Datasets:

Andyrasika

/

TweetSumm-tuned

like 1

user: hello. My wife and I are travelling back from London to Liverpool tonight from celebrating our 20th wedding anniversary. Any chance of an upgrade to first class? I am staff? Please :-) agent: Hi Robbie, happy anniversary to you and your wife :) I'm afraid we can't promise anything on upgrades but we can do our best to contact the Train Manager to see if there's anything they can do. Which service are you travelling on? user: Thanks for the reply. We will be on the 20:07 from Euston to Liverpool, coach A seats 17 and 18. We are still in Brussels now. agent: Ok, could you please drop us a message when you board the service and we can get the Train Manager to double check to see if there's availability/what they can do for you :) user: Great. Thanks we will:-) We have boarded the train! agent: Thanks Robbie, we'll just get a message out to the TM now, where are you sitting please? user: Coach A seats 17 & 18. Thanks agent: Thanks Robbie, Thanks Robbie - sorry I just realised you sent us that info earlier. I have messaged the TM for you so will let you know as soon as we hear back

The customer is asking that can they upgrade their seats. The agent updated that they were afraid to promise but can able to best to contact the train manager to see something they can do.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello. My wife and I are travelling back from London to Liverpool tonight from celebrating our 20th wedding anniversary. Any chance of an upgrade to first class? I am staff? Please :-) agent: Hi Robbie, happy anniversary to you and your wife :) I'm afraid we can't promise anything on upgrades but we can do our best to contact the Train Manager to see if there's anything they can do. Which service are you travelling on? user: Thanks for the reply. We will be on the 20:07 from Euston to Liverpool, coach A seats 17 and 18. We are still in Brussels now. agent: Ok, could you please drop us a message when you board the service and we can get the Train Manager to double check to see if there's availability/what they can do for you :) user: Great. Thanks we will:-) We have boarded the train! agent: Thanks Robbie, we'll just get a message out to the TM now, where are you sitting please? user: Coach A seats 17 & 18. Thanks agent: Thanks Robbie, Thanks Robbie - sorry I just realised you sent us that info earlier. I have messaged the TM for you so will let you know as soon as we hear back ### Response: The customer is asking that can they upgrade their seats. The agent updated that they were afraid to promise but can able to best to contact the train manager to see something they can do.

user: Call dialer +918888282908, has tried my number multiple times but call was never connected. #poorservices #worstnetwork Proof for reference. agent: Sorry for trouble caused to you, we want to inform you that there was some temporary issue was going now it has been resolved. Request you to observe for some time. user: I am talking about call happened today morning. I don't understand why are you talking about past?? ? If I am facing issues today, i should complain. You should be happy that somebody is helping you to improve yourself. agent: We would like to inform you that call connectivity concern has been discussed & addressed. Regards,Pradnya user: Discussed with whom ? If its addressed, why am i receiving complains from caller? Please advice. agent: Dear Hiren, As checked complaint was raised regarding network issue but as it was only a temporary issue it has been resolved,please let us know the concern you facing know so that we can assist you further. user: Dear Ma'm. My concern is regarding call connectivity. Many a times, people calling me gets message that either phone is switched off or not reachable. But i am always ON and in network. Feel free to call, if you need more details. agent: Sorry but it was some temporary issue, please observe the network for 7 days and if still the issue continues write us back. we understand your concern is addressed. Regards Prashant

Customer is complaining about call that has been not connected after calling many time. Agent informed the customer that the complaint was raised regarding network issue but it has been resolved and informed that if any other concern they will assist for further.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Call dialer +918888282908, has tried my number multiple times but call was never connected. #poorservices #worstnetwork Proof for reference. agent: Sorry for trouble caused to you, we want to inform you that there was some temporary issue was going now it has been resolved. Request you to observe for some time. user: I am talking about call happened today morning. I don't understand why are you talking about past?? ? If I am facing issues today, i should complain. You should be happy that somebody is helping you to improve yourself. agent: We would like to inform you that call connectivity concern has been discussed & addressed. Regards,Pradnya user: Discussed with whom ? If its addressed, why am i receiving complains from caller? Please advice. agent: Dear Hiren, As checked complaint was raised regarding network issue but as it was only a temporary issue it has been resolved,please let us know the concern you facing know so that we can assist you further. user: Dear Ma'm. My concern is regarding call connectivity. Many a times, people calling me gets message that either phone is switched off or not reachable. But i am always ON and in network. Feel free to call, if you need more details. agent: Sorry but it was some temporary issue, please observe the network for 7 days and if still the issue continues write us back. we understand your concern is addressed. Regards Prashant ### Response: Customer is complaining about call that has been not connected after calling many time. Agent informed the customer that the complaint was raised regarding network issue but it has been resolved and informed that if any other concern they will assist for further.

user: my fios ONT box has red ‘fail’ and ‘vid’ lights on. Battery power is fine. Unplugged red and black wires and didn’t help. agent: Sorry to see your services are down. When you unplugged the wires did you also unplug the AC power? user: Yes I did agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on. user: I tried first with AC power unplugged and then tried with it plugged in. Both times failed. I don’t see that button agent: Can you check on the power supply for a reset button. user: Would that button be on the router? ONT box inside the house, or battery backup outside the house? agent: It would be on the power supply for the battery backup unit on the inside of the house.

The customer is complaining that ont box has red with lights on. The agent asked to hold the alarm silence for or reset button for 15 seconds.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my fios ONT box has red ‘fail’ and ‘vid’ lights on. Battery power is fine. Unplugged red and black wires and didn’t help. agent: Sorry to see your services are down. When you unplugged the wires did you also unplug the AC power? user: Yes I did agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on. user: I tried first with AC power unplugged and then tried with it plugged in. Both times failed. I don’t see that button agent: Can you check on the power supply for a reset button. user: Would that button be on the router? ONT box inside the house, or battery backup outside the house? agent: It would be on the power supply for the battery backup unit on the inside of the house. ### Response: The customer is complaining that ont box has red with lights on. The agent asked to hold the alarm silence for or reset button for 15 seconds.

user: u guys all suck turned my laptop off last night was fine did a shitty os update and boom laptop's fucked fuck u Because of ur shit update so now I'm supposed go spend money on more of ur shit fuck u Oh almost didn't mention I've got auto updates turned off yet it still did an update agent: Hey there, saw your tweet! The failure ID indicates a hard drive failure. Please contact HP phone support for service options. ...1/2 Fill the web form using this link to reach them- Thanks! 2/2 user: Yeh but it was fine when I turned it off last night and Microsoft had to force an update agent: A software update cannot cause a hardware failure. It's just a bad coincidence. Please contact HP phone support for service options. user: Oh still hate ms anyway nice 1 geezer agent: Please do not worry. Just contact our phone support team and they should be able to help you.

Customer having an issue with laptop. Agent updated that failure ID indicates a hard drive failure So that please contact HPSupport for service options.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: u guys all suck turned my laptop off last night was fine did a shitty os update and boom laptop's fucked fuck u Because of ur shit update so now I'm supposed go spend money on more of ur shit fuck u Oh almost didn't mention I've got auto updates turned off yet it still did an update agent: Hey there, saw your tweet! The failure ID indicates a hard drive failure. Please contact HP phone support for service options. ...1/2 Fill the web form using this link to reach them- Thanks! 2/2 user: Yeh but it was fine when I turned it off last night and Microsoft had to force an update agent: A software update cannot cause a hardware failure. It's just a bad coincidence. Please contact HP phone support for service options. user: Oh still hate ms anyway nice 1 geezer agent: Please do not worry. Just contact our phone support team and they should be able to help you. ### Response: Customer having an issue with laptop. Agent updated that failure ID indicates a hard drive failure So that please contact HPSupport for service options.

user: Please sort your shit out! FML agent: Thanks for reaching out! This guide: can help you troubleshoot; can you try those steps & let us know? user: Its not my internet and i have checked my Down, Up and ping already! :/ I think its my Xbox rather than the games I'm playing! I can't enter the Xbox guide menu while playing 'The Division' :/ agent: To clarify, did you get a chance to run through each page in that guide using the ✔️️ and ❌ buttons? user: Yes i did! agent: Got it. Can you share your GT and a pic of your console OS currently: ? user: Gt: haz227 agent: Thanks for that info. Let's have you try a factory reset, to get it to redownload 1 the latest system update: On step 7 select: Reset and keep my games & apps. 2 user: Ok, Just waiting for it to reset! Do i lose anything? ( Like Xbox home colour, Alpha testing?) I did select keep my games and apps! Just did a test run while playing the game, I can talk in party chat and the choppy-ness while playing has decrease only slightly! agent: Is this after the factory reset? user: Yes! agent: Alrighty, in this case, we will need a picture of your network stats: Settings>Network>Network Settings>Detailed 1 Network Statistics and your NAT setting on the console. Can you DM that to us? 2

Customer is complaining that he unable to enter the guide menu. Agent updated the customer to DM of network related settings.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please sort your shit out! FML agent: Thanks for reaching out! This guide: can help you troubleshoot; can you try those steps & let us know? user: Its not my internet and i have checked my Down, Up and ping already! :/ I think its my Xbox rather than the games I'm playing! I can't enter the Xbox guide menu while playing 'The Division' :/ agent: To clarify, did you get a chance to run through each page in that guide using the ✔️️ and ❌ buttons? user: Yes i did! agent: Got it. Can you share your GT and a pic of your console OS currently: ? user: Gt: haz227 agent: Thanks for that info. Let's have you try a factory reset, to get it to redownload 1 the latest system update: On step 7 select: Reset and keep my games & apps. 2 user: Ok, Just waiting for it to reset! Do i lose anything? ( Like Xbox home colour, Alpha testing?) I did select keep my games and apps! Just did a test run while playing the game, I can talk in party chat and the choppy-ness while playing has decrease only slightly! agent: Is this after the factory reset? user: Yes! agent: Alrighty, in this case, we will need a picture of your network stats: Settings>Network>Network Settings>Detailed 1 Network Statistics and your NAT setting on the console. Can you DM that to us? 2 ### Response: Customer is complaining that he unable to enter the guide menu. Agent updated the customer to DM of network related settings.

user: We're in We received 'normal' customer service.... I feel violated... I'm used to the Princess treatment in Marks's! agent: We always want to provide the best service! We hope the service improves for your next visit :) user: It was just the cafe, rest of the store was the usual superb standard... as I said, nothing wrong, just usually staff offer to carry your tray etc when you're already carrying a baby x agent: We're sorry help wasn't offered today :( Which store did you visit so we can let our Cafe Manager know? We'll definitely do better next time! user: It was High Wycombe. Like I said, not bad service in anyway... I've just gotten used to being spoilt by all your other stores (and I regularly contact them to say so 😁) agent: We'll let our Management team know what you've said. We should always be offering to help out with trays. We'll make sure we spoil you next time you visit! :) user: Well that's why I ALWAYS go to M&S! (Ps... I also wasn't asked/given the opportunity to use my Sparks Card) agent: We're sorry you weren't asked about your Sparks card either :( We've fed this back too. If you've keep hold of your receipts, we'll add your points for you whenever you're next in store. user: Awww I know, we all have off days, thank you so much for your time. We are ready... agent: Hurrah...you're up and about early too! We hope you enjoy your visit and this is such a cute picture!

Customer is complaining about the service in the cafe where they treated normally. Agent replied that this issue will be forwarded to the management team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: We're in We received 'normal' customer service.... I feel violated... I'm used to the Princess treatment in Marks's! agent: We always want to provide the best service! We hope the service improves for your next visit :) user: It was just the cafe, rest of the store was the usual superb standard... as I said, nothing wrong, just usually staff offer to carry your tray etc when you're already carrying a baby x agent: We're sorry help wasn't offered today :( Which store did you visit so we can let our Cafe Manager know? We'll definitely do better next time! user: It was High Wycombe. Like I said, not bad service in anyway... I've just gotten used to being spoilt by all your other stores (and I regularly contact them to say so 😁) agent: We'll let our Management team know what you've said. We should always be offering to help out with trays. We'll make sure we spoil you next time you visit! :) user: Well that's why I ALWAYS go to M&S! (Ps... I also wasn't asked/given the opportunity to use my Sparks Card) agent: We're sorry you weren't asked about your Sparks card either :( We've fed this back too. If you've keep hold of your receipts, we'll add your points for you whenever you're next in store. user: Awww I know, we all have off days, thank you so much for your time. We are ready... agent: Hurrah...you're up and about early too! We hope you enjoy your visit and this is such a cute picture! ### Response: Customer is complaining about the service in the cafe where they treated normally. Agent replied that this issue will be forwarded to the management team.

user: product undeliver n said customer refused to receive the product and now processing for refund.i order when sell start for one plus 5t.no one contact for delivery I was waiting but received that msg.disppointed from Amazon.order i407-6768178-8573154 agent: That's unusual! Apologies. Please report this to our support team here: and we will take corrective actions. Also, Please don’t provide your order details as we consider them to be personal info. Our Twitter page is visible to public. user: It's really felling bed ,after waiting so long n ordered placed at the time of launch where it took time to place order n finally this is happening.very disappointed from amazon.n they are saying I am deny to receive the order where no one call. Your package with OnePlus 5T (Midnight Black 8GB RAM + 128GB memory) was refused at the time of delivery. If you have not refused the package, please contact Amazon. This msg I received.without any call without attempting delivery how can u say this. agent: We'll not be able to view your order details on social platform, Pankaj. Please reach out to us from the link provided earlier and we'll check this. user: No update weather product get cancelled or it will get deliver.its always taking time to get in touch with customer care.its to frustrating. agent: As informed earlier, we cannot access your account/order details from social media. Also, I'm sorry to know you aren't able to connect to our support team. Please try arranging a call from us here: user: I seen new product dispatch and suddenly it got cancelled and refunded process.trying to contact customer care but no luck.ordered again with extra charge to get it next day delivery again it's showing delay.why you are charging if not able to deliver on time. agent: Apologies for the experience you had with this order. Please share your details here: and we'll contact you soon.​

An item was attempted to be delivered but Amazon said refused delivery and customer wants to know if it will be redelivred. No order details can be accessed on social media.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: product undeliver n said customer refused to receive the product and now processing for refund.i order when sell start for one plus 5t.no one contact for delivery I was waiting but received that msg.disppointed from Amazon.order i407-6768178-8573154 agent: That's unusual! Apologies. Please report this to our support team here: and we will take corrective actions. Also, Please don’t provide your order details as we consider them to be personal info. Our Twitter page is visible to public. user: It's really felling bed ,after waiting so long n ordered placed at the time of launch where it took time to place order n finally this is happening.very disappointed from amazon.n they are saying I am deny to receive the order where no one call. Your package with OnePlus 5T (Midnight Black 8GB RAM + 128GB memory) was refused at the time of delivery. If you have not refused the package, please contact Amazon. This msg I received.without any call without attempting delivery how can u say this. agent: We'll not be able to view your order details on social platform, Pankaj. Please reach out to us from the link provided earlier and we'll check this. user: No update weather product get cancelled or it will get deliver.its always taking time to get in touch with customer care.its to frustrating. agent: As informed earlier, we cannot access your account/order details from social media. Also, I'm sorry to know you aren't able to connect to our support team. Please try arranging a call from us here: user: I seen new product dispatch and suddenly it got cancelled and refunded process.trying to contact customer care but no luck.ordered again with extra charge to get it next day delivery again it's showing delay.why you are charging if not able to deliver on time. agent: Apologies for the experience you had with this order. Please share your details here: and we'll contact you soon.​ ### Response: An item was attempted to be delivered but Amazon said refused delivery and customer wants to know if it will be redelivred. No order details can be accessed on social media.

user: When make a playlist for you. Is there anyway to save it. Or just save individual? agent: Hey Danni! You just need to follow the playlist so you don't miss out. You can also add all the songs to a new playlist 🙂 /NG user: Sorry. It's not a playlist so no follow option. It's a daily mix xx agent: 1: Got it. You can also add the songs from your Daily Mixes to a playlist. If you're using the desktop app, just head to... 2: Daily Mix > click on the three dots > Add to Playlist. Any other questions, let us know /NG user: Thanks babe. Kind of answers. Not on a computer so won't be able to do it x agent: Hmm. What device, operating system, and Spotify version are you using? We'll see what we can suggest /NG user: My Samsung phone. agent: 1: We're afraid the option we've mentioned above is not available on your Android device right now. Not to worry, you can always add... /NG 2: the tracks you enjoy to a playlist. Here's how: /NG user: Thank you xxx agent: You're welcome! Were... 💚 /NG

The customer is asking that is there are any ways to save a playlist. The agent responded him that the option was not available in android.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When make a playlist for you. Is there anyway to save it. Or just save individual? agent: Hey Danni! You just need to follow the playlist so you don't miss out. You can also add all the songs to a new playlist 🙂 /NG user: Sorry. It's not a playlist so no follow option. It's a daily mix xx agent: 1: Got it. You can also add the songs from your Daily Mixes to a playlist. If you're using the desktop app, just head to... 2: Daily Mix > click on the three dots > Add to Playlist. Any other questions, let us know /NG user: Thanks babe. Kind of answers. Not on a computer so won't be able to do it x agent: Hmm. What device, operating system, and Spotify version are you using? We'll see what we can suggest /NG user: My Samsung phone. agent: 1: We're afraid the option we've mentioned above is not available on your Android device right now. Not to worry, you can always add... /NG 2: the tracks you enjoy to a playlist. Here's how: /NG user: Thank you xxx agent: You're welcome! Were... 💚 /NG ### Response: The customer is asking that is there are any ways to save a playlist. The agent responded him that the option was not available in android.

user: I’m making it a mission to tell everyone I know not to buy a service protection policy from #DirectTv and the service provider #Asurion this has been the worst experience I have ever had . Buyer beware!! ! agent: Can you tell us little more about what's going on David? We're here to help anyway we can. user: You can call me to much to type. 8132441419 agent: We'll be glad to speak with you. Can you give us a brief synopsis so we can assist you the best way possible? user: I’ve been without my televisions for over a month You sent me one back so far not only was it not repaired but has missing parts Been given the run around and not been able to speak to anyone with any decision making authority. So now I’m reaching out to #KevinTaweel agent: It appears we left a voice mail advising we will email you so we can get pictures of the TV. Did you receive that email? user: Not the tv in question Again the list of my grievances is way to much for a tweet So if you would like to contact me that is fine or you can continue to give me the run around. By tweeting your questions. To which I will continue to spread the word on all forms of social media. agent: We will be in contact shortly. user: We will see Been a hour agent: Typically, it can take 24 hours for a response. user: That’s your idea of shortly !! ! This is why I’m going to every social media site and telling everyone about my experience!#KevinTaweel agent: Rest assured, we have reached out to our team for someone to be in touch with you. Thank you for your patience.

Customer is disappointing about service protection policy fro direct TV and the service provider. Agent asking more information about what happening and also telling that it took 24 hours for a response.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m making it a mission to tell everyone I know not to buy a service protection policy from #DirectTv and the service provider #Asurion this has been the worst experience I have ever had . Buyer beware!! ! agent: Can you tell us little more about what's going on David? We're here to help anyway we can. user: You can call me to much to type. 8132441419 agent: We'll be glad to speak with you. Can you give us a brief synopsis so we can assist you the best way possible? user: I’ve been without my televisions for over a month You sent me one back so far not only was it not repaired but has missing parts Been given the run around and not been able to speak to anyone with any decision making authority. So now I’m reaching out to #KevinTaweel agent: It appears we left a voice mail advising we will email you so we can get pictures of the TV. Did you receive that email? user: Not the tv in question Again the list of my grievances is way to much for a tweet So if you would like to contact me that is fine or you can continue to give me the run around. By tweeting your questions. To which I will continue to spread the word on all forms of social media. agent: We will be in contact shortly. user: We will see Been a hour agent: Typically, it can take 24 hours for a response. user: That’s your idea of shortly !! ! This is why I’m going to every social media site and telling everyone about my experience!#KevinTaweel agent: Rest assured, we have reached out to our team for someone to be in touch with you. Thank you for your patience. ### Response: Customer is disappointing about service protection policy fro direct TV and the service provider. Agent asking more information about what happening and also telling that it took 24 hours for a response.

user: hi there. Are trains still cancelled this morning from London Euston to Manchester Piccadilly ? agent: Yes user: Thanks. Are tickets valid on alternative routes ? agent: We currently have ticket acceptance with and so you can travel with these operators using your ticket user: What about on chiltern trains & cross country trains ? agent: We do have acceptance with Chiltern but not Cross Country user: Why not with cross country ? ? agent: Due to their shorter trains out in service today already being at full capacity

Customer is asking whether all trains cancelled this morning from London Euston to Manchester Piccadilly and also asks about chiltern trains and cross country trains. Agents replies that all trains are cancelled and due to their shorter trains out in service they have already being full capacity.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi there. Are trains still cancelled this morning from London Euston to Manchester Piccadilly ? agent: Yes user: Thanks. Are tickets valid on alternative routes ? agent: We currently have ticket acceptance with and so you can travel with these operators using your ticket user: What about on chiltern trains & cross country trains ? agent: We do have acceptance with Chiltern but not Cross Country user: Why not with cross country ? ? agent: Due to their shorter trains out in service today already being at full capacity ### Response: Customer is asking whether all trains cancelled this morning from London Euston to Manchester Piccadilly and also asks about chiltern trains and cross country trains. Agents replies that all trains are cancelled and due to their shorter trains out in service they have already being full capacity.

user: Hi. Please could I have an email address for complaints. Thanks. agent: You can learn about filing reports for Code of Conduct violations here . user: Please can I have the address to complain about a product. Thanks. agent: Hiya! We'd be happy to help with any support questions you have. What seems to be the trouble that you are experiencing? user: Problems with the elite controller. left thumbstick is loose and moves in and out. Already been replaced once. It’s not a “premium” product It’s pretty much unusable. I’ve seen loads of similar cases online. Expected a lot better for the high price. agent: We're sorry to hear about your controller! If you would like to leave feedback, you can do so here 1/3 However, if you would like to discuss your replacement options for your controller, 2/3 then let's have you reach out to the chat team here: 3/3

Customer asking email address to complain about product. Agent suggests that using the URL link he can learn about filling report and violation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi. Please could I have an email address for complaints. Thanks. agent: You can learn about filing reports for Code of Conduct violations here . user: Please can I have the address to complain about a product. Thanks. agent: Hiya! We'd be happy to help with any support questions you have. What seems to be the trouble that you are experiencing? user: Problems with the elite controller. left thumbstick is loose and moves in and out. Already been replaced once. It’s not a “premium” product It’s pretty much unusable. I’ve seen loads of similar cases online. Expected a lot better for the high price. agent: We're sorry to hear about your controller! If you would like to leave feedback, you can do so here 1/3 However, if you would like to discuss your replacement options for your controller, 2/3 then let's have you reach out to the chat team here: 3/3 ### Response: Customer asking email address to complain about product. Agent suggests that using the URL link he can learn about filling report and violation.

user: is there no trains running to Guildford this morning? First one at 12 today and takes nearly 2 hours? ! agent: Hi Claire. Can you confirm where you are travelling from please? Natalie user: Reading-Guildford agent: Thank you. There are scheduled engineering works in place so replacement bus services are running between Reading and Wokingham. You can then catch a train from Wokingham to Guildford. Natalie user: Thanks anyway I can find out times for the bus? agent: Yes - please check: user: Unfortunately Natalie whenever I go to find bus times it comes up with this message... It shows me other days fine just not today? agent: That's odd - it's showing me the same error when I use a mobile but it's working fine on a desktop. Sorry about this. I'll get this reported. Around what time were you looking to travel please? Natalie user: ASAP agent: Next bus leaves Reading at 0855. Change for the 0936 train at Wokingham. Natalie Here's the next service. Natalie

Customer inquires about trains availability. Agent provide an URL for next service available.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there no trains running to Guildford this morning? First one at 12 today and takes nearly 2 hours? ! agent: Hi Claire. Can you confirm where you are travelling from please? Natalie user: Reading-Guildford agent: Thank you. There are scheduled engineering works in place so replacement bus services are running between Reading and Wokingham. You can then catch a train from Wokingham to Guildford. Natalie user: Thanks anyway I can find out times for the bus? agent: Yes - please check: user: Unfortunately Natalie whenever I go to find bus times it comes up with this message... It shows me other days fine just not today? agent: That's odd - it's showing me the same error when I use a mobile but it's working fine on a desktop. Sorry about this. I'll get this reported. Around what time were you looking to travel please? Natalie user: ASAP agent: Next bus leaves Reading at 0855. Change for the 0936 train at Wokingham. Natalie Here's the next service. Natalie ### Response: Customer inquires about trains availability. Agent provide an URL for next service available.

user: submitted a claim on the 19/09 and was told I'd get a response within 20 days. Silence ever since. When will I hear from you? agent: Hi Esther. We aim to respond within 20 days but it's taking longer right now due to our backlog. Sorry about this. We'll contact you ASAP. user: I was told that it was up to 20 days because of the backlog so which is correct as I'm getting conflicting information. agent: That was our aim but it's taking longer for some cases at the moment. You're welcome to discuss your case with an advisor sooner by calling. user: When were you going to inform customers of this? If the 20 days has changed what can I now expect, an extra 2 days, weeks, months? ?? ? agent: I will pass on your feedback on this. At the moment our Customer Support team are focusing on processing claims so we can complete and reply user: So back to my original question - when can I expect a response? 'As soon as possible' isn't an acceptable time frame. agent: I'd like to give you a time frame but I can't I'm afraid. We've received your case & we will contact you as soon as we can. Apologies again.

