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{'doc_id': '1089', 'turn': '2', 'tweet_ID': '1244763803079847938', 'url': 'https://web.archive.org/web/20200308221043/https://support.google.com/youtube/answer/7367146?hl=en', 'url_utterance': '@TheCoachPlaysYT Thanks for the tag – Since AdSense policies allows one account per publisher only, you should cancel any duplicates/invalid ones: https://web.archive.org/web/20200308220501/https://support.google.com/adsense/answer/9914 After that, link the right account using the these steps: https://web.archive.org/web/20200308221043/https://support.google.com/youtube/answer/7367146?hl=en Keep us posted.'}

[{'client': 'TheCoachPlaysYT', 'datetime': '2020-03-30T22:45:57.000Z', 'message': '@TeamYouTube Trying to apply for monetization, and Google Adsense says error due to multiple Adsense accounts, but I never did! There is no one to help with this, no one to call, and I’m extremely frustrated. Please respond and help', 'tweet_ID': '1244757788087201792'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-30T22:45:57.000Z', 'duration': '00:23:54.0', 'messageCount': '2', 'sessionID': 'Np6WQ1BPeSZAnB53OnvE_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230971212928606208', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@kxrma_media Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *MS'}

[{'client': 'kxrma_media', 'datetime': '2020-02-21T21:34:11.000Z', 'message': 'Is that meant to happen @RockstarSupport @Dat_Saintsfan @RockstarGames link', 'tweet_ID': '1230968985660936192'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-21T21:34:11.000Z', 'duration': '00:36:36.0', 'messageCount': '2', 'sessionID': 'ARGOPQDpacNgG48UwwCu'}

{'doc_id': '8443', 'turn': '3', 'tweet_ID': '1239277703897001989', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@JuanMarioOrtiz3 Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'}

[{'client': 'JuanMarioOrtiz3', 'datetime': '2020-03-15T17:50:04.000Z', 'message': '@RockstarSupport I was trying to run gta v from the launcher and It said I was offline mode, I uninstall I after a lot of times to trying to connect with the server and now Im unable to dowload the launcher!! I cant even reach the page... HELP! I really want to play!!!', 'tweet_ID': '1239247508808912896'}, {'client': 'JuanMarioOrtiz3', 'datetime': '2020-03-15T19:35:23.000Z', 'message': '@RockstarSupport please HELP ME', 'tweet_ID': '1239274009021349890'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-15T17:50:04.000Z', 'duration': '01:59:59.0', 'messageCount': '3', 'sessionID': 'mFe9TNWBCXralLIbyTYg'}

{'doc_id': '2180', 'turn': '3', 'tweet_ID': '1242401820980494336', 'url': 'https://web.archive.org/web/20200406133515/https://www.spotify.com/us/premium', 'url_utterance': '@quikk995 Hey, thanks for reaching out! You can sign up for Premium at https://web.archive.org/web/20200406133515/https://www.spotify.com/us/premium You can also find all of our subscription options at https://web.archive.org/web/20200124224721/https://support.spotify.com/us/account_payment_help/subscription_options We hope this helps 🙂 /Y'}

[{'client': 'Spotify', 'datetime': '2020-03-23T20:07:04.000Z', 'message': 'Grab your popcorn and watch @KelseaBallerini talk through her new album...snack by snack. See it now, only on #HotCountry 🍿 https://open.spotify.com/episode/5xqVzNvJ9WH7HyWFSHS0wc?context=spotify:playlist:37i9dQZF1DX1lVhptIYRda&si=vyMuaLIeTSSc3224ipdZQg link', 'tweet_ID': '1242181085758394368'}, {'client1': 'quikk995', 'datetime': '2020-03-24T07:50:14.000Z', 'message': '@Spotify @KelseaBallerini Hello! Sorry for what might be a silly question, but how does one avail of Premium? I can’t seem to find the button or link. The Premium icon at the bottom just links me to another ad for premium.', 'tweet_ID': '1242358043645366272'}]

{'company': 'SpotifyCares', 'conversationDateTime': '2020-03-23T20:07:04.000Z', 'duration': '14:37:07.0', 'messageCount': '3', 'sessionID': 'zzQz0ix8HfL2hxObl1ls'}

{'doc_id': '1168', 'turn': '6', 'tweet_ID': '1244814342178160643', 'url': 'https://web.archive.org/web/20200309040459/https://support.google.com/youtube/answer/1727191', 'url_utterance': '@motivehunt Sorry for the confusion – for issues with monetization on your channel, we recommend checking your email and the message with more info in YouTube Studio. You can also use this guide to figure out what happened and the next steps: https://web.archive.org/web/20200309040459/https://support.google.com/youtube/answer/1727191'}

[{'client': 'motivehunt', 'datetime': '2020-03-29T04:43:50.000Z', 'message': "@TeamYouTube @YouTube My channel has been demonetized due to re-used content and I was said that I could re-apply after 30 days but unfortunately, I can't even re-apply maybe it is a mistake could you please look further into this?nnI've attached some screenshots below: link", 'tweet_ID': '1244123075353800706'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T16:25:12.000Z', 'message': "@motivehunt If you've made changes like deleting public videos or put them on private, this won't count towards the needed watch hours for YPP. Make sure you've reached the minimum eligibility requirements when you reapply. Hope that clarifies!", 'tweet_ID': '1244299580243693570'}, {'client': 'motivehunt', 'datetime': '2020-03-30T10:13:58.000Z', 'message': '@TeamYouTube @TeamYouTube Currently, I don't have the watch time (I accidentally deleted my videos) but even when I complete the requirements I cannot apply because there's no option available. It shows as "Your monetization is disabled" I can't find whether requirements are completed or not.', 'tweet_ID': '1244568543238053888'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-30T18:39:19.000Z', 'message': '@motivehunt Thanks for getting back to us – after meeting the threshold, you can reapply in 30 days from receiving the decision email. Check out the FAQs for reused content and best practices here: https://web.archive.org/web/20200401214729/https://support.google.com/youtube/thread/4518549 Let us know if you have any other questions!', 'tweet_ID': '1244695718603952130'}, {'client': 'motivehunt', 'datetime': '2020-03-31T02:08:16.000Z', 'message': "@TeamYouTube @TeamYouTube You still didn't answer what I am looking for. nnSo let me be more clear; I DO NOT HAVE THE BUTTON TO RE-APPLY (See the screenshot below) what I am asking is that would the button re-appear if I complete the watch time? link", 'tweet_ID': '1244808699677265920'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T04:43:50.000Z', 'duration': '21:46:51.0', 'messageCount': '6', 'sessionID': 'PUO3FLHkTm18zIvmi2L0_2'}

{'doc_id': '0290', 'turn': '5', 'tweet_ID': '1154857894183100416', 'url': 'https://web.archive.org/web/20190803225125/https://help.dropbox.com/files-folders/share/leave-shared-folder', 'url_utterance': '@wms_janet Thanks for clarifying that. Apologies for suggesting Smart sync. You could use selective syncfor the local storage and follow the steps to remove your access from the folders that got you over your storage online. The changes will sync locally: https://web.archive.org/web/20190803225125/https://help.dropbox.com/files-folders/share/leave-shared-folder 🙂'}

[{'client': 'wms_janet', 'datetime': '2019-07-26T20:37:05.000Z', 'message': '@DropboxSupport HELP! Just migrated to a new computer. Moved dropbox folder to new computer to avoid downloading all folders, then linked DB app to acct and popups showed "joining" a bunch of groups then my DB overflowed!!', 'tweet_ID': '1154853167684653056'}, {'agent': 'DropboxSupport', 'datetime': '2019-07-26T20:45:32.000Z', 'message': '@wms_janet Thanks for the tweet Janet. Use smart sync to empty hard drive space without deleting any files. If Dropbox is already syncing a new local folder from the cloud to this device, you could delete the old folder you manually transferred. https://web.archive.org/web/20200310033113/https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync We hope this helps!', 'tweet_ID': '1154855293148368896'}, {'client': 'wms_janet', 'datetime': '2019-07-26T20:50:35.000Z', 'message': '@DropboxSupport The DP online ALSO blew up! Trying to learn about smart sync', 'tweet_ID': '1154856564072710144'}, {'client': 'wms_janet', 'datetime': '2019-07-26T20:52:17.000Z', 'message': '@DropboxSupport this is a BASIC acct', 'tweet_ID': '1154856990360780801'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-07-26T20:37:05.000Z', 'duration': '00:18:47.0', 'messageCount': '5', 'sessionID': '9mMqiVPuwInYZDY1MoUv_2'}

{'doc_id': '1744', 'turn': '2', 'tweet_ID': '1224736686963396611', 'url': 'https://web.archive.org/web/20200401223132/https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html', 'url_utterance': '@tylersatre Hi Tyler, sorry to hear about the trouble. To uninstall Adobe Illustrator, please refer to this help article: https://web.archive.org/web/20200117140411/https://helpx.adobe.com/in/creative-cloud/help/uninstall-remove-app.html In order to uninstall Adobe Creative Cloud, please refer to this help article: https://web.archive.org/web/20200401223132/https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html Thanks! ^Rishabh'}

[{'client': 'tylersatre', 'datetime': '2020-02-04T14:27:36.000Z', 'message': '@Adobe Uninstalling Illustrator requires me to log in to Creative Cloud (CC)... trying to uninstall CC fails because Illustrator is still there.nnThat’s some bad UX there. Though possibly done in purpose as a dark pattern.', 'tweet_ID': '1224701039582097408'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-04T14:27:36.000Z', 'duration': '02:21:39.0', 'messageCount': '2', 'sessionID': 'u4191yMNHuxM1TemVmuP_2'}

{'doc_id': '9571', 'turn': '2', 'tweet_ID': '1245121553446178817', 'url': 'https://support.apple.com/en-us/HT202039', 'url_utterance': '@MrsD2710 Thanks for reaching out to us for assistance. You can use the following article to cancel your current subscription and find information to request a refund under the “Learn More” section at the bottom. https://support.apple.com/en-us/HT202039 Hope this helps!'}

[{'client': 'MrsD2710', 'datetime': '2020-03-31T19:25:49.000Z', 'message': '@AppleSupport ello! I’ve got a year long subscription to @HeadspaceHelp which I intended to cancel before it began. I’ve also since discovered that teachers (I am one) can access the app for free. Headspace have been incredible helpful already but cannot do anything as my 1/2', 'tweet_ID': '1245069809185959937'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-31T19:25:49.000Z', 'duration': '19:12:23.0', 'messageCount': '2', 'sessionID': 'SFVgKqPZgKm4fbuZtWmp'}

{'doc_id': '2007', 'turn': '2', 'tweet_ID': '1240363235297177600', 'url': 'https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759', 'url_utterance': '@FlyEaglesFly_43 Hi. That is not from Apple. Read more here: https://web.archive.org/web/20200403125332/https://support.apple.com/en-us/HT204759 & https://web.archive.org/web/20200307133645/https://support.apple.com/en-us/HT201679'}

[{'client': 'FlyEaglesFly_43', 'datetime': '2020-03-18T19:05:44.000Z', 'message': '@AppleSupport is this legit? link', 'tweet_ID': '1240353714516434944'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-18T19:05:44.000Z', 'duration': '00:37:50.0', 'messageCount': '2', 'sessionID': '6DkN3NqJVKlQ7mtUBw1i'}

{'doc_id': '1804', 'turn': '2', 'tweet_ID': '1239411645589356546', 'url': 'https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1', 'url_utterance': "@marcelfrommd Hi there, we've got your back. What are your system specifications (CPU, GPU, RAM, OS)? Do you get this issue with all the projects? Try changing the renderer to Mercury Playback Engine Software Only. https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1nLet us know if it helps. Thanks. ^NKush"}

[{'client': 'marcelfrommd', 'datetime': '2020-03-15T20:22:23.000Z', 'message': 'anyone know why this green bar is going across my video? its the editor not my clip, i tried a different editor and the screen just went black at that same point? @AdobePremiere @AdobeCare link', 'tweet_ID': '1239285839051571202'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-15T20:22:23.000Z', 'duration': '23:34:00.0', 'messageCount': '2', 'sessionID': 'osTUmpqGzx55aeIXUrpJ'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1227564186303156226', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@amjster Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': 'amjster', 'datetime': '2020-01-21T12:42:54.000Z', 'message': "@Google am constantly being notified that someone at the other side of the world is trying to recover my @gmail account. It is so easy to accidentally click on 'Yes' to the Q: Is this you? Can you make this more secure ? @troyhunt #hack #security", 'tweet_ID': '1219601263303843840'}]

{'company': 'Google', 'conversationDateTime': '2020-01-21T12:42:54.000Z', 'duration': '-23:21:49.', 'messageCount': '2', 'sessionID': 'y6ac7tljCsT62FUT5eLX'}

{'doc_id': '1657', 'turn': '2', 'tweet_ID': '1158437369160376326', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@GidCudi Hello there. The guidance in this support article may help with exporting that presentation with audio: https://support.apple.com/guide/keynote/export-to-powerpoint-or-another-file-format-tana0d19882a/mac If more help is needed, reach out to one of our Advisors here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'}

[{'client': 'GidCudi', 'datetime': '2019-08-05T17:48:13.000Z', 'message': '@AppleSupport what’s up with Keynote and the audio from presentations never being exported to movie with the recorded slides? Major issue for me', 'tweet_ID': '1158434546079227905'}]

{'company': 'AppleSupport', 'conversationDateTime': '2019-08-05T17:48:13.000Z', 'duration': '00:11:13.0', 'messageCount': '2', 'sessionID': 'PrrPRmi1tbR3LFHtmpGW_2'}

{'doc_id': '8624', 'turn': '6', 'tweet_ID': '1232318703548502020', 'url': 'https://help.dropbox.com/accounts-billing/payments-billing/invoices-receipts', 'url_utterance': '@LynnFarnham Lynn, for personal accounts, you’ll find your receipts on your Billing page in your account settings. For Business accounts, only the team admin has access to the billing page in the Admin Console https://help.dropbox.com/accounts-billing/payments-billing/invoices-receipts Do you have two Dropbox accounts? DM with more. Thx!'}

[{'client': 'LynnFarnham', 'datetime': '2020-02-24T22:26:01.000Z', 'message': '@DropboxSupport I need assistance with login to my admin console. #frustrated #noonetotalkto', 'tweet_ID': '1232069193534709760'}, {'agent': 'DropboxSupport', 'datetime': '2020-02-24T22:43:47.000Z', 'message': "@LynnFarnham Hi Lynn, we're here to help! What is going on exactly?", 'tweet_ID': '1232073666999070720'}, {'client': 'LynnFarnham', 'datetime': '2020-02-25T01:04:32.000Z', 'message': '@DropboxSupport I don’t know how to login to my admin console. When I try to login it goes to a personal login page.', 'tweet_ID': '1232109087330066433'}, {'agent': 'DropboxSupport', 'datetime': '2020-02-25T01:06:51.000Z', 'message': '@LynnFarnham Is it possible that you have two different accounts? nnCan you review the following Help Center article: https://help.dropbox.com/accounts-billing/settings-sign-in/find-account-email in case you can locate the email address associated with your Dropbox account?nnKeep us posted!', 'tweet_ID': '1232109668627091456'}, {'client': 'LynnFarnham', 'datetime': '2020-02-25T14:50:02.000Z', 'message': '@DropboxSupport My immediate need is to get a copy of a receipt for payment on my Dropbox account. How do I do that?', 'tweet_ID': '1232316829147844608'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-24T22:26:01.000Z', 'duration': '16:31:27.0', 'messageCount': '6', 'sessionID': 'RqFzGVjmembUaNEPw2th_2'}

{'doc_id': '1657', 'turn': '2', 'tweet_ID': '1238562042212241411', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@corentis We’d like to help. As you’re having issues with that charge, you can attempt to resolve it using these steps: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 If you still need further help, or don’t see the charge, you can reach our billing specialists here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'}

[{'client': 'corentis', 'datetime': '2020-03-13T20:14:58.000Z', 'message': '@AppleMusic @Apple you guys are some scrammers I just renewed my music subscription which I got charged twice for and your staff still haven’t refunded me my money and now all of a sudden I had to re-verify my account to prove I’m a student then pay again...so run me my money', 'tweet_ID': '1238559195009556483'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-13T20:14:58.000Z', 'duration': '00:11:18.0', 'messageCount': '2', 'sessionID': 'yHD6AqpXj9K092krBotk_2'}

{'doc_id': '1159', 'turn': '2', 'tweet_ID': '1242844471307403264', 'url': 'https://web.archive.org/web/20200309035302/https://support.google.com/adsense/troubleshooter/2707037', 'url_utterance': '@MQStudio3 Thanks for reaching out – it looks like your monetization was disabled due to invalid click activity. If you feel that the decision was made in error, you can appeal: https://web.archive.org/web/20200309035302/https://support.google.com/adsense/troubleshooter/2707037 More info here: https://web.archive.org/web/20200309024555/https://support.google.com/youtube/answer/57153'}

[{'client': 'MQStudio3', 'datetime': '2020-03-25T06:59:19.000Z', 'message': 'Dear @TeamYouTube i have already completed 4k hours and 1k subscribers in previous 365 days and my channel is under review but monetization is not enable ..plzzz guide me ....nhttp://youtube.com/UC1DsZ-fVu_rsPXti84YBpBg', 'tweet_ID': '1242707617383772160'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-25T06:59:19.000Z', 'duration': '09:03:48.0', 'messageCount': '2', 'sessionID': 'qgLaTUWkjHpIiWQ0CEyh'}

