Datasets:

preethu19

/

resume_data

like 0

EXECUTIVE CHEF Summary Outgoing [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.Food service professional and culinary arts student seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with [Number] years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient [Job Title] with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of [Cuisine type] cuisine.Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club.High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Highlights MS Office Suite, POS Touch, Windows 7, Outlook and Excel spreadsheets as well as the internet Highly responsible and reliable Point of Sale (POS) system operation Works well under pressure Exceptional interpersonal skills Extensive hospitality background [state name] Food Handlers card [state name] Food Handlers card [state name] Food Handlers card Trained in liquor, wine and food service Food and beverage specialist In-depth food and wine knowledge Mathematical aptitude Food ingredients expert Master of sales techniques Food safety understanding Accomplishments Over 12 years of experience in managing food operations as an Executive Kitchen Manager / Executive Chef in High Volume Restaurants Strong troubleshooting abilities to identify problems and implement appropriate solutions for kitchen or quality related issues Expert in managing new restaurant openings: hire and train employees, enhance employee customer service skills, order food & equipment, oversee Grand Opening activities and align standards with the FOH-BOH operation teams Strong time management, organizational skills and multi-tasking ability. Excellent interpersonal skills; relate well with vendors, staff, management and people from diverse backgrounds Culinary Certified in food preparation and presentation. Created menus featuring various cuisines including Italian, Southern, American and Mexican Cuisines. Outstanding leadership skills proven through earned awards and employee relationships. Sound communicator with the ability to supervise, train and develop staff effectively. Experience Executive Chef 01/2007 to 02/2016 Company Name City , State Catering Expert specializing in special events catering for clients such as the Walt Disney Company, Universal, CBS and ABC Studios, The Huntington Library and Gardens, Nestle USA, Wolfgang Puck and Valencia Country Club. Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant. Woodland Hills Company Name Responsible for managing culinary operations: recipe preparation and presentation, food consumption estimation, food purchase requisitioning. Responsible to ensure food items are prepared according to standards of quality, consistency and time lines. Maintain sanitation procedures and organization of work area adhering to all OSHA regulations. Maintain food storage, receiving, rotating & stocking as par levels dictate. Manage catered boardroom events, create and prepare quality culinary specials for exclusive occasions Manage both food and non-food inventories: implement inventory control system, institute standardized product rotation system Develop daily work and production schedules Direct BOH P&L responsibility - decreased food costs through various initiatives to meet company's budget standards Assist GM in negotiating new contracts with beverage and equipment vendors Consistently provided high quality customer service and satisfaction ensuring a hospitable and first-class dining experience. Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Checked in deliveries and signed off on products received.Prepared the buffet and salad bar for dinner service.Continually kept carpets and floor clear of debris.Maintained neat and attractive bakery food cases.Maintained a professional tone of voice and words at all times, including during peak rush hours.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Executive Kitchen Managers 01/2000 to 01/2007 Company Name City , State BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate with General Manager on all restaurant operations: manage customer service & wait staff, supervise daily opening / closing activities, manage food and labor costs. Responsible for staff scheduling, creation of daily prep lists for BOH, keeping kitchen on par with health code. Monitor food budgets and administered cost controls Implement standardized product rotation system for all food and non-food product inventories Collaborate with area GM to facilitate the opening of new stores including training, marketing and merchandising of restaurant services Direct facility maintenance and emphasize clean, fun and hospitable dining facilities adhering to industrial health and safety standards Develop employee customer service skills, conduct productivity enhancements and performance evaluations Consistently achieved bonuses for meeting and exceeding sales & cost controls quotas. Executive Kitchen Managers 01/1983 to 01/1999 Company Name City , State Responsible for the BOH operations: hired, trained and supervised kitchen staff, managed budgets, negotiate vendors contracts and prepared food according to quality standards Accountable for monthly and annual budgets including action plans to drive sales by consistent high quality food and service standards Manage 38 employees and inspected work performance as well as safety and hygiene, in compliance with government regulations Prepare daily production sheets, ensure stocking of all stations, certify adherence to recipe & portion servings Accurately estimate food consumption and the requisition of supplies resulting in reduced cost Working with GM, assisted in the Grand Opening of eight new restaurants Negotiated contracts with vendors, administered the receiving of goods ensuring accuracy and freshness Developed work schedules, trained incoming staff and mentored employees to assume leadership roles. Education Bachelor Degree : Marketing 1984 GEORGIA INSTITUTE OF TECHNOLOGY City , State , fulton MarketingCoursework in Business Management and OperationsCoursework in Culinary Management and Food and Beverage Operations Management CERTIFIED FOOD HANDLER *Thorough Knowledge of HACCP Regulations ATLANTA CULINARY TECHNICAL SCHOOL City , State Skills ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health and safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling

CHEF

SALES / FINANCE MANAGER Summary Looking out for a position as administration assistance with a reputed firm where I could use my core competencies and knowledge for the mutual growth and benefit. A civil engineer / projects manager with more than 10 years of vast experience in management, planning, designing, bidding and implementation of civil construction projects of buildings, Roads, hydraulic structures, solid waste transfer stations, waste water treatment plants, concrete paving, security projects and etc. Enthusiastic and hardworking professional with experience of travelling to project sites around the country including remote environments with limited communications or logistical support. Possess a great record of accomplishment of contributing to continued business improvement processes and meeting the projects objectives. Professionally committed to delivering high quality engineering and environmental services. Experience of working on infrastructure, utilities, and structural and highways projects. 3 years experience in administration, customer services, Auto finance and used cars selling with one of the best car dealership in Forest lane, Garland. Excellent experience of doing business with United Auto Credit, Westlake and Lobel. Highlights Operating Systems: Windows, Mac OS X Software: Microsoft Office, AutoCAD, Photoshop, PDF professional, MS Outlook. Experience Sales / Finance Manager Sep 2011 to Sep 2014 Company Name － City , State Determining annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results. Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implementing sales programs by developing field sales action plans. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establishing and adjusting selling prices by monitoring car costs, competition, and supply and demand. Contributing to team efforts by accomplishing related results as needed. Manage the international sales. Collecting payments follow with customers, customer services. USACE/ CONTRACTOR (ALBASHIQ GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Sep 2005 to Sep 2011 Company Name http://www.albashiqbird.com. Estimating activities of project bids then performing the job perfectly depend on the bid and perfect specifications. Defining the projects objective and developing plans to accomplish the objectives. Work in order to define the specific objective of the projects. Including members of the project team in the plan development phase. Organizing function for involves identifying and securing necessary resources, determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together on the project. Determining what tasks must be completed. Motivating members of the project team to work together in order to complete the goal. Tracking progress and comparing it with planned progress. Solve problems and get the project back on track. Responsible for guiding employees in achieving the goals and ambitions of the company. Ensuring that all processes and practices are working in a proper manner. Discussing with other members of the top management and devise any specific goals, which are to be accomplished within a certain time period. Overseeing all processes and pay minute attention to monthly or quarterly functioning of each individual practices. Doing well experience and efficiency for handling the operations of individual practices in a company. Training, guiding and assisting the newly hired process employees, regarding handling daily processes and employee performance. Conducting presentations to the higher management pertaining to business, marketing, and advertising strategies, and all other necessary aspects of the company processes. Communicating with clients and attracting new projects to the company for execution and finalization. Ensuring that every individual department is giving their best possible outputs, and recommending and devising any new policies that are likely to prove beneficial to the goodwill of the company. Conducting quarterly, semiannual and yearly general meetings for presenting the profits, gains and achievements of the company. AL-MAHER GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Nov 2002 to Aug 2005 http://www.almaher-iraq.com. Managing the tasks is performed to the fullest of the efficiency. Planning out an organizational structure to bring out ease and flow in the tasks. Suggesting new policies and modifications in order to reform the nature of work. Developing good relations with my colleagues and motivate them to do well by appreciating their good performances. Participating in meetings, discussions, projects site visits workshops and hearings. Preparing bids and proposals for the prospective clients to expand business operations. Provide full information to the accounts departments and auditors and assist them in case of difficulty. Determining the resources required for the purpose of production. Preparing status reports and presenting them to the higher managing authorities for scrutinizing. Delivering the performance with better success rates. Keeping in touch with the clients who have assigned the project to my company and make them aware of the status of the work finished. Leading my team and bring out the best in them. Responsible for developing a good dialog and communication with the team member for the success of the project. Estimating activities of project bids then perform the job perfectly depend on the bid and perfect specifications. Establishing easy communication between the employees and the higher authority. Solving problems for my team members. Team building, which is defined by success. Accomplishing project objectives and the outcome (success) of the projects. Site Engineer Jun 2000 to Oct 2002 Company Name － City Studying each project at the onset and draft an outline of items that may need attention. One of my first duties was studying the work plan submitted by the contactor and suggesting any modifications to the supervisor Engineer. Supervising the works on site in accordance with the contract requirements and using the template and procedure established by government. Supervising the works in accordance with the drawings, technical specifications and bills of quantities. Ensuring the correct implementation of the works according to technical specifications, to designs and quality of materials. Preparing list of materials for which the procedures for acceptance will be done. Preparing list of tests that may be required and following these tests to be carried out and approved. Checking and testing of completed works before a contractor covers them. Checking and ensuring that the site is arranged as per the site management plan and that all measures are taken for site safety and the safety of the third parties in the vicinity of the site. Ensuring that health and safety measures are adopted and followed to the full extent and prepare weekly report. Suggesting and instructing additional safety measures if needed. Studying and verifying quantities of works done and provide a report to contractor. Providing an assessment of any variation to contractor for approval. Assist in the preparation of provisional acceptance and snag list. Maintain a filing system for all site memos and instructions, measured quantities of work and materials on site, reports and other documents and correspondence pertaining to the construction activities. Coordinating the site meetings with the Contractor. Education Bachelor of Science , Civil Engineering 6 1997 Mosul University － City , Iraq Civil Engineering Both degrees already equivalent to US degrees. Master of Science , Civil Engineering 11 1999 Mosul University － City , Iraq Civil Engineering Languages Bilingual: English/ Arabic. Skills Photoshop, advertising, Arabic, AutoCAD, business operations, com, clients, customer services, dialog, Engineer, English, Estimating, filing, forecasting, government, gross-profit, http, instructing, international sales, Languages, Team building, Mac OS, Managing, marketing strategies, marketing, materials, meetings, Microsoft Office, MS Outlook, Windows, works, Operating Systems, Organizing, organizational, PDF, plan development, policies, presenting, presentations, processes, profit, progress, proposals, quality, safety, selling, sales, supervisor, Supervising, workshops

FINANCE

REGIONAL ENGINEERING MANAGER Engineering Director Innovative, solution-driven engineering director with over 25 years' experience delivering  high-profile ITS/SCADA projects for the Transportation and Water/Waste Water industries.  Expertise includes; technical solution architecting and cost estimating, mission critical ITS/SCADA system design and delivery, disaster recovery planning, technical program management, and cross-team leadership. ​ ​ Execution and results oriented individual with a passion for solving business problems with innovative, cutting edge technology solutions that enable clients to achieve and exceed desired business outcomes.  Accomplishments Technical manager with 90%+ success rate delivering projects on time and under budget.  Proposed innovative solution that would allow client to consolidate mutliple operations centers and provide for seamless migration without service interruption, which resulted in the company being designation as the ‘highly preferred supplier'. Maximized efficiency and ability to scale by industrializing sales and engineering delivery methodology and deliverables.  Originated and spear-headed product innovation ideas, enabling the company to differentiate itself in the ITS/SCADA market. Expertise Architecting best practice technical solutions Technical program management QA/QM Client management Vendor management Testing and commissioning planning and execution Team leadership / c ross-team collaboration Engineering cost estimating Engineering resource management and forecasting  Process improvement ​​ Professional Experience Regional Engineering Manager 01/2014 to Current Company Name City , State Currently directing ITS solution deliveries in Texas, Australia, New Zealand, and Chile. ​ Lead systems solution architect responsible for technical proposal write-ups, presentations, and engineering cost estimates, which have resulted in winning bids on projects ranging from $1M to $25M in the Western NA, SA, and Oceania regions. ​ Improved engineering resource coordination between project managers and the engineering department, resulting in more proactive resource planning and increased visibility. ​ ​ Implemented targeted, JIT training sessions, which drastically improved work efficiency by minimizing the technical learning curve for new staff deployed on Projects.   ​​ ​ Recent Projects: Santiago Chile ITS - Value: $1M Currently directing the in-house development of an advanced traffic incident detection algorithm, which will tie-in with a GIS map based incident response system to give the client early warning indication of traffic incidents and congestion spikes. ​ CityLink OMCS Upgrade - Value: $4.5M Directed an ITS/SCADA system upgrade for a mission critical tunnel/toll-road in Melbourne, Australia. Designed an interactive, smart Motorway GIS map to serve as the primary roadway monitoring and traffic incident response GUI. ​ LBJ/NTE Managed Lanes Project - Value: $25M Technical manager for an ITS system delivery to monitor and control 40 miles of managed lanes for a greenfield civil works Project in the Dallas/Fort Worth area.   The project deployed the first dynamic tolling roadway in the state of Texas.  The state-of-the-art central command and control center interfaces with several field device sub-systems (electronic information and toll rate signage, traffic detectors, cctv cameras, weather and gas monitoring systems), the Drive-On-Dallas website, and TxDOT's LoneStar & DalTrans systems. ​ Engineering Supervisor 01/2011 to 12/2013 Company Name City , State Improved engineering department productivity by re-organizing engineering staff activity reporting methods and project resource planning. ​ Beat out the ‘preferred supplier' in a major civil project bid, by proposing a more efficient, single integrated technology platform that reduced the overall cost and deployment timeline. Effective engineering team leadership and QA/QC oversight resulted in delivery of several high profile, challenging ITS/SCADA projects on time and under budget. ​ Responsible for engineering estimates and technical write-ups for bid proposals, and provided  product demos to prospective clients during sales presentations. ​ Major Projects: Caltrans Devil's Slide Tunnel  - Value: $7M Delivered a greenfield PLC/SCADA/ITS system for the monitoring/control of a mile long tunnel north of Half Moon Bay, CA.  Developed an incident response CONOPS, followed by the design and deployment of a life-safety, emergency incident response management GUI.  This IRM GUI allows tunnel Operators to quickly react to a whole range of emergency scenarios that require evacuation of the tunnel and immediate deployment of emergency first responders. Eastern Distributor Tunnel - Value: $3.5M.    Managed  the upgrade of a life-safety ITS/SCADA system for a major tunnel servicing downtown Sydney.  Commissioning included the hot-cutover of existing tunnel/traffic control systems, which was achieved with minimal downtime. ​ Senior Engineer 07/2003 to 12/2010 Company Name City , State Systems Engineer II 07/1999 to 06/2003 Company Name City , State Control Systems Engineer I / II 07/1992 to 06/1999 Company Name City , State Associate Systems Engineer 06/1991 to 06/1992 Company Name City , State ​ Education Bachelor of Science : Electrical and Computer Engineering 1990 University of California at Santa Barbara City , State ​Various Project Management/Leadership Courses

ENGINEERING

HORIZONTAL CONSTRUCTION ENGINEER Summary Experience in leadership as well as propagating tactical information. Operator of Heavy Construction Equipment, offering extensive experience operating equipment for any mission. Retail professional who excels in fast-paced environments, experience in customer service, merchandising, POS systems and cash handling. Ambitious student with excellent research, time management and problem solving skills. Experience Horizontal Construction Engineer , 02/2016 to 09/2017 Company Name － City , State Planned and coordinated work modifications of standard engineering techniques, procedures and criteria. Immediately communicated any equipment issues to the supervisor. Maintained equipment in good working order by checking fluid levels and greasing and fueling machines. Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers and tractors. Organized all new hire, security and temporary paperwork. Prepared and administered preventative maintenance work orders. Administrative operation tasks (filing paperwork, paperwork runner, ect. Sales Associate/Cashier , 03/2015 to 08/2015 Company Name － City , State Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Completed all cleaning, stocking and organizing tasks in assigned sales areas. Verified that all customers received receipts for purchases. Trained and served as a peer coach for new sales associates. Priced merchandise and took inventory of supplies. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Cleaned up gas/chemical spills with the appropriate store procedures. Sandwich Artist/ Sales Associate , 10/2013 to 09/2014 Company Name － City , State Prepared a variety of foods according to customers' orders or supervisors instructions, following approved procedure. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods, following specific methods that required quick prep time. Maintained high standards of customer service during high-volume, fast-paced operations as well as completing closing procedures. Skills Administrative, cash register, closing, coach, SC, credit, customer relations, customer service, equipment operator, Fast, filing, inventory, Weapons, Nursing, organizing, policies, POS, quick, Restaurant operations, sales, supervisor, team player

CONSTRUCTION

CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP Executive Profile Accomplished, highly respected executive with extensive public and private sector health care and financial management experience. Proven ability to lead and mentor large and diverse teams; build and maintain relationships that transcend corporate, cultural, and geographic boundaries; and improve systems and processes to increase productivity, profitability, and customer satisfaction. Excels in driving positive change and managing in ambiguous and transitional environments. P&L Policy Development Change Management Strategic Planning Process Reengineering Profit Building Negotiations Restructuring Startup & Transitional Environments People & Project Management Skill Highlights Leadership/communication skills Project management Business operations organization Client account management Human resources Budgeting expertise Negotiations expert Employee relations Customer-oriented Core Accomplishments Project Management: Project Management: Operations Management: Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed [operation] . Handled all functions related to [program] . Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Professional Experience Company Name City , State CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP 01/2004 to 01/2012 Federal agency responsible for Medicare, Medicaid, the State Children's Health Insurance Program (SCHIP), and health insurance portability standards Oversee financial and information technology operations for Medicaid and the State Children's Health Insurance Program (SCHIP). Develop and administer budgets and supporting documentation; coordinate financial, survey, and certification issues with the Office of Financial Management, Center for Medicaid and State Operations (CMSO) Groups, and other state and federal agencies. Create policies and procedures; monitor and reconcile state expenditure and monthly accounting reports; issue quarterly Medicaid and SCHIP grant awards. Lead system enhancements, application development, and quality improvement activities; review and certify State Medicaid Management Information Systems (MMIS). Collect data for the Medicaid Drug Rebate Program; survey and certify health care providers and suppliers. Ensure Medicaid PART and GPRA compliance with annual performance budget; represent Medicaid in development of National Electronic Data Interchange Standards. Provide technical guidance for Medicaid Statistical Information and Federal Upper Limits systems; coordinate Medicaid fraud and abuse investigations. Administer annual operating budgets of $100 million and up; participate in administering the $300 billion federal/state Medicaid program. Supervise up to 125 employees. Enabled seniors to receive prescription drug benefits for the first time by implementing services mandated by the 2003 Medicare Prescription Drug Improvement and Modernization Act (MMA). Led multiple initiatives to improve fiscal responsibility, including: MMA Phase-down State Contribution (the basis for $8 billion in annual state Part D payments), in which states return funds to the federal government for citizens with dual eligibility for Medicaid and Medicare. The addition of 100 auditors in 10 regional offices to educate states employees about Medicaid policies and monitor related spending. Automation of the Medicaid drug rebate program as part of the 2005 Deficit Reduction Act (DRA), facilitating rebate calculations for states and more than 400 drug manufacturers. Enhanced operations and positioned agency for additional efficiency with: Adoption of the 2009 American Reinvestment Act (ARRA), which paves the way for the use of electronic health records throughout the nation's health care system. Development of an IT strategy designed to standardize the technical environment and educate Medicaid Directors and state CIOs/CTOs about enterprise architecture. The federal government contributes $3.5 billion annually to state system development.). Company Name City , State VICE PRESIDENT & MANAGING DIRECTOR 01/1996 to 01/2002 Global credit insurer and Allianz subsidiary with 6,000+ employees in more than 50 countries Developed, documented, and implemented credit policies, procedures, and practices. Created a risk rating system and trained managers from Belgium, England, France, Italy, Spain, Mexico, Brazil, Hong Kong, Singapore and Shanghai to use it effectively. Managed P&L for all satellite offices in the U.S., Canada, and Mexico, as well as information budgets for Europe, Hong Kong, Singapore, and Shanghai. Supervised 67-person professional and administrative staff and provided calm and stable leadership through three ownership changes. Turned a $40 million corporate loss into $5 million pretax profit in one year by restructuring and repositioning an international company for dynamic and profitable expansion in the U.S. Reducedrisk by more than $674 million while developing a $2 billion export portfolio. Eliminated $500,000 in annual expense by renegotiating contracts. Salvaged an underperforming operation by: Redirecting corporate focus to reinsurance and adequate capitalization. Separating sales and risk management to eliminate inherent conflicts of interest. Company Name City , State Vice President & Divisional Credit Officer Company Name State Owner Education MBA Fairleigh Dickinson University , City , State BS : Finance & Insurance University Of Rhode Island , City , State Finance & Insurance Skills accounting, administrative, application development, agency, Automation, benefits, budgets, budget, contracts, credit, documentation, Electronic Data Interchange, electronic health records, financial, Financial Management, focus, funds, government, information technology, Insurance, IT strategy, leadership, Office, Management Information Systems, enterprise, policies, profit, quality improvement, risk management, sales

BANKING

QUALITY ASSURANCE ASSOCIATE Summary Enthusiastic Chemist eager to pursue a lasting career in the Agriculture industry. Detail-oriented Chemist with expertise in the instrumentation, physical and wet chemistry, and formulation as well as coordinating testing and development. Highlights HPLC GC FTIR UV-Vis Physical Chemistry techniques GMP/GCP Accomplishments Led the pre-formulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials. Experience 01/2011 to Current Quality Assurance Associate Company Name － City , State Preparation, configuration, execution and authoring of reports for IQ, OQ and PQ protocols for Labware LIMS and Trackwise Systems Managed quality systems change control, site training, deviation and CAPA compliance programs for Eisai. Other responsibilities include: Administration and development in Trackwise, Plateau Learning Management System and Labware LIMS systems QA oversight on all validation activities for Plateau Learning Management System Deviation investigations, CAPA and SOP review for site engineering automation systems Developed and provided training on local and global change management, cGMP and deviation/CAPA compliance processes to site personnel Reviewed and approved Master Batch Records (MBRs) and Lot Packaging Records (LPRs) for commercial batch release. Work within QA audit department for regulatory site audits and assist in responding to regulatory inspection observations. Support the Clinical organization by providing oversight to the clinical lot record packaging, specifically, review and provide a disposition decision for packaged clinical trial material. 01/2005 to 01/2011 Senior Researcher Formulation Company Name － City , State Lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes. Designed studies to substantiate formulation excipient choice, use levels and desired product aesthetic attributes Responsible for preclinical and toxicology study drug product manufacture and testing Generated and interpreted study data to determine physicochemical stability Drug excipient compatibility studies and other relevant studies, including solubility/pH-solubility profiles, pKA, partition coefficient studies during formulation development process Communicated formulation development program status, goals and timelines to senior management by: Writing detailed technical reports on completed formulation development programs and periodic reports of on-going programs Performed a bi-monthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings Scale-up process development of cream formulation and lyophilized parental formulations. Assisted in the preparation of the Chemistry, Manufacturing & Control(CMC) sections of IND, ANDA and NDA submissions Evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities Employed chromatography, spectroscopy and spectrophotometry techniques. 01/2003 to 01/2005 Quality Control Chemist Company Name － City , State Responsible for performing dissolution testing, content uniformity, acid resistance and assay of solid oral dosage products in a cGMP environment Managed the stability program for all oral solid dose products Performed USP-NF Compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques Investigated out of specification and out of trend data with appropriate CAPA. Authoring and technical review of analytical SOPs 01/2001 to 01/2003 Quality Control / Analytical Chemist Company Name － City , State Responsible for performing physical and chemical cGMP testing of ophthalmic formulations Performed raw material, in process and finished product testing as well as method transfers to Quality Control Developed and validated stability indicating compendial and non-compendial analytical methods in accordance with ICH and FDA guidelines 01/1998 to 01/2001 Chemist / Supervisor Company Name － City , State Supervision of a busy contract laboratory Responsible for running, developing and validating methods for wet chemistry and ICP, AA and GFLAA instruments Responsible for preparation of reports and communication of results to customers 01/1995 to 01/1997 Chemist Company Name － City , State Performed toxicological screening and conformational studies using GC/MS on horse serum and urine for illegal or banned drugs and their metabolites Conducted both qualitative and quantitative analysis. Education 2014 Master of Science : Chemistry University of North Carolina － City , State , US 1996 Bachelor of Science : Forensic Science Michigan State University － City , State , US Presentations Performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings. Presented data and formulation recommendations to senior leadership Skills HPLC, GC, Physical Chemistry, UV/VIS

AGRICULTURE

VP Career Focus To lead the executive management of a financial institution's lending team. To align our lending objectives so we compliment other departmental efforts and achieve the organization's highest goal. By uniting culture, teamwork, training, technology, policy, and support, we will uphold tradition, minimize risk, and provide best-in-class service while offering products which satisfy the ever-changing wants and needs of our retail and business members. Accomplishments CERTIFICATIONS:. Professional Experience 01/2014 to Current Supervisor Consumer Loans; IAA Credit Union. 215MM asset credit union). 01/2011 to 01/2014 VP Small Business Banking, Busey Bank. 3.9B asset bank). 01/2003 to 01/2011 AVP- Business Banking Company Name － City , State Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Implemented new needs-based cross-selling techniques and retention s tr a te gies to significantly grow sales results across our retail team. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm r.="" to="" over=""> Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Built and executed new customer service initiatives which helped us achieve a 350 top in the country for client retention among mortgage officers. v Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. v Built recommendations and provided small businesses with cash flow modeling and treasury solutions. v Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. v Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. v Underwrote and funded many small business loans. v Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. 01/2003 to 01/2011 AVP, JPMorgan Chase Bank, N.A. 2.35T asset bank) Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. Underwrote and funded many small business loans. Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. Built recommendations and provided small businesses with cash flow modeling and treasury solutions. Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. Built and executed new customer service initiatives which helped us achieve a #12 ranking in the country for client retention among mortgage officers. Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm> to over $22MM+/yr. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Implemented new needs-based cross-selling techniques and retention strategies to significantly grow sales results across our retail team. Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Education 2002 BS : Chemistry Business and Accounting Eastern Illinois － City , State Chemistry Business and Accounting Certifications Affluent client certified. Consumer loan compliance certified In-process: CUNA Financial counseling certified (FiCEP) Operational Excellence yellow belt certified CPR certified Interests 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) Skills banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury Additional Information VOLUNTEERING: 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013)

BANKING

TEACHER Summary My applied experience in elementary level teaching combined with my B.A in History/Music as well Alt. Certification (K-5), makes me a worthy contender for a teacher position at your school .Utilizing my skills and expertise, I am eager to become a key member of your team. As specified in the enclosed resume, I offer you the following attributes in order to contribute to your ongoing success: * Well versed in assisting children in build social, cognitive, emotional, and physical skills. * Adept at providing a stimulating conducive classroom environment. * Special talent for utilizing the highest quality teaching resources and classroom materials. It is paramount that in order to become the best teacher, good interaction with the students is essential - aside from imparting good knowledge. The expectation of what the students think and how they would think in a particular state of affairs is equally important in my point of view. In addition, I apply an innovative teaching approach which includes the incorporation of 21st century skill sets that will prepare my students to compete with other students both nationally and internationally. Of all my strengths, I take extreme pride in the patience and dedication required to meet the needs of children from socially and culturally diverse backgrounds. My insight not only comes from my years in the classroom as a teacher, but also from my years a pupil. Having lived abroad for many of my formative years, as well as some after college, I understand the delicate balance that is needed to make learning inclusive to all. CERTIFIED ELEMENTARY SCHOOL TEACHER (Grades 1-5) Level 2 Teaching Certification (Louisiana) Dedicated elementary teacher with a passion for teaching, learning and student success, while offering a proven track record of commended performance teaching in the elementary classroom, with an unwavering commitment to optimizing student and school success. Extensive background in serving the educational needs of culturally, racially, and socio-economically diverse students in Title I schools. Flexible and creative educational professional with seven plus years teaching with a unique ability to explain complicated concepts in an easily understandable manner. Experience Company Name August 2015 to Current Teacher City , State Implemented diverse approaches to ensure understanding of course material and overall academic success. Analyzed student learning and plan and administer a variety of appropriate assessments. Ensured effective and positive parent communication. Participate in on-going planning development and evaluation of curriculum. Use a variety of instructional strategies to provide equity and excellence to students of all ability levels. Work cooperatively with other teachers in developing and sharing curriculum strategies. Company Name August 2010 to May 2015 Teacher City , State 4th grade Math, ELA). Planned, implemented, monitored and assessed a classroom instructional program which was consistent with the Jackson Parish School Board regulations and Louisiana Board of Education. Worked with other teachers and administrators to evaluate and revise elementary school programs. Encouraged students with special academic interests to fully pursue those subjects. Planned, implemented and thoroughly monitored 504 and Special Education accommodations for students with learning exceptionalities. Presented various techniques and strategies for delivery of classroom instructions using manipulative and hands-on approaches in Math, and Science. Company Name August 2007 to July 2010 Teacher City , State Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Monitored students' educational progress with individual charts and files. Nurtured a supportive learning environment that was often used as a model for other classrooms. Company Name May 2008 to September 2008 Teacher Coordinated communications between students and school administration to create an effective and culturally-sensitive learning environment. Developed and taught a curriculum to improve students' conversational abilities. Improved instruction methods by using a variety of assessment tools and strategies. Education and Training Grambling State University 2010 City , State , USA Elementary Education (1-5) Louisiana Tech University 2007 Bachelor of Arts : History Music Education City , State , USA History Music Education Interests AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Personal Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Additional Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Eagle/DNC AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Skills academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting

TEACHER

PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat. Proficient with mainstream social networking sites. Highlights Training and development Team building & management Dedicated to process improvement Invoice processing Management of remote employees High customer service standards Client relations specialist Excellent communication skills Filing and data archiving Computer-savvy  Experience 06/2012 - 11/2015 Company Name － City , State Public Relations & Development Associate Managed the day-to-day operations of the Public Relations and Development Office. Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters. Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr. Nicholas DeRobertis Foundation. Contributed information regarding events and accolades to the Medical Center's employee newsletter. Assisted in creating marketing and promotional materials. Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review. Managed the physician referral line. Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development. 06/2010 - 05/2011 Company Name － City , State Specialist Provided administrative support including answering calls and filing client paperwork. Contacted clients in arrears to prevent suspension or cancelation of policies. Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients. Contacted policyholders to obtain missing information. Submitted policies changes and insurance claims to insurance companies on behalf of the client. Provide customer service, such as giving limited instructions on how to proceed with claims. 07/2004 - 06/2008 Company Name － City , State Admissions Processing Manager Interviewed, hired, trained, and managed employees of the Admissions Processing Center. Maintained and administered the admission policies and procedures for all undergraduate and graduate programs. Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions. Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing. Coordinated with an outside agency to mail correspondences to applicants and students. Managed the Cisco Phone queue for the Admissions Processing Center. Managed the testing of system updates as they related to admissions. Accountable for the accurate and timely processing of admission records and matriculation status. 01/2002 - 06/2004 Company Name － City , State Admissions Processing Assistant Director Created and maintained VisiFLOW accounts for all college employees. Trained new employees and managed weekly work schedule. Supervised workload of the staff and student workers. Supervised staff and student workers in the absence of the director. Quality assured work performed by the staff and student workers. Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center. Continued to perform the duties of the Senior Admission Processing Clerk as needed. 12/2000 - 06/2002 Company Name － City , State Senior Admissions Processing Clerk Trained new employees and student workers. Assisted the director in overseeing student workers. Collected and processed admissions applications, official transcripts and supporting documents. Determined if applicants met automatic admission standards. 10/1998 - 11/2002 Company Name － City , State Admissions Processing Clerk Collected and processed admissions applications, official transcripts and supporting documents. Education February 2010 Mercy College City , State Bachelor of Science : Corporate Communications Corporate Communications Skills Seasoned professional with significant experience in management, employee hiring and training, and customer service, seeking a position that will fully utilize my skills, and offer an opportunity for continued professional growth.  Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites.

