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url is a convenient place to purchase apple products and accessories from apple and other manufacturers. you can buy online or call 800 myapple 8006927753 you can get information about an order you placed on the apple online store through the order status page. if you prefer, you can also get order status or make changes by phone at 800 6927753 experience the digital lifestyle at any of the apple retail stores around the country. find store hours and contact information for all locations apple financial services offers financing on apple products for consumers, educational institutions, and businesses. speak with your apple representative to learn more visit our apple consultants network page to find a consultant in the u.s. or canada visit the apple training website for information on available courses and apple authorized training providers worldwide if you are a business or professional user, visit the apple store for business or call 18008543680 corporate and government sales if you are a student or teacher, visit the apple store for education or call 18006927753 if you are buying on behalf of an educational institution, visit the apple store for education institutions or call 18008002775, 7 days a week from 9 am to 6 pm central time 7 days a week from 900 a.m. to 600 p.m. use our reseller locator to find an apple authorized reseller in the u.s apple authorized resellers offer industry expertise, multi-platform services, and mac-based solutions for a wide variety of organizations start your request online and we'll find you a solution if you are a customer with a disability and utilize our accessibility features such as voiceover or mfi hearing devices, call 877 2043930 for direct access to apple representatives who are trained in providing support for these services most apple products are eligible for 90 days of complimentary technical support. online technical support for apple products is available beyond the initial 90 days visit the apple support site for quick answers, manuals, and in-depth technical articles. visit apple support communities to get help and tips from fellow apple customers for help with beats by dre headphones and speakers, visit beats support. for help with the beats music streaming service, visit beats music support if you have lost or found an apple product, contact your local law-enforcement agency to report it. you can also find a list of serial numbers associated with your apple id and get information about using find my iphone for iphone, ipad, ipod touch, or mac for legal questions, please go to url and select from the drop-down menu provided. to report suspected counterfeit or knockoff products, or other forms of suspected infringement of apple intellectual property, select counterfeits knockoffs from the drop-down menu learn more about getting an apple id and its benefits find out how to get additional technical support and hardware service options for your apple products see all your repair and service options based on your product and location give and get help and tips from thousands of other apple customers quickly and easily get the status of one or all of your repairs find current openings, college jobs, internships, and more get press releases, media contacts, and more update your email address or change your subscription status mix and mingle with other apple users in your area select the appropriate feedback option we read everything, but can't always respond;;

learn about the actions shopify is taking related to covid-19, get answers to your questions, and access resources to help you navigate your business during this challenging time follow one of our step-by-step guides and set your business up on shopify move your online store to shopify from another platform learn about your shopify admin, the shopify mobile app, and shopify home learn about your shopify account and how to manage your staff's access, bills, and financing sell online from your own shopify website use one of the shopify pos apps to sell in any retail setting use online sales channels with shopify to sell your products customize the checkout experience for your online customers add products, build collections, and manage your inventory manage how your customers can pay for your products and set up shopify payments track inventory and fulfill orders for multiple locations manage the delivery of products to your customers and set up shopify shipping add customer records to your store and manage customer groups process, manage, and fulfill existing orders and draft new orders create marketing campaigns and automations from your store admin or from kit, or set up promotions to increase sales create discount codes and set up automatic discounts to promote products provide customer service and sell products in conversations view data and reports to gain insights into your business add features, drive business, and make managing your store more efficient sell from anywhere to anywhere with shopify's cross-border solutions get help with building your store from qualified shopify experts access learning resources and discuss all things shopify with other sellers our theme documentation has examples, resources, and tutorials to help you build and design a shopify theme check out our comprehensive api and use our tutorials to learn how to build an app and submit it to the shopify app store;;

in india, you can add paypal express checkout as an option in the payment method step during the checkout process. the paypal integration supports purchases made in united states dollars usd merchants using paypal express checkout can't receive domestic inr payments from other paypal users to use the paypal express checkout, you need to sign up for a new account with paypal. if you don't have a paypal account with the email address you used to set up your store, then you can add your email address to your existing paypal account when you set up a new paypal account you need to verify your business information, and complete the kyc procedure. if you have any questions about creating your account, then contact paypal customer support if you want to issue refunds or manually capture payments using paypal, then you need to give shopify permissions from your paypal account from your shopify admin, go to settings payment providers in the paypal section, select your paypal account type enter the email address for your paypal account, then click next enter the password for your paypal account, then click log in if you've used another paypal account recently, the email for that account might already be filled in. make sure you're using the email for the account you want to connect to your store on the paypal permissions page, click i give permission on the paypal confirmation page, click go back to shopify make a test transaction to make sure everything is set up properly.;;

find answers to some commons questions about shopify bills you can pay for your shopify bills one-time or recurring by using paypal or a valid credit card from mastercard, visa, or american express. your credit card needs to allow for recurring payments. at this time, you can't use debit cards to pay for shopify. when paying for your bills using paypal, you can use paypal balance, bank accounts, debit cards, or credit cards associated with your paypal account if you're based in the united states, you can't use paypal to pay your shopify bills at this time most of the fees charged by shopify are recurring payments. recurring payments occur on a regular cycle. these billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day for more information, see payment methods for your shopify bills check the following possibilities your payment method might be rejected if you aren't using a valid credit card from mastercard, visa, or american express to pay your shopify bills although you can pay for your shopify bills one-time or recurring using a valid credit card or co-branded credit-debit card from mastercard, visa, or american express, you can't use standard debit cards your credit card needs to allow for recurring payments in usd if your payment method is rejected and you are using a valid credit card from mastercard, visa, or american express, then please contact your bank for assistance if your bill payment fails, then you can try it again by going to the billing settings page and clicking pay bill. if you need to update your payment method, then you can do so from the billing settings page. if you continue to have issues processing the payment, then contact your bank for assistance for accounting reasons, you are billed in us dollars even if your store is located outside of the united states. if you run a store in canada, then you need to pay canadian taxes even though your bill is in us dollars if you pick a plan during your free trial, then you'll receive your first bill on the day that your free trial finishes. if your free trial already expired, then you'll receive your first bill on the day that you pick a shopify subscription plan. the payment is taken automatically, so there isn't anything else that you need to do after picking a plan. shopify bill charges show up on your credit card statement as shopify if you want to cancel your store, then you need to pause or close your store. if you want to cancel your store during your free trial and you haven't selected a subscription plan, then you don't need to take any action. your account will freeze at the end of your trial and you won't be charged.;;

this section lists some common issues related to your store's payment systems and provides links to troubleshooting steps if a customer experiences payment errors when they try to checkout, then you can view the abandoned checkout history or the order timeline for more details if you're having trouble connecting your bank account to shopify payments, then review bank account requirements for shopify payments. if you experience issues with the gateway after setup, then review the shopify status page to see if there are any current outages if your shopify payments account is on hold, then review the banner message on the homepage of your shopify admin for next steps and have the shopify store owner check their email address if you experience issues connecting your third-party payment gateway, then try the following troubleshooting steps verify the account credentials - most third-party payment gateways require only an account id and some form of password or security key to be entered into shopify's settings. many issues can be caused by from these values being incorrect, so it's important to make sure the values are accurate check for additional setup steps - third-party payment gateways can provide additional setup instructions. from your shopify admin, go to settings payment providers. in the third-party providers section, click edit next to the provider and complete any additional steps contact your payment gateway - most of the settings for your gateway are within your third-party payment gateway account, not your shopify admin. contact their support to make sure that the settings are configured correctly to connect with your shopify account and that any test mode settings have been disabled for resolutions to amazon pay issues, visit activate amazon pay in amazon pay for resolutions to apple pay issues, visit troubleshooting in apple pay for resolutions to url issues, visit url troubleshooting in set up url for resolutions to google pay issues, visit troubleshooting your google pay setup in google pay for resolutions to ideal issues, visit ideal payments for resolutions to paypal issues, visit common issues in set up paypal for resolution to the please redirect your customer message, visit fix sagepay'please redirect your customer' error for resolution to the sslsalestax message, visit fix virtualmerchant sslsalestax errors.;;

the advanced cash on delivery app is available only to stores in india that use indian rupees inr as the store currency. if your store is not eligible, then the app displays a cash on delivery payment method has been deactivated message the advanced cash on delivery app provides your customers with a cash on delivery payment option when purchasing from your store the advanced cash on delivery app offers functionality that is not available when you specify cash on delivery cod with the manual payments option in your admin's payment settings. for example, with the advanced cash on delivery app, you can if you have already set cash on delivery cod as a manual payment option in your payment settings, then you're prompted to deactivate this option after setting up the advanced cash on delivery app you can set a range of order prices that allow cash on delivery payments. this price range is the calculated subtotal, before shipping and taxes. for example, you can set a maximum price for cash on delivery orders if you don't want to risk shipping expensive orders without prepayment. if an order is not within the specified price range and your customer has specified cash on delivery as the payment method, then your customer sees an error message when trying to complete the order open the advanced cash on delivery app in the order subtotal section, enter the minimum order price for cash on delivery payments in the minimum price field. you can set this to 0 if you do not want to set a minimum price enter the maximum order price in the maximum price field by default, cash on delivery is available to all postal codes in india. if you do not want to offer cash on delivery to all postal codes, you can specify which postal codes are eligible using the advanced cash on delivery app. you can either manually enter these postal codes, or you can upload a list of them in a csv file to your shopify admin in the postal codes section, select limit where cash on delivery is available to upload a csv file with a list of postal codes, click the upload a csv file link, or drag and drop the csv file into the serviced postal codes area you can click the example csv link to download a template csv file that shows how you to list your postal codes so they are recognized by shopify to enter postal codes manually, click the manual entry link, then enter each postal code, separated by commas or spaces you must have the this is a physical product checkbox enabled on all your products for shipping rates to display in your store's checkout flow you can charge customers an additional amount for cash on delivery orders. this amount is calculated as a shipping rate that includes both the shipping cost and a cash on delivery fee. when your customers are making a purchase, they can choose a shipping method that has the cash on delivery fee included you can create multiple cash on delivery shipping rates. for example, you might want to charge a higher cash on delivery fee for expedited shipping it's good practice to create rates in the advanced cash on delivery app that correspond to the shipping rates you have already created for your store. for each shipping rate in your admin shipping settings, you can create a corresponding cash on delivery shipping rate. we recommend that you use a naming convention to keep track. for example, for an expedited shipping rate, you can create an expedited shipping cash on delivery shipping rate to add a cash on delivery fee, enter a combined fee that includes shipping and the cash on delivery fee. for example, if you already have an expedited shipping rate of rs. 30.00, and you want to add a cash on delivery fee of rs. 10.00, then you can create an expedited shipping cash on delivery rate of rs. to create a cash on delivery shipping rate, complete the following steps in the cash on delivery shipping rates section, select create new cash on delivery shipping rates, and then click add rate enter a name for the rate in the name field in the description field, enter a description of this cash on delivery shipping rate if you want to base the shipping rate on price, then select price based in the range section and enter the minimum and maximum order prices in the fields provided if you want to base the shipping rate on weight, then select weight based in the range section and enter the minimum and maximum order weights in the fields provided in the rate amount field, enter the rate you want to charge for this cash on delivery shipping rate. this includes both the shipping rate and the additional cash on delivery fee you want to charge your customers can choose cash on delivery payment method only when they choose a shipping rate created in the advanced cash on delivery app to provide a thank you message that appears on the order status page after the customer has placed their order, enter the message in the additional instructions section when you're finished setting up the advanced cash on delivery app, you must activate the payment method to make it available to your customers in the banner at the top of the page, click activate now you can add an availability checker to your store's theme and let your customers check cash on delivery eligibility for their postal code. this can be done after you have activated advanced cash on delivery payments for your store some third-party fulfillment or accounting apps might not be able to recognize cash on delivery payments after you have updated the order using the mark as paid button. if you use third-party fulfillment or accounting apps, then you can mark your cash on delivery order as paid on the order details page from your shopify admin, go to orders from the more actions drop-down menu, select mark as paid with cash if you no longer want to use the advanced cash on delivery, then you can stop offering it at any time by deactivating it in your payment settings.;;