{'doc_id': '0549', 'turn': '2', 'tweet_ID': '1151368329979817984', 'url': 'https://web.archive.org/web/20191216080911/https://help.yahoo.com/kb/SLN2051.html', 'url_utterance': '@arru139 Hi Kumar! Please try our automated-recovery process: https://web.archive.org/web/20191216080911/https://help.yahoo.com/kb/SLN2051.htmlnIf the automated-recovery is not helpful, all of the available help options will be on our help pages through the “Contact Us” link on the left: https://web.archive.org/web/20200407034427/https://help.yahoo.com/kb/account'}

[{'client': 'arru139', 'datetime': '2019-07-17T05:46:03.000Z', 'message': "@YahooCare I have forget my password and mbl number I don't have now how to Access my email I have answer to security question Reply soon", 'tweet_ID': '1151367438480695296'}]

{'company': 'YahooCare', 'conversationDateTime': '2019-07-17T05:46:03.000Z', 'duration': '00:03:32.0', 'messageCount': '2', 'sessionID': 'AV880VZBs005Wob0hEvs'}

{'doc_id': '0468', 'turn': '4', 'tweet_ID': '1227216407798198273', 'url': 'https://web.archive.org/web/20191105040149/https://support.microsoft.com/en-ca/devices', 'url_utterance': "@HayleyOConnell7 2/2 Let's try registering your Surface device first here: https://web.archive.org/web/20191105040149/https://support.microsoft.com/en-ca/devices then check what is the available option offered by the system. Please check our Surface warranty information: https://support.microsoft.com/en-us/help/4036296/surface-warranty-information to know more about the possible fees. Thank you! _Rjay"}

[{'client': 'HayleyOConnell7', 'datetime': '2020-02-11T10:34:51.000Z', 'message': '@MicrosoftHelps my surface laptop is just over a year old, in October the charger decided to stop working, I am living/working in Africa and have been unable to find a replacement Microsoft charger since, I cannot call the helpline due to cost, please get in touch', 'tweet_ID': '1227179180040900608'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-02-11T11:37:25.000Z', 'message': "@HayleyOConnell7 Hi Hayley, we’ve got your tweet about your Surface laptop charger. Allow us to further review this and will send another message shortly. We'd like to verify which Surface device you have? Thank you! _Rjay", 'tweet_ID': '1227194928587005953'}, {'client': 'HayleyOConnell7', 'datetime': '2020-02-11T11:41:09.000Z', 'message': '@MicrosoftHelps The surface laptop 2 is the device I have', 'tweet_ID': '1227195865409949700'}]

{'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-11T10:34:51.000Z', 'duration': '02:27:55.0', 'messageCount': '4', 'sessionID': 'OAvGCdBnWOmX9k4X3iql'}

{'doc_id': '1740', 'turn': '4', 'tweet_ID': '1234712026418700288', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': "@GarthFT Hi there, sorry to hear about this. Would you mind resetting Photoshop's preferences & see if it helps?xa0See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^Akash"}

[{'client': 'GarthFT', 'datetime': '2020-03-03T03:14:22.000Z', 'message': 'Over the weekend I think Photoshop updated and by making it “better” @adobe made it worse. Now the eraser tool only comes up when I actively press my stylus’ eraser. It no longer comes up by just flipping the stylus over. Except sometimes I can get it to stick. Ugh.', 'tweet_ID': '1234678474670886914'}, {'agent': 'AdobeCare', 'datetime': '2020-03-03T03:17:04.000Z', 'message': "@GarthFT Hi Graham, could you please elaborate more about your issue. Also, let us know the Operating System you're using and which version of Photoshop. We're here to help. Thanks! ^SH", 'tweet_ID': '1234679155016392704'}, {'client': 'GarthFT', 'datetime': '2020-03-03T03:57:58.000Z', 'message': '@AdobeCare Easier to demonstrate. I’m running the latest version of window and wacom’s drivers. link', 'tweet_ID': '1234689446672355328'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-03T03:14:22.000Z', 'duration': '04:27:05.0', 'messageCount': '4', 'sessionID': 'd26yW5nRb8KOkHnlO8sB'}

{'doc_id': '1566', 'turn': '2', 'tweet_ID': '1154770606208032768', 'url': 'https://web.archive.org/web/20200331180938/https://www.dropbox.com/forgot', 'url_utterance': '@davidwe95058807 Hi David, if you don’t know your Dropbox password, you can reset it from here: https://web.archive.org/web/20200331180938/https://www.dropbox.com/forgot Each account can only have one password on it. Info about the Accessibility request can be found here: https://web.archive.org/web/20200401224624/https://help.dropbox.com/installs-integrations/desktop/mac-permissions Hope this helps!'}

[{'client': 'DavidWe95058807', 'datetime': '2019-07-26T13:52:25.000Z', 'message': '@Dropbox HI, I just downloaded dropbox yesterday, and now tried to download the app, my Mac does not remember the pwd to set it up. Do I need two separate passwords if I have the app? What does the accessibility request mean?', 'tweet_ID': '1154751329383796752'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-07-26T13:52:25.000Z', 'duration': '01:16:36.0', 'messageCount': '2', 'sessionID': 'jq1bnvthBIQ1oS3kXpJs'}

{'doc_id': '1679', 'turn': '7', 'tweet_ID': '1245406097642598400', 'url': 'https://web.archive.org/web/20200401212153/https://creatoracademy.youtube.com/page/lesson/advertiser-friendly', 'url_utterance': "@BlameTC Thanks for the tag – we'll pass it along and get back to you when we know more. Also, the best resource to check is our ad-friendly guidelines: https://web.archive.org/web/20200401212153/https://creatoracademy.youtube.com/page/lesson/advertiser-friendly You can also use this questionnaire to self-rate your content: https://web.archive.org/web/20200401215052/https://support.google.com/youtube/answer/9194476 Hope this helps!"}

[{'client': 'BlameTC', 'datetime': '2020-04-01T15:28:01.000Z', 'message': 'Hey @ytcreators @YouTube your new system is screwing over creators! watch 5sec of this vid and explain to me how your review messed up so badly to falsely mark it "dangerous stunts and pranks" its a vid showing new items in overwatch! nneeds to be fixednhttps://www.youtube.com/watch?v=1cFlKR44n2o link', 'tweet_ID': '1245372353665736705'}, {'client': 'BlameTC', 'datetime': '2020-04-01T15:38:52.000Z', 'message': 'easily one of the most frustrating things about youtube is there is almost no way to actually talk to someone at youtube to get issues corrected. you have to tag @ytcreators or @YouTube and just hope that someone responds', 'tweet_ID': '1245375084484857857'}, {'client': 'BlameTC', 'datetime': '2020-04-01T15:41:56.000Z', 'message': "this issue is 100% an error on youtube's end and would take less than a minute to fix but can't even get a word to them soinstead my youtube channel is getting punished for their mistakenso incredibly frustrating @ytcreators", 'tweet_ID': '1245375855737671682'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-01T16:13:53.000Z', 'message': "@BlameTC Mind sharing more details about what's going on with your channel? Keep us posted and we'll try to point you in the right direction.", 'tweet_ID': '1245383893869637633'}, {'client': 'BlameTC', 'datetime': '2020-04-01T16:35:58.000Z', 'message': '@TeamYouTube almost all the info is in my tweets, you guys flagged my video for "dangerous pranks and stunts" and if you look at the video for even 10 seconds you will see thats nonsense. its showing new items for a hero in overwatch. my ad accuracy shouldnt be hit for an error on your end', 'tweet_ID': '1245389453532807169'}, {'client': 'BlameTC', 'datetime': '2020-04-01T16:38:01.000Z', 'message': '@TeamYouTube there is nothing even remotely like that being shown or even discussed in the video. i already lost money on it but the ad accuracy and monetization needs to be restored/fixed', 'tweet_ID': '1245389967087583232'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T15:28:01.000Z', 'duration': '02:14:05.0', 'messageCount': '7', 'sessionID': 'Lw0mRrJppf0Fqb45NDST'}

{'doc_id': '0182', 'turn': '4', 'tweet_ID': '1245634925803352064', 'url': 'https://web.archive.org/web/20190518092524/https://helpx.adobe.com/in/after-effects/tutorials.html', 'url_utterance': "@RellyBenitez Hi there, I'd recommend that you start here: After Effects - https://web.archive.org/web/20190518092524/https://helpx.adobe.com/in/after-effects/tutorials.html Photoshop - https://helpx.adobe.com/photoshop/tutorials.html Premiere Pro - https://web.archive.org/web/20200407010524/https://helpx.adobe.com/premiere-pro/tutorials.html Thanks. ^RK"}

[{'client': 'RellyBenitez', 'datetime': '2020-03-31T19:45:02.000Z', 'message': '@AdobePremiere @Photoshop @AdobeAE - some tutorials should come with video.', 'tweet_ID': '1245074645855813637'}, {'client1': 'AdobePremiere', 'datetime': '2020-04-01T00:40:28.000Z', 'message': '@RellyBenitez Happy to send some tutorial videos your way. Which product are you looking for?', 'tweet_ID': '1245148991764955138'}, {'client': 'RellyBenitez', 'datetime': '2020-04-01T21:54:57.000Z', 'message': '@AdobePremiere All that can help I am switching from Another platform but yours gives me the ability to be more creative. Beginner to intermediate to advanced tutorials.', 'tweet_ID': '1245469728337883136'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-31T19:45:02.000Z', 'duration': '13:06:21.0', 'messageCount': '4', 'sessionID': 'O2YhYDbWX3zqW7jyJg46'}

{'doc_id': '1953', 'turn': '4', 'tweet_ID': '1243957037555494912', 'url': 'https://web.archive.org/web/20200403000218/https://community.ebay.com/t5/Announcements/bg-p/Announcements', 'url_utterance': "@laura__caroline We are helping sellers with fees during the virus! Click here for more information: https://web.archive.org/web/20200403000218/https://community.ebay.com/t5/Announcements/bg-p/Announcements While we don't have the ability to put your account on holiday mode unless you have a store, we are helping in many other ways. 😊 ~Diane"}

[{'client': 'laura__caroline', 'datetime': '2020-03-23T10:43:11.000Z', 'message': '@AskeBay are you going to put in some grace periods for normal sellers as some of us can’t get out to post as regular and it’s not fair for it to affect our accounts. We are selling to buy food shopping now more than ever and we need the support.', 'tweet_ID': '1242039180433252354'}, {'agent': 'AskeBay', 'datetime': '2020-03-24T10:09:10.000Z', 'message': "@laura__caroline Hi there, we're working on a couple of options for all members. For more on what we've already announced and will announce, please see here > https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 Thanks ~Stephen", 'tweet_ID': '1242393007703363584'}, {'client': 'laura__caroline', 'datetime': '2020-03-28T09:28:37.000Z', 'message': '@AskeBay Any news on something for private sellers? Being able to access holiday mode perhaps or some kind of payment holiday reduced fees?', 'tweet_ID': '1243832355443392514'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-23T10:43:11.000Z', 'duration': '07:00:53.0', 'messageCount': '4', 'sessionID': '7wuxMJBEcN1mGzsWfXQx_2'}

{'doc_id': '8534', 'turn': '4', 'tweet_ID': '1231078206209511425', 'url': 'https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html', 'url_utterance': "@bee_disco Thank you for the additional information. Please check the below given link's for the solution. https://community.adobe.com/t5/get-started/sign-in-required-loop/td-p/9637733?page=1 https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html Let us know if this helps. ^MC"}

[{'client': 'bee_disco', 'datetime': '2020-02-22T03:25:35.000Z', 'message': "i'm actually going feral @creativecloud this sign in loop is absolutely nuts considering I can't use your products at all despite having a valid enterprise ID and license. not letting me get help outside of my school's support hours when this is your bullshit not my schools? god.", 'tweet_ID': '1231057421294096385'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T04:19:56.000Z', 'message': '@bee_disco Hi there, sorry to hear this, that’s definitely not what should be happening! Is there anything that we can do to help? Let us know so we can assist. Thanks! ^MC', 'tweet_ID': '1231071097325576192'}, {'client': 'bee_disco', 'datetime': '2020-02-22T04:38:02.000Z', 'message': '@AdobeCare yes, you can fix the fact that whenever I try to open Adobe Acrobat I am forced into "sign in required" loop or provide a reliable fix that doesn't require a CS degree. I followed every response I can find with no improvement--inc. uninstalling every adobe app and using cleaner.', 'tweet_ID': '1231075653803487232'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-22T03:25:35.000Z', 'duration': '01:22:36.0', 'messageCount': '4', 'sessionID': 'bJXSURwa7pfkTLjaDvtB_2'}

{'doc_id': '0421', 'turn': '6', 'tweet_ID': '1242850483150209024', 'url': 'https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan', 'url_utterance': '@paddingtonkt Alright then! Can you please take a screenshot this page: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan so we can have a clear picture of the subscription?'}

[{'client': 'paddingtonkt', 'datetime': '2020-03-23T18:04:31.000Z', 'message': "@DropboxSupport I'm trying to cancel my free trail but I can't. Can you help?", 'tweet_ID': '1242150247037636609'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-23T18:29:05.000Z', 'message': '@paddingtonkt Hi there, thanks for reaching out! If you upgraded using the Dropbox page, please try the following steps: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial However, if you upgraded using the Dropbox mobile application, please check the following link: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Let us know how it goes!', 'tweet_ID': '1242156429940752392'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:18:12.000Z', 'message': "@DropboxSupport Hi team. I am following the instructions set for the upgrade from the app and I still can't cancel. Can you help or do it for me?", 'tweet_ID': '1242833168006287362'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-25T15:33:21.000Z', 'message': '@paddingtonkt When you upgrade via the app on your mobile device, your subscription is administered by the app store platform directly. But we’d like to see how we can help! Can you please send us a screenshot of what you see when trying to cancel? Thanks!', 'tweet_ID': '1242836978737074177'}, {'client': 'paddingtonkt', 'datetime': '2020-03-25T15:47:09.000Z', 'message': "@DropboxSupport Hello. The subscription isn't theren.. but I've had an email about it...sorry but I'm totally confused link", 'tweet_ID': '1242840454330306560'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-23T18:04:31.000Z', 'duration': '02:40:54.0', 'messageCount': '6', 'sessionID': '737X2jZ5i5pu1WAJOGAw_3'}

{'doc_id': '8515', 'turn': '4', 'tweet_ID': '1228736524436561920', 'url': 'https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One', 'url_utterance': '@TheWispysGaming If you are experiencing connection issues, please try our steps located here: https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One *SR'}

[{'client': 'TheWispysGaming', 'datetime': '2020-02-15T17:14:26.000Z', 'message': '@RockstarSupport apparently the servers are down for GTA Online on Xbox One link', 'tweet_ID': '1228729291019575296'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-15T17:15:07.000Z', 'message': '@TheWispysGaming You can find our server status page here: https://support.rockstargames.com/servicestatus *SR', 'tweet_ID': '1228729463409664000'}, {'client': 'TheWispysGaming', 'datetime': '2020-02-15T17:41:27.000Z', 'message': '@RockstarSupport Well what can I do about it since my connection works with every other game except GTA Online? Also, I have at least 6 people playing GTA Online and I seem to be the only one who’s having the issue', 'tweet_ID': '1228736091127242753'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-15T17:14:26.000Z', 'duration': '00:28:44.0', 'messageCount': '4', 'sessionID': 'BjJhm7AdUDRYsPFBQ5VT_2'}

{'doc_id': '9085', 'turn': '2', 'tweet_ID': '1156680070049804288', 'url': 'https://help.dropbox.com/files-folders/share/view-only-access', 'url_utterance': '@scottrageous ...send them a shared link instead https://help.dropbox.com/files-folders/share/view-only-access . To request that they upload content to your account, you can send them a file request https://help.dropbox.com/files-folders/share/create-file-request . Thanks! 2/2'}

[{'client': 'scottrageous', 'datetime': '2019-07-31T21:28:45.000Z', 'message': "Hey @Dropbox, if I'm paying for a premium account, and I invite a collaborator (not premium) to a folder that I created, you should NOT subject them to storage limits that I'm paying extra for! That makes no sense!!", 'tweet_ID': '1156678106234662913'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-07-31T21:28:45.000Z', 'duration': '00:07:48.0', 'messageCount': '2', 'sessionID': 'k0fWTFRA432QevQiEb0t'}

{'doc_id': '2251', 'turn': '2', 'tweet_ID': '1240709298021265408', 'url': 'https://web.archive.org/web/20200407022436/https://www.southwest.com', 'url_utterance': '@BeedsElizabeth So sorry for any disappointment, Elizabeth. We are not currently extending the promotion. Please see https://web.archive.org/web/20200407022436/https://www.southwest.com for any updates. -Mariam'}

[{'client': 'BeedsElizabeth', 'datetime': '2020-03-19T18:37:46.000Z', 'message': '@SouthwestAir are you considering extending your current promotion: Fly your way to up to 12,000 bonus points expiring on March 31 2020? w/ COVID 19 travel limited or suspended ...CDC health recommendations are to stay put but hate to miss out on this great promo!', 'tweet_ID': '1240709062104240129'}]

{'company': 'SouthwestAir', 'conversationDateTime': '2020-03-19T18:37:46.000Z', 'duration': '00:57:20.0', 'messageCount': '2', 'sessionID': 'bsewflnxVNiVFOpNgMS8'}

