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{'doc_id': '1841', 'turn': '2', 'tweet_ID': '1240559733272174593', 'url': 'https://web.archive.org/web/20200401235930/https://support.zoom.us/hc/en-us/articles/201362993-Getting-Started-with-iOS', 'url_utterance': "@isaacgrover Hi Isaac, your meetings can be hosted from your smartphone! We don't know which device you have so here are some resources to help you with this. If you have an iOS device: https://web.archive.org/web/20200401235930/https://support.zoom.us/hc/en-us/articles/201362993-Getting-Started-with-iOS If you have an Android device: https://web.archive.org/web/20200402173008/https://support.zoom.us/hc/en-us/articles/200942759-Getting-Started-with-Android"}

[{'client': 'isaacgrover', 'datetime': '2020-03-19T04:38:18.000Z', 'message': '@zoom_us Hi, can meetings be hosted from a smartphone, or is a computer required for hosting?', 'tweet_ID': '1240497802481766401'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-03-19T04:38:18.000Z', 'duration': '04:06:05.0', 'messageCount': '2', 'sessionID': 'lGgPflvT70eUPy5m0gdu'}

{'doc_id': '8466', 'turn': '4', 'tweet_ID': '1243236313513558017', 'url': 'https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/38973007-allow-component-instance-overrides-to-be-inherited', 'url_utterance': "@DavvidB Hi there, I am so sorry for the confusion. This UserVoice(https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/38973007-allow-component-instance-overrides-to-be-inherited) explains your issue better. I'd request you to please upvote and share your comments on this UserVoice. Thanks! ^Rishabh"}

[{'client': 'DavvidB', 'datetime': '2020-03-26T11:33:11.000Z', 'message': "@AdobeXD Hi, when do you plan to get rid of this annoying bug with changing style of instance? It's been reported almost 5 months ago and still nothing. This makes components with any state useless & any prototypes using them a nightmare. Or please advise how to use it properly. link", 'tweet_ID': '1243138927600513025'}, {'agent': 'AdobeCare', 'datetime': '2020-03-26T15:31:49.000Z', 'message': "@DavvidB Hi there, sorry to hear about the trouble. There's a similar discussion going on here (https://community.adobe.com/t5/adobe-xd/design-nested-components-lose-their-text-in-xd/m-p/11003926?page=1#M25889). Please check Peter's response to upvote & share your comment on the UserVoice. This is the best way of communicating with the Product team for suggestions. Thanks! ^RT", 'tweet_ID': '1243198982345625600'}, {'client': 'DavvidB', 'datetime': '2020-03-26T16:21:38.000Z', 'message': "@AdobeCare I believe the link leads to a different topic — about nested components. That's not my point, I'm not nesting anything. I've used instance of a component & changed label. If you use any component, you need to do that. Buttons, text fields, etc, everything can't have the same text", 'tweet_ID': '1243211518465978369'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-26T11:33:11.000Z', 'duration': '06:26:59.0', 'messageCount': '4', 'sessionID': '6eV2y5nRD35PUH4do0Az_2'}

{'doc_id': '9714', 'turn': '4', 'tweet_ID': '1240698424254554112', 'url': 'https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance', 'url_utterance': '@_DONBRO For PC issues, please refer to this article for troubleshooting steps: https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance *MS'}

[{'client': '_DONBRO', 'datetime': '2020-03-19T17:18:29.000Z', 'message': '@RockstarSupport i tried to enter in my account and i cant link', 'tweet_ID': '1240689111066767362'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-19T17:44:03.000Z', 'message': '@_DONBRO Please let us know what platform you are playing on so we may assist further. *MS', 'tweet_ID': '1240695545867300864'}, {'client': '_DONBRO', 'datetime': '2020-03-19T17:47:17.000Z', 'message': '@RockstarSupport I m from pc', 'tweet_ID': '1240696359503552512'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T17:18:29.000Z', 'duration': '00:44:52.0', 'messageCount': '4', 'sessionID': 'stthM6BuKdwmUHEgyWZ5'}

{'doc_id': '8662', 'turn': '6', 'tweet_ID': '1242934065642291201', 'url': 'https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4', 'url_utterance': '@TatisSD23 Empty lobbies usually happen when there is a local network issue. Please try these steps: https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4 *SR'}

[{'client': 'TatisSD23', 'datetime': '2020-03-25T21:52:19.000Z', 'message': '@RockstarSupport I have a question for you guys can you please help?', 'tweet_ID': '1242932349060313088'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-25T21:54:09.000Z', 'message': '@TatisSD23 Please let us know what you are having trouble with and we will be happy to assist. *SR', 'tweet_ID': '1242932813260865537'}, {'client': 'TatisSD23', 'datetime': '2020-03-25T21:56:12.000Z', 'message': '@RockstarSupport Every time I go into GTA 5 servers with people in it everyone starts to leave the lobbies. This usually happens every time I’m 5-10 min into a lobbies. My connection is fine but this happens every time I go into GTA online', 'tweet_ID': '1242933326878408704'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-25T21:57:29.000Z', 'message': '@TatisSD23 Please let us know the platform you are experiencing this on so we can help further. *SR', 'tweet_ID': '1242933650427183106'}, {'client': 'TatisSD23', 'datetime': '2020-03-25T21:57:47.000Z', 'message': '@RockstarSupport PS4', 'tweet_ID': '1242933727031787521'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-25T21:52:19.000Z', 'duration': '00:10:25.0', 'messageCount': '6', 'sessionID': 'fb3WGKSw31uR6TNkKkkH'}

{'doc_id': '1476', 'turn': '4', 'tweet_ID': '1237829470775586817', 'url': 'https://web.archive.org/web/20200331041608/https://www.hulu.com/series/white-collar-58d3d0ce-8d86-4ccd-bd0c-104551448432', 'url_utterance': "@mavsfan1959 Hmm...ok if you haven't checked it out yet, we have a great documentary on Casey Anthony here: https://web.archive.org/web/20200407053125/https://www.hulu.com/series/casey-anthony-an-american-murder-mystery-806c83d2-b8d8-4313-a443-0f6689049273 Lie to Me is a fun one (https://web.archive.org/web/20200407043305/https://www.hulu.com/series/lie-to-me-3ff40a52-bb7f-4c21-9f9d-19e50368778e) and White Collar is a total classic: (https://web.archive.org/web/20200331041608/https://www.hulu.com/series/white-collar-58d3d0ce-8d86-4ccd-bd0c-104551448432). Let us know if we're on the right track!"}

[{'client': 'mavsfan1959', 'datetime': '2020-03-11T18:17:48.000Z', 'message': 'Help! I’m stuck, resting at home, after surgery. I’ve seen all the usual #Netflix, #PrimeVideo, #Hulu, #HBO, & #Showtime series. Can y’all please recommend some of the best kept secret shows. I’M BORED! Only so much #KAG, #Trump2020 cheering I can watch or read about on #Twitter!', 'tweet_ID': '1237804936462831619'}, {'agent': 'hulu_support', 'datetime': '2020-03-11T19:22:38.000Z', 'message': "@mavsfan1959 Hi — Hulu here! We'd love to help you find something to watch — just let us know what kinds of shows you're interested in and we'll take it from there! 😊", 'tweet_ID': '1237821250493390855'}, {'client': 'mavsfan1959', 'datetime': '2020-03-11T19:27:16.000Z', 'message': '@hulu_support Crime, drama. Prefer not A LOT of bad language & nudity. True crime documentaries. I’m watching “Reprisal” now. On 1st episode. Interesting so far. No science fiction.', 'tweet_ID': '1237822417566867459'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-11T18:17:48.000Z', 'duration': '01:37:30.0', 'messageCount': '4', 'sessionID': 'bQtSdWSJZwGJuWXHRzD1_3'}

{'doc_id': '1758', 'turn': '6', 'tweet_ID': '1242195941379244034', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@napstar2 Thanks for the screenshots – we recommend sending a feedback report directly from YouTube, here's how: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 Make sure to send it from the account experiencing the issue. We're here if you have other questions."}

[{'client': 'napstar2', 'datetime': '2020-03-21T23:41:40.000Z', 'message': '@YouTube why do I have to watch an entire ad before I watch a vid? Where is the skip button ?', 'tweet_ID': '1241510317198389249'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T01:40:31.000Z', 'message': "@napstar2 Thanks for sending our way – there isn't a skip button because the channel owner most likely chose to have non-skippable ads. These ads are usually short, sharing more details here: https://web.archive.org/web/20200308233524/https://support.google.com/youtube/answer/188038 You can send us feedback about this certain format if you'd like.", 'tweet_ID': '1241540225119203334'}, {'client': 'napstar2', 'datetime': '2020-03-22T10:22:31.000Z', 'message': "@TeamYouTube I have no problem with the ads, so long as they are skippable after like 30 seconds but this ad was a minute long and once it was done, it took another few seconds before the video actually started playing. It also didn't show a button 4 the user to click on to start the content.", 'tweet_ID': '1241671594788995072'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T22:59:33.000Z', 'message': '@napstar2 Has this been happening to multiple videos on different channels or only on a specific one? Mind also sharing a screenshot of this ad that shows it being played for about a minute without the Skip option? Keep us posted.', 'tweet_ID': '1241862105759911938'}, {'client': 'napstar2', 'datetime': '2020-03-23T19:58:19.000Z', 'message': '@TeamYouTube link', 'tweet_ID': '1242178884155707397'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-21T23:41:40.000Z', 'duration': '21:24:25.0', 'messageCount': '6', 'sessionID': '6eJsiNY1cAbgZgr5L23W_2'}

{'doc_id': '1657', 'turn': '4', 'tweet_ID': '1244326007018082304', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@aka_tpayne Understood, thanks for letting us know. If you’re seeing the password option is set to always require a password and is still bypassed, we recommend reaching out to our Apple TV Support team to continue. https://support.apple.com/guide/tvapp/set-password-requirements-atvb039e4fe0/web https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'}

[{'client': 'aka_tpayne', 'datetime': '2020-03-28T22:19:58.000Z', 'message': "@AppleSupport I've had a child purchase content three times on my Apple TV. All of my settings say to require my password. How does this keep happening?", 'tweet_ID': '1244026472798416901'}, {'agent': 'AppleSupport', 'datetime': '2020-03-29T13:01:34.000Z', 'message': '@aka_tpayne We can understand your concern. With all of your settings set to require a password, is it possible the child has learned your password? It might be a good idea to change your password. Learn how here: https://web.archive.org/web/20191023075509/https://support.apple.com/en-us/HT201355', 'tweet_ID': '1244248333306208261'}, {'client': 'aka_tpayne', 'datetime': '2020-03-29T13:23:27.000Z', 'message': "@AppleSupport This child is 21 months and just spams the buttons when he manages to get a hold of the remote. It's not possible that he knows the password.", 'tweet_ID': '1244253841865846784'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-28T22:19:58.000Z', 'duration': '19:50:15.0', 'messageCount': '4', 'sessionID': '9Qyseg5GD7KGmvztHstr_3'}

{'doc_id': '1859', 'turn': '9', 'tweet_ID': '1242229432456183808', 'url': 'https://web.archive.org/web/20200402002651/https://support.google.com/youtube/answer/2801973', 'url_utterance': "@FtblSafV2 Thanks for sharing your channel URL – if your account was suspended, you should've received an email notification with details on why this happened. Check out this Help Center article to learn more about the topic: https://web.archive.org/web/20200402002651/https://support.google.com/youtube/answer/2801973 Reach back out if needed."}

[{'client': 'FtblSafV2', 'datetime': '2020-03-22T10:23:18.000Z', 'message': 'My channel has been wrongly suspended, after Google wrongfully locked my google account which I successfully recovered, appealed many times yet no response, HELP ME @TeamYouTube @YTCreators', 'tweet_ID': '1241671788658122752'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T15:56:24.000Z', 'message': "@FtblSafV2 Hi there – how long has it been since you submitted an appeal? We'd like to take a closer look into this, so sharing your channel's URL will help us point you in the right direction. Hope to hear back from you soon.", 'tweet_ID': '1241755619075514370'}, {'client': 'FtblSafV2', 'datetime': '2020-03-22T17:13:31.000Z', 'message': "@TeamYouTube http://www.youtube.com/c/SA17HD been 5 days, my gmail was mistakingly locked then 3 minutes later my YT was suspended. I then successfully recovered my gmail but I haven't got access to my YouTube channel link", 'tweet_ID': '1241775024253612033'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T18:51:27.000Z', 'message': "@FtblSafV2 Thanks for the details – can you also provide your channel URL?nnWe noticed that you shared your email address in your screenshot. Email addresses are considered private information, so we'd recommend deleting your tweet since this information is personal.nnKeep us posted.", 'tweet_ID': '1241799671158374401'}, {'client': 'FtblSafV2', 'datetime': '2020-03-22T19:08:54.000Z', 'message': '@TeamYouTube http://www.youtube.com/c/SA17HDnnThat is my URL, I dont mind with my email being on the web. just trying to get my YT account back', 'tweet_ID': '1241804060346527744'}, {'client': 'FtblSafV2', 'datetime': '2020-03-22T20:22:30.000Z', 'message': '@TeamYouTube @TeamYouTube ?? Hello', 'tweet_ID': '1241822584490074118'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T20:49:03.000Z', 'message': "@FtblSafV2 The link you've provided doesn't work – here's how you can easily find your channel url: https://web.archive.org/web/20200401232136/https://support.google.com/youtube/answer/6180214nnAgain, for security purposes, delete the tweet with your email address. nnKeep us posted.", 'tweet_ID': '1241829264993005568'}, {'client': 'FtblSafV2', 'datetime': '2020-03-23T21:55:06.000Z', 'message': '@TeamYouTube @TeamYouTube my channel name is SA17HD, I cant access my YouTube url because my account is SUSPENDED nnTHIS IS MY LINK:nnhttp://www.youtube.com/c/SA17HD', 'tweet_ID': '1242208274755264512'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-22T10:23:18.000Z', 'duration': '12:55:52.0', 'messageCount': '9', 'sessionID': 'xGfD5ZnGcJGB6x5EwRYs_2'}

{'doc_id': '1673', 'turn': '2', 'tweet_ID': '1242156429940752392', 'url': 'https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile', 'url_utterance': '@paddingtonkt Hi there, thanks for reaching out! If you upgraded using the Dropbox page, please try the following steps: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial However, if you upgraded using the Dropbox mobile application, please check the following link: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Let us know how it goes!'}

[{'client': 'paddingtonkt', 'datetime': '2020-03-23T18:04:31.000Z', 'message': "@DropboxSupport I'm trying to cancel my free trail but I can't. Can you help?", 'tweet_ID': '1242150247037636609'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-23T18:04:31.000Z', 'duration': '02:40:54.0', 'messageCount': '2', 'sessionID': '737X2jZ5i5pu1WAJOGAw_2'}

{'doc_id': '1469', 'turn': '4', 'tweet_ID': '1244406852689018890', 'url': 'https://web.archive.org/web/20200331034729/https://www.godaddy.com/system-status', 'url_utterance': '@robbieann4 This issue is still ongoing and we are still working to resolve it. It is still currently posted at https://web.archive.org/web/20200331034729/https://www.godaddy.com/system-status I do apologize as I do not have an ETA as to when it will be fixed but we are working on it as quickly as we can. ^Kristy'}

[{'client': 'robbieann4', 'datetime': '2020-03-29T19:47:36.000Z', 'message': '@GoDaddy Did your email go down? I can’t receive any incoming mail and when I try and log into “https://t.co/7YlrunsjhB‚Äù webmail, it takes me to a blank screen. Help!', 'tweet_ID': '1244350515594526726'}, {'agent': 'GoDaddyHelp', 'datetime': '2020-03-29T20:37:34.000Z', 'message': '@robbieann4 Hi there. Thanks for reaching out. We are aware of an issue with our Workspace email and are working to resolve it. You can monitor the status of this issue at https://web.archive.org/web/20200331034729/https://www.godaddy.com/system-status I do apologize for any inconvenience this might be causing you. ^Kristy', 'tweet_ID': '1244363088561922050'}, {'client': 'robbieann4', 'datetime': '2020-03-29T21:33:00.000Z', 'message': '@GoDaddyHelp When I try and log into godaddy webmail it takes me to this: the page is blank. This is what I get from BOTH of my iPhones and my laptop. When I try and refresh my email on my iPhone, I get the error message. I haven’t touched my settings, so I know it’s not nat my end. link', 'tweet_ID': '1244377038846377986'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-03-29T19:47:36.000Z', 'duration': '03:43:52.0', 'messageCount': '4', 'sessionID': 'hAmde623ZFCg012lnKQB_2'}