Customer is asking help to submitted a claim on the 19/09 and was said they will get a response within 20days. Agent updated that they have received their case and amp and they will contact them as soon as they can.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: submitted a claim on the 19/09 and was told I'd get a response within 20 days. Silence ever since. When will I hear from you? agent: Hi Esther. We aim to respond within 20 days but it's taking longer right now due to our backlog. Sorry about this. We'll contact you ASAP. user: I was told that it was up to 20 days because of the backlog so which is correct as I'm getting conflicting information. agent: That was our aim but it's taking longer for some cases at the moment. You're welcome to discuss your case with an advisor sooner by calling. user: When were you going to inform customers of this? If the 20 days has changed what can I now expect, an extra 2 days, weeks, months? ?? ? agent: I will pass on your feedback on this. At the moment our Customer Support team are focusing on processing claims so we can complete and reply user: So back to my original question - when can I expect a response? 'As soon as possible' isn't an acceptable time frame. agent: I'd like to give you a time frame but I can't I'm afraid. We've received your case & we will contact you as soon as we can. Apologies again. ### Response: Customer is asking help to submitted a claim on the 19/09 and was said they will get a response within 20days. Agent updated that they have received their case and amp and they will contact them as soon as they can.

user: please stop blocking what I try to read with stupid spin game crap. Thanx agent: Hi there! Are you experiencing this pop-up while using a specific app or mobile browser? -NL user: Facebook. In fact I was just on Facebook and it happened again when I tried to look at a link. No x in the upper right corner, had to reopen agent: Does this only happen when you use Facebook? Does this happen when you use any other apps or sites? -KW user: Just Facebook so far, I rarely look at links on twitter. I just go back and the second time it’s not there agent: Are you using the Facebook app or using mobile browser? -KW user: App agent: When you click on the pop up, is it redirecting you to a site? -KA user: Obviously I’m not clicking on it, I’m trying to get rid of it. agent: We completely understand. Please send us a Direct Message, so that we can further assist you. -KA

Customer complains about pop up notification while using facebook. Agent updated the customer to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please stop blocking what I try to read with stupid spin game crap. Thanx agent: Hi there! Are you experiencing this pop-up while using a specific app or mobile browser? -NL user: Facebook. In fact I was just on Facebook and it happened again when I tried to look at a link. No x in the upper right corner, had to reopen agent: Does this only happen when you use Facebook? Does this happen when you use any other apps or sites? -KW user: Just Facebook so far, I rarely look at links on twitter. I just go back and the second time it’s not there agent: Are you using the Facebook app or using mobile browser? -KW user: App agent: When you click on the pop up, is it redirecting you to a site? -KA user: Obviously I’m not clicking on it, I’m trying to get rid of it. agent: We completely understand. Please send us a Direct Message, so that we can further assist you. -KA ### Response: Customer complains about pop up notification while using facebook. Agent updated the customer to DM for further assistance.

user: CC App (even if I tried to kill it) just went through and removed EVERY add-on/extension I had, one at a time for 30 minutes, and now they're all removed. Just says "You removed ___" Any ideas?? Very bizarre, and annoying notification pings. agent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available. Hi, I've not seen that issue. Check this doc and see if it assists you: If not, let us know and I'll escalate your case. Thx, user: Yeah that doesn't help me. It's IN the CC app "Activity stream" where there's a massive list of "You removed the ____ addon" over and over when I never told it to do any such thing. agent: I have looped in the expert who will respond ASAP back in office on Monday. Please excuse the delay due to the weekend. You may contact us at user: It's doing it again. Just going through and wiping all of my premiere add-ons and spamming me notifications about it agent: Thanks for the heads up- we're looping the expert back into this conversation. Thanks! Hi EposVox, odd problem. I also think you need 1-1 troubleshooting. Have you filed a case yet with our video agents? Let us know what happens. Thx, user: Where can I do that? agent: Hey sorry about that. Very weird. Can you work 1-1 with the agents here? Ask for the video queue & explain your case. If they can't help, let us know. Hope we can get you up and running again ASAP. Thx,

Customer complains about adobe programming. Agent is suggesting customer check with help of url link as agent will assist you..

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: CC App (even if I tried to kill it) just went through and removed EVERY add-on/extension I had, one at a time for 30 minutes, and now they're all removed. Just says "You removed ___" Any ideas?? Very bizarre, and annoying notification pings. agent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available. Hi, I've not seen that issue. Check this doc and see if it assists you: If not, let us know and I'll escalate your case. Thx, user: Yeah that doesn't help me. It's IN the CC app "Activity stream" where there's a massive list of "You removed the ____ addon" over and over when I never told it to do any such thing. agent: I have looped in the expert who will respond ASAP back in office on Monday. Please excuse the delay due to the weekend. You may contact us at user: It's doing it again. Just going through and wiping all of my premiere add-ons and spamming me notifications about it agent: Thanks for the heads up- we're looping the expert back into this conversation. Thanks! Hi EposVox, odd problem. I also think you need 1-1 troubleshooting. Have you filed a case yet with our video agents? Let us know what happens. Thx, user: Where can I do that? agent: Hey sorry about that. Very weird. Can you work 1-1 with the agents here? Ask for the video queue & explain your case. If they can't help, let us know. Hope we can get you up and running again ASAP. Thx, ### Response: Customer complains about adobe programming. Agent is suggesting customer check with help of url link as agent will assist you..

user: wait... you charge for latest episodes on demand now? Are you f'n kidding me? agent: You can go to the network app and download the app and watch it for free. user: No, I mean on your own boxes. 2 dollars to watch the latest episode of Bull via on demand? agent: The broadcasters, i.e. Fox, CBS determine the pricing as well as when the shows show up on demand. You can try the provider’s app and website with your Verizon ID to see if additional shows are available. user: So youre saying that paying for your television service is a waste of money and i should go direct to CBS and Fox to watch TV shows? agent: Let us know if you have any additional questions or concerns about the on demand.

The customer was questioning that why he was charged for watching the latest episodes. The agent asked the customer to download the network app and watch it for free.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: wait... you charge for latest episodes on demand now? Are you f'n kidding me? agent: You can go to the network app and download the app and watch it for free. user: No, I mean on your own boxes. 2 dollars to watch the latest episode of Bull via on demand? agent: The broadcasters, i.e. Fox, CBS determine the pricing as well as when the shows show up on demand. You can try the provider’s app and website with your Verizon ID to see if additional shows are available. user: So youre saying that paying for your television service is a waste of money and i should go direct to CBS and Fox to watch TV shows? agent: Let us know if you have any additional questions or concerns about the on demand. ### Response: The customer was questioning that why he was charged for watching the latest episodes. The agent asked the customer to download the network app and watch it for free.

user: why isnt Verizon Live Chat working in app? agent: We can help you here. What issue are you having with your service? user: The app Live Chat wont go to start chat no matter what option, I choose. Is the app down? agent: Which app are you using? user: My Fios App agent: No issues with the app that we're aware of. Can you try to uninstall that app and then reinstall it? user: I will try that, but so you know been trying for an hr and Chat Live wont connect agent: We can also chat with you here. What has you trying to reach out through the app? user: Ive tried before you cant help with this issue. I either use the chat or have to call. But thank u for all ur help. Have a great day! agent: The chat in the My Fios app just goes to us over Facebook messenger. Let us know what you need.

Customer is having issue with Verizon live chat not working in app. Agent informs customer that The chat in the My Fios app just goes to them over Facebook messenger.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why isnt Verizon Live Chat working in app? agent: We can help you here. What issue are you having with your service? user: The app Live Chat wont go to start chat no matter what option, I choose. Is the app down? agent: Which app are you using? user: My Fios App agent: No issues with the app that we're aware of. Can you try to uninstall that app and then reinstall it? user: I will try that, but so you know been trying for an hr and Chat Live wont connect agent: We can also chat with you here. What has you trying to reach out through the app? user: Ive tried before you cant help with this issue. I either use the chat or have to call. But thank u for all ur help. Have a great day! agent: The chat in the My Fios app just goes to us over Facebook messenger. Let us know what you need. ### Response: Customer is having issue with Verizon live chat not working in app. Agent informs customer that The chat in the My Fios app just goes to them over Facebook messenger.

user: quick question: how can I change the language in which the emails are sent please? My parents don't speak English and I can't find how to set the language to French. agent: Hi there. Sorry for the late reply. Can you tell us what you need help with? user: How can I make sure the e-mails they receive regarding their booking are in French rather than in English? Is there a way to change the default language? agent: Hi there. Have the passengers booked via the French version of our website. If so, then their emails will be in French. user: They went through a intermediate site so they didn't have control over this. No way to change it, then? agent: Hi there, we can resend emails in a different language, but we're unable to change the language settings on the booking. If they get in touch, we'll be able to send the email they require. user: Ok, thanks :-) they leave today, it was for the return but I'll help them if they need it. I'll know for next time :-) agent: No problem, let us know. Thanks for getting in touch.

Customer is asking how to change the language English to french. Agent replying that he can resend the mail in a different language but he cannot change the language settings on the booking.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: quick question: how can I change the language in which the emails are sent please? My parents don't speak English and I can't find how to set the language to French. agent: Hi there. Sorry for the late reply. Can you tell us what you need help with? user: How can I make sure the e-mails they receive regarding their booking are in French rather than in English? Is there a way to change the default language? agent: Hi there. Have the passengers booked via the French version of our website. If so, then their emails will be in French. user: They went through a intermediate site so they didn't have control over this. No way to change it, then? agent: Hi there, we can resend emails in a different language, but we're unable to change the language settings on the booking. If they get in touch, we'll be able to send the email they require. user: Ok, thanks :-) they leave today, it was for the return but I'll help them if they need it. I'll know for next time :-) agent: No problem, let us know. Thanks for getting in touch. ### Response: Customer is asking how to change the language English to french. Agent replying that he can resend the mail in a different language but he cannot change the language settings on the booking.

user: #azTechHelp do Verizon CDN endpoints cache files differently in different locations? I get Hits in EU and misses on AU edges agent: We found some documentation that might help with this: Let us know if this has been useful. user: Sorry, the mentioned options no longer seem to be available (or visible) agent: Are you receiving an error message or are the above options unavailable? user: Unavailable . Configure button no longer exists. I've been using the Large Objects management page for CDN settings agent: This document may help: Please keep us posted. user: Nope. Not getting 404s -have 200s but cache misses for files previously downloaded. In EU I get cache hits; in AU: 0 hits; same config agent: Could you post this on and send us the link? We'll have an engineer take a look. user: Will do, thanks done: thanks! agent: Thank you. An engineer will be in touch as soon as possible. user: Same thing happening on a US edge. 0 cache hits. agent: We recommend updating your forum post with this information.

Customer asking about version cdn endpoints cache files differently in different location and he gets hits in EU and misses on AU edges. Agents updating that he found some documentation that might help with this url.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp do Verizon CDN endpoints cache files differently in different locations? I get Hits in EU and misses on AU edges agent: We found some documentation that might help with this: Let us know if this has been useful. user: Sorry, the mentioned options no longer seem to be available (or visible) agent: Are you receiving an error message or are the above options unavailable? user: Unavailable . Configure button no longer exists. I've been using the Large Objects management page for CDN settings agent: This document may help: Please keep us posted. user: Nope. Not getting 404s -have 200s but cache misses for files previously downloaded. In EU I get cache hits; in AU: 0 hits; same config agent: Could you post this on and send us the link? We'll have an engineer take a look. user: Will do, thanks done: thanks! agent: Thank you. An engineer will be in touch as soon as possible. user: Same thing happening on a US edge. 0 cache hits. agent: We recommend updating your forum post with this information. ### Response: Customer asking about version cdn endpoints cache files differently in different location and he gets hits in EU and misses on AU edges. Agents updating that he found some documentation that might help with this url.

user: good evening. This evening I have found a snail shell in my garden peas agent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie user: agent: Thanks Marcella. Can I also ask which store you bought it from? Corey user: Balderton agent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie user: Hi. I don't have a nectar card I'm afraid agent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey

The customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: good evening. This evening I have found a snail shell in my garden peas agent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie user: agent: Thanks Marcella. Can I also ask which store you bought it from? Corey user: Balderton agent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie user: Hi. I don't have a nectar card I'm afraid agent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey ### Response: The customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.

user: My Amazon primevideo account isn't working abroad! Can you do something about it? agent: Sorry to know about that. Do not worry, we'll assist you with it. 1/2 Please connect with us here : user: Not helpful! agent: Do you see any error while trying to connect with our support team? user: Yes! And since I'm abroad, I can't give my india number to call me agent: Kindly connect with our support team via chat/email from the link provided to you earlier and we'll look into this. user: prime refund me full subscription fee😡 why the hell u don't show me telugu movies?app is full of useless films agent: May we know from which place are you trying to access your Prime video account? user: I came to Europe for a trip and couldn't access my account agent: Prime video content availability is geo-location specific. Please click here: for more info.

Customer is complaining that he isn't able to access hie prime video account on his Europe trip. Agent states that the prime video content availability is based on geo-location.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My Amazon primevideo account isn't working abroad! Can you do something about it? agent: Sorry to know about that. Do not worry, we'll assist you with it. 1/2 Please connect with us here : user: Not helpful! agent: Do you see any error while trying to connect with our support team? user: Yes! And since I'm abroad, I can't give my india number to call me agent: Kindly connect with our support team via chat/email from the link provided to you earlier and we'll look into this. user: prime refund me full subscription fee😡 why the hell u don't show me telugu movies?app is full of useless films agent: May we know from which place are you trying to access your Prime video account? user: I came to Europe for a trip and couldn't access my account agent: Prime video content availability is geo-location specific. Please click here: for more info. ### Response: Customer is complaining that he isn't able to access hie prime video account on his Europe trip. Agent states that the prime video content availability is based on geo-location.

user: what's going on with the Xbox one x pre orders,had no confirmation about my dispatch agent: Hi there, this item will be dispatched and delivered on release tomorrow. This will be delivered tracked by UK Mail. - David user: When will I get confirmation of dispatch? agent: You should get an automatic notification once it has been dispatched. - David user: Sorry any idea when? agent: I do not have an exact time I'm afraid. The item should be delivered on release tomorrow. - David user: Thanks Ppl have been told they might not get them 2moz,Is this true? agent: Please dm us your order details - Sheree

Customer is asking help that with Xbox one x pre orders had no confirmation about the dispatch. Agent updated to DM them the order details.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what's going on with the Xbox one x pre orders,had no confirmation about my dispatch agent: Hi there, this item will be dispatched and delivered on release tomorrow. This will be delivered tracked by UK Mail. - David user: When will I get confirmation of dispatch? agent: You should get an automatic notification once it has been dispatched. - David user: Sorry any idea when? agent: I do not have an exact time I'm afraid. The item should be delivered on release tomorrow. - David user: Thanks Ppl have been told they might not get them 2moz,Is this true? agent: Please dm us your order details - Sheree ### Response: Customer is asking help that with Xbox one x pre orders had no confirmation about the dispatch. Agent updated to DM them the order details.

user: hello can you help I can't seem to find Bisto original gravy powder in any of my local stores gave you stopped selling it? agent: Hi Helen, can you dm us your postcode and we can check your local stores for the product? Thanks - Jay user: Thank you I have sent you a message agent: Hi Helen, I have checked the stores local to yourself and can see that there is a large quantity of stock in both the Haydock Vicarage Road Express and the St Helens Extra store. Ty - Darren user: Hi thanks you however we went both stores at weekend and non of them had any of shelves agent: Hi Helen, I am sorry to hear you had a wasted trip. Is it this one you are enquiring about? Here's a link. I see 7 at the Haydock Vicaridge Express as this is the only one stocked at this store. 1/2 I have also checked for your item at the St Helens Extra and I have found that all Gravy powder is plentiful at this store. I hope this helps, Ty, Andy 2/2 user: Hello no this is not the product I'm after it's Gusto original Gravy Powder it's comes in a brown box agent: Hi Helen, I've checked all current and previous listings,I cannot see this item being sold by us. Are you sure this is not the brand? It used to come in brown boxes but is now in round tins. Thanks - David user: Hello I'm positive it's Gusto Gravy Powder for beef&pork in a brown box agent: Hi Helen, I've just looked for it on a search engine and can't find any mention of Gusto gravy powder I'm sorry. If you manage to find a link to the product please send it to us so I can investigate. Thanks - Dafydd user: Sorry it's BISTO GRAVY POWDER didn't check my auto correct on phone lol agent: Hi Helen, St Helens Extra has it on aisle 20. Fresh delivery tomorrow night, so you should have no problems getting some. Thanks - Ian

Customer asking that she cant find bisto gravy powder in any local stores. Agent requesting to send her postcode and he will check local stores for the product.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello can you help I can't seem to find Bisto original gravy powder in any of my local stores gave you stopped selling it? agent: Hi Helen, can you dm us your postcode and we can check your local stores for the product? Thanks - Jay user: Thank you I have sent you a message agent: Hi Helen, I have checked the stores local to yourself and can see that there is a large quantity of stock in both the Haydock Vicarage Road Express and the St Helens Extra store. Ty - Darren user: Hi thanks you however we went both stores at weekend and non of them had any of shelves agent: Hi Helen, I am sorry to hear you had a wasted trip. Is it this one you are enquiring about? Here's a link. I see 7 at the Haydock Vicaridge Express as this is the only one stocked at this store. 1/2 I have also checked for your item at the St Helens Extra and I have found that all Gravy powder is plentiful at this store. I hope this helps, Ty, Andy 2/2 user: Hello no this is not the product I'm after it's Gusto original Gravy Powder it's comes in a brown box agent: Hi Helen, I've checked all current and previous listings,I cannot see this item being sold by us. Are you sure this is not the brand? It used to come in brown boxes but is now in round tins. Thanks - David user: Hello I'm positive it's Gusto Gravy Powder for beef&pork in a brown box agent: Hi Helen, I've just looked for it on a search engine and can't find any mention of Gusto gravy powder I'm sorry. If you manage to find a link to the product please send it to us so I can investigate. Thanks - Dafydd user: Sorry it's BISTO GRAVY POWDER didn't check my auto correct on phone lol agent: Hi Helen, St Helens Extra has it on aisle 20. Fresh delivery tomorrow night, so you should have no problems getting some. Thanks - Ian ### Response: Customer asking that she cant find bisto gravy powder in any local stores. Agent requesting to send her postcode and he will check local stores for the product.

user: When your sandwich, crisps and drink are all in the lunch deal - but it doesn't apply the discount 😦😩 agent: Oh no, which items were they, Portia and do you have a copy of your receipt? user: Gluten free turkey sandwich, tortilla chips and a white tea - all had the lunch deal sticker on 😢 agent: Thanks, Portia - was this in our Cafe or from the Food on the Move counter? user: Food on the move agent: Thanks, Portia we can see that these items aren't in the deal :( We can send you a DM with the list of items included if you can follow us? user: 😢 Please can the store take the promotional sticker off these items then? As all of them definitely had it! agent: We'll speak to our Store Management team to ask them to look into this. Hi Portia, we've just spoken with our Store Manager who's told us that the majority of products on the receipt are shelter products, 1/3 which have the shelter shelf edge stripping that is red and gold. This does sit in the next to the meal deal but is not included in it, 2/3 the meal deal has pure red stripping and tickets that say meal deal on. We hope this helps. 3/3

Customer requests to take off the promotional sticker on the lunch deal since the discounts are not applied. Agent states that those discounts are for different item and requests to look for the red stripping and tickets that say meal deal on.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When your sandwich, crisps and drink are all in the lunch deal - but it doesn't apply the discount 😦😩 agent: Oh no, which items were they, Portia and do you have a copy of your receipt? user: Gluten free turkey sandwich, tortilla chips and a white tea - all had the lunch deal sticker on 😢 agent: Thanks, Portia - was this in our Cafe or from the Food on the Move counter? user: Food on the move agent: Thanks, Portia we can see that these items aren't in the deal :( We can send you a DM with the list of items included if you can follow us? user: 😢 Please can the store take the promotional sticker off these items then? As all of them definitely had it! agent: We'll speak to our Store Management team to ask them to look into this. Hi Portia, we've just spoken with our Store Manager who's told us that the majority of products on the receipt are shelter products, 1/3 which have the shelter shelf edge stripping that is red and gold. This does sit in the next to the meal deal but is not included in it, 2/3 the meal deal has pure red stripping and tickets that say meal deal on. We hope this helps. 3/3 ### Response: Customer requests to take off the promotional sticker on the lunch deal since the discounts are not applied. Agent states that those discounts are for different item and requests to look for the red stripping and tickets that say meal deal on.

