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url is a convenient place to purchase apple products and accessories from apple and other manufacturers. you can buy online or call 800 myapple 8006927753 you can get information about an order you placed on the apple online store through the order status page. if you prefer, you can also get order status or make changes by phone at 800 6927753 experience the digital lifestyle at any of the apple retail stores around the country. find store hours and contact information for all locations apple financial services offers financing on apple products for consumers, educational institutions, and businesses. speak with your apple representative to learn more visit our apple consultants network page to find a consultant in the u.s. or canada visit the apple training website for information on available courses and apple authorized training providers worldwide if you are a business or professional user, visit the apple store for business or call 18008543680 corporate and government sales if you are a student or teacher, visit the apple store for education or call 18006927753 if you are buying on behalf of an educational institution, visit the apple store for education institutions or call 18008002775, 7 days a week from 9 am to 6 pm central time 7 days a week from 900 a.m. to 600 p.m. use our reseller locator to find an apple authorized reseller in the u.s apple authorized resellers offer industry expertise, multi-platform services, and mac-based solutions for a wide variety of organizations start your request online and we'll find you a solution if you are a customer with a disability and utilize our accessibility features such as voiceover or mfi hearing devices, call 877 2043930 for direct access to apple representatives who are trained in providing support for these services most apple products are eligible for 90 days of complimentary technical support. online technical support for apple products is available beyond the initial 90 days visit the apple support site for quick answers, manuals, and in-depth technical articles. visit apple support communities to get help and tips from fellow apple customers for help with beats by dre headphones and speakers, visit beats support. for help with the beats music streaming service, visit beats music support if you have lost or found an apple product, contact your local law-enforcement agency to report it. you can also find a list of serial numbers associated with your apple id and get information about using find my iphone for iphone, ipad, ipod touch, or mac for legal questions, please go to url and select from the drop-down menu provided. to report suspected counterfeit or knockoff products, or other forms of suspected infringement of apple intellectual property, select counterfeits knockoffs from the drop-down menu learn more about getting an apple id and its benefits find out how to get additional technical support and hardware service options for your apple products see all your repair and service options based on your product and location give and get help and tips from thousands of other apple customers quickly and easily get the status of one or all of your repairs find current openings, college jobs, internships, and more get press releases, media contacts, and more update your email address or change your subscription status mix and mingle with other apple users in your area select the appropriate feedback option we read everything, but can't always respond;;

learn about the actions shopify is taking related to covid-19, get answers to your questions, and access resources to help you navigate your business during this challenging time follow one of our step-by-step guides and set your business up on shopify move your online store to shopify from another platform learn about your shopify admin, the shopify mobile app, and shopify home learn about your shopify account and how to manage your staff's access, bills, and financing sell online from your own shopify website use one of the shopify pos apps to sell in any retail setting use online sales channels with shopify to sell your products customize the checkout experience for your online customers add products, build collections, and manage your inventory manage how your customers can pay for your products and set up shopify payments track inventory and fulfill orders for multiple locations manage the delivery of products to your customers and set up shopify shipping add customer records to your store and manage customer groups process, manage, and fulfill existing orders and draft new orders create marketing campaigns and automations from your store admin or from kit, or set up promotions to increase sales create discount codes and set up automatic discounts to promote products provide customer service and sell products in conversations view data and reports to gain insights into your business add features, drive business, and make managing your store more efficient sell from anywhere to anywhere with shopify's cross-border solutions get help with building your store from qualified shopify experts access learning resources and discuss all things shopify with other sellers our theme documentation has examples, resources, and tutorials to help you build and design a shopify theme check out our comprehensive api and use our tutorials to learn how to build an app and submit it to the shopify app store;;

in india, you can add paypal express checkout as an option in the payment method step during the checkout process. the paypal integration supports purchases made in united states dollars usd merchants using paypal express checkout can't receive domestic inr payments from other paypal users to use the paypal express checkout, you need to sign up for a new account with paypal. if you don't have a paypal account with the email address you used to set up your store, then you can add your email address to your existing paypal account when you set up a new paypal account you need to verify your business information, and complete the kyc procedure. if you have any questions about creating your account, then contact paypal customer support if you want to issue refunds or manually capture payments using paypal, then you need to give shopify permissions from your paypal account from your shopify admin, go to settings payment providers in the paypal section, select your paypal account type enter the email address for your paypal account, then click next enter the password for your paypal account, then click log in if you've used another paypal account recently, the email for that account might already be filled in. make sure you're using the email for the account you want to connect to your store on the paypal permissions page, click i give permission on the paypal confirmation page, click go back to shopify make a test transaction to make sure everything is set up properly.;;

find answers to some commons questions about shopify bills you can pay for your shopify bills one-time or recurring by using paypal or a valid credit card from mastercard, visa, or american express. your credit card needs to allow for recurring payments. at this time, you can't use debit cards to pay for shopify. when paying for your bills using paypal, you can use paypal balance, bank accounts, debit cards, or credit cards associated with your paypal account if you're based in the united states, you can't use paypal to pay your shopify bills at this time most of the fees charged by shopify are recurring payments. recurring payments occur on a regular cycle. these billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day for more information, see payment methods for your shopify bills check the following possibilities your payment method might be rejected if you aren't using a valid credit card from mastercard, visa, or american express to pay your shopify bills although you can pay for your shopify bills one-time or recurring using a valid credit card or co-branded credit-debit card from mastercard, visa, or american express, you can't use standard debit cards your credit card needs to allow for recurring payments in usd if your payment method is rejected and you are using a valid credit card from mastercard, visa, or american express, then please contact your bank for assistance if your bill payment fails, then you can try it again by going to the billing settings page and clicking pay bill. if you need to update your payment method, then you can do so from the billing settings page. if you continue to have issues processing the payment, then contact your bank for assistance for accounting reasons, you are billed in us dollars even if your store is located outside of the united states. if you run a store in canada, then you need to pay canadian taxes even though your bill is in us dollars if you pick a plan during your free trial, then you'll receive your first bill on the day that your free trial finishes. if your free trial already expired, then you'll receive your first bill on the day that you pick a shopify subscription plan. the payment is taken automatically, so there isn't anything else that you need to do after picking a plan. shopify bill charges show up on your credit card statement as shopify if you want to cancel your store, then you need to pause or close your store. if you want to cancel your store during your free trial and you haven't selected a subscription plan, then you don't need to take any action. your account will freeze at the end of your trial and you won't be charged.;;

this section lists some common issues related to your store's payment systems and provides links to troubleshooting steps if a customer experiences payment errors when they try to checkout, then you can view the abandoned checkout history or the order timeline for more details if you're having trouble connecting your bank account to shopify payments, then review bank account requirements for shopify payments. if you experience issues with the gateway after setup, then review the shopify status page to see if there are any current outages if your shopify payments account is on hold, then review the banner message on the homepage of your shopify admin for next steps and have the shopify store owner check their email address if you experience issues connecting your third-party payment gateway, then try the following troubleshooting steps verify the account credentials - most third-party payment gateways require only an account id and some form of password or security key to be entered into shopify's settings. many issues can be caused by from these values being incorrect, so it's important to make sure the values are accurate check for additional setup steps - third-party payment gateways can provide additional setup instructions. from your shopify admin, go to settings payment providers. in the third-party providers section, click edit next to the provider and complete any additional steps contact your payment gateway - most of the settings for your gateway are within your third-party payment gateway account, not your shopify admin. contact their support to make sure that the settings are configured correctly to connect with your shopify account and that any test mode settings have been disabled for resolutions to amazon pay issues, visit activate amazon pay in amazon pay for resolutions to apple pay issues, visit troubleshooting in apple pay for resolutions to url issues, visit url troubleshooting in set up url for resolutions to google pay issues, visit troubleshooting your google pay setup in google pay for resolutions to ideal issues, visit ideal payments for resolutions to paypal issues, visit common issues in set up paypal for resolution to the please redirect your customer message, visit fix sagepay'please redirect your customer' error for resolution to the sslsalestax message, visit fix virtualmerchant sslsalestax errors.;;

the advanced cash on delivery app is available only to stores in india that use indian rupees inr as the store currency. if your store is not eligible, then the app displays a cash on delivery payment method has been deactivated message the advanced cash on delivery app provides your customers with a cash on delivery payment option when purchasing from your store the advanced cash on delivery app offers functionality that is not available when you specify cash on delivery cod with the manual payments option in your admin's payment settings. for example, with the advanced cash on delivery app, you can if you have already set cash on delivery cod as a manual payment option in your payment settings, then you're prompted to deactivate this option after setting up the advanced cash on delivery app you can set a range of order prices that allow cash on delivery payments. this price range is the calculated subtotal, before shipping and taxes. for example, you can set a maximum price for cash on delivery orders if you don't want to risk shipping expensive orders without prepayment. if an order is not within the specified price range and your customer has specified cash on delivery as the payment method, then your customer sees an error message when trying to complete the order open the advanced cash on delivery app in the order subtotal section, enter the minimum order price for cash on delivery payments in the minimum price field. you can set this to 0 if you do not want to set a minimum price enter the maximum order price in the maximum price field by default, cash on delivery is available to all postal codes in india. if you do not want to offer cash on delivery to all postal codes, you can specify which postal codes are eligible using the advanced cash on delivery app. you can either manually enter these postal codes, or you can upload a list of them in a csv file to your shopify admin in the postal codes section, select limit where cash on delivery is available to upload a csv file with a list of postal codes, click the upload a csv file link, or drag and drop the csv file into the serviced postal codes area you can click the example csv link to download a template csv file that shows how you to list your postal codes so they are recognized by shopify to enter postal codes manually, click the manual entry link, then enter each postal code, separated by commas or spaces you must have the this is a physical product checkbox enabled on all your products for shipping rates to display in your store's checkout flow you can charge customers an additional amount for cash on delivery orders. this amount is calculated as a shipping rate that includes both the shipping cost and a cash on delivery fee. when your customers are making a purchase, they can choose a shipping method that has the cash on delivery fee included you can create multiple cash on delivery shipping rates. for example, you might want to charge a higher cash on delivery fee for expedited shipping it's good practice to create rates in the advanced cash on delivery app that correspond to the shipping rates you have already created for your store. for each shipping rate in your admin shipping settings, you can create a corresponding cash on delivery shipping rate. we recommend that you use a naming convention to keep track. for example, for an expedited shipping rate, you can create an expedited shipping cash on delivery shipping rate to add a cash on delivery fee, enter a combined fee that includes shipping and the cash on delivery fee. for example, if you already have an expedited shipping rate of rs. 30.00, and you want to add a cash on delivery fee of rs. 10.00, then you can create an expedited shipping cash on delivery rate of rs. to create a cash on delivery shipping rate, complete the following steps in the cash on delivery shipping rates section, select create new cash on delivery shipping rates, and then click add rate enter a name for the rate in the name field in the description field, enter a description of this cash on delivery shipping rate if you want to base the shipping rate on price, then select price based in the range section and enter the minimum and maximum order prices in the fields provided if you want to base the shipping rate on weight, then select weight based in the range section and enter the minimum and maximum order weights in the fields provided in the rate amount field, enter the rate you want to charge for this cash on delivery shipping rate. this includes both the shipping rate and the additional cash on delivery fee you want to charge your customers can choose cash on delivery payment method only when they choose a shipping rate created in the advanced cash on delivery app to provide a thank you message that appears on the order status page after the customer has placed their order, enter the message in the additional instructions section when you're finished setting up the advanced cash on delivery app, you must activate the payment method to make it available to your customers in the banner at the top of the page, click activate now you can add an availability checker to your store's theme and let your customers check cash on delivery eligibility for their postal code. this can be done after you have activated advanced cash on delivery payments for your store some third-party fulfillment or accounting apps might not be able to recognize cash on delivery payments after you have updated the order using the mark as paid button. if you use third-party fulfillment or accounting apps, then you can mark your cash on delivery order as paid on the order details page from your shopify admin, go to orders from the more actions drop-down menu, select mark as paid with cash if you no longer want to use the advanced cash on delivery, then you can stop offering it at any time by deactivating it in your payment settings.;;

us merchants in certain states are able to sell select hemp or hemp-derived cannabidiol cbd products on shopify. merchants can sell these products only in states where permitted by law. state laws and regulations governing the sale of these products vary significantly and are subject to change. you should consult with an attorney to determine how and where you're able to sell your product if you haven't created a shopify store yet, then go to url to sign up for a trial store because us laws surrounding hemp and cbd are quickly evolving, merchants should consult with an attorney before selling these products on shopify. shopify can't provide advice on what and where merchants can sell, but we recommend that merchants review and monitor federal, state, and local laws, as well as monitor updates from the food and drug administration fda. the fda site has helpful guidance on products that contain hemp andor cbd in the united states this list may not be exhaustive, and may change over time hemp-derived cbd transactions are vetted more carefully by third-party payment gateways than other transactions, so the application and approval process might be more involved than usual. third-party payment gateways take into account many factors in approving payments and rates for shops selling cbd products, including product type, whether the business was recently created, transaction history, volume, product mix, and others. approvals are at the discretion of each third-party payment gateway, and shopify can't guarantee the approval of your shop additionally, it is important that you know your responsibilities. like all shopify merchants, it's your responsibility to follow federal, state, and local laws and the respective policies of shopify, our app and partner ecosystem, and any third-party providers. if you have additional questions, then contact the third-party providers directly, or consult with an attorney merchants using shopify plus can contact the merchant success team for guidance and dedicated support in completing the steps required to sell hemp andor hemp-derived cbd products on shopify in the united states, products that meet the definition of or that contain ingredients that meet the definition of hemp as defined in the 2018 farm bill and that comply with all other applicable federal, state, and local laws, including those in the jurisdictions of your customers, can be sold on shopify. merchants are not permitted to sell products containing cbd derived from marijuana shopify will permit us merchants to sell topical and consumable hemp andor hemp-derived cbd products, provided that they are operating in a state where the sale of their product is explicitly permitted and they comply with all applicable laws and regulations, including those in the jurisdiction of their customers. in the united states, merchants selling hemp andor hemp-derived cbd products must complete the attestation for the sale of hemp and hemp-derived products no matter their jurisdiction, merchants may sell any product on the shopify platform that is in compliance with the laws of their jurisdiction and the jurisdiction of their customers, as well as shopify's terms of service, acceptable use policy, and other applicable policies. it is the merchant's responsibility to ensure that they are in compliance with all applicable laws. we recommend merchants consult an attorney if they have any questions about the legality of their products shopify only permits the sale of cbd products lawfully derived from hemp as defined in the 2018 farm bill and that meet the definition of hemp as a finished product. merchants are not permitted to sell products containing cbd derived from marijuana. all sales of hemp andor hemp-derived cbd products on shopify must comply with all laws and regulations that apply in the jurisdiction where the merchant operates, as well as those in the jurisdiction of the merchant's customers. merchants should consult with an attorney before selling a product on shopify the attestation for the sale of hemp and hemp-derived products is specific to us-based merchants selling hemp andor hemp-derived cbd products. in canada, merchants wishing to sell cbd must be licensed cannabis sellers, and are required to use shopify plus. merchants in all other jurisdictions must continue to comply with shopify's terms of service and acceptable use policy, which includes ensuring that the merchant is selling products in compliance with all applicable laws and regulations shopify partners, such as shopify experts, apps, and online sales channels, are able to work with you at their own discretion. you should confirm this with the partner directly before using their services to confirm they're able to support your products the attestation form outlines shopify's requirements for merchants selling hemp andor hemp-derived cbd products in the united states. by filling out the form, merchants confirm that they understand the requirements for selling hemp andor hemp-derived cbd products on shopify, and that they will comply with those requirements for example, in the attestation merchants must confirm that none of their hemp or hemp-derived products are marketed as having any medicinal or therapeutic benefit, unless such claims have been approved by the fda. merchants are responsible for ensuring that their store remains compliant with all requirements of the attestation below is a list of states that shopify currently supports. us laws surrounding hemp and hemp-derived cbd are quickly evolving, and this list will be updated as shopify becomes aware of relevant changes regarding the sale of hemp or hemp-derived cbd products in specific states shopify can only support merchants in states where the sale of hemp andor hemp-derived cbd products is permitted by state and local law. some state drug laws still characterize the sale of hemp andor hemp-derived cbd as illegal, and for this reason the sale of hemp andor hemp-derived cbd products on shopify is not permitted for merchants in these states. us laws surrounding hemp and hemp-derived cbd are quickly evolving, and we will update our policies as we become aware of relevant changes that permit the sale of hemp or hemp-derived cbd products in specific states merchants should consult with an attorney before selling these products on shopify. we also recommend that merchants review and monitor state and local laws, as well as monitor updates from the food and drug administration fda. the fda site has helpful guidance on products that contain the sale of hemp andor cbd in the united states any merchant selling hemp andor hemp-derived cbd products is responsible for understanding the regulations in the jurisdiction where they do business, and for complying with applicable laws both in their jurisdiction and in the jurisdiction of their customers. shopify will not notify merchants of changes to the laws. merchants should consult with an attorney before selling these products on shopify we also recommend that merchants review and monitor state and local laws, as well as monitor updates from the food and drug administration fda and consult with an attorney. the fda website is a great place to start. the 2018 farm bill legalized products that meet the definition of hemp, but it didn't remove these products from the fda's jurisdiction and oversight. the fda's website outlines its current position on dietary supplements, food, and cosmetics that contain hemp or cbd, which continues to evolve. an attorney can help you further understand the risks associated with selling hemp and cbd products fda regulation of cannabis and cannabis-derived products qa shopify payments is not available for hemp or cbd products at this time. however, shopify has partnered with several integrated third-party payment gateways that do support the sale of hemp andor hemp-derived cbd products. it's possible to have a product that you can sell on shopify, but that can't be supported by shopify payments. for more information on businesses that can't use shopify payments, refer to shopify payments requirements. this doesn't prevent you from using shopify for your business. it only means that you need to work with a third-party payment provider stores that sell hemp or cbd products can't use shopify payments to process payments. if you currently use shopify payments, then you have a few options third-party payment providers will have their own policies regarding what products they can support, so you should contact the service you're interested in using to confirm that they're able to support your products shopify has partnered with integrated third-party payment gateways that currently support the sale of certain hemp andor hemp-derived cbd products. you can review the application process and apply to any of these providers with the following dedicated links merchants are not limited to the recommended list of payment providers included above. merchants are able to use any integrated third-party payment provider that fulfills the following requirements please confirm that your third-party payment provider is integrated with shopify before proceeding a full list of third-party providers integrated with shopify can be found at ways to accept payments in the united states. however, not all of these payment providers support hemp or cbd product sales merchants can sell hemp andor hemp-derived cbd and other products on the same store if the payment gateway allows for the sale of hemp andor hemp-derived cbd products shopify payments is not available to hemp or cbd merchants at this time you can create links between your stores, provided that your store selling hemp andor hemp-derived cbd complies with all applicable laws and regulations if you were previously removed from shopify payments for the sale of hemp andor hemp-derived cbd products, then you can still use the shopify platform to host your store. you can process payments with an alternative third-party payment gateway, provided that you submit and comply with the attestation for the sale of hemp and hemp-derived products if you sell hemp andor hemp-derived cbd products, then you need to ensure that you're following the laws and regulations of both your own state and that of your customers. you should consult an attorney to determine where and what you can sell. shopify does not provide legal advice after you've determined where you can sell your products, you can ensure that only customers from certain states can receive your products by editing your shipping zones shipping services will have their own policies regarding hemp andor hemp-derived cbd products, so you should contact the carrier you want to use and confirm that they're able to deliver your products you can use shopify shipping to send hemp andor hemp-derived cbd products to your customers, provided that the applicable carrier allows it. ensure that you confirm the goods you're sending are allowed to be shipped under the applicable carrier's policies, and that the goods are permitted to be shipped to your customer's jurisdiction you can learn more about how to set up and restrict shipping locations by product with shopify shipping profiles you can use shopify pos to sell hemp andor hemp-derived cbd in person in accordance with the same requirements as your shopify online store. however, you can't use any pos hardware that requires the use of shopify payments, and you need to use an external credit card terminal from your chosen payment gateway.;;

when situations happen that affect your ability to sell, such as the current covid-19 pandemic, consider adapting your product line to meet the new needs and realities of the situation many people are in a very different situation than they are used to, and are experiencing new challenges. consider how your products could be adapted to new needs of customers consider creating entirely new products that aim to solve new needs from customers. review the following examples to check if any could be adapted to your business if you're a clothing business, then you could create a new line for people staying at home. for example, create a new clothing line for people who need to look professional for video meetings, but want to stay comfortable if you're a garden centre, then consider creating new product lines aimed at any of the following if you sell a home entertainment product, then you could offer a line of two-for-one products where customers can choose a friend or family member to receive the second product. for example, if you sell puzzles, then let a customer buy one for themselves and send one to a friend so they can both do the puzzle for a friendly competition if possible, let you customers rent some of your equipment or products. if you're a leisure goods shop owner, then you could rent some of your equipment on a daily, weekly, or monthly basis. for example, if you sell bicycles, then you could rent bicycles to people who temporarily have more time for leisure activities, but limited funds to purchase a new bicycle if you're a furniture store, then consider renting products for customers to try out new pieces or temporarily create new spaces. for example, if you sell office furniture, then consider renting home office sets for those who need to work from home temporarily if you're a business that attracts customers with access to unique products as a service, then you could let customers rent the products. for example, if you're a board games cafe, then you can let people rent your board games, and also offer beverages or food upon pick up or delivery of a board game offer product kits and tutorials so that customers can recreate some of your products at home. if you are a restaurant or food business owner, then you could provide free or cheap recipes for unique drinks, desserts, appetizers, or main courses that customers can make at home while they're unable to visit your brick-and-mortar location. for example, if you have a popular pasta dish, then you could deliver the pasta sauce along with a recipe for how to make the dish at home, with optional steps for what children might be able to do to help if you are an artist, then you could sell kits for customers to make their own pieces of art with videos or step-by-step tutorials. for example, if you sell paintings, then sell a kit that contains small containers of paint, a paintbrush or two, and a video tutorial about painting something in your style if you have a business that offers a unique experience, then you could sell a kit where people could recreate that experience at home. for example, if you run a miniature golf business, then design some courses people could make at home and sell a kit with some fun obstacles, cheap golf balls, and cheap golf clubs for indoor or outdoor play.;;