{'doc_id': '9019', 'turn': '2', 'tweet_ID': '1242904221130907650', 'url': 'https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online', 'url_utterance': '@KefferAj Please try this: https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online *SR'}

[{'client': 'KefferAj', 'datetime': '2020-03-25T19:59:35.000Z', 'message': '@RockstarSupport I am having trouble online. I cannot join friends online because it is disabled. It says I must complete the online tutorial and have a valid character but I am pretty sure I did do that', 'tweet_ID': '1242903981380247559'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-25T19:59:35.000Z', 'duration': '00:20:30.0', 'messageCount': '2', 'sessionID': 'tID3RtJ2UnyMvnjnKwMi'}

{'doc_id': '1902', 'turn': '4', 'tweet_ID': '1244308484734234626', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': '@EllaMorena8 Hey Ella – when did you notice these changes on your channel and are you still able to access the account? Without revealing your email address, tell us exactly what happened, so we can point you in the right direction. This guide can also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620'}

[{'client': 'MohamedMosar3', 'datetime': '2020-03-29T03:15:41.000Z', 'message': 'My channel is hackednhttps://www.youtube.com/channel/UCklDEUZS0Wc94lO7Wf3m94wnnPlease help @TeamYouTube @GoogleAdsES @ytcreators', 'tweet_ID': '1244100891998916608'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T15:55:53.000Z', 'message': '@MohamedMosar3 Sorry to hear that – if your account has been hacked, we suggest reaching out to our Creator Support team using this form: https://support.google.com/youtube/answer/3545535?visit_id=637232303568590328-3024521120&rd=1 Hope this get resolved soon!', 'tweet_ID': '1244292202433568770'}, {'client1': 'EllaMorena8', 'datetime': '2020-03-29T16:02:49.000Z', 'message': '@TeamYouTube @MohamedMosar3 Hi youtube team Can u check my channel my description was change and i dont change it .. then my channel terminate i dont know why my channel terminate can u Reinsted it .My channel link nhttps://www.youtube.com/channel/UCJXPQW2BCK0IGNTnYLZTAtQ', 'tweet_ID': '1244293945502253057'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T03:15:41.000Z', 'duration': '14:44:58.0', 'messageCount': '4', 'sessionID': '6eVHfwK11StDqk34hUe9'}

{'doc_id': '1902', 'turn': '2', 'tweet_ID': '1245091173917765633', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': '@AdventuresBrian When did you notice these changes on your channel? Without revealing your email address, tell us exactly what happened, so we can point you in the right direction. This guide can also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620 Also, a channel URL would be helpful. Keep us posted!'}

[{'client': 'AdventuresBrian', 'datetime': '2020-03-31T15:13:04.000Z', 'message': '@YouTube help?? I can open my account but my channel has vanished so I cannot add new content? My channel does still exist though they just are not connected? ☹️🐾', 'tweet_ID': '1245006201269760002'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T15:13:04.000Z', 'duration': '06:25:44.0', 'messageCount': '2', 'sessionID': 'cUIm5gsZlkmWuCPbDU1H'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244308964273262594', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Richard74079940 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'}

[{'client': 'L35TA91', 'datetime': '2020-03-29T16:55:10.000Z', 'message': '@RockstarSupport Is there an issue with the rockstar launcher my RedDead Redemption 2 is not showing as I own it, redeemed it back in June', 'tweet_ID': '1244307121853923329'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-29T16:55:10.000Z', 'duration': '00:07:19.0', 'messageCount': '2', 'sessionID': '2DRRFVFn0rgkfh2xcI25_2'}

{'doc_id': '1673', 'turn': '2', 'tweet_ID': '1242156429940752392', 'url': 'https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile', 'url_utterance': '@paddingtonkt Hi there, thanks for reaching out! If you upgraded using the Dropbox page, please try the following steps: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial However, if you upgraded using the Dropbox mobile application, please check the following link: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Let us know how it goes!'}

[{'client': 'paddingtonkt', 'datetime': '2020-03-23T18:04:31.000Z', 'message': "@DropboxSupport I'm trying to cancel my free trail but I can't. Can you help?", 'tweet_ID': '1242150247037636609'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-23T18:04:31.000Z', 'duration': '16:03:28.0', 'messageCount': '2', 'sessionID': 'h7qXXA9nfE8LAO3B0xjd_2'}

{'doc_id': '1802', 'turn': '7', 'tweet_ID': '1241829264993005568', 'url': 'https://web.archive.org/web/20200401232136/https://support.google.com/youtube/answer/6180214', 'url_utterance': "@FtblSafV2 The link you've provided doesn't work – here's how you can easily find your channel url: https://web.archive.org/web/20200401232136/https://support.google.com/youtube/answer/6180214nnAgain, for security purposes, delete the tweet with your email address. nnKeep us posted."}

[{'client': 'FtblSafV2', 'datetime': '2020-03-22T10:23:18.000Z', 'message': 'My channel has been wrongly suspended, after Google wrongfully locked my google account which I successfully recovered, appealed many times yet no response, HELP ME @TeamYouTube @YTCreators', 'tweet_ID': '1241671788658122752'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T15:56:24.000Z', 'message': "@FtblSafV2 Hi there – how long has it been since you submitted an appeal? We'd like to take a closer look into this, so sharing your channel's URL will help us point you in the right direction. Hope to hear back from you soon.", 'tweet_ID': '1241755619075514370'}, {'client': 'FtblSafV2', 'datetime': '2020-03-22T17:13:31.000Z', 'message': "@TeamYouTube http://www.youtube.com/c/SA17HD been 5 days, my gmail was mistakingly locked then 3 minutes later my YT was suspended. I then successfully recovered my gmail but I haven't got access to my YouTube channel link", 'tweet_ID': '1241775024253612033'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T18:51:27.000Z', 'message': "@FtblSafV2 Thanks for the details – can you also provide your channel URL?nnWe noticed that you shared your email address in your screenshot. Email addresses are considered private information, so we'd recommend deleting your tweet since this information is personal.nnKeep us posted.", 'tweet_ID': '1241799671158374401'}, {'client': 'FtblSafV2', 'datetime': '2020-03-22T19:08:54.000Z', 'message': '@TeamYouTube http://www.youtube.com/c/SA17HDnnThat is my URL, I dont mind with my email being on the web. just trying to get my YT account back', 'tweet_ID': '1241804060346527744'}, {'client': 'FtblSafV2', 'datetime': '2020-03-22T20:22:30.000Z', 'message': '@TeamYouTube @TeamYouTube ?? Hello', 'tweet_ID': '1241822584490074118'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-22T10:23:18.000Z', 'duration': '12:55:52.0', 'messageCount': '7', 'sessionID': 'xGfD5ZnGcJGB6x5EwRYs'}

{'doc_id': '2007', 'turn': '2', 'tweet_ID': '1240336781012279297', 'url': 'https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759', 'url_utterance': '@Commuting365 We understand your concern regarding these types of calls. Please check out the phone call section of the following article: https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759 You may also be able to block these attempts: https://support.apple.com/en-us/HT207099'}

[{'client': 'Commuting365', 'datetime': '2020-03-18T17:14:12.000Z', 'message': 'Hey @Apple I’m getting calls from the following phone number saying my iCloud account has been compromised: 609-606-9030', 'tweet_ID': '1240325645948923904'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-18T17:14:12.000Z', 'duration': '00:44:15.0', 'messageCount': '2', 'sessionID': 'kt7u8UHZ2jYYnrpFSZES'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1133551917760765953', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@NatyCastagnoli Hi Natalia. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'}

[{'client': 'NatyCastagnoli', 'datetime': '2019-05-29T01:48:57.000Z', 'message': '@gmail hi, how can i know if someone try to hacked my account?? I get some test messages with this information but is weird', 'tweet_ID': '1133550767397330945'}]

{'company': 'Google', 'conversationDateTime': '2019-05-29T01:48:57.000Z', 'duration': '00:04:35.0', 'messageCount': '2', 'sessionID': 'ymSISrssaJsJri5ZevtJ'}

{'doc_id': '8147', 'turn': '2', 'tweet_ID': '1240036228759605249', 'url': 'https://www.southwest.com/air/flight-status/index.html?clk=GSUBNAV-FLTSTATUS', 'url_utterance': "@Mikebeale1960 Hi there, Mike. I understand that you have concerns about your upcoming travel to Honolulu (Oahu). We know that ontime performance is key to a successful operation, and we don't like cancellations either. Be sure to check your flight status here: http://swa.is/flightstatus -Ben"}

[{'client': 'Mikebeale1960', 'datetime': '2020-03-17T21:35:04.000Z', 'message': '@SouthwestAir hi guys I’m flying Kona to Honolulu on sat 21 March Are these flights still ok ?', 'tweet_ID': '1240028907597737986'}]

{'company': 'SouthwestAir', 'conversationDateTime': '2020-03-17T21:35:04.000Z', 'duration': '01:12:50.0', 'messageCount': '2', 'sessionID': 'pLrBFzFC34xtQZrGeF1N'}

{'doc_id': '0667', 'turn': '16', 'tweet_ID': '1245737880909164544', 'url': 'https://web.archive.org/web/20200109180733/https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac', 'url_utterance': '@gunnwilliams Hi Gunnar, thanks for sharing the additional info. Please test Photoshop in a new user account on the Mac and check if the issue persists in the new user as well. You can check the steps to create a new user account here: https://web.archive.org/web/20200109180733/https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac Let us know how it goes! ^NM'}

[{'client': 'gunnwilliams', 'datetime': '2020-03-21T17:07:21.000Z', 'message': '@AdobeCare when I load up several photos for editing in Photoshop, after a few minutes of editing all the images disappear', 'tweet_ID': '1241411083220459520'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T06:28:47.000Z', 'message': "@gunnwilliams Hi Gunnar, that not a usual experience and could hinder editing workflow. Which version of Photoshop are you using? How exactly are you loading images and what is the file format you're working with? A brief description of your workflow could be helpful for us. Thanks, ^AK", 'tweet_ID': '1241975159092895744'}, {'client': 'gunnwilliams', 'datetime': '2020-03-23T19:05:12.000Z', 'message': '@AdobeCare It happens if I load like more than 10 or so. The longer it is open with the files the more chance that they "disappear". The files seem to be open, but no images available.', 'tweet_ID': '1242165519588958212'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T21:47:03.000Z', 'message': '@gunnwilliams Hi Gunnar, that shouldn't be happening in any version of Photoshop, as the editing keeps disappearing after a while, could you please try deselecting "Use Graphics Processor" located in Preferences>Performance, then relaunch Photoshop and let us know if it helps? Thanks! ^Sahil', 'tweet_ID': '1242206248650641416'}, {'client': 'gunnwilliams', 'datetime': '2020-03-24T23:56:20.000Z', 'message': '@AdobeCare Nope, it did it again. I edited a few shots and all the others "disappeared" again. Seems like the longer it sits open, the more chance they go. link', 'tweet_ID': '1242601172797661195'}, {'agent': 'AdobeCare', 'datetime': '2020-03-25T03:36:14.000Z', 'message': "@gunnwilliams Hi Gunnar, the issue could be related to corrupt app preferences. Could you try resetting Photoshop's preferences & see if it helps? See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^AK", 'tweet_ID': '1242656511391866880'}, {'client': 'gunnwilliams', 'datetime': '2020-03-29T16:16:21.000Z', 'message': '@AdobeCare I reset and the photos still go away after a time. Sometimes quick... sometimes a few minutes. Is it a loading too many files thing?', 'tweet_ID': '1244297351277228033'}, {'agent': 'AdobeCare', 'datetime': '2020-03-29T16:20:32.000Z', 'message': '@gunnwilliams Hi Gunnar, thanks for the update on this. Are you using a dual monitor display? Are all of your images stored on the local hard drive? Do you have any 3rd party plugin or tablets installed on your computer? ^SV', 'tweet_ID': '1244298406769700868'}, {'client': 'gunnwilliams', 'datetime': '2020-03-29T16:43:34.000Z', 'message': "@AdobeCare few years old MacBook Pro. Images on the drive. not sure on the 3rd party apps. I don't think so. So that is the problem with 2019 photoshop. A different issue with 2020 photoshop is that when I click a spot w/ the healing brush, the spots stays on screen till I click it again.", 'tweet_ID': '1244304203889213440'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T07:06:12.000Z', 'message': '@gunnwilliams Hi Gunnar, regarding the issue with Photoshop 2020, are you using a tablet to draw? Also, does the issue with iamge tabs persists in the Photoshop 2020? Thanks, ^AK', 'tweet_ID': '1244521289899020288'}, {'client': 'gunnwilliams', 'datetime': '2020-03-30T17:04:50.000Z', 'message': '@AdobeCare and from what I can tell, the images disappearing and only the open tabs staying open is only happening in 2019 version', 'tweet_ID': '1244671941971247104'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T21:38:43.000Z', 'message': "@gunnwilliams Hi Gunnar, the issues you're facing with both 2019 and 2020 versions of Photoshop seems to be related to the graphics processor, would you mind telling us the which graphics processor is installed in the computer and what operating system are you working on? Thanks! ^Sahil", 'tweet_ID': '1244740868134834184'}, {'client': 'gunnwilliams', 'datetime': '2020-03-30T22:19:45.000Z', 'message': '@AdobeCare Intel Iris Graphics 6100 1536 MBnmacOS Catalina 10.15.4', 'tweet_ID': '1244751193311711233'}, {'agent': 'AdobeCare', 'datetime': '2020-03-31T21:45:19.000Z', 'message': "@gunnwilliams Thanks for sharing the information. Is the issue specific to one image or multiple images? Also, would you mind sharing a video of what's exactly happening? ^Sahil", 'tweet_ID': '1245104914319192064'}, {'client': 'gunnwilliams', 'datetime': '2020-04-02T15:31:49.000Z', 'message': "@AdobeCare Here, the images go away but the files stay open. I have to close out PS and reopen the files. They stay for awhile but almost always eventually disappear again. Doesn't matter if it is 5 or 50 files. link", 'tweet_ID': '1245735697232711680'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-21T17:07:21.000Z', 'duration': '-22:33:09.', 'messageCount': '16', 'sessionID': 'QFK2mlibxK7vw9rk8gNO_3'}

{'doc_id': '0763', 'turn': '2', 'tweet_ID': '1237396629579333632', 'url': 'https://web.archive.org/web/20200216001010/https://support.apple.com/en-us/HT201382', 'url_utterance': '@griffinhil Thanks for bringing this to our attention. This resource may help further clarify that particular charge: https://web.archive.org/web/20200216001010/https://support.apple.com/en-us/HT201382 Should you have any further questions, reach out to our billing team using the following link: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'}

[{'client': 'griffinhil', 'datetime': '2020-03-10T14:59:45.000Z', 'message': '@AppleSupport I have a query on relation to a charge from Apple on my credit card how can I get in touch?', 'tweet_ID': '1237392704381669376'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-10T14:59:45.000Z', 'duration': '00:15:35.0', 'messageCount': '2', 'sessionID': '1m3isQwrCAV2k5G8UZpX'}

{'doc_id': '1637', 'turn': '2', 'tweet_ID': '1245050181873209346', 'url': 'https://web.archive.org/web/20200401202352/http://amzn.to/NAReturns', 'url_utterance': '@crazy_cremello Oh, no! We’re so sorry it arrived in that condition. This isn’t the experience we strive for. Have you had a chance to review return options here: https://web.archive.org/web/20200401202352/http://amzn.to/NAReturns Please let us know if these options were helpful. ^SF'}

[{'client': 'crazy_cremello', 'datetime': '2020-03-31T18:03:55.000Z', 'message': '@AmazonHelp book arrived like this with the packaging half ripped open 😭😭😭😭😭 link', 'tweet_ID': '1245049196908077058'}]