{'doc_id': '1673', 'turn': '2', 'tweet_ID': '1232364310036434945', 'url': 'https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile', 'url_utterance': '@TskiJohn Hey John, thanks for getting in touch. Do you want to cancel a trial or paid subscription? Have a look here https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription and here https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile if you started your trial or sub through Google or Apple. Let us know if you have any further questions. Cheers!'}

[{'client': 'TskiJohn', 'datetime': '2020-02-25T17:45:24.000Z', 'message': '@DropboxSupport How can I cancel my account?', 'tweet_ID': '1232360962113572873'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-25T17:45:24.000Z', 'duration': '00:13:18.0', 'messageCount': '2', 'sessionID': 'VHcELMhzFNkai8Z0iSxg_2'}

{'doc_id': '8915', 'turn': '2', 'tweet_ID': '1240931113528373248', 'url': 'https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-Recurring-Meetings', 'url_utterance': '@Jamie71018484 Hi Jamie, yes this is possible. More details on how to schedule a recurring meeting here: https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-Recurring-Meetings and how to use the personal meeting ID here: https://web.archive.org/web/20200404125855/https://support.zoom.us/hc/en-us/articles/203276937-Using-Personal-Meeting-ID-PMI-'}

[{'client': 'Jamie71018484', 'datetime': '2020-03-20T03:02:54.000Z', 'message': '@zoom_us is it possible to schedule a recurring meeting that uses my personal meeting ID?', 'tweet_ID': '1240836183023853568'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-03-20T03:02:54.000Z', 'duration': '06:17:13.0', 'messageCount': '2', 'sessionID': 'ABMshPOxydSU8CX6dIOs'}

{'doc_id': '2399', 'turn': '4', 'tweet_ID': '1243248906999345152', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@indieprice If you scroll further down on the page: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support you will see the option to contact us in regards to a billing issue. Do you have that option?'}

[{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:05:41.000Z', 'message': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!', 'tweet_ID': '1243237704625795077'}, {'client': 'indieprice', 'datetime': '2020-03-26T18:32:58.000Z', 'message': '@DropboxSupport I can’t sign in to get support if I no longer have an account. I’ve emailed about this before and I’m still being charged', 'tweet_ID': '1243244571737255941'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '13:15:24.0', 'messageCount': '4', 'sessionID': 'Vu3ojWyehx5PZkPXCmbR_2'}

{'doc_id': '2116', 'turn': '7', 'tweet_ID': '1231739852313460736', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': "@BenjaminEdwards We're sorry to hear that. It looks like one-on-one support will be able to help you best. Please head here (https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. Thanks! ^MC"}

[{'client': 'BenjaminEdwards', 'datetime': '2020-02-23T19:23:46.000Z', 'message': '@Adobe @creativecloud trying to update Premiere to 14.0.2 at request of third party plug in, but CC isn’t giving me that option. Only 14.0.1. How can I get the new version?? Thanks!', 'tweet_ID': '1231660944406671361'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-23T21:34:31.000Z', 'message': 'Have uninstalled, reinstalled. Signed in and out of Creative Cloud. Deleted OPM.db file. Any other ideas?', 'tweet_ID': '1231693846175608832'}, {'agent': 'AdobeCare', 'datetime': '2020-02-23T22:03:04.000Z', 'message': '@BenjaminEdwards Hi, Premiere 14.01 is the latest public release. Which third party plugin are you using? I will loop in our video team to see if there is a public beta for the new update or not. They will be back in the office on Monday to help ^SV', 'tweet_ID': '1231701032964628482'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-23T22:58:59.000Z', 'message': '@AdobeCare This lists 14.02 https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html', 'tweet_ID': '1231715103055069185'}, {'agent': 'AdobeCare', 'datetime': '2020-02-23T23:32:28.000Z', 'message': "@BenjaminEdwards Hi, you're correct. Sorry, in my Creative Cloud desktop app I am only seeing 14. 01 & I thought I was updated. I am not able to see the 14.02 update either. Did you use the Adobe Clean tool to uninstall the ?https://web.archive.org/web/20200403053513/https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htmln^SV", 'tweet_ID': '1231723530649292800'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-24T00:35:29.000Z', 'message': '@AdobeCare Didn’t work, thanks for trying! Hoping someone can help Monday?', 'tweet_ID': '1231739388532420608'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-23T19:23:46.000Z', 'duration': '05:26:19.0', 'messageCount': '7', 'sessionID': '1iihGYfOFj4LzZ3bd45u_2'}

{'doc_id': '1173', 'turn': '4', 'tweet_ID': '1245103275734695936', 'url': 'https://web.archive.org/web/20200309040559/https://support.google.com/youtube/troubleshooter/3219097', 'url_utterance': '@AdventuresBrian Hmm, do you have another email address where this channel may be linked to? Check out this troubleshooter guide to help you with this: https://web.archive.org/web/20200309040559/https://support.google.com/youtube/troubleshooter/3219097 Keep us posted!'}

[{'client': 'AdventuresBrian', 'datetime': '2020-03-31T15:13:04.000Z', 'message': '@YouTube help?? I can open my account but my channel has vanished so I cannot add new content? My channel does still exist though they just are not connected? ☹️🐾', 'tweet_ID': '1245006201269760002'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T20:50:43.000Z', 'message': '@AdventuresBrian When did you notice these changes on your channel? Without revealing your email address, tell us exactly what happened, so we can point you in the right direction. This guide can also help: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620 Also, a channel URL would be helpful. Keep us posted!', 'tweet_ID': '1245091173917765633'}, {'client': 'AdventuresBrian', 'datetime': '2020-03-31T20:52:57.000Z', 'message': '@TeamYouTube Hi, today when I went to upload a video. My url for my channel isnhttps://www.youtube.com/channel/UCLOptXm43VcVxaYDJzJHBOw I can see the channel and access google accounts but the two are not connected so I cannot add to my channel', 'tweet_ID': '1245091736738725890'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T15:13:04.000Z', 'duration': '06:25:44.0', 'messageCount': '4', 'sessionID': 'cUIm5gsZlkmWuCPbDU1H_2'}

{'doc_id': '2202', 'turn': '2', 'tweet_ID': '1149827559984631809', 'url': 'https://web.archive.org/web/20200406170503/https://www.dropbox.com/plus', 'url_utterance': '@Xuxette Hey - there sure is! Check out the steps here for how to cancel a trial: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial then subscribe to Plus from this page: https://web.archive.org/web/20200406170503/https://www.dropbox.com/plus Let us know if you need any help with this!'}

[{'client': 'Xuxette', 'datetime': '2019-07-12T23:44:26.000Z', 'message': '@DropboxSupport hi, My father has a problem, his Dropbox got full, and by mistake he got into Dropbox business for trial period, being Just one person. Is there a way of going back? To Dropbox plus, for instance?', 'tweet_ID': '1149826883414036491'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-07-12T23:44:26.000Z', 'duration': '00:02:41.0', 'messageCount': '2', 'sessionID': 'R54tlRlfLWCnmnflD5BT_2'}

{'doc_id': '0539', 'turn': '2', 'tweet_ID': '1245358346477207554', 'url': 'https://web.archive.org/web/20191215164155/https://help.yahoo.com/kb/SLN2070.html', 'url_utterance': '@justplaythrough It looks like you received a sign-in attempt.I recommend securing your account by following this linkxa0https://web.archive.org/web/20191216151735/https://help.yahoo.com/kb/secure-yahoo-account-sln2080.htmlxa0I also recommend checking out this link that will provide info on how to tell a real Yahoo communication from a fake onexa0https://web.archive.org/web/20191215164155/https://help.yahoo.com/kb/SLN2070.html'}

[{'client': 'justplaythrough', 'datetime': '2020-04-01T03:06:07.000Z', 'message': "@YahooCare Hey guys! I keep getting sign in attempts to my mail account from outside the US. Is there some way to just... block any international logins? It's the same country, one I don't have any plan to visit ever, so how about a block?", 'tweet_ID': '1245185648249589760'}]

{'company': 'YahooCare', 'conversationDateTime': '2020-04-01T03:06:07.000Z', 'duration': '11:26:15.0', 'messageCount': '2', 'sessionID': 'XIgBEqkwNIBFOT3jAzId_2'}

{'doc_id': '1112', 'turn': '2', 'tweet_ID': '1245529233205661697', 'url': 'https://web.archive.org/web/20200309010603/https://support.google.com/adsense/answer/2659114', 'url_utterance': '@Infotalkonline Hi there – per our terms and conditions, you are only allowed to have one AdSense account. You can also use this troubleshooting guide to help figure out what happened and next steps: https://web.archive.org/web/20200309010603/https://support.google.com/adsense/answer/2659114nnHope this helps!'}

[{'client': 'Infotalkonline', 'datetime': '2020-04-02T00:51:33.000Z', 'message': '@ytcreators HI YOUTUBE recently I have crossed 1000 subscriber and 4000 hours watchtime and then I have applied for the monetization but my channel do not monetize only I have got some reply from AdSense which I am attaching as screenshot please help link', 'tweet_ID': '1245514169274626048'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-04-02T00:51:33.000Z', 'duration': '01:28:30.0', 'messageCount': '2', 'sessionID': 'rkXp9a2xIzqf9VGDhkny'}

{'doc_id': '1545', 'turn': '2', 'tweet_ID': '1224249979432263680', 'url': 'https://web.archive.org/web/20200331114908/https://helpx.adobe.com/in/manage-account/kb/account-password-sign-help.html', 'url_utterance': '@cscintheworld Hi Carolina, sorry to hear about this. It looks like that there is an issue with the Adobe ID. Would you mind checking out the steps mentioned in this article https://web.archive.org/web/20200331114908/https://helpx.adobe.com/in/manage-account/kb/account-password-sign-help.html and let us know if that helps? Thanks, ^Akash'}

[{'client': 'cscintheworld', 'datetime': '2020-02-01T01:09:37.000Z', 'message': "@AdobeCare I just downloaded photoshop app to install in my desktop and keep getting the following error:nIt does not recognize my account which I've set up a while back. link", 'tweet_ID': '1223413059290648576'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-01T01:09:37.000Z', 'duration': '14:08:04.0', 'messageCount': '2', 'sessionID': 'bcMydpns7Nf23a2qbzns'}

{'doc_id': '8607', 'turn': '4', 'tweet_ID': '1229429213796675585', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@josh43912837 If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MS'}

[{'client': 'McglonePhillip', 'datetime': '2020-02-16T23:50:58.000Z', 'message': '@RockstarSupport hello I bought a shark card for gta online but didn’t get the x2.7 extra credit that was described in the load screen was wondering why this is', 'tweet_ID': '1229191470692757504'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-16T23:52:57.000Z', 'message': '@McglonePhillip This type of bonus can take up to 72 hours from the time of purchase to be applied to an account. If the bonus does not appear after that time has elapsed, please contact us for support: https://support.rockstargames.com/categories *TB', 'tweet_ID': '1229191967734673408'}, {'client1': 'josh43912837', 'datetime': '2020-02-17T05:32:19.000Z', 'message': '@RockstarSupport @McglonePhillip I bought a shark card but it was necer being depoted in my account i bought this friday why is that', 'tweet_ID': '1229277372769239040'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-16T23:50:58.000Z', 'duration': '15:44:42.0', 'messageCount': '4', 'sessionID': '4Xz71Lqtwkh7PUwaC8ZO_3'}

{'doc_id': '9417', 'turn': '4', 'tweet_ID': '1232360458130161664', 'url': 'https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console', 'url_utterance': '@tiffamy_lee We have a Support article that may help with that. Please see: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *SR'}

[{'client': 'tiffamy_lee', 'datetime': '2020-02-25T17:40:50.000Z', 'message': '@RockstarSupport why isnt my gta installing at all ?', 'tweet_ID': '1232359814828822534'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-25T17:41:59.000Z', 'message': '@tiffamy_lee Please let us know the platform you are experiencing this on so we can help further. *SR', 'tweet_ID': '1232360105036984320'}, {'client': 'tiffamy_lee', 'datetime': '2020-02-25T17:42:23.000Z', 'message': '@RockstarSupport Playstation 4', 'tweet_ID': '1232360202671968257'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-25T17:40:50.000Z', 'duration': '00:08:46.0', 'messageCount': '4', 'sessionID': '5McvPTUPveowZZ4Z9j5Y'}

{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1229071907468738561', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@IdrisMohamad14 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'}

[{'client': 'IdrisMohamad14', 'datetime': '2020-02-16T07:25:22.000Z', 'message': '@RockstarSupport Hello, I installed RDR2 on PC with the Rockstar Launcher but everytime I try to play it, it crashes and says error fffff. It would be nice of you to help thanks.', 'tweet_ID': '1228943434544627713'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-16T07:25:22.000Z', 'duration': '08:30:30.0', 'messageCount': '2', 'sessionID': '5I6LplxGMFKtverq8ODO'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1231347415229386752', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@WarMace Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'}

[{'client': 'WarMace', 'datetime': '2020-02-22T22:08:44.000Z', 'message': "@RockstarSupport I'm getting error #6000.87 and cant log into The Game Launcher all day. The server status page is reporting no issues. What do you suggest? I already reinstalled with no change.", 'tweet_ID': '1231340069350453248'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-22T22:08:44.000Z', 'duration': '00:29:11.0', 'messageCount': '2', 'sessionID': 'WYdFosLWAdq36chri5cK_2'}

{'doc_id': '1696', 'turn': '2', 'tweet_ID': '1237106672612659201', 'url': 'https://web.archive.org/web/20200401214909/https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html', 'url_utterance': '@burgab0o Hi there, sorry for the trouble caused. As the application is freezing, try the troubleshooting steps provided in the following link: For Windows - https://web.archive.org/web/20200401214734/https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-windows.html For Mac - https://web.archive.org/web/20200401214909/https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html Let us know if the issue still occurs. Thanks.^MN'}

[{'client': 'burgab0o', 'datetime': '2020-03-07T16:00:41.000Z', 'message': "Acrobat Pro keeps freezing on me I'm so annoyed I JUST NEED TO CREATE MY PDFS", 'tweet_ID': '1236320875416297472'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-07T16:00:41.000Z', 'duration': '04:02:28.0', 'messageCount': '2', 'sessionID': '9EqmnmElyK8bruuTcB5Z_2'}

{'doc_id': '1758', 'turn': '4', 'tweet_ID': '1242980674266640386', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@arubrashid Thanks for sharing – you can pass this suggestion along via the Send Feedback tool: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 That's how we collect and prioritize requests."}

[{'client': 'arubrashid', 'datetime': '2020-03-24T02:25:35.000Z', 'message': '@YouTube I recently bought the entire @TheMindyProject series on YouTube with exception of season 4 - this is coming up as unavailable in the UK. Please could you help to resolve this.', 'tweet_ID': '1242276345989812225'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-25T00:22:02.000Z', 'message': '@arubrashid Thanks for sending this our way – for help with purchases, you can get in touch with our live support team here: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'tweet_ID': '1242607641517580290'}, {'client': 'arubrashid', 'datetime': '2020-03-26T00:50:07.000Z', 'message': '@TeamYouTube I’m not able to get much information from this link, I was just hoping that you’ll make season 4 of @TheMindyProject available on YouTube as every other season is on there.', 'tweet_ID': '1242977095497715713'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T02:25:35.000Z', 'duration': '22:38:45.0', 'messageCount': '4', 'sessionID': 'NBsDm6HGbeKVhBTVkHNt_2'}

{'doc_id': '8863', 'turn': '4', 'tweet_ID': '1239769084809617409', 'url': 'https://helpx.adobe.com/in/photoshop/using/preset-migration.html', 'url_utterance': "@Screamality Hi Ricky, could you please try resetting Photoshop's preferences & see if it helps?xa0 https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0 https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^AK"}

[{'client': 'Screamality', 'datetime': '2020-03-16T23:50:24.000Z', 'message': "Hey @Photoshop I've been having this issue where I can no longer use my adjustment layer due to it being in use or simply unavailable for some reason. Can I get some assistance? The only way I can fix it is by restarting PS but then it occurs right after use again. link", 'tweet_ID': '1239700575480172544'}, {'agent': 'AdobeCare', 'datetime': '2020-03-17T02:44:49.000Z', 'message': "@Screamality Hi Ricky, that's not a usual experience, sorry to hear about this. What exactly is happening and which version of Photoshop are you using? Does the problem occurs with all the document you work with? We're here to help, just need some more info. Thanks, ^AK", 'tweet_ID': '1239744471459389440'}, {'client': 'Screamality', 'datetime': '2020-03-17T02:46:29.000Z', 'message': '@AdobeCare I’m running the most updated version it happens as soon as I apply the adjustment layer. I tried closing the project while maintaining PS open and reopening it but the issue persists. It’s only resolved once completely closed and this is the 3rd project it’s done it on.', 'tweet_ID': '1239744887769227264'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-16T23:50:24.000Z', 'duration': '04:32:14.0', 'messageCount': '4', 'sessionID': 'BF7Szwiapafd8qGtC5Hg_2'}

{'doc_id': '2300', 'turn': '2', 'tweet_ID': '1159980502381715456', 'url': 'https://web.archive.org/web/20200407040030/https://www.hulu.com/movie/plus-one-75af256b-c89f-4028-9d1b-500e6004783f', 'url_utterance': '@Debootsie Hulu here! We recommend:nPlus One: https://web.archive.org/web/20200407040030/https://www.hulu.com/movie/plus-one-75af256b-c89f-4028-9d1b-500e6004783fnHow to Be Single: https://www.hulu.com/movie/how-to-be-single-370b6010-6865-4cbb-ab4c-1b92b7b72a06nBecause I Said So: https://www.hulu.com/movie/because-i-said-so-6380deff-17a6-46b6-a45e-5f9fb99f1052nWe hope this helps! Happy streaming. 💚'}

