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PROJECT COORDINATOR Highlights SKILL SUMMARY I have well developed Time Management skills I work to a very high standard, with an eye for detail, goal orientated. I have excellent communicate skills I establish and maintain effective cooperative working relationships with people of all levels I am enthusiastic, passionate, motivated, honest & a reliable team player I work from a Strength base focused in problem solving I have well developed computer skills in MS Office, Excel, Power Point and Internet. I actively look for opportunities to develop my skill base. Experience Project Coordinator Current Company Name Develop/maintain project schedule information - using MS Project 2013 managing day to day work priorities of the project manager and the team facilitating project resources - using Demand & Supply tool Develop/maintain risk registers and escalating issues - using communication with stakeholders managing the budget for the project - using SAP Guri facilitate meetings event management for training, meetings for the team and stakeholders Monthly reporting to Investment board and Portfolio Office Previous Telecom NZ Ltd - Business Process Co-ordinator: set up new WBSE for Capex and Opex Projects arrange set up new activity codes for new employees Health & Safety rep for the team coordinate staff moving to a new building Set new contractors up equipment, access to network & buildings maintain contractor details e.g. end dates/extensions create and manage Purchase Orders for contractor payments arrange travel & accommodation for managers event management - catering, bookings & rooms team purchases for team manage access to online documents system coordination of meetings: agenda preparation, audio & video conference set up & minute taking Project Manager - Birthright Wellington: The purpose was to project manage a pilot to enhance working relationships with the Government Department - Child Youth & Family and non-Government agencies that worked closely with families and children by: establishing the Differential Response principals and strengthen collaboration with agencies facilitate cross agency training to up-skill workers in Government and non-Government agencies. develop and implement a new way of working communication with stakeholders managing the budget for the project Te Rito Co-ordinator: co-ordinate and facilitate groups assess, monitor and input Police reported family violence incidents facilitate case management meetings agencies. Organise and facilitate monthly networking meetings set strategic plan ◦ project manage plan for coming year ◦ monitor it on a three monthly basis. project manage Community Action Fund ◦ media and awareness campaigns ◦ ran weekly half hour radio show with guest speakers from agencies ◦ Organise events day activities. Quarterly reporting to Ministry of Social Development ◦ monthly reporting to management group ◦ Wellington Ending Abuse & Violence board of trustees managing the budget for the project Strengthening Families (SF) Co-ordinator - Hutt Valley. Convene, facilitate and monitor SF Meetings from initial meeting and all reviews until closure. Maintain & record meeting information as well as review details in an effective and timely manner. Write reports and monitor statistics monthly for management team. Promote and present SF process to government & community agencies Organise, deliver facilitation training to staff Co-ordinating / Supervise Facilitation staff members Undertake project work that is needed in the community, where SF can be of assistance to families/whanau and young people. Maintain a small discretionary fund. Teller / Investment Advisor Co-ordinator 07/1996 to 12/1999 Company Name Head Teller/ Teller Duties Take care of trust money, order & send back cash as required, balancing daily cash Provide quality customers service, promoting bank products Reconcile ATM Machine Co-ordinate Advisors throughout the country Organise venues, accommodation, travel & catering Make up Induction packs & arrange all stationery for new Advisors Do Monthly statistics on each Advisor & Quarterly Reports Check Investment plans written by Advisors & return them for the client within timeframe. LINZ - Customer service, WINZ Call Centre, Wine & Food 01/1989 to 01/1996 Company Name From 1989 to 1996 I worked in a different number of positions to fit my lifestyle as I was raising a young family. This included Ministry of Justice-payroll, Superannuation Services, Westpac- support service, National Bank-updating customers information project work, LINZ - Customer service, WINZ Call Centre, Wine & Food tasting, Volunteer Community Work - Women's Refuge Crisis Line and Victim Support. Education Diploma : Health & Human Development, Frontline Management 2012 MS project Task Management 2010 March 2012 NZ Certificate in Frontline Management Facilitating Adult Learning & Training papers Presenting with Impact Treaty of Waitangi Social Policy papers Client centred Practice Skills for Life First Aid Course Privacy & Official Information Act Group Facilitation Facilitation & Advanced Training Introduction to Small Business Management Marketing & Selling, Business planning Book-keeping & Records, Taxation Finance marketing & Presentation, Legal aspects Computer Skills, Selling & Presentation Skills Supervision Workshop Diploma in Health & Human Development - 6 papers 1) Human Development 2) Social Psychology 3) Counselling 4) Stress Management 5) Loss Grief & Dying 6) Communication Certifications First Aid Course NZ Certificate in Frontline Management Affiliations Volunteer Community Work - Women's Refuge Crisis Line and Victim Support Skills Customer Service, Payroll, Receptionist, Retail Sales, Statistics, Cash, Induction, Microsoft Project, Ms Project, Training, Adult Learning, Business Management, Business Planning, Finance, First Aid Course, Marketing, Presentation Skills, Taxation, Business Writing, Excel, Intermediate Representation, Ir, Ms Office, Problem Solving, Project Management, Team Player, Time Management, Visio, Visio 2000, Access, Basis, Budget, Case Management, Long-term Disability, Ltd, Networking, Opex, Payments, Project Coordinator, Project Manager, Purchase Orders, Sap, Telecom, Video Conference

BANKING

HR SERVICES REPRESENTATIVE Summary A multi-skilled professional with good all-round HR imformatory skills. Very capable with an ability deal with all the recruitment/processing needs of the organization. Experienced in providing timely and up to date HR advice to both managers and employees whilst at the same time making sure both the employee and employers interests are best represented. Key Skills Excellent telephone manner and high standard of communication skills. Able to deal with highly confidential matters professionally & discreetly. Strong communicative, interpersonal, team-building, and leadership Highly developed written, verbal and presentation skills Good computer skills with an excellent knowledge of Microsoft Word and Excel Possess a proactive, positive and confident attitude Professionals in Human Resources Association Recruiting and selection techniques Experience 10/2012 to Current HR Services Representative Company Name － City , State Dealing with all of the recruitment needs & employment issues of the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc. Duties: Process the enrollment of new recruits Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Process all requests for enrollment, updates, changes and claims to Group Benefit Plans Process application for Leave and provide information to staff and managers as requested Making sure that any promotions, transfers and pay increase take effect as planned. Prepare job status and reference letters as requested by employees on a weekly basis Set up and maintain correct records of employees within system databases. Providing employment references for past employees Prepare Offer Letters and Employment Contracts for Employees Conducting pre/post-employment checks: reference and security checks for job applicants Process all staff and status changes Register new employees to Company's time clock system Prepare company ID's for all Employees Process application for Leave and provide information to staff and managers as requested Assist employees and customers alike in person and phone to ensure that all issues/concerns have been rectified within a timely manner Liaising with Managers/Supervisors of all departments to meet the demands for each department whether it is pertaining to recruiting or leave or benefits concerns/queries Scan and attach all documentation relating to an employee to an electronic file Ordered stationery supplies Filed documents on a daily basis Photocopied and faxed documents Assisted with the packaging of payslips Prepared the Haulage and Contractor payrolls on a weekly basis 05/2010 to 07/2011 Teller/Customer Service Representative (HEART Trainee) Company Name － City , State Providing assistance as needed to the branch which equals to getting the operation of the branch up to date. Duties: Acted as a Customer Service Representative (CSR)/Teller by opening accounts and processing transaction for members Assisted members in using the facilities that the branch offers, also providing information on the different types of products and services that the Society offered and also of the members of the group Batched teller transaction vouchers daily Prepared utility payment vouchers for dispatch within the turnaround time which is set by the Society Filed and prepared loans vouchers for dispatch daily Prepared daily listings for the content of the Cash Deposit Box Assisted with the filing of documents such as application cards, payroll listing, letters from internal and external members etc. Assisted with the registration of our members on the concierge queue Assisted with the retrieval and faxing of signature cards and other documents as requested Prepared letters to customers and suppliers as directed Education 2019 BSc : Human Resource Management University College of the Caribbean － City Jamaica Human Resource Management (Pending) 2009 Select One : General St. Jago High School － City , State , Jamaica 7 CSEC (CXC) Subjects Professional Affiliations The Jamaica National Building Society - Teller/Customer Service Representative Skills Human Resource Management, Basis, Benefit Plans, Benefits, Claims, Contracts, Databases, Documentation, File, Hr, Increase, Induction, Packaging, Recruiting, Recruitment, Security, Accounts And, Cash, Csr, Customer Service, Customer Service Representative, Dispatch, Faxing, Filing, Loans, Payroll, Receptionist, Retail Sales, Vouchers, Confident, Excel, Microsoft Word, Presentation Skills, Proactive, Self Motivated, Telephone, Word

HR

LIBRARY EDUCATIONAL AIDE Summary To obtain an administrative assistant position where I can apply my 10 years of customer service, gift of multitasking, and professional experience to provide a team with a high quality of consistent supportive experience.     Highlights Competent and reliable professional, committed to top quality work Organized and multitasking person Resourceful in solving problems, maximizing resources, leading, delegating and negotiating Collaborate easily with co-workers and work well independently Possess excellent communication and inter-personal skills Perform effectively despite sudden deadlines and changing priorities Proven ability to identify, analyze, and solve problems Highly reliable self-starter; can be counted on to complete assignments and manage projects Planner, sets goals, and meets deadlines Experienced in customer relations Self-motivated; able to learn on own initiative Excellent record of dependability and reliability Versatile and multi-skilled person Relates easily with all levels of co-workers and customers Excellent verbal and written communication skills 10 years' experience working in the customer service industry Entrepreneur skills; forward thinker, always trying to improve things or determine functionality Hard worker, quick learner, and ability to assume responsibility Work well under pressure as part of a team Responsible, resourceful, and able to implement change or policies Efficient, supportive and flexible Ability to work in a fast-paced, intense environment smoothly A visionary and creative person Meticulous worker; attentive to quality and detail oriented Able and willing to assist co-workers, supervisors, and clients in a cooperative manner Committed to providing total quality work Dependable employee with common sense and a variety of skills Work well under pressure to meet deadlines Work cooperatively with a wide range of personalities Proven ability to gain customer's confidence and trust Experience Library Educational Aide August 2015 to Current Company Name － City , State Green Valley Elementary and North Ridge Elementary Teaches students how to locate media in the library, and empowers students to be responsible for their individual library needs Checks library accounts for staff, parents, and students Organizes books, keeps a clean workspace and process daily shelving needs of the library Assist in individual needs for the entire school. Office Manager/ Program Director April 2014 to Current Company Name － City , State The dojo I work at was sold to new owners in 2015; I stayed on board with the new owners and have improved many areas of their business. The biggest improvements I made were things that save them money.  The martial arts school I work at used a website that charged them $300 a month for information that was just not needed and therefore a waste of money.  I came up with our own in house system. I identified what information (tuition, attendance, rank, student's info etc.) we needed on a daily basis, and how to get to that information quickly.  I simply used the excel program, came up with a sheet for each class and modify it to be easy to use for anyone. We can access any information we need quickly and timely; without paying this website. We were paying a lot for internet and phone.  I called around and verified price and contract for a commercial account.  I was able to negotiate a great price and bundle our services. We sell a lot of merchandise at the martial arts gym.  I set up all new whole sale accounts; for equipment and uniform needs.  I researched pricing for equipment, uniforms and office needs (ink, paper, paper towels) and modified our suppliers.  I was able to establish new relationships and new pricing. The dojo relocated in 2016.  When we took over a new space; I planned everything.  The bathroom remodel I came up with the complete redesign and ,some of the construction, I actually did myself. I handled every aspect of moving from one location to a new location.  In a time limit of 14 days, we not only moved but opened our doors at new location; all during Christmas/New Year Holiday. Since working for ATA, I have revised the way we communicate to students and parents.  I updated our facebook web page, came out with a monthly newsletter, put in place an announcement board, and update our webpage bi-weekly. I have planned and executed new rank testings, tournaments, birthday parties, and planned our company events for an entire year in advance. I have increased customer satisfaction and supported customers in areas such as conflict resolution in tuition issues, problem solved our cancel and hold policy, resolved our turnaround time on merchandise orders, clarified rules and equipment requirements in writing and revamped our leadership program. I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, and receiving payments Improved family and parent relations for the school.  I created and implemented new schedule, new calendar of events, worked closely with the owners to design and publish the company's website Handles all record keeping (testing, contracts, tuition payments, and inventory). Children's Ministry September 2009 to May 2013 Company Name － City , State Created a warm and welcoming environment for children, staff and parents. Helped maintained the employees and volunteer's schedule. Lead worship time, small group discussions, and all children's activities. Sales Associate June 2007 to November 2009 Company Name － City , State Increased sales productivity, as well as, guest service by utilizing different methods of communications. Established an organized system for daily needs of answering emails, fax and phone calls. Learned essential business and management skills by learning the complex computer system to handling site visits with clients and customers. Team Lead Specialist October 2004 to December 2006 Company Name － City , State Managed the electronics department that handled exchanges, returns, purchases, customer service, and complaints, building displays, inventory and managing back stock. Managed a team of employees during peak and off-peak seasons that included training. Education English and Journalism , 2004 University Of New Mexico － City , State English and Journalism General , 2000 New Mexico State University － City , State General High School Diploma : 2000 Mayfield High School － City , State Educational Aide Certification 2015 Skills computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page

ARTS

INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company. Qualifications CompTIA Security + CE SY0-401 Certified Refined system debugging and diagnostic skills Excellent analytical, interpersonal, communication and organizational skills System administration UNIX system performance monitoring Team player and self-starter with the ability to operate without detailed work direction Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission. Experience Information Technology Specialist Sep 2013 to Dec 2015 Company Name － City , State 5 years of experience in the maintenance and troubleshooting of complex infrastructure. Provide Help Desk Services first level of troubleshooting to all customers on multiple systems. Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations. Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU). Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor. Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact. Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary. Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times). Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation. Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy. Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans. Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Systems Engineer May 2010 to Sep 2013 Company Name － City , State Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier. Trained current and new team members on existing and new application services procedure and Commercial off the Shelf (COTS) software. Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies. Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work. Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal. Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies. Coordinated with systems partners to finalize designs and confirm requirements are met. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnosed UNIX and Windows processing problems and execute appropriate solutions. Ensured network, system and data availability and integrity through preventative maintenance. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Consistently met deadlines and requirements for all production work orders. Monitored network performance and provide network performance statistical reports for both real-time and historical measurements. Managed network monitoring and server monitoring both on- and off-site. Recommend architectural improvements, design solutions and integration solutions. Systems Engineer Associate Feb 2009 to May 2010 Company Name － City , State Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center. Formatted and delivered training specific to the intended party and purpose for company standards. Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library. Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC). Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT). Maintain a spreadsheet of employees with key contact information, skills, and resumes. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Researched and recommended new sources for candidate recruiting. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Education Bachelors of Science , Computer Engineering Technology Spring 2008 Prairie View A&M University － City , State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications

INFORMATION-TECHNOLOGY

EXECUTIVE ASSISTANT HR Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Focused, results-driven professional looking to obtain a career oriented administrative position with Newark CEDC. Office Management Calendar Management Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Bookkeeping & Payroll Records Management Meeting & Event Planning Facility Management Highlights Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle Experience Executive Assistant HR 01/2014 to Current Company Name City , State Providing administrative support to President of home-care service provider to the Developmentally Disable population. Maintain calendar, process requisitions, and organize company meetings. Administer pre-employment training and testing. Mange bi-weekly payroll for 100 employees Maintain schedules and calendar management for President. Maintain organization charts, staffing/workforce plans, HR audit files and other confidential materials. Coordinate with Recruiting and Staffing to process new hires. Handle all administrative support responsibilities related to HR. Biller 12/1999 to 05/2004 Company Name City , State Processed incoming and outgoing shipments. Analyzed customer billing issues for corrective actions. Provided assistance to dock personnel and suppliers on shortages and overages. Assisted in special projects as needed. Administrative Assistant 10/1997 to 08/2013 Company Name City , State Responsible for assisting the Director of Engineering, VP of Construction, HS&E Director and Human Resource Business Partner. Maintain documentation control for construction projects, new hire and safety training, purchasing activities, ensuring payment of all site utilities, and support accountant on account payable issues. Specific accomplishments included: Engineering Organized travel for senior management domestic and international. Organized travel, lodging and meal for international employees. Prepared monthly reports for capital projects, process change, utility usage, and overtime expenditures. Coordinated meeting, luncheons, corporate functions and internal training seminars. Assisted in the implementation of electronic system. Assisted and revise hazops, batch sheets, and SOP's. Monitored and purchase office, facility, PPE and lab supplies. Assisted engineering department staff (10) with expense reports, subscriptions and licenses. Safety Training Prepared issue and maintain contractor approval applications and insurance certifications. Maintained training logs for plant personnel and assist in the coordination of plant safety training. Provided PPE for employees, contractors, subcontractors and visitors. Assisted with safety walks, audits and incident investigations. Lead initiatives on green projects utilizing Six Sigma Lean process. Construction Liaison between city official and construction department on obtaining tax abatement utilizing the affirmation action program. Liaison between VP of Construction and architecture firms, subcontractors and union officials. Maintained travel, lodging, and transportation for VP of Construction and staff. Developed and implement report systems for Project Engineer and Construction Management. Assisted in managing capital project budget for 33M-research building. Assisted in managing capital project budget for 30M flavors building. Assisted Drafting department with copying, scanning and shipping of PID's and architectural designs. Created, maintained, and submitted requisitions, contracts, addendum to contracts, and contractor approval forms. Setup and maintain project field offices. Assisted in organizing bid packages for onsite and offsite construction projects. Maintained certified payroll documentation from all subcontractors. Human Resources Provided assistants to HR Business Partner in new employee background checks and physicals. Conducted new employee benefits orientation. Prepared brochures for job fair and maintain biweekly payroll for engineering department. Prepared agenda for managers to meet newly hired employees. Senior Assistant Underwriter 03/1994 to 07/1996 Company Name City , State Reviewed applications, letters, close outs, and cancellation policies. Advised clients on policy documentation, correspondence, cancellations, deletions, and additions. Prepared, review, rate, and issue renewals and new business policies. Maintained and developed quality control procedures for finance contracts Developed and implemented automated monitoring systems. Education Master of Business Administration 2011 Centenary College City , State Bachelor of Science : Business Administration 2009 Business Administration Skills accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities

HR

GENERAL MANAGER / EXECUTIVE CHEF Summary Dedicated leader with over 15-year track record as an organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.   Highlights Report writing Computer proficiency Service-minded Human resource knowledge Ability to prioritize Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Accomplishments Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated and analyzed client complaints to identify and resolve issues. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Experience June 2014 to October 2015 Company Name City , State General Manager / Executive Chef Coordinated all department functions for restaurant staff. Updated employee paperwork and time records. Liaised directly with customers to meet needs and maintain satisfaction. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Achieved notable successes in cost control, revenue generation and marketing effectiveness. May 2013 to May 2014 Company Name City , State Sales Consultant Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. September 2012 to April 2013 Company Name City , State Sales Consultant / Service Technician Cold-called prospective customers to build relationship. Filled out expense reports for accounting.Updated database with customer and sales information. Established new customer accounts.Evaluated competitors and performed market research. Worked as technician cleaning up after different biological hazards including crime scene cleanup, flooding, and fire restoration. June 2012 to August 2012 Company Name City , State Forklift Driver Transported construction and scaffolding materials for a turnaraound in a chemical plant with large forklift Transported employees around job site using passenger vehicles, trucks and vans. Maintained strict adherence to safety protocols required by client. April 2011 to May 2012 Company Name City , State Operations Manager Oversaw the development and launch of customer database Boosted company efficiency through technology upgrades and process improvements. Optimized the overall customer experience through establishing procedures for handling issues over the phone. Identified inefficiencies and made recommendations for process improvements. November 2009 to March 2012 Company Name City , State General Manager and Trainer for New Restaurant Openings Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage and labor costs on a daily basis. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. March 2009 to October 2009 Company Name City , State Swing Manager Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Education 1988 GED City , State , United States GED I grew up in Guadalajara, Mexico and attended home school taught by my mother. I later received my GED. I also have the following training. Basic Vocational Certificate: Restaurant Operations Basic Vocational Certificate: Culinary Management Coursework in Business, Restaurant and Hotel Management . Interests Cooking, computers, sailing, golf, travel, working, and family. Additional Information I am fluent in Spanish. I believe that hard work, integrity, honesty, and diligence will help me succeed in meeting my goals and adding value to the company I work for. Skills Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations and Maintenance.

CHEF

SENIOR EXECUTIVE CHEF Executive Profile To seek employment as a Executive Chef where I can offer my skills and experience Skill Highlights Self-motivated Training and developing of Staff. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Senior Executive Chef May 2015 to Current Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Prepared a variety of local and seasonal specialties which contributed to a  10 % boost in sales during the summer months. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Built and fostered a team environment Executive Chef Retail May 2013 to May 2015 Company Name - City , State Manage and Oversee Culinary Team to Include. Patient Food and Nourishments for 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million in Annual Revenue Works with 1199 Union Delegates and Leads a Team of 6 Salary Associates and 82 FTE'S and Managed Volume of 22.7 million Reduced food costs by  9% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Executive Chef January 2009 to May 2014 Company Name - City , State Population at 180-2,000 Population at 175-1,600 Responsible for Café at Both Units Also Catering for private functions conferences team of 28 hourly associates. Reduced food costs by  7% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Restaurant Chef/Retail Chef June 2006 to January 2009 Company Name - City , State Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Oversaw 72 cooks and 4 Sous Chefs as part of overall back of the house operations. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Complied withscheduled kitchen sanitation and ensured all standards and practices were met Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Staff Restaurant and Retail Chef June 1994 to June 2006 Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. ? Education GED John Jay - City , State , New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit and Loss, Retail Sales, Self-motivated, Staff Development and Motivation, Team Leadership and Team Building.

CHEF

RESERVATIONS AGENT/FRONT DESK AGENT/GUEST SERVICES AGENT/PBX OPERATOR Summary Highly motivated and effective Sales Representative/Administrative Assistant with extensive experience in hospitality and office settings. Excel at organization and multi-tasking in fast paced, dynamic, and fluid environments. Accomplished in managing and coordinating various tasks and schedules. Proven successful in designing and executing community building and fund-raising events and activities. Strong team member, capable of leading and motivating others. Very detail oriented and professionl Skills amp; Strengths Executive & Administrative Support ~ Fluent in English, Farsi, Urdu, and Hindi Customer Service ~ Telephone & Front Desk Reception Organization ~ Filing, Database & Records Management Research ~ Microsoft Office Lightspeed Starguest Experience Reservations agent/front desk agent/guest services agent/pbx operator January 2016 to Current Company Name － City , State Generate booking requests and passenger attraction/transportation bookings Answer and screen customer calls Explain and sell our transfers and day tours, including up selling services Process payment and attraction ticketing Resolve product or service problems Data entry and inventory accounting Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests. Answer heavy volume phone calls. Work closely with Housekeeping, Engineering Department Assist operations manager and sales department with adminitrative duties. Customer Service Lead January 2015 to January 2016 Company Name － City , State Welcome and greet customers, modeling a positive customer service spirit while exhibiting a friendly and helpful attitude with customers and associates. Work with the store management team to set expectations and achieve service standards at the front of the store through high quality storefront presentation and through empowering associates to ensure customer satisfaction. Provide leadership to Service Associates working at the registers and coordinate register activities. Partner with store management to interview and hire new team members. Contribute to maintaining a safe and secure store environment. Serve as Manager on Duty by providing store leadership during a closing shift. Sales Representative January 2013 to January 2017 Company Name － City , State Order, maintain, and replenish merchandise apparel at eight (8) high-volume Southern California retail stores. Provide customer service, as needed, to promote product sales and communicate effectively with clients, other sales representatives, and the CEO. Take warehouse inventory and process, label, and sort warehouse shipments. Human Resources Assistant January 2012 to January 2013 Company Name － City , State Provided administrative and coordinator services within the Human Resources department, as well as performed administrative tasks for the accounting and engineering departments. Additional responsibilities included answering phones, updating employee information, maintaining and ordering company supplies, enter company-wide timesheets, scheduling meetings, coordinating luncheons and company-wide events, ensuring seamless employee communication, conducting security screenings for site entry, and record keeping. Assigned to provide administrative and coordinator services to CBRE, the facilities management company for the Edwards LifeSciences Headquarters. Coordinated with accounting department for payroll, tracked and managed time sheets, billing, invoices, packing slips, and utility bills. Communicated with vendors for month-end aging reports and statements. Handled heavy volume calls and emails from clients regarding facility needs. Created work orders, scheduled events, addressed basic maintenanceneeds and supply requests. Communicated with facilities engineers, clients, and vendors. Created, activated, and deactivated facilities access badges, dealt with security, parking, and Human Resources issues. Human Resources Assistant January 2004 to January 2006 Company Name － City , State Aided with the oversight of 93 employees and 30 attorneys. Handled multifaceted clerical tasks including data entry, records management, billing and communications. Supported in the planning and coordination of Human Resources (HR) activities; compiled and organized personnel records and confidential employment records. Assisted with the administration of day-today HR operations, departmental developments, HRIS, employee relations, training and development, benefits, compensation, executive administration, and recruitment. Education and Training Associates Degree Saddleback Community College － City , State Legal Administrative Assistant Certificate South Coast College － City , State Skills accounting, administrative, Administrative Assistant, Administrative Support, basic, benefits, billing, clerical, closing, credit, clients, customer satisfaction, Customer Service, Data entry, Database, debit, employee relations, Fluent in English, facilities management, Farsi, Filing, forms, Hindi, HRIS, Human Resources, Human Resources, HR, inventory, leadership, Legal, marketing, meetings, access, money, Microsoft Office, modeling, payroll, personnel, coding, quality, Reception, record keeping, recording, recruitment, Research, retail, selling, sales, scheduling, store management, Telephone, answering phones, phone, transportation, Urdu

APPAREL

INTERNATIONAL BUSINESS DEVELOPMENT MANAGER Summary Charismatic business professional with expertise in business development , product strategy, marketing, and sales . Effectively built sales department from 10% to 50% of total company revenue over a 10 year term. Vastly experienced in international distribution development. Highlights Business Development Inventory Management Sales Analysis & Forecasting Marketing Product Strategy Bilingual - English/Spanish Experience 02/2010 to Current International Business Development Manager Company Name － City , State Identify global product opportunities, perform market analysis, and create product briefs outlining new collections. Lead cross-departmental team responsible for creating product launch process calendar to ensure timely execution and clear communication. Manage special project requests to identify the value of the project, potential growth in the market, and work with Product Development, Marketing and Sales to execute. Develop pricing strategy and manage pricing model to boost brand profitability. Analyze sales history and market trends to optimize inventory levels at overseas warehouse providing product to global partners in a timely manner, resulting in lower overhead and storage costs. Produce and communicate quarterly key performance indicators (KPI) reports. Liaise with Product Development, Marketing departments and Regional Directors to develop new product for global consumers. Develop, maintain, and support 37 international sales and distribution accounts in 76 countries for Victorinox Swiss Army brands. Analyze sales statistics to determine business growth potential and drove incremental growth of $2M in 2014. Assist global partners with inventory management, product training and retail promotions, resulting in higher product margins for all parties. Offer a proven track record of revenue growth year over year, from $8M to $34M during my 10-year term. Grew Latin Market from ground zero to top region for 3 consecutive years. 01/2004 to 01/2010 International Sales Operations Manager Supported VP and Director to manage international brands and support global network of distributors. Coordinated directly with factories, third-party logistics warehouse operator, and distributors to optimize order flow from factories to warehouse to global markets. Created and updated order templates and price lists for accounts. Managed inventory to maintain optimal levels. Worked with distributors to obtain quarterly and monthly forecasts. 01/2000 to 01/2004 Company Name － City , State Oversaw daily operations for international department. Maintained the sales of product overseas with key accounts. Fulfilled 5-8 international customer orders and quotations weekly. 01/1999 to 01/2000 Air and Ocean Export Coordinator Company Name － City , State Exported high value goods and hazardous materials to foreign countries. Completed International banking documentations - Sight Drafts and Letter of Credits - to ensure payment as needed. Translated documents and correspondence in conversational translation for internal staff and clients. Education 1999 BS degree : Business Administration, International Business Southern Illinois University of Edwardsville Business Administration, International Business Studied Abroad - Costa Rica Skills Army, banking, business development, clients, international sales, inventory management, inventory levels, inventory, Latin, logistics, Director, market analysis, market trends, marketing, Market, Marketing and Sales, materials, network, pricing, pricing strategy, Product Development, retail, sales, Sales Analysis & Forecasting, statistics, strategy, translation

BUSINESS-DEVELOPMENT

SR. BUSINESS DEVELOPMENT DIRECTOR Professional Summary Highly ambitious in business development with background in sales, and marketing,  Expertise in market analysis, forecasting and client needs assessments. Motivated in business sales with solid experience managing all levels of large-scale projects, including budgeting and administration. Experienced  professional with strong leadership and relationship-building skills. Skilled  with experience in the Aerospace industry. Familiar with spare parts and re-manufacturing.  Dynamic communicator who consistently exceeds goals and company expectations. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Strong verbal communication Data management Process implementation Powerful negotiator Budgeting and finance Team leadership Self-motivated Project management Conflict resolution Risk management processes and analysis Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. IT Program Manager , 01/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State Master of Business Administration (M.B.A : Embry Riddle University - State B. S. Computer Science : Computer Science , 1984 Southern University - City , State Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman (private pilot)

BUSINESS-DEVELOPMENT

ENGINEERING TECHNICIAN Professional Summary Seeking a Position of Engineering Technician. SUMMARY of Qualifications. Fifteen years of R&D lab support. Troubleshoot and debug system to component level. Ten years of test lab setup and test equipment configuration. Over ten years of quality analyst/Inspections. PC board rework (fine pitch and through hole soldering) Test plan and test case development. Validation and regression tests execution and documentation. Complex system troubleshooting. Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. Skills Exceptional time management Operational analysis Root cause analysis Technical plan execution aptitude Highly dependable Detail-oriented Product improvement Strong leader Manufacturing process controls Proficient in SolidWorks Decisive Work History 11/2012 to Current Engineering Technician Company Name – City , State Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Followed verbal instructions and hand sketches to adapt and modify tooling. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. 01/2009 to 10/2012 Quality Analyst/Document Control Specialist Company Name – City , State Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. 11/2007 to 01/2009 IT Associate Company Name – City , State Configure and test computer components on windows XP and Vista OS. Install patches and virus protection software. Migration of legacy system to latest technology. Support end users in issue resolution and training. Report bugs into bug database, track bug progress and verify bug fixes. Create, modify and execute test cases to qualify releases on multiple servers and platforms. Set up individual users with common resources i.e. network printers. Work closely with software, hardware engineers and QA team members to identify bugs, report and resolve technical issues. 04/2003 to 11/2007 Test Technician Company Name – City , State Unit test of individual components. Work closely with developers to investigate and resolve technical issues. Setup, Configure and execute system and performance tests. Qualification and Regression tests Verification of bug fixes/resolution. Report problems in the bug tracking system. Compiled data and generated graphs to interpret results and suggest key operational improvements. Followed verbal instructions and hand sketches to adapt and modify tooling. Collaborated with engineers at the new product introduction phase to develop and verify design changes. 02/2000 to 04/2003 Computer/Network Instructor Company Name – City , State Build computer networks (exp. Peer-to-peer, client server) Setup different types of network Protocols and their usage. Configure, setup and troubleshoot computer networks and related problems. Maintain computers and components used in the classrooms. Prepare students for A+ examinations. Work with students on isolating computer problems by process of elimination. Troubleshoot complex system to component level.  01/1990 to 02/2000 Network Systems QA Tester Company Name – City , State Define and write system test plans used in the qualification and testing of HP's NetSever line of Products Configure, setup and install Server operating systems and clients OS. Developed test cases from marketing requirements and functional specification documents. Plan, configure and setup test bed of clients (Windows environment) and servers which facilitate the validation of HP's Server systems. Conduct black box testing using manual and automated methods. Report problems in the bug tracking system and tracked them for resolution. Analyze problems to identify root cause and documented test status and results. Work closely with software and hardware engineers in the resolution of problems. Quality Assurance Technician Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Compiled data and generated graphs to interpret results and suggest key operational improvements. Completed projects by effectively applying engineering, technical and maintenance procedures. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. QA Tester Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Completed projects by effectively applying engineering, technical and maintenance procedures. Education 1991 Bachelor of Science : Electronics Engineering Technology San Jose State University - City , State Electronics Engineering Technology A.S : Computer Science Mission College - City , State Computer Science Skills A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management and Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista

ENGINEERING

PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills

PUBLIC-RELATIONS

MANAGER Experience Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Work History Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 07/2010 to 12/2010 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. 10/2009 to 02/2010 Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Education 2016 Massachusetts Institute of Technology M.B.A : 2002 UCLA Anderson School of Management - City , State Bachelor's : engineering , 1993 Thapar University Summary 18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals. Strengths Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring Highlights NET, Networks APM, Objective-C Agile, Oracle API, Payment Processing Apple, Postgres Budget, Pricing Business development, Problem resolution C, Coding C++, Programming Catalog, Project Management CD, Project Planning Content, Quality Client, QA Databases, Relationship management Delivery, Sales Designing, SCRUM Disaster recovery, SDLC Drupal, Software Developers Ecommerce, Software Engineering Features, SQL Server Finance, Strategy Gateway, Strategic Hiring, Swift UX, TV HTML, Underwriting PHP, Unique IT Management, Vendor management Java, Video JavaScript, Web sites Linux Director Managing Market C# Office Win Windows MySQL Negotiations Network Strategic planning Skills NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites

BANKING

SUBSTITUTE TEACHER Summary HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional with a progressive career in healthcare administration and looking for outstanding opportunities. Experience working in various industries and capable of applying distinct skills and strategies to achieve professional goals. Motivated and organized. Attention to Detail Administrative Support Understanding of healthcare policy Patient Scheduling and Billing Knowledgeable of HIPPA Laws Records Keeping Highlights  Highly proficient in all Microsoft Programs (Word, Excel, PowerPoint, Outlook), with great attention to detail Effective verbal, listening and written communication skills, and problem solving skills Motivated, passionate and organized, able to manage and complete multiple tasks and duties  Well practiced in administrative support and experience working in customer service for over 4 year  Team oriented developed by my career as an athlete and collegiate athlete Experience Substitute teacher , 10/2015 to Current Company Name － City , State After moving to Fort Lauderdale, FL I decided to continue my experience in education in Broward County.  Substitute Teacher , 08/2014 to 09/2015 Company Name － City , State School district responsible for the administration of 51 public schools in Escambia County, Florida. Grades K - 12 Full-time substitute teacher for children ages 5 to 18. Responsible for promoting an encouraging classroom environment. Recognized for bringing my own dedication and passion to the role, which helped enhance the learning experience for the students. Practiced superior communication skills and received consistent, positive feedback. Key Achievements: Repeatedly asked to return to Blue Angels Elementary in Pensacola, the Principle appreciated that I was reliable, dependable and trustworthy. Veterinary Technician and Receptionist , 03/2014 to 08/2014 Company Name － City , State Extensive Veterinary Hospital with 10 Veterinarians providing treatment and care to animals within Escambia, Santa Rosa and Baldwin counties. Gathered excellent insight into exceptional customer service practices. Assisted doctors with diagnosis, and communicated clearly with pet owners in order to determine the best approach to the animal's health care needs. Helped with the reception/front desk responsibilities including: scheduling appointments, billing, checkin and answering phone calls. Key Achievements: Working under this well-structured environment and dealing with crucial situations has helped prepare me to handle stressful and high-pressure work environments with calmness and confidence. Better developed skills, such as organization, attention to detail and multi-tasking. Sales Associate , 01/2012 to 01/2013 Company Name － City , State Clothing retail chain store in the United States with over 560 stores across the country. Managed merchandise inventory. Bridged the gap between the designer and the consumer with first- rate knowledge of timely fashions. Built conscientious and successful merchandising techniques. Key Achievements: Received awards for outstanding customer service and for benevolent attitude towards fellow associates. Lead store in sales as well as customer feedback. Education Bachelor of Applied Science : Healthcare Administration , Present Pensacola State College － City , State Healthcare Administration After receiving my Associates of Arts I wanted to pursue a career in health administration with an emphasis on operation of hospitals. I have reached a pivotal point inmy education, where I can now fully take all of my classes online. This will allow me more time to gain professional experience in the healthcare industry. A position at a healthcare facility will help me achieve my goal of being a positive influence on the healthcare community. Associates of Arts : General Education , 2014 Gulf Coast State College － City , State General Education Personal Information Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request. Skills administrative support, scheduling appointments, approach, Arts I, attention to detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, all Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills Additional Information AFFILIATIONS · Volunteer for Miracle League, Pensacola, FL 'Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request.

TEACHER

CONSULTANT Executive Profile Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. Skill Highlights Strategic Planning Training and Development Revenue Enhancement Infrastructure Development Total Quality Management Risk and Liability Management Project Management Performance/Metrics Management Supplier Management HACCP and GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management   •Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods •Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37% •Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc. •Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc. •Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants. Supplier Management   •Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC. •Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods. •Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group. •Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99% Quality Enhancement .   •Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs. •Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies. •Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels. Staff Development   •Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs. •Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served. • Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management   •Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements. •Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging. •Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels. •Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%. •Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging. Risk Management   •Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses. Professional Experience Consultant 02/2014 to Current Company Name City , State Perform private consulting services in Operational Management for food and non-food manufacturing companies. Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training. Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Director of Operations 11/2010 to 11/2011 Company Name City , State Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Consultant 01/2010 to 03/2010 Company Name City , State Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth. Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning. Executive Director of Operations 07/2002 to 10/2003 Company Name City , State Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training. Operations Manager 04/2000 to 05/2002 Company Name City , State Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection. Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance. Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection. Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive.

