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FINANCIAL ANALYST INTERN Skills Financial Planning & Analysis, Analytical skills, Forecasting, Portfolio & Wealth Management, Financial Reporting, Business Analysis, Financial Consulting, Quantitative Analysis, Market Research, Financial Modelling, Project Management, Strategy, Operations, Risk Management, Corporate Finance, Global Finance, Product Management Slabware, Quickbooks, Busy LS, Microsoft Office, Microsoft Excel, Mutual Funds, Alternate Investments, Real Estate Funds, Mortgages, Consumer Loans, Insurance, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook Experience 05/2017 to 08/2017 Financial Analyst Intern Company Name － City , State Augmented company profits by 25% by conducting a detailed financial analysis and refining the budgets and forecasts. Analyzed company financial reports to make recommendations for revenue generation and cost reduction. Reduced 30% costs by designing financial process tools, and implementing pricing strategies for process improvement. Spearheaded and led due diligence for Acue Marmonite's international projects in India, identifying key risk factors and forecasting investment viability and educated the senior management about the project NPV. Developed innovative financial tools to simplify Business Requirement Documentation (BRD's), which helped record-keeping, understanding client business and expanding client relationships. 11/2015 to 07/2016 Manager Company Name － City Retail Banking - Affluent Business. Amplified the high net worth client portfolio from USD 16 million to USD 18 million in less than 9 months. Recommended customized product portfolios to high net worth clients through financial planning and investment analysis resulting in average client portfolio growth up to 27%. Administered regulatory and procedural compliance to ensure adherence to proper accounting procedures. Advised clients about global trade, designing customer centric propositions for hedging and mitigating risk. 09/2013 to 10/2015 Senior Advance Wealth Manager Company Name － City Retail Banking, and Wealth Management. Increased total portfolio value by USD 5 million, making it the largest in the region. Assessed client's financial objectives and risk profiles, identified investment opportunities, and prepared customized recommendations for asset allocation. Exhibited leadership capabilities by supporting, training and mentoring a team of wealth managers. Achieved highest personal loan sales figures for the year 2014 within the region. 04/2012 to 08/2013 Deputy Manager Company Name － City Enhanced portfolio value from USD 0.65 million to USD 1.05 million by acquiring new clients in the region. Boosted portfolio growth by 18% by analysing high net worth client portfolios, and advising tailed investment solutions. Exceeded bank's budgeted portfolio growth expectations by 34%. Carried out non-resident operations in the branch and implemented the retail Foreign Exchange (FX) Rated in TOP 40 mortgage sales performers award PAN INDIA within 5 months of joining Axis Bank. Fast-tracked to the position of Senior Wealth Manager within 15 months of joining HSBC. Received 'Dynamo' award for outstanding performance and commitment to fairness and integrity (HSBC). Ranked first among wealth managers in the HSBC Delhi region (Aug '14). Received 'Outstanding Performer' award. Ranked first for following Compliance and AML Practices for Operational Excellence in HSBC (2014). Education and Training Dec 2017 Master of Business Administration : Financial Analysis and Investments University of Connecticut School of Business － City , State Financial Analysis and Investments STEM - qualifying for 36 months OPT) *Vice President - Marketing & Finance for UConn Graduate Consulting Club *Student Consultant and Team Lead to CT based Start-up *Winner of the Cigna Strategic Investment Case Challenge Jun 2010 Bachelor of Arts : Economics Sri Venkateswara College, University of Delhi － City India Economics Skills accounting, Analytical skills, Banking, budgets, Business Analysis, Consultant, Consulting, Corporate Finance, cost reduction, client, clients, designing, Documentation, due diligence, senior management, Fast, Finance, Financial, financial analysis, Financial Planning & Analysis, Financial Consulting, financial planning, financial reports, Financial Reporting, Forecasting, Foreign Exchange, Funds, Insurance, investment analysis, Investments, leadership, Team Lead, Market Research, Marketing, mentoring, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, pricing strategies, process improvement, Product Management, Project Management, Quantitative Analysis, Quickbooks, Real Estate, record-keeping, Requirement, Retail, Risk Management, sales, Strategy, Strategic, Wealth Management

BANKING

DIRECTOR, NEW PRODUCT RESEARCH AND R&D LIAISON, GLOBAL ORAL HEALTHCARE R&D, CONSUMER HEALTHCARE R&D Skill Highlights SKILL SET * Growth strategies/new opportunity identification and development * Scientific strategy/best practice/scientific excellence implementation * Strong technical expertise (research and product development) * Cross-functional experience: regulatory affairs, marketing, licensing, legal, clinical, etc. * Broad background in consumer healthcare (OTC's and medical devices) * Proven record of new product development (representing $1B+ sales) * Ability to conduct and interpret consumer tests and translate consumer needs to products * Strong ideation, innovation, and claims generation skills * Leadership of cross-functional, highly matrixed global teams * Extensive expertise in identification and development of high growth opportunities * Supervision of technical experts, formulators, and administrative staff of all levels * Extensive experience in open innovation, licensing and outsourcing * Comprehensive network of global opinion leaders and track record in leveraging consultants * Strong negotiation skills * World-recognized expert in oral healthcare R&D * Working relationship with FDA, Professional, Industry and Research Associations NOTEWORTHY ACCOMPLISHMENTS * Led the development of EPT, the world's first lateral diffusion (stick-based) pregnancy test * Developed the current formula for Listerine, the world's leading mouthwash * Led R&D on numerous solid, liquid, and semi-solid dosage forms on global brands including Rolaids, Benadryl, Sinutab, Lubriderm, Trident, Dentine, Aquafresh, and Sensodyne * Invented neuronal-based biosensors, a new class of biosensors * Assembled and directed one of the industry's first non-destructive analysis labs * Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device * Developed process for pipeline development for GSK's Venture Group * Identified and led R&D process for licensing Aquafresh White Strips * Created a new global platform as key growth area for GSK Consumer Healthcare * Identified and licensed early-stage medical device concept ($1B opportunity) and drove it to clinical prototype within 6 months * Led numerous multi-national due diligence teams, including technical due diligence on Block Drug acquisition Professional Experience Director, New Product Research and R&D Liaison, Global Oral Healthcare R&D, Consumer Healthcare R&D 01/2011 to Current Company Name City , State Responsibilities Include: Developing and implementing systems to drive scientific excellence world-wide Reviewing all major scientific programs globally to ensure scientific excellence Managing cross-category strategic programs Leveraging scientific programs to develop and support novel claims Coordinating scientific visualization and communication programs Aligning R&D with commercial objectives Developing and implementing metrics for scientific improvement Planning and managing scientific engagement with external experts and organizations Managing global data dissemination plans Supervising strategic publication of scientifically relevant research Developing and managing extensive networks of experts Reviewing and developing talent within R&D Responsibilities Include: Development of global growth strategies Identification and analyses of large growth platforms beyond current divisional expertise Development of technical and business cases for new opportunities Development and implementation of novel research programs to support new initiatives Rx to OTC switches Establishment of new technical and commercial networks to drive Consumer business Technical evaluations for World-Wide Business Development Due diligence for acquisitions Technical support to Marketing, Legal, and Manufacturing Liaising with FDA, CHPA, CTFA, ADA, and other agencies Management of routine and non-budgeted funding appropriations Responsibilities Include: Identification of novel technologies for global oral healthcare business Identification and evaluation of external resources for GSK Evaluation of external oral healthcare technologies Establishment of external research collaborations Establishment and maintenance of academic relationships of interest to GSK Leadership of Strategic Science Initiative for oral mineralized tissue Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators (2002 - 2006) Responsibilities Include: Supervision of Global New Product Research Group All Oral Healthcare Category R&D activities in North America Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, technicians, and administrative staff Identification, evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Associate Director/Category R&D Liaison, Oral Healthcare R&D, Consumer Healthcare R&D 01/1996 to 01/2002 Company Name City , State Responsibilities include: All oral healthcare innovation initiatives in North America Liaising between R&D and Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, and technicians Evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Scientist, Analytical Technology Group, Analytical R&D, CPR&D 01/1995 to 01/1996 Company Name City , State Responsibilities included: All investigational research relating to Oral Care (Listerine, CoolMint, etc.) Supervision of senior scientists, scientists, and technicians Generation of novel technology platforms and products Development of novel physico-chemical models and methods Evaluation of external technologies Leadership of numerous oral care items Liaison between consultants, external laboratories, and Warner-Lambert Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Responsibilities included: All investigational research pertaining to Oral Care (Listerine, Cool Mint, etc.) Supervision of scientific professionals (Ph.D.'s included) Investigational research for major brands: e.g., Zantac, Rolaids, Benadryl Generation of novel technology platforms and products Team leader of Mouthwash Technology Development Team (12 members) Product development, patent, and claims generation (e.g., FreshBurst Listerine) Support to QA (specialized investigations) Responsibilities included: Supervision of Advanced Microscopy Laboratory Development and implementation of non-standard methods Development of novel non-destructive analytical methods Development of micro analyses (qualitative and quantitative) Support to Product Development Support to QA, Manufacturing, Corporate Legal, Licensing, Parke-Davis, etc. Development and implemenation of digital imaging and data archiving system Responsibilities included: Non-destructive and microchemical analyses (qualitative and quantitative) Microscopy and image analysis methods development Wet chemicals methods development Support to Product Development Support to QA, Corporate Legal, Analytical, Licensing, Parke-Davis, etc. Research Assistant, Hawaii Biosensor Laboratory 01/1989 to 01/1990 Company Name City , State Responsibilities included: Initial installation and configuration of instrumentation in new labs Neuronal biosensor research Microdiagnostic sensor development Training of new graduate students in biosensor research Teaching Assistant, Department of Chemistry and Biochemistry 01/1986 to 01/1989 Company Name City , State Responsibilities included: Development and study of intact chemoreceptor-based biosensors Responsibilities included: Laboratory instruction for General Chemistry for majors Laboratory instruction for Instrumental Analysis Quality Control Analyst 01/1981 to 01/1984 Company Name City , State Responsibilities included: Analysis and release of finished pharmaceutical and consumer products Analysis and release of raw materials Manufacturing Investigations SPECIALIZED TRAINING * "Coaching Masterclass for Senior Leaders, Parsippany, NJ * "Leading with Impact", Penn State Executive Leadership Program, State College, PA * Marketing Leadership Training, GlaxoSmithKline, Pittsburgh, Parsippany * Advanced Polarized Light Microscopy, McCrone Research Institute, Chicago, IL * Colloidal Chemistry, University of Massachusetts, Amherst, MA * Scanning Electron Microscopy, Leica-Cambridge Co., Dearfield, IL * Influencing and Negotiation Skills, Matrix, LTD., New York, NY * Project Management, Catapult Inc., Parsippany, NJ * Information Systems Project Management, Wilhelm Assoc., Huntington, NY * Behavioral Interviewing, Behavioral Technology Inc., Memphis, TN Education Ph.D. : Analytical Chemistry 1990 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 Ph.D., Analytical Chemistry, 1990 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Intact Chemoreceptor-based Biosensors M.S. : Analytical Chemistry 1987 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 M.S., Analytical Chemistry, 1987 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Development and Study of Biosensors Utilizing Intact Chemoreceptor Structures B.A. : Chemistry FRANKLIN AND MARSHALL COLLEGE City , State , US FRANKLIN AND MARSHALL COLLEGE, LANCASTER, PA 17604 B.A., Chemistry (American Chemical Society Certified) Certifications Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device CTFA B.A., Chemistry (American Chemical Society Certified) Professional Affiliations Institute on Science for Global Policy (membership by invitation only) Publications Saliva Diagnostics: A new Industry" in Saliva Diagnostics, Wong, DT, ed., der-Smith, "", J. Dent. Res. 86 (Spec. Iss. A) 2097, 2007 Wiley-Blackwell, Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wil Efficacy of Marketed Dentifrices Using an In Situ Caries Model Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, Impact of Peroxide on Enamel Hardness Gambogi, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.R., Verification of Caries Inhibition by a Tartar Control Toothpaste Tanzer, J.M, Pelligrino, J., Thompson, A., Buch, R. M., A Novel Pharmacological Probe Links the Amiloride-Insensitive NaCl, KCl, and NH4Cl Chorda Tympani Taste Responses DeSimone, J., Lyall, V., Heck, G., Phan, T., Alam, R., Feldman, G., Buch, R.M., Intact Chemoreceptor-Based Biosensors: Antennular Receptrodes Biosensor Design and Application, P.R. Mathewson, J.W. Finley, Intact Chemoreceptor-Based Biosensors Barker, T.Q., Buch, R.M., Rechnitz, G.A. Neuronal Biosensors Buch, R.M., Rechnitz, G.A., Presentations Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wilder-Smith, "An Optical Approach to the Salivary Pellicle", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Saunders, FG, Bosma, ML, Buch, RM, Koller, CM, Zero, D, "Evaluation of Plaque Fluid Fluoride Retention After Dentifrice Application, 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, "Efficacy of Marketed Dentifrices Using an In Situ Caries Model", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Wetterer, S.M, Lefever, S.W., Buch, R.M., "Accelerated In vitro Stain Formation for High Throughput Screening of Actives", American Association of Dental Research, Canadian Association of Dental Research 84th General Session, Orlando, FL, March, 2006. Wetterer, S.M., Buch, R.M., Schemehorn, B.L., "Temperature Dependence of Chemical and Mechanical Activity of Traditional Dentifrices", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 83rd General Session, Baltimore, MD, March, 2005. Gamboji, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.L., "Impact of Peroxide Treatments on Enamel Hardness", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 82nd General Session, Honolulu, HI, March, 2004. Tanzer, J.M., Thompson, A., Gambogi, R.J., Buch, R.M., "In vitro Model for the Evaluation of Anticalculus Agent Efficacy", presented at the 32nd Annual Meeting and Exhibition of the American Association for Dental Research and the 27th Annual Meeting of the Canadian Association for Dental Research, San Antonio, Texas, March, 2003. Couzis, A., Buch , R.M., Fares, H.M., "Insights into the Stain Prevention Properties of Aquafresh Whitening Dentifrice", presented at the International Association for Dental Research 80th General Session, San Diego, CA, March, 2002. Schemehorn, B., Wood, G., Buch, R.M., Fares, H., "In vitro Fluoride Uptake Study of an Anti-hypersensitivity Toothpaste", presented at the International Association for Dental Research 79th General Session, Chiba, Japan, June, 2001. Tanzer, J.M., Pellegrino, J., Buch, R.M., Fares, H.M., "Inhibition of Caries in Rats by a Tartar Control Toothpaste", presented at the 30th Annual Meeting of the American Association for Dental Research and the 25th Annual Meeting of the Canadian Association for Dental Research, Chicago, Illinois, March, 2001. Barker, T.Q., Buch, R.M., Rechnitz, G.A.; "Intact Chemoreceptor-Based Biosensors", presented at the ACS 199th National Meeting, Boston, MA, April 1990. Buch, R.M., Rechnitz, G.A., "The Receptrode: A Novel Chemoreceptor-Based Biosensor Utilizing Intact Chemosensing Structures", presented at the Pittsburgh Conference, Atlanta, GA, March 1989. Buch, R.M., "Listerine Prebrush Rinse: The Plax Attack", presented at the Consumer Products R&D Expo, Morris Plains, NJ, February 1994. Additional Information Buch, Robert M., Gambogi, Robert J, Veleda, Jose L., Dissolvable Tooth Whitening Strip, 20070178055 A1, SmithKline Beecham, Corp., March 31, 2005. Buch, Robert M., Couzis, Alexander, Wetterer, Sean M., Compositions and Methods for Preventing Dental Stain, 20060223865 A1, SmithKline Beecham, Corp., March 10, 2004. Skills Healthcare, Marketing, Claims, Product Development, Transmissions, Ada, Business Development, Fda, Patent, Class, Comprehensive Large Array Data Stewardship System, Budgeting, Liaison, Project Planning, Technical Support, Associate, And Marketing, Chemistry, Qa, Metrics, Visualization, Business Cases, Cases, Due Diligence, Brand Marketing, Consumer Products, Laboratory, Training, Non-destructive, Quantitative, Coaching, Electron Microscopy, Interviewing, Leica, Long-term Disability, Ltd, Polarized Light, Polarized Light Microscopy, Project Management, Quality Control, Scanning, Scanning Electron, Biochemistry, General Chemistry, Teaching, Maintenance, Archiving, Data Archiving, Imaging, Implemenation, Instrumentation, Sensor, Sensor Development, Acta, Adme, Antimicrobial, Consumer Needs, Dental, Eds, Emc Xiv, Iss, Medical Device, Medical Devices, New Product Development, Optical, Pipeline, Progress, Prototype, Prototypes, Regulatory Affairs, Sales, San, Secretary, Storage Area Network, Translate, Vitro, Xiv, Analytical Chemistry, Biotechnology

HEALTHCARE

MANAGER Professional Summary Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Experience Company Name May 2013 to Current Manager City , State New member enrollment and new member services Drive overall sales to exceed the gym goals Perform merchandising tasks, such as stocking, re-merchandising, and displaying new merchandise. Coordinate the overall supervision and training of retail staff to ensure sales performance goals are met. Hire, train and develop club staff with goals for growth and success in their positions, and within the company. Performed all duties, ranging from front desk and babysitting to class instruction whenever necessary. In charge of all digital media functions, such as Facebook, Instagram, Twitter. Company Name November 2012 to May 2013 Manager City , State Overseeing the personal training department Selling and conducting introductory certified personal training sessions Ensuring trainers/team members are consistent in punctuality, dress code compliance, and customer service focus Responsible for the successful attainment of company targets, including revenue and client retention Company Name January 2012 to November 2012 Personal Trainer City , State Teaching clients proper exercise form using the most current techniques available Providing clients with the motivation needed to stay focused and feel great Creating programs designed to ensure clients adhere to fitness programs, attending the gym regularly, and maximizing their total gym experience for optimum results Company Name January 2011 to January 2012 Personal Trainer/Small Group Instructor City , State Delivering personal training sessions as well as teaching high quality group fitness classes and driving personal training business growth Elevating the member experience by actively engaging with members on the fitness floor to enhance their fitness journey Conducting fitness orientations to drive personal training revenue Overall accountability for ensuring fitness equipment is maintained and fitness floor meets or exceeds operational excellence standards Company Name January 2009 to January 2010 Quality Assurance Specialist City , State Senior Quality Assurance Specialist for Sterling InfoSystems, Inc. Supervised and corrected orders entered by Order Creation Specialists in order to maintain quality controls and to assist in employee performance and training Personally managed orders on accounts of high-profile clients Assure that rigid requirements for client needs and company policies were adhered to by Order Creation Specialists in both internal and external office locations Company Name January 2008 to January 2009 Verifications Specialist City , State Determine the appropriate documentation necessary for a variety of background checks, including those regulated by various government agencies, and confirm that they were forwarded to the proper parties Assess orders to be sure that all related materials were associated with the correct orders in the computerized file systems Provided additional support on orders by entering data received into the computer system, requesting additional information from related parties and correcting errors on departmental reports Company Name January 2006 to January 2007 Customer Service Associate City , State Provided service to patrons by assisting them with their shopping experience Handled a variety of different check-out transactions for customers in both a timely and accurate manner Responded to customer needs to ensure that situations were promptly resolved Accountable for cash register funds, including the preparation of deposits Assisted with the general store maintenance and stock levels when appropriate Education Hofstra 2012 Bachelor of Arts : Exercise Science City , State , USA Nassau Community College 2016 Psychology/Business City , State , USA Attending college to further myself in the fields of psychology, business and management in order to promote my expertise in the aspects of customer service and management overall. Certifications American Heart Association CPR/AED Certified American Council on Exercise Certified Personal Trainer American Council on Exercise Certified Lifestyle and Weight Management Coach American Council on Exercise Certified Health Coach International Fitness Professionals Association Certified Tai Chi-Chi Kung Instructor Boxing Fitness Institute Certified Boxing Fitness Trainer Boxing Fitness Institute Certified Advanced Boxing Fitness Trainer Professional Affiliations Volunteer - Class Instructor, Peninsula Counseling Center (2014 - present) Volunteer - Personal Trainer, Personal Training Institute (2011) Volunteer - Server, New York Military Academy (2006) Volunteer - Server, U.S. Military Academy/West Point (2006) Skills Excellent working knowledge of computer hardware and technology in general. Proficiency with Microsoft Windows and Office applications.

FITNESS

Zachory Edmiston Summary Skilled in Customer Service. Motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Hard worker with 3 years of service experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Enthusiastic Graphic Artist educated in creating letterheads, signage and other business-specific materials. Talent for translating company vision into suite of useful graphics and related designs. Skilled at working on multiple projects at once while consistently meeting deadlines. Deadline-oriented Designer educated in creating brand messages, strategies and key graphic productions. Resourceful and hardworking with know-how to produce top-notch content. Ambitious student pursuing Bachelor's degree eager to contribute developed knowledge in Graphic Design. Skilled in Adobe Illustrator, InDesign, Photoshop, ect. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Skills Guest Relations Takeout Management Customer Service Front of House Organization Event Planning Table Management & Seating Assignment Reservations Wine pairings Table Bussing High-volume dining Fine dining customer service Dining crew workflow optimization Buffet setup and takedown Price memorization Service prioritization Safe food handling Table setting arrangements Experience Freelance Graphic Designer City , State Company Name / Aug 2020 to Current Generated digital image files for use in digital and traditional printing. Used Adobe Illustrator, Photoshop, and InDesign create images and layouts. Worked with customers to present mockups and collect information for adjustments. Created a business brand by designing cohesive looks between logos and letterheads. Utilized knowledge of production to create high quality images. Submitted design ideas to plan projects with customers and managers. Formatted print and web applications designs and media to deliver production-ready graphics. Fostered relationships with retail clients through effective communication, negotiation and collaboration. Selected colors and themes while adding functionality to create new designs. Host City , State Company Name / May 2017 to Jul 2020 Greeted guests and gathered information to seat groups or place on waitlist. Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events. Communicated with kitchen staff about cook times to foster customer satisfaction. Collaborated with front of house staff to move tables and adjust seating to accommodate customers. Accommodated guests with children and special needs to promote comfortable dining experience. Monitored dining area to assess server capacity and estimate wait times. Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs. Notified server after seating parties in section to facilitate prompt service. Supported management by resolving customer service and food-related issues to maintain guest satisfaction. Answered telephone to provide dining information and take party reservations. Managed daily card and cash transactions by maintaining payment records and investigating irregularities. Supervised activities of dining room staff to maintain service levels and support guest needs. Cleaned and restocked counter areas, managed cash drawer and checked server supplies to facilitate operations. Offered preferred tables and other special accommodations to VIP customers. Car Washer City , State Company Name / May 2016 to Jul 2016 Resolved customer complaints promptly to retain customer loyalty. Inspected vehicles for noticeable defects such as dents, scratches and torn upholstery. Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles. Processed vehicles correctly and followed all checklists required for closing. Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle. Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers, and other such equipment. Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration. Education and Training Graphic Design Certification Western Nevada College May 2021 City , State Associate of Arts : Digital Media Western Nevada College May 2017 City Attended as Junior and Senior in High-School via the Jump-Start Program ~3.0 GPA Completed coursework in English, History, and Digital Media (Photography, Web Design, Marketing, ect.) High School Diploma Dayton High School May 2017 City Member of the National Honor Society of High School Scholars ~3.5 GPA Millennium Scholarship Recipient Attended College Courses Junior and Senior Year via the Jump Start Program

DESIGNER

LEAD OPERATIONS ENGINEER - GLOBAL HAWK PROJECT Profile Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing, test management, systems integration and UAV operations. Background includes greater than 20 years of experience in flight test planning, execution and reporting and more than 6 years of high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience and 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration and test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept for the Global Hawk UAS for NASA operations and generated testing roadmap to achieve successful initial operational capability of the NASA Global Hawk UAS •Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers. •Led the NASA effort (in concert with Northrop Grumman Corporation and L-3 Communications engineers) to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system. •Generated requirements for workmanship, functional test and environmental test for Science payloads planned for installation on the Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed to NASA "Tiger Team” to fully develop, reclassify and cause-map X-40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review. •U.S. Army Commanders Award for Civilian Service, 1996 •Managed a complex engine-airframe integration test program with an integrated test team of Army, airframe contractor and engine contractor personnel. •Developed new flight test techniques to determine compliance with a new frequency-domain based handling qualities specification. •Developed methods of assessing aircraft specification compliance using an engineering flight simulator. •US Army Commanders Award for General Excellence, 1987. Professional Experience 06/2006 to 01/2015 Lead Operations Engineer - Global Hawk Project Company Name － City , State Managed all operational aspects of Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) and scientific payload integration. Overall leader for Global Hawk flight operations team, including maintenance personnel, avionics technicians and operations engineers. Primary point-of-contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace. Global Hawk Mission Director: Responsible for the overall conduct of Global Hawk missions in the Ground Control Station. Served as primary functional interface between payload specialists and Global Hawk aircrew. Assisted Global Hawk pilot in air vehicle systems operation. Performed as Mission Director on more than 150 Global Hawk missions.   Lead Operations Engineer for Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 to 06/2006 Operations Engineer Company Name － City , State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project to investigate structural deficiencies with MDA platform aircraft. Drafted the statement of work for the test effort. Coordinated and managed the funding. Performed all coordination and facilitation to allow the customer's functional test agent (Raytheon Aircraft) to complete the analysis and testing on schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel. Developed or reviewed quality assurance specification requirements. Primary mechanical designer of installation hardware for the electrical power conditioning and instrumentation systems. Performed the conceptual design of pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground and flight test effort to achieve initial operational capability of NASA B-52H Cooperative Launch Platform Aircraft Generated or reviewed and approved all Launch Platform system integration ground checks. Drafted and coordinated Flight Test Plans, generated flight profiles, flight cards and pre-flight briefings. Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks. Generated and managed System Requirements Verification Document 06/1996 to 01/1997 Senior Engineer Company Name － City , State Planned test programs to evaluate operability, suitability, and engine/airframe integration and compatibility of F-16 propulsion systems. Served as Government test monitor for contractor test programs. Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues. Served as customer propulsion system consultant. Monitored propulsion system data real-time during flight tests. Analyzed flight test data. 10/1986 to 06/1996 Project Manager / Senior Flight Test Engineer Company Name － City , State Project Manager/Test Director: Project manager on 18 test programs. Prepared detailed cost estimates for all phases of program utilizing test requirements documents. Coordinated funding requirements with program sponsor. Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor. Established test milestones and schedule. Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals. Led diverse team composed of test pilots, flight test and test instrumentation engineers, aircraft mechanics, test instrumentation and data reduction technicians and contractor personnel. Directed daily test operations. Directed preparation of test program final report. Briefed test results and recommendations to program sponsor, headquarters and contractors. Senior Flight Test Engineer: Flight test engineer on 36 programs. Performed detailed test planning to efficiently evaluate the performance, handling qualities, mission suitability, specification compliance and airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques to evaluate state-of-the-art systems. Planned individual test flights to accomplish test goals in a minimum of flight time. Generated flight profiles, flight test cards and conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored and directed tests as Flight Test Engineer onboard test aircraft. Monitored and directed tests as Flight Test Director via telemetry from ground control room. Established data reduction methods. Wrote data-reduction subroutines in FORTRAN. Processed and reduced flight test data. Evaluated and interpreted test data to determine test article deficiencies, shortcomings and compliance with applicable specifications. Drafted final test report using Microsoft Word, Excel and specialized VMS data plotting programs. Acted as member of flight safety and data review boards. Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation. Acted as flight test consultant to headquarters and contractors. Acted as organization pitot-statics authority. Responsible for calibration and maintenance oversight of flight test pitot-static reference equipment (air speed pacer aircraft and trailing airspeed devices). 01/1983 to 09/1987 Flight Test Engineer Company Name － City , State Education and Training 1994 Defining System Requirements, NASA, 2004 Advanced System Safety Practices, NASA, 2001 Personnel Management for Executives (Resident Course), US Army, 1994 Test and Evaluation Management US Air Force Institute of Technology University of Kansas Hazards of High-Intensity Electromagnetic Radiation to Flight, CKC Laboratories, 1991 1982 Bachelor of Science : Aeronautical Engineering California Polytechnic State University － City , State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS

AVIATION

BUSINESS DEVELOPMENT MANAGER Summary Business Development Manager & Talent Acquisition Specialist equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Motivated BDM & Recruiter adept at business prospect research, product promotion and account expansion in the Information Technology (IT) market. Business Development Analyst skilled at advising large corporations on business logistics, including talent acquisition retention and operational efficiency with major projects meeting deadlines. Business development expert with 5+ years as a top sales performer in in the Staffing/Recruiting Services market. Comfortable with new ideas, innovative products and start-up environments. Skilled at establishing and maintaining strategic partnerships to generate essential business opportunities. Business development professional experienced in sales management, marketing, technical presentation creation and service training. Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence.Business development professional successful at acquiring, expanding and managing key corporate accounts. Highlights Fortune 500 partner experience Excellent sales techniques National account management Top-ranked sales executive Fluent in Spanish Excellent communicator Contract review Cold calling Adept multi-tasker Work force management Analytical problem solver S martSearch, JobDiva, MaxHire & Sugar CRM systems expert Experience 09/2015 to Current Business Development Manager Company Name - City , State Increased monthly sales by 50% by implementing strategies to develop and expand existing customer base. Cold and warm called 80+ new and existing accounts per day. Developed a new customer base consisting of 3 accounts. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategic partnerships and gathered market information to gain a competitive advantage. Targeted new long-term business partner prospects and closed 2 deals in 2 months in the IT Recruiting/Staffing industry. Tracked RFPs and bids to develop new business opportunities. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. 03/2013 to 09/2015 Business Development Manager Company Name - City , State Developed and integrated market plans to efficiently position the company brand within targeted markets. Coordinated and managed major proposal processes from initiation to implementation. Marketed and developed key accounts by favorably representing the company at membership and community functions. Researched economic processing factors to determine the best process and sales strategies. Leveraged existing network of contacts with new commercial prospects. Created and conducted unique marketing proposal presentations and RFP responses. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate service demonstrations. Generated new sales opportunities through direct and telephone selling and emails. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Developed growth plans by identifying key clients, key targets and priority service lines. Answered candidates' and clients' questions regarding recruiting services, salary/pay rate negotiations and the job descriptions presented. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Added value to marketing material by introducing creative advertising concepts. Cold and warm called 80+ new and existing accounts per day. Develope d a new customer base consisting of 5 accounts in addition to supporting 10 additional existing clients Nationwide. Exceeded targeted sales goals by 30%. 07/2010 to 12/2012 Talent Acquisition Consultant / Account Executive Company Name - City , State Recruited and interviewed 48 applicants per year. Increased the employee base by 40% to meet changing staffing needs. Advised managers on the market regarding prospect candidates and recommend needed changes. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Conducted new employee orientation to foster positive attitude toward organizational objectives. Acted as a liaison between outside sales representatives and 4 accounts. Generated 15 leads weekly. Conducted business to business telephone sales. Contacted new and existing customers to discuss how their needs could be met with specific services. Negotiated prices, terms of sales and service agreements. Completed 100 outbound calls daily, with average conversion rate of 10%. Responded to all client inquiries in a timely manner. Achieved a 100% customer renewal rate. Advanced user of SugarCRM & Smart Search sales management software, generating pipeline and account reports weekly. Maintained detailed account records and contact logs using SugarCRM. Generated new business through keeping in touch with my network and following them to every new company they join. Accountable for full life cycle recruiting including overall client satisfaction. Clients Clients include: DirecTV, Cisco Systems, Aha Mobile, Harman Kardon, eBay, PayPal, Ross Stores, Move (realtor.com), Apigee & Sephora USA. Accomplishments Generated a pipeline of more than $500K in net new opportunities in 1 month. Spearheaded all company-wide prospecting, marketing and closing endeavors. Closed 5 new corporate accounts averaging $2 Million in annual revenue per year. Achieved 100% over KPI (key performance indicator) goal. Handled the highest volume account in assigned territory. Grew new services sales 100% in 60 days. Education 2010 Bachelors of Arts : Sociology University of California, Santa Cruz - City , State , USA Core classes included Environment & Society studies through College 8 Member of EOP Club Coursework in Communications and Psychology Coursework in Marketing and Advertising Minor in Education (one course missing) Skills Careful and active listener Self - Starter & self-motivated Hungry for growth and continuous learning Proactive and energetic

BUSINESS-DEVELOPMENT

CHIEF ADMINISTRATIVE OFFICER Executive Profile EXECUTIVE DIRECTOR Experienced, performance-driven executive with a record of providing leadership in strategic planning, program design and implementation, performance measurement and employee engagement. Action-driven senior management executive with 10+ years of measurable results - improving operations, building collaborative relationships, developing high performing staff and effectively managing budgets. Visionary leader and change-agent who consistently spends time with employees to encourage learning and promote continuous improvement that results in value-added customer service. Tactful and diplomatic representative who is respected for the ability to engage and develop strong working relationships with diverse constituencies. Executive with broad cross-functional leadership experience across all core business functions including strategy, human resources, finance, marketing, and technology. Effective communicator and relationship-builder who gathers and shares information effectively across all management, department, and discipline levels and fosters collaborative spirit, consistently achieving excellent results. Strategic Planning * Change Management * Performance Management Diversity & Inclusion * Employee Engagement * Training & Mentoring * Budget Planning Continuous Improvement * Team Building * Strategic Partnerships * Communication Customer Experience * Financial Management * Leadership * Facility Management Professional Experience Company Name September 2013 to Current Chief Administrative Officer City , State Serving as Chief of Staff, direct the overall strategic planning and implementation, policy development, organizational development, and resource allocation (fiscal, administrative, and staff) for the School of Information. Led effort to transition key finance and human resource functions to a shared services center. Initiated strategies to improve diversity of applicant pools for staff positions achieving a 15% increase in applications from under-represented minorities. Initiated organizational review and development of a five-year strategic human capital plan. Originated changes to annual goal setting process to facilitate coordination and collaboration among functional units and improve alignment of unit and individual staff goals with the school-wide goals. Oversaw build out and occupation of new facilities to accommodate growth in programs and services. Serve as member of American Library Association Accreditation Task Force. Company Name November 2012 to September 2013 Director of Strategy and Business Performance City , State Drive the use of performance metrics, process improvement and employee engagement for structural reform, innovation and better customer service. Overall responsibility for developing strategy, managing business performance, and facilitating both internal and external partnerships. Directed implementation of transformational change projects including department-wide inspection process improvement project. All projects delivered on schedule and within budget and scope. Developed the vision, strategies and standards for the department's Voice of the Customer program. Led performance measurement, employee engagement, process improvement and change management efforts with a focus on enabling innovation, reducing waste and improving customer service. Initiated creation of a recruitment and selection model to improve diversity of applicant pool and recruit talented people that fit the department's customer focused culture. Led implementation of Salesforce CRM to track and manage economic development relationships and activity. Company Name April 2012 to November 2012 Director City , State Set the strategic direction and led implementation of statewide service and process optimization efforts. Identified best practices and tools for assessing process improvement projects, eliminating waste and streamlining services. Hand-picked by Governor's Office to support Michigan's Good Government Center of Excellence. Led development of vision, strategies and standards for service and process optimization efforts. Managed reporting and resource support for more than 100 transformational change projects. Developed training program leading to 54 employees earning Lean Green Belt Certificates. Company Name September 2009 to November 2012 Business Resource & Technology Manager City , State Directed the development, implementation and ongoing delivery of business process improvement, performance measurement and technology initiatives. Envisioned and developed the strategy to drive performance measurement in each business unit. Facilitated process improvement, strategic planning and focus group events for multiple state agencies. Led strategic effort to reduce cost by integrating and modernizing IT systems. Initiated process improvements that resulted in $105,000 in annual savings. Company Name August 2004 to September 2009 General Manager City , State Plan, organize, and manage operations of the Upper Peninsula State Fair including administrative oversight for the operation of MDARD's Escanaba regional office. Provided leadership to gubernatorial appointed board in strategic planning and strategy implementation. Saved 15% on key services by negotiating several multi-year contracts with vendors. Created new products and services to drive a 20% increase in revenue. Recruit, hire and train more than 100 seasonal and temporary staff annually. Received the Community Foundation of Delta County Big Hitter Award for creating the Upper Peninsula State Fair Foundation to enable charitable giving opportunities. Company Name February 2002 to August 2004 Assistant Store Manager City , State Promoted to direct and lead the day-to-day management of all hardgoods sales departments. All departments achieved leadership in key performance metrics across entire retail channel. Full P & L responsibility for a division with more than $40 million in annual sales. Initiated a sales training program resulting in a 22% increase in sales per transaction. Conceived and led initiative to improve warehouse inventory location accuracy. Results included an increase in location accuracy rate from 55% to 95% and $500,000 decrease in inventory shrink losses. Redesigned seasonal merchandise planning and reporting process which Cabela's adopted as a best practice for al retail stores. Company Name June 2000 to February 2002 Department Manager City , State Hired to direct and lead a team of sales associates responsible for producing consistent positive sales performance through the day-to-day management of a specific department. Full P & L responsibility for a department with more than $6 million in annual sales. Received Cabela's Outstanding Leadership Award and Customer Service Excellence Award. Hired, trained and managed a customer-focused team of 32 staff; five staff promoted in 2 years. Selected by store manager to mentor and coach new and underperforming department managers; helped several managers improve their sales and customer service performance. Education Baker College Master of Business Administration : Finance City , State Finance Michigan State University Bachelor of Science : Fisheries and Wildlife City , State Fisheries and Wildlife Professional Affiliations Certifications Lean Leadership, University of Michigan College of Engineering, 2014. State of Michigan Certified Lean Process Improvement Consultant, 2009 Interests Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008. Skills administrative, budget, business process improvement, change management, coach, contracts, Customer Service, delivery, direction, finance, focus, functional, goal setting, Government, human resource, innovation, inspection, inventory, Leadership, managing, mentor, Office, negotiating, optimization, organizational development, organizational, policy development, process improvement, producing, recruitment, reporting, retail, sales, sales training, Salesforce CRM, store manager, strategy, strategic, strategic planning, vision, reducing waste Additional Information Community Outreach & Volunteerism Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008.

AGRICULTURE

PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR Education and Training University of Phoenix 2013 Master of Business Administration : Buisniess City , State , US GPA: GPA: 3.87/4.00 GPA: 3.87/4.00 University of Phoenix 2011 Bachelor of Science : Human Service Management City , State , US GPA: 3.96/4.00 University of Phoenix 2009 Associate of Arts : Health Administration City , State , US GPA: GPA: 3.97/4.0 GPA: 3.97/4.0 Professional Experience Company Name September 2015 PH Inpatient/Financial Advocate Supervisor City , State Transition to PH Inpatient/Financial Advocate Supervisor Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients Interim supervisor for additional outpatient department located at Downtown PH Work on Rapid Improvement team to reduce denials within the CDS Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules Create presentation of Financial Assistance Policy for CDS Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed Establish new role of Financial Advocates to identify and help underinsured with financial assistance Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed Company Name November 2015 to September 2015 PH Patient Service Representative Supervisor City , State Transition to Downtown PH as PSR supervisor Implement monthly meetings to bring unity to PSR department Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork Attend high dollar meetings and create weekly strategies for Inpatient collections Establish collection goals and increase in monthly collections Implement cross training of employees to multiple areas Author Time and Attendance policy for CDS Patient Access Department Build props for Patient Access events Company Name January 2014 to November 2015 RMC Supervisor City , State Transition to supervisor for all Patient Access departments in Rio Rancho First supervisor to successfully lead all departments at Rust including Southern, and High Resort Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS Improve employee retention for Patient Access in Rio Rancho Improve employee satisfaction scores for Patient Access in Rio Rancho Establish collection feedback by the RMC cashier for all Rio Rancho employees EPIC stabilization within ADT department Implement EMPI/Bed Management for the CDS in the ER Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho Company Name June 2012 to January 2014 RMC ER Supervisor City , State PHS Supervisor training completed Ensure ER coverage and staffing levels are appropriate for 24/7 coverage Implement on-call process for employees Partake in RMC process improvement on employee hiring and retention Greatly improve employee relations and satisfaction in ER Monitor and improve ER collections In charge or Patient Access week for CDS in 2013 Train all employees and prepare for the successful go-live of EPIC Assist with charity food drives to help families in the community Company Name November 2008 to June 2012 Registrar III City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative Assist with hiring and selecting applicants for open positions Train new hires Participate in process improvements for the ER Act as interim supervisor while manger was on leave Manage ER schedule Create pricing charts with CPT codes for Radiology registration Help with collection strategies to increase upfront ER collections Company Name October 2005 to November 2008 Registrar City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab Register patients in MPAC for hospital services Verify patient eligibility via POL, and third party applications Explain benefits and collect from patients Company Name May 1997 to October 2005 Repair Technician City , State Manage warehouse when coverage is needed Conduct one-on-one and team training for certifications Act as a liaison for all new hires including HR functions Work with computer based inventory system Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix Successfully created a marketing project to sell repair and touch-up supplies with store's name and address. Company Name June 1992 to May 1997 Service Department Manager City , State Manager of service related aspects including repairs, ordering, and scheduling. Provide excellent customer service in selling and furniture related issues. Meet with furniture representative to explore potential manufacturing issues and viable solutions. Coordinate warehouse strategies with distribution manager. Volunteer Experience Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written

ADVOCATE

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Experience 09/2009 to Current Software Engineering Manager Company Name － City , State Visual C++, Windows, OOP, STL, WinAPI, MFC, threads, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications run in various nodes of Nexio LAN to facilitate collaborative video broadcast workflows. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Led team of 22 developers from Burbank (6), Naperville (8), and Beijing (8 indirect), introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team, and leading team of 3 to 6 from Burbank since 2014, adopted Scrum (ScrumMaster), facilities right-sized, and released deliverables for Nexio Software Suite 6.0, 7.0, 8.0 and Global Proxy Suite 2.5, 3.0, 3.5. Team handles vendor communications for codec level customer issues, and team migrated source revision control to Mercurial, Jenkins, 30+ products. Published functional, REST API, and URI specification document for Hercules web service, and 10 JSON protocol API documents for 3rd party and in-house use. Selected hands-on projects include: Service-oriented architecture: Initiated, architected and executed SOA from concept to completion to facilitate centralized web client opportunities, and 24/7 service models, and team delivered 2 web services, 10 services, 5 desktop clients, and 3 web client pages for essential functions including media playback, metadata access, proxy management, and two-domain content management. Hercules web service for web player solution based off MPEG-DASH: Created complete backend C++ engine to process URI, provide dynamic HTML5 player page, JavaScript source based off dash JS, handle "ready to go" and "just in time" sources, and deliver segmented MP4 atoms (H.264, AAC), and team helped with providing C# web service framework, CLI bridge layer, and device testing. JSON services on TCP stack using C++ as part of SOA: Created header only parser on top of "rapid json" for SAX style reader, multi-threaded server side API framework classes for request-response and notification methods, developed new services Content Manager, and Picon, evolved Encoder, GPRX, Helios, MB, Scavenger, and Transcoder as services, and guided Helper, and Requestor to completion. Content manager service for primary-backup workflows: Architected and developed rules-based, dynamic, multi-threaded C++ engine to manage media contents, and metadata updates between two domains. Scavenger, Transcoder for proxy media: Proposed new method, teamed up, and successfully wrote two new 24/7 products to replace escalated legacy products that required regular hand holding. MediaBase DLL, desktop explorer: Guided to optimize for 200K IDs to meet storage scalability, and achieved interactive UI performance for all conditions regardless of user operation. DTA-Handler architecture in ftp-server: Proposed to introduce single handler to help consolidate all formats as one product build, and scalability, and team added one converter DLL per container for import and export. 11/2005 to 08/2009 Software Engineering Manager Company Name － City , State Development and team management, Nexio editing applications:. Hired, mentored and built core editing team to size of 8 from Naperville, collaborated with expanded team in Beijing (8 indirect), teamed up to develop server integration modules for video broadcast workflows, and released deliverables for Video Editing Suite 2.5. Established development process document for consistent procedures and peer code review guidelines, and team established crash dump analysis procedures to help troubleshoot hard to repeat issues. 08/1997 to 10/2005 Principal Software Engineer Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and selected major projects include (C++, Win32, threads, codec SDK, driver SDK, MFC): Interactive playback architecture Video and audio rendering engines Scalable decoder and encoder components Hardware integration modules (critical part of business success in post-production space) Interactive picon and waveform drawing components. 08/1994 to 07/1997 Software Engineer Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City India Electronics and Communication Engineering Skills API, ATL, audio, backup, broadcast, C++, CLI, Hardware, concept, content management, Content, client, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, HTTP, IDs, explorer, JavaScript, json, LAN, MB, access, C#, MFC, Win, Windows, 2000, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++

ENGINEERING

ENGINEERING SERVICES MANAGER Executive Profile A results driven Controls Engineer and Project Manager with over 20 years of experience in manufacturing. Skilled in Industrial Automation and Process Engineering with a strong mechanical design background. Proven ability to lead and motivate high performance teams. History of building systems with improved functionality and productivity, consistently meeting critical requirements. Skill Highlights Proficient in process engineering and applying process needs to available technology to improve production availability and uptime. Proficient in process engineering and applying process needs to available technology to improve production runablility and uptime. Professional Experience Engineering Services Manager 02/2013 － 08/2015 Company Name City , State Accountable for maintaining the efficiency and effectiveness of all production manufacturing processes required to manufacture a high quality product in a repeatable and cost effective manner and provide overall customer satisfaction. Manage all engineering services with provision of all energy sources. Accountable for all mechanical repairs, design and construction within all departments and the resources engaged in the provision of these services both internal and external. Support waste water operations by providing advanced troubleshooting on Siemens PLC's. Configured WINCC SCADA system. Ensure that all expenditures both in supplies and staffing are optimized and maintained within budget. Developed asset management software to track cost, asset history and work order tracking. Performed advanced troubleshooting and PLC support for all plant equipment. Electrical Superintendent 05/2008 － 02/2013 Company Name City , State Primary responsibilities include supervising and coordinating all electrical and instrumentation activities. Accountable for the proper operation of all automation and controls on production equipment, power distribution systems, plant communications (phones, networks) and security systems. Managed projects for installation of new equipment, from design concept to installation and start up. Managed large network of Allen-Bradley PLC's, including ControLogix, CompactLogix and micro controllers with FactoryTalk View ME and SE human machine interfaces. Managed the installation and startup of several new projects over $1MM: HG Molenaar cooker/cooler, Buscetto steam peeler, Navatta steam peeler, Zilli-Bellini diced tomato filling line. Perform advanced troubleshooting and PLC support for all plant equipment. Trained electricians and instrument technicians in advanced VFD troubleshooting and configuration, PLC programming, process control and applicable regulations including NFPA 70E and NEC codes. Project Manager 05/2005 － 05/2008 Company Name City , State Responsible to review and interpret proposed designs, drawings, and specifications for suitability and initiate revisions where appropriate. Managed a team of 5 engineers in the design of various machine sections to ensure on-time project completion. Supervised the mechanical and electrical assembly of equipment to ensure that sections are completed on time and meet customer specs. Managed cross-functional teams to insure on time installation of equipment at customers facilities. Coordinated with vendors and other contractors to complete equipment installation. Developed and administered project budgets and fiscal controls, contracts, and quality control provisions for projects. Facility Supervisor 04/2004 － 05/2005 Company Name City , State Managed the activities of 6 maintenance personnel. Accountable for projects involving the construction of new buildings and facilities, also the alteration or modification of existing units. Performed advanced troubleshooting and repairs on production equipment, such as hydraulic presses, autoclaves and other equipment used in composite molding. Design, layout and installation of industrial automation used in production equipment. PLC and HMI programming, primarily Allen-Bradley SLC500 platform. Maintenance Manager/Safety & Environmental Manager 01/1996 － 04/2004 Company Name City , State Tyco purchased the facility in 2001. Managed the operations and activities of plant maintenance and engineering personnel. Accountable for compliance with applicable federal, state and local laws and regulations, securing all required permits, and coordinating with local authorities. Maintain a proficiency and applied understanding of all aspects of plant engineering including: Electrical systems - Circuit planning, Power distribution, Illumination, Instrumentation and controls, Electrical machinery, Codes and standards. Mechanical Systems - HVAC, Pumps piping and plumbing, Compressors and compressed air systems, Power transmission, Material handling and storage, Fire protection, Structural design and analysis, Building and life safety codes. Maintenance - Systems reliability, Understanding drawings and specifications, Maintenance programs and management, Preventive and predictive maintenance practices, Maintenance parts and supplies inventory management, Building and grounds, Housekeeping. Administration and Supervision - Manpower planning, Personnel development, Labor relations, Project administration and management, Record keeping. Environmental, Safety and Health management - Noise control, Air quality control, Water quality control, Solid waste handling, Hazardous materials controls, Regulations codes and standards. Responsible for the installation, programming, maintenance and operation of new material handling control system. Created custom database and production/accounting programs with Microsoft Access. Performed advanced troubleshooting on all plant equipment. Converted antiquated Modicon PLC control system to Allen-Bradley PLC with Wonderware man machine interface(HMI). Trained plant maintenance personnel on PLC programming, AC/DC drive troubleshooting and advanced electrical controls troubleshooting. Maintenance Technician 04/1995 － 12/1995 Company Name City , State Performed routine electrical and mechanical maintenance and emergency repairs on automated PLC controlled conveyors, pallet wrappers, burn-in towers and other equipment used in the assembly of Apple computers. Completed PLC logic changes from verbal or written instruction and maintained logic backups with revision history. Electrician 08/1991 － 04/1995 Company Name City , State Responsible for repairing and maintaining plastic extrusion equipment in the production of plastic bags and stretch pallet wrap. Performed process troubleshooting of entire production lines, including programmable logic controllers (PLC's), AC inverters and DC drives, AC and DC motors and all associated control equipment. Maintained all aspects of plant utilities including chillers, air compressors and power distribution. Completed electrical installations from blueprints, sketches or verbal instructions with little or no supervision. Designed and implemented a Computerized Maintenance Management System(CMMS) that allowed for more efficient tracking of maintenance resources and cost. Helped set up and run a successful predictive/preventive maintenance program that greatly reduced cost of emergency repairs. Instructed other electricians in maintenance and troubleshooting of AC and DC drives and P.L.C. programming. Microwave Communications Technician 02/1987 － 04/1991 Company Name City , State Worked for a rebuild facility doing repairs and overhauls of a wide variety of communications equipment. Primary job was to rebuild microwave communications equipment. Also repaired UHF and VHF radios. Created a computerized inventory control program that greatly reduced the amount of man-hours required to perform quarterly inventories. Education 2015 Certificate of Completion : AIB - HACCP Online Course - Haccp/Food Safety 2004 Select One : Yuba Community College - Business Management City , State Coursework in Business Management 2003 NEEC Building Operator Certification : Butte College - Basic Electronics, Drafting City , State 1985 High School Diploma : Elk Creek High School City , State Select One : Better Process Control School City , State , USA Level 1 : NEEC Building Operator Skills accounting, Apple computers, asset management, automation, basic, blueprints, budgets, budget, C, CA, hardware, concept, contracts, client, database, DC, delivery, design and construction, directing, Electrical systems, electronics, equipment installation, filling, Fire protection, Food safety, Hammer, HVAC, instruction, inventory management, inventory control, Labor relations, layout, logic, Logistics, machinery, maintenance schedules, manufacturing processes, materials, Mechanical, Microsoft Access, 2000, Microsoft NT server, Microsoft Windows NT Server, microwave, NEC, network, networks, Novell, Personnel, PLC programming, PLC, plumbing, Power distribution, process control, process engineering, Programming, quality, quality control, radio, Record keeping, repairs, repairing, Safety, safety codes, SCADA, Siemens PLC, staffing, supervising, Supervision, surveys, technical support, phones, transmission, troubleshooting, UHF, utilities, validation, VHF, View, Water quality, Wonderware, written

