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user: my wife is on flight 5251 with our 16 month old daughter. She called me in tears due to awful treatment by a flight attendant Flight attendant named Reitha (spelling). Wife was holding daughter, bags and our car seat and she insisted on checking the car seat For the FAA sticker. She told my wife she couldn't put anything down to help her and she had to sit there holding all of this stuff And the flight attendant told her to quit complaining because it's only 1 child. She finally found the sticker and let her on the plane We've been loyal Delta customers for years and years. agent: That’s not good. We expect our team to provide exemplary service at all times. I apologize this was not her experience. Thank you for... 1/3 ...bringing this to our attention. I will be sure to send your comments to Inflight leadership for future training and... 2/3 ...improvements to our service. *AAB 3/3

Customer is complaining about awful treatment by a flight attendant. Agent replying that his team to expect exemplary service at all times and ask to send his comments to improve their service.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my wife is on flight 5251 with our 16 month old daughter. She called me in tears due to awful treatment by a flight attendant Flight attendant named Reitha (spelling). Wife was holding daughter, bags and our car seat and she insisted on checking the car seat For the FAA sticker. She told my wife she couldn't put anything down to help her and she had to sit there holding all of this stuff And the flight attendant told her to quit complaining because it's only 1 child. She finally found the sticker and let her on the plane We've been loyal Delta customers for years and years. agent: That’s not good. We expect our team to provide exemplary service at all times. I apologize this was not her experience. Thank you for... 1/3 ...bringing this to our attention. I will be sure to send your comments to Inflight leadership for future training and... 2/3 ...improvements to our service. *AAB 3/3 ### Response: Customer is complaining about awful treatment by a flight attendant. Agent replying that his team to expect exemplary service at all times and ask to send his comments to improve their service.

user: Hey can you explain why I'm told to test your modem and you take away my wifi when I had it before? Now you want more $$?? ? agent: Good morning. I would be happy to look into this. Had you worked with us to troubleshoot an issue or had you swit... user: Yes I have. Was having DoS attacks and your Network Security told me to use your modem for a bit. Now I'm being told I have pay in order to get the wifi. Which I had wifi with my personal modem. I'm only using your modem because I was told to test it. agent: One of the reasons we would advise a different modem is that when you connect a different device, with a differen... user: But yet it is ok for you guys to be deceptive? Not once out of the 15 people from your company I have spoken to has told me about the charge That is until I tried enabling wireless on your modem. agent: If you would like to provide me with your account number via DM we can certainly submit feedback on the agents yo...

Customer is complaining to explain why they are asked to test the modem and take away the wifi when they had it before. Agent updates to provide them with their account number via DM and can submit feedback on the agents through URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey can you explain why I'm told to test your modem and you take away my wifi when I had it before? Now you want more $$?? ? agent: Good morning. I would be happy to look into this. Had you worked with us to troubleshoot an issue or had you swit... user: Yes I have. Was having DoS attacks and your Network Security told me to use your modem for a bit. Now I'm being told I have pay in order to get the wifi. Which I had wifi with my personal modem. I'm only using your modem because I was told to test it. agent: One of the reasons we would advise a different modem is that when you connect a different device, with a differen... user: But yet it is ok for you guys to be deceptive? Not once out of the 15 people from your company I have spoken to has told me about the charge That is until I tried enabling wireless on your modem. agent: If you would like to provide me with your account number via DM we can certainly submit feedback on the agents yo... ### Response: Customer is complaining to explain why they are asked to test the modem and take away the wifi when they had it before. Agent updates to provide them with their account number via DM and can submit feedback on the agents through URL.

user: ive just been told that scotrail wont take card payments with my 16-25 railcard on the train.. WTF????!?!? ! agent: Hi Lauren, which station did you board at please? user: falkirk grahamston. agent: Thank you, this station has both a ticket office and TVMs. You need to purchase your ticket before boarding a train 1/2 when possible or the conductor can refuse your railcard or you risk penalty fares. 2/2 user: but if i am running late and have to jump on my train at the last min. my card that I PAID for should be valid. not made utterly useless. :/ agent: Were you able to purchase a ticket on the train without your railcard please?

Customer having an issue with card payment with 16-25 railcard on the train. Agent asked for the station name and updated that in that station has both ticket office and TVMs. Finally check with customer whether he is able to purchase a ticket without railcard.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: ive just been told that scotrail wont take card payments with my 16-25 railcard on the train.. WTF????!?!? ! agent: Hi Lauren, which station did you board at please? user: falkirk grahamston. agent: Thank you, this station has both a ticket office and TVMs. You need to purchase your ticket before boarding a train 1/2 when possible or the conductor can refuse your railcard or you risk penalty fares. 2/2 user: but if i am running late and have to jump on my train at the last min. my card that I PAID for should be valid. not made utterly useless. :/ agent: Were you able to purchase a ticket on the train without your railcard please? ### Response: Customer having an issue with card payment with 16-25 railcard on the train. Agent asked for the station name and updated that in that station has both ticket office and TVMs. Finally check with customer whether he is able to purchase a ticket without railcard.

user: why is the on demand channels not updating programs agent: I apologize for the inconvenience. I will be glad to assist you. Can you DM me your Name and acct # or phone #? -JB user: I am being told that it is the broadcasters who upload their shows to the On Demand channels? Is this accurate? agent: That is correct, the content owners and channels are in control of their content. With that being said, if there ... user: The shows are not being updated quickly after Oct 1st. A week past is a long time to wait for shows to uploaded after a week. Frustrating agent: What shows and episodes are you looking for? Have you rebooted the cable box? user: Yes the cable box was rebooted. Prime time shows on CBS, FX and NBC. agent: Can you please Follow/DM the account information including the full address and phone number? I would need specif...

Customer is complaining why is the on demand channels are not updating programs. Agent requests to follow and DM the account information including the full address and phone number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why is the on demand channels not updating programs agent: I apologize for the inconvenience. I will be glad to assist you. Can you DM me your Name and acct # or phone #? -JB user: I am being told that it is the broadcasters who upload their shows to the On Demand channels? Is this accurate? agent: That is correct, the content owners and channels are in control of their content. With that being said, if there ... user: The shows are not being updated quickly after Oct 1st. A week past is a long time to wait for shows to uploaded after a week. Frustrating agent: What shows and episodes are you looking for? Have you rebooted the cable box? user: Yes the cable box was rebooted. Prime time shows on CBS, FX and NBC. agent: Can you please Follow/DM the account information including the full address and phone number? I would need specif... ### Response: Customer is complaining why is the on demand channels are not updating programs. Agent requests to follow and DM the account information including the full address and phone number.

user: took corporate connection paid 3 months advance on sat 28 oct still no response pathetic , did not expect ths still no response Any update agent: Hello kindly assist with stated issue. Thank you. Hello kindly assist with stated issue. Thank you. user: Still waiting for call agent: Hello kindly assist with the stated complaint. Thank you. Hello kindly assist with the stated complaint. Thank you. user: Such a pathetic experience it’s been 3 days however no call agent: Hello kindly assist with stated issue. Thank you. user: agent: Hello kindly assist with stated issue. Thank you.

Customer is complaining that they took corporate connection paid 3 months advance on sat 28 oct but still no response. Agent updates to kindly assist with stated issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: took corporate connection paid 3 months advance on sat 28 oct still no response pathetic , did not expect ths still no response Any update agent: Hello kindly assist with stated issue. Thank you. Hello kindly assist with stated issue. Thank you. user: Still waiting for call agent: Hello kindly assist with the stated complaint. Thank you. Hello kindly assist with the stated complaint. Thank you. user: Such a pathetic experience it’s been 3 days however no call agent: Hello kindly assist with stated issue. Thank you. user: agent: Hello kindly assist with stated issue. Thank you. ### Response: Customer is complaining that they took corporate connection paid 3 months advance on sat 28 oct but still no response. Agent updates to kindly assist with stated issue.

user: We lost an iPad at terminal 5 Heathrow Airport security this past Friday October 27th. Need # to call to inquire. agent: Hi there, could you tell us what colour the iPad or it's was? I'll ask the airport to have a look. user: Hi, Black I pad pro, black/grey reversible case. Left at Term 5 Heathrow security. agent: Hi there, we don't have anything logged, however, please try Bagport at: user: I did. They suggested to get in touch with you as it was left at BA security terminal 5. agent: That is strange. They collect all the lost property for both Terminal 5 and Terminal 3. We give it straight to them. user: Is there any way that you could check directly with them 4 me? You might get further information than me. Much appreciated. agent: I'm afraid this isn't something we can do, sorry. All items left on board or aircraft are handed in at the airport. We hope you're 1/2 reunited with your iPad soon. 2/2 user: Was not left on board. Was left at Term 5 BA security. agent: Hi there, sorry to hear you left your item at security. Please click on the following 1/2 link to complete a lost property report 2/2

Customer complains that he lost hos i pad in british airways. Agent is suggesting customer contact with help of URL link to get back stolen property.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: We lost an iPad at terminal 5 Heathrow Airport security this past Friday October 27th. Need # to call to inquire. agent: Hi there, could you tell us what colour the iPad or it's was? I'll ask the airport to have a look. user: Hi, Black I pad pro, black/grey reversible case. Left at Term 5 Heathrow security. agent: Hi there, we don't have anything logged, however, please try Bagport at: user: I did. They suggested to get in touch with you as it was left at BA security terminal 5. agent: That is strange. They collect all the lost property for both Terminal 5 and Terminal 3. We give it straight to them. user: Is there any way that you could check directly with them 4 me? You might get further information than me. Much appreciated. agent: I'm afraid this isn't something we can do, sorry. All items left on board or aircraft are handed in at the airport. We hope you're 1/2 reunited with your iPad soon. 2/2 user: Was not left on board. Was left at Term 5 BA security. agent: Hi there, sorry to hear you left your item at security. Please click on the following 1/2 link to complete a lost property report 2/2 ### Response: Customer complains that he lost hos i pad in british airways. Agent is suggesting customer contact with help of URL link to get back stolen property.

user: I’ve got an A button on brand new one x controller that doesn’t seem to register every time. What can I do? agent: Hi there. To be sure have you tried this with brand new batteries or with a USB cable? user: Batteries are new, but I sit too far away to be wired. I’ve only had it a week. agent: We want to see if that causes any changes can you test that for us? We will be closing soon but our AM crew will check in. user: Will check that out when I get home. Thanks for the response Yeah, so still having issues with the A button on my Scorpio controller. Any other ideas? agent: In this case, let's have you check in with our chat team for some further assistance with getting that repaired user: Got it all figured out. Thanks for your help! agent: Great to hear! Feel free to reach out should you have future Xbox Support questions! Happy Gaming!

Customer is complaining about a button which is not functioning in his gaming controller. Agent is requesting to try out using a new battery or usb cable.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’ve got an A button on brand new one x controller that doesn’t seem to register every time. What can I do? agent: Hi there. To be sure have you tried this with brand new batteries or with a USB cable? user: Batteries are new, but I sit too far away to be wired. I’ve only had it a week. agent: We want to see if that causes any changes can you test that for us? We will be closing soon but our AM crew will check in. user: Will check that out when I get home. Thanks for the response Yeah, so still having issues with the A button on my Scorpio controller. Any other ideas? agent: In this case, let's have you check in with our chat team for some further assistance with getting that repaired user: Got it all figured out. Thanks for your help! agent: Great to hear! Feel free to reach out should you have future Xbox Support questions! Happy Gaming! ### Response: Customer is complaining about a button which is not functioning in his gaming controller. Agent is requesting to try out using a new battery or usb cable.

user: AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer agent: We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here? user: Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA Offer me a credit and an apology as I spoke w both agent n supervisor agent: Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review. user: What credit are you prepared to give me today? VAOUWZ USAir was so much more customer friendly. They bought AA, but ruined the USAir name agent: We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve. user: Which means no credit? As expected agent: We're not able to offer anything.