{'company': 'AmazonHelp', 'conversationDateTime': '2020-03-31T18:03:55.000Z', 'duration': '00:07:33.0', 'messageCount': '2', 'sessionID': 'Se5gIhO9TGGhTtqfegNV'}

{'doc_id': '1197', 'turn': '2', 'tweet_ID': '1227738025158942729', 'url': 'https://web.archive.org/web/20200310000824/https://help.dropbox.com/installs-integrations/sync-uploads/download-entire-folders', 'url_utterance': '@rvelozjr1 Hey there! Do you happen to have our desktop app installed? If not, you can download it: https://www.dropbox.com/install & all your files will start syncing to your computer. Alternately, you can download your files from the web: https://web.archive.org/web/20200310000824/https://help.dropbox.com/installs-integrations/sync-uploads/download-entire-folders Hope this info helps!'}

[{'client': 'rvelozjr1', 'datetime': '2020-02-12T23:17:25.000Z', 'message': '@DropboxSupport I need help transferring my dropbox files onto my desk top.', 'tweet_ID': '1227733476062851072'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-12T23:17:25.000Z', 'duration': '00:18:05.0', 'messageCount': '2', 'sessionID': 'I2HChq3iJNeQXhF5QOaJ_2'}

{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1242453212201975808', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@pvols1979 We're actively reviewing listings on the site for price gouging issues. You can view more on our latest announcement here: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 We have all hands on deck right now and we appreciate you looking out for the rest of the community.~ Olivia"}

[{'client': 'pvols1979', 'datetime': '2020-03-23T21:06:08.000Z', 'message': '@eBay @AskeBay @eBay_UK should immediately cease all online auctions/sales of toilet paper, disinfectant, etc to discourage hoarding of needed supplies.', 'tweet_ID': '1242195949935644672'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-23T21:06:08.000Z', 'duration': '18:51:57.0', 'messageCount': '2', 'sessionID': 'Wt7HZ8sclQo729FKkbxK'}

{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1148448736474873856', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@paulapivat Hello Paul, we appreciate your shared concern. Unfortunately there appears to be a considerable amount of misinformation circulating. For more details please share contact info here: https://support.zoom.us/hc/en-us/requests/new we’d be glad to reach out to provide clarification & answer questions'}

[{'client': 'paulapivat', 'datetime': '2019-07-09T04:21:18.000Z', 'message': '@zoom_us are you going to get on this? link', 'tweet_ID': '1148447008547491841'}]

{'company': 'zoom_us', 'conversationDateTime': '2019-07-09T04:21:18.000Z', 'duration': '03:54:59.0', 'messageCount': '2', 'sessionID': 'JW5I1uSlIcwJ75TY0IjE'}

{'doc_id': '1758', 'turn': '6', 'tweet_ID': '1245445228821123075', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@BallerX8 Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 You may not get a direct response back, we do review everything and use the details to investigate and fix issues."}

[{'client': 'BallerX8', 'datetime': '2020-03-31T23:15:08.000Z', 'message': '@YouTube @YoutubeSupport Why are my comments always disabled and I have to re-enable them twice until they work?!nAnd since this has been happening I have been getting less views and interaction with people :( #YouTubeGiveUsOurViews #youtube', 'tweet_ID': '1245127517314387976'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T23:36:07.000Z', 'message': "@BallerX8 Hmm, that's odd. You can try clearing your browser's cache & cookies. For your mobile, making sure the app/device is up-to-date with the latest version usually fixes common problems. Let us know how that goes!", 'tweet_ID': '1245132798144450560'}, {'client': 'BallerX8', 'datetime': '2020-04-01T18:41:28.000Z', 'message': '@TeamYouTube No change. It happens twice again with my upload today and ever since it’s been happening my views have dramatically decreased. I’m fairly certain that these stats are wrong and my only views I’m getting are friends and family. Please help I want this to be my passion. Thank you link', 'tweet_ID': '1245421034783805440'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-01T19:32:04.000Z', 'message': "@BallerX8 Have you tried deleting then reinstalling your app? Also, you can use a different device and see if it's the same. Check out this guide to learn why comments are disabled: https://support.google.com/youtube/answer/9293636", 'tweet_ID': '1245433769332559874'}, {'client': 'BallerX8', 'datetime': '2020-04-01T19:37:01.000Z', 'message': '@TeamYouTube I’ve looked at that guide multiple times and been using my phone and PC.nNormally it takes around 5 minutes after it’s been uploaded, then the comments get disabled, then I enable them again, then they get disabled again and I have to enable them again. Are you able to help me?', 'tweet_ID': '1245435014713663488'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T23:15:08.000Z', 'duration': '21:02:28.0', 'messageCount': '6', 'sessionID': 'wFuRYPFVMIVZxDonKLVM_2'}

{'doc_id': '1658', 'turn': '4', 'tweet_ID': '1244828032378048513', 'url': 'https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders', 'url_utterance': "@Creator32783574 Our apologies! Truly, that’s not the kind of experience we strive for. We’re not able to view order information via Twitter, out of respect for the security of your account. What's the current delivery status shown in the order details found here: https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders ^NN"}

[{'client': 'Creator32783574', 'datetime': '2020-03-31T02:50:45.000Z', 'message': '@amazon nnPlease give me specification ofy order, it stucked in the last ware house ,Manda ware house please start delivery in 212105 pincode , delivery already late by 12 days . I had ordered a TV.', 'tweet_ID': '1244819392224870401'}, {'agent': 'AmazonHelp', 'datetime': '2020-03-31T02:55:19.000Z', 'message': '@Creator32783574 Thank you for reaching out to us! Without releasing personal information or account details, can you tell us which Amazon website you used to place your order? Did you use our .com website, our .uk website, or another Amazon domain? ^NN', 'tweet_ID': '1244820540386312193'}, {'client': 'Creator32783574', 'datetime': '2020-03-31T03:23:56.000Z', 'message': '@AmazonHelp I ordered from app.', 'tweet_ID': '1244827742559825920'}]

{'company': 'AmazonHelp', 'conversationDateTime': '2020-03-31T02:50:45.000Z', 'duration': '00:50:37.0', 'messageCount': '4', 'sessionID': 'iXx9qb8uSmZ9sJ4jCV0d'}

{'doc_id': '2267', 'turn': '2', 'tweet_ID': '1240012870818992129', 'url': 'https://web.archive.org/web/20200407025723/https://www.southwest.com/rapidrewards/how-to-earn?clk=GSUBNAV-RR-EARN', 'url_utterance': "@babycoyle Hey, Alyssa. We're sorry to hear that you're so close to booking a reservation in points. Our current offers for accruing points do not have a turn around time of a couple of days. You can see here: https://web.archive.org/web/20200407025723/https://www.southwest.com/rapidrewards/how-to-earn?clk=GSUBNAV-RR-EARN some options on how to earn Rapid Reward points. -Tori"}

[{'client': 'babycoyle', 'datetime': '2020-03-17T20:28:16.000Z', 'message': 'Dear @SouthwestAir, how can I get 328 points within two days? So close to being able to book a flight. 😭', 'tweet_ID': '1240012094814269440'}]

{'company': 'SouthwestAir', 'conversationDateTime': '2020-03-17T20:28:16.000Z', 'duration': '00:09:47.0', 'messageCount': '2', 'sessionID': '6APv0n8IbQ71aZmmpwpn'}

{'doc_id': '1436', 'turn': '4', 'tweet_ID': '1239914171191484418', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@jeberle901 We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Heather B."}

[{'client': 'jeberle901', 'datetime': '2020-03-16T19:04:26.000Z', 'message': '@amazon @AmazonHelp @eBay @eBay when are you going to stop the price gouging? Ban private sellers who inflate prices? @SenateDems @HouseJudiciary what can you do? #coronapocolypse #coronavirus #Hoarders #panicshopping #pricegougers link', 'tweet_ID': '1239628611071758337'}, {'agent': 'AskeBay', 'datetime': '2020-03-17T13:41:18.000Z', 'message': "@jeberle901 We've prohibited certain items from being sold and are in the process of removing items found to be attempting to profit from the current health crisis. Visit https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 for actions we're taking. ~Heather B.", 'tweet_ID': '1239909680283029504'}, {'client': 'jeberle901', 'datetime': '2020-03-17T13:57:00.000Z', 'message': '@AskeBay If you search your site today there are still numerous listings for over priced items. The sellers should be banned @AskeBay', 'tweet_ID': '1239913629878796290'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-16T19:04:26.000Z', 'duration': '18:54:43.0', 'messageCount': '4', 'sessionID': 'B81HSkyFft80UCv5ywGT_2'}

{'doc_id': '2399', 'turn': '4', 'tweet_ID': '1144173540435996673', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@ThaReal_MrSnoop @thareal_mrsnoop Hey again. We’re glad to hear that your pictures are back! If you have any further questions, or if there’s any way we can help, please let us know. You can also email our support agents directly at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support if that’s easier for you. Thanks'}

[{'client': 'ThaReal_MrSnoop', 'datetime': '2019-06-27T06:57:15.000Z', 'message': '@DropboxSupport someone is gonna call me and explain how to get ALL my pictures and albums back,!!!! I just made them yesterday during cancer treatment with help and after visiting your site 1 m*king time , everything is gone...my journey surviving cancer, my grandma death..', 'tweet_ID': '1144137601772904448'}, {'agent': 'DropboxSupport', 'datetime': '2019-06-27T07:34:42.000Z', 'message': '@ThaReal_MrSnoop @thareal_mrsnoop Hi there. Please note that phone support is only available to admins on our Dropbox Business teams. You can check the available support channels depending on your plan, as well as the expected response times here https://web.archive.org/web/20200121112349/https://help.dropbox.com/teams-admins/team-member/customer-support-levels . 1/2', 'tweet_ID': '1144147022880149504'}, {'client': 'ThaReal_MrSnoop', 'datetime': '2019-06-27T09:14:21.000Z', 'message': '@DropboxSupport Transferring everything to a hard drive before I cancel this service. I not afford that headache or uncertainty in my current health. Thank you whoever made moves in the cloud and good bye sir', 'tweet_ID': '1144172103333228544'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-06-27T06:57:15.000Z', 'duration': '02:22:49.0', 'messageCount': '4', 'sessionID': 'fEJSLGRcwZ0p73MN4Cfr_2'}

{'doc_id': '1344', 'turn': '6', 'tweet_ID': '1240053977447895041', 'url': 'https://web.archive.org/web/20200322172141/https://support.apple.com/en-us/HT204169', 'url_utterance': '@Kholod656 We’re glad to hear that you’ve already performed some steps to secure your account. If you feel like you need to take additional steps to ensure that your account is not compromised, our Account Security team can assist you here: https://web.archive.org/web/20200322172141/https://support.apple.com/en-us/HT204169'}

[{'client': 'Kholod656', 'datetime': '2020-03-17T20:07:02.000Z', 'message': '@AppleSupport what ‘s mean that?? link', 'tweet_ID': '1240006753594597378'}, {'agent': 'AppleSupport', 'datetime': '2020-03-17T22:10:21.000Z', 'message': '@Kholod656 Thanks for alerting us to that scam email! If you still have the message, forward it to [email protected] for our teams to investigate. You can learn more about identifying phishing attempts below:nhttps://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759nhttps://web.archive.org/web/20200307133645/https://support.apple.com/en-us/HT201679', 'tweet_ID': '1240037785857335297'}, {'client': 'Kholod656', 'datetime': '2020-03-17T22:21:08.000Z', 'message': '@AppleSupport I am worrynow ,, beacuse i click that link', 'tweet_ID': '1240040499714686978'}, {'agent': 'AppleSupport', 'datetime': '2020-03-17T22:47:24.000Z', 'message': '@Kholod656 Did you provide any information after clicking that link such as passwords or personal information? If you provided any passwords, we do recommend changing those passwords.', 'tweet_ID': '1240047108763328512'}, {'client': 'Kholod656', 'datetime': '2020-03-17T22:53:35.000Z', 'message': '@AppleSupport Ya sorry 😐,,requrement e-mail and password ..but now i change my password that method security for my info ?', 'tweet_ID': '1240048665282195457'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-17T20:07:02.000Z', 'duration': '03:07:39.0', 'messageCount': '6', 'sessionID': '4mBVsHxJg2LxU0GRFRIP_3'}

{'doc_id': '0834', 'turn': '2', 'tweet_ID': '1244655493886488581', 'url': 'https://web.archive.org/web/20200224132701/https://support.apple.com/guide/iphone/filter-and-block-messages-iph203ab0be4/ios', 'url_utterance': '@prshan10 Hey there! We understand wanting to sort your messages so you can easily find what you’re looking for. While we don’t have the ability to sort the way you described, you can filter iMessages from unknown senders. Check this out: https://web.archive.org/web/20200224132701/https://support.apple.com/guide/iphone/filter-and-block-messages-iph203ab0be4/ios'}

[{'client': 'prshan10', 'datetime': '2020-03-30T13:09:11.000Z', 'message': '@AppleSupport I’m finding hard to find messages between my contacts and SMS, because messages app shows both under same tab and I do gets lots of sms for OTP verification. Is there any way to filter the messages or shows sms in another tab?', 'tweet_ID': '1244612638765731841'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-30T13:09:11.000Z', 'duration': '02:38:42.0', 'messageCount': '2', 'sessionID': 'METTdwmK0pgrFAynvfHQ'}

{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1244016232069824513', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': "@RandallOlson Sorry to hear this – have you already tried regaining access to your account using this form: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin It's best to go through it from a known device where you used to sign in before. More tips here: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973 Let us know how it goes!"}

[{'client': 'RandallOlson', 'datetime': '2020-03-28T21:28:52.000Z', 'message': '@YouTube Hey YouTube I have been trying to get access to my youtube channel for years now and still have no luck. Can I get help with this?', 'tweet_ID': '1244013611548315648'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T21:28:52.000Z', 'duration': '00:35:42.0', 'messageCount': '2', 'sessionID': 'LLnL5X2Sxejb4paqeCoK'}

{'doc_id': '1859', 'turn': '12', 'tweet_ID': '1242848830137262082', 'url': 'https://web.archive.org/web/20200402002651/https://support.google.com/youtube/answer/2801973', 'url_utterance': "@UTGCOfficial (1/2) Appreciate the channel details – if you feel that your channel was terminated by mistake, you can send an appeal here: https://accounts.google.com/ServiceLogin?continue=https://support.google.com/accounts/contact/suspended%3Fp%3Dyoutube%26rd%3D1&rd=1&visit_id=637232301543621439-1783715952&rd=2 — appeals are very carefully reviewed. Also, here's more info about our Spam policies: https://web.archive.org/web/20200402002651/https://support.google.com/youtube/answer/2801973"}