ENGINEERING

BUSINESS DEVELOPMENT SPECIALIST/AE Professional Summary I am an exceptionally creative and results-driven marketing professional with over 20 years of successful experience covering the entire gamut of the industry. I am extremely adept at all levels of communication; work extremely well independently or as part of a group, while possessing strong supervisory, organizational and staff management skills. I am experienced in all related design, database/analysis and presentation programs and have extremely strong media identification, planning and negotiation skills-with a solid history of success in targeting primary demographics. I possess exemplary project management, budgetary and analytic skills and bring a rare mix of right-brain creativity and left-brain organizational skills to the table, and am currently seeking a challenging position within my field of proven expertise. Extremely adept at multi-tasking-with the ability to effectively juggle multiple projects and deadlines Experience in developing metrics and methodologies to assess campaign effectiveness and ROI statistics Strong media identification, negotiation, planning, campaign creation, production and assessment skills Highly-experienced in all phases of print production, including: design, negotiation, press checks, pre-press and print operations Highly-experienced in all phases of media planning, budgeting, negotiation, trafficking and assessment Highly-experienced in all phases of television and radio campaign production and development Experienced in forging and strengthening high-value business relationships Building and creating cross-functional teams within a supportive environment to maximize efficiencies Development of co-op advertising/marketing initiatives within non-competing industries Experience in preparing and delivering statistical and consumer trend reports to C-level company executives Extensive background art directing photo shoots-both in-studio and on-location Extremely battle-tested in crisis management and creative problem solving Microsoft Office (Word, Excel, PowerPoint, etc.) Highly-experienced in PageMaker, InDesign, QuarkXPress, as well as all other layout/design programs Highly-experienced in Photoshop - as well as most other graphics programs Exemplary staff motivation/development/management skills Experience on both sides of the media negotiation table (client/media) Highly-developed interpersonal and presentation skills / superior writing and editing skills Strong work ethic Skills Work History BUSINESS DEVELOPMENT SPECIALIST/AE 09/2012 to 07/2014 Company Name – City , State Develop new business and manage existing accounts for #1-rated KESQ-TV / kesq.com. Maintain relationships and service new and existing advertisers; continue / increase KESQ spending levels. Sell and execute commercial schedules, in-content sponsorships, internet/mobile digital projects and packages. Compile and present comprehensive and creative sales presentations to ad agency media buyers, corporate marketing directors and business owners after assessing their current marketing initiatives to determine targeted best potential customer/patient/client base and potential return on advertising investment. Act as media specialist for clients. Complete requested reports in an accurate and timely manner. Have thorough understanding of the station's websites, programming and competitive advantages in the market. Represent the station in a professional manner in all matters. Operate independently and as part of multi-station group. Initiated market research studies and analyzed findings. Directed and coordinated marketing activities and policies to promote products and services. Developed and implemented campaigns for email, online advertising, search engines and direct mail. Defined and tracked campaign effectiveness and adjusted strategies accordingly. DIRECTOR OF MARKETING & ADVERTISING 01/2004 to 01/2012 Company Name – City , State Responsible for all aspects of company branding, marketing, promotions and advertising. Research, plan, propose, budget, execute and assess all retail (and B2B) marketing, collateral, and support services for three branded entities within a 12-showroom chain. Negotiate all media contracts, conceptualize and produce all TV and radio commercials. Conceptualize and produce all monthly CRM and direct mail campaigns, including mail list identification and procurement as well as campaign analysis. Supervise web site construction, development, PPC/SEO initiatives, design report detailing web activity, create monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and identify emerging industry trends to Company President. Design all reporting methodologies and metrics to quantify and qualify sales figures, media effectiveness, store traffic, closing ratios, ROI, ROO, and present results to company president on a weekly basis. Prepare, allocate and manage multi-million dollar annual budget including development of vendor co-op programs. Conceive, research legal implications and regulations, negotiate and implement promotional contests, raffles, value-added giveaways, etc. Write speeches, press releases news articles, and ad copy. Working with Company President and General Sales Manager select products for ad inclusion and design ads, circulars, POP/POS materials, external and environmental signage/graphics, etc. Train, supervise and manage department staff. MAJOR ACCOMPLISHMENTS: Increased same-store sales 28%, average ticket 16% and increased vendor co-op payments over 600% in first 18 months. Proposed, researched and supervised development Company's e-commerce website. Developed all PPC/SEO initiatives, designed report detailing web activity, created monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and to identify emerging industry trends to Company President Re-branded upscale Legacy showroom to more affluent demographic, including revamp of all in-store, TV and print materials. Interviewed and identified new spokesperson-write, direct and edit all TV commercials, with 68% of all customers now reporting TV as primary reason for store visit. Increased Hispanic customer-base from 7% to 19% and Asian customer base from 4% to 12% with targeted ethnic marketing campaigns utilizing grass roots marketing, social marketing, ethnic media, etc. Conceive, write, script video, select and supervise voice over talent, edit, distribute and handle all traffic responsibilities for all of company's radio and TV commercials (on a budget of $3,000 or less for 30-second TV spots). Produce 2-3 TV commercials and 5-7 radio spots per month for over 7 years. Saved company hundreds of thousands of dollars per year by negotiating (and re-negotiating) broadcast and cable TV, radio, newspaper and direct mail contracts. By most accounts, delivering rates in every medium that represent that vendor's lowest rates. Researched, proposed and installed TRAX system to deliver company's first accurate store traffic and closing rates. Designed and deliver weekly reports on closing ratios, cost per lead, etc. Research, propose, write, design, track and maintain all company's CRM initiatives. Conceive, plan, budget, negotiate with associated vendors/insurance companies and design all advertising/marketing campaigns for all company sales events/promotions. Adept at bringing in product vendors co-op dollars to defray part, if not all of the associated costs. Identify and negotiate branding sponsorships with Angels, Lakers, Ducks, etc.-and by negotiating pass-through rights, was able to offset 85% of costs via vendor participation. Company selected as retail furniture industry's "2007 Retailer of the Year" by WHFA in recognition of ".innovative marketing promotions/campaigns.". CREATIVE MARKETING DIRECTOR 01/1998 to 01/2004 Company Name – City , State Provide creative marketing / communications solutions and strategies from concept to final production (through distribution). Including work on: media planning and placement; product and image brand management; franchise campaign development; regional, national and international ad campaign development. Partial client list: Columbia Pictures, Fox Sports, F/X, Heal The Bay, Sony Pictures Entertainment, NBC, Closets By Design, Los Angeles Dodgers, Earl Scheib, Environmental Enterprises, Western Nonwovens, Inc., etc. MAJOR ACCOMPLISHMENTS: Established Sony Pictures Entertainment in-house design department. Created Sony Pictures Entertainment's corporate newsletters (corporate, syndication & environmental) as well as working on corporate communications and studio projects, film promotion, TV syndication campaigns, etc. Proposed and created proactive campaign diffusing community reaction to Sony Pictures Entertainment's building expansion plans. Developed successful franchising campaign for Closets By Design (taken from 3 to 27 locations) Created turnkey ad programs for Closets By Design franchisees Ran day-to-day operations and new client acquisitions for successful ad agency Earl Scheib same-store sales increase of close to 20% with development/release of new creative Placed "retro" Earl Scheib TV spots on Nick at Night at no cost to company Developed Earl Scheib's highly effective Hispanic marketing campaigns Increased creative appeal/effectiveness of Earl Scheib print ad campaigns Synchronized rollout of Earl Scheib national & regional advertising campaigns for all 150 locations. ADVERTISING AND MARKETING DIRECTOR 01/1993 to 01/1998 Company Name – City , State Conceptualized, wrote, designed, and produced advertising and marketing campaigns and materials for the entire company. Coordinated and ran day-to-day marketing advertising operations for all 25 company-owned and all 21 franchise offices, supervised all corporate advertising needs, as well as direct responsibility for individualized ad campaigns for over 1,200 sales agents. Fred Sands ranked as the nation's 7th largest real estate company-and only non-national company to break into top ten-during my tenure. Re-negotiated all L.A. Times contracts - effectively saving company 24% in costs Conceived and created marketing department's employee development program Conceptualized, supervised and marketed Sand's highly successful Home Auction program Created Fred Sands University course materials, marketing strategies and collateral Created new revenue stream for the company by designing new home marketing materials for new home developments. PUBLICATION DESIGNER / EDITOR 01/1988 to 01/1993 Company Name – City , State Responsible for the writing, editing, graphic design and production of university catalogs, ads, academic books, professional journals, direct mail campaigns, annual reports, newsletters as well as computer-generated presentation materials. Created fund-raising campaigns; coordinated special event coverage, photography, and logistics; designed museum and exhibition signage and promotions, etc. Education BA : Journalism / Marketing - State Journalism / Marketing Skills academic, acquisitions, ad, ads, advertising, ad copy, agency, B2B, brand management, branding, broadcast, budget, cable, catalogs, closing, com, competitive, concept, content, contracts, corporate communications, CRM, client, clients, designing, direct mail, e-commerce, editing, edit, film, fund-raising, graphic design, graphics, image, insurance, legal, logistics, marketing strategies, marketing, market, marketing / communications, marketing materials, materials, media planning and placement, mail, negotiating, newsletters, newspaper, photography, POS, presentations, press releases, procurement, programming, promotion, radio, real estate, reporting, Research, retail, sales, Sales Manager, script, speeches, s 7, TV, employee development, video, web site, website, websites, articles, annual reports Additional Information / Client reference / General Air Conditioning & Heating / 2 years -Extensive portfolio, commercial reel, salary information, and stellar recommendations available upon request-

BUSINESS-DEVELOPMENT

HR SPECIALIST Summary Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients.  Skills Type 50 wpm and 10-Key by touch Microsoft programs Word, Excel, Access, Outlook, PowerPoint Personnel management and Telephone inquiries specialist Excellent customer service skills with call quality and customer satisfaction as primary focus. Inbound and Outbound contact center experience Excellent oral and written presentation and seasoned in conflict resolution  Experience Hr Specialist May 2007 to Oct 2008 Company Name － City , State Accenture Peopleline Email Management Team. Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues. Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution. Recorded and tracked the client issue via the case management tool from initiation to resolution. Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken. Customer Service Representative Mar 2007 to Feb 2008 Company Name － City , State Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken. Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele. Facilitated communication for the Absence Management Team to clients and internal departmental teams. Organized and maintained payroll and people services database management system. Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding policy, transactions and other queries Call Centre Shift Supervisor Aug 2003 to Mar 2007 Company Name － City , State Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends.  Education and Training Certificate of Completion *Business Administration 1997 Texas A&M Extension Services － City , State Skills 10-Key by touch, Type 50 wpm, filing, Access,  Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word

HR

ENGINEERING BUSINESS UNIT LEADER Summary I am seeking a position within a Maintenance/Engineering department. I have completed a Bachelor of Science degree in Engineering Technology with a concentration in Computer Engineering and a minor in Computer Science from Middle Tennessee State University. I feel that I am a great candidate to be employed in technical role due my education and experience with ArcelorMittal and PepsiCo. Course work for my degree included instrumentation controls and engineering economy, which is beneficial for technical manufacturing positions overseeing capital spend. Instrumentation controls class work show the design of electrical, hydraulic and pneumatic systems and other associated equipment that work in relation to one another. Engineering Economy provided me with the concepts of OEE, supply chain, and project cost effectiveness. I was able to use my education and gain experience with ArcelorMittal as an Operations Technician. As an Operations Technician, I was responsible for the OEE of automated weld cells. To ensure productivity, I reviewed faults in PLC programming, Fanuc Robot programming, or mechanically which required my problem solving abilities. I was required to understand CAD drawings and wiring schematics to troubleshoot and install components on the line, in which one has to have great analytical skills to accomplish. In my most recent experience with Frito Lay, I have gained experience through the Project Engineer & Maintenance/Engineering Business Unit Leader positions. The Project Engineer role required me to have excellent verbal and written communication skills. While holding this position I worked extensively with all departments within the facility on their requests to improve safety, quality & efficiencies. I was the technical point of contact between Frito Lay department leaders & vendors/ integrators. This role required my organization and planning skills to be at the highest level for projects to be implemented with minimum distribution to the supply chain. I currently hold the position of Maintenance/Engineering Business Unit Leader. This role includes maintaining & improving line OEE and doing so within the limitation of a parts, labor and capital budget. My team and I review daily reports by production supervisors to solve issues ranging from an immediate daily fix or prepping the work for the next preventive maintenance schedule. I am responsible for developing the skills of 34 mechanics, two admins and three shift supervisors by providing feedback on a one to one basis. Also, I am responsible for training mechanics to ensure work was being performed safely by OSHA standards and ensure a quality product was being produced to Frito and Federal/State Regulatory Laws. Frito Lay developed my leadership skills requiring me to engage and develop personnel to meet KPIs. My college career at MTSU, along with my vocation at ArcelorMittal and Frito Lay has provided me with great experience. My experience would make me a great candidate for this position at your facility. Thank you for taking the time to look at my resume and considering my request. Sincerely, Aaron Lovely Engineering Maintenance manager, who is a self-motivated, passionate individual with excellent decision-making skills, is seeking a technical position within an engineering team. Courses for an Engineering Technology degree require the ability to learn electrical and mechanical systems. Successfully put my education to use and expanded my learning in the electrical and mechanical field with my profession at ArcelorMittal and PepsiCo Frito Lay Division. Strengths include communication, team work, problem solving skills, and leadership. Experience Engineering Business Unit Leader Jan 2015 to Current Company Name － City , State Increased OEE performance from 13th rank to 4th in company by developing crewing models and using best practices with computer management maintenance system. Managed yearly labor budget of $3.1Million and parts budget of $2.4Million successfully achieved a goal of $1 better to plan. Executed $1.2Million of productivity projects through automation, efficiency improvements & headcount reductions. Project Engineer Jan 2013 to Jan 2015 Company Name Managed yearly site capital budget of $825 Thousand in site projects of asset improvements. Awarded Productivity award for successfully installing five robot cells. Developed teamwork so that projects are completed on schedule. Operations Technician Jan 2011 to Jan 2013 City , State Contributed to a consistent line OEE of 85%. Made safety solutions that supported the plant to "Zero time off due to injury YTD". Awarded 86% of possible bonus due to meeting yearly KPIs. Education and Training Bachelor of Sciences , Engineering Technology Computer Engineering Computer Science Middle Tennessee State University － City , State Engineering Technology Computer Engineering Computer Science AutoCAD, Electrical Circuit Analysis, Programmable Logic Controllers, Electrical Mechanical Systems, Instrumentation and Controls, Industrial Electricity, Engineering Economy, Visual Basics, C++, Technical Grammar Skills AutoCAD, C++, Visual Basics

ENGINEERING

CUSTOMER ADVOCATE Summary To obtain a position in Company. Education BBA : Marketing , 2014 University of Central Arkansas - City , State , Faulkner Experience Customer Advocate September 2014 to Current Company Name - City , State Handle incoming calls from a national customer base. Provide detailed information on services and products to customers. Make appropriate account recommendations based on customer requirements. Enter accurate and complete customer information into system. Research and resolve service, product and billing issues. Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas. Addressed customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer requests. Built customer loyalty by placing follow-up calls for customers who reported product issues. Caregiver September 2010 to August 2015 Company Name - City , State Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Planned and implemented educational programs for children Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Supported children's emotional and social development by adapting communication tactics for differing client needs. Planned and led games, reading and activities for groups of school-age children. Disciplined children and recommended other measures to correct behavior. •Carefully monitored children's play activities. Club Connect Team Member August 2013 to May 2015 Company Name - City , State Contact potential students to schedule campus tours. Provide incoming students with scholarship opportunities available to each individual. Contact potential students to inform them of scholarship deadlines. Help potential students signup for campus events via online portals. Activities Awards and Activities: Delta Sigma Theta 2013- Present Keep a Child Alive 2011-2015 Kids Life and Money Volunteer 2012-2015 Skills •Problem solving •Adaptability •Collaboration •Time management •Leadership

ADVOCATE

ADJUSTER Experience Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Work History Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry. Looking to build a long term career with a dynamic company that allows opportunity for career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate who is able to provide assistance where needed to complete tasks. Communicate effectively with the ability to adjust to the audience as necessary. Licensed property and casualty adjuster with multiple licenses for several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written

AUTOMOBILE

HR GENERALIST Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Self-starter Legal administrative support Experience 11/2008 to 08/2014 HR Generalist Company Name － City , State Managed visa related employment processes for all non-immigrant faculty and staff. Improved productivity and enhanced visa related services. Improved operational structure by developing guidelines and tools for internal and external administration of non-immigrant employment procedures Reduced internal employment authorization processing times by approximately 30 percent. Prepared, reviewed and submitted petitions for USCIS adjudication Maintained electronic database of petitions filed Served as a university point of contact for USCIS. Developed and presented university with guidelines to adhere to mandates presented by USCIS, USDHS and USDOS Presented monthly orientation Created, edited and internally distributed bi-annual newsletter Maintained HR Website 05/2000 to 11/2008 Coordinator Company Name － City , State Provided advice to faculty, staff, scholars and students by interpreting complex regulatory guidelines. Thoroughly prepared and filed non-immigrant petitions to USCIS for non-immigrant students and employees. Maintained highly confidential and sensitive data Identified as Designated School Official for non-immigrant student programs and Alternate Responsible Officer overseeing the J-1 Exchange Visitor Program for J-1 employees Assisted foreign nationals in obtaining the H-1B visa status for employment in the U.S. Coordinated bi-annual student orientation Created training programs; supervised and trained volunteers Supervised Administrative Assistant and student employees Managed and coordinated student activities. 05/2000 to 11/2008 Coordinator/International Student Advisor/Secretary Company Name － City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment. Education 8/2013 ABA Approved Paralegal Program Certification 8/2013 BA : Justice Studies Montclair State University － City , State Justice Studies 06/2002 AS : Psychology Essex County College － City , State Psychology Certificate in SHRM Essentials of Human Resource Management, 6/2013 Program Highlights *Performance Management - Critical Analysis *Recruitment and Selection - Strategic Planning *Effective Human Resources Management - Establishing Competencies New York Institute of Technology － City Publications Identified by the Department of State as an Alternate Responsible Officer for Exchange Visitor Programs and recognized by United States Citizenship and Immigration Services as Designated School Official. Conference Presenter, National Association of Foreign Student Advisors (NAFSA) 2012 Appointed Acting Assistant Director (Coordinator) of International Students, 2000 She brings calm attention to detail and an approach that places the customer as the number one focus in any activity or service. This style works. It benefits all of us." 2008 Annual Performance Evaluation, NJIT - Overall Performance Level -Outstanding. Lisa is a quality employee. She often works beyond contractual hours to complete a task. This office could not operate in its current modus operandi without her efforts." 2008 Annual Performance Evaluation, Merit Proposal, NJIT Thank you for your steadfast style and contributions you make to this office. You are truly valued." 2006 Annual Performance Evaluation Notification, NJIT - Overall Performance Level - Commendable/Outstanding. She is calm, humorous, personable and a model of patience." 2004 Annual Performance Evaluation, NJIT - Overall Performance Level - Outstanding. Skills administrative, Administrative Assistant, bi, conferences, database, special events, filing, Human Resource Management, HR, Human Resources Management, Excel, Exchange, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletter, Paralegal, Performance Management, processes, Publications, Recruitment, Strategic Planning, Supervisor, training programs, travel arrangements, Visio, Website, workshops, annual reports

HR

CONSTRUCTION AND SITE MANAGER / SITE EXECUTION COORDINATOR Summary Registered Professional Engineer with extensive experience in global project and construction management. Team player adept at building relationships and communicating with multi-national project personnel, contractors, management, and other stakeholders. Resourceful problem solver capable of making sound decisions under pressure. Self-starter skilled in guiding challenging, high-workload projects from inception to turnover-safely, on schedule, and within budget-despite limited resources. Proficient with Microsoft Office and Adobe Pro. Expertise encompasses: *Bid & Specification Preparation *Contract Negotiations *Profit & Loss Responsibility *Budget Administration/Development *Expense Control and management *Leader Worksite Safety *Team Building & Mentoring *Workflow Planning *Facility Management & Maintenance *Civil, Environmental & Structural Engineering *Refinery, Water & Wastewater Pipelines *Management of Change (MOC) *Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM) *Engineering, Refining, Offshore/Inland Water Projects *Project Scope development and management *Process Hazard Analyses (PHA) leader/participant *Pipeline Hot Tap & Stopple Skills Project management Construction Management Team Building Cost and Schedule control Bid & Specification Preparation Contract Negotiations Profit & Loss Responsibility Budget administration/Development Expense Control and management Engineering, Refining, Offshore/Inland Water Projects Interpersonal communication skills Excellent written and verbal skills Excellent communication skills  Leader Worksite Safety Team Building & Mentoring Workflow Planning Facility Management & Maintenance Civil, Environmental & Structural Engineering Refinery, Water & Wastewater Pipelines Management of Change (MOC) Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM Project Scope development and management Process Hazard Analyses (PHA) leader/participant Pipeline Hot Tap & Stopple  Accomplishments USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs by $750K+ through process improvements and contract negotiations. Phillips Petroleum Company: Saved $2M in landfill engineering and construction (hazardous/non-hazardous); saved $1M in liner installations; cut annual refinery road paving costs $500K; completed construction of a 199-foot flare tower three months early; managed five design and three fabrication yards for the jacking of the $500. Experience 03/2005 to 07/2016 Construction and Site Manager / Site Execution Coordinator Company Name － City , State Held responsibility for Flare And Relief Modifications (FARM), the largest Brownfield offshore project in company history; the $1B initiative involved installing ten flare booms and making major platform and piping modifications. Oversaw design and field works in Angola. Assisted in defining management of change (MOC) terms as well as developing and negotiating contracts. Directed a large international workforce comprising more than 350 contractors, Angolan, and company employees. Provided onshore and offshore construction of 14 offshore platforms and a 24-inch pipeline. Boosted production by almost one million barrels of oil while meeting a corporate and World Health Organization (WHO) objective to reduce flaring. Achieved ~8.7 million safe man-hours without a day away from work (DAFW) and with a record-setting total recordable incident rate (TRIR) of 0.18. Planned and executed multiple platform shut-ins ahead of schedule and at lower than predicted production loss volumes. Completed the project $100K under budget and within corporate milestones while delivering cost savings of $250M. Demonstrated consistent ability to lead functional departments in a matrix organization, manage multiple priorities and deadlines, and communicate effectively at all levels of the organization. Provided construction input on pipelines and subsea wellhead flow lines for the new $8B Rosebank floating production storage and offloading (FPSO) vessel, to be operated in some of the world's worst climate conditions, the North Atlantic. Interacted daily with 100+ operations, marine, safety, and contractor design team members from Korea and the US. Prepared bid packages and contract documents. Led construction, quality assurance/quality control (QA/QC), and systems completion teams with a staff of eight. Negotiated contracts with three Korean shipyards and ensured deliverables met contract specifications on time and within established budget. Served on a select four-person team that secretly negotiated a $2B single-source international contract that delivered estimated savings of $750M to the company. Directed all aspects of operations, including business, safety, engineering, planning, budgeting, site fabrication, and QA/QC of five modules totaling $2.5B for the Mafumeira Sul project in South Korea. Oversaw review and approval of marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) and Process Safety Risk Assessments (PSRs). Directed a total workforce of 3,000+, including 145 company office personnel. Drove efforts to minimize production loss, costs, and downtime as well as heighten safety awareness. Met project milestones for load-out of modules, in part by motivating the shipyard to hire additional staff. 03/2001 to 03/2005 Senior Project Manager Company Name － City , State Organized and led a newly established project management group, pointOne. Assisted sales in securing new projects. Negotiated contracts between the company and clients, outlining group duties. Saved a large client $1M on the design and construction of new shutdown valves and piping. Developed a successful proposal for a $200M US government contract to repair pipelines in post-war Iraq. Drafted the proposal and preliminary design that led to a project to complete a 90-inch water main re-route at Chicago-O'Hare Airport, preventing long-term water disruption to five cities. Guided the group to deliver $2M in revenue annually within two years of startup. Project and Construction Management Consultant Company Name － City , State Spearheaded engineering and construction projects for clients throughout Oklahoma and Louisiana, including Mobil, Continental Carbon, Envirotech, and Phillips Petroleum. Ensured fabrication and construction compliance to engineering drawings, standards, specifications, and quality assurance guidelines. Provided engineering and construction of thermal oxidizers and a plant water pipeline. Averted legal and community issues by leveraging right-of-way (ROW) expertise in advising a company not to lay its new pipeline in the proposed routing. Improved the productivity of a four-tank weld-out by modifying work crew organization and methods. Prepared a budget and presentation for a client that led to a new water line and elevated tanks; developed the bid package and contract for long-term maintenance of the five elevated water tanks. Led construction for several small inland water projects, a new production barge, and offshore platform modifications, extending a two-month contract to four years. Commended by clients for completing projects under budget and on time. 07/2016 to Current Consulting Project and Construction Manager Company Name － City , State Provide various clients with project and construction management services as required. Education and Training Master of Science : Civil Engineering University of Missouri Civil Engineering Bachelor of Science : Civil Engineering University of Arkansas Civil Engineering Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG) Global Entry Card, United States Customs and Border Protection Capital Stewardship and Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp - PMI/PMP developed Operational Excellence (OE) certified Activities and Honors Professional Engineering Licenses - Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES Industry Affiliations - American Society of Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI)  Hold TWIC certificate Skills budgeting, budget, contracts, negotiating contracts, client, clients, design and construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld

CONSTRUCTION

GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology Core Qualifications Background in biological control using member from the Coleopteran family of insect Expert in data analysis Area wide surveys and data collection for research Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae , a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 04/2016 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions,. Company Name City PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site. Record data. Maintain cultures of Pink Hibiscus Mealybug and Anagyrus kamali at rearing facility. Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Receive diagnostic samples from extension officers and farmers. Prepare samples for diagnostics. Rear and preserved specimens as necessary. Establish experimental plots. Visit field for prescribed observations and data collection as was set out in proposals. Monitor on and off station experimental plots for infestations. Maintain inventory list, materials and lab space. Work on all research projects in the unit. Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2016 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science and Education , City , Jamaica Professional Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards and Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida "Published Abstract. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article , 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office

AGRICULTURE

LEVEL 2 CRITICAL PLATFORM SUPPORT ENGINEER Career Overview Over 7+ years of IT experience specializing in CLOUD/Aix/LINUX/Solaris and WINDOWS Administration in Production Support of various systems on AIX 5, 6.1, Linux (RedHat and SUSE). Strong background knowledge of Networking concepts and experience in Network Administration & Troubleshooting on AIX based systems. Experience in installation, configuration, tuning, security, backup, recovery and upgrades of IBM AIX. Experience in Installation and configuration on IBM System P p690/p650, p5-570, p5-550,p5-55A and p6-570, RS-6000 Servers. Experience in installation and configuration of Virtual I/O Server (VIOS) (1.5 and 2.1). Experienced in AIX Migration Installation, Preservation Installation and Complete Overwrite Installation using CDROM and configuring NIM Server. Strong knowledge and experience in Logical Volume Management (LVM), Storage and Disk Management Configured HACMP 4.x/5.x to monitor, disaster recovery, detect and react to failure events, allowing the system to stay available during random, unexpected software problems and also configured to react to system events. Experienced in Infrastructure & Support team as Linux/Cloud/ Administrator. Hands on experience on Cloud Computing. Administering all the RHEL, RHEV and open stack cloud computing. Familiar with designing high level architecture for implementation of Hybrid Cloud. Experienced in doing capacity planning for new AIX environments. Knowledge on AWS OpsWorks. Implementation and Administration of DHCP, NFS and NIS on AIX. Good understanding of error logging subsystem and performance monitoring tools like vmstat, iostat, and netstat on AIX 5L. Familiar with Tivoli Storage Manager (TSM) for backup automation with policies configuration for Web based databases, setup consisted of server and client backup with progressive backup methodology Expert in configuring a TCP/IP network on AIX, adding network routes and debugging network related issues. Expertise in shell (korn) scripting and familiar with PERL. Excellent in troubleshooting and Maintaining AIX and Patching. Expertise in SMIT, LVM, Mirroring, Paging Space management, job scheduling, Performance monitoring, Error logging, Diagnostics, and Fine-tuning. Experience performing problem analysis along with recommending and implementing preventive techniques. Experience in writing Technical documentation. Provided 24X7 support to ensure round the clock availability. Team player with excellent communication and inter-personal skills. Skill Highlights Technical Skills: Operating Systems: IBM AIX (v5.3, v6.1, v7.1) Redhat Linux (v6.2,7.2,Enterprise Linux) Oracle-Solaris 10 Hardware: IBM Blade server, HMC, HP ILO, DELL IDRAC. Vsphere 5.0 Application Server: AWS EC2,NIM, Apache, HACMP clustering, DNS, NIS, NFS, Websphere Application Server 6.x/5.x, Websphere Portal server, Windows 2000/2003 Active Directory, Microsoft IIS Server4/5, SSL, Distribution Server. Tools: Nagios, Tivoli, Teradata MSM, HUBEQ, ITSM, Peregrine, SSO, EURC, MQ, EMS Tibco, Sharepoint. Professional Experience 02/2014 to Current Level 2 Critical Platform Support Engineer Company Name － City , State Day to Day System Administration and Monitoring in an environment of 1800+ servers that includes CLOUD, WINDOWS and UNIX/LINUX (HPUX, AIX, LINUX, SOLARIS) envirionments, questions and problems via telephone, FAX, and email. Researched the data base for known problems or tested the customers problem on a test system in the same environment. Aided customer in resolving their problem. Applying monthly Patches on Windows as well as Unix boxes using HPSA (HP Server Automation) Tool. Hands on experience on Amazon EC2 web services. Familiar with Identity Management, Access Control and other security aspects on cloud. Experience on Hybrid cloud operations and management. Hands on experience on working with VPC & VPN concepts in cloud. Familiar with Amazon SimpleDB web service that is used for indexing and querying the data. Hands on Experience with different components used in AWS like Amazon S3, Amazon SQS, Amazon SimpleDB and Amazon EC2. Administering all the RHEL , RHEV and open stack cloud computing. Familiar with designing high level architecture for implementation of Hybrid Cloud. Responsible for submitting the requests for opening the ports to the Cloud servers. Created 50 EC2 instances for a POC effort and maintained them. Procured S3 storage servers. Build, Configure and Install Red Hat Linux 5/6, OS on physical and virtual servers. Working on mission critical applications and Middleware tools that includes IBM Websphere MQ, Weblogic, Tibco EMS. Monitoring and Troubleshooting applications and messaging queues alerts. Active as an On call Resource for Windows and Unix Boxes in case of P1s and P2s or failure of hardware. Responsible for coordinating with vendors like HP, IBM, Microsoft, Symantec, Oracle and RedHat for hardware replacement and troubleshootings. Monitoring and Troubleshooting of various services like DNS, Domain Controllers, IIS and Application Services etc. Monitoring and Troubleshooting LAN and WAN. Monitoring user and Databases in SQL Server and monitoring backup and replication of SQL and Oracle Databases. Installation, configuration and administration of Windows/Unix/Linux servers. Maintain and Manage various services running in the environment which included IIS, apache web server, Tomcat, Oracle Databases, Sybase and DB2. Working on Veritas Cluster Server and assisting and coordinating with Application and Middleware teams for timely changes using ITSM tool. Providing Breakfix support for all the systems and OS using HP Service Manager. 02/2013 to 01/2014 Terradata Multi System Manager Company Name － City , State Columbus, Ohio/Chicago, IL Feb 2013 - Jan 2014 Level 2 Unix Engineer Providing Production Supoort Engineer for over 45000 SERVERS of AIX/LINUX/SOLARIS. Working on wide range of softwares, utilities, applications and protocols that includes Oracle Database, Websphere, Apache, Tomcat, Netcool backup, TMSM Client (Terradata Multi System Manager). SSH, SSL, TCP Wrappers, Tripwire. Working on ITSM Change management to upgrade and update Applications as well as Operating Systems. Providing breakfix support on Peregrine Tickets system for Operating System as well as Applications. Mainly responsible for DR Events for backing up and updating Prod Servers. Very good experience with GPFS, SRDF setup as well as Linux, Solaris and AIX clustering. Working on VCS (Veritas Cluster Server) and AIX HACMP. Working on HP ILO (integrated light out), Dell Idrac, IBM HMC web consoles. Hands on experience in VMware and Vsphere 5.0. Installed and Configured Solaris 10 by using Jumpstart server(Jet server) and also installed and configured Linux by using Kickstart server. Involved User Administration (creating user account , password and set the password) on Red hat Linux and Solaris. Involved in Sudo , Batch Job Administrations (cron & at)and Send mail configuration Creating File system by using Veritas Volume Manager and Solaris volume manager and LVM Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade and Redhat Linux 4.5 to 5.0 Involved in Upgrading Veritas Volume Manager from 4.0 to 5.0 Involved in creating and configuring Zones/Containers, zfs filesystems in Solaris 10 environment. Responsible for day-to-day systems administration tasks in Solaris and Linux. Creating and growing Filesystem by using Veritas Volume Manager and Solaris volume manager and CFS file systems. Installed and configured Ldoms in Sun T series. InstalledPatches and Packages on Linux (Red Hat) servers and created filesystems by using LVM. Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade. Involved in Upgrading Veritas Volume Manager from 3.5 to 4.0 Installed and configured Media server, Master server and Clients by using NetBackup. Involved in creating and configuring Zones/Containers, zfs filesystems in Solaris 10 environment. Configured NFS servers on using NetApp. Worked on Backup and restore requests by using NetBackup. Responsible for creating user accounts and setup new workstations. Involved in monitoring and troubleshooting network issues. 01/2012 to 01/2013 AIX/HP-UX Administrator Company Name － City , State Practical experience with installation, configuration, upgrade and administration of IBM pSeries and Power5 servers on various levels of AIX 5.2, 5.3, 6.1, 7.1 and HP-UX 11.3 Responsible for Administration, Installation, Upgrading, Migration, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance monitoring and Fine-tuning of AIX and HP-UX systems on different oslevels. Configuration of NIM Master, NIM slaves and nodes installation through NIM. Supporting a major initiative to migrate SAN storage utilized by HP-UX and AIX servers (typically large Oracle data bases, web and application servers) across several EMC DMX arrays onto EMC VMAX array. Participate in planning sessions to build LPARs and migrate applications. Build LPARs and support application migration activities following build and security standards. Support the collection of performance data via a predefined centralized collection methodology specified by IBM. Work with DBAs on installation of Oracle, restoration and performance tuning. Remediate any security issues uncovered by vulnerability scans. Installation configuration and testing of VIO Server with AIX 5.3, 6.1 on client LPAR's on 550, 570 and p590, p595 model and using NPIV. Installed and maintained IBM Tivoli Storage Manager (TSM) for Backups and data storage. Aid in the installation or consolidation of applications, developing system administration scripts, planning version release upgrades and patches, security administration. Working various shifts, including weekends, based on the business requirements for off hour's downtime during migrations. Configured backup/archive policies using backup utility and mksysb images of root volume group to meet data archiving requirements and disaster recovery readiness. Responsible for administration and troubleshooting 4 node HACMP cluster on which ORACLE RAC was installed and containing 34 TB of EMC SAN storage. Performing System Storage management/LVM tasks like creating volume groups, PV's, LV's and jfs/jfs2 File systems, mirroring, and mounting file systems. Monitoring, troubleshooting, supporting and fix operating system and hardware problems on several versions of UNIX systems. Generated reports to show the trends of resource utilization user/CPU/network load/memory. Document UNIX configurations for hand-off to production support team. Attending meetings and analyzing information obtained from management to conceptualize and define operational problems. Experience in upgrading HMC. Assisted other Unix administrators when help was needed (i.e., creating UNIX accounts, writing scripts to perform system administrator functions, responding to trouble tickets, etc). Coordinated server maintenance through a well-defined change control process including after hours and weekend (Sunday) work as necessary to support systems. Performed Firmware level upgrades for the Ethernet/fibre card adapters. Installation of patches, APARS, Security fixes, packages on AIX servers. 01/2011 to 12/2011 AIX/Linux Administrator Company Name － City , State Responsible for maintaining and administering 100 production IBM pSeries AIX 5.3/6.1 servers. Giving the Level 2/3 support and assisting the team members in fixing/troubleshooting the AIX software problems. Performed IBM AIX 5.3/6.1 System installation and configuration, problem determination, solutions design and implementation, maintenance, performance tuning, disk mirroring using LVM, backup, disaster recovery, trouble shooting and user management. Setting up NIM master server and clients for New & Complete Overwrite/Migration Installation management using alternate disk installation method. Performed AIX Migration of AIX 5.2 to 5.3 and 6.1 on Power7 p-770/750, p6 p570/550 and p5 p550/520/505s Servers & hardware Migration from one hardware to another in a Virtualized environment. Installed and Configured Dual VIOS 2.1.Created Virtual SCSI server and client adapters. Created Shared Ethernet adapter (SEA) with Control Channel adapter and the SEA Failover. Mapped the disks from the SAN to the VIO clients through VIO servers. Performed VIOS Migration from VIOS 1.3/1.5 to 1.5/2.1 and VIOS 2.1 to 2.2 Upgrades. Planned & Executed Migration of HACMP 5.4 to HACMP 5.5 using Node-by-Node migration without changing the cluster setup, Configured disk heart beat for the HACMP cluster, Dynamically added removed resource groups in a HA cluster. Installed software using Installp applying PTFs, Microcodes, updating PMRs, downloading Filesets, ODM, LVM and Disk Management. Responsible for analyzing vendor security patch notifications and applying the security patches Quarterly. Performed the daily system administration tasks like managing system resources, writing scripts, and end users support, operations and security. Performed routine checks on nodes by monitoring syslogs and error logs for system and hardware errors. Extensively used LVM - created VGs, LVs, FSs and disk mirroring for IBM p-series servers. Installed and configured the SAN LUN under the Multipath software Hitachi HDLM and IBM MPIO. Installed and configured IBM Tivoli Network Storage Manager (TSM) client & Server software backup and recovery solutions. Configuration and Administration of DNS, NFS, DHCP, FTP, Samba Servers and clients. Security layers like SSL, SSH, HTTPS, SFTP. Updated documentation of all the Servers and the installed applications and patches. Providing 24X7 On-call Production and Customer Support including trouble shooting problems related to IBM AIX pSeries servers. 01/2009 to 11/2010 AIX/Linux Administrator Company Name － City , State Working in 100+ IBM servers Environment such as IBM RS/6000, p670, p5-570, p5-595 servers running AIX 4.3.3, 5.1, 5.2 and 5.3 Setup and configured TCP/IP network on LINUX and AIX. Working with implementation team of high availability cluster on IBM RS/6000 platform (HACMP for AIX) Creating LPARS and configuration of DLPAR scripts for load sharing Installation and configuration of network services such as NFS, NIS and DNS Server Adding physical volumes, creation Volume groups, File systems, Storage allocation, cron jobs, maintenance levels upgrades and applied Fixes for AIX 5.x Configuring volume groups and logical volumes, extending logical volumes for file system growth using Logical Volume Manager (LVM) commands Working in the migration team for migration from AIX 4.3.3, 5.1 to 5.2 and 5.3. Configuring backup/archive policies using Tivoli Storage Manager Modifying Korn and Bourne shell scripts to automate administration tasks like customizing user environment and performance monitoring. Performing routine checks on nodes by monitoring syslogs and errorlogs for system and hardware errors. Setup cron jobs schedules for various backup and monitoring tasks. supported with enterprise backups using Veritas Nebackup version 4.5 Installing, configuring and administrating Websphere Application Server 4.x/5.0 Installation/Administration of TCP/IP, NIS/NIS+, NFS, DNS, NTP, Auto mounts, Send mail and Print servers as per the client's requirement. Performing extensive Logical Volume Management (LVM) tasks. Installing and configuring SUDO for users to access the root privileges. Installing application connectivity software to enable IBM print services. Configuring and administrating firewall rules, including the use of SNORT, NMAP to effectively monitor system files, port security, and network traffic activity coming through the firewall. Developing Korn and Bash shell-scripts to automate routine activities. Installing and setting up Oracle9i on Linux for the development team. 09/2007 to 11/2008 UNIX/AIX Linux System Engineer Company Name － City , State Data center support for AIX (5.3/6.1)/Linux (red-hat enterprise (4/5) ) platforms Monitoring TIBCO, Java and Oracle application running on UNIX server Analyzing the issues with the application and perform action to fix it, by interacting responsible person's Administration, Troubleshooting and monitoring AIX /Linux servers running business critical application like WEBSPHERE(WAS) 6.x,/7.x IBM DB2, oracle10g/11g, Apache TOMCAT, JBOSS, ORACLEAPP, Blade logic & JAVA Responsible for designing, Implementing disaster recovery planning and policies in VIO sever (Aix 5.3/ 6.1) and VMWARE (Redhat Linux) environment Closely working with application teams on ORACLE, WEBSPHERE, JAVA, JBOSS, Apache Tomcat and XML Applying the Security patches and doing all the change management Managing legato net backup and TSM storage server Responsible for managing Cisco, hp router, switches and terminal server Perform migration from AIX 5.3 TO 6.1 and LINUX REDHAT ES 4.0 TO 5.0 Responsible for building Testing, development and production server Supporting Linux RedHat in High Availability web environment Prepare documentation for all procedures and actions Developed KSH, AWK, SED & PERL scripts to perform automatic administration tasks Design, Implement, and maintain multiple, 570,595 DLPARs, virtualization input output server (VIOS) using HMC Hands on experience with VMware ESX, Virtual Center Server & VM cloning in a SAN environment Ensuring systems security and data recovery is always maintained. Setup and maintenance of several EMC Clariion, VMAX array, symmentix storage server(CX300/CX700 and many more ), IBM and NETAPPs storage Configuring and Administrating NIM, NFS, NIS &LDAP server Managing AIX, Redhat Linux logical volume manager (LVM) and veritas volume manager (VXVM(/4.x/5.x)) Installed SSH and IPsec on 2600 server as well as upgrades EMC power path Responsible for maintain Disaster Recover procedure and Policies Working as team lead on many project Installation third party application on LINUX /IBM boxes using NFS and NIM Installing, configuring and troubleshooting HACMP cluster in production environment Monitor hardware and software using customize tool which develop by Comverse 7 x 24 support to an engineering/programming community of 100+ users on customer site Education B .S : Computer Science B .S (Computer Science ) Certifications CFS RAC FSs Skills Aix, Security, Linux, Hacmp, Veritas, Websphere, Maintenance, Network File System, Nfs, Oracle, Unix, Systems Administration, Dns, Veritas Volume Manager, Volume Manager, File, File Systems, Tivoli, Apache, Engineer, Tomcat, System Administration, Disaster Recovery, San, Storage Area Network, Tsm, Access, Nis, Backups, Lpars, Tivoli Storage Manager, Tcp, Db2, Tibco, Emc, Emc Vmax, Testing, Vmax, Cluster Server, Operations, Red Hat, Solaris, Veritas Cluster Server, Change Management, Vmware, Documentation, Ethernet, Performance Tuning, Pseries, Clients, Ssl, Application Server, Bash, Bourne Shell, Dns Server, Firewall, Korn, Nmap, Rs/6000, Shell Scripts, Snort, Tcp/ip, Access Control, Amazon Ec2, Amazon Elastic Compute Cloud, Amazon S3, Amazon Simple Queue Service, Amazon Simple Storage Service, Amazon Sqs, Architecture, Aws, Databases, Ec2, Identity Management, Iis, Internet Information Services, Lan, Middleware, Ms Sql Server, Replication, Sql, Sql Server, Sybase, Symantec, Telephone, Unix/linux, Vpn, Web Server, Web Services, Weblogic, Awk, Cisco, Clariion, Cloning, Data Center, Data Recovery, Disaster Recovery Planning, Emc Clariion, Emc Power Path, Internet Protocol Security, Ipsec, Java, Jboss, Ksh, Legato, Net Backup, Perl, Power Path, Production Environment, Recovery Planning, Router, Sed, Systems Security, Team Lead, Terminal Server, Unix/aix, Veritas Net Backup, Virtual Machine, Virtualization, Vm, Xml, Archiving, Business Requirements, Change Control, Collection, Data Archiving, Dmx, Emc Dmx, Firmware, Hp-ux, Jfs, Migrations, Resource Utilization, Security Administration, Storage Management, Trouble Tickets, Ux, Accounts And, Clustering, Database, Emc Srdf, Netapp, Netbackup, Netcool, Peregrine, Srdf, Sun, Tripwire, Workstations, Customer Support, Dhcp, Ftp, Msvc, Network Storage, Odm, Scsi, Secure File Transfer Protocol, Sftp, Solutions, System Installation, Active Directory, Capacity Planning, Job Scheduling, Logging, Microsoft Sharepoint, Microsoft Windows, Msm, Nagios, Network Administration, Networking, Scheduling, Scripting, Sharepoint, Single Sign On, Sso, Switch Capacity, Team Player, Technical Documentation, Teradata, Web Based, Windows 2000, Writing Technical

ADVOCATE

DIRECTOR OF INFORMATION TECHNOLOGY Professional Profile Senior Project Management Position Senior Project Manager with over 25 years of diverse experience including health care, private sector, local and state government and aerospace/defense contracting. Successful management of fast-paced private sector projects as well as large multi-departmental/multi-agency government projects. Provided mentoring and professional quality training to hundreds of project managers. Proven competence in leadership, communication, project planning, budgeting, design, change control, execution, implementation and support. Experience Director of Information Technology , 10/2013 to Current Company Name Member of the Health Care Executive team responsible for the delivery of technology to two hospitals, 40 clinics, Public Health, Behavioral Health, Medical Examiner and the County's Health Insurance plan. Implemented Service Now, ITIL Active Directory and Office 365 for the agency. Responsible for the agency's Informatics organization. Oversaw the outsourcing of the agency's Cerner EHR system, implemented two major Cerner upgrades and developed the technology plan to implement the agency's new hospital. Developed and managed the County's Project Leadership Academy. The Academy trains and mentors project managers from various agencies using PMI /PMP grade training materials and examples. Senior Project Manager/Architect/Business Analyst , 04/2001 to 10/2013 Company Name Health Care Agency - Electronic Health Record System Managed the implementation of a $50 million Cerner system across two hospitals, 40 clinics and Public Health in 14 months, The system included 56 solutions including registration, scheduling, patient care, and billing. It included interfaces to PACS, Pyxis, and other outside entities. Land Management Providing Project Management Office (PMO) oversight and mentoring to project managers on a major upgrade ($4.5 million) to the County's Land Management and Permitting System. Includes executive status presentations, multiagency coordination and mentoring/supervision of 2 junior project managers. Fire Department Enterprise Architecture Initialization, analysis and estimating for a $6 million upgrade of the Fire Department's IT systems including the development of a data warehouse and executive dashboards. Property Tax Led a team of analysts to develop a comprehensive requirements document for a replacement property tax system. This document was then used in a Request For Proposal for the new system. The system will serve five County organizations consisting of approximately 400 employees as well as thousands of taxpayers. Managed the requirements definition, design, development and implementation of a number of large Law Enforcement / Public Safety systems. This included an Inmate Management System, Records Management System (RMS), Mobile Field Reporting System, Mobile Computer Aided Dispatch (CAD) System, Wants/Warrants System and Investigative Case Management System. Most of these systems share a common data architecture and serve over 900 members of the Sheriff's Department. Projects were between $500K and $1million in size. Project teams varied between 5 and 15 people. County Telecommunications Managed the implementation of a Cisco based data network and VoIP telephone system at all the County's main campuses. The scope of the $4 million project included 4000 phones and 180 switches/routers. Stepped in and managed a Countywide Microwave project that was already underway and in trouble. This $12 million project used Harris equipment at 18 sites. Five of these required new construction including towers, generators and shelters. County IT Services Implemented the Service-Now package for the IT department. This included implementation of ITIL processes. Provided several new project management concepts to other county development teams. Established new tracking and reporting standards. Mentored other project managers. Principal Consultant/Senior Project Manager Principal consultant , 03/1997 to 04/2001 Company Name for the company's CRM practice. Acted in roles including Project Management, Architect and Lead Designer on the below listed projects. RR Donnelley - Managed the design and development of a customer B2B portal for RR Donnelley's Book Division to provide secure access to customer's proprietary reports using data aggregated from disparate databases within numerous Publishing Services facilities. Portal was developed with BroadVision One-to-One Enterprise for all major functions. Advest - Managed the design and development of a Web-based workflow enabled electronic new account form system. System was a custom application to implement online account data collection, real-time compliance, workflow processing and interface to Advest's ADP back office system. Franciscan Winery - Developed a CRM and Decision Support solution across several departments and vendors based on Epiphany technology. Project included the design of both an Epiphany data mart and a separate customer data warehouse. A new set of applications was designed to load, maintain and access the customer's data warehouse. Mattel - Designed and marketed proof of concept for an Internet marketing solution. Solution included leading edge integration between Epiphany and Annuncio products. Royal Alliance Associates - Developed a fully integrated front office/back office new accounts system. System took information from representative's desktop, loaded it into the back office new accounts system, performed compliance tests, interfaced to Royal's clearing vendor and supported customer support for representatives and clients. Senior Project Manager , 03/1992 to 03/1997 Company Name Major Projects Rearchitect of Altris' product suite Implemented Customer Support Desk, introduction and implementation of Project Management processes. Arco Alaska - Managed the implementation of a custom engineering drawing change solution, which reduced engineering change cycle time. Bell Helicopter - Managed a project to implement capture of high volumes of purchase orders and supporting documents for later access and distribution across Bell's vast campus and off site offices. MCA/Universal - Managed the implementation of a solution to load and track contracts for MCA's clients and vendors (actors, etc). System required a custom implementation of a full text search engine integrated with the Altris document management technology. Caterpillar - Managed the implementation of a distributed database imaging solution that provided drawings to the shop floor at several major utilities. Created and developed multiple system delivery organizations: A quality assurance group; Test and development labs; Engineering product release group; Product packaging group; Installation teams; Training centers; Customer support. Led several process re-engineering efforts that combined with the individual group's focus to substantially improve overall customer satisfaction. Implemented several new project management concepts in the IT industry. Developed and taught project management classes and have acted as mentor to over 100 project managers in the last 15 years. Ventura County Sheriff's Department. Graduated in 2009 with the honors of Class President, Top Academic Award and Top Cadet award for Leadership. Education MBA Pepperdine University BS : Biology Computer Science Loyola Marymount University Biology Computer Science Numerous classes in Project Management and virtually all facets of IT Systems Skills Academic, Active Directory, ADP, apple, Architect, Agency, B2B, Behavioral Health, billing, Book, BroadVision, CAD, Case Management, Cisco, concept, contracts, Ventura, CRM, clients, customer satisfaction, Customer Support, data collection, data warehouse, databases, database, Decision Support, delivery, document management, edge, estimating, focus, front office, drawing, imaging, Insurance, Internet marketing, ITIL, Law Enforcement, Leadership, leadership skills, mentor, mentoring, access, Office, MS Project, Microwave, Enterprise, network, new construction, packaging, PACS, patient care, PeopleSoft, Permitting, presentations, process re-engineering, processes, Project Management, Project Leadership, Proposal, Public Health, Public Safety, quality assurance, real-time, reporting, requirements definition, RMS, routers, SAP, scheduling, SQL, supervision, switches, Tax, Telecommunications, telephone, phones, training materials, upgrades, upgrade, utilities, VoIP, Warrants, web development, workflow

