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ASSOCIATE Summary To pursue a challenging career , responsible for being associated with a progressive organization and by keeping up with the latest trends and applying knowledge and work dynamically towards the growth of the organization. Experience Associate June 2012 to October 2013 Company Name Manufacturing of Electrical components Operating Microsoft Dynamics in NAVISION related to planning, purchasing, production & stock management. Handling of 15 members team including CL's Responsible for maintaining all stocks are safely binned in the appropriate storage locations with identification card. Preparing and closing the GRN. Ensuring proper distribution of material & inventory control. Supervising in updating daily bin card system in store. Handling manpower and making awareness of in time work. Store material-keep record & maintain stock control. To handle receipt & issue activities of all types of material. Maintain the FIFO & 3C, 5S. Preparing in the documents in JIT System and following CAPA system. Monitoring the storage of stocks and ensuring right material stored at right place. Maintaining FIFO, issues transaction document & location the master part list. I-Process Services (India) Pvt. Ltd (Associate of ICICI Bank Ltd) Duration: From October 07 - May12. Designation: CPA Manager - Credit Operations. Key Profile: Finacle - Core Banking & Symbols. Handling in Cash Credit, Overdraft, Bank Guarantee, and Letter of Guarantee & Demand Loan. Preparing complete set of Loan Agreements Executed with in a stipulated period of time offered by the Bank to its New and Existing Clients. Preparing of CMA Preparing of CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day to day Account of clients and update it in excels in month wise. Updating of Processing Fee of Entire South Portfolio Clients & prepare the MIS. Doing Operational Review for the Clients. Checking out the Customer's Account Limits of various products. Finding out the Outstanding Limit, liabilities and Overdue. Checking out the Tempory overdrawn for each and every Client. Finding the cheque returns (Inward / Outward). Seeing the Disbursement details. Taking out DR report and Due plus reports for the Term Loan Clients. Taking out the Repayment Schedules for Term Loan Clients. Admin. Executive May 2005 to August 2007 Company Name Arrangement of felicitation functions for Insurance agents and to the employees. Coordinating with the Development Officers from various branches. Coordination of Induction Training and other joining formalities for New Joinee. Allover support coordination of all departments for smooth functioning. Manager - Customer Company Name Creating Purchase Orders and Sales Invoices as per the requirement Preparing of Stock Statement on monthly basis Operating TALLY version 9 Creating and putting the journal & payment ledgers in tally VAT filing is done Preparing of MIS as per the organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University : 2008 B.B.A Madras University － City Dip : Computer Technology , 2000 Madras University D.C.Tech － City Computer Technology PG Dip : Labour Law & Administrative Law , 1997 S.S.L.C I.C.F Silver Jubilee Matriculation School Labour Law & Administrative Law Certifications Handling of Vendor management Personal Information Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. PERSONAL DETAILS: Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay

BPO

STORE MANAGER Career Overview Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone. Core Strengths Job Objective To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement. Summary of Qualifications To serve as a liaison for the customer in meeting all their questions and concerns Excellent problem solving skills Excellent typing skills Excellent written and oral communication skills MS word Microsoft Excel Real Estate License Bilingual - Korean and English Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Store Manager July 2006 to September 2013 Company Name － City , State I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers). As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals. Customer Service Agent May 2009 to April 2013 Company Name － City , State Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport. Also worked closely with Customs and Border Protection. I also worked on the ramp as well with Korean Airlines when needed. Real Estate Agent January 2006 to September 2008 Company Name － City , State I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects. Assistant Manager December 2005 to July 2006 Company Name － City , State I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer. Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities. Educational Background BA : Sociology , 2000 Binghamton University － City , State Sociology High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written

FITNESS

STAFFING COORDINATOR Professional Summary An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees. Skill Highlights Event Coordination Microsoft Word, Excel, Power Point, Outlook, SharePoint BrassRing and Taleo Candidate tracking systems Training and experience in Infovision II, Retail Link, and Spectra databases; used to analyze sales numbers and performance, and create progressive goals for upcoming months. Professional Experience 07/2015 to Current Staffing Coordinator Company Name － City , State Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems. Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas. Point of contact for all Candidate Travel Questions. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll. Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry. Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America. 04/2013 to 06/2015 Staffing Coordinator Company Name － City , State Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare. Developed a process used to process last minute travel requests from Staffing Representatives. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry. 06/2012 to 03/2013 Staffing Coordinator Contractor on Assignment at Baxter Healthcare Company Name － City , State Partner with US Medical Products and BioScience recruiters by scheduling interviews for candidates located in the US and abroad and travel arrangements for domestic candidates while maintaining HR data through BrassRing. Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, and Marketing areas within the Medical Products and BioScience Businesses of Baxter. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Work with Excel to create reports for Directors of HR in BioScience to aid in understanding the number of open positions the recruiters were working to fill. 08/2007 to 04/2012 Department Supervisor Company Name － City , State Supervisor of the Women's Accessories department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance of the new and current associates that work in the department. Other department experiences were: Home Department supervisor which included overseeing the commissioned sales Window Department, Shoes Department, Children's Department, and Women's Department. Key carrying supervisor that was also tasked with securing the store at night and opening the store in the morning and managing the associates to open and close the store at the same time.   Handled many customer service issues that were resolved to the satisfaction of the customers involved. Successfully completed the Manager in Training program for Sales Managers and above. Education and Training May 2007 Bachelor of Arts : International Business John Brown University － City , State International Business Community Service Junior Achievement Company Program November 2013-May 2014 Volunteered to help mentor students at Round Lake High School in the Company program for Junior Achievement. We were the first group of Baxter Employees to work with this program through JA. Helped to answer questions as students created a business that they launched to sell products to their school and their community. Led several classes where we had to go over specific information for creating their business plan and operating their business per the guidelines that were set forth by Junior Achievement. Interests Kayaking, Swimming, Singing in Choirs at Church and in the Community Languages Intermediate in Spanish Beginner in Japanese and French Skills Administrative, Customer Service, Data Entry, Event Coordination, Merchandising,  Networking,  Reporting, Scheduling, Travel Arrangements Additional Information Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership.

HEALTHCARE

MEDIA CONSULTANT Professional Summary FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT SUMMARY OF QUALIFICATIONS Award-winning multi-media professional with 14+ years of wide-ranging experience in film, television and video production. Self-motivated and highly reliable; work well both independently and as part of a team. Proven ability to manage multiple projects and deadlines. Tactful and diplomatic, able to build and develop small and large creative and technical teams. Sophisticated communication skills with strong troubleshooting capabilities; collaborate well with managers and external partners to effectively develop teams and organize workflows from pre- to post-production. Seeking an opportunity to leverage my diverse skills and contribute to the success of creative teams. Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy Editing: Final Cut Seven, Avid, Adobe Premiere Production scheduling, budgeting, script review & breakdowns: Movie Magic Administrative, Scheduling Adobe Premiere, Script Arabic, Staffing Avid, Stories Budgeting, Time Content, Management Clients, Video Delivery, Video Production Documentation, Videography Editing, Workflow Fluent in English Film French Fundraising Hebrew Invoicing Director Magic Marketing Media production Excel Outlook PowerPoint MS Word Negotiations Communicator Camera Photography Presentations Pricing Processes Public relations Public speaking Speaking Read Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Education MA : Film &Media Production , 09/2016 New York Film Academy - City , State Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Languages Fully fluent in English and Arabic, proficient in Hebrew and French (read, write and speak) Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy EEditing: Final Cut Seven, Avid, Adobe Premiere PProduction scheduling, budgeting, script review & breakdowns: Movie Magic, Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent in English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time Management, video, Video Production, videography, workflow Additional Information FILMFESTIVALS , United Nations Associations Film Festival (UNAFF) 10th Al-Jazeera International Film Festival Kuala Lumpur Film Festival Harlem International Film Festival Manhattan Film Festival NYACK Film Festival The Yonkers Fest Film Festival (YOFI) SELECTEDAWARDS Aloha Accolade Award, Honolulu International Film Festival Humanity Spirit Award, The World's International Film Festival (TWIFF) Audience Award, Bellingham Human Rights Film Festival Audience Selection Award, Uno Port Art Films

CONSULTANT

CONSULTANT Professional Summary Astute and innovative attorney with strong ability to develop and implement effective litigation case strategies and write persuasive motions. Proven ability to resolve complex cases in clients' favor.  Meticulous, conscientious, tenacious, organized, analytical, and able to thrive in dynamic environments.   Skills Court Procedures Legal Document Preparation Strong Researcher Strong Negotiator Organization Communication Leadership Team Player Litigation Management Detailed-Oriented            Due Dilligence Deposition Motion Practice  Regulatory Compliance Risk Management Strong Writer Civil Litigation Quality Assurance Professional and Personable Analytical Work History Consultant 06/2014 to Current Company Name – City , State Serve as consultant attorney to major Virgin Islands' law firm that represents individuals, classes, and organizations in plaintiff-side civil litigation, involving areas of contracts, commercial transactions, trusts, bankruptcy, personal injury, and discrimination on the basis of race, national origin, sex, disability, and age.​  Conduct legal research in complex litigation matters. Draft pleadings, oppositions to motion to dismiss, summary judgment, daubert motions, and appellate briefs. Conduct discovery. Interpret laws, rulings and regulations for individuals and businesses. Special Assistant Corporation Counsel 03/2011 to 05/2014 Company Name – City , State Served as Special Assistant Corporation Counsel in the Special Federal Litigation Division, a specialized division created to defend the City and its officials in civil rights cases brought exclusively in federal courts pursuant to the United States Constitution and 42 U.S.C. Section 1983, in which misconduct was claimed against the police, District Attorney, correction officer, and the Mayor of the City of New York. Made frequent appearances in federal courts and managed heavy caseload. Evaluated cases and negotiated settlements. Represented clients at settlement conferences and mediations. Drafted pleadings, memoranda, settlement agreements, motions, interrogatories and requests for production of documents, initial disclosures, joint pre-trial orders, and letters. Developed and executed investigative strategies. Conducted discovery, including taking and defending depositions, and prepared cases for trial. Investigated alleged criminal and constitutional law violations. Conducted legal research and analysis. Interviewed clients and witnesses. Made presentations to division attorneys and supervisors regarding case developments and strategies. Developed strategies and arguments in preparation for presentation of cases. Interpreted laws, rulings and regulations for clients. Attorney 01/2010 to 01/2011 Company Name – City , State Served as principal attorney in practice primarily focused  on family and immigration laws. Counseled clients on a variety of matters including compliance with various regulations and codes. Conducted factual and legal investigations. Drafted pleadings and motions. Filed and argued motions. Designed discovery plans and conducted discovery. Developed and successfully implemented case strategies. Negotiated and drafted settlement and commercial lease agreements. Represented client at hearings. Consultant Attorney 12/2005 to 12/2009 Company Name – City , State Served as Consultant Attorney by Assisting several law firms during  civil litigation, white collar criminal litigation, and SEC and DOJ investigations regarding matters involving allegations of fraud, anti-money laundering violations, and antiitrust violations. Analyzed financial documentation and communications such risk alerts and Suspicious Activity Reports (SAR) to identify regulatory risks and whether company exceeded its risk appetite in violation of company's own procedures.   Reviewed transactions and communications for fraud,  illegal wire transfers, suspicious activities, breach of contract, breach of  fiduciary duties, and regulatory violations.   Performed second level and quality control review to ensure documentation was correctly annotated and categorized prior to production to government regulators, and adverse parties. 
 Reviewed and analyzed documents to determine if method of calculating out-of-network benefits violated ERISA, RICO, the Sherman Act and state law.         Conducted due diligence to ensure merger/acquisition did not violate U.S. antitrust law. Conducted legal research, developed case theories, and drafted memoranda. Assisted in deposition and trial preparation by drafting privilege logs. Firms: Jenner & Block; Arkin, Kaplan & Rice; Debevoise & Plimpton. Education J.D. : Law May 2005 Fordham University School of Law - City , State GPA: Fordham Journal of Corporate and Financial Law, Staff Member *Dean's recognition for successfully representing client in immigration case *Archibald R. Murray Public Service Award Fordham Journal of Corporate and Financial Law, Staff Member *Dean's recognition for successfully representing client in immigration case *Archibald R. Murray Public Service Award Fordham Immigration Rights Clinic - City , State The Honorable Cornelius Blackshear - City , State Bachelor of Arts : Criminal Justice May 2000 John Jay College of Criminal Justice - City , State GPA: Magna Cum Laude Dean's List Recipient Bar Admissions Criminal Justice Magna Cum Laude Dean's List Recipient Bar Admissions

CONSULTANT

HR MANAGER Skill Highlights HR SKILLS HR Department Startup Three New Organization Startups Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy HR Policies & Procedures *Staff Recruitment & Retention Salary Negotiations Employee Relations Benefits Administration Unemployment Administration Worker's Compensation Administration Orientation & On-Boarding HRIS Technologies Training & Development Performance Management Organizational Development HR Program/Project Management HRIS applications (Lawson, Paychex, Kronos, ADP) MS Office (Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook) Professional Experience HR Manager Jan 2015 to Current Company Name － City , State Manage the Human Resource function for e-Cycle's corporate office as well as their fulfillment and data center, consisting of benefits and compensation administration, payroll, employee relations, policy compliance, and recruitment. Key Results: Foster an associate-oriented culture that emphasizes continuous improvement, team- work, high performance and quality. Ensure organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies. Implement HR programs and policies as needed by the organization. Identify, evaluate, and resolve human relations, employee morale, work performance, and organizational productivity concerns. Develop staffing strategies and implement programs and plans to identify and cultivate effective and appropriate sources for employees at all job levels. Create or assist in the creation of associate training and organizational development programs. Develop and manage the annual associate review process. Insure that regional staff is included in corporate activities and feel like they are a part of the team. Responsible for the human resource management system(s) and provide staff and management with essential reporting information in order to help them in managing their associate resources. Recruit and retain top quality associates for each department, this includes recruiting nationally and in some cases at an executive level. Create or assist in the creation of compensation plans. Employee benefit administration consisting of Health, Dental, Vision, VSTD, VLTD and 401(k). Successful in reducing the health benefit expected increase from 46% to 5% during my first month with the organization. Sr. HR Manager Jan 2013 to Jan 2015 Company Name － City , State As a leader within the HR and Operations team, I was instrumental in partnering with local leadership and Corporate HR to develop and implement HR policies, processes, technology and services that are aligned to support our company's strategic initiatives in order to have a successful start-up. Key Results: Coordinated efforts to recruit and hire over 220 full time hourly associates and 27 management level employees while converting agency staff to full time. Instrumental in managing and creating the set up of the HR business office, which included development of personnel files, new hire practices, payroll, and HR reporting. Manage, by providing direction and development to HR, and develop the HR delivery as business continued to grow. Strategic business partner to the Site Director, as well as other operations leaders, in support of start-up operations, day-to-day operations, and peak season planning, staffing and operations. Worked successfully with local temporary agencies in order to staff to our Peak volume, which consisted of over 1800 total associates delivering over 3 million units from Black Friday to Christmas. Influence HR strategy and execute tactical direction for the facility within the overall HR strategy. Ensure internal consistency of HR policies and procedures across multiple locations. Interact with the Corporate HR team for exempt staffing, compensation and benefits, and other functional groups in order to support Operations. Maintain knowledge of HR policies and procedures, laws and regulations, industry trends and developments to ensure accurate information is being communicated throughout the company. Develop a work environment that demonstrates Fanatics core values. Provide strategic direction on leadership development and workforce planning initiatives within the fulfillment center. Coach senior business leaders and front line supervisors on HR polices, procedures, and best practices in dealing with employee relation issues, such as, poor performance, attendance, and behavior and conduct issues. Championed a fun, friendly and approachable HR team of professionals. Ensure integrity, maintenance and confidentiality of all personnel records in accordance with policies and procedures and applicable Federal and State laws. Improve HR service delivery in line with overall business performance expectations. Look for ways to innovate systems for HR delivery (People, process & technology). Manage the HR function with measurable objectives, and communicate the bottom line impact of HR delivery to the business. HR Director Jan 2008 to Jan 2012 Company Name － City , State As a member of the executive team, I was directly and solely responsible for providing situation appropriate and policy compliant human resource support for 2 separate business units for a community based, non-profit, health care organization with approximately 184 employees. Key Results: Played a key role in ensuring the successful merge of five separate private physician practices into one Non-Profit organization. Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentive compensation plans and physician employment contracts. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization with an 85% overall employee satisfaction rating. Responsible for maintaining staffing levels for all positions within the health center which consisted of full time, part time and on-call staff. Negotiated more than 100 salary offers at both the exempt and nonexempt level. Successful recruitment of Physicians, CEO, COO, CFO, CMO and various managers. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA, attendance policies and benefits information. Implemented employee satisfaction surveys and presented results to Board of directors. Introduced company's first formal performance review program. Developed job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Representative Jan 2001 to Jan 2007 Company Name － City , State Nation's largest small-box discount retailer. Fulfilled a broad range of HR Generalist functions, including recruiting, administering benefits, overseeing disciplinary action and managing HR support staff. Key Results: Trained management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Instrumental in the start-up of the new 1.2 million sq. ft. state of the art distribution center. Hiring over 400 plus employees within the first year that consisted of part time, full time and temporary staff. Overseen morale-boosting programs (including special events, annual employee picnic, attendance and safety banquets, etc. that increased employee satisfaction and productivity. Investigated all employee relation issues, such as sexual harassment, discrimination, and inappropriate conduct by either hourly employees and or management staff. Responsible for staffing all hourly positions, which consisted of maintaining 878 hourly employees among three shifts. Education Bachelor of Business Administration MOUNT VERNON NAZARENE UNIVERSITY － City , State Professional Affiliations Society for Human Resource Management (SHRM) *Muskingum Valley Human Resource Management Association Skills ADA, ADP, art, agency, benefits, Benefits Administration, Coach, coaching, conflict resolution, continuous improvement, contracts, decision making, delivery, direction, Employee Relations, special events, financial, functional, Hiring, HRIS, human resource management, Human Resource, Human Resources, HR, human relations, Kronos, Lawson, leadership, leadership development, Law, legal compliance, Director, managing, management reporting, Mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, Publisher, win, Word, negotiating, Negotiations, Organizational Development, organizational, payroll, Peak, Performance Management, personnel, Policies, problem solving, processes, Profit, implement programs, Project Management, quality, quantitative analysis, Recruitment, recruiting, reporting, safety, sound, staff development, staffing, strategy, Strategic, Structured, surveys, team- work, teamwork, Visio, Vision, workshops

HR

APPAREL DEVELOPER SPECIALIZED Professional Summary Innovate apparel development and create new ideas that improve performance, quality and lead apparel development industry standards. Collaborate with business counterparts to drive operation process improvements to maximize development efficiencies and optimize growth potential and profitability. Skills Organized Detailed Problem Solver Creative Proficient in Adobe CS5 Flex PLM Excel Collaborative Innovative Driven Efficient Powerpoint MS Office Work History Apparel Developer Specialized Jan 2014 - Current Company Name City , State Establish new fast track business model for JR fashion business across all product categories in the juniors market. Work with cross functional leadership to establish new source needs. Set up and onboard new suppliers as needed with Nordstrom product requirements. Create tools to gain speed in development process while also maintaining critical product testing and Nordstrom requirements. Lead weekly status meetings with upper management to overview process, tracking, potential concerns to ensure speed project was successful Step in to support technical woven development projects covering outerwear, denim, soft dressing. Guided team on new approaches of working including costing tools, streamlining meetings and optimizing new systems already set in place. Work with vendors when any issues arise as needed to steer projects back on course. Sourcing areas include United States, China, India, Nicaragua and Columbia. Manager Development Apparel Jan 2006 - Jan 2014 Company Name City , State Manager Apparel Development Technical apparel developer snowboarding outerwear, base layers, women's swim, board shorts, denim, woven shirts, t-shirts and sweatshirts, graphics, printing, knits, technical performance basketball, track jackets, women's fashion knits tops and bottoms, fashion original garments. Build tech packs and communicate daily with factories to execute technical product assortments. Collaborate with design and marketing up front to provide up front costing analysis in design phase to ensure product is right first time and eliminate added sample rounds and improve delivery time to customers.  Reduced labor rates on product by 10% increasing profit  Update workmanship sketches, material call outs and technical images in illustrator format on tech packs to the factory  Visit factories to conduct workshops to improve process and reduce steps to improve development time for better response to promo needs.  Innovate on process where not set to create standard operation process for wider audience to reference and allow category growth as needed for promo business unit expansion.  Work with athletes on wear testing trials to gain information for product improvements.  Coordinate and manage fit sessions with all necessary cross functions to review styles and execute needs. Directly work with suppliers and manufacturers to gain in depth technical knowledge and utilize information as needed on developments   Lead costing, improvements and technical quality standards to ensure all end results are captured  Provide input from development for calendar set up on a new business unit with business solutions along with representation from marketing, design, materials, planning, costing quality, and sourcing to make sure timelines were accurate so buy ready would be met and it did!  Selected to work on multiple high profile short timeline projects with limited process and guidance to delivery excellent results including Olympics, All Star, Jeremy Scott  Conduct weekly cross functional meetings to allow for better communication and share information with cross functions on updates that pertain to the greater team  Mentor new team members by implementing a new business unit manual and teaching development tasks  Test product at multiple stages in development and communicate results with marketing to show potential risks and suggestions to alleviate risk for production  Team focused and always willing to take on extra tasks as needed Sourcing and work in the following regions Thailand, China, Indonesia, Turkey, US, India, Bangladesh, Nicaragua. Product Developer Production Assistant Jan 2003 - Jan 2005 Company Name City , State Plan and purchase blanks and finished goods for private label needs. Update and track OTB reporting to ensure all product needs are met for store needs to meet sales requirements. Work with sourcing agents to develop new board shorts, prints, fleece, polo's, t- shirts, woven shirts and woven shorts Send out tech packs including specs, color standards, material needs, graphics and all product needs Manage fit sessions from first prototype on sample size extended to size sets and document final graded specs for factory and production documents Conduct all quality testing needs in development from color tests, wash testing and wear testing where needed Work with Screen-printing and embroidery technicians to ensure blank product passes embellishment testing needs Set up concept surf shop on Maui. Buying from selected surf brands covering jr. men's, women's, accessories, surfboards and skateboards. Selected from stock blank suppliers to produce private label program and ensure margins were met Sku volume buyer 700 est. volume 25 million annually. Consultant Jan 2003 Company Name City , State Work with local shop owner of Roxy store to improve assortment and set up OTB program. Review floor set up and improve merchandising. Set up immediate buy strategy to improve stock deficiencies and work to reduce assortment on slow sellers to improve turn time. . Men's Surf Buyer and Product Developer Jan 1999 - Jan 2003 Company Name City , State Buyer, Product Apparel Men's Surf Track and maintain stock to sales, gross margin reporting, location sales for 7 retail stores Exceed sales each month Manage slow selling merchandise through sell backs, discounts, merchandise transfers and exit strategies while maintaining margin requirements. Merchandise stores each week with store visits Buy from vendors keeping assortment fresh and in demand to maintain sales each month, vendor selection included Quiksilver, Billabong, Hurley, Volcom, Ripcurl, Lost, Split and selected local surf brands Set up monthly promotions to drive business with partnership from brands to provide incentive to customers while driving up selected brands monthly buy Plan OTB seasonally as well as manage chase orders Attend trade shows for action sports Establish and build good vendor relationships Sku volume buyer 700 est. volume 1.5 million annually Develop private label board shorts, cargo shorts, aloha shirts with sourcing agents Work with surfers to develop ultimate board shorts including testing materials, seam placements, fit and thread and stitches Shop marketplace to research trends and spot opportunity to grow business Work closely with store managers to watch stock to sales by region and have quick reactions to store need transfers as well as visit stores to maximize merchandising potentials. Buyer Jan 1997 - Jan 1999 Company Name City , State Business planning for Home décor department · Merchandise seasonal Christmas floor set up for 11 stores, communicate to all stores weekly · Observe sales weekly to see where items need replenishment and flag slow sellers that need help in moving goods. Attend trade shows for home goods to review and work with suppliers on best assortment and opportunities to gain margin through incentive programs · Work with store managers to learn about store needs and areas to improve · Determine advertising stories, and plan volumes for upcoming advertisements · Enter markdowns, maintain reporting needs · Sku volume buyer 1000 est. volume 5 million annually. Assistant Buyer Jan 1996 - Jan 1997 Company Name City , State Clerical to buying departments Update reporting for buyers of women's, coats, cosmetics Work on claims for vendors on returned merchandise Visit stores Merchandise floors to improve sale opportunities based off reporting's Sku volume buyer 1600 (covering women's apparel, cosmetics) 7 million annually. Education Bachelor of Arts : Sociology 1996 University of Oregon City Skills adobe, advertisements, advertising, Business planning, business solutions, Clerical, color, concept, delivery, driving, fashion, fast, functional, graphics, Illustrator, leadership, marketing, market, materials, meetings, Mentor, merchandising, excel, word, developer, paint, PLM, profit, quality, quick, reporting, research, retail, RMS, selling, sales, stories, strategy, teaching, tops, trade shows, workshops Additional Information Interests: Snowboarding, surfing, yoga, skiing, hiking, running, exploring new areas to travel and finding new art

APPAREL

SALES ASSOCIATE Summary Assertive, outgoing professional with ability to work independently and handle simultaneous projects. A dependable worker while skilled in problem solving, troubleshooting, great customer service and computer skills. My computer skills include Microsoft Office/Internet search engines to complete medical terminology and pharmacology verification. Inside sales department successfully managing multiple sales associates. Accurate and efficient with orders. Maintained filing for the inside sales office. Highlights Self-directed Excellent communication skills Resourceful Time management Invoice processing Advanced clerical knowledge Pleasant demeanor Understands grammar Experience Sales Associate 01/2005 to 01/2012 Company Name City , State Responsible for booking appointments, marketing plan and providing solutions for healthcare Sales Consultant 11/1996 to 10/2004 Company Name City , State Responsible for booking appointments, creating relationships with clients and delivering products for the healthcare market Sales Department/Data Entry 10/1992 to 07/1994 Company Name City , State Provided data entry for invoicing, quoting and general sales reports for multiple sales representatives, filing for the sales department. Travel Agent 08/1990 to 09/1992 Company Name City , State Responsible for booking airline, hotel, car rental and leisure. Education Medical Transcription 2013 At-Home-Professions City , USA Associate of Arts 1985 St. Gregory's College City , State , USA Executive Secretary Oklahoma State University City , State , USA

SALES

REHABILITATION SPECIALIST / MASSAGE THERAPIST Career Focus To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University. Education Therapeutic Massage and Bodywork , 2013 Nevada School of Massage Therapy － City , State 4.0 GPA Bachelor of Science : Human Performance , 2012 Florida Gulf Coast University － City , State Elected as Student Government Senator for the College of Health Professions. Selected to Omicron Delta Kappa National Leadership honor society Vice President of Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist / Massage Therapist December 2014 to Current Company Name － City , State Privately owned Rehabilitation and Strength & Conditioning center. Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments. Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation. Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen. Proficient with Move to Perform software for FMS and rehabilitation. Group Fitness Instructor May 2012 to Current Company Name － City , State Teach Aqua Bootcamp and Aqua Aerobics Primary focus of classes is to increase strength and endurance with added mobility framework for each class. Average class size is 20-30 members. Strength Coach/Massage Therapist January 2012 to Current Company Name － City , State Contracted personal trainer at Las Vegas Athletic Clubs. Work with an average of 25 clients per week. Primary focus is movement restoration, functional training, weight loss, and massage therapy. Manage and organize all business operations. Co-Founder January 2012 to Current Company Name － City , State Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork. Fitness Specialist January 2013 to December 2013 Company Name － City , State Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas. Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios. Wellness Coach January 2012 to May 2012 Company Name － City , State Designed new training programs for members of the gym. Cleaned and maintained all fitness equipment. Gave new member tours of the facility. Wellness Center Internship August 2011 to December 2011 Company Name － City , State Prescribed Fitness programs for members of the wellness center. Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries. Designed and completed wellness program using Kinesis equipment for weight loss for future study. Completed 500 internship hours. Certifications Certified Strength and Conditioning Specialist - NSCA Certified/Licensed Massage Therapist - NCBTMB Certified Personal Trainer - ACE TRX level 1 suspension training CPR, AED, First Aid - American Heart Association Professional Affiliations National Strength and Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council on Exercise (ACE) Las Vegas Health and Fitness Chamber of Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit - Boston, Mass. 2012 Perform Better Conference - Long Beach 2012 NSCA National Conference - Las Vegas 2011 Community Service Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange , 2013 Water/Fuel Station attendant, IRONMAN Triathlon , 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat for Humanity , 2010-2012 Extra-Curricular Activities Endurance Events   Qualified for USA Triathlon Age Group National Championship 2013 & 2014 2014 Kokopelli Triathlon, Hurricane, UT - 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, - 1st place division 2013 Las Vegas Triathlon - 2nd place division

FITNESS

HEALTHCARE CONSULTANT Executive Profile Proven leader with solid performance seeking new challenges to bring a comprehensive set of skills to your company. Former military leader, certified instructor, designated a Subject Matter Expert in 2 fields of medicine, experienced public speaker. Skill Highlights Skills Used Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales Instructor/Writer - Combat Medic Advanced Individual Training 1st Detachment, 108th Training Command - Augusta, GA - November 2014 to October 2015 Train, lead, and mentor upcoming healthcare specialists. Be the example of "what right looks like" for new healthcare practitioners to follow. Read, revise/edit, publish and teach course material for a healthcare program that graduates over 30,000 individuals annually. Project management regarding training program tasks. Supervise the logistics of monthly synchronization meetings from catering and event planning to security and logistics for monthly gatherings of key leaders in public venues. Teach NREMT curriculum to students attempting EMT certification. Evaluate NREMT practical skills for EMT certifications. Teach CPR/BLS. Teach TCCC core curriculum and advanced skills. Teach additional skills such as mass casualty management, patient administration, disaster management, critical thinking, leadership development, convoy operations, logistics, supply chain management, and other necessary skills to be a Healthcare Specialist in the US Army. Instructor/Writer - Infantry Battlefield First Aid Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - November 2012 to November 2014 Responsibilities Teach TCCC core curriculum and First Aid to classes of up to 220 Infantryman. Teach additional skills such as mass casualty management, critical thinking, leadership development, medical evacuation logistics, and other necessary skills to save lives. Supervise records management of instructor credentials, supply orders, equipment maintenance, and building/site maintenance. Emergency Care Sergeant, Squad Leader Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - April 2011 to November 2012 Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab, Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry, Behavioral Health Ward* Supervised 2 noncommisioned officers and 10 soldiers. Assigned them to 5 ambulance teams. Managed their duties and helped resolve their personal issues in order to make them effective leaders and efficient medics. Responsible for medical equipment sets valued at over $100,000.00 each including vehicles and HAZMAT. Designated as the primary Information Technology point of contact within the section, implemented and oversaw the transition to paperless office management and streamlined previously cumbersome and outdated communications methods. Emergency Care Specialist Headquarters and Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor Division - Fort Bliss, TX - June 2009 to June 2011 Responsibilities Clinical patient care, austere/remote medical care. Live Fire training exercises and medical support. Individual and crew served weapons training. Infantry tactics and SOP's Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop, Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain Management, Classified Document Management, Joint Commission Inspection Standards, Classroom Instruction (10+ years) Core Accomplishments Designed and implemented a mass casualty evacuation SOP for a battalion of 600 soldiers. The SOP was so effective that it was adopted as the brigade standard for 3000 soldiers. Designed and implemented a field expedient casualty evacuation system using civilian vehicles. Coordinated all resources necessary to create a cost effective, fully equipped, fully functional aid station and synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training for infantrymen, first line supervisors, and command staff to effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team - Camp Casey, South Korea - June 2007 to June 2009 Cross-trained Republic of Korea Army (ROKA) medical personnel in U.S. tactics and medical skill sets Cross-trained with ROKA Combat Engineers in breaching techniques and explosive demolition Project manager for the integration and effective training in Medical Communications for Combat Casualty Care (MC4) system for a company of 170 medical personnel Countless convoy planning operations involving the simultaneous movement, set-up, and break-down of ambulance exchange points, forward surgical teams, level 1 trauma centers, and mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor. Supervised, planned and implemented a full spectrum evacuation of 27 families of US Soldiers from South Korea to Japan during Operation Courageous Channel. Emergency Care Specialist Training Support Company, 32nd Medical Brigade - Fort Sam Houston, TX - May 2005 to June 2007 Responsibilities Coached, mentored, and credentialed individuals in medical skills necessary to do their job Provided medical support for 50,000+ personnel annually in a training area of 27,990 acres Supervised the pharmaceutical supply chain management for the most heavily used medical activity on the base Awarded for pioneering the compliance with DoD paperless office mandate in 2006 resulting in a streamlined work environment with greatly reduced supply consumption. Project manager for logistical transport, set up, staffing, and equipment movement for a special needs Intensive Care Unit in San Antonio, TX during refugee movements from areas effected by Hurricane Katrina in 2007. Professional Experience Healthcare Consultant 05/2016 to 10/2016 Company Name City , State Introduce patients to the training program, how the EEG monitoring will assist their recovery, and how the weekly training works in conjunction with other parts of their treatment plan. Set up the computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, and electrodes. Ensure Bioera PNwiz is tracking appropriately and that all parameters load properly. Troubleshoot equipment and software if necessary. Explain the cognitive testing procedures and coach individuals through initial and follow up brain mapping. Coach individuals through their training sessions and monitor their progress. Healthcare Consultant 02/2016 to 05/2016 Company Name City , State At an international medical center, provides full-spectrum multi-system detoxification through comprehensive individual healthcare and lifestyle planning. Monitors up to 3 individuals simultaneously and up to 6 individuals per day through their 2 hour treatment session. Educates individuals about treatment options, toxins, heavy metal contamination, and how daily life can change from healthier decisions. Provides an immediate analysis from the initial results of treatments. Part of an international healthcare team that represents 6 countries at the only facility in China and 1 of only 2 facilities in the world that perform a proprietary treatment. Medical Investment Management: Healthcare and lifestyle consulting for high net worth individuals making decisions to transform their lives and eliminate barriers to living a long healthy life. 60,000 to over $300,000 (USD) average daily investments. Overall investment/sales performance upwards of $25 million USD over the course of 4 months averaging 5 million per month. Achievements: Within 2 weeks of my arrival, out of the four foreigners working for the company (all of which were licensed doctors and interviewed by the same board) I was selected to be the Science Advisor for a provincial level tumor research institute partnership. The decision was made by the president of the hospital and all 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, and the MAI therapy clinic. English Teacher 10/2015 to 01/2016 City Best Learning English - (Chaoyang District Teach children (age 2+) English language skills according to US academic standards for grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum. Write lesson plans from grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum supplemented by employer developed training materials. Review, edit, and republish outdated, incomplete, unsatisfactory and insufficient training plans and guides. Simultaneously accommodate all learning styles into lessons. Perform demonstration lessons and marketing event planning. Improve public relations with local clients and the overall image of the Best Learning English brand. Voluntary point of contact for new Foreign Teacher cultural integration, medical aid, personal privacy, and physical security while abroad. Provide feedback to parents regarding student performance and additional steps the can take to foster a healthy developmental environment for their child from an American perspective. Education High School Diploma 2004 Winter Park High School City , State Personal Information Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Willing to relocate: Anywhere Interests Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Skills academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer Additional Information Active DoD Secret security clearance Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Available ASAP* Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate of Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon

HEALTHCARE

ENGINEERING SPECIALIST Professional Profile Have managed major equipment installations and upgrades, strong troubleshooting ability to resolve electrical & mechanical defects. Experienced w/ voltage up to 480 three phase Extensive knowledge in programming, troubleshooting, and maintaining Allen Bradley PLC 5, Slc 500, Control Logix 5000 PLC systems and DeviceNet. Able to program, troubleshoot, and electrically/mechanically repair Fanuc Robotics using the RJ-3 and R30iA controllers. Able to program, troubleshoot and electrically/mechanically repair ABB S4P and S4P Plus and 5400 robots. Proficient in reading electrical, mechanical, hydraulic, and pneumatic diagrams, schematics, layouts, and technical documentation. Knowledge of various hydraulic and pneumatic systems. Ability to perform minor welding and fabrication. Proficient in Microsoft Word, Excel, and PowerPoint. Have received many Job Improvement awards. Relevant Experience Intermediate Programming Allen Bradley PLC 5, Allen Bradley Advanced Programming Allen Bradley PLC 5, Allen Bradley Advanced Maintenance Allen Bradley PLC 5 using RsLogix 5 Software, Allen Bradley Intermediate Programming Allen Bradley SLC 500, Allen Bradley Advanced Programming Allen Bradley SLC 500, Allen Bradley Maintenance and Troubleshooting SLC 500, Allen Bradley Data Highway Plus/ Ethernet/ DH485 Peer to Peer Communications, Allen Bradley DeviceNet Maintenance, Allen Bradley Designing and Configuring a DeviceNet Network using RsNetWorx, Allen Bradley PanelBuilder 32, Allen Bradley Control Logix 5000 Intermediate Programming, Allen Bradley Factory Talk View ME & PanelView + Programming, Fanuc Robotics M16iL ArcMate 120i Robot Disassembly/ Reassembly, Fanuc Robotics Electrical Maintenance with RIA Configured RJ3 Controller, Fanuc Robotics Electrical Maintenance with R30iA Controller using Ipendant, Fanuc Robotics Intermediate TPP Programming, Fanuc Robotics Dispense Tool Operation and Programming, Fanuc Robotics Advanced TPP Programming, Fanuc Robotics Dual Check Safety V7.50 & Newer, ABB S4 Paint Electrical Service, ABB Robotics S4 Paint IPS System, ABB Robotics S4P+ Electrical Service, ABB Robotics 5400 Mechanical Maintenance, ABB Robotics Hardware Calibration and Communication, ABB Robotics S4P Paint Programming, ABB Robotics IRC5P Programming, ABB Robotics IRB 5500 Mechanical Maintenance, ABB Robotics IRC5P Electrical Maintenance, MS Word Fundamentals, Microsoft MS PowerPoint Fundamentals, Microsoft MS Excel Fundamentals, Microsoft MS Excel Advanced, Project Leader Training Honda, Paint Emergency Spill and Response Honda, Spill Prevention, Control, & Countermeasures Honda, Handling of Normal Hazardous Waste Honda, Robotic Safety Principles Honda, ARC Flash Training Honda, Basic Hydraulics/ Pneumatics Honda, Catia, Auto Cad Level 1, Vision Systems (Fanuc 3D iRVision, Cognex, Keyence) Experience Engineering Specialist November 2000 to Current Company Name － City , State Responsible for Project Management of new system installations, Investigation and implementation of new equipment. Paint Sealant Robot path programming, Fanuc IR Vision system setup and programming, Liberty Reach Vision setup and programming, Robot Operator training, PLC/Controls (PLC 5, SLC 500, Control Logix 5000) programming, HMI programing, and Maintenance support in major critical downtime situations. Responsible for all aspects of troubleshooting and repair of a wide range of equipment, such as PLC controlled conveyor systems, PLC controlled Robotic systems, PLC controlled Air Handler systems, PLC controlled Oven systems, PLC Controlled Incinerator system, Lighting systems, and PLC controlled Material Delivery systems. Planned and implemented alterations to ensure safety, to improve operator ergonomics, and to increase machine productivity. Industrial Electrician January 1996 to January 2000 Company Name － City , State Maintained multiple plants in multiple cities by performing maintenance and repair of power distribution systems, automated and semi-automated equipment, relay control systems, Lighting systems. Was a first responder to major break downs of any Russell Corporation Plants. Operator January 1993 to January 1995 Company Name － City , State Operated equipment producing parts for assembly, assembled product, packaged product, and shipped product. Maintained production equipment and facilities of plant. Education Associates Degree : Applied Science Electronics Technology , January 1995 Central Alabama Community College － City , State Applied Science Electronics Technology High School Diploma : January 1992 Talladega High School － City , State Skills Delivery, ergonomics, Lighting, Paint, PLC, PLC 5, power distribution, producing, programming, Project Management, Robotic systems, safety, troubleshooting, Vision Systems

