text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
About this card PIN? | 39get_physical_card
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I moved. Where do I update my details? | 31edit_personal_details
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Are you able to explain the restrictions of the disposable cards? | 30disposable_card_limits
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I want to delete my account. I'm unhappy with the service you're providing. | 55terminate_account
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How long until my transfer will be available to me | 6balance_not_updated_after_bank_transfer
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I need the right foreign money, at the right rate, at ATMs, when I go abroad. | 76wrong_exchange_rate_for_cash_withdrawal
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I made a transfer 12 hours ago. Why is it still listed as pending? | 49pending_transfer
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This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? | 27declined_cash_withdrawal
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I got my new card. How do I activate it? | 1activate_my_card
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What's the deal with no cryptocurrency on your app? | 8beneficiary_not_allowed
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What major card payments are accepted? | 73visa_or_mastercard
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Can I receive a new card while I am in China? | 10card_about_to_expire
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I need to get some more physical cards. | 40getting_spare_card
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My account balance has not gone up even though I just transferred money into it | 6balance_not_updated_after_bank_transfer
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I may have a fraud charge on my debit statement. | 29direct_debit_payment_not_recognised
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Can I get paid in another currency? | 51receiving_money
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I'm looking for the cash deposit top up option but can't find it. Can you help me? | 58top_up_by_cash_or_cheque
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I can't pull my card out of the ATM. Help me. | 19card_swallowed
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Do I need to choose GBP to get my salary deposited properly? | 51receiving_money
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I'm unsure of a withdrawl in my statement. | 21cash_withdrawal_not_recognised
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I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. | 46pending_card_payment
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When should I expect my card? | 13card_delivery_estimate
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Why was my card payment cancelled? | 53reverted_card_payment?
| [
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My address needs to be revised. | 31edit_personal_details
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How can i check if my card is working? | 15card_not_working
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how do i get a virtual card? | 41getting_virtual_card
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I tried using my card and it kept getting declined, Why? | 26declined_card_payment
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Is there anywhere my card will not be accepted? | 11card_acceptance
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Am I allowed to give my daughter one of my cards to use? | 40getting_spare_card
| [
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How can I top-ff my account using my Apple Watch? | 3apple_pay_or_google_pay
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Im very upset as my top-up was canceled and I have no idea why. | 61top_up_reverted
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I made a payment that got charged twice instead of once. | 63transaction_charged_twice
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Still waiting on a refund. | 0Refund_not_showing_up
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how long til my cash out goes through? | 47pending_cash_withdrawal
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Where can I use my card? | 11card_acceptance
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I was unable to make a transfer to another account. | 8beneficiary_not_allowed
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Do you accept checks? | 58top_up_by_cash_or_cheque
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How long until my friend receives my transaction? | 66transfer_not_received_by_recipient
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i want to close an account but im not sure about setting up a new one in the future, what do you recommend | 55terminate_account
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I have paid money into my account but it doesn't show. | 7balance_not_updated_after_cheque_or_cash_deposit
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I want my account deleted! | 55terminate_account
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areas card is accpeted | 11card_acceptance
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I would like a refund on the extra pound I was charged. | 35extra_charge_on_statement
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for some reason I am having a problem with verifying my identity. | 68unable_to_verify_identity
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I a having trouble proving my identity | 68unable_to_verify_identity
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I'm pretty sure my top up failed. How do I fix this? | 59top_up_failed
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I need to change my name since I got married | 31edit_personal_details
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May I have another card? | 40getting_spare_card
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What can I use my card to pay for? | 11card_acceptance
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My card was declined in a shop | 26declined_card_payment
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Can I reset my password? I don't know what it is. | 45passcode_forgotten
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Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here? | 36failed_transfer
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I am not able to do a transfer to an account | 8beneficiary_not_allowed
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Can I top up using an international card | 57top_up_by_card_charge
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Where is my PIN number located? | 39get_physical_card
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Are there any extra fees for adding money into the international card? | 57top_up_by_card_charge
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My source of funds need verified. | 70verify_source_of_funds
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How long should my new card take to arrive? | 12card_arrival
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I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money | 0Refund_not_showing_up
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Are there any limits to how many disposable cards I can use? | 30disposable_card_limits
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I need to cancel an incorrect transaction. | 9cancel_transfer
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My friend still hasn't gotten a transaction I made. | 66transfer_not_received_by_recipient
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Can my card be used everywhere? | 11card_acceptance
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Please tell me how to get a physical card. | 44order_physical_card
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May I receive a different card pin | 22change_pin
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What should I do to verify my identity? | 69verify_my_identity
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Can I use cash to top up my account? | 58top_up_by_cash_or_cheque
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It appears my card expires next month, can I order a new one? | 10card_about_to_expire
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What would the price be for an expired card replacement and how long will it take me to get it? | 10card_about_to_expire
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When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future? | 24contactless_not_working
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I need to edit the personal details section of my account | 31edit_personal_details
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what is the exchange rate? | 33exchange_rate
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I need help cancelling a transaction. | 9cancel_transfer
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What are the ATMs that will accept this card? | 4atm_support
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I go the wrong exchange rate applied to my purchase in a foreign country. | 18card_payment_wrong_exchange_rate
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Is there a charge for topping up by transfer? | 56top_up_by_bank_transfer_charge
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Can I reactivate my lost card that I found this morning in my jacket pocket? | 14card_linking
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Can I use this app to change dollars into euros? | 34exchange_via_app
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Why can't I verify my identity? | 68unable_to_verify_identity
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What fiat currencies are used for holding transactions? | 37fiat_currency_support
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How do my friends top up my account | 62topping_up_by_card
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i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen? | 27declined_cash_withdrawal
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I was expecting my new card and am wondering why I haven't received it yet? | 12card_arrival
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How can I perform a dual money transferring from one account to another? | 65transfer_into_account
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What are the steps to getting a virtual card? | 41getting_virtual_card
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I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? | 22change_pin
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When I travel, what will it cost to switch for my currency? | 32exchange_charge
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When topping up by transfer, will I be charged? | 56top_up_by_bank_transfer_charge
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Can you tell me where you get your exchange rates? | 33exchange_rate
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Is it necessary to verify my top up? | 71verify_top_up
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My phone was stolen so I no longer have access to the app. | 43lost_or_stolen_phone
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Where do I go if I want to link my new card? | 14card_linking
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Explain why I can't do a transfer to a beneficiary. | 8beneficiary_not_allowed
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Can I use a bank transfer to refill my account? | 65transfer_into_account
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I already have one of your cards, how do I link them? | 14card_linking
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What if I need multiple disposable cards? | 30disposable_card_limits
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I found a charge for a direct debit that was not made by me. | 29direct_debit_payment_not_recognised
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Can I have a second card? | 40getting_spare_card
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Why are my payments showing pending? | 46pending_card_payment
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What currency's can i exchange for? | 34exchange_via_app
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