INFORMATION-TECHNOLOGY

SALES ASSOCIATE Summary SALES & BUSINESS DEVELOPMENT Business development professional with 14 + years being successful at acquiring, expanding and managing key health care accounts in the HVAC construction industry. Well versed in building strategic partnerships through persuasion, negotiation and personal presence. Demonstrated passion for building relationships, cultivating partnerships and growing business. Highlights Excellent sales techniques Excellent communicator New program and promotion implementation Consultative sales techniques Cold calling Adept multi-tasker CRM system experience Contract review Strong proposal writer Legal implications knowledge Accomplishments 2005 Georgia Society for Health Care Engineers: Vendor of the Year 2007 Georgia Society for Hospital Engineers: Service Excellence Award 2008 Georgia Society for Hospital Engineers: PJ Wise Award Recipient/Vendor of the Year 2009 Georgia Society for Health Care Engineers: President's Award for Outstanding Service and Dedication 2010 Georgia Society for Hospital Engineers: Certificate of Appreciation for Devotion and Commitment 2014 Georgia Society for Hospital Engineers: 50th Year Board Member Recognition. Experience Sales Associate Aug 2012 to Nov 2015 Company Name - City , State Health care mechanical contracting firm Specializing in HVAC consultation, design, installation, process heating, cooling and piping. Contacted new and existing customers to discuss how specific products and services could meet their needs. Answered customer questions regarding products, prices and availability. Concentrated on retrofit jobs sold directly to the owner. Generated new accounts by implementing effective networking and content marketing strategies. Identified, coordinated and participated in client relationship-building activities and meetings. Developed a new customer base consisting of four accounts. Cultivated relationships with key players in the health care industry to create ongoing and mutually beneficial referral systems. Senior Sales Executive Jun 2011 to Jul 2012 Company Name - City , State Building Technologies Division, Siemens Industry, Inc. Solutions division (new construction) for health care. Quoting Building Automation Systems to mechanical contractors. Took off plans and specifications for new construction in the health care market. Tracked RFPs and bids to quote new business opportunities. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Marketed and developed key accounts by favorably representing the company at membership and community functions. Managed budget forecasting, goal setting and performance reporting for all accounts in CRM Delivered performance updates, quarterly business reviews and planning meetings. Account Executive Jun 2009 to Jun 2011 Company Name - City , State Building Automation Systems; contracting services, factory owned branch operations. Division of Carrier; a United Technologies Company. Health care vertical market responsibility. Developed growth plans by identifying key clients, key targets and priority service lines. Performed needs assessments, estimates and presentations. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Generated new sales opportunities through direct and telephone selling and emails. Marketed and sold an enterprise-wide controls solution. Optimized current revenue streams by networking for additional business prospects with established clients. Generated new accounts by implementing effective networking and content marketing strategies. Targeted new long-term business partner prospects and closed two deals in the hospital industry. Health Care Facility Specialist Jan 2001 to May 2009 Company Name - City , State Devised a technique for introducing the sales concept and the Carrier product line to customers by serving as the product specialist and educator. Developed a complete marketing program for health care where none previously existed. Analyzed, fore casted and assigned budgets for conditions in the health care market. Co-managed the entire sales cycle on health care projects from start to finish by delivering a customized new solution for selling a hospital job. Managed a current list of health care facilities, owners, administrators, directors, existing equipment and design engineer of record. Developed and nurtured those relationships. Maintained competitor's products and services in our region. Promoted market infiltration of parts, equipment and customer service. Communication abilities allowed for better interaction with design engineers and getting Carrier specified. Achieved 100% growth in health care vertical market responsibility. Creative sales strategy and interpersonal skills resulted in a half a million dollar sale within the first year for the company. Increased centrifugal chiller sales by 100% by implementing strategies to develop and expand the applied chiller market. Education Master of Science , Counseling Psychology Georgia School of Professional Psychology - City , State Counseling Psychology Intern, My Sister's House, Atlanta Union Mission Volunteer, Atlanta Regional Psychiatric Hospital Bachelor of Science , Psychology Radford University - City , State , USA Psychiatric Intern/ Volunteer, St. Albans Psychiatric Hospital Coursework in Marketing Skills LEED Green Associate Account Management Business Development Computer Proficient on both PC and Mac CRM Systems Customer Satisfaction Marketing Territory Sales Experience

SALES

SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR Professional Summary I am an agile and hungry project manager with nearly five years of experience leading cross-functional teams in the political campaign world. In that time, I have managed concurrent projects at various stages of development, designed and oversaw the maintenance of project plans, and leveraged qualitative and quantitative data insights to inform decision making. My experience embedding on a new campaign every few months has made me an expert at drinking from the fire hose. At my heart, I am a people person and problem solver who loves to operate in ambiguous roles and will run through walls to deliver. Skills Excel and Google Sheets Familiarity with multiple CRM Databases Budgets Budget Business Development Business strategy CRM Databases Direct mail Fundraising Legal Litigation Marketing Marketing and Communications Excel Money Organizational Problem Solver Project Management Sales Spanish Spanish Language Strategy Website Workflow Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational structure to optimize workflow, leading team to raise $2.25MM in two months, the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including launching a mobile-compatible website, and an activist-targeted digital marketing campaign that increased engagement across all digital channels by 43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest, leading each campaign to increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to flawlessly execute over 100 appearances from former presidents and high- profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to implement a fundraising strategy that raised $1.4MM, more than any other campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Legislative Intern City Education Bachelor of Arts : US History Emory University - City , State summa cum laude Certificate in Gender and Sexuality Diversity and Inclusion in the Workplace Four-week course offered by University of Pittsburgh Certificate in Spanish Language and Universidad De Salamanca - City Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational structure to optimize workflow, leading team to raise $2.25MM in two months, the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including launching a mobile-compatible website, and an activist-targeted digital marketing campaign that increased engagement across all digital channels by 43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest, leading each campaign to increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to flawlessly execute over 100 appearances from former presidents and high- profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to implement a fundraising strategy that raised $1.4MM, more than any other campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Legislative Intern , City Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Languages Conversational in Spanish Skills Excel and Google Sheets FFamiliarity with multiple CRM Databases, Budgets, budget, Business Development, business strategy, CRM, databases, direct mail, fundraising, legal, litigation, marketing, Marketing and Communications, Excel, money, Organizational, Problem Solver, Project Management, sales, Spanish, Spanish Language, Strategy, website, workflow

ADVOCATE

ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms. Experience Company Name Administrator of Information Technology City January 17th 2007- Present). Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software. Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference. Protects organization's value by keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected and developed procedures to support 3rd party. Provided support for software, printing, and network access issues to entire Senate community. Provided senior level support to internal Help Desk operations. Worked on integrating with 3rd party software. Responsible for installation, configuration and support of Capitol Correspond sql database. Trouble shooting with HP printer issues. Worked on connecting and configuring PC's, and NT servers to the network. Assure that H/W and software are working smoothly within the environment. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support of capitol Correspond database management software running on MS SQL database. Responsible for installation, configuration and support of Capitol Correspond SQL database. Provided client training for the use of Capitol Correspond Database. Trouble shooting with MS SQL, and troubleshooting printer issues. Provided client training for the use of Capitol Correspond Database. Worked on connecting and configuring PCs, and NT servers to the network. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master of Arts : National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master : Science Computer Information Systems Management City , State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor of Science : Computer Information Systems City , State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America. Publications Congressional Scholar Certificate: Security Policy. CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow

INFORMATION-TECHNOLOGY

SENIOR SALES MANAGEMENT CONSULTANT Professional Summary Executive-level Business Manager and entrepreneur with experience running start-ups, emerging companies and alternative investments. Strong technology and product development expertise with a focus on building strategic relationships. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Skills Work History Management Consultant/Sales Executive , 06/2017 to Current Company Name – City , State Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities Established relationships with key decision-makers within customer's organization to promote growth and retention Capitalized on industry and marketplace trends to strategize solutions and enhance business operations Over $7 million dollars in insurance lines sold in 36 months Over $140,000 in Net Commissions Year 1. $180,000 NC Year 2. $200,000 expected in Year 3 Ranked eighth out of 170 agents nationwide • Conduct site visits to assess needs, demonstrate p Facilitated 37% increase in top line sales over 24 months Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management Senior Small Business Analyst/Consultant Manager , 06/2015 to 05/2017 Company Name – City , State Conducted thorough reviews of small business operations of various vendors to devise and deploy improvement strategies, facilitating consistent returns Created over $10 Million in new business accounts, selling AMEX brand to small businesses Sold business management and financial tools to C-suite executives Developed new lines of communication and business opportunities for business owner and AMEX • Helped commercial banking by qualifying clients for commercial loans and Lines of Credit Utilized financial statement analysis skills to highlight areas where a business needed help and how to find the resources to getting that help Created new avenues of success for small businesses to utilize a suite of American Express business products Counseled and identified key areas of success for small companies to focus Developed key relationships with CPAs, attorneys, mortgage and other centers of influence with the result of generating new leads and new business as well as important referrals Executive Director of Operations , 01/2011 to 03/2015 Company Name – City , State Set and administered annual operating budget Scouted franchise locations, negotiated leases, oversaw facility build out and equipment orders and installations Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits Trained, coached and mentored staff to ensure smooth adoption all programs Managed 112 team members across 14 departments, resulting in approximate 22% increase in annual revenue YOY for 11 years Devised, deployed and monitored processes to boost long-term business success and increase profit levels 32% Increased profits by assessing effectiveness of advertising and employee training projects Trained, coached and mentored staff to ensure smooth adoption of new sales and customer service initiatives Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader Supported regulatory compliance by overseeing all audits to verify protocol adherence Startup Founder , 11/2004 to 02/2011 Company Name – City , State Founded Brooklyn based fitness start-up company focused on high level, elite clientele Built referral pipeline by remaining active with community, establishing referral networks and resources Shared mission of organization with public through successful community outreach and marketing strategies Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives Assessed financial reports and statements regularly to update processes and operations for greater profitability Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations Financial Services Representative/Analyst , 07/1999 to 02/2004 Company Name – City , State Managed portfolio of affluent clients with high net worth Retail client banking, investment advisement, estate planning and basic tax advisory work Heavy phone sales, client building, and continuously excelling at sales goals and revenue generation Stock Trading, Pink Sheets, Small Cap and Mid cap stock selection and advisement for retail clients Served brokerage clients with fixed annuities, SPDRS and other financial products Managed currency exchanges and retail investment opportunities in European and foreign markets Entered member transaction data into online banking software Worked with potential investors to support IPOs and ensure success Worked with clients and finance companies to find optimal solutions for financing Acted as liaison between customers and funders to increase overall funding by 92 % and remove financial roadblocks Education B.S : Business Administration , 2019 Northern Arizona University - City Certifications Life, Accident and Health License Certified Personal Trainer (CPT) Excel Spread Sheets Sales Force SaaS, SPSS, Enterprise Software Google Analytics Heal Code Mind Body MS Suite (Power Point, Word, Derivatives) Various Marketing Platforms (Constant Contact, Mail Chimp, Etc)

FITNESS

ENGINEERING TECHNICIAN Professional Summary Engineering Technician specializing in quality control sector. Analytical thinker skilled collecting data and executing product testing procedures with precision and ease. Results-driven and focused Engineering Technician successful at prioritizing safety, promoting cost-effective solutions and exceeding customer expectations. Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over [2] years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance. Safety-minded Maintenance Worker tasked with troubleshooting, general plumbing and minor electrical work. Enthusiastic professional promoting excellent attendance record and willing to assist team members in completing assigned tasks. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening andholiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skills Installation Strong leader/team leader Customer service Cash handling Self starter Excellent communication skills Power and hand tools Willing to learn Repair Work Planning Groundskeeping and Landscaping Handheld Computers Pressure Washing Safety Monitoring and Compliance Mechanical Repair Critical Thinking Facilities Painting and Repair Heavy Object Lifting Troubleshooting and Diagnostics Work History Engineering Technician 01/2018 to 12/2020 Company Name , City , State Read and interpreted blueprints, technical drawings, schematics and computer-generated reports. Followed verbal instructions and hand sketches to adapt and modify tooling. Applied engineering principles to develop and operate electrical, mechanical and data processing systems. Performed work according to project schedules and high quality standards. Collaborated with engineers in new product introduction phases to develop and verify design changes. Tracked hours and expenses for each project, detailing each action and charge. Improved product quality by customizing tools and eliminating variability. Warehouse Worker 01/2016 to 11/2019 Company Name , City , State Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations. Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution. Loaded, unloaded and moved material to and from storage and production areas. Consistently lifted materials weighing as much as [Number] pounds. Simplified shipping and receiving processes for improved workflow. Operated company vehicles and heavy equipment with focus on safety and risk management. Checked packages and merchandise for damage and notified vendors. Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system. Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval. Wrapped pallets in shrink wrap prior to loading. Updated daily logs with regular shift activities and incident details. Recorded information, shortages and discrepancies to keep records current and accurate. Measured dimensions of finished pieces for conformance to specifications. Cleaned and maintained warehouse in compliance with OSHA safety standards. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Identified inadequate materials and faulty equipment and brought to supervisors' attention. Managed product staging to efficiently transfer items between receiving, storage and shipping locations. Performed general housekeeping and cleaning tasks, including sweeping, pulling weeds and power washing. Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. Completed over [Number] customer orders each day in warehouse setting. Operated RF scanners to track merchandise and verify contents of containers. Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Customer Service Associate 06/2014 to 07/2016 Company Name , City , State Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Developed community reputation through commitment to customer satisfaction and strong client relationships. Maintained accurate and current customer account data with manual forms processing and digital information updates. Collected customer feedback and made process changes to exceed customer satisfaction goals. Resolved concerns with products or services to help with retention and drive sales. Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Informed customers about special promotions and provided detailed information for various products. Recommended products to customers, thoroughly explaining details. Responded to customer requests for products, services and company information. Answered customer telephone calls promptly to avoid on-hold wait times. Cultivated customer loyalty, promoted repeat customers and improved sales. Education Schenck Civilian Conservation Center , City , State GED , 08/2017

ENGINEERING

CONSULTANT Career Overview Macintosh Expert with 20 years in technical and customer support roles. Experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Wireless system design for Point-To-Point networks. Qualifications Apple Certified Technical Coordinator Apple Certified Support Professional Apple Certified Associate Mac Integration Apple Certified Help Desk Specialist Apple Certified Macintosh Technician Certified Alvarion System Specialist Technical help desk experience VOIP/Telecom Installation and Support Remote systems support Network asset management Accomplished with mobile devices Skills Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN. Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti. Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya. Work Experience Consultant January 2004 to October 2014 Company Name － City , State Worked with clients nationwide to analyze computing and network needs and install appropriate solutions within each organization's budget. Served as database administrator for Filemaker, and Filemaker Server running on various operating systems.Troubleshot and resolved internet connectivity and general software and hardware issues for Macintosh and Windows client and server machines. Installed wired and wireless networks including Point-To-Point wireless and communication towers. Installation and support of various home automation and control systems. Installed and configured network camera systems for on site and remote monitoring. Managed user account and permissions on file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP and web hosting on various servers. Installed and maintained accounting solutions. Monitored network traffic and systems to ensure uptime. Designed custom database solutions to meet clients needs. Troubleshot routing and switching issues with various wired an wireless networks. Installed network backup systems for clients using disk based and tape libraries. Installed and configured XSAN network. IT Director August 2009 to August 2012 Company Name － City , State IT director for Organic farm. Network support for mixed network of Macintosh and Windows clients. Wireless Point-to-Point design and installation. Filemaker development and support. Web design with shopping cart installation. Daily maintenance of Macintosh workstations and Servers. Maintained daily backups to RAID system. Troubleshot user permission issues with workstations and storage area. Installed network cabling, managed switches and routers. Network traffic analysis to improve network performance and reliability. Installed VOIP system allowing inter-office communication while reducing total cost of service. Installed and maintained web based help desk ticketing system to track user support issues and resolutions. Macintosh Support Specialist May 2000 to May 2004 Company Name － City , State Maintained network of 100+ Macintosh and Windows clients. Software support for creative print, video, and 3D applications. Installed render farm for 3D rendering. Designed and installed Digital Asset Management solution for design teams allowing users network access to digital media. Daily system maintenance for Apple workstations and servers to support Audio/Video/3D clients. Managed and monitored storage usage for video capture. Managed backup and archive system using both disk based and tape libraries. Troubleshot windows desktop and server connection and storage issues. Active Directory integration. Traveled with proposal teams to various locations to provide Audio/Video and network support during presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, and Digital Asset Management storage solutions. Sales / Webmaster September 1999 to May 2000 Company Name － City , State Established and maintained contacts with corporate customers. Designed new company website. Installed new Point Of Sale system. Designed and installed web based shopping cart system. Installed network cables, switches and routers. Troubleshot network connection and wireless network issues. Installed and upgraded workstations and servers. Sales of computer and network systems and software. Business Center Manager January 1999 to December 1999 Company Name － City , State Created marketing plans. Management of store employees including scheduling, payroll, sales and training. Responsible for the business aspects of sales, including servers, workstations, network software and hardware, network training, network installation. Worked with upper management to create incentive programs for employees. Improved call response time for business center. General Manager May 1997 to December 1998 Company Name － City , State Designed and installed new Point Of Sale solution. Designed new company website. General accounting and bookkeeping for retail store. Personnel management. Digitized product inventory for use in web promotions and publications. Installed network cabling, switches and routers. Sales / Purchasing January 1996 to April 1997 Company Name － City , State Identified prospective customers using lead generating methods. Responsible for creating and implementing advertisements and promotions. Developed price catalog and marketing materials for distribution and in house reference. Worked closely with CEO in developing sales strategies. Managed purchasing and receiving of store inventory. Installed network cable, switches and routers. Education and Training Bachelor of Science : Psychology , 1993 Nyack College － City , State Candidate for Degree

CONSULTANT

ENGINEERING TECHNICIAN/ FIELD SERVICE Professional Summary Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. With my background in both Field Service and as an Engineering Technician. I was able to effectively reduce test and production time through gaining a true understanding for the process without sacrificing quality. Long term goals , become an intuitive I/E Technician in the pulp and paper industry, teach others with the potential to take on a leadership role within my first 5 years Skills Operational analysis Exceptional time management Geometric dimensioning Strong leader Manufacturing process controls Detail-oriented Analog and digital circuitry Detail drawings Comfortable working at heights and odd locations Technical plan execution aptitude Detail-oriented understanding that any downtime must be minimized if not avoidable Understand overtime and on-call basis may be required Rigging Soldering, Drilling- Tapping Measurement and layout Test and measurement equipment Equipment calibration Tenacity , willingness to go to whatever length it takes to solve a problem or improve a process Work History Engineering Technician/ Field Service May 1994 - May 2000 Company Name City , State Developed and built, complex RF systems for broadcasters worldwide. Tested at the component level and built the systems Worked closely with the staff engineers and engineering department as well as customers to be certain the end users needs were met. I was also responsible for equipment maintenance and calibrations being kept up to date. I was also responsible for the low voltage control wiring for protection circuitry and system operations both as components and at a system level. Field service engineering, install and provide proof of performance to the end user and transmitter manufacturer, Some of my field work was on an emergent basis due to equipment failure or improper operation. Sales to the broadcaster. Also provided feedback to our engineering department for proper record keeping. Limited machine shop work in model making for R&D projects. Interfaced with other suppliers and the respective engineering departments to ensure proper operation. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers Collaborated with engineers at the new product introduction phase to develop and verify design changes. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Compiled, processed and analyzed test data and results to improve product quality. Engineering technician Jun 1988 - Jun 1994 Company Name City , State Research and Development of components for the broadcasters, Developed new product line for MCI. Field service engineering, Wiring of microprocessor controlled RF systems and system assembly and tests, modeling and design of some components working with the engineers and drafting department. Responsible for installation and proof of performance test, as well as repair of products at the customer's site. Feed back provided to the engineering departments well as training for the end user, Made sure the manuals were up to date and accurate, some sales of new products and often times working with the engineers within other companies to resolve engineering issues as they arose in the field. Responsible for maintaining the calibration of test equipment. Major accomplishments Improved product quality by customizing tools and eliminating variability. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Technician Jun 1985 - May 1988 Company Name City , State Production test of Antenna for the FM broadcasters as well as pattern test. SPS 49 Radar component test, to including pattern test of the reflector and waveguide components. Accomplishments Reduced test time and increased production of the SPS-49 reflector from 2 days to less than one without sacrificing quality. Interfaced with the Ratheon Representative to demonstrate test results as well as test methodology. Skills used a thorough understanding of RF Propagation and cause and effect of structures on radiation patterns. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Operations Specialist Jun 1980 - Mar 1982 Company Name State USS Belknap CG-26 Air Intercept Control, Anti submarine warfare operator. Skills Used. preventive maintenance, operate radar and communications equipment, Naval Tactical Data Systems operator. Education Associate of Applied Science : Current Central Maine Community College Continuing coursework in Math, History and finishing the ELT program. Member of National Vocational Technical Honor Society Phi-Theta-Kappa Certifications State of Maine Electricians Helpers license #HPE20038535 Skills assembly, broadcast, calibration, concept, drafting, engineer, Radar, modeling, Naval, Network, Oscilloscopes, quality, record keeping, Research, sales, FM, SPS, Test Equipment, UHF, Wiring Additional Information Additional Information Skilled at electronics and repair, also skilled at working with customers, I am a very people oriented person. I try to be certain the customer's needs are met to the highest standards. Professional attitude and open mind to learning new concepts and ideas as well as new products. Control wiring and protection circuitry, Customer service skills. Served as an interface between engineering and production departments. Other basic skills: wiring, drilling and tapping, soldering, layout and installation of new equipment, wiring of motor controls. I am able to think on my feet, under pressure and deadlines, while keeping multiple projects going. The ability to follow thru and work under pressure has given me the ability to meet emergent needs. Handling critical situations has always been my specialty. The ability to learn and absorb new information has been continually proven through past work experience and current education. Proven leader. Keeping up with current standards and methods thru on going school and keeping up with industry thru current publications. Just finished Geometry and Trigonometry as well as collage English. I am currently enrolled and nearly finished with Process measurement, Industrial controls along with Industrial robotics and Electronic devices (amplifier circuitry). I am willing to relocate as needed. The Veteran's Administration is backing both my education and return to the workforce. I can and will be a great asset to any company you may place me with. Long term goals, teach and manage others and to find my place within industry.

ENGINEERING

CREATIVE DIRECTOR Professional Summary Hard working, punctual, dependable, detail oriented, well organized, excellent oral and written communication skills, strong organizational skills *Ability to positively and proactively handle customer concerns and prioritize multiple task in a fast- paced environment .*Ability to work on multiple projects effectively and efficiently, both independently and collaboratively within a team.To obtain a position in a well established company where I can use my experience and skills to provide the best services to the customers and my employer. Core Qualifications MS Office Suite (Word/Power Point/Excel/Outlook) Experience 03/2013 to Current Creative Director Company Name － City , State PRIMARY RESPONSIBILITIES:Manage creative teams.Approve or reject advertising campaign ideas.Ensure team meets deadlines and stays within budget.Attends photo shoots and supervises production team.Write copy for clients' ads, brochures, TV spots, radio, and other forms of advertising.Research the technical properties of products.Determine what makes products appealing to consumers.Develop unique, new concepts.Oversee production.Conceive, develop and produce effective advertising campaigns.Work with account executives to determine client needs and budget.Ensure campaign stays within budget.Create and present storyboards of ideas.Work with art directors to create ideas.Write clear and persuasive copy for websites, brochures, ads, and other means of advertising.Update digital media with timely content.Perform search engine optimization techniques.Oversee campaigns from production to completion.Revise, edit, and proofread content as needed or directed by client.Respond to feedback in a timely manner.Work within tight deadlines.Monitor and change advertising campaigns to change effectiveness.Check copy for spelling and grammar errors.Work with media planners/buyers and the production department to fully develop the advertising campaign.Research competitors and keep abreast of market trends. 03/2011 to 06/2013 Personal Stylist Company Name － City , State Maintain a fashionable professional image and be a customer service role model ·Consistently seek new fashion and product knowledge to act as an expert for the customer · Search for innovative ways to increase business through use of Personal Book, store traffic, customer referrals, website requests and personal networking ·Provide expertise and honest confident feedback regarding merchandise style and fit ·Wardrobe every customer ·      Use directive selling skills through cross, team and on-line selling to promote key items, latest trends, new arrivals and replenishment basics ·Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events ·       Demonstrate leadership in your home based department while selling throughout the entire store · Set and achieve personal daily, monthly, yearly and special event goals ·Develop an extensive personal clientele 01/2010 to 03/2011 Sales Professional Company Name － City , State Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner Provide honest and confident feedback to customers regarding merchandise style and fit Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events Consistently seek new fashion and product knowledge to act as an expert for the customer Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships Work as a team player to ensure each customer receives the best service possible Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning. 11/2009 to 12/2009 Sales Professional Company Name － City , State Achieve or exceed individual sales plan by utilizing strategic selling skills to assist customers with purchases. Build new and existing customers by employing client development outreach and follow-up, as well as provide outstanding service with all customer interactions. 10/2008 to 05/2009 Operations Supervisor Company Name － City , State Under limited supervision, provides the same duties as the teller. Handle compliance of audit operations and regulatory issues. Workflow scheduling, transaction approval, teller training and/or teller supervision. Responds to inquires/problems and may handle more complex services/transactions. 11/2007 to 09/2008 Teller Company Name － City , State Process customer transactions with no mistakes through patience. Attention to detail and the ability to follow procedures. Responsible for maintaining and balancing a cash drawer. Introduce customers to new products and services and generate leads for other members of the sales team to close. Every teller has her/his own scorecard with goals. Greet customers make them feel welcome and also engage customers to learn about their financial needs. 06/2005 to 06/2007 Customer Service Representative /Inside Sales Company Name － City , State Indirect contact with customers and sales force. Receives initial request for sample order, price information and stock availability. Enter products information into product database, make travel arrangements, monitor inventor, request stock literature, maintain product database, create & update C of A's MSDS , Specs, scan & link product literature, email documentation to customers, download information from supplier websites, request & link composition breakdown BSE statements, create NAFTA certificates of origin, update ACT, produce & update PPT presentations, proofread orders, update & print labels & answer a multi-line switchboard. 06/2005 to 09/2005 MSA Coordinator Company Name － City , State Primarily responsible for timely and accurate processing of Medicare. Set Aside referrals for initial data entry. Follow-up and follow-through with Claims Examiners, Applicant Attorney's, Defense Attorneys and structured settlement brokers to obtain critical information necessary for processing the referral. 11/2004 to 01/2005 Receptionist Cashier /CSR Company Name － City , State Duties included giving proper and timely information to customers. Answering customer inquiry on products, data entry, QuickBooks filing, copying, faxing, cash handling and customer service. 01/2004 to 06/2006 Telephone Interviewer Company Name － City , State Making out going calls to selected people to conduct telephone surveys and interviews for focus groups. 10/2002 to 11/2007 Bookkeeper Company Name － City , State Maintain Bookkeeping for company. Education 2016 Bachelor of Science : Marketing California University Northridge － City , State Professional Affiliations American Marketing Association (AMA) David Nazarian School of Business  Skills Attention to detail, scheduling and coordinating, hands-on,Bookkeeping, customer service, data entry, database, documentation, email, Fashion, faxing, filing, financial, focus, merchandising, Excel, Microsoft Office Applications, MS Office Suite, Outlook, Power Point, Word, presentations, QuickBooks, selling, sales, sales plan, scheduling, strategic, structured, supervision, surveys, switchboard, team player, telephone, make travel arrangements, websites, Workflow, composition, operations, marketing, business development, and consulting. 

APPAREL

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT/EXECUTIVE ASSISTANT Career Focus Ambitious professional driven to launch a career in the communications and customer service fields. Brings valuable experience from internships in public relations and one year of fast paced experience in Human Resources.Hard-working, entry-level job seeker looking to apply my education and experience. Very familiar with the EBSCO Host research database. Core Qualifications Mac and PC; Microsoft Office (Excel, PowerPoint, Word); WordPress; Hootsuite; Google Docs; Twitter; Facebook Management; Google alerts; Trapit; Photoshop (Novice); HRIS databases Research Databases: Human Resources Information System Databases: Ceridian and Kronos, Cision, Ebsco Host Accomplishments Dean's List All Semesters Westfield State University Honors Program 01/2011-05/2014 Phi Kappa Phi Honors Society 03/2013-Present Dan Doyle Memorial Scholarship 06/2013-5/2014 Outstanding Classroom Citizenship Award 5/2014 Academic Excellence Award 5/2014 Work Experience Human Resources Administrative Assistant/Executive Assistant October 2014 to September 2015 Company Name － City , State Manage multiple schedules Assist entire department with any and all needs Strong organizational skills/ability to multi task Work in fast paced work environment Ability to troubleshoot High volume of interaction with accounting Coordinating travel arrangements Experience with confidential and sensitive information, employee relations Ensuring compliance with labor law posters Track Employee Anniversaries Strong Customer Service skills Member of Winn Event Planning Committee Working knowledge of Learning Management System and training Facilitate WinnStart process Street Team Member May 2014 to September 2015 Company Name － City , State Responsible for set up, execution, and breakdown of station appearances Represented the station in a positive manner Maintained station vehicle and prize inventory Interact with clients at sales appearances Upheld appropriate station image at all events (brand ambassador) Communicated with Promotion Coordinator before and after events. Manager May 2007 to September 2015 Company Name － City , State Promoted 4 times within 4 years of employment due to leadership abilities and work ethic. Mentored/trained new members of staff in both event planning and cleaning. Assisted with event coordination and troubleshoot problems while maintaining strong customer service focus. Communications Intern January 2014 to May 2014 Company Name － City , State Assisted in the planning and execution of reunions and Alumni Mentor Networking Night events Contacted venues/used resourcefulness to work within means to decorate events, plan activities Conducted research to improve alumni website and magazine Generated ideas/conducted research to improve alumni website/increase student attendance for events Created methods to reach out to alumni to encourage contributions and involvement in University. Public Relations Intern June 2013 to August 2013 Company Name － City , State Wrote press releases promoting upcoming events for clients Composed/published 2 blogs weekly about public relations tips and current events for website Worked to keep 3 clients' websites, Facebook, and Twitter accounts up to date Made pitch calls to magazines for clients' to promote upcoming events Managed a Virginia political news blog, website, and social media pages for the public Set up Google alerts/Trapit to track and monitor information Attended rallies for United Mine Workers of America Coordinated and performed social media tasks for clients events Experienced and used effective communication strategies. Education and Training Bachelor of Arts : Communication Public Corporate Communication Political Science , May 2014 Westfield State University － City , State GPA: GPA: 3.877/4.00 Communication Public Corporate Communication Political Science GPA: 3.877/4.00 The Washington Center: Internships and Academic Seminars; Washington DC 05/2012-08/2013 Media and Communications Program Course work: Mass Media and National Politics Contributed to a civic engagement project advocating for veterans and assisting in reintegration Partook in courses for career development and professionalism Interests Member: Westfield State Track and Field 09/2010-05/2014 Team Red White and Blue Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission trip July 2013 Campus Activities Board: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 10/2013-04/2014 Hall Council 01/2014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department April 2014 Additional Information Westfield State Track and Field Member 092010-05/2014 Team Red White and Blue: Veteran Services Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission Trip July 2013 Campus Activities Board 09/2013-05/2014 Street Team: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 01/1014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department Skills Excel, Microsoft Office, customer service, database skills, event coordination, fast paced, focused, HRIS, human resources, social media management, leadership skills, networking, strong organizational skills, press releases, promotion, public relations, research, manage schedules and travel arrangements, troubleshoot, website, websites, editing

PUBLIC-RELATIONS

NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances. Skills billings, first aid, take messages Languages Fluent in both English and Spanish Experience Night Service Representative 08/2017 to 09/2017 Company Name City , State Responsible for member check in/customer service. Handled member service issues such as lost and found items, new membership cards, change of. address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information. to direct/transfer calls or take messages. Kept front desk area and lobby clean, clutter free, and organized. Did inventory on front desk supplies. including first aid kits, and reported to Operations Manager when supplies are low. Account Manager 03/2016 to 10/2016 Company Name City , State Obtained client information by answering telephone calls, interviewing clients, verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information and confirming pricing. Informed clients by explaining procedures, answering questions, and providing information. Maintained communication equipment by reporting problems. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Updated job knowledge by studying new product descriptions and participating in educational opportunities. Sales Counselor 01/2014 to 08/2017 Company Name City , State Generated leads by outside and in-club marketing. Called prospective leads to schedule guest workouts and appointments for tours. Performed tours to prospects and built value which resulted in memberships. Assisted in maintenance of facility and equipment. Cleansed and upheld appliances. Friendly and timely interaction with guests and team members, suggestive selling, and answering questions. Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages. Education and Training Graduate 2014 Western High School City , State Tallahassee Community College City , State

FITNESS

HEAD CHEF Summary Chef Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Beautiful presentation of food Institutional and batch cooking Strong attention to safe food handling procedures Extensive catering background. Highlights Strong butchery skills Contemporary sauce work High volume production capability Focus on portion and cost control Well-tuned palette Inventory management familiarity ServSafe certified Experience 04/2016 to Current Head Chef Company Name － City , State Identify opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Regularly develop new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Consistently produce exceptional menu items that regularly garnered diners' praise. Ensure smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Follow proper food handling methods and maintained correct temperature of all food products. 05/2006 to 01/2016 Executive Chef/Director Company Name － City , State Working chef in charge of food costing and liquor. In charge of all food and beverage ordering and inventory controls. planning for 110 person restaurant plus on-site pavilion hosting banquets and weddings for up to 275 guests - plated, or 325 guests - buffet. Also provide service for gazebo snack bar and directly in charge of training all kitchen staff and front of the house staff on site. Frequently coordinate multiple parties in various locations of the premises at overlapping times. Working closely with ownership on lowering cost and increasing profit. Training for front of the house waitstaff and bar on up selling. Responsible for 35 weddings and 60 other on site food related events a year. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. 03/2004 to 10/2005 Sous Chef Company Name － City , State Working chef in charge of labor and food cost projections, menu design, training, promotional ideas, recipe design, ordering, quality control and portion control for 120 person restaurant. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. 02/2003 to 12/2003 Kitchen Manager Company Name － City , State In charge of labor and sales projections, food costing, administration, inventory and ordering. Active line cook and prep cook when necessary. Helped manage quality control and actively participates in corporate wide meetings to enhance the productivity of the restaurant. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. 02/2002 to 02/2003 Executive Chef Company Name － City , State In charge of labor and sales projections, food costing, administration, scheduling, inventory and ordering. Took on line responsibilities (working chef) when necessary and managed quality control. Included planningand execution of special events and banquets up to 500 people in-house. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Education March, 2002 Associate of Arts : Culinary Florida Culinary Institute － City , State Culinary Arts with honors. Culinary Arts Certificate Skills Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality control, quality control, recruitment, safety, selling, sales, scheduling

CHEF

ACCOUNT REPRESENTATIVE Professional Summary I am a social media and public relations professional, experienced in creating direct-to-consumer and internal communications for global brands. I am also the founder of @Wandering_for_Eats, a foodie Instagram brand with over 3.5k followers and multiple partnerships with local businesses in Hudson County, New Jersey. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite Ads C Content Content Development Copywriting Client Delivery Email Finance Financial Leadership Letters Marketing strategy Marketing Materials Meetings Microsoft Office Suite Network Photo Editing Profit Proposals Quick Recruitment Research Sales Stories Strategy Television Articles Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Education Master's Degree : Communication and Media Studies , 05/2018 Rutgers University - City , State GPA: 3.83 Bachelor's Degree : Communication and Women's & Gender Studies , 05/2016 Institute for Women's Leadership - City , State Leadership Scholars Certificate : 05/2016 Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite, Ads, C, content, Content Development, Copywriting, client, delivery, email, Finance, Financial, Leadership, letters, marketing strategy, Marketing, materials, meetings, Microsoft Office Suite, network, Photo Editing, profit, proposals, quick, recruitment, Research, sales, Stories, Strategy, television, articles

PUBLIC-RELATIONS

MULTI-SKILLED ENGINEERING MANAGER Qualifications Microsoft Project Microsoft Office Microsoft Visio IBM Rationale DOORS Communication/Presentations Risk Analysis Process Improvement CMPro Experience Multi-Skilled Engineering Manager 03/2015 to Current Company Name City , State Graduate of Boeing's GS&S Emerging Leadership Development Program. Selected to participate in Boeing's Systems Engineering Leadership Program. Tested and implemented first time quality metrics across Boeing's GS&S division. Recognized as a Technical Lead Engineer within the Hardware Engineering Integrated Product Team (IPT). Led a hardware team through the successful development and delivery of multiple F-15 training systems to customers including the United States, Korea, Singapore and Saudi Arabia. Manage a team of sixteen electrical and mechanical engineers who are responsible for the design and development of high fidelity training devices for the US Navy, Royal Australian Air Force and NASA. These devices include the P-8A, F-22 and the CST-100 Starliner. Lead multiple initiatives with a goal of continuous improvement. These initiatives have included a thirty-five percent reduction in the electrical engineering cost estimating relationship, simplifying the retrofit process, modifying the peer review process, implementing Design To Value and focusing on first time quality. Work with engineers on my team to aid them in their career development by providing them opportunities with increased responsibility. Responsible for staffing projects in work and new projects as they are awarded. Develop project schedules and monitor performance using Earned Value Management (EVM). Manage communication between multiple teams including systems engineering, procurement, manufacturing and software engineering. Lead Systems Engineer 08/2008 to 03/2015 Led a multi-functional team in the development of hardware systems to support military, space capsule and commercial flight simulators. Performed project management tasks such as working with the customer to define the scope of the project, developing project schedules, generating staffing profiles, and monitoring the project with EVM. Supported technical proposals by defining hardware solutions, developing project schedules, assisting in the creation of a Work Breakdown Structure, producing the Bill of Materials and providing hardware labor estimates. Served as the technical point of contact for multi-function teams including electrical engineering, mechanical engineering, software engineering, procurement and manufacturing. Presented technical solutions and project status to senior management and customers. Lead Electrical Engineer 05/2005 to 08/2008 Company Name City , State Led electrical engineering for the design, development, manufacturing and delivery of ten military flight simulators for the US Air Force and two flight simulators for Singapore. Team was able to complete electrical engineering tasks ahead of schedule and under budget. Initiated the lean practice of performing hardware checkout in the final phase of manufacturing instead of waiting for manufacturing turnover. This practice resulted in a schedule savings of three weeks per flight simulator. Validated electrical engineering drawings met the requirements and were compliant with our drawing standards. Supervised the installation of numerous flight simulators throughout the United States, United Kingdom and South Korea. Electrical Engineer 11/2001 to 05/2005 Designed electrical systems to be integrated in military flight simulators. These systems included AC/DC power distribution, video distribution, control loaders and communication systems. Designed wire harnesses for military flight simulators. This effort consisted of specifying the components, wire and connector sizing, and interfaces. Developed design specifications, schematics and assembly drawings for the manufacturing of military flight simulators. Played an integral part in the production of the first high fidelity F-15 flight simulator based on an architecture consisting of personal computers. Initiated the trade study to utilize commercially available uninterruptible power supplies instead of custom designed power distribution systems to provide power to simulators. Resulted in a cost savings of $150,000 per training facility. Education Master of Business Administration (MBA) Indiana University Bachelor of Science : Electrical Engineering Electrical Engineering BSEE University of Evansville Project Management Graduate Certificate Villanova University Interests Secret Security Clearance Youth Sport Coordinator and Coach Skills Air Force, budget, Hardware, Conflict Management, continuous improvement, DC, delivery, DOORS, electrical engineering, electrical systems, Engineer, Estimating, senior management, functional, drawing, Hardware Design, IBM, Leadership, Team Leadership, Leadership Development, Materials, mechanical, mechanical engineering, Microsoft Office, Microsoft Project, Microsoft Visio, Navy, peer review, power distribution, power supplies, Presentations, Process Improvement, procurement, producing, Project Management, Project Planning, proposals, quality, Risk Analysis, schematics, Siemens, software engineering, staffing, Systems Engineering, video Additional Information ADDITIONAL INFORMATION Secret Security Clearance Youth Sport Coordinator and Coach

ENGINEERING

FINANCE MANAGER Summary Ability to communicate effectively to customers, management and staff. Establish rapport with clients from diverse socio-economic and ethnic backgrounds. Ability to deal with crisis in a calm, professional manner. Highlights Team leadership Accomplished in relationship selling Friendly and cheerful Approachable Proven sales track record Goal-oriented Exceptional time management Adept at closing sales Sales management Experience Finance Manager 01/2013 － 03/2016 Company Name City , State Lasco Ford. As the lead finance manager my responsibilities were numerous. My primary responsibility is to represent the dealership and abide by all the legal and ethical guidelines set forth under Federal Law. I aslo present all available products to 100% of the purchasing customers 100% of the time.I explain all the benefits unique to each available product. I am responsible for gathering all the appropriate documentation required from each lending institution for each individual customer. I ensure all CITs are funded within set guidelines by the dealership. I have build lasting and ethical relationships with my Buyers and Organizational Representatives. I have been professionally trained in Menu Selling by Gerry Gould AAGI. I am also part of additional Finance Manager formats such as Finance Showroom. New Car Sales. Al Serra Buick/GMC. I assisted customers with their New vehicle purchase/Lease with excellent counseling and product knowledge. I maintained a Customer Survey Index CSI of 100% (4.0) in the Buick, Cadillac, Chevrolet and GMC divisions. Along with the 4.0 customer CSI I also was current with all the General Motors training available for the complete GM 2012-2013 product Line-Up. I had complete working knowledge of all General Motors programs needed to maximize customer Rebate offers, as well as the ability to construct deals that maximize profits for the dealership. I was 2nd in the entire dealership for F& I penetration at $1050 per/copy. Answered customers' questions regarding products, prices and availability.Emphasized product features based on analysis of customers' needs.Maintained friendly and professional customer interactions. Assistant Sales Manager/Sales 01/2007 － 01/2009 Company Name City , State LaFontaine Auto Group. I assisted customers with the purchase/lease of a new or pre-owned vehicle, by maintaining the knowledge of the current purchase/lease options offered by the manufacture. I maintained the best product knowledge of the entire product line. I also assisted the New/Used Car Manager with the daily activities of the both departments to include lot and inventory management, deal structure and closing . I held the most certifications of all the sales associates. I completed all courses available from Lead Management, Commercial Vehicle sales, Leaf Vehicle Sales Leader, and all product knowledge training. New/Used Sales Consultant. General RV. I assisted customers with the purchase of the perfect Recreational Vehicle for their family. Extreme product knowledge was required due to a multiple line inventory, and floor plan availability. I was consistently in the top 10 of the sales force with volume and gross production. Assistant Used Car Manager/Sales 01/2000 － 01/2005 Company Name City , State Bill Fox Chevrolet. I assisted customers with their vehicle purchase/lease. Through excellent counseling and product knowledge. I also assisted the Used Car Manager with the daily activities of the Used Car Department. I was consistently awarded "The legion of Leaders" award from General Motors for my ongoing excellent CSI marks and product training. Used Car Manager 01/1998 － 01/2000 Company Name City , State Used Car Manager. Expressway Ford. I managed the used car inventory to include; appraisal's, auction purchases and sales, wholesale, deal desking, ongoing sales training, and the daily responsibilities of a Used Car Manager. Under my management gross per unit was improved from less the $800 per copy to more than $2000 per copy. I trained my sales staff though greater knowledge of the sales process and the entire product line, also their income was substantially increased. The implementation of my management processes and procedures was recognized by the Ford Motor Company's Regional Sales Director by his acknowledgment of the dealerships stunning success. General Sales Manager 01/1996 － 01/1998 Company Name City , State I was responsible for the inventory of both locations with a total of approximately 200 units. I also maintained the daily functions of the store such as personnel scheduling, deal desking, finance submissions, advertising in print and media form, floor plan management, and much more. Under my management the owner's were able to open a second location due to the increase in our gross per/unit profit. I also implemented many policy and procedures to enhance the capabilities of the stores performance. Sales/Assistant Used Car Manager 01/1991 － 01/1996 Company Name City , State New/Used Car Sales Professional/ Assistant Used Car Manager. Albert Chevrolet. I assisted customers with their vehicle purchase/lease needs through excellent counseling and continued knowledge of current rebate availability as well as product knowledge to ensure the customers best selection of a vehicle. I also assisted the Used Car Manager with the daily activities of the Used Car Department. I was awarded "The Legion of Leaders" from General Motors for volume sales, high customer satisfaction, and completion of all General Motors product knowledge training and sales training material. Munitions Systems Specialist 01/1985 － 01/1988 Company Name City , State Munition Systems Specialist: I assembled, disassembled and maintained non-nuclear tactical weaponry. Education Medical Engineering / Business Management 2 yrs. Baker College Professional Meetings * AAGI Finance Management Course * Several motivational skill building seminars and Work-shops. : City , State Interests Legion of Leaders, Nissan Certified, United States Air Force * Honorable discharge from the United States Air Force * My activities always include my family. We like to camp, cannoe, hunt and plan great vacations Additional Information Honors & Activities * Legion of Leaders, Nissan Certified, United States Air Force * Honorablele discharge from theUnited States Air Force * My activities always include my family. We like to camp, cannoe, hunt and plan great vacations Skills advertising, benefits, Business Management 2, closing, Consultant, counseling, customer relations, customer satisfaction, documentation, Finance, floor plan, forth, GMC, inventory management, inventory, Law, legal, Director, Meetings, 2000, personnel, problem solving, processes, purchasing, Selling, Sales, sales training, scheduling, seminars, phone skills, unique, Work-shops

FINANCE

INFORMATION TECHNOLOGY SPECIALIST Summary Highly skilled and results-oriented IT specialist with extensive experience in Software Development, Software Configuration Management, Project Management, System Planning & Specification Development, CMMI5, Quality Assurance and Testing.  Highlights Process improvement Quality assurance and control Results-oriented Relationship building Productivity improvement Project development and lifecycle Detail-oriented Work flow planning Experience Information Technology Specialist August 2006 to Current Company Name Track and control over 150 change requests per month. Manage the repository for Software and Customer Requirements Documents, Agreements and Governance Specifications. Document and communicate defects and problems with stakeholders and developers. Develop and report critical metrics related to CRSMB change request activity. Ensure that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing software for independent testing and deployment into the production environment. Deploy application software to the Test and Production environments using code management tools. Manage logging change requests into the tracking system and assigning work activities to members of the branch. Evaluate the adequacy of current CM processes and procedures and make recommendations for CM process improvement. Coordinate and communicate with developers, subject matter personnel, stakeholders, database management support and project managers. Performed platform testing and performance testing during the migration to the Serena Business Management (SBM) system. Collaborated in the design of the Serena Business Manager (SBM) Workflow. Administrator for the Serena Business Manager (SBM) System. Proficiency in working with Serena Version Manager as a software repository, WinSCP and Reflections for the migration and staging of application software to the testing and production LINUX environment. Maintain the Branch's SharePoint Site, ensuring current documentation and resources are available to the Division. Document CM procedures and provide training to new CM staff members, and members of the Division. Execute test scripts as needed in the implementation and deployment of software related Test and Production project development. Assure that software releases are performed in compliance with established CMMI guidelines. Solve technology related issues by researching potential problems and offer a solution in the deployment of software and change request tracking. Ensure that each CM change request has passed regulated security checks. Maintain a well established, well defined, documented, and repeatable processes within standards of Capability Maturity Model Integration (CMMI) Computer Specialist August 1996 to August 2006 Company Name Detailed and refined requirements, wrote algorithms, developed programs and command procedures. Developed solutions to improve software performance. Enhanced testing procedures. Performed software testing, debugging, and validation using internally developed test scripts, test plans, and results criteria. Developed and delivered software products. Communicated with IT staff and subject matter on project requirements Conducted program demonstrations with team members prior to the release of software. Performed extensive database testing, automated testing and data validation in support of the MAF/TIGER database's migration to Oracle. Developed database test scenarios and supporting software in Pro C and Oracle to validate the migration to the Oracle platform. Worked extensively in PL/SQL, SQL, Shell scripting in LINUX, JavaScript, SAS, and Visual Basic. Attended meetings with Division managers  to review project status and proposed changes. Created status reports and posted to the GEO website for management review. Designed and maintained branch website.   Computer Specialist July 1994 to August 1996 Company Name   Designed and developed electronic questionnaires, "instruments", for Computer Assisted Survey Information Collection (CASIC) activities. Led meetings with subject matter staff to review project status and proposed changes. Met with the subject matter staff and the sponsor on the details and development of the programming specifications, design and testing of the CAI. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with program sponsor to draft project schedules and plans. Served as the single point of contact for project scheduling and changes. Program Manager of the Survey of Inmates of Local Jails. Mathematical Statistician February 1988 to July 1994 Company Name   Worked in the Research & Methodology Branch of the Industry Division. Worked with team on the statistical methodology for designing a ratio estimation procedure. Developed estimation and variance methodologies. Developed the sampling frame, and independent probability proportional-to-size sampling (PPS) maintenance of surveys. Designedcomputer algorithms for assigning the sampling weights, the nonresponse sample weight adjustment, and calculation of the estimates, variances, and relative standard sampling errors. Developed computer software needed for survey sample selection. Provided programming expertise, assisted subject matter analysts with software and instruments for aiding in data reviews for the many annual and monthly surveys. Education Applied Probabilty and Statistics University of Maryland Survey Theory USDA Graduate School Master of Science : Urban Regional Planning Indiana University of Pennsylvania Bachelor of Arts : Physical Geography Indiana University of Pennsylvania Professional Development Training Serena Business Manager Composer Serena Business Manager Administrator Configuration and Release Management Training Unix Programming Oracle 10G Programming Oracle JDeveloper Java Programming Object Oriented Programming Intro to UNIX Systems Advanced UNIX Learning PERL Advanced C Language Programming Advanced PL/SQL Programming Fundamentals of SAS SQL Processing with SAS SAS Programing Table Processing with SAS Output Delivery Systems Utilizing VAX/VMS Demand Terminal Language Package References Objects and Modules Skills Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic

INFORMATION-TECHNOLOGY

BUSINESS DEVELOPMENT ASSOCIATE Summary I appreciate your time! I am a high performing and advanced sales professional of 10 years that can benefit your company. I know I would be a great asset to your company and here are a few of my thoughts why: I have 10 years of experience in sales and customer service, both in the auto and the software industry. In both avenues, I thrive to take on the consultant role to do what is best to serve the client and advance the company that I work for in a solution based approach. I know that value of organization, tracking my progress, and making goals to grow by, and identifying with the customer's needs and challenges. In my current role at Thomson Reuters as an inside technical sales representative, I have sold almost $3 million in sales over the last 6 years, and I have helped hundreds of accounting firms improve their technical process through knowledge of complex systems and software that is applied to the accounting & tax industry. I believe in strong customer relationships and exceptional customer service. I have in depth experience working in the understanding of technology, SaaS products, technical presentations, and implementation of advanced business solutions. I have proven to be a high achiever in this fast-paced technical sales role. I have also served in other capacities in my role from product support, team leadership, and achieved to be a Presidents Club Member in the 2013 calendar year as one of the top 10% in sales for Thomson Reuters. Also, I have 10 years' experience as a pastor, teacher, and counselor, which has flowed into my sales role to do business with integrity, knowing how to relate to a plethora of people, and seeking to do what is best for client success. I also have 4 years of sales experience working for Toyota Motor Company and thrived in the knowledge of product and quality customer service under the Kaizen Philosophy of doing business. Personally, I am a father of seven children who believes in life balance. I am an athlete of 30 years, who has run half-marathons, excelled on a college cross country team, and has practiced the discipline of nutrition and exercises most of my adult life. Skills Career Summary - Sales Professional I am a professional that has extensive training and experience in technical sales, counseling, administration, customer service, and leadership development. My career objective is to work as part of a team of people, whose goals and ambition is to move a company forward to success in growth and profit. I fit best in a place where creativity and vision are welcomed and technology and personal growth thrive. I offer skills in the use of Microsoft products, leadership training, event planning, and customer service and support. I have what it takes to create vision, establish and track goals, and become a catalyst of influence through integrity and a positive attitude. Core Strengths Technical Sales Professional Customer Focused Service Proven Sales Success Influencer, Organizer, Team Builder Engaging Public Speaker Accomplishments Top in Core Sales in 2010 for Accounting CS. Top in Core Sales in 2010 for Accounting CS Payroll. 2011 Awards: Top in Core Sales in 2011 for Accounting CS 2012 Awards: Top in Core Sales in 2012 for Accounting CS Payroll. Top in Core Sales for Training Sales 2011 Bronze Sales Award in 2011 for over $300, 000 in Transition Sales of Accounting CS. 100% Quota Achievement 2012 $150K Revenue Increase 2012 Silver Revenue Achievers Club 2012 2013 Awards: 110% Quota Achievement. 150K Revenue Increase. Platinum Revenue Achievers Club Top Units Sold for Scheduled Training 2013 Presidents Club Award. Experience Business Development Associate 01/2009 to Current Company Name City , State Top sales professional in my second year at Dunning Toyota averaging twice my minimum quota for the year. Chosen one of three sales professionals to be observed by CEO of Thomson Reuters Sales, Jim Colantino, on my personal approach and strategy with Transition Sales. Sales leader in a new product launch for the first two years of Accounting CS selling over $695,000 of product, support, and training. Member of the Presidents Club in 2013 for top sales performance of global sales professionals at Thomson Reuters. Through a positive focus and passion for core team continuity, I was chosen by the managing staff of Thomson Reuters Tax and Accounting to be part of the Culture Champion Team to initiate positive team dynamics and cultural change for 110 sales professionals. Over eight years of professional sales experience with a credence of self-learning and continuous growth. Led 200 volunteers in the purchase and renovation of a 25,000 sq. ft. facility to accommodate a congregation of 800 people within a 6-month period. Supervised 5 paid support staff and 15 volunteers to sustain and support a viable non-profit organization which grew in attendance and expanded into a neighboring town. Commissioned a team of 40 volunteer leaders to administrate a three-day "Woodstock-like" music festival attracting 15,000-20,000 people annually and having a positive impact on the youth culture. Relational Style Motivation. Motivated a community of 2,000 volunteers to serve in multiple teams that supported an event that provided camping services, food service, security, registration, entertainment, and seminars for an event that attracted over 20,000 participants. Built a relationship with the Wilmore City council that became strategic in further advancing the growth and outreach of a non-profit music festival, and also provided a new relocation effort to further advance the organization. Achieved top sales position in automotive sales within six months due to the understanding of buyer's motives and selling process. Results Oriented Administration. Organized a leadership team that maximized an established a dynamic children's ministry program giving children their own place of learning and growth within a church congregation. Engineered a creative and quality music festival run by a volunteer staff and attended by over 300 participants from southeast Michigan. Provided quality customer support for tax software during peak tax season. Senior member of a specialized team for the new product launch of advanced accounting software helping accountants' transition successfully from a legacy product by working closely with development, support, and training to assist in the transition of the next generation software. Sales and Leasing Consultant 01/2005 to 01/2009 Company Name City , State 01/2000 to 01/2005 Company Name City , State Education and Training Master of Divinity Master of Arts : Counseling Asbury Theological Seminary City , State Counseling Bachelor of Arts : Psychology Asbury College City , State Psychology Skills Accounting, accounting software, approach, automotive, council, counseling, creativity, customer service, customer support, event planning, focus, leadership, Team Builder, leadership development, leadership training, managing, Microsoft products, next, Organizer, peak, profit, Public Speaker, quality, renovation, Reuters, sales experience, selling, Sales, seminars, strategy, strategic, Tax and Accounting, tax, Technical Sales, vision Additional Information Limited License Professional Counselor - License Number 6401006038

BUSINESS-DEVELOPMENT

MECHANICAL ENGINEERING INTERN Summary Mechanical Engineer Professional offering 25 years of progressive experience within a manufacturing setting. Experienced project manager that negotiates prices for project, created and implemented preventive/corrective maintenance strategies and completed projects before deadline and under budget. Maintenance Manager who prioritizes multiple tasks based upon risk and production needs and works well under pressure. Broad industry experience includes Military, LRV Trains, and industrial manufacturing Highlights Proficient in SolidWorks Facility and plant modifications Root cause analysis Time management skills Project management Cross-disciplinary collaboration Strategic prioritization Familiar with predictive maintenance techniques Highlights Auto-Cad, Solid Works, Failure analysis, Microsoft Office, Military industrial settings (Navy Ships) programming, Trained/mentored junior personal, and troubleshooting mechanical/electrical syst Experience Mechanical Engineering Intern 05/2013 to 08/2014 Company Name State Updated Piping and instrumentation drawings in Auto-Cad Performed failure analysis on process equipment and implemented new maintenance schedules accordingly. Project Manager for the following projects: Designed and implemented HVAC zone installation for main office and foyer. Installed new Intralox thermodrive conveyor Implemented projects to reduce water consumption Designed and Implemented new fire suppression system for oil recovery unit Designed and Implemented updating sizer production. Mechanical Engineering Intern 05/2013 to 08/2013 Company Name State Designed diesel fuel tanks for 400 and 750 kW generators on Auto-Cad using Ul-142 standards. Assisted in new design of the generator conversion from diesel fuel into natural gas. Project Manager for re-enforcing mobile generator trailers. Composed operating procedures for diesel generators. Electrical/Mechanical Technician 07/2008 to 01/2011 Company Name City , State Responsible for the maintenance and calibration of process control and laboratory equipment. Evaluated and installed engineering upgrades for research, design, and prototype upgrades. Implemented new Data Acquisition system including installing and programming 32 new Honeywell chart recorders. Fixed and calibrated oxygen sensor for updraft of Thermal Oxidizing stack that was said to be un-repairable Calibrated thermocouple and Watlow process controllers. Planned, scheduled and coordinated detailed phases of large-scale projects Coordinated contractors, architects and other project team members to deliver high quality projects within specified time frames. Modifications Supervisor 05/2005 to 02/2006 Company Name State Installed electrical/mechanical modifications on multi-million dollar LRV's (light rail vehicle). Created critical spare parts lists for modifications to LRV's Used Citrix drawings for troubleshooting onboard systems. Purchased and organized materials for LRV's. Used PTU for interfacing and troubleshooting Bombardier propulsion, Knorr braking and HVAC systems. Wrote all reports on modification and progress timetables. Responsible for scheduling trains for modification upgrades and testing. Marine Electrical Technician 04/2004 to 01/2005 Company Name City , State Installed and wired Electronics/Electrical components on 85 and 65 foot yachts. Installed 300kw and 250 kW Northern Light generators, Detroit propulsion engines and all domestic and auxiliary systems. Built engine rooms with mechanics from the ground up; including carpentry, electrical, mechanical, and fiberglass work. Plastics Operator 01/2002 to 04/2004 Company Name City , State Operated and maintained Rotational molding machine. Trained personnel on all 5 stations. Helped make operation procedures for machines. Used troubleshooting skills to solve 4 arm 4 station rotational molding machine problems that included over temperature, plating and wrong rotational speed. Project Manager/Electrician 08/1999 to 09/2002 Company Name Responsible for all coordination and building of treatment plants. Finished Royal Roads Treatment plant prior to deadline and under budget. Initiated and wrote all corrective/preventive maintenance schedules for treatment sites. Planned, scheduled and coordinated detailed phases of large-scale projects. Coordinated contractors and other project team members to deliver high quality projects within specified time frames Wired and installed new wastewater system of BC ferries. Electrical/Electronic Technician 01/1990 to 08/1999 Repaired all electrical/electronic systems onboard navy ships including controllers, instrumentation and PLC's for power plant of 3.5 Giga watts and maintained FT4, FT12, and 750 Kw gas turbines. Mentored/trained junior personal Planned corrective and preventive maintenance for onboard electrical systems. Maintained Reverse Osmosis distillation and Electro Catalytic sewer treatment plants. In charge of preventive and corrective maintenance on IPC/PLC electronic switchboards, HVAC, Fire suppression, liquid level management systems and all domestic equipment. Education Bachelor of Science : Mechanical Engineering 2015 Louisiana Tech University City , State , USA Mechanical Engineering Skills Auto-Cad, BC, budget, calibration, carpentry, Citrix, conversion, Data Acquisition, electrical systems, Electronics, Failure analysis, HVAC, laboratory equipment, maintenance schedules, materials, mechanical, Microsoft Office, office, natural gas, Navy, oil, personnel, PLC, process control, process equipment, programming, progress, quality, research, scheduling, Solid Works, troubleshooting, upgrades

ENGINEERING

MARKETING COORDINATOR Professional Profile Results-oriented Marketing proffesional who drives company growth through creative and innovative marketing strategies.  Qualifications Tactical Planning Marketing and sales specialist Retail Marketing Organized and efficient Advanced computer proficiency (both PC and Mac) Customer Relationship Management (CRM) Excellent communication skills Goal-oriented Business negotiation Inspiring team leader Bilingual in English - Spanish Financial reporting Effective team player Creative Experience Marketing Coordinator Jul 2012 to Apr 2016 Company Name － City , State Taco Palenque 18 locations (10 cities) Laredo, Cotulla, San Antonio, New Braunfels, Houston, Mission, Edinburg, McAllen, Weslaco and Brownsville. ​ Palenque Grill 5 locations (3 cities) Laredo, McAllen and San Antonio. Pollo Palenque 5 locations (2 cities)  Laredo and McAllen.  ​ Managed, developed and improved the schools food courts projetc for Taco Palenque branch. Image change for Taco Palenque's branch fleet. Customer Relations Management. Creative producer of concepts and scripst for TV and radio advertising for all branches: Taco Palenque, Pollo Palenque, Palenque Grill and Tensai Sushi. Conceptual Image Creative for al branches. Web content and design development for Taco Palenque, Palenque Grill and Pollo Palenque. New product launching campaigns creative. Consumer trends analysis. Succesfully exceeded sales and transactions goals in different LTO's through marketing campaigns with Taco Palenque. Improved same store sales by increasing ticket avg and transactions through strategic marketing programs. Lead aditional sales by reaching new and specific target markets. Coordination of campaigns, special events and pricing with franchisees. Financial analysis, reporting and tracking of all promos and special sales for Taco Palenque branch. Taco Palenque's and Palenque Grill's menu analysis and engineering for redisigning. Drive-thru impovement project initiative and development. Store opening event coordination. Official Voice-over talent for Taco Palenque and Palenque Grill. Marketing Campaign Manager Oct 2010 to Dec 2010 Company Name － City , State Created, organized and executed "Un dia de tu salario" Regional Marketing campaign (4 cities), implementing creative adds, public speechs, media management and working in conjunction with other organizations, reaching and exceeding the collect amount goal. Public Relations Coordinator Mar 2010 to Jun 2010 Company Name － City , State Sales team leader. (team of five) Client relations supervisor. Customer database management. Public Relations Advisor Jan 2010 to Mar 2010 Company Name － City , State Customer service associate. Client relations. Client database management. Direct sales. Logistics Coordinator Sep 2008 to Oct 2009 Company Name － City , State Organization and development of the first international rally promoting gender equality, where the youth of both Laredos participated. Coordination of all the events and projects of the institute. Digital engagement supervisor. Auditor Apr 2006 to Jun 2006 Company Name － City , State In charge of the entire hotel opperation during the night shift.  Reconciling all hotel cashier transactions. Reviewing, organizing and compiling management reports on a timely basis. Ensuring the accuracy of guest billings. Communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Front Desk Sep 2005 to Apr 2006 Company Name － City , State Check-ins and check-outs of walk-ins. Making online and call reservations for customers. Dealing with all the customer related needs and issues. Maintain guest history files on all guests. Issue safe deposit boxes to guests and ensure security of key. Resolve discrepancies on the room status report with Housekeeping. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. ​ Owner Jan 2005 to Jan 2012 Company Name － City , State Buy-sell cars, trucks, motorcycles, heavy machinery, among others, I have my  DEALER credential, with which I have access to most U.S. auctions, we buy  in different places as in the states of Georgia, Florida, Oklahoma, among others, in addition to this we provide import-export services and shipping of both goods and vehicles. Education BBA , Marketing and Advertising 2010 Centro de Estudios Superiores Royal － City , State , Mexico Graduated First in Class of 2006-2010 for Academic Achievement.  President of the Alumni Society.      Period: 2008-2009.   ​Student government representative.  Period: 2008-2010.  ​ Founder and Secretary of the Royal College Lions Club. Period: 2008-2010.               High School Diploma 2005 Instituto Anglo Español de Nuevo Laredo － City , State , Mexico Personal Information Place of Birth: Tampico Tamaulipas Date of Birth: Frebruary 6th, 1988 Present Resident in Nuevo Laredo Tamaulipas, Mexico. Sex: Male Status: Single Hobbies: Outdoor Sports, running, hunting and fishing. Interests Marketing Business Development Advertising Sales Management Public Relations Corporate Negociations Administration Training “Information Management”. “The best service”. Both awarded by: Hotel Hilton Garden Inn Nuevo Laredo ​ "How to talk and express properly in public" Presented by: Centro Educativo y de Expresion Oral (CEEO)   Skills Microsoft Office programs proficiency. Tableau Marketing Software. Basic knowledge of Photoshop. Public speaker. ​Voice-over talent. Additional Information Participation in the forum "Youth Proposal” Proposal: “Creation of the Municipal Institute of Culture" (Winner) Organized by: Fundación Colosio AC Nuevo Laredo Logistics Support Hug Ceremony. Organized by: Washington's Birthday Celebration Association (WBCA) Logistics Support in the Anheuser Bush Parade. Organized by: Washington's Birthday Celebration Association (WBCA) Logistics Coordination Mexican Night: A Presentation of Mr. & Mrs. International. Organized by: LULAC Council # 12.      Binational Affairs Logistics Support for the Regional Municipality. Assistant Director: Mr. Gerardo Lozano Rendón Logistics Support to the Regional Municipality. Organization: Presidential Logistics 

PUBLIC-RELATIONS

NATIONAL SALES MANAGER Summary It is my desire to advance my professional development through marrying the management, purchasing, and guest-oriented skills honed over a 20 year professional career in educational musical sales with a teaching passion that began with 6 plus years as an educator. Highlights Innovative teaching methods Leadership/communication skills IMEA member Board of Education member Client account management Midwest Band and Orchestra Annual Clinic Exhibitor Employee relations Vendor relations Self-motivated Committed to cultivating a successful team Customer-oriented Accomplishments As the National Sales Manager at Universal Melody Distribution I increased sales from 2013 to 2014 by 53%. I've worked hard to develop a successful team and profitable relationships with many well known manufacturers in the music industry. Experience National Sales Manager January 2009 to Current Company Name － City , State Oversee the daily operations of United Musical Distribution. Oversee the daily operations of the online sales division, including competitive presence on Amazon and Ebay among other internet forums. Complete and submit institutional bids to schools throughout the nation. Responsible for creating sales opportunities and driving them to success as leader of a sales team. Develop quarterly sales goals and implement plans to reach our goals. Oversee the daily operations of the retail sales division. Oversee the daily operations of our warehousing staff. Analyze sales history for merchandise and submit purchase orders to vendors. Attend the annual winter NAMM show as a buyer. Negotiate special pricing for high volume items with vendors. Develop and maintain strong working relationships with vendors. Observe sales trends for new merchandise and incorporate new items into our quarterly sales goals. Director of Educational Services/Bids Administration January 2001 to January 2009 Company Name － City , State Complete and submit institutional bids to school districts throughout the nation. Solving complicated customer service issues related to bid sales. Develop and maintain a successful team of Educational Services Representatives that visit approximately 90 schools each week. Develop and maintain business relationships with primary, middle and high school music educators in South East/South Central Wisconsin. Implement new ideas for promoting the educational services division of Cascio Interstate Music. Improve overall net profit of school music related income such as rental income, repair income and capital expenditure income. Rental collection. Retail customer sales and service. Maintain the "look and feel" of the retail Band and Orchestra Department. Maintain a high level of customer satisfaction throughout the retail division. Assist with the daily administration of the retail division. Educational Services Representative January 1997 to January 2001 Company Name － City , State Captured 55%+ market share with band-related sales. Customer sales and service Developing and maintaining business relationships with primary, middle and high school music educators in West Central Indiana and Eastern Illinois. Created a successful instrument rental program, generating a 300% revenue increase in the 1st year alone. Inventory purchasing. Band and orchestral instrument and accessory sales. Fine Arts Coordinator January 1992 to January 1997 Company Name － City , State Observed and assessed student performance and kept thorough records of student progress. Managed classrooms of 12 to 70 students during my tenure as coordinator, responsible for both musical development and iumplemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks, designed to build leadership in all grade levels.. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at all staff meetings each month, designed to enhance school pride and presence. Employed a broad range of instructional techniques to retain student interest and maximize learning. Delegated tasks to teacher assistants and volunteers. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Coordinating all fine arts performances. Director of bands grades five through twelve. Director of choirs grade nine through twelve. General music instructor grades kindergarten through eight. Assistant Band Director January 1990 to January 1992 Company Name － City , State Education Masters : Music education , May 1992 Indiana State University － City , State Music education Bachelor of Science : Music Education , May 1990 Indiana State University － City , State Associate's degree : Fine Arts , May 1986 Vincennes University － City , State Fine Arts Skills Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance.

ARTS

ACCOUNTANT Professional Profile Certified Accountant with more than 10 years experience working with company financial statements. Vast experience in preparing tax returns. Ability to critically review financial statements Highly motivated manager with excellent administrative, organizational and communication skills. Reliable person with more than 20 years work experience. Highlights Professional Accountant Tax Auditing Proficient in Microsoft office Management expert General and tax accounting Expert in taxation Skills Good Communication Customer Service Problem Solver Team work IT Skill Proficient in Quickbooks Accomplishments Setup a large taxpayer unit which collected over 70% of domestic taxes revenue. Increased revenue collection by 20% over a period of two years. Lead team that introduced the Tax Identification Number (TIN). Developed a new process for employee evaluation which resulted in marked performance improvement. Developed an enforcement process that improved revenue collection. Improved customer relations. Experience Accountant Jun 2013 to Nov 2013 Company Name － City , State Performed debit, credit and total accounts on computer using specialized accounting software. Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Assisted the Managing Director with the production of the monthly financial and management reports. Prepared financial and regulatory reports required by boards of directors. Commissioner of Taxes Apr 2011 to Apr 2012 Company Name － City , State Managed over 80 staff responsible for the collection of domestic revenue Managed the formulation and implementation of the annual operational plan and budget of the domestic taxes department Prepared and managed the annual budget of the department Formulated policy objectives and strategy of the department Deputy Commissioner of Taxes Apr 2007 to Apr 2011 Company Name － City , State Ensured that the Large Taxpayer Unit (LTU) maximises revenue collections Managed and oversee the work of the LTU Made monthly reports summerising progress against plans and account for variations Established and reported trends in compliance and liaised with technical services unit to develop procedures or legal changes to counter threats to revenue Liaised with other government departments and private institutions to establish arrangements for collection, collation and exchange of relevant data Conducted performance appraisals on LTU staff Inspector of Taxes Jan 2003 to Apr 2007 Company Name － City , State Conducted tax audits on taxpayers. Produced tax audit reports. Ensured taxpayers compliance with payment and filing obligation. Advised taxpayers on tax issues. Assistant Inspector of Taxes May 1999 to Dec 2002 Company Name － City , State Planned and executed enforcement activities. Inspected tax returns and carryout desk audits. Prepared and issued tax assessments to taxpayers. Tax Officer Feb 1997 to Apr 1999 Company Name － City , State Ensured tax returns are processed efficiently. Maintained and up to date records of taxpayers' liability and payments. Senior Tax Clerk Dec 1991 to Jan 1997 Company Name － City , State Maintained taxpayer files. Issued tax clearance certificates. Provided first point of contact for taxpayers requiring assistance. Education Certificate , Management 2009 HMRC Staff College － City , State , United Kingdom Leadership and management skills Self-awareness and impact Communication and presentation skills Working collaboratively for improved performance Managing performance Managing change Getting more for less Delivering better compliance Engaging with customers for improved performance International tax and frontiers issues Human resource management Certificate , Management 2007 Management Institute for National Development (MIND) － City , Jamaica Management development and organizational development. Understanding difference and learning about others. Interpersonal skills, team skills and processes, leadership and performance management. Systems thinking, continuous improvement, business planning and presentation skills. Commonwealth perspective; tax administration module and best practice design for tax. Risk management and strategic planning. Tax compliance administration, audit case selection and risk based auditing. Planning investigations/large company investigations and cost benefit analysis. Value added taxes. Management of disputes. Tax evasion/avoidance and underground economy/money laundering. Fraudulent transactions. Issues relating to multinational corporates expatriate employees. Certificate , Taxation 2004 HMRC Staff College － City , State , United Kingdom Personal development   Self-awareness and impact. Communication and presentation skills. Engagement with the taxpayer   Customer focus. Business tax interventions. Personal tax interventions. Accounts examination. Case selection and risk analysis. Techniques for collecting returns and payments. Compliance strategy   Special investigations and civil investigations of fraud. Understanding avoidance. Criminal investigations in practice. Presentation skills   Project and team working. Tribunals including appeals, reviews and evidence. International taxation   Transfer pricing. Tax treaties. Exchange of information. Taxation of e-commerce Computer record examination. Association of Certified Chartered Accountants , Accountancy 2002 Kaplan Financial (FTC) － City , State , United Kingdom Management Accounting Financial Accounting Financial Management Taxation Audit and Assurance Business Analysis Association of Accounting Technicians , Accounting 1998 Management Development Institute － City , State , Gambia Preparing Financial Statements Budgeting Financial Reporting Report Writing Cash Management Risk Management Professional Ethics Certifications Certificate:Achieving Management Potential Certificate: Taxation Certificate: Management Development Languages English Affiliations Association of Certified Chartered Accountants (UK) Association of Accounting Technicians(UK) Personal Information Date of Birth: February 17th 1971 Sex: Female Status: Married

ACCOUNTANT

IT MANAGEMENT Career Overview Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite. Qualifications Education and certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus and spyware removal q MCSA certification class q Computer diagnostics and repair q Web Development I + II class q Gaming console repair and q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support and Programming and Web troubleshooting q HTML - HTML5 q Optimizing and performance tuning q XML q Audio and video technologies q CSS - CSS3 q Medical technology installation and q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware and software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 - 8 q Storyboarding q Windows Server 2003 - 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 - 8.0 q Social Media and marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS - 12.10 Networking q Android 1.0 - 4.0.4 q Cloud computing q Mac OS X v10.0 - v10.8 q Server management q IOS 1.0 - 6.1 q Active directory q Remote connection technologies Programs q Proficiency in numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client and server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring and Network engineering Graphics and Media q Photo enhancing Electronics q Brochure and newsletter formatting q Electronic circuits and components q Audio and video editing q Circuit diagrams and Prototyping q Logo and business card q Logic, electronic and computational algorithms q Electromagnetisms and waves q Quantum particle mechanics q As well as many miscellaneous IT q Energy and electrical alternatives skills. (Solar) Accomplishments Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months. Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software. Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin. It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top. Automated and streamlined daily office tasks for client using Batch Scripting. Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft). Information Technology project management experience. Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere. It includes security login, uploading and downloading. Work Experience IT management March 2012 to November 2012 Company Name － City , State In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter. Information Technology Consultant July 2011 to February 2012 Company Name － State Contracted IT consulting work from client computer repair to network expansion. May 2011 to July 2011 Company Name － City , State In charge of company website management, social media administration, as well as assisting in administrative tasks. Education and Training Associate of Science : Information Technology , 2014 Lyons Township － City , State , United States Information Technology High School Diploma General Education Coursework in computer science all 4 years GPA: Diamond Achievement Academic award * Honor Roll Diamond Achievement Academic award * Honor Roll Skills A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring

INFORMATION-TECHNOLOGY

HEALTH CARE ADMINISTRATOR Interests As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel. Experience Health Care Administrator April 2015 to May 2017 Company Name － City , State Executive Director April 2013 to April 2015 Company Name － City , State Community Relations Director March 2012 to April 2013 Company Name － City , State Meets and exceeds occupancy and revenue goals as a result of the development and implementation of an effective sales and marketing campaign as well as proper utilization of customer oriented internal systems. Community has increased occupancy to full capacity - resulting in community exceeding projected year over year revenue growth. Have developed and maintained relationships by making sales calls outside the community to medical, insurance, legal and financial professionals, hospital discharge planners and social workers, skilled nursing facilities, home health, hospice and clery. Advised and educated them on current availability and programs for a successful partnership. Developed creative marketing strategies to differentiate community from the competition on a limited budget including creative outreach programs and events. Have provided regional Marketing support to increase sales/move-ins for sister communitite on stretch assignements as requested by Regional Director. Served on six member South-East Regional Events Committee developing innovative monthly marketing strategies to be utilized system wide. Licensed Insurance Agent January 2006 to January 2013 Company Name － City , State 2-20 and 2-15 Licensure). Patient Relations Coordinator January 2001 to January 2006 Company Name － City , State Present and sell Property and Casualty and Life and Health Insurance for a diverse customer base. Consistently meet and exceed personal and agency weekly sales goal. Provide exceptional customer service experience to generate long term, loyal customers, thereby creating a continual referral base. Present various related Medicare products to Senior Citizens and their families, through probing, determine needs of client the introduce features and benefits most suitable to their specific needs. Develop and foster a relationship of teamwork with each client for a win-win outcome. Market products outside office environment, use creativity allowing for opportunities that may have been missed by others. Fashion and promote special events targeting specific markets including senior citizens and middle income families. Develop and grow business establishing synergistic relationships with like-minded professionals. Advanced Sales Director January 1994 to January 2000 Company Name － City , State Independently coordinate customer service training program for Health First, Inc.; developed system to schedule and train associates in and extensive multi-disciplinary seven week training course; developed special events including customer service awards and department meetings. Developed on-going follow-up training events. Worked with Directors and Manager to balance quality training time with minimal employee downtime. Trained over 2400 associates over a four year period.) Work closely with Health First Administration to communicate customer satisfaction goals for employees. Served as consultant to and liaison with and between departments by encouraging interdepartmental cooperation. Developed and implemented process, training and activities to improve patient flow through the facilities. Worked with external consultants to provide information and expertise. Internal consultant on a variety of subjects as they relate to the patient experience including but not limited to: Process Improvements, Patient Amenities, Marketing Material, Proper WorkAttire, Associate Recognition, Signage. Departmental support throughout the facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams and others as needed. Respond to and address customer complaints and assist the patients, their families and staff to ultimately ensure a positive patient experience. Provided Customer Service Training programs to Health First Directors and Managers outside the hospital (Home Health, Hospice, Business Office, Health First Health Plans) as a consultant after I left the organization. Show franchise Company Name － City , State Started business as one of the first independent consultants in Tennessee. Developed process/program without ever attending a show or having one modeled for me. Developed passionate demonstration to not only present products in an entertaining, informative, interactive forum to showcase product as needs-based but also to appeal to others as a business that is fun, fulfilling and could be easily duplicated. Developed downline team of 42 consultants across multiple states in a pre-internet time. Developed training programs and new letters for a very diverse team for monthly training meetings in person as well as via phone conference for those out of state. Consultants were motivated by different personal goals (paycheck, obtaining products, desire to develop own business, etc.) therefore adjusted training based on different needs and personality types. Provided encouragement and support for those new to business. Provided inspiration to develop different sales strategies in a new market. Developed advertising campaigns and flyer/mailings. Introduced The Pampered Chef. Education and Training Bachelor of Science : Risk and Benefits Management , 1985 The University of Alabama Skills advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs Additional Information Personal Catering Business: As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel.

CHEF

OFFICE SUPPORT COORDINATOR Summary Highly qualified, detail-oriented and hardworking office manager with more than 12 years of experience. Proficient in research, writing, case management and client relations. Self-starter with strong problem solving and organizational abilities. Demonstrated ability to handle difficult situation with tact. Skilled in analyzing a task and breaking it down into manageable pieces. Team player with exceptional communication and interpersonal skills. Highlights Time management Strong problem solver Resourceful Mail management Schedule management Meticulous attention to detail Results-oriented Self-directed Report development Self-starter Accomplishments General   Coordinated all department functions for team of 10+ employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Employee Management   Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Research   Investigated and analyzed client complaints to identify and resolve issues. Experience September 2013 to January 2015 Company Name City , State Office Support Coordinator Provided a courteous, professional contact for the site. Referred calls to appropriate agencies. Accurately completed tracking of work processed for used by Case Management staff and provided support to the Case Management Director(s). Created forms in user-friendly formats and assisted leadership with the Support Intensity Scale, *Referrals and Long Term Home Health processes as requested. Coordinated meetings and meeting arrangements. This included scheduling, room set up and facilitation assistance as requested. Planned, arranged, and coordinated community projects, team development and other activities as needed. Prepared Check Requests following Finance Department policies, procedures, and deadlines. Ensured proper coding so that funds are taken from appropriate accounts. Assisted with and completed internal file reviews, set-up and archiving. Remained knowledgeable and current of DDD Rules and *Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System BUS), etc. April 2013 to August 2013 Company Name City , State Financial Foundation Associate / Seasonal Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers on the telephone. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner. August 2011 to April 2013 Company Name City , State Human Resource Assistant / Administrative Assistant III Answered employee questions regarding employment records and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Verified employment and accountable of establishment and preparation of new-hire paperwork. Entered, modified, and proofread data in PeopleSoft and BackOffice. January 2013 to March 2013 Company Name City , State ABA Therapist Applied Behavioral Analysis to help clients improve their fuctionality May 2010 to August 2010 Company Name City , State Data Entry Clerk Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Requested pricing from vendors and created offers for clients. November 2006 to March 2010 Company Name City , State Office Management Specialist / Office Administrator Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances. Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Efficiently implemented short-term tracking factoring in possible long-term tracking strategies. Coordinated all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Implemented updated online collection procedures for payment, increasing on-time payments by 98 %. Managed incoming and outgoing calls for busy Internet website.Improved communication efficiency as primary liaison between departments and clients. Education 2012 University of Colorado Colorado Springs City , State , El Paso Bachelor : Psychology BA in Psychology 3.87 GPA / Graduated Magna Cum Laude 2006 State Vocational School III Bamberg / Germany City , State , Germany III Bamberg Vocational Field Economics + Administration, Health (2003-2006) Graf-Stauffenberg-Business School Bamberg Business Certificate : Administratin/ Business/ Health Major in Business Administration Minor in Health and Employment Law Coursework includes Economics Coursework includes Organizational Behavior Coursework includes English Languages Bilingual in English and German Interests Committed to community service. Extensive volunteer history includes being a Court Appointed Special Advocate for abused and neglected children and collecting experience as a Neonatal Hearing Screen Volunteer at St. Francis / Penrose in postpartum wing and Neonatal Intensive Care Unit. Skills Case Management Excellent Customer Service

AUTOMOBILE

ACCOUNTANT Summary Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a positive working environment  that encourages and supports continuing professional growth. Highlights RELATED SKILLS ● Over 20 years experience in payroll processing and preparing quarterly federal and state employer tax returns for numerous CPA firm clients, A/P and A/R processing for clients, bank reconciliations, maintaining general ledger, journal entries, making adjusting entries, preparation of monthly financial statements (balance sheet, statement of cash flows, income statement), and providing year-end information for income tax returns ● Over 20 years experience in office management including; processing payroll and associated employment tax deposits, completing construction draws for lenders, processing A/R and A/P, maintaining subcontractor files and 1099 processing, bank and account reconciliations, maintaining general ledger and preparing monthly financial statements ● Knowledge of most computer programs (Word, Excel, Outlook, PowerPoint, Google Drive) ● Experience with many computer accounting programs (QuickBooks, Peachtree, Timberline, AS400) Experience Accountant Company Name － City , State A/P and A/R, bank and account reconciliations, maintain general ledger for non-profit organization and several subsidiary companies. Monthly invoice preparation for construction progress based on contracts and billable time and expenses, and job costing for numerous projects during construction. Maintain vendor and subcontractor files and prepare end of year tax statements. Maintain numerous QuickBooks accounts for the non-profit and its subsidiaries which includes entering, reconciling and verifying all information to maintain the integrity of the financial information. Office Manager/Restaurant Manager Company Name － City , State Process payroll for hotel employees and prepare quarterly Federal and Idaho state payroll reports, A/R, A/P for hotel and restaurant, journal entries, bank reconciliations, maintain general ledger for hotel using QuickBooks accounting software, prepare monthly income statement, balance sheet, and statement of cash flows, and managed the hotel's restaurant; including hiring, scheduling, managing all restaurant staff, responsible for liquor inventory and food costs and day-to-day operations Office Manager Company Name － City , State Process payroll for company and several subsidiary companies, process A/P and A/R for all companies, maintain separate general ledger for firm and its' subsidiaries, prepare monthly income statements, balance sheets, and statement of cash flows for each individual company, maintain individual partners' equity accounts and personal accounting matters Assistant Controller Company Name － City , State Process monthly A/R and A/P for all subcontractors and job costing for each construction project, prepare construction draws for each property as construction progressed, bank reconciliations, general ledger, journal entries, adjusting entries, and company payroll using specialized Timberline software accounting program. Prepare quarterly Federal and Oregon state payroll reports, prepare income statements, balance sheet, and statement of cash flows each month, company health insurance administration, and maintain separate accounts for owner's personal matters and ventures Bookkeeper/Office Manager Company Name － City , State Schedule all tax clients to meet with preparer's during tax season, process individual, partnership, and corporate tax returns for submission to IRS, prepare payroll and all quarterly payroll reports for many firm bookkeeping clients, process client A/P and A/R, maintain client G/L and prepare monthly financial statements for all firm bookkeeping clients, and provide year-end information for tax preparation. Input personal, partnership, and corporate information into AS400 tax software program, and process client tax returns for submission to the IRS. Maintain individual partner's equity account as well as personal financial records Office Manager/Bookkeeper Company Name － City , State Manage and process payroll, A/P, A/R, G/L and monthly financial statements for several bookkeeping clients, reconcile bank accounts, code records for general ledger and provide monthly accounting statements for each client using Peachtree Accounting software. Process payroll for firm employees and prepare quarterly Federal and Arizona state tax reports, process A/R, A/P, and maintain G/L accounts for firm, and process individual, partnership, and corporate tax returns for submission to IRS and state tax entities Secretary/Bookkeeper Company Name － City , State Hired to provide word processing functions for firm which include typing, proofing and audit reports and client tax returns. Train for client bookkeeping services (payroll, general ledger, A/P, A/R, and prepare monthly financial statements) Education A.A. : Business Management-Accounting , 2016 Treasure Valley Community College － City , State , US Treasure Valley Community College, Caldwell, ID Current GPA 3.85 Currently Attending--Graduation expected in 2016 - A.A. in Business Management-Accounting Clerical Skills Training, Fairbanks, AK Diploma : Bookkeeping and Office Administration Worland High School － City , State , US Office Specialist Diploma--Emphasis in Bookkeeping and Office Administration Worland High School, Worland, WY High School Diploma Certifications CPA Skills A/p, A/r, Automated Payroll, Cpa, Excel, General Ledger, Office Management, Outlook, Payroll, Payroll Processing, Powerpoint, Accounting, Bookkeeping, Office Manager, Accounts For, Bookkeeper, Cash, Financial Statements, Process Payroll, Reconciliations, Tax Returns, Balance Sheet, Bank Reconciliations, Clients, G/l, Its, Job Costing, Journal, Quickbooks, Business Management, Clerical, Training, Account Reconciliations, Accountant, Accounts And, And Account, As400, Audit, Balance Sheets, Contracts, Inventory, Invoice, Office Administration, Operations, Peachtree, Peachtree Accounting, Progress, Reconciling, Restaurant Manager, Scheduling, Secretary, State Tax, Timberline, Timberline Software, Typing, Word

ACCOUNTANT

Rachael Lobdell Summary . Compassionate Senior Outreach Advocate with 13 + years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creativeand adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities. Skills Confidential data protection Data entry Scheduling clients for evaluations for Managed Long Term Care Intake and Submission of Medicaid applications for clients Intake and submission of Pool Trust for Long Term Care clients Excellent Communication skills Excellent Typing skills Catering and Party planning Activity planning 20 years experience working with Seniors and Disabled and advocating for there needs Client interaction Reliable and trustworthy Patient interviewing skills Telephone etiquette Application assessment Friendly, positive attitude Decision-making Team management Recordkeeping and data input Program understanding and advisement Data management Online research Data collection Experience Company Name City , State Healthcare Senior Outreach Specialist 04/2014 to Current Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies. Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes. Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care. Assisted customers by phone, including scheduling appointments and treatments. Explained eligibility details and affordability options to patients with kindness and respect. Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. Conversed with people from different cultures daily, providing high level of respect and patience with each interaction. Processed benefits applications, including documents for food stamps and medical assistance. Conducted interviews with applicants, explaining benefits process and which programs were available. Collected necessary data to complete and submit Medicaid applications and Pool Trust. Recognized by management for providing exceptional customer service. Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork. Helped patients understand care, coverage and payment responsibilities and rights. Provided knowledgeable and compassionate service in response to all types of patient questions and concerns. Gathered and analyzed patient information to determine special program eligibility. Demonstrated leadership by making improvements to work processes and helping to train others. Performed site evaluations, customer surveys and team audits. Kept team on track by assigning and supervising their activities and giving constructive feedback. Helped clients stay happy and healthy by providing mental and emotional support. Improved patient outlook and daily living through compassionate care. Organized games and other activities to engage clients and offer mental stimulation. Company Name City , State Administrator 08/2008 to 04/2014 Developed and implemented policies and procedures for Licensed Home care Agency Audited Patient Charts Hired Employees Met with Physicians and State workers on a Quarterly basis For QA meetings. Organized activities to reward employees and motivate performance improvements. Facilitated communication between departments, management and customers to resolve issues and achieve performance targets. Handled all billing and payroll for clients and employees Scheduled Home Health Aides to Patients Established successful program by creating master schedules and overseeing staff professional development. Grew revenue by developing key programs focused on promoting business. Medicaid billing Medicaid Exemption code Experience Meeting with clients and families to Identify their needs and goals. Assisted with development of regulatory compliance systems. Planned, coordinated and controlled daily operations of sales, financial management and human resources. Maintained work safety and followed established operating procedures and practices. Education and Training High School Diploma 06/1985 Northville High , City Some College (No Degree) : Business Administration FMCC , City

HEALTHCARE

DIRECTOR FINANCE AND FP&A Executive Profile I'm a senior finance leader who thrives when working closely with the executive team in removing obstacles to directing the company beyond targeted growth. Early in my career I learned the value of looking beyond how things are currently done in order to continually search for how we can do things better. Working in cooperation with senior leadership throughout the organization, my finance teams are built with this focus and the results are enhanced analytics and dynamic reporting tools. Skill Highlights * Leadership Forecasting Accounting Financial Analysis / Reporting Strategic Financial Planning Operations Management Data Development Process Improvement Functional Integration Budget Creation Tool / System Development Team Building / Management System Integrations Cost Control Mergers & Acquisitions Project Management Turnarounds/Restructurings International Hyperion Essbase * Hyperion Enterprise Hyperion Retrieve MS Access MS Excel MS PowerPoint MS Word FileMaker Minitab Storm WordPerfect 4D FAS 1000 Strategen AccPac BOSS Business Objects Daly & Wolcott Great Plain Dynamics Lawson MacPac OneGlobe Oracle * PeopleSoft QuickBooks SAP Magnitude TMS nSIMMS Monarch Razorsight Sage SQL Strategen Small business development Project management Leadership/communication skills Business operations organization Budgeting expertise Self-motivated Customer-oriented Professional Experience Director Finance and FP&A Company Name － City , State A.T. Cross has a 169 year tradition of crafting fine writing instruments, A private equity firm held $120M global company, I was brought on board by the prior CFO to create a dynamic finance function as the company transitioned through two acquisitions. Major Achievements: In my first three months at A.T. Cross I developed an enhanced global budget tool that delivered budget on time and at the product sku level utilizing advanced MS Access. Over my first nine months at A.T. Cross I mapped five independent ERP systems and improved the consolidation process from a five week to a five day close. Constrained by systems and with no capital investment required, I created robust modeling and reporting tool utilizing advanced MS Excel and MS Access skills allowing for detailed analysis at the transaction level that previously had not existed postponing a $7M capital expense over the next three years Prior to planned implementation of SalesForce, I am working closely with sales leadership to develop KPI reporting dashboard and lead tracking tool to drive revenue growth while saving $200K. Co-leading supply chain review initiative including evaluation and improvement of supply chain and working capital KPI. Creating modeling tools in co-led effort to review and improve product costing practices. Senior Finance Consultant Company Name － City , State Engaged with four companies over this period ranging from Granite City Electric a small, family-owned company to Staples, Sun Life Financial and Saint Gobain; I was brought in to hold interim senior finance roles and work closely with the executive teams through periods of transition. Major Achievements:. Even with robust ERP systems in place at Staples, the need to bridge various stand-alone systems was identified and I created an inventory database to track existing store assets while enabling real-time "what-if" analysis and cost planning related to proposed changes improving efficiency and predictive capabilities. With multiple global ERP systems in place at Saint Gobain, the executive team was looking for a dynamic and robust "one-stop", menu-driven reporting tool that I created utilizing Business Objects, advanced Excel and VBA increasing analytical capabilities and key metric analysis. Senior Finance Director Company Name － City , State A provider of tailored, high capacity communications services, A private equity firm held company bought by Lightower Fiber Networks in 2012 for $2B, I was brought in to develop and lead the finance team and work with the executive team through the acquisitions of Con Ed Solution's (2007) and by RCN Communications (2008). Major Achievements:. Balancing the push and pull between sales efforts and maintaining margins was the focus of the Request for Proposal (RfP) tracking and analysis tool I developed to manage the contract review and approval process. Integrating two processes performed using MS Excel and monitored individually, I created and linked a sales pricing database with a cost identification database to foster improved sales decisions by bringing finance, sales and technical operations together in a formalized review. Telecommunications expenses represent 40% of total operating expenses at Sidera. Ensuring the accurate tracking and timely payment of these customer impacting costs are crucial. I created a circuit inventory tracking database to facilitate accurate cost analysis and reporting which resulted in a zero network outage rate over the subsequent two year period with $100K of estimated annual savings in penalties and fees. Global Engagement & Mobility Solutions Manager Company Name － City , State Worldwide Director of Finance January 2005 to January 2006 Company Name － City , State a publicly traded global $3.5BM company providing management and technology consulting services to large companies and governmental institutions. I built and led finance function supporting deployment of more than 4,000 consulting resources across international borders to serve global clients, driving compliance with international immigration, income and social tax laws. Major Achievements:. Facing substantial fines, penalties and the possible discontinuation of operations I worked with external tax advisors, immigration providers, the International, Regional and Country Controllers, the Corporate Tax Department, Legal, the Payroll Department and my finance team to lead the process design behind the accounting related to 31 subsidiary countries. The result was a tracking database and accounting tool saving millions in fines, penalties and lost revenues. A publicly traded $1.3 billion global enterprise networking and security solutions with manufacturing plants in China and Mexico, Working closely with the Corporate Executive and Ireland manufacturing teams I led the accounting and finance operations for the Supply Chain Operations' six activity centers that served four 3Com regions. Director of Finance January 1997 to January 2005 Company Name － City , State A $1B comprehensive provider of wireless communications and software solutions to the healthcare, government, large enterprise and emergency response sectors, Originally hired as an Assistant Controller, I experienced substantial professional growth achieving three promotions culminating in overseeing the global finance team including accounting, financial reporting and analysis while working closely with the Executive management team. Major Achievements:. Working with the Engineering and Technical Operations teams I created lease and licensing database solutions in order to maintain FCC regulatory compliance saving the company $1.2M in penalties and fines. Through acquisition the company was operating 13 individual billing systems and the ability of senior management to make timely business decisions was hampered by a slow consolidation's process. With the focus on closing the books and producing standard reporting, meaningful analysis was an after-thought. In order to provide the leadership team with better tools I established a database solution mapping each individual billing system to my data warehouse with an export into Lawson that allowed for a timely and accurate close in less than five days. Education Master of Business Administration : Finance , 2016 University of Massachusetts － City , State Finance Bachelor of Science : Accounting Michigan State University － City , State Accounting Skills 3Com, 4D, Accounting, AccPac, Acquisitions, billing system, billing systems, Budget, Business Objects, closing, consulting, contract review, Controller, cost analysis, Cost Control, costing, clients, data warehouse, database, driving, equity, ERP, Essbase, Excel and VBA, Executive management, senior management, FileMaker, finance, Financial, Financial Planning, financial reporting, Financial Analysis / Reporting, focus, Forecasting, Functional, government, Hyperion, inventory, Lawson, Team Building, Leadership, Legal, regulatory compliance, Mergers, MS Access, MS Excel, MS PowerPoint, MS Word, Minitab, modeling, Monarch, Enterprise, network, networking, Networks, next, Operations Management, Oracle, Payroll, PeopleSoft, pricing, process design, processes, Process Improvement, improve product, producing, Project Management, Proposal, QuickBooks, real-time, reporting, RfP, Sage, sales, SAP, SQL, Strategic, Sun, Supply Chain, tax laws, Tax, Telecommunications, WordPerfect