ENGINEERING

CONSULTANT Summary A dynamic public relations professional with 15 years of experience in developing integrated communications and media relations programs that drive executive eminence, thought leadership and brand awareness. Highlights Strong background in integrated, multi-channel communications. Focus on building thought leadership programs that lead to executive and brand eminence. Background in developing social content and strategies that lead to stakeholder engagement. Superior media relations skills and a track record of generating positive coverage for clients. Experience in providing counsel to senior executives. Excellent writing skills; author of ghost articles, executive speeches, bylines, blogs, video scripts. Ability to work across teams and geographies. Technical Skills and Qualifications Executive Positioning & Communications, Media Relations, Thought Leadership and Content Development, Executive Platform Development, Ghostwriting, Social Strategy, Speakers' Bureau. Experience Consultant 02/2016 to Current Company Name City , State Provide counsel on content strategy, product positioning and messaging, d evelop thought leadership content, co nduct media and message training. Senior Vice President 10/2015 to 01/2016 Company Name City , State Managed a team of 10 people, was responsible for evaluating, managing and optimizing team performance to drive top-quality client service. Group Vice President 05/2013 to 10/2015 Company Name City , State Led executive eminence and influencer/media relations programs for Deloitte Tax and Audit CEOs, Deloitte LLP Chairman and the Leader of Deloitte Growth Enterprise Services. Developed strategic thought leadership campaigns that reinforced executives' platforms and business goals. Developed a brand communications campaign for Deloitte Consulting and led media relations for Deloitte Human Capital and Deloitte Strategy & Operations service lines. Conceptualized and oversaw all aspects of the development and execution of Deloitte Consulting's inaugural "Deloitte Business Confidence" Report, which received coverage in top-tier outlets, including CNBC and Forbes. Developed a media strategy around Deloitte Consulting's acquisition of Banyan Branch, secured coverage in Ad Age, Ad Exchanger, and the Financial Times. Successfully sold into the client, Deloitte Growth Enterprise Services, Deloitte's first-ever live-stream broadcast program, which was nominated for SABRE's B2B Professional Services Award in 2015. Developed bylines, blog posts and social content for executives; secured byline placements in Huffington Post, Forbes, Fast Company, among others. Provided counsel to clients on social strategy and leveraged social channels to drive deeper engagement with stakeholders; developed Twitter chat strategy and managed chats with Deloitte Human Capital leaders. Conducted media trainings with senior executives, provided counsel on handling print and broadcast interviews. Vice President 07/2012 to 05/2013 Company Name City , State Led the day-to-day management of the Chase Cards and TIAA-CREF Institute accounts. Formed strategic sponsored content and thought leadership partnerships. Managed junior members of the team to ensure timely and high-quality completion of projects. Global PR Manager 11/2009 to 07/2012 Company Name City , State Developed executive eminence platforms for top global executives, including the Global CEO, Global Chief Innovation Officer, Global Financial Advisory Leader, as well as various industry leaders. Handled media relations efforts for Deloitte's Center for Cross-Border Investment, securing numerous top-tier broadcast interviews with Fox Business News and CNBC for the Center's then-Chairman Robert Kimmitt (Former Deputy Secretary of the Treasury). Managed external communications for various Deloitte's Global Industry programs; conducted proactive media outreach around Deloitte's Global Economic Outlook, securing coverage in Reuters, The Financial Times, The International New York Times. Developed executive briefing packages prior to media engagements and participated in executive briefings. Worked with the regulatory group to develop a global external communications strategy in response to the Audit reform proposals in the European Union. Worked closely with the Office of the CEO, as well as a global network of PR colleagues, to lead the global launch of a management book co-authored by the then-CEO Jim Quigley; secured coverage in CFO.com, Forbes, CIO Insight, Fast Company and The Financial Times. Worked with the Chief of Staff to the CEO to develop and disseminate the weekly CEO newsletter. Vice President 10/2006 to 11/2009 Company Name City , State Developed communications programs and strategies and oversaw the implementation of plans. Received a number of PR industry awards, including PRWeek's Business-to-Business Campaign of the Year 2008 Award, for an executive eminence campaign conducted on behalf of Deloitte's then-chairman Sharon Allen. Worked with the executive speech writer to the Chairman in developing speeches, bylines and video scripts. Developed a story idea around the 5th anniversary of Sarbanes Oxley Act and secured a cover story on BusinessWeek, which featured client, Deloitte, prominently. Established Chief Executive Magazine's CEO Index as a sought-after economic indicator; secured a regular spot on CNBC's Squawk Box for the Magazine's CEO. Managed projects and programs, account teams, as well as timelines and budgets. Associate Director 09/2005 to 09/2006 Company Name City , State Managed day-to-day communications activities for financial services clients, including TradeWeb and eSpeed. Led the development and creation of press releases, media pitches, bylines. Developed and fostered relationships with top-tier and trade media, including The Financial Times, Bloomberg, Wall Street & Technology, Investment News, among others. Provided investor relations advice to clients and conducted investor perception surveys and analysis. Participated in new business proposal development and presentations. Manager 11/2001 to 12/2002 Company Name City , State Developed and executed on a corporate communications strategy to reposition the company as a provider of financial technology services and to achieve awareness, buy-in and support for the business change. Counseled C-level executives on communications strategy and d eveloped speeches, Q&A's, presentations, etc. Worked with the marketing team, developing a communications strategy for the company's re-branding initiative Senior Account Executive 01/2001 to 11/2001 Company Name City , State Managed day-to-day media relations activities for a mortgage bank in the corporate communications practice; conducted rapid response and generated coverage in publications, such as The Wall Street Journal, CNNMoney, American Banker, among others. Education Master of International Affairs 2006 Columbia University - School of International & Public Affairs City , State Studied international politics and economics, with a special focus on the European Union Bachelor of Science : Communications 1996 University of Massachusetts City , State Minor in Italian; studied abroad in Salamanca, Spain, summer 1995

CONSULTANT

BUSINESS DEVELOPMENT MARKETING REPRESENTATIVE Summary Motivated Marketing Manager specializing in budgeting, project management and staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales. Highlights Skilled in MS Office AS400 Excel, Quickens and Cubs-Picklan Fluent in Spanish Strong interpersonal skills Skilled multi-tasker Account management Brand recognition optimization Cross-functional team leadership Public relations expert Excellent communication skills Team building expertise Consultative sales techniques Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a [Number]% increase in monthly sales.Managed a portfolio of [Number] accounts totaling $[Amount] in sales.Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Business Development Marketing Representative January 2000 to Current Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Incoming and out calls to Dealers and Consumers Maintain a healthy and reputable relationship with Dealers and Management. Negotiated favorable contract structures, fees and criteria exceptions. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Researched beneficial investment opportunities and made recommendations to senior management. Review credit bureau and applications on consumers for decision making on approvals and declines for program guidelines and criteria. Train Dealers on our criteria and program guidelines for approval accuracy when submitting applications.Developed solid estate and tax code knowledge base through continued research and training to assist Dealers in maintaining a favorable look to book ratio on submitted deals. Problem solving on dealer packages submitted for funding In house support for assigned Field Representatives Market In house products (Direct Mail, Internet Leads, Automated Internet Advertising, etc ) generating business. Communicate with customers and/or opposing counsels regarding status of account Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys. Junior Accounting Clerk / Case Analyst / Skip Tracer January 1991 to January 2000 Company Name － City , State Collected data to prepare and draft settlement packages for clients.Drafted various court documents, invoices and enclosures at attorneys' request, reconciling over 1,300 payments, 2,000 invoices daily. Managed communication with courts regarding status of petitions and granted orders.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.Trained new employees on office equipment and job duties. Organized legal memoranda and client correspondence.Processed summons, subpoenas, appeals and motions. Loan Processor January 1989 to December 1990 Company Name － City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Interviewed an average of [number] mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.Effectively managed more than [number] client relationships.Provided expert financial advice on mortgage and both educational and personal loans.Performed daily maintenance of the loan applicant database. Education Accounting Business Certificate : Accounting , 1995 Cypress Community College － City , State , US Coursework in Accounting, Finance and Business Administration Certificate : Management , 1111 XXXX Seminar － City , State , US Completed Mortgage Underwriter training Legal Marketing and Management seminar Languages Bilingual Spanish/English Affiliations Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys Skills Banking: Credit Decisions, Credit Evaluation, Advertising, Business Development, Buyer, Buying/procurement, Sales Calls, Exceptions, Internet Advertising, Leads, Marketing, Problem Solving, Filing, Incoming Calls, Accounting, Billing, Clerk, Invoices, Payments, Skip Tracer, Bankruptcy, Mortgage Loans. Sales Account Management: Business Development, Team Building, Marketing Plans, Territory Management, Staff Management and training.

BUSINESS-DEVELOPMENT

HR ASSISTANT/PAYROLL Highlights Paychex, Mastertax, ABRA, Time Star, InfoTronics, Store Master, Dominion, QuickBooks Ceridian, PeopleSoft, SAP, Microsoft Word, Excel and PowerPoint, Crystal Reports Experience HR Assistant/Payroll Company Name － City , State Human Resources professional offering over 15 years of combined HR and payroll experience in both manufacturing and academic settings Accurate and timely preparation of employee payroll, payroll tax information, and employee benefits administration Highly effective employer representation in unemployment claims and hearings. 01/2014 to 01/2014 Payroll & Benefits Coordinator Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Worker's Compensation accident reporting Maintain Company-wide OSHA 300 and OSHA 300A. 01/2013 to 01/2013 Assistant Office Manager Company Name － City , State Calculate daily timesheets Enter new hire information into HRIS/Payroll system Process employee status changes Respond to Unemployment claims Maintain OSHA 300 and OSHA 300A Worker's Compensation accident reporting, loss time tracking Process monthly billing Process customer payments Generate purchase orders Maintain HRIS/Payroll system Process invoices for payment. 01/2012 to 01/2013 HR Assistant/Payroll Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Reviewed applications and identified potential candidates for position openings Worker's Compensation accident reporting Maintain Company-wide MSDS documents, OSHA 300 and OSHA 300A Coordinate quarterly meetings. 01/2009 to 01/2012 Safety & Benefits Coordinator Company Name － City , State promoted to this position in 2009) Determine monthly benefit eligibility Maintain benefit HRIS system Determine quarterly 401k eligibility Monthly audit of medical, dental and voluntary insurance products Process 401k Benefit Event Notices Record Associate and customer accidents Maintain OSHA 300 log and annual OSHA 300A for multiple locations Maintain Company-wide MSDS documents Worker's Compensation and General Liability accident reporting and investigation Conducted annual safety training Coordinate monthly random drug screens Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings Assist with Annual Benefits Open Enrollment Coordinate annual Recognition Luncheon Assist in employee conflict resolution Establish written policies and procedures. 01/2004 to 01/2009 Payroll / Human Resources Assistant Company Name － City , State Process weekly and biweekly payroll for over 300 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Process employee status changes in payroll, personnel, and benefit records Compilation and distribution of performance reviewsto multiple locations Transfer weekly payroll direct deposit file Process weekly 401k payments with outside vendor Timely and accurate reporting of new hires to the State of MI Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings. 01/2002 to 01/2004 Human Resources / Payroll Assistant Company Name － City , State Primary contact between Human Resources and Corporate Payroll Prepare and distribute disciplinary actions for unionized manufacturing plant Maintain daily attendance records Reviewed applications and identified potential candidates for position openings Assist with generating Union layoffs and recalls Maintain accurate confidential employee files Coordinate Annual Service Award Program. 01/2001 to 01/2002 Payroll Tax Analyst Company Name － City , State Computed over 200 quarterly unemployment tax returns for every state in the Continental U.S. Compiled withholding information for weekly tax deposits made via EFT Examined tax information to file monthly and quarterly withholding returns for states and localities Compiled divisional information to complete quarterly and annual Federal filings Analyzed information for annual reporting to Federal, State and local government. 01/1999 to 01/2001 Payroll Clerk / Human Resources Assistant Company Name － City , State Compiled information to calculate bi-weekly payroll for over 200 employees Prepared information for quarterly Federal tax returns, sales and use tax, State and local reporting Coordinated open enrollment for health care benefits Ensured correct paperwork was timely filed for Workers Compensation claims Researched employee records to analyze unemployment eligibility Calculated field trip information for billing back to classrooms Confirmed retirement information for monthly reporting to the State of Michigan Maintained direct deposit system. 01/1996 to 01/1999 Payroll Clerk / Human Resources Assistant Company Name － City , State Calculated weekly payroll for over 350 employees Determined eligibility for health care benefits company-wide, including accurate maintenance of information Liaison between 400 employees and health care insurance company Maintained necessary materials required to conduct new hire orientations Reviewed applications and identified potential candidates for position openings Researched employee information to complete unemployment determination Filed New Hire reports to meet State compliance Reviewed weekly uniform billing for 200 employees, including verification of correct billing and submitted credits Developed spreadsheets to track employee reviews, insurance, and holiday pay Enabled accurate payroll information to be extracted from spreadsheets. Education B.B.A : Human Resources Human Resources MIOSHA Level One Certification Baker College General Industry Certification Macomb Community College － City , State Skills ABRA, academic, Benefits, benefits administration, billing, bi, Ceridian, conflict resolution, Crystal Reports, HRIS, Human Resources, HR, insurance, Process invoices, local government, materials, meetings, Excel, PowerPoint, Microsoft Word, Payroll, PeopleSoft, performance reviews, personnel, policies, QuickBooks, reporting, safety, sales, SAP, spreadsheets, tax, tax returns, written

HR

ACCOUNT EXECUTIVE Summary Exceptional Sales Professional who consistently achieves annual sales objectives and increases the overall customer base. Effectively grows brand awareness through increased market penetration and new market development. Highlights National account management Fortune 500 company management Accomplished in relationship selling Friendly and cheerful Team building expert Proven sales track record Winner's Circle Award Sales management Accomplishments Spearheaded a remarkable “worst-to-first” transformation.Grew new product sales 100% in [number] days.Successfully expanded account base from [number] to more than [number] accounts. Experience Account Executive Aug 2011 Company Name － City , State A wholly owned subsidiary of Bloomberg, is a leading source of online legal, human resources, law, regulatory, and business information for professionals. Coverage spans the full range of legal practice areas, including tax & accounting, labor & employment, intellectual property, banking & securities, employee benefits, health care & pharmaceutical, privacy & data security, human resources, and environment, health & safety. Executed [number] daily cold calls to top level executives to increase client base. Exceeded targeted sales goals by [number]%. Emphasized product features based on analysis of customers' needs. Taught potential clients about products through seminars and other special events. Responsible for selling online, web-based technology tools to Director & VP level professionals - Human Resources, Benefits, Law, Accounting and Tax professionals Exceed yearly quota, finishing 2012 in the top 20 earning the Silver Award Deliver solution-based sales presentations to prospective and existing Bloomberg BNA customers Develop new clients and referral sources through prospecting which includes online resources referrals, cold calling, demand generation, or other local marketing programs Perform post-sales calls to ensure customer awareness, satisfaction, and the proper use of Bloomberg BNA products and services Sold to multiple industries - Industrial, Government, Healthcare, Law, and Medical. Business Development Associate Oct 2010 to May 2011 Company Name － City , State Contract Sales Division of Staples, Inc. and focus on serving mid-sized businesses to large companies. Staples is the world's largest office products company. Laid off due to corporate restructuring (entire team laid off) Exceed monthly sales quota consistently on a monthly basis by 150%. Prospect small to large employers within the St Louis market, selling an array of business solutions using a consultative sales approach; Responsible for developing a new customer base through cold calling and community networking; Work with a defined sales quota focusing on initiating relationships within multi-level decision makers through phone, marketing campaigns, in-person meetings and presentations. Sales & Operations Manager Jan 2007 to Jan 2010 Company Name － City , State relocated back to St Louis, MO for wife's employment Operated health club facilities through the United States which were transitioned or sold to different organizations through the course of the years. Increased profits by developing, initiating, and managing corporate fitness program - sold large corporate accounts such as Sallie Mae, Roche Pharmaceutical, St Vincent Health Center and Indiana University; Manage all aspects of the four health clubs, including sales, fitness and operations. Responsible for millions in revenue across various business lines. Defined strategy and business plan for Indianapolis, Kansas City, Lexington, KY and Chicago areas. Transformed district performance within the first 3 months. Increased sales and revenue by 50% month over month, above prior years. Responsible for hiring, training and development of all facility staff. Sales Manager & Assistant Sales Manager May 2002 to Dec 2006 City , State Successfully opened the new multi-million dollar facility that was at 20% of projected revenue, increasing revenue to 125% of corporate expectations within 2 months. Accountable for $1.5 Million in annual revenue. Responsible for 20 plus employees: hiring, training and developing new sales counselors to succeed. Maintain a work environment conducive to professionalism and financial success. Key Achievements include: District Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. Regional Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. National Awards: 1 Assistant Sales Manager in Personal Sales Gross for SIX Months; 1 Sales Counselor in Personal Sales Gross for ONE Month; Contest Winnings: National Winner of Company Recognition Program consecutively Delivering 100% of the goal set forth by the corporate office in Total Gross, New Membership Sales, Monthly Dues, and Personal Training programs. Provided leadership for staff and instituted career goals and incentives that elevated performance while building moral and a team-oriented environment. Assisted the District Manager in marketing the facility through community outreach programs. Determined the sales strategies used to introduce innovative wellness programs and services to top local corporations. Education Masters of Science (MS) , Business Administration & Criminal Justice 1 2005 Lindenwood University － City , State Business & Criminal Justice Adminstration Bachelors of Science (BS) , Criminal Justice 1 2002 Criminal Justice Accomplishments and Other Achievements JUCO Top 40 All American - basketball Worked 40+ hours per week, while attending graduate school full-time Skills

FITNESS

SENIOR CONSTRUCTION MANAGER Senior Construction Manager Summary Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Obtain all necessary permits and licenses. Direct and supervise workers. Develop or implement quality control programs. Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out. Determine labor requirements for dispatching workers to construction sites. Evaluate construction methods and determine cost-effectiveness of plans, using computers. Requisition supplies or materials to complete construction projects. Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts. Develop or implement environmental protection programs. Implement training programs on environmentally responsible building topics to update employee skills and knowledge. Inspect or review projects to monitor compliance with environmental regulations. Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments. Procure Leadership in Energy Efficient Design (LEED) or other environmentally certified professionals to ensure responsible design and building activities or to achieve favorable LEED ratings for building projects. Highlights Residential construction specialist OSHA Certified Forklift and HAZMAT certified Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Superb management skills Security systems knowledge Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Project budgeting Cost control Accomplishments Held a 96.5% success rate on assigned projects. Managed a $32 million dollar project, while supervising a team of 57 Was known for expectations of cleanliness and most organized sub-divisions in the company Trained and mentored over 115 construction workers, general laborers and apprentices. home construction project. workers. Very thorough with final walk thru with buyers Experience Senior Construction Manager Mar 1994 to Aug 2013 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Transported materials, tools and machines to installation sites. Directed the general contractor on required mock-up preparation. Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR). Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all on-site issues. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Properly maintained all on-site equipment and vehicles. Education Bachelor of Science , Construction Management Technology 1993 Ohio State University － City , State , United Staes Coursework in Residential Carpentry, Blueprint Reading and Construction Safety Building Construction Trades Technology Certificate Coursework in Exterior Finish and Moisture Protection Coursework in Floor Systems, Wall and Ceiling Framing Skills Customer Service Satisfaction Project Management Multi Task Management Expense Control Soft Account budgeting

CONSTRUCTION

ACCOUNTANT Summary Degreed accountant with more than 10 years of diversified accounting experience seeking accounting position at a well-established company in Houston Highlights Team-oriented Detail-oriented Deadlines focused Excellent communication and presentation skills Quick learner Strong management skills Good analytical skills Ability of managing multi tasks Technical Skills Accounting Software: PeopleSoft / QuickBooks Tax Software: Drake / Ultra Tax / TurboTax Operating Systems: XP Windows Professional / Windows 7/ Windows 8 Microsoft Office: Word / Advanced MS Excel skills /MS Access / PowerPoint / Outlook PDF: Adobe Reader / Adobe Acrobat X Experience 04/2012 to 06/2014 Accountant Company Name － City , State Prepare federal tax returns for individuals and small businesses. Perform bookkeeping and prepare financial statements for small businesses. Perform special projects & short-term assignments such as accountant at MCT Sheet Metal, Inc. 10/2011 to 04/2012 Tax Accountant Company Name － City , State Contributed to the overall production and enhanced the efficiency of the corporate tax services by exceeding production goals. Answered clients' queries regarding their tax filing status. Resolved clients' tax filing problems. Prepared simple and complex tax returns for individuals and for small businesses. Prepared and reviewed financial statements needed to prepare tax returns. 01/2007 to 08/2011 Accounting Manager Company Name － City , State Established new strategies to maximize profitability. Played an overwhelming role in the developing and restructuring of the entire accounting department. Improved the efficiency of the entire accounting department by 40%. Reduced accounts receivable turnover by 50%. Prepared general ledger journal entries on QuickBooks. Processed weekly and monthly invoices for accounts receivable. Prepared bank reconciliations and periodic financial statements. 12/2005 to 12/2006 Tax Accountant Company Name － City , State Played a vital role in the growth of the company by introducing new clients and maintaining good relationship with existing ones Prepared individual and business tax returns Assisted in preparing corporate tax returns Prepared quarterly and annually payroll reports 940s & 941s and state sales taxes Reconciled monthly bank statements and prepared detailed financial statements Handled customer queries over the phone and through emails. Education 2005 Bachelor's degree : accounting University of Houston － City , State accounting Cum Laude - Graduating With Honors Skills accounting, accountant, Accounting Software, accounts receivable, Adobe Acrobat, Adobe, analytical skills, bank reconciliations, bookkeeping, Excellent communication, clients, Detail-oriented, filing, financial statements, prepare financial statements, general ledger, management skills, managing, MS Access, MCT, MS Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows, Word, Operating Systems, payroll, PDF, PeopleSoft, presentation skills, Quick learner, QuickBooks, sales, Tax, taxes, prepare tax, tax returns, phone

ACCOUNTANT

SERVICE REPRESENTATIVE Summary Secure a responsible position in account management and serve as an account representative sharing my experience and abilities to seek employee, customer and employer growth and success. Highlights Microsoft Word, Excel, and PowerPoint *Effective communication Experience Service Representative October 2015 to Current Company Name － City , State Greets members, maintains place organized, and maintains friendly environment. Works with retail, advertises products, and restocks shelves as needed. Resolves member's troubles, and answers phone inquiries. Completes agreements with incoming members. Sales Advisor August 2015 to October 2015 Company Name － City , State Partners up with businesses surrounding 24 Hour Fitness to create member traffic. Promotes company special promotions. Completes agreements and manages daily paperwork. Successfully attains personal and company revenue target. Service Representative Lead December 2014 to August 2015 Company Name － City , State Organized inventory (FIFO method). Met weekly deadlines for inventory, and members' financial transactions. Organized banking information for POS system. Education Bachelor of Business Administration : Accounting , Summer 2016 University of Houston, C.T. Bauer College of Business － City , State GPA: GPA: 3.52 Accounting GPA: 3.52 CPR Certification : January 2015 GPA: Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Microsoft Office Word 2007 Certification Spring 2012 *Microsoft Office Excel 2007 Certification Spring 2012 Languages Fluent in English and Spanish Interests Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Additional Information ACTIVITIES Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Skills banking, CPR, Fluent in English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone

FITNESS

CONSULTANT Core Qualifications Ganesh Seetharaman is a senior IT infrastructure specialist and Ganesh has just finished an international project for a client and is looking for a role specializing in the Solutions management. He has a Masters in Computer Applications (MCA) and is a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. His expertise includes, Project Management Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Oracle Enterprise Manager Operations Management Change Management *AWS Process capability Technical support for 24X7 systems Database Administration: Exadata X5-2, X4-2, X3-2, Oracle Database 10g/11g Middleware Administration: Oracle WebLogic Server 10.3.6, 10.3.5, Oracle Application server, Oracle Management Server, Primavera Operating System: Linux, HP-Unix, Solaris, Windows Database Tools: EM, RAC, RMAN, Data Guard, AWR/ADDM, TKPROF, SQLDeveloper Other tools: Excel, MS Project, Visio, F5 Bigip, Global Traffic Manager Testing tools: Win runner, Quick test pro Professional Experience 07/2016 Company Name Consultant Collaborate with Clients, customers to ensure successful implementations which includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. 12/2014 - 06/2016 Company Name － City Project Manager Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Executed and implemented and managed multiple projects including, Upgrade database from 10g to 11203/11204 Upgrade database/Grid from 11204 to 12c Migrate database from Oracle Virtual Machines to Oracle Exadata Machines Move database from normal filesystem to ASM disk groups Apply database PSU patches, and one off patches to the environment for multiple customers. Building OEM from scratch to go live Upgrade Oracle WebLogic from 10.3.5 to 10.3.6 Upgrade Oracle Web Tier from 11.1.1.3 to 11.1.1.6 Apart from managing projects other daily tasks include Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services. Manage a global team for Cloudem administration (OEM 11g,12c) Deploy/implement OEM 12c sites from end to end Deploy agents 1000's of agents thru mass deploy Deploy/configure management plugins Troubleshoot Oracle Management server issues Troubleshoot Agent issues and make sure they are healthy and uploading all the time Create IP reports to monitor the health of targets Notification/Alerting setup for target availability issues Upgrade OMS and Agents for every new release Follow up with development on bugs and apply fixes as appropriate Maintain a test bed for testing all fixes Administration of access for users thru roles, privileges Automate EM administration thru command line interface "EMCLI" Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them. Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance. 02/2005 - 11/2014 Principal systems Consultant Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team. Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet. This is an ever growing portfolio as Oracle is constantly adding new data centers. When a new site is added it is the job of our team to build out the new EM environments. Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site. This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services. Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments. Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance. Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations. Administer/upgrade/patch Oracle WebLogic servers. 04/2004 - 02/2005 Company Name Associate Consultant Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model. Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server. Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK. Applying Patches for backend Changes Monitoring Backup Schedules. Provided 24x7 on call production support Database Reorganizations to reduce fragmentations. Monitoring alert logs, trace files to check Database health and corruption. Education MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification : BSc Math BSc Math Skills go live, agile, Architect, ASM, Automate, Backup, budget, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, client, Clients, Database Administration, DBA, databases, Database, disaster recovery, financial, inventory, IP, ITIL, Linux, People Management, Managing, access, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, progress, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, Troubleshoot, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner

CONSULTANT

CONSULTANT Skills Assessment Project Management - Consult with clients to gain detailed information used to develop comprehensive project plans and tasks. Process Improvements - The ability to devise and implement processes, procedures, systems and internal controls to strengthen operations and enhance customer satisfaction. Professional Training and Development - Extensive knowledge of electronic health care software and its clinical functionality as it relates to clinic workflow including documentation, orders and medications. Experience 01/2014 to Current CONSULTANT Company Name － City , State Currently contracted by Community Health Systems (CHS) of Franklin, TN to work with the training manager and coordinator to manage training issues and risks associated with projects, using standard tools and processes. Collaborate with the CHS project team to populate and establish training environments for training activities. Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation and change management into day-to-day practice and program offerings. Provide WebEx sessions as well as on-site training classes where necessary. Ensure training sessions are consistent with regulatory and clinical workflows. Work with organizations to solve issues, create value, maximize growth and improve business performance. Assist with follow up evaluations for recommendations on improving usage of the software systems in the various clinics and specialties. Advise clients on how to use information technology to meet their business objectives and overcome problems. Provide strategic guidance regarding technology, IT infrastructures and enabling major business processes through enhancements to IT. 01/2006 to 01/2014 PROJECT MANAGER Company Name － City , State Provided strategic management and operational oversight of support teams consisting of 6 direct reports and 55 technicians on Output Device Service & Support, including budget control; production timetable, status reporting, client/project team coordination; and quality assurance. Designed and deployed several highly successful projects from the ground up managing all aspects of the projects including customer support, client services, operations and quality assurance. Ensured monthly Service Level Agreements were met. Worked to monitor, track and report progress against a project plan to Senior Management. Accomplished project fielding and deployment on time and within budget. Was responsible for comprehensive planning of systems fielding, deployment tasks and budget. Created policies and procedures that incorporate day to day activities for all Output Device Technicians throughout the Army Corp of Engineers. Asset Manager and Configuration Item owner of over 12,000 output devices. Led dedicated and non-dedicated resources to accomplish project fielding/deployment phase. Promoted teamwork and cooperation to achieve objectives. Interacted with Internal/External Senior Management Client side and Organization Side. Conducted weekly Integrated Project Team meetings with Output Device Technicians & Support Team on Asset Management, Configuration Management Database Processes & Procedures. 01/1999 to 01/2006 PROJECT LEAD Company Name － City , State Provided technical support for Central office as well as all site offices, which included Windows 2000/XP, Windows 2000/2003 server operating systems. Served as Project Manager for 18-month private branch exchange (PBX) to voice over internet protocol (VoIP) conversion project. Served as the single point of contact for all data and network and communication design development, installation, documentation and problem resolution. Completed maintenance, troubleshooting and documentation of network architectures including: Cisco Switches, Routers, Virtual Private Networks (VPNs) and firewalls. Monitored and administered print, file application and email servers. Implemented and maintained network security and policy. Education and Training August 2003 Master of Science : Management Florida Institute of Technology － City , State Management May 1992 Bachelor of Science : Computer and Information Sciences Alabama A&M University － State Computer and Information Sciences Skills Army, Asset Management, budget, business processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows 2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design and evaluation, progress, Project Management, project plans, quality assurance, quality assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow

CONSULTANT

SENIOR ACCOUNTANT Summary Experienced Senior Corporate Accountant dedicated to accounting and financial excellence, seeking to utilize skills and in-depth expertise in Accounting (GAAP), General Ledger Reconciliation, Variance Analysis, Financial Reporting, Team Management and Process Improvement to help achieve your company's goals. Highlights Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint SharePoint PeopleSoft knowledge - Queries & data mining Oracle InfoLease for Lease and Financial Accounting CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research STAT- FSI Track Ultra Tax IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools QuickBooks Account reconciliation expert Financial statement analysis Working Knowledge of GAAP guidelines and Sarbanes-Oxley Recordkeeping expert Highly analytical & Detail Oriented Analytical reasoning Complex problem solving Solution-oriented Strong organizational skills Superior research skills Effective time management Thrives under pressure Independent worker Flexible and Valued team player General ledger accounting Public and private accounting General and tax accounting Education MBA : Business Administration, Accounting & Finance , 2001 University of North Florida － City , State , USA BBA - Accounting, CPA qualified candidate BBA - Finance, CFP qualified candidate Experience Senior Accountant September 2011 to November 2014 Company Name － City , State •Special Project: Clear aged variances from Fixed Maintenance & Prepaid Maintenance GL Accounts Starting in January 2014 reduced leasing contract variances for Fixed Pass-Through and Prepaid Maintenance accounts Worked with Project Manager and Financial Adjustments to clear aged variances Resulted in the development of the new process and GAO Variance Tool for tracking variances for Maintenance and other GL accounts by Financial Adjustments •Since taking over the Fixed Maintenance Recs in Oct. 2012: Researched and found causes of variances from 2006, 2007, 2008, 2009, 2010 and 2011 Worked with Financial Adjustments/ Funding to facilitate the review and clearance of issues Reduced specific large Vendor credits owed from over ($35,700.00) to $0 Reduced Payables on HOLD from over $96,000.00 to $0.00 Decreased the contract variances caused by incorrect dispositions over 365 days with balances from Over ($163,000.00) down to less than ($25,000.00) in balances from 2006-2011 Reduced overall outstanding aging variances aged under 60 days in the Bank Holding Company GL from over ($302,000.00) to less than ($900.00) and in the Bank GL from over ($111,000.00) to under $ 25.00 aged under 60 days (to be clawed back). Cleaned up and streamlined the Fixed Maintenance recs and procedures Exposed a flaw in the Funding process where Voided checks and failed ACH's were not routinely monitored and re-issued, and the process of monitoring Payments on HOLD to Dealers that owed CIT money, resulting in the new API process for setting up payables in a separate account from all GL accounts to track all payables, liabilities and receivables. •Special Project: Worked 3 months on a “Fire Project” for Corporate Accounting - Sales Tax Project with Corporate Sales Tax group to help streamline backlogged sales tax reports for filing. •Reviewed, analyzed and Reconciled Fixed Maintenance Receivable and Payable accounts; Prepaid Maintenance Payables, Receivables & Unearned Income accounts; Managed Net Investment accounts; Escheatment Accounts; Property Tax Reserve Accounts; Sales Tax Receivable, Sales Tax Payable, and Reserved Value Insurance accounts for Bank Holding Company and Bank. •Ensured balances were valid and appropriate supporting documentation exists in accordance with US GAAP and the company's procedures; Researched and cleared variances; collected and maintained documentation. •Reviewed, Analyzed, Reconciled and Cleared variances in a timely manner for all assigned accounts for Bank Holding Company and Bank for US and Mexico Business Units. •Prepared various reports for and worked with other department management and staff; worked with internal and external auditors and others to obtain and provide information •Responsible for month-end, quarter-end and year-end journal entries for General Ledger accounts for assigned accounts and uploaded journal entries for Corporate Finance GL accounts. •Reviewed, documented and updated existing processes and procedures; Created new procedures for new accounts/processes Established and implemented improvements to new and existing policies and procedures •Outstanding work ethic - possess high level of integrity - maintain absolute confidentiality •Results oriented – proven ability to handle multiple tasks and priorities •Communicated effectively with diverse staff at all levels of the organization •Proficient in Excel- Pivot Tables, V-Lookups, Formulas, Access Database Queries, Word, Outlook, PowerPoint, SharePoint, PeopleSoft, Oracle Corporate Tax Analyst January 2011 to November 2010 Company Name － City , State •Established excel spreadsheet project for Texas Unclaimed Property Penalty & Interest Assessment of over $1.7 million; determined dollar amount of unclaimed property reported per company, per branch and per representative; wrote 11 letters to Texas state controller to request penalty and interest abatement waivers due to economic conditions; received all waivers approved; saved the company over $1.7 million •Enabled the Unclaimed Property group to get all reports completed and sent out 2 weeks earlier than the previous year; Finalized (and submitted for approval) over 1000 California, Illinois, and Texas annual unclaimed property refund requests (the majority of all the requests for 2010); Contributed to the preparation and submission of from 750 to 1000 of the 50+ states 2010 Unclaimed Property Reports; •Reviewed, analyzed and reconciled 7 multi-million dollar trust accounts to the penny and numerous Operations G/L accounts; Consistently received grade of “A” from Treasury Department; Oracle; STAT; FSI Track; IMAGE Scanner; Asset Manager •Researched and documented issues as assigned; Q & A of documents to scan & scanned documents; Utilized various tax and legal research tools, i.e. CCH and Lexis-Nexis; Reviewed and coordinated refund requests and supporting documentation; Multi-state Unclaimed Property issues. Staff Accountant September 2009 to December 2009 Company Name － City , State •Public accounting; Accounting, Tax and Auditing Services; Compilations and Reviews •Tax preparation – individual 1040, 1120,1120S, K-1; 1065; federal and state; 940, 941, payroll tax; UCT-6 monthly state sales tax •Payroll tax and sales tax calculations, deposits, return preparation and e-filing for 12 business clients; •Monthly, quarterly and year-end bank reconciliation for 12 business clients and 3 trust accounts; G/L entries and adjustments and Financial Statement preparation •Bookkeeping, payroll, bill paying and check writing for the PA's trust accounts and several clients Financial Advisor November 2003 to September 2009 Company Name － City , State Series 7 & 66 Licenses, Life, Health & Variable Annuities License MBA, CRPC, CFP candidate, CPA candidate •Financial planning; comprehensive and target planning; asset allocation and investment selection and sales; 401k rollovers; retirement planning; wealth management; investment management; portfolio management; protection planning - life insurance, disability insurance, long term care insurance, health and HSA insurance; education planning; small business financial and retirement planning; estate planning issues; trust account management Skills Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint PeopleSoft use & knowledge - Queries & data mining Oracle experience SharePoint use experience InfoLease for Lease and Financial Accounting & CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research - STAT- FSI Track - Ultra Tax - IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools - QuickBooks

ACCOUNTANT

JAMAICA- APICULTURE EXTENSION SPECIALIST Summary of Skills Physical Planning and Land Management Urban and Regional Planning Land Use Planning Geographic Information System (GIS) Strong organizational and planning skills. Strong leadership qualities with flexibility; Able to work alone, as team member, or as supervisor. Skilled in communications, both written and verbal. Document creation and information management. Leadership Activities: Director of Sports - Students Union, University of Technology, Jamaica (2008-2009) University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Education Bachelor of Science : Urban and Regional Planning University of Technology University of Technology, Jamaica Bachelor of Science (BSc) in Urban and Regional Planning High School Diploma Campion College Campion College, Jamaica High School Diploma Certificate of Education : (GCE), Advanced Level Subjects Four General Certificate of Education (GCE), Advanced Level Subjects Seven Caribbean Examination Council (CXC) Subjects Professional Experience Jamaica- Apiculture Extension Specialist 07/2013 to Current Company Name The assessment and management of government owned apiaries in a region of three parishes Inspection and monitoring of apiaries owned by both the government and bee keepers Training and development of bee keepers - how many bee keepers? The identification of areas for research and liaise between researchers and beekeepers how did you identify these areas and how did this help the business operations or grow business? Project conceptualization and implementation- preparing project proposals for group submission to enable grants to the beekeeping industry Supervises and monitors activities on group projects and community groups - what did you do? Prepare reports on a monthly, quarterly and annual basis outlining all activities carried out for the period Jamaica- Planning Technician 07/2012 to 08/2012 Company Name Member of the planning team assigned to the Portmore Development Plan Project. Conducting land use surveys in designated special areas of the development order region. Serving as team leader - what does leader do? Composed and submitted weekly progress reports to project supervisor, identifying any anomalies Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). National Environment and Planning Agency, Jamaica- Planning Technician 06/2011 to 12/2011 Conducting land use surveys in designated special areas of the development order region. Serving as team leader for an assigned team. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). 01/2011 to 01/2011 Company Name National Environment and Planning Agency, Jamaica- Planning Technician 06/2010 to 08/2010 Conducting land use surveys in designated special areas of the development order region. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the planned community consultations. 01/2010 to 01/2010 Company Name Jamaica- Planning Intern 08/2008 to 10/2008 Company Name Conceptualizing, researching, composing and presenting a proposal for the Conservation of the Historic Buildings in Emancipation Square, Spanish Town, St. Catherine Jamaica. Recruiting and leading a team of built environment professionals from within the organization to assist with and appraise the different technical aspects of the proposal. Conducting site visits and land use surveys of the Spanish Historic District; interpreted and presented data collected from such surveys using the Geographic Information System (GIS). Submitting proposal to the Tourism Enhancement Fund with the major aim being to gain funding for the undertaking of the proposed project. Project gained funding and was implemented. Member of the research team assigned to conduct land verification survey in the Windsor Heights Community of Central Village, St. Catherine. Tasks involved: Identifying and cataloging land parcels belonging to the UDC. Recording the location and current land use/land cover of land parcels identified using written and photographic techniques in addition to the Global Positioning Satellite system (GPS). Member of the planning team assigned to the Caymanas Estate Development Project. Tasks involved: Researching and documenting a number of land use alternatives for the upgrading of the Caymanas Estate Development Plan. The updating of existing land use and land cover maps within the project areas. Undertaking mapping using traditional cartographic techniques in addition to the use of the Global Positioning Satellite system (GPS) and the Geographic Information System (GIS). Undertaking socio-economic and land use surveys; interpreted and presented data collected from such surveys. National Environment and Planning Agency, Jamaica- Planning Intern 07/2008 to 08/2008 Involved in the compilation of policies for the Kingston & St. Andrew Development Order. Participating in the data gathering and analysis efforts for the development of the Kingston and St. Andrew Development Order. Undertaking land use surveys in the development order region. Using the Geographic Information System (GIS) to update land use surveys. 01/2008 to 01/2008 Company Name 01/2008 to 01/2008 Company Name 01/2007 to 01/2007 Company Name Memberships and Affiliations Royal Institute of Chartered Surveyors (RICS) Jamaica Institute of Planners Campion College Alumni Association Accomplishments University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Certifications Four General Certificate of Education (GCE), Advanced Level Subjects Skills Land Use, Basis, Business Operations, Inspection, Operations, Proposals, Training, Global Positioning, Gps, Geographic Information System, Gis, Survey Technician, Liaison, Award, Excellent Written And Verbal Communication Skills, Land Use Planning, Written And Verbal, Recruiting, Documenting, Mapping, Topo, Progress

AGRICULTURE

BI TEACHER Summary Motivated teaching professional with over 25 years' experience addressing student needs and ensuring proper student social/emotional development. Core Qualifications School improvement committee Positive atmosphere promotion Active participation in Truancy Committee Administrative management Experience working special needs students Effectively work with parents Differentiated instruction Behavior modification Instructional best practices Goal setting and implementation Professional Experience 08/2005 to Current BI Teacher Company Name － City , State Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Wrote Functional Behavior Assessment, and Behavior Intervention Plans to improve academic success in the classroom. Created a desirable and safe environment for behaviorally challenged students. Met with parents to resolve conflicting educational priorities and issues. Taught all four core subjects and social skills. Developed a Student Success Plan that has kept the suspension of my "At-Risk Students" to 5%. 08/2000 to 06/2005 Middle School Resource Teacher Company Name － City , State Taught English and math to 9th-12th graders: Implementing the use of technology, such as the internet to create lessons when materials were lacking. Developed program to work with students and increase interest in higher learning. Collaborated with a team of faculty to develop a tutorial program for students in need of extra help. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. 08/1988 to 05/1999 Resource and Self-contained Teacher Company Name － City , State Taught in a gang-affiliated school, managing 3-4 gangs in a class setting. Constantly adjusting to students entering and exiting my program. Successfully improved student participation in the classroom by creating a safe and conducive to learning environment. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Planned, implemented, monitored, and assessed a classroom instructional program that was consistent with Albuquerque School District regulations. Developed and taught lessons on relevant children's social economics and themes to promote student interest. Met with parents to resolve conflicting educational priorities and issues. Created an after-school sports program for an alternative to gang life. Education and Training Masters of Arts : Education Administration Whitworth University － City , State Education Administration Master of Arts : Elementary Education/Technology University of New Mexico － City , State Elementary Education/Technology Bachelor of Science : Special and Elementary Education New Mexico State University － City , State Special and Elementary Education 2017 1995 1988 1983 Associate of Arts : Education Clarendon College － City , State Education Skills academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work

