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Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : zero four two eight \nagent : thank you and how can i help you today \ncustomer : okay so the reason for my call today is because \ncustomer : i got a letter in the mail that says that i'm going to be defaulted into molina ", 'latest_customer_utterance': "customer: now i was wondering what that's about"} | {'intents': '["enrollment_status"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : sure i'll be happy to assist you with that \nagent : so when we send that letter out it gives you thirty days to enroll in the plan and if you do not select a plan within that thirty days then a plan will be selected for you \ncustomer : no \nagent : now if you like i can go ahead in the issue with them roman over the phone today ", 'latest_customer_utterance': "customer: okay sure let's do that"} | {'intents': '["enrollment_with_telephone"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : hi good morning my name is maya johnson \nagent : hi maya my name is sandra \nagent : and how can i help you today \ncustomer : but ', 'latest_customer_utterance': "customer: calling regarding this letter i got sent out it they did i will be faulted if i didn't call in so i'm just calling\n"} | {'intents': '["enrollment_status"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : good morning and thank you for calling health care options my name is sandra \nagent : how may i assist you \ncustomer : hi good morning so my name is maya um i received a packet in the mail ', 'latest_customer_utterance': 'customer: i just wanted to enroll over the phone is that okay'} | {'intents': '["enroll_to_a_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : my phone number is nine one six one two three \ncustomer : four six five eight \nagent : thank you how can i help you today \nagent : yeah', 'latest_customer_utterance': 'customer: so i got the package in the mail letting me know i have to choose else i will get defaulted'} | {'intents': '["enrollment_status"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : your address \ncustomer : one two three four ocean view sacramento california \ncustomer : nine five eight three three \nagent : thank you how can i help you to day', 'latest_customer_utterance': "customer: i uh i need to enroll um i sent a packet but i didn't get enrolled"} | {'intents': '["enrollment_status"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : plan do you want to choose plan options are health net \nagent : access dental liberty dental \nagent : regular medicare \ncustomer : yes ', 'latest_customer_utterance': 'customer: plain medicare'} | {'intents': '["customer_wants_straight_medical"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : seat of that packet to select a health plan the state will select one for you \nagent : but by you calling in here today i would be more than happy to go ahead and get you in road over the phone if you would like \ncustomer : okay sure thank you \nagent : oh you're welcome um ", 'latest_customer_utterance': "customer: i'm in the county of los angeles"} | {'intents': "['moved_to_new_county']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : continue it continue \nagent : did and then i don't see where it's telling me i \nagent : thought it was supposed to bring up \nagent : i i'm kinda lost i i'm sorry", 'latest_customer_utterance': "customer: so we're just doing a call like normal"} | {'intents': "['small_talk']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : okay perfect thank you so \ncustomer : much \nagent : mmhmm and you also would like to uh enroll to delivery dental \nagent : or ha uh check medical uhhuh', 'latest_customer_utterance': 'customer: ya so for i have a dentist i have a dentist that takes liberty'} | {'intents': "['asking_information_regarding_dental_plan']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : don't \nagent : okay and so \ncustomer : okay and the dental \nagent : which dental plan did you yes", 'latest_customer_utterance': 'customer: dental straight medical'} | {'intents': '["customer_wants_straight_medical"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : okay \nagent : had kaiser in the last twelve months else anyone in the house was \nagent : currently enrolled with kaiser else if it's for a foster child or we do a permit to enroll and see if kaiser approves \nagent : do you know which health plan you would like to choose ", 'latest_customer_utterance': "customer: yes i'll go ahead and take l a care"} | {'intents': '["enroll_to_a_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : oh i'll just have l a care regular la care with no affiliate \ncustomer : mmhmm \nagent : okay okay thank you for dental the plan options are health net \nagent : access dental liberty dental or just regular medical do you know which dental plan you want to go with", 'latest_customer_utterance': 'customer: um ya can i just do the regular medical please'} | {'intents': '["customer_wants_straight_medical"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : i don't have a specific doctor but \ncustomer : don't have a specific one actually so i just \ncustomer : get a new one \nagent : okay so which health plan do you want to choose", 'latest_customer_utterance': 'customer: i will just go with marina'} | {'intents': "['provide_medical_plan']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent: thankyou would you like to update your phone number\ncustomer: uh no im good thankyou\nagent: okay how can i help you today', 'latest_customer_utterance': 'customer: the reason im calling