text
stringlengths 13
368
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class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
How do I update the PIN on my account? | 22change_pin
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What is accepted in regards to cards and currencies? | 54supported_cards_and_currencies
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When I want to transfer money to my account, how can I do that? | 65transfer_into_account
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What are the limits for disposable virtual cards? | 30disposable_card_limits
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I have tried to use my card several times and it does not work. | 15card_not_working
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I cannot use my card. | 15card_not_working
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How long should I expect for the card to arrive? | 13card_delivery_estimate
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Why didn't my balance change after I transferred some money? | 6balance_not_updated_after_bank_transfer
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Where should my card work? | 11card_acceptance
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Someone has my card number, freeze my account. | 23compromised_card
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Can I use a bank transfer to refill my account? | 65transfer_into_account
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Why is my top-up still pending? | 48pending_top_up
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I need help getting the virtual card to work. | 72virtual_card_not_working
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What are the top-up fees? | 57top_up_by_card_charge
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There is a charge on my card that I did not make | 17card_payment_not_recognised
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For some reason my contactless won't work for me. | 24contactless_not_working
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Does this card work everywhere? | 11card_acceptance
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Can I have a refund? | 52request_refund
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What do I do if the bank machine won't accept my PIN attempts anymore? | 50pin_blocked
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The money I transferred does not show in the balance. | 6balance_not_updated_after_bank_transfer
| [
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Can I change the amount I made on a payment that I made to the payment is correct. | 9cancel_transfer
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Where's accounting for my cash withdrawal? | 47pending_cash_withdrawal
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Why is my virtual card is being declined? | 72virtual_card_not_working
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May I exchange currencies with this? | 34exchange_via_app
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Please explain why my card was declined? | 26declined_card_payment
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app does not recognize me | 68unable_to_verify_identity
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I could not do a transfer because it was declined | 28declined_transfer
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Status of the card I ordered. | 12card_arrival
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Can i change my PIN at the ATM? | 22change_pin
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do i need a pin | 39get_physical_card
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I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account. I think there is something wrong, can you look in to it please? | 63transaction_charged_twice
| [
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What credit cards are supported? | 54supported_cards_and_currencies
| [
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Does it cost extra to exchange currencies? | 32exchange_charge
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Do you charge for physical cards | 44order_physical_card
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I sent a cheque a few days ago and nothing has happened to my account yet. Can you please check on this for me? | 7balance_not_updated_after_cheque_or_cash_deposit
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My transfer didn't go through. | 36failed_transfer
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Something went wrong with my withdrawal. The amount of money isn't right. | 75wrong_amount_of_cash_received
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I need to transfer funds into my account. How can I do this? | 65transfer_into_account
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I want a card. What is the procedure? | 44order_physical_card
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Can you tell my why my card payment has been reverted. | 53reverted_card_payment?
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How can I change my Tholepin ? | 22change_pin
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what are exchange rates | 33exchange_rate
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I think my identity has been stolen, can you check on unauthorized charges? | 23compromised_card
| [
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My card payment is still pending. | 46pending_card_payment
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Says my transfer can't be completed? | 36failed_transfer
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Where's the best place to get a disposable virtual card? | 38get_disposable_virtual_card
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How do I freeze my bank card, as there has been a strange withdrawal? | 21cash_withdrawal_not_recognised
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Where is the card PIN? | 39get_physical_card
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Your top-up function isn't working, it still says pending even though I know my card works. | 48pending_top_up
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Somebody has stolen my card, I need help please. | 42lost_or_stolen_card
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I can't verify my ID. | 68unable_to_verify_identity
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The top-up verification code is missing | 71verify_top_up
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Where is the virtual card? | 41getting_virtual_card
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I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back? | 0Refund_not_showing_up
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I didn't make this direct debit transaction | 29direct_debit_payment_not_recognised
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Does every place of business accept this card? | 11card_acceptance
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Can I freeze my card right now? | 23compromised_card
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Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. | 27declined_cash_withdrawal
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Why am I having trouble verifying my id? | 68unable_to_verify_identity
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If I don't want a physical card can i get a virtual version? | 41getting_virtual_card
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I have to have several disposable cards per day. | 30disposable_card_limits
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I want to reverse a purchase. Can I cancel it? | 52request_refund
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I have forgotten my passcode to access my app | 45passcode_forgotten
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left phone at hotel, how to access app | 43lost_or_stolen_phone
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It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else. | 76wrong_exchange_rate_for_cash_withdrawal
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What is the limit to top-up? | 60top_up_limits
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What is the fee on my card payment? | 16card_payment_fee_charged
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Is it possible to make several disposable cards in a day? | 30disposable_card_limits
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For what reason was my transfer declined? | 28declined_transfer
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Is there a reason why my transaction is taking so long? | 66transfer_not_received_by_recipient
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How often do your exchange rates change | 33exchange_rate
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Is it necessary to verify my top up? | 71verify_top_up
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What's the refund process? | 52request_refund
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How can I process a refund for something I purchased? | 52request_refund
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If I want a physical card, do I have to pay anything? | 44order_physical_card
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I've tried numerous times to submit a transfer of funds. Why isn't it going through? | 8beneficiary_not_allowed
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It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account. | 0Refund_not_showing_up
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What would the approximate delivery date be if I transferred something urgently to China? | 67transfer_timing
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Where has my available money come from? | 70verify_source_of_funds
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The app reverted what I topped up. | 61top_up_reverted
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There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. | 23compromised_card
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I withdrew money but the full amount wasn't dispensed. | 75wrong_amount_of_cash_received
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Can anyone help me, I lost my wallet and they've started withdrawing from my account. | 21cash_withdrawal_not_recognised
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Please help me get a virtual card. | 41getting_virtual_card
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How can I fix a problem where contactless isn't working? | 24contactless_not_working
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What are the rules for transferring to a beneficiary? | 8beneficiary_not_allowed
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How do I fix a reverted top up? | 61top_up_reverted
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I need to make a transfer, what will the fee be? | 56top_up_by_bank_transfer_charge
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how come the verification with the top up | 71verify_top_up
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Please tell me which cash machines will allow me to change my pin. | 22change_pin
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the conversion value for my card payments is incorrect. | 18card_payment_wrong_exchange_rate
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I am having difficulties to verify my identity. | 68unable_to_verify_identity
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cash from this morning has not deposited | 7balance_not_updated_after_cheque_or_cash_deposit
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I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money?? | 7balance_not_updated_after_cheque_or_cash_deposit
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Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. | 27declined_cash_withdrawal
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I need to change my PIN. Can I do that at a cash machine? | 22change_pin
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Google pay and top up, I want it, can I get it? | 3apple_pay_or_google_pay
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I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not? | 66transfer_not_received_by_recipient
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When should I expect to see my transfer hit my account? | 67transfer_timing
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I would like to transfer funds from one account to another. | 65transfer_into_account
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