Datasets:

preethu19

/

resume_data

like 0

DINING SERVICES COORDINATOR Professional Summary I have worked in fine dining, in hotels, for more than half of my career, and I also have experience in the hospitalsetting. I have been in the elderly care field for the last 20 years. I have menu creativity, and I can work a smallbudget or a large one. I don't believe in waste, therefore I will use leftovers to create wonderful soups sauces and salads. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Skills Team leadership Budgeting and finance Self-motivated Strong verbal communication Staff development Employee training and development Fine-dining expertise Ordering and invoicing CPR certification Committed team player Process implementation Institutional and batch cooking Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Food presentation talent ServSafe Certification Outgoing and energetic Training personnel Work History Dining Services Coordinator 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Dining Services Coordinator 07/2016 to Current Company Name – City , State 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Healthcare Kitchen Manager 10/2011 to 01/2015 Company Name AlabamaEstablished and maintained open, collaborative relationships with the kitchen team. Collaborated closely with theFood and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.Established healthful and therapeutic meal plans and menus. Coordinated nutrition care with other members ofthe health care team and delegated responsibilities. Dining Services Director 07/2007 to 10/2011 Company Name – City , State Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Skills Communication, training, empowering, budget control,  transforming leftovers into soups salads and delicious meals.  Development of a stable staff, and happy residents.  Able to generate all aspects of state regulations, Records and logs kept up to date.  Family Functions and special events  are especially fun and happy.  Professional and caring.  Able to adapt to any circumstance and cook to perfection. Education Bachelor of Science : Human Resources Management 1998 Faulkner UniversityMontgomery - State Human Resources Management Activities and Honors Certified in Serve Safe Management, and ongoing classes through the company understanding the agingindividual. These classes are for aging with dementia, as well as any other problems that the aging person mayhave. Although the classes are within the organization, They are very insightful, and informative. Therefore I amable to understand and comply with residents needs as well as pleasuresfor their favorite foods. I have justcompleted my certification through online courses for substance abuse counseling. I believe the more you knowthe more you can help someone else.

HEALTHCARE

CERTIFIED CUSTOM FRAMER Qualifications Ability to multitask. Certified in custom framing. Motivated to meet every deadline. Excellent communication skills Problem solver Experience Certified Custom Framer , 01/2015 to Current Company Name － City , State Providing great customer service in helping each customer pick design that best fits their needs. Managing time to meet deadlines. ​Helping out on the floor or at register when needed. Training new associates in the frame shop. Sales Associate , 09/2014 to 11/2014 Company Name － City , State Delivered excellent customer service by greeting and assisting each customer. Filled in positions when understaffed or a task needed to be completed.  Assisted manager in closing down store and cash registers at the end of each night. Visual merchandising through setting planograms and detailed recovery. Stocked inventory when shipments were received. Learned how to work with a team to accomplish greater tasks. Education High School Diploma : 2014 Trinity High School － City , State , United States 4.3 GPA Graduated with Honors Business manager on yearbook staff 

ARTS

ACCOUNT RECEIVABLE Executive Summary Champion of continual process improvements to create more efficient work environments. Leads by example, developing, mentoring and sharing best practices across lines of businesses. Analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements. Excellent communication skills, organizational skills and customer service skills. Supports diversity, organizational astuteness, and demonstrates consistent ability to develop and deepen client and partner relationships. Received awards for Customer service and satisfaction consistently ranked in the top 88%. Awarded top performer out of 18 location for consistent and precise working standards within the banking industry. Core Qualifications Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry Professional Experience Account Receivable January 2014 to January 2014 Company Name － City , State Processed and verified all incoming checks inputting the client information into the system. Prepared invoices for recording, process all account receivable and deposit cash receipts. Maintained records of the debits and credits and update the system. Audited financial reports for accurate recording and process. Provide daily report for to ensure proper debits and credits are applied. Reconcile account booking saving over $1,000 from errors and omission from customers on outstanding invoices. Communicated with manager and other team member to resolve outstanding issues. Treasury Services Advisor January 2013 to January 2014 Company Name － City , State Researched, analyzed, and resolved a wide range of treasury, cash management and or depository products and service for Global Large Corporate accounts. Provided a depth knowledge of Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services and various treasury products and services Provided independent account management, client servicing and implementation coordination of new services for highly complex accounts. Identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients. Displayed excellent client service skills while building and sustaining a client portfolio of over $56MM in revenue. Awarded Bank of America Silver medal for customer satisfaction score rating in top percentile. Provided day-to-day account servicing and resolution of routine to moderately complex inquiries (such as ACH, ARP, cash vault, lockbox, DDA and other platform) and operational requests for accounts and clients. Lead Ops Representative January 2007 to January 2013 Company Name － City , State Assisted and managed a team geared to retrieve checks from Image ATM and organize the daily Workflow. Responsible for debiting/crediting customer's general ledger accounts, with minimal impact to the Bank and clients. Established and maintained regular management routines to identify and communicate key priorities with stakeholders. Effectively influences clients to prioritize reporting efforts and follow best practices. Established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal partners to prioritize and resolve outstanding system issues. Escalated problems to the appropriate line of business. Prepared and organized information for analytical reports, prepare and facilitate meeting agenda and other data as needed. Give internal business partners and external clients tours of the department. Maintained time keeping schedule for associates absence, tardiness, vacation and sick leaves. Cash Vault January 2010 to January 2012 Company Name － City , State Prepared incoming cash from customers, counting and strapping it with the help of a cash counting machine. Executed all aspects of system hardware operations that required the input of large quantities of cash into the machine. Resulting in minimal impact to clients. Prepared cash out or cash in ticket to adjust out of balance issues. Customer Service Representative January 2008 to January 2010 Company Name － City , State Executed all aspects of customer service incoming call center including inquiries, billing and activation of cellular service. Answered telephone for service questions for customer support,document the client needs. Lead Sorter Operator January 1997 to January 2007 Company Name － City , State Check Processing) Managed a team of experts that executed all aspects of system hardware installs and repairs regarding check 21 Sorter Operations. Resulting in 40% increase to Bank of America and its clients and a quick turnaround on all Service Level Agreements. Acted as subject matter expert relative to designing, documenting, implementing, monitoring and identifying qualitative improvement opportunities in Bank of America. Resulting a 100% enhanced process improvements and cost savings. Established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal clients to prioritize and resolve outstanding system issues. Interviewed potential associate applying knowledge of laws, policies and regulation. Education Associates Degree : Applied Science, Criminal Justice , 2009 DeKalb Technical Institute － City , State Applied Science, Criminal Justice M&K : Education City , State Education Certification as Nursing Assistant -2004 CPR certified and First Aid Training MLS Real Estate School- 2004 Compliance training for Anti-Money Laundering, timekeeping, and other bank and federal regulation Skills 10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow

BANKING

SENIOR ARCHITECT - MDM Professional Profile Seasoned MDM Architect with more than 11+ years in the IT industry. Creative thinker who creates visually appealing, exciting and inspiring designs. Extensive experience in software development, leading, MDM solutions architecture and managing projects in the field of Master Data Management in wide span of industry domains. Strong working experience in MDM development project, operational support management, end to end project execution using TIBCO MDM, TIBCO EMS, Business Works, Business Events, Smart Mapper , Core Java on Windows and UNIX platform. Working as Senior Architect: managed and executed from architecture to final go-live of the projects with size varying from 2 to 35 Analysts, developers and leads. Strong analytical skills and aptitude for trouble shooting. Possess excellent communication skills with a pleasing personality. Executed end to end architecture/design/implementation of MDM projects at Knology Atlanta GA, Wachovia Corp (AKA Wells Fargo), Charlotte NC, Merck Inc. Whitehouse Station NJ, Nielsen Schaumburg IL and Oldsmar FL, UHG Singapore, RAC WA Perth Australia, Kohl's Milwaukee WI, M&T Bank Buffalo NY, JetBlue Long Island NY, Covance Princeton NJ, SunGard Dallas TX, Whataburger San Antonio TX, SunGard Financial, Dallas TX. Past hands on experience in J2EE, Struts framework, XML, JMS. Wide and extensive hands on experience in data model designs for MDM solutions in the following industry domains: Financial and Banking, Market Research, Insurance, Pharmaceuticals, Retail Business. 10+ Years of experience in managing/mentoring and leading team along with Technical Architecture for MDM solutions.     Skill Highlights Architecture Design Tool: MS Vizio professional, Magic Draw. MDM Tools: TIBCO MDM Data De-Duping: TIBCO Patterns Operating systems: Windows XP Professional/ NT 4.0 / 95 , UNIX 3.01 Database: Oracle 11.x (PL/SQL SQL Loader), SQL Server Web/App servers: Apache Tomcat, Web Logic, JBOSS Languages & Tools: TIBCO EMS 7.x/8.x,TIBCO Business Events, TIBCO Business Studio, J2EE, JavaScript, HTML/XML, XSL, XSLT, CSS, DTD, ANT, Remedy, TOAD, SQL Navigator. Development Environments (IDEs): TIBCO Active Matrix, Rational XDE 2003, Eclipse Employment History December 2009 to Till Date: Senior Architect - TIBCO Software Oct 2004 to November 2009: Associate - Senior Architect Cognizant Technology Solutions US Corp Oct 2003 to September 2009: Software Engineer - UshaComm India Pvt Limited Professional Experience Senior Architect - MDM May 2014 to Current Company Name － City , State SunGard is one of the world's leading software and technology services companies, with annual revenue of about $2.8 billion. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard serves approximately 16,000 customers in more than 100 countries and has more than 13,000 employees. Activities Performed:   MDM Implementation Landscape Technical/Functional Design for MDM implementation along with Data Quality/de-duplication Architecture to integrate TIBCO MDM with System for inbound data stream to MDM and outbound synchronization to downstream systems. MDM Infrastructure Landscape planning and architecture Complete Architecture for Vendor and Customer MDM Manage the Resource Planning for Complete MDM implementation for Customer and Vendor End-to-End MDM development/delivery management. Daily status/scrum with team members on project progress Managing Clients expectations from MDM point of view. ------------------------------------------------------------------------------------------------------------------------------------------------ Senior Architect - MDM November 2013 Company Name － City , State JetBlue Airways Corporation (NASDAQ: JBLU), often stylized as JetBlue, is an American low-cost airline. The company is headquartered in the Long Island City neighborhood of the New York City borough of Queens. Its main base is John F. Kennedy International Airport, also in Queens, and maintains a corporate office in Cottonwood Heights, Utah.The airline mainly serves destinations in the United States, along with flights to the Caribbean, The Bahamas, Bermuda, Barbados, Colombia, Costa Rica, the Dominican Republic, Jamaica, Mexico, Peru, and Puerto Rico. As of October 2013, JetBlue serves 84 destinations in 24 states and 12 countries in the Caribbean, South America, and Latin America. Activities Performed:   MDM Architecture Overview Design workflows for MDM along with Data Quality TIBCO MDM installation overview ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect - MDM July 2013 to March 2014 Company Name － City , State The M&T Bank Corporation is an American commercial bank that was founded in 1856 in western New York State, and today remains headquartered in Buffalo at One M&T Plaza. The parent company, M&T Bank Corporation, had $81 billion in assets as of June 30, 2012, and is one of the twenty largest commercial bank holding companies in the U.S., with over 750 branches located in New York, Maryland, Pennsylvania, Virginia, Washington, D.C., West Virginia, Delaware, New Jersey, and Central Florida. Activities Performed: Manage/Lead the MDM team of 10 members to achieve the goals of the project and help them implement MDM workflows and rulebases in efficient way. Architect and Engineer the complex workflows in MDM achieve the complex requirements for Party and Accounts data in AML. Designed the workflows and business rules to achieve the business requirements for AML. MDM Infrastructure sizing, installation planning and implementation. ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect - MDM December 2013 to January 2014 Company Name － City , State Covance Inc. with headquarters in Princeton, New Jersey, is a contract research organization (CRO) providing drug development and animal testing services. According to its website, it is one of the largest companies of its kind in the world, with annual revenues of over $2 billion, and over 11,000 employees in more than 60 countries. It claims to provide the world's largest central laboratory network. It became a publicly traded company after being spun off by Corning Incorporated in 1996.In 2011 it was listed as one of the top 100 employers by the Diversity Employers Magazine. Activities Performed:   MDM Architecture Overview Design and Showcase MDM workflow for Parameterized Data Quality Design parameterized weighted Data Quality workflows in TIBCO MDM ----------------------------------------------------------------------------------------------------------------------------------------------- MDM Architect April 2012 to May 2013 Company Name － City , State Kohl's Corporation (NYSE: KSS) is an American department store chain headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating as of September 2011, 1,089 stores in 49 states. In 1998, it entered the S&P 500 list, and is also listed in the Fortune 500 (#135 in 2010). The chain was the 20th-largest retailer in the United States in 2011 in terms of revenue. Here at Kohl's, we are implementing MDM extensively. Currently Product MDM is being implemented. I Architecture/led/developed the MDM efforts at Kohl's. Activities Performed:   Manage/Lead the MDM team to achieve the goals of the project and help them implement MDM workflows and rulebases in efficient way. Architect and Engineer the complex workflows in MDM achieve the goal of Product MDM. Worked on complex workflows and rulebases in MDM to achieve the requirements in best possible way. TIBCO MDM installation planning and implementation. ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect August 2011 to March 2012 Company Name － City , State RAC offers a wide range of motoring and allied services including vehicle breakdown and towing assistance, general insurance products, technical advice, touring and travel services, personal loans, finance and investment products, and driver training. RAC is also an important advocate for Western Australian motorists, representing them on such issues as road and vehicle safety, fuel pricing, road funding, transport planning, energy and the environment. Single View Of membership is a project initiated with a goal to provide a single view of all the members of RAC Western Australia. It is a master data management project which will persist and manage the golden copy of members data currently stored in multiple legacy systems. Activities Performed:   Analyze the data (with huge volume) and perform an effective data migration from legacy systems to SVoM repositories. Perform effective data matching and come up with de-duplication of data using TIBCO Matching Engine. Merging the data by fragmenting data into three categories: Auto Merge, Manual Merge and Unique Records based on the matching results from TIBCO Matching Engine. Data prepared after de-duplication will have to be loaded in TIBCO CIM MDM repositories with relationships. Lead the TIBCO CIM MDM team to achieve the goals of the project. Architect and Engineer the complex workflows in CIM achieve the goal of Single View of membership Project. ----------------------------------------------------------------------------------------------------------------------------------------------- Architect - MDM December 2009 to July 2011 Company Name － City , State As a global leader in measurement and information, Nielsen believe providing their clients a precise understanding of the consumer is the key to making the right decisions -- decisions that can lead to profitable growth. Nielsen is always innovating to keep pace with emerging market trends and the increasingly diverse, demanding and connected consumer. After nearly a century, Nielsen is more focused and skilled than ever at providing the complete view of what consumers watch and buy through powerful insights that clarify the relationship between content and commerce. Whether their clients are in media, consumer packaged goods, telecom or advertising, their expansive data and measurement capabilities provide market context and confidence through their long history of innovation and integrity. Activities Performed:   Worked with Business Analyst and Users to create Mapping documents and Specification documents Architecture and design of TIBCO MDM Integration with TIBCO BW. Performance tuning and optimization of TIBCO MDM in Production environments Designed TIBCO MDM rule bases and workflows to implement the Business requirements. TIBCO MDM solutions architecture design for NSOS Design for TIBCO EMS usage with MDM for seamless synchronization. TIBCO MDM and TIBCO EMS Administration. Designed common interface template, global error handling and auditing processes for all the TIBCO application interfaces. Designed Output maps for the different system to access the data from MDM. TIBCO MDM Integration with outlook and other applications running in conjunction with NSOS program to synchronize Master Data. Helped teams to come up with test cases for integration testing with various systems across the organization. Configured Oracle 11G that supports TIBCO MDM in back end Documentation and Knowledge transfer to CIM users Worked on TIBCO MDM installations in DEV, QA, UAT and Production. Monitor and fix issues ongoing in batches running on Informatica Power Center. Operation Support Design ----------------------------------------------------------------------------------------------------------------------------------------------- Operations Engineer and Lead April 2008 to November 2009 Company Name － City , State Merck has data in SAP and legacy system, TIBCO CIM is a key component of the solution to manage SAP and legacy system data translation. TIBCO CIM is the master data management tool that will be the central repository and utility to manage the data mappings that will now have the latest and most correct version of the information. Each system can have the Custom Output that allow them the flexibility to define which attribute they want to add what names to use for those attributes. Informatica PowerCenter is being used for publication and subscription of data. TIBCO BW suite (BW, Designer, EMS, and Adaptor) is being used for enterprise application integration. Activities Performed:   Worked with Business Analyst and Users to create Mapping documents and Specification documents Integrated Smart Mapper with TIBCO CIM Performance tuning and optimization of TIBCO CIM application in Production environment Designed and implemented TIBCO CIM rule bases and workflows to implement the Business requirements. TIBCO EMS configuration and administration TIBCO CIM Administration. Designed Output Maps, Synchronization Profiles in TIBCO MDM to synchronize data with external systems. TIBCO CIM integration with other applications including email notifications. Developed integration and Unit Test Cases Configured Oracle to supports TIBCO CIM in back end Documented Operational usage of TIBCO CIM implementation and Educated business users Installed TIBCO CIM 6.2 in DEV,UAT and Production Design and Architecture of the TIBCO CIM Implementation Upgraded TIBCO CIM 6.2 to CIM 7.0 Monitor and fix issues coming in batches running on Informatica PowerCenter. Support TIBCO Middleware issues related to TIBCO MDM ----------------------------------------------------------------------------------------------------------------------------------------------- Senior System Analyst August 2006 to March 2008 Company Name － City , State Wachovia Corporate Investment Banking (CIB) Wing implemented CIM to create of golden copy of client data. CIM will be integrated with data feeds from various sources such as D&B (ER&C, Worldbase), CrossWalk and DeaLogic. Data from these multiple sources will be consolidated into one repository within CIM that will now have the latest and the most correct version of the information. Activities Performed:   Analysis and Design of TIBCO CIM workflows for data feeds from ER&C, Worldbase, Alacra Tested all workflows and rulebases implemented Analysis of defects and fixed critical bugs in firefighting mode. Implemented top-down architecture for importing the client data from the market vendor data to Wachovia data stores. Assisted development team and TIBCO engineering to customize TIBCO CIM components to achieve the business requirements for the Financial Sector. Design/develop/maintain Ant scripts to build and deploy the TIBCO CIM environment with JBOSS and TICBO EMS. Developed the shell scripts to backup the daily data after being loaded into TIBCO CIM and send out email confirmations after the jobs were run. Developed workflow and rulebases documentation to transfer the process to Wachovia Production support group. Shadow support with the Production support team and trained on the Autosys batch. Worked on Enterprise Application Integration using TIBCO BW Suite to integrate different applications running on different platforms and supported the business using TIBCO BW. ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst January 2006 to July 2006 Company Name － City , State The Owner Hub & Notes phases of the TiGR project will provide a centralized location for storing and viewing the Owner information and notations on the Owner and accounts information. The application will provide abilities to capture, update, view and de-activate Owner's Identity, Contact, Preferences, Owner-Owner relationship, Owner-Account relationship, Owner-Account Portfolio and notes information. We will perform the analysis, design, development and testing of the Owner Hub application and provide support for user acceptance testing and deployment of the application. Ability to allow field representatives to send requests to add or update existing Professionals in the system. Activities Performed: Co-ordination with Onsite – offshore teams. Based on Design specifications, developed Struts framework based application to achieve business requirements. Configured Weblogic App Server for design time and run time application. Implemented Classification Module in Development region. Implemented standard Error handling and reporting functions. Implementation of development artifacts and deployment in QA region. Developed test cases for String testing and unit testing ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst October 2005 to December 2005 Company Name － City , State The project aims to develop a solution for maintaining Customer data in a single repository. Targeted at the Healthcare segment, Customer Master & IDB - Millennium is the system that will be used to enhance and maintain the quality of the Professionals data. The primary areas of focus of this data surround HCP master data, address and specialty. The solution will also have features for sales team to customer alignment Activities Performed: Analysis and Design of the Requirement to fit into multitier architecture. Development of classification modules using Struts Framework Unit testing and Integration testing UAT Support Performed Onsite-Offshore Co-ordination ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst April 2005 to October 2005 Company Name － City , State Enterprise Customer Master is a demo for prospective client. The task is to develop a Ready-to-Use solution for maintaining Customer data in a single repository. Targeted at the Healthcare segment, ECM is the system that will be used to enhance and maintain the quality of the Professionals data. The primary areas of focus of this data surround HCP master data, address and specialty. The solution will also have features for sales team to customer alignment, analysis, development, data administration and maintenance. Activities Performed:   Involved in design and documentation of various process flows for services Used Apache Tomcat as server for developing the web based application. Involved in configuration of different environments like development, testing and production Involved in setting up development servers and test server for configuration management. Worked with team to setup Configuration Management Plan. Developed maintenance guides for the ECM application. Developed Test Plans for the ECM application. ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst November 2004 to March 2005 Company Name － City , State The WEX-ONLINE system was designed to control the expenditure of the drivers belonging to an account by issuing charge cards. This system has various workflows for managing the driver and card creation and maintenance processes. It was integrated with Siebel, which acted as the CRM repository. Activities Performed:   Transformed business process specifications into technical specifications through analysis Design the Web application flow based on MVC architecture using Jakarta-Struts Framework Develop Model and Action classes for the application developing in Struts framework. Used JSP and servlets to develop front end for the Web tools Developed EJBs (Session beans) Developed various processes for processing HTTP and FTP activities. Xpath Configurations for various requirement in application. Developed JDBC based connectivity in the applications. Education Masters : Computer Applications Visva Bharati University － City , State , India Bachelor of Science : Physics, Chemistry, Maths Ranchi University － City , State , India Skills Skills Used : IDE/Tools: TIBCO MDM 8.3.2, CIM 7.2.1, CIM, CIM 7.0, CIM6.2, TIBCO DQ, TIBCO Patterns, TIBCO Business Events 5.1, TIBCO EMS 8.3, TIBCO Business Studio 3.5, TIBCO MDM Studio 4.0, Eclipse,Rational Rose, Magic Draw, MS Vizio. SQL Navigator, TOAD Framework/Concepts: Master Data Management , MDM Solutions Architecture , Project Management, Configuration Management, System Integration , J2EE , Struts Application/Web Server: JBoss, Weblogic, Apache Tomcat Languages/Tools: Core Java, JavaScript, JDBC , PL/SQL, Shell Script,SQL Loader, XSL/XSLT OS: Windows NT, NT 4.0, Windows XP, Unix Database: Oracle, SQL Server Hands on experience in data De-duping with Data Matching and Merging using TIBCO Patterns and Data Analysis/Data Cleansing/Standardizing with TIBCO Data Quality Tools,TIBCO trained proffessional in TIBCO Business Events 5.1, TIBCO EMS 8.2 administration, Solutions Architecture by TIBCO Educations.

AUTOMOBILE

CONSULTANT Skills  Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies   Specifically with purchasing and sale of medical supplies Critical thinking proficiency & sound decision making abilities in time sensitive situations  Cultural awareness and sensitivity Extensive experience with Microsoft Office; Word, Excel, Access Confident public speaker Relationship and team building skills with emphasizes in conflict resolution  Experience Consultant Jun 2016 Company Name － City , State Created annual goals, objectives and budget and made recommendations to reduce costs. Specifically with scheduling and booking of various auctioning events Reduced overall costs via sponsorship's  Implemented standards and methods to measure the effectiveness of agency activities . Sourced and implemented new performance appraisal process. Assistant Manager / HIPAA Privacy and Security Officer Jun 2014 to Jun 2016 Company Name － City , State Facilitated an organization-wide change in electronic health record systems. Analyzed and summited monthly reports to accounting manager- goal was to demonstrate that all policies and procedures were appropriated practiced  Performed end of day accounting and balancing: Specifically accounts receivable for; products and services purchase internally, & documentation of all co-payments received –. Averaged $12K-$20K in daily balances   Conducted a thorough HIPAA risk assessments: I dentified weaknesses within current record systems-ranging from insurance information to confidential patient information Successfully developed new organizational policies and practices to better protect patient information needed to .   Planning Assistant Nov 2012 to Feb 2013 Company Name － City , State Created an analytical framework for identifying and developing financial growth opportunities . Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities Managed customer service department for the American market Customers ranged from family owned local markets to national accounts. Education and Training Bachelor of Arts , Arts in History 2012 University of Illinois at Chicago － City , State , USA Graduated Summa Cum Laude 3.99 GPA Master of Science , Health Administration 2015 University of Washington at Seattle － City , State , USA

CONSULTANT

CONSULTANT Summary USE MY SKILLS TO MEET THE REQUIREMENTS OF THE COMPANY I WORK FOR IN ORDER TO COMPLETE THE COMPANIES GOALS. Skills Excel and Microsoft Office Read Schematics and Blue Prints Work History Company Name Experience Company Name City , State Consultant Had Classes for safety and handed out rule books to personnel. Set up programs on their computers help them keep current location of their inventory (Rail Cars). Set up a process for computer personnel to report information on movement of inventory to their Supervisors.  Company Name City , State Manager Asst. Bldg. Superintendent, Manager of the Demurage and Switching Billing, Asst. To Clerical Director, Manager Crew Company Name City , State Manager Prevention of Inter-modal equip- ment. Retired) Assembler Chrysler Automotive McDonald Aircraft Co. Long Beach, Calif. Assembler on DC 8 Aircraft General Telephone Co. Long Beach, Calif. Central Office Computers Tech. Education and Training Tuloso-Midway High School Corpus Christi Texas Diploma San Jacinto College Pasadena Texas (60 Semester Hours) General Telephone Long Beach, Calif. (4 company schools Personal Information Non Smoker or Drinker. I am punctual honest and have a good work ethic. Skills Automotive, Consolidations, DC 8, Excel, Microsoft Office, Office, Read, San, Schematics, Telephone Additional Information PERSONAL INFORMATION Non Smoker or Drinker. I am punctual honest and have a good work ethic.

CONSULTANT

CO-OWNER/MANAGER/ CHEF Professional Summary Thank you in advance for allowing me to respond to this amazing opportunity. Creative, motivated and relationship-oriented individual who enjoys empowering others to reach personal and business goals. Works well in an environment that emphasizes creativity, autonomy, and decision-making. Possesses the ability to organize, plan and execute ideas from conception to completion. Utilizes a unique blend of strengths from artistic to communicative to fulfill any position, powerfully. Organizations Communities for All Ages - a non-profit, Weed & Seed initiative that provides intergenerational strategies for community building. Resulting in expanded social networks, increased civic engagement and leadership among multiple generations. This organization allowed for me to learn the art of alliance building. We chose those alliances that possessed strong leadership practices. I am a part of a mentorship program through this organization. Proactive media and communications professional with [Number] years in internal and external communications, social media, blogging and editorial media relations. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. [Job Title] with strengths in special events and promotion planning. Frequently attends marketing seminars and conducts outside research to stay current with market trends and consumer needs. Skills Work History Co-Owner/Manager/ Chef April 2008 to Current Company Name - City , State Managed all aspects of operation in a restaurant specializing in homemade, delicatessen and bistro cuisine. Created all menu and invented signature specialty items fresh, daily. Ordered all produce, meat and beverage products. Maintained healthy, working relationships with food and beverage suppliers. Coordinated all in-house catering events. Staffed, scheduled and trained all restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P & L. Maintained outstanding Coconino County Health Department and Flagstaff Fire Department approval ratings throughout entire business ownership. Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University. Instructed cooking classes for private groups by appointment. Recognized by Yelp as a top-rated Flagstaff eating destination for breakfast and lunch. AmigosNAZ, Bilingual Magazine Featuring News - present, Northern AZ. Arts & Entertainment: Contributing eporter The Noise, Monthly Arts & Entertainment Publication Freelance Columnist: Business Profiles. Executive Assistant/Office Manager April 2008 to August 2008 Company Name - City , State Manage all office operations in a criminal law firm. Prepare and draft legal documents for Justice, Municipal and Superior Courts, opposing counsel and other specialized groups. Coordinate all travel arrangements for all business conferences. Handle necessary scheduling for appointments, hearings, telephonic conferencing and defendant/witness interviewing. Organize, disseminate, and archive case discovery information. Research case information, access public records via legal library and Internet. Maintain regular correspondence between Public Defenders' Offices in Coconino and Yavapai Counties. Release press information regarding higher profile cases. Troubleshoot problems involving the actual mechanics of the business. Handle and document all financial transactions: billing and receiving. Interview potential clients through initial intake reporting. Owner/ Interior Designer June 2004 to December 2007 Company Name - City , State Managed all aspects of a Mexican Import & Antiques Gallery. Ordered all inventory through various suppliers located in the southwestern U.S., Mexico, Central and South America, archived artisan files, as well as customer listings and desired inventory requests. Accounting: business sales tax, inventory, accounts receivable/payable. Created all marketing and promotional advertising for mixed media. Provided interior design ideas with unique imported merchandise: furniture accessories and textiles, offered in-home consultation and design layout. Assumed Charitable/Voluntary sponsorships for many Latino and community organizations. Organized 'live' demonstrations with artists represented in the store. Owner/Manager/Head Chef June 1991 to April 2008 Company Name - City , State Managed all aspects of operation in a restaurant specializing in homemade New Mexican cuisine. Created all menu items and invented signature specialty items fresh, daily. Ordered all produce, meat and beverage products. Maintained healthy, working relationships with over a dozen suppliers. Organized and scheduled all in-house catering events. Staffed, scheduled and trained all restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P & L. Maintained outstanding Coconino County Health Department approval ratings throughout entire business ownership. Maintained approved environment regulated by Flagstaff Fire Department and Arizona State Liquor Departments. Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University. Instructed cooking classes for private groups by appointment. Human Resources Recruiter & Training Coordinator Company Name - City , State Responsible for hiring and training for an Inc. 500 marketing research firm for radio and television all levels of administration, and telecommunications center; over 250 employees. Created and developed copy for standard operating procedures manual provided for all telephone interviewing staff, updated company policy manuals. Presented at citywide job fairs to recruit marketing, administrative and executive staff. Provided oral presentation/instruction on the various methods and levels of telephonic research interviewing. Supervised designated telephonic research groups randomly to assure quality control and training comprehension. Coordinate all company functions: entertainment and holiday events. Created incentive programs for Strategic staff. Coordinate travel arrangements and reserve conference/hotel centers for large focus groups regarding format changes and or demographic changes: oral presentation and instruction, in various client cities. Reviewed and interpreted data/findings on certain undisclosed projects to provide oral explanation and in-depth analysis to upper level researchers. Investigative News Reporter/Producer/Classical Music Announcer January 1984 to December 1988 Company Name - City , State 88.7 FM Classical Music Announcer, Broadcast Journalist Responsible for on-air classical music announcing, including but not limited to: researching composers, musicians, titles, and information and fielding all calls from listeners wanting music/program information. Production of public service and Northern Arizona University promotional announcements, maintaining shift logs, documenting promos, emergency broadcast testing and programming satellite feeds. Assisted in organizing, scheduling and soliciting meals for volunteers during fall and spring membership pledge drives. Investigated, created copy and produced stories for air. Produced and co-produced 'local' stories for National Public Radio, Minnesota Public Radio and Alaska Public Radio. Stringer' reporter for Associated Press and United Press International wire feeds. Education Northern Arizona University 1987 Bachelor of Science : Communications Broadcast Journalism Telecommunications Emphasis Broadcast Journalism Political Science Minor in [Name of minor] Political Science Member of [Club Name] Club Recipient of [Scholarship Name] Scholarship Continuing education in [Topic] Skills PC, IMAC, Windows XP, Vista, Microsoft Office Suite, Adobe, Amicus Attorney, Internet resourcing, Social media: Facebook, Twitter, Instagram, PowerPoint, POS, QuickBooks. Additional Information I would like to continue the tradition of advocacy and commitment to youth through your GeoFORCE program. I find your Coordinator opportunity to be incredibly fresh, motivating and inevitably- rewarding. Please review my resume at your leisure. It would be an honor to be part of your program and even more of an honor to work with your kids. Thank you again for your consideration. I look forward to an interview at your convenience. Sincerely, The Good Neighbor Coalition and Southside Community Association - In partnering with the residents, merchants, Councilmen, Mayor of Flagstaff, Flagstaff Police Department, the NAU Police, Residence Life, Greek societies-We drew recognition and promotion of multicultural enrichment through these partnerships, education and proactive leadership through the coordination of outreach efforts. Through combined efforts with Murdoch Community Center, Americorp, and the Flagstaff Public School District, we have kept our youth engaged in the renaissance of several of the city's "blighted" areas. Friends of Flagstaff Future- Board of Directors, an organization founded to help the city of Flagstaff thrive through responsible growth and environmental sustainability. F-cubed as the group is known also partners with Lowell Observatory for a series of educational events bringing astronomical sciences to the public. Learning under the stars. Theatrikos Theater Company Doris Harper- White Community Playhouse- Board of Directors a leading arts organization in Northern Arizona, offering high-quality live theatrical productions and educational opportunities, utilizing a diverse base of talent which represents and reflects the community at large. Through diligent fundraising we were able to expand youth workshops and bring comedy, music and other creative repertoire to the community. Flagstaff Nuestras Raíces, which is dedicated to promoting and preserving Hispanic culture and history through events, gatherings, the performing, visual arts and sciences. The organization draws on the Arizona Hispanic family stories, history, traditions and talents as tools for cultural transmission. Through my affiliation with this organization I have learned much in the way of humility, perseverance and loyalty to my heritage and to Latino youth. Arizona Broadcasters Association Scholarship, Arizona Press Club Scholarship, College of Creative and Communication Arts /Telecommunications Scholarships, SPJ-SDX; Society of Professional Journalist-Sigma Delta Chi, AE RHO; Professional Honorary Broadcasters Fraternity, Honorary Student Delegate Telecommunications Faculty Board.

CHEF

REGIONAL IT MANAGER Professional Summary Exceptional IT Manager talented at personnel management, vendor management and business strategy development. Technically-savvy with outstanding relationship building, training and presentation skills. Languages spoken: English, Conversational Chinese Skills Team leadership Budgeting and finance Project management Process implementation Staff development Data management Self-motivated Strong verbal communication Powerful negotiator Conflict resolution Risk management processes and analysis Work History 09/2012 to Current Regional IT Manager Company Name – City , State Acted as project manager for $10mn New York office move and serves on advisory board for all international office moves . Direct the after-hours (12p.m.EDT) delivery of first, second, and third-level technical support end users across 14 office facilities and locations, including 500+ lawyers and 500+ staff members. Ensure prompt and courteous technical support. Manage, train and review support staff team members. Developed SMART objectives and KPI's to continually motivate staff. Review help desk metrics with  help desk manager to ensure tickets are addressed according to SLA.  Identify recurring issues to address with global software and applications manager. Work with cross-functional technology committee to create policies that accurately reflect current and future technology trends. Work with international trainers to oversee local training requests. Draft and distribute local and after-hours call metrics to the Director of Information Technology. Purchase and budget all hardware and software for the New York office. Lead document production (8ppl), local help desk (2ppl), global after-hours help desk (5ppl), local AV/ office services staff (3ppl). Ensure high availability of systems and applications across the organization. Serves as last point of escalation when manager on duty. Develop, review, and maintain local infrastructure policies and procedures: Advise on global procedures through technology committee. Develop, review, and enforce service level agreements for help desk manager and lead. Determine metrics, define measurables, and present data to executives on performance of department. Liaise with global team to develop and implement business process improvement for policies that address security policies relating to GDPR compliance and local compliance measures. Designed and implemented a knowledgebase tool for use by IT colleagues and end users in order to accurately diagnose technical issues. Coordinated global resources and training for offices during Lotus Notes to Outlook and Windows 7 to Windows 8 rollout. Increased first call resolution from 85% to 98% through help desk training and cross functional training. Supports Director of Technology with daily operational functions. Assisted various business groups with document organization and dissemination during acquisitions. 06/2007 to 09/2011 Technical Support Analyst Company Name – City , State Collaborated with the sales, marketing and support teams to launch products on time and within budget. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops. Partnered with the marketing team to leverage technology into customer value propositions to be used during marketing events. Created new hire IT training curriculum. Acted as technology liaison between technology department and global recruiting division.  Tested and implemented new technology-based global projects such as Nuance PDFCreate. Delivered on-site IT and AV technical support for 300+ staff in local and regional offices. 03/2007 to 06/2007 Desktop Support Technician Company Name – City , State Hands on roll in Domestic and International OS migration from WinXP to Win7.  Worked with engineering and applications staff to resolve any problems related to the upgrade until functional. Key responsibility to support all users from C-Level firm chairman through contract services by troubleshooting and resolving all problems relative to the Mac, Macbook, PC and related equipment. Install Mac and PC OS, configure network settings to integrate with the firm's network, troubleshoot issues locally to provide support for a mainly virtual Citrix desktop.  Work with various interdepartmental groups to resolve in depth issues regarding security and accounts. Install and configure hardware and software as it relates to users needs. 10/2004 to 02/2007 Software Licensing Coordinator Company Name – City , State Client facing manager responsible for all aspects of department. Managed department budget; Responsible for personnel and department operation. Handled monthly billing. Performed software audits (Software asset management). Responsible for license and application management. Oversee sale of software to students, staff and business units.  Escalate desktop management issues to vendor and ensure prompt resolution.  Create standard operating procedure for handling software related issues (change management).  Manage vendor-university technology relationships.  Worked on implementation of online university software management system. Education Master of Science : Information Management W.P. Carey School of Business of Arizona State University - City , State Information Management Bachelor of Arts : Psychology, Sociology Chinese Studies Emory University - City , State Major(s): Psychology, Sociology  Minor: Chinese Studies Skills Budget management. Supervision skills.  Litigation vendor management experience. Service level agreement (SLA) management experience.   Vendor selection and relationship management experience. ESX server administration. System Center Configuration Manager (SCCM) management administration. Familiarity with installation, maintenance and monitoring of networking equipment. Administration of: MobileIron/BES; MS Server 08/03/00; Windows 7/XP/2000; MS Office Suite version 10/07/03; Lotus Notes 4.6/5.0; Exchange 2010; Microsoft Lync; ESX/Netapp servers; Mimecast; Citrix Xen suite; Active Directory. Remote desktop software troubleshooting. Legal apps: FileSite w/Outlook Integration; PDFDocs Suite; Carpe Diem; TOA software. Project lead on pilot installs & rollouts of software, hardware & operating systems. Completed Microsoft Certified Information Technology Professional training (MCITP).