is because i did my doctor back execmption form'} | {'intents': '["status_check_on_exemption"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent: thankyou, can you please provide me your address\ncustomer: sure my address is one twenty five boulevard avenue \nagent: okay okay', 'latest_customer_utterance': 'customer: actually im calling in to check my excemption status'} | {'intents': '["status_check_on_exemption"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer: one two three four\nagent: perfect how may i assist you\ncustomer: i woulld like to tap on my um excemption that is because i fill out the form', 'latest_customer_utterance': "customer: couple weeks ago and i we haven't heard anything s i would like to check my excemption that"} | {'intents': '["status_check_on_exemption"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent: one two three four\ncustomer: address is do not mail you eighty four nine seven four six \nagent: and your phone number\ncustomer: my phone number is nine two one three four two four two \nagent: how can i help you today', 'latest_customer_utterance': "customer: um yes so i requested an exemption a few weeks ago and i'm just calling in um to check on the start"} | {'intents': '["status_check_on_exemption"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : and would you like to update your phone number \ncustomer : sure three two three four zero eight \ncustomer : think that \nagent : alright and how can i help you today ', 'latest_customer_utterance': "current: yeah i'm calling to check the status of an exemption my my doctor said that they found"} | {'intents': '["status_check_on_exemption"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : today \ncustomer : oh yes thank you the reason i'm calling today is the \ncustomer : because i submitted an exemption my doctor \ncustomer : said that they ", 'latest_customer_utterance': "customer: i'm just wanting to know what the status of it is"} | {'intents': "['status_check_on_exemption']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : two san diego nine two one two six california \nagent : thank you and would you like to add or update your contact \ncustomer : ya my number is seven five four three three thirty one forty three \nagent : how may i help you today ', 'latest_customer_utterance': "customer: thank you so much so i'm calling to check on the status of my exemption"} | {'intents': "['status_check_on_exemption']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : number your phone number \ncustomer : uh no thank you \nagent : okay thank you and how can i assist you to day \ncustomer : i'm yeah i'm calling because my doctor said that they mailed in the form for me to have regular medicare", 'latest_customer_utterance': 'customer: and i just wanted to see if it went through'} | {'intents': "['status_check_on_exemption']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : thank you so much \ncustomer : two four zero zero eight seven four \nagent : i have updated that and how may i help you today \nagent : thank ', 'latest_customer_utterance': "customer: um yes thank you um i'm calling uh because my doctor said that they sent in the form for me to have regular medical"} | {'intents': "['status_check_on_exemption']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : thank you give me a second on your phone number \ncustomer : mm keep keep it the same \nagent : thank you \nagent : how can i help you today', 'latest_customer_utterance': "customer: yeah i found an exemption a while back and so i just wanted to see if it's been approved or not"} | {'intents': "['status_check_on_exemption']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : would be nine one six nine two one six three zero \ncustomer : here \nagent : okay thank you so much how may i assist you today \nagent : but', 'latest_customer_utterance': 'customer: i just want to call to check up on my medical and i believe my doctor packed it back over to you guysq'} | {'intents': "['status_check_on_exemption']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : forty five \nagent : alright that's what i have and so how can i help you today \ncustomer : um yes i'm calling because \nagent : right", 'latest_customer_utterance': 'customer: i would like to uh enroll in the kaiser'} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : and would you like to your phone number on file \ncustomer : no no thank you \nagent : and how can i help you today \ncustomer : um so i've seen that there is an option for kaiser i ", 'latest_customer_utterance': 'customer: i just want to see if i can enroll into kaiser'} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : nine nine nine \nagent : thank you so much for updating and verifying everything \nagent : how may i assist you today \nagent : okay ', 'latest_customer_utterance': "customer: i'm calling to enroll with um kaiser"} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : nine \nagent : one moment \ncustomer : okay \nagent : how may i help you today ', 'latest_customer_utterance': "customer: thank you so much so i'm just calling to enroll in kaiser i need to get kaiser again"} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : if you choose ya if you choose the access liberty or help that you can enroll you can leave it \nagent : the way you are straight medical \nagent : and you can go to \ncustomer : am i in a medical right now for dental ', 'latest_customer_utterance': 'customer: have a plan'} | {'intents': "['asking_information_regarding_dental_plan']"} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : two \nagent : uh your phone