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{'doc_id': '1890', 'turn': '2', 'tweet_ID': '1242554812593553408', 'url': 'https://web.archive.org/web/20200402072135/https://support.google.com/youtube/answer/6096647', 'url_utterance': "@YoutubeSezer01 Here's a helpful article on how views are counted: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785 Also, realtime data is estimated and meant to provide general guidance on potential view activity, so you may see discrepancies in realtime vs watch page or public views: https://web.archive.org/web/20200402072135/https://support.google.com/youtube/answer/6096647"} | [{'client': 'YoutubeSezer01', 'datetime': '2020-03-19T15:39:54.000Z', 'message': '@TeamYouTube The monetization time of the Youtube team wears 2-3 days, neither falling nor increasing, and the videos I shot are watched 10-11 hours a day. Can you find a solution to this? link', 'tweet_ID': '1240664300429152258'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-19T15:39:54.000Z', 'duration': '05:12:13.0', 'messageCount': '2', 'sessionID': 'X6gcYI9eEJX8sccOqfib_2'} |
{'doc_id': '9417', 'turn': '2', 'tweet_ID': '1228440541760835584', 'url': 'https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console', 'url_utterance': '@Agiba46672773 For some troubleshooting for your PlayStation 4 issue please refer to: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *MS'} | [{'client': 'Agiba46672773', 'datetime': '2020-02-14T22:02:36.000Z', 'message': '@RockstarSupport how to fix. And my platform is ps4 link', 'tweet_ID': '1228439424234639362'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-14T22:02:36.000Z', 'duration': '23:59:23.0', 'messageCount': '2', 'sessionID': 'toffDo9xdCfojHR6eOAy'} |
{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1238219781066678273', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@lukekuhar We can help with that. Please use this link to make a ticket: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS'} | [{'client': 'lukekuhar', 'datetime': '2020-03-12T00:59:35.000Z', 'message': '@RockstarSupport this morning I won the podium vehicle, I selected it to be placed at the nightclub service entrance, when I went there it was as not there nor was it at any other garage, is there any way this can be fixed? link', 'tweet_ID': '1237906048456871938'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-12T01:19:38.000Z', 'message': '@lukekuhar We can look into this further for you if you submit your account info in a private request here: https://support.rockstargames.com/categories *MM', 'tweet_ID': '1237911094217367552'}, {'client': 'lukekuhar', 'datetime': '2020-03-12T21:44:40.000Z', 'message': '@RockstarSupport Thankyou, I am also having trouble with my two step verification to log into the social club as my phone had to be reset and I lost all the verification app codes, is there a way to fix this also?', 'tweet_ID': '1238219382276239360'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-12T00:59:35.000Z', 'duration': '20:46:40.0', 'messageCount': '4', 'sessionID': 'CBlX0omthlZWe2ACu9li_2'} |
{'doc_id': '1691', 'turn': '6', 'tweet_ID': '1242669199157231617', 'url': 'https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1', 'url_utterance': "@ThatTroyChriest Sorry about that, Troy. Could you check if the GPU drivers are updated? Also, try resetting the preferences of Premiere Pro. Here's how: https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know if it helps. Thanks. ^NKush"} | [{'client': 'ThatTroyChriest', 'datetime': '2020-03-23T02:14:54.000Z', 'message': '@AdobePremiere @Adobe Get your shit together. We got beef rn.', 'tweet_ID': '1241911265955434498'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T21:00:36.000Z', 'message': "@ThatTroyChriest Hi there, I understand your frustration. We'll make sure this gets sorted out. Could you share more details? ^Shivangi", 'tweet_ID': '1242194557871194116'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-24T01:29:05.000Z', 'message': '@AdobeCare Inserting clips into the timeline makes it not respond. Unlinking clips makes it not respond. The connection between editing a clip in audition takes 20 minutes and exporting with maximum depth and max render quality, will cause a disk full error when I have 1000’s of gigs free.', 'tweet_ID': '1242262124023427072'}, {'agent': 'AdobeCare', 'datetime': '2020-03-24T04:23:59.000Z', 'message': "@ThatTroyChriest Hi Troy, we've got your back. Could you share your system specifications (CPU, GPU, RAM, OS)? Try opening another project and check if you are getting the issue. In the meantime, try resetting the preferences of Premiere Pro. https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know. Thanks.^NKush", 'tweet_ID': '1242306138902802435'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-25T03:33:50.000Z', 'message': '@AdobeCare It’s happening in every project when I first boot it open. You have to like warm up the program like an old car.', 'tweet_ID': '1242655908422799361'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T02:14:54.000Z', 'duration': '03:37:35.0', 'messageCount': '6', 'sessionID': 'kea4EeCC5tUkG8oUg59w_2'} |
{'doc_id': '2116', 'turn': '6', 'tweet_ID': '1231082374810783744', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': '@bee_disco Sorry about that. It looks like one-on-one support will be able to help you best. Please head here (https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. Thanks! ^MC'} | [{'client': 'bee_disco', 'datetime': '2020-02-22T03:25:35.000Z', 'message': "i'm actually going feral @creativecloud this sign in loop is absolutely nuts considering I can't use your products at all despite having a valid enterprise ID and license. not letting me get help outside of my school's support hours when this is your bullshit not my schools? god.", 'tweet_ID': '1231057421294096385'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T04:19:56.000Z', 'message': '@bee_disco Hi there, sorry to hear this, that’s definitely not what should be happening! Is there anything that we can do to help? Let us know so we can assist. Thanks! ^MC', 'tweet_ID': '1231071097325576192'}, {'client': 'bee_disco', 'datetime': '2020-02-22T04:38:02.000Z', 'message': '@AdobeCare yes, you can fix the fact that whenever I try to open Adobe Acrobat I am forced into "sign in required" loop or provide a reliable fix that doesn't require a CS degree. I followed every response I can find with no improvement--inc. uninstalling every adobe app and using cleaner.', 'tweet_ID': '1231075653803487232'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T04:48:11.000Z', 'message': "@bee_disco Thank you for the additional information. Please check the below given link's for the solution.nnhttps://community.adobe.com/t5/get-started/sign-in-required-loop/td-p/9637733?page=1nnhttps://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.htmlnnLet us know if this helps. ^MC", 'tweet_ID': '1231078206209511425'}, {'client': 'bee_disco', 'datetime': '2020-02-22T04:59:09.000Z', 'message': '@AdobeCare yeah I have google too! I did everything in that solved section.', 'tweet_ID': '1231080965692411904'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-22T03:25:35.000Z', 'duration': '02:45:01.0', 'messageCount': '6', 'sessionID': 'BKRbJB18UCvxyxsMt1Bm_3'} |
{'doc_id': '1766', 'turn': '6', 'tweet_ID': '1242910229311995904', 'url': 'https://web.archive.org/web/20200401224454/https://helpx.adobe.com/contact.html', 'url_utterance': '@EricBurd Ok, thanks, Eric. This error just means that you have exceeded the number of allowable activations for Lightroom 6. Please contact our support team at https://web.archive.org/web/20200401224454/https://helpx.adobe.com/contact.html so the activation count can be increased. ^Jeff'} | [{'client': 'EricBurd', 'datetime': '2020-03-23T19:02:55.000Z', 'message': '@AdobeCare Hello there. I rebuilt my computer to be faster with LR and my new 50mpx raw files. I am signed out of my old LR classic install. I am still getting the message that I need to deactivate from old comp. I need your help. Thank you!', 'tweet_ID': '1242164943056556045'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T19:33:08.000Z', 'message': '@EricBurd Hey Eric, thanks for reaching out. Have you already tried the troubleshooting steps on this page: https://web.archive.org/web/20180714153458/https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html You should be able to sign-out of a device through your account but let us know if you need assistance. ^Jen', 'tweet_ID': '1242172548911112195'}, {'client': 'EricBurd', 'datetime': '2020-03-25T14:43:48.000Z', 'message': '@AdobeCare Jen can you please help?', 'tweet_ID': '1242824508416724993'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T16:47:33.000Z', 'message': "@ericburd sorry for the delay, Eric. Are you receiving a message the Lightroom has reached it's amount of allowable activations as discussed in https://web.archive.org/web/20180604004337/https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html ^Jeff", 'tweet_ID': '1242855651837165568'}, {'client': 'EricBurd', 'datetime': '2020-03-25T19:20:32.000Z', 'message': '@AdobeCare link', 'tweet_ID': '1242894154574835715'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T19:02:55.000Z', 'duration': '01:21:30.0', 'messageCount': '6', 'sessionID': 'si1HWRXrJPsAB2zJ60o0_3'} |
{'doc_id': '1918', 'turn': '2', 'tweet_ID': '1240559733272174593', 'url': 'https://web.archive.org/web/20200402173008/https://support.zoom.us/hc/en-us/articles/200942759-Getting-Started-with-Android', 'url_utterance': "@isaacgrover Hi Isaac, your meetings can be hosted from your smartphone! We don't know which device you have so here are some resources to help you with this. If you have an iOS device: https://web.archive.org/web/20200401235930/https://support.zoom.us/hc/en-us/articles/201362993-Getting-Started-with-iOS If you have an Android device: https://web.archive.org/web/20200402173008/https://support.zoom.us/hc/en-us/articles/200942759-Getting-Started-with-Android"} | [{'client': 'isaacgrover', 'datetime': '2020-03-19T04:38:18.000Z', 'message': '@zoom_us Hi, can meetings be hosted from a smartphone, or is a computer required for hosting?', 'tweet_ID': '1240497802481766401'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-19T04:38:18.000Z', 'duration': '04:06:05.0', 'messageCount': '2', 'sessionID': 'lGgPflvT70eUPy5m0gdu_2'} |
{'doc_id': '0421', 'turn': '2', 'tweet_ID': '1227273061952393217', 'url': 'https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan', 'url_utterance': '@RichRubietta Hi Rich, thanks for contacting us! Can you share a screenshot of your account’s plan tab: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan and let us know if the following article helps: https://web.archive.org/web/20200401220013/https://help.dropbox.com/files-folders/restore-delete/delete-files We’d also recommend removing your previous message as it publicly includes your email address'} | [{'client': 'RichRubietta', 'datetime': '2020-02-11T16:04:42.000Z', 'message': "@DropboxSupport I've deleted most content from my account, but I'm still getting notifications that my Dropbox is full. Can you help me permanently delete everything that is in there now? It's all backed up on external HDs. Thanks - [email protected]", 'tweet_ID': '1227262190736072704'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-02-11T16:04:42.000Z', 'duration': '00:43:12.0', 'messageCount': '2', 'sessionID': 'WojaMn9jEJS884S9K20u'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1240698271921659909', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Handsomeman991 If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'} | [{'client': 'Handsomeman991', 'datetime': '2020-03-19T17:40:32.000Z', 'message': "@RockstarSupport I have bought a Megalodon shark card from you guys for $100 and I didn't get it and then I texted your agent and they said it will be deposited into my maze bank account in GTA 5 ONLINE MODE and then the agent also said in 24 hours it would be their but It isn't", 'tweet_ID': '1240694660676239363'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T17:40:32.000Z', 'duration': '00:14:21.0', 'messageCount': '2', 'sessionID': 'hn8WHEO9juNwAA0pvk0r_2'} |
{'doc_id': '0875', 'turn': '2', 'tweet_ID': '1238659111945977856', 'url': 'https://web.archive.org/web/20200227111815/https://support.us.playstation.com/articles/en_US/KC_Article/PS4-Trouble-With-Downloadable-Content', 'url_utterance': "@jsommer21 Hi there! Sure we can assist! Please make sure that you're sign-in to the correct account. Also, let's activate your account as primary and then restore licenses to refresh your privileges and try again: https://web.archive.org/web/20200227111815/https://support.us.playstation.com/articles/en_US/KC_Article/PS4-Trouble-With-Downloadable-Content"} | [{'client': 'jsommer21', 'datetime': '2020-03-14T02:49:04.000Z', 'message': '@AskPlayStation help! Credit card purchase confirms I got the MLB the show MVP edition so I could play early. My PlayStation says I only pre ordered standard edition now I can’t play early! Can’t figure out how to contact support', 'tweet_ID': '1238658376797696000'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-14T02:49:04.000Z', 'duration': '00:32:49.0', 'messageCount': '2', 'sessionID': 'EIQMsqFCP204rByw2lQs'} |
{'doc_id': '1067', 'turn': '5', 'tweet_ID': '1244073085659164676', 'url': 'https://web.archive.org/web/20200308152808/https://support.google.com/youtube/answer/141805?hl=en', 'url_utterance': "@AhirwarRahul3 Have you explored our Creator Academy? Here's one about that specifically goes over techniques for growing your audience: https://web.archive.org/web/20200309032820/https://creatoracademy.youtube.com/page/course/get-discovered Also, you can use the tips here to optimize your videos for discovery: https://web.archive.org/web/20200308152808/https://support.google.com/youtube/answer/141805?hl=en"} | [{'client': 'AhirwarRahul3', 'datetime': '2020-03-26T11:38:49.000Z', 'message': '@TeamYouTube Why are none of my videos being reached to the public? link', 'tweet_ID': '1243140344629190656'}, {'client': 'AhirwarRahul3', 'datetime': '2020-03-28T12:59:50.000Z', 'message': '@TeamYouTube Sir, the viewership on my YouTube videos is not increasing and the subscriptions are also not increasing. Please do you correct please.', 'tweet_ID': '1243885509522288641'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T19:09:18.000Z', 'message': "@AhirwarRahul3 Appreciate the screenshots – YouTube verifies views and subs count if they're real and accurate so it's normal to see these slow down, freeze, or adjust during this process. Here's more info: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785 nnHope this helps clarify.", 'tweet_ID': '1243978490107637761'}, {'client': 'AhirwarRahul3', 'datetime': '2020-03-29T01:03:28.000Z', 'message': '@TeamYouTube link', 'tweet_ID': '1244067617716879362'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T11:38:49.000Z', 'duration': '13:46:23.0', 'messageCount': '5', 'sessionID': 'a76DDRTPi5EEhItC93jx_3'} |