CONSULTANT

SENIOR COMPLIANCE OFFICER Summary Banking professional with more than 8.5 years experience in banking with the strong knowledge of banking products, services and procedures, especially in KYC/AML/CFT/OFAC/Global sanctions/FATCA compliance sphere, who can help your company to achieve any goals while mitigating the risks. Skill Highlights Excellent verbal and written communication skills with strong interpersonal skills; Strong analytical and research skills; Excellent team player, strong leadership abilities and team building skills; Dynamic and self-motivated; Creative and result-oriented; Excellent organizational, project management and planning skills; Ability to work well under pressure; Adherence to deadlines; Detail-oriented, multitask; Reliable, responsible, conscientious, easy-going; Demonstrated initiative and creativity in problem solving; Fast learner, eager for self-improvement. Computer Skills Proficiency with personal computers and pertinent mainframe systems and software packages, including MS Office Suite, AML/OFAC monitoring software. Languages English (fluent), Russian (native), Belarusian (native), French (intermediate level (DELF B1), German (basic knowledge). Professional Experience Company Name March 2013 to September 2015 Senior compliance officer AML/CFT; International Sanctions Compliance (mainly OFAC, FinCEN, European Union, Her Majesty's Treasury (HM Treasury), United Nations, others); Sanctions lists management, downloading and installing; The Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements knowledge; KYC/EDD/PEPs procedures; Using in work Accuity, LexisNexis, WorldCompliance, WorldCheck, DowJones AML/CFT/KYC/Sanctions compliance solutions; AML Risk Assessment, revising of work-with-clients' risk; Processing/Analytics/Investigations of AML/CFT/KYC/Sanctions screening alerts on both the customer and transaction level; Suspicious money laundering operations detection, monitoring and analysis by reviewing alerts generated by the automated monitoring system, other sources; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Effectively communicating with and obtaining information from account officers in order to support conclusions of customer activity reviews; Preparing narrative comments that summarize results of reviews and that support decisions regarding activity analyzed; Where appropriate, referring unusual or suspicious activity requiring further action to a supervisor; Suspicious Activity Reports (SARs) writing, OFAC reporting; Analysis and development of automation of AML/CFT/KYC/Sanctions compliance screening processes/business processes; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); AML/CFT/KYC/Sanctions training courses/presentations/consultings to the bank staff; Other duties and special projects as assigned. Company Name July 2008 to November 2012 Senior specialist at International payments department Working in SWIFT system; Processing and authorizing the customers' payment orders through SWIFT system; Payment investigations; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Relationship management authorization (RMA) processing with foreign financial institutions; Processing and authorizing the customers' payment orders through BISS (Belarusian Interbank Settlement System, analogue of US Automated Clearing House (ACH)), payment investigations; Familiarity with Federal Reserve Bank settlements (Fedwire), Clearing House Interbank Payment Systems (CHIPS); Processing and authorizing treasury deals, Letters of credit (L/C), trade-financial operations, foreign exchange transactions, interbank deals, others; Controlling of bank's correspondent account balances, working with obscure sums; Financial monitoring of the customer's incoming and outgoing payments; Working with claims, complaints; Reporting to the Department Head; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); Other duties as assigned. Company Name June 2007 to June 2008 Loan specialist at Retail banking and loan department Consulting customers on the banking products, loans; Customers attracting, detection of client needs; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Undertaking due diligence in relation to clients; Analysis and assessment of the customer's creditworthiness; Preparation of documents for examination to the Credit Committee of the bank from initiation process to final approval; Control of the correctness and completeness of the customer's credit files formation; Working with credit delays, preparation of reports; Working with customers' inquiries, claims, complaints. Company Name September 2005 to June 2007 Personal banker/Teller at Retail banking department Internship and externship; Consulting customers on the banking products; Customers attracting; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Processing short-term and long-term deposits; Cashier transactions services, withdrawals; Recording of money movements in the bank database; Preparation of reports; Insurance services; Western Union transfers; Currency exchange, collection; Working with customers' inquiries, claims, complaints. Education International University "MITSO" (http://international.mitso.by/) 2010 Bachelor's degree : International Economic Relations and Management City , Belarus Minsk state college of services industry (http://kso.minsk.edu.by/) 2006 College degree : Banking and finance City , Belarus

BANKING

ASSISTANT SECRETARY/PARKS & REC DIRECTOR Summary Flexible accounting professional who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Public and private accounting Analytical reasoning Account reconciliations Strong communication skills QuickBooks expert Budgeting Payroll Highly dependable Self-motivated Fast Learner Accomplishments Initiated the use of a computerized accounting system Increased office organization by developing a more efficient filing system Updated excel charts and worksheets to be more efficient Experience Assistant Secretary/Parks & Rec Director September 2014 to Current Company Name － City , State Assist the Secretary with daily accounting duties Prepare Deposits Answer Phones and process mail Interact with the public and Township employees. Posting of supervisor meeting minutes Updating of ordinances and resolutions Create a master plan for the parks & rec department Monitor the parks for maintenance issues Maintain the township's social media accounts Various other duties and special projects as assigned. Administrative Assistant July 2009 to September 2014 Company Name － City , State Assist the Treasurer with daily accounting duties Prepare & process payroll for 20+ employees Entering of cash receipts Prepare Deposits Answer Phones and process mail Responsible for the rental property registration and enforcement process Assist Code Enforcement Officer with scheduling and issuing of permits Interact with the public and borough employees. Posting of council minutes Updating of ordinances and resolutions Various other duties and special projects as assigned. Bookkeeper June 2008 to April 2009 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Deposits Summarize Daily Sales Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Weekly Cash Flow Report Prepare Monthly Comparative Financial Statements Answer Phones Various other duties and special projects as assigned. Bookkeeper December 2007 to June 2008 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Daily Deposits Summarize Daily Sales Prepare and Calculate Weekly Payroll Reconciliation of Inter-Company Accounts Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Monthly Comparative Financial Statements Various other duties and special projects as assigned. Team Member/Team Leader February 2006 to December 2007 Company Name － City , State Supervise, train and coach sales floor team members Prepare team member evaluations Ensure ads and Sales Planners are set on time Verify that push, pulls, backstocking and zoning are completed timely Lead sales floor through weekly routine. Completes weekly brand walk to identify sales floor opportunities Various other duties and special projects as assigned. Bookkeeper January 2007 to October 2007 Company Name － City , State Assist in the preparation of quarterly payroll tax returns. Assist in the preparation of individual and business tax returns. Record the business activity for certain companies using QuickBooks. Various other duties and special projects as assigned. Remarketing Specialist I & II June 2005 to January 2007 Company Name － City , State Assist in the Training of New Remarketing Specialists Review condition reports to determine units for the retail program. Request and review estimates from auctions for repairs needed to units Approve or decline repairs for retail units Responsible for Reconciliation of Auction and System Inventories Responsible for remarketing of repossessed autos at the auctions. Schedule units for sale at the auctions including setting the sale price Authorize repairs up to $400 on units located at the auctions Input invoices from the auctions & Transmit sale blocks to the auctions Reconcile auction blocks with Wells Fargo blocks Communicate with outside reps, auctions, branches, and the transportation department on a daily basis Various other duties and special projects as assigned. Accounting Specialist May 2001 to June 2005 Company Name － City , State Responsible for Reconciliation of General Ledger accounts related to specific branches. Responsible for reconciliation of Pre-Authorized GL for all branches. Responsible for specific receivable reconciliations. Responsible for the preparation of the Contractual Delinquency Report Assist with the calculation of taxes for Auto Leases Various other duties and special projects as assigned. Payroll Administrator August 2000 to May 2001 Company Name － City , State Responsible for weekly payroll (calculating and printing of checks) for about 50 employees. Processing of car sales invoices including the calculation of salesmen commissions Posting of cash receipts and the collection of past due accounts Balancing of cash daily Various other duties as assigned. Accounting Specialist January 1999 to July 2000 Company Name － City , State Perform Accounting, Administrative, and Miscellaneous Duties as Assigned by the Assistant Controller Prepare and Monitor Telephone Logs and Bills Prepare A & D Billing for Cornerstone, this includes Insurance Billings on Prescribed Forms, Medicaid Billing, and Self Pay Billing Prepare Client Federal Income Tax Returns Reconcile All Checking and Savings Accounts of MRSI Edit and Monitor Genesis Time System on a Daily Basis Maintain Employee Time Card Files Update Depreciation Schedule on a Quarterly Basis Assist in the Preparation of Monthly Waiver Billing, including Reviewing Billing Logs and Calculating Billable Hours. Accounting Clerk/Teller August 1996 to December 1998 Company Name － City , State Prepare Fed Letter for Return Checks Reconcile Customer Bank Statements Chargeback Overdraft Checks to Proper Department Prepare Collection Items for Customers Prepare Letters for Overdraft Customers Close Accounts on Overdraft and Regular Customers Communicate with Customers by Phone and in Person. Bookkeeper March 1994 to June 1996 Company Name － City , State Prepare Daily Deposits Summarize Daily Sales Reconcile Cash Drawer Daily Produce Productivity Reports Prepare Invoices for Payment by Corporate Headquarters Prepare & Calculate Bi-Weekly Payroll Prepare for and Complete Month End Paperwork Print Bi-Monthly Customer Statements Responsible for Collection of Accounts Receivable Responsible for Processing Finance Applications and Payments. Bookkeeper June 1992 to March 1996 Company Name － City , State Analyze Budget and Project Expenses Provide Cost Analysis on the Purchase of Book Order & Supplies Maintain General Ledger and Subsidiary Books Produce Fiscal & Major Publisher Reports from G/L Reconcile General Ledger with Accounting Histories Record All Monetary Transactions Produce Weekly, Monthly and Yearly Financial Reports Prepare Invoices for Payment by University Accounting Enter Data and Produce Invoices for Photocopy and Fax Charges Prepare Student Time Cards and Calculate Monthly Payroll Maintain Student Payroll Records Maintain an Inventory System for Office Supplies. Controller/Office Manager June 1988 to April 1992 Company Name － City , State Calculate and Prepare Payroll for 60 Employees Installed and Responsible for A/R, A/P, & G/L on Computer Filing of Quarterly Tax Reports Produce Weekly, Monthly, and Yearly Financial Reports Coordinate Year End Audit & Monthly Budget Reports Responsible for Employee Reviews. Education Bachelor of Science : Accounting Susquehanna University － City , State Accounting Affiliations PA Notary PA State Association of Township Supervisors( PSATS)- taking courses for a graduate certification in the PSATS Municipal Government Academy. Skills Proficient in QuickBooks Budgeting, A/R, A/P, G/L, Bank Reconciliations Payroll processing including the associated taxes Fast Learner Highly Dependable Excellent analytical and organizational abilities Self-motivated

APPAREL

PUBLIC RELATIONS MANAGER Summary PR/Media Relations professional skilled at delivering sharply focused, high-impact for corporate, government, and not-for-profit organizations that generate measurable results. Strategic thinker who understands big-picture business goals, develops program strategies/tactics, and exceeds expectations. Highlights Brand Positioning Messaging Strategy Writing & Editing Media Outreach Project Management Crisis Management Executive Coaching Event Planning/Execution New Product Launches Experience 01/2003 to 01/2014 PUBLIC RELATIONS MANAGER Company Name － City , State Create/implement plans to promote IREM and its credentials, product/service offerings, thought leadership initiatives and events via ongoing publicity news flow and media relations outreach. Secure /promote speaking engagements for IREM leaders at high-profile industry events. Develop publicity/public relations tools and resources for chapter, regional and national leaders; provide training on use. Coordinate annual leadership communications training focused on formal and informal interaction with media and other target audiences. Support leadership outreach program to those positioned to purchase (or influence purchase of) IREM products /services. Contribute to branding strategy as a resource to the Marketing Department. Provide timely, engaging, newsworthy content for IREM social media platforms. Develop/administer budgets for PR and related programs with focus on cost control. Some Key Achievements: Cultivated long-term relationships with local/regional/national press contacts by proactively stimulating and responding to requests for editorial input. Received many unsolicited compliments from media about quality and speed of service. Achieved double-digit, year-over-year increases in media coverage as measured by audience reach, volume of placements, and number of media outlets. Developed/ implemented program to identify and train IREM spokesperson experts to respond to media and other inquiries. Orchestrated /participated in annual Leadership Media Tours to New York for organization's top executives, with one-on-one meetings arranged with prominent media outlets, including the Wall Street Journal. Prepared background information, talking points, story ideas and other materials to help ensure positive meeting outcomes. Prepared compelling submissions positioning IREM leaders to win leading industry awards. Led committee of industry leaders and senior staff that developed and launched a major program to grow more enrollments in IREM education programs, more practitioners pursing/ obtaining IREM certification and membership, and more college/university students interested IREM and a real estate management career. Now institutionalized across 93 US and international IREM chapters, the program has generated, and continues to yield, excellent results. Successfully managed crisis communications for incidents including dismissal of a high-level staff member and murder of an association member. Sharon V. Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects on a daily basis, completing them on time and on budget. Worked across departments and member groups in ways that promoted collaboration. Mentored less-experienced employees on issues related to PR and media relations. 01/1988 to 01/2003 SENIOR VICE PRESIDENT Company Name － City , State A 50-plus-year-old international public relations firm. following successive promotions from Account Executive) Some Key Responsibilities: Serve on leadership team responsible for office growth strategy, employee policies, etc. Help to sell new business, including proposal development and formal presentations. Manage all aspects of accounts assigned to lead, interfacing with executive leaders and PR staff to develop program goals, strategies, tactics, budgets, timelines and measurement parameters. Help manage and mentor junior staff Some Key Achievements: Built strong relationships with diverse client base that included corporations, government bodies and association/not-for-profit organizations, e.g. Whirlpool, Coca-Cola, Coopers & Lybrand [now PwC], Jamaica Tourist Board, Comcast, Madison Gas and Electric Company, National Roofing Contractors Association. Key clients had longevity of between eight and 13 years, e.g. Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas and Electric and Jamaica Tourist Board. Orchestrated high-impact media relations results for all client programs in which media outreach was a component. Conceived and directed numerous major, successful events to promote various client programs, including many held at high-profile venues in New York and Chicago. Education BA SYRACUSE UNIVERSITY － City , State GPA: with Honors with Honors Interests Recognized for excellence in corporate communications by: *Financial World Magazine *National Association of Investment Clubs *International Association of Business Communicators Affiliations National Association of Real Estate Editors, Associate Member (formally recognized for meeting contributions) *Association Forumof Chicagoland COMMUNITY SERVICE: *Animal welfare: Member of the Development Board, Pets Are Worth Saving (PAWS) (2005-Present) Additional Information AWARDS: Recognized for excellence in corporate communications by: Financial World Magazine National Association of Investment Clubs International Association of Business Communicators Skills branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic

PUBLIC-RELATIONS

ADMINISTRATIVE ASSISTANT Summary To acquire a challenging position with a reputable agency that will allow me the opportunity to showcase and further develop my skills and gain experience. Highlights Bilingual- Fluent in both English and Spanish Active U.S. Security Clearance granted on March 2013 JPAS access Experience living abroad in Quito, Ecuador Ability to plan, organize, coordinate and direct Technical Proficiency Macintosh & Windows Software Microsoft Office: Word, PowerPoint, Excel, Outlook Adobe Creative Suite 5: InDesign and Photoshop SharePoint Social Media Experience Company Name City , State Administrative Assistant 08/2013 to Current I directly support the Hospitality sector and attend weekly conference calls in which I record and draft the meeting minutes for later distribution amongst the team. I create and edit monthly reports for current hospitality projects on InDesign and review for proper accuracy. I receive invoices from multiple projects and I am responsible for compiling the information and forwarding to the Project Manager for their approval before distributing the invoice packages. I schedule and coordinate appointments and sector meetings as needed. I assist the office by setting up conference calls and transferring calls to the appropriate person. I have developed various correspondences, spreadsheets and have drafted RFPs, RFIs and project contracts. I have successfully managed to coordinate and direct group conferences. I send out Courier/ FedEx/Mail as needed for Project Managers and update the internal vendor contact list. Company Name Consular Visa Clerk 05/2013 to 07/2013 (Bureau of International Narcotics and Law Enforcement Affairs Section, previously known as NAS). I assisted the INL Officer by coordinating and managing their meetings and travel arrangements. I provided travel support to several agencies by assisting them with inquiries regarding lodging and meals per diem rates. I processed and submitted Temporary Duty Assignment (TDY) authorizations and reimbursement vouchers for government groups and was responsible for making sure that all participants traveling had the proper legal documentations to travel. I directly conducted personnel inquiries to obtain information from a number of different offices, internally and externally. I successfully arranged for foreign travel reservations and prepared official documentation pertaining to governmental training. I assisted in compiling personal information in order to prepare vetting requests forms. I supervised and escorted non-cleared General Services Office maintenance and warehouse personnel into all security controlled access areas and other locations within mission facilities and grounds. I was responsible for preparing and ensuring all materials entering the CAA secured areas had been inspected by the designated officer. I assisted the Diplomatic Security office by keeping a detailed record of all the non-cleared personnel 1 that worked at our facilities. I was responsible for drafting, editing and publishing the U.S. Embassy's weekly newsletter. I was able to utilize my knowledge in graphics and design layout to update the newsletter. I assisted the CLO by maintaining and updating printed materials for the office and CLO web-site. I attended community-wide events to take photographs and promote events for the Embassy community and network with local vendors for future partnership. I successfully coordinated and promoted group excursions to destinations in various cities in Ecuador. I reviewed Non-Immigrant Visa applications to ensure proper completion and accuracy. I was responsible for overseeing and verifying all applicants' data and I managed visa printing through the Consular Consolidated Database. I assisted in the American Citizens Service section with data-entry, based on the documentation provided by travelers. Company Name City , State Catering Sales Intern 01/2012 to 05/2012 I was involved in the marketing analysis for event planning and catered events. I assisted the Catering Sales Manager with client site visits and the distribution of promotional material. I contributed in the design layout of venues for catered events, weddings and corporate events, often working on weekends. I was able to interact with potential clients and staff by doing direct calls to local vendors in order to advertise our venue and promote events. Education Bachelors of Arts : Advertising & Public Relations 2012 University of Tampa University of Tampa 2008-2012 Bachelors of Arts in Advertising & Public Relations High School Diploma : Knowledge 2008 Antilles High School Antilles High School 2004-2008 High School Diploma Knowledge, Experience & Skills Competent oral, written and interpersonal communication skills Ability to work independently or in a team Capable of handling multiple tasks simultaneously Certifications CAA Languages Bilingual- Fluent in both English and Spanish Presentations successfully managed to coordinate and direct group conferences Skills Advertising, Public Relations, Excellent Multitasker, Simultaneously, Administrative Assistant, Contracts, Fedex, Indesign, Invoice, Invoices, Project Manager, Cyber Security, Excel, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Ms Office, Outlook, Photoshop, Powerpoint, Sharepoint, Word, Documentation, Access, Maintenance, Security, Clo, Drafting, Liaison, Publishing, Clients, Event Planning, Marketing, Marketing Analysis, Promotional, Sales, Weddings, Arrangements, Nas, Network Attached Storage, Training, Travel Arrangements, Vouchers, Clerk, Database, Data-entry, Printing

ARTS

VICTIM ADVOCATE Professional Summary  Social worker with more that five years of experience as Multicultural Victim  Advocate and exceptional people skills. Versed in advocacy and case management . Desires a challenging role as HR Generalist.   Strategic planning and client relationship management expert. Experience in counseling individuals of various ethnic and socio-economic backgrounds, including Latinos and immigrants from various countries. Core Qualifications Case management Interpersonal skill Crisis intervention Client relations Databases Decision making Adaptable Self motivated Creative problem solving  Bilingual Translation and Interpretation (Spanish and English) Legal navigation Public speaking Team player Computer proficient File/records maintenance Organizational skills Experience February 2015 to March 2017 Company Name City , State Victim Advocate April 2014 to March 2015 Company Name City , State Multicultural Advocate Conducted a support group for victims of domestic violence. Trained other professionals in multiculturalism, immigration and how to better served the Latino community. Connected clients with community service and resource agencies. Provided comprehensive case management services, including creating personalized safety plans , assistance with Court filings, crisis intervention, education on victim's rights, victim's compensation, navigation of the justice system, accompaniment to court and connecting victim's families with appropriate resources in the community. Interpretation and translation in court. June 2013 to February 2014 Company Name City , State Intern Entered numerical data into databases in a timely and accurate manner. Developed a community group targeting immigrant youth: empowerment, cultural diversity and healthy behavior. Assisted clients with legal interpretation. Provided referral and advocacy services. August 2012 to May 2013 Company Name City , State Interpreter/translator Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Performed a variety of modes of interpreting such as: simultaneous,consecutive,whispered. Convert concepts in the source language to equivalent concepts in the target language. Render spoken messages accurately, quickly, and clearly. Education 2014 Pellissippi State Community College City , State Professional studies International Organizational Leadership B.S Professional studies International Organizational Leadership 04/2016 Middle Tennesse State University City , State CCAHT Human Trafficking Training 07/2015 CCAHT Human Trafficking Summit by Community Coalition Against Human Trafficking Criminal Injuries Compensation Training 03-2015 Publications 12/2014 Immigrant Victims of Intimate Partners Violence (2014) Deferred Action for Childhood Arrivals (DACA): Renewal. (2014) Certification Process for U-Visa.(2014) The ABC's of Advocacy.(2014) Coordinated Community Response Training Knoxville FJC - Second Floor Auditorium Tuesday, March 24 - Wednesday, March 25 (9:00am - 4:00pm) Victim's Compensation Knoxville FJC March 25 (2p.m) Proceedings Involving Victims of Battering. (2014) Criminal Injuries Compensation Workshop 08 /2016 Certifications Understanding the Role of Experts in Immigration Proceedings Involving Victims of Battering National Clearinghouse for the Defense of Battered Women Knoxville TN 06/2014 U-VISA Department of Homeland Security  Knoxville TN 06-04-2014 Trauma Informed Advocacy Family Justice Center Knoxville TN 07/2014 Bridges Out of Poverty Knoxville Homeless Coalition                                                        Knoxville TN                                                                               08/2014 Emotional Safety Plan The Hotline Webinar Services Knoxville TN 08/2014 Community Schools Knox County Knoxville TN 07-2014 CPR YWCA Knoxville TN 06/2014 DACA National Immigration Law Center Knoxville TN 06/2014   Immigrant Victims of Intimate Partner Violence Jewish Woman International Knoxville TN 04/2014 Trauma Informed Advocacy Knoxville Family Justice Center Knoxville TN 07/2014 Expert Advice for Judges NIWAP Knoxville TN 12/2014   International Conference on Sexual Assault, Domestic Violence and Campus Responses New Orleans, LA 04/2015 Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2015 U-VISA and VAWA Catholic Charities Knoxville TN 07/2016 CCR- Safety Audit training Family Justice Center Knoxville TN 05/ 2015 Human Trafficking Summit Human Trafficking Summit Community Coalition Against Human Trafficking Knoxville TN  07/2015   The ABC's of Advocacy TN Coalition   Knoxville TN 09/2014 ​ Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2016 Drug and Alcohol Workshop, Harassment Awareness City of Knoxville Knoxville TN 02/2015 ​ Languages Bilingual Spanish/English Skills Trained in indicators of child abuse, domestic Crisis and Human trafficking  intervention techniques, violence and human trafficking Strong client relations Bilingual in Spanish and English Culturally sensitive Public speaking ability Case management proficiency Excellent interpersonal skills Independent judgment and decision making Knowledge of civil court system ​

ADVOCATE

TECHNICAL EDUCATIONS LANGUAGES Summary QA-QC Lead in Subsea 7 (EPC Contractor) & working for Major Clients such as TOTAL / TECHNIP / Exxon / ADMA-OPCO (Abu Dhabi National oil Company Group) Supplier Quality control lead in Various Automotive industries (Valeo, Leoni, Continental) & working for Major Clients such as Renault, Peugeot, BMW, etc. Very Good experience in Project Management over all phases (design / Procurement / Onshore / offshore) from the "start-up through completion" of the Work. Very Good Experience with QC Activities on Procurement stage of various vendors (Buoyancy Foam, Connectors, clamps, structures, Valves, Flanges, pipelines, etc) Project Manager / QA_QC Lead 10 years relevant experience in Oil & Gas/ Automotive Industries with Quality Management Background Highlights Windows 9X/NT/XP, MS Office, MS Outlook, MS project, Pascal, Catia v5 Experience TECHNICAL EDUCATIONS LANGUAGES Supplier Quality Manager Liaison Engineer CONTINENTAL Automobile 10/2009 to 04/2010 PDCA, AMDEC, 8D analysis, Six Sigma method, KANBAN, Supplier quality Management, Quality Auditing, 5S, ISO9001, ASME, API, ASTM. From Mar. 2014 till now: Bureau Veritas Abu Dhabi (UAE) Project Manager of Umm Lulu project (ADMA-OPCO): Project Manager of Zakum Electrification project (ADMA-OPCO) Managing several oil & Gas Projects for ADMA-OPCO (Abu Dhabi National oil Company Group): Installation of wellhead towers, infield pipelines & super complex. In charge of the duties of organizing, planning, work assignment, cost control and scheduling the "start-up through completion" of all activities (structural, Decks, rigid/flexible pipelines, jacket installations, risers, etc.). Key responsibilities are: Preparation of Technical Offer (method of statement, contract organization structure, etc...) Preparation of Commercial Offer (price structure, cost / time / resources / profit estimation, price conditions / technical and contractual qualifications, etc.) Preparation Contract Execution Plan and co-ordination procedures as per client specification. Development / customization of necessary contract management tools. Identify all resources and support (human, physical, financial) required to achieve the project Objective. Responsible of selection / recruitment process (Select CV, perform interview, propose offer Package) for candidates suitable for working on the Project. Expediting of contract tasks including mobilization of personnel and sub-contracting Communication with the Client and other parties. Brings to the contract the required resources as well as the tools necessary to follow the Contract schedule, cost / profit as well as quality on the contracts way to a successful Completion. Coordinating the activities of all engineers/surveyors (Welding, Civil, Structural, Piping, Rotating Equipment, Painting & Coating, Electrical & Instrumentation, etc.) assigned at site. Full management of Onshore / offshore assigned on the project (more than 25 Engineers) Full knowledge of the project's technical issues and its status. Directs and controls the work at site by contractors working directly for BV. Monitoring & Evaluation of Site Inspectors, and provide necessary plans for improvements. Provide Monthly Reports to Clients, for TPI involvement, concerns & recommendations Follow up / monitoring of project schedule and cost / Contract invoicing. From Sept. 2010 till Mar.2014: Subsea7 France SA Project Lead QA-QC Engineer for Erha North project (EXXON) Project QA-QC Engineer for Clov project (Total) Project QA-QC Engineer for Block 15 project (EXXON) Management of QC activities for packages: Buoyancy Foam, Connectors including forged pieces, clamps, pup pieces, structures in Sub Vendors, Subsea Valves and Forged Flanges Flexible pipeline installation, Anodes, Rigid items (wellhead tower, jackets, Subsea Guiding Frame etc.) Key responsibilities are: Participate in the critically assessment rating at the request of the Project Quality Manager. Conduct the Pre-Production Meetings (PPM) and to facilitate the start of production Review / approve the Suppliers ITPs & control procedures defined in the SDR Nominate / Manage qualified inspectors for the implementation of the surveillance on-site Supervise by performing QC visits during manufacturing process if needed. Review / approve the Inspection Reports, identify any problems and keep the project and departmental staff informed of progress. Work with the Project Quality Manager and the HSEQ Department on the appointment and co-ordination of Project QC Inspectors (Ensure our inspectors adhere to all Subsea 7 safety on site) Process NCR's raised during inspections and keep the project and departmental staff informed of progress. Verify all Technical Queries and NCRs are closed prior to organising the Release. Participate in performance evaluation of suppliers / yards as requested. Review and approve final documentation (MRB compilation) Ensure Lessons Learned and improvements are identified and reported during project execution. Coordinates all related communication with local departments Participation in component reviews Technical Data maintenance on numerical platform (Liaison Person Rights) Preparation of the local sourcing committee in agreement with commodity management Maintain communication between locations in charge to validate electronic components. Supplier Quality Control Engineer 01/2009 to 09/2009 Company Name Management of 15 suppliers Panel Taking part in suppliers selection phase: writing of validation plan listing Leoni requirements Technical and industrial validation of the bought components Monitoring of the homologation of specific components: from conception to realization of initial samples. Taking part in qualification audits of specific components at Leoni suppliers Quality validation of the productiveness solutions identified by Leoni family purchasers. Feb. to Dec. 2008: Supplier Quality Management Engineer, CONTINENTAL Automobile Ensuring and monitoring of pcb's Quality on continental's supplier in China Monitoring of notifications, incidents and Quality alert on continental production site Management of defective parts (using 8D method to resolve failures) Implement containment actions on production site according defects found Regular visits on continental's supplier in China to check /follow corrective action implemented Take part on validation modification of process/parts proposed by suppliers Oct. 2007 to Jan. 2008: Purchasing Engineer, VALEO Engine cooling Buyer of Machine producing automotive radiators Order all parts needed to assembly the machine Management of orders based on Delivery time of parts and assembly machine priority Implement effective organization for incoming inspection of parts Change defective parts detected and negotiate the shortest delivery time with suppliers March to Sep. 2007: Supplier Quality control (Trainee), VALEO Connective Systems Management of 25 suppliers Panel (responsible of homologation of 66 components) Creation of organizational tools to ensure an efficient homologation step for components bought Creation of a new procedure able to identify the defects and transmit useful information about quality components received in Valeo plant Taking part in qualification audits of specific components at Valeo suppliers Jan 2005. to Jul. 2006: Validation Engineer, VISTEON Interiors Systems Taking part in products validation phase of Panels for PSA customer Contribution at the following-up activity / Scheduling and management of testing requirements Improvement of interface tools Customer / Project / Manufactory / Laboratory Logistics / parts traceability/Compilation / results analysis / customer reporting Basketball (former junior player in the international Tunisian team), Football, Music SIROT Olivier C:\Users\Boulkhled\Documents\CV_Y.Hammi_Nov2015-2-with-logos.doc page 6 of 5. Consulting Engineer 10/2007 to 09/2009 Company Name Education Ecole Nationale arts & métiers», Paris (France) 2006: Material Science Engineer Diploma; École Polytechnique de LILLE (France) 2003 Material Science General University Diploma 2001 Scientific High School Master's Degree Diploma Paris XI University France Certifications 2013: CSWIP - Visual Welding Inspector Level 1; Rotherham (UK) 2012: IRCA Certificate for Quality Management Auditor; Paris (France) Languages French: Fluent English: Fluent Arabic: Fluent Personal Information Date of Birth: August 17, 1982 (33 Years Old) Nationality: French Adress: Beach Tower / Reem Island / Abu Dhabi Additional Information Date of Birth: August 17, 1982 (33 Years Old) Nationality: French Adress: Beach Tower / Reem Island / Abu Dhabi Skills API, Arabic, arts, Auditing, automotive, C, Catia v, contract management, contracts, cost control, Client, Clients, Dec, Delivery, documentation, Engineer, Fluent English, financial, Frame, French, Inspection, Inspector, invoicing, ISO9001, Logistics, logos, Managing, manufacturing process, Material Science, Meetings, MS Office, MS Outlook, MS project, Windows 9, NT, Oct, oil, organizing, organizational, page 6, Painting, Pascal, personnel, producing, profit, progress, Project Lead, Purchasing, Quality, Quality Management, QA, Quality control, recruitment, reporting, safety, Scheduling, Six Sigma, specification, suppliers selection, Systems Management, Validation, Veritas, Welding

AUTOMOBILE

D R Daiana Rocha Summary Public Relations Specialist knowledgeable on planning, creating and implementing campaign strategies and media relations placement. Forward-thinking professional, offering a solid history of success in branding and social media management across Corporate and Public industries. Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution. Senior Communications expert with emphasis in Audio-Visual content creation. Ample experience developing special events and creating strategies to propel brand image. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and video/graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Excellent interpersonal relations and public speaker. Skills Emmy-Award Winning Journalist 20+ Years of Experience in Communications Savvy Social Media Manager Audio - Visual Content Creator/Producer Strong Research, Writing and Editing Skills Public Spokesperson Event Coordinator Marketing Strategists for Audience Growth and Retention Tech Savvy in cutting-edge video/editing equipment and software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop and After Effects Work Experience 01/2008 - 10/2020 Public Relations Specialist Company Name | City , State Delivered information from the City;'s government office to the members of the public by preparing and presenting press releases, video stories, public service announcements, media campaigns, and social media content. Served as liaison between elected officials, city employees and residents to address future city's business goals and strategies Attend to Commission meetings and keep a close record of new and proposed government policies Assisted elected officials with the preparation of messages, briefs and create opportunities to address their constituents. Monitored and tracked data of campaigns, brand image, and social media's preferences to adjust strategies and maximize results. Established and maintained cooperative relationships with community, business leaders, consumers, and public interest groups to synchronize strategic business plans to address all of the stakeholders needs. Managed editorial content, design and distribution of internal employee newsletter. Coached less experienced public relations staff members on public communications practices. Served as city spokesperson as needed. 08/2004 - 07/2005 News Anchor - Interim Executive Producer Company Name | City , State Presented local news for Univision's affiliate KUTH for the 6 p.m. and 11 p.m. newscast. Served as Interim News Executive Producer, supervising and working closely with writers, directors, managers and technical crews throughout production process. Developed news story ideas and assigned topics to teams of reporters, producers and editors. Devised and implemented strategies to create new revenue streams and cut operational costs. Worked with station's GM to define and communicate organization's strategies to meet stakeholders expectations. Set and managed production schedules according to strict deadlines. Hired and oversaw remote interstate news bureaus and production crews. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. 03/2003 - 01/2004 Television Host/News Reporter Company Name | City , State News Anchor /Reporter for 5 pm. and 10 pm. WJAN-41 newscasts. Responsible to produce daily assigned stories, sports segments and collaborate in the production and writing of the newscasts as needed. Maintained up-to-the-minute knowledge of breaking news stories and responded to emergencies at any hour. Presented, produced and edited daily news or sports segments. Shaped narrative on key issues through effective storytelling and knowledge of public opinion. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Collaborated with media executives to create interesting story lines. Developed a in-depth understanding of South Florida community affairs and issues. Seek constant story leads and interview opportunities with political and social personalities. 03/1998 - 03/2003 Television Producer - Reporter Company Name | City , State Writer for national network newscasts, Noticiero Univision, Primer Impacto and Despierta America. Segment Producer for Univision Sports. Responsible for researching, writing and producing both assigned stories and original concept stories. Responsible for producing promotional 30' and 60' spots Translation of written news from English to Spanish Reporters script proofreading Supervise editors selection of sound-bites and editing concept of assigned stories. Education and Training 05/2014 J.D. : Juris Doctorate Nova Southeastern University | City , State 05/2009 Bachelor of Arts : Political Science Florida International University | City , State Minor in Criminal Justice Awards and Certifications 2017 Emmy Award for the original production of, "Embracing Autism, a Coral Gables Story." 2016 Media Relations and Law Enforcement Training by Fraternal Order of Police Florida State Lodge. 2016 Telly Award - Best Documentary 2016 Telly Award - Social Responsibility

PUBLIC-RELATIONS

EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend to practice general endocrinology; however I am pursuing additional training in the area of obesity medicine and hope to bring this expertise to the practice I join. My background in nutrition science and exercise, as well as my clinical experience in weight management and bariatric clinics, and research endeavors in clinical weight loss trials will enable me to develop the skills I need to supervise and direct patients in their weight loss efforts. I am open to working in both the inpatient and outpatient setting as my fellowship training has equipped me to manage inpatient diabetes and endocrine consults. Education and Training Endocrinology Clinical and Research Fellowship 2016 Duke University Medical Center － City , State , US Endocrinology Clinical and Research Fellowship at Duke University Medical Center. Anticipated completion June 2016. Master of Science , Clinical Research 2016 Duke University － City , State , US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City , State , US Medical Doctorate 2010 Medical College of Georgia － City , State , US Bachelor of Science , Biology 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Bachelor of Science , Family and Consumer Sciences, Nutrition Science 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Professional Experience Emergency Department Physician Jan 2014 to Current Company Name － City , State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 to Dec 2010 Company Name － City , State Medical Clinic Assistant Jan 2007 to Dec 2007 Company Name － City , State Employer Contact: Richard Field, MD and Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 to May 2006 Company Name － City , State Licenses ABIM Board Certified in Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 to present Pending: Endocrinology Board Certification (exam November, 2015) and ECNU Certification Honors and Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's or Dean's Lists each semester, 2002 - 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College of Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience and Publications Clinical Obesity Research with Dr. William Yancy at the Durham Veterans Affairs Medical Center (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Health Services Research with Dr. Matthew Crowley (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research with Dr. Susan Spratt (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining the culprit: Stress, Fat, or Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead of print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia and diabetes in patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management for complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal of Diabetes Science and Technology, Annals of Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal and Dairy Science, University of Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department of Endocrinology and Nutrition, Medical College of Georgia, Principal Investigator: Carlos M. Isales, MD Educational and Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor of residents and medical students in clinic and inpatient consultations, 2013 - 2015   Coordination of Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 - 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented to Endocrine Division fellows and faculty, 2013 - 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College of Georgia Triathlon Club, 2007-2008 Abstracts and Presentations Oral Presentations   Barton A, Caire M, Fulco F. Visceral Varicella in a Patient with CLL. American College of Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters   Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary to nonalcoholic fatty liver disease in a patient with hypopituitarism after craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges of Establishing a Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol for diabetic ketoacidosis in Kenya, ongoing project with Dr Peter Kussin at Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor for Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007

FITNESS

SENIOR SUPPLY SERGEANT OBJECTIVE To obtain a position in the logistics arena as an Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, or Senior Logistics Analyst within any organization in which my experience, knowledge, and skills will be used accordingly. Professional Experience Company Name City , State Senior Supply Sergeant 04/2012 to Current Knowledgeable of Army Supply Regulations, Processes, Principles, Procedures, and Concepts of Logistics Management. Responsible for processing, analyzing and reviewing equipment fielding documents. Managed equipment readiness, retrograde and redistribution. Maintained records for lost, destroyed and stolen property.Coordinated the execution of more than $5 million in Government Contracts from initial request to contract award.Reviewed and corrected budget estimates and proposals for completeness, accuracy, and compliance with established regulations, policies, and procedures. Trained Senior Leaders and Subordinates on Logistics and Supply Operations, and the Property Book Enhanced System (PBUSE). Company Name City , State Senior Logistics Noncommissioned Officer 05/2011 to 04/2012 Supervised and managed all logistical operations and expertise in the areas of logistic, supply management, property book management, movement control, planning, coordinating, monitoring, and executing logistics preparation, sustainment, and battle tracking within the Brigade. Monitored and ensured that unit followed Command and Supply Discipline Program within the guidelines of the Department of the Army Regulations.Conducted required inspections with subordinate units in accordance with procedures to ensure proper standards. Identified strengths and weaknesses and provided alternative courses of action for the unit to improve performance measures. Validated monthly Unit Status Readiness and recorded results. Provided services to subordinate units/customers ensuring that required needs were met. Maintained detailed equipment analysis reports for the Brigade. Company Name City , State Senior Supply Sergeant 02/2000 to 05/2011 Supervised Army Force Generation (ARFORGEN) Reset Operations on two occasions which were conducted each time the Brigade returned from Theater. Provided material supply maintenance support to ensure that authorized assets were on hand or on valid requisition in accordance with Army Maintenance Management. Ensured proper disposal procedures were implemented while disposing of excess property. Presented technical guidance in Supply Chain Management to Superiors and Subordinates. Managed and coordinated the movement of Department of the Army stock and loaned equipment. Company Name City , State Property Book Noncommissioned Officer 03/1997 to 02/2000 Served as the Brigade Property Book Supervisor. Processed and resolved unit level property accounting issues daily ensuring property listings are accurate and commanders' hand receipts are updated monthly. Coordinated logistical support for both Annual and Inactive Duty training. Conducted analysis and briefs on current and future equipment authorizations. Managed the excess program by directing cross-leveling and provided disposition of equipment to achieve maximum equipment readiness.Prepared and provided professional guidance on property accountability. Directed and handled the administration of property book records. OTHER EMPLOYMENT INFORMATION Job Availability Date: August 1, 2014 Citizenship: United States Citizen Security Clearance: Secret (Active) Skills Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process and Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation and record keeping/Proofreading/Editing, File System Development, Written and Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management & Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations and managing current operations of a Battalion and Brigade Level command post. Familiar with Staff Operations, Brigade Combat Teams and Unit Readiness. Ability to type 40 wpm. Education Technical Certificate : GFEB 2013 Defense Acquisition University , City , State , US Technical Certificate, Planning, Program, Bugdeting, Executive : Budget Analyst 2008 Military Training , City , State , US Technical Certificate : PBUSE 2007 Property Book Unit Supply Enhanced , City , State , US

AVIATION

SENIOR ASSOCIATE BUSINESS DEVELOPMENT Professional Summary Background includes military service in the United States Marine Corp and the United States Army. A strong formidable leader, that is able to manage individuals as well as large groups. Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels. Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation Core Qualifications Client-focused Results-oriented Quick learner Contract negotiation/review/drafting File/records maintenance Microsoft Office Goal-oriented Excellent negotiating tactics Business negotiation Cold Calling Sales Force Experience Senior Associate Business Development January 2015 to Current Company Name － City , State Working with private hard money lender as a negotiator for real estate contracts, and business development. Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions. Build and maintain financial relationships with investors' brokers and funding partners. CEO January 2011 to Current Company Name － City , State Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada. Owner operator in good standing with secretary of state. Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources. I display the following attributes vital to business to business protocol. Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls. Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase. CEO January 2001 to January 2005 Company Name － City , State Infantry soldier, Iraq war veteran. Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation. Main function was brokering real estate notes, annuities, and structured settlements. Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact. Negotiating fees and price offerings between investors, clients and other interested parties. Field Radio Operator Communication specialist January 1983 to January 1987 Company Name － City , State Education Associate Degree : Sport Psychology , 2012 National University － City , State , usa High School Diploma : 1983 Midfield high School － City , State , usa Associate of Arts : Golf Management , 08/2011 PGCC Professional Golfers Career College － City , State , usa Professional Golf Management City , State 2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress. Professional Affiliations Veterans Administration Personal Information Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. Interests Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 Skills acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured Additional Information MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.