PUBLIC-RELATIONS

CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and ability to work with people, in a stable environment that will lead to a lasting   relationship. Experience January 2014 to Current Company Name － City , State Phoenix Aviation has provided me with an extensive knowledge of aviation amongst multiple product lines; while remaining task oriented and working as a team member. I currently work with the Agriculture, Commercial Aircraft, Commercial Airport, and Airline product lines. Having knowledge of multiple product lines is an asset, because I am able to assist multiple underwriters and underwriter assistants throughout the company. Issue new business and renewal binders, endorsements, and any mid-term changes that may occur, while maintaining monthly reports for the commercial and airline policies. Assist brokers on a daily basis with a concerns or questions concerning policies, certificates, loss runs, invoices, and endorsements for Agriculture, Commercial, and Airline products. Familiar intranet and internet based systems that incorporate a paperless process. I have received numerous awards for going above and beyond for my manager and multiple underwriters. Customer Service Representative February 2013 to January 2014 Company Name － City , State AIG Aerospace has provided me with the knowledge of aviation and ability to assist brokers; while also working as a part of a team and providing the best customer service. Having knowledge of aviation is useful in assessing aviation risk, which includes aircraft specifications, reviewing pilot experience, and etc.; to produce computer-generated quotes and binders. Issue endorsements, binders, and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals. Manage and respond to brokers on a daily basis with any concerns and questions regarding accounting, underwriting, renewals, policy terms and conditions, non-ownership program, and providing training to brokers regarding an external quote system. Familiar with intranet and internet based systems that incorporate a paperless process. Research and corrected any premium discrepancies by offsetting balances in the accounting system. Device Support Center Manager January 2008 to Current Company Name － City , State Flextronics has provided me with the managerial skills needed to supervise, communicate, and manage the overall performance of staff in the store. Analyze the daily reports of data received, giving recommendations, and developing strategy plans on how to improve quality and quantity for the company. Taking inventory of all supplies, mobile devices, and accessories in the store and documenting daily transactions. Mobile devices have become a very important aspect of our culture and therefore it is a necessity that customer's problems be resolved as soon as possible. My experiences have given me the ability and the expertise to train other employees, while staying abreast on AT&T mobile devices and the latest technology. At Flextronics, we have mandatory quotas that must be met monthly to achieve or support center goals, visions and objectives. I have the aptitude to achieve goals independently or in a group setting; while being able to motivate myself and others. I am excellent at multi-tasking and maintaining flexibility. My daily duties consist of assisting customers in person and on the phone. My verbal communication skills allow me to effectively communicate Flextronics position, while listening and asking questions to meet the customer's needs. I am empathy when listening to others; while educating customers about their devices and resolving issues. My written communication skills are another essential part of my daily duties at Flextronics. For every customer that comes to the store their account must be annotated. The annotations must include the customer's name, issue, troubleshooting steps that were performed, results of those steps, and the resolution of the issue. My organizational skills are invaluable within the device support center. Due to there being an abundance of customers and their wireless devices. It is imperative to be organized especially dealing with customers proprietary information. These skills help me to be more efficient in supervising and managing other employees; while remaining attentive to the customer. I have been awarded employee of the month for five months. Along with numerous emails and phone calls with positive feedback from customers. I was also sent to Shreveport, LA because of my expertise to assist employees and customers. Education Baccalaureate of Science : Business Administration/Marketing , 2008 Business Administration/Marketing University of Louisiana at Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills

AVIATION

SENIOR MANAGER -NATIONAL SALES FINANCE Executive Profile Ambitious [Job Title] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Skills Office software: MS Word, Excel, PowerPoint, Access Systems: Solar, Business Objects, PC Links General Ledger, FCI, FC Links, FEC, CORE, SAM Professional Experience Senior Manager -National Sales Finance April 2005 to Current Company Name － City , State Manage Consulting Services Group Money Manager reconciliations. Control National Sales revenue & expense accruals and deferral. Manage Litigation reserves and Legal accruals. Supervise month end close, balance sheet reconciliations, variance analysis and audit requests. Coordination of projects and production issues with FA Compensation Information Technology Organization & implementation of new product within FA Compensation Dept. Redefined & improved SOX controls and implemented self assessment of these controls Administer all FA Compensation security entitlements Manage Financial Advisor Trainee Compensation Managed team of 3 of professionals. Vice President-Wealth Management Controllers January 2010 to Current Company Name － City , State Strengthened company's controls by managing the implementation of introducing broker to single broker dealer. Senior FC Compensation Specialist October 1997 to March 2005 Company Name － City , State Review Amortization entries processed for Special Compensation & Deferred Compensation Programs Balance sheet review and sign-off for Special Compensation loans & Deferred Compensation awards Prepare Department Sarbanes Oxley control document and associated Risk Controls Assessment matrix Team project leader in the conversion of Compensation feeds to new People-soft platform Maintain general ledger payroll accounting department mapping table Work with Payroll Systems Support Team on service requests for any GL system modifications Establish, delete, and change name of GL accounts within the payroll accounting monitor centers Benchmark analysis of GL Accounts for payroll and tax accounting monitor centers Contribute to ongoing development of a web based system for tracking Special Compensation Loans Generate payroll feeds for special compensation income, taxes and inputted interest updates Analyze and review monthly and semi-monthly payroll feeds to the general ledger Monthly analysis of fringe calculation and eligible earnings for SB, Citibank, and Associates First Coordinated and produced audit schedules for internal and outside auditors Analysis of quarterly CAP dividend payments for all legal entities and posting entries to retained earnings Prepare daily trial balance reports for review and analysis of GL accounts for Payroll accounting Review all balance sheet schedules prepared by the Payroll Accounting Group Daily review of margin activity for various accounts and the feed to the general ledger Responsible for all P&L inquiries related to payroll feeds Monitored Front End Control (FEC) of Product Area feeders sent to the CORE commission system Communicated back to Product Areas on rejected and warned transactions for analysis and review Worked with Product Areas on development and maintenance of FEC feeders Prepared monthly control book reports and distributed to RFCC Mgmt, SB Controllers, and PCG admin. CORE commission system maintenance for blotters, departments, regions, FC numbers and GL accounts Reviewed and tested system enhancements/changes resulting from PCG commission policy changes Reconciliation of payable account for Citibank Private Bank gross production Supported FC Compensation Specialists with Business Objects and commission system related inquiries Daily trade review of prior business day's activity to ensure compliance with retail commission policy Processed account overrides and FC number overrides as approved by PCG Administration Reviewed and input various gross journal, net adjustments and Sales Assistant arrangements Ran adhoc business object queries for research to inquiries received from SB branch offices Intermediate Accountant - Account Executive Compensation Dept May 1989 to September 1997 Company Name － City , State Generated and analyzed gross commission revenue reports for senior management Was responsible for calculation of Branch Manager Incentive Compensation (MIC) Monthly analysis of general ledger entries to identify and resolve variances from preceding months Administered the organization of a complete procedures manual for the department Education Business Administration : Accounting Pace University － City , State , US Pace University, New York, NY Majored in Accounting / GPA: 3.60 Degree: Business Administration, Dec '98 Series 7 and Series 63 Certifications Series 7 and Series 63 Skills Compensation, Sales, Balance Sheet, General Ledger, Audit, National Sales, Account Executive, Accountant, Executive Compensation, Litigation, Month End Close, Reconciliations, Sales Revenue, Variance Analysis, Gl, Sarbanes Oxley, Sarbanes-oxley (sox), Loans, Adjustments, And Sales, Arrangements, Journal, Retail, Retail Marketing, Sales Assistant, Accounting, Account For, Front End, Maintenance, Reconciliation, Finance, Security, Sox, Accounts And, Accounts For, Mapping, Payments, Payroll, Payroll Accounting, Posting, Systems Support, Tax Accounting, Topo, Web Based, Deferred Compensation, Access, Excel, Ms Word, Powerpoint, Word, Series 6, Series 7

FINANCE

TEACHER Summary M ath Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Central Missouri Math Educators club member Missouri Council of Teachers of Mathematics 2014 Conference Tutoring experience MS Office proficient Organized Timely Accomplishments While working for Beauty Brands I received two awards. I received the Award of Excellence and Shift Manager of the Year. The Award of Excellence is a company wide award and is awarded to one person from each district. Out of seven locations I was chosen for my district. I was presented the award at Beauty Brands annual banquet in Kansas City. I accepted the award from the founder and CEO and was recognized in front of all of home office, location managers, and other award winners. The next year I was awarded with Shift Manager of the Year for my district. Experience I have a little over 100 hours of observation and participation field experience. Sixty hours of my field experience are observations from algebra I at Lees Summit High School summer school and 6th grade math and social studies at Brittany Hill. Fifteen hours were spent at Holden Middle School tutoring 6th through 8th graders in various contents. I spent twelve hours observing special education students in both a general education and special education classrooms. I finished about twenty hours in a 6th grade math class at Grain Valley South Middle School. One of my peers and I taught three different lessons and led several small groups in discussions about various math articles. One lesson we taught was reviewing order of operations. Since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations. We played “I have, who has?” As each student read their equation to the class I would write it on the board so that they could visualize it and write it down. Students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card. The students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun. Work History Company Name January 2014 to Current Teacher City , State Assigned to care for eight 18 month to 24 month olds on campus of UCM. Duties include but are not limited to changing diapers, potty training, feeding them breakfast, lunch, and dinner, putting them down for naps, cleaning and disinfecting, ensuring the safety of the children, observing and recording data about children, and communicating with parents about their child(ren). Company Name October 2012 to January 2014 Sales Lead City , State Had duties such as food prep, baking, frosting, decorating, and washing dishes. Also helped customers in the front house. Greeted, took orders, consulted, and checked out customers. I was in charge of all delivery orders and was the main delivery driver. I was responsible for checking and responding to Facebook posts and emails. Created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play. Company Name August 2011 to October 2012 Assistant Manager City , State Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded. Complete and submit all required operating reports, forms, and projects. Conduct monthly store meeting and set goals for associates. Ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed. Company Name March 2010 to August 2011 Shift Manager City , State Assisted the Location and Assistant Manager with recruiting, interviewing, hiring, and training new employees. Guaranteed that customers received 100% satisfaction and resolved customer concerns. I ensured that employees were performing store operations effectively and that marketing plans, promotional programs, and visual merchandising were properly executed. Assisted Location and Assistant Manager with evaluating employees. Education University of Central Missouri Present Bachelor of Science : Education City , State Metropolitan Community College 2012 Associate of Arts City , State Blue Springs High School 2009 Diploma City , State Skills Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording

TEACHER

FINANCE BUSINESS PARTNER Summary Strategic and analytical finance professional with 6+ years of success in financial planning and analysis. Highly motivated Finance Business Partner  who thrives in dynamic environments. Excellent financial reporting, budget forecasting and and relationship-building skills. Highlights SAP Business Intelligence, Business Planning Consolidation, Capital IQ, Thomson ONE, Bloomberg, Microsoft Office, Host Analytics Accomplishments Led the implementation of new financial planning tool, Integrated Planning, to allow for more efficient and accurate planning  Experience 06/2015 to Current Finance Business Partner Company Name － City , State Led and managed team in providing strategic insights into Americas DTC (ecommerce and retail) and eyewear product business lines, increasing visibility to the business and building models that analyzed potential growth opportunities and their financial impact, such as:. Cannibalization and margin impact of opening up distribution to new wholesale customers,. Analyzing the economics of licensing one of the company's product lines. Online loyalty program contribution models. Off-price liquidation strategy determining a tiered sell-off prioritization, with consideration of brand dilution, that resulted in incremental margin dollars. Worked directly with GM of Americas and VP of Retail to develop 5-year retail long range strategic plan, building out pro formas and capital expenditure requirements for four different store concepts that served as guidelines for real estate selection and store builds; Highlighted operational efficiencies that would allow the channel to build out a sustainable growth model. Led finance function in designing and building integrated planning solution in SAP Business Intelligence, working cross-functionally with IT team, to meet time-sensitive deadline; Added planning capabilities, such as relevant reference data and push-down capability, increasing efficiency of planning process and input of final forecast data into financial planning system; Emphasized region, channel and product profitability, the first time the company was given that level of visibility; As knowledge expert, trained FP&A team on how to effectively use tool and documented entire financial planning process. Helped in the re-design of monthly financial reporting package, providing timely and consistent insight into the business to Board of Directors and Leadership team through improved visibility into sales, margin, SG&A and profitability of business units along with three statement (P/L, balance sheet and cash flow) snapshots; Helped drive monthly close from 10 to 5 days, working collaboratively with accounting team to tighten up AP and accrual processes through adoption of finance calendar. Performed detailed and change-inducing ad-hoc analysis, including proactively undertaking a comprehensive data-driven material ID project, which analyzed entire footwear line by width and depth which resulted in decision whether consolidate and tighten the product line; Integrated data from multiple financial and information systems to improve organizational decision-making, including margin analysis to calculate profitability of new and existing product lines, resulting in increased focus on core product by providing visibility of non-productive product lines. 06/2012 to 06/2015 Financial Analyst Worked collaboratively with budget managers to plan annual budgets, quarterly and rolling forecasts for Americas DTC sales channels and back office functions, building out full projected profit/loss statements with dilution factors; assisted in calculation/projection of consolidated income statement and validated accuracy and reasonableness of forecasts. Established strong working relationships with budget managers, meeting monthly to present profit/loss statements and budget versus actual analysis to review results, identify potential risks, opportunities and potential cost savings measures in order to effectively manage resources across the organization. Contributed to key aspects of leveraged buyout of TOMS to Bain Capital, including due diligence of historical financials and building out detailed centralized sales database. 01/2012 to 06/2012 Analyst Company Name － City , State Performed closed shop analysis for 55 U.S. malls in Westfield portfolio and analyzed leasing revenue and costs for recenetly vacated spots and new tenants moving in. 06/2011 to 10/2011 Analyst Company Name － City , State Performed research and analysis on various industries and markets and compiled data into publication format for delivery to over 40,000 firm clients, including C-level executives, financial professionals and industry analysts. Education University of Southern California － City , State May 2010 Bachelor of Science : Business Administration Finance Marshall School of Business Business Administration Finance Interests Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading Skills accounting, accrual, ad, AP, balance sheet, Bloomberg, budgets, budget, Business Intelligence, Business Planning, C, cash flow, clients, database, decision-making, delivery, designing, due diligence, ecommerce, economics, finance, financials, financial, financial planning, FP&A, financial reporting, focus, information systems, IQ, Leadership, Microsoft Office, office, organizational, processes, profit, publication, real estate, research, Retail, sales, SAP, strategy, strategic Additional Information Activities and Interests: Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading

FINANCE

BUSINESS OWNER Summary Results-driven management professional with extensive experience for large-scale businesses and entrepreneurial endeavors through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple tasks to meet important deadlines. Work Experience Business Owner February 2002 to January 2009 Company Name － City , State Planned, created and executed Women's contemporary clothing store from idea to opening. Managed all functions of store operations. Developed engaging visuals that increased sales while enhancing the consumer experience. Produced novel and unique concepts for merchandise presentation. Established close ties with customers to ensure repeat business. Apparel Production Coordinator March 1994 to April 2001 Company Name － City , State Generated sketches and tech packs for Missy apparel line. Ensured quality control standards in areas of lab dips, print approvals and strike-offs. Knowledge of Lab Dip process and procedures. Facilitated daily communications with international and domestic offices. Business Owner October 1997 to February 2000 Company Name － City , State Planned, created, and executed Women's contemporary clothing store. Developed a private label brand for target customers from initial design through bulk production. Supervised fittings, reviewed samples, and provided fit comments on garment construction. Shopped competition stores regularly to identify opportunities, labels and trends. Built a reputation of credibility and responsiveness with vendors. Sweater Production Coordinator January 1990 to May 1994 Company Name － City , State Responsible for research, design, and development of Missy sweater line. Provided design expertise that reflected trends, while focusing on key details that made them work for a broader audience. Communicated with international factories on a daily basis to provide sample comments through all stages of the development process. Created color and seasonal trend analysis, concept ideas, silhouettes, presentation and mood boards. . Education Bachelor of Arts : Fine Arts: Painting University of Colorado － City , State Associate of Arts : Fashion Merchandising Art Institute of Colorado － City , State

APPAREL

DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply new lessons and approaches to support and enhance the organization to achieve its goals and mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director of Information Technology 11/2012 to 08/2015 Company Name Provided application and network support services for the MSBA. The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects. My group maintains a rackspace hosted asp.net solution tied to SQL Server. I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012. I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions. I also developed an architecture based on object modeling for a middle tier. I was the the login account administrator for the authority which utilized Santander Banking Services. I wore many hats with my team - developer, manager, network administration and help desk. I served as the project manager for all current projects and provided business analysis to work out business workflows for my team. I recommended Tableau as the authority's visualization business intelligence tool. We just started developing the infrastructure around the new business intelligence tool. We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center. Team Leader 05/2005 to 11/2012 Company Name Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program. I had three teams under my leadership. I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications. The second group maintained professional and clinical billing for the cardiology department. The third group developed and maintained research applications for the cardiology's research department. I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well. Chief Information Officer 07/2000 to 02/2005 Company Name Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation. The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities. We upgraded to Zen 5.0 of Novell and remotely managed our desktops. We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance. Our development platform was classic asp with vb.net and the back end was sql server. Director of Applications Development 02/1996 to 06/2000 Company Name Provided application development and support services to the Department of Youth Services. I lead the Year 2000. project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS. I also helped out as a. banyan administrator to our Network Administrator. Education Master of Business Administration (MBA) : Management Information Systems, General Delta Mu Delta Suffolk University - Sawyer School of Management City Management Information Systems, General Delta Mu Delta Bachelor of Arts (BA) : Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000

INFORMATION-TECHNOLOGY

SUBSTITUTE PARA PROFESSIONAL Summary  Professional with management experience and exceptional people skills. Versed in Relationship  Management and Human Resource Management. Desires a challenging role as an Administrator in a busy and productive environment. Highlights Operations management Excel in process development and implementation Reports generation and analysis Training and development Project management Proficiency in Human Resource Management Relationship management File/records maintenance Event planning and scheduling Microsoft Office Accomplishments Named Employee of the Year at PLP Composite Technologies Inc. for performance above and beyond in executing dedication, problem resolution, communication and relationship management during a business crisis. Recognized in monthly Pampered Chef publication as consultant nationally achieving third highest sales for a single show. Experience Substitute Para Professional Current Company Name City , State Assist classroom teachers Pre-School - Grade 8.  Guide students in reading, writing, math, science and computer technology in small groups and one on one.  Present in the classroom to partner with teacher in presenting and reviewing lessons.  Accompany students in transitioning to Unified Arts classrooms. Founder / Creative Director 03/2005 to Current Company Name City , State On site event photography and private photo sessions. Coordinate and shoot photographs for sports leagues. Create custom slideshow productions using various forms of video and print media, still photos, and music. Create custom video presentations using client's existing video footage. Personally consult with client to obtain background and detail on a production's subject to create an accurate and personal portrayal with the productions story. Create an expand a returning group of clientele. Design and implement marketing and advertising campaigns. Photographically document school classes and teams for duration of school year and season, respectively and prepare slideshow production keepsake. Project Manager 05/2010 to 02/2014 Company Name City , State Create project plans for new clients. Coordinate the journey of clients through the compliance process. Primarily responsible for maintaining client relationships. Specifically focused on supporting clients with all their questions and requirements regarding investment adviser compliance, investment adviser registration and investment adviser obligations under SEC regulations. Track and interact with Investment Advisory professional designation organizations.  Sales opportunity tracking , proposal and contract preparation,  prepare and send materials at monthly, quarterly and annual intervals. Track replies and submissions to identify appropriate registrations or trigger for new tasks. Respond to client inquiries and perform follow up. Manage Annual Renewals and Account User Certification programs as required. Create agendas and participate in weekly Project Review. Meetings Communicate with state securities divisions on registration requirements Performed Human Resource functions coordinating insurance programs,  lead redesign project of company website researching and working with designers.  Private Family Care 09/2009 to Current Company Name City , State  Ongoing Periodic Services Sep 2009 - June 2010- Daily one on one infant and child care in private home setting. Manufacturer's Representative 02/2006 to 10/2011 Company Name City , State Create and support a nationwide network of clientele. Represent national flag and flagpole manufacturers Interface with manufacturer's nationwide. Perform Accounts Receivable and Payable functions .Design and implement marketing and advertising campaigns.Visit customers and installation location sites. Kitchen Consultant 07/2003 to 05/2006 Company Name City , State Operated independent business conducting in home kitchen shows demonstrating products, recipes, cooking techniques and quick tips. Attracted customers to become a host and hold a show, created and expanded a network of clientele. Prepared and executed promotional mailings to customers and fundraising groups and executed local advertising campaigns. Performed customer care follow-up with customers a period of time after products are delivered. US Business Development Manager 03/2002 to 12/2004 Company Name City , State Customer Relations Manager / Sales Administrator 07/1995 to 02/2001 Company Name City , State Responsible for developing US based network of dealers, manufacturer's representatives and distributors. Acted as primary contact for Formenta's and PLP's base of national dealer, manufacturer's representative, and distributor network. Received and processed orders, providing first level technical support when required. Coordinated shipping and production arrangements as well as maintained freight company relationships. Monitored inventory and ordered restocking shipments to US based satellite warehouses. Generated and analyzed periodic sales reports, processed and qualified new dealer inquiries, generated standard and customized flagpole quotes. Consulted with manufacturing plant on technical matters, customer feedback and product development. Established and maintained promotional and collateral material budget. Developed and managed the preparation, ordering, and distribution of sales materials. Participated in sales calls and trade shows,  administered trade show arrangements , coordinated and directed trade show follow-up. Participated in the development and implementation of marketing objectives and sales strategies. Established policies and procedures pertaining to customer service and organizing internal operations. Interviewed, trained, and supervised employees. Education Certificate in Human Resources Management Feb 2015 Bryant University City , State General Courses U Mass Dartmouth City , State Marketing and Management and Human Resource Courses Bristol Community College City , State Fisher Junior College Mass Communications Emerson College City , State Skills Relationship Management, Human Resources Management, Adaptable, Advertising, Budgets, Contract and Proposal Preparation, Customer Service, Form Creation, Instruction, Inventory, Marketing, Materials Development, Meeting and Event Planning, Travel Arrangements, Policies, Presentations, Product Development, Process Development, Project Plans, Research Gathering, Trade Shows,  Account Management, Accounts Payable/Receivable, Business Development, Client Relations, Computer Proficient, Creative Problem Solving, Domestic and International Experience, Marketing,  Project Management, Training and Development, Benefits Administration

CHEF

COSTUMER SERVICES Summary Costumer representative with background as sandwich artist and security looking to join a growing entrepreneurial organization as part of the Executive team. Skills Operations management Financial records and processing Quick learner Client-focused Computer proficient Active listening skills Telephone inquiries specialist Cash handling accuracy Superior communication skills Top sales performer Customer service expert Strong communication skills Superior organization skills Store maintenance ability Energetic work attitude Adaptive team player Cheerful and energetic Telecommunication skills Experience Costumer Services , 02/2018 to Current Company Name － City , State Answered customer questions and took orders. Assisted customers with finding solutions to their complaints, concerns and inquiries. Recommended, selected and helped locate merchandise based on customer needs and desires. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Confirmed that appropriate changes were made to resolve customers' problems. Sandwich Artist , 01/2017 to 02/2018 Company Name － City , State Executed all daily tasks and assisted other team members when needed. Prepared food items, including sandwiches and other products to meet customer specifications. Assisted customers, including answering questions and preparing orders. Organized food preparation stations and replenished supplies as needed. Delivered superior customer service focused on quality and meeting customer needs in a timely manner. Cleaned and maintained all food preparation stations. Trained Sandwich Artists to apply attention to detail and commitment to quality. Communicated with customer to provide menu offering details and assist with decision-making. Proofed dough products and baked breads, cookies and other bakery products. Handled and bagged groceries carefully and according to customer preference. Stocked, priced, front-faced and rotated merchandise. Monitored the freshness and condition of prepared foods. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Security Guard , 05/2015 to 01/2016 Company Name － City , State Maintained order, responded to emergencies and enforced federal and local laws. Communicated with supervisors regarding any issues that occurred while on duty. Immediately reported fires, accidents and other safety hazards. Enforced all building rules and regulations in government facilities. Protected federal employees and their property by monitoring all access to government-owned and leased properties. Detained individuals when necessary to prevent security breaches. Patrolled the premises regularly to ensure safety of employees and visitors. Patrolled buildings, facilities and perimeter areas to prevent damage to property. Florist helper / Delivery driver , 02/2011 to 03/2011 Company Name － City , State Communicated information to customers about product quality, value and style. Consulted with customers on the latest styles and trends. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Kept the showroom clean and maintained neat, orderly product displays. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Worked as a team member performing cashier duties, product assistance and cleaning. Stocked and rotated inventory regularly. Resolved customer complaints and adjusted orders. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Loaded and unloaded merchandise at stores and vendor locations. Processed payments by accepting cash, checks and credit card payments. Served as the company's only bilingual Spanish/English customer service representative. Seasonal Field Worker , 05/2006 to 08/2006 Company Name － City , State Seasonal migrant worker that would return every summer till 2012 Mowed and edged lawns and flowerbeds using shovel and hula hoe. Operated motorized vehicles and equipment such as tractors, and traiers . Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees. Installed rock gardens, ponds and irrigation systems in accordance with client specifications. Planted seeds, bulbs, ground covers and trees. Arranged shrubs, trees and flowers to create particular landscape effects. Education and Training High School Diploma : 2012 Psja Early College High School － City , State Ranked in Top 15% of class 4.0 GPA Student council Member Future Farmers of America member Jurnalism editor Secretary for FFA Secretary for student council Migrnat student Texas A&M International University － City , State Major in criminal justice Minor in business administration Expected Graduation date December 2020 Texas A&M International University － City , State Major in criminal justice Minor in buisness administration Community Service Volunteer WBCA 2012, 2013, 2014 and 2017 Volunteer Food bank 2013 Volunteer Habitat for humanity 2012, 2013 Volunteer Farmers Market 2014 Volunteer softball games 2015, 2016 Languages Spanish English Skills Cash handling Careful and active listener Multi-tasking Strong public speaker Professional and friendly

AGRICULTURE

MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina and team, The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity. Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities. What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do. Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards, Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the "glue" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience. Responsibilities: *Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth *Serve as the point of contact on headcount matters *Maintain relationships with external vendors and agencies *Promote and manage employee referral program *Demonstrate subject matter expertise when it comes to our ATS and LinkedIn *Work with Human Resources to manage immigration needs for new hires and existing staff *Coordinate job board postings *Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc *Assist Recruiting Manager with tracking the department budget and ROI *Plan and organize recruiting events such as college fairs, hackathons and meet-ups *Assist with reference calls, as needed *Manage new hire background check process *Collaborate with Human Resources to ensure seamless candidate on-boarding *Educate new hires and hiring managers about our Zendesk recruiting process *Create ad-hoc reports and presentations, as needed Required: *2+ years experience in a Human Resources, Recruiting or Administrative role *1-2 years experience working with an ATS, Jobvite preferred *Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition *Passion for driving a best-in-class candidate experience *Ability to maintain confidentiality *Demonstrated success at developing relationships with stakeholders across the organization *Exceptional "can-do" and service-oriented attitude *Strong written and verbal communication skills *Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners *High attention to detail and organizational skills *Demonstrated integrity, maturity, professionalism, and sensitivity *Comfortable with ambiguity *Bachelor's degree or related experience To be clear, Jamie is responsible for: Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 to Current Company Name － City , State Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help. Jamie will work with Legal to get new contracts approved.) Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval. Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics. Jamie is also responsible for adding/deleting employees for Jobvite access.) Promote and manage our employee referral program (any questions about whether or not an employee should be getting "credit", questions about the program or timing of payment, etc, should be sent to Jamie. Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration. Jamie is now responsible for pointing out "stale" referrals that haven't been contacted by the recruiters.) Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc. Please see Jamie if you have a new posting/ad that you'd like to place. Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing. She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.) In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes. 03/2009 to 08/2011 MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City , State Data Visualization and Demographics Assistant to CEO and team of twenty. Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns. Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy. Responsible for evaluating target market for clients and providing analysis for effective marketing strategies. Performed research and built models for numerous micro---marketing campaigns nationwide. Converted raw statistical data into useful and actionable information for clients. 07/2008 to 12/2008 Company Name － City , State Responsible for creating media lists for public outreach. Facilitated and organized focus groups for numerous clients. Compiled earned media portfolios for clients and organized product---based hit books. Worked with members of the media on a daily basis. 05/2006 to 05/2008 Company Name － City , State Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America. Communicated case directly with Consulting Therapist and Parents. Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions. Education 2008 Bachelor of Arts and Sciences : Psychology Sociology and French Studies UNIVERSITY OF PORTLAND － City , State , France Psychology Sociology and French Studies Dean's list Personal Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above.

PUBLIC-RELATIONS

OPERATIONS RESEARCH ANALYST Summary Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets.   Highlights Organized Unsurpassed work ethic Results-oriented Detail-oriented Process improvement Management information systems Work flow planning Software/hardware support experience Accomplishments Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department. Recipient of numerous awards for both team and individual performance. Completed government training and certification program for Test and Evaluation Manager Level II. Developed working relationships with many State and local responder agencies. Experience Operations Research Analyst 01/2010 to Current Company Name City , State Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units. Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team. Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory. Information Technology Specialist 03/2003 to 01/2010 Company Name City , State Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews. Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats. Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team. S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website. Information Technology Specialist 08/1999 to 03/2003 Company Name City , State Designed data structures and developed systems for science related database applications. Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials. Education BS : Management Information Systems May 2005 New York University City , State GPA: Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society Dean's List: Fall 2001, Spring 2002 Coursework Included: Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking Skills Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures

INFORMATION-TECHNOLOGY

OPERATION MANAGER www.linkedin.com/in/raymondstrange Special Hiring Auth: Veterans Pref (VEOA) Skills Secret Security Clearance Project management Budget analysis Training / Development Schedule management Critical thinking Team building Written and oral communication skills Process improvement Microsoft Office Suite expert Summary Accomplished Operation Management professional with 20+ years' with a broad scope of experience driving process improvements, financial administrative, and staff productivity in military environments. Cultivate strong relations through contract negotiation, project management, and policy/program development. Oversee all aspects of operations including HR/financial/accounting, and inventory control. Selected Accomplishments Managed all financial activities for program operations for $1.8M in travel funds; reduced regional expenditures by 8% annually. Met management goals by screening over 1000 personnel records for the necessary skill sets and appropriation of talent acquisition and leader development. Authored strategic integration and implementation procedures increasing production time by 20%. Continues to received commendable ratings annually from cooperate and regional inspections. Increased performance scores 60% by developing new employee processes. Managed the daily operations of 18 Aviation maintenance courses and supervised the training for over 650 military and foreign national students. Developed and implemented cross training instructor certification program that increased productions by 25%. Incorporated the first ever advance composite aircraft process that assisted the Army composite program manager in writing new procedures. Work History Operation Manager , 09/2013 to Current Company Name – City , State Role: Operation Management Coordinates all training of 3000+ employees within the regional footprint with 100% mission completion. Ensures compliance with established policies and procedures; led staff training initiatives to maximize productivity. Analyzes key aspects of the business to evaluate the factors driving results and summarized results into presentations. Writes office job descriptions and directives.  Develops and executes marketing programs and general business solutions resulting in increased regional exposure, customer traffic, and tracking system. Role: Financial Management Authorizes for the mission and the authority to obligate funds to support TDY travel. Assumes ownership of accounting, forecasting and strategic supply planning. Forecasted operating costs for scheduled projects by strategizing with other departments. Manages high volumes of financial activity in a fast-paced, risk-based corporate environment. General Manager , 11/2009 to 08/2012 Company Name – City , State Managed the Quality Control, Unit Supply, Aviation Automated Logistical Supply, Production Control, and Administration section. Assisted the planning, organizing, directing, and supervising all Company level training, oversees the accuracy of monthly reports. Oversaw unit training calendar and schedules, forecast training requirements. Manages the Defense Travel management System, Army Training Requirements and Resource System and understanding of Microsoft based programs. Coordinated and executed of all internal activity between Company and Battalion staff sections. Supervised preparation and maintenance of unit movement and unit load plans and supervise the execution of the plans on order. Logistic Manager , 01/2012 to 10/2012 Company Name – City , State Coordinated and managed resident training activities in the field of aviation logistics and maintenance, to include utilization of training resources, facilities utilization, upkeep and modernization, and the recognition and establishment of new facilities requirements as necessary to maintain the quality of the training facilities. Identified and managed un-programmed requirements, training program constraints; training and support schedule synchronization; tracking and resolution of training support failures; de-conflicting class, equipment, and facilities schedules, instructor requirements, and external tasking of personnel and equipment. Coordinated aviation maintenance resident and non-resident training issues such as unique on-site instruction of Active Army and Reserve components through the use of Displaced Equipment, and New Equipment Training Teams. Senior Training Specialist , 11/2009 to 12/2011 Company Name – City , State Served as a Training Instructor and subject matter expert performing instructional and training development work in the Structural Branch, at the Structural and Pneudralic Division (SPD). Managed the course material for assigned blocks of instruction within comprehensive courses, providing training materials and aids as needed, conducts platform instruction, and administers practical exercises and examinations for students. Administer and proctors written and performance examinations. Conducted evaluation and certified training instructors within the Division as a Senior Evaluator. Trained the Initial Entry Level, intermediate, and advance course for the Military Occupation Specialty on all National Guard, Reserve Component, Foreign National, and Active Duty Soldiers. Education Bachelor of Science : Business Administration , Current Trident University International - City , State Professional Development (United States Army) - Structured Self Development [2013]                                                   - Manager Development CRS [2006]   - Systems Approach to Training Basic [2012]                                        - Action Officer Development [2006]  - Supervisor Development [2012]                                                           - Safety Course [2006]                         - Training Developer (Middle Manger) [2012]                                      - Hazardous Materials/Waste Handling [2006] - Injury Prevention Through Leadership [2010]                          - Aircraft Structural Adv LDR [2002]                                        - Composite Risk Management CRS [2010]                                - Basic Noncommissioned Officer [2002]           - Army Basic Instructor [2010]                                                 - Total Army Training System (TATS) [1999]                - Support Cadre Training [2010]                                               - Primary Leadership Development [1999] - Aircraft Component Repairer Supervisor Senior LDR [2007]      - Leadership Development [1999] - Supervisor Development [2006]                                             

AVIATION

FINANCE MANAGER Summary Confident and sales-oriented Finance Manager with over three year experience and track record of sales success. *Exceptional professional selling skills enhanced by leadership and refined by a formal education and specialized sales-related training. *Incomparable customer service and unique interpersonal skills. *Excellent team player and can work independently with little direction, resourceful and high energy personality. *Highly flexible and adaptable to dynamic needs, effective problem solver, facilitator. *Proficient with ADP, Reynolds & Reynolds, UCS and DealerTrack Experience 11/2003 to 05/2004 Finance Manager Company Name － City , State Demonstrated continuous growth and achievements within the automotive industry. Solid business insight with the ability to ascertain needs for customers to increase profits. Tracked and disbursed all loans in a timely manner, communicated full contract disclosures, and accurately controlled paperwork flow. Maintained a strong working relationship with all lenders for four franchises. 02/2002 to 10/2002 Finance Manager Company Name － City , State Developed a strong rapport with customers to ensure satisfaction. Identified needs of customers to proactively sell products to meet their needs and exceed Florida quotas. Excellent rapport building, skillful presentation, and effective closing skills. Extensive professional training in the areas of sales, relationship building and leadership. 03/2001 to 02/2002 Finance Manager Company Name － City , State Efficiently analyzed all personal lines of credit to determine acceptability. Provided and/or coordinated full loan service functions for customers. Ability to work productively with all levels of the organization to add value and consistently contribute to the team. 04/2000 to 03/2001 Senior Credit Representative Company Name － City , State Demonstrated strong project management skills through competent management of 26 sales centers' accounts in the Florida Division. Implemented a process improvement system to assist in reconciliations. Prepared customer billing and developed reports weekly for upper management. Education 1999 Bachelors of Business Administrations : Accounting MERCER UNIVERSITY － City , State Accounting Skills automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales Additional Information Personal and professional references available upon request

FINANCE

PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 to 07/2014 Company Name City , State Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities. Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal. Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors. Regional Sales Manager 10/2007 to 03/2013 Company Name City , State Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions. Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance. Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support. In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 to 06/2007 Company Name City , State Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets. Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts. Senior APU Product Line Representative 10/2005 to 05/2006 Company Name City , State Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility. Accountable for Profit & Loss. Provided on-site aftermarket sales and marketing and engine overhaul management. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution. Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration. President/ General Manager 04/1999 to 10/2005 Company Name City , State Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop. Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets. Managed 14 direct office and shop personnel. Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction. Diversified company into multi-faceted aviation services provider. Regional Sales Manager 05/1997 to 04/1999 Company Name City , State Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated all aircraft and engine component RFQ requirements. Coordinated proposal efforts with estimating, engineering, planning, production control and contracts. Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines. Manager 07/1994 to 01/1997 Company Name City , State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals. Coordinated proposal efforts with estimating, engineering, production control and contracts. Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air. Sales Engineer 06/1989 to 08/1993 Company Name City , State Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries. Prepared, proposed and negotiated sales and contract requirements. Coordinated proposal efforts with estimating, engineering, production control. Managed new and existing programs from R & D through production. Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor. Expanded sales in the Southwest region from $0 to $2.3 million. Automobile Mechanic 10/1985 to 08/1988 Company Name City , State Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 to 10/1985 Company Name City , State Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport. Accountable for Profit & Loss. Managed 4 direct employees. Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft. Education Bachelor of Science Lewis University Airframe & Powerplant License Aviation Maintenance and Management Skills account management, accounting, AD, automobiles, budget, Contract management and administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades

AUTOMOBILE

SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years Skills Project management Strategic planning Budgeting and finance Recruitment and talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable and receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 to Current Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by [number] %. Contributed to team success by exceeding team sales goals by [number] %. Utilization Management Specialist 12/2012 to Current Company Name – City , State Collected and analyzed data on the effectiveness of programs and projects. Developed and streamlined systems for monitoring and tracking program effectiveness. Documented and investigated complaints and potentially fraudulent claims. Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Attended monthly staff training sessions. Case Manager 10/2012 to 11/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Supplied crisis intervention and substance abuse services to patients in the community. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Documented and investigated complaints and potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 to 12/2012 Company Name – City , State Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Maintained regular contact with clients, including visiting clients' homes. Investigated suspected cases of child abuse, neglect and exploitation. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Supported patients and families in coping with problems resulting from severe illness. Case Manager 01/2011 to 09/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Maintained regular contact with clients, including visiting clients' homes. Wrote reports and case summaries and compiled work records, including required statistics. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Coordinated patient care from pre-admission to post-discharge follow-up. Supported patients and families in coping with problems resulting from severe illness. Office Manager 03/2010 to Current Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Offered fair and equitable compensation by comparing current salaries with market pay. Conducted job analysis and job evaluations, resulting in quality job specifications. Shadowed employees to determine an accurate description of the duties and skills required for each position. Director/Office Manager 04/2006 to 12/2010 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Recommended process and systems improvements such as  QA/QI. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 2  internal departments and teams. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Qualified Professional/Supervisor 04/2003 to 03/2006 Company Name – City , State Attended monthly staff training sessions. Gave one-on-one attention to students, while maintaining overall focus on the entire group. Created strategies to meet the needs of mentally and physically disabled students. Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement. Developed treatments and casework programs for an average of [Number] patients each month. Met with [Number] patients each day for regular therapeutic interviews. Supported patients and families in coping with problems resulting from severe illness. Coordinated patient care from pre-admission to post-discharge follow-up. Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Residence Hall Director- Administrator II 08/2001 to 03/2003 Company Name – City , State Politely assisted customers in person and via telephone. Strengthened company's business by leading implementation of [project] . Worked directly with [departments, clients, management] to achieve [result] . Hired and trained [number] of staff. TFN Project Coordinator 03/2001 to 08/2001 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Supervised the work of 5 community agencies offering constructive feedback on their work performance. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 5 community agencies. Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance. Collaborated with outside agencies in the community to achieve goals. Case Manager 11/1998 to 03/2001 Company Name – City , State Assessed, screened and counseled [Number] clients each day. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Educated [Number] clients each week on the prevention and treatment of HIV and other STDs. Developed a user-friendly web-based data system for in-house program staff and outside stakeholders. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Collected HIV risk assessment data and entered findings in a centralized database. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Assumed responsibility for the agency in the absence of the director. Documented and investigated complaints and potentially fraudulent claims. Educated community members about environmentally-related health issues. Assessed and responded to individual and community health education needs. WIC/Medical Clerk 06/1998 to 11/1998 Company Name – City , State Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Education MBA : Business Administration Current Bellevue University - City , State Master of Arts : Management 6 2001 Bellevue University - City , State Management Bachelor of Science : Early Childhood 12 1994 North Carolina A&T State University - City , State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified

AGRICULTURE

BUSINESS DEVELOPMENT MANAGER Summary Experienced sales professional and effective leader. Currently a sales professional for CT of Wolters Kluwer. Highly motivated, self-driven, result-oriented consultant Tenacious new business prospecting, selling, negotiating and closing skills Skillful verbal and written communication skills including the ability to present to an executive-level audience Passion for gaining personal relationships with clients Strong understanding and use of strategic selling techniques Former professional athlete Experience 03/2017 to Current Business Development Manager Company Name Consulted with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by solutions in order to ensure success with key initiatives Developed and conducted effective presentations with contract decision makers (c-level) Accountable for the entire sales cycle from prospecting to closing deals, forecasting, and strategic planning July 2015 - March 2017 - Business Development Manager Wolters Kluwer/CT Corporation FY 2016 104.4% for CT Corporation FY 2016 #1 Business Development Manager on Law Firm Segment Team FY 2015 109% for CT Corporation Primary responsibility for driving profitable customer acquisition and sales growth Responsible for developing and implementing relationships with existing customer base as well as pursuing new customers of representation and compliance services, formation/qualification services, and other on demand services Leverage strategic planning in order to optimize revenue generation of sales efforts Participate in collecting and evaluating performance metrics by participating in in-depth and on-going analysis of departmental services, processes, and customer preferences; understanding the overall needs of the law firm channels and what factors contribute to success; assist with monitoring department metrics; assisting in the identification of relationships and trends in the data as well as factors influencing results; contributing to the development of solutions to maintain or improve customer satisfaction, increase revenue and/or decrease expenses. May 2012 - July 2015 - Tampa & Southwest Florida Territory Manager LexisNexis Successfully earned 2 Circle of Excellence company trips for achieving top sales results (2010, 2011). Earned the Best Sales Teaming Award for the Region (2011). FY 2014 Over 100% for LexisNexis FY 2012 Over 100% for LexisNexis Qualified and earned a Top Performer's Trip (2012 and 2014). Created and implemented effective account/territory plans that included; developing and implementing a sales strategy considering new business growth, managing all resources necessary to drive new business; forecasting revenue; developing key contacts and business relationships within a new account including influential individual and high level decision makers. Identified and qualified opportunities in order to successfully advance them through selling process to close. Consistently identified and communicated effectively with executives or other high level officials to articulate competitive differentiators and provide a solution-based sales presentation. Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support and our customers to ensure a positive onboarding process. Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales opportunities, target specific sales activities, and analyze competitive threats within my territory. January 2010 - April 2012 - Michigan & South Dakota Account Executive (Dayton, Ohio) LexisNexis FY 2011 Over 100% for LexisNexis FY 2010 Over 100% for LexisNexis Secured the largest POS contract in the history of LexisNexis as an Account Executive ($75,123). Created and implemented effective account/territory plans that included; developing and implementing a sales strategy considering new business growth, managing all resources necessary to drive new business; forecasting revenue; developing key contacts and business relationships within a new account including influential individual and high level decision makers. Identified and qualified opportunities in order to successfully advance them through selling process to close. Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support and our customers to ensure a positive onboarding process. Customized pricing proposals that matched the LexisNexis solutions to the prospective customer's business needs. Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales opportunities, target specific sales activities, and analyze competitive threats within my territory. 02/1998 to 12/2009 Executive Director Company Name 08/1997 to 11/2005 Assistant Soccer Company Name Responsibilities included identification, analysis and recruitment of student athletes, planning and execution of practices, player skill development, academic monitoring and counseling supporting a Division I college soccer program. November 1994 - May 1998 Professional Athlete (Soccer Player) Ohio Cincinnati Silverbacks of the NPSL (National Professional Soccer League) Dayton Dynamo of the NPSL Columbus Xoggz (USISL). 11/1994 to 02/2005 Director Company Name Dayton's largest and most comprehensive youth soccer organization. Only Coach in the history of the state to earn highest coaches honor twice (2006, 2009) Manage the activities of 150 coaches, trainers and team managers. Team leader for presentations delivered one-on-one and in both small and large group settings. Taught thirty certified license courses graduating over 1000 professional coaches. Successfully achieved day to day operational goals while focusing on long term strategic goals. Conduct training and educational programs for thousands of players on such topics as fitness, nutrition, injury prevention, sport psychology and life skills. Responsible for developing, reviewing, and updating all training and educational materials. Demonstrated team building skills such as communication, empathy, motivation and problem resolution. Trained and certified coaches to be fully prepared for National licensing courses. Supervised and managed coaching staff within Olympic Development Program. Established specific curriculums and educational presentations to be incorporated within district and state levels. Instructed players at district, state and regional levels in order to achieve their fullest potential and achieve a position on United States National Team. Education and Training 1995 Bachelor of Science : Education/Exercise Physiology Wright State University － City , State Education/Exercise Physiology Skills academic, articulate, business analysis, Business Development, C, closing, Coach, coaching, competitive, counseling, customer satisfaction, driving, educational materials, educational programs, forecasting, injury prevention, team building, Team leader, Law, managing, enterprise, POS, presentations, pricing, problem resolution, processes, proposals, psychology, recruitment, selling, Sales, sales plans, sales support, strategy, strategic, strategic planning

BUSINESS-DEVELOPMENT

RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 to April 2014 Company Name － City , State Participate in multidisciplinary plan of care. Follow Best Practice Protocols, Evidence based practice as well as patient-centered and team-based care. Identify barriers to successful treatment and share with team. Monitor,measure and report/document progress of interventions and outcomes. Timely and effective communication of newly implemented changes to unit based methods of practice. Accomplishments Management of Aggressive Behavior (MOAB) in house Certified Instructor, Patient Experience Champion, Shared Governance Chair of Policy & Procedure Committee, Oncology Certification, Implementation of unit Bedside Report and hourly rounding. Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes. Age-based plan of care. Excellent organizational skills. Collaborative working relationship with unit team members as well as physicians, technicians, pharmacy, housekeeping and other ancillary team members. RN- Resident Care Manager July 2007 to July 2008 Company Name － City , State Responsibilities Care Management of adult and senior patient population. Knowledge of care levels including SNF, ECF, ICF, ALF, rehab and hospice. Attending and participating in care conferences. Development and distribution of expected outcomes to interdisciplinary team. Assignment and direction of care provided by licensed staff across 24 hour schedule. Reconciliation of monthly MAR's. Disposal of out-dated/discontinued medications. Development and monitoring of appropriate care plans, Accomplishments Created, communicated and modeled a unit Mission Statement. Developed effective teamwork model for licensed staff and caregivers. Skills Used Effective oral and written communication and organizational skills. Ability to determine and direct appropriate care. Ability to navigate electronic medical records and effectively utilize basic computer programs. Provide compassionate and effective communication to family members in times of crisis. RN Charge Nurse July 2000 to June 2007 Company Name － City , State Assessment of acuity, asignment of staff, Review of charts, obtaining and signing off orders. Guidance/monitoring and assistance to team members to balance work load throughout shift. Attend and participate in staff meetings and hospital wide agendas. In the Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs and Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008. Hospital based NICHE member. Pain Management Resource team member. Participant in Evidence Based Practice implementation. Geriatric Assessment Center on call RN. Note: During my tenure at Providence Milwaukie, I worked in the ECF/ICF/SNF unit, the Med/Surg unit, Womens Health/Mother-Baby unit, the Geriatric Assessment Center and the Emergency Dept. I was a charge nurse in all except the GAC and ED. Skills Used Open and effective communication. Excellent organizational skills. Telemetry, IV, wound care, physical, mental and emotional assessment. Appropriate and effective care plans. Medication reconciliation and monitoring for therapeutic effectiveness. Administrative Assistant April 1990 to April 1996 Company Name － City , State Maintaining informational material and application packets availability. Assisting applicants accurately complete and provide information required form application completion. Compile information for reports. Setting up and maintaining supervised bank accounts monthly. Reconcileing local office concentrated banking system. Servicing delinquent accounts, Prepares tax vouchers as applicable. Weekly back up of computer files and secure storage of files. Education and Training BSN : Nursing , 1 2007 Washington State University － City , State Nursing ADN : Nursing , 1 2000 Clark College － City , State Nursing AA : General Studies , 1 1987 Clark College － City , State General Studies Medical Admin. Assistant in Front/back office Med. Ass't. 1 1982 Western Business College － City , State Personal Information I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Skills balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication Additional Information Note: I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Facebook LinkedIn Twitter Your resume is visible to anyone. Your contact details are hidden but employers can contact you via Indeed. Public Your resume is visible to anyone. Your phone number and email address are only provided to employers you apply to. Your street address is visible only to you. Private Your resume is not visible. Employers cannot find you. Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to. Your street address is only visible to you. 2014 Indeed

AGRICULTURE

TEACHER Career Overview Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Large cash/check deposits expert Telecommunication skills Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience Teacher 02/2012 to Current Company Name City , State Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience. Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees. Education Associate of Arts : Business Jones International University City , State Professional Affiliations Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006 Skills Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking

TEACHER

SALES AND BUSINESS DEVELOPMENT Executive Summary Sales management professional with over  15 years in business and management roles. Demonstrates a passion for building relationships, cultivating partnerships and growing businesses. Core Qualifications Business Development Project Management B2B Sales Continuous Improvement Expert Staff Development and Training Operations Management Quality Auditor Customer Service Management Process Management Operations management Professional Experience Sales and Business Development February 1753 Company Name － City , State Build Client Brand Image and Drivie Profits Generate B2B revenue streams through drip emails and cold calls Successfully target and approach various businesses and groups to educate on client services, and create a positive image for client brand while driving incremental sales and profit.  Target geo-specific communities and businesses. schedule appointments for staff, introduce special promotions, provide special incentives. Leverage unique Order Management system for proper monitoring and fulfillment Successfully utilize follow-up campaigns to foster relationships Generate campaign analysis and reporting for ROI and client objective goals Sales/Project Manager February 1753 Company Name － City , State Directed strategic initiatives to exceed contracted business objectives Executed end to end customer experience management, estimating, art renderings, code and ordinance verification, order fulfillment, production management, subcontracting and coordinating local installers, billing and sales projections reporting. Surpassed revenue goals growing sales incrementally from 265K in May to over 600K in August. Brand Manager Volvo Genuine Parts/District Parts Manager February 1753 Company Name － City , State Grew sales in C class Dealers 13% in two US regions year over year. Executed the consistency and direction of the Volvo Brand throughout supply chain. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Exceeded departmental sales margin objectives, developed availability improvements, designed PMR origination and tracking kpi's, improved technical support and innovation through Vehicle Modular Teams. Worked nationally with the Parts organization to formulate policies and procedures that are profitable, efficient and customer focused. Served as liaison and support for the field organization with product offerings, stocking levels, technical problems and other part problems. Represented the Volvo Brand and its accomplishments in sanctioned National Truck Shows and Regional Supplier meetings. Trained 56 Dealerships in best practices for the following: online sales, market penetration, business modeling, ROI on Outside Sales  throughout the United States and Canada. VAS Parts Manager Company Name － City , State Positions Held: Report Manager in 1999, promoted to Database Administrator in 2000, promoted to Business Analyst in 2001, promoted to Parts Quality Supervisor in 2002, and promoted to Customer Service Manager in 2004. Successfully managed the activities of  17-20 direct reports in a 24/7 call center environment. Interviewed, hired and trained new quality customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Implemented new E-business program and Cisco VOIP system Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Developed and implemented ISO and COPC policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Effectively communicated with team members to maintain clearly defined expectations. Successful Lead Auditor on a team that brought VPNA to ISO Certification. Developed, Measured, Analyzed and Maintained process control KPI's to manage business processes using COPC, a Six Sigma methodologies based business systems model. Education Supply Chain Management University of North Carolina － City , State Post-Baccalaureate in Supply Chain Management, coursework Bachelor of Science : Sport Management Guilford College － City , State Skills Appointment Setting, Art, B2B, Billing, Business Analyst, Business Development, Business Modeling, Business Operations, Business Process Expert, Business Systems, , Call Center Manager, Coaching, Cost accounting, Customer Relations, Customer Service Expert, Database Administrator,  E-business Director, Estimating, Innovation, Inventory Control, ISO, Team Leader, Logistics, Managing, marketing, market, meetings, 2000, Outside Sales, policies, POS, process control, process improvement, production management, program implementation, project management, Quality, reporting, research, retail, Sales, scheduling, Six Sigma, Supervisor, Supply Chain Management, Teacher, technical support Sales Software: Salesforce.com Desktop Publishing Software: Photoshop, Illustrator

BUSINESS-DEVELOPMENT

INSURANCE SPECIALIST Summary Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to achieve consensus. Proficient in account management, training, project management, and building strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem areas. Demonstrated history of successful administration and effective issue resolution, while providing high-quality leadership, and managing individuals from varying backgrounds. Skills Spreadsheet management POS systems Microsoft Office proficiency          Advanced MS Office Suite knowledge Medical Billing Microsoft Excel certified Administrative support specialist QuickBooks Expert employee training Invoice processing Advanced clerical knowledge Microsoft excel Marsha systemFosse system Experience Insurance Specialist 04/2017 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency. Compiled coverage and rating information in an accessible format. Submitted up-to-date activity and production logs to agency management for review. Researched coverage and premium options and supplied clients with the best coverage available. Finalized and maintained all types of personal lines insurance policies within the agency. Front desk agent 12/2015 to Current Company Name City , State Dispensed guidance, direction and authorization to carry out major plans. Reviewed sales price and operating costs. Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices. Handled telephone inquiries. Documented business requirements, functional specifications and training procedures. Managed quality communication, customer support and product representation for each client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Public relations 09/2011 to 06/2012 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing teams. Organized public appearances, lectures, contests and exhibits to increase product awareness. Billing and Coding 07/2010 to 08/2010 Company Name City , State Obtained information by contacting appropriate personnel or patients. Organized files by color codes Entered information into computer databases. Retrieved requested files and delivered to appropriate personnel. Reviewed files to check for complete and accurate information. Processed and routed incoming mail. Public Relations 08/2011 to 05/2017 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Organized public appearances, lectures, contests and exhibits to increase product awareness. Worked with management to identify trends and developments that might influence PR decisions and strategies. Researched, negotiated, implemented and tracked advertising and public relations activities. Education and Training High School Diploma 2011 Jones Senior High School Business Administartion 2017 Southern University City , State , United States Personal Information Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016 Skills account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision Additional Information Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016

PUBLIC-RELATIONS

INTERN Highlights Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram Experience January 2016 to May 2016 Intern Create and implement strength and conditioning workouts for spring season. Monitor weight lifting form and technique. Provide feedback and apply knowledge to strength training and conditioning programs. Organize and prepare equipment daily for strength and conditioning programs. August 2015 to December 2015 Company Name City , State Fitness Intern Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards. August 2013 to May 2016 Company Name City , State Student Assistant Utilize Front Rush website to enter football and lacrosse recruit and roster information. Organize and coordinate football recruiting events during the fall, including giving tours. Provide office support for football and lacrosse coaches. Restock office and break room supplies. May 2013 to December 2015 Company Name City , State Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency). Trained in operation and safety of a stand up and sit down forklift. Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes. Operated label machine allowing for continual operation and upkeep. Education May 2016 BALDWIN WALLACE UNIVERSITY City , State Bachelor of Arts : Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education BW Deans Award, Spring 2014 and 2015 RELATED BALDWIN WALLACE UNIVERSITY City , State Professional Affiliations Pre- Physical Therapy and Exercise Science Club ACTIVITIES Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity Skills client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website

FITNESS

IT SUPPORT OFFICER Executive Profile Seeking assignments in Hardware Network Servers Technical Support with an organization to deliver results by leveraging strong exposure in IT Operations. Cisco certified Network Associates with nearly 6 year & 3 months of experience in Site & Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management as well as Client Servicing. Server 2k3, 2k8 & Ubuntu server configuration, Network Configuration, implementation of DHCP Server, File server, DNS server and Network Monitoring tools. An effective communicator with excellent skills in building relationships Possess, strong analytical, problem solving and organizational abilities. Assembling and disassembling PC, motherboard, hard disk drives, and working with local and network printer, configure cable UTP,STP, coaxial Key Highlights Manage the data server and data security. Successfully performed configuration of NAS Server, AD Server, Child Domain, Cisco Router, Firewalls, Network Printers, Provided expertise in installation and management of IT infrastructure for Cisco routers, switches, Servers and Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered a successful up gradation of Enterprise Domain server from windows 2003 to 2008. Received appreciation from Client's Top Management for providing value addition to the project by automating certain tasks and saving time and resources. Skill Highlights Configuration and managing VMware workstation server and creating virtual systems. Windows XP, Vista, Windows7 and Windows 8 Working in Microsoft office 2003 and 2007. Working in Kingsoft Office, Libre Office Working in thunderbird mail, outlook mail PME mail. Local and external network monitoring. Computer Hardware Assembling, Dissembling, configuration and maintenance of computers and Troubleshooting of PC and printer's problem. Other Software Knowledge of ERP, Time desk , CCTV, PPC, Tally. ESS and CHS etc. Professional Experience IT Support Officer March 2011 to August 2015 Company Name System Administrator April 2010 to January 2011 Company Name Lab Technician Technical Support April 2009 to March 2010 Company Name Comprehensive knowledge of CISCO networking technologies and Protocols. Handling the network infrastructure LAN/WAN, migration & configuration of network Devices (Routers, Switches, Firewalls etc.). Skilled in planning and implementing LAN/WAN solutions. Configuring Routing protocols (RIP, EIGRP. OSPF, Static and Default Route) Assisting in the design & implementation of the network and troubleshooting. Troubleshooting Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Configuring and troubleshooting IP Phones, Network Printers and Virtual Interface (VMWare) related issues. Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies. Configuration and Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local and Domain User's Account, and sharing Permission, Terminal Services, Trusting, Software Deployment etc. Configure windows server 2003 and 2008 with Active Directory ,Terminal Server Group Policy and manage Data server with security. SAP Basis Client GUI installation. SAP Online Support System Backup and Recovery DR to HADR Data synchronization Monitoring. User management Transaction Lock/Unlock User Authorization and Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure and manage File server and Share Folders. Design: DNS and DHCP servers in 2003-2008 Server. Configure and Manage Users profiles. share folders and implementing group polices. Configuration Microsoft Terminal services, RDP, and other remote access tools. Education B.A EIILM University － City Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear of administering Windows Server 2012 in June 2013. (ID No. 10171726) CCNA - Cisco Certified Network Associates in Dec. 2009. (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional from jetking infotrain limited ,A.B. Road Indore M.P : 2010 Professional Affiliations National Council For Vocational Training from Neocorp International Ltd Pithampur in Nov - 2013. Major Attainments Accredited with Best Cricketer Award from Neocorp Internation LTD Inter Tournament in Indore (2014). Personal Vitae Father's name : Mr. Govind Singh Lodhi Date of birth : 1st Jan 1988. Personal Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge. Languages English, Hindi. Skills Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network and troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server Additional Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge.

BPO

CONSTRUCTION ESTIMATOR Summary Energetic Construction Manager consistently involved in all facets of building construction. Specialty in commercial structures and municipal bridges. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Analytical [Job Title] skilled at predicting construction project duration and managing tight deadlines. Results-oriented Construction Manager specializing in industrial and commercial projects. Demonstrated expertise in permitting and building code, seismic retrofitting and construction planning. Dependable and self motivated professional with 6+ years' progressively responsible experience in the construction estimation field. Track record of identifying labor, material, and time requirements by studying proposals, specifications, construction plans, and associated documents. Possess thorough understanding of fundamental construction principles. Skills In depth knowledge of residential construction materials, methods, and systems Highly skilled in obtaining bids from suppliers, negotiating prices, calculating cost factors and prepares estimates Highly skilled in problem solving, and time and resource management Proficient in MS Office, AutoCAD, and PlanSwift e stimating software Honest, hardworking, confident, and patient individual, a bility to work independently with minimum supervision or in a team based environment Comfortable to spend extra time and efforts to meet the job requirements Experience 12/2012 - Current Company Name － City , State Construction Estimator Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of [Number] onsite general contractors for [Number] months. Reviewed and investigated Proposed Change Order Requests (PCOR). Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Led and managed resolution of all issues during project construction and commissioning phases. .Led the planning, budgeting and direction of all construction projects. Assisted the project manager with bidding new jobs and projects. Managed a project budget of $[Amount]. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Served as the single point of contact for project scheduling and changes. Updated and managed [Number] project databases. Audited [Number] work plans per [Time period] and offered recommendations for improvements. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Assisted in implementation of operations, maintenance and capital programs. Counted and verified orders picked to ensure accuracy. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards. Reviewed project drawings to perform installation activities according to specifications. Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Managed work with little supervision. Drafted detailed drawings of structures, specifying dimensions and materials needed. Developed and monitored internal financial budgets. Reported on status of design process and cost analysis to project manager. Drafted technical write-ups for proposals and projects. Reviewed completed reports, plans, estimates and calculations for accuracy. 12/2009 - 06/2012 Company Name － City , State Construction Manager Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owners consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management.Led and managed resolution of all issues during project construction and commissioning phases. Assisted the project manager with bidding new jobs and projects. 07/2008 - 12/2009 Company Name － City , State Pre-Production Manager Carefully coordinated plans and specs using marketing programming standards. Acted as the liaison between landscape architects and the general contractors. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Performed construction site pre-inspections and coordinated post-construction audits. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Served as the single point of contact for project scheduling and changes. Addressed customer questions and concerns regarding products, prices and availability. Developed slideshows and other forms of media to present project progress to the executive team. Trained sales teams on educational products at seminars and special events. Answered customers' questions about products prices, availability, uses and credit terms. Determined the cost and pricing of proposals and bids.Estimated and quoted prices, credit and contract terms, warranties and delivery dates. 03/2006 - 11/2008 Company Name － City , State Real Estate Agent Counseled customers on market current status for residential and land markets. Guided home buyers and sellers through the process of short sales. Educated clients on the current real estate market and answered any questions they had. Developed an excellent rapport with custom builders to expand opportunities for growth. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. 05/2003 - 11/2008 Company Name － City , State Executive Assistant Manager Qualified competitive subcontractor bids prior to execution of contracts.. Carefully coordinated plans and specs using marketing programming standards. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Cleaned all construction areas to avoid hazards. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. Discussed design standards and procedures with the directors of design and architecture. Created oral and written presentations for project designs and proposals. Defined project deliverables and monitored status of tasks.Updated and managed project databases. 05/2008 - 06/2008 Company Name － City , State Sales Associate Counseled customers on market current status for residential and land markets. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Actively follow-up with prospects and hot leads. Followed up with prospects throughout the sales process. Gathered, distributed and maintained all the materials for marketing plans. Education 2004 Gettysburg College － City , State , US Bachelor of Arts : Business Management Coursework in Economics Coursework in Computer Science

CONSTRUCTION

EVENT LEAD / PREP COOK / ASSISTANT PASTRY CHEF Summary Talented cook with a diverse culinary background encompassing family style meals, restaurant management, and on site catering. Successful history of motivating kitchen personnel to maintain high performance standards and excellence. Experience Event Lead / Prep Cook / Assistant Pastry Chef Jan 2015 to Dec 2016 Company Name - City , State As an Event Lead I was expected to deliver an eating experience that reflected the integrity and reputation of the company I was employed by. In doing so I was responsible for managing an event team of up to 40 people at times. This included but was not limited to delegating responsibilities, managing break and leave times, loading/delivering, and training new employees. As a Prep Cook I prepared food, desserts, and drinks according to recipes and specifications from the executive chef. I also cooled, stored, and labeled according to industry and health code standards. At I was able to have creative input during menu planning. As the Assistant Pastry Chef I was responsible for completing a daily prep list (ie. cakes, cookies, breads, pastries, and candies etc.) according to chef specifications and recipes while utilizing various baking methods and equipment. I was also in charge of training and assisting two other bakers in their daily prep. Also facilitating meeting regarding performance. After my Exec Pastry Chef left I was then responsible for scheduling, making prep lists, ordering from various vendors, attending weekly BEO meetings, menu planning and wedding cake deliveries. Line Cook May 2014 to Dec 2015 Company Name - City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Line Cook May 2014 to Oct 2014 Company Name - City , State Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Baker Dec 2013 to May 2014 Company Name - City , State Mixed dough, scaled breads and performed all baking duties. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Operated bread slicers, proofers, ovens, and packaging machines capable of producing bread in copious amounts in minimal time. These tasks required one to be able to be on their feet for 8 continuous hours and at temperatures often times exceeding 100 degrees. Properly wrapped, boxed, and weighed bakery department products. Achieved and exceeded performance, budget and team goals. Sous Chef Jan 2010 to Nov 2013 Company Name - City , State Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Maintained updated knowledge of local competition and restaurant industry trends. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Education High School Diploma Thomas Edison Senior High School - City , State San Joaquin Delta Community College - City , State Skills Attention to detail, budget, cooking, baking, customer satisfaction, delivery, special events, hiring, packaging, policies, pricing, producing, proofing, quality, recruiting, safety, scheduling, and supervising.

CHEF

HOSTESS Professional Summary Undergraduate student completing a bachelor's degree in August 2016 that practices efficient project and time management skills, leadership, and experience with various fields of work. Multiple job experiences in curating, social media, marketing, and public relations. Able to adapt in new and unfamiliar territory. Detail-oriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed. Skill Highlights Brand development Multi-media marketing Google analytics, Hootsuite, and social media proficient Microsoft Office Relationship building expert Deadline-driven Exceptional writer Organized and efficient Experience March 2016 to Current Company Name City , State Hostess Take necessary steps to meet customer needs and effectively resolve food or service issues Seat guests Resolve guest complaints promptly and professionally Communicated clearly and positively with co-workers and management Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and windows, checking bathrooms December 2015 to January 2016 Company Name City , State Student Intern Completed 80 hours Worked as an intern observing daily routines Learned and operated with physical therapy equipment Assisted alongside the doctor and PTA's with patients Practiced customer service tactics with patients Learned and operated WebPT operating system Scheduled appointments for patients May 2015 to September 2015 Company Name City , State Brand Ambassador Managed inventory Operated cash register for transactions Computed sales prices, total purchases and processed payments Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices Placed special orders and called other stores to find desired items Replenished floor stock and processed shipments to ensure product availability for customers February 2015 to June 2015 Company Name City , State Virtual Social Media Marketing Intern Curate social media posts Write and edit/re-write articles for the website Update social media platforms for clients based on goals and intent Research music festivals and concerts Manage email interaction with clients Create photo collages and edits for events Recruit clients Find effective marketing and advertising tactics Stay up-to-date with music culture Seasonal internship January 2015 to June 2015 Company Name City , State PR Intern Research clients in order to develop a strategy for public relations activities Update social media on behalf of the clients Write/re-write articles for Bounce PR's website Identified client's needs and applied them through PR strategies Curate posts via Hootsuite Kept up to date with music culture and festivals Worked with management to identify trends and developments that might influence PR decisions and strategies Established long-range objectives and developed innovative strategies to help achieve them January 2014 to October 2014 Company Name City , State Sales Associate and Brand Ambassador Updated social media platforms for Buckle Researched and implemented public relations activities of other stores Worked with management to discover trends and developments that might influence PR decisions and strategies Recruited employees Managed inventory Answered telephone Organized and created new floor plans and designs for the store Clothed and updated mannequins frequently Practiced loss prevention tactics November 2012 to June 2013 Company Name City , State Marketing and Advertising Sales Associate Attended events in order to promote LF and their clothing Communicated with future potential customers Handed out fliers and information regarding sales and events Called regular customers to invite them to private events Managed inventory Updated social media websites to keep customers up to date on happenings within the store Discussed weekly changes to PR strategies based on trends and events in the area October 2011 to May 2012 Company Name City , State Hostess Created and organized seating charts based on the reservations for that evening Kept open communication with the staff and managers as changes occurred Answered telephones Greeted guests and sat them at tables or in waiting areas Supervised and observed the other hostess Education and Training 2016 Florida State University City , State , USA BACHELOR OF SCIENCE : Environmental Studies Skills Communication, social media platforms and usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT

PUBLIC-RELATIONS

GROUP FITNESS INSTRUCTOR Summary My passion is to inspire class members to get fit & stay fit. I believe that Yoga is a key element of fitness along with strength & cardio training that leads to a long & happy fulfilled life. My classes are fun, yet challenging and engaging that encourage all participants to feel good about themselves and come back for more. Skills AFAA Group Exercise Boot Camp Training Running 101 AFAA - Step Certification AFAA - Kickboxing Certification YogaFit Certified - Level 1 Les Mills - Body Pump 42 BTS - Group Power Les Mills - Body Attack 51 Spinning Les Mills - Body Attack 55 IFTA - Group Fitness IFTA - Personal Trainer AIM I - Body Attack 75 AIM II - Body Attack 77 Les Mills - CX Worx 12 AIM II - Body Attack 78 Les Mills - Body Attack 82 Les Mills - RPM 60 Les Mills - New Zealand 2 wks CPR - thru 6-17-17 AIM I - Body Pump 94 Les Mills - GRIT 13 Accomplishments I have introduced & launched a number of new fitness programs in Wilmington, NC Gyms. In 2002 I became certified to teach Body Pump and was one of the original instructors to launch Pump at Golds Gym. It continues to be one of the most successful fitness program at Golds today. It has since been launched at WAC, O2 Fitness, Fitness Fusion, & YMCA and recognized throughout the world as one of best weight training group fitness programs. ? It 2002 I became certified in YogaFit after taking a number of classes. I have taught Yoga at Golds, O2 Fitness & YMCA introducing numerous "gym group fitness attendees" to the wonderful benefits of practicing Yoga. ? In 2006 I became certified in teaching Body Attack. It also is a popular program that continues at gyms in Wilmington. Experience Group Fitness Instructor Jan 2016 to Mar 2016 Company Name - City , State Introduced & launched Body Attack in Jan, 2016  Yoga & Group Fitness Instructor Sep 2014 to Mar 2016 Company Name - City , State Substitue teach Yoga as requested  Introduced & launched Body Attack in May, 2015 Yoga & Group Fitness Instructor Feb 2012 to Jun 2014 Company Name - City , State Taught Yoga at New Hanover Gym on regular schedule 2013- 2014 Introduced & launched Body Attack at Mayfair Gym in Jan, 2013 ? Group Fitness Instructor Sep 1998 to May 2000 Company Name - City , State Introduced & Taught Body Pump to all ladies gym Yoga & Group Fitness Instructor Jun 1998 to May 2012 Company Name - City , State Taught at 6 different Locations for Golds gym over a 14 year period Helped to launch both Body Pump in 2002 & Body Attack in 2006 Taught Yoga Saturday am in Porters Neck location & Yoga Sunday am at Racine Group Fitness Instructor Jun 1998 to Apr 2000 Company Name - City , State Taught general group fitness (weights & cardio) Group Fitness Instructor Jul 1994 to Aug 1998 Company Name - City , State Taught General group fitness including Boot camp, Step, Hi-Lo, Running & Weights Education and Training Bachelor of Science , Animal Science June 1973 The Ohio State University - City , State Animal Science Interests Enjoy yard work & outside activities Employed with International Vitamin manufacturing company fulltime sales Music - Singing & listening to bands Running local races with Wilmington Road Runners Dining out & traveling with Partner & fiancee, Tammy ? Skills My Yoga classes are fun, inspirational, & thought provoking. At age 65, the wisdom & humor I bring to classes is enjoyed and allows people to embrace their own practice and come back for more. Additional Information I grew up on a small family dairy in Ohio and am still involved in the farm business with my brothers and sister. I am fulltime employed with an international Vitamin manufacturing Company (DSM Nutritional Products). I am a Senior Account Manager & also a mentor and sales support person to my team members.

FITNESS

SENIOR ANALYST DATA QUALITY & GOVERNANCE Professional Background Analyst versed in data analysis and reporting, user acceptance testing, as well as solving complex problems in high-pressure environments.  Excels at cultivating, managing, and leveraging relationships Skill Highlights Microsoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal Reports Business Objects, SQL, Tableau Server and Desktop, Project Management, Data Analysis Professional Experience Senior Analyst Data Quality & Governance 04/2018 to Current Company Name City , State Create policies and procedures for actuarial and analytics group Monitor adherence to policies with scheduled reviews Conduct training on quality and governance policies Lead analyst for HIPAA compliance Create and analyze validation reports for health plan data Lead discussions regarding data issues identified Healthcare Data Analyst 04/2012 to Current Company Name City , State Experience with process analysis and other analytic functions Ability to interact effectively with different business units, team members, and external client at all levels Creates ad hoc data analyses and reports as needed Prepares monthly, quarterly, and annual reports of established clinical, utilization, and financial metrics for all Health Ministries and SmartHealth Proficient in computer and analytic tools such as SAS, SQL, and MS Office (excel and access) Performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks, and to inform decisions about provider fee schedules. Generates eligibility, medical, and pharmacy claims data needed for each Health Ministry to support budgeting, rate development, and manage the reinsurance program. Business Analyst 03/2008 to 05/2012 Company Name City , State Responsible for identifying processes to streamline and assist with various projects Created and maintained access databases for departmental use Identified system issues and coordinated with vendor for resolution Involved in project planning and testing system enhancements Defined business requirements for various projects Created adhoc reports as needed Created audit process for all securities applications Created reports for SEC and FINRA audits. Finance Analyst 06/2005 to 05/2008 Company Name City , State Backup to department manager Created and maintained managerial reporting daily, monthly, quarterly and yearly Created work schedule for department on weekly basis Created and distributed department stats and analysis to upper management monthly Primary contact for electronic invoicing candidates Created multiple databases for interdepartmental need. Trust Analyst 02/2003 to 03/2005 Company Name City , State Responsible for daily operations of 401(k) accounts for retirement services clients. Balanced 401(k) accounts on a weekly, monthly, quarterly, and yearly basis. Researched and resolved out of balance situations quickly. Conversion Analyst 02/2002 to 02/2003 Company Name City , State Responsible for managing incoming and outgoing account conversions, daily DTCC reconciliation troubleshooting, and problem-solving. Revised an existing Microsoft Access program for incoming assets for accuracy Created a new reporting process in Access to identify asset balance discrepancies Resolved daily out of balance situations with various depository institutions Registration Analyst 02/2000 to 02/2002 Company Name City , State Responsible for re-registration of physical assets for trust customers Streamlined processes by automating applications for quicker processing and problem resolution Solved re-registration issues through brainstorming and troubleshooting Created a Microsoft Access program to track pending registration issues and generate reports Collaborated with company legal counsel for asset restriction removal Authored and updated procedures for registration process. Education and Training Masters of Business Information Technology : Project Management 2007 Walsh College City , State Project Management Bachelor : Business Administration 1996 Rochester College City , State Business Administration Certifications Certificate in Health Care Informatics Affiliations Volunteer weekly in local elementary school in reading development  Lead business meetings on a weekly basis Volunteer in children's church on a weekly basis Taught Sunday school classes Skills Streamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop

HEALTHCARE

DIGITAL STRATEGY CONSULTANT Summary To further my career in the insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical and Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As a campus student leader I was involved in many extracurricular activities on campus while also excelling scholastically. Some of these extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities & Events Board, and Omega Psi Phi. Charter Property & Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 - Foundations of Risk Management & Insurance CPCU 520 - Insurance Operations, Regulation, and Statutory Accounting Achievements & Volunteering Honors Delaware State University - Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services - Northeast Region's #1 collector ACE Group Insurance - $580,448 in bound premium with $187,191 of that being ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School - Marketing / Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 to Current Company Name Help to define & implement a metric, ROI-driven organic growth marketing strategy through use of real-time business intelligence and content marketing strategies Direct targeted marketing efforts that introduced new products and promoted product visibility Execute e-mail marketing programs Research emerging trends in digital media, marketing, advertising, and social media Website design, development & optimization. Director of Marketing January 2013 to January 2015 Company Name Was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback and enforcing deadlines. Traveled nationally to meet with potential employees & interns and deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and overall marketing plan. Foreign Casualty Production Underwriter January 2011 to January 2013 Company Name Served in a dual functional role while participating in ACE's Early Career Development / Trainee program by processing multinational service requests, and assisting experienced underwriters. Analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap and ransom, and accidental death & dismemberment. Conducted a offsite broker meetings each month to market ACE's insurance products while also making sales calls to brokers, participating in monthly production meetings, conducting market research and cross selling activities. Heavily contributed to our regional premium goal with $580,448 in bound premium. Education BS : Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design

DIGITAL-MEDIA

BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious. Extensive passion toward developing employees to their fullest potential. Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams. Highlights Established track record of exceptional sales results. Advocate of continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic and Effective Leadership style. Accomplishments Currently standing at highest percentage achieved for banking center goals in 2014. Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market. Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day.   Top performing Assistant Manager Statewide for Comerica Bank in 2010. Experience 01/2012 to Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals. Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process. Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention. Designated management trainer for first time Assistant Manager and Personal Bankers. Created and established a successful training program for new management personal after corporate program was eliminated. Develop and manage high-performing employees through positive and professional relationship team building skills. Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes. Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 to 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction. Actively coach and model behaviors concerning sales and services. Educate staff on corporate and operational changes and reinforce the benefits. Responsible for overall leadership of sales management and success of Banking Center. Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments. Proactively develop and maintain relationships with business partners. 04/2005 to 01/2011 Banking Center Assistant Manager Company Name Select, develop and retain a diverse team of high performing individuals. Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services. Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention. Proactive behavior has led to consistently meeting and exceeding individual sales goals. Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client. Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually. Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness. Maintain human resource records and administer disciplinary action employees. Actively participate in community events and planning of events that assist with company branding and recognition. Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness. 01/2002 to 01/2005 Michigan Regional Account Manager Company Name Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals. Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures. Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management. Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies. Mediate unresolved claims between consumer and Home Security of America through extensive negotiations. Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling. Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors. Education 1 2012 Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor of Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008).

