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SVP, REGIONAL SALES DIRECTOR WEALTH MANAGEMENT Executive Profile * Exceptional follow-through abilities and detail oriented; able to plan and foresee strategies from concept to successful completion * Versatile; proven ability to manage multiple projects * Able to build lasting rapport; posses strong interpersonal skills; able to work effectively with individuals on all levels, effective motivator of self and others * Capable speaker and communicator, with refined skills in presentations, education, and client relations building * A resource person, problem solver, trouble shooter and a creative turnaround banker * Self-assured, confident, dependable and responsible in pursuing and closing sales; thrive in challenging situations requiring the ability to learn new skills Associate with an organization that will benefit from my initiatives, capabilities and contributions, ultimately qualifying for advancement and increased decision-making responsibilities: Core Accomplishments Developing business within emerging and highly competitive business market; outstanding presentation, leadership qualifications Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals Professional Experience Company Name September 2014 to Current SVP, Regional Sales Director Wealth Management City , State Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals. Company Name April 2014 to September 2014 SVP, Group Leader City , State Managed Citizens Bank's Business Banking Contact Center in RI and PA, this was a Short term project to enhance the client experience and to create efficiencies in all Phonebank related sales activities. Total FTE responsible 210 Company Name April 2004 to March 2014 SVP, Regional Manager-Business Banking Group City , State * Manage a team of 21 Business Banking Officers in Boston Downtown Region * Member of Citizens Management advisory council. Company Name January 2002 to April 2004 Business Banking Officer City , State Company Name April 2000 to December 2001 Branch Business Banker City , State Company Name January 1997 to January 1999 Department Head, Men's Wear City , State * Managed a sales staff of 15 and established a follow-up program for the sales team * Expanded Dockers Men's Wear business from $2 mil to $3 mil while maintaining gross margin in excess of 50% * Analyze needs, submit recommendations and implement cost-effective programs encompassing market research, sale support materials and customer services Education Babson College Executive Education 2011 MA : Executive Leadership Management Programme Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 & Producers Life and Health registered in MA Commercial Lending Training Program 2008 Citizens Bank Commercial Lending Training Program, Citizens Bank, 2008 Moody's Analytic's, inc.. University of Ottawa 1997 BSc : Economics BSc Economics 1997 University of Ottawa Professional Affiliations Citizens Management advisory council Presentations Capable speaker and communicator, with refined skills in presentations, education, and client relations building. Skills Sales, Market Research, Sales Staff, Sales Team, The Sales, And Sales, Clients, Regional Sales, Sales Director, Solutions, Wealth Management, Class, Client Relations, Closing, Closing Sales, Coaching, Comprehensive Large Array Data Stewardship System, Confident, Credit, Customer Service, Detail Oriented, Exceed, Journal, Leads, Problem Solver, Receptionist, Retail Sales, Self Motivated, Territory, The Sale, Sales Activities, Series 6, Series 7

BANKING

ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER Summary Recent Biola University Communication Studies graduate with experience in HR/ Training and Development, recruitment, billing, event planning, and education. Seeking opportunity to work in a collaborative environment to build professional experience. Education Bachelor of Arts : Major Rhetorical/Interpersonal Communication, minor Biblical Studies May 2016 Biola University City , State Communication classes tackled topics of large-scale interest and delve deep into providing legitimate arguments and proofs. Studies resulted in honing of interpersonal and public communication skills as well being adaptive.  Learned to analyze human behavior, asses work culture, develop case studies, research, perform text analysis and more. Averaged 18 unit course loads while being involved in a whole host of extra curricular clubs and events. Resulting in preparation to enter any workplace. Experience Administrative Clerk/ Public Relations Manager 08/2016 to Current Company Name City , State Manages an average of three hundred active members on a daily basis. Actively engages in.... Recruitment Outreach Trainings Billing Telephone inquiry incoming and outgoing. Organizes medium scale events. Assists all members and staff in logging sensitive information.  Works directly under business owner, coaches and other staff members to develop strong interpersonal relationships with clients. Youth leader 02/2016 to 03/2017 Company Name City , State R esponsible for teaching an average of fifteen high school children every Sunday. Assisted youth group in leading discussion based learning and inquiry. Presented various arguments pertaining to all topics Engaged in questions of morality, ethics, and issues today. Allowed participates to formulate methods of critical thinking. Aided youth with life lessons, tools for the future, and room to explore ideas. Overall acted as tutor and aid when needed. Human Resources & Training and Development Intern 09/2015 to 06/2016 Company Name City , State Access Services Para-transit organization provides transportation to disabled community. Working directly under Metro Services Access is state and federally funded project which gives a cheap alternative to those who qualify. Operated directly under Training and Development Manager as well HR director.  Created several training programs for company internal usage. Wrote multiple (RFQ)'s Request for Proposal Forms. Outreached for large scale job fair Acted as main lead for multiple Human Resources projects such as new hire employee material compilation and distribution. Updated over one hundred employee files containing sensitive and confidential information. Observed and participated in several executive meetings.  Operated within several different departments within Access Services to complete whole hosts of tasks varying from Human Resources to assisting directors.  Realtor Assistant 03/2014 to 06/2015 Company Name City , State ​ Keller Williams is real estate team that handles probate, trust, and various aspects of Real Estate. Entailed various work hours spanning from Monday to Sunday. Transported sensitive information to and from law firms and Realtor Offices. Assisted in hosting open houses for possible buyers and real estate agents. Cold Called clients and handled telephone inquiry regarding details of estates. Regularly updated new client information in computer system. Worked directly under Mary Almada to complete various tasks within short period of time. Student Voice 10/2012 to 05/2014 Company Name City , State Served as a student's recruiter for Biola's Multi-Ethnic Parent Advisory Counsel. Worked directly with Provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students. Personal outlook provided the counsel on social and cultural environment on campus to better target incoming students. Counsel established a effective means of communication between several department. Hosted large-scale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president, provost, and several top school officials. Participation in counsel fostered established means of communication between students, departments, and others. Resulted in better retention and aim of funds and university recruitment.​ Biola Ethnic Advancement Team 09/2012 to 04/2014 Company Name City , State Responsible for traveling with B.E.A.T. team to recruit from churches, schools, and college fairs. Delivered PowerPoint presentations on behalf of Biola University. Traveled within the greater Los Angeles region acting as Student Recruiter One of several main speakers that gave testimonials of experience at Biola. Honed public speaking skills through time and experience.   Visited dozens of location and educated personal on positive reasons to attend Biola University. Apprentice Electrician 06/2012 to 09/2015 Company Name City , State As an apprentice electrical worker for Hilight Electric I replaced lights, fixed wiring, and assisted co-workers. I was responsible for loading work trucks with accurate amount of supplies to make modifications to our client's locations, which included, but no limited to, Jack in the Box, Denny's, and Pizza hut. Although it was hard labor the work required a strong memory, intelligence, and technicality. Accomplishments ​Millennium Momentum Leadership Developmental Institute Graduate, 2014-2015 Engaged in extracurricular course on leadership, education, and professionalism and it is one committed to increasing the number of students and young professionals in the workplace. Participated in all day once a month seminars where students would receive lectures and interact with city officials, work place professionals, CEO's and many other to enhance our networking skills and professionalism. After engaged with organization for short time was hand picked to represent Biola University as a temporary liaison. Recruited several other students for the next incoming class. Actively engaged in training and displayed professional character eventually leading to internship at Access Services.​ Skills Educator Social Media Recruitment  Communicator

PUBLIC-RELATIONS

BUSINESS DEVELOPMENT DIRECTOR Summary I am looking for a challenging Business Development position that will utilize my knowledge and passion for sales while leveraging more than twenty years of relationship building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern. Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps. Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs. Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape. Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language. Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics. Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business. Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process. Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision. Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 ­ March 2012) Attracting new clients, developing current clients and penetrating existing markets to grow Armchair Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies. Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition. Closed 2.5 Million in sales within the first calendar year. Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals. Develop presentations and execute agency overviews to potential clients. Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders. Proposal development, submittal and follow-up Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client. Manage the delivery of client service and business development strategies for all key clients Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel Key Skills: Relationship management and interpersonal skills Communication, influencing and negotiating skills New Business strategy development and Implementation Project management if or when needed Presentation skills Research and Report writing skills Problem solving and decision making Coaching & People relationship management (internal and external) Key Attributes: Professional and positive approach Self motivated Strong in building relationships and able to communicate at all levels Team player Dynamic and Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July 2009) Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media. Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client Development (January 2005 to October 2008) Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO. Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million. Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client. VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 ­ October 2005) Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services. Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects. Communicate with clients on daily basis for project updates, scheduling and feedback. Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 ­ September 2003) Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail). Service current customers while cultivating new projects. Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met. Communicate with client to maintain expectations on photo shoots, concept presentations and objectives. Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 ­ 1999) Account Executive / Conway Southern Territory Manager / Averitt Express Sold transportation and logistical solutions to local large and mid size businesses. Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets. Experience Business Development Director 03/2012 to 01/2014 Company Name City , State Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities. Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter). Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects. Development and implementation of target account pursuits as well as current account development plans. Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities. Infiltrating and influencing decision-makers at the highest levels within the account. As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities. Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach. This requires teamwork, fostering of relationships, and developing consensus. Education Associate of Arts : Health Science 1999 Palm Beach Community College City , State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites

BUSINESS-DEVELOPMENT

FINANCE DIRECTOR Professional Summary Results oriented, dependable and motivated professional with 15 years of various experience in the field of accounting, payroll, tax, procurement and administration. Desires a challenging role in business processes. Core Qualifications General and Tax Accounting Account reconciliation Budget forecasting expertise Financial statement analysis Compensation and benefits administration System implementation Inventory systems Poilcy/program development Certified Public Accountant (Philippines) Proficiency in Oracle Financials, Microsoft Office, Microsoft Dynamics, Peach Tree Accounting. Strong organizational skills Analytical skills Flexible team player Staff development Supervision and training Problem resolution Schedule management Strategic Good listener Customer relationship Service Orientation Experience Finance Director June 2003 to January 2014 Company Name － City , State Manage all aspects of accounting operations, overseeing day to day transactions related to general ledger, accounts payable, accounts receivable, fixed assets, cash accounts, payroll and purchasing. Reviews financial statements. Reviews results of operations and ensures proper reporting to program head to understand revenue and cost drivers and define appropriate reports for monitoring improvement. Prepares project pricing and budget. Develops financial models for comparative analysis of vendor proposals, compensation package, client pricing and budget proposals. Manages cash flow. Signs checks based on assigned approval authority. Manage the maintenance and creation of corporate accounting, payroll and purchasing policies. Ensuring that all records are maintained in accordance with GAAP and IFASB. Handles external audits and regulatory exams. Reviews and approves payroll. Regularly reviews template of employee contracts and benefits to ensure that it is updated based on approved compensation package and labor requirements. Assisted in job grading projects. Reviews and approves purchase orders based on assigned approval authority, recommends approval of capital improvements and purchases recommending board approval. Develops team members by setting objectives, providing performance reviews and coaching. Monitors team adherence to department scheduled reports and deliverables and control procedures. Manage external relationship with banks, auditors, lawyers, vendors/service providers and government representatives. Assisted in due diligence for company acquisitions. Handled implementation of accounting system. Reviews contracts with vendors and ensures coverage of all discussed clauses. Acts as the Corporate Secretary signing the minutes of Board of Directors meetings. Finance Officer October 2000 to May 2013 Company Name － City , State Prepares financial statement of regional headquarters. Consolidates financial statement of companies and reports to the higher management. Reviews financial statement and schedules of operating company. Provides variance analysis against approved budget. Manage cash flow and projection. Oversee preparation of client invoices and supporting documentation. Ensure compliance of billings with contractual terms. Ensures timely payment to vendors. Preparation of tax schedules, returns, information and other regulatory reports. Prepares payroll and tax documents of higher management. Reviews regular payroll and tax documentation. Maintains regular review of accounting policies, ensures proper implementation and creation of new policies in case of need. Handles performance review and coaching of the accounting team and payroll teams. Regularly coordinates with other departments on support required from the accounting team. Maintains relationship with banks, government agencies, clients and service providers. Handles coordination with auditors, lawyers and consultants on regular audits and legal matters. Accounting Staff January 1999 to October 2000 Company Name － City , State Prepare invoices and follow-up on payments. Prepare payments to vendors. Prepare tax returns and other regulatory reports Process payroll. Handles bank transactions. Handles bookkeeping and preparation of financial statements and schedules. Education Bachelor of Science : Accountancy , 1997 Miriam College Foundation Inc － City , State , Philippines Accountancy Professional Affiliations Philippine Institute of Certified Public Accountants (PIPCA), member 2000 - Present Skills Accounting, accounting system, accounts payable, accounts receivable, acquisitions, benefits, billings, bookkeeping, budget, cash flow, coaching, contracts, corporate accounting, client, clients, documentation, drivers, due diligence, external audits, financial, develops financial models, financial statements, prepares financial statement, fixed assets, general ledger, government reports, prepare invoices, legal, meetings, Microsoft Dynamics, Microsoft Office, Monitors, Oracle Financials, payroll, Peach Tree, performance reviews, policies, pricing, proposals, purchasing, variance analysis, budgets, managing cash flow,

FINANCE

SOCIAL MEDIA MARKETING MANAGER Summary Recent graduate with excellent research, time management, and problem solving skills. Ability to function at a high level in a fast-paced environment. Passionate about travel and international education.  Highlights Deadline-driven Critical thinker Detail oriented Able to work independently and as a member of a team Organizational planning Exceptional multi-tasker Decisive problem solver Interpersonal, oral, and written communication skills Experience Company Name City , State Social Media Marketing Manager 06/2015 to Current Identify, develop, implement and evaluate social media marketing strategies based on knowledge of company objectives and market trends. Analyze performance of all social media marketing programs to identify the best opportunities for optimization. Work effectively in a heavily cross-functional, fast paced environment. Manage, in total, 30 accounts.  Company Name City , State Social Media Marketing Intern 02/2015 to 06/2015 Identified, developed, implemented and evaluated social media marketing strategies based on knowledge of company objectives and market trends. Managed, in total, six accounts.  Company Name City , State Intern 09/2014 to 12/2014 Spearheaded customer correspondence via social media outlets, i.e.  Instagram, Facebook, Trip Advisor. Analyzed performance of all social media marketing programs to identify the best opportunities for optimization. Compiled comprehensive lists describing service offerings. Updated company website to include access for Spanish-speaking customers. Education Bachelor of Arts : International Studies May 2016 North Carolina State University , City , State , USA Concentration in European Studies and e mphasis on Italian Studies  Member of Pi Beta Phi Fraternity for Women, Recruitment and Philanthropy Committees Member of National Society of Leadership and Success Literary Tutor with Helping Early Literacy with Practice Strategies (HELPS) Program  Sigma Rho Chi: Sorority Recruitment Counselor Member of International Business Club December 2014 Institute for the International Education of Students (IES Abroad) , City , State , Italy Semester Study Abroad Languages Limited working proficiency of Italian language. Elementary proficiency of Spanish language. Skills Excellent customer service skills High ability to perform under stressful circumstances Exceptional organizational skills Effective problem-solving skills