[{'client': 'UTGCOfficial', 'datetime': '2020-03-23T20:48:35.000Z', 'message': '@YouTubeIndia now my account is suspended..nI am not able to login in YouTube..n@ytcreators @GoogleIndia', 'tweet_ID': '1242191536869085184'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T21:06:35.000Z', 'message': "@UTGCOfficial We're here to help, looks like your channel is up & running. Mind sharing your channel URL with us? You can also send screenshots, so we can point you in the right direction. nnNote: Please don't share any personal info (e.g. email address) bc this is a third-party platform.", 'tweet_ID': '1242196066298101761'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-23T21:36:35.000Z', 'message': "@TeamYouTube https://www.youtube.com/user/utkarsh231nnHere's my channel urlnnAnd this error I am getting..nIt's say your account is suspended in pcn@TeamYouTube link", 'tweet_ID': '1242203614531076096'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T22:32:08.000Z', 'message': "@UTGCOfficial Hmm, it seems your channel is working just fine. Is it showing you're suspended across devices or browsers? Try restarting your phone, checking for Android updates or updating the app. More steps here: https://web.archive.org/web/20200309003741/https://support.google.com/googleplay/answer/2668665?hl=en Hope this gets resolved.", 'tweet_ID': '1242217596176433154'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-24T14:20:56.000Z', 'message': '@TeamYouTube Still not able to login on YouTube..nStill show your account is suspendednPlz do something...', 'tweet_ID': '1242456368553975811'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T18:20:32.000Z', 'message': '@UTGCOfficial Thanks for all the info – the next step is to reach out to our Creator Support team by filling out this form: https://support.google.com/youtube/answer/3545535?visit_id=637232299706432775-3463997838&rd=1 They can help you get your account back. Hope this helps.', 'tweet_ID': '1242516663561584644'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-24T18:46:17.000Z', 'message': "@TeamYouTube It's not working, I am not able to login in my YouTube account, how can I new brand channel ID. And my channel is not hacked, I got 11 community guidelines strike on video which doesn't belong to my channel", 'tweet_ID': '1242523145229213701'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T19:21:41.000Z', 'message': "@UTGCOfficial Thanks for clarifying – if you're seeing that your account is disabled, these steps should help: https://web.archive.org/web/20200328134347/https://support.google.com/accounts/answer/40695?hl=ennnOtherwise, let us know the exact error message appearing when you sign in on your desktop!", 'tweet_ID': '1242532054652379137'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-24T20:14:46.000Z', 'message': '@TeamYouTube ok, when i trying to login i am redirected unable to access google product page. 3 days ago i got 11 fake community guideline strike in 5 min, and my account got suspended. my account is not hacked, that some youtube system problem or youtube is hacked by someone. @NeonMan_01 link', 'tweet_ID': '1242545411472027648'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T22:35:00.000Z', 'message': '@UTGCOfficial We've checked your UT Gaming Community channel and we can see that it's not suspended. As per your screenshots, it's a different channel under "Utkarsh Agarwal". Just to clarify, are you looking to appeal the suspension of that channel or are you reporting a hijacking incident?', 'tweet_ID': '1242580702278955012'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-25T15:56:16.000Z', 'message': "@TeamYouTube and here's link of my all 3 channel, 2nd channel is terminated:n1: https://www.youtube.com/channel/UCH6DT_4FqNIRbUhpy7kAnLgn2: https://www.youtube.com/channel/UCFcsCrFpiATM-wNVS_Ojwywn3: https://www.youtube.com/channel/UCcA9jxbjH3fCjzUwUi2bErQnplz remove strike from 2 channel and remove its suspension", 'tweet_ID': '1242842748429852672'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T20:48:35.000Z', 'duration': '19:31:51.0', 'messageCount': '12', 'sessionID': 'YoT7IlLCp6HqCn4WJVDK_3'}

{'doc_id': '1443', 'turn': '2', 'tweet_ID': '1244414209418559489', 'url': 'https://web.archive.org/web/20200329233759/https://support.apple.com/en-us/HT205763', 'url_utterance': '@MelanieAnnS Giving away your iPad to the neighbor’s child so they can use it for educational purposes is a great thing to do. You’ll have to prepare your iPad as explained here: https://web.archive.org/web/20200316011414/https://support.apple.com/en-us/HT201351 Then they can set it up: https://web.archive.org/web/20200329233759/https://support.apple.com/en-us/HT205763'}

[{'client': 'MelanieAnnS', 'datetime': '2020-03-29T22:28:04.000Z', 'message': 'I have an @AppleSupport iPad2. I have a 10 year old neighbor who would love to use it for Scratch @scratch or other fun learning apps. Is it useful for a kid to use? How should I prepare it? If I do a factory reset on it, how would I load any apps onto it?', 'tweet_ID': '1244390896348598274'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-29T22:28:04.000Z', 'duration': '01:32:38.0', 'messageCount': '2', 'sessionID': 'BDm09zHHDWTXwNoYa2Uy_2'}

{'doc_id': '1398', 'turn': '4', 'tweet_ID': '1240127874386087936', 'url': 'https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US', 'url_utterance': '@collurz Thanks for the information. It seems like the downloaded data may have been corrupted during the download process on your console, take a look at this article: https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US and follow the resolution steps.'}

[{'client': 'collurz', 'datetime': '2020-03-15T20:56:36.000Z', 'message': '@AskPlayStation I Can’t Update my 2k20 I need help?', 'tweet_ID': '1239294448510492672'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-17T02:28:44.000Z', 'message': '@collurz Hi, glad to help! Do you see any specific error code or message? Please provide us with more details about the issue. Any additional information will be appreciated.', 'tweet_ID': '1239740422714470402'}, {'client': 'collurz', 'datetime': '2020-03-18T04:05:22.000Z', 'message': '@AskPlayStation Error ce 36244-9', 'tweet_ID': '1240127129293139968'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-15T20:56:36.000Z', 'duration': '17:21:28.0', 'messageCount': '4', 'sessionID': 'MVMTsP377bGXT5CV3dk8'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1227210585164701697', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@vijhilante Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'}

[{'client': 'vijhilante', 'datetime': '2020-01-19T18:14:49.000Z', 'message': "@gmail Hi, I'm getting repeated login and password change attempts from Kazakhstan on my gmail account - and am nowhere near that. Is there a way to block all such attempts from a particular country? FYI: 10+ attempts so far over the last 2 days #hackattempt #notme #gmail #HELP", 'tweet_ID': '1218960017224847360'}]

{'company': 'Google', 'conversationDateTime': '2020-01-19T18:14:49.000Z', 'duration': '-18:24:49.', 'messageCount': '2', 'sessionID': 'A7f4B1GeMyZOKlrNluQa'}

{'doc_id': '2038', 'turn': '4', 'tweet_ID': '1245058953635127296', 'url': 'https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'url_utterance': '@rootxall Thanks for clarifying – memberships are account specific, so check if you have the right email signed in. Make sure that you have the latest app installed too. If persistent, you can reach out to our support team for a deep dive of the issue: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292'}

[{'client': 'rootxall', 'datetime': '2020-03-24T19:47:10.000Z', 'message': "@TeamYouTube long time Premium User. I'm now seeing again ads in Youtube TV. Whats the point of having Premium when you are showing me ads anyway? 🙄🙄 link", 'tweet_ID': '1242538467042697216'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T20:11:16.000Z', 'message': '@rootxall Sorry for the confusion – all programs on YouTube TV have ads just like a traditional TV. YouTube Premium is a separate membership that gives you a no-ad feature on YouTube videos only. Learn more about the two memberships here: https://web.archive.org/web/20200307154356/https://support.google.com/youtubetv/answer/7280308 Hope this helps clarify.', 'tweet_ID': '1242544531842707462'}, {'client': 'rootxall', 'datetime': '2020-03-24T21:37:24.000Z', 'message': '@TeamYouTube Sorry my bad, I meant I have the Android TV Version of the Youtube App on my Nvidia Shield. And it shows me ads even though I have Youtube Premium. Fix? I have Premium a long time now, never seen ads. Is this wanted behaviour? link', 'tweet_ID': '1242566208504893440'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T19:47:10.000Z', 'duration': '22:55:31.0', 'messageCount': '4', 'sessionID': 'PNrGZt7oL1Gez5nCOg0j_2'}

{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1234277895343935489', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Itsoption We would like to look into this issue. Please create a ticket here: https://support.rockstargames.com/categories and include the information listed:https://support.rockstargames.com/articles/115014418608/Capturing-PC-Connectivity-Troubleshooting-for-Support *TB'}

[{'client': 'Itsoption', 'datetime': '2020-03-02T00:22:48.000Z', 'message': '@RockstarSupport it keeps saying timed out return to GTA V and try again later.. how do I fix this ?', 'tweet_ID': '1234272912825364481'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-02T00:34:49.000Z', 'message': "@Itsoption Could you please let us know which platform you're experiencing this issue on? *TB", 'tweet_ID': '1234275934963933184'}, {'client': 'Itsoption', 'datetime': '2020-03-02T00:35:05.000Z', 'message': '@RockstarSupport Pc', 'tweet_ID': '1234276004945911808'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-02T00:22:48.000Z', 'duration': '15:22:32.0', 'messageCount': '4', 'sessionID': '7PKBNMHaSFvUsfrZH8xi'}

{'doc_id': '1152', 'turn': '2', 'tweet_ID': '1242275338752835584', 'url': 'https://web.archive.org/web/20200309032334/https://support.google.com/youtube/answer/3006768', 'url_utterance': "@seoulcalstudios Hi there, here's a list of live streaming errors and how to fix them: https://web.archive.org/web/20200309032334/https://support.google.com/youtube/answer/3006768 You can also find some more troubleshooting steps here: https://support.google.com/youtube/answer/2853835 If the error message isn't listed there, share more details and we'll look into it further!"}

[{'client': 'seoulcalstudios', 'datetime': '2020-03-18T23:54:56.000Z', 'message': "@TeamYouTube Hey youtube, can you explain what's wrong with me streaming? Because I wasn't playing any music and I'm completely confused. link", 'tweet_ID': '1240426494519693312'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-18T23:54:56.000Z', 'duration': '02:26:39.0', 'messageCount': '2', 'sessionID': 'iiXeJNpXmeuLUUU1Kbwe'}

{'doc_id': '2139', 'turn': '2', 'tweet_ID': '1227359631657373702', 'url': 'https://web.archive.org/web/20200405225207/https://www.dropbox.com/plans', 'url_utterance': '@WillHun67667393 Thanks for getting back! You can upgrade your account through the link: https://web.archive.org/web/20200405225207/https://www.dropbox.com/plans or directly from your account through the page: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan Let us know how it goes.'}

[{'client': 'WillHun67667393', 'datetime': '2020-02-11T22:29:29.000Z', 'message': '@DropboxSupport I need assistance with upgrading my account to a business subscription. My company name is Hunt Search Group and my name is Will Hunt. Thank you!', 'tweet_ID': '1227359026389884929'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-11T22:29:29.000Z', 'duration': '00:02:25.0', 'messageCount': '2', 'sessionID': 'Tfwoe9xZOQPDceCnOBbo'}

{'doc_id': '1331', 'turn': '6', 'tweet_ID': '1245123242110734337', 'url': 'https://web.archive.org/web/20200322014700/https://support.google.com/youtube/answer/2807684', 'url_utterance': '@azJerryLee It looks like your account has been terminate due to multiple copyright strikes. If you think this happened by mistake, you can file a counter notification by following the steps here: https://web.archive.org/web/20200322014700/https://support.google.com/youtube/answer/2807684'}

[{'client': 'azJerryLee', 'datetime': '2020-03-09T22:46:21.000Z', 'message': "@TeamYouTube Hey! I could use help with a Youtube channel issue. My brand account got caught in an error loop where I can't log in as though I have copyright strikes, but according to [email protected] I have no copyright strikes. I need a human to intervene and help on this.", 'tweet_ID': '1237147742406754304'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-10T05:52:54.000Z', 'message': '@azJerryLee Hey there – mind sharing your channel URL so we can take a look? Keep us posted!', 'tweet_ID': '1237255085757026305'}, {'client': 'azJerryLee', 'datetime': '2020-03-30T06:25:21.000Z', 'message': '@TeamYouTube https://www.youtube.com/channel/UCw4HBFfsT7T0n7XYHpuo9lg please and thank you. I received no copyright violations/emails prior to the impromptu channel removal.', 'tweet_ID': '1244511011568140288'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-30T18:43:43.000Z', 'message': "@azJerryLee You should've received an email with more info about your channel's copyright strikes & termination. Check your spam/junk folders, too! nnWe're here if you have any other questions.", 'tweet_ID': '1244696826764316674'}, {'client': 'azJerryLee', 'datetime': '2020-03-31T22:28:04.000Z', 'message': "@TeamYouTube I'm serious I received no emails or strikes, the channel was impromptu terminated without notice. You said you guys were looking into it? https://www.youtube.com/channel/UCw4HBFfsT7T0n7XYHpuo9lg I haven't been using Youtube to upload videos, only comments and playlists.", 'tweet_ID': '1245115674143281154'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-09T22:46:21.000Z', 'duration': '-03:50:04.', 'messageCount': '6', 'sessionID': 'qO3kMZwJEXo4AAm8aWaB'}

{'doc_id': '1093', 'turn': '2', 'tweet_ID': '1241904106874298368', 'url': 'https://web.archive.org/web/20200308223442/https://support.google.com/youtube/answer/1714329?hl=en', 'url_utterance': "@mh_assam Hi there – the data you see in Analytics has a delay of up to 72 hours. We perform additional validation of views across YouTube to make sure they're accurate: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785 Also, here's more info about your watch time report: https://web.archive.org/web/20200308223442/https://support.google.com/youtube/answer/1714329?hl=en"}

[{'client': 'mh_assam', 'datetime': '2020-03-23T01:12:40.000Z', 'message': 'Hi Youtube,n My watch time is running out but why not show up completely in Chrome browser.n@YouTube @ytcreators @YouTubeIndia @YTCreatorsIndia nMy channel name: MH tube Assam-MehebubnnMy channel link: https://www.youtube.com/channel/UCE-r6zQOn_I51aO0oYpNMWw', 'tweet_ID': '1241895606928343040'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T01:12:40.000Z', 'duration': '00:33:47.0', 'messageCount': '2', 'sessionID': 'nL62IolleuvRYdpStErK_2'}

{'doc_id': '1811', 'turn': '3', 'tweet_ID': '1243978490107637761', 'url': 'https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785', 'url_utterance': "@AhirwarRahul3 Appreciate the screenshots – YouTube verifies views and subs count if they're real and accurate so it's normal to see these slow down, freeze, or adjust during this process. Here's more info: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785 nnHope this helps clarify."}

[{'client': 'AhirwarRahul3', 'datetime': '2020-03-26T11:38:49.000Z', 'message': '@TeamYouTube Why are none of my videos being reached to the public? link', 'tweet_ID': '1243140344629190656'}, {'client': 'AhirwarRahul3', 'datetime': '2020-03-28T12:59:50.000Z', 'message': '@TeamYouTube Sir, the viewership on my YouTube videos is not increasing and the subscriptions are also not increasing. Please do you correct please.', 'tweet_ID': '1243885509522288641'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T11:38:49.000Z', 'duration': '13:46:23.0', 'messageCount': '3', 'sessionID': 'a76DDRTPi5EEhItC93jx'}

{'doc_id': '1908', 'turn': '2', 'tweet_ID': '1240112371428884480', 'url': 'https://web.archive.org/web/20200402141142/https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US', 'url_utterance': '@JohnnyJ19238390 Hi, glad to help! Please make sure that you are logged into the account used to purchase the game. Deactivate/reactivate your PS4 as primary, restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html and try to download the game from the website. Steps can be found here: https://web.archive.org/web/20200402141142/https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US'}

[{'client': 'JohnnyJ19238390', 'datetime': '2020-03-17T20:48:10.000Z', 'message': '@AskPlayStation Hey! I need help with getting back my For Honor License that I added back in February 2019 which Isn’t in my library or Download list. PSN: Kekka_Dake_Da link', 'tweet_ID': '1240017102364389376'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-17T20:48:10.000Z', 'duration': '06:18:34.0', 'messageCount': '2', 'sessionID': '5GYOOHbzkgk1bTAK2yHY_2'}

{'doc_id': '1486', 'turn': '2', 'tweet_ID': '1235714850011197443', 'url': 'https://web.archive.org/web/20200331044109/https://www.godaddy.com/garage/domain-privacy-care', 'url_utterance': '@ElliotComite Hi Elliot, it sounds like you chose to register a domain name publicly instead of privately. There are agencies who collect this information off the public Whois database and supply it to companies to solicit sales to you: https://web.archive.org/web/20200331044109/https://www.godaddy.com/garage/domain-privacy-care ^M'}

[{'client': 'ElliotComite', 'datetime': '2020-03-05T23:38:09.000Z', 'message': 'I bought a domain on @GoDaddy and immediately started receiving non-stopped spam calls, emails, texts.nnThey offer “SEO promotion” (actual scam), web development from sketchy emails (scammy) & a proposal from “Designer Nik.”nnWhy? Does this happen to everyone who buys a domain?', 'tweet_ID': '1235711226576916480'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-03-05T23:38:09.000Z', 'duration': '02:52:27.0', 'messageCount': '2', 'sessionID': 'IVEjRvVVbdHpSghFKCbM'}

{'doc_id': '8515', 'turn': '6', 'tweet_ID': '1231327800868659200', 'url': 'https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One', 'url_utterance': '@ItsNateEh We have a Support article that may help with that. Please see: https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One *MS'}

