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PARTNER ACCOUNT MANAGER Executive Summary Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals. Core Qualifications MS Excel, Project, Word, PowerPoint SAP R/3 SPSS Oracle SQL (TOAD) SalesForce CRM VISIO Professional Experience Partner Account Manager 04/2014 to 08/2014 Company Name Partner portfolio and revenue management. Managed project with regard to the Customers product deployment in SaaS Platform. Responsible to create partner Quotations, license renewals and Service Addendums. Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform. Monitoring the Invoice and Billing on product renewals. Setting up the Product demo environment for the Partners and their customers. Assisted Partners with online training and educate them about the product usage in the cloud platform. Client Account Manager 07/2011 to 12/2013 City Drive sales through Partners and Distributors. Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors and also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events. Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners. Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels. Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals. Relationship Manager 01/2010 to 05/2011 Company Name Customers' acquisition in order to increase transaction book size. Establishing alliances which would ensure steady stream of business referrals. Increase Customer Profitability. Used Oracle SQL to analyses the financial data related to the customer borrowings of funds. Continue Professional development. Lead Management System. Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds. Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts. Managing Assets domain for the Corporate Clients with key expertise into corporate lending services. Health Advisory Manager 05/2006 to 12/2009 Company Name Receive Service Request(SR) from the HealthCare clients (Customers). Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration. Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management. Generate financial customized reports using SQL and EXCEL for customers. Trained customers on Product policies related to the Health and Accidental Coverages. Managed cross functional team within the Organization to increase focus on new customers. Managed customer centric operations pre and post implementation. Assist Back office function related with regard to patient Scheduling/Verification. Monitored Clients data validation in accordance with the given code of conduct. Education M.S : Information System Management Coleman University City , State Information System Management Masterof Business Administration (Marketing) Symbiosis International University Accomplishments Received Thanks award for Best performer for two consecutive Months(HSBC). Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory. CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008). Languages English, Spanish Skills Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO

BANKING

ASSISTANT CHEF Highlights Microsoft Word, Excel, PowerPoint, and Access Experience May 2015 to Current Company Name － City , State Assistant Chef Oct 2008 to Nov 2011 Developed and prepared meals. Coordinated with manager and supervised kitchen staff. Communicated with clients to fulfill their needs. Financial Aid Office Assistant Jun 2013 to Jun 2015 Company Name － City , State Developed excel projects for budgeting, calculating student needs, etc. Evaluated and processed numerous documents daily. Performed data entry. Consulted with students and assisted with financial aid documents. Education Bachelor of Science , Finance CPA Eligible Business June 2017 Portland State University － City , State GPA: GPA: 3.84 GPA: 3.66 Finance CPA Eligible GPA: 3.84 GPA: 3.66 Business Associate of Science December 2014 Portland Community College － City , State GPA: GPA: 3.89 President's List GPA: 3.89 President's List Languages Fluent in English and Spanish, conversational French Skills budgeting, clients, data entry, Fluent in English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish

CHEF

CHEF ASSISTANT Core Qualifications MS Word (advance), MS Excel (intermediate), PowerPoint (intermediate), Mac OS Education and Training May 2017 Bachelor of Science : Hospitality and Tourism Management Uni versity of Massachusetts － City , State Hospitality and Tourism Management 3.99 4.0 Dean's List: All Semesters Work Experience 09/2016 to Current Chef Assistant Company Name － City , State Ensure cleanliness of kitchen work stations and operate dish washing machinery. Assist chef in preparation and plating of meals for lunch and dinner services of up to 75 guests. Arrange the banquet area according to expected guest flow and type of event. Welcome customers and monitor flow between front and back-of-the-house operations. Manage team of 10-15 students and delegate preparation tasks to ensure a smooth lunch/dinner service Cape Cod B aseball League Bourne, MA. Public Relations Intern: Bourne Braves May- September (14' and 15'). Managed social media presence on Twitter, Instagram and Facebook for the Bourne Braves - Created "Player Spotlights". Administered primary source of team funding- overseeing donation collections and raffle programs. Coordinated volunteers for CCBL All-Star Game to maximize merchandise sales and food and beverage output for approximately 10,000 attendees. 05/2016 to 01/2017 Property Operations Intern Company Name － City , State Inspect apartment homes on the market to assess whether company standards are being met, and communicate issues to the maintenance team, including follow up. Conduct weekly audits of parking, storage, and guest logs for a community with 407 apartments. Display an extremely high level of customer service handling daily resident concerns, service requests, questions etc. Independently organized resident events and maintained their budgets and marketing. Created the first ever "Puppy Pow Wow" for 52 resident dogs we had on property, which included contacting community businesses and securing sponsorships. Also worked extensively with Roche Brothers for the catering of a 600 person end-of-summer cook out. 05/2012 to 01/2016 Sales Associate Company Name － City , State Contributed to Wrentham's store being placed first in the district for sales associate credit card enrollments. Certifications CVENT Certified, TIPS Certified. Interests Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present · Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies", "Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House) · Reinforce my professional skills through training and development opportunities, grow through various leadership platforms, and contribute to the community through service work HTM Career Day Board October 2015-Present · Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and company satisfaction. Handled all company requests on the day of the event · Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational meetings Eta Sigma Delta Honor Society Fall 2015-Present · Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015) · Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread Alone" Soup kitchen) Skills budgets, credit, customer service, Inspect, MA, machinery, Mac OS, marketing, market, MS Excel, PowerPoint, MS Word, Public Relations, sales, type Additional Information HONORS AND ACTIVITIES Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present · Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies", "Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms, and contribute to the community through service work HTM Career Day Board October 2015-Present · Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and company satisfaction. Handled all company requests on the day of the event · Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational meetings Eta Sigma Delta Honor Society Fall 2015-Present · Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015) · Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread Alone" Soup kitchen)

CHEF

CONSULTANT Summary Results-oriented California CPA who adapts seamlessly to constantly evolving accounting processes and technology. Capable at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.  Skills Complex problem solving Analytical reasoning Financial statement analysis SOX Compliance Business function consolidation Process re-engineering System requirement writing and implementation testing Outstanding interpersonal and organizational skills Excellent Oracle skills in all modules Oracle FSG report writing Advance Excel and Access proficiency High adaptability to new technology Account reconciliation expert Experienced in revenue recognition Experience Company Name City , State Consultant 02/2014 to Current As a member of the special project team to bring client's offshore accounting function back to the U.S., I traveled overseas to thoroughly learn and understand the complex revenue recognition model and subsequently closed year end and provided training to client's U.S. team. The transition went smoothly and efficiently, and it was completed prior to the original target date. Engaged in client's divestiture process, responsible for training and transitioning of accounting functionality from the client to the buyer, resulting a smooth transition of the sold business unit. Managed monthly maintenance and changes in Oracle Flexfields and Financial Statement Generator (FSG) to ensure that financial reporting was accurate and reflected the up-to-date corporate rollups. As a member of the Oracle 12 upgrade team, created validation methodologies in order to ensure financial reporting integrity. Served as a key contributor of the client's monthly and quarterly close and consolidation process, managed and monitored the database of close tasks and journal entries, coordinated with various accounting groups to ensure that each close was smooth and timely. Assisted the client in the quarterly and annual audit of financial information with external auditors. Stepped into the role of cost accounting at quarter end with only a few days of notice. In addition to contributing to a successful quarter end, identified the weakness of existing Inventory and Cost Accounting process, and recommended solutions and improvements. Company Name City , State Consultant 01/2013 to 01/2014 Responsible for complex monthly revenue recognition, reporting, and trend analysis. Reviewed contracts to interpret, determine, implement, maintain royalty rate database, calculated and performed royalty variance analysis. Monitored billing and royalty ratio to determine reasonableness and identify billing and royalty miss match, which prevented incorrect billing/royalty payments. Reviewed monthly closing process, recommended improvements, and implemented work flow streamlining. Identified relevant reports, recommended methodologies, created new journal entries for mid-month close due to a client company ownership change, and contributed to the timely completion of the acquisition. Utilizing my Accounting and IT hybrid experiences, I researched and identified source data of various systems, designed and created tools which provided consolidated revenue and expense ratio analysis for the management team. Company Name City , State IT Business System Analyst 01/2006 to 01/2012 As an Oracle Application "customer facing" resource, I liaised with project managers, enterprise architects, business users, and various development teams to review, analyze, evaluate, and approve complex business functional requirements. Partnered with stakeholders to forecast project costs and delivery time to ensure senior management's successful prioritization of projects. Facilitated joint application design sessions with development teams and created "business requirement traceable" system requirements, test cases, method of procedures, and short interval schedules, resulting in efficient and timely delivery of projects. Coordinated design and system requirement approvals and maintained documents in DOORS system to comply with IT SOX requirements. Actively communicated and participated in problem solving with IT release environment teams during development, quality assurance, user acceptance testing, production, and post production warranty periods - to achieve efficient transitions of various project phases. Supervisor of Revenue Accounting and Analysis Managed three revenue accounting staff members, from their selection, operation and personal growth development. Conducted one-on-one sessions on a regular basis and performed mid-year and annual reviews. Ensured timely and accurate reporting of service revenue/ARPU in accordance with various GAAP accounting rules, and contributed to the effort of successfully shortening the company's revenue accounting closing days from three weeks to four business days. Worked closely with the financial planning team on revenue trend analysis/forecasting, and the operation team on preparation of documentation and development of revenue recognition methods for new products and services. Cooperated with external auditors on quarterly and annual audits, and internal teams on SOX control testing and documentation. Supervised and prepared accurate and timely reports/analysis for all aspects of the financial statements in relation to revenue, deferred revenue, cost of revenue, and operation metrics. Prepared monthly reporting and analysis packages for the management team, and implemented an enhanced financial system to streamline revenue reporting. Company Name City , State Corporate Accountant 01/2002 to 01/2006 Performed monthly closing, variance analysis, and reconciliation of complex accounts. Reviewed account balances/aging trends and provided flux analysis for internal financial reporting, forecasting, and external audits. Participated and contributed account transaction data analysis during the Oracle 11i implementation. Communicated and cooperated with international and domestic subsidiaries to streamline the closing process. Prepared monthly fixed asset mass additions, deletions, depreciation, and inter-department asset transfers. Calculated and recorded monthly foreign exchange gains/losses. Reviewed and interpreted contracts and related accounting publications to ensure appropriate reporting of various expenses. Documented and implemented accounting control procedures for Sarbanes-Oxley compliance. Company Name City , State Marketing Business Analyst/Accounting Manager 01/2000 to 01/2001 Completed the Cisco/Vovida integration successfully with Cisco Acquisition teams. Facilitated cross-functional global sales meetings between the field and marketing teams resulting in effective communication and timely resolution of major account issues. 2 Renee Chen Obtained, consolidated, and analyzed major account information from both the sales and marketing teams on a continuing basis resulting in the availability of an up-to-date forecasting of quarterly sales revenues. Established the Vovida Networks, Inc. Accounting Department, recruited, trained/managed the staff accountant, and implemented internal controls into a rapidly growing start-up environment. Provided revenue/expense budgeting, forecasting, and reporting. Cooperated with Cisco acquisition teams on the due diligence process, and closed the acquisition within a month after the announcement. Company Name City , State Senior Accountant 01/1999 to 01/2000 Responsible for general ledger analysis, monthly and year-end closing, and project revenue/cost analysis. Designed and prepared monthly actual/budget comparative financial statements for departmental managers, senior executives, and the board of directors. Responsible for revenue and expense forecasting at both the corporate and departmental level. Responsible for reviewing and interpreting contracts to implement revenue recognition policies and procedures per FASB guidelines. Facilitated tax returns and annual audits with CPA firms. Responsible for managing and maintaining the Platinum/FRS financial reporting system. Company Name City , State Associate Tax Analyst 01/1998 to 01/1999 Performed financial statement auditing. Provided tax research and planning services for a variety of clients. Prepared complex quarterly and annual federal, state, local, property, and sales/use tax returns for multi-state corporate clients. Assisted clients with their records and provided book-keeping services. Company Name City , State Corporate Tax Analyst 01/1997 to 01/1998 Analyzed a variety of general ledger accounts and interpreted financial information to derive income/losses for tax reporting purposes. Education and Training Master of Science : Accounting/Taxation San Francisco State University Accounting/Taxation Extensive course training in the fields of corporate finance, taxation, and business law. Bachelor of Science : Business Administration Accounting San Francisco State University Business Administration Accounting Coursework in accounting, finance, marketing, and information systems. Skills Accounting, accountant, Accounts Payable, Accounts Receivable, streamline, application design, auditing, billing, book-keeping, budgeting, budget, business law, business process, Cisco, closing, excellent communication, interpersonal skills, contracts, corporate finance, Cost Accounting, cost analysis, CPA, client, clients, data analysis, database, delivery, documentation, DOORS, due diligence, senior management, external audits, finance, Financial, financial planning, financial reporting, financial reporting, financial statements, forecasting, foreign exchange, functional, General Ledger, general ledger accounts, information systems, Inventory, managing, marketing, meetings, enterprise, Networks, Oracle, Oracle Application, Oracle Financials, Oracle Financial, Platinum, policies, problem solving, publications, quality assurance, report writing, reporting, requirement, revenue recognition, sales, Sarbanes-Oxley, Supervisor, system analyst, tax, tax research, tax returns, team player, trend, upgrade, validation, variance analysis, year-end Activities and Honors California CPA. Completed the UC Santa Cruz Certificate of Project and Program Management. Coursework in SQL and Relational Database. 3

CONSULTANT

TEACHER Professional Summary Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible.  My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives. Skills Purposeful lesson planning Fast learner Creative problem solving managing difficult behaviors coordinating multiple groups. managing a team of adults communicating effectively with clients, managers, and team members. setting goals data tracking for effective goals. Writing measurable goals Creating materials for teaching multiple styles of learners Arizona Teaching Certificate with Special Education endorsement Coordinating meetings and preparing materials for all attendees.   Work History Teacher , 07/2017 to Current Company Name – City , State In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona. My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism. In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting. I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs. I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year. I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting. Prepared quizzes, tests and examinations to gauge how well students were learning. Created lesson plans and scheduled each day to promote maximum student learning and enrichment. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. TABS Teacher , 07/2016 to 06/2017 Company Name – City , State In 2016 I was hired to teach a district program for students with Autism. My primary duty was to teach social skills lessons to students in grades K-5th grade. I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed. I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload. As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint. As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties. LEAP teacher , 08/2012 to 06/2016 Company Name – City , State In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders. I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting. I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors. In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint. Developed IEPs with and without BIPs. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Created a classroom environment in which children could learn respect for themselves and others. Paraeducator , 08/2009 to 08/2012 Company Name – City , State In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program. I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting. My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support. My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class. Education Education , 2013 St. Martin's University - City English Language Learners  Special Education Elementary Education Bachelors Degree : 1998 Eastern University - Certificate of Completion : 1995 Covenant Bible College - Skills Teaching, Classroom Management, Team Building, Support, Coordinating services,  Technology, Data Collection, Data Driven Goal Setting.

TEACHER

HEALTH COACH www.linkedin.com/in/caitlinmaska truefoodandwellness.com Professional Summary Driven and compassionate health and wellness professional with eight years of experience. Accountable, organized, and responsible with a strong focus in health education, clinical nutrition and exercise physiology. Education and Training Master of Science , Applied Clinical Nutrition 2014 New York Chiropractic College － City , State Outstanding Academic Achievement, overall GPA 4.0 Master of Science , Exercise Science 2008 State University of New York at Buffalo － City , State Outstanding Academic Achievement, overall GPA 3.87 Bachelor of Arts , Biology 2004 State University of New York at Geneseo － City , State Professional Experience Health Coach Mar 2012 to Current Company Name － City , State - Provide health coaching to employees of multiple corporate clients (e.g., Procter & Gamble, The Hartford). - Collaborate with participants using motivational interviewing and an evidence-based approach to develop a health goal and action plan geared towards behavior change. Clinical Nutritionist and Exercise Physiologist, Owner Aug 2011 to Current Company Name － City , State - Promote awareness of current health and wellness research, news and content through social media. - Provide nutritional consultation and exercise prescriptions to clients. Speaker/Health Educator Jul 2011 to Current Company Name － City , State - Present health and wellness seminars. - Perform biometric assessments (i.e., height, weight, BMI, body fat percentage) and review lab results (e.g., cholesterol and blood glucose). Health Educator Jun 2011 to Feb 2012 Company Name － City , State - Assisted participants in developing health goals and behavior change. - Collaborated with a team of social workers, dietitians, pharmacists, and behavioral health specialists; made referrals as needed. Fitness Director Jan 2010 to May 2011 Company Name － City , State - Developed and coordinated fitness programs based on the needs of the population.Tracked participation and health assessment data to evaluate progress. - Organized and executed timely and successful marketing campaigns for programs. Created marketing materials to promote programs (i.e., brochures, flyers, and postcards). - Composed and edited monthly and quarterly newsletters. Health Project Coordinator in Exercise Physiology Dec 2008 to Dec 2009 Company Name － City , State - Coordinated the day-to-day operations of a research study (The effects of an aerobic and resistance training program on fatigue experienced by breast cancer patients undergoing radiation treatment). - Managed operation of the PEAK (Physical Exercise and Kinesiology) Laboratory. - Performed exercise testing on eligible patients that consented to study. Clinical Support Assistant Feb 2005 to Dec 2008 Company Name － City , State - Collaborated with a multidisciplinary team on a daily basis to help assist in the care of patients on the bone marrow transplant unit. - Performed administrative duties including triaging phone calls, managing appointments and lab order entry. Publications "Why Pilates Exercises are Your Best Solution for Super Toned Abs," WatchFit-- Oct 2014 "The Perfect Gluten-free Bread Recipe to Truly Satisfy Your Taste Buds," WatchFit-- Oct 2014 "A Gluten-free Apple Crisp Recipe that Does Not Compromise Taste," WatchFit-- Oct 2014 "Ten Foods that Decrease Inflammation and You Didn't Know About," WatchFit-- Sept 2014 "Five Delicious Healthy Eating Recipes on a Budget," WatchFit.com-- Sept 2014 Skills Health promotion, nutrition counseling, exercise testing & prescription, health and fitness speaker, Microsoft Office (Excel, PowerPoint, Word) Certifications American College of Sports Medicine Registered Clinical Exercise Physiologist American College of Sports Medicine Certified Cancer Exercise Trainer American College of Sports Medicine Certified Personal Trainer

ADVOCATE

ROOM CHEF Summary Motivated, personable professional with broad range of food and beverage experience, as well as experience with some of the world's leading hotel management companies in customer service and guest relations. Very quick learner and great when performing alone or with a team. Flexible and versatile, very organized, and eager to anticipate challenges at a higher level. Highlights Sous vide technique Contemporary sauce work Food handlers card Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Scheduling proficiencyStandard operating procedures Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Safety-oriented Superior communication skills Team player Conflict resolution Skilled multi-tasker Excellent judgment Adaptable Organized Fast learner Staff training and development Data management POS systems Scheduling Accomplishments Nominated/Awarded Group Leader at The Culinary Institute of America Experience Room Chef May 2014 to September 2015 Company Name － City , State Responsible for the daily operations of kitchens for both casual dining restaurant and fine dining steakhouse, as well as management of the steakhouse front of house operations. Experience includes scheduling, payroll, and overall management of 20+ employees, training and development, creating seasonal menus, inventories, purchasing and receiving and assisting in the organization and delegation for large functions and special events. Through costing and menu changes, reduced food cost percentage in both restaurants by 10%. Slashed the time required to conduct monthly inventories for all food and beverage outlets by completely redesigning the structure and organization of inventory sheets and data input sheets. Line Cook July 2012 to May 2014 Company Name － City , State Responsible for both pantry/garde manger and sauté stations, assisted in daily prep and production of all menu items, as well as preparation and execution of high-volume functions. Worked with a small, tight-knit team and a constantly changing menu (rotated monthly), which allowed for more freedom of creativity and involvement in menu development. Multiple ideas for popular nightly specials were added to the permanent monthly menus. Room Dining Server July 2011 to July 2012 Company Name － City , State Delivered meals to guest rooms, providing full tableside service to guests for all meal periods. Set tables per order, assisted in plating and presentation; assisted guests with all requests pertaining to food and beverage as well as other hotel departments and amenities. Assisted pastry kitchen and garde manger stations in preparing items for amenities. Performed departmental tasks such as conducting monthly inventories, daily requisitions, and participation in a regimented daily cleaning and organization schedule. Utilizing pairing knowledge gained from studies for the Court of Master Sommeliers when speaking with guests, increased overall sales of wine for In Room Dining by 20%. Patisserie Attendant / In Room Dining Order Taker January 2010 to July 2011 Company Name － City , State Patisserie - Responsible for all daily business operations including arranging and serving freshly-made desserts and pastries, coffee and espresso beverages, having very broad knowledge of the ingredients and execution of all products, storing and holding perishables in accordance with health code, including FIFO and temperature logging, sanitation and cleanliness standards, and recording inventory, purchasing and receiving orders. In Room Dining - Answered guest and in-house calls pertaining to in room dining orders, as well as expedited orders, working closely with the kitchen, setting tables, arranging and expediting the delivery of daily hotel welcome amenities as well as many in-house conferences and functions. In Room Dining - Streamlined processes regarding amenities, communications to those on future shifts, and redevelopment of printed restaurant menus for both MoZen and Pierre Gagnaire's Twist. Cafe Barista November 2008 to November 2009 Company Name － City , State Created specialty coffee and espresso drinks, as well as a variety of hot and cold sandwiches, desserts and pastries. Experience and daily tasks included keeping daily inventories, practicing standard food safety procedures, and maintaining a safe, clean and sanitary work environment. Commis / Extern September 2007 to January 2008 Company Name － City , State Assisted in daily prep and production of all menu items. Participated in preparation and execution of high-volume functions. Trailed and trained in all kitchen areas, such as the hot line, raw bar, garde manger, purchasing and receiving. Professional Achievements Court of Master Sommeliers - Introductory Sommelier Certificate 2013 Acadiana Culinary Classic - assisted Chef Jeremy Conner of Village Café, winning one gold medal and three bronze medals in multiple dish categories 2014 Soiree Royale Culinary Competition - 2nd place winner in meat category. Education Associate of Science : Culinary Arts , 2008 The Culinary Institute of America － City , State , US Coursework in Hospitality and Tourism ManagementHotel and Restaurant Administration coursework Voted Group Leader of graduating class. Personal Information Additional Information Skills Business operations Costing Creativity Special events Food safety Inventory Payroll Purchasing/receiving Scheduling

CHEF

PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE Career Focus Performance Management Consultant with more than10 years of experience planning, developing and implementing behavioral and operationally focused procedures to enable sales and productivity . Currently r esponsible for maximizing performance across the Corporate-Owned Retail team in the Southwest Territory by working collaboratively with Director of Sales and Area Managers in addressing key issues sales skills, leadership development, performance improvement, retail operations and customer engagement for the territory. I play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment and am constantly working to improve internal processes and efficiencies within technical systems and behavioral procedures of our associates. Summary of Skills Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options Detail oriented and able to present information and ideas clearly and concisely Able to review different points of view or ideas and make objective judgments; investigates all possible solutions to the problem Able to draw specific conclusions from a set of general observations or a set of specific facts, able to synthesize ideas and information Maximized efficiency and team productivity through the development of collaborative quality initiatives Continually evaluated the organizations' skills and work performance to identify and implement improvements Results oriented, customer-focused, respected team builder who drives quality and productivity initiatives, and leads teams in business growth through operational excellence. Ability to translate the company strategy into specific goals to ensure a focus on delivering results Strong ability to quickly understand complex issues and identify priorities Focus on key points that can be clearly communicated to all levels of leadership Maintain effective cross functional relationship to drive program consistency across retail, agent, and business channels   Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes Analyzed application, system, and security errors. Escalated issues to developers and verified fixes Strong analytical, time management and problem-solving skills Professional Experience Company Name City , State PMC/PSM/ Sales Manager/ Sales Associate 05/2010 Responsible for maximizing performance across Corporate-Owned Retail team in the Southwest Territory. Work collaboratively 1:1 with Director of Sales and Area Managers in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results. Play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment.  Constantly working to improve internal processes and efficiencies within the technical systems and behavioral procedures. Assessed skill levels of associates in Retail environments and provided feedback to leaders on the effectiveness of ongoing training programs. Suggested program improvements to increase skill levels.  Worked with Leaders to develop action plans to address gaps in performance.  Facilitated training sessions to refresh knowledge of associates as needed in order to achieve and maintain desired sales goals.  Developed reporting metrics and deliver to management as requested.  Assisted in establishing standards for performance and monitor against standards, implementing changes when necessary.  Developed knowledge of leading edge learning methods, external best practices, applications and tools. Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.  Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction.  Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc. Company Name City , State Customer Service Lead 04/2009 to 01/2011 Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues. Company Name City , State Owner 10/2008 to 10/2010 Analyzed business performance against budget and goals Developed and implemented successful business plans and strategies Identified market opportunities and plans for effective implementation Directed sales coverage Completed monthly, quarterly and annual business reports and financial information Created comprehensive training programs for all personnel Oversees sales, inventory, shipping, human resources and other departments of the business Company Name City , State Dispatcher 10/2005 to 10/2008 Provided support to the sales and service teams ensuring all objectives were met. Prepared weekly sales reports for management.Responsible for customer service, including answering customer queries, problem solving and providing information on new products. Tracked inventory and shipping/receiving of product. Received incoming service calls and scheduled and dispatched technicians as needed. Assisted with invoicing customers.Handled customer complaints. Company Name City , State Quality Analyst/Special Projects/Repair Representative 06/2001 to 10/2005 06/2003-10/2005 - Quality Analyst Audited all orders coming from inside and outside sales offices to ensure customer satisfaction.  Exceeded set quota for weekly audits by 200%.  Helped create and maintain reporting guidelines for all implemented audits.  Revised and formatted definitions to better enable us to accurately audit reps.  Able to audit and/or provision on all platforms utilized by Birch Telecom.  Created documentation for new processes to distribute throughout the company 09/2002-06/2003 - Install/Special Projects Specialist Created local service requests to install new Pots lines for existing Birch customers.  Statused customers on the progress of their order.  Successfully cleared out my queue to prevent the ETTR from running out on install orders by providing good customer service.  Exceeded daily quota 90% of days worked.  Received 100% on quality audits on 99% of orders graded.  Worked all Complex MAC manual orders, ex. Loop to ground, Trunk to Pots.  Researched and corrected all service address inconsistencies regarding to new install orders by issuing manual records updates 06/2001-09/2002 - Repair Operations Representative Received inbound customer repair issues.  Used troubleshooting skills and testing system to determine correct fix agents.  Worked back office tickets by statusing end users, clearing and closing tickets, and further troubleshooting if necessary.  Relayed information to the ILECs pertaining to trouble reports.  Took call takeovers in the evenings for irate customers Skills Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio

SALES

G HEALTHCARE RECRUITER Skills ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops Experience Healthcare Recruiter City , State Company Name / Jul 2016 to Mar 2017 Managed full cycle recruiting process to meet staffing goals. Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process. Tracked and reported key metrics. Partnered with hiring manager and interview teams to ensure job requirements were clearly understood. Presented candidates and coordinated the interview process. Built a network and pipeline of healthcare professionals that matched hospital partners culture. Sourced and screened candidates to meet the high volume of open positions. Professional Recruiting Specialist City , State Company Name / Jun 2013 to Dec 2015 Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements. Built contract employee workforce through ads, career fairs, social media relationships, and networking. Took personal responsibility for and met all individual activity goals of entire division. Actively participated in all team meetings; actively shared ideas and concepts. Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...). Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads. Actively participated in networking groups and other business and community programs to increase skill knowledge. Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client. Pricing Coordinator/ Phone Representative City , State Company Name / Jan 2010 to Apr 2013 Processed field partner's requests for pricing with accuracy, promptness and diligence. Entered pricing into system with efficiency to ensure timely delivery of product. Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers. Assisted team members with keying pricing per deadlines. One of four Override Phone Team members of the first dedicated Pricing phone team. Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day. Efficiently researched pricing codes for accuracy. Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules. Administrative Assistant/Billing Specialist City , State Company Name / Aug 2005 to Nov 2008 Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing. Maintained inventory, placed orders for office, reordered items per need. Set-up customer meetings in office. Organized conference room for presentations and meetings. Assisted with coalition of loan applications. Set up candidate meetings; prepared agendas and packets. Drafted and typed outgoing correspondence for clients. Answered front desk calls regarding loan questions and procedures. Financial statements: Reconciled Bank accounts and ran. financial statements for all properties. Delinquencies: Posted charges (late fees and interest) for delinquent tenants, mailed out delinquent statements to tenants. Provided delinquency report to property manager. Filing: Maintained cohesive filing system for easy access to information. Adhered to strict deadline schedule, managing several projects with ease. Education and Training Bachelor of Science : Psychology VIRGINIA STATE UNIVERSITY 2002 City , State Psychology General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians. *Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations *Learned benefits of pediatric neuropsychological tests *Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD *Completed work study program upon Graduation, working in this program for four years, including Summers. Certified Life Coach EXPERT RATING-ONLINE PROGRAM 2017 Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered

HEALTHCARE

FOUNDER AND PROJECT MANAGER Summary A result-driven, client-centric, and committed Client Services Officer with over seven years of experience in the financial services industry. Bringing expertise, enthusiasm, and passion to serve above and beyond client's needs, build relationships, and maximize potential profitability and productivity. Highlights *Client Services Management *Portfolio Management *Project Management *Securitization *Corporate Trust *Compliance *Asset-Backed Securities *Insurance *Cash & Collateral Management *General Accounting and Taxation *Strong interpersonal and collaborative skill *Microsoft Office with advanced Excel skills Accomplishments Created raving-fan clients through meticulously maintaining superior provision of excellent client services at all times while serving as a Client Service Officer at Deutsche Bank Achieved high satisfaction from top-tier clients and management for the administration of high-volume trust portfolios expanding department's branding and capacity while working as a Financial Analyst at American International Group Increased the manageability for more than 500 collateral trust accounts at American International Group Experience Founder and project manager October 2012 to June 2015 Company Name Directed and coordinated activities to build an online platform for Vietnam's SMEs and companies Fostered communication internationally with team members on project targets, achievements, and improvements Researched Vietnamese market to assess risk and opportunity to help develop and implement objectives Client Service Officer, Associate February 2007 to October 2012 Company Name - City , State Served as a primary contact for clients; and liaised with manager, trading desk, operations, custodians, and other related third-parties on a daily basis Produced daily report for collateral portfolios totaling over $1.7B utilizing Bloomberg and other in-house systems; and reported them timely and consistently to top-tier clients and upper management Managed monthly and quarterly P&I distribution for $10B of Asset-Backed Securities; served and executed daily administrative and transactional activities on behalf of the client as the primary Trustee; optimized daily investment in accordance with client's direction through an array of permissible short-term and longer-term instruments such as Commercial Paper, Time Deposits, Treasury Notes, Mutual Fund, and others financial products Received 100% client satisfaction rate and achieved all repeated businesses for 5 consecutive years Successfully administered and serviced a brand-new securitized product resulted in an expansion of department's capacity, visibility, and profit during a period of global economic and financial instability Ensured that certifications and reports are received timely and complied with regulatory requirements set forth in the Trust Agreements and/or other governing Legal Agreements Diligently monitored and ensured that account transactions were clear of red flags for fraud, embezzlement, money laundering, false accounting statements, organized crime, and terrorist financing Reviewed and involved in discussions of Legal Agreements, corporate trust insights, Dodd-Frank Act, SEC regulations and banking regulations with internal departments, other major banks and institutions Applied leadership skills through active participation in numerous projects for various system enhancements, cross-business connectivity, innovate services, and overall productivity and efficiency Involved with but not limited to account analysis, reconciliation, and Know Your Customer process Financial Analyst February 2004 to January 2006 Company Name - City , State Managed more than 100 corporate trust portfolios with a combined market value in excess of $15B and consisted of an eclectic variety of financial instruments Effectively administered and reported daily large trust funds for Morgan Stanley, Exxon Mobil Corporation, and Harvard and consistently received high satisfaction from clients and upper management Increased productivity and manageability for 700 collateral accounts through reorganization and restructure Coordinated, reviewed, and reconciled 30 high-profile cash collateral accounts and delivered before deadline Diligently reviewed assigned accounts for compliance with all reporting requirements. Recommended innovative alternatives to generate revenue and reduce unnecessary costs Achieved revenue growth for our department by taking on 10 additional reinsurance collateral accounts Education B.S : Finance , 2004 Rutgers University, Rutgers Business School - State Finance Certified Corporate Trust Specialist, American Bankers Association, New York 2011 Professional Affiliations Women On Wall Street, Princeton in Asia, local charities in Vietnam, Member Since 2007 Business English for Professionals and Entrepreneurs, Founder Since 2015 Vietnam Entrepreneurs of Today and Tomorrow Network, Founder Since 2014 Related Strengths • Excellence client orientation • Work well in a high paced and high pressure environment • Strong problem solving and creative thinking • Technically savvy

BANKING

Camryn Hilliard Professional Summary Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Skills Current trend knowledge Stocking and Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary and Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University of Scranton City , State Expected in 05/2024 Bachelor of Science : Psychology And Political Science Work History Company Name - Sales Associate City , State 02/2020 - Current Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Completed orders through store provided system system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Maintained records related to sales, returns and inventory availability. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Processed product returns and assisted customers with other selections. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pandora news. Tracked stock using company inventory management software. Prepared merchandise for sales floor by pricing or tagging. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant Jewelry products and services. Prepared cash deposits up to $500 with zero discrepancies. Company Name - Sales Associate City , State 08/2019 - 08/2020 Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Developed, marketed and sold full range of clothing products, including Champion and Nike. Completed orders through Untipro system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pacsun news. Maintained organized, presentable merchandise to drive continuous sales. Company Name - Veterinary Technician City , State 09/2018 - 08/2019 Assessed paws, ears and eyes for injuries or infections as part of initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records. Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment. Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures. Assisted veterinarian with wound treatment, administration of vaccines and operations. Assisted Dr. Fanning in performing basic exams and tests such as fecal and blood analysis for all species of patients. Monitored urine and fecal output, completed weight checks and observed appetite during feeding. Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record. Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care. Administer medications, vaccines, and treatments as instructed by veterinarian. Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture. Processed new patients and updated client records with key information using hospital provided software. Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. Languages American Sign Language : Elementary American Sign Language : Elementary

SALES

BUSINESS DEVELOPMENT ANALYST Executive Profile Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Skill Highlights Business systems analysis Project management Business process improvement Forecasting and planning Requirements gathering Scope and project definition Technology architecture analysis Integrated Reporting Information System (IRIS) Portfolio management Budgeting Cost-benefit analysis Functional requirements Requirement tracing User acceptance testing Fixed income modeling Wealth management Valuation specialist SAP Business requirements matrixes Talented public speaker Superb communication skills Advanced problem solving abilities Critical thinking Core Accomplishments Project Management Training Certification. Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training. Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations. Demonstrated experience in system fault diagnosis, developing solutions and managing resolution. Professor of Criminal Justice, Law, and Paralegal. Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels. Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications. Boosted customer service ratings by 33% by developing new processes and improving work flow. Professional Experience Business Development Analyst January 2006 to June 2016 Company Name － City , State Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system. Developed organizational change management strategies. Documented process flows and developed requirements for functional improvements and enhancements.. Conducted activity-based analysis of business processes and made recommendations based on the findings. Analyze "Big Data" and social media data. Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects. Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner. Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process. Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software. Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition. Represent trade-doubler at industry events, including round tables, speaking forums and new business events. Generate effective leads & exceed sales targets for the business. Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development. Business Enterprise Risk Manager January 1998 to January 2005 Company Name － City , State Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks. Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors. Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan. Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases. Forecast the prediction of a cost-benefit analysis during the life cycle of the business and the impact to net worth/earnings for short-term, mid-term and long-term scopes. Business Client Relationship Manager January 1996 to January 1998 Company Name － City , State Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally. Formed a management plan for new client accounts and sales force. Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews. Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems. Initiated leadership, management, completion of projects. Delivered the appropriate application and disposition of business consulting. Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects. Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation. Project Manager January 1990 to January 1996 Company Name － City , State Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch. Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others. Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives. Managed marketing executive proposal writing, group marketing, client development and network team. Education Master of Science : Information Systems-Graduate Business Analytic Certificate , 2017 UNIVERSITY OF PHOENIX － City , State Master of Science : Criminal Justice , 2003 TIFFIN UNIVERSITY － City , State Specialization: Criminal Justice Administration Bachelor of Science : Public Administration , 1997 MYERS UNIVERSITY － City , State Skills Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting.