DIGITAL-MEDIA

PRINCIPAL ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Financial statement analysis Lawson Financial knowledge PeopleSoft knowledge General ledger accounting Advanced computer proficiency (PC and Mac) Experience Principal Accountant Mar 2014 to Current Company Name － City , State Compile reports and supporting schedules for inclusion in OPC's monthly financial/statistical operating reports and SEC filings as well as RUS (Rural Utilities Services) filings. Collaborated extensively with auditors during preliminary and year-end audit processes. Senior Accountant - Revenue & Purchased Power Maintain revenue aspects to include billing, collections, and variance analysis Audit, balance, resolve, or reconcile discrepancies between payments, receipts, accounts, and/or source documents; posts transactions in accounts, journals, and ledgers Process and prepare Financial Statements for auxiliary companies under agreements with OPC Develop and maintain account hierarchies/codes within general ledger system and monitor system functionality Process and reconcile monthly debt costs, interest income/expense and investment income Assists in general accounting and finance work including asset inventory, budget, depreciation expense, and monthly bank reconciliations Mitigate process improvements to address overall departmental inefficiencies Corporate Accounting Consultant Apr 2005 to Jun 2006 Company Name － City , State Participated in the largest Restatement in US history of financials in accordance with GAAP for accounting periods 1999-2004 as directed by Securities Exchange Commission (SEC) Assisted client management with analysis and assessment of internal controls including but not limited to documentation and testing of policies/procedures under guidelines established by Sarbanes Oxley Act (SOX) Compiled forensic data for use in multi-site facility reconciliations and federal investigations Audited testing of accounts to identify errors and prepare necessary adjustments in PeopleSoft Implemented process improvements for revenue analysis and quality controls for some 7000 G/L account/facility combinations Financial Reporting Consultant Jul 2003 to Mar 2005 Company Name － City , State Reviewed and prepared consolidated Financial Statements, as well as footnotes to the financial statements and Management's Discussion and Analysis in Coke's 10-K and 10-Q Compiled the Quarterly earnings release with the review and preparation of the income statement Facilitated the preparation of the filings and maintenance of schedule Coordinated and prepared Sarbanes-Oxley documentation for the External Financial Reporting department Participated in the budget and forecast processes, SEC and tax reporting requirements, audit schedules, and various accounting projects Ensured the accuracy of reporting by standardizing daily procedures and effecting compliance Controller Apr 1999 to Jul 2003 Company Name － City , State Assisted in the preparation of consolidated reporting for internal & external agencies Supervision of 3 direct reports (assistant controller, senior and staff accountants) Provided variance analysis to executive management highlighting key revenue metrics and market trends Advised executive management regarding current trends and liaison with external auditors Completed two corporate mergers and due diligence for audits as required by the SEC Assistant Controller Responsible for oversight of GL, audit, budget, consolidation, and financial reporting processes Facilitated conversion of new accounting software and chart of account processes Supervision of 2 staff accountants and HR administrator Maintained corporate accounting functions, training of new employees, and special projects Manager- Accounting Responsible for all accounting, general ledger, and financial statement reporting related to $26M in domestic syndicated radio advertising sales revenue Developed and implement revenue recognition for unusual activities such as trade and cross-media deals Assisted with budget preparation and monitor key revenue and expense trends Prepared monthly close and variance analysis packages and all inter-company transfers for two operating companies and one consolidating business unit Senior Financial Analyst Jan 1998 to Apr 1999 Company Name － City , State Compiled and reconciled annual sales on a monthly basis and review of corporate agreements Prepared monthly P & L statements for directors to measure performance against sales targets Prepared weekly corporate flash, monthly journal entries, and balance sheet reconciliation Monthly reporting of revenue and cost drivers of direct expenses for executives Revenue Analyst May 1996 to Dec 1997 Company Name － City , State Responsible for monthly reporting of subscriber billing of regional cable service to affiliates, payment tracking, allocations, reversals, forecasts, actual, and journal entries Maintained collection issues and policies regarding payments, credits, and accounts status Heavy departmental and team interaction Education Master of Business Administration , Finance 2002 Rutgers University － City , State Bachelor of Business Administration , Accounting 1991 Pace University － City , State Skills Microsoft Excel, Peachtree, PeopleSoft, SAP, Sarbanes-Oxley, SQL

ACCOUNTANT

DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES & BUSINESS DEVELOPMENT LEADER Sales & Business Development Leader with career track of driving substantial profit margin and sales growth through strategic leadership and client development. Noted record of delivering revenue growth through devising strategies, expanding market opportunities and establishing brand recognition. Recognized for ability to utilize innovative sales techniques to enhance business practices and improve productivity and profit results. Strengths in forging client and vendor relationships focused on driving bottom-line results and top-line performance. Skills Business Development & Sales Leadership * Client Development * Strategic Planning * Market Expansion Team Building & Leadership * Client Engagement * Market Analysis/Competitive Positioning * Sales Presentations Sales Forecasting * Vendor Sourcing/Relations * Change Management * Process Improvement * Profit Improvement Experience January 2014 to January 2018 Company Name City , State Director of Business Development Director of Communications Progressed through roles based on performance and contributions. Led the development of strategies and tactical plans for driving sales and market share growth. Facilitated meetings with prospective and existing clients to conduct presentations and promoted event support and transportation services. Held direct accountability for all activities related to new business development, market expansion and account management. Partnered with executive leadership in devising strategic plans for expanding market and securing new business opportunities to maximize profit margin. Utilized various sales techniques, including warm calling, cold calling and networking to secure new business. Secured 4 new full-time accounts for event/transportation services, driving an 80% increase in business growth; achieved and maintained a 95% customer retention rate. Drove an increase in customer satisfaction rate to 90% by implementing and executing client engagement initiatives, as well as providing close, personalized service. Led the implementation of new systems and technologies to drive operational improvements, including VoIP system and Outlook email, both of which integrated with the Act! database system. Spearheaded the transition from manual to electronic systems, driving 5% cost reduction. Created and implemented numerous digital documents and forms to streamline operations, including written proposals, credit card authorization forms, transportation booking forms and workflow tracking sheets. Designed and implemented an onsite valet operational, logistical and traffic flow plan for use at a new location. Developed digital process for drivers to submit their hours and other information for billing usage. Built and managed strong vendor relationships to support event logistics; increased vendor network by 20%, negotiating favorable contracts to maximize profitability. Introduced a new staffing program, When I Work, which led to an increase in functionality and accountability and boosted overall employee participation and engagement. Screened, interview and qualified all employees for hire, recruiting new candidates to support staffing needs. Coordinated, supervised and managed teams of up to 30 responsible for coordinating and executing all logistics for large-scale private events. Monitored driver qualifications to ensure compliance with DOT (Department of Transportation) requirements; created and maintained DOT ledgers to support auditing procedures. Oversaw the planning of parking and transportation logistics for large public and parking events; coordinated ground transportation schedules and secured parking space as required. January 2013 Company Name City , State Inside Sales Representative Executed sales activities across Denver market, qualifying and prospecting investors for high dollar oil and gas investments. Utilized cold calling to identify and capitalize on potential new business opportunities. Interacted with prospects to inform them of new and current drilling projects to secure new partner relationships. Achieved 150% of weekly qualification quota by conducting 400+ cold calls daily, as well as exceeding established mailing target by 25%. January 2009 to January 2013 Company Name City , State General Manager Provided strategic leadership of operations at 2 retail locations, including production, performance, quality and service management. Hired, trained, developed and managed a team of 12, providing ongoing coaching and support to ensure optimal performance. Coordinated and maintained staff schedule to ensure adequate coverage. Held accountability for inventory control, customer service, marketing and compliance management. Drove 500% sales increase throughout tenure by introducing targeted marketing strategies and customer engagement initiatives. Sourced and secured local vendors and negotiated favorable contracts, yielding ~$20K in annual cost savings. Led the implementation of a new POS system and new labeling system to streamline retail procedures. Implemented a new process management tracking system to ensure accurate inventory control. Built relationships with outsourced marketing team to develop print advertisements and marketing strategies. Partnered with IT team to build a new website for driving brand exposure and potential client reach. January 2008 to January 2009 Company Name City , State Assistant Manager Supported the attainment of daily goals by assisting in overseeing the coordination and execution of sales, customer service and inventory management functions. Supervised and support a team of sales associated, training and coaching them on sales and marketing techniques. Tracked shipments and inventory levels, developed promotional marketing campaigns and monitored sales to ensure overall performance. Exceeded challenging sales goals by 30%+ by promoting and upselling products. Education and Training UNIVERSITY OF COLORADO City , State Bachelor of Arts : Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP

BUSINESS-DEVELOPMENT

PRE-PRESS GRAPHIC DESIGNER Summary Creative, hardworking designer seeking a full-time desktop job, educated as a graphic artist, past experience in business world as a desktop publisher laying out designs for printed mail and advertisements, in local government designing new websites with graphics for different agencies within the system, and later for the same government printing and reproduction center creating documents to be printed off a press or copiers. Skills Adobe InDesign, Photoshop, Illustrator, and Acrobat Professional Strongly familiar with Microsoft Word, Excel, PowerPoint, and Publisher / also QuarkXPress Basic knowledge of web development with Adobe Dreamweaver, HTML, WordPress Able to perform graphic design and administrative functions Able to work as a team player and independently Experienced using phone, fax, email, copiers and printers Provides excellent customer service (in-person, by phone, email, or interoffice mail) Prioritizes and calmly handles multiple projects and requests Listens to directions, takes notes for later reference, follows procedures Knowledge of design setup on computer for jobs to be printed by outside vender or in-office copiers Experience 01/2008 to Current Pre-Press Graphic Designer Company Name － City , State Create new designs for variety of items like manuals, newsletters, and posters. Use templates for updated documents like envelopes, letterheads, and business cards. Proof jobs for initial and final customer approval. Manufactures a high-quality PDF file digitally for proofing, photocopying and offset printing. Performs file backup and organizes system for easy recovery. Maintains and monitors supply inventory and orders items when needed. Operates photocopying equipment, includes sending approved documents to printer. Assists in the bindery department, using the folder and manual paper cutter for small jobs. Also can use bindery equipment, like the fastback and GBC binding of spines. Mounts and laminates to foam boards, manually trims to size. Ensures timely submission of files to production. 04/2000 to 01/2008 Web Designer Company Name － City , State Created new sites and made updates to current sites; created graphics to use on web pages; scanned documents and converted digital files for links on sites; maintained updates and corrections on sites; answered email and phone call requests from departments about site changes; proofed pages with emails before sending live to internet. 06/1998 to 02/2000 Desktop Publisher Company Name － City , State Performed set-up and conversion of documents from Mac to PC then to UNIX systems; used QuarkXPress on Mac for the set-up of many jobs; sent to network to be used by programmers for "targeted" direct mail printouts; trained new team staff members; helped with clean-up when company shut down. 06/1997 to 03/2000 Graphic Designer Company Name － City , State Temporary office jobs using Macintosh computers to design files to be printed for various companies like:. Alltel Publishing. Cleveland School District. HKM Marketing Communications. Nationwide Advertising. Education and Training May 1997 Bachelor of Fine Arts Alfred University － City , State Work History Company Name Skills administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages

DESIGNER

PROCESS ENGINEERING INTERN Profile PhD cleanroom expert looking for an opportunity to work as a full- time module/process engineer in Lam Research Experience working in both a research cleanroom facility and a semiconductor fab. Hands on experience with fabrication methods such as plasma etching, photolithography, wet etch processing, and PVD Well understanding of Statistical Process Control (SPC) and Design of Experiments (DOE) Professional Experience Process Engineering Intern June 2014 to August 2014 Company Name － City , State Worked on short-loop study for qualifying new metal etch platform Performed edge exclusion standardization for measurement tools in Etch/CMP/Wet Etch area Wrote "Klarity ACE" recipes to provide scheduled/automated reports for inline parameters capability, tool-tool (chamber-chamber) matching, and PT-Inline cross-correlations for plasma etch module engineers Generated internal documentation for sampling plans in Etch/CMP/ Wet Etch area Academic Cleanroom Experience Washington Nanofabrication Facility, UNIVERSITY OF WASHINGTON. Research Assistant January 2008 to Current City , State Project: "A NEW INTEGRATED ENDOSCOPE SYSTEM" Developed a full MEMS fabrication process of a mechanical resonance based scanning device. Integrated with Laser and fiber optics to enable in 2D micro-displays scanning system Setup benchtop spin coater (SCS 6800) and sputter (Denton Desk V) in lab. Graduate Researcher January 2003 to January 2005 Company Name － City Education Ph. D : Mechanical Engineering , April, 2015 University of Washington － City , State GPA: GPA: 3.52 / 4.0 Mechanical Engineering GPA: 3.52 / 4.0 Dissertation: "Design and Fabrication of Mechanical Resonance Based Scanning Endoscope" M. S : Bio-Industrial Mechatronics Engineering , 2006 National Taiwan University － City , Taiwan GPA: GPA: 3.9 / 4.0 Bio-Industrial Mechatronics Engineering GPA: 3.9 / 4.0 Thesis: "Integration and Fabrication of 2D Phononic Crystals and Surface Acoustic Wave Micro Device" B. S : Mechanical Engineering , 2003 National Central University Taiwan Mechanical Engineering Affiliations National Society of Professional Engineers (NSPE) Accomplishments Design, Experimental, and Analysis Investigation of Novel Micromachined Phononic Crystals- Development of High-Frequency Surface Acoustic Waveguides" Micro-fabricated MEMS phononic crystals, integrated with surface acoustic wave (SAW) micro devices on silicon wafers Related Class Projects Process Flow and Device Mask Design foran N-MOS Transistor" EE527 "Solid-State Lab Techniques" final project Designed both CAD layout and a completed fabrication flow of an n-MOS transistor Cross-Sectional In*uence on FinFET Characteristics" EE539A "Semiconductor Devices" final project Discussed basic device physics of FinFETs, compared FinFETs and competing UTB-SOI technology Simulated cross-sectional influences on the characteristics of FinFETs using SILVACO Atlas Experiment Study on Internal Stress in SU-8 Photoresist Cantilever Structure" ME561 "Thin Films" final project Calculate the value of the residual stress in SU-8 Photoresist due to the difference of coefficient of thermal expansion (CTE) mismatch between film and substrate Optimized process recipes (PEB temperature/duration) to reduce photoresist cracking/delamination/buckling due to residue stress Tool Proficiency Photolithography: mask writer (Heidelberg µPG 101), Aligner (Karl Suss MA6, ABM, & EVG 620), Spin coater (SCS SCS 6800 series, & Headway PWM32), HMDS oven (Yield Engineering Systems), wet bench Dry Etch: RIE (Trion Phantom RIE & Advanced Vacuum Vision RIE), Deep RIE (STS Multiplex & Oxford Instruments Plasmalab 100 ICP-380) PVD: Sputter (Kurt J. Lesker Lab 18, & Denton Desk V), e-beam evaporator, thermal evaporator Metrology: SEM (FEI Sirion & JEOL JSM-7400F), Optical profiler (Veeco Wyko NT Series), profilometer (KLA Tencor P-15 & Alphasteps), nanospec (Nanometrics) Others: Wet process (Piranha, RCA Clean, HF/BOE), Cu platting, CMP, furnace (annealing/sintering/oxidation). Publications Gu, Kebin, Chi-June Lee, Chun-Wei Wu, Chih-Hsuan Chien, and Wei-Chih Wang. "A 2D piezoelectric actuated scanning image acquisition." In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 86952F-86952F. International Society for Optics and Photonics, 2013. Wang, Wei-Chih, William Soetanto, and Kebin Gu. "Fiberoptic microphone using a polymeric cavity." In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 79842B-79842B. International Society for Optics and Photonics, 2011. Gu, Kebin, C-C. Lee, W. Cui, M. Wu, and W-C. Wang. "Design and fabrication of mechanical resonance based scanning endoscope." In Solid-State Sensors, Actuators and Microsystems Conference (TRANSDUCERS), 2011 16th International, pp. 1574-1577. IEEE, 2011. Gu, Kebin, C-L. Chang, J-C. Shieh, and W-P. Shih. "Design and fabrication of 2d phononic crystals in surface acoustic wave micro devices." In Micro Electro Mechanical Systems, 2006. MEMS 2006 Istanbul. 19th IEEE International Conference on, pp. 686-689. IEEE, 2006. Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Skills Academic, documentation, edge, fiber optics, Laser, Mechanical, Scanning

ENGINEERING

SR. WORKFORCE MANAGER Summary Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings. Experience 12/2014 to 05/2015 Sr. Workforce Manager Company Name － State 33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem (e-Commerce) - Workforce Planning Manager (Pennsylvania) 07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7) Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise (e-Commerce) - Workforce Specialist (WFM) (Florida) 11/11 - 12/14 Received "SPOT AWARD" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group "during the most transitional period within the organization.." - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l. 01/2000 to 11/2011 Consultant Company Name Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget. 10/1996 to 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today. Education Bachelor of Science : Social Science Portland State University － City , State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials

BPO

PUBLIC RELATIONS DIRECTOR Summary Talented PR professional with 11 years' expertise developing and executing all aspects of public outreach campaigns to increase media exposure and support strategic marketing initiatives. Proven creative talent with demonstrated strength in media production, messaging, communications and dissemination techniques and methods.  Deep understanding of media relations; accomplished track record of securing live television and on-site press coverage. Highlights Publicity and communications Vendor and client relations Media relations Integrated campaigns Project oversight Advertising Writing and editing Strategic messaging Special event coordination  Email marketing  Crisis communication Journalistic interviews Experience Public Relations Director , 01/2016 to Current Company Name － City , State Assistant Director of Public Relations , 01/2010 to 01/2016 Company Name － City , State Directed the college's media relations activities, including the production and dissemination of press releases, media advisories, and public service announcements. Enhanced relationships with media to realize increased cooperation and better press coverage.  Managed editorial content, design, and distribution of the college's official e-newsletters.  Conducted media training for college spokesperson and other college personnel as needed. Leveraged technical resources to design and create e-marketing campaign deliverables for the BRCC Foundation.  Transformed internal and external communication by implementing e-marketing strategies. Wrote and edited articles, web content, advertising copy, and publications for internal and external audiences.  Proactively sought favorable press coverage opportunities. Developed and managed the Institutional Advancement budget up to $350,000 for 2 consecutive years.  Spearheaded the college's commencement exercises for more than 5 years.   Coordinated a variety of press conferences including articulation agreements, groundbreaking ceremonies, ribbon cuttings, and special announcements. Created 15 public relations campaigns annually garnering approximately $250k in earned media.   Researched, negotiated, implemented, and tracked advertising and public relations activities. Spearheaded and executed PR campaigns for campus events and activities, and greatly increased participation. Protected the BRCC branded image by effectively managing all internal and external communications materials; revised the outdated graphics standards manual, and directed staff on proper use. Media Specialist , 02/2006 to 01/2010 Company Name － City , State Developed news releases, media kits and collateral material. Built effective relationships with the media, including writing press releases and making phone calls to generate publicity. Oversaw content production such as advertisements, social media, and online PR. Edited and distributed press releases and pitches to local and national media outlets securing positive coverage. Developed talking points for press conferences and other events. Created content for the college's annual report.  Wrote articles for the web. Gathered, edited, and wrote articles for the college printed newspaper " Good News, and wrote web articles . Secured earned media placement in local publications such as The Advocate, The Business Report, and the Healthcare Journal.  Worked in collaboration with ad agency to implement annual marketing campaigns. Coordinated campus-wide photo shoots.  Served as photographer for all campus events.  Assisted in preparing the departmental budget. Initiated bid process for projects, prepared requisitions, and ensured vendor payment. Coordinator for Institutional Advancement , 11/2004 to 02/2006 Company Name － City , State Worked as the coordinator for 3 individual departments: public relations, institutional advancement, and external resources.  Created, distributed, and analyzed student media survey to determine best use of advertising expenditures.  Assisted with arranging special events on campus. Conducted focus groups with students, faculty, and staff to access effectiveness of the public relations team.  Coordinated Foundation board meetings (data compilation, agenda preparation, parking arrangements, invitations/catering, etc). Wrote and edited press releases and public service announcements to promote campus events. Served on various campus committees (annual fundraising event, commencement, student recognition, etc.). Wrote and edited stories for the Daily E-News, an electronic newsletter distributed to faculty and staff daily. Served as backup-photographer for various campus events. Marketing Analyst , 09/2003 to 11/2004 Company Name － City , State Developed and managed company's first formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Edited and distributed press releases and pitches to local and national media outlets. Created tracking system for marketing; analyzed collected information and delivered a monthly presentation regarding the results. Represented the company and at various community events.  Designed all printed material (brochures, pamphlets, newsletters, etc.). Assisted with the design of the company website, logo, and tagline. Maintained and updated company's mailing list. Designed media surveys for internal and external audiences. Assisted with the coordination of all company functions and events (luncheons, seminars, annual fundraiser, etc.) Producer/Associate Producer , 10/2000 to 02/2004 Company Name － City , State Booked and scheduled hundreds of guests including legislatures, business and industry CEO's, non-profit organizations, etc.  Managed a production staff of 6.  Wrote and edited show content, approved all copy, and handled breaking news stories. Rapidly promoted from weekend associate producer to weekend producer. Determined newsworthy items and coverage.   Assigned tasks to morning reporters. Education Master of Arts : Mass Communication , May 2003 Southern University － City , State Public Relations Bachelor of Arts : Mass Communication , December 2001 Southern University － City , State Broadcast Journalism Professional Affiliations Public Relations Society of America- 2009 to present Public Relations Association of Louisiana- 2009 to present National Council for Marketing and Public Relations - 2006 to present National Association of Black Journalists- 2014 to present Awards Outstanding Professional Staff Award, 2016 Outstanding Staff Achievement Award, 2013 Skills Microsoft Office Suite: Word, Excel, Publisher, PowerPoint Constant Contact: Email marketing tool OU Campus: Web content management  Meltwater News: Media tracking and distribution  TVEyes: Broadcast monitoring Community Service Capital Area ReEntry Coalition: Email Marketing, Press Releases, Media Relations, 2015 Media 101 Workshop for non-profits: Served as a panelist, April 2016​ Community Grant Writing Workshop:  Conducted media workshop, 2016

PUBLIC-RELATIONS

SALES ASSOCIATE Summary Reliable and punctual Sales Associate who possesses an excellent work ethic and more than fifteen years in retail. Areas of expertise include inventory, cash management, and exceptional customer service. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Accomplishments Consistently exceeded daily sales targets with an average of $1200 in sales each day. Routinely helped as many as 200 customers each day in a high-volume retail outlet. Received 5 "exceeds expectations" ratings on performance reviews. Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Experience Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper management. Held each team member accountable for achieving brand and performance goals. Offered direction and gave constructive feedback to motivate team members. Communicated store policy violations to the leadership team in a timely manner. Communicated information to customers about product quality, value and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Education and Training Bachelor of Science : Community Health , 1982 Oregon State University - City , State Coursework in Business and Management Coursework in Business, Communications and Organizational Psychology Continuing education in Business Administration and Hospitality Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Work History Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper management. Held each team member accountable for achieving brand and performance goals. Offered direction and gave constructive feedback to motivate team members. Communicated store policy violations to the leadership team in a timely manner. Communicated information to customers about product quality, value and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays.

SALES

Summary Administrative support professional with experience working in a fast past environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior Leadership, customer service, and technical support while working as an individual or in a team environment. Confident and poised in interaction with individuals at all levels. Detailed oriented resourceful in completing projects on time and able to multi-task effectively. Capabilities include: Logistics/ Distribution Management Medical Device Repair Technician Production/Operations Supervisor Shipping/ Receiving Supervisor Customer Service Representative Excellent Written/ Verbal Communication Experience Customer Service Advocate Jan 2015 to Current Company Name - City , State Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits, mail order and pharmacy assistance calls. Assists customers /pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription inquiries. Escalates drug related calls to appropriate pharmacist. Assist pharmacies and members on all issues related to processing of pharmacy claims. Determines appropriateness of overriding pharmacy claims edits and error messages. Coordinates internal resolution of claims exceptions and other issues. Assists with entering new prescription orders into system. Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims and inquiries. Medical Device Repair Technician Feb 2014 to May 2014 Company Name - City , State Inspect and test malfunctioning medical or related equipment, following manufacturers' specifications and using test and analysis instruments. Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices. Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment. Examine medical equipment or facility's structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations. Research catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt. Solder loose connections, using soldering iron. Field Electronics Technician Jan 2010 to Jan 2013 Company Name - City , State Read and Interpret schematic drawings, diagrams, blueprints, specifications, work orders or reports to determine material requirements or assembly instructions. Assembled electrical or electronic systems or support structures and installed components, units, subassemblies, wiring, or assembly cases, using rivets, blots, hand tools power tools and measuring devices. Explained assembly procedures or techniques to other workers. Conferred with supervisors or engineers to plan or review work activities or to resolve production problems. Production Team Lead Jan 2008 to Jan 2009 Company Name - City , State Achieved work standards by following production, productivity, quality, and customer service standards; resolved operational problems; Identified work process improvements. Accomplished work requirements by orienting, training, assigning, scheduling, and coaching 20+ employees. Conferred with other supervisors to coordinate operations and activities within or between departments. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. Customer Service Representative Jan 2003 to Jan 2008 Company Name - City , State Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution. Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar. Made financial decisions to protect/ collect revenue and adjust the customer account. Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns. Education Logistics and Supply Chain Management - Post Secondary Training Certificate 2011 Florida State College at Jacksonville - City , State Diploma 2003 Concorde Career Institution - City , State Military Service: 84 - 92 UNITED STATES ARMY Communications Specialist - Received Honorable Discharge Skills ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring

ADVOCATE

DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional with an exemplary background in Healthcare IT. Progressive leadership experience in Healthcare IT. Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis. Proactive leader with an excellent work ethic and commitment to exceptional customer service. Skills Graduate Assistant - Team Lead Lead implementation of Optical Character Recognition (OCR) system in Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x and 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 to Current Director of Applications City , State 400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT. Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan and implement new projects. Negotiation: Saved over $250,000 when purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants. EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow. Consolidating and eliminating redundant applications. Initially there were over 125 applications and systems, so far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit. Lead Team to prepare for MU stage 2 attestation. Currently leading Team to prepare for MU Stage 3 attestation. ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline. Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata). Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room. Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost. Company Name January 2012 to June 2013 Project Manager City , State 140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations. Project management, product evaluation and contract management. Saved over $75,000 by negotiating price when purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along with HIM Team and prepared project plan. Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system). Lead implementation of EHR in Cardiology department (CardiacScience Pyramis). Lead migration of interface engine (from HL7 connect to Summit Interface engine). E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech). October 2011 to May 2012 Healthcare IT Consultant Company Name January 2008 to September 2011 Program Manager Consultant State Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO. Served as a member of Corporate IT and Administrative Steering Committee. Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures. Managed $20M budget. Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems. Participated in monthly and quarterly Enterprise IT Governance meetings. Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget. As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects. Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions. Managed staff and budget 50 direct reports and up to 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams. Built strong IT Teams by mentoring, motivating and giving opportunity to grow. Worked closely with Regional IT Teams in consolidating applications and systems. Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System. Initially there were over 500 applications. Eliminated as many as half of those applications by integrating the systems and implementing best practices. With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System. Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital. Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations. Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services). Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions. Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System. Lead Enterprise wide data archiving and reports standardization project. Education and Training University of Nevada 2007 Masters of Science City , State Sri Ram Engineering College 2005 Bachelor of Engineering City , India Professional Associations Interests HIMSS NYC chapter member. 1 | Page Additional Information HIMSS NYC chapter member. 1 | Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow

HEALTHCARE

INSTRUCTIONAL COACH Summary I am a passionate, hard-working educator with over 30 years of experience in curriculum, instruction, and professional development. I have worked as an elementary teacher, Sacramento County Office of Education Curriculum Specialist, and instructional coach, providing on-site support and professional development for teachers and administrators throughout the state. Most recently, I have focused on helping districts transition to the Common Core State Standards, and I have led numerous trainings on their implementation and effective use in the classroom. Experience 11/2011 to 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings for teachers and staff in Direct Interactive Instruction, Common Core implementation strategies, and achievement-focused coaching Provided training and assistance in standards-based lesson design to support all students, with a particular focus on English Language Learners Delivered in-classroom coaching services that included demonstration lessons, co-plan/co-teach sessions, and observation/feedback consultations Supported districts with the implementation of the Synced Solution, a web-based tool that provides a CCSS scope and sequence for English Language Arts and Mathematics, K-12, unit progress monitoring assessments, and integration of existing textbooks and materials Utilized PC Microsoft Office (Word, Outlook), and internet search engines on a daily basis. 08/1997 to 12/2009 Company Name 01/2015 to 01/2012 Curriculum Specialist, English Language Arts Company Name Served as Coordinator, Reading Lions Project, K-3, funded by Packard Humanities Institute (PHI); scheduled and organized project-wide meetings and events, acted as liaison between PHI and 27 California school district coordinators Served as Coordinator, Instructor Recruitment and Support, Reading First and AB466/SB472 Institutes; recruited, hired, scheduled, monitored, and evaluated up to 600 seasonal instructors for statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 and HM Reading 2003) Scheduled and organized Training of Instructor workshops and served as Lead Instructor for HM Medallions Member of Development Team that produced and edited training materials for K-6 ELA state adopted programs Served as site-coordinator for institutes of up to 1,200 participants in various cities throughout California Scheduled and supported national presenters for state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) and FileMaker Pro on a daily basis. 08/1981 to 06/1997 Classroom Teacher Company Name － City Provided instruction in multiple content areas to develop academic skills, differentiating as needed for GATE, struggling students, and English Language Learners Collaborated with fellow teachers and administrators on instructional practice Assessed, recorded, and communicated students' academic and social/behavioral progress Planned and coordinated out-of-classroom learning experiences such as field trips and science camp Collaborated with parents, psychologists, psychiatrists, educational therapists, and tutors to provide accommodations for students with specific learning disabilities or behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995 Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor of Science : Anthropology University of California － City Anthropology Action Learning Systems, "Direct Interactive Instruction" Action Learning Systems, "Building Background for ELA/Math Common Core State Standards" SB 472 Training of Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office of Education, "The Structure of the English Language" CA Reading by Nine Conference, Los Angeles, "CA Reading/Language Arts Framework: A Teacher's Guide" Standards and Assessment Conference, Asilomar, "A Multi-Level Staff Development Model" Sacramento City Unified School District, "Reading Strategies for the Intermediate Grades" Davis USD, "Using Literature Circles in the Classroom" and "A Learning Journey: Organizing for the Possibilities" California Student Teachers Association, CSUS, "Using Short Stories in the Classroom" California Reading and Literature Project Academy, CSUS, "Connecting Art and Literature" and "WalkingInto Literature: Prediction Activities" CA Association of Independent Schools, "Creative Report Writing" and "Comprehension Strategies from the CA Literature Project" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT and SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops

ARTS

HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM Volunteer for Prevent Blindness NC Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written

HR

MEMBER ADVOCATE Education and Training 2009 University of the Incarnate Word City , State Bachelor of Business Administration 2011 University of the Incarnate Word City , State Master of Business Administration Professional Experience 01/2012 - Current Company Name － City , State Member Advocate Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members. Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment. Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups. Provide case management to members in need of care coordination and assist members with claims issues and appeals. 01/2012 Company Name － City , State Provider Relations Specialist Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers. Responsible for establishing and maintaining working relationships with the existing provider network. Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances. Educated providers on new protocols, policies, and procedures to facilitate process improvements. Ensured provider database and documentation was up to date, accurate, and complete. Assisted with the development and implementation of provider training programs. 01/2011 Company Name － City , State Business Development/Admissions Coordinator Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions. Responded to inquiries from hospital discharge planners, families, and other referral sources. Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care. Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission. Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements. 01/2004 - 01/2009 Company Name － City , State Beneficiary Services Representative Acted as a liaison between TRICARE beneficiaries and health care providers. Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances. Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes. Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations. Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services. Provided health care providers with assistance on claims issues, appeals, complaints and grievances. 01/2002 - 01/2004 Company Name － City , State Office Coordinator Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services. Acquired insurance authorizations for patient services. Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials. Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts. Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers. 01/1999 - 01/2001 Company Name － City , State Business Office Manager Managed business office for skilled nursing, rehabilitation, and long-term care facility. Billed Medicaid, Medicare, and private insurance companies for services rendered to patients. Managed facility's accounts receivables and accounts payables. Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer. Responsible for interviewing, hiring, training, and termination of office personnel. Skills accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs

ADVOCATE

IT CONSULTANT Professional Summary Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments. Skills Database design Excellent problem-solving abilities Windows and Linux Website and portal monitoring Network maintenance Data backup and retrieval Product templates Brand development PHP Excellent communication skills SEO coding and strategy Website maintenance Adobe Photoshop Adobe Illustrator MailChimp PowerPoint presentations Web content HTML and CSS Adobe InDesign Superior verbal and written communication skills AP, MLA and Chicago Manuals of Style Natural leader Self-starter Desktop and laptop repair Patient Work History IT CONSULTANT , 01/2001 to Current Company Name – City , State IT, management, and marketing consultant providing business solutions, training, and motivation along with design and production for print and web certified with Sage Software and Intuit. Designed, and customized databases and created software integration solutions. Developed web and ecommerce sites. Designed and implemented motivation and training programs and workflow solutions Provided training for IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting and help desk support Developed search engine marketing and keyword strategy for ecommerce and lead generating websites Performed website analysis including performance metrics. Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Streamlined and enhanced the corporate accounting and operations system. Designed strategic plan for component development practices to support future projects. Managed creative projects from concept to completion while managing outside vendors. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Designed and implemented new server standards for core business services. LEAD INSTRUCTOR , 01/1994 to 01/2001 Company Name – City , State Start-up software training firm attained Top-Ten ranking in the Dallas Business Journal Business servicing Fortune 500 and smaller clients. Developed marketing strategy, training, and certification curricula. Taught technical modules on programming, project management, graphics, and databases. Organized and managed Microsoft Office User Specialist training for AT&T Alliance Developed and managed a consulting practice as a strategic company initiative CTO Lead in strategic and operational planning to achieve business goals Achieved and exceeded revenue goals in a changing technology environment Developed and maintained appropriate IT organizational structure to support business Identified opportunities for appropriate cost-effective investment of resources including staffing, purchasing , in-house development Establish department goals, objectives, and operating procedures Taught full curriculum offerings and trained and managed team of instructors Developed training program for AT&T Project lead on development projects Provided consultation, help desk, and troubleshooting Developed training and recruiting for instructors Produced career oriented lectures and presentations PHOTOGRAPHER/DESIGNER Portrait - commercial photography and video for print, web, and broadcast Took on a losing business and dominated market in under three years Offered full services including aerial, industrial, and color lab Built a market for commercial photography where none existed Photoshop expert ENGINEER Analyzed and designed plant workflow to meet company quality and revenue needs Time motion studies to assess mechanics and efficiencies of each operation Calculated piece rate against revenue projections Illustrated manufacturing specification catalog Trained employees on each operation. AND MANAGEMENT CONSULTANTInstructor and Consultant , 09/1992 to 01/1994 Company Name – City , State with a proven track record of problem solving, training, and business services for small to Fortune 500 Corporations. RESULTS ORIENTED Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Selected and assigned instructors to conduct training seminars. Clearly communicated objectives for all lessons, units and projects to all participants. Addressed all questions from training program participants. Worked with an average of [number] participants per class. Taught weekly internal software classes to more than [number] new users. Assumed ownership of all training program initiatives. Education Bachelor of Science : Information Technology , Current South University Online - City , State Information Technology Outstanding Achievement Award Affiliations Member National Society of Collegiate Scholars Member Dallas Society of Visual Communication American Society of Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community Skills ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow

CONSULTANT

SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with two years in sales with vast industry knowledge. I'm independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Also a customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Outgoing personality Detailed oriented Accurate money handing Sale expertise verbal/written commutation Documentation familiarity Team player mentality Cheerful and Energetic Organization skills Staff training and development Multi-Tasker Active listening Commutation skills Computer skills Experience Company Name City , State Sale Consultant 03/2015 to 11/2015 I Answered all of the customers questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 40 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And did Inventory checks throughout the day to make sure everything in the store was there. Company Name City , State Cashier 10/2014 to 12/2014 Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had there I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name City , State Front clerk 02/2014 to 06/2014 While working in Chicago Bakery I accepted payment from customers and gave the correct amount of change as needed. Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash. I also took cake orders over the phone and maintained store cleanliness throughout the day. Stock baked good in the display cases. At the end of the day I would close the store and make sure that nothing is out of place and baked goods are stored away properly. Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the insecurity thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months was when I sold 145 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet.I also fulfilled all supervisory duties when the store manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I know I am. Education High School Diploma 2014 Northwood High School , City , State , Unitedstates During my four years of high school I struggle a lot to manage my grades and make sure that I would be on the right path to achieve my goals but some how I would always let something get in the way of my goal. Until one day my counselor and my favorite teacher came to me with help. They helped me plan out everything that I wanted to accomplish before I graduated, with the right push and motivation I was able to achieve my goal. I managed to get all A's, B's and C's. Languages English Spanish Skills Fast paced worker Attention to detail Customer service Flexible and reliable

ARTS

FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven to succeed. Strategic planning and client relationship management expert. Core Qualifications Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination , Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified Interests Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair and Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead for Diversity Counselor, Landlord over rental properties Skills Team mediation, Budget Management, Delegation expert with a focus on results and team growth Additional Information Experience Financial Sales Consultant , 10/2013 － Current Company Name － City , State Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4.2 to 4.93 in 3 months .Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients Gained the title of Strategic Promotional Captain, due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year Responsible and successful at opening atleast 20 accounts, 4 booked credit cards and 3 qualified investment leads on a monthly basis Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector, which resulted in 1.25 million dollars of new investable funds Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend Co-Owner/Financial Liaison , 04/2011 － Current Company Name － City , State • Responsible for contacting investors and presenting farm production reports • Develop and maintain organization system for average quarterly production growth • Manage financial records pertaining to accounts receivable and accounts payables • Successfully led key projects which resulted in the garnering of new business partners • Responsible for a yearly week long visit of the property to best understand the state of the farm, employees, and any new needs that may have occurred • Developed sustainability action plan to insure the longevity of the business's relationship with it's clients, employees, and immediate community; this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak Management Trainee/Office Manager , 02/2011 － 07/2012 Company Name － City , State Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score, but since being employed the office has seen a 7 month streak of above satisfactory customer service scores. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping Personally responsible for increasing average price per rental from $27.04 to $29.32. Personally responsible for increasing revenue per car from $769.32 in 2011 to $910.32 in 2012 upon 5 month review Managed a small car prep team and led my region in car cleanliness and customer approval score Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage Led weekly regional conference calls in which goals, promotions, Night Auditor , 09/2009 － 07/2009 Company Name － City , State • Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded $25,000 in revenue • Performed all nightly maintenance and hospitality functions for hotel patrons, with services including but not limited to room service, special room set ups, and valet services • Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas • Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests, thus limiting wait times and improving customer service Auditor (Intern) , 06/2009 － 08/2009 Company Name － City , State Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N.J.; these budgets included the purchasing of refrigerators, textbooks, school supplies, health and fitness posters, fitness gear for students, heating and cooling systems and normal monthly safety needs Approved and ensured the workplace conditions of student used facilities based upon state guidelines Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit Developed action plans and goal set for all schools who failed according to State guidelines; these action plans included repair dates and proper repair materials, documented proof of purchase for all items used to pass inspection and program licensing renewals Education 2009 Howard University － City , State , USA BBA Marketing Professional Affiliations