{'doc_id': '1740', 'turn': '6', 'tweet_ID': '1235811370307710977', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': "@DimeSpin Thanks for the info. Would you mind resetting Photoshop's preferences & see if it helps?xa0See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^Akash"} | [{'client': 'DimeSpin', 'datetime': '2020-03-06T02:00:02.000Z', 'message': "@AdobeCare I'm having a problem where flipping my stylus to the eraser side doesn't cause the tool to switch to eraser until I'm actively pressing down, and switches back to brush the second I release. I found another user with the same problem link", 'tweet_ID': '1235746933072748545'}, {'agent': 'AdobeCare', 'datetime': '2020-03-06T02:09:12.000Z', 'message': "@DimeSpin Hi there, sorry for the trouble. Would you mind sharing which Adobe app is causing you trouble? Is that Photoshop? We're happy to help you. Thanks! ^SJ", 'tweet_ID': '1235749238711042053'}, {'client': 'DimeSpin', 'datetime': '2020-03-06T02:10:12.000Z', 'message': "@AdobeCare It's Photoshop CC 2020", 'tweet_ID': '1235749493179437056'}, {'agent': 'AdobeCare', 'datetime': '2020-03-06T04:39:14.000Z', 'message': '@DimeSpin Hi there, are you running the latest 21.1 version of Photoshop 2020? You may check this under the Help> System info menu in Photoshop. Thanks, ^Akash', 'tweet_ID': '1235786998813769728'}, {'client': 'DimeSpin', 'datetime': '2020-03-06T04:45:07.000Z', 'message': "@AdobeCare Yes, I'm running 21.1", 'tweet_ID': '1235788476118777858'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-06T02:00:02.000Z', 'duration': '04:16:03.0', 'messageCount': '6', 'sessionID': 'nArmgu1ClZYrQbde6Urw'} |
{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1143924938233044992', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@Whos_Igor Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'Whos_Igor', 'datetime': '2019-06-19T16:09:05.000Z', 'message': '@Google @gmail someone’s trying to hack my account. Y’all gonna help?', 'tweet_ID': '1141377372312223744'}] | {'company': 'Google', 'conversationDateTime': '2019-06-19T16:09:05.000Z', 'duration': '00:43:08.0', 'messageCount': '2', 'sessionID': 'pbE0q3LzGfXdoDzifHAp'} |
{'doc_id': '1708', 'turn': '2', 'tweet_ID': '1241040696179449856', 'url': 'https://web.archive.org/web/20200401215903/https://help.minecraft.net/hc/en-us/articles/360034754132-Minecraft-Realms-connection-issues', 'url_utterance': '@Corey275_ Please visit our connection issues help pages and try out the troubleshooting steps. For the Bedrock editions please visit https://web.archive.org/web/20200401215903/https://help.minecraft.net/hc/en-us/articles/360034754132-Minecraft-Realms-connection-issues and for the Java Edition of the game please visit https://web.archive.org/web/20200401221121/https://help.minecraft.net/hc/en-us/articles/360035130871-Realms-connection-issues-Java-Edition ^TM'} | [{'client': 'Corey275_', 'datetime': '2020-03-20T02:51:31.000Z', 'message': '@MojangSupport currently cannot connect to Realms? any idea', 'tweet_ID': '1240833317059977216'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-20T02:51:31.000Z', 'duration': '13:44:03.0', 'messageCount': '2', 'sessionID': 'RaaabwEyCjzEzVOE6DVs'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1231253761089310721', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@DelTaco181 If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MS'} | [{'client': 'DelTaco181', 'datetime': '2020-02-22T16:12:26.000Z', 'message': '@RockstarSupport hi recently purchase a shark card for gta on my ps4 and I haven’t received the money it’s processed on my card but never hit my gta account', 'tweet_ID': '1231250405776121856'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-22T16:12:26.000Z', 'duration': '00:13:20.0', 'messageCount': '2', 'sessionID': 'kV8xtcpTrhdgvHtWpaKs_2'} |
{'doc_id': '9045', 'turn': '2', 'tweet_ID': '1158437369160376326', 'url': 'https://support.apple.com/guide/keynote/export-to-powerpoint-or-another-file-format-tana0d19882a/mac', 'url_utterance': '@GidCudi Hello there. The guidance in this support article may help with exporting that presentation with audio: https://support.apple.com/guide/keynote/export-to-powerpoint-or-another-file-format-tana0d19882a/mac If more help is needed, reach out to one of our Advisors here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'GidCudi', 'datetime': '2019-08-05T17:48:13.000Z', 'message': '@AppleSupport what’s up with Keynote and the audio from presentations never being exported to movie with the recorded slides? Major issue for me', 'tweet_ID': '1158434546079227905'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-05T17:48:13.000Z', 'duration': '00:11:13.0', 'messageCount': '2', 'sessionID': 'PrrPRmi1tbR3LFHtmpGW'} |
{'doc_id': '0688', 'turn': '2', 'tweet_ID': '1224736686963396611', 'url': 'https://web.archive.org/web/20200117140411/https://helpx.adobe.com/in/creative-cloud/help/uninstall-remove-app.html', 'url_utterance': '@tylersatre Hi Tyler, sorry to hear about the trouble. To uninstall Adobe Illustrator, please refer to this help article: https://web.archive.org/web/20200117140411/https://helpx.adobe.com/in/creative-cloud/help/uninstall-remove-app.html In order to uninstall Adobe Creative Cloud, please refer to this help article: https://web.archive.org/web/20200401223132/https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html Thanks! ^Rishabh'} | [{'client': 'tylersatre', 'datetime': '2020-02-04T14:27:36.000Z', 'message': '@Adobe Uninstalling Illustrator requires me to log in to Creative Cloud (CC)... trying to uninstall CC fails because Illustrator is still there.nnThat’s some bad UX there. Though possibly done in purpose as a dark pattern.', 'tweet_ID': '1224701039582097408'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-04T14:27:36.000Z', 'duration': '02:21:39.0', 'messageCount': '2', 'sessionID': 'u4191yMNHuxM1TemVmuP'} |
{'doc_id': '9547', 'turn': '8', 'tweet_ID': '1244593207285108744', 'url': 'https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053?page=1', 'url_utterance': "@callmemiira Please try to render the sequence on the timeline (Sequence>Render In to Out) & check if the timeline is getting rendered or if it's also getting stuck at 0%. Also, which version of Premiere Pro are you using (https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053?page=1) & are you using any markers? Thanks! ^SKC"} | [{'client': 'callmemiira', 'datetime': '2020-03-30T01:36:06.000Z', 'message': "I'm trying to export my Workout Video & it’s stuck at 0%... Using Premiere Pro, if anyone has any ideas 😤😭", 'tweet_ID': '1244438219762159617'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T09:58:09.000Z', 'message': "@callmemiira Hi there, do you still need help with this? Let us know, we're happy to assist. ^RK", 'tweet_ID': '1244564563762327552'}, {'client': 'callmemiira', 'datetime': '2020-03-30T10:06:09.000Z', 'message': '@AdobeCare It has the red & yellow lines at the top of the timeline. I go to Export > Media > Export & it stays stuck at 0%.', 'tweet_ID': '1244566578332684288'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T10:10:52.000Z', 'message': '@callmemiira Before you export, go to File > Project Settings > General, change the Video Renderer to Mercury Playback Engine software only: https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1nAfter you have changed the video renderer, export again. Thanks. ^RK', 'tweet_ID': '1244567765366771713'}, {'client': 'callmemiira', 'datetime': '2020-03-30T10:11:45.000Z', 'message': '@AdobeCare tried this already. no luck.', 'tweet_ID': '1244567986549202944'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T10:29:19.000Z', 'message': "@callmemiira Which format are you exporting to? If you're exporting to H.264, change that to QuickTime and export again. Thanks. ^RK", 'tweet_ID': '1244572405634342918'}, {'client': 'callmemiira', 'datetime': '2020-03-30T10:35:03.000Z', 'message': '@AdobeCare tried. still no luck.', 'tweet_ID': '1244573847946440705'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-30T01:36:06.000Z', 'duration': '10:15:52.0', 'messageCount': '8', 'sessionID': '5trXqAsDldf1I9N3HX8e_2'} |
{'doc_id': '8761', 'turn': '11', 'tweet_ID': '1158238112134434818', 'url': 'https://support.playstation.com/s/article/Manage-PS4-Saved-Game-Data-in-System-Storage?language=en_US', 'url_utterance': '@KOLATRL You can check the steps to back up your data via USB or PS Plus online storage here: https://support.playstation.com/s/article/Manage-PS4-Saved-Game-Data-in-System-Storage?language=en_US'} | [{'client': 'KOLATRL', 'datetime': '2019-08-03T15:28:53.000Z', 'message': '@AskPlayStation I’m still having issues with my PS4. It’s stuck in safe mode and telling me to connect a USB storage that contains an update of 6.71 or later. I tried THAT and still nothing has worked.', 'tweet_ID': '1157674708734750720'}, {'client': 'KOLATRL', 'datetime': '2019-08-03T15:45:52.000Z', 'message': 'I love how after trying for MONTHS to contact someone (@AskPlayStation) at @Sony to resolve this issue with my @PlayStation I’ve gotten no help whatsoever so now I have to reboot my PS4 completely and probably lose all of my gaming data 🙃', 'tweet_ID': '1157678980536946688'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-05T04:07:12.000Z', 'message': '@KOLATRL Glad to help! Can you please tell us the size of the file that you downloaded from the PlayStation website and the order of the folders that you put inside of the USB? Keep in mind that the USB device storage needs to be formatted to FAT32 or exFAT. The update file should be PUP', 'tweet_ID': '1158227934173442048'}, {'client': 'KOLATRL', 'datetime': '2019-08-05T04:08:42.000Z', 'message': '@AskPlayStation I don’t have any of this information as it happened months ago and you’re a day late because I was forced to reinstate my PS4 yesterday and lost all of my gaming data, but hey at least you replied three months later 🙂', 'tweet_ID': '1158228309685231616'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-05T04:12:23.000Z', 'message': '@KOLATRL Sorry for the late reply. Are you still experiencing the issue with your PS4?', 'tweet_ID': '1158229234533490688'}, {'client': 'KOLATRL', 'datetime': '2019-08-05T04:26:11.000Z', 'message': '@AskPlayStation No, but if there’s some way to get all of my gaming progress/data back it would be greatly appreciated.', 'tweet_ID': '1158232709489184768'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-05T04:30:27.000Z', 'message': '@KOLATRL If the data was backed up via PS Plus online storage, you can download it by following the steps on this article: https://web.archive.org/web/20200404044835/https://support.playstation.com/s/article/Manage-PS4-Saved-Data-in-Online-Storage?language=en_US', 'tweet_ID': '1158233784577400832'}, {'client': 'KOLATRL', 'datetime': '2019-08-05T04:41:52.000Z', 'message': '@AskPlayStation It wasn’t', 'tweet_ID': '1158236654764789760'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-05T04:44:33.000Z', 'message': '@KOLATRL We understand your concern, unfortunately if the data was not backed up via PS Plus online storage or USB, it cannot be recovered.', 'tweet_ID': '1158237331477975040'}, {'client': 'KOLATRL', 'datetime': '2019-08-05T04:45:22.000Z', 'message': '@AskPlayStation Well... noted for future reference. link', 'tweet_ID': '1158237535941865473'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-03T15:28:53.000Z', 'duration': '13:18:46.0', 'messageCount': '11', 'sessionID': 'by4QLbp1AEYOu4ajMTNb_2'} |
{'doc_id': '1979', 'turn': '2', 'tweet_ID': '1240721196410429440', 'url': 'https://web.archive.org/web/20200403025703/https://www.apple.com/support/products/ipad', 'url_utterance': '@ElaineFromLA AppleCare+ for the iPad would cover the iPad, Apple Pencil, and Apple brand iPad keyboard. Learn more here: https://web.archive.org/web/20200403025703/https://www.apple.com/support/products/ipad'} | [{'client': 'ElaineFromLA', 'datetime': '2020-03-19T18:57:36.000Z', 'message': '@AppleSupport Follow up to yesterday’s question. Does Apple Care cover an Apple Pencil if it’s bought at a different time than an iPad?', 'tweet_ID': '1240714055024652288'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-19T18:57:36.000Z', 'duration': '02:27:48.0', 'messageCount': '2', 'sessionID': 'CP8JoEKozxPXkkICUmwK'} |
{'doc_id': '0448', 'turn': '2', 'tweet_ID': '1242931497079889920', 'url': 'https://web.archive.org/web/20191101234910/https://support.apple.com/en-us/HT204088', 'url_utterance': '@imusicalyssia12 We’ve got your back, and know how important going over your recent purchase is. We’d like to share steps on the page here on how to view your purchase history: https://web.archive.org/web/20191101234910/https://support.apple.com/en-us/HT204088 Reach out for more details: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'imusicalyssia12', 'datetime': '2020-03-25T20:26:00.000Z', 'message': "@AppleSupport I'm trying to buy something in an app with my iTunes credit but it's pending? How long does it usually take, or will I be given back what I paid?", 'tweet_ID': '1242910628655828992'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-25T20:26:00.000Z', 'duration': '01:22:56.0', 'messageCount': '2', 'sessionID': 'X8m2khOY0dCTN5uzmEmX'} |
{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1244536800078692352', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@ceri_weber Ceri, we are deeply upset to hear about this incident and encourage you to report it here: https://support.zoom.us/hc/en-us/requests/new We take the security of Zoom meetings incredibly seriously. For info on how you can protect your meetings, please see: https://blog.zoom.us/wordpress/2020/03/20/keep-uninvited-guests-out-of-your-zoom-event'} | [{'client': 'ceri_weber', 'datetime': '2020-03-28T14:27:38.000Z', 'message': 'My PhD defense was #zoombombed yesterday, so here are some suggestions for protecting your @zoom_us meetings. #virtualdefense #phdchat #ScienceTwitter 1/', 'tweet_ID': '1243907605854068736'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-28T14:27:38.000Z', 'duration': '17:40:12.0', 'messageCount': '2', 'sessionID': 'WS3XWhmBgFDFYGTI8x3D'} |