BUSINESS-DEVELOPMENT

SCHOOL COUNSELOR Summary Seeking a full-time counseling/psychology instructor position to help students become successful in life and to design healthy learning and social environments in assisting them to develop an educational plan while promoting multiculturalism in school activities; help with testing situations/environments Professional Experience School Counselor September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. 08/10 - Southwood Elementary. School Counselor August 2010 to September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. Counseling January 2009 to January 2010 Company Name - City , State Gained experience in conducting individual and group counseling under the supervision of a licensed school counselor, increased knowledge and development of skills and interventions as well as strategies for prevention of early intervention of issues. Became familiarized with guidance and counseling practices of the school and applied theoretical knowledge about counseling from an advocacy perspective ,completed 100 hours of direct and indirect service. Language Arts Teacher January 2009 to January 2010 Company Name - City , State Worked with students on various reading/ writing skills to increase benchmark/ state scores to meet state standards, noted ,consulted with parents on strategies to improve students' overall behavioral skills. Education and Training Master of Arts degree : Education , 2010 UNC Pembroke - State Education Professional School Counseling) B.A : English , 1998 UNC - State GPA: Student Government Treasurer English Student Government Treasurer Certifications Middle Grades Language Arts Community Involvement I have coordinated and gathered community resources to host Parent Lunch and Learn Seminars. Have created and formed a Girls Nutrition Group at my school Affiliations NC School Counseling Association Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs Skills Great a building a rapport with students, writing skills, creating small interest groups for students,great consultant for staff members. Additional Information Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs

ARTS

ENGINEERING MANAGER/SENIOR MECHANICAL DESIGNER Executive Summary Operations and Manufacturing Engineering Manager with more than 12 years of experience in high-volume global operations, support of automated production equipment and the design, layout and support of custom machinery. Proven record of leading multi-skilled teams to drive projects from pre-development through post-development cycle. Increased operational profitability by enhancing processes. Visionary, forward-looking, and pioneering with a passion for challenging projects. Leadership style is highly results-oriented. Professional Knowledge and Strengths * Global Operations Management * Personnel Management * AutoCAD v.14/2008/2010 * Budgeting, Planning, Forecasting * Training & Staff Development* Six Sigma* Vendor Kanban Contracts* Lean Manufacturing* AutoCAD Inventor 2010 * Product Cost Reduction * Team Leadership/Team Building * Bosch/Item Software * New Product Development * Organization/Time Management * ANSI Drawing Standards * Inventory Control/Cycle Counts * Total Quality Management * Mechanical Design * Project Management * Customer Service * MS Office Suite * ROI Analyzes * Safety/Security * Virtual Gibbs Professional Experience Engineering Manager/Senior Mechanical Designer January 2001 to January 2015 Company Name － City , State Planned, directed, and coordinated the operations with multiple branches across the globe. Responsible to formulate company policies and budgets. Developed long-term approaches that redefined problems/opportunities in anticipation of changing business conditions. Coordinated and directed projects, making detailed plans to accomplish goals. Analyzed technology, resource needs, and market demand, to plan and assess the feasibility of projects. Organized all material purchases, storage and manufacturing for multi-program production. Created assembly drawings to include bills of materials, detail drawings and manuals for the "Grid-Lok" compliant tooling system. Integrated Airline's valve, cylinder and PLC product line offering into the electro-pneumatic control system. Utilized AutoCAD 2008/2010 to rapidly integrate automatic complaint tooling modules into a range of existing electronics manufacturing equipment based upon the engineering, vendor and customer input. Responsible for month end calculations of cost of sales thru spreadsheet analysis. Year end presentations for future projects, goals and team work with sales managers and distribution networks Recognized for the redesign and improvement of speed, quality .and reliability of several existing product offerings reducing manufacturing costs by 28%. Plant Manager/Project Manager January 1997 to January 2001 Company Name － City , State Project management of assembly automation system for Medical/Pharmaceutical application with a budget of 120K. Responsible for long-term or high-profile projects from inception to final product or outcome. Participated in team reviews and then assigned projects tasks accordingly. Hired and organized individuals and subcontractors necessary to complete the project while coordinating all schedules. Ensured that the project moved forward in a timely, cost-effective manner, makes changes and adjustments. Completed all final inspections and reports for each project Responsible to oversee employees, production and efficiency, while making sure the plant is running smoothly, quickly, efficiently and safely. Required to monitor the production equipment to make sure that it stays in good working order, and repair or replace the equipment when needed. Created cost justification and organized the purchase of a full in house machine shop, including 3 CNC's and 5 Bridgeport machines. Designed, developed and built several assembly stations and sub-systems for the manufacture of magnetic storage devices, connector assembly programs, packaging equipment, mailers and semi-conductors. Precision Machinist January 1993 to January 1997 Company Name － City , State Completed the set up and operation of a variety of machine tools to produce precision parts and instruments. Fabricated, modified and repaired mechanical instruments. Fabricated and modified parts to make or repair machine tools or maintain industrial machines, applying knowledge of mechanics, shop mathematics, metal properties, layout, and machining procedures. Handled G-Code programming and metalworking on several varieties of CNC machinery. Organized production control, work recording and measurement systems. Education AutoCad : 2001 Penn State － City , State General Diploma : 1991 Faith Christian Academy Skills assembly, AutoCAD, automation, budgets, budget, CNC, electronics, layout, machine tools, machinery, market, materials, mathematics, mechanical, networks, packaging, PLC, policies, presentations, programming, Project management, quality, recording, sales, spreadsheet, team work

ENGINEERING

INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name － City , State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users. I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget. The ability to use good judgment, proven technologies and industry standards to balance ease of use with security. I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner. I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives. I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections. While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills. I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations. My efforts have resulted in a direct costs savings in business operations. Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system. I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times. Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite. Upgraded the GroupWise Messaging to Outlook Messaging. Upgraded the Worldox document management system to Worldox GX3. Upgraded the Audix voice messaging to Mutare voice messaging. Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system. Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices. Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency. Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations. I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected. I was the firm's Security Officer and developed the technical security systems and procedures used in business operations. It was an interesting responsibility due to the challenges with balancing "ease of use" while ensuring system and data "security." Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review. Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques. I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications. I enjoy the aspects of project management as it involves "cradle to grave" involvement. Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system. I appreciate the resources, processes and procedures required to ensure system efficiency and readiness. At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location. My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems. The firm decided the priority and timeliness of systems and applications to recover. I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users. I served as either the project manager or as a team member in all of the examples expressed in my resume. Education Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree : Business Administration Business Administration MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect

INFORMATION-TECHNOLOGY

COLOUR ANALYST Summary Creative , detailed, passionate and technical results driven Senior Color Analyst who excels in a fast paced fashion manufacturing and retail environment, leading product development and revenue growth. Design and color fashion forward, everyday-wearable apparel, swim and active wear that exceed sales goals. Innovative and resolute thinker, color expert who builds strong relationships with cross-functional product design, art design, merchandising, sourcing and manufacturing teams. AREA OF EXPERTISE: *Creative and Color analyst for everyday wearable apparel, swim, performance active wear and multi-fabric dyed to match garments. *Trend analysis and forecast, seasonal color palette creation, denim/woven shade band expertise, color/dyestuff execution and limitation expertise, trim knowledge and development. Highlights Color iQc, PLM, Microsoft office (Word, Excel, PowerPoint and Outlook) and Lotus Notes. Affluent in Adobe Illustrator and Photoshop. Microsoft Office, Outlook, PowerPoint, Excel & Word Affluent knowledge of Adobe Illustrator Accomplishments Providing sole responsibility to Athleta a $565 million brand for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics) Implemented in-store light source (U3500) to primary light source during Athleta color evaluation process and procedures. Experience 08/2002 to 01/2006 Colour Analyst Company Name － City , State Office Choosing the seasonal color palette pantone # (PMS) for design and graphic purposes. Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions. Communicating evaluation results with off-shore/domestic Vendors. Colour Technician & Label /Trims Management Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions Organizing and choosing the seasonal color palette pantone #(PMS) for design and graphic purposes. Communicating and providing technical assistance to off-shore & domestic vendors. Managing all color processes and requirements. Developing new labels, crests & hangtags for the design team. 08/2008 to 06/2015 Senior Color Analyst Company Name － City , State Athleta is a $565 Million brand. Providing sole responsibility for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics) Evaluation of seasonal color submissions using instrumental color measurement and visual evaluation. Provide basic color training to all on-boarding vendors/mills. Provide Color vision testing and basic color training to all production employees for the Athleta Brand. Managing and provide color training, support and leadership to my direct report. Provide Fabric Dye stuff limitations and color recommendations to the Production and Merchandising teams. Assist in seasonal color trend research and seasonal color palette creation. Assist production teams in determining shade band approvals for garment shipments. Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts. Distribution of the non-certified color standards (physical and electronic color standards) to the vendors/mills. Working closely with our certified color service providers (Archroma, CSI & Pantone) to achieve custom color standard development, fabric & dye limitation direction, organization and vendor/mill/supplier distribution. Find best pantone #(PMS) cross matches for screen prints for seasonal color standards for graphic printing vendors/mills. Find best YKK & IDEAL zipper tape matches for Designers, GIS Production teams and vendors/mills. Matching Coats & AE sewing threads for all seasonal color standards. Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc. Color Standard Operating Manual. Monthly maintenance of color equipment, conditioning unit and UV Calibration programs. Maintain organization of the previous and current seasonal Color standard inventory. Data entry used for seasonal color reference and records. 08/2008 to 09/2012 Sr. Color Analyst Company Name － City , State Evaluation of seasonal colors for Old Navy, Gap, Gap Outlet, Banana Republic and Banana Republic Factory Store using instrumental color measurement and visual evaluation. Provide basic color training to all on-boarding vendors/mills. Provide Color vision testing and basic color training to all production employees at GIS Americas. Provide Global Color & Sr. Product Integrity teams with quarterly global color metric reports. Assist GAP & Banana Republic Denim production teams in determining shade band approvals for garment shipments. Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts. Find best pantone #(PMS) cross matches for screen prints for GAP and Banana Republic brand seasonal color standards for graphic printing vendors/mills. Gather GAP and Banana Republic brand and outlet color standard requests by providing the physical and electronic color standards to distribute to the vendors/mills. Cross matching Coats & AE sewing threads for all brands (GAP, Banana Republic and Old Navy) Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc. Color Standard Operating Manual. Assist Quality Assurance in their "In-Store" color quality by confirming approved dye lots and determining if shaded garments are acceptable within GAP Inc. tolerances. Monthly maintance of color equipment, conditioning unit and UV Calibration programs. Maintain organization of the previous seasonal Color standard inventory. Data entry used for Global Metrics. 01/2006 to 07/2008 Womens Apparel Color Analyst Company Name － City , State Evaluation of seasonal colours for all Sears brands (Nevada, Jessica, Jessica Sport, Tradition, Together, Attitude, La Redoute and Somewhere) using instrumental color measurement and visual evaluation. Creating Labels/Hang tags & Logos documents for internal distribution. Communicating with Colour standard Supplier-Archroma (Div. of Clariant) and Pantone. Data entry used for Quarterly Metrics. Education May 2001 Certificate as Fashion Co-ordination & Stylist 2002 -2004 Richard Robinson Academy of Fashion Design : Fashion Ryerson University － City , State , Canada May 2000 Diploma : Fashion Designer Richard Robinson-Academy of Fashion Design － City , State , Canada Fashion Designer Certifications Project Management Courses -ECornell (affliated with Cornell University) -Jan.2011 Time Management Course- ECornell (affliated with Cornell University) Skills Adobe Illustrator, Photoshop, basic, Calibration, Color, consulting, Data entry, direction, Fashion, GIS, graphic, inventory, Leadership, Logos, Lotus Notes, Managing, Merchandising, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, mill, Navy, Organizing, PLM, processes, Project Management, quality, Quality Assurance, research, technical assistance, Technician, threads, Time Management, trend, UV, vision

APPAREL

FOOD PREPARATION WORKERS/GRILL CHEF Summary Outgoing Gourmet Chef offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 21 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Highlights Team Building and Project management, Cross Functional Team Leadership, Proficient in food preparation and cooking Crew Leader,Team Player, Gourmet Chef Pastry Chef, Gourmet Cuisines, Baker Proficient in food preparation and cooking Food Service Sous Chef, Pastry Chef, Line Cook, Prep Executive Chef, Sous Chef, Pastry Cook Hospitality & Culinary Management (9 years 6 months) MENU DEVELOPEMENT (7 years 9 months) Restaurant Management/Food Service (10 years 9 months) Grill Cook, Deep Fryer, Beverage Designer Food & Beverage Service Restaurant Management/Hospitality Prep Cook and Serving On Line Microsoft Word and Excel/ General Business MCP Microsoft Windows 2000 Certified Professional business and professional Hospitality, Tourisim, Culinary Arts Team Building and Project management Cross Functional Team Leadership text __additionalInfo BeKnown Terms of Service - Privacy Policy - Security - Feedback Highly responsible and reliable Works well under pressure Extensive hospitality background Safe-Serv Food and beverage specialist Serv-Safe Food safety understanding Food Handlers Card Accomplishments June 2010 Top Of My Class In Original Preparation! Food Service Specialist Le Cordon Blue Culinary College June 2007 Gourmet Cuisine Chef@Your Service ServSafe Food Protection Manager McFatter Technical College September 2006 Certificate Of Diploma/Completion Of Training Internship. Professional Memberships/Awards National Restaurant Association United Workers & Commercial Foods Gourmet Chefs Of America GOURMET CHEF OF THE YEAR-2008. Awarded "Outstanding Employee" in 2010 Experience August 2013 to August 2014 Company Name City , State Food Preparation Workers/GRILL CHEF Food & Beverage Serving CONNECT Summary GOURMET @YOUR SERVICE: When YOU Want The Best, Don't YOU Settle For Nothing Less~! On Call 24/7 365 days per Year. YOU Won't Be Disappointed! Experience Other. July 2013 to June 2014 Company Name City , State Pastry Chef Prepare All Foods For The Line Cook/Sous Chef For Cooking. Serve Finished Meals On Front Line. Dishwasher, Etc. Skills: Food & Beverage Service, Restaurant Management/Hospitality, Prep Cook and Serving On Line Gourmet. March 2010 to May 2013 Company Name City , State Grill Chef 3 years 2 months) * Aventura, Florida Prepared All Line Foods & Desserts In A Timely Fashion Per Customer Request. Skills: Pastry Chef, Gourmet Cuisines, Baker, Hospitality & Culinary Management, MENU DEVELOPEMENT, Restaurant Management/Food Service Master. April 2001 to August 2010 Company Name City , State Grill Master 9 years 4 months) * Hallandale Beach, Florida. Grill All Steaks To Perfection Per Customer Orders & Special Requests. Skills: Grill Cook, Deep Fryer, Beverage Designer. February 2008 to October 2009 Company Name City , State Prep Chef 1 years 8 months) * Davie, Florida. Sales Vendor, Team Sales Flyers, Display Menu Development/Specials. Skills: Proficient in food preparation and cooking, Hospitality & Culinary Management,. MENU DEVELOPEMENT, Restaurant Management/Food Service. September 1995 to December 2000 Company Name City , State Crew Leader and Kitchen Manager Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested. Education 2010 Johnson & Wales University City , State , United States Associate of Arts : Culinary Arts, Hospitality Administration and Management Culinary Arts, Hospitality Administration and Management 2007 Le Cordon Blue Culinary College City , State , USA Associate Degree : Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services Management Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services Management 2006 Mcfatter Technical College City , State , USA Certification Commercial Foods, Culinary Arts Management, Gourmet Cooking & Seafood Preparation : Culinary Arts/Hospitality Commercial Foods and Pastry's / Wine & Spirits. 1977 Richard J. Daley College City , State , USA Associate Degree : Business and Managerial Economics, Restaurant and Food Services Management, Hospitality Administration and Management Business and Managerial Economics, Restaurant and Food Services Management, Hospitality Administration and Management Test Scores * Culinary Arts/Hospitality : 4.0 Additional Information American Red Cross Volunteer Of The Year~2005. *Bell Ringer/Salvation Army @ Fort Lauderdale, Florida. 2006. *Guest Speaker/ American Cancer Society -2007. Skills Arts, Cooking, Fashion, Functional, Team Building, Team Leadership, MCP, Excel, Microsoft Windows 2000, Microsoft Word, Project management, Restaurant Management, Sales, Team Player

CHEF

FINANCIAL CONSULTANT Summary A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences. Experience 01/2010 to Current Financial Consultant Company Name － City , State Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking. Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels. Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing. Plan/Budget coordination, presentations, and proposals to LOB and finance leadership. Ongoing negotiation around performance improvement/efficiencies, and expected growth. Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL). Contribution to bi-annual stress testing efforts/coordination. Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies. Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners. 01/2008 to 01/2010 Financial Consultant Company Name － City , State Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio. Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development. Ongoing Wachovia merger/integration efforts. Development of new reporting & analysis tools within transitioning systems and amongst new finance partners. Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers. Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts. 01/2006 to 01/2008 Financial Consultant Company Name － City , State Supervised nine staff with constantly changing project goals and deadlines. Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio. Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management). Automated several processes resulting in greater group efficiency and accuracy. Primary contact for quality assurance, training, database analysis, and workflow guidance. Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes. Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions. 01/2004 to 01/2006 Financial Planning Analyst Company Name － City , State Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs. Research, modeling & scenario analysis for clients financial planning presentations. Headed marketing, branding, and website design projects for privately-owned financial planning practice. 01/2000 to 01/2001 Intern Company Name － City , State Researched potential lease sites and comparables for corporate clients. Assisted in broker presentations and maintained client relations. Education 2012 Masters : Business Administration St. Mary's College of California Business Administration 2004 B.S : Management Science University of California － City Management Science 2004 B.S : General Biology University of California － City General Biology Skills accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow

BANKING

CONSTRUCTION PROJECT REGIONAL MANAGER Summary Financial Planning /Analysis / Management Budgeting (Capital & Operations) P & L Administration Accounting Reporting / Disbursements Equity & Debt Financing New Business / Market Development Business Service Contract Negotiation Vendor / Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing / Materials Management DadeStar Group, Ft. Washington Maryland Currently serving as Vice President of Construction, directly responsible for providing leadership and direction for all aspects of construction throughout the company, including land development, vertical construction, renovation construction, ancillary facilities, and design development. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.Results-oriented Construction Manager who works efficiently and effectively to complete projects on time and within budget.Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.Capable Construction Manager trained in compensating for unforeseen deadline obstacles, including staff drop-off and weather. Expert in [Skill set].Diligent Construction Manager who consistently monitors sites to ensure proper compliance with building and safety codes. Highlights CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT EXECUTIVE SUMMARY Results-driven, hands-on administrator with a proven track record of more than 25 years within the Construction Industry. Delivering consistent superior quality in both commercial and residential construction through extensive training, established workmanship standards, quality work performance and leadership development. Areas Of Expertise And Strength Encompass: Business Operations Management Contract Administration Review Competitive Bid Packages Project Budgeting Cost Containment Full Life-Cycle Project Management Approval and Documentation of Master Project Schedules Workflow Planning / Coordination Quality Control / Site Supervision Regulatory Compliance Troubleshooting / Problem Resolution Organized and detail-oriented Project budgeting Superb management skills MS Office proficient Blueprint fluency Safe job site set-up Site safety coordinator Accomplishments Managed projects in the Million, while supervising a team of 160 workers. Trained and mentored over 300 construction workers, general laborers and apprentices. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Construction Project Regional Manager , 01/2009 to 01/2015 Company Name － City , State Site Safety Coordinator, and Project Manager within field operations and ended my services with Polukai as a Regional Project Manager. Projects included but not limited to the following: FEMA Roofing Project through-out the states of Louisiana, Mississippi and Florida after Hurricane Katrina for three years. 12.5 Million Eglin AFB Military Facilities Water Proofing and Re-Roofing Project one year on all projects. 2.5 Million. Eglin AFB Waste Management Plant Renovation. 1.2 Million Keesler AFB Re-Roofing Project. 2.8 Million Hawaii Immigration Building Renovation Project. 1.8 Million Schofield Barracks Roofing & Building Renovation 3.5 Million Arlington National Cemetery Roofing & Building Renovation 2.3 Million Long Island National Cemetery Renovation Project. 5.8 Million. Qualified competitive subcontractor bids prior to execution of contracts.Carefully coordinated plans and specs using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Educated general contractor personnel on the quality standards throughout the construction process.Directed the general contractor on required mock-up preparation.Managed a team of [Number] onsite general contractors for [Number] months.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Performed construction site pre-inspections and coordinated post-construction audits.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Operation Manager , 01/2003 to 01/2009 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Carefully coordinated plans and specs using marketing programming standards.Educated general contractor personnel on the quality standards throughout the construction process.Reviewed and investigated Proposed Change Order Requests (PCOR).Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Quality Assurance Manager , 01/1989 to 01/2002 Company Name － City , State Served as a QA/QC management professional that made significant contributions within the. companies' quality management, project management, process improvement, business. analysis/evaluation, development life cycle methodologies, and supplier management. systems. Certified Nuclear Component Inspector , 01/1980 to 01/1989 Company Name － City , State Performed Non-Destructive testing on nuclear components manufactured by Westinghouse and other nuclear component companies. Nondestructive Testing (NDT) is a type of quality control inspection that does not harm the parts being tested. NDT Inspectors use sophisticated technology to look through steel and concrete to identify and diagnose flaws without disrupting the integrity of the structure. An example of Nondestructive Testing would be performing XRAYs on pipe welds to look for cracks that might cause a leak. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department.Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Tested and monitored product safety, leading to safer electronic communications products. Education Associate of Arts : Mechanical Engineering , 1982 Pensacola Junior College － City , State , Escambia Advanced coursework in Industrial EngineeringCoursework in Environmental Law and Hazardous Waste TreatmentCoursework in [Course Name] Skills accounting, Budgeting, business analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs

CONSTRUCTION

QA ENGINEERING TEAM LEAD Career Overview Eight years of progressive technical experience in quality assurance engineering of computer software in windows environment Strong practical and theoretical knowledge of software quality assurance tools and techniques. Proven ability to develop system test strategy and methodology full-scale system integration and testing for quality, reliability, functionality and computability. Expertise in development of IEEE compliant testing documentation Key contributor to software development teams supporting the release of many new products and release of several major upgrades to existing products Experience in testing large and complex client/server database applications Multi-platform product delivery experience on PC system. Experienced with windows graphical products, networking and/or data acquisition software experienced in manual and automated testing working on projects of a diverse scope able to expertise judgment within defined parameters. Strong knowledge in automated and manual black box testing, including acceptance, functional, regression, stress, compatibility and integration testing techniques, bug reporting and error handling. Responsibilities include review software requirement and functional specification documents, participation in code walk-trough and assist in design and development of test plan and procedures To secure a position that will allow me to exercise skills obtained through education and prior work experiences. Qualifications Analytical and Problem Solving Stress Tolerance Communication Skills Leadership Skills Ability to resolve non-routine and complex business issues: Anticipate problems, develop alternate solutions and manage execution successfully Ability to maintain a high energy level for extended periods of time Ability to communicate clearly and efficiently both verbally and in writing. Ability to develop and maintain close working relationships with end users, business analysts, documentation specialists, other testers and developers and senior management Experience in building and leading close-knit teams in a demanding environment with ambiguous or undefined and frequently changing requirements Work Experience Company Name March 2001 to July 2001 QA Engineering Team Lead City , State Imagicast(TM) is the first end-to-end service that gives today's educated consumers exactly what they want on the retail floor- the rich product information, personalization and access to the unlimited inventory of the Internet combined with the immediate gratification of an in-store purchase. The primary responsibility for the quality of our Imagicast product line, lead the QA team assigned to the Imagicast related quality tasks, established appropriate QA methods, inspections, tests and documentation to verify software quality prior to release in a shipping product. Also, was involved in the diagnosis of product failures or performance problems reported from the field. QA tasks applicable to the product included verifying operation of a DVD playback system, verifying operation of peripheral devices (e.g. keyboard, printer) connected to the embedded system, verifying data collection functions over a wireless data network and verifying presentation of HTML pages on an internet device. Performed QA tests on complex, multi threaded systems and interpreting specifications for product features and designed appropriate test cases. Applied QA processes to reveal functional and performance problems affecting web pages in real time embedded systems. Responsibilities included verifying data warehousing and data mining applications used for business intelligence, e-business server side applications, multi-channel business applications, personalization features, and virtual inventory management applications typically found in a 'clicks and mortar' business Company Name May 2000 to February 2001 Quality Assurance Engineering Manager City , State SenticaXchange(TM) is the mobile solution that quickly enables alerts, two-way push and pull transactions and content delivery to all wireless devices as well as landline phones. The Sentica Xchange(TM) approach enables users or applications to initiate communication sessions and complete transactions at any time, interact and transact with their on-the-go subscribers and receive immediate confirmation and response over telephones, cell phones, wireless application protocol (WAP) devices, PDAs (Palm VII, CE devices and Pocket PC) and pagers as well as to build a single implementation for any desired application and enable all text, voice, image and video data to all communications devices. SenticaXchange(TM) System Administration and Management Module functionality provides full access to customer information from each touch-point in the enterprise and to each customer or employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive wireless business. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Performed analysis and Test Document design for different projects within SenticaXchange(TM) including ADT - GUI Tool - Application Development Tool, and Composer API and SAM - System Administration Management, which is an interface for utilizing UNIX and Oracle/SQL, and various network protocols. Company Name November 1998 to May 2000 QA Lead for Customer Care/Service Applications City , State Oracle Customer Care/Service Applications - full business process management is provided with functionality in support, scheduling and dispatching spare parts, logistics, service billing and field service as well as in contracts. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive support, field service and depot repair business. Full business process management is provided with functionality in support, scheduling and dispatching, spare parts, logistics, and service billing and mobile field service as well as in contracts from the. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. Performed analysis and Test Document designfor Oracle Customer Care/Service Applications including Oracle Telephony Management (OTM) system. OTM is a high-volume cross-platform interface engine utilizing UNIX 10.x/C++, Oracle/SQL, and various network protocols. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Oracle Maintenance Repair and Overhaul (MRO) and System Resource Planning Modules (SRP) - Performed a high- to medium-level analysis of Maintenance Repair and Overhaul (MRO) and System Resource Planning (SRP) Modules within Oracle Applications. These systems are decentralized and running on various platforms. Primarily responsible for oversight of QA Testing process & deliverables. Provided a detailed recommendation, including complete time and cost estimations, for test processes including direction, management, and oversight of activities involved in defining the related requirements, infrastructure, standards, training, support, methods, and procedures. Also heavily involved in the strategic planning related to corporate-wide Year 2000 certification. Coordinated end-user and systems support staff training. Administered issues management, required escalations, jeopardy notifications, and resolutions. Provided verbal and written status reports to senior-level management on a regular basis. Worked closely with both civil and software engineers to create an easy to use and understand informational product in a NT 4.0 environment Provided change, risk, and implementation management. Held ultimate responsibility for all deliverables, status reports, and final product delivery Designed and developed a QA Test Plan for manual and automated Test Scripts for quality assurance of Windows-based applications and their functionality. Responsibilities included coordination of application support activities, application analysis and testing, as well as operating system support and maintenance. Also assisted with the coordination and delivery of end-user training Company Name February 1998 to November 1998 Mail - Software Quality Engineer II City , State As a Quality Assurance Manager my role and responsibility included leading a QA team in black box and white box testing of a distributed architecture system with client and server components and proactively to be involved in the code walk trough and design review meetings to learn about the product and have great understanding of the software developed and be able to execute testing from low-level communications protocols to backend database systems. Lead developing test plans, test cases and regression suites and make sure that test plans are executed and results communicated and developed strategies together with the development and QA team are improving the quality/testability of our components and usability of final products. Company Name September 1997 to February 1998 Senior Quality Assurance Analyst City , State Foster City Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project Trained new members of the team for the their first days Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote "The Findings Document" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project Company Name March 1993 to September 1997 Software Quality Assurance City , State Day-Timer Organizer 2.0 for Windows 3.1/3.11 personal manager with advanced features (works with Day-Timer brand name paper of different format).-personal manager with advanced features (works with Day-Timer brand name paper of different format). Test Client/Server Application - database application developed for non-profit organization (Clients, donators, employees, events, etc.). The database was developed in MS Access and MS Visual Basic. It runs under Windows 95. Test functionality of the application creating, modifying and deleting records. Provide regression, acceptance, unit and integration testing. Create and execute cases for regression testing of designating areas of testing. Develop automated test suites utilizing QA Partner 3.5, emphasized testing of the features such as Printing Envelopes and Labels, User Preferences, Startup Screen. Entered bugs into Lotus Notes bug tracking database, verified bugs Education and Training National Education Center Management City , State , US 08/93-02/94 Management Minor, National Education Center, San Francisco, California Kensington Training Program City , State , US 08/93-02/94 Testing Computer Software, Kensington Training Program, San Mateo, California Technion University BS : Electrical Engineering City , IL 01/90-05/93 BS Electrical Engineering - Technion University - Haifa, Israel Certifications National Education Center Professional Affiliations Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project; Trained new members of the team for the their first days; Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote "The Findings Document" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project Skills Quality Assurance, Testing, Access, Qa, Cases, Database, Regression Testing, Visual Basic, Client/server, Clients, Integration, Integration Testing, Integrator, Lotus Notes, Microsoft Windows, Ms Access, Ms Visual Basic, Printing, Software Quality Assurance, Windows 95, Electrical Engineering, Documentation, Network Protocols, Oracle, Proposals, Sql, Unix, Qa Test, Test Plan, Test Cases, Application Analysis, Application Support, Automated Test Scripts, Basis, Billing, Business Process Management, C++, Contracts, Dispatching, Issues Management, Logistics, Maintenance, Maintenance Repair, Planning Modules, Process Management, Qa Testing, Scheduling, Staff Training, Strategic Planning, Systems Support, Telephony, Test Scripts, Training, Graphical User Interface, Gui, Wireless, Black Box, Usability, Adt, Api, Application Development, Pocket Pc, System Administration, Systems Administration, Telephones, Voice, Wap, Retail, Retail Marketing, Team Lead, Architecture, Database Systems, Design Review, Engineer, Quality Engineer, Software Quality Engineer, Test Plans, White Box, White Box Testing, Black Box Testing, Data Acquisition, Databases, Db2, Dbase, Dbase Iv, Excellent Verbal And Written Communication Skills, Ftp, Ieee, Internet Explorer, Ipx, Java, Javascript, Linux, Ms Office, Netbeui, Netscape, Networking, New Products, Novell, Operations, Problem Solving, Rdbms, San, Software Development, Software Testing, Solutions, Storage Area Network, Structured Software, System Integration, Tcp, Tcp/ip, Virtual Machine, Visual Test, Vm, Assurance Analyst, Automated Testing, Back End, Data Integrity, Dos, Encryption, Exchange, File, Invoice, Lan, Ms Exchange, Ms-dos, Progress, Security, Business Intelligence, Collection, Data Collection, Data Mining, Data Warehousing, E-business, Embedded Systems, Html, Inspections, Inventory, Qa Engineering, Real Time, Real Time Embedded, Real Time Embedded Systems, Shipping, Wireless Data

ENGINEERING

BUSINESS DEVELOPMENT CONSULTANT Summary Strategic Business Development Executive Entrepreneurial and strategic sales and business development executive with a 7-year track record of exceeding $500,000/month in revenues, and continuous advancement in selling enterprise software and distributing mobile technology. Strategic achievements include 90% and 83% market penetration with two software startups. Strengths Strategic SaaS Sales Go To Market Strategy Sales Operations Relationship Management Enterprise Software Channel Sales Strategic Partnerships Business Intelligence & Data Analytics Experience Business Development Consultant September 2014 to Current Company Name － City , State Hired as consultant to establish sales systems, carry out sales campaigns, and provide product input on Business Intelligence Software. Recruited five retail chains within 2 months representing 167 store locations, to commit to purchasing the client's software product and collaborate on its features, with the product is still in beta. Implemented sales systems combining inbound and outbound lead generation, implemented new CRM, and re-launched the company website. Designed sales forecasting software product, and collaborated on business intelligence software, leveraging a foundation in economics and experience with statistical forecasting. Distribution Manager March 2014 to September 2014 Company Name － City , State Hired to develop distribution channels with auto dealerships and implement inbound marketing programs to sell the PLUGLESS charger for Electric Vehicles. Secured the #1 dealership selling Electric Vehicles in Canada as a reseller Implemented sales systems for inbound lead generation, implemented new CRM Conducted lead generation programs and online marketing campaigns with 20%+ response rates This position was eliminated after General Motors failed to approve PLUGLESS as an aftermarket product to be sold or installed by its U.S. dealerships. Vice President of Marketing and Business Development January 2009 to March 2014 Company Name － City , State Joined San Francisco based technology startup as Director of Business Development to create partnerships with Telecom carriers. Brought company from $0 to $250,000/month within 10 months by closing exclusive deals with Verizon Wireless, T-Mobile, and Cricket Wireless by selling into executive, marketing, and IT departments Grew market share from 0% to 83% within 2 years by closing deals with 9 of the 11 largest cell phone carriers in North America which later included: AT&T, Alltel, US Cellular, Rogers, and TELUS Led negotiations for $3M/year Verizon Wireless contract, in a six-month sales cycle with negotiation centered on securing an exclusivity clause Generated $90,000/month from co-marketing partnerships with sites such as AccuWeather.com and a network of College Sports sites Improved customer loyalty by 35% by optimizing promotional messaging around KPIs such as conversion rates and customer loyalty Boosted revenue per account 40% by developing channel sales program with promotional schedules for each account. Vice President January 2004 to January 2010 Company Name － City , State Hired as Project Manager to deliver new web and mobile services and promoted to Business Development Manager within six months, in which capacity I built the world's largest Direct to Consumer (D2C) mobile content distribution network. I was promoted to Director of Business Development after remaining the company's #1 revenue producer in North America for three years, and again to Vice President with P&L responsibility after successfully launching online marketing programs worldwide. Achieved sales quota every month from $20,000/month in 2005 to $500,000/month by 2008 Captured 90% market share of the mobile Content Management System SaaS market within the Direct to Consumer marketing vertical Strengthened channel partnerships by signing licensing deals with HBO, NFL, The Simpsons, UFC and NCAA with preferred distribution rights to distribute to AT&T, Sprint, Tracfone and Cricket Secured $250,000 Wal-Mart deal to provide CMS software license to power Wal-Mart's mobile music and games offerings, resulting in monthly licensing fees of $20,000/month Augmented revenue by $200,000/month by leading aggressive expansion into international markets, accounting for 40% of global revenue and 65% of global EBITDA Generated $120,000/year in advertising services by championing innovative, high-margin business model with customer rewards programs by Microsoft, Cover Girl, Tide, NBA, Dominos Pizza, and ABC news affiliates Instrumental in 130% YOY pre-IPO growth from $1.5M/year to $3.5M/year in North American revenues personally accounting for 70% of revenue growth. Marketing Coordinator / Business Broker January 2001 to January 2003 Company Name － City , State Managed direct mail marketing and spear-headed internet marketing initiatives to gain 10 for-sale listings with aggregate M&A value of $27.M. Gained reputation as subject matter expert in restaurant, convenience store, and concrete businesses. Listed and closed three transactions with aggregate M&A value of $3.4M. Education B.S : Economics , 2004 Virginia Commonwealth University GPA: Cum Laude Economics Cum Laude Skills accounting, ABC, advertising, Business Development, Business Intelligence Software, closing, CMS, com, consultant, content, Content Management, conversion, CRM, client, direct mail, economics, features, forecasting, internet marketing, Director, marketing, market, messaging, negotiation, negotiations, network, online marketing, producer, purchasing, retail, selling, sales, sales forecasting, San, Telecom, phone, website

BUSINESS-DEVELOPMENT

GAME DESIGN INTERN Summary I am an aspiring programming professional with experience in concessions management, customer service, and team leadership Highlights Working in a fast paced environment. Managing a large volume of orders. Maintaining sanitation and complying with food safety regulations. Oversight of daily business income. Working in a changing environment with diverse team members. Operation of commercial equipment requiring safety protocol. Skills Knowledge in C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package Basic Data-Structure Construction and Management Advanced Calculus, Discrete Mathematics, Linear Algebra Accomplishments Earned "Team Member of the Month" while working in the food service section of a Market Street grocery store. Swift vertical promotion within food service section at Market Street. Member of Alpha Phi Omega : September 2015 - May 2016 100+ hours of various volunteer services. Work Experience Game Design Intern November 2016 to Current Company Name － City , State Oversight of documentation and file organization. Level Designer, including enemy, items, and basic layout. Co-Designer for general game mechanics. ​ Concessions Supervisor June 2016 to Current Company Name － City , State Served as mentor to junior team members. Filled out daily paperwork; inventory logs, staff time logs, etc. Oversight of multiple concession stands serving a variety of items. ​​ Food Service Clerk September 2014 to July 2015 Company Name － City , State Prepared food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties. Took initiative to find extra tasks when scheduled duties were completed.   Took necessary steps to meet customer needs and effectively resolve food or service issues. Customer Service Representative / Cook January 2013 to August 2014 Company Name － City , State Prepared items according to written or verbal orders while performing extensive multitasking. Cleaned food preparation areas, cooking surfaces, and utensils. Closely followed standard protocols for safe food preparation, assembly, and presentation to ensure customer satisfaction.  Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted manager in ensuring smooth operation of store in all aspects. Education and Training High School Diploma : 2015 New Tech High @ Coppell － City , State , United States Bachelor of Science : Computer Science , 2019 Texas A&M University － City , State , United States

ARTS

CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation to action, very detail oriented, courage to innovate, and excellent follow-through skills. Understands how to think several moves ahead to position for the future. Knows when to trade off items of less important strategic value for the sake of the long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training and development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 to June 2016 Company Name － City , State Originated, reviewed, amended: scope of work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked at Portsmouth Gaseous Diffusion Plant while plant is in cold shut down and going through decontamination and demolition. Safety Coordinator/Specialist December 2012 to January 2016 Company Name － City , State Some of my responsibilities included: Managing all aspects of Safety, Exposure and Hazards Creating and maintaining the Safety Program and Procedures Performing hazard and Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits and inspections while incorporating the results into daily procedures. Coaching others to perform work in a safe manner. Ensuring both Safety and Training Record keeping on all procedures related to compliance with OSHA rules and regulations. Maintaining Compliance and Training of personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management and Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge of Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased all Safety equipment. Maintained all required OSHA logs. Completed incident reports and distributed and maintained files. I have taken the OSHA 10 and 30 hour courses for construction. I have taken the OSHA 510 course for construction. CPR/First Aid/AED certified in January, 2015. Equipment Operator September 2010 to April 2011 Company Name － City , State Operated equipment used for applying concrete, asphalt, or other materials to road beds, parking lots, or airport runways and taxiways. Operated equipment used for tamping gravel, dirt, or other materials, including concrete and asphalt paving machines, form tampers, tamping machines, and stone spreaders. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Lead Person June 2010 to September 2010 Company Name － City , State Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary. Reviewed employees' work to evaluate quality and quantity. Requisitioned or purchase supplies, such as insecticides, machine parts or lubricants, or tools. Estimated labor requirements for jobs and plan work schedules accordingly. Directed and assisted with the adjustment or repair of machinery. Construction & Safety Coordinator May 2003 to May 2010 Company Name － City , State Field support supervisor. Estimated projects and purchased needed supplies. Supervisor of grading, sealing, and sawing operations. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Maintained compliance with contract specifications for all aspects of construction projects. Supervised and participated in the installation of storm sewer piping, water piping, and sanitary sewer piping. Coordinated material deliveries and performed receipt inspection and unloading of materials. Filled out time sheets using appropriate cost coding from project budget. Coordinated work phases and testing with customer engineers. As Safety Coordinator, insured compliance with OSHA and company safety policies. Construction Coordinator August 1995 to March 2003 Company Name － City , State Preparation, transmittal, and review of subcontractor bids. Negotiation, preparation, transmittal and receiving of subcontract documents. Preparation and transmittal of schedules of values for subcontractor billings. Review of subcontractor schedule of values for payment. Authorize retainage release after receipt of all lien waivers. Perform estimates for all aspects of construction projects as they relate to sub- contractors work. Interaction and coordination with all departments at the home office and with field supervisors to ensure that projects are properly supported and job site problems are resolved. Provide review and input for Master Construction Contracts. 1995 - 1996 - shipping and receiving of material for construction projects. 1996 - 1997 - fabrication of breeding stalls, finisher penning, and farrowing crates. Construction Management Administrator April 1980 to September 1993 Company Name － City , State Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, contractors, or engineers to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with engineers, architects, consultants, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports to project engineers and construction manager. Interpret and explain plans and contract terms to administrative staff. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Process contractor pay requests. Developed and administered a craft labor tracking system (CLTS) for outage craft labor. Generate reports from CLTS for management presentation to the Board of Directors. Paralegal for power plant construction litigation (1980 - 1984). Education Issuing Institution Location Qualification Course of Study University of Nebraska - Lincoln － City , State Bachelor's Degree Bachelor of Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory

CONSTRUCTION

CASE MANAGER/OUTREACH ADVOCATE Summary Adaptable and friendly Case Worker and team player with comprehensive background in crisis intervention utilizing motivational interviewing techniques. Highlights Microsoft Office, Word, Excel, Outlook, Data Entry and Power Point. Ability to interact with a diverse population with a compassionate demeanor.Excellent interpersonal skills Strong communicator Culturally-sensitive Self-starter Skilled multi-tasker Fast learner Detail-oriented Accomplishments Spearheaded cell phone collection program for survivors. Received Employee of the Month on multiple occasions. Experience Case Manager/Outreach Advocate June 2008 to October 2014 Company Name － City , State Caseworker/Outreach Advocate Use Microsoft Word in culmination with Excel to create monthly board reports Responsible for entering daily client data in the Integrated Tracking System Maintaining client files Responsible for maintaining client confidentiality Answer hotline calls Charged with maintaining and ordering all office supplies Used Xerox and fax machine Prepare presentations for outreach events Spearheaded cell phone collection program for survivors Assisted up to 15 survivors of domestic violence and sexual assault per week with setting and achieving goals that lead to recovery and self sufficiency by identifying victim needs and connecting clients to agency services Monitor client's progress with specialized agency service providers (e.g. housing specialist and employment specialist) to ensure client is meeting goals and to help minimize any potential barriers to success Conduct approximately a dozen monthly home visits to identify changing needs and assess progress. Provide clients with support, crisis intervention, advocacy, information and additional service coordination, such as transportation and dispatching Serve as the 24 hour on-call responder for one week a month multiple times a year to provide crisis intervention and personal accompaniment for sexual assault survivors Speak publicly to the Fort Bend County community and schools at least ten times annually regarding domestic violence, sexual assault, and how to create healthy relationships Selected to collect and review all caseworker monthly client status reports Coordinate and monitor specialized service providers (e.g. housing specialist, employment specialist, follow up position, etc.) to ensure client is meeting social service goals Provide crisis intervention assistance and uses motivational interviewing technique. Provide accompaniment as needed. Conduct casework with residents to include goal setting regarding recovery, access to mainstream benefits, education, job training, employment, personal financial planning, and other services necessary. Oversee client transportation needs. Coordinate programs for women including, but not limited to, support groups, employment and self-improvement. Be knowledgeable of community resources. Complete accurate documentation and maintenance of client files. Serve as an advocate on behalf of residents. Complete Client Service Plan Act as child advocate (includes having knowledge of child development, parenting skills, and dynamics of family relationships; sensitivity to the needs of children; ability to respond in a constructive, supportive manner to the parent and child clients in crisis; ability to plan and implement activities for children; knowledge of the local network of children's services) Act as legal advocate (includes having a working knowledge of Texas laws pertaining to family violence/sexual assault, as well as the justice systems; response to family violence/sexual assault; be familiar with legal services, resources, and procedures available to victims in each county where services are provided; assist clients in safety planning and re-evaluation of the safety plan as part of an individual service plan; identify legal rights and options as part of individual service plans) Complete a minimum of once weekly contact to facilitate client's goal setting and safety planning. Participate in agency fundraisers, community awareness and speaking activities. Provide victim information to clients, including referrals to the victim assistance/advocacy staff as appropriate. Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change. Texas Works Advisor 1 August 2005 to May 2008 Company Name － City , State Texas Works Advisor I Determined and re-evaluated eligibility for Food Stamps, Medicaid and TANF. Interviewed approximately 30 clients daily, accurately documented the information gathered, and verified case data to determine benefits Explained program benefits and requirements to new and re-certified clients Reviewed eligibility of clients for ongoing services. Promoted self-sufficiency to clients and potential clients through coaching, peer counseling, and assessment of client records. Prepared and coordinated mail, faxes and express packages, as well as maintaining neat client files via filing and photocopying. Interviewed and assessed [Number] new clients each week.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Referred clients to outside social service providers to address psychiatric and personal issues.Pursued ongoing education and training opportunities to further develop professional skills.Built positive rapport with law enforcement officers, court officials and community service agencies.Referred clients to other mental health resources in the community for further services.Referred family members to outside support options to help them cope during times of increased stress.Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. Call Center Representative June 2002 to October 2002 Company Name － City , State Answered multi-line phones and routed calls to the appropriate center. Scheduled appointments andassisted clients with problem solving. Helped to maintain an efficient office by assisting with copying and faxing. Education No Degree : Psychology , May1992 Houston Community College － City , State , USA High School Diploma : June 1990 Forest Brook High School － City , State , USA No Degree : Business Administration , January 2012 Hampton University － City , State , USA Additional Information AWARDS AND HONORS Awarded Employee of the Month at the Fort Bend County Women's Center in the year of 2008, 2009, 2010, 2011 Skills Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, and Excel), networking, organizational skills, presentations, problem solving, problem solving skills, and public speaking.