The customer is complaining that he was charged more than once. The agent asking the customer to dm his record locator and will share with the leaders for internal review.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer agent: We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here? user: Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA Offer me a credit and an apology as I spoke w both agent n supervisor agent: Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review. user: What credit are you prepared to give me today? VAOUWZ USAir was so much more customer friendly. They bought AA, but ruined the USAir name agent: We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve. user: Which means no credit? As expected agent: We're not able to offer anything. ### Response: The customer is complaining that he was charged more than once. The agent asking the customer to dm his record locator and will share with the leaders for internal review.

user: pls I dnt hv this freedata bt hv used Up to 100mb plus #300 worth of call card. Now u are even charging me 1 naira per mb why agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO. user: 08079772477 agent: If you did not get the sms, it means you were not qualified. UO user: What about dis ur bonus check with *122*23# and *122*24# I cnt see nothing anytime I use dis codes to check dis ur 200200 jumbo wotever agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO. user: 08079772477 agent: We apologize ,Kindly Dial #122*23# to unlock the bonus .Thank you.EE user: I just dial d code again, it says I dnt have access to this service. What is this now glory ahh show me did bonus now wht is with ur nework agent: Morning Smart, the line is on Jumbo and the bonus has been credited. Please dial the code #122*23# to check again. TT user: Am so tired glo. Any tim I dial Dat code it's same reply, u don't have access to ds service bt m on jumbo, too annoying d 50mb dnt tk 4mins agent: Perhaps you can restart your phone and redial. We still see your bonus from here. user: Hv don n done dat it not work. Again tel me why d 50mb data do not last pho 4mins? Den u start taking my money from main act why agent: Evening, kindly provide your number for a quick check. AP

The customer says that he don't have the free data but he have used up to 100mb plus #300 worth of call card and asks why he has been charged 1 naira per mb. The agent asks to provide the customer's number and says that if the customer did not get the sms, it means he was not qualified and asks to restart the phone and redial to the provided number to get the issue resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: pls I dnt hv this freedata bt hv used Up to 100mb plus #300 worth of call card. Now u are even charging me 1 naira per mb why agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO. user: 08079772477 agent: If you did not get the sms, it means you were not qualified. UO user: What about dis ur bonus check with *122*23# and *122*24# I cnt see nothing anytime I use dis codes to check dis ur 200200 jumbo wotever agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO. user: 08079772477 agent: We apologize ,Kindly Dial #122*23# to unlock the bonus .Thank you.EE user: I just dial d code again, it says I dnt have access to this service. What is this now glory ahh show me did bonus now wht is with ur nework agent: Morning Smart, the line is on Jumbo and the bonus has been credited. Please dial the code #122*23# to check again. TT user: Am so tired glo. Any tim I dial Dat code it's same reply, u don't have access to ds service bt m on jumbo, too annoying d 50mb dnt tk 4mins agent: Perhaps you can restart your phone and redial. We still see your bonus from here. user: Hv don n done dat it not work. Again tel me why d 50mb data do not last pho 4mins? Den u start taking my money from main act why agent: Evening, kindly provide your number for a quick check. AP ### Response: The customer says that he don't have the free data but he have used up to 100mb plus #300 worth of call card and asks why he has been charged 1 naira per mb. The agent asks to provide the customer's number and says that if the customer did not get the sms, it means he was not qualified and asks to restart the phone and redial to the provided number to get the issue resolved.

user: please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer agent: Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg user: never did receive that call as promised via DM. agent: Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian user: Svcs have been reinstated but not at the $165 rate promised. It’s troublesome didn’t keep their word for a 15+ year customer. agent: We’ve shared this with the Account Specialist and an update has been requested. -Maria user: Thank you for making this right. My faith in your customer service has been fully restored. agent: You are very welcome. I am so glad that we were able to help. -Tiff

Customer enquirers about changes in bundle offer price from $165 to $198. Agent informs customer that issue has been shared with account specialist and an update has been requested.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer agent: Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg user: never did receive that call as promised via DM. agent: Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian user: Svcs have been reinstated but not at the $165 rate promised. It’s troublesome didn’t keep their word for a 15+ year customer. agent: We’ve shared this with the Account Specialist and an update has been requested. -Maria user: Thank you for making this right. My faith in your customer service has been fully restored. agent: You are very welcome. I am so glad that we were able to help. -Tiff ### Response: Customer enquirers about changes in bundle offer price from $165 to $198. Agent informs customer that issue has been shared with account specialist and an update has been requested.

user: SO I Can't castfrom my app to my TV?Really? agent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements. user: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating. agent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well. user: Nah. Not even an option. See agent: Are you streaming to a chromecast or directly to the TV? user: It's the APP. I'm wanting to stream/cast to the Chromecast. agent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in? user: I will attempt that. Give me a few minutes to see if that helps. agent: Sure thing. I'll be here once everything is done rebooting. user: There is not a 'Display' setting under settings even after reboot of everything. agent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number?

The customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: SO I Can't castfrom my app to my TV?Really? agent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements. user: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating. agent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well. user: Nah. Not even an option. See agent: Are you streaming to a chromecast or directly to the TV? user: It's the APP. I'm wanting to stream/cast to the Chromecast. agent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in? user: I will attempt that. Give me a few minutes to see if that helps. agent: Sure thing. I'll be here once everything is done rebooting. user: There is not a 'Display' setting under settings even after reboot of everything. agent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number? ### Response: The customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.

user: still nothing? anyone have good high data use sim only plans for mobile? agent: 😳 We'd suggest keeping an eye on the app for the most up to date info on the offer Steven. We'd be sad to lose you. user: Can you match an offer from EE? agent: We don't offer a price match service but we'd always offer you our best available deals, are you looking for anything in particular? user: If you can't beat or match then not much point in discussing, don't want to leave but if o2 don't want to keep me, it's fine I'll move on agent: We do want to keep you Steven, have you spoken to our upgrades team directly? user: Lies! I've just been given a pac code because the attitude from o2! You have 24 hours to keep me! agent: 😞 Did you speak with our upgrades team directly? What is it that you're looking for? DM us more info. We'd hate to lose you ✉

Customer wants to know about better data packs for his mobile. Agents states that they don't offer price match service and would offer best available deals.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: still nothing? anyone have good high data use sim only plans for mobile? agent: 😳 We'd suggest keeping an eye on the app for the most up to date info on the offer Steven. We'd be sad to lose you. user: Can you match an offer from EE? agent: We don't offer a price match service but we'd always offer you our best available deals, are you looking for anything in particular? user: If you can't beat or match then not much point in discussing, don't want to leave but if o2 don't want to keep me, it's fine I'll move on agent: We do want to keep you Steven, have you spoken to our upgrades team directly? user: Lies! I've just been given a pac code because the attitude from o2! You have 24 hours to keep me! agent: 😞 Did you speak with our upgrades team directly? What is it that you're looking for? DM us more info. We'd hate to lose you ✉ ### Response: Customer wants to know about better data packs for his mobile. Agents states that they don't offer price match service and would offer best available deals.

user: Hello, i have a problem since halo 3 goes retrocompatible i’m not able to install the game and i have it agent: Hi there, do you own the game on disc or digitally? What happens when you 1 try to install it, any specific error messages? Please try these steps: . 2 user: It, dosen’t do anything i just press install and nothing happend Digitally agent: Try powering your console off, unplugging from the wall for five minutes, and trying again. user: I already do that as i said since the game was lunch at xbox one i tried and nothing happends agent: What you will want to do at this point is reach out to our phone 1 team here: they may have some additional options for you to get this resolved. 2

The customer says that he have a problem since halo 3 goes retrocompatible, he's not able to install the game and he have it. The agent asks whether the customer owns the game on disc or digitally and suggests to install it, and asks whether he is getting any error messages and shares a link which have the additional options for him to get the issue resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello, i have a problem since halo 3 goes retrocompatible i’m not able to install the game and i have it agent: Hi there, do you own the game on disc or digitally? What happens when you 1 try to install it, any specific error messages? Please try these steps: . 2 user: It, dosen’t do anything i just press install and nothing happend Digitally agent: Try powering your console off, unplugging from the wall for five minutes, and trying again. user: I already do that as i said since the game was lunch at xbox one i tried and nothing happends agent: What you will want to do at this point is reach out to our phone 1 team here: they may have some additional options for you to get this resolved. 2 ### Response: The customer says that he have a problem since halo 3 goes retrocompatible, he's not able to install the game and he have it. The agent asks whether the customer owns the game on disc or digitally and suggests to install it, and asks whether he is getting any error messages and shares a link which have the additional options for him to get the issue resolved.

user: hi. Me again lol. Ur ch/out on ur app & Web aren't loading at all. Just says "oops something went wrong" on both. Even tried another handset n still nope. Xx agent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2 user: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all 😁 agent: Are you able to clear your cache/cookies & browsing history for us please & try again? - Mike user: Hi. I already have lol agent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray user: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom 😁😁 agent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte

Customer is complaining that they have issue with the grocery app where its not loading and says "oops something went wrong" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi. Me again lol. Ur ch/out on ur app & Web aren't loading at all. Just says "oops something went wrong" on both. Even tried another handset n still nope. Xx agent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2 user: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all 😁 agent: Are you able to clear your cache/cookies & browsing history for us please & try again? - Mike user: Hi. I already have lol agent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray user: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom 😁😁 agent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte ### Response: Customer is complaining that they have issue with the grocery app where its not loading and says "oops something went wrong" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.

user: This has to be the biggest inconvenience. Not to add it has been handled unprofessional agent: Hi Malika. Sorry to hear this. What journey are you making? Also, what service were you booked to travel on? Rach user: Hi Rach I am waiting at Worcester Forgate currently. Myself, partner and sister were booked onto the 20:59 to London Paddington agent: This train has been cancelled due to a train fault. My sincere apologies for the cancellation this evening. 1/2 Rach As you were delayed by over an hour you can claim compensation here: user: I totally appreciate at that as I did once work for a train company and I am aware these things do happen from time to time. The main issue i have with this situation is that you guys moved the service to run from Shrub Hill and did not notify anyone prior This is completely unacceptable. We all have work at 9am tomorrow and will need to pay for a cab to travel across the city due to this delay agent: I will record your feedback on this. I do appreciate information provision during disruption is vital. Rach

Customer is complaining about the inconvenience of train delay appears. Agent apologised for the inconvenience and provided compensation via URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: This has to be the biggest inconvenience. Not to add it has been handled unprofessional agent: Hi Malika. Sorry to hear this. What journey are you making? Also, what service were you booked to travel on? Rach user: Hi Rach I am waiting at Worcester Forgate currently. Myself, partner and sister were booked onto the 20:59 to London Paddington agent: This train has been cancelled due to a train fault. My sincere apologies for the cancellation this evening. 1/2 Rach As you were delayed by over an hour you can claim compensation here: user: I totally appreciate at that as I did once work for a train company and I am aware these things do happen from time to time. The main issue i have with this situation is that you guys moved the service to run from Shrub Hill and did not notify anyone prior This is completely unacceptable. We all have work at 9am tomorrow and will need to pay for a cab to travel across the city due to this delay agent: I will record your feedback on this. I do appreciate information provision during disruption is vital. Rach ### Response: Customer is complaining about the inconvenience of train delay appears. Agent apologised for the inconvenience and provided compensation via URL.

user: hi, I’ve items selling on buy it now, good till it ends. Do you take fee at time of sale or am I invoices at a later date? Thanks agent: Hi, we usually charge you with an invoice you can see on your account. Here is how it works: user: Thanks for the reply, but it’s not easy to find in my account. I’d rather a fee was taken at the time of payment, like PayPal does. agent: While the automatic payment will only happen once per month, you can always make one-time payments from My eBay>Account. user: Thanks, that’s helpful to know agent: Sure thing! We're happy to help in any way we can. Happy selling! Let us know if you ever have other questions. user: I still say most people would prefer a fee to come off at the point of sale 👍 agent: Since some sales may be canceled or unpaid, we like to provide time to resolve those situations. Thanks for the feedback!

Customer enquires that when they are going to take fee, in times of sales or invoice at a later date. Agent states that they will charge with an invoice and also states that since the sales canceled or unpaid it will take time to resolve the situations.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, I’ve items selling on buy it now, good till it ends. Do you take fee at time of sale or am I invoices at a later date? Thanks agent: Hi, we usually charge you with an invoice you can see on your account. Here is how it works: user: Thanks for the reply, but it’s not easy to find in my account. I’d rather a fee was taken at the time of payment, like PayPal does. agent: While the automatic payment will only happen once per month, you can always make one-time payments from My eBay>Account. user: Thanks, that’s helpful to know agent: Sure thing! We're happy to help in any way we can. Happy selling! Let us know if you ever have other questions. user: I still say most people would prefer a fee to come off at the point of sale 👍 agent: Since some sales may be canceled or unpaid, we like to provide time to resolve those situations. Thanks for the feedback! ### Response: Customer enquires that when they are going to take fee, in times of sales or invoice at a later date. Agent states that they will charge with an invoice and also states that since the sales canceled or unpaid it will take time to resolve the situations.

user: Hey there, I have a package that’s been stuck in ZhengZhou, China since 11/15. Originally the date of delivery was 11/24. Then switched to 11/21. Now there is no information available. What is happening with my delivery? agent: Hello, please click the link to DM us with your tracking and phone number. user: Since you’re not responding to my DM’s, I want to let you know here that I’m reporting this delay to the shipper. agent: Customs is a government process that UPS has no control over. We have to wait for the packages to be released, the same as the customers. user: So it’s been over 24 hours. Still no delivery estimate and no progress. What is going on with this shipment? Package was released over 48 hours ago. Still hasn’t moved. Delivery was scheduled for today, 11/21. agent: The package has been cleared, but has not resumed transit. Once it does, we will be able to have the package sent to the destination facility for delivery to you. We understand the importance of your package and appreciate your patience. user: But my question is WHY hasn’t it resumed transit. No one has been able to answer this question for two days. Not helpful at all. agent: There is an Iphone hold up currently. If you do not want to wait I would advise contacting the shipper to see if there is another way you can possibly get it. user: This is response I got from chat: I do not know why they referred you to us when they have your package and have access to whats going on with it. All of the shipping information that we provided to customers comes from UPS so they should have helped you with that. agent: Our records indicate the package is in the process of being released by customs. We have no control on how long this can take, however, the package delivery date will be updated once the package is released. Please continue to track at user: Your tracking page says “Clearance completed.” It has since 11/19, 2 days ago. What is the discrepancy in your system? agent: The package was released on Sunday, 11/19/17, however, the package can move without being scanned. The package still needs to reach the destination. Typically the scheduled delivery date would be today, 11/21, however, it has been delayed due to customs. user: Man, you guys keep telling me different things. Now the package can move without being scanned? What a joke. An absolute joke. I didn’t think there was a way for UPS to screw up my delivery any more ways, but you have proven me wrong. agent: I show that this package has been requested to be held for pickup. Please DM us if anything further is needed.