[{'client': 'ItsNateEh', 'datetime': '2020-02-22T20:17:02.000Z', 'message': '@RockstarSupport can’t play online because it says files needed to be downloaded?', 'tweet_ID': '1231311959737368577'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-22T20:27:54.000Z', 'message': "@ItsNateEh Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1231314694608162816'}, {'client': 'ItsNateEh', 'datetime': '2020-02-22T20:31:03.000Z', 'message': '@RockstarSupport Xbox one s', 'tweet_ID': '1231315485955850241'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-22T20:33:40.000Z', 'message': '@ItsNateEh For some troubleshooting for your Xbox One issue please refer to: https://support.rockstargames.com/articles/204233953/Basic-Troubleshooting-for-the-Xbox-One-Console *MS', 'tweet_ID': '1231316147590631427'}, {'client': 'ItsNateEh', 'datetime': '2020-02-22T21:10:22.000Z', 'message': '@RockstarSupport Nothing is working. This sucks. I payed for live and the game pass to play gta online & i cant. 😂🤦🏻u200d♂️', 'tweet_ID': '1231325382290366464'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-22T20:17:02.000Z', 'duration': '01:02:57.0', 'messageCount': '6', 'sessionID': 'QpT8GH7Ovuq7rqk8IeHk_2'}

{'doc_id': '0582', 'turn': '2', 'tweet_ID': '1235292274587824128', 'url': 'https://web.archive.org/web/20191218232808/https://help.dropbox.com/files-folders/share/dropbox-transfer', 'url_utterance': "@alaskalynn1 Hi Lynn, thanks for stopping by along with your question! There are two ways you can share your files with people who don't have a Dropbox account: 1. Via a shared link: https://help.dropbox.com/files-folders/share/view-only-access 2. Via Dropbox Transfer: https://web.archive.org/web/20191218232808/https://help.dropbox.com/files-folders/share/dropbox-transfer We hope this info helps 😊"}

[{'client': 'alaskalynn1', 'datetime': '2020-03-04T19:27:33.000Z', 'message': '@dropboxsupport I teach yearbook. Is there a way I can have a dropbox account and get a url to give parents and kids to drop photos in?', 'tweet_ID': '1235285773982863368'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-04T19:27:33.000Z', 'duration': '00:25:50.0', 'messageCount': '2', 'sessionID': 'KbpSuEQA9r4Hr9vn0UVO_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1227977586535550976', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@michaelnj166 If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'}

[{'client': 'michaelnj166', 'datetime': '2020-02-13T07:27:21.000Z', 'message': '@RockstarSupport i just purchase Shark Card from my Microsoft account on my pc how can get my money gta5 onlin', 'tweet_ID': '1227856769738690560'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-13T07:27:21.000Z', 'duration': '08:00:05.0', 'messageCount': '2', 'sessionID': '78h74E2ISBaQG7GYABjA_2'}

{'doc_id': '1081', 'turn': '2', 'tweet_ID': '1242846724596563968', 'url': 'https://web.archive.org/web/20200308195016/https://support.google.com/youtube/answer/7577430', 'url_utterance': "@NewsIndia241 Thanks for the screenshot – we've seen similar reports, and will pass yours along too. We'll keep you posted. Also, to learn more about impressions check here: https://web.archive.org/web/20200308195016/https://support.google.com/youtube/answer/7577430 or you can contact Creator Support to dive into this further: https://support.google.com/youtube/answer/3545535"}

[{'client': 'NewsIndia241', 'datetime': '2020-03-25T13:28:00.000Z', 'message': '@TeamYouTube Your systems are failing whats going wrong My Views Graph is going down and down My Viewers are not getting my videos impression on their home page and i am gettin this error right now ? #HelpMeYouTube link', 'tweet_ID': '1242805434722832385'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-25T13:28:00.000Z', 'duration': '02:44:04.0', 'messageCount': '2', 'sessionID': 'VIHMltmBr6t4zfG1MWjg'}

{'doc_id': '2421', 'turn': '2', 'tweet_ID': '1219618593442353152', 'url': 'https://web.archive.org/web/20200407162915/https://www.dropbox.com', 'url_utterance': '@debraroseauthor Hi Debra, we’re sorry to hear about that. What do you when trying to log in through the page: https://web.archive.org/web/20200407162915/https://www.dropbox.com Also, have you tried resetting your account’s password through the link: https://www.dropbox.com/forgot...1/2'}

[{'client': 'debraroseauthor', 'datetime': '2020-01-21T13:36:32.000Z', 'message': "@DropboxSupport I cannot log in I know my password and I was logged in the other day. Can you walk me through it. I really don't understand and I'm not computer [email protected] email or actual phone call would be best", 'tweet_ID': '1219614756878856192'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-01-21T13:36:32.000Z', 'duration': '00:15:14.0', 'messageCount': '2', 'sessionID': '74otTWruS3alTwSTJgok'}

{'doc_id': '2116', 'turn': '2', 'tweet_ID': '1152384470890233856', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': "@diaper Hi there, we're sorry for the trouble. Have you alreadyxa0contacted us here? https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html Please select the chat button in the lower-right corner of the page. Ourxa0accountxa0experts will be able to help you outxa0most efficiently. Let us know if you have any questions. ^MC"}

[{'client': 'diaper', 'datetime': '2019-07-20T00:58:18.000Z', 'message': ".@creativecloud I'm trying to sign up for Creative Cloud and your website doesn't understand that email domains ending in .llc are valid email addresses. It won't let me saying it's an invalid email address. Pretty frustrating.", 'tweet_ID': '1152382188215820289'}]

{'company': 'AdobeCare', 'conversationDateTime': '2019-07-20T00:58:18.000Z', 'duration': '00:19:16.0', 'messageCount': '2', 'sessionID': 'JeH9q9OscqQUBMXUwLeU'}

{'doc_id': '1770', 'turn': '2', 'tweet_ID': '1241404838463889410', 'url': 'https://web.archive.org/web/20200401224734/https://support.google.com/youtube/answer/185111', 'url_utterance': "@im_gamexpro Thanks for letting us know – if you think the video was removed in error, you can appeal so our team can take another look. Here's how: https://web.archive.org/web/20200401224734/https://support.google.com/youtube/answer/185111 Reach back out if needed."}

[{'client': 'im_gamexpro', 'datetime': '2020-03-20T19:26:00.000Z', 'message': '@TeamYouTube I got a Fake Community guideline strike by a Bot, now i just want that youtube team manually review my video bcz my channel freeze for 7 days,nVideo link - https://www.youtube.com/watch?v=C-h1npRB5_E&feature=youtu.benI have worked on YouTube non-stop for the last 9 months without break. @YouTubeIndia', 'tweet_ID': '1241083589086695424'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-20T19:26:00.000Z', 'duration': '20:02:37.0', 'messageCount': '2', 'sessionID': '1pPCVGQkLx6CB5TvLW35'}

{'doc_id': '1685', 'turn': '8', 'tweet_ID': '1245178175107280899', 'url': 'https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168', 'url_utterance': "@azJerryLee Aside from submitting a counter notification, there are other ways to resolve a strike. You can wait for it to expire or get a retraction: https://web.archive.org/web/20200402020034/https://support.google.com/youtube/answer/2814000 Here's more info on account terminations related to copyright & what you can do to appeal: https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168"}

[{'client': 'azJerryLee', 'datetime': '2020-03-09T22:46:21.000Z', 'message': "@TeamYouTube Hey! I could use help with a Youtube channel issue. My brand account got caught in an error loop where I can't log in as though I have copyright strikes, but according to [email protected] I have no copyright strikes. I need a human to intervene and help on this.", 'tweet_ID': '1237147742406754304'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-10T05:52:54.000Z', 'message': '@azJerryLee Hey there – mind sharing your channel URL so we can take a look? Keep us posted!', 'tweet_ID': '1237255085757026305'}, {'client': 'azJerryLee', 'datetime': '2020-03-30T06:25:21.000Z', 'message': '@TeamYouTube https://www.youtube.com/channel/UCw4HBFfsT7T0n7XYHpuo9lg please and thank you. I received no copyright violations/emails prior to the impromptu channel removal.', 'tweet_ID': '1244511011568140288'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-30T18:43:43.000Z', 'message': "@azJerryLee You should've received an email with more info about your channel's copyright strikes & termination. Check your spam/junk folders, too! nnWe're here if you have any other questions.", 'tweet_ID': '1244696826764316674'}, {'client': 'azJerryLee', 'datetime': '2020-03-31T22:28:04.000Z', 'message': "@TeamYouTube I'm serious I received no emails or strikes, the channel was impromptu terminated without notice. You said you guys were looking into it? https://www.youtube.com/channel/UCw4HBFfsT7T0n7XYHpuo9lg I haven't been using Youtube to upload videos, only comments and playlists.", 'tweet_ID': '1245115674143281154'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T22:58:08.000Z', 'message': '@azJerryLee It looks like your account has been terminate due to multiple copyright strikes. If you think this happened by mistake, you can file a counter notification by following the steps here: https://web.archive.org/web/20200322014700/https://support.google.com/youtube/answer/2807684', 'tweet_ID': '1245123242110734337'}, {'client': 'azJerryLee', 'datetime': '2020-04-01T00:56:22.000Z', 'message': "@TeamYouTube Again, as this was in error, I did not received any strikes, as a result don't have any way to file a counter notification. This is a catch-22 scenario. The automated system prevents me from getting a human to respond. https://www.youtube.com/channel/UCw4HBFfsT7T0n7XYHpuo9lg this isn't a normal issue.", 'tweet_ID': '1245152994905088000'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-09T22:46:21.000Z', 'duration': '-03:50:04.', 'messageCount': '8', 'sessionID': 'qO3kMZwJEXo4AAm8aWaB_3'}

{'doc_id': '0399', 'turn': '2', 'tweet_ID': '1218176041841307650', 'url': 'https://web.archive.org/web/20191007150912/https://www.godaddy.com/help/reset-my-godaddy-password-8', 'url_utterance': '@sanju03jain That message usually displays after several failed logins. I recommend resetting your password and waiting for the time to elapse, then try logging in again. nhttps://web.archive.org/web/20191007150912/https://www.godaddy.com/help/reset-my-godaddy-password-8 n^G'}

[{'client': 'sanju03jain', 'datetime': '2020-01-17T05:41:20.000Z', 'message': '@GoDaddy Please see I am struggling from last evening link', 'tweet_ID': '1218045621090676736'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-01-17T05:41:20.000Z', 'duration': '09:31:55.0', 'messageCount': '2', 'sessionID': '2emXpdKxwQwaABtcMjit'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1227216871784620034', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@LogicNow Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'}

[{'client': 'LogicNow', 'datetime': '2020-01-19T21:21:34.000Z', 'message': '@Google someone is aggressively trying to get into one of my accounts. What can I do?', 'tweet_ID': '1219007012236709889'}]

{'company': 'Google', 'conversationDateTime': '2020-01-19T21:21:34.000Z', 'duration': '-15:43:03.', 'messageCount': '2', 'sessionID': 'UNOWfGlXWqcD0y2UNiOm'}

{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1245322248883486727', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@AbbieBegnaud Hi Abbie, we are deeply upset to hear about this incident and encourage you to report it here: https://support.zoom.us/hc/en-us/requests/new We take the security of Zoom meetings incredibly seriously. For info on how you can protect your meetings, please see: https://blog.zoom.us/wordpress/2020/03/20/keep-uninvited-guests-out-of-your-zoom-event'}

[{'client': 'AbbieBegnaud', 'datetime': '2020-04-01T11:29:42.000Z', 'message': '@zoom_us thank you for being the vital link for many of us to human connection, learning and business. What can we do about this? I experienced it too and it’s such a shame. link', 'tweet_ID': '1245312379790991362'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-04-01T11:29:42.000Z', 'duration': '00:39:13.0', 'messageCount': '2', 'sessionID': 'w8Yh6U8cmmdG9KEwyULY'}

{'doc_id': '8524', 'turn': '2', 'tweet_ID': '1245266715799367682', 'url': 'https://support.zoom.us/hc/en-us/requests/new', 'url_utterance': '@BadiaAhad Hi Badia, we are deeply upset to hear about this incident and encourage you to report it here: https://support.zoom.us/hc/en-us/requests/new We take the security of Zoom meetings incredibly seriously. For info on how you can protect your meetings, please see: https://blog.zoom.us/wordpress/2020/03/20/keep-uninvited-guests-out-of-your-zoom-event'}

[{'client': 'BadiaAhad', 'datetime': '2020-03-31T18:27:03.000Z', 'message': 'My Zoom lecture was hacked and the word “n****r” was scrawled in red across the screen. I think today’s lesson in online teaching is done.', 'tweet_ID': '1245055021881982976'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-03-31T18:27:03.000Z', 'duration': '14:01:12.0', 'messageCount': '2', 'sessionID': 'kbb7hBAzl7X31BLAFBF1'}

{'doc_id': '2138', 'turn': '2', 'tweet_ID': '1245465185810370560', 'url': 'https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105', 'url_utterance': '@KeithBeeber Hi there, thanks for reaching out. We are working to remove any listings inflating prices during the current health crisis https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace . You can also report items here https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 ~Brittany'}

[{'client': 'KeithBeeber', 'datetime': '2020-04-01T01:28:31.000Z', 'message': "@AskeBay you really need to do a sweep of sellers price gouging for n95 masks. It's", 'tweet_ID': '1245161087449825281'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-04-01T01:28:31.000Z', 'duration': '20:08:23.0', 'messageCount': '2', 'sessionID': 'dgsTS7cLk8vy8YuCQ53E_2'}

{'doc_id': '2291', 'turn': '2', 'tweet_ID': '1244376926392848384', 'url': 'https://web.archive.org/web/20200407035545/https://www.hulu.com/series/wu-tang-an-american-saga-8e4e1643-1254-4d6e-a567-d2c62f7b3e00', 'url_utterance': "@sygt_ Hulu here! We'd love to suggest some of our Hulu Originals. We think you may enjoy Little Fires Everywhere: https://web.archive.org/web/20200407035512/https://www.hulu.com/series/little-fires-everywhere-bce24897-1a74-48a3-95e8-6cdd530dde4c Wu-Tang: An American Saga: https://web.archive.org/web/20200407035545/https://www.hulu.com/series/wu-tang-an-american-saga-8e4e1643-1254-4d6e-a567-d2c62f7b3e00 and Ramy: https://web.archive.org/web/20200407035522/https://www.hulu.com/series/ramy-4bcb6c3a-3d9a-4d49-b8e0-57fb7de9c8d6 Happy streaming! 📺"}

[{'client': 'sygt_', 'datetime': '2020-03-29T21:01:27.000Z', 'message': 'are there any good hulu series worth watching? should i really reconsider reactivating my account?', 'tweet_ID': '1244369099595153413'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-29T21:01:27.000Z', 'duration': '00:31:06.0', 'messageCount': '2', 'sessionID': 'fRje270ryhw6tuHFQiAQ_2'}

{'doc_id': '8558', 'turn': '4', 'tweet_ID': '1245819723566256130', 'url': 'https://support.google.com/youtubetv/answer/7367266', 'url_utterance': "@bxlloyd Thanks for clarifying – if you haven't already, we recommend checking out this troubleshooter for sign-in issues: https://support.google.com/youtubetv/answer/7367266 Make sure you aren't using a brand account when doing so. Let us know how it goes."}

[{'client': 'bxlloyd', 'datetime': '2020-04-02T19:20:01.000Z', 'message': '@YouTubeTV what’s up with service in the Philadelphia region?', 'tweet_ID': '1245793125400002565'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-02T20:00:40.000Z', 'message': "@bxlloyd Thanks for reaching out – mind sharing more details about the issue? If you're having trouble streaming, we recommend following these troubleshooting steps: https://web.archive.org/web/20200401234916/https://support.google.com/youtubetv/answer/7129766 Let us know if it's something else.", 'tweet_ID': '1245803354636328962'}, {'client': 'bxlloyd', 'datetime': '2020-04-02T20:09:13.000Z', 'message': '@TeamYouTube I’m suddenly logged out and I keep trying to sign in with my google account and it won’t let me.', 'tweet_ID': '1245805509074173956'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-04-02T19:20:01.000Z', 'duration': '01:45:41.0', 'messageCount': '4', 'sessionID': 'xNrTA4TeX5VAokAm7l6Y_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244381444115480578', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Ivan11572378 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'}