you can create orders for your customers and send them invoices from the shopify admin or the shopify app. the orders that you create on behalf of your customers are named draft orders. draft orders are similar to the orders that your customers create for themselves. a draft order is converted to an order when you accept payment for it draft orders are useful when you need to do the following tasks you can't edit a draft order after you mark it as paid, mark it as pending, or pay for it using a customer's billing information. for more information, see accept payment if you use shopify payments with multiple currencies enabled, then you can send draft order invoices in your customer's local currency. mark as paid, mark as pending, and pay by credit card options are available only in your store's default currency when accepting payment for draft orders. if you create a draft order invoice using another currency, and then you decide to use the mark as paid, mark as pending, and pay by credit card options, then the currency is defaulted back to your store's currency you can create a draft order on behalf of your customer and then send them an invoice for the order. by default, the invoice contains a link to a checkout, where your customer can pay for their order draft orders can contain the following information to see more videos, visit our youtube channel from your shopify admin, go to orders do one of the following actions you can also create orders with pre-filled customer information from existing customer profiles from the shopify app, tap orders open the draft order from the drafts page in your shopify admin in the order details section, do any of the following check the individual products or variants that you want to include in the order to remove a product from the order, click the x button beside it in order details section check the quantity of products you have added to the order. if you add a product that has an inventory of zero and the product does not allow overselling, then you will receive a message warning you of a stock problem when you try to checkout optional to reserve the products included in an invoice or a draft order, click reserve items and then select how long you want the items to be reserved. this reserves any items that have inventory tracking enabled, but doesn't adjust their actual inventory levels in your shopify admin from the shopify app, tap orders, then tap draft orders tap the order that you want to add a product to in the items section, tap add product to view a list of your store's products. you can also create a custom item for the order by tapping add custom item tap the product you want to include in the order. to remove a product from the order, tap the product and then tap remove product from order if you add a product that has an inventory of zero, then the draft order creates a negative inventory if you want to apply a discount to the current order, then you can choose to discount the entire order or just individual items within it. both item and order discounts are applied to the total price of the order - be careful not to duplicate the discount. discount codes can't be applied at checkout for orders created as draft order invoices open the order from the drafts page in your shopify admin in the order details section, click price beside the item's name set the discount as a currency amount, or a percentage of the listed price optional enter a reason for the discount in the reason text box open the order from the orders page in your shopify admin set the discount as a currency amount, or a percentage of the total price. this discount is applied on top of any item-specific discounts tap the order that you want to apply a discount to in the items section, tap the item that you want to apply a discount to optional enter a reason for the discount tap done, then tap save to apply the discount in the pricing section, tap add discount if the current order requires shipping, then you can choose a preset shipping rate or create a custom rate select custom, and then enter a shipping rate to use a location-based shipping rate, you first need to add a customer and a shipping address to your order. after you've added a customer, you can choose from the shipping rates you've created on your store's shipping settings if you selected custom, then enter the custom rate name and the shipping rate tap the order that you want to add shipping to select a shipping rate option, or tap custom rate to enter a custom shipping rate you can organize your orders beyond whether they're captured, paid, and fulfilled by adding tags. you can filter orders by tag, and then save a search for that tag so that you can quickly access those orders in the future enter the tag names separated by a comma. order tags are limited to 40 characters letters and numbers per tag to select from your previously used tags, click view all tags. click the tags that you want to add, then click apply changes to apply them to the order tap the order that you want to add a tag to in the tags section, tap add tag enter the tag names separated by commas. by default, draft orders include taxes based on your store's tax settings and the customer's shipping address. if you don't have a shipping address on file, then taxes are based on the customer's billing address instead in the order details section, click taxes click apply to save your changes, or close to cancel tap the order that you want change in the pricing section, toggle charge taxes on or off this step is necessary if you want to use a location-based shipping rate for the current order in find or create a customer section, start entering the name of an existing customer or enter the name of a new customer click the customer to assign them to the order if you're creating a new customer, then click create a new customer fill in the applicable fields in create a new customer this customer is now saved to your store in the customer section of the order, click edit next to the customer's email, shipping address, or billing address in the customer section of the draft order, click the x icon this won't remove the customer from the customer list in your shopify admin tap the order that you want to add a customer to in the customer section, tap add customer tap a customer, or tap to create a new customer tap the order that you want to change in the customer section, tap edit make your changes to the customer information, then tap save tap remove customer from order, then tap remove customer if you create a draft order for a customer, then you can share a link to the checkout page for the order so that the customer can enter billing information, select a shipping method, and submit payment. after the customer completes the checkout process using the link, the draft order becomes an order in the orders page and is automatically marked as paid there are two ways to share checkout links with your customers be careful not to mark the draft order as paid, or else the link in the invoice will not work, and the customer will be unable to complete the checkout process you can send an invoice to your customer with a link to the checkout page. your customer can use the link in the email to enter billing information, select a shipping method, and submit payment you can also send invoices for orders with a payment pending status if you use shopify payments with multiple currencies enabled, then you can send draft order invoices in your customer's local currency in the send invoice dialog, enter the message that you want to include in the invoice in the payment currency section, select the currency for the order in the dialog, review your invoice and click send invoice tap the order that you want to send an invoice for in the invoice section, tap send invoice enter the invoice information, then tap review review the invoice, then tap send if you add a product to an order after you send an invoice, then any shipping rates that were calculated for that order won't automatically update to show the cost of shipping the new product you can create a draft order for customer requests initiated on social media apps, and then share a link to the checkout page with your customer tap..., and then tap share checkout link tap the social media app on which you want to share the link review your message, and then tap send accepting payment for a draft order creates an order on the orders page. you might want to accept payment if you've already been paid, payment is on the way, or if you already have your customer's billing information for the order. if you aren't ready to accept payment yet, then you can save the order as a draft and accept payment later. you can also set the draft order to mark as pending if you haven't accepted payment yet, but would still like to create the order with a payment pending status the following methods are available to accept payment mark as paid - use if you have already received payment for the current order, or if you are importing a past order from another platform into your shopify admin. the received amount is not captured again by your payment provider. an order confirmation email is sent to the customer pay by credit card - use if you have the billing information of your customer or if your customer is available to enter it directly. this payment method is only available with shopify payments mark as pending - use if you're awaiting payment for the current order. you can't edit a draft order after marking the payment as pending. the draft order is created as an order with a payment pending status. you can then send an invoice to your customer with a link to the checkout page, or you can accept payment for the order using mark as paid or pay by credit card for most countries, you aren't charged transaction fees for orders when you're using shopify payments. you pay only the credit card processing fees when processing credit card purchases manually in your shopify admin if you're located in austria, belgium, or sweden, then you're only charged transaction fees on orders processed through a third-party payment provider if you're using a supported direct credit card payment provider instead, then you pay the same transaction fees when processing credit card purchases that you pay for online orders credit card transaction fees aren't returned to you when you issue a refund if you mark the order as paid and select a manual payment method, such as cash on delivery or bank deposit, then you do not incur transaction fees for that order if you receive payments through direct payment providers other than shopify payments, then check with your provider if handling customer information in this way affects pci compliance requirements select one of the following options if you select pay by credit card, then enter the customer's billing information and credit card credentials, and then click charge click create order to confirm your payment setting and create an order from your draft order go to the drafts page in your shopify admin click the number of the draft order that you want to open tap the draft order you want to edit after you accept payment for your draft order, it becomes an order on the orders page in your shopify admin or the shopify app. you can fulfill it in the same way as any regular order when you create a draft order, you can save time by duplicating an existing order or an existing draft order. the following scenarios are examples of where duplicating an existing order might be useful when you duplicate an existing order or a draft order, a new draft order is created with duplicates of the following information discounts and shipping rates are not duplicated in the draft order open the order or the draft order from the orders page in your shopify admin in the order or draft order details page, click duplicate a draft order is created with the same line items and customer information as the original order if you save your order as a draft, then you can update it later from the drafts page in your shopify admin. when you accept payment for your draft order, an order is created for it on the orders page.;;

you can add or generate the following policies for your shopify store you can use html in the content of your store policies after you add your policies, they are linked in the footer of your checkout pages. you can also add your policies to menus in your online store although shopify can generate templates, you're responsible for following your published policies. review your policies carefully before adding them templates for your store policies are available only in english. if you operate your store in another language, then you need to create your own store policies. contact a local law expert for help from your shopify admin, go to settings legal enter your store policies, or click create from template to enter the default template. use the rich text editor to add style and formatting to your policies, and to add links and images review your policies and make any changes click save to add your policies when you add your store policies, they are automatically linked in the footer of your checkout pages. customers might need to see your policies before they check out, so it's a good idea to link those pages in your store navigation to see more videos, visit our youtube channel you can create webpages in your shopify admin. webpages are useful for publishing information that rarely changes or that customers reference often, like a about us page or a contact us page learn how to add pages to your online store, and link those pages in your store navigation if you use a free theme from shopify that was downloaded after november 2018 and you've added your shipping policies, then the product pages on your online store include a link to your shipping policies. this is to communicate any additional costs associated with the product, or shipping conditions you can remove this link by editing your theme's language beside your current theme, click actions edit languages in the search box, type shipping policy html in the shipping policy html box, replace the contents with a single space by default, links to your policies are listed in your checkout footer. a link to your refund policy is also listed on your order review page. a link to your shipping policy is listed on your product pages and your cart you can update your menus to include these policies you can add direct links to your policies by adding the following to the end of your store's domain name for example, if your domain name was url, then a direct link to your shipping policy would be url you can inform your customers about the changes that you're making to your store's policies during the covid-19 pandemic. this can help customers feel reassured that their shipments are being handled in a clean environment, and that precautions are being taken to ensure their safety. you can use any or all of the following options you can create a specific covid-19 prevention policy page and add it to a menu, such as your main menu or footer menu, on your website you can add virus or disease prevention clauses to your store policies. for example, consider updating your shipping policy to include the following information a blog post can be a great way to explain how your store is addressing covid-19 concerns using a less formal tone than you'd use in your legal policies blog posts are hidden by default and don't appear on your online store unless you set them to be visible choose the settings for your blog post optional display an image on the blog landing page. click upload image in the featured image section, and then select an image to upload optional include an excerpt from your blog post on the blog landing page optional add tags to your blog posts to organize them by category or subject. customers can click tags to find other blog posts in the same category. when a customer searches for a tag in your online store, matching blog posts will appear in the search results. enter tags, separated by commas, in the tags field optional if you have created a custom template for blog posts, then you can select a template. in the template drop-down menu, select the template that you want to use for the post optional edit the search engine listing for your blog post in the search engine listing preview section select visible in the visibility section, or set a specific publishing date for the post. you can edit or delete a published blog post at any time;;

depending on your return policy, you might need to create returns for customers to return purchased items and refund a customer's payment. if you refund orders quickly and effectively, then you show your commitment to customer service and might encourage customers to order again from your shopify admin you can create and manage your returns, send shipping instructions and return labels to your customers, track returned items, restock inspected items, and refund payments to your customers credit card transaction fees aren't returned to you when you issue a refund you can create a return for an order to help manage items that your customer wants to return. after you create a return, you can send any return shipping information to your customer and track the return. use the orders page to manage all of your returns by filtering on the return status after you receive and inspect the returned items, you can issue a refund, and restock applicable items you can create a return from an existing order that has at least one fulfilled line item that has not yet been refunded. if no line items have been fulfilled, then you should refund and restock the order instead from your shopify admin, go to orders click the order that you want to refund enter the quantity of items in the order that are being returned in the return shipping options section, select one of the following options if you choose to create a return label, then you're prompted to create and send the label. for instructions, refer to creating and sending return labels you can filter the orders on your orders page by return status click the open tab to display all open orders select from return in progress and returned to display the returned orders if you create a return by mistake, or a customer has changed their mind about requesting a return, then you can cancel the return that you've created you can only cancel returns in the following situations after you cancel a return, you can't reactivate it, but you can create a new return click the order for the return that you want to cancel in the dialog, click cancel return to confirm when you refund an order, you send payment back to the customer. you can refund an entire order or only part of an order. you can also refund an order without creating a return, but you can't create a return after a refund has been issued. in some circumstances, you can cancel an order and issue a refund as part of the refund process, you have the option to restock the items and to send a notification email to the customer. if there is no payment to refund, you can restock the items from the order a refund can only be sent to the original payment method. if a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent if you're using shopify payments and you issue a refund, then the amount is deducted from your next available payout if you're using shopify payments and your payout doesn't have enough funds for a return, then there are different outcomes depending on where you are located. austria, denmark, germany, hong kong, ireland, italy, netherlands, singapore, spain, sweden, new zealand, and the united kingdom, the remainder of the refund is deducted from the next payout until the refunded amount is covered united states, canada, and australia, the balance is debited from your bank account on the day of the payout a refund takes up to 10 business days to be credited back to your customer if a negative balance payout fails, then the payout is tried again in 3 business days. for more information about issuing refunds with shopify payments, refer to the shopify payments faq if you refund an order to store credit by using shopify pos, then you can refund the amount to the original payment method later on. for more information about shopify pos, refer to point of sale if your shopify payments account displays a negative balance, then you might not be able to issue a refund. refunds are listed as pending until you have made enough sales to have a positive balance in your shopify payments account, and then you can successfully issue a refund if a discount code was applied to an order, then you can refund an amount that is more than what the customer paid you. choose the amount to refund carefully. to see more videos, visit our youtube channel you can issue a full refund for all items in an order enter the quantity of the items in the order that will be refunded the refund total amount, not the total available to refund amount, is updated, minus any shipping charges. you can manually edit the refund total if, for example, you want to charge your customer a restocking fee. you can also add a refund for any shipping charges optional enter the shipping amount that you want to refund into the shipping field if you've shipped the items but your customer hasn't returned them yet, then uncheck restock items. this checkbox is visible only if you're tracking inventory for the items included in the order optional enter a reason for the refund if you don't want to send an email to your customer when you issue the refund, then uncheck send a notification to the customer. this option is checked by default click refund to refund the customer's order from the shopify app, tap orders tap the order that you want to refund from the order details screen, tap refund payments use the beside each line item to enter the quantity that was sold if you don't want to return the items to inventory, then disable the restock option optional enable the refund shipping option to include the cost of shipping in the refund the number in the total field should now be the same as the number in the available to refund field optional enable the notify customer via email option to send a confirmation email to the customer about the refund if you're sure that you want to refund the order, then tap refund to confirm from the order details screen, tap the button use the button beside each line item to enter the quantity that was sold if you don't want to return the items to inventory, disable the restock returned items option optional disable the notify customer via email option if you don't want to send a confirmation email to the customer about the refund if you're sure that you want to refund the order, then tap refund to confirm you can issue a partial refund for specific items in an order. you can then issue additional partial refunds until you've reached the total available to refund, which is the original amount of the order if a customer made a purchase using a gift card and another method of payment, then when you perform a partial refund, the refund is applied to the gift card first, until it reaches the full amount available for refund. then rest of the refund is applied to the other payment methods. you can adjust the refund amounts manually for each payment method up to the amount that is available for each payment method. for example, if a partial refund amount of 50 is applied to the gift card, but you can apply up to 20 to a credit card, then you could split the refund by applying 30 to the gift card, and 20 to the credit card in the order details section, click refund enter the quantity of the products that you want to refund. any products with a quantity set to 0 won't be refunded the refund amount not the total available to refund amount is updated, minus any shipping charges. you can manually edit this amount for example, to charge your customer a restocking fee. click refund to issue a refund for the items that you've chosen use the - and beside each line item to enter the quantity that you want to refund any items with a quantity of 0 won't be refunded optional if you don't want to return the refunded items to inventory, then tap the restock toggle button to disable the option the total field updates when you make your selections, and its total is less than the total in the available to refund field the order details screen updates to show that the order is partially refunded. if you process an additional refund to the order at a later date, then the total available to refund will be lower use the - and beside each line item to enter the quantity that you want to refund. any items with a quantity of 0 are not refunded if you don't want to return the refunded items to inventory, then tap the restock toggle button to disable the option if there is no payment to refund for an order, you can restock the items without creating a return or a refund click the order that you want to restock enter the quantity of items in the order to restock after you have created a return, received the items from the customer and refunded the payment, the order is complete. if you choose to restock the items as part of the refund, then the order is closed automatically. if you did not restock the items, then you can mark the order as returned after you receive the items from the customer click the order that you want to mark as returned the detailed transaction history for the order is displayed in the timeline section of an order's overview page and includes returns, refunds, and restocking information click the order that you want to review in the timeline section, click an entry to see more details about the transaction tap the order that you want to review swipe the screen down to the timeline section swipe the screen down to the timeline section.;;

notifications sent out from your store are rendered using liquid. liquid is shopify's simple, easy-to-use programming language. it's the same programming language that themes from the theme store are built on to edit the notifications that are sent from your store, you can make basic customizations to your notification templates for help with more advanced changes, or to make changes to custom notification templates, you can reach out to the community on our forums, or you can also hire a shopify expert to do your customizations for you here is a list of liquid notification templates which you can customize from the shopify admin all templates in the shopify admin have access to the properties of their corresponding order many properties of an order are available directly using liquid, in templates, and in additional scripts the properties of an order are available in the following templates unlike most other liquid objects, the order object isn't referenced by name in email templates. for example, instead of using url in your order confirmation email template, you should use url . however, for sms notifications, order properties need to be prepended with order as usual a system wide unique id of the order for internal use. use the following example to generate a link to the order in the admin section of your shop. for example, in your new order template, you can add the following code typically this is a pound symbol followed by the ordernumber shop unique number of the order, without the pound prefix, or any prefix or suffix added to the order id by the shop-owner in their shop preferences the date and time the customer created the order. you can format this using the date filter taxes broken up by type of taxation the amount of the discount applied by all discounts the amount of the savings caused by all discounts total of the order subtotal shipping cost - shipping discount tax the shipping price including any shipping discount any attributes which were attached to the order contains the url of the referrer that brought the customer to your store contains the path of the landing site the customer used. this is the first page that the customer saw when heshe reached the store looks at the landing site and extracts a reference parameter from it. reference parameters can be ref, source, r if the landingsite is productsgreat-product?refmy-tracking-token, then the landingsiteref is my-tracking-token. you can perform a certain action if your ref is equal to a certain value returns true if the order has high risk returns a list of unique payment providers on an order. for example, if someone paid with a visa, a mastercard, and cash, the returned list would be shopifypayments, cash displays the physical location of the order. there are several location properties available, listed here. you can configure locations in the locations area of the admin returns the link to the order status page for this order draft order properties are available on the draft order invoice email template, which notifies your customers about outstanding invoices you can't send draft order notifications by using sms the date and time the line items in the draft are reserved until, for example, 2015-05-30t1743510200 you can format dates using the liquid date filter the date and time the customer created the draft order, for example, 2009-05-30t1743510200 taxes broken up by type of tax amount of the discount applied by all discounts amount of the savings caused by all discounts you can format this amount using liquid money filters note unlike in regular orders, a draft order's shipping address may be incomplete the physical location of the order. there are several location properties available you can configure locations in the locations page of your shopify admin each line in the list of lineitems or subtotallineitems has the following properties subtotallineitems returns the line items that are used to calculate the subtotalprice of an order. subtotallineitems excludes tip line items the variant's option values, joined by characters these additional properties are available on the refunds email template. this email template is used to notify your customers that a refund complete or partial has been applied to their order. you can use any variable available for the order email notification template, in addition to the following variables each refundline in the list of refundlineitems has the following properties these additional properties are available on the shipping confirmation, shipping update and fulfillment request email templates the shipping confirmation and shipping update are used to notify your customers that some or all items in their order have been successfully fulfilled, or updated with new shipping information the fulfillment request email template is used for any custom fulfillment service defined in your shop admin. to add a custom fulfillment service, go to settings shipping and scroll down to fulfillmentdropshipping each fulfillmentline in the list of fulfillmentlineitems has the following properties there are two types of discount properties discountapplications describe why and how an item was discounted discountallocations describe how a particular discount affects a line item and how it reduces the price. you should use this property at the line item level you can combine these properties to display discount information at the line item or order level this example checks if a discount has been applied to the line item. if the discount wasn't applied at the order level all , then the discount name and amount are displayed the result might look like this each discountallocation in the list of discountallocations has the following properties each discountapplication in the list of discountapplications has the following properties describes how a discount selects line items in the cart to be discounted. the customer-facing name of the discount examples welcome10 or cbbwqqakybyy;;

your online store speed is the time it takes the different pages in your store to load improving your online store speed your online store's speed impacts the shopping experience of your customers, your conversion rate, and your store's discoverability if your online store is fast, then a customer with a slow phone and poor mobile connection can have a positive buying experience. a slower store might not be as accessible or user-friendly when a user can't navigate your online store smoothly, or your pages load slowly, they are more likely to leave before they buy something. you can improve your customers' experience and your conversion rate at the same time by focusing on your online store's speed search engines like google use page speed as a ranking factor. if your online store pages are slow, then they might be ranked lower, even if your store is otherwise optimized for search engines your online store is made up of a set of features, such as theme code, apps, images, videos, carousels, instagram feeds, and analytics. these features can contribute to your overall customer experience and extend the capabilities of your online store each feature you add to your online store needs network and hardware resources to function. some features need more resources than others. adding a new feature can have a noticeable effect on the speed of your online store when you consider adding a feature to your store, you should weigh the benefits of the feature against its impact to the speed of your store. you might need to make some speed tradeoffs to build a user experience that leads to more sales ask yourself the following questions when considering features for your store what will help customers make the decision to purchase from the store for example, consider whether your customers would prefer a simple home page with links to detailed product pages, or a more powerful home page where they can quickly view and buy products what functionality should exist at the top of the page to drive conversion for example, branding elements, featured images, and a checkout cart are all features that can impact performance but increase conversion what functionality can load later as customers scroll down the page for example, analytics and product reviews don't need to be loaded immediately when a customer visits your store. you might need to consult your theme or app developers to understand if a feature is loading right away you can learn how your store performs against industry standards and other shopify stores like yours by viewing your online store speed report. this report also shows you how your score has changed over time, and graphs events that might have impacted your speed score against your historical speed scores. you can also explore factors that impact your online store speed and how to address them.;;

all your products are listed in the products area in shopify. 50 products are listed on each page. to organize the list of products, and to find products in a list that spans many pages, you can sort, search, and filter the list by default, your product list is sorted alphabetically from a to z by product name the way that your products are sorted or filtered in the products area of the admin doesn't affect how your products are shown in your online store. if you need to change the way that your products appear to customers in your online store, then change the sort order for the products in a collection you can sort your product list using the following sort options sorting affects the order of the products in the shopify admin, but not in your online store. you can sort your product list to help you find the products that you need to update or review. for example, to see which of your products are running low in stock, you can sort your product list by inventory from your shopify admin, go to products all products click sort, and then select a sort option by default, all your products are listed on the products area. you can filter this list to show a smaller subset of the products filtering your product list can help you find the specific products that you need to edit, review, or update. the following filter options are available for example, if you sell clothing and want to view a list of only your t-shirts, then you could filter by the product type t-shirt. only the products of that type will then be shown in the product list, making it easier for you to review and update that subset of products if you add more than one filter, then only the products that match all of the conditions will be shown select one or more filter options from the shopify app, go to products all products on the filters screen, tap to select filters you would like to add. you can select from the following available filters selected filters will appear on the filters screen. tap the x next to any filter to remove it you can use the search bar on the products page to find products by words that are in their titles, descriptions, or tags enter the search words into the field labelled filter products. the product list automatically refreshes to show only the products that have the words in the product titles, descriptions, and tags you can use the search bar on the products screen to find products by words that are in their titles, descriptions, or tags shopify finds the products that have the search words in their title, description, or tags, and then displays them in a list below the search bar. do one of the following actions you can use spotlight search on your ios device to search for orders, products, collections, and customers. tap an item to open it in the shopify app you can use the search bar on the products screen to find products by words that are in their titles, description, or tags after you search for or filter your products, you can save the search or filter so that you can easily use it again later after you set up your filters or search for words, click save search and give your search a name the search is saved as a tab on the products page on desktop, and the products screen in the app next time that you need to find the products that match the same search words or filters, click the tab that is labelled with the search name. the product list will immediately update with the subset of products searches can only be saved on your desktop.;;

inventory is the quantity of a particular product that is available for sale inventory tracking can help you avoid selling products that have run out of stock, or let you know when you need to order or make more of your product. you can set up inventory tracking, view your inventory, and adjust your inventory counts in the inventory area of shopify. you can also view the history of inventory adjustments for products and variants whose inventory is being tracked by shopify if you need to receive direct notifications of low stock levels, then install an inventory alert app from the shopify app store tracking and adjusting inventory exporting or importing inventory with a csv file;;

when you add a product to your store, you can uncheck the shipping checkbox to indicate that you are selling a digital product or service instead of a physical product. if you're selling a digital product, then you'll also need to use an app to provide a download link to your product customers in the eu must pay vat on digital goods at the rate applicable in their own country regardless of where the seller is located. make sure that your tax settings are correct to sell digital products to customers in the eu if you're selling a digital download product or a service, then you need to disable shipping for that product from your shopify admin, go to products all products from the products page, select a product or create a product in the shipping section of the product page, uncheck this is a physical product to provide a download link to your customers for a digital product, you must use an app from the shopify app store. for example, the shopify digital downloads app is a free and simple app that you can use other third-party apps are also available on the shopify app store. choose the app that best suits your needs after you have configured a digital product or service, you might want to customize your email templates so that customers will know what to expect with their order for more information about email templates, see set up your email templates after you've created a digital product, you should place a test order to make sure it works.;;

