text
stringlengths 13
368
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class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
im not paying this transfer fee | 64transfer_fee_charged
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Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix. | 8beneficiary_not_allowed
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How long does it take for a transfer? | 67transfer_timing
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What is the exchange rate like on this app? | 33exchange_rate
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How can I unblock a blocked pin number for my account? | 50pin_blocked
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There's a direct debit I wish to dispute | 29direct_debit_payment_not_recognised
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How do I select a Mastercard instead of a Visa? | 73visa_or_mastercard
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Why do you require so many identity details? | 74why_verify_identity
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is there a way to do top up with cash deposit | 58top_up_by_cash_or_cheque
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How do I link this new card? | 14card_linking
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The stupid machine just swallowed my card!! I need a new one ASAP | 19card_swallowed
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Does Apple Pay give the option to top up? | 3apple_pay_or_google_pay
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Does your system support multiple currency. | 37fiat_currency_support
| [
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What places can I use my card? | 11card_acceptance
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Why is it asking me to verify my identity | 74why_verify_identity
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How does a transfer work? | 65transfer_into_account
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My card is stuck in the ATM, what can I do? | 19card_swallowed
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What do I do since the machine swallowed my card. I need one. | 19card_swallowed
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I can not get the app to know it is me. | 68unable_to_verify_identity
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I need a refund? | 52request_refund
| [
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Where do you support? | 25country_support
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What does a disposable virtual card do? | 38get_disposable_virtual_card
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How can I use American Express to add funds to my account? | 54supported_cards_and_currencies
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Why is there a pending transaction on my card? | 46pending_card_payment
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Are my friends able to add funds to my account? | 62topping_up_by_card
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Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction. | 76wrong_exchange_rate_for_cash_withdrawal
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I need to use my disposable card multiple times a day, is there a cutoff limit? | 30disposable_card_limits
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How long does it take for a transfer to get to a recipient? | 66transfer_not_received_by_recipient
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How can I unlock the pin? | 50pin_blocked
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Why do I have to verify my identity? | 74why_verify_identity
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I tried activating my bill of fare and it didn't workplace | 1activate_my_card
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I'm tired of all the problems I've had. I want to quit this account! | 55terminate_account
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My payments from my virtual card keep getting rejected. | 72virtual_card_not_working
| [
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How do I view the card I received in the app? | 14card_linking
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I do not have what is required to prove my identity | 68unable_to_verify_identity
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What is the tracking number for the card you sent? | 12card_arrival
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I need a few more physical cards. | 40getting_spare_card
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Why is my top-up still pending? | 48pending_top_up
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Please, how do I order a card? | 44order_physical_card
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How can I resolve a problem where my card won't go through at all? | 15card_not_working
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I would like to delete my account. | 55terminate_account
| [
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I would like to receive a few more physical cards. | 40getting_spare_card
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] |
Is there a top up limit for my account? | 60top_up_limits
| [
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] |
How many times can I use the disposable virtual card I have? | 30disposable_card_limits
| [
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] |
The cash withdrawal exchange rate is not correct. | 76wrong_exchange_rate_for_cash_withdrawal
| [
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Someone I don't know has used my card without permission. | 23compromised_card
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] |
Where can I obtain my virtual card? | 41getting_virtual_card
| [
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] |
How long does it take for a money transfer to show? | 49pending_transfer
| [
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Where can I get my PIN unblocked? | 50pin_blocked
| [
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I think someone else is using my card. There are transactions I didn't make. | 23compromised_card
| [
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] |
How can I withdraw money? | 4atm_support
| [
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] |
Why did my transfer decline | 28declined_transfer
| [
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My disposable virtual card has been rejected by the merchant earlier today. What should I do? | 72virtual_card_not_working
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Can I change the amount I made on a payment that I made to the payment is correct. | 9cancel_transfer
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Can I see that history on my funds and where they came from? | 70verify_source_of_funds
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When will my card be activated? | 1activate_my_card
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I was supposed to get a purchase refunded but I don't see the money in my account | 0Refund_not_showing_up
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I made a transaction and it is taking a very long time to go through. | 66transfer_not_received_by_recipient
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If there isn't much money left can it automatically top-up? | 5automatic_top_up
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I saw a payment i did not do | 17card_payment_not_recognised
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I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared. | 62topping_up_by_card
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I have tried transferring money numerous times. All I keep getting is an error message. Can you tell me what is going on and how this van be fixed? | 8beneficiary_not_allowed
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Someone has my card number, freeze my account. | 23compromised_card
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I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? | 0Refund_not_showing_up
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What are the top-up limits? | 60top_up_limits
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I was at the ATM trying to made a withdraw and I was declined. | 27declined_cash_withdrawal
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Can I top-up as much as I want? | 60top_up_limits
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I broke my card | 15card_not_working
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I think I want AUD and not GBP, can you help? | 34exchange_via_app
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can you check why I wasn't able to top up? | 59top_up_failed
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When I made a transfer, there was a fee. Why? | 64transfer_fee_charged
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My card is still pending, I've been waiting a while. | 46pending_card_payment
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Why does my account have a pending cash withdrawal? | 47pending_cash_withdrawal
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What do you need to verify my identity? | 69verify_my_identity
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Where has my available money come from? | 70verify_source_of_funds
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This company isn't good, I would like to delete my account. | 55terminate_account
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I requested a refund from a store but it hasn't arrived. | 0Refund_not_showing_up
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Why doesn't it show that I did a balance transfer? | 6balance_not_updated_after_bank_transfer
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For what reason would a top up be reverted and returned to my account? | 61top_up_reverted
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Can someone please assist me with finding my nearest ATM? | 4atm_support
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I would like to refill my account using SWIFT. | 56top_up_by_bank_transfer_charge
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Why is my debit card being declined when I have money? | 26declined_card_payment
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How do you get a virtual card? | 41getting_virtual_card
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Are both Visa and Mastercard offered? | 73visa_or_mastercard
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Can I reactivate a card I thought I lost? | 14card_linking
| [
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How do you fix my card payment? | 26declined_card_payment
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Where's the best place to get a disposable virtual card? | 38get_disposable_virtual_card
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Why was I charged multiple times for the same thing? | 63transaction_charged_twice
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What do i have to do to change my name? | 31edit_personal_details
| [
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There is a transaction for $1 and I don't know why it was charged. | 35extra_charge_on_statement
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Can anyone help me, I lost my wallet and they've started withdrawing from my account. | 21cash_withdrawal_not_recognised
| [
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What does a pending transaction mean? | 46pending_card_payment
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Do I need to make a regular payment before a contactless one? | 24contactless_not_working
| [
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I see a charge on my account that I don't recall making. I feel like my account may have been compromised. | 17card_payment_not_recognised
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My pins seems to be blocked, can you unblock it please | 50pin_blocked
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If my card payment is cancelled, what should I do? | 53reverted_card_payment?
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My address has changed. How do I report it? | 31edit_personal_details
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Is a copy of the police report necessary for completing the report process? | 42lost_or_stolen_card
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Where is my money? I transfered it and it isn't in my account. | 6balance_not_updated_after_bank_transfer
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I am traveling to Germany, Will I be able to use my card there? | 11card_acceptance
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