[{'client': 'Ivan11572378', 'datetime': '2020-03-29T21:30:41.000Z', 'message': 'The launcher starts me in offline mode. I cannot access many pages of Rockstar Games and I cannot send a request for help. It happens to me on the other computers in the house. @RockstarSupport', 'tweet_ID': '1244376457536843777'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-29T21:30:41.000Z', 'duration': '00:19:49.0', 'messageCount': '2', 'sessionID': 'mhg2lmSJMhr6Of1AAWsg_2'}

{'doc_id': '2251', 'turn': '2', 'tweet_ID': '1243657280538791936', 'url': 'https://web.archive.org/web/20200407022436/https://www.southwest.com', 'url_utterance': '@Alex_Kientz Hello, we apologize for the disconnections. If you are unable to reach us by phone, you can apply for the Southwest Credit Card online at https://web.archive.org/web/20200407044147/https://www.chase.com or at https://web.archive.org/web/20200407022436/https://www.southwest.com ^JD'}

[{'client': 'Alex_Kientz', 'datetime': '2020-03-24T14:01:59.000Z', 'message': '@Chase I tried applying for a Southwest Airlines CC via phone but every time I call, I am disconnected. Any ideas?', 'tweet_ID': '1242451597923409922'}]

{'company': 'ChaseSupport', 'conversationDateTime': '2020-03-24T14:01:59.000Z', 'duration': '07:50:57.0', 'messageCount': '2', 'sessionID': '0RGXfl3jUA63aPCxMKhG_2'}

{'doc_id': '0960', 'turn': '4', 'tweet_ID': '1241526882740441088', 'url': 'https://web.archive.org/web/20200307045951/https://support.apple.com/en-us/HT202612', 'url_utterance': '@cAaarRriIinnNe It sounds like you need to set up guided access. Learn how to set up and use guided access here: https://web.archive.org/web/20200307045951/https://support.apple.com/en-us/HT202612'}

[{'client': 'cAaarRriIinnNe', 'datetime': '2020-03-21T15:14:04.000Z', 'message': '@Apple why wont my iPad latest generation wont do gesture and goes back to home screen after triple clicking? My toddler keeps messing with the iPad and watch his shows on the tiny popup screen...😖', 'tweet_ID': '1241382575764987909'}, {'agent': 'AppleSupport', 'datetime': '2020-03-21T15:59:03.000Z', 'message': '@cAaarRriIinnNe We can help with your iPad using gestures. Which button are you triple clicking? Are you able to perform any gesture listed here: https://web.archive.org/web/20200331043801/https://support.apple.com/guide/ipad/learn-gestures-for-ipad-models-with-face-id-ipadab6772b8/ipados', 'tweet_ID': '1241393896262897665'}, {'client': 'cAaarRriIinnNe', 'datetime': '2020-03-22T00:35:25.000Z', 'message': '@AppleSupport 7th generation', 'tweet_ID': '1241523845049094145'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-21T15:14:04.000Z', 'duration': '09:33:25.0', 'messageCount': '4', 'sessionID': '0rDJNZn6kCpPn7hcS3bf_2'}

{'doc_id': '1345', 'turn': '4', 'tweet_ID': '1160007231322148864', 'url': 'https://web.archive.org/web/20200322202504/https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US', 'url_utterance': '@austinUnlimited Thanks for the details. Please start your system in safe mode and rebuild the database: https://web.archive.org/web/20200322202504/https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US and try again. Let us know the outcome!'}

[{'client': 'Assasinbyday', 'datetime': '2019-08-10T01:30:10.000Z', 'message': "For real @AskPlayStation something wonky is happening with the @Spotify app on my console. Won't open, won't let me cast from my phone. Dark days. Sleepless nights. Please advise.", 'tweet_ID': '1160000352441135104'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-10T01:41:08.000Z', 'message': '@austinUnlimited Hi there, sorry to hear that you are having issues with the app. Please provide us more details about the issue. Do you see any specific error code or message? Have you tried uninistalling and reinstalling the app? Any information will be greatly appreciated.', 'tweet_ID': '1160003111475404800'}, {'client': 'Assasinbyday', 'datetime': '2019-08-10T01:53:48.000Z', 'message': "@AskPlayStation Definitely. The error code is CE-35327-0 When I try too link my spotify app too my spotify through quick menu. Closed all apps, tried too open spotify by itself, it says theres an error during loading and won't proceed to any sort of menu. Yes tried multiple times to un/reinstall", 'tweet_ID': '1160006298668163073'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2019-08-10T01:30:10.000Z', 'duration': '04:00:12.0', 'messageCount': '4', 'sessionID': 'gNXOz9L2bXlNbPLmjfFq'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1227977586535550976', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@michaelnj166 If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'}

[{'client': 'michaelnj166', 'datetime': '2020-02-13T07:27:21.000Z', 'message': '@RockstarSupport i just purchase Shark Card from my Microsoft account on my pc how can get my money gta5 onlin', 'tweet_ID': '1227856769738690560'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-13T07:27:21.000Z', 'duration': '08:00:05.0', 'messageCount': '2', 'sessionID': '78h74E2ISBaQG7GYABjA'}

{'doc_id': '8973', 'turn': '2', 'tweet_ID': '1242545071054098432', 'url': 'https://www.apple.com/feedback/?caller=sm', 'url_utterance': '@AmandaReavey If your iPhone is lost, take a look at the steps here: https://support.apple.com/en-us/HT201472 While that is not a current feature, we welcome your feedback here: https://www.apple.com/feedback/?caller=sm'}

[{'client': 'AmandaReavey', 'datetime': '2020-03-24T19:43:29.000Z', 'message': 'Hey @AppleSupport, is there a way to set up the “Find my Phone” to flash a light instead of pinging it? I’m hard of hearing and can’t hear the sound. #accessibility', 'tweet_ID': '1242537538289614850'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-24T19:43:29.000Z', 'duration': '00:29:55.0', 'messageCount': '2', 'sessionID': 'bRjJDnKmelxqOdF4xUO2_2'}

{'doc_id': '1030', 'turn': '2', 'tweet_ID': '1243699615628759041', 'url': 'https://web.archive.org/web/20200307213729/https://support.google.com/youtubetv/answer/7452153?hl=en&ref_topic=7567308', 'url_utterance': '@kellymarple Thanks for reaching out – follow these steps to remove the app from your phone: https://web.archive.org/web/20200309014057/https://support.google.com/googleplay/answer/2521768 Then, you can download YouTube TV on your LG TV app store. Check out this guide for more info: https://web.archive.org/web/20200307213729/https://support.google.com/youtubetv/answer/7452153?hl=en&ref_topic=7567308 Let us know if you have other questions!'}

[{'client': 'kellymarple', 'datetime': '2020-03-27T23:14:21.000Z', 'message': '@TeamYouTube Hi can you tell me how to delete YouTubeTV from my smartphone and instead put it on the new LG TV I just bought today please?', 'tweet_ID': '1243677768409182208'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-27T23:14:21.000Z', 'duration': '01:26:48.0', 'messageCount': '2', 'sessionID': 'k8uqOWDFBChY5aMKXkC3_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230659065036070912', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@ZacharyTrepagn1 If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *TB'}

[{'client': 'ZacharyTrepagn1', 'datetime': '2020-02-21T00:55:57.000Z', 'message': '@RockstarSupport why haven’t i received my shark card money after purchase', 'tweet_ID': '1230657374614061058'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-21T00:55:57.000Z', 'duration': '00:06:43.0', 'messageCount': '2', 'sessionID': '6wCIz9quu1sIbgqg4nOc'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1228460354524479488', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@MistressRissai If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'}

[{'client': 'MistressRissai', 'datetime': '2020-02-14T22:43:12.000Z', 'message': '@RockstarSupport I bought a 20 dollar shark card and the funds never came through so I assumed I just never finished the transaction in the Microsoft Store so I tried AGAIN and I didn’t get the funds for that one either. So now I’ve bought TWO and received NOTHING.', 'tweet_ID': '1228449639738871808'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-14T22:43:12.000Z', 'duration': '00:42:34.0', 'messageCount': '2', 'sessionID': 'ArE1gY6NrLMBw4oXsiqD_2'}

{'doc_id': '1657', 'turn': '4', 'tweet_ID': '1239251942632837127', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@JTyPatrick We understand. As this isn’t an issue that we handle via Twitter, please reach out to our content team for further assistance here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'}

[{'client': 'JTyPatrick', 'datetime': '2020-03-15T17:21:21.000Z', 'message': '@Apple @AppleSupport I bought #starwarstheriseofskywalker from iTunes but it’s not showing in my movies anywhere. Why’s that?', 'tweet_ID': '1239240278814478337'}, {'agent': 'AppleSupport', 'datetime': '2020-03-15T17:49:55.000Z', 'message': '@JTyPatrick Great question! Are you able to see this movie in your purchase history? This article shows how to check: https://web.archive.org/web/20191101234910/https://support.apple.com/en-us/HT204088', 'tweet_ID': '1239247468895899648'}, {'client': 'JTyPatrick', 'datetime': '2020-03-15T17:50:43.000Z', 'message': '@AppleSupport Yes it shows on my Apple TV, but my tablet has movies anywhere and it’s not there. I bought Superman red son and it showed both platform instantly', 'tweet_ID': '1239247671992487938'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-15T17:21:21.000Z', 'duration': '00:46:20.0', 'messageCount': '4', 'sessionID': 'PMU9H5qmN1uuGiXTfjkU_2'}

{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1243265068525129730', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@jparson8 Apologies for the trouble! We'd be happy to take a closer look if you let us know your ZIP Code and the affected channel(s). For now, trying: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- might help. We'll keep an eye out for your reply!"}

[{'client': 'jparson8', 'datetime': '2020-03-26T19:46:49.000Z', 'message': 'Yo @hulu live, get your shit to work', 'tweet_ID': '1243263154504769538'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-26T19:46:49.000Z', 'duration': '06:04:18.0', 'messageCount': '2', 'sessionID': 'jegvRrtiKrvOoLYfighD'}

{'doc_id': '9072', 'turn': '4', 'tweet_ID': '1232756040833359874', 'url': 'https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC', 'url_utterance': '@ConnorGaitens Try clearing the browser cache. Please refer to our steps here: https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC *SR'}

[{'client': 'ConnorGaitens', 'datetime': '2020-02-26T19:47:58.000Z', 'message': "@RockstarSupport Can't connect to social club via the website or any game launchers so I'm completely unable to play any of my rockstar games, it's not a network issue, but something with my pc, I have tried clearing the cache, opening ports in the firewall, new dns, etc, help", 'tweet_ID': '1232754196639813632'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-26T19:48:51.000Z', 'message': '@ConnorGaitens We would like to look into this issue. xa0Please create a ticket here: https://support.rockstargames.com/categories *SR', 'tweet_ID': '1232754419445456896'}, {'client': 'ConnorGaitens', 'datetime': '2020-02-26T19:54:35.000Z', 'message': "@RockstarSupport I can't sign in to use the service as it times out, hence twitter.", 'tweet_ID': '1232755862617382917'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-26T19:47:58.000Z', 'duration': '00:07:20.0', 'messageCount': '4', 'sessionID': 'QHWoOiv0tmmiCApC6MGJ_2'}

{'doc_id': '0490', 'turn': '4', 'tweet_ID': '1225876976474476545', 'url': 'https://web.archive.org/web/20191115184204/https://helpx.adobe.com/enterprise/package/help/customize-creative-cloud-app.html', 'url_utterance': "@hcva This could be in relation to setting in the serviceconfig.xml file. If the visible flag was set to false this would explain it https://web.archive.org/web/20191115184204/https://helpx.adobe.com/enterprise/package/help/customize-creative-cloud-app.html If you change it, you'll need to restart the Mac after editing the file in order for the change to take effect. ^DB"}

[{'client': 'hcva', 'datetime': '2020-02-04T12:54:21.000Z', 'message': '@AdobeCare I have a license for creative cloud for two machines. On one machine everything is fine. On the othe CC app says I don’t have access to manage any apps. Same account. Why? Both are macOS, both CC apps are up-to-date, one macOS is Mojave, the other Catalina. Why this?', 'tweet_ID': '1224677573604663296'}, {'agent': 'AdobeCare', 'datetime': '2020-02-04T13:01:56.000Z', 'message': '@hcva Hi there, sorry to hear this.nOn which computer do you experience this issue? The one running Catalina or Mojave?nThanks ^NR', 'tweet_ID': '1224679480465281024'}, {'client': 'hcva', 'datetime': '2020-02-07T10:43:51.000Z', 'message': '@AdobeCare I do not have an IT administrator! link', 'tweet_ID': '1225731894572130305'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-04T12:54:21.000Z', 'duration': '00:37:33.0', 'messageCount': '4', 'sessionID': 'fyPwLOcriBfUEmGYCMuM'}

{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1224369547224014848', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@CharlieAscende Hi Charlie. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': 'CharlieAscende', 'datetime': '2020-01-03T18:13:57.000Z', 'message': "Someone's trying to hack into one of my accounts. First its my Gmail account, then its Epic Games.nnI had a notification on my phone that someone from Russia was trying to hack into my email address with failed passwords. It asked me if I can block him or her so I did. link", 'tweet_ID': '1213161589383122944'}]

{'company': 'Google', 'conversationDateTime': '2020-01-03T18:13:57.000Z', 'duration': '-22:16:25.', 'messageCount': '2', 'sessionID': 'Y7RnJU72l50BfVzgeAyZ_2'}

{'doc_id': '9085', 'turn': '4', 'tweet_ID': '1221941135771406336', 'url': 'https://help.dropbox.com/files-folders/share/view-only-access', 'url_utterance': '@SpencerPash If they shared a folder with you, then this will take up space on your end. You can ask them to share the content with you via Shared Links instead, though. This way you can view the content, without it affecting your account. https://help.dropbox.com/files-folders/share/view-only-access Let us know if this helps!'}

[{'client': 'SpencerPash', 'datetime': '2020-01-27T23:35:30.000Z', 'message': '@DropboxSupport I am trying to add a pdf to a file shred to me not by me and I keep getting Dropbox full but I have no doc of my own help', 'tweet_ID': '1221939820680962048'}, {'agent': 'DropboxSupport', 'datetime': '2020-01-27T23:36:38.000Z', 'message': '@SpencerPash Hi Spencer, thanks for reaching out! Can you review your space usage in your Plan tab here (https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan) to see how your space is being taken up? It could be that you have shared folders taking up space, which will need to be removed for you to free up quota. Thanks!', 'tweet_ID': '1221940104706646016'}, {'client': 'SpencerPash', 'datetime': '2020-01-27T23:38:22.000Z', 'message': '@DropboxSupport So if someone shared a file it uses my space as well as there this can’t be correct surely', 'tweet_ID': '1221940542650667008'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-01-27T23:35:30.000Z', 'duration': '00:05:13.0', 'messageCount': '4', 'sessionID': 'UxbliuyGBSuZEgdq1K4A_2'}

{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1240771983937323009', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@TuffyTown Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *TB'}

[{'client': 'TuffyTown', 'datetime': '2020-03-19T22:45:24.000Z', 'message': "@RockstarSupport Can't play GTA IV at all. With the new update you guys just released, the game instantly crashes upon opening the Rockstar Game Launcher.", 'tweet_ID': '1240771381270384641'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T22:45:24.000Z', 'duration': '00:02:24.0', 'messageCount': '2', 'sessionID': '9hphiEHguyr3rRExOz8y'}

{'doc_id': '8443', 'turn': '6', 'tweet_ID': '1233439275640815616', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@skullgears99 Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *SR'}