go to the app store to install product reviews for shopify you can use the product reviews app to add a customer review feature to your products. this lets your customers engage with your business, as well as each other, to encourage sales the product reviews app supports google microdata sometimes referred to as rich snippets or structured data. the app automatically adds an aggregate review score that appears in your search results on google, which helps to increase traffic from organic searches google doesn't allow microdata information to be included in google ads or product listing ads. your aggregate review scores appear only in your organic search results. ultimately, google decides what data to display, which means your data might not show up all the time.;;

handshake is a wholesale marketplace where you can buy products from shopify merchants that sell wholesale. handshake suppliers are reviewed by the handshake team. this means that you deal with independent businesses, and not resellers. currently, there are no commission fees for selling and buying on the handshake marketplace. handshake marketplace is currently available only to businesses located in the united states you can browse wholesale products and discover suppliers on the handshake marketplace at url without an account. if you want to access product wholesale prices, contact suppliers, and buy products, then you need to sign up for a handshake retailer account. to buy products you need to have a valid shipping address in the united states, a reseller id, and a credit card if you want to sell products wholesale and join handshake as a supplier, then refer to selling on handshake wholesale marketplace finding products and suppliers on handshake;;

dropshipping is a way for you to sell products without storing the inventory yourself. many businesses on shopify use dropshipping, partly because it can be easy to set up if you run a dropshipping business, then your products come from suppliers who ship products to your customers on your behalf. theses suppliers could be manufacturers, warehouses, or even family members who make products from their home. with shopify, it's easy to find suppliers through oberlo, print-on-demand apps, and other dropshipping apps before you try dropshipping, make sure you understand how it works, its features and drawbacks, and the process that orders and products go through to see more videos, visit our youtube channel supply chain and fulfillment process;;

the group of products that you sell is called your product line. you can choose your product line in many ways. when starting out, some businesses have a theme they want to find products for, such as children's craft supplies, accessories for pets, or plus-sized men's clothing. some businesses know exactly what products they want to sell, but don't know where to get them from. other businesses don't yet know what to sell regardless of your position when you start out, it's important to choose the right suppliers and the right products to sell;;

to use oberlo with shopify, you need to have a shopify store. visit shopify and click get started to sign up if you are new to shopify and dropshipping, then it's a good idea to get started by creating an account on the oberlo website and following the step-by-step instructions for setting up your store. if you already have a shopify store setup and you are familiar with dropshipping, then install oberlo from the shopify app store to get started right away before you use oberlo, you can review the oberlo terms of service to see more videos, visit our youtube channel setting up shopify to work with oberlo using oberlo as a fulfillment location;;

products are the most important part of your dropshipping business. the products that you choose to sell affect how you run your online store, how you market your store, and who you market it to the way you price your products is important to your profitability, but also affects customer acquisition and loyalty. to learn more about pricing your products, see set and manage prices for your products editing product details in oberlo combining products with variant mapping overriding and deleting oberlo products;;

understanding how order fulfillment works with oberlo and shopify is an important part of running your dropshipping business. when a customer places an order in your shopify store or online sales channel, you order the product from the supplier using oberlo, and they ship the product directly to your customer placing and fulfilling aliexpress orders with oberlo steps to process your first order;;

you can use your aliexpress buyer's account to see more details about your paid orders that contain aliexpress products, raise disputes with aliexpress vendors, and cancel aliexpress orders the vendor reviews the cancellation request and agrees to the request, rejects the request, or asks you for further details before making a decision. if an agreement is reached and the order is canceled, then the transaction is canceled and the supplier won't ship the order neither shopify nor oberlo can affect the decision of an aliexpress vendor to cancel an order you can raise a dispute about an aliexpress order if the product didn't arrive as described, if there are issues with the billing, or if there are other problems with the order. to raise a dispute, follow the directions in aliexpress's buyer center neither shopify nor oberlo can affect the outcome of a dispute raised on aliexpress most aliexpress suppliers do not accept returns, so you need to check your supplier's policies before offering returns to your customers. instead, aliexpress offers refunds through buyer protection. for more details, visit their buyer protection page if your supplier doesn't accept returns but you want to offer returns to your customers, then you can accept returns at your own location instead of your supplier's you can export a csv or excel xls file with a list of your orders from your oberlo account to an email address.;;

if your business has unique considerations, then review the getting started section. for quick steps on fulfilling oberlo orders, see placing and fulfilling aliexpress orders with oberlo before you place your first oberlo order with your supplier, you need to check some settings in oberlo and on your computer first. after you place the order, you must wait until your supplier processes and ships the order before marking your order as fulfilled. it can take a few days for your supplier to ship your order, which means this process might take a few days to complete review your account settings, such as the note that you send to suppliers when you order from aliexpress, before you process your first order make sure that you meet the requirements needed to place your order with oberlo after you purchase the product from the supplier, the status changes from to order to in processing within oberlo after you place your order, you need to wait until your supplier fulfills the order on their end. when a supplier fulfills your order, you receive an email confirmation and need to let your customers know their order has been shipped. most suppliers provide shipping tracking information but others don't. choose one of the fulfillment methods below based on whether your supplier provided a tracking code you need to be logged in to your aliexpress buyer account before requesting tracking information alternatively, you can go to your my orders page in your aliexpress account and click send details, sync this page or sync all orders knowing the progress of your orders can help you create a good experience for your customers if any delays occur. if tracking information is provided by your supplier, then you can track your customers' orders yourself and make sure that they are scheduled to arrive in the timeframe you advertise if you realize an order won't arrive in time, then you can contact your customer to perhaps offer a discount or refund upfront to increase the trust in your brand and increase the chances of your customer purchasing from you again.;;

when you sell products with oberlo, all products are shipped by the suppliers. when you purchase a product from the supplier, you need to pay for the shipping. the shipping cost depends on the shipping method and the country that you are selling to shipping carrier options for oberlo orders;;

you can use oberlo's reporting to monitor the performance of your dropshipping business, such as your sales, costs, and earnings over time. your metrics appear in the oberlo dashboard the oberlo dashboard displays a live view of the performance of your dropshipping business. you can access the dashboard from your oberlo account, and it includes data from all paid orders from your shopify admin, go to apps in the installed apps section, click oberlo oberlo dashboard shows the below metrics. all metrics are shown in the currency you set in your shopify admin pieces - number of pieces this product comes in total sales - total value of sales of this product during the selected period sales change - the change in sales of this product between the selected period and the previous period of the same length. for example, if your product summer sunglasses has generated 150 usd in sales over the past 7 days with a dollar value change of 50, that means that during the previous 7 day period summer sunglasses generated 100 usd in sales sales graph a graph showing when sales of this product occurred during the selected time period current number of orders for which the fulfillment process hasn't been started current number of orders being processed current number of unread notifications in your oberlo account total sales and costs over the selected time period total value of sales made during the selected time period total number of orders made on your store during the selected time period total amount paid to suppliers during the selected time period. total sales during the selected time period minus total costs during the selected time period. for example, if you made a 100 sale and paid the supplier 75 for the product, your earnings is reported as 25 the five products with the most sales during the selected period only paid orders are displayed in the oberlo dashboard. orders with the following statuses are not included in oberlo metrics pending, authorized, refunded, partially refunded, cancelled you can decide which data you want to see in your dashboard by adjusting two reporting settings total sales - includes earnings from all shopify orders, discounts, taxes, and shipping, including products not sold through oberlo oberlo item sales - includes earnings only from items imported from oberlo, and excludes discounts, taxes, and shipping for example, davis produces and sells his own shaving cream, and also uses dropshipping through oberlo to sell razors and shaving kits on his shopify store. when he selects total sales, he sees data for his shaving cream, the razors, and shaving kits all in the oberlo dashboard. when he selects oberlo item sales, he sees data for the razors and shaving kits in the oberlo dashboard, but not the shaving cream that he produces and sells himself.;;

even though dropshipping businesses don't ship products themselves, they are usually still charged shipping fees from their suppliers. dropshipping businesses can choose from a variety of strategies to address these shipping fees businesses can also choose to have different strategies for different products, such as per-item shipping rates offering free shipping to your customers can provide the following benefits if your supplier offers free shipping to you, then it can be a good idea to pass on the free shipping to your customers. if your supplier doesn't offer free shipping, then you can choose to either include the cost of shipping in your product pricing or have the shipping cost come out of your profits including shipping in the cost of your products can help you provide an up-front cost to your customers. many businesses who do this advertise that shipping is included. knowing the full price up front helps customers feel confident that there won't be any hidden fees in your checkout offering a single flat shipping rate to your customers can provide the following benefits advertising that any order comes with a flat shipping fee shows customers that there are no hidden fees in your checkout you can determine what you should charge for shipping by forecasting the orders that you will receive in any given week. if you add up all the shipping fees from your supplier and divide that shipping amount by the number of orders, then you'll see what flat rate you need to charge on each order to cover your shipping costs the store is expecting to receive 18 orders, with a total shipping cost of 66. the store needs to charge a flat shipping fee of 3.67 66 18 on each order to cover all shipping costs offering tiered flat shipping rates to your customers can provide the following benefits you can set each shipping rate to apply to a range of values based on price or weight. for example, you might create three shipping rates for carts whose price falls between 0-9.99, 10-29.99, and over 30 for example, suppose that you sell unique sticky note papers. your supplier charges you 1 to ship one pack and 0.25 for each additional pack in the order. if you set each pack to weigh the same weight, 1 lb for example, then you can set different shipping costs based on the weight of the order. for orders of 1 pack, or 1 lb, you could charge 1. for orders of 2-5 packs, or 2-5 lb, you could charge 2. for orders of 6-10 packs, you could charge 4. this helps pass on the shipping savings you receive from the supplier to your customers offering per-item shipping rates to your customers can provide the following benefits if your suppliers charge a flat fee for each product and don't provide a high-volume discount, then per-item shipping rates help to keep shipping costs accurate and prevent profit loss from larger orders. you can add each product to a shipping profile that has appropriate shipping rates. at checkout, the shipping rates of all products in the cart are combined to give a total shipping cost for example, suppose that you sell aa and aaa batteries. each pack of aa batteries costs 3 to ship and each pack of aaa batteries costs 2 to ship. you can create a shipping profile for each size of battery and the appropriate shipping rates. if you made a 3 rate for aa batteries in one shipping profile and a 2 rate for aaa batteries in another, then an order of one pack of each would result in the customer seeing a 5 shipping rate at checkout per-item shipping can get complicated if your store receives orders that contain products from many different profiles. for more information, refer to combined rates at checkout depending on how your supplier determines shipping costs, there might be a few more factors to consider when setting up your shipping rates suppose that your supplier provides you with the following shipping fees the base cost includes shipping one of each item in the products in order column based on your market research, you estimate that you'll receive the following orders and have to pay the following shipping fees the results predict 24 orders that will cost 170.50 in shipping fees. to cover your shipping costs, you would need to charge 7.11 for shipping on each order if you want to offer free shipping and advertise that your price includes shipping, then you could distribute the 170.50 shipping cost across the price of your products. based on the estimates, you'll sell 77 products. this would require you to add 2.22 to the price of each your products to cover the cost of your shipping however, because you estimate that two orders will want express shipping, you need to decide whether to offer express shipping for a fee to customers, or keep everything standard shipping if you offer express shipping at a cost, then you first need to determine the cost to cover only your standard shipping, because that determines how much to increase the cost of your products. there are 72 products in orders with standard shipping, with a combined shipping cost of 149.50. this means you need to increase your product prices by 2.08 to cover your shipping costs there are two orders with express shipping that cost a total of 21 in shipping fees. these orders contain a total of 5 products. because the product prices have already been increased by 2.08 to offset standard shipping, 10.40 of the 21 total express shipping fees is already accounted for. this leaves 10.60 to be collected from the two express orders, meaning you could charge 5.30 for express shipping to cover your predicted costs if you decide not to offer express shipping, then you need to recalculate all the express shipping orders to use standard shipping instead. your shipping cost would now total 160.50, meaning you'd need to add 2.09 to each product to cover those costs because your supplier offers standard and express shipping, it makes sense to offer a single flat rate for each option. based on the estimates, you expect to have 2 orders with express shipping, which will cost you a total of 21. you also expect 22 orders with standard shipping, costing 149.50. to cover your shipping fees, you should charge a 10.50 flat shipping fee for express orders and a 6.80 flat fee for standard shipping orders these shipping rates will likely need to be adjusted frequently as your business grows to account for your actual order numbers and shipping costs, instead of those you estimate at the start to be even more accurate, you could create different flat shipping rates based on which country an order was placed from you can also offer tiered flat rates to keep your shipping costs more accurate in case your predictions are incorrect. remember that you can offer tiered flat rates based on weight or price. if you set each product to weigh 1 lb and created flat shipping rates based on weight, then you can calculate what the average shipping cost is for each weight the average cost to ship 1 lb to canada is 4 and to the united states is 2.17 the average cost to ship 2 lb to canada is 5.84 and to the united states is 4.25 if you continued the calculations for 3 lb, 4 lb, and heavier orders, then you can set more accurate shipping rates, which helps reduce any loss of profits from unexpected shipping costs for each product, you can set up a shipping profile and set shipping rates based on the products that are ordered when an order contains products from different profiles, their shipping rates are combined at checkout, which can lead to higher shipping costs for your customers. for example, if you set up a shipping profile for plates with a rate of 5 and a shipping profile for bowls with a rate of 4, then a checkout with a plate and and bowl would result in a 9 shipping rate a basic method to set your shipping rates for each shipping profile is to find the average cost for the products in the profile, regardless of what else is part of the cart the cost of shipping plates to canada using standard shipping the average cost of shipping any amount of plates is 6.04 the cost of shipping bowls to canada using standard shipping the average cost of shipping any amount of bowls is 5.55 the cost of shipping mugs to canada using standard shipping the average cost of shipping any amount of mugs is 5.07 based on these numbers, you would make the following profits on each expected order for canada to use per-item shipping effectively, you'll likely need to add tiered shipping rates that are based on weight or price to each shipping profile for more examples of per-item shipping, refer to combined rates at checkout.;;

the shopify partners program has developers world-wide who build websites, apps, and themes that help you customize your store the shopify partners program has an expectation of high standards of quality, and shopify partners are required to follow the partner program agreement. if a shopify partner doesn't follow the partner program agreement, then action can be taken following the policies and processes that are in place if you think a shopify partner isn't following the partner program agreement, then contact shopify support learn more about hiring shopify experts in the experts marketplace, apps for your store, and themes.;;

shopify is available in the following languages shopify has released a limited, beta version of the admin and the help center in these languages. this release is only the beginning. we are continuing to work hard to deliver more content in your language. this beta version is a mixed-language version, which means that some screens still display in english. we have tried our best to target the most crucial features so that you can get a sense of what it feels like to work in shopify using your language you can opt in to the beta version of shopify in these languages to test them out. we would love it if you could provide feedback, positive or negative. if something doesn't make sense to you, or if you have suggestions to make something better, we want to know! not only have we translated the admin, but we also want to provide support in your own language. we have released a partially-translated help center in these languages. additionally, we have email support in place to answer your questions in these languages how do i change my preferred language from your shopify admin, click your username and account picture if you haven't set up a single login, then you'll see your profile instead of manage account can i change my language back to english you can change back to english at any time are you releasing shopify in other languages shopify plans to release more languages in the coming months and years.;;

shopify believes strongly in protecting personal information, and understands that doing so is critical in helping you preserve the trust and confidence of your customers. shopify has designed its platform to enable you to offer your customers transparency into and control over their personal information. shopify believes in making it easy for you to use its platform in a manner that complies with privacy and data protection laws around the world shopify does what it can to set you up for success, but there are also steps you will need to take on your own. the following documents will help you start thinking about two major global requirements - the privacy laws of europe and california. if you have specific legal questions about which laws apply to you, or questions specific to your business, then consult with a local lawyer who is familiar with data protection laws;;

shopify supports the protection of intellectual property and the acceptable use policy prohibits posting or uploading content that infringes on the copyright or trademarks of others the information provided on this page is for educational purposes and isn't legal advice. your own legal counsel can provide legal advice and help with specific questions about intellectual property intellectual property refers to something produced as the result of creativity. this includes tangible and intangible works, such as books, text, code, images, videos, logos, and slogans. copyright and trademark are two types of intellectual property store owners need to protect their intellectual property, and make sure that they don't infringe on someone else's intellectual property copyright protects tangible original works, such as photos on an online store copyright laws vary by country or region, but generally copyright applies from the time the work is created. in many countries or regions, copyrights can also be registered with the government's copyright office a copyright owner has the exclusive rights to copy, display, distribute, sell, or perform their works, or to create derivative works. a copyright owner controls how their works are used, and others who want to use their works need to get their permission. if someone uses copyrighted works without permission from the owner, then they might be infringing on the copyright learn more about copyright on the u.s. copyright office website or the canadian intellectual property office's guide to copyright trademarks protect unique symbols or words that identify and distinguish a business or product from other businesses or products once registered, a trademark has certain protections under the law, and the trademark owner has the exclusive rights to use the claimed trademark for certain products or services. if someone uses a trademark without permission in a way that causes confusion about the brand, product or services, then they might be infringing on a trademark learn more about trademark on the united states patent and trademark office website if you dropship products, then you can choose which products, services, and suppliers you work with. you should also consider the risks because some suppliers might list copyrighted, branded or trademarked goods. learn more about copyright disputes or trademark disputes some product categories that carry a higher risk of being copyrighted, branded or trademarked goods can include you can also refer to how to avoid counterfeit goods on aliexpress it is shopify's policy to expeditiously respond to clear notices of alleged copyright infringement that comply with the united states digital millennium copyright act dmca, the text of which can be found at the u.s. copyright office website, url it is expected that all users of any part of shopify will comply with applicable copyright laws. if, however, we receive proper notification of claimed copyright infringement, our response to such notices will include removing or disabling access to material claimed to be the subject of infringing activity andor terminating the user's account in accordance with section 512i1a of the dmca, shopify will, in appropriate circumstances, disable andor terminate the accounts of users who are repeat infringers you can sign in to use the online form to report content on shopify that you believe violates or infringes your copyright you can also report multiple stores that are infringing on the same copyrighted works in a single form submission. if you falsely report that content infringes on your copyright, then you might be liable for damages the online form is the most efficient way of submitting a copyright infringement notice. if you can't use the online form, then you can mail a notice that has all of the information that's required in the dmca to shopify's designated agent. your notice needs the following information if your store receives a notice of copyright infringement, then shopify's trust and safety team will email the store owner to let them know what content was taken offline if you have a good faith belief that the content was taken offline as a result of a mistake or misidentification, then you can submit a counter notice. the email includes a link to a counter notice form if you can't use the counter notice form, you can send a counter notice to shopify's designated agent. your counter notice needs the following information you can reply to the email from shopify's trust and safety team with any questions that you might have it is shopify's policy to expeditiously respond to clear notices of alleged trademark infringement. our response to such notices may include removing or disabling access to material claimed to be the subject of infringing activity andor terminating the user's account shopify will, in appropriate circumstances, disable andor terminate the accounts of users who are repeat infringers you can sign in to use the online form to report content on shopify that you believe violates or infringes your registered trademark you can also report multiple stores that are infringing on the same trademarks in a single form submission. if you falsely report that content infringes on your trademark, then you might be liable for damages the online form is the most efficient way of submitting a trademark infringement notice. if you can't use the online form though, then you can send a trademark infringement notice to email your notice needs the following information when a store receives a notice of trademark infringement, shopify's trust and safety team will email the store owner to let them know what content was taken offline. if you want to dispute the notice, then the email includes a link to a dispute form. you can reply to the email from shopify's trust and safety team with any questions that you might have.;;

shopify capital offers cash advances and loans to eligible businesses shopify capital - united states and canada shopify capital glossary of terms;

exchange marketplace is a convenient and secure way for you to buy or sell a business online. browse our listings, find something that's right for you, and we'll help both parties complete the sale. you can use exchange to browse through ready-made online stores with high-traffic, semi-automated drop shipping businesses, or pre-made starter stores with everything you need to start making sales. since its launch, exchange has attracted thousands of buyers searching for ecommerce businesses of all sizes not sure what you're looking for? visit any category and use filters to narrow down the selection and find a match based on your budget, location or your interest in a specific industry to learn more about how to list a business or browse those available for purchase, see the links below it is our goal to provide a fair and safe environment for anyone who wants to buy or sell a business on exchange. to help achieve this, we've set the following requirements and guidelines failing to meet any of these requirements and guidelines can result in you being permanently banned from using the exchange marketplace selling a business on exchange marketplace buying a business on exchange marketplace;;