BUSINESS-DEVELOPMENT

TEACHER Profile I am a highly qualified K-12 Vocal Music Teacher holding a BS in Music Education from Kansas State University and Sterling College. (1999) I believe in building a solid foundation in the formative years and helping students find many different ways to experience music.I lead them to develop passion in music and performance that leads them to continue in Music in Middle, High School and beyond. Providing multiple delivery methods in teaching, assures each student will experience, learn and retain key music knowledge in they way that they learn best. Using Brain Research Strategies, coupled with Multiple Intelligences, HOTS, and Explicit Instruction, I have found a way to teach students Music through all Core areas. Music is a Universal Language. Regardless of gender or race, music looks the same on paper but is experienced in numerous ways through Culture. I am passionate about teaching! Areas of Expertise Trained in Explicit Instruction Trained in HOTS Instruction 4 Years MTSS Leadership Team Corporate Trainer Customer Service Manager Quality Control Specialist Corporate Scheduler Professional Experience 08/2002 to Current Teacher Company Name － City , State Taught K-12 Vocal Music and 9-12 Band Assistant. Responsible for two schools, one Elementary and one Middle and High School. 6-8 Vocal Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet and K-5 at Jackson Elem. At Coleman MS had a Choir of 85 7/8 students and a rotation of 6th Grade Students. Taught General Music and also Choir and performed 3 concerts a year and assisted with Musicals. Horace Mann, rebuilt a new Vocal Music Program from K-8th Grade. Improved Choral Quality and built concert attendance from 40% to 98% in 1.5 Years. Started a select performing group of 3-5Th Graders called Singing Ambassadors. Served as Latchkey Co Director for 3 years and Latchkey Assistant Director for 1 year. Worked in a Dual Language environment for the past 11 years and implemented Dual Language Strategies in my content area. 08/2001 to 07/2002 Teacher Company Name － City , State Taught K-12 Vocal Music and restructured HS Music Curriculum Responsible for Elementary at Windom and MS/HS at Little River Was HS Band Assistant 08/2000 to 05/2001 Teacher Company Name － City , State Taught six sections of each grade level of Kinder through 2nd Grade Students. Gave three programs a year and helped tutor individual students. Accompanied for a select group of 3-5 Grades. 08/1999 to 05/2000 Teacher Company Name － City , State Vocal Music 5-8 Band and 5/6 PE. Taught Vocal Music to Kinder through 8 Grade. Took MS students to contest, and District Choir. Taught Beginning and Advance Band to MS students and took to contest and District Band. Taught 5-6 PE. 05/1995 to 10/1996 Vice President of Human Resources Company Name － City , State Hired all levels of new hires for the CU. Also served as part of the management team. Assisted in new accounts when needed. Provided all hospitality for visitors and Board meetings as well as special events. Worked closely with all people to maintain positive work environment and keep morale high. Assisted with complaints and provided customer service when needed. 01/1994 to 01/1995 Scale Interface Installation Specialist and Customer service Specialist Company Name － City , State Traveled a 3 state area to put COOP scales on computer interface, then train staff how to use our product. Troubleshoot over phone or travel to address issues and follow up. 08/1991 to 11/1993 Quality Control Compliance and Asst Corporate Trainer Company Name － City , State I answered all Presidential Complaints, forwarded complaints to President, was part of the Presidents Council and traveled to Cherry Hill, NJ twice monthly to meet with corporate to make sure we were compliant with other GE Customer Service based companies. Assisted in Corporate Training of Customer Service Representatives. Managed 14 phone reps. Used phone monitors to monitor service provided by my team of 14 phone representatives. Provided feedback and used motivational strategies to improve customer service. Education 1999 BS : Music Education Sterling College － City , State Music Education Music Education After taking a 10 year break from Education and working in Management with GE Capital, I finished and obtained my Music Education Degree. 1989 Select One : Music Education Kansas State University － City , State Accumulated 176 college credits toward Music Education Affiliations Member of KMEA/NEA Member of UTW Member and Executive Council of the KSU Alumni Choir Skills Corporate Trainer, Member GE Capital President's Council, Quality Control and Customer Service Management. Motivational Strategist

TEACHER

VOLUNTEER HR -IVOLUNTEER Summary Sponsorship not required to work in the US A successful Human Resources Professional, with a Masters qualification in Human Resources and experience in a challenging environment Key skill sets include Recruitment - Recruitment efforts, scheduling, posting positions, follow up and offer letters. Seasoned executive with 10 + years Staffing, Technology Recruiting and Staffing experience with a highly successful track record at big firms such as Nokia and also Small-Midsized & Start-up IT services firms. Extensive hands-on experience in recruiting IT talent in the US and India marketplace and driving talent acquisition with sourcing teams. Besides corporate sector, have also been engaged with Non-profit sector in the same role for a while. Key Strength/ Experience include: Extensive experience with high-volume recruiting responsibilities within start-ups and corporate environments. Partnering with hiring managers to understand the skills and background requirements for each opportunity and provide expert advice and coaching to hiring managers throughout the recruitment process. Conduct employment advertising campaigns and programs by developing and managing a network of recruitment and referral resources including but not limited to networking with schools, colleges, minority organizations, state employment services, other employers and professional associations. Participate in recruitment, interview and selection of candidates for all levels of position openings and promote a work environment that openly embraces individuals with diverse backgrounds and experiences. Source, screen, evaluate and select candidates through a structured recruitment process designed to obtain the best candidates. Inform applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information. Utilize knowledge of multiple recruiting sources such as Dice, Monster, Hot jobs, 3rd party vendors, Independent consultants and execute various recruiting strategies. Generate qualified candidates through cost-effective efforts (i.e., alternative sourcing). Utilize a resume database for sourcing and tracking of all candidates. Proficiency with employment interviewing techniques and applicant appraisal. Demonstrated oral presentation and written communication skills. Excellent relationship management skills to develop successful networks within senior management, staffing teams and HR Partners. Ability to handle volume recruiting in a fast paced, (un) structured environment, adhering to strict deadlines. Extensively worked on Taleo tool. Dynamic and result-oriented individual with years of technical recruiting experience, focused in the placement of Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Possess strong technical/business acumen and understanding of technical requirements; deep sourcing skills and experience sourcing passive candidates; excellent candidate assessment skills. Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills. Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity. Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Highlights Experience Volunteer HR -iVolunteer , 06/2009 － 10/2015 Job Profiling - From key job requirements to job postings Provide support for recruitment activities. Researched job boards and resume database to search right skilled candidates. Candidate Suitability analysis for job requirements based on candidate motive and Contacting candidates and scheduled interviews. Monitored job contracts and agreements to be renewed. Conducted reference checks and provided the same information to recruiters. Developed global recruiting presentations for International HR teams. As a Non-Profit sector recruitment, matching unique job requirements with candidate fitment becomes an important aspect in this role. The responsibility covers not just finding the right skill set for the job but also includes trying to do candidate behavioral fitment to the job requirements. The unique requirements are from different walks of life spanning across a broad range of functional areas. Technical Recruiter , 01/2007 － 01/2008 City , State Responsibilities. Technical Recruiter , 03/2006 － 01/2007 Company Name － City , State Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies. Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates. Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle. Consistently # 1 revenue generator (gross margin $ as well as professional placement fee $) for the branch, month after month, and always ranked in the Top 10 Recruiters within the region each month. Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures. Responsible for Full Life-Cycle recruiting including networking, screening and interviewing candidates, negotiating rates and closing. The responsibility includes covering a vast skill set varying from Java, Microsoft technologies, Oracle, SAP, Quality testing, Engineering (software, chemical, mechanical). Also have worked *on Informatica, data modeling and other data warehousing skills that are available in market. Sourced extremely talented candidates under high pressure and short time durations for the client requirements. Managed all the logistics related to candidate placement, monitor their hours of work and client feed back on a regular basis. Experience recruiting technical professionals across various levels and technologies Experienced in recruiting for a variety of technical skill sets and various functional roles in an IT organization. Strong knowledge of sourcing techniques including Internet recruiting, direct sourcing, networking, proprietary targeted search, candidate-to-client matching. Extremely proficient in requirement analysis and communicating it to the potential candidates. Experience with recruiting information/applicant tracking systems. Able to multi-task and work in a fast paced environment. Senior Executive , 06/2002 － 06/2005 Company Name － City Mitra Technology Foundation is an organization working in development sector, which aims at leveraging Information and Communications Technology for this sector. The company in collaboration with different organizations runs recruitment programs to provide required skills at the right places. One such flagship program being run by the organization is "I-volunteer" to map job volunteering opportunities in India and other developing countries across the world with the right skill set. As HR, the job's main thrust areas were Recruitment and Induction. Besides this I was also involved in internal employee communication activities related to HR Policies. The main job activities were Recruitment Scheduling, posting positions Screen/ Initial interview qualified candidates Coordinate interviewing teams and schedule Induction New hire paperwork, and process new hires for integration into organizational functions and systems I had been working on different requirements like medical, teaching, technical and other skills. As the company used to outsource all kinds of skills who were ready to work in this sector, the job included covering not just technology space opening, but also opening in non-technical streams. Other Internal Communications with employees regarding the company policies Liaison for staff on all personnel related matters to appropriate parties (accounting department/payroll, benefit providers, etc.) Participate and contribute to a variety of other HR projects and tasks 5. Education 2002 Initial Screening - Screen/interview qualified candidates through efficient and cost effective methods. Induction - New hire paperwork, and process new hires for integration into organizational functions and systems, including facilitation of new employee orientation Internal Communications. ACADEMIC CREDENTIALS Year Degree University Specialization Balaji Institute of Modern Management － India PM Post Graduate Diploma Management Management 2002 Symbiosis Law College － India MLL Masters Labor Laws and Labor Welfare Labor Laws and Labor Welfare 2000 Bachelor of Commerce H. P. State University － India Bachelor Commerce Commerce Skills .NET, ACADEMIC, accounting, aims, C, C++, closing, cold calling, contracts, client, data modeling, Database, data warehousing, fast, focus, functional, HR, Informatica, J2EE, Java, Linux, logistics, market, mechanical, mentoring, Microsoft technologies, Windows, negotiating, networking, Internet research, Oracle, organizational, payroll, personnel, Policies, presentations, Profit, Quality, Recruitment, recruiting, requirement, SAP, Scheduling, SQL Server, teaching, unique, UNIX

HR

IT COMPLIANCE AUDITOR Career Overview I offer 15 years' experience in various areas of the Information Technology Field. Including five years experience installing, configuring, and troubleshooting computer software and hardware problems. Five years of experience managing software licenses/compliance, coordinating purchases of major projects and volume license contract negotiations. Five years of experience as an IT Compliance Auditor in which I executed PCI\SOX Audits and provided corporate governance. Qualifications Certified Software Manager (CSM) (SIIA) Certified Information Security Auditor ISACA, License 1191038 Current MCP-Windows 2000 MCP ID 2797345 2000 Server Administration Network Infrastructure AFFILIATIONS Information Systems Audit and Control Association (ISACA) Software Information Industry Association (SIIA) Work Experience IT Compliance Auditor 01/2010 to Current Company Name City , State Provide value-added control assurance/governance as it relates to security, e-commerce and industry compliance requirements and controls. Liaise with Information Technology and Operations areas to proactively assess security policy compliance and monitor risk Coordinate external/3rd party auditors, including PCI DSS, SAS 70, Record Retention, and Business Process Improvement reviews Manage internal IT audit engagements including: system platform audits, PCI Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance Manage security control assessments of Payment Systems for merchant boarding and settlement of funds. Coordinate and perform compliance audits in accordance to the information protection, data asset and threat provisions under the Sarbanes-Oxley Acts. Coordinate with Incident Response teams for post-event diagnosis, investigation and documentation. Evaluate information protection governance framework against ITIL, FFIEC, and COBIT best practices. Provide effective project(audit) guidance and leadership to team members and management as it relates to data security and industry compliance Assisted to implement policies on information asset protection, operating system platform security, network security, and acceptable computing resource use Coordinated with the business organizations to ensure the implementation of proper controls and maximum security with a minimum impact to functionality or purpose Performed information security risk assessments and compliance audits for information security processes regarding AS/400,AIX , Windows Evaluated AS/400 system security values, UNIX system security files, RACF SETROPTS parameters, Windows user and workstation policy settings, firewall rule-set parameters, and router configuration files. Evaluated network vulnerability, malware, and port uses Monitored compliance with the organization's information security policies and procedures among employees, contractors, alliances, and other third parties. Assisted in the creation of the roles and responsibilities matrix for SAP user profiles and authorities based on functional groupings Performed the IT audit portion of the internal audit department Annual Plan. Execute those audits, activities, projects, and special services to fulfill Annual Plan commitments. Performed hands-on analysis of multi-platform and application security. Ensure all IT policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and repository / system of record up-to-date as defined by the IT Governance program Interfaces with internal and external requestors as an escalated point and reviews IT artifacts for completeness and satisfaction for the delivery of quality services regarding important issues / priorities, and deadline-sensitive information. MIS Technology & Procurement Analyst 06/2005 to Current Company Name City , State Incorporated corporate wide procedure for ordering software so that every order is tied to a license, a purchase order and an install point. Instituted stricter software installation procedures to help insure only licensed software is installed on a company computer. Incorporated additional Software Media Control Retired obsolete workstations and software packages by implementing a PC Refresh Program and Standardizing software titles. Created a software inventory repository utilizing Microsoft's Share Point Responsible for managing all technology purchases and licensing activities. Centralized and streamlined the technology purchasing activities across JAG to improve speed, reduce costs, and ensure proper record keeping of all fixed assets and software licensing. Maintained License Compliance for our International and Domestic offices Created and enforced Security policies, Procurement policies and Compliance policies Configured Triactive discovery tool, performed software metering and other tasks Negotiated million dollar contracts with vendors such as IBM, Microsoft, McAfee, Symantec etc. Lead contact on a Multi-Million dollar SIIA software Audit in which I saved the company 9.2 million dollars. PC\LAN Support Specialist 01/2000 to 06/2005 Company Name City , State Configured and troubleshot Internet connectivity and network related issues via TCP/IP, DNS, WINS, DHCP, and SMTP on Windows machines Trained new employees on how to install, configure, and troubleshoot customer equipment. Familiar with trouble ticketing system (Magic) in support of tracking customer problems and corrections. Serviced, configured, upgraded, and repaired Compaq and HP computer equipment. Supported Office 97/2000/XP, Outlook 97/98/2000, Adobe Acrobat, Internet Explorer, IBM AS400 Client Access and other end user "shrink wrap" applications along with many homegrown applications. Instructed remote users on how to configure their machines for remote access use, and supported VPN for remote access. Handled remote access issues such as connectivity, modem, and token authentication issues. Familiar with HP Print Server Appliances and HP Jet Admin Created required Domain, Email and Novell user accounts KIX scripting Lead tech on Novell migration to Windows servers Managed Moves/Adds/Changes of Customers and hardware Worked with Symantec Ghost to perform larger roll outs and create a company-wide standard image Worked with Remote Control Software such as DameWare Utilities and VNC Viewer. Installed, configured and supported blackberry's Performed file restores and system backups using CA ArcServe. Education and Training Certificate of Completion -MSCE Prep Course 2003 New Wave Technology Associate Degree : Networking Technology 2003 Bucks County Community College Networking Technology Skills Adobe Acrobat, AIX, ArcServe, AS/400, AS400, business process, Business Process Improvement, change management, Compaq, CA, hardware, contracts, Client, delivery, DHCP, diagnosis, DNS, documentation, e-commerce, Email, firewall, fixed assets, functional, funds, Ghost, HP, IBM, image, Information Security, Information Systems, Information Technology, Internet connectivity, Internet Explorer, inventory, ITIL, KIX, leadership, Magic, managing, McAfee, Access, MCP, Office 97, Outlook 97, Windows, Windows 2000, 2000, 98, migration, modem, network security, Network, Novell, operating system, PCI, policies, processes, Procurement, purchasing, quality, RACF, record keeping, router, SAP, Sarbanes-Oxley, SAS, servers, scripting, SMTP, software installation, Symantec, TCP/IP, troubleshoot, UNIX system, Utilities, VPN

APPAREL

ABOUT Creative communications professional good with implementing PR strategy, writing press collateral and managing press on-site at events, launches and trade shows. Also experienced in maintaining relationships to secure press placements, creating event and launch timelines and strategies and managing influencer campaigns and partnerships. Additionally‚ accomplished and well-versed in ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content and copywriting. Education May 2015 Bachelor of Science : Public Relations The University of Texas at Austin － City , State Student in The Stan Richards School of Advertising and Public Relations VP, UT Austin Public Relations Student Society of America Texas Creative Advertising Sequence  Completed Business Foundations Certificate in Marketing and Management — The McCombs School of Business (UT Austin)  Accomplishments Created personal freelance agency, La Femme New York in May 2015 and secured press placements and launch initiatives for over 6 project-based clients in just 7 months Through strategic social media marketing, increased social media revenue up to $15,000 a month for HATCH Collection  Managed and initiated brand and influencer partnerships garnering over $60,000 in conversion Increased acquisition, engagement and following on social media platforms: 8,000 followers in 5 months at HATCH Collection  Experience 12/2015 to Current Digital Marketing and Social Media Manager Company Name － City , State Executing social and digital communication strategy and providing upper management and CEO with weekly social media schedules and analytical reports Planning, interviewing for and writing weekly strategic blog content (www.hatchcollection.com/blog) Liaising with creative team to create graphics and assets for social media outlets each week Compiling monthly revenue reports across all channels based on social media/Google Analytics and Kissmetrics Influencer/blogger seeding, executing brand and paid partnerships and outreach/sample sending from start to finish — reporting conversion and ROI post campaigns using analytics and CTRs Tracking analytics/results across social platforms and driving engagement and revenue per channel— beat previously-set company goals each month 07/2015 to 10/2016 Fashion PR Assistant (Freelance) Company Name － City , State Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine Event management (NYFW) - worked alongside production team and directors to manage venue logistics and to confirm day-of-show timelines Created media alerts with show/presentation details and blasting alerts to targeted lists Press check-ins / Seating chart arrangements 01/2015 to 07/2015 Digital Marketing Intern Company Name － City , State Social media marketing and analytics. Tracked web and social media impressions via Google Analytics and Kissmetrics highlighting individual Strategized for major social media campaigns ahead of art exhibits and the company's annual art festival -- artists and features and executing market research on how to optimize festival turnout Worked to calculate click-throughs for banners based on site and Google analytics and compiled marketing information and reports to improve annual art festivals Writing and compiling weekly social media calendars based on company and community events. 09/2012 to 05/2013 Beauty Public Relations Intern Company Name － City , State Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service Managed social media for agency and clients Event management for clients— managed press booths for clients for New York City's largest makeup artistry trade show (The Makeup Show NYC) Updated media lists: pitched to Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc. Put together press kits for clients— drafted and distributed press releases to press at Obsessive Compulsive Cosmetics' NYC store grand opening and trade shows (The Makeup Show NYC) Skills Web design and branding PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases PR and marketing software proficiency and experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics Design software proficiency: InDesign, Illustrator, Adobe Photoshop  ADDITIONAL ROLES The Makeup Show, 2015 (Events/PR Intern - NYC), Chaos Cocktails, 2014 (Marketing/PR Intern - Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern - Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern - NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern - NYC) For more: https://www.linkedin.com/in/alyssa-neilson-54054057

PUBLIC-RELATIONS

CO-CEO, THE "JILL-OF-ALL-TRADES" Willing to relocate closer to the company. Summary Hands-on Producer effective at bringing projects from a concept to a reality. Expert in personnel and project management with a passion for overseeing an entire production of a great idea morphing it into a great, inspiring and entertaining film, short, or music video. Summary of Skills Freelance media production crew member with both on-set and office experience. Extensive experience DSLR's & lighting equipment. Talented at creating, producing, supervising and budgeting a diverse range of network and independent productions. Detail-orientated and committed to creating high-quality finished products. Skilled editor with a background in Final Cut Pro 7/X and Adobe Software. Experienced in development, production and post-production with a strong sense of grasping visual aesthetics. Excels at relationship-building organization and making sound judgment under pressure and within tight deadlines. Production Experience 09/2013 to Current Co-CEO, The "Jill-of-all-Trades" Company Name - City , State Create budget forms, call sheets, production schedules, find/hire human and material resources, the liaison between production team and client, conduct research for project, department and company, rent/buy production gear and equipment to ensure high-quality shoots. Produce, Edit, Direct, Write and Film digital media content for website, includes Movies, Music Videos, Short-Films, etc. Updates Social Media pages such as YouTube, Facebook, Instagram, and Twitter. Take online courses to better the company such as "Branding & Growing A Following through Social Media". Create unique and inspirational concept videos to brand to target audience (13-35years old). Create and manage the D.R.E.A.M website: www.dreamprods.com Make unique and colorful graphics for website and social media outlets via Photoshop or Illustrator · Organize and produce events, films, shoots, workshops and art showcases, such as D.R.E.A.M theWORKSHOOT Series · Brand D.R.E.A.M's message and purpose as a company · Create a business plan, finding investors, clients, and corporate clientèle. The liaison to anyone and any company who wants to connect with D.R.E.A.M. Train incoming interns and employees 08/2015 to 08/2015 AC & Crew Member Company Name - City , State Collaborated with team leadership and other key stakeholders on key editing and production decisions. Operator Canon EOS Camera to capture Music Video. Give artistic and visual perspective to capture cinematic purpose and storytelling. Location scouting and storyboarding. Drafted film budgets and monitored expenditures. Set up equipment for production day; lights, camera, music, etc. 08/2014 to 08/2014 Production Crew Member (Contract-Hire) Company Name - City , State Answering and directing phone calls. Picking up and dropping off equipment, payroll documentation, lunch, etc. Maintaining office, craft service, office supplies, assisting the wardrobe crew, the A.D, and Producer. Distributing NDA's and ensuring signature of production crew members. Assistant with the breakdown of the set. Apart of clean up crew. 09/2013 to 08/2014 Multimedia Intern Company Name - City , State Film, direct and edit events on campus; Commencements, Conferences, Open House, Convocations, etc. Assist, direct, edit or produce student projects/films/shorts. Scriptwriter and Script Reviser for student films, personal films and off-campus productions Develop pre-productions; storyboards, budget forms, casting calls, and production meetings. The active 1st Production Assistant; organize schedule, delegate work to crewmembers, etc. Assist the MSU Spokesman Newspaper with Media Journalist needs. Manage rental equipment from the DMC. Create digital media for multiple departments on campus. Assist with live taping with MSU's Bear TV. 08/2013 to 02/2014 Intern Company Name - City , State Location scouting for MFIC's Interviews. Transcribe Interviews for MFIC. Assistant Editor on "Real Marylanders Reel Jobs". Gather information on Maryland current film market. Arrange and consolidate workloads to meet deadlines; stress the importance of teamwork. 01/2014 to 01/2014 Production Assistant (Temp-Hire) Company Name - City , State Handled performance contracts, talent release forms, minor release forms and confidential audition results. Registered potential contestant(s) along with family and friends. File production contracts in Production Office. Load and unload production equipment. Direct traffic and answer questions for 2,000+ contestants. Helped head producers maintain, direct and organize contestants into in audition room. 01/2013 to 09/2013 Production Intern Company Name - City , State Support the development and production of SpiceRack Productions Inc. Help create and design website. Conduct script breakdown and contribute to script/treatment changes. Research topics for proposals; help organize show, funding and equipment for producers and talent. Manage and direct SpiceRack's social media network such as Twitter, Facebook, Tumblr, Instagram, etc. Accompany staff and crew on remote shoots when possible. Assist producers as assigned. Education 2014 Bachelor of Fine Arts : Film/TV Production & ScreenWriting Morgan State University - City , State , USA GPA: GPA: 3.7 GPA: 3.7 Magna Cum Laude Honors Graduate 2008 High School Diploma Colony High School - City , State Languages Beginner in Spanish and Chinese (Mandarin). Skills -Mac and PC User. -Experienced with Canon EOS and other DSLR camera operating systems   -Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Publisher), Adobe (Photoshop, Premiere, Illustrator, and Lightroom) and expert in Final Cut Pro X. -Expert in Social Media Outlets: Twitter, Facebook, Vimeo, Instagram, LinkedIn, Pinterest, WordPress, Tumblr, Blogger, Snapchat, Vine, IndieGogo and KickStarted. Marketing Skills, creative strategies, social campaigns, etc.within platforms.

DIGITAL-MEDIA

PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental and legislative affairs Social media Event planning and logistics Public speaking Copywriting and copyediting Microsoft Word and Excel expertise Strong communication skills Experience 10/2015 to 08/2016 Program Manager Company Name － City , State Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Developed and implemented communication strategies and information programs. Gathered and analyzed data on community needs and interests. Developed and published a monthly citizen newsletter. Organized public appearances, lectures, contests and exhibits to increase product awareness. Designed web and other content, including monthly newsletters and promotional calendars. Managed the editorial content, design and distribution of the external company newsletter. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Developed corporate communications strategies and programs, including project timelines. Coached less experienced public relations staff members on corporate communications practices. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Implemented SEO strategy, resulting in [Number] % increase to website hits. Used software to manage efficient delivery and track content drafts. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Researched industrial and technical information to quickly come up to speed with unfamiliar industries. Maintained awareness of digital trends and new emerging technologies and platforms. 08/2011 to Current Office of State Representative Intern District Director City , State Recruited, trained and supervised 8-12 new staff members, interns and volunteers each year. Reviewed staff work and gave comprehensive and constructive feedback. Developed a 28-page training manual for new interns and volunteers. Developed training program for specific, assigned job tasks, including database management and constituent casework. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned and publicized events, including securing more than $150,000 in sponsorships. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Attended community meetings and forums to answer questions, address complaints and explain procedures. Collaborated with community members to educate the public regarding issues such as constitutional amendments and newly enacted legislation. Received and screened a high volume of internal and external communications, including email and mail. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote newsletter copy and presentation materials for special projects. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 01/2012 to 05/2012 Intern Company Name － City , State Identified customer needs through market research and analysis. Tracked communication regarding clients using print and electronic media. Education Bachelorof Science : Public Relations University of Texas at Austin Public Relations Bachelor of Journalism : Broadcast University of Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research and analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets

PUBLIC-RELATIONS

INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) Summary Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring information systems and network security, and information systems security programs in support of the Information Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary. Highlights Self-directed Results-oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization by developing more efficient filing system and customer database protocols. Experience INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) 01/2012 to 11/2015 Company Name City , State Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the network infrastructure. Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND) efforts. Chief Steward 01/2000 to 01/2012 Company Name City , State Defended the interest of the federal employees at Fort Sam Houston, TX.  Assigned cases to stewards based on their skill sets  Managed the receptionist area, including greeting visitors and  responding to telephone and in-person requests for information.  Prepared employee's rebuttal to grievances.  Organized files, developed spreadsheets, faxed reports and scanned    documents.  Participated in arbitrations, mediations, and Alternate dispute resolutions. Education Associate of Science : Business Administration 1980 Richard Bland College City , State Business Administration Skills Excellent attention to detail Fast Learner Ability to work under pressure Excellent problem-solving abilities

INFORMATION-TECHNOLOGY

MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite SharePoint, Citrix, Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written, Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On-Time Goal Achievements of 95% Proficiency Rate Experience Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor 05/2012 to Current Company Name City , State Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants. Also manage project risk through comprehensive mitigation assessment and planning techniques. Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment. Actively manage the work efforts of multiple functional resources through the project plan. Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals. Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation. Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Prioritize and perform a variety of concurrent tasks with minimal direction. Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests. Strong time management skills and sense of timeliness in meeting commitments. Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis. Met overall goals with 95% proficiency rate. Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques. Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign. Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content. Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation. Develop contingency plans to meet compliance requirements with company practices. Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals. Responsible for campaign design and production and distribution. Project planning, scheduling, tracking and reporting. Proven project management skills with ability to execute and drive stakeholder agreement. Spreadsheet, database and relevant project management experience. Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently. Write and manage "standard content" used for client communications. Strong detail-orientation and problem solving skills with effective planning, time management and organization skills. Ad-hoc project and reporting on an on going basis. Project Manager 01/2007 to 01/2011 Company Name City , State Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests. Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production. Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs. Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices. Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities. Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations. Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed. Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management. Perform quality review and escalate timeline issues and risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 to 01/2007 Company Name City , State Officer, Marketing Specialist 01/2000 to 01/2004 Company Name City , State Executive Assistant/Office Manager 01/1997 to 01/2000 Company Name City , State Education Villanova University - Six Sigma Green Belt Certification 2010 Advanced Project Management Certification and Project Management Essentials 2007 WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 2012-2013 Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs 2013 King's College City , State Diploma : Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written

BANKING

SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR Professional Background Over 20 years of experience with a diversified background Facilitator, contingency planning, A seasoned Information Technology leader, team player, and technologist with the ability to evaluate problems, develop strategies, and implement Information Technology (IT) solutions. More than 15 years progressive experience developing and implementing logistics and IT system support for aircraft and logistics and healthcare management information, and command and control systems. Particularly adept at handling change, start-up, and problem situations involving business processes and supporting IT systems. Directed the successful implementation of financial, healthcare, logistics management, and technical information systems. Completely knowledgeable and experienced in support planning techniques for weapon, logistics, transportation, security, healthcare and management and critical mission computer systems architectures. Support provided ranges from that of a technical (systems or functional) contributor, program manager, and/or business developer, to consultant, depending on the needs of the program or customer. Skill Highlights Strong medical ethic Problem resolution ability Professional Experience 10/2001 to Current System Administrator/Assistant Supervisor Company Name － City , State Edwin Combs, Supervisor (618) 229-2955. Assistant to the AMC/A4 IT Supervisor. A Functional Systems Administrator (FSA) at Scott Air Force Base for AMC/A4 logistics systems. The A4 focal point for integrating USTRANSCOM, AF MAF and AMC logistics, C2 and logistics management IT systems to insure a seamless and user friendly system that support the Mobility Air Forces global reach mobility missions. Primarily insures that basic IT infrastructure, policies and programs support the worldwide enterprise logistics system for delivering and implementing the "Lean Logistics" framework needed to provide support for AF e-log 21 initiatives needed to integrate with DoD, Joint and AF support for the War Fighter. Understand technologies, such as XML, JAVA and interface and communications technologies needed to support AF and AMC efforts in the areas of technical data, logistics management, and business intelligences implementation, distribution and user access at all levels of the mobility enterprise. Additionally, completely understand technologies such as, Transactional Processing Systems , UNIX, Windows, Publish and Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools and Wireless Networks, etc. Provides technical advice on the design, development and sustainment of management and C2 logistics systems. Assists with development of functional guidance for new systems and for major system modifications and system integration needed to support logistics and operations planning, management and execution of business processes needed to support AMC Mobility 21 operational concepts and AF digital technical data in the 21st Century. Ten years specialized experience in diagnostics and troubleshooting of personal computers and LAN (Local Area Network) related components on Windows Vista, XP, and 2000 Networks for up to 750 users. Configures user accounts and security groups in Directory and Resources Administrator (DRA). Lead technician on setting up private network shipped to off-site bases to include Microsoft Server 2003 and Active Directory. Created Standard Operation Procedure (SOP) for VTC and an Operating Instruction (OI) for Communications Security (COMSEC). Coordinates, Schedules and provides training to users on VTC equipment, Tandberg's, VoSIP telephones and all other computer related equipment. The divisions Primary Video Teleconference facilitator for eight years. Maintains one VTC room for unclassified and classified VTC's. Responsible for all coordination and setting up of all VTC's, approximately 30 a month. Primary COMSEC Responsible Officer for the commands VTC. 07/2000 to 01/2002 HealthCare Consultant Company Name Directed and successfully implemented health screenings, to include blood pressures, cholesterol and diabetes testing at Fortune 500 companies such as Daimler Chrysler and Union Pacific Railroad. Database management using a Health Risk Assessment tool. Analyzed the data to provide the companies with detailed metrics on their employee's health assessments. Contacted all the major Health organizations to request informational materials and in addition created fact sheets to be presented to the individuals regarding their results from the screening. Answered general questions and often recommend customers to contact their physician. Provided educational materials for customers and contact information if customers needed physician assistance. 12/1999 to 07/2000 Clinical Research Associate Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. 12/1997 to 12/1999 Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. United Healthcare. ROHO Incorporated. Education and Training Masters : Information Management Webster University － City , State Information Management Bachelor of Science : Health Education Southern Illinois University － City , State Health Education May 2004 Master of Arts : Computer Resource and Information Management Webster University Computer Resource and Information Management Coursework; Program Management' Systems Analysis and Design, Database Management, Security : Business Administration Business Administration 1996 Bachelor of Arts : Community Health Education Southern Illinois University Edwardsville IL Community Health Education 1993 Associate of Science Southwestern Illinois Community College May 2004 Microsoft Certified Systems Engeneer MCSE (Microsoft Certified Systems Engineer) Certification Managing and Maintaining a Windows Server 2003 Environment Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure May 2004 Security + Certification Skills Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis and Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML

HEALTHCARE

DIRECTOR OF ENGINEERING Summary Director / Vice President of Operations, Engineering, & Supply Chain Industries: Capital Goods Manufacturing, Gaming, & Technology Consistent on time product launches during company's largest growth period Successful implementations of lean factory methodology SUMMARY 12 years manufacturing, operations, engineering, GSC, NPI/NPD, project management, ERP systems, configuration management, data analytics, and business intelligence. Skilled at mixed model, cellular production, lean factory, data-driven KPI's, for electromechanical manufacturing, with progressive increase in leadership responsibility and a proven record of culture turnaround and team performance Highlights OMNEX, '16 High Performance Leadership Toolkit, '14 Crucial Conversations, VitalSmarts Inc. 12; Microsoft Project Management Essentials, '11 Microsoft SharePoint Essentials, '10 Technology Skills AutoCAD, Siemens PLM, SolidWorks PDM Tableau, PowerBI, Cognos, TM1 MS Access, Project, Visio, SharePoint Designer JIRA, Confluence MS Dynamics AX & GP, Epicor Published Inventor - USPTO #8,684,847, commercialized $1m revenue per year Experience Director of Engineering , 01/2004 to 01/2016 Company Name － City , State Capital goods manufacturer, software developer for hospitality & gaming, $1b sales, 3k employees Major customers: Las Vegas Sands, MGM Resorts, Caesars Entertainment, Wynn Resorts, Boyd Gaming '14 - '16 Director of Manufacturing Engineering (Operations Engineering) Reported to VP Operations, 3 direct report teams, 15 indirect engineers, analysts and technicians Directed all product launches, training, system controls, capital equipment, and product compliance Administered strategic planning and management of department P&L, OPEX $5m and CAPEX $2m Key Contributions & Accomplishments. Product Launch output doubled YOY, matching quality & on time delivery, with same resources and multiple supplier sites in East Asia and Latin America, achieved through greater process rigor - design and process FMEA for past 3 product cycles, and instituted project MIS for global reporting. Presented semi-annually to BoD, ELT, and Investors/Analysts on NPI/NPD strategies and initiatives. Lean Manufacturing implemented saving $200k (5%) inventory, 15% increase production capacity, directing kaizen lead events Operations-wide, redesigning production/warehouse to mixed-model one- piece flow, reducing quality defects 95% YOY, all in 1/3 the same space. Customer Service quality level defects down from 65% to below 1%, developing real-time KPI's with continuous feedback loop creating a new standard of service excellence. Employee Development & engagement increased 20% YOY, by coaching direct reports, mentoring people leaders with a system of accountability, independent work ethic, and continuous improvement '12 - '14 Senior Manager of Enterprise Resource Planning (Configuration Management) Reported to , 6 direct reports, programmed and maintained all ERP system controls for company operations, 1 million SKUs, 25k product orders and 50k service orders per year Key Contributions & Accomplishments. Configuration Management expansion tripled product line support realizing additional $50m revenue, utilizing 170 dimensions and 180,000 total variables Cole S. Grundstedt - Page 2 [email protected]. 1 (702) 353-0976. Order Fulfillment system streamlined increasing quarterly direct sales 16%. Doubled output for outgoing service orders, merging 2 enterprise systems & eliminating data redundancy. Business Intelligence forecasting solution developed, reducing inventory carrying costs by 20%, increased customer quality by 60%, increased demand visibility 12-fold. Strategic Planning decision analysis led for global ERP core system migration budget of $10m '09 - '12 Manager of New Product (Project Management & NPI/NPD) Reported to , 5 direct reports, oversaw project managers liaising with engineering, operations, & service departments, timely launch of new product, procedural training, & data distribution Key Contributions & Accomplishments. Program Management partnership with Global Marketing accelerating NPI time-to-market by 70%. Industrial Engineering CMM program implemented reducing outages by 96%. Systems Management automation tracking program developed reducing service fulfillment 30%. Senior New Product Engineer, Manufacturing Engineer, and Project Manager , 01/2004 to 01/2009 Company Name － City , State Supplier quality defects driven to 4-year low creating supplier scorecard, qualifying suppliers on 4 continents. Project managed customized product for 3 corporate accounts earning $15m in sales. Production capacity increased 33% by launching cellular production method using one-fifth the space. Performance Assessment Intern , 01/2002 to 01/2003 Company Name － City , State Data Center Network Engineer) - built & maintained 50 servers, 10 RAID5 disk arrays & three 20kVA UPS stacks, developing PM schedule for 85% downtime reduction. Education Master of Business Administration : Finance and Marketing , 09 University of Nevada Finance and Marketing Magna Cum Laude, top 5% of class Bachelor of Science : Industrial and Systems Engineering University of Southern California － City Industrial and Systems Engineering 4-time Dean's list Professional Affiliations Certified Project Management Professional (PMP)®, Project Management Institute (PMI) · Member Beta Gamma Sigma Business Honor Society · Member IEEE Engineering Management Society · Member NESA National Eagle Scout Association Professional training DFMA, Design for Manufacturing and Assembly, OMNEX, '16 · GD&T, Geometric Dimensioning and Tolerancing, Skills AutoCAD, automation, budget, Business Intelligence, CMM, coaching, Cognos, Configuration Management, continuous improvement, Customer Service, decision analysis, delivery, dimensions, direct sales, directing, ERP, Enterprise Resource Planning, forecasting, Global Marketing, Industrial Engineering, inventory, Latin, Leadership, Lean Manufacturing, Director, market, mentoring, MS Access, MS Dynamics, Microsoft Project, Microsoft SharePoint, SharePoint, migration, MIS, enterprise, Network Engineer, PDM, PLM, Program Management, Project Management, quality, RAID5, real-time, reporting, sales, servers, Siemens, software developer, SolidWorks, strategic planning and management, Strategic Planning, Systems Management, Tableau, Employee Development, Visio

ENGINEERING

ACCOUNTANT I Summary Flexible A ccountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Strong communication skills Effective time management Analytical reasoning Detail-oriented Account reconciliations Customer-oriented Flexible team player Superior research skills Experience Accountant I 08/2014 to Current Company Name City , State Set up new jobs and new hires in the Profitool accounting software. Prepare weekly invoices and perform research to resolve billing/payroll issues. Collect on aged receivables and report to management on a monthly basis. Perform reconciliation of accounts and make necessary entries and adjustments. Perform accounting analysis and conduct special accounting related projects at management's request. Examine accounting documents to verify completeness and conformance with specific accounting requirements. Trace and reconcile records of financial transactions. Check accounting transactions to ensure proper support documentation. Staff Accountant/General Accounting Supervisor 03/2011 to 08/2014 Company Name City , State Assisted billing department staff with error resolution and direction on new issues. Resolved pricing, quantity, and sales or fuels tax errors on invoices for customers. Responsible for all accounting aspects of the Arguindegui Oil Company II (AOC). Reconciled purchases clearing and outstanding bill of lading report with accounts payable and tied to the general ledger monthly. Assisted with and helped coordinate month-end ledger process. Performed monthly closing of purchase order, bill of lading, and sales order modules. Responsible for journalization of recurring entries, investigated and resolved miss-posted transactions, monitored and managed month-end accruals, and performed bank reconciliations. Reconciled fuel and product inventory. Prepared and submitted reviewed trial balance to Controller. Kept current buyer listing of Texas End-User and Agricultural Exemption Signed Statement numbers and verified that exempt purchaser's statements were on file and licenses were not expired. Identified and segregated total of exempt gallons sold to governmental agencies. Reconciled listings of exempt buyer gallons purchased with report from Sage MAS 200 ERP, and prepared/filed federal and state fuels tax report forms. Prepared and filed quarterly Texas Motor Fuel Transporter Report form. Prepared and filed Texas Sales and Use Tax Return. Provided satisfactory responses to external requests for data. Ensured AOC complied with tax and regulatory authorities. Produced monthly trend reports and ad hoc investigative analyses. Accounts Payable Clerk 12/2010 to 03/2011 Company Name City , State Reviewed/entered invoices and booked manual checks for all electronic transactions. Performed other duties such as filing and organizing supporting documentation for check runs. Tax Associate 12/2008 to 04/2011 Company Name City , State Prepared tax returns, processed Refund Anticipation Loans and Refund Anticipation Checks, and served customers. Associate Administrative Assistant 01/2009 to 10/2010 Company Name City , State Provided significant level of administrative support to the Mid Rio Grande Border Area Health Education Center (MRGB AHEC) Executive Director. Managed daily operations of the programs under the MRGB AHEC. Performed all functions of accounting which included payroll, payroll reports, accounts payable, accounts receivable, reconciling cash accounts, and preparing monthly financial statements by department, on a consolidated basis and on a budget basis. Performed grant accounting and prepared all grant reports in order for the organization to receive its grant funds. Assisted in monitoring budget. Compiled statistical and financial data for reports. Assisted in maintaining equipment inventory. Coordinated travel arrangements for staff. Maintained employee records. Administrative Assistant/Bookkeeper 08/2008 to 01/2009 Company Name City , State Responsible for input, maintenance, and reconciliation of all accounting systems and recordkeeping including budget, purchasing, personnel procedures/files, salary & fringe benefits, insurance, contracts, taxes, and revenue-producing activity. Work-Study Student Employee 09/2007 to 04/2008 Company Name City , State Fulfilled general office duties, worked with The Raiser's Edge 7 fund-raising software, assisted with preparations for events, and performed basic use of TAMUS' Financial Accounting Management Information System. Work-Study Student Employee 02/2004 to 05/2005 Company Name City , State Performed general office duties which included filing, making copies, answering phones, sending faxes, shredding, and assisted in the distribution of paychecks, etc. Education Master of Professional Accountancy : Accounting 12/15/2012 Texas A&M International University City , State Bachelor of Business Administration : Accounting 08/07/2008 Texas A&M International University City , State Languages Bilingual English/Spanish. Skills Microsoft Office Accounting Software: Sage MAS 200 ERP, Peachtree Complete Accounting, QuickBooks Pro, Profitool

ACCOUNTANT

CONSTRUCTION WORKER Summary Hardworking shipping and receiving clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Logistics Shipping and receiving Punctual and reliable Detail oriented Adaptive team player Strong problem solver Multi-tasker Fluent in Spanish Experience Construction Worker October 2011 to Current Company Name － City , State Completed residential and commercial construction projects with minimal or no supervision. Retail Associate November 2012 to September 2013 Company Name － City , State Offered exceptional customer service to differentiate and promote the company brand. Balanced the needs of multiple customers in a fast-paced retail environment. Prevented store losses using awareness, attention to detail and integrity Facilitated quarterly physical inventory counts. Quality Assurance Clerk August 2006 to September 2011 Company Name － City , State Answered customers questions and addressed complaints in person and via phone. Resolved delivery issues for carriers, warehouses and customers. Documented pilfer and damaged inventory. Presented customers with bills, receipts and collected payments for shipments picked up. Organized and scanned inventory minimizing company loss. Monitored shipments to guarantee on-time delivery. Forwarded client-related quality and service issues to the appropriate manager for resolution. Package Handler August 2005 to August 2006 Company Name － City , State Worked at a rapid pace to meet tight deadlines. Cleared damaged items while loading freight. Redirected and organized outbound shipments. Operated powered pallet jacks and forklifts safely, with a 0% incident rate. Education High School Diploma : 2005 Moneta High School － City , State Skills Energetic work attitude, following directions, able to lift 75 lbs, organized, responsible, strong work ethic, dependable, reliable

CONSTRUCTION

MANAGER- ADMINISTRATION & FACILITIES Executive Summary A motivated administrative professional seeking a position in a challenging environment. Over 8 years experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done." Core Qualifications Compensation/benefits administration Change management Inventory control Staff development Operations management Policy/program development Skilled negotiator Supervision and training Computer-savvy Travel administration Schedule management Self-starter Deadline-oriented Spreadsheet development Professional Experience Manager- Administration & Facilities January 2007 to January 2011 Company Name － City Responsible for managing all the travels & transport related official activities while maintaining the healthy work environment & discipline and handling various company vehicles. Coordinate for air travel & hotel bookings arrangements and conference hall bookings also travel arrangement of visa for official purpose as per requirement while accountable for boarding & lodging of Management Heads and guests Liaise with vendors for purchase orders, Vendor Reconciliation, invoices & agreements, ensuring timely payments. SAP knowledge in efficient inventory management and vendor management. Liaise with various authorities and departments for smooth commercial operations for shipment of good/material between outlets. Maintain & update the premise lease agreement in liaison with various Government agencies like - Electricity Office, Municipal office, Telecom office etc. Handle & oversee the Allocation of Workplace, Telecommunication, IT infrastructure & other regular necessities to the employees at the facility Responsible for maintaining hygienic surroundings by efficiently managing various branch operations activities. Coordinate Housekeeping and Security management services and activities with other departments and assuring that the staff follows established safety regulations in the use of equipment & supplies at all times. Maintain & control uniform needs for departmental staff. Requisite all supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment Up keep and maintenance of equipments and machines, scheduling of cleaning shift wise, maintaining the visual appearance and aesthetic décor of the premises, problem resolution, job safety practices etc Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Complete Event management for all the meetings and conferences and internal event of the Organization, Accountable for all the utilities & maintenance of office furniture including procurement of office furniture & equipments, various outsourced services like Security Services, Printers, Stationery Suppliers, Electrician, Water Suppliers and Travel Agents etc. Assistant Manager January 2006 to January 2007 Company Name － City Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews. Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Successfully established effective systems for record retention by creating database for daily correspondence tracking. Training & Administration Manager January 2004 to January 2006 Company Name － City Analyzed each department's training needs and developed new training programs based on the analysis.Designed training modules that implemented strategic business practices and organizational behavior training concepts Designed and developed training and development programs based on both the organization's and the individual's needs. Considered the costs of planned programs and kept within budgets. Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as line managers, accountants and senior managers at board level. Devised individual learning plans. Produced training materials for in-house courses. Assisted in managing the delivery of training and development programs. Ensured that statutory training requirements were met. Evaluated training and development programs. Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups. Develop the use of alternative learning methods in practice such as coaching, e learning, clinical supervisor, shadowing to support the workforce development benchmark Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Handling the housekeeping, general maintenance & formulating administrative policies. Arranging requirements such as transport facility, guest house, etc. handling out-sourced staff, suppliers, budget, equipment / materials and inventory control. Designing the Annual Budget which contains the entire expenses in General Admin, Infrastructure, repairs and maintenance for the financial year. Monitored training costs to maintain the training budget. Created testing and evaluation procedures.Effectively trained instructors and supervisors on techniques for managing employees.Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs. Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education BBM : Business Managment , 2000 MYSORE UNIVERSITY INDIA － City , State , India E commerce Skills Proven written and oral communication skills • Proficient in managing business correspondence • Ability to organize personal work priorities • Knowledge of filing and updating records • Ability to make travel and accommodation arrangements • Light bookkeeping knowledge • General office procedural knowhow • Ability to work independently and as part of a team • Ability to type at least 35 WPM • Excellent organizational skills • Expert in handling office equipment • Internet savvy with expertise in Microsoft Office • Excellent customer service orientation • Ability to research and analyze data effectively • Exceptional attention to detail and interpersonal skills • Strong ability to use standard business software and applications • Demonstrated ability to remain self motivated at all times • Able to manage stress • Flexible in working hours

BPO

BUSINESS DEVELOPMENT REPRESENTATIVE Summary Dedicated Business Development Representative who is a detail-oriented self-starter and congenial salesperson who has excelled in closing percentages. Background in inside sales and customer service. Skills FCA Kain Automotive training (3 steps to digital success) Chrysler Certified Employee  CRM training Highlights Seasoned in conflict resolution Strong organizational skills Energetic work attitude Adaptive team player  Telephone inquiries specialist Multi-line phone talent Exceptional communication skills Excellent time management Leadership abilities Quick Learner Experience Company Name City , State Business Development Representative 07/2016 to 10/2016 Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Responded to all customer inquiries in a timely manner. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Company Name City , State Internet & Social Media Manager 12/2015 to 07/2016 Answer customers' questions about products, prices, availability, product uses, and credit terms. Recommend products to customers, based on customers' needs and interests. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support. Create and publish gravitating posts on various social media forums (Facebook, Twitter, Instagram, etc.). Respond promptly to all reviews regarding the company. Compose and send compelling email blasts weekly to generate business. Conduct weekly meetings discussing current sales percentages of the Business Development Department. Update information on the company website frequently. Company Name City , State Manager 10/2014 to 04/2015 Trained new employees and brought them up to the restaurant standards. Finished all tasks in a timely manner. Oversaw all customer complaints and assist the problem correctly for the best benefit of the customer and the store. Company Name City , State Server & Lead Bartender 04/2012 to 07/2015 Provided excellent customer service. Worked closely with other servers and kitchen staff to ensure that the restaurant runs efficiently. 