ADVOCATE

ACCOUNTANT Summary Currently looking for Long Term/Permanent/Contract Opportunity Financial Statement Management Reporting Cost Accounting Asset Management Budgeting & forecasting Cash Flow Management Payroll Functions Audit Preparation Inventory Control CAREER SUMMURY A competent, efficient and highly motivated professional with hands on experienced in the fields of Finance and Connected department. Over 8 years experience (5 years in Qatar) in a multi-cultural environment. Successful back ground in Trading, Contracting and Service companies' accounts and able to produce many reports for the project purpose. My professional capacity included finalization of accounts, and preparation of various reports for accounting purpose & managerial decisions. Dedicated and complete multiple tasks follow through to achieve project goals and excellent knowledge to accounting software/computer programs. Successfully completed diploma in Manual and Computer Accounting Packages from Shreeshankaracharya, kerala, India. Excellent knowledge in Tally ERP Peachtree & Daceasy. Working knowledge in Delta Software Doha Qatar Proficiency in Microsoft ­ Office Experience Accountant , 01/2009 to 05/2012 Company Name Positive Trading and Contracting is MEP contractors generally undertake design, supply, installation and maintenance of all electromechanical works and Trading. As an Accountant I was directly reporting to Cheif Accountant of the Company. Primarily responsible for balance sheet account reconciliations including Accounts Payable and Accounts Receivable, and complete allocations on a monthly basis. Also handled daily transactions and journal entries, Job Costing and Reporting. Ensuring that set Accounting Processes, policies, systems and programs are followed. Job Responsibilities. Responsible for the maintenance of the accounts and accounting system of the company for the purpose of generating the company's financial statement. Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts, Payment voucher. Reconciling of Accounts Payable and Receivable. Prepare aging wise reports Accounts Payable and Receivable. Cross checking all Bills, Voucher Verification and Other documents. Banking - Calculating Project cash requirement, Preparation of Bank reconciliation statements. Responsible for office Petty Cash and verification vouching of accounts by verifying the nature and authenticity of expenses. Issuing the LPO and Monitor purchase price variance of raw materials. Costing and calculation of material consumption. Reconcile balance sheet accounts to appropriate subsidiary ledgers and performs account analysis to ensure appropriate adjustments are recorded timely. Payroll - Coordinated monthly payroll functions for 200+ employees and Calculate over time Manage timely payment of worker's compensation Interface with External Auditors. Accountant cum Admin / Finance &HR Company Name November , 04/2009 to 01/2009 Focus mall is the Real estate company and first premium shopping mall in kerala with leading brand retail outlet. As An Administrator responsible for providing Accounting clerical support of the team and coordinating the Administration department. Job Responsibilities. Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts. Providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations. Provide support to staff on the production of timesheets, travel claims, orders and any other relevant. To assist and and coordinating Promotional activities within in the mall. Updates daily, weekly, monthly Report to Management. Prepares statement of accounts and follow up collections. Prepares cheques and official receipts Coordinated monthly timesheet for payroll functions Maintaining employee files and the HR filing system Reconcile merchant statement of account with company records. Responsible in documentation and other general office duties. Page 2 of 3 Shameeh CV TAX MATTERS- Auditing& Tax Consulting Firm INDIA Job Role/Department : Accountant Trainee /Finance Duration : 2005 May to 2006 April Tax matters Provides full range of audit and accounting services in accordance with international standards including auditing, taxation and other Financial consulting services to dynamic businesses of all sizes. Working with a wide range of businesses, charities, social enterprises, , sole traders, high net worth individuals Job Responsibilities. Preparation of day books. Bank reconciliation. Stock estimation. Two way comparison). Income and expense entries into the accounting system. Maintained ledgers and accounting records. Petty cash verification and vouching of accounts by verifying the nature and authenticity of expenses. Verify calculations and input codes in to the Accounts system in an accurate manner. Entering vendor invoices, paying bills and creating invoices for its clients. Fixed asset update. Education Master of Business Administration (MBA) : Finance and Marketing , 2008 ICFAI University India Finance and Marketing Bachelors of Commerce (B.com) : tax , 2005 Calicut University - State , India tax Interests STATE MEDIA W.L.L DOHA QATAR Job Role/Department : Senior Accountant /Finance Duration : 2012 June ­ Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets. Personal Information Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies Gender : Male Team player Nationality : Indian Honest and adaptable Coordinating skills Religion : Muslim Hobbies & Interest Marital Status : Married Reading Passport Details : E6908187, India Photography Languages known Visa status : Company Work visa (transferable) NOC available English-Read, write& speak Driving license : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native Reference : Available upon request. Additional Information STATE MEDIA W.L.L DOHA QATAR Job Role/Department : Senior Accountant /Finance Duration : 2012 June ­ Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets. PERSONAL DETAILS Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies Gender : Male Team player Nationality : Indian Honest and adaptable Coordinating skills Religion : Muslim Hobbies & Interest Marital Status : Married Reading Passport Details : E6908187, India Photography Languages known Visa status : Company Work visa (transferable) NOC available English-Read, write& speak Driving license : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native Reference : Available upon request. Skills Reconcile balance sheet accounts, account reconciliations, Accounting, Accountant I, Accountant, accounting system, Accounts Payable and Receivable, Accounts Payable and Receivable, Accounts Payable, Accounts Receivable, administrative, Auditing, balance sheet, Bank reconciliation, Banking, cash receipts, clerical, Consulting, Costing, clients, documentation, filing, Finance, financial, Financial consulting, Focus, general office duties, HR, Job Costing, ledger, materials, office, works, Payroll, policies, Processes, Real estate, Reconciling, reporting, requirement, retail, TAX, wise

ACCOUNTANT

ENGINEERING SUPERVISOR Skills PLC: IEC 61131 (Ladder Logic, Functional Block Diagram, Structured Text, Instruction List. ), Java, C, Visual Basic, VHDL, PSpice, Assembly (Intel, Motorola, TI), Labview. Software Packages: AutoCAD, Inventor, Matlab, Microsoft Office, PSIM, Easy Power, Xilinx ISE, Printed Circuit Board CAD (Protel), Siemens Step 7, Wago CoDeSys, Allen Bradley RSLogix, ERP (Alliance, Global Shop, XA, SAP). Professional Experience Engineering Supervisor December 2014 to Current Company Name - City , State Leading and supervising engineering staff members as they perform their tasks and participating in budgeting, scheduling, and staff management. Establishing design standards, specifications, criteria, scheduling and resource-management for products and projects. Working closely with product line management to serve clients' aftermarket needs. Recommending and implementing improvements to engineering processes, methods and controls; conferring with management, production and other departments regarding manufacturing capabilities, production schedules, and other considerations to maximize efficiencies. Electrical Design Engineer May 2011 to December 2014 Company Name - City , State Identifying products within line of variable frequency drives, switchboards, generator control cabinets and PLC based control consoles having potential for improvement. Developing new products used in power systems product-line. Composing documents outlining the projects design, verification and validation process in accordance with API standards. Modeling the new/improved products using computer simulation tools in order to confirm specified performance. New/improved products comprehensive hardware design and complete software integration. Creating bill of materials, one-line drawings, schematics, layouts and instruction to manufacture prototypes. Developing test procedures to verify prototypes performance. Specific Projects: Custom pre-charge circuit for VFD systems with multiple inverters and common rectifier. 24VDC overvoltage relay for protection of 24VDC control devices against overvoltage. Standalone VFD house for raising derrick mast, test Topdrives and other applications IECEx/ATEX certification of low voltage motors (600V, 1800HP). Design of new motor testing facility using common DC link VFDs to replace Active Front End Drives. Commissioning of Siemens VFD lineup. Project Engineer October 2008 to May 2011 Company Name - City , State Designing generator control systems, variable frequency drives, dynamic braking cabinets, switchboards, panel boards, jacking switchgears, PLC based control consoles and remote IO boxes for land and offshore rigs. Developing bill of materials, block diagrams, electrical one-lines, detailed schematics and interconnection cabling diagrams.* Supervising production process of designed systems. Composing factory acceptance test procedures for manufactured products and supervising the procedures. Performing detailed troubleshooting of drilling equipment using computer simulations and by testing equipment on site and in the field. Traveling to customer site to meet with client, test, troubleshoot and commission the product. As the project manager, leading the team of onsite manufacturing staff, vendors and subcontractors. Performing technical studies including center of gravity calculation, motor model, short circuit, breaker coordination, harmonic calculation (IEEE 519), arc flash, fault analysis, voltage drop and power flow study to obtain certifications for designed equipment. Compiling technical and non-technical reports to describe products. Specific Projects: Kencana KM-1 tender drilling unit, Kencana Shipyard, Malaysia: VFDs, MCCs, generator controls, panel boards (480V and above) and control consoles. Friede and Goldman: VFD based jacking switchgears and control console. Remedial Offshore: VFD lineup, control and IO consoles. Xtreme Drilling and Coil: standalone VFD lineup, control and IO consoles. Shengli: Jacking switchgear. Facility Engineer August 2006 to October 2008 Company Name - City , State Power distribution General Responsibilities: Composing proposals, estimates and construction drawings for lighting, low and medium voltage power distribution, grounding and alternative power generation systems. Responsible for the campus renovations, environmental safety, automation, controls and HVAC needs. Specific Projects: New testing facilities for several engineering departments. Renovation of buildings HVAC system. Conversion of 2.4kV power distribution to 12.5kV. Golf cart charging station with solar panel roof. Automation engineer, Intern January 2005 to August 2006 Company Name - City , State Design and implementation of microprocessor based monitoring systems for laser spectrometers. Education and Training Bachelor of Science : Electrical and Computer Engineering , Aug 2006 University of Oklahoma - City , State GPA: GPA: 3.73 GPA: 3.78 Electrical and Computer Engineering GPA: 3.73 GPA: 3.78 Skills API, AutoCAD, automation, budgeting, C, cabling, CAD, Conversion, client, clients, DC, Designing, ERP, flash, Functional, hardware design, HP, HVAC, instruction, Intel, Java, Labview, laser, lighting, Logic, materials, Matlab, microprocessor, Microsoft Office, Modeling, Motorola, PLC, Power distribution, power generation, processes, Programming, proposals, Protel, PSpice, Renovation, renovations, safety, SAP, scheduling, schematics, Siemens, simulation, staff management, Step 7, Structured, Supervising, switchgear, tender, troubleshoot, troubleshooting, validation, VHDL, Visual Basic, XA

ENGINEERING

INTERIOR DESIGNER Professional Summary Hands on and highly motivated Interior Designer involved in all stages of design from concept inception and development to installation. Results-oriented Design Professional who works with the design team to provide seamless, cutting edge and creative designs within strict time frames. Work History Interior Designer Jan 1999 - Current Company Name City , State Consulted with clients to determine scope of project, and appropriate budget to achieve client's goal in a high level of design. Presented professional and polished storyboards, layouts and budgets based on scope of each project. Offered solutions for design concerns. Negotiated and assisted in writing contracts to present to client. Selected and Sourced all hardline materials, surface materials, paint colors and architectural solutions to assist in completing project. Created custom furniture as needed by interfacing with fabricators and artisans. Guided assistants, contractors and peers in resolving design issues, whether aesthetic or structural. Offered clear and fair communication to team members, assisting with design process. Sourcing of all ff&e items to suit specific project needs, while maintaining project budget. Procurement of all items needed to complete project within deadlines. Receipt and placement of furnishings, art and all decorative elements. Created custom furniture as needed by interfacing with fabricators and artisans. Procurement Budget Preparation. Sales and Customer Service. Colorist and Paint Specialist Education High School Diploma : Shadle Park High School City , State Skills Photoshop, art, Budget Preparation, budgets, budget, contracts, client, clients, Customer Service, Layout, Leadership and Training, materials, Office Suite, paint, Procurement, Rendering, Sales, Sketching Additional Information Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts at Theater Square Apartment Community, Petaluma, Ca

DESIGNER

DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional with a tangible track record of consistently delivering exceptional financial modeling and analytic support. Proved success of managing day-to-day business activities of financial analytic systems and teams, supporting M&A activity, managing large-scale projects, developing, implementing and auditing business process flows, and ensuring the accurate disclosure of financial facts. Experienced leader, working across the organization to create compelling analysis with the goal of influencing improved business performance. Highlights Financial system assessment and implementation Business process improvement Buy & sell side due diligence In-depth knowledge of SAP Purchase accounting Analytical support Forecasting and planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member of the Sell side team, responsible for the Financial Analytic modeling and support of the Confidential Information Memorandum, Financial Model and Due Diligence process resulting in a $2.3 Billion sale of IMG to WME and Silver Lake Partners completed May 2014   Developed documentation and analytics for the European Union, Turkey, and United States Anti-Trust fillings related to the sale of IMG to WME. Provided analytic support of purchase accounting, goodwill and intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured and implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget and Planning (MS 7.5) Experience Director Finance Projects January 2015 to Current Company Name - City , State Responsible for the strategic design, implementation, integration and accessibility of resources enabling effective and reliable data analytics and business intelligence across the Enterprise. Responsible for deploying efficient approaches to the processing of financial data across the various teams within the Finance Division. Additional responsibilities include appropriate source identification, building of data extraction methods, design and maintenance of data reconciliations and data modeling tools, as well as overall financial reporting & analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement and the generation of additional capacity within the Finance Division. Manager of Business Analytics January 2012 to January 2015 Company Name - City , State Developed and supported methods and studies to determine the effectiveness of business plans, policies and procedures in a $1.2 Billion multinational environment. Supported, Consolidated and Reported the Quarterly and three year rolling Financial Forecast of 250+ users Worldwide. Analyzed financial information to determine the information constituted an accurate and adequate disclosure of facts. Supported Business Unit requests for special projects related to Financial Forecasting and Analysis Developed and Supported forecasting methods for currency exposure and currency hedging activity. Maintained the integrity of the Financial Forecasting system. Assistant Finance Director - Corporate Services May 2008 to January 2012 Company Name - City , State Assistant Finance Director of Service Centers Worldwide, overseeing the monthly finance activities related to Corporate activity. Performed month end close, reporting and analysis activities of 80+ worldwide locations, $150M annual budget. Developed lease accounting policies and procedures. Developed and Administrated the Capital Expenditure planning and reporting process. SVP Financial Planning & Analysis January 2003 to May 2008 Company Name - City , State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling and Risk Simulations Developed quantitative risk and return models Responsible for identifying and pricing acquisitions for private equity Responsible for buy side valuation analysis Responsible for due diligence Responsible for projections and budgets Worked with Low Income Housing and Historic Tax Credits. Education Bachelor of Arts : Economics/Geography University Of Cincinnati - City , State MBA : Finance Bowling Green State University - City , State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning and Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning and Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation

FINANCE

CONSTRUCTION AND DESIGN PROJECT MANAGER Summary Seasoned Design and Construction Project Manager with more than 13 years' experience in managing multimillion projects in the US and abroad. Expertise in coordinating and overseeing all aspects of design and construction, from conceptualization to completion, while providing continuous status reports to business owners and investors. Proven track record of achieving construction goals and consistently completing projects on time and budget. Fluency in English and Italian with working knowledge of Spanish and French. Seeking to leverage success and experience to take next career step in a challenging project management position with a respected institution in Connecticut. Skills Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Experience Construction and Design Project Manager 10/2002 to Current Company Name City , State Oversee all facets of project management for several multimillion-dollar restaurant and residential projects in New York City and London, including contract negotiations and administration, project estimation, material purchasing, budget management, and site management; managed design and construction for 10 projects to date. Coordinate with owner and investors during pre-construction phase to develop requirements, scopes of work, and budgets; execute and manage budget and schedules from conception to completion. Organize trades, procure source materials, and liaise between owner, principal architect, designers, engineers, subcontractors, and vendors. Partner with architects to solicit bids for construction and design, assess bids, and award contracts. Manage selection and hiring of design and construction subcontractors, and work with both teams to achieve milestones on time and on budget. Document observations and photograph ongoing design and construction work, produce field reports, and regularly communicate project status to internal partners weekly. Investigate issues and expedite resolution to maintain timelines and budgets; develop strategies to prevent recurrence of issues. Research and commission artisans to build site specific and custom objects for interior and exterior design and décor. Source and purchase materials from international vendors, and purchase and coordinate material shipments from vendors to construction sites. Ensure compliance with requisite regulations, including federal, state, and local building codes and safety guidelines. Past experience includes Education Program Coordinator at Solomon R. Guggenheim Museum, Office Manager at Cranmer Art Conservation, Inc., and Assistant Program Manager at Trinity College. Education and Training Bachelor of Arts : Museum Studies and Art History Art History Italian The City College of New York City , State Museum Studies and Art History Art History Italian The University of Vermont City , State Dean's List Certifications Design and Construction Budget Development and Management Project Management Requests for Proposal and Estimation Contract Negotiations and Administration Sourcing and Procurement Skills architect, Art, budget management, Budget Development and Management, budgets, budget, building codes, Contract Negotiations, contracts, Design and Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline

CONSTRUCTION

CHEF Professional Summary To obtain a position within an environment that offers a challenge and the capability to gain more knowledge about the company. To be given the opportunity to grow within the company and the chance to progress in my career. Once a job is obtained within a specific organization, to have the ability to help the company advance productively and efficiently. Professional Experience Company Name August 2007 to September 2009 Chef City , State Prepped food for catered events such as; weddings, parties and business luncheons. Set-up tables and chairs for banquet and dining space. Executed banquet style and plated lunches and dinner. Company Name October 2007 to September 2009 Chef/Assistant Manager City , State Prep and cook for lunch service Catered business lunches for CEO of the Museum Manage daily sales reports Train new personnel, both front and back of the house Track weekly food cost. Company Name October 2006 to October 2007 Cook City , State Prep for dinner service. Prep and cook for banquet parties of 50 or more clients. Line cook during dinner service. Bake desserts for both the restaurant and banquet services. Company Name April 2004 to August 2005 Cashier City , State Process customer transactions. Help customers apply for Sears credit cards. Process customer return of merchandise. Sort, fold, put away unwanted merchandise. Education and Training Grantham University Online College Present Associates : Applied Science-Medical Billing and Coding Applied Science-Medical Billing and Coding California Culinary Academy March 2006 Certification in Baking and Pastry City , State Walla Walla High School June 2005 High School Diploma City , State Skills credit, clients, personnel, sales reports, tables

CHEF

SENIOR AEROSPACE QUALITY ENGINEER Profile Six Sigma Black Belt: Total Quality Management, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Results-driven Mechanical Engineer with solid product engineering and QA experience. Team-oriented Senior Quality Engineer with over five years experience developing and testing commercial and military turbines. Skills Training program implementation The Mathworks MATLAB Quality control Energy management systems Engineering software Strong presentation skills Process improvement Operations research Reliability Testing Geometric Dimensioning Lean Manufacturing Physics Material Properties Leadership Team player Failure Analysis Product Engineering Accomplishments Product Improvement Liaised with MRB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Professional Experience Senior Aerospace Quality Engineer February 2009 to September 2014 Company Name － City , State Handled the authorization of all internal blueprint and UTC revision changes. Supervised the Non-Destructive Testing and ETL lab. Performed AS9102 First Article Inspections and prepare all applicable documents for submittal per AS 9100 standards. Directed Kaizen and Lean Manufacturing meetings weekly in front of an audience of about thirty engineers. Identify negative quality trends and initiate appropriate corrective/preventative actions. Lead project engineer of the JSF F-35 ramjet development stages. Any engineering changes required my prior approval. Review, authorize, and sign off all process routers making sure quality clauses and customer specifications are documented and acknowledged. Maintained Aerospace Quality Management Systems both internal and external. Collaborated with engineers and project managers regarding design parameters for client projects. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department through Value Stream Mapping. Auditing experience with outside agencies and internal. Trained junior level Quality Engineers on how to properly organize FAIR packages and also taught them helpful Six Sigma methods. Handled all regulatory complaints from agencies such as the United States DoD and FAA and took appropriate corrective action. Progressive knowledge of the Codes of Federal Regulations as they pertained to GE Aviation. Materials Program Manager January 2005 to November 2009 Company Name － City , State Focal point to Supplier Quality Assurance, Materials Control Lab, and Engineering Source Approval personnel to ensure the facility is compliant with procedures and audit requirements. Maintain constant liaison and communicate effectively with clients. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Lead the program's supply chain activities, and advise the SCM Director on material strategies and plans. Reporting of unit reliability, repair costs, technical changes & investigations, repair shop capacity & performance metrics. Developed and lead supply chain proposal activities including task descriptions, bases of estimates, RFP solicitation, and cost and pricing. Develop the EAC (Estimate at Completion) and material forecasts by coordinating the collaborative inputs of the various elements of supply chain and finance. Participate in Daily Management and prepare reports and corrective actions for Key Performance Indicators (KPI) in advance of monthly review. Exert influence and have an effect on the overall objectives and long-range goals of programs and be an influencing member of the IPT (Integrated Product Team) team. Strict adherence was followed using both customer and Aerospace standards. Write reproduction procedures for any anomalies encountered, and generate comprehensive reports. Demonstrate experience in manufacturing and continuous improvement tools. Exert influence and have an effect on the overall objectives and long-range goals of the program and the program IPT team. Working knowledge and training in Supply Chain Management, contract law, FAR/DFAR as it relates to Government contract Directed customer installations maintaining cost efficiencies based on space and power allocation. Resolved part and assembly discrepancies. Mathematics and Physics Tutor January 2002 to May 2005 Company Name － City , State Educate students on how to solve mathematical equations using formulas and proofs, and in addition, using technology, including the TI series calculators, MATLAB, and Minitab. Tutor mathematical topics including Calculus 1, 2, 3, Differential Equations, Partial Derivatives, Statistics, Stochastic and Advanced Calculus, Discrete Mathematics, Linear Algebra, Number Theory, Finite Element Analysis, Lie Super-Algebra, Fluid Mechanics, Applied Physics, Solid State Physics, and Real Analysis. Additionally, I worked with engineering students prepare for the FE Examand actuarial students prepare for their first four professional exams by appointment. Related Coursework Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: H.Y. Loh Award Scholarship National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. Dean's List Summa Cum Laude M.B.A : Econometrics , 2007 MIT Sloan School of Management － City , State , USA GPA: Dean's List GPA: 4.0/4.0 Coursework in identifying areas of positive and negative private sector aerospace fluctuations. Emphasis on long-range military spending and to whom the funds are allocated to. GPA 4.00/4.00 M.S : Applied Physics , 2005 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Dissertation: Studies of Ultrafast Structural Dynamics In Metals Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Advanced coursework in physical applications to aviation. Dissertation: Studies of Ultrafast Structural Dynamics In Metals Bachelor of Science : Mechanical Engineering , 2002 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Advanced coursework in Mathematics Lean Six Sigma Black Belt; 2008 Lean Six Sigma Green Belt; 2007 Villanova, PA 19085 Villanova University － City , State Black Belt : Six Sigma , 2008 Villanova University － City , State , USA Six Sigma Quality, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: Dean's List GPA: 3.91/4.0 Graduate Student Council of the Massachusetts Institute of Technology Physics Department Representative Sigma Pi Sigma National Honor Society Mechanical Engineering With a Concentration on Aerospace Modeling and Design; Undergraduate Analysis of Particle Kinetics and Heat Transfer Variability in Fluidized Bed Processing; Undergraduate Analysis of 3-D Contact Mechanics Problems by the Finite Element and Boundary Element Methods; Undergraduate Advanced Composite Materials Research for Air and Ground Vehicles; Undergraduate Meta-control of Combustion Performance with a Data-mining Approach; Undergraduate Hydrodynamic Instability at High Energy Density; Post Graduate Topology of Birational Manifolds and Applications to Degeneration; Post Graduate Blast-Wave-Driven, Multi-Dimensional Rayleigh-Taylor Instability Experiments; Post Graduate Effective Field Theory and D Grand Unified Model; Post Graduate Transitory Control of Separated Shear Layer using Impulsive Jet Actuation; Post Graduate Affiliations American Mathematical Society; Member Connecticut and Western Massachusetts Chapter of Mensa; Member Knights of Columbus; 3rd Degree Knight American Physical Society; Member American Society For Quality - Certified Quality Improvement Associate Connecticut Academy of Science and Engineering; Member American Institute of Aeronautics and Astronautics; Member Board of Directors; HARC Inc. American Society of Mechanical Engineers Personal Information Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012 Skills 3-D, Approach, auditing, calculators, continuous improvement, Data-mining, Derivatives, engineer, ETL, finance, Government, ISO, ISO 9001, law, Director, Materials, Mathematics, MATLAB, meetings, Minitab, Modeling, personnel, Physics, pricing, Proofing, proposal, Quality, Quality Assurance, Reporting, Research, RFP, routers, Six Sigma, SPC, Statistics, supply chain, Supply Chain Management Additional Information PUBLICATIONS: Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012

AVIATION

BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic communicator who consistently exceeds goals and expectations. Skills Brand development Analyzing market trends Established track record of exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 to Current Business Development Executive State Responsible for growing Ceridian's business throughout the Canadian Enterprise Market Collaborates with internal stakeholders to develop strategic GTM Works with internal marketing team to develop campaigns for the targeted market Manages the introduction of new programs and/or features within Ceridian to consumer base Conducts market research, profiles customers, makes presentations and participates in sales calls and marketing events to establish customers and determine market segment revenue potential Develops and implements marketing and sales strategy for securing and/or increasing market share, sales and profit Participates in quarterly QBR's. Company Name November 2015 to January 2017 Solutions Analyst City , State Reviewed new customer orders and manually enter data into SAP. Processed transactions pertaining to designated vendor. Provided information and guidance on vendor products and programs. Company Name October 2012 to October 2015 Product Marketing Specialist City , State Owned the communication of Vendor Partner business strategy to internal partners (Sales, Purchasing, and Marketing Services) Consumer and sales rep marketing at 5LINX convention seminars including marketing, branding and consumer relations. Met and interacted regularly with Vendor Partner reps, management, and executives to make formal presentations on product trends, performance, profitability and results of product line promotions Assumed leadership role in the department and vendor meetings on assigned projects. Company Name December 2011 to July 2012 Project Coordinator/ Sales City , State Created publications that were focused on key business sectors reaching corporate-level executives worldwide. Delivered content through print and online media. Developed and maintained long-term relationships with vendors and clients. Consistently hit and exceeded sales goals. Built strong client relationships and provided value-adding services. Developed sales strategies and negotiated and closed profitable projects. Education and Training Miami Dade College 2013 Marketing Management Real Estate City , State Marketing Management Real Estate

BUSINESS-DEVELOPMENT

ENGINEERING LAB TECHNICIAN Summary To obtain a position in my field of Electronics with a company that offers opportunities for advancement based on strong technical skills and work performance. Skills Construct, test and troubleshoot AC/DC circuits Determine voltage, current, resistance and power by calculations and measurements Identify electronic components and schematic symbols Utilize oscilloscopes to measure AC frequency Very proficient in soldering Troubleshoot and identify faulty capacitors, inductors and transformers Skilled in the use of hand tools for repairing and installing electronics Create circuits with Multisim CAD software Assemble/disassemble PCs and electronics to the component level Familiar in C+, C++, Java script, SQL, Visual Studio, Microsoft Team Foundation, Microsoft Test Manager, Tera Term, GShell, Linux, OSi Studied and understand Programmable Logic controllers Digital communications with fiber optics Understand different types of transmission lines: twisted pair, UTP, shielded pair and coaxial Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook Strong oral and written communication skills Adapt to new technology at an accelerated rate Experience Engineering Lab Technician Jan 2014 to Jan 2016 Company Name － City , State Run software tests, physical checks and Beverage QA tests on new technology being developed. Build test cases for new software builds. Perform regression, functional and smoke testing. Use refractometers to test brix. Use oscilloscopes to test wave patterns in circuits. Support different platforms with software installation, light plumbing and testing. Trained in All Beverage Quality test tools, including Refractometer, Oscilloscope and Function Generators, Multimeters and all basic hand tools. Run various test cases on NEW Platforms to ensure stability in units before field release. Responsible for Mechanically troubleshooting Lab Fixtures within the Freestyle Platform. Calibrate Alpha and Beta prototype units to perform at optimal expectation. Work closely with software developers testing strategies in the implementation of software. Microsoft test manager to write test cases and create bugs for software development. Microsoft Team Foundation Server to add tasks to PBI's. Tera Term software application to provide ssh/serial connection to Linux platform devices. GShell software to view modify on sub machines. Engineering Validation Test Technician Jan 2012 to Jan 2014 Company Name － City , State Test and validate new technology from automotive manufacturers. Run environmental tests on infotainment devices. Build various wire harnesses for testing equipment. Operate thermotron chambers to test stability in head units. Perform continuity tests on wiring assemblies. Run X-axis, Y-axis and Z-axis vibration tests. Test DVD, CD, GPS, USB, and IPOD infotainment devices for manufacturers specifications. Electromechanical Technician Jan 2010 to Jan 2012 Company Name － City , State Build and calibrate 9500 series mercury porosimeter instruments. Build 2020 series chemisorption and physisorption instruments. Electromechanical assembly. Assemble PC Boards. Use hand tools to build, calibrate and test entire units to completion. Troubleshoot components when failures occur in unit boards. Assemble plumbing and servo valves. Driver/Mall specialist Jan 2001 to Jan 2009 Company Name － City , State Drive and maintain a 30 ft. pumper truck. Interact and service customers on a daily basis. Handled complicated machinery constantly. Education and Training Associate of Science Degree , Computer and Electronics Engineering Technology 2013 ITT Technical Institute － City , State Computer and Electronics Engineering Technology Bachelor of Science Degree , Electronics and Communication Engineering Technology September, 2013 Electronics and Communication Engineering Technology Maintained an A average every quarter since enrolling *Obtained highest honors certificate every quarter 3.7 Publications M.K.I. Waste Oil Systems Steve Brawley (C.E.O. of M.K.I. Waste oil systems) (678)-898- 2283 Skills Alpha, automotive, basic, C+, C++, CAD, CD, oral, DC, DVD, electronics, fiber optics, functional, GPS, hand tools, Java script, Linux, Logic, machinery, Access, Excel, Outlook, PowerPoint, Microsoft Word, Multimeters, oscilloscopes, Oscilloscope, OSi, plumbing, Quality, QA, repairing, ssh, software developers, software development, software installation, soldering, SQL, test tools, transformers, transmission, Troubleshoot, troubleshooting, USB, view, Visual Studio, wiring, written communication skills

ENGINEERING

SENIOR GRAPHIC DESIGNER Summary Diverse, results-oriented graphic designer with over 30 years of experience in print, logo design, and dimensional signs. Passionate about comprehensive, strategic and brand-building design. Demonstrated ability to work both independently as well as collaborate in large design teams. Flexible, big picture, out-of-the-box thinker and expert brain-stormer, with special emphasis on conceptual design. Highlights Graphic Design Expertise Creative Design Aptitude Quality Assurance  Team Leadership Adobe CC Suite Strategic Planning Training and Development Corporate Design   ​ Accomplishments Successfully orchestrated complex projects from the idea stage through design, mock-up, and final rendering to meet customer expectations, while building customer loyalty. Grew client base through strategic relationship building and consistently delivering successful campaigns and designs. Experience 03/2017 to 08/2018 Senior Graphic Designer Company Name － City , State Sketched designs for large home builders, such as Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes,  Stylecraft Homes, Dan Ryan Homes etc.  Adhered to strict branding guidelines when preparing sketches for client review Designed logos, interior acrylic display signs with stand off wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs,  site ID sign, model ID signs, banners, and more! Prepared all final print files Uploaded sketches and final print file links to Keyed IN initially, and then to Pace Software. Cut vinyl on FC7500 Plotter 01/2005 to 01/2017 Senior Graphic Designer/Production Manager Company Name － City , State Developed creative graphics that simplified complex messages. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Maximized operational efficiency by mentoring staff on various customer service initiatives. Spearheaded and coordinated graphic design projects from conception to completion. Collaborated with clients to create vision, conceive designs, and meet tight deadlines daily.  Developed excellent relationships with multiple vendors and outside installers to ensure the success of current and future projects. Created and fashioned highly persuasive sales and marketing proposals. Processed Estimates, Price Proposals & Invoices and e-mailed customers via Quick Books. Printed in-house designs and customer prepared files on wide format printer. 05/1995 to 01/2005 Graphic Designer Company Name － City , State Designed interior and exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc Vectorized and designed client logos Cut vinyl on Ioline Graphics Plotter Printed graphics on HP 5500 large format printer Education Liberal Arts Florida State University Panama Canal Branch Visual Communications Art Institute of Pittsburgh － City , State Associates Degree Skills Invoicing: Quick Books Software: Adobe Illustrator CC & CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer  Printers: HP 5500, HP DesignJet L25500  Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500 Sign Tracking Software: Keyed IN and Pace  Portfolio www.dmohanco.com   Linked In https://www.linkedin.com/in/denyse-mohancographicartist  

DESIGNER

CONSULTANT Qualifications I am a senior IT infrastructure specialist and have 7 years of OEM administration and 6 years of DBA administration. I have Masters in Computer Applications (MCA) and a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. With an overall experience spanning 12 years and having worked for Oracle for a period of 11 years, I have a tremendous track record in IT support area for multiple products and applications with a great level of consistency and excellence. My expertise includes, His expertise includes, Project Management Oracle Enterprise Manager Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Operations Management Change Management *AWS Process capability Technical support for 24X7 systems Technical Skills Skills Experience Total Years Last Used Operating System : Linux, HP-Unix, Solaris, Windows 9 12 2016 Work Experience July 2016 Company Name Consultant Collaborate with Clients, customers to ensure successful implementations which includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. December 2014 to June 2016 Company Name City Manager Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services. Manage a global team for Cloudem administration (OEM 11g,12c) Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them. Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance. February 2005 to November 2014 Principal systems Consultant Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team. Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet. This is an ever growing portfolio as Oracle is constantly adding new data centers. When a new site is added it is the job of our team to build out the new EM environments. Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site. This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services. Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments. Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance. Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations. Administer/upgrade/patch Oracle WebLogic servers. April 2004 to February 2005 Company Name Associate Consultant Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model. Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server. Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK. Applying Patches for backend Changes Monitoring Backup Schedules. Provided 24x7 on call production support Database Reorganizations to reduce fragmentations. Monitoring alert logs, trace files to check Database health and corruption. Education and Training MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification : BSc Math BSc Math Skills Architect, Backup, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, Clients, Database Administration, DBA, databases, Database, disaster recovery, inventory, IT support, ITIL, Linux, People Management, Managing, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner

CONSULTANT

BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Highlights Fluent in English and Spanish Action-oriented, results-oriented, "take charge" Sales and Customer Service Professional Superior communication skills Superb follow up skills Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups Effective team player Capable of delivering a strong business case for client action with the skill set necessary to bring it to close Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales. Increased sales volume by adding 34 new accounts in the assigned territory. Managed a portfolio of 21 accounts totaling $14.5MM in sales. Experience Business Development Director 11/2012 to Current Company Name City , State Managed 3 Franchise , Kia , Hyundai , CDJR ( Chrysler,Dodge,Jeep & Ram ) Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns Built Strong Relationships with Fleet Organizations Developed a two man team that handles all heat cases Sales Representative 01/2009 to 05/2012 Company Name City , State Developed and managed five Home Depot accounts, generating over $5MM in annual revenue Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue Won the Sales Driver Award, FY 2009 Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training Won "Rookie of The Year" Award, 2010 Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing Won "Ultimate Team Player" Award, 2011 New Home Counselor 01/2006 to 07/2007 Company Name City , State Sold 28 new homes and produced $5,236,000 in revenue in first six months Achieved 97% capture rate for in-house lending company Sustained high profit margin through tactful and diplomatic negotiations Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability Held first-time home buyer workshops to build comfort and demand Minimized sales cancellations by meticulous customer qualification and realistic expectation setting New Home Counselor 10/2004 to 01/2006 Company Name City , State Sold 58 new homes and produced $8,700,000 in revenue Used blueprints without a model to sell 39 homes Participated in numerous TV commercials for Mi CasaTV Protected profits from margin degradation through advanced negotiation skills Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day Orchestrated community outreach programs to create demand for move-ups and first-time buyers Achieved lowest cancellation rate in Dallas Division Built loyal relationships with a large, diverse Realtor base Developed strong relationships with a large portion of the investment community Completed all requirements at Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 to 07/2004 Company Name City , State Achieved 154% of FY 2000 sales quota Implemented weekly training with sales team Achieved 125% of 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales by 14% in Q2 and Q3 of 1998 Preserved margin by selling at an average of four percentage points above industry standard Broadened market base by identifying new opportunities to expand the focus of wholesalers Tracked customer acquisition cost versus profitability Created and negotiated contracts, agreements, proposals, and purchases Education Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005 How to Build a Complete Sales Person , Plano, Texas 2005 Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005 CSRE : Psychology 2011 P.E.E.R.S City , State , USA Psychology of Sales, Brian Tracy : Sales and Marketing 2005 Beazer University City , State , USA CFNI : Theology 2003 CSRE City , State , USA Associate of Arts : Theology 2003 CFNI City , State , USA Skills Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing

BUSINESS-DEVELOPMENT

PROJECT MANAGER AND TECHNICAL IMPLEMENTATION Career Overview Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it. Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains. Qualifications AS/400 Administrator Excellent problem Solving abilities Project Manager Web Application Security AS/400 Setting goals and objectives QA Tools Enterprise Technologies System Upgrade/Migration/Back up Management and Teamwork Data Backup and retrieval AS/400 Prioritization Tasks Clear Quest / SharePoint Product Template RPGLE/ILE Technical Specifications Creations COBOL/400 Strong knowledge of ITIL. CL/400 Integration across IPC (Incident, Problem, & Change Management) Utility: Query and SQL ALDOM/ACCES Adaptation Model Ethical Management Analyst Programmer Well Tracking Management Development of departmental budgets Coaching and effective delegation of tasks. Excellent Communication Skills Decision-Making and conflict. Manage multiple tasks simultaneous Ability to perform hands on work team. Management of meeting and time production. Technical Skills Skills Experience Total Years Last Used IT Project Manager Analyst & AS/400 Administrator 13 2016 Accomplishments -Implementation Core banking (AS/400) Company: FISERV -Upgrade Core banking Work Experience Project Manager and Technical Implementation Apr 2003 to Mar 2015 Company Name － City Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Supervised and provided direction for six technical direct reports regarding network activities. Recommended network security standards to management. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Developed data architecture design to enable analysts to perform targeted customer analysis. Weekly monitoring of the project. Technical Project Manager Jun 2015 to Feb 2016 Company Name － City Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications. Established compatibility with third party software products by developing program for modification and integration. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Built application platform foundation to support migration from client-server product line to enterprise architectures and services. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications. Consistently met deadlines and requirements for all production work orders. Supervised and provided direction for six technical direct reports regarding network activities. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Weekly monitoring of the project. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object. RESPONSIBILITIES BASIC Project Manager Company Name Define the scope of the project in collaboration with senior management. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources required to complete the project. Execute the schedule for project completion that effectively allocates the resources to the activities. Follow up on objectives and measures upon which the project will be evaluated at its completion. Execute the project according to the project plan. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time, within budget and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase. Provide guidance and direction to the program and other teams involved. Support issues resolution and delivery across department teams. Create and present executive level documentation for use in program status and communications. Support program / project management routines. Education and Training High School Diploma 2003 Juan Pablo Duarte － City Skills -AS/400 Administrator -Project Manager -Web Application -Security AS/400 -Setting goals and objectives -QA Tools -Enterprise Technologies -System Upgrade/Migration/Back up -Management and Teamwork -Data Backup and retrieval AS/400 -Prioritization Tasks -Clear Quest / SharePoint -Product Template -RPGLE/ILE -Technical Specifications Creations -COBOL/400 -Strong knowledge of ITIL -CL/400 -Integration across IPC (Incident, Problem, -Utility: Query and SQL & Change Management) -ALDOM/ACCES -Adaptation Model Ethical Management -Analyst Programmer -Well Tracking -Management. -Development of departmental budgets -Coaching and effective delegation of tasks -Excellent Communication Skills Decision -Making and conflict -Manage multiple tasks simultaneous -Ability to perform hands on work team -Management of meeting and time prod.