[{'client': 'Debootsie', 'datetime': '2019-08-09T23:58:34.000Z', 'message': 'What is a good chic flick, on Hulu?', 'tweet_ID': '1159977302144487429'}]

{'company': 'hulu_support', 'conversationDateTime': '2019-08-09T23:58:34.000Z', 'duration': '00:12:43.0', 'messageCount': '2', 'sessionID': '7rrwl5NIRVBH4E672Mkj'}

{'doc_id': '8513', 'turn': '4', 'tweet_ID': '1230524806531108864', 'url': 'https://support.rockstargames.com/articles/360012932394/Red-Dead-Online-Connection-Troubleshooting-for-Xbox-One', 'url_utterance': '@liamlloyd20 Please try this: https://support.rockstargames.com/articles/360012932394/Red-Dead-Online-Connection-Troubleshooting-for-Xbox-One *MS'}

[{'client': 'liamlloyd20', 'datetime': '2020-02-20T12:36:06.000Z', 'message': '@RockstarSupport i keep getting the same message while loading into online i cant play online at all', 'tweet_ID': '1230471187131764739'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-20T15:23:36.000Z', 'message': "@liamlloyd20 Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1230513337546526720'}, {'client': 'liamlloyd20', 'datetime': '2020-02-20T16:04:05.000Z', 'message': '@RockstarSupport Xbox one', 'tweet_ID': '1230523528467886080'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T12:36:06.000Z', 'duration': '04:59:25.0', 'messageCount': '4', 'sessionID': '8zICpqBuPFBipDJ3pcgY'}

{'doc_id': '1178', 'turn': '4', 'tweet_ID': '1241902324810952704', 'url': 'https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050', 'url_utterance': "@ScrapManYT Sorry to hear that – have you tried clearing your browser's cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 and sharing the posts with your members again? Here's a helpful resource on using the community tab to share content: https://web.archive.org/web/20200402001458/https://support.google.com/youtube/answer/7544492 Let us know how it goes!"}

[{'client': 'ScrapManYT', 'datetime': '2020-03-17T06:12:25.000Z', 'message': '@TeamYouTube Community posts that are supposed to be members only are getting pushed out publicly to everyone right now for me. Even though I set it as "paid members only" before posting, it gets defaulted to public as soon as I click post. Is this a known issue?', 'tweet_ID': '1239796715177168897'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-17T20:52:49.000Z', 'message': "@ScrapManYT Mind sharing a screenshot or link to that community post? We'd like to see how we can help you further – keep us posted!", 'tweet_ID': '1240018272839442433'}, {'client': 'ScrapManYT', 'datetime': '2020-03-17T21:33:14.000Z', 'message': '@TeamYouTube I deleted the post because it kept going to the wrong people.', 'tweet_ID': '1240028446555664384'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-17T06:12:25.000Z', 'duration': '19:26:57.0', 'messageCount': '4', 'sessionID': 'KUErryqWvnxA9bhP72V7'}

{'doc_id': '0662', 'turn': '4', 'tweet_ID': '1222534933073342466', 'url': 'https://web.archive.org/web/20200107233322/https://help.dropbox.com/accounts-billing/multiple-accounts/connect-personal-account', 'url_utterance': '@J_Henig Welcome back! Are the two plans you mentioned connected together as described here: https://web.archive.org/web/20200107233322/https://help.dropbox.com/accounts-billing/multiple-accounts/connect-personal-account In any case, Smart Sync is not available to our free plan. Can you please confirm with us that you can use the feature with the Dropbox Plus plan? Thanks! 😊'}

[{'client': 'J_Henig', 'datetime': '2020-01-29T14:11:00.000Z', 'message': "@DropboxSupport My hard drive is nearly full. I have plenty of Dropbox space but for some reason I'm having trouble finding the Smart Sync option to save things only on line (not on my computer)", 'tweet_ID': '1222522537504059393'}, {'agent': 'DropboxSupport', 'datetime': '2020-01-29T14:20:45.000Z', 'message': "@J_Henig Hi Jeffrey, thanks for reaching out! Can you check for us if you have the 'Smart Sync' option when you go to Dropbox in Finder/File Explorer and right-click on a folder? If not, can you please go here: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan and let us know the plan you're on?", 'tweet_ID': '1222524989703966720'}, {'client': 'J_Henig', 'datetime': '2020-01-29T14:56:39.000Z', 'message': '@DropboxSupport I THINK I have two accounts which may be adding to my confusion. One is "Personal" and that seems to be "Basic."nnThe other is named "Wallace Project Account." That was a team account that WAS "Business" and now seems to be "Plus"nnI've been trying to wean myself to the Personal', 'tweet_ID': '1222534021818863616'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-01-29T14:11:00.000Z', 'duration': '00:49:16.0', 'messageCount': '4', 'sessionID': 'J1XMwuo4Pn17SpwQQJXj_2'}

{'doc_id': '8065', 'turn': '2', 'tweet_ID': '1236373923991879686', 'url': 'https://support.rockstargames.com/categories/200013106?step=23ac27d2', 'url_utterance': '@rechner_thomas We can help with that. Please use this link to make a ticket: https://support.rockstargames.com/categories/200013106?step=23ac27d2 *MS'}

[{'client': 'rechner_thomas', 'datetime': '2020-03-07T19:28:46.000Z', 'message': "@RockstarSupport Hello there, nI have the problem that I installed GTA 5 1 year ago but my pc was to slow. Now installed it again and I can't log in because the game-key Is already used.nWhat can I do now? I do not have access to my old social club account. nThanks for helping", 'tweet_ID': '1236373241989681164'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-07T19:28:46.000Z', 'duration': '00:15:09.0', 'messageCount': '2', 'sessionID': 'XLWF2O0VKW1BGv26e50l'}

{'doc_id': '9735', 'turn': '2', 'tweet_ID': '1226782104664641536', 'url': 'https://www.dropbox.com/smart-sync', 'url_utterance': '@ThePHPG Hi there. We’re happy to forward your feedback to our team for their awareness. Please keep in mind that in addition to more space, you also get access to new features like Dropbox Rewind https://web.archive.org/web/20200401215906/https://help.dropbox.com/files-folders/restore-delete/rewind-faqs Smart Sync https://www.dropbox.com/smart-sync and Full text search. Thanks!'}

[{'client': 'ThePHPG', 'datetime': '2020-02-08T18:28:27.000Z', 'message': "@DropboxSupport So you're going to now charge me $20 more a year for your services? When I don't even come close to using all the space in the first space? nnGouging as much as you can out of people. With no teacher OR military discount either.", 'tweet_ID': '1226211203342618624'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-02-08T18:28:27.000Z', 'duration': '13:48:33.0', 'messageCount': '2', 'sessionID': 'cRX37mqfcnpvCFMMCiey_2'}

{'doc_id': '2018', 'turn': '6', 'tweet_ID': '1240348087849189378', 'url': 'https://web.archive.org/web/20200403212051/https://support.playstation.com/s/?language=en_US', 'url_utterance': '@j1ck_ If after completing the steps, you are still experiencing same issue, go to this link: https://web.archive.org/web/20200403212051/https://support.playstation.com/s/?language=en_US where you will find our phone support information, please let them know you followed the website troubleshooting, they will assist further.'}

[{'client': 'j1ck_', 'datetime': '2020-03-17T21:42:37.000Z', 'message': '@AskPlayStation I keep getting the error code (CE-36244-9) when I try to download Call of Duty Modern Warfare. Please help?', 'tweet_ID': '1240030804475916288'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-17T21:47:14.000Z', 'message': '@j1ck_ Here to help! It seems like the downloaded data may have been corrupted during the download process on your console, take a look at this article: https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US and follow the resolution steps.', 'tweet_ID': '1240031968085135360'}, {'client': 'j1ck_', 'datetime': '2020-03-17T21:59:37.000Z', 'message': '@AskPlayStation @AskPlayStation i’ve done all of those things and still no luck.', 'tweet_ID': '1240035084276764672'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-17T22:02:40.000Z', 'message': '@j1ck_ Just to make sure, were you able to back up game data and perform Initialize in the console as the steps suggested in the previous link?', 'tweet_ID': '1240035852669067265'}, {'client': 'j1ck_', 'datetime': '2020-03-18T18:39:13.000Z', 'message': '@AskPlayStation yes, still no luck!', 'tweet_ID': '1240347041307467776'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-17T21:42:37.000Z', 'duration': '21:00:46.0', 'messageCount': '6', 'sessionID': 'tUyIMdK5bt6xBTo25o89_2'}

{'doc_id': '2399', 'turn': '12', 'tweet_ID': '1243436083909705728', 'url': 'https://www.dropbox.com/support/billing-issues', 'url_utterance': '@indieprice Welcome back, Catti! Would you mind sending over a screenshot of the message you mentioned earlier? Do you see a ticket ID (eg #1234567) on it? Also, could you confirm with us that you submitted your support request through this page: https://www.dropbox.com/support/billing-issues Keep us posted!'}

[{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:05:41.000Z', 'message': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!', 'tweet_ID': '1243237704625795077'}, {'client': 'indieprice', 'datetime': '2020-03-26T18:32:58.000Z', 'message': '@DropboxSupport I can’t sign in to get support if I no longer have an account. I’ve emailed about this before and I’m still being charged', 'tweet_ID': '1243244571737255941'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:50:12.000Z', 'message': '@indieprice If you scroll further down on the page: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support you will see the option to contact us in regards to a billing issue. Do you have that option?', 'tweet_ID': '1243248906999345152'}, {'client1': 'rae_a__1996', 'datetime': '2020-03-26T20:31:08.000Z', 'message': '@DropboxSupport @indieprice She’s already done this. Talked to a real person. They said they’d reimburse her and stop charging her monthly but it never happened. Let’s make it happen, shall we?', 'tweet_ID': '1243274306953441280'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T20:59:55.000Z', 'message': '@rae_a__1996 Do you have the ticket number for that interaction so we can track it under our Support Platform? Thanks!', 'tweet_ID': '1243281551338725381'}, {'client': 'indieprice', 'datetime': '2020-03-26T23:32:30.000Z', 'message': '@DropboxSupport @rae_a__1996 10336073', 'tweet_ID': '1243319949554139136'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T23:51:08.000Z', 'message': "@indieprice We appreciate you providing us the ticket number! As it appears to be closed, could you please open a new one and let us know the ticket number for that. We'll immediately assign an agent to it and help further. Thank you!", 'tweet_ID': '1243324639402758144'}, {'client': 'indieprice', 'datetime': '2020-03-27T01:15:29.000Z', 'message': '@DropboxSupport How do I do that? I tried emailing earlier today and received an automated message that it was going to an unmonitored inbox', 'tweet_ID': '1243345866204811270'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-27T01:39:36.000Z', 'message': '@indieprice Can you try the link: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support where you can scroll further down on that page and select to submit a new request regarding a billing issue? What do you see after trying that?', 'tweet_ID': '1243351934184108033'}, {'client': 'indieprice', 'datetime': '2020-03-27T02:41:55.000Z', 'message': '@DropboxSupport If I do that, I still need to sign in, which I can’t do with an email address that is not functional', 'tweet_ID': '1243367617714221056'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '01:54:14.0', 'messageCount': '12', 'sessionID': '0g1UGmE71XXS9wQI00uR_4'}

{'doc_id': '8157', 'turn': '2', 'tweet_ID': '1149274610510258178', 'url': 'https://helpx.adobe.com/in/lightroom-cc/kb/faq-install-presets-profiles.html', 'url_utterance': '@poisonfuel Hi there,nnLightroom already works with presets on mobile devices. You can add new presets and sync them as well. Please refer this article for more information: https://helpx.adobe.com/in/lightroom-cc/using/add-sync-mobile-presets.htmlnnAlso check out this help page: https://helpx.adobe.com/in/lightroom-cc/kb/faq-install-presets-profiles.htmln nThanks,nAkash'}

[{'client': 'poisonfuel', 'datetime': '2019-07-08T04:38:13.000Z', 'message': '@Lightroom im curious. Im strictly mobile user. Does adobe has plans to see presets/filters on the app? I dont have a desktop', 'tweet_ID': '1148088878785368065'}]

{'company': 'AdobeCare', 'conversationDateTime': '2019-07-08T04:38:13.000Z', 'duration': '06:31:41.0', 'messageCount': '2', 'sessionID': 'SP54HzBNd33iYDN7d6Rl_2'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1193035558467067905', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@clays_pottery Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': 'clays_pottery', 'datetime': '2019-09-11T23:25:01.000Z', 'message': 'Some mf just tried to login to my google account in Missouri so here’s his I.P. address: 8.38.254.175', 'tweet_ID': '1171927659019792384'}]

{'company': 'Google', 'conversationDateTime': '2019-09-11T23:25:01.000Z', 'duration': '-05:55:16.', 'messageCount': '2', 'sessionID': 'GHDmsjqVc00lWq3r0nQG'}

{'doc_id': '0139', 'turn': '2', 'tweet_ID': '1158362132834070529', 'url': 'https://web.archive.org/web/20190405110704/http://apple.co/iTunesStore', 'url_utterance': '@loveswimnbubble Hi. If you’re having an issue with an App Store purchase, take a look at this article with steps to follow for this situation: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 nFor additional assistance, please contact our iTunes Store support: https://web.archive.org/web/20190405110704/http://apple.co/iTunesStore'}

[{'client': 'loveswimnbubble', 'datetime': '2019-08-05T12:49:57.000Z', 'message': 'Thanks so much to Keith @TuneInRadioApp who has agreed I should be refunded. Over to you @AppleSupport 🤬 link', 'tweet_ID': '1158359486010142721'}]

{'company': 'AppleSupport', 'conversationDateTime': '2019-08-05T12:49:57.000Z', 'duration': '00:10:31.0', 'messageCount': '2', 'sessionID': '20p6NP0ZFEhjLpTSgWmL_2'}

{'doc_id': '0389', 'turn': '2', 'tweet_ID': '1204865668237217793', 'url': 'https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468', 'url_utterance': "@slaphardd I am so sorry to hear you're having these issues. You should be able to delete any products in your account and close your account using the steps in the following links: https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468 https://web.archive.org/web/20191007155844/https://www.godaddy.com/help/close-my-account-27894 ^Kristy"}

[{'client': 'slaphardd', 'datetime': '2019-12-11T15:08:49.000Z', 'message': '@GoDaddy why is it so hard to delete your acct? I tried to start dropshipping but I gave up now months later you guys are trying to auto renew and I’m trying to delete my act and it’s damn near impossible. Money hungry pos', 'tweet_ID': '1204780079223574528'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2019-12-11T15:08:49.000Z', 'duration': '05:40:06.0', 'messageCount': '2', 'sessionID': '7pFcW2D8Y8k7bJv4UWsM'}

{'doc_id': '2399', 'turn': '4', 'tweet_ID': '1156610261228445696', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@IanMacAllen Thanks for the additional details. We’re sorry to hear about that. Our support team will be happy to help sort this out with you, if you’d like to get in touch at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support If you write in, please make sure to do so while logged in to your Dropbox. Cheers'}

[{'client': 'IanMacAllen', 'datetime': '2019-07-31T16:25:21.000Z', 'message': "Wow, 'new' @Dropbox has deleted thousands of my files. Amazing.", 'tweet_ID': '1156601754395521026'}, {'agent': 'DropboxSupport', 'datetime': '2019-07-31T16:51:01.000Z', 'message': '@ianmacallen Hey Ian, that’s not something that our app would do. If you require assistance in recovering files, please contact our support agents directly at https://web.archive.org/web/20200407112308/https://www.dropbox.com/support for assistance. Thank you.', 'tweet_ID': '1156608212793253889'}, {'client': 'IanMacAllen', 'datetime': '2019-07-31T16:53:07.000Z', 'message': "@DropboxSupport No, apparently not. It just didn't fully move all the files from one folder to another. So now half the files are in the right place and the other half are where they were originally located.", 'tweet_ID': '1156608740067565569'}]

{'company': 'DropboxSupport', 'conversationDateTime': '2019-07-31T16:25:21.000Z', 'duration': '00:33:48.0', 'messageCount': '4', 'sessionID': 'qkVZpEbhPa4LSUMWfDw7_2'}

{'doc_id': '9602', 'turn': '4', 'tweet_ID': '1242465920175329285', 'url': 'https://www.ebay.com/help/policies/member-behavior-policies/report-item-listing?id=4739', 'url_utterance': "@isabellasmama Hi thanks for the heads up. We're working hard on getting these items off the site. You can see the steps we're taking here: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 You can also help us by reporting listings directly through the site like this: https://www.ebay.com/help/policies/member-behavior-policies/report-item-listing?id=4739 ~Ana"}