us merchants in certain states are able to sell select hemp or hemp-derived cannabidiol cbd products on shopify. merchants can sell these products only in states where permitted by law. state laws and regulations governing the sale of these products vary significantly and are subject to change. you should consult with an attorney to determine how and where you're able to sell your product if you haven't created a shopify store yet, then go to url to sign up for a trial store because us laws surrounding hemp and cbd are quickly evolving, merchants should consult with an attorney before selling these products on shopify. shopify can't provide advice on what and where merchants can sell, but we recommend that merchants review and monitor federal, state, and local laws, as well as monitor updates from the food and drug administration fda. the fda site has helpful guidance on products that contain hemp andor cbd in the united states this list may not be exhaustive, and may change over time hemp-derived cbd transactions are vetted more carefully by third-party payment gateways than other transactions, so the application and approval process might be more involved than usual. third-party payment gateways take into account many factors in approving payments and rates for shops selling cbd products, including product type, whether the business was recently created, transaction history, volume, product mix, and others. approvals are at the discretion of each third-party payment gateway, and shopify can't guarantee the approval of your shop additionally, it is important that you know your responsibilities. like all shopify merchants, it's your responsibility to follow federal, state, and local laws and the respective policies of shopify, our app and partner ecosystem, and any third-party providers. if you have additional questions, then contact the third-party providers directly, or consult with an attorney merchants using shopify plus can contact the merchant success team for guidance and dedicated support in completing the steps required to sell hemp andor hemp-derived cbd products on shopify in the united states, products that meet the definition of or that contain ingredients that meet the definition of hemp as defined in the 2018 farm bill and that comply with all other applicable federal, state, and local laws, including those in the jurisdictions of your customers, can be sold on shopify. merchants are not permitted to sell products containing cbd derived from marijuana shopify will permit us merchants to sell topical and consumable hemp andor hemp-derived cbd products, provided that they are operating in a state where the sale of their product is explicitly permitted and they comply with all applicable laws and regulations, including those in the jurisdiction of their customers. in the united states, merchants selling hemp andor hemp-derived cbd products must complete the attestation for the sale of hemp and hemp-derived products no matter their jurisdiction, merchants may sell any product on the shopify platform that is in compliance with the laws of their jurisdiction and the jurisdiction of their customers, as well as shopify's terms of service, acceptable use policy, and other applicable policies. it is the merchant's responsibility to ensure that they are in compliance with all applicable laws. we recommend merchants consult an attorney if they have any questions about the legality of their products shopify only permits the sale of cbd products lawfully derived from hemp as defined in the 2018 farm bill and that meet the definition of hemp as a finished product. merchants are not permitted to sell products containing cbd derived from marijuana. all sales of hemp andor hemp-derived cbd products on shopify must comply with all laws and regulations that apply in the jurisdiction where the merchant operates, as well as those in the jurisdiction of the merchant's customers. merchants should consult with an attorney before selling a product on shopify the attestation for the sale of hemp and hemp-derived products is specific to us-based merchants selling hemp andor hemp-derived cbd products. in canada, merchants wishing to sell cbd must be licensed cannabis sellers, and are required to use shopify plus. merchants in all other jurisdictions must continue to comply with shopify's terms of service and acceptable use policy, which includes ensuring that the merchant is selling products in compliance with all applicable laws and regulations shopify partners, such as shopify experts, apps, and online sales channels, are able to work with you at their own discretion. you should confirm this with the partner directly before using their services to confirm they're able to support your products the attestation form outlines shopify's requirements for merchants selling hemp andor hemp-derived cbd products in the united states. by filling out the form, merchants confirm that they understand the requirements for selling hemp andor hemp-derived cbd products on shopify, and that they will comply with those requirements for example, in the attestation merchants must confirm that none of their hemp or hemp-derived products are marketed as having any medicinal or therapeutic benefit, unless such claims have been approved by the fda. merchants are responsible for ensuring that their store remains compliant with all requirements of the attestation below is a list of states that shopify currently supports. us laws surrounding hemp and hemp-derived cbd are quickly evolving, and this list will be updated as shopify becomes aware of relevant changes regarding the sale of hemp or hemp-derived cbd products in specific states shopify can only support merchants in states where the sale of hemp andor hemp-derived cbd products is permitted by state and local law. some state drug laws still characterize the sale of hemp andor hemp-derived cbd as illegal, and for this reason the sale of hemp andor hemp-derived cbd products on shopify is not permitted for merchants in these states. us laws surrounding hemp and hemp-derived cbd are quickly evolving, and we will update our policies as we become aware of relevant changes that permit the sale of hemp or hemp-derived cbd products in specific states merchants should consult with an attorney before selling these products on shopify. we also recommend that merchants review and monitor state and local laws, as well as monitor updates from the food and drug administration fda. the fda site has helpful guidance on products that contain the sale of hemp andor cbd in the united states any merchant selling hemp andor hemp-derived cbd products is responsible for understanding the regulations in the jurisdiction where they do business, and for complying with applicable laws both in their jurisdiction and in the jurisdiction of their customers. shopify will not notify merchants of changes to the laws. merchants should consult with an attorney before selling these products on shopify we also recommend that merchants review and monitor state and local laws, as well as monitor updates from the food and drug administration fda and consult with an attorney. the fda website is a great place to start. the 2018 farm bill legalized products that meet the definition of hemp, but it didn't remove these products from the fda's jurisdiction and oversight. the fda's website outlines its current position on dietary supplements, food, and cosmetics that contain hemp or cbd, which continues to evolve. an attorney can help you further understand the risks associated with selling hemp and cbd products fda regulation of cannabis and cannabis-derived products qa shopify payments is not available for hemp or cbd products at this time. however, shopify has partnered with several integrated third-party payment gateways that do support the sale of hemp andor hemp-derived cbd products. it's possible to have a product that you can sell on shopify, but that can't be supported by shopify payments. for more information on businesses that can't use shopify payments, refer to shopify payments requirements. this doesn't prevent you from using shopify for your business. it only means that you need to work with a third-party payment provider stores that sell hemp or cbd products can't use shopify payments to process payments. if you currently use shopify payments, then you have a few options third-party payment providers will have their own policies regarding what products they can support, so you should contact the service you're interested in using to confirm that they're able to support your products shopify has partnered with integrated third-party payment gateways that currently support the sale of certain hemp andor hemp-derived cbd products. you can review the application process and apply to any of these providers with the following dedicated links merchants are not limited to the recommended list of payment providers included above. merchants are able to use any integrated third-party payment provider that fulfills the following requirements please confirm that your third-party payment provider is integrated with shopify before proceeding a full list of third-party providers integrated with shopify can be found at ways to accept payments in the united states. however, not all of these payment providers support hemp or cbd product sales merchants can sell hemp andor hemp-derived cbd and other products on the same store if the payment gateway allows for the sale of hemp andor hemp-derived cbd products shopify payments is not available to hemp or cbd merchants at this time you can create links between your stores, provided that your store selling hemp andor hemp-derived cbd complies with all applicable laws and regulations if you were previously removed from shopify payments for the sale of hemp andor hemp-derived cbd products, then you can still use the shopify platform to host your store. you can process payments with an alternative third-party payment gateway, provided that you submit and comply with the attestation for the sale of hemp and hemp-derived products if you sell hemp andor hemp-derived cbd products, then you need to ensure that you're following the laws and regulations of both your own state and that of your customers. you should consult an attorney to determine where and what you can sell. shopify does not provide legal advice after you've determined where you can sell your products, you can ensure that only customers from certain states can receive your products by editing your shipping zones shipping services will have their own policies regarding hemp andor hemp-derived cbd products, so you should contact the carrier you want to use and confirm that they're able to deliver your products you can use shopify shipping to send hemp andor hemp-derived cbd products to your customers, provided that the applicable carrier allows it. ensure that you confirm the goods you're sending are allowed to be shipped under the applicable carrier's policies, and that the goods are permitted to be shipped to your customer's jurisdiction you can learn more about how to set up and restrict shipping locations by product with shopify shipping profiles you can use shopify pos to sell hemp andor hemp-derived cbd in person in accordance with the same requirements as your shopify online store. however, you can't use any pos hardware that requires the use of shopify payments, and you need to use an external credit card terminal from your chosen payment gateway.;;

when situations happen that affect your ability to sell, such as the current covid-19 pandemic, consider adapting your product line to meet the new needs and realities of the situation many people are in a very different situation than they are used to, and are experiencing new challenges. consider how your products could be adapted to new needs of customers consider creating entirely new products that aim to solve new needs from customers. review the following examples to check if any could be adapted to your business if you're a clothing business, then you could create a new line for people staying at home. for example, create a new clothing line for people who need to look professional for video meetings, but want to stay comfortable if you're a garden centre, then consider creating new product lines aimed at any of the following if you sell a home entertainment product, then you could offer a line of two-for-one products where customers can choose a friend or family member to receive the second product. for example, if you sell puzzles, then let a customer buy one for themselves and send one to a friend so they can both do the puzzle for a friendly competition if possible, let you customers rent some of your equipment or products. if you're a leisure goods shop owner, then you could rent some of your equipment on a daily, weekly, or monthly basis. for example, if you sell bicycles, then you could rent bicycles to people who temporarily have more time for leisure activities, but limited funds to purchase a new bicycle if you're a furniture store, then consider renting products for customers to try out new pieces or temporarily create new spaces. for example, if you sell office furniture, then consider renting home office sets for those who need to work from home temporarily if you're a business that attracts customers with access to unique products as a service, then you could let customers rent the products. for example, if you're a board games cafe, then you can let people rent your board games, and also offer beverages or food upon pick up or delivery of a board game offer product kits and tutorials so that customers can recreate some of your products at home. if you are a restaurant or food business owner, then you could provide free or cheap recipes for unique drinks, desserts, appetizers, or main courses that customers can make at home while they're unable to visit your brick-and-mortar location. for example, if you have a popular pasta dish, then you could deliver the pasta sauce along with a recipe for how to make the dish at home, with optional steps for what children might be able to do to help if you are an artist, then you could sell kits for customers to make their own pieces of art with videos or step-by-step tutorials. for example, if you sell paintings, then sell a kit that contains small containers of paint, a paintbrush or two, and a video tutorial about painting something in your style if you have a business that offers a unique experience, then you could sell a kit where people could recreate that experience at home. for example, if you run a miniature golf business, then design some courses people could make at home and sell a kit with some fun obstacles, cheap golf balls, and cheap golf clubs for indoor or outdoor play.;;

you can create orders for your customers and send them invoices from the shopify admin or the shopify app. the orders that you create on behalf of your customers are named draft orders. draft orders are similar to the orders that your customers create for themselves. a draft order is converted to an order when you accept payment for it draft orders are useful when you need to do the following tasks you can't edit a draft order after you mark it as paid, mark it as pending, or pay for it using a customer's billing information. for more information, see accept payment if you use shopify payments with multiple currencies enabled, then you can send draft order invoices in your customer's local currency. mark as paid, mark as pending, and pay by credit card options are available only in your store's default currency when accepting payment for draft orders. if you create a draft order invoice using another currency, and then you decide to use the mark as paid, mark as pending, and pay by credit card options, then the currency is defaulted back to your store's currency you can create a draft order on behalf of your customer and then send them an invoice for the order. by default, the invoice contains a link to a checkout, where your customer can pay for their order draft orders can contain the following information to see more videos, visit our youtube channel from your shopify admin, go to orders do one of the following actions you can also create orders with pre-filled customer information from existing customer profiles from the shopify app, tap orders open the draft order from the drafts page in your shopify admin in the order details section, do any of the following check the individual products or variants that you want to include in the order to remove a product from the order, click the x button beside it in order details section check the quantity of products you have added to the order. if you add a product that has an inventory of zero and the product does not allow overselling, then you will receive a message warning you of a stock problem when you try to checkout optional to reserve the products included in an invoice or a draft order, click reserve items and then select how long you want the items to be reserved. this reserves any items that have inventory tracking enabled, but doesn't adjust their actual inventory levels in your shopify admin from the shopify app, tap orders, then tap draft orders tap the order that you want to add a product to in the items section, tap add product to view a list of your store's products. you can also create a custom item for the order by tapping add custom item tap the product you want to include in the order. to remove a product from the order, tap the product and then tap remove product from order if you add a product that has an inventory of zero, then the draft order creates a negative inventory if you want to apply a discount to the current order, then you can choose to discount the entire order or just individual items within it. both item and order discounts are applied to the total price of the order - be careful not to duplicate the discount. discount codes can't be applied at checkout for orders created as draft order invoices open the order from the drafts page in your shopify admin in the order details section, click price beside the item's name set the discount as a currency amount, or a percentage of the listed price optional enter a reason for the discount in the reason text box open the order from the orders page in your shopify admin set the discount as a currency amount, or a percentage of the total price. this discount is applied on top of any item-specific discounts tap the order that you want to apply a discount to in the items section, tap the item that you want to apply a discount to optional enter a reason for the discount tap done, then tap save to apply the discount in the pricing section, tap add discount if the current order requires shipping, then you can choose a preset shipping rate or create a custom rate select custom, and then enter a shipping rate to use a location-based shipping rate, you first need to add a customer and a shipping address to your order. after you've added a customer, you can choose from the shipping rates you've created on your store's shipping settings if you selected custom, then enter the custom rate name and the shipping rate tap the order that you want to add shipping to select a shipping rate option, or tap custom rate to enter a custom shipping rate you can organize your orders beyond whether they're captured, paid, and fulfilled by adding tags. you can filter orders by tag, and then save a search for that tag so that you can quickly access those orders in the future enter the tag names separated by a comma. order tags are limited to 40 characters letters and numbers per tag to select from your previously used tags, click view all tags. click the tags that you want to add, then click apply changes to apply them to the order tap the order that you want to add a tag to in the tags section, tap add tag enter the tag names separated by commas. by default, draft orders include taxes based on your store's tax settings and the customer's shipping address. if you don't have a shipping address on file, then taxes are based on the customer's billing address instead in the order details section, click taxes click apply to save your changes, or close to cancel tap the order that you want change in the pricing section, toggle charge taxes on or off this step is necessary if you want to use a location-based shipping rate for the current order in find or create a customer section, start entering the name of an existing customer or enter the name of a new customer click the customer to assign them to the order if you're creating a new customer, then click create a new customer fill in the applicable fields in create a new customer this customer is now saved to your store in the customer section of the order, click edit next to the customer's email, shipping address, or billing address in the customer section of the draft order, click the x icon this won't remove the customer from the customer list in your shopify admin tap the order that you want to add a customer to in the customer section, tap add customer tap a customer, or tap to create a new customer tap the order that you want to change in the customer section, tap edit make your changes to the customer information, then tap save tap remove customer from order, then tap remove customer if you create a draft order for a customer, then you can share a link to the checkout page for the order so that the customer can enter billing information, select a shipping method, and submit payment. after the customer completes the checkout process using the link, the draft order becomes an order in the orders page and is automatically marked as paid there are two ways to share checkout links with your customers be careful not to mark the draft order as paid, or else the link in the invoice will not work, and the customer will be unable to complete the checkout process you can send an invoice to your customer with a link to the checkout page. your customer can use the link in the email to enter billing information, select a shipping method, and submit payment you can also send invoices for orders with a payment pending status if you use shopify payments with multiple currencies enabled, then you can send draft order invoices in your customer's local currency in the send invoice dialog, enter the message that you want to include in the invoice in the payment currency section, select the currency for the order in the dialog, review your invoice and click send invoice tap the order that you want to send an invoice for in the invoice section, tap send invoice enter the invoice information, then tap review review the invoice, then tap send if you add a product to an order after you send an invoice, then any shipping rates that were calculated for that order won't automatically update to show the cost of shipping the new product you can create a draft order for customer requests initiated on social media apps, and then share a link to the checkout page with your customer tap..., and then tap share checkout link tap the social media app on which you want to share the link review your message, and then tap send accepting payment for a draft order creates an order on the orders page. you might want to accept payment if you've already been paid, payment is on the way, or if you already have your customer's billing information for the order. if you aren't ready to accept payment yet, then you can save the order as a draft and accept payment later. you can also set the draft order to mark as pending if you haven't accepted payment yet, but would still like to create the order with a payment pending status the following methods are available to accept payment mark as paid - use if you have already received payment for the current order, or if you are importing a past order from another platform into your shopify admin. the received amount is not captured again by your payment provider. an order confirmation email is sent to the customer pay by credit card - use if you have the billing information of your customer or if your customer is available to enter it directly. this payment method is only available with shopify payments mark as pending - use if you're awaiting payment for the current order. you can't edit a draft order after marking the payment as pending. the draft order is created as an order with a payment pending status. you can then send an invoice to your customer with a link to the checkout page, or you can accept payment for the order using mark as paid or pay by credit card for most countries, you aren't charged transaction fees for orders when you're using shopify payments. you pay only the credit card processing fees when processing credit card purchases manually in your shopify admin if you're located in austria, belgium, or sweden, then you're only charged transaction fees on orders processed through a third-party payment provider if you're using a supported direct credit card payment provider instead, then you pay the same transaction fees when processing credit card purchases that you pay for online orders credit card transaction fees aren't returned to you when you issue a refund if you mark the order as paid and select a manual payment method, such as cash on delivery or bank deposit, then you do not incur transaction fees for that order if you receive payments through direct payment providers other than shopify payments, then check with your provider if handling customer information in this way affects pci compliance requirements select one of the following options if you select pay by credit card, then enter the customer's billing information and credit card credentials, and then click charge click create order to confirm your payment setting and create an order from your draft order go to the drafts page in your shopify admin click the number of the draft order that you want to open tap the draft order you want to edit after you accept payment for your draft order, it becomes an order on the orders page in your shopify admin or the shopify app. you can fulfill it in the same way as any regular order when you create a draft order, you can save time by duplicating an existing order or an existing draft order. the following scenarios are examples of where duplicating an existing order might be useful when you duplicate an existing order or a draft order, a new draft order is created with duplicates of the following information discounts and shipping rates are not duplicated in the draft order open the order or the draft order from the orders page in your shopify admin in the order or draft order details page, click duplicate a draft order is created with the same line items and customer information as the original order if you save your order as a draft, then you can update it later from the drafts page in your shopify admin. when you accept payment for your draft order, an order is created for it on the orders page.;;

you can add or generate the following policies for your shopify store you can use html in the content of your store policies after you add your policies, they are linked in the footer of your checkout pages. you can also add your policies to menus in your online store although shopify can generate templates, you're responsible for following your published policies. review your policies carefully before adding them templates for your store policies are available only in english. if you operate your store in another language, then you need to create your own store policies. contact a local law expert for help from your shopify admin, go to settings legal enter your store policies, or click create from template to enter the default template. use the rich text editor to add style and formatting to your policies, and to add links and images review your policies and make any changes click save to add your policies when you add your store policies, they are automatically linked in the footer of your checkout pages. customers might need to see your policies before they check out, so it's a good idea to link those pages in your store navigation to see more videos, visit our youtube channel you can create webpages in your shopify admin. webpages are useful for publishing information that rarely changes or that customers reference often, like a about us page or a contact us page learn how to add pages to your online store, and link those pages in your store navigation if you use a free theme from shopify that was downloaded after november 2018 and you've added your shipping policies, then the product pages on your online store include a link to your shipping policies. this is to communicate any additional costs associated with the product, or shipping conditions you can remove this link by editing your theme's language beside your current theme, click actions edit languages in the search box, type shipping policy html in the shipping policy html box, replace the contents with a single space by default, links to your policies are listed in your checkout footer. a link to your refund policy is also listed on your order review page. a link to your shipping policy is listed on your product pages and your cart you can update your menus to include these policies you can add direct links to your policies by adding the following to the end of your store's domain name for example, if your domain name was url, then a direct link to your shipping policy would be url you can inform your customers about the changes that you're making to your store's policies during the covid-19 pandemic. this can help customers feel reassured that their shipments are being handled in a clean environment, and that precautions are being taken to ensure their safety. you can use any or all of the following options you can create a specific covid-19 prevention policy page and add it to a menu, such as your main menu or footer menu, on your website you can add virus or disease prevention clauses to your store policies. for example, consider updating your shipping policy to include the following information a blog post can be a great way to explain how your store is addressing covid-19 concerns using a less formal tone than you'd use in your legal policies blog posts are hidden by default and don't appear on your online store unless you set them to be visible choose the settings for your blog post optional display an image on the blog landing page. click upload image in the featured image section, and then select an image to upload optional include an excerpt from your blog post on the blog landing page optional add tags to your blog posts to organize them by category or subject. customers can click tags to find other blog posts in the same category. when a customer searches for a tag in your online store, matching blog posts will appear in the search results. enter tags, separated by commas, in the tags field optional if you have created a custom template for blog posts, then you can select a template. in the template drop-down menu, select the template that you want to use for the post optional edit the search engine listing for your blog post in the search engine listing preview section select visible in the visibility section, or set a specific publishing date for the post. you can edit or delete a published blog post at any time;;

