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intent_classification_3

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Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\n", 'latest_customer_utterance': 'hi patrick my uh i d number is nine four'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\n", 'latest_customer_utterance': 'three two one six f and five'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\n", 'latest_customer_utterance': 'right'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\n', 'latest_customer_utterance': 'uh my name is loretta wong and my date of birth is'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\n', 'latest_customer_utterance': 'twelve twenty one ninety six'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\n', 'latest_customer_utterance': 'thank you and my uh okay my attitude is one two three jump'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\n', 'latest_customer_utterance': 'sacramento california nine five eight seven four'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\n", 'latest_customer_utterance': 'it is uh eric call nine one six eight seven four'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\n", 'latest_customer_utterance': 'four five four five'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\ncustomer : four five four five\nagent : alright thank you and how can i help you today\n", 'latest_customer_utterance': 'yes i lost my baggage and i would like to request at'}

{'intents': "['lost_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : four five four five\nagent : alright thank you and how can i help you today\ncustomer : yes i lost my baggage and i would like to request at\nagent : um\n', 'latest_customer_utterance': 'other blue packet for me please'}

{'intents': "['deny']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : other blue packet for me please\nagent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\n', 'latest_customer_utterance': 'no i would like to go over some uh first and then find out and'}

{'intents': "['asking_for_a_new_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\ncustomer : no i would like to go over some uh first and then find out and\n', 'latest_customer_utterance': 'more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please'}

{'intents': "['deny_website_access']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : no i would like to go over some uh first and then find out and\ncustomer : more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please\nagent : okay and just so you're aware um you can get the choice form\nagent : online i can go ahead and provide you with the website and you can get the form online instantly\n", 'latest_customer_utterance': "well i don't have a computer and you know i would like you know physical package if you don't mind"}

{'intents': "['thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : well i don't have a computer and you know i would like you know physical package if you don't mind\nagent : okay no problem so i will go ahead and submit\nagent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\n", 'latest_customer_utterance': 'thank you so much'}

{'intents': "['deny', 'thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\ncustomer : thank you so much\nagent : you're welcome and did you have any other questions for me today\n", 'latest_customer_utterance': "no i don't thank you so much you have a great day"}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : but\nagent : morning thank you for calling health care option my name is patrick and i get the medical id or social for the person you're calling for\n", 'latest_customer_utterance': 'yes uh my phone show is one two three two four five six'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : but\nagent : morning thank you for calling health care option my name is patrick and i get the medical id or social for the person you're calling for\ncustomer : yes uh my phone show is one two three two four five six\nagent : but\n", 'latest_customer_utterance': 'seven eight nine'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : yes uh my phone show is one two three two four five six\nagent : but\ncustomer : seven eight nine\nagent : okay one moment okay\n', 'latest_customer_utterance': 'okay no problem'}

{'intents': "['affirm']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : okay one moment okay\ncustomer : okay no problem\nagent : the\nagent : okay and thank you so much for that information can i go ahead and get your first and last name and data bird\n', 'latest_customer_utterance': 'yes my name is evelyn johnson'}

{'intents': "['provide_name']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : okay no problem\nagent : the\nagent : okay and thank you so much for that information can i go ahead and get your first and last name and data bird\ncustomer : yes my name is evelyn johnson\n', 'latest_customer_utterance': 'and my date of birth is january eleventh twenty twenty four'}

{'intents': "['provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : yes my name is evelyn johnson\ncustomer : and my date of birth is january eleventh twenty twenty four\nagent : um\nagent : a one moment ok i'm checking the system\n", 'latest_customer_utterance': 'okay'}

{'intents': "['affirm']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : a one moment ok i'm checking the system\ncustomer : okay\nagent : and then can you go ahead and verify your full address including city state and zip\nagent : all right\n", 'latest_customer_utterance': 'yes uh my address is one two three main street elk rove california nine five seven five eight'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : and then can you go ahead and verify your full address including city state and zip\nagent : all right\ncustomer : yes uh my address is one two three main street elk rove california nine five seven five eight\nagent : thank you so much and then what's a good phone number for you\n", 'latest_customer_utterance': 'uh nine one six three three three'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right\ncustomer : yes uh my address is one two three main street elk rove california nine five seven five eight\nagent : thank you so much and then what's a good phone number for you\ncustomer : uh nine one six three three three\n", 'latest_customer_utterance': 'working work'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : uh nine one six three three three\ncustomer : working work\nagent : all right thank you how can i help you today\nagent : yeah\n', 'latest_customer_utterance': "yes i'm calling because i received a packet that guys sent out for me to select a health plan however i misplaced it and so i do"}