if you're the store owner and your store is eligible, then you can use your shopify admin to pause your store temporarily or close your store completely you can pause your store in the following ways to be eligible to pause your store using either pause or pause and build, your store needs to be on a paid plan and at least 60 days past the free trial period. if your store doesn't meet this criteria, then you can't pause your store you can close your store in the following ways if you're on a free trial and you haven't chosen a pricing plan yet, then you don't need to take any action to cancel your account. you can't pause your store during the free trial before you pause or close your store, make sure that you review and understand the terms of service for more help with pausing or closing your store, contact shopify support if you have received funding through shopify capital, pausing your store using either pause plan will affect your remaining capital advances. for more information, contact shopify support there are two ways to pause your store. choose the right plan for you based on your requirements the pause and build plan lets you pause your storefront and continue to work on your store for a reduced subscription fee. you can access your shopify admin to optimize your store and edit your products, but your checkout is disabled. this means that your customers can visit your store and browse your products, but they can't purchase your products the pause and build plan might be the right choice for you if, for example, your store is seasonal, or if it is only open for a specific period of time you can only select the pause and build plan if your store has been on a paid plan for at least 60 days after the end of your free trial the pause plan lets you pause your store for three months and pay no subscription fee. while you're paused, you can step away from your store completely and focus on other priorities unlike the pause and build plan, you can't access your shopify admin, work on your store, or sell to customers while you're on the pause plan visitors to your store are informed that your store is closed temporarily. you can collect visitor email addresses so that you can let your visitors know when you reopen your store, and for any other future communication you can reopen your store at any time within those three months by logging in and choosing a new plan. however, if you decide not to reopen your store within three months, then you're upgraded to the pause and build plan, which has the reduced subscription fee. after you're upgraded, your storefront is still closed to your customers, but you can access your shopify admin and work on your store to get it ready so that you can start selling again you can only select the pause plan if your store has been on a paid plan for at least 60 days after the end of your free trial to be eligible for the pause and build plan, your store needs to be on a paid plan and at least 60 days past the free trial period. when you use the pause and build plan, your store continues to run at a reduced cost of 9 usd per month. you can access your shopify admin and edit your products when you need to, but your checkout is disabled. this means that customers can review your products, but they can't purchase them while you're on the pause and build plan, you can do the following however, you can't use your online store checkout, pos, discounts, abandoned checkout recovery, gift cards, and third-party integrations, such as publishing your products to facebook and google consider uninstalling any third-party apps that have recurring charges so that you're not billed for those apps after you pause your store log in to your store as the store owner from your shopify admin, click settings, and then click plan and permissions in the store status section, click pause and build if you agree with the terms, then click pause and build review the changes to your billing cycle, and then click confirm changes if you don't have the plan and permissions page, then instead from your shopify admin, click settings, and then click plan click pause or cancel subscription, and then click on the pause and build plan carefully review the plan details, and then click switch to pause and build your store will be paused and running at for a reduced subscription fee. if you want to start selling products again, then you can reopen your store at any time by choosing a new plan while you're on the pause and build plan, customers can still review your products, but they can't buy them. to improve your customer experience, you can customize your theme to hide your product prices and hide the add to cart buttons so that customers don't try to buy anything while your store is paused if you don't want to display your products while your store is paused, then you can use a password to protect your online store. this way, customers won't be shown your products while your store is paused. you can customize your password page and write a message that your customers will be shown while your store is paused all your apps remain active after you pause your store. if you want to pause your apps, then you need to cancel them individually when you're ready to reopen your store, log in, and then select a new plan that is best suited for you in the plan details section, click select a plan select a pricing plan from the available options from your shopify admin, go to settings plan click pick a plan, and then click choose plan for the plan that you want carefully review the plan details, and then click start plan after you select a plan, you can start selling again if you set up a password for your store while it was paused, then you can remove your online store password to be eligible for the pause plan, your store needs to be on a paid plan and at least 60 days past the free trial period. if you're an active merchant, you can use the pause plan to pause your store completely and step away from it. your store is paused for up to to three months without being charged for your subscription. you can reopen your store any time during the three months. if, after three months, you don't reopen your store, then you're upgraded to the pause and build plan, which is 9 usd per month app charges are paused when you pause your store. if you have any pending app charges, then you're billed for those charges when you pause your store. while you're on the pause plan, you can't access your shopify admin, work on your store, or sell to customers before you start, consider creating a password page to tell your visitors that you'll be back soon. you won't be able to access or edit your password page while your store is paused in the store status section, click pause if you agree with the terms, then click pause enter a message for visitors to your store click pause or cancel subscription, and then click on the pause for 90 days plan carefully review the plan details, and then click pause store you receive an email to confirm your store's paused. if you don't re-open your store, then after three months your store upgrades automatically to the pause and build plan for 9 usd per month if you don't want to run your online store anymore, then you can close it at any time. after you close your store, you won't have access to your shopify admin. if you want to log back in, then you will have to enter your credit card details and reactivate your store if you close your online store, then you can't create a new online store that uses the same store name or the same myshopify domain for security reasons, shopify support can't cancel your store for you, you need to close the store yourself. if you have any questions about the process, then you can contact shopify support before you close your store, consider the following make sure that you pay any outstanding charges that you might have. if you have no outstanding charges against your account, then you won't receive a bill after closing your store. for more information about billing, refer to understanding your shopify bill save your store information by exporting csv files. you can choose to save your bills by exporting your billing history if you have any third-party apps that have your payment information outside of shopify, then cancel your service with those apps to avoid being billed externally after you close your store if you sell gift cards, then you might need to resolve outstanding cards. you can export your store's gift card csv file that contains the information that you need to resolve any outstanding cards if you have a custom domain that you bought through shopify, then you can transfer it to another provider if you have a custom domain that you bought through a third-party, then you can remove it from your store using your shopify admin. if you don't remove your domain from your shopify store before closing it, then you might not be able to use it for another website make sure to turn off auto renewal for your custom domain on your registrar's website to avoid unexpected charges if you plan to close your store and transfer your domain to a new platform, then be aware that shopify's http strict transfer security hsts policy remains in effect on your domain for 90 days after you close your store. this policy helps to ensure the safety of information about your business and your customers if you transfer your domain to another platform that uses then you don't need to take any additional steps if you transfer your domain to a platform that doesn't use then for the next 90 days, an error message is displayed in the browser when anyone attempts to visit your domain. the error message might state that the site is not trusted or that the certificate is not valid. wait until the 90 day period is over, or consider transferring your domain to a platform that supports if your subscription to shopify is billed by a reseller, then you need to click compare plans in the plan details section of the plans and permissions page to sign in to your reseller account and cancel your store in the store status section, click sell or close store enter your password to continue at this point, you can contact shopify for further assistance. if you're sure that you want to close your store, then select a reason from the drop-down menu and then click close store. to confirm that your store is closed, you can go to your store's url to check if your online store loads if you don't have a plan and permissions page in your shopify admin, then follow these steps to cancel your plan you receive an email to confirm that your store's closed. you can still re-open your store or view your past bills, and your store's information is guaranteed for 90 days. you can also re-open your store and pause your plan if you no longer want to run your shopify store but are interested in selling your business, then shopify's exchange marketplace can help. listing your business on exchange is a convenient way to sell it online, and exchange has partnered with url to ensure that the payment, listing, and transfer processes are straightforward and secure. to learn more about exchange, refer to selling a business on exchange marketplace if you missed a payment or if a payment fails three times, then your store will be frozen until you settle your bill with shopify. your store does not freeze until your bill's due date. if your store is frozen, then you can't access your admin and customers can't view your store shopify bills in the utc time zone. if payment fails on the third and final attempt, then the store is automatically frozen at 1200 am utc on the date that the bill is due. if your local time zone is behind utc time, such as in north america, then your store seems to freeze a day earlier. pay your bill to unfreeze your store successfully pay the outstanding balance on your account if you have multiple outstanding bills, then you're prompted to pay each invoice completely to unfreeze your store. to download your bills, you can export your billing history.;;

to see more videos, visit our youtube channel oberlo is a platform that makes it easy to find products to sell online. with oberlo, you can access a variety of different products such as electronics, toys, and cosmetics. oberlo helps you find products from suppliers all over the world and add them to your own online store after you've made a sale, your supplier ships the products from their warehouse directly to your customer. you don't need to store, package, or ship your products you can use oberlo to sell your products in your online store, on social media, and through online marketplaces. if you're already dropshipping with aliexpress, then you can connect your existing products to your oberlo account after you've imported products, set your pricing, and set up a shipping strategy, getting products to your customers follows a similar procedure for every order your profit margin is the difference between how much the customer paid for the product, and how much the product cost you to buy from the supplier the following factors have an effect on your profit margins to learn more about pricing your products, see product pricing choosing, importing, and selling your products;;

you can add or update information about a product such as its price, variants, and availability from the products page in the admin if you need help adding products to your store, then you can hire a shopify expert to see more videos, visit our youtube channel from your shopify admin, go to products all products from the products page, click add product enter a title for your product, along with additional details from the shopify app, go to products all products from the all products screen, tap the button you can also add a product by tapping the button on the products screen, and then tapping add product from the products screen, tap the button tap the check mark to save your product to save time when you add a new product, you can duplicate a similar product. if you want to add options to an existing product, such as color or size, then add a variant to the product instead of duplicating the product when you duplicate a product, you have the option to copy one or more of the following product details if you leave the options unselected, then these product details are left blank in the duplicate. other product details except 3d models and videos are copied from the original to the duplicate by default, the duplicate product's status is set as draft, and hidden on all your channels and apps. the duplicated product isn't available to sales channels until you change its status as active. you have the option to make the duplicate available to the same channels and apps as the original product. in this case, depending on the sales channel, the duplicate product may be published immediately after it's created click the name of the product that you want to duplicate enter a name for the duplicate product, and then click duplicate product optional make the duplicate product available to the same channels and apps as the original. when the product status is set as active, depending on the sales channel, the duplicate product may be published immediately after it's created from the all products screen, tap the product that you want to duplicate from the product details screen, tap the... button enter a title for the duplicate product optional enable duplicate images to use the original product's images from the product details screen, tap the button tap the check mark to save your duplicate product after you've created products, you can edit them to change their descriptions, prices, and any other product details although you can change your product details at any time, the changes can affect your reports. for information on how the changes can affect the way that products appear and are grouped in your reports, see changes to product details saved changes take effect immediately in your online store. before you update a product, you can check the top of the page to see if another staff might also be making changes to the same product to edit several products at once, use the bulk editor as described in bulk editing products and variants click the name of the product that you want to change from the all products screen, tap the product that you want to change from the products screen, tap the product that you want to change you can control where you are selling a product by making it available to your active sales channels. if you decide not to make a product available to a particular sales channel, then it will be hidden from that channel's product catalog. you might hide a product from a sales channel for a variety of reasons to view or change a product's availability settings click the product's name to open its details. the product is available to the sales channels listed in the product status section set the product status as active select the channels and apps to make the product available to you can also set product availability by channel as a bulk action to view and change a product's availability settings from the all products screen, tap a product the sales channels screen shows each of your sales channels. enable each channel where you want the product with an active status to be available, and disable the rest tap back to return to its details page from the products screen, tap a product tap the back arrow to return to the product details screen tap the check mark to save the product tags are searchable keywords associated with your product. tags can help customers find your product through your online store search, and you can also use them to create automated collections you can apply up to 250 tags to each product for more information about tags, see tag formats click the name of a product to edit, or create a new product in the organization section, select or enter tags for your product. tags can have up to 255 characters when you are finished, click save you can also add and remove tags as a bulk action from the product details screen, tap organization in the tags field, enter the tags that you want to add to the product, and tap done after each one when you're finished, tap back to return to its details screen in the tags field, enter the tags that you want to add to the product, and tap the return key on your android keyboard after each one when you're finished, tap the back arrow to return to the product details screen in the organization section, click the x beside the name of the tag you want to remove you can also add and remove tags with bulk actions in the tags section, tap the tags that you want to delete tap the backspace button on your iphone's keyboard to delete the tags tap the backspace button on your android keyboard to delete the tags you can edit the way that a product appears in search results on the product's details page in the search engine listing preview section, click edit website seo in the page title field, enter a descriptive title. this title will display as a link in search engine results. you can enter up to 55 characters in the title enter a description for the search engine listing. make sure to include relevant keywords to help new customers find your link, and to include your business name. you can enter up to 320 characters in the description the page title and meta description have set character limits. if you enter more text beyond the character limit, then your page title and description will be shortened in search engine results. learn more about search engine optimization in the url and handle section, you can edit the web address. in most cases, you won't need to make changes to the web address. if you do make changes, then make sure that you set up url redirects from the old web address. the url can't contain any spaces. handles are used in theme design the url and handle are automatically generated when you create a new product. you can edit the handle to make it match your product title, but don't edit it too often or the product might not appear in search engine results you can use the shopify app to enter a barcode for a product by scanning it with your mobile device's camera to scan a barcode with your device's camera from the all products screen, either create a new product or tap an existing product in the barcode field, tap the barcode icon to open your device's camera the camera's screen shows a rectangular box. position your iphone so that the barcode appears within the box on the screen wait for shopify to recognize the barcode. when it does, the app returns to the inventory screen and the barcode number is entered for you from the products screen, either create a new product or tap an existing product under inventory, tap the barcode icon to open your device's camera the camera's screen shows a square box with a line across its middle. position your android device so that the barcode appears within the box and the line is going across it if you no longer want to display a product in your online store, but you don't want to permanently delete the product, then you can archive the product instead. you can archive a single product, or archive multiple products at the same time using a bulk action. if you archive a product, then the product is moved to the archived tab of the products page click the product that you want to delete on the product details page, click archive product from the all products screen, tap the product that you want to delete from the products screen, tap the product that you want to delete from the product details screen, tap the button if you want to locate an archived product in your shopify admin, then click products and select the archived tab. to unarchive a product, click the product in the archived tab, and then click unarchive product you can delete a single product, or delete multiple products at the same time using a bulk action. when you delete a product, it's permanently removed from shopify. deleted products can't be restored. if you run out of stock or no longer want to display a product for any reason, but don't want to permanently delete it from your store, then you can archive the product instead to permanently delete a product on the product details page, click delete product;;

the details you provide for a product affect the way the product appears to customers, make it easier for you to organize your products, and help customers find the product. you don't have to provide every detail for each product for products that don't have any variants, the pricing, inventory, and shipping sections are shown on the product details page. if you add variants, then those sections are no longer shown on the product details page. to change the details for product variants, see editing variants for an existing product although you can change your product details at any time, the changes can affect your reports. for information on how the changes can affect the way that products appear and are grouped in your reports, see changes to product details title - the name for your product as you want your customers to see it description - the description for your product. this area uses the rich text editor so that you can format your text. describe your products in detail to inform and persuade your potential customers. if you're a reseller, then don't use a manufacturer's exact description, because you want your products to be unique to search engines if you need help writing effective descriptions for your products, then you can hire a shopify expert the images, 3d models, and videos show your customers what the product looks like. for information on adding product media, see product media price - the price that you're charging for the product. you set the currency on the general settings page. if you are selling in multiple currencies, then click available in other currencies. manage currencies to view your currency settings. click charge taxes on this product if the product is taxable compare at price - the original price for a product that is on sale. when you enter a compare at price, the product displays a sale price tax code - for shopify plus plans, you can use a third-party tax service. if you use the service, then the tax code for the product is shown here cost per item - how much it costs you for the product or variant. for example, if you resell a product, then you can enter the price that you paid the manufacturer, excluding taxes, shipping, or other costs. if you create the product yourself, then you can enter a value that is based on your labor and material costs for products that have a product cost enteredunless you include taxes in your prices the projected margin is shown below the price field on the product details page. the margin is calculated as price - cost price 100. for example, if your price is 50 and your cost is 30, then the margin calculated as 50 - 30 50 100 is 40 if your store is on the shopify plan or higher, then you can access reports to analyze your product costs and margins. you can also find your cost of goods sold cogs entering the cost per item is optional. if you choose to enter your costs, then add the amounts to all your existing products at the same time by using the bulk editor or a csv import. by updating the information at the same time, you can get the most value out of your profit reports cost per item doesn't apply to gift card products sku stock keeping unit - the code that identifies the product within your business. for effective tracking and sales reporting, each sku needs to be unique you can create your own sku format. for more information about skus, see sku formats barcode isbn, upc, gtin, etc. - barcodes are typically used by resellers. the identifier needs to be a new or existing global trade item number gtin. some sales channels require a gtin before a product can be published using the channel gtins are unique identifiers used internationally to store and locate product information. upc, ean, and isbn numbers are examples of gtins, which might vary in length depending on the product type. you can find the gtin above or below the barcode on the packaging for your product the barcode is used by shopify pos in a retail store, for publishing products using the google channel, and when listing a product using the amazon sales channel if you don't have a gtin for a product, then you can request it from the manufacturer. learn how to get a gtin for a product you manufacture at the gs1 standards website. don't invent false gtin information for your products for information on how to enter barcodes by using your smartphone, see scan a barcode with your device's camera inventory policy - the setting for inventory tracking quantity - number of units in stock. if you are managing your inventory across multiple locations, then the quantity is shown for each location incoming - number of incoming units. this is a physical product - the setting for whether a product needs to be shipped. uncheck it for digital products or services, or for products that you never ship weight - the product's actual weight. this field only appears when this is a physical product is checked. product weight needs to be exact because it is used to calculate shipping rates. you can buy a shipping scale at the shopify hardware store countryregion of origin - the country where the product was manufactured or assembled. if the product consists of materials from different countries or regions, then the country or region where it takes its essential form is the country or region of origin. different countries or regions and international treaties have different rules of origin hs code - if you want to ship the product internationally, then enter the harmonized system hs tariff code. these codes provide customs with information so that correct tariffs can be applied to the order. you can find the hs code for your product by searching using a keyword in the hs code field of the product details page. learn more about hs codes from the world customs organization fulfillment service - select a fulfillment service from the list of the ones that you are using. if you're not using a fulfillment service, then select shopify for a product that has variants, this section shows the options for the product, such as color and size. for more information about variants, refer to variants if you use a subscription app to offer subscription products, then you can view a product's subscription details on the product page in your shopify admin if a product or any of its variants have a subscription applied to it, then its subscription details are shown in the subscriptions section of the product page you can limit your subscription products to being sold only as a subscription, or you can enable both subscription and one-time purchases for more information on offering subscriptions, refer to subscriptions a preview of how your product will appear in search engine results. click edit website seo to make changes to the preview the preview consists of the product title, its url on your online store, and part of the description. for information on changing the preview, see edit a search engine listing preview product availability enables you to control the status of your product and in which sales channels it appears product status determines if a product is available in your store. the product status on newly created products is set as draft by default you can set the following statuses sales channels and apps displays a list of your active sales channels where you can make the product available. all channels are selected by default. for more information about products and sales channels, see make products available on your sales channels you can't set sales channel availability for individual product variants product type - a category for the product that you can use to manage your products. for example, you can use the product type as a condition for an automated collection, or to help you filter your products in the shopify admin. a product can have only one product type you can choose from any defined product type, or create a new one. to create a product type, enter it into the product type field and then save the product. you can also create and edit product types in the bulk editor you can create an unlimited number of product types. however, the product type field contains the first 1,000 cached product types vendor - the manufacturer, wholesaler, or other vendor for the product. you can filter your product list by vendor, which can speed up ordering inventory collections - the collections that a product is included in. you can use this field to add the product directly to a manual collection. automated collections include the product when it matches the collection conditions tags - tags are searchable keywords that you can associate with your product. tags can help customers find your product through your online store search, and you can also use them to create automated collections. for more information about tags, see tag formats.;;

you add variants to a product that comes in more than one option, such as size or color. each combination of option values for a product can be a variant for that product for example, suppose that you sell t-shirts with two options size and color. the size option has three values small, medium, and large. the color option has two values blue and green. one specific variant from these options is a small, blue t-shirt you can see a list of variants for a product on its product details page. you can also manage inventory for each variant from the inventory page.;;

product media can include images, 3d models, and videos. using media like 3d models for your products provides your customer with a better understanding of the function and size of an item, and increases your customers' confidence in the quality of your products to display 3d models or videos in your online store, you need to use the most up to date version of a theme that supports 3d models and videos. you might need to update to a newer version for optimal vimeo video playback. alternatively, you can modify your current theme by following the instructions in the themes tutorial adding images to product variants hiring a shopify expert to create 3d models shopify ar powered by 3d warehouse;;

to help you reduce the impact of recent events on your store, gift cards are temporarily available to sell on all shopify subscription plans. for more information, refer to frequently asked questions about gift cards. to add gift cards to your store, refer to adding or updating gift card products a gift card is a special type of product. its value can be used as payment toward future orders from your online store the gift card feature is currently available on all shopify subscription plans by using gift cards, you are agreeing to shopify's gift cards terms of service you can sell a gift card in an online store like any other product, and you might also consider sharing links to gift card products on social media. you can also issue a gift card to a customer for free as a reward or incentive when you fulfill an order with a gift card, the customer receives an email that contains a unique gift card code that they can use at checkout to redeem its value gift cards are sold like a product, but gift card sales are reported differently. you can use the gift card sales report to help track your gift card sales and to account for gift card purchases.;;

offering subscriptions lets you sell products on a recurring basis. depending on the subscription options you offer, your customers can choose to pay an agreed price for your product in a scheduled frequency. for example, you can offer subscriptions on a monthly, weekly, or daily basis if you have a subscription app from the shopify app store installed in your shopify admin, then you can manage your subscriptions in the shopify admin. when a customer purchases a subscription from you, the information about the product, and the frequency of the subscription, becomes visible in your admin. to set up subscriptions, you need to complete the set up in the app that you install customer payment information is stored securely by shopify. you can't access your customers' full credit card information after it has been entered if you uninstall a subscription app, then any subscriptions data excluding subscription contracts and customer payment information that you've created in the app is deleted after 48 hours. if the app has a backup mechanism in place, then you can restore this data at a later date;;

if you want to transfer a large amount of product information between shopify and another system, then you can use a specially-formatted spreadsheet to import or export that data. shopify uses csv comma-separated value files to perform this kind of bulk task if you're transferring information from oberlo, then see dropshipping with oberlo instead you can hire a shopify expert to import products for you and let you focus on other important parts of your business.;;

connecting your computer or mobile device to a network includes a degree of risk. no matter the size of your business, criminals might target you and your information. shopify recommends a number of processes to protect yourself and your customers if you believe someone has accessed your account without your permission, then take steps to secure your data immediately protect your account against phishing secure your account with two-step authentication viewing shopify's compliance reports;;

from the settings page, you can manage your billing cycle, billing information, shopify subscription plan, store type, and store status to learn more about staff permissions that are controlled by store owners, refer to staff permissions. to learn how to change your store status, refer to pausing or closing your store your account is identified with a url url, which is set when you first set up your shopify account shopify support will ask for your url if you contact them for help. you need to provide your url to verify that you are the store owner. if you set up a custom domain for your store, then your url url will be different from your customer-facing url even if you change your customer-facing online store name or your legal business name, your url url will remain the same to find your url url, refer to your browser's address bar when you are logged in to your store's admin the billing period, or billing cycle, is the length of time between bills. you can increase this time interval, but you can't choose which day of the month you receive the bill on. the default billing cycle is every 30 days, and the price associated with your store's shopify subscription plan is included in the bill issued at the end of each cycle if the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle subscription charges are non-refundable. for more information, refer to shopify's terms of service log in to your store as the store owner from your shopify admin, click settings, and then click plan and permissions if you don't have the plan and permissions page, then click on plan instead. click on change billing cycle, and select the billing cycle you want. carefully review the change, and then click start plan to change your billing cycle click change your billing period if you don't see the change your billing period button, then you can't increase the billing cycle for your current plan if you don't see the link, then find the plan you're on and click choose this plan when the billing options are shown, select the billing cycle that you want review the description of the credit card charges that you're agreeing to click confirm changes to accept the new agreement your billing information includes your credit card number and your billing address. if you need to update your billing information, then you can access it from the settings menu in your admin if your credit card number changes, then make sure that you update it in your shopify account in the billing information section, click replace credit card complete the credit card information fields, then click confirm due to the methods that some banks use to implement visa debit, some cards might not work for shopify billing if you change the address that's associated with your credit card, then make sure to update your billing information fill in your billing address, then click confirm you can only update your plan to currently available plans which you can view on shopify's pricing page. if your store is on a plan that's no longer offered, then you can't switch back if you change plans or pause your store if you update your plan, then a bill is issued immediately that reflects only the subscription fee for your new plan. the price of your previous plan is prorated and applied against the cost of your new subscription for the month that you change your plan. the bill that you receive for your plan change doesn't include other pending charges on your account. these pending charges will be billed when outstanding fees on your account reach your billing threshold or at the end of your billing cycle if your store is on the basic shopify plan or the shopify plan and you change your subscription billing period from monthly to annually, then your shipping carrier information resets and you need to enter account information for each carrier if you your store is on a free trial when you upgrade your plan, then you won't lose any store information, and the length of your free trial remains the same the upgrade takes effect immediately. you can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you upgrade click upgrade plan or change plan click upgrade plan or choose plan select a billing cycle and read the description of the credit card charges that you're agreeing to click start plan to accept the new agreement, or click cancel if you change the billing cycle when you change your plan, then your current plan's bill is immediately sent to you for payment and a new billing cycle starts for your new plan. otherwise, you continue on the same billing cycle and your payments are adjusted if you want to change your plan, then you can choose one from the available options from the plans and permissions page, click compare plans in the plan details section. from the plan page, click change plan review the currently available plans, and then click choose this plan or choose plan select a billing cycle and payment method, and then carefully review the plan details, billing cycle and billing date, and plan charges click confirm charges or start plan. if you don't want to change your plan, then click cancel you can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you change your plan. if you change your billing cycle, then if you change your plan without changing your billing cycle, then you continue on the same billing cycle and your payments are adjusted. if you change your billing cycle, then your current plan's bill is immediately sent to you for payment. at the same time, a new billing cycle starts for your new plan, and you're credited for any unused time that you've already paid for if you're the store owner, then you can change your store type at any time your account email address is the email address that you used to sign up for shopify. if you're the store owner, then this is the email address that you use to log in to the shopify admin. this email address is used to contact you about your shopify account, and is separate from the store contact email address that your customers use to contact you shopify bills are emailed to the store owner and to any staff with the view billing and receive billing emails permission. to change the email address that you use to log in to your shopify admin or to receive bills, you need to update the store owner's staff details from your shopify admin, go to settings plan and permissions or users and permissions in the store owner section, click your name in the details section, click change email in the new email box, enter your new email address in the password box, enter your current password from the shopify app, go to store settings plan and permissions or users and permissions in the store owner section, tap your name in the details section, tap change email your customer-facing email address is the email address that your customers use to contact you about products, orders, or other questions that they have about your store. this is also the email address that's displayed to customers when they receive an order notification email from your store on the general page, find the store details section change the sender email address the store owner has a profile that's similar to staff. the email address and password that the store owner uses to log in to shopify are associated with their profile from your shopify admin, click your username and account picture update the store owner's account information;;