number \ncustomer : oh um the same work that you guys have on file \nagent : how can i help you today', 'latest_customer_utterance': 'customer: ya um i was wondering if i can roll into kaiser'} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : you can get into the other the other options are eligible and health net \ncustomer : okay \nagent : l a care has a period plans with anthem blue cross blue shield promise l a care direct whereas health net has a pediatric plans with health net and molina health care \ncustomer : okay and um ', 'latest_customer_utterance': 'customer: about dentist how do i find a dentist'} | {'intents': '["asking_information_regarding_dental_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : i think you guys should have it should be nine one six nine or nine nine \nagent : thank you \nagent : can i help you today \ncustomer : um so i was looking maybe', 'latest_customer_utterance': 'customer: in a roll into a plan maybe kaiser i received this packet'} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : thank you \nagent : can i help you today \ncustomer : um so i was looking maybe \ncustomer : in a roll into a plan maybe kaiser i received this packet ', 'latest_customer_utterance': "customer: he saw the plan i see kaiser was on there so it's wondering if you can help me with that"} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : thirty days if you don't hear anything we do have regular medicaid now while it's being reviewed \nagent : do you want the medical benefits branch number \ncustomer : no thank you \nagent : okay anything else i can help you with ", 'latest_customer_utterance': 'customer: um yes how do i um find a dentist i need help with that'} | {'intents': '["asking_information_regarding_dental_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : okay thank you \ncustomer : no worry \nagent : the \nagent : how can i help you today ', 'latest_customer_utterance': 'customer: hi seeing that there is an option for kaiser i was just calling to see if i can enroll on to kaiser'} | {'intents': '["enroll_to_kaiser"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'agent : document that okay number pretend i give you all my \nagent : gento involvement so up \ncustomer : mmhmm yeah go ahead \nagent : do you want to walk to a dental plan today \n', 'latest_customer_utterance': 'customer: no i would like to remain straight medical the way it is'} | {'intents': '["customer_wants_straight_medical"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : alright thank you what's the good phone number for you \ncustomer : my my phone number is nine one six \ncustomer : nine nine nine \nagent : okay how can i help you today ", 'latest_customer_utterance': 'customer: my doctor does not accept any of the health plan'} | {'intents': '["doctor_not_accepting_plan"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : okay so ill go ahead and process the enrollment for you so in seven to ten business days you're going to receive a confirmation letter which would be the effective date of kaiser and kaiser is going to send you a welcome packet with your new membership card\ncustomer : okay and", 'latest_customer_utterance': 'customer : oh yeah i need a card replacement medical'} | {'intents': '["card_replacement"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : okay and\nagent : okay ill process your enrollment you should be getting the enrollment and uh welcome\npacket uh from the\nagent: uh is there anything else i can help you with', 'latest_customer_utterance': 'customer : uh ya actually i had lost my beneficiary identification card'} | {'intents': '["card_replacement"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': 'customer : um i dot want to choose one of those plans right now\ncustomer : um but you dont mind enrollment for kaiser\nagent : yes i didum', 'latest_customer_utterance': 'customer : okay thankyou can i get phone nmber for kaiser'} | {'intents': '["kaiser_contact"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : thank you and how can i assist you today \ncustomer : okay the reason i'm calling is because um i have a \nagent : uh \nagent : yeah ", 'latest_customer_utterance': 'customer: and i got approved for medical and like i had this bill from the doctor'} | {'intents': '["medical_information"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : is one one nine zero mohawk road apple valley california ninety three zero eight \nagent : thank you and would you like to update your phone number on file \ncustomer : um no i'm good \nagent : okay how can i help you today ", 'latest_customer_utterance': "customer: um i'm calling because i was told that i need to have regular medical"} | {'intents': '["new_exemption"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "agent : medical condition and the doctor again just accept straight medical meaning they do not accept any of the managed care plan in your county \nagent : um does that apply to you \ncustomer : yeah my doctor said they didn't accept the plan and they have to have regular medical \nagent : okay ", 'latest_customer_utterance': 'customer: i have cancer so i really need to see this doctor'} | {'intents': '["medical_condition"]'} |
Classify the Intent of the Customer's Utterance and respond in JSON | {'conversation_history': "customer : and i wanted to go \nagent : do you know mmhmm go ahead \nagent : sure i will i'm glad to able to assist you with that and do you know which plan do you want to enroll to \ncustomer : no um ", 'latest_customer_utterance': 'customer: can you tell me the plans'} | {'intents': '["enroll_to_a_plan"]'} |