{'intents': "['received_a_packet_or_mail_or_package']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : working work\nagent : all right thank you how can i help you today\nagent : yeah\ncustomer : yes i'm calling because i received a packet that guys sent out for me to select a health plan however i misplaced it and so i do\n", 'latest_customer_utterance': 'either a new packet sent out to me'}

{'intents': "['asking_for_a_new_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : okay okay\nagent : ok well that's no problem but we can go ahead and enroll you\nagent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\n", 'latest_customer_utterance': 'now actually i would like to have the packet i just want to be able to review the clients'}

{'intents': "['entire_packet_or_enrollment_form']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\ncustomer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\n', 'latest_customer_utterance': 'so i could make a a a better informed decision'}

{'intents': "['small_talk']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\ncustomer : so i could make a a a better informed decision\nagent : okay that's that sounds good you just to let you know you can also access the form online i can provide you with the website would you like the website\n", 'latest_customer_utterance': 'uh no thank you not at this time'}

{'intents': "['deny_website_access']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : uh no thank you not at this time\nagent : okay no problem so then i'll go ahead and get the packet request\nagent : taken care of for you it will arrive within seven to ten business days\nagent : but after that you should be good to go did you have any other questions for me\n", 'latest_customer_utterance': 'no that was it thank you'}

{'intents': "['thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\n", 'latest_customer_utterance': 'hi patrick my uh i d number is nine four'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\n", 'latest_customer_utterance': 'three two one six f and five'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\n", 'latest_customer_utterance': 'right'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\n', 'latest_customer_utterance': 'uh my name is loretta wong and my date of birth is'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\n', 'latest_customer_utterance': 'twelve twenty one ninety six'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\n', 'latest_customer_utterance': 'thank you and my uh okay my attitude is one two three jump'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\n', 'latest_customer_utterance': 'sacramento california nine five eight seven four'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\n", 'latest_customer_utterance': 'it is uh eric call nine one six eight seven four'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\n", 'latest_customer_utterance': 'four five four five'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\ncustomer : four five four five\nagent : alright thank you and how can i help you today\n", 'latest_customer_utterance': 'yes i lost my baggage and i would like to request at'}

{'intents': "['lost_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : four five four five\nagent : alright thank you and how can i help you today\ncustomer : yes i lost my baggage and i would like to request at\nagent : um\n', 'latest_customer_utterance': 'other blue packet for me please'}

{'intents': "['deny']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : other blue packet for me please\nagent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\n', 'latest_customer_utterance': 'no i would like to go over some uh first and then find out and'}

{'intents': "['asking_for_a_new_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\ncustomer : no i would like to go over some uh first and then find out and\n', 'latest_customer_utterance': 'more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please'}

{'intents': "['deny_website_access']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : no i would like to go over some uh first and then find out and\ncustomer : more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please\nagent : okay and just so you're aware um you can get the choice form\nagent : online i can go ahead and provide you with the website and you can get the form online instantly\n", 'latest_customer_utterance': "well i don't have a computer and you know i would like you know physical package if you don't mind"}

{'intents': "['thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : well i don't have a computer and you know i would like you know physical package if you don't mind\nagent : okay no problem so i will go ahead and submit\nagent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\n", 'latest_customer_utterance': 'thank you so much'}

{'intents': "['deny', 'thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\ncustomer : thank you so much\nagent : you're welcome and did you have any other questions for me today\n", 'latest_customer_utterance': "no i don't thank you so much you have a great day"}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : but\nagent : morning thank you for calling health care option my name is patrick and i get the medical id or social for the person you're calling for\n", 'latest_customer_utterance': 'yes uh my phone show is one two three two four five six'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : but\nagent : morning thank you for calling health care option my name is patrick and i get the medical id or social for the person you're calling for\ncustomer : yes uh my phone show is one two three two four five six\nagent : but\n", 'latest_customer_utterance': 'seven eight nine'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : yes uh my phone show is one two three two four five six\nagent : but\ncustomer : seven eight nine\nagent : okay one moment okay\n', 'latest_customer_utterance': 'okay no problem'}