BANKING

CONSULTANT Summary Business focused professional with a passion for healthcare and patients. Leverage experience and expertise to help businesses execute on their strategic initiatives. Experience in managing experience design and human-centered focused projects, strategy planning, logistical planning and execution, strategic change management, corporate communications, project management, and learning design. Known for an innate ability to diagnose problems and develop creative solutions tailored for each organization. Extensive experience leading teams and developing team members at varying levels in their career, as well as being able to work in complex organizations. Experience 09/2015 to Current Consultant Company Name － City , State Most significant projects § National Audit Firm - Led an experience design initiative to understand what people do, how they work and the systems they use. Showed leadership where gaps existed and how to close those gaps to increase productivity and foster positive working relationships across the organization. Managed an innovative and creative team as we used a user-centric design approach to gain a greater understanding of the major audiences represented, and developed a plan to effectively roll out a new service desk to the organization. Managed client relationship and responsible for final deliverable delivery. National Healthcare Insurer - Led the corporate communications workstream. Executed strategic communications activities to support of awareness and adoption of the upcoming implementation. Created dynamic communications, thinking outside the box to promote the benefits of the new system in addition to the impact to the organization and its customers. Conducted pulse checks and executive interviews to understand level of involvement and stakeholder engagement, making adjustments along the way as needed. National Healthcare Insurer - Led an organizational change management assessment. Met with executives and managers to understand organizational impacts of the upcoming change. Provided a research-based analysis with recommended activities to support the upcoming multi-year roadmap. Global Pharmaceutical Organization - Led the change management, communications, and project management work streams. Developed a strategic change strategy coupled with a dynamic communications plan to target global audiences at various levels of maturity, including the executive team. Applied key messaging and organizational sponsorship to create awareness of the change and provide employees with resources to understand why it was happening and the impact to them and the organization. Leveraged surveys and in person interviews to take a pulse of the change, and made changes based on feedback. 02/2013 to 08/2015 Senior Consultant Company Name － City , State Most significant projects. National Healthcare Provider - PM for Time and Capability Assessment. Created and executed an activity survey for 60+ employees. Developed and executed a skills assessment for the CFO and direct reports. Managed the project work plan and supporting activities. Provided an analytical based recommendation for a business partner model transition. Regional Healthcare Provider - Managed the development and implementation of a strategic change management, communications, staffing, and recruitment strategy for a re-organization under the CFO. Supported the implementation for a Finance Business Partner Model throughout the organization with an aggressive transition timeline. National Pharmacy - Change Management and Communications Site Lead for the Mid-Atlantic States during a Pharmacy transformation. Planning, development, and management of a comprehensive national communications strategy across the organization. Supported the internal communications team with ideas C. Melnick Page 1 and execution for patient communications. Quantified training impact and tracked completion for 5k+ employees. Supported go-live activities including daily communications to company c-suite, executive leadership, and impacted users. Regional Healthcare Provider - Change Management and Communications lead during an Epic implementation spanning 5 locations across a regional health system. Supported executives, clinical staff, and physicians. Created dynamic communications to promote engagement, awareness, and adoption. Utilized metrics to understand readiness, impact, and adoption rates. Organized unique training simulations to ensure everyone was ready and prepared for the new system on Day 1. Global Pharmaceutical Organization - Training lead for global Workday implementation. Created a training strategy capturing the needs of different cultures and maturity within the org. Partnered with the global learning team to translate all materials into 9 languages and created a global train the trainer program that was self-sustaining. 03/2010 to 01/2013 HR Development Associate Company Name － City , State HR Dashboard - creation and implementation. Project Manager for a team of 14. Collaborated with corporate communications to develop and execute a communications plan. Trained nine c-suite executive leaders on functionality and features. Managed executive leadership relationships and acted as a conduit for the CHRO's vision of the tool § Applicant Tracking System selection and implementation - Project Manager for a team of 12. Partnered with IT to create the project charter, requirements document, and project budget. Created project organizational chart, risk and governance guidelines and escalation process. Collaborated with HR, Finance, and IT leaders to gain executive approval. Built and executed the implementation plan and roadmap. Developed and executed the change management plan. Partnered with L&D to create a training program. Coordinated with IT developers to align and map key metrics with the HR Dashboard. Borderless Forest, a flexible work program - development and implementation. Created a flexible work program pilot. Worked with c-suite executives and direct reports for buy-in and support. Led the rollout of the pilot and collected feedback to review with the c-suite for overall program approval. Developed and executed a change management and communications plan, collaborating with the communications team. 08/2000 to 12/2007 Director of Business Development and Operations Company Name － City , State Business Development - Oversaw restaurant investment expansion from 3 to 90+ locations in three states over five years. Took the business from red to black in less than one year. Cultivated relationships with chefs, venture capitalists and vendors. Provided expertise in the areas of FOH/BOH flow and design, marketing, menu development, staff selection, training, opening night launch and post open follow-up. Helped guide chefs and VCs on the importance of the overall experience of the customer and understanding how to keep people coming back, it's more than just the food. Operations - Ensured all IT, POS systems reported and captured metrics accurately and timely. Forecasted and planned future events to ensure staffing, supplies, equipment and resources were appropriate and cost effective. Managed office operations including ordered supplies, managed relationships with vendors, and negotiated new contracts. Sourced and recruited over 450 employees for company office and restaurant division. Education and Training 2010 Masters of Business Administration : Marketing and Organizational Management Baruch College, Zicklin School of Business － City , State Marketing and Organizational Management 2000 Bachelor of Science : Business Management and Justice Studies Arizona State University － City , State Business Management and Justice Studies 2012 Prosci, Change Management Certification 2012 - Human Resource Certification Institute, Professional Human Resources (PHR) Skills go-live, approach, benefits, budget, Business Development, c, Change Management, change management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program - development and implementation, project management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision

CONSULTANT

TECHNOLOGY PROJECT AND PRODUCT MANAGER Professional Summary Senior Project and Product Manager effective in leading and directing new  product development  and technology refresh projects from inception to launch. More than  17 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving measurable performance targets. Core Qualifications 18+ years in project and product management PMI and CMMI certified Excellent communications skills at all levels of an organization Business and strategic results-oriented  Collaborative leadership style and win-win philosophy Project development and lifecycle experience Cross-industry new product experience Best practice training and mentoring Substantial project management methodology and process authoring Certified Microsoft Professional: Enterprise Project Management and SharePoint Portals Detail-oriented with strong analytical skills Process redesign and work flow planning capabilities Systems implementation and integration Vendor selection and contract management Risk management and mitigation expertise Accomplishments Project/Program Management: Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently, for the first time in the company's history.Successfully implemented two major document conversion implementations, one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization.PMO: Integrated best practice attributes from PMBOK, Unified Software Engineering, and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm's ability to market professional services.Developed corporate-wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio.Designed and implemented portal-based project management solutions to enhance overall project communication and success.As project planning process owner, helped the organization to achieve CMMI Level 2 certification.Practice Development and Management: Directed the project and program management practice startup of $10 million service business.Managed a regional professional services project management practice covering a four state area, staff of fifteen (15) project management consultants and $5 million in annual revenue generation.Entrepreneur: Started and managed a Maryland-based LLC to offer project management services and project management portal workspaces to local businesses.Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative. Work Experience Company Name February 2011 to Current Technology Project and Product Manager City , State Company Name February 2010 to January 2011 Project Management Consultant (contract) City , State Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U.S. farmers and the USDA. Services were delivered towards standardization of project management, electronic calendaring, electronic bulletin boards, and SharePoint governance. Company Name February 2007 to January 2010 Practice Leader and Project Management Consultant City , State Lead the development of the company's SharePoint Services Practice with responsibility for $1mm in revenue generation as well as practice staffing and delivery. Engaged as Professional Project Manager for several clients to successfully implement large cross functional initiatives  An example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation. Managed two full-time and 3 contract resources. Company Name September 2006 to January 2007 Intergrated Scheduling Consultant (contract) City , State Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle. Schedule components included, analysis, engineering design, product assembly, testing, procurement and NASA launch activities. Company Name September 2001 to August 2006 Founder and Principal City , State Startup of a company that delivered professional project management consulting services and software-as-a-service project management portals developed on Microsoft Project Server and SharePoint Services. Clients included Procter & Gamble, Microsoft Corp., Allegis Group, and Verizon. Company Name January 1999 to June 2001 PMO Director City , State Directed the startup of the company's PMO in support of the company's $10 million service business, including a project and program management practice standards, strategic business planning, and new business risk assessment. Designed and implemented the comany's solution delivery methodology, combining components of Microsoft Solutions Framework, PMBOK, and Rational Unified Process (RUP). Company Name January 1997 to January 1999 Project Leader (contract) City , State Responsible for delivering project and program management consulting services to Procter & Gamble Pharmaceuticals Research & Development Division. Accomplishments included concurrent submission of new drug applications to six countries. Corporate Practice Deployment Lead. Company Name May 1987 to February 1994 Regional Manager, Professional Services Delivery City , State Responsible for the development and deployment of project management standards and best practices for the U.S. Professional Services Organization, including the development of new service deliverables and participation in global standardization initiatives. Managed a regional professional services project management practice covering a four state area, including a staff of 15 and a $5 million new project management service revenue responsibility.  Education George Washington University 1997 Masters Certificate : Technology Project Management State IT Project Management Loyola University 1987 MBA City , State Towson University 1983 Bachelor of Science : Business Administration City , State Business Administration Skills Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server Process Methodologies: Project Planning, PMI, CMMI, Agile, Iterative, Rational, Waterfall, Risk Management, Requirements Management, Vendor Selection, Vendor Management, Portfolio Management, PMO Industries Served:  Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing and Recruiting, Testing and Certification Services, Systems Integration, Telecommunications ​

AGRICULTURE

SENIOR ACCOUNTANT https://www.linkedin.com/in/angelo-bennett-a2b638106 Professional Summary Talented Senior Accountant highly effective at solving routine and critical issues across all operational levels. Specialize in financial accounting. Skills Microsoft AX Dynamics General ledger accounting GAAP proficiency Recordkeeping Account updates Financial statement review ERP (Enterprise Resource Planning) software Intuit QuickBooks specialist Accounts Payable Accounts Receivable V Look ups Budget analysis Account reconciliation specialist Work History Senior Accountant Company Name - City , State 04/2016 - Current Oversee the general accounting processes of Inter-company and financial reporting of all entities. Provide timely explanations of variances between actual results and forecasts/budgets; provide corrective action recommendations to management Responsible for bank reconciliation for 7 Inter-companies Prepare Prepayment schedule and apply monthly amortization Generate month end entries for prepayment's and accruals Reconciliation reports for all Balance Sheet accounts Work with internal and external auditors during reviews and audits to ensure full cooperation and compliance with all qualified requests. Ensure proper coding of general ledger accounts Submit wire transfers to pay vendors and inter-companies Record new assets and apply monthly depreciation Assist implementation of migration from previous accounting software to Microsoft Dynamics AX. Senior Accountant Company Name - City , State Created revenue and expense account analysis Implement the migration from manual to automation systems for General Ledger Responsible for Accounts Payable/Accounts Receivable invoice processing and payment Responsible for bank reconciliation Production and reconciliation of various monthly reports using excel Generate month end entries such as prepayment's and accruals Develop and maintain accruals schedules for legal fees, leases and rent expense Ensure proper coding of general ledger accounts Responsible for paying invoices and cutting checks. Senior Accountant Company Name - City , State 06/2014 - 11/2014 Generated Accounts Receivable invoices for customers and recorded customer payments Recorded Accounts Payable invoices from vendors and applied payments to vendors Assisted with month end closing entries such as accruals, prepayment's and depreciation Managed general ledger and prepared and reviewed journal entries in QuickBooks Prepared bank reconciliations for two bank accounts Calculated Bi annual royalties for music artists Managed travelling and entertainments costs Interacted with customers and followed up on payment discrepancies Applied prompt payment for approved Music videos for ultra-records artists. Staff Accountant/Financial Analyst Company Name - City , State 04/2008 - 06/2014 Global Manufacturer of Brands and Labels headquartered in Hong Kong Completed Accounts Payable/Accounts Receivable invoice processing and payment Managed weekly Accounts Receivable and Accounts Payable status meetings Managed general ledger accounts and assisted with month end entries Managed intercompany reconciliation at month end for various regions globally Created account analysis reports for each account in the chart of accounts with commentary Generated reports (Income Statement, Balance Sheet, Daily Sales) and provided commentary Assisted in migration from Sun 5 accounting system to Dynamics AX accounting software Assisted with general ledger management for multiple business units within company Completed 2014 budget for SML RPDI Minnesota region with presentation to CEO All filing and check depositing for SML NY office as well as travel & entertainment control. Full-Charge Bookkeeper Company Name - City , State 02/2006 - 03/2008 Responsible for the following: Accounts Payable (processed invoices and applied prompt payments to vendors) Accounts Receivable (processed sales orders /created invoices and sent to customer) Implemented entire QuickBooks system, including the input of vendors, customers and inventory adjustment entries Generated bank deposits and verified balance receipts Researched and resolved billing and collections disputes Generated income statement and balance sheet reports. Skills general accounting, accounting software, accounting system, Accounts Payable, Accounts Receivable, accruals, automation, balance sheet, balance, bank reconciliations, bank reconciliation, billing, budgets, budget, Bi, filing, financial reporting, General Ledger, general ledger accounts, inventory, invoice processing, legal, meetings, Microsoft Dynamics, Microsoft Excel, excel, office, Microsoft PowerPoint, Microsoft Word, migration, month end closing, Peachtree, pivot tables, processes, coding, QuickBooks, Sales, Sun, Sun 5 Education Bachelor of Arts : Business Administration DeVry University - City , State 2006 Business Administration Business Information Systems GPA: 4.0 GPA: 3.2 accounting

ACCOUNTANT

PRESCHOOL TEACHER Professional Summary Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also  experienced  professional  with strong leadership and relationship-building skills. Skills Strong communication skills Microsoft Office Staff motivator Commitment to quality and service Profit enhancement Employee hiring and retention Work History Preschool Teacher February 2010 to August 2015 Company Name - City , State Collaborated with teachers to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented projects which resulted in positive outcome . Supervisor February 2004 to January 2010 Company Name - City , State Reviewed weekly inventory charts and recorded facility needs. Consistently received positive feedback from guests on performance reviews. Provided coaching, mentoring, and consultation to staff to enhance staff development. Worked directly with retail vendors to achieve excellent customer service. ​ Team Member January 2001 to March 2003 Company Name - City , State Supervised and coordinated dining room activities and employee schedules. Set-up and operated line for birthday parties. Education Chattahoochee Technical College Current City , State Associate of Applied Science : Business Management Valdosta State University City , State Business

TEACHER

DIRECTOR OF BUSINESS DEVELOPMENT Summary Looking for the greatest opportunity to use my years of experience in business development and client relationship buiding to work  for a reputed company that I can help grow and prosper! Skills Business Development, Client Relationship Builder, Alternative Transportation Specialist Client Account Management, Contract Negotiations, Customer Driven Experience 05/2009 to Current Director of Business Development Company Name － City , State Responsible for developing new business opportunities for corporate,municiple and university markets over $43 million in annual revenues. Created over 25 new commuter programs from the ground up for fortune 500 companies in the Bay Area. Created new revenue streams through new municiple and  University accounts including the City of Los Angeles, University of California, Berkeley and San Francisco State University - over $10 million annually. Accountable for marketing and prospecting through cold calls and networking. Responsible for face to face meetings and presentations with prospective clients. Manage the follow up process including sending follow up marketing materials, phone calls, emails and dialogue on a consistent basis until the relationship is recognized. Obtained new multi-million dollar account within first four months of employment. Develop and prepare proposals for major private and municipal transportation projects through cold calls and requests for proposals. Executive management of all corporate accounts which include many high profile, Silicon Valley Fortune 500 companies. Networking and business development through many associations including ACT, BOMA San Francisco, BOMA Silicon Valley, APTA, CalACT, GBTA and various Bay Area organizations. 02/2006 to 05/2009 Bay Area General Manager Company Name － City , State Executive management of the Bay Area market; responsibilities include marketing and business development, operations and accounting related functions. Management oversight of approximately 80 locations throughout the Bay Area encompassing San Francisco, Oakland-East Bay, San Jose and Marin County; over $65 Million dollars in gross parking revenues annually. Locations included management fee / incentive fee locations; company lease locations and reverse lease (at risk management fee) locations. Successful business transactions of 35 new locations in the Bay Area region, with additional net profits of over $750K annually. Achieved successful expansion of the municipal market with contract awards with AC Transit, and BART (Bay Area Rapid Transit); additional contract awards and new business achieved as a result. Achieved additional regional expansion and market margin with successful award of the City of San Jose contract; opening new market opportunities for the region. Successful contract renewal of over 15 existing contracts in Bay Area, increasing profits 5% over existing net profit projections of same store sale performance. Oversight of Bay Area team of 35 management professionals and accounting/ clerical staff; oversight of employee base of over 200 parking professionals in both union and non union environments. Responsible for annual budget preparation and performance for the Bay Area Region including same store sale performance, new business development and General and Administrative projections. Achieved positive financial results on the successful integration of Bay Area operations, reducing overhead through technology and best practices for improvement of over $300,000 in Bay Area net profit. Responsible for monthly financial analysis and performance of Bay Area locations; implemented immediate changes and proactive measures to adhere to expectations to maintain budgeted targets. Corporate Liaison for Union Contracts in Bay Area: Accomplishments included the successful negotiation of San Francisco Teamsters Local 665 contract resulting in payroll and overhead freezes to aid in maintaining current profit margins during uncertain real estate conditions. Successful implementation of Bay Area marketing campaigns and ancillary revenue opportunities to increase profits at existing locations. 02/2004 to 02/2006 General Manager Company Name － City , State Executive management oversight for 35 locations including hotel and office properties, hospitals and government agencies; generating over $6 million in annual revenues. Through marketing and networking, obtained 5 new locations as first year General Manager, generating over $70,000 in additional net profit annually. Successful implementation of Corporate policies and procedures at all locations and City office, creating more efficient revenue controls and immediate reduction of liabilities and risk of financial losses. Implementation of employee development projects and awards programs to increase low employee morale and high turnover ratios. 02/2003 to 02/2004 Operations Manager Company Name － City , State Managed a team of 9 Project and Area Managers with operations of over 20 locations including Class A office properties, University of North Texas parking operations, Reunion Arena, and Presbyterian Hospital operations. Developed proformas and proposals for new location opportunities; Assisted General Manager with proposal preparation and presentations. Responsible for budget preparation and analysis of Profit and Loss Statements. Maintained client relationships of high profile companies including Crescent Real Estate Equities, Cousins Properties, Trizec Properties, Trammel Crow, Cushman and Wakefield, Equity Office Properties and Jones Lang LaSalle. Developed Manager's skills in proper company accounting and operating policies. Successful completion of CPS Advanced Management Training Program; promoted to General Manager within two weeks of completion. 06/1999 to 02/2003 Area Manager Company Name － City , State Promoted to Area Manager within one year. Oversaw management team of 25 employees, including managers, accounting personnel and attendants. Responsible for all aspects of operations, including auditing and billing functions, operations, monthly reporting and maintenance projects. Developed positive relationships with "high risk" clients through daily contact and various departments within the area. Implemented tenant and customer amenity programs for all locations to enhance services and value. Assumed additional management oversight of additional properties, including downtown Class A Office Properties, offsite management of billing accounts and garage operations. Improved net operating profit of additional operation by 5% through new technology, policy and procedures. Education and Training Bachelor of Science : Business Administration Marketing / Management East Central University － State Business Administration Marketing / Management Activities and Honors San Francisco BOMA; Association for Commuter Transportation - Northern California Board Member; BOMA Silicon Valley; International Facility Managers Association San Francisco / Silicon Valley / East Bay;  CoreNet - Northern California Skills Client Relations, Business Development, Sales, Proposal Preperation, CRM planning and management, Cold Calling, Networking, Budget Preparation, Contract Negotiations, Executive management, Financial Analysis, Marketing Transportation Route Planning and Analysis

BUSINESS-DEVELOPMENT

LEAD TEACHER Professional Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Core Qualifications Microsoft Office (Word, Outlook, Excel, PowerPoint, Leadership skills Publisher, Access) Time management skills Teaching Strategies GOLD: Creative Curriculum Verbal communication skills CDA-Infants & Toddlers Teaching skills Maryland Child Care Credential Certified Daycare Provider Classroom management Basic clerical knowledge Accomplishments Experience 01/2014 to 07/2015 Lead Teacher Company Name － City , State Consistently received positive feedback from parents. Solved severe child behavioral issues in positive and constructive ways. Managed classes of up to 9 students. Designed 200 weekly lesson plans focused on age and level-appropriate material. Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. 01/2008 to 01/2014 Teacher Company Name － City Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms. Spearheaded Better Together Partnership Program. Spearheaded Bright Horizons Foundation. 06/2007 to 08/2007 Security and Property Clerk Company Name － City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. 06/2006 to 08/2006 Office Automation Clerk Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education 2016 Masters of Education : Educational Leadership Concordia University － City , State Educational Leadership 2011 Bachelor of Arts : Sociology University of Maryland Eastern Shore Princess － City , State Sociology Skills arts, Basic, Child Care, clerical, conferences, edit, facsimile, faxing, filing, Goal Setting, instruction, Leadership skills, lesson plans, Lesson Planning, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, office machines, photocopiers, receptionist, scanners, scanning, spreadsheets, switch, take messages, teacher, Teaching, telephone, telephones, phone, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops

AGRICULTURE

R HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Summary Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. Skills Telecommunications knowledge Strong problem solving ability High customer service standards Active listening skills Customer service expert Telecommunication skills Reatail and Corporate Microsoft Office proficiency Time management Excellent communication skills Strong problem solver HIPAA compliance Type 60 WPM Experience Healthcare Customer Service Representative Company Name Oct 2011 to Current Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being. Assist in program development with new products and/or services. Process one-time checking and credit card by phone payments. Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented. Custodian Company Name May 2010 to Dec 2011 Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces. Swept and mopped floors and vacuumed carpets. Washed and sanitized toilets, sinks and showers and restocked disposables. Secured facilities after operating hours by locking doors, closing windows and setting up the alarm. Customer Service Manager May 2004 to May 2011 Analyzed statistics and compiled accurate reports. Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment. Kept accurate records and documented customer service actions and discussions. Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams. Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments. Education and Training Diploma : General Educational Rowan-Cabarrus Community College General Educational Training and Onboarding : Healthcare Customer Service OPTUM Received certification for training new hires as they enter customer service roles

HEALTHCARE

LEAD TEACHER Summary Use the knowledge and firsthand experience that I have gained through my various education, work in both civilIan and military experience, extracurricular and leadership positions to become a proactive and dedicated team member. Highlights Apple and Windows programs including Microsoft Office Suite Internet Proficiency Social Media website use for communication with Sigma Kappa and FOCUS members Accomplishments Awarded two Navy and Marine Corps Achievement Medal in 2014 and 2017. Awarded Letter Commendation for winning Junior Sailor, 2016. Formally acknowledged by the Defense Reduction Threat Agency for superb supervisory actions and management. Awarded multiple Letters of Appreciation for being a community pillar for Marine Corps Security Force Battalion, Bangor, WA. Experience Lead Teacher 12/2011 to 10/2012 Company Name City , State Creating and implementing small group interventions for students in Kindergarten through 6th Grade in both Math and Reading. Engaging students that have been assessed as High- Ability. Preparing students for State-wide standardized assessments by adapting concepts. Substitute teaching for the various classrooms pending the absence of the classroom teacher. Challenging struggling students with various methods, allowing them to grasp the correct perceptions. Executing roles to assist teachers in their classrooms, as well as within the school as a community. Working with students in the Functional Academics program to provide support for classroom teacher. Using multiple tools and techniques to adjust to students' learning processes. Created and lead the before and after school program for Elementary students. Developed lesson plans to include interactive and productive activities for students. Substitute taught for the various classrooms at the Center pending the absence of the classroom teacher. Fulfilled the role of the full time classroom teacher in a Preschool Classroom during a long-term period of. transition. Substitute Teacher 09/2011 to Current Company Name City , State Assumed the role of the classroom teacher during the absence of the classroom teacher. Improvised to ensure a productive learning experience for students. Provided assistance to the teachers and the staff of the school. METRO MARYLAND YOUTH FOR CHRIST. BALTIMORE, MARYLAND. Mentor and Counselor September 2011- Present. Mentored Middle School Students from various schools in the Central Baltimore County area. Created lesson plans to teach students fundamental values and ideals. Provided support for students in need and allow them to engage in productive conversations. Developed activities to ensure student involvement and growth in the organization. Administrative Assistant Company Name City , State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 - December 2010 Administrative Assistant * * * *Provided direct assistance and support to the Vice President of the company. * * * *Reorganized the company's Business Center to more effectively monitor its 120 employees. * * * *Maintained internal and external revenue reports through mastery of Microsoft Excel. * * * *Worked in the company's Business Center to analyze proposals and complete office duties such as making *copies and faxing documents. * * * *Managed the front desk answering and directing calls as well as responding to email requests Education Leading Enlisted Member and Field Training Officer 2017 United States Department of the Navy Bachelor of Science : Elementary Education 2011 University of Maryland City , State Minor in Mathematics Academic Honors Coursework in Business and Human Resources 2011 UNIVERSITY OF MARYLAND City , AUSTRALIA Study Abroad Program High School Diploma 2007 GARRISON FOREST SCHOOL City , State May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor and Mentor * * *Mentored University of Maryland Division I athletes. * * * *Provided guidance and support to ensure that students stay on track and achieve their academic goals. * * * *Developed mentor programs that assist and engage students that are both proficient in the English language *as well as those that English is not their primary language. May 2011 MONTPELIER ELEMENTARY SCHOOL City , State Supported a low-income fifth grade classroom. * * * *Assumed leadership role in the classroom as a full-time Math, Language Arts, Reading, Social Studies and *Science teacher. Managed lesson plans throughout the year. * * * *Initiated and designed classroom awards for students who improved their grades during the school year. *Awards program resulted in 75 percent of the class achieving this goal. * * * *Created reading groups for students who scored basic on their standardized tests. * * * *Created a small group for students struggling in math to aid in mastery of basic skills.  Professional Affiliations SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member of the New Member Education Committee Member of the Philanthropic Committee*Academic Honors Interests FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor and Mentor January 2009 - May 2011 June 2007-Present * * *Volunteered as a leader for more than 70 middle and high school students for week long summer camps and internships in Martha's Vineyard, Massachusetts. * * * *Volunteered as a leader for more than 50 middle school students for a week long winter camp in North Creek, New York. * * * *Led small groups of ten students to engage them in discussion and team building exercises. * * * *Guided full camp lecturers that helped to prompt small group discussions. * * * *Planned weekly meetings as well as special events for Baltimore area high school students resulting in *increased overall participation. * * * *Served as a mentor for high school seniors preparing to enter college. Skills Enthusiastic people person, great organizational skills,

TEACHER

HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies. •As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization. •Noted for business / technology acumen, collaborative style and communication skills. •Experienced in RFP development and vendor selection. •Track record of execution and delivering investment returns. •Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations. Professional Experience Head, Information Technology and Information Center March 2015 Company Name - City , State Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing. Director, Supply Chain and Logistics Information Technology October 2010 to March 2015 Company Name - City , State Established supply chain technology direction for global manufacturing organization. Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects. Lead business process re-engineering efforts and provide guidance and support to business subject matter experts. Supported development and execution of Global Sales and Operations process. Senior Director, COMET Program November 2009 to October 2010 Company Name - City , State Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas. Directed ongoing rollouts in North America, Europe and Asia Pacific regions. Director, SAP Center of Excellence May 2005 to November 2009 Company Name - City , State Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore. Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team. Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America. Led upgrade effort for APO solution for healthcare products segment of business. Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP. Acquisition team member and leader of integration efforts for US and APAC commercial operations. Overall responsibility for leadership development through the Management Readiness Program. Managed the Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 to May 2005 Company Name - City , State Led the effort to implement SAP for the US Commercial operations of Schering - Plough. Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels. Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3). Manager, Commercial and Field Force Systems April 1998 to January 2002 Company Name - City , State Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning. Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology. Manager, Service Delivery Systems April 1997 to May 1998 Company Name - City , State Led the implementation of outbound call center solutions for key operations in the Ohio call center. Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure. Manager, Client Services Systems February 1994 to April 1997 Company Name - City , State Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations. Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential. Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary. Project Manager January 1992 to February 1994 Company Name - City , State Led the implementation of a new cash management system to support the treasury operations of Prudential. PC Coordinator January 1990 to January 1992 Company Name - City , State Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk. Education Master of Business Administration : 2003 University of Maryland Master of Science : Computer Science , 1994 New Jersey Institute of Technology Bachelor of Science : Computer Science , 1990 New Jersey Institute of Technology Skills SAP Business Process Design Dispersed Team Management

INFORMATION-TECHNOLOGY

ACCOUNTANT Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Knowledgeable in QuickBooks, SQL, SAP, and AS400 Highly proficient in Microsoft Office, including Microsoft Word, PPT, Microsoft Excel II and Access III Experience November 2013 to Current Company Name City , State Accountant Sources items through the compilation of vendor information and bidding processes Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Creates auditing processes for inventory management Selects bank statements randomly to ensure that disbursements where authorized and signed by two individuals Ensures three way matches of requisitions, purchase orders, and good receipts Performs data analysis on bank statements to ensure that all reconciled items are processed in a timely manner Audits the database demographic to better understand clientele of the company and to maximize customer satisfaction level Completes month-end journal entries and month-end reports. Prepares bank reconciliations and ensures all reconciling items are resolved in a timely manner Organizes monthly, quarterly, and annual financial statements. September 2010 to May 2013 Company Name City , State QA/Mobile Software Tester Worked specifically with different accounting and business software including French ones Audited the testing process to enhance quality, cycle time effectiveness, and accuracy Identified correctness, completeness, security, and quality of various accounting packages Isolated and reported localization and functional bugs for certification programs Developed test plans, and organize and lead testing activities for new and existing releases Conducted regression, security, and smoke testing. April 2006 to January 2010 Company Name City , State Procurement Specialist Served as the lead buyer for sixteen plants across the United States and Canada Interacted in French with plants located in French Speaking regions Montreal, Quebec, Viau etc. Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Handled customer service management (CRM) inquiries from clients and vendors Performed monthly audits to ensure requisitions and purchase orders' accuracy Reviewed audit results with clients and team members to improve productivity and affectivity Provided day-to-day management of sourcing initiatives within cross-functional team Ensured three-way matches of requisitions, purchase orders, and good receipt Utilized strategic sourcing approach to create operation processes for clients and vendors Handled new clients implementations, integrations, and trainings from legacy AS400 systems to SAP Oversaw high-priority accounts which considered opting out of their contracts, worked with them on an individual basis to meet or exceed their expectations Prepared bid requirements, solicited responses, analyzed responses, prepared recommendations, and negotiated contracts to enhance efficiencies and reduce costs Administered back order reports for plants and expedited customer requests as needed. August 2005 to April 2006 Company Name City , State Freight Planning Contact Provided export documents for the DuPont International hazardous department Coordinated logistic arrangements, port-to-port, port to point, and point to point Managed clients' travel arrangements to South America, Europe, and Asia Conducted itinerary changes for clients from port to destination points Coordinated logistic arrangements, providing customer services and timely communications Responded to and resolved request or inquiries from internal and external teams. Education 5 2015 La Salle University City , State Fraud and Forensic Accounting Fraud and Forensic Accounting 5 2011 University of Phoenix City , State Accounting MBA Accounting 5 2005 Pennsylvania State University City , State Business Economics , International Business and French Structural Economics and International Relations Bachelor of Science Business Economics , International Business and French Structural Economics and International Relations 5 2005 Paris Chamber of Commerce City , France 12 2011 FMA Institute City , State Certified Nonprofit Accounting Professional (CNAP) Languages Fluent in French Skills Accounting, approach, AS400, auditing, bank reconciliations, competitive, contracts, CRM, clientele, clients, customer satisfaction, customer services, customer service, data analysis, database, financial statements, French, Fluent in French, functional, inventory management, Access III, Microsoft Excel II, Microsoft Office, Microsoft Word, pricing, processes, Speaking, quality, QuickBooks, reconciling, SAP, SQL, strategic, travel arrangements

ACCOUNTANT

GENERAL ACCOUNTANT Career Focus To obtain a position which will allow me to utilize skills I have acquired through my education and work experiences while continuing to expand my knowledge. Energetic and motivated student dedicated to providing top-quality patient care. I have ten years of administrative support service with five years of that being in a senior position. I work proficiently in a team environment and demonstrate excellent interpersonal skills. I am detailed and multi-task oriented and believe that I can efficiently accomplish any task placed before me. Licenses Basic Life Support (BLS) Certification 2013-Present Skill Highlights Skilled in conducting physical assessment Post-operative care BLS certified Committed to pediatric nursing Type 72 WPM Computer skills: MS Word/Excel/PowerPoint/Outlook, RIS, Health Connect, Symposium, Mainframe, Abraxas, SAP Professional Experience General Accountant April 2010 to April 2011 Company Name － City , State Responsibilities: Maintain general ledgers, bookkeeping, generate reports from Dun and Bradstreet, establish credit limits for new customers, balance books for end of month closing. Medical Biller/Collector December 2009 to April 2010 Company Name － City , State Responsibilities: Post charges/payments, Maintained patient charts and confidential files, transcription, prepare progress reports for workers compensation cases, process liens for liability cases, manage M.D.'s calendars, prepare subpoenas, answer high-volume phones, front desk check-in and scheduling. Lead of Clerical Services August 2000 to December 2009 Company Name － City , State Responsibilities: Provide administrative support for senior management, present education/training to all new clerical staff, including cross-training for multiple service areas, Maintained patient charts and confidential files., prepare statistical reports for senior management, transcribe diagnostic reports, prepare weekly staffing assignments, coordinate calendars and meetings, involvement in interviewing new-hires, organize general staff meetings to provide information to all levels of workforce, in addition to minute taking, prepare special handling reports, provide performance evaluations for all clerical staff, and prepare invoices from outside facilities. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Education and Training Bachelor of Science : Nursing , 2016 California State University, Northridge － City , State , USA Attendance: 2014-Current 3.56 GPA Associate of Science : Nursing , 2015 College of the Canyons － City , State , USA GPA: GPA: 3.77 Registered Nursing Attendance: July, 2008-Current GPA: 3.68 Functional Experience Completed 320 hours of clinical work Recorded patients' medical history, vital statistics and test results in medical records. Monitored post-op vitals, fluids, reviewed post-op orders and orient patients to unit. Assisted patients with healing and recovery after surgery. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Provided behavioral/emotional support and supervision for those with dementia, Alzheimer's, schizophrenia and suicidal ideation. Assisted patients with multiple chronic diagnoses including COPD and asthma.Evaluated patient care needs, prioritized treatment and maintained patient flow. Tested glucose and administered injections. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Assisted patients with bathing, dressing, daily hygiene care and grooming. Patient Advocacy Explained treatment procedures, medication risks, special diets and physician instructions to patients. Skills Healthcare:   Sound, ethical and independent decision-making ability consistent with medical protocols, Patient advocacy, Post-operative care, Medical-Surgical experience, Mental Health experience, Operating room experience, patient education, Glucose monitoring, Strong assessment skills People skills : Great bedside manner, Enthusiastic people person, Advanced problem-solving, Great organizational skills Clerical: Administrative support, Balance, Bookkeeping, Clerical, Closing, credit, Customer Service, Dun, Senior management, Imaging, Mainframe, Medical Billing, Medical Transcription, Minute taking, Excel, Outlook, PowerPoint, 2000, MS Word, Nursing, progress, RIS, SAP, Scheduling, Staffing, Supervisor, Symposium, Phones, Transcription, Type 72wpm

ACCOUNTANT

FINANCE MANAGER Summary Efficient, dedicated, hard-working Financial Manager skilled at consistently meeting strict deadlines, paying high attention to detail and effectiveness when reporting to senior management. Extensive experience in budgeting, forecasting, strategic planning and analysis. Experience Company Name March 2003 to Current Finance Manager City , State Serving as a business and financial advisor to a portfolio of ten trade show teams by working closely with Senior Management, Industry Vice Presidents, and Sales Directors, as well as the Operations, Registration, Marketing, and Conference departments Prepare detailed show budgets, monthly financial forecasts, strategic plan projections, and financial analysis of the P&L's for ten trade shows.  Manage these tasks effectively to complete on a timely basis, and within strict deadlines Analyze show revenue and expenses versus budget/forecast and provide analysis on variances.  Review general ledger accounts, prepare journal entries and support schedules as needed to discuss findings with show management Perform due diligence for potential business acquisitions, and then prepare and present the financial models to Senior Management Assist Show Management with decisions relating to exhibit space, advertising and media product pricing, as well as customer package creation and pricing Review and approve all purchase orders, vendor invoices, and expense reports relating to shows and ensure all documents are in accordance with company policies Monitor sales and marketing results against established milestones and expense commitments relating to new show launches Review key business contracts related to events and provide guidance and information on financial and non-financial matters to event teams Manage onsite trade show financial needs which includes establishing banking requirements, preparing and reconciling financial documents onsite, and training and supervising cashiers and temporary help at the show Partner with and maintain professional relationships with key association and business partners within trade show events Created and implemented financial reports which detail customer packages sold by show teams.  These reports are mainly used by Finance, Sales and Operations teams Redesigned and streamlined the Show Set Up Process that is used by Finance, Accounting, and Sales departments Monitor accounts receivable and assist collections and sales with determining collectability Collaborate with Reed Exhibitions France on cross border events held in the U.S.  Provide financial support on these events and assist with onsite event needs Assist in the interviewing process for new team members, as well as help train new staff accountants and finance managers within the department Streamlined and automated Interim and Year-End audit process for the finance and accounting departments which made it more effecient for the auditors to review reconciliations and financials Company Name June 2000 to June 2001 Portfolio Administrator City , State Managed, tracked and ensured the integrity of financial data for over 70 portfolio companies Communicated and interfaced with CEO, CFO, COO of the portfolio companies and discussed quarterly financial updates, stock splits, fundraising and cash flow Project manager for the company's quarterly meetings which entailed the maintenance and updating of information on the financial performance and the business status of the portfolio companies Analyzed financial statements and created reports for management which were used to formulate future investment strategies Primary liaison between all levels of management of the portfolio companies and the private equity division of Bowman Capital. Company Name October 1998 to June 2000 Staff Accountant City , State Prepared monthly, quarterly and yearly financial statements for consolidation process, which included the balance sheet, profit and loss statement and cash flow statement. Assisted in streamlining and automating our consolidation and reporting process using the Peoplesoft system. Performed monthly financial statement analysis and account reconciliation's and developed and presented conclusions to management. Assisted Investor Relations by providing financial information to support sales press releases. Company Name October 1996 to October 1998 Advanced Staff Auditor City , State Performed financial statement audits for high-tech, food and beverage, financial services, health care, manufacturing and telecommunication clients. Identified accounting issues, utilized technical knowledge, research skills and analytical abilities to determine proper accounting treatment and ensure compliance with GAAP. Analyzed internal control procedures to determine audit risk and to assist clients in strengthening their control procedures. Provided suggestion to management for improving their internal operations. Used strong organizational skills, detailed documentation and computer proficiency to record the procedures, results and conclusions of testwork. Education University of Massachusetts -Amherst, MA 1996 BBA : Accounting Graduated Cum Laude Overall GPA: 3.3 Skills Financial statement analysis, budgeting, forecasting, strategic planning, financial modeling, strong communication, interpersonal and organizational skills Computer skills in the following areas:  Microsoft Access, Excel, MicroSoft Office, Microsoft Outlook, Powerpoint, Microsoft Word, Onyx, PeopleSoft, Citrix