TEACHER

HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in an optimized process flow. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the " Mentor Me" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University : Karnataka University Masters of Business Administration Interests ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS Skills benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for " Mentor Me Program" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS

HR

HEALTHCARE CONSULTANT Summary Certified Spinning Instructor and personal trainer with the energy, skills and training necessary to keep clients motivated and moving toward their fitness goals. Highlights Certified Spinning Instructor ACE certified Personal Trainer CPR and First Aid certified Energy, motivation and drive to push and motivate participants. Microsoft Office Team building Personable and friendly Dedicated Responsible Accomplishments Success at building participants from struggling, low participant classes. Most recently built a class that averages 30 participants from a class that started out with around 6 within six months. Experience Healthcare Consultant October 2014 to Current Company Name － City , State Network development for a new Medicare Advantage I-SNP in the northeast. Identify and contract with providers to establish a network that meets CMS time/distance standards. Subject matter expert for a study on Medicare Advantage best practices for provider engagement. Cycle Instructor September 2012 Company Name － City , State Provide a high-energy, safe indoor cycle experience for participants. Lead, motivate and push participants. Prepare new routines and new music weekly to ensure participants don't get bored or uninspired. Incorporate various types of formats into my classes (Tabata - HIIT, interval and resistance training, speed work). Provider Group Engagement Manager September 2012 to October 2014 Company Name － City , State Responsible for establishing, maintaining and overseeing various MSO and engaged provider relationships Oversaw and directed MSO partner activities and internal implementations in order to ensure a successful launch of a gated, referral-based provider network in the Atlanta market. Initiated and provided ongoing support and financial performance data for various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements and other clinic developments. Coordinated and provided detailed analysis, reporting, training, and education to large, engaged provider groups in order to promote improvement in clinical, quality, coding and financial performance. Successfully facilitated and implemented various initiatives with provider groups around HEDIS, STARS, etc. Served as the contact for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding. Managed and directed staff of 4 Provider Network Consultants. Lead and directed the committee responsible for improving employee engagement within the Southeast Region. Regional Director September 2010 to April 2012 Company Name － City , State Network Services - Southeastern Region Responsible for managing and directing all contracting and provider relations activities within the Southeast Identified and executed strategies for network development and improvement. Managed and directed a regional contracting and provider relations staff. Provided in-depth knowledge of Southeastern region and participated in strategic planning. Managed and oversaw complex contract negotiations. Identified new areas for expansion by conducting in-depth market and financial analyses. Maintained positive relationships with providers and facilitated prompt resolutions to contractual issues. Manager, Managed Care January 2004 to January 2010 Company Name － City , State Responsible for the negotiation and maintenance of major managed care contracts, as well as managing WellStar's credentialing department. Negotiated favorable contract language and rates to meet business targets and objectives for Georgia's largest integrated healthcare system, consisting of five hospitals, ancillary services, and over 1000 affiliated physicians. Increased profitability on three key payor contracts over 20% for the system. Maintained contractual relationships and facilitated resolution to problems arising from the contract. Managed allcredentialing department activities and staff. Implemented processes and procedures to shorten the enrollment process with the government payors, which cut the enrollment time down to an average of 50 days. Successfully obtained delegated credentialing with all contracted payors, which resulted in 100% delegation and an average of 90 days shorter loading time with the payors. Consistently averaged 99% in delegated payor audit scores. Continuously implemented and developed strategies to improve and drive employee satisfaction. 2010 Gallup surveys indicated a 48% increase in employee satisfaction over two years in the Managed Care department. Developed and implemented improvements and best practices for credentialing department in order to align with system goals. Implemented "Lean Thinking" and techniques in the credentialing department which streamlined processes, facilitated transparency and led to better overall satisfaction with the department. Provider Reimbursement Specialist January 2000 to January 2004 Company Name － City , State responsible for the implementation and quality assurance of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system and assisting with system-wide initiatives. Managed all internal reimbursement-related activities for multi-million dollar monthly capitation payment process, including analysis, implementation and reporting of capitation data. Collected and analyzed provider contracting data and computer system data to ensure timely and accurate reimbursement implementations. Performed quality assurance measures on reimbursement implementations. Identified and recommended system modifications to advance provider contracting strategies and best practices. Managed multiple reimbursement projects by determining business intent, estimating and communicating implementation timetables and parameters, and distributing project results and final documentation. Served as a capitation subject matter expert in the development of the WellPoint Enterprise Data Model. Senior analyst January 1997 to January 1999 Company Name － City , State responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Developed and distributed professional fee schedules based on Medicare rates. Produced ad hoc reports and analyses for management on reimbursement data and provider database content. Presented project results and recommendations to management and project teams. Created project documentation and reports to be distributed throughout the organization. Loaded contracts into Pathways Contract Management system. Provided leadership and training to a department of ten. Health Systems Analyst January 1997 to January 1999 Company Name － City , State Responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Implemented preferred reimbursement methodologies (physician, facility and ancillary). Managed multiple projects and collaborated with teams to achieve results. Report Specialist January 1996 to January 1997 Company Name － City , State Responsible for reporting quality data. Client Services Representative January 1995 to January 1996 Company Name － City , State Responsible for assisting clients with authorizations and insurance questions. Education Master of Business Administration Bachelor of Science : Business Administration/Management Health Services Administration , 2000 Kennesaw State University － City , State , USA Bachelor of Science : Health Services Administration , 1994 Auburn University － City , State , USA Skills acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership and training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning

HEALTHCARE

HR MANAGER Summary Human Resources Professional with practical understanding of business needs. Areas of expertise include conflict management and employee training. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Personnel records maintenance New hire orientation Meeting planning Workers' compensation knowledge Labor relations MS Office Excellent interpersonal and coaching skills HRIS technologies Staff training and development Human resources audits HR policies and procedures expertise Project management Human resource laws knowledge Appointment setting Database management Experience Company Name City , State HR Manager 01/2012 to 04/2015 Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintained functions such as workers compensation, recruitment, personnel policies, and regulatory compliance. Key Results: New Hire Orientation, on-boarding activities and other HR functions such as offer letters, HR metrics tracking and reporting. Set up interview scheduling for candidates and interview team. Represented Company at all Unemployment and Worker Compensation hearings. Monitored and implemented all Workers Compensation aspects such as, advising medical treatment, informing WC attorneys of any updates, and monitoring any medical restrictions. Helped implement the States "Managed Care Program" to help reduce costs for the company. Verified and processed candidate background information. Identified staff vacancies and recruited, interviewed and selected applicants Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Performed staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Company Name City , State HR Coordinator/Assistant 03/2011 to 11/2012 Provided a high level of support to the National Director and General Manager as well as oversaw PGA TOUR golf and charity events at 31 domestic and international locations. Responsible for tactical and strategic Human Resource department oversight, supporting all functions and employees. Key Results: Managed drug screen and background processes. Processed payroll and other related employee documentation. Assisted in executing all marketing and promotional initiatives developed by Tournament Players Clubs and PGA TOUR Brand Teams Coordinated travel logistics for internal executives as well as interviewed candidates. Managed budget reports and budgets, while providing weekly updates to the GM. Wrote press releases and other PR documents for upcoming tournaments. Maintained audits at all TPC venues to help stay in compliance with PGA TOUR standards. Worked cohesively with all functional organizations (at all levels) to deliver expected results. Company Name City , State HR Representative 02/2009 to 03/2011 Worked with senior management to create and implement HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer HR budget; and handle HR workplace issues. Provided high level support to senior executives. Key Results: Implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managed drug screen and background processes, as well as process and maintain immigration documentation and visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Coordinated travel logistics for internal executives as well as interview candidates. Managed budget reports for CEO, and provided weekly updates. Provided support as needed. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first "web interview", creating a reduction in interviewing costs that was later adopted company-wide. Revised job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Was involved in union contract negotiations, and helped finalize and create revised union contract. Company Name City , State Sr. Executive Assistant 01/2007 to 12/2008 Provided a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and management, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Scheduled meetings, conference rooms and made travel arrangements as necessary. Oversaw calendars and scheduled appointments on behalf of the executive. Supported high level executives, including the CEO. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Compiled and analyzed data from monthly reports to prepare directors' presentations to executive management. Company Name City , State SR. Executive Assistant 02/2002 to 12/2006 Provided support to Vice Presidents of both commercial and military operations. Insured that all trade show exhibits were prepared and presented as planned; communicated outcomes of all shows to executives, and maintained budgets for all shows. Key Results: Prepared reports on completed shows for budget analysis, attendance profiles, and sales returns. Facilitated the creation of any necessary graphics for flyers, registration forms, announcements, etc. for all events and for final approval. Coordinated trade show involvement/event planning. Planned all travel logistics for executives and customers, both domestic and international. Company Name City , State Human Resource Regional Assistant 01/1998 to 01/2002 Maintained deductions and payroll and administration of benefits, including pensions, annuities, health insurance, life insurance, and dental insurance. Monitored Workers' Compensation claims and coordinated work between employees and the insurance carrier as well as tracked reported accidents. Key Results: Maintained department schedules, HR files, and People Soft data. Assisted supported HR policies and programs, including review and salary processes Performed all initial interviewing and back ground screening Prepared and presented reports involving HIPPA, OSHA, FMLA, and Workers Compensation issues. Education 3/2019 Notary Public Bachelor of Arts (BA) : Human Resource Management 2016 UNIVERSITY OF PHEONIX Skills benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops

HR

WAREHOUSE LEAD Executive Profile A position in Warehouse Management requiring a self-starter with a reputation for dependability Highly qualified warehouse professional with cross functional and cross industry management experience including staff training, inventory control, shipping, receiving and customer service. Responsible for achieving production goals, coaching and motivating staff through workshops, setting up incentive programs, and supervising all operations with accountability to management Extensive inventory control including ordering supplies, disbursing materials and equipment, factory returns, vendor contact and negotiations, and maintaining stock levels Maintained focus on achieving bottom line results while formulating and implementing technology and business solutions to meet a variety of needs Personnel management experience includes recruiting, interviewing hiring / dismissing, training, scheduling, performance evaluation, promotion, and employee relations. Excellent organizational talents demonstrated in ability to prioritize high volume workload, schedule and plan projects, multitask delegate as needed, and pay close attention to details while meeting commitment and deadlines. Strong communication skills include ability to interact in a positive and productive manner, listen effectively, give or take direction, articulate ideas clearly, and write concisely. Perform all job functions according to SOP / Procedure Manuals as well as contributing to the technical writing of manuals and to profitability of company. Core areas of expertise include: Self-Starter Personable and professional Exceptional Analytical Skills Process Redesign and Improvement Safety and compliance *Excellent Computer Skills Team Building and Leadership Performance Standards Creative Thinker Quality Control and Compliance Selected value offered highlights: Powerful Strategist able to map creative solution empowering organization with tools needed to produce high quality results. Superior record of delivering simultaneous large-scale, mission critical projects on-time and under budget Talent for proactively identifying and resolving problems resulting in increased productivity. [Job Title] familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Detail-oriented [Job Title] highly efficient in leading shipping and receiving operations. Able to lift [Number] pounds. Flexible schedule and available for all shifts. Skill Highlights Mac and PC-Word, PowerPoint, Publisher, Outlook, Access, ACT!, Strong Internet and Research Experience Specialized Training / Seminars: TQM-Management; Lift Truck Certify; Safety Awareness; Customer Service Training; OSHA Certification; HAZMAT Training; Trade and Consumer Show Production / Management; Extensive Sales and Advertising Seminars and Training Shipping and receiving Safety-oriented Production scheduling Results-oriented Multi-tasker Fluent in [Language] Safety-conscious Customer-service focused Vendor management Strong communication skills Adaptable Exceptional problem solver Natural leader Core Accomplishments Reduced shipping operating expenses by [Number]%, while maintaining shipping volume and accuracy.Earned a perfect attendance record for [Number] years in a row. Achieved [Number]% accuracy during [Year] [Audit Name] Audit of a [Number] stock-keeping unit warehouse facility. Recipient of the [Award Name] Achievement Award in [Month, year].Named “Employee of the Month” in [Month, year].Saved $[Amount] annually by negotiating better rates with all transportation carriers. Professional Experience Company Name April 2011 to Current WAREHOUSE LEAD City , State Reduced operating budget by [Number]% and misships by [Number] by implementing new policies and procedures.Established transportation cost standards and economical shipping practices. Negotiated bulk shipping discounts with contracted carriers. Company Name June 2008 to April 2011 Warehouse / Support Service City , State Evaluated operational records and made scheduling adjustments to maximize efficiency. Company Name October 2006 to June 2008 MARKETING & EVENT MANAGER City , State Worked effectively in a heavily cross-functional, fast paced environment. Company Name September 2002 to October 2006 WAREHOUSE & LOGISTICS MANAGER City , State Negotiated bulk shipping discounts with contracted carriers. Education Shoreline Community College 1 2010 Earned a Certificate of Completion in Business Software Applications City , State One quarter away for completion of Associate of Applied Arts and Science, current Skills ACT!, Advertising, Arts, Computer Experience, Customer Service Training, Mac, Access, Outlook, PowerPoint, Publisher, Word, Research, Safety, Sales, Seminars, TQM

ARTS

EXPRESS SCRIPTS Summary Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Accomplishments Fulfilled all supervisory duties when Store Manager was on vacation. Named "Employee of the Month". Received numerous “exceeds expectations” ratings on performance reviews. Met monthly sales goals for numerous months. Supervised team of three staff members. Experience Express Scripts September 2015 to Current Company Name － City , State Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Fielded an average of [number] customer service calls per day. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Prime Communication (AT&T Authorized Retailer) January 2015 to September 2015 Company Name － City , State Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales. Initiated daily store counts, orders and acquired proper products Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Radio Shack November 2013 to January 2015 Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Replenished floor stock and processed shipments to ensure product availability for customers. Facilitated monthly and quarterly physical inventory counts. Administered all point of sale opening and closing procedures. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Education High School Diploma : Business/ Computers Camden County High School － City , State Skills Administrative Cash handling Excellent communication interpersonal skills Detail-oriented merchandising Self-motivated 70 WPM

ADVOCATE

PULASKI COUNTY EXTENSION AGENT Professional Summary To plan, develop, implement and sustain public health programs. Experience in conducting needs assessments, training in grant writing, and budget management. Experience supervising program assistants and paraprofessionals. Ability to communicate orally, and present written program materials. Compassionate about community outreach and health promotion. Core Strengths Low income populations Client engagement Nutrition background Health promotion Disease prevention Community health background Program evaluation Self-starter Program planning and coordination Budgeting and financial management Microsoft Office Suite Strong decision maker Supervisory skills Professional Experience Pulaski County Extension Agent October 2010 to Current Company Name - City , State Deliver health and nutrition programs to Pulaski County residents, primarily within the SNAP-Ed Program (Supplemental Nutrition Assistance Program Education) Conduct a yearly needs assessment for Pulaski County to help determine SNAP eligible communities Utilize needs assessment data to aid in writing grants targeting SNAP eligible communities Establish partnerships with local SNAP eligible agencies, schools-Coordinated School Health, communities, and groups Understand federal guidelines for Pulaski County SNAP grant funding Complete a yearly forecast of the Pulaski County SNAP budget, and manage and record budget expenditures (materials, supplies, travel, printing, etc) throughout the program year Conduct presentations and trainings for SNAP eligible participants and Extension Get Fit (Physical Activity/Strength Training Program) participants Conduct health and nutrition professional development training for SNAP partners Supervise SNAP-Ed Program Assistants and Paraprofessionals Submit monthly reports for federal SNAP funding personnel Complete monthly AIMS (Arkansas Information Management System) and Civil Rights Reporting Complete measurement, evaluation and impact reporting for SNAP-Ed and Extension Get Fit Groups Serve on various LR and NLR school district committees and community coalitions, and or alliances focusing on eliminating childhood obesity, reducing teen pregnancy and substance abuse, and also promoting healthy living for both youth and adult Pulaski County residents Promote healthy habits and practices in outreach materials and presentations Program Technician April 2009 to October 2010 Company Name - City , State I worked in the area of food safety and food preservation under the supervision of a Nutrition Specialist. Assisted with and prepared food safety and food preservation presentations for community members and state Agents. Assisted with and prepared online and in-class training materials Conducted needs assessments Conducted train the trainer sessions Conducted AIMS reporting Assisted in grant writing and collaborating with other health agencies to promote food safety Provided technical assistance for Nutrition, Health and Aging Specialist Developed and monitored food safety and food preservation web page for U of A website Developed and monitored food safety and food preservation SPOT Groups (online informational workgroups for health and nutrition Agents. Mississippi County Extension Agent July 2007 to July 2008 Company Name - City , State I worked with the "Eating and Moving for Life" Dietary Intervention Program. Focused on reducing the risk of hypertension, diabetes, and other nutrition related chronic diseases (ages 18 and over) Planned and implemented nutrition and health programs for residents Reported data to state Extension staff Evaluated program participants Assisted EMFL nurses with pre and post health screenings for participants Submitted weekly, monthly and quarterly reports of participant impact and progress for supervisor and grant partners Completed monthly AIMS and Civil Rights Reporting. Education Currently Pursing : Nutrition Degree , Present University of Central Arkansas - City , State Didactic Program in Dietetics Coursework Master of Public Health : Health Behavior Health Education , May 2011 Fay W. Boozman College of Public Health Little Rock, AR University of Arkansas for Medical Sciences Health Behavior Health Education Coursework May 2011 Fay W. Boozman College of Public Health- Integration Capstone Project Little - City , State During my Preceptorship Project (needs assessment and literary review phase) I conducted focus groups regarding underutilization of health education services in the community served by the Delta Area Health Education Center in Phillips County Arkansas. The overarching goal was to utilize focus group data findings to help the Delta AHEC develop a plan of action for quality/effective health education services delivery. The project developed into my Capstone Project in which I developed a Services Promotion Plan to help address, and evaluate the barriers in health education services provided by the Delta AHEC, and also help enhance community based participation by minority residents. Bachelor of Science : Community Health Education , May 2007 Dillard University Community Health Education During my Preceptorship, I interned with a Dietitian at the Louisiana State Department of Public Health. While attending meetings and trainings focused on health promotion, I was able to help implement public health programs throughout the city. This opportunity allowed me to get my first view of how different organizations collaborate to meet health goals of the state. Qualifications •Experience in program planning, implementation, impact, and evaluation •Needs assessment experience and training •Grant writing training and skills •Capable of supervising staff •Ability to complete program reports to display research data for evaluators •Ability to forecast and monitor a yearly program budget •PowerPoint Presentations •Microsoft Office Tools •Ability to clearly communicate ideas effectively •Ability to work effectively with personnel, county leaders, and general public •Physical and mental ability to effectively perform duties and responsibilities related to the job, including long and irregular hours of work and frequent travel

AGRICULTURE

ACCOUNTANT Summary Results-oriented accountant with strong work ethic and over four years of experience.  Successful at managing multiple projects and consistently meeting deadlines under pressure. Bi-lingual in English and Spanish with outstanding analytical, oral and written communication skills across all levels of the organization. Extensive knowledge of accounting software and processes. Skills Full Accounting cycle Account reconciliation  General ledger accounting Financial statement analysis Budget Planning Cash Management Accounts Receivable Accounts Payable Inventory & Purchases  Fixed Assets Auditing Payroll Taxes  Benefit and compensation  Team work oriented Employee training and development Supervising Effective time management Deadline-oriented Experience Company Name City , State Accountant 03/2018 Manage and oversee the daily operation of accounting department including.  Monthly bank reconciliations over 10 companies. Manage rent roll, and collections. Prepare overall accounting reports and internal financial statement. Company Name City , State Accounting and Finance Supervisor 07/2017 to 12/2017 Manage and oversee the daily operation of accounting department. Conducted month-end balance sheet reviews and reconciled any variances.  Coded the general ledger and processed vendor invoice payments.  Coordinated approval processes of all accounts payable invoices.  Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Prepared annual federal, state and local tax returns. Company Name City , State Administrator/Accountant 03/2015 to 06/2017 Manage and oversee the daily operation of accounting department including; Account payable/receivable *Cash recipes * General ledger * Payroll * Collection * Bank Reconciliations * Check run * Fixed assets activity. Quarterly,monthly and annual local and state tax returns. Monitor and analyze accounting data and produce financial and productivity reports. Banks deposit and office mail pickup.  Monitors and maintains office supplies inventory.  Manage office vendors, service providers and maintains certifications documentation updated. Maintain fiscal files and all documents transaction. Preparation of Annual 480 and W2. Collaborated extensively with auditors during preliminary and year-end audit processes. In charge of HR includinf,  hiring process, supervising, vacation and sick monitor, coordination of office activities and benefits for office staff including; medical plan and 401k. Company Name City , State Assistant Controller 03/2013 to 03/2015 Account reconciliations. Journal and general ledger entries and postings. Manage Accounts payable and accounts receivable as well, also make collection efforts.  In charge of payroll and administration of employee benefits. Responsible for all invoicing activities. In charge of office supply and inventory. Assist the Controller with overall administrative duties including human resources and financial analysis of the company. Company Name City , State Seasonal Tax Advisor 01/2012 to 05/2013 Responsible for preparing federal and state income tax returns for the small business firm and individuals. Calculate sales and depreciation for various tax reports. Prepare a financial analysis to properly assess customers on government tax laws and incentives. Audit previous tax files to identify corrective opportunities. Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure. Make recommendations on how to improve future financial performance. Work as a part of an advisory team to effectively address issues. Company Name City , State Account Executive 03/2008 to 03/2013 Providing analysis services and financial advising, helping individuals to take the best decision at the time of make any financial investment. Mortgage consulting and marketing of different types of loans including constructions and comercial loan Monthly sales over 2.5M.  Analyzing financial information and credit profiles for pre approval purpose.  Seek for potential customers through telemarketing and special promotional events. Answered customers' questions regarding products, prices and availability. Work History Company Name City , State Account Executive and Loan Processor Company Name City , State Account Consultant Education and Training Certification 2016 Accounting Training Center , City , State , United States IVU and SURI Software MBA : Accounting and Finance 2014 University of Phoenix , City , State , United States Continuing education courses focusing on the Major Changes in Accounting Standards Certification 2011 HR Block , City , State , United States Tax Course BBA : Administration 2010 University of Phoenix , City , State , United States Minor in Management Computer Skills Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint and Microsoft Word. ADP Quickbooks Peachtree CDI PR Soft​ PICO or SURI PC Law

ACCOUNTANT

CORPORATE ACCOUNTANT Summary Over 15 years of increasingly responsible experience in general accounting, budgeting and reporting, fixed asset management, project management, payroll and income tax preparation, and database administration. Eager to acquire a position in a prestigious organization, where I actively participate in their enhancement and my education, professional experience, and skills become a positive feature to the company. Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights *SPC4 -B Co. 192nd Support Battalion (76P10) - Logistics experience 1989-1992 *Acquaintance on SAGE, BANNER Financial, Infoview, SAP R3, SAP Business 1, FAS 500, QuickBooks, Labor Trak, Ceridian, Paychex and ADP payroll systems, MAPICS (SyteLine-manufacturing), Vertex (taxes), Outlook, Word, Excel, Power Point, Lync and Pro-series software. Analytical reasoning Account reconciliation expert Budget forecasting expertise General ledger accounting *ISO9001 QMM Auditor, Crosby Certify and knowledge of the full spectrum leadership imperatives skills Accomplishments ERP Implementations ADP (Payroll) SAGE FAS (Fixed Assets) Syteline (Manufacturing Experience Corporate Accountant Jan 2011 to Jun 2015 Company Name － City , State Implemented fixed assets internal controls create depreciation schedules, files, and monitor capital expenditures to ensure all projects are completed within budget and in the time frame stipulated. Accountable for fixed assets capitalization, depreciation and amortization. Fixed assets software implementation - Project Lead, research software companies, compare and contrast the different options that was suitable to company's needs. Payroll-HRO module implementation support, set up conferences calls, prepared implementation presentation; training, prepared written progress reports to management Create process and procedures for various aspect of accounting aligned to company guidelines. Responsible to analyze general ledger accounts to ensure financial statements are accurate and reliable. Review P & L accounts and compare current to prior year and calculate % of over or under budget for decision making. Reconcile balance sheets account and ensure adjustments are properly posted. Reduced closing time for monthly and quarterly close by 35% by implementing new consolidation procedures.Restructured and analyzed software deficiencies to improve budget reporting.Aligned all financial activity with the regulations of the GAAP.Revised and streamlined inefficient work procedures with automation software. Senior Accountant/Analyst Jan 2010 to Jan 2011 Company Name － City , State Responsible to prepare several reports such as; Operating expense report, Sales report, Revenue, and COGS analysis report in which we compare prior month and prior year data for decision making. Prepare the Gross Profit Inventory elimination (GPIE) report to ensure that we report the proper information in our financial statements as per GAAP and company standards. Managed capital and non-capital projects; prepare fixed asset capitalization, fixed asset cycle count, review for impairment, retire assets as needed and other related activities. Responsible to create account reconciliation metric to monitor and improves process. Assisted Cost Accountant with inventory management, annual cycle count, reconciling inventory data and adjustments. Prepare AP payment package and audit invoice for possible errors. Confirm month end Inter-company balances and ensures amount reported in BOFC agrees to our balance. Review accounts receivable aging for possible past due and maintain communication with customers. Post and reconcile daily cash transactions. Accountant Jan 2003 to Jan 2010 Company Name － City , State Performed general accounting duties; prepare journal entries, balance month end closing transactions, monitor inter-company transactions and confirmed balances at month end, prepared account analysis report and reconciliations as per company standards. Participated in the new ERP implementation, Sarbanes Oxley processes preparation for AP, Payroll, fixed assets and sales tax procedures. Prepare monthly headcount report, Payroll Added Cost (PAC) analysis report for manager's decision making. Responsible to prepare monthly and year-end schedules and assist controller with the preparation of the company's budget and financial statements. Fixed Assets - Reorganized fixed assets files, cycle count assets and properly record new assets to ensure that fixed assets were in accordance with general ledger and FAS system. Monitored projects, account balance and maintain communication with project manager as per company and GAAP regulations. Prepared monthly, quarterly, semi-annual and annual sales taxes for 35 states. Processed Annual Property Taxes and prepare 1099 forms. Improved payroll process, ensure time card information was process in a timely and accurately fashion. Accounts Payable Team Lead- Reorganized department, improved supplier and company communication, reduced vendor phone calls by processing and resolving invoices issues on a timely manner. Monitor vendor data master for duplication or possible fraud. Financial institution Accounting Clerk Jan 2000 to Jan 2003 Company Name － City , State Managed to downsize account reconciliation balance from 83 to .75 million dollars on open balances. Processed non-sufficient funds checks, ACH, and wires. Reconcile over 15 bank accounts, including FED account. Analyzed costs and revenues to project future trends. Financial institution Accounting Clerk Jan 1998 to Jan 2000 Company Name － City , State Reconciled bank accounts cleared more than .75 million in open items. Monitor FED account discrepancies. Processed non-sufficient fund checks, ACH and monitor Puerto Rico and Orlando transactions. Maintain communication with Puerto Rico and Orlando Branches. Education Graduate Diploma , Business Administration Universidad 2009 Metropolitan University － City , State Business Administration Universidad Bachelor of Science , Accounting 2007 Universidad del Turabo － City , State Accounting Languages Bilingual (English and Spanish) Skills ISO9001, Team Lead, Logistics, MAPICS, Excel, Outlook, Power Point, Word, Works, QuickBooks, SAGE, Sales, SAP, SAP R3, Sarbanes Oxley, self-starter, Spanish, SPC4, Vertex, Ceridian, ADP Improves process, Fixed Assets Administrator, Project Lead, Account Reconciliation Skill, Payroll and Budget Proficiency, Capital Expenditures and Inventory Management, Communications Skills, Decision making, Financial Statements Analysis, Research Skills, Fast learner,

ACCOUNTANT

PRACTICUM EXPERIENCE Summary Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health-care team. Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets. Certifications Registered Nurse Certified Emergency Nurse Trauma Nurse Specialist Basic Life Support Advanced Cardiac Life Support Pediatric Advanced Life Support Highlights Practicum hours include Primary Care, Pediatrics, Women's heath, and Urgent Care Practicum residency to be completed in orthopedics Preceptor Coach in the Emergency Department Emergency Department interim Charge Nurse Skills I am confident in my ability to navigate computers, communicate effectively, value teamwork, respect all members of the healthcare team, value all walks of life, build strong relationships, listen intently, clarify uncertainties, and educate thoroughly. I am growing in my ability to practice confidently, formulate differentials, and build a suitable plan of care accordingly.  ​ ​ Professional Experience Practicum Experience Aug 2014 to Sep 2016 Enhanced physical assessment skills to identify normal, normal variant, and pathologic findings. Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings. Engaged in patient assessment, diagnosis, and treatment in a family practice setting. Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screening Engaged in patient assessment, diagnosis, and treatment in a wide array of ages and acuity levels Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screenings. Aided in conducting the plan of care including medication changes, physician referrals, and treatment programs. Registered Nurse Clinician II Dec 2010 to Current Company Name Apply critical thinking skills by caring for patients with an array of morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, and immune disorders at any given time. Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner. Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual's trends in cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, and clinical nurse specialists in order to broaden my knowledge and educate patient's accordingly. Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies. Valued team member on a committee in an effort to reduce inpatient falls hospital wide, and eventually find ways to reduce/eliminate outpatient and visitor falls as well. Staff Nurse Nov 2008 to May 2010 Company Name Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly. Proficient knowledge in medication administration, assessment, implementation, and wound care. Acted as an advocate for patients to voice wants, needs, concerns, and fears to their physician in order to enhance wellness and quality of life. Staff Nurse May 2007 to Jun 2008 Company Name Medical/Surgical. Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible. Provided aide for the Registered Nurse, ie: wound treatment care, blood administration, and assessment findings. Accomplishments Conducted research for pediatric invasive procedures Implemented evidence based pain control intervention for infants Assisted in strengthening inter-unit hospital relationships with the Emergency Department Encouraged team building and acceptance of new employees within my department Education Master of Science , Nursing 2017 University of St. Francis － City , State Family Nurse Practitioner Bachelor of Science , Nursing 2014 University of St Francis － City , State Nursing Associate of Applied Science , Nursing 2010 Richland Community College － City , State Registered Nurse Practical Nurse , Nursing 2005 Richland Community College － City , State Licensed Practical Nurse Professional Affiliations Sigma Theta Tau International American Association of Nurse Practitioners

ADVOCATE

ENGINEERING INTERN Summary To contribute my skills and experience to the further the development of an organization and achieve growth in my professional career path. Education and Training Bachelor of Science : Civil Engineering 2017 San Diego State University , City , State Professional Project Manager BootCamp 2008 PMP Institute , City , State NITC Plumbing/Pipe Fitting Journeyman License 2004 Local 525 Plumbing Apprenticeship Hall , City , State Associate of Science : Airframe Power Plant 2002 Vincennes University/Purdue University ATC , City , State Experience Company Name City , State Engineering Intern 09/2015 to Current Performs complex engineering designs for the preparation of preliminary and final engineering plans. Aids in creating specifications and cost estimates for the construction and/or improvement of storm drains, streets, sanitary sewers and related structures. Preforms engineering calculations for hydrology/hydraulic structures, land surveys and highway and street alignments. Prepares legal descriptions and grant deeds for easements and street right-of-way; participated in right-of-way negotiations and acquisitions; investigated and checked tentative and final subdivision maps for accuracy, design, completeness and conformance to the local sub-division ordinance and the State of Subdivision Map Act. Helps in the design and coordinate in the construction of improvement projects; reviewed improvement and grading plans for composition and accuracy; provided written and oral information to the public, contractors, developers and other engineers on related issues. Attends meetings and made presentations to various committees, commissions, professional and community groups; wrote Council agenda statements, reports and correspondence as required; conducted studies related to planning public works facilities. Company Name City , State Preload Supervisor 04/2011 to 09/2015 Managed department resources to ensure maximum output, accuracy, and efficiency at all time for a total of 7 workers. Directed daily trans load activities to support account objectives for level service, cost management, customer expectations and volume requirements. Established and promoted a positive, team oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation and continual improvement on all levels. Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel. Maintained a responsiblity to ensure that all employees adhere to safety policies and procedure at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements. Company Name City , State Journeyman Plumber/Pipefitter- Commercial 02/2007 to 06/2010 Installed proper plumbing and pipefitting installation on The City Center Project, the largest privately funded jobs in American history costing a total of 9.2 billion dollars and 16,797,000 sq.ft.of mixed-use complex of 76 acres. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on The Mandarin Tower, a luxury 5 star hotel, with a total of 56 floors and 392 rooms. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete type piping will providing safety first mentality while working on The Aria Resort and Casino, a 4,004 room mega resort that stands a total of 600 ft tall. Installed fittings, boilers, hangers, anchors, fixtures and guides on The Veer Towers, a twin 37 story, 480-foot residential tower, that houses 337 luxury condominiums. The Veer Towers lean from 5 degrees from center in opposite directions, which makes it a engineering accomplishment. Company Name City , State Journeyman Plumber/Pipe fitter 04/2004 to 02/2007 Preformed proper installation of plumbing/ pipefitting installation on The Blue Green Club 36 Time Share located on the west side of The Las Vegas Strip, a 7 floor low-rise that was 14.9 million in total cost. Knowledge of underground, sewer lines, draining system and all phrase of new construction on many small businesses in the greater Las Vegas area. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on many Las Vegas Schools. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete in makeup. Installed fittings, boilers, hangers, anchors, fixtures and guides. Knowledge of underground, trim work and installation of fixtures. Passed the Nevada state Licensure for Plumbing/Pipefitting. Company Name City , State Helper Plumber 01/2002 to 04/2004 Aided in the installation of underground, 2nd rough and finish trim with the direction of a Journeymen level Plumber Ability to Soldered/Brazed Copper Piping and installation of Cast Iron,PVC, CPVC, Stainless Steel, Iron Gas Pipe and Galvanized Pipe.  Skills Proficient in Microsoft Word, Excel, Spreadsheet.  Ability to type in a excess of 50+ WPM with minimal error.  Working knowledge of AutoCad 2015 with 3D rendering and Micro station.  Med-Gas Certified and knowledgable in OSHA 30.