{'intents': "['affirm']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : okay one moment okay\ncustomer : okay no problem\nagent : the\nagent : okay and thank you so much for that information can i go ahead and get your first and last name and data bird\n', 'latest_customer_utterance': 'yes my name is evelyn johnson'}

{'intents': "['provide_name']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : okay no problem\nagent : the\nagent : okay and thank you so much for that information can i go ahead and get your first and last name and data bird\ncustomer : yes my name is evelyn johnson\n', 'latest_customer_utterance': 'and my date of birth is january eleventh twenty twenty four'}

{'intents': "['provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : yes my name is evelyn johnson\ncustomer : and my date of birth is january eleventh twenty twenty four\nagent : um\nagent : a one moment ok i'm checking the system\n", 'latest_customer_utterance': 'okay'}

{'intents': "['affirm']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : a one moment ok i'm checking the system\ncustomer : okay\nagent : and then can you go ahead and verify your full address including city state and zip\nagent : all right\n", 'latest_customer_utterance': 'yes uh my address is one two three main street elk rove california nine five seven five eight'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : and then can you go ahead and verify your full address including city state and zip\nagent : all right\ncustomer : yes uh my address is one two three main street elk rove california nine five seven five eight\nagent : thank you so much and then what's a good phone number for you\n", 'latest_customer_utterance': 'uh nine one six three three three'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right\ncustomer : yes uh my address is one two three main street elk rove california nine five seven five eight\nagent : thank you so much and then what's a good phone number for you\ncustomer : uh nine one six three three three\n", 'latest_customer_utterance': 'working work'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : uh nine one six three three three\ncustomer : working work\nagent : all right thank you how can i help you today\nagent : yeah\n', 'latest_customer_utterance': "yes i'm calling because i received a packet that guys sent out for me to select a health plan however i misplaced it and so i do"}

{'intents': "['received_a_packet_or_mail_or_package']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : working work\nagent : all right thank you how can i help you today\nagent : yeah\ncustomer : yes i'm calling because i received a packet that guys sent out for me to select a health plan however i misplaced it and so i do\n", 'latest_customer_utterance': 'either a new packet sent out to me'}

{'intents': "['asking_for_a_new_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : okay okay\nagent : ok well that's no problem but we can go ahead and enroll you\nagent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\n", 'latest_customer_utterance': 'now actually i would like to have the packet i just want to be able to review the clients'}

{'intents': "['entire_packet_or_enrollment_form']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\ncustomer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\n', 'latest_customer_utterance': 'so i could make a a a better informed decision'}

{'intents': "['small_talk']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\ncustomer : so i could make a a a better informed decision\nagent : okay that's that sounds good you just to let you know you can also access the form online i can provide you with the website would you like the website\n", 'latest_customer_utterance': 'uh no thank you not at this time'}

{'intents': "['deny_website_access']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : uh no thank you not at this time\nagent : okay no problem so then i'll go ahead and get the packet request\nagent : taken care of for you it will arrive within seven to ten business days\nagent : but after that you should be good to go did you have any other questions for me\n", 'latest_customer_utterance': 'no that was it thank you'}

{'intents': "['thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\n", 'latest_customer_utterance': 'hi patrick my uh i d number is nine four'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\n", 'latest_customer_utterance': 'three two one six f and five'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\n", 'latest_customer_utterance': 'right'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\n', 'latest_customer_utterance': 'uh my name is loretta wong and my date of birth is'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\n', 'latest_customer_utterance': 'twelve twenty one ninety six'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\n', 'latest_customer_utterance': 'thank you and my uh okay my attitude is one two three jump'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\n', 'latest_customer_utterance': 'sacramento california nine five eight seven four'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\n", 'latest_customer_utterance': 'it is uh eric call nine one six eight seven four'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\n", 'latest_customer_utterance': 'four five four five'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\ncustomer : four five four five\nagent : alright thank you and how can i help you today\n", 'latest_customer_utterance': 'yes i lost my baggage and i would like to request at'}

{'intents': "['lost_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : four five four five\nagent : alright thank you and how can i help you today\ncustomer : yes i lost my baggage and i would like to request at\nagent : um\n', 'latest_customer_utterance': 'other blue packet for me please'}

{'intents': "['deny']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : other blue packet for me please\nagent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\n', 'latest_customer_utterance': 'no i would like to go over some uh first and then find out and'}

{'intents': "['asking_for_a_new_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\ncustomer : no i would like to go over some uh first and then find out and\n', 'latest_customer_utterance': 'more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please'}