3d secure is currently required for shopify stores located in the eu 3d secure is an additional security layer for online credit and debit card transactions. it adds an authentication step for online payments by redirecting the user to the card issuer's domain, then back to the online store's domain to complete payment. online stores in countries under the psd2 directive require 3d secure checkout integrations in order to be compliant with the the psd2 directive if you're using shopify payments or stripe as a payment gateway, then you're automatically using a 3d secure checkout flow. shopify payments is optimized to minimize the use of 3d secure, and only uses 3d secure when required by the issuing bank in order for a transaction to be authorized successfully if you're using a third-party gateway and require 3d secure, then you can use cardinal as a 3d secure provider any time that you add a credit card as a method of payment for your store's shopify subscription plan, you're prompted for authentication. after you enter your credit card details from the billing settings page, you are redirected to the 3d secure page where you can set up or enter your 3d secure pin customers might need to confirm their payment method for extra security. your customer's bank can challenge billing attempts like subscriptions, which means your customer needs to manually confirm their payment method if a customer needs to confirm their payment method for an order, then shopify sends your customer an email which includes a link to your store to confirm the payment if you're using a credit card as a method of payment, then you need to go through the authentication process to complete your payment on september 14, 2019, the revised payment service directive, also known as psd2, was introduced in all countries in the european economic area eea and the united kingdom. there is an expected 18-month transition period for online stores in the affected countries to become compliant with psd2 psd2 introduces new, strict security requirements for electronic payments to reduce the risk of fraud. you will be psd2 compliant if you use shopify payments through our integrated 3d secure checkout.;;

there are four different types of app-related charges and credits that you can receive you are billed for your app subscriptions and app usage as part of shopify's 30-day subscription billing period. however, your app has a separate 30-day billing cycle, which impacts the charges you'll see on your shopify bill you are invoiced every 30 days for your shopify subscription, and you pay in advance for the following 30 days. for example, suppose you receive your shopify invoice april 5. since april has 30 days, the cycle will terminate at the end of may 4th. on may 5, you are billed for the second month of your subscription. the third month payment is billed on june 4 since may has 31 days apps that charge merchants using subscriptions are billed on an independent, 30-day billing cycle. this billing cycle is charged for at the same time as the shopify subscription. there are two types of subscriptions recurring app charges are billed with the next shopify 30-day invoice. in the example below, the bill on may 5 includes the app subscription that overlaps from april 20-may 20. the bill on june 4th similarly includes the app subscription from may 20-june 19 since may has 31 days if you stop paying your bills, or close your store, then shopify freezes your account and your recurring app charges. if you start your payments again, or re-open your store within 30 days, shopify unfreezes your account and your recurring app charges resume if you pause your store using the pause plan, you don't need to uninstall your apps. your recurring app charges are frozen while your store is on the pause plan, but the charges resume automatically when you reopen your store, or if your store is upgraded to the pause and build plan if you use apps that bill for usage, then you will always be billed for these usage events on the next bill. for example, in the diagram below the usage record created on april 26 will appear on the may 5 bill. the usage record from may 15 appears on the june 3 invoice. although these two usage records are tied to the same app subscription, they appear on two separate invoices it's important to keep these different billing cycles in mind when considering app bills, uninstalling apps, and app usage charges although you'll see recurring app charges on your account as soon as you approve an app charge, the charges aren't due immediately. recurring app charges are applied to your account either when you receive your 30-day shopify subscription bill, or if you exceed your billing threshold whichever comes first make sure that you consider app billing cycles when you plan to uninstall an app. recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it app usage charges are associated with an app's 30-day billing cycle and represent charges for app usage events. because an app's billing cycle will not necessarily be the same as shopify's 30-day billing cycle, it's possible to see usage charges for a single app billing cycle spread over two shopify subscription bills. you should keep the different billing cycles in mind when considering usage charges on your bills apps that issue usage charges include a capped amount that prevents billing from exceeding a maximum threshold over the duration of the billing period. to continue using an app after exceeding a capped amount, you need to agree to a new usage charge. this prevents you from being charged for any usage over and above the capped amount one-time app charges are for apps that aren't billed on a recurring basis. you'll see separate bills for any one-time app charges, and they won't appear on your regular shopify subscription bill if you upgrade or downgrade your subscription with an app, then the app will prompt you to agree to a new recurring app charge. this is because shopify allows each app only one recurring app charge to be enabled at a time. the existing recurring application charge will be canceled and replaced by the new charge when you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. for example, if you begin a 30-day billing cycle on a 5.00 plan, and then upgrade to a 15.00 plan on day 15 of the billing cycle, you'd be charged 5.00 15.00 - 5.00 1530 10.00 usd if you downgrade your plan by moving from a more expensive charge to a less expensive charge, then you're automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. this application credit can be used towards any future application purchase on shopify if you want to request a refund or credit for an app that you purchased from the shopify app store, then you can use the get support button to contact the app's developer if the app charge was processed using shopify, then the app's developer can issue you a credit for the amount of the charge. shopify automatically applies these credits towards any future shopify app store purchases. all credits that are applied to shopify app store purchases are documented on your subscription bill some app charges are processed outside of shopify. in this case, the developer can process the refund according to the original payment method used replies will be sent to the email address associated with your login if you don't want to use an app anymore, then you can uninstall an app from your store you'll see app charges on your account as soon as you install an app, but fees won't be due until you receive your 30-day bill if you incur app usage charges after the shopify cycle has ended but before the apps billing cycle resets, then those usage charges will appear on the next shopify subscription bill if you live in a region where shopify is required to charge taxes on any of your account charges, these charges appear in your shopify invoice. this might include your app charges.;;

your bill shows a variety of charges depending on where your store is located and what services your store uses. shopify bill charges show up on your credit card statement as shopify subscription fees depend on your plan and on the subscription billing period after you buy a shipping label through shopify shipping, the cost is billed through your shopify account. any shipping insurance that you purchase or shipping adjustments that a shipping carrier charges you are also billed through your shopify account shipping bills are charged separately from your shopify subscription. if you cancel a shipping label, then its cost is refunded as a credit towards future label purchases. the cost isn't reimbursed directly to your shopify account each country has different tax rules for shipping fees. to check how your country charges taxes on shipping fees, refer to taxes on shipping labels if you reach your daily billing threshold while buying shipping labels, then you can continue to buy shipping labels equal to 10 of your threshold amount while a bill is generated. you can check your account's threshold amount in the bills section of the billing page in your shopify admin. any purchases made at this time are included in your next bill. to learn more about how you're billed for shipping labels, contact shopify support if you're using shopify payments, you aren't charged transaction fees on orders for stores located in most countries. also, transaction fees don't apply for manual payment methods, which include cash on delivery cod, bank deposits, checks, test orders, and draft orders marked as paid or pending. transaction fees don't apply for pos orders if you're located in austria, belgium, or sweden, then you're only charged transaction fees on orders processed through a third-party payment provider if you don't use shopify payments or a manual payment method, then transaction fees apply for orders in addition to the processing fee charged by your payment provider credit card transaction fees aren't returned to you when you issue a refund the way that your account is billed depends on your store's transaction volume, any recurring app charges, and the payment provider you use the advanced cash on delivery app, which offers additional features, is installed automatically to shops based in india using indian rupees inr as their default currency. unlike the manual payments cash on delivery option, there is a transaction fee applied to purchases made using the app. you can disable the app and resume the standard cash on delivery option in your payment settings shopify uses this formula to calculate transaction fees for a 30-day period the rate for transaction charges varies depending on your pricing plan from the shopify admin, click settings click on the bill you want to view in the bills section if a bill includes transaction fees, then the transaction fees section will have links to the associated orders. in the panel that opens, you can view the details of the transaction fee for every order covered by this bill click an order to see the full details of a transaction you will receive a bill with a one-time charge for actions like registering a domain, buying a theme, or buying an app. you can view your account history in the bills section of the billing page in your shopify admin theme purchases are nonrefundable if your store is based in the united states and you have sufficient funds in your shopify payments account balance, then shopify balance is selected as your default payment method for theme purchases and one-time app purchases. if you want to pay recurring charges using shopify balance, then you must enable it in your billing settings if the charges exceed the funds in your shopify payments account balance, then the payment is not taken from your balance. in this case, the full amount of the bill is charged to the credit card that you have on file all merchants with a paid shopify plan have 2,500 free emails to send at the beginning of every month. email cost is calculated using the following rules for more information, refer to shopify email cost any additional email costs are added to your shopify bill for the previous month as marketing emails. for further details about the cost of each email activity, click view details in the billing section of your shopify admin if your business is located in a canadian or american jurisdiction where shopify has a business presence, then shopify is required by law to charge applicable taxes on your subscription. shopify charges taxes only where required to do so by the tax authorities of your jurisdiction. these taxes are related to your shopify subscription and are not influenced by the products or services you sell shopify is a canadian company operating in canada with a presence in the following us states and districts if your store is located in canada or in any of the listed states or districts, then your subscription will be charged applicable taxes hstpstgst or statecountymunicipal. if your store is located outside of canada or the states and districts where shopify has a presence, then taxes are not applied to your subscription charge the taxes appear on a separate line in your bill if you live in a region where shopify is required to charge taxes on any of your account charges, these charges appear in your shopify invoice if your store is located in singapore, then starting december 2019, you'll be charged goods and services tax gst on your shopify fees. this charge will be reflected on your monthly shopify bills. at this time, you can't provide your gst number to be tax exempt if your store is located in europe, then you need to either provide a value-added tax vat number or indicate that you don't have one in the vat number section, provide your vat information shopify verifies your vat number through vat information exchange system vies, and changes its status from pending to verified once the verification is complete if your store is located in ireland, then you're charged 23 vat on your relevant shopify fees. this charge is reflected in all your monthly bills after june 1, 2019 if your store is located in south africa, then in 2020 you'll be charged 15 value-added tax vat. you can choose to either provide a vat number or indicate that you don't have one if your store is based in australia, then australian goods and services tax gst applies to your shopify subscription and any shopify shipping labels at a rate of 10. however, shopify does not collect gst on your payments if you register for australian gst and add your australian business number abn to your shopify store your abn is an 11 digit number used by the australian government to identify your business. if you're registered for australian gst, then add your abn to qualify for gst exemption. adding your abn to your shopify store and registering for australian gst are both necessary to qualify for gst exemption on your shopify subscription if your store is based in new zealand, then as of july 1, 2020, shopify charges a 15 goods and services tax gst to your shopify bill. however, if you register for new zealand gst and add your inland revenue department ird number to your shopify store, then shopify doesn't collect gst on your payments your ird is an 8 or 9 digit number used by the new zealand government to identify your business. if you're registered for new zealand gst, then add your ird number to qualify for gst exemption you can add your ird number before july 1, 2020 to prepare your business for the change. adding your ird number to your shopify store and registering for new zealand gst are both necessary to qualify for gst exemption on your shopify subscription credits to your account are grouped in the following categories credits are applied to your next bill in the associated category. credits from one category can't be applied to another credits can only apply to future bills. credits can't be applied against current subscription or transaction charges from your shopify admin, click settings billing review your available credits in the credits section if you have credit available in any credit category, then it is shown in the credit category table.;;

you can find your bills on the billing page of your shopify admin. the billing page includes an overview of your recent bills. you can click on a recent bill to view your detailed bill, or to download your bill for your records the store owner and staff with the view billing and receive billing emails permission receive bills by email, along with billing related notifications your bill includes four types of charges subscription shows the charge for your store's shopify subscription plan. if you switch your store to a lower subscription plan within a billing cycle, then a subscription credit is applied in this section apps shows app charges associated with the bill. app charges are set by the app developer. app developers can charge for apps with recurring fees, usage fees, and one-time fees. if you have an issue with an app charge, then contact the developer for help shipping shows charges for your shipping labels and adjustments made during your billing cycle transaction fees shows transaction charges associated with the bill. you are charged transaction fees if you are not using shopify payments the bill subtotal, tax charges, and total appear at the bottom of the bill you can download a detailed version of each bill as a pdf. your bill is split into two main sections the overview shows the total amount for the bill and how it's divided among your subscription, apps, other charges, and taxes. you can view the billing periods and other details like the store name, payment method, types of charges, and more. the overview includes notices about important actions related to your bill, like an upcoming payment that's due, or if you live in a region or country where you need to account for reverse charge vat if your store is on the shopify plus plan, then from your billing store you can view the charges for all of the stores in your organization if you print your detailed pdf bill, you can save paper by printing only the overview page. choose page one as the print range in the print dialog to only print the overview page a billing cycle is the length of time between bills. you can change this time interval, but you can't choose a specific day of the month to receive your bills. bills are issued using the utc time zone shopify has a few different billing cycles shopify has both recurring charges and one-time charges. make sure that you understand the different recurring or one time charges that can appear on your bills. one-time charges, such as the fees you pay for registering a domain or for purchasing a theme, appear on a separate bill the following types of recurring charge can occur on your regular monthly bill you can receive individual bills for the following one-time charge types if your business is located in a canadian or american jurisdiction where shopify has a business presence, then shopify is required by law to charge applicable taxes on your subscription. you also see a taxes calculation based on your location you can see the taxes on a separate line in your bill if you live in a region where shopify is required to charge taxes on any of your account charges, these charges appear in your shopify invoice in addition to monthly subscription billing, shopify also issues bills throughout the month according to your plan-based billing threshold. billing thresholds are dollar values that trigger billing whenever the cost of your account activity exceeds its threshold amount you receive a bill whenever the total of your transaction fees and other outstanding charges exceeds your account's threshold. monthly subscription fees are included in your running total, but they are not included in threshold bills if you have any transaction fees or other charges during your current billing cycle, then your store's threshold appears in the bills section of the billing page in your shopify admin. if you have no transaction fees or charges, then your store's threshold doesn't appear if you reach your billing threshold and you're issued with a bill, you can continue to buy shipping labels until the total reaches 110 of your threshold. no further purchases can be made until you pay for the issued bill. for example, if your threshold is 400, and your account's activity reaches 400, then you'll be issued a bill. you can still purchase shipping labels until your account activity reaches 440 110 of 400, but any more purchases after that can be made only after you've paid your bill of 400 to learn more about how you're billed for shipping labels, contact shopify support charges triggered by your billing threshold appear in the billing history section of the billing page in your shopify admin if your store uses a third-party payment provider, then you're billed either when the total of your store's fees and charges including recurring charges for any apps that you have installed exceeds one of your store's billing thresholds, or at the end of your 30-day billing cycle. you can view your store's billing thresholds in the bills section of the billing page in your shopify admin your first bill doesn't include transaction fees, but your second bill includes all transaction fees incurred up to that point if your store uses shopify payments, then the credit card processing rates are deducted from your orders automatically. for any other outstanding charges, including recurring charges for any apps that you've installed, you're billed either when the total of your outstanding charges exceeds one of your store's billing thresholds, or at the end of your 30-day billing cycle, whichever comes first you can view your store's billing thresholds on the billing page in your shopify settings.;;

your bills are paid using your primary payment method. available payment methods include credit card and verified bank account verified bank accounts are available only to shopify plus merchants in the united states. your credit card needs to allow for recurring payments. at this time, you can't use debit cards to pay for shopify you can view any extra charges that will be included in your upcoming bills in the billing settings page in your shopify admin. to learn more about how you're billed for these charges, refer to about billing thresholds from your shopify admin, click settings billing in the bills section, click view details if your store is on the shopify plus plan, you can view your upcoming bill on your billing store in the bills section, under recent bills, click view all billing history your bill shows all charges against your shopify account including subscription fees, app charges, transaction fees, etc on the account summary page, click view full statement select a time frame using the date picker to view all charges within that time frame if you want to view or save your billing history, then you can export bills to a csv file in the bills section, click view all billing history you can export bills in three ways select a csv file format, then click export invoices you receive the csv file in an email sent to the email address that is associated with your login depending on which region you are in, you can use the following payment methods to pay your shopify bills you can pay for your shopify bills one-time or recurring using a valid credit card or co-branded credit-debit card from mastercard, visa, or american express. at this time, you can't use standard debit cards to pay your shopify bills if you are based in france, then you need to use a credit card or a deferred debit card to pay for your shopify subscription. if you are unsure which type of card you have, then contact your bank if your store is based in the united states and you have sufficient funds in your shopify payments account balance, then shopify balance is selected as your default payment method for theme purchases and one-time app purchases. if you want to pay recurring charges using shopify balance, then you must enable it in your billing settings if the charges exceed the funds in your shopify payments account balance, then the payment is not taken from your balance. in this case, the full amount of the bill is charged to the credit card that you have on file you can pay for your shopify bills one-time or recurring using paypal. when you pay for your bills using paypal, you can use paypal balance, bank accounts, debit cards, or credit cards that are associated with your paypal account if you're based in the united states, you can't use paypal to pay your shopify bills at this time if you're based in the united states, are on the shopify plus plan, and have a usd bank account that accepts automated clearing house ach debits, then you can verify your account to serve as your primary payment method. check with your bank to see if your account accepts ach debits your billing information includes your credit card number and your billing address. if you need to update your billing information, then you can access it from the settings menu in your admin most of the fees charged by shopify are recurring payments. recurring payments occur on a regular cycle. these billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day if your credit card number changes, then make sure that you update it in your shopify account in the payment methods section, do either of the following verified bank accounts are available to shopify plus plans only adding or replacing a bank account is a two-step process. then you verify your bank account if necessary, from payment method type, select bank account enter the account and routing numbers for the bank account that you want to verify enter the store owner's name, and designate the account type as private or business by clicking start verification, you authorize shopify or its agents to deposit and withdraw money from your bank account using the automated clearing house network ach to verify your account and pay your bills in 1 to 3 business days, shopify deposits two small amounts less than 1.00 to your bank account. after these deposits are made to your account, you need to verify your bank account in the payment methods section, click complete verification enter the two amounts that were deposited in to your bank account if you want to make the verified account your primary payment method, then check make this bank account my primary payment method you cannot make your bank account the primary payment method if shopify balance is available to you and enabled if verification is successful, then the bank account is listed in the payment methods section if the verification fails, then a message appears above the failed bank account that states that verification for your bank account was unsuccessful. you can either replace or remove the failed bank account. contact your bank to learn more before trying again.;;

you can add staff with permissions for your staff to log in to your store and complete tasks like adding products or managing orders. you can also add collaborators for shopify partners to work on your store and use permissions to control what sections of your store they can access permissions help you manage what your store's staff can do in your shopify admin and point of sale pos. permissions let you delegate, and assign the level of access that your staff needs to do their jobs effectively the pricing plan that your store is on determines how many staff you can add in addition to the store owner;;

you can log in to shopify on desktop, or by using the shopify app for iphone or android if you enter an incorrect password during login, then you'll be asked to verify that you are not a robot on your next login attempt. you'll also be asked to complete verification steps if your browser is in private or incognito mode, or if you cleared your browsing history since your last login to shopify. you need to wait for all images to load in each verification step before you click verify for information about resetting your password, see resetting your password. if you forget the email use to log in to shopify, then contact support enter your store domain or your custom store domain and click next if you've forgotten your store name, click forgot store and enter your email address. you'll receive an email with a list of all stores associated with that email address enter your email and click continue enter your password and click log in if you've logged in to your store on the same device before, then your store might already be listed on the login page. in that case you can log in by selecting your store, and you won't be prompted again to enter your email address if you have multiple shopify stores linked to an email address, then enter the domain ending in url that you want to log in to, and then tap log in if you've forgotten your shopify account password, then you can tap log in and forgot password? to reset it the account that you've just logged in to is now the active account. to see the information for a different account, you can switch accounts to see the information for a different logged in account, you can switch accounts.;;

shopify emails each bill to the store owner, and staff with the view billing and receive billing emails permission. you can view your bill history, as well as your upcoming bill date and any outstanding charges on your account, from the bills section of the billing page in your shopify admin.;;

from the billing page, you can manage your billing information and method, as well as access bills and fees.;;

you can change the way that currencies are shown on your store to make it easier for your customers to read the amounts there are four different currency formats that are used in different parts of your store you can show currency amounts in a few ways currency formats that are rounded will be rounded up if the decimal number is 50 or greater, or rounded down if it is not regardless of what currency format you choose, your store's checkout will always show decimal places in the store currency section, click change formatting in each of the fields, replace amount with the currency format that you want to use from the options table;;

a transaction that is not authorized by a customer is referred to as fraudulent. a fraudulent transaction can result in a chargeback, which can cause you to lose money. shopify's built-in fraud analysis uses machine learning algorithms to help bring suspicious orders to your attention. you can investigate a suspicious order in several ways the ip address from which an order was placed is a good indicator of potential fraud if you've answered yes to any of the questions, then you should probably contact the customer to verify the authenticity of the order you can use the following free tools to quickly look up the geographical location, isp, and other information about a specific ip address you can find the ip address that is associated with the order in the fraud analysis section of the order detail page calling the customer is always a good idea. you can also use a service such as url to make sure the phone number is located in the same area code as the billing address. fraudulent customers often use invalid phone numbers. if someone answers the phone, then ask them some simple questions about their order and see how they respond. do they know the addresses, phone number, email, and name they used? are they struggling to give you simple pieces of information searching for the email address on google or another search engine can show if the email address was used in documented fraud attempts. you might also be able to find social media posts or other information that ties the customer to the email address a fraudster is likely going to provide a shipping address that does not match the billing address. you can use google maps to map out addresses and visualize the distance between them. if the distance between two addresses is significant different continents, for example, then the order is fraudulent. keep in mind that legitimate shoppers sending a gift or buying on behalf of someone else might have different addresses are there multiple orders with different billing addresses located in different states, with different names, but sharing the same shipping destination? this is usually a sign of fraudulent orders. proceed carefully, and contact the customers using the information provided at checkout if you receive an order which is substantially higher than normal, then you should verify the customer's identity you can also install various apps to help reduce the chance of fulfilling fraudulent orders. there are many available in the app store that serve unique purposes to block users who try to make repeat fraudulent orders, you can use shopify's fraud filter app shopify flow is only available on shopify plus plans you can create workflows using flow to notify you when suspicious orders are created.;;