FINANCE

HR DIRECTOR Summary Over 20 years experience in recruiting, 15 plus years in Human Resources Executive Management, 5 years of HRIS development and maintenance 4 years working in a Healthcare Enviroment Skills Recruiting FMLA/EEO/FLSA  HRIS Development Benefit Administration Policy Development Web Page Development  Accomplishments Kansas Health Institute -Health Outcomes for the State of Kansas -1999 Memberships and Accolades: Project Management Institute Member, SHRM, Chamber of Commerce, 1999 Friends University President's Honor Roll, 1997 Friends University Dean's Honor Roll, Student Liaison for Friends University Topeka (member of Mother-To-Mother, member of the Topeka Advertising Federation, several production pieces created nominated for ADDY Awards, received recognition for outstanding customer service assistance by the State of Kansas Travel and Tourism Department., ASHHRA, KAHHR, ACM. Additional Information: Leading Change -I have been instrumental in development and implementation of the Adjutant General's Retention Research project, involving survey development and analyzing the results of the surveys to present to the Adjutant General to help retain the qualified talent of the Departments. I have been tasked with working with the Federal Security Manager for the Joint Forces Headquarters in developing policies, procedures and processes to ensure that all current and new State Employees have the appropriate security clearances for the position held per the Federal Government Requirements. While at LMIS, I lead the Job Vacancy Project and was able to produce results in less time and man hours than in years before with staff that were inexperienced in the JVC process and procedures. I have been responsible to develop, plan and implement database programs, for the last three positions I have held. These were designed to cultivate, involve, renew contact, and promote active and potential employees. These databases were used for reporting FTE usage, budget management and turnover reports. While working in the healthcare field, I took the initiative in creating a local website that was used to receive and respond to requests for information and assistance in marketing and promoting the healthcare facility along with recruitment of potential employees. As Human Resource Coordinator in the healthcare field, I managed the front office personnel, reduced contract labor costs for nursing staff and implemented a unique pay structure to increase PRN staff utilization. I continually think "Outside-the-box" to create and develop strategies to resolve issues faced in my work environment. In my current position, I have met and exceeded all hiring goals for the firm. This resulted in our client increasing the business transferred to our location. Experience HR Director 09/2016 to Current Company Name City , State Developed New Website for Agency, payroll processing changes, and implementation of new HRIS System. Oversaw the employment process taking the lead role in clinician, physician and management team recruitment initiatives. Developed, maintain and interpret HR policy. Authored the Employee Handbook. Provided coaching and support to management and supervisors on performance management and other related issues. Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Evaluated and recommend changes to the employee benefits plan. Oversaw day to day administration of benefits.  HR Director 04/2009 to 09/2016 Company Name City , State Develped Supervisory Education, SHRO Website, SHRO HRIS System and Automation of payroll processing. Established and directed a comprehensive statewide human resource program for both classified and unclassified State employees/positions in the Adjutant General's Department. Resolved non-routine HR related issues associated as they arose; reviewed documents and approved all hires and promotions; reviews and approved, modified and/or disapproved wage/salary requests to hire individuals above the pre-established minimum classified or unclassified pay rate,  Reviewed any significant changes to position descriptions and determined if reclassification should be pursued; reviewed position descriptions for new positions and determined the appropriate wage range based on comparable classified position (if they exist), Consulted with the TAG and both military and state manager/ supervisors in order to provide technical and common sense guidance on properly addressing sensitive or complex employee and organizational issues; aided them in achieving their ever changing program goals and provided innovative ideas for staffing; Served as the administration's management representative in labor negotiations with the local KAPE unit at the 190th Fire Department. HR Manager/Sr. Recruiter 10/2003 to 06/2006 Company Name City , State Created an HRIS tracking system used for recruitment. Responsible for Ramp up and hiring of all customer service agents, and other positions as needed. Placement and development of all advertising Met and exceeded all hiring goals. Responsible for Hiring Senior Management to cover such duties as: Team Managers, Payroll, Quality Control. Responsible for recruitment of 950 new employees, meeting and exceeded goals set. Coordinated and facilitated manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as a resource person to administration, mid-level management and staff regarding HR related. Human Resources Coordinator 03/1996 to 02/2000 Company Name City , State Developed HRIS database from ground up for employee records and monitoring. Instrumental in reducing the use of Agency Staffing needs for hospital. Coordinated and facilitates manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as the HR resource source for administration, mid-level management and staff. Coordinated hiring procedures, appraisals, pay increases, promotions, transfers, terminations, job postings, and all corrective actions; One Person Office, responsible for all OSHA, Work Comp, Benefits, payroll, etc. Education and Training Master's Degree : Information Management Systems 05/2005 Friends University City , State , United States 3.5 Credits Earned: 62 Semester hours Information Management Systems Bachelor of Science : Organizational Management 05/2000 Friends University City , State , United States 4.0 Credits Earned: 62 Semester hours Activities and Honors Topeka Chamber of Commerce -Ambassador Kansas Hospital Association -Health Care Human Resources Member SHRM -Legislative Liaison Skills Desktop Publishing,  Newsletter productions, DATABASE Management, Leadership Training, OSHA, FMLA, Workers Compensation. PageMaker, Agency Automation, back-up, Benefits, Budget management, Corel Suite, Harvard Graphics, Access, Excel, Microsoft Publisher, MS Word,  Quark Express, Quattro Pro, Strategic Planning,  Web page development, WordPerfect

HR

BUSINESS DEVELOPMENT CONSULTANT Executive Summary Dynamic financial services and business development leader with 17+ years of combined experience across diverse banking and sales platforms. Dedicated to delivering services excellence while surpassing revenue objectives, working closely with teams and clients to address needs. Enforces adherence to organizational policies, procedures, and standards as well as industry regulations. Blends strong analytical and communications acumen to generate comprehensive research and reports - supporting planning and decision-making. Senior loan operations specialists skilled in collaborating with multidisciplinary teams throughout application and financing processes. Core Qualifications Loan operations & documentation Compliance guidelines Risk mitigation Team leadership & support Investments management Home & commercial mortgages Microsoft Office Business development Negotiations Stakeholder relations Customer service Sales life-cycle Underwriting requirements Financial & credit data analysis Prospecting & referrals Professional Experience Company Name City , State Business Development Consultant 02/2019 to 04/2020 Delivered expert consulting services in financing, operations, sales, and marketing. Fueled revenues and achieved top client satisfaction / referrals, maintaining top producer ranking by securing up to 50 new clients monthly. Forged and cultivated productive relationships with customers and team members, facilitating full sales process by identifying and addressing individual needs. Developed and implemented process improvement plans based on client feedback and operational monitoring. Served as key expert in products and services, skillfully representing brand and overall offerings. Company Name City , State Business Development Manager 03/2017 to 02/2019 Spearheaded new business development, leading turnaround of under-performing product lines to achieve objectives. Improved bottom line profit by securing business from up to 40 new clients monthly, generating quality leads, implementing client acquisition strategies, and effectively targeting valuable business opportunities. Orchestrated diversification of offerings, increasing sales via new product launches. Consistently exceeded quotas through new account penetration and territory expansion. Liaised with potential customers via telephone, email, and in-person - addressing inquiries and recommending products / services in alignment with individual needs. Company Name City , State Branch Manager 02/2014 to 03/2017 Coordinated talented team of 8 committed to development and retention of profitable client base. Managed and administered accounts opening, loan applications, monthly reporting, teller transactions, customer services, sales, staff evaluation, and new hiring. Boosted loan and deposit rates while elevating branch to highest performer in customer satisfaction scores. Applied expertise in Fiserv, Business Process Manager, Ultipro, Taleo, Continuity Control, Connections, Applink, and MortgageBot tools. Company Name City , State Branch Manager/Loan Officer 02/2003 to 01/2014 Progressed through various roles, starting from Loan Officer position and culminating in Branch Manager title. Managed and administered consumer and real estate loan operations across various offices. Drove smooth transition of newly-acquired Smith County State Bank and Trust Department - consolidating team of 30+. Approved and oversaw payroll, bills for payment, budgeting, reporting, and advertising. Provided staff leadership, evaluations, salary adjustments, interviews, and hiring. Education Bachelor of Science : Business NorthWestern Oklahoma State University , City , State Major in Agricultural Business Minor in Business Administration Leadership Training Leader Effectiveness Training , City , State The Peoples Bank annual leadership training program Schools of Lending Principles Schools of Banking , City , State Associations Kansas Notary Public Augusta Chamber of Commerce, Board Member Saint Francis Community Services Foster Parent Nationwide Mortgage Licensing System (NMLS) - Previously Registered

BUSINESS-DEVELOPMENT

INDUSTRIAL ENGINEERING INTERN Summary Seeking for full time position where I can apply my technical knowledge & skills for continuous improvement. I have 26 months of experience in Lean Manufacturing, Production Planning and Supply Chain Management. Excellent computer and analytical skills. Highlights Application Software: MS Office, Minitab, PowerPoint, Excel, Solid works, AutoCAD, Pro E Database: MS Access, SAP Programming: Java, C, C++, Visual Basic, R, Python Accomplishments Quality Control: Implementing of PDCA cycle for improving image quality of smartphone camera, implementing DMAIC cycle for improving quality issues related to cosmetic damages (scratches, bent, dent, etc.) using control charts and z transformation. Metrics & Measurements: Time study, Process Mapping, JIT, &Work Sampling of Activities. Intro to Statistics: Data analysis using normal & exponential distribution, simple & multi linear Regression. Project Management: Project planning, analysis, scheduling using CPM and PERT analysis. Production & Inventory Control: Develop assembly chart, process flow layout for subway with JIT. Facility Planning: Designing and planning picking process, rack arrangement, Shipping and receiving locations. Planning all warehouse process by analyzing previous order quantity records. Developing new process in warehouse for maximum utilization of assets and meet required shipping demand during peek session. Underwater Robot: Worked at IIT-Bombay workshop to make an underwater robot. The robot was assembled using sensors, switches and motors for maneuvering the robot. Technical Papers Inventory Management and Risk Pooling: Presented how centralized and decentralized distribution system affects safety stock, service level, overhead cost, customer lead time and transportation cost. Single Minute Exchange of Die concept: Explained how changeovers are not bad and how change over times could be reduced if the changeover process is mapped. Experience Industrial Engineering Intern May 2015 to January 2016 Company Name － City , State Conduct Time Study & perform analysis on data to determine hourly production scheduling, non value adding activities, reduce cycle time by 32% & lead time by 48%. Line balancing to achieve required takt time and reduce work in process (WIP) inventory. Implement Lean manufacturing such as Kaizen, 5S, documentation of Kanban card process & Continues Improvement to reduce waste, inventory, non-value adding activity to improve productivity. Developed material picking charts which determines the exact quantity of items to be picked, thereby, enhancing material picking operations. Scheduling material required for production and manage inventory of raw material. Writing standard operating procedure (SOP) for various process in entire plant. Ergonomic designing of work cell to improve efficiency of workers. Junior Engineer July 2013 to June 2014 Company Name － City Managed assembly line for traction and induction motors at Siemens. Responsible for supervising 4 Inspectors and 24 team members in the assembly department. Responsible for generating a production schedule and Process Planning for necessary changes based on customer priority and orders. Responsible for safety of everyone in the plant and Forecasting risk from data analysis and provide Strategy/planning for Lean Manufacturing Practices within the plant. Participate in monthly cost team projects, process improvement projects and assign cross-training projects and Kaizen projects to team members. Manage quality, day to day production, labor efficiency. Intern November 2012 to May 2013 Company Name － City Developed the inspection process for motor accessories. Designed tools, gauges and fixture in AutoCAD and /or ProE as required. Managed the outsourced manufacturing of necessary tools, gauges or fixtures. Maintain Gauge Calibration database. Managed the calibration schedule with outside vendors or in-house calibration group. Worked in PM and QM modules of SAP R/3 to enter or retrieve data. Awareness of ISO 9001:2008 and ISO 14001(EMS), Integrated Management system (IMS) & Hazard identification and risk awareness (HIRA) documents on shop floor. Education Masters of Science : Industrial Engineering Production & Inventory management , May 2016 University of Texas － City , United States GPA: GPA: 3.5 Industrial Engineering GPA: 3.5 Production & Inventory management Bachelor of Engineering : Production Engineering Manufacturing, Planning and Supply Chain , July 2013 Mumbai University India GPA: GPA: 3.5 Production Engineering GPA: 3.5 Manufacturing, Planning and Supply Chain Skills AutoCAD, C, C++, Calibration, charts, data analysis, Database, designing, documentation, Forecasting, IMS, inspection, inventory, ISO, ISO 9001, Java, Lean Manufacturing, MS Access, Excel, MS Office, PowerPoint, Minitab, process improvement, Programming, Python, quality, safety, SAP, SAP R/3, Scheduling, Siemens, Solid works, SOP, Strategy/planning, supervising 4, Visual Basic, reduce waste

ENGINEERING

TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 to March 2014 Company Name － City , State Teacher who develops curriculum with a child's biological, cognitive and socio-emotional processes in mind. Committed to the healthy maturation of every child involved. Teacher August 2002 to June 2004 Company Name － City , State Coordinated parent-teacher conferences during the school year. Took on numerous backstage role is, including running lights, crew and box office. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and. attendance logs. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Observed and evaluated students' performance, behavior, social development and physical health. Teacher August 1997 to June 2002 Company Name － City , State Established daily routines that were easy for the children to follow. Gave one-on-one attention to children while maintaining overall focus on the entire group. Identified signs of emotional and developmental problems in children and reported to parents. Monitored students' educational progress with individual charts and files. Addressed behavioral and learning issues with parents and daycare management. Teacher August 1996 to June 1997 Company Name － City , State l Fostered reasoning and problem solving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate. learning plans. Gave one-on-one attention to children while maintaining overall focus on the entire group. Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance. Organized and facilitated monthly parent support group meetings. Nurtured a supportive learning environment that was often used as a model for other classrooms. Education and Training Master of Science : Instructional Leadership Early Childhood Education , 2008 Tennessee Technical University － City , State Instructional Leadership Early Childhood Education Bachelor of Science : Early Childhood Education , 1996 Georgia Southwestern University － City , State Early Childhood Education Valdosta State University － City , State

TEACHER

SALES ASSOCIATE Professional Summary Sales professional offering nearly 4 years experience in sales and sales management in a retail setting. Specializes in men and women's wear, with emphasis in building a solid customer base. Skill Highlights High-end fashion knowledge Superb sales professional Loss prevention comprehension Ability to mediate disputes Listening skills Reliable and punctual  Compelling leadership skills Customer service oriented Cash handling accuracy Retail merchandising expertise Excellent communication skills Energetic Bilingual in English and Spanish Achievements Developed highly effective sales training strategies as Sales Manager. Lead management team to exceed monthly store sales goal multiple times as Sales Manager. Earned an achievement in Sales for Management, averaging 20% of the stores sales per month. Lead several departments as the top salesperson by surpassing periodical goals Sold high end product & merchandise to elite celebrities and continued service beyond the store. Experience Sales Associate Nov 2016 to Mar 2017 Company Name － City , State Described merchandise and services to customers. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Completed special client deliveries in person. Evaluated transactions for suspected fraud. Sales Associate/Brand Ambassador (TOPMAN) Feb 2016 to Nov 2016 Company Name － City , State Opened credit & debit cards to customers. Described merchandise and services to customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintained department in clean and neat manner Arranged items in favorable positions and areas of the store for optimal sales. Consulted with customers on the latest styles and trends. Sales Manager/Supervisor Feb 2014 to Feb 2016 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Visual Merchandiser / Sales Associate Aug 2013 to Jan 2014 Company Name － City , State Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner. Sales / Cashier Associate / Stock Person Mar 2013 to Aug 2013 Company Name － City , State Received and processed cash and credit payments for in-store purchases. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis.

SALES

SECURITY AIDE I Professional Summary A Compassionate Security Aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration. Skills Strong verbal communication Data management Extremely organized Project management Client assessment and analysis Powerful negotiator Self-motivated Staff development Conflict resolution Team leadership Risk management processes and analysis Process implementation • Huge experience with therapeutic recreational services, activities and programs • Outstanding knowledge of psychiatric patient care techniques • Thorough knowledge of working in acute care, assisted living and other healthcare setting • Good understanding of abuse reporting protocols • Familiarity with recreational therapy and therapeutic recreation programs. • Amazing ability to develop recreational therapy plans • Ability to design, implement, and coordinate therapeutic programming • Immense ability to build positive working relations with patients and colleagues • Remarkable ability to provide therapies independently or in groups Work History Security Aide I , 2017 to Current Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Worked directly with department, clients, management to achieve result.. Developed new process for employee evaluation which resulted in marked performance improvements. Responsible for creative design for prominent project. Supported Chief Operating Officer with daily operational functions. Student Worker , 01/2016 to 01/2017 Company Name – City , State Complete clerical and data entry tasks, interoffice mail and file important documents. Support and provide coverage of the administrative desk; Adhere to the code of confidentiality in certain cases where discretion is required;. Record odometer reading and maintenance support provided to University's vehicles and driver assistance during event functions when additional support as needed. Resident Advisor , 08/2015 to 01/2017 Provide guidance, social support and security within Residential Life community, and foster an environment that allows 40 students to meet their academic goals. Increase students' knowledge of policies and procedures of Residential Life and increase students involvement in University, Residential Life committees and activities/events. Managing and documenting policy violations; Reporting maintenance and facility concerns and conducting Health and Safety Inspections Other duties as assigned by Residence Director. Student Worker , 08/2014 to 01/2016 Company Name Created biochar Pyrolysis, the process of creating a fine-grained highly porous charcoal that helps soils retain nutrients and water. Entered biochar data into excel spread sheet. Helped make chemical for research and maintained cleanliness of chemical laboratory equipment. Skills Academic, administrative, clerical, Coaching, CPR, data entry, laboratory equipment management skills, excel, reading, Rehabilitation, Reporting, research, Safety, sound, spread sheet. Education Bachelor of Science : Wellness-Kinesiology , 05/2017 Lincoln University - City , State Wellness-Kinesiology Diploma : Coaching , 2013 GC Foster College of Physical Education and Sports - City Coaching Completed 70 Credit hours in physical education and sports, GC Foster College of Physical Education and Sports Spanish Town, Jamaica INTERNSHIPPhysiotherapist Rehabilitation, Athletic Trainers Room : 12/2015 Lincoln University - City , State Set up equipment for students athletes*Assisted in treatment for students athletes *Treatments include wrapping and taping ankles, applying ice packs and conducting on ultra sound treatments. Shadow/Intern of Occupational Therapist and Physiotherapist rehabilitation Treatments , 12/2017 JCMG Orthopaedic Center - City Overseer OBJECTIVE To obtain a position as Recreational Therapist where I can maximize my skills and also contribute to the development of the organization. Accomplishments Track and Field, Team Member 2014 – 2017 NCAA Track and Field Outdoors, All American Award 2014 NCAA Track and Field Indoor Second Team, All American Awards 2015 - 2017 NCAA All Academics Awards 2014 – 2017 The National Consortium for Academic and sport Award 2015 Lincoln University Track and Field Award 2015 All-MIAA First Team Award 2016-2017 Certifications CPR Certificate 2017 Basic Psychiatric Training Course Certificate 2017 Lincoln University School of Education Honors Convocation Certificate of Excellence 2017 Additional Information VOLUNTEER WORK Officiate at Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club, conducts recycling weekly throughout the University campus Volunteer Track Coach at Old Harbour High School Volunteer Massage Therapy Treatment to Old Harbour High School Track Team

AGRICULTURE

INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees/services justification. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Application Design Used object-oriented design/programming to design new stand-alone application. ​ Planned, installed, configured, and monitored document management infrastructure. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City , State •Presented various projects including  VPN, RDMS, and IT Proposals  to several classes and instructors . •Worked independently and as part of a team to achieve most equitable outcome. Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City , State •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. •Communicated regularly with management regarding portfolio performance and new loan transaction quality. •Maintained confidentiality of bank records and client information. •Scanned and filed forms, reports, correspondence and receipts. •Entered information into computer databases. •Reviewed files to check for complete and accurate information. •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. •Coordinated with multiple departments regarding responsive documents and document retention. •Researched bankruptcy loan files to confirm federal guideline compliance. •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. ​ Company Name February 2008 to May 2008 TOEFL/TESL INSTRUCTOR City , State •Developed interesting course plans to meet academic, intellectual and social needs of students. •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. •Performed student background reviews to develop tailored lessons based on student needs. •Developed, administered and corrected tests and quizzes in a timely manner. •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. •Designed lesson plans focused on age and level-appropriate material. Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts : English City , State , United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio

INFORMATION-TECHNOLOGY

TEACHER Willing to relocate: Anywhere Professional Summary To maintain a long term position in a cohesive, diverse environment, that promotes a professional environment and values employees and families. To obtain a teaching opportunity in grade levels EC - 4th grade. Core Qualifications Skills Used Speaking,math,planning,leading, computer skills,communication with staff,parents and students. Accounts Receivable Clerk The SALT Group - Kerrville, TX - August 2012 to August 2014 Responsibilities Accounts Receivable collection calls, answering questions for new customers, maintain a good relationship with clients, problem solving for clients in difficult situations. obtain a weekly goal for set amount of monies coming in to company each week. Microsoft word, Microsoft Works, Excel, Internet Research, Powerpoint. Experience Teacher 08/2015 - Current Company Name City , State Teaching all subjects to High School and Junior High,Coach for PE. Lesson planning, grades, reports. Kindergarten Teacher 01/2014 - Current Company Name City , State Math 3 Hrs. day Reading, Social Studies, Science Writing Accomplishments I have had several students that have had many challenges to overcome before moving on to 1st grade, I have assisted in making the obstacles become less and prepare them to be great next year. Daycare, Lead Teacher 06/2010 - Current Company Name City , State Teaching 2,3,4 year old age group. Math, writing, letter and number recognition, listening skills, color recognition. Preparing the 4 year old age group for kinder, and the 2 and 3 year old age group was early scaffolding techniques to build knowledge and ability to grow the whole child through play, classroom activities and center activities as well as one on one time and whole group learning. Accomplishments The level of preparedness in my classroom would allow for the children in the school years to be very successful. I built up their strengths and used activities to help them with their weaknesses. I used a positive reinforcement and the words I can't were not allowed in the classroom. I taught by example, using modeling skills and allowed the children to express their ideas and thought process in the classroom by discussions. Which also let the children accomplish the self respect and self accomplishment they needed in life. Accounts Recievable 06/2012 - 06/2014 Company Name City , State Customer Service, computer Data entry, making and receiving collection calls from clients. Completing reports daily. Completing set goal of monies brought in to company on a daily,weekly, and monthly basis. Education 2010 Bachelor of Arts : Schreiner University - Education City , State Accomplishments My clients felt comfortable speaking with me and they knew I would follow through to the best of my ability and my level of authority. I have a personal goal, the day is not done until the items to be done are complete. Skills Used Microsoft Word, Works, EXcel, customer service, filing, data input, answering phone, researching for answers to questions. 2011 ­ 2012 ­ A Child's Learning Place Cooperative Teacher ­ 3 and 4 year old children and Kinder Ready for summer day camp A Child's Learning Place - Kerrville, TX - 2011 to 2012 Responsibilities 3 and 4 year old children and Kinder Ready for summer day camp Student teaching and observation of staff, 2nd grade level Tally Elementary - March 2010 to May 2010 Used various methods and strategies to create a positive learning environment in a self contained classroom. Special Service Associate The Kerrville Home Depot, Special Services - Kerrville, TX - March 2007 to January 2010 Student Teaching Tally Elementary Spring Semester - Schreiner University Reading Academy - Kerrville, TX - March 2008 to May 2008 I taught in a self contained 2nd grade classroom containing 21 students. The courses taught were reading, math, grammar, social studies, and science. The classroom was set up to create a positive, interactive, and creative learning environment. I worked with students in whole group and small group situations. I assisted students and provided guidance during individual practice for daily lessons. Some lessons included technology such as smart boards and over head projectors. Relationships with other staff, faculty, students and parents helped to build a strong learning environment that was positive for the children. Field Work Up N' Jacks Preschool Program: Lead Teacher. Curriculum based activities that promote growth for the whole child. Math, whole word recognition, phonics, science, social studies, and physical activities. Curriculum and strategies are incorporated to have 3, 4, and 5 year old students classroom ready for Kindergarten. Sales Associate Bealls, Shoe Dept - Kerrville, TX - June 2006 to March 2007 Policy Board member Kerrville Head Start - 2006 to 2006 2006, policy of the school, teacher employment and general safety concerns for the students. Professional Affiliations Kerrville Head Start Policy Board Member 2006 Certifications Certified Teacher EC- 4th. I am willing to become certified in any field necessary. I am also licensed in the state of Texas for Insurance. ADDITIONAL INFORMATION I hold an Orange Belt in MMA Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer Skills Accounts Receivable, Lesson planning, listening, Math, Excel, Power point, Microsoft word, Microsoft Works,Internet Research, problem solving, Speaking,Teacher

TEACHER

EPIC INFORMATION TECHNOLOGY SPECIALIST Summary Seeking a position in the field of Bio-Pharma where I can utilize and contribute my skills in an ingenious manner. Skills Microbial testing, endotoxin- LAL Test. Nano particle Size and Charge analysis by Malveren Nano ZS 90. Protein extractions. HPLC handling and Chromatography techniques. Polymerase chain reaction (PCR) technique. EPIC care. Experienced in Method development, Method Validation, Method verification and Method transfer of new analytical methods Wet chemistry techniques. MS office, Efficient Internet Browsing, SAS programming, EPIC care. Experience 04/2017 to 06/2017 EPIC Information Technology Specialist Company Name － City , State Supported physicians and nurses with updating work list and flowsheet information. Provided instructions to staff on the use of EPIC Care. Provided support during the go-live. Nanotechnology THz biological imaging. 01/2016 to 11/2016 Research Associate Company Name － City , State Study of Tera Spectra and Tera imaging. Analytical testing and method development and method validation. THz imaging for nanotechnology: The relationship between nanotechnology and THz is bidirectional, in the sense that the concurrent developments can contribute to both technologies. THz modalities have helped the expansion of nanotechnology. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Nanotechnology could help in the development of high-resolution, sensitive and portable detectors and new efficient sources for THz imaging purposes. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro and nanofluidic channels. Performed the Biotechnology techniques cytogenetics and PCR methods. Created Standard Operating Procedures (SOP) for instrumental analysis. Fundamental lab procedures including pipetting, buffer preparation, weighing. Recorded laboratory data and graphed the results to identify significant variations. Prepared reports complying with FDA, ISO, cGMP and internal regulations; and coordinated material, instrument and process validations. Maintained lab set up by ordering common supplies and chemicals. Titanium dioxide nanoparticles with blank terahertz scanning reflectometer. 11/2013 to 12/2015 Company Name － City , State Determine their thickness profile. Analytical testing and method development and method validation. Confirming the ability of this technique to resolve small variations in Ti02 layer thickness and consequently adsorption. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro- and nanofluidic channels. Chromatographic techniques (GC). Developed new analytical methods based on testing results. Created Standard Operating Procedures (SOP) for instrumental analysis. Performed a variety of technical laboratory functions in the operation and maintenance of laboratory equipment calibrating. Prepared reports complying with FDA, ISO, cGMP and internal regulations and coordinated material, instrument and process validations. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Fundamental lab procedures including pipetting, buffer preparation, weighing. Essential to develop a new compound of antibiotics. 12/2010 to 04/2012 Research Associate Company Name － City Isolation, identification, Bioprocessing and characterization of secondary metabolites from the soil screened microorganism. Screening of soil actinomycetes from the different soil samples. Taxonomical studies for antibiotic producing isolates. Morphological and cultural characterization. Total genomic DNA isolation & PCR & Cloning of polyene CYP gene (cytochrome P-450 hydroxlase). Bioprocessing for antibiotic production. Biological activity such as Antimicrobial activity, cytotoxic activity, Genotoxic activity. Research will be constant requirement for new antibiotic compounds to overcome the resistant capacity in microorganisms. Fundamental lab procedures including pipetting, buffer preparation, SDS-PAGE, tissue culture, RNA/DNA manipulations. Achievement. GOLD MEDAL for securing highest marks in Master of Pharmacy, JSS College of Pharmacy. Awarded cash price for M. Pharm Dissertation work by "TAMILNADU PHARMACEUTICAL WELFARE TRUST", 2013 Seminars/Workshops attended. Participated in "Indo-European Symposium on Alternative Approaches to Animal Testing" on Dec.8, 2010 at JSS College of Pharmacy, Ooty. Participated in "national workshop on potentials of medicinal plants of Nilgiri Biosphere reserve" on December 8-10th, 2011 at JSS College of pharmacy, Ooty. Indian Pharmaceutical Student Congress-2009 held in Bangalore. Indian pharmaceutical congress-2011 held in Bangalore. Experimental skills. Basic Biotechnological experiments (in-vitro and in-vivo). Skillful in handling cell-lines. Mammalian Cell Culture). Aseptic handling of Micro-organism. Electrophoresis Gel-documentation Techniques. DNA isolation and RNA/DNA/protein extractions. Operational knowledge of analytical instrumentation like HPLC, GC, LC/MS, UPLC, TLC,. FTIR, UV-VIS spectrophotometer, and KF coulometer,. Wet chemistry techniques. Education and Training August 2012 Master of Pharmacy : Bio Technology JSS College of Pharmacy － City India Bio Technology 3.80/4.0 May 2010 Bachelor of Pharmacy Kakatiya University － City India 3.60/4.0 Skills Epic go-live, Basic, Biotechnology, Calibration, Cell Culture, chemistry, Dec, DNA, documentation, ELISA, experiments, FT-IR, FTIR, GC, HPLC, imaging, ISO, laboratory equipment, MS office, PAGE, PCR, producing, programming, requirement, Research, SAS, scanning, Seminars, SOP, Symposium, UV, Validation, weighing, Workshops

INFORMATION-TECHNOLOGY

PERSONAL HEALTHCARE ASSISTANT Professional Summary Personal Nursing Assistant with 4+ years work experience in fast-paced environment handling confidential paperwork, administering medication and providing quality, empathetic, patient-focused care, monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Highly compassionate and Looking for a long term care position. Licenses CPR Certification , Adult First Aid Certification , Child First Aid Certification , Environmental Emergencies Certification , Adult/Child CPR With Mask Certification , Adult/Child AED Certification , Infant CPR With Mask Certification , Through the American Heart Association. Skill Highlights Understands medical procedures Understands mobility assistance needs Charting expertise Able to lift 50+ pounds Trained in grooming and bathing assistance Respiratory equipment training Documentation procedures expert Quick problem solver General housekeeping ability Medical terminology knowledge Valid MO driver's license Reliable transportation Calm and level-headed under duress Trained in catheter change and preparation Professional Experience 06/2013 to 12/2013 Personal Healthcare Assistant Company Name － City , State Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Provided patients and families with emotional support. Comforted patients and provided them with reassurance and encouragement. 01/2010 to 08/2012 Personal Home Health Care Assistant Company Name － City , State Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the home and other related areas. Comforted patients and provided them with reassurance and encouragement. Administered simple range of motion exercises. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Assisted with transferring patients in and out of wheelchairs and adaptive equipment. Positioned patients for comfort and to prevent skin pressure problems. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Collected urine and fecal samples. Read and recorded temperature, pulse and respiration and BP. Completed and submitted clinical documentation in accordance with agency guidelines. 04/2005 to 07/2007 Personal Healthcare Assistant Company Name － City , State Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided assistance and companionship to clients. Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Provided patients and families with emotional support. Education and Training 2012 Professional HealthCare In-Service : Adult Behavioral and Diagnosed Mental Health Disorders Alzheimer's Association Missouri － City , State , Greene Courses Included ;   Alzheimer's Demetia 2011 Professional HealthCare In-Service : Early Childhood, Adolescent and Adult Behavioral, Emotional and Diagnosed Mental Health Disorders Burrell Behavioral Health － City , State , Greene Courses Included;   Autism Depression Anxiety Bi-Polar ADHD Schizophrenia 2000 High School Diploma : General Lebanon High School － City , State , Laclede Skills Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Effectively interacts with patients and families, Preparation of healthy meals and snacks, Medical terminology, Hospice care provider, Wound care, Charting and record keeping, Time management Interests My Interest include ;   Running, Reading, Painting, Playing the Piano,Yoga  

HEALTHCARE

CONSTRUCTION WORKER Summary A motivated hard working individual that is willing to learn and accomplish any task that is giving to me, I've always been dependable and reliable. Motivated to get along well with others and exceed expectations. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction. Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying the liner. Accomplishments Lead a crew of 6 general construction laborers workers for a year. Experience Construction Worker March 2012 to October 2014 Company Name － City , State Planted Plants in the ground at the Cincinnati city parks, Cleaned the parks. Construction Worker March 2008 to March 2012 Company Name － City , State Flagged Traffic and set traffic control. Construction Worker August 2005 to February 2008 Company Name － City , State General Cleaning the college dorms out for the year. Helping the foreman out when he needed me to assist him with the ceiling tile. Construction worker/ Painter June 2005 to Current Company Name － City , State Painting, Cleaning up some remolding houses and apartment's. Skills Painting Education High School Diploma : 1 1985 West Fulton High School － City , State , United States Drexel J. Thrash Training Center

CONSTRUCTION

VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 to Current Company Name － City , State Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems. Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue). Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions. Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems. Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime. Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems. Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls). Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies. Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance. Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers. Team maintains over 99.9% uptime for all mission critical hardware and software platforms. Director, IT Infrastructure March 2008 to November 2012 Company Name － City , State Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities. As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation. Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy. Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers. Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems. Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools. Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel. Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future. Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization. Coordinate and manage all communications between business operations and corporate IT. Developed first standardized IT project templates for treatment center integrations and new treatment center builds. Team responsible for closing 800+ IT support tickets per month. Manager, IT Operations - Windows October 2006 to March 2008 Company Name － City , State Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers. Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers. Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves. Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel. Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems. Coordinated all communications between business operations and corporate IT for Windows IT projects. Member of IT Management Team responsible for the strategic direction of corporate IT initiatives. Team responsible for closing 500+ IT support tickets per month. IT Manager - Networking, Systems, & Support September 1999 to October 2006 Company Name － City , State Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators. Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers. Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems. Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location. Primary decision-maker in all corporate hardware and software standards. Direct backup, upgrade, and maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment. Decreased annual IT budget by at least $50K each year from 2003-2006. Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act. Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing. System Administrator March 1996 to September 1999 Company Name － City , State Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states. Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery. Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix). Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees. Developed software training manuals and end-user support materials. Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site. Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices. Inside Sales Representative June 1994 to March 1996 Company Name － City , State Education M.B.A : Dec. 2007 University of Massachusetts － City , State B.S : Real Estate , May 1994 Arizona State University － City , State Certifications and Training Denver Peak Academy - Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership and Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware and Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.

INFORMATION-TECHNOLOGY

FINANCE DIRECTOR Summary Marketing Manager accomplished in all aspects of campaign development, including copywriting and editing, list selection, email, social media marketing and production. Excited to grow with a company that is innovative, groundbreaking and revolutionary in the fields of journalism and social media. Education 2015 Bachelor of Arts : Journalism Southern Illinois University － City , State , US 2012 Associate of Arts : Creative Writing Lincoln College － City , State , US Leadership Experience Advocate , Sisters Interacting Successfully August '12 -'14 Center of Inclusive Excellence, Southern Illinois University   Mentor minority freshman women through their first year at the University Create programming that would aid in the esteem and retention of SIS participants Liaison between first year students and resources on campus. Vice President , Blacks Interested in Business August '13 - '14 College of Business, Southern Illinois University Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus. Serve as contact personal for the Minority Student Leadership Council. Speaker of the House during service events Created events that expanded beyond the College of Business into the Communications Department.   Finance Director , Minority Student Leadership Council October '12 Southern Illinois University Liaison between Blacks Interested in Business and the Council. Created fundraising events to sponsor annual conference Allocated the councils finances to different committees for a productive annual conference Ensured financial responsibilities were being met on a weekly basis. Advocated for the council for funding from the university , raised $2000.   Fundraising Director , Blacks INterested in Business August '12 College of Business, Southern Illinois University Created Black Businessmen Banquet, that honored minority entrepreneurs from Carbondale, IL. Hosted product sales of merchandise for the organization. Created the 5 Points Program, which awarded finances to other organizations on campus that accomplished the 5 major points of B.I.B without hesitation. Experience 10/2012 Finance Director Company Name － City , State Liaison between Blacks Interested in Business and the Council. Created fundraising events to sponsor annual conference Allocated the councils finances to different committees for a productive annual conference Ensured financial responsibilities were being met on a weekly basis. Advocated for the council for funding from the university , raised $2000. 08/2012 to Current Advocate Company Name － City , State Mentor minority freshman women through their first year at the University Create programming that would aid in the esteem and retention of SIS participants Liaison between first year students and resources on campus. 08/2013 to 01/2014 Vice President Company Name － City , State Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus. Serve as contact personal for the Minority Student Leadership Council. Speaker of the House during service events Created events that expanded beyond the College of Business into the Communications Department. Skills Creative Writing Public Speaking Social Media Savvy Event Planning

FINANCE

CUSTOMER SUCCESS ADVOCATE Professional Profile Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics. *Ability to work with customers and employees from a variety of culturally diverse backgrounds. *Ability to analyze problems/situations and make well-reasoned decisions. *Communicate with customers clearly and efficiently in person and via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat) Proficient in the use of Macintosh Operating Systems Proficient in navigating and editing registry files Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more) Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc. Extensive use of Google Apps Extensive use of virus protection and virus removal software Extensive knowledge in PC components and peripherals. Extensive knowledge in building, upgrading and troubleshooting PC's Proficient in mounting and configuring televisions, audio equipment and security systems. Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML. Extensive knowledge in recovering failing operating systems and data within corrupted machines Strong knowledge in RAID storage configurations Proficient in using mobile devices for email, Lync and other tasks required Experience Customer Success Advocate November 2015 to Current Company Name Ability to support multiple customers via live chat simultaneously. Monitor chat and ticket queue. Escalation of tickets/chats to tier II support team when needed. Technology Support Specialist June 2013 to November 2013 Company Name － City , State Oversee classroom operations; assist with classroom projectors and computers. Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues. Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection. Be a constant support for classrooms / Faculty with computer, projector and network problems. Also be a continuous resource for all general technical questions. Modify existing television or computer equipment to adapt to special needs. Work directly with Faculty, students and staff to support distance education. Provide strong input on requirements for classroom and computer lab equipment. Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines. Determine required hardware upgrades and make recommendations based on the user's needs. Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education. Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff. Maintain and create documentation for processes used at statewide campuses for computer labs and users. Proficient in using the program "Ghost" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made. Assisted in the North Valley building move. Mounted/installed 25 projectors, set up offices for Faculty and Staff. Also connected all the lab workstations and classrooms. Proficient in the use of Active Directory, Diamond and PostGhost Database. Ability to work with people of culturally diverse backgrounds. Ability to effectively prioritize, use good judgment, and to make effective use of time. Demonstrated initiative and productivity while working independently. Familiarity with TCP/IP networking, routing, network services. Install Technician January 2012 to June 2012 State Installation of television, audio and security equipment. Working with audio, video and network wiring/cabling. Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers. Required to set up wired/ wireless networking equipment and properly run cables throughout office/home. Hardline merchandiser / Electronics Associate June 2013 to November 2013 Company Name － City , State Education High School Diploma : 2014 Sandra Day O'Connor High School － City , State Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista

ADVOCATE

DIGITAL MARKETING DIRECTOR Summary With a background in Marketing and Event production, I extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively, and engaging in active dialogues with global clients. International Marketing development and Event production is my preference for hiring. While working in a multi cultural environments, I believe diversity has a great impact on a company's growth and success. I am interested in joining a company where I can contribute in a variety of ways leveraging my background within innovation tech, entrepreneurship funding as well as my first-hand experiences working producing events for the benefit of networking. The degree was designed to give a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area. Experienced a variety of "core subjects and allowing me to specialize in administration as the selective specific academic area. The degree also developed my practical managerial skills, communication skills and business decision-making capability. Excelled in classes with practical experience, in the form of case projects, presentations, industrial visits, and interaction with experts from the industry. Volunteer work( events) Ambassador for a Danish networking event called DABGO. Its a Danish networking group focused on all the sharing the social aspects of life and the business functionalities. Local can connect and network once a month. The group attracted Silicon Valley residents with the average of 30 participants. This event takes place in 30 countries worldwide, on the exact same day, yet once a year I produced the overall event far all our 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding and Web design Experience Digital Marketing Director January 2014 to January 2015 Company Name event software) and Danish American Chamber of Commerce Northern CA (Non-profit Implementing new communications strategies web analytics for their Event software Reconstructed Web-site content, SEO & SEM* optimization with Social media integration between Facebook / Linkedin / Twitter using metrics and analytics. Developed and designed Media presentations such as PowerPoint, and pitching VCs Product development Production partner and promotional events in collaboration with our partner Salesforce( Dreamforce). Structured Sales Processes focused on Lead gen and Enterprise companies Increased web traffic Executed new social media and viral markets to extend the old markets and capture new and untapped markets. Marketing and Event planner for Danish American Chamber of Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 to January 2014 Company Name Provided a number of strategic and tactical assistance for Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support and networking events affiliated with Silicon Valley companies. In addition to strategic network planning. I provided the following functions: Collaborated and supported SCALEit.US projects for Danish startups seeking funding and expansion opportunities in Silicon Valley, finding clients and leads. Supported budgets, logistics and produced events for the international programs. Delivered clients and leads for consultants while expanding our communications networks through international VC events Developed logistic program planning for VC meetings for delegations visiting Silicon Valley. While budgeting with international currencies. Responsible representative for Danish virtual incubators( in Denmark) as well as in house incubators at the center. Maintaining office flow, daily support to the directors while representing our services. Human Resource functions; establishing processes for recruiting, office development and programs for staff growth Focused project marketing communications, social media promotions and Web based content, with reports updates and essential leads for new clients. Aliquam dapibus. Consulate Officer January 2013 to January 2014 Company Name Danish representative authority on the East coast for Danish passports, Visas and legal immigration issues on behalf of 400 Danish citizens Communicating with US authorities, background checks and PET investigation research. Government of Foreign Affairs of Denmark. Project development of Workers group for Dual citizenship in Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship for Danes abroad Assisted and supported the Danish founded SCALEit.US startup program with event planning in collaboration with the Swedish Innovation Center, Norway House , Silicon Vikings while handling the budget. Translator & Product Tester, Apple HQ. January 2010 to January 2012 Lead Danish Translation support, testing software on various platforms for product release. Worked with Worldserver, Z-pro and iCloud onsite HQ and offsite. Supported projects feedback and communication, meeting Lead Danish Translation support, testing software on various platforms for new product releases. Reviewed of highly technical content, ensuring internal linguistic standards are met. Education MBA : Social Innovation San Francisco State University Social Innovation Still in progress: Educational goal is to focus on the processes of innovation, collaboration management and design thinking to address social problems and opportunities. Become tomorrows facilitator for International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing with Projects a wide variety of fields including high tech, marketing, information technology, international trade, life science industries, government and Innovation. Focusing on a highly qualified extensive projects with develop hands-on problem-solving techniques, keeping budget and time management as key factors. BFA : Photography , 1 2008 BFA Photography Minor HR, San Francisco State University Photography a minor in Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes with studies in social media and small business startups development and entrepreneurship. BA : Business Administration , 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design

DIGITAL-MEDIA

SENIOR WARRANT OFFICER ADVISOR Summary A dedicated and experienced Personnel Manager, Education Administrator, trained in Blackboard development, technical writing, Graduate level platform teaching, and flight instruction. Works well with people at all levels of the organization, including stakeholders, customers, and outside vendors. Self-motivated, innovative, and goal-oriented management professional committed to project accomplishment. Dedicated team player, skilled at mediation and conflict resolution. Flexible Operations Officer and Supervisor, driven to manage the design and development of new training programs and modify existing curricula to meet the needs of participants. Training Instructor, who helps participants obtain knowledge and skills required to thrive in a fast-paced setting. Highly organized Subject Matter Expert in aviation operations and extremely successful at managing people and time. Offers prompt feedback on training assessments, participant behavior, and the overall effectiveness. Professional, detail oriented, administrator motivated to drive projects from start to finish as part of a dynamic team. Skill Highlights Upper-level management Project management Strategic planning Quality management Tactical-level analysis Reconciliation budget management Administrative management Logistics management Conflict resolution Secret security clearance Exceptionally organized Excellent team-builder Analytical Strong attention to detail Technical writing Effective time manager Training specialist Certified Instructional technologies knowledge Accomplishments Managed the complete redesign of the Aviation Warrant Officer Advanced Course, improving the professional education for Army Aviation. Developed a Blackboard interactive Aircrew Training Program, reducing administration requirement by half. Developed aviation track-specific training for instructor pilots, increasing their instructional and resource management efficiency for all of Army Aviation. Revamped the training strategy for the organization's overwater and crewmember qualification programs, reducing training time by 40 days 6o flight hours. Managed a special operations flight detachment in multiple regional commands throughout Afghanistan, coordinating and executing over 250 Air Assault operations while amassing over 3100 accident free flight hours. Developed the standard operating procedures for conducting Low Cost Low Altitude operations adopted by the 101st Aviation Sustainment Brigade, which improved the efficiency of hazardous aerial resupply operations. Experience Senior Warrant Officer Advisor 05/2016 to Current Company Name City , State Supervisor: Joseph Hodgson; [email protected] Responsibilities: Served as a senior training manager, responsible for course management documents, Programs of Instruction, Course Administrative Data, Individual Training Plans, and training materials to include: lesson plans, audio visual aids, computer assisted instruction, computer based instruction, training support packages, student evaluation plans, test items and multimedia products. Ensured the integration of professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Aviation (enlisted, officers, and warrant officers career fields). Performed and oversaw analysis, design, development, and evaluation of courses. Led needs analysis for long-range training plans/requirements; conducting threat, doctrine, and mission analysis involving literature review and data collection to compile total task inventory. Conducts job/duty analysis to establish total individual task inventory and performs critical individual task analyses to identify task performance specification. Prepares written reports, identifying problem areas and viable solutions for the development of recommendations to modify course curricula, training material, instructional techniques, etc. Aviation Warrant Officer Advanced Course Manager 04/2015 to 05/2016 Company Name City , State Supervisor: Daniel O'Donnell; [email protected] ​ Responsibilities: Supervised and certified instructional faculty and staff; ensuring they remained current with interactive multimedia, advanced educational and technology techniques. Provided development counseling and mentorship for faculty and staff, which facilitated team cohesion throughout the organization. Mentored teachers through non-evaluative, non-judgmental coaching that builds self-directedness and internal capacity for planning, self-assessment and reflection. Managed program of instruction, ensuring the successful implementation and continuation of the academic program. Assessed education needs to address the school's student achievement priorities/goals across various groups through design, development, and administration of multiple data collection methods (e.g.surveys, questionnaires, and observations). Analyzed courseware to identify training and education gaps, and provide guidance and direction for the development of intervention strategies and incorporation of rigor. Enforced and ensured program followed organizational and federal guidelines, specifications, policies, and procedures. Provided direct oversight and vision for the programs technological or educational needs and goals. Secured funds through annual budget meetings, grant writing and other means. Collected and analyzed feedback data to determine effectiveness and feasibility of courseware and technology. Aviation Warrant Officer Advanced Course Senior Small Group Leader & Instructor/Writer 05/2013 to 04/2015 Company Name City , State Supervisor: Kevin Ryan; [email protected] ​ Responsibilities: Developed a collaborative model of co-teaching, observation, dialog, and lesson demonstration to analyze and reflect on practices to promote quality instruction and positively affect student learning. Provided interactive distance and resident multimedia instructional research, design, development, implementation, training, and assessment capabilities within the United States Army Aviation Center of Excellence (USAACE). Integrated professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Army Aviation career fields. Instructed training covering flight planning and reporting, aircraft scheduling and movement, tactical procedures, flight records, and administration. Established training methods, techniques and tools in order to design and develop training courses and materials, evaluate training programs, and complete special projects. Managed individual segments of procurements, providing clear, detailed, and specific instruction, as the organization's purchase cardholder. Battalion Standardization Pilot 06/2012 to 05/2013 Company Name City , State Supervisor: Scott Halter; [email protected] ​ Responsibilities: Advised the commander on the need for new and/or revised policies and makes policy recommendations based on data and input from staff and advisory committees. Conducted special studies requested by the Commander. Provided advice and leadership to company commanders and instructor pilots regarding employee development. Directed the employment and assignment of new pilots and coordinated training activities. Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots. Evaluated work performance of subordinates. Arranged for the evaluation of each staff member and identifies appropriate opportunities for continued professional development. Identified developmental and training needs of employees, providing or arranging for needed development and training. Company Standardization Pilot 06/2010 to 06/2012 Company Name City , State Supervisor: Christopher Klick; [email protected] ​ Responsibilities: Managed and provided technical supervision on the organizations Aircrew Training Plan (ATP), comprised 90 employees. Evaluated work performance of subordinates. Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots. Arranged for the evaluation of all employees and identified appropriate opportunities for continued professional development. Identified developmental and training needs of employees, providing or arranging for needed development and training. Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations. Developed and managed an accelerated program of instruction for aerial gunnery, which successfully trained and qualified employees in a 1/3 of the normal time; saving the organization an estimated $100K. Senior Instructor Pilot, Training Instructor, & Instrument Examiner 12/2003 to 06/2010 Company Name City , State Supervisor: Paul Flanagan; [email protected] Responsibilities: Supervised training and education for 40 employees. Maintain employee's Individual Aircrew Training Folders, responsible recording and cataloging of essential training information. Identified developmental and training needs of employees, providing or arranging for needed development and training. Evaluated work performance of subordinates. Planned and executed over 250 complex operations, requiring the coordination with joint military and State organization. Managed challenging flight operations all over the world. Managed a remote, surgical strike force of 20 personnel and $156 million of equipment, responsible for the transportation of personnel to multiple hazardous locations. Developed the operational procedures for conducting Low Cost Low Altitude (LCLA) aerial resupply, resulting in the organizations improved efficiency and operational fuel cost savings of $4,750. Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations. Facility Training Manager 09/1999 to 10/2002 Company Name City , State Supervisor: Luis Labrador; [email protected] Responsibilities: Supervised programs, to train and evaluate traditional Aeromedical Evacuation Technician proficiency and competency, and provide ground and flight instruction for developing and upgrading the skills of traditional Aeromedical Evacuation Technicians. Planed, organized, and implemented programs, policies, and procedures designed to ensure unit readiness for wartime tasking capability. Established and was responsible for on-the-job (OJT) training, the sustainment-training program for junior personnel, proficiency training, and acted as trainer and certifying official. Provided emergency care as required to stabilize patient and arrange for transfer of care to an appropriate facility for the level of care needed. Worked closely with allied health professionals to utilize and coordinate the services of other health care professionals in the management of the patient's medical, physiological and social issues. Medical Supervisor 01/1996 to 09/1999 Company Name City , State Supervisor: Kevin Higley; [email protected] Responsibilities: Responded to accidents and other emergencies involving injury and illness, which sometimes may be life threatening. Provided prompt initial care to significantly increase patient survivability and reduce the possibility of long-term serious injury. Performed basic emergency medical treatment. Administered cardiopulmonary resuscitation on patients through various techniques such as, intravenous (IV) insertion, intubation and drug administration. Operated emergency or patient transport vehicles. Education Bachelor of Science : Aeronautics 07/2015 Liberty University City , State , United States 158 Semester hrs. 4.0 GPA Professional Affiliations Life Member - Disabled American Veterans Member - Army Aviation Association of America Life Member - Order of Saint Michael Interests Coaching youth athletics Outdoor activities (e.g. hunting, fishing, hiking) ​ ​ Qualifications Commercial Pilot License CH-47D Instructor Pilot CH-47F Instructor Pilot Rotary-Wing Instrument Flight Examiner National Registry Emergency Medical Technician - Basic Advanced Cardiac Life Support Provider Prehospital Trauma Life Support Technician Department of Transportation National Highway Traffic safety Administration emergency Vehicle Operator Army Basic Instructor Small Group Instructor Trainer Facility Training & Development Specialist Survival Escape Resistance & Evasion Blackboard Instruction 101 Additional Information Published Works: Aviation Digest Volume 4/Issue 1, March 2016, Aviation Warrant Officer Advanced Course: Honing Army Aviation's Primary Warfighters. Army Aviation Association of America Magazine, March 2016, Aviation Warrant Officer Advanced Course Restructure. Flight Hours: Total Flight Time - 3200 Total NVG Time - 2182.4 Total Flight Instructor Time - 1284.7 Total Instrument Instructor Time - 115.6 Total Pilot Hood, Simulator & Weather Time - 432.8 Total Combat Mission Time - 1892.9 Awards: Meritorious Service Medal - 2 Air Medal - 6 Software: Aviation Mission Planning System Army Training Requirements & Resources System Aviation Resource Training System Centralized Aviation Flight Records System Resident Individual Training Module System Falcon View GPS Flight Procedures HTML/HTML5

AVIATION

MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven to succeed and bring value to any task. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include customer service, excellent listening skills and communication skills. Core Qualifications Proficiency in Word, Excel, Power Point, Lotus Notes/Outlook; Concur and Arriba - Internet Dedicated leader with a collaborative approach and result-driven focus Excel in leading teams and working independently Proactive and Results-oriented Recognized for eliminating errors and inconsistencies Experience Company Name September 2014 to Current Media Administrator City , State Review client accounts; manage budgets and monthly invoices. Request and process credits; communicate successfully with negotiators. Monitor multiple databases to keep track of discrepancies: clear in a timely manner; follow client guidelines. Successfully led key projects which resulted in completion before deadline. Company Name January 2013 to September 2014 Customer Liaison Level I Department of Ophthalmology City , State Answer inbound calls from patients and providers demonstrating Montefiore Excellence; schedule medical and diagnostic testing appointments, register new patients. Contribute to team effort by accomplishing related goals; excelled in quality scores. Effectively controlled the release of proprietary and confidential information for general patient lists. Manage multiple projects, competent in conflict resolution. Adhere to strict HIPAA compliance. Company Name August 2012 to November 2012 Executive Assistant City , State Provided assistance for Director of Medical House Calls Program preparing for Joint Commission Review; compilation of data and research. Successfully led special projects; reviewed patient satisfaction surveys, files and assisted administrative staff to meet deadlines. Company Name April 2012 to June 2012 Executive Assistant City , State Provided organizational support for Provost and administrative staff. Assigned to create spreadsheets for special projects, organized budget allocations for reconciling, reviewed student appeals and status. Prepared correspondence, accounting and financial documents for analysis. Responded to student requests and directed to appropriate persons, departments and resources. Company Name October 2010 to November 2011 Licensed Health Insurance Agent Customer Care Specialist City , State Received inbound calls for Humana Health Insurance Medicare Part C & D members. Identified billing and claims issues related to drug copay, deductibles, premiums and drug coverage; performed Rx calculations. Advised members of their out of pocket costs in coverage gaps. Adhered to HIPAA regulations, performed plan changes and enrollments for Medicare Advantage members during Annual Enrollment Period. Retrieved and updated customer information within various company databases; responded to member inquiries; resolved and/or reprocessed. Company Name May 2006 to January 2010 Administrative Assistant City , State Provided exceptional administrative support to C level executives including managing director,director and vice president in investment banking consumer foods department. Recommended while a contract employee by vice chairman to provide administrative support for senior vice president and CFO for late phone coverage. Managed calendars and screened telephone calls for managing director, director and vice president, scheduled conference calls for interdepartmental meetings; acted as department gatekeeper. Prepared domestic and international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport and visa requirements; liaised well with airlines and client offices to verify all relevant details. Created and processed expense reports for corporate charges in timely manner; confirmed accuracy and resolved personal charges. Set up high level breakfast and lunches and catering for guest clients, negotiated off site locations and confirmed budget with business director, planned specialty menus and coordinated activities for visitors. Reconciled purchasing orders for office supplies and expedited payments. Classified information and filed all sensitive documents in compliance with security procedures. Education Briarcliffe College Associate of Arts : Paralegal Studies City , State , USA Completed 57 credits towards Associates of Arts Degree Professional Affiliations Member, Alumni Association Dress for Success Worldwide (2012-Present) Association of Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan for Emergency Preparedness 2014 - Present Interests Writer - Preparing for publication 2015 Volunteer - Community activities - Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook

DIGITAL-MEDIA

SR. HOME MORTGAGE CONSULTANT - WELLS FARGO ADVISORS Summary An accomplished, results-driven team player with over 20 years of experience in financial services. Extensive broad expertise in banking, finance, investments, insurance, and relationship management. Demonstrated proficiency in new business development across all business lines. Skills Solid communication, interpersonal, time management, organizational, and leadership skills. Experience Company Name May 2015 Sr. Home Mortgage Consultant - Wells Fargo Advisors City , State •Building solid relationships with referral partners, the Wells Fargo Advisors (team members) by developing and presenting a value proposition, creating and presenting lead identification strategies. Receiving customer referrals/leads from the Financial Advisors and converting those referrals/leads into mortgage loan applications. Remaining accountable to referral partner, customer and others during all aspects of the mortgage financing process. Main responsibilities include: •Relationship management: Instrumental in initiating, developing and managing relationships with Wells Fargo Advisors in an effort to partner with Financial Advisors for referral/lead generation. Sales: •Markets and sells WFHM mortgage products to new or existing WF customers using established inbound, outbound and cold calling techniques, in partnership with Financial Advisors. Quality Assurance: •Ensures loan salability by prospecting customers who meet loan qualifications standards and/or by correctly interpreting underwriting guidelines and policies. Central point of contact: •Acts as the primary source of contact for both the mortgage customer and the Financial Advisor throughout the loan process, including rate quotes and locks, loan originations, and pipeline management. Company Name March 2013 to May 2015 Sr. Home Mortgage Consultant City , State Provides consultation in regards to home financing by education borrowers on available mortgage financing products and process · Business via corporate relationships, direct to consumer marketing and other third party Relationships, Wells Fargo Corporate Relocation Consulting · Completing loan structuring, pricing loan, locking loan rates, pipeline review accordance With WFC policies and procedures · In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC. Company Name April 2010 to May 2012 Financial Advisor City , State Developing a book of business in order to meet and exceed the required performance hurdles · Effectively sourcing prospecting clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate service provider, and executing highly customized solutions to meet the clients needs · Recommending investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences · Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to- day and longer-term plan · Planning and managing resources (time, people, budget) · Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client · Establishing and maintaining relationship with the management team and informing management of any circumstances that require supervisory attention/approval as per compliance guidelines and polices · Completing mandated training, assessments, performance goals and continuing education requirements. Company Name August 2008 to February 2010 Vice President, Wealth Advisor II City , State Responsible for identifying prospective clients with a minimum of $1MM investable assets. Utilize a profiling based approach with a wealth planning orientation to meet clients overall present and future wealth management needs. Prepare presentations, follow up on client contacts, and refer the sale of products and services including portfolio management, private banking, trust, estate services, insurance, as well as other services available across the Wells Fargo franchise. Serve as the relationship manager by coordinating Trust Officers, Investment Managers, Private Bankers, Financial Consultants, Wealth Management Specialists, Insurance Specialists and other contacts across Wells Fargo to deliver full-service wealth management. Key Accomplishments : § Completion of Wells Fargo Wealth Advisor/The Private Bank Foundation. Company Name April 2007 to August 2008 Vice President, Senior Business Relationship Manager City , State Responsible for soliciting and maintaining account relationships with multifaceted businesses with annual gross sales up to $25MM. Serve as the relationship manager to existing clientele in providing ongoing financial consulting · Assess the commercial loan and deposit needs for current and prospective clients. Analyze and secure suitable credit with Wells Fargo Bank products and services. Key Accomplishments : § Completion of Wells Fargo Business Banking College of Commercial Credit § Medallion Stamp Certification# X0209353-2609 § Authorized Lending Limits: § Final approval on wires processed through (FTS) New: $1,000,000 § Lending New $50,000 Lending Existing $100,000 § Lending Incremental $50,000§ Concurrence $1,000,000 § Concurrence Area Of Caution 250,000 § Operating Exposure $100,000 § RCS Authority (DOD Exception Wire Transfers) $100,000 ACH Authority $100,000. Company Name November 1996 to April 2007 Senior National Home Mortgage Consultant City , State Responsible for mortgage origination with a focus on relationships through employee mortgage programs with Fortune 500 companies affinity groups, and/or portfolio retention In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC. Develop and manage relationships with both external and internal clients. Leaders Club, Team Lead § 2006 1st Mtg Funded Units: 156 $30,520,799 Avg Ln Amt: $195,646 § 2006 2nd Mtg Funded Units: 43 $1,873,377 Avg Ln Amt: $43,566 § 2006 Revenue: $590,110.47 Revenue BPS: 193.35 NOI: $235,967.47 § 2006 Centralized Retail Referrals & Cross sell Top Alliance Bank Referrals 382 § 2005 1st Mtg Funded Units: 161 $34,183,691 Avg Ln Amt $212,321 § 2005 2nd Mtg Funded Units: 54 $2,491,738 Avg Ln Amt: $46,143 § Recognized as #1 in Home Equity sales for 2002 and 2003 in Corporate Wells Fargo § Recognized as #1 in Lender Paid Mortgage Insurance. Education Minnesota State University 1988 Bachelor of Science : Business Administration City , State Additional Information S.A.F.E. MORTGAGE NMLS # 533306 INACTIVE LICENSES · Series 7, 66, 63 · Life, Accident and Health Insurance ·

BANKING

CONSTRUCTION LABORER Professional Summary Reliable Construction worker offering expertise gained over 7 year career in diverse labor roles. Versed in completing physically-challenging jobs and working long hours under all types of weather conditions. Familiar with commercial construction with history of quickly learning new techniques and equipment operation. Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand. Education High School Diploma : 04/2010 Central High School - City Associate of Science : Construction Management , Expected in 06/2024 Liberty University - City , State Certifications First Aid/CPR Certified Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.

CONSTRUCTION

SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive  Enterprise platforms Forecasting specialist Knowledge of Product Lifecycle Management (PLM) Hardware and software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group. ​ Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget. Increased core system availability to 99.999 % by developing standards and architectural governance and implementing best practices. Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget. Reduced the incidence of IT issues by 50 % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes. Operations Management: Managed all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives.  I oversaw all  day to day operations of the Information Technology department of Weston Educational Group. Staff Development: At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense   At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks. At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%. I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond. Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity. Professional Experience 02/2015 to 11/2016 Senior Director, Information Technology Company Name － City , State Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services. ​ Spearheaded phone system migration to the cloud , resulting in a 99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely. Accountable for  Information Technology  (IT) including overall customer satisfaction. Managed team of  6 IT  professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%. Spearheaded cross-functional initiative to achieve a smooth integration of Missouri College after it was acquired into the Weston Education Group . Strengthened company's business by leading implementation of industry leading SIS for the management of the campuses and CRM for admissions. Negotiated a new contracts with vendors to reduce prices by as much as 28%. Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues. Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected. Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications. Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and  One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure. 07/2009 to 02/2015 Senior Manager, Student Information System Company Name － City , State American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform. ​ ​Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS).  ​ Developed business processes and Service Level Agreements used by the business analysts and support engineers. ​ Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation. ​ Managed the relationships with vendors associated with the student information system. ​ Started with the organization as an IT Manager and led the team to stabilize the environment. ​ Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates. ​ I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter. ​ I advised in the development and relocation of two of the West Coast campuses. 01/2005 to 08/2009 President Company Name － City , State Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house. Accountable for  the entire business  including overall customer satisfaction and profitability. Created new revenue streams through by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor. Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services. Strengthened company's business by leading implementation of all projects. 03/2001 to 12/2004 Director, Client Services Company Name － City , State BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services. ​ Increased revenue by 60% through the creation of the client services department. The department performed implementations and support. Created the Rapid implementation process where we reduced the implementation from months to 4 weeks. Strengthened company's business by initiating and leading the development of the relationship with SAP. Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%. Created and spearheaded the customer satisfaction survey , resulting in a 45 % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue. Education 2010 Business Administration Walden University － City , State , USA 3.85  GPA Minor in  Leadership Bachelor of Science : Information and Business Systems Technology University of Essex － City , State , UK Member of  the world famous Essex University Afro-Carib  Club Played soccer for the University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student and Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One  Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix  Network Devices and Monitoring Tools Juniper switches, routers and firewalls Netgear switches, routers and firewalls CISCO switches, routers and firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage and backup Cloud Technologies Amazon Web Services Microsoft Azure and O365 Miscellaneous Applications and Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management

INFORMATION-TECHNOLOGY

SPANISH TEACHER Summary Friendly and energetic Spanish teacher with ten years expertise in academic instruction and classroom management. Highlights Professional Certification in Secondary level Spanish Permanent Certification in Secondary Inclusive Education Accomplishments Achieved effective and highly effective status on all APPR evaluations Helped more than 15 students reach their IEP goal of graduating with a Regents diploma Managed classes of up to 23 students Chaperoned 25 field trips and after school activities Designed twenty weekly lesson plans focused on age and level-appropriate material. Coached JV girls soccer Coached modified boys soccer Freshman class advisor Talent show coordinator Eighth grade semi-formal coordinator Experience Spanish teacher 10/2003 to Current Company Name City , State Teach Spanish levels 1A, 1B, II, III. Create lessons incorporating Smart board technology. Administer the 8th grade State Proficiency Exam. Administer the level 3 Spanish Competency Exam. Administered Student Learning Objective assessments. Received tenure status September 1, 2006. Advised the Middle School International Club. Developed and taught the 6th grade World Cultures and Languages program. Chaperoned High School Europe trip (April, 2005). Director of Harris Whalen location 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Director of Harris Whalen recreation camp 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Education present BOCES Novice Teaching Academy Summer 1999 University of Madrid, Complutense Master of Science Spring 2008 Nazareth College Bachelor of Arts : Spanish and secondary certification Spanish Spring 2003 State University of New York College City Spanish certification 7-12 Bachelor of Arts : Sociology Spanish December 1999 State University of New York College City Bachelor of Science in Sociology and Spanish 2004 Northeastern Catholic Junior High School SUNY Fredonia College Ambassador Certifications Permanent Certification, Secondary Spanish and Inclusive Education, 2008. Interests Creating fun, interactive, and motivating lessons for the Spanish learner. Skills Strong interpersonal skills Smart board Notebook software Microsoft Office Photography editing and slide shows Additional Information SUNY Fredonia Women's Soccer Team captain. SUNY Fredonia College Ambassador

TEACHER

CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS Professional Summary To apply myself in a new and challenging position with a progressive organization for long-term employment. Organized, deadline-oriented, great attention to detail and work well under pressure. I have the ability to multi-task, work in a fast-paced environment and do whatever it takes to get the job done while maintaining a high level of professionalism. Having served as a point person for executive teams, senior management and sales teams make me an asset to any company. Core Qualifications MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 & AS400 ADP Payroll Software & PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program Skilled in Adobe Acrobat, Adobe Illustrator, Photoshop Knowledgeable in database programs such as ACT, Access, and Crystal Reports (MAS90) Extensive professional experience in client relations Experience CFO Assistant/Executive Administrator/HR Manager/CS June 2007 to Current Company Name － City , State Assisted CFO with quarterly, year-end financial reports, Profits & Loss on projects, A/P & A/R, Credit & Collections, Invoicing & Billing for RLE & NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level & NEI Industries, Inc., Superintendent Maintain all insurance requirements including, certificate of insurances, auto, property coverage, worker’s compensation, and bonds. Handled all DMV documentation for company vehicles, EZ-Pass, Tickets, violations, claims Establish and Maintain HR related employee functions including payroll process (70 employees, and subcontractors under 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising a high level of confidentiality. In charge of issue Prevailing wage certified payroll reports, and 1099 forms 401K Third Party Administrator, (Reconciliation of participant account at plan conversion, participant distribution and withholding verification, compliance testing, form 5500 preparation) IT Administrator, set up emails on Outlook & EarthLink accounts, set up GoToMyPC accounts, Install Scanners and assist with PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support and customer service for outside reps Assist entering customer’s proposals Distribute and confirm monthly commission statements. Controller/Administrative Assistant May 2005 to June 2007 Company Name － City , State Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D & B listing, cash disbursement In charge of petty cash & in-outgoing mail Update inventory and purchases, add customers & new vendors Receptionist duties, data entry and administrative functions. Office Assistant April 2006 to August 2007 Company Name － City , State Assisted Lawyers, Paralegals with some paperwork Answer phone calls, receptionist duties and administrative functions Updating customer’s list for the Department of Labor Billing and collecting payment from clients Preparation of files to be sent out to USCIS. Accounting/Administrative Assistant January 2005 to May 2005 Company Name － City , State Sales orders processing, Check customer’s credit history. Prepare customers’ invoices, purchases orders, and cash daily receipts. Prepare checks, accounts receivables, payables, and monthly reports. n charge in-outgoing mail and petty cash. Customer Billing Representative June 2004 to April 2006 Company Name － City , State Follow up with patients and their insurance when payments occur. Set up payment arrangements; monitoring payments, insurance verification. Charge patient by credit card, sent out itemized bill from hospital. Credit Representative October 2004 to December 2004 Company Name － City , State Processed new accounts’ applications and sales approvals. Researched customers’ account credit history. Administrative Assistant/Production Supervisor August 1993 to January 2000 Company Name － City , State Accounts Receivables and Payables, data entry and production reports. Assisted Bookkeeper; prepared time sheets and prepared checks for employees. Answered phones, prepared invoices, and responsible for outgoing mail. Education Associate : Applied Science Applied Science A.A.S : Accounting Berkeley College － City , State Accounting Certification in Computerized Accounting Dover Business College, Paramus NJ Certification in Human Resources ADP Training City , State Certification in Excel II, Essex County College, Newark NJ Certification in Customer Service and Problem Solving Essex County College － City , State Certification in Computerized Executive Secretary IDAT Institute, Lima, Peru Accomplishments Composed employee handbook & assisted standard operating procedures manual Composed Payroll Master Worksheet and 401K Contribution and Deduction Spreadsheet Leader in process improvement initiatives Conducted new hired employee administration trainings Conducted employee training of upgraded accounting software (Sage200). Interests Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009 Languages Fluent in English & Spanish Skills Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent in English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end Additional Information NJ Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009

APPAREL

SENIOR MATERIALS ANALYST Summary Requirements for this position include: Bachelor's Degree in Business, Management, or related field Minimum 5 years' directly relevant work or related experience 2 additional years' experience required in lieu of a degree Demonstrated knowledge of product processes Proven experience in strategic and business planning Excellent verbal and written communication skills, including meeting facilitation and presentations Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience Must possess a strong client focused approach to work Effective project and resource management experience with a proactive approach to team specific issues Change agent, ability to adapt and flexible Demonstrate integrity, fairness, respect, openness and honesty which requires courage, initiative and a strong sense of personal responsibility Ability to travel up to 10% Highlights Brio / Hyperion, Mapper, MMX, PPS, and PDM; deep knowledge of the Nike Apparel material process and calendars *Advanced Microsoft Office skills (including Excel, PowerPoint, Outlook, Word, SharePoint) and experienced in learning new technologies as necessary *Extensive experience with Tableau, SPC, DOE, online survey tools and various statistical programs *Familiar with manufacturing processes (casting, injection molding, rolling, extruding, forging, and drawing) and physical and mechanical testing (spectrometer, hardness, tensile, compression, fracture, and fatigue testing, x-ray diffraction, several types of microscopes, microscopy and foundry processes) Accomplishments Six Sigma Green Belt trained and experience working in a Lean Manufacturing environment Strong verbal and written communication skills; including experience connecting with peers, senior level colleagues, other departments, third party vendors, overseas contacts, and clients, as well as working in a Matrix organization Activities and Interests Member American Society of Quality, 2010 - Present Alpha Phi Alumnae, 2005 - Present Montrose City Council, awarded key to the City of Montrose, 1999 - 2001. Experience 11/2014 to Current Senior Materials Analyst Company Name － City , State As our Materials Analyst, you'll analyze, ideate, inform and present to the Materials Leadership team (MLT) data with regards to our materials. You will be the gate keeper on analysis providing direction and statistics on many aspects including but not limited to - What, where, how much, age etc Your analysis will provide the basis for the core palette framework, the seasonal category fabric line plan and the context for discussion at a cross category level. You'll support the Material Operations director in planning and tracking key business milestones for the category. You'll maintain strong connections with category product creation centers and manufacturing offices providing visibility to the MLT on vendor key performance indicator reports. You'll ensure pricing targets are established to align with and meet the category goals. 04/2010 to 11/2014 Nike, Apparel and Equipment Product Integrity - Quality Analyst City , State Work cross-functionally with various Nike teams to maximize the reach and impact of global quality data Part of a core team of 3 people striving to align quality metrics with sales, sourcing, demand planning and manufacturing data to inform supplier sourcing decisions Responsible for identifying, analyzing and reporting reject rates, poor quality materials, and quantifying aesthetics of materials to provide insight into consumer preference and define product and process improvement projects for a team of 30+ people across the globe Provide Nike supplier base with quality metrics allowing them to focus on the right initiatives to increase their performance and decrease poor quality Connect material, garment, and returns quality data to present a comprehensive product quality lifecycle review Led an initiative project for Product Integrity to acquire, report and align supplier data to effectively move quality data and actions closer to the source base. 08/2007 to 04/2010 Company Name － City , State Led and participated in Six Sigma continuous improvement and Lean Manufacturing projects to improve processes and product developments using statistical techniques such as Gage R&R, Pareto, Control Charts, T-Test, ANOVA, regression, etc Performed quality reviews of testing and inspections for final validation of aerospace and ballistic aluminum and performed root cause analysis Facilitated and designed experiments for process and product improvements, including a project to improve flatness of all product types which reduced the scrap rate by 75%, saved over $800k per year and maintained Best in Class standards Conducted studies on equipment and analyzed data for product performance correlations Prepared and helped facilitate external ISO, ASTM, NADCAP and internal audits as well as developed and maintained best practices and standard operating procedures. 10/2003 to 07/2007 Project Coordinator Company Name － City , State Created contracts and change orders using AIA software for multiple jobs; organized job files and bid files; called subcontractors regarding billing, project bids, and various other issues. Education 2007 BS : Metallurgy and Materials Engineering Colorado School of Mines － State Metallurgy and Materials Engineering Focused core classes in manufacturing processes *Participated in several team projects, one which resulted in a patent for the school *Held leadership positions in Alpha Phi International Sorority, Mines Activity Council, Associated Students of the Colorado School of Mines and served as an Orientation Leader multiple years Additional Information Sports Activities Holiday Half Marathon, 2011 Nike Women's Full Marathon, 2011 Hood to Coast team T.E.A.M., 2011 Fueled by Fine Wine Half Marathon, 2011 Lacamas Lake Half Marathon, 2010 National Breast Cancer Half Marathon, 2010 Coed Kickball and Softball, 2010 - 2011 Spokane Half Marathon, 2009 Bloomsday, 2008 - 2010 Volunteer Nike Materials Library, 2011 - 2013 PBS phone-a-thon, 2010 Advisor for Alpha Phi at Eastern Washington University, 2009 - 2010 Skills AIA, Alpha, Analyst, billing, Brio, Charts, continuous improvement, contracts, Council, direction, experiments, focus, drawing, Hyperion, internal audits, ISO, Leadership, Lean Manufacturing, director, manufacturing processes, Mapper, Materials, mechanical, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Word, PDM, pricing, processes, improve processes, process improvement, quality, reporting, sales, Six Sigma, SPC, statistics, Tableau, validation, x-ray

APPAREL

CONSULTANT Experience Consultant , 05/2017 to Current Company Name – City , State Managed project schedule and local and remote staff to collect Water Main data and update GIS system. Develop business process and productivity reports to manage field book scanning project and Water Main data collection project. Provide Application support for CIS, Infor CMMS, and Neptune AMR applications. Maintained SharePoint site for I/T department. Assist Desktop support team with desktop and application user issues. Developed secure FTP scripts during implementation of CIS and AMR applications after Ransomware attack. Utility Solutions Consultant , 02/2006 to 04/2017 Company Name – City , State Install and configured Cityworks CMMS application, including XML modifications. Led configuration requirements gathering effort for Cityworks application implementation. Prepared and provided training for CIS, Meter Reading software, and CMMS applications. Provided Application support for CIS, CMMS, and AMR applications. Developed data import file layouts and Crystal Reports for Lucity CMMS application. Performed system configuration for Lucity CMMS application. Installed and configured Infor Enterprise Asset Management 11.1 application and SQL Server database. Led System Administration team to design and configure user security for Infor Public Sector application. Led configuration requirements gathering effort for Infor Public Sector application upgrade. Provide Application support for CIS, CMMS, and AMR applications. Assisted the City of Cleveland with the installation of their AMI Fixed Network. Developed the Residential AMI Meter Deployment schedule for City of Cleveland AMI Project. Led team to manage data interfaces between City of Atlanta and Contractor systems during the AMR replacement program. Develop business process and reports to manage Automated Meter Reading meter replacement program for City of Atlanta, Bureau of Drinking Water. CEO/Consultant , 02/2000 to 02/2006 Company Name – City , State Managed Griffin Technology Group budget, taxes, expenses and contracts Hired and managed employees, including scheduling client appointments for on-site PC support service. Developed Crystal Reports for client management team to manage business within the Customer Information System. Installed and configured Crystal Info Server 7. Developed PL/SQL views to handle difficult data issues in reporting. Gathered requirements for management reports, application changes, and tracking software. Developed new applications using Access and Visual basic for Application for clients to track new projects. Provided Application Support for Maximo, Maintenance Management Software and CSTAR, Customer Information System. Assisted System Administrators in infrastructure upgrades and daily administration of HP-UX Servers. Information Technology Consultant , 10/1999 to 12/1999 Company Name – City , State Developed new PL/SQL Stored Procedures and Functions to build financial summary data. Developed SQL queries against Oracle 8 database. Information Technology Consultant , 08/1999 to 10/1999 Company Name – City , State Created a new system functionality using Pro C code. Modified existing program to fix errors with other processes. Worked with DBA to build Oracle triggers and procedures and test programs. Information Technology Consultant , 05/1998 to 07/1999 Company Name – City , State Maintained and Enhanced C and Uniface program code and Unix Shell scripts. Developed new application development environment for future MMI software development. Developed new process to replace outdated or broken processes. Information Technology Specialist , 04/1996 to 04/1998 Company Name – City , State Provided development services to client at client's site. Developed management reports using GQL\User and Sybase SQL Server database in OS/2 environment. Developed reports database using Lotus Approach 96 in Windows 95 environment. Modified and maintained Uniface 6.1 Code in the Windows NT environment, during migration from Uniface 5.2 in OS/2 environment. Senior Programmer , 03/1994 to 04/1996 Company Name – City , State Develop and maintain application using Uniface 5.2, Oracle 7.3, and image software PowerImage. Maintained an Oracle database, including creating new tables and triggers and Application Support. Led sessions with users to collect requirements, develop new features and improve current features of application. Education Bachelor of Science : Computer Science , December 1993 GEORGIA INTITUTE OF TECHNOLOGY - City , State Computer Science Summary Information Technology professional with 20+ years of experience working in various roles. Possesses written and verbal communication skills and excellent interpersonal and leadership skills. Highlights Proficient in Software Development Life Cycle, Project Management, Oracle and SQL Server databases. Proficient in Crystal Reports, Windows and UNIX environments, and Automated Meter Reading and Utility Billing systems, Shell Scripting and SharePoint. Programming Languages: C/C++, PL/SQL, Visual Basic, Uniface, PHP, HTML, XML. Skills application development, Lotus Approach, Asset Management, Billing systems, book, budget, Develop business, Business Process Analysis, C, C++, client management, contracts, Crystal, Crystal Reports, Client, clients, data collection, DBA, databases, database, XML, features, financial, FTP, GIS, HP-UX, HTML, PHP, image, ITIL v, Access, SharePoint, Windows, Windows 95, Windows NT, migration, Enterprise, Network, Oracle 7.3, Oracle, Oracle database, PL/SQL, Oracle and SQL, Oracle 8, OS/2, PC support, Pro C, processes, Programming, Project Management, Reading, reporting, requirements gathering, scanning, scheduling, Servers, scripts, Shell Scripting, Software Development, SQL, SQL Server, Sybase SQL Server, System Administration, system configuration, tables, taxes, Desktop support, Uniface 6.1, Uniface, Uniface 5.2, UNIX, Unix Shell scripts, upgrades, upgrade, Visual Basic