BANKING

SALES ASSOCIATE Professional Summary I am talented individual who will bring my sales talent, fashion sense, and passion for clothing to your company. i have a proven track record of success in sales .i am looking for suitable position with a company that offers there staff superb career opportunities, job enrichment and a supportive work environment.  Core Qualifications Sales expertise Accurate money handling Team player mentality Reliable and dependable Goal-oriented Excellent communication skills Sales force training Persuasive communication expertise Experience SALES ASSOCIATE 04/2015 to 05/2016 Company Name City , State Responsible for actively promoting and selling the company's products to a wide range of customers in a very competitive market place. Contacting potential customers that have shown an interest in the company's products and then selling to them. Actively seeking new accounts in a wide variety of locations. Updating of customer information in paper records and on computer databases. Handling the complete sales process. Researching new market and sales opportunities. Educating clients on the company's products and services. Converting prospects into active clients. Keeping in touch with customers via a range of mediums such as phone calls, letters, Email and SMS. Executing an organized, efficient and structured sales process making outbound sales calls. Sale/Customer Service Representative 12/2012 to 05/2015 Company Name City , State Serviced existing accounts, obtained orders, and established new accounts by planning and organized daily work schedule to call on existing or potential sales outlets and other trade factors. Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Received payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers. Submitted orders by referring to price lists and product literature. Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitored competition by gathering current marketplace information on pricing, new products. Recommend changes in products, service, and policy by evaluating results and competitive developments. Maximized sales opportunities through outstanding customer service. Established and maintain good customer relations, with both internal and external customers. Spent time in the field promoting demonstrating company products. Sales Associate/ Customer Representative 10/2010 to 02/2011 Company Name City , State Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer. Maintain an awareness of all promotions and advertisements. Receive payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers. Education High School Diploma June 2009 Charles Churn Christian Academy Skills advertisements, calculators, cash registers, competitive, credit, clients, customer relations, customer service, databases, Email, Issue receipts, letters, market, market and sales, pricing, Researching, selling, sales, scanners, SMS, structured, phone

SALES

DIRECTOR OF ENGINEERING Summary Manager/Director - Engineering/Research & Development/Product Development/Design - Versatile and highly competent mechanical engineering professional offering over 10 years experience of product design & development in the manufacturing industry with demonstrated success in on-site technical support, installation & maintenance and systems troubleshooting & testing. Expertise in project management techniques, implementing engineering changes and performing testing & design changes. Track record of handling welding, fabrication, material handling and material processing procedures along with managing project budgets. Possesses technical & engineering skills with the ability to analyze issues, devise continuous process improvements, incorporate initiatives to increase efficiency, streamline operations & decrease overall expenses with minimal resources. Successfully built the production department from a staff of zero to 20 in approximately 5 weeks and completed a project 20 days early and 15% under budget at Amer Industrial Technologies Efficiently managed engineering of $30MM+ nuclear safety related project including 10 large stainless steel process tanks at Amer Industrial Technologies Brought three new products to market through design changes & manufacturing efficiencies and helped reduce manufacturing cost for two of the products by over 30% at Roberts Filter Group Areas of Expertise: Project Engineering & Production Product Design & Product Development Testing Knowledgeable in Welding & Fabrication, Material Handling & Processing Procedures, Project Management & Direction, Internal & External Quality Audits, Instrumentation & Control, and Project Budgets Multitasking in fast-paced environments Highly Organized and Strong Analytical Abilities Articulate Oral and Written Communication Quick Problem Resolution & Decision Making Client Relationship Management Continuous Process Improvement and Innovation Team Building, Training and Development Experience Director of Engineering January 2013 to Current Company Name － City , State Roberts Filter Group is a designer/manufacturer of equipment for municipal water filtration and has approximately 100 employees. The company has been in business for 125 years. Responsible for running the engineering department including project engineering, instrumentation & control and product development; overseeing work assignments, attending management meetings, project meetings, product development testing, preparing & reviewing drawings, meeting with clients at job sites and calling customers or vendors. Major Contributions Brought three new products to market through design changes and manufacturing efficiencies, also helped reduce manufacturing cost for two of the products by over 30%; oversaw installation of two of them and performed field engineering service and troubleshooting Directed a cross-functional engineering department with a staff ranging from 10-20 employees Efficiently oversaw successful delivery of projects totaling over $35MM Strategically planned short and long-term projects for engineering department Managed project budgets to ensure profitable delivery. Project Engineer/Engineering Manager/Production Director January 2009 to January 2013 Company Name － City , State Amer Industrial Technologies was a custom manufacturer of code tanks and equipment for nuclear and non-nuclear power plants, NASA etc. and had about 30 employees. Responsible for development of welding (including GTAW, GMAW, FCAW, SAW, and SMAW processes), fabrication, material handling and material processing procedures as well as development of design, document control and general engineering procedures. Managed project budgets to ensure profitable delivery. Ensured utilization and adherence of proper procedures and planned the fabrication processes and resources to be used on a daily basis. Qualified and Certified Lead Auditor. Major Contributions Built the production depart from from a staff of zero to 20 in about 5 weeks Completed a nuclear safety-related project 20 days early and 15% under budget Provided quotations on quick turn-around projects and maintained production schedules and budgets Effectively oversaw successful early delivery of nuclear and non-nuclear projects totaling over $15MM Directed workflow, supervised & trained engineering & production department personnel with a staff ranging from 10-20 employees; also developed estimates for jobs the company was bidding Created long-term fabrication schedules including resource loading (both personnel and equipment) to meet customer expectations Strategically planned short and long-term projects for production department and engineering department Proactively led development of a Commercial Grade Dedication program in accordance with 10CFR50 Appendix B, ASME NQA-1:2008 (2009 Add.), ASME Section III NCA-3800/4000 Conducted internal quality audits and external vendor quality audits for evaluating vendors for placement on Qualified Suppliers List. Project Manager on a large fabrication project including 10 large diameter stainless steel process vessels (project value exceeded $30MM). Supervised designers and other engineers as well as managed a staff of 6-10 employees. Responsible for maintaining the project schedule, purchasing materials, services and equipment, creating workflow documents including job travelers and weld maps and preparing code calculations. Major Contributions Developed new standardized drawing and design calculation procedures streamlining the preparation and approval process: Reduced the time required by approximately 30%;reduced the fabrication inefficiencies by streamlining schedules & workflow documentation saving approximately 10% of the overall project budget Directed workflow, supervised and trained engineering and drafting department personnel Managed engineering of $30MM+ nuclear safety related project including 10 large stainless steel process tanks Provided technical oversight for fabrication activities Efficiently reorganized Nuclear and Commercial Quality Programs to exceed current requirements. Co-Founder January 2008 to January 2009 Company Name － City , State Balance of Plant Engineer January 2007 to April 2008 Company Name － City , State Corporate Thermal Performance Engineer June 2005 to January 2007 Company Name － City , State Fellow July 2006 to September 2006 Company Name － City , State Chosen as 1 of 2 Exelon Nuclear employees and 1 of 5 Americans to attend the World Nuclear University Intern June 2002 to August 2002 Company Name － City , State Education MS : Mechanical Engineering , 2005 Tulane University － City , State Mechanical Engineering BS : Mechanical Engineering , 2003 Tulane University － City , State Mechanical Engineering L'Institut Francais De Méchanique Avancée (IFMA) － City , France Semester Abroad Program - Design of Heavy Truck Tires at Michelin Tires Affiliations Engineering Intern Certification (Louisiana) Pursuing Professional Engineering License Skills Academic, ANSYS, Autocad, budgets, budget, C Programming, CAD, clients, delivery, product development, documentation, drafting, functional, drawing, Macintosh, market, materials, Math, MATLAB, meetings, Excel, MS Office, PowerPoint, 2000, Windows 95, 98, Word, Operating System, personnel, 35MM, Pro-Engineer, processes, purchasing, Quality, quick, safety, SolidWorks, troubleshooting, Unigraphics, Vista, welding, workflow Additional Information Academic Memberships Student Member of the Tulane University Dean's Advisory Board Outstanding Teaching Assistant, Department of Mechanical Engineering; 2003-2004 Tau Beta Pi National Engineering Honor Society Pi Tau Sigma National Mechanical Engineering Honor Society American Society of Mechanical Engineers-Treasurer of Tulane Chapter; 2000-2003 Golden Key Honor Society awards 2002 ASHRAE Outstanding Junior Award for excellence in the field of Thermal Studies and Fluids 2014 IRONMAN Lake Placid Finisher

ENGINEERING

SALES Summary Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Highlights Self-motivated Driven Clear and articulate phone manner Cheerful and energetic Dependable Property and casualty products Exceptional interpersonal skills Excellent communication skills Strong sales-closer Cold calling Accomplishments Consistently qualify for sales bonuses by exceeding sales targets by items as well as monetary goals. Experience Sales 02/2015 to 12/2015 Company Name City , State Exceeded sales goals to 24,000 in one month's time. Generated new leads weekly. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Responded to all customer inquiries in a timely manner. Retained policyholders during annual renewal period. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Cold Calls 10/2014 to 02/2015 Company Name City , State Marketing, telemarketing personal and commercial lines. Generated new leads weekly. Developed life insurance and commercial insurance leads to meet monthly sales targets. Receptionist, Telemarketer, Marketing 05/2014 to 10/2014 Company Name City , State Implemented a consultative selling approach on all inbound calls. Acted as a liaison between inside representative with personal and commercial lines. Implemented a consultative selling approach on all inbound calls. Processed applications, payments, corrections, endorsements and cancellations. Called warm leads each week to expand client base. Cold Calls 11/2012 to 01/2014 Company Name City , State Called hundreds of warm leads each week to expand client base. Clerical, Claims Representative, Retention Officer 05/2009 to 11/2011 Company Name City , State Implemented a consultative selling approach on all inbound calls. Promoted client retention through high-quality service and follow through. Maintained detailed account records and contact logs. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Created weekly and monthly reports. Dispersed incoming mail to correct recipients throughout the office. Assistant Manager 05/2007 to 08/2009 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Teacher 08/2007 to 03/2008 Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Designed lesson plans focused on age and level-appropriate material. Teacher 08/2006 to 05/2007 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Encouraged children to be understanding of others. Maintained a child-friendly environment with access to outdoor activities. Teacher 08/2004 to 05/2006 Company Name City , State Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Asst. Testing Administrator/Youth Opportunity Asst 09/1998 to 12/2001 Company Name City , State Maintained regularly-scheduled office hours to advise and assist students. Established course websites to make updated handouts and other resources available to students at all times. Proctored exams of all kinds. Introduced students to the concepts of college writing. Education Bachelors Degree : Education 1986 Hyles Anderson College City , State Advanced coursework of 18 credit hours toward Master's Degree. Bachelors Degree : Education Bob Jones University City , State Skills Honest, Reliable, Driven, Enthusiastic people person, Self motivated

SALES

SENIOR MARKETING AUTOMATION CONSULTANT Summary I am a passionate and technically-skilled marketing automation consultant, committed to building trusted relationships with clients, vendors, colleagues, and people who dream big. My mission is to empower modern marketers and organizations to achieve success, innovation, and business value through marketing automation and technology. My background includes a unique and diverse mix of experience in both corporate and independent/small business settings, creating a well-rounded and distinct blend of strengths including creative, strategic, analytical, optimization/process, communication, and hands-on production. Highlights Digital marketing Systems integration Database management Complex problem solving? Cross-functional collaboration Innovative? Enthusiastic team player Strong written and verbal communicator Detail-oriented Passionate Experience Senior Marketing Automation Consultant 09/2014 to Current Company Name City , State Focused on delivering Best Practices, Product Education and Configuration to marketing and sales organizations to ensure that their investment in marketing technology is maximized. Provide advisory and support to a variety of organizations including PwC, Vision Service Plan, TD Ameritrade, Tyco, and Parker Hannifin. Responsibilities include: Evaluate client needs and develop strategic marketing automation roadmap and solutions that fit business requirements Implement marketing technologies with Eloqua including: On24, CVENT, Citrix, WebEx, Salesforce, Siebel, Oracle Sales Cloud, Twitter, Relationship ONE and other various 3rd party systems Develop custom subscription management centers to support global business requirements Build custom Insight reports to perform greater analysis of Eloqua data Develop automation testing efforts for Eloqua, Salesforce, and other integrated technology platforms Design and build complex programs and solutions within Program Builder for managing data cleansing, contact duplication, API data imports, lead routing systems, lead scoring programs,  and subscription management Define and implement QA Processes, procedures, workflows, and develop documentation for internal sharing Build complex multi-step campaigns and marketing assets including: Custom Data Objects, dynamic content, emails, and segmentation Develop testing strategy for continuous improvement and optimization Provide marketing technology best practices, advisory and training to Marketing and Sales organizations Marketing Automation Manager 10/2011 to 09/2014 Company Name City , State Contributed to the growth and development of Integrated Marketing programs and initiatives as sole Power User for the Eloqua platform. Led the planning, design and execution of marketing automation programs and projects for continuous improvement while driving sales and marketing effectiveness throughout the funnel. Responsibilities include: Day-to-day management of the Eloqua platform including Salesforce integration and lead management programs Develop and implement process improvements and workflows to improve efficiency Collaborate with cross functional teams to develop, execute and test marketing campaigns/assets Implement and promote email best practices including A/B Testing, segmentation, dynamic content and data cleansing to increase email and campaign engagement Support web development team with web content auditing and asset management Ownership of email marketing analytics and reporting including: Report creation, monitoring Database health, tracking effectiveness and efficiency across all campaigns, and hosting regular sessions to update stakeholders on campaign performance against KPI's and best practices Assist with implementation and training of new marketing technologies and services Marketing Programs and Events Intern 05/2006 to 10/2011 Company Name City , State Responsible for setting the direction and overseeing successful execution of Marketing strategy, member programs and events. Responsibilities include: Develop programs focused on community outreach, parent and member communications, student registrations, member recruitment, training events, and staff/facility management Areas of project management include: budgeting, scheduling, vendor and venue due diligence, contract negotiations, catering selection,and entertainment and décor Responsible for contracts management and driving membership, including account renewals and program sales; Increased year over year membership contracts by 30% Support accounting department where responsibilities include monthly invoicing, updating account receivables in billing system, and expense balancing; Increased on-time payment rates by 60% Education Modern Marketing Luminary Certification : 5 Tenets of Modern Marketing 2015 Oracle Marketing Cloud Academy City , State , United States B2B Oracle Eloqua Masters : Marketing Automation 2013 Eloqua University City , State , United States Bachelor of Arts : Communication Studies 2011 San Francisco State University City , State , United States Accomplishments Markie Awards Judge for Modern Marketing Experience 2015 Expert speaker for Eloqua University Education sessions during Modern Marketing Experience 2015 Fourth Princess titleholder in the 2014 Miss Chinatown U.S.A. Pageant Achieved Black Sash ranking in Shaolin Kung Fu by recommendation of the Yee's Martial Arts Examining Committee, 2010 Skills Advanced Eloqua product knowledge and experience Strong working knowledge in Salesforce.com implementation In depth knowledge in project planning and leading marketing automation teams and projects from ground zero Expertise in developing guidelines, best practices, and training in automation tools Very strong in managing system integration projects with third party vendors Instrumental in managing multiple projects simultaneously Excellent communication, analytical, and problem solving skills with proven ability to interact well with end users, peers, and senior management Affinity for logic and working independently; Proactive, self-sufficient, and self-motivated

ARTS

MARKETING MANAGER Summary Multidisciplinary professional with track record of exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments:   Co-Founding Instadium, LLC , the country's leading provider of restroom advertising signage and in-game promotional events to both professional and collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real-time support online sales, marketing and customer service. Co-Founding GoWebBaby USA, LLC one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM, LegalZen and SmartGen, a document assembly and automation software. Developer and Co-Founder LegalZen ; a real-time, artificial intelligence engine that utilizes social media to suggest, create and offer to consumer legal documents and associated solutions. Experience Marketing Manager , 04/2009 to 03/2015 Company Name － City , State Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the complete redesign and launch of the company's website in [Number] months. Developed corporate communications strategies and programs, including project timelines. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Banking and Workout Attorney , 01/2006 to 01/2009 Company Name － City , State Full-service law firm with over 100 employees and representing numerous national and regional lending institutions, REIT's, and significant private organizations. Represent local and national financial institutions in structuring and negotiating appropriate documentation, including construction and permanent financing, asset based loans, letter of credit transactions, term loans, and lines of credit. Counseled clients in the acquisition, leasing and disposition of commercial real estate throughout the country. Represented lead lender in $92M participation financing of several commercial office parks located in Michigan. Facilitated purchase of $50M loan portfolio from Fortune 50 company. Represented client in simultaneous $18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal-Mart stores located in Wisconsin, Tennessee, South Carolina, and Ohio. National Sales Director , 01/2003 to 01/2005 Company Name － City , State Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric, JPMorgan Chase, Sunoco, and British Petroleum. Employed 30+ professionals. Led national sales team of commercial real estate agents to assess properties/portfolios for sale. Implemented most appropriate sales method based on industry, property type, and geographic location. Prepared due diligence materials for prospective buyers. Optimized profitability of clients' portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction. 01/2001 to 01/2003 Company Name － City , State General practice law firm with over 150 attorneys and support staff. Attorney Represented nation's largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market. Notable Accomplishments: Documented and closed $200M+ of Small Business Administration 7(A) and 504 loan programs. Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien, asset, and collateral analysis. Education Juris Doctorate (JD) : 2001 CHICAGO-KENT COLLEGE OF LAW IN － City , State GPA: Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for "The Philosophies of the Criminal Justice System" Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for "The Philosophies of the Criminal Justice System" Bachelor of Arts : American and European History , 1998 TULANE UNIVERSITY IN NEW － City , State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American and European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar of Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media and Marketing Analysis Interactive Web Campaigns/E-Commerce

BANKING

ENGINEERING ASSISTANT Summary Hard working recent graduate intending a part time or full time job to build experience in a Civil Engineering working environment. Bringing Civil Engineering office and field experience in roadway design and traffic engineering. Highlights Proficient in computer software including MicroStation, GuideSign, AutoCAD, Google Earth Google Documents, MS Excel, MS PowerPoint and MS Word. Experience Company Name City , State Engineering Assistant 05/2013 to 05/2014 Worked on Virginia Department of Transportation (VDOT) and Fairfax County Department of Transportation roadway projects in Virginia and Washington DC area. Worked with VDOT, FCDOT and Prime Consultants Engineers to prepare project documents including Plans, Special provisions and Estimates. Prepared roadway design for I-495 Express Lanes from Route 7 to Jones Branch Connector. Worked on I-66 and State Route 50 to prepare project plans and contract documents. Worked on County roads Route 643 and Route 645 in Fairfax County Roads in Fairfax County using VDOT Standard Specification and Project Special Provisions. Assisted Project Engineers to prepare project roadway design using AutoCAD and MicroStation. Used Highway Capacity Manual to perform traffic analysis and evaluation of intersections and roadways using Highway Capacity Manual. Performed peak and off-peak traffic counts at the intersections and roadway for traffic studies. Designed project traffic signs, striping and marking. Used FHWA Manual on Uniform Traffic Control Devices (MUTCD) and VDOT Supplement to 2009 MUTCD for the design, application, and placement of Traffic Control Devices (including signs, signals, and pavement markings) along major highways in Virginia and Washington DC areas. Used engineering software GuideSign to prepare contract documents. Prepared project estimates for submission used VDOT Standard Specifications and Weighted Average Price to prep Cost and Engineering Estimates. Designed roadways using VDOT Road Design Manual and FHWA roadway design manual. Designed guardrails along I-66 and Rt. 50 using Guardrail Installation Training (GRIT) Manual. Used VDOT 2012 CADD manual to design roadway using MicroStation software. Used MicroStation and AutoCAD to develop plans for Civil Highway and Traffic Engineering Design. Performed field survey to gather utilities, drainage and roadway information. Performed marketing research for contracts and bids for the firm. Attended project meetings with the Client's and Consulting Engineers. Prepared meeting minutes for project record and filing. Attended project status meetings, collaborated with the team members to meet project schedule and project completion within project budget. Company Name City , State Medical Receptionist 07/2014 to Current Creates detailed expense reports and requests for capital expenditures. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and schedule them for Doctor's visit. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Company Name City , State Teller 05/2011 to 08/2012 Achieved working knowledge of accounting software packages including MS Excel, MS PowerPoint, MS Word Skilled in verbal and written communication plus strong quantitative and qualitative skills Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence resulting in being elected as a leader in school roles Successfully opened and closed bank branch at appropriate times Successfully kept drawer balanced at all times working full time five days a week Dealt with customer care on a daily basis Responsible for handling cash drawers in balance at all times Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences. Company Name City , State Engineer Technician IV 12/2015 to Current Collaborated with contractors and clients as the on-site engineer for several large public projects.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Advised the project manager regarding construction material costs and quantity calculations. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.Created detailed CAD drawings for the engineering departments.Quickly learned SAP software and used it to receive, stock and expedite parts.Supplied production data to field operators, technicians, engineers and supervisors. Education Bachelor of Science : Civil Engineer Civil 2014 George Mason University , City , State GPA: GPA: 3.82 Civil Engineer GPA: 3.82 Graduated and walked in Spring 2014, one summer class to receive degree in December 2014 Civil engineering Courses: - Traffic Engineering - Transportation Engineering - Highway Design and Construction - Structural Steel Design - Structural Analysis - Mechanics of Materials - Civil Engineering Planning and Management - Land Development Interests Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Additional Information LICENSE: Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Skills accounting software, AutoCAD, balance, budget, capital expenditures, handling cash, Civil Engineering, interpersonal communications, Consulting, contracts, prepare contract, Client, customer care, DC, Design and Construction, Engineering Design, expense reports, filing, marketing research, Materials, meetings, MS Excel, office, MS PowerPoint, MS PowerPoint, MS Word, MicroStation, peak, Prime, project plans, Express, recording, Specification, Transportation, utilities, written communication

ENGINEERING

PRODUCT DESIGNER Professional Summary 4-5 years engineering experience and 1-2 years working experience. Able to work independently and under pressure, detail oriented, excellent problem solver, Innovator. Efficient Mechanical Engineer leveraging a strong technical background in bringing products from the laboratory to mass-manufacturing. Mechanical Engineer with [Number] + years of training in varied industries, including manufacturing and high-tech environments. Creative manufacturing engineer. Lead team member on process redesign for [Describe product] . Design engineer who has worked on [Number] new products, including the [Product name] recognized for industry excellence. Skills CAD Complex problem solving Stress analysis training Component functions and testing requirements Technical direction and product strategies Works well in diverse team environment Strong decision maker Engine components, pumps, and fuel systems knowledgeFEA toolsAutoCAD proficientTeam leadershipManufacturing systems integrationManufacturing systems integration Work History Product designer 10/2014 to Current Company Name – City , State The team wants to develop a portable, easily shipped, cost effective hardware that can send and receive digital content directly from satellites. Personally involve with prototype designing and 3D modeling. Cooperating with a startup called Outernet (https://www.outernet.is/en/), a for-profit media company that already has two satellites covering North America, Europe, and the Middle East and has recently started broadcasting free Internet content. Assisting drafters in developing the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software. Completing project mechanical design while providing technical solutions feedback. product design 09/2014 to Current Company Name – City , State Two engineers and designers to collaborate together to create new innovative wearable pieces for a fashion show competition. Will access new Makerspce, which includes a 3D printer, will be given a $500 budget to create their wearable piece. RESEARCH EcoPRT Research Assistant 01/2014 to 05/2014 Company Name – City , State The goal is to develop an economical, automated transit system. It will focus on the hands on design and development of a small manned autonomous vehicle. www.ecoprt.com). The key in the design is to understand the impact weight has on the overall cost and performance, and the incorporation of automated control. Aspects of the development will possibly include product design 01/2014 to 05/2014 Company Name – City , State VOLUNTEER The purpose of this project is to design and fabricate a cable management system for a public-access electric EXPERIENCE vehicle charging station. This system will dispense and retract 20 feet of cable for operation and provide secured storage for the cable when not in use. The prototype will be subjected to the following constraints Team member 10/2013 to 04/2014 Company Name – City , State Attending scheduled control and mechanical teams' training classes. EXPERIENCE · Learned shop safety, vehicle glider equations, drive cycle modeling, and Simulation. Learned the powertrain architecture and components of the 2013 Chevrolet Malibu. Learned vehicle dynamics. And practiced model simulation by using MATLAB Simulink. Mechanical Engineering Components design project (material design. material design 10/2013 to 04/2014 Company Name – City , State Designed fillet welds connections and bolts for the plate girder, which holds the pipe with horizontal and vertical force loads. Calculated the related shear or bending stresses for the welds and bolts to determine the right materials and sizes of welds (thickness) and bolts. Eddy Current DYNO Research Assistant 09/2013 to 05/2014 Company Name – City , State Built the engine stander for our engine and Eddy current dynamometer. Currently installing the Eddy current dynamometer with graduate students. Future possibility of experimenting with torque, horsepower, RPM, EGR (Exhaust Gas Recirculation) and temperature measurements of the Kubota Diesel Engine after installation. Possibility of learning the engine tuning. Research Assistant 06/2013 to 08/2013 Company Name – City , State Graphed sketches and figures for professor's Thermodynamics eBook. Learned how to use Smartdraw. Performed literature reviews on ongoing research topics and eBook materials. Added video links and real-world images to the eBook. Program Assistant 05/2013 to 06/2013 Company Name – City , State Assisting Dr. Eischen, the director of the Hangzhou Engineering Study Abroad Program at Zhejiang University, during his program this coming summer. Helping with tasks such as translating, program activities, running errands, classes, transportation, and culture immersion. 2323 04/2013 to 10/2013 Company Name – City , State Designed Airplane Landing Gear by modeling with a mass-spring-damper SDOF system and designing the spring k and damper C that limits the given amplitude. Part 2 wew 10/2012 to 04/2013 Company Name – City , State Utilized MATLAB for statistical analysis of an elastic band rocket. Learned how to make experimental designs, statistical processes, statistics simulations, and graphical displays of data on computer workstations. Used statistical methods including point and interval estimation of population parameters and curve and surface fitting (regression analysis). Graphic Communications Project (3D design. rer 10/2012 to 04/2013 Company Name – City , State Utilized SolidWorks to design a tape floss container. Developed the ability to use SolidWorks within the context of a concurrent design process to understand how everyday objects are designed and created. Emphasis placed on decision-making processes involving creating geometry and the development of modeling strategies that incorporate the intentions of the designer. re 02/2009 to 04/2009 Company Name – City , State Visited construction sites with senior engineers. Kept record of site investigations. Dealt with paperwork with senior engineers and answered phone calls. Helped install residential wiring in new construction sites. Investigated electrical problems and developed the ability to read electrical diagrams and wire electrical panels. Education Master of science : Mechanical engineering Robotic & Manufacture Current Columbia University in the City of New York - City , State Sep -2015 Dec Mechanical engineering Robotic & Manufacture Coursework in Advanced Mechanical Engineering Coursework in Drafting, Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) Bachelor of science : Mechanical Engineering 1 2010 North Carolina State University, Raleigh (NCSU) - City , State GPA: Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 Mechanical Engineering Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 North Carolina State University - GPA: Magna Cum Laude Magna Cum Laude Accomplishments Listed in the dean's list for three semesters during Junior and Senior Year · Chosen to be on the cover of NC State freshman admissions booklet · In the process of receiving the Professional Development Certificate · NCSU Chinese basketball team player. Math and physics club member · Control and Mechanical Team member of NCSU EcoCAR2 · Took the global training class at NC State University · CUSA member (Chinese undergraduate student association). Skills 3D, 3D modeling, AutoCAD, broadcasting, budget, C, cable, Chinese, com, hardware, content, controller, data analysis, Dec, decision-making, designing, product design, English, fashion, focus, Fortran, frame, Graphic, Lathe, Linux, director, Maple, materials, MATLAB, mechanical, Mechanical Engineering, access, Mill, modeling, navigation, printer, processes, profit, speaking, Python, Quantitative analysis, reading, read, research, safety, Simulation, sketching, SolidWorks, statistical analysis, Statistics, phone, translating, transportation, video, Welding, wiring, written

DESIGNER

ACCOMMODATION SERVICE EXECUTIVE LL Professional Summary Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales and customer satisfaction goals and build long term relationships with the clients. Creates a positive experience through high quality customer care. Bilingual manager able to build, lead and train efficient and friendly service teams. Core Qualifications Client-focused Results-oriented Quick learner Superior communication skills Cheerful and energetic Effective team player Experience ACCOMMODATION SERVICE EXECUTIVE ll 12/2016 to Current Company Name City , State Communicate with Partners by telephone or by e mail to provide guidance and assistance regarding Booking.com platform Extranet. ​ Provide commercial advise and orientation to  partners based on Booking.com business model. Gather information to solve partner and guests issues regarding reservations in order to coordinate assistance with Customer Service department. Review and process new partnership registrations and set them ready to open on Booking.com webpage. Keep partners and guests as center of all our operations to guarantee maximum satisfaction. ​ CUSTOMER SERVICE EXECUTIVE 02/2016 to 11/2016 Company Name City , State Communicate with customers by telephone or by e mail to provide information about hotel reservations, take or enter information, cancel reservations,  gather complaints details . Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check and ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. GENERAL MANAGER /SALES MANAGER 12/2011 to 01/2016 Company Name City , State Managed sales team generating daily new memberships according to sales quota, interacted with prospects and new customers and provided high level of service to achieve 100% customer satisfaction and company revenue. Hired and trained all sales and customer service staff. Monitored customer preferences to determine focus of sales efforts. Developed,implemented and monitored programs to maximize customer satisfaction. Manage projects or contribute to committee or team work. Create, maintain, and enter information into databases. GENERAL MANAGER 01/2005 to 12/2011 Company Name City , State Managed sales and customer service operation Control retention and attrition Responsible for new hire process Supervised over 30 employees Reported to District Vice President  GUEST SERVICE MANAGER 01/2000 to 12/2004 Company Name City , State Served as public relations representative for the hotel. Assisted guests with any special requests during their visits. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Record guest comments or complaints, referring customers to managers as necessary. Transmit and receive messages, using telephones or telephone switchboards. Accomplishments researched, calmed and rapidly resolved client conflicts to ensure customer retention increasing it up to 85% per month. Consistently generated additional revenue through skilled customer services and sales techniques used to generate new corporate. accounts to service high volume employee corporations. Satisfactory managed company new locations pre saleand openings to guarantee revenue profit and investment return. Education J.D. : Law 2000 Universidad Santa Maria City , State , Venezuela Law    Courses on Military Law, Criminology . Bachelor of Science : TOURISM 1995 IUTIRLA City , Venezuela Tourism and Hospitality Management Barcelona Hospitality and Tourism Instituto Universitario de Tecnologia Industrial "Rodolfo Loero Arismendi", El Morro, Anzoategui Graduated Cum Laude Professional Affiliations National Association of Professional Trainers Languages  Bilingual English- Spanish, proficient in Portuguese, French and Italian. Skills Customer services supervision,decision making, dependable, staff training and development, problem solver, public relations,dynamic team player able to motivate employees to reach high level of performance while using maximum potential. Online skills development courses ,The Open University : Commercial awareness. Conversations and interviews. Developing high trust work relationships. Difference and challenge in teams. Discovering development management. Facilitating group discussions. Making decisions. Speeches and speech making. The importance of interpersonal skills. The role of a manager. Three principles of coaching approach.

FITNESS

STAFF SERGEANT (E-5), PAVEMENT & CONSTRUCTION EQUIPMENT CRAFTSMAN Summary Solutions-focused, versatile management professional veteran offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 8-year career in the United States Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results.   Experience Staff Sergeant (E-5), Pavement & Construction Equipment Craftsman 12/2012 to Current Company Name City , State General Project Manager: Managed various projects and necessary personnel, to include but not limited to, removal/replacement of dilapidated asphalt roads, removal/replacement of upheaved concrete sidewalk. Airfield Repair Project Lead : Effectively lead 12 personnel in repairing 267 airfield concrete spalls securing the Air Traffic Control Movement Area for Minot AFB B-52 bombers. Snow Shift Leader : Supervised 15 military and civilian personnel/managed 16 million dollar equipment fleet in clearing 1.8 million square feet of airfield pavements, 76 miles of base roadways, 2.1 million square yards of pavements. Reporting Official : Tasked with writing annual performance reports and biannual feedback reports for 3 personnel as well as promoting compliance with all USAF rules and regulations. Antiterrorism/Force Protection (AT/FP) Barrier Plan Program Manager : Guided 13 equipment operators in hauling/placing 517 vehicle barriers safeguarding 55 mission critical facilities.Overhauled AT/FP Barrier Plan as construction and new facilities altered the layout of Minot AFB. Lock Out Tag Out Manager : Successfully revamped program and trained 53 personnel on proper procedures and regulations. Snow School Instructor : Instructed interdepartmental, annual snow school for up to 56 career-augmented personnel. Trained personnel on proper equipment operating techniques, proper safety protocol and snow removal priorities. Senior Airman (E-4), Electrical Power Production Journeyman 06/2010 to 08/2012 Company Name City , State Project Leader : Led work crews in installing and maintaining all power generation equipment, responsible for $5.2 million in equipment supporting critical facilities for 1 Special Operations Wing, Head Quarters AFSOC and 38 tenant units under direct supervision. Shop Logistic Inventory Manager : Maintained accountability on over 10,000 dollars of essential parts for mission critical generator power production assets. Conducted weekly inventory count and ordered parts as needed. Secured fund availability by reporting shop stock records to leadership, to enable decisions on parts funding. Quality Assurance Program : Managed generator quality assurance program, found and corrected over 25 discrepancies providing oversight for over $650 thousand dollars worth of assets. CPR/AED Instructor : Conducted monthly American Heart Association CPR/AED classes preparing over 300 personnel for contingency. CES Booster Club Member : Organized booster club and volunteered in executing various fundraisers culminating in over 10 thousand dollars for the support of squadron morale events. Senior Airman (E-4), Electrical Power Production Journeyman 01/2011 to 07/2011 Company Name City , State Deployed to Special Operations Central Command at Macdill AFB, FL (Forward deployed to Amman Jordan) Power Production Journeyman : Repaired three generators saving the Special Forces unit 125,000 dollars and preparing the generators for rapid deployment. Relentless work ethic enabled the engineering team to complete over 300 work orders on compound facilities valued at 15.2 million dollars. Awarded Joint Commendation Medal : Facilitated troop movements for 58 high value personnel and installed two generators for the Multi-National exercise Early Victor. Directly contributed to the successful training of Special Forces leadership and teams from three different countries. Airman First Class (E-3), Electrical Power Production Apprentice 06/2007 to 06/2010 Company Name City , State Equipment Operation & Maintenance : Installs, operates and maintains 37 permanently installed/46 mobile generators, including 2.8 Mega Watt power plant. Provides comprehensive customer training of emergency generator operations and automatic transfer panels (ATP). Performs preventive maintenance inspections on ATPs, aircraft arresting systems (AAS) and Barrier Arresting Kits. Valuable member of Prime Base Engineer Emergency Force team and AEF Enabler; worldwide deployable. Safety Program Monitor : Monitored shops safety program; completed and corrected spot inspections. Zero wing safety inspection right ups Airman First Class (E-3), Electrical Power Production Apprentice 06/2008 to 01/2009 Company Name City , State Electrical Power Production Apprentice : Maintained 277 generators with automatic transfer panels and seven Aircraft Arresting Systems valued at $16 million dollars in critical equipment. Critical member of construction and install of two permanent BAK-12 systems valued $2 million dollars while eliminating $36 thousand dollars contractor costs. Airman Basic (E-1), Basic Military Training & Electrical Power Production Technical Training 01/2007 to 06/2007 Company Name City , State Electrical Power Production Apprentice :Developed basic knowledge of: Installing, operating, and modifying electrical generators, power production plants and equipment, and aircraft arresting systems. Skills Generator Operation & Maintenance Skills including Automatic Transfer Switches and Aircraft Arresting Systems   Extensive knowledge of equipment operation including: Ability to troubleshoot and fix generators of all brands and sizes Advanced capability to install generators automatic transfer panels and Aircraft Arresting Systems Great skill in tracing circuits to figure out solutions for electronic problems. Ability to figure out load bearing equipment for the right generator size.   Equipment Operation & Maintenance Skills with extensive knowledge of equipment operation including:   Airfield Front Mounted Rollover Plow Duel Drum Steel Wheel Roller Sheep's Foot Roller Airfield Front Mounted Snow Blower Dump Truck-Single Drum Steel Wheel Roller Airfield 18' Front Mounted Snow Removal Broom Excavator-Skid steer Loader w/ Attachments Airfield 20' Front Mounted Snow Removal Plow Grader Street Sweeper Backhoe Loader Industrial Tractor Trencher Bulldozer Pneumatic Roller Water Truck Crane-Scoop Loader Rigid Pavement Installation & Repair Skills   Extensive knowledge of concrete operations from start to finish including:   Excavation of existing material and/or degraded concrete Laying subgrade and base course with proper compaction techniques Setting aluminum forms (both rigid and flexible)/setting wood forms -Preparing to pour and pouring concrete Finishing concrete with a full range of hand and power tools Landscaping the surrounding area and cleaning the work site Flexible Pavement Installation & Repair Skills   Extensive knowledge of asphalt operations from start to finish including : Removing degraded asphalt and/or existing material Preparing subgrade and base course. Paving with hot mix via paver/grader/by hand Paving with cold mix Rolling with both pneumatic tire rollers and steel wheel rollers. Landscaping the surrounding area and cleaning the work site Snow Removal Operations. Extensive knowledge of snow removal operations including: Snow removal from active airfields to ensure safety of all incoming and outgoing flights. Providing snow removal from parking lots and neighborhoods to ensure safe travel for 11.6 thousand base personnel.   Communication Skills   Excellent leadership ability and overall group instruction Project estimation and planning aptitude Excellent public speaking ability Superior technical writing capability Program design and management Education Associate of Applied Science : Construction Technology 2014 Community College of the Air Force City , State   Airman Leadership School, ( Commandant Award Winner)   Minot AFB, ND Feb 2013 - March 2013 Classes included Leadership & Management, Managerial Communications, Military Studies, and Total Quality Management. Awarded Commandant Award for outstanding leadership ability . Civil Engineering Silver Flag Training Program   Tyndall AFB, FL April 2014 Tasked with airfield damage repair during a week-long field exercise to simulate establishing and running a fully operational base in a contingency environment. Pavement & Construction Equipment Career Development Course , Minot AFB, ND December 2012 – Feb 2013 Career Development Courses are designed to improve upon the basic skill and knowledge learned during Technical Training across a wide spectrum of subjects pertaining to the Pavement & Construction Equipment career field. Pavement & Construction Equipment Technical Training   Ft. Leonard Wood, MO September 2008 - April 2009 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Associate of Applied Science : Electrical and Mechanical Technology 2014 Community College of the Air Force City , State Troubleshooting Electrical Power Generation Equipment Course   Sheppard AFB, TX September 2009 This program covers the advanced fundamentals of troubleshooting and tracing circuits in all power generation equipment. Contingency Power Generation and Force Bedown Course   Sheppard AFB, TX December 2011 This program covers all contingency generator and power plant operations in a deployed environment. Electrical Power Production Career Development Course   Hickam AFB, HI July 2007– July2008 Career Development Courses are designed to improve upon the basic skill and knowledge learned during technical training across a wide spectrum of subjects pertaining to the career field. Electrical Power Production Technical Training Sheppard AFB, TX March 2007 - June 2007 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Basic Military Training Lackland AFB TX January 2007 – March 2007 Learned foundation of military culture, military bearing, discipline and USAF history. Awards 1. Joint Service Commendation Medal 2. Air Force Achievement Medal 3. 2 Meritorious Unit Awards 4. 2 Air Force Outstanding Unit Awards 5 . 2 Air Force Good Conduct Medals 6 . National Defense Service Medal 7 . Iraq Campaign Medal 8 . Global War on Terrorism Service Medal 9 . Air Force Overseas Ribbon Short 10 . Air Force Overseas Ribbon Long 11 . Air Force Expeditionary Service Ribbon with Gold Border 12 . Air Force Longevity Service 13 . USAF NCO PME Graduate Ribbon 14 . Small Arms Expert Marksmanship Ribbon (Rifle) 15 . AF Training Ribbon