depending on your return policy, you might need to create returns for customers to return purchased items and refund a customer's payment. if you refund orders quickly and effectively, then you show your commitment to customer service and might encourage customers to order again from your shopify admin you can create and manage your returns, send shipping instructions and return labels to your customers, track returned items, restock inspected items, and refund payments to your customers credit card transaction fees aren't returned to you when you issue a refund you can create a return for an order to help manage items that your customer wants to return. after you create a return, you can send any return shipping information to your customer and track the return. use the orders page to manage all of your returns by filtering on the return status after you receive and inspect the returned items, you can issue a refund, and restock applicable items you can create a return from an existing order that has at least one fulfilled line item that has not yet been refunded. if no line items have been fulfilled, then you should refund and restock the order instead from your shopify admin, go to orders click the order that you want to refund enter the quantity of items in the order that are being returned in the return shipping options section, select one of the following options if you choose to create a return label, then you're prompted to create and send the label. for instructions, refer to creating and sending return labels you can filter the orders on your orders page by return status click the open tab to display all open orders select from return in progress and returned to display the returned orders if you create a return by mistake, or a customer has changed their mind about requesting a return, then you can cancel the return that you've created you can only cancel returns in the following situations after you cancel a return, you can't reactivate it, but you can create a new return click the order for the return that you want to cancel in the dialog, click cancel return to confirm when you refund an order, you send payment back to the customer. you can refund an entire order or only part of an order. you can also refund an order without creating a return, but you can't create a return after a refund has been issued. in some circumstances, you can cancel an order and issue a refund as part of the refund process, you have the option to restock the items and to send a notification email to the customer. if there is no payment to refund, you can restock the items from the order a refund can only be sent to the original payment method. if a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent if you're using shopify payments and you issue a refund, then the amount is deducted from your next available payout if you're using shopify payments and your payout doesn't have enough funds for a return, then there are different outcomes depending on where you are located. austria, denmark, germany, hong kong, ireland, italy, netherlands, singapore, spain, sweden, new zealand, and the united kingdom, the remainder of the refund is deducted from the next payout until the refunded amount is covered united states, canada, and australia, the balance is debited from your bank account on the day of the payout a refund takes up to 10 business days to be credited back to your customer if a negative balance payout fails, then the payout is tried again in 3 business days. for more information about issuing refunds with shopify payments, refer to the shopify payments faq if you refund an order to store credit by using shopify pos, then you can refund the amount to the original payment method later on. for more information about shopify pos, refer to point of sale if your shopify payments account displays a negative balance, then you might not be able to issue a refund. refunds are listed as pending until you have made enough sales to have a positive balance in your shopify payments account, and then you can successfully issue a refund if a discount code was applied to an order, then you can refund an amount that is more than what the customer paid you. choose the amount to refund carefully. to see more videos, visit our youtube channel you can issue a full refund for all items in an order enter the quantity of the items in the order that will be refunded the refund total amount, not the total available to refund amount, is updated, minus any shipping charges. you can manually edit the refund total if, for example, you want to charge your customer a restocking fee. you can also add a refund for any shipping charges optional enter the shipping amount that you want to refund into the shipping field if you've shipped the items but your customer hasn't returned them yet, then uncheck restock items. this checkbox is visible only if you're tracking inventory for the items included in the order optional enter a reason for the refund if you don't want to send an email to your customer when you issue the refund, then uncheck send a notification to the customer. this option is checked by default click refund to refund the customer's order from the shopify app, tap orders tap the order that you want to refund from the order details screen, tap refund payments use the beside each line item to enter the quantity that was sold if you don't want to return the items to inventory, then disable the restock option optional enable the refund shipping option to include the cost of shipping in the refund the number in the total field should now be the same as the number in the available to refund field optional enable the notify customer via email option to send a confirmation email to the customer about the refund if you're sure that you want to refund the order, then tap refund to confirm from the order details screen, tap the button use the button beside each line item to enter the quantity that was sold if you don't want to return the items to inventory, disable the restock returned items option optional disable the notify customer via email option if you don't want to send a confirmation email to the customer about the refund if you're sure that you want to refund the order, then tap refund to confirm you can issue a partial refund for specific items in an order. you can then issue additional partial refunds until you've reached the total available to refund, which is the original amount of the order if a customer made a purchase using a gift card and another method of payment, then when you perform a partial refund, the refund is applied to the gift card first, until it reaches the full amount available for refund. then rest of the refund is applied to the other payment methods. you can adjust the refund amounts manually for each payment method up to the amount that is available for each payment method. for example, if a partial refund amount of 50 is applied to the gift card, but you can apply up to 20 to a credit card, then you could split the refund by applying 30 to the gift card, and 20 to the credit card in the order details section, click refund enter the quantity of the products that you want to refund. any products with a quantity set to 0 won't be refunded the refund amount not the total available to refund amount is updated, minus any shipping charges. you can manually edit this amount for example, to charge your customer a restocking fee. click refund to issue a refund for the items that you've chosen use the - and beside each line item to enter the quantity that you want to refund any items with a quantity of 0 won't be refunded optional if you don't want to return the refunded items to inventory, then tap the restock toggle button to disable the option the total field updates when you make your selections, and its total is less than the total in the available to refund field the order details screen updates to show that the order is partially refunded. if you process an additional refund to the order at a later date, then the total available to refund will be lower use the - and beside each line item to enter the quantity that you want to refund. any items with a quantity of 0 are not refunded if you don't want to return the refunded items to inventory, then tap the restock toggle button to disable the option if there is no payment to refund for an order, you can restock the items without creating a return or a refund click the order that you want to restock enter the quantity of items in the order to restock after you have created a return, received the items from the customer and refunded the payment, the order is complete. if you choose to restock the items as part of the refund, then the order is closed automatically. if you did not restock the items, then you can mark the order as returned after you receive the items from the customer click the order that you want to mark as returned the detailed transaction history for the order is displayed in the timeline section of an order's overview page and includes returns, refunds, and restocking information click the order that you want to review in the timeline section, click an entry to see more details about the transaction tap the order that you want to review swipe the screen down to the timeline section swipe the screen down to the timeline section.;;

notifications sent out from your store are rendered using liquid. liquid is shopify's simple, easy-to-use programming language. it's the same programming language that themes from the theme store are built on to edit the notifications that are sent from your store, you can make basic customizations to your notification templates for help with more advanced changes, or to make changes to custom notification templates, you can reach out to the community on our forums, or you can also hire a shopify expert to do your customizations for you here is a list of liquid notification templates which you can customize from the shopify admin all templates in the shopify admin have access to the properties of their corresponding order many properties of an order are available directly using liquid, in templates, and in additional scripts the properties of an order are available in the following templates unlike most other liquid objects, the order object isn't referenced by name in email templates. for example, instead of using url in your order confirmation email template, you should use url . however, for sms notifications, order properties need to be prepended with order as usual a system wide unique id of the order for internal use. use the following example to generate a link to the order in the admin section of your shop. for example, in your new order template, you can add the following code typically this is a pound symbol followed by the ordernumber shop unique number of the order, without the pound prefix, or any prefix or suffix added to the order id by the shop-owner in their shop preferences the date and time the customer created the order. you can format this using the date filter taxes broken up by type of taxation the amount of the discount applied by all discounts the amount of the savings caused by all discounts total of the order subtotal shipping cost - shipping discount tax the shipping price including any shipping discount any attributes which were attached to the order contains the url of the referrer that brought the customer to your store contains the path of the landing site the customer used. this is the first page that the customer saw when heshe reached the store looks at the landing site and extracts a reference parameter from it. reference parameters can be ref, source, r if the landingsite is productsgreat-product?refmy-tracking-token, then the landingsiteref is my-tracking-token. you can perform a certain action if your ref is equal to a certain value returns true if the order has high risk returns a list of unique payment providers on an order. for example, if someone paid with a visa, a mastercard, and cash, the returned list would be shopifypayments, cash displays the physical location of the order. there are several location properties available, listed here. you can configure locations in the locations area of the admin returns the link to the order status page for this order draft order properties are available on the draft order invoice email template, which notifies your customers about outstanding invoices you can't send draft order notifications by using sms the date and time the line items in the draft are reserved until, for example, 2015-05-30t1743510200 you can format dates using the liquid date filter the date and time the customer created the draft order, for example, 2009-05-30t1743510200 taxes broken up by type of tax amount of the discount applied by all discounts amount of the savings caused by all discounts you can format this amount using liquid money filters note unlike in regular orders, a draft order's shipping address may be incomplete the physical location of the order. there are several location properties available you can configure locations in the locations page of your shopify admin each line in the list of lineitems or subtotallineitems has the following properties subtotallineitems returns the line items that are used to calculate the subtotalprice of an order. subtotallineitems excludes tip line items the variant's option values, joined by characters these additional properties are available on the refunds email template. this email template is used to notify your customers that a refund complete or partial has been applied to their order. you can use any variable available for the order email notification template, in addition to the following variables each refundline in the list of refundlineitems has the following properties these additional properties are available on the shipping confirmation, shipping update and fulfillment request email templates the shipping confirmation and shipping update are used to notify your customers that some or all items in their order have been successfully fulfilled, or updated with new shipping information the fulfillment request email template is used for any custom fulfillment service defined in your shop admin. to add a custom fulfillment service, go to settings shipping and scroll down to fulfillmentdropshipping each fulfillmentline in the list of fulfillmentlineitems has the following properties there are two types of discount properties discountapplications describe why and how an item was discounted discountallocations describe how a particular discount affects a line item and how it reduces the price. you should use this property at the line item level you can combine these properties to display discount information at the line item or order level this example checks if a discount has been applied to the line item. if the discount wasn't applied at the order level all , then the discount name and amount are displayed the result might look like this each discountallocation in the list of discountallocations has the following properties each discountapplication in the list of discountapplications has the following properties describes how a discount selects line items in the cart to be discounted. the customer-facing name of the discount examples welcome10 or cbbwqqakybyy;;

your online store speed is the time it takes the different pages in your store to load improving your online store speed your online store's speed impacts the shopping experience of your customers, your conversion rate, and your store's discoverability if your online store is fast, then a customer with a slow phone and poor mobile connection can have a positive buying experience. a slower store might not be as accessible or user-friendly when a user can't navigate your online store smoothly, or your pages load slowly, they are more likely to leave before they buy something. you can improve your customers' experience and your conversion rate at the same time by focusing on your online store's speed search engines like google use page speed as a ranking factor. if your online store pages are slow, then they might be ranked lower, even if your store is otherwise optimized for search engines your online store is made up of a set of features, such as theme code, apps, images, videos, carousels, instagram feeds, and analytics. these features can contribute to your overall customer experience and extend the capabilities of your online store each feature you add to your online store needs network and hardware resources to function. some features need more resources than others. adding a new feature can have a noticeable effect on the speed of your online store when you consider adding a feature to your store, you should weigh the benefits of the feature against its impact to the speed of your store. you might need to make some speed tradeoffs to build a user experience that leads to more sales ask yourself the following questions when considering features for your store what will help customers make the decision to purchase from the store for example, consider whether your customers would prefer a simple home page with links to detailed product pages, or a more powerful home page where they can quickly view and buy products what functionality should exist at the top of the page to drive conversion for example, branding elements, featured images, and a checkout cart are all features that can impact performance but increase conversion what functionality can load later as customers scroll down the page for example, analytics and product reviews don't need to be loaded immediately when a customer visits your store. you might need to consult your theme or app developers to understand if a feature is loading right away you can learn how your store performs against industry standards and other shopify stores like yours by viewing your online store speed report. this report also shows you how your score has changed over time, and graphs events that might have impacted your speed score against your historical speed scores. you can also explore factors that impact your online store speed and how to address them.;;

all your products are listed in the products area in shopify. 50 products are listed on each page. to organize the list of products, and to find products in a list that spans many pages, you can sort, search, and filter the list by default, your product list is sorted alphabetically from a to z by product name the way that your products are sorted or filtered in the products area of the admin doesn't affect how your products are shown in your online store. if you need to change the way that your products appear to customers in your online store, then change the sort order for the products in a collection you can sort your product list using the following sort options sorting affects the order of the products in the shopify admin, but not in your online store. you can sort your product list to help you find the products that you need to update or review. for example, to see which of your products are running low in stock, you can sort your product list by inventory from your shopify admin, go to products all products click sort, and then select a sort option by default, all your products are listed on the products area. you can filter this list to show a smaller subset of the products filtering your product list can help you find the specific products that you need to edit, review, or update. the following filter options are available for example, if you sell clothing and want to view a list of only your t-shirts, then you could filter by the product type t-shirt. only the products of that type will then be shown in the product list, making it easier for you to review and update that subset of products if you add more than one filter, then only the products that match all of the conditions will be shown select one or more filter options from the shopify app, go to products all products on the filters screen, tap to select filters you would like to add. you can select from the following available filters selected filters will appear on the filters screen. tap the x next to any filter to remove it you can use the search bar on the products page to find products by words that are in their titles, descriptions, or tags enter the search words into the field labelled filter products. the product list automatically refreshes to show only the products that have the words in the product titles, descriptions, and tags you can use the search bar on the products screen to find products by words that are in their titles, descriptions, or tags shopify finds the products that have the search words in their title, description, or tags, and then displays them in a list below the search bar. do one of the following actions you can use spotlight search on your ios device to search for orders, products, collections, and customers. tap an item to open it in the shopify app you can use the search bar on the products screen to find products by words that are in their titles, description, or tags after you search for or filter your products, you can save the search or filter so that you can easily use it again later after you set up your filters or search for words, click save search and give your search a name the search is saved as a tab on the products page on desktop, and the products screen in the app next time that you need to find the products that match the same search words or filters, click the tab that is labelled with the search name. the product list will immediately update with the subset of products searches can only be saved on your desktop.;;

inventory is the quantity of a particular product that is available for sale inventory tracking can help you avoid selling products that have run out of stock, or let you know when you need to order or make more of your product. you can set up inventory tracking, view your inventory, and adjust your inventory counts in the inventory area of shopify. you can also view the history of inventory adjustments for products and variants whose inventory is being tracked by shopify if you need to receive direct notifications of low stock levels, then install an inventory alert app from the shopify app store tracking and adjusting inventory exporting or importing inventory with a csv file;;

when you add a product to your store, you can uncheck the shipping checkbox to indicate that you are selling a digital product or service instead of a physical product. if you're selling a digital product, then you'll also need to use an app to provide a download link to your product customers in the eu must pay vat on digital goods at the rate applicable in their own country regardless of where the seller is located. make sure that your tax settings are correct to sell digital products to customers in the eu if you're selling a digital download product or a service, then you need to disable shipping for that product from your shopify admin, go to products all products from the products page, select a product or create a product in the shipping section of the product page, uncheck this is a physical product to provide a download link to your customers for a digital product, you must use an app from the shopify app store. for example, the shopify digital downloads app is a free and simple app that you can use other third-party apps are also available on the shopify app store. choose the app that best suits your needs after you have configured a digital product or service, you might want to customize your email templates so that customers will know what to expect with their order for more information about email templates, see set up your email templates after you've created a digital product, you should place a test order to make sure it works.;;