user: 935 Ncl to London delayed so London to Chicago will have left by the time I get there agent: Hi Neil. I'm sorry your flight has been delayed this morning due to the fog in the London area. Our colleagues at London Heathrow will 1/2 be able to look at the rebooking options when you arrive there. I'm sorry we can't reroute you via Amsterdam or Dublin. 2/2 user: I’d love to talk to your colleagues at Heathrow been queuing for 3 hours so far to do it The queue to rebook is more than 3 and half hours long where’s your customer care ? agent: We appreciate how frustrating it is waiting around, Neil. 1/2 The staff at the desks are doing their best to get all passengers rebooked as quickly as possible. 2/2

Customer is complaining about delayed of flight.So he missing another flight. Agent updated that staff at the desk are doing their best to get all passengers rebooked as quickly as possible.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 935 Ncl to London delayed so London to Chicago will have left by the time I get there agent: Hi Neil. I'm sorry your flight has been delayed this morning due to the fog in the London area. Our colleagues at London Heathrow will 1/2 be able to look at the rebooking options when you arrive there. I'm sorry we can't reroute you via Amsterdam or Dublin. 2/2 user: I’d love to talk to your colleagues at Heathrow been queuing for 3 hours so far to do it The queue to rebook is more than 3 and half hours long where’s your customer care ? agent: We appreciate how frustrating it is waiting around, Neil. 1/2 The staff at the desks are doing their best to get all passengers rebooked as quickly as possible. 2/2 ### Response: Customer is complaining about delayed of flight.So he missing another flight. Agent updated that staff at the desk are doing their best to get all passengers rebooked as quickly as possible.

user: - paid for two season tickets (weekly) that start tomorrow.. picked Staines as pickup location... guess what? Can’t load the ticket £82 out of pocket and no tickets on my smart card... how do I get my money back? ? agent: Hi Andrew, have you tried all Smart Card readers at this station? user: Gate, platform (couldn’t try ticket machine as out of service). The ticket is a weekly that starts tomorrow.. Richmond to Staines.. Your system clearly broken for people who commute OUT of London.. was told I could pick up a day early in Staines... clearly incorrect agent: Sorry to hear that, please contact our dedicated Smart Card team on 0345 810 1010. They may be able to assist user: If I fail to collect, is my money refunded? What time are the team available until? agent: They are open until 22:00 this evening

Customer complains that though he had paid for tickets he is unable to receive it because of out of service and asking for refund. Agent suggested to contact dedicated smart card team for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - paid for two season tickets (weekly) that start tomorrow.. picked Staines as pickup location... guess what? Can’t load the ticket £82 out of pocket and no tickets on my smart card... how do I get my money back? ? agent: Hi Andrew, have you tried all Smart Card readers at this station? user: Gate, platform (couldn’t try ticket machine as out of service). The ticket is a weekly that starts tomorrow.. Richmond to Staines.. Your system clearly broken for people who commute OUT of London.. was told I could pick up a day early in Staines... clearly incorrect agent: Sorry to hear that, please contact our dedicated Smart Card team on 0345 810 1010. They may be able to assist user: If I fail to collect, is my money refunded? What time are the team available until? agent: They are open until 22:00 this evening ### Response: Customer complains that though he had paid for tickets he is unable to receive it because of out of service and asking for refund. Agent suggested to contact dedicated smart card team for further assistance.

user: Why is Norton blocking Bitcomet? What is so harmful in the new updates? Why is Norton blocking Bitcomet site? agent: Hi Manash! May I have the website URL/link you're trying to visit? We'll check this for you. -Prasanna user: agent: Thank you! Are you seeing any error message when you try to visit this website? Could you please send us a screenshot of the same? -Prasanna user: Yes also I cam't even download the latest version 1.47 ....Detected by Norton Security as a virus Here is message shown shown Norton Toolbar......... Cntd. Dangerous Web Page Blocked You attempted to access: is a known dangerous web page. agent: It looks like Norton suspected something on this website. If you're a site owner you can submit your (1/2) website for further analysis: Hi! Did you get a chance to submit your website for further analysis? Let us know if you need any help. -Prasanna

Customer is asking about the blocking of bitcomet site due to which customer is unable to download the latest version. Agent asked the URL from the customer in which customer is trying to reach out the site.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why is Norton blocking Bitcomet? What is so harmful in the new updates? Why is Norton blocking Bitcomet site? agent: Hi Manash! May I have the website URL/link you're trying to visit? We'll check this for you. -Prasanna user: agent: Thank you! Are you seeing any error message when you try to visit this website? Could you please send us a screenshot of the same? -Prasanna user: Yes also I cam't even download the latest version 1.47 ....Detected by Norton Security as a virus Here is message shown shown Norton Toolbar......... Cntd. Dangerous Web Page Blocked You attempted to access: is a known dangerous web page. agent: It looks like Norton suspected something on this website. If you're a site owner you can submit your (1/2) website for further analysis: Hi! Did you get a chance to submit your website for further analysis? Let us know if you need any help. -Prasanna ### Response: Customer is asking about the blocking of bitcomet site due to which customer is unable to download the latest version. Agent asked the URL from the customer in which customer is trying to reach out the site.

user: your last upgrade kills my battery. Any fix for this? agent: We'd like to work with you. May we ask which iPhone you're using and current iOS version you're on? Thanks in advance. user: iPhone 6 (partners 7+ same issue) last upgrade, 11.1 Sorry, 11.03, not 11.1. agent: Thanks! How long does the battery last from a full charge? user: Before upgrade I’d last the whole day unless I️ had crazy use. Now? 5ish hours And there is that obnoxious spelling auto correct agent: Take a look at this article with tips on how to maximize battery life. Let us know how it goes after: user: Thanks but I️ pretty much do all that already. It’s entirely due to last upgrade. This tweet convo moved me from 70 to 15% alone. agent: Let's go ahead and move to DM to take a closer look at this together. Send us a message using the link below:

Here customer is facing some issue after updating the apple support app who is using iphone6. Here agent note down the issues and sends a link where the customer can message him for the better solution.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your last upgrade kills my battery. Any fix for this? agent: We'd like to work with you. May we ask which iPhone you're using and current iOS version you're on? Thanks in advance. user: iPhone 6 (partners 7+ same issue) last upgrade, 11.1 Sorry, 11.03, not 11.1. agent: Thanks! How long does the battery last from a full charge? user: Before upgrade I’d last the whole day unless I️ had crazy use. Now? 5ish hours And there is that obnoxious spelling auto correct agent: Take a look at this article with tips on how to maximize battery life. Let us know how it goes after: user: Thanks but I️ pretty much do all that already. It’s entirely due to last upgrade. This tweet convo moved me from 70 to 15% alone. agent: Let's go ahead and move to DM to take a closer look at this together. Send us a message using the link below: ### Response: Here customer is facing some issue after updating the apple support app who is using iphone6. Here agent note down the issues and sends a link where the customer can message him for the better solution.

user: and at the end of waiting in line twice your people can't even give consistent information agent: (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR (2/2) What information do you need? Is there anything we can do for you today? - WR user: Argumentative service from the manager, inconsistent info from associates who can make a decision with wrong information? agent: We would like to help. What was the wrong information you were provided with? - WR user: Associate told me to have account holder call cust. Care to add me as authorized user. Then manager said cant be done on phone. Another said it takes 72 hrs then another said it instant. Manager is rude, confrontational and not unhelpful. Can do what needs to be done when i cant get clear direction. Have been i ln store now for 3.25 hrs agent: Yes, that is frustrating. To add an authorized delegate is all you need to do? I have the EXACT steps, please DM me! -MB

Customer is complaining about the end of waiting in the line twice people can't even give consistent information. Agent asks to have exact steps and asks to DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: and at the end of waiting in line twice your people can't even give consistent information agent: (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR (2/2) What information do you need? Is there anything we can do for you today? - WR user: Argumentative service from the manager, inconsistent info from associates who can make a decision with wrong information? agent: We would like to help. What was the wrong information you were provided with? - WR user: Associate told me to have account holder call cust. Care to add me as authorized user. Then manager said cant be done on phone. Another said it takes 72 hrs then another said it instant. Manager is rude, confrontational and not unhelpful. Can do what needs to be done when i cant get clear direction. Have been i ln store now for 3.25 hrs agent: Yes, that is frustrating. To add an authorized delegate is all you need to do? I have the EXACT steps, please DM me! -MB ### Response: Customer is complaining about the end of waiting in the line twice people can't even give consistent information. Agent asks to have exact steps and asks to DM.

user: the song “Hello” on the SEVENTEEN album Teen,Age isn’t available for play. Is there a specific reason why? I know the song is available in the US. Since other music platforms have the ability to listen to this song. agent: 1: Hey! Can you fire over the Spotify URI? Just right-click the track > Share > URI. If you're on mobile, send us the Song Link instead. 2: Just tap the three dots > Share > Copy Link. We'll take a look behind the scenes /MC user: It’s avalible on my laptop but not on mobile agent: That's odd. What's the make and model of your mobile device? Could you also let us know the OS and Spotify version you're using? /MC user: Hey. I have an iphone 6s. iOS 11.1. spotify version 8.4.25.906. Its working now. :D agent: Woohoo! This calls for a

The customer says that the song "Hello" on the SEVENTEEN album Teen, Age isn't available to play and asks whether there is any specific reason for that. The agent asks to share the spotify link and asks which OS and the spotify version the customer was using.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the song “Hello” on the SEVENTEEN album Teen,Age isn’t available for play. Is there a specific reason why? I know the song is available in the US. Since other music platforms have the ability to listen to this song. agent: 1: Hey! Can you fire over the Spotify URI? Just right-click the track > Share > URI. If you're on mobile, send us the Song Link instead. 2: Just tap the three dots > Share > Copy Link. We'll take a look behind the scenes /MC user: It’s avalible on my laptop but not on mobile agent: That's odd. What's the make and model of your mobile device? Could you also let us know the OS and Spotify version you're using? /MC user: Hey. I have an iphone 6s. iOS 11.1. spotify version 8.4.25.906. Its working now. :D agent: Woohoo! This calls for a ### Response: The customer says that the song "Hello" on the SEVENTEEN album Teen, Age isn't available to play and asks whether there is any specific reason for that. The agent asks to share the spotify link and asks which OS and the spotify version the customer was using.

user: Guys.....this is it...don't have any more patience.... you just suck.....you have no apathy towards a customer and his problem, agent: Sorry for the trouble caused. We request you to please share your Idea number with alternate contact number, and elaborate your exact concern so that we can help you in the issue. user: My number 9848014422 Alternate number: 9704233700 Appreciate your response, waiting for a solution asap Unable to elaborate due to character limit....have sent a detailed email seperately agent: Sorry for the the trouble caused. As checked your request is still under process. You will get an update shortly. user: Now my service has been temporarily disconnected, now I can't even take incoming calls,thanks to Idea, you guys are unbelievable...... I am porting out from Idea and so will be my family and all my employees.. agent: Sorry for the trouble caused. Please contact your previous operator for further assistance as your number has been deactivated by them. Regards, Pradnya user: No...that's not correct, I have taken a confirmation from Airtel regarding this and they haven't deactivated. Tired of this seriously, haven't got a consistent response from Idea so far..each and every gives a different response... Airtel has confirmed that there is no balance on the number..... You have no idea how frustrating this is Pradnya, I know what I should do ....just confirm that Idea is inefficient on resolving customer issues agent: As checked your services are temporarily disconnected because you had some outstanding to clear for previous operator. If paid, please visit nearest Idea store ( along with receipt for further activation. Regards, Pradnya user: Pradnya....don't respond just for the sake of it, without checking properly..... I was asked to send an email to idea with the payment details which I did.....thank you for your reply which is no way useful for me agent: We understand your will get a resolution soon,so please bear with us for some time.Regards,Pritam

The customer is complaining that his network was deactivated. The agent asked to visit the nearest idea store for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Guys.....this is it...don't have any more patience.... you just suck.....you have no apathy towards a customer and his problem, agent: Sorry for the trouble caused. We request you to please share your Idea number with alternate contact number, and elaborate your exact concern so that we can help you in the issue. user: My number 9848014422 Alternate number: 9704233700 Appreciate your response, waiting for a solution asap Unable to elaborate due to character limit....have sent a detailed email seperately agent: Sorry for the the trouble caused. As checked your request is still under process. You will get an update shortly. user: Now my service has been temporarily disconnected, now I can't even take incoming calls,thanks to Idea, you guys are unbelievable...... I am porting out from Idea and so will be my family and all my employees.. agent: Sorry for the trouble caused. Please contact your previous operator for further assistance as your number has been deactivated by them. Regards, Pradnya user: No...that's not correct, I have taken a confirmation from Airtel regarding this and they haven't deactivated. Tired of this seriously, haven't got a consistent response from Idea so far..each and every gives a different response... Airtel has confirmed that there is no balance on the number..... You have no idea how frustrating this is Pradnya, I know what I should do ....just confirm that Idea is inefficient on resolving customer issues agent: As checked your services are temporarily disconnected because you had some outstanding to clear for previous operator. If paid, please visit nearest Idea store ( along with receipt for further activation. Regards, Pradnya user: Pradnya....don't respond just for the sake of it, without checking properly..... I was asked to send an email to idea with the payment details which I did.....thank you for your reply which is no way useful for me agent: We understand your will get a resolution soon,so please bear with us for some time.Regards,Pritam ### Response: The customer is complaining that his network was deactivated. The agent asked to visit the nearest idea store for further assistance.

user: my number 9870347384 has been deactivated..After number of attempts by visiting idea gallery no efforts have been done by ur side to activate again..I m ready to pay outstanding dues but want to activate the number agent: Sorry for the trouble caused.As checked,your number is inactive due to non-payment,If you have cleared the same we request you to visit nearest my idea store with your payment slip. user: I went to idea gallery yesterday. They replied that even if the payment is made, the number 9870347384 will not be activated..First give me assurance that my number will be activated then I will surely make payment agent: Sorry but we are unable to give you assurance that you will get the same number or not. user: Then who will give assurance I want to call..Give me the number Customer care agent: Sorry for the trouble caused.We request you to dial 198/12345 for futher assistance.

Customer is complaining that the even after the payment is done the number is not activated and customer needs assurance before making a payment. Agent updated that the number is inactive due to not making a payment.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my number 9870347384 has been deactivated..After number of attempts by visiting idea gallery no efforts have been done by ur side to activate again..I m ready to pay outstanding dues but want to activate the number agent: Sorry for the trouble caused.As checked,your number is inactive due to non-payment,If you have cleared the same we request you to visit nearest my idea store with your payment slip. user: I went to idea gallery yesterday. They replied that even if the payment is made, the number 9870347384 will not be activated..First give me assurance that my number will be activated then I will surely make payment agent: Sorry but we are unable to give you assurance that you will get the same number or not. user: Then who will give assurance I want to call..Give me the number Customer care agent: Sorry for the trouble caused.We request you to dial 198/12345 for futher assistance. ### Response: Customer is complaining that the even after the payment is done the number is not activated and customer needs assurance before making a payment. Agent updated that the number is inactive due to not making a payment.

user: Just got home from our shop and found this in our apples 🤦‍♂️ #badapple agent: Hi Kevin, thanks for getting in touch, please could you elaborate on what was found in your apples? I am unable to see anything. TY- Hannah. user: What was found was a rotten Apple. Couldn't really get a better picture as it was leaking every where 😂 agent: I'll also need products bar code and date are along with them previous details, so I can get this issue logged here internally. 2/3 Hi there Kevin, so sorry to see that you have a bad apple. Can you DM me your full name & address, the store and purchase price.1/3 With your permission I would be able to pass this back onto our supplier too. Thanks, James. 3/3 user: Should be with you now. Many thanks agent: I have responded to your DM Kevin. TY - Jayne

Customer is complaining about rotten apple. Agent requests for the date and barcode of the product and would pass back onto the supplier.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Just got home from our shop and found this in our apples 🤦‍♂️ #badapple agent: Hi Kevin, thanks for getting in touch, please could you elaborate on what was found in your apples? I am unable to see anything. TY- Hannah. user: What was found was a rotten Apple. Couldn't really get a better picture as it was leaking every where 😂 agent: I'll also need products bar code and date are along with them previous details, so I can get this issue logged here internally. 2/3 Hi there Kevin, so sorry to see that you have a bad apple. Can you DM me your full name & address, the store and purchase price.1/3 With your permission I would be able to pass this back onto our supplier too. Thanks, James. 3/3 user: Should be with you now. Many thanks agent: I have responded to your DM Kevin. TY - Jayne ### Response: Customer is complaining about rotten apple. Agent requests for the date and barcode of the product and would pass back onto the supplier.

user: hello can you please tell me whether I can use this pass for Warrington to euston train on Saturday? agent: Hi, we do not run from Warrington and they are only valid to use on London Midland services. user: Would lime st to London Euston be best bet? I struggled to find details for your service online, do you have a list of stations? agent: you can go from Lime St. There will be a change at Crewe or Stafford or you can go via Birmingham New St as long as it's with us! user: Thanks for the help? Do we need to purchase tickets or can we just get on train and show our passes to conductor? agent: if they're our scratchcards just scratch of the number and month that relate to the date of travel and that is then your ticket user: Ok yes they are scratch cards. So we can get straight on train then? agent: yes, no need to book or buy anything else, just show them to platform & on board staff as you go

Customer inquiring about the train pass. Agent suggest customer not to buy any tickets as the pass is enough for journey.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello can you please tell me whether I can use this pass for Warrington to euston train on Saturday? agent: Hi, we do not run from Warrington and they are only valid to use on London Midland services. user: Would lime st to London Euston be best bet? I struggled to find details for your service online, do you have a list of stations? agent: you can go from Lime St. There will be a change at Crewe or Stafford or you can go via Birmingham New St as long as it's with us! user: Thanks for the help? Do we need to purchase tickets or can we just get on train and show our passes to conductor? agent: if they're our scratchcards just scratch of the number and month that relate to the date of travel and that is then your ticket user: Ok yes they are scratch cards. So we can get straight on train then? agent: yes, no need to book or buy anything else, just show them to platform & on board staff as you go ### Response: Customer inquiring about the train pass. Agent suggest customer not to buy any tickets as the pass is enough for journey.

user: My Lumia 950 is constantly uploading, but I have no idea what. No OneDrive/backup. Busy all day, battery draining. Any idea? agent: Hi, Alexander. We're here for you. For us to isolate your concern, can you tell us if your phone is connected to WiFi? If yes, let's turn off the auto sync. Go here to find out how: user: Did that, switched off auto sync OneDrive and all backup functions. Phone is still uploading. I run the latest version I believe. Btw it does it with both WiFi and metered connection, even though I restricted background usage and hardly allow usage of mobile connection Eh, are you still here for me? agent: Still here, Alex. We suggest that you try to reset your device using the steps on this link: Start off with a soft reset, then back up your device before proceeding with a hard reset. user: The soft one didn't help. The hard one I am a bit afraid for. Are messages included in a backup? Don't want to loose stuff obviously. agent: Thank you for giving it a try. The messages, settings, apps, and photos are included when you create a back up. You can visit this link for creating a back up on your phone:

Customer is complaining that his Lumia 950 is constantly uploading something even after restricting background usage with both WiFi and metered connection. Agent suggests to reset the device by following the steps on the provided link and requests to back up the device before proceeding with a hard reset.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My Lumia 950 is constantly uploading, but I have no idea what. No OneDrive/backup. Busy all day, battery draining. Any idea? agent: Hi, Alexander. We're here for you. For us to isolate your concern, can you tell us if your phone is connected to WiFi? If yes, let's turn off the auto sync. Go here to find out how: user: Did that, switched off auto sync OneDrive and all backup functions. Phone is still uploading. I run the latest version I believe. Btw it does it with both WiFi and metered connection, even though I restricted background usage and hardly allow usage of mobile connection Eh, are you still here for me? agent: Still here, Alex. We suggest that you try to reset your device using the steps on this link: Start off with a soft reset, then back up your device before proceeding with a hard reset. user: The soft one didn't help. The hard one I am a bit afraid for. Are messages included in a backup? Don't want to loose stuff obviously. agent: Thank you for giving it a try. The messages, settings, apps, and photos are included when you create a back up. You can visit this link for creating a back up on your phone: ### Response: Customer is complaining that his Lumia 950 is constantly uploading something even after restricting background usage with both WiFi and metered connection. Agent suggests to reset the device by following the steps on the provided link and requests to back up the device before proceeding with a hard reset.

user: Cuando agrego música en mi biblioteca/playlist de Apple Music estas no se guardan. Qué pasa ahí? Es muy molesto. agent: We offer support via Twitter in English. Get help in Spanish here: or join user: I can’t add music to my playlists/library using Apple Music. It doesn’t save any music and it’s very annoying. I have latest iOS. agent: Did this issue begin today? Do you receive any type of error message when trying to add songs? user: I noticed it on September 24th. I don’t receive any message. agent: Can you tell us what you see if clicking the + symbol next to a song in Apple Music? Do you use Apple Music on any other devices, and if so, do you have this issue on them? Is iCloud Music Library enabled at Settings > Music? user: It says “added to library” also “added to playlist” but it doesn’t add any song. Of course they are not in “added recently”. Help. agent: If you open Apple Music, go to the Library page and choose "Songs" at the top, are the songs you're adding appearing there? Do you use Apple Music on any other device? Meet us in DM to continue.

Customer unable to add the music play list or library using Apple Music. Agent asked the customer is there any error message while adding and informed the customer to DM for continuation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Cuando agrego música en mi biblioteca/playlist de Apple Music estas no se guardan. Qué pasa ahí? Es muy molesto. agent: We offer support via Twitter in English. Get help in Spanish here: or join user: I can’t add music to my playlists/library using Apple Music. It doesn’t save any music and it’s very annoying. I have latest iOS. agent: Did this issue begin today? Do you receive any type of error message when trying to add songs? user: I noticed it on September 24th. I don’t receive any message. agent: Can you tell us what you see if clicking the + symbol next to a song in Apple Music? Do you use Apple Music on any other devices, and if so, do you have this issue on them? Is iCloud Music Library enabled at Settings > Music? user: It says “added to library” also “added to playlist” but it doesn’t add any song. Of course they are not in “added recently”. Help. agent: If you open Apple Music, go to the Library page and choose "Songs" at the top, are the songs you're adding appearing there? Do you use Apple Music on any other device? Meet us in DM to continue. ### Response: Customer unable to add the music play list or library using Apple Music. Agent asked the customer is there any error message while adding and informed the customer to DM for continuation.

user: I was charged twice for the same order, once on the mobile app and once with the delivery (the store said they will refund). :( agent: Our apology! Please DM with your email address so we can look into this. Thank you. user: __email__ agent: We're not showing an order with this email address. Can you please DM us with the store details and your order number? user: Abo hamour, Doha - amount is 243 QAR and date is 1/7/2017, I don’t have order number! agent: Please email your order details to __email__, for further assistance. Thank you. user: Here is the order number 👆🏻 agent: We've forwarded your concerns to our contact for Qatar, Radwa.