{'doc_id': '1820', 'turn': '2', 'tweet_ID': '1245330266710777857', 'url': 'https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084', 'url_utterance': '@djrogal We’d like to help in any way we can. You can request a refund with the steps found here: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 If you need further assistance, you’ll need to reach out to our billing experts here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'djrogal', 'datetime': '2020-04-01T01:05:33.000Z', 'message': '@apple please refund my money or fraud will be reported!!!', 'tweet_ID': '1245155304431595520'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-04-01T01:05:33.000Z', 'duration': '11:35:14.0', 'messageCount': '2', 'sessionID': '74hnRQ653sj4K3KcHaZk'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1236441921846947848', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@KalinElliot If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *TB'} | [{'client': 'KalinElliot', 'datetime': '2020-03-07T23:59:29.000Z', 'message': '@RockstarSupport hey rockstar, I just purchased a £27.71 whale shark card and I got nothing back in return! Please advise me on what I should do next. cheers', 'tweet_ID': '1236441370841227266'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-07T23:59:29.000Z', 'duration': '00:02:11.0', 'messageCount': '2', 'sessionID': 'ANvFwqqGgiQ0WfEBMbgg'} |
{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1237810088133496841', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@cjrees20 Please create a support ticket so we can investigate this matter. https://support.rockstargames.com/categories *SR'} | [{'client': 'cjrees20', 'datetime': '2020-03-11T17:29:19.000Z', 'message': '@RockstarSupport My nightclub business on GTAV is no longer making money through cargo & shipments and cash creation even though I have active businesses and technicians assigned. Can someone help please.', 'tweet_ID': '1237792732665516034'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-11T17:29:50.000Z', 'message': '@cjrees20 Please have a look at the article here to see if it helps solve the issue:xa0https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online *SR', 'tweet_ID': '1237792863825604609'}, {'client': 'cjrees20', 'datetime': '2020-03-11T18:37:34.000Z', 'message': '@RockstarSupport Hi SR. I have done what was suggest around an hour and a half ago and unfortunately neither of the cargo & shipments or cash creation crates have changed, they are both still zero as they have been for about a week and half now. Any other suggestions? The others have accrued. Ta', 'tweet_ID': '1237809910504665090'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-11T17:29:19.000Z', 'duration': '01:08:58.0', 'messageCount': '4', 'sessionID': '9w7qLVw0vfOwKybHKn7f_2'} |
{'doc_id': '2137', 'turn': '4', 'tweet_ID': '1241445989371838465', 'url': 'https://web.archive.org/web/20200405220327/https://support.microsoft.com/en-us/office/enable-microsoft-whiteboard-for-your-organization-1caaa2e2-5c18-4bdf-b878-2d98f1da4b24?ui=en-us&rs=en-us&ad=us', 'url_utterance': '@DeeliN27965510 2/2 out these links: https://web.archive.org/web/20200405220327/https://support.microsoft.com/en-us/office/enable-microsoft-whiteboard-for-your-organization-1caaa2e2-5c18-4bdf-b878-2d98f1da4b24?ui=en-us&rs=en-us&ad=us https://web.archive.org/web/20200402220102/https://support.office.com/en-us/article/microsoft-whiteboard-help-d236aef8-fcdf-4b5e-b5d7-7f157461e920 We hope the above helps.❤️ -Liz'} | [{'client': 'DeeliN27965510', 'datetime': '2020-03-21T13:51:07.000Z', 'message': '@MicrosoftHelps Why does whiteboard keeps requiring internet? I can’t use it when there is no network, so inconvenient', 'tweet_ID': '1241361701938708481'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-03-21T15:05:56.000Z', 'message': '@DeeliN27965510 2/2 you got prompted for an internet connection?nnWe will wait for your reply. 🙂- Liz', 'tweet_ID': '1241380527694807043'}, {'client': 'DeeliN27965510', 'datetime': '2020-03-21T16:13:14.000Z', 'message': '@MicrosoftHelps Yes. It says I have to connect to the net to use it', 'tweet_ID': '1241397463811911680'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-03-21T13:51:07.000Z', 'duration': '05:34:56.0', 'messageCount': '4', 'sessionID': 'urwnicXFhFMvvFIoaqCk'} |
{'doc_id': '9610', 'turn': '2', 'tweet_ID': '1245047985655943168', 'url': 'https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html', 'url_utterance': '@GuyWalkie I apologize for your experience. Can you try recreating preferences https://web.archive.org/web/20150914230440/https://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html first, and if that does not work, doing a clean install after uninstalling with CC cleaner https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ? Let me know if you ned more info or assistance. ^PK'} | [{'client': 'GuyWalkie', 'datetime': '2020-03-26T19:56:58.000Z', 'message': 'adobe animate crashed 4 times today. wonderful.', 'tweet_ID': '1243265707640590336'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-26T19:56:58.000Z', 'duration': '22:02:08.0', 'messageCount': '2', 'sessionID': 'zcnTmArg6Np3PpYEsGDB_2'} |
{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1209167257848467457', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@keepcalmcolette Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'keepcalmcolette', 'datetime': '2019-12-23T17:20:52.000Z', 'message': '@gmail hello I have changed my password three times now and I keep getting notified that someone is trying to recover my account. It’s not me doing that. Please help idk what to do', 'tweet_ID': '1209161965723160581'}] | {'company': 'Google', 'conversationDateTime': '2019-12-23T17:20:52.000Z', 'duration': '00:21:02.0', 'messageCount': '2', 'sessionID': '41pk4F6SFgEvvjjJUhKl'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1192703248362332163', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@Pracillalee Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'Pracillalee', 'datetime': '2019-11-01T22:35:21.000Z', 'message': 'Who the hell is trying to get into my google account', 'tweet_ID': '1190396940724457473'}] | {'company': 'Google', 'conversationDateTime': '2019-11-01T22:35:21.000Z', 'duration': '08:44:27.0', 'messageCount': '2', 'sessionID': '4CdC6d0O8BN8ygAOtcaZ_2'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1245416203637723138', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@twosevensmile If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MM'} | [{'client': 'twosevensmile', 'datetime': '2020-04-01T18:21:36.000Z', 'message': '@RockstarSupport I need help with my recent purchases, i bought 2 shark cards today and NON of them appeared in my account on GTA online', 'tweet_ID': '1245416035970199552'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-04-01T18:21:36.000Z', 'duration': '00:00:40.0', 'messageCount': '2', 'sessionID': 'JUJPq7h6K15Z9Pwg8zqt'} |
{'doc_id': '2386', 'turn': '2', 'tweet_ID': '1239505201142173696', 'url': 'https://web.archive.org/web/20200405091937/https://www.delta.com/us/en/advisories/other-alerts/coronavirus-travel-updates', 'url_utterance': '@dbrauer Hello, David. I do apologize for the delayed response. We are waiving change fees on most flights. For all updated please see our https://web.archive.org/web/20200407081444/https://www.delta.com page, the following link. :https://web.archive.org/web/20200405091937/https://www.delta.com/us/en/advisories/other-alerts/coronavirus-travel-updates Sade'} | [{'client': 'dbrauer', 'datetime': '2020-03-14T18:17:24.000Z', 'message': 'Anyone know if @Delta is waiving the change fee for Skymiles award tickets? Says $150 per ticket to redeposit into Skymiles account. (Our New Zealand trip got wiped out last night and this was our MSP-LA leg. #Fwp.)', 'tweet_ID': '1238891998754426880'}] | {'company': 'Delta', 'conversationDateTime': '2020-03-14T18:17:24.000Z', 'duration': '16:36:39.0', 'messageCount': '2', 'sessionID': 'CNjKbZsidbuP5ywHpEYD_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1193035558467067905', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@clays_pottery Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'clays_pottery', 'datetime': '2019-09-11T23:25:01.000Z', 'message': 'Some mf just tried to login to my google account in Missouri so here’s his I.P. address: 8.38.254.175', 'tweet_ID': '1171927659019792384'}] | {'company': 'Google', 'conversationDateTime': '2019-09-11T23:25:01.000Z', 'duration': '-05:55:16.', 'messageCount': '2', 'sessionID': 'GHDmsjqVc00lWq3r0nQG_2'} |
{'doc_id': '8863', 'turn': '4', 'tweet_ID': '1149090347269730305', 'url': 'https://helpx.adobe.com/in/photoshop/using/preset-migration.html', 'url_utterance': "@Rattlesire Hi there, that shouldn't be happening, let's fix this!nCould you try resetting the preferences of Photoshop and let us know if it helps?nhttps://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.htmlnYou may want to backup your settings beforehand: https://helpx.adobe.com/in/photoshop/using/preset-migration.htmlnThansk! ^Sahil"} | [{'client': 'Rattlesire', 'datetime': '2019-07-10T20:04:42.000Z', 'message': 'I am pushing only the E button here. nn@Adobe You wanna help or nah? link', 'tweet_ID': '1149046810700406792'}, {'agent': 'AdobeCare', 'datetime': '2019-07-10T22:00:00.000Z', 'message': '@Rattlesire Hi there, we’re so sorry for the trouble. What app is this? Which operating system/version are you on? Does this happen with all fonts or just this particular font? We’re here to help, just need more info. Thanks! ^Jen', 'tweet_ID': '1149075826660564992'}, {'client': 'Rattlesire', 'datetime': '2019-07-10T22:04:20.000Z', 'message': "@AdobeCare Yes! I actually wrote down a list of troubleshooting things I've done already to try and solve the issue: I am on Windows 7.nn1. Tapping Ctrl twice with text highlighted in case a shortcut was on.n2. Closed and re-opened the program and file.n3. Closed and updated the program.", 'tweet_ID': '1149076918932819971'}] | {'company': 'AdobeCare', 'conversationDateTime': '2019-07-10T20:04:42.000Z', 'duration': '02:53:00.0', 'messageCount': '4', 'sessionID': 'OM6VnlyplZlHAPCKIkpv_2'} |
{'doc_id': '2251', 'turn': '2', 'tweet_ID': '1241075440539729920', 'url': 'https://www.southwest.com/html/air/airport-information.html?clk=SITESEARCH', 'url_utterance': '@jaeBROWN Hey there. Thanks for reaching out. You can always check here: https://www.southwest.com/html/air/airport-information.html?clk=SITESEARCH for suggested airport arrival times and additional information on your departure airport. Enjoy the remainder of your day! -Cindy'} | [{'client': 'jaeBROWN', 'datetime': '2020-03-20T18:47:24.000Z', 'message': '@SouthwestAir Our flight leaves from LAX @6:15AM. How early would you suggest we arrive for our flight?', 'tweet_ID': '1241073875841998848'}] | {'company': 'SouthwestAir', 'conversationDateTime': '2020-03-20T18:47:24.000Z', 'duration': '00:20:50.0', 'messageCount': '2', 'sessionID': 'xxCbtjHpfH7xUjk6ygqg'} |
{'doc_id': '1404', 'turn': '8', 'tweet_ID': '1242532054652379137', 'url': 'https://web.archive.org/web/20200328134347/https://support.google.com/accounts/answer/40695?hl=en', 'url_utterance': "@UTGCOfficial Thanks for clarifying – if you're seeing that your account is disabled, these steps should help: https://web.archive.org/web/20200328134347/https://support.google.com/accounts/answer/40695?hl=ennnOtherwise, let us know the exact error message appearing when you sign in on your desktop!"} | [{'client': 'UTGCOfficial', 'datetime': '2020-03-23T20:48:35.000Z', 'message': '@YouTubeIndia now my account is suspended..nI am not able to login in YouTube..n@ytcreators @GoogleIndia', 'tweet_ID': '1242191536869085184'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T21:06:35.000Z', 'message': "@UTGCOfficial We're here to help, looks like your channel is up & running. Mind sharing your channel URL with us? You can also send screenshots, so we can point you in the right direction. nnNote: Please don't share any personal info (e.g. email address) bc this is a third-party platform.", 'tweet_ID': '1242196066298101761'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-23T21:36:35.000Z', 'message': "@TeamYouTube https://www.youtube.com/user/utkarsh231nnHere's my channel urlnnAnd this error I am getting..nIt's say your account is suspended in pcn@TeamYouTube link", 'tweet_ID': '1242203614531076096'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T22:32:08.000Z', 'message': "@UTGCOfficial Hmm, it seems your channel is working just fine. Is it showing you're suspended across devices or browsers? Try restarting your phone, checking for Android updates or updating the app. More steps here: https://web.archive.org/web/20200309003741/https://support.google.com/googleplay/answer/2668665?hl=en Hope this gets resolved.", 'tweet_ID': '1242217596176433154'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-24T14:20:56.000Z', 'message': '@TeamYouTube Still not able to login on YouTube..nStill show your account is suspendednPlz do something...', 'tweet_ID': '1242456368553975811'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T18:20:32.000Z', 'message': '@UTGCOfficial Thanks for all the info – the next step is to reach out to our Creator Support team by filling out this form: https://support.google.com/youtube/answer/3545535?visit_id=637232299706432775-3463997838&rd=1 They can help you get your account back. Hope this helps.', 'tweet_ID': '1242516663561584644'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-24T18:46:17.000Z', 'message': "@TeamYouTube It's not working, I am not able to login in my YouTube account, how can I new brand channel ID. And my channel is not hacked, I got 11 community guidelines strike on video which doesn't belong to my channel", 'tweet_ID': '1242523145229213701'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T20:48:35.000Z', 'duration': '19:31:51.0', 'messageCount': '8', 'sessionID': 'YoT7IlLCp6HqCn4WJVDK_2'} |
{'doc_id': '2138', 'turn': '2', 'tweet_ID': '1245479909444800512', 'url': 'https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105', 'url_utterance': "@DCCelebrity We don't tolerate price gouging. Our trust teams are working around the clock to ensure listings comply with our policy. Our proactive stance can be seen here: https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace You're also able to report specific listings here: https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 ~Allen"} | [{'client': 'DCCelebrity', 'datetime': '2020-04-01T20:11:50.000Z', 'message': 'Its time to regulate @eBay -- @realDonaldTrump @DonaldJTrumpJr @SpeakerPelosi @SenSchumer #pricegouging @tkradio @Michaeljonair @babesandballers link', 'tweet_ID': '1245443777231294465'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-04-01T20:11:50.000Z', 'duration': '02:23:34.0', 'messageCount': '2', 'sessionID': 'kEgGgVJ3YxpY4Oh3HemT_2'} |