BUSINESS-DEVELOPMENT

SALES Career Overview Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skill Highlights Time management Meticulous attention to detail Microsoft Office proficiency Invoice processing Travel administration Scheduling Self-starter Meeting planning Core Accomplishments Calendaring   Planned all meetings and travel for CEO. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Planning   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Experience Sales October 2014 to Current Company Name － City , State Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Freelance January 2014 to Current Company Name － City , State Arranged appropriate travel, visas, agendas, necessary contacts and country information.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Managed desktop publishing and proposal and memo typing. Executive Assistant Executive Assistant February 2011 to July 2013 Company Name － City , State Sole assistant for Eastern half of North America Highly versed in linguistics, strategic writing and language. Composed marketing documentation in addition to territory-wide email Prepared and processed expense reports, enforced mandatory budget policies for sales account managers Simultaneously managed calendars of numerous executives Booked travel, both international & domestic Managed facility logistics, vendor maintenance Managed training classes ranging from 5 to 50 guests for McAfee's New York City office Staffed conferences held at the Jacob Javitz center in New York City as well as Las Vegas' boutique hotel The Venetian Planned and attended quarterly reviews in five regions across North America. Human Resources representative for New York City; conceptualized and placed into action a uniform on- boarding manual Fully versed in sales and operational data, forecasting Assisted, and more importantly was trusted, in details of personal matters. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as Executive Assistant to the national sales manager, marketing manager and senior product managers. Initiated and updated yearly dealer agreements and dealer applications. Approved travel expenses and reimbursement requests. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Supervisor June 2006 to February 2011 Company Name － City , State Oversaw staff ranging from 2-10 employees per shift Observed established trends to market purposefully, divided sales into micro-segments, in order to increase RTD sales Utilized revenue data along with environmental factors as primary source of research based upon direct contact with consumers. Education Bachelor's : Anthropology Hunter College － City , State Emphasis in Linguistics Skills Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements Additional Information LINKS http://www.linkedin.com/in/rachellascalla

SALES

CORPORATE ACCOUNTANT Summary I am a highly motivated, hardworking College Graduate with hands on experiences in daily accounting practices looking to obtain a position with a company where I can utilize my analytical abilities and professional skills acquired through academic preparation and work experience. I am an accounting professional recognized for my self-starting abilities and skilled in regulatory reporting,accounting operations and tax accounting. I am matriculate, results-oriented and solution-focused individual with great motivational and leadership qualities that work extremely well under pressure in a team setting as well as on my own. Areas of personal strengths include but are not limited to: Highlights Organizational Skills Communication Skills Time Mgmt. Skills Great Motivator Analytical Abilities Reliable Delegation of Duties Multitasking Abilities Work Ethics Problem Solver Prioritizing Ability Self Starter Punctual SAP Microsoft Great Plains QuickBooks Microsoft Outlook Familiarity Microsoft Access Knowledge Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Complex problem solving Strong organizational skills SEC and call reporting proficiency General ledger accounting Superior research skills Flexible team player Advanced computer proficiency In depth familiarity with Microsoft Excel Microsoft Word Proficiency Microsoft Power Point Microsoft Publisher Knowledge Experience Company Name City , State Corporate Accountant 04/2013 Prepare accurate and timely financial statements and supporting financial information. Prepare daily journal entries and general ledger account reconciliations. Prepare and analyze monthly/quarterly/annual financial statements and management reports accurately and in a timely manner. Record and maintain fixed asset purchases and applicable depreciation and amortization schedules. Prepare variance analysis to budget and forecast. Support in compilation of annual and periodic budget information. Prepare and maintain in good standings and according to GAAP standards various marketing schedules in various currencies. Review, code and process employee expense report in multiple countries and currencies. Assist in meeting Tax Compliance including, Annual Corporate Tax Filings and Regulatory Local and International Certifications. Prepare and reconcile monthly Goods and Services entries. Reconcile all corporate banking transactions. Complete monthly cash flow analysis. Perform daily routines and month end procedures. Respond to various queries and requests from external/internal auditors. Ensure GAAP are being applied appropriately. Prepare timely and accurate Net Assets Values, yields, distributions, and other fund accounting outputs for subsequent review. Prepare intercompany netting (off-set warrants) for the affiliate companies. Record accurately, and in accordance of the department policies and procedures, such accounting records as securities positions, corporate actions related, and journal entries. Reconcile various accounts, or review reconciliations prepared by others, and promptly researching and correct any variances. Identify exceptions and problems affecting accounting records and prices, efficiently communicating same to management, and actively assisting in their proper resolutions. Assist, as assigned, in preparing audit schedules, compliance reports, N-SARs, tax returns, financial statements, or other reports. Write detailed reports periodically to management on company activities and other related issues. Research, as assigned, certain assets in fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of the distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations. Institutional accountings processes also include preparing, reconciling, and distributing entity reports to/from marketing, separate custodians and investment management. Company Name City , State Accountant 05/2011 Responsible for the preparation of financial statements for owners review, company partners and investors, as well as outside auditors. Perform monthly analysis of general ledger account activity;record journal entries and accruals, calculate variances to forecast future trends in the market; perform reconciliation of various accounts, fixed asset administration and depreciation expense allocation; record various employee benefit accounting. Supervision of accounts payable process and accounts receivable billing process, Payroll input and reviews to outside payroll vendor. Provide tax compliance support as needed for various government and state reporting agencies - CAT and Sales and Use Tax. Maintenance of various spreadsheets to support financial transactions and analysis and verification of various business related expenses. Bank and credit cards reconciliations and various treasury functions, including bank liaison and cash flow management between various bank accounts. Employee reimbursements and allocations. Assist in preparation of audit papers for year end audits with outside auditors. Participate in the annual budget preparation for the Company and interim forecasting. Respond to internal employee and external customer requests as appropriate. Assist in executing company policies and compliance procedures. Other accounting duties or supervision of duties as assigned. Company Name City , State Senior Accountant 07/2012 to 04/2013 Record daily field reports and timesheets data, and compare job cost budget to actuals. Prepare quotes, proposals, estimates and comparisons of cost due to material differences, prepare monthly billings based on percentage completed, invoice preparation, post payments, prepare, submit time and material invoices, make billing, collection calls, manage accounts receivable aging - track billings, report projected weekly cash receipts, report status on overdue accounts - track and replenish inventory, obtain management signatures on progress, lien wavers and submit them to customers, resolve account discrepancies, prepare bank deposits, manage retention billing and follow-up. Process invoices for payment - match invoices to POs and packing slips, research, reconcile information to resolve variances, enter approved payables, prepare, run and match checks, sort and file paid invoices, reconcile purchase card transactions and reimbursements on expense reports, manage reimbursements and pay in accordance to the company's policies, prepare manual checks as needed, monitor and reconcile monthly statements, maintain vendor records, prepare and process tax payments, make 401(k), insurance and various employee benefit deposits online on a weekly basis. Process weekly payroll for both office and field employees, including payroll data gathering, verification and input based on time sheets, daily field reports, GPS trackers, payroll deduction authorizations, field travel authorizations, related records; manage garnishment deductions and payments; ensure payment of prevailing wage rates; maintain records, debit pay for miscellaneous payments and expenses; review computed wages; make corrections and ensure accuracy of payroll; prepare and issue checks; make direct deposits; upload SafePay files to the bank; report payroll to contractors as required per individual contracts; record changes affecting net wages like exemptions, insurance coverage, 401(k), and loan payments for individual employees to update master records. Make miscellaneous accounting software entries; input adjusting journal entries; prepare monthly sales tax and deposit reports; record, track, reconcile material inventories; prepare month end and assist in year end closing process as needed; assist with special projects, analyze accounts receivable as needed and provide support for ongoing operations as requested. Company Name City , State Accounts Payable Controller 08/2010 to 07/2012 Responsible for overseeing the accounts payable department and ultimately responsible for the efficiency, accuracy and payment off all companies' invoices in a timely fashion and in according to company policies. Main duties were but not limited to ensuring the smooth running of the Accounts Payable department, obtainment of approvals, transaction coding and recording in accounting system, various payments processing through checks, EFTs and/or wires. Various accounts reconciliations and monitoring of those on monthly basis, ensure that Accounts Payable team members are replying to all queries in a timely manner and that all queries are resolved correctly and efficiently, weekly performance of detailed analysis on accounts by vendors, entities and types of payment, performance of the month end closing process and reconciliation on the ledgers. In the course of daily operations the maintenance of excellent working relationship with external suppliers, contractors, store managers, regional managers and board directors. Provide day to day support to various departments such as General Ledger, Taxation, Compliance, Legal and Regulatory Department. Prepare yearly reports for senior management's review, motivate and lead the team, innovate and develop processes and efficiencies for the education of newer team members as well as for the guidance of longer term team members, performance management of staff and monthly and yearly appraisals. Education MBA : Masters of Business Administration Ashworth College , City , State , US Summa Cum Laude   Bachelor of Science : Business Management Penn Foster College , City , State , US Summa Cum Laude Listed on The Dean's List of Top 20 Highest Scored Students of All Times Associate of Science : Accounting Penn Foster College , City , State , US Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Skills Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Accounting Reviews   Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.   Skills Account Management, Account Reconciliations, Account Analysis, Accruals, Audit, Billing, Budgeting, Budget Preparation, Cash Flows, Monthly Closings, Invoice Coding, Contract Execution, Corporate Tax Processing, Cost Reporting, Daily Accounting, Expense Report Review and Coding, Financial Statements Preparation, Fixed Asset, Forecasting, Fund Accounting, GAAP intimate familiarity, General Ledger Accounting, Income Tax Preparation, Inventory, Invoicing, Cost Reporting, Journal Entries, Liaise between Departments, Monthly Sales Analysis, Payables Recognition, Payments Processing, Payroll Processing and Allocation, Performance Management, Point of Sale Analysis, Post Payments, Process Invoices, Revenue Recognition and Recording, Sales Recognition and Recording, Sales Tax Calculation and Filing, Tax Compliance, Tax Returns, Variance Analysis

ACCOUNTANT

PURCHASER / PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager to contribute comprehensive skills toward actively supporting a progressive organization as a key team member. Featured Skills x Expedite / AOG / Logistics x Customer Service x Finance / Accounting x Sales x Purchasing x Inventory Control x Stores / Warehouse x Management x Shipping x Receiving x Bookkeeping Ability to act independently to determine methods and procedures on new assignments. * Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise. * Ability to maintain positive company image and brand. * Ability to perform work accurately and thoroughly. * Efficient organization and time-management skills. * Ability to prioritize tasks and meet deadlines. * A courteous and professional demeanor. * Strong negotiation skills * Ability to work well under pressure * Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software. Additional Comments I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers. Experience January 2011 to Current Company Name City , State Purchaser / Production Coordinator My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule. In this position I was responsible for aircraft paperwork and work cards during the maintenance visits. I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary. When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing. Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task. Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues. Like coordinators I have to interface with leads, project managers, and customer representatives. In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source. Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves. Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed. I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal. If it isn't, resolve any rejected parts by means of returns and credits. Buyers are responsible for expediting all orders and making sure that they are received as needed. We then report this information to the coordinators and project managers as necessary. Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties. In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition. Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs. These savings of course benefits everyone on the company. Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position. February 2009 to December 2010 Company Name City , State Purchasing Clerk / Material Specialist Working with Vision Airlines included a lot of different responsibilities. Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities. Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves. After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available. If needed, get approval to proceed with the order. Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner. I would match invoice with purchase orders and track shipments to assure their arrival. Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required. Once material is ready to be used, issue from the system to assure all records was correct. All of this required constant tracking using Excel, Word, and Adobe. I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received. As well as certifications and any other information requested from maintenance. If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner. As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be. This involved having key information to acquire the material and coordinate with the proper logistics necessary. Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft. February 2005 to January 2009 Company Name City , State Purchasing Agent / Material Expeditor I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline. Being an Expeditor had responsibilities that could change day by day depending on what was required of me. I provided daily reports and expedited any material needed to keep the production process flowing efficiently. This meant coordinating the order and shipment process, as well as the actual delivery of the material. My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment. This requires me to deal directly with the vendors and develop relationships for future business. I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion. Once I have received the material I then facilitate and expedite the flow of materials to and from various departments. I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet. With this job no two days are the same, it is a constant change with challenging obstacles. In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies. This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping. Between the three job functions I was constantly providing and coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test of Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate of Training "Gold Award" Administration Maintenance Technicians Awards Program 5/2001 State of Florida High School Diploma Department of Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known for 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey

AVIATION

TEACHER Professional Summary An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation. Core Qualifications Microsoft Words Outlook Internet PowerPoint ADDIE MODEL Microsoft Office Adobe Photoshop Audacity Sound Booth Moodle AdobeCS5 Captivate Adobe Premier Flash Blackboard 9.1 PeopleSoft Experience Company Name January 2013 to January 2016 Teacher City , State Performed regular classroom instruction based on a departmentalized third grade curriculum. Maintained a classroom environment conducive to learning. Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans. Company Name January 2009 to January 2013 Instructional Designer City , State Designed\ developed training programs and curriculum. Digital learning technology. ADDIE Model training specialist. Administration workforce morale training specialist. Company Name January 2007 to January 2009 Employment, Training & Development Manager City , State Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning. Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline. Recognized for the quality of the training material. Designed and implemented human resource and digital training programs for 350 employees. Using collaborative software, designed Web-based experiences for practicing and perfecting job skills. Company Name January 2000 to January 2007 Human Resource Generalist City , State Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.. Administered new employee orientation training. Increased employee retention above 90% by rigorously maintaining a positive work environment. Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing. Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%. Conducted several seminars for hospital employees to update them on employee benefits options. Company Name January 2003 to January 2005 Academic Advisor City , State Operations administrator. Student transcript/records review. Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person. Company Name January 2000 to January 2003 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration and colleagues. Student assessment. Company Name January 1998 to January 2000 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration& colleagues. Student assessment. Company Name January 1991 to September 2000 Human Resource Specialist City , State Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace. Updated 100+ employee records and job assignment daily. Conducted several seminars  for insurance employees to update them on employee benefit options. Arbitrate labor dispute in collaboration with the legal department. Education Walden University Diploma Instructional Design City , State Instructional Design Texas A&M University Master's Degree : Education City , State Education Texas A&M University Master's Degree : Training & Development City , State Training & Development Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts University of the Virgin Islands Bachelor of Science : Business Management City , State Professional Affiliations American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA) Skills Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs

TEACHER

JS SALES REPRESENTATIVE-PSR Summary Customer-oriented, strategic-thinking Sales and Management Professional with over 10+ years of experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in management and sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Skills Relationship selling Territory sales Sales closing Product management and pricing Product and service knowledge Post-sales support Territory growth Product merchandising Sales Forecasting Client account management Promotional planning Revenue growth Team building and leadership Brand management Working collaboratively Organizational and People skills Experience Company Name | City , State SALES REPRESENTATIVE-PSR 09/2013 - Current Recipient of the High Five Award for meeting sales and customer satisfaction targets; and for sustaining above average relationships between company and the customer. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Fostered relationships with customers to expand customer base and retain business. Kept up-to-date with regional market and industry trends to optimize marketing and sales plans. Created and implemented store displays, promoting sales and growth. Demonstrated product features to align with customer needs. Created successful strategies to develop and expand customer sales. Contacted new and existing customers to outline benefits of products. Improved profitability and developed pipeline using multiple marketing channels and sales strategies. Maximized efficiency and time management by effectively planning and organizing client routes within territory. Monitored customer order process and addressed customer issues. Prepared and processed contracts and order forms for new and existing customers. Company Name | City , State BEVERAGE MANAGER 01/2011 - 04/2015 Developed a well-organized beverage system and directed a highly experienced team consisting of 10 bartenders and approximately 30 servers to provide best hospitality experience to customers. Prepared appropriate staff schedules according to budgetary guidelines. Oversaw and maintained stock levels to serve high-quality products consistent with customer requirements. Demonstrated strong analytical and financial skills while maintaining budget, processing payroll, implementing cost controls, and evaluating income estimates, profit and loss statements, sales and labor flash reports. Improved staff productivity by conducting training on customer service, company policies, and safety practices. Created a healthy and secure environment for staff and guests through the enforcement of safety and sanitation standards. Retained remarkable service standards by hiring highly talented staff for all departments. Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Company Name | City , State MERCHANDISER 01/2010 - 05/2013 Supported sales reps in establishing special promotional set-ups and providing compelling presentation of products. Drove sales and profitability goals by cultivating positive rapport with key store individuals and customers. Organized engaging front-facing displays to capture customer interest and drive revenue growth. Arranged items in favorable positions and areas of store to attract customers and optimize sales. Communicated and coordinated planogram execution with store management. Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations. Updated seasonal displays such as windows and mannequins to highlight current product lines. Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales. Company Name | City , State SALES ASSOCIATE 01/2010 - 11/2010 Identified customer requirements and suggested quality cellular devices by utilizing extensive product knowledge. Arranged sales floor and presented the store in visually appealing manner. Consistently met sales goals and ensured recurring business by nurturing long-term relationship with customers. Attained customer confidence by providing interactive, engaging and reassuring store experience. Maximized customer experience through prompt resolution of complaints or issues. Education and Training Morgan State University, Earl G. Graves School of Business | City BS in Hospitality & Business Management 05/2011 Completed coursework in Finance, Accounting and Marketing. The curriculum emphasizes managerial leadership and is designed to develop/prepare students with theoretical and applied business and hospitality knowledge, skills, values and attributes. Softball Team

SALES

ACCOUNTANT Professional Summary Skills Work History 06/2012 to Current Accountant Company Name – City , State I have a practical knowledge and a thorough understanding of the principles, methods and theories, laws, regulations and directives of accounting. I provide training and accounting instruction to assistance in the application and compliance of generally accepted accounting principles and procedures relating to accounts payables, monthly reconciliation and disbursements. Review, verify and print cost and trust checks request daily for case files within the office and remotely to other regional office locations Prepare bank deposits for cash received and electronically deposited checks for several accounts remotely and prepared daily reports to account for funds Prepare monthly reports from several cost and trust accounts to include uploading bank reconciliations data into Great Plains accounting system and verify trial balances for the trust accounts reconciles to active files Assists with cash and other payment transactions when received from clients and employees Perform monthly reconciliation of petty cash and inventory analysis of check stocks Maintain, reconcile and monitor Accounts Payable vendors. This involves reviewing, analyzing and processing invoices and statements for accuracy and ensure that approved charges are paid promptly within specified timeframe Provide customer services to all internal and external customers and acted as focus point/liaison to resolve vendor issues Track daily transactions of funds via wire, checks and cash incoming or outgoing from several foreclosure and attorney cost and foreclosure and attorney trust accounts I make recommendations to resolve conflicts between the vendor's records and the accounting records to management. Assists on several other accounting projects as required with minimum supervision  07/2007 to 09/2011 Accountant Company Name – City , State Supervisor, Kelley Van Horn, (703)878-2222; Hrs. per week: 40. Validated a variety of accounting data that is entered into schedules and accounts; I apply appropriate accounting techniques and standard practices when entering, tracking, analyzing, reconciling and reporting on assigned customer's accounts of responsibility Processed and maintain accurate accounts payable, customer records and process payroll Assisted with monthly account payable closing procedures and processes, including accurate recording of financial data and comparison analysis Processed and complete end of the month bank reconciliations and research statements and prior payments Assisted the manager to ensure accurate and timely closing of the general ledger and provided requested information and analysis; maintained and recorded journal entries Provided accurate weekly updates regarding client's cash flow and financial positioning Prepared Time and Management, Firm, Fixed, Pricing and Cost Plus Fixed Fee invoices for government contractor's and monitored the collection of AR funds Entered/reviewed timesheets to be processed for payroll Created payroll, review wages and issued payroll checks via transmitting direct deposit ACH files to banks, transmitting through QuickBooks Intuit or mailing paychecks Prepared and processed payroll tax filings, garnishments, and retirement payments timely. 05/2005 to 06/2007 Staff Accountant Company Name – City , State Supervisor, Eva Haynes, (703) 341-5083; Hrs. per week: 40, Reviewed and analyzed vendor bills and employee expense reports for accuracy and entered data into Great Plains accounting system to be tracked and paid timely Verified that expenditures follow the policies for purchasing and travel; ensured that expenditures were recorded against the appropriate accounts and followed generally accepted accounting principles Verified that adequate budgeted funds were available for payments and scheduled the issuance of accounts payable checks Reviewed and analyzed detailed monthly expenditures reports for each department, prepared adjusting entries as required and audited reports for coding errors and duplicate payments Assisted in general ledger functions which include various journal entries, accounts payable and accounts receivable reconciliation of general ledger accounts at month-end closing Created a biweekly payroll report spreadsheet to review and analysis prior to sending payroll integration file to a third party management company Participate in year-end audit compilation; analyzed and interpreted actual versus budget variance reporting and forecasting Reconciled bank statements and matched supporting bank deposits and cash receipts related to monthly statements Managed the payment schedule for insurance and tax escrow accounts for twenty (20) properties. Education Completing MS : Accounting GPA: GPA: 4.0 Accounting GPA: 4.0 Enrolled at Walden University. Total Credit hours earned 15 of 30. 1 2005 BS : Business Administration University of Maryland University College - GPA: GPA: 3.2 Business Administration GPA: 3.2 1 2004 AA : Accounting University of Maryland University College - GPA: GPA: 3.3 Accounting GPA: 3.3 24 hours in Accounting, Total Credit hours earned semester: 60 of 60. 12 2013 TRAINING: 24 hours of Accounting. (Classes includes Accounting I & II, Intermediate Accounting I & II, Accounting Information Systems, Cost Accounting, Statistics, Accounting Taxation) Legal and Ethical Issues in Accounting : Skills Accounting I, Accounting, Accountant, accounts payable, accounts payables, accounts receivable, AR, attorney, trial balance, bank reconciliations, budget, cash flow, closing, contracts, Cost Accounting, Credit, client, clients, customer services, EDI, email, filing, financial, focus, forecasting, functional, funds, general ledger, GL, government, Great Plains software, Great Plains accounting, Information Systems, instruction, insurance, inventory, Legal, Excel, MS Office applications, office, Outlook, PowerPoint, Word, payroll, Peachtree, policies, positioning, Pricing, processes, coding, purchasing, QuickBooks, reconciling, recording, reporting, research, spreadsheet, Statistics, Supervisor, supervision, tax, Typing, Work Flow, year-end

ACCOUNTANT

INFORMATION TECHNOLOGY MANAGER / NETWORK ENGINEER Professional Overview A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning, implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue.  ​ Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments. Skills Platforms:  Windows 2000, 2003 Server and Professional, Windows XP (Pro                     and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange                   2000  Hardware:  HP, IBM, Dell, and Intel Based Server and Desktop Platforms,                        Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets,                    Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel    Software:   MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere,                     Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe:                       Acrobat, Illustrator, Photoshop, Partition Magic, Adware,                               Spyware,   Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP  Relevant Experience Information Technology Manager / Network Engineer Feb 2006 to Current Company Name － City , State Responsible for all day-to-day operations and functions of Wilkes & McHugh's six offices and 300 staff members.  Currently lead a team of 6 IT professionals and Developers in the planning, upgrades, and implementation of IT systems, business applications, and development of new software tools.  Work closely with the CIO and senior management to ensure business and technology objectives are aligned.  Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. Dramatically reduced IT costs and maintenance by virtualizing the company's infrastructure using VMware.  Reduced physical servers from 50 to 4 and streamlined disaster recovery processes.  Planned and executed Active Directory domain migration from 2008 to 2012 R2. Coordinated the planning and migration to MPLS network for 8 sites, including upgrades of all routers, switches and network equipment.  Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016.  Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers to ensure better speed and connectivity with less downtime for remote offices.   Led the planning and implementation of Disaster Recovery site in Atlanta. Created company's first comprehensive business continuity plan and tested with success.  Installed and configuring Barracuda Spam & Virus Firewalls resulting in the reduction of Spam by 40%.  Enforced security policies, managed, monitored and updated spam filtering, Virus and Malware prevention systems. Reduced desktop & application deployment times by 60% by designing and implementing Microsoft's System Center Configuration Manager.  Conducted training on internal systems, local procedures and other technical subjects for company employees. Coordinate with external technology vendors, internal staff members, and third-party consultants Network Engineer Sep 2003 to Jan 2006 Company Name － City , State Administered and managed a Windows 2003 server network environment. Responsible for all LAN and WAN duties of local and remote Networks.  Acted as a technical consultant for our clients and for various IT projects.  Provide End-User Support for Windows XP and 2000 Operating Systems.  Installed and implemented Exchange 2003 mail server. Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator.  Installed and configured Web servers, FTP servers, and POP3 mail servers. Manage Cisco 1900 Switches and 2600 Routers. Configured VPN Remote Access for users. Implemented software, Domain policies, patches and upgrades using Group Policy and SUS.  Trained new employees in Systems Administration and Web development.  Network Support Technician Jan 2003 to Aug 2003 Company Name － City Provided network and desktop support to over 800 users Provided technical support to all offices of the S.B.A. Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users, computers, and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines. Education Bachelor of Science , Management Information Systems University of Maryland University College － City , State Certifications: Microsoft Certified Technology Specialist 2008 (MCTS 2008) Citrix Certified Administrator (CCA) Information Systems Management Certificate Project Management Certificate

INFORMATION-TECHNOLOGY

SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory andother materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Report writing Skills Business correspondence, Excellent communication, customer satisfaction, Customer satisfaction, customer service, Customer service, Database, email, expense reports, fast, faxes, Facsimile, Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites

SALES

FINANCIAL EDITOR ASSISTANT Summary Strong motivated graduate student who's pursuing master's degree in Finance. Seeking an entry level internship in financial area that can utilize financial analysis skills and enhance practical experience. Honest, persistent, adaptable, and a quick learner. Passion in financial analysis and financial service related works. Highlights Financial modeling Superior time management Self-motivated professional Advanced computer proficiency (both PC and Mac) MS Office Suite Sales and marketing Quick learner Experience Financial Editor Assistant 10/2013 to 01/2014 Company Name City , State Analyzed the public opinion by follow-up and study abroad macroeconomic situation       Sorted the context of major events in domestic and international Explored historical data and related data of the specified topic then implemented preliminary analysis under the guidance of research director Customer Manager Assistant 06/2013 to 09/2013 Company Name City , State Researched beneficial financing opportunities and made recommendations to customers Assisted in created release and project plans and established stakeholder expectations Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.  Customer Manager Assistant 03/2013 to 06/2013 Company Name City , State Assisted customers with complex loan application and s orted an average of $1 million mortgage loan applicants per month Performed daily maintenance of the loan applicant database Assisted in analyzing applicants' financial status, credit and property evaluation to determine feasibility of granting loans Assisted in writing financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research Accounting Assistant 09/2012 to 01/2013 Company Name City , State Assisted in performing debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions District Manager(Part-Time) 10/2010 to 10/2011 Company Name City , State Identified prospective customers and performed an average of 20 visits per day Planned and executed regional sales improvements, updating the company's approach to marketing, presentations and territory establishment Managed a regional sales staff of 30 members. Accomplished quarterly sales task of nearly 5,000 items, ranking top one in seven districts of the city Education Master of Science : Finance June 2016 Illinois Institute of Technology City , State , US GPA: Recipient, Stuart School of Business Merit-Based Scholarship Coursework in Math with Financial Application, Statistical Analyze in Financial Markets, Financial Modeling, Valuation/Portfolio Management, Futures/Option/OTC Derivatives, Financial Statement Analysis Bachelor of Science : International Economics and Trade 2014 Central South University of Forestry and Technology (CSUFT) City , State , China GPA: Recipient, Honor Scholarship *top 8%* Coursework in Micro & Macro Economics, International Finance, Business Accounting, Financial Budget, International Marketing, International Business Skills Language: Proficient in Chinese, Fluent in English  Office: Microsoft Word, Excel, PowerPoint, Prezi Programming: VBA Additional Information Stuart Investment Group of Illinois Institute of Technology Member Chicago, IL.  Oct. 2014 – Now Executed research and calculation on promising stock to pitch to investors America Society for public administration 2015 Annual Conference Volunteer Registration Desk & Reporter Chicago, IL.   Mar. 2015 Confirmed attendees' registration and c hecked daily messages and updated messages about conference Composed more than 500 word summary of the major events and activities of the conference day   Recorded sessions and obtained video testimonials from attendees  AIESEC   Member Chang Sha, China. Oct.2012 – Mar.2013 Recommend outstanding international candidates of internship to enterprises in Hunan Established cooperation relationship with 15 companies      ‘Torch of heart' Public Project Promoter  Chang Sha, China. Jul.2012 – May.2014 Established program and got sponsorship from government and associations Implemented program among 17 universities and recruited  over 120 university students volunteers Established connection with 6 schools in poor areas Student Union of Central South University of Forestry and Technology Vice President Chang Sha, China. Apr.2011 – Apr.2013 Managed two departments. Guided the two departments planed, ,conducted and advertised a series of program, such as Civic party; Sports competition; Debate competition etc.   Awarded as one of the Best Student Union among 21 competitors in university    

BANKING

MANUFACTURING TECHNICIAN OPS COORDINATOR Professional Summary To apply my current education to obtain placement in an agency that provides services to clients who are seeking treatment for substance use/abuse, Intimate Partner Violence , and PTSD. Professional Experience 04/2017 to 01/2015 Company Name Volunteered at Albuquerque Fashion Week. I worked in a booth that displayed business like clothes and shoes for homeless women and men to reintegrate them into the workforce. Walking for Chiari, June 7-9, 2013 Help organize a charity walk that raised money for individuals living with Chiari. Master Practicum Perfectly Imperfect 242 hours IOP Substance Use/Abuse treatment program using the Matrix modality. HRT treatment using the Wexler model to treat clients that are referred to the agency for Intimate Partner Violence. Seeking Safety treatment program that is geared towards working with individuals who are experiencing possible violence, PTSD, and Substance use/abuse. Worked with clients in a group setting. Helped clients identify what has led to them being referred to the agency for treatment. Provided clients with the necessary skills involving relapse prevention. Worked with clients and family members identifying ways that the user and the family member can work together to rebuild the broken relationship caused by the use/abuse of drugs and alcohol. Worked with clients while they learn skills that will help them move through the intimate partner violence, PTSD, and substance use/abuse. Practicum Internship 208 hours Bernalillo County Department of Substance Abuse Program Metropolitan Assessment and Treatment Services (Mats) is a program that offers a 3-10 day detox program for individuals who are wanting to detox from alcohol and/or drugs. Supportive Aftercare Community (SAC) is a 6 month transitional living program that works with individuals who are trying to remain sober. The program teaches the clients life skills that support sober living. Milagro is a program that houses pregnant women that are trying to remain sober. The program teaches the clients life skills and child care education. Worked in CIU performing vitals and intakes for clients who were preparing to enter Mats Detox. Provided clients with community resources that offer substance abuse treatment outside of detox. Shadowed technicians while dispensing client's medications and updating their client files. Observed the Community Reinforcement Approach group sessions that the LADAC practitioners facilitate in the SAC program. CYFD Practicum 45 hours Bernalillo County Department of Substance Abuse Program Metropolitan Assessment & Treatment Services (MATS). Shadowed technicians working with clients in the detox facility. Safety Center. Shadowed LADAC practitioners while performing intakes, assessments and facilitating group sessions for CCP clients. 01/2001 to 09/2007 Manufacturing Technician Ops Coordinator Company Name － City , State Certified Level 2 Ops Coordinator for Wet Etch and Thin Films. Responsible for communicating area priorities. Responsible for attending Middle of Shift and End of Shift meetings to discuss the area strengths, weaknesses and tool availability. 12/2015 Company Name Participated in setting up for the celebration that was held for foster youth, mentors, family, and community members. Assisted participants in making creative gift boxes. Albuquerque Turkey Trek, November, 26, 2015 Provided assistance with participant registration. Ensured that runners received hydration when passing various check points. Proceeds from this event went to NMCAN. Building futures and foundations, October 30, 2015 Helped provide a safe, healthy environment for foster youth to build relationships and memories. Haven House, March 20-25, 2015 Participated in clothing drive for women and children who are staying at Haven House. Certified Level 2 Trainer Responsible for training new hires and employees from other areas on equipment. Responsible for maintaining Gas equipment that entailed mechanical adjustments ensuring proper alignments and handing of the wafers. Performed test procedures on Wet Etch benches to qualify that the correct amount of chemicals was used. Inspected wafers for any defects and incorrect die yield to make certain that quality product was coming out of the tools. Education and Training 2015 Bachelors of Social Work New Mexico Highlands University 4.0 Awarded Honor Roll Certificate for consecutive terms 2014 through Associates of Arts : Child, Youth, and Family Development Social Work Central New Mexico Community College － City , State Child, Youth, and Family Development Social Work 3.96 Dean's List for Academic Progress Recognition of 3.5 or higher GPA per academic term Recognized for all consecutive terms of 2012 through 2014 Phi Theta Kappa Honor Society Members are recognized for maintaining a cumulative GPA of 3.5 or higher Associates of Science : Electronic Engineering Technology ITT Technical Institute － City , State Electronic Engineering Technology 3.96 National Honor Society Member Member of the Honor Society the entire time in school from 1998 to 2000 Salutatorian Recognized for graduating second in my class Skills Approach, agency, child care, client, clients, Fashion, futures, mechanical, meetings, money, works, quality, Safety

APPAREL

SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST Summary Seasoned digital journalist with 17 years of experience in digital communications to include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing and digital video production. Experienced Logistics expert and Post 9/11 veteran with over 20 years of leadership experience in the United States Air Force Reserve. Highlights Photography/digital video background Experience with Final Cut Pro and Adobe Creative Cloud - non-linear editing Content curation and SEO expert Copyediting and proofreading Graphic design CSS, XML, HTML, js Brand communications Data visualization Social media Effective team leader Supply and logistics planning Project management Ground and air transportation Global logistics Strategic planner Project development and work flow planning Cargo tracking Secret security clearance Training and development Accomplishments Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom to include coordinating the redeployment of the last military unit in Iraq (combat truckers) and Defense Logistics Agency personnel as well as personnel swap-outs at the US Embassy in Baghdad. Received the Meritorious Service Medal for these accomplishments. Experience Senior Digital Producer/Multimedia Specialist November 1998 to February 2016 Company Name - City , State Created, curated and managed the digital content for 24 community news websites and special niche pages/sites under the umbrella of www.thisweeknews.com and columbusparent.com Produces digital video projects for both news and sports stories from concept to delivery. Produced award-winning digital video projects and special series with multiple installments. Serves as community manager for ThisWeek's various Social Media outlets/channels on YouTube, Facebook, Twitter, Pinterest, Instagram and blogs. Performs data analysis/metrics via Adobe Omniture/Chartbeat and Google Analytics Served as project manager for multiple CMS platform conversions and site redesigns over the past 8 years from planning, development, design, QA through to launch and production. Optimizes news and sports content with outside links, maps, slideshows, multimedia presentations and video for SEO and TOS. Works closely with news editors and managers to achieve daily digital goals. Produces digital content to optimize the user experience by being attentive to live web metrics and user experience best practices. Enhances the news content with outside links, maps and slideshows. Builds out special sections and site features to enhance coverage and increase user engagement. Works with sales department to create niche sites, contests, polls and other initiatives that require web/print content integration/enhancement. Works with news staff to plan, structure, report, edit and write news and information content to include the facilitation of print content to web and vice versa. Coordinates with news editorial and technical staff to facilitate the migration of multimedia content to new media platforms, including video, audio, still photos and graphics. NCOIC Logistics Readiness Flights, (MSgt.) February 1988 to July 2013 Company Name - City , State Deployed as the Logistics Plans Superintendent for the 386 Air Expeditionary Wing, Ali Al Salem AB from December 2011 to June 2012. Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom. Served as facility manager for a 8,000 square-foot passenger terminal and supervised eight Airmen on two shifts to provide 24/7 combat support operations. Analyzed war plans on a regular basis to determine Air Expeditionary Force (AEF) taskings. Monitored mobility equipment status to ensure deployment readiness. Developed and supervised preparation of logistics annexes for operations plans and orders, programming plans, and general support, contingency, and exercise plans. Monitored and resolved logistics limiting factors. Prepared, evaluated, and supervised all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, and logistics support procedures. Conducted installation surveys to determine support capability. Coordinated the publishing, distributing, maintaining, and implementing of base support plans. Identified limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting and bed-down forces. Analyzed and recommended requirements for forward movement of forces to support theater commanders. Integrated redeployment planning actions with functional area representatives. Monitored preparation, negotiation, coordination, and maintenance of support agreements. Prepared, compiled, coordinated, published, distributed, maintained, and implemented deployment guidance. Prepared for and supervises deployments and redeployments. Monitored deploying personnel and equipment products. Designed lesson plans, conducted OJT training and tracked formal skill-level training for five logistics planners in the LGRDX workcenter. Digital content editor July 2004 to December 2011 Company Name - City , State Columbus Audubon Board of Trustees. Editor of the joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, the Song Sparrow. Editor and content manager of Columbus Audubon's Web site www.columbusaudubon.org. Social Media manager for Columbus Audubon's Facebook, Twitter and blogs. Education Bachelor of Arts : Journalism , September 1994 The Ohio State University School of Journalism - City , State Marketing, Public Relations and Journalism coursework Coursework in Business, Communications and Advertising Commercial Photography coursework Professional Affiliations Air Force Sergeants Association, Veterans of Foreign Wars, Iraq and Afghanistan Veterans of America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society of Professional Journalists, Cleveland Press Association, Local Media Association, Former member of PRSA and PRSSA. Awards First place for best online use of multimedia, for the Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015. United States Air Force Meritorious Service Medal, June 2013. United States Global War on Terrorism Expeditionary Medal, June 2012. United States Global War on Terrorism Service Medal, June 2012. United States Air Force Expeditionary Service Ribbon with gold border for serving in a designated combat zone, June 2012. United States Air Force Commendation Medal, October 2009. Song Sparrow Award for Outstanding Volunteer Service in Conservation, Columbus Audubon 2009 Best Group-Owned Weekly Newspaper Web Site in Ohio, Ohio News Association, February 2012. (ThisWeek team award) United States Air Force Achievement Medal, March 1998. Skills Social media, digital video and multimedia, content curation, digital strategy, web metrics and SEO optimization, digital engagement, community engagement, public relations,

DIGITAL-MEDIA

CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and/or legal administration or similar field. Highlights Notary Public 2002 - presentl NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience. Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently. Managed cash and daily summary reports Accomplishments Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.  It shows I can get things done that I put my mind to, no matter the difficulty.  I excel well in a challenging work environment. Able to work well with a diverse group of individuals. Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder. Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept. Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers. Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State Maintained business with and direct the public to appropriate offices or other entities as needed. Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System. Created and submit payment vouchers for bills and office subscriptions. Accepted monies and checks for all licenses, permits and order supplies. Managed incoming mail and send out mailed-in requests for licenses, certifications and permits. Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7. Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept. Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting. Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State Managed daily operations of Grant contract processing from input to tracking approval process. State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc. Corresponded and communicated contract information requirements with different program representatives. Managed all incoming grant contracts and renewals for different state and municipal entities. Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing. Created training materials for staff for SFS and Vend Rep System. Audited all grant contracts to process in SFS system, after full review and documentation is received. Monitored grant contract review and compliance of all temps to ensure contracts met all requirements. Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing. Coordinated with program department teams to gather missing information to complete contract pkg. Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney. Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users. Answered emails to grant access needed for users who changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone and Console to add. Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel. Education Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription

AGRICULTURE

CERTIFIED NURSE ASSISTANT Professional Summary I am a motivated individual with highly effective communication skills as well as a level-headed health professional who remains calm and effective in extremely difficult and stressful situations.   I am seeking a job in the Medical field in a Clinical position that will enable me to grow as a knowledgeable professional and enhance my current abilities.  Skills General Administrative Experienced in handling escalated phone calls Ability to operate multi line phone system Front Office knowledge/General reception skills Proficient in scheduling appointments/ Collecting Copays/ Verifying insurance  eligibility /Consent forms Experience in Epic (EMR system)  Proficient in patient-focused care Efficient and reliable team player Core Competencies: Excellent telephone etiquettes Skilled in handling multiple tasks and working under pressure Quick learner Customer Service Assistance and Quality Assurance experience Knowledge of medical terminology, medical billing coding  Creative and strong problem solver Exceptional communication skills MS Windows proficient Medical terminology knowledge Work History Certified Nurse Assistant , 04/2009 to 10/2012 Company Name – City , State Identifies/responds to critical changes in patients and reports to RN/LVN. Repositions patient for maximum comfort & hygiene measures and gives general hygiene to patients. Obtains patients self-report of pain when taking vital signs and reports to nurse. Charts vital signs in graphic. Observes patient for signs of discomfort. Makes frequent rounds, answers call lights. Reports changes in condition/behavior of patient. Prepares room for admission/transfer/discharge. Box Office Aide 1. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Provided pre- and post-operative care. Maintained a clean, healthy and safe environment. Performed clerical duties, such as word processing, data entry, answering phones and filing. Maintained sanitary residents' and program rooms. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs. Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness. Provided a comforting and soothing environment. Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. Monitored expiration of medical supplies and medications. Monitored expiration of medical supplies and medications. Box Office Aid , 01/2007 to 08/2011 Company Name – City , State Alphabetical filing. Answer phone calls regarding performances and ticketing. Assist customers with questions during performances. Office duties such as copying papers, faxing, and packaging mail. Telephone Interviewer. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Operated a POS system to itemize and complete an average of [number] customer purchases. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Telephone Interviewer , 09/2005 to 05/2006 Company Name – City , State Survey Interviewer for Bank of America and Scion. Administer questionnaire as written and record responses verbatim into a computer. Entered data into databases in a timely and accurate manner. Obtained and scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Reviewed and updated client correspondence files and scheduling database. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Education Diploma : Medical Assisting , 2012 Downey Adult School - City , State Medical Terminology                                                             Basic billing.                                                                          CPT and ICD-9 Coding.                                                          Blood draws/Venipuncture                                                    Sterilization by autoclaving Coursework in Laboratory Equipment Calibration Certified Nurse Assistant/Medical Core Program : 12 2011 Cypress College - City , State General Education for pre-requisites for Nursing Program. Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm : N. Orange County Regional Occupational Program  Certified Nurse Assistant/Medical Core Program      Medical Terminology. Medical Abbreviations. Knowledge of Body Systems/ Basic Anatomy and Physiology. Certifications Medical Assistant Diploma Certified Nurse Assistant   American Heart Association Healthcare Provider (BLS) for CPR and AED  Nonviolent Crisis Intervention (CPI) HIPAA/OSHA Diploma  Skills Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written Additional Information ADDITIONAL INFORMATION Available for all shifts, extended hours and weekend assignments.