INFORMATION-TECHNOLOGY

MEDICAL SCRIBE Professional Summary To obtain a position in patient care and research that will allow continual growth of personal knowledge, in a progressive environment that facilitates improvements in the physical health and well being of others, and my community. Skill Highlights Charting expertise Understands medical procedures Medical terminology knowledge EMR knowledge Venipuncture Laboratory procedures- microbiology, chemistry, anatomy Professional Experience Company Name August 2014 to Current Medical Scribe City , State Assist in transition to electronic medical records, essentially acting as a personal assistant to the physician; performing documentation in the EHR, documenting information during the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.Completed and submitted clinical documentation in accordance with agency guidelines. Company Name January 2013 to Current Personal Trainer City , State Provide personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals, post-injury rehabilitation. Company Name January 2011 to January 2014 Medical Assistant/Casting Technician City , State Assists in examination and treatment of patients under the direction of a physician. Interviews patients, measures vital signs, draws necessary blood samples and prepares specimens for laboratory analysis. Ensures appropriate appointments are made, schedules surgeries, and fits and applies all durable medical equipment. Removes and re-applies surgical and non-surgical casts and splints. This includes suture and stable removal and wound dressing. Requires a strong ability to multitask and communicate with a wide variety of audiences. Key Achievements: Maintained a consistent schedule of 100-140 patients per week. Developed and implemented office protocol for DME ordering. Assists in maintaining six physician schedules, averaging 110-150 patients per day. Lead office training and execution of Plasma Rich Platelet injections. Company Name January 2010 to January 2011 Level 2 Personal Trainer City , State Provided personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals while providing the highest level of customer service. Key Achievements: Built and consistently maintained a full client base of 82 + clients and $5000.00+ in sales each month. Responsible for employee training on new equipment and training methodologies. Designed and implemented successful exercise and diet programs for clients, by utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, and client's own physical ability and understanding. Company Name January 2009 to January 2010 Chiropractic Assistant City , State Responsible for the administration of patient treatments, as directed by the chiropractor. Obtained and recorded patient vital signs. Scheduled appointments and recorded patient treatments. Key Achievements:. Initiated and developed in-office exercise and strengthening program for patients. Performed cold laser treatments, electrical stimulation, and X-ray imaging and developing, in order to improve patient's relief of symptoms. Company Name January 2007 to January 2009 Fitness Manager/ Level 3 Trainer City , State Responsible for communicating and upholding company policies and procedures. Managed a clean, friendly and well-maintained club. Ensured that team members consistently executed the basics in punctuality, dress code compliance, friendliness and cleanliness. Hired, trained, and developed a strong team of Personal Trainers. Responsible for the successful attainment of department targets, including revenue and member retention. Acted as the point of reference for fitness expertise within the club. Key Achievements: Achieved club's monthly budget goal of $30,000.00 per month in training sales on a consistent basis. Hired and developed four successful full-time trainers that were able to continually grow their business month over month. Built and maintained my own client base of 120+ client sessions and $5000.00+ in sales per month. Education and Training University of Colorado B.A : Integrative Physiology City Integrative Physiology Continuing Education - Metropolitan State University of Denver Skills: Proficient in data base management Entry level laboratory skills Blood draws and centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College of Sports Medicine Skills budget, client, clients, customer service, data base, direction, documentation, Functional, imaging, instruction, laser, max, office, policies, programming, sales, Trainer, employee training, composition

FITNESS

FORCE ANALYST Summary Profile Honorably Discharged Navy First Class Aviation Specialist transitioning from the US Navy to civilian professional with previous experience in criminal justice-- Highly motivated to leverage ten years of combined experience and education and achievements to a long-term service. Homeland Security Professional who prides in the well-being of all citizens and executes each task with precision and detail. Highlights CPR and Child CPR Training Emergency Planning & Response SAR/Sexual Assault Awareness Windows Expertise Report/Operations Analyst Public Safety and Security Background in Supervising/Management Critical Thinking Firearms Safety & Handling Judgment and Decision Making Personnel and Human Resources Active Listening Experience Force Analyst May 2013 to Current Company Name Developed and led training programs in preparation for combat. Served as custodian of classified documents for high-ranking officials while sorting and routing incoming correspondence and messages. Maintained 100% accountability of all assigned equipment worth more than $120,000, while tracking personnel and supplies within the command. Communicated urgent orders and directions effectively to team of 20+ personnel. Prepared reports and correspondence: determine requirements for requisition and control issue of change kits; requisition departmental instructions, forms, and technical data; organize, maintain, and operate technical libraries; perform others duties as required when attached to organization, intermediate, and department maintenance activities or aviation staff command. Currently working in a position that is generally held by a seasonal administrative assistance taking care of ingoing and outing going calls. The setting up of Video Teleconfence and making orders on the Defense Travel System. Developed a cost-saving algorithm to identify corrosion treatment, and special inspection documentation. Process streamlining verified 239, 967 records and quickly identified those with incorrect documentation. Lead Navy command Navy and Marine Corp Relief Society by raising 13.644 for active duty services member in need of financial assistance. Aviation Maintenance Admin/AZ1 March 2009 to May 2013 Company Name Ensured system security, database integrity and configuration management was maintained. Supervised other enlisted active duty members in training while overseeing various job tasks of others. Optimized NALCOMIS OMA activities and Naval Aviation Logistics Data Analysis for configuration changes, technical directives, work orders, and flight documents. Operate and manage the Naval Aviation Logistics Command Management Information System data base reports; analyze data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of Naval aircraft and related aeronautical equipment. Planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and equipment. Correctional Officer March 2005 to March 2009 Company Name － City , State Physically restrained individuals when disturbances required physical intervention. Escorted inmates to and from cells, court, hospitals and medical appointments. Maintained the custody and control of 114 inmates housed in maximum security unit. Observed behavior of residents individually and in group Established healthy relationships and maintained professional boundaries with resident offenders in the institution. Prepared, processed and maintained forms, reports, logs, records and activity journals. Recognition & Awards Navy and Marine Corps Achievement Medal. Company Name Certificate of Appreciation. Education Masters of Arts : Homeland Security & Intelligence Studies Homeland Security & Intelligence Studies Degree BA : Homeland Security , 7/28 /14 Ashford University － City , State Homeland Security AAS : Process Technology , 5/25/08 Lee College － City , State Process Technology Certified in first aid/CPR Secret Security Clearance Environmental Course FEMA IS-00100.B Certificate, FEMA IS-00559 Certificate 0817N-Computer Operator AZ-6303 Optimized NALCOMIS System Administrator/Analyst Pre-Service Part I - Correctional Officer Additional Trainings: - Weapons Handling Similar Automated Maintenance Situational Training NCCER Training CPR Certified Treasurer for Military MWR On-The-Job Correctional Officer training Maintenance Administration Enlisted Aviation Prepare Specialist Numerous Operation System trainings Journeyman Aviation Computer Programmer (apprenticeship) Contamination Technician Skills administrative, Analyst, Computer Programmer, configuration management, CPR Certified, CPR, Critical Thinking, Data Analysis, data base, database, Decision Making, documentation, financial, first aid, forms, Human Resources, inspection, Listening, Logistics, Windows, Weapons, Management Information System, Navy, Naval, Personnel, Public Safety, routing, Safety, Security Clearance, sorting, Supervising, System Administrator, Technician, training programs, Video

AVIATION

HR CLERK Summary I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills. Highlights Accounts receivable professional Expert in customer relations Proficient in SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Multiple awards for performance. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Research Conducted research which led to the development of Resident Retention ]. Experience HR Clerk 04/2015 to 06/2015 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Accounts Payable Clerk 02/2014 to 03/2014 Company Name City , State Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department. Accounts Payable Clerk 12/2013 to 02/2014 Company Name City , State Auditing of several months of Sprint bills to check for discrepancy in Plan rates. Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets. Completed and developed a procedure for the Auditing of Sprint Bills. AP/AR Clerk 07/2013 to 11/2013 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 to 06/2011 Company Name City , State Posted overhead invoices to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day. Effectively managed a high-volume of inbound and outbound customer calls. Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance. Apartment Manager/Leasing 08/1999 to 12/2000 Company Name City , State Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals. Education BSBA : Human Resource Management 2011 CTU Online City , State , USA GPA: GPA: 3.95 Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained a 3.95 G.P.A. and was also a school mentor to at risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge of Quickbooks

HR

TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed. Work Experience 05/2012 to 01/2015 Team Leader/ Machine Operator Company Name － City , State Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity.   03/2004 to 08/2010 Home Healthcare Provider Company Name － City , State ADLs, exhibited compassionate care and communication with regard to issues of death and dying. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement.   07/2008 to 04/2010 Home Healthcare Provider Company Name － City , State Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.   04/2007 to 04/2009 Medical Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files.   10/2000 to 12/2003 Administrative Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment.   Educational Background 2014 Associate of Science : Business Management Henry Ford Community College － City , State , Wayne Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration   2005 Diploma : Medical Assistant Lawton School － City , State , Oakland Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, and Telemarketing.

HEALTHCARE

REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT Professional Summary Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose. Skills Negotiation Business planning Staff Management Business Development Strategic planning Financial Management Sales and marketing Leadership Adaptability Customer Service Organization and Time management Creative Enthusiastic Work History Regional Banking District Manager Vice President Company Name City , State June 2011 to Current Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits. Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations . Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes. Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches. Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry. Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development. Modeled best practices for sales and customer service. Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team. Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals Branch Manager Vice President Company Name City , State April 2007 to June 2011 Encouraged employee development and promoted management staff from within. Supervised branch operations and made continuous improvements in each area. Utilized up-to-date information to make effective decisions governing bank operations. Set risk management policies to mitigate bank losses. Defined strategies and made proactive adjustments to maintain results. Provided direction and leadership to all employees . Upheld stringent bank standards for loans, money handling and legal considerations. Represented bank at community events to establish strong ties and promote business. Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities. Performed banking, business administration and financial tasks to guarantee five-star service for clients. Developed strategic plans for day-to-day financial operations. Supported Regional Bankign Distirct Manager with special projects and additional job duties. Built and maintained productive relationships with internal and external customers and partners to facilitate business success. Service Manager Assistant Vice President Company Name City , State August 2005 to April 2007 Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches. Met with customers to discuss service needs and develop effective and practical solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management. Contributed to development, implementation and execution of maintenance programs. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time. Lead Teller Company Name City , State June 1999 to August 2005 Mentored newly hired team members on appropriate responses to patron questions. Investigated and promptly resolved issues with patron accounts. Created teller schedule to keep weekly and weekend shifts properly staffed. Replenished ATM funds in empty canisters prior to validation process. Introduced customers to other bank team members to help meet financial needs. Identified potential needs through observation, questioning and listening. Provided customers with appropriate literature on banking products and services. Answered inquiries regarding checking and savings accounts and other related products. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Conducted regular proof work and followed up on chargebacks and deposit corrections. Counted, verified and handled bank deposits and armored car transactions. Maintained friendly and professional customer interactions. Established rapport with new clients to increase satisfaction and loyalty. Education Bachelor of Arts - Psychology University of California - Los Angeles City , State June 2004

BANKING

QUALITY ASSURANCE LEAD Career Overview Coaching & Development Technical Support Ability to multi-task in a demanding environment Process improvement Administrator of Development Knowledgeable system, with extensive knowledge of the companies internal procedures. I am able to to be Energetic, outgoing and driven to reach company goals. Core Strengths Customer Service Professional that possess outstanding communication and organizational skills with emphasis on creating training materials and motivational modules. Key strengths include implementing standardized policies and procedures; training development and delivery to drive performance improvement for customer service agents. Has a strong work ethic with the ability to work as a team player or individual in various leadership roles. Key Strengths Quality Assurance Monitoring Customer Experience Life-cycle Escalations Training Development & Delivery Leadership & Management Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Annual Best Leadership Award of the year Completed Love or Lose communication Leadership course CLE Training Award for Leadership Support of the year Work Experience Quality Assurance Lead 08/2014 to 07/2015 Company Name City , State Monitor a select number of agents per hour, per day, per week deliver feedback within an acceptable time frame Analyze Mobility Support Departments Created Mobility Support Team quality form, Observations form Implemented program that resulted in Mobility Support quality scores increase by 10% which results in a higher quality expectation percentage Participate and speak in the weekly huddles, which provides continued motivations to all agents Participate in staff meetings and coordination sessions with staff personnel to exchange ideas and information as it relates to call center Actively facilitate calibrations and monitor the program requirements Assisted in creating recognition programs Created the new quality assurance newsletter on monthly basis which is employee based to motivate and recognize top performers, leadership, management, new hire graduation and team building events Attended CLE (Coaching Leadership Essentials) Training and Development and continue to utilize the new coaching processes Monitor selected agents in multiple departments and contracts bridging the gap of communication within the departments Trained Management on Excel spreadsheets and reporting shortcuts, metric reports, etc. Cross trained on several different contracts within the call center Contributed in the start-up of new Sprint contract Created Informational Development tips to call center agents Created Coaching tracking spreadsheet to assist in analyzing the agent opportunities Assisted in creating Development Progress plans to assist with process improvement. Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs. Cross-trained and provided back-up for other customer service representatives when needed. Manager 11/2010 to 08/2014 Company Name City , State Implemented program that resulted in a 15% point increase in agent quality scores Assisted in implementing Customer Experience program that achieved a sustained Net Promoter score of 90% + Project Managed the development and implementation of new dispatch system. Developed training materials which resulted in improved customer service agent performance Implemented customer compliment initiative which led to an increase in employee moral Project plan creation and implementation Implemented and created operational procedures, practices and materials Developed quality materials, audit protocol and training modules Conducted successful client tours and presentations, which increased financial bottom line Managed third party vendor relationships on issue escalation and process documentation Supervised in-bound call center consisting of Client Services Representatives as well as departmental leads. Monitored overall performance, attendance, and training progress for all representatives assigned. Conducted interviews for entry level openings and technical support positions. Recipient of company's leadership support achievement award Development and maintained the call center knowledge base system. Lead Customer Service Agent 03/2010 to 11/2010 Company Name City , State Emergency Dispatch Agent Consistent top performer Handled customer escalations for peers as need Assisted in training and development Peer to Peer mentoring program Promoted to Quality Assurance Department in 6 months of employment Created Culture committee to increase morale Created excel metrics reporting spreadsheets Monitored in-bound and outbound calls Coaching and development of co-workers. Technical Customer Service Agent 09/2009 to 03/2010 Company Name City , State Troubleshoot setup top boxes Troubleshoot Mac and PC operating issues Dispatched mobile technicians as required to customer locations Created tracking tickets for issues Maintained a maximum handle time of 12 minutes Data Entry Scheduled new cable and Fios installation. Senior Service Agent - Assistant Supervisor 05/2005 to 02/2007 Company Name City , State Quality assurance monitoring Processed customer prescription claims Verified insurance coverage Researched escalated customer disputes Mentored new hire training classes Created new standardized procedures and policies for agent accountability. Educational Background High School Diploma : General August 2000 Newman Smith High School City , State Bachelors of Science and Psychology degree : Psychology 2016 University of Phoenix City , State Course work is related to the management field with because it is constant face to face interaction with employees and co-workers. By obtaining my degree the related course work helps me to excel in interpersonal development of people that may have opportunities. Skills Telecommunication, multi-tasking call center, coaching, contracts, client, customer service, data entry, documentation, financial, insurance, team building, leadership, Mac, materials, meetings, mentoring, Outlook exchange, newsletter, organizational skills, personnel, policies, presentations, process improvement, Quality assurance, re-engineering, reporting, spreadsheets, team player, technical support, Training Development & Delivery, training materials, Troubleshooting,Strong public speaker,Careful and active listener, Professional and friendly, Able to think outside the box

BPO

DIRECTOR OF AVIATION AND SAFETY Skill Highlights Project management Leadership/communication skills Employee relations Self-motivated Risk management Labor-management skills Budget management Professional Experience Director of Aviation and Safety July 2013 to Current Company Name － City , State Duties, Accomplishments and Related Skills: I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. My duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. tunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. US Army Officer June 1985 to January 1993 Company Name － City , State US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Supervisory Aircraft Flight Instructor May 1993 to August 2010 Company Name － City , State Supervisory Aircraft Pilot August 2010 to Current Company Name － City , State Education Master's : Strategic Studies , 2013 US Army War College － City , State , US US Army War College Carlisle, PA United States Master's Degree 07/2013 Major: Strategic Studies Master's : Aeronautical Sciences , 2011 Embry-Riddle Aeronautical University Daytona Beach － City , State , US Embry-Riddle Aeronautical University Daytona Beach, FL United States Master's Degree 09/2011 GPA: 4 of a maximum 4 Credits Earned: 39 Quarter hours Major: Aeronautical Sciences with a dual emphasis on Management and Safety Systems Bachelor's : Business Administration , 1985 University of Montana － City , State , US University of Montana Missoula, MT United States Bachelor's Degree 12/1985 GPA: 3.1 of a maximum 4 Credits Earned: 178 Semester hours Major: Business Administration Military Experience COL April 1993 to January 2013 Company Name Montana Army National Guard Fort Harrison, MT 59636 United States 04/1993 - I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. In this capacity my duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. While in the National Guard, I have served progressively upward as a battalion intelligence officer, company commander, battalion executive officer, State area command training officer, Chief of Standards and Training, Aviation Brigade executive officer while deployed to Operation Iraqi Freedom, and at present, the highest ranking aviation officer for the State. In each capacity, I had direct contact with aviation maintenance and training at the tactical level. With qualifications as a flight instructor and instrument examiner, I also assist units with their training requirements. I have an active role with each units' safety program by training to standards and evaluating flight performance. I serve on a safety council that identifies, assesses, and mitigates hazards. I coordinate with the Federal Aviation Administration and the National Guard Bureau for aviation safety related issues. Through a competitive process, I was selected to attend the US Army War College through its distance learning program. I graduated in 2013 with a degree of Masters of Strategic Studies. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs 1956 Mt Majo Street Fort Harrison, MT 59636 United States 08/2010 - Present Supervisory Aircraft Pilot (This is a federal job) Duties, Accomplishments and Related Skills: I supervise an Army Aviation Support Facility consisting of 63 employees that perform maintenance and flight training for the Montana Army National Guard. My mission is to direct the maintenance for 22 helicopters and train the 140 assigned aircrew members. In addition, I provide on the job training for all aviation support soldiers in the skill specialties of supply, petroleum operations, avionics, sheet metal, engine repair, life support equipment, flight operations, firefighting, quality assurance, and ground support equipment repair. The missions for the assigned military units include medical evacuation, troop insertions and extractions, cargo resupply, and reconnaissance for counter narcotics. I am responsible for providing a work environment that complies with all Office of Safety and Health Administration (OSHA) regulations. I insure compliance with fiscal law, Federal Aviation Regulations (FAR), Equal Employment Opportunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. I maintain helicopter instructor qualifications to directly assist with aircrew training. In the event of an aviation incident, I am responsible for the immediate response, scene preservation, and subsequent investigation or handoff to the US Army Combat Readiness Center (CRC). The Adjutant General of the State of Montana appointed me to the state accident investigation board to insure correct and accurate investigations are conducted. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs - Montana Helena, MT United States 05/1993 - 08/2010 Supervisory Aircraft Flight Instructor (This is a federal job) Duties, Accomplishments and Related Skills: 1. -Direct and coordinate all flight operations and training for the Army Aviation Support Facility and its supported military units. 22 aircraft and approximately 140 air crew members are assigned. 2. -Plan work assignments and professional development for subordinates. I supervise 12 employees whose duties include flight instruction, aviation safety, workplace safety, aviation life support repair, supply, flight operations, and firefighting. I perform duties as the Facility commander in his absence. 3. -Instruct, train, and evaluate pilots. I am an active instructor in the UH60 Blackhawk and its associated synthetic flight training system. 4. -Fund manager for training accounts. I account for training expenditures and advise the Commander weekly. 5. Investigate aircraft mishaps in accordance with US Army regulations. 6. Promote and instruct safety initiatives. 7. Coordinate with federal, state, and local authorities for crisis response. Supervisor: COL Scott Smith (4063243033) Okay to contact this Supervisor: Yes US Army FT Rucker, AL United States 06/1985 - 01/1993 US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Certifications CRC Professional Affiliations National Guard Association of the United States - Army Aviation Association of America Skills Aviation, General Aviation, Instructor, Training, Operations, Maintenance, Aircraft Maintenance, Aviation Administration, Aviation Maintenance, Budget, Safety Management, Workplace Safety, Rotary Wing, Accident Investigation, Aircrew, Avionics, Engine Repair, Equal Employment Opportunity, Ground Support Equipment, Logistics, Petroleum, Quality Assurance, Sheet Metal, Human Factors, Personnel Management, Staff Training, Transportation Safety

AVIATION

CONSTRUCTION INSPECTOR Profile Civil Engineer Quality Control Project Manager Process Improvements Safety Compliance Testing/Analysis Accomplished, solutions-oriented, multilingual Civil Engineer with extensive engineering, analytical, technical and problem-solving skills honed over more than ten years within the construction industry. Highly adept problem solver, skilled at defining the core nature of issues, identifying and analyzing root causes, and detecting waste elimination opportunities. Recognized for strong project management skills, lean manufacturing techniques, design and quality standards. Strong ability to cross-function as a team member, leader and independent professional, performing under pressure and meeting all deadlines in any capacity. Excel at turning individuals into teams that work efficiently and exceed all expectations. Exceptional academic qualifications, including a Master of Science degree in Civil Engineering from Florida International University. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) / Microsoft Visio / Adobe Photo Deluxe/Photoshop/ Microsoft Project / AutoCAD / Windows / Linux / MAC OSX / MATLAB / Simulink / Xilinx ISE (V.11) / Cadence Orcad / Proteus / Cadence Allegro PCB design tool / MDK-ARM /ATMEL Studio / CodeVision / SolidWorks Professional Experience 01/2013 to Current Company Name - City , State 01/2007 to 01/2013 Company Name - City , State Construction Inspector , 01/2005 to 01/2007 Company Name - City , State Utilize extensive organizational skills to maintain daily logs and supplement inspection records with photographs. Meticulously review and interpret plans, blueprints, site layouts, specifications and construction methods to effectively ensure compliance to legal requirements and safety regulations. Supervise 18 project employees, including in-house, external contractors, and sub-contractors. Methodically ensure projects are progressing as per schedule and in accordance with local building codes and laws. Utilized extensive engineering skills to perform field duties, including post-tension and conventional reinforcing steel inspection, concrete placement inspection, masonry inspection, sampling and testing, high-strength bolting and welding inspections done at various project sites. Systematically conducted ongoing inspection of work-in-process to ensure final product successfully met drawings and specifications. Assisted subordinates in understanding the process to increase staff skill levels. Skillfully inspected materials to identify conformance to specifications, construction of surface street improvements and equipment installation activities to ensure conformity of products and systems with engineering design. Expertly prepared comprehensive and concise daily reports to accurately reflect the day's construction activities with details. Meticulously maintained up-to-date project records, as delegated by construction manager, including as-built drawings, material testing reports, miscellaneous inspection and testing reports, item quantity files and others as determined by construction manager to ensure comprehensive record of activities. Evaluated quality of materials used and inspected them and quality of work completed to ensure all materials and work met requirements. Employed extensive analytical skills to check plans for accuracy, suitability and completeness, and made recommendations for revision and improvement when necessary. Proficiently arranged meetings with architects and builders to devise a plan to help builders save time while building structures as per zoning rules and standards. Effectively provided daily feedback on construction work to builders and architects, and expertly advised them on the changes needed for compliance. Reliably conducted ongoing inspection of work-in-process to ensure final product met drawings and specifications. Liaise with clients and a variety of professionals including architects and subcontractors in a professional manner. Utilize extensive engineering skills to proficiently conduct site inspections. Meticulously complete complex and repetitive calculations to ensure construction conforms to code. Ensure the project effectively complies with all legal requirements. Assess the sustainability and environmental impact of project to ensure the environment is protected. Inspect inventories and prepared orders for civil projects and refractory materials in line with budgeted figures averaging $2,000,000; coordinated and conducted section trials. Education and Training Master of Science : Civil Engineering , 2007 FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.6 Civil Engineering GPA: 3.6 Traffic & Materials Engineering, Construction Methods. Fluid Mechanics & Hydraulics Bachelor of Science : Civil Engineering FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.8 Civil Engineering GPA: 3.8 Civil Engineering Design, Cost Estimating & Surveying, Structural Analysis & Dynamics, Geotechnical Engineering, Environmental Engineering, Concrete & Steel Design GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List Chi Epsilon (Civil Engineering Honor Society), Dean's List Bachelor of Science : Construction Technology UNIVERSITY OF PARIS - City , FRANCE GPA: GPA: 3.7 Construction Technology GPA: 3.7 Associate of Science : Mathematics UNIVERSITY OF PARIS - City GPA: GPA: 3.5 Mathematics GPA: 3.5 Certification of Engineer in Training: 2004 *Engineer in Training Certification (EIT) Affiliations American Society of Civil Engineers (ASCE) *National Society of Professional Engineers - Member *National Academy of Engineering - Co-chair *Institute of Electrical and Electronics Engineers (IEEE) - President Interests Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities Detailed Professional References Available upon Request Languages English, French, Spanish Skills Adobe Photo Deluxe, Photoshop, analytical skills, AutoCAD, Blueprints, Building Codes, Cadence, Civil Engineering, Compliance Management, Computer Literate, concise, construction manager, Customer Relationship Management, clients, Customer Service, Engineer in Training, EIT, engineering design, English, Environmental Engineering, equipment installation, Estimating, French, Hydraulics, inspection, Inspect, Team Leadership, legal, Linux, MAC, masonry, Materials, MATLAB, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Publisher, Microsoft Visio, Windows, Word, Orcad, organizational skills, Project Design, Project Management, Project Planning, quality, Reading, Reporting, Safety, Scheduling, SolidWorks, Spanish, Time Management, welding Additional Information Honors and Awards *Employee of the Month - Anthonya Group LLC *Highest Customer Satisfaction Ratings - Anthonya Group LLC *Dean's List Interests Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities Detailed Professional References Available upon Request

CONSTRUCTION

TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing.

TEACHER

EXECUTIVE CHEF Executive Profile Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights * Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees. * Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 to Current Company Name － City , State Small Restaurant and wine bar, 40-60 seat. Lunch and dinner. Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night. Won culinary completions for sweet and savory categories at 2 local food and wine festival. I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups. Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food. Executive Chef June 2014 to February 2015 Company Name － City , State Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events. Work with owner of labor and food cost. A continuation of Blush Restaurant and Lounge Kitchen. Executive Chef & General Manager July 2013 to February 2015 Company Name － City , State 100+ seat restaurant with large lounge area, catering for events of 500+ people. Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen. Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis. Provided catering for the Granada Theater as well as Marque Events. Open Brunch, Lunch, and Dinner. Created weekly specials as well as new menus and holiday menus. Took Over as Event Coordinator and General Manager. Trained FOH Staff and Organized all events and daily duties. Successfully ran multiple parties ranging from 20 people to 400 people. Sous Chef April 2012 to February 2013 Company Name － City , State Five star luxury Hotel with restaurants Stonehouse & Plow and angel. 2012 Travel and Leisure World's Best Hotels number 6. Create seasonal menus, daily soups and specials. Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job. Execute the expo position while serving 41 rooms and two restaurants. Culinary Arts Instructor July 2012 to September 2012 Company Name － City , State Instructed 1st and 2nd period classes at local high school. Teaching basic knowledge, safety and entering the hospitality job market. Executive Chef September 2010 to February 2012 Company Name － City , State Managed and operated two popular restaurants/Bars. Staffed, trained and organized two full service kitchens while creating and costing the menu. Purchased and stocked kitchen as well as bar when needed. Daily guest interactions making sure we are doing the best possible job. Executive Sous Chef March 2010 to September 2010 Company Name － City , State Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on "In House" made. Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials. Executive Chef March 2009 to February 2010 Company Name － City , State Created the menu for a small wine oriented bistro. Trained and hired staff to execute new menu, keep organized and clean. Worked directly with owner on design and flow, specials, and greeting guest. Sous Chef/Head of Preparation July 2008 to January 2009 Company Name － City , State Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products. Evaluated and trained new employees. Line Cook March 2008 to July 2008 Company Name － City , State Introduced weekly specials and menu items for 30-seat French fine dining/. catering restaurant. Prepared and plated hot line dishes, salads and desserts. Chefs Assistant/Line Cook May 2007 to March 2008 Company Name － City , State Developed employee manuals for 200-seat café serving three meals daily. Opened kitchen and delicatessen. Handled inventory control and deli customer relations. Line Cook December 2005 to January 2007 Company Name － City , State Waiter/Pastry July 1999 to August 2003 Company Name － City , State Education Bachelor of Science degree : Culinary Management , 2006 ART INSTITUTE OF CALIFORNIA － City , State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles

CHEF

LEAD INTERACTION DESIGNER Summary Senior UX/UI Designer Profile: Tim has been involved in user centered design for over 20 years, with a focus on human factors and usability. He has worked on a wide variety of projects focusing on improvement of functionality and performance. He is an expert with Heuristic evaluation, usability, developing and evaluating user interfaces (GUI design), iterative design methodology and human computer interaction (HCI). Areas of experience: Usability & Interaction Design Usability engineering, Standards and guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling and programming, Advanced image manipulation and analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training and instructional design, Technical writing and editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment. Highlights User Centered Design Human Computer Interaction (HCI) Innovation Agile Development Contextual Inquiries Wireframes User Flows Prototyping Skills User Centered Design: Accomplishments Innovation Tournament award winner 2014 - Leveraging Real-time Algorithmic Dashboards (RAD's) to Improve Patient Care Innovation Tournament award winner 2013 - MARS: Medical Augmented Reality System 2009 IDEA Award - T7xe Treadmill 2009 Taiwan's Excellence Silver Award - T7xe Treadmill Patent 8,113,990 - Method of controlling an exercise apparatus Issued February 14, 2012 Patent 8,360,934 - Method of controlling an exercise apparatus Issued January 29, 2013 Patent 8,840,526 - Method of controlling an exercise apparatus Issued September 23, 2014 Experience Lead Interaction Designer 05/2012 to Current Company Name City , State Tim is the lead interaction designer on a nine person Agile software development team creating software for use in healthcare facilities. His role as one of three BAs on the team has him conducting user testing and interviews, data gathering, persona development, wire-framing, story writing, interface analysis, and being the general usability evangelist. He acts as the NHSN point of contact, keeping the software compliant with evolving CDC requirements. His team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months. Tim also serves on the Wellness committee and the Safety Committee as a floor warden and first responder. VP of Engineering / Product Development Director 09/2009 to 04/2012 Company Name City , State Tim worked as the VP of Engineering and product development. His responsibilities included managing the current suite of virtual reality software, designing the future software and hardware offerings, vendor relations, client support, systems design, sensor design, quality control and quality assurance, technology specialist, and usability evangelist. Other responsibilities included bringing new technology and opportunities to the company, driving the new vision for the company, and developing an on-line community around the new products. Innovation Engineer 09/2009 to 04/2012 Company Name City , State Tim worked as an innovation engineer, bridging the gap between need and technology. He utilized his skills as an engineer to create unique solutions for client needs. Projects included:. Intoxiclock: Took third generation product and migrated it from simple input device to multimedia application on a netbook. Upgraded poster sized input panel to USB HID device. Created custom dynamic printouts of user data. GermBot: Designed a UV-C retrofit to a vacuum robot for use in sterilization of floors without chemicals. Sr. Usability Engineer 02/2007 to 09/2009 Company Name City , State Tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment. He was the primary innovator in the migration of the platform consoles from primitive LED displays to award winning advanced GUIs utilizing LCD displays. These innovative advances have allowed Matrix Fitness to expand into their markets, taking market share away from their competitors and positioning Matrix as the new market innovator and the product to beat. Tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs. He developed many tools and applications to aid in the production and testing of the new GUIs. He created a multi-screen interactive Kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop. Tim was also very active in developing relationships with clients, vendors and possible business partners for Johnson. Among the people and companies that he brought in were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, and DataModule. Tim also served as the lead POC for partners such as iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet and Eurotech. He also engendered relationships with Asian counter parts in both China and Taiwan with semi-annual trips overseas. Tim is also listed on several pending and awarded patents applied for by Johnson. Sr. Usability Specialist 04/2006 to 02/2007 Company Name City , State Tim worked as the sole User Centered Design person on a small team developing a product in an emerging medical field market. He was responsible for all aspects of the UCD process and monitored adherence to the IEC 60601-1-6 usability requirements. He interacted with marketing, the engineering team and clinical contacts to develop personas, workflows, task lists, use cases as well as requirements for the engineering team. He used Macromedia Director to create a high fidelity prototype of the product and assisted the engineering team in porting that to FLEX. He gathered data and prepared for the third phase of the project which involved observational research, affinity diagramming, task analysis, and more UI design. Human Factors and Usability Engineer 10/2003 to 03/2005 Company Name City , State Tim worked as a human factors and usability design specialist as well as a systems engineer, taking into account workflow, perception, usability, feedback, and aesthetics for an electronic oral feedback device. He was responsible for design and implementation of clinical testing and analysis software. Tim interacted with senior members of his team to define and then develop data visualization software. By following predefined standards and requirements, he proposed and designed a patient-tracking database to allow cross-referencing of multiple factors while adhering to security and privacy regulations. Designing and creating software for dynamically mapping the sensitivity of the tongue. GUI design, workflow, interlocks to eliminate user error, strict adhesion to standardized data collection procedures. Designing and creating software for visualization of collected data. Sitting in on design sessions and acting as resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D and 3D visualization, spacial and temporal visualization, interviewed users to determine usage, linking to multiple data sources. Designing and creating image projection software GUI design, workflow, image processing, 3D interpolation and projection Designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array GUI design for human computer interaction (HCI), safety interlocks to control correct data input, dynamic stimuli manipulation. Developed and evaluated user Interface design and user interface compliance using iterative design methodology with user feedback. Designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors. GUI design, subject confidentiality, data integrity, robust system recovery. Project Manager and Human Factors / Usability Engineer consultant 08/2001 to 09/2002 Company Name City , State Tim worked as a human factors specialist by defining GUI standards, look and feel, and conforming to existing software specifications. Responsible for all aspects of the software development cycle from inception to delivery. Defined the user interface for Palm and Windows CE devices. Detailed requirements gathering. Review of client's needs and application functionality. Product Manager / Sr. Engineer 09/2000 to 08/2001 Company Name City , State Tim was responsible for all aspects of the development cycle of the Video Pics and Paparazzi Pics products. These included defining the products by means of prototypes and concepts and then generating product specifications. He also acted as the Human Factors advocate to aid in the design process. Tim served on the following project areas: Used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation VideoPics product in Macromedia Director. Defined and executed the QA/QC process. This involved setting up a QA bugs database, running compatibility testing, establishing version control, and heading up customer service and FAQs. Evaluated and allocated resources including hardware, media, off-site web hosting and programming staff. Established milestones to meet promised deadlines for product delivery. Interfaced with the marketing group to define products that were viable in the market place. Created all of the demos and helped with the collateral materials for the shows. Set up an online store that allowed users to purchase the product. Once the purchase was made, the information was entered into our customer database and the product was shipped through our shipping department. Managed many 3rd party relations such as OEM bundling, back-end print services, and strategic partners. Scientist 11/1997 to 09/2000 Company Name City , State Tim worked as a human factors and usability engineer on many projects. He designed and programmed a tactical graphics application (TacGraph) for the Global 2000 wargames. Tim also designed and implemented stimuli and experiments for research being conducted on 2D and 3D interfaces. These experiments ranged from basic 3D shape recognition to determining routes in a 3D terrain. Tim also developed a GUI based version of a text based nurses' orders system for the VA hospital that was to replace a very dated command line system. Designed and prototyped user interfaces for the tactical situation awareness tool (TacSAT). Conducted interviews with 5th Marines at Camp Pendleton and integrated new design ideas into the TacSAT. Design and implementation of an experiment based on the TacSAT that simulated a real engagement to determine how experience affected the decision making process. Worked with a team of Human Factors PhDs to determine the benefits of 3D interfaces. These experiments tested object recognition, spatial relationships, occlusion, depth of field, perspective, depth cues, and other factors. Worked with a team of Human Factors PhDs to develop experiments in shared awareness, data integrity, reliability, and multimodal perception. Worked closely with Principal Investigators from SPAWAR, DOD, NIMA, and DNR under a SECRET military clearance. Designed and implemented a GUI for a text-based nurses' orders system to gather performance and behavioral data. The new system increased efficiency and reduced error by over 80%. Software Engineer and Human Factors / Usability Engineer 11/1993 to 03/1998 Company Name City , State Tim worked with a 5-person team to rework a graphical user interface (GUI) for an Internet TV set top box under extreme time constraints. His role was primarily prototyping and user centered design of the GUI. He also served as the lead prototype engineer and project manager for the graphical adventure game Timelapse. He worked with a team of talented designers, engineers, and artists on 9 cross-platform interactive edutainment titles. Acted as the usability and human factors evangelist in every project with which he was involved. Ran focus groups. Rolled out field trial in Austin, TX. Collected and analyzed data of online usage in an attempt to better understand the users. Assembled numerous conceptual prototypes for presentation to GTE VPs. Assisted in the game design for 9 titles produced and distributed by GTEIM. Established processing methods for converting rendered images created in Alias, and animations created in PhotoShop and Director, into usable assets. Designed, prototyped, and coded product demos used for retail and trade shows. Acted as the lead puzzle prototyper for "TIMELAPSE." Worked as the chief technologist for "TIMELAPSE." Responsibilities included investigating current and emergent technologies and determining if they were applicable to the game. Traveled to Knoxville, TN to manage the engineering team at Cyberflix for 3 weeks and establish game requirements. Duties also included training on the use of production tools, establishing a minimum system requirement, testing of new game engines, establishing asset needs, communicating with GTE Entertainment in Carlsbad, CA as to the status of our engineering efforts. Worked as a liaison for the marketing department for the production team. Designed and developed a 3D chat area using Onlive!'s Traveler and 3D Studio Max. Education B.S. Degree : Cognitive Science June 1993 University of California City , State , USA Cognitive Science Affiliations CHI UX Community Human Factors and Ergonomics Society (HFES) IxDA Madison User Experience Group Publications Holste, S., Kobus, D., Proctor, S., Bank, T., & Liebhaber, M. (1999). Decision making in a dynamic but uncertain environment. San Diego, CA: Pacific Science & Engineering Group, Inc. Manuscript in preparation. Kobus, D.A., Proctor, S., Bank, T.E., & Holste, S. (2000). Effects of experience and uncertainty during dynamic decision-making. In Proceedings of the 44th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society. Proctor, S., Bank, T.E., Holste, S., & Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science & Engineering Group. St. John, M., Proctor, S., Callan, J., & Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented at the APA, Division 21 and Human Factors and Ergonomics Society Midyear Symposium, San Diego, CA. Smallman, H.S., St. John, M., Bank, T., and Cowen, M.B. (2000). The effects of motion parallax, drop lines, and object size in localizing tracks displayed in perspective view. SPAWAR Systems Center San Diego, CA. Technical Report, in preparation. St. John, M., Smallman, H.S., Bank, T., and Cowen, M.B. Tactical Route Planning Using Two-Dimensional and Three-Dimensional Views of Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, in press.