CONSTRUCTION

CUSTOMER SERVICE REPRESENTATIVE Core Strengths Active listening skills Strong organizational skills Top sales performer Adaptive team player Seasoned in conflict resolution Energetic work attitude Store maintenance ability Telephone inquiries specialist Customer service expert Career Overview Highly enthusiastic customer service professional with 10 year client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer advocate Excellent communication skills Conflict resolution proficiency Inventory control Devoted to data integrity Cash handling accuracy Strong problem solving ability Banking and financial services Strong communication skills background Detail-oriented Accomplishments Customer service expert Strong organizational skills Markdown/promotional procedures banking and financial services background Seasoned in conflict resolution Detail-oriented Strong communication skills. Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Customer Service Representative March 2011 to Current Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Administrative Assistant January 2009 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner. Licensed Insurance Agent March 2007 to December 2007 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Followed up with potential clients regarding on line information requests.Developed life insurance and commercial insurance leads to meet monthly sales targets.Finalized and maintained all types of personal lines insurance policies within the agency.Promoted client retention through high-quality service and follow through. Personal Banker April 2006 to March 2007 Company Name － City , State Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Supplied tellers with coin and currency as needed.Maintained a Researched beneficial investment opportunities and made recommendations to senior management.30% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.Delivered prompt, accurate and excellent customer service. Senior Financial Representative March 2003 to March 2006 Company Name － City , State Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the on line banking software.Maintained confidentiality of bank records and client information. Credit Card Specialist February 2000 to August 2003 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals. Member Services Representative / Dispatcher July 1997 to March 2000 Company Name － City , State Evaluated service locations and made scheduling adjustments to maximize efficiency.Oversaw service stations and drivers to maintain scheduling for the day-to-day service calls needed for tow transportation. Negotiated contracts with outside providers to handle calls not designated to their location. Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported service and product issues. Bank Teller March 1995 to February 1996 Company Name － City , State Processed sales referrals and promoted bank services and products, resulting in 25Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Citi-banks security and audit procedures.25% branch sales increase.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service. Educational Background BA : Sociology , 2016 SUNY Old Westbury College － City , State , United States Sociology Skills agency, attention to detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge of store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation

AUTOMOBILE

SALES Career Focus Sales and Marketing expertise includes over 15 years in the Atlanta Real Estate Industry with professional awards and multi million dollars in sales volume yearly. As an Independent Contractor, I managed all aspects of sales,marketing, human resources, advertising and tax accountability with one assistant. I have also been the business manager part time for a local bicycle store a well as working full time building clientele for a major retailer and iconic internationally recognized cosmetics firm. Skills Sales, strong problem solving and team building skills computer proficient affinity for concise but thorough record keeping internet and social media saavy, goal oriented with counter business model ready for creative staffing and event idea execution good interpersonal awareness/ open to persuasive communication and coaching awareness of client needs/interests as well as upper ideas for development and management goals Professional Experience Sales 01/2007 － 08/2015 Company Name City , State Savoir Faire and Chanel Atelier Academy Graduate Macys My Client Award Develop for clientele and marketing strategy to increase staff productivity and volume. Maintained client log of over 500 contacted through email,text and voice on a weekly basis and by appointment. Host dynamic social media networking page/website for clients up to the minute information. Maintain explicit Chanel guidelines for hygiene/ beauty treament and makeup application.Function as Fragrance Ambassador for the line. Create, schedule and advertise special events and promotions for Chanel product line. Interface with clients in store regarding their treatment and beauty application. Our clients include Atanta celebrity and fashion industry names as well as local Vinings , West Cobb and some Buckhead Chanelophites. Real Estate Sales 01/1997 － Current Company Name City , State Atlanta Board of Realtors Million Dollar Club Life Member Coveted Phoenix Award denoting 10 consecutive years of over one Million per year in sales Former Jenny Pruitt/Harry Norman Realtor Top sales producer in office many years for homes in price range of $150,000 - $950,000. Specialize in single family homes and condominium - new and resale purchases. Relocation credentials for assisting transfered employees in the sale of their home or purchase of a home if buyer coming into Atlanta. Chief/Volunteer 01/1990 － 01/1992 Company Name City , State Managed and trained a volunteer force of 30 firefighters within POST certification training guidelines. Maintained two Fire stations. Petitioned Mayor and City Council for funding for training and equipment and executed funding events Worked with insurance companies regarding billing and Arson Investigation training. I have maintained my Class B license. Education Bachelor of Arts : Georgia State University Anthropolgy Atlanta, Ga, USA Prehistoric/Historic culturally significant coursework and field study and excavation  under the late Dr. Roy S. Dickens

SALES

TEACHER Summary Kind and compassionate Elementary and Middle School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Experience 02/2016 to Current Teacher Company Name － City , State 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K - Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as discussions and demonstrations. Utilized technology during lessons (e.g.SMARTboard), to create interactive learning experiences and target visual learners. Set and communicated ground rules for the classroom based on respect and personal responsibility. Kept student motivated, focused and excited to learn by utilizing hands-on activities that relate to real-world experiences. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Created lesson plans in accordance with Common Core and Science Scope and Sequence Standards. Differentiated instruction according to student ability and skill level. Established clear objectives for all lessons, units and projects. Created hands on activities for students to gain a better understanding of the lesson and teaching point. Provided small group instruction to individuals who need extra support. Orchestrated Open Access Library every Tuesday after school. Maintained library and library duties. Created and ordered books for school library and classroom teachers from school budget. 09/2013 to 06/2016 Teacher Company Name － City , State 2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math) Implemented and taught lessons based on the Common Core State Standards in ELA, Math, Social Studies, and Science. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Used the positive reinforcement method to redirect poor behavior. Provided one on one assistance to those students who needed extra support. Worked with fellow employees on lesson strategies, fund raisers, and school assemblies. Employed effective reading lessons using the five pillars of reading: vocabulary, comprehension, phonemic awareness, fluency, and phonics. Implemented effective classroom management strategies. Provided small group instruction to individuals who need extra support. Successful at keeping communication with parents/guardians, by keeping a friendly manner, and being open to any questions or concerns. Improved students' reading levels through guided reading groups and whole group instruction. Worked with fellow teachers to discuss lesson strategies that would most benefit students. Reflected on teaching practice to improve teaching techniques and continue to become a better educator. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Served on various committees and projects including Veteran's Day, Thanksgiving Food Drive, and Volleyball Club. Education and Training January 2013 BACHELOR OF ARTS College of Staten Island － State MASTER OF SCIENCE : SPECIAL EDUCATION Touro College － City , State SPECIAL EDUCATION Certifications New York State Teaching Certificate in General and Differentiated instruction specialist Special Childhood Education (1-6) Organizational development knowledge Students with Disabilities Test - Passed Licensed Pending Curriculum development Lesson planning expertise Flexible and adaptive Skills academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching

TEACHER

SALES Professional Summary I want a challenging occupation where I can allow my innovations to expand with experience immensely.  Motivated customer service specialist with over 5 years of retail experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Friendly and hard working associate ready to give it all I have. Skills Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient in cash management Strategic sales knowledge Cash flow management Multi-line phone talent Team player Reliable Goal-oriented Decisive Fluent in English Fluent in Spanish Calm under pressure Analytical thinker PowerPoint presentations Excellent interpersonal skills Natural leader Composed Crisis communication Superior verbal and written communication skills Flexible schedule Computer-savvy Organized Work History Sales 08/2014 to Current Company Name – City Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Answered product questions with up-to-date knowledge of sales and store promotions. Scheduled weekly inventory pickups and deliveries with vendors. Set up and explained new membership contracts. Overnight Cashier 02/2014 to 09/2014 Company Name – City , State Maintained cleanliness and presentation of stock room and production floor. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Scored in top 10% of employees in successful resolution of issues Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Folded and arranged garments in attractive displays. Learned, referenced and applied product knowledge information. Seasonal Overnight Stocking 10/2013 to 01/2014 Company Name – City , State Loaded truck and properly secured items to prevent damage during transportation. Demonstrated use and care of merchandise. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized store merchandise racks by size, style and color. Led merchandise selection, pricing, planning and marketing. Rotated manufacturer products as needed. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Loaded and unloaded merchandise using a ladder and pallet jack. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule. Customer Service Representative 06/2013 to 06/2014 Company Name – City , State Answered an average of 200  calls per day by addressing customer inquiries, solving problems and providing new information. Earned management trust by serving as key holder, responsibly opening and closing theater. Politely assisted customers in person and via telephone. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Designed displays to make the theater experience interactive, engaging and reassuring. Education Associate of Arts : Current Miami Dade College - City , State 3.0 GPA Member of the Supernatural Movement Club Coursework in Accounting, Finance and Statistics High School Diploma : 2013 Miami Senior High School - City , State Accomplishments Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Skills Customer Service, Bilingual: Spanish & English, financial management, Marketing, Microsoft Word, presenting, Sales,  Basic computer knowledge Additional Information Customer Service Award from Life 4 Cars Inc. Employee of the month at Walgreen  Employee of the month at AMC Theater 24

SALES

HEALTHCARE ASSOCIATE Summary Energetic, resourceful, and results-driven professional .Skilled at working effectively both independently and collaboratively as part of a team within fast-paced environments to complete projects and responsibilities while adhering to deadlines and quality standards. Skills EPIC, Microsoft Office Suite (Word/Excel/PowerPoint), Healthcare Systems, Insurance/Billing, Sorian Scheduling, Health/Medical Records, Research, Reports, Databases, Data Analysis, and PCs/Windows Applications Experience February 2002 to Current Company Name City , State Healthcare Associate Maintain full responsibility for demonstrating initiative, strong leadership and communication skills, and medical and healthcare knowledge to support efficient and productive day-to-day operations. Directly accountable for a diversity of patient/unit support activities including scheduling and discharge, coordinating admission packages, arranging transportation, completing unit work orders, maintaining inventory, and preparing patient unit census. Monitor and improve individual performance in all areas to ensure adherence to the highest levels of customer/patient service, productivity, efficiency, leadership, teamwork, and work quality at all times.         Excellent capacity to meet deadlines, build rapport with individuals from diverse backgrounds, and to support practice objectives by facilitating an environment that consistently achieves/exceeds expectations. Responsible for maintaining professional and courteous communications, demeanor, and interactions with patients and medical staff while continuously seeking ways to provide value-added service and support. Maintain files, documents, databases, and records to provide highly reliable information quickly and use well-developed interpersonal skills to respond effectively to both internal and external requests/inquires. Communicate clearly and effectively, use strong coordination and prioritization skills to complete work, and exercise independent judgment and decision making abilities to help facilitate smooth operations. Strong organizational, time management, and multi-tasking skills with ability to prioritize work. Use well developed interpersonal skills to work effectively with clients, co-workers, and all levels of management. Accept new assignments and responsibilities with a positive, cooperative, and team-oriented attitude. Complete all tasks and projects in the most efficient manner possible and exercise independent decision making. Recognized by management for anticipating problems, presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results. Education and Training American InterContinental University City , State Healthcare Management BBA Healthcare Management Training: Healthcare Finance, Risk Management, Information Systems, Management, Ethics, Policy Making Qualifications Communication skills, interpersonal skills,  Data Analysis, Databases, Decision-Making, Information Systems, Insurance Verification , maintaining inventory, Leadership, Regulatory Compliance, multi-tasking, organization, Patient Care Support, Project Management, Quality, Research, Risk Management, Scheduling, Sound Strategic Planning, Teamwork, Time management.

HEALTHCARE

RECREATION & SPORTS COORDINATOR Objective To gain a Recreation Supervisor position so that I can provide support to professional and part time staff. I am looking for the opportunity to guide day to day operations of high quality, community recreation facilities. I hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles & responsibilities, but also provide a facility that runs efficiently and offers exceptional service to members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor   Personal Trainer AHA CPR/AED & First Aid Experience Company Name City , State Recreation & Sports Coordinator 03/2015 to Current Assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner. Planned, organized and implemented recreation leagues and events throughout the calendar year. Supervised recreation programs, resolving any issues or disputes that may arise. Enforced safety and administered first aid to participants when required. Assisted supervisor in developing budget and developed innovative ways to increase revenue. Responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale. Company Name City , State Senior Health & Fitness Specialist Contractor 02/2013 to 03/2015 Developed and implemented programs to assess and increase the health and physical activity levels of various populations. Managed HealthCalc software program through the enrollment of new clients and maintained private records. Conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness. Company Name City , State Health and Fitness Specialist 08/2012 to 02/2013 Developed and utilized special programs to connect with various health and wellness populations. Maintained great rapport with all customers ensuring all needs were handled in a timely manner. Entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation. Company Name City , State Facility Manager 01/2010 to 05/2012 Supervised 40 staff at the university's 100,000 square foot facility and assisted in the new hire recruitment and training procedures. Provided exceptional customer service to all members and prepared daily reports recording any issues within the facility. Administrative support by assisting with budget preparation, financial reports, membership sales, payment records, account charges, collections and deposits Leadership .................................... 2014- Lead over 250 employees at The Center for Disease Control and Prevention's (CDC) "Healthiest Center Institute Office (CIO)" annual program and more than doubled their participation rate from the two previous years. Member of Center for Disease Control and Prevention Wellness on Worksite committee. 2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of performance, professionalism, and dedication shown during internship. Education Bachelor of Science : Kinesiology 2012 East Carolina University , City , State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills that can help in building a strong team for the growth of the organization. Ability to handle different projects for the organization effectively.  

FITNESS

OWNER/CONSULTANT Summary Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries. Highlights Experience Owner/Consultant August 2006 to Current Company Name － City , State Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients. Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series. Highlights include:. Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country. Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 to August 2006 Company Name － City , State Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers. These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars. Oversaw public relations strategies and activities for all NAMM messaging to the general public. Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com. Campaigns I have overseen average 5 billion media impressions a year. Manager November 1997 to January 2001 Company Name － City , State Managed publicity and press coverage for all Walt Disney Records' products. Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans. Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee. Directed development of press kits; wrote all press releases, biographies and press materials for the label. Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek. Produced EPKs and videos for major CD and artist releases. Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly. Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings. Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions. Spearheaded "Importance of Music" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions. Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records. Account Executive January 1995 to November 1997 Company Name － City , State Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client. Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies and press releases. Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews. writer March 1994 to December 1994 Company Name － City , State Wrote articles for corporate newsletter. Interviewed executives, researched relevant issues and prepared articles for publication. Education Bachelor of Arts : Communications Public relations and writing , August, 1993 University of Missouri － City , State Communications Public relations and writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles

PUBLIC-RELATIONS

DIVISION OPERATIONS & RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Professional Experience Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP. Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP. Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City , State Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City , State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director. Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State 2001 Associate of Science : Southern University - Computer Science City , State Computer Science Associate of General Studies : Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations

BPO

MONITOR TECH Summary Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment. Ability to speak clearly and concisely. Ability to perform duties with speed and accuracy without immediate and constant supervision. Ability to use good judgment in recognizing scope of authority. Ability to learn, interpret and apply office practices and procedures. Ability to establish and maintain good working relationships with co-workers and the general public. Ability to perform duties under critical deadlines Accomplishments Quick learner Reports generation and analysis Computer proficient Microsoft Office Experience Company Name January 2014 to Current Monitor Tech City , State Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses. Company Name March 2007 to December 2013 Health Unit Clerk City , State Answer telephones and direct calls to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Receive and route messages or documents, such as laboratory results, to appropriate staff. Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. Retrieve patient medical records for physicians, technicians, or other medical personnel. Release information to persons or agencies according to regulations. Process patient admission or discharge documents. Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software. Transcribe medical reports. Company Name May 1999 to March 2008 P.B.X. Operator City , State Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Monitor alarm systems to ensure that secure conditions are maintained. Contact security staff members when necessary, using radio-telephones. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Interrupt busy lines if an emergency warrants. Route emergency calls appropriately. Company Name January 2006 to February 2007 Warehouse Supervisor City , State Keep records of employees' attendance and hours worked. Confer with other supervisors to coordinate operations and activities within or between departments. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Company Name January 2004 to December 2005 Warehouse Shipping and Receiving City , State Warehouse Shipping and Receiving Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. Inspect outgoing work for compliance with customers' specifications. Company Name January 2002 to December 2003 Front Office Receptionist City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Complete and mail bills, contracts, policies, invoices, or checks. Education High School Diploma City , State , US Flint, MI, US High School Diploma Flint Central High Flint, MI High School Diploma, Jun 1985 Skills Telephones, Invoices, Greeting, Incoming Calls, Security, Switchboards, Clerk, Medical Records,MS Word, Office, Billing, Shipping, Shipping And Receiving, Database Systems, Filing, Incoming Mail, Inventory, Receptionist, Adp, Clients, Jms, Microsoft Office, Office Assistant, Office Management Skills.

DIGITAL-MEDIA

ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program

PUBLIC-RELATIONS

INTERIOR DESIGNER OBJECTIVE To obtain a position with a reputed organization, where I can utilize my skills to contribute the organization's success, a position where my education, experience and motivation allow me to make a valuable contribution. Highlights Proficient in AutoCAD Adobe InDesign Adobe Photoshop Concept development Drafting Photography Space planning Product specifications Interior architectural detailing Color and material application Proficient with furniture systems Experience 01/2015 to 01/2016 Interior Designer Company Name Create comprehensive drawings perfectly referring to available notes, sketches, and tender drawings received from contractors. Prepare detailed technical content. Create drawings using AutoCAD for fabrication and production. Apply modifications on Shop Drawings as per received revisions from consultants. Prepare a full Submittal of Shop Drawings. 10/2013 to 06/2014 Company Name Shop drawings and Preparation of architectural shop drawings and details. Assist PM to verify quantities of works and materials. Make frequent and efficient site visits to check on quality of works. Ensure implementation of designs and plans on site. 01/2013 to 01/2016 Interior Designer Assign meeting with clients. Planning and decorating interior spaces as per client's requests and needs. Draw up sketches or designs in order to help clients visualize how their space will look. Recommend finishes and treatments for all areas of the space. Make frequent and efficient site visits to check on work. Ensure implementation of designs and plans on site. 07/2011 to 01/2016 Fashion Designer Design clothing and accessories, creating original garments or design garments that follow well established fashion trends. Develop the line of color and kinds of materials. Visiting textile showrooms to keep up-to-date on the latest fabrics. Work with the stitching staff to ensure design protocols are being followed. Education 2014 Bachelor of Arts : Interior Design Lebanese International University － City Lebanon 2011 Baccalaureate : Life Sciences Nazih Bizri High School － City Lebanon Life Sciences Languages Fluent in English and Arabic. CHARACTERISTICS Strong team player with excellent communication skills Able to meet deadlines Attentive to details, accurate and systematic Ability to analyze the critical issues.

DESIGNER

INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.  Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting  High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation efforts for a major department modernization project involving 3 accreditation packages each leading to successful Authorization To Operate decisions. Responsibilities then increased to include all departmental accreditation efforts leading to another 3 successful ATOs. Now, working on 4 new accreditation including re-authorization for an existing project. Succeeded in writing and implementing vulnerability management for existing accredited systems. Success of the accreditation hinged on coordination with ONI Enterprise in critical design decisions and to help the program integrate smoothly into the Enterprise thru many meetings, analyzing the Enterprise business model to understand the best fit for the program. The different projects required careful management of specific STIG compliance and hardening for the different configurations and services required for the specific domain to be integrated.   Analyzed complex computer systems to assess vulnerability and risk.   Supervised 5 external computer consultants and vendors.   Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience  and review of Enterprise compliance to transition to new technology for supporting new processing needs thru proper processing power.  The next challenge  came as storage requirements for better performance and more controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was adopted to grow local storage to over 200TB. In using this solution, the department saved just over a million dollars in purchasing and maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and accredited for operation in the Enterprise.  Improvement on big data analytical processing reduced time from 30 hours to 30 minutes as well as allow for more robust data thru higher selections of sensors, frequencies and range than allowed thru the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and client communications and processing requirements which resulted in the design, build and deployment of 3 Enterprise network solutions. One solution resulted in expanding capabilities to supporting Washington Navy Yard, Norfolk Virginia and Hawaii support facilities. Fulfilled requirements for detecting crucial network software/hardware weaknesses and developing preventive strategies and solutions for avoiding interruptions and increasing system security thru documenting system layouts, wiring diagrams and addressing schema to understand layouts and make informed solutions to upper management. Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering.   Dean's list for high GPA.  Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration

INFORMATION-TECHNOLOGY

GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Highlights Exceptional customer service Bilingual in [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier in District award 3 Homer awards received for good customer skills/going above and beyond on basic job expectations. Experience 02/2010 to 09/2013 Garden Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing displays for the entire store. Built customer confidence by actively listening to their concerns and giving appropriate feedback. stocked shelves and carried merchandise out on the floor for customers. 06/2009 to 12/2010 Construction Worker Company Name － City , State Cleaned all construction areas to avoid hazards. Removed old roofing materials. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. 06/2006 to 06/2008 Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Received orders, processed payments and responded to guest concerns. Recorded customer orders and repeated them back in a clear manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City , State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research

CONSTRUCTION

BUYER/PLANNER Summary Detail-oriented, analytical-thinking, trilingual individual, with exceptional problem-solving skills looking to obtain an internship or full-time position that will allow me to utilize my education and work experience while gaining valuable work experience in a team-oriented work environment. Education and Training Bachelor of Science : Petroleum Engineering , Jul Texas A&M University － City , State Petroleum Engineering [Number] GPA Skills Solid Works, CAD, Matlab and MS Office Process Implementation Languages English, Portuguese, Spanish) Experience Buyer/Planner May 2016 to Current Company Name － City , State Plan and execute forecasting strategies for mass production planning. Collaborate with cross-functional groups including Engineering, Shipping/Receiving, Purchasing, and Sales. Negoatiate proposals for potential suppliers, including quantitative and qualitative research. Obtain documents, clearances, certificates, and approvals from local, state and federal agencies. Work closely with Production to convert weekly plan into daily work center schedules that manage constraints of manpower, equipment and optimize costs. Logistics Analyst February 2015 to May 2016 Company Name － City , State Managed ERP system to monitor the status of incoming materials. Released work orders to the production floor as inventory became available. Coordinated expedited shipping orders request with Production Manager. Interacted with cross-functional teams like sales, production, and the executives. Analyzed incoming requisitions and shortages reports for quality, specification, pricing and delivery requirements. Translated business needs and priorities into actionable logistics strategies. Warehouse Executive February 2011 to January 2015 Company Name － City , State Represented the Operations Group in receiving all Inventories from Vendor deliveries. Participated in joint receiving and inspection of all Shipyard Spare Parts deliveries and liaise closely with the Procurement Team on scheduled deliveries. Utilized Maximo system to electronically track inventory flow, bin storage, and reconcile inventory. Ensured Warehouse was kept in a safe and efficient manner with Inventory properly labeled and sorted for easy identification and picking. Supervised periodic stock-take and conducted investigation for any discrepancies. Carried out the daily issuance of Tools & Inventory to shipyard personnel base on Inventory requests and Work Orders. Monitored Stock Levels and reordered Inventory when low. Ensured Inventory is stored in accordance with best practices and chemical storage complies with GHS Classification. Skills CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy & Planning, Supply Chain

APPAREL

SOFTWARE QUALITY ASSURANCE ANALYST II Career Overview 12 years of experience in Software Quality Assurance requirements analysis, test planning, creating test cases, and test process coordination Experienced with functional, end to end, regression and user acceptance testing of Web based and Client Server interfaces Familiar with the Waterfall and Agile SDLC 7 years experience in customer support/service and handling escalated issues 5 years of running formal training and development programs for system users Advanced Windows OS and MS Office applications user/troubleshooting skills Ability to learn new software very quickly Able to handle multiple projects Take ownership attitude Flexible team player Qualifications Microsoft Excel/Word/Outlook/Access/Powerpoint/Frontpage, Windows 7/XP/2k, DOS, setting up/troubleshooting hardware/software, Mac, Internet, Test Director/Quality Center, Ontime, Zendesk, SharePoint, and basic office equipment Work Experience Software Quality Assurance Analyst II Jan 2012 to Current Company Name － City , State Work Environment: Agile, Windows based, Acuity Electronic Health Record System suite testing and administration, Ontime.com used for incident/bug reporting. T-SQL used to query/insert/update SQL DB to verify input/output of test scenarios. WinAutomation and TestComplete used for automated testing. Application software testing from local machines and Cloud Share environments. Excel and Word extensively used for creation of project documentation Responsible for analyzing the requirements and testing all modules of the Electronic Health Record (EHR) System including Patient, Company, Provider, Referrals, Collaborators, Utilization Management\Authorizations, Care Plans, Assessments, Tasks, Notes and any other modules that require testing. Testing of the Implementation process from one version of an EHR to another appropriately mapping data from the source database to the destination database. Creating , maintaining and testing user and group profiles confirming the appropriate access to the medical system Updating application software by defining/coding existing field properties or creating special user fields to fit the appropriate workflow to be tested based on customer needs. Document test cases, procedures and automation scripts and keeping them updated for each system release Effectively track testing progress using Ontime.com for tracking and assigning defects Responsible for Database loads, test environment set-up, FTP of application files and workstation preparation on Cloud Share environments Work with application programmer with system defects or analysis of project features Perform functional, regression, and ad-hoc testing on all assigned EHR projects. User Support Specialist II, Payments Specialist Jan 2011 to Jan 2012 Company Name － City , State Call Center, Macintosh based, ZenDesk ticketing software used to track user incidents Troubleshoot user issues with Airbnb.com website navigation and services, such as user account maintenance, payment processing and billing analysis, as well as very complex financial and non financial disputes between users including customer safety issues Respond professionally to any escalated calls and support level I agents with urgent calls Take effective notes on user accounts through a ticketing system Thorough follow through of each call ensuring customer/user satisfaction. Test Execution Manager Jan 2006 to Jan 2010 Company Name － City , State Work Environment: Matrix team structure/Team Lead, Windows based, Quality Center used for test case and bug/incident reporting. Excel and Word extensively used for project document creation and SharePoint used for document management/sharing, PowerPoint used for meeting facilitation, Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment. Responsible for managing a team of onshore and offshore testers during the System Integration Test phase of the software development life cycle for the CA Banking Center New Accounts and Teller Platforms. Provided work estimates and ensured each project is efficiently staffed with testers to complete the project on time and on budget. Review, provide feedback and approve all test plans and scripts submitted by Test Analysts Work as a team member to accurately define the business requirements for new products for customers or system changes before the product or system change rollout. Identify all system functions and processes that may be affected by each project Provide meeting representation on all banking center platform projects. Manage end to end, user acceptance and production certification testing Represent the end user in design, development, testing and implementation of changes to existing systems environments for CA Banking Centers. In charge of the training and development of new test analysts brought on board to test the CA banking center new accounts system. Created and lead training classes in a formal setting in the test lab or virtually over the web for users. Responsible for ordering the appropriate hardware and software for the test lab for the test analysts and production lab for the implementation team. Software Test Analyst Jan 2000 to Jan 2006 Company Name － City , State Work Environment: Matrix team structure, Windows based, Quality Center used for test case and bug/incident reporting, Excel and Word extensively used for project document creation, Visio used for workflow charting and use cases. Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment Responsible for identifying test scenarios from business requirements and creating test plans, scripts, executing scripts, and documenting test results based on the requirements Effectively track testing progress using Quality Center for tracking scripts and assigning defects Work with technical staff ensuring proper tests are being run, data is conditioned and resolving issues Perform Black Box functional, regression, and ad-hoc testing on assigned projects Maintained the test lab ensured appropriate software and hardware were up to date with department units we tested for Created and kept track of user access to test and production servers creating the appropriate access levels for contracted and non contracted staff Owner of production data including reconciling account balances of all production level bank accounts lent out for implementation testing. Internal Operations Analyst Jan 1999 to Jan 2000 Company Name － City , State Call Center, Windows based, high call volume, used proprietary software to query databases for common user issues. Research and respond to telephone inquiries regarding bank policy and procedures from banking centers and various other units. Identify and resolve operational, software application, new account, sales, and service related issues. Sr. Operations Officer Jan 1998 to Jan 1999 Company Name － City , State Work Environment: Office setting, Windows based, extensive account reconciliation tasks and record keeping of dollars coming in and out of the department, PC maintenance and user account troubleshooting. Controller of incoming Bank of America misdirected wire account for corporate clients. Properly identify funds in the amounts of billions of dollars which were directed to this account in order to reconcile the account. Also kept accurate logs of all wires that passed through the section. Worked as on-site desktop support for the department during upgrade to Windows 98. Helped IT team with hardware and software installations, password creation/resets and conducted user training sessions for peers. Money Transfer Customer Liaison Jan 1997 to Jan 1998 Company Name － City , State Call Center, Windows based, high call volume from the general public and other internal units, basic record keeping of tasks to track transactions. Responsible for taking customer wire transfer requests over the telephone. Ensured to properly identify the customer and account relationship in order to transmit funds and collect fees. Amended or canceled wire transfers when necessary. Provided excellent customer service. Customer Service Representative Jan 1995 to Jan 1997 Company Name － City , State Work Environment: Retail Banking Center, Windows based, general public interaction. Processed deposits for various accounts. Cashed checks, sold cashier's checks, traveler's checks, and savings bonds. Balanced daily. Sold checking, savings, time deposit and other bank products. Education and Training BS , Computer Information Systems 2004 Golden Gate University － City , State Computer Information Systems AAS , Computer Technology 2002 Heald College － City , State Computer Technology AAS , Electronics Technology 2001 Heald College － City , State Electronics Technology Certificate Health Care Information Technology 2013 Cosumnes River College － City , State Skills account reconciliation, ad, Agile, automation, banking, basic, billing, bonds, budget, Call Center, cashier, com, CA, hardware, Controller, clients, excellent customer service, databases, Database, document management, documentation, DOS, features, financial, Frontpage, FTP, functional, funds, Information Technology, Team Lead, Notes, Mac, Macintosh, managing, meeting facilitation, Access, Microsoft Excel, Excel, Office, Outlook, PowerPoint, SharePoint, Windows, 2k, Windows 98, Windows 7/XP, Word, navigation, office equipment, DB, payment processing, PC maintenance, processes, coding, programmer, progress, Quality, reconciling, record keeping, reporting, Research, Retail, safety, sales, servers, scripts, software development, software testing, SQL, System Integration, desktop support, user training, telephone, Test Director, T-SQL, Troubleshoot, troubleshooting, upgrade, Visio, website, workflow

BANKING

SUPERVISOR Summary Results-oriented, strategic sales professional with thirty years in the Retail industry. Highlights INFOREM, EXCEL, WORD, Mainframe applications, Telxon, Lotus Notes   Training and development Results-oriented Accomplishments Reduction in Shrink with total store awareness. Increased Sales with coaching Customer Service awareness. Achieved Award on Credit card sales with training staff to sell the benefits of the card. Award and Trip to home office for Outstanding Performance. Award for Staff of the Month. ​ ​ Experience Company Name April 2013 to Current Supervisor City , State Provide Training and Direct Supervision for all clients. Demonstrate actual job functions during training process. Maintain appropriate work standards to the highest degree within the community. CPR & First Aid cards up to date. Within three months I supervised my own team on Community Job. Train all the new hires for Enclave Supervisor position. Complete the weekly schedule for all Enclave Supervisor's and Enclave clients. Moved into the Workshop area to train and coach clients too prepare for jobs in our Community. Train all new Staff in the workshop area to prepare our clients for community jobs. Staff of the Month award. Company Name November 2007 to March 2013 Store Manager City , State Oversee the entire store for Merchandising and Company Standards. Develop creative plans to increase store sales and decrease loss. Provide training and development for Assistant Store Managers and Associates. Manage store expenses and payroll to best address the needs of the business. Maintain communication with District/Regional Management. District winner achieved 110% over last year Credit Goals. Decreased store shrink of 1.44% to .90%. Increased sales as Assistant Manager over million dollars per last year. Company Name April 2006 to November 2014 Assistant Store Manager Soft lines Assistant Manager City , State Manager of twenty million dollar Corporate store.     Directed team of thirty associates along with seasonal associates including Managerial.  Implemented the team to the Company's new merchandise and visual standards.  Men's department exceeded plan sales and was Number One in the Company.      Interfaced with Buyers, Corporate Visual Merchandising Team on a daily basis.         I Company Name September 2004 to April 2006 Department Manager Ladies Apparel Manager City , State  Manager of five million dollar Ladies Apparel department with 49.6 sq. footage. Directed team of twenty associates along with seasonal associates including Managerial personnel. Coordinated Visual Merchandising and Inventory Control. Recruited associates for the entire store. Exceeded Spring Sales & Credit Goals. Company Name April 2001 to September 2004 Associate Merchandise Planner Home Area City , State Create, review and input financial plans by location. Analyze sales and stock performance, including tracking and analyzing sales and stock by location for department/class/vendor level to maximize trends using online systems to recommend strategies. Communicate with stores and RMM's on business opportunities, assortment needs, stock levels and strategies by door to maximize sales and presentation. Review and validate sales and promotions through adequate location prep and recap results. Allocate merchandise, recommending orders and assortments by projecting needs and then allocate orders by store/region. Company Name April 1997 to April 2001 Replenishment Analyst City , State Solely overseen adequate core merchandise levels for major retailer with emphasis on intimate apparel, men's dress shirts and accessories. Utilize the Inforem Replenishment System to maximize sales and optimize turn in core merchandise. Conducted extensive training for buyers and assistant buyers on the Inforem Replenishment System. Coordinate partnerships with merchants and vendors to identify replenishment opportunities along with validating and editing merchandise assortment. Shop the market quarterly. Company Name October 1996 to April 1997 Linens &Soft Lines Manager City , State Directed all activities related to operating my departments. Coordinated the re-merchandising of the linens department. Company Name January 1992 to October 1996 Store Manager City , State Managed one of the largest sites for this upscale lingerie chain (with 120 stores nationally). Recruited, trained, scheduled and supervised a seasonal staff of forty including managerial personnel. Successfully maximized sales reduced shrinkage from 3% TO 2%. I was awarded with a trip for outstanding performance. Company Name September 1979 to January 1992 Soft Lines Manager/Assistant Manager City , State Directed a team of 35 associates for all Soft Lines. Coordinated visual merchandising and inventory control. Interfaced extensively with buyers, designed and implemented visual merchandising. Education Philo High School 1979 High School Diploma City , State , United States Muskingum Vocational School 1980 Nurses Aide Certification City , State , United States Skills Assistant Manager, CPR, Credit, Editing Sku's. Financial, P&L. First Aid, Inforem, Inventory Control, Lotus Notes, Mainframe, Managerial, Market, Merchandising, Organization. EXCEL, WORD, Payroll, Personnel, Sales, Supervisor, Supervision. Teaching,Training and Coaching. Customer Service.

APPAREL

QA ENGINEERING MANAGER Professional Summary Seasoned Engineering Manager with ability to build and motivate high-performing engineering team with over 14+ years of experience in cards and payments industry, committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent. Self-motivated, forward thinking mindset, solution-focused, clear communicator, decision maker and problem solver. Skills QA Engineering software expertise - Design, Estimate, Execute, Maintain and Document. Technical communication skills - Bug Triage, reporting, technical reviews, Root cause analysis Automation tools - Design and Implement Collaborating with stakeholders - Roadmap, Managing releases, Demos, Risk mitigation planning, Organization and Time management - resource planning Leadership - Strategic Planning, Team building, Conflict resolution, Training & Development, mentoring Behavioral skills - Forward-thinking mindset, Detail-oriented, Multitasking abilities, Flexible & Adaptable Work History QA Engineering Manager , 01/2016 to Current Company Name – City , State 20+ EMV certs in calendar year with team of 2+ cert Analysts. Managed fast paced project delivery from QA for time sensitive and key projects for company. Collis tool (BTT) automation using Python to reduce EMV test cases execution time to 1 week for all brands, thus completing any EMV certification within 3 months. Design test automation using Katalon to for improved regression test coverage and reduce time to complete release cycles to less than 1 week. Managed and Implemented spreadsheet based automation, that helped in improved test coverage and reduced production bug by 20% and rollbacks by 80%. Performed resource and project trade off analysis to meet roadmap schedule, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements, resulting in development of best practice models. Reviewed project goals and objectives on monthly basis with project manager and design team. Used critical thinking to break down problems, evaluate solutions and make decisions. Managed team of 8 employees, overseeing hiring, training, and professional growth of employees. 4 promotions within team including 1 lead and 1 manager. Software Certification Analyst , 04/2015 to 01/2016 Company Name – City , State Instrumental in procuring 1st EMV certification within 6 months of joining. Reduced overall EMV certification timeline from 1+ year to Automation of EMV Certification and Transaction link application using spreadsheet based input. Established myself as go to person for any QA issue within QA and Merchant Implementations team. Created common test/tool strategy to supplement automation for regression and functional testing; reduced time to market. Instrumental in doing POC on different test management tools (zypher, Jira, QA complete) to identify best suited for company needs(Jira). Project Lead , 09/2005 to 04/2015 Company Name – City , State Received core value awards - “SYNERGY” in 2009 for team building and “SMART” in 2012 for Individual performances. Nominated for BRAVO award in First Data (2012 and 2014). Automation improvement using PERL scripting. Established involvement of frontend application into Change release management and helped to identify key issues during backend testing. 3 times achiever of “0” issues in support queue as offshore lead. Planned, executed and promoted total of 10+ releases in calendar year. Produced quality standards, checklists, report templates and processes for same. Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy. Education Master of Computer Applications (MCA) : Computer Applications, Software Engineering, Databases, Networking, and Operating Systems , 2005 Devi Ahilya University Bachelors of Science : Electronics , 2002 Devi Ahilya University - City Micro-processors, Databases, Networking, and Operating Systems Certifications Certified Scrum Master (CSM) – Certificate code: 1221056, Expires May 2022 Certified Tester Foundation Level (CTFL) - Certificate code: 17-CTFL-02141-USA No Expiry Agile Scrum Foundation - Certificate code: 2146592, No Expiry Using Python for Automation – LinkedIn, No Expiry Python: XML, JSON, and the Web – LinkedIn, No Expiry SQL for Testers – LinkedIn, No Expiry Technical Skills · Test Methodologies: Regression Testing, Black box testing, Sanity testing, boundary analysis, requirement analysis (Static testing), Performance Testing, system integration testing, functional testing, manual testing. · Test Artifacts: Test Estimation, Test plan, Test coverage, Traceability matrix, bug tracking, automation design, Test scenario engineering · Programming Tools: Python, Katalon studio, XLS data input, UNIX Shell/PERL scripting, Groovy, REST, JSON, XML, ISO 8583, EMV tags, TCP, HTTP, POSTMAN, curl-siege, Jmeter, COBOL, JCL, CICS, Postman, · Operating Systems: Unix-AIX, Unix-Solaris, Linux, Windows, IBM-AIX · Virtual Systems: VMWare, VSphere, Proxmox, · Payment terminals: VeriFone, Ingenico, Equinox, PAX and Innowi, Key Management, KPI, DUKPT, Key Injection, KEK · Version Control Tools: Git-bash, Git-stash, Git-lab, TorquiseSVN, SourceTree, VSS · Database and Tools: Oracle 11g, Oracle 12c, PostgreSQL, MongoDB, PGAdmin 4, SQL Developer, SQL management studio, Toad, DB2 · Project Management: Confluence, Jira, Microsoft Office Suite, Bugzilla, redmine, HP Quality center · Project Management Methodologies: Agile, Scrum, Waterfall, Iterative, · Talent Management tools: HireRight, iCIMS · POS Systems: Micros, Restaurant Manager, Symphony, positouch, broadPOS · EMV Systems : BTT (UL), ICCVerify, VCMS, VTS, Astrex, Discover RCT, ATS, MAS, MDFS, ACI-Interchange, ACI-PRM, ACI-ADM, TSYS CertifyNow, FirstData CertPro and more.