{'intents': "['deny_website_access']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : no i would like to go over some uh first and then find out and\ncustomer : more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please\nagent : okay and just so you're aware um you can get the choice form\nagent : online i can go ahead and provide you with the website and you can get the form online instantly\n", 'latest_customer_utterance': "well i don't have a computer and you know i would like you know physical package if you don't mind"}

{'intents': "['thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : well i don't have a computer and you know i would like you know physical package if you don't mind\nagent : okay no problem so i will go ahead and submit\nagent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\n", 'latest_customer_utterance': 'thank you so much'}

{'intents': "['deny', 'thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\ncustomer : thank you so much\nagent : you're welcome and did you have any other questions for me today\n", 'latest_customer_utterance': "no i don't thank you so much you have a great day"}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\n", 'latest_customer_utterance': 'hi patrick my uh i d number is nine four'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\n", 'latest_customer_utterance': 'three two one six f and five'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\n", 'latest_customer_utterance': 'right'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\n', 'latest_customer_utterance': 'uh my name is loretta wong and my date of birth is'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\n', 'latest_customer_utterance': 'twelve twenty one ninety six'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\n', 'latest_customer_utterance': 'thank you and my uh okay my attitude is one two three jump'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\n', 'latest_customer_utterance': 'sacramento california nine five eight seven four'}

{'intents': "['provide_address']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\n", 'latest_customer_utterance': 'it is uh eric call nine one six eight seven four'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\n", 'latest_customer_utterance': 'four five four five'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : all right and then what's a good phone number for you\ncustomer : it is uh eric call nine one six eight seven four\ncustomer : four five four five\nagent : alright thank you and how can i help you today\n", 'latest_customer_utterance': 'yes i lost my baggage and i would like to request at'}

{'intents': "['lost_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : four five four five\nagent : alright thank you and how can i help you today\ncustomer : yes i lost my baggage and i would like to request at\nagent : um\n', 'latest_customer_utterance': 'other blue packet for me please'}

{'intents': "['deny']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : other blue packet for me please\nagent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\n', 'latest_customer_utterance': 'no i would like to go over some uh first and then find out and'}

{'intents': "['asking_for_a_new_packet']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\ncustomer : no i would like to go over some uh first and then find out and\n', 'latest_customer_utterance': 'more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please'}

{'intents': "['deny_website_access']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : no i would like to go over some uh first and then find out and\ncustomer : more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please\nagent : okay and just so you're aware um you can get the choice form\nagent : online i can go ahead and provide you with the website and you can get the form online instantly\n", 'latest_customer_utterance': "well i don't have a computer and you know i would like you know physical package if you don't mind"}

{'intents': "['thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "customer : well i don't have a computer and you know i would like you know physical package if you don't mind\nagent : okay no problem so i will go ahead and submit\nagent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\n", 'latest_customer_utterance': 'thank you so much'}

{'intents': "['deny', 'thank_you']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : the packet request for you and it should be arriving\nagent : to you within seven to ten business days okay\ncustomer : thank you so much\nagent : you're welcome and did you have any other questions for me today\n", 'latest_customer_utterance': "no i don't thank you so much you have a great day"}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\n", 'latest_customer_utterance': 'hi patrick my uh i d number is nine four'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\n", 'latest_customer_utterance': 'three two one six f and five'}

{'intents': "['provide_social_security_number']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': "agent : good morning thank you for calling health care option my name is patrick may i have the medical id or\nagent : social for the person you're calling for\ncustomer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\n", 'latest_customer_utterance': 'right'}

{'intents': "['unknown']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : hi patrick my uh i d number is nine four\ncustomer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\n', 'latest_customer_utterance': 'uh my name is loretta wong and my date of birth is'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'customer : three two one six f and five\ncustomer : right\nagent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\n', 'latest_customer_utterance': 'twelve twenty one ninety six'}

{'intents': "['provide_name', 'provide_dob']"}

Classify the Intent of the Customer's Utterance and respond in JSON

{'conversation_history': 'agent : okay thank you and then can i have your first and last name and date of birth\ncustomer : uh my name is loretta wong and my date of birth is\ncustomer : twelve twenty one ninety six\nagent : all right thank you and then can you please verify your full address including city state and zip\n', 'latest_customer_utterance': 'thank you and my uh okay my attitude is one two three jump'}

{'intents': "['provide_address']"}