AGRICULTURE

PROCESS CONSULTANT Professional Summary Experienced operations manager and entrepreneur who built 4.5 million dollar company without start up capital or outside investment. Supremely organized with ability to identify and solve challenges in growth environment, performing at peak when boundaries are in constant state of change. Visionary professional excels at recognition and anticipation, coupling ability to diagnose with skill to execute. Confident negotiator who understands nuances of variables, timing, and leverage in negotiation. Strength Finders: Analytical/Context/Command/Futuristic/Relator Key Skills Negotiations Strategic thinker Team building Driven Advanced problem solving skills Operations analysis Process development and execution Employee training, support, and development Project management Professional Experience Process Consultant January 2014 to Current Company Name － City , State Develop processes that allow company use of business metrics to provide both macro and micro analysis of company performance. Provide structure from which to scale operations, identifying productive and unproductive work activity. Determine then deploy management practices for small and medium sized business to operate with increased financial clarity and operational efficiency. Process requires macro understanding of a given business's primary economic driver. Once identified, modify processes to simplify the execution of that driver. Full conversion to objective business practices, eliminating management decisions made in a vacuum. Objective is often met by defining strict data entry process and schedule, returning data faster and more accurately, then requiring all decision making be originated from the most current information available. Implement and deploy procurement processes to optimize cost savings, ensuring proper leveraging of organizational buying power. Director of Operations January 2012 to January 2014 Company Name － City , State Converted company culture from subjective management driven by opinion to objective management driven by data. Streamlined accounting system to be deployed as management tool, thereby changing organizational behavior to respond to financial goals. Achieved 14% savings in operational costs by applying line item approach to attacking costs, starting from highest cost to lowest. High to low formula proved cost effective as buying power leverage and ROI were optimized. Recognized changing business climate required more nimble communications, researched available solutions, negotiated cost effective pricing, then deployed "cloud" management of company data and IT processes. Authored and deployed best practices for hiring of employee and sub contracted labor resources, exposing corporate strength and weakness points in human resource management. Provided general and accurate understanding of company cash flow needs in a volatile revenue environment. Founder, President and CEO January 2002 to January 2011 Company Name － City , State Founded company which provided corporate housing services to corporate clients and relocating individuals. Managed sales volume growth from $52,000 in 2002 to sustained volume of 2,000,000 in 2004, with company revenues reaching $4,500,000 in fiscal 2011. Managed temp housing procurement for Toyota Motor Manufacturing expansion into Blue Springs, Mississippi. Demand for apartments far exceeded local supply, requiring swift and creative negotiation to inspect and procure all available apartment space in a condensed time period. Through complex acquisition of both apartment and hotel supply all team members were placed on the ground on time and in line with cost budget. Project generated $2.3 million in revenue at targeted gross margin and doubled company apartment inventory. Expanded and managed operations in Cincinnati, OH and Lexington, KY. Provided service to customers in other area markets, including Louisville, KY, Columbus OH, and Dayton, OH. Recognized that gross margins were damaged by ineffective leasing policies, and aggressively adjusted lease procurement practices to decrease leasing costs without compromising sales volume or raising overhead. The results were dramatically improved margins and company profitability. Maintained high margins by proactive management of apartment inventory, strategically matching customer demand to available space. Twice negotiated deals to double company revenue by expanding to out of state markets. Provided daily operational support to out of market employees, directing activities by intelligent use of market performance data. Successfully developed co-branding relationships with vendor partners to supply Vesta customers with no cost products in exchange for market exposure. Recognized in Entrepreneur magazine for fast "no excuses" growth. Consistently sold apartment inventory to industry competitors due to high service standards and effective quality control practices. Developed and managed highly effective employee base with very low rate of attrition. Recognized for providing exceptional employee support by employing a "listen first" approach. Navigated through recession by focusing like a laser beam on key company revenue drivers and primary costs. Company remained cash flow positive by quickly mobilizing in September 2008 to meet fast changing market conditions. Applied high level cost analysis to company, deploying new procurement processes to secure 11% COGS year over year reduction from 2008 to 2009. Surveyed for customer feedback, leading the industry by being first to include high speed Internet and flat screen TVs as standard items in all apartments. The cost was absorbed by increased demand for service. Notable corporate clients: L-3, Proctor and Gamble, Toyota Motor Manufacturing. Education BA : 1987 University of Wisconsin Green Bay － City , State GPA: GPA: 3.47 GPA: 3.47 Languages German (Professional working proficiency) Personality Analyst, idealist, goal setter, personal development, political junkie, CNBC, humor, neat, spontaneous, visual, Apple, forward thinker, bold, confidence, fitness, investments, optimism, cool design, service, travel, humility, curiosity

CONSULTANT

OPERATOR Summary ATP & ESS TESTING. TRAINING IN THE LEAN SIX SIGMA EVENTS OPERATE WIRE CUTTING AND THE AQUEOUS CLEANING MACHINES KNOWLEDGE IN WIRE CRIMPING/STRIPPING AND MANY OTHER HAND TOOLS USE. Accomplishments HARD WORKING AND OPEN MINDED. 100% SUPPORT TEAMING AND DIVERSITIES. WORK WELL WITH PEOPLES. Experience 01/1999 to Current Operator Company Name － City , State SPRAY/TOUCH UP PAINT FOR PRODUCTIONS AND REPAIR UNITS SOLDERING AND REPAIR CIRCUIT BOARDS WAVE SOLDER & CUT AND CLINCH OPERATOR IN THE PAST YEARS, I HAVE HAD CROSS-TRAININGS IN LCD CDU, PIU; SCU AND OTHER PRODUCTS TESTING AND I ALSO HAVE WORKED IN ESS FOR WRA TEST DEPARTMENT IN FOR ABOUT A YEAR. I'VE HELD SEVERAL POSITIONS THROUGHOUT THE YEARS IN PRODUCTION SUCH AS WORKING AT: BOX- LOAD, WIRES CUTTING MACHINE OPERATION, MECHANICAL ASSEMBLER, PAINTER, CONFORMAL COATER. CURRENTLY, I AM WORKING AS A WAVE SOLDER & CUT AND CLINCH OPERATOR. 01/1995 to 01/1999 Company Name I HAD OWNED SEVERAL SMALL BUSINESSES FOR VIDEO RENTAL AND SALES. WE ALSO PROVIDED TO REPAIR THE VCRS. PHONES AND PAGERS AT THE TIME. 01/1990 to 01/1995 REPAIR SPECIALIST Company Name － City , State REPAIR CIRCUIT BOARDS AND ASSEMBLIES. Education 1987 SONTHORMOK VOCATIONAL SCHOOL CAPITAL PHNOM PENH 2009 SAINT PETERSBURG COLLEGE Certifications VCRS & PAGERS REPAIR 1995-1999 CHICAGO, ILLINOIS Skills ASSEMBLER, LCD, MECHANICAL, ESS, PAINT, PAINTER, SALES, SOLDERING, PHONES, VIDEO

AVIATION

FINANCE MANAGER Summary preparing annual budgets, monitoring key accounts and credit control. Having the ability to handle complex assignments effectively & possessing the confidence to work as part of a team or independently. Abdul Majeed is presently looking for a suitable opportunity position with a forward thinking company where he can excel, deliver & achieve his potential. MBA -Finance with 20 years' experience in the field of accounts & finance. Expertise in spearheading corporate and financial planning initiatives in Commercial Operation, Accounts & Finance, Auditing & Taxation, MIS, Exports Management and export document negotiation. Expertise in designing and implementing systems to achieve financial discipline and improve the overall efficiency of the organization. Strong analytical skills Good relationship management & negotiation skills in liaising with Banks, other financial institutions and various regulatory authorities. Well versed with SAP, Oracle Business Suite 11i and Tally. Experience Finance Manager February 2001 to September 2014 Determining financial objectives. Designing & implementing systems, policies & procedures to facilitate internal financial control. Preparing Annual Budget and forecasting trends. Developing reports for top management summarizing the business financial position in areas of income, expenses, capital usage and cash flows, and coordinate the preparation of strategic plans, budgets and financial forecast. Developing and updating accounting, finance and management policies and procedures. Effective Cash Flow Management Monitoring budgets and comparing them with actual cost and revenues related to production, marketing and capital. Coordinating the preparation, maintenance and filing of projected P&L Account, Bills Discounting and Balance Sheet as required by bank authorities and other financial institutions. Coordinate the preparation of Financial Statements, Financial Reports for internal usage. Getting control accounts reconciled and sorting out the discrepancies Liaison with business related organizations such as Banks, and preparing budget cum systemizing departmental work. Handling local Bank of queries for export/import matters and carrying out all correspondence with the bank Remitting foreign currency for import advance & other expenses like traveling, consultancy, advertising and project export. Negotiating with the banks for export documentation requirement. Opening LC for inland and foreign party, bank guarantee for the import. Processing of Purchase Bills of Raw Material, Asset & Passing Bills of expenses from various departments Implementing training courses for new recruits At Fama Trading Company Riyadh, K.S.A Prepare and submit the group's monthly financial results, budget and quarterly rolling forecasts and complete the reporting requirements to the parent company Perform detailed account analysis and corporate month-end processing and reporting Maintain the general ledger, ensuring compliance with Saudi Arabian Standards Review the monthly Business Activity Statements and review all monthly balance sheet reconciliations Monitor stock levels and perform inventory reconciliations Supervise the annual audits (internal and external) Review and make decisions on credit limits of new and existing customers Review and authorize the weekly accounts payable run Improve existing processes and streamline workflows Managed the corporate finance tasks including all financial, management and statutory accounting and reporting Prepared and interpreted the actual monthly financial statements, forecasts, budgets and 5-year plans and reviewed the balance sheet reconciliations Managed intercompany processes and monitored KPIs Prepared documentation to assist with preparing legislative and statutory returns, including Zakat, Prepared statutory reporting and liaised with auditors on the year-end audit Supervised back office operations including management of staff Managed, reviewed, evaluated, selected and implemented group consolidation and group OLAP applications Maintained and administered the corporate financial accounting system (Oracle Financials) Prepared, maintained and developed the corporate section of group policies and procedures Prepared the monthly payroll and all related employees, Prepared reports summarizing the forecast company business activity and financial position. Determined depreciation rates to apply to capital assets Supervised employees in the Finance and Administration Department and was responsible for the overall direction, coordination and evaluation of this unit Coordinated the preparation of year-end statutory accounts and tax return Established and maintained relations with banks and other financial institutions Prepared reports required by regulatory agencies and arranged for audits of company accounts. Chief Accountant January 1997 to January 1999 At Global Suhaimi Company Dammam, Saudi Arabia Responsible of overall financial and accounting function of the company including Annual Budgets, Cash flow, Designed and Implemented internal control and financial policies, Preparation of office procedures including the assigning of duties and responsibilities of all the staff in accounts Department. Responsibilities: Supervised day to day activities of the Finance Department for the Company. Prepared monthly provisions and closing of Accounts & also to prepare MIS reports Prepared and reviewing of financial statements, budget, forecast, monthly business performance, revenue collections, bank reconciliation and sales analysis, etc. Processed payrolls on time, transfer and reconcile payments to payroll and ledgers. Maintained of Fixed Assets register, preparation of Fixed Assets schedule and depreciation schedule monthly. Controlled and supervise all the activities of accounts department Prepared of various daily MIS report for management decision making & Payroll Daily preparation of bank reconciliation Daily reconciliation of credit card collection Direct dealings with the bank Dealings with the credit card dispute problems Aging the customer account and follow up for timely payment Prepared of cash flow & Payment Schedules Salary preparation and processing to bank Handling the daily operations and maintenance of accounts All customers /payable account reconciliation and maintain the accounts Finalization of Accounts Dealings with the external auditors Weekly reports for the follow up for Receivables with clients and do the necessary arrangements to collect the payments on time, preparing payments for the suppliers on time, etc. Supervised the accountants on the daily financial transactions, ensuring all general ledger, accounts payable / receivables, accruals, prepayments, current assets, accrued income and correctly booked and Co. policies / procedures are operating effectively. Supervise/Manage Accounting staff Generating and preparing Financial Statement Prepared Budget Posting and directing accounts transactions Prepared Annual Zakat declaration Advanced Financial Reports Finalized Company Medical insurance policies contract. Prepared of financial polices & Internal control Verification all accounting entries Prepared of Balance Sheet Prepared of Trial Balance Follow up L/C up to define cost of each item's Financial and sales report. Supervised the inventory control. Dealing with Banks. Accountant May 1992 to September 1996 Company Name － City Maintained basic accounts, book keeping Reconciliation of Bank statements Ledger entries, journal entries Customer relations Invoice entries and cross checking Prepared and analyzed financial statements Making Cheques for parties Maintained Ledger for Sales, purchase Making Vouchers & Entries in Computer Cash Handling & Preparation of Day Book. Education Master's degree M.B.A : Finance Brooklyn Park University Finance Location: Pennsylvania United States of America Certifications Urdu Level: Expert Hindi Level: Expert Arabic Level: Intermediate English Level: Expert Personal Information Birth Date: 22 April 1970 (Age: 44) Gender: Male Nationality: India Residence Country: Riyadh, Saudi Arabia Visa Status: Residency Visa (Transferable) Marital Status: Married Number of Dependents: 3 Driving License Issued From: Saudi Arabia Skills account reconciliation, Accounting, accounts payable, accruals, streamline, advertising, Arabic, balance sheet, Trial Balance, bank reconciliation, basic, book keeping, Book, Budgets, Budget, C, Cash Flow, Cash Handling, closing, corporate finance, credit, clients, Customer relations, decision making, Designing, directing, direction, documentation, English, filing, Finance, Financial, financial and accounting, financial accounting, Financial Statements, Fixed Assets, forecasting, general ledger, Hindi, insurance, inventory, inventory control, Ledger, marketing, office, MIS, Negotiating, OLAP, Oracle Financials, Payroll, policies, processes, reporting, requirement, Sales, sales analysis, statutory accounts, strategic plans, tax, Urdu, year-end Additional Information Personal Information Birth Date: 22 April 1970 (Age: 44) Gender: Male Nationality: India Residence Country: Riyadh, Saudi Arabia Visa Status: Residency Visa (Transferable) Marital Status: Married Number of Dependents: 3 Driving License Issued From: Saudi Arabia Professional Affiliations Arab Accreditation Council Membership/Role: BPU 2013-11-36453 Member since: November 2013