ARTS

DIRECTOR OF THEATER Highlights Edline, Google Classroom, Canvas, Blackboard for performing arts events. Images routinely used by Communications Photography offices at Episcopal High School and Cannon School on websites and publications. Shot cover photo for EHS Alumni Magazine, Winter 2016. Experience with photo and video editing software: Photoshop Elements, iPhoto, Pro, Pixelmator iMovie, MovieMaker maintenance through WYSIWYG platforms: Wix, Silverpoint Website design and School Suite seamstress, theatre crafts and mask-making, intermediate-level Experience 01/2011 to Current Director of Theater Company Name － City , State Re-built and developed award-winning theater program at an independent school where previous theater program had failed. Developed and taught courses in acting, playwrighting, physical theatre, improvisation, Shakespeare and a freshmen survey course of visual and performing arts. Directed and designed 3-4 main stage productions per year including a musical as well as 3-5 studio plays, including original and devised works. Arranged for visiting artists to meet and work with theater students. Collaborated with faculty members to create unique events connecting theatre to other disciplines. Led student team of juniors through Leadership and Ethics curriculum. Worked with the communications and publications departments to provide photographs and copy for all performing arts events used for school website, magazine and brochures. Served as academic adviser for 6-8 students per year. Lived on dormitory as ! residential faculty, supervising 60 girls. 01/2007 to 01/2011 Actor, Education Artist Company Name － City , State Directed school theatre residencies for grades 4-12. Director and text teacher for Shakespeare & Young Company, an intensive summer training program for pre- professional young artists in high school and college. Directed for Shakespeare in the Courts, a program for juvenile offenders. Collaborated on writing handbook outlining methodology and philosophy of school residency programs. Actor: Shakespeare and the Language that Shaped a World (touring 2008-2011); Toad of Toad Hall (2009, dir. Irina Brook), The Amorous Quarrel (2010, dir. Jenna Ware), The Real Inspector Hound ! (2010, dir. Jonathan Croy). 01/2001 to 01/2007 Director of Theater, English and Fine Arts Teacher Company Name － City , State Created and developed after-school theater company and academic theater curriculum for grades 6-12 at independent day school with no previous theater program. Taught courses including: Honors English 12, Introduction to Theater, Acting Shakespeare, Period Styles, Physical Theater, Design for the Theater, Playwrighting, and Directing. Created and oversaw all artistic, technical and budgetary aspects of an award-winning after school theater program producing 3-4 plays per year. Served as academic adviser for 10 students per year. 01/1997 to 01/2001 Director of Theater and English Teacher Company Name － City , State Taught Introduction to Theater, and Language Retraining, an Orton-Gillingham based course for the remediation of dyslexia. Expanded theater program to 3 productions per year and created extracurricular club and opportunities for students interested in design and technical theater. Served as academic adviser, club sponsor and dorm team member. Education 2004 Master of Arts : Directing Chicago College of Performing Arts at Roosevelt University － City , State Directing 1995 Bachelor of Arts : Theater and English Wesleyan University － City , State Theater and English 2015 PROFESSIONAL NAIS People of Color Conference 2012 DEVELOPMENT, ! DIVERSITY S.E.E.D. (Seeking Educational Equity & Diversity 2006 Year-long program of seminars and workshops designed to help make school climates TRAINING and curricula more gender-fair and racially equitable. ! ! National Endowment for the Humanities grant award 2001 National Institute on Teaching Shakespeare ! Yale University Summer Session 1998 A Practical Approach to Directing Columbia University Teachers' College Differentiated Instruction Techniques for Reading Remediation Skills academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops Additional Information AWARDS South East Theater Conference 2016 · Superior Production · Best Costume Design · individual students recognized for Excellence in Acting, including Best Supporting Actor across the whole festival. ! Cochran Mastership for Excellence in Teaching Fine Arts 2013 Episcopal High School ! Faculty Incentive Award for Young Professionals 2014, 2015 Episcopal High School ! ! American High School Theater Festival 2014 and 2005 National Finalist · Outstanding Production Award. Students performed at the Edinburgh Fringe Festival in Virginia Theatre Association 2013--present · Distinguished Play Award runner up (placed 2nd in the state) 2015, advanced to SETC · Honorable Mention Play Award (placed in the top 15 in the state) 2013 · multiple state-level awards for costume design, ensemble work, and individual students nominated for "All Star Cast" honors. ! Folger Shakespeare Library Secondary Festival 2013, 2015 · Peggy O'Brien Award for Comedy 2015 · Brian Cabe Award for overall excellence 2013 · multiple individual students recognized for Excellence in Acting awards ! ! North Carolina Theater Conference 2003--2006 · John W. Parker Award for Excellence in Directing (state level) · Excellence in Directing Awards (regional level) 2003-2006 · Special guest performance at North Carolina Professional Theatre Gathering 2004 · multiple regional-level awards for costume design, production design, choreography, ensemble work, and individual student acting awards.

ARTS

IT CONSULTANT Career Overview Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures. Qualifications Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365 Software: MS Office, RDP, Putty, SuccessWare21 Accomplishments CERTIFICATIONS:. Work Experience 01/2001 to 01/2015 IT Consultant Company Name Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring § Comprehensive network support agreements. 01/1998 to 01/2001 Sr. Systems Engineer/Project Manager Company Name 01/1996 to 01/1997 Network Analyst/Director of Operations City , State Member of global systems integration team. Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States. Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support. Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions. Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments. Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies. Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients. 01/1992 to 01/1996 Technical Analyst Company Name Responsible for the installation, maintenance and operation of all computer related hardware and software. Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures. Support all inter-office telecommunications, electronic mail and Internet services. Serve as the System Administrator to Windows NT LAN supporting 150 users. Administer SQL Server and PCDocs databases. Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies. Interact with vendors in acquisition of new software and hardware. Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment. This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network. Education and Training AWS Certified Solutions Architect - Associate Level. January, 2016 UNITEK MCSE BOOTCAMP City , State February 2000 Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003 Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer Computer Learning Center － City , State January 1988 Diploma : Computer Operations Computer Operations Degree Henderson County Junior College － City , State May 1985 Associates : Science, Business Science, Business Certifications AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE) Skills Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing

CONSULTANT

WORKING RF SYSTEMS ENGINEER Qualifications Microsoft office/Office for Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, and LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest Experience Working RF Systems Engineer May 2014 to Current Company Name Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst. Summary · Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors · Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level · Team leader on multiple end-to-end technical project design, development, testing and validation · Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification · Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance. Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e. NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality. System Data Analyst August 2011 to December 2013 Company Name Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS. Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys. Electrical/Validation Engineer May 2011 to August 2011 Company Name Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue. Education M.S : Electrical and Computer Engineering , Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical and Computer Engineering GPA: 3.9/4.0 B.S : Electrical and Computer Engineering , Dec. 2011 GPA: GPA: 3.2/4.0 Electrical and Computer Engineering GPA: 3.2/4.0 Thesis The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System Publication · Innovative laptop radar design to operate in both FMCW and CW mode · Doppler shift (DTI), ranging (RTI), and SAR measurement capability · Operate in ISM frequency band with +13dBm transmitting power · Data acquisition and signal processing using Matlab Skills big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation

INFORMATION-TECHNOLOGY

PUBLIC RELATIONS MANAGER Summary I am a seasoned professional with 30 years of experience in communications, public relations, event planning and media relations. I have extensive knowledge of marketing campaigns, sales, messaging, and dissemination techniques and methods. I am an award-winning writer and editor with multimedia production experience who communicates effectively with target audiences through strategic brand management and PR campaigns. Core Competencies Project management Sound judgment Deadline-driven Marketing and sales specialist Exceptional writer Proficient web management and CMS applications Decisive problem solver Team player with transportation experience Experience Public Relations Manager , 06/1998 to 10/2012 Company Name － City , State Lead communications professional for nation's fifth largest truckload carrier, with 10,000 employees and $1.5B revenue. Researched, planned, implemented and tracked public relations, communications and marketing activities. Expanded company recognition in the national press in support various departments, including sales and marketing. Cultivated positive relationships with the community and area media outlets through public relations initiatives. Organized executive public appearances, lectures and exhibits to increase awareness of U.S. Xpress as a leader in the transportation industry and as a leading business in Chattanooga. Planned and organized corporate media and other special events. Managed all media, press and public relations issues. Developed corporate communications strategies and programs, including company's crisis communications plan. Coached client representatives on effective communication with the public and employees. Worked with management to identify trends and developments that might influence PR decisions and strategies. Acted as communications liaison for internal teams at the company. Designed web and other content, including monthly newsletters, magazines and promotional calendars. Served as webmaster for usxpress.com Conferred with production, graphic design and web­design personnel to coordinate production of corporate communications materials. Managed the editorial content, design and distribution of the company e-blasts and video magazines. Estimated project costs and monitored budgets. Contributed to relevant blogs, conferences and events both off­line and online to increase brand awareness and led initiatives on company Facebook page. Planned and negotiated media buys, including TV, radio, print and digital. Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the in­house advertising program consisting of print and media collateral pieces. Established production schedules and communicated project status to stakeholders. Presented on current promotions to the public at events and tradeshows. Sports/Feature Writer & Project Development Specialist , 11/1985 to 06/1998 Company Name － City , State Earned PRSA Lookout Chapter award for Best Overall Public Relations Campaign in 2001. Sports & Feature Writer Offered daily coverage of sports and special events for the Chattanooga Free Press, the city's largest newspaper at time of my tenure. Provided coverage of the following major events: Both 1991 and 1992 World Series, the 1991 NCAA football national championship victory by Georgia Tech in the Citrus Bowl, the 1992 college basketball Final Four and the 1993 Presidential Inauguration. Interviewed the following major sports figures: Arthur Ashe, Joe Namath, Terry Bradshaw, Bobby Orr, Chris Evert, John McEnroe, Boris Becker and Bob Costas. Recognized by the Tennessee Sports Writer's Association as one of the state's best writers covering high school sports, winning awards in 1988, 1992 and 1995. Coordinated production of 48-page souvenir programs for Southern Tennis Association Championships in 1991 and 1992. Project Development Specialist Responsible for taking a prototype interactive phone service and customizing the computer program to fit the audio. information and marketing needs of the Chattanooga Free Press and Chattanooga Times. Designer and developer of the Infoline phone service, which received an average of 50,000 calls per week during my tenure. Infoline, featuring audio updates on the latest news, sports and lottery results, entertainment updates, daily horoscopes and a host of other information choices, became a vital new resource for Chattanoogans, who made more than six million calls to the service in its first three-plus years. Coordinating producer for all in­house recording on Infoline. These duties include the following: Both write of all locally-generated Infoline scripts; narrator for over 90 percent of these scripts, ranging from short commercials to major presentations on health and legal issues; liaison to editorial staffs of Free Press and Times in designing public opinion polls and other special features. Education Bachelor of Science : Mass Communications Speech , 1 1984 St. Cloud State University － City , State , United States GPA: GPA: 3.07 GPA: 3.2 Mass Communications Speech GPA: 3.07 GPA: 3.2 Skills advertising, audio, budgets, com, conferences, content, corporate communications, corporate communications, crisis communications, client, designing, editorial, special events, features, graphic design, legal, marketing, marketing collateral, materials, meetings, newsletters, newspaper, developer, page, personnel, presentations, Press, PR, producer, Public Relations, Xpress, radio, recording, sales, scripts, phone, TV, trade shows, transportation, video, webmaster, Writer Additional Information Award Highlights With U.S. Xpress Earned 2000 Aegis Award for outstanding documentary presentation for Driven To Success, a video which covered the history of U.S. Xpress from 1986 to 1999. Earned PRSA Lookout Chapter award for Best Business-To-Business Marketing Communications in 2003. Earned Achievement In Advertising Award from Critics Board of Traffic World magazine in 2008. Earned PRSA Lookout Chapter award for Crisis Communications in 2002.

PUBLIC-RELATIONS

CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing a position in an organization seeking an ardent problem solver, demonstrating immense levels of initiative whilst providing compassionate customer service, with over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned "Recognizing You!" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity. Experience 03/2015 to Current Customer Advocate Company Name － City , State Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. 12/2014 to 03/2015 Teller I Company Name － City , State Helped customers select products that best fit their personal needs Processed and issued money orders for customers. Delivered prompt, accurate and excellent customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Maintained confidentiality of bank records and client information. Processed cash withdrawals. Examined checks for identification and endorsement. 03/2012 to 11/2014 Night Shift Leader Company Name － City , State Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's. Cross-sold promotional products and services while negotiating fees for check cashing. Provided genuine customer service to help grow branch revenue by exceeding customer expectations. Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season. Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements. Knowledge of the GLB-Act and FTC safeguarding rules. Experience with the Bank Secrecy Act and Federal thresholds. Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times. Informed customers about sales and promotions in a courteous and inviting manner. Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers. Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies. 10/2010 to 03/2012 Cashier Company Name － City , State Helped lead in drive of sales by cross-selling debit and credit cards under Target brand. Expertly utilized cash register equipment and carefully handled large amounts of money. Looked up prices and store merchandise while politely assisting customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Greeted each customer with a smile and made their experience as convenient as possible. 10/2009 to 01/2010 Cashier Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Readily stocked returned and misplaced items, making sure to always strive for productivity. Worked comfortably in hectic situations, while handling other task. Maintained a clean work station and friendly atmosphere. 05/2008 to 06/2009 Team Member Company Name － City , State Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines. Always adhered to and implemented company safety training and requirements. Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm. Kept current with all park information to give guests the best experience possible. Education 2009 High School Diploma Howard W. Blake － City , State , U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax

ADVOCATE

E-COMMERCE SUPERVISOR Summary I am seeking a challenging position in management, where I can apply my experience to a company's objective and profits. I have a discipline approach to the task at hand and the ability to anticipate potential obstacles, which is contributed to a strong record of excellence for getting the job done safely. I am an optimistic & quick learner, I am safety conscious and have excellent organizational and multitasking aptitude. I currently plan and lead individuals in order to complete daily tasks in a timely and safe manner. Highlights Qualified to operate and train individuals on various equipment. Proficient in Microsoft Office Proficient in Exeter WMS Strategic planning Troubleshooting and problem solving Flexible Dedicated Experience E-commerce Supervisor , 02/2015 to Current Company Name Plan and manage daily workload. Lead and develop employees through teamwork and create continuous improvement through employee engagement that supports the companies values. Continually looking for ways to improve quality, safety, and productivity and communicating those ideas throughout the network. Currently helping to organize and lead the Safety Committee Co-Owner , 01/2006 to 01/2010 Company Name Develop and manage projects and budgets  Experience in Real-estate law and procedures, contact with city offices, screen and select qualified renters. I continue to buy/renovate and rent out homes without a business name. E-commerce Coordinator , 03/2003 to 02/2015 Continuously directing and leading individuals to complete the objective. Sharp organizational skills preparing work assignments. Fostering teamwork by being enthusiastic and having a positive energy. Agriculture Worker , 01/1998 to 01/2007 State Manage & maintain heavy farm equipment. skills gained- responsibility, flexibility, self-determination and confidence. Education and Training Electrical/Electronics Engineering Technology, AAS Presently attending Owens Community College - City , State GPA: 3.93 2012 Active Participant in the 5S program 2010 Owens Community College - Toledo OH -Photovoltaic Certification 2007 Training Assistant Position Workshop 2006 Online/Phone course for Mentors of America 2004 Participated in Best Buy Lean Team Graduate : 1998 Riverdale High School Skills attention to detail, continuous improvement, logistics, excel, power point, word, network, internet research, organizational skills, , safety, teamwork

AGRICULTURE

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile To apply over 22 years of experience as an exceptional Director of Business Development, to manage personnel and resources by utilizing financial and strategic analysis. To apply logistical support, and budget analysis skills to enhance management. To enforce departmental policies, goals, procedures and objectives through communicating in writing and orally with subordinates, and executive management. To apply years of leadership experience and vast amounts of financial responsibilities to maintaining a district's bottom-line. Top Secret Skill Highlights Types 80 WPM, Microsoft Word, Excel, PowerPoint, Sales Force and Outlook Professional Experience Director of Business Development , 07/2010 to 02/2015 Company Name － City , State Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers. Excellent communications skills written and orally especially under pressure. Ability to forecast future issues through ongoing strategic analysis. Prospect for new sales and manage current and pending sales in the amount of over $1M. Maintain relationships with Client Government Sales Management to ensure strategy and sales objectives are identified and plans developed for the sales year. Ensure all relevant Human Resources and policies, procedures are followed. Establish and oversee the implementation departmental policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary. Analyze day to day business activities ensuring efficient and effective services. Supervise budgets for maximum Return of Investment (ROI). Negotiate business transactions for the company in the amount of over $1K. Ensure adherence to all Health, Safety and Environmental policies and procedures. Experience in fracking. Exercise confidential information policies, procedures and regulations that governs employee and employer confidentiality. Apply general business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Utilize general principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Apply relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Manage sales pipelines from beginning to end and follow push through sales. Represent companies such as; Scott Safety, Honeywell First Responders Product, Hurst Jaws of Life, Kappler, Elkhardt Brass, Hale Pumps, Streamlight, HESCO, Smith Optics. ACCOMPLISHMENT: Maintained sales of over $5M for the last three years. Supervisor: , Hours Worked/40Wk. Senior Airfield Fire & Emergency Services Officer , 06/2009 to 07/2010 Company Name － City , State Performed hiring, training, scheduling of work, grievances, performance counseling, and recommendations for promotions, demotions and termination of employment of over 40 personnel. As a senior executive set polices, assigns priority for future program objectives, direct improvements to equipment and distributes equipment among subordinate commands. Evaluated new trends for policy development and for further inquiry and study to establish new methods for eliminating or controlling serious hazards to life and property. Further conduct independent and joint risk management studies for exercises and assist others with risk management decisions. Supervisor: Colonel Steve Kirkpatrick Contact: Yes: (803) 414-6496, Hours Worked/40Wk. Aircraft Rescue and Firefighting Officer , 06/2008 to 06/2009 Company Name － City , State Managed 24 hour operations of (5) P-19 Firefighting apparatus, (1) P-23 10K gallon water tender, (1) F-550 rescue truck, (4) rescue boats, and (3) Gators equipped with Wild land firefighting attachments. Supervised and directed the coordination of cross training with 10 Department of Defense fire Stations which provided over 60 hours of instruction to more than 140 fire fighters. Initiated a funding request for an additional $57K to source deficiencies. Managed a budget of $120K budget to support fire suppression operations. Supervisor: Major Carl Kuga Contact: Yes: (910) 581-2025. Manager Airfield Fire & Emergency Services Officer , 06/2006 to 06/2008 Company Name － City , State Managed over 200 Marine Firefighters with budgeting, operation, training and mutual aid agreements at each subordinate unit's location. Managed 10 Fire Fighting apparatus' 8 fire suppression systems, and 6 rescue vehicles. Managed and oversaw $35K worth of Emergency Airfield Services assets. Supervisor: LtCol Manlee Herrington, Contact: Yes: (808) 256-4295, Hours Worked/40Wk. Airfield Fire & Emergency Services Officer , 08/2004 to 03/2006 Company Name － City , State Deployed to Operation Iraqi Freedom and held the billets as the Chief of Firefighting operations for over 20 airbases in Iraq. Managed and supervised 100 Marine Firefighters in day-to-day operation in support of flight operations aboard Marine Corp Auxiliary Landing Facility Bogue Field, NC. Managed over $100K dollars of firefighting assets. ACCOMPLISHMENT: Identified a deficiency and justified the purchase of over $1.5K worth of firefighting assets. Managed and preformed the duties of the on scene Commander for a 2K gallon fuel fire. Supervisor: Colonel Jay Johnson Contact: Yes: (571) 408-0426, Hours Worked/40Wk. Education Bachelor of Fire Science : 8/15 Thomas Edison State College － City , State GPA: GPA: 3.37 GPA: 3.4 Customer Relations Course; OSHA Safety Course; HAZMAT Materials Operations; Airfield pavement and assessments certifications Course; Fire Officer I, II, III; Fire Instructor I, II, III; Fire Inspector I, II; Fire Investigator I; Fire Fighter I, II, III; Airport Firefighter;; Emergency Vehicle Operators Course; Amphibious Warfare School Nonresident Program; Advance EAF School; M-31 Arresting Gear Systems Course; Marine Corps Aircraft Launch and Recovery School; Aircraft Firefighting School; Warrant Officer Basic School; Staff Non Commissioned Officers Course; Sergeants Course; Total Quality Leadership; Hazardous Waste Coordinator Course RCRA; Hazardous Materials and Hazardous Waste Management Course; Suicide Prevention Course; Minimum Operating Strip Lighting System Course; Lean Six Sigma White Belt Course Professional Affiliations Veterans of Foreign Wars, SATS/EAF Association, Marine Corps Association, Skills Basic, budgeting, budgets, budget, communications skills, counseling, Client, Customer Relations, customer satisfaction, senior management, Government, Hazardous Waste, Hazardous Waste Management, hiring, Human Resources, Inspector I, instruction, Instructor I, Leadership, Lighting, Materials, Excel, Outlook, PowerPoint, 2K, Microsoft Word, modeling, needs assessment, personnel, policies, policy development, processes, Quality, risk management, Safety, Sales, Sales Management, scheduling, Six Sigma, strategy, strategic analysis, strategic planning, Supervisor, tender, written

BUSINESS-DEVELOPMENT

APPAREL TECHNICAL DESIGNER Career Focus Represent the Company's interest of universal and consistent fit aesthetics and proper construction of garments as well as standardizing product fit and constructions specifications. Qualifications Proven success in writing specification sheets Knowledge of fitting Pattern making and sewing Knowledge of textiles Experience in corresponding with contractors overseas Excellent ability for flat sketching Excellent administrative skills Proficient in English and Spanish Skills Microsoft Software: Excel, Word, Outlook Web PDM IBM AS-400 Professional Experience Apparel Technical Designer Sep 2016 Company Name － City , State Work with Design on Seasonal Development stages to identify the styles that will require tech design support for . Issue initial specs in order to expedite the first proto as well as resolve technical issues for design integrity, target price, delivery and quality as directed by Design and Merchant.  Manage fit cycle approval process from initial development through to stock approval. Interface with Design, Product Development, Merchants, Production Quality Assurance and Suppliers daily to ensure dos updated information has been communicated. Measure garments for fittings with speed and accuracy. Pull the history, and any specific references, basic standard fit binders and prepare for the fittings as needed. Maintain and update daily Fit log, indicating the approval status styles. Keep organized records of template garment specification including Labeling, Packaging standards and/or construction standards and monitor all new developments for consistency. Create, maintain and generate fit comments and specs in Books. Resolve technical issues with clear written communication to factories on a daily basis. Review graded specs, tolerances and construction for consistency before sending to factories for production and generating stock grading. Maintain seasonal binders of specs for Technical Designer brand responsibility. Maintain Management communication on any delivery issues, concerned or at risk styles, and work with the cross functional team to resolve outstanding issues. Specification Writer, Quality Control Assistant Jan 1996 to Jan 2000 Company Name － City , State Wrote specification sheets, including sewing construction, trim, grading, pattern and label parts. Attended fittings and corresponded with contractors overseas. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Washing and Shrinkage, Fabrication Matching, Sample Room, Grading and Marking. Analyzed Line Development Management Reports (LDM) for domestic and overseas operations to ensure that deadlines were met. Kept and updated extensive database and books. Trained new hires. Specification Writer Jan 1993 to Jan 1996 Company Name － City , State Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns and label parts. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Sample Room, Grading and Marking. Managed the distribution and tracking of the specification packages from their production through to delivery to all appropriate factories, warehouses and relevant personnel. Monitored performance against deadlines and reported progress to the production group at weekly reviews. Kept and updated extensive database and books. Trained new hires. Production Line Supervisor Jan 1990 to Dec 1990 Company Name － City , State Supervised line operations and staff. Supervised and researched daily water treatment. Responsible for calculating the required quantities of raw materials for the daily production and controlling output against plan. Investigated and reported line efficiency on a daily basis. Freelance Teacher Jan 1988 to Mar 1989 Company Name － City , State Chemistry, Mathematics and Physics Education Chemical Engineering 1987 National University of Honduras Honduras C.A.

DESIGNER

MEMBERSHIP COORDINATOR Career Focus I would like the opportunity to share more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I'd be happy to supply strong references at your request. I am currently in pursuit of a career and believe my skills could greatly contribute to your company. Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally utilized. Frankly stated I am looking for a career as opposed to a "job". Summary of Skills Reliable and dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented  Focused on customer satisfaction Customer service expert Employee training Clean and professional Cold calling Self-motivated Professional Experience 05/2014 to Current Membership Coordinator Company Name － City , State As Membership Coordinators I am responsible for selling memberships at the health club. The position requires that the membership coordinator generate at least 60% of my own prospects through normal prospecting channels. The other 40% may originate from club advertising and promotions. A strong working relationship with club staff is expected of the membership coordinator. Paperwork and administrative follow-up on personal sales, along with personal follow-up on new memberships are essential tasks. Responsibilities and Approximate Time Distribution 15% - Telephone solicitation, prospecting and other follow up. 4% - Sending mailings to prospects. 60% - Touring prospective and making actual sales presentations. 10% - Follow-up on new members sold and generating referrals, 3% - Paperwork and administrative work. 3% - Attending meetings. 3% - Participating in ongoing training programs. 2% - Attending special events. 06/2011 to 05/2014 Customer service Manager on dutie (MOD) Company Name － City , State During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills in customer service continue to grow stronger and stand out some of my duties included but are not limited to; Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires, greeting and checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according to company standards. 09/2009 to 09/2014 Customer Service Representative/Bar Attendant Company Name － City , State My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food, keeping track and ordering supplies from our vendors as needed, keeping department up to company standards. 04/2006 to 08/2009 Sales/Customer Service Representative Company Name － City , State During my time spent with Party America my job was again to facilitate an excellent customer service experience to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer service skills. Some of my duties included but were not limited to; answering and directing phone lines greeting and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities, closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets. Also kept the store up to company brand standards. 03/2003 to 04/2005 Sales Representative Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. 10/2002 to 01/2003 Merchandise and Customer Assistant (MCA) Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs

FITNESS

SALES ASSOCIATE/MERCHANDISER Experience Sales Associate/Merchandiser Jul 2014 to Current Company Name Investigate and resolved customer inquiries and complaints in a timely and empathetic manner. Run markdown reports, manage store replenishment and analyze buying reports. Contact customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operate POS system to itemize, open credit accounts and complete an average of 50 customer purchases. Write sales slips and sales contracts. Plan and coordinate the availability of products for advertising and promotion purposes. Answer an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Describe product to customers and accurately explain details and care of merchandise. Confer with store managers to obtain information about customer needs and preferences. Monitor and analyze sales records and consumer purchasing trends. Anticipate consumer buying patterns to create a purchase and inventory plan. Set and recommend mark-up rates, mark-down rates and selling prices for merchandise. Complete stock orders and manage inventory levels. Organize and track departmental receipt flow for new and reorder merchandise. Partner with sales representatives and managers to coordinate delivery and merchandising schedule. Educate employees on new merchandise during seasonal workshops. Group Sales Associate Oct 2003 to Jan 2008 Company Name Provided outstanding customer service to existing and potential patrons in order to maximize group ticket sales. Developed new clients by focusing on assigned target markets, with the resulting goal of significant increased gross sales. Produced target market sales analysis reports to track sales trends from year to year. Provided proactive customer service to donors and patrons interacting via phone, email or in person to assist in matters related to ticketing, upcoming events, and membership benefits. Assisted with organization of prospect lists and coordinating other materials pertinent to planning solicitations, cultivation events, and other activities. Concluded advanced bookings with the box office by preparing all details of group contracts through the Tessitura ticketing system. Followed up with patrons to ensure timely payment and that the client receives tickets and materials needed for their performance. Actively pursued client stewardship opportunities such as hosting clients for dinners, performances, and other relationship building initiatives. Worked with management and various departments to address specific customer service requests as needed such as; accessibility accommodations, transportation needs, dining, receptions, and tours. Office Assistant Sep 1998 to Oct 2003 Company Name Managed all day- to -day administrative responsibilities which included; reporting and documentation, record keeping, maintaining of files, correspondence, internal/external communications. Planned and developed the conference program, agendas, schedules, sessions, handouts and other collateral materials. Promoted and marketed the conference, created and disseminated brochures, articles, and email blast. Handled administrative details such as registration, payments, and travel/transportation. Responded to inquiries and ensuring clear communication with speakers, conference attendees, and other staff. Education Bookkeeping 2018 Stratford Career Institute － City , State , Canada The Training Source, Inc. Summary CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional; with over 10 successful years facilitating support services and managing fast-paced office operations. I have Strong organizational and communication skills. Advanced understanding of customer needs with diligent attention to detail, resulting in superior customer service and high levels of client satisfaction. Highlights People-oriented Filing and data archiving Creative problem solver Payment processing Quick learner MS Windows proficient Exceptional communication skills Account reconciliation 50 WPM typing speed Proofreading Skills Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles

SALES

CONTRACT ACCOUNTANT Summary More than ten years of progressive experience in manufacturing accounting Currently preparing for CMA exam; CPA eligible Strong motivator and morale builder with a positive outlook Ability to communicate effectively with all levels Cum Laude graduate with BBA in Accounting and Finance Exceptional analytical, communication, and leadership skills Advanced Excel skills Experience with multiple ERP and Accounting systems - adapt well to different systems Willing to relocate Highlights Advanced Excel, PowerPoint, Outlook, and Word skills *IFS, Macola Progression, NetSuite, JD Edwards, ADP Payroll, Tool$, Crystal Reports, Global, FAS- Fixed Asset Software, Vantage, QuickBooks Accomplishments While at Robbins LLC, decreased month end close from a ten day close to a three day close without compromising the integrity of the financial statements. Implemented paperless AP filing system while working at Robbins LLC. This saved a large amount of time during audits or when researching issues. Received Robbins LLC's Presidential Award each year for going above and beyond job responsibilities, creating efficiencies, and cost savings. Experience Company Name January 2014 to Current Contract Accountant City , State Contracted as accountant for client during a maternity leave (Client ERP software NetSuite). Bookkeeping for clients and personal taxes. Assessed and advised client on internal controls, audit follow up to ensured policy and procedure compliance and effectiveness. Made client recommendation of purchasing card use.Wrote policies and procedures for client.Through rebates and extension of cash flow resulted in 22% total annualized savings. Company Name January 2008 to January 2014 Quality Manager City , State Lead a team of direct report quality assurance specialists and inspectors. Build Effective relationships with customers, vendors and plant employees. Manage product inspections to identify and isolate quality issues. Ensure plant compliance with ISO 9001:2008. Zero findings on first plant ISO audit. Education, motivation and training of plant workforce. Company Name March 2008 to April 2013 Senior Staff Accountant Promoted to Quality Manager City , State Responsible for month end closing process for three plants Cash management Management of all AP and AR functions Supervision of AP/AR clerks Comparative Financial Statements preparation and review for three separate plants as well as consolidated.: Financial statement analysis; Balance sheet reconciliations; Variance accounts analysis; deep analysis requiring much research Preparation of Bank Borrowing Base Certificate/ Bank Covenant compliance Lead semiannual bank audits and financial statement audit Financial results reporting to President when VP of Finance is unavailable Year-end inventory audit/verification Key member of the Robbins Financial Control Committee/internal control testing Annual Budget preparation and monthly review with department managers Standard cost and pricing of Molded Product Assist with raw material and Customix standard updates Miscellaneous projects, assist or advise where/when needed. Company Name January 2004 to January 2008 Staff Accountant City , State General ledger: BS accounts, fixed assets, inter-company accounts Sales and use tax for multiple states Prepared/implemented procurement card policy and procedure Key member of fixed asset module implementation Assist with acquisitions. Company Name January 2004 to January 2004 Staff Accountant City , State Payroll and cash management. Company Name January 2003 to January 2004 Accounts Receivable City , State Accounts receivable and accounts payable. Education University of North Alabama 2004 BBA : Accounting and Finance City , State GPA: TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society in Business Administration *Graduated with Honors (Cum Laud GPA: 3.7 *Accounting and Finance TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society in Business Administration *Graduated with Honors (Cum Laude GPA: 3.7) Columbia State Community College 2001 State , Columbia Educational Activities/Awards Extracurricular activities University of North Alabama: Alpha Chi Accounting Club, Phi Beta Lambda Business Leadership Club, Bisk Student Representative Columbia State Community College: Student Council Member (Lawrence County Site) Awards received University of North Alabama: Sarah R. Brown Scholarship, All-American Scholar, Dean's List,, National Collegiate Business Merit Award, Accounting Achievement Award, Institute of Management Accountants National Conference Attendance Scholarship Columbia State Community College: Lloyd Booker Memorial Scholarship, Dean's List Skills Month end close, Year end close, Cash Management, Supervision, AP/AR, Acquisitions, ADP Payroll,Balance sheet, Bookkeeping, Budget preparation, Cash Flow, Crystal Reports, ERP, Financial Statements, Financial statement analysis, Fixed Assets, General Ledger, Internal Control, Inventory, Payroll, Quality Assurance, ISO, ISO 9001, IFS, NetSuite, JD Edwards, Macola, Excel, Outlook, PowerPoint, Word, QuickBooks

ACCOUNTANT

HR PARTNER Summary Experienced Human Resources Business Partner with expertise in partnering with Line of Business Leaders to provide guidance on human capital strategies to include, but not limited to, employee relations, talent management, compensation, etc., in order meet business goals and objectives. Highlights Project management Matrix management experience Talent management expertise Employee relations expertise Performance management strategies Compensation experience Employment law knowledge Manager coaching and training Presentation/Facilitation experience Accomplishments Lead Project Teams to address human capital strategies (i.e., Performance Management, Rewards and Recognition, etc.) that resulted in manager tools and resources. Developed and facilitated Change Management training for all front-line managers in the Line of Business. Developed, trained, and implemented common attendance guidelines for line of business and executed to the new guidelines. Experience HR Partner June 2007 to Current Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. In both a hierarchical and matrix management environment Collaborate with senior leadership teams to influence organizational design, management practices and work environment changes. Lead project teams on end-to-end strategy on human capital initiatives (i.e., retention, rewards and recognition, performance management, etc.) Problem-solve mid-complex issues as they arise with all levels of management across business groups. Coach and develop less experienced staff on broad human resources issues and monitor resolution progress. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Partner with all levels of management in both a hierarchical and matrix management environment to build leadership competencies in order to build bench-strength through talent management discussions. Partner and engage with key stakeholders in the Wells Fargo/Wachovia Bank integration efforts. Develop business cases for Senior Leadership (i.e., LOB, HR, etc.) approval to implement restructure to any one business unit which may result in displacements. Partner with LOB Project Team to develop and execute plans and communications in support of these activities. Lead cross-functional or cross-business unit/division teams assigned to implement workforce initiatives as well as develop programs and process improvements associated with human capital and business initiatives. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Associate People Svcs Officer November 2001 to May 2007 Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Facilitate dialogue sessions as needed to help employees/managers resolve issues. Appeal Texas Workforce Commissions claims when appropriate. Human Resource Consultant March 2001 to November 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant September 1999 to May 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant August 1990 to September 1999 Company Name － City , State Roles started out very transactional and then grew into the list below. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Education Masters of Arts : Counseling , May, 2004 Webster University － City , State , USA Counseling Bachelor of Science : Psychology , December, 2001 University of Houston － City , State , USA GPA: Dean's List Psychology Dean's List Skills Title VII ADA Mid - Senior level Coaching/Consultation Employee Relations Partner with Senior management and Function management HR Policy Interpretation Presentation/Facilitation Collaboration/Partnering skills Relationship Building skills Additional Information SPECIAL AWARDS: 2005 USAA's Volunteer of the Year 2006 President's Council on Service and Civic Participation Award Professional Affiliations Wells Fargo - Latino Team Member Network - HR Liaison/member San Antonio Human Resources Management Association South Texas Children's Bereavement Center Group Facilitator CYO Sports Team Mom

HR

CUSTOMER SERVICES Summary Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position.  I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives. Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader  Analysis Accomplishments Improved department efficiency 40% through implementation of strategic workflow and process improvements. Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. ​  Created new operational planning strategy to drive business development ​ Researched, calmed and rapidly resolved client conflicts to mantain customer relationship. Experience 07/2016 to 11/2016 Customer Services Company Name － City , State Support english and spanish incoming call flow Provide information to new and existing customers to support their needs and finding a solutions to keep customers satisfied and retain business. Navigate computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information, records each call by accurately documenting status and comments in the platform. 06/2013 to 05/2015 Manager - BPO Analyst Company Name － City Lead Team of 15 professionals  Analysis coordinator and risk management for Citibank International. Record national and international ACH transactions to  reduce risk of fraud and comply the policies and government regulations.   Create monthly reports to maintain the business control. Define strategy and bussines plan to control the volume transactions  Train and suppot  risk personnel during new system implementations ans upgrades 10/2008 to 05/2013 Financial Assistant - Trader Company Name － City Support the financial investment area in buying and selling financial assets. Advise the customer  with their investments to higer returns Find solutions to customer's necessities through e-mail and phone calls. Organize electronic files and maintain paper files updates  Verify details of transactions, including funds received and total account balances.  Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day provide financial reports and  office supplies Open ans assign new Client Accounts. Keep confidential information. Education 2014 Bachelor of Science : Economics City Colombia Economics YENI MALDONADO Languages Spanish - English - Portuguese Skills Attention to detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page

BPO

INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Instructor/Trainer, Technical Writer and Instructional Designer who designs documentation, training programs or curriculums, including classroom lectures, online courses, and self-study sessions, directed at students, employees, organization members, or those who use the organization's products or services. Accomplishments State of TN Teacher License 474: Business Education Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks ­ Basics, Flash ­ Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access ­ '03, '07, Microsoft Excel ­ '03, '07, '10, Microsoft Outlook ­ '03, '07, Microsoft PowerPoint ­ '03, '07, '10, Microsoft Publisher ­ '03, '07, Microsoft Word ­ '03, '07, '10, SnagIt. Education University of Memphis 2016 Doctor of Education : Instruction and Curriculum Leadership Instructional Design and Technology City , State GPA: 1st Generation PhD Fellowship Academic Achievement Award Instruction and Curriculum Leadership Instructional Design and Technology 1st Generation PhD Fellowship Academic Achievement Award University of Phoenix 2005 Master of Arts : Adult Education and Distance Learning City , State GPA: GPA: 3.91 Adult Education and Distance Learning GPA: 3.91 University of Memphis 2003 Bachelor of Science : Business Administration Management City , State GPA: Minority Merit Scholar Business Administration Management Minority Merit Scholar Experience Company Name May 2015 to September 2015 Instructional Designer City , State Responsible for designing and developing course modules for the university by working with instructors and internal subject matter experts. Company Name January 2015 to March 2015 Instructional Designer and Technical Writer City , State Responsible for designing and developing instructor-led training for the Nike warehouse distribution center in Memphis, Tennessee. Wrote processes and procedures for warehouse roles and functions. Company Name December 2014 to Current Tutor City , State Club Z Tutoring Cordova, Tennessee Tutor students grades K-12 on Reading, Math, State Standardized Tests, and ACT Test Preparation. Offers assistance with developing study strategies. Works with the student and their parent to develop a tutoring plan to fit their individual needs. Prepare tutoring sessions to ensure the student's academic development. Assess the student's progress through the tutoring sessions. Company Name September 2013 to April 2014 Instructional Designer City , State Responsible for designing and developing 6 online modules for the Introduction to Distance Education course for the TAACCCT grant. International Paper Memphis, Tennessee. Company Name June 2013 to November 2014 Technical Training Manager Performance Improvement Manager City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Managed 2 Instructional Designers and 5 Technicals Writers via interoffice and virtually. Conducted counseling, coaching, and facilitates one-on-one coaching sessions. Facilitated training classes and conducts train-the-trainer workshops. Supervised group of instructional designers and technical writers. Assisted with operations interviewing and selection process. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Participated in Kaizen events for improving company processes and procedures. Company Name August 2012 to October 2012 Remote Instructional Designer City , State Responsible for designing and developing online math courses for the Ferndale School District for high school students using the Moodle LMS. Company Name October 2011 to April 2012 Remote Instructional Designer and Technical Writer City , State Responsible for the development of at least 34 courses which each included a study guide, an eLearning practice, and an eLearning assessment for the Paragon software. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Company Name August 2011 to December 2011 Remote Instructional Designer and Project Manager City , State Responsible for the design and development of a course that provided the residents of UTHSC web-based instruction on how to prevent medical errors when writing prescriptions. Responsible for creating and managing the needs analysis, project plan, and implementation plan for the project. Company Name April 2009 to June 2013 Training Consultant Instructional Designer and Technical Writer City , State Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs. Designed and developed comprehensive instructor-led, e-learning, self-paced, and blended training classes for operations staff to ensure the established goals and objectives are met. Developed all aspects of training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc. Supervised new hires during classroom facilitation. Facilitated training classes and conducts train-the-trainer workshops. Maintained the knowledge management system by providing on-demand publishing and disseminating urgent "Alerts" and other communications throughout the organization. Researched and recommended solutions, resources, and methods to effectively meet training and development needs by identifying and eliminating training gaps. Used Sum Total Learning Management System to publish and disseminate training, track compliance and report progress. Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools. Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing. Company Name August 2006 to December 2010 General Education Professor City , State Provided guidance, encouragement, and direction necessary to allow students to achieve established course objectives. Worked within the structure of the syllabus, and acted as an effective classroom manager and advocate participate in the learning process. Participated in school retention initiatives by providing regular, accurate, and timely feedback to students, and the school concerning academics, behavior, attendance, etc. Monitored and managed online classroom learning environment using ALEKS for Algebra classes. Maintained course curriculum and taught material approved from curriculum and developed daily lesson plans to include instructional aids. Maintained expertise in subject area and recommended improvements in curriculum design. Motivated students to actively. Skills academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops

DESIGNER

ENGINEERING INTERN Skills C++, Python, MATLAB, Git, Bash, R, SQL (basic). Experienced in Linux/Unix and using high performance computing clusters. Machine Learning Tools and Libraries: Scikit-learn, Pandas, Seaborn, matplotlib, TensorFlow (basic). (I built a XGBoost model that has 77.5% accuracy in the Kaggle Titanic challenge.) Computational Fluid Dynamics and Discrete Element Method Codes CFD-DEM, OpenFOAM, CFD-ACE+®, Fluent®, COMSOL®, LAMMPS, and LIGGGHTS. Reservoir and Fracture Modeling Tools CMG® for reservoir simulation; FracPro® for fracture simulation and analysis; Saphir for pressure transient analysis. Experimental and Statistical Methods SEM, AFM, Confocal Microscopy, Regression analysis, Statistical process control, Design of experiments. Experience ENGINEERING INTERN 08/2016 － 12/2016 Company Name State Project: Develop a cavings transport model for optimizing hole-cleaning operations. Developed a solids transport model for predicting cuttings/cavings bed height during a hole-cleaning operation. In contrast to conventional CFD models that typically take several hours to run, this novel numerical model can obtain results within a few minutes, enabling timely optimization of the well circulation schedule. Investigated the competitive landscape and designed the commercialization plan for the numerical model. Leveraged the experiences from internal drilling experts and aligned with all stakeholders throughout the development process. ENGINEERING INTERN 05/2016 － 08/2016 City , State Project: Optimize diverter pumping schedule for better production performance after well re-stimulation. Built a simulator to model proppant, diverter, and slurry distribution in a plug-and-perf hydraulic fracturing operation. Derived a simple proxy model to substitute time-consuming CFD-DEM simulations for predicting diverter transport through perforation clusters. Simulation time drops from 48+ hours to less than 1 sec. Provided recommendations for pumping schedule design in a fracturing treatment. PROCESS ENGINEER 04/2012 － 05/2013 Company Name City Improve display yield through statistical modeling, process control, and tool modifications. Won Qualstar award in Nov. 2012 by completing two specific yield improvement tasks in merely two months, first time for QMT-TW to award its engineers after establishment. Optimized sealing process of interferometric modulator (iMoD) display that led to 52% pre-functional yield increase. Increased the up time of panel encapsulation station from 73% to 92% by leading two tool-modification projects involving a group of 5 equipment engineers and 2 external support engineers from Japan. PROPPANT/DIVERTER TRANSPORT in HORIZONTAL WELLS, UT Austin Aug. 2014-present. Evaluate the efficiency of proppant/diverter transport in perforated horizontal wells under different slurry flow conditions using a combined CFD-DEM approach. Developed a multivariate statistical model to substitute traditional CFD model for predicting proppant transport through perforations at various flow conditions. The computational cost dropped 5 orders of magnitude. Accurately predicted DAS-measured proppant distribution in a field case with less than 10% error. Chu-Hsiang Wu Page 2 DESIGN and SELECTION of GRAVEL PACK and SAND CONTROL SCREENS, UT Austin Jun. 2013-present. Develop analytical, DEM, and Monte Carlo models for predicting sand production through gravel packs and sand control screens. Accurately predicted 6 sand production lab-test results obtained from operators with less than 15% error using the developed model. Invented a DEM-based approach for extracting pore throat size distribution of complex packings. Results show that the pore throat sizes within gravel packs are usually between 1/5 to 1/9 of the effective gravel size. The findings correspond remarkably well with previous field observations and enable further optimization of gravel pack designs. 06/2010 Company Name Designed highly mixing-efficient serpentine channels for biomedical detection. Devised mixing index to quantify mixing efficiency of two heterogeneous fluids flowing in microfluidic channels. Interests SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Education and Training May 2018 Ph.D : UT Austin - PETROLEUM ENGINEERING Scientific Computation City , State PETROLEUM ENGINEERING Scientific Computation Dissertation: Modeling Particulate Flows in Conduits and Porous Media; Supervisor: Mukul M. Sharma 3.9/4.0 Recipient of ConocoPhillips Fellowship (2013), and Jack L. Thurber Memorial Endowed Presidential Scholarship Jun. 2010 M.S : National Taiwan University - MECHANICAL ENGINEERING City , Taiwan MECHANICAL ENGINEERING Design of a mixing-efficient microfluidic device for bio-medical applications 3.9/4.0 Jun. 2008 B.S : National Tsing Hua University - POWER MECHANICAL ENGINEERING City , Taiwan POWER MECHANICAL ENGINEERING Presidential Award and Scholarship (2006, 2007) Skills approach, Bash, basic, C++, competitive, DAS, Design of experiments, functional, lab-test, Linux, Machine Learning, MATLAB, Modeling, novel, optimization, process control, Programming, proxy, Python, Simulation, SQL, Statistical process control, Supervisor, Unix Additional Information LEADERSHIP and VOLUNTEER · Served as a Second Lieutenant in an artillery company in the Taiwan Army during 2010-2011. · Qualstar Award, Qualcomm, 2012 and 2013 · Qualcomm Know-how Incentive Award, Qualcomm, 2013 · Technical Editor of SPE Journal, SPE Drilling and Completion, SPE Production and Operations, 2017-present · Volunteer experience: SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Distribution Measurement Techniques and Their Relevance or Irrelevance to Sand Control Design. SPE Drill & Compl 30 (2): 164-174. SPE-168152-PA. http://dx.doi.org/10.2118/168152-PA.