ENGINEERING

ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety and Training Coordinator  with management experience and exceptional people skills. Versed in  accident investigation and analysis to develop action plans   and initiatives to address accident trends . Desires a challenging role as a Safety Training Manager . Experience Entrepreneur General Manager , 12/2011 to 12/2015 Company Name － City , State Conducted analysis to address  loss of revenue  which led to complete turnaround . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in new source of revenue . Planned and executed new line of business. Monitored multiple databases to keep track of all company inventory . Managed the daily operations of the gas station. Oversaw sales, inventory and staff monthly. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas station. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related to the delivery of loads. Safety & Training Coordinator , 06/1995 to 01/2011 Company Name － City , State Exercised Responsibility for the development of training for more than 15,000 airport employees, loss prevention, scheduled and conducted safety meetings. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training and safety program operations or service delivery; evaluated their effect upon program activities and recommended appropriate policy and procedure modifications. Maintained contact with airlines, government agency, and Miami Dade Aviation employees to keep them informed of safety and training needs and requirements. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Tested theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Developed, Organized, prepared, and revised departmental safety manuals, prepared periodic report on progress of safety and training program as required. Provided fiscal oversight for Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are following FAA Rules and Regulations. Developed and made recommendation for the purchase of new and improved equipment. Monitored existing equipment and their usage. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Performed inspections of county buildings, airport ramp, taxiways, and runways to determine proper adherence to established safety standard and to assure that proper safety conditions are maintained. Reported any unsafe conditions and followed up on corrections of unsafe conditions and minimized losses. Performed investigations of accidents on the airfield which cause damage to county property or equipment/persons, determined causes of accidents and made recommendation for appropriates actions to prevent recurrences. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to affect the safe and efficient operation of the Air Operations Area (AOA). Education Bachelor : Public 2 , December 2007 Barry University － City , State Public 2 Professional Affiliations Member, Small Business Association (2008 - present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation

AVIATION

INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations Senior Project Management leadership Co-Chairman of Change Management Review Board Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” Implemented and Lead a Business Relationship Management Team Accomplished IT Technologist with a strong Business acumen, including an MBA Degree Successfully resolved complex Business, Technical and Operational issues Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global and strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 to February 2015 Company Name － City , State Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements Leadership role in the Vendor selection process (RFI/RFP/SOW) Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, and manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements. Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) Worked with the Business and IT Teams to successfully implement new technical support vendors/partners. Information Technology Director January 2000 to February 2013 Company Name － City , State Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's. Drafted and approved contract amendments/renewals. Extensive Business Systems, Project Management and Business Relationship achievements. Director of Information Systems with extensive experience in Customer Service technologies. Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance. Maintained several JD Powers top system performance ratings. Directed a Business Relationship Management team which was integrated within the Business Units. Our IT customer surveys improved from C- to B+ under my lead. Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's). Business Systems Delivery Consultant January 1999 to January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology. Started a new Technology Support team, centrally supporting over 110+ Business Applications. Client Services Manager January 1998 to January 1999 Company Name Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas. My customers include Merrill Lynch, Guardian and JP Morgan Chase. Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members. Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications. Assisted the Sales team in closing 3 major new accounts (Sales Support role). Education M.B.A., Masters : Business Administration Adelphi University － City , State Business Administration B.S : Management and Economics State University of New York － City , State Management and Economics ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP

INFORMATION-TECHNOLOGY

OWNER Summary Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative. Highlights Microsoft Office proficiency Employee training and development Schedule management Results-oriented Dedicated team player Resourceful Bilingual in [Language] Arts and crafts aptitude Meeting planning Scheduling Concierge duties Operations management Marketing and sales specialist Excellent interpersonal and coaching skills Recruiting and selection techniques Interviewing Staff development/training Internet savvy Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Interpersonal, oral, and written communication skills Clear public speaking skills Strong organizational skills Seasoned in conflict resolution Customer-oriented Social media marketing Event planning Strong planning skills Supervision and training Client relations specialist Exceptional writing skills Event planning Microsoft Office Suite Dedicated team player Certified in Early Childhood Education Classroom management Parent/teacher conferences Behavioral/cognitive skills development Teaching, tutoring and counseling Effectively work with parents Motivating students Interactive teaching/learning Innovative lesson planning Conflict resolution techniques Calm and patient Curriculum development Excellent classroom management Excellent reading comprehension Accomplishments Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Sales and Promotion Planned and executed promotional events to market services. Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty. Program Management   Initiated and managed Student Technology Leadership Program (STLP), Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Owner 04/2014 to Current Company Name City , State Non-medical senior care Event and party planning Shopping for all occasions (wedding, showers, groceries, etc.) Pet/house sitting. Administrative Assistant/Clerk Intermediate Healthcare 10/2010 to 05/2014 Company Name City , State Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year. Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency. Supervising of various resident events. Registering residents for required courses and workshops throughout their four year residency. Working with faculty and staff to market and promote the residency program. Beauty Consultant 04/2003 to 05/2013 Company Name City , State Managed all customer accounts. Coordinated sales and promotional events. Tracking of product inventory. Account management. Administrative Assistant 11/2008 to 10/2010 Company Name City , State Assist Principal Investigators and Lab Personnel with Animal Protocol information requests. Compile, distribute and track Annual Reviews for all Animal Labs on campus. Participated in planning of Orientation for New Committee Members. Assisting with updates on all approved animal protocols and modifications to ensure accuracy. Creating and updating of office standard operating procedures. Administrative Specialist Associate/Program Manager 04/2007 to 05/2008 Company Name City , State (Laid off due to lack of funding for position) Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral. Managed application process including advertising, interviews, and arranging all materials. Planned and implemented all aspects of Graduation for Clinical Scholars. Coordinated meetings and scheduling of program events. Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements. Administrative Assistant 01/2003 to 04/2007 Company Name City , State Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute. Communicated with students, faculty and physicians to coordinate student assignments. Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis. Responsible for proctoring National Board Exam every four weeks. Initiated and developed procedures manual for clerkship. Academic Secretary III 01/2000 to 01/2003 Company Name City , State Administrative support for first through fourth year medical student components. Main student contact. Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students. Assisted in planning Orientation for third-year medical students. Coordinated and planned ongoing faculty and student meetings. Worked very closely with a variety of departments, faculty and programs within the medical school and external sources. Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year. Initiated and developed procedures manual for job position and daily office procedures. Education Bachelor of Science : Language, Literature, Communication and Theater Arts Social Science Eastern Michigan University City , State Curriculum: Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science Interests Planning, marketing and fundraising for community events. Contributing time to church and community activities. Working with the elderly. Skills Account management Administrative support Program Management Advertising Marketing materials Meeting Planning Microsoft Office Personnel Program Planning Recruitment Research Sales Supervising and training Symposium Planning Travel arrangements, Planning workshops

HEALTHCARE

LINE CHEF Summary cook with 16 years of experience cooking in various environments. Prior work as prep cook, line chef, and sous chef. Motivated offering over years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. I am very personable. I love working hands on with people and have worked in various field with customers and ensuring their satisfaction of their product. Line Cook with years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Strong attention to safe food handling procedures attention to detail Hospitality and service industry background ability to receive critique fast learner fast paced environment is ideal ability to delegate strong people person strong communication skills open minded .Focused and disciplined.High volume production capability Focus on portion and cost control High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Experience line chef April 2013 to December 2013 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Promptly reported any maintenance and repair issues to Executive Chef. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. meat cutter August 2014 to January 2015 Company Name － City , State Cut and prepare meat as needed for recipes in a high volume manner. Ground fresh pork and beef. Cut steaks and roast. prepared seafood. preped everything that was meat or chicken or fish to be cooked accordingly by steamers. Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.Enforced appropriate work-flow and quality controls for food quality and temperature.Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Displayed a positive and friendly attitude towards customers and fellow team members.Validated weights and pricing with a scale printer machine.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Prepared a variety of local and seasonal specialties which contributed to a [number] % boost in sales during the summer months. Sales Associate February 2005 to September 2005 Company Name － City , State my responsibilities were included but not limited to helping the customer obtain the automobile that was best suited for their lifestyle needs, and financial obligation. I ensured customer satisfaction and comfortably during what can be a stressful time. assistant manager January 2003 to October 2003 Company Name － City , State Expertly managed number staff and maintained appropriate staffing levels throughout shifts. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by number percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. 3rd key manager April 2002 to August 2002 Company Name － City , State As a third key manager my responsibilities included opening the store and closing the store, cash deposits, cahier, stocking products, ensuring our display was appealing to the customers eye and over all customer satisfaction. front desk associate March 2002 to December 2002 Company Name － City , State As a front desk associate my duties and responsibilities were included but not limited to answering phones taking reservations. Ensuring the customers stay was satisfactory and comfortable and if it wasn't that it was rectified as soon as possible. I also checked around for other similar hotels and motels for their price rates and would try to adjust ours accordingly. front desk associate May 2001 to October 2001 Company Name － City , State As a front desk associate my min responsibility but not only one was to ensure that the customers needs were met and had a comfortable and enjoyable stay if not then to ensure that they had what they needed for it to be so. I also took reservations and called to confirm as well. grill cook April 2001 to October 2001 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Regularly interacted with guests to obtain feedback on product quality and service levels. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. cashier when not cooking front desk associate/ housekeeping January 2014 to August 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained multiple new employees quarterly. Excelled in exceeding daily credit card application goals.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.Recommended top dining and entertainment options for guests in the Zanesville area.Delivered requested items to guests' rooms.Served as public relations representative for the hotel.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Supplied guests with extra towels and toiletries when requested.Replenished guest supplies and amenities.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Delivered special request items such as cribs to guest rooms.Cleaned rooms to the satisfaction of all clients. Education Associate of Applied Science : business, Hospitality Management Liberty University Associate of Applied Science: business managment Liberty University - on line Coursework in Hospitality Management is my main goal and I will start these classes winter quarter Associate of Arts : criminal justice/paralegal Associate of Arts: criminal justice/paralegal Kaplan - online GED: Ged - state Skills Cooking, Kitchen, Sanitation, Contamination, Operations, Chef, Executive Chef, Maintenance, Mixing, Associate, Front Desk, Satisfaction, Coaching, Recruiting, Scheduling, Staffing, Training, Answering, Answering Phones, Sales, Sales Associate, Cashier, Fast Learner, Food Industry, Leadership Skills, Strong Communication Skills, Cash, Cash Deposits, Closing, Stocking, Paralegal

CHEF

INSTRUCTIONAL DESIGNER Summary Dedicated, efficient, and versatile professional credited with combining project management and data analysis, and grant writing expertise to lead companies toward improved collaboration, organization, and productivity. Proven track record of developing and implementing record-keeping and organizational systems that streamline operations. Demonstrated ability to create and foster strong working relationships with colleagues and clients. Strong communicator, with particular expertise in grant writing, new program implementation, and deadline adherence. Highlights Course Design  Project Management Verbal & Written Communication Payroll & Budget Management Data Collection and Reporting Grant Writing Hiring/On-Boarding & New Hire Orientation Event planning Cross-Functional Collaboration New Process Implementation Deadline Adherence Experience Company Name City , State Instructional Designer 11/2016 to Current Assist faculty in designing online, hybrid, and face-to-face courses. Assist faculty in identifying, testing, and implementing innovative and new technologies. Assist faculty in designing appropriate assessments mapped to course, program, or institutional objectives. Assist faculty in in ensuring compliance with copyright, intellectual property, and accessibility. Provide one-on-one faculty training and guidance on use of in-class and online technologies. Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Developed partnerships with industry and secondary education institutions. Contributed to ongoing staff training sessions. Company Name City , State Grants and Contracts Coordinator 01/2007 to 01/2012 Associate recruited to manage students' financial accounts. Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term, uploaded borrower information to campus partners, and posted various transactions to appropriate software. Facilitator in building successful partnerships with local community, industry and statewide organizations to assess skill and training requirements to fulfill community needs. Coordinated the planning and preparation of grant proposals to include gathering required data and writing proposal. Provided vision, direction and overall implementation of the grant to align with approved grant award. Created and distributed all reporting to grant authority. Coordinated additional continuing education programs as needed. Company Name City , State Marrow Donor Program Coordinator 01/2005 to 01/2006 Performed all duties of the Marrow Donor Program related to promotion, fundraising, recruitment, retention, search and management of donors. Coordinated large annual fundraising event, the Miracle Match Marathon with Waco Firefighters. Escort for donor and courier for stem cell donation. Company Name City , State Clinical Research Coordinator 01/1998 to 01/2005 Coordinated and implemented two large cancer prevention trials and various treatment trials. Marketing, screening/recruitment of participants for the trial, Data collection and Reporting. Creation of short articles for area publications. Innovatively created and tracked research studies using Excel, easing the task of completing daily status reports. Company Name City , State Clinical Research Associate 01/1995 to 01/1998 Reviewed Research Protocol Institutional Review Board and Institutional Research Committee submissions assuring all guidelines were met prior to review by the board members. Prepared agenda and minutes for Institutional Review Board Institutional Research Committee meetings. Education Masters of Education : Instructional Design 2016 Western Governor's University , City , State , USA Bachelor of Science : Health Sciences 2001 Texas A&M University Corpus Christi , City , State Health Sciences Associates of Applied Science : Medical Office Information Systems 1995 Temple College , City , State Medical Office Information Systems Professional Affiliations Society of Certified Clinical Research Professional (SoCRA) 1998-2008 Big "T" Toastmasters, Vice-President of Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015 Publications INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Fall 2015). Invited Presentations. "Transition to Online Teaching and Learning." Texas Rural Education Association Fall Leadership Conference Series. Texas & New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Dec. 2014). Presentation. "Making the Journey Together: Mentoring, Women's Issues, & eLearning." U.S. Distance Learning Association - International Forum of Women in E-Learning. San Antonio. L. Bunkowski and S. Scott. (April 2014). Presentation. "Staying Afloat: Achieving Learning Objectives without Drowning in Deliverables." Texas Distance Learning Association Conference. Corpus Christi. Skills administrative, administrative support, Budget Management, budgets, cancer, Data Collection, direction, Event planning, finance, financial, Functional, fundraising, Grant Writing, grant proposals, Hiring, inventory, Marketing, meetings, Excel, Office, Multi-Tasking, organizational, Payroll, Project Management, promotion, proposal, publications, purchasing, quality, record-keeping, recruitment, reporting, Research, vision, Written Communication, articles

DESIGNER

ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER Professional Summary Administrative professional with extensive experience in academia, sales, customer service in a number of venues. Highly competent in persuasive customer communication as particularly evidenced in the six years of serving as an on-line sales consultant and business owner. Desires a position in customer service where compelling communication plays a strong role. Core Qualifications Results-oriented Excel in all areas of customer service Client-focused Microsoft Office Reports generation and analysis Contract negotiation/review/drafting Quick learner Training and development Experience Adjunct Instructor, Volunteer Career Adviser Oct 2013 to Current Company Name － City , State Teach courses on American and International Politics. Work with career staff to assist undecided and graduating seniors. Consultant (Company is being dissolved due to declining economy) Jan 2009 to Current Company Name － City , State Began consultancy as a professional and academic writer specializing in grant writing projects. Currently completing coursework in the extension program at the University California at Irvine program for certification as an Independent Educational Consultant. Organizational Culture Advisor, Customer Service Agent (Project work) Jul 2014 to Oct 2014 Company Name － City , State Performed all duties related to the sales and promotion of architectural products. Worked with Vice-President on conceptualizing new ways in workforce training. Apparel Associate -Seasonal Position Jan 2014 to Jan 2014 Company Name － City , State Maintained organization of fitting rooms. Managed return purchases. Worked the register at times of peak business. Secretary to the Board of Directors Oct 2012 to Oct 2013 Company Name － City , State Liaison for the Board to ameliorate tensions between parties during the time the Theatre closed. Director of Education Programs Oct 2005 to Jan 2009 Company Name － City , State Conceptualized and designed a program to retain Millennial and Boomer talent at early career stages and facilitate cross-generational collaboration. Worked with CEO in development of national marketing strategies and product for Millennial "at-risk" students, responsible for assessments and debriefings of key client stakeholders. Director of Career Services Jul 2002 to Oct 2005 Company Name － City , State Changed career services office to career development/service learning model based on Cognitive Information Processing model (one of only 16 such centers nationwide). Realized 40% increase in student usage of services and 67% increase in job placement. Developed a Leadership Fellows Program for national experiential learning opportunities. Changed curriculum to include course for rising sophomores/transitioning juniors: "Seminar on Career Development and Professionalism" combining both theory and extensive praxis Received institutional recognition based on Center achievements. Personally recognized as one of only 3 departmental directors to achieve highest levels of performance excellence, i.e. pushing University forward.". Graduation Auditor/Adjunct Assistant Professor Oct 2001 to Apr 2002 Company Name － City , State Served as assistant registrar in addition to reponsibilities of auditing every senior for suitability to graduate. Also taught courses as Visiting Assistant Professor. Adjunct Associate Professor/Academic Advisor Oct 1996 to Apr 2001 Company Name － City , State Taught 6 classes on Organizational Behavior and Politics. Advised over 100 students. Education B.A , Middle East Studies May 1986 Fordham University － City , State , US GPA: Summa cum Laude Summa cum Laude Middle East Studies, Recipient of High departmental honors. M.A , Political Science 1989 Fordham University － City , State , USA Graduated with GPA of 4.0. Professional Affiliations I have worked with NACE and NAACADA (Academic organizations). I constantly attend either in person (DC) or on-line meetings with a host of organizations that offer professional guidance and advice, Skills Academic adviser and analyst. Consultant with strong client focus, grant writing. Leadership skills in several venues, marketing strategies, office skills, sales, published and technical writer. Additional Information HONORS AND AWARDS Chapter Member of design team of Top National Award Winning Millennial Emotional Intelligence Assessment Product "Education-In-Motion," HR Executive, 2006 Highest Professionalism," University of Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4

APPAREL

DIRECTOR, BUSINESS DEVELOPMENT Summary Professional Business Development Director firmed to meet sales objectives on regular basis by using strong leadership, interpersonal communication, presentational and organizational skills Highlights Microsoft Office Suite Microsoft CRM Dynamics LAMS WebEx LinkedIn Experience Company Name January 2013 to Current Director, Business Development City , State Develop and execute a targeted business development plan to build a long-term pipeline Develop and deliver polished proposals and pricing estimates on short notice to potential clients in the public and private healthcare sectors. Work collaboratively with the Executive Sales team to develop marketing campaigns, and new territories Build relationships with key hospital executives and decision makers within prospective client organizations Stay current on healthcare industry trends and personnel moves among prospect organizations Identifying prospective clients using established lead methodologies Manage a business development team of 10 people. Increased monthly prospect by [Number]% by implementing strategies to develop and expand existing customer base. Company Name January 2011 to January 2013 Call Center Manager City , State Accept and handle supervisory requests and calls from staff and customers. Provide the Call Center Director with all information about any extraordinary situations. Ensure that the call center representatives follows call procedures at all times and enforce all department and company policies. Collaborate with the Call Center Director in the development and implementation of any training for newly hired and existing Call Center Representatives. Act as a resource for the Call Center Representatives. Maintain accurate performance evaluations of the Call Center Representatives by reviewing message history, call history, and recorded calls. Coordinate outside sales calendars with scheduling requests and call que assignments. Provide back-up support to the Call Center Director as necessary. Assist in the hiring process of call center representatives. Company Name January 2009 to January 2011 Director City , State Generate new business via email campaign, cold calling, social networking, and other online resources and utilize market knowledge and industry contacts to grow Global Orientations business. Build relationships with key human resource professionals, global mobility and relocation decision makers within prospective client organizations. Identify and penetrate new contacts, accounts, and broadening the range of business in existing accounts. Track and communicate competitive factors, trends, and issues affecting purchase decisions for my team and I assigned regions. Develop and grow a new business pipeline and relentlessly pursue opportunities to broaden our markets. Research and develop strategies to identify new customers, sales opportunities and new service development and collaborate with Marketing to execute on these strategies. Create and deliver compelling, customized WebEx sales presentations that address the core business challenges and opportunities faced by the prospect. Negotiate and finalize agreements/contracts with clients, and close sales. Coach and manage the inside sales team of seven. Recruited and managed a network of 60 realtors. Company Name January 2007 to January 2009 Business Development Manager, Team Leader City , State Conduct heavy outbound B2B calling to Enterprise and Strategic Enterprise organizations for direct lead generation and setting up WebEx presentations to high level executives. Develop high level relationships with CEO's, CFO's, COO's, and CTO's. Strong focus on building the pipeline and getting prospects into the pipeline for future revenue generation by identifying key contacts and acquiring key lead criteria for each account. Qualified new business opportunities by identifying how our professional solutions align with their business needs, and closing the sale. Work with senior management team to define key business development strategies and initiatives. Qualify existing leads via email campaign, as well as develop and maintain prospect lists in sales force database. Generate proposals, negotiate contract terms and close sales. Develop and manage the business development team. Submit weekly status update and monthly prospect report to VP of Sales and VP of Marketing. Education 1 1 WGU City , State University of Potomac College 1 2013 Bachelors of Sales : Sales Management State Sales Management University of Potomac College 1 2011 Bachelors of Science : Business Management State Business Management 35 Credits Belford High School 1 2002 Associates of Science : Business Management State GPA: GPA: 3.3 Business Management GPA: 3.3 High School Diploma Skills B2B, back-up, business development, Call Center, closing, Coach, cold calling, competitive, contracts, CRM, client, clients, database, email, senior management, focus, hiring, human resource, inside sales, Director, marketing, market, Microsoft Office Suite, Enterprise, network, networking, outside sales, personnel, policies, presentations, pricing, proposals, Research, Sales, scheduling, Strategic, supervisory

BUSINESS-DEVELOPMENT

AVIATION SUPPLY SPECIALIST Summary Military professional with 11 years experience in team management, administrative accountability and supply management. Effectively managed more than $300 million in personal and procurable equipment. A value asset to the Aviation Supply Department I was able to perform in many areas of logistical support ranging from safety of equipment and personnel to proper shipping and handling of material. Several characteristics and traits are developed while serving on active duty. Responsibility, accountability, trust, judgment, and leadership just to name a few. Growing and advancing in the ranks of a Marine, it takes a great deal of Pride, Honor, Courage and Commitment. My experience has allowed me many great opportunities to develop and enhance these traits and over time, some of these traits become a requirement. Thats when the accountability and leadership skills begin to take over. As a Leader of Marines, I took charge of my subordinates supervising the functionality of proper and professional warehouse management and customer service. Highlights Effective team leader Supply and logistics planning Data management Extremely organized Six Sigma Inventory Specialist HAZMAT handling Trained in emergency response CPR certified Secret Security Clearance Valid CA driver license Accomplishments Global War on Terrorism Service Medal Global War on Terrorism Expeditionary Medal Afghanistan Campaign Medal North Atlantic Treaty Organization Medal NON-Article 5 Good Conduct Presidential Unit Citation Managed over $300 million of personal and command equipment with no deficiencies loses or damages Maintained 100% accountability of a large section of equipment worth over $500 million during multiple overseas deployments Received 100% mission capable grade for the Commanding General's Functional Area Inspection Supervised, managed and pulled 2500 line items for forward operating support with "zero" discrepancies and 100% validity Experience Aviation Supply Specialist 05/2002 to 07/2013 Company Name City , State The supply administration and operations OccFld includes aviation supply specialists who supervise, lead, or perform highly technical functions in the areas of aviation unique applications of managing, regulating, coordinating, or otherwise exercising control over supplies, equipment, or other material. The work includes numerous phases of automated material management including initial planning, provisioning and requirements determination, acquisition and distribution, accountability, and ultimate issue for consumption, retention or disposal. Fiscal accounting and purchasing procedures are performed in accordance with Federal Acquisition regulations. Qualifications required include, personal computer operation skills, familiarity with terminology, proficiency in key boarding, basic understanding of data entry, application, and manipulation. Duties involved administrative and government specific procedures for the use of material. Education Certificate of Completion : BASIC LEADERSHIP AND MILITARY STUDIES 2013 Marine Corps Institute City , State , USA Adhering to Marine Corps Orders and Directives, Specific training and education requirements were assigned and needed to be completed annually. The Marine Corps Institute had several courses of study to enroll in. Courses of study varied on Occupational Specialty to Safety of Weapons and Weapons Handling, Leadership Traits, Leading Marines, as well as English, Spelling and Mathematics Certificate of Completion : Military Leadership 2006 Marine Corps Institute City , State , USA This was a school house setting split into groups focusing on the abilities to act as small group leader, Council and administer personnel. Commute orally and in writing. Understand and communicate Marine history and traditions and employ small group tactics and weapons. Develop and enhance superior leadership skills, tactful and appropriate discipline techniques and critical thinking skills Select One : NAVAL AVIATION SURVIVAL TRAINING 2006 Marine Corps Institute City , State , USA The course includes an Overview of the Naval Aviation Survival Training Program, Classroom Instruction of Aviation Physiology, an appropriate Low Pressure Chamber brief/flight (exception: prospective helicopter aircrew), Stress and Human performance presentation, classroom presentation and laboratory evolution on Sensory Physiology, class and lab on Combat/Survival First (SELF) Aid, class and lab on Aviation Survival Swim Skills, class and lab on Underwater Problem Solving Skills, class and lab on Multi-place Aircraft Underwater Egress skills, class and lab on Extended Sea Survival, and a written final examination High School Diploma : K1-12 2001 Monroe Senior High City , State , USA Skills Inventory Specialist Leader Communication Organization Computer Additional Information

AVIATION

SECRETARY II Summary Energetic management professional with over seven years of experience in high-level executive support and accounting roles. Organized and dedicated professional who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve all project goals. Experience Secretary II Dec 2014 to Jun 2016 Company Name － City , State Served as the primary support channel to five sales executive in the Albuquerque East,. Albuquerque West, Santa Fe/Southern Colorado, Central Utah, and Northern Utah territories. Created and maintained computer- and paper-based filing and organization systems for records and reports. Maintained 100% adherence to budget/finance goals, approved travel expenses, and reimbursement requests. Director of Operations Oct 2007 to Aug 2014 Company Name － City , State Implemented complete accounting system transisition from Peachtree for Manufacturing to Quickbooks Pro which increased revenue at year end due to better tracking of expenses and income. Direct manager of a staff of 3-15 employees Supervised all aspects of day-to-day business in the Dallas, TX office from employees to all operations while coordinating reports, budgets, and information with the satellite Houston, TX office. Developed policies and procedures responsible for trimming down operating budgets by eliminating excess spending and inventory mismanagement and boosting productivity. Managed production schedules and order status reports for a network of over 30 franchise stores Point of contact for all escalated order related issues of customer service via phone call, email, and website correspondence. Assisted in the design, implementation, and launch of four websites directed at positioning the company on the worldwide web to help compete in the industry. Managed all new product development and launch. Served as primary point of contact for the design and functionality of a custom proprietary inventory management software which boosted revenue by identifying unaccounted for inventory and missed sales opportunities. Marketing Director/Executive Assistant Jan 2003 to Oct 2007 Company Name － City , State Responsible for implementing an online marketing strategy that helped increase property listings by 42%. Monitored all areas of the media to make sure that our real estate agent's present marketing strategies were ahead of customer and client demands. Maintained all IT operations including any updates and demands from purchasing new equipment like desktops and laptops to maintaining existing equipment from software updates to decommissioning obsolete equipment and disposal. Telco Engineer/Upper Tier Escalations Jan 2002 to Jan 2003 Company Name － City , State Consistently maintained 92% timely completion on all circuit install escalations. Utilized provisioning/implementation skills and background to aid in field completion scenarios to maintain a 90% close ratio of all pending escalation orders. Associate Relocation Consultant/Property Management Coordinator Jan 2001 to Jan 2002 Company Name － City , State Maintained a portfolio of over 75 residential properties placed into property management for employees working abroad by Ericsson Electronics and acted as the sole point of contact for all property management clients. Associate to the Head of Ericsson Electronics relocation contract team using high multitasking to ensure all client/customer issues completed to 100% satisfaction. Implemented a new reporting system and computer database assuring all pertinent information is captured, as well as maintained and assured complete and accurate file and renter information for all properties managed and sold. Assistant Community Sales Associate May 1998 to Sep 2001 Company Name － City , State Communicated recommendations to the builder of home phase construction. Created and maintained customer files and implemented a computer tracking system for status updates. Demonstrated homes, assisted with the selection of floor plans and options while resolving customer service related issues. Maintained or exceeded 100% adherence to new home sales goals. Education Associate of Arts , Business Management 2010 University of Phoenix － City , State , USA 3.69 GPA Skills Account Management, Accounts Payable/Receivable, Adobe, Bookkeeping, Customer Service, Database management, Expense Reports, Hiring and Human Resources, Inventory Management and Control, Marketing Strategies, Meeting Planning, New product development, Office Management, Online marketing, Peachtree Accounting, Policies and Procedures, Property Management, Purchasing, Quickbooks Pro, Real Estate, Production Scheduling

AUTOMOBILE

BUSINESS DEVELOPMENT CONSULTANT MAR Summary I am a highly motivated individual with seven years of financial industry experience, specifically in the areas of risk management and compliance. My skills and strengths include, but are not limited to, excellent organizational, project management, and communication abilities, and expertise in compliance and risk management in both retail and commercial banking. Highlights Microsoft Office Applications *WORD, EXCEL, POWERPOINT, OUTLOOK *Ability to create reports and interpret data using Oracle Discover Experience 01/2010 to Current BUSINESS DEVELOPMENT CONSULTANT MAR Company Name － City , State Develop commercial account procedures and guidelines. Create business member informational brochures, disclosures, applications, and marketing materials. Develop action plans to accomplish assigned goals for business accounts; manage activity within assigned budget. Track and report business account activity. Accumulate and report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements. Regularly meet with current and prospective business members, as well as, support vendors (i.e. printing vendors, merchant processing vendors, etc.) to develop and enhance relationships. Provide monthly training to PSCU staff regarding all aspects of business member services. 10/2007 to 10/2009 BUSINESS SALES MANAGER Company Name － City , State Directed the Branch Business Banker program for 133 branches in the Michigan Market, including the training and development of Assistant Branch Managers and the communication of progress and necessary action steps to senior management. Partnered with Retail Regional Managers & Branch Managers to identify performance gaps and develop strategies in order to close these gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.). Executed on all Business Sales Campaigns by coordinating Market wide "kick-off" calls, crafting call scripts, and ensuring proper tracking and reporting. Managed all aspects of off-site Business Banking Events which includes; the event organization, event agenda, workshop development, facilitation, and event host-person Facilitated communication of business products, offers, and processes. 06/2004 to 10/2007 OPERATIONS MANAGER Company Name － City , State Prepared a region of 16 branches for audit by performing a Quarterly Risk Assessment to ensure all internal controls were adequate. Analyzed several reports daily such as Branch Cash Limits, ATM Balancing, and Regulation DD & Z (policy followed) to make recommendations for improvement and/or disciplinary action. Facilitated monthly Regional Manager's meetings to train Branch Managers on various operational topics, help write audit responses, and act as an operational expert. Developed branch operational policies and exceptions under the supervision of the State Retail Operations Director. Executed monthly Teller Manager conference calls and in person Operational Integrity training for Teller Managers and Branch Managers in Southeast Michigan and Toledo to train on new and existing operational developments. Education August 2000 Bachelor of Arts : Organizational Studies University of Michigan － City , State Organizational Studies Spring 2012 MBA : Finance Wayne State University － City , State Finance Certifications Certified Credit Union Financial Counselor Interests My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...). Skills ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops Additional Information COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...).

BUSINESS-DEVELOPMENT

ENGINEERING TECHNICIAN II Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Highlights Excellent communication techniques Engineering standards expert Complex problem solver Advanced critical thinking Microsoft Excel, Project and Visio Engineering operational functions Multidisciplinary exposure Project management Advanced engineering knowledge Troubleshooting specialist Initiative to work independently  Strategic thinker Quality inspection professional Strong collaborative skills Document management testing Patient and diligent MS Office proficiency Google Documents 5S expert Safety member  Validation process specialist Accomplishments 2006 - Global Engineering nominee for Back Side Transfer/Lamination Technology. 2013 - Nominations, Global Engineering, Gathering Rx laboratory HC data and finding global problem and giving solution for the US Rx labs. 2015  -  Global Engineering winner for PC Nidek Tinting lenses to Support Sun Business. 2016 - Global Engineering Winner, Global Water Savings primarily on the Hard Coating Machines. Experience Engineering Technician II 02/2012 to Current Company Name City , State Initiated statistical analysis project that resulted in sound recommendations adopted by entire RX Labs. Spearheaded documentation of classified reports. Managed numerous projects simultaneously that helped the company make good sales for the certain products. Collaborated with engineers and project managers on Water Savings, Photo chromic and Nidek tiniting projects. Supervision of the photo chromic production. Maintained and managed network environment including troubleshooting, filing and archiving. Prepared accurate specifications for photo chromic lenses production . Developed and organized records and maintenance reports for increased efficiency. Applied engineering principles to develop and operate Hard Coating and data processing systems. Executed root cause analysis to improve yield and reliability.     Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity for the Rx labs. Maintained safety by verifying compliance and assuring proper Global Engineering testing. Produced and maintained accurate design documentation for HC, spin coat and photo-chromic processes. Traveling to Rx laboratories inside and outside of US and work and leading in a pilot line environment. Organizing pilots line activities and setting them up. Training personnel as required. Documenting and reporting on pilot line activities. HMC HC Laboratory Assistant III 02/2005 to 02/2009 Company Name City , State Working with engineers to establish coating formulations and processes for the HC Machines and Lamination Machines. Responsibility for blending procedures, mixing, analyzing, and test coating formations utilizing commercial and R&D chemicals. Setting up lamination (Back Side Transfer) machines thru the Rx labs. Training the laboratory staff on the same, and giving technical support to the labs. Performing and Documenting the industrialization of new products and processes for application of coating on Rx lenses. Establishing and maintaining lens hard coating processes. Documenting and reporting on project progress. Analyzing the chemical properties of hard coatings. Working Independently. Hard Coating Technician 10/2003 to 02/2005 Company Name City , State Working with the Supervisor, planing  and scheduling the daily operations of the Dip/Dip process. Insuring the proper training of all assigned personnel according to the latest SOP's and work instructions. Performing a variety of more complex technical duties relating to the coating machine support; to include titration of all chemicals, machine troubleshooting (both electro-mechanical and chemical). Planing and scheduling the daily operation of the Dip/Dip process, spin processes. Communicating with incoming/outgoing tech for any specific problems or upcoming changes. Performing machine maintenance and troubleshooting at start of shift, verifying that all levels are correct and the system is ready to run. Maintaining an accurate process log book and make all necessary testings and adjustments and record results in the proper log. Surfacing lab technician 01/2003 to 02/2003 Company Name City , State Handling all types of  lenses that travel through the Surfacing Department while following all applicable procedures in an Optical Laboratory setting. Blocking of lenses for processing. Final Inspection overall cosmetic appearance of Rx eye-wear. Ensuring complete accuracy of specific Rx requirements. Monogram Operator 06/1999 to 01/2003 Company Name City , State Setup, operate and maintain various monogram sawing machines. Education ESOL 2010 Saint Petersburg College City , State , USA 2009-2010 ESOL Program 4.00 GPA Bachelor of Science : Engineering Managment 2020 Arizona State University City , State , USA BSE Engineering Management Working towards my Bachelors degree with the major GPA as 3.45 Expected to graduate spring of 2020. Associate of Science : Chemical Technician 1993 1989-1993 Chemical and Textile School Sanski Most,YU City , State , Yugoslavia Technician for the Production of Nonmetal and Construction Materials,    IV Level-Chemical Engineering> 3.1 GPA Trainings Training Certificate of competition, Resource Conservation and Recovery Act (RCRA) Internal Auditor for engineering group. Laboratory University Course Efficient Communication Training Global Engineering Customer Orientation Training  Project Management Training 14h, How to Capture Customer Requirements & Develop Project Scope Skills Calibration, Chemical Engineering technician, documentation, Engineering Management, equipment inventory, inspection,  Maintain inventory, Materials, processes, safety, SOP, staffing, Supervision, technical support, Technician, troubleshooting, validations. Interests Playing basketball, cooking, gardening, and spending time with my children.

ENGINEERING

ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Highlights Advanced Microsoft Office - Excel, Word, Power Point, Accounting software - SAP Fico, SAP BPC, Hyperion, AS 400, Acc Pac, iScala AR / Credit System - CTOS, Polymath, SAP Copa Languages - Bahasa Malaysia & English Financial statement analysis Budget forecasting expertise Account reconciliation expert Experienced with VBA programming Adobe software proficiency General ledger accounting Flexible team player Advanced computer proficiency (PC and Mac) Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Accountant 07/2012 to 08/2015 Company Name Industry : Financial Services Monthly Salary: MYR 7,300 Daily operations, development and improvement of accounting processes - budget preparation, balance sheet, accounts receivables and payable transactions, payments and credit control. Preparation of all financial and management reporting and budgeting. Ensure an accurate and timely monthly, quarterly and year end close. Monitoring of financial and treasury functions including funds management, cash flow planning and projection, Draft full set audited financial statements and attend to all audit queries/issues. Responsible for company tax computation, tax compliance and tax planning. Responsible for GST implementation and quarterly submission. Liaise with auditors, tax agents, company secretary, bankers, external IT programmer and other local government authorities. Responsible for implementation of new accounting system, HSBC online banking, CTOS and Polymath contract system (credit application, reports, statement and etc) Responsible for withholding tax, calculation and allocation of cost sharing and intercompany billing. Review, follow up and closely monitor bad debts report. Provide training to new and existing staff as needed. Assistant Finance Manager 05/2005 to 07/2012 Company Name Industry : Manufacturing & General Trading Salary MYR 5,300 Managing subsidiaries month end closing process and consolidation as well reviewing to ensure accuracy, completeness and meeting deadline given by Group Head Office (Sime Darby Berhad). Preparation, reviewing and timely submission of monthly, quarterly and annual Financial Reporting for subsidiary company. Responsible for the preparation of yearly budget for subsidiary as well consolidation of the Budget Report for the Division. Implementation of new financial consolidation system (BPC-SAP) for the Division, provide training, support and maintenance for local and overseas subsidiary companies. Responsible for data mapping and testing. Prepare draft statutory accounts and attend to statutory audit issues. Credit control and follow up on outstanding collection. Treasury - trade finance, banking facilities, monitoring Bankers Acceptance, bank guarantees and cash flow monitoring. Liaise with external auditor, company secretary, bankers, tax agents, lawyers and government authorities. Ensure company's tax computation and submission is in order and made in a timely manner. Lead the team, supervise and monitor accounts staff on closing of monthly management accounts. Oversees, review and resolve all matters/problems in relation to accounts and taxation. Accounts Executive Junior Executive 01/2000 to 05/2005 Company Name Industry: General Trading Salary MYR 2,800 Prepare full set of accounts (GL, AR, AP), financial statement, monthly sales analysis, management report, daily and monthly cash flow, payroll for management staff. Month end closing and reconcile of financial accounts, generating daily invoices and monthly intercompany billing and reconciliation. Supervise Accounts Payable and Receivable Officer. Reconcile bank statement, apply and monitor trade finance facilities (banker acceptance and letter of credit). Education Bachelor of Science : Finance 1997 Oklahoma State University City , State , United States GPA: GPA: 2.49/4 CGPA: 2.49/4 Diploma : Banking 1995 Mara Institute of Technology (UITM) City , State , Malaysia CGPA 3.35/4 Personal Information Expected Salary : MYR 7,000 Age : 41 Preferred Work Location : Selangor I'm independent, fast learner, hardworking, good communication skill and have leadership qualities. Analytical with an eye for details. Skills accounting, Accounting software, accounting system, Accounts Payable and Receivable, accounts receivables, AP, AR, AS 400, balance sheet, banking, billing, budget preparation, budgeting, Budget, cash flow, closing, Cost Accounting, Credit, English 9, external auditor, Finance, Financial, Financial Accounting, financial and management, Financial Reporting, financial statements, funds, GL, government, Hyperion, local government, Managing, Excel, Microsoft Office, Office, Power Point, Word, month end closing, payroll, processes, programmer, reporting, sales analysis, SAP, statutory accounts, tax compliance, tax planning, tax, Treasury, Written

ACCOUNTANT

PUBLIC RELATIONS & COMMUNICATIONS MANAGER Professional Summary Public Relations Manager | Strategy | Execution | Results Strategic, results oriented and licensed PR professional with extensive experience directing communication campaigns in both agency and in-house settings. Proven creative talent with demonstrated strength in producing and implementing media strategies. Well-versed in corporate communication, promotional support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees Education Master : Public Relations , 04/2011 University of Sacred Heart - City Bachelor of Arts : Advertising & Public Relations , 04/2005 University of Puerto Rico - City https://www.linkedin.com/in/migdaliz-ortiz-8303653b Affiliations Board Member of the Public Relations Professionals Association (ARPPR) - 2019 Public Relations Professionals Association (ARPPR) member Global Alliance member Additional Information • Bilingual – Oral and Written Proficiency in English & Spanish • Computer Knowledge - Windows; MS Office Suite (Advanced: Word, Power Point and Outlook & Intermediate: Excel) Certifications Communications Manager Certification - Business School of Navarra, Spain - 2010 Public Relations License R-223 since 2014 Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees

PUBLIC-RELATIONS

FORMS DESIGNER Professional Summary Professionally trained [job title] with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Responsible [job title] with excellent communication skills demonstrated by [number] years of experience in healthcare. Skills Strong clinical judgment High level of autonomy Patient/family focused Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Safe NG tube insertion and removal Thorough physical assessments Tracheotomy care Foley catheter insertion/removal familiarity Insulin medication assistance Work History Forms Designer , 01/2007 to 01/2010 Company Name – City , State Assessed need for, ordered, obtained and interpreted appropriate lab tests. Conducted mandated health screenings, physicals and special education assessments in [number] schools with [number] students. Ensured external follow-up where required. Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for [number] patients per shift. Primary care, assessment and evaluation of neonatal and pediatric patients. Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning. Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of [number] students annually. Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being. Organized and led [number] support groups per [time period] in subjects related to physical and emotional health to ensure long-term patient well-being. Charge nurse on neonatal and pediatric floor. Oversaw average of [number] patients per shift. Oversaw and managed [number] clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism. Directed the new hire LPN program. Recruited, hired, led training and managed budget for class of [number] students annually. Effectively supervised [number] LVNs, NAs and non-clinical staff. Improved annual employee retention rate from [number] to [number] percent. Examined patients and dispensed contraceptives and other medications as needed. Pharmacological and non-pharmacological management and treatment of various disorders and diseases. Self-directed with astute judgment skills. High level of personal accountability. Wrote successful grant for $ [amount] from [source] for [topic] . Effective counseling in health maintenance and disease management. Increased unit productivity for a 29-bed surgical unit. Processed monthly reports for department performance. Managed care for post-operative patients through discharge. Performed lab tests and communicated results. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care. Closely monitored acute conditions. Initiated hospital-wide study to identify areas for process improvement. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Demonstrated ability to lead and motivate outstanding healthcare teams. Contributed substantially to successful department JCAHO accreditation. Ensured HIPAA compliance. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia. Provided DHS (Department of Health Services) with corrective action plans. Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement. Participated in unit-based Quality Assurance Program. Developed and implemented nursing care plans. Made appropriate interventions by reading and interpreting fetal heart monitors. Developed patient care plans, including assessments, evaluations and nursing diagnoses. Documented patient information obtained from interviews. Performed basic physical assessments of newborns and infants. Delegated staff nurse duties. Effectively managed clinical oversight for 44-bed unit. Provided on-call care at all times of day and night. Ensured efficacy of treatments through monitoring of treatment regimens. Trained new staff on quality control procedures. Followed infection control procedures. Assisted patients with daily functions. Monitored fluid intake and output levels. Extensive experience working in homes with disabled children and adults. Measured urine and delivered specimens to lab. Provided all daily living tasks to enhance quality of life for elderly patients. Performed pregnancy tests and sent specimens for laboratory testing. Assisted residents with bathing, dressing, feeding, lifting and transferring. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease. Assisted doctors with surgeries and non-invasive procedures. Authorized drug refills and provided detailed prescription information to pharmacies. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Developed and produced all office flyer notifications for important policy changes, office news and events. Maintained all confidential personnel files, license and CPR compliance records. Performed monthly inventory and maintained office and medical supply counts. Routinely retracted patient throat cultures and prepared for lab submission. Scheduled patient admissions and discharges. Specialized in the nursing care of patients with chemical dependency. Strong leader for nursing personnel assigned to the unit/shift. Forms Designer , 01/2005 to 01/2007 Company Name – City , State As a contract designer who utilized QuarkXPress and Adobe's Creative Suite, created business documents specifically for use with ExpeData's Digital Pen and Paper applications. Experience included both the redesign of existing documents and the crafting of unique files tailored to accurately capture handwriting interpretation. Other job functions included Graphic Designer , 01/2001 to 01/2004 Company Name – City , State Utilized Adobe Creative Suite, QuarkXPress and company's proprietary software to produce business forms, essential documents and custom collateral from concept to production ready compositions. Key Achievements Managed company-wide rebranding and graphic standards for ABN AMRO, a global banking corporation, and subsidiaries (Standard Federal and LaSalle Bank), resulting in $30,000 of revenue. Created design specifications for ABN AMRO's Core Teller Project, allowing client to capture handwritten data on deposit and withdrawal slips to be recognized by image character recognition software. Generated $25,000 in revenue. Managed design workflow and specifications simultaneously for Comerica Bank and Detroit Medical Group. Client Services Specialist , 01/2000 to 01/2001 Company Name – City , State Advised clients and vendors on company's products. Met client expectations by communicating business objectives and reviewing results with client, vendors and production team in a timely fashion. Worked with team to train on standards and procedures. Created presentations for client visits. Key Achievements Trained fellow employees on pander (do not mail) file and deceased file processing step necessary for the ethical and efficient use of their resources. Produced training pamphlet containing specific database procedural steps. Trained over 20 members of national publishing client's customer service staff on team processing, which afforded better communication and increased confidence in our services. Increased sales by 10%. Coordinated and prioritized several simultaneous projects and monitored entire job processing. Analyzed reports and job runs to ensure data integrity. Increased job efficiency by 10% and eliminated past due accounts. Forms Designer , 01/2001 to 01/2004 Company Name – City , State Strong leader for nursing personnel assigned to the unit/shift. Client Services Specialist , 05/2000 to 09/2001 Company Name – City , State Routinely retracted patient throat cultures and prepared for lab submission. Education Bachelor of Science : Nursing , 12 2014 Northern Illinois University - City , State Nursing Recipient of [Scholarship Name] Scholarship Graduated Magna Cum Laude Master of Fine Arts : Painting/Sculpture , 1 1996 Northern Illinois University - City , State Painting/Sculpture Bachelor of Arts : Studio Art, Painting/Drawing Art History and Chemistry , 1 1992 Loras College - City , State Studio Art, Painting/Drawing Art History and Chemistry Professional Nursing Foundations of Nursing Foundations of Nursing Clinical Pathophysiology Health Assessment : Health & Human Sciences , 1 2012 GPA: Sigma Theta Tau International Honor Society of Nursing Rosanne Krcek-Frank Nursing Student Scholarship Health & Human Sciences Affiliations American Nurses Association (ANA) Member Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Adobe, advertising, Assembly, banking, hardware, concept, client, clients, customer service, database, documentation, fashion, forms, graphic, image, in design, insurance, interpretation, logo creation, Mental Health, mail, Nursing I, Nursing, PDF, Pen, PostScript, presentations, coding, QuarkXPress, Research, sales, Sigma, unique, workflow