if you accept credit cards on your store, then it's likely you need to deal with chargebacks or inquiries. when a cardholder has an issue with a charge on their credit card, they can contact their bank to dispute the charge. the bank then makes a chargeback or inquiry. the cardholder can be one of your customers or someone who believes that their card was used on your store without their permission if the cardholder's bank makes a chargeback, then the bank takes the disputed amount from you right away. the cardholder's bank also takes a chargeback fee from you. if the cardholder's bank makes an inquiry, then they don't take the disputed amount or a fee right away you can try to resolve the chargeback or inquiry in a few ways. often, the company that issued the cardholder's credit card reviews any evidence and then resolves the chargeback in either your favor or the cardholder's favor. if you win the chargeback, then you get the disputed amount back, and shopify refunds the chargeback fee. if the cardholder wins the chargeback, then the disputed amount is returned to the cardholder if you're using shopify payments and you're issued a chargeback, then the amount is deducted from your next available payout if you're using shopify payments and your payout doesn't have enough funds for a return, then there are different outcomes depending on where you are located. austria, denmark, germany, hong kong, ireland, italy, netherlands, singapore, spain, sweden, new zealand, and the united kingdom, the remainder of the refund is deducted from the next payout until the refunded amount is covered united states, canada, and australia, the balance is debited from your bank account on the day of the payout this is the typical process for a chargeback if you win the chargeback, then the cardholder's bank returns the disputed amount to you, and shopify refunds you the chargeback fee. if the chargeback is a partial win, then the cardholder's bank returns some of the disputed amount to you, and shopify still refunds you the chargeback fee. if the cardholder wins the chargeback, then the disputed amount and the fee isn't returned to you shopify is not liable for chargebacks occurred when using our platform. shopify is not involved in the decision making of chargeback outcomes when a bank sends you a chargeback, they also charge you a processing fee. if the chargeback is resolved in your favor, then shopify refunds this fee. the following list provides a breakdown of the processing fee by country or region this is the typical process for an inquiry if the inquiry is closed in your favor, then the disputed amount is returned to you. if the cardholder wins, then the credit card company takes the disputed amount and a fee from you you can help to resolve a chargeback or inquiry in the following ways you can talk to the customer who made the order by phone or email to see if you can resolve the issue. if the customer agrees that the chargeback isn't necessary, then the customer must contact their bank and ask them to drop the chargeback. you should also submit evidence that shows that the customer agreed to drop the chargeback after the cardholder's bank makes a chargeback or inquiry, you have a limited time to submit evidence that the charge was valid. the amount of time that you have to submit evidence depends on the credit card company and the reason for the chargeback. check with the credit card company to find out the chargeback time limit the type of evidence that you should submit depends on the reason that the cardholder asked for a chargeback or inquiry. keep your evidence relevant and to the point. consider including proof of customer authorization, service provided, or item delivery. you can also add your terms of service and refund policy. if you are adding any document or images, then make sure you have formatted them clearly so that they can be viewed without zooming or cropping if you use shopify payments, then shopify collects evidence and sends a response to the credit card company for you on the due date. you can add additional evidence to the response before the due date. the due date is 7 to 21 days after the chargeback or inquiry is filed if you're using a third-party payment provider, then you should contact your provider to find out how to send evidence to the credit card company if you think that a chargeback is justified, then you can accept it by not submitting any evidence. the disputed amount is returned to the customer, and you aren't refunded for the chargeback fee if you think that the reason behind an inquiry is justified, then you can issue a full refund for the order to end the inquiry. if you issue a partial refund, then a full chargeback can still occur. if you issue a full refund, then the cardholder won't be able to initiate a chargeback the type of evidence you should send to the credit card company to resolve a chargeback or inquiry depends on the reason that the customer gave for the chargeback or inquiry. a customer might dispute a charge for one of the following reasons the chargeback is marked as fraudulent if the cardholder didn't authorize the charge. this is the most common reason for a chargeback and can happen if the card was stolen to deal with a fraudulent charge, you can try to contact the customer who placed the order. the customer might have forgotten about the purchase, or the purchase might have been made by a spouse, friend, or family member. if the customer agrees that the charge was justified, then you should tell them to contact their bank and say that they want to drop the chargeback. you should still submit evidence to the credit card company, including the statement where the customer said they would drop the charge if you think that the customer is mistaken or not telling the truth, then you should submit the following evidence to the credit card company if you want to examine all of your orders before they are fulfilled, then you can capture payments manually. capturing an order's payment manually enables you to view the full fraud analysis for an order before you make the decision to fulfill the order and accept the payment. by reviewing high-risk orders, you can avoid potential chargebacks. fulfilling high risk orders can result in a higher number of chargebacks. if you receive a high number of chargebacks then payment processing will be disabled and you might be removed from shopify payments credit card companies can reverse funds for stolen cards after orders are fulfilled. shopify helps you to gather evidence for any disputed charges. however, the decision to reverse funds is made by the bank that issued the credit card, not by shopify. shopify does not cover charge reversals from banks the chargeback is marked as unrecognized if the customer doesn't recognize the merchant name or location on their credit card statement to deal with an unrecognized charge, you should try to contact the customer. sometimes the customer might have forgotten about the purchase, or the purchase might have been made by a spouse, friend, or family member. if the customer agrees that the charge was justified, then you should tell them to contact their bank and say that they want to drop the chargeback you should still submit evidence to the credit card company, including the statement where the customer said they would drop the charge. you could include some of the following pieces of evidence the chargeback is marked as duplicate if the customer believes that you charged them twice for the same product or service if you didn't charge your customer twice, then you should try to get in touch with them. you can show them that the two charges were for separate products or services. if the customer does not drop the chargeback or inquiry after you talk to them, then you need to submit evidence that the two charges were for separate products or services. if you did charge your customer twice for the same product or service, then you have to accept the chargeback the chargeback is marked as subscription canceled if the customer believes that you charged them for a subscription after it should have been canceled. it can also mean that the customer expected a reminder before each recurring charge but didn't receive one to resolve the chargeback, you should get in touch with your customer. it's possible that you can explain the misunderstanding, or come to an agreement with the customer. if you come to an agreement, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also send evidence of this conversation to the credit card company if you think the that customer didn't cancel the subscription before the charge, then you should submit evidence to the credit card company that proves that the customer canceled their subscription after the last charge. if you did charge your customer after they canceled their subscription, then you have to accept the chargeback the chargeback is marked as product not received if the customer believes that they did not receive the goods or services they purchased you should try to get in touch with the customer first to figure out the problem. if you can resolve the problem with your customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also include evidence that the customer agreed to drop the chargeback in the response you send to the credit card company if you can't resolve the issue with your customer, then you should submit evidence to the credit card company that proves that the customer received the product or service before the chargeback was made. the chargeback is marked as product unacceptable if the customer feels that the product was received but was defective, damaged, or not as described start by trying to get in touch with the customer. if you can resolve the problem with the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also send evidence to the credit card company that the customer agreed to drop the charge. if the customer didn't try to return the product or cancel the service before the chargeback was made, or if you provided the customer with a replacement product or service, send evidence of that as well whether you resolve the issue with the customer or not, you should still send any relevant evidence to the credit card company. the chargeback is marked as credit not processed if the customer informed you that the purchased product was returned or that the transaction with you was canceled, but you have not yet refunded or credited the customer you can't issue a refund after a chargeback has been made, but you might be able to explain the situation or figure out another way to solve the problem. if the customer asked for an inquiry, then you can issue a refund. if you can resolve the problem with the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback or inquiry. you should also send evidence to the credit card company that the customer agreed to drop the chargeback if you can't resolve the issue, and you think that the chargeback is not valid, then you should send evidence to the credit card company that you either gave the customer a refund before the chargeback or inquiry was made, or that the customer was not entitled to a refund. a chargeback is marked as general if it doesn't fit into one of the other categories to resolve a general chargeback, you should start by trying to contact the customer so you can figure out what the problem is. if you can solve the problem for the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also send evidence to the credit card company that the customer agreed to drop the charge if the customer doesn't want to drop the chargeback, then you should send evidence to the credit card company that the charge was valid.;;

when a customer makes a payment using a credit card, the payment information needs to be captured and sent to their bank for processing. if you are using shopify payments or another credit card payment provider, then you'll need to decide how to capture payment from your customers. you can configure your settings to automatically capture payment at the time of the sale, or manually capture payment later. if you set up manual capture, you will have to capture payments from the orders page in your admin all credit card payment providers have an authorization period to allow a charge to be made to a customer's credit card. the authorization process first checks that the credit card is valid, and then that the card has enough funds on it for the transaction the authorization period will end after a certain amount of time. the length of the authorization period depends on your credit card payment provider. you need to capture a payment within the authorization period to collect money for your order shopify payments provides an authorization period of 7 days when you capture a payment made in a foreign currency, the amount is converted using the current conversion rate and not the rate at the time of authorization. the amount that is authorized is the maximum amount that you can capture. manually capturing a credit card payment creates a time gap between when the credit card was authorized and when the payment is captured. this means that you might lose money depending on currency fluctuations extended authorization periods are available only to stores on the shopify plus plan that use shopify payments merchants using the shopify plus plan have extended authorization periods when certain credit cards are used at checkout extended authorization periods differ, depending on the issuing bank of a credit card. some cards might not support extended authorization periods, so you should monitor your orders page for expiring authorizations starting october 21, 2020, if you manually capture a payment after the standard seven day period, then a 1.75 charge will apply to the transaction in addition to standard credit card fees if you have a payment that wasn't captured within seven days and you don't want to incur this fee, then cancel the order and create a new one. the authorization expiry date is displayed on the orders page to avoid extra charges, ensure that you capture payments within seven days. authorization periods and transaction fees are subject to change most merchants set their stores to capture credit card payments automatically. this allows the store to automatically charge customers' cards before the authorization period ends, which saves time when processing orders in the payment capture section, select automatically capture payment for orders if you allow customers to purchase a product that is not available, then you need to refund the order in the payment capture section, select manually capture payment for orders optional if you use shopify payments and you want to receive emails before the authorization period for each order ends, then check send a warning email when authorizations are close to expiring. if you select this option but you don't use shopify payments, then you won't receive warning emails you need to capture payment for an order before the authorization period ends to receive any money from that order.;;

some customers don't want to pay for their orders using a credit card. these customers can still place their orders online if you set up a manual payment method. when your customers use a manual payment method, you can arrange to receive their payment in a way that works best for them. you can send an invoice to your customer. after you receive the payment, you can then manually approve the order common types of manual payments include cash on delivery cod, money orders, and bank transfers. if your store and your customers are based in canada, then you can accept email money transfers you aren't charged transaction fees for manual payments. the advanced cash on delivery app, which offers additional features, is installed automatically to shops based in india using indian rupees inr as their default currency. unlike the manual payments cash on delivery option, there is a transaction fee applied to purchases made using this app. you can disable the app and resume the standard cash on delivery option in your payment settings orders that accept manual payments are marked as unpaid on the orders page. after you receive payment for a customer's order, you can mark the order as paid on the order details page and fulfill the order as you would if they had made an online payment to get started with manual payments, you can use a suggested manual payment method, or create a custom manual payment method you can choose from a list of suggested manual payment methods on the payment providers settings page in your shopify admin in the payment providers section, select one of the available manual payment methods in additional details, enter any information that you want shown next to the payment method in your checkout in payment instructions, enter the instructions that you want your customers to follow to pay for an order. these instructions are shown on the order confirmation page after a customer completes their order when you enter this information, check with your bank or delivery service to find out exactly what a customer must do to complete the payment click the activate payment method button in the payment providers section, select create custom payment method in custom payment method name, enter the name of your payment method the following names are reserved by shopify and can't be used in payment instructions, enter the instructions that you want your customer to follow to pay for the order. these instructions are shown on the order confirmation page after the customer completes their order a customer using a manual payment method sees the name of the payment method and the instructions to complete the payment on the order confirmation screen if you want to allow pre-orders for products, then you need to manually capture payments if don't want to support a certain type of manual payment anymore, then you can deactivate the manual payment method at any time in the manual payment methods box in the payment providers area, click edit next to the manual payment method that you want to deactivate click the deactivate payment method button click the deactivate payment method button again to confirm after you deactivate a payment method, you can reactivate it at any time from the manual payment methods drop-down menu in the manual payments section when a customer makes an order using a manual payment method, the order is marked as pending on the orders page. after you receive payment for the order, you need to manually mark the order as paid. refer to accepting payment for steps to mark an order as paid.;;

this section provides you with some general guidance on using csv files. if you need details about using csv files with products, then see importing and exporting products. if you need details about using csv files with inventory, then see exporting or importing inventory with a csv file csv stands for comma-separated values, a file format .csv for spreadsheets. you can use csv files to import and export products, customers, inventory, orders export only, and discounts export only they can be useful in many situations, such as when you are switching to shopify from another ecommerce platform, need to import a list of customer accounts, or want to upload products by using a spreadsheet csv files might seem intimidating at first, but after you understand their format and how they work, you might decide to use them for a variety of tasks your csv files must use utf-8 encoding if you are updating a csv file export, then remember to confirm the utf-8 encoding to avoid generating unwanted special characters in your file. if you save your file after forgetting to confirm its utf-8 encoding, then your data will be corrupted when you upload it as a new spreadsheet. shopify can't recover corrupted files for you when importing content using a.csv file, there is a file size limit of 15mb per file for products and inventory, and 1mb per file for customer data. if your.csv files are larger than these limits, then you will need to import the information in batches to see more videos, visit our youtube channel in a csv file, each entry represents a cell in a spreadsheet, each line represents a new row, and each comma indicates where one entry ends and another one begins for example, the entries in this customer csv file look like this in a spreadsheet program shopify recommends that you use google sheets to work with your csv files. to use google sheets, you must import the csv file into the program. after you've made your changes, export the csv file to your computer. special characters don't always work correctly in csv files that are exported, edited with another spreadsheet program, and then re-imported into shopify when you export a csv file from your shopify admin, it opens as a.csv file in your computer's native text editor. you can also use an alternative text editor, but it's recommended that you use a spreadsheet program to view and edit your csv files instead you can download shopify's sample csv templates for products and customers on the google sheets page, click blank in the start a new spreadsheet section from the untitled spreadsheet page, go to file import... a csv file with utf-8 encoding is the only file format that can be used to import to or export from shopify locate and select the csv file that you want to edit in the import file dialog, select your preferred options under the import action, separator character, and convert text to numbers and dates sections from here you can edit your csv. when you are done, you can export it from google sheets as a.csv file when you are done viewing or editing your csv file in google sheets, you can export it as a.csv file to your computer your csv file will appear in your downloads folder if you don't have a spreadsheet program, then you can edit csv files using a text editor you should only use a text editor as a last resort. for example, use a text editor if there are formatting errors in your csv file and you cannot open it in a spreadsheet program most computers have text editors that can open csv files. you can also use a program like atom or sublime text to edit and debug your csv file to format your csv file in a text editor if you need to edit the settings for a large number of products, then you might want to do a bulk update. for this, export the products that need to be updated as a.csv file, then edit the columns shown in the table enter a non-zero value if variant requires shipping is set to true leave blank or set to zero if variant requires shipping is set to false or is blank when you've finished editing your.csv file, import it to your store. be sure to check the option replace any current products that have the same handle.;;

with the bulk editor, which is similar to a spreadsheet, you can edit multiple products and their variants at once from your shopify admin. you can also use the bulk editor to edit collections, customers, inventory, and online store blog posts and pages the web browsers chrome, firefox, and safari are recommended for using the bulk editor. the bulk editor works by adding parameters to urls. this can result in urls that exceed internet explorer's limitation for url length, so using ie to access the bulk editor might lead to errors. the other browsers do not have the same url limitation as ie the following instructions also work for collections, customers, inventory, and online store blog posts and pages. different properties are available for editing based on what you are modifying you can bulk edit products from the products page in your shopify admin to see more videos, visit our youtube channel from your shopify admin, click products using the check boxes, select each of the products that you want to modify. if you want to edit variants of just one product, then select only that product you can bulk select all list items on a page as well as every product in your store the bulk editor page displays the products that you selected and some of their editable properties in a table each column in the table represents a product property. each row in the table represents a selected product or variant the currently editing these fields area lists which product properties you are currently editing a list of editable properties appears click a property to add that property to the table for editing if you want to add multiple properties, then repeat this procedure click the x next to a product property to stop editing that property when you have selected all of the properties that you want to edit, you can click fields within the table to type new data or edit existing data you can use editing shortcuts to change multiple cells in the properties table at once click and type within a field in the table to edit the property column for that product or variant row. you can edit as many products and properties as you like click save to save all of the product changes that you've made using the bulk editor use the following shortcuts to navigate and edit properties in the bulk editor quickly;;

in many pages of the shopify admin, you can perform actions in bulk. for example, you can fulfill many orders, delete many files, or publish many products all at once you can use bulk actions on many pages of your shopify admin, including orders, customers, and products. this page includes a list of pages and their bulk actions use one of the following ways to select list items for a bulk action to select items one at a time, click the checkbox next to each item you want to select on a mobile device you can select up to 25 items click to select an item, then hold the shift key and click another item. this will select the first and last items you clicked and all items in between there is a master checkbox at the top of most item lists. you can click the master checkbox to select every list item on a page you can click the master checkbox to select every list item on a page. you can select more than 50 items for a bulk action click select all 50 items from your store performing bulk actions on 50 items can take a few minutes. if you have selected all list items for a bulk action, then wait for the bulk action to complete before making other changes select the list items that you want to perform a bulk action on select the bulk action in one of the following ways if you're deleting list items, then confirm your choice by clicking delete bulk actions can be used on the following pages of your shopify admin, each with its own set of available actions;;

you can use the image editor to edit and resize images that you want to use in your shopify admin before you edit your images, you should understand how the aspect ratio of your images affects how they appear on websites an image's aspect ratio is the ratio of its width to its height. for example, an image that is 200 px by 400 px has an aspect ratio of 12. an image that is 150 px by 450 px has an aspect ratio of 13 images can be different sizes and still have the same aspect ratio. to calculate whether images have the same aspect ratio, divide each image's width by its height, and then compare the results you can use shopify's product camera to take photos and videos of your products in the ideal aspect ratio, directly in the shopify app to see more videos, visit our youtube channel using a consistent aspect ratio for all the images of a particular type makes them display better side by side, because they all display as the same size. for example, if you want your product images to display as the same size within a collection, then they need to have the same aspect ratio you can use the image editor to crop your images to have the same aspect ratio you can use the image editor to edit product images you can't use the image editor to edit images in the rich text editor from your shopify admin, go to products all products click the name of the product that has the image that you want to edit in the media section, click on the product image that you want to edit you can crop an image to remove part of the image. this is useful when you want to display only a part of the image, or when you need to change the image's aspect ratio you might want to draw on an image to add a line, highlight part of the image, or add a design you can use the eraser to remove all or part of a drawing. the eraser doesn't remove anything from the original image you can resize an image to change its actual size resizing an image changes its total size. if you try to adjust the aspect ratio by resizing the image, then your image might be distorted. instead, crop the image to the aspect ratio that you want to use you can flip or rotate an image to change its display orientation. you can also tilt the image within its frame.;;

future publishing enables you to hide parts of your online store until a specific date and time. you can set up future publishing for products, collections, blog posts, and pages. your online store publishes the content at the dates and times that you specify verify that the date and time in the standards and formats section of your general settings is set to your time zone so that your products publish at the correct time in your shopify admin, go to products in the product status section, do the following in your shopify admin, go to products collections in the collection availability section, click the set publication date icon next to online store choose the date and time that you want the collection to publish to your online store in your shopify admin, go to sales channels online store click either blog posts or pages in the visibility section, click set visibility date choose the date and time that you want the item to publish to your online store;;

you can use keyboard shortcuts to move around your shopify admin more quickly some keyboard shortcuts work anywhere on your computer when you copy, your computer remembers information text or files so that you can place it somewhere else, move it, or duplicate it to copy, select text or a file and press ctrl c on a pc or command c on a mac when you paste, your computer reproduces the information text or files that you previously copied. the text or files will be placed in the window or text box where you are working to paste, press ctrl v on a pc or command v on a mac in many applications, you can use the find command to search for specific text. this command is available in most web browsers and word processors to find, press ctrl f on a pc or command f on a mac you can use keyboard shortcuts in your shopify admin to quickly move between pages or add items such as products, pages, and discounts. you can view a full list of keyboard shortcuts that work in shopify from your admin. to open the list of keyboard shortcuts, press the? key while browsing your shopify admin to close the list of shortcuts, press the esc key. keyboard shortcuts will work whether the list is open or not. you can also close the list of shortcuts by clicking anywhere in the shopify admin panel outside of the popup window most keyboard shortcuts require you to press multiple keys. to make sure that the keyboard shortcuts work properly the keys for the shortcut must be pressed in the order they appear in the list from left to right. for example, if you want to add a product shortcut a p , typing p a will not work the complete sequence of keys must be typed within about 1 second.;;

you can add tags to group, search, filter, and make bulk changes to items in the following sections tags aren't displayed to customers, but you can use tags to categorize products on your online store and organize search results for customers for example, at the end of the summer season, you can search for your products with the'summer' tag in your products page, and use a bulk action to hide them from your sales channels try using tags to group related items so you can view them all at once orders using a particular shipping method, customers who accept email marketing, or products from a particular manufacturer you can create a custom set of tags for each section in shopify where tags are used. when you create a tag in a particular section, it isn't copied to the other sections where tags are used. for example, you can organize orders by tags like packed or test, but use tags like tax exempt or wholesale to describe some of your customers. each type of tag corresponds to the section it can organize you can add a tag when you create or edit products, transfers, customers, blog posts, orders, or draft orders tags that are associated with orders and draft orders can have up to 40 characters. tags that are associated with products, transfers, customers, and blog posts can have up to 255 characters for example, approved and approved are the same tag. use only letters, numbers, and hyphens in your tags. letters with accents and other symbols can exclude search results you can apply up to 250 tags to each product, customer, transfer, blog post, order, and draft order you can add, remove, and view the full list of tags by clicking view all tags on a product, transfer, customer, blog post, order, or draft order details page try using tags for items you want to find quickly phone orders, customers who need support, or seasonal products you can remove a tag from products, transfers, customers, blog posts, orders, or draft orders you can remove a tag from the view all tags list on the product, transfer, customer, blog post, order, or draft order details page you add and remove tags on multiple products, transfers, customers, blog posts, orders, or draft orders using bulk actions on desktop. order tags can also be added and removed in bulk on mobile from your shopify admin, click products, transfers, customers, blog posts, or draft orders check the product, transfer, customer, blog post, or draft order you want to tag click the tags that you want to add or remove from your shopify admin, click orders check the orders that you want to add or remove a tag from click the tags to that you want to add or remove on the orders page, tap all orders tap the orders that you want to add or remove a tag from tap the tags that you want to add or remove you can search for a tag that you added to a product, transfer, customer, blog post, order, or draft order to help you find something. the search returns any results matching the tag. if you search a tag that is not added to anything, then no search results appear you can use tags to filter the lists on the products, transfers, customers, blog posts, orders, and draft orders pages. you can also use product tags to filter the list of variants on the inventory page to filter orders by tag, refer to filter your orders you can filter the list by one tag at a time or enter a syntax in a list's search field to filter by multiple tags there are more ways to use tags and stay organized;;

you can use productivity tools to speed up many of the shopify admin tasks that you perform frequently. these tools help you build your brand, manage your store, and keep track of your orders and inventory. here are some of the tools and shortcuts available use csv files to import and export large sets of data to and from your shopify store use the rich text editor to edit products, collections, pages, store policies, and blog posts fulfill many orders at the same time, delete multiple files to clear space, and more edit multiple items at once to change price, product title, vendor, or many other properties use photo editors to edit and resize images that you upload to shopify schedule products, collections, blog posts, and pages to be published at a later date move through the shopify admin without using your mouse use a variety of free tools and templates to help build your brand and run your store better use tags to label products, transfers, customers, orders, draft orders, and blog posts send messages and leave comments on orders, draft orders, customers, and transfers without leaving the page use admin search to find specific orders, products, or customers in shopify.;;

with the shopify app, you can manage your store from your iphone or android. simply download the app and log in to your shopify account to get started running your business the shopify app works on android devices and ios devices including iphone, ipad, and ipod touch. the shopify app supports the following os versions if you have updated your device to ios 14 or higher and use third-party shopify apps, then you might need to enable cross-website tracking in your ios settings. cross-website tracking lets third-party shopify apps that you have installed in your shopify admin stay connected in shopify ping, shopify point of sale, and the shopify mobile app to enable cross-website tracking, complete the following steps download and install the shopify app that is designed for the operating system on your device or computer from the shopify app, you can see how your store is performing, manage your orders, and update your catalog. notifications let you know when a new order comes in or somebody mentions you in a timeline comment. you can even capture payments and create fulfillments from the app.;;