FINANCE

DIRECTOR OF BUSINESS DEVELOPMENT Highlights Microsoft Word, Excel, Power Point and Access. Solid skills on the internet and retrieving information and research. Experience Director of Business Development Jan 2009 to Current Company Name － City , State Establish sales, marketing and outreach within the workers' compensation, law, health care and vocational rehabilitation industries. Created entire business-to-business sales strategy and marketing function for the business. Interact with providers, third party administrators, insurance companies, attorneys and other referral sources. Make personal on-site visits and educate and train clients on all services. Promote the business throughout the Central Pennsylvania and Philadelphia region. Develop and maintain business relationships with current and prospective clients. Create presentations, e-mail and online marketing campaigns, web site development and print marketing materials. Director Jan 1997 to Jan 2008 Company Name － City , State Business Retention and Expansion Program Directed the Business Retention and Expansion Program in this newly created position. Visited senior management of 175 businesses each year to market the EDC and assess business needs in the local economy and the workforce. Visited businesses including health care, manufacturing, insurance and real estate. Provided and presented analysis of key information and resources. Key responsibilities included representing the EDC in the regional community through education and training sessions, marketing the program, developing prospect lists, securing visits, and managing and analyzing and interpreting the data. Assisted in fundraising and growing the membership of EDC. Coordinated volunteers and researched leading companies in Lancaster County to target for membership, assisted in making visits and calling on prospective member businesses and securing support. Established key contacts and teams in all areas of the business community. Owner Jan 1995 to Jan 1998 Company Name － City , State Established a gift basket business specializing in corporate design. Responsible for marketing, selling, and creating customized gift baskets. Member of networking group that met monthly to generate sales leads. Vice President Jan 1993 to Jan 1997 Company Name － City , State Managed the government affairs activities of a 3000+ volunteer membership organization. Fast paced and highly visible position accountable to the President. Supervised 4 employees and three main areas of the Chamber in addition to Government Affairs. Member of Senior management team and responsible for staffing and personnel issues. Researched and analyzed the impact of legislation and regulations on the business community. Major issues worked on included health care, product liability, workers' compensation law, unemployment compensation, safety and transportation issues. Organized over 120 volunteers throughout the business, education and workforce community. Coordinated volunteer committee initiatives and provided guidance to the membership on key business issues. Created special programs, activities, and educational seminars for the membership of the Chamber. Responsible for representing the organization in Harrisburg, monitoring federal, state and local legislative activity, initiating a political grassroots program and effectively communicating the Chamber's position on issues to the general membership. Manager Jan 1992 to Jan 1993 Company Name － City , State Directed all aspects of government relations including organizing volunteers and maintaining an active presence in Harrisburg. Lobbied the Pennsylvania General Assembly on key legislative and regulatory issues, such as workers' compensation, healthcare, tort reform, unemployment compensation and human resource and workforce issues. Managed Executive Roundtable Meetings for member company volunteers. Responsible for organizing and coordinating volunteers, guest speakers, luncheons, sales and marketing of all meetings. Over 75 meetings held per year with over 200 professionals attending. Director Jan 1989 to Jan 1992 Company Name － City , State Established the entire research function for the PBA in this newly created position. Developed in-depth analysis on major issues impacting the banking industry on the state and federal level. Organized and taught educational outreach seminars to banking volunteers across the state. Lobbied and assisted in directing the PBA's Political Action Committee. Directed a statewide economic development initiative in collaboration with Penn State Harrisburg. Education MBA Lebanon Valley College B.A , International Studies Central Atlantic Intermediate School of Banking Dickinson College Indiana University of Pennsylvania International Studies Skills Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development Professional Affiliations Member, Professional Women's Forum Committee, Lancaster Chamber of Commerce and Industry Member, Fundraising Committee, Kids' Chance of Pennsylvania Member, Leadership Team of Central PA MS Society Executive Committee Member, Sweat-A-Fit Leadership Team

BUSINESS-DEVELOPMENT

TEACHER ASSISTANT Work History Company Name Professional Summary Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Administrator. Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist Accomplishments Improved reading Lexile's in student which in turn helped student undergo Reclassification. CPR AA, Mandated Reporting, Incident Reporting Training Certified. Skills Conducted Peer Council with Youth Assigned Books based on Reading level Supported Students with Special Needs Engaged Student with Positive Language Instructed Personalized Lesson Plans Critiqued student Project rather than correcting it Addressed Challenging Student Behavior Developed Strong Problem-Solving Skills Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Work History Teacher Assistant , 01/2013 to 06/2016 Company Name – City , State Worked in cohorts with a team of T.A to provide classroom support with Tier I and Tier II who were not at reading and writing criteria according to common core standards, to help them undergo reclassification. Executive Director Assistant , Company Name – City , State Managed entire private school database and met weekly with administrators to obtain updated requirements for testing new potential EL Learner. Provided logistical support for Department Director on every day to day office operations Executive Director Assistant , 07/2013 to 07/2016 Company Name – City , State Managed entire private school database and met weekly with administrators to obtain updated requirements. for testing new potential EL Learner. Attended classroom audits in classroom observations performed by EL. Specialist. As well as logistical support for our Department Director on every day to day operations. EXL Tutor & ELA Academic Tutor , 08/2017 to Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor &; ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during Afterschool program while Supported through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor & ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor &; ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. Education Associate of Arts : Psychology , 2019 California State University, Los Angeles - City , State Currently close to obtaining my B.A in Psychology, intending on going to graduate school right after obtaining my bachelors Associate of Arts : Liberal Arts , 2015 Los Angeles Trade Technical College - Liberal Arts Skills Council, database, Lesson Plans, Director, mathematics, Problem-Solving Skills, Reading Certifications CPR Certificated american Heart association Mandated Reporting Certified 

TEACHER

FINANCE / OFFICE MANAGER Summary Dedicated Finance Manager and Office Admin who leverages initiative and resourcefulness to deliver excellence in meeting business objectives. Highlights Intuit QuickBooks specialist Accounting operations professional Fiscal budgeting knowledge Accounts receivable and payable Expert in customer relations professional Exceptional time management skills Skilled multi-tasker Microsoft Office proficiency Excellent communication skills Computer-savvy Customer service-oriented Accomplishments Power Words: Proposed, Researched, Created, Streamlined, Represented, Recommended, Identified, Established, Improved, Trained, Resolved, Monitored, Prepared, Integrated, Advised, Won, Increased, Documented, Recorded, Initiated, Managed, Reduced, Solved, Consulted, Guided, Developed, Ensured Skills accounting, accountant, accounts payable, accounts receivable, Administrative, administrative functions, Adobe Illustrator, Photoshop, ADP Payroll, advertising, AP, AR, Art, agency, benefits, billing, Bookkeeping, Bookkeeper, brochures, brochure, budget, business cards, business correspondence, cash flow, consultant, contracts, cost accounting, Creative Writing, client, Clients, excellent customer service, Database, Desktop Publishing, edit, FileMaker Pro, filing, financial, financial management, financial operations, financial reports, FSA, general ledger, Grant Writing, Graphic Design, instruction, insurance, interior design, inventory, logistics, managing, marketing, marketing materials, materials, Excel spreadsheets, Excel, office, MYOB, office equipment, Paralegal, payroll, profit, project management, purchasing, QuarkXPress, QuickBooks, QuickBooks Pro, research, scheduling, shipping, spreadsheets, spreadsheet, tax, taxes, tax preparation, Make travel arrangements, vendor relations, website, written, year-end Experience Finance / Office Manager , 01/2008 － Current Company Name － City , State Manage day-to-day financial operations, month and year end accounting, AR and AP for two companies. Established process for professional services project accounts receivable, collections, and accounts payable bookkeeping systems which created a monthly cash flow that was not previously available. Manage complex financial spreadsheets and grant accounting details. Prepare payroll, insurance benefits and FSA records. Submit payroll reports to Paychex and post to QuickBooks 2015. Administer benefits and coordinate with insurance carriers to renew agreements. Established and maintain a complex filing system. Coordinate purchasing, maintenance and repair of office equipment, plus maintain office supplies inventory. Make travel arrangements for conference registration, airline, hotel and rental car reservations. Coordinate in and outbound shipping of booth /materials for tradeshows. Proofread written materials, edit and recommend changes for marketing and professional services documents. Administrative and financial manager for the nonprofit Protected Harvest Certification Program application process, including creating new set of books for 2009 accounting going forward. Developed and nurture excellent grower relations and training on the online self-assessment system. Integral member of team that re-built the Protected Harvest website. Bookkeeper , 01/2005 － 01/2008 Company Name － City , State Bookkeeping for six company entities, including AP, AR and ADP payroll and journal entry posting to QuickBooks, bank deposits and reconciliations, vendor 1099s, end-of-year books submittal to accountant, and professional liability insurance applications. Converted MYOB accounting program for five company entities to QuickBooks Pro for January 2006 start date. Set-up an additional company in 2008. Utilized ADP Payroll Service for up to 20 employees. Obtained various state tax agency accounts nationwide. Created Excel spreadsheets to analyze multi-company financial data, workers' compensation SCIF reports and audits. Database updates in FileMaker Pro, plus occasional resume and contract work for the recruiters. Created spreadsheets to track reservation schedules for two vacation rental properties, including online payments, contracts, client communication, keys, and cleaning schedule - for owners' rental property. Bookkeeper / Office Manager , 01/1999 － 01/2003 Company Name － City , State Bookkeeping using QuickBooks Pro for payroll and taxes, AP and AR, general ledger maintenance, billing, project cost accounting and managing variable budget to $1.5 million. Managed insurance administration, wrote correspondence, and produced architectural specifications. Set up all administrative office systems and files for new Aspen office, plus financial management, including payroll, of the Telluride office. Bookkeeping for five company entities on QuickBooks Pro. Produced marketing materials. Created annual client/financial project report. Maintained excellent client, consultant and vendor relations. Project / Purchasing Manager , 01/1997 － 01/1999 Company Name － City , State Managed the purchasing process for interior design projects, including resourceful coordination of national shipments for local interior installations. Developed and implemented effective project management system in Excel for tracking purchases, shipment dates and project costs. Successful Liaison at all levels of client, consultant and vendor relations. Founder / Principal , 01/1996 － 01/2009 Company Name － City , State Founded and successfully managed a small bookkeeping and graphic design service company. Delivered a range of services including bookkeeping, administrative and office assistance, research and writing, travel, presentation materials, business cards, flyers, brochures and chapbooks. Clients included not-for-profit, foundations, architects, alternative health care practitioners, and consumer product companies. Bookkeeper for the Santa Cruz Art League www.scal.org. Learning Resource Center Technician , 01/1993 － 01/1995 Company Name － City , State Managed accounts payable and developed data spreadsheet to track budget. Provided excellent customer service, and computer database instruction on information retrieval, research, and inter-library loan services, plus maintained vendor relations, library supplies, and selected books for collection development. Wrote procedures manual for ordering and cataloging new books. Hired and supervised student employees. Advertised and marketed the 1994 Colorado Mountain Writers Workshop, a five-day, accredited intensive course in creative writing. Created and produced the CMWW brochure, flyers, and advertising. Coordinated faculty and seminar scheduling. Directed all administrative functions and logistics for faculty and participants. Bookkeeper / Office Manager , 01/1987 － 01/1993 Company Name － City , State Managed office operations and financial administration. Initiated computer equipment purchases. Computerized all phases of accounting and architectural specifications. Developed Excel templates for billing, project costs, payroll, general ledger and financial reports. Managed $400K-5OOK budget, payroll and taxes, W-2s/1099s, AP and AR, billing procedures, business correspondence, year-end income tax preparation, and project analyses. Education Metropolitan State College － City , State Bachelor of Arts Psychology - Sociology Graduate Level Studies California State University － City , State Counseling Master's Candidate Community College of Denver － City , State Small Business Bookkeeping: QuickBooks Pro. Colorado Mountain College (CMC), Aspen, CO Desktop Publishing: QuarkXPress, Photoshop, Adobe Illustrator. CMC, Aspen, CO Creative Writing, Graphic Design, Grant Writing, CMC, Glenwood Springs, CO Paralegal Certification Courses: 30 Hours.

FINANCE

BUSINESS DEVELOPMENT & MARKETING Summary Business Administrative professional with over 5 years of experience providing advanced office support to busy organizations. Strong contract administration skill, budget management and client relation skills. Highlights Florida Public Notary Knowledge of HIPPA policies, guidelines & patient safety. Medicaid billing using IGEA+ software Ability to coordinate complex projects Goal-oriented individual with strong leadership capabilities. Excellent calendar management skills Contract administration skills Microsoft Office proficiency Meticulous attention to detail Self-directed Experience Business Development & Marketing November 2013 to September 2015 Company Name - City , State Acts as a public relations representative externally and internal Conducts facility visits as directed by the CEO Maintain a high-profile visibility within the emergency transport service community Represent the CAI in different conferences. Management of Social Media accounts. Liaison between CAI and patient's family Posted open positions on company and social media websites. Created PowerPoint presentations used for business development. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Office duties in general Corporate Associate / HR Assistant August 2011 to October 2013 Company Name - City , State Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. Dissolutions and withdraws of Corporations, LLC, LP etc. Maintain investors accounts updated in SharePoint and Dynamo. Coordinated complex domestic and international travel arrangements for all top executives. Provided administrative support to the Human Resources Director Assist the HR Director with employee compliances including benefits, workers compensations etc. Input vacations, sick and PTO's in a data system for all employees in the USA territory. Input All New Hire information into a data base program. Assisted with the preparation of the performance review forms. Prepared of new employee files, verified I-9 documentation and maintained all files. Maintain a tracking system for I-9 employee work authorizations Ensure all personnel files are complete and current for all audits, informing HR department, of pending file requirements, if necessary. Assisted HR Director with various research projects and/or special projects. Maintained and reserved the executive conference room calendar Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Admissions Director October 2007 to July 2011 Company Name - City , State Coordinated start of care for adult patients seeking home health care; Working with managed care companies in order to determine the level of care needed, Verification of benefits & patient registration Assists in scheduling for Aide weekday, weekend, and holiday coverage. Coordinate the LPN's, RN and PT's schedules. Schedules nursing on call, holiday, weekends and after hours staffing. Sets appointments for admissions nurses. Verifies next of kin and demographic information Coordinated and accompanied account representatives in making presentations to large and small clients. Build and grew census and quality mix by developing the market and providing prospective patients/responsible parties with appropriate information and assistance in choosing a nursing center. Updated personnel files to track any change in personal contact information, updated licenses, additional education or training. Maintained employee personnel and health files. Office Coordinator October 2005 to September 2007 Company Name - City , State Supported clinic operations by direct involvement with the physician(s) and nurse(s) of a respective department. Support clinic operations by checking in patients at front desk, verifying demographics and insurance information, obtaining referral/authorization, collecting copay/deductible, scheduling appointments, entering daily clinic charges and other front desk functions. Answered the phone, triaging calls, scheduled appointments, scheduled diagnostic testing and/or surgical procedures, obtained referral/authorizations, maintaining physician calendar. Admissions Coordinator August 2002 to October 2005 Company Name - City , State Complete verification of benefits & patient registration. Liaison person interfacing with referral sources, outside agencies, health professionals and field staff. Negotiated better pricing and service on medical products through volume purchasing. Responsible for facility medical supplies including maintaining inventory. Education Bachelor of Sciences : Interdisciplinary Studies Keiser University - City Interdisciplinary Studies Select One Languages Bilingual Advance and fluent in English and Spanish Skills Administrative support, scheduling appointments, benefits, billing, conferences, Contract administration, data base, documentation, filing, forms, home care, home health, Human Resources, HR, insurance, maintaining inventory, leadership, Director, Management Skills, market, SharePoint, Internet Research, patient safety, personnel, policies, presentations, pricing, public relations, purchasing, quality, research, scheduling, staffing, phone, transportation, travel arrangements.

BUSINESS-DEVELOPMENT

ASSISTANT TO MANAGING DIRECTOR Professional Profile natalia garcia Versatile and solutions-driven professional with outstanding strategic planning Business Management Professional Motivated and multifaceted candidate. Eager to contribute strong sales management, general business administration, CRM, HR, operations planning, coordination and monitoring skills. Proficient at identifying cost-effective strategies to promote significant savings. Effectively define, develop and implement action plans and policies to maximize productivity and efficiency. Experience Assistant to Managing Director December 2013 to April 2014 Company Name － City Offered dedicated support to the Managing Director as to other Executives when required, conducting research, issuing all corporate presentations, arranging meetings, appointments, and travel accommodations improving overall quality and efficiency. Filtered Managing Director phone calls, managed his Agenda and prepared correspondence as required. Communicated regularly with vendors and contractors scheduling meetings and addressing concerns. Prepared the general requisition purchase order for stationary and organized the filing system in a timely manner. Prepared reports, conducted reconciliations, and resolved discrepancies. Excelled balancing staff and Director´s needs. Key Accomplishments Overhauled and solved an accumulated discrepancy on a series of vendor invoices and succeeded on the reconciliation. Carrying out background research and presenting successful findings ; Producing documents, briefing papers, reports and weekly and monthly presentations; Notably organized and arranged meetings and corporate events; ensuring the manager is well prepared and arranging locations and venues set up, media technology and catering. Business Manager April 2008 to December 2011 Company Name － City Organized, planned and supervised essential central services such as reception, security, maintenance, mail, as well as day to day running of the office. Responsible for making sure that contracts, insurance requirements and safety standards are correctly complied with. Was in charge of 10 members of staff. Developed and updated customer database for phone calls, product launches, events. Manage cash loss prevention procedures and established security policies and business plan. Kept senior management informed of changes in my areas of responsibility. Analysed sales figures and forecasted future sales volumes. Involved in the recruitment, assessment and interviewing of new staff. Managed and motivated staff to increase sales and ensure business efficiency. Produced reports on performance, then measured these against set indicators. Reviewing current organizational effectiveness and made recommendations for improvements. Key Accomplishments Operations planning, organization, coordination and monitoring, during projects and working along with the technical team to ensure on-time, budget-compliant completion while maintaining high quality standards. Managing time, establish priorities and delegating effectively. Able to prepare budgets and cost estimates. Liaising with local authorities and regulatory bodies on business related issues. Expansion, follow up and improvement of relationships. Excellent communication skills and ability to present across all media. Ability to function in a fast-paced environment. Viajes Marsans, S.A. (Travel agency. Travel consultant October 2004 to April 2008 City Acted as key person, after office Director. Possessed touristic market knowledge as different booking & management systems: Global Amadeus, Sire (Spanish railway company booking system) & tour operator booking websites. Managed intranet and accounting system. Accountable for commercial purposes, general administration tasks, and accountancy duties. Planning, organization and sale of all type of travels, packages, plane tickets, spectacles tickets, and private events. Key Accomplishments. Department manager: Remarkably developed the creation and coordination of a new department in order to provide European Tour operators with all touristic services required in Spain. Education Masters in Digital Marketing and 2.0 Communications - ENyD Business School & Universidad Europea Miguel de Cervantes : October 2013 MBA - EAE (school of business administration) : May 2012 Bachelors of Arts : Tourism Business Management , June 2002 National University of Distance Education － State , Spain Tourism Business Management Masters of Business Administration Languages Bilingual in English and Spanish. Conversational French and Italian Skills accountancy, accounting system, agency, budgets, Budget, business plan, Excellent communication, contracts, Contract Negotiation, Client Relations, database, English, senior management, fast, filing, Conversational French, insurance, Italian, Legal, Logistics Management, loss prevention, Director, Managing, market, Marketing, meetings, mail, office, organizational, policies, presenting, presentations, Producing, quality, reception, recruitment, research, safety, sales, scheduling, Spanish, phone, type, websites

AVIATION

PROJECT ACCOUNTANT Career Focus Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Project coordination Forward-thinking mindset Microsoft Office proficiency Business writing Results-oriented Self-directed Strong interpersonal skills Organized and detail-oriented Professional Experience PROJECT ACCOUNTANT February 2003 to Current Company Name - City , State ? Currently the on-site Project Accountant for the Gulfport High School renovation which is a CM project with direct owner purchase. Proficient with AS400, SAP and JD Edwards accounting systems and all Microsoft applications as well as Construction Imaging software for invoice coding and Bluebeam Previously managed the preparation, distribution and tracking of subcontracts, purchase orders, service agreements, change orders, insurance and bonds for multiple projects to include the Hard Rock New Guest Tower Addition, Island View Casino Renovation, MDA Neighborhood Home Repair Program, MSU Science & Technology Center, Ohr O'Keefe Museums of Art, Air Cargo Facility and Sea Breeze Condominiums. Assisted multiple Project Managers, Project Engineers and Superintendents with correspondence, files and electronic filing systems, cost coding, RFI's, submittals, submittal log set up, contracts and pay applications and the collection, electronic filing and storage of close out information for specific projects including O&M's, warranty information and as-builts. Currently responsible for all Construction Management accounting activities including preparation and submission of all trade contractors AIA pay apps and owner billings. Also responsible for collection, filing, and electronic storage of all bid packages, contracts, change orders, construction change directives, trade contractor and owner applications for payment. ASSISTANT TO VICE PRESIDENT April 1996 to February 1999 Company Name - City , State Developed and implemented a procedure manual for subcontractors that included RFI's, Submittals, and Change Order Proposals and also developed a companion manual for Project Management. Successfully coordinated and produced a project overview presentation for the Mirage monthly executive meeting. Assisted in the development and maintenance of a database to track contracts and change orders in excess of $700 million. OWNER May 1994 to January 1996 Company Name - City , State Acquired and maintained all necessary licenses, permits and insurances to operate and perform construction work. Managed all insurance, premiums, claims and annual audits. Scheduled equipment, ordered materials, verified, coded and paid vendor invoices and prepared AIA requisitions for owner billings. Successfully completed MS Law & Business Management Exam for MS Contractor's Certificate of Responsibility for TKG Contractors. ASSISTANT PROJECT MANAGER September 1992 to April 1994 Company Name - City , State Maintained all property management and lease administration for a phased, 24-acre business park known as Hampton Business Center located in Capitol Heights, MD and negotiated contracts for new construction, site development and maintenance. Prepared budgets for 300,000 + square feet of warehouse space for 10 and 20 year lease options that included property taxes, insurance and a detailed electrical/HVAC maintenance program for the GSA/Smithsonian. Researched and prepared responses for all Tenant Requests for Proposal. Scheduled and coordinated special events and trade shows to actively market the property. PROJECT MANAGER September 1989 to July 1992 Company Name - City , State Responsible for interior tenant build out for various projects to include  the design phase with the utility providers, city engineers and trade contractors to determine correct loads depending on the tenant's needs. Monitored and coordinated daily construction activities and immediately addressed any outstanding issues to maintain strict schedule deadlines. Tenant build out included kitchen areas for restaurants, a Xerox service center, and various GSA facilities among others. PROJECT COORDINATOR January 1985 to September 1989 Company Name - City , State Designed, implemented and maintained a company reference manual for each project which detailed construction progress as it related to scheduling tenants and lease negotiations. Managed interior build out of Northern Virginia projects to include pre-construction evaluation and overall coordination of trades through the punch list. Secured various permits and Certificates of Occupancy for base buildings and tenant work. Worked closely with general contractors, subcontractors and code inspectors to coordinate work activities and ensure budgets were adhered to and projects were completed on time. Projects Included Battlefield Business Park, Manassas VA, Windsor Plaza, Chantilly VA, Monroe Business Center, Herndon VA, Enterprise Center, Chantilly VA. EXECUTIVE ASSISTANT January 1983 to January 1985 Company Name - City , State Provided clerical support, researched claims, prepared meeting minutes and performed all other necessary duties as directed. Provided clerical support, issued purchase orders and maintained certified payroll while working on the job site at the CIA Headquarters (Langley, VA) for the CIA powerhouse modifications project. Provided clerical support, operated blue print machine, packaged and logged submittals while working on site for the construction of the Army Ammunitions Plant (Bay St.Louis, MS). Education USM - GRAPHIC DESIGN, REAL ESTATE and NVCC-ARCHITECTURAL DRAFTING Skills Accounting, Accounting Systems, AIA, AS400, Billings, Bluebeam,Bonds, Budgets, Business Management, Clerical, Construction Management, Contracts, Special Events, Filing, Imaging, Insurance, JD Edwards, Microsoft, Office, Negotiations, Payroll, Coding, Project Management, Property Management, Proposals,  RFI, SAP, Scheduling, Taxes, Trade Shows, 

ACCOUNTANT

DIRECTOR BUSINESS DEVELOPMENT Summary Specializing in sales related business, global account management and new business development. Provide proven results-based and relationship-building skills to a dynamic sales organization and combine entrepreneurial drive with business-management skills to propel gains in revenue, market share and profit performance. Employ extensive International experience and in-depth knowledge of Aerospace & Defense, Computing, Industrial and Telecom markets. Cultivate excellent relationships with existing customers and new prospects. Highlights New Business Development Pricing Proposal Development P & L Management Customer Relationship Management Strategic Planning Exceptional Customer service skills Key Account Management Contract Negotiations Management NPI/JDM/ODM Financials Budgeting & Forecasting Experience Director Business Development December 2007 to August 2014 Company Name － City , State Generated several new accounts by implementing effective networking and marketing strategies increasing sales to $120M while maintaining targeted profit metrics. Developed innovative business plans to expand vertical products offerings. Implemented account plans to assure JDM/ODM computing business positioning company for $100M new market growth. Developed global account strategy for key Aerospace and Defense accounts. Global Account Manager Managed key Computing & Storage accounts resulting in revenue increase from $120M to $480M while exceeding 4% profitability targets. Developed and worked with multiple internal facilities to assure customer service and achieved key customer "Supplier of the year and Strategic Partnership awards for 2 consecutive years. Developed key strategies to expand market share by utilizing end to end vertical integration solutions. Regional Account Manager December 2001 to December 2007 Company Name － City , State Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue from $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives Director of Sales July 1991 to November 2001 Company Name － City , State Developed the initial sales strategy to propel new revenue at 20% year over year growth rate for the Interconnect and Systems Solution divisions while maintaining 8% profit targets. Directed North America sales staff and developed annual operating to support 10X increase in new customer. Provide annual budget sales input and maintain customer forecast planning and service targets. Team leader for PCB Fab acquisition strategy. Quality Manager May 1981 to May 1991 Company Name － City , State Managed the quality assurance staff for PCB and Interconnect products. Maintained budgets and cost of quality targets. Set up the statistical process control procedures and quality assurance programs in compliance to Telecom standards. Created the initial vendor qualification process for outsourcing of the printed circuit board product. Developed Procurement quality strategy for PCB outsourcing. Education Bachelor of Science : Industrial Education California University － City , State , US California University - California, Pennsylvania Bachelor of Science Industrial Education Certifications Sales Transformation - Certificate of Achievement CRM Training and Certification (SalesForce.com) Professional Affiliations Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives Skills Sales, Pcb, Increase, Account Manager, New Accounts, Budget, Of Sales, Sales Staff, Budgets, Circuit Board, Printed Circuit, Printed Circuit Board, Process Control, Procurement, Quality Assurance, Quality Manager, Statistical Process Control, Telecom, Accounts By, Aerospace, And Marketing, Business Development, Business Plans, Customer Service, Increasing Sales, Integration, Integrator, Market Share, Marketing, Metrics, Networking, Odm, Receptionist, Retail Sales, Sales To, Solutions, Accounts And, Award, Company Sales, Regional Sales, Sales Award, Sales Representatives, System Development, Account Management, Budgeting, Contract Negotiations, Crm, Customer Relationship Management, Finance, Financials, For Sales, Forecasting, In Sales, Inspection, Ipc, Key Account, New Business Development, New Product Introduction, Npi, Pricing, Proposal Development, Relationship Management, Sales Organization, Sales Related, Salesforce.com, San, Selling And, Storage Area Network, Strategic Planning, Strategy Planning, Training

BUSINESS-DEVELOPMENT

VP MARKETING & COMMUNICATIONS Summary Marketing manager and writer offering a comprehensive background in the development and execution of strategic marketing communication plans across all platforms to drive customer acquisition and retention. Highlights New customer acquisition Brand development Multi-media marketing CRM management Account management Copywriting Direct mail campaigns Interactive marketing Accomplishments Increased sales up to 80% year over year for 118-store retail chain through email marketing campaigns. Increased sales by 7% over baseline on average for national promotions. Exceeded customer retention an average of 0.66% with return on investment of 11.6%. Exceeded goals through teen driver safety program by r educing claim losses by 0.70% and increasing retention by 3.4% . Best in Show Award – Insurance Marketing Communications Association. National Award of Merit – United States Department of Transportation, U.S. Coast Guard. Trademarks for branding from the United States Patent and Trademark Office. Experience VP Marketing & Communications November 2015 Company Name － City , State Develop marketing strategy and business plan for creative agency promoting ecological consciousness of the sea and supporting the coastal business community. Manage all marketing and communication programs. Cultivate business leads to expand market. Create content and email marketing, press releases, and social media posts. Research Advocate March 2012 Company Name － City , State Review grants proposals for cancer research providing perspective and recommendations. Present critiques to panel of research scientists at Peer Review meetings in Washington, DC. Account Executive June 2013 to November 2015 Company Name － City , State Email and Social Media Marketing Management - Researched markets and worked with lead vendors, then executed, tested and analyzed targeted marketing campaigns using a variety of email service platforms for programs that resulted in increased sales up to 80% year over year for 118-store retail chain. Marketing Campaign Manager – Create and present strategic proposals to business leaders and manage all facets of clients' marketing programs including website, video, social media, info graphics, advertising and public relations. Responsible for achieving the business goals of multiple accounts in various industries by executing campaigns and analyzing results. Project Management – Develop project schedules, calendars, budgets and timelines and execute new product launches and marketing campaigns while managing internal staff and external vendors for on-time high quality deliverables. Analyze results and adjust to optimize success. Event Management – Develop and execute event plans and work on site at dozens of client grand openings and press events that include hundreds of people and top government officials. Internship Program Manager – Recruit and manage college interns and company internship program. Sr. Marketing Project Manager October 1988 to February 2012 Company Name － City , State Customer Retention Manager – Exceeded corporate customer retention goal by launching multi-channel retention programs geared toward distinct sales and customer segments. Analyzed results and adjusted target segments accordingly. Company Magazine Creator and Manager – Developed, launched, and managed cross functional teams to produce the customer magazine, “MetLife, Your Life,” to increase customer retention and referrals, encourage product cross sales, and promote safety to reduce claim losses. Three issues are published each year in twelve versions to targeted audiences with total circulation of more than 700,000 per issue. Project yielded increased customer retention of 0.66%, exceeding goal, with return on investment of 11.6%. Led quarterly executive publication advisory team. Website Manager –Developed, launched, and managed the complementary digital version of “MetLife, Your Life” magazine, metlifeyourlife.com, with strategic links to metlife.com and premier safety organizations to optimize SEO and cross sales. Teen Driver Safety Program Manager – Created and managed teen driver safety program to reduce accidents, injuries and claims and retain customers. Thousands of teens enrolled countrywide resulting in customer retention lift of 3.4%, and reduced claim losses by 0.70% exceeding goals. Partnered with IT for programming and fulfillment and reported retention results regularly to senior management. New Product Development Management –Launched enhanced auto, home, boat, and GrandProtect insurance products ensuring understanding of new features at all touch-points throughout the company including all sales distribution channels and customer service. Safety Program Manager – Created, developed, launched and managed driver safety discount programs for Top Driver and the National Safety Council working with IT, underwriting, claims and sales departments. Insurance Policy Package Redesign Team Leader – Led inter-departmental team to advise programmatic and customer-friendly enhancements to MetLife Auto & Home insurance policy package to improve customer experience. Sales Incentive Program Manager – Developed and administered a variety of incentive programs to increase sales throughout MetLife Sales Distribution. Fostered enthusiasm for programs with on-pace reporting. Average increased sales rate 7% over baseline for national promotions. Sales Recognition Manager – Collaborated with cross-functional teams and developed, kicked-off, and managed recognition programs for sales associates including programs for sales management, captive agents, independent agencies, and national and group accounts. Market Research – Research insurance industry activity and develop new initiatives to stay ahead of the competition. Utilized customer and public surveys and focus groups to tap into consumer insights. Correspondent January 1988 to January 2000 Company Name － City , State Reported on and wrote local interest stories. Columnist for monthly food and entertainment feature entitled "RSVP" which ran for five years. Education BA : Communication University of Pittsburgh － City , State BA : Business University of Pittsburgh － City , State Professional Designations Associate of Insurance Service (AIS) Associate of Personal Insurance (API) Skills Business strategy, content creation and management, email marketing, social media, public relations

PUBLIC-RELATIONS

FINANCE MANAGER Summary Identified fraud of $75,000, and during litigations testified as an expert witness in 2004 Puerto Rico Superior Court, client won the case and recovered $50,000. *Saved $42,000 on claims of two employees on an audit performed in the Government Development Bank of Puerto Rico *Well-earned reputation as a hard-working, quick-learning, and organized team player. Skills Budget Control & Administration Account Reconciliations Financial Statement Reporting and Analysis General Ledger Accounting Data Compilation Journal Entries Payroll Taxes Return Analysis (Puerto Rico and US) Auditing Ad-Hoc Reporting  Experience 07/2015 to 05/2017 Finance Manager Company Name － City , State Managed and oversees the Finance Department of a charter airline which generated up to $4.2 million in gross revenues. Responsible for accounts payable, ADP payroll processing, multiple bank reconciliations, maintain general ledger, financial reporting and analysis, ad-hoc reporting, budget, cash management, handle monthly and year end accounting process; ensure accuracy and integrity of accounts. Coordinated and analyzed fiscal budgeting systems to initiate effective controls and policies. Assured state and federal compliance of revenue, expenditure, and position control documents while maintaining internal control safeguards. Achieved accurate budgetary reviews and forecasts to develop projections for executive management oversight. Reviews and approves all reimbursements, manages petty cash fund and all bank accounts. Prepared financial statements in accordance with Generally Accepted Accounting Principles (GAAP). Maintained pertinent records on fixed assets inventory system. Reconfigured systems and resolved accounting errors, ensured accurate and efficient accounting processes and internal control policies. Coordinated with Planning Department on preparations and processes of annual operating budgets and documentation in aviation industry. Reports directly to CEO. 04/2012 to 06/2015 Staff Accountant Company Name － City , State Provided professional tax services to ensure accurate financial statements and tax compliance. Prepared and compiled financial information by preparing entries to general ledger accounts detailing assets, liabilities, and capital. Summarized balance sheets, profit and loss statements to project company financial position. 05/2000 to 12/2015 Accountant Company Name － City , State Managed overall operations and provided accounting and tax services to small/medium-sized businesses. Provided business management consulting. Handled accounting system setup and training, bookkeeping, account reconciliations and general ledger processing. payroll processing, and financial statements preparation, Provided individual, partnership, and corporate tax return preparation services. Built from start-up with zero clients to 47 clients and $150,000 annually in revenues. Ensured accurate and consistent accounting process to provide solutions for maintaining and improving an organization's financial conditions. Devised and set up accounting systems in QuickBooks, Peachtree and other software applications. Prepared reports, forms, and manuals for accounting and bookkeeping to ensure proper data maintenance. Computed taxes owned and prepared applicable tax returns statements further ensuring the compliance with payment and tax requirements. Maintained records of government agencies and represented clients before taxing authorities. Increased the effectiveness of controls, accuracy of financial records, and efficiency of operations, resulting in lowering their tax liabilities and increased refunds. Streamlined operations by standardizing and organizing accounting procedures. Ensured the conformance and procedural standards by examining and analyzing the financial documents. Resolved client issues, reconfigured systems, revised and resolved accounting errors. Prepared budgets and forecasts, review of budgets vs. actual to ensure accuracy. Provided advice on the financial conditions by analyzing the business operations, costs, revenues, obligations, and other financial commitments. Recommended solutions to various financial problems by surveying operations according to the accounting needs. 08/1993 to 05/2000 Auditor / Manager Company Name － City , State In Charge of accounting accounts from diverse industries such as retail, property management, and real estate, and specializing in construction industry 09/1991 to 02/1993 Staff Accountant Company Name － City , State Performed general accounting functions, including the preparation and review of financial analysis and reports. Education and Training Dec 1992 Bachelor degree : Business Administration, Accounting Pontifical Catholic University of Puerto Rico － City , State Business Administration, Accounting Activities and Honors National Association of Tax Professionals (NATP) Languages Bilingual Spanish and English Skills Account Reconciliations, Accounting, general accounting, accounting systems, accounting system, accounts payable, ADP, ADP payroll, Ad, Auditing, balance sheets, bank reconciliations, bookkeeping, budgeting, budgets, Budget, business management, business operations, cash management, consulting, client, clients, documentation, English, executive management, Finance, Financial, financial modeling, financial reporting, financial analysis and reports, financial statements, Fixed Assets, forms, general ledger, General Ledger Accounting, general ledger accounts, Government, inventory, macros, MS Excel, Microsoft Office, Outlook, Power Point, Word, organizing, Payroll, payroll processing, Peachtree, pivot tables, policies, PR, processes, profit and loss statements, QuickBooks, Quicken, reporting, Bilingual Spanish, tax compliance, Tax, Taxes, tax return preparation, tax returns

FINANCE

FREELANCE PRODUCTION MANAGER - MEN'S & WOMEN'S WOVENS/KNITS Summary Creative Development and Production Manager with a strong background in Men's and Women's Wovens, Denim, Knits, and Graphics. Passion to expand upon current skill sets and areas of expertise. Sets and maintains high personal and professional standards. Creative strategic thinker; strong ability to quickly identify, analyze, and resolve challenges to achieve the most effective outcome. Highlights Fabric and trim vendor relations Strong cost negotiation skills Superior communication skills WebPDM and PLM Extensive print knowledge Wash development Apparel construction Experienced in traveling to Asia factories Experience Freelance Production Manager - Men's & Women's Wovens/Knits July 2015 to Current Company Name － City , State Daily overseas communication with multiple factories regarding status of fit, PP, and TOP samples, bulk production issues/deliveries, and business strategies. Negotiated costing on factory level as well as at customer level to achieve IMU goals for company as well as customer. Sourced styles with various factories and costed garments before sales meetings; suggested changes to lower costs. Daily maintenance of data and reports for production matters and provide weekly WIP reports to customers. Aided in arranging shipments of bulk production based off of factory capability, delivery slides, customers ship windows and vessel dates. Maintained all on hand inventory records on a daily basis, issue Purchase Orders, and Sales Orders in Sage system. Managed the costing and negotiation process for 50% of the total business with overseas vendors in Hong Kong, Vietnam, Cambodia, and India to ensure 80% target margin was achieved · Maintained production calendar and managed wip reports to ensure 100% on time delivery of goods · Negotiated discounts if vendors were unable to maintain target delivery Monitored all PO's from inception through delivery to ensure accuracy throughout. Associate Pre-Production Manager - Men's and Women's Graphics October 2014 to June 2015 Company Name － City , State Managed the design and development cycle for 160 styles and 400 skus per season · Created reference library and standardized all graphic print techniques to ensure brand aesthetic was met across all vendors Partnered with Hong Kong counterparts directly with Peru factory to establish new techniques on a seasonal basis · Partnered with Design to ensure accurate creation of tech packs and artwork, as well as execution of graphic techniques throughout design cycle · Evaluated and negotiated all costing and allocations ·resulting in an 8% overall cost savings Served on PLM implementation task force. Associate Product Manager - Men's and Women's Knits and Graphics December 2012 to October 2014 Company Name － City , State Developed, sourced, and placed 80 styles and 200 skus per season on a 4 season basis; emphasizing quality and maintaining mark-on plans · Actively facilitated communication between vendors and cross functional teams such as Merchandising, Design, and Technical Design · Regularly met with Merchants throughout the line building process to maintain awareness of overall assortment and key items ·Closely monitored production schedules, purchase orders and delivery schedules · Evaluated vendor costing and maintained all costing references for best possible pricing ·resulting in a 4% cost savings from 2013-2014 Tracked and ensured all delivery dates were maintained from proto to sales sample, to bulk Product Development Associate - Women's Blue Label Denim July 2011 to November 2012 Company Name － City , State Served as liaison between Design, Production, HK/Italy counterparts and directly with Tunisia factory on the development cycle for 20 styles and 30 skus per season on a 6 season basis ·Partnered with the Design and Fabric teams in the selection of seasonal fabrics and new wash development · Partnered with Design and Tech to ensure accurate and timely initial development including: fabric/trim selection and development and label/packaging development · Coordinated with Trim/Print teams and external vendors in complex developments including beading, embroideries, hardware, and prints · Found creative solutions to design/development issues as they arose and resolved quickly Product Development Assistant - RRL April 2008 to June 2011 Company Name － City , State Managed development cycle for all Non-Denim Roughwear, Denim & Chambray Shirts, and Woven Headwear for 60 Men's and Women's styles and 80 skus per season on a 4 season basis Partnered with Design in accurate creation of initial tech packs including: fabric/trim selection, label/screenprint/packaging development, and wash development Traveled to Asia and worked directly with factories to ensure all initial development was executed correctly· Served as liaison between Design, Tech, Production, Fabric Manager, Trim Manager, and HK counterparts to ensure that design calendar was maintained, all key dates were hit, and any pending issues were quickly resolved · Tracked all showroom samples to ensure on time delivery resulting in successful showroom openings · Attended fittings and communicated any issues to HK counterparts. Administrative Assistant - RRL April 2006 to April 2008 Company Name － City , State Provided administrative support to SVP of RRL Design, VP of RRL Design Operations, and VP of Denim · Worked with Accounts Payable and external vendors to ensure timely processing of invoices · Maintained Travel and Entertainment, Proto, and office budgets Coordinated with vendors to assist in the production of RRL's Product Knowledge Guide · Contributed to multiple successful showroom openings by tracking sample status and organizing received samples. Office Manager May 2004 to February 2006 Company Name － City , State Managed day-to-day operations of 45-person office (calendar management, phone support, petty cash, records organization) Provided administrative support for five executives including: President, COO, and Senior Vice President · Provided support for offices in Los Angeles, San Francisco, and Orange County · Created and maintained budget for office. Education BBA degree : Design and Management Parson's School of Design Marketing, Public Relations, Advertising, International Business, Entrepreneurship, and Fashion Illustration Skills Business Strategies, Budget Maintenance, Costing and Vendor Negotiations Fabric Development, Trim/Hardware Development, Print Development, Packaging Development Quality Control, Merchandising, Inventory Management WebPDM, PLM, Illustrator, Microsoft Office, SAGE, MAC and PC Literate

APPAREL

INFORMATION TECHNOLOGY MANAGER Experience Information Technology Manager April 2007 to Current Company Name － City , State Annual budget planning for department, network administration, implementation of new technology, developed company applications, daily backups and technical support for 80 users. Administration of security firewall, spam firewall and web filter. VLAN's and VPN setup and administration. Windows Server 2008 R2 administration, Microsoft Active Directory administration with 100 PCs on Windows 7 and Windows XP. Microsoft DFS, DHCP, DNS and WSUS Services administration. FTP server implementation and administration. Microsoft Exchange Server 2010 Administration, creation of new users, distribution groups and daily backup. Servers and desktop backup with Symantec BackupExec 2012. Administration, maintenance and daily backup for Sybase SQL Anywhere 11.0 databases. Administration of Mac editing rooms on OS X 10.8 - 10.9 with SAN storage (Apple XSAN 30 TB Array administration on Promise VTrak Ex10 Series). Software installation and setup for editing rooms with Final Cut, Adobe Products, Cinema 4D etc; Hardware installation and configuration for video capture with Aja, Kona and Black Magic video capture devices. iNews (News Room Management System), Wide Orbit (Traffic, Sales and Revenue Software). Knowledge of Florical Systems (Software for Television Automation), Omneon video server, Streambox (Mobile Broadcast Streaming Video) and some Miranda products. Responsible for research, quote, acquisition and configuration of all new network technology in the company. Repair, installation and updates of Software and Hardware for PCs and Mac Computers. Information Technology Manager July 2001 to March 2007 Company Name － City , State Develop, maintain and support in-house applications. Responsibilities include software licensing, updating operating system for desktop computers and servers and technical support for 25 users. Supervised two employees for the department. In 2004 developed a program to track inventory of all hardware being distributed to 300 branch offices as well as a user manual for the in house application detailing procedures and processes. Network Administration for a LAN with 30 desktop PCs and 5 Windows 2003 Standard Edition, Active Directory Service, DHCP and DNS Server administration. Implementation of FTP Server for large file transfer. Implementation of Distributed File System (DFS) to share files in each department. Microsoft Exchange Server 2003 Administration, creation of new users, groups and policy groups, daily backup. Installation and maintenance of Certification Authority in Windows Server 2003 for web application. Administration, maintenance and daily backup for a database Sybase SQL Anywhere 9.0. Maintenance and Creation of desktop applications (Power Builder 6.5, Power Builder 9.0). Technical support for 300 branch offices. New installation and updates of Software and Hardware. Information Systems Administrator January 2001 to July 2001 Company Name － City , State Technical support for 10 network users and 100 branch offices. Implemented Terminal Service to be able to connect to five new branches in Colombia. Daily backup for Sybase SQL Anywhere 7.0 Database, Microsoft SQL Server 2000 Database, QuickBooks Pro Database and in house program. Network Administration, implementation of FTP service for 100 branches connections, creation of uses and security access. Windows 2000 Server Administration, Active Directory Service administration and maintenance. Microsoft SQL Server 2000 administration. Technical Support for branch offices. Installation and updates of Software and Hardware. Education BS : Computer System Engineer , January 29 2000 Fundacion Universidad Autonoma de Colombia － City , Colombia Computer System Engineer Computer Technician : April 26 1997 Certification in LAN Network Administration : January 1997 Centro Colombiano de Estudios Profesionales Pontificia Universidad Javeriana － City , Colombia Skills 4D, Active Directory, Adobe Products, Apple, Automation, backup, Broadcast, budget planning, Computer Technician, Hardware installation and configuration, Hardware, databases, Database, DHCP, DNS, editing, Final Cut, firewall, FTP, inventory, LAN, Mac, Magic, access, Microsoft Exchange Server, Windows 7, Windows, 2000, Windows XP, Network Administration, network, OS, operating system, Power Builder 6.5, Power Builder 9.0, processes, QuickBooks Pro, research, Sales, SAN, Servers, Software installation, Microsoft SQL Server, Streaming Video, Sybase SQL Anywhere 7.0, Sybase SQL Anywhere 9.0, Sybase SQL Anywhere, Symantec, Technical support, Television, video, VPN, Windows Server, Windows 2000 Server

INFORMATION-TECHNOLOGY

ENGINEERING TECHNICIAN Summary A challenging position in a Manufacturing, Engineering, or Research & Development environment where my overall technical background, along with my leadership and decision making capabilities will be combined to contribute to company goals, enlargement, & productivity. Highlights Excellent communication techniques Lean principles knowledge Microsoft Excel & Word Engineering operational functions Manufacturing systems integration Assembly drawing Design instruction creation Accomplishments Mastered engineering software programs, including Labview and ERP systems such as Microsoft AX Dynamics Trained new and current employees for both operating procedures and manufacturing disciplines Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Personally managed production activities to guarantee 90 % of orders were shipped on-time. Contributed to an increase in productivity through improvements in operations, quality, safety and administration. Promoted to Production Supervisor within 8 years of employment. Experience Engineering Technician April 2015 to Current Company Name － City , State Executing protocols for new system integration Help design & verify test fixtures are reliable for manufacturing sustainability Mechanically assemble components to specifications outlined by Engineering Work on various projects with lab setup, supply ordering, and test execution tasks Conduct bench testing and analyze data for final report System Testing verification & analysis Software configuration testing. Applied engineering principles to develop and operate electrical, mechanical and data processing systems. Executed root cause analysis to improve yield and reliability. Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity. Sr. Repair Technician February 2015 to April 2015 Company Name － City , State Responsible for reworking incoming PCB boards:. Troubleshooting component level board testing. Analyze schematics to prepare failure diagnostics. Prepare test for either production or rework boards by setting up test station to specification. Maintained safety by verifying compliance and assuring proper factory testing. Lead Manufacturing Technician Production Supervisor February 2004 to June 2014 Company Name － City , State Responsible for the 2nd shift production operations then promoted to Production Supervisor. Major accomplishments and duties in areas of: Responsible for completing production orders in a timely manner in the AMR department - Axsun Mechanical Robot Perform ENG tasks as well as prototypes requested by R&D department Assist with editing and creating ECOs, work instructions, and documentations Handled the task of Production Equipment maintenance and troubleshooting by using proper protocols Develop a working environment to ensure that quality, performance, and consistently are met Submitted detailed reports or delays to Management and Engineering team on employee training, daily production goals, equipment failures, and priorities Implementation of simplified process for all manufacturing operations - acknowledge that processes be broken down into simplified steps, characterizing process definitions and installed graphs and pictures to enhance operator's knowledge of operations Motivate and sustain commitment to lean manufacturing for all operators Posses a good knowledge of various assembly line stations with working experience Re-organized and stabilized the bottlenecks areas that poses threat to company goals Operated vacuum chamber machinery - lid seal, pick and place Build optical channel monitors used on optical sensing applications Align micro-optics using unique signal processing algorithms based on substrate's optical and coating power wavelength and optical signal-to-noise ratio measurements in the C, L, and C+L Band frequency Familiar with ERP systems - AX Dynamics and 5 S Lean Principles Supervisory role. Wafer Fab Technician September 1999 to January 2004 Company Name － City , State Responsible for production output in areas of the front end and testing. Help support Team Lead on various tasks involving data entry and maintaining equipments. Distributed virgin wafers from stock to production to employ wip Knowledge of operations in Laser Scribe Machinery, Keithly Instruments, and Karl Suss equipments Manipulated time for the job per machine and scheduled processes accordingly to achieved remarkable time efficiency. Completed certified training and chemical course Attended various training workshops as a part of the work and tried applying those principles for production jobs Worked in weekly rotational shifts with an excellent attendance record. Worked at the testing room and provided accurate inputs to the machines which produced fine results with minimal rejection ratios. Assembler/Operator April 2003 to September 2003 Company Name － City , State Responsible for the assembly of fluorescent light displays and maintaining the machines. Worked at a Press and Punch machine station and Drilling station Wired and assembled components into sub-assembly configurations Carried out post inspection duties to ensure quality meets standards Reported to supervisors about machine downtime and output. Test Technician March 2001 to January 2002 Company Name － City , State Responsible for the production of prototypes and processes develop by the Engineers. Tested final product and help to analyze data Recommended solutions on the testing line to improve failure rate Handled epoxy instruments, dicing machines, and heating ovens Assisted engineers with process flow and failure analysis. Education Diploma : 1999 East Boston High School － City , State Skills Data entry Employee training Equipment maintenance ERP : Microsoft AX Dynamics Failure analysis Inspection Lean manufacturing Mechanical processes protocols execution Supervisory System integration Team player Troubleshooting

ENGINEERING

CONSULTANT Summary Position in Accounting/Regulatory or banking operations Highlights Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of hedged funding) and Bloomberg. Accomplishments I was awarded Certificate of Recognition for the year 1998 that helped in lifting of the agreement with Federal Reserve Bank of New York. I was also awarded Certificate of Appreciation for the year 1999. Experience Consultant 01/2013 to 09/2016 Company Name City , State Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company. Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities. Preparation of sales tax monthly, quarterly and yearly tax returns for clients. Preparation of accounts, reports and financial statements for their clients. Provide all accounting services to their customers. Senior Accountant/Accounting Officer 01/2000 to 01/2013 Company Name City , State The New York Branch of Bank Hapoalim represents the banking and  Reviewed Bank's General Ledger and pass necessary entries to correct the G/L. The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system. I was responsible to process month end, quarterly and yearly closing. Post Journal entries to general ledger system. Prepared month end accruals and closing/adjusting entries. Processed and prepared sales and use tax return and commercial rent tax. Responsible for the preparation of call report. Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms. Assist in special project as directed by the Controller and CFO. Supervise the bank reconciliation and accounts payable process. Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy. Balance Sheet reconciliation and Custody reconciliation. Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws. Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries. Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks. Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management. Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities. Prepared written accounting policies and procedures. Responsible for maintenance of Chart of Accounts /adding and modifying. And open new G/L account. Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments. 01/1988 to 01/2000 Company Name City , State I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc. Package). I was responsible for preparation of monthly financial statements, and various financial reports for Head Office. Also responsible for statistical reports, and quarterly reports to Department of Commerce. Prepared and responsible for month end closing. Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch. Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures. Prepared and presented monthly variance analysis reports to Senior Management. Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance. Preparation of sales tax and commercial rent tax. Handling NYS Banking and FRB examiners. Education B.S : Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting and 124 credits completed. Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation. B.S : Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects are Accounting, Auditing, Business Law and statistic. M.A : Economics Economics, Statistics and Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics and Business Finance Work History Company Name Skills Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written