Customer is complaining about charging twice for the same order. Agent updated the customer to DM them with store details and order number and also inform that they will forwarded to concerns team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I was charged twice for the same order, once on the mobile app and once with the delivery (the store said they will refund). :( agent: Our apology! Please DM with your email address so we can look into this. Thank you. user: __email__ agent: We're not showing an order with this email address. Can you please DM us with the store details and your order number? user: Abo hamour, Doha - amount is 243 QAR and date is 1/7/2017, I don’t have order number! agent: Please email your order details to __email__, for further assistance. Thank you. user: Here is the order number 👆🏻 agent: We've forwarded your concerns to our contact for Qatar, Radwa. ### Response: Customer is complaining about charging twice for the same order. Agent updated the customer to DM them with store details and order number and also inform that they will forwarded to concerns team.

user: #celtics #NBAonTNT anone else having crap streaming quality with #xfinity and the game... agent: I can look into your streaming issues. Please DM me so I can help. -GR user: every 5 minutes a 30 second pause then it comes back all pixelated until a commercial which is crisp... agent: Is this on a phone, tablet or laptop? -GR user: laptop..commercials are CRISP and no issues...then goes to TNT games and then pixelated...can watch a CNN Stream at same time...crisp... seems like a TNT feed issue now it is hiccuping every 30 seconds...the stream sucks agent: Has this happened before with any channel? -GR user: Hard to say..streamign has been pretty rock solid...this is not good though. agent: I agree this seems to be a TNT quality issue, I will be sure to pass this along to the correct team. -GR

Customer complains about the streaming issue with #xfinity and the game. Agent states that this is TNT quality issue and said that this issue will be forwarded to correct team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #celtics #NBAonTNT anone else having crap streaming quality with #xfinity and the game... agent: I can look into your streaming issues. Please DM me so I can help. -GR user: every 5 minutes a 30 second pause then it comes back all pixelated until a commercial which is crisp... agent: Is this on a phone, tablet or laptop? -GR user: laptop..commercials are CRISP and no issues...then goes to TNT games and then pixelated...can watch a CNN Stream at same time...crisp... seems like a TNT feed issue now it is hiccuping every 30 seconds...the stream sucks agent: Has this happened before with any channel? -GR user: Hard to say..streamign has been pretty rock solid...this is not good though. agent: I agree this seems to be a TNT quality issue, I will be sure to pass this along to the correct team. -GR ### Response: Customer complains about the streaming issue with #xfinity and the game. Agent states that this is TNT quality issue and said that this issue will be forwarded to correct team.

user: Dear need a direct flight from #BDL to #PITT #SteelerNation agent: We may not have a direct flight but we can get you there. Check out our website: user: Yes I know I travel here all the time but nice if you had a direct flight ! agent: We're always reevaluating our routes, and truly appreciate your feedback! user: My please feel free to add a few points to my account ! 😊 agent: You totally deserve the upgrade so please sit back and enjoy the flight back home! user: Thank you but I am heading to Pitt for the game 😊 agent: Enjoy it! Have a great evening.

The customer says that he need a direct flight from #BDL to #PITT #SteelerNation and asks to add a few points to his account. The agent says that they may not have a direct flight but they can get him there and adds that he totally deserve the upgrade and requests to enjoy the flight back to home.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Dear need a direct flight from #BDL to #PITT #SteelerNation agent: We may not have a direct flight but we can get you there. Check out our website: user: Yes I know I travel here all the time but nice if you had a direct flight ! agent: We're always reevaluating our routes, and truly appreciate your feedback! user: My please feel free to add a few points to my account ! 😊 agent: You totally deserve the upgrade so please sit back and enjoy the flight back home! user: Thank you but I am heading to Pitt for the game 😊 agent: Enjoy it! Have a great evening. ### Response: The customer says that he need a direct flight from #BDL to #PITT #SteelerNation and asks to add a few points to his account. The agent says that they may not have a direct flight but they can get him there and adds that he totally deserve the upgrade and requests to enjoy the flight back to home.

user: Am I the only one having this issue with my #ChromeCast being really slow? Only happens with agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll check it out /RC user: Spotify app v. 8.4.26.770 Android 7.1.1 Google Chromecast Ultra, latest version. agent: Got it. Can you try to see if logging out > restarting your devices > logging back in to your account makes a difference? /DV user: Tried rebooting as well as logging out and back in, still no difference. agent: Best thing to try here is a reinstall. Just follow the steps at /RH user: I just tried, following the directions exactly. It made no difference, I still have a ~10 seconds delay. 😞 agent: Thanks for giving it a shot. Can you DM us your account's email address or username? We'll take a look backstage /RH

Customer complaining about slowness in chrome cast. Agent suggest to logging out and restart his device and also asking to dm account email address or username.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Am I the only one having this issue with my #ChromeCast being really slow? Only happens with agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll check it out /RC user: Spotify app v. 8.4.26.770 Android 7.1.1 Google Chromecast Ultra, latest version. agent: Got it. Can you try to see if logging out > restarting your devices > logging back in to your account makes a difference? /DV user: Tried rebooting as well as logging out and back in, still no difference. agent: Best thing to try here is a reinstall. Just follow the steps at /RH user: I just tried, following the directions exactly. It made no difference, I still have a ~10 seconds delay. 😞 agent: Thanks for giving it a shot. Can you DM us your account's email address or username? We'll take a look backstage /RH ### Response: Customer complaining about slowness in chrome cast. Agent suggest to logging out and restart his device and also asking to dm account email address or username.

user: hi can you guys help me? I just got the pumpkin pumeler and i cant equip it its said i have to unloked the normal variant first agent: Hello there, I apologize for the delay. What platform are you currently playing on? Are you receiving any error messages? user: Im currenly playing on ps4 No No error message agent: Can you provide me with a video/screenshot when you received this content? Please keep me posted. Thank you. user: I dont have a screen shot when i got it but its the same in the picture when i got it And i got it around 11am(MYT time zone) agent: Can you provide me with your gamertag? Thanks. user: raziqeriqgary886 agent: Please clear your systems cache. Refer here for more info: user: Ok thanks agent: Let me know if you still come across this issue. If so, I'll send your case up for further review.

Customer is complaining that he had got the pumpkin pumeler and i cant equip it and its said they have to unlocked the normal variant first. Agent updated that to clear the system cache.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi can you guys help me? I just got the pumpkin pumeler and i cant equip it its said i have to unloked the normal variant first agent: Hello there, I apologize for the delay. What platform are you currently playing on? Are you receiving any error messages? user: Im currenly playing on ps4 No No error message agent: Can you provide me with a video/screenshot when you received this content? Please keep me posted. Thank you. user: I dont have a screen shot when i got it but its the same in the picture when i got it And i got it around 11am(MYT time zone) agent: Can you provide me with your gamertag? Thanks. user: raziqeriqgary886 agent: Please clear your systems cache. Refer here for more info: user: Ok thanks agent: Let me know if you still come across this issue. If so, I'll send your case up for further review. ### Response: Customer is complaining that he had got the pumpkin pumeler and i cant equip it and its said they have to unlocked the normal variant first. Agent updated that to clear the system cache.

user: Hey, - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN’T WORKING WITHOUT THE INTERNET. agent: Hello Austin, Are you able to locate your battery back up unit? user: Yes agent: What lights are currently on it? user: I just did a power reset to it and it looks like that took care of it (for now). Thank you! agent: No problem. Have a Great night! user: Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. Here’s what the box looks like. agent: After the reset are you getting any red lights on your router? user: No, all green. Before I did the reset, the internet light was flashing amber though. agent: Please try your network again. user: It worked for a little bit and now it’s down again. It keeps going in and out. Every 30 minutes or so it’s on, then shuts down. agent: Thanks for confirming. Did the internet turn amber again?

Customer is placing a complain on internet issue. Agent asked the customer about the battery back up and to try again with network.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey, - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN’T WORKING WITHOUT THE INTERNET. agent: Hello Austin, Are you able to locate your battery back up unit? user: Yes agent: What lights are currently on it? user: I just did a power reset to it and it looks like that took care of it (for now). Thank you! agent: No problem. Have a Great night! user: Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. Here’s what the box looks like. agent: After the reset are you getting any red lights on your router? user: No, all green. Before I did the reset, the internet light was flashing amber though. agent: Please try your network again. user: It worked for a little bit and now it’s down again. It keeps going in and out. Every 30 minutes or so it’s on, then shuts down. agent: Thanks for confirming. Did the internet turn amber again? ### Response: Customer is placing a complain on internet issue. Agent asked the customer about the battery back up and to try again with network.

user: Why are always delayed #nightmare agent: Hi Emma, which service are you booked to travel on please? user: 18:20 Warrington Bank Quay to London Euston. agent: 1/2 Apologies for the delay, Emma, this is due to a safety inspection of the track which has caused services to be delayed 2/2 Please make a claim for compensation via our online form here: user: Frustrating when the 18:39 train to London Euston comes in before the 18:22 though agent: The 18:39 service takes a different route so the track issue hadn't affected this service in the same way user: Please can you reply to my direct message i need your help thanks agent: Hi Emma, a member of the team will get back to you asap

Customer complaints on dealy of train b/w warring ton to london . Gent is suggesting customer check with help of url link for the compensation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why are always delayed #nightmare agent: Hi Emma, which service are you booked to travel on please? user: 18:20 Warrington Bank Quay to London Euston. agent: 1/2 Apologies for the delay, Emma, this is due to a safety inspection of the track which has caused services to be delayed 2/2 Please make a claim for compensation via our online form here: user: Frustrating when the 18:39 train to London Euston comes in before the 18:22 though agent: The 18:39 service takes a different route so the track issue hadn't affected this service in the same way user: Please can you reply to my direct message i need your help thanks agent: Hi Emma, a member of the team will get back to you asap ### Response: Customer complaints on dealy of train b/w warring ton to london . Gent is suggesting customer check with help of url link for the compensation.

user: I hope you are planning to hold flight to LGA for a bunch of us stuck on DC tarmac in aa5573 “No gate” agent: You still have a shot of making the flight. It just got delayed for 10 mins but you'll need to hurry and get there ASAP! user: Hoping they wait. A whole bunch of us. Just got to gate now agent: We've got our #wingscrossed for you. user: I hope AA really steps up if this gets hosed up. I’m standing next to 5 other people waiting for the shuttle to get to the gate for the same LGA flight agent: Our team is aware you're on your way. Although we can't make any promises, they'll do all they can to assist. We see you made it! Time to sit back relax and our crew will take great care of you.

Customer is complaining that they are planning to hold flight to LGA for a bunch of them stuck on DC tarmac in aa5573. Agent updated although they can't make any promises they'll do all they can to assist.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I hope you are planning to hold flight to LGA for a bunch of us stuck on DC tarmac in aa5573 “No gate” agent: You still have a shot of making the flight. It just got delayed for 10 mins but you'll need to hurry and get there ASAP! user: Hoping they wait. A whole bunch of us. Just got to gate now agent: We've got our #wingscrossed for you. user: I hope AA really steps up if this gets hosed up. I’m standing next to 5 other people waiting for the shuttle to get to the gate for the same LGA flight agent: Our team is aware you're on your way. Although we can't make any promises, they'll do all they can to assist. We see you made it! Time to sit back relax and our crew will take great care of you. ### Response: Customer is complaining that they are planning to hold flight to LGA for a bunch of them stuck on DC tarmac in aa5573. Agent updated although they can't make any promises they'll do all they can to assist.

user: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then agent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil. user: After 8am tomorrow thanks agent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too. user: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks agent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh user: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful agent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh

The customer have a question. The agent solve the question and offer alternative solution.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then agent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil. user: After 8am tomorrow thanks agent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too. user: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks agent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh user: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful agent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh ### Response: The customer have a question. The agent solve the question and offer alternative solution.

user: hi I was wondering I recently lost my bank card I was wondering if my payment would still come out of my account agent: Hi Sammy, help's here! If your card was lost you'll need to update your payment details. Check out for more info /TY user: I lost my card but I can give my account number Can my payment still come out If I my card is cancelled agent: Got it. If your card was reported as lost, then it's likely no longer authorized by your bank to make payments and needs to be updated /TY user: But can I put my account number in so my payment can still comes out agent: Currently, not directly through Spotify. However, can you DM us your account's username and email address? We'll see what we can suggest /TY user: Hi I signed in with Facebook Can you help me agent: Hey! We just responded to your DM. We'll keep helping out there 🙂 /TY

Customer is complaining about making payment without using the card. Agent is requesting for the username and email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi I was wondering I recently lost my bank card I was wondering if my payment would still come out of my account agent: Hi Sammy, help's here! If your card was lost you'll need to update your payment details. Check out for more info /TY user: I lost my card but I can give my account number Can my payment still come out If I my card is cancelled agent: Got it. If your card was reported as lost, then it's likely no longer authorized by your bank to make payments and needs to be updated /TY user: But can I put my account number in so my payment can still comes out agent: Currently, not directly through Spotify. However, can you DM us your account's username and email address? We'll see what we can suggest /TY user: Hi I signed in with Facebook Can you help me agent: Hey! We just responded to your DM. We'll keep helping out there 🙂 /TY ### Response: Customer is complaining about making payment without using the card. Agent is requesting for the username and email address.

user: Sence OTR update my #GalaxyNote8 won't work with even on HELP! agent: Hi! Does it happen with other apps? -GB. user: No sir! Only Twitter! Please help me! agent: Please, clear the Cache and Data and try again. -GB. user: Ok. agent: Do you still have issues with the app? -GB. user: Yes! Still won't work! Funny thing is it won't even work on Chrome or Samsung internet! Sorry to so long to respond I have to wait till my wife gets home to use her tablet cuz her Note 8 ain't working either on Twitter sense the update! agent: That's Ok. Since the issue started after the update, the app might not be updated. Please, uninstall the App. and download it again. -GB.

Customer having an issue with GalaxyNote8 not working with 123765 and even on 9242. Agent updated the customer to clear the cache and data and then try again and also updated that to uninstall the app and downloading it again.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Sence OTR update my #GalaxyNote8 won't work with even on HELP! agent: Hi! Does it happen with other apps? -GB. user: No sir! Only Twitter! Please help me! agent: Please, clear the Cache and Data and try again. -GB. user: Ok. agent: Do you still have issues with the app? -GB. user: Yes! Still won't work! Funny thing is it won't even work on Chrome or Samsung internet! Sorry to so long to respond I have to wait till my wife gets home to use her tablet cuz her Note 8 ain't working either on Twitter sense the update! agent: That's Ok. Since the issue started after the update, the app might not be updated. Please, uninstall the App. and download it again. -GB. ### Response: Customer having an issue with GalaxyNote8 not working with 123765 and even on 9242. Agent updated the customer to clear the cache and data and then try again and also updated that to uninstall the app and downloading it again.

user: I want to call up and get xfinity but my verizon phone isn't working. agent: Is this your Mobile or Residential phone? user: residential Residential agent: Thank you, was the phone service interrupted/suspended? user: I KNOW THAT I DON'T HAVE A DIAL TONE AND CAN'T CALL OUT OR RECEIVE CALLS. I know that the bill is paid every month. agent: Tom, Please send us a DM so we can access your account.

Customer is complaining about the Verizon phone that isn't working. Agent enquires about the phone service and requests for DM to access the account.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I want to call up and get xfinity but my verizon phone isn't working. agent: Is this your Mobile or Residential phone? user: residential Residential agent: Thank you, was the phone service interrupted/suspended? user: I KNOW THAT I DON'T HAVE A DIAL TONE AND CAN'T CALL OUT OR RECEIVE CALLS. I know that the bill is paid every month. agent: Tom, Please send us a DM so we can access your account. ### Response: Customer is complaining about the Verizon phone that isn't working. Agent enquires about the phone service and requests for DM to access the account.

user: Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now! agent: We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience. user: I have no patience left to give, if this was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved This is the 10th day since i contacted , agent: Anne sorry for that, we are on it and will give feedback Asap. user: Apologies accepted. All is forgiven and forgotten. Thanks to James who handled this 1-D3NB5VD expeditiously. apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously. agent: You are welcome and have a good afternoon Ann. user: the issue has been resolved. Thanks to James who was as good as his word. agent: We appreciate your patience. Have a good one.

Customer is complaining about not resolving the issue- D3NB5VD. Agent updated that they will look into it and resolve ASAP. Finally the issue got resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now! agent: We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience. user: I have no patience left to give, if this was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved This is the 10th day since i contacted , agent: Anne sorry for that, we are on it and will give feedback Asap. user: Apologies accepted. All is forgiven and forgotten. Thanks to James who handled this 1-D3NB5VD expeditiously. apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously. agent: You are welcome and have a good afternoon Ann. user: the issue has been resolved. Thanks to James who was as good as his word. agent: We appreciate your patience. Have a good one. ### Response: Customer is complaining about not resolving the issue- D3NB5VD. Agent updated that they will look into it and resolve ASAP. Finally the issue got resolved.

user: How long should one stand at gate desk w/suitcase & briefcase before 1 of 4 uniformed staff greets them? agent: Our agents should always make themselves available if there's no other customers in line. Our apologies if that wasn't your experience. user: I was the ONLY one there. Stood there for 5 mins. Two of them were literally 2 ft from me for part of that time. Acted like I wasn’t there. I finally had to ask “is someone able to help me”? agent: That's certainly not the warm greeting we had planned for you, Rene. We'll do our best to turn things around once you're on board. user: I appreciate the pep talk, but do you know where I was flying to? agent: Yes we do, Rene, as we have your reservation by your name. We appreciate you letting us know. Our sincere apologies for any rudeness.

The customer is complaining that they stood 5 mins with their suitcase abd briefcase at the gate and nobody was there to help them out. The agent apologizes for any rudeness happened.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How long should one stand at gate desk w/suitcase & briefcase before 1 of 4 uniformed staff greets them? agent: Our agents should always make themselves available if there's no other customers in line. Our apologies if that wasn't your experience. user: I was the ONLY one there. Stood there for 5 mins. Two of them were literally 2 ft from me for part of that time. Acted like I wasn’t there. I finally had to ask “is someone able to help me”? agent: That's certainly not the warm greeting we had planned for you, Rene. We'll do our best to turn things around once you're on board. user: I appreciate the pep talk, but do you know where I was flying to? agent: Yes we do, Rene, as we have your reservation by your name. We appreciate you letting us know. Our sincere apologies for any rudeness. ### Response: The customer is complaining that they stood 5 mins with their suitcase abd briefcase at the gate and nobody was there to help them out. The agent apologizes for any rudeness happened.

user: cutting menus in restaurant by at least 2/3 no ham,egg,chips etc, big mistake! agent: Hi Kate, can you send some more information via the link? What store were you in? Dan user: I was in Northfleet. I had to walkout as there was no gluten free option, no baked potatoes left. agent: Thanks Kate. Could you confirm when you visited the cafe? I'd like to ensure this is logged accurately for the Cafe Manager to review. Sam. user: It was 1pm Friday. I spoke to the girl on the till & ordered but she said there were no baked pots so walked out. On Facebook someone mentioned there were no baked potatoes Thursday either. That’s half of your menu now. agent: Really sorry Kate, I'll get this logged with the store manager for internal review. If you DM your Nectar card number using the below...1/2 ...link I'll add some points as a goodwill gesture to apologise for the inconvenience. Steven 2/2

Customer complains on cafe for unavailability of particular ordered food. Agent assures and has been escalated to manager to internal review.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: cutting menus in restaurant by at least 2/3 no ham,egg,chips etc, big mistake! agent: Hi Kate, can you send some more information via the link? What store were you in? Dan user: I was in Northfleet. I had to walkout as there was no gluten free option, no baked potatoes left. agent: Thanks Kate. Could you confirm when you visited the cafe? I'd like to ensure this is logged accurately for the Cafe Manager to review. Sam. user: It was 1pm Friday. I spoke to the girl on the till & ordered but she said there were no baked pots so walked out. On Facebook someone mentioned there were no baked potatoes Thursday either. That’s half of your menu now. agent: Really sorry Kate, I'll get this logged with the store manager for internal review. If you DM your Nectar card number using the below...1/2 ...link I'll add some points as a goodwill gesture to apologise for the inconvenience. Steven 2/2 ### Response: Customer complains on cafe for unavailability of particular ordered food. Agent assures and has been escalated to manager to internal review.

user: any help for an alarm that goes off every day on Watch 3 but isn’t listed in the alarms? ? agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again. user: I have opened up alarms and there are none listed. I have asked Siri to clear all alarms and she says there are none. I have tried to set an alarm exactly the same and then delete it and that doesn’t work. This only started when I Switched to watch 3 from 1 agent: Okay, thanks. Those are great steps. Let's try restarting both devices to test. user: Both? I don’t have the watch 1 anymore. I will restart my new watch I restarted the watch. The alarm still doesn’t show and I won’t know if it is gone until 7pm tomorrow agent: Thank you for getting back to us. Our apologies for not being more clear. By both devices, we meant the phone and watch. user: Ok. I have restarted them both now agent: Great! Please DM us with the results of the restart.

The customer is seeking help for an alarm that goes off every day on Watch 3 and he says that isn't listed in the alarms and he asked siri to clear out all the alarms but she says there are none. The agent asks to restart both the phone and the watch and asks to DM the results of the restart.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any help for an alarm that goes off every day on Watch 3 but isn’t listed in the alarms? ? agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again. user: I have opened up alarms and there are none listed. I have asked Siri to clear all alarms and she says there are none. I have tried to set an alarm exactly the same and then delete it and that doesn’t work. This only started when I Switched to watch 3 from 1 agent: Okay, thanks. Those are great steps. Let's try restarting both devices to test. user: Both? I don’t have the watch 1 anymore. I will restart my new watch I restarted the watch. The alarm still doesn’t show and I won’t know if it is gone until 7pm tomorrow agent: Thank you for getting back to us. Our apologies for not being more clear. By both devices, we meant the phone and watch. user: Ok. I have restarted them both now agent: Great! Please DM us with the results of the restart. ### Response: The customer is seeking help for an alarm that goes off every day on Watch 3 and he says that isn't listed in the alarms and he asked siri to clear out all the alarms but she says there are none. The agent asks to restart both the phone and the watch and asks to DM the results of the restart.

user: having a strange problem with Apple Watch since last update please help! 😩 agent: We're here and happy to help. To start, can you tell us what's happening with your Apple Watch? user: I can’t see people’s texts who don’t own Apple products. Like, the watch shows when they text me but I can’t open the message app to read it And when I added a friend to a group message who has an android, it won’t let me open the group message even when iPhone users reply I CAN see it in the quick response screen (clicking on the message right when I see it) but cannot go back into messages to reread it agent: We know how important it is to be able to see your messages. Which model Apple Watch and watchOS are you using? user: Watch os 4.0 and series 1 38mm I resync’d the phone and watch and it let me see my friends reply, but when I try to reply to him, it just says “sending and then it fails agent: Thanks. Let's go through the steps at the bottom of this article: Let us know if this helps. user: Seems to be working alright now. Thank you agent: That's what we like to hear! You're very welcome. Let us know if you have any other questions. Have a great night!