[{'client': 'isabellasmama', 'datetime': '2020-03-20T19:20:18.000Z', 'message': '@AskeBay Type in Lysol Laundry Sanitizer......Every item listed is an example of price gouging', 'tweet_ID': '1241082152697069568'}, {'agent': 'AskeBay', 'datetime': '2020-03-20T19:25:01.000Z', 'message': "@isabellasmama We appreciate the contact. Our teams continue to work around the clock to ensure our site is clear. As you can imagine, the volume is higher than usual and while we set up filters, we also see users going around them and we'll take action. ~Mark Y.", 'tweet_ID': '1241083339609694209'}, {'client': 'isabellasmama', 'datetime': '2020-03-21T01:16:17.000Z', 'message': '@AskeBay link', 'tweet_ID': '1241171740795064320'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-20T19:20:18.000Z', 'duration': '19:38:35.0', 'messageCount': '4', 'sessionID': 'eew5d4BWslY8R2pquauX_2'}

{'doc_id': '1398', 'turn': '8', 'tweet_ID': '1240281318937812992', 'url': 'https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US', 'url_utterance': '@collurz Please let us know if you followed the steps here: https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US and what is the last step that you tried?'}

[{'client': 'collurz', 'datetime': '2020-03-15T20:56:36.000Z', 'message': '@AskPlayStation I Can’t Update my 2k20 I need help?', 'tweet_ID': '1239294448510492672'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-17T02:28:44.000Z', 'message': '@collurz Hi, glad to help! Do you see any specific error code or message? Please provide us with more details about the issue. Any additional information will be appreciated.', 'tweet_ID': '1239740422714470402'}, {'client': 'collurz', 'datetime': '2020-03-18T04:05:22.000Z', 'message': '@AskPlayStation Error ce 36244-9', 'tweet_ID': '1240127129293139968'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-18T04:08:20.000Z', 'message': '@collurz Thanks for the information. It seems like the downloaded data may have been corrupted during the download process on your console, take a look at this article: https://web.archive.org/web/20200328063155/https://support.playstation.com/s/article/CE-36244-9?language=en_US and follow the resolution steps.', 'tweet_ID': '1240127874386087936'}, {'client': 'collurz', 'datetime': '2020-03-18T05:18:55.000Z', 'message': '@AskPlayStation CE-38599-4 is the error code I’m sorry', 'tweet_ID': '1240145637196300288'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-18T13:11:22.000Z', 'message': '@collurz Please run an internet test connection, select (Settings) > [Network] > [Test Internet Connection] and let us know the first three results.', 'tweet_ID': '1240264534172057600'}, {'client': 'collurz', 'datetime': '2020-03-18T13:36:42.000Z', 'message': '@AskPlayStation And this is the error message I got link', 'tweet_ID': '1240270908138369024'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-15T20:56:36.000Z', 'duration': '17:21:28.0', 'messageCount': '8', 'sessionID': 'MVMTsP377bGXT5CV3dk8_2'}

{'doc_id': '1845', 'turn': '2', 'tweet_ID': '1241870863915520001', 'url': 'https://web.archive.org/web/20200402000315/https://support.google.com/youtube/answer/2853834', 'url_utterance': "@MaskaraCakes Hello there – this most often happens if copyrighted content owned by a third party is identified in the live stream. There's more info about live streaming restrictions here: https://web.archive.org/web/20200402000315/https://support.google.com/youtube/answer/2853834 Hope this helps clarify!"}

[{'client': 'MaskaraCakes', 'datetime': '2020-03-22T22:26:19.000Z', 'message': "I keep trying to go live on YouTube but around 4:20 it cuts me off saying i have copyright stuff so i can't stream. Any ideas? Nothing in background, noise or pics? @YouTube @ytcreators", 'tweet_ID': '1241853744876335114'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-22T22:26:19.000Z', 'duration': '04:59:41.0', 'messageCount': '2', 'sessionID': 'tYh9yTUazn9685AuHGai'}

{'doc_id': '2318', 'turn': '2', 'tweet_ID': '1243952743875784707', 'url': 'https://web.archive.org/web/20200407044147/https://www.chase.com', 'url_utterance': '@MamaBates93 My apologies for our delayed reply. If this is regarding a checking or savings account, you can reach out to us via the Secure Message Center at https://web.archive.org/web/20200407044147/https://www.chase.com If this is regarding a credit card, please visit https://web.archive.org/web/20200407053127/https://www.chase.com/personal/credit-cards/dispute ^RS'}

[{'client': 'MamaBates93', 'datetime': '2020-03-24T17:16:38.000Z', 'message': '@ChaseSupport I need help disputing a transaction I have been on hold for 1.5 hours. Is there another way to do this?', 'tweet_ID': '1242500586165006337'}]

{'company': 'ChaseSupport', 'conversationDateTime': '2020-03-24T17:16:38.000Z', 'duration': '00:10:22.0', 'messageCount': '2', 'sessionID': 'V7x80B6Hp1RsmTImPkUs'}

{'doc_id': '1950', 'turn': '2', 'tweet_ID': '1245750493286187008', 'url': 'https://web.archive.org/web/20200402233251/https://support.spotify.com/us/article/change-email-address', 'url_utterance': "@zacharyaltman We’re sorry to hear that. Check out: https://web.archive.org/web/20200402233251/https://support.spotify.com/us/article/change-email-address for what to do next. You can find the steps under “Another account is using my email address”. For anything else, we're only a tweet away /CY"}

[{'client': 'zacharyaltman', 'datetime': '2020-04-02T16:26:12.000Z', 'message': '@SpotifyCares Someone has opened an account under my email address in India. Of course I can’t talk to a FUCKING PERSON about this because it don’t have access to the password the scammer is using and you don’t have a customer service #. HELP NOW', 'tweet_ID': '1245749384295231488'}]

{'company': 'SpotifyCares', 'conversationDateTime': '2020-04-02T16:26:12.000Z', 'duration': '00:40:31.0', 'messageCount': '2', 'sessionID': 'yn2htS9CYSs8ZZfICSsU'}

{'doc_id': '2345', 'turn': '2', 'tweet_ID': '1237011477216854016', 'url': 'https://web.archive.org/web/20200407052756/https://www.hulu.com/series/wayward-pines-15e38ff1-3b62-4159-9371-b177f9982e66', 'url_utterance': "@nostxlgicb0y Hiya! We think you'll enjoy Wayward Pines (https://web.archive.org/web/20200407052756/https://www.hulu.com/series/wayward-pines-15e38ff1-3b62-4159-9371-b177f9982e66), Misfits (https://web.archive.org/web/20200401073625/https://www.hulu.com/series/misfits-b75af06c-868a-4983-b648-83762198d22a), and Roswell (https://web.archive.org/web/20200331051353/https://www.hulu.com/series/roswell-161ef8d0-5e31-436f-91fa-704e9e5a3a85). Let us know what you think! 💚"}

[{'client': 'nostxlgicb0y', 'datetime': '2020-03-09T08:49:47.000Z', 'message': '@hulu_support hiyaaaa and good day! I’m new to Hulu. Uhmmm, what is the Hulu’s stranger things?? can u suggest me what to watch that is known to people like when mention the “other”, stranger things will immediately pop up on their heads. Thanks', 'tweet_ID': '1236937213213937664'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-09T08:49:47.000Z', 'duration': '04:55:06.0', 'messageCount': '2', 'sessionID': 'AQ2jAW4hYUDdksom3vnw'}

{'doc_id': '1730', 'turn': '4', 'tweet_ID': '1244712781364056073', 'url': 'https://web.archive.org/web/20200401221425/https://support.google.com/youtube/answer/3382248', 'url_utterance': '@khanh17725922 The steps for updating notification settings vary slightly by device, so here’s a help center guide that covers everything: https://web.archive.org/web/20200401221425/https://support.google.com/youtube/answer/3382248 Also, check if the daily notification digest is turned on.nnLet us know how it goes.'}

[{'client': 'khanh17725922', 'datetime': '2020-03-30T16:56:39.000Z', 'message': '@TeamYouTube nwhy did that happened? i subcribed alot of youtuber and turn on the bell,the only thing on this inbox i received is a video that i press notifie me when its release link', 'tweet_ID': '1244669883226308611'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-30T17:43:36.000Z', 'message': "@khanh17725922 Thanks for reaching out – your bell setting may be set to “personalized” as it’s the default option, you can change to “all” to get notifications for every upload. Here's how to check your settings and a troubleshooting guide for more help: https://support.google.com/youtube/troubleshooter/9334012?visit_id=637232299825875842-3089189764&rd=2", 'tweet_ID': '1244681697440018434'}, {'client': 'khanh17725922', 'datetime': '2020-03-30T17:46:35.000Z', 'message': '@TeamYouTube it even happen to my 2th phone', 'tweet_ID': '1244682447461048320'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-30T16:56:39.000Z', 'duration': '04:54:55.0', 'messageCount': '4', 'sessionID': 'FSJ2fI1GRM23IJIP4oxR'}

{'doc_id': '0389', 'turn': '2', 'tweet_ID': '1216023213295243265', 'url': 'https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468', 'url_utterance': '@JodieMakeup Hi Jodie, You should be able to cancel the plan following these steps: https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468 If you continue to have issues please contact our live support: https://web.archive.org/web/20200407035407/https://www.godaddy.com/help/contact-us ^Lisi'}

[{'client': 'JodieMakeup', 'datetime': '2020-01-11T08:05:35.000Z', 'message': 'Hiya @GoDaddy @GoDaddyHelp I am struggling to cancel a marketing trial on the website. It’s saying the trial renews but I’d like to cancel it. Please can you help me with this?? 🔍💻', 'tweet_ID': '1215907592792350720'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-01-11T08:05:35.000Z', 'duration': '07:39:26.0', 'messageCount': '2', 'sessionID': 'MgI8TLrg40URFme8rRuv'}

{'doc_id': '1643', 'turn': '9', 'tweet_ID': '1244832132431831040', 'url': 'https://web.archive.org/web/20200401202646/http://amzn.to/NAContactUs', 'url_utterance': "@Creator32783574 Let's look into this matter together. When you have a moment, please get in contact with us here: https://web.archive.org/web/20200401202646/http://amzn.to/NAContactUs and we can provide additional assistance. ^NN"}

[{'client': 'Creator32783574', 'datetime': '2020-03-31T02:50:45.000Z', 'message': '@amazon nnPlease give me specification ofy order, it stucked in the last ware house ,Manda ware house please start delivery in 212105 pincode , delivery already late by 12 days . I had ordered a TV.', 'tweet_ID': '1244819392224870401'}, {'agent': 'AmazonHelp', 'datetime': '2020-03-31T02:55:19.000Z', 'message': '@Creator32783574 Thank you for reaching out to us! Without releasing personal information or account details, can you tell us which Amazon website you used to place your order? Did you use our .com website, our .uk website, or another Amazon domain? ^NN', 'tweet_ID': '1244820540386312193'}, {'client': 'Creator32783574', 'datetime': '2020-03-31T03:23:56.000Z', 'message': '@AmazonHelp I ordered from app.', 'tweet_ID': '1244827742559825920'}, {'agent': 'AmazonHelp', 'datetime': '2020-03-31T03:25:05.000Z', 'message': "@Creator32783574 Our apologies! Truly, that’s not the kind of experience we strive for. We’re not able to view order information via Twitter, out of respect for the security of your account. What's the current delivery status shown in the order details found here: https://web.archive.org/web/20200401203827/http://amzn.to/NAYourOrders ^NN", 'tweet_ID': '1244828032378048513'}, {'client': 'Creator32783574', 'datetime': '2020-03-31T03:26:28.000Z', 'message': '@AmazonHelp Delivery dispatched, and reached to you in 21', 'tweet_ID': '1244828380668690432'}, {'client': 'Creator32783574', 'datetime': '2020-03-31T03:27:24.000Z', 'message': '@AmazonHelp Can I provide tracking id', 'tweet_ID': '1244828614584963072'}, {'agent': 'AmazonHelp', 'datetime': '2020-03-31T03:32:21.000Z', 'message': "@Creator32783574 Because we're using a social media platform, we don’t have access to account information. For your safety, we advise against sharing your account details on social media. Just to clarify, the delivery date was March 21st? ^NN", 'tweet_ID': '1244829861446914048'}, {'client': 'Creator32783574', 'datetime': '2020-03-31T03:37:41.000Z', 'message': "@AmazonHelp It's showing 21 and still not deliver due to lockdown ,can delivery start in my pincode?", 'tweet_ID': '1244831203368128512'}]

{'company': 'AmazonHelp', 'conversationDateTime': '2020-03-31T02:50:45.000Z', 'duration': '00:50:37.0', 'messageCount': '9', 'sessionID': 'iXx9qb8uSmZ9sJ4jCV0d_2'}

{'doc_id': '1331', 'turn': '2', 'tweet_ID': '1243928645602811904', 'url': 'https://web.archive.org/web/20200322014700/https://support.google.com/youtube/answer/2807684', 'url_utterance': '@HipHopNewMusic If you think the take down was done in error, you can file a counter notification which begins a legal process. Learn more here: https://web.archive.org/web/20200322014700/https://support.google.com/youtube/answer/2807684 Other ways to resolve a copyright strike: https://web.archive.org/web/20200402020034/https://support.google.com/youtube/answer/2814000 Note that deleting the video won’t resolve the strike.'}

[{'client': 'HipHopNewMusic', 'datetime': '2020-03-28T14:32:02.000Z', 'message': '@TeamYouTube Hello YouTube Team, I have been suffering for a long time because of YPP program we are having financial damage, I own all licenses of using content, but there is no option to present to YouTube Team. Any help regarding to this please, I would be very thankful.', 'tweet_ID': '1243908714664472582'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T14:32:02.000Z', 'duration': '01:19:12.0', 'messageCount': '2', 'sessionID': '1it6hLIj7Swfp2pcGLqy'}

{'doc_id': '0847', 'turn': '2', 'tweet_ID': '1156063253975437313', 'url': 'https://web.archive.org/web/20200225123924/https://support.playstation.com/s/article/DualShock-4-Troubleshooting?language=en_US', 'url_utterance': "@_parttimewitch That's odd. Is this happening with all the games? Did you try to reset the controller? Please follow the steps here: https://web.archive.org/web/20200225123924/https://support.playstation.com/s/article/DualShock-4-Troubleshooting?language=en_US scroll down to see the steps."}

[{'client': 'neonnewitch', 'datetime': '2019-07-28T22:23:38.000Z', 'message': '@AskPlayStation got a PS4 on July 15, and the left analog stick already has drifting issue. What should I do?', 'tweet_ID': '1155604753797091328'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2019-07-28T22:23:38.000Z', 'duration': '02:40:23.0', 'messageCount': '2', 'sessionID': 'i257jq6NjM8cpHJFhTbh'}

{'doc_id': '9507', 'turn': '2', 'tweet_ID': '1242924130300649474', 'url': 'https://support.zoom.us/hc/en-us/articles/201854563-Start-a-Meeting-from-an-H-323-SIP-Endpoint', 'url_utterance': '@bayoutobrooklyn Hey Jessica, we found this article on our support website about how to start a Meeting from an H.323/SIP Endpoint https://support.zoom.us/hc/en-us/articles/201854563-Start-a-Meeting-from-an-H-323-SIP-Endpoint . If you still have any questions, you can contact our support team here: https://support.zoom.us/hc/en-us/requests/new thank you!'}

[{'client': 'bayoutobrooklyn', 'datetime': '2020-03-25T21:02:05.000Z', 'message': '@zoom_us #ZoomerHelp URGENT: Why is one-tap audio information not in the meeting invitation for those with H.323 / SIP????', 'tweet_ID': '1242919708187414529'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-03-25T21:02:05.000Z', 'duration': '00:17:34.0', 'messageCount': '2', 'sessionID': 'psyItd9fy8k93SMtXhhQ'}

{'doc_id': '9273', 'turn': '6', 'tweet_ID': '1242574470822408192', 'url': 'https://support.google.com/youtube/answer/3545535', 'url_utterance': "@kan_gaming Hmm, that's weird. Have you already contacted Creator Support yet: https://support.google.com/youtube/answer/3545535 They're the best team to look into this for you. Hope this gets resolved!"}

[{'client': 'kan_gaming', 'datetime': '2020-03-24T15:58:37.000Z', 'message': "Whenever I try to edit my channel page and add a playlist to a tab the created playlists doesn't have any of mine in it. Just a blank list now @TeamYouTube", 'tweet_ID': '1242480951898357760'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T16:22:48.000Z', 'message': '@kan_gaming Thanks for reaching out – are you doing it from the main app or through YouTube Music? You can also share screenshots so we can take a closer look. Keep us posted.', 'tweet_ID': '1242487036944289794'}, {'client': 'kan_gaming', 'datetime': '2020-03-24T19:34:35.000Z', 'message': "@TeamYouTube I'm trying to showcase my own playlist on my channel. Here's a screenshot. As you can see none of my own playlists I've created show up for me to choose and manually placing the URL generates an error. link", 'tweet_ID': '1242535298757799936'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-24T19:53:09.000Z', 'message': '@kan_gaming Thanks for the screenshot – have you tried entering the playlist URL instead? Also, make sure that your browser is updated, and clear your cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050nnLet us know how it goes!', 'tweet_ID': '1242539974890860545'}, {'client': 'kan_gaming', 'datetime': '2020-03-24T21:32:51.000Z', 'message': "@TeamYouTube Entering the playlist URL manually doesn't work either. I've cleared my browser information and still doesn't change the outcome.", 'tweet_ID': '1242565062251941889'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-24T15:58:37.000Z', 'duration': '06:11:37.0', 'messageCount': '6', 'sessionID': 'gGRdGqPPPaPp3gtIaD9T_2'}

{'doc_id': '9417', 'turn': '4', 'tweet_ID': '1234136679713320960', 'url': 'https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console', 'url_utterance': '@Aayansaad1 Please try the steps outlined in this article to resolve your PlayStation 4 issue: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *MS'}