CONSULTANT

CARPENTER Summary Carpenter Foreman Position where I can effectively utilize my expertise and skills. Highlights Thorough knowledge of safety practices and occupational hazards related to construction work. Solid understanding of supervising, planning, delegating, and performing tasks Remarkable ability to comprehend, blueprints, drawings and sketches Certified rigger and signal person Proficient with welding and cutting Experienced equipment operator; skid steer, front end loader, forklift, aerial lift, excavator, crane, roller, Bidwell Possess knowledge and ability to use the following forming systems: Aluminum, Gang Form, Simons, EFCO, Wood Forms, MEVA PROFESSIONAL references Experience 10/2015 to Current Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. 08/2015 to 10/2015 Foreman Company Name － City , State Complete company required or regulatory documents such as DRA, JHA, Weekly Job site Inspection sheet, time sheets, etc. Supervise, mentor and coach craft personnel Direct work of assigned crew to meet daily schedule Understand production schedule and adjust daily work to meet schedule Perform on-site coordination of manpower, materials and equipment Request material needed for scope of work Read, understand and interpret plans and specifications as required and check work according to specifications Maintain high level of safety and adherence to all safety policies and procedures for craft personnel and subcontractors Present safety topics at meeting when required Knowledge and understanding of prevailing wage rules Ensures workers for each task are fully qualified to perform assigned duties Coordinate sub-contractors onsite Maintains knowledge of company values and strategic plan Perform additional assignments per management's direction. 08/2014 to 08/2015 Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. Education High school diploma Byron High School － City , State Associate degree (A.S Rock Valley College － City , State Additional Information 2 Skills blueprints, coach, direction, equipment operator, forklift, Forms, Inspection, materials, mentor, personnel, policies, Read, regulatory documents, safety, strategic, supervising, welding

CONSTRUCTION

BARTENDER Experience Bartender , 05/2018 Company Name – City , State Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis. Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality. Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly. Set up and breakdown all mobile bars per hotel standards. Greets guests with warm, genuine hospitality. Promote and up-sells product. Handle production of all consumption sheets or assists in the cash bar set up and closing process. Perform general cleaning tasks to adhere to Health Department regulations Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas. Greet guests. Stock bar and complete other pre-opening requirements. Maintain a clean bar area. Prepare and serve alcoholic beverages according to standard recipes. Comply with basic safety and sanitation requirements. Organizational product. Operate club's POS. Work large or small events with minimal supervision and in a team environment. Complete pre-closing requirements. Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally. Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C. liquor laws responsibly. Make recommendations to inquiring guests without delay. Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions. Assure proper documentation of beverage transfers between departments. Keep bar, storage areas and beer coolers clean and sanitary. Properly sanitize blender cup, strainer, knives and pour spouts. Operate POS system. Serve as cashier. Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops. Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests. Provided bar back with clear instruction of priorities to be completed. Carry trays of dirty dishes to dishwasher and unload/rack properly. Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times. Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time. Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles. Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished. Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close. Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift. Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes. Verify the legal age of all guests that appear to be under the age of 30 Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI. Provide friendly service to all guests and fellow employees. Set up assigned service bar location with all beverages, garnish, glassware, and supplies. Set up assigned table section, making sure all surfaces and furniture are clean. Complete all transactions according to department policies and procedures. Engage with the guest during their visit. Complete all opening and closing side work. Maintain a clean and safe work area thru out the shift. Count down drawer and bank. Turn in completed correct paperwork with all funds accounted for and balanced. Assist management in keeping the event area in clean and perfect condition. Maintain product and supplies in service Bartender - St. Jude Golf Tournament / May 2018 / Memphis, TN. Recognizes levels of intoxication and prevent customers from being overly intoxicated. Maintains a safe work environment. Inform customers about current bar specials and practices suggestive selling beverages and food. Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes. Informs manager or supervisor when supplies are needed. Provide a full bar service including beer and crafted cocktails. Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc. Clean all bar tables, ashtrays and wipes clean and checks chairs for spills. Maintain and clean all alcohol and soda control devices. Record all sales by ringing exact amounts into register. Greet customers in a courteous manner. Review any shortages and overages and record it for management's review. Setup bar area and seating area prior to opening. Maintain security of all bar supplies and inventory and maintain record of daily operations as required. Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types of payment and make change. Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area. Clear and reset tables. Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. Interact with guests in a friendly/fast manner. Serve multiple tables, as determined by management Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX. Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling. Set up and breakdown of margarita machines, wells and other bar equipment. Labeling of produce and batches using proper day dots. Interact with guests while maintaining a professional work environment. Operate the bar,. Processing cash and credit card transactions. Monitor inventory efficiently. Keep a neat and organized work space. Prepare and serve alcoholic and non-alcoholic drinks. Wash and sterilize glassware. Prepare garnishes for drinks and provide full service to patrons. Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Present drink and food menus, make specific recommendations and answer questions regarding all menu items. Restock and replenishment of bar inventory and supplies. Thank guests for their visit and invite them to return, Greet the members by name. Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness. Accurately take, relay and serve the guests. Display a working knowledge of wine and wine etiquette. Prepare and serves alcoholic beverages in accordance with PGA policy and State law. Monitor members alcohol intake and reports any potential problems to the manager. Bill the members account for items purchased. Arrange display areas to project a clean and attractive image. Restocking of equipment and supplies. Requisition of liquors, beverages and supplies. Keep assigned area and equipment clean and sanitized. Maintain overall bar readiness, cleanliness and sanitation. Total receipts at the end of the shift Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interact with customers, taking orders and serving food and drinks. Assess bar customers' needs and preferences and making recommendations. Mix ingredients to prepare cocktails. Check customers' identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - St. Jude Golf Tournament / May 2017 / Memphis, TN. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX. Maintain a warm, welcoming, "Corner Bar" atmosphere. IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger. Properly and promptly prepare, garnish, and serve drinks to guests. Engage with guests by making drinks in front of the guest using working flair. Make appropriate beverage and food recommendations. Upsell guests on food or drink items when appropriate. Keeps a clean, organized bar area. Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables. Accurately record pre-checks, and picks up all food and beverage orders. Serve customers their food and beverage orders in prompt and courteous manner. Set tables as needed prior to customer arrival. Contribute to customer satisfaction by attending to restaurant customer needs. Ensures that bar area is in proper condition for arrival of customers. Verify workstations are stocked, neat and orderly. Stock work related items. Processes customer restaurant bills promptly and accurately. Inquires in to the level of satisfaction experienced by the customer. Issue customer bills in accordance with PGA policies Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX. Provide exceptional Customer Service. Greet patrons and provide drinks and food. Secure proper I.D. Accurately count inventory and money at the beginning and end of each shift. Maintain inventory as assigned. Understand and market PGA promotions. Properly payout guests. Keep bar area stocked, clean and well maintained. Update supervisors on issues relating to operations, i.e. equipment or processing failures. Bartender - AT& T Byron Nelson Golf Invitational / May 2016. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware. Bartender , 05/2016 Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests. Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce. Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality. Greet guests in a courteous, friendly manner. Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control. Check guests at the bar for proper identification. Detect and acts upon guest inebriation as trained. Demonstrates knowledge of liquor laws. Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed. Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank. Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized. Arrange bottles and glasses to maintain an attractive display in the bar area. Wash and sterilizes stemware. Public Relations & Marketing Consultant , 06/2006 to Current Company Name Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations. Typical work activities include but not limited to:. Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);. Write and editing press releases, in-house newsletters, speeches, articles and annual reports;. Maintain and updating information on an organization's website;. Use corporate advertising to maintain an organization's identity, name and reputation;. Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;. Answer enquiries from individuals, journalists and other organizations;. Speak in public at presentations, press conferences, radio and TV interviews, and meetings;. Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;. Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;. Waitress/ Cashier , 05/2000 to 06/2002 Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their tables. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food, tableware, and linens. Work History Bartender , 05/2018 Company Name – City , State Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis. Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality. Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly. Set up and breakdown all mobile bars per hotel standards. Greets guests with warm, genuine hospitality. Promote and up-sells product. Handle production of all consumption sheets or assists in the cash bar set up and closing process. Perform general cleaning tasks to adhere to Health Department regulations Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas. Greet guests. Stock bar and complete other pre-opening requirements. Maintain a clean bar area. Prepare and serve alcoholic beverages according to standard recipes. Comply with basic safety and sanitation requirements. Organizational product. Operate club's POS. Work large or small events with minimal supervision and in a team environment. Complete pre-closing requirements. Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally. Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C. liquor laws responsibly. Make recommendations to inquiring guests without delay. Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions. Assure proper documentation of beverage transfers between departments. Keep bar, storage areas and beer coolers clean and sanitary. Properly sanitize blender cup, strainer, knives and pour spouts. Operate POS system. Serve as cashier. Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops. Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests. Provided bar back with clear instruction of priorities to be completed. Carry trays of dirty dishes to dishwasher and unload/rack properly. Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times. Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time. Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles. Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished. Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close. Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift. Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes. Verify the legal age of all guests that appear to be under the age of 30 Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI. Provide friendly service to all guests and fellow employees. Set up assigned service bar location with all beverages, garnish, glassware, and supplies. Set up assigned table section, making sure all surfaces and furniture are clean. Complete all transactions according to department policies and procedures. Engage with the guest during their visit. Complete all opening and closing side work. Maintain a clean and safe work area thru out the shift. Count down drawer and bank. Turn in completed correct paperwork with all funds accounted for and balanced. Assist management in keeping the event area in clean and perfect condition. Maintain product and supplies in service Bartender - St. Jude Golf Tournament / May 2018 / Memphis, TN. Recognizes levels of intoxication and prevent customers from being overly intoxicated. Maintains a safe work environment. Inform customers about current bar specials and practices suggestive selling beverages and food. Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes. Informs manager or supervisor when supplies are needed. Provide a full bar service including beer and crafted cocktails. Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc. Clean all bar tables, ashtrays and wipes clean and checks chairs for spills. Maintain and clean all alcohol and soda control devices. Record all sales by ringing exact amounts into register. Greet customers in a courteous manner. Review any shortages and overages and record it for management's review. Setup bar area and seating area prior to opening. Maintain security of all bar supplies and inventory and maintain record of daily operations as required. Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types of payment and make change. Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area. Clear and reset tables. Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. Interact with guests in a friendly/fast manner. Serve multiple tables, as determined by management Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX. Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling. Set up and breakdown of margarita machines, wells and other bar equipment. Labeling of produce and batches using proper day dots. Interact with guests while maintaining a professional work environment. Operate the bar,. Processing cash and credit card transactions. Monitor inventory efficiently. Keep a neat and organized work space. Prepare and serve alcoholic and non-alcoholic drinks. Wash and sterilize glassware. Prepare garnishes for drinks and provide full service to patrons. Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Present drink and food menus, make specific recommendations and answer questions regarding all menu items. Restock and replenishment of bar inventory and supplies. Thank guests for their visit and invite them to return, Greet the members by name. Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness. Accurately take, relay and serve the guests. Display a working knowledge of wine and wine etiquette. Prepare and serves alcoholic beverages in accordance with PGA policy and State law. Monitor members alcohol intake and reports any potential problems to the manager. Bill the members account for items purchased. Arrange display areas to project a clean and attractive image. Restocking of equipment and supplies. Requisition of liquors, beverages and supplies. Keep assigned area and equipment clean and sanitized. Maintain overall bar readiness, cleanliness and sanitation. Total receipts at the end of the shift Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interact with customers, taking orders and serving food and drinks. Assess bar customers' needs and preferences and making recommendations. Mix ingredients to prepare cocktails. Check customers' identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - St. Jude Golf Tournament / May 2017 / Memphis, TN. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX. Maintain a warm, welcoming, "Corner Bar" atmosphere. IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger. Properly and promptly prepare, garnish, and serve drinks to guests. Engage with guests by making drinks in front of the guest using working flair. Make appropriate beverage and food recommendations. Upsell guests on food or drink items when appropriate. Keeps a clean, organized bar area. Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables. Accurately record pre-checks, and picks up all food and beverage orders. Serve customers their food and beverage orders in prompt and courteous manner. Set tables as needed prior to customer arrival. Contribute to customer satisfaction by attending to restaurant customer needs. Ensures that bar area is in proper condition for arrival of customers. Verify workstations are stocked, neat and orderly. Stock work related items. Processes customer restaurant bills promptly and accurately. Inquires in to the level of satisfaction experienced by the customer. Issue customer bills in accordance with PGA policies Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX. Provide exceptional Customer Service. Greet patrons and provide drinks and food. Secure proper I.D. Accurately count inventory and money at the beginning and end of each shift. Maintain inventory as assigned. Understand and market PGA promotions. Properly payout guests. Keep bar area stocked, clean and well maintained. Update supervisors on issues relating to operations, i.e. equipment or processing failures. Bartender - AT& T Byron Nelson Golf Invitational / May 2016. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware. Bartender , 05/2016 Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests. Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce. Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality. Greet guests in a courteous, friendly manner. Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control. Check guests at the bar for proper identification. Detect and acts upon guest inebriation as trained. Demonstrates knowledge of liquor laws. Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed. Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank. Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized. Arrange bottles and glasses to maintain an attractive display in the bar area. Wash and sterilizes stemware. Public Relations & Marketing Consultant , 06/2006 to Current Company Name Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations. Typical work activities include but not limited to:. Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);. Write and editing press releases, in-house newsletters, speeches, articles and annual reports;. Maintain and updating information on an organization's website;. Use corporate advertising to maintain an organization's identity, name and reputation;. Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;. Answer enquiries from individuals, journalists and other organizations;. Speak in public at presentations, press conferences, radio and TV interviews, and meetings;. Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;. Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;. Waitress/ Cashier , 05/2000 to 06/2002 Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their tables. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food, tableware, and linens. Summary Objective: Seeking a professional bartender position with your company, which will require me to utilize my skills, abilities and experience to contribute and assist in ensuring the company's success. Summary: Experienced TABC and Food Handler Certified Special Event Bartender/Cocktail Server of 7 years. Skill and Knowledge: Knowledge of principles and processes for providing outstanding customer and personal services Ability to multi-task Knowledge of food and beverage preparations, service standards, guest relations and etiquette Knowledge of the appropriate table settings and service ware Ability to stand for extended periods of time during a shift Ability to work shifts at off premise locations Possesses strong verbal and written communication skills Knowledge of beverage preparation and service of various alcoholic beverages Personal Characteristics: Professional demeanor in appearance Confident manner of speaking Willingness to engage with guests Mental flexibility to perform different roles day to day Sense of urgency to complete tasks and service guests in a timely manner Ability to work with a sense of urgency on behalf of the membership without disrupting the atmosphere of the dining room Effortlessly polite, patient and courteous at all times Interacts well and effectively communicate with members, guests and staff Maintains neat and professional appearance Ability to follow directions from a supervisor Ability to work fast and safely Possesses good coordination and balance Personable, responsible and willing to work in a team environment Ability to properly execute the POS system Capable bartender that is passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Looking to bring history of exceptional service to growing restaurant. Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers of all types. Friendly, open and committed to building customer base by providing positive service experience. Interests License: TX Drivers Food Handler TABC Highlights Accounting, Organizing Advertising, Organizational Basic, Policies Brochures, POS C, Presentations Cashier, Press Closing, Press releases Conferences, PR Cooking, Processes Credit, Promotion Make change, Public Relations Clients, Publicity Customer satisfaction, Quality Customer Service, Radio Direct mail, Safety Documentation, Selling Editing, Sales Special events, Speeches Exhibitions, Supervisor Fast, Supervising Forms, Supervision Functional, Tables Funds, Taxes Health and safety standards, TV IDs, Television Image, Tops Instruction, Website Insurance, Articles Maintain inventory, Annual reports Inventory Law Legal Market Marketing Meetings Money Multimedia Neat Newsletters Newspapers Preparing garnishes Basic math Classic cocktails Responsible alcohol service Liquor, beer and wine knowledge Staff management Beverage preparation Food running Hospitality service expertise Performance improvement Making change Aloha POS Fast learner Creative mixology Clear and effective communication New hire training Positive attitude Food preparation and safety Attending multiple customers Fluency in English Customer service Reporting and documentation Engaging personality Interpersonal skills Highly reliable Cash register operation Able to bend, squat and reach Sale expertise Handling difficult customers TABC license FOOD HANDLER license Education High School Diploma : 1993 Susan B. Dorsey High - City , State Cosmetology , 1993 Career Academy Inc - City , State Skills Accounting, advertising, basic, brochures, C, cashier, closing, conferences, cooking, credit, make change, clients, customer satisfaction, Customer Service, direct mail, documentation, editing, special events, exhibitions, fast, forms, functional, funds, health and safety standards, IDs, image, instruction, Insurance, Maintain inventory, inventory, law, legal, market, Marketing, meetings, money, multimedia, neat, newsletters, newspapers, Organizing, Organizational, policies, POS, presentations, press, press releases, PR, Processes, promotion, Public Relations, publicity, quality, radio, safety, selling, sales, speeches, supervisor, supervising, supervision, tables, taxes, TV, television, tops, website, articles, annual reports

PUBLIC-RELATIONS

HR ASSISTANT Professional Summary I am a HR Assistant who can reflect your values of excellence & quality. I provide excellent customer service for a variety of services while multi-tasking, maintaining confidentiality, and interacting with management, employees, customers, and vendors. I am currently furthering my education in the medical field. I look forward to working in an environment that enables me use of my skills to gain further experience. Skill Highlights Strong organizational skills Sharp problem solver Active listening skills Courteous demeanor Energetic work attitude Work Experience Company Name April 2008 to Current HR Assistant City , State Assemble employee new hire packs Setting up, monitoring and then tracking employee probationary periods Carrying out background and reference checks on prospective employees Acting as the first point of contact for anyone enquiring about a vacancy Maintenance of the HR records and systems Tracking of any employee anniversaries and awards they are due Developing reports for HR Director on clinical staff quotas Screening phone calls, emails, letters and personal visits Quality Assurance tracking/monitoring quarterly. Company Name July 2007 to April 2008 Client Service Representative City , State Scheduled aides and Nurses for varies Clients Scheduled and Completed DNA Collections Completed Orientation for field staff new hires Verified Payroll for field staff employees Creating Files for clients and employees Execution of On-Call responsibilities and Scheduling Making Copies, File and Fax Maintain Compliance rules for various clients Updating and Typing Physician orders CAP meetings with managers. Company Name October 2005 to October 2006 Assistant / Office Manager City , State Scheduled appointment of Client's and answer the telephone for 2 offices. Arranged for hospital admission and laboratory services Recorded medical history and vital signs, explaining treatment procedures to Clients Preparing Client's for examination and assisting the Physician during the examination Collected and prepare laboratory specimens of perform basic laboratory tests Disposed of contaminated supplies and sterilize medical instruments Assist doctor during procedures such as pap smears, endometrial biopsies. Data-entry Client's Insurance information into the database system Maintained files and completed pre-natal records when lab reports are returned. Faxing and filing verifying insurance and updates on insurance In-services with organizations such as Komen foundation, many drug representatives Preceptor - assist other co-worker with their duties. Company Name May 2000 to June 2006 Obstetrician Technician City , State Set-up patients on fetal monitors Scheduled Client's for cesarean section deliveries Data entry patient's information into database in the Qs system Cleaned and sterilize instruments Ordered supplies for the Labor and Delivery Measured patient's temperature, blood pressure, pulse, height and weight to record the patient's vital signs Supervised the release of information to physicians, insurance companies, and others in accordance with departmental policy, New Jersey Laws, and other regulations affecting medical records Reviewed medical records for completeness and accuracy; initiates procedures to facilitate prompt completion of records by Physicians; refers incomplete or inaccurate records for correction Reviewed policies and procedures to assure compliance with the Joint Commission on Accreditation of Hospitals and other regulatory agencies Supervised filing and issuance of records to authorized personnel Evaluated and revised medical records procedures and forms to identify more efficient and complete methods of maintaining medical records and data Knowledge of medical recordkeeping principles and practices Reviewed, coded and indexing of patients records and the abstraction of data for reports Knowledge of medical ethics and medical terminology Knowledge of hospital policies and state regulations Ability to recognize adverse signs and symptoms in patients Ability to establish and maintain effective working relationships with subordinates, physicians other medical and administrative personnel Ability to utilize various types of electronic and/or manual recording and information systems used by the office or related units Knowledge of the techniques used to administer pulmonary and cardiac resuscitation Knowledge of the appropriate emergency treatment depending on the patient's condition Ability to prioritized emergency medical treatment needs Ability to remain calm in a crisis situation Maintained necessary records and files. Company Name March 1999 to January 2000 Pharmacy Technician City , State Retrieved patient's information from the computer Provide Client's information to pharmacist and other Healthcare facilities. Filled prescriptions with assistance from pharmacist Answered phones Inventory coordinate. Skills Professional and friendly. Careful and active listener. Multi-tasking. Careful and active listener. Education and Training Edgecombe Community College Present Select One : Nursing City , State , United States Continuing education in Nursing. Nash Community College 07/08 Certified Nursing Assistant 03/07-05/07 Nash Community College - Certified Nursing Assistant 2 : CNA City , State , United States Continuing education in Nursing

HR

CHEF MANAGER Professional Summary Food Production Management – K12 Chef Management Experience – National School Lunch Program Oversight – Food Safety Champion – Culinary Innovation – Proven Team Leader – Creative Recipe Presentations – Training & Development – Contract Management- Inventory and ordering management– Procurement Analysis – Auditing Management – Waste management skills – Food Cost & Labor Management – Strong Catering abilities – Restaurant Management skills – Team Player – Excellent communication skills – MS Office Proficient – Budgeting & Invoice competencies – Food Allergy/medical condition trained – Quick Books – Quicken– Newton POS– Cater Trax knowledgeable – Menu Software Proficient waste management savvy- La ethics trained Skills Food spoilage prevention Kitchen Management Menu planning Recruiting and Hiring Cooking skills Supply ordering Budgeting Food plating and presentation Signature dish creation Forecasting and planning Baking and broiling skills Recipes and menu planning Sanitation guidelines Workflow Optimization Food inventories Performance assessments Adaptability Cultural awareness Written Communication Work History Chef Manager 08/2020 to Current Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Scheduled and received food and beverage deliveries, adhering to food cost and budget. Pitched in to work line during busy periods or in place of sick employees. Maintained high food quality standards by checking delivery contents to verify product quality and quantity. Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates. Properly handled and stored food to eliminate illness and prevent cross-contamination. Collaborated with Lusher Elementary in production or modification of menus and selections. Chef Manager 08/2019 to 03/2020 Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Recruited and hired employees to build effective culinary team for $1.5 million annual revenue-producing restaurant in New Orleans. Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers. Evaluated inventory levels on weekly basis and placed orders to restock Cooler and Dry items before supplies ran out. Prepared meals from scratch using authentic, popular recipes to generate repeat business. Averaged a $.98 food production cost while feeding over two thousand children Achieved 83% participation rate (enrollment), including breakfast and snack meals Managed USDA/DOD funds Experienced with Union workers and union practices General Manager of Operations 01/2017 to 07/2017 Company Name – City , State Created, managed and executed business plan and communicated company vision and objectives to motivate teams. Improved productivity while reducing staffing and operational costs by 7.5%. Recruited, interviewed, hired, and developed team members that exemplify company culture and values. Conduct performance appraisals, coaching, counseling, motivating, and recognition activities to retain and develop the store team. Advanced productivity KPIs by leading trainings on procedures and safety practices. Closed store without incurring lease penalties and in excellent standing with building management. Operations Manager 01/2010 to 11/2016 Company Name – City , State Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Reduced average contract expenses by 16% through aggressive negotiations with vendors. Effectively grew business and manage sales revenues in excess of $450,000 annually. Worked closely with team to help business win several awards — Small Business of the Year (Gambit magazine), King Cake of the Year (2015, NOLA.com), Best of the Rest (2016, Youth Leadership Council), and others Documented safety action plans, quality initiatives, and team performances. Education Associate of Arts : Pastry Arts 05/2009 University of New Orleans - City Bachelor of Science : Business Management 05/2005 Northwestern State University of Louisiana - City , State Graduated with 3.1 GPA Graduated in Top 17% of Class Minored in Marketing Certifications Certified Servsafe, Expiration 2024 Member of the American Institute of Culinary Professionals 2019 Culinary Innovation of America Jr Board member

CHEF

PURCHASING AGENT Summary Experienced buyer with demonstrated organization, customer service, communication, management and relationship-building skills. Highlights Retail Management 10-key By Touch MS Office PowerPoint Customer Service Scheduling New customer acquisition Fluent in Spanish Outlook Problem Resolution Regulatory Compliance Front-Office Operations Report Preparation Marketing & Sales PhotoShop Dependable and reliable Education Bachelor of Arts , Communication 2001 ST. EDWARD'S UNIVERSITY － City , State Communication Experience Purchasing Agent Jan 2011 to Current Company Name － City , State Source, develop and maintain dynamic supplier relationships in order to obtain competitive pricing for components and raw materials. Generate requests for proposals, communicate and verify technical specifications to suppliers, analyze supplier responses, negotiate pricing, payment terms and consignment solutions with suppliers. Work with Accounting Department to coordinate timely deposits as required by suppliers. Review and interpret Material Resource Planning (MRP) reports. Work with Sales, Engineering and Production teams to coordinate purchasing in order to meet critical project deadlines. Generate purchase orders for fabricated components, raw materials and supplies used in the manufacturing process in accordance with engineering project requirements, expedite and ensure orders are confirmed in a timely manner. Assist Production Manager, Planners and Project Engineers in coordinating and expediting the flow of materials, goods and services into the manufacturing and assembly process. Communicate vendor concerns and/or issues to upper management in an effort to improve material flow efficiency. Provide resolution on the status of any supplier quality or delivery issues to internal customers. Provide feedback to suppliers regarding damages, shortages, defective or unacceptable product with the supplier and take corrective action. Banking Center Manager II Jan 2009 to Jan 2011 Company Name － City , State Periodically communicate with upper management to review branch performance assessments and update staff on business developments, ensuring full compliance requirements and tight deadlines. Author professional correspondence to customers and vendors. Deliver series of presentations for local businesses, providing product information and educating employees on basic financial management. Conduct sales and compliance sessions with entire banking center team on a monthly basis. Manage all aspects of day-to-day operations as manager of retail branch for 15 associates: Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service. Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates. Conduct and approve quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports. Generating sales leads through community outreach activities and developing business partners, while building internal relationships. Managing difficult situations with customers and providing clients with information, data, and advice. Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. Coach and train the teller and seller team to process transactions accurately, efficiently in accordance with established policies and procedures. Uncover and satisfy customer needs through the sale of financial products and services, while running all aspects of an efficient and productive branch. Assistant Banking Center Manager Jan 2004 to Jan 2009 Company Name － City , State Assisted branch manager in a retail banking branch with direct accountability of 17 associates Assisted in the deployment of communications to assist banking center in product sales goal adoption and sustainment. Personally delivered sales coaching and sustainment strategies to drive bank product sales in the banking center. Interacted directly with associates on a daily basis to provide performance data in order to drive a sales and compliance focus. Created daily, weekly and monthly coaching routines to drive understanding of compliance goals and measures to support those goals. Coordinated and facilitated monthly banking center meetings with all banking center associates to encourage effective coaching, helping associates overcome sales challenges. Teller/Teller Operations Specialist Jan 1999 to Jan 2004 Company Name － City , State Directly managed seven associates' performance to include sales, compliance, operational excellence, and the customer experience Created tools and resources to ensure associate readiness of new initiatives. Accountability for cash accuracy and led performance that resulted in 100% zero teller cash differences for two consecutive months. Managed compliance results and held monthly meetings to ensure all associates understood compliance goals and activities required to support the goals. Supported in the final closing of banking center. Languages Bilingual in Spanish Interests Little League Volunteer U6 Soccer Coach Team Bank of America Community Volunteer Additional Information Team Bank of America Community Volunteer 2010 Queen of Hearts Award for most team involvement in community service activities 2008 Top Performer Award 2004 Top Teller Performer Award Alpha Phi Omega Co-ed Community Service Fraternity St. Edward's Communication Society Member Salutatorian of High School Class Skills 10-key By Touch, Accounting, Photoshop, banking, developing business relationships, coaching, competitive, Customer Service, delivery, focused, Front-Office, Regulatory Compliance, management, manufacturing process, Marketing & Sales, materials, Microsoft Office, Outlook, PowerPoint, MRP, policies, presentations, pricing, Problem Resolution, proposals, purchasing, quality, retail, Retail Management, Sales, Scheduling, Spanish, Supervising

BANKING

HR GENERALIST Summary Energetic, Bilingual Human Resources Professional offering ~11 years of extensive and successful experience administering various HR plans and procedures. Emphasis on recruitment/retention, management and HR principles & practices. Expertise in employee relations and organization development through education, and experience, seeks a similar role to produce immediate growth contribution to a rewarding company. Highlights Hiring and retention Training and development Compensation and benefits New hire orientation Compensation administration/payroll Mediation expertise Employee relations Labor agreements Regulatory compliance Knowledgeable in all HR Systems Experience Company Name City , State HR Generalist 12/2014 to Current Develops Human Resources policies, procedures, plans and budgets. The safety of the workforce for recruitment, development and compensation of a superior workforce. Develops an employee-oriented culture that emphasizes quality, continuous improvement and high performance. Conduct new employee orientation to foster positive attitude toward organizational objectives. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Serve on the executive management team and assists and advises company managers about Human Resources issues with regards to compensation, benefits, compliance, organizational development, HRIS, training & development and employee relations. Review and provide comments on the adequacy of documents and took necessary steps to cure any deficiencies. Create and implement the exit and interview program process. Run the bi-weekly payroll process. Increase the employee base by 15 % to meet changing staffing needs. Company Name City , State HR Generalist 02/2013 to 12/2014 Administered various HR plans and procedures for all company personnel; assist in development and implementation of personnel policies and procedures; Ensure employee compliance. Conducted recruitment efforts for all exempt and non-exempt personnel for shop and office which including temporary employees for each. Assisted in evaluation of reports, decisions, and results of department in relation to established goals. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Conducted employment verifications and investigations. Developed company personnel policies, standard operating procedures and employee handbooks. Educateed and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed and facilitated all new-hire orientations. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Managed the employee offer process with 100% at the exempt level. Processed unemployment claims and acted as the company representative at unemployment hearings. Company Name City , State Human Resource Manager 10/2008 to 01/2013 Developed, implemented and coordinated policies and procedures for all Human Resources functions such as recruiting, wage/salary administration and health programs. Directed employee performance management program. Promoted the opportunity for a formal discussion by employees and their supervisors to review overall work performance, objectives, and career development. Partnered with management team members on issues involving employee relations such as terminations, suspensions, EEOC claims and rule interpretations. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Company Name City , State Staffing Manager 10/2004 to 09/2008 Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Explained employee compensation, benefits, schedules, working conditions and promotion opportunities. Coordinated employment offers with management and extended offers to selected candidates. Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws. Evaluated timecards for accuracy on the regular and overtime hours. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Education BBA : Human Resource Management 2004 Sam Houston State University , City , State , USA Minor in  International Business Coursework in Human Resource Management Coursework in Business Administration Associate of Science : Liberal Arts 2000 North Harris Community College , City , State , USA 3.8  GPA Liberal Arts Skills ADA, ADP, benefits, clarify, employee relations, human resource, Human Resources, HR, insurance, law enforcement, mediation, MS Office, office, SharePoint, Organizational, performance management, personnel, policies, promotion, recruiting, recruitment, employee handbooks, vendor management

HR

SOCIAL ENGAGE SALES Summary My Current role represents Komli's entire social media business across Thailand. I take Komli's social offerings to brand and performance advertisers as well the regional/local agencies. This is involve going to market with social advertising options across Facebook, Twitter and other social partnerships that Komli brings to market. It also involves demonstrating the use of Komli's technology offerings across social and how they benefit customers in the long run. I am not only be directly responsible for the team's targets, growth, retention etc. but would also be involved in delivering platform demonstrations to agencies and clients, signing long-term tech and advertising contracts, organizing and executing trainings and orientation for clients. Key success metrics are hitting the quarterly target, retaining existing clients, ensuring personal and professional growth of their direct teams, regional reporting and management Highlights Skills: Presenting and speaking  Educating and training  Platform and operational expertise Sales and marketing Social Media understanding Setting and achieving targets Pipeline and sales planning Account management and support Leadership Mentoring Team-work Business planning Sales Relationship building Management Communication Proactive approach Problem solving Experience Social Engage Sales 01/2015 to Current Company Name City , State The Technical Account Manager directly manages a portfolio of clients that are using the social media ads management platform.  The key metric for success is the amount of media spend in the system and other softer metrics like number of features used and success on the KPI's the client is trying to achieve from the platform.  The Account Manager will play an integral role in recommending and implementing strategies for meeting client goals. This individual will drive renewals and retention. This position is responsible for customer on-boarding, implementation, account growth, technical support and account success.      Key Responsibilities:Conduct the one month orientation training sessionsProvide the service levels for clients documented on the service level agreements Daily account and customer relationship management and provide technical support for all assigned clients   Assist in product trainings and perform Quarterly Business reviews as needed  Act as a liaison between internal teams to ensure customers' needs are being met   Understand customer usage and provide best practices support to encourage that the platform is being used to the optimum  Reviews client accounts and other reports to determine needs/priorities for clients and engage in regular proactive service management discussions  Enhance client relationships  through  extensive knowledge of  client's marketing goals and through personal and face-to-face interactions  Identify and communicate up-sell opportunity within each account   Deliver satisfied customer relationships that result in references, case studies, and  renewals Get client feedback to advise on the product road map  Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed    Senior Sales Manager 01/2014 to 12/2014 Company Name City , State Vserv.mobi ( Singapore limited)-Follow the process as outlined  by VP (Vikas Gulati). Weekly reports and detailed pipelines to be updated on weekly basis. List of accounts / agencies to be managed . Weekly Review Call-Managing Unilever , OMD and the rest of local account from regional and Thailand perspective-Follow the process outlined by VP and will do weekly pipeline to give clear status on allccounts… Need to make sure that the company revenue on track to hit brand business towards US$200K as outlined AOP numbers . Sales lead 08/2011 to 01/2014 Company Name City 1.Vserv.mobi ( Singapore limited) Follow the process as outlined below by VP. Weekly reports and detailed pipelines to be updated on google docs on weekly basis. List of accounts / agencies to be managed. Weekly Review Call Managing Unilever , OMD and the rest of local account from regional and Thailand perspective Follow the process outlined by VP and will do weekly pipeline to give clear status on all accounts.. Need to make sure that the company revenue on track to hit brand business towards US$ 200K as outlined AOP numbers. Develop and cultivate leads for the sales pipeline Assess potential business deals, negotiate favorable terms, and gain commitment Generate sales leads through personal, professional & external networks Present, negotiate and sell Online Media's products to prospective agency and direct clients, typically pitching to executives, media planners and marketing managers Establish, develop and maintain business and social relationships with current and potential clients Participate in promotional events such as trade shows and seminars Work with other members of the regional team to anticipate and respond to a variety of business needs. Business Development Consultant 01/2011 to 07/2011 Company Name City Identify & qualify new software opportunitiesfor Oracle - Consult with C-level executives to determine their business issues & Engage with Oracle team provide the best engineered solutions. Cooperate with Account Managers & Partners to close projects - Create Account plans to ensure the Target achievemen - Contribute to revenue generation for database license business - Build and maintain effective customer & partner relationships - Promote Oracle technology product through events, webcasts and phone calls - Host events for Oracle Thailand Technology team. Education BBA : Marketing Management 2011 Assumption university City , State , Thailand Marketing Management High School Diploma Assumtion University Bangkok, Bangkok, thailand Matt-Sci, 2006 Hadyai vittayalai school - Hadyai, Songkla, Thailand Skills agency, C, clients, database, Managing, marketing, networks, Oracle, sales, seminars, phone, trade shows

DIGITAL-MEDIA

DIRECTOR OF PUBLIC RELATIONS Executive Profile Centene MARCOM resources and Development, promotion and personnel across Centene Health Plans implementation of statewide initiatives and Specialty Companies for various organizations Design and Printing Oversight: Design, Community Relations Expertise, review and revise collateral materials for including outreach event management, various organizations and audiences, healthcare education programming and ensure appropriateness of content, implementation for various organizations readability and translation Represented organizations to the public Artwork Management and served as point of contact Collateral design using Adobe Suite or Developed relationships with area work with external graphic design/print businesses to support community vendors events, educational programs and fund- Budget Oversight and Compliance raisers Promotional Products Management Resourceful team member who excels Research Management at building trustful relationships with Business plan development members, colleagues, external Compose news releases, fact sheets, organizations, and key audiences letters to a variety of audiences, including Healthcare background as registered key influencers nurse with experience in SNF, assisted Social Media Planning and living, and adult day programs Implementation using Centene guidelines E-newsletter design/distribution MBA DANIEL WEBSTER COLLEGE Organizational Management Nashua, NH Core Accomplishments Member: Business Networking International (BNI), Rotary International, Chambers of Commerce and Business Associations Courses: Corporate Compliance and Ethics, Customer Relations, Basic Communication and Conflict Management Skills, Confidentiality and HIPPA Emergency Preparedness, Crisis Management, Maximize Customer Service and Initiate Quality Improvements Professional Experience 01/2003 - 01/2008 Company Name － City , State Director of Public Relations "Success Stories" about individuals benefiting from LifeShare programs ─ used in business development and posted on social media; collaborate with each LifeShare office and key partners to meet marketing needs; oversight of marketing department and conference budgets; promote exchange of information across states; prepare, coordinate, and schedule tasks and deadlines to accomplish long and short-term strategic objectives. DANIEL WEBSTER COLLEGE, Nashua, NH Director of Public Relations, 2003−2008 College spokesperson and liaison to media; ensured major publications and communications properly supported strategic efforts essential to augmenting college's competitive position and long-term strength. 01/2000 - 01/2003 Company Name － City , State Director of Communications Partnered with internal clients to implement solutions to significantly improve communication strategies and messages; planned and managed communication vehicles to promote and drive organization's priorities. 01/1996 - 01/2000 Company Name － City , State Director of Public Relations and Publications Directed and developed alumni magazine, annual report, newsletters, invitations, fund raising, marketing materials, course descriptions, and other print collateral; creatively and pro-actively sought ways to celebrate school programs and achievements of community members using all communication channels; developed successful relationships with and provided related content for external media/press. 01/1990 - 01/1997 Company Name － City , State Journalist Reported on the political and community news for four towns and two school boards; developed and wrote own stories for "Lifestyle" section; wrote more than 1,200 by-lined articles to thoroughly cover issues, events, and activities of towns; recognized by NH Press Association for writing. 01/2008 - 01/2010 Company Name － City , State Administrator PROFESSIONAL Managed and oversaw 24-hour operations; conducted program under regulatory 01/2011 - 01/2014 Company Name － City , State Registered Nurse Provided marketing solutions for B2B sales organization, including sales management, marketing, presentations, and social media. Worked with individuals from all levels of organizations in developing their brand and offering solutions to their challenges through promotional products campaigns. 2006-2008 Oversaw day-to-day operations, including staff supervision, communication with referral sources, intakes, and required documentation; health assessments, medication administration, and continuous health and wellness observations. OTHER Volunteer: American Red Cross, Easter Seals NH Education TEMPLE UNIVERSITY － City , State , US BA : Journalism BA TEMPLE UNIVERSITY Journalism Philadelphia, PA FITCHBURG STATE COLLEGE － City , State , US BS : Nursing BS FITCHBURG STATE COLLEGE Nursing Fitchburg, MA Accreditation in Public Relations MARKETING AND LIFESHARE/CENTENE, Manchester, NH Marketing, 2014 −present COMMUNICATIONS Provide communications and marketing solutions to meet annual and strategic goals. Certifications RN Registered Nurse American Red Cross 2006-2008 Affiliations Press Association for writing Presentations marketing, presentations, and social media Skills Marketing, Public Relations, Business Development, Solutions, Budgets, Exchange, Liaison, Marketing Department, Operations, B2b, B2b Sales, Including Sales, Promotional, Sales, Sales Management, Sales Organization, Securities, Clients, American Red Cross, Documentation, Health And Wellness, Red Cross, Registered Nurse, And Marketing, Budget, Business Plan, Community Relations, Conflict Management, Crisis Management, Customer Relations, Customer Service, Educational Programs, Emergency Preparedness, Fact, Fact Erp, Graphic Design, Healthcare, Hippa, Marcom, Mba, Media Planning, Networking, Printing, Product Management, Receptionist, Retail Sales, Rn

PUBLIC-RELATIONS

PROJECT DESIGNER Summary Team-oriented and client-focused Civil Engineer with 16 years of experience who designs environmentally-conscious and cost-effective public infrastructure solutions. Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Highlights Team Player Organized/ Detail-oriented Microstation/Geopak Design Software Corridor Modeling Design Software AutoCAD Civil 3D Erosion and sedimentation control Highway design Project management MS Office (Word, Excel, PowerPoint) Quality Control Accomplishments Microstation Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation materials for sales, customer relations and management purposes. C ADD Training Supervised and trained associate drafters. Organized and delegated projects according to co-workers abilities. Experience Project Designer 10/2001 to 01/2014 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, rehabilitation and retro-fit projects for state agencies such as KDOT, MoDOT and local municipalities in the Kansas City Metro area. My responsibilities include developing typical sections, setting horizontal and vertical alignments, creating cross sections, setting right-of-way and temporary easements, traffic control plan, erosion control plan, addressing drainage issues, calculating quantities, preparing engineer's estimate, attending public meetings, QCQA and preparing project specifications. Advised the project manager regarding construction material costs and quantity calculations. Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects. Implemented complex design software and drawing tools to plan and design transportation systems.Created detailed public reports regarding bid proposals,property exhibits and descriptions. Oversaw technical engineering staff to guarantee the successful completion of the project. Prepared standard engineering computations and designs. Produced and issued precise technical specifications and data sheets. Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis. Project Designer Engineers & Architects 09/1997 to 10/2001 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, and rehabilitation projects for state agencies such as KDOT, NDOR and for the City of Salina, Kansas. My responsibilities included developing typical sections, setting horizontal and vertical alignments, setting right-of-way and temporary easements, traffic control plan, erosion control plan, storm sewer design, calculating quantities and the construction observation on a triple 10'x8' RCB for the Kansas Department of Transportation. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Prepared standard engineering computations, surveys and designs.Oversaw technical engineering staff to guarantee the successful completion of the project. Summer Intern 05/1996 to 08/1996 Company Name City , State Performed construction observation on U.S. 166 from Arkansas City to Sedan, KS and K-360 which bypassed Winfield, KS to the South. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Created detailed technical drawings of structural designs according to specifications for residential, retail, commercial and industrial projects.Assessed and re-designed facility plans based on sales requirements and revised business model. Education Bachelor of Science : Healthcare Management Present National American University City , State Healthcare Management Coursework in Healthcare Management   Bachelor of Science : Civil Engineering 05/1997 Kansas State University City , State , USA Coursework in [Course Name] Student Member of ASCE and SWE Engineering/Minor in Geology Emporia State University City , State , USA Coursework in [Course Name] Interests Shafer, Kline & Warren, Inc./Technician Skills 3D, AutoCAD, Design Software, Detail-oriented, engineer, meetings, Excel, Microsoft Word, Microstation, Modeling, Team Player, Transportation Additional Information Shafer, Kline & Warren, Inc./Technician

DESIGNER

ADMISSIONS EXECUTIVE Professional Summary Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems. Core Qualifications Microsoft Office Training and development Marketing and sales specialist Group behavior and dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized and efficient Experience Admissions Executive August 2015 to Current Company Name - City , State Evaluated program performance against expectations. Maintained compliance with company and legal requirements. Reviewed program needs and recruited qualified staff. Inspired students to translate their academic interests into the real world by taking positive actions. Counseled undergraduates in regard to educational and professional goals. Communicated with the registrar's office to review and process requests for requirements waivers. Organized recruitment and admission events for prospective students. Served as an Academic Adviser for undergraduate students each year. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Customer Service Specialist December 2004 to August 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints.. Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building. Developed rapport with the customer base by handling difficult issues with professionalism. Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs Provided Behavioral Based Safety and Education by promoting training and certification for all employees. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Organized placement tests for applicants. Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies. Community Outreach Coordinator Intern January 2015 to April 2015 Company Name - City , State Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth. Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations Edited and prepared program manuals for instructors and clients. Attended conferences, seminars, and training sessions on community, health, or education related issues. Assisted the Director in event planning and fundraising. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Child Advocate for Foster Children October 2013 to July 2014 Company Name - City , State Establish a relationship with the child to better understand the child's needs and desires Develop a relationship with the court dependent child by meeting with him/her on a weekly basis. Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors. Support the child throughout court proceedings and explain the court proceedings to the child Review available records regarding the child's family history, school behavior, medical or mental health history, etc. Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning. Interview all parties involved with the child regarding the child's circumstances and needs. Communicate the child's needs to the court in written reports and recommendation. Ensure that the court-approved plans for the child are being implemented. Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court. Communicate and coordinate efforts with the child's social worker, probation officer, and attorney Education Bachlor of Science : Sociology , 2014 University of West Georgia - City , State Minor in Psychology Member of UWG Social Science Newspaper "Sociological Collective" Member of Psychology Club Member of Sports Management Committee Associate of Arts : Technical Communications , 2012 West Central Technical College - City , State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management

ADVOCATE

PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR Professional Summary My professional experience includes: ​ Professional Fitness Trainer  requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens. Office Manager  requiring management experience and superior customer service skills.  Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis. Massage Therapist with customer relations as well as customer comfortability and trustworthiness are important skills necessary to be successful.   Specializing in Deep Tissue, Sports, and Swedish Massage. Membership Management  with management experience in organizing, updating and facilitating Memberships for members of the YMCA.  Restaurant Hostess  with skills including phones, reservations and customer service. Experience Professional Fitness Trainer, Group Instructor February 2015 to Current Company Name － City , State My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes. Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes. I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc.. I take their measurements and explain their results to them for their future use in their fitness and nutrition journey. For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu. Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes. It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities. Manager/Certified Personal Trainer October 1995 to Current Company Name － City , State I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding. My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training. I am also required to keep the office accounting and insurance billing up to date. I order, label, sell and stock retail products as well as keep the office clean and efficient at all times. My goal is to provide a smooth running and well-balanced environment for both the patients and employees. As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle. I developed of a beach workout called "Beach Plyo" which incorporates cardio, plyometric training, endurance, strength training and coordination.   It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc..  It is an intense class for those seeking something off the main grid and want a bit of a challenge. I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness. In geriatric training there are two main focuses: Balance/Gait and muscle development. Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle  strength, bone strength and their ability to walk and move. By keeping them active and physically strong improves their overall quality of life. I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness. I have coached kids in track and field, soccer, softball, swimming and cross country. I love the simple competitive nature of kids. I enjoy finding ways to keep them motivated while keeping it fun. It is incredibly rewarding to watch them reaching goals they never thought was possible. Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized. I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best. Celebrity Personal Training Clients include: Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars) Cher (Professional Singer, Actress, Director, Producer) Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel) Navi Rawat (Professional Actress) David Ellis (Director, Producer and Professional Stuntman) Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer) Kenny G (World Class Saxaphone Performer). Massage Therapist January 1993 to September 1994 Company Name － City , State  I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA. I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy. As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner. Professional Triathlete January 1989 to December 1995 Company Name － City , State As a pro triathlete I was given the opportunity to train and race all over the United States and internationally. I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon. My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company). Hostess September 1994 to October 1995 Company Name － City , State As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections. I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service. Membership Manager September 1987 to October 1990 Company Name － City , State As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym. This job required many phone calls and meetings with new and existing members. I would make sure they were content with their membership and their experience in our gym. I truly loved working with people of all ages on a daily basis and making sure that all their needs were met. Education High School Diploma : Jun 1988 BUENA HIGH SCHOOL － City , State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track Associate of Arts VENTURA COMMUNITY COLLEGE － City , State , United States UNITED STATES Sports Medicine Cal Poly San Luis Obispo － City , State , United States UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine. Skills Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction.