ENGINEERING

SALES REPRESENTATIVE Profile Accomplished and energetic sales representative with a solid history of achievement in retail. Motivated leader with strong organizational and prioritization abilities. Core Qualifications Fluent in Spanish  Enthusiasm Team player Organized Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Customer- and service-oriented Reliable and punctual Enthusiasm Professional Experience Sales representative 12/2014 － 11/2016 Company Name City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. Sales representative 09/2013 － 05/2014 Company Name City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Cashier 05/2013 － 11/2014 Company Name City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Weigh items sold by weight to determine prices. Education Jun 2013 High School Diploma : Quest Academy City , State 2018 Associate of Arts : Chabot College - Political Science City , State Lan gu ages Skills billing, credit, English, forms, insurance, prepare invoices, Issue receipts, Listening, money, Persuasion, policies, Reading, recording, sales, telephone

SALES

CONSTRUCTION MANAGEMENT- ASSISTANT Professional Summary Experienced professional with 10+ years experience in Project Management with a background in Real Estate, Residential, Commercial, Civil, Contract Management, project Coordination, Procurement, Business development and other facets of the Construction industry. Demonstrated verifiable success leading multi-million dollar organizations through start-up, revitalization, and accelerated growth. Solutions-driven, decisive and results-oriented with outstanding negotiation and crisis management skills. Seeking an opportunity to leverage leadership, management, and business development skills to become a top-level construction manager. Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers,investors, REIT accounts Education Bachelor of Arts : Business Administration And Management College of Southern Nevada - City Certificate : Construction Management , 2019 Turner Construction Management Program - City Certificate : LEED Certification , 2019 Kirksey Acrchitecture - City Certificate : Real Estate , 2018 Champions - City Project Management Coursework , Expected in 2020 Houston Community College - City , State Osha 30 , 2019 Associate General Contractors - City Construction Management Technology , Expected in 2020 Houston Community College - City , State Affiliations Women's Chamber of Commerce of Houston ABC (Associated Builders & Contractors) AGC (Associated General Contractors of America) Software Skills Buildium, Appfolio, Yardi, Realpage, Quickbooks, Microsoft Office, ADP, Workforce, Salesforce, Powerpoint, Excel, Scheduling , Autocad Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers, investors, REIT accounts

CONSTRUCTION

SUBSTITUTE TEACHER Skills Outlook, Excel, Word, PowerPoint, QuickBooks and OneNote Experience 09/2016 to Current Substitute Teacher Company Name － City , State Design learning environment to meet educational development objectives. Responsible for classroom schedule, subject matter, selection of materials and media, development of learning activities and documentation of plans. Establish positive relationships with students, parents, fellow teachers and school administrators/staff. Provide regular feedback to parents regarding work and behavior in class. 09/2015 to 04/2016 Maintenance Technician Company Name － City , State Managed 100+ lots and ensured maintenance requests were fulfilled in a timely matter. Maintained electrical, plumbing and landscaping. Informed management of potentially dangerous electrical equipment and faulty instrumentation. Recommended new equipment and maintenance procedures to the facility manager. 04/2012 to 06/2014 Sales Associate Company Name － City , State Enthusiastically conversed with customers about purchase needs and available products. Inquired about buying experience, item preferences and future purchases. Tracked inventory and prepared for promotions by setting up displays, adding signage, and retagging merchandise. Recommended appropriate items and direct or lead customers to selections. Education and Training Bachelor of Arts : Business Administration Management Eastern Oregon University － City , State Business Administration Management Skills buying experience, documentation, inventory, selection of materials, Excel, Outlook, PowerPoint, Word, plumbing, QuickBooks

TEACHER

SUBSTITUTE TEACHER Summary Enthusiastic artists who loves both traditional art and digital art!  Before moving to Richmond I spent two years working as a digital media specialist, creating  brochures , video and physical colleges.  Currently I'm working as a substitute for Chesterfield County Schools, my  favorite  subject of course being art.   Highlights Traditional fine art skills Creative and artistic Flexible creative approach Strong design sense Superb attention to detail Time management Traditional and digital photography Photo enhancing Relevant Professional Experience Substitute Teacher Oct 2015 to Current Company Name － City , State Work in schools across Chesterfield County in a verity of subjects and grades.  My favorites subjects to teach are Art, Library and History. Following the teachers lesson plans I lead the students through activities, providing guidance and additional explanations where needed. Comfortable with unexpected school situations.  I'm quick on my feet and calm which I believe is the key to keeping students calm. Digital Media Specialist and Administrative Assistant Jul 2013 to Jun 2015 Company Name － City , State Met and worked with grieving families to create personalized memorial packages for their loved one. I used a variety of programs including Photoshop, Illustrator, InDesign, Publisher and funeral stationary software. Created large collage boards for every family who provided us with photos.  It was not abnormal to create 15 or more boards a week. I provided support to community outreach programs; small college boards for hospice patients, billboards for charity events and designing pamphlets or other printed materials for special events including Cape Fear's Purple Heart dinner. Was in charge of teaching coworkers how to use new software as well as troubleshooting computer and printer problems for the office. Summer Counselor Jun 2009 to Sep 2009 Company Name － City , State Helped to plan and execute activities. Dealt with minor cuts and scrapes as well as defusing tempers before fights could start and writing up incident reports after accidents or fights occurred. This job included conflict resolution, working with children whose parent(s) were in the military and a handful that have a parent overseas, as well as working with handicap/special needs children. Additional Experience Room Attendant Mar 2012 to Jul 2013 Company Name － City , State Seasonal Shoe Associate Nov 2011 to Feb 2012 Company Name － City , State Shoe Associate Oct 2009 to Nov 2011 Company Name － City , State Education Bachelor of Arts , Dual Major: Art and Visual Technology & Anthropology 2009 George Mason University － City , State Started off as an Anthropology major with a minor in photography but soon found I loved my art classes just as much.  At first glance they seem unrelated but both deal with people and expressing the human condition. While one does it through studying actions and artifacts to better understand different cultures and time periods, the other deals with feelings and views shown through art. They are different but together they are a good combination for a more rounded point of view.   Course work included animation, digital as well as traditional black and white photography, web design, oil panting, sculpture, print media, art history, childhood psychology,   ancient civilizations and modern culture. Internship 2007 Gov Trends － City , State Maintained several politicians' personal websites, transferred data from previous websites to newly designed websites as well as updating live sites news feeds. Did analysis of key words used to increase traffic to websites using Google AdWords.Used pertinent data retrieved to verify if key words were contributing to increasing traffic to websites or not. Compiled results and presented solutions in reports for the clients. Created email lists of possible potential clients.I also did minor design projects such as letter heads and logos.Worked with clients' staff to ensure they were trained on how to maintain new sites after all the data had been transferred and organized. Advanced Degree 2004 West Springfield High School － City , State Internship 2004 Fairfax Archaeology － City , State Compiled information about artifacts from previous digs as well as properly labeling them and storing them in bags to prepare them for storage. In the field work included measuring and marking test pits, shifting through dirt, digging test pits and keeping field data Skills Traditional Art Media: Black and White Photography, Oil Painting, Sculpture, Print Media Digital Art Programs: Photoshop, Illustrator, InDesign Digital Animation: Maya, Flash, After Effects

DIGITAL-MEDIA

CHEF Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Customer service expert Accomplishments Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Company Name September 2013 to January 2016 Chef City , State Responsible for the preparation of 2 daily snacks and lunch for 150 children. Required to create a balanced menu along with catering to child specific medical and religious restrictions. Continuously maintained above par menu and stayed within an established budget. Highly organized, time sensitive and creative. Company Name August 2005 to Current Sales Associate City , State Assisting Customers in the purchases. POP inputting. Creating an overall experience to create returning customer base. Customer service, product knowledge and computer skills. Company Name May 2003 to April 2005 Assistant Food and Beverage Manager City , State Worked a liaison between membership and management to ensure all requirement where meet for a satisfying experience at a golf/tennis/pool facility. Was continuously asked to manage private and company events due to hard work and commitment to excellence. Ordered beverages to maintain sufficient stock, scheduled staff, and excellent customer service. Educational Background MCLA 1984 Bachelors : Business City , State GPA: Summa Cum Laude Business Summa Cum Laude Skills

CHEF

HR DIRECTOR Professional Summary Experienced HR Manager over 3 facilities with 10 years of proven HR experience in all areas of Employee Relations, Benefits, 401k Management, Payroll, EEOC, AAP, FAA/DOT, Workers Compensation & Safety.  Core Qualifications Employee relations Benefits administrator Employment law knowledge Interviewing expertise Payroll expertise Manager coaching and training Staffing and recruiting professional Experience HR Director May 2005 to Current Company Name － City , State Onboarding, Hiring & Recruiting – Advertising, Staffing Agencies, On-line Applicant administration, Interviews, Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job offers, I-9 & E-Verify Administration, New Hire Reporting, HR & Safety Orientation Benefit     Administration – Manages all aspects of benefits – Including new enrollment, changes & termination for: Health, Dental, Vision, Life Insurance, Short Term Disability & Long Term Disability coverage, Employee Assistance Program, Section 125 Accounts, Employee Loan Agreements & Deductions, Uniforms, Audits, COBRA notification & 5500 preparation for filing.  401k Administrator –Tracked New Employee Eligibility, Established Quarterly Enrollment Meetings, Administered Employee & Employer Deferral Calculations & Submissions, Loans, Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings & Plan Document Administration.  Payroll – Administered payroll law, reviewed & submitted weekly payroll, Managed all Garnishments, Levies & Child Support Orders. Managed updates & changes to time keeping system.  Maintained Employee Absence database for all personal, vacation & sick time. Company Communication - Employee recognition awards, Employee notices via publications, Intranet postings & e-mail.   FMLA – Administration of: Initial Qualification Requirements, Employee notification via required compliance forms, documentation follow – up with both employees and their physicians, days away tracking & return to work notices.  Temporary Help Management – Coordinated temporary workers with staffing company including:  Placement of workers, pre-placement documentation requirements, drug testing, background screen, safety training, Time system set-up for both new and terminated temps & training sign-off as necessary    Training System Management - Entered new employees, established job roles & groups, set-up training courses, set-up training sessions & managed training reporting for complete & incomplete training.  Input training completions, ensure training documents have been signed, scanned & recorded both in software & in the employee's electronic training file. Annual Reviews – Initiated, tracked, provided manager documentation support, reviewed all annual reviews for potential liability issues, discussed difficult employee reviews with managers & provided appropriate verbiage, prepared all personnel action forms for increases, retained all permanent records on file & apply/input all appropriate increases. Disciplinary Action & Terminations – Trained & assisted managers in proper documentation for verbal, written warning & terminations.  Prepared and reviewed documents for disciplinary action. Advised on next steps in the disciplinary process to ensure employer is in the best possible situation for termination if necessary. Participated in and delivered disciplinary and termination notifications to employees.  Unemployment Administration – Responded to each initial & on-going unemployment notification from WorkOne, gathered and submitted evidence on company's behalf to defend against unemployment charges, coordinated unemployment hearing documentation & parties involved in hearing before an Administrative Law Judge. Workers Compensation – Reported initial claim to carrier, assisted employees as a First Responder to incidents, instructed supervisors of appropriate action during emergency situations, worked side by side with Safety Director on- claims & follow- up appointments, coordinates light duty restrictions with managers, records & tracks OSHA reporting information & assists in preparing year-end audit reporting information, maintains confidential files & advises on Indiana Worker's Compensation law.   FAA/DOT Drug Screen Program – Served as DER for Federal Drug Program, administered training, supervised new employee compliance into program, conducted employee & manager training, tracks quarterly & annual random drug screens, submit annual MIS Reports, coordinated FAA audit every 2 years & monitored employee follow-up program EEOC – Affirmative Action Plan – Administered mandatory postings, filings, tracking & notifications for EEOC – AAP plan. Tracks company additions, terminations & promotions for compliance purposes. Provides annual reporting to TPA of all company workforce & all applicants received along with their dispositions, Reviews plan for compliance & submit annual EEO1 Report & Veterans Reports Education Psychology Indiana University － City , State 1 Year of study Certificate : Human Resources Indiana University － City , State HR Certificate Professional Affiliations National SHRM Member Notary ​ Skills processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing and sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end

HR

COMMUNITY ADVOCATE Summary Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn   Highlights 30 hour Domestic Violence Training Customer services training Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills, employment, and ongoing support that resulted in sustainability. Experience Community Advocate February 2015 to February 2016 Company Name － City , State Developed and maintained resources for walk-in clients with emergent needs. Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing. Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities. Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth. Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff. Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines. Helped children/youth develop their own safety plan and build safety skills. Assisted children/youth with skill-development. Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space. Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits Consulted with other professionals regarding the treatment of specific clients. Educated clients and their families regarding other community resources. developed workable solutions for recurring problems for individuals and families. Managed caseloads and acted as an advocate for client rights Provided support to homeless clients, and connected them with community resources. Volunteer Coordinator/Assistant Treasurer September 2013 to June 2015 Company Name － City , State Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers. Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits. Administrative Assistant January 2011 to January 2014 Company Name － City , State Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency by developing meeting agendas. M aintained and organized master Resident Index and information files in master database. Retention Specialist January 2008 to January 2009 Company Name － City , State Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education Bachelor's Degree : Human Services Management , 2017 University of Phoenix － City , State , King Human Services Management In progress Training at YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision

ADVOCATE

DIGITAL MEDIA BUYER Professional Summary Versatile digital marketer bringing Highlights Pay Per Click (PPC) Google Adwords Google Analytics Content Marketing Social Media Marketing - Facebook, LinkedIn, Instagram ROI Reports MS Office - Excel, Word, Powerpoint, Outlook PPC Bid Management Lead Generation Mobile Marketing Video Marketing SproutSocial Hootsuite Marin Software Drupal WordPress HTML Optimizely Landing Page Management A/B Testing Multivariate Testing Content Writing Blogging Experience Company Name City , State Digital Media Buyer 03/2016 to Current Oversees and co-manages PPC campaigns across multiple search engine platforms for three beauty school directory websites. Creates, implements, and manages all organic social profiles and paid social campaigns (Facebook, Instagram, Twitter, Pinterest, etc.) strategies for beauty school directory websites. Organizes and creates monthly blog and photo content for social profiles and blog site. Partners with Creative Director to create original content and to promote new brand across social platforms. Successfully increased brand awareness on Instagram and increased follower growth by over 400% within the first month of managing social account. Attends online and local marketing seminars to actively keep up with industry changes and trends. Company Name City , State Digital Media Buyer 11/2014 to 03/2016 Managed over 10 different education clients' paid social media and paid search accounts across multiple platforms. Effectively budgeted and managed over $500,000 per month in client money to implement throughout search and social campaigns. Consistently hit client lead goals and CPI goals each month with each client's given budget. Created and delivered paid social and paid search strategy performance reports for clients and senior management. Communicated directly with client services team and clients regarding account management and performance. Company Name City , State Sales Associate 06/2014 to 10/2015 Created and managed social media accounts across multiple platforms. Helped increase brand awareness and advertised product promotions to current customers. Education Bachelor of Arts : Communication Business University of Missouri , City , State Communication Business Skills account management, photo, budget, content, CPI, Creative Director, client, clients, Drupal, senior management, HTML, Internet Marketing, managing, marketing, Excel, money, MSOffice, Outlook, PowerPoint, Word, Page, seminars, strategy, websites, Content Writing

DIGITAL-MEDIA

BUSINESS BANKING SPECIALIST Summary Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, and creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly and annually on sales and conflict management. Project Management -- directed all sales operations, training, and marketing for over 100 events per year. Business Sales -- exceeded 794% of business sales goals closing $1.2 Million in product sales and surpassed 400% of annual sales goals due to innovative customer engagement in less than 35 days. Tech & Startups -- 8 years consulting and managing tech/startup businesses, converting client liabilities into assets, and designing customer-centric engagement programs while facilitating employee engagement. Professional Development -- tactical approach to innovative teambuilding, in-depth understanding of cultivating long-term business partnerships, and motivational speaking. Core Qualifications Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying & Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter & High Energy Facilitator Complex Account Management Multi-Project Management in fast-paced environments Innovative Professional Development Collaborative/Team Leader Professional Experience Business Banking Specialist June 2014 to Current Company Name － City , State Exceeded 794% of quarterly business sales goals, $1.2 Million in products, and $40,000 per day in proxy in 35 days. Facilitate international business presentations on merchant services, payroll services, and tech products daily. Deploy original sales training programs that identify KPI's and marketing trends to junior and senior executives. Train diverse business sales channels with adaptable facilitation styles and charismatic energy for high impact. Coach employees quarterly on cross-selling business products, sales strategies, and cross-customer engagement. Manage and develop budget reconciliations for diverse startups to exceed business revenue goals with low budgets. Personal Banker July 2013 to June 2014 Company Name － City , State Cultivate long-term business partnerships while upholding banking policies and providing elite customer service to senior level executives worldwide. Manage high value client accounts; efficiently resolve high complexity issues, and analytical problem solving. Extensive regional/global coordination for international clients in collaboration with diverse executive level teams. Closed 500K of business loans, automobile loans, lines of credit, and insurance products per quarter. Execute and design customer-centric engagement metrics to assess daily, weekly, and monthly impact. Office & Marketing Manager June 2013 to Current Company Name － City , State Supervise all sales team training programs: new hire orientations, onboarding training classes, staffing, and payroll. Design customer-centric training curriculums, career development programs, and direct marketing strategies. Direct multi-level events and developmental training not limited to customer service training, business sales, event planning, conflict management, KPI's/trends, and promotional media events. Executed measurable social media outreach and networking events that exceeded 20% of sales targets. Residential Communities Coordinator January 2011 to June 2013 Company Name － City , State Directed all sales training, customer service, and marketing for 100 events per year accessible to 76,000 students. Facilitated and designed scalable programs to train 600 employees annually on sales, conflict management, customer service, crisis response, business development, and cultural competency. Supervised, evaluated, and extensively coached 13 cross-functional employees who served as residential programmers, community leaders, and engagement specialists in fast-paced environments. Managed four high-rise properties and residential teams overseeing 1,500 occupants including supervision of emergency response staff, budget reconciliations, project management, and payroll. Assistant Community Director July 2010 to January 2011 Company Name － City , State Supervised 50 cross-functional employees while overseeing 1,800 residents in 7 high-rise residential properties. Managed all employee training programs and curriculum content for emergency response staff and residential teams in adherence with federal/state laws, university HR rules, and hospitality regulations. Exceeded performance expectations with increased responsibilities resulting in promotion within 6 months. Assistant Hall Director July 2008 to May 2010 Company Name － City , State Directly supervised 12 resident advisors, 34 desk staff, and 20 community volunteers in fast-paced environments. Trained and instructed 150 employees on sales, customer service, project management, conflict management, human resource services, intercultural competency, and security procedures. Oversaw two large high-rise properties, over 1,500 residents, 2 front offices, facility budgets, and payroll. Executed strategic recruitment campaigns and facilitated the interview selection process of 40 employees. Awarded "Program of the Year" for directing the Dance for Haiti benefit concert fundraising $20,000. Public Relations Specialist August 2006 to May 2007 Company Name － City , State Supervised all cross-customer engagement curriculums for the Palouse Food Project and oversaw all marketing outreach, employee training programs, interns, and volunteers. Directed and executed radio commercials and advertisements specific to community development, health education, and hunger related issues. Tutored children with autism who required an innovative approach to assess each student's individual academic needs using patience, sensitivity, compassion, and performance art. Assistant Warehouse Manager May 2005 to July 2006 Company Name － City , State Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, and employee recognition efforts. Trained and instructed new sales associates and employees on diverse customer service etiquette which increased store revenue by 30%. Oversaw inventory and shipments to provide consistent warehouse organization that enhanced duties and responsibilities of sales associates. Education and Training Bachelor of Liberal Arts : Sociology & Dance Washington State University Social Sciences Wells Fargo Bank N.A － City , State Business & Personal Banker Academy Entrepreneurship in Business S.A.F.E. Registered Financial Banker Sociology & Dance Skills academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs

BANKING

MASTER DATA MANAGER Experience Master Data Manager , 01/2019 to Current Company Name – City , State Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:. Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and impact documentation for all master data fields. Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new master data. Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance. Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both accessible and built as an asset for the business. Additionally, a Data Sync SOP was established for GS1 standardization. Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout the organization. Additionally, provide ad-hoc tools for the business to leverage clean data cubes. Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured and meaningful master data. Engaging applicable stakeholders to promote data governance, data architect, data stewardship and data security the data governance committee oversees the framework for complex supply chain manufacturing operations. Director of Information Technology , 01/2017 to 01/2019 Company Name – City , State Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure). Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc. Developed a range of documents and performed project selection tasks such as workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals. Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource planning. Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients, visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units. Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data. An array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports. Additionally, a complex network of interfaces between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc) was implemented to support the ETL process. Executing infrastructure refresh for a 200,000 sqft industrial/production facility. The deployment includes an array of 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents. Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business. Including selecting and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps and strategic plans. On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services, implementing automation tools and upgrading legacy systems. Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS, logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk. Reduced IT service desk's response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%. Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets. While overseeing the committee the cross-functional team guided 12 business units across operations, sales, and manufacturing. Additionally, the ITGSC aided in risk management, business continuity, and organizational SOPs. NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors. Information Technology and Analytics Manager , 01/2014 to 01/2017 Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and operational data analysis. This program is estimated to bring in $325,000 in its first year, an 8% increase in margin. Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc. Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education companies. Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow and establishing KPI reporting for clientele and internal use. Designed ad-hoc SQL views, stored proceduresand reports to address company-wide data analysis and modeling. Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary Expenses in 2015, translating to a 40% reduction in departmental spending. Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO, CFO, Vice President of Sales and Account Manager use. Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability. 01/2015 to 01/2017 Company Name – City , State Co-Founded indoor, hydroponic farming company in South Jersey. Bringing a hyper-local product to the Camden and Philadelphia region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia, local restaurants, farmer's markets, and Whole Foods retail chain. Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing, production, and finance. S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material and supplier management, logistics and human capital planning. Additionally, benchmarks for product mix, SKU management, and forecast vs demand vs actual alignment. Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, and tracking transplanting/harvesting schedules. Automation Systems - Implemented an array of sensors to control environmental and nutrient levels. Utilizing this data and automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established a strong exception-based manufacturing operation. Finance - Oversaw all aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports. SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained. Work History Master Data Manager , 01/2019 to Current Company Name – City , State Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:. Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and impact documentation for all master data fields. Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new master data. Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance. Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both accessible and built as an asset for the business. Additionally, a Data Sync SOP was established for GS1 standardization. Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout the organization. Additionally, provide ad-hoc tools for the business to leverage clean data cubes. Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured and meaningful master data. Engaging applicable stakeholders to promote data governance, data architect, data stewardship and data security the data governance committee oversees the framework for complex supply chain manufacturing operations. Director of Information Technology , 01/2017 to 01/2019 Company Name – City , State Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure). Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc. Developed a range of documents and performed project selection tasks such as workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals. Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource planning. Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients, visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units. Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data. An array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports. Additionally, a complex network of interfaces between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc) was implemented to support the ETL process. Executing infrastructure refresh for a 200,000 sqft industrial/production facility. The deployment includes an array of 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents. Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business. Including selecting and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps and strategic plans. On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services, implementing automation tools and upgrading legacy systems. Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS, logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk. Reduced IT service desk's response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%. Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets. While overseeing the committee the cross-functional team guided 12 business units across operations, sales, and manufacturing. Additionally, the ITGSC aided in risk management, business continuity, and organizational SOPs. NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors. Information Technology and Analytics Manager , 01/2014 to 01/2017 Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and operational data analysis. This program is estimated to bring in $325,000 in its first year, an 8% increase in margin. Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc. Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education companies. Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow and establishing KPI reporting for clientele and internal use. Designed ad-hoc SQL views, stored procedures and reports to address company-wide data analysis and modeling. Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary Expenses in 2015, translating to a 40% reduction in departmental spending. Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO, CFO, Vice President of Sales and Account Manager use. Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability. 01/2015 to 01/2017 Company Name – City , State Co-Founded indoor, hydroponic farming company in South Jersey. Bringing a hyper-local product to the Camden and Philadelphia region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia, local restaurants, farmer's markets, and Whole Foods retail chain. Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing, production, and finance. S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material and supplier management, logistics and human capital planning. Additionally, benchmarks for product mix, SKU management, and forecast vs demand vs actual alignment. Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, and tracking transplanting/harvesting schedules. Automation Systems - Implemented an array of sensors to control environmental and nutrient levels. Utilizing this data and automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established a strong exception-based manufacturing operation. Finance - Oversawall aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports. SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained. Education Bachelor of Science : Management of Information Systems , 2017 Associates of Science : Accounting , 2015 Rowan College Pursuing Project Management Professional (PMP) certification Rowan University Summary Zeel Patel is an Information Technology Manager with a focus on IT transformation and process improvement currently looking for opportunities in the greater Miami, FL metropolitan area. Zeel has experience working with corporate data in the areas of data presentation, structured and unsecured datasets, data mining, statistical analysis, UI creation, data warehouse management, and assessing data quality. Additionally, Zeel's diverse background has allowed him to succeed in a project management and IT management role. In this role, Zeel has engaged in holistic business analysis, process improvement, strategic planning, budgeting, contract negotiations, vendor relations, resource management, instituting best practices, and overseeing/implementing multiple enterprise systems (ERP, WMS, CRM, WOM, QMS, SCP). Highlights Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow, Sharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency Programming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle Business Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS Strong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory, And hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices VB.NET, EDI, Procurement, Ventilation Accounting, ERP, Programming, Visio Active Directory, ETL, Progress, VBA Premier, Facility Management, Project Management, Workflow Ad, Finance, Python AP, Financial, Quality Approach, Floor plans, Real-time Architect, Forecasting, Red Hat Linux Automate, Functional, Renovation Automation, Help desk, Reporting Automation tools, HTML, Retail Billing systems, Information Technology, RFP Budgeting, Insurance, Risk management Budgets, Inventory, Sales Budget, Logic, Sales analysis BI, Logistics, Servers Business Intelligence, Marketing, SOP Cable, Access, SQL Cisco, Excel, Strategy Hardware, Exchange, Strategic Contracts, Microsoft Office Suite, Strategic plans Crystal, Office, Structured CSS, Sharepoint, Supplier management Clientele, Windows, Supply chain Client, Negotiating, Supply Chain Management Clients, Enterprise, Switches Data analysis, Network, Switch Data entry, Oracle, System integration Data analysis and modeling, Oracle database, Tableau Data warehouses, Organizational, Tax Databases, Cameras, User training Data Warehousing, Policies, Telecom Direction, Pricing, Translating Documentation, Process improvement, Upgrading Skills Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow, SSharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency PProgramming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle BBusiness Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS SStrong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory, Aand hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices, VB.NET, accounting, Active Directory, premier, ad, AP, approach, architect, Automate, Automation, automation tools, billing systems, budgeting, budgets, budget, BI, Business Intelligence, cable, Cisco, hardware, contracts, Crystal, CSS, clientele, client, clients, data analysis, data entry, data analysis and modeling, data warehouses, Databases, Data Warehousing, direction, documentation, EDI, ERP, ETL, Facility Management, Finance, financial, floor plans, forecasting, functional, help desk, HTML, Information Technology, insurance, inventory, logic, logistics, marketing, Access, Excel, exchange, Microsoft Office Suite, Office, Sharepoint, Windows, negotiating, enterprise, network, Oracle, Oracle database, organizational, cameras, policies, pricing, process improvement, procurement, Programming, progress, Project Management, Python, Quality, real-time, Red Hat Linux, renovation, reporting, Retail, RFP, risk management, Sales, sales analysis, servers, SOP, SQL, strategy, strategic, strategic plans, structured, supplier management, supply chain, Supply Chain Management, switches, Switch, system integration, Tableau, tax, user training, telecom, translating, upgrading, ventilation, Visio, VBA, workflow

INFORMATION-TECHNOLOGY

ACCOUNTANT Summary Results driven and award winning accounting and auditing professional with over ten years of experience. Motivated team leader and excellent mentor. Exceptional skills in: Generally Accepted Accounting Principles Generally Accepted Auditing Standards Interviewing Techniques Research & Data Gathering Financial Analysis Budget Preparation Accounts Payable/Accounts Receivable Implementing Effective Internal Controls OMB Circular A-133 MS Office Experience 09/2015 to 03/2016 Accountant Company Name － City , State Evaluated the effectiveness of financial processes, and made procedural changes to improve Child Support Cashier Collections and Settlement which, decreased incidence of misallocated funds due to software glitches and documentation mistakes. Recommended video surveillance system installation which, safeguarded cashiers. Participated in committees and task forces established to analyze and resolve systemic problems. Performed a financial data analysis of $1.3 million and 4,700 receipts to locate busy periods in the Child Support Cashier Booth, and noted that the Cashier Booth is usually the most busy during the beginning and end of the month as well as around holidays. Interpreted and implemented a variety of policies and guidelines, and proposed findings and solutions to decrease errors and susceptibility to fraud such as utilizing a second cash register at the Child Support Cashier Booth when cashiers may feel overwhelmed from high client volume. Supervised and trained six staff members on proper utilization of policies and procedures to insure that there would be less possibility of inaccuracies. Reviewed and approved twelve bank reconciliations to insure accuracy. Reconciled Child Support Fee check register on a daily and monthly basis. Audited Child Support Files, and reconciled amount of Child Support owed to the PACSES (Pennsylvania Child Support Enforcement System),. 09/2014 to 09/2015 Administrative Specialist II Company Name － City , State Posted and entered accounting data to the City's financial database using proper fund codes. Gathered and reviewed supporting detail as well as re-computed invoices and backup documentation, and authorized invoices for payment. Examined accounting records to ensure that all data was correctly and consistently recorded. Identified and corrected incorrect entries and other clerical errors. Also, communicated with vendors to assist with billing disputes. Prepared bank deposits and booked income for SELF Inc. client savings accounts in Quickbooks. Also, recorded receipt of money orders. Reviewed and evaluated target, operating, and quarterly budgets for funds amounting to approximately $100 M. Developed reports required by Federal and State monitoring agencies for the Homeless Prevention and Rapid Re-Housing (HPRP) and Child and Adult Care Food (CACFP) program within deadlines. Reviewed relevant regulations, contracts, laws, ordinances and procedures governing departmental decision-making. 04/2005 to 09/2014 Auditor II Company Name － City , State Evaluated city departments for conformity with SAPS (Standard Accounting Procedures), GAAP (Generally Accepted Accounting Principles), and departmental policies and procedures. Audited city departments for grant compliance with CFDA (Catalog of Financial Domestic Assistance) and state requirements. Assessed Federal and State grant compliance requirements including: laws and regulations, administrative procedures, contract terms, and general grant stipulations. Reviewed prior year's audit documentation, audit report, management letter, and budgetary testimony. Met with department representatives during entrance conferences to discuss objectives and timetables. Interviewed department officials to gain knowledge of the internal control systems in place. Also, prepared internal control questionnaires to assist in the modification of audit programs. Selected audit sample, and completed attribute testing of sample items. Prepared and organized audit work papers. Formulated findings and recommendations based on exceptions found. Investigated cases of suspected fraud or abuse including: noncompliance with Charter School laws, contractual fraud, co-mingling of funds, and overstatement of assets on financial statements. 01/2003 to 04/2005 Accountant Company Name － City , State Searched account histories to locate imbalances and incorrect entries. Prepared invoices and reconciled asset and liability account balances for 300 agency contracts, which accounted for $550 M per fiscal year. Established and maintained effective working relationships with agency officials and administrators. Compiled, summarized, and analyzed financial data concerning accounting transactions. Performed basic statistical analyses to determine trends, estimates, and significant changes. Examined accounting source documents for conformance to standard accounting principles, departmental and citywide procedural directives and guidelines, and legal or budgetary restrictions. Provided technical direction to a staff of six financial service staff members. Education Bachelor Business Administration : Accounting Fox School of Business, Temple University － City , State Accounting Professional Affiliations Assisted in auditing Emergency Medical Services (EMS) and found only 60% of Philadelphia Fire Department (PFD) ambulances met a widely accepted standard of arriving on scene at a medical emergency in less than nine minutes, ambulance crews were overworked, and the demand on some EMS units was excessive. Won the bronze Knighton Award from the National Association of Local Government Auditors (NALGA) for submissions -Reviewed the School District of Philadelphia's Charter School Office and noted that 51 out of 63, or 81%, of charter schools' files were incomplete, missing items such as the charter agreement itself, articles of incorporation or proof of insurance leaving them vulnerable to fraud. Recognized for excellence by the Association for Certified Fraud Examiners (ACFE) Skills Accounting, administrative, agency, audit report, backup, bank reconciliations, basic, billing, budgets, cash register, Cashier, Catalog, clerical, conferences, contracts, client, data analysis, database, decision-making, direction, documentation, Financial, financial statements, funds, legal, money, policies, processes, Quickbooks, video

ACCOUNTANT

SALES ASSOCIATE Highlights Computer Proficiency Client Relations Experience Sales Associate October 2014 to Current Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Sales Associate March 2014 to February 2015 Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Team Member/Cashier February 2013 to December 2013 Company Name － City , State Responsibilities Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments Skills Used Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Administrative Assistant/Receptionist August 2011 to January 2013 Company Name － City , State Responsibilities Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Received and screened a high volume of internal and external communications, including email and mail. Skills Used Mathematical aptitude Customer- and service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule Education BA : Communications , 2018 University Of Phoenix － City , State , US BA in Communications - Marketing And Sales University Of Phoenix - Phoenix, AZ 2014 to 2018 Professional Affiliations Team Member/Cashier Presentations team conferences Skills And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations

SALES

PROGRAM MANAGER & DESIGNER Professional Summary A talented program designer and learning specialist with experience developing and managing curricula across cultural, academic and organizational contexts. With a background in Brain & Cognitive Science and Learning Design, I bring a strong understanding of how the brain functions to inform the design of effective learning experiences. Experienced project manager adept at leading projects from concept through completion with a high degree of cultural competence, having run projects in seven countries over the last five years. Skills Program development Intermediate coding in R studio, Project management Proficient in Salesforce Fluent in 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager & Designer , 05/2018 to 08/2019 Company Name – City , State Developed an internal Learning program to upskill new Associates to project leads, facilitating over 35 classes, with over 95 % satisfaction results and resulting in 5 associates leading successful projects for clients Managed new hires' onboarding onto the Social Contract Team leading to optimization of ramp time, from a 2 months, scattered onboarding to a 2 weeks, streamlined onboarding Trained 13 co-facilitators in facilitation and design thinking resulting in them facilitating over 10 meetings per project and improving Social Contract's effectiveness Learner Success Consultant , 11/2017 to 04/2018 Company Name – City , State Developed and executed end-to-end learner success strategy for students taking the Human Rights Defenders massive open online course (MOOC) Led evaluation assessments of the action toolkit for Human Rights Defenders MOOC which enabled development of interventions Provided online learning support to 155 students via their online learning platform and webinars Program Designer , 05/2017 to 10/2017 Company Name – City , State Founded and designed Dual School, an idea incubator program teaching entrepreneurial skills to high school students, that has currently worked with more than 150 students in Delaware Received a $100,000 grant to fund the program and led grant execution efforts Collaborated with school representatives, educators and other key individuals in community to support successful program implementation Development Associate & Founding Team Member , 10/2015 to 04/2017 Company Name – City , State Led early fundraising efforts for new Minerva Institute and successfully brought in 2 multimillion-dollar grants for Minerva international students Attended special events, acting as representative of Minerva Institute and making new contacts with possible donors which resulted in 30% increase in number of donors Learning Consultant , 09/2016 to 01/2017 Company Name – City , State Conducted needs analysis to understand barriers to learning that students were having in order to achieve student learning goals Collaborated with Learning Team to develop a new MOOC on online learning to help students successfully complete their online courses at Kiron, a university for refugees Developed and integrated a learning support system within their existing technology platform resulting in 50 % increase in student engagement and lower attrition rates Education Bachelor's : Brain And Cognitive Sciences And Learning Design , 04/2019 Minerva Schools At KGI - City Innovative university in which students live and work on projects in six dynamic world cities over four years (San Francisco, Berlin, Buenos Aires, Seoul, Hyderabad, London). Thesis: Rethinking Entrepreneurship Education: A Focus on Soft Skills. Skills Program development Intermediate coding in R studio, Project management Proficient in Salesforce Fluent in 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager & Designer , 05/2018 to 08/2019 Company Name – City , State Developed an internal Learning program to upskill new Associates to project leads, facilitating over 35 classes, with over 95 % satisfaction results and resulting in 5 associates leading successful projects for clients Managed new hires' onboarding onto the Social Contract Team leading to optimization of ramp time, from a 2 months, scattered onboarding to a 2 weeks, streamlined onboarding Trained 13 co-facilitators in facilitation and design thinking resulting in them facilitating over 10 meetings per project and improving Social Contract's effectiveness Learner Success Consultant , 11/2017 to 04/2018 Company Name – City , State Developed and executed end-to-end learner success strategy for students taking the Human Rights Defenders massive open online course (MOOC) Led evaluation assessments of the action toolkit for Human Rights Defenders MOOC which enabled development of interventions Provided online learning support to 155 students via their online learning platform and webinars Program Designer , 05/2017 to 10/2017 Company Name – City , State Founded and designed Dual School, an idea incubator program teaching entrepreneurial skills to high school students, that has currently worked with more than 150 students in Delaware Received a $100,000 grant to fund the program and led grant execution efforts Collaborated with school representatives, educators and other key individuals in community to support successful program implementation Development Associate & Founding Team Member , 10/2015 to 04/2017 Company Name – City , State Led early fundraising efforts for new Minerva Institute and successfully brought in 2 multimillion-dollar grants for Minerva international students Attended special events, acting as representative of Minerva Institute and making new contacts with possible donors which resulted in 30% increase in number of donors Learning Consultant , 09/2016 to 01/2017 Company Name – City , State Conducted needs analysis to understand barriers to learning that students were having in order to achieve student learning goals Collaborated with Learning Team to develop a new MOOC on online learning to help students successfully complete their online courses at Kiron, a university for refugees Developed and integrated a learning support system within their existing technology platform resulting in 50 % increase in student engagement and lower attrition rates