{'doc_id': '1133', 'turn': '2', 'tweet_ID': '1242240312359223298', 'url': 'https://web.archive.org/web/20200309023630/https://support.google.com/youtube/answer/187602', 'url_utterance': '@myusualmelegit Thanks for the tag, estimated earnings are subject to change over time (data is delayed by 48 hrs) & finalized earnings are injected in AdSense. More info: https://web.archive.org/web/20200309023630/https://support.google.com/youtube/answer/187602 To analyze more of this, you can get in touch w/ our Creator Support team: https://support.google.com/youtube/answer/3545535'} | [{'client': 'myusualmelegit', 'datetime': '2020-03-23T13:58:24.000Z', 'message': "@ytcreators @YouTubeGaming @YouTube Can someone please tell me why our adsense has been delayed? In this time of crisis every bit helps and although two days may not seem like a lot to some it means bills don't get paid for others. nHere is my URL-nhttps://www.youtube.com/channel/UCtM-PdalU0MESFsPh6_jG-A?view_as=subscribernThanks!", 'tweet_ID': '1242088308412502016'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T13:58:24.000Z', 'duration': '10:04:00.0', 'messageCount': '2', 'sessionID': 'Bmbe7sOqLkdAsKLqgVej'} |
{'doc_id': '1725', 'turn': '2', 'tweet_ID': '1240690011235708930', 'url': 'https://web.archive.org/web/20200401221121/https://help.minecraft.net/hc/en-us/articles/360035130871-Realms-connection-issues-Java-Edition', 'url_utterance': '@Sintinerus For Realms connection issues, you may want to visit our connection issues help pages and try out the troubleshooting steps. For the Bedrock editions please visit https://web.archive.org/web/20200401215903/https://help.minecraft.net/hc/en-us/articles/360034754132-Minecraft-Realms-connection-issues and for Java Edition please visit https://web.archive.org/web/20200401221121/https://help.minecraft.net/hc/en-us/articles/360035130871-Realms-connection-issues-Java-Edition ^TM'} | [{'client': 'Sintinerus', 'datetime': '2020-03-18T19:33:24.000Z', 'message': "@MojangSupport Are the authentication servers up? I'm having issues with my server I host giving people bad login, it happens at random. Sometimes people are able to login and play, othertimes they get the failed to login: Bad Login", 'tweet_ID': '1240360674791849984'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-18T19:33:24.000Z', 'duration': '21:48:40.0', 'messageCount': '2', 'sessionID': 'oiea7i23dUXrxGTzbApV_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1194968934816141314', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@Weirdlittledude Hi Shreyas. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'Weirdlittledude', 'datetime': '2019-11-14T13:04:46.000Z', 'message': "@Google guys someone is trying to get into my Google account, can you help me? It's been 2 weeks and I keep getting notifications.", 'tweet_ID': '1194964389608247296'}] | {'company': 'Google', 'conversationDateTime': '2019-11-14T13:04:46.000Z', 'duration': '00:18:04.0', 'messageCount': '2', 'sessionID': 'g9wZEgNbVSvllQJWBxu9_2'} |
{'doc_id': '8515', 'turn': '6', 'tweet_ID': '1239634150702952450', 'url': 'https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One', 'url_utterance': '@beantown84 Please try this: https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One *MS'} | [{'client': 'beantown84', 'datetime': '2020-03-16T19:09:44.000Z', 'message': '@RockstarSupport why can’t I log in to my account even after I changed my password? N it’s saying Rockstar game services are unavailable how long till this is fixed', 'tweet_ID': '1239629945112088577'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-16T19:13:45.000Z', 'message': '@beantown84 Please let us know the platform you are experiencing this on so we can help further. *MS', 'tweet_ID': '1239630955851235330'}, {'client': 'beantown84', 'datetime': '2020-03-16T19:14:19.000Z', 'message': '@RockstarSupport Xbox1', 'tweet_ID': '1239631099036344320'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-16T19:15:02.000Z', 'message': '@beantown84 Please try the steps outlined in this article to resolve your Xbox One issue: https://support.rockstargames.com/articles/204233953/Basic-Troubleshooting-for-the-Xbox-One-Console *MS', 'tweet_ID': '1239631279093616647'}, {'client': 'beantown84', 'datetime': '2020-03-16T19:17:41.000Z', 'message': '@RockstarSupport It’s saying rockstar game services are unavailable', 'tweet_ID': '1239631946629685249'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-16T19:09:44.000Z', 'duration': '00:16:43.0', 'messageCount': '6', 'sessionID': 'RzKDHqZ9pxwi5nomypfN_2'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1239949196259667969', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@Big_Bad_Boogy If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *SR'} | [{'client': 'Big_Bad_Boogy', 'datetime': '2020-03-17T16:17:12.000Z', 'message': '@RockstarSupport why that i buy two megalodon shark cash cards and only one got deposited in my account on the ps4', 'tweet_ID': '1239948912708014086'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-17T16:17:12.000Z', 'duration': '00:01:08.0', 'messageCount': '2', 'sessionID': 'VuXc7VzXGfUuhhPGlpU7_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1237695938338177024', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@Argentea7 Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'Argentea7', 'datetime': '2020-03-11T10:37:06.000Z', 'message': "@Google i got notification through my handphone that i tried to sign in to my google account which i didn't. The location of sign in was in sumatra, far away from my place, twice. I said no for both notification. I do hope that my account is secure.", 'tweet_ID': '1237688995783397376'}] | {'company': 'Google', 'conversationDateTime': '2020-03-11T10:37:06.000Z', 'duration': '00:27:35.0', 'messageCount': '2', 'sessionID': 'hM6xb5a9fTb2eNPpcQf0_2'} |
{'doc_id': '8443', 'turn': '6', 'tweet_ID': '1227758452744900609', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@_mhszA_ Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *MM'} | [{'client': '_mhszA_', 'datetime': '2020-02-12T23:12:48.000Z', 'message': "@RockstarSupport it's been 3 weeks now and I can't log in to GTA online. It tells me something about content can't be downloaded or Rockstar is unavailable. I need to play my game. I missed the 2 mil you guys were giving because of that", 'tweet_ID': '1227732313875808256'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-12T23:14:57.000Z', 'message': '@_mhszA_ Please let us know the platform you are experiencing this on so we can help further. *SR', 'tweet_ID': '1227732854014185474'}, {'client': '_mhszA_', 'datetime': '2020-02-12T23:15:33.000Z', 'message': '@RockstarSupport Ps4', 'tweet_ID': '1227733007555010560'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-12T23:16:47.000Z', 'message': '@_mhszA_ Please take a look at this article for assistance: https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4 *SR', 'tweet_ID': '1227733317518340096'}, {'client': '_mhszA_', 'datetime': '2020-02-13T00:55:32.000Z', 'message': "@RockstarSupport Nothing worked. Still can't log in", 'tweet_ID': '1227758167397892097'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-12T23:12:48.000Z', 'duration': '01:43:52.0', 'messageCount': '6', 'sessionID': 'rjeVabXPJTafQVs0xBRm_2'} |
{'doc_id': '0993', 'turn': '4', 'tweet_ID': '1242129559170043904', 'url': 'https://web.archive.org/web/20200307150828/https://support.google.com/google-ads/answer/2375431?hl=en', 'url_utterance': '@MediaMirth Creator Studio shows public & private combined, but you actually need 4k public hours alone to be eligible to YPP. Also, a view can only be counted from Google Ads, if a viewer takes a related action to YouTube. Check this article for more info: https://web.archive.org/web/20200307150828/https://support.google.com/google-ads/answer/2375431?hl=en'} | [{'client': 'MediaMirth', 'datetime': '2020-03-21T04:57:14.000Z', 'message': "@YouTube nnHi,nnOur YouTube channel Pallis and Pakodas has 4.1k watch hours. But, in the monetization page it's showing just 1.4k watch hours. We have run a google ad campaign. Please clarify the same. When can i apply for monetization?", 'tweet_ID': '1241227346343936000'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-21T16:58:13.000Z', 'message': "@MediaMirth Hi there – your channel page shows data about views for public videos, while YT Analytics includes data for videos of all privacy statuses, this is why it's often higher. Also, here is a helpful article on YPP: https://support.google.com/youtube/answer/72851#eligibility Hope this helps.", 'tweet_ID': '1241408784569978885'}, {'client': 'MediaMirth', 'datetime': '2020-03-23T12:00:07.000Z', 'message': '@TeamYouTube Hi,nnMy YouTube analytics shows 4.6k watch hours, but the monetization page shows just 2.3k watch hours. How long would it take to get the figures right? and also pls confirm the views through google ads would come into count or not', 'tweet_ID': '1242058543491985416'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-21T04:57:14.000Z', 'duration': '11:45:05.0', 'messageCount': '4', 'sessionID': 'lKWAnRuHsa1ep1o87jvS_2'} |
{'doc_id': '1995', 'turn': '4', 'tweet_ID': '1238908293608808448', 'url': 'https://web.archive.org/web/20200403061243/https://www.hulu.com/series/devs-fd2f6cc3-dafc-4741-ae2e-d86494f3ca51', 'url_utterance': "@CarlyeDozier Oooh ok! If you haven't started it yet, we have the 1st 3 eps of Devs here: https://web.archive.org/web/20200403061243/https://www.hulu.com/series/devs-fd2f6cc3-dafc-4741-ae2e-d86494f3ca51 The Most Dangerous Animal of All is full of mystery (https://web.archive.org/web/20200407051254/https://www.hulu.com/series/the-most-dangerous-animal-of-all-9a6e8380-72c4-45c4-b3c9-5bff434d4eb5). We also have a ton of 90 Day Fiancé available here: https://web.archive.org/web/20200331033321/https://www.hulu.com/series/90-day-fiance-040d7329-47f5-48cc-9ed8-f9528c70926e We hope you enjoy!"} | [{'client': 'CarlyeDozier', 'datetime': '2020-03-14T18:01:51.000Z', 'message': 'Well now that school is canceled I need new Netflix/Hulu shows! Anyone got any recommendations?', 'tweet_ID': '1238888085364056067'}, {'agent': 'hulu_support', 'datetime': '2020-03-14T18:51:07.000Z', 'message': "@CarlyeDozier Hey, Carlye — Hulu here! We'd love to help you find something to watch — just let us know what kinds of shows you're interested in and we'll take it from there!", 'tweet_ID': '1238900481893818368'}, {'client': 'CarlyeDozier', 'datetime': '2020-03-14T19:09:29.000Z', 'message': '@hulu_support I love suspense thrillers, crime shows and reality tv!', 'tweet_ID': '1238905106944458752'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-14T18:01:51.000Z', 'duration': '01:20:18.0', 'messageCount': '4', 'sessionID': 'SUIsOP64eB9Y56R0BDEW'} |
{'doc_id': '9172', 'turn': '2', 'tweet_ID': '1160355031796899840', 'url': 'https://helpx.adobe.com/in/premiere-pro/kb/no-sound-playback-premiere-pro.html', 'url_utterance': "@taylorstakes Hi Taylor, we're so sorry for the trouble you have with the app. Please check this link to fix the issue: https://helpx.adobe.com/in/premiere-pro/kb/no-sound-playback-premiere-pro.html Let us know how it goes. Thanks! ^SU"} | [{'client': 'taylorstakes', 'datetime': '2019-08-11T00:47:31.000Z', 'message': 'Hi, @Adobe @creativecloud @AdobePremiere @Adobe can y’all please fix this bug? It’s gotten so bad I can’t even use Premiere. No sound. Cleared cache. Changed outputs. Nothing on your support sure works. Help! link', 'tweet_ID': '1160352005778526208'}] | {'company': 'AdobeCare', 'conversationDateTime': '2019-08-11T00:47:31.000Z', 'duration': '00:18:44.0', 'messageCount': '2', 'sessionID': 'sfPRnC1oLQoFKO23diiv'} |
{'doc_id': '2071', 'turn': '2', 'tweet_ID': '1240931113528373248', 'url': 'https://web.archive.org/web/20200404125855/https://support.zoom.us/hc/en-us/articles/203276937-Using-Personal-Meeting-ID-PMI-', 'url_utterance': '@Jamie71018484 Hi Jamie, yes this is possible. More details on how to schedule a recurring meeting here: https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-Recurring-Meetings and how to use the personal meeting ID here: https://web.archive.org/web/20200404125855/https://support.zoom.us/hc/en-us/articles/203276937-Using-Personal-Meeting-ID-PMI-'} | [{'client': 'Jamie71018484', 'datetime': '2020-03-20T03:02:54.000Z', 'message': '@zoom_us is it possible to schedule a recurring meeting that uses my personal meeting ID?', 'tweet_ID': '1240836183023853568'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-20T03:02:54.000Z', 'duration': '06:17:13.0', 'messageCount': '2', 'sessionID': 'ABMshPOxydSU8CX6dIOs_2'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1240788007306870785', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@mauricio_gsd Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MM'} | [{'client': 'mauricio_gsd', 'datetime': '2020-03-19T23:49:12.000Z', 'message': '@RockstarSupport I've tried several times launching the game from steam and this message keeps appearing "Activation requires an internet connection and you are in offline mode. Your offline activation data could not be loaded... etc". Can't play, help :c', 'tweet_ID': '1240787436940275713'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T23:49:12.000Z', 'duration': '00:02:16.0', 'messageCount': '2', 'sessionID': 'HZs0QFOWgwgzmO00lGWv_2'} |
{'doc_id': '1648', 'turn': '4', 'tweet_ID': '1241551250002452480', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@dezidoesit Our apologies! That definitely isn't the experience we want you to have. If you continue to run into tech issues after trying those steps (https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-), please call/chat: https://help.hulu.com/s/contactsupport?utm_source=vxtwitter&utm_medium=reactive&utm_campaign=reply Once there, follow the prompts and then select “I still need help”!"} | [{'client': 'MrsCutie88', 'datetime': '2020-03-20T01:13:56.000Z', 'message': '@hulu_support did you fix the crashing problem with Samsung tv yet?', 'tweet_ID': '1240808763348512768'}, {'agent': 'hulu_support', 'datetime': '2020-03-20T13:05:02.000Z', 'message': '@MrsCutie88 Apologies for the trouble, Salena! We recommend working through these steps: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- Any difference? If not, please follow the prompts here: https://help.hulu.com/s/contactsupport?utm_source=vxtwitter&utm_medium=reactive&utm_campaign=reply to call/chat with us so that we can investigate this further for you.', 'tweet_ID': '1240987714738061313'}, {'client1': 'dezidoesit', 'datetime': '2020-03-21T21:31:21.000Z', 'message': '@hulu_support What’s the point of having Hulu if I have to perform these steps every other day for the app to work', 'tweet_ID': '1241477521545314304'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-20T01:13:56.000Z', 'duration': '01:10:23.0', 'messageCount': '4', 'sessionID': 'MaWVy4SM1yOhpM5hP0lp_2'} |