BANKING

CONSTRUCTION WORK Career Overview Highly skilled in working with people. Main course of work has been in the Construction area but computers were also a big asset to my knowledge as running a business requires the use of a computer and skills as many other things. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Testing Excellent problem solving skills Customer needs assessment Accomplishments Leadership   Served as leader and instructor of new sub-contractors. Project Management   Managed complex projects, facilitating acquisition of business requirements. Prepared specifications, developed reporting and analytics Website Design Website Design   Created accent graphics, banner ads, icons, animations and logos using WordPress. Client Interface   Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and resource budget planning. Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery. Team Collaboration   Initiated development team evolution strategy and deployed best practices, such as team building, hard work development and repeatable builds. Defined project skill sets in line with methodology and drove training. Work Experience Company Name May 2014 to Current Construction Work City , State Prepared and presented technical proposals for clients. Meeting with the engineers and inspectors for all of the work they needed was also a part of my job. Accomplishments I have learned how the process of building a building works. How to interact with all of the workers and engineers and inspectors. The process of scheduling who to come during what time was also clearly visible for me. I have learned how to set up a frame. How to read blueprints. I have perfected my skills of interacting with different people on a very professional level. Working with heavy machinery was also infused with my work. Time planning also taught me a great amount of skills. Company Name March 2012 to Current Owner City , State Each day I come to my office and get the work orders that I can complete that day. I plan each day accordingly so that I am efficient as possible. I drive to job sites and do very professional type of work. Interacting with neighbors happens daily so I have learned to interact in a very professional type of way, answering any questions they have but also not giving out too much information. Doing work with buildings plays a major role because I have to winterize the houses. Finding broken pipes in the walls and submitting them to the larger companies. Problem-solving skills are used daily. Accomplishments I have earned the trust of my contractor. I have increased the number of jobs I take each day because of the efficiency I have learned. Meeting with certain people and providing access to homes has become a large portion of my work so I have made many business partners. The network of people I knew in this field has grew over these two years and I am very proud of that. Skills Used Problem solving is a big part of my job! I use it daily. Efficiency is used daily and i am proud to say I have acquired this skill. Interacting with business partners, neighbors, and anyone who has any questions is also a skill i have learned, from calling people and setting up appointments, to evicting people out of foreclosed homes. Company Name June 2008 to September 2008 Painter/Carpenter City , State Each day I would paint the interior and exterior of houses and offices. We came to the job site early to get as much work done as possible. We would paint and then when we would make it back to the job site a different day after the paint would dry, we would usually install the mill work. Accomplishments I acquired friends and business partners during this job. I would see many people that we did business with and very often they would recommend us to their friends and family. I also learned how to be very careful with the work that I do as paint cant be easily washed off or changed. I learned to do it right the first time. Skills Used Doing everything carefully was the key to this job. Being very friendly with the crew and with the people we were doing business for was also a big deal. I learned about the way houses are built and how to treat different parts of the houses and buildings differently. Education and Training Highline Community College 2014 AA : General City , State Skills framing, frame, machinery, office, Windows, Microsoft, Mac, Apple, works, networking, paint, problem-solving skills, read, scheduling, typing, computer, formatting, leadership, teaching, learning, time-management, client negotiations

CONSTRUCTION

CREATIVE GRAPHIC DESIGNER Summary After reviewing your post with much interest, please take into consideration my qualifications and work experiences in your search. As an exceptionally versatile Graphic Designer/Artist, with 19 years of expertise in marketing, advertising, packaging and publishing; working for a variety of industries in medical, education, B2C and Corporate. My objective now, is to find a position that will utilize my abilities, challenge and expand upon my creativeness and knowledge; while I provide my artistic assets in art and design to the benefit of an organization such as yours. My skill set includes designing from concept all the way through to production, high-end catalogs, advertisements, brochures, trade show graphics, posters, packaging, direct mailers, presentations, medical journals, educational books and more. Utilizing Adobe CS6, Acrobat Professional and I-Books Author. In addition to, Microsoft Office, various databases, time management and soft-skill applications on both Mac and PC operating systems. From the School of Visual Arts, I received a Bachelor of Fine Arts with a major in Illustration and a minor in Computer Arts. I am a resourceful, reliable self-starter; whether collaborating within a team environment or working independently with minimal supervision. Every assignment big or small is performed with a love for art and design from start to finish and attention to detail and deadlines. If you are interested, please call to further discuss my qualifications and how I may be a valuable future member for your team. Skills Children's Trade K -12 Book Packaging Medical Publication Product Packaging  Advertising Trade Show Graphics Catalogs & Brochures Presentations & Hand-Outs Experience Creative Graphic Designer Apr 2006 to Feb 2016 Company Name － City , State • Primarily, design new speculative advertising and/or enhance existing campaigns for small to mid-size business clients for publication in directories, magazines, mobile apps and direct mailers • Verbal/written communication with clients, media consultants to present and/or springboard design idea • Routinely support Marketing and Sales division by creating collateral and training material; such as, posters, presentations, invitations, photography, awards and handouts • Utilize LiveMeeting and Webcast to brainstorm, present or troubleshoot any design issues with staff and/or clients Graphic Designer - Contractor Feb 2002 to Mar 2014 Company Name － City , State • Facilitate creative design from start to finish for all of the company's promotional, marketing and visual needs • Collaborate with marketing on concept, design and schedules for advertising, marketing materials, trade show graphics • Communicate with publishers, digital and print vendors on behalf of the client to confirm work delivered by pub dates, monitor and assure quality, troubleshoot and resolve any design and digital or print issues as they arise ​ Freelance Graphic Designer Feb 2005 to Mar 2006 Company Name － City , State • Design, layout, illustration and production of feature articles, monthly articles, contents page, infographics, charts and graphs for 3 monthly medical journals and Pharma-sponsored quarterly supplements  • Liaison with medical editorial director and department, art director and graphic designers to assure journals and supplements are completed by monthly pub dates Freelance Graphic Designer: Packaging Apr 2004 to Aug 2004 Company Name － City , State • Package design of licensed products and creating mock mechanicals of 3D displays for client approval • Technical illustration and enhancing existing Cad illustrations of products to appear in instruction leaflets • Design and production of specialized catalog inserts, product instructional leaflets and gift wrapping Freelance Graphic Designer/Artist Mar 2004 to May 2004 Company Name － City , State • Design board books for licensed children's trade books; ie: (Barbie, Walt Disney, Sesame Street and Nascar) • Composed cover art utilizing company's brand approved art templates, stylesheets, colors and artwork • Design seasonal feature catalog inserts for Reader's Digest Children Books catalogs and promo-brochures Education and Training Bachelor of Fine Arts , Sequential Arts (Illustration) 1999 School of Visual Arts － City , State , USA Skills 3D, Acrobat, Adobe CS, advertising, artist, art, BOOK DesiGn, Branding, Brochures, Cad, Catalogs, catalog, concept, creative design, client, clients, edit, Graphic DesiGner, Graphics Design, graphics, Graphic, instruction, ie, marketing, marketing collateral, marketing materials, Marketing and Sales, Microsoft Office, pacKaGinG DesiGn, Package design, photography, Posters, Prepress, Presentations, Print Production, publication, quality, raDiO, Technical illustration, training material, web graphics, Author, written communication

DESIGNER

SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY Executive Profile High-energy results oriented Chief Information Officer offering global professional experience in managing complex information technology environments and cross-cultural teams while effectively aligning and supporting key company initiatives. Skill Highlights Strategic Planning Results-Oriented Self-Motivated Customer-Oriented Project and Program Management Change Implementation Team Leadership Time and Resources Optimization Core Accomplishments Project Management:   Managed cross-functional teams on large implementations and development projects through out full cycles of system development and Implementation methodologies.   Project Planning:   Developed successful implementation and migration project plans, providing and controlling detailed work-plans, data conversion and integration strategies, and production cutover & contingency plans. Solutions Modeling:   Performed business requirements gathering, gap/fit analysis, solution designs, development and deployment of application solutions. Technology Architecture:   Designed and implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture and disaster recovery plans. Delivery Efficiency:   Delivered all assigned projects on time and within budget, realizing significant improvement of processing efficiency through in-depth performance analysis and process change. Risk Mitigation:   Conducted periodic risk assessments and mitigated risk by preparing and executing comprehensive testing strategies, which included complex business scenarios, and systematic stressed testing. Customer Relations:   Develop and maintain all accounts referenceable, providing mutually beneficial partnerships between employers and customers. Professional Experience Senior Vice President of Global Information Technology 06/2004 to Current Company Name City , State Responsible for all aspects of Information Technology globally with a staff of 70 employees world wide. During my first year tenure, eliminated high dependency on consulting firm supporting an ERP system globally by developing, hiring and mentoring adequate IT staff resulting in the creation of self-sufficiency and the generation of about of $2.5 million dollars savings per year. As one of the key members of the M&A team, planned, and delivered successfully in all of the acquisitions executed by the company, enabling the realization of anticipated benefits through the migration of systems and integration of technology. Delivered a single global suite of applications with seamless integration that provided significant efficiency gains, by eliminating duplicity, and streamlining business processes. Introduced our Engineering and New Product Development teams to the use of Project Life Cycle management system speeding up our introduction of new products to market Enabled effective analysis and decision making through improved analytical capabilities delivered in a single repository of reporting through one data model across all entities. Formed the company's first IT Steering Committee which is utilized as the forum for IT strategic planning and priority recommendations regarding major IT projects. Deployed reliable, scalable and fault tolerant technical infrastructure that has provided maximum up time and redundancy on all mission critical systems and technology Provided high-performance, high-availability and secured networks that are leveraged to facilitate voice, data and video communications among offices across the globe while generating significant cost savings. Director of Information Technology 01/2002 to 06/2004 Company Name City , State Managed a large ERP implementation project and the technical infrastructure operations for a large replicator and distributor of DVD and VHS movies. Responsible for a staff of 20 IT professionals, directly involved in the implementation of new technology and business applications. Completed successfully and on-time the implementation of Oracle applications, after taking over a project that was significantly late and full of issues. Restructured the technical infrastructure of the company to be able to support the new ERP system through out all US locations. Led the analysis, design and deployment of web applications to provide customers with access to real-time information and services. Implemented a wireless inventory control solution through the use of Radio Frequency devices. Developed a new technical support model and implemented new policies and procedures for the processing of technical support requests. Hired and mentored new IT personnel for the post-production support of the new ERP application system. Trained overseas personnel on the implementation and configuration of Oracle applications. Practice Director 01/1995 to 01/2002 Company Name City , State Managed projects ranging from $500K to $10M, with an average budget savings of 20% under estimate and ahead of schedule. Coordinated, directed, and managed a practice of 22 consultants. Prepared Request for Proposals responses for large-scale implementation projects. Performed full lifecycle project management and supervision of both permanent employees and contractors, domestic, and offshore. During my 7-year tenure at Oracle Corporation, participated in the business development of over $24M of new contracts. Completed successfully, on time and on budget, several large-scale implementations of Oracle's ERP suite of applications for Fortune 100 clients. Conducted Functional and technical architecture assessments, providing customers with solution designs, implementation approach, and recommendations. Served as subject matter expert for the Supply Chain, Manufacturing and Financial aspects of several different projects. Managed multi-national virtual teams, operating on one large project from several different locations, achieved project benchmarks ahead of schedule/under budget. Worked closely with the development organization on integrated testing of product releases and customer pilots of new product. Information Systems Director 01/1993 to 01/1995 Company Name City , State Managed business applications and technical infrastructure operations, for a 2,800-employee manufacturing and distribution company. Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies. Responsible for the implementation of Manufacturing and Financial systems domestic and overseas. Responsible for the planning and introduction on new business processes and technology infrastructure to support company's growth. Successfully completed the implementation of Oracle Financials, that resulted in the decrease of past due accounts and in the increase of accuracy and timeliness of financial reporting. Successfully concluded the implementation of manufacturing applications at facilities in Monterrey, Mex., resulting in the decrease of manufacturing cycles and the increase of supply chain performance at corporate targeted levels. Information Systems Director 01/1990 to 01/1993 Company Name City , State Supported corporate-wide projects in the selection, delivery and management of new technology. Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail As the Project Manager, successfully completed the implementation and integration of MAPICS, increasing company's up-sell capabilities, by enhancing Supply Chain Streamline. Successfully deployed new hardware and software architecture through out the company and reduced significantly the need for non-integrated PC based systems. Implemented the use of Electronic Data Interchange with preferred business partners increasing customer service levels. Implemented the use of statistical performance measurements, allowing top management to monitor productivity, order fulfillment ratios, inventory accuracy and other productivity related targets. Information Systems & Technology Manager 01/1985 to 01/1990 Company Name City , State Functioned as the Information Technology Manager while orchestrating the proposal and selection of new computing technology and Enterprise Resources Planning systems application. Successfully completed the implementation of MANMAN MRPII application. Designed, developed and implemented a Pull Material System to improve inventory control and KANBAN replenishment of critical material items. Designed, developed and implemented a Bar Code Labeling System to manage shipping and receiving of raw materials and finished product and to comply with customer standards. Senior Systems Analyst 01/1984 to 01/1985 Company Name City , State Responsible for the implementation of retail industry best practices and for the development of new distribution and replenishment systems. Designed and implemented a multi-tier replenishment system, for a large chain of supermarkets. Participated in the designed an implementation of pricing & promotion systems and a sales forecasting system. Education B.S : Computer Science 1983 University of Texas at El Paso City , State Computer Science Languages Bilingual - Fully fluent in English and Spanish. Skills •Experienced in strategic planning and execution. •Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. •Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud SaaS and IaaS •Excellent understanding of computer systems characteristics, features, and integration capabilities. •Experienced with systems design and development from business requirements analysis through to day-to-day management. •Proven experience in IT planning, organization, and development. •Excellent understanding of project management principles. •Constant focus on organization's goals and objectives. •Demonstrated ability to apply IT in solving business problems. •In-depth knowledge of applicable laws and regulations as they relate to IT. •Strong understanding of human resource management principles, practices, and procedures. •Proven leadership ability. •Ability to set and manage priorities judiciously.

INFORMATION-TECHNOLOGY

DIGITAL MARKETING SPECIALIST Summary I'm a creative retail-marketing professional with 10 years of experience managing omnichannel marketing campaigns. My specialties include digital marketing and media, direct marketing with a strong emphasis on direct mail, CRM and database testing, customer segmentation, event promotions, credit, loyalty and project management. I have the innate ability to effectively and efficiently execute complex marketing campaigns in a fast paced environment with tight timelines. Highlights Experience Company Name May 2013 to January 2015 Digital Marketing Specialist City , State Responsible for the discovery and development of marketing strategies for both desktop and mobile to drive traffic and sales while meeting ROI goals. Assisted in the development, launch and management of a customer acquisition and CRM retargeting program created to attribute in-store purchases to online behavior. Assist in the planning, execution and analysis of display advertising through various online media networks to support marketing campaigns. Optimize SEO and SEM campaigns utilizing reporting tools such as Google Adwords to review keyword performance and return on ad spend in support of merchandising focus and promotional cadence. Support new store openings and brand marketing events through geo-targeted digital media and marketing campaigns. Manage partnerships with affiliates in order to promote CRM offers and storewide promotions to increase traffic and sales both in-store and online. Leverage data to match customer's across devices and to identify new to file. Managed all digital media relationships such as YouTube, Hulu and Pandora. Assisted in the planning, launch and management of a brand sponsored Pandora station www.pandora.com/expressrocks. Company Name Current to January 2015 Account Director Account Director City , State for a large insurance and financial client. Manage a team of 4 account executives in the execution of omnichannel marketing campaigns. Allocate agency support and resources to ensure client assignments and day-to-day responsibilities are executed above and beyond expectations. Develop strategies and tactics to achieve client objectives within budget and on time. Manage vendors in the production and planning of omnichannel marketing campaigns including direct mail, email, web development and digital marketing. Assist in identifying and developing new projects and business opportunities for both our current client and future clients. Analyze data to apply results to future campaigns in an effort to execute more effective and efficient direct marketing campaigns. Company Name May 2010 to May 2013 CRM Specialist City , State Planned, executed and analyzed over 50 direct mail and in-store CRM campaigns that totaled approximately 150 million pieces circulated yearly. Specialized in database testing, customer segmentation, modeling and prospecting for direct mail campaigns executed both domestically and in Puerto Rico and Canada. Provided marketing support for partnerships with such programs as America's Next Top Model, SXSW, Coachella and Fashion Star, Managed credit and reward program that generated over $350 million in sales in 2010. Manage gift card budget of over $1 million for card production, promotional programs and maintain B2B partnerships. Assisted in the development and launch of the new Express loyalty program NEXT. Assisted in customer acquisition and brand awareness to support store grand openings both domestically and internationally. Company Name October 2007 to May 2010 Marketing Coordinator City , State Assisted in the coordination and launch of our redesigned web sites; asfurniture.com and vcf.com. Managed partnership with Columbus Crew to help in branding efforts. Assisted in new product launches and rebranding campaigns. Conduct competitive analysis for key markets. Maintained cross-functional partnerships with merchandising and merchandise planning to help support marketing campaigns. Proofed all advertisements for pricing, copy and product accuracy. Company Name September 2005 to October 2007 Senior Healthcare Sales Recruiter City , State Responsible for increasing sales through existing and new clients. Recruited, screened and managed over 175 healthcare professionals with roles such as RN, LPN, LSW, LISW, STNA and CNA. Created and executed direct mail campaigns that increased field staff by 20%. Responsible for generating new business with all types of healthcare facilities. Responsible for planning, marketing and executing seasonal vaccination clinics. Education Franklin University 2005 B.S : Marketing Marketing Promotions and Public Relations City , State GPA: Dean's list 2005. Marketing Marketing Promotions and Public Relations Dean's list 2005. North Central State College 2003 business data communications City , State business data communications Skills Digital Media, Digital Marketing, Social Media, E-Mail, Direct Mail, Mobile, Promotions, Branding, Customer Acquisition/Retention, Analytics, Budgeting/Forecasting, Database Marketing, Testing, Customer Segmentation.

HEALTHCARE

ASSISTANT TEACHER Summary Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Highlights Positive and cheerful Active listener Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Student Teacher 02/2013 to 02/2014 Company Name City , State Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children. Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State Assist teacher in setting up learning centers, carry out activities with children. Serve meals to children, family style. Supervise children during playground area. Summary of qualifications. Education Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State Early Childhood Professional Certification : Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills

TEACHER

INSTRUCTIONAL DESIGNER Summary Tamantha Uebele is a Home Health Clinical Analyst and Instructional Designer with over 28 years' experience in home health and hospice and the Epic Home Health application for 5 years. During an enterprise install for ProHealth Care, Tamantha served as Business Analyst, Principal Trainer, and Application Coordinator during an end-to-end implementation and system updates post go-live. She was into the build phase of a system upgrade when she went into consulting. As analyst consultant for Providence Health & Services, she led a Community Connect Home Health implementation project involving discovery, validation, workflow design, build, and testing. At Northwest Community Hospital, she served as build analyst on the Home Health team where her experience involved validation, workflow design, build, testing, and clinical break-out sessions. At Lahey Health, Tamantha was Instructional Designer leading their Home Health agency's training environment build, materials build, and classroom instruction for an integrated implementation. She continued with go-live support, Nova review and testing with system updates. Tamantha possesses expertise in designing, building, implementing, and supporting the Home Health and Hospice application as well as other applications used for Home Health's module to run successfully (ADT & Cadence.) She has experience in an array of Epic functionality, including Facility, Profile, & Department Settings, Contact & Visit Types, Reporting Workbench, Print Groups, Custom Form Build, InBasket, User & Provider build, security templates and settings, Cadence Templates, Smart Tools, Care Plan build, and the technical needs of Remote Client. Qualifications Epic Home Health Clinical Certification (2009, NVT 2010, NVT 2012, NVT 2014, NVT 2015) (includes Hospice) Epic Principal Trainer/Instructional Designer for Home Health Clinical (TED 2010) Highlights Consultant experience: Lead in Home Health Implementation with responsibilities including: workflow analysis, recommendations, redesign, presentations, and team member duties Formal sessions include: data gathering/discovery, workflow validation, integrated workflows, building & testing, and training 28 years of experience in the Home Health and Hospice Full project experience: planning, validation, build, testing, go-live, maintenance, and optimization Knowledge & Experience with every version of Home Health since 2009 including 2015 releases Knowledge of Home Care and Hospice regulations including OASIS, Physicians' Orders, Care Plans, and Plans of Care Equally qualified as Analyst & Instructional Designer Epic Specific Experience and Expertise Application Coordinator/Analyst Specifics System analysis, build, testing, and system optimization with all versions: 2009, 2010, 2012, 2014, and new releases for 2015 Workflow analysis, development, redesign, and validation Build, maintenance of, and other experience: (but not limited to): Facility settings (EAF), Profile settings (LPR), Department settings (DEP) Contact & Visit Types (LCT & PRC) Reporting Workbench Reports (LRP) Build and layout of forms and form groups including Custom Form Build (LFG) InBasket Classes, Pools, messages, and routing Verbal Order build (LVO) User & Provider build (EMP & SER) Linked Templates, Sub-Templates, security points, and security classes (ECL) Cadence Templates: editing, patterns, exceptions, defaults, & blocks Documentation build (reports, Flow-Sheets, Care Planning, problems, and Interventions) Management & maintenance of the Home Health Databases Integrated workflows between Home Care, Home Hospice, & Inpatient Hospice Facility Integrated workflows between intake, scheduling, clinical documentation, HIM, quality, and billing Security Team Application Lead Data Courier/Migration Team Application Lead Change control and communications Application Lead Business Continuity Access (BCA)/Downtime Application Lead Provided end-user support for all clinical and office users Understanding of Epic's Community Lead structure involving several regions/instances Epic Training & Curriculum Development Development of all Epic Home Health training materials including Lesson Plan Matrix, Course Companions, Training Manuals, and Competency checklists. Train-the-Trainers: Credentialed Trainer and Super-users Classroom instruction for end-users for all non-clinical courses Development of Quick Start Guides and Tip Sheets Training Environment build and Master Patient build for all Home Health courses Maintenance of the Home Health databases Learning Homes Dashboard Work Experience Instructional Designer Feb 2015 to Current Company Name - City , State Clinical Instructional Designer for Home Health during a Wave 2 implementation User, provider, and patient build for the MST training environment Created and update training materials: PowerPoint presentations, Quick Start Guides, exercise books, and Tip Sheets Classroom instruction for various types of classes: clinical, intake, scheduling, quality, and orders Classroom planning including course content, course structure, and class scheduling Build and maintenance of Learning Homes Dashboard Contract Analyst Mar 2014 to May 2014 Company Name - City , State *Contract ended early due to customer's decision to postpone Home Health implementation Analysis, re-engineering, and mapping of current and future workflows with Epic 2014 Version Discovery and validation with analyst team and Subject Matter Experts (SME) New record build and edits for: security, SER's and EMP's, facility structure settings, visit types, contact types, Smart Forms, and other Epic records. Project tracking on multiple tracking tools Led several Care Plan break-out build sessions with clinical SME's Member of several integrated workgroup sessions: Clinical Content, InBasket, scanning, lab, Data Courier Database manipulation and management for Home Health databases Assisted Instructional Designer with 2014 training tools. Consultant Analyst Jan 2013 to Dec 2013 Company Name - City , State Lead analyst for new Community Connect Home Health implementation Data Validation/Workflow analysis of both existing agency and implementing agency Redesign of several workflows and build recommendations needed for agency differences Analysis, build, design, testing, and change control Led several presentations and data gathering sessions involving multi-state regulations and workflows. Led Nursing Care Plan break-out multi-state build sessions Application Coordinator/Analyst & Principal Trainer Jul 2010 to Jan 2013 Company Name - City , State Implementing Home Health, Home Hospice, and a Hospice facility through a successful EMR implementation Analysis, build, documentation, testing, migrating, and updating databases Clinical readiness lead: analysis of current workflows and processes to post go-live modification Managed system upgrades and maintenance of Home Health as well as the Home Health laptop databases required for the Remote Client software (Epic's Home Health module) Initial prep work and build for 2012 version upgrade Principal Trainer for Home Health Implementation: Environment build, Training materials build, management of tools & databases, classroom training Administrative Assistant Jul 2009 to Jul 2010 Company Name - City , State Designed a reporting tool to display clinician productivity to management; proving to lead to increased productivity Created and maintained a department Website linking communication, training, and materials Revised the department's orientation process, including organization, processes, work-flows, materials, and presentation Orientation to new staff members on Meditech & PtCT software Scheduler/Home Health Aide Apr 1991 to Jul 2009 Company Name - City , State Assisted with three scheduling conversions from paper to electronic, and two additional conversions as software changed Patient Care Education Associate of Arts , Information Technology 2010 University of Phoenix

DESIGNER

FREELANCE GRAPHIC DESIGNER Summary Accomplished Graphic Designer with over 15 years experience in graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager, photography, web ad and logo design, etc. Excellent communication skills Effective problem solver and multi-tasker *4-color separation, fake color & digital photography Research and edit material for final publications *Detailed oriented, always met deadlines Proficient in organizing & monitoring large projects *Effective Spanish translator and interpreter Excellent customer service and team player Highlights Mac & Windows platforms Hardware: Scanners, laser & inkjet printers, and large format color poster printers Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8, MS Office and Visio Professional. Adobe Flash CS5.5 animation certification. Cameras: 35 mm and digital cameras: Canon Rebel Xti and Sony F828 Typing: 80 Experience Freelance Graphic Designer 09/2008 to Current City , State Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc. Fine Artist City , State Commission work in 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) and 3D (functional and decorative pottery and clay sculpture in cone 9 and raku). Visual Merchandising Manager 10/2004 to 08/2008 Company Name City Created marketing campaigns to launch new products or services or to promote large annual events; such as: wine festivals, fashion shows, book signings, celebrity meet and greets, etc. Ordered computer hardware, office supplies, graphic tools and materials. Conceived, initiated and developed original designs, concepts and visual layout to create several publications, exhibits, presentation materials, using stock photography, own digital images taken with digital cameras and illustration by selecting appropriate typography, size, paper stock, weight and color to print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads and pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc. to promote several in-store events, programs, sales, book signings, fashion shows, and large community events: wine festivals, book signings and celebrity meet and greets. Contacted and maintained excellent business relations with local print shops, vendors, community leaders, public affairs office. Possessed full knowledge of required print shop forms; such as: single item, hot shop, and weekly, quarterly and monthly requisition forms. Proficient with print shop guidelines, including time requirements and layout presentations for camera ready artwork. Remained abreast of the technical characteristics of reproduction processes; such as: offset and screen printing, mechanics of cropping, scaling and reproduction costs. Katia I. Miller Page 2 Key Accomplishments: Implemented a new initiative by designing and creating historical panels for the Air Force and Marines Military Clothing Stores (MCSS) in Okinawa. New initiative was implemented in the Pacific Region. Successfully reached my goal by reducing office expenses to 33.33% in 2007 versus 2006. Visual Information Assistant 04/2000 to 05/2004 Company Name Provided expertise in graphic design and marketing strategies to promote programs and events for 19 facilities on base. Prepared, edited and coordinated the editorial design and layout of our weekly 319 Force Support's activity page "Northern Highlights" a 4-page insert for the base newspaper, "The Leader". Collected events and programs information from facility managers, edited and designed the layout of our monthly 2-color, 8-page brochure, "The Guide". Assigned by Base Commander and 319th Services Deputy Commander to design color logos for base annual winter and summer bash. Education Las Vegas, NV, Adobe CS5 Certification 07/2013 LV PITA Professional Institute of Technology BFA : Visual Arts 05/2000 University of North Dakota Walton Community College City , State GPA: GPA: 3.80 Visual Arts GPA: 3.80 AS : Graphic Arts Technology 08/1993 GPA: GPA: 3.55 Graphic Arts Technology GPA: 3.55 Languages Spanish: Read, write, speak fluently, and translate *Black & White/Color digital and traditional photography Interests Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Additional Information AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001. VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Skills 3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page

DESIGNER

ADVOCARE DISTRIBUTOR Executive Summary Experienced, energetic Personal Trainer and former college/professional athlete with over 20 years conducting group and one-on-one training sessions in large gyms, as well as small fitness studios. Specializing in strength and conditioning, flexibility training, fitness program design with advanced training in metabolic testing, nutrition and weight management consulting. Formal training in the health and fitness field of business development and leadership training. Extensive sales and customer service experience. Core Qualifications Fitness assessments Customer-oriented Understanding of body fat tables and BMI Fitness equipment operation Senior fitness programming Weight management expert CPR and First Aid certified Excellent sales skills Fitness equipment expertise Fitness programming specialist Operations management Staff development Inventory control Policy/program development Staff training Supervision and training Skilled negotiator Sound judgment Project management Performance tracking and evaluation Team building Professional Experience Advocare Distributor June 2012 to Current Company Name － City , State Generated new accounts by implementing effective networking and content marketing strategies.Contacted new and existing customers to discuss how specific products could meet their needs.Answered customer questions regarding products, prices and availability.Generated new sales opportunities through direct and telephone selling and emails. Asst. Personal Trainer Manager July 2009 to May 2012 Company Name － City , State Contributed to a 75% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Met minimum monthly revenue, service and customer satisfaction goals. Re-racked weights to maintain a neat, organized and clean club. Mediated club employee relations matters for all club fitness employees. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Counseled clients on proper nutrition and exercise habits. Asst. Manager/Personal Trainer January 2006 to January 2009 Company Name － City , State Managed team of 12 of professionals. Surpassed revenue goals in four consecutive quarters. Met minimum monthly revenue, service and customer satisfaction goals. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.Mediated club employee relations matters for all club fitness employees. Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct. Contributed to the operation of a clean, friendly and well maintained health club. General Manager Personal Training/Personal Trainer January 2004 to January 2006 Company Name － City , State Earned the Personal Trainer of the Month Award 5 consecutive months for most revenue earned each month. Monitored 30,000.00 project budgets each month. Mentored, coached and trained 8 team members. Recruited, hired and trained 4 new employees for sales and personal training. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Education Bachelor of Science : Criminal Justice , 1999 South Carolina State University － City , State Coursework in Communications, Criminal Law and Public Administration, Coursework in Sociology and Psychology, Coursework in Juvenile Justice and Deviance in Society Affiliations Collegiate Football 4year-Letterman, Men's Collegiate Basketball Team 2year -Letterman, Aerobics and Fitness Association of America(AFAA) Certificate, American Aerobic Association International(AAAI) Certificate, International Sports Medicine Association(ISMA) Certificate, Partner-Assisted Stretching Certificate, CPR & First Aid Certificate Skills Organizational Skills Communication Skills Business Development Problem Resolution Project Management Sales Customer Relations Departmental Operations Management Staff Development Team Building Team Leadership Team Player Training and Development Administrative Skills Multi-Tasked Computer Proficient

FITNESS

LANDSCAPE TECHNICIAN Professional Profile Diligent and driven banking professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.  Highlights Analytical Detail-oriented Excellent communication skills Strong work ethic Risk management expertise Excellent time management skills Exceptional customer service MS Office proficient Experience 07/2015 - Current Company Name － City , State Loss Prevention/ BSA Analyst Evaluate current fraud situations and formulate recommendations to reduce in the future Use anti-money laundering (AML) software to review members' activity for money laundering and other suspicious activity.  Review structuring reports if software is not functional. Work cases and alerts generated by software, documenting conclusions reached and actions taken. Review member accounts to determine those posing higher risk.  Obtain and evaluate EDD forms and information. File Suspicious Activity Reports (SARs) as necessary. Provide effective written and oral communication with members concerning extended holds, or possible fraudulent transactions, or other security measures taken. Document all actions accurately and timely. Work with Fraud and Security Managers in investigations and recoveries; with Operations (when necessary) to ensure fraud is limited/prevented; with other financial institutions and merchants to process fraud claims 04/2014 - 07/2015 Company Name － City , State Branch Representative Provided superior member service in the Retail branch, answering/ resolving member questions, and discrepancies; performed and processed transactions on sales side of branch- i.e. membership/ loan applications; resolving account related issues; and all cash-related responsibilities related to the service side Achieved assigned cross-selling and performance goals by proactively offering appropriate products and services to each member to ensure Credit Union's growth goals Developed and maintained a strong working knowledge of PFFCU products and services, as well as all policies and procedures associated with entire branch in order to ensure operational effectiveness Produced work that is thorough and completed with minimal errors, delivered the highest level of service by ensuring all member information is secured and protected Maintained a superior volume level of work performed; adhered to all PFFCU policies and procedures 11/2011 - 10/2013 Company Name － City , State Operations Supervisor Oversaw and supported the day-to-day department production activities which included cross training, control, and audit activities, production, and quality control to achieve targeted business goals / objectives. Facilitated departmental workflow, ensured work was properly safeguarded and controlled in accordance with banking policies and procedures; identified, minimized and escalated risk where appropriate. Ensured work adhered to regulations and compliance to CFG policies, departmental policies, risk avoidance standards and SLAs; contributed to the improvement of the customer experience. Tracked and reported key department metrics to include productivity (group / team), large dollar items, general ledger errors, teller errors, customer impact and service level agreements. Reporting demonstrated team's operational effectiveness and efficiency to Retail and Corporate units. Recorded passing audits, 90% customer service, and SLAs met for 5 consecutive years by providing guidance, training and leadership to 12 junior team members who achieved individual / department goals. Provided input in the performance review process; motivated, incented, and rewarded desired behaviors to the team by providing feedback and utilizing available reward and recognition programs. 02/2008 - 11/2011 Company Name － City , State Senior Operations Associate Provided oversight, monitoring, and decision making of the workflow for a team of Operational researchers in a fast paced environment requiring application of various complex methods, procedures and knowledge of business unit's product(s) and application(s); repaired any negative impact to both internal and / or external customers. Researched customer, brand, or bank inquires using advanced analytical skills to determine the source of the problems. Accurately resolved and ensured work product adhered to regulatory and compliance guidelines, departmental policies, quality control and service level agreement requirements. Minimized risk to the bank by utilizing knowledge of regulatory / compliance requirements. Achieved multiple individual corporate recognitions. Delivered prompt, accurate and excellent customer service. Served as mentor to 18 junior team members. Communicated technical support to management team and department colleagues on business specific systems and/or processing issues which resolved negative bank exposure. 11/1999 - 02/2008 Company Name － City , State Teller Manager Managed opening and closing times for the main branch. Oversaw training for all new branch employees Managed team of 10 branch tellers  Balanced daily cash deposits and bank vault inventory with a zero error rate. Received regional branch recognition award for outstanding customer service.  Received an internal audit score of 90% for 5 consecutive years Adhered to Citizens Bank security and audit procedures. Adhered to all federal and state compliance guidelines for retail banking. Education 2010 Peirce College City , State Bachelor of Science : Business Administration Magna Cum Laude Technical Skills and Qualifications Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support Highly accountable and experienced in operational effectiveness, performance improvement initiatives, BSA compliance, regulatory and audit procedures. Excellent research and analytical skills, process development, and delivering exceptional customer service. Ability to acquire technology quickly and proficient with various banking and credit union internal financial systems. Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA

ARTS

PREMIUM CLUB CHEF Executive Profile Creative, desire for perfection, dedication to the profession and the art while at the same time effectively balance profitability.Twenty three years professional experience as a dynamic, resourceful and skilled Chef with a proven success record in many dynamic venues and assignments. Skill Highlights Food cost control specialist Special dietary needs expert Proven leadership skills Skillful kitchen staff trainer International culinary skills Strong customer relationship builder Core Accomplishments Consistently stayed under monthly controllable expense budget. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Drove food costs down by 23% by effectively improving inventory procedures and reducing spoilage levels. Created and explored new cuisines. Oversaw kitchen employee operations to ensure production levels and service standards were maintained. Professional Experience Premium Club Chef 01/2014 to Current Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversee a fine dining venue that seats 300 offering an ala carte menu and a daily Chef's Table, an all-inclusive area with guest seating of 240 and a daily Chef's Table, a fast casual venue that seats 140, as well as the pastry department which supplies scratch made pastries for club level and all suites. Change menus daily for each outlet and pastry menu for each home stand. Responsible for all non-game day catered events and in-park game day events. Travel to other venues assisting in high profile events and play-off games. Oversaw 40 cooks and 2 Sous Chefs as part of overall back of the house operations. Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Designed kitchen and set up pastry department operations. Developed menu and implement new items for home stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Hired and trained staff of 9 to correct facility procedures, safety codes, proper recipes and baking techniques. Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed. Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Consistently adhered to quality expectations and standards. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Developed own methods and recipes to create tasty vegetarian/vegan cuisine. Developed variety of menu items catering to customers with food allergies and diet restrictions. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff. Ordered and controlled food inventory. Oversaw 30 cooks and 2 Sous Chefs as part of overall back of the house operations. Hired and trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale which included wedding cakes, candies, savory pastries and other baked goods. Consistently adhered to quality expectations and standards. Hired and trained staff of 19 food preparation employees. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills budgets, inventory, sophisticated seasonal menus, public relations, quality, motivated leader

CHEF

ENGINEERING MANAGER Summary Versatile bilingual Electronics and Instrumentation Engineer with multi industry experience of + 9 years demonstrated ability to lead an engineering team, and handle multiple projects from conceptualization through fabrication with high accuracy and in a timely manner. Highlights Fluent in Spanish Strong decision maker Work well under pressure Initiative to work independently EIT License in process Autocad and SAP user Python and Labview training ASME and OSHA training Experience 05/2014 to 07/2016 Engineering Manager Company Name － City , State  Lead and assigned the activities of the product engineering multidisciplinary team consisting in 5 people, during the EPC project of gas treatment plant Cardon IV and other projects. Reviewed third party design drawings and MTOs. Tracked all material to be sent to Venezuela for Cardon IV. Served as Project Manager during proposal and beginning of fabrication of skid mounted pressure vessels for Parnaiba Brazil Supported other departments with estimation of materials for proposals and creation/codification of a material database in SAP. Reviewed, and approved P&IDs, Isometrics, fabrication drawings and other engineering documents to be used by in-house manufacturing shop. Technical support for the manufacturing shop. Implemented department procedures and forms. Evaluated performance of supervisees at the end of year and keep track of vacations/sick days. 03/2012 to 05/2014 Instrumentation Engineer Company Name － City , State Served as Project Engineer in the proposal and fabrication of pressure vessels being outsourced and the skid mounted in-house delivered on time and within the budget. Selected adequate instruments and junction boxes for skid mounted pressure vessel during several projects according to P&ID, datasheets and area clasification Used AUTOCAD to modify P&ID and to create one-line connection diagrams for junction boxes. Developed datasheet formats for instruments. 05/2010 to 03/2012 Electrical Engineer/Sustaining Engineer Company Name － City , State Oversaw the internal and outsourced manufacturing of new line of sensors used in pipeline inspection tools(ID Discrimination/Deformation Module and Magnetic Flux Leakage). Provided assembly training and procedures.Continuously evaluated the quality of the sensors and reduction of the assembly time. Designed PCB using Altium Designer for a Testing fixture for ID discrimination/deformation sensors Designed and characterized a power supply for an INS module:including selection of components, prototype, schematics PCB, final test and documentation. Performed root cause failure and troubleshooting of sensors. Improved the reliability of Magnetic Flux leakage sensors by modifying PCBs using Altium designer 01/2007 to 05/2010 Electronics Designer Engineer /Manufacturing Engineer Company Name － City , State Designed the PCBs of two mosquito control box and a solar powered electronic pesticide. Collaborated with software engineers  to specify the product , estimated material, build a prototype , testing and release it to production. Troubleshoot and repaired PCB manufacturing in-house Prepared fabrication documentation for manufacturing (BOMs Schematics, procedures assembly operational and testing ). Served as Project Engineer in proposals for new project (analyzed system requirements, capacity, cost, and customer needs to determine feasibility of project) Modify PCB schematics and layouts using Cadence and Altium Designer to reduce cost of components or to add new modules/functions. Designed PCBs Testing Fixtures using AutoCAD 12/2005 to 01/2007 Project Engineer /Electrical Design Engineer Company Name － City , State Specified Component, validated product and released fabrication documents as BOM, drawings and technical specification of the Motor and Motor control of the washer machine. Generated a series of tests (DOEs) based in analysis of the variables that could affect the performance of the washer machine and its FMEA, validating the results of the test by proving statistics and visual analysis of thetests Ensured product complied with UL and ROHs Converted a wrinkle releaser to ROHs by analysis BOMs and selecting components appropriated. 01/2004 to 12/2005 Professor Assistant and Labview programmer Company Name － City , State Provided training of Labview to Engineering Students. Developed of projects of remote control of testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards from Nationals Instruments used by students to take real measurement while doing homework. Education 2005 Master of Science : Electronics Engineering Instituto Tecnológico de Monterrey campus Monterrey (ITESM) － City , State , México 2003 Bachelor of Science : Electronics Engineering in Instrumentation and Control Instituto Tecnologico de Chihuahua － City , State , Mexico Skills Great organizational skills. Self-motivated , work well under minimum supervision.Lifelong learner