FITNESS

ENGINEERING ASSISTANT Career Focus My full name is Kailie Marie Mahea'lani Graciidis. I am an ambitious 20 year old and also a part-time student at Bellevue College. I have a desire to work in the ocean one day and to also manage my own online company, but have yet to choose the right major(s) towards those goals. Summary of Skills Ability to make decisions and solve problems Ability to work in a team structure Attention to detail Balanced Computer proficient Dependable Determined Educated Fast learner Flexible Friendly Hardworking Honest Issue resolution Interpersonal skills Kind Outgoing Quick on my feet & with my hands Reliable Strong verbal communication Time management Very organized & energetic Computer proficient Experience 06/2012 to 06/2013 Engineering assistant Company Name － City , State At Stanbury Electrical Engineering, we built and repaired chargers for forklifts. Every two weeks, new shipments came in with new and old chargers that we were to repair and put together before the next shipment came in. Below are some details on my position at Stanbury Electrical Engineering. Typed and organized the binders stating everything there is to know about the chargers for meetings with potential buyers. Patiently and carefully put the "stickers" together through the sticker process. Stickers" meaning the logo for the chargers. Then, I lined up the stickers once they were completed and gently put it on the charger itself. Rendered technical drawings and electrical systems specifications that exceeded company standards. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes. Continually improved methods and procedures for processes, measurement, documenting work and techniques. 08/2013 to 11/2013 Receptionist Company Name － City , State Receptionist – Took calls, wrote down appointments etc. Cleaned – Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy for spa-related activities (Facials/nails) 06/2014 to 10/2014 Receptionist Company Name － City , State Took calls, wrote down appointments etc. Cleaned - Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy for spa-related activities (Facials/nails) BigFoot Java (24 hours I took on the role as both a normal Barista (4am-10am, 10am-4pm, 4pm-10pm), as well as the Graveyard Barista (10pm-4am). Pulled doubles, triples, and once an accidental 24 hour shift. Made high-quality beverages while also served out Bigfoot merch/food/gum/ and cigarettes. Quickly and efficiently rang up sales Neatly stocked and organized the merchandise -that included the window display. Greeted and talked to every customer, made sure they were happy by the end of their visit. Tried my best to remember each customers drink, so whenever there was a big line, I was able to have their drink ready by the time they made it to the window. Counted all the supplies in the store every day at the beginning of my shift to ensure nothing was missing or miscounted. Took Costco orders when they delivered more food/drink supplies. Covered emergency-shifts when someone was unable to make it in the stand that day. Trained new Baristas if needed. 01/2015 to 06/2015 Company Name I was their daytime nanny and date night nanny. Still, if it works with my schedule and they need an emergency nanny, I'll be there for them. Started at either 7am or 10am, ended at either 7pm or later if they had a date night. They have two little boys. Ryan (age 2) and Nathan (age 5) On the way to work for Kelly, she would drop off Nathan at pre-school. I would watch/care for Ryan until 11:30, then I got him ready to get in the car to go pick up big brother from school on Bellevue way. When we got back from picking up Nathan, I would feed them lunch. Made them dinner. Made sure they had good hygiene. They weren't allowed much screen time (television or online games, etc.) so we mostly did critical thinking activities such as reading and writing and art. Played active games, took them to parks in Seattle, North Bend, Bellevue, and Issaquah. Put the boys to sleep at night. Watched over their house & fed their cat when they went on long vacations. Cleaned up their house every visit. Education and Coursework 2014 High School Diploma Mount Si High School － City , State Bellevue College - Eastgate Bellevue, WA Current Freshman Skills art, Attention to detail, Interpersonal skills, critical thinking, Dependable, Electrical Engineering, electrical systems, forklifts, Java, logo, machinery, meetings, windows, window, works, next, pick, processes, protocols, quality, quality assurance, Quick, Fast learner, reading, safety, sales, television, Time management

ENGINEERING

FINANCE ANALYST Summary Obtain a job as an Executive in your Company to provide financial expertise, 9 years of BPO Finance expertise, strong critical thinking skills, computer skills, and to contribute to the success of the business Highlights STRENGTHS: Achievement Oriented with Excellent Communication People Management Skills Team Worker. Ability to Manage Change with ease Adaptability to Flexible Working Hours. Excellent Negotiation and Analysis Skills Quick learner with high energy level Willing to work hard. Eager to take responsibilities and challenges. Operating system : Windows Financial Accounting Packages : Tally Accounting Package 6.3 & 7.2 (A-Grade) Experience January 2009 to May 2016 Company Name Finance Analyst Connecting with onshore business for review of AUC balance and updating the status of the WBSE's Scheduling Monthly with call with onshore business and Finance / Business leads to update the status of the over expenditure Leading team with regular catch up meeting and allocating the WBS creation request equally and conducting monthly connect Metrics discussion Playing a key role as a SPOC for my team in case of any Adhoc request and Statutory reporting. OBJECTIVE OF THE PROCESS: Creation of AFE (Authority for Expenditure) Maintaining WIP balance Performing Statutory Report (A202 (US Tax), Capex Spent Report, Flux Report etc) Focal from Capital & Assets for Divestment activities Performing Asset Capitalization, Write off Taking up Audit queries from PWC local audit Connecting team meeting on daily basis and allocating works based on volumes Performing internal audit testing for legal entity Being a Control operator for Exploration Balance Sheet Review. Capex Reporting submission to the Manage close team. This will provide the total spent for the year. June 2007 to January 2009 Company Name Process Associate Project name : Home Depot Responsibilities: FA deals with asset capitalization, asset transfer, asset disposal, asset cost adjustment and CIP account reconciliation. Also perform asset depreciation during month end. AP team makes the payments to the vendor for the items purchased. AP make a JE and coded to asset capitalization in progress (CIP) account. Upon receive the AP JE. FA look for back up records like Invoice copies & Capitalization Expenditure Request # (CER#). Based on the FA policy we have categorized the assets based on the invoice description given. Asset category can be major & minor category based on company policy it differs. Upload the FA additions to the system. If the branch is not able to provide adequate back up records (invoice copy & CER#) we can reclass it as expense based on company policy. Also perform FA transfer from one branch to another branch based on the request which branch has submitted to us. Also perform FA disposal from the respective branch based on the request which branch has submitted to us. Cost adjustment: If any sales tax was not paid in the invoice copy. Later AP made separate payment for Sales Tax alone. We can adjust the Sales Tax amount to the existing asset in the system. Depreciation: Most of the company performs STL depreciation. At the end we have to reconcile our FA CIP account of all the activities which you had performed during last month. I had been a top performer for many times for giving 100% Accuracy got 100C award. Business Excellent award by client Home Depot Supply Got Star of the month from Raman Chennai BPO head TCS for this quarter in TOWNHALL. April 2006 to May 2007 Company Name Process Associate Involved in MI Consolidation & MI Audit Involved in Query Solving. Cross-skilled in Different processes Consistent High Quality performance with good productivity. Involved in Training of New team members. Completed the Lean Training. Achievements Had been a top performer in the whole floor for doing maximum number of cases, I reached the "Last Attributable Reference" message, which blocks the clients software and got Siemens best Performer award. Education 2006 B.L.I.S Madras University B.com Year of Passing 2005 Madras University 2002 Higher Secondary School St. John Higher Secondary School Secondary school leaving certificate 2000 St. John Higher Secondary School Personal Information Name : T. Catherine Mercy Father's Name : S. Thomas Permanent Address : Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth : 28th Dec 1984 Passport : Yes Gender : Female Nationality : Indian Languages Known : Tamil & English. Marital Status : Married Skills account reconciliation, Accounting, AP, balance, Balance Sheet, C, Excellent Communication, client, clients, Finance, Financial Accounting, internal audit, legal, People Management, Windows, works, Negotiation, Operating system, processes, progress, Quality, Quick learner, reporting, Sales, Scheduling, Siemens, Tax Additional Information PERSONAL DETAILS: Name : T. Catherine Mercy Father's Name : S. Thomas Permanent Address : Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth : 28th Dec 1984 Passport : Yes Gender : Female Nationality : Indian Languages Known : Tamil & English. Marital Status : Married DECLARATION: I hereby declare that all the above information furnishes by me is true and correct. Yours Truly, Catherine Mercy

FINANCE

SENIOR HR BUSINESS PARTNER Summary Human Resources Professional with 8 years of experience in human resources and recruiting. Expertise in Employee Relations and Recruiting. Highly driven to achieve company goals. Highlights HUMAN RESOURCES MANAGER Extensive background in HR Business Partner affairs, including experience in, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing policies, job descriptions and management reports. HR SKILLS Employment Law FMLA/ADA/EEO/WC HR Policies & Procedures *Staff Recruitment & Retention Employee Relations Benefits Administration *Orientation & On-Boarding Training & Development Organizational Development MS Office (Word, Excel, PowerPoint, Access, Outlook) Experience Senior HR Business Partner August 2013 to Current Company Name － City , State Organized the start up of a new call center opened in September 2013. Played a key role in recruiting, hiring, and onboarding over 1,000 employees during the startup of this new location. Key Results: Administers human resources activities for assigned office, ensuring compliance with all relevant laws, regulations, policies, and procedures. Perform a variety of professional level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, and employee relations. Acts as a liaison between employees and headquarters. Prepares Personnel Action Notices (PANs) and enters data into PeopleSoft. Designs and runs queries and prepares various reports as requested by management. Facilitates new hire orientation sessions, and may prepare orientation packages. Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws. HR & Safety Manager August 2010 to August 2013 Company Name － City , State Currenlty operating as MarJac poultry one of the largest privately owned poultry companies in the US. Promoted from within to HR/Safety Manager after demonstrating a strong work ethic. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training, and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and handle HR generalist workplace issues. Key Results: Played a key role in reorganizing the Waynesboro complex and establishing sound HR principles. Structured and managed programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Managed Workers compensation program for four locations. Utilized preferred providers list and trained managers and associates on procedures to follow in case of injury. Wrote trainings to cover issues including disciplinary procedures, code of conduct, FMLA policy, attendance policy, and benefits information. Implemented and organized I9 and everify procedures to ensure compliance with federal regulations. Managed all locations compliance with Department Of Transportation regulations, OSHA regulations, Department of Environmental Quality compliance. Conducted all pre-employment, post accident, and random drug screens. Managed staff reductions. Resolved all disciplinary actions for salary and hourly employees. HR Supervisor August 2008 to August 2010 Company Name － City , State Poultry processing plant employing 1,000 employees. Responsibilities included a broad range of HR functions, including training employees, administering benefits, overseeing disciplinary action and managing HR records. Key Results: Trained members of management on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Projected daily staffing needs to maintain adequate staffing levels. Managed hourly cleaning staff, and HR/safety clerks. Managed new-hire orientation program to include HR information and company resources. Education Bachelor of Science (BS) : Business Administration , 2008 UNIVERSITY OF SOUTHERN MISSISSIPPI － City , State Business Administration Activities: Worked 40+ hours per week concurrently during college as a mechanic for Howard Transportation. Professional Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ADA, benefits, Benefits Administration, call center, coaching, conflict resolution, Employee Relations, training employees, senior management, functional, hiring, HUMAN RESOURCES MANAGER, human resources, HR, teambuilding, Law, legal compliance, managing, mechanic, mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, negotiating, Organizational Development, PeopleSoft, Personnel, Policies, Quality, Recruitment, recruiting, Safety, sound, staff development, staffing, Structured, teamwork, Transportation, workshops

HR

DIRECTOR OF NEW BUSINESS DEVELOPMENT Executive Profile B2B & B2C MARKETING & SALES | STRATEGIC BUSINESS DEVELOPMENT | INTEGRATED MARKETING   Energetic, accomplished Sales and Marketing professional with a track record of helping organizations grow revenue and increase market share, executing on leading-edge integrated marketing strategies. Insatiable focus on client management and growth. Experience spans across businesses such as software technology, automotive, non-profit, general merchandise, consumer goods, and health care. Regarded for the ability to drive processes; develop and motivate teams; and work well under pressure to manage and meet multiple project deadlines on schedule and under budget. Articulate presenter with outstanding interpersonal skills, adept at persuasion, power, and influence. Core Competencies •  Strategic Sales & Market Planning •  Lead Generation/Conversion • Client Relationship Management • Superior Client Servicing • Creative Strategy • Digital Advertising Integrated Marketing Sales & Business Development Team Leadership Vendor Relations Superior Negotiator Mobile Marketing Core Accomplishments Sales   Increased pipeline opportunities 200% Surpassed sales goals by 25% Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development Professional Experience Director of New Business Development Company Name － City , State Motivate and lead the activities of the existing sales organization, and take charge of introducing i.Predictus to new clients. Manage overall governance of website, including defining and executing overall strategy, digital campaigns, coordinate improved infrastructure and operations. Define long-term yearly strategic goals. Identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. Provide direction to marketing staff to enhance communication strategies/product messaging. Maintain capabilities decks and manage library of solutions and case studies. Participate in educational opportunities and professional organizations. Created strategies to grow customer base which resulted in a 15% increase in monthly sales. 07/2013 to 08/2014 Digital Media Account Executive Company Name － City , State Provided the highest level of customer service and expanded revenue opportunities in existing customers by maximizing the benefits of the products and services offered by AutoTrader.com and KBB.com. Responsible for over $500,000 in annual revenue. Generated and expanded relationships with assigned partners and prospects to maximize revenue opportunities. Consulted with partners to determine their business needs and offer the best utilization of the products and services offered. Prioritized assigned customer list to focus on revenue potential. Established business plan for assigned territory. Negotiated prices, terms of sales and service agreements. Exceeded team sales goals by 25%. 01/2010 to 01/2013 Director of Marketing Company Name － City , State Conceptualized, planned, and executed marketing and sales strategies aligned with company vision and brand. Researched and analyzed consumer and market profiles; leveraged results to identify unmet needs and opportunities. Oversaw print, online, direct mail advertising efforts; lead vendor negotiations and ensured quality results. Prepared sales proposals and called on real estate management companies and affiliates. Established violations department generating more than $450,000 in annual revenue. 01/2008 to 01/2011 Creative Director Company Name － City , State Created integrated strategies across digital, print, direct mail, and OOH advertising. Established and managed budgets; continually reviewed processes to identify cost savings and improvements. Managed relationships with vendors; negotiated contracts and service agreements. Clients included Scout Recruiting Group, Marketsmith, Inc., Media Advisors Group, Radio Shack, SpecialTee Designs, Promotrim International, Suite Salon and Day Spa, The Indus3, Exquisite Salon, 19thCenturyOnly.com and Body Connections Spa. 01/2006 to 01/2008 Director of Marketing and Sales Company Name － City , State Established marketing and business development strategies. Led budget planning and management. Oversaw campaign development and management, association events, trade- show exhibits, and collateral production. Completed numerous client-focused projects encompassing marketing research, competitive intelligence, new product launch, and marketing communications. Development and retention of client relationships through thought leadership and integrated marketing strategies. Clients included Takeda, USG, Direct Marketing Association, Conde Nast, Phillips Publishing, National Geographic, Nielsen Business Media, and Marvel Publishing. 01/1993 to 01/2005 Creative Director Company Name － City , State Led creative design from initial concept through production for print and digital; supervised and mentored design team. Delivered presentations to secure client buy-in. Oversaw print and digital media buying. Participated in educational opportunities and professional organizations. Supported diverse clients such as Pottery Barn, Pottery Barn Kids, Children's Wear Digest, Children's Better Health Institute, Harvard Health Publications, BMG, COACH, J.Crew, Cook's Illustrated, Crate and Barrel, Godiva, Playboy Enterprises, Victoria's Secret, Weider Publications, and Williams-Sonoma. Education Bachelor of Fine Arts PARSONS/THE NEW SCHOOL － City , State Associate of Arts : Business UNION COUNTY COLLEGE － City , State Technical Skills Adobe Creative Suite, InDesign, Photoshop, Illustrator, Word, Excel, PowerPoint, Salesforce, Visio

DIGITAL-MEDIA

PUBLIC RELATIONS INTERN Summary Team leader and developer with over five years' experience in management, sales, customer service and achieving positive outcomes as a result of integrity, hard work, and innovative thinking. Highlights of qualifications include: Professional experience serving on teams receiving regional and national recognition for excellence. Proven leadership and motivation ability through management and volunteer roles. Strong verbal and written communication skills. Experience in the organization of staff and volunteers in multiple high-paced environments. Experience Public Relations Intern Jun 2016 Company Name － City , State Develop relationships with media contacts and ensure integrity within articles. Execute media events in a timely fashion. Write weekly press releases covering weekend, sent to fans and sponsors. Develop and manage content for digital media platforms, including websites, Facebook, Twitter, Instagram, Snapchat, Google+, and YouTube. Manage crisis communications and develop talking points for internal and external audiences. Sales & Service Coordinator/Assistant Branch Manager Feb 2014 to May 2015 Company Name － City , State Individual recipient of "Pinnacle Award" for the Cincinnati Region in Quarter One 2015 - based on results of sales to goal (250%), retail quality assurance audit (operational), employee satisfaction index rating, and customer satisfaction index rating. Ensured compliance with operational policies and procedures and provided workflow direction to branch staff members. Assisted branch manager with employee interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Applied selling techniques to open, develop, and close sales by creating product interest, actively cross-selling products, and actively pursuing potential customers. Addressed and resolved when possible escalated customer concerns or complaints. Guest Services Supervisor Sep 2012 to Aug 2013 Company Name － City , State Organized 30-40 staff members and volunteers during various events at all of Charlotte Motor Speedway's tracks. Answered questions for guests pertaining to the events and facilities. Handled any complaints from area assigned to help satisfy guests to ensure a positive experience. Problem solved in a positive manner to ensure guests were satisfied with their visit. Sales Manager Jun 2011 to Feb 2014 Company Name － City , State Member of Store #1252 team awarded "Store of the Year" for Best Buy Co, Inc., FY 2012 Store received multiple "Top Store of the Month" honors from 2011-2014 in Richmond, IN, Charlotte, NC, and Muncie, IN. Recommended by home store District 14 Manager and selected by Carolina District Manager and HR Manager to serve as one of two people to turn around a poor-performing store in Charlotte, NC. Outcomes in 12-month appointment: Store earned "Top Store of the Quarter" recognition for T-4 territory in March 2013 Reduced shrink significantly by keeping thorough inventory and applying and company policies and procedures. Implemented employee evaluation process to uphold policies by employees Coached and trained existing and new employees in company sales techniques, behaviors, goals and culture. Increased customer satisfaction index by applying Best Buy practices to all points of customer contact. Supported goal achievement by modeling strong salesmanship and positive behaviors, driving customer satisfaction and retention goals, and coordinating relationships with surrounding businesses, other Best Buy stores, and the local community. Sourced, interviewed and hired employees for individual business group. Continually coached and trained new employees, building confidence through role playing, weekly one-on-one consultations, and provided coaching recognition and feedback to create an open and approachable culture in the store. Managed Profit & Loss statements, opened and closed store, handled all cash and prepared bank deposits, audited cashier drawers, and created employee schedules. Analyzed store's performance indicators against team selling behaviors and goals and develop action plans to address objectives and achieve desired business results. Served as Employee Experience Committee (EEC) Chairperson for all three stores - built relationships with businesses and organizations in local area, coordinated volunteer efforts for 12 large-scale community events each year. Ensured minimum of 10 volunteers at each event to secure $1,000 donation to each 501(c)(3). Public Relations/Social Media Manager, Department of Athletics Mar 2011 to May 2016 Company Name － City , State Promote Indiana University and Indiana University East and their mission to all fans of IU East and IU East Athletics. Consistently show ability to "think on my feet" and adapt to sudden changes. Write, design and administer questionnaires and recruitment letters to students and coaches. Social media director for all of athletics, promoting sports through Twitter, Facebook, Instagram, Snapchat and iueredwolves.com. Plan and execute all visits by prospective students, competing teams, and sponsors. Organize athletes during visits to help build a connection with prospective recruits. Organize fundraising events for athletics. Serve as event manager for all athletic events, organized all event staff and logistics. Education Bachelor of Science , Business Administration August 2015 Indiana University Business Administration Professional Affiliations Member of Indiana University East Alumni Board of Directors (July 2015-Present) Member of the Indiana University Alumni Association (August 2015-Present) D. Michael Coyle - 2 Interests Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013) Skills c, cashier, coaching, com, content, crisis communications, customer satisfaction, directing, direction, driving, fashion, fundraising, hiring, HR, inventory, letters, logistics, director, modeling, policies, press releases, Profit, quality assurance, recruitment, retail, selling, sales, websites, workflow, articles Additional Information LEADERSHIP & COMMUNITY OUTREACH Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013)

PUBLIC-RELATIONS

SUPERINTENDANT Summary Energetic Construction Manager consistently involved in all facets of construction. Specialty in commercial interior renovation and some residential experience, as well as experience with permits.  Highlights Permit processing Site safety coordinator Safe job site set-up Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills   Computer-skilledMS Word, Excel, PowerPoint and MSProject Proficient in AutoCAD, Revit ? Accomplishments Graduated from ITT Tech with an Associates degree in drafting and design, and a Bachelors degree on construction management. Duties requires by my prior occupation include assisting the company's superintendent by writing e-mails to subcontractors, and the construction management team and RFI's to the architect and/or owner for project completion. I also worked with tools installing doors, windows, patching, painting walls, and some concrete work. Also with my skills as a designer, I was able to produce numerous amounts of shop drawings for subcontractors with the owner in order to be able to meet deadlines for the construction management team. as a supervisor  I have  managed over $3 milion dollars in project for interior renovation, while supervising a team of subcontractors in various trades,  filing documentation, running plans as needed in order to achieve a fluent and progressive project.  Experience Company Name February 2012 to Current Superintendant City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Stayed consistent with project schedules and plans for all installations. Submitted all project closeout documents in accordance with the contract. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Led and managed resolution of all issues during project construction and commissioning phases. projects:  "Dermcare": (Comercial Interior Renovation)   project price: $500,000+  Responsibilities: project had to be done by do date if not our company would be responsible for liquidating damages. Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task.  Assigned projects and tasks to employees based on their competencies and specialties .  Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Submitted all project closeout documents in accordance with the contract. "Skyzone": (Interior Built out)  price of project: 700,000+ responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with Structural Engineer, i was involved with all aspects of the project from scheduling subcontractors to building permanent platforms and attaching stairs to mezzanine, formulating daily report, and formulating strategies to be able to accomplish task. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority . Submitted all project closeout documents in accordance with the contract. Family Medical Center (New Interior Build-out)   project Price:$500,000 responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task. Assigned projects and tasks to employees based on their competencies and specialties. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Submitted all project closeout documents in accordance with the contract. ?(pictures Upon Request)  ? Company Name February 2010 to February 2012 Superintendent / permit runner / design coordinator City , State this company allowed me to grow with in a short couple of months, i displayed a great amount of responsibility and ability to comprehend the task at hand. i worked on projects such as (Marlin Stadium, Calder race track, and remodeling homes for LHHA (little Haiti housing Association)).  Marlin Stadium: responsibilities: as a team leader given tasks and a team to complete all work assigned to our company. operating heavy equipment, reading architectural/ structural plans, installing foundation for exterior signs, and installing all signs wall, floor, rail mounted. with a team of 6 men, while formulating daily reports, and following a self formulated schedule, i achieved all goals and time lines expected from contractor.  Calder Race Track:  responsibilities: rebuilt all trainer in house living cabins.remodeled over 15 units with in a couple of months. rebuild bathrooms, some plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, some flooring, trim and door installations, etc.... (cosmetic) . with a team of 4 i turned 1-3 units a week. Organized my team to work on multiple cabins at the same time. created outline of work and materials needed to complete each cabin. Formulated a soft cost budget for each unit, depending on the shape they where in.  Homes For (LHHA.): as a supervisor i was given a print out of a scope of work per area in homes that where in bad shape to say the least. i was given a list of sub contractors to perform the work, i was also responsible for permitting, drawing plans, and getting sub contractor proper paper work and plans from each municipalities (miami Garden, North Miami, North Miami Beach). had over 3 houses at one time,all different scope of work, juggling permitting and following different scopes at each one.  Company Name January 2008 to February 2010 Superintendent assistant City , State Carefully coordinated plans and specifications using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner, and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Stayed consistent with project schedules and plans for all installations. Facilitated final jobs punch- list. Itemized, performed jobs, and organized crew to perform final stages of projects. Also helped with permitting processes additional to the contract. I learned a lot of valuable lessons like teamwork at this company, and I hope I get to use it with with yours and further learn the trade.  Education ITT TECH 2013 Bachelor of Science : Construction Management City , State , U.S

CONSTRUCTION

PERSONNEL SECURITY SPECIALIST Summary Dedicated Security Specialist professional that possess and excutes a broad knowledge of division processes to include Personnel Security, Information Security, Physical Security and Industrial Security. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights Security Asset Protection Professional Certification (SAPPC) Security Fundamentals Professional Certification (SFPC) Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Inestigaton. (Open PPR, 204 12 12) Joint Personnel Adjudication System e-QIP  Microsoft Office Accomplishments Deployed in support of a Joint Special Operations Task Force in the CENTCOM Area of Responsibility (AOR). Provided full-spectrum security support to include Personnel Security, Information Security, Physical Security and Industrial Security. Worked with joint personnel from all services, as well as other government agencies. Experience Personnel Security Specialist 05/2014 to Current Company Name City , State Personnel Security Specialist within a Joint Command  Presides over daily personnel security-related activities and maintenance of the established personnel security program in accordance with DoD Regulation 5200.2-R, Army Regulation 380-67 and knowledgable of other DoD and federal agencies Personnel Security Program policies  Conducts prescreening interviews for Sensitive Activities (SA) position candidates Conducts interviews with personnel requiring security clearances and provides assistance on use of e-QIP Processes fingerprints in conjuction with initiating Single Scope Background Investigations (SSBIs) and National Agency Checks with Local and Credit Checks (NACLC) Conducts Local Records Checks (LRCs) with Provost Marshall Office (PMO) Communicates and coordinates directly with the Office of Personnel Management (OPM) along with the DoD CAF Assists command personnel in completing rebuttal packets to Letters of Intent (LOI) to Deny/Revoke an initial or current security clearance determination with Statements of Reason (SOR) in response to DoD CAF correspondance Oversees the suspension of all security clearances when denial or revocation is being recommended to the DoD CAF by commanders Managed and maintained the Personnel Security Management (PSM) net in JPAS for the command Grants Interim Secret and Top Secret access Self-taught e-QIP and assists subordinate units with the use of e-QIP Implements, monitors, reviews and evaluates personnel security investigations Provides assistance to individuals when derogatory information develops in the course of the investigation Provides training to Assistant Security Managers (ASMs) on use of both JPAS and e-QIP Conducts classification reviews Conducts preliminary inquiries into security violations and possible compromise of classified information Coordinates and conducts various Focal Point briefings for military, civilians, and contractors Conducts facility inspeciations to ensure compliance with regulations Security Specialist 07/2012 to 05/2014 Company Name City , State Direct assistant to the command Special Security Officer (SSO) on all matters pertaining to personnel, information, physical and industrial security Continuous management and reporting on the administration of SCI-associated security programs Enforcement of all rules and regulations to ensure that the Sensitive Compartmented Information Facility (SCIF) complied with all applicable construction and physical requirements, standards, and regulations Management and supervision of personnel and daily activities within the view of the Special Security Office Managed and maintained the Personnel Security Management (PSM) net on JPAS for over 5000 personnel, staff and transient Advised higher level management officials by preparing narrative reports that identified security deficiencies of findings and recommendation for corrections of the deficiencies Awarded for outstanding performance in providing 166 civilians and 66 foreign nationals with security clearance background checks associated with the Magnum Night Training Exercise Assisted in the development of the initial SSO Plan of Actions and Milestones (POA&M) to reaccredit a SCIF Conducted random and effective entry/exit reports (badge trace) via security software and video monitoring Conducted physical workspace and personnel security inspections Assisted the SSO on all matters pertaining to the annual SCIF inspections Managed handling, storing, and destruction of classified materials in compliance with DoD directives Enforced security policy on matters pertaining to processing, dissemination, and controlling of classified materials daily Conducted security indoctrinations utilizing digital media support equipment Coordinated SCI conference rosters and verify eligibility and access Coordinated and track polygraphs for eligible individuals Coordinated the foreign visit requests (FVR) and security clearance background checks for all foreign nationals in support of international training exercises Ensured all SCI personnel are educated on the DIA SCI Administrative Security Manual (M1), NAVSUP to DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS and JANFAN series of instructions, DoD, and National Industrial Security Program (NISPOM) for handling Special Intelligence and SCI material managed the SCI Courier System and enforced strict compliance with security regulations established by Defense Courier System. Assistant Command Security Manager/ Aviation Ordnanceman 01/2008 to 01/2011 Company Name City , State Maintained and organized file management for over 1500 security recordsfor military , civilian and contractor personnel per SECNAVINST 5510.36 instructions Utilized Joint Personnel Adjudication System (JPAS) to enter data and verify U.S. Navy personnel security information Tracked clearance eligibility and access for over 1500 personnel Sorted applications, fingerprints, scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps, investigations for military and civilians programs Conducted personnel security interviews, as required, to clarify allegations of a questionable nature with regard to security clearance eligibility Administered record checks utilizing Single Scope Background Investigations, National Agency Checks, National Agency Checks with Inquires and Secret Periodic Reinvestigations to determine and recommend security level eligibility Assembled and loaded ammunition for an average of 4-5 Naval helicopters daily Serviced aircraft guns and accessories when ship was in port Stowed, assembled and loaded aviation ammunition including missiles, bombs and rockets Assembled tests and maintained air-launched guided missiles Supervised 12 sailors in the operation of aviation ordnance shops, armories and stowage facilities Education Masters of Education : Curriculum and Instruction 2015 Concordia University Bachelor of Science : Criminal Justice 2013 ECPI University Job Related Training Naval Security Manager Course, S-3C-0001; DoD SCI Security Officials Course; SSO Navy SSO/SSR Professional Training Course; SERE 100.1 Level A Code of Conduct Training Course (FOUO); FSO Program Management for Possessing Facilities Curriculum; FSO Orientation for Non-Possessing Facilities Curriculum; Safeguarding Classified Information in the National Industrial Security Program Course and Exam; Basic Industrial Security for the Government Security Specialist Curriculum; Introduction to the National Industrial Security Program (NISP) Certification and Accreditation Process Course and Exam; NISP Self-Inspection Course and Exam; Risk Management for DoD Security Programs; Information Security Emergency Planning; Introduction to Personnel Security Adjudication; Security Policies, Principles and Programs Course and Exam; Introduction to DoD HSPD-12 CAC Credentialing Course and Exam; Completed All Eight Certification Courses Related to e-QIP; Completed All Training for Operation and Administration of JPAS/JCAVS; Transmission and Transportation for Industry Course and Exam; Developing A Security Education and Training Program Course; Visits and Meetings in the National Industrial Security Program Course; Personnel Clearances in the NISP Course and Exam;   Facility Clearances in the NISP Course and Exam (November, 2013) NISP Reporting Requirements Course and Exam; Understanding Foreign Ownership, Control or Influence (FOCI) Course; Industrial Security Facilities Database (ISFD) Facility Clearance Verification and Notifications for Industry; Special Access Programs (SAP) Overview; Social Networking; Integrating Counterintelligence (CI) and Threat Awareness into Security Programs Course; Sensitive Compartmented Information (SCI) Refresher Course and Exam; Temporary Sensitive Compartmented Information Facilities (T-SCIF) Training; Completed an additional twenty-five online courses pertaining to Information and Personnel Security Professional Affiliations Military Intelligence Corps Association (MICA)

AVIATION

GROCERY CLERK Experience Grocery Clerk , 07/2012 to 05/2014 Company Name – City , State Used pallet jacks and hand trucks to move merchandise to the sales floor for stocking. Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager. Pleasantly greeted customers and provided prompt and courteous service at all times. Maintained a safe, neat and clean working environment at all times. Built displays and hung signage for products. Operated various types of equipment including balers, power jacks and slicing machines. Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule. Removed trash, swept and mopped floors for a professional appearance. Received and unloaded new items upon delivery and checked products for damage and order accuracy. Assisted customers with price checking and finding requested items in the store. Recommended products to customers to drive sales. UAV Technician Avionics/Maintenance Technician , 05/2014 to 05/2015 Company Name – City , State Install, remove, inspect, test, maintain and repair systems, components and ancillary equipment. perform launch, recovery, and other flight line operations at the organizational maintenance. Box Truck Driver/Technician , 06/2015 to 04/2016 Company Name – City , State Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Safely loaded and unloaded deliveries according to size of load and content description. Inspected tires, lights, brakes and gas, oil and water levels. Reported all accidents, damage and malfunctions involving company equipment to management. Answered customer questions regarding delivery promptly and accurately. Used Hand tools to build crates Hang chandeliers and TV's Connect/Disconnect Washers and dryers Set up grandfather clocks. Picker/Ambassador , 04/2016 to 09/2016 Company Name – City , State Pulled orders in an efficient manner to maintain demanding productivity goals. Utilized system to receive orders and directions to correct item locations. Printed labels, packaged boxes and loaded into outbound containers. Removed items from shelves or storage bins and scanned tags. Picked products for specific routes according to pick sheets. Delivery Driver , 09/2017 to 01/2018 Company Name – City , State Communicated customer complaints, requests and feedback to company management. Contacted customers prior to delivery to confirm and coordinate delivery times. Routinely answered customer questions regarding merchandise and pricing. Worked night and weekend shifts during holiday season. Operated a cash register for cash, check and credit card transactions. Stower , 10/2017 to 01/2018 Company Name – City , State Filled customer orders with efficiency and accuracy. Maintained a clean and organized workspace. Studied company safety procedures and emergency protocols. Sorted products onto shelves according to type. Separated damaged items from functional ones before placing them on shelves. Divided cargo received by account Number and intended location. Tracked time spent on assignments each day for productivity reporting. Warehouse Manager/Driver , 09/2016 to 04/2018 Company Name – City , State Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Provided updates on critical shipments to the corporate departments and customers who requested them. Implemented and enforced all policies and procedures for the entire logistics department. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Handled employee conflicts in the most efficient manner and while following all company procedures. Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers. Picked up incoming stock and delivered materials to designated locations. Drafted budgets, monitored warehouse costs and reduced expenses when possible. Maintained accurate stock records and schedules. Conducted monthly inventories of materials on the work floor. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Oversaw hiring and training of new employees Tracked time spent on assignments each day for productivity reporting. Apparel Clerk/PIC , 12/2017 to 04/2018 Company Name – City , State Engaged with customers in a sincere and friendly manner. Worked with the management team to implement the proper division of responsibilities. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Actively pursued personal learning and development opportunities. Cleaned and organized the store, including the checkout desk and displays. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Priced merchandise, stocked shelves and took inventory of supplies. Built relationships with customers to increase likelihood of repeat business. Assigned work to team members based on company needs, personal strengths and job knowledge. Verified that all customers received receipts for their purchases. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Prioritized helping customers over completing other routine tasks in the store. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Maintained established merchandising standards, including window, sales floor and promotional displays. Steel Worker , 04/2018 to Current Company Name – City , State Identified potential jobsite issues and spoke with supervisors to immediately determine effective solutions. Operated all heavy machinery in the safest manner to avoid injuries and accidents. Used hand tools to change worn cutting tools. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Prepared and administered preventative maintenance work orders. Kept site work safe and in line with budget, schedule and applicable building codes. Attended monthly safety meetings to ensure machine operation safety. Inspected machine parts for conformance to product specifications. Met production goals by maintaining cost effective levels of spare parts inventory. Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair. Promoted shop safety by working in a safe manner. Informed supervisors when machines needed major service. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Education High School Diploma : 2013 Auburn Mountainview High School - City , State Summary Collaborative individual well-versed in using heavy machinery on job sites. Physically capable of climbing scaffolding and willing to work any shift necessary. Dedicated worker known for providing daily updates to supervisors and considered a team-oriented player/communicator. Skills approach, Backhoe, Bobcat, budgets, budget, building codes, carpentry, cash register, closing, Basic computer skills, content, credit, delivery, Dependable, Driving, forklift, forklifts, functional, Hand tools, hand trucks, hiring, inspect, inventory, logistics, machine operation, machinery, materials, math, meetings, merchandising, window, Works, neat, oil, organizational, painting, personnel, pick, policies, power tools, pricing, protocols, quality, Fast learner, reporting, Safety, sales, team player, TV, type, written communication

APPAREL

COURT APPOINTED SPECIAL ADVOCATE Summary Financial professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. Computer proficient. Areas of expertise include: Analysis Accounts Payable/Payroll Microsoft Office Written and Verbal Communications Detail Oriented Multi Tasking Organization/Prioritizing Data Entry Highlights Strategic and financial planning expert Process implementation Staff leadership and development Strength in financial planning Account reconciliations Customer relations Word PowerPoint Access Excel Microsoft Office Facebook Twitter Accomplishments Provided suggestions and helped to develop a formal plan for the reconstruction of a local Bloomington restaurant. Experience Company Name January 2015 to Current Court Appointed Special Advocate City , State Reviewed documents and records, interviewed the children, family members and professionals in their lives. Provided written reports at court hearings. Advocated for the child's best interests and provided testimony when necessary. Helped the child understand the court proceedings. Ensured that the children and their family are receiving appropriate services and advocated for those that are not immediately available. Bring concerns about the child's health, education, mental health, etc. to the appropriate professionals. Monitored case plans and court orders, Checked to see that plans are being followed and mandated review hearings are being held. Updated the court on developments with agencies and family members. Ensured that appropriate motions are filed on behalf of the child so the court knows about any changes in the child's situation. Company Name May 2014 to August 2014 Cashier City , State Computed and recorded totals of transactions. Issued receipts, refunds, credits, or change due to customers. Resolved customer complaints. Calculated total payments received during a time period, and reconciled this with total sales. Answered customers' questions, and provided information on procedures or policies. Compiled and maintained non-monetary reports and records. Kept periodic balance sheets of amounts and numbers of transactions. Company Name January 2010 to May 2012 Event Planner City , State Collaborated with diverse faculties and students to prepare annually parties, and organize holiday travel, and athletic game. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Assigned diverse talented team member different missions and gave feedback on work process to the manager. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Company Name August 2008 to October 2009 Manager Assistant City , State Facilitated and planned all conferences, meetings and presentations for the manager. Assigned team members to different projects to improve the quality of public areas. Communicated with local residents on mission of the committee and provided these comments to the manager in order to improve neighborhood strategy. Designed questionnaire to collect feedback from our clients and developed a plan to solve the issue. Tracked progress of committee members and reported to the manager. Attended weekly trainings provided by the committee. Researched market trends and surveys and used information to stimulate business and revenue growth. Education Indiana University Bloomington May 2016 Bachelor of Science : Public Financial Management; Mathematics City , State , U.S GPA: GPA: 3.28/4.00 International Business and Economics coursework Work History Company Name January 2015 to Current Court Appointed Special Advocate City , State Company Name May 2014 to August 2014 Cashier City , State Company Name January 2010 to May 2012 Event Planner City , State Company Name August 2008 to October 2009 Manager Assistant City , State Interests Experienced Decorator, 8 years painting learning experiences Information Technology Reading Music Movie Swimming Yoga Languages Fluent in English and Chinese. Skills Chinese, Conferences, Clients, English, Meetings, Access, Excel, Microsoft Office, PowerPoint, Word, Business Presentations, Progress, Quality, Strategy

ADVOCATE

CASE MANAGER Professional Summary Detail-oriented professional focused on developing comprehensive youth and family-related programs and services. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system. Skill Highlights Case Management Family and children's programs knowledge Crisis prevention intervention Child abuse and criminal history clearance Discharge planning Parent-child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer-savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate and active listener First Aid certified Clean driving record Experience Determined client eligibility for benefit programs and services. Referred clients to partner agencies for additional services. Managed clinical and administrative aspects of the agency's mental health services. Education and Training Bachelors of Arts : Psychology 2011 West Virginia State University , City , State Child Development and Psychology coursework Communications and Public Relations coursework Cultural Diversity and Ethnic Studies coursework Experience Company Name Case Manager 12/2013 to Current Provides case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families. Gathers social history to assess family strengths, and weaknesses, and to assess existing problems. Conducts home visits and office base services, and accompanies consumers as needed. Coordinates care with outreach workers, health educators, nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care. Identifies and procures group services appropriate for the consumer to maximize the consumer's ability to live outside an institution. Plan and assist in obtaining services from third-party service providers. Develops plan of care for each consumer to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitors the delivery of services in coordination with the consumer and third party service providers. Assists consumers with related matters including consumers' eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance. Maintains up to date case records with the status of case activity, including progress notes on all contacts. Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision. Company Name Case Manager 10/2011 to 12/2013 Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life, increase adaptive functioning, and improve self-sufficiency in the community Provide services that include advocacy, referrals, evaluations, and treatment planning Performs on going evaluations of the family's strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting, school setting, and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings. Company Name City , State Senior Teller/Relationship Banker 05/2006 to 10/2011 Responsible for a variety of duties aimed at providing client services such as receiving, paying out, and keeping an accurate record of all monies involved in paying and receiving transactions. Performing more complex transactions such as: coupon collection, issuing official checks, large commercial deposits, close out transactions, cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines, as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debrief. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Skills ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

BANKING

AVIATION MECHANIC Highlights Technical Proficiencies MS Office (Excel, Outlook, PowerPoint, Word) Accomplishments Quality-focused manager with of experience driving maintenance programs, projects, and operations to keep fleets of fixed and rotor-wing aircraft at top performance. Recognized for technical, administrative, leadership, and communication skills; highly adept at motivating and directing teams to meet production schedules and goals in fast-tempo environments with shifting priorities and requirements. Current SECRET security clearance Experience August 2010 to Current Company Name City , State Aviation Mechanic Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads, and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Education 2014 Embry-Riddle Aeronautical University Bachelor of Science : Technical Management / Occupational Safety and Health Bachelor of Science, Technical Management / Occupational Safety and Health - 2014 Embry-Riddle Aeronautical University, World Wide Campus Coastline Community College City , State , US Associate of Science : Aviation Technology and Healthy Technology Associate of Science, Aviation Technology and Healthy Technology Coastline Community College, Fountain Valley, California Military Experience August 2010 to August 2010 Company Name United States Navy, Oak Harbor WA Aviation Maintenance & Production Manager, 8/2010 - Present Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads,and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. United States Navy, Various locations Aviation Mechanic, 6/1994 - 8/2010 Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Certifications OSHA 30-Hour General Industry Safety & Standards Certificate Skills Aviation, Calibration, Documentation, Maintenance, Accountability For, Assembly, Avionics, Blueprints, Budgets, Electrical Systems, Engines, Hazardous Waste, Hydraulics, Internal Controls, Quality Assurance, Scheduling, Schematics, Sequencing, Technical Publications, Training, Turbine, Aircraft Maintenance, Audits, Aviation Maintenance, General Aviation, Logistics, Quality Control, Solutions, Testing, Excel, Ms Office, Operations, Osha 30, Outlook, Powerpoint, Security, Word, Associate

AVIATION

PROJECT MANAGER Professional Summary Accomplished Information technology professional with 20 years of experience in the software development life cycle (SDLC) with focus on  application analysis and design, application development, systems testing, and systems integration.  Certified as a Project Management Professional (PMP).   Accustomed to managing multiple projects and priorities in fast-paced environments. Accomplished IT professional with 20 years of experience in the software development life cycle (SDLC) with focus on  application analysis and design, application development, systems testing, and systems integration.  Certified as a Project Management Professional (PMP).   Accustomed to managing multiple projects and priorities in fast-paced environments.  Professional, detail-oriented Project Manager motivated to drive projects from start to finish as part of a dynamic team. Skills Issue resolution Budgeting Team oversight Business artifacts documentation Project finance Multi-tasking Organized Project planning Microsoft Office Suite SQL and databases Data mapping Test case scenarios Quality assurance Testing plans Bug tracking Report delivery Work History Project Manager , 07/2013 to Current Company Name – City , State Leads and supports complex projects or programs including the planning, management, and implementation of assigned projects and/or programs within the Consumer Private Wealth Management portfolio of the Enterprise Execution Services organization. Creates and is responsible for critical project management deliverables such as the Business Case, Project Plan, Stakeholder Communications Management Plan, and Risks/Issues Log. Manages projects in accordance with the defined SunTrust PMO project governance methodologies in completing project work, resolving issues, and supporting recommendations. Leads in the assessment of potential new opportunities, analyzing opportunity at a high-level and defining approach, and works with Business managers and Executive sponsors to agree on project scope and approach. Manages project financials and project resources Analyzes variances to the project schedule, scope, and budget. Directs changes to the project scope and cost and implements the appropriate change management processes to keep the project on track. Healthcare Product Manager , 07/2009 to 05/2013 Company Name – City , State Evaluated the systems needs of the Healthcare business and led a team of Business Analysts through the product lifecycle of new and existing systems. Collaborated with SCRUM team using Agile Methodology to define and deliver Healthcare systems strategy and roadmap. Supported an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team. Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, reviews (demo) and retrospectives. Led daily scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment. Ensured that systems defects/enhancements were identified and tracked in JIRA, communicated to the development team, and resolved in a timely manner by prioritizing the product backlog to ensure correct sequencing and alignment with business value. Acted as the single point of contact between the business and the Healthcare development team to provide clear priorities for new feature functionality and field issues to the development team enabling efficient utilization of resources consistent with business priorities. Worked with stakeholders and product owner developing release plans Managed third-party implementations from concept development to operations. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Managing Consultant , 08/2000 to 04/2009 Company Name – City , State Designed and implemented supply chain transformation solutions for clients in the industrial sector to improve overall operational efficiencies and effectiveness. Managed boarding process for new customers of a global expense reporting solution tool. Supported workload management and scheduling system change control records, analyzed requirements for hosting- specific components of the global expense reporting solution, coordinated workload management and assignment for problem records, and managed problem records to successful resolution. Reduced overall problem records by 50%. Managed transformation and migration of servers from data centers and coordinated daily tasks of customer and IBM personnel in a matrixed team environment. Maintained project status in Project Tracker, along with creating and tracking change requests for service (RFS) in Service Center to resolve issues and escalate risks to project executives. Managed off-shore test team resources in India, estimated work effort and forecasted budget for future quality assurance projects. Managed and coordinated activities for Data Governance program to gain data consistency and improve data quality and integrity throughout a bank holding company. Developed overall integrated project plan consisting of three projects led by IBM along with two other vendors, reporting project status to IBM and client executives. Technical Analyst , 06/1998 to 08/2000 Company Name – City , State Implemented package integration solutions for the healthcare industry. Provided the analysis, design, development, and deployment for a healthcare client/server application, HSD Diamond 950 C/S by using SQL, PL/SQL, and ORACLE. Created and executed automated test scripts using WinRunner and TestDirector to adequately test the professional and institutional claims for the software application, HSD Diamond 950 C/S. Lead efforts for unit, product, system, and regression testing of a data loader application. Configured test data for reimbursement terms of ancillary providers and executed component and assembly tests for professional/ancillary pricing configuration of healthcare claims. Education MBA : Finance , University of Georgia - City , State Finance BS : Computer Science , Spelman College - City , State Computer Science Skills Agile, Application Design, Application Development, approach, budget, Business Case, business process, C, C++, Change Management, client/server, concept development, conceptual design, Customer Relationship Management, CRM, client, clients, Data Management, Databases, database, delivery, Enterprise Application Integration, EAI, Enterprise Javabeans, EJB, expense reporting, XML, financials, functional, HTML, IBM, DB2, Java, Java Server Pages, beans, JavaScript, JDBC, MDBs, MS Access, Microsoft Office Suite, Microsoft Project, Microsoft Visio, works, migration, Enterprise, ORACLE, Developer, PL/SQL, personnel, PostgreSQL, pricing, Primavera, Product Management, Project Management, quality, quality assurance, reporting, retail, risk management, Rational Unified Process, Sales, scheduling, SCRUM, SDLC, servers, servlets, scripts, Software Development, MS SQL Server, SQL, strategy, supply chain, Systems Integration, TestDirector, Validation, Microsoft Visual Studio, Wealth Management, IBM WebSphere, WebSphere, WinRunner Certifications Project Management Professional (PMP) certified by Project Management Institute (PMI)

HEALTHCARE

SOFTWARE ENGINEERING MANAGER Summary Human Resources professional with practical understanding of business needs and extensive experience delivering innovative solutions at the local and regional level. Areas of expertise include conflict management, employee training, employee relations, training, payroll and state and federal laws. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Exceptional interpersonal skills Compensation administration Personnel records maintenance Affirmative Action compliance New hire orientation Mediation expertise Experience Software Engineering Manager September 2009 to Current Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications (30+ products), Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well. Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Adopted Scrum since 2014, ScrumMaster, team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Rules based engine to manage media contents, and metadata updates between two domains. Architected and developed new UMID based solution (gen 2) to meet storage scalability needs. Scavenger, Transcoder for low-res proxy management (C++, Win32, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new products. MediaBase DLL, Nexio explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet proprietary storage scalability. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. Software Engineering Manager November 2005 to August 2009 Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture, and teamed up to develop server integration modules for video broadcast workflows. Principal Software Engineer August 1997 to October 2005 Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, codec, SDK, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. Software Engineer August 1994 to July 1997 Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space. Designed and developed projects include (C++, Windows) Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City , India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer

ENGINEERING

POSTAL SUPPORT EMPLOYEE Summary Program Manager & Logistics Specialist Accomplished veteran of the United States Navy with an extensive background in leadership training, as well as a track record of success in program development, logistics, aviation repair, and operational management. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities. Highlights Logistics Training & Development Safety Compliance Quality Assurance Program Management Policy Development & Implementation Project Coordination Aviation Mechanic Performance Analysis Experience Postal Support Employee Jan 2016 to Current Company Name － City , State Provide analysis & reporting on key safety and quality assurance based measures as well as performance metrics. Responsible for tracking inventory and procurement reports for management while using the data to create customer and vendor specific action plans. Demonstrate good customer service skills in providing high quality environment for customers and other team members with a quick and accurate service while showing sensitivity to their individual needs. Point of contact to make sure the company abides by all regulatory state and federal compliance to ensure we handle each case properly and eliminate liability. Weatherization Technician Trainee Jan 2015 to Jan 2015 Company Name － City , State Assisted in use and care of weatherization equipment based issues, creating value, maximizing growth and improving business performance, which required extensive use of business knowledge to provide objective advice and expertise. Prepared customer specific data submittal packages, with the preparation, tracking and following up required to ensure timely service is provided. Gathered and consolidated technical reports for management while using pertinent data to utilize action plans. Responsible for quality control in procedural orders and ensuring all necessary maintenance projects and equipment were being utilized to their highest standards. Aviation Mechanic Jan 2005 to Jan 2013 Company Name － City , State Operated and maintained sophisticated equipment designed for tactical operations while ensuring all equipment was functioning with maximum readiness and performance. Reviewed and updated testing procedures to ensure safe and successful convoy operations for all designated and personnel resulting in zero incidents and 100% electronic sustainability. Supported aviation program operations through performing routine maintenance of multi-million dollar valued equipment. Utilized knowledge of information technology by regularly executing databases and mainframes to ensure all units were supplied with proper materials and equipment in the timeliest manner. Aviation Repair Supervisor Jan 1999 to Jan 2005 Company Name Oversaw aviation repair program, creating and revising safety standard operating procedures (SOPs), collaborating with multiple agencies to unify systems and implement best practices. Identified environmental training needs, developed training budget requirements, and managed aviation based inspection records involving procedurally following all government regulatory compliance. Led mishap investigations and performed daily safety inspections for multiple units, conducting site reviews, performing safety audits, and reviewing reports. Provided safety indoctrination and education for civilian and military personnel, developing specialized training, regarding OSHA requirements, and hazard control fundamentals and techniques. Education System Organizational Maintenance Technician, Tinker Air Force Base, 2004 Aviation Apprenticeship Training, Naval Training Command, IL, 1999 OSHA 30 EPA RRP DOE Weatherization Tactics Basic Fire Fighting Basic First Aid Certification High School Diploma 1998 Edmondson High School － City , State Skills Air Force, Basic, budget, customer service skills, databases, First Aid, government, information technology, inspection, inventory, regulatory compliance, Logistics, mainframes, materials, Mechanic, Naval, Organizational, Performance Analysis, personnel, Policy Development, procurement, Program Management, Project Coordination, quality, quality assurance, quality control, quick, reporting, Safety, Technician Additional Information AWARDS & HONORS DynCorp 5 Year Achievement Award Navy Unit Commendation Navy Meritorious Unit Commendation Navy Battle "E" Award Iraqi Freedom Medal, Sea Service Medal (3) NATO Medal Global War on Terrorism Medal Kosovo Campaign Medal Enlisted Aviation Warfare Specialist