ENGINEERING

HR SPECIALIST Summary An Human Resources Specialist with over 9 years in recruitment and federal employment processes. An energetic, innovative, out the box thinker who is a self-starter with excellent analytical, organizational and project management skills.  As an HR Recruiter who communicates and collaborates effectively with all levels of personnel I rely on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.  I possess an e xtensive background in HR recruitment and staffing affairs, including experience in position management, HR Internship Program development and management, Pathways, Presidential Management Fellows, employee onboarding, orientation, HR policies, regulations and legal compliance. *Demonstrated success in managing HR programs, developing teambuilding programs, and writing standard operating procedures, hiring authorities and policies, job descriptions and management reports. Skills HR Advisory Services Strategic Recruitment Planning HR Policies & Procedures Staff Recruitment & Retention HR Program/Project Management Orientation & Onboarding Performance Management Delegated Examining Classification and Position Management Special Emphasis Programs MS Office (Word, Excel, PowerPoint, Access, Outlook) Excellent interpersonal and coaching skills Recruiting and selection techniques Proficient communicator Talent assessments Leadership Development Delegated Examining  Social Media management and recruitment Experience HR Specialist 12/2016 to Current Company Name City , State Provide HR advisory services within the Office of Inspector General to mid-level and senior level managers. Serve as subject matter expert within the Talent and Acquisitions team regarding hiring authorities and flexibilities within Merit Staffing Procedures and Delegated Examining. Consult with HR managers and hiring officials regarding the use of Pathways Programs such as 1nternships, Recent Graduates and Presidential Management Fellows. Provide knowledgeable and effective advisory services to managers and senior leaders related to topics of Staffing and Recruitment, Classifications, Position Management, Schedule A, Special Emphasis Programs and Selective Placement Programs. Participate in preparation and review of case files for 2016 Delegated Examining Audit. Review and determine if case files are prepared correctly based upon the policies and regulations that govern Delegated Examining announcements. Review and revise Position Description's (PD) to create job analysis and job announcements for open positions for open vacancy announcement candidates. Voluntarily led the development of Onboarding Programs for Supervisors, Training and Development, Leadership Development, Social Media Recruitment and New Employee Orientation programs within the Human Resource Management Division. Research issues or topics of various complexities to ensure accurate information is provided to team members and managers. Lead and implement the development of an agency wide hiring guide for managers that would provide managers with policy and guidance compliant with OPM regulations and Merit Staffing Principles. Serve as the agency's representative at the Executive Resource Committee meetings, which discusses the Department's best practices and policies such as Senior Executive recruitment and hiring, Performance Management and Awards. Project Management-Collaborate with Senior HR Specialists and Managers to review and improve current HR related processes. Ability to take on lead roles when assigned HR projects which include but not limited to, researching various topics, evaluating best stand practices, determining impact on established processes and achieving desired outcomes. Experience with developing presentations and briefings for peers and senior level managers. Able to present information orally and written in an organized and understandable format for various audiences. Provides voice and data communications systems for small and mid-sized companies. HR Specialist 09/2013 to 12/2016 Company Name City , State Marketing- Devised marketing and branding initiatives to increase agency advertisement and visibility among colleges and universities as, "The Employer of Choice" for internships and recent graduate programs. Facilitate information sessions on various topics such as resume writing, internship programs, use of USAJobs.gov and interviewing skills. Devise recruitment strategies and develop tactical plans to complete recruitment projects. Research, develop and manage recruiting and internship programs. Attend recruitment events to market and brand the agency among jobseekers. July 2014 participated and delivered a presentation to the Recruitment Consortium at/for DCPAS on the topic of "Generational Differences in the Workplace". Attend recruitment events to market and brand the agency among jobseekers Program Management- Effectively and successfully implemented a non-paid internship program for the agency, which will be available agency wide internship FY-15. Successfully established a non-paid internship with the onboarding of (20+) participants into the intern program since 2014. Create, develop and presented managers with briefings and presentations regarding the internship program. Develop and present recruitment presentations, Handbooks for Student Hires, Advertisements and other mass communications for internal and external sources. Request "eQuip" and drug testing for participants in the internship program. Develop a database to track the distribution of marketing materials at various events for reporting and metrics. In 2015 successfully launched the agency's 1st ever Shadow Day Program, in which 6 student participants from Bowie State University were selected to spend the day with us and Shadow some of our agencies leading professionals. In 2016 the Shadow Day program grew to support more than 19 students from 4 different colleges and universities. Due to the success and popularity of the program, I was awarded a Performance Award and nominated as Employee of the 2nd Quarter. Social Media Management- Created and maintained the Human Capital Management Office Facebook and Twitter accounts to further brand the agency and promote job opportunities through social media. These 2 social media accounts were created to further expand our outreach to Gen X'ers and Millennial's that utilize social media as a means to learn about career opportunities and employers. Collaborated with other internal and external entities to complete various recruitment and staffing projects. Research various internship programs to design the current internship program for the agency. Planned, managed and effectively devised strategies to re-establish the agency's Paid Student Internship Program (PSIP) with agency Senior Leaders, Recruitment Manager and Lead to ensure a successful program launch. Plan, organize and evaluate the success of the programs and the participants experience and development through surveys and evaluations to ensure the program meet all important benchmarks. HR Policy Advisement- Provided well researched information and guidance regarding recruitment/staffing policies to managers and other customers when requested. Consult and advise hiring managers onpossible HR hiring authorities and flexibilities when recruiting and staffing for open positions. Establish partnerships with colleges and universities across the country to better expand our student outreach program and recruit to students as well as target underrepresented groups, for possible internship and full-time career developmental positions. Research and brief team members on the latest Applicant Tracking Systems (ATS) which would meet the demand and need of our Recruitment Office while streamlining the application process. Create articles for HCMO newsletters and ACCESS magazine. Devise and create marketing packages and campaigns. Create SOP's for future Recruitment Office training and development. Additional duties include assisting with the development and executions of the Take Your Kid to Work Day project in April 2014. Developed and implemented an agency Shadow Day Program which has grown over the course of 2 years. The program has gained the recognition and support of many of the agencies leaders and staff. Key Results:. Played a key role in ensuring the successful launch of Sometown office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Cut benefits costs by 16% by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised job descriptions across all levels and 25+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Assistant 10/2011 to 09/2013 Company Name City , State Provide effective and timely customer and technical support in delegated examining and staffing processes.  Drafted job analysis and job announcement for Wage Grade and General Schedule positions. Responsible for reviewing and pre-audits of delegated examining case files. Advised Senior HR Specialists and hiring managers on available policies and hiring flexibilities available within delegated examining and Code of Federal Regulations. Education and Training Bachelor of Arts (BA) : Broadcast and Print Journalism 05/1998 St. Augustine's University City , State Broadcast and Print Journalism 3.4 Masters of Business Administration : Human Resources Management 05/2016 St. Leo University City , State Human Resources Management 3.4 Activities and Honors Alpha Kappa Mu Honor Society, Special Emphasis Committee, 2015 Defense Security Service Employee of the Quarter Nominee, 2015 On-the-Spot Cash Award for Developing and Conducting Agency Shadow Program Skills Agency marketing and branding, Human Resource Management, Human Resources, critical and analytical thinking, Leadership Development, Lead HR Special Project, research and development, event organizer, journalism

HR

LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 to 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. 03/2014 to 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. 09/2013 to 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. 04/2013 to 09/2013 Customer Service Agent Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. 11/2008 to 09/2012 Online Customer Service & Sales Agent/ Web/Ivr PSR II Company Name － City , State Received more than 100+ inbound calls daily assisting personal and business customers with comprehensive website navigation, troubleshooting and account maintenance; establishing online accounts, password resets & creating user id's; clearing cookies/cache and temporary internet files. Assisted customers with merchants and online bill pay issues and problems of reconciling accounts using, Quicken and QuickBooks software, utilized multiple screens and programs daily. Educated and referred all product/ services types; loans; insurance; saving's; checking's; opened and closed accounts; issued new and replacement atm/debit cards; ordered checks; issued refunds and credits; processed cash advances. Interacted with challenging customer issues with other departments, via web chat and email, resulting in first contact resolutions and exceptional customer service. Consistently stayed up to date with company policies, guidelines and bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) & (CRA). 07/2006 to 08/2008 Customer Service Task Specialist Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate. Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City , State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City , State 2001 High School Equivalency Diploma Central Piedmont Community College － City , State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box,  benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes,  Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML

HEALTHCARE

Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City , State Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City , State Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City , State Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments. Education and Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE - Management Information Systems Information Systems Technology City , State Management Information Systems Information Systems Technology High School Diploma : CENTRAL HIGH SCHOOL City , State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b

CONSULTANT

LEAD CHEF & FOOD TRUCK MANAGER Summary At the Culinary Institute of America, I was taught and mentored by an expert team of world renowned chefs and professors with outstanding industry and education credentials. I gained extensive exposure and experience through the advanced culinary curriculum that is only offered at CIA. My education went beyond memorizing and executing foods, cooking techniques and recipes - I learned how to analyze foods, how to adapt them, and most important ... how to get creative with them. I am well trained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how to prepare a wide variety of global cuisines, as well as, wine & beer pairing. I have had the opportunity to work with famed Chef Larry Forgione "The Godfather of American Cuisine" (father of Iron Chef Marc Forgione) Learning the true practice of sourcing local ingredients into the restaurant known as farm-to-table cooking. I gained extensive hands-on experience in CIA professional kitchens and bakeshops, and in their award-winning student-staffed restaurants (including the American Bounty Restaurant, and Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained both back-of-the-house and front-of-the-house experience under the guidance of the expert faculty and through a 5 month externship at Walt Disney World's 3rd signature premier restaurant "Artist Point" in Orlando, Florida at the Wilderness Lodge in Magic Kingdom. Additionally, I gained solid professional experience at Cattail Creek Country club in Maryland, running the private catering businesses. Highlights Focused and disciplined High volume production capability Contemporary sauce work Well-tuned palette Sense of urgency ​Problem Solver ServSafe certified Accomplishments Recipient of 2011 Glenelg High School Principal's Award for Exemplary Achievements (Only 13 graduates out of a class of 300 received this distinction). Lead member of Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, then 1st Place finish in the annual ProStart Competition. Successfully managed the culinary kitchens at the Culinary Institute Of America Successfully worked my way up quickly through all stations at the Artist Point Resort in Walt Disney World, serving 300-700 covers each night with a cohesive team. Successfully branched out on my own, traveling to Napa CA to continue pursuing my Personal Chef goals.  Experience 05/2015 to Current Lead Chef & Food Truck Manager Company Name － City , State Helped make a concept become a reality and currently working to become a brand.  Working under a talented former French Laundry Executive Chef, and a team of passionate individuals.  10/2012 to 02/2013 Executive Chef Company Name － City , State Worked multiple stations (including pantry, fish, middle sauce and grill). Made significant contributions to assist kitchen to successfully serve thousands of dining guests during the busy 2012 Thanksgiving & Christmas Holiday season. Gained invaluable experience is a fine dining, high production kitchen (average 200-300 covers normally; 500-700 during holidays, 40+ hours/wk) Developed and maintained positive working relationships with others to reach business goals. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Consistently provided professional, friendly and engaging service. Provided friendly and attentive service. 05/2010 to Current Chef, Owner Company Name － City , State Chef Aaron LeRoi Hodge - Various Locations From Maryland to New York to California (www.ChefAaronLeRoi.com) - specializes in Healthy Cuisine and Personal Fit Meals. Preparing 50-100 meals weekly for customers at various types of gyms. Rotating healthy weekly menu choices; fresh local ingredients; focused on catering real, naturally ingredients, that can improve health and promote good eating habits. Full Personal Chef Services w/ a wide variety of meals from 10 - 50 guests 05/2010 to 02/2012 Culinary Apprentice under Executive Chef Company Name － City , State Food preparation, cooking, carving, grilling, food plating and serving for buffets. 30 hours/week Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Education 2011 High School Diploma : Culinary Arts Academy Culinary Arts Glenelg High School － City , State Culinary Arts Academy Culinary Arts 2012 L'Academie de Cuisine : Culinary Arts Howard County Community College － City , State Culinary Arts 2014 Bachelor of Arts : Culinary Arts & Culinary Arts Management The Culinary Institute of America － City , State Skills Knowledge of the personal chef/private catering business Maintain great quality of food  Fast and capable of handling large projects 

CHEF

RN/RN TEAM LEAD Executive Profile I am a self-motivated and patient focused nurse executive with a strong history of progressive leadership. I have worked in health care for the past 12 years and in nursing for the past 9. I have been honored to quickly and progressively build upon my experiences to assume key leadership positions. These opportunities have allowed me to lead the charge on increased facility efficiency and cost savings, while ensuring stellar quality programming with a focus on infection control, risk management, and quality improvement. Under my direction, organizational improvements in those areas have flourished while experiencing record surgical volume and implementation of new and innovative procedures. Change under pressure has been staple in my professional life, and an aspect that has quickly molded me in to a quick-witted yet careful professional; always putting the patient first, but never losing sight of strategic goals to ensure organizational success. Skill Highlights Core Accomplishments CEO Service Award, 2009 Spree Award Winner, 2011 Member of Sigma Theta Tau International - Nursing Honor Society Professional Experience RN/RN Team Lead September 2010 to Current Company Name － City , State * Providing nursing leadership and ASC operations guidance to 7 facilities nation-wide including staffing metric and OR efficiency, accreditation preparation, state regulation compliance, infection control, risk management, patient safety, peer review, life safety, governing body and medical quality assurance reporting, quality assurance and performance improvement studies and benchmarking * Successfully lead initial DOH licensure for ASCs in 3 states in a tight time frame; this equated to a total of 5 successful DOH/Pharmacy surveys and 1 successful AAAHC reaccreditation for 4 separate facilities in 70 days - all deficiency free * Development of internal enterprise reporting system for remote auditing of Director of Nursing compliance to State and accreditation requirements * Successful development and implementation of an enterprise quality improvement and assessment calendar for nursing leadership at all enterprise sites; also adopted for other departments * Headlined improvements to the Risk Management and Quality Assurance programs to include streamlined enterprise wide reporting and streamlined QI/QA, life safety, and compliance infrastructure * Improved patient outcome reporting within the organization by developing a Risk Management communication process that greatly improved capture by integrating Clinic and Patient Services reporting, not previously captured in the organization * Lead the organization in successful initial and re-accreditation for AAAHC in all four sites; now pursuing preparation for 3 new facilities * Development and management of policies and procedures of all nursing and ASC processes * Development of improved staffing metrics for nursing and ASC staff to ensure optimized efficiency while ensuring staff retention * Development of additional Nursing and ASC leadership positions to create a progressive leadership ladder to accommodate enterprise growth * Facilitation of enterprise studies, benchmarking, and process improvement * Presenter on a national level at AORN, Becker's, and WASCA, on infection control, quality improvement/quality assessments, and patient satisfaction, and successful spine surgery integration in an ASC * Key member of enterprise expansion team * Member of the enterprise team for improvement, integration, and training of the EMR system * Facilitator for Formulary, and Medical Device and Instrumentation Committees * Facilitator for organization of MQAC and GB meetings at an enterprise level * Developed and facilitated a review committee for new and innovative procedures to ensure patient safety and efficient integration of new procedures and devices * Facilitated changes to the patient selection screening process to safely accommodate increased surgical and patient acuity * Management of a 2 OR ASC that saw a 50% increase in volume under my lead * Directed all nursing, surgical tech, and medical assistant staff while developing successful partnerships with Anesthesia, Surgeon, Clinic, and all other ancillary staff to ensure optimized efficiency and patient safety * Developed thorough knowledge and implementation of State regulation and reporting * Development of a functional patient safety plan and committee with a focus on infection control * Lead the team through two successful State DOH surveys * Lead numerous process and quality improvement initiatives including improved staffing metrics, patient safety protocol, staff development and education, and revised processes for MRSA surveillance * Managed all QI/QA, Risk Management, patient safety, lifesafety, infection control, and all other surgical needs necessary to maintain AAAHC and DOH compliance to ensure optimum patient outcomes * Under my lead the PA ASC became the most efficient facility in the organization (out of four facilities), with the highest revenue per case and lowest overhead cost while maintaining stellar patient satisfaction scores; nursing consistently reporting 98% or better in patient satisfaction * Staff RN in all areas of the ASC including preop, pacu, and the OR with float to diagnostics as needed * Team lead responsibilities included staff scheduling and assistance in QA/QI and patient safety initiatives * Pharmacy and radiation safety officer duties * Filled in as DON when Director was off-site * Preceptor for new nursing staff * EMR super user CVICU RN w/Med-Surg ICU Float August 2006 to December 2008 Company Name － City , State * High acuity step down unit with 1:2 nurse to patient ratio * Post-surgical transplant patients directly from PACU * Post-surgical cancer reconstruction patients directly from PACU * MI, post-cath, chest pain, arrhythmia management, AAA repair, GI bleed, and stroke * Medication drips for blood pressure titration, insulin drips, heparin, angina, alcohol/drug withdrawal * Respiratory distress patients up to ventilation, acute pneumonia, COPD * Lumbar drains, fresh neuro-surgery, fresh GI surgery * Code team participation * Central line use and care * Arterial line, CVP, ICP monitoring and line care * Cardiovascular intensive care interventions * Ventilation and trach care * Treatment for acute MI * Post-surgical cardiovascular care including bypass, cath, and other intensive cardiac care patients * Conscious sedation, insulin, blood pressure, and various other medication drips Aquatic & Fitness Director March 2003 to August 2004 Company Name － City , State Managed and facilitated over 38 fitness and aquatic programs and 28 direct reports * Assisted in the development of a proposal for medically-based wellness that aided in a partnership with a local hospital, funding a 1.8 million dollar expansion * Head swim coach for the Rapids Swim Team * First Aid/CPR & Lifeguard Instructor Exercise Physiologist August 2002 to March 2003 Company Name － City , State * Developed, implemented and progressed cardiac rehab exercise programs and care * Assisted in cardiac rehabilitation education * Developed and implemented a personal training program * Assisted in corporate wellness programming and health fairs Education Master of Science : Nursing/Master of Business Administration University of Phoenix Academic Achievement Master of Science in Nursing/Master of Business Administration- Healthcare University of Phoenix Bachelor of Science : Nursing Valparaiso University Bachelor of Science in Nursing Valparaiso University Bachelor of Science : Exercise Science Ball State University Bachelor of Science in Exercise Science Ball State University Certifications/Awards/Memberships ▪ RN licenses in AZ, PA, FL, MO ▪ Licensed Healthcare Risk Manager ▪ BLS/ACLS ▪ CEO Service Award, 2009 Certifications Licensed Healthcare Risk Manager RN CPR BLS ACLS Affiliations of the enterprise team for improvement, integration, and training of the EMR system Skills Asc, Qa, Emr, Pharmacy, Infection Control, Metrics, Risk Management, Satisfaction, Staffing, Trading, Training, Auditing, Instrumentation, Integration, Integrator, Medical Device, Operations, Process Improvement, Quality Assurance, Rn, Icu, Critical Care, Icp, Titration, Radiation Safety, Rn/, Scheduling, Team Lead, Cpr, Instructor, Million, Increase, Medical Assistant, Cardiac, Cardiovascular, Model-view-presenter, Mvp, Healthcare, Acls, Award

FITNESS

FINANCE SPECIALIST Summary To be able to join an organization where I can utilize my proficiency with accounting principles, along with a flair for accuracy towards performing my duties. Experience Finance Specialist Nov 2014 to Jan 2015 Company Name One of the nation's largest owners and managers of high-quality residential housing representing a diverse mix of multifamily, military and student communities. Salary: USD15 per hour Hours: 40 hours per week During the short term I have worked with Balfour Beatty, I have done the processing of vendor invoices, processing of monthly rental payments, handling of the petty cash fund, reviewing and checking of the BAH Reconciliation of outgoing residents prepared by the Resident Specialist; assists outgoing residents in their out processing - such as booking their pre-inspection and inspection dates; assists prospective and existing residents with their inquiries in person or on the phone; fetching the office's mails and distributing the same; collection of rental due from the military residents that did not opt for allocation in their pay slips; processing of credit card payments of civilian residents. Financial Accountant May 2008 to Sep 2011 Company Name A part of Leighton Asia, which is a member of the CIMIC Group - one of the world's leading international contractors and the world's largest contract miner. Salary: PHP63,000 monthly (USD1,260) Hours: 40-44 hours per week As the company's Financial Accountant, I worked directly under the Finance and Administration Manager. I was delegated various tasks relating to general accounting and financial reporting. On the general accounting side, I supervise the input of financial data on the company's books. Every end of the month, I oversee the closing of the books, making sure that all events that happened during the month are complete and accurate. I manage the billings to our clients and follow through so that collection is made on time to ensure that the Company has the appropriate funds to settle the payables with subcontractors and other suppliers, salaries of the employees, and other expenses. On the financial reporting, I prepare detailed reports with supporting schedules such as 15-month expenditure budget with estimates and variations analysis, cash flows, Financial Packages and various management reports as are required by the head office. All of these are part of the monthly, quarterly and annual reporting packages that the Finance Manager uses during the monthly management meetings held at the Hong Kong Head Office. At every end of the Company's fiscal year, I prepare the Company's Financial Statements and Tax Returns and submit the same on time to the Securities and Exchange Commission and the Bureau of Internal Revenue. I am also the direct contact of the Company's external auditors in all of their queries and needs during the course of their audit of the Financial Statements. The experience I gained from SGV & Co. has made me confident in fulfilling this scope of my work. Other responsibilities I had were safekeeping of the petty cash fund, important contracts and high value checks; maintaining files of project contracts, quarterly balance sheets and income statements; assisting in the internal audit of the Head Office; assisting in the procurement of PCAB (Philippine Contractors Accreditation Board) License - licensing of construction contractors; assisted in the audit conducted by the Bureau of Internal Revenue. During my time with the Company, I was consistently recognized for my ability to work under pressure and meet deadlines. I was able to cut down overtime work of the Accounting Department because of the efficiency of the workbooks I have developed that helped me in finalizing reports and analysis while maintaining the essence of the structures of the reports required by the Hong Kong Head Office. I always met my deadlines but have worked with accuracy, completeness and integrity all the time. Associate Auditor Nov 2006 to May 2008 Company Name Established in 1946 and became a member practice of Ernst & Young Global Limited on June 6, 2002. SGV & Co. is the Philippines' largest multidisciplinary professional services firm while Ernst and Young (EY) is a global leader in assurance, tax, transaction and advisory services. PHP19,500 monthly (USD390) Hours: 40-60 hours per week After passing the Philippine CPA Licensure Examination on October 2006, I started working with SGV & Co. It has equipped me with flexibility to work with a wide range of professionals through my interaction with the clients' employees in different industries. I have participated in the financial audit of various companies where I have utilized my ability to work under pressure and meet deadlines accordingly. I have worked as an individual on some clients and as part of a group on other clients. In one of my individual tasks, I was able to isolate a management error in the way the Company has presented one of their major accounts and was able to formulate a solution to adjust the account and avoid future errors. This has enabled my Senior to trust that I can work diligently and as a consequence I was assigned one of the group's largest client. I have also observed different year-end inventory count procedures conducted by various clients to ensure the accuracy of the inventory that they report in their Financial Statements. Sicangco, Menor, Villanueva & Co., CPAs One of the largest and trusted accounting and auditing firms in the province of Pampanga in the Philippines. Audit Staff Apr 2005 to Jun 2005 Daily allowance of PHP50 Hours: 40 hours per week During my senior year in college, I have undergone on-the-job training for audit. I have assisted in the financial audit, review and evaluation of systems of control and other related professional services of various companies. Education and Training Bachelor of Science , Accountancy Philippines 2006 Holy Angel University Accountancy Cum Laude Philippines Skills Accounting, general accounting, auditing, balance sheets, billings, budget, closing, contracts, CPA, credit, client, clients, Finance, Financial, Financial Accountant, financial audit, financial reporting, prepare the Company's Financial Statements, Financial Statements, funds, PHP, inspection, internal audit, inventory, meetings, Exchange, Office, payables, procurement, quality, maintaining files, reporting, Securities, tax, Tax Returns, phone, year-end

FINANCE

HR ASSISTANT Summary Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing & Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 to Current Company Name － City , State Sourced, recruited for call center to all departments throughout the company. Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company. Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork. Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process. Complete initial phone interviews to evaluate applicants' qualifications. Scheduling job interviews for field managers after seeing that applicant meet the job requirements. Administer and manage scores tests given to applicants before making the job offer. Help organize job fair and manage files for applicants that are not qualified. Circle K -Naples, FL Provides convenient services to the community. 02/2011 to 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards and promotion opportunities. Explained and held trainings for new and existing employees on benefit programs and company rules and regulations. Managed Background Checks from ordering paperwork to documenting results in the system. Requested and completed spreadsheet for drug tests results. Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions. Completed exit interview paperwork. Managed and processed time card for payroll processing by manager in a timely manner. Processed new hire paperwork, completed on-boarding process and managed their records. Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks. Further developed strong communication and customer service skills as result of working with clients. 01/2007 to 01/2010 AR/AP Representative Company Name － City , State Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner. Review documents for product returns and loaner fees. Solveed incorrect billing, back up cash applications. Made collection calls to clients periodically Lien, Waiver and NTO. Processed invoice through payment cycle. Insured that all venders are paid in a timely manner. Reconciliation of vendors. Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. 01/2004 to 01/2007 Office Assistant Company Name － City , State Electrical company Updated the database with customer calls. Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue. AR/AP Filling lien, waiver and managed collection. Coordinated complex travel schedules, accommodations and trip logistics for candidates. Entered personnel and subcontractor data into a central database. Evaluated timecards for accuracy on the regular and overtime hours. Education Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership 06/2016 Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -"How to Hire Smart" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website

HR

REGIONAL SCHEDULE MANAGER Summary Mr. Ginder has been working in the heavy civil construction industry for nearly 20 years. He has been working primarily as a Primavera scheduler since 2006. The range of the projects vary between less than $5 million railroad projects to over $1.3 billion light rail projects. The type of projects range from railroads, mass transit light rail systems, interstate highway projects, and marine bridge projects. Highlights Primavera 6 up to version 8.2 Tilos Linear Schedule Sure Track MS Project Excel / Word / Powerpoint Estimating Software - HCSS Certified Professional Engineer Enterprise One JD Edwards Cost Software Resource and Cost Loaded Schedules Primavera Contract Manager / Expedition AutoCAD version 13 Training in Advanced Project Management in Primavera P6 Accomplishments Prepared a proposal schedule for a design build project with MnDOT that was key for Ames successful proposal. Instrumental in developing the schedules for various design phases and work packages for the first Contract Manager General Contractor (CMGC) project with MnDOT. Prepared numerous schedules with cost loaded resource data to support the Full Funding Grant Agreement for a $1.3 billion light rail project. Education B.S.E : Civil Engineering , 1991 Colorado School of Mines Civil Engineering Experience Regional Schedule Manager February 2013 to Current Company Name － City , State Prepares proposal and bid schedules for railroads, pump stations, DOT hard bid, DOT design build, and DOT CMGC projects. Prepares baseline schedules and updates for the CPM on multiple MnDOT projects including the Dresbach I-90 Bridge Project, MnPASS design build on I-35E in St. Paul, and the Winona Bridge CMGC project in Winona, MN. Interfaces with the project management and estimating teams to prepare, build, and maintain project schedules. Provided technical assistance with other Ames projects outside the Midwest Region including a Potash mine in Saskatchewan, Canada. Provided assistance with the construction cost estimating and takeoff for multiple bids and proposals. Schedule Manager January 2010 to February 2013 Company Name － City , State Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include managing a team of corridor schedulers. Development and preparation of the project CPM schedule baseline, managing monthly progress updates to the schedule, and numerous revenue projection forecasts and schedule reports. Coordinating and participating in meetings between corridor managers, program managers, joint venture partners, and project owners. Duties also include managing update progress reports and narratives. Project Cost: 1.25 billon for entire program Assistant Project Engineer / Project Controls Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include development and preparation of the project CPM schedule, cost loading the CPM, adding monthly progress to the schedule, and preparing cash flow reports. Duties also include preparing update progress reports and narratives for the North Corridor of the Houston Light Rail Project. Project Cost: $1.25 billion for entire program (400 million for North Corridor). Corridor Scheduler February 2008 to January 2010 Company Name － City , State Worked as the North Corridor scheduler for the Houston Light Rail Project. Duties included preparing the schedule through numerous phases of design development, cost loading resources, and providing schedule and cost projection information to support limited Federal funding for the project. Design Construction Coordinator Change Order Manager / Project Scheduler January 2004 to February 2008 Company Name － City , State 183A Toll Road Project (Design Build), Williamson County, Cedar Park TX, Central Texas Regional Mobility Authority. Duties include constructability review of design documents, presenting aesthetic concepts and cost to the agency, preparation and negotiation of change orders with the agency, preparation of the project CPM schedule and draw payments to the agency, assisted in the preparation of subcontracts. Project Cost: $178 million. Estimator October 2002 to November 2004 Company Name － City , State Assisted with project estimating and bidding, including the SH130 toll road, a $1 billion design/build turnpike construction and the 183A Toll Road Project. Field Engineer July 2002 to October 2002 Company Name － City , State US84 Lamb County, Littlefield, TX, Texas Dept. of Transportation. Duties include coordination of material deliveries and oversight of subcontractor activities. Project Cost: $13.8 million. Estimator December 2001 to July 2002 Company Name － City , State Worked as an estimator for drainage and structures disciplines. Field Engineer July 2000 to January 2001 Company Name － City , State Williamson Co. FM 1325 Turnaround Bridge Construction, Round Rock, TX, Texas Dept. of Transportation. Construction of 3 bridges and frontage roads. Coordinated material deliveries and oversaw subcontractor activities; also performed office engineering for this project. Project Cost: $5 million. Field Engineer July 1999 to July 2000 Company Name － City , State Responsibilities included overseeing concrete structures, concrete paving, asphalt paving, and traffic control. The project is I-45 reconstruction which is 8.5 miles long between Hutchins and Wilmer, Texas. Project cost was $55 million. Field Engineer December 1997 to July 1999 Company Name － City , State Central Expressway, Segments I and II, Dallas, TX, Texas Dept. of Transportation. Widening of freeway facility consisting of mass excavation, structures, concrete paving, landscaping, signing, and illumination along U.S. 75. Duties included reporting pay quantities, managing subcontractors, preparing weekly cost reports, ordering materials, performing quantity takeoffs, and submitting design modifications. Areas of responsibility included landscaping/ irrigation, miscellaneous concrete, miscellaneous structures, painting, and tie-back installation. Segment II won multiple awards and recognitions, including NQI's Quality Achievement Award, AASHTO's Value Engineering Award, and the Marvin M. Black Excellence in Partnering Award. Project Cost: $215 Million. Office Engineer October 1997 to December 1997 Company Name － City , State F.M. 740, Rockwall, TX, Texas Dept. of Transportation. Widening of a city street consisting of grading, asphalt paving, concrete paving, base, signing, and landscaping. Duties included preparing subcontract and purchase order payments, preparing cost reports, ordering materials, managing subcontractors, performing quantity takeoffs, and traffic control management. Project Cost: $1.5 Million. Geotechnical Engineer / Construction Materials Inspector January 1992 to October 1997 Company Name － City , State Some notable projects include construction materials testing at Denver International Airport and the preparation of numerous geotechnical reports for E-470 Tollway in Adams, Arapahoe, and Douglas Counties, CO. Performed geotechnical engineering reports, environmental site investigations, soil, concrete, and asphalt field and laboratory testing services, pavement designs, and building inspections. 1991 Survey Party Chief, Twin Mountain Construction I-40 Port of Entry, Gallup, NM, New Mexico Dept. of Highways Managed a three-person survey crew on this project located 10 miles east of the Arizona - New Mexico border. Project Cost: $5 Million. Skills agency, AutoCAD, bridges, cash flow, draw, Engineer, Estimating, JD Edwards, managing, materials, meetings, Excel, office, Powerpoint, MS Project, Word, negotiation, Enterprise, painting, presenting, Primavera 5, Primavera 6, Primavera, progress, Quality, reporting, FM, Transportation

CONSTRUCTION

COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons and Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained in defensive tactics Valid  South Carolina  driver's license Supply and logistics planning Secret Security Clearance Trained in emergency response Accomplishments Personally responsible for over $ 500,000.00 of command equipment with no deficiencies, losses or damages. Received Global War on Terrorism Service Medal. Formally commended by the Inspector General for superb supervisory actions and management. Formally commended by Marine Corps Association & Foundation for superior accomplishments while enrolled in Combat Marksmanship Trainers Course. Formally commended by the Commanding Officer of Marine Corps Tactics & Operations Group for outstanding performance while serving as Response Cell Non-Commissioned Officer in Charge. Experience June 2015 to August 2016 Company Name City , State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed over 2,000 Marines in all phases of the Marine Corps Marksmanship Program on the qualification and re qualification on small arms ranges. Additionally, assisted in the operation of 35 firing ranges. June 2015 to July 2016 Company Name City , State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors with the training of over 200 Marines and Sailors in the Marine Corps Martial Arts Program by planning and executing Combat Conditioning (Physical Fitness Training). Conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt. Teaching the Marine Corps Martial Arts Program in the absence of the Instructor. September 2014 to June 2015 Company Name City , State Combat Marksmanship Coach Analyzed difficulties of over 3,000 shooters during dry and live fire exercises in all phases of the Marine Corps Marksmanship Program during qualification. Additionally, assisted in the operation of 56 firing ranges. October 2015 to October 2015 Company Name City , State Response Cell Non-Commissioned Oficer Organized the set-up of a large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines to use combat simulation programs and to effectively support adjacent units involved in the exercise. Supervised and assisted Marines with daily tasks and execution of the amphibious landing followed on by a ground assault. Greater details of duties and training evolution are classified. Education 2016 Marine Corps University; Distance Learning City , State Terrorism Awareness - Leading Marines - Pistol Marksmanship - Infantry Squad Leader: Weapons and Fire Support - Inspection and Repair of the M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen Veteran Interests Lacrosse, Rugby, and Educating People on Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer

ARTS

ASSISTANT STORE MANAGER OF OPERATIONS AND HUMAN RESOURCES Highlights SKILLS / STRENGTHS Computer Peoplesoft, Kronos payroll management system, Microsoft Word, Excel, Access, and PowerPoint, entry level HTML Professional Excellent communicator, motivator, and decision maker Strong analytical and problem solving skills Ability to handle multiple task and lead to completion Strong public speaker Accomplishments Wall Street Journal Award in Economics and Finance2010 Civic Club Scholarship 2008 Kohl's Territory Finalist for Manager in Training competition 2012 Experience Assistant Store Manager of Operations and Human Resources May 2014 to Current Company Name － City , State 05/2014 to Present 5241 McFarland Drive Durham NC, 27707 Supervisor: Stacyanne Belsky ([email protected]) Not Available for Contact (919) 489-1116 60 hours per week $48,750/year Assistant Store Manager of Operations and Human Resources (Retail Volume approx 15.5 million) Operations Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend Review scheduled vs. workload reports, and directs area supervisors to edit schedules to workload Oversee truck unload process to ensure company standards are being met Lead the Replenishment Best Practice Merchandise Location System to maximize efficiency and execution. Provide general oversight of building and equipment maintenance and upkeep, coordinate local and corporate resources to ensure ongoing and preventative maintenance of interior/exterior is achieved Oversees efforts to adhere to all building safety requirements Responsible for the implementation and maintenance of all Company stockroom capacity and organizational guidelines Responsible for managing and coordinating all store remodeling and repair and maintenance projects Lead inventory prep planning and ensures inventory execution goal is achieved Partner with Loss Prevention on all inventory programs Human Resources Lead the interview and hiring process to maintain proper staffing levels to match workload Manage associate files to company policy/legal requirements Lead the Associate annual review process Coaches and counsels Associates when necessary based on Company productivity goals Lead the completion and administration of Associate counseling in accordance to Company policies/HR guidelines Lead associates training administration Develops and coaches Area Supervisors to promotable levels Develops programs to drive positive reinforcement and motivation to all Associates Participated in the recruitment of executive talent at North Carolina State University (NCST) Selected as peer resource for incoming executives Assistant Store Manager of Apparel and Accessories Apr 2012 to May 2014 Company Name － City , State 04/2012 to 05/2014 1361 Boone Station Drive Burlington, NC 27215 Supervisor: James Floyd ([email protected]) Available for Contact (336) 458-6223 60 hours per week $42,500/year Assistant Store Manager of Apparel and Accessories (Retail Volume approx 7 million) Analyze business summary reports daily to determine growth opportunities Partner with HR/OPS ASM to address inventory issues and communicate to corporate partners Ensure Company merchandise presentation directives and standards are met and maintained Develop and implement action plans to ensure key business areas outperform LY figures Operate Kronos payroll management system Lead store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to company Best Practice, analysis of business operations, and expense management. Complete and administer associate counseling documentation / administer associate annual review Recruit, interview and hire new talent Competitively walk completion and report to store manager and district manager Manager in Training (MIT) (Retail Volume approx Jan 2012 to Apr 2012 Company Name － City , State 01/2012 to 04/2012 3648 E Franklin Blvd Gastonia, NC 28056 Supervisor: Susette Vlasich (704) 824-0091 40 hours per week $17.50/hour Manager in Training (MIT) (Retail Volume approx 17.5 million) Lead "Manager on Duty" program Resolve escalated customer concerns Lead and drive Loyalty Programs (Credit and Email Solicitation) to ensure store goals are achieved Coach Cashier's on proper soliciting techniques and provide tools for customer engagement Ensure daily sales floor standards are maintained Positively influence associate engagement and morale through recognition program Responsible for merchandising updates and sales growth of Home Decor and Juniors department Store Management Intern Jun 2011 to Jan 2012 Company Name － City , State 06/2011 to 01/2012 3050 Watson Blvd Warner Robins, GA 31093 Supervisor: Debra Drake (Available for Contact) (478) 293-7300 40 hours per week $11.25/hour Store Management Intern (Retail Volume approx 16.5 million) Assist store management in day-to-day operations Lead teams in sales floor moves Partner with dock supervisor in expediting truck freight Complete and present Capstone Project on store environment and area of opportunity Vice-President of Community Service Delta Sigma Pi Aug 2009 to May 2010 Company Name － City , State Post Office Box 8065 Statesboro, Georgia 30460 Supervisor: Margaret Pigatt-Lanier (912) 478-5413 40 hours per semester $1,500/stipend Peer Financial Counseling Student Liaison Educate Students on the following modules: Budgeting, Managing Credit and Debt, Controlling Credit Train Peer Financial Counselors on Modules to deliver to student organizations/classrooms Partnered with other student organizations/faculty to set up venues to present PFC Modules Recruit alumni and business community leaders for career development seminars Partner with faculty for fundraising events Raise awareness of organization on campus Coordinate community service activities with the Provincial Community Service Committee Ensure that chapter meets volunteer requirement set by the central office Organized campus-wide blood drive Education BBA , Economics 2010 Georgia Southern University － City , State , US Georgia Southern University BBA 2010 Statesboro, GA Major - Economics Affiliations Economics Club Skills Million, Retail, Retail Marketing, Sales, Operations, Associate, Hr, Inventory, Payroll, Business Operations, Documentation, Kronos, Training, Credit, Equipment Maintenance, Human Resources, Loss Prevention, Maintenance, Recruitment, Staffing, Stockroom, To Sales, Sales Floor, Budgeting, Career Development, Central Office, Financial Aid, Fundraising, Liaison, Pfc, In Sales, Access, Award, Entry Level, Excel, Html, Journal, Microsoft Word, Peoplesoft, Powerpoint, Problem Solving, Territory, Word, And Sales, Customer Engagement, Daily Sales, Merchandising

APPAREL

INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I am a digital marketing and strategist specializing in lead generation through content strategy, digital campaign optimization, and marketing on digital and social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written and verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative and Innovative Accomplishments Developed social media strategy Increased leads through social media engagement and marketing by %% over XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 to 01/2016 Company Name City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Collaborated with advertising and promotion managers to promote products and services. Managed new product and content releases. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of [Number] product managers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Manage team of eight content coordinators, writers and social media managers Oversee social media management Develop digital content strategy Responsible for analytics and content reporting including SEO and social media Generate leads through content marketing, social media advertising and PPC Lead nurturing campaigns and email communications/ lead generations. Owner 07/2010 to 08/2015 Company Name City , State Developed digital strategies that support organization's business goals and objectives Spearheaded the creation of blogs and social media content.Managed, mentored and developed a team of [Number] product managers.Produced engaging online marketing campaigns.Planned and managed budgets in excess of $100,000. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Content development including blogs, email newsletters, presentations and video Led social media initiatives for hospitals and service lines Managed Site Core content development for a major website migration Community manager for social media platforms (Facebook, Twitter, Pinterest, Google +) Blog for consumer and B to B audiences Wrote e-newsletters Responsible for search engine optimization, marketing and pay-per-click campaign management. Co-owner/ founder 08/2010 to 01/2016 Company Name City , State Co-founder of networking events company specializing in social media for women Host Twitter parties, created branded campaigns, manage email marketing Work with brands such as UPS, Google, Logitech, Zagat, Frito Lay Planned and managed budgets in excess of $[Amount].Evaluated return-on-investment and profit-loss projections.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Manage social media accounts for brands Operate franchises in Chicago, New Jersey and Atlanta. Writer 10/2008 to 01/2016 Company Name City , State Features staff writer for monthly, local magazine. Wrote unique text for SJ Magazine, including general and branded content. Manager 02/2010 to 07/2010 Company Name City , State Developed strategy and implemented first social media marketing initiatives. Content manager for Virtua.org, VirtuaWoman.org and VirtuaBaby.org. Produced presentations for senior leadership and internal communications Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR. Led a cross-functional team through the product development lifecycle and strategic planning functions for a new release of [Type] product, generating over [$] in sales. Manager 01/2008 to 02/2010 Company Name City , State Editor and writer for award-winning publications, The Virtua Voice and HealthSavvy. Managed freelance and staff writers. Developed and managed internal communications, events and campaigns. Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.Conducted market research to rationalize category and segment opportunities. Senior Marketing Specialist 05/2006 to 01/2008 Company Name City , State Editor and writer for award-winning internal publication, The Virtua Voice. Developed and managed external and internal communications. Produced annual employee and patient satisfaction videos. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Marketing Specialist 09/2005 to 05/2006 Company Name City , State Produced marketing and patient education materials. Wrote and produced monthly e-newsletters and service line newsletters. Writer/Producer 10/2003 to 09/2005 Company Name City , State Wrote, produced and edited promotional campaigns for television and the web. Collaborated with designers, photojournalists and reporters for promotional content. Supervised a team of [Number] editors, associate producers and production assistants on a wide range of projects. Coordinated post-production for [Number] different shows per [Time period]. Set up equipment for broadcasts and promotions at station remotes.Wrote and produced short-form content, sizzle reels and image spots.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.Led concept development, graphics, storytelling and delivery of segment ideas.Collaborated with team leadership and other key stakeholders on key editing and production decisions. Associate Producer 01/2000 to 10/2003 Company Name City , State Wrote, produced and directed promotional campaigns for brands. Collaborated with videographers, editors, designers and talent for production. Collaborated with team leadership and other key stakeholders on key editing and production decisions.Produced [Number] television and digital news segments each [Time period].Led concept development, graphics, storytelling and delivery of segment ideas.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. Education Bachelor of Science : Telecommunications and Speech May 2000 Kutztown University City , State , USA GPA: Cum Laude Cum Laude Skills Photoshop * Video editing software including AVID, Final Cut Pro and Apple iMovie * Content development and strategy * Content management systems including Blogger, Sitecore and Wordpress * Copywriting and editing * Email campaigns * Google analytics * Apple/Mac platforms and applications * Microsoft Office Suite * SEO * PPC campaigns * SalesForce * Radian 6 and other social media Listening tools * Social media platforms and engagement consoles * Video content development including scriptwriting and storyboarding *

DIGITAL-MEDIA

KEY ACCOUNT MANAGER Summary Accomplished pharmaceutical and medical device senior sales specialists with over 25 years of experience. Proven track record in prospecting, consultive sales, new business development and customer retention. Proficient in sales presentations, intoducing and detailing products and conducting in services with physicians, staff, C-Suite and OR technicians. Keen ability to identify customer needs, provide solutions and utilize well developed skills to close business. Highly motivated, enthusiastic and committed to exceeding expectations. Highlights * Pharmaceutical Specialty Sales * Strategic Account Management * New Product Launches * Managed Care         * Key Account Management * Medical Device Sales * Key Opinion Leader Development Accomplishments 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 25 out of 25 years 2003-2004 Winner of the Tactical Action Unit of the Year Award 2005 Member of the Region of the Year 4-time Divisional Product Contest Award Winner 2012- Finished top 3   Experience Company Name January 2011 to April 2015 Key Account Manager Responsible for the accounts management of 40 hospitals and medical centers. Developed Physician and KOL's relationships to expand territory growth. Provide on site product expertise and consultation to Pediatric Urologists while in OR. Assigned as district leader in training and consulting in the northeast. Responsible to build relationships with C-Suite and quality personnel within the institution. Conduct training on ever changing healthcare landscape to northeast region. Company Name January 2005 to January 2011 Senior Institutional Health Care Sales Consultant City , State Responsible for driving sales of Zyvox, Vfend, Tygacil and Relistor among hospital accounts: Hartford Hospital, St. Francis, University of Connecticut, Mid State and Manchester Responsible for coordinating several projects between Pfizer Groton and Specialty Care BU Hand selected by Specialty Care BU to lead Groton/Hartford Hospital C-Suite Initiative Demonstrate strong intra-team cooperation to execute cross cluster business strategies that consistently provide added customer value delivery Provide high level educational presentations to customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy Based on an assessment of consumer disease and chronic care trends and healthcare needs, successfully led the introduction of products into the healthcare arena. Negotiated with Hospital pharmacies to ensure products where available for healthcare providers on multiple formularies Worked with long term care facilities to ensure products were available to all facilities. Successfully collaborated with peers to develop strategic operations, financial and quality objectives. Aided peers in implementation and issue resolution Developed highly successful team business goals and initiatives. Monitored results to ensure compliance with strategic objectives Developed and preformed regional strategic initiatives to address market specific issues. Conducted detailed competitive analysis to determine appropriate marketing and sales strategies. Maximized Pfizer resources and upper management to enhance high level KOL relationships and leverage Pfizer strengths toward various victories within the institutions. Worked closely with Regulatory Affairs to keep compliant and within guidelines with all promotional activities Major Awards included 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 14 out of 14 years 2003-2004 Winner of the Tactical Action Unit of the Year Award. 2004 #1 nationally in Viagra sales attainment 2005 Member of the Region of the Year. 4-time Divisional Product Contest Award Winner. 2004 #1 in the Region for highest Lipitor new prescription growth. 2005 District finished #1 in the Region for highest physician call average plus Lipitor new prescription growth. Company Name January 2003 to January 2005 Health Care Consultant Developed strategic business plans to exceed sales goal of $100 million while analyzing market trends and P & L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations and Long Term Care Facilities. Demonstrated strong intra-team cooperation to execute cross cluster business strategies that consistently provided added customer value delivery. Utilized effective accountability mechanisms to ensure that expectations were clear and sales were met Met budget guidelines every year while exceeding activity on educational programs by carefully monitoring ROI. Highly coachable and professional. Demonstrated self-awareness and emotional intelligence in evaluation and developmental situations. Cultivated strong advocates with Medical Societies, (Hartford County Medical Society, American Association of Black Physicians) and Academic Hospitals that supported Pfizer's products on the CT Medicaid Preferred Drug List. Company Name January 1991 to January 2003 Healthcare Representative City , State Sold cardiovascular, urological and diabetes products to specialists, retailers, clinical pharmacists and pharmacy purchasers within academic medical hospitals to include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University of Connecticut Medical Center, Baystate Medical Center, Newington and West Haven Veterans Administrations. Successfully launched a new division of Pfizer Collaborated with teammates to maintain all assigned Pfizer products on hospital formularies. Gained access into multiple catherization procedures within Cardiology Departments at Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center and Baystate Medical Center. 1997 Winner of the Lipitor Convention Contest for highest market share growth. 1998 Winner Norvasc Product Contest for highest Norvasc Goal Attainment. 1998 Runner-up, National Hospital Representative for the first quarter. 1999 drove sales for multiple products surpassing $5 million resulting in the Winners Choice Award for greatest movement on the Goal Attainment Report for the full year. Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, and Tikosyn for Atrial Fibrillation Education Northeastern University 1985 Bachelor of Arts : Business Management City , State , US Northeastern University, BABM, Boston, MA Certified Medical Representative 2005 Certification : Pharmaceuticals City , State   Professional Affiliations CT, RI and MA Case Managers Societies Member Member Pharmacy Association RI, MA and CT ​ Certifications Certified Medical Representative Skills Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid, Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales,

HEALTHCARE

BUSINESS DEVELOPMENT CENTER MANAGER Professional Summary Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results. Experience Business Development Center Manager , 08/2017 to 10/2018 Company Name － City , State Achieving daily-weekly and monthly goals and objectives. Making 75-100 outbound calls per day. Initiating and Responding to customers with 40-60 emails per day. Working in a computer based management tool. Setting a volume of appointments daily. Following up with customer vehicle inquiries efficiently to maximize opportunities. Effective working as part of a team. Internet Sales Manager , 12/2016 to 03/2017 Company Name － City , State Maintained a 94% average of leads answered in <15> 3 minute average answer time per lead.  Worked flexible schedule and from home office to insure precise customer lead follow up Provided expert product and service information. Delivered 5 Units during first week of hire Ensure that salespeople are informed of all incoming appointments Enhance customer satisfaction during the entire purchase experience. Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach Sales Consultant , 12/2016 to 08/2017 Company Name － City , State Contributed to repeat and referral business by using strong customer service and problem solving skills. Maintained a 98 % customer service satisfaction rating per KIA Performance Center. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Provided expert product and service information. Community Donation and Outreach Manager - Eastern CT Territory , 05/2016 to 12/2016 Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Worked effectively in a heavily cross-functional, fast paced environment. Directed and supervised employees engaged in sales and inventory-taking. Trained staff to deliver outstanding customer service. Identified inefficiencies and made recommendations for process improvements. Built partnerships with local organizations to increase company offerings and improve services. Established 54  new accounts in only 6 months through successful client development. Membership and Marketing Manager-Eastern CT Territory , 07/2014 to 05/2016 Company Name － City , State Managed 22 towns in CT with over 5000 girls and 3000 adults. Attended and participated in community meetings and groups Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families Facilitated activities that developed students' physical, emotional and social growth. Worked with an average of 20 students per program. Trained program staff to deliver outstanding   educational and creative programming. Loss Prevention and Operations Manager , 08/2013 to 07/2014 Company Name － City , State Ensures highest level of compliance in and the execution of company sponsored training programs for all employees. Responsible for the protection of company assets through multiple avenues of Loss Prevention. Maintained high average (90-95%) audit stores compared to the company average (82%). Lead Sales Associate - Part Time , 08/2013 to 07/2014 Company Name － City , State Exceeding company sales standards within my first month (7.9% increase to projected sales budget). Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service. Assistant Store Manager , 04/2012 to 08/2013 Company Name － City , State Created plans to maximize sales and customer service on a weekly basis. Maintained a "customer first" selling experience to increase future sales. Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level. Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment. Shift Supervisor , 05/2010 to 04/2012 Company Name － City , State Responsible for opening and closing procedures. Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%). Cross trained all employees to work efficiently in all areas of retail store. Department Manager , 11/2009 to 05/2010 Company Name － City , State Highest sales rating for three consecutive months (10% increased sales over projected budget). Trained all new sales associates for other departments. Controlled department payroll budget. Scheduled staff efficiently to maximize sales and accommodate store traffic. Member Program Facilitator , 09/2008 to 06/2012 Company Name － City , State Active leader in multiple urban towns across CT. Exceeded membership goal in every program (105% enrollment rate). Created easy to follow programs that would enrich girls and increase membership enrollment in new areas. Established and maintained cooperative relationships with representatives of community and public interest groups. Camp Counselor , 05/2006 to 08/2008 Company Name － City , State Responsible for providing unit information reports, data, and daily logs to the Head Counselor. Responsible for participating in and leading camper activities. Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff. Responsible for check-in and check-out procedures. Ensure that unit schedules and activities are implemented. Education Associate of Science : Respiratory Therapy , 2019 Manchester Community College － City , State Diploma Bolton High School － City , State Multiple awards for Philanthropy, Music Education, and Special Needs work within the school

BUSINESS-DEVELOPMENT

ASSISTANT MANAGER Summary 7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities. Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors. Implements trade promotions by publishing, tracking, and evaluating trade spending. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Accomplishments Exceeding store quotas by up to 30%, Weekly meetings and Conference calls, Responsible for , customer service assistance, extensive sales, service and repairs knowledge. Direct multiple business affairs and have advance understanding of customers and clients needs Highlights 7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.  •Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.  Accomplishments Accomplishments  •Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.  •Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  •Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.  Experience Assistant Manager 10/2014 to 12/2014 Company Name City , State Target new customer to open new and upgrade account , maintain account , help customer with any issues,. . Personal Banking Representative 06/2013 to 09/2013 Company Name City , State Daily bank deposit , weekly inventory , monthly meeting. Accomplishes sales and organization mission by completing related results as needed. Responsibilities. Increased bank revenue by acquiring at least 5 checking accounts per quarter for nine consecutive quarters * Grew customer satisfaction by mastering program benefits, account history, interest rates and service fee knowledge and quickly answering customer questions Pioneered customer satisfaction study by gathering customer feedback on a daily basis and presenting to bank managers quarterly. Store Manager 09/2007 to 06/2013 Company Name City , State Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Keeping the store clean and organized Ensuring that merchandise is fully stocked Assisting with returns, exchanges, etc. Performing inventory counts Managing the cash drawer Preparing bank deposits lead a sales force that discovers customers' needs and delivers solutions to build loyalty, support team helps maintain customers' trust in Sprint and its products, business team brings the experience to business customers Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives. Education ASSOCIATE : LIBERAL ART 1994 KINGSBOROUGH COLLEGE City , State LIBERAL ART DIPLOMA 1990 LAFAYETTE HS City , State Skills benefits, budget, coaching, counseling, customer satisfaction, customer-service, financial, forecasting, human resource, inventory, Managing, policies, presenting, quality, recruiting, sales, scheduling, strategic plans, upgrade

BANKING

INDEPENDENT DESIGNER Professional Summary Independent and results driven Design Professional with an extensive background in the design process. Proficient in taking initiative, along with a desire to achieve client satisfaction, for a record of accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes Written & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Education Bachelor of Arts : Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY - City , State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION Certificate #009891 Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes WWritten & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE , Registered Interior Designer #161.000401 .

DESIGNER

AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Skills Customer service Fluent in Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring and training Planning production Team building Relationship building Store operations oversight Staff training and development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable and trustworthy Working collaboratively Experience Company Name | City , State Receiving Manager 08/2020 - Current Organized storage areas to maximize movement efficiency and minimize labor. Opened and checked deliveries to verify contents and resolve issues with vendors promptly. Prepared accurate shipping orders and bills of lading to direct and route materials. Received and staged incoming inventory for movement to storage or sales floor. Supervised warehouse team, including schedule management, training and task delegation. Kept stockroom free of hazards, working efficiently and properly organized. Investigated inventory discrepancies to maintain recordkeeping validity. Partnered with vendor representatives to rectify damages and shortages. Motivated and encouraged team members to communicate more openly and constructively with each other. Provided excellent service and attention to customers when face-to-face or through phone conversations. Company Name | City , State Closing Store Manager 04/2019 - 08/2020 Guided team to consistently achieve daily, weekly and monthly goals. Oversaw team of 25+ associates. Maintained consistent daily operations by establishing procedures and monitoring team performance. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels. Identified sales opportunities by analyzing multiple reports to target our lacking departments Managed special projects through effective emergency resolution. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Motivated employees to share ideas and feedback. Assessed team proficiencies, identifying and targeting areas for improvement. Formed and sustained strategic relationships with vendors. Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective communication and fostering organic relationships. Monitored metrics to verify asset stability. Resolved customer problems by investigating issues, answering questions and building rapport. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Company Name | City , State Assistant General Manager 04/2017 - 04/2018 Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Tracked monthly sales to generate reports for business development planning. Implemented CRM strategy to automate leads management. Created and finalized quotes to complete deals between company, vendors and customers. Developed and implemented new sales strategies to engage a bigger audience Boosted team morale and overall sales volume by creating employee incentive sales contests. Maintained professional network of potential clients and business opportunities. Generated sales by starting a healthy outreach to local businesses Company Name | City , State Operations Manager 09/2014 - 04/2017 Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Assessed, optimized and elevated operations to target current and expected demands. Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments. Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Improved morale and management communication by creating employee recognition and rewards practices. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Oversaw financial management activities, including budget management, accounting and payroll. Resolved issues, including challenges regarding circuits, websites and vendors. Trained, mentored and motivated employees to maximize team productivity. Education and Training Chief Sealth International High School | City , State High School Diploma 06/2014 Languages Fluent in Spanish and English

FITNESS

SUPPORT & NETWORK SERVICES INTERN Professional Summary Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Skills ·Able to research and familiarize skill sets towards core technologies based on enthusiasm, dedication, and motivation ·Knowledgeable with installation and configuration of Windows-based operating systems (Windows XP, Vista, 7, and 8) ·Experienced with the installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X interactions ·Proficient with virtualization and highly skilled with configurations inside of VMware ·Skilled with troubleshooting hardware and software issues within a network and support services environment ·Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines Work History Company Name Support & Network Services Intern | City , State | September 2014 - December 2014 Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department Worked with Network & Support Services team to learn more about the general campus and supported users Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM Performed within a minimalized test environment in order to create runbook programming and custom templates Shadowed student workers with incident management processes and workflows within Cherwell Service Management Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision Assisted student workers with new computer installations and configurations as well as creating documentation Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure. Company Name Information Technology Lead Intern | City , State | June 2012 - June 2013 Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy Performed room checks to test equipment and replace faulty campus property during the semester breaks Set up purchased assets within classrooms for students while retiring and recycling older systems. Company Name Information Technology Student Center Intern | City , State | September 2011 - December 2011 Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program. Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment. Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity. Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems. Education Bachelor of Science Information Science & Technology University of Wisconsin City , State | 12-2014 Information Science & Technology AAS Waukesha County Technical College City , State IT-Computer Support Specialist | 12 2011 Accomplishments ·UW-Waukesha Dean's List ·WCTC Honor List ·Who's Who Program – WCTC ·NTHS Member 2010 ·Phi Theta Kappa Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll

INFORMATION-TECHNOLOGY

KEY HOLDER, SALES PLANNER Summary Art Director with strong background in production management. Specializes in sales, fashion marketing and editorial film making. Well versed in team building and creative planning. Extensive high-profile brand knowledge. Experience 03/2016 to 07/2016 Key Holder, Sales Planner Company Name － City , State Effectively controlled the release of proprietary and confidential information for general client lists. Created strategies to develop and expand existing customer sales, which resulted in a 6% increase in monthly sales. Maintained productive relationships with existing clients through exceptional personal follow-up after sales. Worked directly with GM, Senior Visual Directors and District Leaders in order to achieve company and sales goals each month. 10/2015 to Current Editorial Producer Company Name － City , State Worked in direct relation with designer during editorial production to create the look and feel of the brand. Shot and produced look books for Fall2015/Spring 2016 Directed all styling and outfitting for a production cast of more than 12 actors and actresses. Collaborated with modeling agencies, stylists, editors and designers to effectively elucidate the Altaf Maaneshia brand during production. 09/2015 to 01/2016 Editorial Director Company Name － City , State Carefully maintained over $15,000 worth of brand merchandise. Carefully maintained over $6,000 worth of production equipment. Managed campaign and advertising budgets up to $4200. Co-Produced, Directed and filmed editorial campaigns for FALL/WINTER 2015 merchandise. Collaborated with brand representatives to guarantee satisfaction with advertisements. Managed editorial content during post-production for distribution to editors Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups in regards to product. 08/2015 to Current Mens Fashion Editor Company Name － City , State Wrote unique text for Fashion websites, including general and branded content. Produced and directed editorial campaigns in response to feedback from the creative director, account teams and clients. Liaised with production companies, photographers, typographers, designers and printers in order to produce content for publishing. 07/2015 to Current Sales Professional Company Name － City , State Maintained productive relationships with existing clients through exceptional follow-up after sales. Maintained up-to-date knowledge of client buying habits. Identified customer needs through market research and study. Evaluated competitors and performed market research. Monitored customer preferences to determine focus of sales efforts. Increased purchase totals by recommending additional items. Worked with management to identify trends and developments that might influence sales. 04/2014 to 01/2015 Stylist, Visual Artist and Sales Company Name － City , State Manages projects according to time-line and seasonal changes. Reorganized the sales floor to meepany demands. Designed displays to make the store experience interactive and engaging. Updates fashion accessories and samples with clientèle on a seasonal basis. Researched current and past business performance using online systems and available reports. 03/2012 to 05/2012 Intern, Creative Design Specialist Company Name － City , State Organized and maintained accessories and clothing in the shooting area. Displayed and presented clothing and merchandise for fashion shows. Planned and organized corporate media and other special events. Assisted imaging team members with product styling, prep and post production. Selected and set up motion picture or film cameras and accessories. 01/2012 to Current Production Manager, Director Company Name － City , State Observe sets or locations for potential problems and to determine filming and lighting requirements. Supervise and coordinates the work of camera, lighting, design, and sound crew members. Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized. Education 2016 Bachelor of Science : Production Managment Hunter University － City , State Communication-Journalism, Media Studies, Film Studies and Creative Writing. 2014 Bachelor of Science : International Affairs University of Ballarat － City , State , Australia ​ Social Science, Arts and Humanistic Studies, Global Politics and International Relations, Creative Writing and Humanistic Studies (21W) Skills Film and Photography: Camera operating, film directing, art directing, creative planning, production management, budgeting skills, non-linear editing, creative writing, product advertising, editorial. Production Managing: Advertising, brand management, Strong interpersonal skills, client contacts, special events, market research, marketing strategies, merchandising, modeling, selling, trend awareness. 

APPAREL

SENIOR SOUS CHEF Summary Chef with nine years of culinary experience and eleven total years of hotel experience. Skilled in leading and Raised banquet quality of food at the Renaissance Grand in St.Louis 39 points in a 6 month period Executed planned events such as Nola goes pink, Essence Fest and also New Orleans Food and Wine Festival motivating a team and consistently meeting my GSS quality of food goals. Highlights Trained in Sous Vide cooking Menu development Talent development Atlas Experience working Carpedia Modernist cooking knowledge Accomplishments 2014 silver medal winner in New Orleans Wine and Food Experience Raised the AES from a 50(previous leadership) to an 82 at the New Orleans Marriott Manager of the Quarter Nominee Fourth Quarter 2014 Cooked for Marriott Board of Governors Improved the food quality of food score 6 points at the JW Marriott Pilot Hotel for Chef's Market/ Fresh Bites  Experience 04/2016 to Current Senior Sous Chef Company Name － City , State Oversee three different outlets Improved Restaurant Quality of Food by 6 points in 2 years Developed menus for breakfast, lunch and dinner Achieved 87 for Associate Engagement Survey during my leadership Worked extremely close with Carpedia( consulting firm) Currently managing 3 managers and over 60 associates 15.6 million in food sales for 2016 04/2015 to 04/2016 Sous Chef Company Name － City , State  Oversaw the pm culinary operations Improved quality of food scores by 3 points during first year on the job Trained and developed new Assistant Sous Chef and lead cook Assisted the Chef in achieving not only GSS goal but also financial Assistant Sous Chef Company Name － City , State Made schedules Scored an 82 on the AES survey bridged the gap between am and pm attended WIG sessions won silver medal in the NOWFE competition menu development. 12/2014 to 04/2015 Kitchen Supervisor Company Name － City , State Oversaw the am shift Part of a renovation(M Club) Did scheduling and ordering for the hotel restaurant 02/2014 to 12/2014 Banquet Cook 2( Lead Cook) Company Name － City , State Attended daily BEO meetings Prepped and fired functions for upwards of 1500 guests Prepared tastings for VIP clients Delegated prep lists and daily cleaning lists to the team Education 2005 GED : General SWIC － City , State , United States Skills Highly Focused and Driven High Volume Production Capability High Profile Events Reliable

CHEF

SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative and Quantitative Analysis Public Speaking Experience Company Name City , State Social Media Coordinator 06/2017 to 12/2017 Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts. Promoted new products with weekly posts of both local and and world class wines/ beers. curated content based on insights such as audiences reached, and peak times of day/ week. Company Name City , State Bartender 10/2017 Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases. Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event. Company Name City , State Shift Lead 09/2016 to 09/2017 Brought employee training attainment from 44% to 100% in three months, surpassing the district stores. Wrote weekly schedules bases off of projected sales. Assisted in developing promotional plans to reach sales goals. Certified as a. Company Name City , State Office Assistant 01/2018 to 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales

DIGITAL-MEDIA

ASSEMBLY MECHANIC Summary Aircraft Mechanic with 16  years experience. Extensive background in rotary wing and fixed wing aircraft. Skills VISIPRISE, KRONOS, SAP and EWI programs Blueprints Fiberglass, composite and sheet metal Fuel Systems Powerplant Blade Track and Balance Vibration Analysis Leadership skills Aircraft Inspection Flight Controls Hydraulic Systems Transmissions Accomplishments Awarded (2) Navy Marine Corps Achievement medals. One for the success of the shop I supervised. The second for my Quality Assurance duties. Experience Assembly Mechanic 09/2014 to 08/2016 Company Name City , State Sheet metal mechanic Boeing 737 fuselage assembly line. Crew leader of a 3 man team, installing aft fuselage belly skins with minimal quality defects and under the required bar line, at a move rate of (2) units a day. Flight Inspector 10/2010 to 06/2013 Company Name City , State Functional Test QAR V-22/UH-1/AH-1Z Performed audits on numerous functional test procedures to include: line clearance inspections, final inspections of component installation. Trained new Inspectors in procedures and aircraft systems. Tracked and maintained aircraft serialization logs. Assembly mechanic for V-22 final assembly. Installed major aircraft components such as engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems. Composite repairs. Worked close tolerance holes. Used multiple precision measuring tools. Aviation Machinist Mate 09/2000 to 10/2010 Company Name Supervised 60 maintainers. Performed scheduled and unscheduled flight line maintenance of 16 Sikorsky MH-53E's. Full system QAR. Aircraft vibration analysis and rotor tracking systems certified. Performed work center audits on tool control, maintenance publications, FOD program and safety. Flightline Troubleshooting Knowledgeable in hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire and wheel maintenance and fuel systems. Overhauled F-110 GE Powerplants for the Navy's fleet of F-14's Overhauled F-404-GE-400 and 402 High Pressure Compressor modules for the Navy's fleet of F-18's Collateral duty inspector for both engine platforms. 05/1999 to 09/2000 Company Name City , State Entry level mechanic T-34 Mentor. Performed scheduled maintenance. Introduced to aircraft systems and functions. Education and Training High School Diploma 1999 Skills Flightline Maintenance  Intermediate Maintenance Inspection Assembly  ​

AVIATION

HR COORDINATOR Summary Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims. Accomplishments Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare. Employee of the Month-2005 (Academic Counselor, University of Phoenix). Performance Achievement Award-1998-Account Executive, Xerox Corporation. Total Quality Management Training-1999, Xerox Document University. Experience Company Name January 2014 to Current HR Coordinator Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres. Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies. Coordinates with the licensure associate to ensure applicants meet licensure qualifications. Refers qualified teachers to administrators for interview. Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions. Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants. Ensures that all employment interviewers are trained and recruitment materials are accurate. Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures. Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances. Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies. Travels 35% for out of state recruitment. Performs other related duties as assigned. Company Name January 2011 to January 2014 Human Resources Consultant Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures. Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity. Manage the coverage of the Employee Relations Hotline and the Investigation Process. Work closely with the Grievance Coordinator and collaborate on projects. Establish and maintain effective working relationships with other departments/agencies and external resources. Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening. Updates and maintains data in HRIS applicant tracking database. Participates in job fairs and participates on interview panels. Company Name January 2007 to January 2010 Human Resources Manager/Coordinator City , State Set up entire HR department for new start up hospital. Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments. Served on the Senior Leadership Committee with Doctors and departmental leaders. Developed and administered an effective full cycle recruitment program. Coordinated and consulted with hiring managers on staffing needs. Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers. Facilitated the Employee of the Month Program. Conducted new employee orientation and administered identification badges. Monitored unemployment claims and appeals. Developed and maintained affirmative action program. Maintained other records, reports, and logs to conform to EEO regulations. Provided mandatory professional licensing verifications, background checks and drug testing. Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data. Managed the process for separated employees. Hosted staff town hall meetings and encouraged survey participation. Ensured compliance with federal, state employment laws and regulatory agencies. Company Name January 2006 to January 2007 Human Resources Manager City , State Managed a staff of employees and assisted with HR functions. Developed and distributed employee newsletter. Managed workers' compensation program. Maintained workplace accident reports and completed all OSHA reporting. Managed organizational processes such as new hires, change of status, terminations and Leave of Absences. Coached Management staff on performance issues and Human Resource compliance. Coordinated employee events such as team building, rewards and recognition. Achievement/Recognition:. Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011). Education University of Phoenix December, 2006 MBA : Human Resources Management Human Resources Management Old Dominion University May, 1993 BS : Secondary Education State Secondary Education VCU School of Business November, 2008 SHRM Class Certificate Grace E. Harris Leadership Institute, VCU School of Business 2012 Work History Company Name Company Name Skills administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher

HR

LICENSE CONTRACTOR Summary Detail-oriented specializing in Residential and Commercial construction with sales and professional development experience with more than 30 years of expertise in all facets of the construction industry. Verifiable track record for successful completion of multi-million dollar projects that consist of high rises located in the Las Vegas and Chicago downtown areas through coordinating trades, developing partnerships, and building positive rapport with architects, engineers, local officials, vendors and clients while maintaining costs. Well verse in contract negotiation , project budget , impending designs issues, document preparation, building code regulations, material procurement, and site management through certification of occupancy . Areas of Expertise Include:   *leadership & Team Building * Quality Control Management *Permits & Building Codes * Workplace Safety & Compliance *Construction Planning & Scheduling *Organization & Time Management *Critical Path Project management * Vendor & Materials Management *Budget Analysis * Estimating Job Cost Highlights Knowledge of and experience working with Paint Experience with various hand and power tools and heavy equipment Skid steer Loader, Meg-roller and forklift Experience working on high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical Software MS Office Proficient Concrete estimation Superb management skills Project budgeting Cost control Experience License Contractor January 2011 to February 2016 Company Name － City , State Led the planning, budgeting and direction of all construction projects. Managed projects such as painters, carpenters, labors, electricians, plumbers, and HVAC installers Responsible for runoff and ordering of materials Managed time and payroll for 20 plus employees Analyze and interpret blueprints for projects to insure quality of work. Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor's consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of 20 onsite general contractors for over 5 years. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Foreman January 2008 to January 2011 Company Name － City , State Interface with various contractors, owners and regulatory advocates to determine appropriate project handling. Managed 25 plus employees. Experience in understanding internal business strategies to develop working knowledge of industry practices. Analyze and interpret new M&P related to all guidelines inquires. Led and managed resolution of all issues during project construction and commissioning phases. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Properly maintained all onsite equipment and vehicles. Foreman January 2004 to January 2008 Company Name － City , State Work with surveyors and engineers for site layout Placed orders for projects and maintain stock levels Managed 35 plus employees Prepare and maintain reports regarding day to day operations Ability to build strong working relationship both internally and external. Assisted the project manager with bidding new jobs and projects Managed a team of 35 on-site general contractors . Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Carpenter Foreman January 1987 to January 2004 Company Name － City , State Work with surveyors Managed Safety environment Blueprint reading Maintain stock level Effectively managed a diverse crew of 35 with time and payroll Education Engineer Chicago State University － City , State , USA High School Diploma Leesville H.S. － City , State Skills 30 years in construction industry Fast learner Committed team player strong in consistently meeting and exceeding business and performance goals Ability to work independently OSHA certified