go to the app store to install product reviews for shopify you can use the product reviews app to add a customer review feature to your products. this lets your customers engage with your business, as well as each other, to encourage sales the product reviews app supports google microdata sometimes referred to as rich snippets or structured data. the app automatically adds an aggregate review score that appears in your search results on google, which helps to increase traffic from organic searches google doesn't allow microdata information to be included in google ads or product listing ads. your aggregate review scores appear only in your organic search results. ultimately, google decides what data to display, which means your data might not show up all the time.;;

handshake is a wholesale marketplace where you can buy products from shopify merchants that sell wholesale. handshake suppliers are reviewed by the handshake team. this means that you deal with independent businesses, and not resellers. currently, there are no commission fees for selling and buying on the handshake marketplace. handshake marketplace is currently available only to businesses located in the united states you can browse wholesale products and discover suppliers on the handshake marketplace at url without an account. if you want to access product wholesale prices, contact suppliers, and buy products, then you need to sign up for a handshake retailer account. to buy products you need to have a valid shipping address in the united states, a reseller id, and a credit card if you want to sell products wholesale and join handshake as a supplier, then refer to selling on handshake wholesale marketplace finding products and suppliers on handshake;;

dropshipping is a way for you to sell products without storing the inventory yourself. many businesses on shopify use dropshipping, partly because it can be easy to set up if you run a dropshipping business, then your products come from suppliers who ship products to your customers on your behalf. theses suppliers could be manufacturers, warehouses, or even family members who make products from their home. with shopify, it's easy to find suppliers through oberlo, print-on-demand apps, and other dropshipping apps before you try dropshipping, make sure you understand how it works, its features and drawbacks, and the process that orders and products go through to see more videos, visit our youtube channel supply chain and fulfillment process;;

the group of products that you sell is called your product line. you can choose your product line in many ways. when starting out, some businesses have a theme they want to find products for, such as children's craft supplies, accessories for pets, or plus-sized men's clothing. some businesses know exactly what products they want to sell, but don't know where to get them from. other businesses don't yet know what to sell regardless of your position when you start out, it's important to choose the right suppliers and the right products to sell;;

to use oberlo with shopify, you need to have a shopify store. visit shopify and click get started to sign up if you are new to shopify and dropshipping, then it's a good idea to get started by creating an account on the oberlo website and following the step-by-step instructions for setting up your store. if you already have a shopify store setup and you are familiar with dropshipping, then install oberlo from the shopify app store to get started right away before you use oberlo, you can review the oberlo terms of service to see more videos, visit our youtube channel setting up shopify to work with oberlo using oberlo as a fulfillment location;;

products are the most important part of your dropshipping business. the products that you choose to sell affect how you run your online store, how you market your store, and who you market it to the way you price your products is important to your profitability, but also affects customer acquisition and loyalty. to learn more about pricing your products, see set and manage prices for your products editing product details in oberlo combining products with variant mapping overriding and deleting oberlo products;;

understanding how order fulfillment works with oberlo and shopify is an important part of running your dropshipping business. when a customer places an order in your shopify store or online sales channel, you order the product from the supplier using oberlo, and they ship the product directly to your customer placing and fulfilling aliexpress orders with oberlo steps to process your first order;;

you can use your aliexpress buyer's account to see more details about your paid orders that contain aliexpress products, raise disputes with aliexpress vendors, and cancel aliexpress orders the vendor reviews the cancellation request and agrees to the request, rejects the request, or asks you for further details before making a decision. if an agreement is reached and the order is canceled, then the transaction is canceled and the supplier won't ship the order neither shopify nor oberlo can affect the decision of an aliexpress vendor to cancel an order you can raise a dispute about an aliexpress order if the product didn't arrive as described, if there are issues with the billing, or if there are other problems with the order. to raise a dispute, follow the directions in aliexpress's buyer center neither shopify nor oberlo can affect the outcome of a dispute raised on aliexpress most aliexpress suppliers do not accept returns, so you need to check your supplier's policies before offering returns to your customers. instead, aliexpress offers refunds through buyer protection. for more details, visit their buyer protection page if your supplier doesn't accept returns but you want to offer returns to your customers, then you can accept returns at your own location instead of your supplier's you can export a csv or excel xls file with a list of your orders from your oberlo account to an email address.;;

if your business has unique considerations, then review the getting started section. for quick steps on fulfilling oberlo orders, see placing and fulfilling aliexpress orders with oberlo before you place your first oberlo order with your supplier, you need to check some settings in oberlo and on your computer first. after you place the order, you must wait until your supplier processes and ships the order before marking your order as fulfilled. it can take a few days for your supplier to ship your order, which means this process might take a few days to complete review your account settings, such as the note that you send to suppliers when you order from aliexpress, before you process your first order make sure that you meet the requirements needed to place your order with oberlo after you purchase the product from the supplier, the status changes from to order to in processing within oberlo after you place your order, you need to wait until your supplier fulfills the order on their end. when a supplier fulfills your order, you receive an email confirmation and need to let your customers know their order has been shipped. most suppliers provide shipping tracking information but others don't. choose one of the fulfillment methods below based on whether your supplier provided a tracking code you need to be logged in to your aliexpress buyer account before requesting tracking information alternatively, you can go to your my orders page in your aliexpress account and click send details, sync this page or sync all orders knowing the progress of your orders can help you create a good experience for your customers if any delays occur. if tracking information is provided by your supplier, then you can track your customers' orders yourself and make sure that they are scheduled to arrive in the timeframe you advertise if you realize an order won't arrive in time, then you can contact your customer to perhaps offer a discount or refund upfront to increase the trust in your brand and increase the chances of your customer purchasing from you again.;;

when you sell products with oberlo, all products are shipped by the suppliers. when you purchase a product from the supplier, you need to pay for the shipping. the shipping cost depends on the shipping method and the country that you are selling to shipping carrier options for oberlo orders;;

you can use oberlo's reporting to monitor the performance of your dropshipping business, such as your sales, costs, and earnings over time. your metrics appear in the oberlo dashboard the oberlo dashboard displays a live view of the performance of your dropshipping business. you can access the dashboard from your oberlo account, and it includes data from all paid orders from your shopify admin, go to apps in the installed apps section, click oberlo oberlo dashboard shows the below metrics. all metrics are shown in the currency you set in your shopify admin pieces - number of pieces this product comes in total sales - total value of sales of this product during the selected period sales change - the change in sales of this product between the selected period and the previous period of the same length. for example, if your product summer sunglasses has generated 150 usd in sales over the past 7 days with a dollar value change of 50, that means that during the previous 7 day period summer sunglasses generated 100 usd in sales sales graph a graph showing when sales of this product occurred during the selected time period current number of orders for which the fulfillment process hasn't been started current number of orders being processed current number of unread notifications in your oberlo account total sales and costs over the selected time period total value of sales made during the selected time period total number of orders made on your store during the selected time period total amount paid to suppliers during the selected time period. total sales during the selected time period minus total costs during the selected time period. for example, if you made a 100 sale and paid the supplier 75 for the product, your earnings is reported as 25 the five products with the most sales during the selected period only paid orders are displayed in the oberlo dashboard. orders with the following statuses are not included in oberlo metrics pending, authorized, refunded, partially refunded, cancelled you can decide which data you want to see in your dashboard by adjusting two reporting settings total sales - includes earnings from all shopify orders, discounts, taxes, and shipping, including products not sold through oberlo oberlo item sales - includes earnings only from items imported from oberlo, and excludes discounts, taxes, and shipping for example, davis produces and sells his own shaving cream, and also uses dropshipping through oberlo to sell razors and shaving kits on his shopify store. when he selects total sales, he sees data for his shaving cream, the razors, and shaving kits all in the oberlo dashboard. when he selects oberlo item sales, he sees data for the razors and shaving kits in the oberlo dashboard, but not the shaving cream that he produces and sells himself.;;

even though dropshipping businesses don't ship products themselves, they are usually still charged shipping fees from their suppliers. dropshipping businesses can choose from a variety of strategies to address these shipping fees businesses can also choose to have different strategies for different products, such as per-item shipping rates offering free shipping to your customers can provide the following benefits if your supplier offers free shipping to you, then it can be a good idea to pass on the free shipping to your customers. if your supplier doesn't offer free shipping, then you can choose to either include the cost of shipping in your product pricing or have the shipping cost come out of your profits including shipping in the cost of your products can help you provide an up-front cost to your customers. many businesses who do this advertise that shipping is included. knowing the full price up front helps customers feel confident that there won't be any hidden fees in your checkout offering a single flat shipping rate to your customers can provide the following benefits advertising that any order comes with a flat shipping fee shows customers that there are no hidden fees in your checkout you can determine what you should charge for shipping by forecasting the orders that you will receive in any given week. if you add up all the shipping fees from your supplier and divide that shipping amount by the number of orders, then you'll see what flat rate you need to charge on each order to cover your shipping costs the store is expecting to receive 18 orders, with a total shipping cost of 66. the store needs to charge a flat shipping fee of 3.67 66 18 on each order to cover all shipping costs offering tiered flat shipping rates to your customers can provide the following benefits you can set each shipping rate to apply to a range of values based on price or weight. for example, you might create three shipping rates for carts whose price falls between 0-9.99, 10-29.99, and over 30 for example, suppose that you sell unique sticky note papers. your supplier charges you 1 to ship one pack and 0.25 for each additional pack in the order. if you set each pack to weigh the same weight, 1 lb for example, then you can set different shipping costs based on the weight of the order. for orders of 1 pack, or 1 lb, you could charge 1. for orders of 2-5 packs, or 2-5 lb, you could charge 2. for orders of 6-10 packs, you could charge 4. this helps pass on the shipping savings you receive from the supplier to your customers offering per-item shipping rates to your customers can provide the following benefits if your suppliers charge a flat fee for each product and don't provide a high-volume discount, then per-item shipping rates help to keep shipping costs accurate and prevent profit loss from larger orders. you can add each product to a shipping profile that has appropriate shipping rates. at checkout, the shipping rates of all products in the cart are combined to give a total shipping cost for example, suppose that you sell aa and aaa batteries. each pack of aa batteries costs 3 to ship and each pack of aaa batteries costs 2 to ship. you can create a shipping profile for each size of battery and the appropriate shipping rates. if you made a 3 rate for aa batteries in one shipping profile and a 2 rate for aaa batteries in another, then an order of one pack of each would result in the customer seeing a 5 shipping rate at checkout per-item shipping can get complicated if your store receives orders that contain products from many different profiles. for more information, refer to combined rates at checkout depending on how your supplier determines shipping costs, there might be a few more factors to consider when setting up your shipping rates suppose that your supplier provides you with the following shipping fees the base cost includes shipping one of each item in the products in order column based on your market research, you estimate that you'll receive the following orders and have to pay the following shipping fees the results predict 24 orders that will cost 170.50 in shipping fees. to cover your shipping costs, you would need to charge 7.11 for shipping on each order if you want to offer free shipping and advertise that your price includes shipping, then you could distribute the 170.50 shipping cost across the price of your products. based on the estimates, you'll sell 77 products. this would require you to add 2.22 to the price of each your products to cover the cost of your shipping however, because you estimate that two orders will want express shipping, you need to decide whether to offer express shipping for a fee to customers, or keep everything standard shipping if you offer express shipping at a cost, then you first need to determine the cost to cover only your standard shipping, because that determines how much to increase the cost of your products. there are 72 products in orders with standard shipping, with a combined shipping cost of 149.50. this means you need to increase your product prices by 2.08 to cover your shipping costs there are two orders with express shipping that cost a total of 21 in shipping fees. these orders contain a total of 5 products. because the product prices have already been increased by 2.08 to offset standard shipping, 10.40 of the 21 total express shipping fees is already accounted for. this leaves 10.60 to be collected from the two express orders, meaning you could charge 5.30 for express shipping to cover your predicted costs if you decide not to offer express shipping, then you need to recalculate all the express shipping orders to use standard shipping instead. your shipping cost would now total 160.50, meaning you'd need to add 2.09 to each product to cover those costs because your supplier offers standard and express shipping, it makes sense to offer a single flat rate for each option. based on the estimates, you expect to have 2 orders with express shipping, which will cost you a total of 21. you also expect 22 orders with standard shipping, costing 149.50. to cover your shipping fees, you should charge a 10.50 flat shipping fee for express orders and a 6.80 flat fee for standard shipping orders these shipping rates will likely need to be adjusted frequently as your business grows to account for your actual order numbers and shipping costs, instead of those you estimate at the start to be even more accurate, you could create different flat shipping rates based on which country an order was placed from you can also offer tiered flat rates to keep your shipping costs more accurate in case your predictions are incorrect. remember that you can offer tiered flat rates based on weight or price. if you set each product to weigh 1 lb and created flat shipping rates based on weight, then you can calculate what the average shipping cost is for each weight the average cost to ship 1 lb to canada is 4 and to the united states is 2.17 the average cost to ship 2 lb to canada is 5.84 and to the united states is 4.25 if you continued the calculations for 3 lb, 4 lb, and heavier orders, then you can set more accurate shipping rates, which helps reduce any loss of profits from unexpected shipping costs for each product, you can set up a shipping profile and set shipping rates based on the products that are ordered when an order contains products from different profiles, their shipping rates are combined at checkout, which can lead to higher shipping costs for your customers. for example, if you set up a shipping profile for plates with a rate of 5 and a shipping profile for bowls with a rate of 4, then a checkout with a plate and and bowl would result in a 9 shipping rate a basic method to set your shipping rates for each shipping profile is to find the average cost for the products in the profile, regardless of what else is part of the cart the cost of shipping plates to canada using standard shipping the average cost of shipping any amount of plates is 6.04 the cost of shipping bowls to canada using standard shipping the average cost of shipping any amount of bowls is 5.55 the cost of shipping mugs to canada using standard shipping the average cost of shipping any amount of mugs is 5.07 based on these numbers, you would make the following profits on each expected order for canada to use per-item shipping effectively, you'll likely need to add tiered shipping rates that are based on weight or price to each shipping profile for more examples of per-item shipping, refer to combined rates at checkout.;;

the shopify partners program has developers world-wide who build websites, apps, and themes that help you customize your store the shopify partners program has an expectation of high standards of quality, and shopify partners are required to follow the partner program agreement. if a shopify partner doesn't follow the partner program agreement, then action can be taken following the policies and processes that are in place if you think a shopify partner isn't following the partner program agreement, then contact shopify support learn more about hiring shopify experts in the experts marketplace, apps for your store, and themes.;;

shopify is available in the following languages shopify has released a limited, beta version of the admin and the help center in these languages. this release is only the beginning. we are continuing to work hard to deliver more content in your language. this beta version is a mixed-language version, which means that some screens still display in english. we have tried our best to target the most crucial features so that you can get a sense of what it feels like to work in shopify using your language you can opt in to the beta version of shopify in these languages to test them out. we would love it if you could provide feedback, positive or negative. if something doesn't make sense to you, or if you have suggestions to make something better, we want to know! not only have we translated the admin, but we also want to provide support in your own language. we have released a partially-translated help center in these languages. additionally, we have email support in place to answer your questions in these languages how do i change my preferred language from your shopify admin, click your username and account picture if you haven't set up a single login, then you'll see your profile instead of manage account can i change my language back to english you can change back to english at any time are you releasing shopify in other languages shopify plans to release more languages in the coming months and years.;;

shopify believes strongly in protecting personal information, and understands that doing so is critical in helping you preserve the trust and confidence of your customers. shopify has designed its platform to enable you to offer your customers transparency into and control over their personal information. shopify believes in making it easy for you to use its platform in a manner that complies with privacy and data protection laws around the world shopify does what it can to set you up for success, but there are also steps you will need to take on your own. the following documents will help you start thinking about two major global requirements - the privacy laws of europe and california. if you have specific legal questions about which laws apply to you, or questions specific to your business, then consult with a local lawyer who is familiar with data protection laws;;