Customer is asking about the shipment of the ordered package and complaining for the delay of delivery. Agent updated that the package will be released and asked to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey there, I have a package that’s been stuck in ZhengZhou, China since 11/15. Originally the date of delivery was 11/24. Then switched to 11/21. Now there is no information available. What is happening with my delivery? agent: Hello, please click the link to DM us with your tracking and phone number. user: Since you’re not responding to my DM’s, I want to let you know here that I’m reporting this delay to the shipper. agent: Customs is a government process that UPS has no control over. We have to wait for the packages to be released, the same as the customers. user: So it’s been over 24 hours. Still no delivery estimate and no progress. What is going on with this shipment? Package was released over 48 hours ago. Still hasn’t moved. Delivery was scheduled for today, 11/21. agent: The package has been cleared, but has not resumed transit. Once it does, we will be able to have the package sent to the destination facility for delivery to you. We understand the importance of your package and appreciate your patience. user: But my question is WHY hasn’t it resumed transit. No one has been able to answer this question for two days. Not helpful at all. agent: There is an Iphone hold up currently. If you do not want to wait I would advise contacting the shipper to see if there is another way you can possibly get it. user: This is response I got from chat: I do not know why they referred you to us when they have your package and have access to whats going on with it. All of the shipping information that we provided to customers comes from UPS so they should have helped you with that. agent: Our records indicate the package is in the process of being released by customs. We have no control on how long this can take, however, the package delivery date will be updated once the package is released. Please continue to track at user: Your tracking page says “Clearance completed.” It has since 11/19, 2 days ago. What is the discrepancy in your system? agent: The package was released on Sunday, 11/19/17, however, the package can move without being scanned. The package still needs to reach the destination. Typically the scheduled delivery date would be today, 11/21, however, it has been delayed due to customs. user: Man, you guys keep telling me different things. Now the package can move without being scanned? What a joke. An absolute joke. I didn’t think there was a way for UPS to screw up my delivery any more ways, but you have proven me wrong. agent: I show that this package has been requested to be held for pickup. Please DM us if anything further is needed. ### Response: Customer is asking about the shipment of the ordered package and complaining for the delay of delivery. Agent updated that the package will be released and asked to DM for further assistance.

user: Hoping the Black Friday deals that start this week including Xbox One S’. agent: Fingers crossed, I wouldn't mind one myself. - Pete user: When does it start as I’m interesting in upgrading my one to the S agent: The sale started today and new items will be added to it nearly everyday. - Pete user: Hummm need to keep checking please put some one S deals on tomorrow lol agent: If it were up to me, I would put it on right now. - Pete user: Haha, I’m sure you know a guy.... lol agent: Haha, not one high enough up the food chain to make those decisions. - Pete

Customer inquiring regarding deal on sales of xbox. Agent provided needful information to the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hoping the Black Friday deals that start this week including Xbox One S’. agent: Fingers crossed, I wouldn't mind one myself. - Pete user: When does it start as I’m interesting in upgrading my one to the S agent: The sale started today and new items will be added to it nearly everyday. - Pete user: Hummm need to keep checking please put some one S deals on tomorrow lol agent: If it were up to me, I would put it on right now. - Pete user: Haha, I’m sure you know a guy.... lol agent: Haha, not one high enough up the food chain to make those decisions. - Pete ### Response: Customer inquiring regarding deal on sales of xbox. Agent provided needful information to the customer.

user: like what is the deal with the “I️” button? You’re gonna make everybody hard reset their phone because of your flawed update? It’s the worst yet. Not being able to reply to a text without closing messages and reopening it.... agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again. user: I️ went to the Apple store. And they had me reset my overall settings, hoping it would fix the keyboard. That didn’t help. They recommended a hard reset. I’d rather not. I’m seeing this random “I️” issue pop up on other people’s texts as well out of nowhere. “I️” = I Please see my pictures in the original tweet. Also. My phone keeps freezing. agent: Thanks for keeping us updated. Are you running iOS 11.1? Meet us over in DM with more details, and we’ll work there.

Update to the phone means customer cannot reply to messages without first closing them and the apple store he went to couldn't solve it and recommended a hard reset. Offers to take the issue into DM to work with the customer to solve the problem.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: like what is the deal with the “I️” button? You’re gonna make everybody hard reset their phone because of your flawed update? It’s the worst yet. Not being able to reply to a text without closing messages and reopening it.... agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again. user: I️ went to the Apple store. And they had me reset my overall settings, hoping it would fix the keyboard. That didn’t help. They recommended a hard reset. I’d rather not. I’m seeing this random “I️” issue pop up on other people’s texts as well out of nowhere. “I️” = I Please see my pictures in the original tweet. Also. My phone keeps freezing. agent: Thanks for keeping us updated. Are you running iOS 11.1? Meet us over in DM with more details, and we’ll work there. ### Response: Update to the phone means customer cannot reply to messages without first closing them and the apple store he went to couldn't solve it and recommended a hard reset. Offers to take the issue into DM to work with the customer to solve the problem.

user: This is how customer are harrassdd in India.even after porting for 6 mnths,they will take legal action.they have time for this and bigger fraudster are not targated.agencies please look into it agent: Sorry for the trouble caused, as checked, there is some outstanding amount to be payable on your account, we request you to please clear the sme. user: I have called the number mentioned in sms, and it was conveyed to me that this number is permanently closed. Can u please educate yoir system and guys? I have requested to close this account 4 months back and still i am being charged? How ethical it is to scare customers for 2611/- ? Is this is how customer care works? Its mental harrassment agent: Sorry for the inconvenience cased to you. As checked, there is outstainding on your account and your number is temporarily disconnected. And as checked, there is no deactivation request on your account. We request you to clear outstanding. (1/2) We request you to clear outstanding on your account. Please visit the nearest Idea store. You can locate the nearest My Idea store on this link Regards, Ganesh (2/2) user: Ganesh, your systems may not be correct.if no. Is disconnected,why i am beig charged? This number is ported. Please check status agent: We are sorry for the inconvenience caused to you. As checked you number is barred due to nonpayment the number is temporarily is disconnected. Hence request you to visit nearest Idea store for disconnection after clearing the outstanding amount.

Customer is complaining about that they are requested to close this account 4 months back and still i am being charged. Agent request to visit nearest idea store for disconnection after clearing the outstanding amount.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: This is how customer are harrassdd in India.even after porting for 6 mnths,they will take legal action.they have time for this and bigger fraudster are not targated.agencies please look into it agent: Sorry for the trouble caused, as checked, there is some outstanding amount to be payable on your account, we request you to please clear the sme. user: I have called the number mentioned in sms, and it was conveyed to me that this number is permanently closed. Can u please educate yoir system and guys? I have requested to close this account 4 months back and still i am being charged? How ethical it is to scare customers for 2611/- ? Is this is how customer care works? Its mental harrassment agent: Sorry for the inconvenience cased to you. As checked, there is outstainding on your account and your number is temporarily disconnected. And as checked, there is no deactivation request on your account. We request you to clear outstanding. (1/2) We request you to clear outstanding on your account. Please visit the nearest Idea store. You can locate the nearest My Idea store on this link Regards, Ganesh (2/2) user: Ganesh, your systems may not be correct.if no. Is disconnected,why i am beig charged? This number is ported. Please check status agent: We are sorry for the inconvenience caused to you. As checked you number is barred due to nonpayment the number is temporarily is disconnected. Hence request you to visit nearest Idea store for disconnection after clearing the outstanding amount. ### Response: Customer is complaining about that they are requested to close this account 4 months back and still i am being charged. Agent request to visit nearest idea store for disconnection after clearing the outstanding amount.

user: I have internet connection but am receiving a CE-33992-6 error code when trying to log in. All of my games are locked. someone recently stole my account & I got it back instantly but these were the same problems I was facing last time beforehand agent: Sorry to know that. Please power cycle your network devices and try again, steps here: user: I have tried this a few times and am getting no results ☹️ agent: Please go to Safe Mode and select Restore Default Settings. Steps here: user: I did this and was able to log in but now I am getting a NP-34953-4 error when trying to activate my PS4 as the primary console I cannot access any of my downloaded content without activating the PS4 but everything was fine on Monday night please help agent: That's odd. Have you made sure that your account isn't already activated as the primary on your console? user: Yes I can't imagine it is bc it keeps telling me I have to activate it to play my games agent: No worries! For assistance with deactivating your consoles remotely, please refer to the following link:

Customer complaining about his network connection and getting error code and some of his games are locked. Agent suggest to power cycle his network devices and suggests to deactivate his consoles remotely and try using URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have internet connection but am receiving a CE-33992-6 error code when trying to log in. All of my games are locked. someone recently stole my account & I got it back instantly but these were the same problems I was facing last time beforehand agent: Sorry to know that. Please power cycle your network devices and try again, steps here: user: I have tried this a few times and am getting no results ☹️ agent: Please go to Safe Mode and select Restore Default Settings. Steps here: user: I did this and was able to log in but now I am getting a NP-34953-4 error when trying to activate my PS4 as the primary console I cannot access any of my downloaded content without activating the PS4 but everything was fine on Monday night please help agent: That's odd. Have you made sure that your account isn't already activated as the primary on your console? user: Yes I can't imagine it is bc it keeps telling me I have to activate it to play my games agent: No worries! For assistance with deactivating your consoles remotely, please refer to the following link: ### Response: Customer complaining about his network connection and getting error code and some of his games are locked. Agent suggest to power cycle his network devices and suggests to deactivate his consoles remotely and try using URL.

user: Why doesn't web player ever work when I want it too agent: Hey Kayla! Can you tell us more about what's happening exactly? We'll see what we can suggest /NS user: Everything else works, it's just that the music won't play. agent: Got it. Are you getting any specific error messages? A screenshot would come in handy /NS user: Nope, nothing. agent: We appreciate the heads-up. Just to check, what operating system do you have installed on your computer? /MT user: Of course! It's Chrome OS. agent: Got it. Could you try clearing your browser's cookies/cache? We'd also suggest using an incognito/private window /MT user: Just did both of those, and it still doesn't play. It worked fine yesterday. agent: Hmm, that's odd. Can you try restarting your router? We'd also recommend trying different WiFi connections /MT user: Restarted it twice already and still nothing. Usually that tends to work. I have no other WiFi connections to connect too. agent: Could you DM us your account's email address or username? We'll take a look backstage /MT

The customer is complaining that music was not playing. The agent asked for a screenshot regarding the error and asks them to dm account email address or username.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why doesn't web player ever work when I want it too agent: Hey Kayla! Can you tell us more about what's happening exactly? We'll see what we can suggest /NS user: Everything else works, it's just that the music won't play. agent: Got it. Are you getting any specific error messages? A screenshot would come in handy /NS user: Nope, nothing. agent: We appreciate the heads-up. Just to check, what operating system do you have installed on your computer? /MT user: Of course! It's Chrome OS. agent: Got it. Could you try clearing your browser's cookies/cache? We'd also suggest using an incognito/private window /MT user: Just did both of those, and it still doesn't play. It worked fine yesterday. agent: Hmm, that's odd. Can you try restarting your router? We'd also recommend trying different WiFi connections /MT user: Restarted it twice already and still nothing. Usually that tends to work. I have no other WiFi connections to connect too. agent: Could you DM us your account's email address or username? We'll take a look backstage /MT ### Response: The customer is complaining that music was not playing. The agent asked for a screenshot regarding the error and asks them to dm account email address or username.