CONSTRUCTION

FINE JEWELRY CAD DESIGNER Summary Two years' experience as a fine jewelry CAD designer - Seven years' experience as an Illustrator jewelry designer - Founder and lead designer of Z LIU Design Highlights Z LIU Design Certified in advanced Matrix 8 and T-Splines programs Proficient in technical drawing, from Illustrator sketching to advanced Matrix CAD/CAM Proficient in Adobe Creative Suite along with Microsoft Office applications Impeccable attention to detail and organized Bachelor of Fine Arts and Audio-Visual Editing Accomplishments Featured Interview in PaperCity Magazine Dec 2008 spotlighting Z LIU Designs, a fine jewelry line that was carried by Stanley Korshak in Dallas. http://www.papercitymag.com. Experience May 2016 to September 2016 Company Name City , State Fine Jewelry CAD Designer Create original and complex CAD designs for stock and Neiman Marcus. October 2015 to February 2016 Company Name City , State Fine Jewelry CAD Designer Design custom-made fine jewelry in CAD using Matrix 8. Create photo realistic CAD renders for customer approval. Satisfy customer needs and increase sales. Operate Solid-Scape for daily 3D print. March 2015 to August 2016 Company Name City , State Fine Jewelry CAD Designer Design classic fine jewelry in CAD using Matrix 8. And making sure that all designs can be manufactured, produce water tight STL files ready for 3D Print. October 2011 to May 2013 Company Name City , State Jewelry Image Retoucher MAC environment, make realistic presentations for fashion and retail focused catalogs and E-Commerce in a high-paced studio environment. August 2008 to October 2010 Company Name City , State Jewelry Designer Developed new original designs and interfaced with factory production oversea. Specializing in designing fine bridal diamond jewelry for JCPenny, Zale's, Macys etc. February 2005 to August 2008 Company Name City , State Founder, Jewelry Designer, Retoucher Created original 18K fine jewelry that was carried by Stanley Korshak from 2008 to 2010. Ms.Leah Adler and Ms.Sue Spielberg both ordered 18K semi-precious original design earrings when they saw our ad on New Yorker Magazine. Education March 2015 Academy Gemvision City , State Certificate advanced Matrix 8, T-Splines October 2014 GIA City , State Matrix 7.5 Comprehensive CAD/CAM Certificate 2014 GIA Colored Stone Essential Certificate September 2012 University of the Arts London City , England High-end Photography Retouching Certificate May 2003 Brookhaven College City , State Fine Arts Drawing, Jewelry Technology Associate of Arts Fine Arts Drawing, Jewelry Technology June 1993 Navy Education University City , China Bachelor of Fine Arts and Audio-Visual Editing Professional Affiliations GIA Alumni Association 2014 - Present Languages Fluent in multiple languages, English and Chinese, written and verbal Skills 3D, Adobe Creative Suite, photo, ad, Arts, attention to detail, CAD/CAM, catalogs, designing, E-Commerce, English, fashion, drawing, Illustrator, MAC, Microsoft Office applications, Photography, presentations, retail, sales, sketching, written

DESIGNER

CASHIER Summary Responsible Kennel Attendant who remains clearheaded in the face of emotionally demanding jobs. Effectively soothes and manages difficult animals.Has Experience With Caring for Dogs of all ages and Has had training at Animal shelter for behavior and Kennel Responsibility's. Highlights Arts and crafts aptitude Conflict resolution techniques Calm and patient Creative arts talent Training in food handling preparation Active listener Positive and cheerful Creative arts talent Conversant in korean Experience December 2015 to February 2016 Company Name City , State Cashier Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. September 2015 Company Name City , State Apparel Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. to Apparel. January 2013 to August 2015 Company Name City , State Care-giver Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Education 2017 Chandler gilbert community college City , State , USA Associate of Arts : Early Childhood Education/English second language Currently Finishing up First year of college, Majoring in Early Childhood Education/English second language 2015 Adult Education school City , State , USA GED : High school Graduated 2015 Skills Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Self-Confidence Handling Pressure Leadership Creativity

APPAREL

PAYROLL ACCOUNTANT Summary Has a strong work ethic with over 7+ years working in a fast paced environment providing high level support for senior management and various department teams. Extremely experienced in handling Administrative, Accounting, Payroll, Human Resources, and clerical tasks. Excellent at multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals and deadlines, and working in an individual and team work environment with little oversight. My business background allowed me to obtain the skills to be very organized, detailed- orientated,  professional, confidential, trustworthy, patient, helpful, trainable, dependable, and resourceful. Highlights Microsoft office (Word, Excel, PowerPoint); internet and Outlook QuickBooks SKILLS: QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, and Pro Series Strong interpersonal, analytical, problem analysis, technical, organizational, communication, and data entry skills. Journel entries sap professionalism, adaptable, and trainable. Efficiently able to multitask while adequately consistent with prioritizing tasks Strong leadership with great attention to detail for optimal results Experience Payroll Accountant Apr 2014 to Current Company Name － City , State ●     Processed and managed payroll for over 500+ union and non-union employees on bi-weekly basis ●     Worked closely with CFO and Controller handling month end close projects, audit, and other special projects. ●     Mentored and trained C-level, Managers, and Staff on ADP (Human Resources and Payroll process functions). ●     Maintained a system of confidentiality and internal control safe guarded policies with compliance to GAAP. ●     Coordinated as well as trained both HR and Finance team with inputting new hires, terminations, benefits deductions, tax exemptions, accruals, payouts, union, PTO, and salary information in ADP. ●     Main point of contact when answering payroll inquiries professionally via phone, emails, and in person. ●     Monitored and kept track of employee wages, hours, PTO, deductions, accruals, taxes, and other data in ADP. ●     Prepared daily, quarterly, monthly, and annual reports (Payroll Template, NYS45, 1095, W-2, Journal entries, Overtime, Hours, and Inventory report) for CFO, Controller, head of each clinic department analysis. ●     Reconciled START 4 bank accounts, pensions, payroll summary, 403b, and garnishment deduction payments. ●     Handled submitting Voya payments, garnishment check payments, sorting and distributing employees' paycheck. ●     Implemented new payroll processes to reduce having payroll discrepancies and cutting manual checks. ●     Generated and provided various reports for upper management analysis upon request in ADP for each pay period. Received, filed and processed paperwork and documents for on-boarding employees. Assisted in implementing [Type] program which decreased payroll errors [Number] %. Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings. Reduced payroll accrual processing time [Number] % by using payroll reports and [Software] . Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources to pay out bonuses, severances, service awards and special payments.  ​ ​ Accounts Receivable Nov 2013 to Apr 2014 Company Name － City , State Created payment entries and batches of over 800 invoices. Handled the checks and kept record of all the Cash received in excel. Aided in creating and sending out Notice of Cancellation letters to companies with overdue accounts. Resolved in getting the company 100% caught up with cancellation letters to 1000+ past due accounts. Managed to get 80% of incoming profits from overdue accounts. Accounting/Finance Intern Jul 2013 to Aug 2013 Company Name － City , State Retrieved, posted, printed, and inputted journal entries. Assisted with bank reconciliation, and inserting data for company books. Attentive in handling daily cash sheets, weekly A/P outlays, and running A/R, A/P, and G/L queries in excel. Main Accomplishments:. Gained functionally overview of daily operations of Accounting/Finance daily tasks. Accounting Assistant Sep 2012 to Feb 2013 Company Name － City , State Aided the A/R and A/P department with reconciliation of 100+ invoices per day using excel. Matched, Coded, and batched invoices received and given to me by supervisor. Created, prepared, and organized files and documents for easy retrieval for my coworkers and supervisor. Main Accomplishments:. Helped organize files and folders for Auditors in a timely neat fashion. Recorded and kept record of all invoices. Administrative Assistant Mar 2008 to Apr 2011 Company Name － City , State Prepared and sent over 100+ registration papers making sure everyone received timely and complete information. Managed, filed, organized, and retrieved 1000+ students and staffs files with respect to confidentiality. Successfully aided in helping 100+ students per week with inquiries regarding registration. Successfully organized over 200 files for easy access for my supervisor, coworkers and professors. Education Bachelor of Science , Accounting May 2014 William Paterson University － City , State GPA: GPA: 3.3 Accounting GPA: 3.3 Work History Company Name Skills ACCOUNTING, A/P, attention to detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables

ACCOUNTANT

CONSULTANT Objective Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience.  Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes.  Thrives on working in a team environment to provide an efficient and positive patient experience. Licenses In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer. Professional Experience 09/2016 to Current Consultant Company Name － City , State Experience in ACHC accreditation and compounding product development.  Pharmacy workflow solutions and marketing strategies.  Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process. 02/2016 to 08/2016 Pharmacist in Charge Company Name － City , State Set up a newly purchased pharmacy that specialized in non-sterile compounding.  Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements.  Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements.  Enjoyed managing a team to promote a positive and efficient work environment. 10/2015 to 02/2016 Staff Pharmacist Company Name － City , State Gained initial non-sterile compounding experience.  Involved with processing, verifying prescriptions, and product verification.  Learned record keeping for compounding ingredients, batch and patient specific compounding.  Worked to create optimal workflow, product marketing, and develop business. 06/2012 to 10/2015 Staff Pharmacist Company Name － City , State Pharmacist with diverse experience within the company.  Staffed at a high volume 24 hour store and a clinic store.  As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores.  Promoted immunizations and enjoyed patient interaction and counseling. Skills Pharmacy operations Prescription compounding and dispensing Inventory control Non-sterile compounded medication development Business development Team building Patient counseling Microsoft Office Intercom Plus BestRx Education and Training 2012 Doctor of Pharmacy University of the Incarnate Word － City , State 2003 Bachelor of Science : Economics Texas A&M University － City , State

CONSULTANT

SR. FREELANCE DESIGNER/PRODUCT DEVELOPMENT MANAGER Summary Product Development Manager/Sr. Designer of Apparel, Packaging, and Graphics. Responsible for delivering the fashion needs on a wide range of products. Ability to collaborate with the Product Development team, to execute production. Create trend/theme boards, color palettes and hand/computer sketch. Strong understanding of production as well as cost structure and technical packages. Ability to provide clear, accurate, and complete specifications for each style. Area of Expertise: Strong fabric knowledge of Cut n Sew, Woven's, & Sweaters;        Skills Adobe Creative Suites-Illustrator, Photoshop, Indesign-CC, Microsoft Office- Excel, Word, Power Point, Lotus Notes, Outlook. CAD- Ned Graphics-Easy Weave, Easy Knit, Coloring and Repeat. Working knowledge of U4ia and Kaledo. PDM/PLM. Experience Sr. Freelance Designer/Product Development Manager 07/2012 to Current Company Name City , State Worked cross functionally while building and maintaining relationships with product development departments. Execute all product details including construction, detail, color, form, style, fit, graphic application, trim, etc. Worked directly with clients through out all stages of development to production. Worked with clients in selling and designing the interior of their homes at BALLARD DESIGNS/POTTERY BARN KIDS. Developed packaging for multiple apparel /footwear companies with TJX/AVERY DENNISON. Designed graphic design -t-shirts/pet wear with B POSITIVE PROJECT/PETRAGEOUS DESIGNS. Designed Children's apparel including sleepwear, sweater sets, rompers, dresses for BABY TOGS/BABY FAIR/ZUTANO. Sr. Apparel Designer/Product Manager 10/2002 to 06/2012 Company Name City , State Managed and developed product development process. Designed artwork and graphics for specific classifications in apparel focusing on Men's, Ladies, and Children's apparel.  Worked with product teams to build and design garments that fit into a costing structure while providing new and exciting assortments. Cross functional leader led all teams including merchants, overseas offices, management, and product development to drive accountability and enroll the team in the commitment to meet the business objectives. Use relevant and appropriate resources to accurately determine, anticipate and validate current and future trends, competition, retail landscape and business drivers. Grew Children's Sweater business from $100,000 business to a $10,000.000.00 business in 10 years. Designed 600 unique styles in a 4 month period of time. Saved 30K on print development by utilizing artwork and prints from all departments. Monitored production flow in accordance to the company calendar. Reviewed WIP (work in progress) reports to ensure on time delivery. Provided accurate sketches including detailed close-ups for technical designs. Approved Submits including lab dips, knit downs, strike offs, label/packaging, and fit for production. Trained and mentored team of 3 Designers and 20 Freelance Contractors. Senior Designer/Product Manager 09/1999 to 10/2002 Company Name City , State Merchandised and designed the product line for children's and junior's cut -n- sew, and woven fabrications. Supervised the sourcing process to achieve the best possible cost throughout the creation process. Managed sourcing and ordering of fabric yardage, and trim details for specific classifications each season. Created and utilized PDM to design sketches and specification pages. Attended all fittings for prototype meetings and production samples. Responsible for merchandising the Apparel product per delivery. Partnered with team throughout the development cycle from initial tech pack, print and fabrications to end product. Responsible for completing all technical line drawings, keeping visual needs up to date, building detailed tech packs. Present effectively and confidently to all levels of the organization Prepares global price proposals using established tools and guidelines. Consulted with Buyers and MMC when competitive situations arise. Traveled to overseas offices in Asia 2-4 times a year to ensure correct fabrication, development, and execution of production was accurate. Strong organizational, time management, communication and presentation skills. Managed 2 designers, created and mentored the designer's pathway for growth to be promoted. Home Textiles Account Manager Company Name City , State Managed development process from design to implementation- home décor, candles, seasonal products, domestics, and home textiles. Worked with the overseas factories to sample, negotiate price and package the line items for sale. Worked with buyers in development and offshore sourcing for seasonal programs. Presented and merchandised plan-o-gram with Buyer for seasonal programs and end caps. Worked with the designers on creating bedding, and window treatments tocreate a mix and match line. Responsible for executing key strategies for all projects, while creating mood boards to aid buyers. Managed a team of 4 Assistants. Education and Training Bachelor of Science : Textile Design 1992 Syracuse University City , State Skills Product/Brand Development Trend/Color  Sourcing/Negotiation Print Repeat/Textile Design Technical Fit Knitwear Expert

APPAREL

SENIOR FINANCE ASSISTANT Summary To obtain a position where I can be an asset to the company, along with development of new skills. Highlights 4 years experience with Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system Thrives under pressure Excellent time management skills Analytical     Customer-oriented Basic understanding of Quicken  Computer proficient Critical thinking Financial statement analysis Accomplishments Assisted in the centralization of accounting to the Bloomington-Normal corporate office.   When multiple co-workers were out of the office I covered all of the PZ01 forms that came into the mail box processing over 99% of them and keeping the team from falling behind on them for that day receiving an "On the Spot" award for my accomplishment.   I hold the record for the most Premium Fund Account reviews to be done in 1 day on my team completing 16 reviews in 1 day while still maintaining a quality score of 97%.   Came up with multiple ideas to make processes on our team more efficient for example sometimes we would get questions about what review materials we have received and what we still need from agents and we would have to go pull the file and locate it in the file room every time but instead I suggested we all get read only access to the tool we use to check in materials to be able to see on demand what they are missing and what we still need so no longer did we need to go track down files to complete this task. Experience 07/2012 to 06/2016 Senior Finance Assistant Company Name - City , State I worked on two different teams during my employment at State Farm, one was Suspense and the other was Premium Fund Account Review.   Suspense: (2012-2014) Processed credit card refunds. Processed PZ01 forms that would be requested mainly from the fire division to change policy information. Worked Control D listings to clear items that didn't match off via journal entries in Oracle. Worked Agent returns where retired or working agents owed State Farm money and we had to set up payment plans or collect on that money and then clear the listing. Worked employee returns where employees would write bad checks at company stores or mail rooms for stamps or postage and we would have to contact those employees and collect from them. Took phone calls and provided remarkable customer service to everyone that called in with a question and went out of my way to try to provide an answer to each caller even if it wasn't in my expertise I would try to get them to someone directly to get there question answered instead of just transferring them along as I try my best to make every call remarkable. Had to complete "FARs" (Financial account reconciliations) on a monthly basis to make sure all the accounts you were responsible for balanced out at the end of every month via lotus notes program. Premium Fund Account Review: (2014-2016) Worked material check in where you would need to collect mail as well as faxes and check in the materials received from agents into the system and then file there folders to be reviewed. Processed agent premium fund account reviews on a daily basis for compliance problems and making sure everything they did in the office was done correctly and timely. Analyzed bank statements, quicken bank registers and reconciliations as well as manual copies, reviewed history of altered money reports and deposit to activity ratios to make sure everything matched up and that there was no money missing. Made sure nobody was stealing in the agent offices and if there were any discrepancies informed the agent about them.  Assisted agents in finding or fixing reconciliation errors or balancing issues. Took phone calls on a daily basis providing remarkable customer service. 07/2011 to 07/2012 Associate in Financial Shared Services for State Farm Company Name - City , State Got placed on the Suspense Team processing emails and completing credit card refunds for customers throughout the united states for all agents when they needed a refund and sent through a refund request form. ? 05/2007 to 07/2011 Laborer/Book Keeper/Apprentice Company Name - City , State Schedule installs for customers. Assist plumber in installing product. Clean & restock the work vans regularly. Do the accounts receivable and payable in the office. Finish invoices and mail them out to customers. 05/2006 to 08/2006 Laborer/Yard Worker Company Name - City , State Anything asked of me by the Yard Supervisor. Running heavy machinery/implements to complete certain tasks. Random labor intensive tasks such as shoveling/raking/digging. 05/2004 to 08/2007 Floor Installer Company Name - City , State Clean and load truck with product. Remove old product from the floor. Install new product on to the floor. Be as clean, organized, and courteous as can be on each and every job. Education 2009 High School Diploma Bloomington High School - City , State 2010 General Studies Heartland Community College - City , State ?1 Year of college completed Fundamentals of Accounting Course completed through State Farm Skills - Fast Learner - Organizational Skills - Very efficient minded - Problem Solver - Fast Learner - Very Adaptable - Team Oriented

FINANCE

ADVENTURE RUN COORDINATOR Career Focus I am a fitness enthusiast and enjoy living a healthy and active lifestyle.  I currently oversee and coordinate many aspects of events in the running community which has made me efficient, a quick problem solver and very attentive to a customers needs or concerns.   Core Qualifications Time Efficient Encouraging  Organized Active  Self-Motivated Energetic Hard worker Goal Oriented Education and Training Bachelor of Arts : Psychology Sociology , May 2013 Arizona State University － City , State , United States GPA: GPA: 2.3 GPA: 3.0 2.3 GPA: 3.0 Minor-Sociology  Interests Being active in the community.  Setting fitness and running oriented goals and achieving them.  I signed up for a full 140.6 Ironman in Arizona in 2014 and successfully completed it in November 2015.  I enjoy running long distances, cycling, hiking, swimming and anything outdoors or that involves being active.  I also enjoy helping others through charity projects, events and fundraising.  Skills Have experience working on multiple different POS systems, Microsoft, Excel and other organization sites used for scheduling.  Also, very experienced with G-Drive and all its applications.   I am a quick and efficient problem solver when hit with an issue whether it being working under a short time frame or scheduling and unexpected issues that arise.   Managing and communicating with others, not only staff members with information but also leading a team on a regular basis.   High and motivating energy when working with others but able to adjust is to an appropriate level. Accomplishments Finishing Ironman Arizona (140.6 Miles)- Not work related but trained roughly 20 hours a week while upholding great performance at work. It required excellent time management skills, relentless drive and motivation from within. Adventure Run Coordinator-Hosted free community monthly runs ranging from 250 to 550 (two different locations), motivated them and marketed the event to increase by 12% over two years with 30% of the participants being brand new. Also, managed and communicated with staff and volunteers details and tasks throughout event. Girls on the Run Coach Fall/Spring of 2013- Leading and teaching young girls life skills through running (30 girls at age of 9-11) Team in Training Captain Spring 2012- Motivating other runners and walkers on the team as they trained and reached their goal of running a marathon, via in person, email and while out running. (12 participants) Work Experience Adventure Run Coordinator January 2014 to Current Company Name － City , State Adventure Run is a free monthly fun run produced and owned by Road Runner Sports.  I am the coordinator for two of them, (the two available in Arizona).  The duties and commitments are at large variety.  As a representative and coordinator for the program, I am in charge of permitting for the event and charity beer garden, some levels of sponsorship and vendors.  Securing local vendors and sponsors as well as locations for post run celebrations.  Along with these responsibilities, I am in charge of setup and tear down.  I am on the mic during the event of about 500 people, manage up to 25 volunteers at a time during the event and effectively schedule them, and communicate details and important facts with the staff.  Other additional responsibilities are promoting the event to the surrounding running and fitness community.  I am required to be time efficient, extremely organized and prepped along with the ability to be flexible and overcome unexpected obstacles such as weather changes, cancellations, people running late and being short staffed all while remaining calm and high energetic.   Grassroots Marketing Representative May 2013 to Current Company Name － City , State As a Grassroots Marketing Representative I have a mixture of duties and responsibilities.  I am the community outlet for both Arizona stores and am in charge of booking group runs, clinics for local teams and packet pick ups for races.  I reach out to local gyms and community vendors, charity partners that could have potential partnerships with Road Runner Sports and figure out the best fit for both parties.  I also am in charge of managing my own schedule and both Arizona's stores event calendars as well as a budget for the store's events.   Cash Wrap October 2011 to May 2013 Company Name － City , State Help customers, new runners and old, find the best items to fit their needs.  Also, make recommendations and answer any questions in regards to the customer's running.  Multitask while checking customers out, answering phone questions and in person.   Operations January 2011 to September 2012 Company Name － City , State Greet and check all members of gym in after opening up the facility alone.  I also answer all incoming calls and either help assist with their concerns and questions or direct them to another associate.  I sign in and ring up guests, make appointments for a variety of services and cancel, and renew memberships.  This requires me to be very successful at multitasking and a leader.  I must always be on time and have a positive upbeat attitude and always am required to think of the customer first.  As it being a company that portrays healthy lifestyles, as an employee of the company are preferred to maintain one as well through physical activity at the facility, thus I am knowledgeable and passionate about it as well.  As well as work 8 hours a week in the childcare with children from the age of 3 months to 12 years old. Front Desk Fitness Attendant April 2006 to January 2011 Company Name － City , State During the Summer Kid's Camp I work as an Advisor where I plan daily team and individual activities, help with lunch process and swim sessions, oversee the children's participation and interact with them.  As a Sports Club team member, I make promotional calls for the member sales department, monitor nursery, and monitor pool.  In July, I work the DSL Swim Championships where I am required to support facility needs for each team; direct spectators to appropriate areas, maintain a clean, safe event site, and answer general questions.  Working with people one-on-one and the general public is second nature in this environment as I consistently address different questions and problems regularly. As an attendant, I work the front desk of the fitness center and monitor member's use of gym.  Other duties include:  Keeping equipment and fitness/ weight room, and towels clean and orderly, assist members with other questions that are frequently asked; make smoothies, work snack bar, conduct sales in sports shop.  

FITNESS

SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling 

ADVOCATE

DIRECTOR OF BUSINESS DEVELOPMENT Summary Self-starting business development expert with 20+ years as a top sales performer in various markets. Highly motivated and comfortable with new ideas, innovative products, corporate sales and start-up environments. Highlights Established track record of exceptional sales results Excellent communication skills Compelling leadership skills Results-oriented Self-starter Exceptional multi-tasker In depth knowledge of sales process Process-driven Experience Director of Business Development , 06/2014 to Current Company Name - City , State Increased sales revenue for software products in the blood banking industry. Managed budget forecasting, goal setting and performance reporting for all accounts.Identified strategic partnerships and gathered market information to gain a competitive advantage.Delivered performance updates, quarterly business reviews and planning meetings.Negotiated rates to cut costs and benefit corporate partnerships.Identified, coordinated and participated in client relationship-building activities and meetings.Developed growth plans by identifying key clients, key targets and priority service lines. Director of Business Development , 06/2014 to Current Company Name - City , State Achieved 125% of quota within the first year for sales of custom software development services.Cold and warm called 30 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Director of Business Development , 07/2014 to Current Company Name - City , State Executed industry validation of new product idea. Conducted product management for UI and front end development of new online marketplace. Developed marketing and sales strategy for onboarding suppliers and buyers. Director of Sales Operations and Business Development , 08/2011 to 06/2014 Company Name - City , State Implemented processes and procedures for sales, project management, and marketing for UI/UX service company. Developed strategic partnerships with key corporations for distribution and referral networks. Created marketing and business plans for top producing Realtors resulting in 48% increase in revenue. Designed and implemented new business model for leading profiling firm. Managed development of new assessment including new User Interface and CRM. Sales Director , 06/2009 to 08/2011 Company Name - City , State Achieved 172% of quota within the first year as Sales Manager of website development company. Increased sales revenue by 125% by second year. Managed 36 direct reports. Hired and trained all sales staff.Generated monthly and annual sales reports.Created and directed sales team training and development programs. Regional Publishing Consultant , 12/2007 to 08/2009 Company Name - City , State Implemented strategic plan to launch CA branch of Nashville based publishing company. Established regional awareness for regional services. Created presentations specific to marketing needs of potential clients. Developed strategic partnerships to establish referral network. Conducted C-level and director level presentations. Senior Sales Representative , 01/2004 to 11/2007 Company Name - City , State Most new customers company-wide 05 for real estate enterprise software company. Most revenue from new customers 06 - Increased revenue by 115%. Top Producer 07- Increased revenue by 60%. Averaged 85 outbound calls per day. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints. Led sales team at national conventions and regional training courses. Owner , 03/1999 to 02/2004 Company Name - City , State Grew company from home office and one truck to 3 regional offices and 9 trucks for food distribution business. Negotiated contracts for products, assets, and resources to drive lower operating costs. Leveraged sales to increase quality and bulk pricing of products. Recruited, hired and trained sales staff. Provided customer support and ran service calls. Branch Manager , 04/1996 to 03/1999 Company Name - City , State Increased monthly sales by 230% by implementing strategies to develop and expand existing customer base. Maintained fleet of 10 delivery trucks. Recruited and hired to ensure all sales/delivery vehicles were generating revenue. Created and performed sales training programs for new and current sales staff. Managed store inventory and reduced waste by 85%. Education Masters of Business Administration : Business Strategy , 2013 Western Governors University - City , State , USA Bachelors of Science : Business Management , 2011 University of Phoenix - City , State , USA Biology/Pre-Medicine Oklahoma Baptist University - City , State , USA Skills New Business Development Sales Management MS Office Suite Salesforce / CRM

BUSINESS-DEVELOPMENT

SENIOR TECHNICAL DESIGNER Summary Product Developer/Technical Designer with strengths in apparel, handbags and jewelry. I have an extensive knowledge of materials, manufacturing and quality assurance. Dynamic product engineer highly skilled in creative problem solving with exceptional collaborative and interpersonal skills, who illustrates sophisticated expertise in a variety of innovative approaches, to design, prototype and test creative products, services and experiences. I thrive working within a team environment and I have extensive experience working in partnership with domestic and international teams. Skills Adobe CS6 Adobe Illustrator Flex PLM Grovesite WebPDM Microsoft Word Excel Optitex Garment specs and sketches Fit Assessment Product Development Technical Direction, Line and Product Review Flat Pattern Making and Corrections Garment Construction Draping Accomplishments Events and Networking Pillar Lead on the LGBTA Business Council. Participant in BullseyeCrowd: an innovation execution platform to develop a place where anyone at Target can share their ideas and get access to the resources to turn their ideas into reality.to provide new market potential for Target. Experience Senior Technical Designer 03/2017 to Current Company Name City , State Senior Technical Designer 11/2013 to 02/2016 Company Name City , State Responsible for product creation and communication from design hand-off to production for SWAT TD for Children's apparel as well as Women's Jewelry and Handbags intermittently as needed. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiated through order placement. Provide technical direction, internally and externally, on corrective actions needed to bring samples to brand standards. Utilize written comments, sketches or photos as needed to communicate. Share information cross divisionally to ensure continuous implementation of best practices. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar creation and managing milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Identify efficiencies within my brand/category to support CTM initiative. Creation of product standards as well as Good, Better, Best costing grids for product categories that I have owned. Manage team of 2 - Associate Technical Designer and Product Development Coordinator. Assisted direct reports in career development as well as technical development at a product category level. Technical Designer II 06/2011 to 11/2013 Company Name City , State Responsible for product creation and communication from design hand-off to production for Shaun White Boys Apparel and Girls and Boys Accessories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiate through order placement. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Creation of product standards for product categories that I have owned. Technical Designer I 03/2009 to 06/2011 Company Name City , State Responsible for product creation and communication from design hand-off to production for Girls Woven Bottoms and Outerwear categories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Associate Technical Designer 02/2006 to 03/2009 Company Name City , State Worked on graphic tees for all Abercrombie brand product categories. Worked independently in Illustrator and PLM systems to create high quality tech packs and comments at all fit stages. Measured and evaluated samples for fit sessions to ensure on-body standards were met. Collaborated with merchant and design teams to create and distribute tech packs to vendor partners. Critically reviewed samples for issues and worked with vendor partners to establish production friendly constructions. Manipulated garments in fit sessions to reflect style direction based on design and merchant feedback. Adjusted and made pattern corrections based on garment updates coming out of fit sessions. Applied grading to patterns and evaluated graded nests for production to ensure visual and fit accuracy between all sizes. Education and Training BACHELOR OF SCIENCE : BUSINESS University of Central Missouri City , State , USA BUSINESS Skills Adobe, Adobe Illustrator, balance, concept, costing, delivery, Direction, functional, graphic, Illustrator, managing, market, Excel, Microsoft Word, PLM, Product Development, develop product, progress, quality, Quality Assurance, reporting, sketching, sourcing strategy, strategy, tops, written

DESIGNER

DIGITAL MARKETING COORDINATOR Skills PROFESSIONAL SUMMARY Digital Marketing Coordinator skilled in leveraging the power of blogs, online communities and social media platforms to increase brand awareness and boost brand loyalty. SEO optimization expert adept at creating highly-targeted web content that drives inbound traffic. CORE QUALIFICATIONS Strategic media placement Creative content Media relations Special events planning 5+ years customer service & sales experience. WordPress Google Analytics & AdWords Certified Adobe Photoshop Budget planning Reports generation and analysis SEO & SEM Experience Digital Marketing Coordinator 12/2016 to Current City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Managed all social media programs, including online reputation, blogs, and social networking. Planned and managed monthly budgets. Developed marketing strategies and campaigns each month. Maintained and updated websites. Increased following by over 400%. Sales & Customer Service Representative 02/2015 to 02/2016 Company Name City , State Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 30%. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. 03/2011 to 01/2013 Company Name City , State Achieved high sales percentage with consultative, value-focused customer service approach. Earned "Top Seller" for four consecutive times. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Education and Training Bachelor of Arts : Communications Cinema Arts. Communications, English and Journalism 2016 Vanguard University City , State , USA Communications Cinema Arts. Communications, English and Journalism Advanced coursework in Public Relations. Wrote and proofread many articles, press-releases, and scripts. Produced several student-films. Best film 2015 Academic Achievement Award. Skills Adobe Photoshop, approach, Budget planning, budgets, cashier, content, credit, customer service, Special events, Google Analytics, marketing strategies, market trends, Marketing, media placement, Media relations, networking, optimization, press-releases, Public Relations, sales experience, sales, scripts, social media platforms, Strategic, web content, websites, articles

DIGITAL-MEDIA

INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos. Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name － City , State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties. Quality Assurance IT Analyst September 2011 to January 2014 Company Name － City , State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 to January 2011 Company Name － City , State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Work with other business organizations and vendors to resolve any data or system issues. Provide visibility to department metrics by maintaining current information on HP's internal site. Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors. Customer Service Professional March 2007 to August 2008 Company Name － City , State Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner. Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool. Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs. Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers. Education BBA : Business Administration , 2015 Sam Houston State University － City , State , USA Skills Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements

INFORMATION-TECHNOLOGY

EXTENSION METHODOLOGIST Profile Self-motivated, honest, competent, innovative and easily adapt to new ideas. The knowledge and experience I have evidently accumulated through my academics at various levels of my University education and practical arenas have made me a versatile, quickly trainable, innovative and result oriented person capable of working under minimum supervision but yielding good results. I can work with different groups of people of different back grounds but giving excellent results. Highlights Well acquainted with Microsoft word, Excel and PowerPoint together with other Internet and computer basics. I have knowledge of analyzing data using statistical package for social scientists (SPSS) software. Having worked on various researches, I have the knowledge and skills required in conducting researches. This includes skills in designing data capturing sheets, capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings I also have excellent report witting skills Experience 03/2013 Company Name － City , State Extension Methodologist working for the government of the republic of Zambia (GRZ) in the ministry of Agriculture and livestock as an extension methodologist. The position which is the center for extension service coordination in the ministry of Agriculture and livestock under the department of Agriculture at district level. As extension methodologist I am involved in linking the governments extension officers to various stakeholders/organizations involved in Agriculture extension as a way of improving agricultural extension service provision in the district. Under extension methodologist, monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers. While working in this position, the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people. As an extension methodologist, I have participated actively in implementing agricultural projects run by some NGO's through the ministry of Agriculture e. g. Harvest plus in promoting vitamin A-rich orange maize in eastern province. 11/2012 - 01/2013 Company Name － City , State Research Assistant worked as research assistant at plan Zambia on staff work-force plan research. The scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its work-force team in order to improve its efficiency. While undertaking the duties as research assistant, experience in handling of some statistical packages like SPSS was amassed 06/2012 - 11/2013 Company Name － City , State Policy and Research Analyst (intern) worked as an intern at agricultural consultative forum (ACF) under research and policy section. Working under this section, I was exposed to different agricultural organization and this created so much diverse views about Zambia's agricultural sector. With ACF I participated in analysis and evaluation of various agricultural policies in line with how they affect Zambian agricultural sector. This includes the manner in which farming input distribution is handled and how it can be made efficient, an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the Zambian government. The production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations. 01/2012 - 02/2013 Company Name － City , State Research Assistant Worked as an enumerator in the conservation farming phase 2 research survey organized by the conservation farming unity (CFU) in conjunction with the independent management consultancy services (IMCS) during the monitoring of the progress and impact of conservation farming in Zambia. In these surveys, I perfected my skills in conservation farming as I practically evaluated the skills of the local farmers in conservation farming. The interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production. 07/2010 - 04/2011 Company Name － City , State Principal Investigator Participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of Dr. Daura at the university of Zambia. Under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed. Both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically Education 2011 The Universty of Zambia － City , State , Zambia Bachelor's degree : Agriculture Bachelor of Agricultural sciences (Animal Science major) 2004 Samfya Secondary School － City , State , Zambia Bachelor of Agricultural sciences : General School Certificate Languages Excellent in both spoken and written English. Fluent in Bemba and in Nyanja Personal Information Ernest Mwale Mupemo C/O Ministry of Agriculture and Livestock P. O. Box 560001 Petauke Skills COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written

AGRICULTURE

ADMINISTRATIVE COORDINATOR Summary Reliable and energetic arts administrator with a Master of Arts in Arts Management. A highly motivated individual with strong organizational and prioritization abilities. Areas of expertise include communications, public relations, marketing, event planning and outreach. Highlights ➢ Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Fundraising Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Event planning experience Experience Administrative Coordinator 08/2013 to Current Company Name City , State ➢Developed and implemented new scheduling system for special events, portfolio reviews and advising through Acuity Scheduling to replace cumbersome phone appointments Manage front line communication between students, faculty and administration, prepares written communication for prospective and current student admittance. Assist with PR/Marketing with CVPA Academic Affairs and Admissions Offices as well as outreach initiatives Serve as liaison for marketing School of Art Portfolio Review Day and Open House events to the community and local high schools Websites management (i.e. edits and updates) Schedules and coordinates School of Art Advisory Council meetings Manage portfolio review process, communication flow between prospective students, Admissions and School of Art staff and administration Administers and collates information generated throughout the portfolio and recruitment process Coordinate/schedule for special departmental events along with other staff Responsible for knowledge of all School of Arts programs and degree specifications Departmental e-mail communications Processing curricular paperwork, preparing syllabus for Web publication Departmental tours Portfolio review coordination, liaison between SoA and Admissions on portfolio reviews, developed electronic tracking system for portfolio reviews. Production Coordinator 06/2011 to 08/2013 Company Name City , State ➢Manage Center for the Arts internal production calendar Provide continuous data maintenance/entry in R-25 scheduling system (internal/external performances and scheduled rigging maintenance) to reflect consistency between performance calendars Rental recaps - track labor hours for FT staff and over-hire Coordinate hiring ushers and stage hands for events Managed HR duties to include time sheet entry, background checks, hiring employees, terminating employees, payroll modification Union payroll Secure specific performance equipment (i.e. rigging equipment, CO2 etc.) for upcoming performances from external vendors Assist Production Manager in performance logistics and assisted other production staff as needed; bulk purchase orders through eVA Assist with GMU required training. PR & Marketing Assistant 09/2010 to 01/2011 Company Name City , State ➢Identified and conducted market research to provide logistical marketing support to the Artistic Director. Gathered promotional material for summer classes Developed sponsorship package (included sponsorship letters, levels of sponsorship, sponsorship forms etc.). Provide PR and marketing support for Artistic Director. Assisted with developing creative summer camps and workshops Fundraising & Development Intern 03/2009 to 05/2009 Company Name City , State ➢Event management for Friends of the Hylton Provided staff support for annual fundraising event "Shooting for the Stars" Responsible for logistics of Friends of the Hylton Center (meetings, special events, catering and marketing materials) Prepare and distribute notices, agendas, meeting minutes Attend Friends of Hylton Center committee meetings Assemble donor kits and presentation materials for events Process donations and prepare acknowledgment letters and other correspondence Logistics of donor and volunteer cultivation Education Master of Arts : Arts Management 2009 George Mason University, College of Visual and Performing Arts Fairfax City , State , US George Mason University, College of Visual and Performing Arts Fairfax, VA M.A., Arts Management; 2009 Bachelor of Arts : Dance & Recreation 2004 New Mexico State University, College of Human Performance City , State , US New Mexico State University, College of Human Performance, Dance & Recreation Las Cruces, NM B.A., Dance; 2004 Skills Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Experience in event planning Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Familiarity with fundraising and development tactics

ARTS