{'doc_id': '1679', 'turn': '4', 'tweet_ID': '1243987813441339392', 'url': 'https://web.archive.org/web/20200401212153/https://creatoracademy.youtube.com/page/lesson/advertiser-friendly', 'url_utterance': "@kaymaldo If your videos were confirmed by manual review to have limited ads, here's an ad-friendly guidelines to help you have more insight: https://web.archive.org/web/20200401212153/https://creatoracademy.youtube.com/page/lesson/advertiser-friendly You can also use this questionnaire to self-rate your content: https://web.archive.org/web/20200401215052/https://support.google.com/youtube/answer/9194476 Hope this helps clarify."} | [{'client': 'kaymaldo', 'datetime': '2020-03-28T18:29:08.000Z', 'message': '@TeamYouTube hi I need help with a video that has been demonized for no reason. Can you please connect me with someone?', 'tweet_ID': '1243968378974470144'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T19:02:43.000Z', 'message': "@kaymaldo Thanks for reaching out – the monetization icon is applied automatically via machine learning technology, so mistakes happen sometimes. If you think it’s an error, you can request a review and we'll take a look + update it if needed. Here's how: https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/7083671", 'tweet_ID': '1243976832887685120'}, {'client': 'kaymaldo', 'datetime': '2020-03-28T19:06:21.000Z', 'message': '@TeamYouTube I already requested a review and it was confirmed to be not suitable for advertisers. The video is literally a livestream of me giving movie and tv recommendations and positive tips for getting through staying at home. There’s zero inappropriate content in it.', 'tweet_ID': '1243977745610215424'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T18:29:08.000Z', 'duration': '01:17:13.0', 'messageCount': '4', 'sessionID': 'ZkrEtTMCcG7iy6Qspw2M_2'} |
{'doc_id': '8021', 'turn': '2', 'tweet_ID': '1245391148346114050', 'url': 'https://support.google.com/youtube/answer/6051134?hl=en', 'url_utterance': "@Robertfunrock We always validate views and the legitimacy of accounts added on your subs count. This is to make sure that our site metrics are free of spam. Here's more on subs count: https://support.google.com/youtube/answer/6051134?hl=en and more on view count: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785 Hope this helps clarify."} | [{'client': 'Robertfunrock', 'datetime': '2020-04-01T16:15:33.000Z', 'message': 'Someone please tell my why @Youtube is glitched. I day ago: 1.4k subs, new video has 134 views. Today: 1.39k subscribers, new video 94 views.?', 'tweet_ID': '1245384314797334528'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T16:15:33.000Z', 'duration': '00:27:09.0', 'messageCount': '2', 'sessionID': 'QWbVoxLU9BJPdTWZ5gxS'} |
{'doc_id': '1637', 'turn': '2', 'tweet_ID': '1245772045633359872', 'url': 'https://web.archive.org/web/20200401202352/http://amzn.to/NAReturns', 'url_utterance': "@itsPuz Oh no! We're sorry to hear of the poor experience. To clarify, who was the carrier of this order? You can see here: https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders Alternatively. you can view all available options here: https://web.archive.org/web/20200401202352/http://amzn.to/NAReturns Please keep us in the loop! ^SR"} | [{'client': 'itsPuz', 'datetime': '2020-04-02T17:46:38.000Z', 'message': 'I purchased a NEW @ASUS monitor from @amazon a week ago. Totally fine with waiting due to the virus and what not. Though what came was this open box. I didn’t buy recertified or refurbished, I bought NEW. I feel fleeced. Who can even return a product easily right now? link', 'tweet_ID': '1245769622755950593'}] | {'company': 'AmazonHelp', 'conversationDateTime': '2020-04-02T17:46:38.000Z', 'duration': '00:09:37.0', 'messageCount': '2', 'sessionID': 'N5OZoOnDkFn7jMdqY6yY_2'} |
{'doc_id': '1902', 'turn': '2', 'tweet_ID': '1244703930359169027', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': "@CouchTeamGaming Thanks for sending our way, let us know if you're getting a specific error message? Without revealing your email address, give us the exact wording & we'll try and point you in the right direction. This guide may also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620nnKeep us posted."} | [{'client': 'CouchTeamGaming', 'datetime': '2020-03-30T17:43:46.000Z', 'message': "hey @TeamYouTube I can't login to my YT/Google account, please help.", 'tweet_ID': '1244681741354315777'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-30T17:43:46.000Z', 'duration': '01:55:59.0', 'messageCount': '2', 'sessionID': 'js07LmLmrK698fqTu8tu'} |
{'doc_id': '1799', 'turn': '4', 'tweet_ID': '1245497093214609408', 'url': 'https://web.archive.org/web/20200401231814/https://support.google.com/youtube/answer/1311392', 'url_utterance': "@EanandSean Hi again – we can't share more specifics/give advice as that could also benefit those not playing by the rules. It would be best to read through our policies again and apply them to your current/future content to strengthen your application: https://web.archive.org/web/20200401231814/https://support.google.com/youtube/answer/1311392"} | [{'client': 'EanandSean', 'datetime': '2020-04-01T22:29:52.000Z', 'message': '@TeamYouTube Any updates on when you guys will be reviewing my channel. Its been 3 months already since I reapply, We are a traveling channel with no strikes! Its been a long wait! Thanks in advance!', 'tweet_ID': '1245478513454522377'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-01T22:48:00.000Z', 'message': '@EanandSean Hi again, as we shared in our last post, this means your channel is being held for additional reviews. Our team doesn’t have any additional info or timelines to share: https://web.archive.org/web/20200401211639/https://support.google.com/youtube/thread/2672477', 'tweet_ID': '1245483078006562820'}, {'client': 'EanandSean', 'datetime': '2020-04-01T22:54:15.000Z', 'message': '@TeamYouTube Is there any way they can tell us what’s the problem with our channel? Why in the fisrt review they dont send an email? It is a specific video they don’t like? All the answers are so general, we dont know what’s going on!', 'tweet_ID': '1245484652573470728'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T22:29:52.000Z', 'duration': '01:13:49.0', 'messageCount': '4', 'sessionID': 'o1aAxuBO3bxKvjpX2AvG_2'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1229466234716114944', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@NeiT_YouTube Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'} | [{'client': 'NeiT_YouTube', 'datetime': '2020-02-17T18:01:00.000Z', 'message': "@RockstarSupport I have a little problem. I don't know whats going on. I can't login. I changed my pasword, restart pc and nothing was happend. Please help. nIt's in Polish language. link", 'tweet_ID': '1229465787590696962'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-17T18:01:00.000Z', 'duration': '00:01:47.0', 'messageCount': '2', 'sessionID': 'yCEEf4CO8CLw1v4nthpX'} |
{'doc_id': '9273', 'turn': '2', 'tweet_ID': '1242238324930158599', 'url': 'https://support.google.com/youtube/answer/3545535', 'url_utterance': '@HafizSa18409004 Thanks for sending our way – you can use this PIN troubleshooter to help with address verification problems: https://support.google.com/adsense/answer/1348257#new_pin You can also get in touch with our Creator Support team for further help: https://support.google.com/youtube/answer/3545535'} | [{'client': 'HafizSa18409004', 'datetime': '2020-03-18T13:39:35.000Z', 'message': '@ytcreators n@YouTube nsir i need help i did not recieve my adress verification letter . I try third time on 27/2/2020 and now AdSense will block my ads please help to verify,nthis is my youtube channel : https://www.youtube.com/channel/UCjVvZYCobyPHPPjIpBHnJeQ?view_as=subscribernemail adress : [email protected]', 'tweet_ID': '1240271634461753344'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-18T13:39:35.000Z', 'duration': '10:14:55.0', 'messageCount': '2', 'sessionID': 'NFEqyL1JSRKfH8wzsQS3_2'} |
{'doc_id': '0173', 'turn': '4', 'tweet_ID': '1242413271510114306', 'url': 'https://web.archive.org/web/20190508114245/https://helpx.adobe.com/contact/phone.html', 'url_utterance': "@carrphotography I'm afraid we don't use email support, but we're happy to try helping you here. Feel free to send us more details so our experts can look into this. You can also contact our Phone support team under https://web.archive.org/web/20190508114245/https://helpx.adobe.com/contact/phone.htmlnThanks. ^LS"} | [{'client': 'carrphotography', 'datetime': '2020-03-23T15:42:11.000Z', 'message': '@AdobePremiere I’ve spent hours on forums without and luck looking for a reason why my new IMac Pro can’t run basic processes without lag or stuttering playback... help!', 'tweet_ID': '1242114425324257287'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T19:44:40.000Z', 'message': '@carrphotography Hi Michael, we’re so sorry to hear this. Can you provide your system details (OS, CPU, RAM, GPU)? We’re here to help, just need more info.xa0Thanks.^Kartika', 'tweet_ID': '1242175451176611846'}, {'client': 'carrphotography', 'datetime': '2020-03-24T11:08:31.000Z', 'message': '@AdobeCare Can I email? Or a phone call would be ideal.', 'tweet_ID': '1242407944622309377'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T15:42:11.000Z', 'duration': '22:56:32.0', 'messageCount': '4', 'sessionID': 'oF8EmeGTC8xTrEYp7K5P'} |
{'doc_id': '2251', 'turn': '4', 'tweet_ID': '1241079118667505664', 'url': 'https://web.archive.org/web/20200407022436/https://www.southwest.com', 'url_utterance': '@jaeBROWN You are welcome. At this time, since it is a fluid situation, we encourage you to continue to monitor https://web.archive.org/web/20200407022436/https://www.southwest.com -Cindy'} | [{'client': 'jaeBROWN', 'datetime': '2020-03-20T18:47:24.000Z', 'message': '@SouthwestAir Our flight leaves from LAX @6:15AM. How early would you suggest we arrive for our flight?', 'tweet_ID': '1241073875841998848'}, {'agent': 'SouthwestAir', 'datetime': '2020-03-20T18:53:37.000Z', 'message': '@jaeBROWN Hey there. Thanks for reaching out. You can always check here: https://www.southwest.com/html/air/airport-information.html?clk=SITESEARCH for suggested airport arrival times and additional information on your departure airport. Enjoy the remainder of your day! -Cindy', 'tweet_ID': '1241075440539729920'}, {'client': 'jaeBROWN', 'datetime': '2020-03-20T18:55:49.000Z', 'message': '@SouthwestAir Thanks! I was sure if anything has changed since the city lockdown.', 'tweet_ID': '1241075993281847296'}] | {'company': 'SouthwestAir', 'conversationDateTime': '2020-03-20T18:47:24.000Z', 'duration': '00:20:50.0', 'messageCount': '4', 'sessionID': 'xxCbtjHpfH7xUjk6ygqg_2'} |
{'doc_id': '1872', 'turn': '2', 'tweet_ID': '1240216272417296386', 'url': 'https://web.archive.org/web/20200402035255/https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053', 'url_utterance': "@ReloadLastSave Hi there, what is your computer configuration? [OS/CPU/Memory/GPU, storage type, GPU driver version]nWhich version of Premiere Pro are you using exactly? https://web.archive.org/web/20200402035255/https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053nLet us know, we're happy to help. Thanks. ^RK"} | [{'client': 'ReloadLastSave', 'datetime': '2020-03-18T09:05:27.000Z', 'message': "Hey @Adobe. Having a problem with Premiere. nnPlayhead doesn't move and sequence crashes. Only way to make it work is if I lower my resolution to under what my system recommends.nnAny thoughts?", 'tweet_ID': '1240202646331559936'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-18T09:05:27.000Z', 'duration': '12:33:20.0', 'messageCount': '2', 'sessionID': 'ojglCyfx9Oh7GUq13jLj'} |
{'doc_id': '2164', 'turn': '4', 'tweet_ID': '1238827435891863553', 'url': 'https://web.archive.org/web/20200406054954/https://www.hulu.com/series/the-young-pope-4add735c-1be9-4fa9-b549-b2aa76fd461e', 'url_utterance': "@DayaShabazz Got it! If you haven't already, check out The Young Pope (https://web.archive.org/web/20200406054954/https://www.hulu.com/series/the-young-pope-4add735c-1be9-4fa9-b549-b2aa76fd461e), The Outsider (https://web.archive.org/web/20200407042554/https://www.hulu.com/series/the-outsider-c4b17c85-cfe1-4ddb-b92b-97c9889b9cde), and Total Bellas (https://web.archive.org/web/20200331041808/https://www.hulu.com/series/total-bellas-de7f15d2-59ee-4eee-9360-7cf20c7b637e). Let us know what you think!"} | [{'client': 'DayaShabazz', 'datetime': '2020-03-14T05:13:14.000Z', 'message': 'What are you watching on Hulu or Netflix??? I need a new binge worthy series .', 'tweet_ID': '1238694656155750400'}, {'agent': 'hulu_support', 'datetime': '2020-03-14T13:43:41.000Z', 'message': "@DayaShabazz Hulu here — we'd love send you some recommendations! If you let us know what kinds of shows you're interested in, we'll take it from there!", 'tweet_ID': '1238823116077490177'}, {'client': 'DayaShabazz', 'datetime': '2020-03-14T13:45:12.000Z', 'message': '@hulu_support The top shows that interest me at the moment is Game of Thrones and the real housewives of Atlanta if you can find anything in between that line let me know', 'tweet_ID': '1238823498258231296'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-14T05:13:14.000Z', 'duration': '08:47:37.0', 'messageCount': '4', 'sessionID': 'u87kCctwhZH5e0VCSaR5'} |
{'doc_id': '0139', 'turn': '2', 'tweet_ID': '1160557372600913921', 'url': 'https://web.archive.org/web/20190405110704/http://apple.co/iTunesStore', 'url_utterance': '@chriscarpets2 We’ll be happy to get you pointed in the right direction. For a refund request, check out: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 For further help, please contact our iTunes Store team here: https://web.archive.org/web/20190405110704/http://apple.co/iTunesStore'} | [{'client': 'chriscarpets2', 'datetime': '2019-08-11T14:11:41.000Z', 'message': '@Apple how do I get a refund on an app that stops working? Developer will not respond.', 'tweet_ID': '1160554381265244160'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-11T14:11:41.000Z', 'duration': '00:11:53.0', 'messageCount': '2', 'sessionID': 'zCbh3ZoOMcu9BhNrRNQa_2'} |
{'doc_id': '8410', 'turn': '2', 'tweet_ID': '1152962273285038080', 'url': 'https://help.yahoo.com/kb/SLN16025.html?redirect=true', 'url_utterance': '@RichardTheAZN In the meantime, you can either create filters(https://help.yahoo.com/kb/SLN15994.html?redirect=true) or block those email addresses.(https://help.yahoo.com/kb/SLN16025.html?redirect=true) -LL'} | [{'client': 'RichardTheAZN', 'datetime': '2019-07-21T15:13:05.000Z', 'message': '@YahooCare Your servers are hosting a @WellsFargo phishing site being sent in unsolicited text messages: http://messagewelsfarg0service30.com', 'tweet_ID': '1152959688557965313'}] | {'company': 'YahooCare', 'conversationDateTime': '2019-07-21T15:13:05.000Z', 'duration': '00:10:16.0', 'messageCount': '2', 'sessionID': 'MMMoRQFCWV1dgJyHui6m_2'} |