user: agent: Wow look at 10 year old son's Pendolino Pumpkin 😱 Be sure to send in your pumpkin designs! user: Hi vt help me please agent: How Alex? user: Can you please tell me what time the first train for laton buzzard to London morro agent: We don't cover that route user: I mean Milton Keynes agent: 03:30 with LM, and 06:26 with us user: Is ther a weight limit on suitcase agent: There's isn't as long as you can carry it yourself, Alex

Customer is enquiring about train timings and weight limit on his luggage. Agents informs that there is no weight limit on his lugguge unless its been carried by himself.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Wow look at 10 year old son's Pendolino Pumpkin 😱 Be sure to send in your pumpkin designs! user: Hi vt help me please agent: How Alex? user: Can you please tell me what time the first train for laton buzzard to London morro agent: We don't cover that route user: I mean Milton Keynes agent: 03:30 with LM, and 06:26 with us user: Is ther a weight limit on suitcase agent: There's isn't as long as you can carry it yourself, Alex ### Response: Customer is enquiring about train timings and weight limit on his luggage. Agents informs that there is no weight limit on his lugguge unless its been carried by himself.

user: the spam coming to my Outlook inbox is increasing no matter how much I report or block. agent: Hi, Raquel. Let's check this. Are you using the Outlook app or via web browser? user: web browser agent: Thank you for the info. We suggest changing the level of protection in the Junk Email Filter: Hi, Raquel. Just doing a follow-up on your case. Are you still experiencing the issue with the spam? Hello, Raquel. Let us know on how we can improve our support here: Thank you! user: yes I am. I tried & I couldn't find any settings in for spam. Also I get legitimate e-mails in my junk mail folder. agent: You may check this link for an alternative way on how to manage your email spams: Keep us notified. How did everything work out? Following up with you to see if your issue got resolved? We’d love to hear back from you about your experience with us! Please let us know here:

Customer is complaining that even after reporting and blocking, the spam is increasing in their outlook inbox. Agent provides an URL where they can check for an alternative way to manage their email spams.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the spam coming to my Outlook inbox is increasing no matter how much I report or block. agent: Hi, Raquel. Let's check this. Are you using the Outlook app or via web browser? user: web browser agent: Thank you for the info. We suggest changing the level of protection in the Junk Email Filter: Hi, Raquel. Just doing a follow-up on your case. Are you still experiencing the issue with the spam? Hello, Raquel. Let us know on how we can improve our support here: Thank you! user: yes I am. I tried & I couldn't find any settings in for spam. Also I get legitimate e-mails in my junk mail folder. agent: You may check this link for an alternative way on how to manage your email spams: Keep us notified. How did everything work out? Following up with you to see if your issue got resolved? We’d love to hear back from you about your experience with us! Please let us know here: ### Response: Customer is complaining that even after reporting and blocking, the spam is increasing in their outlook inbox. Agent provides an URL where they can check for an alternative way to manage their email spams.

user: what does 'receipt required for checkin' mean when trying to check in with your app? agent: Hi Dan, I would just recommend taking your card used for payment along with the confirmation. Have a great flight! user: I paid with points. It doesn't let me check in even. agent: When paying with points, you should still have a confirmation that totals the taxes you have paid. If you can DM your booking details through, I can certainly take a look for you🙂 user: It's an error on the check-in. How can I show a receipt to a mobile check in? Your IT dept constantly let you down. agent: Sorry Dan, I thought it had to be produced at check in, I didn't realise this was the main issue. In honesty this isn't something we can alter here so you will need to check in at the airport. Sorry for any inconvenience on this occasion user: There has been endless inconvenience with this booking. Very disappointing agent: You would be welcome to leave some feedback and someone will get back to you about the issues you have faced

Customer enquired about check-in issue. Agent updated to give some feedback and they will get back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what does 'receipt required for checkin' mean when trying to check in with your app? agent: Hi Dan, I would just recommend taking your card used for payment along with the confirmation. Have a great flight! user: I paid with points. It doesn't let me check in even. agent: When paying with points, you should still have a confirmation that totals the taxes you have paid. If you can DM your booking details through, I can certainly take a look for you🙂 user: It's an error on the check-in. How can I show a receipt to a mobile check in? Your IT dept constantly let you down. agent: Sorry Dan, I thought it had to be produced at check in, I didn't realise this was the main issue. In honesty this isn't something we can alter here so you will need to check in at the airport. Sorry for any inconvenience on this occasion user: There has been endless inconvenience with this booking. Very disappointing agent: You would be welcome to leave some feedback and someone will get back to you about the issues you have faced ### Response: Customer enquired about check-in issue. Agent updated to give some feedback and they will get back.

user: yo, Im trying to subscribe to your managed WordPress plan but the load just won't finish😂 agent: I am sorry to hear you are having trouble. What is the domain name used to open service? user: Its sobari-dahz(dot)com (owned before service) agent: Thank you, we will take a look and attempt to get the order processed. user: Let me know when you found a solution. Thx agent: Thank you for your patience the order is still be pending someone from our Sales should be in contact with instructions on how to proceed. user: K.thanks Hi seems my order processed twice (different order#no) please cancel one of them because its the same agent: Hello! We'd be happy to remove the additional order. Please contact our support so that we can assist further.

The customer says that he is trying to subscribe to WordPress plan but the load isn't getting finished and adds that his order processed twice with different order numbers and requests cancel one of them. The agent asks for the domain name used to open service and informs that they will take a look and attempt to place the order and adds that they will remove the additional order.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: yo, Im trying to subscribe to your managed WordPress plan but the load just won't finish😂 agent: I am sorry to hear you are having trouble. What is the domain name used to open service? user: Its sobari-dahz(dot)com (owned before service) agent: Thank you, we will take a look and attempt to get the order processed. user: Let me know when you found a solution. Thx agent: Thank you for your patience the order is still be pending someone from our Sales should be in contact with instructions on how to proceed. user: K.thanks Hi seems my order processed twice (different order#no) please cancel one of them because its the same agent: Hello! We'd be happy to remove the additional order. Please contact our support so that we can assist further. ### Response: The customer says that he is trying to subscribe to WordPress plan but the load isn't getting finished and adds that his order processed twice with different order numbers and requests cancel one of them. The agent asks for the domain name used to open service and informs that they will take a look and attempt to place the order and adds that they will remove the additional order.

user: can you help friends pc had win 7 free upgrade to win 10 . win 10 has died we need to reinstall but no cd key help agent: Hi, Jereth! We're here to help. With regard to your inquiry, we suggest that you check this link: user: we dont know if she has a ms account linked so we dont know if the lisence is valid shell be reformatting and reinstalling 7 to 10 Windows seems locked mid install. Wont let us start over and reformat disc nor proceede past the initial start screen agent: That's strange. Did you get any error messages when you try to install? Is she using a Microsoft account to login? user: Im reporting what shes telling me she tried to repair windows now itsclocked mid install I meed to know what forces it to only pwrmit upgrade not reinstall agent: To help your friend to address this issue, we suggest that you see this link: We hope that everything is working fine now. Share us your thoughts about our support here:

Customer is complaining that his friends pc and had won 7 free upgrade to win 10 but as died they need to reinstall but no CD key help. Agent updated that to help his friend to resolve issue the address and suggest that to see the link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can you help friends pc had win 7 free upgrade to win 10 . win 10 has died we need to reinstall but no cd key help agent: Hi, Jereth! We're here to help. With regard to your inquiry, we suggest that you check this link: user: we dont know if she has a ms account linked so we dont know if the lisence is valid shell be reformatting and reinstalling 7 to 10 Windows seems locked mid install. Wont let us start over and reformat disc nor proceede past the initial start screen agent: That's strange. Did you get any error messages when you try to install? Is she using a Microsoft account to login? user: Im reporting what shes telling me she tried to repair windows now itsclocked mid install I meed to know what forces it to only pwrmit upgrade not reinstall agent: To help your friend to address this issue, we suggest that you see this link: We hope that everything is working fine now. Share us your thoughts about our support here: ### Response: Customer is complaining that his friends pc and had won 7 free upgrade to win 10 but as died they need to reinstall but no CD key help. Agent updated that to help his friend to resolve issue the address and suggest that to see the link.

user: shouldn’t that be ‘fewer’? #English #language #grammarnazi agent: Hi Nick, sorry can you elaborate where you think fewer should be? I can log your feedback, back to our suppliers? Thank you - Brooke user: ‘Fewer than 100 calories’ agent: Hi Nick, are you referring to the " less than 100 calories per bag? If you look at the guidelines at the bottom of the pack you will see 90 calories. This is as far as I can see on the picture you have provided. Ty, Andy user: Yes. The issue is that 'less than 100 calories' is bad grammar, it should be 'fewer than 100 calories' as far as I know. The fact that there are 90 calories is irrelevant! agent: Hi Nick. Sorry for the confusion there. I totally agree "less than" is incorrect. Perhaps "Under 100 calories" would be another option. Can you just send me the bar code for the item? That way I can get this logged. Thanks - Cameron user: Thanks! agent: Thanks, Nick! :) Have a good evening. - Aisha

Customer is asking saying about the less then 100 calories is irrelevant. Agent asks to send the bar code.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: shouldn’t that be ‘fewer’? #English #language #grammarnazi agent: Hi Nick, sorry can you elaborate where you think fewer should be? I can log your feedback, back to our suppliers? Thank you - Brooke user: ‘Fewer than 100 calories’ agent: Hi Nick, are you referring to the " less than 100 calories per bag? If you look at the guidelines at the bottom of the pack you will see 90 calories. This is as far as I can see on the picture you have provided. Ty, Andy user: Yes. The issue is that 'less than 100 calories' is bad grammar, it should be 'fewer than 100 calories' as far as I know. The fact that there are 90 calories is irrelevant! agent: Hi Nick. Sorry for the confusion there. I totally agree "less than" is incorrect. Perhaps "Under 100 calories" would be another option. Can you just send me the bar code for the item? That way I can get this logged. Thanks - Cameron user: Thanks! agent: Thanks, Nick! :) Have a good evening. - Aisha ### Response: Customer is asking saying about the less then 100 calories is irrelevant. Agent asks to send the bar code.

user: anybody else trying to buy music and it not letting you?? ? agent: You've come to the right place for help! We don't want you to miss out on your favorite music. We can help! Can you tell us what's happening specifically? user: I search up a song click ‘buy’ type in my password and then it makes me do it like a billon more times and sometimes works sometimes doesn’t iPhone 6s Honestly I think it’s just like a malfunction and like is a bug that needs fixed maybe you could look into it? agent: Thanks for clarifying further for us. We’d like to continue looking into this. Does this only happen in the iTunes Store app? Are you able to sign into our Apple ID website without any issues? Here is the link for that: user: Yea it only happens in the iTunes app, and I’m able to sign in with 0 problems agent: If you restart the device, does the behavior continue? DM us the results.

The customer wants to buy music but he is unable to do and he says that if he search up a song, click 'buy', type in password and then it makes him do it several times. The agent asks whether that happens only in the iTunes Store app, whether the customer is able to sign into their Apple ID website without any issues and asks to DM the result after trying to restart the device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: anybody else trying to buy music and it not letting you?? ? agent: You've come to the right place for help! We don't want you to miss out on your favorite music. We can help! Can you tell us what's happening specifically? user: I search up a song click ‘buy’ type in my password and then it makes me do it like a billon more times and sometimes works sometimes doesn’t iPhone 6s Honestly I think it’s just like a malfunction and like is a bug that needs fixed maybe you could look into it? agent: Thanks for clarifying further for us. We’d like to continue looking into this. Does this only happen in the iTunes Store app? Are you able to sign into our Apple ID website without any issues? Here is the link for that: user: Yea it only happens in the iTunes app, and I’m able to sign in with 0 problems agent: If you restart the device, does the behavior continue? DM us the results. ### Response: The customer wants to buy music but he is unable to do and he says that if he search up a song, click 'buy', type in password and then it makes him do it several times. The agent asks whether that happens only in the iTunes Store app, whether the customer is able to sign into their Apple ID website without any issues and asks to DM the result after trying to restart the device.

user: Updated my phone now Siri randomly comes on & music randomly stops playing. Fix it! agent: We want to be sure that you can use Siri and listen to your music as you'd expect. Which music app are you using? Are you connected to any Bluetooth devices when you experience this behavior? user: Apple Music & Spotify. Connected via apple head phones. No Bluetooth devices agent: OK, to help us isolate the issue, do you experience the same behavior when you don't have headphones connected? user: No only when headphones connected agent: It sounds simplistic, but have you tried powering off your iPhone completely and restarting? If not, give that a try and let us know if that helps. user: Tried restarting, Siri still randomly coming on, music stops playing randomly agent: Do you have a different pair of headphones you could use to test with? Does the same issue occur? Please DM us your answer.