shopify supports the protection of intellectual property and the acceptable use policy prohibits posting or uploading content that infringes on the copyright or trademarks of others the information provided on this page is for educational purposes and isn't legal advice. your own legal counsel can provide legal advice and help with specific questions about intellectual property intellectual property refers to something produced as the result of creativity. this includes tangible and intangible works, such as books, text, code, images, videos, logos, and slogans. copyright and trademark are two types of intellectual property store owners need to protect their intellectual property, and make sure that they don't infringe on someone else's intellectual property copyright protects tangible original works, such as photos on an online store copyright laws vary by country or region, but generally copyright applies from the time the work is created. in many countries or regions, copyrights can also be registered with the government's copyright office a copyright owner has the exclusive rights to copy, display, distribute, sell, or perform their works, or to create derivative works. a copyright owner controls how their works are used, and others who want to use their works need to get their permission. if someone uses copyrighted works without permission from the owner, then they might be infringing on the copyright learn more about copyright on the u.s. copyright office website or the canadian intellectual property office's guide to copyright trademarks protect unique symbols or words that identify and distinguish a business or product from other businesses or products once registered, a trademark has certain protections under the law, and the trademark owner has the exclusive rights to use the claimed trademark for certain products or services. if someone uses a trademark without permission in a way that causes confusion about the brand, product or services, then they might be infringing on a trademark learn more about trademark on the united states patent and trademark office website if you dropship products, then you can choose which products, services, and suppliers you work with. you should also consider the risks because some suppliers might list copyrighted, branded or trademarked goods. learn more about copyright disputes or trademark disputes some product categories that carry a higher risk of being copyrighted, branded or trademarked goods can include you can also refer to how to avoid counterfeit goods on aliexpress it is shopify's policy to expeditiously respond to clear notices of alleged copyright infringement that comply with the united states digital millennium copyright act dmca, the text of which can be found at the u.s. copyright office website, url it is expected that all users of any part of shopify will comply with applicable copyright laws. if, however, we receive proper notification of claimed copyright infringement, our response to such notices will include removing or disabling access to material claimed to be the subject of infringing activity andor terminating the user's account in accordance with section 512i1a of the dmca, shopify will, in appropriate circumstances, disable andor terminate the accounts of users who are repeat infringers you can sign in to use the online form to report content on shopify that you believe violates or infringes your copyright you can also report multiple stores that are infringing on the same copyrighted works in a single form submission. if you falsely report that content infringes on your copyright, then you might be liable for damages the online form is the most efficient way of submitting a copyright infringement notice. if you can't use the online form, then you can mail a notice that has all of the information that's required in the dmca to shopify's designated agent. your notice needs the following information if your store receives a notice of copyright infringement, then shopify's trust and safety team will email the store owner to let them know what content was taken offline if you have a good faith belief that the content was taken offline as a result of a mistake or misidentification, then you can submit a counter notice. the email includes a link to a counter notice form if you can't use the counter notice form, you can send a counter notice to shopify's designated agent. your counter notice needs the following information you can reply to the email from shopify's trust and safety team with any questions that you might have it is shopify's policy to expeditiously respond to clear notices of alleged trademark infringement. our response to such notices may include removing or disabling access to material claimed to be the subject of infringing activity andor terminating the user's account shopify will, in appropriate circumstances, disable andor terminate the accounts of users who are repeat infringers you can sign in to use the online form to report content on shopify that you believe violates or infringes your registered trademark you can also report multiple stores that are infringing on the same trademarks in a single form submission. if you falsely report that content infringes on your trademark, then you might be liable for damages the online form is the most efficient way of submitting a trademark infringement notice. if you can't use the online form though, then you can send a trademark infringement notice to email your notice needs the following information when a store receives a notice of trademark infringement, shopify's trust and safety team will email the store owner to let them know what content was taken offline. if you want to dispute the notice, then the email includes a link to a dispute form. you can reply to the email from shopify's trust and safety team with any questions that you might have.;;

shopify capital offers cash advances and loans to eligible businesses shopify capital - united states and canada shopify capital glossary of terms;

exchange marketplace is a convenient and secure way for you to buy or sell a business online. browse our listings, find something that's right for you, and we'll help both parties complete the sale. you can use exchange to browse through ready-made online stores with high-traffic, semi-automated drop shipping businesses, or pre-made starter stores with everything you need to start making sales. since its launch, exchange has attracted thousands of buyers searching for ecommerce businesses of all sizes not sure what you're looking for? visit any category and use filters to narrow down the selection and find a match based on your budget, location or your interest in a specific industry to learn more about how to list a business or browse those available for purchase, see the links below it is our goal to provide a fair and safe environment for anyone who wants to buy or sell a business on exchange. to help achieve this, we've set the following requirements and guidelines failing to meet any of these requirements and guidelines can result in you being permanently banned from using the exchange marketplace selling a business on exchange marketplace buying a business on exchange marketplace;;

if you're the store owner and your store is eligible, then you can use your shopify admin to pause your store temporarily or close your store completely you can pause your store in the following ways to be eligible to pause your store using either pause or pause and build, your store needs to be on a paid plan and at least 60 days past the free trial period. if your store doesn't meet this criteria, then you can't pause your store you can close your store in the following ways if you're on a free trial and you haven't chosen a pricing plan yet, then you don't need to take any action to cancel your account. you can't pause your store during the free trial before you pause or close your store, make sure that you review and understand the terms of service for more help with pausing or closing your store, contact shopify support if you have received funding through shopify capital, pausing your store using either pause plan will affect your remaining capital advances. for more information, contact shopify support there are two ways to pause your store. choose the right plan for you based on your requirements the pause and build plan lets you pause your storefront and continue to work on your store for a reduced subscription fee. you can access your shopify admin to optimize your store and edit your products, but your checkout is disabled. this means that your customers can visit your store and browse your products, but they can't purchase your products the pause and build plan might be the right choice for you if, for example, your store is seasonal, or if it is only open for a specific period of time you can only select the pause and build plan if your store has been on a paid plan for at least 60 days after the end of your free trial the pause plan lets you pause your store for three months and pay no subscription fee. while you're paused, you can step away from your store completely and focus on other priorities unlike the pause and build plan, you can't access your shopify admin, work on your store, or sell to customers while you're on the pause plan visitors to your store are informed that your store is closed temporarily. you can collect visitor email addresses so that you can let your visitors know when you reopen your store, and for any other future communication you can reopen your store at any time within those three months by logging in and choosing a new plan. however, if you decide not to reopen your store within three months, then you're upgraded to the pause and build plan, which has the reduced subscription fee. after you're upgraded, your storefront is still closed to your customers, but you can access your shopify admin and work on your store to get it ready so that you can start selling again you can only select the pause plan if your store has been on a paid plan for at least 60 days after the end of your free trial to be eligible for the pause and build plan, your store needs to be on a paid plan and at least 60 days past the free trial period. when you use the pause and build plan, your store continues to run at a reduced cost of 9 usd per month. you can access your shopify admin and edit your products when you need to, but your checkout is disabled. this means that customers can review your products, but they can't purchase them while you're on the pause and build plan, you can do the following however, you can't use your online store checkout, pos, discounts, abandoned checkout recovery, gift cards, and third-party integrations, such as publishing your products to facebook and google consider uninstalling any third-party apps that have recurring charges so that you're not billed for those apps after you pause your store log in to your store as the store owner from your shopify admin, click settings, and then click plan and permissions in the store status section, click pause and build if you agree with the terms, then click pause and build review the changes to your billing cycle, and then click confirm changes if you don't have the plan and permissions page, then instead from your shopify admin, click settings, and then click plan click pause or cancel subscription, and then click on the pause and build plan carefully review the plan details, and then click switch to pause and build your store will be paused and running at for a reduced subscription fee. if you want to start selling products again, then you can reopen your store at any time by choosing a new plan while you're on the pause and build plan, customers can still review your products, but they can't buy them. to improve your customer experience, you can customize your theme to hide your product prices and hide the add to cart buttons so that customers don't try to buy anything while your store is paused if you don't want to display your products while your store is paused, then you can use a password to protect your online store. this way, customers won't be shown your products while your store is paused. you can customize your password page and write a message that your customers will be shown while your store is paused all your apps remain active after you pause your store. if you want to pause your apps, then you need to cancel them individually when you're ready to reopen your store, log in, and then select a new plan that is best suited for you in the plan details section, click select a plan select a pricing plan from the available options from your shopify admin, go to settings plan click pick a plan, and then click choose plan for the plan that you want carefully review the plan details, and then click start plan after you select a plan, you can start selling again if you set up a password for your store while it was paused, then you can remove your online store password to be eligible for the pause plan, your store needs to be on a paid plan and at least 60 days past the free trial period. if you're an active merchant, you can use the pause plan to pause your store completely and step away from it. your store is paused for up to to three months without being charged for your subscription. you can reopen your store any time during the three months. if, after three months, you don't reopen your store, then you're upgraded to the pause and build plan, which is 9 usd per month app charges are paused when you pause your store. if you have any pending app charges, then you're billed for those charges when you pause your store. while you're on the pause plan, you can't access your shopify admin, work on your store, or sell to customers before you start, consider creating a password page to tell your visitors that you'll be back soon. you won't be able to access or edit your password page while your store is paused in the store status section, click pause if you agree with the terms, then click pause enter a message for visitors to your store click pause or cancel subscription, and then click on the pause for 90 days plan carefully review the plan details, and then click pause store you receive an email to confirm your store's paused. if you don't re-open your store, then after three months your store upgrades automatically to the pause and build plan for 9 usd per month if you don't want to run your online store anymore, then you can close it at any time. after you close your store, you won't have access to your shopify admin. if you want to log back in, then you will have to enter your credit card details and reactivate your store if you close your online store, then you can't create a new online store that uses the same store name or the same myshopify domain for security reasons, shopify support can't cancel your store for you, you need to close the store yourself. if you have any questions about the process, then you can contact shopify support before you close your store, consider the following make sure that you pay any outstanding charges that you might have. if you have no outstanding charges against your account, then you won't receive a bill after closing your store. for more information about billing, refer to understanding your shopify bill save your store information by exporting csv files. you can choose to save your bills by exporting your billing history if you have any third-party apps that have your payment information outside of shopify, then cancel your service with those apps to avoid being billed externally after you close your store if you sell gift cards, then you might need to resolve outstanding cards. you can export your store's gift card csv file that contains the information that you need to resolve any outstanding cards if you have a custom domain that you bought through shopify, then you can transfer it to another provider if you have a custom domain that you bought through a third-party, then you can remove it from your store using your shopify admin. if you don't remove your domain from your shopify store before closing it, then you might not be able to use it for another website make sure to turn off auto renewal for your custom domain on your registrar's website to avoid unexpected charges if you plan to close your store and transfer your domain to a new platform, then be aware that shopify's http strict transfer security hsts policy remains in effect on your domain for 90 days after you close your store. this policy helps to ensure the safety of information about your business and your customers if you transfer your domain to another platform that uses then you don't need to take any additional steps if you transfer your domain to a platform that doesn't use then for the next 90 days, an error message is displayed in the browser when anyone attempts to visit your domain. the error message might state that the site is not trusted or that the certificate is not valid. wait until the 90 day period is over, or consider transferring your domain to a platform that supports if your subscription to shopify is billed by a reseller, then you need to click compare plans in the plan details section of the plans and permissions page to sign in to your reseller account and cancel your store in the store status section, click sell or close store enter your password to continue at this point, you can contact shopify for further assistance. if you're sure that you want to close your store, then select a reason from the drop-down menu and then click close store. to confirm that your store is closed, you can go to your store's url to check if your online store loads if you don't have a plan and permissions page in your shopify admin, then follow these steps to cancel your plan you receive an email to confirm that your store's closed. you can still re-open your store or view your past bills, and your store's information is guaranteed for 90 days. you can also re-open your store and pause your plan if you no longer want to run your shopify store but are interested in selling your business, then shopify's exchange marketplace can help. listing your business on exchange is a convenient way to sell it online, and exchange has partnered with url to ensure that the payment, listing, and transfer processes are straightforward and secure. to learn more about exchange, refer to selling a business on exchange marketplace if you missed a payment or if a payment fails three times, then your store will be frozen until you settle your bill with shopify. your store does not freeze until your bill's due date. if your store is frozen, then you can't access your admin and customers can't view your store shopify bills in the utc time zone. if payment fails on the third and final attempt, then the store is automatically frozen at 1200 am utc on the date that the bill is due. if your local time zone is behind utc time, such as in north america, then your store seems to freeze a day earlier. pay your bill to unfreeze your store successfully pay the outstanding balance on your account if you have multiple outstanding bills, then you're prompted to pay each invoice completely to unfreeze your store. to download your bills, you can export your billing history.;;

to see more videos, visit our youtube channel oberlo is a platform that makes it easy to find products to sell online. with oberlo, you can access a variety of different products such as electronics, toys, and cosmetics. oberlo helps you find products from suppliers all over the world and add them to your own online store after you've made a sale, your supplier ships the products from their warehouse directly to your customer. you don't need to store, package, or ship your products you can use oberlo to sell your products in your online store, on social media, and through online marketplaces. if you're already dropshipping with aliexpress, then you can connect your existing products to your oberlo account after you've imported products, set your pricing, and set up a shipping strategy, getting products to your customers follows a similar procedure for every order your profit margin is the difference between how much the customer paid for the product, and how much the product cost you to buy from the supplier the following factors have an effect on your profit margins to learn more about pricing your products, see product pricing choosing, importing, and selling your products;;

you can add or update information about a product such as its price, variants, and availability from the products page in the admin if you need help adding products to your store, then you can hire a shopify expert to see more videos, visit our youtube channel from your shopify admin, go to products all products from the products page, click add product enter a title for your product, along with additional details from the shopify app, go to products all products from the all products screen, tap the button you can also add a product by tapping the button on the products screen, and then tapping add product from the products screen, tap the button tap the check mark to save your product to save time when you add a new product, you can duplicate a similar product. if you want to add options to an existing product, such as color or size, then add a variant to the product instead of duplicating the product when you duplicate a product, you have the option to copy one or more of the following product details if you leave the options unselected, then these product details are left blank in the duplicate. other product details except 3d models and videos are copied from the original to the duplicate by default, the duplicate product's status is set as draft, and hidden on all your channels and apps. the duplicated product isn't available to sales channels until you change its status as active. you have the option to make the duplicate available to the same channels and apps as the original product. in this case, depending on the sales channel, the duplicate product may be published immediately after it's created click the name of the product that you want to duplicate enter a name for the duplicate product, and then click duplicate product optional make the duplicate product available to the same channels and apps as the original. when the product status is set as active, depending on the sales channel, the duplicate product may be published immediately after it's created from the all products screen, tap the product that you want to duplicate from the product details screen, tap the... button enter a title for the duplicate product optional enable duplicate images to use the original product's images from the product details screen, tap the button tap the check mark to save your duplicate product after you've created products, you can edit them to change their descriptions, prices, and any other product details although you can change your product details at any time, the changes can affect your reports. for information on how the changes can affect the way that products appear and are grouped in your reports, see changes to product details saved changes take effect immediately in your online store. before you update a product, you can check the top of the page to see if another staff might also be making changes to the same product to edit several products at once, use the bulk editor as described in bulk editing products and variants click the name of the product that you want to change from the all products screen, tap the product that you want to change from the products screen, tap the product that you want to change you can control where you are selling a product by making it available to your active sales channels. if you decide not to make a product available to a particular sales channel, then it will be hidden from that channel's product catalog. you might hide a product from a sales channel for a variety of reasons to view or change a product's availability settings click the product's name to open its details. the product is available to the sales channels listed in the product status section set the product status as active select the channels and apps to make the product available to you can also set product availability by channel as a bulk action to view and change a product's availability settings from the all products screen, tap a product the sales channels screen shows each of your sales channels. enable each channel where you want the product with an active status to be available, and disable the rest tap back to return to its details page from the products screen, tap a product tap the back arrow to return to the product details screen tap the check mark to save the product tags are searchable keywords associated with your product. tags can help customers find your product through your online store search, and you can also use them to create automated collections you can apply up to 250 tags to each product for more information about tags, see tag formats click the name of a product to edit, or create a new product in the organization section, select or enter tags for your product. tags can have up to 255 characters when you are finished, click save you can also add and remove tags as a bulk action from the product details screen, tap organization in the tags field, enter the tags that you want to add to the product, and tap done after each one when you're finished, tap back to return to its details screen in the tags field, enter the tags that you want to add to the product, and tap the return key on your android keyboard after each one when you're finished, tap the back arrow to return to the product details screen in the organization section, click the x beside the name of the tag you want to remove you can also add and remove tags with bulk actions in the tags section, tap the tags that you want to delete tap the backspace button on your iphone's keyboard to delete the tags tap the backspace button on your android keyboard to delete the tags you can edit the way that a product appears in search results on the product's details page in the search engine listing preview section, click edit website seo in the page title field, enter a descriptive title. this title will display as a link in search engine results. you can enter up to 55 characters in the title enter a description for the search engine listing. make sure to include relevant keywords to help new customers find your link, and to include your business name. you can enter up to 320 characters in the description the page title and meta description have set character limits. if you enter more text beyond the character limit, then your page title and description will be shortened in search engine results. learn more about search engine optimization in the url and handle section, you can edit the web address. in most cases, you won't need to make changes to the web address. if you do make changes, then make sure that you set up url redirects from the old web address. the url can't contain any spaces. handles are used in theme design the url and handle are automatically generated when you create a new product. you can edit the handle to make it match your product title, but don't edit it too often or the product might not appear in search engine results you can use the shopify app to enter a barcode for a product by scanning it with your mobile device's camera to scan a barcode with your device's camera from the all products screen, either create a new product or tap an existing product in the barcode field, tap the barcode icon to open your device's camera the camera's screen shows a rectangular box. position your iphone so that the barcode appears within the box on the screen wait for shopify to recognize the barcode. when it does, the app returns to the inventory screen and the barcode number is entered for you from the products screen, either create a new product or tap an existing product under inventory, tap the barcode icon to open your device's camera the camera's screen shows a square box with a line across its middle. position your android device so that the barcode appears within the box and the line is going across it if you no longer want to display a product in your online store, but you don't want to permanently delete the product, then you can archive the product instead. you can archive a single product, or archive multiple products at the same time using a bulk action. if you archive a product, then the product is moved to the archived tab of the products page click the product that you want to delete on the product details page, click archive product from the all products screen, tap the product that you want to delete from the products screen, tap the product that you want to delete from the product details screen, tap the button if you want to locate an archived product in your shopify admin, then click products and select the archived tab. to unarchive a product, click the product in the archived tab, and then click unarchive product you can delete a single product, or delete multiple products at the same time using a bulk action. when you delete a product, it's permanently removed from shopify. deleted products can't be restored. if you run out of stock or no longer want to display a product for any reason, but don't want to permanently delete it from your store, then you can archive the product instead to permanently delete a product on the product details page, click delete product;;