FINANCE

AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain a position that will utilize my unique technical and management skills acquired during my military career. Maintains an Active Government Secret Security Clearance Expert in Aviation Environmental Control and Egress Systems, Quality Assurance, Maintenance Management, Training and Safety. Proficient in Microsoft Word, Excel, and Power Point. Collateral Duty Inspector on Egress/Environmental Control Systems for 8 years. Collateral Duty Quality Assurance Representative for Aviation Egress and Ordnance Systems for 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer for CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities of Daily/Turnaround inspections, servicing and operation of twelve 65 million dollar aircraft, ensuring all are in full mission capable status. Diligently showing expertise in emergency procedures and ground safety for 31 fighter pilots/aircrew and 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor and Safety Observer. Excellent communication, team building and leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 to Current Company Name Meritorious Unit Commendation. Accomplishing over 3,000 mishap free flight hours, while maintaining a safe work environment. Awarded Humanitarian Service Medal in lieu of 2004 Tsunami relief efforts in Banda Aceh, Indonesia. Received Good Conduct Medal (4), for 3 years of obedient and zealous behavior. Global War on Terrorism Service Medal. Directly supported global war on terrorism while deployed to 5th Fleet Area of Responsibility in Persian and Arabian Gulfs. Global War on Terrorism Expeditionary Medal. For supporting global war on terrorism while deployed to 5th Fleet Area of Responsibility in Oman and Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified as an expert marksman on the 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance in an operational environment within a command. Enlisted Aviation Warfare Specialist Wings. Focused on the field of Aviation Warfare, specializing in Administration and Logistics, CPR/First Aid and Safety. Junior Sailor of the Quarter, 1st Quarter FY14. Spearheaded the VFA-2 Coats for Kids Christmas Drive. Directly involved in Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered to lead personnel during NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines for more than 230 maintenance personnel and over 50,000 production man-hours of aircraft scheduled/unscheduled maintenance tasks. Conducted over 500 final safe for flight inspections ensuring highest quality of work. Audited and monitored 44 Safety programs and 13 work centers related to aviation compliance and regulations. Established controls, maintained documentation, and interpreted test results as Quality Assurance Representative. Conducted Gas Free tests on over 30 fuel cells/tanks, issued Certificates for safe entry, and monitored completion on 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel in performing scheduled/unscheduled maintenance on the Egress and Environmental Control systems of over 300 FA18-A/B/C/D/E/F aircraft. Responsible for the qualification and training of 50 personnel from 9 fleet squadrons transitioning from F-14's to F/A-18E/F platform including the qualification of 8 Collateral Duty Inspectors. Volunteered as an instructor for advancement training, indoctrination, and Warfare training contributing to the advancement of 31 personnel and 15 Warfare qualifications. Implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment. Aviation Egress and Environmental Control Systems Technician Trained over 800 sailors in aviation maintenance practices and repair of F/A-18A/B/C/D/E/F aircraft egress, environmental and cryogenics systems. Attended Advanced Egress and Environmental Control Systems Maintenance Courses, gaining vast knowledge in troubleshooting Egress, Environmental Control and Cryogenics Systems. Maintained/repaired Egress, Environmental Control and Cryogenic Systems on over 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants and related equipment as full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control and Safety Equipment Maintenance and Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced and Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course of instruction instructed by Martin Baker Representative (Joe Glasser) on Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted of Principles of Operation, 728 Day Inspection Procedures, Arming and De-arming Procedures and Ejection Seat removal and Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 through E-7. Completed Navy Knowledge Online Course "Managing Anger/Stress in Work Environments". : 1 1996 Graduate of Gateway High School － City , State Graduated 2 years early with Valedictorian scores ranked top 5 out of 300 candidates) 1998-1999 Attended Foothill College through Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba of Science : Public Safety and Emergency Management Public Safety and Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting

AVIATION

PATIENT CARE TECHNICIAN Professional Summary Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options Education High School Diploma Armijo High School - City , State Some College (No Degree) : Criminal Justice And Nursing Solano Community College - City , State Certifcate : Medical Assisting , 2011 Boston Reed - City Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options

HEALTHCARE

INDEPENDENT BEAUTY ADVISOR Career Overview To gain an entry-level position in the customer service industry with room for growth and advancement that will lead to a lasting relationship. Core Strengths Customer service expert Energetic work attitude Courteous demeanor Sharp problem solver Top sales performer Telecommunication skills Adaptive team player Strong organizational skills Work Experience Independent Beauty Advisor , 10/2013 － Current Company Name － City , State Provide individualized client facials and product profiles Fill customer beauty product orders Recruit new potential beauty advisors Commercial Lines Specialist , 01/2013 － 09/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Customer Service Repsresentative , 11/2012 － 01/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Teller , 02/2012 － 05/2012 Company Name － City , State Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed an average of 100  transactions each day in a timely manner.  Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits. Informed customers about all product lines and banking services offered by the company. Processed all transactions accurately and in a timely fashion. Insurance Agent , 02/2012 － 05/2012 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests. Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner.  Customer Service Representative , 07/2011 － 02/2012 Company Name － City , State Finalized and maintained all types of personal lines insurance policies within the agency.  Followed up with potential clients regarding online information requests. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Administrative/Receptionist , 02/2011 － 07/2011 Company Name － City , State Front desk reception/administration, incoming calls, coordinating client and partner meeting for trust and various other wealth management services. Processing teller transactions, large cash handling, responsible for balancing a cash drawer daily. Assistant clients with their account needs and maintenance, processing check orders. Sales and Customer Service Representative , 12/2010 － 02/2011 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals. Finalized and maintained all types of personal lines insurance policies within the agency. New Account Representative/ Teller , 12/2009 － 12/2010 Company Name － City , State Open new accounts for consumer and business customers to fit their budgetary and banking needs. Teller activities include cashing checks. Process deposits and change orders. Balances cash drawer ensuring accuracy. Cross sells services and of course, a vast, working knowledge of cashier operation. Sales and Customer Service Representative , 09/2009 － 12/2009 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals.  Finalized and maintained all types of personal lines insurance policies within the agency. Substitute Teacher , 09/2009 － 12/2009 Company Name － City , State Substitute teacher for all Magnolia ISD campuses and grades. Lead Teller , 09/2006 － 09/2009 Company Name － City , State Provide great service, help customers succeed, and be a Team leader. Lead Tellers work in a challenging, fast-paced environment. Motivating the tellers and others to work efficiently for the customer's satisfaction. Train and cross-train tellers and other lead tellers. Assist tellers in their transactions and giving overrides as needed. Large cash handling for cash drawer, vault and ensuring that all tellers are in balance every day. Processing transactions for customers to help them manage their finances. Recommending additional products and services to meet customers' needs. Referring customers to your Wells Fargo partners. Manage others to meet daily, monthly, and quarterly sales goals as individuals and as a team. Sub-contractor , 05/2006 － 09/2006 Company Name － City , State Warehouse work involving heavy lifting. Measuring and mixing chemicals and oils to ensure the highest quality product. Operate large mixers and distributing machines for packaging and shipping orders. Bakery Lead, ICS associate, Apparel Sales Floor Associate , 06/2004 － 05/2006 Company Name － City , State Bakery Lead - Supervising others and their work; as well as delegating duties to bakery employees to ensure a clean and productive bakery. Placing orders to keep shelves well stocked, as well as frying and glazing donuts and cake decorating to fulfill customer orders. Completed monthly audits and sanitary standards. Completed monthly inventory reports. Ensured a well-stocked backroom, built displays, unloaded trucks. Assisted customers with all of their needs. Zoned apparel areas. Educational Background Lone Star College Montgomery － City , State , USA Associate of Arts Business Administration Coursework in Business Administration and Organizational Development , degree not completed Skills 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills. Awards Who's Who Among American High School Students 2000  Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011 Certifications Casualty and Property P&C Insurance License received 2011

APPAREL

GRAPHIC DESIGNER Experience Graphic Designer January 2014 to January 2015 Company Name － City , State With a personal interest in design, Rowena served as one of the Club Officers from Fall 2014 to Spring 2015 as the Graphic Designer where she designs and creates event posters not only for the club itself but also other clubs on campus. Human Resource Manager - Intern January 2006 Company Name － City , State Sales Person January 2002 to January 2004 Company Name － City , State Education 2010 Holy Innocents' High School Singapore Singapore Journalism , 2015 De Anza College － City , State Journalism Additional Information profile Rowena is a dedicated aspiring fashion journalist hoping to transfer from De Anza College to Rutgers University in Fall 2016. Skills Graphic Designer, posters

DESIGNER

COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content. Skills Superior verbal and written communication skills Excellent media contacts Crisis communication Web content Brand development and management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director , 09/2013 to Current Company Name – City , State Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year. Media relations/government relations/fundraising. Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design & content. Developed and managed communications strategies, plans and budgets. Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage. Oversaw and adhered to the communications department budget. Communications director Pennsylvania Auditor General , 01/2005 to 01/2013 Company Name – City , State Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for "PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy. Chief communications officer , 08/2001 to 04/2003 Company Name – City , State Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China. Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy. Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Vice president , 02/1998 to 08/2001 Company Name – City , State Speechwriting, annual reports, crisis communications, government relations. Marketing communications and strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding and positioning statements. Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's "Good Morning, America''  Manager , 12/1996 to 02/1998 Company Name – City , State Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission as a model in the state. Developed and managed communications strategies, plans and budgets. Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas Editor/Reporter , 09/1985 to 12/1996 Company Name – City , State Award-winning reporter and editor with experience in sports, news, business. Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa. Editor/Reporter , 09/1981 to 09/1985 Company Name – City , State As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S. Investigative reporter in sports, news. Education Bachelor of Arts : Communications , 1977 Pennsylvania State University - City , State communications Reporter and editor of Daily Collegian, college newspaper MFA : creative non-fiction , June 2004 Spalding University - City , State Accomplishments Youngest scholastic sports editor in nation at top-10 Sunday newspaper Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979

PUBLIC-RELATIONS

FINANCE DIRECTOR Summary Finance Director with experience in strategic planning, budgeting and accounting. Highlights Data trending Motivated Professional Process implementation Process implementation Staff leadership and development Experience Company Name May 2012 to Current Finance Director City , State Implemented new Accounting procedures within Quickbooks. Prepare company payroll and submit to ADP bimonthly. Work daily with Microsoft Excel in creating worksheets when needed. Prepare monthly Payroll Financial Statements for the Corporation. Review Financial Statements within Quickbooks. Work Directly with HR Director, Standards Compliance Coordinator, Treasurer and CEO. Company Name July 2011 to May 2012 Systems Manager City , State Process all Medicaid Claims as well as billing errors, denials and payments. Entered new Medicaid patient Enrollment papers into Medical Program Daily. Analyze patient accounts daily for errors. Assist Financial Director daily with various tasks. Process and post Medicaid billing daily. Developed work with data entry including: Customer and Patient Satisfaction, Clinical Monthly Packets as well as the Employee Census. Company Name June 2008 to March 2010 Staff Accountant City , State Analyzed financial and accounting records Used Accounting and Auditing Sox procedures to evaluate information and review compliances Conducted payroll audits and inventory counts Assisted with internal audits Applied cash deposits against accounts receivables daily Reviewed Journal Entries and monthly Landowner Statements to pass Sox compliance Education YOUNGSTOWN STATE UNIVERSITY 2008 Bachelor of Science : Business Administration City , State , US Skills •Microsoft Excel -- Intermediate skill level •Microsoft Acess -- Basic skill level •Quickbooks -- 3 years experience •ADP Payroll System -- 3 years experience

FINANCE

AMC COMPUTER SPECIALIST AND INTERN Summary Information Technology Specialist with twenty nine years of experience launching environments focused on telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented. Highlights Strong Interpersonal skills Exceptional Listening and perception skills Excels in writing Information Technology SME Timely Efficient Test and Evaluation Expertise Leadership Management Project Management Conflict Resolution Cobol Programming ADA Programming Procurement Clerk BPA's Acquisition Experience COR Formal Briefings Accomplishments I provide spiritual support within my organization on a daily basis. I serve as Branch Chief and Division Chief whenever I am appointed. I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues. I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire. I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies. Experience AMC Computer Specialist and Intern Sep 1989 to Sep 1992 Company Name － City , State As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats. Computer Specialist (Special Assignment) Jun 1992 to Oct 1993 Company Name － City , State Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle. Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida) In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules. Information Technology Specialist Sep 1992 to Sep 2011 Company Name － City , State Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Served as the only CECOM Command ADA Programmer. Information Technology Specialist Sep 2011 to Current Company Name － City , State Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015). SWE on Information Systems Security (2011-2015). Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015). Identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions (2011-2015). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015). Knowledge of Local Area Network security requirements and techniques tor protecting computer systems from viruses, datatampering, and unauthorized system entry (2011-2015) Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015). Knowledgeable of system requirements and techniques for planning current and future system architecture requirements (2011-2015). Expertise in Information Technology security principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015). Knowledgeable of telecommunications characteristics and capabilities of systems, media, equipment, and related software systems (2011-2015). Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015). Defines and executes application alignment with business strategy, performance, service levels, business intelligence and management, data privacy, compliance/policy and information security. (2011-2015). Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015). Utilizes knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs (2011-2015). Ensures confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools (2011-2015). Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014) Education Bachelor of Arts , Business Admin and Management January 2016 Pillar College － City , State , USA I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology. Security-Plus Certification Microsoft Certified Professional (MCP) , Computer Software 2006 CED Solutions － City , State , USA I have earned, maintained and utilized my Security Plus certification. Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036 Army Civilian Training, Education Development and System Courses Moving from Technical Professional to Management Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management , Acquisition Workforce 2015 Defense Acquisition University － City , State , USA I will acquire my Information Technology Level 3 certification in November 2015. Certifications Microsoft Certified Professional (MCP) Security Plus Skills Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment

INFORMATION-TECHNOLOGY

DIRECTOR IT CLIENT SERVICES FILMS & OPERATIONS AND TECHNICAL SERVICES WEST COAST Executive Profile I have over 20 years of experience in Information Technology spanning from Entertainment, Internet, Healthcare, Automotive, and Banking Industries. I managed staff in each of these industries doing everything from budgeting, staffing, planning, and installations and managing day-to-day operations. I coordinated and setup infrastructure in house and remote events. I have done M&A of major companies such as ESPN, ABC Family, Touchstone Television and most recently DreamWorks Animations. Good with analytic and financial skill. I have a Master of Science in Computer Information Systems and I am ITIL certified. Core Competencies Highly motivated visionary with excellent organizational leadership skill. Highly analytical and detail-oriented. Team oriented and ability to work well under pressure. Strong interpersonal and communication (written and verbal) skill. Ability to establish priorities, developed timelines, and determine accountabilities. Self-motivated, flexible, hands-on approach and able to work in a fast paced environment. Exceptional knowledge of service and application delivery, as well as successful service level agreements Able to work independently with little or no supervision. Demonstrated ability to collaborate and problem solve with executives and department managers. Strong presentation and communication skill Core Accomplishments Director of IT Services (Operation CIO) and first ever head of NFL Network IT department since its inception and national launch in late 2003.  I reported directly President and CEO Steve Bornstein. Built NFL Network from the ground up which included the creation and execution of: architecture of the data center, Voice over IP (VoIP) company telephony system, Video Conference systems, key architect of NFL Network IT infrastructure, in charge of vendor contract negotiation and management, established OEM procurement agreements for hardware and software assets. I oversaw and managed all aspects of NFL Network's studio and remote shows technical operations, managed IT staff in charge of production and infrastructure support.  This level of 24/7 support was essential for NFL Network's more than 2500 hours of live studio programming that includes NFL Total Access, NFL GameDay Morning, NFL GameDay Final, Around the League Live and Path to the Draft. Of the original 100 million dollars investment by NFL Network, 1 million dollars was used in the creation of the IT infrastructures, asset procurement, and establishment of a data center.  I was a key architect in the creation of the NFL Network, which is now producing over 1 billion dollar in annual subscription revenue. I created and oversaw deployment of a new company-wide inventory asset tracking system for TV Production.  Led to a $2 million cost avoidance per year. I initiated and implemented new TV Pilot desktop and laptop deployment process that saved the company $78,000 annually. ·       Spearheaded and implemented employee performance metrics system, which were used to create monthly, quarterly and annual reports for the CIO, CFO and management. Built out Post Production, Edit bays, media asset management at NFL as well as NBCUniversal. Implemented video encoding process for on demand delivery ·       Completed RFPs and ERP, Vendor Management. Coordinated and installed Infrastructure and Operations for 12 consecutive Super Bowls. Professional Experience 10/2015 to 11/2016 Director IT Client Services Films & Operations and Technical Services West Coast Company Name － City , State Responsible for overseeing the team that provides technical support for West Coast Operations & Technical Services as well as Universal Pictures clients both domestically and abroad.  This included communications and support for end users, their applications, and their computing devices.  As Director of client services I manage and oversee 1 director, 3 team managers, 6 team leads, 4 team coordinators and 27 technical supports analysts across the country and Canada.  Worked to integrate DreamWorks desktop and laptops equipment as part of a 3.8 billion dollar acquisition.  Oversaw Broadcast team as well as postproduction.  Worked with digital rights and content distributions. 04/2014 to 10/2015 Director IT Client Services NBC Entertainment and TV Production Company Name － City , State Responsible for overseeing the team that provides technical support for NBC Entertainments, NBC Distribution, Universal Cable Productions and Universal TV Productions clients domestically and abroad, as well as communications with, end users for their computing devices and the applications that run on those devices. I created an inventory control system to better track our assets as well as global naming convention for company assets. Manage business-aligned client services team, which included technical lead, team coordinator, and data analysts. Maintain solid business relationships with vendors, and original equipment manufacturers (OEMs), and internal chain of command. Communicated and provided bi-weekly update and monthly reports regarding overall health of client services support along with status of planned infrastructure changes, which would affect our end user experience. Identified, documented, and maintained list of department leaders & key business contacts with the application and infrastructure leaders of the company. Maintain solid application, infrastructure, client services, and corporate relationships. Attended application staff meetings and function as a dotted-line report for all responsibilities. Provided application leader with updates regarding key issues and workplace changes. Coordinated business communication with application and infrastructure projects and corporate initiatives with leadership and chain of command. Coordinated project responsibilities with infrastructure liaison and made decisions of project assignment and of ownership of each project. Investigated and communicated any adverse impacts to our infrastructure and systems due to upgrades or implementation of system changes. Coordinated and managed infrastructure and system-wide changes through workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity management), and core computer team (mostly network/file related). Communicated on a frequent basis system health and any system maintenance down time to client services team, business users, application leader and infrastructures leader. Managed high priority issues and escalations with multiple user impact until problem ticket were closed and resolution communicated to stakeholders. Manage overall health of the queue by re-shuffling resources where/when needed and intervened/reassigned tickets missing SLA's to technical lead. Oversaw and initiated workplace related projects with CS team including PC/Mac refreshes, upgrades, and maintenance. Microsoft office migrations, upgrades to Windows 10, etc. Provided technical training plan and coordinated on-site courses for all CS Analysts and technical leads. Monitored metrics including ticket service levels and customer satisfaction surveys. Created inventory control program for the company assets. Over saw workplace technology for TV Production Director IT Services 10/2003 to 05/2014 Director IT Services (Operation CIO) Company Name － City , State I was brought in from Disney as the first IT person for NFL Network when we started this company from the ground up. I reported directly to the CEO. I built and ran the company as department head for over 10 years. Built IT infrastructure and continued making improvements and technological advancements to what NFL Network is today. Built out TV studio, which consisted of multiple control rooms and sound stages. Setup Post Production facility and workflow. Managed and operate within departmental Capital (CAPEX) and Operational (OPEX) budget parameters. Implemented encoding process and infrastructure. Implemented media management I supported all facets of the 24/7 operations for NFL Network and NFL Digital Media, which included nfl.com, all 32 team sites, and NFL Fantasy football. Operations were located in Culver City with multiple remote sites across the country, which included LAN/WAN, computer servers, telecommunications systems (Cisco VoIP Telephone), desktop computers, laptop computers, disaster recovery systems, productions and remote operations system and infrastructure. We were responsible for creating identification (ID) badges for staff and vetted personnel, security access to restricted areas and facilities, set up digital video recording (DVR) Security Camera systems throughout the facilities. I worked on IT budget, procurement, and contracts for both production facilities in Culver City and all remote facilities across the country. We were the first major media production facility to use virtual private network (VPN) Devices and voice over internet protocol (VoIP) over our various devices. I was key and integral part of building from the ground up and in charge of the information and data systems infrastructure of the NFL Network and NFL.com. We built infrastructure that can support engineering as well as business needs. I co-chaired Business Continuity and Resilience Services (BCRS) project for NFL as a whole. 03/1997 to 09/2003 Senior Technical Advisor Executive Support System Implementation Company Name － City , State I reported directly to the CIO. I started out as temporary helpdesk analyst; I was hired on full time and was promoted from Helpdesk Analyst to Analyst to Lead Analyst to Supervisor to Manager. When ABC moved from Century City to Burbank, I was promoted to Manager of Executives Support for Disney/ABC and eventually became Senior Technical Advisor for ABC TV. As a Manager of Executive Support I oversaw 13 systems support analysts plus independent contractor for both East and West Coast to support executives of Disney, ABC Television, ESPN and Touchstone as well as productions on a 24x7 schedule. Coordinate the over all system support process to ensure that all executives and productions computers function properly, and personally provide services to top key executives of the corporation. Proactively researched, implemented and supported leading edge solutions to ensure that Disney/ABC executives are on the cutting edge of technologies. I was involved in procuring and providing Personal Digital Assistants (PDs) and Blackberries cell phones to Disney executives with login scripts. Lead efforts in diagnosing, resolving, and maintaining hardware, software, operating system, network, and backup recovery services for the enterprise. I established standard operating procedures (SOP) and corporate policies for use throughout the company. Interacted with clients and provided client surveys to ensure system support team provided quality services. I had open communication with other departments such as Local Area Networks (LAN) services, telecommunications department, and emails support group to resolve any system support issues our personnel may be experiencing. I communicated directly to CIO on all operations and implementation personnel. I oversaw corporate purchasing and asset management, which included software, hardware and computer equipment rentals. Prepare monthly system support activity and progress report for both East and West Coast. Prepare departmental budget as well as long range planning. When Disney acquired Touchstone, I was there to facilitate the integration between the two companies and transition Touchstone personnel to Century City facility. I spearheaded the migration of Touchstone's Macintosh ("Mac") systems with PCs systems for business reasons. Touchstone had 43 concurrent pilot Mac systems running and 1,000 rental computers being used in studio prior to the migration effort. We supported all the various Mac systems during migration effort until end user was fully migrated to PC based machines. I was an integral part in planning, preparing, and designing the information systems infrastructure for the ABC building when Disney relocated 400 ABC network employees from New York and Century City site to Burbank. I also was key integrator of ESPN, BVTV, and BVTV International into our corporate network. The ABC Building housed 1,000 employees. I was on the committee when Disney Consolidated 160,000 employees and hundreds of domains globally into 7 corporate domains in Active Directory. I was also present acquisition of ABC Family by Disney. I was an active member and technical consultant in the planning, integration, and migration of ABC Family TV from Saban building in Westwood to the ABC Building in Burbank. Education 2005 Master of Science : Computer Information Systems University of Phoenix － City , State , USA Computer Information Systems 1989 Bachelor of Science : Electrical and Electronics Engineer California State Polytechnic University － City , State , USA Electrical and Electronics Engineer Information Technology Infrastructure Library (ITIL) Foundation Certified Implementing Cisco Unified Communications Manager, Part 1 8.0 Supporting Windows Exchange Server 2000 Enterprise Edition CommVault Backup Corporate Management Training: *Operational Management *Conflict Management *Preventing Workplace Violence *Diversity and Inclusion *Code of Conduct *Preventing Workplace Harassment *Protecting Creative Content *Protecting Company Information Skills Apple, Dell, IBM, HP, Lenovo, Microsoft, AirWatch Network Management, TCP/IP, LAN/WAN, DNS, DAS, Remote Network, Multi-Site Infrastructure, Architecture, IPSEC VPN, Site-to-Site, WiFi Network, IPTV Active Directory, Microsoft Exchange, Unified Communications, Group Policies Disaster Recovery (DR), Business Continuity, Data Centers Built and Operations 24x7 Helpdesk, Desktop Support, Operations, Telecom Software Development Life Cycle (SDLC), MS SQL, My SQL, MS Access, Share Point Internet, Intranet Strong analytical skills, Key Performance Indicator (KPI), Metrics, SLA Vendor Management, Vendor Contracts negotiations, Procurement, Software licensing Capital and Operating Budget, ROI, Fiscal, Long Range Planning IT Compliance, IT Security, Cyber Security Recruitment, Retention, People Management, Leadership, Team development, Training

DIGITAL-MEDIA

PATIENT ADVOCATE Summary Compassionate and professional  Crisis Specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient in NIMS and ICS  Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads of more than  50 clients at any given time with Cardon Outreach. Promoted to Case Assistant after 4 months of employment with Chippewa River Industries Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence Experience Patient Advocate November 2015 to Current Company Name － City , State Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage. Educated patients about the different types of Medicaid Advocated for the patients on their behalf when working with the county to get Medicaid coverage. Managed a caseload up to 50-60 patients. Maintained patient privacy and confidential patient information. Case Assistant/Job and Life Skills Coach July 2013 to November 2015 Company Name － City , State Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR. Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings. Documented all clients' information including service plans, vocational reports and progress notes. Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills. Created, "Job Coaching 101" and presented to new and existing job coaches Office Administration Specialist Senior January 2012 to February 2013 Company Name － City , State Promoted to Office Administrator in 2012 in the OPH prison education department Supervised offenders within the education department and kept track of their discipline/payroll Proficient in the MARCS and Crystal Reports databases Drafted memos and letterheads for the Education Director using Microsoft Office Administered TABE testing for offenders obtaining their GED/HSED Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution. Correctional Officer July 2005 to January 2012 Company Name － City , State Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor Created the training module, "Generations in the Workplace" using Power Point while a Diversity Instructor. Successfully completed the "Learning to Lead" training seminar and the only non-supervisory staff to attend and complete this series Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer. Point of Sale Supervisor March 2002 to August 2004 Company Name － City , State Supervised up to 20 teammates per shift. Analyzed sales transactions and reported them to Sales Manager. Received recognition from the Shopko CEO for providing excellent customer service. Education Sociology Leadership Studies , Present Fort Hays State University － City , State Minor: Leadership Studies A.A.S : Criminal Justice , 6/2005 Rasmussen College － City , State Criminal Justice FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015 ICS 100 for Hospitals : 10/2015 FEMA Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross - Altoona, WI (Northwestern Region) January 2016 to Present Currently training via online for Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter - River Falls WI March-2005 to June 2005  Worked with children of domestic abuse situations. Led circle groups for children 5 to 10 years old. ​

ADVOCATE

SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 to Current Company Name － City , State 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Banking Sales Analyst February 2012 to May 2013 Company Name － City , State 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Sales Analyst January 2011 to February 2012 Company Name － City , State 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm. Registered Investment Representative March 2009 to January 2011 Company Name － City , State 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance. Outside Sales Representative June 2008 to April 2009 Company Name － City , State Responsible for booking over $100K in revenue. Full-service tour operator specializing in trips to Mexico as well as College Football game day trips. Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts. Door Knocked and walked up to people to drive sales. Financial Analyst December 2008 to January 2009 Company Name － City , State Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio. Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better. Competed and defended proposal in the National NAHB Competition in Las Vegas. Education Bachelor of Science : Finance , December 2009 Arizona State University, W.P. Carey School of Business － City , State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient

BANKING

ASSOCIATE MANAGER OF DESIGN 𝐖: michellehong.squarespace.com Work History Company Name - Designer City , State 03/2019 - Current • Private label cad illustrations for a manufacturer who produces for Stitchfix • 19 piece (FW' 19) sweater collection for La Mamba Apparel (Vendor sells to Urban Outfitter and Dillards) • 3 month term(about 120 pieces) completing light sweaters, outerwear, tops, dresses, jumpsuit, and bottom designs for Spr/Smr '20 (Cozy Co Apparel- domestic manufacturer) • 25 piece in house loungewear cad artist for a manufacturer who caters towards Anthropologie. Company Name - Associate Manager Of Design City , State 02/2018 - 01/2019 Coordinate partnership between J.O.A and DBA (marketing agency) to help create the last collection for influencer Chriselle Lim. Lead designer of the Chriselle Lim Collection for Spring 2019 and responsible for merchandising and presentation. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Work closely with the Creative Director to ensure top quality product and cater design towards client's demands. Establish relations with the Director of Sales to discuss project feasibility and budget costs.  Managed all aspect of project coordination; including creation of mood boards, sourcing fabrications, and actively involved in fitting sessions with technical team. Successfully led project scheduling and budgeting to be exclusively sold to Nordstrom, Bloomingdales, and Shopbop. Company Name - Import Designer City , State 02/2017 - 01/2019 Company Name - Associate Designer City , State 08/2015 - 11/2017 Company Name - Assistant Designer City , State 06/2014 - 08/2015 Company Name - Assistant Graphic Designer City , State 07/2013 - 06/2014 Skills Computer-Aided Design (CAD) Product development Sales and marketing Project management Motivated team player Excellent work ethic Education FIDM/Fashion Institute Of Design & Merchandising City , State 2013 Bachelor's : Fashion Design Accomplishments Increased J.O.A's revenue in 2019 by 30-40% during the Magic/Project Show and LA Market Week in regards to cohesive team-work with senior designer upon promotion. Successfully created Chriselle Lim's collaborative 2019 spring collection with J.O.A from start to finish which was exclusively sold to Nordstorm, Shopbop, and Bloomingdales.