[{'client': 'Aayansaad1', 'datetime': '2020-03-01T15:17:37.000Z', 'message': '@RockstarSupport when I play online and it reaches to 40 or 50 percent it say rockstar game services are unavailable and it takes me to offline', 'tweet_ID': '1234135711135207424'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-01T15:19:19.000Z', 'message': '@Aayansaad1 Please let us know the platform you are experiencing this on so we can help further. *MS', 'tweet_ID': '1234136140199886850'}, {'client': 'Aayansaad1', 'datetime': '2020-03-01T15:19:50.000Z', 'message': '@RockstarSupport Ps4', 'tweet_ID': '1234136270386991105'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-01T15:17:37.000Z', 'duration': '00:17:18.0', 'messageCount': '4', 'sessionID': 'mCmMnuTzq5jU1WyJ8B1j'}

{'doc_id': '1896', 'turn': '2', 'tweet_ID': '1241371907670368256', 'url': 'https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm', 'url_utterance': '@ostyn_heisss You can shop our refurbished inventory from the Apple Education Store Online. Here is a direct link to our online store: https://web.archive.org/web/20191231194336/https://www.apple.com/us-hed/shop/refurbished Please contact our Sales Support team if you have any other questions: https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm'}

[{'client': 'ostyn_heisss', 'datetime': '2020-03-21T13:31:25.000Z', 'message': '@AppleSupport is it possible to get education discounts on your refurbished products?', 'tweet_ID': '1241356742706987014'}]

{'company': 'AppleSupport', 'conversationDateTime': '2020-03-21T13:31:25.000Z', 'duration': '01:00:16.0', 'messageCount': '2', 'sessionID': 'DtPvkBRq0ou2QWqNVDx8_2'}

{'doc_id': '0827', 'turn': '6', 'tweet_ID': '1236468915729059841', 'url': 'https://web.archive.org/web/20200224064002/https://support.us.playstation.com/articles/en_US/KC_Article/Safe-Mode-PS4', 'url_utterance': '@mista1158 Thanks for the information, please try rebuilding the database. Follow the steps on the next article: https://web.archive.org/web/20200224064002/https://support.us.playstation.com/articles/en_US/KC_Article/Safe-Mode-PS4 keep up posted!'}

[{'client': 'mista1158', 'datetime': '2020-03-07T16:11:13.000Z', 'message': "@AskPlayStation why won't my games start after the system update", 'tweet_ID': '1236323528133054465'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-07T23:54:37.000Z', 'message': '@mista1158 Sorry to hear that you are experiencing issues with your games. Do you see any error code or error message when you try to access to the games? Please provide us more details.', 'tweet_ID': '1236440146519756800'}, {'client': 'mista1158', 'datetime': '2020-03-08T00:48:20.000Z', 'message': '@AskPlayStation No it updated last nightand none of the games will load', 'tweet_ID': '1236453665403097088'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-08T00:52:46.000Z', 'message': '@mista1158 What do you see when you try to play your games? Do you see an error code?', 'tweet_ID': '1236454779645288448'}, {'client': 'mista1158', 'datetime': '2020-03-08T01:41:26.000Z', 'message': '@AskPlayStation The home screen of the games saying push x to start no matter how many ti.e I push x nothing happens', 'tweet_ID': '1236467025628676096'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-07T16:11:13.000Z', 'duration': '10:04:44.0', 'messageCount': '6', 'sessionID': 'g6UK1gNocDqYUmrbGzB1'}

{'doc_id': '2312', 'turn': '4', 'tweet_ID': '1241540077735608326', 'url': 'https://web.archive.org/web/20200407043240/https://www.hulu.com/series/holly-hobbie-0f29ba2c-5c0e-418e-b1a5-21d7b51acc32', 'url_utterance': "@GodzillaWonkru Hi there! You may be interested in watching Holly Hobbie (https://web.archive.org/web/20200407043240/https://www.hulu.com/series/holly-hobbie-0f29ba2c-5c0e-418e-b1a5-21d7b51acc32) and McLeod's Daughters (https://web.archive.org/web/20200331070317/https://www.hulu.com/series/mcleods-daughters-408cc1ba-36a9-4d11-9311-8835f44974a3). Happy streaming! 💚"}

[{'client': 'GodzillaWonkru', 'datetime': '2020-03-21T18:22:18.000Z', 'message': 'Are their any good family shows on hulu that have alot of seasons?', 'tweet_ID': '1241429944552562690'}, {'agent': 'hulu_support', 'datetime': '2020-03-21T20:46:18.000Z', 'message': "@GodzillaWonkru We hope you don't mind if we chime in! You can see the Family shows in our streaming library here: https://web.archive.org/web/20190803224258/https://www.hulu.com/genre/family-e567fb3c-850e-48a1-8dfb-cecd02737bd7 Let us know if there’s anything else we can do for you!", 'tweet_ID': '1241466183569870851'}, {'client': 'GodzillaWonkru', 'datetime': '2020-03-21T21:09:50.000Z', 'message': '@hulu_support You got any family shows thats like heartland?', 'tweet_ID': '1241472107734859776'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-21T18:22:18.000Z', 'duration': '04:29:41.0', 'messageCount': '4', 'sessionID': 'Q5zRmC6TL3kKVxKR0SGF_2'}

{'doc_id': '2041', 'turn': '2', 'tweet_ID': '1243976832887685120', 'url': 'https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/7083671', 'url_utterance': "@kaymaldo Thanks for reaching out – the monetization icon is applied automatically via machine learning technology, so mistakes happen sometimes. If you think it’s an error, you can request a review and we'll take a look + update it if needed. Here's how: https://web.archive.org/web/20200404042700/https://support.google.com/youtube/answer/7083671"}

[{'client': 'kaymaldo', 'datetime': '2020-03-28T18:29:08.000Z', 'message': '@TeamYouTube hi I need help with a video that has been demonized for no reason. Can you please connect me with someone?', 'tweet_ID': '1243968378974470144'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T18:29:08.000Z', 'duration': '01:17:13.0', 'messageCount': '2', 'sessionID': 'ZkrEtTMCcG7iy6Qspw2M'}

{'doc_id': '0216', 'turn': '6', 'tweet_ID': '1215071626770952192', 'url': 'https://web.archive.org/web/20190627200326/https://www.godaddy.com/help/reporting-abuse-27154', 'url_utterance': '@jjrruiz Hi there! Thanks for reaching out. If you feel this site is violating our terms of service you can report it to the following URL: https://web.archive.org/web/20200407035546/https://supportcenter.godaddy.com/AbuseReport You can also email our team: https://web.archive.org/web/20190627200326/https://www.godaddy.com/help/reporting-abuse-27154 Hope this helps! ^Kristy'}

[{'client': 'jjrruiz', 'datetime': '2019-12-27T20:26:42.000Z', 'message': '@GoDaddy @GoDaddyHelp #fraudulent domain for #phishing against @desigual registered on your services: http://desiguallondonshop.com Please disable the domain name and suspend the account as soon as possible.', 'tweet_ID': '1210658282723041285'}, {'agent': 'GoDaddyHelp', 'datetime': '2019-12-27T21:55:47.000Z', 'message': '@jjrruiz Hi Juan, If you believe that a website connected to GoDaddy is in violation of our Terms of Service, we encourage you to submit a report where appropriate (depending on scope of abuse): https://web.archive.org/web/20190627200326/https://www.godaddy.com/help/reporting-abuse-27154 ^T', 'tweet_ID': '1210680703345557505'}, {'client': 'jjrruiz', 'datetime': '2019-12-29T15:11:59.000Z', 'message': '@GoDaddyHelp It was reported you 9 DAYS AGO but the phishing site is still online: DCU002189767. Would you mind checking and fixing this security issue once and forever, please?', 'tweet_ID': '1211303856635883522'}, {'client': 'jjrruiz', 'datetime': '2019-12-29T21:37:14.000Z', 'message': '@GoDaddyHelp More #phishing still active on you services: DCU002206593 & DCU002204409.', 'tweet_ID': '1211400809281396737'}, {'client': 'jjrruiz', 'datetime': '2020-01-08T23:44:03.000Z', 'message': '@GoDaddyHelp These #fraudulent domains for online #fraud are still active: mangoboutique[DOT]app (DCU002206593) & desiguallondonshop[DOT]com (DCU002204409). Would you mind checking and fixing them once and forever, please? It takes only a few minutes, but they were reported 12 days ago...', 'tweet_ID': '1215056604523122688'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2019-12-27T20:26:42.000Z', 'duration': '-04:17:03.', 'messageCount': '6', 'sessionID': '2RcUaCpBdLrRtBWHRRzM_2'}

{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244760605980065792', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Justin_Hulet Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *TB'}

[{'client': 'Justin_Hulet', 'datetime': '2020-03-30T22:54:08.000Z', 'message': '@RockstarSupport I've been having an issue with GTA V on Steam. After starting the game I receive a "Verifying Game Owndership Failed" error. Looking online, I've deleted my local profile, as well as signing out and back into the launcher. Nothing has worked. Thank you.', 'tweet_ID': '1244759846139973638'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-30T22:54:08.000Z', 'duration': '00:03:01.0', 'messageCount': '2', 'sessionID': '1F86Whk1jqO5jTDtTGe6'}

{'doc_id': '1766', 'turn': '10', 'tweet_ID': '1242522550107803648', 'url': 'https://web.archive.org/web/20200401224454/https://helpx.adobe.com/contact.html', 'url_utterance': "@carrphotography Uh oh! That's not ideal.xa0Could you try to edit a test project? In this way, we can see if the issue is file specific. Also, you can contact us via phone or chat here?xa0https://web.archive.org/web/20200401224454/https://helpx.adobe.com/contact.htmlxa0 1/2"}

[{'client': 'carrphotography', 'datetime': '2020-03-23T15:42:11.000Z', 'message': '@AdobePremiere I’ve spent hours on forums without and luck looking for a reason why my new IMac Pro can’t run basic processes without lag or stuttering playback... help!', 'tweet_ID': '1242114425324257287'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T19:44:40.000Z', 'message': '@carrphotography Hi Michael, we’re so sorry to hear this. Can you provide your system details (OS, CPU, RAM, GPU)? We’re here to help, just need more info.xa0Thanks.^Kartika', 'tweet_ID': '1242175451176611846'}, {'client': 'carrphotography', 'datetime': '2020-03-24T11:08:31.000Z', 'message': '@AdobeCare Can I email? Or a phone call would be ideal.', 'tweet_ID': '1242407944622309377'}, {'agent': 'AdobeCare', 'datetime': '2020-03-24T11:29:41.000Z', 'message': "@carrphotography I'm afraid we don't use email support, but we're happy to try helping you here. Feel free to send us more details so our experts can look into this. You can also contact our Phone support team under https://web.archive.org/web/20190508114245/https://helpx.adobe.com/contact/phone.htmlnThanks. ^LS", 'tweet_ID': '1242413271510114306'}, {'client': 'carrphotography', 'datetime': '2020-03-24T12:16:40.000Z', 'message': '@AdobeCare Catalina v10.15.3n3.2 ghz 8-core intel Xeon Wn64 fb 2666 MHz ddr4nRadeon pro Vega 56 8gbnRunning newest version of adobe CC and premiere.', 'tweet_ID': '1242425094510649349'}, {'agent': 'AdobeCare', 'datetime': '2020-03-24T13:54:13.000Z', 'message': "@carrphotography Thanks for getting back to us. Are you getting the playback issue while doing something specific or it's random in all your projects? Let us know, happy to help. ^Kartika", 'tweet_ID': '1242449643163787264'}, {'client': 'carrphotography', 'datetime': '2020-03-24T14:07:34.000Z', 'message': '@AdobeCare I get lag and playback issues if I make any adjustments, if I add any graphics, anything. The only fix is if I render the selection. But if I make another change then it won’t playback.', 'tweet_ID': '1242453003124314112'}, {'agent': 'AdobeCare', 'datetime': '2020-03-24T14:38:43.000Z', 'message': "@carrphotography Oh, I see! Here's I am sharing a link of an article that shows the best practices to troubleshoot the playback issues. Please take a look: https://helpx.adobe.com/premiere-pro/kb/troubleshoot_playback_performance.htmlnLet us know if it helps. Thanks.^Kartika", 'tweet_ID': '1242460841812938752'}, {'client': 'carrphotography', 'datetime': '2020-03-24T16:14:30.000Z', 'message': '@AdobeCare This still didn’t help. What’s the best method to attempt live help with this issue. I can’t even edit a simple text effect!', 'tweet_ID': '1242484949283934209'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T15:42:11.000Z', 'duration': '03:01:44.0', 'messageCount': '10', 'sessionID': 'N8cBqQFmkF9FGD0tDdA3_3'}

{'doc_id': '0832', 'turn': '4', 'tweet_ID': '1158829444951420928', 'url': 'https://web.archive.org/web/20200224124809/https://support.apple.com/guide/iphone/take-videos-iph61f49e4bb/ios', 'url_utterance': '@DMJreports Hi there, we can help with taking stills while recording. Is your iPhone up-to-date? This is possible in iOS 12 by pressing the white shutter button while video recording: nn https://web.archive.org/web/20200224124809/https://support.apple.com/guide/iphone/take-videos-iph61f49e4bb/ios'}

[{'client': 'carolrhartsell', 'datetime': '2019-08-06T19:37:20.000Z', 'message': 'My timeline is entirely dogs now and I’ve never been happier.', 'tweet_ID': '1158824396368334851'}, {'client1': 'DMJreports', 'datetime': '2019-08-06T19:39:54.000Z', 'message': '@carolrhartsell Stringer hitting the pool at full speed: link', 'tweet_ID': '1158825041141723136'}, {'client1': 'DMJreports', 'datetime': '2019-08-06T19:42:09.000Z', 'message': 'Is it weird that "take a screenshot" seems to be the only way to pull a photo out of a video, @AppleSupport? Or is it because I have an iphone that's - gasp - like 3 or 4 years old? Because there's a pretty big loss of resolution there.', 'tweet_ID': '1158825608505262080'}]

{'company': 'AppleSupport', 'conversationDateTime': '2019-08-06T19:37:20.000Z', 'duration': '00:40:36.0', 'messageCount': '4', 'sessionID': 'kkPGbiIW8jTzYRlH3yuu'}

{'doc_id': '1758', 'turn': '4', 'tweet_ID': '1242286204793556994', 'url': 'https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644', 'url_utterance': "@SeiferusMC This feature is only available for videos shorter than 6 hours, but we appreciate you for letting us know that it's something that you've been trying to do. So we can track all requests and feedback, drop yours here so the right team sees your comments: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644"}

[{'client': 'SeiferusMC', 'datetime': '2020-03-18T19:19:11.000Z', 'message': '@TeamYouTube why am I unable to add enhancements like blur to videos over 6 hours long?', 'tweet_ID': '1240357098870820864'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T23:55:00.000Z', 'message': "@SeiferusMC Thanks for the tag – when you say you're unable to do so, are you getting a specific error message? We recommend following these steps to make sure you get the effect that you want: https://web.archive.org/web/20200307163610/https://support.google.com/youtube/answer/9057652 Keep us posted!", 'tweet_ID': '1242238447097610241'}, {'client': 'SeiferusMC', 'datetime': '2020-03-24T00:15:16.000Z', 'message': '@TeamYouTube 1st image is how the "add blur" option looks on any video under 6 hours. 2nd image is the error that pops up on any video that's over 6 hours. In the old version of YouTube's video manager, before YouTube Studio, the "enhancements" option wasn't in the dropdown for 6 hour+ videos link', 'tweet_ID': '1242243550433009664'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-18T19:19:11.000Z', 'duration': '07:45:35.0', 'messageCount': '4', 'sessionID': '94WehcOQRBavB3moyTyX_2'}

{'doc_id': '8197', 'turn': '13', 'tweet_ID': '1245115014903738368', 'url': 'https://support.google.com/youtube/answer/9572827?hl=en-GB&ref_topic=9257787', 'url_utterance': "@GmeinerSophie Any features that are not fully migrated to YouTube Studio are still available via links in Classic while we’re working to move them over. Check out this full list of features changes for what to expect: https://support.google.com/youtube/answer/9572827?hl=en-GB&ref_topic=9257787 We're here if you have more questions."}