Customer having an issue with Apple watch. Agent asked the customer about the model of the apple watch and sent the URL to solve this issue.Finally issue got resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: having a strange problem with Apple Watch since last update please help! 😩 agent: We're here and happy to help. To start, can you tell us what's happening with your Apple Watch? user: I can’t see people’s texts who don’t own Apple products. Like, the watch shows when they text me but I can’t open the message app to read it And when I added a friend to a group message who has an android, it won’t let me open the group message even when iPhone users reply I CAN see it in the quick response screen (clicking on the message right when I see it) but cannot go back into messages to reread it agent: We know how important it is to be able to see your messages. Which model Apple Watch and watchOS are you using? user: Watch os 4.0 and series 1 38mm I resync’d the phone and watch and it let me see my friends reply, but when I try to reply to him, it just says “sending and then it fails agent: Thanks. Let's go through the steps at the bottom of this article: Let us know if this helps. user: Seems to be working alright now. Thank you agent: That's what we like to hear! You're very welcome. Let us know if you have any other questions. Have a great night! ### Response: Customer having an issue with Apple watch. Agent asked the customer about the model of the apple watch and sent the URL to solve this issue.Finally issue got resolved.

user: doesn’t seem like a customer’s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! ! agent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus >> >>Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi user: bt how can the rescheduling charges be more than the ticket charges. agent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed user: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr? agent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul user: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed agent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana user: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support agent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests >> >>hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi

The client is visibly upset with the service. The agent cannot help the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: doesn’t seem like a customer’s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! ! agent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus >> >>Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi user: bt how can the rescheduling charges be more than the ticket charges. agent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed user: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr? agent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul user: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed agent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana user: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support agent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests >> >>hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi ### Response: The client is visibly upset with the service. The agent cannot help the customer.

user: Is there any reason your macOS app tells me *every* time I boot about “Smart Sync” getting pretty damn annoying. agent: Hi Chris, could you let us know more about this notification? Is it appearing as a pop-up, or in the Dropbox desktop application? Please DM us a screenshot of the message so that we can investigate this matter further, thanks! user: It is this, every time I reboot. agent: Hey again Chris, can we assume that you’ve gone through the “Learn More” or do you always “Close” the notification announcement? Thanks in advance! user: Have definitely clicked the learn more. Quite a few times. agent: Hi again, you should be able to disable the notifications of the Dropbox desktop application using the Mac settings in the Notification tab to prevent further prompts in future. user: I realise I can do that, I was kinda trying not to turn off the whole feature due to one notification recurring. agent: Hi again, one more thing we’d like to check, if you click the Dropbox desktop application from the menu bar, the ‘Notifications / Recents’ should appear, clicking Learn more from that area should dismiss it permanently.

Customer is complaining about the dropbox which is popping up everytime they boot about smart sync. Agent updates that they can disable the notifications of the dropbox desktop application from the main menu bar, where the notification/recents will appear, by clicking learn more from that area will dismiss it permanently.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Is there any reason your macOS app tells me *every* time I boot about “Smart Sync” getting pretty damn annoying. agent: Hi Chris, could you let us know more about this notification? Is it appearing as a pop-up, or in the Dropbox desktop application? Please DM us a screenshot of the message so that we can investigate this matter further, thanks! user: It is this, every time I reboot. agent: Hey again Chris, can we assume that you’ve gone through the “Learn More” or do you always “Close” the notification announcement? Thanks in advance! user: Have definitely clicked the learn more. Quite a few times. agent: Hi again, you should be able to disable the notifications of the Dropbox desktop application using the Mac settings in the Notification tab to prevent further prompts in future. user: I realise I can do that, I was kinda trying not to turn off the whole feature due to one notification recurring. agent: Hi again, one more thing we’d like to check, if you click the Dropbox desktop application from the menu bar, the ‘Notifications / Recents’ should appear, clicking Learn more from that area should dismiss it permanently. ### Response: Customer is complaining about the dropbox which is popping up everytime they boot about smart sync. Agent updates that they can disable the notifications of the dropbox desktop application from the main menu bar, where the notification/recents will appear, by clicking learn more from that area will dismiss it permanently.

user: I've tix ref for a train frm War cent to York. Can I collect tix frm war cent station or does it hve 2b frm a virgin machine? agent: Hi Susan, we don't run services to York. Did you book via our website or ? user: Yes i did through your app. I have ref no. It's not on a Virgin train, it's transpennine express agent: Can you confirm which station you're collecting from, Susan? user: That's what I'm asking. Train from warr central but but do I have to collect from a virgin station warr bank quay. agent: Apologies Susan, you should be able to collect them from any manned station with a fast ticket machine user: Ok phew. I wasn't sure if it wld work in any machine or had to be virgin. Central has northern rail mach & is manned. Thx for quick reply. agent: No problem, Susan 😊

Customer is asking whether he can collect a tix from for a train from war cent to new york. Agent updated that service is not available foe york and asked to collect ticket from ticket machine.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I've tix ref for a train frm War cent to York. Can I collect tix frm war cent station or does it hve 2b frm a virgin machine? agent: Hi Susan, we don't run services to York. Did you book via our website or ? user: Yes i did through your app. I have ref no. It's not on a Virgin train, it's transpennine express agent: Can you confirm which station you're collecting from, Susan? user: That's what I'm asking. Train from warr central but but do I have to collect from a virgin station warr bank quay. agent: Apologies Susan, you should be able to collect them from any manned station with a fast ticket machine user: Ok phew. I wasn't sure if it wld work in any machine or had to be virgin. Central has northern rail mach & is manned. Thx for quick reply. agent: No problem, Susan 😊 ### Response: Customer is asking whether he can collect a tix from for a train from war cent to new york. Agent updated that service is not available foe york and asked to collect ticket from ticket machine.

user: The iOS update sucks, my apps crash, it’s slow af, and like...what are the improvements?? This is why I never update. 😒 The one app I DIDNT update after the new iOS was Twitter and it’s the only one that opens/doesn’t crash. FIX IT agent: Let's help take a closer look. Does this seem to persist after rebooting the device? Which apps are most in use when you experience these issues? Are all your apps up to date in the App Store? user: Happens mostly in FB and instagram. Installed and updated everything last night. Shut down phone last night, didn’t help, haven’t this a.m. agent: Understood! Let's see if we can delete and reinstall both FaceBook and Instagram to see if the issues persist: Let us know the results once completed. user: Sounds good in theory, but I don't think that's the issue. I just tried to open several apps that I updated last night (insta, snapchat, linkedin, tumblr, Fb, theScore) and all of them locked up. They all freeze, and *sometimes* eventually work. However, it tends to crash mostly when I open it, it loads, I go back to main menu, and then try to go back in. With every app. I don't want to delete all my apps. agent: Thanks for providing us with that information. Please DM us so that we can look into this together.

Customer is complaining about the app crashing issue and iOS update sucks. Agent asked to delete and reinstall the applications. Agent has also provided the URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: The iOS update sucks, my apps crash, it’s slow af, and like...what are the improvements?? This is why I never update. 😒 The one app I DIDNT update after the new iOS was Twitter and it’s the only one that opens/doesn’t crash. FIX IT agent: Let's help take a closer look. Does this seem to persist after rebooting the device? Which apps are most in use when you experience these issues? Are all your apps up to date in the App Store? user: Happens mostly in FB and instagram. Installed and updated everything last night. Shut down phone last night, didn’t help, haven’t this a.m. agent: Understood! Let's see if we can delete and reinstall both FaceBook and Instagram to see if the issues persist: Let us know the results once completed. user: Sounds good in theory, but I don't think that's the issue. I just tried to open several apps that I updated last night (insta, snapchat, linkedin, tumblr, Fb, theScore) and all of them locked up. They all freeze, and *sometimes* eventually work. However, it tends to crash mostly when I open it, it loads, I go back to main menu, and then try to go back in. With every app. I don't want to delete all my apps. agent: Thanks for providing us with that information. Please DM us so that we can look into this together. ### Response: Customer is complaining about the app crashing issue and iOS update sucks. Agent asked to delete and reinstall the applications. Agent has also provided the URL.

user: If I have to boot my laptop up one more time today, I think I get a free sub. agent: Greetings Rob, Thank you for reaching out to us, We would like to know if you need any assistance with your Dell 1/3 Dell. computer. system service tag, registered owner's name and email for our reference and we will be happy to assist you. 3/3 user: Every time I close laptop and open it later, when I try to log into Windows it just spins. Also, when Inchange classrooms the USBs are ignored by my computer unless I reboot. And finally, sometimes when I hit shutdown, it only goes to standby and wears my battery down. agent: Hello Rob, Thank you for the reply. We would like to know if you have made any recent software of hardware changes 1/3 on your system? Kindly run the system diagnostics to isolate any hardware issues on the system. How to run 2/3 diagnostics: Please share the system service tag via direct message 3/3 so that we can assist you further to have the issues resolved. user: Will do tomorrow when Inget back to work. agent: Sure Rob, we will wait for your response.

Customer having an issue with his laptop. Agent asked the system service tag,registered owner name and an email for assist and informed to run the system diagnostics to isolate any hardware issue in the system and also inform to DM for the same.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: If I have to boot my laptop up one more time today, I think I get a free sub. agent: Greetings Rob, Thank you for reaching out to us, We would like to know if you need any assistance with your Dell 1/3 Dell. computer. system service tag, registered owner's name and email for our reference and we will be happy to assist you. 3/3 user: Every time I close laptop and open it later, when I try to log into Windows it just spins. Also, when Inchange classrooms the USBs are ignored by my computer unless I reboot. And finally, sometimes when I hit shutdown, it only goes to standby and wears my battery down. agent: Hello Rob, Thank you for the reply. We would like to know if you have made any recent software of hardware changes 1/3 on your system? Kindly run the system diagnostics to isolate any hardware issues on the system. How to run 2/3 diagnostics: Please share the system service tag via direct message 3/3 so that we can assist you further to have the issues resolved. user: Will do tomorrow when Inget back to work. agent: Sure Rob, we will wait for your response. ### Response: Customer having an issue with his laptop. Agent asked the system service tag,registered owner name and an email for assist and informed to run the system diagnostics to isolate any hardware issue in the system and also inform to DM for the same.

user: Where do you stand on #NetNeutrality ? Have you expressed that to the FCC? What are your plans if #NetNeutraility is repealed? agent: At Cox, we are committed to providing an open Internet experience. We do not block, throttle, or otherwise interfere with customers’ desire to go where they want on the Internet. -Nichole user: Thank you for your reply. Will you allow paid fast lanes or any other paid incentives? The question truly is will you change any of your current practices to take advantage of your consumers? agent: Hi, Cox never will, nor ever has made any changes with the explicit intent to deceive our customers. Please know our core value at Cox is to provide our customers with exceptional service for the best value - it's what we've always done and will continue to do! -Carol (1/2) Thanks for reaching out to our Social Media Team - should you have any additional concerns we're available 24/7 to assist. Thanks, -Carol (2/2) user: So, have you supported net neutrality staying in place or have you supported its repeal? Where does your company officially stand? What stands to change if it is repealed? Ideally, if it is repealed, you wouldn't have to change any of your practices, correct? Still waiting on that reply of your official stance, whenever you get around to it? #NetNeutraility agent: Cox has every incentive to remain committed to the principles of an open Internet as we realize the importance our customers place on having access to the content of their choice. Read more at Thank you.

Customer is enquiring about the repealing of net neutrality and reestablishment of light-touch regulation for consumer protections. Agent states that they haven't made any changes with the intent to deceive customers and have realized the importance of customers content choice.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Where do you stand on #NetNeutrality ? Have you expressed that to the FCC? What are your plans if #NetNeutraility is repealed? agent: At Cox, we are committed to providing an open Internet experience. We do not block, throttle, or otherwise interfere with customers’ desire to go where they want on the Internet. -Nichole user: Thank you for your reply. Will you allow paid fast lanes or any other paid incentives? The question truly is will you change any of your current practices to take advantage of your consumers? agent: Hi, Cox never will, nor ever has made any changes with the explicit intent to deceive our customers. Please know our core value at Cox is to provide our customers with exceptional service for the best value - it's what we've always done and will continue to do! -Carol (1/2) Thanks for reaching out to our Social Media Team - should you have any additional concerns we're available 24/7 to assist. Thanks, -Carol (2/2) user: So, have you supported net neutrality staying in place or have you supported its repeal? Where does your company officially stand? What stands to change if it is repealed? Ideally, if it is repealed, you wouldn't have to change any of your practices, correct? Still waiting on that reply of your official stance, whenever you get around to it? #NetNeutraility agent: Cox has every incentive to remain committed to the principles of an open Internet as we realize the importance our customers place on having access to the content of their choice. Read more at Thank you. ### Response: Customer is enquiring about the repealing of net neutrality and reestablishment of light-touch regulation for consumer protections. Agent states that they haven't made any changes with the intent to deceive customers and have realized the importance of customers content choice.

user: 2 Why a customer should suffer due to communication gaps between idea and third party apps. I want exact offer u showcasd In app agent: We are sorry for the inconvenience caused to you. We have your contact details. We will get back to you shortly. user: I did mail them details. Expecting true solution other than apologies and server downs. Travelled 10 yrs with idea,can guess ur response agent: As checked, Your concern is in progress and we are working on the same. Pls allow us some time to update you on the same. user: Please see that it finishes before end of this year. You took this long to ask me to wait more. Am I really dealing with real account? Just want to ask you one thing.is this the normal pace you work or Is this the way you make customer forget issue #IdeaCustomerCare #Issues agent: Apologies for the trouble. As checked, your concern with SR no 1-137547480675 is resolved stating(1/2) Rgds, Darshan. that you are not eligible for the offer because this offer was applicable through - Idea Website & My Idea App only Idea(2/2) user: If it was exclusive offer, why does it appear in third party app. I assume u only accept payments 4m 3rd party apps bt nt complaints #Shit agent: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you as soon as possible. We would like to inform that this Offer applicable only from Idea App & Website hence you have received normal benefit.Rgds,Jit

Customer is complaining that communication gap between idea and third party apps. Agent updated that they like to inform that this offer applicable only from idea app and amp .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 2 Why a customer should suffer due to communication gaps between idea and third party apps. I want exact offer u showcasd In app agent: We are sorry for the inconvenience caused to you. We have your contact details. We will get back to you shortly. user: I did mail them details. Expecting true solution other than apologies and server downs. Travelled 10 yrs with idea,can guess ur response agent: As checked, Your concern is in progress and we are working on the same. Pls allow us some time to update you on the same. user: Please see that it finishes before end of this year. You took this long to ask me to wait more. Am I really dealing with real account? Just want to ask you one thing.is this the normal pace you work or Is this the way you make customer forget issue #IdeaCustomerCare #Issues agent: Apologies for the trouble. As checked, your concern with SR no 1-137547480675 is resolved stating(1/2) Rgds, Darshan. that you are not eligible for the offer because this offer was applicable through - Idea Website & My Idea App only Idea(2/2) user: If it was exclusive offer, why does it appear in third party app. I assume u only accept payments 4m 3rd party apps bt nt complaints #Shit agent: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you as soon as possible. We would like to inform that this Offer applicable only from Idea App & Website hence you have received normal benefit.Rgds,Jit ### Response: Customer is complaining that communication gap between idea and third party apps. Agent updated that they like to inform that this offer applicable only from idea app and amp .

user: How do I get help from you? agent: Hi Carmella. How can we help? user: 2 pax from Midlands to London - split journey? agent: Could you explain further please? user: Out Coventry to Eus & back Eus to Coventry - can we join the train at Rugby on out leg & one pax get off at rugby on way back? agent: What sort of tickets do you have and what services are you catching to and from? user: Not bought yet. Looking at Advanced 1st Services? Looking for Virgin 1st to London. Both Pax traveling from Rugby but one has to go to Cov on the return journey agent: 1/2 With Advance tickets this wouldn't be possible. You would need board the train from the origin stated on your ticket. 2/2 This is also the same for the return portion. user: Outward 2 pax from Rugby to Eus Return 1 pax Eus to Rugby 1 Eus to Cov The trains stop at Rugby enroute between Lon & Cov 2/2 Can I buy a Cov Return 1st but join & get off at Rugby? agent: With open tickets this is possible. Just not with Advance tickets. user: Ok - Look for Open Return 1st? agent: 1/2 Yes if you buy a EUS-COV 1st return, you may get of at rugby. Just double check your train will stop at Rugby, 2/2 as not all departures from Euston to Coventry stop at Rugby.

Customer is enquiring about travelling details can they join the train at Rugby. Agent asked the customer what sort of ticket and service they catching and inform the customer that not all departures from Euston to conventry stop at Rugby.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How do I get help from you? agent: Hi Carmella. How can we help? user: 2 pax from Midlands to London - split journey? agent: Could you explain further please? user: Out Coventry to Eus & back Eus to Coventry - can we join the train at Rugby on out leg & one pax get off at rugby on way back? agent: What sort of tickets do you have and what services are you catching to and from? user: Not bought yet. Looking at Advanced 1st Services? Looking for Virgin 1st to London. Both Pax traveling from Rugby but one has to go to Cov on the return journey agent: 1/2 With Advance tickets this wouldn't be possible. You would need board the train from the origin stated on your ticket. 2/2 This is also the same for the return portion. user: Outward 2 pax from Rugby to Eus Return 1 pax Eus to Rugby 1 Eus to Cov The trains stop at Rugby enroute between Lon & Cov 2/2 Can I buy a Cov Return 1st but join & get off at Rugby? agent: With open tickets this is possible. Just not with Advance tickets. user: Ok - Look for Open Return 1st? agent: 1/2 Yes if you buy a EUS-COV 1st return, you may get of at rugby. Just double check your train will stop at Rugby, 2/2 as not all departures from Euston to Coventry stop at Rugby. ### Response: Customer is enquiring about travelling details can they join the train at Rugby. Agent asked the customer what sort of ticket and service they catching and inform the customer that not all departures from Euston to conventry stop at Rugby.

user: for some reason none of my games are downloading 4K assets. agent: Hi there! Let's check out our guide here for this download issue that you're seeing user: I’m asking why I cannot get physical 4K updates to my Xbox One S for Gears even though it’s available Available to everyone else* agent: Afraid we do not understand. Where are you currently seeing that a 4K update is available for Gears of War 4? user: This is what a friend sent me that he was able to download 4K assets for Gears 4 already agent: Thanks for that. I'm afraid that since you're currently using the Xbox One S, you will not be able to play this 1/2 Title in 4K resolution as that is a specific feature for the Xbox One X console 2/2 user: I’m not looking to play it in 4K, I know I have to wait til Nov 7. I should have an option to save the 4K content like he did.1/2 I have allow 4K content to download from settings but nothing is available for me as it is other users to prep for Xbox One X agent: I'm afraid there is no feature to pre-install 4K content. If this is something that you'd like to see available 1/2 In the future, be sure to let us know here 2/2 user: Yes it is, I just took this pic from my Xbox One S. Lol I’m confused agent: I see. Apologies for the confusion. For this, we recommend to keep an eye on your ready to install list for 1/3 4K content. As for why your friend was notified to already install it, we wouldn't be able to speculate. 2/3 If you notice any issues after the Xbox One X releases, be sure to give us a shout! 3/3

Customer is complaining about installing 4k content on xbox one x. Agent states that there is no feature to pre-install but requests to check for ready to install list.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: for some reason none of my games are downloading 4K assets. agent: Hi there! Let's check out our guide here for this download issue that you're seeing user: I’m asking why I cannot get physical 4K updates to my Xbox One S for Gears even though it’s available Available to everyone else* agent: Afraid we do not understand. Where are you currently seeing that a 4K update is available for Gears of War 4? user: This is what a friend sent me that he was able to download 4K assets for Gears 4 already agent: Thanks for that. I'm afraid that since you're currently using the Xbox One S, you will not be able to play this 1/2 Title in 4K resolution as that is a specific feature for the Xbox One X console 2/2 user: I’m not looking to play it in 4K, I know I have to wait til Nov 7. I should have an option to save the 4K content like he did.1/2 I have allow 4K content to download from settings but nothing is available for me as it is other users to prep for Xbox One X agent: I'm afraid there is no feature to pre-install 4K content. If this is something that you'd like to see available 1/2 In the future, be sure to let us know here 2/2 user: Yes it is, I just took this pic from my Xbox One S. Lol I’m confused agent: I see. Apologies for the confusion. For this, we recommend to keep an eye on your ready to install list for 1/3 4K content. As for why your friend was notified to already install it, we wouldn't be able to speculate. 2/3 If you notice any issues after the Xbox One X releases, be sure to give us a shout! 3/3 ### Response: Customer is complaining about installing 4k content on xbox one x. Agent states that there is no feature to pre-install but requests to check for ready to install list.

user: , every time I think you guys can't be any worse, u prove me wrong the next time. Bad management and horrible service. #worst agent: Could you DM me what happened? I'd love to help out and try to change your opinion!-JG user: Do you have the authority correct the fuckups of your support folks ? If not, it's just waste of time for both of us. agent: I'm in our corporate support team and I'd love to help out. Could you DM me what happened?-JG user: Because so far all the very fine people of Comcast I have spoken to have this response ' Sorry, We can't do anything now ' Okay one last attempt.... agent: Could you DM me what's wrong?-JG

Customer is requesting to resolve some of his issues. Agent is requesting for the information on the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: , every time I think you guys can't be any worse, u prove me wrong the next time. Bad management and horrible service. #worst agent: Could you DM me what happened? I'd love to help out and try to change your opinion!-JG user: Do you have the authority correct the fuckups of your support folks ? If not, it's just waste of time for both of us. agent: I'm in our corporate support team and I'd love to help out. Could you DM me what happened?-JG user: Because so far all the very fine people of Comcast I have spoken to have this response ' Sorry, We can't do anything now ' Okay one last attempt.... agent: Could you DM me what's wrong?-JG ### Response: Customer is requesting to resolve some of his issues. Agent is requesting for the information on the issue.

user: refund the money you deducted from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap agent: Hi, we have advised on call. We are following up on the issue under ticket number 1-DFOI8R4 . user: so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand agent: See DM. user: what happened agent: Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved. user: do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ? agent: Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest.