Customer is complaining about music randomly stops playing. Agent updated that if the pair of headphones could use to test with and if the same issue occur then DM us your answer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Updated my phone now Siri randomly comes on & music randomly stops playing. Fix it! agent: We want to be sure that you can use Siri and listen to your music as you'd expect. Which music app are you using? Are you connected to any Bluetooth devices when you experience this behavior? user: Apple Music & Spotify. Connected via apple head phones. No Bluetooth devices agent: OK, to help us isolate the issue, do you experience the same behavior when you don't have headphones connected? user: No only when headphones connected agent: It sounds simplistic, but have you tried powering off your iPhone completely and restarting? If not, give that a try and let us know if that helps. user: Tried restarting, Siri still randomly coming on, music stops playing randomly agent: Do you have a different pair of headphones you could use to test with? Does the same issue occur? Please DM us your answer. ### Response: Customer is complaining about music randomly stops playing. Agent updated that if the pair of headphones could use to test with and if the same issue occur then DM us your answer.

user: still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web... agent: Hi Jack, we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 staff have now been updated so any queries they'll be happy to help you. 2/2 user: Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona! agent: Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon. user: Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable. agent: We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue.

Customer is complaining about the app with no updates about travel. Agent updated that they are working on the source transport to VCE and they will advise once it has been confirmed and also updated that there are in touch with airport manager to resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web... agent: Hi Jack, we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 staff have now been updated so any queries they'll be happy to help you. 2/2 user: Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona! agent: Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon. user: Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable. agent: We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue. ### Response: Customer is complaining about the app with no updates about travel. Agent updated that they are working on the source transport to VCE and they will advise once it has been confirmed and also updated that there are in touch with airport manager to resolve the issue.

user: I'm in the running to win British Airways Venice flights thanks to #competition #giveaway #FlyBA agent: We would love to have you back! user: I'll be on board tomorrow :) agent: Wonderful. We can't wait to welcome you on board then. user: I can't check in. App says there is no ticket number. Despite having picked seat etc I have never received an email receipt for the booking agent: I'm sorry to hear you're having difficulty checking in. Can you DM us your booking ref, email address and telephone number so that 1/2 2/2 we can look at this for you? user: Hi I have messaged you, thanks Many thanks for sorting this out :) agent: No problem, William. You know where we are if we can help with anything else.

The customer says that he is in the running to win British Airways Venice flights but the app says there is no ticket number and adds that he have never received an email receipt for the booking. The agent apologises since the customer is facing difficulty in Checking in and asks to DM the booking ref, email address and telephone number to assist further.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm in the running to win British Airways Venice flights thanks to #competition #giveaway #FlyBA agent: We would love to have you back! user: I'll be on board tomorrow :) agent: Wonderful. We can't wait to welcome you on board then. user: I can't check in. App says there is no ticket number. Despite having picked seat etc I have never received an email receipt for the booking agent: I'm sorry to hear you're having difficulty checking in. Can you DM us your booking ref, email address and telephone number so that 1/2 2/2 we can look at this for you? user: Hi I have messaged you, thanks Many thanks for sorting this out :) agent: No problem, William. You know where we are if we can help with anything else. ### Response: The customer says that he is in the running to win British Airways Venice flights but the app says there is no ticket number and adds that he have never received an email receipt for the booking. The agent apologises since the customer is facing difficulty in Checking in and asks to DM the booking ref, email address and telephone number to assist further.

user: Why am I not on the First Class upgrade request list on my flights tomorrow, just Comfort? H5C7JU agent: Hi, Justin. It looks like the complimentary upgrade was not selected. I have just added you to the First Class waitlist for your eligible flight. *ALA user: Thank you. I see it was added for MSP to DCA, but not SEA to MSP. Appreciate the help. agent: You are more than welcome! *TAS user: Any reason they didn’t auto populate? They’re selected in my profile preferences. agent: I am uncertain as to why your preference did not automatically populate. *TAS user: No worries. Am I setup on the First Class upgrade list for SEA to MSP? Only see it for the 3rd and final let to DCA. agent: Hello. Please allow me one moment to research this. Thanks. *ATJ

Customer is enquiring about why he is not listed for first class upgrade. Agent informed that they just added to first class wait list for his eligible flight.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why am I not on the First Class upgrade request list on my flights tomorrow, just Comfort? H5C7JU agent: Hi, Justin. It looks like the complimentary upgrade was not selected. I have just added you to the First Class waitlist for your eligible flight. *ALA user: Thank you. I see it was added for MSP to DCA, but not SEA to MSP. Appreciate the help. agent: You are more than welcome! *TAS user: Any reason they didn’t auto populate? They’re selected in my profile preferences. agent: I am uncertain as to why your preference did not automatically populate. *TAS user: No worries. Am I setup on the First Class upgrade list for SEA to MSP? Only see it for the 3rd and final let to DCA. agent: Hello. Please allow me one moment to research this. Thanks. *ATJ ### Response: Customer is enquiring about why he is not listed for first class upgrade. Agent informed that they just added to first class wait list for his eligible flight.

user: my has still been down since morning. Any idea how to fix it? ? agent: We'd love to help you enjoy your Music. What's going on? What iOS version are you on? user: The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS agent: Were there any changes prior to this? Does this happen on and off Wi-Fi? user: No, no changes at all. It only happens when the WiFi is off agent: Do any other applications have problems using the cellular connection? In Settings > Music is Cellular Data on? user: No other apps have any problems + I don’t use cellular date & it’s always been off agent: This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber? user: Yes of course for more than 2 yrs. my last payment was on the 30th of October agent: Were you able to use Apple Music over cellular in the past? Let us know in DM using this link:

Customer is complaining that he is unable to play songs in Apple music and has subscribed to the service for more than 2 years. Agent wants to know if the customer is using Wi-Fi or cellular data and whether the customer faced this issue in the past.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my has still been down since morning. Any idea how to fix it? ? agent: We'd love to help you enjoy your Music. What's going on? What iOS version are you on? user: The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS agent: Were there any changes prior to this? Does this happen on and off Wi-Fi? user: No, no changes at all. It only happens when the WiFi is off agent: Do any other applications have problems using the cellular connection? In Settings > Music is Cellular Data on? user: No other apps have any problems + I don’t use cellular date & it’s always been off agent: This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber? user: Yes of course for more than 2 yrs. my last payment was on the 30th of October agent: Were you able to use Apple Music over cellular in the past? Let us know in DM using this link: ### Response: Customer is complaining that he is unable to play songs in Apple music and has subscribed to the service for more than 2 years. Agent wants to know if the customer is using Wi-Fi or cellular data and whether the customer faced this issue in the past.

user: Are you ever going to fix searches to the Caribbean.It's been broken from CLE since the SUMMER!HELP!I just want to book travel agent: We're so sorry for the trouble, Beth. Feel free to reach out over the phone at 800-I-FLY-SWA if we can help w/ the booking! user: It's been 4 months-is there someone I can email about getting this fixed? I shouldn't have to call to scope out caribbean vacays from CLE agent: Beth, we aren't returning the same error from our end. Have you tried a different browser or searching by our "Flexible Dates" tool? user: Yes I've tried 4 diff computers in 2 diff locations using Chrome, Firefox & IE. I'm perplexed as to how you aren't having an issue-send link agent: Beth, can you give it another try using this link: user: Is there a way to make the layover time frame in between longer to give more flight options? agent: Were you able to view our routes? Please know it's necessary to book an established route. We hope to meet your travel needs. user: What is an established route? Can SW merge 2 flights (CLE-FLL-FLL-PLS) on the route to acct for layovers so we don't have to recheck luggage agent: Our established routes are able to be viewed on Regrettably, we're unable to create a point-to-point booking. user: There's more availability with the 2 sep flights as compared to the # hr connection time SW searches-we're willing to do longer connection How many hours bw flights does SW max out for layovers in searches? 4? agent: Layover time depends on the flight routing. Again, if we can help with the booking, feel free to reach out to us over the phone.

Here customer is unable to book a flight and taking help. Agent note down the details and tries to help him out to give him proper solution.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Are you ever going to fix searches to the Caribbean.It's been broken from CLE since the SUMMER!HELP!I just want to book travel agent: We're so sorry for the trouble, Beth. Feel free to reach out over the phone at 800-I-FLY-SWA if we can help w/ the booking! user: It's been 4 months-is there someone I can email about getting this fixed? I shouldn't have to call to scope out caribbean vacays from CLE agent: Beth, we aren't returning the same error from our end. Have you tried a different browser or searching by our "Flexible Dates" tool? user: Yes I've tried 4 diff computers in 2 diff locations using Chrome, Firefox & IE. I'm perplexed as to how you aren't having an issue-send link agent: Beth, can you give it another try using this link: user: Is there a way to make the layover time frame in between longer to give more flight options? agent: Were you able to view our routes? Please know it's necessary to book an established route. We hope to meet your travel needs. user: What is an established route? Can SW merge 2 flights (CLE-FLL-FLL-PLS) on the route to acct for layovers so we don't have to recheck luggage agent: Our established routes are able to be viewed on Regrettably, we're unable to create a point-to-point booking. user: There's more availability with the 2 sep flights as compared to the # hr connection time SW searches-we're willing to do longer connection How many hours bw flights does SW max out for layovers in searches? 4? agent: Layover time depends on the flight routing. Again, if we can help with the booking, feel free to reach out to us over the phone. ### Response: Here customer is unable to book a flight and taking help. Agent note down the details and tries to help him out to give him proper solution.

user: paid for 3 extra leg room seats and reserved a bulkhead seat for a baby from Orlando to Gatwick and have been given regular seats and told to complain when get home even though we need the leg room! Great service 👏 #useless #takeyourmoney agent: I'm sorry to hear about the extra legroom seats Michael. Bulkhead seats are always on request. Were you given an explanation user: We had reserved bulkhead both journeys and have not been given it however on the way out a family of 4 had bulkhead with 1 child. We were given no explanation just told to complain when got home. We paid for something we need and instead will be cramped for 8 hours now! Thanks! ! agent: Bulkhead seats aren't pre-booked Michael they are only on request. Do you mean exit seats? user: We were told they can’t be guaranteed as other children and disabled may need but a family had whole row with only 1 child. However as stated we PAID for 3 extra leg room seats which we have not been given! agent: The cost should be refunded to you. I'm really sorry but seating is something that can change from time to time. user: So if I booked 1st class there’s a chance I could be seated in economy? Same difference Iv paid for extra leg room because we need it! Surely you know how many extra leg room seats there are and how many have been purchased! agent: There's lots of different reasons seats in your cabin can change. It isn't something we can guarantee 100%

Customer is complaining that they were denied from having extra leg room seats without any explanation. Agent states that there are lots of different reasons for changing the seats in a cabin and assures that the costs would be refunded.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: paid for 3 extra leg room seats and reserved a bulkhead seat for a baby from Orlando to Gatwick and have been given regular seats and told to complain when get home even though we need the leg room! Great service 👏 #useless #takeyourmoney agent: I'm sorry to hear about the extra legroom seats Michael. Bulkhead seats are always on request. Were you given an explanation user: We had reserved bulkhead both journeys and have not been given it however on the way out a family of 4 had bulkhead with 1 child. We were given no explanation just told to complain when got home. We paid for something we need and instead will be cramped for 8 hours now! Thanks! ! agent: Bulkhead seats aren't pre-booked Michael they are only on request. Do you mean exit seats? user: We were told they can’t be guaranteed as other children and disabled may need but a family had whole row with only 1 child. However as stated we PAID for 3 extra leg room seats which we have not been given! agent: The cost should be refunded to you. I'm really sorry but seating is something that can change from time to time. user: So if I booked 1st class there’s a chance I could be seated in economy? Same difference Iv paid for extra leg room because we need it! Surely you know how many extra leg room seats there are and how many have been purchased! agent: There's lots of different reasons seats in your cabin can change. It isn't something we can guarantee 100% ### Response: Customer is complaining that they were denied from having extra leg room seats without any explanation. Agent states that there are lots of different reasons for changing the seats in a cabin and assures that the costs would be refunded.

user: my xbox won't turn on. Power Supply blinks orange and white. Bought new supply same thing. What now agent: Hi there! Let's have you try the steps in the guide here: to help resolve this issue. user: already tried that another support page says light blinking indicates power supply failure buy new one which I did but it new supply blinks So is xbox cause of fault not the power supply agent: Just to be sure, are you using a power strip with the console? user: I was but tested without it also agent: We would recommend never using a power strip or surge protector with the console as it will 1 cause issues. Can you test a third power supply to be sure it is not the console? 2 user: I don't want to purchase a 3rd supply. What's the likely hood the xbox is killing the power supply? agent: Are you able to test that at a local game store or at a friend's house? If you are 1 unable to or those steps do not work you can set up a repair using this link 2 user: What's a repair likely to cost as a maximum? agent: We would not be able to speculate on that as it would depend on warranty and 1 region. But, the link we shared should give you more info once your console is registered. 2