DESIGNER

PROJECT COORDINATOR ASSOCIATE Professional Summary  CES Talent Management Associate successful at designing company-wide onboarding, orientation and mentoring programs. Team-oriented Training and Development Coordinator who efficiently develops training processes and procedures for human resources teams. Skills New hire on-boarding Training solutions development Time management Highly organized Work History Project Coordinator Associate 06/2014 to Current Company Name – City , State WAG Ambassador Team Installation Quality Audit Reports: Coordinate tracking the Installation Quality Audit reports Result - IQA audits are complete in less than five days. 9Box Revie Coordinating a process to streamline common processes for the 9 box review for Global Off-Highway Customer Engineering Application Engineers Result - The new process is scheduled to be in place Q1 2015 Conferences and Trainings: Coordinate the planning and logistics for conferences and trainings Result - 99% of the participants of the Tier 4 Final Training rated the training beneficial UCC Ambassador: Support the team's learning and usage of new technology available such as Cummins Connect and Outlook 365 Result - Have multiple trainings scheduled to help the team to learn about Outlook the last Week of October and first week of November Support Team: Support new hires and ensuring they receive training, learning about the CCW environment and about basic how to do tasks; support the team with PO's, Ariba, travel, scheduling needs, maintaining databases, tracking progress of projects and communicating with team project updates. Trained staff during demonstrations, meetings, conferences and workshops. Talent Management HR Associate 10/2011 to 05/2014 Company Name – City , State Facilitated modules during CES site OnBoarding; Prepared Training Modules; Created the Right Environment coordinating logistics to ensure participants were in a great learning environment; Process Improvement by participating on a team to update the Aftertreatment 101 module in order to increase employee interaction and to update the use of current technology, consistently led the Talent Management team to explore ways to improve and keep site OnBoarding current and relevant Result - 80% of US exempt and office employees attended CES Site OnBoarding within their first 90 days of employment with CES CES Intern Events Evaluated the effectiveness of training programs and recommended improvements to upper management. Conducted orientation sessions and organized on-the-job training for new hires. Coordinated ongoing technical training and personal development classes for staff members. Developed surveys to identify training needs based on projected production processes and changes. Organized and edited training manuals, multimedia visual aids and other educational materials. Delivered a wide variety of courses including topics on communication, team building, [Topic] and [Topic] . Selected and assigned instructors to conduct specific training programs. Trained staff during demonstrations, meetings, conferences and workshops. Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance. Planned the corporate annual summer and holiday events, which included team building-based training initiatives. Communicated all learning and performance objectives, schedules and training assessments to upper management. Assistant Property Manager 01/2009 Company Name – City , State Assisted in the management of a 152 unit apartment community Key Responsibilities and Results Substitute Teacher 01/2003 to 01/2009 Company Name – City , State Basic classroom instruction and management - Used Project Based Learning (PBL) techniques that helped students see the connection between classroom learning and real world application. Arts and Education Program Manager 01/1999 to 01/2003 Company Name – City , State Developed, planned and implemented summer and after school programs for over 200 youth ages 5-18 Key Responsibilities Classroom Teacher 01/1994 to 01/1999 Company Name – City , State Instruction Education Bachelor of Science of Education : 1 1994 Indiana University Purdue University - City , State Indiana State Teachers license - Skills streamline, Arts, Basic, Budget Planning, budgets, Budget, Conferences, Content, conversion, Data Analysis, databases, Document Management, Edge, File Management, government, Hiring, HR, instruction, Team Building, Leadership, ledger, logistics, Math, Excel, office, 97, Outlook, PowerPoint, 98, networking, Performance Management, Process Improvement, Processes, programming, progress, Project Management, Quality, reading, Recruiting, Sales, scheduling, Staffing, teaching, phone, UCC, unique, Workshops, year-end

ARTS

COMMUNITY OUTREACH SPECIALIST Professional Profile Dynamic professional driven to fostering love of learning and ensuring leadership skills within people so they may reach their full potential. Qualifications Experienced in student databases and Microsoft Office Suite Excel in training, public speaking and teaching new skills Passionate educator with high professionalism and integrity  Creative problem solver Excellent student transcripts; graduating with a 3.9 GPA Qualified in designing and grading assessments  Strong management skills of small and large groups as well as relating to diverse populations Quick learner with a thirst for knowledge Relevant Experience Assessment and Teaching High level teaching skills that raised the percentage of high achieving students to 90% of students testing into the top 10% of their grade level allowing them to enter into honors    Designed and developed district assessments for Spanish Department  Community Outreach and Public Speaking Implemented outreach and marketing strategies including presentations which resulted in 80% growth in community partners within higher education Leadership Development  Through creating rigorous and relevant interview and internship program, raised the level of leadership opportunities for college interns ​​ Experience 07/2014 to Current Community Outreach Specialist Company Name － City , State Liaison for Junior Board which entails board management by providing direction and leadership to young board members wanting to serve their community Responsible for providing relevant and interesting content for social media, newsletter and website; in addition created organization brochures and secured larger-scale marketing with partnerships Responsible for volunteer and mentor recruitment; securing over 90 mentors to youth and 75 new volunteers Increased mentor retention by over 50% in 9 months by developing and executing strategic volunteer engagement plan including activities such as planned events, strategic appreciation and intentional support throughout the mentoring commitment Improved organization's relationships with higher education groups through community outreach and relationship building Work closely with Program Manager in regard to programming best practices for Discover Your Future Program and mentor training Collaborate with Executive Director and Board Executives on Strategic Plan and vision of the organization Direct the work of office interns, serving as project manager and professional development to develop strong leaders by providing new opportunities to serve on committees and one-on-one training Manage all aspects of potential intern and mentor interviews from promoting the opportunity to asking scenario-based questions to retain highly qualified mentors and interns Plan and execute events such as volunteer recognition events,   fundraising campaigns and large-scale sports camps Develop and post job descriptions for Internships and Program Leaders; as well as foster leadership through creating new roles to empower emerging leaders Collaborate with higher education groups to develop leadership opportunities   Create multiple brochures and marketing signs to promote volunteerism 09/2013 to 02/2014 Exceed Program Manager Company Name － City , State Planned all aspects of Exceed 4 day Intensive retreat in Payson for mentors and mentees Facilitated all aspects of the program and individual relationships between the adult mentor and junior/senior high school student mentee Developed and maintained strong partnerships with high school administrators and counselors, mentors and student mentees to promote and grow a shared vision of the Exceed Mentoring Program Trained and directed work of staff and volunteers to effectively meet goals and outcomes of Exceed Program Implemented strategic program plan for recruiting new mentees and on-boarding new mentors, also directing workload of Program Assistant Served as a mentor coach, working to improve mentor/mentee bond and resolving issues Planned curriculum and all logistics for monthly mentor/mentee workshops including training, scheduling, room space, agenda, meals and materials Conducted individual and group academic advising and college planning for mentees Worked closely with Director of Programs to determine program effectiveness through reports, evaluation and collaboration of multiple programs to actively seek solutions Maintained daily records in member database, creating reports 07/2008 to 06/2013 Spanish Teacher/Language Arts Teacher 7-8 Grades Company Name － City , State Developed innovative and relevant course plans using Core Curriculum Standards to increase student engagement and increase outcomes pertaining to academic, intellectual, and socio-emotional needs of diverse students in middle grades Taught Learner-centered lessons; always keeping the student needs and individual outcomes in mind Coordination in planning with academic department teams as well as grade-level teams Served on District Curriculum Planning Committee as Spanish Department Representative; working with all World Language departments as well as district coordinators Managed department budget for school as well as ordering materials Responsible for administrative duties such as filing, grade entry, data analysis and student evaluation Implemented behavior and grade management plans; monitoring through parent involvement, IEPs and behavior management plans Developed and implemented healthy school days through coordinating Zumba exercise days with PE Department 07/2003 to 05/2008 Spanish Teacher/Reading Teacher Grades 6-8 Company Name － City , State Rigorous and relevant teaching methods: within one year - 90% of students tested in top 10% of district in 8th Grade Spanish High School Placement Test Girl Power Club Leader - focusing on improving leadership skills in pre-teen girls through the book "The 7 Habits of Highly Effective Teens" by Sean Covey Volunteered as Mini Town Counselor and Adviser for camps to improve student outlook on inclusion and diversity 09/1995 to 08/2003 Assistant Manager/Local Store Marketing Company Name － City , State Responsible for all store hiring including interviewing, paperwork, scheduling and training; including new managerial staff as well as associates Executed many successful in store nonprofit fundraising events Implemented grassroots community outreach efforts with schools, local businesses and organizations Scheduled, staffed and trained employees for branding and fundraising awareness through community events such as 5k runs and events at Tempe Town Lake Executed daily front and back of the house managerial duties including directing the work of 60 plus staff during high volume shifts Managed guest relations, complaints and guest satisfaction Responsible for budget management and food and materials ordering Ensured employees followed OSHA and food handling standards to the highest degree Education Bachelor of Arts : Elementary Education Arizona State University － City , State GPA: Summa Cum Laude Graduated Summa Cum Laude Elementary Education Certificate Secondary Spanish Education Certificate Structured English Immersion Certificate Middle School Language Arts Certificate Affiliations Member, Young Nonprofit Professionals Network (2014 - Present) Member, Phoenix Chamber of Commerce (2014 - 2015) Volunteer, Lincoln Family YMCA - Licensed Zumba Instructor for Kids (2013- Present) Student, Arizona Nonprofit Association (2015 - Present) ​ ​ Languages Native Spanish Speaker Conversational Italian Skills Academic, Administrative, Branding, Budget Management, Coaching, Communication Skills, Customer Service Skills, Data Analysis, Database, Fundraising, Hiring, Instructor, Team Building, Leadership Skills, Logistics, Directing, Marketing, Management, Mentoring, Microsoft Office Suite, Newsletter, Programming, Recruitment, Relationship Building, Scheduling, Spanish, Strategic Planning, Teaching, Training, Vision Planning, Website Additional Information Extensive knowledge and network of community and social support systems, such as community colleges, agencies and corporations DPS Fingerprint Clearance Current Status Licensed Zumba and Zumba Kids Instructor

ARTS

DIGITAL ADVERTISING OPERATIONS INTERN Skills Customer support, multitasking, general computer repair skills Skills & Other Organization Involvement Adobe Creative Suites, Photoshop, InDesign, Microsoft office, Google Docs Proficient in social media (Facebook, Twitter, Tumblr, Instagram, etc.) Extensive Art History knowledge and Studio Art Fluent in ASL (American Sign Language) Experience City , State Digital Advertising Operations Intern 05/2016 to 08/2016 Assisted Digital Advertising Operations Manager with daily tasks including pulling metrics (open, sent and click through rates, total impressions, etc.), launching ads, coordinating finished ads with clients, creating and scheduling newsletters and promotional / travel / food emails, posting blogs, adjusting copy, making corrections as needed to site content, including directories; also, completed an outline for a video series for D Magazine with other interns Skills/Knowledge Acquired: Double Click for Publishers, Google Analytics, WordPress, Live Intent, and Hubspot. Company Name City , State 08/2014 to 01/2014 Assisted students with computer needs, both desktops and laptops (basic support and repairs), checked students in and out, monitored students to ensure safety and rule compliance, restocked printing supplies, performed basic printer repairs as needed, ensured clean and organized facilities. Company Name City , State 10/2012 to 12/2015 Supported and served customers in the tasting room, handled purchase transactions receiving both cash and credit card payments, organized wine inventory and related merchandise, updated wine club members on upcoming events, restrictions and changes to memberships, prepared and restocked tasting room to ensure quality service, opened / closed facilities including indoor tasting room, outdoor pavilion and grounds, cash register set up and end of day balancing Skills Acquired: Customer relationship management and confidence in dealing with people, money management, multitasking, organization, inventory management and basic computer skills. Company Name City , State Supervisor / Key holder 10/2010 to Current Supervise day to day activities of two largescale college bookstores that provides service to the University of Texas at Dallas community and area community colleges. Manage textbook rentals, purchases and buybacks, coordinate book orders from wholesalers and publishers, handle escalated issues from third party sellers, coordinate scholarship eligibility with schools for both ordering and payment (academic and disability), perform collection calls for leased books and report uncollected funds to collection agencies, assist in spirit wear selection and ordering, designing marketing campaigns and inventory, responsible for opening and closing the stores Skills acquired: People management / supervisory skills, customer service, communication, time management, collections, vendor management / relationships, inventory management. Education and Training Bachelor of Science : Journalism and Mass Communication Advertising Art and Design December 2015 Texas State University Journalism and Mass Communication Advertising Art and Design General Advertising course work including: Advertising and Media Sales, AD Copy Layout 1 & 2, Media Planning, Visual Communication, Writing for Mass Media, Media Law and Ethics, Advertising Campaigns, and Advertising Media Sales; Art History and Studio Art including Digital Studio, Painting, 2-D Art, and Drawing Interests Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken *Student Association for Campus Activities member *Texas State Ad Club Member - networking program *Participated in Competitive Soccer for 10 years Skills academic, Adobe, Photoshop, ads, Advertising, AD Copy, American Sign Language, Art, basic, book, cash register, closing, computer repair, basic computer skills, content, credit, Customer relationship management, clients, customer service, Customer support, designing, desktops, funds, Google Analytics, Drawing, InDesign, inventory management, inventory, laptops, Layout 1, Law, People management, marketing, Media Planning, money, Microsoft office, multitasking, newsletters, Painting, printer, quality, receiving, repairs, safety, Sales, scheduling, supervisory skills, time management, vendor management, video Additional Information Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken *Student Association for Campus Activities member *Texas State Ad Club Member - networking program *Participated in Competitive Soccer for 10 years

DIGITAL-MEDIA

BUSINESS DEVELOPMENT MANAGER Highlights BUSINESS DEVELOPMENT SKILLS Identify and capitalizing on opportunities. Understanding customer requirements. Networking in a professional manner. Developing key relationships. Identifying important decision makers. Maximizing revenue at every opportunity. Knowledge of how to get past the screening processes and to be able to contact important decision makers. MANAGERIAL SKILLS Comprehensive understanding of the internal processes and organizational structure of businesses. Understanding key business drivers. Analyzing and solving problems. Taking charge of long term projects. Able to review the time and resources spent with a prospect client against the return on investment. Taking responsibility for personal development. Experience January 2014 to Current Company Name City , State Business Development Manager Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties: Generating new business both in face to face meetings and over the phone. Identify prospective clients and contacting them. Replying to all prospective new and current client enquiries in a timely and accurate manner. Making a high number of daily outbound calls to prospective new clients. Completing all documentation and administrative records, fully and accurately. Maintaining a database of all contacts. January 2012 to January 2014 Company Name City , State Business Development Manager Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties: Generating new business both in face to face meetings and over the phone. Identify prospective clients and contacting them. Replying to all prospective new and current client enquiries in a timely and accurate manner. Making a high number of daily outbound calls to prospective new clients. Completing all documentation and administrative records, fully and accurately. Maintaining a database of all contacts. January 2009 to January 2012 Company Name City , State Finance Director/Accounting Manager Guided finance staff, vendors, and other Chapter personnel in performing day-to-day finance department activities, including accounting, reporting, billing, credit card processing, collections, cash management, budgeting, forecasting, payroll, accounts payable, accounts receivable, and human resources, for five office locations. January 2007 to January 2009 Company Name City , State Budget/Project Accountant Coordinated and led the annual budget process. Developed and managed the maintenance of budget monitoring and evaluation systems. Analyzed budget patterns and project expenditures based on statistical data. Conferred with internal and external administrative offices to ensure compliance with required procedures. Provided instruction and answered questions relating to budget procedures as a liaison between departments. January 2006 to January 2007 Company Name City , State Accountant Performed the full spectrum of accounting functions, including audit testing and preparing tax returns for both individuals and businesses. Conducted monthly bookkeeping duties for numerous companies. January 2000 to January 2005 Company Name City , State Manager Directed staff in providing specialized cosmetic services to clients. Led efforts to build long-term customer relationships and ensure customer satisfaction. Provided educational support to all salon staff members. January 2000 to January 2000 Company Name City , State Merchantainment Cast Member/Intern Assisted in store-wide functions, including customer service, sales counter/cashiering activities, stocking, merchandising, inventory control, loss prevention, and problem resolution, as one of only 13 Colorado State University students chosen to participate in the internship. January 1997 to January 2000 Company Name City , State Telemarketing Agent Selected to serve as a member of the initial outbound sales team. Performed both inbound and outbound sales functions. Education Colorado State University City , State , US Master of Organizational Leadership Human Resources : Leadership Colorado State University-Global, Denver, CO Master of Organizational Leadership Human Resources, In Progress Colorado State University City , State , US Master of Business Administration : Business Administration Colorado State University-Pueblo, Pueblo, CO Master of Business Administration, Degree Plus Program Bachelor of Business Administration : Accounting Bachelor of Business Administration in Accounting, Degree Plus Program Bachelor of Business Administration in Management/Marketing Professional Affiliations National MS Society, Colorado-Wyoming Chapter, Denver, CO Skills Clients, Satisfaction, Accounting, Sales, Accounts And, Business Development, Database, Documentation, Existing Accounts, Outbound Calls, Human Resources, Accounts Payable, Accounts Receivable, Billing, Budgeting, Cash, Cash Management, Collections, Credit, Credit Card, Finance, Forecasting, Including Accounting, Payroll, Accountant, Inbound And Outbound, Sales Team, Telemarketing, Budget, Liaison, Maintenance, Audit, Bookkeeping, Tax Returns, Testing, Cashiering, Customer Service, Inventory, Inventory Control, Loss Prevention, Merchandising, Problem Resolution, Receptionist, Retail Sales, Sales Counter, Stocking, Drivers, Managerial, Networking, Marketing, Progress

BUSINESS-DEVELOPMENT

STAFF ASSISTANT Professional Summary Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives. Skills 75 WPM typing speed Excellent communication skills Articulate and well-spoken Accurate and detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure Work History STAFF ASSISTANT 08/2007 to Current Company Name – City , State Currently working at the Office of Information Technology. Responsible for providing support to Richard Biever, CISO and his staff. Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation. Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files. Use of computer, copier, fax and multi-line telephone. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. RECEPTIONIST 09/2006 to 08/2007 Company Name Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants. Use of computer, copier, fax and multi-line telephone. DEPUTY CLERK Employed Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Legal Secretary 01/2000 to 01/2003 Company Name – City , State Responsible for preparation of court motions and orders, customer service,. billing /accounting and extensive communications with the courts and other law offices. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Deputy Clerk 2003 to 2006 Company Name – City , State Responsible for the filing, preparation and maintenance of court files. Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge. Use of multi-line telephone, fax, copier and computer court system. LEGAL SECRETARY. Obtained signatures for financial documents and internal and external invoices. Coordinated board and committee meetings, including schedules and information preparation and distribution. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Education Associate of Arts : General Studies 1 2000 Southwest Virginia Community College - City , State General Studies Course work in Finance Course work in Administration Skills accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm Additional Information Letter of recommendation available upon request.

INFORMATION-TECHNOLOGY

FINANCE MANAGER FINANCE MANAGER Executive Profile Financial Manager focused on fostering trust and cultivating partnerships based on accountability and transparency.  Analytical CPA skilled in financial and managerial accounting practices and procedures. Skill Highlights Public and private accounting Income statement certified audits Knowledge of GAAP guidelines Contract negotiation Forward-thinking mindset Strong initiative Resourcefulness Core Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting, and forecasting. Reduced office expenses by finding smarter solutions for vendors, suppliers, and services. Professional Experience January 2012 to January 2012 Finance Manager Finance Manager OPG GroupOhioHealth is a nationally recognized healthcare system of 21,000 associates, physicians andvolunteers, 17 hospitals, 20 health and surgery centers, home-health providers, medical equipmentand health service suppliers throughout a 41 county area. Facilitated monthly financial reporting and prepared monthly GAAP financial statements for two physician enterprises. Led the modeling, planning and execution of all financial processes. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters. Created detailed financial models and analytical tools to facilitate variance analysis. Collaborated extensively with auditors during preliminary and year-end audit processes. Prepared Form 990 IRS return and Ohio State unclaimed funds reporting. Developed and implemented efficient accounting, financial and operational systems for OhioHealth Marion Area Physicians LLC and Healthworks LLC physician enterprises. Process improvement and re-engineering of accounting procedures for net patient revenue accruals derived from EPIC electronic health records system; the physician practices business segments' implemented the first go-live system wide. Committee Chair for the Business Development and Acquisitions and the Training Policies and procedures Committees. Develop and implement the OhioHealth Physician Group's virtual electronic On-Boarding Training Tool. January 2003 to January 2004 State Supervising Auditor PWC is a multinational professional service firm with offices in 776 cities and employs over180,000 people.Delivered quality service to top tier clients within the PWC Assurance and Business AdvisoryServices (ABAS) practice; this included supervising annual and financial risk assessment,planning, and analytical procedures.Assignments included large, high profile companies including the following: higher education(Columbia University), charities, foundations, social services organizations, with asset valueranging from $4,000,000,000 to $15,000,000,000.Key responsibilities included a development of risk assessments and audit plans, supervisedengagements and staff of 3-5 direct reports Fostered relationships with clients January 1999 toLoeb & TroperJanuary 2003New York Supervising Senior AuditorLoeb & Troper is a top 20 regional firm that specializes in audit, tax and consulting needs of healthcare, not-for-profit and special needs organizations. Prepare consolidated financial statements and corresponding footnotes for NonprofitHealthcare industries.Supervised preparation of financial statement for: GAS (yellow-book), pension, OMB CircularA-133 compliance, and cost report, client size range from small ($1,000,000) to large($4,000,000,000) social services and health care organizationsCultivated management skills, including the ability to work with executive leadership team,developed staff (2-4 direct reports per project) managed (8-10) annual engagements frombudgets to billing, to completion, nurture client/firm relationships Develop audit findings andrecommendations regarding, internal control, and compliance regulations.Researched state and local IRS- related issues and accounting FASB, not-for-profit and health care industry reporting; and disclose requirementsConverted audit work papers into electronic worksheets which lead to firm-wide usewith 30% reduction in audit documentation.Participate in the campus recruitment program; interviewed candidates for entry-levelpositions. Company Name City , State Internal Auditor Planned and executed operational audits of various business units using risk-based audit methodology. Assist with the system development education and roll out Business Associate Agreement Policy.Develop recommendations for improvement and present reports to management; perform follow-up review on the status of implementation of recommendations: maintain workingrelationships with all levels of management across the organization.Tested the design and effectiveness of internal controls by completing walk-throughs ofcomplex business processes.Analyzed patient revenue and account receivable control procedures; including AR reservemodeling process and the calculation of net patient revenue.Recruited, retained and developed staff. January 2006 toNew 42nd Street Inc.January 2012. Financial Controller The New 42nd Street, Inc. is the organization created by the city and the State of New York that oversees the redevelopment of seven historic theaters on 42nd Street with an annual operating budget of 13,000,000. The organization operates two of the seven theaters itself; The Victory Theater and Duke on 42nd Street Facilitated financial reporting and stewardship over this entertainment/real- estate organization's assets ($50,000,000) Managed accounting operations, accounting close, account reporting and reconciliations.Prepared organization's GAAP financial statements and Prepared financial andregulatory reports required by GAAP, laws, regulations or boards of directors Managed yearly financial audit process and relations with external auditor and served as backup for VP of Finance with human resources and benefits administration Managed a staff of three management, weekly deposits, payroll, AR, AP, inventory, credit card reconciliation, bank reconciliations, other balance sheet reconciliations, budget support, quarter end close process, and IRS compliance.Planned, organized and directed the day-to-day finance department and quarterly and annual reporting process for government grants, and city contract compliance reporting.Enforced internal controls over general ledger processing and IRS compliance, andadvanced comprehensive written accounting procedures.Directly supervised finance staff of three direct reports including selection, training, andcoaching, responsible for performance evaluation, promotions, and disciplinary actions.Mentored and coached finance apprentices as a part of organization-wide apprenticesprogram. Worked with management to document and offset unexpected expense and varified and identified opportunities to enhance interdepartmental communication Served as project manager for the accounting system (Financial Edge) conversion, and streamlined the quarter closing process- to improve efficiency and effectiveness for allfinancial reporting requirements.Designed and worked with IT to develop general ledger interface with the general ledger(Financial Edge) during the company-wide system conversion and implementation of theTessitura Enterprise ticketing (patron information system.Served as project manager for payroll integration resulting in increased accuracy andaccountability within the processing workflow. As a result, processing time decreased by 50%. January 2004 toColumbia UniversityJanuary 2006New York Internal AuditorColumbia University is a private Ivy League research university with ($13,000,000,000) in assets andover 31,922 employees. Evaluated and contributed to the plan for improved risk management, control, and governanceprocesses within Columbia University.Performed complex operational and financial audits to ensure compliance with legalrequirements and consistency with strategic plans Specialized in NCAA and Ivy Leaguecompliance audit, and fraud investigations: coordinated with Public Safety, General Counsel,and Human Resources.Assisted management with establishing standard operating procedures, as well assetting up adequate governance processes that effectively preserve values, set goals, monitoractivity and performance, and define measures of accountability.Coordinated audit projects with external auditors, PricewaterhouseCoopers.Lead meetings with key finance executives and audit team. Education Keller Graduate School of ManagementBusiness Administration MBABusiness Administration Queens College, City University of New YorkAccounting B.AAccounting Certified Public Accountant (New York) License Chartered Global Management AccountantAmerican Institute of Certified Public Accountant 1 Skills accounting, Accountant, accounting system, accruals, Acquisitions, go-live, AP, AR, backup, balance sheet, bank reconciliations, benefits administration, billing, book, budgeting, budgets, budget, Business Development, business processes, cash management, closing, coaching, compliance audits, compliance audit, compliance reporting, consulting, conversion, Certified Public Accountant 1, Certified Public Accountant, credit, client, clients, documentation, Edge, electronic health records, external auditor, Finance, Financial, financial analysis, financial audits, financial audit, financial reporting, financial reporting requirements, Financial Statements, preparation of financial statement, funds, general ledger, government, grants, health care industry, home-health, HRIS, Human Resources, Internal Auditor, inventory, leadership, legal, Director, management skills, meetings, Excel, office, Microsoft Word, Modeling, Enterprise, payroll, payroll processing, Policies, presenting, processes, Process improvement, profit, Public Safety, quality, real-estate, recruitment, re-engineering, reporting, research, risk assessment, risk management, social services, strategic plans, Supervising, surgery, tax, variance analysis, workflow, written, year-end

FINANCE

MARKETING AND PUBLIC RELATIONS MANAGER Summary Enthusiastic and creative Visual Designer with exceptional flexibility and resourcefulness.outstanding time management and prioritization skills in completing time-critical projects.Adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Excellent communication, interpersonal and client management skills to produce outstanding visual products.Thrives in a highly collaborative, fast-paced environment. Highlights Graphic design Creative direction Art direction Budgeting Vendor / subcontractor relations Brand strategy Industry standard software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash, Acrobat), Quark Xpress, Microsoft office (Word, Excel, PowerPoint) Wordpress, Blackbaud NetCommunity, Constant Contact Experience Company Name Design, layout, and production of collateral such as, brochures, sell sheets, advertisements and trade show booth graphics. Flash Web Demos and Web Banners: Design, layout and development of online applications such as Interactive Demos and micro sites for the Home Appliance and Wireless division. Developed narration / scripts, Flash programming. Designed "Rice Cooker" point roll banner campaign. Product Packaging: Design and layout of retail packaging for a variety of Sanyo products such as Hello Kitty Toaster, Coffee Maker, and Waffle Maker; Eneloop rechargeable batteries for breast cancer awareness. Blister retail packaging design for Eneloop Wii RemoteTM Charging System to be sold at Costco. Packaging design, layout and production for Air WasherTM - air purification system to be sold at Bed, Bath & Beyond. Developed product identity and sales brochure for Air WasherTM brand. Highmark Funds Print Collateral: Design, layout and production of marketing collateral such as brochures and investment kits for their individual investment products. Designed direct mail campaigns for their Asset Allocations Funds. Developed marketing / sales materials for brokers to use such as product line brochures, monthly and quarterly fact sheets, and posters. Countrywide Print Collateral: Design, layout and production of marketing collateral such as brochures, investment kits, fact sheets, posters and direct mail campaigns for Countywide Home Loans, Countrywide Capital Markets, Countrywide Security Corporation, Countrywide Asset Management Corporation. Developed and designed branding guidelines for Full Spectrum Lending (a member of the Countrywide family.) Oversaw strategic development of consumer as well as B2B collateral Western Bagel Baking Corporation Print Collateral: Design and Layout of magazine advertisements. Coordinated and supervised photography for their entire product line. Web Design: Designed and supervised the rebranding and development of the new website for WesternBagel.com Product Packaging: Design and layout of retail packaging for their new and existing product line. Marketing and Public Relations Manager January 2011 to Current Company Name This position lies within the Advancement Department and is responsible for art direction, design of all print and digital publications and materials that support the admissions department, alumni relations, volunteer relations, summer programs, and fundraising efforts. Design and supervise production of school magazine, three issues per year; admissions materials; brochures; annual report; invitations; programs; merchandise; street banners; other projects as assigned; and event photography Implemented and maintain a social media presence on Facebook and Twitter. Created a maintain a news site in wordpress. Manage outside vendors for printing, photography and writing. Manage budget and calendar. Partner/ Creative Director January 1995 to January 2011 Company Name － City Responsible for Designed and printed online interactive sales and marketing collateral.creative / art direction of client collateral. Managed office budget, client budget and supervised a team of eight desment of advertising and marketing campaigns. Coordinated and supervised multi-disciplinary team - designers, programmers, copywriters, photographers, illustrators - to ensure strategic and creative development, and integrated consistency for client's brands. Project management, client interface, internal budgeting. Print management, including, pre-press, and press checks Los Angeles County Sheriff's Department Print Advertisements and Marketing Collateral: Design and layout of print advertisements for newspapers and magazines. Design, layout and production of recruiting materials including brochures, one-sheets, folders. Implemented a marketing campaign targeting women ages 21-35. Media Buys: Responsible for the creation of marketing and advertising campaigns for outdoor (billboard) media, radio and television. Directed photo shoot for Deputy portraits and managed schedules and managed contracted budget. Education BA : Graphic Design , 1 1995 California State University － City Graphic Design Languages Bilingual (Spanish) Skills Adobe, Acrobat, photo, Photoshop, Advertisements, advertising, Art direction, Asset Management, B2B, Banners, Brand strategy, branding, brochures, brochure, Budgeting, budget, Capital Markets, com, Creative direction, client, creative development, direct mail, Flash, fundraising, Funds, Graphic design, graphics, Illustrator, InDesign, Layout, marketing, Marketing Collateral, materials, Excel, Microsoft office, office, PowerPoint, Word, newspapers, Packaging design, Packaging, photography, posters, pre-press, press, programming, Project management, publications, Quark Xpress, radio, recruiting, retail, sales, scripts, Spanish, strategic, strategic development, television, website, Web Design

PUBLIC-RELATIONS

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience. Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs. Visionary with superior long-term planning and project management experience. Proven ability to implement standards and procedures that improve business processes and functionality. Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team. Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director of Information Technology , 05/2000 to 01/2014 Company Name － City , State Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro. Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions. Establishes guidelines and programs for effective information technology management. Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology. Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills. Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with 98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee. Network Services Manager , 07/1998 to 05/2000 Company Name － City , State Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology. Maintained and assisted with the support for enterprise-wide technology deployment. Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner. Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call. Data Communications Analyst , 06/1989 to 07/1998 Company Name － City , State Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro. Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals. Analyzed system needs and configuration requirements to acquire the appropriate equipment. Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers. Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996. Electronics Technician , 09/1986 to 06/1989 Company Name － City , State Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment. Installed and designed network and data communication circuits. Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's. Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs. Education Certified Chief Information Officer (CIO) : November 2005 UNC-Chapel Hill － City , State B.S : Industrial Technology (Electronics) , 1986 North Carolina A&T State University － City , State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring

INFORMATION-TECHNOLOGY

PROJECT COORDINATOR – CONSTRUCTION SIDE Summary Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.Versatile Office manager capable of managing dynamic and cross-functional teams as well as projects. Over 10 years of progressive experience in business management and the legal arena. Highlights Interpersonal Skills: Works Independently, Handles Pressure Well, Meets Deadlines, Proficient Managerial Skills, Effective Team Leader and Efficient Team Player, Excellent Customer Service Skills, Exemplary Work Ethic, Multi-tasks, Plans and organizes individual and corporate meetings, Excellent written and verbal communication skills Technical Skills: Typing (70 WPM), Dictaphone, Transcription, Speed Writing, CaseNet, Proficiency in Microsoft Word (95 through Word 2007), Microsoft Word Perfect, Excel, Outlook, Access, PowerPoint, Timeslips, Quikbooks, Other miscellaneous programs, Calendaring, Travel Arrangements, Itineraries, Proficient in using the “Tickle System” for legal and corporate matters, Filing, Fax Machine, Copiers, Travel Arrangements, E-filing, Multi-line Telephone Systems. Data Entry (Superior), Minutes of Meetings, A/P - A/R Skills LEGAL EXPERIENCE (10+ years): Administrative Law, Corporate Law, IP, Contractual Law, Bankruptcy Law (Debtor's rights: Chapter 7 and 13), Workers' Compensation Law. Domestic/Family Law, Estate Planning, Personal Injury, Medical Malpractice, Plaintiff and Defendant Work, Creditor and Debtors' Rights Accomplishments Increased office organization by developing more efficient filing system and customer database protocols.Planned and executed all aspects of a major office headquarter move.Developed and implemented company's first employee manual outlining all proper business procedures and office policies. Experience Project Coordinator – Construction Side September 2014 to May 2014 Company Name － City , State Designed electronic file systems and maintained electronic and paper files.Managed the day-to-day tactical and long-term strategic activities within the business.Compiled and synthesized relevant business data for coordination of integrators, local jurisdictions, materials, and customers for successful delivery and completion of projects. Dispatch – Life Safety – Managed IP Services January 2012 to September 2013 Company Name － City , State Monitor and dispatch on Burglary Alarms, Fire Alarms, and Medical Emergency Alarms and Signals using proven methods from the book of Standard Operating Procedures Handbook ensuring life safety measures during life threatening emergencies.Monitor and dispatch for maintenance issues with alarm systems and backup monitoring equipment, including panels, receivers, sensors and key fobs. Enter and request service for such issues and schedule field tech support appointments. Take incoming calls from clients, informing, answering questions and troubleshooting problem areas with alarms and signals. Temporary placement of Leasing Agents, Assistant Property Managers and Property Managers July 2011 to December 2011 Company Name － City , State Various Leasing computer programs, i.e. MRI program, Yardi program, Model and Vacant Tours, Add Guests, Work Orders, Follow up, Accept Monies, Lease Apartments (most leased – 2 apartments in one business day). Closing Skills, Desire to make large strides in short period of time. Small Communities Boulder Springs (100+ units), Medium Communities (Bonhomme Village, Meadow Park) (200 – 400 units), Large Communities (600+ units) Knollwood Apartments, Marlboro Trails, Mills Property, Gingco Property. File Audits, Insurance Audits. Ensure compliance of legal standard for all tenants, maintenance crew and office staff. Office Manager/Field Supervisor July 2007 to April 2011 Company Name － City , State Under $500,000 annual income and budget. Help write and implement mission statement, ensure SEC filings, Certificate of Good Standing, Annual Reports, etc., Administrative Policies and Procedures, Company Rules and Regulations, Highly ethical and practice due diligence, ensure confidentiality of all business matters and compliance of all state laws and legal requirements.General Office Duties: A/R, A/P including monthly reconciliation of business accounts using QuickBooks, Annual Tax Preparation, General Office Procedures included Filing, Correspondence, Ordering Office Materials, Client Contact, Sales and Marketing, including direct mailings and flyer designing and distribution. Field Supervisor Duties: Schedule work crews, Ordering and Pickup/Delivery of equipment, tools, and materials for each job. Schedule job labor and deliver materials, ensure local and state compliance of all jobs. Job site quality control and training on simple work tasks. Ongoing communication with crew and customers through completion of job assignment. Handle Negotiations of contracts when necessary to help facilitate the best outcome for all parties involved. Education Associate of Applied Science : Business Administration , 2011 St. Charles Community College － City , State Associate of Applied Science : Paralegal Studies , 1994 Washburn University － City , State

CONSTRUCTION

MARKETING AND COMMUNICATIONS DIRECTOR Core Accomplishments communications plans. Managed budgets from $200k to $10 million. Outstanding work ethic and organizational skills Professional Experience Marketing and Communications Director 01/2014 － Current Company Name City , State Creates compelling, persuasive, relevant, and accurate communications content that increases the public's engagement with the organization (in collaboration with members of the National Marketing and Communications cohort) and build community support for improving schools in Seattle and across the state; Develops and executes a robust marketing and communications strategy in collaboration with the Seattle Executive Director, Government Affairs Director, and Seattle Organizer to ensure high-impact communications, earned media, and strong support of all Stand for Children Washington efforts; Conducting market-specific, qualitative research to inform strategic communication outreach to target audiences; Develops and implements a comprehensive public relations strategy to strengthen and elevate Stand for Children's brand, elevate and effectively message our policy and electoral campaigns across the state Associate Director of Corporate Relations 01/2009 － 01/2013 Company Name City , State Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Entrepreneurs Liaised with education organizations such as: Washington STEM, WestEd and Education Pioneers Led all communication activities: marketing, public relations and social media Pitched stories to journalists for prospective companies Managed media profile of executives Developed and managed speaking plans for Black Girls CODE CEO Created branding materials and overall messaging Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Planned and organized companies proactive presence in several communication channels, including - traditional media channels, online, social media, business/commercial events, conferences and industry meetings Worked in collaboration with media houses to develop new ways and strategies for attracting media audiences and the general public British Virgin Islands Led a five-person cross-functional team in strategic planning, including building private sector relationships, conducting negotiations, and managing budget and house targets Developed and maintained relationships for the Ministry internationally with over 22 countries Designed a communications/marketing strategy for the Ministry (press releases, talking points, briefings and white papers) Instituted a communication program to convey the specifics of the Securities and Investment Business Act of 2010 to the financial community Worked with cross-functional partners in finance, policy, legal and marketing on diverse communications matters ranging from media strategy to crisis management for the ministry Prepared briefings for the Deputy Premier and managed executive spokespeople for the ministry Lead negotiator for the Tax Information Exchange Agreement program Expanded the international business development program Represented the Ministry of Finance at numerous international conferences/meetings Senior relationship manager for mission critical corporate sponsors Cultivated and solicited philanthropic partnerships Identified prospects, developed and proposed strategies for the cultivation of major financial institutions Managed corporate-sponsored local programs and distance learning events Developed investment curricula with the Director of Corporate Relations Maintained and strengthened affiliation with the organization through activities with investment and international related grant making programming Represented the organization at various financial industry events nationally New York Director for Management and Planning 01/2008 － 01/2008 Company Name City , State New York, NY/Paris, France New York Director for Management and Planning Led the establishment of the New York Office; oversaw operating budget of $10 million Secured a grant for $440k from the Bill and Melinda Gates Foundation Developed a programmatic assessment and evaluation tool that streamlined the contract management process and improved performance from suppliers Maximized financial performance by managing compliance and ultimately decreasing staffing costs Developed and implemented new operating plans, policies, programs and procedures Served as the liaison and primary point of initial contact for internal (Board of Directors) and external constituencies on all matters pertaining to the office of the Paris Director Drafted speeches, presentations, lectures, and policy documents on issues related to the work of the organization Ensured that office operations were in compliance with policy provisions and standards Ensured registrations and license procedures were up to date internationally Managed a variety of special projects for the Department Governance Manager 01/2006 － 01/2008 Company Name City , State Organized and coordinated governance activities and worked directly with the Chief Executive Officer Served as the liaison to the Board of Directors Edited grant proposals, participated in the grant proposal process Tracked the priorities and developments of various boards that affected the organization Represented the CEO in both internal and external settings Education Masters : UNIVERSITY OF PENNSYLVANIA - Public Policy City , State , US UNIVERSITY OF PENNSYLVANIA Philadelphia, PA Masters in Public Policy, May 2003 GPA 3.8 Wharton Business School - Corporate Finance and Marketing Wharton Business School courses in Corporate Finance and Marketing Bachelor of Arts : Annenberg School of Communications - Comparative Government City , State , US Annenberg School of Communications courses in communications SMITH COLLEGE Northampton, MA Bachelor of Arts, May 1999 Major: Comparative Government Certificate : NORTHWESTERN UNIVERSITY, Kellogg School of Management - Marketing/Leadership Executive Program City , State , US NORTHWESTERN UNIVERSITY, Kellogg School of Management Certificate Marketing/Leadership Executive Program, July 2007 Chicago, IL ADDITIONAL Technology Skills: MS Office, Raisersedge, LexisNexis, Twitter and numerous social media platforms Extensive International Work: Western Europe, US, Africa, Asia, and the Caribbean Certifications Certificate Marketing/Leadership Executive Program, Chicago, IL Professional Affiliations Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Presentations online, social media, business/commercial events, conferences and industry meetings Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Skills Marketing, Public Relations, And Marketing, Branding, Copywriter, Proactive, Self Motivated, Liaison, Budget, Governance, Proposals, Public Relations Strategy, Finance, Business Development, Crisis Management, Exchange, Marketing Strategy, Media Strategy, Premier, Securities, Strategic Planning, White Papers, Associate, Contract Management, Million, Operations, Registrations, Staffing, Budgets, Energetic, Organizational Skills, San, Storage Area Network, Ms Office, Public Policy, Corporate Finance

PUBLIC-RELATIONS

DIGITAL CONSULTANT Summary I am seeking a position to continue my growth in strategic leadership position in the mobile. Continue to drive and design complex new products/services and enhancements that lead the financial industry. Constantly ask myself and others, "What if?" Skills Strong analytical skills Strong collaborative skills Mobile application development Market Research and Analysis Product Development and Launch Strategic Alliances Experience Digital Consultant , 11/2013 to Current Company Name － City , State Business Innovator that lead our team to deliver CEO Mobile Extension for Apple Watch within 4 weeks using only BAU funds. Developed and lead PoT for AI modeling for specific financial use cases. Lead the Apple Watch team to develop and deliver Apple Watch and Mobile Bio Metrics Demos at AFP. Partnering with Risk Authentication team to launch Biometrics for iOS and Android. Lead product team for Mobile Token for strong auth apps and identity with 25% product penetration within one month with <2% calls="" into=""> Leading efforts for 3D Touch (quick links) for iOS. Partnering with UxR, UX, CIA, CWI, TM Product team on diverse Mobile efforts: redesign (break points for mobile, tablet) for Fraud Manager, International ACH, Internal Wires, Apple Watch, Remember Me, Mobile Deposit, and Soft Token. Lead for Remember Me functionality for mobile apps. Participated in second ever User Centered Design at Wells Fargo. Championing these ideals with team members by creating a Push Notifications design ideation for Mobile. Lead for PNS efforts. Marketing liaison for Mobile team. Created a program with service team that increased channel first time sign-ons by 45% in 3 months. Created Mobile marketing videos for CCER, Mobile Deposit, and Mobile app. Mobile team lead for ACH, DTD, and Wires- all payment apps Launched Android App for CEO Mobile Mobile lead for the redesign efforts for DTD and Wires Mobile lead for ACH Int'l- bring FXOL exchange to flow Customer Service liaison for mobile team to ensure feedback and issue resolutions is incorporated into roadmap Lead and conducted EMCS/Kofax PoC for Image Auto Capture for Mobile Deposit. Lead the effort to bring in vendors to explore co-browsing, text to chat, and video to Wells Fargo. Presented findings and use cases to senior leadership, received funding to LiveLook PoT in 2016. Lead for redesign effort for Fraud Manager Mobile bring three unique yet similar products under one product. Mobile Production channel Management. Product Manager , 05/2011 to 11/2013 Company Name － City , State Development, enhancements, and process review for TOP Image Deposit, Smart Decision, and Deposit Maintenance. Created new customer facing Fraud Analysis report- Patent pending Created new AR Check POC- Patent pending Created new internet product TOP Image Deposit from ground up. Gap assessment and fulfillment for 430 converting 3rd party customers. Develop customer facing user reference guides, technical requirements, and install guides. Create TOP Image Deposit customer facing and Sales Demo Maintain Product blog Creating Business and Project lifecycle documents (BRDs, Business Cases, etc) Cross functional support and collaboration for internal partners: Sales, Technical Product Consulting, Service, Implementation, Operations Crossed trained on team member products: Desktop Deposit, RDC Vendor relations, contract reviews and scorecards Management of Code Remediation - 3rd party engagement for code review, vendor deployment of code remediation and testing cycle. Project Manager , 08/2006 to 05/2011 Company Name － City , State Act as a liaison and advocate for TMS Client Delivery with other business units and technical teams by planning, conducting and documenting the analysis of complex business needs for implementation and service initiatives. Reviewing BRDs, FSDs, and Test Plans. Support the ongoing evaluation of Implementation and Service work flows, procedures, process and customer experience to ensure we are most effectively serving our customers and fulfill the cross organization business needs. Develop Data Entry guides, Implementation Process guides, Client Walk Through guides, System Validation guides, Client Service process and procedure, develop and deliver internal communication. Use Share Point/Info Source to post documentation and distribute communication. TMS Client Delivery lead for CEO Portal, WellsTAX, DDA, Branch Depository and Desktop Deposit, secondary for CEO Mobile Map strategies for customer implementation and servicing to present project initiatives to senior service and implementation management. Provide classroom training as well as present on TIPPs and QA calls to all of service and implementation Onsite Migration Escalation Team for TMS Client Delivery for all conversion events. Provide subject matter expertise for conversion issue effecting customer and detail service support and implementations plans to mitigate customer impacts. Learning Development Consultant , 01/2003 to 05/2006 Company Name － City , State Evaluate employee performance based on product knowledge, systems use, business process, customer service skills; identify sales opportunities and referrals, and coach team members Develop and facilitate programs for New Hire, New Products, Business Processes and enhancements using the following tools: Power Point, Net Meeting, EKOD, Virtual Classroom Design, create and maintain content for (e)Quality, Best Practices Websites Track employee performance, create monthly reports, analyze department performance based on JD Powers, client feedback, department criteria, and identify and present opportunities for growth to upper management Create "road shows", web content, and recognition programs to promote and brand (e)Quality, increase program awareness and manager & team buy-in Interim Project Manger for the Pilot team. Since 2003) Implement new products, establish timelines, coordinate and provide updates at meetings across department lines, streamline business process based on feedback from clients and Business partners. Evaluate and document client and technical feedback for pilot products and services for presentation to Product Support, Product Development, Internet Solutions, eDC and CEO Solutions. My latest Project CEO DTD and CARLAR acted as one of two leads. Client Service Consultant , 01/2001 to 01/2003 Company Name － City , State Provided support for Wells Fargo products and services as well as right fit resolutions for complex issues to external and internal clients Document and analyze client business process Preparing and presenting Service and Product Reviews for high value clients, Relationship team, and management as cross-sell and growth opportunities Account analysis and Customer profiling Maintaining a portfolio of 30 high value clients for compliance, position, documentation, exceptions, overdraft, accounting etc Train new staff. Education and Training BA : Theater Arts Philosophy , 1995 California State University － State Theater Arts Philosophy Certificate Program in Fund Raising, PR : 2003 University of California － City Skills streamline, Business Processes, business process, Share Point, Product Development, Sales, Validation, Vendor relations Additional Information Interests and activities Founding member of the Innovation Zone formally known as Wells Fargo Best Practices. Holder of three patents for Wells Fargo. Volunteer for Prospect Theater Project. Service Excellence award for 2005 for CEO DTD pilot. Team Excellence Award Q2 2011 for work with TOP. Stellar Award for contribution to Wachovia merger.