DESIGNER

LABORER Career Focus Looking for an entry level job with challenges. Nolan has excellent communications skills, works well with others, while skillfully making independent decisions. Looking for a long term job to better myself. Accomplishments Captain of high school Football and Baseball 2014-2015 Lettered Varsity Football 4 years  Lettered Varsity Baseball 3 years  Lettered Varsity Track 1 year Voted Most Athletic by classmates 2015 First Team All Region Football 2014 Second Team All Conference Football 2014 Skills  Dependable Fast Learner Trustworthy Hard working  Experience 08/2016 to 12/2016 Company Name － City , State Aided in Aircraft mechanics, aircraft clean up, and restoration. 02/2016 to 05/2016 Laborer Company Name － City , State Categorized livestock to be sold at auction. Worked with live animals in livestock pens and with auctioneers. In charge of loading and unloading livestock. 06/2014 to 08/2014 Laborer Company Name － City , State Part time summer worker in charge of general labor and maintenance of parts and inventory. Education HVAC New River Community College － City , State , USA 2015 Advance Diploma Rural Retreat High School － City , State , USA Certifications CDL Class A Learners Pesticide Applicator Certificate   Boating Safety Course Certificate  Hunter Safety Course Certificate

AVIATION

PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A. Summary Executive administrative support professional offering versatile office management, planning and research skills. Committed to quality performance, cognitive thinking and management of organizational goals. Seeking a position of Development or Executive Assistant where my skills in identifying project strategies and locations are utilized for mutual growth and success. Particularly wish to apply my extensive research skills and customer service experience in a dynamic real estate setting. Highlights Strong interpersonal and communication skills Articulate and well-spoken Professional and mature Meticulous attention to detail Results-oriented Russian (fluent) Spanish (advanced reading & writing) Advanced MS Office Suite knowledge Time management Database management Conference planning Travel administration Business correspondence Executive presentation development Employee training development Accomplishments Awarded a bonus in recognition of managing the addition of more than 50 staff members. Planned corporate meetings, lunches and special events for groups of 50+ employees. Supported Deputy Minister (Russian Federation) through personal document management, calendar organization and collateral preparation for meetings with government officials. Helped manage and coordinate installation of a roadway and parking lot project within an entire commercial development. Wrote and produced a series of 10 audio and print stories for "PRISM" radio broadcast investigating economic development trends in the Washington, D.C. Metropolitan area (INTL TV, Services, Inc.) Earned "Dean's List" between 2012 and 2014. Experience Company Name City , State Personal Assistant/Intern to Deputy Minister of Construction and Housing- Sierra, E. A. 10/2014 to 12/2014 Organized files, developed spreadsheets and reports. Managed the day-to-day calendar for the DM. Created and maintained spreadsheets using advanced Excel functions and calculations to develop budget reports and lists. Created PowerPoint presentations used for local construction projects. Handled some media and public relations inquiries. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for 10 executives and government officials. Researching and analyzed current economic trends for urban mixed-use development. Company Name City , State Executive Assistant to Director of Operations & CEO 05/2011 to 06/2014 Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Supported the human resources department in the annual employee review process to manage performance merit increases. Directed administrative functions for the directors, principals, consultants and key managers. Translated and edited Russian and Spanish news media into English. Frequently used word processing, spreadsheet, database and presentation software. Company Name City , State Teacher Assistant 01/2006 to 06/2006 Developed and taught Spanish language lessons to promote student interest on teacher's behalf. Fostered meaningful relationships among students through team-work community service projects. Collaborated with a team of faculty to develop after-school Spanish tutorial programs. CompanyName City , State Loan Officer Intern 01/2005 to 12/2005 Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Developed and maintained relationships with local real estate agents. Learned to originate, review, process, close and administer customer loan proposals. Maintained strict confidentiality of bank records and client information. Reviewed and edited loan agreements to ensure accuracy. Education Master of Arts : Economics & Community Development 2015 Pennsylvania State University , City , State GPA: 4.0 Bachelor of Arts : International Relations; Spanish Language 2008 George Mason University , City , State GPA: 3.2 Skills People skills; Interpersonal and communication, client/employee/student relations, customer service, team building, cultural diversity experience and advanced problem-solving. Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing and editing

CONSTRUCTION

SR. NETWORK ENGINEER Summary Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects. Certifications CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+ Skills Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX series & ASR 1K & 9K Series  Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus  5K, 2K, 7K, 9K Load Balancer: Cisco CSS, F5 Networks  WAN Optimization: Cisco WAAS, PPP Multilink Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization, Static Routing.  Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi- Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging  LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token Ring, ATM LAN Emulation  WAN: Leased lines 64k - 155Mb (PPP / HDLC), channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, and Load Balancing.  Various Features & Services: IOS and Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, TFTP and FTP Management.  IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/ PRI, Call manager (publisher & subscriber) AAA Architecture: TACACS+, RADIUS, Cisco ACS.  Security / Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs, IPS/IDS, DMZ Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup & Security Features  Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240 VPN: Remote VPN & Site to Site VPN, DMVPN Wireless Site assessment using AirMagnet & Ekahua Adaptors.​ Installation, configuration and maintenance of Palo Alto Firewalls.  ​ Work Experience Sr. Network Engineer Sep 2014 to Jul 2017 Company Name － City , State Implementation of VLANs with InterVLAN communication  Implementation of HSRP, VRRP and GLBP redundant routing protocols Configuration of MPLS, BGP and EIGRP Installation and configuration of Layer 3 Switching infrastructure Installation and configuration of MPLS WAN routers Cisco Call Manager and Unity Connection versions 7.1 and 8.6 administration. Cisco Call Manager and Unity Connection operating system upgrades and installation  TACACS+ configuration and administration of all network devices using for authentication, authorization and accounting Manage incidents, Change Management and projects with System Center Service Manager Monitor Active Directory servers and all Cisco network devices with System Center Operations Manager Implementation and management of Cisco Prime Network Control System for wireless network Implementation and management of Cisco Mobility Service Engine for wireless network Sr. Network Engineer Nov 2011 to Aug 2014 Company Name － City , State Responsible for maintaining network with over 5000 users.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Experienced with troubleshooting issues with both Cisco and Brocade switches/routers.  Experienced with trouble shooting Spanning Tree issues that may occur during and after hours.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for both Cisco and Brocade.  Responsible for activating user, printer, VTC ports and troubleshooting link inactivity on a daily basis, as well as issues with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key issues.  Used Knowledge base to find solutions for issues that arose with customers networks using Pro-series network program running on Windows Server 2000 and Windows Server 2003 R2.  Communicated with team members to successfully keep customer downtime to a minimum.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for Cisco. Network Engineer Feb 2003 to Aug 2009 Company Name － City , State Connected switches using trunk links and Ether Channel Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer backbone with catalyst switches Implemented redundant Load balancing technique with Internet applications for switches and routers. Support Network Technicians as they require training & support for problem resolution including performing diagnostics, & configuring network devices Used Network Monitoring tool to manage, monitor and troubleshoot the network Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network Security implementation Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization Experience in new employee mentoring, training and coaching  Education MBA , IT 2011 London School of Accountancy & Management － City , United Kingdom PGDMS , Management 2010 London School of Accountancy & Management － City , UK Associate of Science , Science 2001 Rizvi College of Arts, Science & Commerce － City , State , India Personal Information Authorized to work in the US for any employer Place of Birth: Hyderabad, India Date of Birth: 1st of November, 1982 Present Resident in Birmingham, AL Sex: Male Status: Married Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out.

BPO

SENIOR INTERIOR DESIGNER Summary Experienced   Interior Designer with a  diverse knowledge base of design styles and techniques after living and working in different parts of the world. Proven skills in sales and project management. Successful at listening to the needs of the client and collaborating on a creative vision. Drafting in CAD,  produce 3D renderings and monitor installations is part of my every day job. A team player who is an expert at m ultitasking and work under pressure to meet deadlines. Open for a position in the field of Interior Architecture and Design. Highlights ArchiCAD Cabinet Vision 3D Studio Max Adobe Photoshop MS Office Design Adobe InDesign​    Languages: ​English & Swedish Conceptual Design Space Planning Construction Documents Drafting Cost Management  FFE 3D Rendering Experience 09/2015 - Current Company Name － City , State Senior Interior Designer Conferring with clients to determine their specific needs. Create design concepts and space planning depending on client's needs and budget. Drafting and create shop drawings in CAD. Monitor installation process and service. Expert at multitasking, handling several projects simultaneously.     08/2012 - 08/2014 Company Name － City , State Owner / Freelance Designer Worked as a freelance designer drafting in ArchiCAD and producing 3D renderings to designers and clients.   ​ 01/2010 - 07/2011 Company Name － City , State Owner/ Freelance Designer Worked as a freelance designer focusing on space planning and FFE serving the Expat community in Shanghai.  Furniture Design and sourcing. Education 2014 Academy of Art City , State Master of Fine Art : Interior Architecture and Design Interior Architecture and Design Skills CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner in Golf and expert Skier. Professional Affiliations ASID - Allied Member IIDA - Associate Member

DESIGNER

IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment. Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant , 04/2016 to Current Company Name – City , State Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Coordinated with Owner to evaluate and improve software and hardware interfaces. Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects. Inspected equipment and assessed functionality and optimized controls. Supported Chief Operating Officer with daily operational functions. Adjusted software parameters to boost performance and incorporate new features for meeting customer needs. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator). Education Bachelor of Business Administration (B.B.A : Business Administration and Management, General University of Mary Hardin-Baylor - City , State Bachelor of Business Administration (B.B.A : Business Administration and Management University of Houston - City , State Certifications Technical Support Fundamentals Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator).

CONSULTANT

RISK SPECIALIST Professional Summary Sales and operations professional with experience in the wholesale, retail, servicing and loss mitigation in the mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company. Experience March 2014 to November 2014 Company Name City , State Risk Specialist Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying, designing, and executing the appropriate risk management processes and practices for establishing a well-managed business Responsible for standard risk reporting management, including input/updates for various reports. August 2010 to February 2014 Company Name City , State Loan Modification Underwriter Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution. Work as loan modification underwriter for Chase, BAU, HAMP, Freddie Mac, Fannie Mae and FHA loans Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor/insurer guidelines were followed Analyze delinquency, perform escrow analysis, analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews and duplicate MHA files Received 3 awards for outstanding quality and production. February 2009 to July 2010 Company Name City , State Mortgage Refinance and Liquidations Manager Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines. Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower. Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower’s credit, mortgage payment histories, employment, previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management, 3rd party investors and mortgage portfolio investors. April 2008 to January 2009 Company Name City , State Account Manager Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities. Coordinated activities for the physician and client during the interview process until closing. September 2007 to April 2008 Company Name City , State Account Executive Originated Conforming, Jumbo, Alta-A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars. April 2007 to August 2007 Company Name City , State Loan Acquisitions Account Executive Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process. July 2004 to April 2007 Company Name City , State Loan Processor/Wholesale Account Executive Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period. June 2003 to July 2004 Company Name City , State Retail Mortgage Account Executive Worked in a sub-prime lending division originating purchase, refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads. November 2002 to June 2003 Company Name City , State Retail Loan Officer Worked in a sub-prime lending retail office originating purchase, refinance and home equity mortgage loans Highest producer in the office for February 2003. May 2001 to July 2002 Company Name City , State BPO Support Analyst Worked as an inside support help desk analyst for Freddie Mac's BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect.com. Education 2004 University of Phoenix (Dallas Campus) City , State , United States Masters of Business Administration : Business Administration 1998 Texas Tech University City , State , United States Bachelor of Science Degree : Telecommunications & Marketing Telecommunications & Marketing Skills

BPO

SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE Executive Profile Seasoned Health Care Leader and clinician with deep operations experiences spanning multiple markets and health care delivery systems.   Demonstrated ability to lead complex projects to successful completion, working with multi-disciplinary teams – Executive Leadership teams, physicians, management and staff/clinicians.  Excellent communication skills, creative strategic thinker and collaborative team builder.  I have spent the last 18 years serving leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai as a Senior Leader with Deloitte Consulting LLP.  Seeking opportunities to work with innovative, cutting edge organizations targeting healthcare transformations. Skill Highlights Identifying/Building New Service Offerings Creative Problem Solver/Innovator Process Transformation with Change Management Healthcare Informatics (merging technical with operations) Creating and Maintaining a Performance Bases Culture Growing and Developing High Performing Team Oncology/Transplant RN with pharmaceutical research experience Core Accomplishments Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations Management of $100M++ budgets Management of on-going communication with Board of Directors and C Suite Facilitated communication and strategies to build and improve Physician Adoption Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects Implemented targeted benefits, metrics and Best Practices, as a part of clinical transformation efforts, resulting in tangible bottom line financial benefits Professional Experience Senior Manager/Specialist Leader HealthCare May 1999 to March 2017 Company Name Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice Provided advisory services to enable clients to manage ever changing Healthcare Landscape  Provided Leadership and Project Management to large, complex multi year technical and operational transformations Clients served include:  Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement Director of Home Care Services May 1996 to May 1999 Company Name Served as Director of Homecare Services for a hospital based agency that served a 10 county area (rural and urban) Participated in the planning and implementation of merger and acquisition of additional homecare company Re-engineered operations and processes which resulted in increased efficiency and responsiveness of the agency, as well as a 40% increase over a 1 year period (decreased cost per visit and decreased utilization to maximize reimbursement New program development: Infusion Services, Pediatrics, OB, Mental Health and Private Duty Executive Director/Owner February 1993 to May 1996 Company Name Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs. Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families. Center was first of it's kind to receive JCAHO certification. Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility. Contracted with third party payors and insurers for reimbursement. Nurse Manager/RN January 1984 to January 1993 Company Name Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country. Managed a 35 bed Bone Marrow Transplant/Oncology unit. Daily operations management accountability. Served as a member of the design team that developed the facilities planning, workflow design and patient care "experience" for a new 300 bed pediatric hospital. Education Bachelor of Science : Nursing Ursuline College － City , State Executive Healthcare Management Certification CWRU Weatherhead － City , State MBA : Healthcare Management Cleveland State University － City , State * Completed 3 of 4 years course work Publications/Presentations Optimization after Implementation Value Based Billing Transforming Healthcare Clinical Management Redesign Developing Multi-Disciplinary Clinical Content Skills Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver

HEALTHCARE

BUSINESS DEVELOPMENT MANAGER Experience January 2014 to Current Company Name City , State Business Development Manager Platform for video content and targeted native video ads Report to COO and CRO with new business initiatives and business strategies for publishers and advertisers. Launched Cinema6's first campaigns, with a premium spirits brand and athletic brand resulting in 100% profit Negotiated contracts with 3rd party vendors (Jun Group, Veeseo, Adblade, Bidtellect). Adding clients to partner with by phone, email and meetings resulting in the creation of a pipeline for Cinema6 Compose weekly reports on new business, campaigns and other daily tasks. January 2013 to January 2014 Company Name City , State Sales and Service Desk Specialist Private Wealth Management - Alternative Investments Supported and managed relationships with Financial Advisors in the Pacific Northwest and Mid-America regions, as well as throughout the country and internationally. Educated Financial Advisors on specific Alternative Investment products on the Merrill Lynch platform, including strategies, fee structure, and purchase and redemption schedules. Identified as the Sales and Service Desk Specialist with the highest and most consistent call record, leading the team in services provided to Financial Advisors that called on the Alternative Investments Service Desk. Developed and helped launch the Best Practitioner program for Financial Advisors geared towards generating new business on the Alternative Investment platform. Awarded 2013 Alternative Investments Most Net Sales to Budget for the Pacific Northwest Region. January 2010 to January 2013 Company Name City , State New Business Director Provided financial solutions for client that reduced cash flow expenditures and realized losses on assets by utilizing those underperforming assets to offset media expenditures. Responsible for introducing ORION Trading to 75-150 accounts with annual media budgets in excess of $4mm on advertising including, but not limited to television, radio, digital print, and OOH, nationally and locally. Sourced and maintained relationships with corporate executives at Fortune 1000 organizations. Responsible for sourcing and brokering new business with significant clients including Vail Resorts, Cargill, Pergo, Black and Decker, and Colonial Williamsburg. Responsible for production of monthly newsletters for ORION clients and employees on current innovations that provided creative solutions to business problems. January 2008 to January 2009 Company Name City , State Sales Manager Maximized Showtime Networks subscriber growth and revenue in affiliate customer service centers in the Mid-West and Western territories. Managed 10 accounts in the cable industry sector with $894,623 of combined revenue and maintained a 1% account net growth, in a television advertising environment that exhibited significant declines in growth. Led on-site training by educating and motivating affiliated Customer Contact Personnel, which included 15-20 people per training on product, sales, retention, new product introduction, and created and implemented motivational methods to influence sales. Led new business development initiatives in Seneca, SC and Seattle, WA, territories that directly resulted in increased revenue from locations that previously generated zero advertising revenue. Established and maintained an extensive network of clients through calls, meetings, and designed client management events. July 2006 Company Name City , State Summer Analyst Conducted research for Portfolio Managers on portfolio investments including analyses of 10-K and 10-Q reports. Tracked the trading volume and prices of key stocks for institutional and private clients, producing weekly reports to various Portfolio Managers and assisted the trading desk with market database analysis on prospective trades. Education 2007 HOBART COLLEGE City , State Bachelor of Arts : English English May 2007 Media and Society Media and Society Interests Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Additional Information Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Skills ads, advertising, Avid, budgets, Budget, business strategies, cable, cash flow, coach, client management, content, contracts, SC, client, clients, customer service, database analysis, email, Financial, Investments, market, meetings, Microsoft Excel, Power Point, Microsoft Word, network, Networks, new business development, newsletters, Personnel, producing, profit, radio, Research, Sales, phone, television, video

BUSINESS-DEVELOPMENT

JEWELRY DESIGNER AND OWNER Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Highlights Microsoft Office proficiency Proper phone etiquette Time management Flexible Professional and mature Strong problem solver Works well under pressure Social media knowledge Database management Customer service-oriented Meeting planning Travel administration Legal administrative support Self-starter Experience Current Company Name City , State Jewelry Designer and Owner Hand crafted beaded and one-of-a-kind clay jewelry creations. Store presence on Etsy.com. Business is promoted throughout various social media outlets. My objective is be involved in local arts and crafts shows. September 2013 to April 2015 Company Name City , State Logistics Service Representative Safely transported lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related material. Operated a hand-held scanning device to accurately track items through the transportation cycle. Strictly observed operating policies, procedures and service schedules. Demonstrated safe and courteous driving behavior. Presented a professional image to clients and the public through appearance and interaction. Conducted pre/post trip vehicle inspections and maintained a clean, neat, and orderly vehicle. Provided highest level of customer service. April 2009 to August 2013 Company Name City , State Courier/Driver PRIME INC: Over the road team truck driver; refrigerated division transporting goods throughout the US and Canada Courier of expedited small package delivery throughout Ohio and surrounding states. EXPRESS-1: Over the road team truck driver; box truck division transporting goods throughout the US and Canada. October 2002 to November 2008 Company Name City , State Legal Administrative Assistant Assistant to the Executive Vice President and General Counsel of a commercial real estate developer. Provided additional support to the Senior Vice President of Asset Management and the Human Resources Director. My primary responsibilities included, but were not limited to: Typing correspondence and legal documents; Transcription; Creating AIA (American Institute of Architects) documents; Maintaining executives' calendars; Scheduling appointments, meetings, travel arrangements; Maintaining legal filing system, confidential employee files and managed employee time off records; Maintaining records management for on-site and off-site document storage; Preparing expense reports; Maintaining confidential legal binders and closing bibles; Screening, handling and forwarding incoming calls; Acting as back up assistant to the Chairman & CEO of the company; Responsible for purchasing the office supplies, office equipment, stationery, business cards and other miscellaneous supplies; Preparing accounting budget reports on all purchased products and performing tasks in an extremely confidential, timely, accurate and efficient manner. November 2001 to September 2002 Company Name City , State Customer Service Representative Inbound member services call center. My primarily responsibilities included helping members understand their prescription drug benefits and processing home delivery service prescription orders for members via telephony computer system. March 1997 to April 2000 Company Name City , State Realtor Associate •Listed and sold properties both residential and commercial. My responsibilities included: Promotions and advertising; Working closely with mortgage companies, home inspectors, buyers, sellers and attorneys and general administrative duties October 1994 to March 1997 Company Name City , State Sales Support Coordinator Coordinated Shipments for Trades Shows, Electronics, Special Commodities and Household Goods. Primary responsibilities included: Extensive customer contact; Entering and processing orders; Handling support for sales force and assisting with advertising campaigns. April 1991 to October 1994 Company Name City , State Leasing Professional 380+ Unit Property; Received rents; Data entry of monthly rental information in computer system (PropertyPlus software program); Pursued collection of delinquent rents; Liaison for financial assistance for tenants that were in need of assistance; Updated renewal records three months prior to lease expiration; Handled security deposits and withdrawals; rent adjustments; Delinquency and credit balance reports; Processed applications for approval through district office; showed available units to prospects; prepared maintenance work orders and all administrative duties. February 1989 to April 1991 Company Name City , State Subsidy Administrator/Leasing Professional The Plaza Apartments is a 520 unit, two building high-rise property for the elderly, handicapped, and disabled. My primary responsibilities were to establish rents for the tenants based on income, assets and medical expenses, based on HUD regulations. I reviewed, verified, re-certified and notified tenant and HUD of rents and subsidy amounts approved by the Federal Government. Other responsibilities included preparing service orders, working with security, move-in inspections and bi-annual inspections of units to coincide with order of the Fire Marshall. General office duties which included purchasing of office supplies. Education 1973 Gates Chili HS City , State High School Diploma Skills Account receivables and payables, administrative duties, AIA billing, scheduling appointments, customer service, data entry, expense reports, filing, general office duties, real estate legal documents, office equipment, purchasing, scanning, telephony, transcription, travel arrangements, typing 50-60 wpm, managing executive calender, Internet and social media proficient

DESIGNER

DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS Summary Accomplished senior manager with over 15 years of experience leading complex projects and managing resources to optimize enterprise technology and support business objectives. Committed to quality and service excellence with aptitude for launching new technology platforms. Subject matter expert in Information Security Risk Management. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative solutions. Highlights OS/Platforms: Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS Networking: Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation Hardware: SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry), Telephony Systems: Cisco CUCM Tools: JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite Experience Director of Information Technology and Analytics January 2005 to Current Company Name － City , State Market-leading global credit asset management firm with $4 Billion AUM and over 120 employees worldwide. Directed the firm's word-wide Information Technology strategy. Established and instituted policies, procedures and technology to mitigate corporate security risk and position ZAIS for Sarbanes-Oxley act compliance. Identified process improvement opportunities and recommended solutions and budget requirements to management committee. Managed team of 6 resources responsible for technology management and support operations encompassing all aspects of IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks and videoconferencing. Directed project teams through all lifecycle phases handling technical escalation events. Evaluated and deployed DLP solution. Chairman of the firm's cybersecurity committee responsible for advancing the firm's security posture. Selected Accomplishments Developed and led a technology strategy for the firm that supports strong business alignments, increases profitability and provides a sound, flexible and reliable foundation for the future. Enabled revenue growth by leading the timely deployment of high-performance virtual computing environment to support new models created by internal development teams. Created Incident Response Policies and Procedures rooted firmly on the NIST framework. Developed and lead breach rehearsal scenarios both for executive roundtable tests and technical response team practices. Designed Data Governance and Classification Policies particularly in regards to Personally Identifiable Information (PII). Evaluated and deployed Data Loss Prevention system (Symantec) and created escalation procedures to comply with the firm's Data Governance Policy. Managed all security vendor relationships through the contract negotiation lifecycle and Service Level Agreement reviews. Developed associates to their fullest potential by providing challenging opportunities that enhanced associate's career growth. Recruited and developed appropriate talent pool to insure adequate bench strength and succession planning. Managed logistics, procurement and deployment of IT infrastructure in Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore and Tokyo locations inclusive of establishing a sustainable model for support. Established a viable Disaster Recovery strategy with a physical to virtual solution and liaison with all business units to generate the firm's Business Continuity plan. Spearheaded the analog to VOIP conversion of ZAIS IPT and video infrastructures (Cisco CUCM environment). Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment. while developing robust help desk systems and processes for improved trouble ticket initiation and visibility. Led the firm's Cybersecurity enhancement effort by managing the design, implementation and maintenance of the Advanced Threat Protection system, Next Generation Firewalls and Mobile Computing Security. Developed the firms Cybersecurity Policy and Incident Response Team firmly rooted on the NIST framework. Responded to audit requests from potential and current investors, met with them to discuss finding, and guided them through the due diligence process. Responded to external auditors and lead remediation efforts if needed. Reported all audits to the executive board. Fostered a culture of security awareness in the firm by obtaining executive level support for Cybersecurity initiatives and enabling acceptance of security measures through user education. Information Technology Manager January 2002 to January 2005 Company Name － City , State Manufacturing firm with over 100 year history and 170 employees. Directed hardware and software configuration, installation, troubleshooting, and support activities. Oversaw administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms. Established and managed relationships with technology vendors and service providers. Monitored and tracked call volumes, service requests, and performance metrics. Led work order documentation and change request management. Selected Accomplishments Designed and led Windows 2003 migration team. Administered CISCO multi-VLAN layer 3 switched LAN\WAN. Designed and administered CISCO VPN solution. Led the procurement, configuration and administration of all infrastructure projects. Engineered and deployed Microsoft Exchange 2003 solution including web access/spam protection/security. Planned and implemented Enterprise Resource Planning project. Responsible for disaster recovery plan/execution. Supervised IT staff and coordinated all consultants. Systems Administrator January 2000 to January 2002 Company Name － City , State Consulting firm providing portal technology to enterprise customers. Administered and supported 250 client node Windows NT environment. Planned, configured and administered the upgrade of Windows NT to Windows 2000. Maintained DNS, WINS and DHCP in multi-site environment. Maintained 85 node development server environment. Engineered and deployed System Management Server 2.0 infrastructure. Designed Workstation and Server imaging system using Symantec Ghost. Performed daily network monitoring tasks including backups (Veritas) and log checks. Data/Systems Administrator January 1998 to January 2000 Company Name － State Global provider of information technology products and services (3 Billion in revenue) Oversee and modify the daily download of data from several distributors. Uploaded data to appropriate SQL databases. Maintained and perform hardware/software upgrades on Windows FTP servers. Education Bachelor of Science : Psychology/History , 1998 Rutgers University － City , State Psychology/History Skills Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN

INFORMATION-TECHNOLOGY

SALES EXECUTIVE Summary SALES EXECUTIVE Results driven, customer centered sales executive with 24 plus years of experience in different industries. Proven ability to meet sales quotas and deadlines, successfully capitalizing on growth of customer base while maintaining sales integrity and positive morale. Articulate communicator and trusted associate with the ability to connect to a wide variety of customers and prospects. Highlights Leadership Organization & Planning Sales Presenting Customer Experience Customer Retention Marketing Strategy Discovering Customer Needs Coaching & Mentoring Revenue Generation Knowledge Of Market Employee Relations Forecasting Relationship Building Performance Management Customer Prospecting Excellent Communicator Sales Reporting Networking & Rapport Building Experience Sales Executive 12/2013 to Current Company Name City , State As the main sales person for the company, was in charge of Achieved 7% revenue growth over prior year, generating an 11% increase in profits Analyze current market and consumer trends thru sales data, interpreting the data to vendors, and management in an effort to capitalize on the sales and profit opportunities Full responsibility and management of cost controls, inventory control, budgeting, scheduling and P&L accountability Responsible for recruitment, retention, training, and other HR functions for over 40 employees to ensure quality and standards are executed in conjunction with corporate expectations Daily involvement with inventory accountability system; ensuring accuracy and availability Act as a liaison between numerous vendors to maintain a retail environment that consistently provides our guests with the products they desire and meets sales quotas Execute key marketing and promotional initiatives and strategies to maximize sales and profit margins in alignment with company goals Rated in top 10% of company Customer Service Index scoring of over 550 locations Responsible for maintaining superior operational standards and customer service levels Provide sales leads to our corporate office based on knowledge of key customers, resulting in over 300k additional fuel gallons purchased by these key customers Handle various fuel issues ensuring compliance with EPA standards and inspections. Store Sales Manager 03/2007 to 11/2011 Company Name City , State As the Store Sales Manager I designed and implemented corporate strategy for new business development and contract negotiations for this location. I utilized various systems to record and analyze sales figures to effectively forecast for future planning. Proactively managed all HR processes for 15+ team members ensuring policies were aligned with corporate standards. My strong leadership, and focus led to my promotion from small volume sales store into the largest in the area, the training location for the geographical area, and multi-unit management of two units for a substantial time period. Achieved 20% revenue growth in 2011 generating annuals sales of $7M Generated at minimum 9% revenue growth year over year (2007 to 2011) Executed merchandising direction of the store while analyzing market trends and competitor data to maximize sales Maintained awareness of market trends in the retail industry, monitoring what local competitors were doing and proactively staying ahead of the competition Handled any escalated customer issues brought to me by my team Managed sales floor merchandising presentation and stock levels Solely responsible for several HR functions including; recruitment, on-boarding, performance management and employee development. Sports Marketing Intern 08/2005 to 12/2006 Company Name City , State As an intern with UNCW's sports marketing department I was able to combine my business acumen and love of college sports into a fulfilling experience. I worked with a team of individuals to develop and execute several high profile events that are still in existence today. Assisted in the development of Midnight Madness, the University's largest sporting event Collaborated with other department members to develop and maintain a successful sports loyalty program known as Team Teal Handled promotions and activities at various sporting events Responsible for opening and preparing the Seahawk shop for daily sales and customer satisfaction. Education Bachelor of Science : Communications December 1995 East Carolina University Communications ServSafe Certified 3/19/2018 Skills budgeting, Coaching, contract negotiations, customer satisfaction, Customer Service, direction, Employee Relations, focus, Forecasting, HR, inventory, inventory control, Leadership, analyzing market, Marketing Strategy, market trends, marketing, Market, Mentoring, merchandising, office, Communicator, Networking, new business development, Performance Management, policies, Presenting, processes, profit, promotion, quality, Rapport, recruitment, Relationship Building, retail, Sales, Sales Manager I, Sales Reporting, scheduling, strategy, employee development

SALES

MATERIAL AND TOOLING CONTROL LEAD Summary Qualified  manufacturing manager and electrician  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. Looking for a long-term position with an organization that values organizational culture and integrity. Highlights Certified forklift operator Back hoe operator Electric palette jack operator Pipe laying, threading, and bending Safety trained and oriented Blueprint reading Excellent driving record Strong communication skills Work Experience Material and Tooling Control Lead 01/2012 to Current Company Name City , State Helped achieve company goals by supporting production workers.  Identified and implemented change in workplace policy and procedure to positively effect production rate and quality. Supervised team of eight skilled production and tooling machine operators. Inspected finished products for quality and adherence to customer specifications. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Worked with managers to implement the company's policies and goals. Troubleshooted problems with equipment, devices or products. Operated manufacturing machinery such as a forklift, hem saw, sheer, table saw, chop saw, drill, and recipicating saw. Bale Inspector 01/2011 to 01/2012 Company Name City , State Changed equipment over to new product. Adjusted machine feed and speed if machine malfunctioned. Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Safely operated a forklift. Chef 01/2011 to 01/2012 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Displayed a positive and friendly attitude towards customers and fellow team members. Electrician Apprentice 01/2008 to 01/2009 Company Name City , State Worked on projects, which provided value to the department, the company, and the client base. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Frequently worked overtime, weekends and holidays. Co-owner / Martial Arts Instructor 01/2007 to 01/2012 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Contributed to the operation of a clean, friendly and well maintained health club. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led learning enhancement classes focused on improving martial arts and people skills needed for success in their fitness goals. Electrical Forman 01/2005 to 01/2008 Company Name City , State Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner. Maintained open and effective communications with project teams to increase productivity. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Installed all electrical wiring during remodeling projects. Frequently worked overtime, weekends and holidays. Electrician 01/1999 to 01/2004 Company Name City , State Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Installed all electrical wiring during remodeling projects. Laid and threaded pipe. Frequently worked overtime, weekends and holidays. Skills Ability to operate forklifts, backhoes, electric palette jacks, and other heavy machinery. Proficient with Microsoft, Estitrack, and Dynamics AX programs. Proficient in scheduling, training, and managing a manufacturing floor. Efficiently able to provide customer service. Management experience for up to 20 people on manufacturing floor Installation of underground utilities and piping. Ability to install and operate electrical products such as meter centers and panels. Ability to favorably introduce change in the workplace environment. Pipe fitter. ​ Education High School Diploma 2000 Northside Skill Center City , State Electricians License : Electrician Northeast Flordia Builders Association City , State , USA

ARTS

AVIATION MAINTENANCE TECHNICIAN Profile Forward-thinking Aviation Maintenance Technician with hands-on experience performing quality troubleshooting of all aviation mechanical and electrical subsystems. Professional Experience Aviation Maintenance Technician May 2010 to July 2014 Company Name － City , State 21st May 2010 Accepted and deployed to Aviation Maintenance School. Completed 20 weeks of full time aviation maintenance school in which I was taught how to inspect, service, maintain, troubleshoot and repair aircraft engines, auxiliary power units, propellers, rotor systems, power train systems, and associated airframe and systems-specific electrical components. We serviced, maintained and repaired aircraft fuselages; wings; rotor blades; fixed and movable flight control surfaces; and also bleed aircraft air, hydraulic and fuel systems. I was also trained to filled aircrew positions such as flight engineer, flight mechanic, loadmaster, dropmaster, sensor-systems operator and basic aircrewman. United States Ceremonial Honor Guardsman November 2007 to May 2010 Company Name － City , State 7th January 2008 Hand selected by Drill Instructors to serve two years in the Coast Guard Honor Guard stationed in Washington D.C. where I represented the Coast Guard in high profile events around the world. Setup Department Mechanic January 2005 to November 2007 Company Name － City , State Worked for for the largest motorcycle dealer/maintenance company in Reno Nevada. July 2005 I was in charge of three personnel to build and deliver new vehicles and repair and deliver used vehicles under strict time constraints. Job consisted of troubleshooting, ordering, and installing parts required for repair with maximum potential profit on used vehicles. Ensuring safety of new and used vehicles before delivery to customers. All customers receiving our products would receive a safety briefing and product demonstration before transferring possession. Accomplishments Michaels Reno Powersports   1st May 2006 promoted to quality control of Michaels Reno Powersports all products built before delivery to the customer. There were 0 safety violations since I was put in charge of quality control with 0 customer complaints unresolved for each individual product produced. Coast Guard Honor Guard   1st June 2008 promoted to head Body Bearer responsible for conducting and organizing a team of 6 that performed more than 61 funeral services for late Coast Guard Veterans in Arlington National Cemetery and around the nation. 8th August 2008 Promoted to the head of the Silent Drill Team responsible for organizing 25 people to perform at events around the nation. Coast Guard Aviation   Supported over 2,500 flights on the ground. Completed Fueling operations Specialist training. Accrued and logged 232.8 hours of aircrew flight time on the MH-60 Jayhawk. Successfully and safely completed 68 missions of various safety test flights, search and rescue missions, immigration interdiction, counter drug enforcement, location determination and surveillance Intel with and for the CIA. Deployed 14 times to various locations outside of the United States. Logged 237 Maintenance procedures and assisted in over 300 more including troubleshooting and identifying discrepancies and failures, corrosion inspections, preventative maintenance, servicing, weights, rotor balancing, vibration dampening, and remove/installs. Education and Training Bachelor of Science : Mechanical Engineering , 2018 University of Nevada Reno － City , State , USA Attended University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree. Completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Aviation Maintenance Aviation Maintenance School － City , State Completed 20 weeks of full time aviation maintenance school Aviation Engineering Ashford University － City , State , USA English Composition I & II, Adult Development and Life Assessment, Personal Dimensions of Education, Cultural Anthropology Associate of Science Truckee Meadows Community College － City , State , USA Private Pilot Ground School, Fundamentals of speech. Aeronautical Engineering Embry Riddle University － City , State , USA GPA: GPA: 3.74 1st October2014 Was accepted and started attending the University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree, I have completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Meteorology, and Computer Software Applications. Skills Quality Assurance of aircraft parts and subsystems Determining aircraft airworthiness Experience Troubleshooting and Repairing:   Aircraft engines Auxiliary power units Propellers & rotor systems Power train systems, and associated airframe and systems-specific electrical components Maintaining and repairing aircraft fuselages Wings, rotor blades, fixed and movable flight control surfaces Bleed aircraft air, hydraulic, and fuel systems

AVIATION

SALES ASSOCIATE Summary Reliable and friendly worker who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Proficient in MS Office Flexible schedule Accomplishments 2014-15 ASU Scholastic Award 2010-2014 Westview High School Honor Roll Proficient in Microsoft Office (Word, Excel, PowerPoint), Valid Driver's License, Food Handler's Card Experience Company Name June 2015 to Current Sales Associate City , State • Ensure great customer service by assisting in location, availability and selection of merchandise  • Maintain store selling floor, fitting rooms, visual displays, presentation and conditions • Assist in daily store recovery, before, during or after store opening hours • Promote current sales and promotions to customers, including pricing of merchandise • Adhere to company policies, procedures, and loss prevention practices • Complete sales transactions and maintain proper accountability at registers • Process merchandise returns and exchanges courteously and under company guidelines • Support all management, leads and sales team at all times Company Name December 2014 to February 2015 Sandwich Artist City , State Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment Prepared prep and sandwiches Daily cleaning Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift. Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual. Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual. Performs light paperwork duties as assigned. Completes University of SUBWAY�courses as directed Company Name October 2013 to September 2014 Cashier/Sales Associate City , State Folded, straightened, and sorted clothes in Juniors department Rung up customers and bagged purchases Smiles and Says Hi!”  Greets all customers and Associates encountered with a smile and encourages others to smile and say hi.  Assists customers in a friendly, courteous manner. Adheres to the “Yes We Can” policy and efficiently resolves customer's questions and requests.   Supports fellow Associates through Yes We Can actions and behaviors.   Promptly responds to call box/phone pages.Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer. Solicits, opens and activates Kohl's Charge applications in accordance with Company standards. Solicits e-mail addresses from customers.  Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Company's “2 in-a-line” standard. Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor.  Processes rainchecks within Company standards. Company Name October 2012 to September 2014 Sandwich Artist City , State Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment Prepared prep and sandwiches Daily cleaning Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.   Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual. Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual. Performs light paperwork duties as assigned. Completes University of SUBWAY�courses as directed Education Arizona State University 2018 Bachelor of Arts : African American Studies City , State , United States 08/14-present Arizona State University Skills Customer Service, Retail Sales Associate, Cashier,MS Excel,Office, Powerpoint, Word

