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When I made a transfer, there was a fee. Why? | 64transfer_fee_charged
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Which fiat currencies do you support? | 37fiat_currency_support
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What is the process of obtaining a disposable virtual card | 38get_disposable_virtual_card
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What are the ways for others to transfer me money? | 51receiving_money
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Are both Visa and Mastercard offered? | 73visa_or_mastercard
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Why was my card payment cancelled? | 53reverted_card_payment?
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I can't verify my identity. | 68unable_to_verify_identity
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The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay. | 6balance_not_updated_after_bank_transfer
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Can I change my information? | 31edit_personal_details
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My ATM got stuck and I'm not sure what to do. | 19card_swallowed
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My card is gone I think it was stolen | 42lost_or_stolen_card
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What age do I have to be? | 2age_limit
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There is a suspicious cash withdraw on the account. | 21cash_withdrawal_not_recognised
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I have a strange direct debit in my statement | 29direct_debit_payment_not_recognised
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Can I open a bank account for my newborn baby? | 2age_limit
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Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket. | 14card_linking
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Help! The atm won't give me my card back. | 19card_swallowed
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Can my 19 year old daughter open a savings account at the bank? | 2age_limit
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I need my funds verified. | 70verify_source_of_funds
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There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not? | 29direct_debit_payment_not_recognised
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The refund has not appeared in my account | 0Refund_not_showing_up
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] |
Where is the transfer I started? | 66transfer_not_received_by_recipient
| [
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] |
What is this $1 charge on my statement? | 35extra_charge_on_statement
| [
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I broke my card | 15card_not_working
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There's a cash withdraw on my statement that I didn't make. | 21cash_withdrawal_not_recognised
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I paid for something in foreign currency but noticed the exchange rate is incorrect. | 18card_payment_wrong_exchange_rate
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] |
Where do you guys acquire your exchange rate? | 33exchange_rate
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The amount of cash I received was incorrect | 75wrong_amount_of_cash_received
| [
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Since my pin is blocked, would you help me unblock it? | 50pin_blocked
| [
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] |
Do you know why my card payment is declined? | 26declined_card_payment
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Can I do a bank transfer to put additional money in my account because I am out of money? | 65transfer_into_account
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] |
Why isn't the transfer on my account showing up? | 6balance_not_updated_after_bank_transfer
| [
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Help me check where the funds came from. | 70verify_source_of_funds
| [
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Why was I unable to do a transfer? | 28declined_transfer
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What extra charges are there? | 64transfer_fee_charged
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What are the fees for top ups? | 57top_up_by_card_charge
| [
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Where can I find the source of my available money? | 70verify_source_of_funds
| [
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My cash withdrawl was declined why? | 27declined_cash_withdrawal
| [
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It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card? | 63transaction_charged_twice
| [
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How do I top-up using cash? | 58top_up_by_cash_or_cheque
| [
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Is there a fee for transfer top-up? | 56top_up_by_bank_transfer_charge
| [
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] |
If my card payment is cancelled, what should I do? | 53reverted_card_payment?
| [
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I moved. I need to update my details. | 31edit_personal_details
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Why did my transfer fail? | 36failed_transfer
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why wouldn't you support american express? its a card i like and use often and i don't want to get a different one | 54supported_cards_and_currencies
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Why was the transfer declined? | 28declined_transfer
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Can you delete my account please? | 55terminate_account
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Can you tell me where you get your exchange rates? | 33exchange_rate
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I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay. | 6balance_not_updated_after_bank_transfer
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I have found my lost or stolen card. Is there a way I can link the card with my account through my app again? | 14card_linking
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I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency! | 76wrong_exchange_rate_for_cash_withdrawal
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when will i receive a US transfer | 67transfer_timing
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How do I make my virtual card work? | 72virtual_card_not_working
| [
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When I topped up, the app reverted my funds. | 61top_up_reverted
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How do I become aware of where my funds come from? | 70verify_source_of_funds
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Why would my topup not go through? | 59top_up_failed
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How do I deposit cash into my account? | 58top_up_by_cash_or_cheque
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Can I use American Express to add money into my account? | 54supported_cards_and_currencies
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I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this? | 41getting_virtual_card
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If my card is about to expire, do I need to order a new one? | 10card_about_to_expire
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Why am I being charged more ? | 18card_payment_wrong_exchange_rate
| [
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Could it be that I deactivated my card, its not working? | 15card_not_working
| [
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Is there a problem with receiving my salary in GBP? | 51receiving_money
| [
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Can you cancel my purchase? | 52request_refund
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Can I get some money exchanged? | 34exchange_via_app
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I have to verify the source of my funds | 70verify_source_of_funds
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why isnt my account allowing transfers | 8beneficiary_not_allowed
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Where can I see the refund in my account | 0Refund_not_showing_up
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How much more do I have to pay to exchange currencies? | 32exchange_charge
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Why has payment been returned? | 53reverted_card_payment?
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I just activated auto top-up, but it is not letting me enable it. Why not? | 5automatic_top_up
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How do I set a new pin? | 22change_pin
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How come I don't see my deposit in my account yet? | 7balance_not_updated_after_cheque_or_cash_deposit
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What should I do if I forgot my passcode? | 45passcode_forgotten
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Balance hasn't been updated following a cheque or cash deposit | 7balance_not_updated_after_cheque_or_cash_deposit
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I didn't take out money from an ATM but my app statement shows that I did. How can I fix this? | 21cash_withdrawal_not_recognised
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I was charged a fee for a card payment. Why? | 16card_payment_fee_charged
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There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well! | 17card_payment_not_recognised
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Please explain why the transfers shows up as pending? | 49pending_transfer
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Will declined funds I tried to withdraw be returned to me? | 75wrong_amount_of_cash_received
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The wrong exchange rate was used when I bought something with a foriegn currency. | 18card_payment_wrong_exchange_rate
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I need you to cancel a transfer that I made. It is the wrong account number and the app won't let me stop the transaction. Please stop it! | 9cancel_transfer
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Please delete my account right now! | 55terminate_account
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] |
How do I link to my credit card with you? | 14card_linking
| [
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Is there an auto top-up option? | 5automatic_top_up
| [
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Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please. | 53reverted_card_payment?
| [
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] |
Can I send a cheque to do my top ups? | 58top_up_by_cash_or_cheque
| [
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] |
is apple pay costly? | 3apple_pay_or_google_pay
| [
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] |
I am extremely unhappy with this app and want to get rid of my account? | 55terminate_account
| [
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] |
Where did this 1 euro fee come from? | 35extra_charge_on_statement
| [
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How do I link my replacement card? | 14card_linking
| [
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I got less cash than the one I specified in the ATM | 75wrong_amount_of_cash_received
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Send my card as soon as you are able to. | 13card_delivery_estimate
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I have multiple charges on the same transaction. | 63transaction_charged_twice
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I am waiting for a pending money transfer to process. | 49pending_transfer
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Your service is terrible,. Delete my account, | 55terminate_account
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Nothing goes through on my card. | 15card_not_working
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Where do I go to get the code to verify the top up card? | 71verify_top_up
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I think my top up did not work | 59top_up_failed
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Is there any way to verify who I am? | 69verify_my_identity
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