ENGINEERING

TEST ENGINEERING Profile I am seeking the challenging position with a technology company that will allow me to apply and enhance my skills of being Test Engineer to their fullest potential. Possessing over 10 years of experience in the electronics manufacturing and test engineering environment can bring high level of responsibility and technical role in your company. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field. Areas of Expertise Digital/Analog and RF Circuits Design Techniques and Troubleshooting, used Agilent E5061B-3L5 LF-RF Network Analyzer for troubleshooting Proficient with circuit board and microscope soldering skills and rework Interpret in reading schematic diagram for AC/DC circuits View Expert CAD Design software operating experience TEXMAC Flying probe 9000 series program experience Agilent 83480A Digital Communication Analyzer operating experience Employment Hands on Computer Skills Python Scripting for test automation Solaris 10 OS, Linux Mandrake and Red Hat OS Configuration SQL Server Configuration UNIX Script & Shell Programming Networking Essentials Networking Cabling Cat5e, Cat6 and Fiber Optic TCP/IP and OSI Layers Knowledge Windows XP Pro-Win 7 Mac OS X Leopard PC Hardware Installation PC Troubleshooting PC Software Installation Routers and Switches Cable Modems Experience Network Subnetting, routing and addressing Professional Experience Test Engineering Feb 2006 to Current Company Name － City , State Perform component debugging on the complex android mobile technology products with Android Debug commands. Bring up ongoing reliability lab for the android device compliance testing that includes tumble test, drop test, button cycling test, thermal testing and humidity environment testing. Troubleshoot and perform final root cause failure analysis on the component level for Riverbed Steelhead, Sturgeons, and Interceptors WAN optimization hardware appliances. Responsible to perform functional test and system level validation, Report directly to the customer's quality engineering department with final failure analysis data results on RMA/FA systems. Manage RMA returns and process orders. Perform incoming quality check on the RMA systems. Upgrade firmware or software if required. Use test equipment tools Digital/Analog meters, Signal Generators, Oscilloscope Tektronix TDS 3052, Fluke 26III True RMS MM meter to find root cause on the electrical circuits. TestExpert CAD for signal view. Directly work with customer's engineers to resolve all test related issues and act as primary technical customer interface. Prepare and develop test process procedures and disseminate test-engineering standards for developed test systems. Measure and control test debug WIP. Stay abreast of technology trends. Design, develop, maintain test procedures, and tester software for electronic circuit board production. Support junior technicians with failure analysis, tester debugging, reduction of intermittent failures. Review test equipment designs, data and RMA issues with customers regularly. Support backend production floor with BOM breakdown for Intel X-86 server platform, Created Visual Aids. work instructions for assemblies from frontend to backend. Properly implement ECO, ECN, Deviations, SPIs and ETN rework on the production floor. Design barcode labels with loftware design software for assemblies and subassemblies. Create MES routes for the assemblies and controlled process verification in the MES system. Bronze Six Sigma certified. Participate in Lean manufacturing eg. The 5S's, Kaizen Blitz or Events, QRQC, Workflow Analysis, Layouts & workcell design, Kanban, Simulated continuous flow, De-bottlenecking, Takt Time and other process related improvements, FPY reports for test matrix, Test Debug WIP reports. Applied Lean Six Sigma methodologies to improve production process. Work with Test and Manufacturing engineering departments for DFT and developed test programs. Extensive experience in NPI environment and NPI process improvements, customer's NPI projects portfolio includes McAfee, Riverbed, HP, Silverspring networks, NEC, Cisco, Pocketfinder, Sunpower & Sable networks. Traveled domestic and overseas to coach diagnostic technicians for new customers and existing customer product lines. Integration System Engineer Jul 2005 to Feb 2006 Company Name － City , State Responsible to create proposals, design Security Access Control, CCTV Surveillance System and Alarm Systems for Government, Commercial, and Residential customers. Provided Technical Support to Field Technicians and customers. Install GPS tracking devices on fleet vehicles. Lab Technician Apr 2003 to Jul 2005 Company Name － City , State Work directly with the company's Vice President of engineering on the development of alarm verification VIT system. Support development of new production and R&D engineering department overseas with BOM breakdown, Visual Aids, Schematics improvements and US FCC compliance requirements. Daily job duties included test and Troubleshoot CCTV Security products. Performed electrical conformance testing with Agilent 83480A Digital Communication Analyzer. Introduce new product lines to the customer and marketing department. Provided Technical Support on all company products on phone and via email. Test Technician III Jan 2002 to Mar 2003 Company Name － City , State Test and troubleshoot flat touch screens and report daily test reports to engineering department. Trained new employees to perform task on assembly lines. Production Test Technician II Oct 2000 to Nov 2001 Company Name － City , State Certified WWOPS Final Analysis Manufactured Training. Ability to Test and Debugged all SUNFIRE mid and high series servers. Generate daily work report on failed CPU boards and other components. Experience in Assembly line, Kitting and pack out. Assisted Manufacturing Engineers to installed and tested new features on a servers. Interpret and very familiar with SUN Microsystems technical docs on Netscape interanet. Test Technician I Mar 1999 to Sep 2000 Company Name － City , State Directly work with Engineers on new customer products for Telecommunication Servers. Performed test and repaired bad main boards, worked on SMT machines on a production. Education BSEE 2016 Northwestern Polyphonic University － City , State Associate Degree , Physics, Chemistry and Mathematics 2001 D.A.V. College Jalandhar City GPA: GPA: 4.0 GPA: 4.0 AAS Degree , Electronics Technology Heald College School of Technology － City , State Electronics Technology Skills Assembly, automation, Cable Modems, Cabling, CAD, Cat5, Cisco, coach, hardware, CPU, DC, debugging, DFT, Design software, electronics, email, features, functional, Government, GPS, HP, Intel, Linux, Logic Analyzer, Mac OS, marketing, McAfee, MES, Access, Win 7, Windows XP, NEC, Netscape, Network, Networking, Networking Essentials, networks, OS, optimization, Oscilloscope, OSI, PC Hardware Installation, PC Software, PC Troubleshooting, proposals, Python, quality, reading, Red Hat, RMS, Routers, routing, Schematics, Servers, Shell Programming, Script, Scripting, Signal Generators, Six Sigma, Solaris, soldering, SQL Server, SUN Microsystems, Switches, TCP/IP, TDS, Technical Support, Telecommunication, phone, test equipment, Troubleshoot, Troubleshooting, UNIX, Upgrade, validation, View, WAN, Workflow Analysis, X-86

ENGINEERING

ENGINEERING MANAGER Summary To design, develop and manage products in the field of consumer electronics devices, networking protocols, internet applications and connected devices. Vision to create personalized experiences based on machine learning. Highlights Linux, Unix, RTOSs - OS 9 & VxWorks, DOS, MS- Windows, Socs related to media players and set tops --Broadcom, Intel, STMicro, Sigma Design  Microprocessors/micro controllers -- ARM, MIPS, 8088, 8087, 8031, 8051 Digital and analog hardware Streaming, playback, Live, VOD, HLS, MP4 HTML5 MSE. EME, Video tag, MHP, OCAP, Blu-ray, BD-J, java security framework. XML C, C++, Visual C++, Visual Basic, Assembly, Java , J2ME ( CDC, PBP ), JVM , ODBC, DAVID JSON RPC, REST and SOAP. NASC, Linux containers  - LXC Control theory Familiarity with machine learning techniques - logistic regression, Neural networks Familiarity with Machine learning packages Tensorflow, DL4J openCV Familiarity with CUDA and computer vision Matlab, Octave Complete Life cycle development of products of mass deployments  Middleware, applications, Device Drivers, Hardware,multimedia streaming and playback, consumer electronics, cable, industrial and power plant automation. Advanced knowledge of embedded systems Interface design and implementation Advanced knowledge of content protection systems Architect consumer electronics products related to multimedia and networking. Porting embedded web browser based systems. Agile Development process Contributing in specification groups. Managing open source code and associated licensing rules. Master's thesis in adaptive control, penchant for machine learning Managing cross functional - cross vendor development, interfacing with customers,Building teams, mentoring team members. Managing offshore teams.  Accomplishments Instrumental in building first generation Blu-ray players. Led development of BD-J stack, which was one of the most complex piece of software in Blu-ray player. Led architecture and development of platform software for Nucleus middleware for Seachange, managed large teams spanning multiple projects. ​ Helped architect and develop high performance software for set-top platform on a very tight deadline. Responsible for representing Pioneer technically as a CE industry member in OCAP specification group and suggesting fundamental changes to spec to satisfy needs of CE industries in cable market. Developed excitation control system for alternators, built complete hardware and software for the product. Experience Engineering Manager November 2010 to May 2016 Company Name － City , State Managing multiple work streams and teams related to platform software development for set-top boxes. Interacting with customers, vendors and multiple cross functional groups. Managing product development and supporting deployment of products.  Evangelized and led development of new middleware solution for OTT and other multimedia playback on set-tops. The middleware is being designed for a very responsive user experience, minimum copy transfer of buffers along playback/record pipelines, high performance playback of multiple contents in several video windows and content security. The middleware was driven by of JSON APIs routed from from a mini web server. Led a team for developing cutting edge platform software solution for set-top box for MSOs. The software has several features like HTML5 UI with webkit/QT, home networking, DVR, content protection, DRM and playback on 2nd screens like iPads etc. Software is deployed on a Broadcom SoC with Liberty Global in Poland and Czech republic. Worked on EOS flavor of this product which is going to be deployed in some countries in Europe by end of this year. Worked on optimizing the stack for low latency wrt resource management and channel changes. Also worked on leading a team of developers towards development of software components for headless gateway product for home networking with new Intel Chipsets. The middleware was driven by of JSON APIs routed from from a mini web server. Led a group towards porting of Comcast RDK platform on ST Micro SoCs for set-tops. Led a group towards porting/development of software for RDK platform for RNG150 Comcast platforms. ​ Engineering Manager, Architect January 2004 to November 2010 Company Name － City , State Worked on development of technologies in the field of consumer electronics. Led a team of engineers towards development of BD-J stack for Blu-ray Players. Wrote initial code for some core modules like file system and application management, led the development of other modules for the stack - security framework, JMF and Java TV subsystem, interactive audio, graphics subsystem (based on AWT, HAVi and DVB extensions) and all other BDJ specific modules. Led the efforts on all certifications required for BD-J ( JAVA, BD+, BD-J APIs ). Worked on supporting the product in market after shipment. Played critical role in development and architecture of OCAP middleware, the technology was later sold to a third party. Contributed to specification group for OCAP. Worked on architecture of application framework, security framework and file system and some other modules, architected and wrote the code for most complex component of OCAP - DSM-CC file system. Development of Advanced Media Player, this media player had a Blu-ray player at its core and other network enhanced functionality for video playback, music, photo management for local and remote content, this had music recommendation features on client device with the help of remote server in cloud. Also worked on architecture for making closed and open source code co-exist within the same system.  The media player was modeled as being driven by Restful JSON APIs. Senior Software Engineer April 2000 to January 2004 Company Name － City , State Worked towards development of various technologies related to interactive TV set-top boxes for different markets. DTV4.0 (Sheep) compact client development for Comcast on PACE Daytona Box on GI headend. Dynamic Internet Protocol Interface (DIPI) client for DTV Navigator to support Inband IP data transfer to set-top via IPGateway. Various types of IP access options viz Force Tuning, Channel tracking were developed. IPGateway development, I worked on basic DSM-CC session protocol implementation to provision continuous feed sessions for inband pipe with the Scientific Atlanta DNCS (Digital Network Control System) and also provisioning Power TV DIPI clients on this CFSs. Micro 1.0 and Micro 2.0 clients featuring Java based TVGuide, VOD, micro browser and TVTicker. My responsibility in this was to develop Tuner, MPEG Java APIs, porting of VOD client, TVGuide-CA java layer, TVGuide integration, enhancement to data service and other integration and bug fixes. Worked on feature of displaying MPEG I/P frames on a dynamically updated carousel content from a Liberate server. Other part of my responsibility in the project was to write glue layer at micro JAVA virtual machine for applications using a Multicast File System protocol to tune to data/video channels and I/P frames. Education M.Tech : Control Systems , 1988 Indian Institute of Technology － City , India Control Systems B.E : Electrical Engineering , 87 Devi Ahilya University － City , India Electrical Engineering Course : Machine learning , 2016 Coursera - Stanford USA Skills Lead Development, build teams, mentor, interface with customers and vendors, architect end to end. Develop products in consumer electronics, digital TV, industrial automation, control systems C, C++, JAVA, JVM, Embedded Linux, LXC, Device Drivers  Working with Socs, RTOS - OS9, VXWorks DVB, MPEG, H.264, HLS, MP4 JSON, REST, SOAP, XML,SNMP,TR069 Microcontrollers, hardware Matlab, Octave Mathematical modeling. Integrating content protection systems Agile Methodologies, Scrum, SDLC, project planning and management, leadership

ENGINEERING

PLANNER/SCHEDULER Summary Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Pursuing an exciting new career in the health field. Highlights Certified Nurse Assistant Strong verbal communication skills Strong written skills Green belt qualified for Lean Sigma CPR certified Microsoft Office Suite Strong attention to detail Effective time manager Accomplishments Achieved Sailor of the year for NAS Oceana Virginia Beach, Va 1999 Achieved 4 Naval Achievement Medals Advanced from Field work for Chevron Coalinga to Maintenance Planner in under 1 year. Experience Planner/Scheduler Nov 2011 to Jan 2015 Company Name - City , State Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. Monitor employees' work levels and review work performance. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents or injuries and prepare reports of findings. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures. Meet with vendors or suppliers to discuss products used in repair work. Compute estimates and actual costs of factors such as materials, labor, or outside contractors. Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs. Develop or implement electronic maintenance programs or computer information management systems. Maintenance Head operator Oct 2010 to Nov 2011 Company Name - City , State Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary. Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists. Clean or lubricate shafts, bearings, gears, or other parts of machinery. Record type and cost of maintenance or repair work. Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment. Align and balance new equipment after installation. Train and manage maintenance personnel and subcontractors. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Aviation Machinist Mechanic Dec 1990 to Dec 2006 Company Name - City , State Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Train operations staff. Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Conduct routine and special inspections as required by regulations. Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems. Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment. Measure parts for wear, using precision instruments. Test operation of engines and other systems, using test equipment such as ignition analyzers, compression checkers, distributor timers, and ammeters. Obtain fuel and oil samples and check them for contamination. Reassemble engines following repair or inspection and reinstall engines in aircraft. Read and interpret pilots' descriptions of problems to diagnose causes. Examine engines through specially designed openings while working from ladders or scaffolds, or use hoists or lifts to remove the entire engine from an aircraft. Remove or install aircraft engines, using hoists or forklift trucks. Inventory and requisition or order supplies, parts, materials, and equipment. Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detectdefects or malfunctions. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Keep records of employees' attendance and hours worked. Requisition materials, supplies, equipment parts, or repair services. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Education High School Diploma Jun 1989 SOUTH ALBANY HIGH SCHOOL - City , State Technical Training , Certified Nurse Assistant Westhills College - City , State , USA Continuing Education to Complete BSN. with a transfer to Fresno State. Skills State Certified Nurse Assistant Green Belt for Lean Sigma Health Care provider CPR qualified

AVIATION

IT CONSULTANT Professional Summary Support Engineer with Public Trust Clearance and 10 years of Information Technology experience in installing, maintaining, and repairing hardware, software, and networks. Work well independently, or in a group setting providing all facets of server, computer and network support. Fluent in Spanish. Core Qualifications Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems and Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion and Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 & 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper & Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access and MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira Experience September 2014 to November 2014 Company Name City , State IT Consultant Developed plan for network management platform for release software upgrades for SevOne customers, to include procedures and scripts for backup, high availability continuity of polling during upgrade, and data stitching upon completion. Backed up data, restored solutions and data migrations for hardware refresh, cluster migrations and cluster re-alignment projects with customers. Actively contributed to the consistent improvement in processes and scripts/automation in delivery of services. Troubleshoot issues on Linux servers, Apache Web Server, MySQL, PHP and automation scripts for SevOne clients. November 2011 to September 2014 Company Name City , State Systems/Test Engineer Contractor for U.S. Immigration and Customs Enforcement at Department of Homeland Security. Provided tier 1-3 technical and application support for 60 headquarters staff and 900 remote medical staff users. 2,000 website users with account creation, updating of accounts and issues with website. Administered and performed account creation, deletion, permissions and configuration for Medical Applications (Casetrakker and eClinicalWorks) and also related network accounts in Active Directory. Tested Casetrakker medical software to identify root causes, verify reported problems or validate and verify resolved issues. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Coordinated action with local ITFO's to resolve issues that required escalated issues. Performed peripheral and software installations and upgrades on Servers and Desktops including testing of peripheral integration with eClinicalWorks and testing of new eClinicalWorks builds. Traveled to field sites to as Lead Engineer for deployment, migration and desktop refreshes to new network. Maintained IT hardware and peripheral inventory storage. Developed and maintained test cases, create test data and gather results and/or statistics to allow for analysis of issues, leading to satisfactory resolutions. Run 3rd party tools such as CDS admin to test workstations and Mid-Tier Diagnostics. Tested and provided technical support to local and Field Case Managers users for medical-related applications; eClinicalWorks, appointment scheduling software, and various databases. Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations. Installed, configured, and supported virtual machines in VMware Vcenter. August 2008 to November 2011 Company Name City , State Systems Administrator Provided tier 2 - 3 level support for 400 local end users and 150 remote users. Performed computer and user account creation, deletion, and configuration in Active Directory. Hardware installation and maintenance of workstations, servers, and networking equipment. Imaged computers and laptops using Ghost and ImageX. Administered Symantec VERITAS Backup Exec to make sure backups are successful and change tapes. Installed and configured Windows Server 2003 & 2008. Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data. Installed Blackberry software and setup Blackberry phones and IPADS for end users. Configured and troubleshoot network printers on a LAN. Performed LAN/WAN troubleshooting on any network. Coordinated new desktop equipment deployment and manage loaner hardware pool. Created and configured VMs (Virtual Machines) and allocate corresponding system resources as required. Installed, configured current and future versions of TCP/IP networking and remote access software:VPN, iPASS, Citrix. Lead and managed small projects locally such as Microsoft 2007 SCCM deployments in a small-scale global environment of 50 users. Deployed, evaluated and tested new software in production environment. Provided recommendation and if necessary implemented planning and assistance upon testing completion. January 2008 to April 2008 Company Name City , State Analyst (Contractor) Resolved application and technical issues for 3,000 customers needing assistance on HopOne Internet Services. Server hardware up/downgrades for 3,000 servers. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Server reboots and re/installs for Windows and different versions of Linux such as Fedora, Ubuntu, CentOS, and Red Hat. Setup cables, server racks, router and switches in the data center. Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems. October 2007 to January 2008 Company Name City , State Helpdesk Analyst (Contractor) Responded to telephone calls, email and personnel requests for technical support for Department of Defense. Troubleshoot desktop, server, LAN/WAN, hardware and software for 2,000 remote users and 80 local users. Implemented file backups and configured systems and applications. Dispatched technicians and maintain track of tickets. Maintained network printers, laptop & desktop computers along with the associated peripherals. June 2007 to October 2007 Company Name City , State Project Team Lead (Contractor) Managed, lead, and served as Tier 2 escalation support for 11-15 technicians on a daily bases with hardware/software issues on Windows Server 2003. Provided Service Level Agreements and technician deliverables to make sure they were met. Created and posted reports to Access database with information on types on installations, dates, inn codes, technicians, and whether sites were completed or aborted. support of management initiatives to improve services, add value or reduce cost in line with the business goals. Resolved local IT support for hardware and software problems, including end user desktops, laptops and blackberry phones. Troubleshoot and configured network printers and replace maintenance kits. October 2006 to June 2007 Company Name City , State Data Analyst (Contractor) Participated in the development of configuration protocols, requirements/design documentation and definition of medicare test cases. Ensured that project data, data listings/transfer and reports were reviewed and corrected. Refined Access database reports to extract selected data that is useful for creating a monitoring plan. Analyzed state process and collaborated with hospital clinical staff to identify business and functional requirements. Responsible for Tier 1-2 hardware, software and network support to 100 medical staff. Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) and word processing (Word) to run queries for data. June 2005 to June 2006 Company Name City , State Document Analyst Built and executed data queries via Access and SQL to identify trends and resolve data issues for Department of Transportation. Provided accurate and appropriate interpretation of data, applying knowledge to evaluation, analysis and interpretation of data. Transferred and manipulated existing data to edit current information or proof read new entries in Access database for accuracy. Deployment, configuration and technical support for desktops and laptops for 100 end users. Reviewed reports created by consultants as part as the QA process to maintain a 95% or better score. November 2004 to May 2005 Company Name City , State Contractor Provided Tier 1 technical support to 300 end users with hardware, software, and application problems. Installed, upgraded, and maintained desktop and portable computer hardware, software, printers, and peripherals. Updated and maintained the automated recall information system using Access database. Handled between 30-40 incoming calls on a daily basis, created tickets and gathered information to resolve or escalate technical issues. Education Stratford University City , State , US Associate of Applied Science : Network Management and Security Stratford University, Woodbridge, VA Associate of Applied Science in Network Management and Security, Graduated October 2014 Stratford University City , State , US Bachelor of Science : Information Technology, Network Engineering Stratford University, Woodbridge, VA Pursuing Bachelor of Science in Information Technology with Concentration in Network Engineering 10/2014 - Present Presentations Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations Certifications New Horizons Computer Learning Center, Atlanta, GA CompTia A+ and Network Sunset Learning Center Red Hat System Administration I (RH124) Languages Fluent in Spanish. Skills Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate

CONSULTANT

SENIOR PRODUCT DEVELOPMENT MANAGER Summary PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL         Respected Retail Professional who leverages expertise in production, negotiation, supplier management, and relationship building skills, to drive and deliver solid business results. Highly adept with working  with cross-functional teams and key stakeholders to maximize business opportunities . Strong leadership skills, demonstrated success with managing initiatives of varying scope and sizes, and working collaboratively for optimal results. Skills Team Leadership  Global Experience  Project Management Problem Solving  Budget Management   Product Launch  Process Improvement Innovation Client Relations Contract negotiation  Experience Senior Product Development Manager Jul 2015 to Current Company Name － City , State ​ Created a robust Product Development Team that interacts with Design and Sales in partnership with the parent company TAL, the world's leading manufacturer of Men's high quality dress shirts. Created structure and organization to build a Product Development team that executes to strict time & action guidelines. Developed  Processes and Systems to improve workload efficiencies and improve timing of deliverables. Worked to maintain focus and execution while encouraging innovative thinking and ideas. Conducted intensive  competitive shopping  activities both in store and on line. Worked across Design , Sales and External Customers  to deliver over $ 100 million at cost annually.    Sourcing Senior Manager Jan 2007 to Jan 2015 Company Name － City , State Sourcing Senior Manager (2007 – March 2015) 2014 - 2015 Women's Sweaters   $100 million at cost               2012 - 2014 Men's knits             $120 million at cost     2011-  2012  Mens & Wo's  Sweaters   $100 million at cost 2007-  2010   Woven Bottoms             $100 million at cost   Served as a key member of JCPenney's private label sourcing team. Leveraged extensive knowledge of cotton rich products, fabric construction, and garment production, and drove the  execution of strategic global sourcing activities, including vendor and supplier selection, negotiation, quality control, and critical project management. Ensured sourcing plans and strategies were aligned with business objectives to maximize profit and growth margins.   Traveled extensively to maximize business opportunities, evaluated factory capabilities, and visited apparel operations in Egypt, Bahrain, Bangladesh, India, Vietnam, China and Hong Kong.     Managed key vendor relationships and collaborated with international buying office, buyers, designers, and product development teams to procure quality garments that met buyer costs targets. Produced cost savings of millions of dollars over multiple programs. Allocation Manager Feb 2003 to Feb 2006 Company Name － City , State Led and directed a team of allocators across multiple buying offices, and managed the allocation of more than $200M in merchandise to 1100 stores annually. Drove continuous improvement initiatives, and enhanced operational efficiencies, including special focus on managing inventory in top stores, and implementation of an allocation system, resulting in increased sales and revenue. Collaborated with buying, merchandising, and marketing teams to determine merchandise allocation to optimize sales performance, and monitored and analyzed sales and demographic data, to drive continuous improvement in sales and profit. Senior Project Manager Business Operations Feb 2000 to Feb 2003 Company Name － City , State Provided leadership, oversight, and management of multiple key initiatives within various business units, with budgets ranging from $2M to $20M. Managed overall scope, design, resources, testing, deployment, implementation, and training for a company wide systems launch. Drove strategy and processes to revolutionize the company's buying operations, leading to improved efficiencies and profitability. Supported the business operations division and worked with a cross-functional team including buying, planning, IT and allocation, and developed and implemented a company-wide allocation system. Created  training documentation and led the training of 200 newly hired Allocators. Prior Experience Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager Company Name － City , State Education and Training Bachelor of Science , Merchandising and Marketing Activities and Honors Textile Academy I,II,III Cotton , Inc.   Volunteer : Samaritan Inn of McKinney , Texas  Collin County's largest Homeless Shelter Volunteer : JCP Cares , JCPenney's Volunteer Organization Skills Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management,  Quality control, Sourcing.

APPAREL

MECHANICAL ENGINEERING TUTOR Summary Driven and a self-motivated Mechanical Engineer with experience teaching Mechanical Engineering courses to undergraduate students. Seeking opportunities to use those concepts in the field of Construction and Management. Highlights Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad, Experience September 2014 to September 2015 Company Name Mechanical Engineering Tutor Subjects tutored- Mechanics, Probability and Statistics, MATLAB, Operations Research, Calculus. Helped students understand the basic concepts of Physics and Calculus. July 2013 to April 2014 Company Name Assistant Professor August 2011 to July 2012 Developed coursework and took lectures for 120 undergraduate students. Subjects taught Heat and Mass Transfer, Strength of Materials. Mentored a group of 4 undergraduate students for their final year project titled "Generating Fuel from Algae". Faculty In-charge Mechanical Engineering students association (MESA) chapter. President-Indian Society of Heating, Refrigeration and Air Conditioning Engineers college chapter. April 2010 to August 2013 Company Name Intern Design Project: Development of Central Chilled water plant system layout for a 45000sq. ft. Retail outlet. Studied the project life cycle management of the System. Headed the Intern team and presented weekly progress reports to the Lead Design Engineer Academic Projects: Analysis of LASER Cladding at IIT Bombay. Studied the effects of Laser Cladding by Preplaced powder method on mild steel. Calculated the effects of different parameters affecting the LASER clad. Reduced the usage of powder by 30% and LASER power by 20% Banking Database Management System. Designed a banking database management system for bankers which could calculate the credit score for new customers. Designed and created a database in MySQL. Implemented GUI in Excel using VBA Optimization and Scheduling of Shifts for Police Department. Determined optimum shift timings for police officers and allocated appropriate shifts. Analyzed publicly available data from a website. Developed models for optimizing the availability of police officers. Used Excel and AMPL for solving these models and scheduling the officers based on each model. Education May 2016 Arizona State University Industrial Engineering Master of Science Industrial Engineering 3.15 May 2011 University of Mumbai Mechanical Engineering Bachelor of Engineering Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design of Engineering Experiments, Probability and Statistics, Heat and Mass Transfer Interests Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams Skills Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website Additional Information Activities: Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams

ENGINEERING

BRANCH LOGISTICS MANAGER Executive Summary Reliable, resourceful, dependable, flexible, goal-oriented individual. Team leader and player who works well with peers and all levels of management. Possesses excellent people organizational and communication skills. Adapts easily and quickly to changes in the work environment. Core Qualifications Bilingual Customer Relations Communication Skills Staff development Sales PC Competent Hard-worker Team Leadership Professional Experience 04/2016 to 07/2016 Branch Logistics Manager Company Name － City , State Managed team of 7 professionals. Ensure timely and accurate delivery of products. Compliance control with all applicable regulatory requirements including, but not limited to, providing documents for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers), daily vehicle inspections and reports, and maintenance regulations. Scheduled delivery drivers on a daily and on-call basis. Completed daily route preparation. Allocated additional routes as patient and referral requests are received. Occasionally performed warehouse employee's responsibilities if there is a temporary shortage of warehouse employees. Performed special projects such as researching methods to improve productivity and cut costs in the branch distribution function. Troubleshot problems regarding the shortages of delivery employees staff, routes, and the loading of equipment. Monitored and/or maintained close contact with delivery employees throughout day to ensure routes were completed in a timely and accurate manner. Certified delivery trucks were properly and efficiently loaded. Delegated Logistics employees with special orders and equipment. Assisted Logistics employees with the loading of trucks when necessary. Maintained daily vehicle maintenance logs and documentation of incident reports. Maintained proper levels of stock in warehouse to ensure maximum profitability. Responds to telephone calls from patients, referral sources, vendors and delivery employees regarding equipment orders, patient problems and delivery employee incidents. Managed multiple branch locations as needed. Performed other duties as required. Supervised a team of primarily nonexempt employees. Responsible for hiring, coaching, and performance management of subordinate staff. Ensures that all direct reports and their subordinates are maintaining acceptable performance levels. Conducted staff meetings regularly to review new business requirements. 02/2012 to 02/2015 General Manager Company Name － City , State Managed club to meet or exceed monthly sales quotas of 60% or higher sales average. Hired, developed, and promoted new employees. Headed daily staff sales training and developing. Boosted motivation and energy levels within team. Managed and maintain a positive work environment. Recruit and establish 1 - 2 Corporate membership for small to large corporations per week. Recruiting potential members utilizing outdoor marketing - tents and corporate onsites Delegate and monitor daily tasks to staff members Developed a club success report meeting or exceeding a 60% daily sales quotas average. Communicated with member / non ­ member telephone inquires Assisted Operations Manager in resolving member complaints 02/2011 to 02/2012 Sales Manager/Assistant Manager Company Name － City , State Managed sales consultants to assure weekly and monthly quotas were exceeded. Attended walk ins and appointments who inquired on memberships. Acquired and established memberships for new members. Established Corporate memberships for large corporations. Assisted General Manager in all membership corrective measures as needed. Delegated daily tasks to staff members. Assisted General Manager resolving member complaints. Assisted with weekly and monthly staff meetings. 01/2008 to 01/2012 Personal Trainer/Aerobics Instructor Company Name － City , State 01/2003 to 01/2008 SUSPENSE SPECIALIST Company Name － City , State Researched and resolved, simple to complex suspense items rejected to the Suspense Database. Performed maintenance, completed deposit adjustments, inputted required journalization and other V - system transactions, as appropriate. Determined the required actions to prevent subsequent/future suspense items and initiate those actions. Documented all errors on a Quality Feedback database. Identified, analyzed and communicated processing trends and provided feedback to internal and external customers such as financial advisors, external clients such as clients and group clients. Documented required corrective actions for individual/group premium reversals. Researched and responded to inquiries from internal/external clients in AWD. Monitored aged outstanding General Ledger items to ensure aging did not pass the 30 day window. Worked with team members to clear outstanding items in the general ledger, as needed. Determined type of non-client secured application required and requested set-ups by New Account Unit ( starter, skeleton, clone, default accounts). Developed and maintained an extensive and detailed knowledge/understanding of all default indicator codes tied to suspense items. Developed and maintained an extensive and detailed understanding of the billing related impacts for all processing methods to suspense. Actively apply this knowledge to clearing of suspense items, as appropriate. Researched and initiated communications with AIG Financial Advisors through New Business Center to obtain required information regarding participant application issues. Identified and initiated updates to client information related to social security and/or name changes. Researched and processed check disbursements requested to multiple payee types through the SAP Check Disbursement System. Produced and generated daily, weekly, monthly, team management reporting information, as needed. 01/2000 to 01/2003 CONTRIBUTION SPECIALIST Company Name － City , State Processed contributions that were received through e-Remit website. Reviewed bill history to determine correct bills to be pulled to process contributions with correct bill. Uploaded media (reel tapes, cartridges, and diskettes) into TSO. Opened format 13 files in Excel and made necessary changes to the file if needed. Once the file was uploaded - viewed files through V - system to make all necessary changes to files. Changes included - added a participant to the file that may have not been added, adjusted columns and added characters that were missing on the file. Transmitted files through V - system Received and matched bills to the deposits so that files could process. Recreated bills that were needed, but were not available for processing payroll dates. Created input forms and entered all information for group contributions on the Tape Batch tracking database. Resolved Out of Balance of transmitted files. Increased and decreased deposits that were short of over the deposit to balance. Added, deleted, and changed participants on files that have been transmitted. Education 1996 High School Diploma G.C. Scarborough High School － City , State , US Computer Animation Art Institute of Houston － City , State , US Studied 2D and 3D Animation ( 3D Max ) Some Graphics Design Adobe Photo Shop Adobe Illustrator Languages Bilingual Spanish/English Skills Interpersonal Skills Organizational Skills Communication Skills Team Building Staff Development Excel Microsoft Word Bilingual

FITNESS

FINANCE AND OPERATIONS MANAGER Executive Profile Results-driven, efficiency-conscious International Business Management Executive with extensive experience including financial management, organizational development, business development and team building within diverse industries. Skilled in planning, coordinating and executing successful strategic business and financial programs, with track record of improving operational stability, efficiency, and profitability. In-depth knowledge of a diverse array of core financial and business processes, with demonstrated capacity to successfully improve bottom-line profitability, and further corporate objectives. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets. Skill Highlights Organizational Development Business Development and Expansion in Domestic and International Markets Global Business Expertise Financial and Strategic Planning and Execution Contracts Management Risk Management Staff Development and Management Multimillion-dollar P&L Management Budget and Forecasting Development and Management Policy and Process Development and Implementation Financial Reporting and Analysis Performance Management/Project Accounting Maintain Service Relationships Professional Experience Finance and Operations Manager , 03/2015 to 09/2016 Company Name － City , State A senior business partner participating in the development of the strategic direction, leadership, management and growth of the organization. Key accomplishments include: Led the 2016 strategic planning process (Oct 2015) resulting in a detailed 2016 delivery plan for all departments with a 3yr outlook. Developed a timely and accurate financial and operations reporting package to management highlighting business issues, potential risks and profit opportunities. Developed budget and forecasting models and metrics (including rates, utilization and global cash management analysis) Recommended innovative alternatives to generate revenue and reduce unnecessary costs resulting in revised business and contract negotiation practices. Negotiated and reviewed business contracts with profitability and financial success in mind resulting in accelerated AR collections and increased cash opportunities. Ensure company and individual compliance in all countries where performing work (visas, statutory and tax filings). Researched and implemented a robust 401K plan for US employees resulting in a 35% savings over previous plan. Chief Financial Officer , 03/2000 to 05/2014 Company Name － City , State An executive business partner participating in the strategic leadership, management and growth of the company spanning over 14 years. Initially leading the company's turnaround initiative to growing the business from $8M with offices in two countries to over $80M with offices, registrations and personnel in over 25 countries. Grew the Finance and Accounting function from 4 people in two countries to a fully international function with global staffing in three regions supporting the world-wide organization. As a member of the executive leadership and management teams since 2001 participated in the creation and implementation of the company's corporate strategy and policies. Key accomplishments Include: Executive Leadership: Served as key contributing member to Leadership and Executive teams  Strategic planning partner Led and managed the M&A activity for company (3 in total with the final resulting in a company acquisition). Served as company Secretary/Treasurer Served on the Board of Directors Business Development: Led company financial turnaround initiative Successfully grew business by 24% year over year (including 51% in 2011, 31% in 2012, and 16% in 2013) Led the international expansion process resulting in 8 offices and 25 country registrations around the globe Multinational/Multi-currency/Multi Business Unit ERP Implementation Financial Management: Multimillion-dollar global P&L management Managed international finance function with multiple business unit reporting and analysis including heavy foreign exchange and multi-currency aspects Led and managed annual strategic global planning process Led annual budgeting and forecasting process and on-going management Managed 8 annual global financial audits and reviews, and complex tax preparation in multiple jurisdictions Created policy and procedures for best practices Legal and Commercial: Responsible for creating and defining global company architecture Negotiated and finalized all company contracts including client contracts, product agreements, service agreements, software license agreements, nondisclosure agreements and vendor agreements. Led and managed the Broader Ownership program to grow and diversify ownership base Risk Management: Implemented a global commercial risk program Responsible for global commercial insurance coverage and renewal process Effective negotiations resulting in holding cost constant for 3 years in a row in a high revenue growth environment People Management: Multinational staff recruitment, development and management in three regions supporting the world-wide organization Created and managed the legal/contracts department and staff Managed multicultural dynamics remotely for global staff Assessed departmental training needs to establish core competencies and set consistent skill sets for global accounting and finance staff Controller , 09/1997 to 03/2000 Company Name － City , State Led and managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management; as well as risk management, human resource management, company policy development and management. Evaluated ROI on key business programs. Led the evaluation, analysis and implementation of new accounting system. Controller , 08/1988 to 09/1997 Company Name － City , State Managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Led the modeling, planning and execution of all financial processes. Created detailed financial models and analytical tools to facilitate variance analysis. Implemented effective risk management program, human resource development and management including company retirement program, company policy development and management, and administrative management. Evaluated, analyzed and implemented new accounting software system. Education BBA : Finance and Accounting St Edwards University － City , State , USA Technology Skills MS Office, MS Project, Visio, Microsoft Dynamics GP, Epicor, QuickBooks, Salesforce, Projector PSA

FINANCE

ARTS EDUCATION INTERN Objective To obtain an administrative internship with the Performing Arts Project for the 5-week intensive program. Education Bachelors of Music in Vocal Performance 2018 California State University, Northridge － City , State , USA 3.99 GPA Coursework in Music Theory Coursework in Vocal Techniques and Musical Theater Experience Arts Education Intern Sep 2016 to Current Company Name － City , State Taught workshops about opera to local schools  Researched and compiled study guides for schools Assisted Dr. Anthony Cantrell in setting up student matinees ​ Arts Education and Box Office Intern (LA County Arts Commission Intern Program) Jun 2016 to Aug 2016 Company Name － City , State Director of children's theater workshop, overseeing casting of 19-28 children for a 40 minute children's show . Sold tickets to productions, answered phones, and organized tickets​  ​ Piano and Vocal Teacher Oct 2014 to Current Company Name － City , State  Private piano and vocal instructor, skilled in teaching students of all ages, learning styles, and skill level Coordinated studio classes, recitals, schedules, and lesson times ​​ Freelance Musician-Singer and Pianist Jan 2014 to Current Company Name － City , State Tenor Section Leader Substitute.  Panorama Presbyterian Church, City of Angels Community Choir. Planned and performed music for weddings and receptions Accompanied Kirk O' The Valley Children's Choir Awards Recipient of Mary Bayramian Arts Scholarship Recipient of Robert W. Wienpahl Scholarship Recipient of Associated Student's Scholarship                                       Recipient of Vocal Arts Returning Student Scholarship                             Dean's List Academic Achievement Award Skills Outstanding sight reader Piano accompanist Vocal coach​ ​​

ARTS

BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Highly motivated and intelligent professional utilizing highly refined sales, marketing, and managerial skills to grow revenue and profits. Yearly ranked in the top 5% of sales performers by employing a strategic vision to increase revenue and profits in assigned markets. Extensive experience selling Business-to-Business information technology and print advertising services in the Cincinnati and Columbus metropolitan areas. Clientele ranges in size from multi-billion dollar, multinational, firms like Procter and Gamble (P&G) and Reed Elsevier (LexisNexis), and smaller organizations like Greater Cincinnati Water Works and Comair. Proficient with many software productivity suites like MS Office, and Customer Relationship Management (CRM) tools like ACT!, Goldmine, and Salesforce.com. Sales methodologies include many custom/proprietary systems as well as the Sandler Sales Methodology. Experience January 2013 to Current Company Name City , State Business Development Executive Responsible for selling IT converged infrastructure consulting services, hardware and software solutions in the Greater Cincinnati area. PCMS is a Microsoft Gold Partner who specializes in Cloud and On-Premise technology, including Office 365, SharePoint, Lync and Exchange. Proven experts in Staff Aug, Helpdesk, and project based work. My customer base includes companies such as Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc. Ranked #1 in account growth and new sales. Mentored new sales representatives Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added additional billing consultants in the first month representing 25% of the company revenue. The average bill rate was $150/hour with a 32% gross margin. January 2011 to January 2013 Company Name City , State Business Development Executive Responsible for selling IT services to the Cincinnati, Dayton and N. Kentucky market. I am also responsible for new and ongoing marketing initiatives. Star Base specializes in 3 areas - IT Talent on Demand, Application Development and IT Strategy and Assessments. We have had particular success in developing open source applications and in providing I.T. Wellness Checks for our clients. Work with major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health and several other medium to small accounts across the tri state area. Achieved revenues over $950,000 by acquiring new accounts and maintaining existing relationships in accounts in Cincinnati, Dayton and Northern Kentucky. January 2008 to January 2011 Company Name City , State National Account Manager Introduced the SupplyLink-Leads program to Building Product Manufacturers and National Building Distributors to generate and deliver real-time leads through the nation's largest network of construction plan rooms. Achieve goals and position for long-term results, by selling consultatively, building account plans, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company. Consistently achieved over $500,000 in revenue annually increasing revenues year after year to companies such as Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc. January 2007 to January 2008 Company Name Account Manager Identified opportunities, created strategic marketing plans, and sold project-based and value added information technology services to Fortune 100 clients. Developed new buying relationships within customer base, and developed new clients through networking and cold calling. Achieved $4+ million in revenue with a $760+K gross margin. Full supervisory responsibilities for 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, and Network and Software Engineers. Consistently met activity-based performance objectives for business development and employee management. January 2006 to January 2007 Company Name City , State Account Manager Marketed and sold to Fortune 1000 clientele, project-based and value added information technology services. Developed creative marketing plans, personal networking strategies and cold calling methodologies to convert prospects into new clients. Met with "direct reports' on a monthly basis to review assignments and probe for new opportunities; responsibilities included managing the consultants through performance reviews and compensation adjustments. Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added 10 additional billing consultants in just 9 months representing 25% of the company revenue. The average bill rate was $85/hour with a 32% gross margin. January 2001 to January 2006 Company Name City , State Account Manager Contracted print and online media advertising for general contractors, specialty subontractors, suppliers and other entities supporting the building trade. Marketed to and trained general contractors and corporate owners on utilization of the online free bid management tool that provided new project leads. Grew territory by 212% and led annual sales growth. January 1997 to January 2001 Company Name City , State Executive Account Manager Developed and sold solutions based custom application development for medium to small businesses. Hired, trained, and developed 3 sales representatives to sell products for training division. Devised corporate marketing and business plans to maximize revenue and profit in the Cincinnati market. Coached sales personnel on performance, tracked market penetration rates, and helped close sales. Responsible for a $3.2 million objective and achieved 105% result for the full line of products and services. Cincinnati Bell Yellow Pages Cincinnati Ohio. January 1992 to January 1997 Account Executive Created and designed over 400 small to medium size business Yellow Page advertising programs. Quota consisted of retaining revenue, building new business, on-boarding non-advertisers, and increasing existing revenue accounts. Consistently met and exceeded sales objective by 150%. Ranked #1 in account growth and #2 in new and non-advertiser sales. Won several sales competitions to become a member of the Distinguished Sales Performance Club. Mentored new sales representatives. January 1990 to January 1992 Company Name City , State Account Executive Started and implemented a sales strategy to compete selling services in the Digital computer maintenance business. Top Digital Equipment sales performer in Cincinnati and Dayton. Winner of numerous sales awards. Increased billing base by 120%. January 1987 to January 1990 Company Name City , State Major Account Executive Sold and supported the total service portfolio including hardware, software, and network site services. Exceeded all sales and revenue objectives by 125%. Achieved top sales representative for three consecutive years. Won "Excellence Award." Successfully established team-selling concepts. Created and implemented services as part of the turnkey solution. Education Urbana University Bachelor of Science : Business Administration Marketing GPA: GPA: 3.6/4.0 Business Administration Marketing GPA: 3.6/4.0 Skills advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory

BUSINESS-DEVELOPMENT

HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional with background in Communications, Marketing, Human Resources and Technology.  Experience 09/2015 to Current HR Specialist, US HR Operations Company Name － City , State Managed communication regarding launch of Operations group, policy changes and system outages Designed standard work and job aids to create comprehensive training program for new employees and contractors Audited job postings for old, pending, on-hold and draft positions. Audited union hourly, non-union hourly and salary background checks and drug screens Conducted monthly new hire benefits briefing to new employees across all business units Served as a link between HR Managers and vendors by handling questions and resolving system-related issues Provide real-time process improvement feedback on key metrics and initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor 01/2014 to 05/2015 IT, Marketing and Communications Co-op Company Name － City , State Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications. Researched and drafted articles and feature stories to promote company activities and programs. Co-edited and developed content for quarterly published newsletter. Provided communication support for internal and external events. Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications. Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar. Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding. Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.     Created story board and produced video for annual IT All Hands meeting. 10/2012 to 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City , State Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces. Coordinated pre-show and post-show activities at trade shows. Managed marketing campaigns to generate new business and to support partner and sales teams. Ordered marketing collateral for meetings, trade shows and advisors. Improved, administered and modified marketing programs to increase product awareness. Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output. Coordinated marketing materials including brochures, promotional materials and products. Partnered with graphic designers to develop appropriate materials and branding for brochures. Used tracking and reporting systems for sales leads and appointments. 09/2009 to 10/2012 Assistant Head Teller Company Name － City , State Received an internal audit score of 100 %. Performed daily and monthly audits of ATM machines and tellers. Educated customers on a variety of retail products and available credit options. Consistently met or exceeded quarterly sales goals Promoted products and services to customers while maintaining company brand identity ·     Implemented programs to achieve and exceed customer and company participation goals    Organized company sponsored events on campus resulting in increased brand awareness ·     Coached peers on the proper use of programs to improve work flow efficiency Utilized product knowledge to successfully sell to and refer clients based on individual needs Promoted marketing the grand opening of new branch locations to strengthen company brand affinity ·     Organized company sponsored events resulting in increased brand awareness and improved sales ·     Coached peers on the proper use of programs to increase work flow efficiency Senior Producer - 2014 SHU Media Exchange Company Name － City , State Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception. Education 2014 Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State 2013 Bachelor of Arts : Relational Communication Western Connecticut State University － City , State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles

HR

SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy

BANKING

PROFESSIONAL HEALTHCARE REPRESENTATIVE Summary Dynamic sales professional delivering documented success in driving product growth through strong sales skills and patient focus. Detail oriented, while utilizing communication skills that have a direct and personable approach. Proficient in handling new product launches from inception to completion in both independent and collaborative work environments. Background encompasses almost 15 years of experience in pharmaceutical sales selling to an array of specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology and cardiology. Further call points made to hospital accounts local to territory. Additional professional experience includes nursing experience ranging from surgical assistance to care in the neonatal intensive care unit. Accomplishments 2017 - People in Culture Lead for Atlanta East 2017 - Awarded "Championship Culture Award" (Peer Selection) 2016 - People in Culture Lead for Atlanta East 2015 Capital S card winner 2014 Capital S card winner 2011 Summit Winner - Ranking 3/55 (141.63% Attainment) 2011 Contest Winner - Q1 Kick it in Gear Contest (%NRx Volume Growth) 2011 - Finished 2nd in Q2 IEM MS-AL Surge Contest (Lyrica TRx Growth) 2011 Contest Winner - 2nd Semester Team Contest (Celebrex TRx Growth) 2011 - First in Region to hit 5% Market Share for Pristiq 2009 Contest Winner - 3rd Qtr Regional Market Share Contest 2008 - Selected Representative for State Medical Meeting 2008 - Finished in Top 25% 2007 - Contest Winner - 1st Semester First in Class Travel Card 2007 - Contest Winner - Retention Bonus for Territory / District 2007 - Finished 2nd Highest Exubera Sales  out of 200 Searle Representatives 2007 - Contest Winner - Regional Summer Contest (Market Share Growth for Lyrica and Celebrex) 2007 - Finished 9/200 in Central Area 2006 - Finished in Top 15% in Central Area 2006 - Ranked #1 in Central Area - Celebrex Attainment (117.78%) 2004 - Vice President's Cabinet Winner (Top 10%) 2004 - Contest Winner - Passport to Paradise Contest 2004 - Rookie of the Year Runner Up Skills Developed "The History of Celebrex" - timeline of events for Celebrex and why it is important to sales process (Contents of binder included every clinical study categorized into GI, CV, efficacy, etc) Mentored numerous new team members Executed Teach the Teacher - Nurse focused initiative on Exubera device and drug education Earned numerous convention trips Led multiple POA special assignments at the district Experience Professional Healthcare Representative July 2003 to Current Company Name 2017 - Xtandi - Ended the year Ranked #15 / 162   2016 - Awarded lateral transfer to Atlanta East District from  2015 - Ranked 29/75 with 102.15% Lyrica, 107.32% Toviaz, and 92.41% Viagra goal attainment 2014 -  Completed S1 at105.69% Celebrex, 108.13% Flector Patch, and 106.77% Lyrica goal attainment 2014 - Completed S2 at 106.78% Celebrex, 108.77% Flector Patch, and 101.67% Lyrica 2013 - Completed S1 at 101.12% Lyrica, 104.31% Celebrex, and 84.09% Flector Patch goal attainment 2013 - Completed S2 at 107.30% Celebrex, 89.71% Flector Patch, and 104.40% Lyrica goal attainment Registered Nurse April 2003 to July 2003 Company Name － City , State Assisted in daily patient management through surgery scheduling, patient insurance claims and prior authorizations, and educating patients on procedures, treatments, and medications Registered Nurse April 2002 to April 2003 Company Name － City , State Surgical nurse with responsibilities including surgical assistance, operating room management, recording of all events and tasks during surgery, and acting as patient advocate during surgery Registered Nurse August 2000 to April 2002 Company Name － City , State Practiced as a Registered Nurse in the Neonatal Intensive Care Unit Education and Training Bachelors of Science : Nursing , May 2000 Mississippi College － City , State Nursing Associate of Arts : May 1997 Hinds Community College － City , State Skills emergency care, palliative care, patient advocate, surgery Additional Information Active member of Junior Auxiliary from 2006-2011. Chaired projects including Prom Closet, Buckets of Happiness, and Dental Days Sought out and implemented a program called "Challenge Day" in local schools that focused on combatting bullying and facilitating a positive school culture. Managed every aspect of the program including, but not limited to, securing funding, recruiting volunteers, and working with school counselors to identify high risk students. Volunteer for William's Wings, MS Diabetes Association, and MS March of Dimes

HEALTHCARE

DESIGN DIRECTOR / SENIOR DESIGNER Professional Summary Passionate Design Director with extensive talents in providing clear instructions to team members and supervising budgets to ensure project profitability. A natural leader with more than 10 years' experience leading successful and talented design teams. Seeking a new position as a Senior Designer with a great organization. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye for detail Ability to effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director / Senior Designer , 10/2016 to Current Company Name – City , State Developed seasonal merchandise assortment to improve category depth and breadth Clearly communicated design revisions to all members of fashion design team Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop Sketched artistic and fresh designs for consideration Communicated with photographers and stylists to effectively showcase brand Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price Developed seasonal and brand style guides Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations Facilitated new processes within department, alleviating repetition and boosting overall team productivity Head Designer , 06/2015 to 10/2016 Company Name – City , State Helped company advance industry standing by creating innovative concept designs. Supervised design staff through product creation and release. Clearly communicated design revisions to all members of fashion design team. Developed seasonal merchandise assortment to improve category depth and breadth. Worked with technical design and product management to provide accurate and complete design packages. Designed advertisements, tradeshow banners and signage from concept through completion. Head Designer , 02/2014 to 11/2015 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Planned and oversaw photography shoots and retouching, consistently completing tasks within budget. Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines. Created storyboards, 3D models, animation and visual effects to meet design goals. Head Designer , 08/2008 to 07/2014 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Carefully prepared all design layouts into prepress files for offset, web and digital printing. Contributed to creative process through original ideas and inspiration. Presented projects to internal clients. Generated detailed specs of final designs. Collaborated with vendors to ensure style consistency with other marketing materials. Freelance Senior Designer And Consultant , 06/2004 to 10/2006 Company Name – City , State Sketched artistic and fresh designs for consideration. Designed new on-brand visual elements to effectively convey concepts and messaging. Led aesthetic vision and creation of new fashion products. Provided high quality results in timely manner. Developed seasonal merchandise assortment to improve category depth and breadth. Generated detailed specs of final designs. Freelance Senior Designer , 12/2003 to 06/2004 Company Name – City , State Designed collection for 2004 fashion show Worked with directly with Sean Combs to resolve design and fitting problems for Show. Supervised various local factories s in development of show apparel. Fitted models for runway. Designer , 09/2002 to 12/2003 Company Name – City , State Researched current and forecast colors and design. Designed proposed garments and traveled to mainland for development. Resolved client concerns quickly and professionally. Developed marketing and sales strategies to maximize business success. Monitored production schedules . Product Manager / Head Designer , 03/2000 to 09/2002 Company Name – City , State Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production. Developed and implemented favorable pricing structures balancing firm objectives against customer targets. Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands. Worked directly with Marc Ecko on development and managing team of 5. Associate /Assistant Designer , 02/1995 to 04/2000 Company Name – City , State Developed prototype designs for broad range of products within design portfolio. Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design. Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards. Delivered highly innovative concepts under stringent deadlines. Prepared concept boards and mock ups of form and color. Prepared and managed presentation walls covering seasonal lines. Fabricated sample garments for review by senior design staff. Education Associate of Science : Apparel Design Fashion Institute of Technology - City , State Accomplishments Designed Sean John fashion Show 2008 Featured on MTV " If I were KING" Designed Sean John fashion Show 2004 which received the CFDA award. Outerwear design featured in MOMA. Designed Marc Ecko fashion Show 2002 Outerwear which was showcased in showroom. Designed Tommy Hilfiger Olympic Ski team outerwear and accessories Additional Information Works appeared in WWD daily, DNR news, Source magazine, Timeout, Complex magazine, Detail, Flaunt, Stuff magazine,Vibe, Trace, Teen People, Honey and YM. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye for detail Ability to effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director / Senior Designer , 10/2016 to Current Company Name – City , State Developed seasonal merchandise assortment to improve category depth and breadth Clearly communicated design revisions to all members of fashion design team Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop Sketched artistic and fresh designs for consideration Communicated with photographers and stylists to effectively showcase brand Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price Developed seasonal and brand style guides Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations Facilitated new processes within department, alleviating repetition and boosting overall team productivity Head Designer , 06/2015 to 10/2016 Company Name – City , State Helped company advance industry standing by creating innovative concept designs. Supervised design staff through product creation and release. Clearly communicated design revisions to all members of fashion design team. Developed seasonal merchandise assortment to improve category depth and breadth. Worked with technical design and product management to provide accurate and complete design packages. Designed advertisements, tradeshow banners and signage from concept through completion. Head Designer , 02/2014 to 11/2015 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Planned and oversaw photography shoots and retouching, consistently completing tasks within budget. Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines. Created storyboards, 3D models, animation and visual effects to meet design goals. Head Designer , 08/2008 to 07/2014 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Carefully prepared all design layouts into prepress files for offset, web and digital printing. Contributed to creative process through original ideas and inspiration. Presented projects to internal clients. Generated detailed specs of final designs. Collaborated with vendors to ensure style consistency with other marketing materials. Freelance Senior Designer And Consultant , 06/2004 to 10/2006 Company Name – City , State Sketched artistic and fresh designs for consideration. Designed new on-brand visual elements to effectively convey concepts and messaging. Led aesthetic vision and creation of new fashion products. Provided high quality results in timely manner. Developed seasonal merchandise assortment to improve category depth and breadth. Generated detailed specs of final designs. Freelance Senior Designer , 12/2003 to 06/2004 Company Name – City , State Designed collection for 2004 fashion show Worked with directly with Sean Combs to resolve design and fitting problems for Show. Supervised various local factories s in development of show apparel. Fitted models for runway. Designer , 09/2002 to 12/2003 Company Name – City , State Researched current and forecast colors and design. Designed proposed garments and traveled to mainland for development. Resolved client concerns quickly and professionally. Developed marketing and sales strategies to maximize business success. Monitored production schedules . Product Manager / Head Designer , 03/2000 to 09/2002 Company Name – City , State Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production. Developed and implemented favorable pricing structures balancing firm objectives against customer targets. Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands. Worked directly with Marc Ecko on development and managing team of 5. Associate /Assistant Designer , 02/1995 to 04/2000 Company Name – City , State Developed prototype designs for broad range of products within design portfolio. Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design. Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards. Delivered highly innovative concepts under stringent deadlines. Prepared concept boards and mock ups of form and color. Prepared and managed presentation walls covering seasonal lines. Fabricated sample garments for review by senior design staff.

APPAREL

SOCIAL MEDIA COORDINATOR Summary To secure a position within an organization where I will be able to apply the extensive skills and abilities that I have acquired through my education and work experience in the advertising, marketing and social media fields. Highlights well-versed on social media channels (paid and organic) trends, content development, and community engagement  Account management Client relationship Google analytics Direct mail campaigns Fluent in Spanish  Experience 10/2016 to 02/2017 Social Media Coordinator Company Name － City , State Managed new product and content releases. Creates and schedules weekly content for client's professional social media accounts Utilize applications such as Canva, Sendible, basecamp, Google+, Cyfe and more  Manages and measures clients social media accounts for follower analysis, reach, and growth. Prepared detailed marketing forecasts on a monthly basis. Design, administer and launch email marketing campaigns using MailChimp.  Worked effectively in a heavily cross-functional, fast-paced environment. 09/2015 to Current Sales Associate Company Name － City , State Suggest key looks and incorporates the latest trends and current promotions based on the customer's individual style. Assist store in meeting and exceeding daily sales goals Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom Partner with management on performing stock transfers, damage outs, and shipment receiving Comply with operational standards, to include following safety policies and proper censoring of merchandise.  06/2015 to 08/2015 Marketing Sales Intern Company Name － City , State Maintained Launch Trampoline Park social media accounts including Twitter, Facebook & Instagram Promote summer events thought their social media Vendor outreach regarding the summer program 01/2015 to 05/2015 Events Coordinator Company Name － City , State Vendor outreach providing detailed information on the event Contacting businesses for raffles and sponsorship Tracking In-kind gifts Event coordination and set up Management of volunteer activities such as shoreline cleanups. Education 2016 Bachelor of Arts : Communications (Advertising) Rhode Island College － City , State , United States Minor in Marketing Communication Club member Honor Society of the National Communication Association Dean List Languages Bilingual   (English / Spanish) Skills Excellent use of Word, Excel and PowerPoint iMovie,  Photoshop, MS Publisher, and Final Cut Pro Advance Knowledge of social networks and social media tools, Facebook, Instagram, Twitter, Pinterest, YouTube and Snapchat, sendible, cyfe, basecamp and more.   Strong writing skills Research abilities Strong Organization and planning skills Confidentiality

DIGITAL-MEDIA

DENTAL HYGIENIST Professional Summary I am a dedicated and energetic Dental Hygienist with a total of sixteen years experience in the dental profession. My focus has always been to provide exceptional patient care, counseling and motivation to each of my patients. I have experience with patients of all ages including those that are medically compromised. I am enthusiastic about dental health and enjoy educating patients as well as dental staff members  on dental care and hygiene. Licenses State of Florida Registered Dental Hygienist Skill Highlights Nutritional Counseling Oral Cancer Screenings Smoking Cessation Preventative Care    Soft Tissue Management Dentrix Dental Software Digital Radiographs Professional Experience Dental Hygienist September 2015 to Current Company Name - City , State Provide optimal dental hygiene care for every patient, reinforce oral hygiene instructions to every patient and each appointment, educate patients on their periodontal status, treatment possibilities,  potential surgical, restorative or cosmetic procedures that may possibly be needed. Educate patients on the benefits of preventative care such as fluoride and sealants.   ? Dental Hygienist February 2008 to August 2014 Company Name - City , State Assess patients oral health conditions, review dental and medical histories, dental charting, periodontal assessment and treatment, soft tissue management, administer local antibiotics, fabricate bleaching trays and occlusal guards, schedule patient appointments. Dental Hygienist June 2006 to December 2010 Company Name - City , State Worked on an as-needed basis as a part-time hygienist providing dental care to patients as well as periodontal treatment and maintenance. Exposed and developed radiographs, recorded conditions for diagnosis and treatment by dentist. Applied fluoride and sealants. Dental Assistant February 2003 to June 2005 Company Name - City , State Provided dental and hygiene assistance during surgery, services, and cleanings. Maintained equipment and sterilized dental instruments. Answered phone calls, schedules appointments, trained new employees on back office duties. Education and Training Master of Science : Health Sciences , 2015 Nova Southeastern University - City , State Bachelor of Applied Science : Dental Hygiene , 2011 St Petersburg College - City , State Associate of Science : Dental Hygiene , 2005 Florida State College - City , State Certificate : Dental Assisting , 1999 Tidewater Technical Institute - City , State Community Service

ARTS

FINANCE OFFICER Summary Competent and reliable professional, committed to excellence with proven team leading and team building skills, who sees challenges as an opportunity to grow and develop. Ability to lead a team of people from diverse backgrounds, by communicating clear goals and objectives, and understanding and resolving the needs of the team to ensure that targets are met. Responsible, analytical, results oriented, effective, efficient and flexible work attitude which aims to achieve and surpass set goals. Highly confidential, honest, pro-active individual who operates with integrity in all aspects of life, possessing expertise in Accounting, Supervisory Management and Training skills. Highlights ACCPAC accounting skills Analytical reasoning Budget analysis Account reconciliations Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner Achieved set targets and contributed to the overall attainment of the department and company's goalsTrained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialog with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner Experience Finance Officer May 2011 to January 2016 Company Name － City , State G/L Reporting & Preparation of Audit Schedules Daily General Ledger postings and accounting journals for: Investigated and put together Savings & Interest Payable Reconciliations to show the aggregate net savings and liabilities position of the organization year to date Staff Loans & Statutory Deductions Investment Accounting Compiled, analyzed and prepared Interest Income, and Price Volume Budget Analysis to assist the Budget Analyst in gaining a comprehensive depiction of the actual interest derived from investments on a monthly and year to date basis in comparison to the budgeted figures Gathered information for Accretion & Amortization Schedules to determine bonds that are tax exempted Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner. Payroll Assistant November 2010 to December 2010 Company Name － City , State Preparation of Bank reconciliations. Accomplishments. Ensured that bank reconciliations were prepared in a timely manner and outstanding items were effectively researched and cleared promptly. Accounts Officer January 2007 to January 2009 Company Name － City , State Daily General Ledger postings and accounting journals for bank reconciliations Analyzing and implementing procedures to resolve unreconciled items on assigned bank accounts Prepared scheduled reports with Cash Flow Statements Accomplishments Achieved set targets and contributed to the overall attainment of the department and company's goals. Supervisor & Senior Accounts Clerk January 1997 to January 2007 Company Name － City , State Supervised a staff of eleven persons. Regular scheduled inventory updates and reconciliations each month Prepared Payroll for weekly and monthly staff using Turbo Pay software Daily scheduled directives for inventory to deliver island wide Accomplishments Trained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialogue with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner. Education Bachelor of Science Degree : Business Administration Finance , 2009 Northern Caribbean University － City , JAMAICA Business Administration Finance Certificate of Management Studies St. Hugh's High School Sixth form Business Certificate : 2002 University of the West Indies － City , JAMAICA W.I. Interests Reading Additional Information Reading Skills Bank reconciliations, Analysis, bonds, Budget Analysis, Cash Flow, General Ledger, inventory, investments, Interest Payable & Savings, Payroll, Schedules, Sales, Customer Service

FINANCE

ACCOUNTANT Summary If you need someone who delivers sharp results, I can help. Well qualified and results oriented Accounting Professional with over fourteen years of successful experience in positions of increasing responsibility in dynamic entertainment companies. Skilled at training staff in Accounts Payable and Receivable and Payroll functions and creating effective teams. Highlights Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience 01/2009 to Current Accountant Company Name － City , State Responsible for all aspects of accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash and daily Cash Report. Preparation of 1099-s. 01/2006 to 01/2009 Accountant Company Name － City , State Supervised, trained and managed a staff of four permanent employees, plus interns. Oversaw the general accounting department areas: accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card, lockbox and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash process. 01/2004 to 01/2006 Junior Accountant Company Name － City , State Responsible for all aspects of accounts payable and accounts receivable functions. Reorganizing and reconciling online based business transactions. Bank, credit card and other reconciliations. Month end analysis and closing. Managed and trained college interns. Preparation of royalty reports. Preparation of 1099-s. Education Accounting Phoenix University/US-Florida-Miami Accounting - Present 2003 Sheridan Technical Center/US-Florida-Miami Certificate - Bookkeeping Fundamentals CUC University /Colombia 1998 Bachelor Arts Degree : Business Administration Business Administration Reference Laurel Harris President at Stellarhead (646) 382-8408 David Walton Vice president of Operation at Dogmatic (917) 671-6798 Languages Fluent in Spanish Skills General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word, Excel, Quickbooks Enterprise 17.0,

ACCOUNTANT

CONSULTANT Summary Building Design and Construction Manager Extensive management leadership in successful operations, devising strategies to measurably improve corporate profit. Adept at acquiring, developing and managing building construction projects across a wide range of project types. Expertise in executing the Work while managing staff and accounting. Key skills include Business Development, Building Construction, Estimating, Scheduling, Contracts and Negotiations, Building Design and Project Management. Experience 01/1996 to Current Consultant Company Name － City , State Expanded new business opportunities in Texas for Program Management firm. Developed contacts with Owners and Architects to develop relationships and solicit project possibilities. Provided Project Management and Cost Consulting Services to Owners and Architects on major Higher Education, K-12, and Healthcare Projects. Worked with Contractors and Construction Managers to reconcile Estimates, Schedules and Scope Changes. Advised Owners, Developers, and Lending Institutions in contracting with Architects, Engineers, Constructors and Subcontractors. Project involvement includes design and construction of educational, healthcare, apartment complexes, retail, hotels, office, and religious facilities. Range of project construction costs to $250 million. Identified numerous oversights and construction error on major Austin hotel project. As a fast-tracked scheduled project, a firm opening date of the hotel was necessary for convention bookings. Advised Owner on needed corrective measures, realistic costs/ schedules and worked with developer to implement solutions. Secured design/build projects for Clients with a satisfaction and being hired for their next projects without any competition. This was affected by thorough cost estimating, scheduling, great project management staff involvement providing up-front information to the client during the process. Worked with State of Texas Emergency Management on Disaster Relief to coordinate Applicants' efforts with FEMA. Developed matrix to manage information regarding status of all Non-Profit Organizations. Advised Applicants on solutions for corrective measures and how to implement them. 01/1986 to 01/2001 Principal Company Name － City , State Developed new business. Procured Design/Build, Competitive Bid, and Negotiated projects. Recruited all office and project staff. Managed all estimating, scheduling and operations of projects including healthcare, educational, retail, offices, religious, and technology facilities. Formulated proposal presentation, contracted with architectural/engineering firm to design/build major project and developed a joint venture partnership to perform the Construction. Client subsequently had firm build two additional facilities in State. 01/1986 to 01/2006 Principal Company Name － City , State Founded a new Architectural firm to address projects for Clients. Performed numerous projects as design/build contracts. Designed, documented and developed new projects. Contracted Engineering support for documentation. Projects included educational, healthcare, retail, offices, research and technology, and religious facilities. Designed and documented multiple industry projects for repeat Clients. 01/1984 to 01/1986 Branch Office Manager / Business Development Manager Company Name － City , State Launched branch office of major Construction Firm. Developed new business contacts, and in working with existing clients, expanded additional work on several projects as scope changed in business process. Education 1965 Architecture University of Houston － City , State , United States Architecture Post-graduate studies in City Planning, University of Houston (Houston, TX) Architect, State of Texas License #6624 Texas Residential Construction Commission Registration #41143 Professional Affiliations American Institute of Architects City of Rollingwood, Texas - Planning & Zoning Commission 1986-1989, Utility Commission 2009-2012, Chairman 2012 Tarrytown UMC, Co-Chair Building Committee 2001-2004, Board of Trustees 2004, Chairman. 2005 Volunteer Healthcare Clinic, Board of Directors, 2012-Present Skills Architect, business process, Competitive, Consulting, contracts, Client, Clients, design and construction, documentation, Engineering support, estimating, fast, office, next, developer, Profit, Program Management, Project Management, proposal, research, retail, scheduling

CONSULTANT

NETWORK ADMINISTRATOR Summary Analytical Network Administrator adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Highlights Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery, Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert Microsoft Certified Solutions Associate (MCSA) Certificate DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Microsoft Certified Solutions Associate (MCSA): [Name of Microsoft technology] Microsoft Certified Technology Specialist (MCTS): [Name of Microsoft technology] Exceptional telephone etiquette Patient and diligent Troubleshooting proficiency Windows XP/Vista Proficient in AVG, Printers, PC Security systems Accomplishments Exceeded monthly goals by successfully handling more than 80 trouble tickets per week. Experience Network Administrator Feb 2006 to Mar 2016 Company Name Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Secures network system by establishing and enforcing policies; defining and monitoring access. Reporting network operational status by gathering, prioritizing information; managing projects. Maximizing corporate network services uptime. Giving over the phone, email and remote support to customers. Implementing network security measures to protect data, software, and hardware. Utilizes Active Directory to manage user accounts, create groups, and computer accounts Administering a Microsoft Windows Server network of servers. Investigating problems and then making technical recommendations. Resolving network operational issues. Installing and testing server software on a variety of platforms. Professional Accomplishment: Successfully migrated users and computers from Novell NetWare to Microsoft Active Directory Successfully upgraded Windows Server 2003 Server to Server 2008 Successfully upgraded Windows Server 2008 Server to Server 2012 Successfully upgraded network infrastructure and configured Cisco 2950 switches for 66 Federal Contract Towers in the State of Florida Successfully migrated Computers and users from windows XP to Windows 7. Resolved customer complaints and concerns with strong verbal and negotiation skills. Trained new employees and explained protocols clearly and efficiently. . Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users. Troubleshot hardware issues and worked with service providers to facilitate repairs. Developed documentation for common processes for both support staff and end-users. Education Computer Information System /Network Engineering Barry University Project Management Professional Florida Atlantic University Six sigma GreenBelt Florida Atlantic University Certifications Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification Skills A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design and Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server

AVIATION

JOBS COORDINATOR / ESTIMATOR Professional Summary [Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title]. Core Qualifications Excellent interpersonal and coaching skills Motivated Recruiting and selection techniques Conscientious Proficient communicator Hiring recommendations Experience Jobs Coordinator / Estimator August 2012 to October 2014 Company Name - City , State Worked directly with Payless manager's in assigned area's with store operation's, PNL shrink, store maintenance, recruiting store staff member's and planning Competitive Analysis Performed competitive analysis to make recommendations for future Payless company growth. Assisted in over 130 Payless ShoeSource store opening's and relocation's to create 3 districts in the Carolina's. Selected by Payless ShoeSource Regional VP to utilize recruiting skill's and store development with the Canadian International expansion team.Promoted to Store Manager after [] months in the Assistant Manager position. Supervised team of base office store staff and their development. Devised a successful recruiting plan for new Payless training supervisor's and store manager's. Awarded "Top Sales Manager of the Year ". Awarded " Best in People Development " Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Defined project deliverables and monitored status of tasks. Monitored team progress and enforced deadlines. District Manager Trainee July 2012 to July 2012 Company Name - City , State Successfully managed the activities of team members in multiple locations. Area Manager October 2011 to March 2012 Company Name - City , State Successfully managed the activities of store team members in multiple locations. Recruited, managed and mentored an average of 4 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Developed and managed annual operating budgets for 4 stores locations in Durham, NC. Area Manager / Training Supervisor March 1992 to August 2010 Company Name - City , State Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Fulfilled customer shipping needs using UPS and USPS methods. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor's in store's to meet company demands. Opened 130 new store location and assisted in recruiting and training new staff. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Assisted management with presentations for business reviews and communications meetings. Researched and recommended new sources for candidate recruiting. Recruited for various positions across multiple sites in the Carolina's Va and Canada. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Maintained an accurate candidate tracking system. Supplied tools, resources and education to company managers to enhance their skills. Organized all monthly and quarterly reviews for all associates. Conducted and required to conduct 2nd interviews in assigned area to determine employment for all new hires for all store location's based on manager's feedback from 1st interview's of various new hires and their store staffing needs. Office Adminitrator April 2015 to July 2015 Company Name - City , State Planned and executed [project].Effectively controlled the release of proprietary and confidential information for general client lists.Prepared correspondence, accounting and financial documents for analysis. Conducted analysis to address [issue] which led to [positive outcome].Prepared correspondence, accounting and financial documents for analysis. Education Associate of Arts : Business Administration , 1982 Mount Olive College - City , State Business Administration Professional Affiliations Member, Small Business Association (2008 - present) Skills Assistant Manager, benefits, budgets, cash receipts, coaching, interpersonal, Competitive Analysis, customer satisfaction, customer service, forms, functional, Hiring, HR, inventory, marketing, meetings, merchandising, office, communicator, payroll, policies, presentations, progress, reconciling, Recruiting, recruitment, sales, Sales Manager, shipping, staffing, Store Manager, strategic plans, supervisor

APPAREL

SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER Summary Thirty years experience as Manager and Director of Facilities, Project and Construction Management in various challenging environments; twenty two in Higher Education. *Successful at managing Facilities, Ops & Systems, M&O and Capital Budgets, Assets, Staffing and Bargaining Agreements. *Responsible for 600 acres of property, 150 buildings, 60 Union skilled technical & maintenance staff, budget managers, construction & maintenance managers, grounds and horticulture, custodial staff, transportation & fleet managers, shipping & receiving staff, post office managers, sustainability staff and business managers. *Developed and maintained high standards of discretion, integrity, communication, leadership, life safety & building code compliance, staff, student and faculty safety training and OSHA compliance *Proven team building skills, quality personnel acquisition, effective success at administering progressive discipline in union environments, able to create positive organizational change where required and as directed. Professional Development and Skills *Facilities Management Professional, FMP and Certified Project Manager *Facilities and Technology Management *Electrical Engineering Technology *Construction Management *Licensed Master Electrician *Certified Advanced Fire and Security Alarm Designer *Certified in Fiber Optics and Network Connectivity *Supervision, Effective Communication and Team Building Certifications *Technical Strengths Include; Electrical, Fire & Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability and Energy Management, AutoCAD, GIS ArcView, MS Office & Project, Computerized Maintenance Management Programs. *Certified in Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA and Building Codes) *Property inspection, analysis, acquisition, development, planning, zoning and construction management. Experience 08/2015 to Current Senior Facilities and Construction Project Manager Company Name － City , State Manage multi-discipline construction, maintenance and life safety projects. Manage technical support staff, contractors, energy providers, life safety & building codes compliance, service contract & project negotiations, professional consulting firms and various State, City and Federal regulatory agencies. Roosevelt Island, Manhattan, NY, is a residential community of 15,000 people. There are 147 acres of property with various types and occupancies, such as; public schools, Cornell University, business, athletic facilities, performing arts and residential. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Researched additional property and space for development in accordance with organization objectives. Planned strategy and applied tactical measures to ensure the efficient management of assets and resources. Directed a facilities staff including; trade supervisors, project managers, procurement office, budget management & business office, accounts payable and a skilled union trade staff of 60. Directed construction, renovations, repair, energy management, operations and special events for 150 buildings totaling 2 + million sq. ft. and 600 acres of property. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Maintain a courteous, diplomatic and professional demeanor while maintaining good relationships with all personnel, both internal and external to the organization. Professional experience with vendor negotiations, project design, budgeting and project construction. Manage utility costs and usage; Natural Gas, Propane, Electricity Commodity & Delivery, Telephone, Water and Waste Water. Annual budgeting for capital expenditures, construction, maintenance and operations. Annual $10 million budget). Member of Senior Administrative Teams, such as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development and Campus Life Safety. 01/2007 to 01/2008 Project Manager and Estimator Company Name － City , State Estimated electric projects with values from $25,000 through $2,000,000. Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm and card access. 01/1998 to 01/1999 Facilities and Maintenance Manager Company Name － City , State Managed and supervised facilities and plant operations, repairs, renovation projects and maintenance. 01/1994 to 01/2012 Assistant Director of Buildings and Grounds Company Name － City , State Managed all facets of the supervision, management and operations related to construction, maintenance and operations. Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical & HVAC systems, plumbing, sustainability and alternative energy projects, environmental services, recycling and codes compliance with state, city and federal agencies. Infrastructure management of; water and sewer systems, 13,200 volt and secondary electrical systems, fiber optic and IT systems, fire suppression systems and safe roads & walks. Union trades management, supervision and bargaining unit negotiations. 01/1990 to 01/1994 Lead Electrician Company Name － City , State Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center for the City of New York. 01/1986 to 01/1990 Lead Electrician & Business Manager Company Name － City , State 01/1983 to 01/1986 Apprentice and Journeyman Electrician Company Name － City , State Commercial, Industrial and Residential Systems. 01/1979 to 01/1983 Air-Base Ground Defense Company Name － City , State Military Police, Leadership Positions, Honorable Discharge as an E-4 Sergeant. Education and Training 2015 Facilities and Technology Management : Electrical Engineering Technology Empire State College Dutchess Community College Electrical Engineering Technology 2013 FMP - Facilities Management Professional - International Facilities Management Association at Boston University 1982 Electricity-Electrical Construction and Maintenance - Mohawk Valley Community College Skills accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment

CONSTRUCTION

BUSINESS DEVELOPMENT CONSULTANT Skills 3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision Experience March 2014 to August 2014 Company Name City , State Business Development Consultant Phoned, emailed and actively followed up with potential leads given to me by management. Answered calls and scheduled appointments with the sales team. Logged all customer information in VinSolutions. Confirmed appointments and scheduled follow ups with customers. Notified necessary departments when appointments have been set. Maintained a goal of 8-10 appointments created daily. Recorded daily and weekly appointment information in a spreadsheet to measure success against our goals. November 2011 to April 2014 Company Name City , State Senior Design Consultant Developed exterior design concepts and planned the schematic color and finish of the colors chosen. Reviewed project costs, budgets and adherence to schedules. Ensured that the project vision and design intent were reflected successfully. April 2009 to November 2011 Company Name City , State Expo Design Desk Associate Generated more sales leads than any other design associate. Assisted lead designers with their floor plans, elevations and 3-D perspective views prior to presentation to the client. Assisted designers with their material boards for in-house review and presentation. Reviewed project costs initially with home owners. Voted Employee Committee President and planned all employee events and fundraisers. March 2004 to March 2009 Sales Associate/Wall Paper Specialist Sherwin Williams, Lawrence ,KS. Ordered, contacted and handled all wallpaper sales. Passed all skill level tests in the 95th percentile each month. Organized and conducted presentations at all the faux finish clinics to public. Cultivated long term relationships with area contractors. Primary representative for area home shows and real estate seminars. Visited home sites to assess and fulfill customer needs both interior and exterior projects. Education and Training University of Kansas Interior Design Bachelor's Degree Interior Design 2016 Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC): Profile CPT certified in Safety, Manufacturing Processes & Production and Forklift Certification from Washburn Institute of Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification, 2016 OSHA 10, General Industry Certification May,2007 University of Kansas City , State Interior Design Bachelor of Fine Arts Interior Design

BUSINESS-DEVELOPMENT

HEALTHCARE PROVIDER Professional Summary Current graduate student at the University of Arizona Global Campus pursuing a Master's Degree in Health Informatics and Analytics with five years of experience in at-home care. An exceptionally empathetic and dedicated healthcare provider with a strong record of child health care service. Adept at handling various client issues and problems with kindness and professionalism, seeking opportunities in the Healthcare and Business industry. A reliable employee with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. A stay-at-home mom of five children dedicated to ensuring the needs of the children's safety and comfort by addressing their specific diet, exercise, and tutoring needs. Including the care provided for an autistic son in creating specific routines, developmental support, and educational strategies. Recently began the endeavor of owning and managing a small business. Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical andemotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Education MBA : Health Informatics and Analytics , Expected in 02/2022 University of Arizona Global Campus - City Certificate of Completion in Radiologic Technology : Radiography , 11/2016 Loma Linda University - City Bachelor of Science : Radiologic Technology , 04/2011 University of Perpetual Help-System DALTA - City Certifications Certificate of completion in Radiation Technology Certificate in TEFL and TESOL (120 hours) Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

HEALTHCARE

SENIOR DIRECTOR, PRODUCT MANAGEMENT Career Overview For twenty years, I've done product management, product marketing, and business development in organizations from early stage start-up to large, publicly traded companies. Common in every role at every company is finding success through a laser-like focus on the business needs of customers. With over a decade of online media experience, I remain fascinated by the intersection of media creation, distribution, consumption, and monetization. The revolution is still in the early stages, and increasing consumer control over what they watch and listen to will have broad-ranging impact over who makes money in this ecosystem, and how. Planning and building the enabling technologies is what I love. Qualifications Strong analytical skills Excellent problem solving skills Knowledge of streaming video platforms Customer Needs and Requirements Management Shipping quality software on time Work Experience Senior Director, Product Management Aug 2013 to Current Company Name － City , State ReverbNation is the leading online platform for independent musicians, where emerging  Artists build their careers through online marketing tools and industry opportunities. Led team of product managers, designers, and QA testers   Managed, designed, and released first-ever mobile responsive version of the product  Conducted extensive user testing on multiple iterations  Analyzed key performance indicators to drive new opportunities and identify product problems VP, Digital Media Solutions Jul 2012 to Jul 2013 Company Name － City , State Brightcove (NASDAQ: BCOV) makes the leading Online Video Platform, powering the internet video efforts of major media companies, marketers, enterprises, and institutions. Delivering over a billion videos a month, Brightcove's mission is to publish and distribute the world's professional media. As VP of Media Solutions, I developed and executed upon a strategic vision aimed specifically at delivering solutions for media companies across all verticals: cable and broadcast networks, TV operators, film studios, music labels, newspapers, magazines, and pure digital properties. Developed media segmentation and marketing map to define target market, buyer personas, prospect needs, and core messaging. Created industry-specific solutions combining partner technologies, Brightcove services, and core product to address requirements as varied as mobile advertising, live ad insertion, and connected TV apps. Worked closely with CTO and VP of Product to research and prioritize product and partner features. Collaborated with senior sales to develop winning pitches and proposals. Consulted with customers to evaluate current practices and advise on areas of technical and business improvement. Designed and executed industry event presence including solution messaging, product demos, and presentations. Authored white papers, blog posts, contributed articles, and industry presentations. Crafted media strategy track for the company's annual user conference, Brightcove PLAY, including presenting and moderating relevant sessions. Director, Technology Partnerships Jan 2009 to Jun 2012 Company Name － City , State As creator of the dominant Online Video Platform, Brightcove's value to customers is intertwined with the ability for other technologies to build on top of it. Working with various internal stakeholders and a small team, I created and implemented Brightcove's Technology Partner program, which currently boasts over 200 participants across more than a dozen categories. Designed, built, and implemented Brightcove's Technology Partner program. Recruited more than 60 partners across eight categories for program launch. Developed legal, business, and technical framework for managing partnerships. Negotiated strategic partner deals to drive customer value, partner value, and revenue to Brightcove. Implemented processes for partner onboarding, management, and prioritization. Introduced key partners into customer accounts to solve specific business needs. Director, Ad Products Oct 2006 to Dec 2008 Company Name － City , State I joined Brightcove to bring discipline to the product development and release process and to run all aspects of Brightcove's video advertising ecosystem, from product features to industry partnerships to our nascent video ad network. Designed, specified, and prioritized all advertising-related features for development team to build. Conducted customer visits, interviews, and usability studies for feature development and prioritization. Introduced Scrum as a development framework, leading to a more reliable and repeatable software release schedule. Collaborated with sales, account management, customer support, and other stakeholders to establish product priorities and communicate product status. Developed technical partnerships and business relationships with more than a dozen leading companies in the online ad industry. Co-authored the IAB's Digital Video Overview and VAST specification documents; Digital Video committee member. Built and managed a network of several hundred long-tail video publishers. Managed all ad inventory and ad buys from agencies and networks; built and executed a publisher payment process. Vice President, Product Apr 2006 to Oct 2006 Company Name － City , State eDataSource is an email analytics firm, providing competitive intelligence for brand marketers, ad agencies, email service providers, and affiliate marketers. I joined the company as part of an angel investment round to run the product team and develop market presence. Developed a brand identity for the company, used in web marketing, email marketing, trade shows, and conferences. Conducted dozens of research interviews with customers and prospects to identify and prioritize new features. Worked closely with the small development team to turn customer needs into deliverable products. Investigated, identified, and implemented process changes to improve manual labor efficiency by more than 300%. Director of Products Mar 2003 to Apr 2006 Company Name － City , State Viewpoint created digital marketing technologies, including a rich media ad server used advertisers and agencies worldwide. The company was acquired by DG Fast Channel in 2008. As Product Director, I was responsible for defining product direction and positioning, writing specifications, setting development priorities, and leading the development teams.  Also under my purview were training, support, and documentation. Brought to market Viewpoint's first commercial software product, a SaaS platform for rich media advertising development and deployment. Created standard ad format templates and operationalized building, testing, and deploying ads. Managed a team of more than 20 product managers, designers, developers, QA engineers, and technical writers. Successfully integrated the Unicast team and products, delivering a new combined product within months of the acquisition. Evaluated and selected third party vendors for ad serving redundancy and scalability. Migrated development from a ÒwaterfallÓ process that delivered one release every nine months to an agile process using Scrum, releasing three significant updates within the first five months. Built a support escalation process to address internal support needs in addition to client SLAs. Maintained technical and business relationships with key partners, including AOL, Adobe, and DoubleClick. Director, Product Marketing Jan 2000 to Feb 2003 Company Name － City , State As Marketing Director, responsibilities spanned all aspects of product success, including product and market definition, value proposition, pricing, lead generation and tracking, event management, communications, and press/public relations. Required working closely with every functional division, including Sales, Engineering, Production, Legal, Finance, and the Executive team. Managed a staff of seven and a budget of approximately $5 million. Developed Viewpoint's first suite of advertising products, formats, and specifications. Successfully deployed first online advertising campaigns using Viewpoint technology. Managed technical, marketing, and sales relationships with Viewpoint's largest client, AOL, to develop new advertising products, implement promotional programs, and present solutions to AOL sales teams and clients. Built solutions for high-profile clients and agencies, including AOL, Coca Cola, American Express, NBC, Kellogg's, Norelco, Digitas, StarcomIP, BBDO, and Tribal DDB. Product Manager Sep 1997 to Jan 2000 Company Name － City , State Softimage, acquired by Microsoft in 1994 and then sold to Avid in 1998, created award- winning professional 3D animation software for the film, broadcast, and games industries. Designed and implemented a strategy for a mature product facing many new competitors, including price restructuring, strategic third party relationships, direct mail campaigns, and redefined product position. Crafted product demonstrations in conjunction with field sales and demo artists. Wrote and edited copy for brochures, press releases, web content, reseller sales guides, trade shows, and all internal and external product-oriented communications. Worked closely with R&D to prioritize features and drive the development schedule to many successful, on-time releases. Coordinated cross-departmental efforts for two major product releases, including engineering, quality assurance, documentation, packaging and manufacturing, order administration, marketing communications, and public relations. Director, 3D Products Jan 1991 to Jun 1997 Company Name － City , State Specular created one of the first professional Mac-and Windows-based 3D modeling, animation, and rendering systems used by broadcasters, special effects houses, and graphic artists worldwide. Specular grew to about 40 people and $12 million in annual revenue before being acquired by a larger competitor. As the seventh employee of this cutting-edge startup, I was involved with developing nearly every aspect of the company, including building teams and processes for technical support and customer service, quality assurance, product management, product marketing, and marketing communications. Education and Training International Affairs New School University － City , State Course work toward a degree in International Affairs Bachelor of Arts , Behavioral Sciences 2003 Concordia College － City , State GPA: Summa Cum Laude GPA: 4.0 Behavioral Sciences, Summa Cum Laude, GPA: 4.0 Computer Science and Computer Graphics and Animation Hampshire College － City , State Concentration in Computer Science and Computer Graphics and Animation Skills Digital Video, Online Advertising,  