DESIGNER

SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County "Read to Achieve" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP

BPO

EXECUTIVE CHEF Summary To obtain a challenging position where experience as an Executive Chef and a food handlers license will be utilized. And experience working for multiple James Beard Award winners Alfred Portale and Paul Bartolotta. Core Qualifications Executive Chef Menu Developing Chef de Cuisine Schedule,Food &Labor Executive Sous Chef Inventory &Ordering Sous Chef Microsoft Excel &Word Experience 08/2016 to 02/2017 Executive Chef Company Name － City , State Developed brunch, lunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 09/2015 to 08/2016 Executive Chef Company Name － City , State Developed brunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 05/2013 to 08/2015 Head line cook Company Name － City , State Carved and cooked meats, poultry, game and meats Cleaned, cut and ground meats, poultry, game and seafood Particapated in cooking and prep with CDC and line cooks Maintained a clean and safe work environment. Education and Training High School Diploma : Liberal Arts Gibraltar High School － State , USA math, reading, science, art and social science Liberal Arts Loyola University of Chicago － City , State , USA Art, civilization and language Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured

CHEF

PRESIDENT Executive Profile Media relations pro with compelling pitching skills, delivering top tier media and publicity results for clients. Placed media stories in thousands of international venues across multiple continents, including the Wall Street Journal, Forbes, People, Sports Illustrated, USA Today, Time and Newsweek. Booked client appearances on NBC's Today show, The Tonight Show with Jay Leno, David Letterman, Good Morning America, Oprah, and many more. Excellent written, verbal and interpersonal communicator, proficient in creating quality written material, with published articles and bylines in dozens of magazines and media outlets. Large-scale international special events management, positioning and publicity expert for Future Capitals World Summit & Expo (Abu Dhabi), the World Summit on Innovation & Entrepreneurship (WSIE, Dubai), the US-Arab Economic Forum with Colin Powell (USA), and more. Bi-culturally insightful strategist, delivering marketing communications programs that support growth in international markets, with experience in the Middle East & North Africa (MENA) regions, and in Central America. Innovative branding executive and savvy problem-solver for regional, national and international clients across multiple industries, including economic development, travel & tourism, government, energy, technology, education, financial, healthcare, and sports & entertainment. SKILLED MARKETING COMMUNICATIONS STRATEGIST AND PUBLIC RELATIONS EXECUTIVE with significant and progressive experience developing, managing and executing integrated marketing and PR campaigns for a broad range of regional, international and global clients, industries and events. Proven leader in brand development, project management, international media relations, multi-cultural marketing, special events, team building, and collateral development. Partial Client List Global Organizations Sports Marketing Healthcare PPD Clinical Research Facility, Pfizer, American Institute of Healthcare & Fitness, Medical College of Ohio, Environmental Health Perspectives Financial Capital Bank, Fifth Third Bank Government, Travel, and Tourism Environmental Health Perspectives magazine, Michigan Economic Areas of Expertise Marketing Communications Strategy Corporate Communications Brand Development & Auditing Brand Message & Image Development Multi-Cultural Marketing Special Events & Launches Project & Team Management Idea Generation Public Relations Campaigns Regional, National & Global PR Publicist & Company Spokesperson Press Conferences & Media Tours Media Training & Development Collateral Writing & Development Website Content Social Media Strategy & Content Core Accomplishments Directed all PR efforts, including organizing press conferences, managing special promotions, serving as media spokesperson, managing celebrity appearances and writing media releases, sponsorship, and grant proposals. Managed media relations, sponsor relations, merchandising, co-op advertising, television syndication and sponsor fulfillment. Successfully pitched and placed a remote feature on The Today Show, and won a Gold Award for the "Best Press Kit" from the International Festivals and Events Association (IFEA). Professional Experience President Jan 2006 to Current Company Name － City , State An independent marketing & PR practice helping SMEs meet their business needs. Conduct brand audits and develop results-driven business strategies to help clients define, manage and reach their business goals. Develop and execute integrated marketing communications programs, special events and PR campaigns for multiple clients in various industries. Provide creative oversight and development of key messaging, brand image, Web site content, and marketing collateral to effectively position clients among the media and their target audiences. Vice President Jan 2011 to Jan 2012 Company Name － City , State A Startup company formed to capitalize on a constitutional amendment in Honduras that allowed the creation of new cities with semi-independent governance systems. Developed strategic marketing communications campaign and multi-cultural messaging for key audiences and international media to facilitate cross-national communication and ensure global awareness of the project. Created innovative community relations program and bi-lingual presentation to engage and nurture relationships with Honduran president and government officials, business leaders, and select media in Tegucigalpa. Managed vendors and provided creative oversight for brand development, logo, Web site development and content, and PR partners in Central America. Director of Brand Jan 2004 to Jan 2007 Company Name － City , State A full service marketing agency, offering public relations, advertising, and design. Developed brand strategy and award-winning PR campaigns for the agency and its clients in the fields of healthcare, financial services, sports marketing and business to business services. Managed the PR staff and budget, and worked closely with company president to position and launch their sports marketing division. Improved company's market position by successfully introducing and managing the market planning and RFP processes for agency clients. Continued. Director of Public Relations & Agency Associate Jan 2000 to Jan 2004 Company Name － City , State Worked with president and chairman of an international chamber of commerce to enhance economic exchange and cultural understanding between public and private sectors in the US and Middle East & North Africa (MENA). Helped company expand from vertical to horizontal markets by conducting a brand audit, brand and positioning refresh, identifying and developing profit centers, standardizing event and sponsorship structures, and favorably positioning the chamber in the international media. LINK Led worldwide media relations efforts and facilitated network media interviews and press conferences resulting in nearly 40 million media impressions globally for The US-Arab Economic Forum's flagship event. Worked with participating foreign ministries and government officials from the Middle East, and, the US state department and homeland security, as well as dozens of c-level executives of Fortune 500 companies including HP, Boeing, Microsoft, Cisco, OPEC, ConocoPhillips, ExxonMobile and others. LINK Developed and executed a public relations campaign and grand opening event for professional sports venue and event stadium Ford Field in Detroit. Created and executed a Tasting Event targeted at non-sports related conference and special event planners which generated a total of 400 leads, and resulted in nearly $5 million in revenue booked within the first six weeks after opening. LINK Page 2 of 2 Professional Experience, cont. A full service marketing agency, offering public relations, advertising, and design. Developed effective communications strategies and PR campaigns for multiple events and clients in the government, economic development, travel and tourism and education sectors. Grew the PR division and staff by managing department budget and goals, leading client presentations for new PR business pitches and RFP's, and developing a media training program. Collaborated with multiple teams within the agency to integrate marketing efforts with PR, and was appointed to an Agency Associate team to assess and raise awareness of important interdepartmental issues and development initiatives to the senior partners. Publicist & Director of Marketing Jan 1996 to Jan 2000 Company Name － City , State A private agent and lawyer representing the careers of select professional athletes. Served as primary media contact, publicist and image strategist to shape and protect the brand images of World Figure Skating Champion Michelle Kwan and Olympic Gold Medal Gymnast Mary Lou Retton. Managed all details of public and media appearances including TV appearances, book tours, photo shoots, press conferences, and commercials, and developed all marketing collateral, videos, media kits, book excerpts, scripts and speeches. Successfully pitched Michelle Kwan for People magazine's "50 Most Beautiful" issue, and two issues of Sports Illustrated's exclusive Father's Day Issue. Director of Public Relations Jan 1992 to Jan 1996 Company Name － City , State A special events company of 10 full-time employees and 1400 volunteers who producing Michigan's two largest civic events: America's Thanksgiving Parade and the International Freedom Festival & Fireworks, each attracting well over a million people. Education Master of Science , Administration Business, Marketing Central Michigan University － City , State Administration Business, Marketing Bachelor of Applied Arts , Journalism & Public Relations, Broadcasting Journalism & Public Relations, Broadcasting Skills photo, advertising, Agency, book, brand strategy, brand development, budget, bi, business strategies, c, Cisco, community relations, conferences, client, clients, special events, financial, Fireworks, government, HP, image, logo, managing, market planning, marketing, market, marketing collateral, marketing communications, media relations, media training, messaging, exchange, network, positioning, presentations, press, PR, processes, producing, profit, public relations, publicist, RFP, scripts, speeches, strategist, strategic marketing, TV, Web site development and content, Web site content Professional Affiliations National Association of Women Business Owners Public Relations Society of America Adcraft Club Michigan Festivals & Events Association International Festivals & Events Association

PUBLIC-RELATIONS

VIDEO DIRECTOR, EAST COAST VIDEO FOR ENTERPRISE BRANDS Summary Athletics have always been an integral part of my life in one way or another. After years of using my physical fitness to supplement the successes of my previous career choices, the decision to bring fitness to the forefront of my life is one that would satisfy my desire to not only continue to foster a personal healthy lifestyle but also to allow a greater platform for sharing my discoveries of healthiness with others.  Highlights Passionate about learning Take pride in sharing accurate information Reliable Hard working Physically fit Excellent problem solver Approachable Accomplishments Bicycled Across North America -  May 14th to July 4th 2007 Start: New Jersey End: San Francisco Experience Video Director, East Coast Video for Enterprise Brands Jan 2015 to Aug 2017 Company Name － City , State Developed better interpersonal skills while directing highly accomplished business individuals. Producer/Cinematographer/Lead Editor May 2009 to Apr 2015 Company Name － City , State Demonstrated my drive, work ethic and ability to learn new skills quickly by establishing my own company while keeping it profitable for six years.  Manager of Fine Arts Jan 2007 to May 2009 Company Name － City , State Demonstrated ability to multitask and stay focused by managing multiple projects at a time and always finishing before deadlines. Education Bachelor of Arts , electric bass 2006 Berklee College of Music － City , State , us Graduated Cum Laude 2006 Most Improved Electric Bassist Skills CPT Certified with NASM Adult and Pediatric CPR/AED 

ARTS

PERSONAL STYLIST- WOMEN'S DESIGNER Summary Eager to work in a fast-paced customer focused  environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business. Skills Microsoft Office: Word PowerPoint Excel Experience Personal Stylist- Women's Designer 05/2014 to 02/2017 Company Name City , State Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns.  Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs.  Integrates tools to improve customer retention and achieve significant level of designer selling volume. Sales Associate- via C department 02/2010 to 05/2014 Company Name City , State Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships. Sales Associate, Savvy department 06/2006 to 02/2010 Company Name City , State Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers. Team Member 08/2004 to 06/2006 Company Name City , State Delivered friendly and prompt service to customers.  Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times. Achievements 2016 Net Sales Volume- $783,210 Own Your Business Chart- 58.1% exceeding 40% expectation Cross-Sell Reporting- 48.7% exceeding 30% expectation Personal Stylist- 3 Years Quarterly Top Tier Volume- 3 Quarters Quarterly Pacesetter Volume- 5 Quarters Yearly Pacesetter Volume- 2 Years Customer Service All Star- 2 Years ​ Education and Training Bachelor of Arts : Business Administration (Marketing) 2008 California State University Fullerton City , State

DESIGNER

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close. Experience 07/2015 to Current Business Development Consultant Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2010 to 07/2015 P&C Producer and Sales Agent Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2006 to 07/2010 Sales Representative Company Name － City , State Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion. Education May 2006 Bachelor of Arts : Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City , State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales

BUSINESS-DEVELOPMENT

CONSULTANT Summary Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Budgeting and forecasting Employee relations Compensation administration Affirmative Action compliance OSHA inspections Employment law knowledge Process improvement Risk management Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience 01/2015 to Current Consultant Company Name － City , State Reviews federal and state laws to confirm and enforce company compliance. Wrote ISO 9000-level HR instructions for employee in and out processing. Works with senior-level management to create fair and consistent HR policies and procedures. Manages all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Career Development Program Director, Community Outreach Volunteer Works closely with members in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies. Identifies and connects clients to potential jobs, schools, military or other training programs for participants. Performs mock interviewing, professional online image consulting and general business competency training. 10/2013 to 12/2014 Compensation and Benefits Specialist Company Name － City , State Designed, and introduced the organization's first formal workplace accommodation process and procedure. Implemented the organization's first results- based wellness incentive campaign-produced over 35% ROI within first year, reduction in absentees, turnover and overall health of the employee population. Responsible for $3.5 million departmental budget with multiple vendor relationships leading employee resources groups of up to 15 staff members. Re-engineered multi -faceted HR communication channels and strategy including: web- based solutions; total rewards statements, and on-line enrollment. Incorporated diversity focus in benefits programs and policies. Created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs. Developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost. Consolidated several medical plans resulting in improved benefit levels, reporting, satisfaction, and a 10.3% reduction in annual expenses. 07/2010 to 10/2013 Commercial Relationship Manager Company Name － City , State Responsible for retention, in-group growth, and the sale of new products and services into existing accounts. Researched departmental systems to improve business process improvement resulting in $300k yearly saving. Led team in overall sales efforts including small business calls, outbound sales, hosts' sales events and other networking seminars. Created team -building activities to strengthen and enhance interpersonal communication. Utilized multiple learning methods and technologies to deliver client training sessions, including in person classroom, virtual classroom, self-study, and phone/conferencing. 07/2006 to 10/2008 Benefits Specialist Company Name － City , State Counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi- state and federal laws, COBRA, FMLA, HIPPA, ADA, etc. Liaison between the policyholder and The Standard. Responded to claim and coverage inquires, including verifying appropriate premium administration. Developed effective relationships with Human Resources, benefits and payroll staff throughout the policyholder's business units to ensure a positive customer experience for the employer and employee. Participated in the development of the employee module for HR Intranet, which allowed employees to access HR policies and be informed regarding important benefit and policy changes. Utilized project management skills for implementing on-line employment application and benefits enrollment, and a paperless/scanning filing system. Education Master of Arts : Human Resource Development Webster University － City , State Human Resource Development Bachelor of Arts : Mass Communication Xavier University － City , State Mass Communication 2017 MBA : Finance University of Missouri Columbia － City , State Affiliations Certified Facilitator-Look Good Feel Better-American Cancer Society SHRM-KC Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015 Publicity-Earned National Award for online, and print content of chapter community service events. Board of Trustee-St. Paul's Episcopal Day School-Current Skills ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management

CONSULTANT

DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved "LTACH Evaluation Status" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the "continuum of care" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management

BUSINESS-DEVELOPMENT

SOUS CHEF/LINE COOK Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. I am  seeking to use my culinary skills to prepare a special variety of dishes in a professional, rewarding environment. Highlights Focused and disciplined.  Works well under pressure.  High volume production capability. Ability to handle/resolve problems Reliable, punctual and committed to customer service I have basic knife skills.  Knowledge of preparation of various food items. Plate presentation skills.  Sandwich preparation experience. Well-tuned palette Accomplishments I played a key role in the successful physical inventory of 10 million dollars worth of product, with an accuracy difference of .001%.  Experience December 2015 to August 2016 Company Name City , State Sous Chef/Line Cook Persistently strive for continual improvement and work cooperatively as a team member. Set up and performed initial prep work for food items such as soups, sauces and salads. Set up and performed initial prep work for catered food items such as Hors d'oeuvre's. salads, and entree's.  Have worked numerous positions on the line including such stations as Saute, Fryer, Salad, and Flattop. Correctly and safely operate all kitchen equipment in accordance with set guidelines. Successfully execute menu with highest quality and consistency standards during highest volume hours.  Helped develop a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. May 2015 to December 2015 Company Name City , State Food Expediter/Food Runner/Busser Established and maintained open, collaborative relationships with the kitchen team. Quickly and courteously resolved all guest problems and complaints. Always displayed a positive and friendly attitude towards customers and fellow team members. Controlled the flow of finished dishes to guests tables.  Controlled the clearing and resetting of tables with the utmost efficiency.   Set up numerous small and large catering functions  January 2014 to April 2015 Company Name City , State Picker/Shipping Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Received incoming shipments and reviewed contents against purchase order for accuracy. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Conducted monthly, quarterly and yearly inventories of warehouse stock. October 2013 to December 2013 Company Name City , State Stocker Handled products and equipment in accordance with safety and sanitation guidelines. Greeted all customers.  Arranged and stocked department displays. Gave every customer immediate and undivided attention. Offered product recommendations when appropriate. Monitored UPC codes. April 2013 to October 2013 Company Name City , State Seasonal Laborer Interacting with clients at job site. Replacement of pool liner. General maintenance of pool pump, filter, and pool plumbing line system. Opening and closing of clients pools. Keeping and managing inventory of parts, and tools necessary for every job. June 2011 to April 2013 Company Name City , State Kitchen Crew Cleaned work areas, tables, and kitchen equipment.  Performed dishwasher duties. Washed, peeled, cut, and seeded fruits and vegetables. Cleaned up spilled food, broken dishes, and emptied trash. October 2009 to January 2011 Company Name City , State Mobile Phone Consultant Described merchandise and explain operation of merchandise to customers. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. March 2009 to October 2009 Company Name City , State Food & Beverage Attendant Loaded dishwashers and hand-washed items such as pots, pans, knives. Kept drink stations clean and ready for service. Performed cleaning, and stocking duties in establishments. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Took orders from patrons for food or beverages. Used all food handling standards. Communicated with customers regarding orders, comments, and complaints. Education 2009 East Pennsboro High School City , State Diploma Certifications I am CPR/AED certified through the Red Cross Skills CPR, Critical Thinking, Customer Service, Customer Service Skills, Cycle counting, inventory, Inventory Management, Leadership Skills, Leadership Skills, Microsoft Office, quality, Receiving, Sales, shipping, Supervisory Skills, tables Additional Information Authorized to work in the US for any employer

ARTS

SALES Summary Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.   Excel  at building a loyal customer base to achieve both short and long-term organization sales goals. Highlights Superior communication skills Cheerful and energetic Effective team player Staff training and development Resolution-oriented Dependable and reliable Accomplishments Responsible for training new employees in all aspects of distribution and sales. Ensured one hundred percent compliance with all company rules and regulations. Established new accounts and client interaction. Monitored sales goals and expectations for multiple brands. Improved product placement at both on premise and off premise accounts. Managed quality assurance for all products within distribution. Maintained files for all individual accounts and products. Increased sales through effective customer communication. Experience Sales September 2008 Company Name － City , State Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Answered customers' questions regarding products, prices and availability. Collaborated with colleagues to exchange selling strategies and marketing information. Collaborated with members of other departments to complete sales transactions. Shared product knowledge with customers while making personal recommendations. City Manager April 2008 to September 2008 Company Name － City , State Successfully managed the activities of 12 team members. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Coordinated with airport vendors regarding fueling and catering logistics. Determined flight close-out times and completed and verified flight forms. Senior Corporate Travel Consultant September 2017 to April 2008 Company Name － City , State Planned travel arrangements for 200 executives and staff. Received and screened a high volume of internal and external communications, including email and mail. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Passenger Service Agent January 1995 to September 2007 Company Name － City , State h Communicated with customers daily h Committed to the assistance and support of others while maintaining a cheerful and helpful attitude h Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels h Dealt tactfully and effectively with difficult customers h Experienced in both customer service and supervisory positions h Worked closely with the inflight, flight dispatch, maintenance, and customer service departments through the operations positon to meet the needs of the customers h Experienced in handling emergencies, flight delays, diversions, and other related incidents h Handled incoming and outgoing communications, aircraft flight guards, and initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, and government shipments h Successfully completed civil aviation security course conducted by FAA h Assured flight safety during winter operations through deicing certification and training. Education Communications West Virginia State University － City , State 2002 United States Air Force Air National Guard － City , State Received Honorable Discharge from service Communications George Washington High School － City , State GPA: Assisted with organizing and participating in various community service projects Involved in several athletics programs Assisted with organizing and participating in various community service projects Involved in several athletics programs Skills Air Force 2, attention to detail, interpersonal and communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician

SALES

BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Experience Branch Manager/Operations Manager April 1973 to June 2000 Company Name － City , State I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College. I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget. Using Excel, I created and maintained detailed financial accounting and reporting forms and documents. I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships. I was responsible for payroll preparation for all staff (taxes, records, federal filings.) I am proficient with Word and Excel, and can quickly learn and use other software systems. I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management. Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage "how-to" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers. Claims Arbitration Specialist January 2007 to January 2015 Company Name － City , State review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome. RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices. Claims Subrogation Supervisor May 2005 to March 2007 Company Name － City , State oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as "one-level-up" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires. Subrogation Claims Representative April 2002 to May 2005 Company Name － City , State Review and analyze assigned claims to determine required actions for subrogation. communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company. cooperate and coordinate with other team members on related claims and other team-related issues. provide input for disputed resolution of issues involving my team as well as wider departmental concerns. Office Supervisor / Bookseller April 2001 to April 2002 Company Name － City , State supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store. Education Bachelor of Arts : Psychology , 1973 Kutztown University － City , State , USA Psychology Interests Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Additional Information Professional Licenses and Affiliations Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes

BANKING

TEACHER Professional Summary Microbiology with emphasis in foods, food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria Listeria monocytogenes in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods. Core Qualifications Master of Science mention microbiology Food protection specialist Microbiology emphasis in food Graduate Training Competency Curriculum Development Department Internal Quality Auditor diploma under the ISO 9001: 2000. University Austral of Chile, Valdivia, Chile (2007-2008) University of Pamplona, Pamplona, Colombia (2001- 2003) University of Pamplona, Pamplona, Colombia (1992- 1999) University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010). Industrial University of Santander. Colombia. TH: 120 hours. (2006). Experience Teacher 01/2010 to 01/2015 Company Name City , State Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently).   Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010.   Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá. Tunja, Colombia. First half of 2009.   Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006.   Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006   Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005. Education High School Diploma : Micriobiology 2010-12-27 Universidad de Pamplona City , State , Colombia Magister : Science - Microbiología 2008 Universidad Austral de Chile City , State , Chile Master en Science menthion Microbiology University Austral of Chile, 2008 Professional Affiliations Colombian Association of Science and Technology of Foods (ACTA) Publications Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia. Ministry of Social Protection and Health, Colombia.   Risk assessment of Listeria monocytogenes in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation.   Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization of new bacteriocins from Lactobacillus plantarum LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp   Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170   Evaluation in vitro of antimicrobial film from protein isolated whey WPI against Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. y Rodriguez C. D.   Perfil de Riesgo Bacillus cereus en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011.   Rodríguez. D. y Schöbitz R. (2009). Película antimicrobiana a base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes , aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf.   Presentations V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente Skills Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia

TEACHER

AUTOMOBILE TRANSPORTER Professional Summary Dedicated, responsible Class A driver with a clean driver's license. Self-motivated and customer-focused.Exceptional leader talented at leadership, communication, and management skills. Excellent team player with over 20 years of experience in the military and trucking industry.Talented Mechanist Tech with more than 8 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. Areas of expertise include mechanics, technology, and management. Key Skills Quality control OSHA regulatory compliance Dependable independent worker Clean D.O.T. Good at following instructions Solid communication skills Strong organizational skills Strong work ethic Team player Timely project completion Work Experience 05/2014 - Current Company Name － City , State Automobile Transporter Conducted daily DOT pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures Transported freight from origin to destination in a safe and timely manner. 09/2009 - 05/2014 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Picked up customer loads in a timely and accurate manner. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts. 02/2006 - 09/2009 Company Name － City , State Independent Contractor Facilitated successful internal and external audits through sound and thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Process accounts payable for 3 employees. Entered financial data into the company accounting database to be verified and reconciled. Tracked financial progress by creating quarterly and yearly balance sheets. Streamlined bookkeeping procedures to increase efficiency and productivity. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Performed periodic budgeting/modeling to project monthly cash requirements. Drove car transporter, applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships. Verified the contents of inventory to match bill of lading forms. Maintain driver log. 10/2004 - 02/2006 Company Name － City , State Driver/Car Hauler Transport automobiles from manufacturing plant to the dealership. Worker directly with training, departments, co-signees, and management to achieve on prompt deliveries new and pre-owned vehicles. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures. Trained New drivers. 08/2003 - 10/2004 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Loaded and unloaded trailers with mechanical freight handling equipment. Delivered personal Vehicles to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. 09/2000 - 05/2003 Company Name － City , State Driver Safely loaded and unloaded deliveries according to size of load and content description. Transported deliveries locally and over the road. Managed discrepancy documentation for incoming shipments. Submitted all delivery documentation in a timely manner. Maintained a daily, legible DOT log book and submitted corresponding documents. Completed basic maintenance such as minor repairs to keep vehicle neat and running properly. Reported all accidents, damage and malfunctions involving company equipment to management. Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Answered customer questions regarding delivery promptly and accurately. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions. 04/1992 - 09/2000 Company Name － City , State Aviation Machinist Mate Supervised the creation and validation of anti-terrorism plans on all ships. Developed and led training programs in preparation for combat. Operated and maintained communications equipment. Documented and processed classified materials. Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements. Guided and coordinated unit's force protection programs to meet fleet requirements. Planned and briefed personnel on missions. Established and commanded field communication operations. Routinely checked measuring equipment to resolve testing problems. Monitored production operations for compliance with specifications and promptly reported defects. Discarded and rejected products, materials and equipment that did not meet specifications. Worked within flight operations to maintain a culture of safety with efficient procedures. Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency. Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures. Coordinated communication between air traffic control and maintenance personnel. Performed and supervised airfield management activities. Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed. Calculated the aircraft weight and balance, performance and fuel requirements. Assisted with the Safety Risk Management (SRM) process. Announced and demonstrated safety and emergency procedures. Specialized Training 2000 Road Master Truck driving School － City , State , United States Truck Driving GPA: GPA: 3.7 Class A CDL License Road Master Truck Driving School City , State Class "A" Commercial Driver License (CDL) Credentials TWIC card

AUTOMOBILE

BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship and vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Project Management: Created policies and procedures for external vendors. Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year. Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area. Professional Experience Company Name City , State Business Development Manager, VP 12/2014 to Current Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months. Accountable for sales and overall customer satisfaction. Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Company Name City , State Lending Manager, VP 09/2009 to 10/2014 Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters. Managed all facets of loss mitigation for private investors within Wells Fargo. Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, and FHLMC. Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits. Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams. Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits. Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo. Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB. Created state specific policies and procedures in collaboration with project and implementation teams. Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country. Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal. Also appeared in litigated and mediated court cases nationally. Company Name City , State Collections Supervisor II 03/2007 to 09/2009 Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service to internal and external customers. Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements. Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses. Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance. Aligns business unit activities to business priorities. Participates in strategic dialer planning discussions and provides input regarding future direction. Created global scripting for outbound Loss Mitigation campaigns. Participates in HOPE NOW initiatives and foreclosure prevention events. Company Name City , State Customer Service and Collections Supervisor II 01/2001 to 03/2007 Supervised the inbound and outbound Customer Service and Collections call teams. Initiated monthly employee incentive programs for quality and quantity while managing to a budget. Monitored phone calls for compliance and possible training opportunities. Handled escalation calls; manage incoming and outgoing calls to customers. Prepared monthly statistical reports for senior management. Monitored phone calls for compliance and possible training opportunities. Reviewed employee productivity on daily basis and motivated staff to optimum performance. Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations. Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois. Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans. Company Name City , State Loan Processing Supervisor 01/2000 to 01/2001 Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed all loan documents for completeness and sufficiency to make a loan decision. Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary. At the conclusion of the rescission period, deliver file to funding and give approval to fund. Set up recording with the title company and confirm the recording. Authorize title to disburse funds and coordinate any check exchanges. Pull reports to ensure loans are submitted in accordance with state and federal regulations. Company Name City , State Loan Officer 01/1998 to 01/2000 Responsible for generating leads via inbound and outbound solicitations. Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application. Developed and maintain business referral sources. Ordered comparables from appraisers. Gathered customer's documentation for loan approval. Maintained consistent productivity to ensure the fulfillment of performance standards and goals. Prepared and provided accurate reports of business development activities. Education BACHELOR OF ARTS : BUSINESS ADMINISTRATION Univerity of Pheonix , State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website

BUSINESS-DEVELOPMENT

IMPACT Highlights Level-headed under pressure *65 wpm *Microsoft Office efficient *Kind Experience Impact October 2014 to February 2015 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Informed customers about sales and promotions in a friendly and engaging manner. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom to ensure product availability for customers. Listened to customer needs and preferences to provide accurate advice. Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays. Retrieved alternate items and sizes on request. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Delivered excellent customer service by greeting and immediately assisting each customer. Healthcare Specialist/Combat Medic March 2013 to December 2015 Company Name － City , State Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Evaluated patient care procedural changes for effectiveness. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Effective decision-maker in high-pressure environments. Frequently commended for maintaining the safety, respect and dignity of residents. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Patrolled areas and allowed restricted area access for authorized personnel. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Educated patients about their treatments. Instructed patients and family members on proper discharge care. Tested patients' blood glucose levels. Evaluated terrain and recorded topographical information. Crew Member February 2015 to April 2015 Company Name － City , State Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies. Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors. Uncased new merchandise. Maintained a positive working relationship with fellow staff and management. Cleaned and straightened work area. Gathered and emptied trash and replaced liners Greeted all customers, recorded correct orders and performed cashiering duties. Bagged merchandise by following standard procedures. Hostess January 2016 Company Name － City , State Assisted co-workers in serving customers Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers Informed patrons of establishment specialties and features Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Located items requested by customers Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Provided guests with menus Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests. Recorded guest comments or complaints, referring customers to managers as necessary. Education High School Diploma : May 2013 Jonesboro High School － City , State AFJROTC Drill Team Commander and Logistics Personnel *Orchestra *Administrative Office Aide *Chess Club Certifications CPR Certified *Always willing to learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm

HEALTHCARE

ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis within the Department of Defense. Highlights Account reconciliations Results-oriented Financial reporting Critical thinking Accounting operations professional Analysis of financial systems ERP (Enterprise Resource Planning) software. Excellent facilitator Accomplishments Served on a tiger team which identified and resolved General Ledger postings in DEAMS totaling $360B in accounting adjustments. This allowed for the first successful fiscal year-end close for 2012. In collaboration with DFAS Europe, developed an automated tool that identified duplicate obligations. This tool allowed HQ USAFE to deobligate over $5M in duplicate obligations. Experience Company Name July 2011 to November 2012 Accountant City , State Enterprise Resource Planning Office (ERO) In this position as an Accountant assigned to the Defense Enterprise Accounting and Management System (DEAMS) ERO I was responsible for identifying and resolving issues affecting the DEAMS General Ledger. I worked with teammates from the Procure to Pay, Orders to Cash, and Budget to Report areas to resolve daily challenges encountered with the deployment of DEAMS to additional customers and when system change requests were promoted to production. I supported the testing of scripts, patches, and system change requests ensuring any anomalies were identified to the DEAMS Functional Management Office for action by the DEAMS Program Management Office and/or the System Integrator. In addition, I served on a tiger team designed to identify and resolve General Ledger posting differences and supported the development of $360B in accounting adjustments allowing for the first successful fiscal year-end close in 2012. These actions also allowed for the reconciliation and closure of fiscal year 2010 and 2011 accounting adjustments ensuring that all DEAMS fiscal year-end requirements were completed. These actions were recognized as critical to the successful review report issued by the Air Force Operational Test and Evaluation Center (AFOTEC) resulting in the Air Force receiving the authority to continue with the deployment of DEAMS. Company Name April 2010 to June 2011 Resource Advisor City , State In this position as Resource Advisor for the 1st Air Communications Operation Squadron (1ACOS) I was responsible for providing financial advice and decision support to the Commander. I was responsible for coordinating a $4.6M budget between four funding sources. I coordinated with USAFE Directorate of Intelligence (USAFE/A2), USAFE Directorate of Air and Space Operations (USAFE/A3), USAFE Directorate of Communications (USAFE/A6) and the 435th Air Ground Operations Wing to ensure 1ACOS meets its mission requirements. I consistently managed three separate timelines for providing budget/unfunded requirements, providing documentation and various reports in the required format for each organization. I discussed the outcome of the Group and Directorate budget meetings providing feedback the same day to the Flight Chiefs and CC any issue which affects 1ACOS directly. I monitored the Defense Travel System (DTS) daily and identify orders and authorizations needing approval and provided notification to the appropriate Reviewing Officials and Approvers. Utilizing DTS and the General Accounting and Finance System I reviewed status reports to identify anomalies in obligations and have identified those orders which require correction prior to payment. I provided Government Purchase Card (GPC) status reports the same day they are requested and in addition, communicated with the appropriate cardholders when changes were required to support their program. I identified cardholder training requirements and monitored these requirements to ensure all required training was completed in support of this mission critical program. I developed guidance for the GPC cardholders on procedures for requesting training for the squadron and in addition I provided answers to cardholder questions on unique or non-standard issues/concerns. Assumed the role of the Billing Official during my final rating period and completed a self inspection of the program for the Management Control Program, zero findings. During yearly audit by 700th CONS received zero findings. Company Name July 2008 to April 2010 Staff Accountant City , State In my position as the Staff Accountant for HQ USAFE I was responsible for providing accounting and financial oversight and advice to customers throughout the Command in support of the USAFE Comptroller. I was responsible for performing ongoing analysis of financial programs to identify negative trends and weaknesses, ensured specific weaknesses were corrected, and determined whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements and data produced to resolve these issues. In collaboration with DFAS Europe, developed an automated tool that identifies duplicate obligations by comparing records in the accounting system to the contracting system and provided notification to the funds manager for review and resolution. This tool eliminated hours of manual research and results allowed HQ USAFE to deobligate over $5M in duplicate obligations. I was responsible for establishing various performance metrics which ensured effective and efficient use of USAFE financial resources. I supported the USAFE/FMA Financial metrics program by collaborating with DFAS Limestone in the development of an automated tool that provided senior leaders with visibility to any USAFE unit that is not in compliance with the established rules and regulations related to the GPC. This tool provides management reports that are used to populate the monthly metric charts which are briefed by the USAFE/FMA. This tool provided the capability for USAFE/FMA to collaborate with USAFE Contracting and develop/deploy joint guidance that supports the established Air Force Instruction mandating card suspension for card holders who are not in compliance with required reservation of funds in the entitlement system in support of the GPC. I identified and resolved a problem with five GPC accounts that had been rejecting during the automated interface process each month. My research revealed that these accounts were rejecting for invalid paying station and required manual intervention by both Wing and DFAS personnel. This not only created rework, it delayed the payment of the invoices. I partnered with DFAS Denver, corrected the records in the Access On-Line accounts eliminating the error condition. I identified a method to deliver one-on-one training in support of the USAFE deployment of the Open Document Analysis (ODA) tool in FMSuite. By utilizing Defense Connect Online I provided training remotely, virtually eliminating the need to expend funds on Temporary Duty (TDY) travel. The results of this training produced results that went well above expectations and were noted by the ODA Program Management Office. Company Name January 2007 to July 2009 Chief, Reports Branch. Accounts Maintenance and Control City , State In my position as Chief of the Reports Branch in Accounts Maintenance & Control (AM&C) I was responsible for ensuring the development and standardization of various managerial and system reports. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. My branch monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled and reports were verified prior to release to base activities and higher headquarters. Limestone reorganized under the High Performing Organization (HPO) in January 2007 and at that time I was reassigned to AM&C, a Directorate which previously did not exist. My challenge during that time was to staff my branch, implement an aggressive training schedule, and ensure the continuity of financial reporting was maintained. As we transitioned into the HPO we continued defining the missions and functions for AM&C for the entire network. I participated in biweekly conference calls with Standards and Compliance in an effort to define missions and functions for AM&C. Worked with management in determining FTEs needed for the branch. I was responsible for developing meaningful performance standards for my employees since this branch and its functions did not previously exist. Limestone POC for an initiative to eliminate suspense accounts throughout the agency. Identified suspense accounts not initially targeted, formulated strategies to eliminate accounts or requested waivers, and participated in plans to modify processes using suspense accounts, such as the interfund suspense account. These actions provided initial progress towards meeting the Department of Treasury's mandate to discontinue suspense accounts by February 2009. Worked with staff to reduce reconciliations from $6.9 million in February 2007 to $1.1 million in August, accomplished this despite loss in experienced personnel and realigning resources to support critical initiatives in Accounts Payable. I orchestrated the transition of reporting requirements for the Transportation Financial Management System (TFMS) workload from DFAS Omaha to Limestone. After transition to Limestone encouraged staff responsible for these reports to streamline the processes. Staff automated a completely manual, time consuming process, thus eliminating potential key stroke errors and manually validating numerous spreadsheets and listings. Contributor to Federal Managers Financial Integrity Act (FMFIA) Compliance Review and establishment of assessable units. Identified inconsistencies in information provided by staff on foreign currency fluctuation adjustments. Persisted in getting higher level review of regulatory and policy guidance. Report of foreign currency fluctuation is now consistently accurate. Company Name February 2000 to January 2007 Chief, Accounts Payable Branch City , State As Chief Of Accounts Payable I was responsible for the overall management of a branch consisting of over 120 employees. My four first line supervisors were responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. We consistently reviewed these areas and made necessary personnel moves based on shifting priorities. This was extremely important during the DFAS Denver directed database consolidations and with the assumption of the Air National Guard workload. Workload increased rapidly while staffing increased gradually, which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. In December 2004, our overaged invoice percentage was nearing 25% and we had a backlog of vendor pay documents exceeding 30,000. By working with the DFAS Command Client Executives and the Major Command Comptrollers, I was instrumental in forming a strategy that included soliciting Air Force personnel assistance in document processing, identification of "must pay now" bills, and the formation of special action response teams dedicated to responding to our customer's most urgent requirements. As a result of these efforts, in a three month period, we were able to reduce our overaged invoice percentage by 19% and our backlog of documents to no documents over 20 days old thereby minimizing the adverse impact on customer funds. I was responsible for providing personnel feedback sessions quarterly and prepared supervisory appraisals of employees' performance and potential for advancement. Partnering with the management staff and employees, I was instrumental in establishing Employee Performance Plans that linked employee performance to established DFAS Strategies and Balance Scorecard goals. In this position as a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production to identify negative trends and weaknesses, ensure specific weaknesses have been corrected, and determine whether systemic or repeat issues have been identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my expertise with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals were designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries required my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I responded to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. Company Name February 1999 to February 2000 Chief, Recon and Reports Branch City , State In my position as Chief, Vendor Pay Reports and Recon Branch, I exercised supervision (either directly or indirectly) over 22 employees primarily in the "525" series in grades ranging from GS-5 through GS-8. This responsibility also included supervision of the German local national workers assigned to my duty section. I was responsible for planning, directing, and supervising the activities of the work force in the review, interpretation, processing, and reconciliation of vendor pay and accounting data and the production of timely and accurate financial statement report requirements. I participated in the development of branch policies continually reviewing and evaluating the organizational operations, work distribution, and procedures. I coordinated the activities of the assigned functions with those of other organizations to obtain the most effective correlation of financial data. Directed and provided technical guidance to subordinates in the assigned area. Assured the timeliness and accuracy of assigned workload. Planned, organized, directed, coordinated, and reviewed the work of subordinate's sections ensuring the mission and functions of the division were carried out. I managed and realigned resources, conducted program analyses, and made decisions in accordance with unit cost principles, outputs, targets, and changing budgetary constraints. I participated in long range planning, goal setting, and evaluating the subordinate staff. Interpreted and clarified branch policies and resolved operational problems. Ensured efficient utilization and professional development of my staff. I was expected to provide reasonable assurance that operations were conducted in compliance with applicable laws and that funds, property, and other assets were safeguarded against waste, loss, unauthorized use, or misappropriation. I ensured continuing and affirmative application and support of DoD and DFAS policy concerning the equal opportunity and affirmative action programs. Ensured personnel management within organizational entity under my supervision was accomplished without regard to race, color, religion, sex, age, national origin, or handicap. I kept abreast of developments, policy issuance, and other similar material in the equal opportunity field and fully supported the DoD and DFAS Equal Opportunity Program. I was responsible and accountable for the safety and health of my subordinates. I ensured personnel were trained to work safely. I enforced safety and health rules, corrected unsafe or unhealthy acts and unsafe or unhealthy mechanical or physical conditions, investigated mishaps and tool other actions necessary to ensure the safety and health of my employees. Company Name June 1995 to February 1999 Chief, Accounts Payable Branch City , State I was responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. This was important during the DFAS Denver directed workload realighment to the Field Sites servicing our customers by Major Command. Workload increased which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. I was responsible for providing personnel feedback sessions quarterly and preparedsupervisory appraisals of employees' performance and potential for advancement. As a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production. I identified negative trends and weaknesses, ensured specific weaknesses were corrected, and determine whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my knowledge with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals are all designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries require my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was often called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I was required to respond to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. I was hand selected by the Field Site Director and Vendor Pay Site Manager to represent DFAS Limestone on a team comprised of representatives from all DFAS Denver field sites to provide training to our Air Force base level Resource Advisors. During a five week period, I provided "Boot Camp" training to over 400 base level personnel ensuring resource advisors were familiar with the DFAS structure and mission requirements related to funds management. Company Name June 1994 to June 1995 Accountant, Network Assistant Team City , State As a member of the Network Assistance Team, I was required to have an extensive working knowledge of DoD accounting systems, theory, policy, and procedures. I was consistently called upon to develop and implement procedures consistent with DoD regulations. Coordinated with DFAS Denver and the Omaha Field Site on the consolidation of the first geographically separated Defense Accounting Office into DFAS. In my position as a member of the Network Assistance Team I was required, upon arrival at each base level Defense Accounting Office (DAO) to provide an in-brief. This briefing identified team members, the purpose of the visit, goals, and responsibilities. Upon completion of the assignment, provided a written and oral out-brief outlining the team accomplishments during the visit. I provided recommendations to preclude recurring problems and to prepare the organization for consolidation. Company Name June 1993 to June 1994 Supervisor, Accounts Control Branch City , State I directed/supervised the accomplishment of all financial reports and statements. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. Monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled to the appropriate audit listings and verified reports prior to release to base activities and higher headquarters. I furnished accounting data to base organizations often interpreting and analyzing the data to help funds managers resolve problems and manage their programs more effectively. I attended Major Command (MAJCOM) and Headquarters level workshops to participate and contribute to accounting policy and system changes. I provided professional assistance to Data Automation relevant to processing of accounting and finance data, interpreting deficiencies in software based on output products and system related problems. I utilized my working knowledge of commercial and government accounting system principles and knowledge of Processing Centers (PCs) to review, verify, analyze, and evaluate accounting and finance operations. While serving as Chief, Account Control I ensured areas of concern were addressed, concentrating on problem areas related to the database. I analyzed computer output products to determine processing deficiencies. They included, but were not limited to, the Open Document Listing (ODL), Operating Budget Ledger (OBL), Allotment Ledger (AL), and the Accounting and Finance Workload Information Management System (A&F WIMS) Extract list. I provided technical assistance related to policy and procedural. changes required as a result of the impending base closure. Analyzed/developed and recommended improved training procedures enabling better use of system procedures ensuring governing directives were followed. I evaluated accuracy of accounting records prior to fiscal year closeout ensuring the Accounting and Finance Officer could certify their accuracy as required by regulation. Examined accounting transactions and documents to ensure they conformed to established accounting policy and principles. Coordinated and directed fiscal year end conversion for the GAFS and Integrated Accounts Payable System (IAPS). Education Northern Maine Community College 1994 Associate : Accounting City , State , USA Emphasis in Business 1994 Associates : Accounting City , State , USA GPA: GPA: 3.41 Accounting GPA: 3.41 174 Hours, Quarter Attended Husson College, major Accounting 78 semester hours toward Bachelors degree. Professional Military Comptroller School, 6wk, 4-98; Managerial Accounting I, 09-98; Interested-Based Bargaining Training for Management, 24hrs, 09-01; Auditing Methods and Concepts 09-98; Organizational Leadership, 32hrs, 07-03; Management Development II, 32hrs, 07-03. Certifications Certified Defense Financial Manager, CDFM, May 2005 Interests American Society Of Military Comptrollers Additional Information Skills Accounting; General Accounting; Accounts Payable; Program Management.