SALES

ASSISTANT OPERATIONS MANAGER Summary Experienced professional with a successful career in banking. Organized, highly motivated, and detail-directed problem solver. Possess excellent interpersonal, analytical, and organizational skills. Excels within highly competitive fast paced environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential. Self-starter and tasks oriented and ability to manage multiple-tasks Excellent written and verbal communication skills and proficient in excel, word, outlook, and access. Experience 04/2013 to Current Company Name － City , State Treasury Management Liaison Act as liaison between customer and Treasury Management Sales Consultant. Prepare Treasury Management Work Orders using the Treasury Management Implementation Automation system (TMIA) and Technical Assistance Requests. Monitor and track implementation to avoid stalled or inactive implementations. Assist the Treasury Management Consultant with gathering additional details for the setup and maintenance of Treasury Management products, including but not limited to internal and external customer contact. Prepare and review Treasury Management agreements. Under Treasury Management Consultant direction: prepare, distribute, and collect customer legal agreements for clients' signatures. Validate Treasury Management agreements for accuracy to include signature verification, and submit to Treasury Management Agreement Housing (TMAH) for processing Coordinate and submit exception pricing requests for Business Banking. Ability to work with a high level of independence, under general supervision. Ability to independently research and resolve issues regarding implementation, escalate issues as appropriate. Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area. Citibank, Account Reconciliation Processing Englewood Cliffs, New Jersey. 07/2002 to 06/2011 Assistant Operations Manager Oversee daily operations of the department of 15 staff members. Team leader for testing new software for startup of new department with regards to client implementation which resulted in a seamless transition to software upgrade. Escalated and resolved customers issues and complaints on operational matters Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance. Designed and coordinated in developing proper training programs for the employees of the organization for enhancing their efficiency. Handled all queries and client feedback in a professional manner. Supported manager in performing management functions such as staffing, training and expanding business plans. Oversee reconcilements are done on a timely and accurately basis. Work with Implementation Managers and Relationship Managers on account setups. Assist with testing of new products. Liaison between clients, IT, client service, and customer service. 06/2001 to 06/2002 Item Fraud Coordinator Company Name － City , State Supervise 10 staff members. Conduct transaction activity reviews and client relationships to determine financial risk to the organization. Review and research all items referred. Contact clients to determine validity of check/item presented if deemed suspect. Identify unusual transaction behavior patterns on clients' accounts. Access and utilize all system available, SignPlus, NCIS and Check Vision, CUSTOM, FileNet, to locate Information needed in order to complete a thorough analysis of suspect items. Inform client and Financial Center of fraudulent activity incorrect. Advise and direct Financial Center associates of action to be taken on client's account when fraud has been detected. Proven record of saving a client a substantial amount of money by identifying and alerting upper management and Fraud Department of fraudulent activities in their account. Prepare and submit daily MIS for 10 staff. 05/2000 to 06/2001 Bank Teller Company Name － City , State Accept cash and checks for deposit and check accuracy of deposit slip. Process cash withdrawals. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency. Perform services for customers such as ordering bank cards and checks. Receive and verify loan payments, mortgage payments and credit card payments. Record all transactions promptly, accurately and in compliance with bank procedures. Balance currency, cash and checks in cash drawer at end of each shift. Answer inquiries regarding checking and savings accounts and other bank related products. Attempt to resolve issues and problems with customer's accounts. Initiate and open new accounts. Explain, advise on and promote bank products and services to customers. Cross-sell banking services and products to customers. Education 5/2000 Bachelor of Science Montclair State University － City , State Skills Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision

BANKING

PUBLIC RELATIONS INTERN Summary Public relations and digital media intern with more than 5 years of experience working for leading agencies Weber Shadwick, Golin Harris and Latina PR *Strong experience working across multiple cross-office teams based in different continents *Versatile professional with successful track record in tech, B2B, social impact and consumer product *Strong experience working with Hootsuite., Sprout, and TrackMaven Skills Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars Diverse multicultural background: dual citizenship American and Brazilian, educated in the San Francisco Bay Area and in Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote Experience Public Relations Intern 08/2017 to 09/2017 Company Name City , State Media Relations - UN Global Compact in house management during UNGA week, 09/18-22 - During UNGA week, September 18-22 managed media coverage and relations with media outlets such as - Bloomberg, with Robin Blumenthal, The Economist with Matthew Hoffman, and Reuters with Laura Colby. Worked in house at UN Global Compact, with assistance of Public Relations agency, Golin Harris. Managed email, press releases, and agenda during UNGA week for head of communications of the UN Global Compact, Toby Usnik - Creative process of tags, pictures, hashtags, and topics for Twitter during UNGA week, was trending topic for three consecutive days in New York City. Inside UN building during day of speakers such as; Al Gore, Prime Minister Shinzo Abe; worked in coordination with UN security clearance for reporters, photographers, videographers, and managed camera positioning, and media green room. Managed media overview with details about UNGA media interview schedule, and overview of event. 07/2017 to Current Company Name City , State Digital Marketing - Manage social media platforms, including- Twitter, Instagram, and Facebook using social media optimization software such as; Hootsuite., Sprout, and TrackMaven. Using html. code and Peer Space software for website upkeep, including but limited to: client purchases, room and event booking, customer relations, and scheduling. Planned intimate and unique Airbnb Experiences, and mini concerts, twice a month, and event space logistics- Extremely detailed oriented for member booking calendar for cowering part of the business. Detail and experience using Google Calendar and Evernote for events in art gallery part of co-work space. Marketing Intern 10/2017 to 04/2017 Company Name City , State Digital Marketing - Researched cross border e-commerce solutions between Asia and the Americas, and how ToLocal could act as a facilitator of back end ERP (enterprise resource product) between the three continents. Used Sales Force Connect Data, a customer relations management website, to produce memos on potential e-commerce business solutions for clients between Asia and the Americas. Used Hootsuite, Sprout, and Stemdefining strategies to maximize clickthrough rate (CTR), increase reach, add followers, and promote engagement on ToLocal's social media platforms including Facebook, Instagram, and Twitter Weber Shandwick. Digital Media Intern 06/2017 to 12/2017 Company Name City , State Part of social media team for Napster South America, Honda South America; Responsible for generating content for social media platforms. Generated data to track trends related to Honda's brand on social media using metrics including but not limited to retweets, likes, and comments. Kept daily mailing lists in order to have interactions and relation such as retweets, likes, responses with key industry digital influencers in LaTam - Increased Honda's social media platforms and increased client exposure and followers. Managed the consumer research for Napster. Had weekly mailing list upkeep. Education and Training 2019 University of San Francisco Media 3.4 Bachelors of Fine Arts 2019 Communication University of San Francisco City , State High School Diploma 2013 American School of Recife City , Brazil 2012 IMG Academy City , State 2009 The American School of Leysin City , Switzerland Languages Native speaker of English and Portuguese, fluent in Spanish and conversational French. fluent in Portuguese, English, Spanish, and conversational French Skills Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent in Spanish, Spanish, strategic, teamwork, unique, video, website, web content

DIGITAL-MEDIA

HR ANALYST Summary Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives. Accomplishments Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files. Experience Company Name October 2012 to July 2015 HR Analyst Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods. Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity. Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns. Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files. Implement and maintain processes for the addition of employee documentation through Autonomy systems database. Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis. Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, and severance support. Company Name January 2012 to October 2012 HR Coordinator Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks. Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes. Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees. Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 to January 2012 Senior HR Coordinator Sales Manage schedules, travel, and meeting preparation or Area VP Sales. Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group. Analyze yearly goal progress for employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing. Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees. Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information. Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion. Confirm successful processing and payout to sales employees for vacation relief program. Maintain payables for all Background/Verifications charges to clients. Company Name September 2007 to February 2008 Administrative Assistant Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest. Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly. Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates. Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner. Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions. Education University of Phoenix 2012 Bachelor : Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014)

HR

MANAGEMENT AND PROGRAM ANALYSIS Professional Summary Human services degree, ARCOM award for successful works as a budget and Administration works in the Oklahoma National Guard training department, successfully completed and passed two administration and budget related inspections, Volunteered with the Oklahoma National Guard family programs, Proficient in Microsoft Office to include, Excel, Power-point Word/ Typing 45 Words per minute. Experience in briefing administrative issues, strategies, and solutions. Experience in gathering research, searching polices, regulations and verbally communicating end results. Ability to use extensive budget knowledge to mentor and train others that are new to the field. Organized and rebuild Oklahoma Counter drug administration and financial records to meet National Guard Bureau standards receiving a 100% in administration and 88% in finance while undergoing evaluation. Ability to lead and take direction, work well with others. https://www.usajobs.gov/ Applicant/Resume/ListResurnes 3/9/2015 https ://www.usajobs.govIApplicant/Resume/ListResumes 3/9/2015 Core Qualifications File/reAnalytical reasoning Budget forecasting expertise Account reconciliation Superior research skills Complex problem solving Effective time management Spreadsheet development Financial Records and Processing Oral and Written communications Computer proficiency Records Maintencance Experience Management and Program Analysis 08/2011 to 12/2015 Company Name City , State Maintain detailed record of budgetary transaction for annual operation of the SAO(State Aviation Office) budget Managed accounting operations, accounting close, account reporting and reconciliations. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Restructured and analyzed [Software program] to improve budget reporting .Revised and streamlined inefficient work procedures with automation software. Analyzed costs and revenues to project future trends. 01/2011 to 08/2011 City , State 43,000.00 USO per Year Hours per week: 40 Budget technician (This is a federal job Analyzes funding for Oklahoma National Guard Aviation Flying Hour Program, Counter-Narcotics Program, and Additional Flight training Periods to aid effectiveness and to identify deficient areas or trends. Independently or as assigned undertakes projects which involves surveys, comparisons and studies of current and past operations. Reviews, evaluates and analyzes obligations and expenditures. Prepares aviation summaries for reports submitted by subordinate AASF's. Summarizes and interprets significant data collected and relates this data to aviation plans, standards, and actions; identifies and analyzes deficiencies in resource consumption, training, workload and scheduling, and evaluates deviations from standards, plans and estimates to determine cause and impact on aviation mission. Advises management when manpower authorizations, based on analytical and statistical studies, appear unbalanced. Identifies and validates the manning required to support the mission assigned the organization by the use of various forecasting and statistical techniques. Evaluate changes in the aviation operation plan for programs that will affect the FHP and training capability forecast. Based upon higher guidance develop and annual budget for the aviation program. Reviews prior and current budgets/funding trends, complies funding projections and prepares funding recommendations. Anticipates requirements for aviation funds by reviewing execution plans and recommends appropriate action such as reprogramming funds from one project or facility to another to correct funds shortage. Develops annual training budget data for training programs. Provides cost analysis for unit school proposals and the Synthetic Flight Training Simulator Program. Forecast budgetary requirements to support centralized/specialized aviation training programs in areas such as ammunition, Parts, Oil, and Lubrication, repair parts, flying hours and personnel requirements. Knowledge of analytical and evaluative techniques to analyze program elements of the aviation program in terms of capabilities and requirements. Knowledge of administrative regulations and operating procedures to identify, analyze and provide recommendations for improving aviation methods and procedures. Proficient with ARMY computer programs such as AFCOS, SAP financial system, STANFINS, Defense Travel System as well as Excel and word. Supervisor: Clifton Barger (405-228-5473) Okay to contact this Supervisor: Yes. 10/2007 to 01/2011 Company Name City , State Series: 0561 Pay Plan: GS 43,000.00 USO per Year Hours per week: 40. Budget assistant (This is a federal job Objective as a Budget assistant was developing procedures and administrative processes concerning the preparation and execution of the Oklahoma National Guard Mobilization and Training budgets totaling over $100 million dollars by accurately and timely analyzing and evaluating each budget ensuring achievement of department priorities and mission objectives are met. My office duties consisted of but not limited to: Reviewing all fund requests, monitoring budget account balances, Monitor outstanding obligations, validate obligations. Conduct monthly reviews of unliqudated obligations, computes and consolidates statistics for the current and following fiscal year, and supplemental budget requirements for periodic or special activities arising after budget has been completed. Reviews pay action documents for accuracy, authority, completeness, and conformity to regulatory and statutory requirements. Verify accuracy and agreement of payroll totals with accounting controls and reconciles differences. Developed budget estimates to include Mid-Year review for all assigned accounts based on experience performance factors or historical data. Monitored fund request and ensure account balances to not exceed the annual funding. Allocations. System knowledge in SIDPERS, AFCOS, GFEBS, FTSMCS, DTS, Microsoft Office to include Power point, word, excel. Supervisor: Bobby Yandell (405-228-). Education Bachelor's Degree : Human Services 01/2010 University of phoenix City , State , United States GPA: GPA: 3.4 GPA: 3.4 Credits Earned: 120.00 Human Services Aviation Operation Specialist 06/13 GFEBS (SAP) Courses 01/11 36B Financial Management 3/10 Activity Managers/Budget Analyst Course 12/09 Microsoft Office 05/07 Microsoft Excel 05/07 AFCOS advance course 04/06 11/09 Languages Languge_ English Additional Information Affiliations: Oklahoma National Guard - Soldier/ES Oklahoma National Guard Employee appreciation - President A_m_er_ic_an Comptroller Division - Member Name Skills accounting, administrative, administrative duties, Analyst, Army, budgets, Budget, conferences, cost analysis, Credit, DTS, staff training, English, financial, Financial Management 3, forecasting, forms, Funds, Letters, managing, meetings, Microsoft Excel, Excel, Microsoft Office, office 3, office, Power point, Word, Oil, organizing, payroll, personnel, police, policies, processes, proposals, maintain records, Safety, SAP, scheduling, statistics, Supervisor, surveys, Technician, answering phones, Phone, training programs, Type, typing

AVIATION

INTERN Professional Summary Client Negotiation and Mediation skills. Client Relationship building/management derived through experience. Problem identification and Solution Development Impressive management experience in systemization and regulatory compliance. Possess excellent oral and written communication skills, as well as, interpersonal skills among colleagues and outside vendors. Strong customer/client focus with the ability ascertain and analyze customer needs. Result-driven professional who has a positive attitude that serves as a foundation to deliver strong sustainable results. Maintains the skillfulness to envision new program conceptions to effectively network, collaborate, and maintain positive partnerships with staff, community and vendors. Complex problem solving skills, compassionate, safety-conscious self-starter. Education and Training Prairie State Jr. College May 2012 Associate of Arts : Psychology City , State , USA Governor's State University December 2014 Bachelor of Health Administration : Health Administration City , State Deans List (2014) Academic Achievement Award Governors State University 2014 Associate of Arts : Nursing Home Administration City , State , USA GPA: Dean's List NHA certification Skill Highlights Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Patient-oriented Personal and professional integrity Relationship and team building Cultural awareness and sensitivity Critical thinking proficiency Professional Experience Company Name September 2014 to July 2015 Intern State Updated proposals in compliance with CME operational standards. Developed a working knowledge of the continuing medical education department processes and functions at Advocate South Suburban Hospital. Helped to coordinate and/or actively participate in various educational programs, meetings, and luncheons for the medical staff. Developed an increased awareness of the southland's competitive market for healthcare services. Maintained ongoing professionalism and strong interpersonal skills needed to achieve the goals of the department. Developed a working knowledge of word and excel worksheets. Executed all phases of credentialing for providers and facilities. Completed credentialing and re-credentialing for facilities and practitioners. Contacted providers/practitioners for information to comply with all federal, state and local regulations. Maintained provider files with current documentation for individuals and facilities. Served as a source of information regarding the status of credentialing activities. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Served as liaison between management, clinical staff and the community.Ensured the accuracy of public information and materials.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Company Name January 2002 to January 2014 Real Estate Broker City , State Manage daily operations in assisting buyers and sellers in obtaining financing and housing to meet their unique qualifications and situations. Networked with mortgage companies and other affiliates to bring closing in the housing process. Delegated correct responsibilities needed for positioning clients into the right programs. Organized work schedule to achieve timely processing of all responsibilities. Maintained client/vendor database by utilization of data entry. Company Name January 2008 to January 2012 Personal Care Attendant State Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Company Name January 2002 to January 2011 Mortgage Consultant City , State Originated residential mortgages locally, including home purchases, refinance transactions, new construction and small commercial lending working closing with clients and staff. Compiled required documentation for quick expediting and processing conducive with underwriting guidelines. Formed synergistic relationships with industry partners in core market. Professional Affiliations Member, Healthcare Administration, SHCMA, Governors State University, 2012 - Present Skills Strong interpersonal skills,

ADVOCATE

BUSINESS DEVELOPMENT DIRECTOR Experience BUSINESS DEVELOPMENT DIRECTOR January 2010 to Current Company Name － City , State Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees. Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs. Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%. Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles. Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM. SALES MANAGER January 2004 to January 2010 Company Name － City , State Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget. Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume. Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%. Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M. Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015. Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines. Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area. Expanded the employee base from four team members to eight. Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50. In command of $1MM inventory acquisition and product management. Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year. General Sales Manager Company Name － City , State Sales Manager Company Name － City , State Sales Manager Company Name － City , State Accomplishments Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM. If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities.". Scott F., Corporate General Manager. Fuccillo Automotive Group. Education Bachelor of Arts Degree : Business Administration and Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration and Management Summary ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director. Skills Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website

BUSINESS-DEVELOPMENT

INSTRUCTOR/WRITER Experience Instructor/Writer February 2013 to Current Company Name － City , State Conducted student training Administering Maintenance instruction in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Administered performance evaluations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Prepared and reviewed lesson plans, course materials, references, training aids, briefings, slides, and presentations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Supervisor: Jonathan Hoesley (757-878-5350) Okay to contact this Supervisor: Yes. Maintenance Supervisor July 2011 to November 2012 Company Name － City , State Managed and coordinated maintenance/production activities of 30 subordinates. Supervised and provided technical guidance to maintenance personnel performing UH-60 A/L aircraft and subsystem maintenance and evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes. Technical Inspector August 2010 to June 2011 Company Name － City , State Inspected, monitored, observed and evaluated maintenance operations to ensure compliance with the latest version of maintenance manuals and to ensure that all documentation is thoroughly and accurately researched and accomplished. Reported deficiencies and recommended corrective actions. Ensured established standard procedures are observed for conducting ground tests and preflight, daily, scheduled and unscheduled, special and conditional inspections as well as for safety-related matters such as coordinated efforts to enhance safety, accident prevention, safety stand-down programs and procedure interpretations. Responsible for the overall operation of the Inspection Department and as such, had final authority to the releasing of airframes, engines, appliances and component parts. Quality Assurance Evaluator June 2007 to June 2010 Company Name － City , State Served as a Quality Assurance Evaluator (QAE) for the Aviation Center Logistics Command, involving the Aviation Maintenance contract. Supported the Aviation Training Brigade (ATB) commander's mission to train Army aviators by acting as a liaison between the ATB and the maintenance contractor, coordinated logistical requirements and monitors contractor performance. Coordinated between ATB and the contractor to resolve any difficulty encountered with maintenance techniques, work accomplishment, technical compliance with directives, or any other support requirements allowed within the contract specifications. Implemented the Contracting Officer Representative's (COR) quality assurance plan by performing quality assurance plan by performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) and evaluations of contractor performed aircraft maintenance and repair (Aircraft Availability Inspection (AAI) in support of organizational and intermediate maintenance on aircraft types assigned. UH-60 Blackhawk 3 years. Supervisor: Bill Hensley (334-255-0717). Okay to contact this Supervisor: Yes. Education Technical or Occupational Certificate : 3 2009 North Central Institute － City , State , United States GA-101 General-Airframe Job Related Training: Instructor Certification for UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals of Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality & Manufacturing Fundamentals PQM101 Section 302, 18 March 2008 Personal Information (*) Indicates professional reference Skills streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting Additional Information (*) Indicates professional reference

AVIATION

ARTS INSTRUCTOR Summary Motivated teaching professional with over 22 years' experience addressing student needs and ensuring proper student development through formative assessments and student-centered innovations in curriculum implementation of art across multiple content fields. Highlights Creative lesson planning Adept classroom manager Differentiating instruction specialist Data-driven curriculum expertise Learning disabilities expertise Assessment techniques for documented growth Kind and empathetic Urban public schools background Experience Arts Instructor , 08/1990 - 05/2012 Company Name - City , State Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Tempe and Arizona Board of Education Art standards Taught visual arts, specializing in photography, serigraphy, ceramics, mural painting, mask making, glass mosaics and commercial graphic arts applications. Recognized success in art curriculum. Curriculum Designed, developed and implemented daily lessons for 150 students daily Effectively motivated students through interactive teaching with audio and visual aids and stimulation of the creative imagination. Good working relationships with parents to resolve conflicting educational priorities and issues. Successful experience in positions of leadership which demanded flexible problem solving skills and organizational abilities. Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field. Used a variety of teaching methods such as lectures, discussions and demonstrations.Presented all class material and policies accurately and clearly for 8 classes each semester. Arts Instructor , 01/1998 - 01/2012 Company Name - City , State Designed and Implemented over 10 individually focused programs in the arts for after school programs including claymation, ceramics, mask making, drawing, photography, silk screening and painting. Methods Applied Curriculum Design: designed, developed and implemented daily lessons for 150 students daily. Education Strategies: employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development: planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting: established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration: increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Education 2002 Arizona State University - City , State , USA Masters Education Masters Degree in Secondary Education Curriculum Development 1973 Arizona State University - City , State , USA Bachelor of Fine Arts Photography Graduated with high honors; specialized in photography and printmaking. Arizona Board of Education - State Certifications   Structured English Immersion K-12 Secondary Education 7-12 Certification Art Certification K-12 Interests 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Additional Information Accomplishments and Awards 2013 Implemented and designed claymation Artist-in Residency project for Piaute Middle School, Paradise Valley Arizona 2012 Lifetime Achievement Award, presented by the Tempe Diablos at Grady Gammage, Arizona State University 2011-2012 Lead artist implementing international INSIDE OUT art project. Guadalupe Arizona Documented online and on HBO documentary on J.R. and his project 2005 Art and Writing: Interdisciplinary Inquiry, Discovery and Meaning Making; published by the National Art Education Association, Reston Virginia. 2005-2006 PTA Recognition of Service and Teaching Award. Fees Middle School, Tempe Arizona 2004-2005 Tempe Diablos Excellence in Education Award. Wrote award winning cross-content curricular adventures combining visual arts with computers, home economics, science, history, graphic arts, through the creation of functioning restaurants serving over 300 family, friends and teachers. Fees Middle School, Tempe Arizona 1997 Art Education Magazine: Rites of Passage for Middle School Children. Focus of research of use of humor in the classroom. 1996 Focus of participant research published in Middle School Division of National Art Education publication: A Participant Observation Study of how a Middle School Art Teacher Integrates Multiculturalism. 1995 Pacific Region 11 states/territories Secondary Art Educator of the Year, National Art Education Association. 1995 Excellence in Education Award for writing Southwest Cultures through Art. Tempe Diablos, Tempe, Arizona. 1995 Implemented NBA/Coca Cola's "Stay in School" Mural for All Star program, Phoenix Arizona. 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Skills Art Education Curriculum Design and development, Goal Setting and leadership and organizational skills Instructional skills in mural painting, photography, hand built ceramics, claymation, computer animation, serrigraphy, graphic arts, drawing, Lesson Plan Development utilizing Creative Problem solving skills,

ARTS

FINANCE MANAGER Summary Detailed oriented Finance Manager who is adapt at meeting dealership and customer expectations. A proven top producer track record of at least 15 years in the automotive and F&I department. Consistently exceed monthly goals by dealership. Top producer in all past dealership employment, while maintaining CSI scores above company standards. Excel at accurately and timely funding of both paper contracts and Econtracting. Well trained in menu selling of vehicle service contracts, maintenance, and aftermarket products. Compliant Skilled at tracking customer balances, approving loan applications, and verifying customer information. Specialize in establishing productive relationships with customers seeking finance options.  Looking forward to harnessing all existing skills and aligning it with a company that has long term success and upward mobility. Highlights Solid knowledge of financing procedures and credit options within the auto industry Ability to offer a variety of financing options to customers Adapt at effectively supervising smaller and larger staffs Ability to establish and maintain an updated customer database Proficient at working well independently and in a team environment Extensive internal and external communication and organizational skills Accomplishments Top Finance manager of the year for the past 2 years. 2002 salesman of the year 2003 Closer of the year, was presented with a Rolex watch Top producer from salesman to sales manager (can provide numbers for your review) Averaging $2,000 gross profit per unit sold Hit all mandatory penetrations every month. Experience Finance Manager , 08/2012 to Current Company Name － City , State Develop loan packages for lenders and maintain accuracy in all paperwork Analyze credit reports, verify customer employment, financial data and fiscal statements Offer vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products, extended warranties, complete explanation of manufacturer and dealership service procedures and policies Seek new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs Maintain profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Submit paperwork to and obtain approval from finance sources on all finance deals Work with Sales Manager to secure a reasonable profit from every sale Check all paperwork for correct title, lien information, taxes, etc. Establish and meet monthly objectives Verify insurance with customers agents, obtain deposits, verify trade payoffs Negotiate with financial institutions to get deals financed and funded Prepare and submit DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Handle cash, checks and credit card payments for in house financing as well as daily transactions Understand and comply with federal, state and local regulations that affect new and used-vehicle and finance departments preformed administrative functions such as handling phones, filing, faxing copying and data entry Prepare contracts and Warranty forms Facilitated DMV Paperwork Products sold included alarms, lojack, warranties, maintenance Contracts, fuel savers etc. Familiar with loan structures, rates, and bank programs. FINANCE DIRECTOR/SALES MANAGER , 09/2006 to 07/2012 Company Name － City , State Top nationwide numbers on both the sales desk and in finance. Established and maintained monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores Oversaw dealership's customer loan origination and approval process while maintaining strong relationships with prime and subprime lenders Generated monthly, quarterly, and year end reports Ensured that all dealership processes and procedures were followed Analyzed credit reports, verify customer employment, financial data and fiscal statements Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies Maintained profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Established and maintained good working relationships with several finance sources, factory and otherwise Submitted paperwork to and obtain approval from finance sources on all finance deals Checked all paperwork for correct title, lien information, taxes, etc. Established and met monthly objectives Verified insurance with customers agents, obtained deposits, verified trade payoffs Negotiated with financial institutions to get deals financed and funded Prepared and submitted DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Understood and complied with federal, state and local regulations that affect new and used-vehicle and finance departments Familiar with loan structures, rates, and bank programs. Managed finance department  Responsible for dealership being contractually and legally compliant Worked directly with the Manufacturer to insure compliance training was implemented Compliance with all DMV contract law Implementing and training finance staff while maintaining an incredible profit center for the dealership. Sales Manager , 05/2001 to 09/2006 Company Name － City , State High volume dealership selling 250-300 cars a month. Managed a team of 6-8 salesman, motivated, trained, and set goals. Forecasted goals and objectives for the department and strived to meet them Established recommended sales and profit objectives Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals Stayed abreast of incoming inventory, features, accessories, etc., and how they benefit customer Attended managers meetings and training as requested Reviewed and analyzed actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Knowledge of all federal, state and local laws which govern retail auto sales Interacted with all departments to realize customer satisfaction goals Recruited, hired,managed, and monitored the performance of all vehicle sales employees Supervised the efforts of a salesperson to enhance the image and customer satisfaction ratings of the dealership Monitored and analyzed salespeople's performances Assisted salespeople closing deals Communicated with salespeople to ensure that dealership policies and procedures a were understood and followed Maintained a timely owner follow-up system Owner/CEO , 07/1995 to 05/2001 Company Name － City , State Founded and successfully developed a mid-level nutritional internet business Marketing and Advertising Performed accounting functions; accounts payable, accounts receivable, invoicing, monthly account reconciliation, and bank deposits Web-Site Development Handled all bill collections and credit inquiries Arranged and conducted staff meetings Managed all employees and staff Domestic & International Shipping/Packaging Responsible for maintenance of equipment and company vehicles. Skills Career minded personality with expertise in sales and management.  Strong communication and customer service skills. Experience in creating a positive sale environment.  Finance Director experience, strong attention to detail and follow up skills.  Administrative duties, preparing contracts, account reconciliation, accounts payable/receivable, credit, e-commerce, invoicing, marketing, windows applications, organizational skills, public relations, web-site development, web marketing. Education Business/Marketing Business/Marketing Business Administration , 1985 Coeur d'Alene High School Business/Marketing Business/Marketing Business Administration Business Administration Business/Accounting , 1987 North Idaho College                 Business Administration Business/Accounting Business/Accounting Trend Business College Business/Accounting Graduated with Honors

FINANCE

BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Experience Company Name City , State Behavioral Interventionist 01/2010 to Current Demonstrate knowledge of growth & development as it relates to pediatric and adolescent populations. Establish a positive rapport with clients to help resolve social, personal, and academic issues. Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors. Participate in treatment team planning meeting and/or family counseling sessions as requested. Initiate monthly therapist contacts. 95% Compliance with agency policies and procedures. Identify community resources to aid in client's treatment goals and aftercare. Company Name City , State Recruiter 01/2008 to Current Instituted an action plan to recruit new students using innovative methods to the College such as: Forensic Botany Day, Summer Agri-Science Institute, collaborating with departments across campus (i.e. undecided majors), meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment, developed website presence (recruitment/marketing of academic programs) and by showcasing the College of Agriculture and Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith * Ph: (302) 241-7315 * [email protected] Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding: academic scheduling, career development, internships, co-curricular experiences and research opportunities throughout student's undergraduate experience. Collaborate with faculty/stakeholders in enhancing professional development opportunities for students. The Secretary's Scholars Program MonSanto Agriculture Future of America (AFA) USDA-Animal, and Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department of Transportation (DelDOT) Coach/mentor for Delaware State University's College Survey Inventory (CSI)/Retention Management System to proactively retain at-risk students. Review/discuss personal survey inventory with student to discuss transition into higher education. If needed, refer and follow-up with student to proper student support services to retain, engage, and help ensure completion of academic program. Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri-Science Institute at Delaware State University's campus for sophomore and junior high school students to work with researchers and develop group research projects, with the goal of positive agriculture related engagement students are more likely to major in an ag-related area upon attending college at DSU. Funded by USDA-CSREES for $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). Increased student enrollment by 4% on average per year in the area of Agriculture & Natural Resources within the College of Agriculture & Related Sciences. Developed and implemented the College of Agriculture & Related Sciences' Student Ambassador Program to assist in recruitment endeavors, and student professional development. Conducted outreach activities geared towards agriculture education for Capital School District. Recognized by the City of Dover and Capital School District as a "Community Partner of the Year.". Company Name City , State Advisor 01/2008 to 01/2011 Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter's operational budget. Developed professional development series workshops for Delaware State University students. Mentored students in the areas of: academia, importance of outreach activities, professional development, and graduate school. Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally. Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS' 25th Annual Career and Training Conference in Orlando, Florida. Company Name City , State Teacher/Coordinator 01/2008 to 07/2008 Worked closely with administration, guidance office, parents and students to ensure efficient placement into the daylight/twilight program. Administrator for the Novel Stars Software System for the Lake Forest School District. Taught 75 students on a myriad of high school subjects (Mathematics, Health, English, Science, Social Studies, etc) through computer-based learning applications. Processed completed coursework to counselors for earned high school credits. Sustained a high level of classroom management to ensure a stable educational environment. Serviced homebound students utilizing the Novel Stars System from outside the school building. Company Name City , State Adjunct Professor 01/2007 to Current Taught Marketing Agricultural Products. Department of Agriculture & Natural Resources). Taught Introduction to Algebra utilizing real-life situations to enhance student's comprehension of subject content. Department of Mathematics). Taught Career Development in Agriculture. Southern Illinois University Carbondale in the Department of Plant, Soil Science, and Agricultural Systems). Held weekly tutorial sessions to ensure student's comprehension of subject material. Education Master of Science : Plant and Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) , City , State Plant and Soil Science Agriculture Education Master of Science : Agriculture Economics International Trade North Carolina A&T State University , City , State Agriculture Economics International Trade Bachelor of Science : Agriculture Business Delaware State University , City , State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS), Collegiate Future Farmers of America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), and Black Graduate Student Association (SIUC), and National Association for College Admission Counseling (NACAC). Awards & Accomplishments 2011 "Academic Organization of the Year" honored by Delaware State University's Office of Student Leadership and Activities. *2011 "Advisor of the Year" honored Delaware State University's Office of Student Leadership and Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website).

AGRICULTURE

FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School *Created excel sheets to organize members' availabilities and keep track of resources needed for the program *Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students) *James Scholar *Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016) *Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism *Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program

FITNESS

INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated Governance manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team adept at problem solving and risk analysis. Audit and Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment, effectively implement IT business strategy, drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT capabilities and maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner with teams to create efficient cross-functional processes by eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE Outstanding Mentoring skills, adept at coaching junior and senior personnel, portfolios while collaborating cross-functionally and interdepartmentally increasing growth and confidence among team members FINANCIAL POLICIES & FORECASTING PROJECT Deployment & REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management of Information Security practices, specifications, and architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS & ORIENTATION Progressive experience with managing enterprise security initiatives and culture and the development of appropriate audit procedures, policies, managing IT SOX governance & compliance to build a risk-based security escalation paths, tracking, documentation, and a highly trained team proficient Management Experience in enforcing key SOX requirements throughout the enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled with enterprise policy creation and negotiation acumen Possess comprehensive technical background and management experience RESOURCES UTILIZATION TRAINING & DEVELOPMENT Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 to 11/2013 Company Name － State McAfee EEPC). Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product. Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems. Support included Windows (XP and 7), Linux (Red Hat), and Mac (OSX). Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens. Served as main escalation point for de-synchronization issues and hardware-based troubles. Led the executive support team which provided "white-glove" support for director level and above Active Directory administration ranging from SSO integration to forest creation, to simple user administration. Identified,. Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State researched and resolved AD issues relating to advanced administration and GPO creation. Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants. Resolved complex hardware and software issues, and served as tier 2 and 3 support when needed. Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with. Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State varying degrees of service contracts, in significantly diverse environments. Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and software usage statistics to prepare and present recommendations to increase security and productivity of the business Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's individual ecosystem, and tracked utilization statistics to increase revenue for the operations center. Company Name － City , State Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies to mitigate risk and ensure compliance with SolarCity policies and standards. Implementation and administration of forensic imaging enterprise solution. Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX identified by our Legal team. Governance and Compliance program Outstanding mentoring skills, adept at coaching junior and senior personnel, increasing growth and confidence among team members. deployment of Vulnerability Assessment Concept-to-completion driver for the platform Interdepartmental mediator focused on converting identified risks, divergent - programming and non-compliant applications and software into enterprise- level solutions complete with policy guidance and remediation measures Vendor assessment, negotiation and then implementation of an upgraded security Managed Information Security projects, including planning and development of platform including firewall, proxy, new processes and technologies in areas of intrusion detection and response, category-based filter and VPN management of vulnerability assessment practices, and vpn authentication. Reduced the total cost of ownership for our Anti-Virus system by streamlining the Identified technical/mobility improvements to physical security designs, Author and maintain all Information deployment and administration processes providing a risk-based methodology, increased incident management landscape Technology, and Information Security and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform. Education and Training Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology Associates of Arts (AA) : Information Technology Heald College Information Technology Associate of Applied Sciences (AAS) : Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author

INFORMATION-TECHNOLOGY

MANAGER OF PUBLIC RELATIONS AND COMMUNICATION Summary Creative thinker, who is not afraid to work outside her comfort zone. Motivated team player, results orientated with a focus on achievement. Seeking to develop her career and is currently looking for a suitable position with an organization that values diversity and hard work. Areas of Expertise: project management Administration and Management Conflict management Youth programming Critical Thinking Spotting opportunities and identifying threats Personal Skills: Judgment and Decision Making Team Player Social Perceptiveness Active learner Adapt to working in diverse environment Highlights Program management Administration Conflict management Youth programming Collaborative manager Analytical thinker Spotting opportunities and identifying threats Team Player Adapt to working in diverse and environment Experience Manager of Public Relations and Communication Nov 2013 to Jan 2015 Company Name － City , State •Led the development and implementation of overall Public Relations Strategies •Developed proactive relationships with government, the media and other stakeholders. •Managed the organization of Group VIP visits and arranged meetings requested with authorities including President's Office, Prime Minister's Office as well as Ministry of Oil and Minerals and Attend Group VIP meetings. •Managed and supervised the content of the Company's website •Supervised the establishment of advertising and publicity materials in stands/exhibits required in the Company's participation in relevant conferences •Integrated Public Relations activities into overall promotional campaigns to support the Company's objectives and collaborate with other cross-functional divisions/departments for this end. •Established positive professional ties with Public Relations personnel in shareholder companies to ensure consistency and alignment of PR messages and initiatives. Team Leader Democracy and Governance Jan 2010 to Jan 2013 Company Name － City , State Served as a democracy expert tracking all levels of policy, technical, developments, legislative and legal changes in the democracy and governance arenas affecting USAID's activities and objectives in Yemen. Advised the USAID management team on projects developments and possible programmatic impact. Drafted concept papers, designed documents, project papers, terms of reference and other relevant documents for proposed new activities. Provided input and analysis towards the development of the USAID Yemen overall democracy and governance sectoral strategy. Oversaw and managed US government investments in DG and monitored and evaluated implementation against contractual obligations. Areas of work include gender equality, anti-corruption, elections, parliament, civil society, peaceful conflict mitigation, and youth civic engagement. Assisted in the design of the USAID's "Yemen Stability Initiative" aimed at tackling root cause of violent conflicts in the tribal areas through provision of economic opportunities for youth, vocational training, and peaceful conflict mitigation skills and tools. Worked closely with Key government offices including: Supreme National Authority for Combating Corruption, High Tender Board, Central Organization for Control and Audit, Ministry of Finance and Ministry of Planning among others, Parliament, Supreme Commission for Election and Referendum and Ministry of Local Administration. Managed key USAID projects with the following implementer: NDI, IFES, ADRA, Save the Children, MSI, UNDP and Partners for Democratic Change. Liaised with donors and embassies representatives to advance the Democratic reforms agenda for Yemen. Public Affairs Specialist Dec 2000 to Nov 2002 Company Name － City , State Developed and implemented the Democracy Small Grants program which funded local non-state actors in Yemen in the areas of education, gender equity, youth, economic development and democracy. Organized and implemented cultural programs and provided follow up on all educational and cultural programs. Cultivated a solid network among public institutions and leaders in the civic sector around the country. Designed the capacity building training for NGOs in remote parts of Yemen. Supported the funding of key civic projects including: Children Parliament, NGOs Directory in Yemen, First Educational Yemeni Cartoon, Children Library, and Women Income Generation project and Youth Community Participation. Was awarded the Foreign Service National award of the Year 2003 for high achievement in the outreach to the civil society and positive outcome and impact of the program. Child Project Officer May 1999 to Nov 2000 Company Name － City , State Served as Project Officer in the Community Based Rehabilitation and Inclusive Education project for children with disabilities. Managed program activities at rural areas and oversaw training and recruitment of local staff for the local rehabilitation offices in each area. Conducted surveys and evaluation of program impact and advised management of outcomes. Worked closely with donors to ensure synergy among on-going projects in the four targeted governorates. Liaised and coordinated with organization branches, Yemeni ministries, NGO representation and local and external consultants. Education M.A , Arts June 1996 Colorado State University － City , State Arts Additional Information Awards Nov 2009 Youth Leaders Award, Save the Children, Sanaa Nov 2007 US Department of State, Swanee Hunt Award for Advancing Women's Role in Policy Formulation, Washington DC Nov 2006 US Department of State Superior Honor Award, Sanaa May 2006 US Department of State Meritorious Honor Award, Sanaa May 2005 US Department of State Certificate of Appreciation, Sanaa Skills advertising, concept, conferences, content, equity, Finance, functional, government, Grants, investments, legal, materials, meetings, Office, MSI, network, Oct, Oil, PDM, personnel, PR, Prime Minister, Programming, Project Design and Management, Public Relations, publicity, recruitment, Rehabilitation, strategy, Supervision, surveys, Tender, website