{'doc_id': '2399', 'turn': '4', 'tweet_ID': '1242134872896012291', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@LightTheoryLLC We do appreciate you reaching out, however we can not share details for any of our colleagues. The process is to submit the report through https://web.archive.org/web/20200309044115/https://hackerone.com/dropbox but you can also log a ticket through https://web.archive.org/web/20200407112308/https://www.dropbox.com/support if needed.'} | [{'client': 'LightTheoryLLC', 'datetime': '2020-03-21T14:13:27.000Z', 'message': '@Dropbox nnLight Theory LLC would like to Report a Security Flaw in your ServersnnMay we DM it to you or email your Bug Bounty Reward Manager please?nnKindly, nnSalamnnLight Theory LLC', 'tweet_ID': '1241367319550595073'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-23T14:14:38.000Z', 'message': '@LightTheoryLLC Hello there, thanks for reaching out! We’d like to note that we generally handle technical issues. However, feel free to submit your findings here: https://web.archive.org/web/20200309044115/https://hackerone.com/dropbox In the meantime, we’re here if you need anything. Cheers!', 'tweet_ID': '1242092395237445632'}, {'client': 'LightTheoryLLC', 'datetime': '2020-03-23T15:20:41.000Z', 'message': '@DropboxSupport Thanks for the ReplynnLight Theory LLC is not contracted w/ Hacker OnennAlso, Hacker One does not specialize in the vulnerabilities we are reporting to younnMay we simply have the Twitter or Email accnt for your Bug Bounty Reward Manager.nnThe person authorized to pay bounties', 'tweet_ID': '1242109017926877185'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-21T14:13:27.000Z', 'duration': '02:49:59.0', 'messageCount': '4', 'sessionID': 'LeRnxtSPc4PcejoWR7S5_2'} |
{'doc_id': '1891', 'turn': '2', 'tweet_ID': '1240102433398931457', 'url': 'https://web.archive.org/web/20200402081256/https://support.playstation.com/s/article/CE-34878-0?language=en_US', 'url_utterance': "@Kjng0071 Hi there, sorry for the late reply! Just to make sure, did you follow the steps on this article: https://web.archive.org/web/20200402081256/https://support.playstation.com/s/article/CE-34878-0?language=en_US If so, Please start your system in safe mode and rebuild the database: https://web.archive.org/web/20200322202504/https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US This process won't delete any saved data or progress."} | [{'client': 'Kjng0071', 'datetime': '2020-03-17T19:57:00.000Z', 'message': '@AskPlayStation Any help with this? I tried everything on the website and nothing worked link', 'tweet_ID': '1240004227134619655'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-17T19:57:00.000Z', 'duration': '06:30:14.0', 'messageCount': '2', 'sessionID': '3ATlQwBa3TvcooDCltIJ'} |
{'doc_id': '1891', 'turn': '2', 'tweet_ID': '1240102433398931457', 'url': 'https://web.archive.org/web/20200402081256/https://support.playstation.com/s/article/CE-34878-0?language=en_US', 'url_utterance': "@Kjng0071 Hi there, sorry for the late reply! Just to make sure, did you follow the steps on this article: https://web.archive.org/web/20200402081256/https://support.playstation.com/s/article/CE-34878-0?language=en_US If so, Please start your system in safe mode and rebuild the database: https://web.archive.org/web/20200322202504/https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US This process won't delete any saved data or progress."} | [{'client': 'Kjng0071', 'datetime': '2020-03-17T19:57:00.000Z', 'message': '@AskPlayStation Any help with this? I tried everything on the website and nothing worked link', 'tweet_ID': '1240004227134619655'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-17T19:57:00.000Z', 'duration': '20:50:43.0', 'messageCount': '2', 'sessionID': 'r5e5yhRoeQWMGA9qiCe3'} |
{'doc_id': '1660', 'turn': '2', 'tweet_ID': '1240476278177681408', 'url': 'https://web.archive.org/web/20200401204016/https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms', 'url_utterance': '@dawsonvaughn_19 Please check our FAQ at https://web.archive.org/web/20200401204016/https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms If you still require assistance with your Realm, please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'dawsonvaughn_19', 'datetime': '2020-03-18T05:07:34.000Z', 'message': '@MojangSupport I’m having a problem with replacing the world on my realm with it failing every time I try it.', 'tweet_ID': '1240142781760364544'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-18T05:07:34.000Z', 'duration': '22:05:12.0', 'messageCount': '2', 'sessionID': 'mnEL0lXL3St6duVWu0Tt'} |
{'doc_id': '1822', 'turn': '2', 'tweet_ID': '1244639144803999753', 'url': 'https://web.archive.org/web/20200407052147/https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19', 'url_utterance': '@RaphPunk_ With rising heath concerns, many schools are moving to online learning. We're giving our global K-12 and higher ed institutional customers the ability to request "at-home" access for students and faculty. You can find more info here: https://web.archive.org/web/20200407052147/https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19nThanks! ^Stephanie'} | [{'client': 'RaphPunk_', 'datetime': '2020-03-30T14:18:15.000Z', 'message': '@creativecloud My wife is having a hard time getting her students Photoshop/light room for distance learning due to bureaucratic red tape, Can you please help. She has 30+ students dying to learn and take their minds of things but they are unable.n#coronavirus #distancelearning', 'tweet_ID': '1244630019575595018'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-30T14:18:15.000Z', 'duration': '00:50:52.0', 'messageCount': '2', 'sessionID': 'PjzCREqJWTT9brNemMp9'} |
{'doc_id': '1111', 'turn': '4', 'tweet_ID': '1242217596176433154', 'url': 'https://web.archive.org/web/20200309003741/https://support.google.com/googleplay/answer/2668665?hl=en', 'url_utterance': "@UTGCOfficial Hmm, it seems your channel is working just fine. Is it showing you're suspended across devices or browsers? Try restarting your phone, checking for Android updates or updating the app. More steps here: https://web.archive.org/web/20200309003741/https://support.google.com/googleplay/answer/2668665?hl=en Hope this gets resolved."} | [{'client': 'UTGCOfficial', 'datetime': '2020-03-23T20:48:35.000Z', 'message': '@YouTubeIndia now my account is suspended..nI am not able to login in YouTube..n@ytcreators @GoogleIndia', 'tweet_ID': '1242191536869085184'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T21:06:35.000Z', 'message': "@UTGCOfficial We're here to help, looks like your channel is up & running. Mind sharing your channel URL with us? You can also send screenshots, so we can point you in the right direction. nnNote: Please don't share any personal info (e.g. email address) bc this is a third-party platform.", 'tweet_ID': '1242196066298101761'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-23T21:36:35.000Z', 'message': "@TeamYouTube https://www.youtube.com/user/utkarsh231nnHere's my channel urlnnAnd this error I am getting..nIt's say your account is suspended in pcn@TeamYouTube link", 'tweet_ID': '1242203614531076096'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T20:48:35.000Z', 'duration': '19:31:51.0', 'messageCount': '4', 'sessionID': 'YoT7IlLCp6HqCn4WJVDK'} |
{'doc_id': '9549', 'turn': '4', 'tweet_ID': '1241830827656458250', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@michaelparez1 Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MM'} | [{'client': 'michaelparez1', 'datetime': '2020-03-22T20:27:04.000Z', 'message': '@RockstarSupport when i try to launch gta pc I just got the startup launcher screen and then it freezes there', 'tweet_ID': '1241823731196059649'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-22T20:30:13.000Z', 'message': '@michaelparez1 Please let us know what platform you are playing on so we may assist further. *MS', 'tweet_ID': '1241824527283302400'}, {'client': 'michaelparez1', 'datetime': '2020-03-22T20:35:25.000Z', 'message': '@RockstarSupport i launch through steam but when the launcher opens i get stuck here and it doesnt respond link', 'tweet_ID': '1241825834400460804'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-22T20:27:04.000Z', 'duration': '00:28:12.0', 'messageCount': '4', 'sessionID': 'hkhFyuL5bhvNiGyF1LpI_2'} |
{'doc_id': '0846', 'turn': '2', 'tweet_ID': '1159984450782019584', 'url': 'https://web.archive.org/web/20200225122558/https://support.playstation.com/s/article/NP-36006-5?language=en_US', 'url_utterance': '@JESOSCHRIST Sorry to hear that you are not able to access to the games. In this case it will be necessary that you delete the user. You can check information of the error code here: https://web.archive.org/web/20200225122558/https://support.playstation.com/s/article/NP-36006-5?language=en_US More info of how to delete an user here: https://web.archive.org/web/20200224060734/https://support.playstation.com/s/article/User-Profiles-on-PS4?language=en_US'} | [{'client': 'JESOSCHRIST', 'datetime': '2019-08-09T01:00:51.000Z', 'message': '@AskPlayStation hello there. My PlayStation account keeps logging me out of the account when I try to go on game and I don’t know why? I tried searching the error code on the ps website but nothing came up. link', 'tweet_ID': '1159630587172282368'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-09T01:00:51.000Z', 'duration': '23:26:08.0', 'messageCount': '2', 'sessionID': 'jeM2SjLyZdtQPn2ato6G'} |
{'doc_id': '1673', 'turn': '10', 'tweet_ID': '1242915512268570633', 'url': 'https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile', 'url_utterance': '@paddingtonkt Since this is a trial subscription initiated from the mobile app, we’d suggest following getting screenshots of these steps: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Keep us posted!'} | [{'client': 'paddingtonkt', 'datetime': '2020-03-23T18:04:31.000Z', 'message': "@DropboxSupport I'm trying to cancel my free trail but I can't. Can you help?", 'tweet_ID': '1242150247037636609'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-23T18:29:05.000Z', 'message': '@paddingtonkt Hi there, thanks for reaching out! If you upgraded using the Dropbox page, please try the following steps: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial However, if you upgraded using the Dropbox mobile application, please check the following link: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Let us know how it goes!', 'tweet_ID': '1242156429940752392'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:18:12.000Z', 'message': "@DropboxSupport Hi team. I am following the instructions set for the upgrade from the app and I still can't cancel. Can you help or do it for me?", 'tweet_ID': '1242833168006287362'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T15:33:21.000Z', 'message': '@paddingtonkt When you upgrade via the app on your mobile device, your subscription is administered by the app store platform directly. But we’d like to see how we can help! Can you please send us a screenshot of what you see when trying to cancel? Thanks!', 'tweet_ID': '1242836978737074177'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:47:09.000Z', 'message': "@DropboxSupport Hello. The subscription isn't theren.. but I've had an email about it...sorry but I'm totally confused link", 'tweet_ID': '1242840454330306560'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T16:27:00.000Z', 'message': '@paddingtonkt Alright then! Can you please take a screenshot this page: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan so we can have a clear picture of the subscription?', 'tweet_ID': '1242850483150209024'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T18:54:31.000Z', 'message': '@DropboxSupport link', 'tweet_ID': '1242887605013839874'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T19:23:05.000Z', 'message': '@paddingtonkt Thank you for that! When you follow the steps to cancel it on your end, could you share a series of screenshots of what you see? Having a visual could help us guide you more efficiently. Keep us posted!', 'tweet_ID': '1242894796450148358'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T20:41:05.000Z', 'message': '@DropboxSupport From doing it on the app or on the website?', 'tweet_ID': '1242914424568119304'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-23T18:04:31.000Z', 'duration': '16:03:28.0', 'messageCount': '10', 'sessionID': 'h7qXXA9nfE8LAO3B0xjd_4'} |
{'doc_id': '2290', 'turn': '4', 'tweet_ID': '1237831587187720192', 'url': 'https://web.archive.org/web/20200407035543/https://www.hulu.com/series/looking-for-alaska-de237b2b-f39a-437a-ab5c-610c50298c20', 'url_utterance': "@thoughtsfeels00 Ooo! Ok, if you haven't watched it already, Younger is amazing (https://web.archive.org/web/20200331033315/https://www.hulu.com/series/younger-a7e04b8d-3363-479f-ba54-e2901eada2ad), Looking for Alaska has a good dose of drama and romance (https://web.archive.org/web/20200407035543/https://www.hulu.com/series/looking-for-alaska-de237b2b-f39a-437a-ab5c-610c50298c20), and The Bold Type is fun & has a little bit of everything (https://web.archive.org/web/20200407035438/https://www.hulu.com/series/the-bold-type-45c40273-0742-4324-af23-db4a484b3af3). We hope you enjoy!!"} | [{'client': 'thoughtsfeels00', 'datetime': '2020-03-11T18:54:40.000Z', 'message': "what are some good shows i can start watching on netflix, hulu, or amazon prime video? please help i'm desperate lol", 'tweet_ID': '1237814214388936704'}, {'agent': 'hulu_support', 'datetime': '2020-03-11T19:07:14.000Z', 'message': "@thoughtsfeels00 Hulu here — we would love send you some recommendations! Just let us know what kinds of shows you're interested in and we'll take it from there!", 'tweet_ID': '1237817373865979906'}, {'client': 'thoughtsfeels00', 'datetime': '2020-03-11T19:34:55.000Z', 'message': "@hulu_support y'all are the best thank you! i like stuff with a bit of romance and drama, also comedy and action. a couple of shows i like are jane the virgin and atypical.", 'tweet_ID': '1237824343578570752'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-11T18:54:40.000Z', 'duration': '01:09:02.0', 'messageCount': '4', 'sessionID': '6ELcY9wwcWn7stIkeqsY_2'} |
{'doc_id': '1307', 'turn': '2', 'tweet_ID': '1160808236687208448', 'url': 'https://web.archive.org/web/20200318072057/https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account', 'url_utterance': '@specialagtgibbs Hey Ron. Thanks for your question. If the account is not used for over 12 months, it is quite likely that it is disabled. https://web.archive.org/web/20200318072057/https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account But yes! 🙂 You can always create a new Dropbox account with your new email address. https://help.dropbox.com/accounts-billing/create-delete/create-account Cheers!'} | [{'client': 'specialagtgibbs', 'datetime': '2019-08-10T03:43:58.000Z', 'message': "@DropboxSupport Hello. I've had this account for several years, but have never actually used it. I use my yahoo email for the account. Would it be better if I set up a new account using my gmail?", 'tweet_ID': '1160034025312047105'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-08-10T03:43:58.000Z', 'duration': '03:16:27.0', 'messageCount': '2', 'sessionID': 'LXPEXtf6amgqHflDB8Eu'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1244308964273262594', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@Richard74079940 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'} | [{'client': 'L35TA91', 'datetime': '2020-03-29T16:55:10.000Z', 'message': '@RockstarSupport Is there an issue with the rockstar launcher my RedDead Redemption 2 is not showing as I own it, redeemed it back in June', 'tweet_ID': '1244307121853923329'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-29T16:55:10.000Z', 'duration': '00:07:19.0', 'messageCount': '2', 'sessionID': '2DRRFVFn0rgkfh2xcI25'} |