Customer is complaining that their xbox is not turning on and power supply blinks orange and white. Agent recommends never to use power strip or surge protector with the console, and also shares a link which will help the customer to give more information once their console is registered.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my xbox won't turn on. Power Supply blinks orange and white. Bought new supply same thing. What now agent: Hi there! Let's have you try the steps in the guide here: to help resolve this issue. user: already tried that another support page says light blinking indicates power supply failure buy new one which I did but it new supply blinks So is xbox cause of fault not the power supply agent: Just to be sure, are you using a power strip with the console? user: I was but tested without it also agent: We would recommend never using a power strip or surge protector with the console as it will 1 cause issues. Can you test a third power supply to be sure it is not the console? 2 user: I don't want to purchase a 3rd supply. What's the likely hood the xbox is killing the power supply? agent: Are you able to test that at a local game store or at a friend's house? If you are 1 unable to or those steps do not work you can set up a repair using this link 2 user: What's a repair likely to cost as a maximum? agent: We would not be able to speculate on that as it would depend on warranty and 1 region. But, the link we shared should give you more info once your console is registered. 2 ### Response: Customer is complaining that their xbox is not turning on and power supply blinks orange and white. Agent recommends never to use power strip or surge protector with the console, and also shares a link which will help the customer to give more information once their console is registered.

user: The Moto Z2's are garbage and you know it. Why did you sell me two of them?! agent: Have we done any trouble shooting to fix the issue? user: Tried, yes. Succeeded, no. agent: Have you done a factory reset or gotten new SIM cards? user: Haven't gotten new SIM cards. Are you eluding that 2 new SIMs are faulty? agent: You've gone through trouble shooting steps and nothing have worked, try a new SIM card before the extreme of a factory reset. You've gone through trouble shooting steps and trying a new SIM card might help. user: I'm pretty sure it's the Moto Z2's. They're an $800 paperweight. agent: Let our repair reps take a look at it.

The customer is complaining that their moto z2 was not at all good and not functioning. The agent responded and told repair reps to take a look at it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: The Moto Z2's are garbage and you know it. Why did you sell me two of them?! agent: Have we done any trouble shooting to fix the issue? user: Tried, yes. Succeeded, no. agent: Have you done a factory reset or gotten new SIM cards? user: Haven't gotten new SIM cards. Are you eluding that 2 new SIMs are faulty? agent: You've gone through trouble shooting steps and nothing have worked, try a new SIM card before the extreme of a factory reset. You've gone through trouble shooting steps and trying a new SIM card might help. user: I'm pretty sure it's the Moto Z2's. They're an $800 paperweight. agent: Let our repair reps take a look at it. ### Response: The customer is complaining that their moto z2 was not at all good and not functioning. The agent responded and told repair reps to take a look at it.

user: How do I go about filling a claim for my luggage that was damaged during the flight home that I paid an extra $100 for. agent: Hi, Beth, I'm very sorry to see this. You would need to bring the damaged bag to the Baggage Service Office within 24hours of your... 1/2 ...flight for a Domestic flight and within 7 days if it was an International flight. *TRR 2/2 user: Ok I'll bring it back to the airport today. Do I need to bring anything else with it agent: Just bring the bag and your boarding pass for the arrival to the baggage service office. *TMS user: Thank you agent: You are very welcome Beth. Have a good day. *TMS

Customer wants to know how he can fill the claim for luggage that was damaged in the flight. Agent asked the customer to bring the damage luggage to the baggage service office.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How do I go about filling a claim for my luggage that was damaged during the flight home that I paid an extra $100 for. agent: Hi, Beth, I'm very sorry to see this. You would need to bring the damaged bag to the Baggage Service Office within 24hours of your... 1/2 ...flight for a Domestic flight and within 7 days if it was an International flight. *TRR 2/2 user: Ok I'll bring it back to the airport today. Do I need to bring anything else with it agent: Just bring the bag and your boarding pass for the arrival to the baggage service office. *TMS user: Thank you agent: You are very welcome Beth. Have a good day. *TMS ### Response: Customer wants to know how he can fill the claim for luggage that was damaged in the flight. Agent asked the customer to bring the damage luggage to the baggage service office.

user: It's been 3 days I have been waiting for my services, none of UR executives were able to listen or solve the issue. agent: Sorry for trouble. Request no. C1-100743221788 is under process for market move concern and will be sorted asap. Regards, Vicky user: How long is this going to take., How many days u guys need to activate 2 SIM cards. tnx 4 reply, appologies won't solve d probs. I need immediate response. agent: Request you to share the two Idea number, so that we can assist you better. Regards, Vicky user: Sent you both the mobile no.s ., expecting fruitful result at earliest agent: Sorry we gave you a chance of being upset with the services. We are working on your concern, please bear us for sometime. user: I think i have beared enough for ur services n responses. PFA Realised, My biggest mistake is still being with idea. agent: Sorry, you had to go through this. As checked both the Idea numbers shared by you are active from our end. user: I request u to learn the situation completely. agent: As checked your concern will get resolve by 21/10/2017,Please give us sometime. user: R u speqkinh about sim activations r corp - individual agent: As checked you number will get market moved ,Please wait till 21/10/2017. user: How does market moved helps me in making calls Can i get new SIM immediately activated with same no.s. I am left with no communication, not able to do financial transactions. Can't wait agent: We request you to visit My Idea store for duplicate sim.

Customer complains about the service where they are waiting to have a activation of 2 SIM cards. Agent requested to visit Idea store for duplicate sim.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: It's been 3 days I have been waiting for my services, none of UR executives were able to listen or solve the issue. agent: Sorry for trouble. Request no. C1-100743221788 is under process for market move concern and will be sorted asap. Regards, Vicky user: How long is this going to take., How many days u guys need to activate 2 SIM cards. tnx 4 reply, appologies won't solve d probs. I need immediate response. agent: Request you to share the two Idea number, so that we can assist you better. Regards, Vicky user: Sent you both the mobile no.s ., expecting fruitful result at earliest agent: Sorry we gave you a chance of being upset with the services. We are working on your concern, please bear us for sometime. user: I think i have beared enough for ur services n responses. PFA Realised, My biggest mistake is still being with idea. agent: Sorry, you had to go through this. As checked both the Idea numbers shared by you are active from our end. user: I request u to learn the situation completely. agent: As checked your concern will get resolve by 21/10/2017,Please give us sometime. user: R u speqkinh about sim activations r corp - individual agent: As checked you number will get market moved ,Please wait till 21/10/2017. user: How does market moved helps me in making calls Can i get new SIM immediately activated with same no.s. I am left with no communication, not able to do financial transactions. Can't wait agent: We request you to visit My Idea store for duplicate sim. ### Response: Customer complains about the service where they are waiting to have a activation of 2 SIM cards. Agent requested to visit Idea store for duplicate sim.

user: My #FIOS bill just increased 44% Why? I got no notice, just a higher bill. agent: We understand the frustration. Do you have access to your last bill? We need to check it to see if some discounts expired. user: I just looked at last month's bill and it said that discounts expired. I thought $68/month was the regular price for lowest speed service. $98 per month is more than I want to pay for lowest speed service. I need to check the competition. agent: Ok, would you like to speak to one of our billing specialist to check your bill. user: Yes, I would. agent: Please follow and DM us.

Customer is complaining about 44% hike in the bill without any notice. Agent states that he would speak to one of their billing specialist.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My #FIOS bill just increased 44% Why? I got no notice, just a higher bill. agent: We understand the frustration. Do you have access to your last bill? We need to check it to see if some discounts expired. user: I just looked at last month's bill and it said that discounts expired. I thought $68/month was the regular price for lowest speed service. $98 per month is more than I want to pay for lowest speed service. I need to check the competition. agent: Ok, would you like to speak to one of our billing specialist to check your bill. user: Yes, I would. agent: Please follow and DM us. ### Response: Customer is complaining about 44% hike in the bill without any notice. Agent states that he would speak to one of their billing specialist.

user: I'm still waiting for my Iphone X. The case is here in front of me looking lonely and sad... Where is my phone agent: Hey Jack, what size and colour did you order? Can you also confirm the day and time it was placed please? user: I got a space grey 64gb Iphone X the saturday just gone agent: It's up to a 4 week wait for that model ordered at that time. We'll text and email as soon as it's been dispatched 👍 user: why so long? I can order a tooth pick from china and it would arrive quicker than that? This is £1k phone would u guys like to weigh in here? agent: The handset is hugely popular and is in massive demand, we'll get it out to you as soon as possible 👍 user: but if it's in such high demand why don't u stock more phones? u knew it was gonna be popular cause it has an logo on it i'm kidding i don't expect u to answer that. But u have to admit it's a good point agent: It depends on the stock we receive, Jack. We'll get all orders sent out as quickly as we possibly can.

Customer is complaining about the iPhone which has not yet delivered. Agent says all orders sent out as quickly as possibly can.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm still waiting for my Iphone X. The case is here in front of me looking lonely and sad... Where is my phone agent: Hey Jack, what size and colour did you order? Can you also confirm the day and time it was placed please? user: I got a space grey 64gb Iphone X the saturday just gone agent: It's up to a 4 week wait for that model ordered at that time. We'll text and email as soon as it's been dispatched 👍 user: why so long? I can order a tooth pick from china and it would arrive quicker than that? This is £1k phone would u guys like to weigh in here? agent: The handset is hugely popular and is in massive demand, we'll get it out to you as soon as possible 👍 user: but if it's in such high demand why don't u stock more phones? u knew it was gonna be popular cause it has an logo on it i'm kidding i don't expect u to answer that. But u have to admit it's a good point agent: It depends on the stock we receive, Jack. We'll get all orders sent out as quickly as we possibly can. ### Response: Customer is complaining about the iPhone which has not yet delivered. Agent says all orders sent out as quickly as possibly can.

user: hello Air asia please process my case number 00197387 & 00197126 immediately. Thanks agent: Thank you. Our sincerest apologies for the delay and inconvenience as the team is dealing with massive requests on refunds >>> and there is an internal issue which is causing the long delay. The team is doing their best >>> we've forwarded the case again to process will be updated as soon as possible once it's processed and completed.> Thank you very much for your patience. Thank-Sha user: Alright, thanks agent: You're most welcome and apologies for the delay with inconvenience caused.- mariya user: Why it's took so longgggggggggggggg agent: Hi there, appreciate can check your inbox. We have assisted you via DM. Thanks-Sha

Customer is requested to process his case number is 00197387. Agent informed that they having some internal issue which is causing delay and updated that they will informed once the case is processed and completed, Finally inform the customer that they will assist via DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello Air asia please process my case number 00197387 & 00197126 immediately. Thanks agent: Thank you. Our sincerest apologies for the delay and inconvenience as the team is dealing with massive requests on refunds >>> and there is an internal issue which is causing the long delay. The team is doing their best >>> we've forwarded the case again to process will be updated as soon as possible once it's processed and completed.> Thank you very much for your patience. Thank-Sha user: Alright, thanks agent: You're most welcome and apologies for the delay with inconvenience caused.- mariya user: Why it's took so longgggggggggggggg agent: Hi there, appreciate can check your inbox. We have assisted you via DM. Thanks-Sha ### Response: Customer is requested to process his case number is 00197387. Agent informed that they having some internal issue which is causing delay and updated that they will informed once the case is processed and completed, Finally inform the customer that they will assist via DM.

user: I cancelled a payment to a scammy listing, the seller won’t communicate, and now it says I need to pay now. help? agent: Hi Justin. We understand your concern, but if you have asked to cancel the transaction & the seller didn't approve it then you1/2 should go ahead with the payment. If something goes wrong, you still have our protection. Why do you want to cancel it? 2/2 user: The seller seems scammy. He won’t respond. The username is weird. It wasn’t shipped in the time frame. And he marked it as unpaid when I did I’ve sent the seller two messages and he didn’t respond to either. I really think this listing is a scam and you should look into it. I couldn’t request to cancel the transaction because it said I didn’t pay even though I did. The seller marked my order unpaid. agent: Hey Justin. Thanks for getting back to us. We have already sent a report the relevant team but remember you can report the 1/2 listing from the Report Item Link on the Page. However, you're still covered by our Buyer's Protection. Keep us posted.