[{'client': 'GmeinerSophie', 'datetime': '2020-03-31T08:28:03.000Z', 'message': '@TeamYouTube Hi, could someone here help me with my problem with the "new" YouTube studio?nThank you!', 'tweet_ID': '1244904275932839937'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T12:06:46.000Z', 'message': '@GmeinerSophie Hi, we are here to help! Can you share more details about the issue?', 'tweet_ID': '1244959317687664640'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T12:08:06.000Z', 'message': "@TeamYouTube Thank you!! I can only upload in the old creator studio classic. It won't work in the new one :/ The upload just never finishes...", 'tweet_ID': '1244959655400484867'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T12:10:32.000Z', 'message': "@TeamYouTube In the old one everything works without any problem (I use the internet explorer to upload since it's the only one where I can access the old creator studio classic). I would love to use the YouTube studio but there seems to be a problem...", 'tweet_ID': '1244960266103685120'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T20:57:43.000Z', 'message': "@GmeinerSophie Thanks for letting us know – just to confirm, are your receiving an error when you try to upload in the new studio? If so, try this troubleshooter, which covers common issues and how to fix them: https://support.google.com/youtube/troubleshooter/2888438 If that's not the case, let us know!", 'tweet_ID': '1245092937022742530'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T21:00:44.000Z', 'message': "@TeamYouTube No there is no error the upload just never finishes. It jumps around between 20 and 40% and that for days (I tried really long). And on the other hand when I use the Creator Studio Classic it's uploaded in 20min, without any problem.", 'tweet_ID': '1245093696271417346'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T21:01:45.000Z', 'message': '@TeamYouTube Also I read thought the whole help page and unfortunately there was nothing that helped...', 'tweet_ID': '1245093951092207617'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T21:29:16.000Z', 'message': "@GmeinerSophie Got it, thanks for the update. We recommend that you also share more details via our feedback tool: https://web.archive.org/web/20200401224015/https://support.google.com/youtube/answer/4347644 This will help us identify & fix issues like this. Make sure you're using the account experiencing the issue when you send it in.", 'tweet_ID': '1245100875636445187'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T21:32:47.000Z', 'message': "@TeamYouTube I already did this but there seems to be nothing happening... It's now one month since I sent feedback and nothing changed.nI am just scared that the old studio classics will be gone completely and I can't upload at all.nI spent so much time energy and money on this...", 'tweet_ID': '1245101762899517442'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T21:33:41.000Z', 'message': '@TeamYouTube ... and I really love producing videos. It would be very sad if I had to give that up because of some sort of error :/', 'tweet_ID': '1245101987139588096'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T21:50:06.000Z', 'message': "@GmeinerSophie Thanks for letting us know that you've sent the feedback, you may not get a direct response back but we do review everything and use the details you've provided to investigate and fix issue. Appreciate your patience in the meantime.", 'tweet_ID': '1245106118763909125'}, {'client': 'GmeinerSophie', 'datetime': '2020-03-31T22:00:55.000Z', 'message': '@TeamYouTube I just hope that you can find the problem and fix it...nAs long as it works in some way I can wait of course. So it would be great if you could not completely shut down the old creators classic 😅', 'tweet_ID': '1245108841139720193'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T08:28:03.000Z', 'duration': '13:57:24.0', 'messageCount': '13', 'sessionID': 'eGeVbYl6XNDaHeJAcwIV_3'}

{'doc_id': '1757', 'turn': '6', 'tweet_ID': '1234692722906275840', 'url': 'https://web.archive.org/web/20200401223959/https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1', 'url_utterance': '@RealMurrayFrost Thanks for sharing the details. Please try resetting the preferences of Premiere Pro and After Effects. Premiere Pro: https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1 After Effects: https://web.archive.org/web/20200401223959/https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1 Also, which GPU are you using? Check if its drivers are updated. Let us know if it helps. ^NKush'}

[{'client': 'RealMurrayFrost', 'datetime': '2020-03-02T18:20:37.000Z', 'message': 'BTW @Adobe please fix the buggy issues with #aftereffects and #premierepro I’m tired of my projects corrupting half the time and I have to find work-arounds (among a ton of other performance issues!) I pay you a lot of money monthly! Come on! It’s almost like you don’t care!', 'tweet_ID': '1234544151217070082'}, {'agent': 'AdobeCare', 'datetime': '2020-03-03T00:11:31.000Z', 'message': "@RealMurrayFrost Hi Murray, we're here to help. Could you share more detail about the issues that you are getting? ^Shivangi", 'tweet_ID': '1234632459255500800'}, {'client': 'RealMurrayFrost', 'datetime': '2020-03-03T00:16:06.000Z', 'message': '@AdobeCare I have to create a project from scratch and drag in the project I was working on to make things work just a little better. Sometimes I have to repeat the process to fix the corrupted project.', 'tweet_ID': '1234633613452333056'}, {'agent': 'AdobeCare', 'datetime': '2020-03-03T00:24:18.000Z', 'message': "@RealMurrayFrost Hi Frost, we're so sorry for the frustration. Could you please help us with the Operating System and the version of the applications that you're using. We're here to help. Thanks! ^SH", 'tweet_ID': '1234635675858800640'}, {'client': 'RealMurrayFrost', 'datetime': '2020-03-03T03:58:58.000Z', 'message': '@AdobeCare I am using Pr V12.0.3 and AE V17.0.4 (I have the whole CC Suite) PC is Windows 10 i7 8700K 3.7GHz 32GB ram 64-bit.', 'tweet_ID': '1234689701031731200'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-02T18:20:37.000Z', 'duration': '09:50:22.0', 'messageCount': '6', 'sessionID': 'nPNUQMwDMDliNRTW82zr_2'}

{'doc_id': '1201', 'turn': '8', 'tweet_ID': '1158181834041307138', 'url': 'https://web.archive.org/web/20200310045445/https://support.playstation.com/s/repair-services?language=en_US', 'url_utterance': '@_parttimewitch If the issue persists your controller needs service. You can request service for your controller here: https://web.archive.org/web/20200310045445/https://support.playstation.com/s/repair-services?language=en_US For information about in-Warranty requirements please check the next link: http://tinyurl.com/zo6u9by'}

[{'client': 'neonnewitch', 'datetime': '2019-07-28T22:23:38.000Z', 'message': '@AskPlayStation got a PS4 on July 15, and the left analog stick already has drifting issue. What should I do?', 'tweet_ID': '1155604753797091328'}, {'agent': 'AskPlayStation', 'datetime': '2019-07-30T04:45:33.000Z', 'message': "@_parttimewitch That's odd. Is this happening with all the games? Did you try to reset the controller? Please follow the steps here: https://web.archive.org/web/20200225123924/https://support.playstation.com/s/article/DualShock-4-Troubleshooting?language=en_US scroll down to see the steps.", 'tweet_ID': '1156063253975437313'}, {'client': 'neonnewitch', 'datetime': '2019-07-30T23:14:29.000Z', 'message': '@AskPlayStation I have tested within one game and with PS4’s home page and web browser, the problem continue to exist. I have also try to reset the controller, nothing’s changed. Usually it doesn’t show right away— after 10-20 minutes of turning on the controller and gaming, it starts to show', 'tweet_ID': '1156342329101312000'}, {'agent': 'AskPlayStation', 'datetime': '2019-07-30T23:16:59.000Z', 'message': '@_parttimewitch Strange! start your system in safe mode and rebuild the database: https://support.us.playstation.com/articles/en_US/KC_Article/Safe-Mode-PS4 and check if there is any change. Keep us updated!', 'tweet_ID': '1156342957085212678'}, {'client': 'neonnewitch', 'datetime': '2019-08-01T05:12:49.000Z', 'message': '@AskPlayStation So far it seems to be working. Thanks! I’ll update you if there’s any situation 🥰', 'tweet_ID': '1156794893554966529'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-01T05:19:10.000Z', 'message': '@_parttimewitch Glad to hear is working. Please feel free to contact us if you have further concerns.', 'tweet_ID': '1156796491580792833'}, {'client': 'neonnewitch', 'datetime': '2019-08-05T00:56:59.000Z', 'message': '@AskPlayStation Hi, the issue was good for some time, but now it’s back. Yesterday there’s small signs but generally not as bad as before, but today it’s fully back. I have reset the controller and rebuild the database again, but the issue remains. Any thoughts on how to solve this next? Thanks', 'tweet_ID': '1158180060437737472'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2019-07-28T22:23:38.000Z', 'duration': '02:40:23.0', 'messageCount': '8', 'sessionID': 'i257jq6NjM8cpHJFhTbh_3'}

{'doc_id': '1439', 'turn': '6', 'tweet_ID': '1245506594110156800', 'url': 'https://web.archive.org/web/20200329213009/https://support.google.com/youtube/thread/1805616', 'url_utterance': '@lifewbrothers Starting earlier this year, we took actions above our normal protections for children by disabling comments on videos that could be at risk of predatory behavior. More info here: https://web.archive.org/web/20200329213009/https://support.google.com/youtube/thread/1805616 Hope this helps clarify.'}

[{'client': 'lifewbrothers', 'datetime': '2020-04-01T21:34:18.000Z', 'message': '@TeamYouTube When will we get our comments back on new videos like everyone else?? https://www.youtube.com/lifewithbrothers', 'tweet_ID': '1245464529271582720'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-01T21:46:12.000Z', 'message': "@lifewbrothers Mind sharing more info about the issue you're getting? We'll look into it further, keep us posted!", 'tweet_ID': '1245467527783858178'}, {'client': 'lifewbrothers', 'datetime': '2020-04-01T22:07:22.000Z', 'message': '@TeamYouTube I noticed that many creators got their comments back on new videos. We would like our comments back as well. They are automatically disabled even when I turn them back on. Thanks', 'tweet_ID': '1245472854075772928'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-01T22:40:57.000Z', 'message': '@lifewbrothers Have you followed the steps in this guide to change your default comment settings: https://web.archive.org/web/20200307152633/https://support.google.com/youtube/answer/9482556?hl=en&visit_id=637093067259827103-1561182411&rd=1 Let us know!', 'tweet_ID': '1245481304474505222'}, {'client': 'lifewbrothers', 'datetime': '2020-04-01T23:18:43.000Z', 'message': "@TeamYouTube Yes. My comments are set to allow all comments, yet my comments don't stay on they are getting disabled by youtube.", 'tweet_ID': '1245490810428076033'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-04-01T21:34:18.000Z', 'duration': '02:47:09.0', 'messageCount': '6', 'sessionID': 'qCoqffOMeXznjgnvx4Kt_2'}

{'doc_id': '1111', 'turn': '4', 'tweet_ID': '1242217596176433154', 'url': 'https://web.archive.org/web/20200309003741/https://support.google.com/googleplay/answer/2668665?hl=en', 'url_utterance': "@UTGCOfficial Hmm, it seems your channel is working just fine. Is it showing you're suspended across devices or browsers? Try restarting your phone, checking for Android updates or updating the app. More steps here: https://web.archive.org/web/20200309003741/https://support.google.com/googleplay/answer/2668665?hl=en Hope this gets resolved."}

[{'client': 'UTGCOfficial', 'datetime': '2020-03-23T20:48:35.000Z', 'message': '@YouTubeIndia now my account is suspended..nI am not able to login in YouTube..n@ytcreators @GoogleIndia', 'tweet_ID': '1242191536869085184'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-23T21:06:35.000Z', 'message': "@UTGCOfficial We're here to help, looks like your channel is up & running. Mind sharing your channel URL with us? You can also send screenshots, so we can point you in the right direction. nnNote: Please don't share any personal info (e.g. email address) bc this is a third-party platform.", 'tweet_ID': '1242196066298101761'}, {'client': 'UTGCOfficial', 'datetime': '2020-03-23T21:36:35.000Z', 'message': "@TeamYouTube https://www.youtube.com/user/utkarsh231nnHere's my channel urlnnAnd this error I am getting..nIt's say your account is suspended in pcn@TeamYouTube link", 'tweet_ID': '1242203614531076096'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T20:48:35.000Z', 'duration': '22:33:06.0', 'messageCount': '4', 'sessionID': 'TLAcRs4DsKXtqsHmpJF8'}

{'doc_id': '0676', 'turn': '2', 'tweet_ID': '1232509563947098119', 'url': 'https://web.archive.org/web/20200111192951/https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode', 'url_utterance': "@finnt730 Hi, Finn! We get that there's a problem resetting your PC. How did you go about resetting your PC? Are you still able to log into your desktop?nnIn the meantime, you could try resetting your PC via Recovery, please follow this link: https://web.archive.org/web/20200111192951/https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-modennThanks!"}

[{'client': 'finnt730', 'datetime': '2020-02-25T20:46:54.000Z', 'message': "Hey @Windows and @MicrosoftHelps when I need to repair it, and need to download from the cloud, why the hell is it broken??? What if I don't have a USB at hand? You know? I have all kinds of problems with windows, and download 10 programs from your sites, none of witch helped. link", 'tweet_ID': '1232406639837417473'}]

{'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-25T20:46:54.000Z', 'duration': '12:22:11.0', 'messageCount': '2', 'sessionID': '9M8Pky8rUQT5A9WQhSQv'}

{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1234277895343935489', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Itsoption We would like to look into this issue. Please create a ticket here: https://support.rockstargames.com/categories and include the information listed:https://support.rockstargames.com/articles/115014418608/Capturing-PC-Connectivity-Troubleshooting-for-Support *TB'}

[{'client': 'Itsoption', 'datetime': '2020-03-02T00:22:48.000Z', 'message': '@RockstarSupport it keeps saying timed out return to GTA V and try again later.. how do I fix this ?', 'tweet_ID': '1234272912825364481'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-02T00:34:49.000Z', 'message': "@Itsoption Could you please let us know which platform you're experiencing this issue on? *TB", 'tweet_ID': '1234275934963933184'}, {'client': 'Itsoption', 'datetime': '2020-03-02T00:35:05.000Z', 'message': '@RockstarSupport Pc', 'tweet_ID': '1234276004945911808'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-02T00:22:48.000Z', 'duration': '00:19:48.0', 'messageCount': '4', 'sessionID': 'w44mf9JwM5sqo6nGTZtr'}

{'doc_id': '0390', 'turn': '4', 'tweet_ID': '1236479400616624129', 'url': 'https://web.archive.org/web/20191007111615/https://www.godaddy.com/help/add-private-registration-420', 'url_utterance': '@ElliotComite You may want to add privacy to prevent spammers and marketers accessing your public WHOIS contact info, Elliot. While required by ICANN to be reported, this info can be covered to prevent these spammers from picking it up online. https://web.archive.org/web/20191007111615/https://www.godaddy.com/help/add-private-registration-420 ^T'}

[{'client': 'ElliotComite', 'datetime': '2020-03-05T23:38:09.000Z', 'message': 'I bought a domain on @GoDaddy and immediately started receiving non-stopped spam calls, emails, texts.nnThey offer “SEO promotion” (actual scam), web development from sketchy emails (scammy) & a proposal from “Designer Nik.”nnWhy? Does this happen to everyone who buys a domain?', 'tweet_ID': '1235711226576916480'}, {'agent': 'GoDaddyHelp', 'datetime': '2020-03-05T23:52:33.000Z', 'message': '@ElliotComite Hi Elliot, it sounds like you chose to register a domain name publicly instead of privately. There are agencies who collect this information off the public Whois database and supply it to companies to solicit sales to you: https://web.archive.org/web/20200331044109/https://www.godaddy.com/garage/domain-privacy-care ^M', 'tweet_ID': '1235714850011197443'}, {'client': 'ElliotComite', 'datetime': '2020-03-07T16:42:06.000Z', 'message': '@GoDaddyHelp @GoDaddy @GoDaddyHelp nnNot clear at all, no big warning to customers, no solution in that article (besides "buy sooner"). Your service can do better.nnI'm 25+ spam calls in the last week.nnHave to wait 60+ days for @Namecheap, so guess I'm living with it. So frustrating.', 'tweet_ID': '1236331298160959488'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2020-03-05T23:38:09.000Z', 'duration': '02:52:27.0', 'messageCount': '4', 'sessionID': 'IVEjRvVVbdHpSghFKCbM_2'}

{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1239201621713858561', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@Williams14Leo If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MS'}

[{'client': 'Williams14Leo', 'datetime': '2020-03-15T08:36:59.000Z', 'message': 'Hi @RockstarSupport I purchased a shark card in February and still haven’t received the i game currency I would like and refund please', 'tweet_ID': '1239108320616726530'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-03-15T08:36:59.000Z', 'duration': '06:10:45.0', 'messageCount': '2', 'sessionID': 'Ly4aCESJVHEljIQjZRzL_2'}

{'doc_id': '1384', 'turn': '8', 'tweet_ID': '1237939611600654336', 'url': 'https://web.archive.org/web/20200327015018/https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows', 'url_utterance': '@ItsVersifex 2/3 In addition to that, we provided steps to perform Clean boot so that the device will start with only Microsoft services this way we can know if it is due to an application installed on your device: https://web.archive.org/web/20200327015018/https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows.'}

[{'client': 'ItsVersifex', 'datetime': '2020-03-08T17:01:15.000Z', 'message': '@MicrosoftHelps my Explorer.exe is pulling more and more ram the longer its on....help?', 'tweet_ID': '1236698505416192003'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-03-08T17:59:33.000Z', 'message': '@ItsVersifex Hi there! We see that Windows Explorer is eating up a lot of memory on your system. Could you please try going to Safe Mode and observe if Windows Explorer is still acting the same? To go to Safe Mode, please follow the steps in this link: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Thank you!', 'tweet_ID': '1236713177884344327'}, {'client': 'ItsVersifex', 'datetime': '2020-03-08T18:16:36.000Z', 'message': '@MicrosoftHelps It clears it when i reboot the pc...example it was a 2 gigs this morning...reset my pc...back to under 50mb', 'tweet_ID': '1236717470733434881'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-03-08T19:58:11.000Z', 'message': "@ItsVersifex Thanks for letting us know. Have you checked if Windows Explorer is doing the same thing when you switch to another account? The reason for this is to determine if this is a system-wide issue or an account issue. Here's how to create another account: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account.", 'tweet_ID': '1236743034840252416'}, {'client': 'ItsVersifex', 'datetime': '2020-03-08T20:12:31.000Z', 'message': '@MicrosoftHelps Seems to happen to the administrative account', 'tweet_ID': '1236746641572495368'}, {'agent': 'MicrosoftHelps', 'datetime': '2020-03-08T20:59:46.000Z', 'message': '@ItsVersifex Thanks for the update. We just want to clarify. You mentioned that the memory usage lessens when you close files and application. Does it happen to the local account, or the administrator account?', 'tweet_ID': '1236758530998362112'}, {'client': 'ItsVersifex', 'datetime': '2020-03-08T21:06:36.000Z', 'message': '@MicrosoftHelps To the local account...it DOES NOT happen to the administrative account', 'tweet_ID': '1236760250084134912'}]