DIGITAL-MEDIA

SR. BUSINESS DEVELOPMENT MANAGER Professional Summary Highly organized sales professional with 12 years of inside and outside sales. Exceptional Outside Sales Representative who consistently achieves annual sales quotas and increases the overall customer base in several fields including telecom, advertising, and software solutions. Effectively grows brand awareness through increased market penetration and new market development. Experienced in presenting and selling to senior level(CEO's, CFO's, etc) decision makers in various types of verticals including technology, healthcare, entertainment, logistics, retail chains, hospitality, etc. Work History Sr. Business Development Manager 04/2015 to Current Company Name – City , State Surpassed annual quota by 125% in 2015. Scheduled and attended at least 10 appointments per week. Organized joint sale calls with current customers and outside vendors. Including the W hotel, Atlanta Hawks, TruGreen, LG, etc. Vast knowledge and use of Salesfore.com. Successful at working with senior level decision makers in various verticals including hospitality, technology, logistics, healthcare, contractors, etc. Maintain strong ties with M2M/IoT Operations, IT, Sales Engineering, Accounting, and Legal teams in support of your customers. Interact with Finance & Operations to ensure compliance with financial obligations, Accounts Payable, credits. Entrepreneur 11/2016 to Current Company Name – City , State Developed and implemented a comprehensive salesperson training program. Prospected to obtain new accounts while maintaining relationships with existing accounts. Directed targeted marketing efforts that introduced new products and promoted product visibility. Optimized the Ride Ad website and all social media accounts to boost traffic to the sites. Sr. Business Development Manager 04/2015 to 11/2016 Company Name – City , State Surpassed annual quota by 125% in 2015. Scheduled and attended at least 10 appointments per week. Organized joint sale calls with current customers and outside vendors. Including the W hotel, Atlanta Hawks, TruGreen, LG, etc. Vast knowledge and use of Salesfore.com. Successful at working with senior level decision makers in various verticals including hospitality, technology, logistics, healthcare, contractors, etc. Maintain strong ties with M2M/IoT Operations, IT, Sales Engineering, Accounting, and Legal teams in support of your customers. Interact with Finance & Operations to ensure compliance with financial obligations, Accounts Payable, credits. Business Account Executive 12/2013 to 04/2015 Company Name – City , State Exceeded quota on a monthly basis, averaging 140% to plan. Handled the highest volume account in assigned territory by closing the. EDUCATION. Business Account Executive 12/2013 to 04/2015 Company Name – City , State Exceeded quota on a monthly basis, averaging 140% to plan. Handled the highest volume account in assigned territory by closing the Wellstar Health Group(over 20 locations). Ongoing generation of new leads through relationship building with property managers, building owners, referral partners, social media, cold calling and door to door sales. Recognized with the "triple threat award," over 100% data, 80% phone sales, and 60% TV sales. Work with senior level decision makers in various verticals including hospitality, logistics, healthcare, retail, contractors, etc. Manage a territory with a high activity and comprehensive business plan. Senior Account Manager 04/2011 to 01/2014 Company Name – City , State Managed a portfolio of over 300 accounts generating $3 million in sales and revenue. Led sales calls with team members to establish sales and customer retention goals. Assisted clients in building networking sites to increasing their overall profitability in their business. Maintaining excellent knowledge of our products and services(SaaS, websites, etc.) in order to understand customers' needs and provide solutions to those needs. Work with senior level decision makers in various verticals including hospitality, logistics, healthcare, retail, contractors, etc. Maintained an average retention rate at over 85%. Sales Consultant 01/2009 to 03/2011 Company Name – City , State Established more than 30 new accounts, earning a combined profit of over $200k a year. Recognized as top sales generator, increasing sales level by 45% in 2009 alone. Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row. Exceeded targeted sales goals by 175%. Senior Account Executive 05/2006 to 04/2008 Company Name – City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Interviewed an average of 40 mortgage loan applicants per month. Received Employee of the Month Award for a 70% rate of closed loans. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgages governmeand personal loans. Closed or assisted in closing in nearly $10 million in loans. Accomplishments Ranked as a top performer, averaging 140% above sales quota each month. Recipient of the Triple Threat Award at Comcast Business in 2014. Managed a portfolio of over 300 accounts generating $3 million in sales and revenue at Networx Systems. Handled the highest volume account in assigned territory at Comcast Business with selling and managing the Wellstar Health System. Recipient of Account Manager of the Month Award multiple times at Networx Systems. Earned the Winner's Circle Award in 2015. Increased sales volume by adding two of the largest accounts(The W Hotel, LG) in the Southeast region. Skills Customer targeting Contract negotiations Prospecting Internet marketing Natural leader Marketing and advertising Strong work ethic Talented negotiator Conflict resolution techniques Hiring, training and supervision Operations management Market research Employee recruiting Education Associate of Arts : 2002 Enterprise State Junior College - Bachelor of Science : 2006 Troy University - City , State Highlights Accounting, Accounts Payable, business development, business plan, closing, cold calling, com, credit, CRM, clients, Finance, financial, Legal, logistics, managing, network, networking, profit, relationship building, retail, sales, Selling, Strategic, phone, TV, websites

BUSINESS-DEVELOPMENT

FINANCE SPECIALIST Summary Strategic Finance & Accounting Professional with experience in extensive contracts analytics, financial statement reporting, budget optimization and customer service. Financial skill set attributes of keen attention to line itemization, deadline committed, and a dedicated business partner to internal and external customers to ensure optimal organizational objectives are met. Highlights Credit & Accounts Payables/Receivables Management Pricing and Cost Reduction Strategies Finance & Procurement Forecasting (Volume & Dead Net Gross Profit) P&L Reporting Trade Spend & Marketing Budgets Contract Management & Risk Analysis Financial & Business Planning Analysis Career Accomplishments Formally recognized by National Account Executives for excellence in financial analysis, budgeting, forecasting, and customer service. Achieved 10% pricing submission reduction, by eliminating pricing resubmissions & creating departmental Pricing Authorization Training Guide. Reduced system liability through identification of checkbook percentages of volume conversions. Created a checkbook Reconciliation process & training guide. Reduced invoice processing down to 10 days. Pilot for customer mass data uploads. Territory Divestiture Collaboration process & restated volume file creation. Experience Company Name June 2013 to February 2015 Finance Specialist City , State Forecasting Business Partner providing key business insights and recommendations to influence key stake holders based upon sales performance and variance research on actual versus forecast volume (12M cases), funding, and dead net gross profit ($58M) to National Account Executives. Assisted in annual business planning with the Planning Revenue Growth Management (PRGM) department for National Retail Sales Drug /Value channel customers. Managed $87.6M Trade Spend & Cooperative Trade Marketing annual budget for Drug/Value supply chain customers Reconciled invoices and post audits to 1010 Scan Data by package level reducing trade spend checkbook variances to scanned units by 10% in 18 month period. Customer facing experience (Rite Aid, Dollar Tree, Freds, Variety Stores, Big Lots, Aldi). Managed Checkbook Accruals and Spends entries for Trade Fund and Marketing Funding. Monthly Bottler Pricing analysis to identify discrepancies of Accrual rates, Dead Net Sales Income (DNNSI), and Volumes of Package/Brand Categories. Summarized and interpreted key business indicators and provided recommendations to Executive Leadership and Non-Financial managers that facilitated timely and impactful business decisions on forecasting and financial statement reporting gaps. Prepared Regional and National month end checkbook to accounts payable reconciliation and Ad Hoc reporting (P&L, Rolling estimates, and overspend projections on planned promotional activities). Assisted in departmental key productivity initiatives such as implementation of a standardize forecast model, developed a checkbook reconciliation process, and discovered volume conversion percentages driving checkbook reporting accuracy variances. Submitted National retail account supply chain Pricing (PAT) and performed weekly Sarbanes Oxley (Sox) compliance reviews. Company Name September 2011 to June 2013 CMA Analyst City , State Provided customer reconciliation process ensuring financial statement representation for Key Accounts (Publix, Winn Dixie, Costco, Boyers, Weis, Louisiana Cold Drink Market Unit). Process Monthly rebate and NRS post invoice accrual payment processing ($6 million) Communicate with internal National Sales Executives, BU Finance, A/R and Funding (General Ledger) on customer accounting and currency accuracy for P&L National Retail Sales Key accounts portfolio research and Fundamental analysis for P&L retroactivity impact Sarbanes Oxley (SOX), SEC Regulations, and Ernst and Young monthly compliance Weekly Micro Strategy (IWR), Accrual/Payment Analysis (AVP), and Contract Liability Analysis reporting Manage Off Invoice Accrual Post deduction validation, auditing, and reconciliation Approve Rebate payments for A/P funding Trade-spend and trade promotions reconciliation Company Name September 2010 to September 2011 Credit Representative II City , State Managed credit approved proxy terms and accounts receivables, delivering due diligence and risk analysis on Philly Coke bottler merger acquisition accounts. Communicated objectives with internal and external clients to resolve A/R inquiries on cash applications. Supply Chain Financial Risk analysis of day sales outstanding (DSO) and compliance of credit limit proxy terms. Financial portfolio revenue performance achieved (97 percentile) within one year. Researched Market share optimization, profit maximization, and bad debt mitigation. Performed A/R month end close reporting. Sarbanes Oxley (SOX) policy execution. Company Name June 2009 to September 2010 Credit Representative I - Contractor City , State Provided accounts receivables analysis and requested credit status changes on Subway West business unit key accounts ($3M). Key Account Liaison between internal and external customers. Performed A/R account reconciliations, improving the month end receivables ratio 83% within 10 month period by increasing reoccurring ACH payments by 47%. Negotiated payment arrangements with external customers to remain in compliance with net proxy terms extended, coordinating with credit investigations department. Managed month end account closing process. A/R risk analysis based upon customer payment trends and Dunn and Bragg Street credit report. Utilized SAP to itemize customer outlet invoices by date range and worked with cash application department to resolve cash misapplications. Vendor invoice coding. Company Name November 2007 to December 2008 A/R Manager City , State Managed accounts payable and account receivable reconciliations. Administered Business to Business and commercial receivables. Ran Client liquidation reports. Supervised, trained, and mentored staff. Company Name July 2007 to October 2007 Accounts Receivables City , State Reconciled financial receivable transactions resolving accounts discrepancies by collecting, analyzing, and summarizing debtor account information and payment trends. Negotiated and collected of third party A/R accounts. Processed Payments and settlements. Maintained financial historical records by filing/attaching accounting documents in financial software database. Company Name August 2004 to July 2007 Department Manager - A/R Unit and Collections City , State A/R Unit and Collections Managed daily operations and strategic objectives exceeding monthly corporate office expectations on departmental branch goals set. Supported Director of operations, supervised collection floor activities, built dialer campaigns, provided timely client receivable budget information, and accurately reported client account standings. Lead, managed, and mentored / coached collection department (15 direct reports) through appraising job performance contributions, formal setting and side by side on floor training. Maintained bank card data, record management, accounting ledgers. Verified approved all credit card and check payments received by A/R representatives. Provided Market share analysis and stair step reporting to corporate office. Processed Payroll (ADP), Yearly reviews, Scheduled, Hired, and Disciplined employees. Education University of Phoenix Masters of Business Administration City , State Florida Agricultural and Mechanical University Bachelor of Science : Public Management - Human Resources City , State Public Management - Human Resources Technical Skills SAP Micro Strategy (IWR) Microsoft Office Suite

FINANCE

SENIOR EXERCISE SPECIALIST & SPORTS AND RECREATION COORDINATOR Summary Pursuing project management work, I will leverage my ten years of professional experience and coordination skills towards growing the company. I thrive in fast-paced environments and seek to constantly raise the level of performance and organizational excellence. Highlights Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, and Committed to Excellence MS Office and Project Business strategy and marketing Exceptional communication skills Experienced in planning and organizing Problem solver Excellent leadership and interpersonal abilities Adaptable Resourceful and able to network for shared knowledge Experience Senior Exercise Specialist & Sports and Recreation Coordinator Coordinated the redesign and grand re-opening of the corporate health facility, ensuring seamless integration of new equipment and layout. Planned and scheduled rollout of new fitness classes. Directed members during grand re-opening day and represented the fitness center as a new and improved site of service. Held post-project meeting reviewing status of the site remodel, discussing lessons learned, and getting feedback from team members. Designed floor layout using CAD drawing. Supervised new hires and interns. Quickly grew in coordinatory responsibilities within one year of hire. Generated task lists and action items for interns to follow. Met regularly with direct management and stakeholders (via in-person meetings, conference calls, or webinars) to oversee smooth daily operation of facility and projects. Took and distributed meeting minutes. Coordinated and participated in special events such as sport tournaments, scavenger hunts and facility remodel, creating an atmosphere of collaboration and family. Through role definition and teamwork, publicized new programs, such as sports and recreation rollout and availability of new classes through marketing initiatives. Marketed sports and recreation program through flyers, digital notices and social corporate media. Launched successful pilot sports and recreation program in line with organizational expectations. Establish and scheduled recreational fitness activities such as fitness challenges, workshops, team building and sports tournaments. Led workshops on health and wellness topics such as posture, nutrition, and exercise. Proactively research new ways to improve recreation, health and wellness opportunities offered at the fitness center, and inform Safeway corporate employees of them. Plan and execute fitness programs. Implemented various sport and recreational leagues, both complimentary and fee-based. Collected and kept records of fess for team apparel, league costs and facility equipment. Monitor and track clients' progress and engagement in programs. Procured fitness equipment needed to operate the fitness center. Networked with representatives from vendors and other Plus One sites to acquire fitness materials and discuss industry trends. Worked independently with vendors for purchase orders. Work closely with all stakeholders on each project through phases of fitness equipment sourcing and procurement, and design development and installation of equipment. Conducted quote gathering, purchase order development and administration, and invoice processing. Maintained expense reports. Started up Safeway's sports and recreation program, designed to promote team building, camaraderie, and healthy lifestyles through physical activity. Play integral role in successfully driving small group and personal training sales by performing fitness assessments, coordinating group. Senior Specialist & Coordinator 07/2013 to Current Company Name City , State Fitness Strategy Specialist 03/2011 to 02/2013 Company Name City , State Played integral role in successfully establishing a new hospital affiliated wellness facility. Ensured smoothness of grand opening and helped create a positive identity for the wellness center. Designed and documented fitness goals and programs for special populations including diabetics, elderly, obese, cancer survivors, sedentary, and other high-risk groups. Tracked improvements and delivered progress reports for participants. Worked extensively with senior citizen clientele, rehabilitated knee and hip replacement patients, and performed health risk assessments for new members, and provided personal one-on-one health consultation. Provided instruction in multiple formats, including cardiorespiratory,specialty, strength and endurance training, resistance training, plyometric and core balance training. Legal Firm Administrator 09/2004 to 11/2010 Company Name City , State Created innovative templates to accelerate the court stipulation filing process, and implemented them as a requirement for attorneys to input for their legal assistants. Took on challenge of reconciling gaps during high-visibility audit, by reprioritizing team workload. Documented procedures, recommendations, and policies. Drove process improvements and cost savings. Completed daily, month-end, and quarter-end reports for the foreclosure department. Identified efficiency improvements, which resulted in significant savings in time, money and manual error. Utilized various technologies such as case management systems, to perform audits, database inquiries, report generation, etc. Drafted contracts and stipulations in accordance with state policies and regulations to be filed with the court. Maintained both external client and internal firm databases, which resulted in workflow being up to date at all times. Performed data validation and reconciliation on trusted access systems. Served as liaison between the firm and client financial institution. Proactively communicated with client about relationship accounts. Trained colleagues on job functions including database inquiries, report generation, client systems, time management, and communications. Education M.S : Project Management University of Wisconsin City , State Project Management B.S : Kinesiology California State University Kinesiology Skills agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time management, validation, workflow, workshops

FITNESS

MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Highlights Patient scheduling abilities Excellent communication and interpersonal skills  Flexibility Reception area management Detail-oriented  Self-starter Team player Accomplishments Certificate of Acheivement Experience 12/2015 to Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City , State Salary: $32,918 per year 40 hours/week   Supervisor: Dwight Huddleston    Service over 20000 military/civilian personnel and their dependents Enters, manipulates and/or retrieves information and data from automated systems maintains and monitors patient appointment schedules for the clinic/practice, coordinates and/or schedules patient appointments with other clinics or specialties, receives patients and visitors as the initial point of contact, in person or telephonically records and relays messages and/or redirect calls experienced in providing technical advice and assist managers  provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc maintains all patients' records, both electronic and paper responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients, families/caregivers and guests.  Screen patients to determine eligibility of care for their treatment Always keep medical assistants informed regarding the policies, procedures,and goals of the organization passes on the supervisor's instructions on work assignment, priorities, and deadlines. Manages templates for 3 providers substitutes for absent medical support assistants to ensure there is coverage  Provide on the job training to newly assigned employees maintain appointment calendars to schedule and/or cancel appointments.  Knowledgeable of  Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 to 12/2014 Healthcare Assistant Rep Company Name － City , State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may be contacted 915-204-1116. Duties: assisted with FSA/HRA benefits administered Cobra benefits respond to telephone inquiries and complaints using standard scripts and procedures filed personal information researches/resolves inquires and logs customer calls communicates appropriate options for resolution in a timely matter informs customers about services available and assesses customer needs provides functional guidance training and assistance to lower level staff assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness  operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports. 01/2003 to 08/2012 Account Adjuster II Company Name － City , State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may be contacted (252) 493-4081. Duties: contacted customers to collect past due payments made acceptable payment arrangements with customer filed personal information, perform skip tracing as needed sent appropriate correspondence to customers scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents. 08/2002 to 12/2002 Technical Representative Company Name － City , State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded. 01/2001 to 12/2001 Pharmacy Technician Company Name － City , State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Protected patients and employees by adhering to infection-control policies and protocols. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenues by calculating, recording, and issuing charges. Ensured medication availability by delivering medications to patients and departments. Prepared reports by collecting and summarizing information. Contributed to team effort by accomplishing related results as needed. 10/1997 to 11/2000 Bookkeeper Company Name － City , State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits balanced cashier tills and office ledgers developed system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures maintained subsidiary accounts by verifying, allocating, and posting transactions balanced subsidiary accounts by reconciling entries maintained general ledger by transferring subsidiary account summaries balanced general ledger by preparing a trial balance reconciling entries maintained historical records by filing documents prepared financial reports by collecting, analyzing, and summarizing account information and trends complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed. Education 2016 Bachelor of Science : Healthcare Administration/Healthcare Management University of Phoenix － City , State , United States Health Care Administration/Healthcare Management (completed) - 3.7 5/10/2011 Associates : Medical Office Administration Fayetteville Tech Community College － City , State , United States Medical Office Administration 3.0 References Melissa Arnold (*)        910-574-3862 Tomeka Haddock (*)   252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference

HEALTHCARE

GRAPHIC DESIGNER Summary ➢ While working as Front Desk Receptionist at Meyer Sound, contributed to Marketing Team by updating and translating marketing materials, updating website, and improving sales collateral. Promoted to Marketing Coordinator for Latin America. ➢ Contributed to substantial cost savings for Meyer Sound by creating ads for publication, editing graphics, and translating materials thereby eliminating the need to hire third-party agents to complete this work. ➢ Researched vendors and negotiated service agreements to have marketing materials and swag for Meyer Sound produced in Mexico reducing costs associated with importing these materials from the US. Highlights * Marketing Strategy * Project Coordination * Graphic Design * Branding * Event Planning * Print Production * Social Media * Tradeshow Coordination * Marketing Collateral Development * Press Releases * Copy Writing/Editing * Web Content Management Experience January 2014 to Current Company Name City , State Graphic Designer Restaurant Consulting & Management Company Developing design solutions to communicate each of the restaurant's unique message and promoting the brand with high visual impact. Graphic design solutions for a variety of products and activities such as POP, websites, social media, email, promotions, product packaging, corporate communications & identity. Preparing, packaging & delivering production-ready art files. Creating creative templates for marketing needs Proofreading to produce accurate and high-quality work especially under challenging deadlines January 2013 to Current City , State Graphic Designer Design print materials, such as logos, stationery, flyers, and postcards. Clients Include: Pembroke PR, Main Street Property Services, A grape in the Fog, Photoworks SF, Progressive Hounds, The Handler Brothers, Otis Beanery, Mitzvites, Pet Nanny, District Dogs, Dog Town, SuperFly Pet Supply, No Time for Cancer, Meridian Pro Audio and Promarket. Paola Trejo 2 January 2008 to January 2013 Company Name City Marketing Coordinator, Latin America Mexico City Professional Sound Manufacturer Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote. Designed and distributed monthly newsletter, e-blasts, and invitations. Represented the company in corporate events, trade shows, marketing conferences and meetings. January 2005 to January 2008 Company Name City Graphic Designer Mexico City Consumer Goods Advertising Agency Clinets include: Rimmel London, Dannon, Sigma, Sally Hansen, Palmer's. Produce design solutions to communicate clients' messages with high visual impact for a variety of products & activities. Layout, image manipulation, and prepress production for offset and digital color output. Established design briefs and project time-lines. Coordinated with external agencies. Meeting clients to discuss their needs, objectives and budgets. Designing and creating a wide variety of graphic art and promotional material. Producing designs for both internal and external communications. Involving customers in the design process. Developing design briefs. Explaining design concepts and ideas to clients and colleagues. Providing graphical support for Blogs, websites and social media. Working on presentations, leaflets, trade-marks, marketing materials and banner designs. Producing accurate and high-quality design work. Examining design work for quality, consistency, and accuracy. Creating a consistent corporate and brand identity for clients. Preparing design files for production. Taking design ideas from generation through to completion. Generating multiple concepts for a campaign or project. Working on projects to strict timescales. Computer Skills: Illustrator | Photoshop | InDesign | Dreamweaver | Flash | Premier | Freehand Graphics: Logo Design, Editorial Design, Web Design, Illustration Education 2004 Universidad del Valle de México City , MX Bachelor of Arts : Graphic Design Universidad del Valle de México - Mexico City 2004 Bachelor of Arts - Graphic Design Presentations Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote. Designed and distributed monthly newsletter, e-blasts, and invitations. Represented the company in corporate events, trade shows, marketing conferences and meetings Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote Languages Spanish - Native Speaker | [AND] Translation: English/Spanish and Spanish/English [AND] Translation: English/Spanish and Spanish/English Skills Marketing, Clients, Ads, Basis, Sales, Translated, Solutions, Advertising, Brand Identity, Budgets, Dreamweaver, Flash, Freehand, Hansen, Illustration, Illustrator, Indesign, Logo Design, Photoshop, Premier, Prepress, Promotional, Web Design, Pr, Public Relations, Graphic Design, Corporate Communications, Packaging, Point Of Purchase, Pop, Proofreading, Branding, Content Management, Copy Writing, Event Planning, Front Desk, Marketing Collateral, Marketing Strategy, Receptionist, San, Storage Area Network, Tradeshow, Translating, Web Content Management

DESIGNER

RESEARCH AND STUDY ELABORATION MANAGER / PUBLIC RELATIONS MANAGER / HUMAN RESOURCES SUPERVISOR https://www.linkedin.com/profile/view?id=178111535&trk=nav_responsive_tab_profile https://www.facebook.com/theofilos.bentis Additional Information *Date of Birth : December 9, 1980 *Place of Birth : Athens, Greece *Marital Status : Single Professional Summary Shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sizes. Highly ambitious with more than 7 years providing results-oriented leadership. Workflow analysis and project management. Skills *Business development *Workflow analysis *SQL and databases *Business artifacts documentation *Data mapping *Brand management *Operations management *Business process mapping *Microsoft Office Suite *Organized *Fluent in Greek, English *Multi-tasking *Creative *Critical thinking *Report development *Project planning *Attention to detail *Team building *Filing and data archiving *Flexible *Accurate and detailed *Excellent planner and coordinator *Works well under pressure *Social media knowledge *Pleasant demeanor *Team building *Accounting familiarity *Critical thinker *Spreadsheet management *Report analysis *Employee training and development Work History Research and Study Elaboration Manager / Public Relations Manager / Human Resources Supervisor , 10/2007 Company Name – City , State * Collecting the data and the resources for studies and choosing the adequate population group for research. * Conducting the research and harvesting the data accumulated, and elaborating the studies. * Proposing additional potential research and studies that would coincide with up-to-date political and economic trends. * Preparing press releases and articles for publication to promote the company's researches and studies to the public, as well as representing the company at board meetings and conferences for promotional reasons. * Ensuring the effectiveness and the efficiency of staff, representing the personnel to the board of directors and maintaining personnel data and records. Research Associate , 10/2009 Company Name – City , State Working independently or in a team on determining research project specifications * Developing plans, strategies, partnerships and other ideas to make educational and research activities successful * Creating evaluation plans * Maintaining and evaluating educational program to retain reputation of the group * Identifying activities being undertaken in the research offices that will inform, improving or otherwise enhancing existing and planned educational programs. * Developing communication pathways to ensure that feedback occurs between research team and education team * Working with physicians and other health care professionals in developing research methodologies * Developing, conducting, and analyzing surveys * Leading focus groups and conducting key informant interviews * Data preparation, collection, entry and analysis (qualitative and quantitative) * Supporting the preparation of conference abstracts, research proposal, and reports (for publication) * Identifying and developing grant proposal/application for the division * Participating in quality improvement sessions with senior staff to identify areas for improvement between research and education operations * Supporting Senior staff with develop of a research/education communication bridge * Coordinating and maintaining a strong liaison with Principal Investigators, hospital personnel and representatives from outside agencies regarding ongoing conduct of clinical research * Preparing annual progress reports on all open and closed studies and forms as required by the Research Ethics Board Research Associate , 10/2010 Company Name – City , State * Working independently or in a team on determining research project specifications and gathering data from sources to complete pre-study forms, as well as study forms as dictated by clinical trials protocols. * Registering patients and informing appropriate personnel of treatment options * Coordinating critical documents and binders for clinical research, and assisting with data collection and data management * Designing, implementing andmanaging a system for organizing, planning and controlling work flow related clinical research activities * Designing a system to coordinate, complete and submit data in a timely and accurate manner * Verifying proper storage conditions, accountability, and disposition of investigational products; maintenance of up-to-date and accurate investigator study files * Informing study personnel of communications regarding adverse drug reaction reports and ensuring appropriate documentation is completed * Reviewing source documentation and case report forms with site teams or other representatives as per UHN policy and ICH/GCP guidelines. Executive Director , 05/2014 Company Name – City , State * Screening the business plans submitted for potential funding * Organizing the presentations of potential investment projects to ensure that are in accordance with the regulations * Managing the inflow of investment projects and getting them in contact with potential investors-members of the network * Promoting the network to attract members, investment projects and companies that are willing to sponsor the network * Daily in contact with key people within the network to address potential issues and/or to promote new ideas * Overseeing additional day-to-day tasks that may include administrative assistant's tasks and accountant's responsibilities. Education Bachelor of Science : Economics , 06 2004 University of Essex - City , State * Business and Business Administration coursework * Coursework in Management * Basic Econometris * Econometric Forecasting Master of Science : Applied Economics and Finance , 12 2005 Athens University of Economics and Business - City , State * Economics and Business Economic Policy * Basic Econometric Modelling and Statistics * Financial Portfolios and Investments ADDITIONAL EDUCATION * Financial Times Global Events: Preparing for the Upturn, -How Greece can manage the challenges and capitalize on the opportunities of the changing global economic environment-, April 1st & 2nd, 2009, Athens, Greece.   * Ministry of Administrative Reform and e-Governance/Athens Chamber of Commerce and Industry: Common Evaluation Framework, -Introduction to the Common Evaluation Framework and guidance for its successful implementation-, December 5th, 2013, Athens, Greece. * Foreign Languages: English, French (beginners)   * Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Research and in Communication with National, European and Global firms, institutions, companies and organizations, both private and public, for the acquisition of the required data for analysis. RESEARCH & STUDIES * The Banking System and the Business Sector, -(R.S.C.-A.C.C.I.)- ~Conducted in partnership with the Athens University of Economics and Business, and K-RESEARCH S.A.~   * The Effects of the Economic Recession on the Commercial Business Sector and Industries, -(R.S.C.-A.C.C.I.)-.   * Strategic Planning of Social Security, -(R.S.C.-A.C.C.I.)- ~Conducted in partnership with the University of Piraeus~  * The Taxation Policies in the Countries of the Euro zone and the Total Tax Burden on Corporate Income, -(R.S.C.-A.C.C.I.)-.   * The Process of Firm Establishment and the Bureaucracy Involved, -(R.S.C.-A.C.C.I.)- ~Published on news papers and web sites on Friday, February 20, 2009 / utilized for policy reforms by the Minister of Economics~   * Research and Analysis of the Operation Procedure and the Development of Several Business Sectors, including Supermarkets and Multistores, Construction Companies, Commerce and Industry, Telecommunications, Automotive Retail Sale Companies and Pharmaceutical Companies, -(R.S.C.-A.C.C.I.)-.   * The Financial Performance of Tourism Between 2005 and 2008, -(R.S.C.-A.C.C.I.)-.   * Establishing the Correlation Between SMEs and the Banking System, -(R.S.C.-A.C.C.I.)-.   * Corporate Taxation Amidst A Crisis, -(R.S.C.-A.C.C.I.)-. ~Conducted in partnership with Messrs. Yiannis Varoufakis and Tasos Patokos of the National and Capodistrian University of Athens~   * Illegal Trade: The Commercial Side of Illegal Business Activity, -(R.S.C.-A.C.C.I.)-.   * Entrepreneurship in Greece, Analyzing the Business Data of the Athens Chamber of Commerce and Industry, -(R.S.C.-A.C.C.I.)-.   * Identifying the Factors that Affect Firms' Liquidity, -(R.S.C.-A.C.C.I.)-.   * Nationwide Greek Chambers' Research: Identifying the Problems that Affect Firms' Efficiency and Longevity, -(R.S.C.-A.C.C.I.)-.   * Reaching for the At Most Accurate Estimation of the Number of Employees in the Public Sector, -(R.S.C.-A.C.C.I.)-.   * The Effects of the Greek Recession and Austerity Measures on Firms' Business Cycle, -(R.S.C.-A.C.C.I.)-.   * The Effects of Bureaucracy and the Correlation Between Firms' Transactions with the Greek Public Sector, -(R.S.C.-A.C.C.I.)-. PROJECTS * Undergraduate Project: University of Essex –‘Analyze the extend to which the investments of the English Government in the 1930's, as well as the impact of the investments in the housing sector, assisted in the development of the English economy using statistic data and econometric models'-  * Post-graduate Project: Athens University of Economics and Business –‘Analyze the operation, the economic development and the financial performance of the State Hospital of Lamia'-   * Essay: University of Essex –‘The history and the development of science parks, as well as the impact of public policy towards science parks'-  * Essay: University of Essex –‘Romano Prodi has called the Growth and Stability Pact “stupid”. By analyzing the economic arguments for and against the pact, assess whether he was right to do so'-   * Essay: University of Essex –‘Population Growth As A Source Of Economic Growth'-   * Essay: University of Essex -‘Market Oriented Economic Reforms since the late 1980s have negatively affected the poor and worsened income distribution in developing countries”. Discuss and illustrate your answer with country examples'-   * Essay: University of Essex -‘Discuss empirical evidence regarding tests of the Purchasing Power Parity Theory'-   * Essay: Athens University of Economics and Business –‘Operational Analysis of the Greek Pharmaceutical Industry'-   * Essay: Athens University of Economics and Business –‘Economic Analysis of K.M. Westelle & Associates, Inc.'- PERSONAL INTERESTS *Studying economic and financial literature *Attending seminars relative to job and/or business interests *Undertaking personal business development projects, as well as, business and product placement and development projects * Music *Sports *Combat sports and martial arts *Traveling

PUBLIC-RELATIONS

DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience in human resources, account management, business architecture, project implementation, and director level operations. Ability to display outstanding interpersonal skills, keen analysis, problem solving, and team approach to meet the demands of clients and stakeholders. Highlights Strong Task Management Skills Benefits and Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation and Compliance Innovative Problem Solving Strong Written and Verbal Communication Reporting and Documentation Experience Director, Vendor Services and Compliance October 2015 to Current Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Team Manager October 2008 to December 2010 Company Name - City , State Responsible for a team of Human Resource Specialists/Business Managers. Manage programs to ensure account satisfaction and operational delivery of defined objectives. Develop effective relationships with key stakeholder involved in client programs. Screen and hire senior level professionals as well as coordinate orientations. Actively train, mentor, and consult new employees hired by the company. Conduct regular feedback and planning sessions for employees to meet career path objectives including professional development coaching. Evaluate and adjudicate independent contractor compliance assessments. Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon. Negotiate master service agreements and individual consulting contracts. Human Resource Specialist/Business Manager November 2006 to October 2008 Company Name - City , State Educate and communicate regarding complex human resource, legal, financial, and system transactions. Administration of benefits including retirement, profit sharing, medical, dental, life, and disability insurance. Oversee invoicing, payroll, expense processing and reconciliation for assigned accounts. Work with independent contractors and vendors to perform compliance assessments. Audit and reconcile online reports to guarantee accounts accurately reflect business goals. Provide operational business support and a high level of customer service to an assigned group of professionals working domestically and internationally. Serve as an advocate internally to ensure outstanding issues are managed and resolved promptly. Establish and maintain positive working relationships through developing credibility and report. Relationship Banker August 2004 to October 2006 Company Name - City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to indentify additional financial needs, and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis. Responsible for preparing weekly and monthly reports on employee and branch status in several aspects of banking. Hold meetings weekly with employees on knowledge of current products, sales meetings, and on satisfying client needs. Oversee and participate in daily operational function of branch teller area while responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines. Ensure timely and efficient completions of client transactions by teller staff while acting as a service leader for branch personnel. Proactively encourage the sales/quality referral process of branch teller staff. Consistently met monthly sales goals. Recognized by Regional President for 100% score by mystery shopper. Director, Enterprise Solutions January 2011 to September 2015 Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Education MPA : Human Resource Management , January 2012 George Mason University - City , State Human Resource Management BA : Organizational Communication , May 2006 George Mason University - City , State Organizational Communication AS : General Studies , May 2004 Northern Virginia Community College - City , State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis and assessment, sales, phone, Verbal Communication, workflow, Written

BANKING

Summary Chicago HR generalist offering Recruitment, Attendance Management System, Payroll Processing, MIS, Employee Engagement processing Employee Master Data. Highly driven to achieve company goals. Highlights Microsoft Office, specifically Word, Excel, PowerPoint and Outlook (use of Google Search, Yahoo Search, and LinkedIn Search effectively for Lateral Hiring and highly Flexible. Experience 05/2014 to 04/2016 Company Name 01/2012 to 03/2014 HR Executive Company Name - City , State Selection Ratio. Updating & creating Job Descriptions as and when required. Coordination with Hiring Managers capturing HR/ FTE requirements. Job Postings on various job portals. Developed a System called MINT for tracking Recruitment Work Flow incorporating various selection and offer making policies. Worked under highly fast spaced environment responsible for sourcing candidate's profiles from job portals, social media, employment agency, employee referrals, screening Profiles, conducting HR interview round. Scheduling interview rounds with Technical Interview Panelist's. Processing interview-assessment sheets, tracking applicant's interview status, collecting required number of documents of a selected candidate. Job Offer preparation, getting it approved by Business Excellence Head. Offer Letter sharing and explaining it to the selected candidate as various salary components. Successful Offer negotiations. Post offer acceptance arranging for their Medical check-up (Contractual/ Probation), gathering feedback from Medical Check-Up Team. In case fit preparing & sharing Appointment Letter with the candidate. Co-ordination with the Joining team for SAP Hiring providing candidate's joining info as Cost Centre/ GDC TML Grade/ CTC/ Designation/ Sub function1/ Sub function2/ Sub function3/ Past Work Experience & Qualification. Taking follow-ups with offered candidates till their DOJ, informing Hiring Manager about the joining. Mapping HR Permanent/ IJP positions as per Chairman's Approval Note, Preparing IJP forms, Processing IJP Release, shortlisting eligible and ineligible IJP applications, arranging interactions with Hiring managers, post selection publishing the Office Orders. MIS & Reporting: Using Microsoft Office (Excel, Word & PPT) maintaining & sharing Monthly Recruitment MIS & several reports, trend analysis in offered CTCs, providing data to the central team for Preparing Benchmarks, generating various reports on adhoc basis. Employee Engagement: Initiated various employee engagement activities at various levels across various functions, Success story of the week, Game Possibilities, Weekly Fun Briefings, Nut Stacker, Time's value, know your team, winning & Losing etc. Successfully running employee of the month award, executing various adventure office trips, team building activities etc. Training programs to focus on customer development (Internal) showcasing a friendly and helpful organizational culture. Areas covered - job equality, unity in diversity, and fairness at work, increase in satisfaction with respect to leadership, increase in personal development, training, and growth opportunities at work place. Executed several HR group specific events as: Give and Receive Feedback, I am my own Hero, Business Games, Case Studies, Equipment Stimulation, In-Basket Technique, Role Plays, Personal Impact, personality traits, social graces, communication, customer maintaining small talk, and establishing rapport. Making Effective presentations, tips and techniques for successfully delivering presentations, knowing teams skill level and career aspirations". Processing Payroll under HR Shared Services business environment for a client in SAP(ECC 6). Running On-cycles and Off-cycles. following all the required compliances for as statutory labor laws. Running reconciliation checklist for acute salary pay and mining number of errors. Responsible for Pre-Payroll, Payroll and Post Payroll activities. Processing payroll of 2500 employee on a bi-weekly and monthly basis. Handling HR/Payroll queries/inquiries of employees through emails/phone calls. Providing a resolution /response within the desired TAT/SLA set by the client. Uploading Electronic Fund Transfer File under payroll processing (Net amount payable to the employee's saving account) on client's corporate bank website. Processing Employee Master Data: Updating Employee Master Data in SAP: New Hire Setup, Re-Hire, Reclassification, Termination of employee, Personal details, Banking details, Address details, Planned working time, basic pay details, Recurring Payments and deductions, One-time payment, Benefits, Loan set-up, Attendance, Overtime, Date Specifications, Communications, Personal ID's, Timesheet processing, entering leave requests. Reporting & MIS: Generating various monthly and weekly payroll reports, Preparing weekly trackers and decks analyzing the data and Running various HR Adhoc query as & when required. 02/2010 to 05/2011 Associate Company Name Education 2010 Master of Science : Human Resource Management Cardiff University UK Human Resource Management Master's Degree Master of Science : Human Resource Management Cardiff University Wales U K Human Resource Management MBA : Human Resource MIT School of Business - City , State , India Human Resource Coursework in Business Administration (HR) Bachelor of Science : Computer Science MGM College - City , State , India Computer Science Coursework in Computer Science Accomplishments 2005 FSMS Lead Auditor Course by URS, Delhi (Oct 2011) Assisted in Documentation and Implementation of ISO 9000 at a Manufacturing factory. Transitioned HRSS & Payroll Processes. Experience in Employee Master Data Processing in SAP HCM Experience in Talent Acquisition HR Projects (M.Sc. HRM): Understanding of a Training Process at UK and Indian Customer Care Centers, 2009. Summer Internship (MBA HR): Recruitment and Selection at Reliance Group, 2007. Created a Rewards & Recognition program for controlling employee retention rate and created an Employee Engagement program as employee motivation strategy. Staffing and recruiting Payroll professional Employee Grievance Handling Interviewing expertise Employee Joining & Induction Offer Negotiations Employee Training Benefits administrator Sr. Team Member HR Tata Motors Limited - Pune , MH, India Recruitment: Handling end to end recruitment process single handedly for various types of job openings as Contract/ Flexi, Permanent, IJPs, & Employee Transfers for IT, Strategic Projects, HR, Procurement, F&A, Admin, and Sales dept., High. Personal Information Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married Interests Cooking & Singing Highly active member of a cultural committee in previous organizations responsible for arranging and coordinating various events on a weekly basis. Skills agency, Banking, basic, Benefits, Business Administration, bi, CTC, client, fast, focus, forms, GDC, Hiring, HR, team building, leadership, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, MIS, negotiations, organizational, Payroll, payroll processing, Processing Payroll, policies, presentations, rapport, Recruitment, Reporting, SAP, Scheduling, SLA, phone, Training programs, trend, website Additional Information Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married Hobbies: Cooking & Singing Highly active member of a cultural committee in previous organizations responsible for arranging and coordinating various events on a weekly basis.