the details you provide for a product affect the way the product appears to customers, make it easier for you to organize your products, and help customers find the product. you don't have to provide every detail for each product for products that don't have any variants, the pricing, inventory, and shipping sections are shown on the product details page. if you add variants, then those sections are no longer shown on the product details page. to change the details for product variants, see editing variants for an existing product although you can change your product details at any time, the changes can affect your reports. for information on how the changes can affect the way that products appear and are grouped in your reports, see changes to product details title - the name for your product as you want your customers to see it description - the description for your product. this area uses the rich text editor so that you can format your text. describe your products in detail to inform and persuade your potential customers. if you're a reseller, then don't use a manufacturer's exact description, because you want your products to be unique to search engines if you need help writing effective descriptions for your products, then you can hire a shopify expert the images, 3d models, and videos show your customers what the product looks like. for information on adding product media, see product media price - the price that you're charging for the product. you set the currency on the general settings page. if you are selling in multiple currencies, then click available in other currencies. manage currencies to view your currency settings. click charge taxes on this product if the product is taxable compare at price - the original price for a product that is on sale. when you enter a compare at price, the product displays a sale price tax code - for shopify plus plans, you can use a third-party tax service. if you use the service, then the tax code for the product is shown here cost per item - how much it costs you for the product or variant. for example, if you resell a product, then you can enter the price that you paid the manufacturer, excluding taxes, shipping, or other costs. if you create the product yourself, then you can enter a value that is based on your labor and material costs for products that have a product cost enteredunless you include taxes in your prices the projected margin is shown below the price field on the product details page. the margin is calculated as price - cost price 100. for example, if your price is 50 and your cost is 30, then the margin calculated as 50 - 30 50 100 is 40 if your store is on the shopify plan or higher, then you can access reports to analyze your product costs and margins. you can also find your cost of goods sold cogs entering the cost per item is optional. if you choose to enter your costs, then add the amounts to all your existing products at the same time by using the bulk editor or a csv import. by updating the information at the same time, you can get the most value out of your profit reports cost per item doesn't apply to gift card products sku stock keeping unit - the code that identifies the product within your business. for effective tracking and sales reporting, each sku needs to be unique you can create your own sku format. for more information about skus, see sku formats barcode isbn, upc, gtin, etc. - barcodes are typically used by resellers. the identifier needs to be a new or existing global trade item number gtin. some sales channels require a gtin before a product can be published using the channel gtins are unique identifiers used internationally to store and locate product information. upc, ean, and isbn numbers are examples of gtins, which might vary in length depending on the product type. you can find the gtin above or below the barcode on the packaging for your product the barcode is used by shopify pos in a retail store, for publishing products using the google channel, and when listing a product using the amazon sales channel if you don't have a gtin for a product, then you can request it from the manufacturer. learn how to get a gtin for a product you manufacture at the gs1 standards website. don't invent false gtin information for your products for information on how to enter barcodes by using your smartphone, see scan a barcode with your device's camera inventory policy - the setting for inventory tracking quantity - number of units in stock. if you are managing your inventory across multiple locations, then the quantity is shown for each location incoming - number of incoming units. this is a physical product - the setting for whether a product needs to be shipped. uncheck it for digital products or services, or for products that you never ship weight - the product's actual weight. this field only appears when this is a physical product is checked. product weight needs to be exact because it is used to calculate shipping rates. you can buy a shipping scale at the shopify hardware store countryregion of origin - the country where the product was manufactured or assembled. if the product consists of materials from different countries or regions, then the country or region where it takes its essential form is the country or region of origin. different countries or regions and international treaties have different rules of origin hs code - if you want to ship the product internationally, then enter the harmonized system hs tariff code. these codes provide customs with information so that correct tariffs can be applied to the order. you can find the hs code for your product by searching using a keyword in the hs code field of the product details page. learn more about hs codes from the world customs organization fulfillment service - select a fulfillment service from the list of the ones that you are using. if you're not using a fulfillment service, then select shopify for a product that has variants, this section shows the options for the product, such as color and size. for more information about variants, refer to variants if you use a subscription app to offer subscription products, then you can view a product's subscription details on the product page in your shopify admin if a product or any of its variants have a subscription applied to it, then its subscription details are shown in the subscriptions section of the product page you can limit your subscription products to being sold only as a subscription, or you can enable both subscription and one-time purchases for more information on offering subscriptions, refer to subscriptions a preview of how your product will appear in search engine results. click edit website seo to make changes to the preview the preview consists of the product title, its url on your online store, and part of the description. for information on changing the preview, see edit a search engine listing preview product availability enables you to control the status of your product and in which sales channels it appears product status determines if a product is available in your store. the product status on newly created products is set as draft by default you can set the following statuses sales channels and apps displays a list of your active sales channels where you can make the product available. all channels are selected by default. for more information about products and sales channels, see make products available on your sales channels you can't set sales channel availability for individual product variants product type - a category for the product that you can use to manage your products. for example, you can use the product type as a condition for an automated collection, or to help you filter your products in the shopify admin. a product can have only one product type you can choose from any defined product type, or create a new one. to create a product type, enter it into the product type field and then save the product. you can also create and edit product types in the bulk editor you can create an unlimited number of product types. however, the product type field contains the first 1,000 cached product types vendor - the manufacturer, wholesaler, or other vendor for the product. you can filter your product list by vendor, which can speed up ordering inventory collections - the collections that a product is included in. you can use this field to add the product directly to a manual collection. automated collections include the product when it matches the collection conditions tags - tags are searchable keywords that you can associate with your product. tags can help customers find your product through your online store search, and you can also use them to create automated collections. for more information about tags, see tag formats.;;

you add variants to a product that comes in more than one option, such as size or color. each combination of option values for a product can be a variant for that product for example, suppose that you sell t-shirts with two options size and color. the size option has three values small, medium, and large. the color option has two values blue and green. one specific variant from these options is a small, blue t-shirt you can see a list of variants for a product on its product details page. you can also manage inventory for each variant from the inventory page.;;

product media can include images, 3d models, and videos. using media like 3d models for your products provides your customer with a better understanding of the function and size of an item, and increases your customers' confidence in the quality of your products to display 3d models or videos in your online store, you need to use the most up to date version of a theme that supports 3d models and videos. you might need to update to a newer version for optimal vimeo video playback. alternatively, you can modify your current theme by following the instructions in the themes tutorial adding images to product variants hiring a shopify expert to create 3d models shopify ar powered by 3d warehouse;;

to help you reduce the impact of recent events on your store, gift cards are temporarily available to sell on all shopify subscription plans. for more information, refer to frequently asked questions about gift cards. to add gift cards to your store, refer to adding or updating gift card products a gift card is a special type of product. its value can be used as payment toward future orders from your online store the gift card feature is currently available on all shopify subscription plans by using gift cards, you are agreeing to shopify's gift cards terms of service you can sell a gift card in an online store like any other product, and you might also consider sharing links to gift card products on social media. you can also issue a gift card to a customer for free as a reward or incentive when you fulfill an order with a gift card, the customer receives an email that contains a unique gift card code that they can use at checkout to redeem its value gift cards are sold like a product, but gift card sales are reported differently. you can use the gift card sales report to help track your gift card sales and to account for gift card purchases.;;

offering subscriptions lets you sell products on a recurring basis. depending on the subscription options you offer, your customers can choose to pay an agreed price for your product in a scheduled frequency. for example, you can offer subscriptions on a monthly, weekly, or daily basis if you have a subscription app from the shopify app store installed in your shopify admin, then you can manage your subscriptions in the shopify admin. when a customer purchases a subscription from you, the information about the product, and the frequency of the subscription, becomes visible in your admin. to set up subscriptions, you need to complete the set up in the app that you install customer payment information is stored securely by shopify. you can't access your customers' full credit card information after it has been entered if you uninstall a subscription app, then any subscriptions data excluding subscription contracts and customer payment information that you've created in the app is deleted after 48 hours. if the app has a backup mechanism in place, then you can restore this data at a later date;;

if you want to transfer a large amount of product information between shopify and another system, then you can use a specially-formatted spreadsheet to import or export that data. shopify uses csv comma-separated value files to perform this kind of bulk task if you're transferring information from oberlo, then see dropshipping with oberlo instead you can hire a shopify expert to import products for you and let you focus on other important parts of your business.;;

connecting your computer or mobile device to a network includes a degree of risk. no matter the size of your business, criminals might target you and your information. shopify recommends a number of processes to protect yourself and your customers if you believe someone has accessed your account without your permission, then take steps to secure your data immediately protect your account against phishing secure your account with two-step authentication viewing shopify's compliance reports;;

from the settings page, you can manage your billing cycle, billing information, shopify subscription plan, store type, and store status to learn more about staff permissions that are controlled by store owners, refer to staff permissions. to learn how to change your store status, refer to pausing or closing your store your account is identified with a url url, which is set when you first set up your shopify account shopify support will ask for your url if you contact them for help. you need to provide your url to verify that you are the store owner. if you set up a custom domain for your store, then your url url will be different from your customer-facing url even if you change your customer-facing online store name or your legal business name, your url url will remain the same to find your url url, refer to your browser's address bar when you are logged in to your store's admin the billing period, or billing cycle, is the length of time between bills. you can increase this time interval, but you can't choose which day of the month you receive the bill on. the default billing cycle is every 30 days, and the price associated with your store's shopify subscription plan is included in the bill issued at the end of each cycle if the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle subscription charges are non-refundable. for more information, refer to shopify's terms of service log in to your store as the store owner from your shopify admin, click settings, and then click plan and permissions if you don't have the plan and permissions page, then click on plan instead. click on change billing cycle, and select the billing cycle you want. carefully review the change, and then click start plan to change your billing cycle click change your billing period if you don't see the change your billing period button, then you can't increase the billing cycle for your current plan if you don't see the link, then find the plan you're on and click choose this plan when the billing options are shown, select the billing cycle that you want review the description of the credit card charges that you're agreeing to click confirm changes to accept the new agreement your billing information includes your credit card number and your billing address. if you need to update your billing information, then you can access it from the settings menu in your admin if your credit card number changes, then make sure that you update it in your shopify account in the billing information section, click replace credit card complete the credit card information fields, then click confirm due to the methods that some banks use to implement visa debit, some cards might not work for shopify billing if you change the address that's associated with your credit card, then make sure to update your billing information fill in your billing address, then click confirm you can only update your plan to currently available plans which you can view on shopify's pricing page. if your store is on a plan that's no longer offered, then you can't switch back if you change plans or pause your store if you update your plan, then a bill is issued immediately that reflects only the subscription fee for your new plan. the price of your previous plan is prorated and applied against the cost of your new subscription for the month that you change your plan. the bill that you receive for your plan change doesn't include other pending charges on your account. these pending charges will be billed when outstanding fees on your account reach your billing threshold or at the end of your billing cycle if your store is on the basic shopify plan or the shopify plan and you change your subscription billing period from monthly to annually, then your shipping carrier information resets and you need to enter account information for each carrier if you your store is on a free trial when you upgrade your plan, then you won't lose any store information, and the length of your free trial remains the same the upgrade takes effect immediately. you can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you upgrade click upgrade plan or change plan click upgrade plan or choose plan select a billing cycle and read the description of the credit card charges that you're agreeing to click start plan to accept the new agreement, or click cancel if you change the billing cycle when you change your plan, then your current plan's bill is immediately sent to you for payment and a new billing cycle starts for your new plan. otherwise, you continue on the same billing cycle and your payments are adjusted if you want to change your plan, then you can choose one from the available options from the plans and permissions page, click compare plans in the plan details section. from the plan page, click change plan review the currently available plans, and then click choose this plan or choose plan select a billing cycle and payment method, and then carefully review the plan details, billing cycle and billing date, and plan charges click confirm charges or start plan. if you don't want to change your plan, then click cancel you can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you change your plan. if you change your billing cycle, then if you change your plan without changing your billing cycle, then you continue on the same billing cycle and your payments are adjusted. if you change your billing cycle, then your current plan's bill is immediately sent to you for payment. at the same time, a new billing cycle starts for your new plan, and you're credited for any unused time that you've already paid for if you're the store owner, then you can change your store type at any time your account email address is the email address that you used to sign up for shopify. if you're the store owner, then this is the email address that you use to log in to the shopify admin. this email address is used to contact you about your shopify account, and is separate from the store contact email address that your customers use to contact you shopify bills are emailed to the store owner and to any staff with the view billing and receive billing emails permission. to change the email address that you use to log in to your shopify admin or to receive bills, you need to update the store owner's staff details from your shopify admin, go to settings plan and permissions or users and permissions in the store owner section, click your name in the details section, click change email in the new email box, enter your new email address in the password box, enter your current password from the shopify app, go to store settings plan and permissions or users and permissions in the store owner section, tap your name in the details section, tap change email your customer-facing email address is the email address that your customers use to contact you about products, orders, or other questions that they have about your store. this is also the email address that's displayed to customers when they receive an order notification email from your store on the general page, find the store details section change the sender email address the store owner has a profile that's similar to staff. the email address and password that the store owner uses to log in to shopify are associated with their profile from your shopify admin, click your username and account picture update the store owner's account information;;