the term phishing describes identity theft scams involving phony websites and emails or other messages. the goal of a phishing attack is to gain access to your account and sensitive information. an attacker can create their own website that mimics a reputable one or send you a message that seems to come from a trusted source. phishing messages can come from a fake account or an account that has been hacked if you believe you have shared personal information through a suspicious channel and your information and identity is at risk, then follow government guides a phishing message might ask you to complete the following tasks malware malicious software such as worms, trojans, bots, and viruses can infect your computer or mobile device if you take any of these actions. after your device is infected, an intruder can gain access to your personal information phishing scams can also include direct requests for personal information, such as your bank account credentials phishing scams might ask you to provide the following personal information even a request for you to enter your email address and reset your password can be dangerous forward any phishing messages that you receive to shopify's safety inbox at email. by building a record of attacks directed at merchants, shopify can work to better protect you and your information you can protect yourself against phishing by understanding the warning signs. read messages carefully no matter who they appear to come from and scrutinize websites no matter how familiar they seem although phishing can be well researched and tailored to you and your business, general language is a hallmark of phishing scams. be wary of messages that seem to come from an organization you trust but that open with vague statements such as dear account holder likewise, if a message promises an important business or financial opportunity but doesn't include enough detail for you to confirm that the sender knows you, then it might be a scam pls contact me asap regarding a possible late relative's inheritance. sophisticated attackers can gather enough information from your online presence to create a message that could plausibly come from a real contact hi georgia, i just wanted to update you. here is a spreadsheet of our current wholesale prices url i hope you were satisfied with the last batch of shirts! please let me know if you have any questions or concerns to send an attack, they can hack into your contact's business account or create a phony personal account. for example, if the username for your contact julia's personal email is juliachan3857, then an attacker might send an email from an account with the username juliachan9665. this form of attack depends on two factors criminals don't take content style guides as seriously as professional web content writers. as well as typos and grammar errors, variations in the following categories within a single page can show that a website is fraudulent watch for time-sensitive requests that try to scare you into acting without thinking. for example, shopify won't send you a message saying similarly, watch for messages making offers that seem too good to be true, such as a 90 discount from a travel company available only if you act now phishing attempts can include urls that appear legitimate if you don't look too closely. many phishing attempts use urls that have been deliberately chosen to resemble a url that you're already familiar with. as shown in the table below, if you normally buy swimming attire from example apparel at the legitimate url and you receive an email with a link to the fake url, then you can tell that it's a phishing attempt the real url directs you to a site at the domain url, which is owned by example apparel, and the phony url directs you to a malicious site at the domain url, which is likely owned by criminals speak to the supposed sender of a suspicious message in person or over the phone and resolve concerns about a webpage by talking to someone at the organization if you contact the sender by phone, then use a number you have on file or that appears on multiple reputable online sources. for example, if you receive a suspicious request for information from your tax agency by email, then call the agency at the number on last year's tax return. don't call a number that appears on a suspicious website or email when you connect to any website where you could be asked to enter a username and password or other sensitive data, check that a lock icon appears beside the url in your browser the lock icon tells you that the connection to the site is encrypted using the protocol. urls for encrypted connections start with rather than connections that use send data in plain text, meaning it can be intercepted en route and read before clicking a link to anywhere you expect to enter information, make sure that the url starts with don't interact with attachments, links, or forms unless you are expecting them and know what they contain. not only can they redirect you to a malicious site designed to steal your information, but they can also infect your device with malware when link text is a url, make sure that it matches the url in the link itself. for example, a link written out as url in the body of an email might direct you to a phishing page at another url many phishing attacks try to take advantage of online banking. if you receive a suspicious email from your bank with a special offer for a line of credit, then don't click the link. instead, enter your bank's url manually in a new window and see if the offer shows up in your account dashboard public wi-fi is convenient when you're on the go, but it provides many different ways for criminals to gain access to your information. you can reduce your risks by taking steps to protect yourself and your data an attacker can create their own unencrypted wi-fi hotspot that is named like a reputable one in the same area, such as the network in a coffee shop. if you connect to the phishing hotspot, the attacker can direct you to their own page, where you can be exposed to malware or asked to enter private information before connecting, make sure that the hotspot you plan to use is legitimate. if you can't see the hotspot name posted in an obvious place, then ask an employee even if you have connected to a legitimate public wi-fi hotspot, then you can still be at risk by being on the same network as an attacker. public wi-fi networks are much less secure than private networks like the one at your home or office protect yourself by turning off file sharing within your network and enabling your firewall before connecting. even with these precautions, it's still not a good idea to send or receive any sensitive content using a public wi-fi network a virtual private network establishes a secure connection between your device and the vpn company's servers. from there, the vpn servers relay your information to the internet. if an attacker gains access to the data you are transmitting and receiving through a public wi-fi hotspot, then the data is encrypted and not useful to them techradar and pc mag are good places to start if you want to learn how to choose a vpn without a vpn, the most secure option is to avoid transmitting sensitive information over public wi-fi personally identifiable information pii consists of data that could be used to identify a particular person, or even impersonate them. if you provided personally identifiable information through a suspicious channel, or your shopify account was compromised, then refer to guides from your government, such as this information from the canadian and united states governments;;

if you decide to include an about us page in your online store content, then you can use it to tell the story of your business to your customers and help them connect to your brand you don't have to name the page about us. instead, you can add a title that is more meaningful to your business, such as our story, values, or even something more direct, like fair trade commitment when writing your about us page, consider the following goals don't worry about getting your about us page perfect. as your business grows and changes over time, you can update this page with content that's relevant to your customers when you write your about us page, you should include the information about your business, products, or customers that will motivate your customers. you don't need to include everything about your business, but consider whether any of the following examples would make a good addition to your about us page don't forget to include a specific request for your customers that matches the goal of the page, otherwise known as a call-to-action. for example, you might have a newsletter sign-up form or social media follow buttons on the page to see more videos, visit our youtube channel after you write a draft of your about us page, you might want to ask someone else to read it, offer you feedback, and look for any writing errors. when you're ready, you can add a page to your online store to share your story with customers from the shopify app, tap store in the sales channels section, tap online store enter a title and content for the page under visibility, select when the page should be published. by default, your new webpage is visible when you click save. select the hidden option if you want your new webpage to be hidden from your online store, or click set a specific publish date to control when your webpage is published after you create your about us page, you need to add a link to it from your online store navigation so that it appears in a menu.;;

whether you're launching a new product, building a web presence for your retail location, or starting a dropshipping business, when you're trying to sell online you have an important problem to solve how do you get customers to find your store? people who find your online store in a search engine are probably looking for products like yours, so they are more likely to buy something. you can use search engine optimization seo to improve the search engine ranking for your store and help customers find your products adding keywords for seo to your shopify store optimizing your site structure for search engines finding and submitting your sitemap hiding a page from search engines frequently asked questions about seo;;

if you have a shopify online store, then you can create webpages in your shopify admin. webpages contain information that rarely changes or that customers will reference often, like an about us page or a contact us page. learn more about what to include in an about us page you can also add a blog to your online store for content that you'll be updating regularly, or if you want to encourage feedback if you need help adding pages to your online store, then you can hire a shopify expert from the shopify app, tap store in the sales channels section, tap online store enter a title and content for the page be descriptive and clear when choosing your webpage title. the webpage title displays in the tab or title bar of browsers. it also appears as the page title in search engine results. under visibility, select when the page should be published. by default, your new webpage will be visible when you click save. select the hidden option if you want your new webpage to be hidden from your online store, or click set a specific publish date to control when your webpage is published optional to make a published webpage appear in your online store navigation, add a link to it in a menu the rich text editor displays text in the content field in the same style that it will display online. you can format your text and change the text color by choosing options in the rich text editor. you can also insert the following elements into a webpage learn more about the rich text editor to edit the html code for the page, click the show html button to view the html and make changes make sure that you click save whenever you make a change to the webpage content that you want to keep you can embed media on a webpage in your online store, including videos, gifs, and posts from your wordpress, tumblr, or blogger blog you can add a link to a webpage to direct customers to another webpage in your online store or elsewhere on the internet in the content field, enter text to transform into a link highlight the link text and click the insert link button enter a web address in the link to field. enter a descriptive link title to help with search engine optimization and accessibility you can add a google map for an address to a webpage in your online store. for example, it's a good idea to add a map to your about us page to show your retail location in google maps, enter the address you want to map click the share icon to open sharing options click embed map to create your embed code choose the map size you want, then copy the code in the text box. the code begins with iframe src and is a tag written in html which embeds the map click the title of the webpage where you want to display your map in the content toolbar, click the show html button to view html code for your webpage paste the code you copied from google maps into the content box. you can embed the map at the bottom of your webpage by pasting the code after any existing content, or elsewhere on your webpage click show editor to switch back to the webpage editor from the html viewer and preview your map you can edit a webpage in shopify if you want to correct typos, add new information, or make changes to content make your changes to the existing webpage content or settings visit the webpage in your online store to make sure the changes appear. you might have to reload the browser to view saved changes you can edit the way that your webpage appears in search engine results to help customers find your webpage and encourage them to click the link in the search engine listing preview section, click edit website seo in the page title field, enter a descriptive title. this title will display as a link in search engine results. you can enter up to 55 characters in the title enter a description for the search engine listing. make sure to include relevant keywords to help new customers find your link, and to include your business name. you can enter up to 320 characters in the description the page title and meta description have set character limits. if you enter more text beyond the character limit, then your page title and description will be shortened in search engine results. learn more about search engine optimization in the url and handle section, you can edit the web address. in most cases, you won't need to make changes to the web address. if you do make changes, then make sure that you set up url redirects from the old web address. the url can't contain any spaces. handles are used in theme design click the title of the webpage that you want to delete if you delete a webpage that you use in your store's navigation, then the associated menu item is also deleted. for example, if you delete a wholesale inquiries webpage that you use in a wholesale menu item, then both of them are deleted you can also use bulk actions to delete more than one page at a time you can control the webpages that are published to your online store using the actions drop-down menu in shopify. this lets you publish or unpublish many webpages at once, which is beneficial if you're coming to shopify from another ecommerce platform or website, or if you're uploading a series of pre-written documents check the box next to each webpage that you want to publish click the actions drop-down menu, then select publish selected pages. you should now be able to view your webpages on your online store add a link to your new webpages in a menu, so customers will be able to find them check the box next to each webpage that you want to unpublish from your online store click the actions drop-down menu, then select unpublish selected pages remove links to your webpages from menus.;;

the online store search is a fully featured, powerful tool for your customers to search across all of your store's products, articles, and pages you can use the same search query syntax to search your shopify admin searching tries to match terms in both their singular and plural forms matches results containing puppy or puppies treating singular and plural terms as equivalent is an example of stemming, where a word is mapped to its common lemma stem. shopify's stemming also takes into account the common stem of different words matches results containing leg or leggings if you want to search for a word based on partial pattern matching, then use prefix search the online store search includes typo tolerance, which finds correct matches for search terms that contain typos search results include matches that differ from the search term by 1 letter or that have 2 letters in a different order. the first 4 letters of a search term need to be entered correctly for typo tolerance to take effect typo tolerance isn't applied on search results for product tags and article tags. for example, if a customer searches for chocollate then they won't receive results based on tags such as chocolate or chocolates the following fields support typo tolerance typo tolerance is supported only for themes that use english as their theme language all search terms are by default and-ed together, so searching for yields results containing both artichoke and hearts. joining operators aren't necessary yields results containing at least one of artichoke or hearts searching for results without a term can be done by prefixing the term with a minus sign matches terms with artichoke, but not heart matches terms that begin with artich add a field name with a colon to your search term to narrow your search for that term to the specified field searches for titles that include the term artichoke searching for a misspelt word won't work when searching specific fields, since search looks for an exact match depending on the type of search, results can be based on different searchable properties placing a search term between double quotes searches for that exact word or phrase in one of the searchable fields matches a product with the title can of artichoke hearts, but not a product with the title canned hearts of artichoke the store's primary locale affects which search version you get the following table indicates which search behaviors are provided for the supported languages the japanese local supports search stemming and trigram search, but doesn't support typo tolerance for katakana, hiragana, and kanji, search will match any consecutive sequence of at least 3 characters kanjis can also be found in pairs of two products, pages, and articles need to have certain settings in place in order to be searchable to make a product searchable, do the following steps to make a page searchable, do the following steps to make an article searchable, do the following steps you can customize your theme code to change the way that search results appear in your online store. to learn more, refer to customizing search if you need help customizing search in your store, then you can hire a shopify expert.;;

although shopify does not have a vacation setting, there are two ways that you can temporarily close your store to the general public if you want to temporarily stop visitors from accessing your store, you can password protect your online store. password protection means that, without a password, customers will not be able to when a customer navigates to your site, they will see a password page and a message explaining why the store is temporarily closed learn how to enable and customize your password page in password protection for your online store pausing your store disables the checkout but keeps your store online and accessible to visitors. you can pause your store on the plan and permissions or plan page in the settings section of your shopify admin. learn how to pause your store in pausing or closing your store.;;

you can add menu items to your online store menus to build your store's navigation. menu items are links to products, collections, webpages, blog posts, policies, or other websites. you can also remove or edit menu items in most cases, you need to create an item before you can link to it. for example, you need to create a collection before you can add it to a menu you can view and change your online store navigation from the navigation page in your shopify admin you can add menu items to link to to see more videos, visit our youtube channel from the shopify app, tap store in the sales channels section, tap online store on the navigation page, click the title of the menu that you want to edit enter a title for the menu item. this title displays in the menu, and can include special characters or emoji click the link field, and then select a link type or enter a website address for an external website to create an email link, use the format mailto email if you selected a collection or all collections, then you can filter the collection with tags to display only the products that match all of the tags that you enter if you selected a link type, then select a specific destination. when you select home, the destination is automatically set to your online store's home page if you delete a resource that you use in your store's navigation, then any associated menu items are also deleted. for example, if you delete a collection that you use in the on sale menu item, then both the collection and the menu item are deleted click the title of the menu that includes the item in the menu items section, click edit beside the name of the item you can view the display order of menu items on the navigation page. the menu items display on your online store in the order that they are listed click the title of the menu that you want to reorder click and hold the handle icon beside the menu item, and then drag the menu item to another position you can remove a menu item to delete it from your online store navigation. when you remove a menu item that has items nested below it in a drop-down menu, the nested menu items are also removed and the drop-down menu is removed from your online store navigation click delete beside the menu item that you want to remove;;

you can use drop-down menus to group products, collections, or pages together and make it easier for customers to navigate your online store. for example, if you have a lot of products then you might want to add them to collections and then use a drop-down menu from the main menu to organize the collections. this can help a customer to find the type of products that they're looking for you can also add, remove, or edit menu items in drop-down menus, or in your online store's default menus you can view and change your online store navigation from the navigation page in your shopify admin in most cases, you need to create an item before you can link to it. for example, you need to create a collection before you can add it to a menu you can build drop-down menus by creating or moving menu items so that they are nested below a top-level item. the top-level item appears in the main menu on your online store, and the nested menu items appear in a drop-down menu. the top-level item can have up to two levels of nested drop-down menus all themes will display nested items as drop-down menus from the main menu, and some themes will display nested items as drop-down menus in other locations the appearance and location of the main menu and drop-down menus in your online store depend on your online store's theme. some themes will display an icon beside the name of a drop-down menu in the main menu to help customers recognize that a drop-down menu is there make sure that you update your theme so that it displays all three menu levels on your online store you can add a drop-down menu from any of the menu items in the main menu to see more videos, visit our youtube channel from the shopify app, tap store in the sales channels section, tap online store click the title of your main menu choose one of the menu items to be the header for your drop-down menu, or add a new menu item to be the header. if you don't want the header to link to anything, then you can enter in the link field when you add the menu item add menu items to include in the new drop-down menu. click add menu item, enter the name of the menu item, and enter or select a destination for the link click and drag the menu items to nest below the header item you can change the default main menu for most themes by editing the settings in the theme's header section.;;

url redirects can be used to redirect traffic from one web page to another. when you change a url on your shopify store, you can create a url redirect to ensure your customers can still find what they're looking for for example, if you delete a product, you can set up a url redirect so that when customers enter the url for that product, they are redirected to a similar product on your store if you want to create a lot of redirects, you can simplify this process using an app from your shopify admin, go to online store navigation in redirect from, enter the old url that you want to redirect visitors from only broken urls should be redirected. broken urls might load a page not found placeholder message, or 404 might appear somewhere on the page or in the page title. if the url still loads a valid webpage, then the url redirect won't work you can't redirect urls that begin with the following prefixes apps, application, cart, carts, orders, shop, or services in redirect to, enter the new url that you want to redirect visitors to. if you want to redirect to your store's home page, then enter the new url can be either a relative url for example, collectionshirts or a full url for example, url . to redirect traffic within your primary domain, use a relative url. to redirect outside your primary domain, use a full url you can manage your url redirect list in the following ways you can download and view a sample url redirect csv file to use as a template you can delete multiple url redirects at once by using the actions button. find out more about using bulk actions.;;

after you add products and create collections, webpages, store policies, or blog posts, you need to organize them on your online store so that customers will be able to find them you can view and change your online store navigation from the navigation page in your shopify admin. the appearance and location of menus depend on your store's theme if you need help optimizing your store navigation, then you can hire a shopify expert add, remove, or edit menu items in your online store set up drop-down menus in your online store;;

if a product has more than one variant, then you can split each variant into an individual product. for example, if a product has three color variants, then you can convert each color variant into an individual product that you can sell in your store add the product that you want to split to your import list from your import list, find the product that you want to split, and click more actions split product select how you want to split your products. for example, if a product has both color and size variants, then select color to split it into individual products based on color if you don't want to split all variants into separate products, click split manually and select the variants individually. for example, you can select the black and grey variants and extract only these two variants into new products when you create a new product, unused variants are disabled instead of deleted. you can enable a specific variant any time after you have split the product.;;

you can set up locations in your shopify admin to track inventory and fulfill orders more efficiently when you're selling or shipping products from multiple locations. if you use oberlo, then it's treated as a separate fulfillment location, and it appears in the app locations section of the locations page in your shopify admin. when you assign your oberlo products to this location, orders for the products are shown as being fulfilled by oberlo you don't need to enable locations in your shopify admin to use the oberlo location option. learn more about inventory locations all new products that you import from oberlo have the oberlo option selected in the fulfillment service section of the product details. you can manually update products that you imported from oberlo before the oberlo location option was available to set their location to oberlo when you import many products from oberlo into shopify at the same time, regardless of if they're new or existing products in your shopify store, you might see a delay before inventory quantities are up to date. for example, the products' inventory might display as sold out until the products are updated when you set locations for your products, you can see the location of each product on an order page. if the order contains products from more than one location, then products are grouped by location to make fulfillment more efficient after you've set oberlo as the location for products, orders that contain those products display oberlo next to the relevant product names in the order summary. you can click fulfill in oberlo next to these products to fulfill them from the oberlo orders page.;;

when you enable customer accounts, shopify stores password-protected information about a customer's identity, order history, and current order status. your customers' details, such as address information, will be pre-filled from the stored information during checkout. to use customer accounts you need to have the online store sales channel only one email address can be associated with a customer account at a time. you can change the email address associated with an account by editing a customer you can make customer accounts required, optional, or disable them altogether. when creating an account, customers are redirected to a separate account creation page. keep in mind that requiring customers to create accounts might decrease sales conversions to edit your customer account settings customers won't see the option to create an account or to log in during checkout. they'll have to manually enter their details at checkout, because fields won't be pre-filled. if the customer checks the save this information for next time box, then a browser cookie saves the customer's information for that store only customers can choose to create an account, but it's not mandatory to create an account to check out. if customers do have an account and they're logged in, then their address fields are pre-filled when they place an order. customers have the option to log in through the already have an account? log in link above the email entry field. clicking this link prompts a user to either enter their email address and password, create a new account, or continue to check out as a guest customers need to create an account, or have an account and be logged in to complete the checkout. this setting is useful if you're running a wholesale or members-only store, for example. address fields are pre-filled when the customer places an order selecting accounts are required doesn't remove the option for your customers to create accounts. to limit access to your store, you need to customize your store's theme if customers are logged in during checkout, then they can select one of the addresses that they used recently. alternatively, they can type their address. customers cannot choose the five addresses that they want to save.;;

you can change some of the fields on your checkout pages so that they are required, optional, or hidden you can change the following form options if you sell to customers in spain, italy, netherlands, austria, switzerland, brazil, or mexico and have modified your checkout to collect house numbers, then remove your customizations. leaving your customizations in place will result in your customer being required to enter their house number twice if a customer enters anything in the company name field, then they'll have access to shipping options that are only available to business addresses. if you aren't selling to businesses, then you can remove the field by selecting hidden in the checkout form options from your shopify admin, go to settings checkout in the form options section, make the appropriate changes from the shopify app, go to store settings in the store settings section, tap checkout;;

online tipping gives your customers the option to add a tip to their order on the payment page when they check out. customers can add the tip as a percentage of the order total or as a custom amount. you can change the labels and descriptions to customize the online tipping experience to suit your goals, such as supporting your business financially, or collecting donations for a charity before you set up tipping options, consider the following if you use offsite payment gateways, you should test the online tipping experience thoroughly before you add online tipping to your store. for example, some offsite payment gateways might not recognize the tipping line item if you discover that the tipping experience does not work as expected for a specific offsite payment gateway, then contact support for that gateway you can create up to three tipping options that are a percentage of the order's subtotal. the field for the custom amount is set up automatically. you don't need to add it when you set up the tipping options from your shopify admin, go to settings checkout in the tipping section, check show tipping options at checkout if you want to hide the tipping options, uncheck show tip options to all customers. in this case, the customer must check a check box to display the tip options under tip options, enter a value in percent in the option fields. you can add up to three different values under store settings, tap checkout in the tipping section, tap show tipping options at checkout if you want to hide the tipping options, tap show tip options to all customers to uncheck it. you can change the tipping labels that appear during the checkout process. for example, if your goal is to collect money for a charity, you could indicate that you are collecting donations by changing some of the labels to be similar to the following the following table lists the fields that you can change to suit your goals. you edit the labels in the themes section of your shopify admin or shopify app. these fields are located on the checkout system page log in to your store as a user with settings permissions from your shopify admin, under sales channels, click online store, and then click themes in the current theme section, click actions edit languages click checkout system, and then scroll to the field that you want to change enter the label text that you want to appear on the checkout page from the shopify app, tap store under sales channels, tap online store manage themes in the current theme section, tap actions edit languages you might need to tap the... button go to the field that you want to change to include the tip portion in a refund, you must add the tip amount manually. you can edit the amount of the refund up to and including the tip amount for more information about refunding orders, refer to refunding and canceling orders from your shopify admin, under orders, click the order that you want to refund enter the quantity of the items in the order that will be refunded under refund amount, enter an amount that includes the tip amount from the shopify app, tap orders tap the order that you want to refund in the paid section, tap refund use the button beside each line item to enter the quantity that was sold in your finances report, you can view the total amount of tips that were collected from your shopify admin, go to analytics reports in the finances section, click show all to limit the amounts to your online sales, from the drop-down list, select online store in the finances section, tap show all to limit the amounts to your online sales, tap the drop-down list, and then tap online store to limit the amounts to your online sales, tap the drop-down list, and then tap online store.;;