HR

CASHIER Career Focus To obtain a position with a company that can utilize my skills and lead to a career. I am a hard working individual with great problem solving skills as well as a fast learner. I am looking for a personal training opportunity that can help me to reach my full potential. Core Qualifications Nutrition supplement familiarity CPR and First Aid certified Basketball coach (Former Division II Player) AED certification Fitness equipment expertise Personable and friendly Planning/coordinating Professional demeanor Organizational planning Detail oriented Weight training expertise Dedicated Education and Training Fitness Nutrition Certification , Personal Training Certification : Nutrition Science, Human Anatomy and Physiology Weight Loss Management 2013 National Academy Of Sports Medicine City , State Coursework in Health and Physical Education, Exercise Science and Kinesiology, Personal Trainer Certificate, Attended seminar on Weight Loss Management, Coursework in Nutrition Science, Human Anatomy and Physiology Bachelor of Science : Nutrition Science, Human Anatomy and Physiology Clark Atlanta University City , State Coursework in Nutrition Science, Human Anatomy and Physiology Member of Biological Science Club 3.12 GPA Accomplishments Recruited 63 new members for the fitness center in the first 2 months of employment. Interests Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Work Experience Cashier Current Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Fitness Sales Ambassador 04/2015 Company Name City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, in first two weeks of employment .Retained and ensured proper handling and care of 150 existing client accounts. Consistently met and exceeded department expectations for productivity and accuracy levels. Contributed to a 40% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Re-racked weights to maintain a neat, organized and clean club. Encouraged and motivated members to attend group fitness classes. Mediated club employee relations matters for all club fitness employees .Mediated club employee relations matters for all club fitness employees. Gym Coordinator/ Personal Trainer 05/2014 to 09/2014 Company Name City , State Contributed to a 22% increase in sales for the personal training department. Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Re-racked weights to maintain a neat, organized and clean club. Counseled clients on proper nutrition and exercise habits. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Promoted club programs, products and services to participants.Corrected dangerous movements and suggested alternate exercises. Sales and Marketing Intern 05/2013 to 08/2013 Company Name City , State Recognized as top sales generator, increasing sales level by 40% in 2013 summer alone. Consistently met and exceeded department expectations for productivity and accuracy levels. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with. 100% accuracy rate. Assistant Personal Trainer 03/2008 to 09/2010 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Intern 06/2007 to 07/2007 Company Name City , State Duties included: making changes to the property contact database, updating rent schedules for small tenants occupying spaces less than 2,000 square feet, ran weekly tenant reports to verify late paying tenants, ran weekly reports to verify start and end dates for tenants and started training on running more detailed reports used by assistant property managers I currently train a number of fellow students from Spelman College and Clark Atlanta University 3 days per week. Work outs include cardiovascular exercises and weight lifting circuits. Sales Associate Current Company Name City , State Researched and identified nutritional components of foods, diets and menu choices. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Professional Affiliations NAACP, Pre Professional Honors Society, WISE Program, MBA RISE Program, FBLA Member, Poetry Club, HOSA Member, Sports Broadcasting Correspondent, Spanish Club Skills Cash handling Able to lift 100 pounds Professional and friendly Careful and active listener Additional Information Extra-Curricular Activities Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program ( A nonprofit reading program geared toward innercity boys ages 59 years of age), Westlake High School Contributed to HOSA blood drive Assisted with 89 year old football team in South Fulton County (responsible for running passing drills, running work outs and warm up exercises), St. Jude Contributor Week long events at Clark Atlanta University where all proceeds were given to the St. Jude Hospital Breast Cancer Awareness Walk Participant

FITNESS

FINANCE ASSISTANT Professional Summary College graduate offers strong technical skills and ability to learn concepts quickly. Proven ability to manage multiple assignments while meeting tight deadlines. Experience in data analysis, economic forecasting, advanced problem solving, collaborative research and presentation skills, customer service. Skills Work History Finance Assistant 06/2013 to 09/2013 Company Name – City , State Prepare financial statements, maintain accurate records in a database, generate reports and present data. Enter revenue and expense transactions and prepare expense reports. Prepare and file financial statements such as balance sheets and income statements. Complete purchase orders and customer invoices. Calculate sales taxes and make bank deposits. Catering Specialist 01/2012 to 06/2012 Company Name – City , State McAlister's Deli - Corpus Christi, TX 5/7/12 - 1/2/13. Duties included: sandwich making, order organization, order preparation and order delivery. Maintained food handler certification. Technician (full-time, spring semester) Managed a 350-client route. Responsibilities included analyzing lawn, developing treatment programs to address each lawn's specific problems, monitoring lawn status, evaluating its progress during every visit and adjusting custom treatment program. Customer service representative/driver/food line 02/2009 to 11/2011 Company Name – City , State Entered customer orders, prepared pizza dough and toppings, made pizzas and delivered customer orders safely within company time requirements. Education Bachelor of Arts : History 8 2014 Texas A&M University Corpus Christi - GPA: Recipient of Rising Star Scholarship Academic Achievement Award, Texas A&M History Recipient of Rising Star Scholarship Academic Achievement Award, Texas A&M Lone Star Community College - City , State Diploma : 1 2008 Jersey Village High School - City , State Skills balance sheets, client, database, delivery, financial statements, funds, Excel, PowerPoint, Microsoft Word, progress, QuickBooks, sales, taxes, Technician

FINANCE

SENIOR MANAGER OF CUSTOMER SUPPORT Summary Charismatic business professional successful at managing business ventures and profit positions. Effectively guides new products and services from concept to market acceptance. E xperienced in sales management, marketing, technical presentation creation and service training. Devoted to  building strategic partnerships through persuasion, negotiation and personal presence. Highlights Driven to succeed Organization assessment  Leadership/Management Skills  Dependable  Time Management  Flexible  Friendly  Personable Persuasive Enthusiastic team player New program and promotion implementation Marketing savvy Meticulous attention to detail Focused on customer satisfaction Excellent written and verbal communicator Trade shows Presentations Accomplishments Spearheaded all company-wide prospecting, marketing and closing endeavors. Brought on NASA and Southwest Airlines  as clients. Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Consistently generated additional revenue through skilled sales techniques. Experience 02/2016 to Current Senior Manager of Customer Support Company Name － City , State Perform all Manager of Customer Support duties in addition to the following:. Meet with major airlines domestically and internationally to secure future business contracts. Reserve travel including airline and hotel accommodations for my department. Utilize company leads to expand current customer base and follow up on all leads promptly via phone, email and customer visits. 06/2013 to 01/2016 Manager of Customer Support Company Name － City , State Develop maximum sales potential out of major airline customers with excellent customer service techniques and knowledge of products and services, as well as competition's strengths and weaknesses. Build and maintain quality relations with customers to increase the volume of sales on a consistent basis through ongoing determination of customer needs. Evaluate and calculate prices, discounts and proposals to meet specific customer requirements in an efficient manner. Train customer support representatives when required. Possess strong management characteristics - take charge of situations, set examples and deliver results. Coordinate events including golf outings, trade shows, baseball games and hosted customer dinners. Order promotional items for trade shows and selected holiday gifts. 03/2012 to 06/2013 Customer Support Representative Company Name － City , State Processed customer quotes and verified accurate customer and product information. Managed submitted requests for quotes and initiated the quoting process to cultivate new business. Manage and expedite customer orders to ensure customer satisfaction. Utilize Microsoft Office as applicable to customer's needs creating databases and spreadsheets that improved inventory management and customer reporting accuracy. Coordinated "pre-sale" development with sales personnel to include pricing, availability configuration and profitability. Research current market demands and competition. Assist the Director of Powerplant Operations with assigned tasks. 07/2011 to 03/2012 Administrative Assistant Company Name － City , State Demonstrated capacity to provide support for executive -level staff; managed all essential tasks, coordinated travel and marketing-support activities. Demonstrate excellent oral and written communication skills. Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Organized file systems and maintained electronic and paper files. 10/2003 to 03/2011 Lead Flight Attendant Company Name － City , State Managed a crew of five flight attendants; performing all necessary flight attendant duties pertaining to in- flight safety and customer service; Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order within FAA limits. Inspect and clean cabins, checking for any problems and making sure that cabins are in order. Ensured passenger safety and customer satisfaction according to FAA and company policies; Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules. Assist passengers while entering or disembarking the aircraft. Assist passengers in placing carry- on luggage in overhead, garment, or under-seat storage. Trained and mentored new flight attendants; Participating in training programs organized by company and provide update on all techniques relevant to safety. Maintained high level of personal decorum and professional conduct while in uniform. Operate audio and video systems. Willing to relocate: Anywhere Skills audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/in/jesi-crane-53995933

AVIATION

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Professional Experience September 2009 to Current Company Name City , State Software Engineering Manager Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well. Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team. Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins, 30+ products. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper, and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains. Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability. Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. November 2005 to August 2009 Company Name City , State Software Engineering Manager Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows. August 1997 to October 2005 Company Name City , State Principal Software Engineer Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. August 1994 to July 1997 Company Name City , State Software Engineer DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education and Professional Training Illinois Institute of Technology City , State M.S : Computer Science Computer Science National Institute of Technology City , India B.E : Electronics and Communication Engineering Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer

ENGINEERING

BANKING RELATIONSHIP SPECIALIST Summary Highly enthusiastic customer service professional with 7 years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned in conflict resolution with an energetic work attitude. Highlights Creative problem solver Types 45 wpm Call Center  Reliable Excellent communication skills Friendly Approachable Exceptional customer service Accomplishments Consistently achieved a 100 % teller balancing average, as well as balanced daily cash drawers and vaults totaling an average of $ 900,000 . Experience Banking Relationship Specialist Jul 2005 to Sep 2011 Company Name － City , State Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Customer Service Inbound Call Center Transfer calls to appropriate department when necessary Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Opened and closed personal and business checking, saving, and cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data into chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible for making executive decisions regarding new customer relationships. Completed daily incoming and outgoing banking reports. Merchant Teller Dec 2004 to Jul 2005 Company Name － City , State Processed large deposits for merchant customers, assisted with incoming and outgoing courier transactions,. Responsible for balancing accurately on a daily basis. Assisted Operations Manager with teller line, answered phones, filing, and all other duties associated with the position of a Merchant Teller. Teller Jun 2004 to Dec 2004 Company Name － City , State Cashed checks for new and existing customers, processed incoming daily reports, completed mail deposits in dual control. Processed cashiers checks and money orders, processed credit card payments, and all other responsibilities associated with the position of a Teller. Education Associate of Science , Inter Social Behavioral Sciences 2016 Los Angeles Southwest College － City , State , United States Received certificate in Fingerprinting. Skills In and outbound call center,  Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word and excel.

BANKING

HR REPRESENTATIVE Summary A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work. Highlights provide a high level of service to both internal and external clients and candidates possess excellent communication skills an organizational guru communication skills, have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals. Ability to multi-task and work in a extremely fast paced environment. Superb Customer/Client service focus with a demonstrated desire to exceed expectations. Ability to handle confidential information and escalate issues when appropriate. Ability to interface with all levels of the organization, with external candidates and build relationships. Proved ability to serve as a team player with the agility to jump in whenever needed. Flexible, able to change direction quickly. Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously. A track record of demonstrating strong work ethic, integrity and personal accountability. Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative , 11/2008 － 02/2016 Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Designed new employee packages and sent them via mail and e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Provided administrative HR support to 1200+ employees at all levels, including executive leadership and C&W Railway, in a manufacturing environment Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining Agreements and policies, and resolved benefits and payroll related problems Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring recommendations. Took initiative to work with crafted maintenance personnel in order to successfully source qualified candidates for these hard to fill positions. Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees. Conducted and coordinated new employee orientations at all levels to help facilitate organizational objectives. On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American plants within the organization Managed the Employee Referral Program and created and implemented the HR Outreach Program an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates. Arrange and coordinate schedule changes as they occur throughout interview process. Coordinate interviews for out of state offices ensuring a positive candidate experience. Provide follow-up correspondence to candidates on recruitment status via phone and email. Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials. Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate. Identifying opportunities for improving candidate experience and scheduling efficiency. Tracking recruiting activities and providing candidate status in a weekly report. Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs ​ Clerk Typist , 08/2008 － 11/2008 Company Name － City , State Prepared correspondence and completed data entry for public records and departmental reporting. Responsible for registering sex offenders. Maintained confidentiality in all aspects of job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate , 02/2002 － 08/2008 Managed women's soft lines departments and Replenishment Team in a $3M dollar big box store Enforced sound merchandising and loss control strategies Excelled in building, motivating, coaching, and training hourly teams Responsible for cash handling procedures and daily opening/closing procedures Resolved internal and external customer problems and made smart decisions that drove sales, profits, and world class customer service Responsible for reconciling timecards, employee development, performance reviews, and maintaining confidentiality 08/1998 － 02/2000 Company Name － City , State Education Colorado State University － City , State Bachelor of Science Apparel and Merchandising Apparel and Merchandising Human Resources Certificate Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development

HR

FINANCE MANAGER Summary Highly organized and detail-focused Accounting Technician with an exceptional track record of accurately handling financial reporting in deadline-oriented environments. Skilled in recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data. Expertise in developing and delivering monthly, quarterly, and annual financial statements within tight deadlines. Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients. Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity. Highlights Microsoft Word, Microsoft Excel, Financial Edge and QuickBooks and able to learn proprietary systems/applications quickly and easily. Skill Proficiencies Quarterly Reports Accounts Payable/Receivable *Budget Preparation Process Improvement *Financial Statements Reconciliation Experience Finance Manager November 2009 to October 2015 Company Name - City , State Prepare schedules and consolidate information for annual budget planning. Prepare financial statements with budget and actual comparisons using Financial Edge. Compiles and prepares ongoing cash flow forecasting and needs analysis. Prepare items and schedules for annual compliance and financial audits. Prepares account and bank reconciliations. Obtain bids and proposals as applicable for capital equipment, fixed assets, and services. Maintain fixed assets files. Manage credit card assignment and limits. Prepare and manage job descriptions, orientation and departure paper. Process background checks for staff and board members. Maintain personnel files for all employees. Act as liaison with payroll service to process bi-weekly payroll and maintain paid time off records. Accounting Technician October 2006 to July 2009 Company Name - City Performed double-entry accrual accounting work in order to maintain a combination of journals and ledgers. Examined, verified, and analyzed a variety of documents including purchase orders, vouchers, payrolls, and property records. Determined the mathematical correctness, validity, and clerical accuracy of the documents. Resolved disagreements by contacting vendor, prepared documents with supporting backup, coded documents, and posted to appropriate ledger or journal. Maintained records to track expenditures for over 30 building projects to ensure budget is not exceeded. Verified accuracy of over 200 general ledger accounts each month. Produced and reviewed financial reports. Excelled within a fast-paced environment, continually taking on increased levels of responsibility. Owner/Bookkeeper January 2006 to July 2006 Company Name - City , State Provided full-charge bookkeeping service to small business owners. Managed all financial transactions, posted debits and credits, produced financial statements, and recorded all transactions with strict attention to details. Managed accounts payables, accounts receivables, journal entries, 1099 forms, and tax preparation. Reconciled and balanced accounts. Generated monthly statements and invoices for customers. Prepared financial summaries using Microsoft Excel detailing companies' financial status. Generated bank deposits, verified and balanced receipts. Researched and resolved billing and collections disputes. Served as liaison with Certified Public Accountants. Assisted clients with administrative duties. Provided notary services. Office Manager April 2003 to December 2005 Company Name - City , State Established and maintained filing system. Procured office equipment and supplies. Served as liaison with subcontractors, vendors, attorneys, accountants, and government agencies. Maintained excellent customer relations and develop customer rapport. Diplomatically resolved customers' complaints. Managed project files to track expenditure and projected completion using Microsoft Project. Prepared bids for construction projects. Maintained account payables and account receivables. Reconciled bank statements and ledger accounts. Created financial reports using QuickBooks. Education Bachelor's Degree : Business Administration , 1989 University of Central Oklahoma - City , State Business Administration Skills accounting, accounts payables, accounts receivables, Accounts Payable, accrual, administrative duties, backup, bank reconciliations, billing, bookkeeping, budget planning, Budget Preparation, budget, bi, cash flow, clerical, credit, clients, customer relations, double-entry, Edge, fast, filing, Financial, financial audits, financial reports, Financial Statements, Prepare financial statements, fixed assets, forecasting, forms, general ledger accounts, government, ledger, Microsoft Excel, Microsoft Project, Microsoft Word, needs analysis, office equipment, payables, payroll, personnel, Process Improvement, proposals, QuickBooks, rapport, tax preparation

FINANCE

SERVICE ADVOCATE RECRUITER Summary Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years experience as a teacher/parent liaison. Core Qualifications Excellent classroom management Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Proofreading/editing Motivating students Interactive teaching/learning Innovative lesson planning Positive atmosphere promotion Behavioral/cognitive skills development HTML APA formatting Copyediting Fact checking WordPress Microsoft Excel proficiency Strong communication skills Microsoft Word expertise Extremely organized Self motivated Team player Multitasking Independent worker Quick learner Achievements Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Professional Experience Company Name August 2014 to June 2015 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Manage projects or contribute to committee or team work. Order and dispense supplies. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name August 2011 to August 2014 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Attend staff meetings and serve on committees, as required. Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs. Laminate teaching materials to increase their durability under repeated use. Company Name August 2006 to August 2011 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Arrange conference, meeting, or travel reservations for office personnel. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name December 2003 to July 2006 Waitress City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Provide guests with information about local areas, including giving directions. Company Name December 2001 to May 2003 Childcare Worker City , State Maintain a safe play environment. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self- concepts. Assist in preparing food and serving meals and refreshments to children. Create developmentally appropriate lesson plans. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls. Organize and store toys and materials to ensure order in activity areas. Company Name August 2000 to May 2001 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Assist in bus loading and unloading. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices. Take class attendance and maintain attendance records. Organize and supervise games and other recreational activities to promote physical, mental, and social development. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills. Conduct demonstrations to teach such skills as sports, dancing, and handicrafts. Use computers, audio-visual aids, and other equipment and materials to supplement presentations. Attend staff meetings and serve on committees, as required. Type, file, and duplicate materials. Laminate teaching materials to increase their durability under repeated use. Requisition and stock teaching materials and supplies. Operate and maintain audio-visual equipment. Collect money from students for school-related projects. Assist librarians in school libraries. Company Name August 2014 to December 2014 Writing tutor/ editor City , State Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.Reviewed and edited students' written work for grammar, tone, voice and creative quality. Education and Training Sul Ross State University 2015 Bachelor of Arts : Psychology City , State Psychology Languages Proficient in speaking, reading and writing in English and Spanish. Skills · Analyzed official documents in order for migrant families to receive benefits. · Did outreach work to find and recruit migrant families · Knowledge with Windows, Excel, Microsoft Word Power Point, and Printshop

ADVOCATE

SURGICAL CLINICAL REVIEWER Summary A self-motivated and organized professional with over 20 years' experience providing thorough and skillful support. More than 10 years' management experience in organizational leadership and relationship building with clients and team members. Administrative experience in diverse business settings. Extensive international experience, with a deep understanding of diverse cultural and business practices, professional international liaison. Excellent writing skills, and the ability to find innovative solutions. A patient listener who fully focuses on speakers and understands a variety of accents. A flexible professional who enjoys learning new skills and quickly adapts to organizational changes. An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives. Self-starter with strong communication skills; work well independently or on a team. Skilled clinical researcher and administrator; hold a BS Degree in Health Information Management and currently enrolled in an MBA Degree. Highlights Management skills: administered, coordinated, delegated, evaluated, prioritized, performed trouble shooting, HR duties, Manage PTO, payroll, interview, hire and train new personnel, team goals Research skills: collected, extracted, organized, interpreted, summarized, audited Communication skills: corresponded, professional telephone etiquette, excellent customer service, Bilingual interpreted translated English/Spanish Detail skills: catalogues, multi-tasked, set goals, skilled typist, working knowledge of computer soft wares Creative skills: customized, integrated, established, marketing Clerical skills: compiled, monitored, generated, implemented Experience 01/2011 to 01/2014 Surgical Clinical Reviewer Company Name Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars. 01/2008 to 01/2010 Field Reviewer/Auditor Company Name Provided support for the 2009 and 2010 HEDIS project including Physician Grading, (payment integrity audit), Reporting, Medical Record Abstraction, Quality Improvement, and data analysis, provided feedback reporting to HEDIS, NCQA and other governing and regulatory agencies. 01/2004 to 01/2008 Healthcare Business Consultant Company Name Provided quality assurance reviews specializing in outpatient centers along with business development strategies. Reviewed charts to ensure correct coding for the services billed. Conducted mock surveys of facilities, and kept up to date with policies and procedures. Developed training schedules and job descriptions for staff and conducted performance evaluations. Handled payroll, billing issues, and physician contract credentialing. Hired and terminated staff as necessary. Provided findings to both Medicare and facilities for reconciliation, as well as, resolved claim issues with physician offices to collect outstanding monies. 01/2002 to 01/2004 Health Information Manager Company Name Oversaw all Health Information Management work flow in department, including performance of employees, training, and orientation of new staff, in-service of current employees, payroll submission, and medical record completion per JCAHO guide. Participated in JCAHO, HEDIS, ACHA and Tumor Registry reviews committee. Responsible for Utilization and Records Committees, Medical Records Abstract, in house clinical pertinence, closed chart review, 3M Encoder knowledge, and managed staffing levels in accordance to departmental needs. Education 2015 Paralegal Blackstone Institute Blackstone Institute - Paralegal course currently enrolled 2015, expected completion June 2015 2015 MBA : Public Northcentral University Northcentral University - MBA Public currently enrolled 2014 - 2015 Certificate of Completion : Surgical Clinical Reviewer ACS NSQIP Certificate of Completion Surgical Clinical Reviewer October 2012 BS : Health Information Management Florida International University Florida International University - BS Health Information Management - Dec 1999 AA : Psychology Miami Dade Community College Miami Dade Community College - AA Psychology - May 1999 Certifications ACS NSQIP Certificate of Completion Surgical Clinical Reviewer Languages customer service, Bilingual interpreted translated English/Spanish Presentations Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars Skills Payroll, Training, Hedis, Audits, Cases, Database, Billing, Business Consultant, Business Development, Coding, Healthcare, Medicare, Outpatient, Quality Assurance, Reconciliation, Audit, Data Analysis, Marketing Analysis, Encoder, Medical Records, Staffing, Work Flow, Mba, Clerical, Clients, Customer Service, Energetic, Etiquette, Excellent Writing, Excellent Writing Skills, Hr, Liaison, Marketing, Pto, Receptionist, Relationship Building, Retail Sales, Self Motivated, Self-starter, Solutions, Strong Communication Skills, Telephone, Translated, Writing Skills, Paralegal

HEALTHCARE

CHEF Executive Profile Accomplished personal chef, committed to culinary excellence, quality ingredients and personalized service seeking to add his extensive culinary skill and knowledge of nutrition and health to best serve the needs of every person he cooks for. Skill Highlights Classically trained chef proficient in all facets of food production Attention to detail, cleanliness and diligence to prevent any possibility of cross contamination Extensive knowledge of nutrition and various specialty diets Proven ability to manage daily culinary operations for multiple households with changing needs and demands Expertise with various forms of protocol and table service appropriate to a multitude of settings Able to shop and manage acquisition of specialty foods and foods which are maximally nutrient dense Communicates effectively, and values discretion and privacy Wine and liquor inventory and management Professional Experience 10/2004 to 07/2016 Chef Company Name － City , State Maintained daily culinary operations of multiple local properties, cooking for private client and multiple guests in multiple homes. Utilized in-depth knowledge of nutrition & communicated with healthcare professionals to optimize nutrition for desired health outcomes. Acquired and utilized extensive knowledge of medicinal herbs & their uses. Engaged in broad study of and customization of specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi and various other lacto-fermented products. Cooked for celebrities, executives, investors, & heads of state among others; Understand need for discretion and privacy. Oversaw domestic & international food production. Acquired wild & foraged foods. Hired, fired & trained staff at multiple international estates. Conducted extensive parties and charitable events; managed all facets of culinary event logistics. Maintained food service and provisions for private aircraft. Understand, taught & trained protocol & etiquette to various estate and event staffs. Managed relationships with vendors, negotiated prices of ingredients and equipment. Conducted wine & liquor inventory management  ​​ 10/2004 to Current Chef Consultant Company Name － City , State Nutrition, diet & recipe planning including for cancer patients, cardiac patients, and people with chronic diseases including Hepatitis C, Crohn's, & Hashimoto's. Taught diet, nutrition & cooking classes and smart consumer classes. Taught cooking and food science classes to children. Assisted with planning and creation of multiple community and school gardens. Trained area chefs on utilization of seasonal and regional produce in cuisine.  ​ 07/2003 to 10/2004 Banquet Chef Company Name － City , State Served on opening team for $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting & inspections, internal audits of health and safety, assessments of ingredients to minimize production waste and control inventory Sourced ingredients, specializing in fresh and local Developed vegetarian banquet menu to be used corporate wide Oversaw volume cooking; largest banquet included service for 2,500 Specialized in logistics with broad project management skills; developed comprehensive time management for events, sourced ingredients, assembled culinary teams, developed banquet and event menus, served as liaison to front of the house on events, worked to trouble shoot procedures to ensure food quality for large volume cooking Managed diverse multicultural staff to function as cohesive team serving under intense deadline pressure situations Developed and implemented HACCP, or hazard analysis of critical control points. ​ 06/2002 to 06/2003 Executive Sous Chef Company Name － City , State Designed and implemented seasonal banquet menus. Transformed kitchen culture from one of pre-packaged food to scratch cooking. Designed menu which changed 60% daily in order to utilize the best local seasonal foods available. Created relationships between local farms and the restaurant. Created and prepared extensive pastry and dessert selections. ​​ 06/2001 to 06/2002 Shepherd/Caretaker Company Name － City , State Shepherd of 160 Montadale sheep, included: all care of animals, pasture management and animal husbandry Marketing and sales of all lambs production Management of organic market garden Harvest and preparation of foraged foods Care Taker of 207 acre island in Lake Champlain, responsible for maintenance of all watercraft equipment, and buildings. ​​ 06/1999 to 11/1999 Externship Company Name － City , State Operated wood-fired kitchen equipment including oven, grill and spit. Produced Italian charcuterie, including fresh and fermented cures as well as cooked. Worked with daily changing menu, utilizing seasonal regional ingredients. Education Associate of Arts : Culinary Arts Culinary Institute of America － City , State Leader of Chef's Collaborative, Catered events including Spotlight on Hudson Valley cuisine Food anthropology and Charcuterie Study in Spain Worked with accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context and high end presentation. Nutrition Dietetics West Virginia Wesleyan － City , State , USA 3 years studying nutrition dietetics.  Won awards for public speaking and community education for nutrition.  Taught nutrition to children and families in area head start programs Skills Flexible temperament, able to accomodate changes of plans and special requests smoothly. Proficient cooking for specialty diets including various allergy and food sensitivities, gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut and Psychology Diet (GAPS), Kosher, Halal, & Heritage diets. Proven ability to manage daily demands of planning menus, shopping and preparing meals for multiple households with changing plans and schedules.  Professional, respectful communication skills, eager to learn and able to teach.

CHEF

EXECUTIVE CHEF Summary Motivated professional with exceptional skills as both chef and manager. Over ten years of experience in the restaurant industry. Exceptional leadership and interpersonal skills. Proven ability to succeed in a high-pressure, challenging environment while maintaining a calm demeanor. Expertise in a variety of different cuisines and cooking techniques. Highlights Food Safety and Sanitation Sous vide technique Staff Training and Development Menu Development  Batch Cooking Ordering & Receiving Labor & Food Cost Control Experience 04/2014 to 08/2016 Executive Chef Company Name － City , State Co-ordinated and executed meals for various corporate clients; from parties ranging from 20 to 500 guests.  Implemented new cooking techniques and organizational protocols to lower food and labor cost. Managed daily kitchen operations; identified and provided solutions for any problem areas. Developed new menus in accordance with guests dietary needs and restrictions; vegan/vegetarian, gluten-free, etc. 06/2012 to 04/2014 Chef/General Manager Company Name － City , State Developed food and beverage menu for a new fast-casual restaurant. Created standardized recipes to maintain quality control.  Handled all hiring, training, scheduling and payroll. Provided courteous and informative customer service in an open kitchen format. 06/2009 to 06/2012 Chef de Cuisine Company Name － City , State Worked with executive chef to develop and execute a daily-changing menu in a fine-dining establishment. Tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Initiated and maintained relationships with local farmers and ranchers to bring guests the highest quality ingredients while maintaining appropriate food and labor costs. Education 2003 Bachelor of Arts : International Development with a minor in Spanish and Anthropology University of Oregon － City , State , United States Skills Commitment to Quality Well-tuned Palate Communication Fluent in Spanish Team Building Food Science Software: Shopkeep, Excel, Caterease

CHEF

PAMPERED CHEF Summary Adept at organizing and facilitating management and team building training programs as well as staff and customer appreciation activities that have created exceptional team camaraderie, customer loyalty, and company growth! An award-winning and recognized salesperson and Corporate trainer. Organized, fun, and driven! Effective at using efficient techniques in both sales and training while focusing on the needs of the team members, the corporation, and the customer.   Dependable, resourceful, approachable, liked, and hands-on! Highlights 21 years of sales, corporate training, and team building with Pampered Chef , a Berkshire-Hathaway Company. Proficient in organizing group events and staff training activities with clear objectives and outcome goals.  Experienced in creating and presenting training workshops to groups from 1 to 3,000 in product knowledge, sales techniques, customer service, smart business practices, and team building.  Featured consultant on Pampered Chef's 2014 nationwide Training DVD. Enthusiastic, approachable, and easy-to-learn from. Consistent Excellence Awards achiever (Top 1.5%) in sales, team production, and recruiting. Featured on several corporate-sponsored (and produce) literature pieces as a sales and training expert in the industry. Utilize Creative Training Techniques and business games to create a fun, learning-centered environment. My live cooking shows and workshop presentations were selected and made available on our corporate website's Online Training Center. Committee's served: Consultant Awards & Incentives Committee, Product Development Committee, and Recipe Advisory Committee Experience 02/1995 to Current Pampered Chef City , State I continually, and successfully, organize and coordinate regional customer appreciation and employee training events.  I develop training materials to help team members maintain and improve their business practices and job skills.   I regularly train team members in person or virtually to become a marketing, selling, recruiting, and product-line expert!  I have extensive experience training employee's one-on-one to groups of 3,000.   I can organize thoughts logically and explain concepts clearly and with a clear focus.  I am well-spoken with a demeanor that attracts participation among the group.  I have a proven track record that my training's are well received and ultimately income-producing for both them and the company.   I am generous with team and individual praise; I recognize what the company wants to see repeated. This is a leader  practice I feel I've mastered.  Creating team camaraderie and a positive work culture is something I excel at; which always leads to company loyalty and increased production. 06/1992 to 06/1995 Chief Concierge, Team Leader Company Name － City , State Our goal, as a Concierge, was to create a positive, service-oriented, classy, and FUN environment for the guests of our 875-room property! My goal was to make sure each guest felt right at home, as if they WERE home. It was important that the solution to each and every guest request or challenge was perceived as truly easy  to make happen.  I encouraged my team to bring "the Wow ! factor" to life; to (ideally) hear every guest reply with a "Wow!" when they heard that their request had been completed!  It truly was an entertaining, outside-of-the-box-thinking, creative solution seeking job! 01/1988 to 06/2003 Founder/Public Relations/Lead Instructor Company Name － City , State Raised in an entrepreneurial family, I opened my own dance and tumbling school at 18. I researched prime location options, formulated a vision and successful business plan that I implemented on my own.  Thirty students quickly skyrocketed to hundreds (both youth and adults).  My ability to interact with my clients in a courteous and positive manner secured their loyalty and patronage. This business venture put me thru college and made me a substantial income.  At 28, when ready to retire from teaching, I marketed and "sold" my clientele to another local dance school for a truly substantial profit. Education 1992 Bachelor of Arts : Athletic Training/Sports Medicine San Diego State University － City , State , USA Athletic Training/Sports Medicine San Diego State - San Diego, CA, San Diego I completed a 5-year internship working with the university's athletes and graduated with outstanding grades in the field of Sports Medicine and Athletic Training.   1990 General Education Grossmont College － City , State , USA 1989 Fire Science/Emergency Medical Technician (EMT) Miramar Community College － City , State , USA Living in a rural community, residents were dependent on our volunteer fire department for all medical and fire emergencies until other paid departments could arrive. After watching my grandmother pass away because no one in our family was capable of providing CPR, I realized I needed to step up and joined our local Volunteer Fire Department. I completed EMT training at Miramar College, and then a 12-week National Fire Academy, where I was one of only 4 women to pass.  It was truly the most physically challenging endeavor I've ever completed, but certainly one I am incredibly proud of!  I served as a volunteer Firefighter/EMT on the San Diego Rural Fire Department for 4 years. Accomplishments Manage a successful sales team of 150 consultants who consistently achieve monthly corporate incentives. Am consistently among Pampered Chef's elite 1.5% in sales, recruiting, and organization growth. Have earned the Pampered Chef's Premiere Level Incentive Trip for 21 consecutive years; earned strictly thru personal sales, personal recruiting, and team production. These achievers represent the top 2% of the Company. Recently achieved $1.5 Million in Career Personal Sales. Lead a team, who over the course of 20 years, has sold nearly $10 Million in Pampered Chef product.  Was presented with Pampered Chef's Hospitality Award for graciously welcoming local consultants (whose immediate upline live out of state) to join us at our teams' training events. At 16, I auditioned and was selected to tour the United States with a National Dance Academy; performing for, and teaching dance to thousands of dancers in 33 cities nationwide.  4,000 auditioned. 35 were selected.  I executed my own fundraising activities and solicited local organizations to raise the required $5,000 for travel and housing expenses. At 18, I launched my own dance & tumbling school. I operated this successful business for 10 years, when I chose to "sell" my clientele to another local dance studio. At 19, I completed, and graduated from, the National Fire Academy in San Diego, CA. Was 1 of 7 to be awarded my high school's "Valiant V". Selected by the school staff, this award recognizes above-and-beyond participation and service to both the high school and community. Skills Enthusiastic people person Strong public speaking skills Motivational and inspirational Goal-setting, goal-achieving Great organizational skills Creative training techniques Group instruction Learning strategies Writing Team building Problem solving Group and one-on-one coaching Curriculum development Encouraging group participation Implementing team incentives ​Self-driven Creating performance motivation High level of professionalism

CHEF

ASSISTANT PROJECT MANAGER Professional Summary Confident Assistant Project Manager with demonstrated skills in many applicable construction management fields and stakeholder communication. Highly effective at tackling multiple tasks at once and working with lots of different personalities. Seeking similar position with driven, competitive and established company. Skills Scheduling of meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation and bidding Blueprints and schematics Good multitasker Strong team player Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate through Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager , 07/2017 to Current Company Name – City , State Mentored and guided associates in approaches designed to exceed expectations of customers and members Adapted quickly to changing and competing project demands Adjusted project plans to account for dynamic targets, staffing changes and operational specifications Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands Managed cost projections, prepared budgets and cost reports Delivered high level of service to clients to both maintain and extend relationship for future business opportunities Closely collaborated with project members to identify and quickly address problems Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures Managed upwards of 20 trades at different times during current project Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project Senior Project Engineer , 11/2015 to 07/2017 Company Name – City , State Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets Oversaw worksite construction to coordinate with supervisors and guide projects Managed projects effectively to deliver finished work on time Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget Project Engineer , 02/2014 to 11/2015 Company Name – City , State Evaluated change order requests in response to out-of-scope work activities and developing field conditions Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues Monitored installation of materials and equipment for compliance with drawings and specifications Generated change orders for project using estimating CMiC & Bluebeam Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc Assisted in project closeout and final change orders for all managed trades Education Associate of Science : Construction Management , 10/2013 California Polytechnic State University-San Luis Obispo - City , State Certifications OSHA 30 Certified, First Aid Certified, NAHB Green Building Certified Skills Scheduling of meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation and bidding Blueprints and schematics Good multitasker Strong team player Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate through Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager , 07/2017 to Current Company Name – City , State Mentored and guided associates in approaches designed to exceed expectations of customers and members Adapted quickly to changing and competing project demands Adjusted project plans to account for dynamic targets, staffing changes and operational specifications Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands Managed cost projections, prepared budgets and cost reports Delivered high level of service to clients to both maintain and extend relationship for future business opportunities Closely collaborated with project members to identify and quickly address problems Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures Managed upwards of 20 trades at different times during current project Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project Senior Project Engineer , 11/2015 to 07/2017 Company Name – City , State Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets Oversaw worksite construction to coordinate with supervisors and guide projects Managed projects effectively to deliver finished work on time Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget Project Engineer , 02/2014 to 11/2015 Company Name – City , State Evaluated change order requests in response to out-of-scope work activities and developing field conditions Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues Monitored installation of materials and equipment for compliance with drawings and specifications Generated change orders for project using estimating CMiC & Bluebeam Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc Assisted in project closeout and final change orders for all managed trades

CONSTRUCTION

CUSTOMER SERVICE REPRESENTATIVE PRESENT Accomplishments ADOT Highway plans reading ADOT Pen Computer System Training ATTI Field Asphalt, Soil/Agg. 14135F ACT Building Performance Institute, Build[nc Analyst Professional Troxler Nuclear Gauge Safety Training, Class #0110486 8 hour Refresher OSHA hazmat training Cert. 40 hour OSHA training Cert. Life and Health Insurance, DOI#642125. Experience Company Name － City , State Customer Service Representative Present Extensive experience assisting customers with purchases and returns, constructing displays, training new employees policy and procedures Awarded customer satisfaction card, alternate customer service supervisor. Company Name － City , State Construction Materials Technician Highway construction plans, construction inspection procedures and specifications; materials testing procedures, personal computers and the use of applicable software. Communicated and coodinated construction schedules with the necessary paties, and ensured that work complied with project approved plans, standards and specifications. Work out of town was common. Company Name － City , State Construction Quality Assurance Inspector Served as a Special Ministry counselor to individual(s) and families to provide free basic relocation assistance. Identify the clients problem(s), present solutions, and work in a team setting. Informing clients of prerequisite for assistants, assessed information, and collaborated with team on the recommended decision. Collaborated with private contractors, the public, State management to ensure that work complied with approved plans, standards and specifications. Prepared and submitted field task reports of materials sampled and field test to State district head office with calculations of QA monitored or client. Classified as a level II State inspector after completion of first assignment. Expected to competently perform any new assignments tasked. Company Name － City , State Geologist/Assistant Lab Manager Supervising geologic and geophysical activities involving various types of analysis, data interpretation, preparation of geologic report findings. Education and Training Morehead State University City , State Bachelors of Arts : Political Science Political Science Certifications ACI Concrete Field testing Grade 1 Cert.01029787 Skills a level II, basic, counselor, client, clients, customer satisfaction, customer service, inspection, inspector, interpretation, materials, office, QA, supervisor, Supervising

CONSTRUCTION