PUBLIC-RELATIONS

ENGINEERING OPERATIONS DIRECTOR Executive Profile Senior Software Executive Senior Software Executive who is a key contributor to strategic planning and product development. Highly skilled at creating and implementing key software improvements and process changes by uncovering major process limitations, maximizing profitability, scalability, and competition in the global marketplace. Accomplishments (over last 15 years +) Reported directly to C-level executives and Board members, successfully bridging the gap between the business and Engineering, implementing strategic plans and ensuring that the engineering teams are aligned to business goals. Agile expert and evangelist, running software development teams for over 17 years and specifically agile software development for more that 13 years. Reorganized and transitioned many teams and companies to become smooth running agile groups, drastically reducing delivery issues, making the work very transparent, empowering team members to become self-directed and accountable to their commitments. Skilled at managing entire software development process and employees including QA, Project Management, Technical Support, on and offshore teams, contractors, subsidiaries, and merger/acquisitions. Successfully on-boarded the engineers and technology from an acquired company and quickly merged their intellectual property (IP) into the main product line. Advocate for strong Engineering Best Practices, including design & code reviews, paired programming, unit tests and continuous integration testing through automation. Including, establishing leading and trailing engineering metrics, which provide strong indicators of product quality and delivery schedule. Managed globally distributed teams ranging from 15-60 people, with P&L responsibilities between $2M - $6M. Teams have been located in US, Germany, Hungary, Russia, China, and Argentina. Consistently an early adopter of critical trends in methodologies and practices, which transform and refine processes to increase the delivery of business value. Skill Highlights Technology · Java · Amazon AWS · Hibernate · PHP · EC2 · Elastic Search · C++ · JSMVC · JUnit · C · HTML · Selenium · CanJS · CSS · Aurora · PL/SQL · Bootstrap · Jenkins · Oracle · Python · Phabricator · My/SQL · AJAX · GitHub · JavaScript · Camel · Jira · REST and SOAP services · MongoDB · Perl Professional Experience Engineering Operations Director January 2014 to Current Company Name － City , State A high growth company, whose suite of services help researchers successfully communicate their work. Identified misalignment between technical teams and business, reorganized the technical teams and aligned technical metrics to support business KPIs, increasing revenue and cost savings. Doubled team to 20 people in 4 months, by introducing a new improved hiring process that quickly filtered out non-qualified candidates and increased our acceptance rate to over 90%. Awarded Culture Champion Award. Director of Software Development January 2012 to January 2014 Company Name － City , State A non-profit organization devoted to the advancement and well-being of dogs. Turned around a multiyear software delivery failure, by re-architecting the approach taken, changing the technology used, and transitioning the team to Agile; putting the software back on budget and on time. Reduced technical dependency on old technologies by road mapping out a multiyear strategic technology plan, reducing number of technologies used throughout the department by 50%. Responsible for web based PCI compliant e-commerce software, connected to an enterprise database. Chief Operating Officer January 2010 to January 2012 Company Name － City , State Public safety software and services company focused on enterprise-class software for Fire and EMS Departments. Implemented a SaaS solution, allowing smaller towns and cities the ability to use and integrate with the Fire and EMS software. Reduced customer's server upgrade time from 4 days to 4 hours. Removed the requirement, caused by software limitations, that hard mounted mobile computers be removed from fire trucks and brought into the IT dept for upgrades. Reduced a mobile computer's install and upgrade times from 1 day per machine to 2 hours. Vice President of Engineering January 2001 to January 2010 Company Name － City , State A mid-sized 3D software company for creating digital models of physical objects, including both 'off-the-shelf' and customized commercial applications. The software is used globally in markets such as: rapid prototyping, reverse engineering, inspection, and healthcare. Grew revenue from $0 to over $16M with a CAGR greater than 30% for 6 consecutive years. Integral in receiving 6 term sheets of similar valuation resulting in $8M in VC funds in 2008. Expanded company organically from 22 to 110 employees, coordinated effectively with Sales, Product Development, and Marketing teams to produce globally competitive products. Conceived of and implemented critical changes in software architectural designs creating a partner eco- system. Director of Software Development January 2000 to January 2001 Company Name － City , State A 30 person company using its patented lens system to project a standard 3D image into a 180 degree. hemispherical screen using software to convert the flat image to the curved surface without distortion. Engineering Manager/Senior Software Engineer January 1996 to January 2000 Company Name － City , State A 60 person company providing B2B and B2C real-time 3D solutions, via the Internet. Software Engineer January 1993 to January 1996 Company Name － City , State Software Engineer January 1989 to January 1993 Company Name － City , State Education Postgraduate courses in Cognitive and Neural Systems : 1991 Boston University － City , State M. S : Computer Science , 1989 Union College － City , State Computer Science Masters Project: A Netless Neural Network - presented on August 16, 1989 at International Conference on Expert Systems and Neural Networks - Theory & Applications B. S : Computer Science , 1988 Union College － City , State Computer Science Skills 3D, Agile, AJAX, approach, B2B, budget, C, C++, competitive, CSS, database, delivery, e-commerce, Expert Systems, funds, hiring, HTML, PHP, image, inspection, Java, JavaScript, Marketing, MongoDB, enterprise, Network, Networks, Neural, Oracle, PL/SQL, PCI, Perl, Product Development, profit, prototyping, Public safety, Python, real-time 3, receiving 6, requirement, Sales, SOAP, SQL, strategic, upgrades, upgrade, valuation, VC

ENGINEERING

ELECTRICIAN Professional Summary Technically sophisticated Aviation Electrician with 20 years of experience on large-scale electronic systems, troubleshooting, installation, calibration, and maintenance repair within the United States Navy.  In-depth knowledge of aircraft, avionics, electrical and electronic technologies.  Consistent record of achievement in project management, dramatically improving system operating efficiency and reliability.  Productive team contributor successfully delivering concurrent projects under tight deadlines. Skills Troubleshooting Problem Resolution Avionics Systems Electrical Components Aircraft Instruments Process Change and Implementation Goal Attainment Maintenance Management Project Management Quality Assurance Team Leadership and Training Inspections Deadline Adherence Secret Clearance Collateral Duty Inspector Schematics Experience Electrician February 2017 to Current Company Name － City , State Responsible for inspection, testing and maintenance of electrical, electronic and HVAC systems on rolling stock equipment in accordance with FRA and Amtrak standards and guidelines. Service Technician February 2016 to February 2017 Company Name － City , State Repair, recondition, service, and maintain Uninteruptable Power Supply systems and other power systems related components. Troubleshoot and diagnose malfunctions of the complete power systems. Electrical Work Center Supervisor/1st Lieutenant Supervisor July 2014 to February 2016 Company Name － City , State Supervises 13 personnel performing scheduled and unscheduled maintenance on flight control, instrumentation, navigation and electrical systems on 17 F/A-18C/D/E/F and 3 EA-18G aircraft.  ​Supervises 9 Sailors responsible for the daily upkeep of squadron facilities and the stocking, inventory and sales of squadron store merchandise. Avionics Division Supervisor/ Indoctrination Supervisor July 2011 to July 2014 Company Name － City , State Managed the administrative and production efforts of 59 avionics technicians.  Performing intermediate level repair of H-60, H-53, AV-8, UH-1, and AH-1 aircraft systems and components.  Responsible for the check in and training of all newly assigned Sailors, receiving all their initial shipboard qualifications.    Avionics Work Center Supervisor July 2008 to July 2011 Company Name － City , State Responsible for the administrative and production efforts of 34 avionics technicians.  Performing intermediate level repair on P-3 and H-60 aircraft, electrical and power generation systems and components. Aviation Electrician Shift Supervisor/Avionics Technician Shift Supervisor July 2001 to July 2008 Company Name － City , State Supervised 3 Sailors performing scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Responsible for troubleshooting and repair of Electrical/Instrument and Automatic Flight Control Systems.​ Supervised 10 Sailors performing intermediate level component and system repair on electrical and power generation systems for P-3 and H-60 aircraft. Aviation Electrician/Avionics Technician July 1996 to July 2001 Company Name － City , State Performed scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Performed intermediate level component and system repair on electrical and power generation systems for P-3, S-3, and H-60 aircraft.​ Achievements Led 59 Sailors and Marines in completion of 247 work orders, resulting in 92% repair rate. Received highest grade of "On Track" on all seven Naval Aviation Maintenance Programs under management during aviation maintenance inspection. Trained 150 sailors in damage control procedures across nine repair lockers, resulting in prompt response to 75 actual and training casualties. Led 16 Sailors in the completion of 15 special inspections, 4 phase inspection and 2 aircraft compass calibration verifications totaling more than 165 man-hours and enabled a 25 percent reduction in work center backlog. Developed and executed plan for successful onload and accountability of 93 items of V-22 Osprey support equipment valued at over $8M. Supervised 27 sailors throughout four work centers in successful completion of 20 self-audits, 35 drills and 22 practical resulting in 13 of 13 programs graded as on track. Applied airspeed principles, divided communication shop and electrical shop into two work centers, improving repair time and efficiency by 25%. Received 5 Navy and Marine Corps Achievement and 6 Good Conduct Medals, and also awarded Junior Sailor of the Year in 2006 as result of exemplary performance. Professional Development Provided technical expertise in testing aircraft systems, troubleshooting and repairing system discrepancies to ensure minimum schedule impact. Demonstrated technical expertise by implementing process changes to reduce cost and meet schedule without compromising safety or quality. Handled managerial duties, ensuring attainment of safety and quality goals while adhering to daily work plans to maintain schedule requirements. Installed, inspected, tested, adjusted and repaired avionics equipment, such as radar, communications, navigation, and missile control systems in assigned aircraft (F/A-18, P-3, E-2, SH-60 and C-2s). Performed operational checks, bench checks, and troubleshot, and isolated malfunctions in complex aircraft avionics equipment. Utilized complex test equipment such as continuous wave and pulse generators, time domain reflectometers, multi-trace oscilloscopes, frequency counters, multi-meters and deviation meters, and specialized test equipment to perform operational checks. Repaired and replaced components based on test results following blueprints, schematics, handbooks, and other technical documents. Performed calibration, repair and replacement of system components. Maintained highest levels of workplace organization, tool control, FOD awareness/prevention, and safety at all times.   Maintained required certifications to perform job requirements, and handled other duties as requested. Education Bachelor of Science : Professional Aeronautics , 2007 Embry-Riddle Aeronautical University

AVIATION

SPECIAL EVENTS COORDINATOR Summary Marketing and public relations professional with over five years' experience in campaign management, strategic media communications, social media management and event planning, seeking position as Marketing Coordinator with milk + honey. Excellent verbal and written communication skills Sound knowledge of marketing principles Market project management-motivated, confident, multi-tasks, creative, innovative and energetic Social media savvy Highlights Excellent verbal and written communication skills Sound knowledge of marketing principals Market project management-motivated, confident, multi-tasks, creative, energetic Social media savvy Accomplishments Conceptualized and launched the [Campaign name] marketing campaign, which led to a [Number]% increase in sales. Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts. Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $[Amount]. Served as [Products] product line expert. Experience Special Events Coordinator June 2014 to Current Company Name - City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Cultivated positive relationships with the community through public relations campaigns. Estimated project costs and monitored budgets.Developed corporate communications strategies and programs, including project timelines. Managed official company page on Facebook to facilitate interaction with supporters. Coordinated monthly and quarterly marketing and community events, such as [Example]. Administrative Assistant August 2012 to June 2014 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Planned and organized corporate media and other special events. Established long-range objectives and developed innovative strategies to help achieve them. Planned and negotiated media buys, including TV, radio, print and digital. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows.Established long-range objectives and developed innovative strategies to help achieve them. Estimated project costs and monitored budgets. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Public Relations Intern March 2012 to July 2012 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Wrote and developed media kits for [Initiative name] and [Project name]. Evaluated and managed new strategic business opportunities. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Social Media Intern May 2011 to September 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders. Marketing and Public Relations Intern September 2010 to May 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Managed both inbound and outbound marketingcampaigns to generate new business and to support partner and sales teams. Wrote newsletter marketing copy and presentation materials for special projects. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Education Bachelor of Science : Business Marketing Montana State University - City , State Member of [Club Name] ClubCoursework in [Course Name] Interests Marathons, hiking, reading, volunteering, lectures, yoga, professional development and scrapbooking Additional Information Philanthropy Chair, Alpha Omicron Pi Volunteer, Reading to Kids Marketing Co-Chair, Junior League Skills Public Relations Software: Gorkana, Factiva, Cision, Desktop Publishing Software: Illustrator, Photoshop, Microsoft Office Suite Online: Google Docs, social media platforms (ie. Facebook, Twitter,Pinterest, YouTube and Instagram)

PUBLIC-RELATIONS

ENGINEERING INTERN Professional Summary A Computer Science junior at Lynchburg College with the understanding and problem solving to work my way through any situation. Using the life skills I learned while I attained my Eagle Scout rank, the highest in boy scouts and only given to a very small percentage of scouts. Experience Company Name June 2015 to August 2015 Engineering Intern Designed and worked with building information modeling (BIM) in AutoCAD MEP throughout the entire work-cycle under extreme time crunches. Creating functional ethernet, pneumatic, and electronic controls for a confidential client. Assisted with installation of a pneumatic controls system for a large and confidential development outside of Charlottesville, VA. Worked in the field at Indian Head Military Base, MD collecting outfall locations for later analysis and reduction. Company Name June 2014 to August 2014 Engineering Intern Created and edited AutoCAD drawings for the US State Department, Arlington National Cemetery, and Jefferson Island, MD. Using Autodesk Inventor, recreated the company's patented Reverse Osmosis Multi Element Module (ROMEM) with a high level of detail, as well as rendering numerous images using Autodesk Showcase. Researched, Acquired, Built, and Configured an Enterprise Server to replace the firm's antiquated system. Specifications: Intel Xeon E5-2620 @ 2.0 GHz, Processor MSI X79A-GD45 Plus, Motherboard Windows Server 2012, OS 8x 8 Gb G.Skill Ripjaws Z series 240-pin DDR3, RAM 3x Seagate Barracuda 2 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Seagate Barracuda 3 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Cooler Master V8 GTS, CPU cooler Wiring and testing for VAV (Variable Air Velocity) boxes and installation of Intelligent Room Sensors for Sprint, Reston Va. Researched and acquired numerous technical items to help improve the company's efficiency. Assisted in acquiring and connecting an Industrial Wireless Network Bridge to connect the company headquarters network to a new remote office building network. Company Name July 2012 to January 2014 Insider responsible for taking customers for orders and resolving problems they had experienced with Papa Johns. Tossed and made pizzas to the customer's specifications. Helped manage a small number of employees to create a friendly and efficient working environment. Software C++ Autodesk Inventor, AutoCAD (2009,12,15,16), 3Ds Max, Python. Education Lynchburg College 2017 Data Structures & Analysis in C++ and Python *Mathematical Theory in Computer Science : Computer Science/ Minor Sports Management Micro and Macro Economics Computer Science/ Minor Sports Management Micro and Macro Economics Oakton High School 2013 Diploma : Engineering/STEM Award Engineering/STEM Award Interests Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Personal Information Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. *I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Additional Information HTML Java Programming Activities Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Skills Proficiency in C++, AutoCAD, AutoCAD Inventor, Python, Linux, Xcode, Visual Basic, MS Word, MS Powerpoint, Programming in MS Excel

ENGINEERING

Z SALES CONSULTANT Summary Highly motivated, competitive, sales consultant seeking opportunity with long-term growth potential through integrity sales success, building relationships and developing the business Performance Skills *Account Penetration *Adaptability *Identify and create new business opportunities *Brain lab navigation experience *Demonstrating Products *Product Launch *Account Relationships *Confident clinical expertise Snap Shot Sales Consultant City , State Company Name / Jun 2013 to Current Cultivate relationships with surgeons while covering procedures with clinical proficiency and business acumen. Build and implement sales plan, manage and track customer sales activity and prospective customer initiatives. Team increased territory sales 12.5% to 3.8 million in 2014, 5% to 4 million in 2015 and 10% to in 2016. Increase physician volume through PCP events, community outreach programs and marketing strategies. Serve as a primary resource to key accounts for full line product support and continued service. Ability to troubleshoot complex issues with highly creative solutions. Maintain training in sales skills, new technologies, product features, and competitive product portfolios. Develop relationships with hospital personnel and key account stakeholders to expedite sales. Demos and lab training to demonstrate products and surgical techniques. Office Intern City , State Company Name / Oct 2012 to May 2013 Compiled sales data, generated sales reports for territory managers and profiled prospective surgeons. Organized and distributed marketing information, product portfolio, audits and sales goals projections. Organized and participated in training labs for potential surgeon customers. Server / Bartender City , State Company Name / May 2010 to May 2013 Worked full-time while completing bachelor's degree and internship. Amongst top 5 in sales regularly maintaining $90 plus per person guest average. Exceptional multi-tasking ability proven to effectively and efficiently service large amounts of business. Education B.B.A : Business Management Management Information Systems, Business Intelligence Florida Atlantic University May 2014 City , State Business Management Management Information Systems, Business Intelligence Skills competitive, features, marketing strategies, marketing, multi-tasking, personnel, sales skills, sales, sales plan, sales reports, surgeon, troubleshoot

SALES

DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator, adept at public and community relations, staff development and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return. Education and Training East Stroudsburg University 2016 Bachelor of Science : Public Health Health Services Administration Public Health, Health Studies department City , State , United States GPA: Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health, Health Studies department Community College of Philadelphia 2015 Associate of Science : Social/Behavioral Science Health Services City , State , United States GPA: International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services Accomplishments 08/2006- Philadelphia and Surrounding Area Present) Representative of the Think First National Injury Prevention Program. Featured on Community College of Philadelphia's T.V. Program, "Tapestry of Life: Resilience and Health". Participant of many Magee Rehab. Hospital programs, including Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor. Walk it Out" national 24 hour step-a-thon to bring awareness to SCI. Research subject at Restorative Therapies Inc. for muscle atrophy reduction benefits. Health Professional Peer Mentor at Thomas Jefferson University. Partnered with Temple University's Center for Asian Health (CAH) on sodium reduction initiative. Featured in Philly.com article on nutrition in health of those living with a disability. Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled "Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?" Single father of 3 current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student). Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program. Professional Experience Company Name September 2005 Disability Advocate City , State Advises patients to community resources, make referrals and devises realistic treatment plans. Interviews clients individually and with family to determine what services best address their needs. Counsels and prepares residents in their transition back into the community. Encourages members to continue attending group fitness classes. Represents the company at industry meetings. Advocates and recommends to patients, care-providers and relatives about communicative strategies and devices. Cultivates positive relationships within the community through public relations campaigns. Conducts Community Health Needs Assessment (CHNA). Works with President and C.E.O offices as patient liaison and report concerns appropriately. Maintains hierarchy structure, ensuring that communication is properly filtered. Company Name June 1986 to May 2004 Supervisor, Lead Trainer, Human Resources Rep and Shift Controller City , State Coordinated department functions for staff of 200+ employees. Maintained detailed administrative and procedural processes; improving accuracy and efficiency. Facilitated meetings as liaison with other departments. Updated employee accounts and information on a daily basis. A key member of the global distribution operations team, which coordinated shipments globally. Entered data into DIAS to load and manipulate data for production reports. Served as mentor to junior team members. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Manually created shipments, assigned carriers and dispatched shipments. Communicated crises, delays or carrier schedule changes to internal and external customers. Dispensed guidance, direction and authorization to carry out effective plans. Ensured work was accomplished safely with established operating procedures and practices. Skills administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans

ADVOCATE

RESEARCH ASSOCIATE Summary 15+ years of research experience in agricultural research 5 years of extension experience as a agronomic resource professional PhD in Soil Science and Crop physiology (minor) Strong experience in conducting and managing research trials of various crops Strong experience in various crop production systems Strong multidisciplinary background: customer support to field research Strong experience in GIS web application Development using HTML5, JavaScript, CSS3 ,PHP Strong Experience in - water and nutrient management, drought stress Instruments - Licor 6400, CIRAS3, Campbell Scientific, GC, HPLC, Wireless irrigation Strong skills in the areas : Statistical design and data analysis, Agricultural extension Highlights x x x x x Accomplishments Experience Research Associate January 2015 to Current Company Name Managing sustainable horticultural crop production through environment control Hydroponics tomato production under controlled environment of light, water and nutrients Identification and characterization of drought and nutrient stress resistance varieties University of Kentucky 2010 July - 2014 Dec Production environments: field crops, nursery, green house, high tunnels, plasticulture vegetables Conducted field trials on irrigation and nutrient management, nitrogen cycling Developed physiological models on water use for irrigation scheduling for nursery crops Strong background on growth, development and phenology of various crops Multistate USDA project in collaboration with industry on sustainable nursery practices Presented results at grower meetings, national and international scientific meetings Developed programs for automation of irrigation volume, timing and frequency Working knowledge in drip, sprinkler irrigation systems, compost spreaders, mulchers, bed formers, chop gates Worked closely with growers and industry in obtaining first-hand information about their field Prepared successful grant proposals, technical reports, popular articles and peer reviewed papers Research Assistant Plant and Soil Sciences Dept., Univ. of Kentucky, 2006 Aug - 2010 May Field investigations of spatial variability on soil water storage and nitrogen status in corn and winter wheat in a no-till farmer's field Used soil water sensing capacitance probe, crop growth sensors; Green Seeker, Hydro-N sensor and Spectro radiometer to assess spatial variability at field scale Practical knowledge of field equipment: fertilizer applicators, cultivators, tractors, combines. Agricultural Officer July January 2004 to February 2006 Company Name Acted as a technical consultant for effective knowledge translation and transfer of technology. Worked on agronomic practices for field crops and fruits, vegetables and trees. Solved site specific soil, nutrient, pest and disease problems in the field. Junior Research Fellow Dec January 2000 to December 2002 Company Name Senior Research Fellow Kerala State Land Use Board, Govt. of Kerala 2003 April -2003 Oct. Identified farming systems suitable for different agro-ecological zones of Kerala state, India. Development of Site Specific Nutrient Management strategies for farm models of Kerala. Investigated rice response to nitrogen fertilization in farmer's fields. Used simulation models to transfer nitrogen fertilizer recommendations for rice tracts across soil and climatic barriers. Research Assistant Nov January 2000 to May 2000 Company Name Developed sustainable technologies to retain soil, moisture and vegetation in eroded regions using Coir Geo textiles. Identified different types of coir geo textiles for conserving soil and water under varying slopes. Education PhD : Soil Science and Crop physiology , 2010 University of Kentucky － City Soil Science and Crop physiology MS : Soil Science and Agricultural Chemistry , 2002 Tamil Nadu Agricultural University India Soil Science and Agricultural Chemistry 2000 Kerala Agricultural University India PhD dissertation: Soil water and crop growth processes in a farmer's field *MS theses: Modeling rice response for agro-technology transfer Publications Nambuthiri, S., A. Fulcher, R. Geneve. 2014. Micro-irrigation Systems for Pot-in-Pot Ornamental Nursery Production. In: M. Goyal (Ed), Micro-irrigation management in trees and vines. CRC Press. Coolong, T., S. Nambuthiri, R. Warner. 2014. Tensiometer Based Automated Irrigation For Tomato under Plasticulture. In: M. Goyal (Ed.), Micro-irrigation management in trees and vines. CRC Press. Ethan, H., S. Nambuthiri, A. Fulcher, R. Geneve. 2014. Comparing Substrate Moisture-Based Daily Water Use and On Demand Irrigation Regimes for Oakleaf Hydrangea Grown in Two Container Sizes. Scientia Horticulturae 179: 132-139 Nambuthiri, S., D. Ingram. 2014. Sustainable Ground Cover Production for More Sustainable Kentucky Landscapes. HortTech (24) 1. Nambuthiri, S., A. Fulcher, A. Koeser, R. Geneve, G. Niu. 2015. Moving toward sustainability with alternative containers for greenhouse and nursery crop production: A review and research update. HortTechnology 25:8-16. Nambuthiri, S., G. Niu, G. Bi, T. Fernandez, R. Geneve. 2015. Substrate Temperature in plastic and alternative nursery containers. HortTechnology. 25(1):50-56 Geneve, R., S. Nambuthiri, A. Fulcher and E. Hagen. 2014. Irrigation Application Efficiency Calculation of Sprinkler Irrigated Container Plants Grown under Sensor based Irrigation Scheduling. Acta Horticulturae Skills automation, consultant, Dec, fertilizer, grant proposals, irrigation, Managing, meetings, Modeling, Oct, PhD, processes, Research, scheduling, scientific, simulation, translation, articles

AGRICULTURE

CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent with 10 years of experience in helping people with their everyday needs and concerns over the phone and in person. Experience with handling complex inquires and situations with discretion and efficacy at all times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Education AA : Interdisciplinary Studies/Social and Behavioral Sciences , 2016 Los Angeles Southwest College - City , State High School Diploma : General Studies , 2011 Junipero Serra High School - City Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized

AVIATION

DIRECTOR OF BUSINESS DEVELOPMENT Highlights Word, Excel, PowerPoint, Adobe, Java, Oracle JD Edwards Enterprise, Epitome/WinAl, Data Collection, Internet, and Social Media. Experience July 2012 Company Name － State optimize financial operations by performing complex analyses on enterprise wide negotiations, projections, time-of-business reviews, and guest port services distribution channels, claims/utilization costs. Determining the effectiveness of territory by analyzing and targeting special segment of sales reports. Provided data from multiple sources for monthly, quarterly, annual, and ad hoc reports generated for various departments and senior management; ensured data was accurate by identifying and resolving errors and discrepancies. Reviewed, analyzed, and resolved claims (based on performance, $50,000 limit ofauthority quickly eliminated by supervisor); processed thousands claims worth in excess of $20 million. Initiated, calculated and reported upon a quarterly productivity analysis. Participated daily in tasks related to financial reporting, budgeting and forecasting, asset and liability reconciliation, working capital, and cash control. Director of Business Development May 2014 to Current Company Name － City , State Work along side with the management team in an advisory capacity to investigate the needs and propose routes for the business to achieve its goals. Implement agreed actions & achieve specific business objectives (managing a test marketing program or a promotional campaign, or introducing new system), then managing hand-over and support if needed to sustain progress. I coordinate and lead the sales pursuit process. I developed the new business from new customers, and expand existing client relationship. Managed the sales strategies/plans to keep it consistent with the company's long range strategic objectives. Maintence Operations study in a high-tech industry, releasing 20-30% capacity. Customer Experience transformation, leading the diagnostic and design phases. Fundraisor Director September 2012 to March 2014 Company Name － City , State Providing collaborative leadership and coordinates submission of interdisciplinary proposals to support capital and needs to advances the needs interests by researching and identifying sources of support or revenue generation. Using proactive skills and extensive network by seeking new and expanded opportunities to generate new proposals based on mission and goal statement of organizations' guidelines and interest. Advise and assist the Executive Director in devising and implementing fundraising strategies for specific projects and review them on a regular basis. Take the lead in developing new fundraising sources. Work closely with the Executive Director to increase profile and enhance our reputation within the donor community. May 2001 to January 2012 Company Name Bolletieri Tennis Academy, Bradenton - provided coaching to promising junior players at one of the top tennis academies in the world (2001). Flamingo Park, Miami Beach - instructor at busy tennis facility; taught all levels ofplayers; developed loyal and steady clientele (both locals and returning visitors); ran tennis camps (2002 -2004). Miami Shores Country Club, Miami - Director, summer tennis camp for kids (10-18); responsible for program development; scheduling head pros; logistics; liaison with accounting regarding pro compensation (2004). Private Coach to USTA - top ranked junior Cassandra Herzberg; coaching on physical, strategic, motivational and technique development led to rise in national ranking from: 200 to Top 3 (2004-2008). Negotiated contracts with major sports brands including Nike, Wilson, and Luxilon; coordinated tournament scheduling and travel logistics. Played a key role in the recruitment of Cassandra to Brown University where she hold first position in the roster for all four semesters. Education Associate of Arts : May 2011 MIAMI DADE COLLEGE － City , State GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 January 2001 ZAGREB SCHOOL OF ECONOMICS & MANAGEMENT GPA: GPA: 4.0 GPA: 4.0 CFA (CHARTERED FINANCIAL ANALYST, level 1 : December 2013 FLORIDA INTERNATIONAL UNIVERSITY － City , State Bachelor of Science : Hospitality and Tourism Menagment Finance , December 2012 GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Hospitality and Tourism Menagment Finance Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Work History Company Name Languages Multilingual, fluent in English, Croatian, and Cyrillic. Skills accounting, Adobe, ad, budgeting, Coach, coaching, contracts, clientele, client, Data Collection, fluent in English, senior management, financial, FINANCIAL ANALYST, financial reporting, forecasting, fundraising, instructor, Java, JD Edwards, leadership, logistics, Director, managing, marketing, Excel, PowerPoint, Word, negotiations, Enterprise, network, Oracle, program development, progress, proposals, recruitment, researching, sales, scheduling, strategic, supervisor Additional Information Hold United States Permanent Resident status (previously held Extraordinary Ability 01 Visa).

BUSINESS-DEVELOPMENT

NON COMMISSIONED SECURITY OFFICER Summary Seeking an entry level position in a technology based company using my skills and familiarization with Apple/Mac/Windows operating systems. Experience Non Commissioned Security Officer Current Company Name － City , State * Understand and successfully execute post orders. ● Manage typical issues and problems professionally. ● to serve as a general security presence and visible deterrent by continually performing duties in an alert, professional manner. ● Detect suspicious activities. ● Observe criminal acts and rule infractions at or near my post which may be a threat to the facility, the client or employees at my work site. ● Report all incidents, accidents or medical emergencies to the appropriate persons including my supervisor, in a timely manner. ● Monitor C*Cure and closed circuit camera system. ● Issue temporary badges to contractors, vendors, and visitors with proper identification. ● Monitor temperatures in the server room and reset alarms if any due to high/out of range temperatures. *Detailed Daily Activity Reports (DAR) with times and dates of important information. ● Reset "High Temp" alarms on site following procedure and protocol. ● Maintained efficient operating systems within a closed/confined area. Petty Officer 3rd Class Aviation Ordnanceman Current Company Name － City , State *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. 1 volunteer Company Name － City , State *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Home delivery technician and warehouse associate Company Name － City , State *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. 3rd Class Petty Officer Aviation Ordnanceman Company Name － City , State *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Education Associate : Northridge/Eastview/Cedar Park Campus, Criminal Justice , 2010-08-25 Austin Community College Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction to Criminal Justice ● Crime in America ● Court Systems and Practices ● Introduction to Sociology ● United States History I&II ● English Composition I Certification : NAS North Island , 2003-03-22 Air Launch Weapons School Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics and fundamentals of weapons launched by military aircraft. Certification : Small Arms Training , 2004-02-16 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals in small caliber handguns. Assemble, breakdown, maintenance and basic shooting drills. Certification : Special Response Training , 2004-04-30 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training in riot and crowd control, natural disaster training, man overboard training and first aid training. History , 2000-05-28 W.B. RAY High School － City , State , US High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ● History ● Math ● English ● Art Military Experience Petty Officer Company Name U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Sears, Home delivery technician and warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Certifications Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 - 5 Lines, 6 - 10 Lines, 11+ Lines, 1 - 20 Extensions, 21 - 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak - Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver - Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush and Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm. Skills Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft

AVIATION

Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry. Experience Principal Consultant Company Name | City , State | June 2018 - Current Design, Develop, Test and Document Business Intelligence reports: Gather Business needs to develop interactive dashboards and BI reports. Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool. Write SQL Queries and Stored procedures to pull data to Visualization Tool. Modeling the data to efficiently pull the data for visualization Design Dashboard and Provide insights to management and departments to make Data driven decisions. Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports. Create and Peer review SQL queries for ad hoc data reporting. Managed junior developer by delivering consistent coaching and constructive feedback. Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System. Communicate with clients to gather requirement for new data collection or for change request. Design a data model and web interface for collecting new data and improve existing system. Peer review codes to validate correctness and integrity of the system. Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release. Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources. Create SQL queries for ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name | City , State | September 2015 - May 2018 Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives. Reviewed project requirements to identify customer expectations and resources needed to meet goals. Conceived, developed and implemented wide range of BI solutions. Optimized data gathering processes, analysis procedures and visualization strategies. Created and oversaw dashboards with QlikView. Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form. Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates. Analyzed code and corrected errors to optimize output. Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes. Wrote user manuals and other documentation for roll-out in customer training sessions. Established and maintained key relationships with business stakeholders to promote future opportunities. Managed 2 junior developers by delivering consistent coaching and constructive feedback. College Student Company Name | City , State | January 2015 - May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model to predict malignant tumors. Used Python - "Random Forest Classifier" to predict malignant tumors in breast tissue. Here, main idea is building multiple models with different sample and different initial variables from train data set. Goal is to determine what attributes provide the most information that can be used to predict malignancy. My model was tested against “test data set” for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign. Data Mining- Image Classification: It is the process to categorize images into one of several categories. Classification requires training for each image category. Constructed Training and Test data for given image data using Java programming. Constructed the five different classifier models using each training data file. Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name | City , State | October 2013 - January 2014 Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications: Execute tasks with both procedural and OOP development techniques. Best practices for efficient and easier to maintain code. Best practices for securing web applications. Inserting, querying and managing data stored in databases or files. Skills SQL Server/MySQL Data Analysis and Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master of Science Computer Science University of Illinois At Springfield , City , State Completed coursework in Data Science, C# Programming and .NET and Data Mining. 3.95/4.0 GPA May 2016 Bachelor of Engineering Information Science P.A College of Engineering (VTU) , City "Best Outgoing Student" Recipient Honor Roll 2010-2011 May 2013

CONSULTANT

CONSULTANT Profile Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds. Skills Pressure and rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics and material balance Economic analysis (ARIES) Knowledge in SEC reserves estimation concepts Project management Reservoir management History-matching and production forecast Compositional and black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood). Knowledgeable in unconventional resourse evaluation and modeling of fractured systems. Good understanding of reservoir geology and depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding of log and core analyses Accomplishments Strategic development Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels. Project Management By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900. Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost. Directed and mentored interns who later landed permanent positions as a result of my efforts. Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%. Project coordination and outreach Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014. Appointments and awards Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research. Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010. Professional Experience Consultant January 2009 Company Name － City , State Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore. Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater injection. Evaluate geomechanical effects of fluid injection into the Lawson formation. Reservoir Engineer January 2011 to November 2014 Company Name － City , State 02/2011— 09/2012 Investigator Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features. Collect and synthesize input data for compositional simulations. Calibrate reservoir models to field observations and data. Estimate reserves and forecast production using both analytical techniques and compositional simulation. Evaluate the viability of different field development scenarios and new drilling locations. 04/2012—12/2013 Key personnel Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models to field observations and data. Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields. Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field. 10/2012—09/2014 Principal Investigator Depositional environment and storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial & alluvial, turbidite, and strandplain. Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments. Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations. Develop simulation workflow and manage reservoir modeling tasks. Design and manage the development of an access database tool used to analyze and interpret simulation results. Other responsibilities Provide general reservoir engineering and characterization expertise to other projects Respond to request from field operators, agencies, and staff. Lead research tasks in other projects. Write reports, journal manuscripts and communicate results to management and clients. Post-Doctoral Research Engineer November 2009 to October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation of state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect and generate input data for compositional simulations History-match reservoir model to field data and estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage. Analyze simulation results and evaluate changes in reservoir stress and strain Correlate predicted geomechanical stress changes with bserved microseismicity Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity. Geophysical survey assistant November 2004 to July 2005 Company Name － City , State Line-up cables and place geophones for geophysical surveys Assist in equipment and personnel transportation to field sites. Education and Training Training : 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Training : 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training : 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training : 2011 Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D : Civil Engineering , 2009 University of South Florida － City , State , USA M.S : Petroleum Engineering , 2004 Technical University of Denmark － City , State , Denmark B.S : Chemistry , 1997 University of Buea － City , State , Cameroon Minor in Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010 Affiliations Society of Petroleum Engineers American Geophysical Union University of South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX.

CONSULTANT

SOUS CHEF Executive Profile I am an eager, professional and committed Chef, who is passionate about great food and whom when working in a kitchen always maintain my finger on the pulse of the heart of establishment. I am committed in developing my personal and culinary abilities to the fullest extent. I have vast long termed experience in cooking high quality breakfast, lunch, and evening meals, while driving food values forward. I am now seeking a suitable position with a company that offers a truly unique environment to work in along with excellent career development opportunities. Core Accomplishments Enhanced customer satisfaction level up to 60% by demonstrating fine culinary and management skills in the kitchen and dining area. Created signature main course dishes and a dessert that are on the menu till date. Reduced order service time by 30%, through effective order and synchronization in implementation of timely prep exercises at the main course work stations. Professional Experience May 2015 to February 2016 Company Name City , State Sous Chef • Mentoring, training and supporting junior chefs. • Prepared and cooked, nutritious and well balanced meals for patrons. • Managed basic preparation of food together with Head Chef. • Created and decided design of menus with careful management of the quantities of food to be cooked and size of portions to be executed. • Created dishes for patrons with special dietary or cultural needs. • Supervised kitchen staff to maintain safety, ensuring personnel always wore appropriate clothing and head wear in accordance with the relevant guidelines. • Supervised back of the house staff on their daily tasks, created and maintained staff scheduling optimizing in house personnel ensuring and satisfying cost efficiencies. • Negotiating with sales representatives on the price of orders and supplies. • Hotline management. • Created menus by producing taste samplers presented to owners satisfaction which were implemented as part of our daily menu specials. October 2006 to February 2016 Company Name City , State Sous Chef/First Cook In charge of product and produce purchasing. Responsible for maintaining and inspecting kitchen produce as well as "walk-in" ensuring the quality and integrity of food supply ensuring optimal cleanliness. Mentoring, training and supporting junior chefs, cooks and other back of the house personnel. Instructing in the proper perceiving and cooking techniques. Managed all action stations while maintaining high standards as well as ensuring food quality. Maintained OSHA and safety regulations. Monitored food preparation methods, portion sizes, garnishing and presentation of food ensuring food was prepared and presented in an optimal pristine manner. Created and maintained food and equipment inventories and reliable records. Established standards for personnel performance and customer service satisfaction. Created and planned menus and food utilization based on the anticipated number of guests, nutritional values, palatability, popularity, and costs efficiencies. Maintained records required by law and local government agencies regarding sanitation, and food subsidies as appropriate. Created "test taste menus" by creating food samples for tasting and smelling to ensure palatability and flavor conformity. Reviewed work procedures and operational issues to determine ways to improve service, performance, and or safety. Created specialty dishes and developed recipes which were later used used and placed on permanent menus in dining facilities. July 2003 to November 2006 Company Name City , State Chef/ Cook 2 Menu sampling and setting recipe amendments for special events and catering alongside of Executive Chef. Order Synchronization and maintenance of inventory control ensuring cost and stock management. Customer Service satisfaction intake. Hygiene assurance by food inspection withing the guidelines of health and infection control. Hospitality training and mentoring of new personnel. Responsible for maintaining daily breakfast and lunch specials by running assigned stations. June 1999 to February 2002 Company Name City , State Line Cook Assisted management in all manners of running and preserving integrity of the "hot line". Managed and maintained mise en place stations. Responsible with assisting Executive Chef in creating daily specials and menus. Responsible for proper food preparation and running work station while maintaining optimal line flow. Education 1999 NEW YORK RESTAURANT SCHOOL City , State , USA Associate of Applied Science : Culinary Arts GPA: GPA: 8 Completed and graduated with a 3.8 GPA in Associates degree to applied science of Culinary Arts. Held an internship at the New Jersey performing arts center. Newark, N.J. Skills Culinary attributes • Strong desire to instill good practice and procedures in those working with you. • Mentoring, training and supporting junior chefs. • Ability to bring creative and commercially viable new lines to the market before any competitors do. • Physically fit and able to lift heavy goods and stand for long periods of time. • Able to communicate well with both superiors and subordinates. • Can accurately estimate food and labor costs. • Enforcing strict health and hygiene standards in the cooking & food preparation area. • Assisting head chef in the basic and full preparation of food. • Management of meal preparations by properly overseeing the quantities of foods to be cooked and the size of portions to be served. • Creating dishes for clients with special dietary or cultural needs. • Management of health and OSHA regulations by making sure that kitchen staff always wore appropriate clothing and head wear in accordance with the relevant state and local law guidelines. • Negotiating price and productivity of supplies with sales representatives upon purchase orders. • Maintaining the correct level of fresh, frozen and dried foods in the "walk-in" as well as store room.