3d secure is currently required for shopify stores located in the eu 3d secure is an additional security layer for online credit and debit card transactions. it adds an authentication step for online payments by redirecting the user to the card issuer's domain, then back to the online store's domain to complete payment. online stores in countries under the psd2 directive require 3d secure checkout integrations in order to be compliant with the the psd2 directive if you're using shopify payments or stripe as a payment gateway, then you're automatically using a 3d secure checkout flow. shopify payments is optimized to minimize the use of 3d secure, and only uses 3d secure when required by the issuing bank in order for a transaction to be authorized successfully if you're using a third-party gateway and require 3d secure, then you can use cardinal as a 3d secure provider any time that you add a credit card as a method of payment for your store's shopify subscription plan, you're prompted for authentication. after you enter your credit card details from the billing settings page, you are redirected to the 3d secure page where you can set up or enter your 3d secure pin customers might need to confirm their payment method for extra security. your customer's bank can challenge billing attempts like subscriptions, which means your customer needs to manually confirm their payment method if a customer needs to confirm their payment method for an order, then shopify sends your customer an email which includes a link to your store to confirm the payment if you're using a credit card as a method of payment, then you need to go through the authentication process to complete your payment on september 14, 2019, the revised payment service directive, also known as psd2, was introduced in all countries in the european economic area eea and the united kingdom. there is an expected 18-month transition period for online stores in the affected countries to become compliant with psd2 psd2 introduces new, strict security requirements for electronic payments to reduce the risk of fraud. you will be psd2 compliant if you use shopify payments through our integrated 3d secure checkout.;;

there are four different types of app-related charges and credits that you can receive you are billed for your app subscriptions and app usage as part of shopify's 30-day subscription billing period. however, your app has a separate 30-day billing cycle, which impacts the charges you'll see on your shopify bill you are invoiced every 30 days for your shopify subscription, and you pay in advance for the following 30 days. for example, suppose you receive your shopify invoice april 5. since april has 30 days, the cycle will terminate at the end of may 4th. on may 5, you are billed for the second month of your subscription. the third month payment is billed on june 4 since may has 31 days apps that charge merchants using subscriptions are billed on an independent, 30-day billing cycle. this billing cycle is charged for at the same time as the shopify subscription. there are two types of subscriptions recurring app charges are billed with the next shopify 30-day invoice. in the example below, the bill on may 5 includes the app subscription that overlaps from april 20-may 20. the bill on june 4th similarly includes the app subscription from may 20-june 19 since may has 31 days if you stop paying your bills, or close your store, then shopify freezes your account and your recurring app charges. if you start your payments again, or re-open your store within 30 days, shopify unfreezes your account and your recurring app charges resume if you pause your store using the pause plan, you don't need to uninstall your apps. your recurring app charges are frozen while your store is on the pause plan, but the charges resume automatically when you reopen your store, or if your store is upgraded to the pause and build plan if you use apps that bill for usage, then you will always be billed for these usage events on the next bill. for example, in the diagram below the usage record created on april 26 will appear on the may 5 bill. the usage record from may 15 appears on the june 3 invoice. although these two usage records are tied to the same app subscription, they appear on two separate invoices it's important to keep these different billing cycles in mind when considering app bills, uninstalling apps, and app usage charges although you'll see recurring app charges on your account as soon as you approve an app charge, the charges aren't due immediately. recurring app charges are applied to your account either when you receive your 30-day shopify subscription bill, or if you exceed your billing threshold whichever comes first make sure that you consider app billing cycles when you plan to uninstall an app. recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it app usage charges are associated with an app's 30-day billing cycle and represent charges for app usage events. because an app's billing cycle will not necessarily be the same as shopify's 30-day billing cycle, it's possible to see usage charges for a single app billing cycle spread over two shopify subscription bills. you should keep the different billing cycles in mind when considering usage charges on your bills apps that issue usage charges include a capped amount that prevents billing from exceeding a maximum threshold over the duration of the billing period. to continue using an app after exceeding a capped amount, you need to agree to a new usage charge. this prevents you from being charged for any usage over and above the capped amount one-time app charges are for apps that aren't billed on a recurring basis. you'll see separate bills for any one-time app charges, and they won't appear on your regular shopify subscription bill if you upgrade or downgrade your subscription with an app, then the app will prompt you to agree to a new recurring app charge. this is because shopify allows each app only one recurring app charge to be enabled at a time. the existing recurring application charge will be canceled and replaced by the new charge when you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. for example, if you begin a 30-day billing cycle on a 5.00 plan, and then upgrade to a 15.00 plan on day 15 of the billing cycle, you'd be charged 5.00 15.00 - 5.00 1530 10.00 usd if you downgrade your plan by moving from a more expensive charge to a less expensive charge, then you're automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. this application credit can be used towards any future application purchase on shopify if you want to request a refund or credit for an app that you purchased from the shopify app store, then you can use the get support button to contact the app's developer if the app charge was processed using shopify, then the app's developer can issue you a credit for the amount of the charge. shopify automatically applies these credits towards any future shopify app store purchases. all credits that are applied to shopify app store purchases are documented on your subscription bill some app charges are processed outside of shopify. in this case, the developer can process the refund according to the original payment method used replies will be sent to the email address associated with your login if you don't want to use an app anymore, then you can uninstall an app from your store you'll see app charges on your account as soon as you install an app, but fees won't be due until you receive your 30-day bill if you incur app usage charges after the shopify cycle has ended but before the apps billing cycle resets, then those usage charges will appear on the next shopify subscription bill if you live in a region where shopify is required to charge taxes on any of your account charges, these charges appear in your shopify invoice. this might include your app charges.;;

your bill shows a variety of charges depending on where your store is located and what services your store uses. shopify bill charges show up on your credit card statement as shopify subscription fees depend on your plan and on the subscription billing period after you buy a shipping label through shopify shipping, the cost is billed through your shopify account. any shipping insurance that you purchase or shipping adjustments that a shipping carrier charges you are also billed through your shopify account shipping bills are charged separately from your shopify subscription. if you cancel a shipping label, then its cost is refunded as a credit towards future label purchases. the cost isn't reimbursed directly to your shopify account each country has different tax rules for shipping fees. to check how your country charges taxes on shipping fees, refer to taxes on shipping labels if you reach your daily billing threshold while buying shipping labels, then you can continue to buy shipping labels equal to 10 of your threshold amount while a bill is generated. you can check your account's threshold amount in the bills section of the billing page in your shopify admin. any purchases made at this time are included in your next bill. to learn more about how you're billed for shipping labels, contact shopify support if you're using shopify payments, you aren't charged transaction fees on orders for stores located in most countries. also, transaction fees don't apply for manual payment methods, which include cash on delivery cod, bank deposits, checks, test orders, and draft orders marked as paid or pending. transaction fees don't apply for pos orders if you're located in austria, belgium, or sweden, then you're only charged transaction fees on orders processed through a third-party payment provider if you don't use shopify payments or a manual payment method, then transaction fees apply for orders in addition to the processing fee charged by your payment provider credit card transaction fees aren't returned to you when you issue a refund the way that your account is billed depends on your store's transaction volume, any recurring app charges, and the payment provider you use the advanced cash on delivery app, which offers additional features, is installed automatically to shops based in india using indian rupees inr as their default currency. unlike the manual payments cash on delivery option, there is a transaction fee applied to purchases made using the app. you can disable the app and resume the standard cash on delivery option in your payment settings shopify uses this formula to calculate transaction fees for a 30-day period the rate for transaction charges varies depending on your pricing plan from the shopify admin, click settings click on the bill you want to view in the bills section if a bill includes transaction fees, then the transaction fees section will have links to the associated orders. in the panel that opens, you can view the details of the transaction fee for every order covered by this bill click an order to see the full details of a transaction you will receive a bill with a one-time charge for actions like registering a domain, buying a theme, or buying an app. you can view your account history in the bills section of the billing page in your shopify admin theme purchases are nonrefundable if your store is based in the united states and you have sufficient funds in your shopify payments account balance, then shopify balance is selected as your default payment method for theme purchases and one-time app purchases. if you want to pay recurring charges using shopify balance, then you must enable it in your billing settings if the charges exceed the funds in your shopify payments account balance, then the payment is not taken from your balance. in this case, the full amount of the bill is charged to the credit card that you have on file all merchants with a paid shopify plan have 2,500 free emails to send at the beginning of every month. email cost is calculated using the following rules for more information, refer to shopify email cost any additional email costs are added to your shopify bill for the previous month as marketing emails. for further details about the cost of each email activity, click view details in the billing section of your shopify admin if your business is located in a canadian or american jurisdiction where shopify has a business presence, then shopify is required by law to charge applicable taxes on your subscription. shopify charges taxes only where required to do so by the tax authorities of your jurisdiction. these taxes are related to your shopify subscription and are not influenced by the products or services you sell shopify is a canadian company operating in canada with a presence in the following us states and districts if your store is located in canada or in any of the listed states or districts, then your subscription will be charged applicable taxes hstpstgst or statecountymunicipal. if your store is located outside of canada or the states and districts where shopify has a presence, then taxes are not applied to your subscription charge the taxes appear on a separate line in your bill if you live in a region where shopify is required to charge taxes on any of your account charges, these charges appear in your shopify invoice if your store is located in singapore, then starting december 2019, you'll be charged goods and services tax gst on your shopify fees. this charge will be reflected on your monthly shopify bills. at this time, you can't provide your gst number to be tax exempt if your store is located in europe, then you need to either provide a value-added tax vat number or indicate that you don't have one in the vat number section, provide your vat information shopify verifies your vat number through vat information exchange system vies, and changes its status from pending to verified once the verification is complete if your store is located in ireland, then you're charged 23 vat on your relevant shopify fees. this charge is reflected in all your monthly bills after june 1, 2019 if your store is located in south africa, then in 2020 you'll be charged 15 value-added tax vat. you can choose to either provide a vat number or indicate that you don't have one if your store is based in australia, then australian goods and services tax gst applies to your shopify subscription and any shopify shipping labels at a rate of 10. however, shopify does not collect gst on your payments if you register for australian gst and add your australian business number abn to your shopify store your abn is an 11 digit number used by the australian government to identify your business. if you're registered for australian gst, then add your abn to qualify for gst exemption. adding your abn to your shopify store and registering for australian gst are both necessary to qualify for gst exemption on your shopify subscription if your store is based in new zealand, then as of july 1, 2020, shopify charges a 15 goods and services tax gst to your shopify bill. however, if you register for new zealand gst and add your inland revenue department ird number to your shopify store, then shopify doesn't collect gst on your payments your ird is an 8 or 9 digit number used by the new zealand government to identify your business. if you're registered for new zealand gst, then add your ird number to qualify for gst exemption you can add your ird number before july 1, 2020 to prepare your business for the change. adding your ird number to your shopify store and registering for new zealand gst are both necessary to qualify for gst exemption on your shopify subscription credits to your account are grouped in the following categories credits are applied to your next bill in the associated category. credits from one category can't be applied to another credits can only apply to future bills. credits can't be applied against current subscription or transaction charges from your shopify admin, click settings billing review your available credits in the credits section if you have credit available in any credit category, then it is shown in the credit category table.;;

you can find your bills on the billing page of your shopify admin. the billing page includes an overview of your recent bills. you can click on a recent bill to view your detailed bill, or to download your bill for your records the store owner and staff with the view billing and receive billing emails permission receive bills by email, along with billing related notifications your bill includes four types of charges subscription shows the charge for your store's shopify subscription plan. if you switch your store to a lower subscription plan within a billing cycle, then a subscription credit is applied in this section apps shows app charges associated with the bill. app charges are set by the app developer. app developers can charge for apps with recurring fees, usage fees, and one-time fees. if you have an issue with an app charge, then contact the developer for help shipping shows charges for your shipping labels and adjustments made during your billing cycle transaction fees shows transaction charges associated with the bill. you are charged transaction fees if you are not using shopify payments the bill subtotal, tax charges, and total appear at the bottom of the bill you can download a detailed version of each bill as a pdf. your bill is split into two main sections the overview shows the total amount for the bill and how it's divided among your subscription, apps, other charges, and taxes. you can view the billing periods and other details like the store name, payment method, types of charges, and more. the overview includes notices about important actions related to your bill, like an upcoming payment that's due, or if you live in a region or country where you need to account for reverse charge vat if your store is on the shopify plus plan, then from your billing store you can view the charges for all of the stores in your organization if you print your detailed pdf bill, you can save paper by printing only the overview page. choose page one as the print range in the print dialog to only print the overview page a billing cycle is the length of time between bills. you can change this time interval, but you can't choose a specific day of the month to receive your bills. bills are issued using the utc time zone shopify has a few different billing cycles shopify has both recurring charges and one-time charges. make sure that you understand the different recurring or one time charges that can appear on your bills. one-time charges, such as the fees you pay for registering a domain or for purchasing a theme, appear on a separate bill the following types of recurring charge can occur on your regular monthly bill you can receive individual bills for the following one-time charge types if your business is located in a canadian or american jurisdiction where shopify has a business presence, then shopify is required by law to charge applicable taxes on your subscription. you also see a taxes calculation based on your location you can see the taxes on a separate line in your bill if you live in a region where shopify is required to charge taxes on any of your account charges, these charges appear in your shopify invoice in addition to monthly subscription billing, shopify also issues bills throughout the month according to your plan-based billing threshold. billing thresholds are dollar values that trigger billing whenever the cost of your account activity exceeds its threshold amount you receive a bill whenever the total of your transaction fees and other outstanding charges exceeds your account's threshold. monthly subscription fees are included in your running total, but they are not included in threshold bills if you have any transaction fees or other charges during your current billing cycle, then your store's threshold appears in the bills section of the billing page in your shopify admin. if you have no transaction fees or charges, then your store's threshold doesn't appear if you reach your billing threshold and you're issued with a bill, you can continue to buy shipping labels until the total reaches 110 of your threshold. no further purchases can be made until you pay for the issued bill. for example, if your threshold is 400, and your account's activity reaches 400, then you'll be issued a bill. you can still purchase shipping labels until your account activity reaches 440 110 of 400, but any more purchases after that can be made only after you've paid your bill of 400 to learn more about how you're billed for shipping labels, contact shopify support charges triggered by your billing threshold appear in the billing history section of the billing page in your shopify admin if your store uses a third-party payment provider, then you're billed either when the total of your store's fees and charges including recurring charges for any apps that you have installed exceeds one of your store's billing thresholds, or at the end of your 30-day billing cycle. you can view your store's billing thresholds in the bills section of the billing page in your shopify admin your first bill doesn't include transaction fees, but your second bill includes all transaction fees incurred up to that point if your store uses shopify payments, then the credit card processing rates are deducted from your orders automatically. for any other outstanding charges, including recurring charges for any apps that you've installed, you're billed either when the total of your outstanding charges exceeds one of your store's billing thresholds, or at the end of your 30-day billing cycle, whichever comes first you can view your store's billing thresholds on the billing page in your shopify settings.;;