you can set up automatic or manual fulfillment for orders and order archiving from the checkout settings page in shopify when you fulfill an order in shopify, you begin the process of sending the order on its way to the customer. the customer receives an email telling them that their item has shipped, and the order's fulfillment status displays as fulfilled on the orders page by default, during checkout, the customer's shipping address is used as the billing address field automatically, but the customer can enter a different billing address. you can change whether the billing address is filled automatically or left empty when your customers enter their shipping or billing addresses, they can be presented with address suggestions from google autocomplete. this feature lets your customers enter their address information faster and more accurately. these address suggestions come from google, not from your customer's browser. if this feature is disabled or if your customers live in a country where this feature isn't supported yet, then your customers can check out as usual by entering their addresses manually this feature is available to all shopify merchants and it is enabled by default. you can disable this feature from the checkout settings page by unselecting automatically provide autocompletion on address fields this feature can auto complete addresses in many countries, but not all. new countries are added as support for their addresses becomes available. for example, this feature is available to your customers in australia, austria, belgium, brazil, canada, denmark, france, germany, hong kong sar, india, italy, japan, luxembourg, the netherlands, new zealand, spain, switzerland, and the united states if you don't sell subscription-based products, then subscription information is not visible in your checkout subscription apps show subscription information to customers in the checkout. for example, when buying a subscription product, the order frequency is shown in the order summary during the shipping step of the checkout, your customer is shown the shipping costs per delivery and the frequency of the subscription in the shipping method section. if your customer is buying more than one subscription product, then the shipping cost, and frequency of their subscription is shown under each line item in the order during the payment step of the checkout, your customer needs to confirm that they understand that they are purchasing a subscription. they can't complete their purchase without agreeing to this for more information about subscriptions, refer to subscriptions there are 3 different options for fulfilling orders automatic fulfillment is the most hands-off way to fulfill your orders, but it is only suitable for some types of product. you can use automatic payment capturing with automatic fulfillment when you don't have any products available for preorder, you're selling digital downloads, or you're using a fulfillment service. setting your orders to be fulfilled automatically doesn't apply to local pickup orders if you've already set up your order processing section, then this step is complete. otherwise, follow the steps below to set up automatic order fulfillment for every order if you have chosen to manually capture payment for your orders, then you have to capture funds before your order can be automatically fulfilled find the order processing section under the heading after an order has been paid, select automatically fulfill the order's line items. you can also select notify customers of their shipment via email if you want an email to be sent when the order is automatically fulfilled every new order that comes into your store is now fulfilled automatically if you are using a fulfillment service to ship your products, make sure that you have enabled the fulfillment service of your choice. check out this article to find out all about shopify-supported fulfillment services post-purchase upsell apps can prompt a customer to add more products to their initial order after they have completed payment. customers can decline the offer without affecting their completed purchase. if they accept the offer, then the original order is edited to include the new product post-purchase upsell offers don't appear in the following situations when upsell offers are presented to customers at checkout, the order fulfillment status is set to on hold temporarily. this means that you can't fulfill the order until the fulfillment hold is released you can choose to have your orders automatically closed after they've been paid for and shipped if you want precise control over your orders or want to track your orders closely, then leave this box unchecked and manually archive orders scroll down to the order processing area under after an order has been fulfilled and paid there is one option;;

if you sell using an online store, then you can translate your checkout by editing your theme. some themes come with translations for more than one language, so you can select a different language for your checkout in the theme editor. if you want to use a language that is not included in your theme, then you can also translate the checkout manually if your theme includes more than one language, then you can select a different language for your checkout scroll down to the checkout language section click change theme language, then choose a language from the drop-down if the language you need isn't available, then you can if you choose a language that contains only system and checkout translations, then the rest of your website uses the default language for your theme. you can make any other translations that you need using the language editor you can edit the text for each field on your checkout page. this helps you personalize your checkout experience to fit your brand. for example, you can change your error messages instead of using the default can't be left blank in the checkout language section, click manage checkout language make your changes to the checkout fields if you need to translate your whole checkout or just part of it, then you can create your own checkout language. any fields that you don't change stay in the default language in the drop-down menu, choose other languages... choose a language from the language drop-down menu optional choose a region from the region drop-down menu or you're taken to the checkout section of the language editor, where you can enter translations of your theme's checkout messages the new language is now available when you select a new checkout language for your website. any untranslated text is shown in the default language of your theme.;;

in your oberlo account settings, you can set your profile details, your password for your account on url, and the language that's used in your oberlo dashboard within shopify to access your account settings, click your account name in your oberlo dashboard and then click account settings in the profile details section, you can set your name, email address, and profile picture. the name that you enter is the name that is used in the oberlo dashboard as well as in your url account. the email that your enter is the email that you use to log into your account on url. if you create your oberlo account by downloading the oberlo app onto your shopify store, then your profile uses the name and email address of the shopify store owner by default after you set up a password on your oberlo account, you can log in through url with your account email. you can create or change your password in your oberlo dashboard your oberlo app can be displayed in the following languages you can change the language that you want to use for your oberlo dashboard by changing your language preferences.;;

to use oberlo with shopify, you need to have a shopify store. visit shopify and click get started to sign up. after you have a shopify store, then go to the shopify app store and search for and install the oberlo application another way to get started is by going to the oberlo website and signing up to oberlo. this lets you explore products before signing up for a shopify store after a shopify account and oberlo account are linked, you can't unlink them to connect your shopify account with a different oberlo account. if you want to connect a shopify account to a different oberlo account, then you need to start a new shopify account visit oberlo in the shopify app store oberlo asks for permission to manage your orders, products, and other data. click install app to give oberlo permission for all functions click join oberlo free to sign up for an oberlo account in the oberlo dashboard, click connect a store if you're not logged into shopify, then log in with your store's information click install app to give oberlo permission for all functions.;;

before you start accepting orders through oberlo, make sure your shopify store settings are right for your business you need to set your fulfillment settings to manual fulfillment. otherwise, you won't see the order button and you won't be able to purchase products from a supplier after an order has been fulfilled by your supplier, oberlo marks the order as fulfilled in shopify you can capture your payments either automatically or manually. if you enable automatic capture, then you can fulfill your orders in oberlo right away. if you enable manual capture, then your orders show up in oberlo but you can't fulfill them until the order is marked as paid in the payment capture section, do either of the following;;

shopify scripts are small pieces of code that let you create personalized experiences for your customers in their cart and at checkout scripts and the script editor app are available to shopify plus merchants only when you create or edit a script, you choose whether it will run in your online store only, or in your online store and in the following apps for scripts to work, they require the website to have built-in shopping cart functionality and so scripts can't be used with the buy button, facebook, or wholesale sales channels you can use scripts to create discounts that are applied to a cart based on the items in that cart as well as other cart properties. you can also use scripts to customize the shipping and payment options that are available to your customers you write scripts using the shopify scripts api, which uses a limited version of the ruby programming language. you can write, edit, manage, and publish scripts using the script editor. the script editor provides templates to help you write scripts and a debugger to help you test them after you have published a script, you can update your liquid template files so that your online store responds to the changes that your scripts make the following list contains examples of the types of discounts and customizations you can make with scripts you can create the following types of scripts the script editor includes templates of common scripts. when you create a script, you can choose a template and edit it for the needs of your store. the following list contains examples of the templates that you can customize;;

you can activate bot protection to prevent product inventories from primarily being sold to auto-checkout bots. activating bot protection prevents bots from purchasing your products and ensures that your customers can make purchases bot protection is available only for merchants on a shopify plus plan. if your organization has encountered issues with auto-purchasing bots and you want to request bot protection, then contact shopify plus support to apply schedule bot protection to activate at the same time as your flash sale. because bot protection lasts a maximum of 60 minutes and only one protected period can be scheduled at a time, activating bot protection early might result in protection ending before the sale ends schedules for bot protection must be 15 minutes apart or greater. after a scheduled period of bot protection has ended, you can't schedule any new periods that start fewer than 15 minutes later your scheduled event begins at the time you select according to your store's time zone, not your browser's time zone your storefront will be protected from bot checkouts for the duration you've configured you can customize the look of your checkpoint page by editing your theme code checkpoint only uses the default url template. using alternate templates is not supported you can preview your custom checkout page by creating a new event and clicking preview what your customers will see bot protection deactivates automatically when the scheduled time ends. if enough customers have already purchased from your store, you can manually deactivate bot protection. to determine this, you need to track your order volume and decide whether you want to disable bot protection.;;

if you sell your products using an online store, then you can customize the style of your checkout pages in the theme editor. add your company logo, change the colors, or choose a new font to make the checkout match your business although you might want to add a lot of color and interest to your checkout pages, it's best to keep the design simple. your customers use these pages to enter shipping and payment information for their orders, and you don't want to distract them or make the information hard to read. choose colors with high contrast, and images that don't draw attention from the words on the page if you need help customizing the style of your cart and checkout, then you can hire a shopify expert the customize checkout area in the checkout settings section of the admin is hidden until after you have chosen a plan and created your first product at the top of each checkout page, a banner displays your store name. you can change the background image of that banner. choose an image that matches your brand. for example, if you sell jewelry, then an image of colorful beads might be a good match. banner images look best with a resolution of 1000 x 400 pixels in the style section, click customize checkout to open the theme editor in the banner section, click upload image, or select an image that you have already uploaded to your library you can add your store logo to the checkout pages. if you're using a banner image, then the logo appears on top of it. you can position your logo on the left, right, or center of the banner area on the checkout pages in the logo section, click upload image, or select an image that you have already uploaded to your library you can add a background image or color to the main content area of the checkout pages. this is the area where your customers enter their shipping and payment information, so make sure that you can still clearly read the fields on the background. you can't add both a background image and color in the main content area section, add a background color or image if you're adding a color, then click the box beside background color to open a color picker, then choose a color or enter a hexadecimal code if you're adding an image, then click upload image, or select an image that you have already uploaded to your library. smaller images repeat vertically and horizontally on the background, like tiles you can change the color of the fields to make them either white or transparent. you might want to make the fields transparent so a background image shows through. make sure that you can clearly read the text in the fields in the main content area section, click the form fields drop-down to select the color you want when a customer clicks show order summary on a checkout page, a list of the products they're buying appears. you can add a background image or color to the order summary. make sure you preview your choices to make sure that you're happy with the way the order summary looks. you can click show order summary on the preview in the theme editor in the order summary section, add a background color or image you can change or remove any of the images that you add to the checkout pages under the image that you want to replace, click update and upload an image or select one from your library to remove an image, click remove beneath the image. this doesn't delete the image from shopify when you're happy with the images on your checkout pages, it's a good idea to add image alt text. this text can help with accessibility and seo. learn more about search engine optimization under an image, click update, then select edit image choose a short, descriptive title for the image you can select from a list of fonts to customize your checkout pages. you can't change the color of the text on the checkout page in the typography section, click the headings drop-down or the body drop-down, and then select a font you can change the color of the buttons, error messages, and accents like links on the checkout pages. if you change the colors, then make sure that you can clearly read the text against the backgrounds of the main content area and order summary in the colors section, click the color box beside accents, buttons, or errors to open a color picker, then choose a color or enter a hexadecimal code a post-purchase offer is a prompt that appears to a customer at checkout after they complete payment, but before the order confirmation page. the prompt invites the customer to add additional products to an order even though you can add offers before a customer completes payment process, post-purchase offers can increase the overall order size for your store with the following benefits you need to use a third-party app that supports post-purchase offers to enable the offers in your online store. view post-purchase offer apps in the shopify app store if you need help with a third-party app, then you need to contact the app developer.;;

a credit card reader or terminal is a device that you can use to accept credit and debit card payments by tapping, inserting, or swiping cards, or by manually entering card information. card readers are typically small card-swipe devices that plug into your shopify pos device. an external reader is usually a separate, standalone piece of hardware tap, chip, and swipe card reader shopify's supported card readers accept payment from all major types of credit card, as well as debit mastercard and visa debit cards if you have trouble swiping a debit mastercard or visa debit card with a swipe reader, then try entering the card number manually in canada, the swipe card readers can't accept payment from debit cards that are interac only for example, interac cards that aren't debit mastercard or visa debit if you are in the united states, then you can also accept apple pay cash payments with a supported card reader if you use an external card reader, then you need to check with your payment processor which card types your terminal accepts which card reader you choose depends on where you're located, which payment provider you use, and what device you're using to run shopify pos shopify pos has several supported card readers these supported card readers are integrated with shopify pos, so you can take a payment from shopify pos, and then the details for the transaction appears in shopify in the order's timeline. to use a supported card reader, your store needs to be in a supported country and use a compatible payment provider if your store is based in the united states, canada, the united kingdom, or ireland, then you can use a shopify card reader to accept credit card payments anywhere in the world you can also use an unsupported external card reader. you can find an external terminal provider anywhere in the world, and because the payment is processed outside of shopify, you don't have to set up a specific payment provider in your shopify admin the disadvantages of an external terminal are that you need an account with your terminal provider, and that shopify shows the payment status of an order but not any transaction details.;;

you can add three different types of apps to your shopify store public, custom, and private. you can use shopify apps to enhance your shopify admin or add new features there are two types of public apps, listed and unlisted. you can install listed apps from the shopify app store. unlisted apps don't appear in shopify app store search results or categories. instead, you can install them from the app's app store listing or the developer's website both listed and unlisted apps must pass the shopify app review process custom apps can be used to add features to your shopify admin or to extend your online store to other platforms using custom storefronts. custom apps are built exclusively for your shopify store and aren't listed on the shopify app store an external app developer can make a custom app for you without needing api access to your store and access to your shopify admin. you can install a custom app by clicking an install link provided to you by the app's developer if you need help creating custom apps for your store, then you can hire a shopify expert private apps are available only to your store and aren't listed on the shopify app store. you can create a private app for your store in the shopify admin if you're working with an external app developer, then you need to give them api access to your store and access to your shopify admin. if you don't feel comfortable giving this access to the developer, then consider asking them to build you a custom app draft apps are used by shopify partners during development, and can only be installed on development stores for testing purposes. installing a draft app on a development store disables store transfer permanently draft apps can only be installed on your store after shopify review, or once they're converted to a custom app.;;

you can find apps for your store on the shopify app store. you can also download apps directly from an app developer's website. when choosing an app for your store, begin by asking yourself a few questions learn more about getting support for third-party apps you can find apps in the shopify app store in the following ways after you enter a search term or select a category, you can use filters to narrow the results. you can change the order that apps are listed in by using the sort by drop-down menu. the pricing filter can be used to limit the list to only free apps. all apps created by shopify are free to see how others have responded to the app, you can read app reviews and look at the overall star rating. the overall rating is a weighted average that prioritizes recent reviews, so that the rating better represents the most recent version of the app. shopify also applies measures to remove or stop misleading and fake reviews from being published paid apps have a monthly fee, a one-time fee, or a fee every time you use it. most paid apps also offer a free basic plan or a free trial period so you can try the app before purchasing it. you can review the pricing details for an app by clicking the app and scrolling down to the pricing section if you pause or close your store, you might still continue to be billed by the app developer of any app you have installed you can browse the shopify app store in the supported languages that are available. to choose a language, use the language menu in the bottom-right corner of the page. after you choose a language, the navigation elements, categories, and filters in the shopify app store are all updated because most app listings are available only in english, you need to search using terms in english to get the most complete set of results. to find app listings that are available in other languages including french, german, and japanese, use the language-specific app collections in the collections drop-down menu although you can post reviews in your preferred language, most review comments are available only in english when you request support from an app developer, remember that they might not offer support in your preferred language shopify is always looking for ways to help you find apps that you can use to grow your business. one way that we do this is by letting app publishers advertise their apps on search results pages in the shopify app store ads in the shopify app store appear only on search result pages, and only if you searched for a keyword that advertisers are targeting. advertisers can target their ads based on search keywords only. they can't target based on your personal data or information any time a developer pays shopify to show their app to you, it's marked with a label that says ad the shopify app store also provides personalized recommendations for apps that can help you run and grow your business. these recommendations appear in the recommended for you section. app recommendations are not advertisements. they're suggestions based on stores that are similar to yours, and are intended to match you with the apps that provide you with the most value. no one pays shopify to show recommendations to you. to learn more about how recommendations work, see app recommendations only apps that have been approved by shopify's quality assurance team are eligible to advertise on the shopify app store. ads can't be customized by app developers, and they're based on information that was reviewed when the developer submitted their app to the shopify app store you can't opt out of seeing ads on the shopify app store. if you have feedback about the ads that you see, then send it by email to email some app developers choose not to list their apps on the shopify app store. if you find an app outside the shopify app store that you want to use, then the developer will share a link to an unlisted app installation page. from there, click add app to use the app on your shopify store unlisted apps created on or after december 9, 2019 have been reviewed by shopify, but unlisted apps created before this date haven't been reviewed. if you install an unreviewed app from outside of the shopify app store, then you'll see a warning during the installation process stating that the app has not been reviewed by shopify.;;

personally identifiable information pii is information that alone or combined can uniquely identify an individual. apps that you install from the shopify app store can access different types of pii when they use information about your store, customers, orders, or other business data every app that you install has access to pii about your shopify account, including your contact information and location depending on the function it performs, an app can require additional types of information. for example, an app that manages or fulfills orders requires access to order information that includes customer pii, such as customer addresses and other contact information you can revoke access to data by uninstalling the app. this sends the developer a request after 48 hours to erase all of your customers' personal information the app collected while it was installed. if you request to erase an individual customer's personal data from your store, then the same request is sent to every app you have installed that might have that customer's information during the installation of an app, you can review the permissions that app has and the type of pii that it needs to access before you confirm the installation. after installation, you can see these permission details on the app details page there are four types of pii that an app can access for information about how an app accesses, uses, and erases data, contact the app developer or view the app listing in the shopify app store for a link to the privacy policy.;;

private apps are built exclusively for your shopify store unlike public apps, which are built to work with many stores. you can use private apps to add features to your shopify admin, access your store's data directly using shopify's apis, or extend your online store to other platforms using custom storefronts consider asking your app developer to create a custom app. like private apps, custom apps are built exclusively for your shop, but they don't require open api access to your store or access to your shopify admin private apps have different use cases if your store is on the trial plan, then you can't create more than five private apps. otherwise, you can create as many private apps as you need. to learn more about building a private app, see shopify's developer documentation if you need help creating private apps for your store, then you can hire a shopify expert the shopify api license and terms of use document governs your access to and use of shopify's apis. make sure you're familiar with these terms before you create a private app if you want to work with private apps, then you need to first enable the private app development setting in your shopify admin. to enable this setting, your staff needs to have permissions to view private apps and edit private app details and permissions. for more information, refer to staff permissions by default, this setting is deactivated. private apps have open api access to your store and access to your shopify admin. if you want to give a private app and it's developer this level of access, then enable private app development after you enable private app development, the feature can't be disabled. if you have private apps on your store made before july 2020, then those apps will continue to work without having to enable private app development. you can still access those apps in your shopify admin and you can remove them if you don't need them anymore after you've enabled private app development, you can generate new credentials for a private app if you want a collaborator or staff to create, edit, or delete private app credentials, then you can give them the view private app and edit private app details and permissions permissions after you enable private app development from the shopify admin, you need to generate the required credentials from the shopify admin of the store that you want to connect with your app from your shopify admin, go to apps in the app details section, enter a name for your private app and a contact email address shopify uses the email address to contact the developer if there is an issue with the private app, such as when an api change might break it in the admin api section, select the areas of your store that you want the app to be able to access if you want to use the storefront api, then select allow this app to access your storefront data using the storefront api four permissions are selected by default read products and collections, read and modify customers, read and modify checkouts, and read blogs and articles the storefront api is an unauthenticated public api, which means that all data you expose to the app could be seen by any visitors to your store. you should use the storefront api only if you are comfortable with this risk, and you should give permissions for only the types of data that the private app needs the api key and password for your app are now displayed on screen treat the api key and password like you would any other password, because whoever has access to these credentials has full api access to the store after you have the required credentials, the private app can access your store's data if your private app uses the storefront api, then you can change what areas of your store the app can access by changing the app's permissions changing the permissions for a private app might cause the app to stop working click the name of the app whose permissions you want to change in the storefront api section, under storefront api permissions, select which store data you want the app to access the storefront api is an unauthenticated public api, which means that all data you expose to the app could be seen by any visitors to the store. in the you've made changes to your app dialog, click save shopify uses the developer contact email to contact the developer if there is an issue with the private app, such as when an api change might break it. to make sure your app keeps working as expected, you should make sure that this email is correct and up to date you can change or update the developer email in the shopify admin click the name of the app that you want to edit enter the developer's email address in the emergency developer email field you can delete private apps that you no longer want to use from the apps page in your shopify admin after you delete a private app, you can't reinstall it unless you contact the developer who made it click the delete icon beside the app that you want to delete.;;

not every app is built to work on every store. some apps are designed to work with specific store settings. to prevent you from installing apps that don't work on your store, app developers can set installation requirements for their apps if your store's settings don't meet an app's installation requirements, then the app is marked as not compatible in the shopify app store. on the app listing page for an incompatible app, you can see which installation requirements don't meet your store's settings. you can't install the app unless those settings change. on the search and category pages, you can hide incompatible apps by selecting see only compatible apps if an app that you've already installed becomes incompatible with your store, then you'll get an app notification in the shopify admin that explains what store settings are incompatible with the app installation requirements are associated with store settings that are difficult to change, like your business location or the countries you ship to. in most cases, we recommend you find alternative apps that work for your store, unless you're planning to change your business setup if you do make changes to your store to meet an app's requirements, then it can take up to 1 hour before you're able to install the app. during this time, the app continues to show the button labeled not compatible there are 5 types of installation requirements that an app can have online store the app works with stores that have the online store channel point of sale the app works with stores that have the shopify point of sale channel shipping countries the app works with stores that ship to at least one of the specified countries. the countries you ship to are set by your shipping zones currency the app works with stores that sell in at least one of the currencies that the app supports business address the app works with stores with a primary business address in a country that the app supports.;;

shopify now provides personalized recommendations for apps that can help you run or grow your business. these recommendations are based on stores that are similar to yours in terms of your gross market value gmv, your monthly recurring revenue mrr, your industry, your location, the age of your store, and other attributes. some recommendations can also be informed by how you're already using shopify you can see app recommendations in several places, including the apps page in your shopify admin, the recommended for you section on the shopify app store homepage, and the shopify log out page app recommendations in your shopify admin are not advertisements. app developers can't pay shopify to have an app appear in recommendations.;;

some of the apps that you use on your store might become unsupported and stop working because of changes to shopify's apis. when an app in your store uses an unsupported api, a notification is shown in your shopify admin. you can manage an unsupported app by contacting the app's developers or by finding a new app in the shopify app store to replace it. learn more about managing unsupported apps if an app that you've already installed becomes incompatible with your store, then you'll get an app notification in the shopify admin that explains what store settings are incompatible with the app if you're an app developer, then read the documentation for api versioning and best practices to learn more about how to keep your apps up to date an app becomes unsupported if the app's developers don't keep it up to date with changes to shopify's apis. an api application programming interface is a system that allows apps to communicate with shopify. the apps that you install on your store use shopify apis to get and update data on your store and help you run your business new versions of shopify apis are released every three months. these versions can introduce new features or change and remove existing features. each version of a shopify api continues to work for a year before app developers must update their apps to use a newer version if a certain version of a shopify api introduces a change that breaks an app, then we notify the developer of that app, and they have 9 months to update it. after 9 months, if the developer doesn't make the required changes, then the app becomes unsupported and might stop working as expected the developer of an unsupported app is responsible for updating their app. there are different ways to reach out to the app developer that depends on the type of app you're using shopify notifies the developers of public apps and custom apps about breaking changes early, so that they have time to update their apps before they become unsupported if an app that you're using becomes unsupported, then you can contact the developer and request that they update the app. you can also look for other apps on the shopify app store in case you can't reach the developer, or you need to replace the app that you're using because these apps are maintained by third-party developers, shopify can't make any changes or update these apps for you a private app is built exclusively for your shopify store by a developer or development company. shopify sends information about upcoming api changes that could break your app to the app developer's contact email. to make sure the developer is getting these warnings, you can view and update the developer's contact email on the private apps page in the shopify admin when a private app that you're using becomes unsupported, you should contact the developer of that app to request that they update it. you should also forward any warnings you get to the app developer as soon as you get them if you're a private app developer, then read the documentation for private app versioning extensions to learn more about how to keep your private apps up to date if you don't have a contact email for your developer, or you don't know who developed a private app installed on your store, then contact shopify support. if you can't contact the original developer of the app, then you can hire a shopify expert to help you make the required changes if a private app becomes unsupported, and you aren't using it or don't plan to update it, then you can delete the app to dismiss the warning in your shopify admin shopify notifies the developers of any third-party sales channels about breaking changes early so that they have time to update them before they becom unsupported if a sales channel you're using becomes unsupported, then contact the developer and ask them to update it. if you can't reach the developer, then you should uninstall the sales channel because these sales channels are maintained by third-party developers, shopify can't make any changes or update these apps for you if you try to install an app that's unsupported, you might see a warning that the app may not work properly, or that you won't be able to install it. you can contact the developer to ask them to update the app, or you can look for other apps on shopify app store.;;