The customer is asking for the refund that was deducted on his line 0716967895. The agent apologizes and told them that they are working on the issue to fix it soon.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: refund the money you deducted from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap agent: Hi, we have advised on call. We are following up on the issue under ticket number 1-DFOI8R4 . user: so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand agent: See DM. user: what happened agent: Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved. user: do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ? agent: Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest. ### Response: The customer is asking for the refund that was deducted on his line 0716967895. The agent apologizes and told them that they are working on the issue to fix it soon.

user: AT WHAT POINT CAN I EXPECT TO WATCH A LIVE PROGRAM WITHOUT BUFFERING EVERY FEW MINUTES agent: Oh no! Which device do you use? Are all channels affected? For now, please try a quick reboot of your device+modem/router. user: I use Roku, and no other streaming is impacted. I am watching CBS all access right now. This is solely a hulu issue agent: Apologies for the continued frustration-- to clarify, are you noticing this with CBS network on our app? user: No I switched from your app to CBS all access due to the issue...it was also an issue this morning at 5:30 trying to watch the news agent: Thanks for clarifying! Does the buffering continue after: user: I will check that when I get home tonight agent: Sounds good! 👍 We'll be standing by to further assist if you need us.

Customer is complaining about the buffering issue when streaming a live program. Customer requests to reboot the device and modem/router, further he is requesting for the additional clarification about the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: AT WHAT POINT CAN I EXPECT TO WATCH A LIVE PROGRAM WITHOUT BUFFERING EVERY FEW MINUTES agent: Oh no! Which device do you use? Are all channels affected? For now, please try a quick reboot of your device+modem/router. user: I use Roku, and no other streaming is impacted. I am watching CBS all access right now. This is solely a hulu issue agent: Apologies for the continued frustration-- to clarify, are you noticing this with CBS network on our app? user: No I switched from your app to CBS all access due to the issue...it was also an issue this morning at 5:30 trying to watch the news agent: Thanks for clarifying! Does the buffering continue after: user: I will check that when I get home tonight agent: Sounds good! 👍 We'll be standing by to further assist if you need us. ### Response: Customer is complaining about the buffering issue when streaming a live program. Customer requests to reboot the device and modem/router, further he is requesting for the additional clarification about the issue.

user: devastated that I booked a ticket for the wrong time and now I have 9 hours to burn 😐 agent: Oh no, that isn't good Dan, what will you do? user: Sit around in London for 9 hours I guess haha agent: Fair enough. user: Is there anyway you can get me home earlier? agent: What type of ticket do you have? user: I bought it in the virgin sale a couple of months ago but for the wrong time - the station said it would be an extra £70 agent: Unfortunately that is the only way sorry. user: Great. agent: Really sorry.

The customer says that he had booked the tickets for the wrong time and ask for a help. The agent responded the customer saying that he would be charged extra.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: devastated that I booked a ticket for the wrong time and now I have 9 hours to burn 😐 agent: Oh no, that isn't good Dan, what will you do? user: Sit around in London for 9 hours I guess haha agent: Fair enough. user: Is there anyway you can get me home earlier? agent: What type of ticket do you have? user: I bought it in the virgin sale a couple of months ago but for the wrong time - the station said it would be an extra £70 agent: Unfortunately that is the only way sorry. user: Great. agent: Really sorry. ### Response: The customer says that he had booked the tickets for the wrong time and ask for a help. The agent responded the customer saying that he would be charged extra.

user: . no #PowerfulAnswers from you today. Thankful family member is #Teamiphone allowing me to use hotspot so I can work while on call. Let's see what happens at 8am, #PowerfulAnswers then? Hope technician is competent. agent: It would be our pleasure to assist user: Peruse ticket #nyeg0m1ucf. will be receiving formal complaint. agent: Thank you for the information. Follow and DM for further assistance. user: Wasted all of yesterday with you Just informing that #PowerfulAnswers were not received and more importantly patient care not compromised thanks to #iPhone #hotspot of my family member. agent: We'd be glad to assist. Please follow and DM user: Guess who has yet to arrive to assist? Imagine one has to go work and don't have luxury to be incompetent. Me waiting on #PowerfulAnswers. agent: What's going on? You still a question about credit?

The customer informs that #PowerfulAnswers were not received and adds that the patient care not compromised. The agent asks to DM to assist further to get the issue resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . no #PowerfulAnswers from you today. Thankful family member is #Teamiphone allowing me to use hotspot so I can work while on call. Let's see what happens at 8am, #PowerfulAnswers then? Hope technician is competent. agent: It would be our pleasure to assist user: Peruse ticket #nyeg0m1ucf. will be receiving formal complaint. agent: Thank you for the information. Follow and DM for further assistance. user: Wasted all of yesterday with you Just informing that #PowerfulAnswers were not received and more importantly patient care not compromised thanks to #iPhone #hotspot of my family member. agent: We'd be glad to assist. Please follow and DM user: Guess who has yet to arrive to assist? Imagine one has to go work and don't have luxury to be incompetent. Me waiting on #PowerfulAnswers. agent: What's going on? You still a question about credit? ### Response: The customer informs that #PowerfulAnswers were not received and adds that the patient care not compromised. The agent asks to DM to assist further to get the issue resolved.

user: hi guys, I placed an order & paid & the listing has now completely dissapeared! EBay mailed me to advice me there me be a problem & I contacted the seller twice but they are ignoring my mails. Please help x agent: Happy to help on this 👍 If the seller is not responding & the item was already dispatched, you may wait & see if you receive it. If not, then you will need to open a case after est. delivery date passes. Have a look here: user: I can't contact them as they have completely removed the listing. I have emailed them twice and no response at all. I don't know now what to do? agent: Let us check this for you. Drop us a DM with your account details (full name, email address, postcode) & item number and we'll see what is the best option for you now. user: Thankyou! I've just msgd you x agent: Thanks! We got it and responded now so make sure to check it for more information. Thanks user: Thankyou so much for all your help x agent: You're very welcome Angela ☺️ Have a lovely evening.

Customer is complaining about the contacted seller twice but their are ignoring the mails. Agent responded to make sure to check it for more information.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi guys, I placed an order & paid & the listing has now completely dissapeared! EBay mailed me to advice me there me be a problem & I contacted the seller twice but they are ignoring my mails. Please help x agent: Happy to help on this 👍 If the seller is not responding & the item was already dispatched, you may wait & see if you receive it. If not, then you will need to open a case after est. delivery date passes. Have a look here: user: I can't contact them as they have completely removed the listing. I have emailed them twice and no response at all. I don't know now what to do? agent: Let us check this for you. Drop us a DM with your account details (full name, email address, postcode) & item number and we'll see what is the best option for you now. user: Thankyou! I've just msgd you x agent: Thanks! We got it and responded now so make sure to check it for more information. Thanks user: Thankyou so much for all your help x agent: You're very welcome Angela ☺️ Have a lovely evening. ### Response: Customer is complaining about the contacted seller twice but their are ignoring the mails. Agent responded to make sure to check it for more information.

user: This is *not* a voiceover problem but an *app* and #accessibility problem. Please forward this to your higher ups. Thanks. agent: Hi Sarah, help's here! Can you give us more info on this? Also, what're your desktop's OS and Spotify versions? /DV user: Desktop version is 1.0.64.399.g4637b02a mac: ProductName:Mac OS X ProductVersion:10.13 BuildVersion:17A365 If you turn on voiceover and try and activate a check box wiht vo plus space they don't activate. Apple care will not help here, it is the code in the app that is broken. I feel I should make that clear as many have ben told to contact apple about this. Thanks again. agent: Got it. Does logging out > restarting your phone > logging back in to your account make a difference? /DV user: No, like I said I'm on a mac, not my phone. Mac os does not run on phones. I'm runnign this on a mac book pro And I already did every trouble shooting step, it is the code int eh app, #accessibility #fail agent: Alright. In that case, can you DM us your account's email address? We'll take a look backstage /DV user: Done, although I don't think that was needed. This is a #accessibility violation as we are excluded from accessing that part of the app. agent: We understand how you feel. We assure you that we want to help. We've just replied to your DM. Let's carry on chatting there /DV

Customer is complaining about voiceover issue. Agent suggests to log in by restarting the device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: This is *not* a voiceover problem but an *app* and #accessibility problem. Please forward this to your higher ups. Thanks. agent: Hi Sarah, help's here! Can you give us more info on this? Also, what're your desktop's OS and Spotify versions? /DV user: Desktop version is 1.0.64.399.g4637b02a mac: ProductName:Mac OS X ProductVersion:10.13 BuildVersion:17A365 If you turn on voiceover and try and activate a check box wiht vo plus space they don't activate. Apple care will not help here, it is the code in the app that is broken. I feel I should make that clear as many have ben told to contact apple about this. Thanks again. agent: Got it. Does logging out > restarting your phone > logging back in to your account make a difference? /DV user: No, like I said I'm on a mac, not my phone. Mac os does not run on phones. I'm runnign this on a mac book pro And I already did every trouble shooting step, it is the code int eh app, #accessibility #fail agent: Alright. In that case, can you DM us your account's email address? We'll take a look backstage /DV user: Done, although I don't think that was needed. This is a #accessibility violation as we are excluded from accessing that part of the app. agent: We understand how you feel. We assure you that we want to help. We've just replied to your DM. Let's carry on chatting there /DV ### Response: Customer is complaining about voiceover issue. Agent suggests to log in by restarting the device.

user: New iOS 11.1 is glitchy. & when I swipe up from bottom to access control panel, “play” button too close to RW and FF! And the new podcast setup is very confusing. No idea how to sort / find my podcasts. agent: We would like to help with each of these issues. Can you tell us more about what happens when your phone glitches? user: i’m I heavy consumer of podcasts, & the new design is terrible. Cluttered, confusing, and lost meaningful functionality Also so disappointed that I️ cannot “actually” turn off WiFi and Bluetooth from control panel. Just one of your ploys to make sure you can still track my location. #creepy #apple I’ve been using the new iTunes for the last 2 weeks & still have NO IDEA how it works! Can’t find podcasts I’ve subscribed to. Can’t find updated podcast. Looking for alternative now. maybe? #ios11 #apple #disappointed agent: Hello! Take a look at this article about using the new iTunes: user: Apple, with all due respect, this is exactly the problem — I️ have to now read a user’s manual to know how to work It’s no longer intuitive. agent: We welcome and encourage your feedback and suggestions! Please provide them here:

Customer is complaining about the new iOS 11.1 is glitchy. Agent updated that to take a look at this article about using the new iTunes.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: New iOS 11.1 is glitchy. & when I swipe up from bottom to access control panel, “play” button too close to RW and FF! And the new podcast setup is very confusing. No idea how to sort / find my podcasts. agent: We would like to help with each of these issues. Can you tell us more about what happens when your phone glitches? user: i’m I heavy consumer of podcasts, & the new design is terrible. Cluttered, confusing, and lost meaningful functionality Also so disappointed that I️ cannot “actually” turn off WiFi and Bluetooth from control panel. Just one of your ploys to make sure you can still track my location. #creepy #apple I’ve been using the new iTunes for the last 2 weeks & still have NO IDEA how it works! Can’t find podcasts I’ve subscribed to. Can’t find updated podcast. Looking for alternative now. maybe? #ios11 #apple #disappointed agent: Hello! Take a look at this article about using the new iTunes: user: Apple, with all due respect, this is exactly the problem — I️ have to now read a user’s manual to know how to work It’s no longer intuitive. agent: We welcome and encourage your feedback and suggestions! Please provide them here: ### Response: Customer is complaining about the new iOS 11.1 is glitchy. Agent updated that to take a look at this article about using the new iTunes.

user: Continuous error of "paper jam. Clear paper then press OK." #HPcpIN agent: Hi Pal. Thanks for the tweet. I could assist Which printer is it ? Did you try power cycling the printer? I can send steps 1/2 Please click to send us the reply as a direct message: 2/2 user: It’s a deskjet 3515 all in one agent: Hey Pal. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help. user: Hi.. I tried doing the hard reboot nothing worked. The problem is still the same “Paper jam” agent: Look for obstructions in the input tray, output tray, cartridge access area and underneath the printer. 1/2 For instructions follow: Keep me posted. I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help. user: Hi.. I tried doing hard resetting and rebooting, the issue is still not sorted. Can you please send your technician to check agent: Hello, please click below to send us a private message and I will look into this. Thanks! ^ Maya

The customer is complaining that there is a continuous paper jam issue. The agent asked to look for obstructions in the input tray,output tray,cartridge access area and underneath the printer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Continuous error of "paper jam. Clear paper then press OK." #HPcpIN agent: Hi Pal. Thanks for the tweet. I could assist Which printer is it ? Did you try power cycling the printer? I can send steps 1/2 Please click to send us the reply as a direct message: 2/2 user: It’s a deskjet 3515 all in one agent: Hey Pal. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help. user: Hi.. I tried doing the hard reboot nothing worked. The problem is still the same “Paper jam” agent: Look for obstructions in the input tray, output tray, cartridge access area and underneath the printer. 1/2 For instructions follow: Keep me posted. I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help. user: Hi.. I tried doing hard resetting and rebooting, the issue is still not sorted. Can you please send your technician to check agent: Hello, please click below to send us a private message and I will look into this. Thanks! ^ Maya ### Response: The customer is complaining that there is a continuous paper jam issue. The agent asked to look for obstructions in the input tray,output tray,cartridge access area and underneath the printer.

user: hi, I need some help. This evening I redeemed a code via Psn for Fifa points. They haven't arrived into my EA Account. Thnx agent: Hi Todd. Please follow the steps in the next link: user: Thanks for getting back to me, that doesn't help me. I purchased points from amazon. But once redeemed it isn't showing on Fifa agent: Is your game a disc or a digital version? user: Games disc. Content purchased digital agent: Please make sure that the region of the matches the region of your PSN account for the DLC to work. user: It does, I've never had this problem before agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!

Customer complains that he had redeemed a code via Psn for Fifa points which has not been arrived into his EA Account. Agent directs customer to follow on Twitter and get DM with further instructions.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, I need some help. This evening I redeemed a code via Psn for Fifa points. They haven't arrived into my EA Account. Thnx agent: Hi Todd. Please follow the steps in the next link: user: Thanks for getting back to me, that doesn't help me. I purchased points from amazon. But once redeemed it isn't showing on Fifa agent: Is your game a disc or a digital version? user: Games disc. Content purchased digital agent: Please make sure that the region of the matches the region of your PSN account for the DLC to work. user: It does, I've never had this problem before agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks! ### Response: Customer complains that he had redeemed a code via Psn for Fifa points which has not been arrived into his EA Account. Agent directs customer to follow on Twitter and get DM with further instructions.

user: How come SHOWGIRLS is supposed to be on Hulu, but when I tried to find it, I get a message that says the page does not exist? agent: Sorry for any confusion. Unfortunately, we don't own the rights to Showgirls, but we can share the request! user: You just had it last week. What the hell? It was advertised for the month of November on your programming. How is it already pulled? agent: Thanks for writing back! Did you mean this documentary: Showgirls: Glitz & Angst, which is available with our HBO add-on? user: No. A few days ago the movie SHOWGIRLS by Paul Verhoeven was available on Hulu and advertised as a November title, and now it's gone. I'm interested in knowing how or why some titles get pulled within days of being available. It's not great for service when something is blink or you miss it. agent: Truly sorry for any frustration! Please bear with us as we investigate this deeper. We appreciate your patience.

The customer is complaining that he id getting page does not exist issue. The agent asked them to bear with them as they will investigate about it deeper.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How come SHOWGIRLS is supposed to be on Hulu, but when I tried to find it, I get a message that says the page does not exist? agent: Sorry for any confusion. Unfortunately, we don't own the rights to Showgirls, but we can share the request! user: You just had it last week. What the hell? It was advertised for the month of November on your programming. How is it already pulled? agent: Thanks for writing back! Did you mean this documentary: Showgirls: Glitz & Angst, which is available with our HBO add-on? user: No. A few days ago the movie SHOWGIRLS by Paul Verhoeven was available on Hulu and advertised as a November title, and now it's gone. I'm interested in knowing how or why some titles get pulled within days of being available. It's not great for service when something is blink or you miss it. agent: Truly sorry for any frustration! Please bear with us as we investigate this deeper. We appreciate your patience. ### Response: The customer is complaining that he id getting page does not exist issue. The agent asked them to bear with them as they will investigate about it deeper.

user: I can't seem to share songs anymore. Help agent: Hey, we're here to help! Can you let us know what's happening exactly? Are you getting any error messages? We'll see what we can suggest /KM user: The app crashes everytime I try to share a song, then it restarts playing the previous song. agent: That doesn't sound right. Does logging out then back in again make any difference? /KM user: Nope, I also tried uninstalling and reinstalling the app. Here's a recording of what I'm experiencing. agent: Thanks for sending that. Can you let us know your device's make/model, as well as the Android and Spotify versions you're using? /RH user: Device is Huawei Google Nexus 6P. Android 8.0. Spotify ver 8.4.21.508 agent: Could you DM us your account's email address or username? We'll take a look backstage /RH

Customer is complains about spotify apps not working properly. Agent asked the customer android details, spotify version and informed to look backstage.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I can't seem to share songs anymore. Help agent: Hey, we're here to help! Can you let us know what's happening exactly? Are you getting any error messages? We'll see what we can suggest /KM user: The app crashes everytime I try to share a song, then it restarts playing the previous song. agent: That doesn't sound right. Does logging out then back in again make any difference? /KM user: Nope, I also tried uninstalling and reinstalling the app. Here's a recording of what I'm experiencing. agent: Thanks for sending that. Can you let us know your device's make/model, as well as the Android and Spotify versions you're using? /RH user: Device is Huawei Google Nexus 6P. Android 8.0. Spotify ver 8.4.21.508 agent: Could you DM us your account's email address or username? We'll take a look backstage /RH ### Response: Customer is complains about spotify apps not working properly. Agent asked the customer android details, spotify version and informed to look backstage.

user: why is fast track slower than just ordering? Placed order Sunday, still waiting for 2 items. One missing in store, one still not delivered. Annoying to say the least agent: Hi Gemma, I'm sorry your Fast Track order hasn't arrived into store yet. Please can you send us your order number and the... ... store you want to collect it from? -Clem user: It's ft058972 from Longbridge Birmingham. I've spoken to your live chat and told them I got the txt Monday to say it's there but apparently one of the items hadn't arrived. Despite it being in stock in the store. Annoyed as went today and couldn't get it agent: Hi Gemma, can you please confirm the name on the order and billing address including postcode? Natalie user: Gemma vanstone 18 Cofton Grove B314NP agent: Thanks, I have spoken to the Longbridge store due to system error, you items haven't allocated correctly... ... The 2 items you are waiting for a in stock and you can collect them immediately. - Kelly user: Whilst that it good news, I'm not happy that if I'd have taken the advice of your live chat today I wouldve been waiting for an additional text for the other item. Not good customer service is it! agent: Hi Gemma, I understand your frustration. There were system errors with this order, and the store are now aware and should be able to assist.

Customer is complaining about the 2 items he ordered in which one is undelivered and the other is out of stock. Agent states that the information customer received was due to system error and requests to collect them immediately from the store.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why is fast track slower than just ordering? Placed order Sunday, still waiting for 2 items. One missing in store, one still not delivered. Annoying to say the least agent: Hi Gemma, I'm sorry your Fast Track order hasn't arrived into store yet. Please can you send us your order number and the... ... store you want to collect it from? -Clem user: It's ft058972 from Longbridge Birmingham. I've spoken to your live chat and told them I got the txt Monday to say it's there but apparently one of the items hadn't arrived. Despite it being in stock in the store. Annoyed as went today and couldn't get it agent: Hi Gemma, can you please confirm the name on the order and billing address including postcode? Natalie user: Gemma vanstone 18 Cofton Grove B314NP agent: Thanks, I have spoken to the Longbridge store due to system error, you items haven't allocated correctly... ... The 2 items you are waiting for a in stock and you can collect them immediately. - Kelly user: Whilst that it good news, I'm not happy that if I'd have taken the advice of your live chat today I wouldve been waiting for an additional text for the other item. Not good customer service is it! agent: Hi Gemma, I understand your frustration. There were system errors with this order, and the store are now aware and should be able to assist. ### Response: Customer is complaining about the 2 items he ordered in which one is undelivered and the other is out of stock. Agent states that the information customer received was due to system error and requests to collect them immediately from the store.

user: cauliflower cheese with cafe Christmas roast turkey dinner 🤔no option to swap for carrots! #disappointed #wherearetheoptions agent: Sorry about that, what store did you visit & when? Steven user: Thornhill Cardiff today at 2pm. Appreciate the reply. agent: Thanks Lana. We're unable to swap any products in the cafe as we're trying to cut down on food waste. I hope this helps. Mariya user: That I have no problem with at all...but why cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas! agent: I understand your frustration. I've fed this back with the cafe manager for internal review. Mariya user: Thank you Mariya. I believe you would sell a lot more of them with carrots 🥕 rather than cauliflower cheese! It seems like an odd choice! Appreciate the reply! Great communication with customers. agent: You're welcome! Enjoy your day Lana. Mariya

The customer asks why there is cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas. The agent asks which store did the customer visited and says that they are unable to swap any products in the cafe as they are trying to cut down on food waste and adds that they have fed that back with the cafe manager for internal review.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: cauliflower cheese with cafe Christmas roast turkey dinner 🤔no option to swap for carrots! #disappointed #wherearetheoptions agent: Sorry about that, what store did you visit & when? Steven user: Thornhill Cardiff today at 2pm. Appreciate the reply. agent: Thanks Lana. We're unable to swap any products in the cafe as we're trying to cut down on food waste. I hope this helps. Mariya user: That I have no problem with at all...but why cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas! agent: I understand your frustration. I've fed this back with the cafe manager for internal review. Mariya user: Thank you Mariya. I believe you would sell a lot more of them with carrots 🥕 rather than cauliflower cheese! It seems like an odd choice! Appreciate the reply! Great communication with customers. agent: You're welcome! Enjoy your day Lana. Mariya ### Response: The customer asks why there is cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas. The agent asks which store did the customer visited and says that they are unable to swap any products in the cafe as they are trying to cut down on food waste and adds that they have fed that back with the cafe manager for internal review.

user: I am regretting taking a decision to book Airbnb for my vacation to goa after almost a month of booking my host cancel led the booking and there was no notification from airbnb to confirm the same and it's like a huge task to get through customer service. agent: We're sorry to hear this, Vivek. We're happy to provide assistance, just DM us your reservation code and we'll have someone follow up. user: HM2FWXRCMQ agent: Hi, we're sorry about the disruption to your trip. From your reservation, a refund has been issued on 7 Nov and it will take up to 1/3 10 business day for your payment institution to reflect it on your account. If you need further help, do let us know. 2/3 For privacy purposes, please delete the reservation code above. Thank you. 3/3 user: I know that but how much difficult is it become for me to find out a new accomodation as the prices has gone up by 50% and now only i have bear the extra cost. Is this why people should book in advance and that too an AIRBNB? agent: We understand your frustration and we are here to help. We have asked one of our specialists to follow up with you to assist you.