DIGITAL-MEDIA

PROJECT MANAGER Summary Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments. Highlights Windows XP/7/8, Server 2003/2008 Active Directory, MS Outlook 2007/2010 SCCM, RDC, SMS PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices Routers, Switches, Storage VPN, VOIP, Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day. Experience 07/2013 to Current Project Manager Company Name － City , State Built and maintained successful relationships with service providers, dealers and consumers. Provided base level IT support to company personnel. Defined project deliverables and monitored status of tasks. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Partnered with [Department Name] and [Department name] to address [Issue description]. Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff. Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. Increased productivity with critical thinking, decision-making and problem solving skills. Planned, organized and scheduled daily activities. Excellent communication skills to coordinate with customers, vendors, and stakeholders. Skilled in leading, negotiating and delegating abilities. Tolerant to stressed situations. 03/2004 to 07/2013 Information Technology Specialist Company Name － City , State Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. 9 years experience working as an agent to all corporate systems in the field, call center and central service office. Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff. Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems. Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation. Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers. Performed all hardware/software upgrades servers, workstations, copiers and printers. Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc. Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists. Responsible for notifying users of network/system issues. Established solid work relationships with management, technical staff, vendors, end users. Education 6/2012 Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35 Coursework in Business, Management and Communications Management, Project Management GPA: 3.35 10/2009 Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53 Coursework in Distributed Computing, Networks and Databases Information Technology GPA: 3.53 Certifications CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000 Skills A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers

INFORMATION-TECHNOLOGY

STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone

BUSINESS-DEVELOPMENT

SENIOR EXECUTIVE CHEF Summary Utilize my extensive experience in the food service industry and to contribute my skills and knowledge in a management position with an industry leader. Experience Senior Executive Chef January 2012 to Current Company Name － City , State Manage and provide leadership and culinary training to 23 direct reports Worked under budgeted costs through effective menu planning Received gold scores in sanitation, safety and compliance audits Demonstrated hands-on leadership skills in training and staff development Implemented branded foods marketing program for retail Introduced the use of sustainable products, local produce and farmers markets Created special per diem menus for conference center increasing catering sale. Executive Corporate Chef January 2008 to January 2012 Company Name － City , State Collaborated with Corporate RD/RN in creating and implementing upscale guest dining room and room service menus. Led culinary team in the implementation and support of corporate strategies in the opening of new properties and special events. Developed workplace safety and sanitation training schedule for culinary associates and dining room servers. Received Top percentile in silver chair training and state health department audits. Executive Chef / Event Consultant January 2004 to January 2008 Company Name － City , State Laison to the Chicago Board of Realtors in consulting and planning of special events Planned private parties and fundraisers for various government organizations and dignitaries Created catering menus targeting specific lifestyle demographics Hired, trained and counseled culinary and server staff of 25 Initiated program with vendors on wine tastings and culinary workshops. Executive Chef / GM January 1995 to January 2003 Company Name － City , State Managed café and conference center with staff of 12 culinary associates. Worked with editors and publishers of various magazines for the foodservice and hospitality industry. Test Kitchen for culinary content in R&I magazine. Conducted culinary seminars and product cuttings with vendors. Executive Chef / Assistant Manager January 1993 to January 1995 Company Name － City , State Managed Chicago style food court, utilizing local vendors (Vienna Beef, Connie's Pizza, Diana's Bananas, Poppies Dough, etc). Catered functions and special events for NBC, it's affiliates and building tenants. Appeared regularly on "Coffee Cam" with NBC morning news Opened lobby Kiosk with grab and go concept and barrista station increasing outside sales. Executive Sous Chef / Production Manager January 1988 to January 1993 Company Name － City , State Performed all essential duties as lead chef in the executive dining rooms and conference center. Monitored Q & A of both ingredients and finished products. Led culinary team in the opening of new cafeteria food court with varied ethnic theme cuisine concept stations. Education Associate of Arts : Culinary Arts , 1985 Washburne TradeSchool － City , State , United States Culinary Institute of America Hyde Park － City , State , United States Associate of Arts Illinois Benedictine University － City , State , United States Culinary Institute of America Greystone － City , State Skills compliance audits, concept, consulting, content, special events, fame, government, leadership, leadership skills, marketing, outside sales, retail, safety, seminars, servers, staff development, workshops

CHEF

FINANCE CONSULTANT Summary Strategic and analytical finance professional with 10+ years of success in reporting and analytics, financial planning & analysis, project management, technology, payments, vendor management, and treasury. Highlights Financial modeling Experience Company Name February 2016 to Current Finance Consultant City , State Prepares monthly payment reporting and analytics dashboard for senior management. Ad hoc reporting from data warehouses utilizing Teradata SQL and Oracle Business Intelligence Enterprise. Data analysis and tracking leveraging Access databases and Excel pivot tables, charts and VBA/macros. Supports M&A/divestitures and new product launches. Provides analysis to assist negotiations with credit card companies and payment processors. Company Name April 2009 to February 2016 Senior Financial Analyst City , State Finance liaison for indirect sales channel. Provided financial reporting and analysis to Sales and Marketing, covering 282 agents at 5,744 locations. Developed credit review processes in preparation of iPhone launches. Active stakeholder on behalf of FP&A for multiple initiatives. Provided insightful recommendations for a broad range of decision-making requirements. Participated in the development of business cases for projects. Developed and implemented B2B payment acceptance strategy, including optimization of commercial credit cards. Generated annual credit card interchange savings of $3.9M+ through various programs. Presented strategy and performance tracking to senior management. System administrator and project manager for ReconNET reconciliation & journalization system. Was responsible for keeping system support costs and new development expenses in line with budget. Supported Sarbanes Oxley testing, internal/external audits and month end close. Temporary assignment as Finance Manager to oversee launch of Softcard mobile wallet payment processing in trial markets. Company Name February 2007 to April 2009 Retail Analyst City , State Prepared and distributed weekly/monthly aging reports for executive management. Partnered with fraud, audit and compliance teams to identify and address risk management concerns. Reconciled sales vs. deposits for ~90 retail locations on a daily basis. Investigated and reported significant variances. Company Name May 2005 to February 2007 Treasury Assistant City , State Processed journal entries and assisted with other month end close duties. Led recovery of lost revenue associated with returned check payments. Education STEVENS INSTITUTE OF TECHNOLOGY 2014 Master of Technology Management : Management of Technology City , State Management of Technology SETON HALL UNIVERSITY 2005 Bachelor of Science : Business Administration Finance City , State Business Administration Finance Skills Ad, B2B, budget, Business Intelligence, charts, credit, Data analysis, data warehouses, databases, decision-making, executive management, senior management, external audits, Finance, FP&A, financial reporting, macros, Marketing, Access, Excel, month end close, negotiations, Enterprise, optimization, Oracle, payment processing, pivot tables, processes, processors, reporting, retail, risk management, Sales, Sarbanes Oxley, SQL, strategy, System administrator, Teradata, VBA

FINANCE

PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST Professional Summary Skills PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Account Management Acquisitions ADMINISTRATIVE Contracts Clientele Customer satisfaction Customer Ssatisfaction Decision making DOCUMENTATION EVENT PLANNING Inventory TEAM LEADERSHIP LEADERSHIP Director Managing Marketing plans Marketing Market Mergers Communicator Organizational skills Problem-solving PUBLIC SPEAKING Recruitment Relationship-building REPORTING Sales STAFFING Strategic Strategic planning Team player Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional Strategies. Communicated with vendors regarding backorder availability, future inventory and special orders. Developed Account Management Program that focused on maintaining existing account base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, and growth Objectives. Successfully managed acquisition of a New England Association and increased membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and requirements. Representative of the year 2003 Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Education Bachelor of Arts : Business Administration And Public Relations , 1995 Heidelberg College - City , State Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist , Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional Strategies. Communicated with vendors regarding backorder availability, future inventory and special orders. Developed Account Management Program that focused on maintaining existing account base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, and growth Objectives. Successfully managed acquisition of a New England Association and increased membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and requirements. Representative of the year 2003 Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Certifications PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Skills Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player Additional Information Experienced, multi-faceted business professional with ability to quickly generate business results. Seeking a position with Abbott for the Territory Sales Position in Tacoma,WA. Adept at attending job related conventions and managing special company events to attract candidates. Top-notch skills in relationship-building, problem-solving and decision making. Open and clear communicator with collaborative and hardworking style. Membership Enrollment Director excelling at customer satisfaction and retention. Flexible and hardworking in deadline driven environments. Energetic team player with top launch organizational skills. Intensive 3 Week training program in Radnor, PA

HEALTHCARE

DIRECTOR OF DIGITAL INNOVATION AND STRATEGY Executive Profile Cost-conscious, reliable project manager offering a proven history of success supervising, planning, and managing one or more multifaceted digital projects with multiple deliverables, complex dependencies and budgetary restrictions Senior Digital Marketing professional with extensive experience and ability to drive strategic initiatives in the areas of business growth, leadership and organization effectiveness. Ambitious Strategy and Innovation Director who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Experienced professional in the following areas: Project Management, Change Management, Process Development & Redesign, Strategic New Initiatives, and Deployment of Various Web Based Tools Skill Highlights Digital Media Operations Project Management Negotiations Management Business Development Team Leadership Product Development Budget Management   Strategic and Analytical Thinking Business Planning  Professional Communications Business Intelligence Benchmarks and Timelines  Core Accomplishments As a digital director, I successfully led and managed centralization of resources and projects and standardized all reporting, campaign management, and development across all properties in Philadelphia, New Jersey, Florida, Alabama, and Western Pennsylvania. I worked directly with the CEO and VP of digital in developing project plans, managing timeline, and work streams. Provided status updates to senior management and board of directors ensuring team met benchmarks in a timely manner Promoted to position by successfully executing business development projects as Director of Online Operations.  Professional Experience Company Name June 2012 to Current Director of Digital Innovation and Strategy City , State Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management Draft and distribute project objectives and tasks to various in house and outsourced teams Assess project issues and identify solutions to meet productivity, quality and customer goals Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects Guarantee the attainment of key milestones by proactively tracking metrics and project outputs Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects Create new strategic initiatives, product development, marketing intelligence, planning and implementation for all digital media properties Management of products, services, experiences, platforms and tools from concept to execution Established and help create Company visions for digital product changes and additions; define requirements of the various products to meet market demands · Create statistical models based on digital product performance Set guidelines and specifications cross-functionally with designers software development engineers, digital media directors, and external partners to guarantee a smooth and efficient project and product delivery Establish shared vision across company by building consensus on priorities leading to strategy and project specific execution. Company Name March 2010 to March 2011 Director of Ad and Online Operations City , State Created, maintained and presented regular (weekly, monthly, and quarterly) campaign status and metric reports as well as develop ad-hoc reports to support strategic planning and fact based analysis. Contributed to the monthly and quarterly revenue recognition process by assuring that all impressions are correctly reported and communicated to clients. Enforced - through functional groups - productivity, quality and process requirements in  accordance with real company needs. Acted as liaison with external parties on matters relating to the procurement of services for the company\'s products. Reviewed and managed solutions to inventory problems, resolved under-delivering campaigns, works with Editorial and/or other teams to optimize advertising Used Web-Analytics platforms such as Omniture and Web-Trends to prepare various analytical reports   Configured and set up campaigns on various exchanges such as Google AdX, Bust Backplane, Open X, and Six Apart Implemented impression verification and research pixels for view through analysis. Company Name September 2006 to June 2012 Director of Online Operations City , State Project Managed centralization of Content Management System and standardized all interactive ad campaigns and traffic reporting across all properties in Philadelphia, New Jersey, and WesternPennsylvania. Developed the project plan and managed the project work streams. Provided status updates to leadership and ensured project team completed on tasks in a timely manner Managed relationships with third party sales agents and networks including fulfillment of RFPs and rate negotiation Project Managed Omniture Site Catalyst and Google Analytics integration throughout all sites and generated various reports to study user behavior while on web-site Provided Analytical Analysis and Recommendations for all Micro Sites Worked with Executive Management to Create Actionable Analytics Reporting and Customized Dashboards for Internal Staff   Project Leader for transition to Google DFP ad serving Platform, Guided newspaper and television stations sites through conversion to new ad serving platform Managed and executed SEO/SEM for niche sites internally, Average annual budget of $500,000 Managed and execute internal search engine marketing efforts for all sites, working with local managers to define goals and set budgets Manager of Online Operation Team, Supervised Five Marketing Assistants and Webmaster Performed all competitive analysis for each local market Managed up to 10 individuals directly when Optimizing Operations in Western PA Lead selected business development efforts for interactive media focusing on developing a business plan for the launch of a local email marketing business in each of our respective markets. Company Name May 2005 to August 2006 Marketing Consultant City , State Researched and Developed relevant Business Plan for future expansion Conducted research on competitors and studied and replicated their successful online marketing campaigns Assisted in creating internal product database that included real time inventory updates as well as displayed statistics on most popular sellers Provided technical support for website and uploaded new data to site daily as well as replicate changes and additions on demand Company Name April 2005 to September 2005 Intern City , State Created various Marketing pieces for DMA seminars and conferences · Identified major causes of client data discrepancies and offered methods to resolve problems. Developed and implemented a benefits data audit process to ensure data integrity. Profiled and collaboratively filtered client data based on requested parameters. Company Name May 2002 to June 2004 Senior Support Analyst City , State Collaborated with IT Team, vendors, and support providers to research and resolve client and operations team hardware and software support issues Supported the accurate setup of user specific network, Internet, hardware, and software settings on all desktop systems and servers by coordinating efforts with Senior Management Worked with System Engineers to diagnose and support network connections from the desktop to the server level Used Novell NetWare Administrator and Windows 2000 User Manager for Domains to create ID\'s for new users on site and remotely as well as granting rights to specific files and folders. Company Name January 2001 to August 2001 Information Systems Intern City , State Assisted and trained users on how to use Microsoft Outlook and other office components Troubleshooted employee queries through helpdesk Configured Network Servers and deployed remote installations of various Software Programs. Education Long Island University College of Management May 2006 MBA : Marketing City , State Marketing Hofstra University Frank G. Zarb School of Business December 2001 Bachelors of Business Administration : Management Information Systems City , State Management Information Systems Languages Fluent in English and practical knowledge of Spanish and Hindi Skills Microsoft Access, Excel, Power Point, Word and Visio.NET, C++, FoxPro,Microsoft Windows, Apple OSX, Dream Weaver, Photoshop, Lotus Notes, Corel,Omniture Site Catalyst, Web-Trends, Google AnalyticsGoogle DFP, Open Ad StreamWordpress, DrupalNetworking,Domain Registration, Web-Site Administration

DIGITAL-MEDIA

LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project and Visio Advanced critical thinking Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple commercial projects. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Lighting Field Engineering Technician 10/2014 to 01/2016 Company Name City , State Supports Tampa Electric Company's lighting system construction and maintenance projects. Designs the most electrically efficient and cost effective outdoor lighting systems for new and existing residential and commercial customers. Designs the expansion, relocation or maintenance of existing distribution facilities required to serve the outdoor lighting system. Serves as the main point of contact to customers, governmental agencies, TEC departments and contractors. Processes work requests in TEC's work management system ("WMS"), determines customer requirements, completes designs and distribution map maintenance in TEC's geographical interface system ("GIS"), calculates estimates, obtains necessary work permits and coordinates activities with TEC departments and contractors to ensure in the successful scheduling and completion of projects. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager and Line Crews in resolving customer issues utilizing information, databases and systems. Provides back-up to the Senior Service Area Representative, including kWh billing set-up of meter sets by Operation's Service Crews and CIS Interface, handling of Service Area inquiries from One Source and walk-in customers. Customer Service Professional 08/2012 to 06/2013 Company Name City , State Serve as initial point of contact for both external and internal customers. Educate customers regarding all aspects of company services. Responds to all customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables and collectables and all other inquiries in a professional manner. Generates service orders for turn-ons, turn-offs, transfers, restores, and meter sets. Responds to gas emergencies and serves as a liaison between the company, the customer and emergency agencies. Uses CIS, E-bill, Fetch, and Pragma CAD applications on a daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 to 08/2012 Company Name City , State Provide assistance to and back up department Senior Admin Specialist for various duties including payroll, budgeting, forecasts, ordering of supplies and material, organizational structure updating and helping employees with cost center financials. Provide answers and updates to inquiries sent to the A-team or CI-SF Mailboxes. Answer general questions from management team pertaining to off phone trends and activities. Responsible for maintaining agent statistics for Ybor Call Center performance coaches, for 100+ representatives and data entry into the Workforce Management application to provide trending information for the leadership team. Responsible for ad hoc requests, such as compiling reports for the scheduling and forecasting team. Education Bachelors : Information Technology June 2017 University of South Florida City , State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City , State GPA: GPA: 3.7 GPA: 3.7 Principles of Accounting (GPA 3.8) Microsoft Office Certified Associate May 2011 Excel, Power Point, Word and Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point

ENGINEERING

DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.  High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Competencies Operations Management Staff Development Change Management   Cross-functional Team Management  Complex Problem Solving Calm under pressure Computer-Savvy Skilled negotiator Experience Director of Operations, BPO 11/2013 to 04/2015 Company Name City , State Responsible for 3 Sales Locations (Over 200 employees) managed team of 200 professional that consisted of hiring, training, and performance management. Strengthened the client relationship between the client and Concentrix. Increased Client revenue from 2.2 Million to 3 Million on a monthly basis. Surpassed revenue goals in four consecutive quarters. Over 6 Basis points improvement in all conversion metrics. Improved every KPI from Close Ratio, Activation per rep, and overall ARPU.  Led the program meetings, strategy, and overall direction on a daily basis.  Revamped new comp plan for reps more geared to Sales performance. Increased profits by developing, initiating, and managing sales programs on a day to day basis. P & L responsibility- Increased overall Gross Margin to as high as 32%.  Director of Sales 05/2010 to 11/2013 Company Name City , State Responsible for 2 Direct Sales Locations (Over 500 People) hiring, training, and performance management . Consistently ranked #1 site every month in 2010. Improved every KPI metric from Close Ratio, Activation's, and ARPU. Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans, Training & Quality, and overall direction Revamped the Sales Integrity team with a new process that helped improve all Quality metrics. Hired and Trained new Management and mentor them for success. Presented Sales Analysis to Executive Management regarding Direct Sales Performance.  Led site Management with staff meetings, new strategy, and direction on a Daily basis General Manager Of Sales Operations 10/2005 to 05/2010 Company Name City , State Established a New Sales Team from the ground up. Hiring, training, and performance management on a daily basis. Sales team grew from 50 reps to 300 in the site due to high performance. Led Supervisors and Managers on a daily basis and implemented that led to increased performance.  Developed and Implemented new business life cycle which included planning, marketing, hiring and training #1 Sales performing site every week, month, and year from 2006-2010 in every metric  YoY improvement in every Metric.  Close rate increased from 19% in 2005 to 32% CR in 2010.   Led the Sales team on a day to day basis with high energy and employee engagement.  Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix, AZ. Provided timely feedback to Executive Management regarding Direct Sales performance Responsible for P & L for 300 sales rep in the site Sales Supervisor 11/2003 to 10/2005 Company Name City , State Led a team of over 14 OB Sales reps Motivated, trained and developed, and held Sales reps accountable on a daily basis for Sales goals Ran different department contests to increase motivation and Sales performance. Handled Sales reps reviews on a annual basis. Trained and developed reps through call monitoring and one on one meetings.  Successfully promoted 5 Team members to a Supervisor role let the Outbound Sales department in Sales performance on a daily and weekly basis.  Education and Training Business Management 2001 Bergen Community College City , State , USA Skills Business Management, conversion, Client, Customer Satisfaction, Customer Services, customer service experience, Direct Sales, direction, Executive Management, focus, forms, hiring, languages, Director, marketing, meetings, works, Enterprise, Network, performance management, Quality, , real time, recruiting, Sales, Sales Analysis, Spanish, Strategy

BPO

DIGITAL PREMEDIA SPECIALIST Summary Highly creative and multi-talented Graphic Designer with more than ten years in print packaging design, advertising, marketing and brand development. Highlights Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks & Flash, Acrobat & Distiller) Esko Automation Engine Print Workflow Management System Word processing, presentation tools within the Microsoft Office Suite of applications (Word, Excel, Access, PowerPoint) Familiar with commercial printing for four color and spot printing processes and pre-press file preparation fundamentals such as design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc. Digital photography , image manipulation and color correction for different formats (tiff, jpeg, eps, png etc) for screen or print output. Project tracking, collaboration and document control and management software such as SAP, Lotus Notes and SharePoint. Ability to troubleshoot hardware/software problems in a Mac/Windows environment. Network management: Setting up, creating and assigning user accounts. Maintaining file hierarchy and updating digital asset database on server. Experience 05/2015 to Current DIGITAL PREMEDIA SPECIALIST Company Name Utilizing Graphics production software to develop press ready files in a commercial printing environment for a company that specializes in digital, lithographic (offset) and flexographic printing, with a daily output of over 30 million label impressions on different substrates for the nation's foremost consumer packaged goods brands including private labels, manufacturer and store branded packaging. Conducting preflight checks on inbound customer files to establish if they meet Gamse's minimum standards for reproduction, government regulations and brand and manufacturer guidelines. Planning and guiding customer press check tours within the plant to insure that all project components are in place and that all issues that may arise on press are taken care of in a timely manner. Working in collaboration with business leadership to facilitate the needs of our customers and vendors by educating them on Gamse's capabilities, while helping to identify the most suitable printing methods for their projects. Collaborating with press room staff to improve on customer deliverables and finding ways to reduce wastage of materials during production, researching and testing alternative substrates and overall process improvement by better documenting key issues and lessons learned on individual projects while maintaining superior product quality at reduced cost to the company. Maintaining digital asset and mechanical artwork database and working to harmonize the numerous print workflows by reducing and/or eliminating redundancies within the system. 03/2014 to 03/2015 TRANSLATION & LOCALIZATION SPECIALIST Company Name Products, Equipment & Services Working with a team of Graphics and Labeling Specialists, Technical Writers and Software Developers, to facilitate the translation of training publications, including user's manuals, medical reagents package inserts and medical instrumentation software localization for BD's Label Design and Development department for the European, Middle Eastern, Asian and African markets which comprise of a total of over 30 different languages. Managing a $2 million plus translation and software localization budget for BD's Label Design and Development department and insuring projects are delivered on time and within estimated cost. Working with outside translation and print vendors to find more lean and cost effective ways of submitting projects, translation resource management and submission of deliverables at project closeout. Training new hires and contractors on best practices for creating multilingual documents. Leading a team effort geared towards modernizing and improving departmental workflow, project management and electronic asset management systems at Becton Dickinson. 10/2006 to 03/2014 Company Name Preparing customer art files for consumer food packaging and disposable foodservice products to Solo Cup's commercial print specifications for paper, plastic and foam substrates using in a high volume graphics department with an annual output of 15,000 - 20,000 projects. Developing simplified template die lines using information derived from complex package engineering drawings. Providing creative expertise to Solo Cup's Marketing department on point of sale retail advertising and packaging projects for national brands like Wal-Mart, Target, Wendy's, Starbucks and Pepsi Co. among others. Performing preflight check on inbound customer art files and proofreading outbound artwork. Lead Graphics liaison and technical lead in charge of implementing the Pepsi Co. disposable cup global technical standards for Solo Cup Company print production plants. Heading the team charged with process improvement through training, developing and growing a comprehensive digital and online Standard Operating Procedures resource database. 11/2003 to 10/2006 Company Name － City , State Helped establish Antwerpen's in-house advertising and marketing department that was responsible for conceptualizing print and electronic ad campaigns for Antwerpen Automotive Group's eleven brands, as part of a multi-million dollar, local and regional advertising initiative. Helped formulate marketing strategies for targeted advertising by monitoring weekly retail sales. Assisted in creating print proposals and electronic presentations targeted towards major automakers for new business initiatives. Oversaw web team tasked with updating franchise websites and adding modern features such as an online shopping assistant and improving visibility through Search Engine Optimization. Pioneered team responsible for design, development and integration of all corporate and brand identity projects for Antwerpen Automotive Group and popularizing the hugely successful 'Jack Says Yes' campaign and the annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles in 30 days. Coordinated advertising projects with freelance designers, commercial printers, media houses and vendors. Education Bachelor of Arts : Graphic Design/Advertising Mimar Sinan University － City Turkey Graphic Design/Advertising Accomplishments Project Management Professional Training: Traditional and AGILE. A DAY IN THE LIFE" Baltimore Design Conference - Founder/Committee Member. Certified Internet Webmaster HTML, CSS, and JavaScript, FTP, web server administration and networking fundamentals. Languages Fluent written & verbal Turkish and Swahili. Skills Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written

DIGITAL-MEDIA

SUSHI CHEF Executive Profile 14 years experience in high end restaurants with a background in French, Japanese and Peruvian Cuisine. Expertise in all facets of kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing and strategic planning.  Professional Experience May 2005 to November 2011 Company Name City , State Sushi Chef In charge of daily operation in the sushi bar, quality control, monthly inventory, menu developing, scheduling for 10 employees.  November 2011 to January 2015 Company Name City , State Executive Sous Chef In charge of daily operations, menu developing, Monthly inventory, scheduling for 50 people, January 2016 to Current Company Name City , State Corporate Chef In Charge of daily operations of all restaurants, Menu developing, Scheduling for 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory. Education 2006 Le Cordon Bleu City , State , usa Associate of Arts : culinary arts

CHEF

SOUS CHEF Summary To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused and driven Positive attitude Accomplishments Supported all kitchen operations when chef was absent. Assisted in maintaining preparation and service areas in a sanitary condition. Received 4“exceeds expectations” ratings on performance reviews. Recognized by peers and management for going above and beyond normal job functions. Work Experience Sous Chef March 2013 to Current Company Name － City , State Assisted co-workers. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared a variety of foods according to customers' orders or supervisors' instructions Prepared dishes following recipe or verbal instructions Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions Oversaw kitchen employee operations to ensure production levels and service standards were maintained Packaged take-out foods and served food to customers General Manager March 2009 to February 2013 Company Name － City , State Accepted payment from customers and made change as necessary.Assisted co-workers. Checked the quantity and quality of received products Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Managed 14 team members, including scheduling, training and conflict resolution. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service. Maintained calm demeanor during high-volume periods and special events. Customer service/call center March 2008 to February 2009 Company Name － City , State I provided members and medical providers outstanding customer service on simple and complex medical and dental issues. Provided member benefits to medical and dental providers according to coverage purchased by the member. Helped members understand explanation of medical and dental benefits. Arraigned managed care in complex medical cases. I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms. I properly documented each member and provider call on a complex mainframe. Maintained good phone standards established by department head and performed other duties as assigned. Customer Service Rep May 2007 to March 2008 Company Name － City , State I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned. Cook/Baker September 1999 to May 2007 Company Name － City , State I performed daily food preparation and adhering to strict food safety standards. Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized. Helped load and unload food delivery trucks. I completed food preparation tasks on a strict time schedule. I adhered to high cleaning and sanitation standards of food utensils. Made calculations of food needs based off past and current demands. I preplanned and prepared work for next day's menu. I worked overtime on weekend functions as requested. I assisted the Director and Head Cook in their daily tasks. Dog Grooming Assistant April 1993 to December 2000 Company Name － City , State Swing/Assistant Manager March 1993 to September 1999 Company Name － City , State My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment. Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Portioned and wrapped food Education General Equivalency Diploma (GED) : Spring 1989 Des Moines Community College － City , State Serve Food Safe Certification : August 2000 Urbandale Community Schools － City , State Dean Vaughn Medical Terminology Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized

CHEF

MANAGEMENT CONSULTANT Skills Microsoft Office Suite Factset Ipreo Experience 07/2013 to 12/2014 Management Consultant Company Name － City , State Utilized management abilities and knowledge of coding to oversee a team of 10 software engineers tasked with designing a back office database for a multi-billion dollar client Managed cross-functional teams in a high demand environment to complete a global strategy project under strenuous deadlines Drafted proposals for client engagements highlighting the expectations of service, engagement pricing and associated costs Evaluated CCAR vendor models and developed proprietary probability of default models for a multi-billion dollar mortgage portfolio Created valuation models designed to value both public and private equity for tax reporting purposes. 11/2010 to 02/2011 Investment Banking Analyst Company Name － City , State Assisted lead associate and vice president in facilitating merger and acquisition transactions in the life science industry by reviewing and analyzing pro forma financial statements and updating models accordingly Created processes around the sales cycle to monitor and improve sales performance while keeping a more precise account of prior prospecting efforts Maintained the CRM system and streamlined its use through extensive, voluntary training making the team more efficient and impactful. 11/2008 to 11/2010 Financial Advisor Company Name － City , State Evaluated the financial plans of current and prospective clients and provided recommendations that would reasonably ensure they meet their future financial goals Assembled a team of estate planners, investment specialists and CPAs providing a comprehensive planning board for clientele. Company Name － City , State Institutional Equity Sales Dec 2014 - Present Utilized strong written and verbal communication skills to distill complex financial topics into salient points for clientele Evaluated research reports and valuation models to gain a holistic understanding of the research product Developed an interactive, online database through R programming to hold 13F and trade data which eliminated redundancies in the desk's daily processes Collaborated across multiple segments of the firm including research, syndicate, corporate access and derivatives personnel Managed multiple client requests in a fast pace environment by staying organized and keeping detailed accounts of tasks. Education and Training May 2013 MBA CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS － City , State Investment Strategy Dec 2009 B.S : Finance Finance Bright Futures Scholar National Honor Society Interests Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL Skills CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written Additional Information Clubs: Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL CREDENTIALS AND LICENSES Chartered Financial Analyst Series 7 Series 63 INTERESTS Languages History Futbol Markets Golf

BANKING

DIRECTOR, FINANCE Executive Profile Visionary leader able to drive a culture of excellence throughout the organization, focused on consistently exceeding expectations through innovation, collaboration, and teamwork.  Demonstrated ability to thrive within fluid business environments including fast-paced, high-growth periods, as well as cost-containment and cost-cutting cycles.   Ambitious Director who creates strategic alliances with organization leaders to effectively align and support key business initiatives. Ability to build and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Corporate Consolidations Complex Change Management Financial Planning and Analysis Mergers and Acquisitions  Project Management System Integration  Business Process Re-engineering Strategic and Operational Planning  Achievements  Project Management: Successfully launched over 200 projects for Finance in FY14 and FY15 respectively Implemented Finance PMO to manage project lifecycle, and capital budget of $45M Drove operational efficiencies for Stock Administration decreasing processing time by 70% Delivered $13M enterprise solution for transacting, managing and reporting in the Treasury areas of Cash Operations, Investments and Foreign Exchange & Currency Option Management Acquisition Integration: Designed, developed and implemented change management strategies that included tools and processes capable of scaling across large, complex acquisitions Drove Change Management strategies for both Tandberg and Starent Networks acquisitions Launched integration principles for integrating newly acquired companies                           Corporate Controller's Office:? Pioneered strategy for Web 2.0/Collaboration technologies, improving collaboration across global Finance teams by creation of tools such as MyCloseSpace, and Process Central ?? Guided highly skilled team to support the transition of over 60,000 employees from Ariba Procurement tool to the Oracle iProcurement tool, resulting in a 95% training and adoption rate Professional Experience Director, Finance January 2010 to Current Company Name - City , State Manage high performing global team of 48 professionals to deliver system projects for Finance, Treasury Operations, Stock, Payroll, O2C, R2R, P2P, Tax, and Technical Accounting Streamlined capital planning process and implemented CFO reports to account for $45M in capital expenditures Delivered 215 projects for Finance in FY15 Developed and directed strategy for realigning organization to support projects globally  Initiated complete training curriculum for staff resulting in high retainment Senior Manager, Acquisition Integration January 2008 to January 2010 Company Name - City , State Defined and implemented Governance model for integrations Formulation of project methodology, structure, and tools that enabled non-project managers to manage integrations Creation of a cross-functional team responsible for defining and developing repeatable communications process for large scale acquisitions Led Employee Enablement work-stream, responsible for organizational alignment, on-boarding of acquired employees, and migration of sites Developed and executed processes that streamlined acquisition announcement communications to both internal and external audiences Provided leadership and guidance to the Project Management Office to ensure people, process, and system changes were managed according to project methodology Senior Manager, Finance January 2003 to January 2008 Company Name - City , State Directed all aspects of Change Management, Program/Project Management, and Chief of Staff activities for the Global Corporate Controllers Office while partnering with executives to ensure strategic alignment Managed team of 33 employees Defined and implemented legal entity strategy for Finance Led and implemented change management strategy that led to the successful adoption of the Finance and Accounting Shared Services outsourcing model Managed budget in excess of $4M Key contributor to Expense Management Leadership Team that reduced Cisco\'s operating expenses in excess of $250M Provided thought leadership that streamlined processes creating tools and templates to enable project teams to move quickly and seamlessly through large complex projects Implemented first curriculum based training for the global Corporate Controllers Office Centralized Sourcing and Contracting across Cisco by providing strategy, governance, leadership and project management to Spend Management Organization Program Manager, Finance January 2001 to January 2003 Company Name - City , State Implemented marketing solutions for the U.S. Public Sector sales team Developed strategic partnerships with third party application vendors to enable end-to-end solutions Created materials to enhance Cisco\'s penetration of the public sector market, including print collateral, CDs, Web sites, seminars, trade shows, and events with an annual budget of $1M Responsible forthe launch of an IP telephony marketing campaign, generating $12M in revenue Developed and implemented channel partner training for the IP Video Surveillance program, generating $15M in revenue Successfully implemented internal tools US-wide to capture new program revenue Manager, Finance January 1998 to January 2001 Company Name - City , State Managed Operations team of 5 employees  Drove operational excellence by launching tools to scale to business volumes, and support sales teams Provided direction and leadership to project managers implementing new and existing systems Responsible for the roll out of automated sales reporting tool to more than 150 users Increased efficiency of the POS claiming process by 50% Managed 2-Tier distributor relationships in relation to POS ($4B in sales out) and inventory, as well as day-to-day operations Implemented daily POS reporting for greater visibility, including executive level reporting Led integration of acquired sales teams into Cisco Senior Financial Analyst, Finance January 1996 to January 1998 Company Name - City , State Responsible for consolidations, managing division budgets, and business partnering Oversaw Asia/Pacific P&L consolidations Developed and managed monthly and quarterly performance packages Partnered with country controllers for budgeting and forecasting Automated expense-tracking and forecasting Oversaw annual planning, outlooks, and quarterly financial results for the Internet Mail Group Managed annual budgets in excess of $13M. Competitive Pricing Analyst, Finance January 1993 to January 1996 Company Name - City , State Cost Schedule Analyst January 1990 to January 1992 Company Name - City , State Education Certified Project Manager : Project Management , 2014 Stanford University - City , State , USA Bachelor of Science : Business Administration/Finance San Jose State University Business Administration/Finance Skills P&L Management, Project Management, Communications, Leadership, Finance Operations, Tax, P2P, O2C, Compensation Services, Financial analysis, acquisition integration, budgeting, Change Management, forecasting, Process re-engineering

FINANCE

PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE Professional Summary Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced corporate, medical facilities and hospital environments. Versed in Employee Management and Leadership, Public Relations, Event Coordination and Management, Sales and Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional and Customer Service. Skill Highlights Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Personal and professional integrity Sound decision making Staff training and development Effectively influences others Cultural awareness and sensitivity Critical thinking proficiency Fundraising and major donor development Relationship and team building Professional Experience Public Relations Liaison/Sales Representative 08/2014 to 04/2015 Company Name City , State Responsible for communications between medical professionals and health care organizations and their stakeholders. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Aimed to build a greater understanding of health care issues to encourage the public to adopt healthier lifestyles. Contacted potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to present medical products and equipment. Arrange appointments with doctors, pharmacists and hospital medical teams. Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Build relationships with medical staff. Perform product demonstrations, installations, and application support. Improve product knowledge and techniques. Travel throughout assigned territory to support physicians and staff with patient evaluation through the utilization of Millennium's medical products. Research competitors. Gather, analyze and deliver information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market. Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance. Take orders and disburse receipts. Estimate time and date of delivery. Help in the installation and set-up of equipment. Stay informed about the activities of health services in a particular area. Area Manager/Community Relations Coordinator 09/2009 to 09/2014 Company Name City , State In charge of the operational activities, partnership development, community liaison and goal attainment within the assigned territory consisting of Palmetto Bay, Cutler Bay, Goulds, and Perrine (Zone 1B). Managing monthly goals through the community support of blood drives based. All blood drives coordinated three months in advance to meet projected unit usage. Analyze area demographics to ensure the projection accuracy per day is adequate for each blood drive based on the area's blood need. Deferral percentage rate and donor population factored in to increase likelihood of success. Foster good relationships with area groups as the community liaison. Educate local contacts regarding Oneblood's mission and purpose of providing my assigned territory with a safe and robust blood supply. Conduct presentations to large business groups and gatherings with the goal of instilling the giving mentality for them to donate blood. Instructing the community on the importance of their blood donation for the purpose of saving lives, the pros and cons of giving blood, specific area cases that their donation supported and other relevant information that motivates giving. Attend and network at local community events to create new liaisons with organizations that do and may support our company. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Create goodwill by helping the communities in my assigned territory through the coordination of food and toy drives for the underprivileged, disadvantaged and disabled. Manager of Human Resources | Office Manager 01/2003 to 01/2009 Company Name City , State Effectively managed Avisena's Human Resource operation such as performance reviews, employee retention programs, employee compensation, disciplinary action, and terminations. Actively maintained a pipeline of qualified candidates through an aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, and new hire orientations. Drove the development of employee training, retention and recognition programs. Responsible for analyzing payroll processing data for 300 employees in compliance with applicable wage and hour laws. Education and Training Associate of Arts : Human Resources 2007 University of Miami City , State , United States Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint Human Resources: EZ Labor Time and Attendance Software, ADP Payroll System, Great Plains Software

PUBLIC-RELATIONS