{'doc_id': '9273', 'turn': '2', 'tweet_ID': '1242478074148552711', 'url': 'https://support.google.com/youtube/answer/3545535', 'url_utterance': "@akfallible We know our automated system can make mistakes, so please continue to request for a manual review if you think there's an error. More about it here: https://web.archive.org/web/20200311211644/https://support.google.com/youtube/answer/7687980?hl=en If you experience specific issues with the program, reach out to Creator Support: https://support.google.com/youtube/answer/3545535"} | [{'client': 'akfallible', 'datetime': '2020-03-24T13:19:09.000Z', 'message': "@TeamYouTube Hey, I'm confused by my self-certify rating. I've rated 19 videos in a row accurately. 2 were wrongly demonetized by an automated review, but then approved for full ads by a human review. Is there a way to fix this? Thanks! link", 'tweet_ID': '1242440821334474752'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T13:19:09.000Z', 'duration': '02:28:02.0', 'messageCount': '2', 'sessionID': 'OnbBMbdmgzn2k3w0aAFq_2'} |
{'doc_id': '0619', 'turn': '2', 'tweet_ID': '1157018083929796608', 'url': 'https://web.archive.org/web/20191228163728/https://help.dropbox.com/files-folders/restore-delete/recover-older-versions', 'url_utterance': '@JeffRDB Hi Jeff, you can see more detailed information about which user and computer added, deleted, or changed a file by looking at the "previous version history" on the website https://web.archive.org/web/20191228163728/https://help.dropbox.com/files-folders/restore-delete/recover-older-versions . Thanks!'} | [{'client': 'JeffRDB', 'datetime': '2019-08-01T19:40:45.000Z', 'message': '@DropboxSupport hundreds of files were removed from my folder entitled "TWS Trade Reports" and now appear in "deleted items". Why did this happen? It is not something I did.', 'tweet_ID': '1157013318055292928'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-08-01T19:40:45.000Z', 'duration': '00:26:55.0', 'messageCount': '2', 'sessionID': 'JQAOT9oa9yqMe4EnxU6C'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1242855167948664832', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Evandra29190109 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *SR'} | [{'client': 'Evandra29190109', 'datetime': '2020-03-25T16:44:30.000Z', 'message': "@RockstarSupport nnERR_GFX_STATEnnCan't even start the game.nnThe solution Rockstar recommends on their website does not work. No other solutions I've tried work either. What do I do?", 'tweet_ID': '1242854886372491265'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-25T16:44:30.000Z', 'duration': '00:01:07.0', 'messageCount': '2', 'sessionID': 'zZWLFLWZorvMODtBLmuo_2'} |
{'doc_id': '2232', 'turn': '2', 'tweet_ID': '1158360392713871360', 'url': 'https://web.archive.org/web/20200406225456/https://www.apple.com/support/systemstatus', 'url_utterance': '@Nate8523 Hello. Thanks for reaching out. Tap here to check out our System Page page: https://web.archive.org/web/20200406225456/https://www.apple.com/support/systemstatus nnWe’ll be glad to help you by phone. Please call the number nearest you: https://web.archive.org/web/20200404002150/https://support.apple.com/en-us/HT201232'} | [{'client': 'Nate8523', 'datetime': '2019-08-05T09:07:25.000Z', 'message': '@AppleSupport Are there any issues with the Push Certificate Portal? Unable to ulpload any CSR files. link', 'tweet_ID': '1158303483549900800'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-05T09:07:25.000Z', 'duration': '03:46:08.0', 'messageCount': '2', 'sessionID': 'iIU6gD1FZucLWHl65Pz6'} |
{'doc_id': '9761', 'turn': '2', 'tweet_ID': '1229647916249309184', 'url': 'https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-tethered-capture-lightroom.html', 'url_utterance': '@RyanLoco Hi Ryan, sorry to hear about this. Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-tethered-capture-lightroom.html and let us know if that helps? Thanks, ^Akash'} | [{'client': 'RyanLoco', 'datetime': '2020-02-18T00:58:46.000Z', 'message': '@AdobeCare just got new 16" macbook. Catalina 10.15.3 with Lightroom 9.2. Can't tether with 1dxm3, despite reading online that 15.3 should have fixed it. Any ideas? Very frustrating. Thanks!', 'tweet_ID': '1229570919477194753'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-18T00:58:46.000Z', 'duration': '21:06:35.0', 'messageCount': '2', 'sessionID': '96Fr2eYTvd7UoK6UdGfe'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1231995994994331650', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@HellfireStreams If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'} | [{'client': 'HellfireStreams', 'datetime': '2020-02-24T06:47:28.000Z', 'message': 'I bought a $50 shark card 5 days ago and still haven’t received my money or bonus that’s going on right now what the hell @RockstarSupport @RockstarGames link', 'tweet_ID': '1231832999454486528'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-24T06:47:28.000Z', 'duration': '10:47:41.0', 'messageCount': '2', 'sessionID': 'ygJfbNIOwuZxkt1XfYnV'} |
{'doc_id': '9170', 'turn': '9', 'tweet_ID': '1230884511493304320', 'url': 'https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-perform-an-in-place-upgrade-with-windows-10/7f0b236e-3c6c-4913-9691-c4baa2a6190a', 'url_utterance': "@abadhya Since the previous resolution didn't work, our last option here is to perform an In-place upgrade to clean up system issues. Please refer to PaulSey’s post on this link: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-perform-an-in-place-upgrade-with-windows-10/7f0b236e-3c6c-4913-9691-c4baa2a6190a 2/4"} | [{'client': 'abadhya', 'datetime': '2020-02-21T12:27:34.000Z', 'message': '@MicrosoftHelps 2020-02 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4532693)nnthis is failing again and again. Pls help.', 'tweet_ID': '1230831426552991752'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-21T13:20:20.000Z', 'message': "@abadhya We'd like to ask further questions for us to isolate the issue and provide the right resolution. May we know the exact error message that you're getting? If possible please send us a screenshot. We'll wait for your reply. 2/2 -Shie", 'tweet_ID': '1230844706394968065'}, {'client': 'abadhya', 'datetime': '2020-02-21T14:00:35.000Z', 'message': '@MicrosoftHelps PFA screenshot. link', 'tweet_ID': '1230854833063641089'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-21T14:29:48.000Z', 'message': '@abadhya It will clear the Windows Update related temporary files, clear the contents of the SoftwareDistribution folder, check the status of Windows Update-related Services, repair and reset Windows Update components and check for pending updates. Let us know the result. 3/3 -Shie', 'tweet_ID': '1230862187746545664'}, {'client': 'abadhya', 'datetime': '2020-02-21T14:45:20.000Z', 'message': "@MicrosoftHelps It didn't work as shared.nnPls share precise fix than random checks. link", 'tweet_ID': '1230866098154885120'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-21T14:58:16.000Z', 'message': "@abadhya In that case, let's try to manually update the KB4532693 for Windows 10 1909, through this link: http://www.catalog.update.microsoft.com/Search.aspx?q=windows%2010%20cumulative%20update%20KB4532693 (Please see the screenshot below) Let us know how it turns out. 2/2 -Shie", 'tweet_ID': '1230869349424128001'}, {'client': 'abadhya', 'datetime': '2020-02-21T15:01:09.000Z', 'message': '@MicrosoftHelps I am afraid as I did try this 5 times in last 3 months. If you insist let me try again, In meantime, pls figure out EXACT STEP than tying random steps.', 'tweet_ID': '1230870078272327680'}, {'client': 'abadhya', 'datetime': '2020-02-21T15:18:33.000Z', 'message': "@MicrosoftHelps As expected it didn't work.nnNow what ? link", 'tweet_ID': '1230874455263432704'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-21T12:27:34.000Z', 'duration': '07:00:33.0', 'messageCount': '9', 'sessionID': 'Kbijb9KOrGmmg0QDPK66'} |
{'doc_id': '1497', 'turn': '2', 'tweet_ID': '1237057672165363720', 'url': 'https://web.archive.org/web/20200331045154/https://www.hulu.com/series/law-order-special-victims-unit-720ef5c1-fc77-4924-98c5-491455a06895', 'url_utterance': "@yeseniabenedit Hey, Yesenia — hope you don't mind us chiming in! For comedies, try Brooklyn Nine-Nine (https://web.archive.org/web/20200402212145/https://www.hulu.com/series/brooklyn-nine-nine-daf48b7a-6cd7-4ef6-b639-a4811ec95232) or The League (https://web.archive.org/web/20200407053357/https://www.hulu.com/series/the-league-6723b153-45c2-43a4-947f-7cc64ef7f2a3). For dramas, try SVU (https://web.archive.org/web/20200331045154/https://www.hulu.com/series/law-order-special-victims-unit-720ef5c1-fc77-4924-98c5-491455a06895) or Lost (https://web.archive.org/web/20200407053611/https://www.hulu.com/series/lost-466b3994-b574-44f1-88bc-63707507a6cb). We hope this helps! 😊"} | [{'client': 'yeseniabenedit', 'datetime': '2020-03-09T16:35:52.000Z', 'message': 'I need a good show to binge watch. What’s a longggggg series that I could watch on @hulu, @netflix, @disneyplus????', 'tweet_ID': '1237054507168784384'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-09T16:35:52.000Z', 'duration': '00:12:35.0', 'messageCount': '2', 'sessionID': 'lZvd2ddhqT1A6eNnwghs_3'} |
{'doc_id': '8811', 'turn': '2', 'tweet_ID': '1239648876321280000', 'url': 'https://manuals.playstation.net/document/en/ps4/settings/license.html', 'url_utterance': '@Steven61361755 Hi, glad to help! Please make sure that you are logged into the account used to purchase the game. Deactivate/reactivate your PS4 as primary, restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html and try to download the game from the website. Steps can be found here: https://web.archive.org/web/20200402141142/https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US'} | [{'client': 'Steven61361755', 'datetime': '2020-03-16T18:02:23.000Z', 'message': '@AskPlayStation My account is [email protected]. I reinitialized my PS4 and after I logged back into my PS account Arkham knight VR disappeared from my library. What gives?', 'tweet_ID': '1239612993438199817'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-16T18:02:23.000Z', 'duration': '02:22:35.0', 'messageCount': '2', 'sessionID': 'pWaBQKGZ1YSqI8aOfgUZ'} |
{'doc_id': '1173', 'turn': '4', 'tweet_ID': '1244022595839803393', 'url': 'https://web.archive.org/web/20200309040559/https://support.google.com/youtube/troubleshooter/3219097', 'url_utterance': '@RandallOlson Hmm, try using this guide to help you sign in to YouTube: https://web.archive.org/web/20200309040559/https://support.google.com/youtube/troubleshooter/3219097 Keep us posted.'} | [{'client': 'RandallOlson', 'datetime': '2020-03-28T21:28:52.000Z', 'message': '@YouTube Hey YouTube I have been trying to get access to my youtube channel for years now and still have no luck. Can I get help with this?', 'tweet_ID': '1244013611548315648'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T21:39:17.000Z', 'message': "@RandallOlson Sorry to hear this – have you already tried regaining access to your account using this form: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin It's best to go through it from a known device where you used to sign in before. More tips here: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know how it goes!", 'tweet_ID': '1244016232069824513'}, {'client': 'RandallOlson', 'datetime': '2020-03-28T21:44:59.000Z', 'message': '@TeamYouTube I have yes, the last place I signed in was my old desktop which is no longer working. I cannot figure out which email it is linked to since it was an old AIM account. I thought I had updated it but when I use that email it creates a new channel.', 'tweet_ID': '1244017667163463680'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T21:28:52.000Z', 'duration': '00:35:42.0', 'messageCount': '4', 'sessionID': 'LLnL5X2Sxejb4paqeCoK_2'} |
{'doc_id': '1951', 'turn': '2', 'tweet_ID': '1244547923360301056', 'url': 'https://web.archive.org/web/20200402233405/https://support.spotify.com/us/article/someone-has-gained-access-to-my-account', 'url_utterance': "@karatetomsays Hey Thomas, we're sorry to hear that! Check out https://web.archive.org/web/20200402233405/https://support.spotify.com/us/article/someone-has-gained-access-to-my-account for what to do next. If you have any issues, just give us a shout /G"} | [{'client': 'karatetomsays', 'datetime': '2020-03-30T08:46:55.000Z', 'message': "@SpotifyCares I've changed my password 3 times and I keep getting emails that someone from a random part of the world is logging into my account.", 'tweet_ID': '1244546636749197312'}] | {'company': 'SpotifyCares', 'conversationDateTime': '2020-03-30T08:46:55.000Z', 'duration': '01:38:54.0', 'messageCount': '2', 'sessionID': 'c1oS5TzxmE69ixdYq9u7'} |
{'doc_id': '1566', 'turn': '2', 'tweet_ID': '1218192169472872451', 'url': 'https://web.archive.org/web/20200331180938/https://www.dropbox.com/forgot', 'url_utterance': '@andrade_gillian Hi Gillian. Sorry to hear about that. Could you review the following link: https://help.dropbox.com/accounts-billing/settings-sign-in/find-account-email including ways to locate the email address of your account? After that, you can request for a password reset: https://web.archive.org/web/20200331180938/https://www.dropbox.com/forgot We hope this helps!'} | [{'client': 'andrade_gillian', 'datetime': '2020-01-17T15:01:16.000Z', 'message': '@DropboxSupport My husband has forgotten both his email and password and we have now lost thousands of pictures can you help with this please', 'tweet_ID': '1218186529304170499'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-01-17T15:01:16.000Z', 'duration': '01:14:06.0', 'messageCount': '2', 'sessionID': '98S1Nq1sWpLSGWnXyb7k_2'} |