ACCOUNTANT

PREVENTATIVE HEALTHCARE INTERN Professional Summary Driven and compassionate healthcare professional with experience in both residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Education and Training Bachelor of Science : Health Care Management/ Health Administration , 2016 University of Alabama at Birmingham - City , State , USA Member of National Society of Collegiate Scholars High School Diploma : Advanced Diploma , 2012 Nansemond River High School BETA Club- Health Organizations Skill Highlights Knowledge of HMOs, Medicare and Medicaid HIPAA compliance Strong planning skills Patient-focused care Self-motivated Experience with Data Entry Excellence Leadership Strong work ethic Team player with positive attitude Exercises good judgment CPR Certified Maintains strict confidentiality   Professional Experience Preventative Healthcare Intern January 2016 to April 2016 Company Name - City , State Assist the educators in all aspects of this program, in physical activity education and nutrition education, and in helping to prepare healthy snacks. Planning, coordinating, and implementing HealthSmart events for the next few months. Review and make recommendations on the "Train the Trainer" manual for Community Health Advisor program. Evaluated patient care procedural changes for effectiveness. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease, diabetes, etc. Observed strict confidentiality and safeguarded all patient-related information. Undergraduate Researcher January 2015 to April 2015 Company Name - City , State In charge of participants measurements Standing weight Body weight Waist and hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests. Administered, directed and coordinated the activities of the agency. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Observed strict confidentiality and safeguarded all patient-related information. Healthcare Management Intern May 2014 to August 2014 Company Name - City , State Assist Chief Nursing Executive with various projects. Worked with nursing and medical staff to develop policies, procedures and practice standards for the nursing department. Ensure compliance with applicable laws and regulations related to nursing service and healthcare. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. ?? Additional Information Volunteer University of Alabama at Birmingham Firehouse Shelter (Disabled Veterans) Habitat for Humanity (service to Birmingham) Marine Biology (environmental control) American Red Cross Blood Bank Center Greater Birmingham Humane Society  Skills Strong leadership skills Enthusiastic people person Ability to work in a fast paced environment Understanding of HIPAA regulations Strong computer skills

HEALTHCARE

STORE MANAGER Summary Energetic and versatile professional seeking to utilize and expand existing retail management skills with a growth oriented company. Professional Sales Manager with experience coordinating a wide range of business activities in fast-paced sales environment Self motivated and experienced in prioritizing projects and achieving results Strong understanding of sales, merchandising and customer service strategies Strong communicator with excellent work ethics and ability to continuously acquire new skills Highlights Established track record of exceptional sales results Goal-oriented Staff development/training Recruiting and interviewing Energetic Excellent communication skills Exceptional multi-tasker Team-oriented Accomplishments Awarded “Top Sales Manager of the Year” in 2010. Exceeded Sales Management goals by 10+% on a quarterly basis, which led to promotion to District Sales Manager within 7 months. Created strategies to grow customer base, which resulted in increased monthly sales. Managed a successful sales team of 20+ members who consistently exceeded sales goals each month. Experience Store Manager January 2011 to January 2014 Company Name － City , State Responsible for all store operations including HR, recruiting, training, sales and customer service Lead team effectively trough period of transition from small to large square footage location with emphasis in maintaining excellent standards and motivate team to achieve KPI goals Develop team trough coaching to provide superior customer service to differentiate boutique and attract new customers , continue to build a loyal customer base Use strong merchandising skills to implement visual directions and drive sales Community outreach and fashion shows to achieve KPI and attract new customers J. Jill The Store Upscale women's apparel specialty retailer. Store Manager /Training Store Manager/ District Manager January 2000 to January 2010 Company Name － City , State Effectively lead, motivated and developed store teams to strengthen brand loyalty trough exceptional customer service Facilitated on-going training with team members to successfully drive sales to achieve personal and store sales goals Implemented visual merchandising directions and used strong merchandising skills to drive sales Controlled payroll and exceeded shrinkage goals supporting company Loss Prevention program Accountable and experienced in all HR processes - recruiting, hiring, performance appraisals Coordinated community outreach and supervised quarterly in-store events Contributed in developing of new store manager training program Training / follow-up of new Store Managers and new store management teams Traveled to new markets across the country to assist with new store openings and training of new staff Victoria's Secret Upscale women's lingerie specialty retailer. Shop Director / Regional Trainer January 1991 to January 2000 Company Name － City , State Shop director of "Must Win" store with annual volume of $3.5 million+ Provided leadership and direction for staff up to 35+associates including management to achieve "Must Win" top stores in company Focus on training and maintaining excellent customer service skills Motivate team to increase productivity to consistently meet and exceed personal and store goals Major visual merchandising, set up of promotions and bi-annual sales Maintained payroll, Loss Prevention program and monitored expenditures Midwest Regional Trainer for new management in sales, customer service, store operations and visual merchandising Actively represented stores at conferences and events. Department Assistant Manager January 1990 to January 1991 Company Name － City , State Coats, Suits, Dresses and Lingerie Responsible for training and developing a staff of 20+ sales associates Increase and achieve sales goals trough developing sales techniques and maintaining superior customer service Supervised department operations and provided direction including visual presentation and standards Developed weekly schedule and managed payroll Coordinated in-store special events. Education Bachelors Degree : Business Management and Accounting UVT College of Economics － City , Romania Business Management and Accounting Yearly Coaching, Communication, Team Building and Visual Merchandising Seminar Winner of 1st place "Take 5"award (most credit cards opened in a year) 2000 trough 2010 Affiliations Winner of 2005 trough 2008 Best ADS (average dollar sale) highest % increase over LY Winner of 'Best UPT (unit per transaction) award 2005 trough 2008 Winner of multiple Guest Service Awards Skills bi, Coaching, conferences, credit, excellent customer service, customer service, direction, special events, fashion, Focus, hiring, HR, Team Building, leadership, Loss Prevention, director, Merchandising, Win, 2000, payroll, performance appraisals, processes, recruiting, sales, Trainer

APPAREL

FLORAL DESIGNER Summary I am a retail floral designer who is energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I have been in floral sales for 13 years and in other avenues of retail sales for over 20 years. I am a driven and results-focused professional seeking a position in a company in which I can share my talents. Experience 10/2014 to 01/2015 Company Name City , State Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern. Cheerfully assisted staff to have a productive and festive holiday season. Resolve customer complaints regarding sales and service. Greet customers and ascertain what each customer wants or needs. Attended sales seminar to learn techniques for increasing sales for each order.Suggestive selling. Floral Designer 01/2006 to 09/2014 Company Name City , State Open store in morning. Filing sales receipts, taking phone orders, collecting orders from Teleflora Dove system. Confer with clients and giving quality customer service regarding price and type of floral arrangement or gourmet fruit basket desired and the date, time, and place of delivery. Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials. Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment. Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items. Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Attend floral symposiums to learn the latest floral trends for weddings and everyday design. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Floral Designer 07/2002 to 11/2005 Company Name City , State Worked in a dedicated team of six floral designers being able to multi task between selling, designing and answering the phone. Created floral designs for hospital functions and organized delivery for on time arrival for the event. Monitor customer preferences to determine focus of sales efforts. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Motivated staff to be positive and to give exceptional customer service in a hospital environment. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Education Associates Degree : Retail May 1979 CAPE COD COMMUNITY COLLEGE City , State Retail CC Community College / Travel and Tourism Certificate 1999 Cass Floral School / Floral Design Certificate 2000 Skills advertising, cash register, Resolve customer complaints, client, clients, customer service, delivery, designing, Filing, financial, focus, inventory, materials, office, 2000, quality, receiving, retail, selling, sales, tables, telephones, phone, type

DESIGNER

SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional and expert in the aerospace  industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Risk management processes and analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment and  analysis Budgeting and finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. Implemented marketing strategies which resulted in 12% growth of customer base. IT Program Manager , 12/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'.  Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis.  Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills  Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State MBA : Avaition , 2004 Embry Riddle University - State Bachelor of Science : Computer Science , 1984 Southern Adventist University - City , State Computer Science Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma

BUSINESS-DEVELOPMENT

IT MANAGER Highlights Customer and Client Relations Advanced Troubleshooting Techniques Project Management and Tracking Windows Server 2003, 2008 and 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 to Current Company Name － City , State Stabilize and manage infrastructure and applications for corporate and remote facilities Create standard hardware and software lists and purchased based on those lists Create fiscal year budget for IT department Perform thorough IT audit and proposed various changes based on the audit Administer various information technology systems and applications Plan and manage information technology projects Define and plan employee training programs for internal staff Maintain production database applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Reduce system downtime by diagnosing and resolving complex technology related issues Negotiate vendor contracts to ensure the correct product at the lowest cost Streamlined internal communication platform Perform routine vulnerability and risk assessments for company infrastructure Perform regular security audits of internal infrastructure and applications Implemented Voice Over Internet Protocol Phone System for entire organization Manage corporate website and made necessary edits and adjustments Work with various departments to determine technology needs Provide end user support to in-office and remote users. Senior Technical Analyst October 2010 to December 2013 Company Name － City , State Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients Maintain & monitor ticket queue for myself and other technicians Work with technicians to determine correct issue escalation path Administer various information technology systems and applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Maintain consistent communications with client point of contact Own complex client help desk and infrastructure rollouts Develop detailed technical documentation and processes for the clients Work closely with the Director of IT to develop help desk policies and procedures Make technical recommendations to clients based on need and cost Act as account owner for select accounts Formulate monthly help desk budget and manage accordingly Work with team and vendors on technical training needs. Director of Information Technology January 2010 to October 2010 Company Name － City , State Manage corporate network and ensure high system availability. Develop backup and disaster recovery plan Reduce system downtime by diagnosing and resolving complex technology related issues Administer MPLS network between remote locations Coordinate construction and configuration of remote offices Implement corporate infrastructure monitoring program Manage corporate phone and voice mail systems Provide quality support to all personnel Communicate with President/CEO on all technical matters. Director of Information Technology June 2004 to December 2009 Company Name － City , State Manage corporate network and ensure high system availability Maintain disaster recovery methods and backup procedures Administer 68 Local Area Networks Investigate and implement a document management solution Manage internal phone switch voice mail system Oversee IT staff to ensure job expectations are met and train in any deficiencies Implement an incident reporting system that allows tacking of issues and their correction in a timely manner Formulate departmental policy and procedure documents Create annual IT budget and monitor all IT-related expenditures Research and recommend system development priorities Effectively communicate relevant IT-related information to superiors Communicate with all departments to ensure all Information Technology needs are met Write technical documentation for hardware and software installation, end-user support documents and client PC standards Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements Provide end-users with training classes on Microsoft Office products Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each Exceeded job expectations with minimal supervision required. Project Manager June 2000 to December 2003 Company Name － City , State Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital Coordinate with vendors, hospital staff and hospital administration to determine the project timeline Aware of HIPAA guidelines and their implications throughout the project timeline Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs Participate in all aspects of equipment installations Communicate feedback to management regarding the needs of the sites Develop procedures to deploy client PCs with a standard image and security policies Work with help desk team to develop consistent help desk methods and call logging techniques Education Bachelor of Science : CyberSecurity , May 2015 University of Maryland University College － City , State CyberSecurity Computer Information Systems , August 1993 Middle Tennessee State University － City , State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow

INFORMATION-TECHNOLOGY

TABLE GAMES DEALER Summary Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available. Highlights Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training. Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Math and language skills Delivers exceptional customer service Engaging personality Excellent multi-tasker Experience Table Games Dealer November 2012 to June 2014 Company Name － City , State Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Processed customer transactions involving cash, and casino chips. Calculated change for currency, chips, vouchers and checks. Provided excellent customer service for up to (6) players at the same time, including their guests. Server/Hostess/Cashier April 2010 to May 2011 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area. Maintained a professional tone of voice and words at all times, including during peak rush hours. Actively complied with all health department regulations and rectified issues immediately. Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Stocked and maintained silverware, linen and condiments. Provided high quality service. Server/Waiter February 2009 to January 2010 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner.. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Regularly cleaned host stand and buffet area. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Education High School Diploma : August 2012 Arkansas City High School － City , State GPA: Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence. Presidential Academic Achievement Award, all four years. (2009-2012) Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence. 3.927 GPA Coursework in Spanish (3 years), Calculus, and Chemistry. Member of Debate and Forensics Club (2 years) Some Associates : Psychology Cowley County Community College － City , State 3.75 GPA Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology Skills Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training Completed course training in customer service and confrontation at First Council Casino Hotel

CHEF

737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality. Skills Project planning and development Strategic planning Lean manufacturing and design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 to Current Company Name – City , State Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes. Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings. Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S. Industrial Engineer / Project Manager 09/2008 to 12/2009 Company Name – City , State responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation. Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India. Developed/Provided status and metrics to divisional and program executives. Shared responsibility with Fabrication Estimating to develop cost estimates for division and program. Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables. Integrated with SMA/SDT to develop producible test plans. As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program. Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW. Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders. Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies. Sole Industrial Engineer responsible for technology transfer to production in India. Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements. Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness. Analyzed data to define tooling compensation factors for Production tooling. Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs. Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness. Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications. Industrial Engineer 12/2005 to 09/2008 Company Name – City , State responsible for business strategy and special projects utilizing project/people management skills. Created an integrated system for large package capacity/forecast planning for Boeing's tooling business. Independently developed and implemented a dynamic Daily Management and Load Chart System. Developed hands on scheduling tools for production management. Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices. Lean focal for ATS. AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance. Developed IE applications for new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 to 01/2014 Company Name – City , State Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes. Industrial Engineer / Project Manager 12/2009 to 07/2010 Company Name – City , State December 4th, 2009 - July 30th, 2010. Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project. Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices. Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning. Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina. Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital. Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos. Education MBA : Business Administration 2008 Seattle University - City , State Bachelors of Science : Industrial Engineering 6 2014 University of Washington - Industrial Engineering Project Management Certification - Stevens Institute - Accomplishments Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops

ENGINEERING

SALES REPRESENTATIVE Summary A customer service representative in the hospitality industry seeking employment with a well-established company to further build my experience in the hospitality industry, with the skills I've learnt as a medical assistant and also my prior experience in the service industry. My goal is to ensure positive and safe travels. Highlights Cheerful and energetic Effective team player Flexible scheduling Dependable and reliable Active listening Verbal/written communication Experience 06/2016 to Current Sales Representative Company Name － City , State Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports.  Dealt tactfully and effectively with difficult customers.  Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.  Wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals.  Researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections.  Developed and managed promotional activities aimed at enhancing product awareness.  Generated new accounts and built annual revenues.  Ensured that distribution, merchandising, and price-point objectives were achieved. 02/2016 to Current Bar tender Company Name － City , State Analyzed customer requirements for future products. Dealt tactfully and effectively with difficult customers. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Trained both new and existing personnel in company customer service protocol. Developed credibility and confidence with customers. Analyzed problems and anticipated customers' needs. 04/2014 to 02/2016 Server/bar tender Company Name － City , State Analyzed customer requirements for future products. Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities. Directed administrative operations for the hectic reception area. Displayed professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate. Interacted with customers extensively to maintain customer satisfaction. Originated customized order intake process to meet customers' specific ordering needs, improving delivery performance and optimizing customer satisfaction. Analyzed customer requirements for future products. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained both new and existing personnel in company customer service protocol. Analyzed problems and anticipated customers' needs. 06/2013 to 01/2014 Crew member Company Name － City , State Dealt tactfully and effectively with difficult customers.Communicated with customers daily.Communicated information clearly and accurately.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.Assessed client needs and recommended appropriate products or modifications.Complete knowledge of federal credit card regulations.Successfully assisted customers in merchandise selection.Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.  Offered management position, but had to resign due to school scheduling. 10/2012 to 03/2013 Care giver Company Name － City , State Provided clinical care encompassing both acute and chronic medical conditions and injuries, admissions, discharge summaries, and managing the hypertension clinic. Performed histories and physical examinations. Assessed and managed common patient illnesses. Performed tests and treatments on both pediatric and adult patients including suturing, splinting and gynecological examinations. Discussed cases with physician and other health professionals to prepare comprehensive patient care plan. Providing home care and also running errands.List your most significant achievements. Include accomplishments and skills that directly support your career summary including keywords. Select Sample Phrases for recommendations. Select Expert Advice for best practices Education 2011 High School Diploma East Gaston High － City , State , USA 2012 Medical Assistant King's College － City , State , USA Completed an accelerated degree program with King's College as a medical assistant taking a year. Maintaining to keep me on the dean's list each semester by completing many courses including Microsoft Word and professionalism courses. Skills Work well as a team member or independently. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up. Rapidly mastered new product data. Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions. Mediation and problem solving skills. Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors. Conducted personalized tours for new employees as part of the orientation program. Promptly answered telephone calls to reflect professional corporate image. Verified quote system data with customer orders to ensure accurate processing. Researched and created vendor records to insure compliance. Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.  

SALES

FINANCE DIRECTOR Executive Profile Dedicated and accomplished Finance Professional with extensive experience in FINANCIAL MANAGEMENT & BUDGETING seeks a management position where I can further enhance the achievement of an organization's objectives and targets. Experience in diverse industries includes financial services, retail, distribution, FORTUNE 500 and BIG 4 companies. Skill Highlights Microsoft Office software (Excel, Word, PowerPoint and Access). Experience with accounting and financial reporting systems including Oracle, JD Edwards and Hyperion. Professional Experience Finance Director , 01/2013 － Current Company Name － City , State Reports directly to the Vice President of Finance and supports the CFO organization with financial and strategic insight. Partners with and supports the SVP of Product & Marketing in the implementation of new product initiatives to the marketplace. Finance representative within the Executive Business Review Committee who provides value-added insight to senior management through financial modeling and analysis. Finance point person that collaborates with and supports the SVP of Sales and his team. Led the design and implementation of a more comprehensive incentive compensation plan that improved sales compensation effectiveness and minimized potential liability exposure to the company. Updates, analyzes and distributes key monthly financial metrics and reporting to business partners. Assists in the development of the annual budget and forecast process. Completes ad-hoc analytic requests as designated by the CFO and the VP of Finance to support senior management decision making. Develops, mentors and trains the Financial Analyst within the team. Finance Manager , 01/2008 － 12/2012 Company Name － City , State Concord & Paypoint) Prepared and managed the annual budget, forecast and strategic long term plan process for the Concord & Paypoint divisions with revenue of $225M. Administered and managed the National Sales compensation plans in a timely and efficient manner in order to accurately pay commissions totaling $4M annually. National Sales representative on the PASO (Product Reporting & Sales Compensation Overhaul) project whose goal was to automate First Data's commission system. Reported to and supported the Vice President of Finance with financial direction. Developed and distributed monthly, quarterly and annual financial reporting to senior management. Responsible for all aspects of the month-end and year-end financial close process. Finance Manager , 04/2005 － 01/2008 Company Name － City , State Cross Sales) Developed and managed the annual budget and forecast process for the Cross Sales division with revenue of $57M. Implemented process improvements including streamlining operations which positively impacted the bottom line by $1M. Supervised staff both directly and indirectly and provided leadership and direction to teams in the New York, Florida and Maryland facilities. Reported to the Senior Director of Finance and supported the Senior Vice President of Sales with a sales force of 300 sales reps. Senior Financial Analyst , 04/2000 － 04/2005 Company Name － City , State Prepared annual budget for the Medical Products division with revenue of $550M. Responsible for all aspects of month and year end financial close. Recipient of numerous Q inside the O (Quality inside Olympus) awards. Financial Analyst , 01/1997 － 04/2000 Company Name － City , State Prepared annual budgets for the Medical and Industrial Products divisions with combined revenue of $380M. Designed and distributed budget vs. actual reporting for 40+ department heads which enabled. improved monitoring and control of their respective budgets. Trained, supervised, and evaluated staff. Financial Analyst , 03/1995 － 01/1997 Company Name － City , State Prepared annual budget with revenue of $55M. Updated and distributed monthly partner's financial summary report. Maintenance of resume/skill/qualification database for a professional staff of 200, which assisted in developing future client proposals. Financial Analyst , 10/1992 － 03/1995 Company Name － City , State Prepared annual budget with revenue of $41M. Maintained payroll for 300 employees. Experience with ADP payroll systems. Trained, supervised, and evaluated staff. Budget Analyst , 12/1990 － 10/1992 Company Name － City , State Public Relations & Special Production) Prepared annual expense budget totaling $6M for 47 Macy's Northeast stores including several high profile events (i.e. the Thanksgiving Day Parade and the 4th of July Fireworks Show). Responsible for carrying out contractual obligations including the preparation and disbursement of appearance fees to various members of the Sports Entertainment Industry (MLB, NFL and NBA). Trained, supervised, and evaluated staff. Education 1 1989 Hofstra University － City , State Bachelor of Arts Economics Economics Skills accounting, ADP payroll, ad, automate, budgets, budget, client, database, decision making, direction, senior management, senior management, Finance, financial, Financial Analyst, financial modeling, financial reporting, Fireworks, Hyperion, JD Edwards, leadership, Director, Marketing, Access, Excel, Microsoft Office software, PowerPoint, Word, Oracle, payroll, proposals, Public Relations, Quality, reporting, Sales, strategic, year-end

FINANCE

ENGINEERING AND QUALITY TECHNICIAN Career Overview A highly experienced skilled graduate with Analytics degree with a very good experience in SAS, Web scraping, SQL, Predictive modelling and data visualization. Excellent ability in identifying data requirements for analysis, data cleaning, munging and model building; Ensures the organization uses it effectively to reach profit and growth objectives. Comfortable with data handling, modeling, and coding, and have an appreciation of what makes sense from a business standpoint. More than six years of experience working as a researcher, data analyst, and environmental science and Technology Instructor. Experience in SQL, data warehousing, maintaining, securing and stabilizing data layers and testing to identify data and product defects introduced in the system. Customer segmentation, product positioning and mapping and conjoint analysis Modelling: Design and implement statistical / predictive models and cutting edge algorithms utilizing diverse sources of data to predict Diversified experience with Engineering, Manufacturing, Retailing, Higher Education and IT /Data related companies Fascinated by learning cutting edge technologies, such as; Data Mining and Machine Learning Handled a team of 4 during my 3 years of Tech experience and managed more than 200 students and effectively evaluated the performance of each student and utilize assessment methods to judge overall progress during my teaching experience. Qualifications Ability to identify uncovered information from hidden data and convert to a story and communicate effectively through visualization Modelling using R, SAS, Python using Pandas Web scraping using Beautiful soup in Python Databases like Oracle and Microsoft SQL Experience in ASP.NET 4.5, C#, and HTML, Statistical software like JMP, SPSS, GIS Visualization software like Tableau, ggplot (R) Experience in database design for data warehousing environments. Modelling using Random Forests, Decision Trees, Boosted Trees, etc. Modelling using shrinkage methods, including Ridge, LASSO and Elastic Net regression models. Dimension Reduction using PCA Outlier analysis, Linear Regression, Clustering techniques, logistic regression Work Experience 01/2013 to 01/2016 Engineering and Quality Technician Company Name － City , State Planned, performed and conducted semiconductor production process development and engineering designs as well as managed small projects and prepared statements and monitored project schedules. Identified product defects introduced in data warehouse by performing quality tests using SQL and JMP. Co-ordinated with scientists, engineers, manager, analysts to understand the impacts due to defects and provided valuable information for product shipping and customer satisfaction. Managed multiple tasks and accomplished goals efficiently and per schedule with a strong work performance to meet the goals of the department. Monitored and adjusted semiconductor production process or/and equipment for improving quality and productivity and achieved a 10% higher performance rate for the fiscal year of 2014. Provided technical support in developing, building and testing prototypes, new products, processes and procedures and provided training and advice to other Engineering technicians. Applied database management and data analysis methods which helped enhancing production efficiency and reduced costs for the department by 5% in every quarter. 01/2007 to 01/2012 Company Name Lecturer in Environmental Science and Technology Effectively engaged in course curriculum development, taught courses and engaged in research projects and community services on the areas of Statistics, GIS and natural resource management. Developed course material that support the goal of the course including design of curriculum and schedule of instructions, provided student with guidance in regards to their grades and progress in the course work and elected as best instructor of the College in 2008. Established a GIS laboratory facility with other staff members, provided technical support for environmental remediation projects and for legal actions. Used SQL and SPSS for managing student database and for analysis of data. 01/2004 to 01/2006 Company Name Assistant Lecturer in Natural resource management Assisted in teaching, researching and developing methods which helps in improving both the university and students' performance. Highly engaged in curricular and extra-curricular activities and community services. Established and coordinated nature and environmental protection club in the university. Developed teaching methodologies and techniques that added to the knowledge base and understanding of resource management by preparing teaching materials, handouts and laboratory manuals. Engaged in major research projects of resources management which was undertaken in collaboration with Universities, NGOs, and engineering consulting companies. Served as lead of the college's audiovisual center and arranged workshops, meetings and documented academic resources. Education and Training May 2017 Master of Science : Analytics University of New Hampshire USA Analytics 4.0/4.0 Currently working on a project on mapping and clustering of student success using clustering, data mining and machine learning predictive modeling techniques for Granite State College (GSC). The objective of this project is identifying factors which will help students become successful in their academic achievements and finding ways to improve students' retention rates. *Working on UNH hockey team project with a team of 6 people for predicting players' performance. *Undertaken a summer project on "Mapping and clustering of Chicago and Seattle city Crime" and we could successfully classify categories with a 90% accuracy. Yitayew, Anteneh, Workineh GRADUATE STUDENT IN － City , State April 2010 Master of Science : Environmental Science and Technology UNESCO-IHE － City The Netherlands Environmental Science and Technology July 2004 Bachelor of Science : Resource Management Debub University Ethiopia Resource Management Skills ASP.NET 4.5, academic, Clustering, consulting, curriculum development, customer satisfaction, data analysis, data mining, data warehouse, Databases, database, database design, database management, data warehousing, environmental protection, Environmental Science, GIS, HTML, instructor, Lecturer, legal, machine learning, managing, materials, meetings, C#, Microsoft SQL, modeling, Natural, Oracle, process development and engineering, processes, progress, Python, quality, researching, research, SAS, shipping, SPSS, SQL, Statistics, Tableau, teaching, technical support, workshops

ENGINEERING

LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience Licensed United Healthcare Insurance Sales Agent Sep 2014 to Oct 2015 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. Account Executive Sales Agent/FedEx Account Mar 2014 to Sep 2014 Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. Licensed United Healthcare Insurance Sales Agent Sep 2013 to Mar 2014 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. Customer Service Agent Apr 2013 to Sep 2013 Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. Customer Service Task Specialist Jul 2006 to Aug 2008 Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate. Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate 2013 Goodwill Career Development Center － City , State Computer Office Information Systems Certificate 2001 Central Piedmont Community College － City , State High School Equivalency Diploma 2001 Central Piedmont Community College － City , State 3.75 Skills approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting

HEALTHCARE

SALES ASSOCIATE Experience 04/2016 to Current Sales Associate Company Name － City , State Help customers with their pet problems and assist them in choosing the right products for their pets. 06/2014 to 08/2014 Office Secretary Company Name － City , State Organized a storage area full of papers and transferred them into the computer for easier access. Helped run errands for my co-workers and my boss. 02/2014 to 04/2014 Waitress Company Name － City , State Waited on customers and cleaned necessary thing as instructed. Assisted in the preparation of some dishes. Education and Training 2017 High School Diploma : Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City , State Took various media classes such as graphic design and multimedia design Am looking into majoring in advertising or graphic design Languages I am fluent in two languages; English, Russian. I know basic lines in French and can read some works in French. Skills Can use Photoshop and Illustrator. I can use a computer very well.

SALES

PAID MEDIA SPECIALIST Summary Enthusiastic employee with a record of high quality work, excellent interpersonal skills, and a strong work ethic. I am seeking a career with a company that values hard work, open communication, and offers opportunities for growth and personal improvement. Accomplishments Angie's List Developing Professionals Network March 2014-Present. Promote career development and employee culture through educational and social events. Experience 08/2016 to Current Paid Media Specialist Company Name － City , State Collaborate with agency partners and marketing leadership to execute Angie's List offline advertising strategy. Responsible for planning and implementing 2017 offline media plan of ~$14M, which accounts for 57% of marketing's membership sales goals. Manage relationship with radio partners, TV media agency of record, and other offline media contacts. Work closely with online marketing team and digital agency partner to align media plans between online and offline tactics, focusing on advanced TV and OLV. 04/2015 to 07/2016 Coordinator Company Name － City , State Supported the marketing leadership team, acting as a liaison across seven marketing channels and among several agency partnerships. Coordinated and executed formal RFP process for digital, creative, and media agency searches that resulted in media buys greater than $50M. Organized quarterly marketing summits with marketing leadership and agency partner teams. Managed monthly marketing department wide meetings for 11 teams, consisting of ~65 employees. Point person for contract management process, and implemented any new software and processes for marketing department, including SharePoint and Procure-to-Pay system. Angie's List top 20% performer Q3 & Q4 2015. 06/2013 to 04/2015 Member Care Trainer Company Name － City , State Constructed training plan to roll out new CRM software to Member Care department managers and approximately 300 Member Care team members. Designed and implemented a modular new hire training program for the Member Care department comprised of six cross functional teams. Successfully on boarded and prepared approximately 300 new employees for various positions including membership sales, customer care, and member retention. Angie's List top 10% performer (2014), top 20% performer (Q4 2013 & Q3 2014). 06/2012 to 06/2013 Member Services Representative Company Name － City , State Provided exceptional customer service answering inbound phone calls from members. Documented member feedback on hiring experiences with service companies. Education May 2012 Bachelor of Science : Management Marketing Communications Purdue University － City , State Management Marketing Communications Work History Company Name Skills advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV

DIGITAL-MEDIA

ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER Executive Profile Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Skill Highlights Enrolled Agent (EA) Proficient in Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC and Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates. Professional Experience Enrolled Agent / Tax Accountant / Office Manager May 2006 to May 2015 Company Name － City , State Playing a main role in preparing tax resolution settlement actions for the firm Reviewing office files to make sure that all the documentation provided are accurate Analyzing the information to proceed with the tax resolution Making negotiations before preparing final settlement documentation and amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns Managed accounts payable, accounts receivable, and payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 to May 2006 Company Name － City , State Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting Team Coach July 2003 to December 2004 Company Name － City , State Gymnastics instructor Vice President of Sales / Office Manager / Legal Department May 2003 to December 2004 Company Name － City , State Sales Leads, Signing of Contracts, Meeting with all clients Sending out sub-contractors on daily Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials Legal Secretary / Administrative Assistant November 2002 to May 2003 Company Name － City , State Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll Receptionist / Administrative Assistant July 2002 to November 2002 Company Name － City , State Answered mutable phone lines, typed up subcontracts, proposals Purchase orders, submittals, transmittals, helped on bids for projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 to July 2002 Company Name － City , State Post closings, legal assistant Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs Coordinating with brokers, investors, & loan officers Administrative Assistant August 2001 to November 2001 Company Name － City , State Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J.  Hoskins Law Office. Accountant August 2000 to August 2001 Company Name － City , State A/P and  A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard. Collections Representative April 2000 to August 2000 Company Name － City , State Called cardholders and collected credit Card debts Top Performer Sales Merchandiser April 2000 to August 2000 Company Name － City , State Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 to November 1999 Company Name － City , State Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout. Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions. Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service. Assistant Store Manager April 1996 to April 2000 Company Name － City , State In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc. Highlights: Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance. Won various sales and donations awards during tenure. Education High School Diploma : Business and Marketing , 1997 Ocean Lakes High School － City , State Attended Professional Marketing and Management Seminars Accounting and Business , 2004 University of Phoenix － City , State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997) Active Volunteer in the local community

APPAREL

THEATER ARTS TEACHER & PROGRAM DIRECTOR Summary Passionate and dedicated Theater Arts Teacher with expertise in secondary curriculum development, classroom management, relationship building, continued professional development and management of a successful Theater Arts program for over six years. Highlights Valid and Current Teaching Certification in Texas Strong communication skills Talented public speaker Talented mediator Self-motivated Results-oriented Accomplishments Dallas Theater Center & Project Discovery Partner & Grant Recipient Local School Council Committee Member Freshman Class Sponsor High School U.I.L. One Act Play Director Middle School U.I.L. One Act Play Director U.I.L. Theatrical Design Sponsor and Coach U.I.L. Young Film Makers Sponsor U.I.L. Prose and Poetry Judge U.I.L. Young Film Makers Judge Texas Educational Theatre Association Member Teacher of the Month Partner with Student Council activities Emergency Relocation Team Member Drama Club Sponsor Musical Theater Productions Booster Club Member Junior Class Prom Sponsor Experience Theater Arts Teacher & Program Director August 2008 to Current Company Name － City , State Theater Arts 1-4, Technical Theater and Theater Arts Production to grades 9-12. U.I.L.One Act Play Director U.I.L. Film Festival Contest Sponsor & Judge Direct Fall Play Production or Musical Maintain professional and student memberships, auditions, travel and workshops Drama Club Sponsor Maintain Drama Club Activity Funds and club activities Account Management Supervisor to Theater Arts Co-Sponsor Continue Professional Developmental Courses Administrate Eustace High School Facebook and EHS Theater Arts Twitter pages Draft and publish Eustace ISD "The Yard" for Theater Arts Secondary English III & TAAS Language Arts Teacher July 2000 to August 2002 Company Name － City , State Secondary English & Literature; TAAS Language Arts 9th-11th Preparatory and Remediation TAAS Language Arts Tutoring TAAS Testing Administrator Set and communicated ground rules for the classroom based on respect and personal responsibility. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Established positive relationships with students, parents, colleagues and administrators. Coached students and reviewed test material in preparation for Texas state-wide standardized tests. Integrated technology into the curriculum to develop students' word processing and research skills. Secondary English III & Theater Arts I Teacher June 1998 to July 2000 Company Name － City , State English III and Beginning Theater Arts Teacher for grades 9-12. CO-Sponsored Thespians Children's Show Production Director English Department textbook adoption . Secondary Student Teacher January 1998 to April 1998 Company Name － City , State Secondary Student Teacher for Theater Arts I and English.III Classroom management Co-director of class plays Assisted with UIL one act play competition Acting and Creative Dramatics Theater Teacher October 1997 to January 1998 Company Name － City , State Teaching Artist: Acting III and Musical Theater. Implemented lesson plans in creative dramatic projects, singing, dancing, and voice. Conducted activities, instructed small groups, and provided whole class instruction. Leader of all group performances and exercises. Acting Teacher June 1997 to August 1997 Company Name － City , State Elementary Creative Dramatics teaching artist for Children's Courtyard Daycare Centers. Children's Summer Plays Whole class instruction and lead all group performances and exercises. Secondary Teaching Residency January 1997 to May 1997 Company Name － City , State Mentor for Speech and English students Instruction of small groups, whole class instruction General Grading Rubrics and Assessment Secondary Teaching Internship January 1997 to May 1997 Company Name － City , State One on one instruction, instructing small groups, and providing whole class instruction. Education Bachelor of Arts in Theater Arts : Theater Arts , 1998 University of Texas at Arlington － City , State , US GPA: GPA: 3.74 Theater Arts GPA: 3.74 Associate of Arts : Liberal Arts , 1995 Tarrant County Community College － City , State , US GPA 3.83 Phi Theta Kappa Member, P HI TAU Chapter Honor Graduate : Liberal Arts Mabank High School － City , State , US National Honor Society - Top 15 Student Council Officer and Member Drill Team Dance Team Key Club Member Key Speaker and President of Business Office Professionals French Club Latin Club Orvil Pirtle Memorial Scholarship Rotary Club of Athens, Texas TVCC Social Sciences Scholarship Work Study Program: Social Sciences Division Department Chairman Skills Team Building Program Development Management Goal Setting and Implementation

ARTS

CONSULTANT Professional Summary Accomplished seller with marketing and entrepreneurial chops. Proven record of exceeding service standards and outpacing performance goals. Solid technical background with a focus on B2B SAAS and programmatic advertising. Motivated, team-oriented and enthusiastic about helping companies grow. Skills B2B sales Network development Lead prospecting Interpersonal communication skills Brand marketing Business development Product development Content creation Accounting, VC Advertising, Website Agency B2B Billing Book Brand strategy Budgets Business development C Com Interpersonal communication Content Content creation Clients Client Delivery Product development E-commerce Editorial Finance Managing Marketing Meetings Enterprise Network Sales Selling Staffing Strategic Phone TV Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3 months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Education BA : Rhetoric and Communications , 05/2011 University of Richmond - City , State Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad for Student Athletes: Competed in Prague and Berlin World Cup Tournaments and developed club lacrosse clinics in Central Europe Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3 months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Personal Information INTERESTS , Lover of the great outdoors and extreme hikes including the Kalalau Trail in Kauai, HI and Wai Rata canyon in New Zealand. Avid audiobook listener, documentary watcher and true crime enthusiast. Self-proclaimed chef and creative writing hobbyist. Skills B2B sales NNetwork development LLead prospecting IInterpersonal communication skills BBrand marketing BBusiness development PProduct development CContent creation, Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website