[{'client': 'skullgears99', 'datetime': '2020-02-28T16:48:34.000Z', 'message': '@RockstarSupport online sign in failed. Pls assist', 'tweet_ID': '1233433822907322368'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-28T16:50:01.000Z', 'message': '@skullgears99 Please let us know the game and platform you are experiencing this on so we can help further. *SR', 'tweet_ID': '1233434189590126593'}, {'client': 'skullgears99', 'datetime': '2020-02-28T17:04:45.000Z', 'message': '@RockstarSupport Gta 5 on pc', 'tweet_ID': '1233437897828847618'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-28T17:05:57.000Z', 'message': '@skullgears99 Please try this: https://support.rockstargames.com/articles/200525767/GTA-Online-PC-Connection-Troubleshooting *SR', 'tweet_ID': '1233438198174568448'}, {'client': 'skullgears99', 'datetime': '2020-02-28T17:09:39.000Z', 'message': '@RockstarSupport link', 'tweet_ID': '1233439131017076736'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-28T16:48:34.000Z', 'duration': '00:21:40.0', 'messageCount': '6', 'sessionID': '9tBqCnWGntVSVJmCXlo7_2'}

{'doc_id': '1178', 'turn': '12', 'tweet_ID': '1243984155052068864', 'url': 'https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050', 'url_utterance': "@CharlieAshfor11 Hmm, we recommend clearing cache and cookies. Here's how: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 Also, are you trying to access it using your mobile or desktop? Let us know if this helps."}

[{'client': 'CharlieAshfor11', 'datetime': '2020-03-26T06:08:52.000Z', 'message': "@TeamYouTube In the new studio analytics for my channel https://www.youtube.com/channel/UCtTgNkL2qpjoQ1tTcPSZANQ i still don't have the subscriber notification metrics in the audience tab though it has been out for 9 months I also don't have the notification CTR in the Reach Tab. nPlease resolve this soon thanks", 'tweet_ID': '1243057311326695425'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-26T15:45:58.000Z', 'message': '@CharlieAshfor11 Thanks for letting us know – mind sharing a screenshot of the issue? Send it our way, so we can take a closer look. Keep us posted!', 'tweet_ID': '1243202544014368771'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-27T03:00:39.000Z', 'message': '@TeamYouTube @TeamYouTube as you can see here, there is no notification metrics for channel or CTR per video link', 'tweet_ID': '1243372332913029125'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-27T16:19:09.000Z', 'message': '@CharlieAshfor11 Thanks for the screenshots. The details on the pictures you sent shows just the overview of your channels analytics. In order to get a more detailed report on your channel's performance you can click on "See more". This will allow you to filter which info you wish to see.', 'tweet_ID': '1243573283339014144'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-28T01:08:32.000Z', 'message': "@TeamYouTube Ok. Is the notification analytics in the 'see more' area?", 'tweet_ID': '1243706503522996226'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T01:47:21.000Z', 'message': "@CharlieAshfor11 Yes, by clicking “See More” you'll see the list of public subscribers with the option to sort by subscriber count and date subscribed. Hope this helps clarify.", 'tweet_ID': '1243716272799563777'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-28T01:51:02.000Z', 'message': "@TeamYouTube No sorry, nI meant how can I see how many people turned on notifications for my channel and the CTR as shown in these videosnhttps://www.youtube.com/watch?v=lL4MxHoklgw&t=50snhttps://www.youtube.com/watch?v=do7i3gC28aY&t=51snthe metrics don't show up for me as shown in screenshots above", 'tweet_ID': '1243717199551840256'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T02:25:51.000Z', 'message': '@CharlieAshfor11 To see the CTR for each video, go to YouTube Studio > select a video > click on Analytics from the left hand nav > click Reach tab. If you want to see how many people turned on notifications for your channel, you can check out this Help Center article: https://web.archive.org/web/20200308022124/https://support.google.com/youtube/answer/9336507', 'tweet_ID': '1243725961826271232'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-28T03:58:00.000Z', 'message': "@TeamYouTube Yes, that is what I am saying. When I go to audience in analytics, the “Subscriber bell notifications” card doesn't show up at all", 'tweet_ID': '1243749154163019776'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-28T04:02:06.000Z', 'message': "@TeamYouTube and isin't there a notification CTR in the reach tab. Normal CTR is showing but notification CTR isin't. the 2 notification metrics don't show for me", 'tweet_ID': '1243750183868891136'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-28T06:51:42.000Z', 'message': '@TeamYouTube Please resolve this issue', 'tweet_ID': '1243792868038152193'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T06:08:52.000Z', 'duration': '13:22:57.0', 'messageCount': '12', 'sessionID': 'hr4R1TYuWcMuRjpESsNJ_2'}

{'doc_id': '2281', 'turn': '4', 'tweet_ID': '1218551935135047682', 'url': 'https://web.archive.org/web/20200407035407/https://www.godaddy.com/help/contact-us', 'url_utterance': "@sanju03jain Hi Sanjay, I recommend clearing your browser's cache, if it continues please contact our live support: https://web.archive.org/web/20200407035407/https://www.godaddy.com/help/contact-us ^Lisi"}

[{'client': 'sanju03jain', 'datetime': '2020-01-17T05:41:20.000Z', 'message': '@GoDaddy Please see I am struggling from last evening link', 'tweet_ID': '1218045621090676736'}, {'agent': 'GoDaddyHelp', 'datetime': '2020-01-17T14:19:35.000Z', 'message': '@sanju03jain That message usually displays after several failed logins. I recommend resetting your password and waiting for the time to elapse, then try logging in again. nhttps://web.archive.org/web/20191007150912/https://www.godaddy.com/help/reset-my-godaddy-password-8 n^G', 'tweet_ID': '1218176041841307650'}, {'client': 'sanju03jain', 'datetime': '2020-01-18T11:32:50.000Z', 'message': '@GoDaddyHelp I cannot reset my password daily basis', 'tweet_ID': '1218496465560952832'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-01-17T05:41:20.000Z', 'duration': '09:31:55.0', 'messageCount': '4', 'sessionID': '2emXpdKxwQwaABtcMjit_2'}

{'doc_id': '0295', 'turn': '2', 'tweet_ID': '1238948410989953024', 'url': 'https://web.archive.org/web/20190806182534/https://support.apple.com/en-us/HT208503', 'url_utterance': '@petrichorbi We want to help you get your Apple ID back up and running so you can use the App Store. Did you deactivate your Apple ID account at some point? Details here: https://web.archive.org/web/20190806182534/https://support.apple.com/en-us/HT208503'}

[{'client': 'petrichorbi', 'datetime': '2020-03-14T21:42:06.000Z', 'message': '@AppleSupport My Apple ID has been saying “this person is not active” for months now. Because of this the App Store doesn’t work so I cannot download or update apps. Is there anything I could do to fix it? link', 'tweet_ID': '1238943511296331781'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-14T21:42:06.000Z', 'duration': '00:36:30.0', 'messageCount': '2', 'sessionID': 'XWIRToWez3KUlzUfpyUx'}

{'doc_id': '8418', 'turn': '2', 'tweet_ID': '1240336781012279297', 'url': 'https://support.apple.com/en-us/HT207099', 'url_utterance': '@Commuting365 We understand your concern regarding these types of calls. Please check out the phone call section of the following article: https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759 nnYou may also be able to block these attempts: https://support.apple.com/en-us/HT207099'}

[{'client': 'Commuting365', 'datetime': '2020-03-18T17:14:12.000Z', 'message': 'Hey @Apple I’m getting calls from the following phone number saying my iCloud account has been compromised: 609-606-9030', 'tweet_ID': '1240325645948923904'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-18T17:14:12.000Z', 'duration': '08:37:18.0', 'messageCount': '2', 'sessionID': 'qqRdtbzg12sYqKsN0hZS_2'}

{'doc_id': '1648', 'turn': '5', 'tweet_ID': '1242164642291560490', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@Dutch349 Sorry for the difficulty, Cody! To make sure we're on the same page, you're also having trouble streaming the same NBC station? If so, let's try: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- for comparison, including a quick restart of your device and modem for comparison. Any change after?"}

[{'client': 'JosephDSpivey', 'datetime': '2020-03-23T10:28:31.000Z', 'message': '@hulu_support @WHOhd hey! My local NBC channel skips quite a bit, but only on local broadcast programming. Zip code is 50322, WHO-TV. Any advice?', 'tweet_ID': '1242035490137812992'}, {'agent': 'hulu_support', 'datetime': '2020-03-23T12:22:33.000Z', 'message': "@JosephDSpivey Hi, Joey! We weren't' able to reproduce this behavior at this time, but we'd love to help troubleshoot. To refresh your connection, try exiting the stream & accessing NBC from: Browse > Networks > A-Z. Any difference? You can also give these steps a shot: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-.", 'tweet_ID': '1242064188027154433'}, {'client': 'JosephDSpivey', 'datetime': '2020-03-23T12:40:08.000Z', 'message': '@hulu_support I’m having the same issue on the mobile app too. I don’t know what your testing process is, but before the Today show started at 7 CST it was happening, but once that started it was fine. We’ve also seen it in the 3-5:30 PM CST time slot regularly. Not sure if that helps.', 'tweet_ID': '1242068612359340036'}, {'client1': 'Dutch349', 'datetime': '2020-03-23T15:28:10.000Z', 'message': '@JosephDSpivey @hulu_support I have been having the same problem!', 'tweet_ID': '1242110900770951171'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-23T10:28:31.000Z', 'duration': '08:33:12.0', 'messageCount': '5', 'sessionID': 'Y6c8oBKcfZAR2ZPN0APF_2'}

{'doc_id': '1685', 'turn': '6', 'tweet_ID': '1245426898068484098', 'url': 'https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168', 'url_utterance': "@TruthOf38445119 If you haven't yet, you can always appeal. Also, when this happens, an email is sent with more details about the reason for termination. Here's more info about why it can happen: https://web.archive.org/web/20200401213256/https://support.google.com/youtube/answer/2802168 Hope this gets resolved!"}

[{'client': 'RemixMask', 'datetime': '2020-03-25T22:38:27.000Z', 'message': '@TeamYouTube my account got suspended for "repeated or severe violations" which ive done none of not sure if this is because of the recent COVID-19 which made you have more bots checking youtube channels instead of humans but i'd appreciate a fix', 'tweet_ID': '1242943961670529025'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-25T23:27:25.000Z', 'message': "@RemixMask Thanks for the tag – if you think this was done in error, you can appeal here: https://accounts.google.com/ServiceLogin?continue=https://support.google.com/accounts/contact/suspended%3Fp%3Dyoutube%26rd%3D1&rd=1&visit_id=637232301543621439-1783715952&rd=2 Here's more info about our spam policies: https://web.archive.org/web/20200402002651/https://support.google.com/youtube/answer/2801973nnBecause of the pandemic, our review process can experience delays. Thanks for your patience!", 'tweet_ID': '1242956283944275975'}, {'client': 'RemixMask', 'datetime': '2020-03-28T00:17:13.000Z', 'message': '@TeamYouTube i sent an appeal already how long do i have to wait for a response?', 'tweet_ID': '1243693591970697216'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T00:36:41.000Z', 'message': "@RemixMask You should hear back in 3-5 business days. If you haven't received an update then, let us know.", 'tweet_ID': '1243698491525935106'}, {'client1': 'TruthOf38445119', 'datetime': '2020-04-01T18:35:05.000Z', 'message': '@TeamYouTube @RemixMask Mee too..my channel terminated just for small mistake happened with me.. instead of giving warning or strike my channel terminated without single copyright or community guideline strike. I took lot of hardwork on my channel from 3 years but YT destroyed it with in second.', 'tweet_ID': '1245419428268789761'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-25T22:38:27.000Z', 'duration': '20:26:19.0', 'messageCount': '6', 'sessionID': '9EpBzwUvA7B1RW2ztGIL_2'}

{'doc_id': '0815', 'turn': '2', 'tweet_ID': '1159655925206196224', 'url': 'https://web.archive.org/web/20200224060555/https://support.playstation.com/s/article/Sub-Account-Graduation-to-Master-Account?language=en_US', 'url_utterance': '@Ramr1500 Hi there! Glad to assist! In this case, you can upgrade your child account to an adult account if you meet the requirements: https://web.archive.org/web/20200224060555/https://support.playstation.com/s/article/Sub-Account-Graduation-to-Master-Account?language=en_US'}

[{'client': 'Ramr1500', 'datetime': '2019-08-09T02:22:32.000Z', 'message': '@AskPlayStation I would like to upgrade a child account to adult. Is this possible ?', 'tweet_ID': '1159651143192121345'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2019-08-09T02:22:32.000Z', 'duration': '00:40:31.0', 'messageCount': '2', 'sessionID': 'PjBnjdrw7HBhJSgbYuKI'}

{'doc_id': '1436', 'turn': '2', 'tweet_ID': '1242442736462172169', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': '@cyncynj Rest assured that our team is tirelessly working to have these removed! Our policy prohibits sellers from profiting on human tragedy and natural disaster. Here is an article with the action we are taking: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 - Mindy'}

[{'client': 'cyncynj', 'datetime': '2020-03-23T23:58:56.000Z', 'message': '@ebay is allowing people to sell toilet paper at ridiculous prices #COVIDー19 #Gouging', 'tweet_ID': '1242239437687398403'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-23T23:58:56.000Z', 'duration': '13:41:47.0', 'messageCount': '2', 'sessionID': '7RhlPfBd2R9G8GAieSjw'}

{'doc_id': '1691', 'turn': '4', 'tweet_ID': '1239563942537674752', 'url': 'https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1', 'url_utterance': "@marcelfrommd Oh, I see! Could you try resetting the preference of Premiere Pro? This will make its settings default? https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nWhich version of the GPU driver is installed on your machine? Let us know, we're here to help. Thanks.^Kartika"}

[{'client': 'marcelfrommd', 'datetime': '2020-03-15T20:22:23.000Z', 'message': 'anyone know why this green bar is going across my video? its the editor not my clip, i tried a different editor and the screen just went black at that same point? @AdobePremiere @AdobeCare link', 'tweet_ID': '1239285839051571202'}, {'agent': 'AdobeCare', 'datetime': '2020-03-16T04:42:18.000Z', 'message': "@marcelfrommd Hi there, we've got your back. What are your system specifications (CPU, GPU, RAM, OS)? Do you get this issue with all the projects? Try changing the renderer to Mercury Playback Engine Software Only. https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1nLet us know if it helps. Thanks. ^NKush", 'tweet_ID': '1239411645589356546'}, {'client': 'marcelfrommd', 'datetime': '2020-03-16T14:18:23.000Z', 'message': "@AdobeCare i've tried changing the render setting still get the same error, it only does it for that one clip. system specs: link", 'tweet_ID': '1239556623003201536'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-15T20:22:23.000Z', 'duration': '23:34:00.0', 'messageCount': '4', 'sessionID': 'osTUmpqGzx55aeIXUrpJ_2'}

{'doc_id': '1564', 'turn': '4', 'tweet_ID': '1245007001916248064', 'url': 'https://web.archive.org/web/20200331171608/https://www.dropboxforum.com/t5/Help-from-the-Community/ct-p/101001000', 'url_utterance': '@Dron_Kr Hi again. Unfortunately, it is not possible to revert to older versions of our desktop app. We suggest posting about this in our Official Online Community https://web.archive.org/web/20200331171608/https://www.dropboxforum.com/t5/Help-from-the-Community/ct-p/101001000 You can also check for additional support options at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support Thx!'}

[{'client': 'Dron_Kr', 'datetime': '2020-03-20T08:53:51.000Z', 'message': '@Dropbox How to downgrade to the previous win desktop version? The new one is a buggy and hangs. Also, seems win desktop client it not supporting WPAD and kerberos proxy SSO auth in a domain environment.', 'tweet_ID': '1240924504894967809'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-20T09:09:24.000Z', 'message': '@Dron_Kr Additionally, regarding your second request, could you share a few more details? Are you getting an error message when trying to set it up? Any relevant screenshots would also be very helpful.nThank you!', 'tweet_ID': '1240928415785590784'}, {'client': 'Dron_Kr', 'datetime': '2020-03-31T15:06:41.000Z', 'message': '@DropboxSupport No errors. It seems the client just not supports WPAD (https://en.wikipedia.org/wiki/Web_Proxy_Auto-Discovery_Protocol) And not supporting Kerberos SSO in Win domain. If I add proxy manually, I need to provide a proxy login/password.', 'tweet_ID': '1245004594847133696'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-20T08:53:51.000Z', 'duration': '-06:22:24.', 'messageCount': '4', 'sessionID': 'X8vAFNqLKEAMGpMuDJ5o'}