{'doc_id': '1822', 'turn': '4', 'tweet_ID': '1243547171116453891', 'url': 'https://web.archive.org/web/20200407052147/https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19', 'url_utterance': '@kemii_ii Sorry to hear that. Our higher education and K-12 institutional customers can request “at-home” access for students & faculty through our registration page. You can find more information on this here: https://web.archive.org/web/20200407052147/https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19 ^LS'} | [{'client': 'kemii_ii', 'datetime': '2020-03-26T18:35:00.000Z', 'message': '@Adobe @AdobeStudents @creativecloud How do we get access to the free Creative Cloud for Students in W. Africa? nBeen trying for days now but nothingnPlease help... I’m losing my mind here 😖', 'tweet_ID': '1243245080657440769'}, {'agent': 'AdobeCare', 'datetime': '2020-03-26T19:53:18.000Z', 'message': '@kemii_ii Hi, have you already contacted us here? https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html Please select the chat button in the lower-right corner of the page. Our account experts will be able to help you out most efficiently. Let us know if you have any questions. Thanks! ^SJ', 'tweet_ID': '1243264787657695233'}, {'client': 'kemii_ii', 'datetime': '2020-03-27T14:19:44.000Z', 'message': '@AdobeCare I haven't been able to reach anyone there since yesterday. it keeps saying "currently experiencing long wait times."nnWhat else can be done?', 'tweet_ID': '1243543229074681857'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-26T18:35:00.000Z', 'duration': '20:00:24.0', 'messageCount': '4', 'sessionID': 'iE0j5oGzCZyL4QRNI2zU_2'} |
{'doc_id': '0426', 'turn': '2', 'tweet_ID': '1191033545340473349', 'url': 'https://web.archive.org/web/20191019232037/https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963', 'url_utterance': "@SaffronHatWorlD Please review https://web.archive.org/web/20191019232037/https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 to confirm refund eligibility. If refundable, you'll first need to cancel and remove the service using https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468 Once canceled and removed from your account, you can contact our live support to assist with a refund request. ^CG"} | [{'client': 'SaffronHatWorlD', 'datetime': '2019-11-03T14:07:18.000Z', 'message': "@GoDaddyHelp I purchased a domain http://movie-online.in which thought it's unused domain but that domain came with ban from govt. Compliance. Please take back this domain and refund me. Domain is accessible with proxy or VPN. I can't work with domain which is blacklisted. link", 'tweet_ID': '1190993862073798656'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2019-11-03T14:07:18.000Z', 'duration': '02:37:42.0', 'messageCount': '2', 'sessionID': 'ugliXHsE9wp445UmALmQ'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1234181411562827778', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@milleronetwo If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'} | [{'client': 'milleronetwo', 'datetime': '2020-03-01T18:18:11.000Z', 'message': '@RockstarSupport I have still not received my tiger shark card that i purchased last night it was the 4.99 card can someone Please tell me how retrieve my purchase thank-you', 'tweet_ID': '1234181154200096770'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-01T18:18:11.000Z', 'duration': '00:01:02.0', 'messageCount': '2', 'sessionID': 'Cyxk8Ho9bBqcWoWjkD2f_2'} |
{'doc_id': '2038', 'turn': '2', 'tweet_ID': '1244792511207485440', 'url': 'https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'url_utterance': "@jk3wl Hmm, make sure that you're signed in to the right account. You can also follow the troubleshooting steps outlined here: https://web.archive.org/web/20200309014742/https://support.google.com/youtube/answer/7435679 If you still need help, we recommend reaching out to our live support team: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292 Hope this gets resolved soon!"} | [{'client': 'jk3wl', 'datetime': '2020-03-31T00:09:18.000Z', 'message': "@YouTube @TeamYouTube Why am I seeing ads on my YT Premium account?nYT app on Roku 4660x, it does not show update available. Version info in picture.nLooking at the community forum, I'm not the only one this is happening to. nWhat's going on?? link", 'tweet_ID': '1244778761461075968'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T00:09:18.000Z', 'duration': '00:54:38.0', 'messageCount': '2', 'sessionID': 'A2LljI9ZxfRwmqjNGSNc_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1133551917760765953', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@NatyCastagnoli Hi Natalia. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'NatyCastagnoli', 'datetime': '2019-05-29T01:48:57.000Z', 'message': '@gmail hi, how can i know if someone try to hacked my account?? I get some test messages with this information but is weird', 'tweet_ID': '1133550767397330945'}] | {'company': 'Google', 'conversationDateTime': '2019-05-29T01:48:57.000Z', 'duration': '00:04:35.0', 'messageCount': '2', 'sessionID': 'ymSISrssaJsJri5ZevtJ_2'} |
{'doc_id': '2197', 'turn': '2', 'tweet_ID': '1161023206104477697', 'url': 'https://web.archive.org/web/20200406164400/https://www.hulu.com/series/parks-and-recreation-93dc18da-96d9-4841-b125-40f901f7e7eb', 'url_utterance': '@CrystalxoLion Hulu here! We suggest checking out Parks and Recreation (https://web.archive.org/web/20200406164400/https://www.hulu.com/series/parks-and-recreation-93dc18da-96d9-4841-b125-40f901f7e7eb) or Brooklyn Nine-Nine (https://web.archive.org/web/20200402212145/https://www.hulu.com/series/brooklyn-nine-nine-daf48b7a-6cd7-4ef6-b639-a4811ec95232). These are both shows that we would totally watch with our moms that are really positive and provide really great laughs!'} | [{'client': 'CrystalxoLion', 'datetime': '2019-08-12T20:40:36.000Z', 'message': 'What should my mom and i binge on hulu or netflix?n Something not sad/ without episodes or issues relating to sickness/funerals etc.', 'tweet_ID': '1161014642354900992'}] | {'company': 'hulu_support', 'conversationDateTime': '2019-08-12T20:40:36.000Z', 'duration': '00:34:01.0', 'messageCount': '2', 'sessionID': 'RcI1wxcxOnnZ3Wk9u1V7'} |
{'doc_id': '1361', 'turn': '4', 'tweet_ID': '1232846478009348096', 'url': 'https://web.archive.org/web/20200323120226/https://support.microsoft.com/en-us/help/4023535/surface-cracked-screen-and-physical-damage-replacement', 'url_utterance': '@YashRaval_1997 2/2 you can use one of your accidental damage claims to replace your Surface for a deductible fee. To learn more about our Surface cracked screen or physical damage replacement policy, please check out this page: https://web.archive.org/web/20200323120226/https://support.microsoft.com/en-us/help/4023535/surface-cracked-screen-and-physical-damage-replacement -Mark'} | [{'client': 'YashRaval_1997', 'datetime': '2020-02-26T05:03:48.000Z', 'message': "My surface laptop 3 screen got cracked in 2 months randomly. Currently using a brand new cracked screen surface laptop 3. Let's hope that microsoft acknowledges this problem and solves it and replaces our devices. @surface @MicrosoftHelps @LinusTech @Dave2D", 'tweet_ID': '1232531689169129472'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-26T09:21:14.000Z', 'message': '@YashRaval_1997 5/5 For clarifications, you may also contact our Surface support team. You may reach them out here: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers They are the best people to speak with in terms of Surface concerns.nnThank you for contacting Microsoft Support. Have a great day! -Ed', 'tweet_ID': '1232596475697401856'}, {'client': 'YashRaval_1997', 'datetime': '2020-02-27T00:05:31.000Z', 'message': "@MicrosoftHelps Thank You for replying. I went to my nearest microsoft store to get my surface laptop 3 replaced but as the screen is cracked, they said that they cannot replace/refund it. I have never dropped my laptop and have always kept it in a laptop sleeve. I didn't crack the screen.", 'tweet_ID': '1232819011374764032'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-26T05:03:48.000Z', 'duration': '10:25:40.0', 'messageCount': '4', 'sessionID': 'X8mqtmIYgfyyxlcMaKY1_2'} |
{'doc_id': '1820', 'turn': '2', 'tweet_ID': '1160557372600913921', 'url': 'https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084', 'url_utterance': '@chriscarpets2 We’ll be happy to get you pointed in the right direction. For a refund request, check out: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 For further help, please contact our iTunes Store team here: https://web.archive.org/web/20190405110704/http://apple.co/iTunesStore'} | [{'client': 'chriscarpets2', 'datetime': '2019-08-11T14:11:41.000Z', 'message': '@Apple how do I get a refund on an app that stops working? Developer will not respond.', 'tweet_ID': '1160554381265244160'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-11T14:11:41.000Z', 'duration': '00:11:53.0', 'messageCount': '2', 'sessionID': 'zCbh3ZoOMcu9BhNrRNQa'} |
{'doc_id': '1740', 'turn': '4', 'tweet_ID': '1149090347269730305', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': "@Rattlesire Hi there, that shouldn't be happening, let's fix this!nCould you try resetting the preferences of Photoshop and let us know if it helps?nhttps://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.htmlnYou may want to backup your settings beforehand: https://helpx.adobe.com/in/photoshop/using/preset-migration.htmlnThansk! ^Sahil"} | [{'client': 'Rattlesire', 'datetime': '2019-07-10T20:04:42.000Z', 'message': 'I am pushing only the E button here. nn@Adobe You wanna help or nah? link', 'tweet_ID': '1149046810700406792'}, {'agent': 'AdobeCare', 'datetime': '2019-07-10T22:00:00.000Z', 'message': '@Rattlesire Hi there, we’re so sorry for the trouble. What app is this? Which operating system/version are you on? Does this happen with all fonts or just this particular font? We’re here to help, just need more info. Thanks! ^Jen', 'tweet_ID': '1149075826660564992'}, {'client': 'Rattlesire', 'datetime': '2019-07-10T22:04:20.000Z', 'message': "@AdobeCare Yes! I actually wrote down a list of troubleshooting things I've done already to try and solve the issue: I am on Windows 7.nn1. Tapping Ctrl twice with text highlighted in case a shortcut was on.n2. Closed and re-opened the program and file.n3. Closed and updated the program.", 'tweet_ID': '1149076918932819971'}] | {'company': 'AdobeCare', 'conversationDateTime': '2019-07-10T20:04:42.000Z', 'duration': '02:53:00.0', 'messageCount': '4', 'sessionID': 'OM6VnlyplZlHAPCKIkpv'} |
{'doc_id': '1804', 'turn': '2', 'tweet_ID': '1239411645589356546', 'url': 'https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1', 'url_utterance': "@marcelfrommd Hi there, we've got your back. What are your system specifications (CPU, GPU, RAM, OS)? Do you get this issue with all the projects? Try changing the renderer to Mercury Playback Engine Software Only. https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1nLet us know if it helps. Thanks. ^NKush"} | [{'client': 'marcelfrommd', 'datetime': '2020-03-15T20:22:23.000Z', 'message': 'anyone know why this green bar is going across my video? its the editor not my clip, i tried a different editor and the screen just went black at that same point? @AdobePremiere @AdobeCare link', 'tweet_ID': '1239285839051571202'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-15T20:22:23.000Z', 'duration': '18:25:05.0', 'messageCount': '2', 'sessionID': 'AZeITRImnej8pnpX76Lp'} |
{'doc_id': '2310', 'turn': '2', 'tweet_ID': '1160664591967412224', 'url': 'https://web.archive.org/web/20200407042903/https://www.hulu.com/series/love-island-uk-e3b93210-7e03-471f-8270-0e17161809a8', 'url_utterance': "@KaitlyWest Hiya! We'd love to help with some reality TV suggestions. Love Island (UK): https://web.archive.org/web/20200407042903/https://www.hulu.com/series/love-island-uk-e3b93210-7e03-471f-8270-0e17161809a8 is a great place to start. If you've seen that already, another good one is The Real Housewives of OC: https://web.archive.org/web/20200407074129/https://www.hulu.com/series/the-real-housewives-of-orange-county-044305b8-9610-4d7f-b600-5f553318fd52 We hope this helps! If you'd like more, let us know!"} | [{'client': 'KaitlyWest', 'datetime': '2019-08-11T14:28:21.000Z', 'message': 'I need a new netflix/hulu show to watch please leave me something 😭❤️ (I love reality tv but suggestions work)', 'tweet_ID': '1160558577771319298'}] | {'company': 'hulu_support', 'conversationDateTime': '2019-08-11T14:28:21.000Z', 'duration': '07:01:16.0', 'messageCount': '2', 'sessionID': 'GSwTCO0yvv8Ni0lOXYnD'} |
{'doc_id': '1820', 'turn': '2', 'tweet_ID': '1242511174060650497', 'url': 'https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084', 'url_utterance': '@hanniekitten007 We’re here to help. You can request a refund here: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 If you run into any issues you can reach out to our billing experts here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'hanniekitten007', 'datetime': '2020-03-24T17:45:12.000Z', 'message': '@AppleSupport I accidentally purchased an item and online support isn’t working', 'tweet_ID': '1242507774778650624'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-24T17:45:12.000Z', 'duration': '00:13:31.0', 'messageCount': '2', 'sessionID': '3ldret0rOCAzUg7wHylI'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1238240823319429120', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@akulasssss If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MM'} | [{'client': 'akulasssss', 'datetime': '2020-03-12T23:08:49.000Z', 'message': '@RockstarSupport @RockstarSupport I’ve purchased 3 shark cards for my cousin to use to play GTA through the pause menu. Even charged my account all 3 times but not a single dollar has been deposited to my GTA account link', 'tweet_ID': '1238240560982511616'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-12T23:08:49.000Z', 'duration': '00:01:03.0', 'messageCount': '2', 'sessionID': 'n8fnYCb1DkljVTMd2O3U'} |
{'doc_id': '8443', 'turn': '5', 'tweet_ID': '1242143688689623041', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Panda60fps Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *MS'} | [{'client': 'Jaredmclaughl10', 'datetime': '2019-09-01T19:15:23.000Z', 'message': '@RockstarSupport I am on xbox one as rebelrednek1997, I have tried so many suggestions and even uninstalled and reinstalled gta v. Every time I try to join a friend it tells me "unable to connect to party session" please help.', 'tweet_ID': '1168240957944295425'}, {'client1': 'Panda60fps', 'datetime': '2020-03-23T10:06:00.000Z', 'message': '@Jaredmclaughl10 @RockstarSupport i have the same problem', 'tweet_ID': '1242029823020720133'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-23T14:40:55.000Z', 'message': '@Panda60fps Please take a look at this article for assistance: https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One *MS', 'tweet_ID': '1242099007415111681'}, {'client1': 'Panda60fps', 'datetime': '2020-03-23T16:58:00.000Z', 'message': '@RockstarSupport @RockstarSupport did everything in the article above still can’t join my friends and keep getting the alert “Unable to connect to party game session”! Any other advice?', 'tweet_ID': '1242133506362392577'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2019-09-01T19:15:23.000Z', 'duration': '3-22:23:04', 'messageCount': '5', 'sessionID': 'XCmKVgC1L1r6KlKqkPVd_2'} |