CONSULTANT

CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service. Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name － City , State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name － City , State Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name － City , State Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy. Educational Background Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking

ADVOCATE

ENTREPRENEUR GENERAL MANAGER Summary Over 17 years' experience in Airport Operations safety and training with an extensive knowledge of the applicable federal rules and regulations affecting the safe and efficient operations of FAR Part 139 certified airport. Experienced in accident investigation and analysis to develop action plans and initiatives to address accident trends. Experienced in transportation management, and gas station management with a profound ability to plan, organize, coordinate, prioritize, assign and evaluate the work of subordinate employees. Immense ability to prepare accurate plans cost estimates, and reports. Uncommon ability to make accurate computations and cost projections, Sound ability to communicate effectively, both orally and in writing and to prepare reports of a complex technical nature. Proficient in research, writing, case management and client relations. Highlights Collective bargaining techniques Public policy background Data collection and analysis Exceptional organizational skills Safety policy development Analytical thinker Mediation Project management Creative problem solver Contracts Accomplishments Planned and implemented an online training that saved thousands of dollars on overtime payments and facilitated the compliance of required recurrent training programs. Spearheaded the 0 runway incursions program during a runway renumbering during Miami International airport expansion project, reducing and eliminating runway incursion during that period. Implemented an Tug Numbering System critical during tug operations at Miami International Airport. Experience 11/2011 to 11/2013 Entrepreneur General Manager Company Name － City , State Managed the daily operations of the gas stations. Oversaw sales, inventory and staff on a monthly basis. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas stations. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related the delivery of loads. Monitored ongoing expenses relative to budget projections.Recruited, retained and developed staff.Recruited, retained and developed staff. Increased company market share by 20% in just 3 Monitored 4 project budgets each for 24.months. Developed and managed annual operating budgets for the gas station and the transportation business. Oversaw the development and launch of Haiti Towing business. Recruited, hired and trained 30 new employees for the gas station, the convenient store and the transportation department, Built and maintained effective accounts receivable and cash flow monitoring systems. Boosted revenue by $100,000.00 in the first year by spearheading development of waste control.. Mentored, coached and trained 5 team members. Identified inefficiencies, made recommendations and implemented them for process improvements. 06/1995 to 01/2011 Safety & Training Coordinator Company Name － City , State Responsible for the preparation of training for more than 15,000 airport employees. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training program operations or service delivery; evaluated their effect upon program activities and recommends appropriate policy and procedure modifications. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Test theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Represented MIA Airport in acting as a trainer in aviation safety in various airports throughout the Caribbean. Provided fiscal oversight for Airside Division, in particular, training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are in compliance with FAA Rules and Regulations. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to effect the safe and efficient operation of the Air Operations Area (AOA). Represented the Airside Operations at safety meetings. Planned and managed event logistics. 07/1988 to 07/1994 Company Name Education December 2007 Bachelor : Public Administration Barry University － City , State Public Administration June 2004 Associate : Business Administration Miami Dade College － City , State Coursework includes Organizational Behavior, Economics Skills balance budgets, contracts, delivery, inventory, managing, access, personnel policies, program development, safety, sales, trainer, training programs, transportation

AVIATION

ASSISTANT TO CFO Professional Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Core Qualifications Computer proficiency Service-minded Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Ability to prioritize Customer service System improvements Strong initiative Resourcefulness Forward-thinking mindset Experience Assistant to CFO 04/2008 to Current Company Name City , State Managed operations in accordance with budget requirements.  Maintained compliance with company and legal requirements.  Oversaw operations for Charter and Dispatch Department. Managed office inventory and placed new supply orders.  Updated employee paperwork and records. Scheduled appointments and maintained master calendar.  Oversaw training and daily performance of three staff.  Wrote professional business correspondence.  Generated financial reports for management review.  Liaised directly with customers to meet needs and maintain satisfaction. Provided support for COO and sales team in managing operation work flow.  Improved communication efficiency as primary liaison between departments, clients and vendors.  Planned travel arrangements for executives and staff.  Organized files, developed spreadsheets, faxed reports and scanneddocuments.  Properly routed agreements, contracts and invoices through the signature process. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Performed additional duties and special projects as assigned by the Chief Pilot. Coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement.  Ensured compliance with all Federal, State, Local and foreign regulations.  Announced flight status updates. Successfully completed NATA Compliance, TSA 12-5 program to further develop professional skills.  Ensured that team member responsibilities were defined and understood.  Monitored ongoing expenses relative to budget projections.  Cultivated strong working relations with other industry executives. Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Updated departmental standard operating procedures and database to accurately reflect the current practices. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Charter Sales Rep and Flight Dispatcher 05/2006 to 02/2008 Company Name City , State Fielded an average of 50 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Updated database with customer and sales information. Evaluated competitors and performed market research. Verified that information in the computer system was up-to-date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Planned travel arrangements for staff. Charter Sales and Flight Dispatcher 03/2000 to 03/2005 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and flight staff. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Managed incoming and outgoing calls. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Improved communication efficiency as primary liaison between departments, clients and vendors. Directly supported Vice President in managing operation work flow. Handled and processed confidential client information. Coordinated with airport vendors regarding fueling and catering logistics. Monitored flight schedule daily for 6 aircraft. Monitored and updated flight schedules for pilots daily. Accounts Receivable Accounts Payable Education High School Diploma : General 1995 Lake Weir High School City , State , USA Skills Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management

AVIATION

ACCOUNTANT Summary A detail oriented, efficient accountant that excels in managing multiple tasks in fast paced environments.  A proven track record in meeting deadlines, streamlining processes and promoting a positive work environment.  Articulate communicator known for delivering excellent customer service both internally and externally.  Self-motivated team player who demonstrates a high level of quality work and professionalism Education Bachelor of Science : Accounting and Information Management University of Texas at Dallas Bachelor of Arts : Psychology University of Texas at Dallas Highlights Account reconciliation expert Financial modeling Variance Analysis Corporate G&A and COGS Accounting Cash Forecasting Capitalization and Fixed Assets Analytical reasoning Effective time management Superior research skills Intermediate Excel Skills including Pivot Tables and V-Lookups Inventory Accounting Computer Skills Netsuite; Quickbooks; Cognos Impromptu; JDEdwards; AS400; Sage FAS Fixed Assets; BNA Fixed Assets; BusinessObjects Crystal Reports(currently SAP Crystal Reports); Hyperion Essbase Experience Company Name City , State Accountant 12/2012 to Current ●  Compile and analyze financial information to prepare financial statements to be distributed internally and externally ●  Reconcile bank accounts to general ledger on a monthly basis ●  Manage fixed assets ensuring all assets that meet our threshold are input accurately and depreciated properly ●  Analyze inventory expense and assets accounts; Research and resolve discrepancies in coordination with Fulfillment team ●  Monitor and record bank activity on a daily basis; Analyze past costs and revenue to provide cash forecast weekly ●  Record cash receipts and revenue for associated company; Reconcile sub-ledger to general ledger by verifying monthly activity ●  Forecast balance sheet and cash flow forecast based on yearly budgeted income statement ●   Reduced closing time for monthly and quarterly close by 25 % by implementing more accurate and efficient procedures Company Name State Staff Accountant 09/2008 to 12/2012 Tracked capital improvement projects in AS400 system by checking status and confirming expenditures; provided accounting support as needed Managed fixed assets; Generated year end depreciation reports and recorded to the general ledger; Coordinated and conducted city-wide asset audit Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Verified department software interfaced appropriately and communicated with various departments to provide information and answer questions; documented procedures as appropriate. Prepared year-end audit schedules and ensured accuracy; researched and resolved auditors' inquiries and requests. Recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts; coordinated with police department to ensure accuracy of annual state and federal reports. Generated yearly 1099 report from general ledger and electronically filed 1099 report with the IRS. Reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports; investigated and resolved any discrepancies. Monitored bank accounts for investment activities; Recorded investment maturities, purchases, and interest; Updated investment spreadsheet to reflect current balances, outstanding bonds and certificates of deposits. Innovated accurate and efficient method for proper accounting of assets Coordinated with fellow staff to improve processes; Provided administrative support by filing and gathering reports, creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues. Company Name City , State Staff Accountant 12/2006 to 05/2008 Maintained capital expenditures in BNA; Organized and conducted asset audit for 26 regional branches by interfacing with each Asset Branch Manager; drafted monthly depreciation reports and computed depreciation Reconciled branch sales reports to bank account activity. Audited weekly Accounts Payable check runs. Audited daily Accounts Receivable credit reports. Researched validity of invoice void requests. Investigated and resolved credit card and bank deposit variances. Company Name City , State Accounting Assistant 03/2005 to 12/2006 Prepared and input daily and monthly journal entries into general ledger. Analyzed and reviewed expense reports for accuracy. Performed monthly balance sheet reconciliations. Recorded monthly and yearly accruals. Input new vendors and invoices into accounting system; conducted weekly check runs. Prepared daily cash reports and performed transfers as needed. Managed bank accounts for 24 properties; Performed intercompany transfers as needed

ACCOUNTANT

SALES ENGINEER Profile Write professional summary using keywords for application scanning robots. Tailor resume to specific advertised position. Paragraph: 26 years of experience in the Engineering and Construction fields (2 - SENTENCES) ; 8 years project management experience | Sustainable design experience from conceptualization to building occupancy | Diverse client profile: Medical, Research & Development, Commercial, Educational and Industrial (10 plus years (not exact dates or culminating years) A competent Project Engineer with excellent communication, organisation and co-ordination skills. Possessing a proven track record of preparing and executing project plans and programmes, ensuring that work is carried out in accordance with the companies procedures and clients satisfaction. Able to ensure timely, safe and cost effective design and implementation during the life cycle of projects from conception till customer satisfaction. Currently looking for a suitable Project Engineer or consultant position with a forward thinking employer. Skills Extensive experience of planning, project management, design & client liaison. Experience of interpreting specifications and preparing technical proposals. Ability to multi-task in a demanding engineering environment. A strong track record in delivering projects on time and within budget. Able to ensure that all H&S procedures are met and maintained. Resolving complex technical issues and coming up with fast efficient solutions. Ability to assess the financial feasibility and impact of proposed budget items and also alternatives. Professional Experience Sales Engineer Feb 2014 to Current Company Name － City , State Engineering Sales/Project Management & Estimation. Develop Proposals and estimates of conceptual designs, project schedules, and budgets from bidding through contractual agreement. Manage construction from mobilization to owner signoff. Conduct regular field observations, material/equipment acquisition and personnel allocation. Ensuring that all engineering work is carried out in accordance withspecifications, statutory requirements, laws, rules, regulations and othercontractual requirements. With due regards to safety, operability andmaintainabilityDuties: Managing projects from conception, pre-production through to completion. Providing technical support to the project team and wider regional teams. Responsible for overseeing the review, initiation and execution of contracts.  Managing project budgets and keeping costs down. Overseeing the maintenance of projects after completion. Responsible for the completion of all documentation. Producing Test Plans and reports. Prepare contract documentation for procurement services and materials. Evaluating tenders and providing recommendations. Carrying out effective client liaison for all projects undertaken. Liaising with customers on a regular basis to ensure the successful design and manufacture of products to agreed budgets and time frames. Project Manager/Construction Manager Jan 2009 to Jan 2014 Company Name － City , State Lead/organized client conceptual development of construction projects. Developed project scope and specifications for mechanical system replacements; mentored staff and managed the overall project execution. Developed Requests for Proposal (RFP), schedules and budgets; oversee installation to completion. NOTE ACCOMPLISHMENTS: PROJECT VALUE ON TIME. ENON FIELD CONVERSION & WATER DAMAGE REMEDIATION; GRACE BAPTIST CHURCH SANCTUARY A/C & BOILER PLANT Use power words like managed, developed, etc. Also indicate those who reported directly to you such as foreman, subcontractors. Project manager/Project Engineer Jan 2002 to Jan 2009 Company Name － City , State Developed and MANAGED project scopes, schedules and budgets; mentored staff and managed the overall project execution. Conduct interdisciplinary coordination with architects, consultants and vendors. Developed energy audits, master planning and designed mechanical systems including production of preliminary, working drawings and specifications for sustainable projects. Responsible for work assignments and man-hour expenditures; and acted as the primary interface with the client, contractors, architects, and vendors. Specific Accomplishments. Project Manager & Project Engineer Company Name － City , State Achieved the first LEED (Leadership in Energy & Environmental Design) - Platinum certification from the Green Building Council for an office renovation. Performed energy cost analysis of geothermal system for the Friends Center Renovation Project. Project Engineer Jan 2001 to Jan 2002 Company Name － City , State Project Engineer Jan 1996 to Jan 2001 Company Name － City , State Project Engineer Jan 1994 to Jan 1996 Company Name － City , State Project Designer/Shop Drawing Clerk Jan 1990 to Jan 1994 Company Name － City , State Education and Training Bachelor of Science , Mechanical Engineering Lehigh University Mechanical Engineering Affiliations Member: American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE). Skills budgets, C, CONVERSION, cost analysis, Council, client, Leadership, mechanical, office, personnel, Platinum, Project Management, Proposals, Proposal, Renovation, RFP, Sales

SALES

EXECUTIVE CHEF Summary Executive chef and certified chef for more than 8 years. Expertly trained in classic French cuisine at Le Cordon Bleu, and specializes in Caribbean, Mediterranean, Indian, Central American cuisine. Currently looking t o obtain a position in the Hospitality field that provides opportunities for continued growth and development, and to utilize my current knowledge and skills to continuously improve operational quality and efficiency. Highlights ServSafe certified High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Strategic organizational skills Attention to detail Dependable Accomplishments Received Core 4 award Received CFE award Number one account for monthly retention meetings FMPP CC Experience 02/2014 to Current Executive Chef Company Name － City , State Acting manager of staff of 50+ employees Continuously improving the menus for seasonal, sustainable, and local products available Purchasing/ managing inventory for daily menus, produce, special catering and monthly promotions Training staff, and overseeing kitchen, utility and food service workers Maintain a budget of 2.5M, food cost of 32%, plate cost of $2.32 Responsible for special functions from 10-2000 plus Responsible for BOH/FOH supervisors, sous chef, unit manager, admin Responsible for supplying food to 940 students, 2000 meals, 24 hours a day Implemented and supported company initiatives and programs Effectively manage and assist kitchen staff in producing food for banquets, catered events and member dining areas Followed proper food handling methods and maintained correct temperature of all food products Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations 04/2013 to 11/2013 R&D Executive Chef Company Name － City , State Responsible for creating and testing recipes Shooting new plate designs for the retail and marketing team to disperse to accounts, websites, billboards and training tools Creating programs to test at new accounts world wide involving food trends ( gluten free,vegan, local, sustainable, grass fed etc.) Designing new menus to cater to the CEO, CFO, Presidents, etc. as well as new manager hires in the office during weekly training Communicating directly with dietitians to match health standards of the company while being innovative and healthy simultaneously Traveling to accounts out of state to help with food cost and budgeting, and training Ensured a smooth kitchen operation by overseeing daily product inventory, purchasing and receiving Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction Attend meetings to acquire new vendors to be approved for the company 09/2011 to 04/2013 Head Chef Company Name － City , State Acting manager of staff of 100 employees Continuously improving the standards of CHOA Control purchasing of produce, special catering, monthly promotions and managing inventory Maintain a budget of 5.5M and food cost of 36% Responsible for special functions from 10-2000 plus Responsible for Café/Retail sales up to 1,500-1,800 covers per day Responsible for supplying food to 256 patient beds every meal period Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws Implemented and supported company initiatives and programs 09/2010 to 09/2011 Sous Chef Company Name － City , State Acting manager of staff of 70 employees Controlled purchasing of food, beverage, equipment, tableware, and expendables Maintain a budget of 1.5M Responsible for special functions from 10-200 plus Responsible for 3 venues of 900 covers per day Actively participated in staff meetings and operated as an effective management team leader Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Education Associate of Occupational Science Degree : Culinary Le Cordon Bleu College of Culinary Arts Atlanta － City , State , United States Nutrition courses Coursework in Pastry Arts Classes in Restaurant and Facility Operations Skills Controlling budget, designing menus, organizational inventory skills, management, marketing, conducting meetings, public speaking, trainer, Microsoft (Office, Excel, Publisher, Powerpoint), purchasing, retail sales

CHEF

FACILITIES CONSTRUCTION MANAGER Summary Highly motivated professional responsible for managing overall construction projects and building maintenance. Extensive commercial construction experience, from initial concept, design, and throughout construction. Responsible for handling organizational functions and building sustainability and environmental considerations. Outstanding interpersonal skills, communication, negotiation, and extensive experience interacting with all levels of construction professionals. Direct correspondence with military officers, upper government management, architectural, and engineering firms throughout Nebraska, general contractors, and subcontractors on all size of projects from multi-million dollar facilities to roof repairs. Provide strategic planning and implementation of construction. Responsive to challenges dealing with emergency situations and problems that arise on any construction site. Admired for the ability to make any task an opportunity to showcase the team involved. Analytical thinker, with attention to detail and high expectations, which are of the utmost importance to provide a quality product to any customer. Experience Facilities Construction Manager January 2005 to Current Company Name － City , State Solely responsible for capital construction project management up to $35 Million, including the new military headquarters building in Lincoln, NE. Manage Architects, Engineers, General Contractors and Subcontractors. Responsible for following Army regulations and guidelines in building design. Ultimately responsible for all inspections of buildings supporting state and federal military operations. Solely responsible for the coordination and design, construction and maintenance of the Nebraska National Guards 2500 Square Foot Data Center, which was designed to TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator and chemical fire suppression. Responsible for overseeing all IT equipment and infrastructure. Instrumental in the implementation of statewide life safety systems designed to shut down HVAC systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks. Primary coordinator of space management, furniture planning, procurement, and installation. Cross coordination with Master Planning, Environmental, Financial, and Facility Management. Briefings to Senior Construction and Facilities Officer to facilitate program updates to The Adjutant General and Governor of the State of Nebraska Additional responsibilities include maintaining the CAD standards and managing as-built drawings for over 350 buildings at 48 locations state wide. Project Manager / Estimator January 2002 to January 2005 Company Name － City , State Instrumental in procuring company projects up to $10 million. Managed all aspects of commercial construction projects. Supervised field superintendents and associated crews. Solely responsible for obtaining necessary construction permits for entire firm. Established detailed project schedules and updated 2 week look ahead schedules with input from superintendents. Conducted weekly job site inspections and progress meetings. Presented project status and budget information to owners. Highly skilled in coordinating subcontractors, suppliers, and owner supplied materials. Solely responsible for processing project submittals and architectural requests for information. In charge of pricing, reviewing, processing and tracking change orders. Collected and reviewed subcontract bids. Proficient in reviewing architectural plans and developing project estimates. Office Manager and Assistant Party Chief January 2000 to January 2002 Company Name － City , State Managed survey crews. Prioritized job orders. Processed billing statements. Coordinated fieldwork assignments for all employees. Provided field work and drafting for topographical surveys, boundary surveys, improvement location reports, and elevation certificates. Researched and analyzed various county plats. Provided survey documentation to appropriate banking institutions and insurance companies. Compiled construction staking for commercial and residential construction sites. Education Bachelor of Science : Construction Management University of Nebraska － City , State Construction Management Pre-Engineering Studies Peru State College － State , Peru Pre-Engineering Studies Skills Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety

CONSTRUCTION

MATERIAL CONTROL SPECIALIST Summary Accomplished professional with 12 years of experience within the field of Logistics and 9 years of experience in Organizational Leadership. Expert at managing supply support, transportation, inventory control, purchasing, and distribution. Effective in customer service, cost reduction, and property management. Proficient in NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, and FEDLOG Database. Versatile and proactive problem solver with excellent interpersonal skills. Highly adaptable to ever changing circumstances when engaging any project business plans within a fast-paced and demanding environment. Highlights MS Office Suite Decision Making Organizational Leadership Multi-Tasking Security Clearance Team Building Training Planning & Scheduling Analytical Thinking Flexibility Communication Skills Supervisor Skills Inventory Management Process Improvement Experience 12/2012 to 03/2015 Material Control Specialist Company Name Coordinate material movement between storage, production areas, and designated locations. Coordinate with purchasing, construction, warehouse, and engineering personnel to ensure appropriate scheduling, procurement, and movement of materials. Remove materials from inventory and coordinate the preparation of materials for shipment. Identify materials by military class of supply. Maintain records; manage traceability of documentation from receipt through shipment process. Verify materials or merchandise received against shipping/invoicing documents; record discrepancies and damaged materials. Examine store materials for deterioration and damage; provide documentation for disposal. Provide asset management, coordinate warehouse processes and distribution administration. 01/2012 to 10/2012 Logistics Supply Specialist Company Name － City , State Maintained inventory records/documentation for government assets management. Utilized the BSI/Cost Point System and entered data to track and maintain inventories. Processed request for mission support assets; monitored assets during deployments. Purchased, tracked, sourced, and accounted for assets in excess of $2 million. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Coordinated with planners, buyers, and vendors on parts acquisition. Determined parts requirements and developed provisioning documentation. Managed the DFIM program to ensure assets were returned and properly processed. Provided support for Program Managers with logistics proposal preparation, pricing and negotiations; assisted with training initiatives for logistics specific training. 01/2002 to 01/2011 Aviation Supply Specialist Company Name － City , State Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Military Experience 01/2002 to 01/2011 Specialist Company Name United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 - Jan 2011 Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Education 2014 Certificate : Six Sigma Villanova University － City , State , US 2014 Certificate : Lean Villanova University － City , State 2003 Aviation Logistics Navy And Marine Corps Aviation Logistics － City , State 2000 High School Diploma : General Studies Boys Ranch High School － City , State , US Certifications HazMat Certified Skills Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma

AVIATION

DIRECTOR OF PUBLIC RELATIONS / ASSOCIATE ARTIST Summary Creative administrator and public relations coordinator offering administrative experience in both corporate and non-profit office environments. Dedicated and focused, adept at completing multiple tasks simultaneously and following through to achieve project goals. Highlights Mastery of Microsoft Office programs (Word, Excel) Meticulous attention to detail Windows, Mac OSX. Business writing Strong interpersonal skills Understands grammar Proofreading Billing and coding Proficiency in Outlook, Tessitura, Cision, Gorkana, Constant Contact software. Self-directed Professional and mature Resourceful Meeting planning Report writing Schedule management Experience Director of Public Relations / Associate Artist Oct 2013 to Current Company Name － City , State Handled all media and public relations inquiries. Extensive research and outreach to cultivate media connections. Contacting media outlets, pitching interviews with company and cast members. Writing and editing of press releases and promotional materials for productions. Account Coordinator / Executive Assistant Oct 2013 to Oct 2013 Company Name － City , State Assistant to Senior Executive Vice President Marcia Horowitz, focus on crisis management Extensive research and reporting - collecting daily media hits for clients and organizing them into reports Easily managed busy phone and email traffic Coordinated travel arrangements and expense billing for Ms. Horowitz Arranged both in-house and off-site meetings, as well as catering if needed. Keeping tabs on clients social media and web presence Proofreading and editing of press releases and written statements to reporters Interacting with members of the media on behalf of Ms. Horowitz. Served as back-up for the assistants of Howard and Steven Rubenstein, President and Founder of the company. Receptionist / Administrative Assistant Jun 2012 to Oct 2013 Company Name － City , State Served as liasion for visitors (many high profile) with building security Handled heavy phone, in-person, and email traffic. Arranged catering for large events, including celebrity luncheons, board meetings, product testing, and employee training. Coded to department, scanned, organized and sent company invoices (from all branches) to accounts payable. Maintained extensive records for off-site inventory of company-wide filing and storage system. Assistant Store Manager Dec 2010 to Apr 2012 Company Name － City , State Started as Seasonal Sales in Washington DC, and worked way up to Assistant Store Manager of NYC Flagship Generated impressive sales figures, we were regularly the top-selling store in the United States. Communicated with customers, employees and other individuals to answer questions and explain information regarding product and sales. Reported the store's financial performance every evening, in a report sent not only to US management, but to headquarters in London. Reconciled and reported discrepancies found in records. Trained new employees on brand focus and operations Implemented creative new displays Worked alongside head of US PR in order to prepare for spring trunk shows, and arrange the loan of merchandise to magazines for publicity. Office Coordinator May 2010 to Aug 2011 Company Name － City , State Served as first point of contact between instructors, parents and students for Duke University Summer Program Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information. Handled medical records, driver's log and vehicle check-out Created a schedule for the airport pick-up and drop-off students in the program. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Also served as class instructor, created a syllabus for and taught classes akin to an introductory Theatre class at the college level. Made a semester's worth of lesson plans, exercises, rehearsals,performances, and presentations for a class of 18 students Education Master of Arts 2008 The Royal Central School of Speech and Drama Writing for Stage and Broadcast Media London, United Kingdom Worked independently with other graduate students across disciplines to create work for the prestigious Source Festival. Interned for play development workshop The Fiend . Specialized coursework geared towards copywriting, script reading, and development. Bachelor of Science 2004 Skidmore College GPA: Cum Laude Graduated with Departmental Honors Theatre Saratoga Springs, New York, United States Member of The Ad-Liberal Artists, Skidmore's finest (and only) improv team. Multi-year participant in the National College Comedy Festival. Graduated Cum Laude, with Departmental Honors Interests All aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging Skills Accounts payable Copywriting Crisis management Editing and proofreading Research Filing Inventory Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word Organizing Promotional materials Additional Information Interested in all aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging

PUBLIC-RELATIONS

VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world. Skills Team leadership Budgeting and finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 to Current Vice-President Data and Marketing Technology Company Name – City , State Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms. Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets. Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing. Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology. Acting as product owner for data and martech across all platforms in our Agile processes. Ensuring compliance with data privacy legislation functioning as Data Protection Officer. 03/2011 to 03/2017 Vice-President Digital Media Company Name – City , State Responsible for shaping and executing product vision and strategy and driving digital business transformation. Led product management, digital marketing, and digital strategy. Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management. Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data. Led extensive market research and co-wrote business plan. Key contributor to the company's strategic plan known as Vision 2020. Led digital sales to 10x increase over a five-year period, grew traffic 4x. Drove CMS implementation projects to move 100 web sites to new CMS. 11/2007 to 03/2011 Director of Product Management Company Name – City , State In this role, I built a world-class product management organization focused on customer-driven innovation. Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions. Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years. Led digital product sales growth of 10x in eight years. Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets. Drove implementation of agile product development processes that improved quality & results. 01/2005 to 10/2007 Global Process Expert; Senior Manager CRM Company Name – City , State Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage. Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases. Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems. Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality. 03/2002 to 12/2004 Global E-Business Channel Manager Company Name – City , State 07/2001 to 08/2002 Global E-Business Implementation Manager Company Name – City , State Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement. Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years. Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI. Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts. 01/1999 to 06/2001 E-Products Marketing Manager Company Name – City , State Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles. 01/1997 to 12/1998 Sales Manager Company Name – City , State Led sales team of ten salespeople, achieved President's Club in 2 consecutive years. 05/1993 to 12/1996 Inside Sales Representative Company Name – City , State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master of Business Administration : Marketing OKLAHOMA STATE UNIVERSITY - City , State Marketing December 1997 Bachelor of Business Administration : Finance NORTHEASTERN STATE UNIVERSITY - City , State Finance

DIGITAL-MEDIA

CONSULTANT Executive Profile As a professional in health care for over 40 years, I have had numerous experiences, clinical and nonclinical, that would be an asset to any organization. I have authored numerous policies and procedures and technical advisor for several books. Working as Paramedic, Nurse, Travel Nurse (ED and Home Health), Manager, Educator, Consultant, Director, Regulator, and serving on two Board(s) of Directors, I am a people person, and have developed and managed teams of people and achieved many goals. Core Accomplishments Readylink Healthcare, Travel Nurse, (2003 and 2005), ED contract- Sarah Bush Lincoln Healthcare, Mattoon, Illinois. ED nurse for a busy central Illinois ED, with significant rural trauma and medical services. Agostini and Associates, Travel Nurse (2004)-ED contract-Mercy Merced Medical Center, Merced, California ED Nurse for a facility serving a highly noncompliant population, resulting in a very high acuity and census. Provena Covenant Medical Center, Resource/ED Nurse, and (2002-2004) - Resource Nurse for the hospital included: Support services to all hospital departments Performed difficult procedures and skills throughout the facility, including specialized intravenous lines, such as PICCs, etc. Specializing in the ED ED Staff Nurse. St. Margaret Mercy Hospital(s), Nursing Director (2001-2002) -oversight of operations between two hospitals, Hospital operations, rotated between a 400 and 200 bed hospital, both with a high census and acuity EDs, ICUs, CCUs, NICUs, PICUs, and a complete Psychiatric facility. Encountered numerous unique challenges, including the necessity of closing the hospital (bypass) at times due to census and\or acuity, resolving conflicts, and adequate staffing. ED Nurse, Supervisor, ED Registry, (1976 - 1998) Daley's Ambulance\Co*Med Transport, Director of EMS/Education/Human Resources and National Affairs, (1975 -2001) EMT\Paramedic, then, Director. Developed respected personnel, education, public relations, and employee health departments. Established prestigious Specialized Critical Care Transport and Nurse Teams. Grew company from 150 employees to 1000, and at its peak, 1000 transports per day. Authored numerous policy and procedures for company. Established infection control, including the new OSHA regulations. Developed several customer service initiatives through various CQI programs using a team approach. Board of Directors (15 years) for the American Ambulance Association (AAA) Board of Directors for the National Registry of EMTs. Porter Memorial Hospital, EMS Director\Instructor, (1982 - 1985) Oversight of EMS system(s) operations, education (ED and EMS), Paramedic and EMT programs, including Popular and unique continuing education programs. Oversight of system operations. Policy and procedures development CQI programs Fire Departments, Crete, Glenwood, and Cornbelt Fire Departments, (intermittent between 1974 and 2005), Firefighter/Paramedic/Diver Career Achievements ED\EMS Consultant Technical Advisor for several books by D.B. Petit and Diane Petit Authored numerous policies and procedures, including regulations American Ambulance Association (AAA) Board of Directors National Registry of Emergency Medical Technicians (NREMT) Board of Directors Excellence Award - Walter Schaefer Award, (AAA), 1999. Appointed to the Illinois Department of Public Health (IDPH) Regional EMS and Trauma Advisory Committee(s). Implemented very successful Special Critical Care Transport and Nurse Teams. Pilot project - evaluating the effectiveness of prehospital personnel providing HBV/PPD vaccinations, with IDPH and the University of Chicago - demonstrated effectiveness. Designed and implemented numerous policies and procedures, including, Drug Free Workplace (challenged successfully several times), and a respected credentialing process for hiring EMS personnel, even respected by other providers and hospitals. Negotiated Rule Making for Medicare (AAA) - resulting in a fair fee schedule with increased reimbursements for ambulance providers throughout the nation. Professional Experience Company Name January 1999 to Current Consultant Operations and systems development. OSHA and regulatory issues. Startup EMS providers. HBV\TB vaccinations. Staffing, and patient care. Company Name January 2010 to Current Assistant Director Nursing. Provided Home Health to patients, specializing in infusion therapy. Supervision of nursing staff. Case management. Company Name April 2014 to July 2014 Travel Nurse Mercy Home Health contract. Supervised ancillary staff. Provided home health to patients, throughout the Oklahoma City region. Illinois Department of Public Health (IDPH) Office of Preparedness and Response, Regional Emergency Medical Services. Company Name January 2005 to January 2009 Coordinator Working in the regulatory environment, providing oversight for all aspects of Trauma Centers, EMS and Emergency Department (ED), which included:. Site visits, investigations, conflict resolution, licensing, inspections, reviewing and approving all aspects of EMS and ED. Disaster Preparedness and Response for Hospitals and EMS. Education Governors State University Masters : Health Administration Health Administration Valparaiso University 1 1988 BSN Prairie State College 1 1978 State Ingalls Memorial Hospital 1 1975 Emergency Medical Technician Publications/Contributions Technical Advisor for several books-by D.B. Petit and Diane Petit Ambulance Industry Journal, AAA The Insider, JEMS Communication Human Resource Manual, AAA Medicare Documentation Manual, AAA Clinical Standards Manual, AAA Expanded Scope of Practice Manual, AAA Certifications-current and past Advanced Cardiac Life Support Emergency Communications RN, Illinois National Incident Management System (NIMS) Basic Trauma Life Support (BTLS) Pediatric Advanced Life Support Domestic Preparedness Certificate Pediatric Education for Prehospital Professionals (PEPP) CPR Certification MTI (Management Training Institute), Texas A & M, AAA Paramedic, 1975 Amateur Radio (Ham Radio) License PADI Open Water Scuba Certification Work History Company Name Skills Ambulance, Basic, conflict resolution, CPR, Documentation, Human Resource, Management Training, Office, Nursing, Publications, Radio, Staffing, Supervision, systems development, Technician

CONSULTANT

MANAGER Summary As a recent college graduate with a degree in psychology and a miner in business I posses over 5 years of experience in various fields and customer service management. Throughout the years I have undertaken several jobs positions and internships. These placements have enabled me to develop not only specific industry experience, but also valuable and transferable skill sets in the fast-paced sector of management, marketing, and public relations. Being an exceedingly motivated, and astute individual, I seek to apply my current skill sets, some of which are strong visualization skills, communications, leadership and organizational skills to the rewarding field of event planning. Where I can bring my zealous, strategic values. Education Major:Psychology Minor: Business Mercy College May. 2014 Bachelor of Science : Psychology City , State Relevant course work in Developmental psychology, Cognitive psychology, Historical psychology Experience Company Name September 2011 to Current Manager City , State Oversee staff, reservations, and great customer at this trendy Manhattan restaurant. Plan shift schedules for staff. Monitor daily product deliveries and inventory. Maintaining equipment, adhering to health and safety precautions, making sure the kitchen and dining areas follow health code standards, keeping records of these practices for health inspectors, solving employee or customer problems. Personally increased restaurant traffic by creating awareness of happy -hours deals, specials and weekly events through the use of social media outlets such as Instagram, and Facebook. Company Name January 2015 to May 2015 Intern City , State Support design and development team in the fashion accessories hats department. Update line sheets according to changes made to samples. Track, organize and prepare sample orders for various sales, marketing and photography departments as needed. Successfully organize show room to effectively display products for merchandising vender meetings. Research popular hat trends for the season. Develop trend boards to be shown to potential buyers and displayed in showroom. Research and compile color trends for the upcoming season and match to color pantones. Demonstrate leadership skills, assertiveness, and intellectual curiosity. Company Name September 2013 to August 2014 Ticket Office Manager City , State Supervise box office and online ticket sales for concerts, sports, theater, and other events at various venues in the Northeast. Track ticket inventory and place orders for ticket printing. Maintain records of ticket sales and complimentary tickets given for particular events. Generate and analyze weekly ticket sales reports using Microsoft Excel. Respond customer to telephone and email inquiries. Created awareness of company website through phone and social media marketing. Generated and maintained clientele list for future events. Increased online ticket sales through email, and telephone marketing. Personally generated over 20,000 (25%) in ticket sales. Company Name September 2011 to May 2014 Clerical Assistant City , State Processed paperwork and payroll for 15 tutors. Coordinated with tutors to ensure adequate coverage for students in the program. Tutored students in English, History, Spanish, and Regents Exam preparation. Developed problem solving skills and context clues awareness for newly immigrating students with language development difficulties to be implement in citywide regents exams. Partnered with teachers to evaluate and create a more personalized learning curriculum to meet each individual student needs. Company Name September 2013 to December 2013 Public Relations/Marketing Intern City , State Supported clients marketing initiatives related to social media campaigns, press releases, direct mail, email communication, and events. Facilitated marketing strategies targeted at prospective clients. Maintained client press and media contact list using Cision database. Posted news, upcoming events, images, and more on client social media channels to keep followers engaged. Used Adobe InDesign to edit sponsor decks for upcoming events, including cost, layout, marketing and PR strategy for event, and guests attending. Created image layouts in Adobe Photoshop for use on company website and in emails to potential clients. Compiled detailed information for pitch letters to potential clients, such as websites, social media sites, blogs, newspapers, magazines, and TV that could be part of PR strategy as well as events that would be arranged. Company Name June 2009 to July 2011 Sales Associate City , State Assisted retail customers with apparel selections and processed sales transactions. Helped style merchandising displays to meet brand target style approach. Skills Team Leadership Accomplished Manager Social E-commerce Natural Leader Microsoft Office Adobe InDesign/Photoshop Database Management Spanish Fluency Strategic Thinker

PUBLIC-RELATIONS

CERTIFIED PERSONAL TRAINER AND GROUP FITNESS INSTRUCTOR Summary Wellness professional, certified personal trainer and group fitness Instructor with formal training not only in health and fitness but also business development, leadership, marketing and communications. Extensive sales and customer service experience. Goal oriented and self-motivated with talent in motivating others and takes great pride in developing customized fitness and nutrition plans to meet individual client goals. Core Qualifications Individual and group fitness programming specialist Excellent sales and communication skills Wellness Coach New customer acquisition Fitness assessments Multi-media marketing Fitness equipment operation Special events planning Weight management expert MS Office Proficient Understanding of human anatomy Relationship building expert Certified ACE Personal Trainer Exceptional multi-tasker AFAA Certified Group Fitness Instructor Organized and efficient Tabata Boot Camp Certified Coach Motivated team player Goal-oriented Education Master of Science : Communications - Media Management , 1995 Virginia Commonwealth University － City , State , USA Communications - Media Management Concentration communications, marketing and public relations. Coursework in business management with a focus on media. Additional coursework in economics and finance. Bachelor of Arts : Journalism marketing , 1985 Radford University － City , State , USA Journalism marketing Experience Certified Personal Trainer and Group Fitness Instructor March 2013 Company Name － City , State Developed and implemented training programs to ensure clients reach fitness goals. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments. Counseled clients on proper nutrition and exercise habits. Wrote fitness articles for publication in club marketing pieces. Developed and implemented fitness challenges for members to increase club visits and generate excitement. Encouraged and motivated members to attend group fitness classes. Participated in club promotions to recruit new members and increase club sales. Recorded training sessions and maintained package rates for each client. Contributed to the operation of a clean, friendly and well maintained health club. Education Specialist April 2011 to November 2012 Company Name － City , State Facilitated relationship building and marketed online and in-house education programs to accounting professionals working in firms companies, governmental agencies and associations Developed and implement online learning initiatives Created and executed on-going comprehensive sales plan for education programs Analyzed market research as well as member database to target programs and marketing efforts Worked closely with marketing team to create and implement marketing plans Collaborated with Senior Education Manager on new content/course development as well as evaluating new educational training opportunities/providers including group self-study and online CPE Negotiated pricing and contracts with clients, speakers and vendors Coordinated delivery of education programs Oversaw database management and tracking of the in-house and online programs Responsible for in-house and online budget financial tracking in a effort to monitor goal attainment Edited conference and seminar footage for webcast and self-study production. Sales Assistant May 2006 to April 2011 Company Name － City , State Developed and maintained excellent working relationship with discussion leaders, vendors, firms, and companies in order to increase sales Created sales proposals for customized CPE training to recruit new clients and retain existing clients Worked with vendors to provide in-house education programs to firms, companies, governmental agencies and associations. Course administration as needed. Administrative Coordinator September 2002 to May 2006 Company Name Managed member database Worked closely with owners to develop targeted marketing plan to maximize membership Coordinated communications and built relationships between competitive gymnastics team staff and parent organization Handled incoming calls from the public, answering program questions and taking registrations. Affiliations Member - Indoor Cycling Association Member - Idea Health and Fitness Association Member - PT On The Net Skills accounting, budget, business management, competitive, content, contracts, course development, client, clients, database management, database, delivery, economics, finance, financial, focus, marketing plan, marketing plans, market research, marketing, pricing, proposals, public relations, publication, relationship building, sales, training programs, articles

FITNESS