{'company': 'MicrosoftHelps', 'conversationDateTime': '2020-03-08T17:01:15.000Z', 'duration': '10:11:42.0', 'messageCount': '8', 'sessionID': '1Mv9JiD4xfxI8YIBJkHY_2'}

{'doc_id': '2012', 'turn': '2', 'tweet_ID': '1241770270391709698', 'url': 'https://web.archive.org/web/20200403163026/https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio', 'url_utterance': '@michaelclerx Hi Michael, sorry to read that you are experiencing issues with your audio settings. You can find more details here: https://web.archive.org/web/20200403163026/https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio Please let us know if it helps or not! Thank you'}

[{'client': 'michaelclerx', 'datetime': '2020-03-22T14:23:14.000Z', 'message': "@zoom_us I'm a fedora user; when I open the audio settings in zoom I get a blank window. Any other way of configuring the audio? The sound is very poor with the default settings", 'tweet_ID': '1241732170487664641'}]

{'company': 'zoom_us', 'conversationDateTime': '2020-03-22T14:23:14.000Z', 'duration': '03:53:12.0', 'messageCount': '2', 'sessionID': '9TCNPMQgYEDA2s2Esfe1'}

{'doc_id': '0319', 'turn': '12', 'tweet_ID': '1231098949756506112', 'url': 'https://web.archive.org/web/20190828134542/https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html', 'url_utterance': '@bee_disco Please try to uninstall the Acrobat Pro DC from the cleaner tool: https://web.archive.org/web/20200213195133/https://labs.adobe.com/downloads/acrobatcleaner.html then you need to download and install the Acrobat Pro DC from this given link: https://web.archive.org/web/20190828134542/https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html Let us know how it goes. ^MC'}

[{'client': 'bee_disco', 'datetime': '2020-02-22T03:25:35.000Z', 'message': "i'm actually going feral @creativecloud this sign in loop is absolutely nuts considering I can't use your products at all despite having a valid enterprise ID and license. not letting me get help outside of my school's support hours when this is your bullshit not my schools? god.", 'tweet_ID': '1231057421294096385'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T04:19:56.000Z', 'message': '@bee_disco Hi there, sorry to hear this, that’s definitely not what should be happening! Is there anything that we can do to help? Let us know so we can assist. Thanks! ^MC', 'tweet_ID': '1231071097325576192'}, {'client': 'bee_disco', 'datetime': '2020-02-22T04:38:02.000Z', 'message': '@AdobeCare yes, you can fix the fact that whenever I try to open Adobe Acrobat I am forced into "sign in required" loop or provide a reliable fix that doesn't require a CS degree. I followed every response I can find with no improvement--inc. uninstalling every adobe app and using cleaner.', 'tweet_ID': '1231075653803487232'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T04:48:11.000Z', 'message': "@bee_disco Thank you for the additional information. Please check the below given link's for the solution.nnhttps://community.adobe.com/t5/get-started/sign-in-required-loop/td-p/9637733?page=1nnhttps://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.htmlnnLet us know if this helps. ^MC", 'tweet_ID': '1231078206209511425'}, {'client': 'bee_disco', 'datetime': '2020-02-22T04:59:09.000Z', 'message': '@AdobeCare yeah I have google too! I did everything in that solved section.', 'tweet_ID': '1231080965692411904'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T05:04:45.000Z', 'message': '@bee_disco Sorry about that. It looks like one-on-one support will be able to help you best. Please head here (https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. Thanks! ^MC', 'tweet_ID': '1231082374810783744'}, {'client': 'bee_disco', 'datetime': '2020-02-22T05:16:52.000Z', 'message': "@AdobeCare See that's the super duper cool thing about this problem, y'all have disabled enterprise users from my University from using the chat function, and force us to go through our university which is CLOSED for the weekend and at nights. link", 'tweet_ID': '1231085425218981889'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T05:23:10.000Z', 'message': '@bee_disco Sorry about that. You need to contact our Enterprise support here: https://web.archive.org/web/20200402220656/https://helpx.adobe.com/in/contact/enterprise-support.html Thanks! ^MC', 'tweet_ID': '1231087008874889216'}, {'client': 'bee_disco', 'datetime': '2020-02-22T05:29:36.000Z', 'message': "@AdobeCare Unfortunately I've tried that to, what happens when I try to use any sort of functionality over there-- I'm an enterprise user and do not have admin console privileges. link", 'tweet_ID': '1231088631323992065'}, {'agent': 'AdobeCare', 'datetime': '2020-02-22T05:32:23.000Z', 'message': '@bee_disco You need to contact your Administrator who has access to it. ^MC', 'tweet_ID': '1231089328182394881'}, {'client': 'bee_disco', 'datetime': '2020-02-22T06:04:10.000Z', 'message': "@AdobeCare Which is the problem initially addressed in my first tweet and why I am going feral! Administration is not available until Monday at the earliest which means I cannot use your service which i have a valid ID for until Monday at the earliest. That's nuts!", 'tweet_ID': '1231097329580679168'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-02-22T03:25:35.000Z', 'duration': '02:45:01.0', 'messageCount': '12', 'sessionID': 'BKRbJB18UCvxyxsMt1Bm_5'}

{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1230613595509198858', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Agiba46672773 Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *MM'}

[{'client': 'Agiba46672773', 'datetime': '2020-02-14T22:02:36.000Z', 'message': '@RockstarSupport how to fix. And my platform is ps4 link', 'tweet_ID': '1228439424234639362'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-14T22:07:03.000Z', 'message': '@Agiba46672773 For some troubleshooting for your PlayStation 4 issue please refer to: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *MS', 'tweet_ID': '1228440541760835584'}, {'client': 'Agiba46672773', 'datetime': '2020-02-20T22:00:11.000Z', 'message': "@RockstarSupport Didn't work", 'tweet_ID': '1230613140813045761'}]

{'company': 'RockstarSupport', 'conversationDateTime': '2020-02-14T22:02:36.000Z', 'duration': '23:59:23.0', 'messageCount': '4', 'sessionID': 'toffDo9xdCfojHR6eOAy_2'}

{'doc_id': '1804', 'turn': '4', 'tweet_ID': '1244567765366771713', 'url': 'https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1', 'url_utterance': '@callmemiira Before you export, go to File > Project Settings > General, change the Video Renderer to Mercury Playback Engine software only: https://web.archive.org/web/20200401232209/https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-p/9851383?page=1nAfter you have changed the video renderer, export again. Thanks. ^RK'}

[{'client': 'callmemiira', 'datetime': '2020-03-30T01:36:06.000Z', 'message': "I'm trying to export my Workout Video & it’s stuck at 0%... Using Premiere Pro, if anyone has any ideas 😤😭", 'tweet_ID': '1244438219762159617'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T09:58:09.000Z', 'message': "@callmemiira Hi there, do you still need help with this? Let us know, we're happy to assist. ^RK", 'tweet_ID': '1244564563762327552'}, {'client': 'callmemiira', 'datetime': '2020-03-30T10:06:09.000Z', 'message': '@AdobeCare It has the red & yellow lines at the top of the timeline. I go to Export > Media > Export & it stays stuck at 0%.', 'tweet_ID': '1244566578332684288'}]

{'company': 'AdobeCare', 'conversationDateTime': '2020-03-30T01:36:06.000Z', 'duration': '10:15:52.0', 'messageCount': '4', 'sessionID': '5trXqAsDldf1I9N3HX8e'}

{'doc_id': '1820', 'turn': '3', 'tweet_ID': '1243630868691910658', 'url': 'https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084', 'url_utterance': "@_corgiii Thanks for reaching out – if you're charged through Apple billing, we recommend reaching out to iTunes support directly to help resolve your issue: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 Otherwise, contact our live support here: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292"}

[{'client': '_corgiii', 'datetime': '2020-03-27T09:54:45.000Z', 'message': '@TeamYouTube hi I just applied youtube premium today at the first time that I have done it doesn’t work so I did it 2 more times but it still doesn’t work and I got charged everytimes that I applied please contact me back', 'tweet_ID': '1243476542929252353'}, {'client': '_corgiii', 'datetime': '2020-03-27T10:02:58.000Z', 'message': '@TeamYouTube link', 'tweet_ID': '1243478612910604288'}]

{'company': 'TeamYouTube', 'conversationDateTime': '2020-03-27T09:54:45.000Z', 'duration': '10:13:14.0', 'messageCount': '3', 'sessionID': 'qtAzt0WOLbZ0TcVcU1Vp'}

{'doc_id': '1436', 'turn': '4', 'tweet_ID': '1242771061453791233', 'url': 'https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312', 'url_utterance': "@ForBrainwashed We're actively reviewing listings on the site for price gouging issues. You can view more on our latest announcement here: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 We have all hands on deck right now and we appreciate you looking out for the rest of the community.~ Olivia"}

[{'client': 'ForBrainwashed', 'datetime': '2020-03-24T14:54:22.000Z', 'message': "@AskeBay Really? You have policies in place to prevent price gouging on items that are SO DESPERATELY NEEDED IN OUR HOSPITALS?! And how do you explain these? And there's A LOT MORE WHERE THESE CAME FROM. link", 'tweet_ID': '1242464783741247490'}, {'agent': 'AskeBay', 'datetime': '2020-03-25T07:38:49.000Z', 'message': "@ForBrainwashed We're actively reviewing listings on the site for price gouging issues. You can view more on our latest announcement here: https://web.archive.org/web/20200329200006/https://community.ebay.com/t5/Announcements/UPDATE-Important-information-about-listings-associated-with/ba-p/30734312 We have all hands on deck right now and we appreciate you looking out for the rest of the community.~ Olivia", 'tweet_ID': '1242717560317018112'}, {'client': 'ForBrainwashed', 'datetime': '2020-03-25T11:09:41.000Z', 'message': "@AskeBay Your organization is so messed up. You just today removed my OLD non-existing toilet-paper listing (4-pack @ $4.69), while your customers are selling THOUSANDS of NEEDED face-masks regardless of your announcement. Why don't you remove THE ACTUAL EXISTING LISTINGS of face-masks?", 'tweet_ID': '1242770627787919361'}]

{'company': 'AskeBay', 'conversationDateTime': '2020-03-24T14:54:22.000Z', 'duration': '20:17:03.0', 'messageCount': '4', 'sessionID': 'cJ6eRk73wGslJZlTRZOA_2'}

{'doc_id': '8721', 'turn': '6', 'tweet_ID': '1239361404991418368', 'url': 'https://support.playstation.com/s/article/WC-40382-7?language=en_US', 'url_utterance': '@Hi15828595 Thank you for your reply. Please follow the steps on this article to troubleshoot the error: https://support.playstation.com/s/article/WC-40382-7?language=en_US'}

[{'client': 'Hi15828595', 'datetime': '2020-03-16T00:39:59.000Z', 'message': '@AskPlayStation my ps+ just ended a few hours ago and I keep getting something that says "We've encountered an error while processing your order. Please try again later." Every time I try to by a month with my card or paypal', 'tweet_ID': '1239350666595676165'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-16T00:45:36.000Z', 'message': '@Hi15828595 Glad to help. We are sorry to hear you are having issues making a purchase. Are you getting an error code when you try to make the purchase? Here you will find further information to fix any billing issue: https://web.archive.org/web/20200224055708/https://support.playstation.com/s/article/Problems-Entering-Billing-and-Credit-Card-Information?language=en_US', 'tweet_ID': '1239352077844910083'}, {'client': 'Hi15828595', 'datetime': '2020-03-16T01:00:51.000Z', 'message': '@AskPlayStation Thx for the quick reply I tryed everything it said on there and the error code it says when I try to buy it on my ps4 is WC-40382-7 and I have triple checked all the info is correct and I definitely have enough money.', 'tweet_ID': '1239355917453283329'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-16T01:08:18.000Z', 'message': '@Hi15828595 Sorry to hear that. Please make sure that the country/region of the payment method matches the country/region of the PSN account where you are adding it for it to work. For billing issues, please follow the steps in the next link: https://web.archive.org/web/20200224055708/https://support.playstation.com/s/article/Problems-Entering-Billing-and-Credit-Card-Information?language=en_US', 'tweet_ID': '1239357791061639169'}, {'client': 'Hi15828595', 'datetime': '2020-03-16T01:18:15.000Z', 'message': '@AskPlayStation Yes my county/region matches I have retyped the card info 6+ times now just to make sure I have it right it is correct. And I tryed everything in that link I have everything correct what else could it be.', 'tweet_ID': '1239360297514577920'}]

{'company': 'AskPlayStation', 'conversationDateTime': '2020-03-16T00:39:59.000Z', 'duration': '00:42:40.0', 'messageCount': '6', 'sessionID': 'mNTfEEmQp9wXxYTNArDn_3'}

{'doc_id': '2377', 'turn': '2', 'tweet_ID': '1160664591967412224', 'url': 'https://web.archive.org/web/20200407074129/https://www.hulu.com/series/the-real-housewives-of-orange-county-044305b8-9610-4d7f-b600-5f553318fd52', 'url_utterance': "@KaitlyWest Hiya! We'd love to help with some reality TV suggestions. Love Island (UK): https://web.archive.org/web/20200407042903/https://www.hulu.com/series/love-island-uk-e3b93210-7e03-471f-8270-0e17161809a8 is a great place to start. If you've seen that already, another good one is The Real Housewives of OC: https://web.archive.org/web/20200407074129/https://www.hulu.com/series/the-real-housewives-of-orange-county-044305b8-9610-4d7f-b600-5f553318fd52 We hope this helps! If you'd like more, let us know!"}

[{'client': 'KaitlyWest', 'datetime': '2019-08-11T14:28:21.000Z', 'message': 'I need a new netflix/hulu show to watch please leave me something 😭❤️ (I love reality tv but suggestions work)', 'tweet_ID': '1160558577771319298'}]

{'company': 'hulu_support', 'conversationDateTime': '2019-08-11T14:28:21.000Z', 'duration': '07:01:16.0', 'messageCount': '2', 'sessionID': 'GSwTCO0yvv8Ni0lOXYnD_2'}

{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1241130680710500352', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': "@Pattyda51155728 That's not what we like to hear, Patty! What channels are affected exactly? Once we have this info, we'll take a look. For now, these steps may help: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- Let us know!"}

[{'client': 'Pattyda51155728', 'datetime': '2020-03-20T21:35:28.000Z', 'message': '@hulu_support Hulu Live in 43040 constantly buffering for 2 straight days now.', 'tweet_ID': '1241116172306788361'}]

{'company': 'hulu_support', 'conversationDateTime': '2020-03-20T21:35:28.000Z', 'duration': '01:48:51.0', 'messageCount': '2', 'sessionID': 'Sj7kBcp3PdIXCxMrTVPC'}

{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1243223169630175239', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@lllooo_ppps Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'}

[{'client': 'lllooo_ppps', 'datetime': '2020-03-22T12:05:18.000Z', 'message': '@gmail I have a problem, someone opened my page on an official platform called paths and changed the email', 'tweet_ID': '1241697458012524544'}]

{'company': 'Google', 'conversationDateTime': '2020-03-22T12:05:18.000Z', 'duration': '05:02:38.0', 'messageCount': '2', 'sessionID': 't4fkXNuZE36eBOaVzLRI'}

{'doc_id': '0395', 'turn': '4', 'tweet_ID': '1201616171398770688', 'url': 'https://web.archive.org/web/20191007115334/https://www.godaddy.com/help/edit-my-domain-forwarding-19978', 'url_utterance': '@TinaTal My apologies Christina as it looks like I sent you the wrong guide. This would walk you through where to go to manually forward your domain: https://web.archive.org/web/20191007115334/https://www.godaddy.com/help/edit-my-domain-forwarding-19978 ^Kristy'}

[{'client': 'TinaTal', 'datetime': '2019-12-02T18:48:29.000Z', 'message': '@GoDaddyHelp I'm not seeing a "forward to any site" option to connect my #GoDaddy domain with my @zola wedding website. We want to get this connected asap so we can include the link on our holiday cards. HELP!', 'tweet_ID': '1201573869921935360'}, {'agent': 'GoDaddyHelp', 'datetime': '2019-12-02T20:36:44.000Z', 'message': "@TinaTal Hi Christina! We don't have an automated setup for sites with Zola, but you can use the steps in this guide to manually forward your domain to your site with them: https://web.archive.org/web/20191025091013/https://www.godaddy.com/help/forward-my-domain-12123nHope this helps! ^Kristy", 'tweet_ID': '1201601113503543297'}, {'client': 'TinaTal', 'datetime': '2019-12-02T21:01:51.000Z', 'message': '@GoDaddyHelp I understand that. And based off of your instructions, there should be an option of "Forward To Any Site — Enter the URL of your choosing" and there is not. I've attached a screenshot of what I do see. So, what should I do from here? link', 'tweet_ID': '1201607432373514240'}]

{'company': 'GoDaddyHelp', 'conversationDateTime': '2019-12-02T18:48:29.000Z', 'duration': '02:48:05.0', 'messageCount': '4', 'sessionID': 'Um5Z4rVVIdeG4oHSL5C2_2'}