Customer is complaining that they have cancelled a payment to a scammy listing the seller won't communicate and now it said they need to pay now. Agent updated him that they have already sent a report the relevant team .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I cancelled a payment to a scammy listing, the seller won’t communicate, and now it says I need to pay now. help? agent: Hi Justin. We understand your concern, but if you have asked to cancel the transaction & the seller didn't approve it then you1/2 should go ahead with the payment. If something goes wrong, you still have our protection. Why do you want to cancel it? 2/2 user: The seller seems scammy. He won’t respond. The username is weird. It wasn’t shipped in the time frame. And he marked it as unpaid when I did I’ve sent the seller two messages and he didn’t respond to either. I really think this listing is a scam and you should look into it. I couldn’t request to cancel the transaction because it said I didn’t pay even though I did. The seller marked my order unpaid. agent: Hey Justin. Thanks for getting back to us. We have already sent a report the relevant team but remember you can report the 1/2 listing from the Report Item Link on the Page. However, you're still covered by our Buyer's Protection. Keep us posted. ### Response: Customer is complaining that they have cancelled a payment to a scammy listing the seller won't communicate and now it said they need to pay now. Agent updated him that they have already sent a report the relevant team .

user: The fact that don’t put ‘super off peak’ options on self derived machines enrages me behind words. Making me pay £10 extra for absolutely no reason? Nooo buddy 👋🏼 #NoTicketForMe agent: Hello. Can you clarify what you mean please? Can you give details? Natalie user: On the self-service machines you’re never able to select ‘super off peak’ - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle agent: Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie user: No staff at the station and it’s on all ticket machines including Paddington agent: Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie user: Kemble x agent: Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie

Customer is complaining about the self service ticket machines which did not allow to select super off peak. Agent is requesting for the details about station, staff at the station and the journey to report it properly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: The fact that don’t put ‘super off peak’ options on self derived machines enrages me behind words. Making me pay £10 extra for absolutely no reason? Nooo buddy 👋🏼 #NoTicketForMe agent: Hello. Can you clarify what you mean please? Can you give details? Natalie user: On the self-service machines you’re never able to select ‘super off peak’ - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle agent: Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie user: No staff at the station and it’s on all ticket machines including Paddington agent: Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie user: Kemble x agent: Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie ### Response: Customer is complaining about the self service ticket machines which did not allow to select super off peak. Agent is requesting for the details about station, staff at the station and the journey to report it properly.

user: what's the points failure impacting trains around FIT? You guys have had better weeks haven't you.. And does the contribute to further discounts on my monthly season ticket or does it need to get worse yet? agent: Hi Tom, what journey are you making? Infrastructure faults would contribute to season ticket compensation yes. -Andy user: The trains going through FIT towards BRI Good to hear. #buildingagreaterwest agent: There are some signalling issues near Weston which has delayed 17:16 to Bristol on its inward journey. -Andy user: And are we fixed now? agent: Yes normal working has resumed but may be some residual delays because of congestion. -Andy user: Always a pleasure dealing with you. Here's to another discount for GWR's service! Thanks :-) #buildingagreaterwest Guys. And now we are waiting for a driver on the Westbury from Bristol temple meads? :-D Can anything go right for this greater west..? agent: Apologies for the late departure this evening, Tom. - Jordan

The customer asks what's the points failure impacting trains around FIT and asks whether it is fixed now. The agent asks what journey the customer was making and informs that infrastructure faults would contribute to season ticket compensation and adds that normal working has resumed now.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what's the points failure impacting trains around FIT? You guys have had better weeks haven't you.. And does the contribute to further discounts on my monthly season ticket or does it need to get worse yet? agent: Hi Tom, what journey are you making? Infrastructure faults would contribute to season ticket compensation yes. -Andy user: The trains going through FIT towards BRI Good to hear. #buildingagreaterwest agent: There are some signalling issues near Weston which has delayed 17:16 to Bristol on its inward journey. -Andy user: And are we fixed now? agent: Yes normal working has resumed but may be some residual delays because of congestion. -Andy user: Always a pleasure dealing with you. Here's to another discount for GWR's service! Thanks :-) #buildingagreaterwest Guys. And now we are waiting for a driver on the Westbury from Bristol temple meads? :-D Can anything go right for this greater west..? agent: Apologies for the late departure this evening, Tom. - Jordan ### Response: The customer asks what's the points failure impacting trains around FIT and asks whether it is fixed now. The agent asks what journey the customer was making and informs that infrastructure faults would contribute to season ticket compensation and adds that normal working has resumed now.

user: I can play several albums, including this one in Chrome, but the application won't play it agent: Hi there! Can you let us know the device, operating system, and Spotify version you're rocking? We'll see what we can suggest /JM user: I have an iMac El Capitan Version 10.11.6 Spotify version: 1.0.65.320.gac7a8e02 agent: Thanks! Can you try logging out, restarting your device, and logging back in? Let us know if that made a difference /JM user: Nope, still can't get the songs to play. agent: 1: Are you not able to play all the tracks in the album you're referring to? Also, could you fire over its URI? Just go to the... 2: album > 3 dots > Share > URI. We'll also need you to DM us your account's username or email address so we can further check some info /JM

Customer complaining that spotify cares application wont play. Agent is suggests to logging out and restart his device and and asking about his device and and operating system and also asking his to dm his account user name.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I can play several albums, including this one in Chrome, but the application won't play it agent: Hi there! Can you let us know the device, operating system, and Spotify version you're rocking? We'll see what we can suggest /JM user: I have an iMac El Capitan Version 10.11.6 Spotify version: 1.0.65.320.gac7a8e02 agent: Thanks! Can you try logging out, restarting your device, and logging back in? Let us know if that made a difference /JM user: Nope, still can't get the songs to play. agent: 1: Are you not able to play all the tracks in the album you're referring to? Also, could you fire over its URI? Just go to the... 2: album > 3 dots > Share > URI. We'll also need you to DM us your account's username or email address so we can further check some info /JM ### Response: Customer complaining that spotify cares application wont play. Agent is suggests to logging out and restart his device and and asking about his device and and operating system and also asking his to dm his account user name.

user: Hey why are there episodes of season 7 missing? agent: Episode 2 is unavailable at this time, but we've reached out to see if it may be possible to re-add it! user: Thank you for the response. Any idea on when it might be added? ? agent: We don't have a timeline to share, but rest assured we're working on it. Please keep the show in WL/My Stuff for updates. user: Thank you for the response Hi - any new developments on this agent: Sorry--still no updates quite yet, but we'll continue sharing the interest in seeing it re-added for the future! user: okay - so here is another issue that i have; i changed my service level to DISCONTINUE the live portion and drop it back down to the $7.99 version - i did this back in Sept and STILL seeing $40 charges for the live package - please move me back to $7.99 and refund last month. agent: Sorry to hear about this! Chat with us here: and we'll get this sorted out ASAP.

Customer enquired about the episodes of season 7 missing. Agent updated that episode 7 will try to checkout to re-add for the future.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey why are there episodes of season 7 missing? agent: Episode 2 is unavailable at this time, but we've reached out to see if it may be possible to re-add it! user: Thank you for the response. Any idea on when it might be added? ? agent: We don't have a timeline to share, but rest assured we're working on it. Please keep the show in WL/My Stuff for updates. user: Thank you for the response Hi - any new developments on this agent: Sorry--still no updates quite yet, but we'll continue sharing the interest in seeing it re-added for the future! user: okay - so here is another issue that i have; i changed my service level to DISCONTINUE the live portion and drop it back down to the $7.99 version - i did this back in Sept and STILL seeing $40 charges for the live package - please move me back to $7.99 and refund last month. agent: Sorry to hear about this! Chat with us here: and we'll get this sorted out ASAP. ### Response: Customer enquired about the episodes of season 7 missing. Agent updated that episode 7 will try to checkout to re-add for the future.

user: grapes bought on Saturday from Lincoln store... 🤔😔 agent: Hi there, oh no! Are they still in date? TY - George user: Yes George. Best before the 7th. F agent: Hi Faye, I'm really sorry that you found this in your grapes. I can understand your concerns. 1/4 Would you be able to return the product to the any of our Extra/Super/Metro store and they will log this for you and give you a refund. 2/4 Look forward to hearing back from you. Thanks - Mark 4/4 Can I also ask for your full name, address, a clear photo of the product barcode and the supplier code so I can log this on my end? 3/4

Customer is complaining about the grapes that bought on Saturday from Lincoln store. Agent asks for their full name, address, a clear photo of the product barcode and the supplier code so that they can log this from their end.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: grapes bought on Saturday from Lincoln store... 🤔😔 agent: Hi there, oh no! Are they still in date? TY - George user: Yes George. Best before the 7th. F agent: Hi Faye, I'm really sorry that you found this in your grapes. I can understand your concerns. 1/4 Would you be able to return the product to the any of our Extra/Super/Metro store and they will log this for you and give you a refund. 2/4 Look forward to hearing back from you. Thanks - Mark 4/4 Can I also ask for your full name, address, a clear photo of the product barcode and the supplier code so I can log this on my end? 3/4 ### Response: Customer is complaining about the grapes that bought on Saturday from Lincoln store. Agent asks for their full name, address, a clear photo of the product barcode and the supplier code so that they can log this from their end.

user: #TuesdayThoughts -when you walk into & the person working the floor asks if you “have a transaction today” 🤔😆😳 #Gr8MarketingPlan agent: Were you able to complete your banking today? Let me know if you need me to look into something for you. I'm here to help. user: I just do not understand this vending machine language at all. Super creepy 4 years I’ve avoided walking into your bank b/c somebody runs up to me & asks if I have a transaction. Ummm... NO, I’m here 4 the brownies! agent: We appreciate the feedback, Jen. Did you visit a specific branch? If so, provide the address so I can share this properly. user: happens at every branch...vending machine lingo. No one wants somebody coming up 2 them at the bank 2 ask if they have a transaction. #WEIRD agent: I appreciate you providing your input. I'll be sure to share your feedback with our support team.

The customer is asking why the vending machine not working because of which no one could do any transactions. The agent asks which specific branch the customer visited, the address of the branch and says they would share the feedback with their support team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #TuesdayThoughts -when you walk into & the person working the floor asks if you “have a transaction today” 🤔😆😳 #Gr8MarketingPlan agent: Were you able to complete your banking today? Let me know if you need me to look into something for you. I'm here to help. user: I just do not understand this vending machine language at all. Super creepy 4 years I’ve avoided walking into your bank b/c somebody runs up to me & asks if I have a transaction. Ummm... NO, I’m here 4 the brownies! agent: We appreciate the feedback, Jen. Did you visit a specific branch? If so, provide the address so I can share this properly. user: happens at every branch...vending machine lingo. No one wants somebody coming up 2 them at the bank 2 ask if they have a transaction. #WEIRD agent: I appreciate you providing your input. I'll be sure to share your feedback with our support team. ### Response: The customer is asking why the vending machine not working because of which no one could do any transactions. The agent asks which specific branch the customer visited, the address of the branch and says they would share the feedback with their support team.

user: so u like Verizon? I don't have any other options at this point. can't solve the problem. Once again my service is down! agent: Hi, I'm not seeing that you're in an outage. It looks like there's a work order set up for you. I apologize for the inconvenience. -Steff user: This has been going on for over a month. Last two weekends I went with out service. Am i expected to have a 3rd weekend without service? Why bother paying for the Redzone when I don't get to use it. I'm disgusted with the quality of service I have received. agent: It looks like there's some sort of an issue with a line outside. We need to get a big truck out. -Steff user: Bucket truck was there on Monday. And now I have to wait til Sunday for the truck again? Once again Im inconvenience and going to miss a ppv on Saturday because of this. How much can I take. Check the phone records you guys are killing me slowly. The sad part is there is a Cox Cable Headquarters building 3mins from my home!! agent: I see we do have you scheduled already, I apologize for any inconvenience caused. -Chris

Customer is complaining about the service down. Agent updated that there is some sort of an issue with a line outline.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: so u like Verizon? I don't have any other options at this point. can't solve the problem. Once again my service is down! agent: Hi, I'm not seeing that you're in an outage. It looks like there's a work order set up for you. I apologize for the inconvenience. -Steff user: This has been going on for over a month. Last two weekends I went with out service. Am i expected to have a 3rd weekend without service? Why bother paying for the Redzone when I don't get to use it. I'm disgusted with the quality of service I have received. agent: It looks like there's some sort of an issue with a line outside. We need to get a big truck out. -Steff user: Bucket truck was there on Monday. And now I have to wait til Sunday for the truck again? Once again Im inconvenience and going to miss a ppv on Saturday because of this. How much can I take. Check the phone records you guys are killing me slowly. The sad part is there is a Cox Cable Headquarters building 3mins from my home!! agent: I see we do have you scheduled already, I apologize for any inconvenience caused. -Chris ### Response: Customer is complaining about the service down. Agent updated that there is some sort of an issue with a line outline.