Customer complaints about cancellation of advance booking without notification. Agent informs customer that one of the specialists will followup and assist.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am regretting taking a decision to book Airbnb for my vacation to goa after almost a month of booking my host cancel led the booking and there was no notification from airbnb to confirm the same and it's like a huge task to get through customer service. agent: We're sorry to hear this, Vivek. We're happy to provide assistance, just DM us your reservation code and we'll have someone follow up. user: HM2FWXRCMQ agent: Hi, we're sorry about the disruption to your trip. From your reservation, a refund has been issued on 7 Nov and it will take up to 1/3 10 business day for your payment institution to reflect it on your account. If you need further help, do let us know. 2/3 For privacy purposes, please delete the reservation code above. Thank you. 3/3 user: I know that but how much difficult is it become for me to find out a new accomodation as the prices has gone up by 50% and now only i have bear the extra cost. Is this why people should book in advance and that too an AIRBNB? agent: We understand your frustration and we are here to help. We have asked one of our specialists to follow up with you to assist you. ### Response: Customer complaints about cancellation of advance booking without notification. Agent informs customer that one of the specialists will followup and assist.

user: why do you guys update the survivor picture but never the episodes? You did it last season and didn't put it up either agent: We're seeing the same imagery on our end, Anthony. What device are you streaming from? We're happy to take a closer look. user: On Xbox one! The last season hasn't came up but it had the pic for it, and this season is on and still not up.only the other 30 witch I bing Hero's healer hustlers is the new season. You guys are 2 seasons behind So that's all u have to say? The pic hasn't changed on your end? So that means what? Is it really hard to add last years and this years? agent: Thanks for clarifying! We have the image for Heroes Healers Hustlers because it's streaming on Hulu with Live TV. 1/2 Generally we show the thumbnail of the most current season we offer on Hulu. Since we offer S35, that pic is shown. 2/2 user: So I have to upgrade and pay even more just to watch the shows I been watching before? Thank god for my DVR.why take so much good stuff away agent: Content was not moved from one to the other. Live TV simply provides access to further content. We'll share your feedback!

Customer enquiring why do he update the survivor picture but not episodes. Agent replying that he also seeing imagery on their end and generally he show the thumbnail of most current season.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why do you guys update the survivor picture but never the episodes? You did it last season and didn't put it up either agent: We're seeing the same imagery on our end, Anthony. What device are you streaming from? We're happy to take a closer look. user: On Xbox one! The last season hasn't came up but it had the pic for it, and this season is on and still not up.only the other 30 witch I bing Hero's healer hustlers is the new season. You guys are 2 seasons behind So that's all u have to say? The pic hasn't changed on your end? So that means what? Is it really hard to add last years and this years? agent: Thanks for clarifying! We have the image for Heroes Healers Hustlers because it's streaming on Hulu with Live TV. 1/2 Generally we show the thumbnail of the most current season we offer on Hulu. Since we offer S35, that pic is shown. 2/2 user: So I have to upgrade and pay even more just to watch the shows I been watching before? Thank god for my DVR.why take so much good stuff away agent: Content was not moved from one to the other. Live TV simply provides access to further content. We'll share your feedback! ### Response: Customer enquiring why do he update the survivor picture but not episodes. Agent replying that he also seeing imagery on their end and generally he show the thumbnail of most current season.

user: Hi I bought gluten free pitta yesterday - by today they have gone mouldy. Not impressed. I'd like my money back please. agent: Hi Katreena, I'm really sorry about that! Could you send me a picture of the barcode and let us know which store you got these from? Dee user: Ah I can't as I freaked out and threw them away immediately as everything was covered in mould! It was 4 genius white pitta from walthamstow sainsburys, a big store. Best before 5th Dec and I opened yesterday. Hello - is there any update on this? Still not happy that my pitta went mouldy in 24 hours. agent: Sorry for the delay Katreena, can you confirm the barcode using our website please? I'll get this logged with our buyers for internal review: user: OK I'll have to fish it out of the bin...how do I go about getting a refund? agent: Not to worry Katreena. There's no need for that, as I've just found the product. Can you use this link to DM me your Nectar card number please? I'll pop on points to refund this, plus a bit extra to apologise this happening! Reid user: I don't have a nectar card - is this a problem? Thanks for sorting! agent: That's no problem Katreena. If you DM me your full name and address via this link I can get a gift card sent your way instead. Robbie

The customer is complaining that he has bought gluten free pitta yesterday and it was gone mouldy today. The agent asked to dm full name and address via this link so that to get a gift card.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi I bought gluten free pitta yesterday - by today they have gone mouldy. Not impressed. I'd like my money back please. agent: Hi Katreena, I'm really sorry about that! Could you send me a picture of the barcode and let us know which store you got these from? Dee user: Ah I can't as I freaked out and threw them away immediately as everything was covered in mould! It was 4 genius white pitta from walthamstow sainsburys, a big store. Best before 5th Dec and I opened yesterday. Hello - is there any update on this? Still not happy that my pitta went mouldy in 24 hours. agent: Sorry for the delay Katreena, can you confirm the barcode using our website please? I'll get this logged with our buyers for internal review: user: OK I'll have to fish it out of the bin...how do I go about getting a refund? agent: Not to worry Katreena. There's no need for that, as I've just found the product. Can you use this link to DM me your Nectar card number please? I'll pop on points to refund this, plus a bit extra to apologise this happening! Reid user: I don't have a nectar card - is this a problem? Thanks for sorting! agent: That's no problem Katreena. If you DM me your full name and address via this link I can get a gift card sent your way instead. Robbie ### Response: The customer is complaining that he has bought gluten free pitta yesterday and it was gone mouldy today. The agent asked to dm full name and address via this link so that to get a gift card.

user: Hello, I was playing saint's row the third 'the complete package' via BC. I was able to installed all the DLC however the DLC doesn't popped up on my game. I'm not sure if I need to reach a certain point in the game to unlock them. Please assist. agent: Hello! Are you playing the game using the first or second disk? user: Hello, I'm using the second disk. agent: Thanks for that! Let's try uninstalling the game, power cycling, and reinstalling 1 the game using the 2nd disk to see if that helps: 2

Customer is requesting to assist about the game where they were able to install all the DLC but DLC is not popping up on their game and not sure that they need to reach a certain point in th game to unlock them. Agent updates to try uninstalling the game, power cycling and reinstalling.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello, I was playing saint's row the third 'the complete package' via BC. I was able to installed all the DLC however the DLC doesn't popped up on my game. I'm not sure if I need to reach a certain point in the game to unlock them. Please assist. agent: Hello! Are you playing the game using the first or second disk? user: Hello, I'm using the second disk. agent: Thanks for that! Let's try uninstalling the game, power cycling, and reinstalling 1 the game using the 2nd disk to see if that helps: 2 ### Response: Customer is requesting to assist about the game where they were able to install all the DLC but DLC is not popping up on their game and not sure that they need to reach a certain point in th game to unlock them. Agent updates to try uninstalling the game, power cycling and reinstalling.

user: 3 trains cancelled in WoT but I've never saw so many fast trains going by. Fixing your reliability by leaving some of us stranded? agent: Hi sorry about the delays this morning caused due to derailment in the Wimbledon area and a broken down train at hook. user: Well what about the trains that didn't stop in WoT? Who makes this decisions for sure it wasn't the derailment and broken down train! agent: Hi Salustiano, this page helps to explain why incidents elsewhere can cause wider issues > user: I would rather have a slow train than seeing the trains passing by. I get it but it seems that the knock on effect is directed to minimise the hit on SWR than to help the commuter. I am wondering if I will get delay repay for this day or if you meet you daily quota and there weren't enough late trains to make you pay us agent: Yes, you are entitled to claim for Delay Repay > user: Do I need to claim or will y figure out that I got a late train and compensate me upon renewal my ticket. How was the punctuality rate today agent: Hi Salustiano, if you were delayed 30 minutes or more, you can claim for Delay Repay here:

The customer is complaining that the train was delay. The agent updated that if they were delayed about 30 mins or more they can claim for delay repay.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 3 trains cancelled in WoT but I've never saw so many fast trains going by. Fixing your reliability by leaving some of us stranded? agent: Hi sorry about the delays this morning caused due to derailment in the Wimbledon area and a broken down train at hook. user: Well what about the trains that didn't stop in WoT? Who makes this decisions for sure it wasn't the derailment and broken down train! agent: Hi Salustiano, this page helps to explain why incidents elsewhere can cause wider issues > user: I would rather have a slow train than seeing the trains passing by. I get it but it seems that the knock on effect is directed to minimise the hit on SWR than to help the commuter. I am wondering if I will get delay repay for this day or if you meet you daily quota and there weren't enough late trains to make you pay us agent: Yes, you are entitled to claim for Delay Repay > user: Do I need to claim or will y figure out that I got a late train and compensate me upon renewal my ticket. How was the punctuality rate today agent: Hi Salustiano, if you were delayed 30 minutes or more, you can claim for Delay Repay here: ### Response: The customer is complaining that the train was delay. The agent updated that if they were delayed about 30 mins or more they can claim for delay repay.

user: Its been 4-hours and I’m at 57% of the latest Microsoft update 💃🏻🤷🏻‍♀️🤦🏻‍♀️ Would it really kill to issue updates in smaller increments so they don’t take all day?...Some of us have jobs and lives we need to deal with. agent: Oh dear! Let's get this sorted, Nani. Which version of Windows are you using? Please tell us more details about your concern. user: Windows 10...Most recent update...Began around 10pm last night...Shutdown computer at 1am because I needed to sleep...Started up again at about 8am today...Finally got done (I hope) at 1:30pm this afternoon. Just seems ridiculous that update should take this much time is my complaint. agent: Thank you for your response. How fast updates install depends on various factors, such as your computer’s processing power, the speed of your Internet connection and the size of the update file. Should you need further assistance, please let us know. user: I appreciate the response and understand fully...I have a brand new computer, fairly fast internet...It was, as far as I could tell, one file that was updated...Must have been one huge file to take well over 5 hours. agent: Hi, Nani. Has the update finished? Just checking if you need further help.

The customer says that the latest Microsoft update is taking too long, like it's updated only 57% since 4 hours. The agent asks which version of Windows the customer is using and shares a link to help resolving the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Its been 4-hours and I’m at 57% of the latest Microsoft update 💃🏻🤷🏻‍♀️🤦🏻‍♀️ Would it really kill to issue updates in smaller increments so they don’t take all day?...Some of us have jobs and lives we need to deal with. agent: Oh dear! Let's get this sorted, Nani. Which version of Windows are you using? Please tell us more details about your concern. user: Windows 10...Most recent update...Began around 10pm last night...Shutdown computer at 1am because I needed to sleep...Started up again at about 8am today...Finally got done (I hope) at 1:30pm this afternoon. Just seems ridiculous that update should take this much time is my complaint. agent: Thank you for your response. How fast updates install depends on various factors, such as your computer’s processing power, the speed of your Internet connection and the size of the update file. Should you need further assistance, please let us know. user: I appreciate the response and understand fully...I have a brand new computer, fairly fast internet...It was, as far as I could tell, one file that was updated...Must have been one huge file to take well over 5 hours. agent: Hi, Nani. Has the update finished? Just checking if you need further help. ### Response: The customer says that the latest Microsoft update is taking too long, like it's updated only 57% since 4 hours. The agent asks which version of Windows the customer is using and shares a link to help resolving the issue.

user: I work from home, a two day wait for a technician to replace your failed equipment is really poor. agent: That is frustrating. When is your repair date? user: Tuesday midday. agent: When you booked the appointment, did the rep advise if they reached out to our dispatch team to see if the appointment could be expedited? user: No, was told it was busy in our area and got the next appointment. agent: Could I ask what state are you in? user: Cental NJ agent: It maybe busy but we can check on this. We always strive to give the best appointments that are available for techs to come out. Please follow and DM us.

Customer complaining about the technician for not arriving to repair the equipment. Agent assures that they would provide best appointments that are available.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I work from home, a two day wait for a technician to replace your failed equipment is really poor. agent: That is frustrating. When is your repair date? user: Tuesday midday. agent: When you booked the appointment, did the rep advise if they reached out to our dispatch team to see if the appointment could be expedited? user: No, was told it was busy in our area and got the next appointment. agent: Could I ask what state are you in? user: Cental NJ agent: It maybe busy but we can check on this. We always strive to give the best appointments that are available for techs to come out. Please follow and DM us. ### Response: Customer complaining about the technician for not arriving to repair the equipment. Agent assures that they would provide best appointments that are available.

user: last 10 days I m getting this msg from my app agent: Sorry for trouble.We are here to help you.Please DM us your idea number to assist you better. user: I ve reinstalled. Result is same. Most worst app. Now data Bal is also showing zero agent: As per our telecon,your concern has been initiated under ref.no. user: A call from 9514680102 rec'd & he is also asking for the complnt. Why you will not tell the cs exe about it. Everytime we have to explain. Pl forward the screen shot to the customer executive agent: We would like to inform you that your concern is in progress. Please bear with us. Rgds, Yogita

Customer is complaining about the app which is not working properly. Agent states that the complaint has been registered and they would assist soon.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: last 10 days I m getting this msg from my app agent: Sorry for trouble.We are here to help you.Please DM us your idea number to assist you better. user: I ve reinstalled. Result is same. Most worst app. Now data Bal is also showing zero agent: As per our telecon,your concern has been initiated under ref.no. user: A call from 9514680102 rec'd & he is also asking for the complnt. Why you will not tell the cs exe about it. Everytime we have to explain. Pl forward the screen shot to the customer executive agent: We would like to inform you that your concern is in progress. Please bear with us. Rgds, Yogita ### Response: Customer is complaining about the app which is not working properly. Agent states that the complaint has been registered and they would assist soon.

user: Tidak bisa save spotify ke SD padahal memory masih available. agent: Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at /JP user: I can't save my downloaded song to my storage device even it's availabe agent: Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP user: Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs? agent: Just to check, what troubleshooting step/s did you do before it worked? /JP user: Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! Just for the example agent: Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP user: How? Show me the way agent: We can see you're on LTE. Make sure that you follow the steps at to allow downloading via mobile data /JP user: I've change my signal to 3g and it's not working. agent: Can you go to Your Library > Settings > Music Quality and urn the switch on for Download using cellular? Does that help? /JP user: Done and still not working. I don't understand why I can't download using cellular. agent: Can you DM us your account's username or email address? We'll take a look backstage /JP

Customer is complaining that he can't save his downloaded song to his storage device even its available. Agent updated him that they will take a look backstage.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Tidak bisa save spotify ke SD padahal memory masih available. agent: Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at /JP user: I can't save my downloaded song to my storage device even it's availabe agent: Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP user: Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs? agent: Just to check, what troubleshooting step/s did you do before it worked? /JP user: Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! Just for the example agent: Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP user: How? Show me the way agent: We can see you're on LTE. Make sure that you follow the steps at to allow downloading via mobile data /JP user: I've change my signal to 3g and it's not working. agent: Can you go to Your Library > Settings > Music Quality and urn the switch on for Download using cellular? Does that help? /JP user: Done and still not working. I don't understand why I can't download using cellular. agent: Can you DM us your account's username or email address? We'll take a look backstage /JP ### Response: Customer is complaining that he can't save his downloaded song to his storage device even its available. Agent updated him that they will take a look backstage.

user: trying to upgrade my iPhone online but screen has a small crack. What now? agent: Do you have insurance on your device (TEP)? -C.H user: I don’t agent: You can return your device to Sprint. After assessing the extent of the damage, you will be charged a damaged device fee. -RA user: Even though it isn’t a leased device? Purchased it when I renewed my contract 2 years ago. agent: Are you looking into a specific promotion that requires a trade in? -RA user: I don’t think it’s required but I’d like to trade in my 6s to iPhone 8+ agent: Unfortunately, we cannot use your device as a trade in device as one of our requirements for trade in devices -RA is that nothing can be broken, cracked or missing. -RA

The customer says he wants to upgrade his iPhone online but the screen has a small crack and he likes to trade in his phone. The agent asks whether the customer has some insurance to the device and adds that they cannot use his device as trade in device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: trying to upgrade my iPhone online but screen has a small crack. What now? agent: Do you have insurance on your device (TEP)? -C.H user: I don’t agent: You can return your device to Sprint. After assessing the extent of the damage, you will be charged a damaged device fee. -RA user: Even though it isn’t a leased device? Purchased it when I renewed my contract 2 years ago. agent: Are you looking into a specific promotion that requires a trade in? -RA user: I don’t think it’s required but I’d like to trade in my 6s to iPhone 8+ agent: Unfortunately, we cannot use your device as a trade in device as one of our requirements for trade in devices -RA is that nothing can be broken, cracked or missing. -RA ### Response: The customer says he wants to upgrade his iPhone online but the screen has a small crack and he likes to trade in his phone. The agent asks whether the customer has some insurance to the device and adds that they cannot use his device as trade in device.

user: And all I need is my music to keep me from going crazy and Spotify won’t load or play more than a few songs before crashing through their website player. Looking straight at you 👀 I need my music or else I may have a mental breakdown agent: Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes 🙂 /KL user: Well it’s a work computer so I don’t have a lot of permissions, but heard from a friend I was not the only one. agent: Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL user: I use chrome. agent: Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL user: Just have chrome. And theres tons of security on this computer since it’s a work one. Seems to be more stable now agent: Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running 🏃 /KL user: Well it’s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome. agent: Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP user: It’s so random, hadn’t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I’ll try incognito next time it does it, but I know someone that this happened to in another country the other day. agent: Sounds like a plan. We'll keep an eye out for any updates /JP

Customer is complaining that the Spotify website player is crashing whenever tried to play the songs. Agent suggests to use a different web browser, incognito window and states to enquire with IT team for any restrictions they have put.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: And all I need is my music to keep me from going crazy and Spotify won’t load or play more than a few songs before crashing through their website player. Looking straight at you 👀 I need my music or else I may have a mental breakdown agent: Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes 🙂 /KL user: Well it’s a work computer so I don’t have a lot of permissions, but heard from a friend I was not the only one. agent: Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL user: I use chrome. agent: Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL user: Just have chrome. And theres tons of security on this computer since it’s a work one. Seems to be more stable now agent: Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running 🏃 /KL user: Well it’s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome. agent: Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP user: It’s so random, hadn’t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I’ll try incognito next time it does it, but I know someone that this happened to in another country the other day. agent: Sounds like a plan. We'll keep an eye out for any updates /JP ### Response: Customer is complaining that the Spotify website player is crashing whenever tried to play the songs. Agent suggests to use a different web browser, incognito window and states to enquire with IT team for any restrictions they have put.

user: 2 out of 3 train journeys with my seat reserved & somebody sat in it refusing to move. What’s the point if staff don’t do owt? agent: Sorry about that Matt, have you spoken to them? user: Yeah on the way and they did nothing. And now it’s happening on way back on an even busier train #standing agent: Really sorry Matt. user: Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat) agent: This is something only the staff onboard can help with, I will however pass on your comments. user: Yes and I tried that. Who are u passing my comments to? You don’t even know what train I’m on agent: I will be passing it on to the customer experience managers, however if you want to write in please do so via

Customer is complaining about the virgin trains and 2 to 3 trains journey with the seat reserved &amp , somebody sat in it refusing to move. Agents says that will be passing it on to the customer experience managers, if you want to write can do via:URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 2 out of 3 train journeys with my seat reserved & somebody sat in it refusing to move. What’s the point if staff don’t do owt? agent: Sorry about that Matt, have you spoken to them? user: Yeah on the way and they did nothing. And now it’s happening on way back on an even busier train #standing agent: Really sorry Matt. user: Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat) agent: This is something only the staff onboard can help with, I will however pass on your comments. user: Yes and I tried that. Who are u passing my comments to? You don’t even know what train I’m on agent: I will be passing it on to the customer experience managers, however if you want to write in please do so via ### Response: Customer is complaining about the virgin trains and 2 to 3 trains journey with the seat reserved &amp , somebody sat in it refusing to move. Agents says that will be passing it on to the customer experience managers, if you want to write can do via:URL.

user: also, how do I import my iTunes smart playlist songs to Spotify? agent: Hey there! You can try following the steps at Let us know how it goes. On the other hand, we're afraid that local files will not appear under Your Library (Songs, Artists, Albums). user: please do. I've worked the past 10 years on creating those playlists in iTunes, and the whole purpose of migrating to Spotify is that it's social. So now I don't have any benefits of being a Spotify subscriber... is there really no workaround for this? I wouldn't mind putting some time into making this work, but Spotify just has so little use for me if this can't be done... agent: We're afraid this isn't possible, but we can see how that'd be handy. Your feedback has been noted. Don't worry, once you've imported your iTunes tracks, you can easily move them to playlists by following the steps at /WP user: I think Im missing the point. That article doesn’t say anything about iTunes or how to move songs added through iTunes to playlists :-( agent: Sorry about the confusion. The steps you're looking for are on the first link we provided. Just head here: user: yes I already did that before I asked my initial question (about importing smart playlists). agent: We understand where you're coming from. Currently, it won't be possible to do this. Rest assured, we'll let our devs know this is something you'd like to see /DV user: okay, thanks. How do I cancel my subscription? Is this possible each month, or is it per year? agent: No problem. Canceling the subscription can be done anytime. Can you also let us know your account's username or email address? We'll see what we can suggest /DN

The customer is asking that how to import my tunes smart playlists to spotify. The agent updated that they will let their devs know that something they would like to see and asked to dm accounts username and email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: also, how do I import my iTunes smart playlist songs to Spotify? agent: Hey there! You can try following the steps at Let us know how it goes. On the other hand, we're afraid that local files will not appear under Your Library (Songs, Artists, Albums). user: please do. I've worked the past 10 years on creating those playlists in iTunes, and the whole purpose of migrating to Spotify is that it's social. So now I don't have any benefits of being a Spotify subscriber... is there really no workaround for this? I wouldn't mind putting some time into making this work, but Spotify just has so little use for me if this can't be done... agent: We're afraid this isn't possible, but we can see how that'd be handy. Your feedback has been noted. Don't worry, once you've imported your iTunes tracks, you can easily move them to playlists by following the steps at /WP user: I think Im missing the point. That article doesn’t say anything about iTunes or how to move songs added through iTunes to playlists :-( agent: Sorry about the confusion. The steps you're looking for are on the first link we provided. Just head here: user: yes I already did that before I asked my initial question (about importing smart playlists). agent: We understand where you're coming from. Currently, it won't be possible to do this. Rest assured, we'll let our devs know this is something you'd like to see /DV user: okay, thanks. How do I cancel my subscription? Is this possible each month, or is it per year? agent: No problem. Canceling the subscription can be done anytime. Can you also let us know your account's username or email address? We'll see what we can suggest /DN ### Response: The customer is asking that how to import my tunes smart playlists to spotify. The agent updated that they will let their devs know that something they would like to see and asked to dm accounts username and email address.

user: agent: Hi Craig, I am sorry to hear that you have been experiencing delays did you get an email explaining why? user: No haven’t heard anything. agent: I deeply apologise for these delays, Craig. If your order has not turned up by the 5th we will take full responsibility for this failed delivery. user: But I’ve got amazon prime and it wasn’t delivered the next day (or even the day after that) so I should be due the credit that is applied when normally selecting “no rush” delivery. agent: Apologies this is now one of the busiest shopping period of the year. During this busy period, some deliveries may take slightly longer than usual. More information can be found here: user: With respect it’s not my problem. I pay for prime. That link doesn’t tell me when I’ll get my credits that should be due given you didn’t deliver next day as per our agreement. agent: I understand, Craig. We don't have access to your account over Twitter, but if you reach out here: we can take a look in to this issue with you.