APPAREL

SALES ASSOCIATE Summary I have been with IBC for nearly a year, and I am looking forward to continuing my carreer as the Sales Lead for the Moore Branch. I am determined to help my branch continue to grow, and I am excited to continue to develop our Tellers and Sales Associates into outstanding, motivaded, and productive IBC employees. I tried my very best to make sure our customers were satisfied and had a great experience at our dealership. *Maintained a positive attitude throughout the day, despite any difficult situations that may have presented themselves. Experience 10/2015 to Current Sales Associate Company Name － City , State I am responsible for opening all types of accounts, personal and business, and collecting all the required documentation for those accounts. I am also responsible for ensuring that all proper documents are signed, scanned, and saved to the appropriate systems. I perform routine maintenance on all accounts. I Prepare Consumer and Small Business Loan applications, complete with all supporting documents, and send them to the appropriate Loan Liason. I prepare Legal Document Review Forms, along with any/all supporting documents, (Death Certificates, Marriage Licenses, Trust Documents, Wills, etc.) and send them to our legal department for review. After I hear back, I revise/close the account needing legal review. I often need to determine if an account may need a fraud hold placed on it, and submit the proper paperwork. I make, answer, and return phone calls, and help customers with whatever they may need. Issue and deactivate Debit Cards on a daily basis, based on a customer's needs. I am responsible for our Vault procedures here at our branch. I help balance, sell, buy, ship money in/out. Accommplishments:. I have reached at least Bronze performance every month, often reaching Silver and Gold. I am responsible for the day to day activity that happens inside the branch. I received recognition for being a top performer during the second quarter of 2015. I have helped Moore Branch perform at Bronze, being the only sales associate in the branch, and without even having a manager. I am able to navigate Precision, Horizon, Outlook, IMS, DX Enterprise, Elan, and any other website or system we use here at IBC. 06/2014 to 12/2014 Assistand/Warranty Administrator Company Name － City , State Conduct all payment transactions for the Service Department. Submit warranty claims. Send out invoices and bills to third party repair shops. Receive payments and reimbursements. Send all service reminders via email. Complete check out of rental cars. Scann all records into the database. Order and deliver lunch for all employees and customers on Saturdays. Answer all phone calls directed to the service department. Set up service appointments. Advise customers when their vehicles were ready for pickup. Communicated with the mechanics and service advisors frequently in order to help the days run smoothly, and to help accomplish the work needed to be done. 11/2009 to 09/2015 Company Name － City , State Greet parents with a smile and a warm, inviting attitude. Direct children to the appropriate place; make sure he/she is happy and comfortable. Sort through backpacks and homework and notes that have been sent by parents, or paperwork that has been returned to the teachers, and distribute the things where they need to go. Keep the classroom clean and organized. Take inventory of the classroom supplies and order more when necessary. Submit and distribute book orders and fundraiser information. Type and send all correspondence to parents as needed. Plan activities for the week. Make sure to have one on one time with each student every day. Substitute in the front office as needed: Answer/transfer calls; take messages;take messages; receive money and keep record of it;type newsletters for the school; any other needs that may have to be taken care of. Accomplishments:. Learned patience, kindness, and how to stay organized, focused and calm under pressure. I feel that my greatest accomplishment at FUMC was the positive impact I had on my students and their parents' lives. There is no better feeling in the world than to know that you have made a positive difference in someone's life. Education and Training May 2008 High School Diploma Madill High School － City , State Graduated in the top 10% of my class *Captain of our Drill Team *President of the High School Show Choir Jan. 2010 Elementary Education Ardmore Higher Education Center － City , State Elementary Education 3.4 Unfortunately did not receive a degree. I withdrew from classes to take care of my grandmother. Work History Company Name Skills balance, book, database, Debit, documentation, email, Forms, front office, IMS, inventory, Legal, notes, money, Outlook, Enterprise, newsletters, sales, take messages, phone, Type, website Additional Information 2

SALES

CONSULTANT Summary Resourceful Marketing Manager accomplished in all aspects of program and project management, content/collateral development, web/online marketing, including web development and design, social media, and SEM. Self-starter skilled at analyzing market trends and customer/stakeholder needs to develop and manage highly-effective programs and campaigns. Team player with strong ability to communicate effectively with technology, and business audiences. Highlights Web Marketing Product Marketing Event Marketing Marketing & Corporate Communications Web & Content Design Creative/Collateral Design, Development & Management Japanese Localization Accomplishments Organized and co-produced Japan's first large-scale multi-media event Digital Be-In Tokyo 95 collaborating with Verbum Inc. and IDG Japan, and delivered a short keynote at the event in Japan Translated “Legal Care For Your Software” by Daniel Remer and “JAWS MAUI” by Charles Lyon which were successfully published in Japan Wrote and published articles in publications both in the US and Japan Increased company revenue by $3 million each through OEM marketing programs and account management at GO and 3Com Experience Consultant 06/2001 to Current Company Name City , State Consulted for firms including Customers Matter, Panasonic USA, VS Technologies, and Uniforce Sales & Engineering. My services included; Program/Project Management, market research, event manage website design &development, Content/Collateral Development and Management Event Management Public Relations, Japanese Localization and Management. Successfully launched new company website and raised the company's visibility in the market for Uniforce Sales & Engineering by developing architecture, UI, content, and managing the back-end development with an agency. Business Development Director 03/2012 to 04/2013 Company Name City , State Successfully opened company's first operation in the US. Identified, developed and evaluated business development and marketing strategies based on company objectives and market trends. Successfully raised company visibility, increased sales by 70% with marketing programs and developing new English website, including architecture, content, UI, and PHP pages. US Business Development Manager 10/2006 to 07/2008 Company Name City , State Developed and implemented business development and marketing strategies for Machine Vision products. Successfully established visibility in the market through events, ads, and updating company website. Director, North Asia Marketing 10/1999 to 06/2001 Company Name City , State Developed, budgeted, and implemented marketing plans for China, Japan, and Korea. Managed Japanese localization of company website. Successfully supported all country managers and channel partners in exceeding revenue goals through these marketing programs. Consultant 01/1993 to 10/1999 Company Name City , State Consulted for firms including Sybase (SAP), Claris (Apple), Fractal Design (Corel), National Semiconductor J, Dun & Bradstreet J, PacBell (AT & T), and Intelligard (EMC). My services included program/project development & management, account management, event management, public relations and corporate communications, collateral design, development and production, and Japanese localization. Successfully assisted PacBell in rolling out new DSL marketing campaign by setting up telemarketing infrastructure Successfully launched corporate identityat press events for National Semiconductor Japan Successfully managed a product launch event for Dun & Bradstreet Japan Identified and successfully recruited channel partners for Fractal Design Successfully launched new products in Japan through a variety of events and programs including localization for Sybase Japan OEM Program Manager 01/1991 to 01/1992 Company Name City , State Developed and managed marketing strategies and programs for each OEM prospect. Successfully sold OEM licenses to 3 prospects and increased company revenue by $3 million . Assisted with Japanese localization of presentation and manual. Japan Marketing Manager, Product Manager 05/1988 to 08/1991 Company Name City , State Successfully launched 3+ Open for Macintosh by developing and implementing MRD and integrated marketing plans as Product Manager. Collaborating with Japan Country Manager on Japan Business Development, developed and managed marketing programs for channel partners and OEMs. Successfully assisted Country Manager in selling $3 million OEM license. Successfully assisted CEO in identifying and recruiting the first CEO for 3COM Japan. Education Bachelor : Business and English Literature Aoyama Gakuin University City , Japan Business and English Literature Marketing Principles, Technical Marketing, Market Research, HTML at UC Berkeley Extension, CA Public Relations, Event Management at San Jose SU Extension, CA Web Design, Adobe CS, CSS, JavaScript, Business Law, Accounting, at Foothill /De Anza JC, CA www.mikikos.com Skills Content/Collateral/Web Design with Adobe Creative Suite, HTML, CSS, JavaScript, PHP Client, MS Office Japanese linguistics and localization with SDL Tool

CONSULTANT

MEDIA SERVICES COORDINATOR Summary Life-long San Antonio resident, dedicated and technically skilled professional with a diverse background, strong people skills, team player, highly organized, excellent collaboration and communication skills, ability to multi-task and adapt well to change. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Highlights Proficient in Microsoft Office applications, Quick Books Pro, Google Tools/Apps for Education, Type 70 WPM, 10-Key by touch with accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills, Mass deployment and configuration of iOS device skills, Clear understanding of Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, and Multi-tasking skills. Accomplishments Led the development of inventory control metric system. Decreased the number of issues in an electronic classroom by developing metric system of technology issues. Experience Media Services Coordinator 01/2009 to Current Company Name City , State Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep of office equipment * Assists Director in budget planning based on asset tracking and depreciation of capital equipment * Responsible for the tracking of a number of expense accounts for construction projects, supply and expenses, grants and one time initiative budgets * Responsible for reviewing and processing contractor draws in a timely manner ensuring all services and supplies have been rendered * Purchaser for all AV classroom technology equipment * Monitor and troubleshoot AV technology classroom issues at a tier II level, dispatch technicians as needed * Responsible for the upkeep of helpdesk ticketing systems * Assist the Director and Audio Visual Classroom Technology Design/Project Manager in various special projects as well as provide technical support for video conferences, webinars and various other multi-media services * Assist in the management of technology in newly designed and commissioned classrooms; deploying tablet touch controls and similar multi-media equipment * Serve as the Lynda.com Campus Administrator, prepares monthly statistical reports for VP, CITO and Director * Coordinate all AV equipment delivery set ups for TU community events and visiting group events * Responsible for hiring and managing the evening supervisor as well as student workers, process payroll in a timely manner, approve vacation / sick leave, coordinate staff schedules and training * Lead social media journalist for the CLT; coordinate departmental tours, new student / faculty orientations * Responsible for the upkeep of AV inventory, demonstration of AV equipment for checkout, upkeep of 3D printer, provide technical training and support for the 3D printer Credit Manager / Billing Coordinator 01/2006 to 01/2009 Company Name City , State Responsible for accounts receivables and month end closing duties * Responsible for all Group Billing of accounts generating over 300K in revenue / Customized Invoicing * Responsible for all Credit card transactions and handling disputes * Responsible for all aspects of direct billing, credit references, and collections and other city ledger accounts * Conduct monthly credit committee meetings, prepare monthly write-off report * Assist Controller and Assistant Controller in developing, implementing financial/office policies * Work closely with Sales, Catering Managers to ensure all client billing requests are met * Responsible for implementing / managing new technology and trouble shoot common accounting issues Developer 01/1998 to 01/2006 Company Name City , State Office Manager / Leasing Manager * Office Manager and Leasing Manager for Property Management Firm * Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing * Assistant Project Manager for construction of newly developed properties, monitor jobsite procured material and receiving and warehousing functions ensuring materials are purchased in accordance with project technical specifications * Manage subcontractor administration, review and execute contractor draws and change orders * Oversee the administrative systems/operations of the office, including interviewing, hiring and managing staff, implementing / managing new technology * Prepare and review of all trusts, power of attorneys, leases, title commitments, and other miscellaneous mortgage loan and real estate legal documents * Monitor and maintain all employee personnel files, including payroll * Maintain good customer relationship with tenants, coordinated property tours of commercial and residential properties. First point of contact to handle tenant inquires and complaints * Responsible for rent rolls, pay or vacate notices, lease renewals, rent increase notices, market rate analysis * Heavy calendar scheduling, events and meeting coordination, and travel arrangements for owner Education Associate of Applied Science : Digital Media Northwest Vista College 2012-Present Northwest Vista College | Associate of Applied Science, Concentration in Digital Media Presentations International Programs Presentation - to assist international students with various skills such as payroll deposits, obtaining Social Security card, obtaining campus employment, etc. Skills Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, , Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system and reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service, Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized

DIGITAL-MEDIA

OFFICE MANAGER Career Focus Exceptionally organized and efficient Office Manager with over 13 years experience in the office environment. Seeking a challenging role in a dynamic organization. Summary of Skills AS400/Kronos/Anosos/Cerner. As well with proprietary software for data entry and retrieval; update and maintain customer data; skilled with Microsoft Office and QuickBooks Pro Accomplishments Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Professional Experience 01/2013 to Current Office Manager Company Name － City , State Assisted with designing information and operational support systems. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Monitored daily banking transactions. Maintained annual and monthly budgets. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Consolidated diverse medical records. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Kept department clean, organized and professional. Maintained 100% compliance with all hospital and government regulations. Conceptualized and implemented new and more efficient filing system. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Administered, directed and coordinated the activities of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Jumped in to fill gaps for on call rotation when necessary. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses. Observed strict confidentiality and safeguarded all patient-related information. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift. Reviewed and approved time cards for processing by payroll department. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Monitored infection control procedures to ensure facility-wide health and safety. Effectively served as an advisory resource by providing patient/family experience expertise. Effectively served as an advisory resource by providing patient/family experience expertise. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Analyzed facility activities and data to properly assess risk management and improve services. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Made recommendations to improve technical practices. 01/2013 to Current Secretary Company Name － City , State Responsible for coordinating patient activities with nursing staff, physicians and other hospital personnel and departments. Time clock entries. 01/2008 to 01/2009 Scheduling Staff Company Name － City , State Transferred legal paper files to electronic (CD). Redacted confidential information from legal documents. 01/2004 to 01/2007 Pharmacy Assistant Company Name － City , State Assist pharmacist in filling and dispensing prescriptions to customers. Order and stock drugs, supplies, and over the counter merchandise. Enter and update patient records and inventory. Prepare and process third-party insurance claims. Process invoices and construct accounting entries electronically via in-house system (AS400). 01/2003 to 01/2004 Lifeguard/Swim Instructor/Aquatic Fitness Trainer Company Name － City , State Certified in first aid, CPR, lifeguard training, and pool operations. Alertly identified and reported emergency situations; calmly talked with the victims while coordinating emergency response. Watched over pool and checked chemical readings. Conducted aquatic aerobics for elderly and arthritic adults. Provided critical information to emergency service departments as part of 911 operations. 01/2002 to 01/2003 Bank Teller Company Name － City , State Processed daily transactions for personal and commercial account holders. Provided excellent customer service. Utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services. Education 2007 Associate of Applied Science : Business Administration/Accounting Raritan Valley Community College － City , State Professional Affiliations The American Health Information Management Association- AHIMA Skills 10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone

FITNESS