your bills are paid using your primary payment method. available payment methods include credit card and verified bank account verified bank accounts are available only to shopify plus merchants in the united states. your credit card needs to allow for recurring payments. at this time, you can't use debit cards to pay for shopify you can view any extra charges that will be included in your upcoming bills in the billing settings page in your shopify admin. to learn more about how you're billed for these charges, refer to about billing thresholds from your shopify admin, click settings billing in the bills section, click view details if your store is on the shopify plus plan, you can view your upcoming bill on your billing store in the bills section, under recent bills, click view all billing history your bill shows all charges against your shopify account including subscription fees, app charges, transaction fees, etc on the account summary page, click view full statement select a time frame using the date picker to view all charges within that time frame if you want to view or save your billing history, then you can export bills to a csv file in the bills section, click view all billing history you can export bills in three ways select a csv file format, then click export invoices you receive the csv file in an email sent to the email address that is associated with your login depending on which region you are in, you can use the following payment methods to pay your shopify bills you can pay for your shopify bills one-time or recurring using a valid credit card or co-branded credit-debit card from mastercard, visa, or american express. at this time, you can't use standard debit cards to pay your shopify bills if you are based in france, then you need to use a credit card or a deferred debit card to pay for your shopify subscription. if you are unsure which type of card you have, then contact your bank if your store is based in the united states and you have sufficient funds in your shopify payments account balance, then shopify balance is selected as your default payment method for theme purchases and one-time app purchases. if you want to pay recurring charges using shopify balance, then you must enable it in your billing settings if the charges exceed the funds in your shopify payments account balance, then the payment is not taken from your balance. in this case, the full amount of the bill is charged to the credit card that you have on file you can pay for your shopify bills one-time or recurring using paypal. when you pay for your bills using paypal, you can use paypal balance, bank accounts, debit cards, or credit cards that are associated with your paypal account if you're based in the united states, you can't use paypal to pay your shopify bills at this time if you're based in the united states, are on the shopify plus plan, and have a usd bank account that accepts automated clearing house ach debits, then you can verify your account to serve as your primary payment method. check with your bank to see if your account accepts ach debits your billing information includes your credit card number and your billing address. if you need to update your billing information, then you can access it from the settings menu in your admin most of the fees charged by shopify are recurring payments. recurring payments occur on a regular cycle. these billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day if your credit card number changes, then make sure that you update it in your shopify account in the payment methods section, do either of the following verified bank accounts are available to shopify plus plans only adding or replacing a bank account is a two-step process. then you verify your bank account if necessary, from payment method type, select bank account enter the account and routing numbers for the bank account that you want to verify enter the store owner's name, and designate the account type as private or business by clicking start verification, you authorize shopify or its agents to deposit and withdraw money from your bank account using the automated clearing house network ach to verify your account and pay your bills in 1 to 3 business days, shopify deposits two small amounts less than 1.00 to your bank account. after these deposits are made to your account, you need to verify your bank account in the payment methods section, click complete verification enter the two amounts that were deposited in to your bank account if you want to make the verified account your primary payment method, then check make this bank account my primary payment method you cannot make your bank account the primary payment method if shopify balance is available to you and enabled if verification is successful, then the bank account is listed in the payment methods section if the verification fails, then a message appears above the failed bank account that states that verification for your bank account was unsuccessful. you can either replace or remove the failed bank account. contact your bank to learn more before trying again.;;

you can add staff with permissions for your staff to log in to your store and complete tasks like adding products or managing orders. you can also add collaborators for shopify partners to work on your store and use permissions to control what sections of your store they can access permissions help you manage what your store's staff can do in your shopify admin and point of sale pos. permissions let you delegate, and assign the level of access that your staff needs to do their jobs effectively the pricing plan that your store is on determines how many staff you can add in addition to the store owner;;

you can log in to shopify on desktop, or by using the shopify app for iphone or android if you enter an incorrect password during login, then you'll be asked to verify that you are not a robot on your next login attempt. you'll also be asked to complete verification steps if your browser is in private or incognito mode, or if you cleared your browsing history since your last login to shopify. you need to wait for all images to load in each verification step before you click verify for information about resetting your password, see resetting your password. if you forget the email use to log in to shopify, then contact support enter your store domain or your custom store domain and click next if you've forgotten your store name, click forgot store and enter your email address. you'll receive an email with a list of all stores associated with that email address enter your email and click continue enter your password and click log in if you've logged in to your store on the same device before, then your store might already be listed on the login page. in that case you can log in by selecting your store, and you won't be prompted again to enter your email address if you have multiple shopify stores linked to an email address, then enter the domain ending in url that you want to log in to, and then tap log in if you've forgotten your shopify account password, then you can tap log in and forgot password? to reset it the account that you've just logged in to is now the active account. to see the information for a different account, you can switch accounts to see the information for a different logged in account, you can switch accounts.;;

shopify emails each bill to the store owner, and staff with the view billing and receive billing emails permission. you can view your bill history, as well as your upcoming bill date and any outstanding charges on your account, from the bills section of the billing page in your shopify admin.;;

from the billing page, you can manage your billing information and method, as well as access bills and fees.;;

you can change the way that currencies are shown on your store to make it easier for your customers to read the amounts there are four different currency formats that are used in different parts of your store you can show currency amounts in a few ways currency formats that are rounded will be rounded up if the decimal number is 50 or greater, or rounded down if it is not regardless of what currency format you choose, your store's checkout will always show decimal places in the store currency section, click change formatting in each of the fields, replace amount with the currency format that you want to use from the options table;;

a transaction that is not authorized by a customer is referred to as fraudulent. a fraudulent transaction can result in a chargeback, which can cause you to lose money. shopify's built-in fraud analysis uses machine learning algorithms to help bring suspicious orders to your attention. you can investigate a suspicious order in several ways the ip address from which an order was placed is a good indicator of potential fraud if you've answered yes to any of the questions, then you should probably contact the customer to verify the authenticity of the order you can use the following free tools to quickly look up the geographical location, isp, and other information about a specific ip address you can find the ip address that is associated with the order in the fraud analysis section of the order detail page calling the customer is always a good idea. you can also use a service such as url to make sure the phone number is located in the same area code as the billing address. fraudulent customers often use invalid phone numbers. if someone answers the phone, then ask them some simple questions about their order and see how they respond. do they know the addresses, phone number, email, and name they used? are they struggling to give you simple pieces of information searching for the email address on google or another search engine can show if the email address was used in documented fraud attempts. you might also be able to find social media posts or other information that ties the customer to the email address a fraudster is likely going to provide a shipping address that does not match the billing address. you can use google maps to map out addresses and visualize the distance between them. if the distance between two addresses is significant different continents, for example, then the order is fraudulent. keep in mind that legitimate shoppers sending a gift or buying on behalf of someone else might have different addresses are there multiple orders with different billing addresses located in different states, with different names, but sharing the same shipping destination? this is usually a sign of fraudulent orders. proceed carefully, and contact the customers using the information provided at checkout if you receive an order which is substantially higher than normal, then you should verify the customer's identity you can also install various apps to help reduce the chance of fulfilling fraudulent orders. there are many available in the app store that serve unique purposes to block users who try to make repeat fraudulent orders, you can use shopify's fraud filter app shopify flow is only available on shopify plus plans you can create workflows using flow to notify you when suspicious orders are created.;;

if you accept credit cards on your store, then it's likely you need to deal with chargebacks or inquiries. when a cardholder has an issue with a charge on their credit card, they can contact their bank to dispute the charge. the bank then makes a chargeback or inquiry. the cardholder can be one of your customers or someone who believes that their card was used on your store without their permission if the cardholder's bank makes a chargeback, then the bank takes the disputed amount from you right away. the cardholder's bank also takes a chargeback fee from you. if the cardholder's bank makes an inquiry, then they don't take the disputed amount or a fee right away you can try to resolve the chargeback or inquiry in a few ways. often, the company that issued the cardholder's credit card reviews any evidence and then resolves the chargeback in either your favor or the cardholder's favor. if you win the chargeback, then you get the disputed amount back, and shopify refunds the chargeback fee. if the cardholder wins the chargeback, then the disputed amount is returned to the cardholder if you're using shopify payments and you're issued a chargeback, then the amount is deducted from your next available payout if you're using shopify payments and your payout doesn't have enough funds for a return, then there are different outcomes depending on where you are located. austria, denmark, germany, hong kong, ireland, italy, netherlands, singapore, spain, sweden, new zealand, and the united kingdom, the remainder of the refund is deducted from the next payout until the refunded amount is covered united states, canada, and australia, the balance is debited from your bank account on the day of the payout this is the typical process for a chargeback if you win the chargeback, then the cardholder's bank returns the disputed amount to you, and shopify refunds you the chargeback fee. if the chargeback is a partial win, then the cardholder's bank returns some of the disputed amount to you, and shopify still refunds you the chargeback fee. if the cardholder wins the chargeback, then the disputed amount and the fee isn't returned to you shopify is not liable for chargebacks occurred when using our platform. shopify is not involved in the decision making of chargeback outcomes when a bank sends you a chargeback, they also charge you a processing fee. if the chargeback is resolved in your favor, then shopify refunds this fee. the following list provides a breakdown of the processing fee by country or region this is the typical process for an inquiry if the inquiry is closed in your favor, then the disputed amount is returned to you. if the cardholder wins, then the credit card company takes the disputed amount and a fee from you you can help to resolve a chargeback or inquiry in the following ways you can talk to the customer who made the order by phone or email to see if you can resolve the issue. if the customer agrees that the chargeback isn't necessary, then the customer must contact their bank and ask them to drop the chargeback. you should also submit evidence that shows that the customer agreed to drop the chargeback after the cardholder's bank makes a chargeback or inquiry, you have a limited time to submit evidence that the charge was valid. the amount of time that you have to submit evidence depends on the credit card company and the reason for the chargeback. check with the credit card company to find out the chargeback time limit the type of evidence that you should submit depends on the reason that the cardholder asked for a chargeback or inquiry. keep your evidence relevant and to the point. consider including proof of customer authorization, service provided, or item delivery. you can also add your terms of service and refund policy. if you are adding any document or images, then make sure you have formatted them clearly so that they can be viewed without zooming or cropping if you use shopify payments, then shopify collects evidence and sends a response to the credit card company for you on the due date. you can add additional evidence to the response before the due date. the due date is 7 to 21 days after the chargeback or inquiry is filed if you're using a third-party payment provider, then you should contact your provider to find out how to send evidence to the credit card company if you think that a chargeback is justified, then you can accept it by not submitting any evidence. the disputed amount is returned to the customer, and you aren't refunded for the chargeback fee if you think that the reason behind an inquiry is justified, then you can issue a full refund for the order to end the inquiry. if you issue a partial refund, then a full chargeback can still occur. if you issue a full refund, then the cardholder won't be able to initiate a chargeback the type of evidence you should send to the credit card company to resolve a chargeback or inquiry depends on the reason that the customer gave for the chargeback or inquiry. a customer might dispute a charge for one of the following reasons the chargeback is marked as fraudulent if the cardholder didn't authorize the charge. this is the most common reason for a chargeback and can happen if the card was stolen to deal with a fraudulent charge, you can try to contact the customer who placed the order. the customer might have forgotten about the purchase, or the purchase might have been made by a spouse, friend, or family member. if the customer agrees that the charge was justified, then you should tell them to contact their bank and say that they want to drop the chargeback. you should still submit evidence to the credit card company, including the statement where the customer said they would drop the charge if you think that the customer is mistaken or not telling the truth, then you should submit the following evidence to the credit card company if you want to examine all of your orders before they are fulfilled, then you can capture payments manually. capturing an order's payment manually enables you to view the full fraud analysis for an order before you make the decision to fulfill the order and accept the payment. by reviewing high-risk orders, you can avoid potential chargebacks. fulfilling high risk orders can result in a higher number of chargebacks. if you receive a high number of chargebacks then payment processing will be disabled and you might be removed from shopify payments credit card companies can reverse funds for stolen cards after orders are fulfilled. shopify helps you to gather evidence for any disputed charges. however, the decision to reverse funds is made by the bank that issued the credit card, not by shopify. shopify does not cover charge reversals from banks the chargeback is marked as unrecognized if the customer doesn't recognize the merchant name or location on their credit card statement to deal with an unrecognized charge, you should try to contact the customer. sometimes the customer might have forgotten about the purchase, or the purchase might have been made by a spouse, friend, or family member. if the customer agrees that the charge was justified, then you should tell them to contact their bank and say that they want to drop the chargeback you should still submit evidence to the credit card company, including the statement where the customer said they would drop the charge. you could include some of the following pieces of evidence the chargeback is marked as duplicate if the customer believes that you charged them twice for the same product or service if you didn't charge your customer twice, then you should try to get in touch with them. you can show them that the two charges were for separate products or services. if the customer does not drop the chargeback or inquiry after you talk to them, then you need to submit evidence that the two charges were for separate products or services. if you did charge your customer twice for the same product or service, then you have to accept the chargeback the chargeback is marked as subscription canceled if the customer believes that you charged them for a subscription after it should have been canceled. it can also mean that the customer expected a reminder before each recurring charge but didn't receive one to resolve the chargeback, you should get in touch with your customer. it's possible that you can explain the misunderstanding, or come to an agreement with the customer. if you come to an agreement, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also send evidence of this conversation to the credit card company if you think the that customer didn't cancel the subscription before the charge, then you should submit evidence to the credit card company that proves that the customer canceled their subscription after the last charge. if you did charge your customer after they canceled their subscription, then you have to accept the chargeback the chargeback is marked as product not received if the customer believes that they did not receive the goods or services they purchased you should try to get in touch with the customer first to figure out the problem. if you can resolve the problem with your customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also include evidence that the customer agreed to drop the chargeback in the response you send to the credit card company if you can't resolve the issue with your customer, then you should submit evidence to the credit card company that proves that the customer received the product or service before the chargeback was made. the chargeback is marked as product unacceptable if the customer feels that the product was received but was defective, damaged, or not as described start by trying to get in touch with the customer. if you can resolve the problem with the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also send evidence to the credit card company that the customer agreed to drop the charge. if the customer didn't try to return the product or cancel the service before the chargeback was made, or if you provided the customer with a replacement product or service, send evidence of that as well whether you resolve the issue with the customer or not, you should still send any relevant evidence to the credit card company. the chargeback is marked as credit not processed if the customer informed you that the purchased product was returned or that the transaction with you was canceled, but you have not yet refunded or credited the customer you can't issue a refund after a chargeback has been made, but you might be able to explain the situation or figure out another way to solve the problem. if the customer asked for an inquiry, then you can issue a refund. if you can resolve the problem with the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback or inquiry. you should also send evidence to the credit card company that the customer agreed to drop the chargeback if you can't resolve the issue, and you think that the chargeback is not valid, then you should send evidence to the credit card company that you either gave the customer a refund before the chargeback or inquiry was made, or that the customer was not entitled to a refund. a chargeback is marked as general if it doesn't fit into one of the other categories to resolve a general chargeback, you should start by trying to contact the customer so you can figure out what the problem is. if you can solve the problem for the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback. you should also send evidence to the credit card company that the customer agreed to drop the charge if the customer doesn't want to drop the chargeback, then you should send evidence to the credit card company that the charge was valid.;;

when a customer makes a payment using a credit card, the payment information needs to be captured and sent to their bank for processing. if you are using shopify payments or another credit card payment provider, then you'll need to decide how to capture payment from your customers. you can configure your settings to automatically capture payment at the time of the sale, or manually capture payment later. if you set up manual capture, you will have to capture payments from the orders page in your admin all credit card payment providers have an authorization period to allow a charge to be made to a customer's credit card. the authorization process first checks that the credit card is valid, and then that the card has enough funds on it for the transaction the authorization period will end after a certain amount of time. the length of the authorization period depends on your credit card payment provider. you need to capture a payment within the authorization period to collect money for your order shopify payments provides an authorization period of 7 days when you capture a payment made in a foreign currency, the amount is converted using the current conversion rate and not the rate at the time of authorization. the amount that is authorized is the maximum amount that you can capture. manually capturing a credit card payment creates a time gap between when the credit card was authorized and when the payment is captured. this means that you might lose money depending on currency fluctuations extended authorization periods are available only to stores on the shopify plus plan that use shopify payments merchants using the shopify plus plan have extended authorization periods when certain credit cards are used at checkout extended authorization periods differ, depending on the issuing bank of a credit card. some cards might not support extended authorization periods, so you should monitor your orders page for expiring authorizations starting october 21, 2020, if you manually capture a payment after the standard seven day period, then a 1.75 charge will apply to the transaction in addition to standard credit card fees if you have a payment that wasn't captured within seven days and you don't want to incur this fee, then cancel the order and create a new one. the authorization expiry date is displayed on the orders page to avoid extra charges, ensure that you capture payments within seven days. authorization periods and transaction fees are subject to change most merchants set their stores to capture credit card payments automatically. this allows the store to automatically charge customers' cards before the authorization period ends, which saves time when processing orders in the payment capture section, select automatically capture payment for orders if you allow customers to purchase a product that is not available, then you need to refund the order in the payment capture section, select manually capture payment for orders optional if you use shopify payments and you want to receive emails before the authorization period for each order ends, then check send a warning email when authorizations are close to expiring. if you select this option but you don't use shopify payments, then you won't receive warning emails you need to capture payment for an order before the authorization period ends to receive any money from that order.;;