Customer is complaining about the delay in delivery of his product and he wants his credits back for late delivery as per agreement. Agent updated that during busy period some deliveries may slightly delay and informed the customer to send the URL for look into the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Hi Craig, I am sorry to hear that you have been experiencing delays did you get an email explaining why? user: No haven’t heard anything. agent: I deeply apologise for these delays, Craig. If your order has not turned up by the 5th we will take full responsibility for this failed delivery. user: But I’ve got amazon prime and it wasn’t delivered the next day (or even the day after that) so I should be due the credit that is applied when normally selecting “no rush” delivery. agent: Apologies this is now one of the busiest shopping period of the year. During this busy period, some deliveries may take slightly longer than usual. More information can be found here: user: With respect it’s not my problem. I pay for prime. That link doesn’t tell me when I’ll get my credits that should be due given you didn’t deliver next day as per our agreement. agent: I understand, Craig. We don't have access to your account over Twitter, but if you reach out here: we can take a look in to this issue with you. ### Response: Customer is complaining about the delay in delivery of his product and he wants his credits back for late delivery as per agreement. Agent updated that during busy period some deliveries may slightly delay and informed the customer to send the URL for look into the issue.

user: kindly need help on this matter AA! Tq agent: Hi , Booking KMRZFT has been cancelled due to no complete payment. Your Big Points has been reverted back to your account. Thanks user: 😱😱😱😱😱😱😱😱😱😱 How am i to book again??? Haiyoo. Why no notification sent? ? This is not fair! agent: Sorry but kindly proceed with new booking and please ensure payment is successfully made to confirmed booking. Thanks - Ed user: New booking made with higher cost! I’m totally disappointed with this experience. No notification prior unsuccessful payment transactions! agent: Hi,referring to TIJYTV booking is confirmed,KMRZFT big points has been refunded, may proceed with new booking.Thanks-Mi Sorry Alafghan, the booking was cancel as no payment posted, Note that fares are subject to change from time to time. -Fami user: Yes I’m aware about that. Just very upset when problem occured while payment being made. apps should lock the price for certain period time agent: We’re sorry to hear that! We will forward this to the team for improve our services better in future.Thanks- mariya user: 😢 so so sad Should get compensation for this matter I guessed. 😢😡 agent: We're sorry Alafghan, :( there's no compensation available. As advice fares are subject to change from time to time due to our >> >> dynamic fare system. Thanks for your understanding - Fami user: At least rebate on unsuccessful transactions due to no notifications agent: Really sorry as guest is responsible to ensure on payment is successfully made to confirmed the booking. Thank you - Ed

Customer enquires about the cancellation of the tickets due to incomplete payment and asking for compensation. Agent states that the booking should be confirmed with successful payment from customer's end.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: kindly need help on this matter AA! Tq agent: Hi , Booking KMRZFT has been cancelled due to no complete payment. Your Big Points has been reverted back to your account. Thanks user: 😱😱😱😱😱😱😱😱😱😱 How am i to book again??? Haiyoo. Why no notification sent? ? This is not fair! agent: Sorry but kindly proceed with new booking and please ensure payment is successfully made to confirmed booking. Thanks - Ed user: New booking made with higher cost! I’m totally disappointed with this experience. No notification prior unsuccessful payment transactions! agent: Hi,referring to TIJYTV booking is confirmed,KMRZFT big points has been refunded, may proceed with new booking.Thanks-Mi Sorry Alafghan, the booking was cancel as no payment posted, Note that fares are subject to change from time to time. -Fami user: Yes I’m aware about that. Just very upset when problem occured while payment being made. apps should lock the price for certain period time agent: We’re sorry to hear that! We will forward this to the team for improve our services better in future.Thanks- mariya user: 😢 so so sad Should get compensation for this matter I guessed. 😢😡 agent: We're sorry Alafghan, :( there's no compensation available. As advice fares are subject to change from time to time due to our >> >> dynamic fare system. Thanks for your understanding - Fami user: At least rebate on unsuccessful transactions due to no notifications agent: Really sorry as guest is responsible to ensure on payment is successfully made to confirmed the booking. Thank you - Ed ### Response: Customer enquires about the cancellation of the tickets due to incomplete payment and asking for compensation. Agent states that the booking should be confirmed with successful payment from customer's end.

user: is there anyway of checking stock levels instore on your website? Looking at a coat for someone but they want to try on first as not sure what size is needed. it shows stock levels for size 18 but not a 20, option to search stores disappears agent: Hi Emma, I'm sorry to hear you’re having problems finding stock in our stores. I can have a look for you. 1/2 Can you confirm what the product is you’re looking for and your postcode so I can search your nearest stores? Thanks – Amanda 2/2 user: It's the F+F shower resistant padded parka ref bt721429. Size 18 shows in stock at Chester superstore but would like to know about size 20 in any stores in Chester. agent: Hi Emma, I have looked into this and can confirm that Chester Superstore have 3 of the size 20 available. It costs £49. Thanks - Mark user: Isn't there 20% off in store like there is online? agent: Hello Emma. I'm afraid that our deals in store and online can differ from each other sometimes. - Alisha.

Customer enquiring about the checking of stock levels on website. Agent helped the customer to find his product with correct size availability .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there anyway of checking stock levels instore on your website? Looking at a coat for someone but they want to try on first as not sure what size is needed. it shows stock levels for size 18 but not a 20, option to search stores disappears agent: Hi Emma, I'm sorry to hear you’re having problems finding stock in our stores. I can have a look for you. 1/2 Can you confirm what the product is you’re looking for and your postcode so I can search your nearest stores? Thanks – Amanda 2/2 user: It's the F+F shower resistant padded parka ref bt721429. Size 18 shows in stock at Chester superstore but would like to know about size 20 in any stores in Chester. agent: Hi Emma, I have looked into this and can confirm that Chester Superstore have 3 of the size 20 available. It costs £49. Thanks - Mark user: Isn't there 20% off in store like there is online? agent: Hello Emma. I'm afraid that our deals in store and online can differ from each other sometimes. - Alisha. ### Response: Customer enquiring about the checking of stock levels on website. Agent helped the customer to find his product with correct size availability .

user: agent: Oh no, that is to long. Allow us to assist from here. What issue are you calling in about? user: All TVs pixelated. Audio as well. Can't get help agent: Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is? user: Yes, in my crawl space Yes in my crawl space. agent: Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter? user: everything is tight. Inside and outside agent: Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve. user: At the splitter? Tv also says "inial download in progress, it takes a couple of minutes" however it has been 2 hours. agent: Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading. user: Ok, will try. Not hopeful. agent: If you still have the trouble after reseating the coax connections follow us and send a DM.

Customer is explaining about the problem with his TV and the connections, also he states that the initial download is in progress from past 2 hours. Agent requests to reset the connections and reboot the downloading. Also he suggests to reply if the issue persists even after resetting the coax connections.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Oh no, that is to long. Allow us to assist from here. What issue are you calling in about? user: All TVs pixelated. Audio as well. Can't get help agent: Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is? user: Yes, in my crawl space Yes in my crawl space. agent: Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter? user: everything is tight. Inside and outside agent: Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve. user: At the splitter? Tv also says "inial download in progress, it takes a couple of minutes" however it has been 2 hours. agent: Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading. user: Ok, will try. Not hopeful. agent: If you still have the trouble after reseating the coax connections follow us and send a DM. ### Response: Customer is explaining about the problem with his TV and the connections, also he states that the initial download is in progress from past 2 hours. Agent requests to reset the connections and reboot the downloading. Also he suggests to reply if the issue persists even after resetting the coax connections.

user: in Miami Airport...where do I start..I’ll never fly you guys again. Your supervisor is not customer focus. Your check in/Drop kiosk only has 2 people with a line of people while people in back relaxing. Then made me miss my flight. Not enough staff. I need answers! agent: We care about your experience and are here for you. Our apologies for the extra wait this morning. Did you need assistance with rebooking? user: It is to late because of American staffing and non having customer service skills I missed my connecting flight which cost me money!!!. I need to be reimbursed! Or compensated in some way or form. American Express even called for me to have this situated and your reservation department could not handle it and said it had to be done in airport. Everyone keeps passing the puck! !I agent: We ask passengers arrive with ample time to check in. We're sorry your flight was missed, but we're unable to offer anything further. user: Time wouldn’t be an issue if you had better customer oriented a staff and and enough staffing as does. I will never ever again fly with this company. Only reason why I got stuck with you guys is because my assistant thought I wanted a later flight rather than and early am will always be my number one carrier as it has been. Never giving any other company a chance thanks to this company! Love you agent: We're sorry you're upset with us and we hope you'll reconsider and give us a second chance to change your opinion of us.

Customer complaining about supervisor he is not customer focus. Agent replying that he care for his experience and asking is he need any assistance with rebooking.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: in Miami Airport...where do I start..I’ll never fly you guys again. Your supervisor is not customer focus. Your check in/Drop kiosk only has 2 people with a line of people while people in back relaxing. Then made me miss my flight. Not enough staff. I need answers! agent: We care about your experience and are here for you. Our apologies for the extra wait this morning. Did you need assistance with rebooking? user: It is to late because of American staffing and non having customer service skills I missed my connecting flight which cost me money!!!. I need to be reimbursed! Or compensated in some way or form. American Express even called for me to have this situated and your reservation department could not handle it and said it had to be done in airport. Everyone keeps passing the puck! !I agent: We ask passengers arrive with ample time to check in. We're sorry your flight was missed, but we're unable to offer anything further. user: Time wouldn’t be an issue if you had better customer oriented a staff and and enough staffing as does. I will never ever again fly with this company. Only reason why I got stuck with you guys is because my assistant thought I wanted a later flight rather than and early am will always be my number one carrier as it has been. Never giving any other company a chance thanks to this company! Love you agent: We're sorry you're upset with us and we hope you'll reconsider and give us a second chance to change your opinion of us. ### Response: Customer complaining about supervisor he is not customer focus. Agent replying that he care for his experience and asking is he need any assistance with rebooking.

user: Estimated delivery Wed, 25 Oct - Fri, 27 Oct You have paid using PaisaPay on 21/10/17. but i havent received it yet on 1/11/17. agent: Have you asked the seller yet where it is? See as they may be able to help out! user: I have contacted seller but my question to you is when will I receive my product. Your customer service says may be the awb no. is wrong. I don't care about that I want my product. . I wish I had not opted ebay.but in future I am not going to choose eBay . Because Its the worst agent: The seller should have delivered it by then, but as you don't have it just see if the seller can't help! user: I haven't received it as of yet. And I have a contract with you for the delivery of product not with seller. So, instead of telling me to contact the seller you guys should contact the seller. agent: The contract is between you and the seller! They shipped it, but we protect you if you didn't get it if you open a case. user: I haven't received anything as of yet. I'll contact seller tomorrow morning. But your service is pathetic. agent: Did you view our link? We can give a refund if you don't get it! Just look at our guarantee for steps on activating it. user: I am looking for the product. Let me tell you something. I bought a similar product on 9th of this month. But that was damaged . and so you have provided me the refund for that. But as I was mad about this product so I ordered the same product on 21st . And I haven't received it yet so in layman terms you can say I'm Waiting for it from 9th of Oct. How much time can I wait. I'm not looking for the refund. Just check my account and you would yourself condemn your service and worst packing . The email address associated with my account is __email__ . I would appreciate that I got the refund of my previous damaged product from eBay. But where are the timelines for delivery. agent: Thank you for your reply. The estimate delivery date for this order will be available to view in your ‘Purchase History’.1/2 If you still can't see this, please DM us your full name, Zip code & item number & we'll advise on this date for you. 2/2

Customer is complaining about the worst service where they have not received the product yet though they have crossed the timeline. Agent request to DM their name, zip code &amp, item number &amp for further assistance to know the date.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Estimated delivery Wed, 25 Oct - Fri, 27 Oct You have paid using PaisaPay on 21/10/17. but i havent received it yet on 1/11/17. agent: Have you asked the seller yet where it is? See as they may be able to help out! user: I have contacted seller but my question to you is when will I receive my product. Your customer service says may be the awb no. is wrong. I don't care about that I want my product. . I wish I had not opted ebay.but in future I am not going to choose eBay . Because Its the worst agent: The seller should have delivered it by then, but as you don't have it just see if the seller can't help! user: I haven't received it as of yet. And I have a contract with you for the delivery of product not with seller. So, instead of telling me to contact the seller you guys should contact the seller. agent: The contract is between you and the seller! They shipped it, but we protect you if you didn't get it if you open a case. user: I haven't received anything as of yet. I'll contact seller tomorrow morning. But your service is pathetic. agent: Did you view our link? We can give a refund if you don't get it! Just look at our guarantee for steps on activating it. user: I am looking for the product. Let me tell you something. I bought a similar product on 9th of this month. But that was damaged . and so you have provided me the refund for that. But as I was mad about this product so I ordered the same product on 21st . And I haven't received it yet so in layman terms you can say I'm Waiting for it from 9th of Oct. How much time can I wait. I'm not looking for the refund. Just check my account and you would yourself condemn your service and worst packing . The email address associated with my account is __email__ . I would appreciate that I got the refund of my previous damaged product from eBay. But where are the timelines for delivery. agent: Thank you for your reply. The estimate delivery date for this order will be available to view in your ‘Purchase History’.1/2 If you still can't see this, please DM us your full name, Zip code & item number & we'll advise on this date for you. 2/2 ### Response: Customer is complaining about the worst service where they have not received the product yet though they have crossed the timeline. Agent request to DM their name, zip code &amp, item number &amp for further assistance to know the date.

user: hi just wonder why you haven't shipped them. It's been two days since I ordered them. Order # 113-4002806-4843420 agent: Hi Giaminac, really sorry you've not received your order yet. Have you received an email advising you of the delay? user: I didn't know if there's any delay. I received no email regarding to it. Please check what causes the delay. agent: Following Black Friday and Cyber Monday, there have been some orders that are taking a little longer than normal. Which Amazon site did you order from? etc? user: . Com I suppose. I was using Amazon application in my android. agent: What was the delivery date we gave at the checkout and in the confirmation email? user: December 7 or 8. I worried why you didn't ship at the time I ordered. agent: As your delivery isn't due for a few days sometimes it takes a little longer to dispatch. Please inform us if it doesn't come in the designated time.

The customer enquires why the product he ordered has not yet been shipped. The agent asks whether the customer received any email advising delay and informs that some orders are taking little longer than usual Following Black Friday and Cyber Monday and asks to inform them if it isn't delivered at the designated time.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi just wonder why you haven't shipped them. It's been two days since I ordered them. Order # 113-4002806-4843420 agent: Hi Giaminac, really sorry you've not received your order yet. Have you received an email advising you of the delay? user: I didn't know if there's any delay. I received no email regarding to it. Please check what causes the delay. agent: Following Black Friday and Cyber Monday, there have been some orders that are taking a little longer than normal. Which Amazon site did you order from? etc? user: . Com I suppose. I was using Amazon application in my android. agent: What was the delivery date we gave at the checkout and in the confirmation email? user: December 7 or 8. I worried why you didn't ship at the time I ordered. agent: As your delivery isn't due for a few days sometimes it takes a little longer to dispatch. Please inform us if it doesn't come in the designated time. ### Response: The customer enquires why the product he ordered has not yet been shipped. The agent asks whether the customer received any email advising delay and informs that some orders are taking little longer than usual Following Black Friday and Cyber Monday and asks to inform them if it isn't delivered at the designated time.

user: Struggling to find T491204T recommended by Jodie in Tuesday service. Annoying it's out of stock. Help! agent: Hi Jo, what colour and size are you looking for and which stores can you get to? There's no more due in online. Thanks! user: Hi. I’m looking for 16 or more likely 18 in the camel. I live in Gloucestershire so anywhere within 75 mike radius. Thank you for helping.’ And I’ve been into Swindon who show stock of both and they don’t have them. ☹️ agent: Hi Jo, our cribbs causeway store is the closest store with size 16 stock. if you're making a special visit please call a head> 0117 904 4444 user: Hi. Thank you. Phoned ahead and they have returned it to the warehouse yesterday! Is there anyway you can retrieve it from the warehouse? 🙂. Thank you! agent: Unfortunately we cannot transfer it back to store, as it will now be allocated elsewhere. Sorry for any disappointment caused. Thanks user: Hi. Thanks fr your help.I must admit it is v disappointing that you promote something. Have no stock on line, say you have stock in stores which disappears when I try to find it - especially after being recommended to get this cost by one of your own styling services. agent: We're sorry you've been left disappointed, Jo our products are subject to availability so we're not always . . 1/2 . . . able to guarantee availability in certain areas, but we hope you find something similar soon. Thanks 2/2

Customer is struggling to find T491204T recommended by Jodie in Tuesday service which is out of stock. Agents updates the store in which the stock is present with details and apologies for being left disappointed.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Struggling to find T491204T recommended by Jodie in Tuesday service. Annoying it's out of stock. Help! agent: Hi Jo, what colour and size are you looking for and which stores can you get to? There's no more due in online. Thanks! user: Hi. I’m looking for 16 or more likely 18 in the camel. I live in Gloucestershire so anywhere within 75 mike radius. Thank you for helping.’ And I’ve been into Swindon who show stock of both and they don’t have them. ☹️ agent: Hi Jo, our cribbs causeway store is the closest store with size 16 stock. if you're making a special visit please call a head> 0117 904 4444 user: Hi. Thank you. Phoned ahead and they have returned it to the warehouse yesterday! Is there anyway you can retrieve it from the warehouse? 🙂. Thank you! agent: Unfortunately we cannot transfer it back to store, as it will now be allocated elsewhere. Sorry for any disappointment caused. Thanks user: Hi. Thanks fr your help.I must admit it is v disappointing that you promote something. Have no stock on line, say you have stock in stores which disappears when I try to find it - especially after being recommended to get this cost by one of your own styling services. agent: We're sorry you've been left disappointed, Jo our products are subject to availability so we're not always . . 1/2 . . . able to guarantee availability in certain areas, but we hope you find something similar soon. Thanks 2/2 ### Response: Customer is struggling to find T491204T recommended by Jodie in Tuesday service which is out of stock. Agents updates the store in which the stock is present with details and apologies for being left disappointed.

user: Pathetic service! It was a gift, thanks for ruining it. No update given even when the mistake was made by your courier service!! agent: I'm sorry to know about this situation. I do understand that there was no mistake from your end, (1/3) However, please be informed that orders once returned cannot be re-instated. In this case please place (2/3) Please don’t provide your order details, we consider them as personal information. Our Twitter page is visible to public. a new order with the fastest shipping speed and we'll ensure to deliver it asap. (3/3) user: Sir. When did i return this order ? Please read properly! It clearly states "possible delay due to arrival at incorrect courier facility" First u people deny delivery then on complaint u tell the customer itself that "we do understand it's your mistake"! WoW! ! I still need this order ASAP or atleast a full refund ASAP! This a lapse on part of ur courier service and you are blaming me! Outrageous agent: We've responded to your query here: Kindly check. user: i have sent an email to ur support team as well. kindly check agent: If you've emailed our support team. I'm sure they would reach out to you with an update on the order.

Customer is complaining on the incorrect courier facility. Agent asked customer not to share order details with anyone as it is considered as personal information and updated that order will be shipped ASAP.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Pathetic service! It was a gift, thanks for ruining it. No update given even when the mistake was made by your courier service!! agent: I'm sorry to know about this situation. I do understand that there was no mistake from your end, (1/3) However, please be informed that orders once returned cannot be re-instated. In this case please place (2/3) Please don’t provide your order details, we consider them as personal information. Our Twitter page is visible to public. a new order with the fastest shipping speed and we'll ensure to deliver it asap. (3/3) user: Sir. When did i return this order ? Please read properly! It clearly states "possible delay due to arrival at incorrect courier facility" First u people deny delivery then on complaint u tell the customer itself that "we do understand it's your mistake"! WoW! ! I still need this order ASAP or atleast a full refund ASAP! This a lapse on part of ur courier service and you are blaming me! Outrageous agent: We've responded to your query here: Kindly check. user: i have sent an email to ur support team as well. kindly check agent: If you've emailed our support team. I'm sure they would reach out to you with an update on the order. ### Response: Customer is complaining on the incorrect courier facility. Agent asked customer not to share order details with anyone as it is considered as personal information and updated that order will be shipped ASAP.

user: Asked staff at TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. I *LOVE* when employees can’t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! Also unsure why would rather just tell me no than let me give them money. Pretty poor business plan. To clarify - there are comfort seats available, but because an employee gave me false info, I’m not allowed to pay for an empty seat. agent: Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY user: I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased. agent: That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC user: Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you. agent: Wow, that's not good to hear. You may wish to reach out to our wifi partners regarding the trouble you are having. *HKC

The customer is complaining that he was unable to upgrade or change his seat even after paying the amount of $34. The agent confronted the customer saying that they will inform the wifi partners regarding the trouble that he was facing.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Asked staff at TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. I *LOVE* when employees can’t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! Also unsure why would rather just tell me no than let me give them money. Pretty poor business plan. To clarify - there are comfort seats available, but because an employee gave me false info, I’m not allowed to pay for an empty seat. agent: Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY user: I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased. agent: That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC user: Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you. agent: Wow, that's not good to hear. You may wish to reach out to our wifi partners regarding the trouble you are having. *HKC ### Response: The customer is complaining that he was unable to upgrade or change his seat even after paying the amount of $34. The agent confronted the customer saying that they will inform the wifi partners regarding the trouble that he was facing.

user: I tried to listen to music and play a game on my phone. 4 times the music randomly stopped. I tried to read an article, again the music stopped. I tried to read reddit; stopped again. Why the fuck would I pay for such shitty service? How do you stay in business? LG g4 android agent: Hey there! Can you let us know the Android and Spotify versions you're using? We'll see what we can suggest /RH user: Android version 6.0 agent: Got it! Is this happening on 3G/4G, WiFi, or both? Does restarting your phone make any difference? /KB user: Wi-Fi. Restarting my phone made no difference. agent: Hmm. Can you DM us your account's email address? We'll take a look under the hood /KB

Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I tried to listen to music and play a game on my phone. 4 times the music randomly stopped. I tried to read an article, again the music stopped. I tried to read reddit; stopped again. Why the fuck would I pay for such shitty service? How do you stay in business? LG g4 android agent: Hey there! Can you let us know the Android and Spotify versions you're using? We'll see what we can suggest /RH user: Android version 6.0 agent: Got it! Is this happening on 3G/4G, WiFi, or both? Does restarting your phone make any difference? /KB user: Wi-Fi. Restarting my phone made no difference. agent: Hmm. Can you DM us your account's email address? We'll take a look under the hood /KB ### Response: Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.