{'doc_id': '2286', 'turn': '4', 'tweet_ID': '1239225686151356416', 'url': 'https://web.archive.org/web/20200407035445/https://www.hulu.com/series/american-horror-story-a67a233c-fcfe-4e8e-b000-052603ddd616', 'url_utterance': "@elizabethh__20 Gotcha — thanks for following up! We think you may enjoy our Into the Dark collection: https://web.archive.org/web/20200407022049/https://www.hulu.com/into-the-dark Also, check-out American Horror Story (https://web.archive.org/web/20200407035445/https://www.hulu.com/series/american-horror-story-a67a233c-fcfe-4e8e-b000-052603ddd616) if you haven't already. We hope this helps!"}

[{'client': 'elizabethh__20', 'datetime': '2020-03-15T15:44:36.000Z', 'message': 'Imma need all the Netflix Hulu hbo suggestions I can get if we really about to be stuck in our houses, so drop them titles lmao ⤵️', 'tweet_ID': '1239215931177480192'}, {'agent': 'hulu_support', 'datetime': '2020-03-15T15:50:41.000Z', 'message': "@elizabethh__20 Hulu here! We'd love to help. What types of movies and shows are you interested in? Let us know and we'll give you some good suggestions!", 'tweet_ID': '1239217462400430080'}, {'client': 'elizabethh__20', 'datetime': '2020-03-15T16:14:43.000Z', 'message': '@hulu_support Horror and action 🤷🏻u200d♀️', 'tweet_ID': '1239223511207510017'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-15T15:44:36.000Z', 'duration': '00:38:45.0', 'messageCount': '4', 'sessionID': 'lXdJhRpC681AjjT2ETtL_2'}

{'doc_id': '1735', 'turn': '2', 'tweet_ID': '1234306043125075975', 'url': 'https://web.archive.org/web/20200401222235/https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html', 'url_utterance': '@rovettidesign Hi, sorry to hear that Photoshop & Bridge are running slow for you. Here are two links that provide solutions to help improve the performance in both Photoshop and Adobe Bridge. https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html https://web.archive.org/web/20200401222235/https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html ^SV'}

[{'client': 'rovettidesign', 'datetime': '2020-03-01T18:48:17.000Z', 'message': "OMFG @creativecloud why the f*ck is Bridge so slow? Why is Photoshop so f*cking slow... I pay so much money for these apps, and they're so glitchy on both of my high-end studio-grade computers. I'm locked into having to use your software as a creative. Get your act together!", 'tweet_ID': '1234188726798036995'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-01T18:48:17.000Z', 'duration': '07:46:10.0', 'messageCount': '2', 'sessionID': 'jo3j2Mhn6RmYj9PjvXeP_2'}

{'doc_id': '1992', 'turn': '5', 'tweet_ID': '1231723530649292800', 'url': 'https://web.archive.org/web/20200403053513/https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html', 'url_utterance': "@BenjaminEdwards Hi, you're correct. Sorry, in my Creative Cloud desktop app I am only seeing 14. 01 & I thought I was updated. I am not able to see the 14.02 update either. Did you use the Adobe Clean tool to uninstall the ?https://web.archive.org/web/20200403053513/https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htmln^SV"}

[{'client': 'BenjaminEdwards', 'datetime': '2020-02-23T19:23:46.000Z', 'message': '@Adobe @creativecloud trying to update Premiere to 14.0.2 at request of third party plug in, but CC isn’t giving me that option. Only 14.0.1. How can I get the new version?? Thanks!', 'tweet_ID': '1231660944406671361'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-23T21:34:31.000Z', 'message': 'Have uninstalled, reinstalled. Signed in and out of Creative Cloud. Deleted OPM.db file. Any other ideas?', 'tweet_ID': '1231693846175608832'}, {'agent': 'AdobeCare', 'datetime': '2020-02-23T22:03:04.000Z', 'message': '@BenjaminEdwards Hi, Premiere 14.01 is the latest public release. Which third party plugin are you using? I will loop in our video team to see if there is a public beta for the new update or not. They will be back in the office on Monday to help ^SV', 'tweet_ID': '1231701032964628482'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-23T22:58:59.000Z', 'message': '@AdobeCare This lists 14.02 https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html', 'tweet_ID': '1231715103055069185'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-23T19:23:46.000Z', 'duration': '05:13:34.0', 'messageCount': '5', 'sessionID': 'lUpWjvpEo7jJltLVVFzp'}

{'doc_id': '9072', 'turn': '4', 'tweet_ID': '1245477060434440193', 'url': 'https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC', 'url_utterance': '@RProchonsky Please try these steps for clearing the browser cache: https://support.rockstargames.com/articles/200148776/How-to-clear-your-Browser-Cache-on-PC *SR'}

[{'client': 'RProchonsky', 'datetime': '2020-04-01T21:50:18.000Z', 'message': "@RockstarSupport Hi, I've a problem with GTA V - few days ago I download it again[via Social Club]. Yesterday I got 80ish mb patch that after downloading giving me an error that doesnt allow me to start the game. I've tried reinstalling the game and verifying game files.", 'tweet_ID': '1245468559452639233'}, {'agent': 'RockstarSupport', 'datetime': '2020-04-01T21:51:52.000Z', 'message': '@RProchonsky Please create a support ticket so we can investigate this matter. https://support.rockstargames.com/categories *SR', 'tweet_ID': '1245468953117368331'}, {'client': 'RProchonsky', 'datetime': '2020-04-01T22:22:57.000Z', 'message': '@RockstarSupport There was an error on submission. Please check all fields and try again. - at this point I start to think you making fun of me for kicks man', 'tweet_ID': '1245476772960968704'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-04-01T21:50:18.000Z', 'duration': '00:33:47.0', 'messageCount': '4', 'sessionID': '0AmcQaSy50xlUAx0ji03_2'}

{'doc_id': '8515', 'turn': '4', 'tweet_ID': '1233571607064588288', 'url': 'https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One', 'url_utterance': '@Brianwilli20 Please have a look at the article here to see if it helps solve the issue:xa0https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One *TB'}

[{'client': 'Brianwilli20', 'datetime': '2020-02-29T01:32:21.000Z', 'message': '@RockstarSupport keep getting this error when trying to play online with friends? link', 'tweet_ID': '1233565637236187142'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-29T01:42:30.000Z', 'message': "@Brianwilli20 Could you please let us know which platform you're experiencing this issue on? *TB", 'tweet_ID': '1233568192284561410'}, {'client': 'Brianwilli20', 'datetime': '2020-02-29T01:50:57.000Z', 'message': '@RockstarSupport Xbox one', 'tweet_ID': '1233570319270588419'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-29T01:32:21.000Z', 'duration': '01:10:04.0', 'messageCount': '4', 'sessionID': 'K6fpKpN8ihkbiQxPtuB8'}

{'doc_id': '2039', 'turn': '2', 'tweet_ID': '1244337235442491399', 'url': 'https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/2802027', 'url_utterance': "@Qrozaunt Thanks for bringing this to our attention – if you haven't already, flag the video for review: https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/2802027 This allows our team to take a closer look. If we find the content in violation of our guidelines, we swiftly act to address it."}

[{'client': 'Qrozaunt', 'datetime': '2020-03-29T14:25:34.000Z', 'message': '@TeamYouTube nThis person on your website who is torturing, and eating animals alive. And she is somehow still there. Can you please do something about it?nhttps://www.youtube.com/channel/UC4PpFUrfT2Pou7OwpVF0MUQ', 'tweet_ID': '1244269471256068097'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T14:25:34.000Z', 'duration': '07:46:23.0', 'messageCount': '2', 'sessionID': 'f281PBtePPbV27KfLXoe'}

{'doc_id': '1693', 'turn': '2', 'tweet_ID': '1239552619070316545', 'url': 'https://web.archive.org/web/20200401214729/https://support.google.com/youtube/thread/4518549', 'url_utterance': '@Pian0L0unge Thanks for the tag – if you were removed from YPP due to reused content, it can mean your channel lacks the creative context you’re adding to make your videos unique. More info here: https://web.archive.org/web/20200401214729/https://support.google.com/youtube/thread/4518549'}

[{'client': 'Pian0L0unge', 'datetime': '2020-03-16T06:26:18.000Z', 'message': '@TeamYouTube Dear YouTube Team, could you please advise me? On Feb 3rd,2020 my music channel was approved to join YouTube Partner Programme, but just after 1 week Feb 10th, monetization has been disabled again with reason "Reused Content". nhttps://www.youtube.com/channel/UCHG6WDS4KbD2j9XXRyhFOKg', 'tweet_ID': '1239437820923645952'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-16T06:26:18.000Z', 'duration': '19:27:27.0', 'messageCount': '2', 'sessionID': 'Lu2uvANkhuosBcyBsJwC'}

{'doc_id': '8973', 'turn': '6', 'tweet_ID': '1158834613432856576', 'url': 'https://www.apple.com/feedback/?caller=sm', 'url_utterance': '@DMJreports Got it! Once the video has already been recorded, taking a screenshot would be the best way to get a still image from the video. We’d appreciate all feedback and would like to hear more about this here: https://www.apple.com/feedback/?caller=sm'}

[{'client': 'carolrhartsell', 'datetime': '2019-08-06T19:37:20.000Z', 'message': 'My timeline is entirely dogs now and I’ve never been happier.', 'tweet_ID': '1158824396368334851'}, {'client1': 'DMJreports', 'datetime': '2019-08-06T19:39:54.000Z', 'message': '@carolrhartsell Stringer hitting the pool at full speed: link', 'tweet_ID': '1158825041141723136'}, {'client1': 'DMJreports', 'datetime': '2019-08-06T19:42:09.000Z', 'message': 'Is it weird that "take a screenshot" seems to be the only way to pull a photo out of a video, @AppleSupport? Or is it because I have an iphone that's - gasp - like 3 or 4 years old? Because there's a pretty big loss of resolution there.', 'tweet_ID': '1158825608505262080'}, {'agent': 'AppleSupport', 'datetime': '2019-08-06T19:57:24.000Z', 'message': '@DMJreports Hi there, we can help with taking stills while recording. Is your iPhone up-to-date? This is possible in iOS 12 by pressing the white shutter button while video recording: nn https://web.archive.org/web/20200224124809/https://support.apple.com/guide/iphone/take-videos-iph61f49e4bb/ios', 'tweet_ID': '1158829444951420928'}, {'client1': 'DMJreports', 'datetime': '2019-08-06T20:09:17.000Z', 'message': "@AppleSupport Right, but I'm talking about a video that's already been recorded.", 'tweet_ID': '1158832434407886848'}]

{'company': 'AppleSupport', 'conversationDateTime': '2019-08-06T19:37:20.000Z', 'duration': '00:40:36.0', 'messageCount': '6', 'sessionID': 'kkPGbiIW8jTzYRlH3yuu_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1229079981449469952', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Theultragamer10 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'}

[{'client': 'Theultragamer10', 'datetime': '2020-02-16T16:26:50.000Z', 'message': '@RockstarSupport my gta 5 installation is stuck on %0 I can’t do anything on my game need help', 'tweet_ID': '1229079699072135180'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-16T16:26:50.000Z', 'duration': '00:01:07.0', 'messageCount': '2', 'sessionID': 'jYHUz6l1L3W6bZRl7eli_2'}

{'doc_id': '2352', 'turn': '2', 'tweet_ID': '1237057672165363720', 'url': 'https://web.archive.org/web/20200407053357/https://www.hulu.com/series/the-league-6723b153-45c2-43a4-947f-7cc64ef7f2a3', 'url_utterance': "@yeseniabenedit Hey, Yesenia — hope you don't mind us chiming in! For comedies, try Brooklyn Nine-Nine (https://web.archive.org/web/20200402212145/https://www.hulu.com/series/brooklyn-nine-nine-daf48b7a-6cd7-4ef6-b639-a4811ec95232) or The League (https://web.archive.org/web/20200407053357/https://www.hulu.com/series/the-league-6723b153-45c2-43a4-947f-7cc64ef7f2a3). For dramas, try SVU (https://web.archive.org/web/20200331045154/https://www.hulu.com/series/law-order-special-victims-unit-720ef5c1-fc77-4924-98c5-491455a06895) or Lost (https://web.archive.org/web/20200407053611/https://www.hulu.com/series/lost-466b3994-b574-44f1-88bc-63707507a6cb). We hope this helps! 😊"}

[{'client': 'yeseniabenedit', 'datetime': '2020-03-09T16:35:52.000Z', 'message': 'I need a good show to binge watch. What’s a longggggg series that I could watch on @hulu, @netflix, @disneyplus????', 'tweet_ID': '1237054507168784384'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-09T16:35:52.000Z', 'duration': '00:12:35.0', 'messageCount': '2', 'sessionID': 'lZvd2ddhqT1A6eNnwghs_2'}

{'doc_id': '1567', 'turn': '4', 'tweet_ID': '1245122563103170562', 'url': 'https://web.archive.org/web/20200331182231/https://support.google.com/youtube/answer/171664', 'url_utterance': "@pcweenies Hmm – to be able to upload videos longer than 15 minutes, you'll need to verify your YouTube account. This is most likely why you're being asked to enter a phone number. If you haven't received the verification code, here are some reasons: https://web.archive.org/web/20200331182231/https://support.google.com/youtube/answer/171664"}

[{'client': 'pcweenies', 'datetime': '2020-03-31T14:31:03.000Z', 'message': '.@ytcreators Help! I am getting this message: “There was a problem sending a verification code to xxxxxxxxxx. Please enter a different phone number." I'm a teacher and I am unable to upload videos greater than 15 minutes ->nnhttps://support.google.com/youtube/thread/32681218?hl=en', 'tweet_ID': '1244995627064360962'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T18:44:24.000Z', 'message': "@pcweenies Thanks for reaching out – we'll able able to help you with signing in to your account. Here is an article that can walk you through: https://web.archive.org/web/20200309040559/https://support.google.com/youtube/troubleshooter/3219097 Let us know if this helps.", 'tweet_ID': '1245059386478821379'}, {'client': 'pcweenies', 'datetime': '2020-03-31T19:08:32.000Z', 'message': "@TeamYouTube I can sign into my Youtube account. That's not the issue. I can't get the phone confirmation thing to work.", 'tweet_ID': '1245065458845433857'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T14:31:03.000Z', 'duration': '08:24:23.0', 'messageCount': '4', 'sessionID': 'LP5XwxRiSeewuei6kxM3_2'}

{'doc_id': '9557', 'turn': '4', 'tweet_ID': '1244652681215574016', 'url': 'https://support.google.com/youtube/answer/2797454', 'url_utterance': "@iamkevito Thanks for getting back to us – due to the recent global health crisis, we're operating with a limited support team. For now, you can file a dispute: https://support.google.com/youtube/answer/2797454 You'll get an email once we receive an update. Appreciate your patience during this challenging time."}

[{'client': 'iamkevito', 'datetime': '2020-03-29T08:09:06.000Z', 'message': '@TeamYouTube my website has been affected by someone who sent me fake manual claims and now they are asking me for money in order to restore my account. Please help me, I don’t know what to do 😢 my videos are all gone. link', 'tweet_ID': '1244174733739995137'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T16:16:25.000Z', 'message': "@iamkevito Mind sharing your channel URL so we can take a closer look? If you think that the claim was made in error, you can dispute with these steps: https://support.google.com/youtube/answer/2797454 When you dispute a Content ID claim, the copyright owner will be notified and they'll have 30 days to respond.", 'tweet_ID': '1244297371095379968'}, {'client': 'iamkevito', 'datetime': '2020-03-30T07:11:28.000Z', 'message': '@TeamYouTube my account has been suspended because someone sent me fake manual claims to my channel. Can I speak to an actual human being instead of the algorithm or AI. There’s a glitch on the system, it keeps referring me to my other channel and vice versa. URL: https://www.youtube.com/channel/UCMRcT8I1hMVEYK4JpJEcLHA link', 'tweet_ID': '1244522615915544576'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T08:09:06.000Z', 'duration': '07:39:12.0', 'messageCount': '4', 'sessionID': '7pOqc4lWyd9kFnhLOelh_2'}