AVIATION

MAINTENANCE MECHANIC Summary I am a graduate with an Associate of Applied Science in Power-plant & Airframe Technology and with an FAA A&P license with experience in troubleshooting, repairing and maintaining aircraft engines and systems as well as repairing and rebuilding aircraft structures and functional components. I'm currently working as a maintenance mechanic with Fairmount Santrol, with experience in splicing belts, rebuilding pumps, changing motors, bearing and gearboxes. Detail-oriented and very efficient, I am seeking a position with a company that fully utilizes my experience and abilities. Skill Areas Maintenance Inspections Repairs Troubleshooting Work Experience Maintenance Mechanic 12/2017 to Current Company Name City , State Preventative maintenance, maintenance, inspections, and repairs, troubleshooting A&P Mechanic 06/2017 to 12/2017 Company Name City , State Aircraft Maintenance, preventative maintenance, inspection and repair, troubleshooting. Carpenter 11/2016 to 06/2017 Company Name City , State Construct and repair wooden objects and structures. OSR/ Cart Attendant 04/2015 to 08/2015 Company Name City , State Provided excellent customer service to over hundreds patrons daily to ensure return customer base remained solid. Education Associate of Applied Science : Airframe & Power-plant Technology 2016 Hallmark University City , State Certifications FAA Airframe & Power-plant License

AVIATION

ENGINEERING TECHNOLOGIST Summary To obtain a position within an organization that utilizes my skill set to continuously add vale and achieve best-in-class results Skills Profile More than 10 years of successful experience in data analyzing, administrative and customer service roles with recognized strengths in account maintenance, problem-solving, thoroughness and extreme attention to detail Efficient in self-motivating, prioritizing, multitasking, meeting deadlines and working in independent capacity or as part of a team Proficient in Microsoft Office programs, OpenWells, Spotfire, SAP, Concur, QuickBooks and Adobe Ability to train, motivate and supervise while also being able to delegate to appropriate support roles in a professional and constructive manner Keen on picking up on new experiences and learning quickly from others about the demands of the job Skilled at analyzing and assessing data while then presenting it in an efficient and conclusive manner Excellent coordinating skills, ranging from event planning, logistics coordinating and managing correspondences Experience Engineering Technologist Dec 2016 to Current Company Name － City , State Sr Administrative Assistant/Technologist Jun 2014 to Dec 2016 Company Name － City , State Assistant Office Manager Mar 2010 to Dec 2010 Company Name － City , State Managed Sales team as well as Dispatch Team Knowledgeable of the many forms of transportation procedures Responsible for training new employees, supervising and scheduling, along with delegating tasks Main focus was to build and maintain good relationships with customers and carriers to ensure prosperous business. Dispatch Assistant Sep 2007 to Jan 2010 Company Name － City , State Job included data entry, scheduling, dispatching, updating websites, phone screening and effective communication with colleagues, customers and drivers Enable enhancement of communication in multiple forms, on top of time management Utilized computer programs such as Outlook, Word, Excel, Publisher, PeopleNet and FreightLink. Bartender Mar 2006 to Oct 2009 Company Name － City , State Primary focus geared towards quick and efficient mixology and customer service to the bar patrons Managed the bar alone, focusing on maintaining a good atmosphere Handled cash and credit card sales, along with doing closeouts at the end of each shift Other duties involved placing orders, checking inventory and bar upkeep. Education and Training Bachelor of Science , Sociology Business Management December 2006 Purdue University － City , State Sociology Business Management 4 Softball Scholar, Dean's List recipient Interests Volunteered in Kenya for Simiyu House organization Volunteered in Peru for the Peruvian Hearts program Skills credit, customer service, data entry, dispatching, drivers, focus, forms, inventory, Excel, Outlook, Publisher, Word, quick, Sales, scheduling, supervising, phone, time management, transportation, websites Additional Information Activities Volunteered in Kenya for Simiyu House organization Volunteered in Peru for the Peruvian Hearts program

ENGINEERING

TEACHER Professional Summary Looking for a position to use my strong passion for children's development, together with skills and experience that will enable me to make a significant difference. Also, to build a long-term career with opportunities for growth and to keep up with the cutting edge of the technologies. Qualifications Excellent communication and multi -tasking skills developed from previous experiences Excellent leadership skills, with the ability to take necessary actions in tasks when required Admirable work ethic Team player with exceptional communication skills Reliable, flexible and hard working Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research Experience Teacher 08/2013 to Current Company Name City , State Teach United States History, Civics, Geography, and English Language & Literature for Middle School. Plan, prepare and deliver lessons to a range of middle school classes. Conduct up to 5 classes in one day. Record and monitor student attendance. Mark work and give appropriate feedback to pupils. Devise and write new curriculum materials. Prepare pupils for external examinations, such as Stanford and SOL. Manage pupils' behavior in the classroom and on school premises. Administer examinations. Prepare coursework for students and the class. ​ Teacher 08/2009 to 06/2012 Company Name City , State Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences. Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs. Assisted in assessing changing curricular needs and offers plans for improvement. Maintained effective and efficient record keeping procedures. Provided a positive environment in which students were encouraged to be actively engaged in the learning process. Communicated effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Collaborated with peers to enhance the instructional environment. Displayed professional and ethical standards when dealing with students, parents, peers, and community. Office Manager/Administrative Assistant 03/2006 to 08/2009 Company Name City , State Provided administrative support to the Department Chair and 15 faculty members. Arranged Senior Thesis Defense schedules for seniors and publish the ones that passed with distinction. Edited and prepared semester schedules for faculty. Calculated GPA and prepare certificates for students graduating with honors. Trained and supervised work study students for the department. Provided detailed information for parents and students inquiring about majors, concentrations and minors within the Department of Philosophy & Religious Studies. Student Services Assistant/Administrative Assistant 08/2004 to 03/2006 Company Name City , State Processed admission applications to include tours of the site, a review of records and scheduling of placement IEP meeting. Maintained and scheduled annual IEP (Individual Education Program) and Triennial (Eligibility) meetings. Processed and distributed monthly related service reports, quarterly progress reports and report cards. Maintained all aspects of student records to ensure compliance with the Department of Education. Worked with all school divisions in the state of Virginia to provide information regarding VSDBM-H's facility and offer assistance in following the procedure when students were referred. Provided parents with information regarding the regulations governing Special Education Programs for Children with Disabilities in Virginia. Maintained a database with accurate disabilities, geographical information, class list, related services and state reportable information. Business Manager/Travel Coordinator 03/1996 to 06/2002 Company Name City , State Administered salary payments for contracted athletic staff and processed student payroll. Controlled and maintained all recruiting travel to and from campus, making sure NCAA guidelines were enforced. Prepared and distributed travel itineraries, manifest and directions for team travel, arranged travel via chartered flights or chartered bus by processing bids, traveled with teams to provide assistance with teams meals, outings and any last minute arrangements as needed. Compiled financial reports and managed travel budgets for 46 teams. Processed all game competition contracts and processed invoices for payment thereafter. Administrative Assistant 09/1993 to 03/1996 Company Name City , State Provided administrative support to the Assistant Dean, School of Technology. Processed time sheets for thirty-five work study and graduate students. Interpreted departmental criteria for scholarships and grants offered via School of Technology and disbursed accordingly after verification using the AIS (Administrative Information System) and SIS (Student Information System). Organized and schedule summer interns. Education Master of Science : Education 2017 Liberty University City , State Bachelor of Science : Behavioral Science May, 2009 Bluefield College City , State Skills Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player

TEACHER

OCCUPATIONAL THERAPIST Professional Summary Highly motivated and accomplished Business Professional with 10+ years' experience in providing leadership and management to diverse teams while facilitating strategies for growth and profitability. Comprehensive experience in multiple aspects of business operations, project management, regulatory compliance, customer satisfaction, staff training and procedure development/implementation. Leads by example as a tenacious, trustworthy, approachable, and results driven team player with adept communication and problem solving abilities. Areas of Expertise Operational Management Computer Skills Client Development Project Management Program Development Finance Analysis Training & Development Customer Service Organizational Development Presentation Skills Excellent Communication Skills Business Management skills Computer Expertise - Electronic Medical Records, MS Word, Excel, Access, Publisher, PowerPoint, Outlook, QuickBooks Problem Solving - Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully manage change for improved performance and efficiency Management by Mentoring - Noted for ability to motivate performance, communicate strong messages, nurture partnerships, and deliver significant sales growth. History of successful health care leadership, sales and project management Business Operations - Outstanding accomplishments in business startup, turnaround, and financial/operational management across diverse industries, reinvigorating organizational infrastructure, inventory, technologies, processes and financial measurement systems Customer & Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Skills Work History Occupational Therapist , 02/2014 to Current Company Name – City , State Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs. Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction. Prescribing, Fitting, and training of medical devices for disabled persons. Senior Director of Operations , 07/2008 to 09/2013 Company Name – State Responsible for the operational oversight of ancillary services product line; including home health, outpatient rehabilitation, private duty nursing, skilled nursing, and premium programs, within multiple regions encompassing direct supervision of regional directors of operations, home health administrators, sales and marketing, recruitment teams, compliance, and in direct supervision of over 200 plus employees.  Directed multi-site branch office operations in compliance with all federal and state regulations.  Established policy and procedure standards focused on quality improvement and best demonstrated clinical practice.  Led region in multiple deficiency free Medicare surveys to include home health, rehab agencies, skilled nursing facilities. Led a team responsible for the development of start -up home care agencies and rehab agencies.  Monitored and directed the development, implementation, and maintenance of therapy and home health in senior living communities and home care agencies in multiple states.  Increased gross revenue from $250,000 to 4 million annual from 2010 to 2013  Improved home health penetration throughout owned and managed senior living communities from less than 5 percent to 16 percent   Achieved same store gross margin growth of 6 to 10% in therapy and 25% in home care.  Healthcare Coordinator , 01/2004 to 01/2008 Company Name Prescribing and implementing occupational therapy services to adult and geriatric population. Administering and interpreting evaluation needed for treatment of overall wellness, physical dysfunction, gross motor, endurance, memory, muscular, and sensory dysfunction. Management of staffing, team building, caseload development, integrations, and compliance. Building Bridges Therapy and Learning Centers Co-Owner, Therapy Director, and Occupational Therapist Created strategies to enhance company deliverables for clinicians, generating additional revenue streams to capture new customers, increase market share and increase customer satisfaction. Management of client services. Caseload development, marketing of services, orientations or new employees, financial oversight and analysis. Development and implementation of Sensory, Oral Motor, Low Vision programs for child under 21 yrs. Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs. Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction. Prescribing, Fitting, and training of medical devices for disabled persons. Regional Director , Responsible for all operational, philosophical, and technical training and program development in Home Health, Outpatient, Hospice, and Skilled Nursing settings. Provide education on company policies, procedures, rules, regulations, therapeutic processes, financials, management tools, management approaches, & documentation. Conduct presentations on models and theories that support the services, culture, and best practices of the organization. Provide a rolling mentorship for clinicians and managers within the organization. Development and education on therapeutic and wellness interventions and programs in order to provide the best quality of care in the industry. Development and Presentation of AOTA Accredited CEU programs: Balance, Low Vision, Urinary Incontinence, and Dementia Management. Training and Implementation of Digital Documentation systems for all product lines nationwide. Education Bachelor of Science : Occupational Therapy , 5 2004 Midwestern University - City , State GPA: Graduated Suma Cum Laude GPA: 3.6 Occupational Therapy Graduated Suma Cum Laude GPA: 3.6 Most Distinguished Student, MWU, Class of Masters of Business Administration : Healthcare Management , 6 2014 University of Phoenix - GPA: Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Healthcare Management Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Graduate Certificate in Accounting/CPA Exam Candidate : 3 2015 Skills Accounting, acquisitions, art, Balance, Bridges, Business Operations, business plan, Oral, CPA, client, customer satisfaction, Documentation, financials, financial, team building, Leadership, Director, marketing, market, memory, mentoring, mergers, network, Nursing, policies, presentations, processes, program development, quality, Recruitment, reporting, Sales, Staffing, strategic, technical training, Vision

HEALTHCARE

CHIEF OPERATING OFFICER Summary of Skills Strategic Planning/Management Strong communication skills Strong credit/financial analysis skills Team builder/collaborator Sales management Negotiation skills Strong multi-tasker Project management Planning/execution Cross Functional leadership Professional Experience Chief Operating Officer June 2008 to January 2010 Company Name - City , State Recruited by the Board of Directors to become COO. Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees. Revenues grew from $48MM in 2008 to over $53MM in 2014. This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment. Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance. Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009. Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total. Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order. Prior to that, the meetings were overly lengthy, ineffective and combative. This resulted in fewer meetings, which have been far more effective. Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer). Both contributed to an increase in revenues to the company of more than $1MM annually. Successfully negotiated with two of the owners for buyouts on behalf of the Board. One was amicable and the other was contentious. This will result in cost savings to the company in excess of $1MM annually. May 1998 to May 2008 Company Name - City , State COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID. Recruited by and joined as Vice President and Commercial Banker with no loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years! This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank. Promoted to SVP due to growth of portfolio and fee income/referrals 06/2001 Promoted to SVP and SWWA Commercial Banking Manager 06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA. While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint. I spent considerable time and effort in working with the lending center there to establish a robust and larger presence. Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment. At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County). Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers. This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually. Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients. I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success. Was asked to join Loan Committee as a voting member. June 2005 As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee. This was an opportune time to view all of the various types of credits that were presented. In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases. Education BA : Chemistry Pacific Lutheran University Chemistry Pacific Coast Banking School Certification University of Washington Professional Affiliations Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA Skills Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view

BANKING

SENIOR SALES ASSISTANT/ SALES SUPPORT Skills ads, attention to detail, customer service, data base, inventory, office, presentations, quality control, sales, phones Experience Senior Sales Assistant/ Sales Support , 01/2006 to 01/2012 Company Name － City , State Accurately monitored and evaluated ads for specifications and standards compliance. Provided high standard of service and attention to detail. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Answered multi-line phones. Maintained inventory of office supplies. Managed all aspects of daily office operations. Created and edited memos, correspondence and directory reports for management evaluations and presentations. Box Office Manager , 01/2003 to 01/2006 Company Name － City , State Managed all aspects of ticket sales. Maintained data base of all season ticket holders, answered multi-line phones, and kept an inventory of all supplies. Organized volunteers to work in the box office to help with ticket sales for concerts. Education and Training High School Diploma : 1985 Northwood High School － City , State

SALES

SALES CONSULTANT Summary A current sophomore majoring in sociology whom enjoys working and interacting with people. Technologically savvy, a quick learner, and a strong work ethic ensures great leadership as well as a great team member. Always willing to put best effort into work to accomplish goals with a friendly and positive attitude that contributes to a pleasant work environment.  Experience Company Name City , State Sales Consultant 07/2017 to 08/2017 Processed customer payments with an uplifting and friendly attitude. Addressed and eliminated customer issues as well as ensured a welcoming and clean environment Assisted customers with purchases to fulfill targeted company goals Company Name City , State Facilitator 07/2017 Facilitated conversations about Native American history and identity. Served as a college mentor and advisor for Native American high school students. Interacted and built relationships with students in week-long programs at various reservations. Company Name City , State Intern 06/2015 to 12/2015 Educated several native communities on healthcare benefits. Cooperated with fellow interns at community-based events to create and execute company goals.  Approached and interacted with individuals to discuss healthcare options. Education High School Diploma 2016 Tse' Yi' Gai High School , City , State , United States Certifications: Valedictorian Extracurricular Involvement: Student Council, Peer Helper, Honor Society, Athletics, Native American Club  Recipient of National College Prep Scholar, Quest Bridge ​ Columbia University , City , State , United States Graduation expected in May 2020 Leadership Mentor , Columbia Mentoring Initiative, Sept. 2017-Present  Serve as a guide and motivator for a first-year Columbia College student in the Indigenous family group. Discuss and create personal, mentorship, and academic goals. Attend bonding events with mentee to ensure a healthy mental and physical well-being. Powwow Chair , Native American Council at Columbia University, Apr. 2017-Present Co-President , Native American Heritage Month, Apr. 2017-Dec. 2017 Responsible for planning and organizing month-long events that represent Native American identity and also the annual university powwow.  Engage in weekly meetings to discuss event planning with peers and advisors.  Use leadership abilities to execute events in a timely and organized manner. Skills Critical Thinking Goal Setting and Implementation Teamwork Skills Proficient with MS Word, Excel, and PowerPoint

SALES

INTERVENTION SPECIALIST TEACHER OF MATH AND LANGUAGE ARTS Objective To gain the position as the resource room teacher at Howell Township Public Schools. Summary of Qualifications Demonstrated ability to design developmentally appropriate lessons and activities allowing integration of all learning styles. Highly educated in differentiated classrooms. Determined to maximize the educational achievement of each student. Trained in Developmental Reading Assessments, Common Core Standards, Standard Solutions, Wonders, Anti-Bullying. Hard-working and organized. Knowledge and respect for all students and parental rights. Professional leadership and management skills. Excellent technology skills (Word, Powerpoint, Smart Notebook, Achieve3000). Dedicated to continuous professional development. Experience Intervention Specialist Teacher of Math and Language Arts October 2013 to May 2014 Company Name － City , State Identified students with substantial academic difficulties through evaluation using Developmental Reading Assessments and consultation with staff members of referred students. Developed differentiated lessons plans, and selected appropriate instructional materials to reach individualized student goals. Developed and implemented creative lessons with clear objectives linked to the common core that incorporated differentiated instruction. Attended and gained knowledge at numerous in-services. Improved overall lexiles and test scores. Facilitated group lessons dependent on student reading levels determined by running record assessments. Evaluated student growth through progress monitoring of formal and informal assessments. Instructed students in accordance with schedules previously devised. Enhanced lessons using Smart Board technology and computers. Assessed on a regular basis, objectives students have set for themselves. Led a basic skills class of 5-7 students at a time out of 37. Conducted small group and individual classroom activities with students based on differentiated learning needs. 2nd Grade Replacement Teacher January 2013 to August 2013 Company Name － City , State implemented positive behavior management using the color system. Developed clear objectives for students and parents for all lessons and activities. Designed differentiated common core lesson plans and activities to meet the needs of all learners. Enhanced lessons using Smartboard technology, I-Pads, and computer lab. Assessed student growth through informal and formal assessments. Developed lessons in accordance to student reading levels determined by quarterly running record testing. Maintained positive collaboration and communication with parents through weekly newsletters, weekly student progress updates, emails, and conferences. Attended in-services and staff meetings, maintaining strong relationships with fellow staff and administrators. Student Teacher Grade 1 Inclusive Classroom September 2012 to December 2012 Company Name － City , State Established and communicated clear objectives for all lessons, units and projects to both students and parents. Enhanced lessons using Smart Board technology and computers. Promoted language development skills through reading and storytelling. Encouraged students to be understanding of others. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education, Certifications, Endorements Bachelor of Arts : Psychology , December 2012 Georgian Court University － City , State GPA: Cum Laude Coursework in Psychology and Sociology Coursework in Intercultural and Group Communication Coursework in Educational Psychology NJ Teacher Certification : Elementary Education (K-6) , 2012 Georgian Court University － City , State Emphasis in Child Development Coursework in Professional Development in Reading Education in Reading training Technology in the classroom Honors: Cum Laude/ Dean's Scholar GPA: 3.61 Endorsement : Teacher of Students with Disabilities , 2012 Georgian Court University － City , State Coursework in Assessment and Instruction of Students with Disabilities Child and Early Adolescent Development Inclusive Education Associate of Arts : Education , 2009 Brookdale Community College － City , State Associate of Applied Science : Fashion Merchandising , 2007 Brookdale Community College － City , State Nicole Harrison Peters 732-513-7727 [email protected]

ARTS

ACCOUNTANT Summary Experienced accounting professional with proficient, analytical and problem solving abilities. Results oriented and flexible in a rapidly changing environment. Skills Microsoft Office Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 to 07/2017 Accountant Company Name － City , State Processed daily corporate customer payments using CDK and Rental payments using TSD. Ran monthly customer statements. Responded to and followed up on customer inquiries. Processed daily cash journal entries. Responsible for running monthly aging reports for the accounts payable department and stores. 10/2004 to 04/2015 Accountant Company Name － City , State Processed and paid state, city and county tax returns. Processed yearly property tax returns. Researched and responded to customer and the sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate a specialized software. Helped with month-end and year-end closings. Created various requested excel reports. 05/2000 to 04/2004 Accounting Manager Company Name － City , State Supervised one staff accountant. Responsible for the timely balancing of two accounting systems. Managed the reconciliation of all balance sheet accounts. Processed and paid the monthly state, county and city tax returns. Accountable for the accounts payable area. Developed and maintained various Excel spreadsheets. Implemented and oversaw system enhancements. 02/1989 to 04/2000 Accountant Company Name － City , State Processed monthly financial statements. Reconciled all balance sheet accounts. Processed and paid monthly state, county and city tax returns. Researched and responded to customer inquiries regarding monthly statements. Implemented and tested accounting system conversion. Education and Training Associate of Applied Science Normandale Community College － City , State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end

AUTOMOBILE

PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT Summary Well-endowed in taking on leadership positions, both inside my area of specialties and outside Delight in and highly adaptive to changing environments of both work and pace. Stemming from 4+ years of educational leadership and customer service I am well versed in communicating and working with others to in collaborative situation to find a solution to a problem, but can also work confidently and efficiently independently. Always looking to set higher academic, professional, and personal goals, and work passionately towards achieving them. Excellent customer service skills. Able to answer questions and assist people in a friendly, professional manner. Anticipate customer's needs for a welcoming and customer-focused environment. Excellent organizational and time management skills, ability to prioritize and meet deadlines under pressure. Unique ability to connect and communicate with diverse population. Able to respond to customer inquiries and concerns by researching and identifying positive solutions Excellent interpersonal and conflict resolution skills resulting in highly productive relationships Able to accurately track, transcribe, store, and maintain information in written or electronic form. Adept at Microsoft Word, Excel, and Power Point. Experience January 2010 to January 2012 Company Name Office Staff which provides excellent customer. Duties include: managing multi-lined customer service phones, stage set up, routine office assignments, assisting with school events, coordinate and host new student orientations, visit high schools throughout the community to recruit new students for CGCC and interact with students throughout the campus through interviews regarding their college experience participating in T.V. Commercials to represent the college. January 2011 to January 2012 Company Name Public Relations Officer/ Vice-President for Pursuing All Cultures Knowledgably. Some of my leadership roles as a P.R. Officer and Vice president were to get students more involved in campus events, community service/projects, guide fellow scholars toward achieving success, and set an example for not only my fellow peers in P.A.C.K. but other students around campus. I do this by maintaining a high GPA, and donating my time and energy to charity events, and other community/college services. January 2012 to May 2012 Company Name Student Leader of the Light Feet Project on the Pecos/Williams Field Campus. At the beginning of the spring semester I was assigned the position of being the leader of the Light Feet project for the Pecos/Williams Field Campus for my African American Honors class. My leading role consists of setting-up/directing fund raisers, and shoe drives. Our goal for the semester is to collect 100 pairs of shoes, socks, and laces. All of the proceeds will go to the Light Feet Project, who will later distribute the shoes to children in Malawi, Africa. 05/14/15 - 8/09/15 Volunteer Patient Care in Interventional Cardiology and Neonatal Intensive Care Unit at Bayfront Medical Center, Florida. During my time at the Bayfront medical center I volunteered in both the NICU and interventional Cardiology departments where assisted in caring for both adults that underwent heart surgery and newborns that were suffering from a form of drug addiction or pre-mature birth. My job title consisted of I answering phones, scheduling appointments, checking patients both in and out of the hospital, and assisting the nurses and doctors in caring for the patients. Work History Company Name Company Name Education December 2015 Alumni of Arizona State University From Chandler Gilbert Community College B.S : Biochemistry GPA: GPA: 3.22 M. Scholarship Recipient *Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club *Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society *First Generation College Student, graduated with associates in science Biochemistry GPA: 3.22 Accomplishments Community and College Volunteer Projects CGCC Chancellor and S.T.E. M. Scholarship Recipient Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated with associates in science Arizona State University B.S : Biochemistry Biochemistry Interests 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning Personal Information This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Additional Information 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Into The Streets - Citrus picking for the National Food Bank. Chandler-Gilbert Community College Pecos Campus Department of Service Learning This was a charity event that was meant to get the students more involved with their school and give them a chance to give back to their community. The event benefitted the National Food Bank. All of the Citrus that was picked was donated to the Food Bank to help feed those who are less fortunate. 03/02/2011 & 11/09/10 Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department of Service Learning The Poverty 101 event benefitted me, the CGCC staff, and the students who attended the event. By donating my time and energy to help host the event, I was able to become more intuitive of my surroundings, and help create a more beneficial experience for my college peers. 2015-present Volunteer for Camp Kesem I was introduced to Camp Kesem through a very close friend of mine, which allowed me the opportunity to connect with others that have been affected by cancer. This summer I'll be work close with young children that are either battling cancer or have parents that have been affected by it, in hopes to bring some form of joy and relief to their lives. Skills scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones

PUBLIC-RELATIONS

PROGRAM MANAGER Highlights Microsoft Office (Word, Access, Excel, Outlook, Powerpoint) Advanced GFEBS Windows XP Professional Intermediate Windows Vista Beginner CPR/Combat Lifesaver Intermediate Experience June 1999 to Current Company Name Program Manager September 2006 Company Name － City , State Salary: $ 54,000. Hours per week: 40. Army Aviation. Maintain accountability on aviation, health and safety budget for 6 different divisions and 23 sub-divisions. Compile fiscal, financial and ISR reports for two facilities and all aviation assets in Nebraska. Insures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations. Inspect monthly obligation plans, STANFINS reports GFEBS and AFCOS accountability to avoid over-obligating. Sustain constant program schedules and status to provide accurate information to State Aviation Officer and Chief of Staff. Establish rules, regulations and controls to ensure complete accuracy in program execution. Develop future fiscal year operating program plans that include variations for fuel and personnel costs, flight hours, maintenance, weather and execution. Executed between 99.9-100% every fiscal year with over $3.5M, 3 Airframes and 17 aircraft. Utilized the Logistics Modernization Program (LMP) for order processing, inventory management, customer service and acquisition. Created, maintained, and updated automated Standard Operating Procedures (SOP). Compiles data for reports, projections, flow charts, and graphs for all missions and completes presentations through Adobe or Microsoft to Company, Troop and Battalion commanders. Routinely edits content, grammar, style and presentation of multi-formatted documents with technical and visual information to improve the intended audience's interpretation and acceptance of topics presented. Creates databases and spreadsheets to reflect accountability items, funding, budget, analytical and statistical information. Utilized various programs to conduct own research for future productions of equipment. Assisted maintenance officer with completing all 4610-Rs required to begin production of AASF #2 in Grand Island. Maintains the KIRS Key control Program. Completes funding requests on PRweb, typing Monthly Obligation Plans, tracking/cutting orders and obligating/de-obligating funds on AFCOS. Analyzed funding for AFTPs and SFTSP from TC 1-210 and DFAS 37-100-2008. Assists State Aviation Safety Officers from Colorado, Utah and Minnesota on COMSEC and Quality Control complications. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Passes to workers instructions received from the supervisor, demonstrates proper work methods, and starts work. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers performing repair work. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project and multi-tasking. Proficient at databases, presentations, logistics and word processing. May 1998 to Current Company Name Grade Level: E-4. Salary: $300/month. Quality Assurance/Technical Inspector. Maintains All files and records for 24 UH-60A Blackhawk, and 14 CH-47 Chinook Helicopters. Inspects all avionics/electronic work completed through Microsoft office and windows XP professional. Created a network database and maintained all calibrated systems and test equipment for the Battalion. Ensured work requests were properly routed through repair facility. Installed ULLS-A Servers and uploaded an entire new program for the aircraft fleet. Utilized C++ and ANCDs to apply cryptic information. Compiles data for reports, projections, flow charts, and graphs for all missions to include "secret" and completes presentations to Company, Troop and Battalion commanders. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Completes presentations and all statistical data through adobe and Microsoft powerpoint. Furnishes assistance to Supervisors on production problems and work planning. Creates, maintains, and updates automated Standard Operating Procedures (SOP) and publications. Uses specialized test equipment to carry out all phases of avionic and electronic installation, maintenance, repair, and operational testing of base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure and mobile equipment. Planned, organized and led seven Downed Aircraft Recovery Missions. Programs, schedules, and establishes priorities for routine maintenance, unscheduled maintenance, combat damaged systems, and repair of equipment. Initiates, updates and closes out files, records, and reports according to applicable regulations and Technical Manuals. Installs new communication and navigation systems on all assigned aircraft. Performs maintenance, troubleshooting and repair of all systems ensuring operational capability of all electronic and electro-mechanical systems and equipment. Maintains, installs and repairs secret level, and COMSEC equipment to include encoding and encrypting radios and loading frequencies on sincgars radios. Ensures that all systems and equipment are reliable and parts are available if needed. Plans and organizes work and provides guidance and assistance for peers and lower enlisted. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers while performing repair work. Checks work in progress and when finished for compliance with supervisor's instructions, work orders, and established shop procedures on work sequence, procedures, methods and deadlines; and directs or advises other workers to follow supervisor's instructions and tomeet deadlines. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project or and multi-tasking. Proficient at databases, presentations, logistics and word processing. Excelled in an E-7 position as an E-4 for an 18 month deployment to Iraq (March2006-September2007.) Received numerous medals to include Good Conduct Medal, Army Accommodation Medal and The Bronze Star Medal. Education US : May 1997 Malcolm High School － City , State Bachelors Degree : Aeronautical Engineering Embry-Riddle Aeronautical University － City , State Aeronautical Engineering MBA Additional Information Top Secret Security Clearance (TSCI) FCC License Skills Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing

AVIATION

BUSINESS DEVELOPMENT ASSOCIATE Professional Overview Over five years of experience in Business Operations and a Master Degree in International Commerce and Policy with the ability to execute Strategic Leadership, Direct-to-Consumer Marketing, Risk Management, and Strong Executive Communication Skills across all organizational levels.  Skills Cash handling Financial analysis Capital market trends Industrial coverage knowledge Risk management expertise Product management Accounts Payable/Receivable  Detail-oriented Process development Business recovery and sustainability Complex problem resolution Social media marketing Client acquisition Experience Company Name City , State Business Development Associate 11/2015 to Current Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities. Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Credited for playing key role in generating over $200,000 per year in revenues. Surpassed annual quota by 110%. Identified $125000 in revenue opportunities by collaborating with distribution partners. Company Name City , State Trade Agreements Negotioations and Compliance Intern 03/2014 to 08/2014 Support Enforcement and Compliance senior staff on U.S.Trade Policy Development and implementation of Trade Agreements by helping to ensure that foreign governments comply with their obligations under the agreements to which the United States is party. Provide support to leadership on policy and negotiation analysis for key trade agreements as well as work with all global market regional offices to develop new initiatives to increase role of minorities in global commerce as well as strengthening governmental institutions to have sustainable economic and social growth in developing countries. Served as a representative of International Trade Administration at North America Steel Committee. Responded to citizens' complaints and requests for information and services. Cultivated close working relationships with other municipalities and governmental agencies. Company Name City , State Associate 05/2010 to 10/2015 Authoritatively recruited and directed more than 40 staff members. Held responsibility for all hotel operations, including customer service, sales, housekeeping, financial accountability and regulatory compliance. Served as crucial participant in executing annual quality audit. Personally, ensured activity of Key Control Program. Comprehensively studied, reviewed and verified all financial documentation. Ensured that goals are being translated to the team as they relate to guest tracking and productivity. Created and nurtured a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Secured $35000 in room sales for the 2015 fiscal year. Gathered and analyzed data for studies and reports and made recommendations based on findings. Drafted and edited written materials including agendas for the senior managements. Company Name City , State Sales Leader 02/2007 to 01/2010 Served as knowledge resource for store management regarding team-building, financial management and business development activities & objectives. Diligently practiced stringent Quality Assurance and ensured adherence to highest standards. Produced comprehensive strategic profitability- enhancement plans for territory stores. Identified issues, analyzed findings, and formulated appropriate strategies to increase profitability of multiple stores. Task included oversight and evaluation of Financial forecast reports. Built relationships with customers and the community to establish long-term business growth. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Promptly resolved all customer requests, questions and complaints. Contacted customers by phone and email in response to inquiries. Trained all incoming sales team members. Approved all sales staff budget expenditures. Planned and directed staff training and performance evaluations. Developed a comprehensive training program for new sales associates. Developed quarterly and annual sales department budgets. Education Master of Arts : International Commerce and Policy 2014 George Mason School of Public Policy , City , State International Commerce and Policy International Commerce and Policy Semester or Credit Hours: 42 Credit Hours Master of Arts 2013 Oxford University - Mansfield College Oxford Study Abroad Semester or Credit Hours: 3 Credit Hours Bachelor of Arts : Government and International Politics 2012 George Mason University , City , State Government and International Politics Government and International Studies Semester or Credit Hours: 60 Credit Hours Associate of Arts : Liberal Arts 2010 Northern Virginia Community College , City , State Liberal Arts Liberal Arts Semester or Credit Hours: 60 Credit Hours

BUSINESS-DEVELOPMENT

TEACHER Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.[Job Title] capable of remaining calm under pressure while continuing to keep the preschool setting light and playful. Will work hard to identify and communicate behavioral and educational issues.Open-minded [Job Title] talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents and fellow staff.Creative preschool teacher adept at continually implementing current trends in early childhood curriculum.Early Childhood Teacher specializing in child psychology and development. Recognizes the importance of the parent-child bond and believes in regularly communicating with each parent. Highlights CPR First Aid Certificate Problem Solver Time Management Creative thinking Team player Certified in Early Childhood Education Conflict resolution techniques Training in food handling preparation Calm and patient Experience 08/2013 to 01/2016 Teacher Company Name － City , State Supervise 3-5 year old children. Setup small group and outdoor activities. Maintain paper work for parent - teacher conference. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. 09/2008 to 06/2013 Teacher Company Name － City , State Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 08/2007 to 03/2011 Baggage Supervisor Company Name － City , State Manage and maintain baggage delivery to airplanes. Ensure safety around all arrival and departure of flights. Make end of shift reports to management team. 03/2004 to 09/2007 Teacher Company Name － City , State Teach age level activities. Maintain security. Schedule weekly plans for class. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 03/2015 to 01/2016 Lead Volunteer Company Name － City , State Volunteer of the Month. Assist various ministries as needed. AM33 leader and weekly phone caller. Education 6/1996 C.D.A - Child Development Associate Seattle Central Community College － City , State Emphasis in Child DevelopmentContinuing education in Early Childhood EducationChild Abuse Awareness training Present BA : Elementary Education / Special Needs Grand Canyon University － City , State Elementary Education / Special NeedsElementary Education coursework Skills CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management

TEACHER

SERGEANT E-5 AVIATION SUPPLY SPECIALIST Summary A highly motivated and ambitious individual able to give timely and accurate advice, guidance and support to team members and individuals. Possess excellent management skills and have the ability to work with the minimum of supervision whilst supporting fellow team members. Have a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. Now looking forward to make a further contribution as part of your team and am hopeful for the genuine opportunity for progression. Highlights Inventory tracking Budget management Shipment consolidations planning Decisive Inventory control Warehouse and fulfillment Results-oriented Logistics network analysis Detail-oriented Strategic planner Cost reduction Flexible Works well independently Customer service-oriented Accomplishments ·   Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. ·   Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expediter while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. ·   Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. ·   Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Experience 07/2013 to 07/2015 Company Name Order, track, receive, and distribute Organizational Level Maintenance consumable and repairable material for AV-8B Harrier whilst in Phase Maintenance Inspection. Plan inventory management technique to avoid shortages and excesses. In charge of Tool Control Program and Respirator Program, verifying all toolbox inventories, respirators, logs and that records are up to date, broken tool reports and daily All Tools Are Accounted For logs are properly filled. Prepared required documentation for all issue or turn-in consumable and repairable components. Assist in Annual AMMT by Identifying Shelf-Life items, ensuring correct inventory on PEB, and organized all Electro Static Discharge safe areas within federal safety regulations. Researched and requisitioned squadron requirements through NALCOMIS OOMA. Tracked Pre-Expended Bin replenishments and requisitions via NALCOMIS OOMA and Legacy. Compiled reconciliation reports and provided briefings and debriefings. Assisted in the resolution of customer complaints. Brief requisition delivery dates to supervisors and workers on a weekly basis supplying critical information throughout entire scheduling / expediting process. Maintain records for maintenance and installation. Develop positive relationship with staffs and customer to meet productivity goals. Update the Individual Qualifications Records (IQR's) of maintenance personnel. Documented forms in cases of required emergency assistance within regulations of safety policies and procedures. In charge of weekly payroll for up to 20 crew workers, diligently ensuring correct input of individuals assigned hours to include annual leave, sick leave and Overtime. 12/2012 to 12/2012 SERGEANT E-5 AVIATION SUPPLY SPECIALIST Supervised, trained and evaluated personnel Marines to most proficiently support over 10 Marine Aircraft Squadrons and 15 Intermediate Maintenance Activities. Performed warehouse operation duties including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return and disposal of supplies and equipment related to support of supply operations. Received and processed an estimated 1700 High and Low Priority repairable requisitions and Direct Turnovers monthly Screened all squadron requisitions via NALCOMIS and processed for accuracy Maintained an estimate 1700 assets with 100% accountability valued over 170 million dollars. Managed the receipt and stowage thru the Integrated Barcode System of approximately 10,000 consumable line items with the estimated value of 7.2 million dollars. Served as the senior supply liaison for VMAQ-3 in direct support of Red Flag, an advanced aerial combat training exercise hosted at Nellis Air Force Base. Yielded the expeditious procurement of 3.4 million dollars in aircraft assets both locally and abroad. 10/2010 to 01/2012 FEMALE ENGAGEMENT TEAM LIAISON/ PLATOON LEADER Company Name － City , State Successfully completed a 5 month, Pre-Afghanistan deployment training consisting of an Enhanced Marksmanship Program, Improvised Explosive Device Training, Casualty Assessment, Immediate Action Drills, Combat Lifesaving, Survival, Evasion, Resistance, and Escape Training, Peacetime Governmental Detention/ Hostage Detention, Basic Combat Trauma Training for Tactical Operator, Call for Medevac, Human Terrain Cross Cultural Engagement Training, Combat Lifesaving/ Live Tissue Training, Search Procedures, and Pastu/Dari Language Training all contributing to the completion of a successful tour in Musa Qal'eh. Served as the Team Leader for the 3rd Battalion, Second Marines District Stabilization Thematic Team, and providing expert guidance during the Battalion's critical health, education, and Intelligence Oversight planning meetings. Submitted 125 After Action Reports to include a detailed summary of all operations, patrols and engagements that the team participated in within a time frame of 48 hours from the end of the mission via e-mail through a Secret Internet Protocol Router Network to the FET Headquarters in order to provide a timely assessment of all Intel of the Area of Operation. Coordinated and scheduled the employment for three FETs, a total of six Marines and one Corpsman, each within the Musa Qal'eh District Center, Nowzad District Center and Shir-Ghazay directing the strategic initiatives to achieve the completion and staffing of the first and only Women's Center in Musa Qal'eh which provided a safe location for women and girls to meet and receive literacy and health classes all taught by the FET, to be continued by the local women. Awards and Recognitions. Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expeditor while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Education Specialized Training/ Certificates/ Licenses/ Permits Marine Aviation Supply School, USMC Lance Corporal Leadership Course, USMC Non-Commissioned Officers Leadership Course, USMC Sergeants Distance Education Program, USMC Staff Non-commissioned Officer Career Distance Education, USMC Naval Aviation Material Control Management, USMC Lean Six Sigma AirSpeed White Belt Course, USN Lean Six Sigma AirSpeed Yellow Belt Course, USN 24-Hour Hazardous Material Handler's Course, USMC Active Forklift License Willing to travel or relocate. Skills Air Force, Basic, Computer literate, delivery, directing, documentation, e-mail, Forklift, forms, frame, Inspection 2, inspecting, Inspection, Intel, inventory management, inventory, Leadership, Team Leader, logistics, managerial, meetings, mentor, Access, Excel, Office, Outlook, PowerPoint, Word, Navy, Naval, Network, organizational skills, Organizational, payroll, personnel, policies, procurement, receiving, Maintain records, Router, safety, scheduling, shipping, Six Sigma, staffing, strategic, supervisory, Trauma, unique Additional Information Possess a valid DOD Secret Security Clearance. Willing to travel or relocate.

AVIATION

IMPLEMENTATION CONSULTANT Summary Results-oriented digital marketing professional with a background in project management and digital advertising. Experienced with various email platforms (Salesforce Marketing Cloud, Adobe Campaign) dedicated to driving customer satisfaction through highly-customized email software implementations. Works closely with other members of the internal project team and external client teams. Leads client calls to uncover solution requirements, writes and presents requirements documentation to the client, configures and presents the software configuration to the client, and trains clients to enable them on Salesforce Marketing Cloud and its various components. Skills InDesign, Quark XPress, Acrobat, Photoshop, Illustrator, Freehand, Pagemaker, Microsoft Word, Publisher, Excel, Power Point, Pitstop, Quite a Box of Tricks, Fetch and Asura. Experience 11/2013 to Current implementation consultant Company Name Certified trainer in Salesforce Marketing Cloud, experienced in training external client teams on various components of Salesforce Marketing Cloud, either virtually or in person. Knowledgeable in Salesforce Marketing Cloud components including Email Studio, Marketing Cloud Connect integration, MobileConnect, Journey Builder, Contact Builder and Advertising and Social Studio. Familiar with Salesforce.com basics. Familiar with coding SQL to write queries for Salesforce Marketing Cloud solutions. documentation Experienced in writing requirements documentation and crafting technical solutions and designing flow diagrams for clients to achieve their email marketing campaign requirements utilizing Microsoft Word, Visio and Excel. Keeps record of project requirement changes by updating the requirements documentation throughout the project. Provides test plans to the client for UAT to assist them in testing the configured solution. English major who enjoys writing in any form. Leadership Leads client calls to effectively keep projects moving forward while minimizing scope creep and managing client expectations, and keeping the client team focused on the current SOW. software implementations and web technologies/technical abilities Aptitude for software trouble shooting Experienced in web technologies and coding HTML, CSS and SQL Familiar with WordPress and Dot Net Nuke frameworks Familiarity with relational data and data management Consults with new and existing clients to implement solutions and perform initial configurations for their Salesforce Marketing Cloud or Adobe Campaign email software and campaign solutions, with specialization in Salesforce Marketing Cloud. Leads consultative engagements which include discovery calls and solution walk throughs with the client's marketing focused business teams to define, implement or review the configuration of their technical and business-related communication needs. Crafts project documentation which details the client's unique business requirements and email software solution configurations, which include data segmentation and various automations aimed at automating and creating complex client configuration solutions. Provides quality assurance via solution testing and the creation and execution of configuration test plans. Provides client support during go live phase of the project, and performs ongoing support based on SOW requirements. As a certified trainer in Salesforce Marketing Cloud, conducts virtual or onsite training for clients on the email platform or various applications within the Salesforce Marketing Cloud platform. Experienced with various applications and integrations in SFMC, including Email Studio, Marketing Cloud Connect, Journey Builder, Contact Builder, Salesforce.com, and Advertising and Social Studio. Identifies project risks and issues and presents alternatives to the internal team or the client team to alleviate or resolve them. digital media program manager | indico | july 2012 to november 2013. Promoted to Digital Media Program Manager for Indico, where I planned, executed, and finalized projects according to strict deadlines and within budget for NACS Media Solutions and its subsequent name change of indiCo. This included coordinating resources such as team members and third-party contractors or consultants in order to deliver programs according to plan for the Print on Demand network. Assisted in finalizing contracts and negotiated project deliverables and timelines with stakeholders and vendors. Responsible for defining project objectives, success metrics, and overseeing quality control throughout each project's life cycle with the goal of creating a sustainable profitable business model. Managed the Grow Custom initiative and co-created a marketing, messaging and sponsorship package for the initiative. Contributed to the writing, layout, and content of the Guide to Custom, the Grow Custom initiative's informational piece, which has sold more than 2,000 copies to NACS members. Sold sponsorships, ads and advertorials to vendors and publishers, and worked with sponsors to ensure that content and ads were received by deadline and transmitted to creative personnel in a timely manner to facilitate creation of the digital and print pieces. Coordinated and performed some technical processes required for implementation related to the ingestion, testing, format revision, distribution and output of print-on-demand and digital files contributed to the NMS and indiCo network, and contributed to development of the digital and print-on-demand interface tools that support file access and distribution. Created content around the Print on Demand and Grow Custom initiatives on the NACS Media Solutions website and Facebook site, and maintained the NACS Media Solutions company website using Dot Net Nuke. Updated and maintained other company websites for various NACS divisions using HTML, CSS and Dot Net Nuke. 01/2011 to 06/2012 digital media specialist | nacs media solutions Managed the Print on Demand project and implemented the technical processes related to print-on-demand and digital files for NACS Media Solutions. Contributed to the development of the digital and print-on-demand interface tools, workflows and processes that support file access and distribution. Preflighted and corrected book files to ensure optimal print quality. Worked with outside vendors to build a print on demand network for NACS Media Solutions, supplied requirements for the network and worked with vendors from contract phase to completion to create a viable Print on Demand (POD) network. Received a promotion in June of 2012. digital support specialist | the plain dealer |. 01/1998 to 12/2008 Responsible for processing, preflighting, color correcting, image enhancing and ensuring that sizes, colors, images and content of advertisements sent into the Digital Department via outside customers and agencies printed correctly. Ensured that final reproduction of advertisements was optimal and that everything in the ad displayed as the customer intended. Worked well in a high-pressure, fast-paced environment with daily deadlines. Solely responsible for processing and file transmission of various commercial inserts, gang prints, spadeas, Comics and other direct mail pieces to various printers. Education and Training 2010 Completed coursework for certifications in Web Design/Development: Web Design/Development, Polaris online - http://www.polaris.com *Studied web design and HTML, CSS, and SQL 1992 Bachelor of Arts : English The University of Akron － City , State English 1992 Bachelor of Arts : Political Science The University of Akron － City , State Political Science Interests March 31, 2016 to present - License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 to present - License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying for PMP certification Skills Dot Net, Acrobat, Adobe, go live, Photoshop, ad, advertisements, ads, Advertising, Pagemaker, book, budget, color, com, concise, content, contracts, CSS, client, clients, client relations, customer service skills, client support, data management, designing, desktop publishing, direct mail, documentation, Email, English, fast, Fetch, Freehand, HTML, http, Illustrator, image, InDesign, layout, Leadership, managing, marketing, messaging, access, Excel, Power Point, Publisher, Microsoft Word, Works, network, NMS, personnel, presenting, various printers, processes, coding, project management, promotion, quality, quality assurance, quality control, Quark XPress, requirement, SQL, trainer, transmission, trouble shooting, troubleshooting, unique, Visio, web design, Web Design/Development, website, websites Additional Information March 31, 2016 to present - License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 to present - License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying for PMP certification

DIGITAL-MEDIA

HR BUSINESS PARTNER Summary Proactive Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Extensive knowledge and experience developing code of business conduct and ethics policies. Skills Leadership development Collaborative Organization and efficiency Exemplary verbal and written communication Time management Conflict mediation Self-starter HR experience in Technology Field Professional Experience HR Business Partner | Company Name - City , State | 08/2020 - 01/2021 Served as the primary point of contact for the HR department for each assigned network by providing direct assistance or connecting them with the appropriate HR Specialist. Advised supervisors and management in performance management strategies and interventions, including reviews of disciplinary procedures and actions and recommendations for separations of employment. Assisted with formal and informal inquiriesand investigations in conjunction with external legal counsel as necessary. Identified areas of opportunity for change initiatives that will positively influence assigned network performance and success. Worked with assigned networks' leadership to develop strategies and interventions for problems areas, such as turnover and compliance with training, evaluations, and other employment related requirements. Assisted and advised network leadership on departmental structure and job creation and analysis, including editing of job descriptions and developing appropriate wages. Served as HR representative in cross-functional Agency projects and initiatives by connecting HR solutions with assigned networks' needs to ensure alignment with Agency values and strategic objectives. Ensured adequate staffing levels for assigned networks and develops strategies, in conjunction with the Recruitment and Hiring team, to recruit qualified staff. Interpreted and explained human resources policies, procedures, laws, standards, and/or employment regulations to employees and management in assigned networks. Served as employee advocate by meeting with employees and addressing concerns. Collaborated with other HR Business Partner frequently to ensure alignment of practices across Agency and to share resources and ideas. Reviewed and analyzed metrics and data; provides recommendations based on findings to executive management as needed. Reported quarterly to the Human Resources Manager on key performance indicators, strategies and initiatives, employee relations actions taken, and other items as assigned. Maintained current knowledge of human resources federal and state laws including Equal Employment Opportunity (EEO), ADA, Affordable Care Act (ACA), Wage and Hour, Family Medical Leave Act (FMLA), USERRA, etc. Sr. HR Consultant and TA Specialist | Company Name - City , State | 02/2018 - 04/2020 Developed staffing strategies to fill vacancies and define position allocations. Reviewed referral candidates and contacted qualified individuals to request applications. Planned and executed recruitment events to bring in area candidates. Facilitated organizational development initiatives to conduct performance management and talent assessment. Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. Listened to clients' needs and assisted with identifying and securing appropriate services. Human Resources Consultant IV | Company Name - City , State | 05/2014 - 02/2018 Established measures to promote diversity and drive equal access to opportunity and advancement. Facilitated strategies planning through effective partnerships with leaders. Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements. Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies. Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job. Performed sensitive and confidential investigations into misconduct issues in workplace, detailing all incidents in reports. Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution. Principal Consultant | Company Name - City , State | 05/2011 - 05/2014 Built a successful consulting business serving private and public sector businesses. Marketed business in Anchorage and Juneau, Alaska and Phoenix, Arizona. Established excellent rapport and professional relationships with business leaders. Created marketing materials, drafted proposals and bid on contracts. Of the bids submitted, 91% were awarded. Initially, offered organizational management and talent acquisition services. Additional services provided: training for management and staff from completing a time card and payroll processes to change management. Facilitated discussions (informal mediation) services. Set up performance and absence management expectations, policies, processes and tracking. Counseled staff, performed workplace investigations, drafted findings and supported management through the corrective action process. Education and Training Alaska Pacific University | City , State | 05/2004 Bachelor of Arts : Organizational Management, Human Resources Additional Information Organized, strong attention to detail, dedicated and committed to excellence Computer Literacy Proficient in Microsoft Suite - Word, Excel, Powerpoint, Outlook Various Oracle based HRIS, Budget and Accounting Software and Databases

HR