CHEF

LEAD TELLER Summary Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. My goal is to gain more hands on experience within the chosen work . I would like to expand my knowledge base, to advance in position and gain recognition. Highlights Exceptional customer service Excellent communication skills Sales expertise Strong sense of banking ethics Practiced knowledge of bank security systems Currency and coin counter Safe and vault operation Energetic Strong work ethic Experience Company Name July 2010 to June 2014 Lead Teller City , State Daily operation and balancing of a $25000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Completed Control Online tasks to keep in compliance Made quality referrals for Consumer and Business account opening Stepped in to assist the management team in the event the Service Manager was not in. Company Name August 2006 to July 2010 Lead Teller City , State Daily operation and balancing of a $75000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Completed Control Online Tasks to keep in compliance Made quality referrals for Consumer and Business account opening Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Implemented and followed branch opening and closing procedures Accepted and processed credit card and consumer loan applications Assisted in the training of new team members Provided onsite training Assisted in weekly teller line scheduling Stepped in to assist the management team in the event the Service Manager was not in Company Name February 2003 to March 2006 Personal Banking Representative City , State Daily operation and balancing of a $15000 cash drawer Processing deposits, withdrawals, payments Opened new accounts at the customer's request Accepted credit card and loan applications Nightly vault balancing Daily ATM processing. Education Rockville High School 06/1999 High School Diploma City , State Personal Information I enjoy face to face interaction with customers, whether through teller line work or account opening. With 15 years of banking experience, I have become knowledgeable in the daily operation of a bank branch. Skills ATM, opening and closing, credit, quality, routing, selling

BANKING

FINANCE MANAGER Executive Profile Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Skill Highlights Extensive knowledlge of Real Estate programs Management Experience, Multitasking Extensive Customer Service and Problem Solving Experience Proficient in Quick Books, Act, and Microsoft Outlook. Microsoft Office Project management. Professional Experience Finance Manager June 2015 to Current Company Name - City , State Manage all finances through Quick Books , Budget planning, reconciliation of all accounts, accounts receivables and payables. National Sales Director and National Rehab Supervisor September 2013 to July 2015 Company Name - City , State Supervised and coordinate evictions with eviction attorneys to faciltated cash for keys negotiations and/or sheriff lock outs and supervise and coordinated Rehab of investment properties nationally by gathering, reviewing all bids for work orders and construction bids. Coordinated with agents nationally on purchases and sales of investment holdings. Review and negotiate all listing and purchase contracts as outlined by investors Advise investors on current property activity and prob!ems that occurred and their resolution. Maintain national pool of real estate agent through interviewing, hiring and discharge process. Review and process all accounts payable from vendors before sending to accounting with appropriate paperwork. Acted as office manage of the Lake Arrowhead branch, processing payroll, keeping up office supplies and maintaining office machines and maintaining service accounts. Executive Vice President September 2000 to July 2013 Company Name - City , State Oversaw daily office operations for staff of 3 employees. Prepared and distributed payroll for staff of 3 direct reports. Composed and drafted all outgoing correspondence and reports for directors Maintained website and weekly newsletter. Oversaw inventory and office supply purchases. Complied annual recommendations for next fiscal year budgets. Processed accounts receivable and accounts payable. Negotiated with vendors to order and maintain inventory of office supplies. Managed hundreds of accounts receivable accounts for local, State and National dues. Coordinated all travel arrangements, flights, hotels, transportation meeting registrations and course registrations for Directors attending State and National meetings Created expense reports, budgets and filing systems. Frequently used word processing, spreadsheet, database and presentation software. Reconciled and processed expense reports for 12 internal and field personnel. Coordinated vendor demonstrations and assisted in the contract negotiations of industry programs and tools Distributed company-wide announcements, booked conference rooms and coordinated catering for monthly member development forum and annual installation. Researched, proposed and implemented vendor services to decrease costs to organization. Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum. Processed and facilitated all pro standards complains and grievance hearings Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Human Resourses Executive Assistant April 1999 to September 2000 Company Name - City , State Led a comprehensive safety training for 23 staff members. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications, disability programs and health benefits. Processed workers ompensation and unemployment claims. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Processed payroll and maintain employee payroll benefits database. Admissions Office Executive Assistant May 1998 to April 1999 Company Name - City , State Managed and facilitated new student orientation. Maintained transcripts for all students and teachers certification records Assisted financial aide department Assisted the career counseling department Tracked department expenses and supplies Orchestrated all aspects of graduation ceremonies. Education High School Diploma : 1979 Lakewood Sr. High School - City , State Licensed Real Estate Agent Certified Pro Standards Administrator Served on 8 years on product development advisory board Skills accounting, accounts payable, accounts receivable, Attention to detail, benefits, Budget development, budgets, Strong interpersonal skills, contract negotiations, contracts, counseling, Critical thinking, database, product development, filing, financial, hiring, inventory, team building, meetings, office, negotiations, newsletter, office machines, organizational, payroll, personnel, presentation development, QuickBooks, Real Estate, safety, sales, spreadsheet, staff development, Time management, transportation, travel arrangements, website, word processing

FINANCE

PATIENT CARE TECHNICIAN Summary Enthusiastic and hardworking nursing school graduate. Graduated Salutatorian and Magna Cum Lauda from Chamberlain University. My can-do attitude has led me to be a valued member to all my prior employers. I am extremely dedicated and always strive to provide the best service possible, one that I can proudly put my name on. I understand the importance of getting the job done correctly the first time, and in a timely manner. I will be a strong advocate for my patients and for the healthcare team I work for. Experience 12/2016 to 07/2017 Patient Care Technician Interviewed patients, measured vital signs, and documented all information on patients' EMR. Assisted nurses in pre-and postoperative therapy with treatments; inserting and discontinuing Foley catheter, discontinuing IV catheters, and maintaining IV fluids. Collected and prepared laboratory specimens, preformed glucose monitoring. Transported patients via wheel chairs and stretcher, assisted patients to ambulate around the unit. Notified nurses of any conditional changes of patients in my care. Provided care and comfort to all patients, ensuring the best possible care. 06/2010 to 12/2014 Server Company Name Assisted patrons during selection of food and beverages by presenting menu, and offering recommendations. Transmitted orders to bar and kitchen by recording patrons' choices; identified patrons' special dietary needs and special requests. Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. 09/2005 to 09/2009 Aviation Electronic Technician Company Name Drastically reduced aircraft discrepancies by 30% during my tenure with Patrol Squadron Sixteen. Troubleshot, replaced, and repaired critical electronic equipment on 17 different P-3C aircraft avionic systems. Responsible for accurate and timely updating of aircraft log books. Accountable for over 10 junior sailors in my work center. 07/2000 to 08/2005 Company Name Assisted DVM with medical examinations, triaged incoming patients and managed clients throughout their visit. Prepared animals for surgery, prepared surgical packs, monitored patients under anesthesia, and assisted Veterinarians during surgical procedures. Performed dental procedures, x-rays, lab and bloodwork. Gave vaccinations, obtained blood samples, and administered medications. Monitored and appropriately documented patient vital signs and activity. Clearly communicated instructions to my clients and veterinary assistants. Education and Training June 25, 2017 Bachelors of Science Degree : Nursing Chamberlain University － City , State Nursing May 6, 2011 Associates of Arts Florida State College of Jacksonville Interests Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Skills anesthesia, C, clients, policies, presenting, recording, safety, surgery, therapy, vital signs, x-rays Additional Information Licensure: *Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Awards: *Salutatorian, and Magna Cum Laude graduate from Chamberlain University. *Honor Graduate: P-3 Electrical Connector and Wire Repair Organizational Maintenance Course and P-3C Avionics Organizational Level Maintenance Course, Aug. 2006. *Enlisted Aviation Warfare Specialist, Nov. 3, 2006 *Department of the Navy, Good Conduct Award, Sept. 7, 2007 *Navy and Marine Corps Achievement Medal, Sept. 6, 2009

AVIATION

CHIEF DIGITAL OFFICER Summary I am a highly motivated and versatile digital strategist, storyteller and creative enabler. I've built and led teams within communications and marketing agencies focusing on Digital Strategy, Content Marketing and Influencer Engagement. Working closely with varied teams, internal and external, to devise the best audience modeling, CPG, B2C / B2B strategies, SEO/SEM, creative development, production cycles, digital media, applications and mobile innovation geared to drive results. https://about.me/broadbandito Career Goal Providing strategic guidance and execution support of core digital activity for a portfolio of Henkel brands.  Specifically, Senior Digital Marketing Manager - 170000NU Experience 02/2015 to 12/2016 CHIEF DIGITAL OFFICER Company Name － City , State Built internal digital practice and capabilities, client digital strategies  and creative execution to reach consumers, locally and globally, in the cluttered digital, mobile and social arena Focused on overall digital growth strategy for the agency. Developed and managed the execution of multi-channel digital strategies for existing client base and new business efforts Tripled digital revenue in 12 months to $6 million, annually Clients of Note: Revlon, Elizabeth Arden, Remington, Allergan, Galderma  02/2012 to 02/2015 VICE PRESIDENT DIGITAL STRATEGY, Dentsu Aegis Company Name － City , State Formulate content marketing strategies and direction for client base and new business efforts Deliver strategy, manage client and vendor relations, employee engagement and B2C / B2B programs Created and managed digital presence in Arkansas and NYC and Chicago, as well as mentoring in digital / social across 3 offices   Agency digital revenue growth from $250k to over $1million, annually Clients of note: Walmart, P&G, Hilton Hotels, Cracker Barrel 02/2010 to 02/2012 SENIOR VICE PRESIDENT - Digital Company Name － City , State Identified opportunities for growth in marketing efforts via digital channels & social media strategy, engagement and execution Deliver client presentations, branding opportunities, prototype development and evaluation of digital assets, distribution and audience identification Developed & implemented digital platforms, social plans & content marketing efforts. Built digital/creative capabilities for overall agency through staffing, new offerings & streamlined production methods Educated agency in WOM marketing, digital and social environment and opportunities. Developed extensive pricing guidelines for agency services. (vended and internal)  Doubled overall digital revenue for the firm in first year of expansion Clients of Note: Disney, T-Mobile, General Mills, Burger King 02/2005 to 02/2010 SENIOR VICE PRESIDENT, Digital Content Company Name － City , State Oversaw strategy and execution for social media engagement efforts, content creation and distribution Pioneered emerging digital platforms for wide array of client and new business endeavors Managed a $6+ million dollar P&L with staff in LA, Seattle, Chicago and New York Worked closely with analytics and research vendors to develop and deliver desired results Assisted business development opportunities and added to agency thought leadership and mentoring  Clients of note: Starbucks, Ebay, Unilever, Pepsico, Microsoft NOTABLE CAREER ACHIEVEMENTS CNN - EMMY and Cable Ace awarded Journalist 1989/96 CNN.com - Original member of launch team CNN.com  WIRED + MSNBC Created Internet/TV programming 1996/97 DIRECTV + TECHTV Pioneered interactive television 1997/98 Education 1987 Bachelor of Science : Journalism UCM － City , State , USA Additional Information BS degree in related field and 10-15 + years experience B2C / B2B marketing focused in digital sector across multiple activities (e.g. media, search, social media, e-commerce) Content development, distribution, SEO/SEM Understanding of traditional media channels (TV, Print, OOH) Understanding of media planning (e.g., CPM, reach/frequency, etc.) Ability to manage/mentor junior team members Understanding of digital shopper marketing, CRM/data-driven marketing, audience modeling/targeting, research and analytics

DIGITAL-MEDIA

AVIATION ELECTRONICS TECHNICIAN Summary Administrative Expert*Employee Advocate Leading with consistent work ethic, attitude and professionalism HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL with solid and diverse experience in comprehensive military and civilian leadership settings. Currently seeking to leverage academic background with professional expertise to secure a challenging and rewarding position in Business Management with a company that is established and poised for growth. Demonstrated proficiency in Human Resources and Financials with outstanding ability to effectively oversee complex projects from conception to completion. Articulate and dynamic leader demonstrating professionalism while handling various organizational functions. EFFECTIVE COMMUNICATOR AND LEADER with MBA and BA in Accounting. Organized and detail oriented exemplifying professionalism, with an astute ability to manage multiple projects and tasks under high-pressured circumstances. Administrative leader, utilizing innovative management and leadership strategies to facilitate team development and project execution. Highlighted leadership qualities and the ability to work with and manage individuals from diverse and cultured backgrounds, while promoting team values. Highlights New employee orientations Microsoft Office Suite expert Human resources audits Staff training and development Quickbooks Maintains confidentiality HR policies and procedures expertise Exceptional communicator Accomplishments Audited an HRIS database and received special recognition with a “Thank You Award.”Leadership Served as key contributing member to Leadership team. Maintained 100% accountability of a large section of equipment worth over $50,000,000 during multiple overseas deployments. Documentation Wrote and edited documents to keep staff informed on policies and procedures. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Protective Services Applied safety procedures and policies as outlined in Department Safety Manual. Experience Aviation Electronics Technician January 2003 to November 2014 Company Name － City , State Winner of numerous awards for training and supervising military personnel in the completion of >2,000 maintenance exercises, as well as receiving inspector qualifications for primary and cross-trained rate of aviation electrician's mate. Awarded for implementing innovative electronic travel claims processing system and coordinating the phase-out of an out-of-date legacy system, saving the US government >$500K. Successfully captured accounting errors placed on orders, preventing a substantial financial loss of >150K. Maintained position of Equal Opportunity Manager (EOM) for 4 years, conducting organizational climate surveys to assess trends and problematic areas - developing affirmative action to address immediate concerns. Also responsible for EO policies and issues; EEO coordination; Conflict Management; Inspections, Investigations, and Reports. Tasked as Department Training Specialist, ensuring on-time delivery of stringent training programs. Relevant Skills and Areas of Expertise Employee Scheduling, Staff Training and Development, Budget Development, Compliance, Interpersonal Relation Effective Communications, Strategic Analysis, Expense Reporting, Troubleshooting Techniques, Critical Thinking AP/AR, Work Flow Planning, Cash Flow Analysis, Revenue Generation, Cost Control, Business Strategies Transitional Core Competencies Execute management skills, facilitating operations and business development while managing client relations. Provide organizational direction with exceptional ability to gain and maintain trust, building cohesive relations across multiple organizational platforms. Commendable interpersonal, organizational, multitasking and management proficiencies. Collaborate effectively with support staff to provide effective leadership, delegating important tasks and assignments while providing timely follow-up to ensure task completion. Develop departmental budgets and pricing strategies; providing financial management, document control, communications and revenue projections. Direct classification studies successfully designed to identify duties and responsibilities assigned to various employee positions. Ensure effective execution of administrative, HR, accounting, and financial aspects of related operations, while meticulously analyzing and presenting pertinent information to senior staff, personnel and other relevant parties. Manage comprehensive, complex human resources management procedures such as personnel administration, and/or staff development, classification, selection and recruitment, compensation, training and employee benefit programs. Received Navy/ Marine Corps Achievement Medal for leading team of Operations and Mobilization Specialists in the completion of over 1,500 Navy Reserve order submissions, 2,300 Defense Travel authorization and voucher audits, and creating a database for mobilization tracking. Utilize Naval Aviation Logistics Command Management Information System Optimized for OMA for maintenance planning, scheduling, and ordering of parts and supplies. Maintained corporate portal and external webpage ensuring accurate, relevant data for staff and clients. Command Drug and Alcohol Program Advisor, facilitated Alcohol Awareness training, managed Alcohol Abuse Program, and administered aftercare program for dependent sailors. Identified, collected, and organized data from multiple sources to be evaluated for mobilization and fiscal purposes to be used on daily, monthly, quarterly, and ad hoc reports. Using critical thinking skills provided Operations Management of avionics shop of 35 personnel. Performed periodic expense budget review and analysis. Coordinated inter-departmental plan for contacting and screening over 500 personnel identified for potential mobilization with 100% accuracy. Unit Manager for database of secure profiles for service members deploying to critical areas. Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with rules and regulations. Maintain knowledge of the practical applications of engineering science and technology, including application of principles, techniques, procedures and equipment to the design and production of equipment. Collaborate effectively with senior management, engineers, technicians and various personnel. Collections Manager December 2000 to January 2003 Company Name － City , State Oversaw management of collections; providing leadership, training and performance analysis to ensure staff proficiency and compliance with all applicable laws governing debt collections. Established personal financial plans by effectively interviewing clients to determine income status, present expenses, financial objectives and risk tolerance. Developed, implemented and improved collection strategies and work plans to optimize collection performance and minimize expenditures. Created a positive cash flow by successfully negotiating settlements for delinquent accounts. Performed initial interviews of applicants, screened applications for Human Resources. Education Masters of Business Administration (MBA) : Business Administration/Management , 1 2014 SAINT LEO UNIVERSITY － City , State Bachelor of Arts (BA) : Accounting , 2011 Saint Leo University － City , State , United States Accounting Select One City , State Meals on Wheels Co-Founder of Boys to Men Mentoring Program Skills Business Management, human resources management, Operations Management, Strategic Analysis Additional Information Security Secret Clearance Winner of numerous awards for training and supervising military personnel during completion of >2,000 military maintenance exercises.

AVIATION

STYLIST Objective An internship opportunity under the Marketing Director of AKIRA Chicago, where I can demonstrate my knowledge of market trends and customer needs to help create innovative and effective marketing strategies. Education BBA , Marketing 2019 DePaul University － City , State GPA: 3.0  Minor:  Statistics Coursework: Accounting 101, Economics 105, Professional Business Writing, Business Ethics Accomplishments AKIRA Chicago, Sales Consistently in the top 20 rank of stylists in the company for excellent sale stats American Apparel, Sales 1st Place in Chicago District Sales Contest Avg. 40-55% of End of Say sales when working​​ Work Experience Stylist Apr 2015 to Current Company Name － City , State Pulled entire wardrobes for clients, styling them from head to toe in our merchandise Built a strong client base that remained loyal to myself and the brand Made clients and customers feel welcome through excellent customer service Upsell and suggest items to customers in order to exceed personal KPI stats ($80 per transaction, 3.0 units per transaction, $300 an hour) Created and hosted client shopping events for my loyal customer base to increase the the store's end of day sales by 15% Keyholder Nov 2014 to Apr 2015 Company Name － City , State Promoted a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures Monitored the activities of the store employees to maximize efficiency and respond to customers' needs in a timely fashion Supervised sales floor ensuring key selling zones are covered Cashier duties Opened and closed the store Sales Associate Feb 2014 to Nov 2014 Company Name － City , State Greet and develop rapport with customers Provide product information regarding features, trends, and styles of merchandise Assisted customers and made suggestions based on knowledge of merchandise and customer Maintained neat and organized merchandise through straightening, hanging, sizing, and merchandising Volunteer Work Pre-Health Volunteer, Illinois Advocate Masonic Health Center, 2013 Provided companionship for patients and support for families in surgery lounge and critical care waiting areas Greeted visitors at points of entry as well as escorted and directed visitors as necessary Assisted visitors at information desk with various inquiries, answered incoming calls, and provided wheelchair assistance Skills Enthusiastic, friendly, and personable Advanced problem-solving Highly adaptable Bilingual: English and Spanish Effective communication skills Works well within a team, as well as individually Working knowledge of HTML 5 and CSS Intermediate knowledge in Microsoft Word, PowerPoint, and Excel

APPAREL

FLORAL DESIGNER Summary Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Highlights Inventory control  Employee scheduling Cash handling and banking Floral designer Organized Placing orders in person and over the phone Customer service Excellent multi-tasker Experience June 2013 to March 2016 Company Name City , State Floral designer Designed arrangements for wide range of events, which included wedding and corporate parties. I did all of the prep work as well. I kept the showroom clean and maintained properly for display January 2011 to December 2012 Company Name City , State Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs, as well as floral designing. April 2008 to August 2009 Company Name City , State Cashier Cashier main function. In addition helped unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. October 2002 to April 2008 Company Name City , State Manager/Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs, as well as design floral arrangements for the cooler display and for outgoing orders. Education Northwestern College City , State , Dupage Medical Assistant

DESIGNER

ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position at your esteemed organization with scope for career advancement and professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design and refined the vehicle definition. Illustrated vehicle design and highlighted major interior and exterior dimensions of the vehicle concept. Presented a technology plan on the above parameters. Simulation and Analysis of 1-2 Shift Processes of a 6-speed FWD AT, University of Michigan-Dearborn, March 2017. Established a mathematic model for the transmission-vehicle system consisting of general state variable equation, specific state variable equation for the 1st gear, 1-2 shift process and 2nd gear operation. Simulated the launch of the vehicle from rest in 1st gear, initiated 1-2 shift at a speed of 15 mph, and 2nd gear operation for 2 seconds with an open torque converter and a fixed throttle position using MATLAB/Simulink. Reduced torque overshoot by spark retarding, and careful calibration of the oncoming clutch. Further, torque hole was reduced to maximum extent with help of spark retard. Modelling of Vehicle cooling system, University of Michigan-Dearborn, November 2016. Built a Simulink model of vehicle cooling system consisting of four sub models namely, engine operation, air flowrate, coolant flowrate and heat transfer. Determined coolant flow rate, heat rejection from the engine, and engine outlet coolant temperature for different vehicle speeds by executing the simulation model. Computational Analysis of Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations by using two-dimensional conduction equation in spherical coordinates and subjected the same to radiative boundary condition, with constant base temperature. Solved derived equations using Finite Difference Method and Gauss-Seidel iterations by writing a code in FORTRAN 95. Determined Heat transfer improvement as a function of thermal conductivity and emissivity, with and without irradiation. The hemispherical fin starts to radiate heat for thermal conductivity > 3 (W/mK) and absorbs heat for thermal conductivity < 3=""> Engineering Intern Jan 2016 to Jun 2016 Company Name － City Completed basic and advanced level of training from regional training office of Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke in servicing of automobiles. Overhauled Engines and Transmissions with assistance of technicians. Carried out tasks such as inspection and replacement of clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge in working of CAN Bus systems. Assisted technicians in cylinder compression test, servicing of inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) to inspect, analyze and eliminate errors caused by various sensors and actuators present in different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective of the internship was to understand the different mechanisms and technical concepts involved in the end to end manufacturing of rail coaches and engines. The internship helped get a feel of industry environment. Witnessed various concepts such as welding, sheet metal works, CNC machine working etc. Benchmarking and Preliminary analysis (Mid-Size SUV), University of Michigan-Dearborn, September 2016. Collected Customer requirements from surveys, websites, magazine and, blogs. Conducted a benchmarking study of competitor vehicles with the reference selected vehicle. Developed preliminary specifications of the target vehicle. Developed Pugh Diagrams to determine how the target vehicle and benchmarked vehicles compare with the reference vehicle. QFD, requirement cascade and interface analysis for a selected vehicle system (Instrument Panel), University of Michigan-Dearborn, October 2016. Determined functional specifications through the application of the Quality Function Deployment (QFD) to a selected vehicle system. Cascaded vehicle attributes and sub-attributes requirements to vehicle system and its sub-system requirements. Developed interface diagram and interface matrix for the selected vehicle system included all major sub-systems. Identified and analyzed major trade-offs considered in designing the selected system to fit and work with other vehicle systems. Business Plan Development (Mid-Size SUV), University of Michigan-Dearborn, November 2016. Determined and developed various features, options, unique characteristics of vehicle systems and provided a brief description of the proposed vehicle. Determined the characteristics of anticipated customers and provided a brief description of market segment. Determined selling price and sales projection of the proposed vehicle. Developed Gantt chart and System Engineering 'V' model to show the vehicle program timings and various gateways. Determined costs, prepared revenue summary table, developed plots of curves containing life-cycle costs and revenues for the vehicle program. Constructed a benchmarking table that included comparisons done between target vehicle and competitors and risks involved for the addition of new features. Education and Training Master of Science , Automotive Systems Engineering May 2018 University of Michigan － City , State Automotive Systems Engineering 3.72 Bachelor of Engineering , Mechanical Engineering June 2015 Visvesvaraya Technological University － City , India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength of Materials, Design of Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented a technical seminar on "MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 and Winter 2017 terms, University of Michigan-Dearborn. *Top 10 in a class of 140 students at PES Institute of Technology South Campus, Visvesvaraya Technological University.

ENGINEERING

WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four and a half years of experience in permit writing, land use planning, and development review.  Serves as Natural Resources Department lead to assist Lummi Planning and Public Works in obtaining and complying with federal permits for all large development projects on the Lummi Indian Reservation.  Experienced in multiple project management, including coordination with contractors, consultants, project managers, project engineers, and agency representatives. Assists community members and applicants in understanding Tribal Codes of Laws and development requirements, including documentation and issuance of stop work orders for land use and permit violations.  Conducts site visits and performs assisted wetland delineations in support of development proposals and permit review. Highlights Use of Microsoft Access for permit tracking and documentation Ability to use geographical positioning systems (GPS) in support of field investigations Use of Geographic Information Systems (GIS) to document and present findings Knowledge of Microsoft PowerPoint presentation software Skilled in project management, record keeping, and documentation Ability to work with multiple agencies and other professionals on projects Ability to interact and communicate effectively with the public Highly organized and detail oriented Accomplishments Permit writer and storm water compliance officer for a busy natural resources department, consulting on and developing 100 permits per year while supervising a water quality monitoring program and managing 7-10 storm water projects. Experience Water Resources Specialist II January 2012 to Current Company Name - City , State Review, conduct site visits, consult, develop permit conditions, and maintain records for all Land Use Applications received by the Lummi Planning and Public Works Department.  Includes coordination and support of the wetland inventory update program and evaluation of development proposals for impacts to wetlands and other sensitive natural resources. Ensure all federally permitted development projects comply with permit conditions.  Includes Storm Water Pollution Plan review and approval, attendance of regular project meetings, coordination with contractors, project managers, project engineers, other agencies, and project file maintenance and documentation. Supervision of surface, marine and ground water monitoring program and associated Water Resources Specialist.  Development of project capacity with changing program goals and needs of the department and community.  Includes support of field work and operation of a boat for water quality samples collected at marine sample sites. Demonstrated ability to write reports that accurately reflect field conditions and have proven to organize time effectively and meet task objectives in a timely manner. Water Resources Technician III February 2007 to January 2012 Company Name - City , State Coordinated and implemented the surface, marine and groundwater quality monitoring program for the Reservation. Conducted data entry and quality assurance and quality control to ensure collection of high quality usable data. Assisted database programmer with database development for permit and water quality programs. Maintained sampling equipment, ordered supplies and communicated with vendors. North Puget Sound Gypsy Moth Supervisor May 2005 to November 2006 Company Name - City , State Advertised, recruited, hired, trained and supervised six technicians as trappers for the Washington State Gypsy Moth Program.  Conducted meetings and attended meetings at the State office in Olympia. Performed planning and quality assurance/quality control activities requiring long hours and travel.  Provided coaching and mentoring of technicians as needed. Architectural Control Assistant March 2006 to June 2006 Company Name - City , State Performed building plan submittal, review, and record keeping.  Served community members with questions on permit applications. Assisted with preparing agendas for meetings, conducting meetings and documenting meeting minutes.  Coordinated and assisted with the Tree Subcommittee site visits. Education Bachelor of Science : Environmental Science and Geology , 2004 Western Washington University - City , State Conducted field studies to determine water quality health of streams, authored many written works, such as lab reports, policy memos, research papers, and co-wrote an Environmental Impact Statement.  Prepared classroom presentations. Associate of Science : Freshwater Ecology , 2002 Whatcom Community College - City , State Focus on freshwater ecology of streams and identification of macroinvertebrate assemblages. Skills A tenacious, courteous, diplomatic, and professional self motivated individual who requires minimal supervision.

AGRICULTURE

SIMULATOR TECHNICIAN Summary Experienced Electronic Technician with extensive knowledge in A/C and D/C theory and troubleshooting skills and technique. Avionics specialist in theory of operation and repairs. Highlights AC/DC power and control systems Electro-mechanical proficiency Digital circuitry Branch circuit wiring Sub-panel installation Excellent written and verbal communication skills Superior troubleshooting skills Test equipment operation Diagnostic testing Accomplishments Electrical Wiring   Worked to meet current FAA electrical codes and company guidelines. Installed wiring and electrical appliances for commercial and military aircraft with a 40% ahead-of-schedule rate. Scheduled and tracked all repairs. Supervised team of three staff members. Mounted assembled components on circuit board at a rate of 100 per shift. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems. Experience Simulator technician April 2013 to May 2014 Company Name － City , State Flight instruments Installation and repair. Installing avionics LRU's and Flight gauges on flight line. Interpretation of blueprints and schematics. Installation of Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory of operation of Avionics systems and Test sets. Installation of harnesses in aircraft. Completing modifications and upgrades. Rewiring cannon plugs. Cockpit experience on citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Ran cycle checks of electromechanical systems consisting of multiple integrated circuits. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Aligned and tuned complicated inter-related circuits and electromechanical systems. Avionics technician January 2012 to January 2013 Company Name － City , State Maintained CRJ-700,900 IAW FAA standards and procedures. Repaired and replaced Avionics equipment as required for proper functionality of aircraft. Trained for A&P license under supervision. Prepared equipment for all operations. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Aligned and tuned complicated inter-related circuits and electromechanical systems. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Tested and repaired electric motors, variable frequency drives, alarms and control systems. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Entry Avionics mechanic January 2007 to January 2008 Company Name － City , State Wire Stamping and Cannon plug Termination and routing. Installation of wire bundles and termination of grounding blocks. Boeing 737, Airbus A320. Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Collaborated with engineering staff on testing of prototypes and modified instruments. Verified that all equipment was certified and met regulatory requirements. Avionics shift supervisor, Avionics technician January 2006 to January 2012 Company Name － City , State Avionics flight line repairs and modifications on CH-47 chinooks and UH-60 blackhawks. Avionics maintenance supervisor OIF 2009. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS). Installed all electrical wiring during remodeling projects. Trained maintenance journeymen electricians and electrical apprentices. Trained and instructed subordinates and supported units on Military Avionics Equipment. Supervised operation and organizational maintenance of systems and specialized equipment. Education GED : 2005 T.C.C South Campus － City , State , USA GPA: GPA: 3.0 GPA: 3.0 Electronics Troubleshooting Diploma : Avionics Electrical Technician , 2007 Army Aviation School of Logistics － City , State , USA Minor in Avionics Operation and Theory and electronic troubleshooting. 3.0 GPA Coursework in A/C And D/C Emphasis onTheory and troubleshooting and Professional Training. Associate of Science : Avionics Maintenance technology , 2011 Spartan College of Aeronautics － City , State , USA Member of AEA Club 3.2 GPA Perfect Attendance Academic Achievement Award AEA Wiring Academic Achievement Award FAA Corrosion Control Academic Achievement Award Coursework in Avionics Maintenance Technology Coursework in Meteorology, Air Traffic Regulations and Air Navigation Conduit Bending course Coursework in High-Voltage Cable Splicing, Qualified Rigging and Signaling Coursework in DC Electricity, AC Electricity and Electronics Theory Diploma in Electric Technology Skills Wiring Troubleshooting, Army Ethos and Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation of schematics, Soldering, supervisor Skills, Service and Field Technician Skills , Test Equipment Operation , troubleshooting, Electrical upgrades, Wiring Diagnostics and Repair.

AVIATION

HEALTH COACH Summary Compassionate, results-oriented health psychologist with ten years of experience coaching individuals of various ethnic and socio-economic backgrounds and ranging in age from young adults to elders. Skilled in the use of the patient-centered, solution-focused principles of positive psychology, co-active coaching, the transtheoretical model of change, motivational interviewing, self-determination theory, and acceptance and commitment therapy to facilitate self-awareness and self-care. Dedicated coach with a demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, and enhanced daily functioning. Health care professional committed to transforming primary care through the integration of real time, focused health psychology interventions to produce an effective model of biopsychosocial care. skills Skilled individual and group coach Trained in nutrition, alternative medicine, and exercise physiology Proven behavioral change specialist Culturally sensitive Skilled in multiple coaching methodologies Exceptional communication skills Ability to create an open, nonjudgmental space for difficult conversations Achievements Professional Certified Coach credential awarded by the International Coaches Federation, 2013. Recognized twice as a Key Contributor to care improvement efforts by Harvard Vanguard Medical Associates. Contributing author to the article, "Group Health Coaching: Strengths, Challenges, and Next Steps" in the May, 2013 issue of Global Advances in Health and Medicine. Contributing author to The American College of Sports Medicine's Resources for the Personal Trainer, 3rd edition, 2009. Professional Experience Health Coach October 2008 to Current Company Name Partnering with Your Diabetic Patients: Principles of Coaching for the New England Quality Care Alliance Fall Forum: October 2014 5 Pearls for Improving Your Coaching Practice for the New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions for the Take Care Community Meeting (Walgreens Health & Wellness Company): February 2014 o The Transformative Power of Health Coaching with Margaret Moore (CEO, Wellcoaches) for Case in Point Webinars: June 2012 o Engaging and Empowering Your Clients to Healthy Lifestyle Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2012 o Changing Behaviors - Health Coaching with Measured ROI with Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) for the Massachusetts Health Council: March 2012 o Building a Team to Keep Your Patients on Track for the Institute of Lifestyle Medicine: November 2011 o Cultivating Engagement for the NERHSA/NSCA Northeast Conference: May 2010 o Client Engagement - How to Facilitate Behavior Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2010 o Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Council on Renal Nutrition of New England: November 2009 Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Pro-Fitness Northeast Region: August 2008 o Get More Sales with Member Coaching for the NERHSA/NSCA Northeast Conference: May 2008 o Fitness Results through Relationships with PJ Harder (CEO, Semetree) for the NERHSA/NSCA Northeast Conference: October 2007 o "I CARE" Conversations with PJ Harder (CEO, Semetree) for Healthtrax Fitness & Wellness: June 2007 o Personal Training Results through Coaching with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2007 o CARE Coaching Your Clients to Successful Results for IHRSA: March 2007 o Positive Psychology and the Pursuit of Happiness for the Cambridge Center of Adult Education's Organization of Older Students: November 2006 o Ordinary People Achieving Extraordinary Goals on behalf of Human Kinetics for the Connecticut Recreation and Parks Association: November 2006 o CARE Coach Your Clients to Successful Results with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2006. Practical Examiner, Master Class Instructor January 2008 to July 2009 Company Name Conducted and scored the Wellcoaches practical skills assessment, the final step prior to awarding certification to trainees. Developed and conducted a master class for trainees and credentialed coaches on recognizing and changing disempowering self-talk. Wellness Coach and Fitness Specialist May 2006 to October 2008 Company Name Developed coaching as a second and complementary profit center to personal training. Worked with club's personal trainers to augment in-club training routines with lifestyle changes resulting in weight loss, improved resiliency, and enhanced work-life balance. Principal, Life and Wellness Coach. August 2005 to October 2008 Company Name Conducted telephonic, one-on-one coaching sessions to clients seeking to elevate self-care and improve functioning. o Coached clients in effective behavior and cognitive changes using a variety of methodologies, including motivational interviewing, the transtheoretical model, positive psychology, and co-active coaching. Education and Training Master of Science : Health Psychology , 1 2014 Walden University Health Psychology Capstone: Bringing Health Psychology to the Patient-Centered Medical Home. Courses included health psychology, experimental and survey research, stress and coping, psychoneuroimmunology, biopsychology, lifespan development, and women's health. Research papers included a group medical appointment for patients with comorbid depression and diabetes, a 6-week workshop to guide women through the menopause transition, a group stress management program grounded in solution-focused coaching, acceptance and commitment therapy, and engaging the relaxation response. Bachelor of Arts Anthropology University of Michigan GPA: GPA: 4.0 GPA: 4.0 Immunity to Change Workshop with Robert Kegan and Lisa Lahey, Harvard University, 2012 : 1 2010 Completion of National Institute of Whole Health's educator curriculum Certified Professional Co-Active Coach credential awarded by Coaches Training Institute, 2008 Motivational Interviewing: The Art of Behavior Change Counseling, Levels I and II with MINT instructor Steven Berg-Smith, 2006 Wellness Coach credential awarded by Wellcoaches, 2005 Certified Health/Fitness Specialist credential awarded by the American College of Sports Medicine, 1999 Skills Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management

FITNESS

FINANCIAL ACCOUNTANT Summary Accomplished accountant and highly skilled controller with 8 years of experience and a keen ability to influence processes integral to company growth, drive operational excellence and achieve objectives. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control. Open and clear communicator with demonstrated vision and disciplined execution. Accomplishments Developed and implemented fee calculation for a new hybrid product added to the product pallet (UBS Switzerland AG). Assessed accounting system structures and converted company's accounting system to SAP B1 (Rising Tide GmbH). Led the development of more than three new financial reporting methods to measure productivity and efficiency (Barclays Suisse SA). Implemented processes that utilised accounts receivable sub-ledger for accounting and customer attribute reporting (UL AG). Prepared complex financial statements and interim/annual reports for banks and holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 to Current Financial Accountant Company Name － City , State Monitor the net capital of the bank using daily controls. Calculate monthly fees for the client's account maintenance on a monthly and quarterly basis. Provide various analyses (variance, intercompany, balance sheet, P&L) using SAP and Avaloq. Enhance the consolidation reporting in IFRS by optimising the flux of information. Collaborate with the Finance team to provide accurate and timely month end reporting by setting up and maintaining planning and task lists. 07/2015 to 12/2016 Business Analyst Company Name － City , State Provided accurate information for month end journal adjustments for provisions related to Lombard credits, non-performing loans, impairments, deposit accounts and taxes by analysing account activities during the period required. Management of transaction error accounts by collaborating with reconciliations cash department to improve the account clearing process. 09/2014 to 12/2014 Financial Accountant Company Name － City , State Provided reports on the monthly securities position reporting and breaks. Performed regulatory reporting for the group and management by analysing the short term liquidity ratio, minimal reserves, capital adequacy, comprehensive balance sheet, interest rate, retrocessions and expenses. Used the reconciliation process to analyse and clear the daily cash account, breaks, fees, interests, expenses and accruals. Prepared various financial reporting schedules (daily control, earning analysis, etc) Collaborated with IT team in group projects to update systems and other various projects. 06/2014 to 09/2014 Accountant Analyst Company Name － City , State Performed accounts analysis on the balance sheet and P&L to provide explanations for the variances, reconciliations, intercompany and accounting close related tasks. 06/2013 to 12/2013 Project Accountant & Administrator Company Name － City , State Participated in leading SAP B1 implementation by setting up the organisation structure, planning and creating the testing scenario. 06/2012 to 05/2013 Senior Financial Accountant Company Name － City , State Prepared financial and regulatory reports required by laws, regulations or board of directors in US GAAP. Tracked all intellectual property and royalty spending against approved requests and payments. Analysed costs and revenues related to logistics. 12/2011 to 05/2012 Accountant Company Name － City , State Maintained full responsibility of monthly and quarterly financial statement preparation for two subsidiaries. Collaborated with Auditors, Banks, Tax returns & VAT IFRS reporting to provide accurate reports and analysis. 06/2009 to 12/2009 Cost Analyst Company Name － City , State Prepared p ayroll costs and headcount reporting. Prepared and booked the operating expenses accruals. Prepared cost centre reports for the local and head office. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. 06/2008 to 11/2011 Financial Control Analyst Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations for 3 entities. 07/1996 to 11/2007 Consultant in Finance / Administrative Support Company Name － City , State Roles in different industries: Food and beverages, IT, Financial services.           Specialisation in implementation of new organisational structures. Education 2008 Bachelor of Arts : Accounting and Controlling ENS Cachan － City France 2012 Certificate : Business Accounting Chartered Institution of Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational and Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos

ACCOUNTANT

SUPERVISOR ACCOUNTANT Professional Summary Ability to work in a fast paced, deadline driven environment, independently or as a team. Core Qualifications Microsoft Office, advanced Excel, PowerPoint, MS Access, Atlas, Windows 95 - XP, Harvard Graphics, QuickBooks, NGS Systems (Net Global Solutions Systems), People Soft, SAP, Quicken, Nanovision, 2-Tier, Phoenix (E1), and Business Objects. Experience Supervisor Accountant July 2015 to Current Company Name － City , State Performed financial reporting activities for the Ichthys Project. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance/FCPA - Quarterly testing of internal controls. Responsible for preparing budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Ichthys. Prepare PowerPoint presentations, charts, and graphs. Attend Monthly and Quarter PSR/PFSR meeting. Performance of ad-hoc request and special projects as required. Lead Accountant July 2008 to July 2015 Company Name － City , State Performed financial reporting activities within the Government, Infrastructure and Minerals product line. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance - Quarterly testing of internal controls. Assist with budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Infrastructure and Minerals. Assist in preparing PowerPoint presentations, charts, and graphs. Performance of ad-hoc request and special projects as required. Senior Accountant December 2007 to June 2008 Company Name － City , State Review the SSC general ledger accounts and make correcting entries. Performs account analysis and reconciliation. Create and maintain ad hoc reports and reporting databases such as Access and Excel. Monitor SSC process execution for SOX compliance, and coordinates testing activities with auditors. Generate and analyze process performance metrics. Assists in developing and testing automated tools such as Lotus Notes and SSC webpage. Assist in preparing PowerPoint presentations, charts, and graphs. Reconcile intercompany balances with 18 sister companies. Prepare accounts payable accruals. Reconcile AP accruals, payroll transactions, and fixed assets. Set up fixed assets in JDE for depreciation expense. Pay monthly lease for vehicles and gas cards. Prepare monthly financial reports and tax packages. Prepare monthly forecast analysis and summary variance explanations. Senior Financial Analyst October 2005 to October 2007 Company Name － City , State 20th Century Fox Home Entertainment one of the world's most recognized and respected producers and distributors of films and television programs) Researched and analyzed licensee royalty statements, reconciled local office financial statements, evaluated company's position by using multiple schedules (e.g., sum cost, revenue and contribution), forecasted month-to-date, prepared and analyzed monthly forecast, prepared quarterly forecast statements and presented findings to senior management. Prepared, maintained and reviewed forecasts. Set up projects in PeopleSoft. Performed month-end close activities. Individually analyzed and prepared production actual. Analyzed and prepared month-to-date and year-to-date variance explanations. Prepared journal entries and coordinated with senior management to input book entries into People Soft. Performed financial analysis as requested. Prepared licensee royalty statement to be uploaded into Atlas. Prepared and processed journal entries to be uploaded into PeopleSoft. General Accountant June 2005 to August 2005 Company Name － City , State Supervised over a 120 different accounts within the United States by using Nanovision. Adjusted journal entries to balance general ledger. Handled bookkeeping monthly byusing Nanovision and Excel. Provided bank reconciliations for month-end closing statement for each account. Accountant September 2004 to January 2005 Company Name － City , State Oversaw accounts receivables operating and approval process to support production of over 150 checks weekly. Authorized check signer, approved all wire transfers over $1M. Adjusted journal entries to balance general ledger. Contributed to annual budget process, working with various department heads to review historical activities, trends, and future obligations. Handled 1099 Miscellaneous tax issues. 2005) Managed month-end closing cycle. Education Master of Business Administration : Business Development Strategy, Management , May 2008 Pepperdine University, Graziadio School of Business and Management － City , State Business Development Strategy, Management Bachelor of Science : Finance Spanish , May 2004 University of New Orleans － City , State Finance Spanish Languages Fluent in English and Spanish (proficiency has decreased due to moderate use). Skills Account reconciliations, accounting, accounts payable, accounts receivables, accruals, ad, AP, balance sheet, balance, bank reconciliations, billing, bookkeeping, book, budgeting, budget, Business Objects, charts, oral communication, CPA, databases, Fluent in English, senior management, finance, financial, financial analysis, financial reports, Financial Reporting, financial statements, fixed assets, forecasting, general ledger, general ledger accounts, Government, graphs, Harvard Graphics, JDE, Lotus Notes, Access, MS Access, Excel, Microsoft Office, office, PowerPoint, PowerPoint presentations, Windows 95, month-end closing, payroll, PeopleSoft, People Soft, presentations, QuickBooks, Quicken, reporting, SAP, SOX compliance, Sarbanes Oxley, Spanish, tax, television, variance analysis, Excellent written

ACCOUNTANT