user: absolutely appalled by the fact that Tesco don’t believe that 90% girls shoes and 10% boys is not sexism! Are boys not entitled to dry warm feet same as girls? If not why not? ! agent: Hi Lucinda, I'm sorry you feel this has been represented and for any upset this has caused. 1/2 Can you please DM your name, email address and local store so I can log your feedback? Ty - Marian 2/2 user: the manager said it was an HQ issue not store so please explain?! Everything from the brown shoes on the left to the far right are girls. Please explain why? Boys need to wear shoes too! agent: I apologise if this looks in any way prejudiced but I assure you we are just trying to do the best for our customers. :) Thanks, Calum 2/2 Hi Lucinda. I'm sorry you feel this way, I appreciate your frustration. We flex our space, and range, to support customer needs and perennial trends. We manage stock to each store to ensure we are giving a balanced offer. 1/2 user: So you’re saying girls needed a choice of over 10 boots & 8 trainers and 10 shoes boys only need one pair of boots and no shoes or trainers? Because that’s what your advertising. It is sexism & appalling of you to do this! Boys require clothes & choice just as much as girls! It in no way is balanced! Please provide me details to take this issue further? I cannot believe your bias to girls over boys. No explanation other than your wish for £££! No thought to customers at all! 50% of kids are boys STOP DISCRIMINATING on sex! Hmm claiming 1 choice of trainer & boot for boys is balanced against over 10 choices of each for girls! How is that not discrimination and sexism? Boys not allowed choice cause they’re boys?! agent: Hi Lucinda. I assure you this is not discriminating. There is just a much higher demand for female footwear than male footwear in our stores. 1/3 Due to this big difference in demand we offer more female footwear as that is what our customers are more interested in investing in. 2/3 This decision is down to our customers choices, and we try to change and improve to our customers needs and wants. :) Thanks, Calum 3/3

Customer is visibly frustrated at not getting enough variety. The agent tries to deal with the client in the best way.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: absolutely appalled by the fact that Tesco don’t believe that 90% girls shoes and 10% boys is not sexism! Are boys not entitled to dry warm feet same as girls? If not why not? ! agent: Hi Lucinda, I'm sorry you feel this has been represented and for any upset this has caused. 1/2 Can you please DM your name, email address and local store so I can log your feedback? Ty - Marian 2/2 user: the manager said it was an HQ issue not store so please explain?! Everything from the brown shoes on the left to the far right are girls. Please explain why? Boys need to wear shoes too! agent: I apologise if this looks in any way prejudiced but I assure you we are just trying to do the best for our customers. :) Thanks, Calum 2/2 Hi Lucinda. I'm sorry you feel this way, I appreciate your frustration. We flex our space, and range, to support customer needs and perennial trends. We manage stock to each store to ensure we are giving a balanced offer. 1/2 user: So you’re saying girls needed a choice of over 10 boots & 8 trainers and 10 shoes boys only need one pair of boots and no shoes or trainers? Because that’s what your advertising. It is sexism & appalling of you to do this! Boys require clothes & choice just as much as girls! It in no way is balanced! Please provide me details to take this issue further? I cannot believe your bias to girls over boys. No explanation other than your wish for £££! No thought to customers at all! 50% of kids are boys STOP DISCRIMINATING on sex! Hmm claiming 1 choice of trainer & boot for boys is balanced against over 10 choices of each for girls! How is that not discrimination and sexism? Boys not allowed choice cause they’re boys?! agent: Hi Lucinda. I assure you this is not discriminating. There is just a much higher demand for female footwear than male footwear in our stores. 1/3 Due to this big difference in demand we offer more female footwear as that is what our customers are more interested in investing in. 2/3 This decision is down to our customers choices, and we try to change and improve to our customers needs and wants. :) Thanks, Calum 3/3 ### Response: Customer is visibly frustrated at not getting enough variety. The agent tries to deal with the client in the best way.

user: bought a celcus tv from your Finchley store last year in December and it stopped working yesterday - can you repair it or change Your cctv recording from the date we bought it - agent: Can you confirm did you pay cash or card for the telvision? We accept credit/debit card statements as a proof of purchase. Steven user: Yes. I paid by card, I think there were other things I bought with the tv as well , but I remember the price of the television was £175 Actually, I just checked my bank statements and I bought the tv in January 2017 and not dec 2016 and paid for it by card - £175 agent: We would use the bank statements transaction ID to match our till receipts. If you return the television with your credit/debit card...1/2 ...statement our in store colleagues will advise you further. Steven 2/2 user: Great! Thank you. One last question, I’ve recycled the Tv’s box - is it rwqur Required** agent: As long as you've got proof of purchase you'll be fine Dimitar! Ewan

Customer is asking to repair or change the television which is not working. Agent updated to return the television with their credit/debit card.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: bought a celcus tv from your Finchley store last year in December and it stopped working yesterday - can you repair it or change Your cctv recording from the date we bought it - agent: Can you confirm did you pay cash or card for the telvision? We accept credit/debit card statements as a proof of purchase. Steven user: Yes. I paid by card, I think there were other things I bought with the tv as well , but I remember the price of the television was £175 Actually, I just checked my bank statements and I bought the tv in January 2017 and not dec 2016 and paid for it by card - £175 agent: We would use the bank statements transaction ID to match our till receipts. If you return the television with your credit/debit card...1/2 ...statement our in store colleagues will advise you further. Steven 2/2 user: Great! Thank you. One last question, I’ve recycled the Tv’s box - is it rwqur Required** agent: As long as you've got proof of purchase you'll be fine Dimitar! Ewan ### Response: Customer is asking to repair or change the television which is not working. Agent updated to return the television with their credit/debit card.

user: really? Not even close to sufficient packing material. Haven’t tested light with box smash shown or strip led lights 🤨 agent: I'm sorry your item arrived in this condition. We would be happy to accept your packaging feedback here: If you find that there is any damage to your item, please phone or chat to review options here: user: yea I tried Support there is damage! And phone support says contact vendor, amazon told vendor to tell me call in.. 🤷🏻‍♂️exhangw agent: Hello, I am sorry to hear about the damage. Since the product was sold by a third party seller, please do reach out to them. We are certain this will get corrected shortly. user: I did reach out to them, they said amazon told them to have me contact amazon. I’ll chat tomorrow when grammar is better. I have discovered the off regular business hours u.s. live chat is hard to read through horrible grammar etc. amazon messed up on the packing side causing the damage, that’s he part I find most ironic. Wasn’t sellers fault on this one agent: I'm sorry about the confusing information. When you have a chance reach out to us at the link provided above and we'll take another look at what options are available for you.

Ther customer says there was not even sufficient packing material and says there is a damage. The agent asks the customer to contact them if there id any damage to the product and says to reach out to the third party since it was sole by them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: really? Not even close to sufficient packing material. Haven’t tested light with box smash shown or strip led lights 🤨 agent: I'm sorry your item arrived in this condition. We would be happy to accept your packaging feedback here: If you find that there is any damage to your item, please phone or chat to review options here: user: yea I tried Support there is damage! And phone support says contact vendor, amazon told vendor to tell me call in.. 🤷🏻‍♂️exhangw agent: Hello, I am sorry to hear about the damage. Since the product was sold by a third party seller, please do reach out to them. We are certain this will get corrected shortly. user: I did reach out to them, they said amazon told them to have me contact amazon. I’ll chat tomorrow when grammar is better. I have discovered the off regular business hours u.s. live chat is hard to read through horrible grammar etc. amazon messed up on the packing side causing the damage, that’s he part I find most ironic. Wasn’t sellers fault on this one agent: I'm sorry about the confusing information. When you have a chance reach out to us at the link provided above and we'll take another look at what options are available for you. ### Response: Ther customer says there was not even sufficient packing material and says there is a damage. The agent asks the customer to contact them if there id any damage to the product and says to reach out to the third party since it was sole by them.

user: did divide get taken down from Spotify? It's the only album that doesn't play agent: Hi Jonathan! Just to check, are you getting any error messages when you try playing the album? A screenshot of it will be handy /NY user: There are no error messages. It just says that i can import it if I have it on my computer. Now it's says "this song is not available" on 90% of his songs... agent: Got it. Could you let us know what device and operating system you're using? Also, is the same issue happening on a different device? /RK user: Samsung GS7 edge android. It also happens on my desktop. I'm running win 10 agent: Thanks for the info. Could you try logging out > restarting both devices > logging back in? Does that help? /RK user: Continues to say "this song is not available." agent: Hmm. Best thing to try here is a reinstall. Just follow the steps at Keep us posted! user: I've done that. still nothing. here's a screenshot of what it says when i try to play a song. agent: Thanks for that screenshot. Does the same thing happen even when you're using a different internet connection? /RK user: Wi-Fi or wired. Still the same. Rather odd. agent: We appreciate your patience. We've reported this and our developers are looking into it. We'll keep everyone updated /RK

Customer is complaining that 90% of songs are not playing and notifying like not available in the album. Customer has also shared the screenshot of error in URL. Agent asked to logout and login again the devices. Based on screenshot from the customer, agent updated that it is better to reinstall and have reported the complain to the developers.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: did divide get taken down from Spotify? It's the only album that doesn't play agent: Hi Jonathan! Just to check, are you getting any error messages when you try playing the album? A screenshot of it will be handy /NY user: There are no error messages. It just says that i can import it if I have it on my computer. Now it's says "this song is not available" on 90% of his songs... agent: Got it. Could you let us know what device and operating system you're using? Also, is the same issue happening on a different device? /RK user: Samsung GS7 edge android. It also happens on my desktop. I'm running win 10 agent: Thanks for the info. Could you try logging out > restarting both devices > logging back in? Does that help? /RK user: Continues to say "this song is not available." agent: Hmm. Best thing to try here is a reinstall. Just follow the steps at Keep us posted! user: I've done that. still nothing. here's a screenshot of what it says when i try to play a song. agent: Thanks for that screenshot. Does the same thing happen even when you're using a different internet connection? /RK user: Wi-Fi or wired. Still the same. Rather odd. agent: We appreciate your patience. We've reported this and our developers are looking into it. We'll keep everyone updated /RK ### Response: Customer is complaining that 90% of songs are not playing and notifying like not available in the album. Customer has also shared the screenshot of error in URL. Agent asked to logout and login again the devices. Based on screenshot from the customer, agent updated that it is better to reinstall and have reported the complain to the developers.

user: Yo how do I get a 4G LTE SIM I already have a SIM. agent: Hello Issa, kindly visit he Gloworld shop with your present SIM, N100 and a valid ID for a 4G SIM replacement. TT user: That was fast. Thanks. agent: You are welcome. Stay Unlimited! TT user: One more thing tho'.. agent: Kindly provide your location for assistance. TT user: Calabar, Nigeria agent: Visit Gloworld shop or Glo Zone at locations below. TT

Customer is asking how to get a 4G LTE SIM. Agent informed to visit Gloworld shop with the present SIM, N100 and a valid ID for SIM replacement.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Yo how do I get a 4G LTE SIM I already have a SIM. agent: Hello Issa, kindly visit he Gloworld shop with your present SIM, N100 and a valid ID for a 4G SIM replacement. TT user: That was fast. Thanks. agent: You are welcome. Stay Unlimited! TT user: One more thing tho'.. agent: Kindly provide your location for assistance. TT user: Calabar, Nigeria agent: Visit Gloworld shop or Glo Zone at locations below. TT ### Response: Customer is asking how to get a 4G LTE SIM. Agent informed to visit Gloworld shop with the present SIM, N100 and a valid ID for SIM replacement.

user: do i preorder my iphone X through you guys or apple? agent: You would pre-order through T-Mobile :) You can come back to this chat and pre order or you can also order on yo... user: How do I do either of those? and what time? What are my financing options? agent: We have the 24 month loan option (EIP) or we have the 18 month lease option (Jump on Demand) You can call 611 f... user: The tmobile my account isnt working with the preorder :( agent: Sorry about that let me help you out! Can I have you verify through this link please :) *TiaKappus user: im on phone support right now but ill click if i need it! ! just sent verification! agent: Which line number? also which GB and color? *TiaKappus user: the 925 number and 64GB Silver please! agent: Is this for a prepaid account? if not what is your phone number *TiaKappus

Customer is asking that can they preorder their iPhone X through them or apple. Agent updates that they can preorder through T-Mobile and can come back to this chat.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: do i preorder my iphone X through you guys or apple? agent: You would pre-order through T-Mobile :) You can come back to this chat and pre order or you can also order on yo... user: How do I do either of those? and what time? What are my financing options? agent: We have the 24 month loan option (EIP) or we have the 18 month lease option (Jump on Demand) You can call 611 f... user: The tmobile my account isnt working with the preorder :( agent: Sorry about that let me help you out! Can I have you verify through this link please :) *TiaKappus user: im on phone support right now but ill click if i need it! ! just sent verification! agent: Which line number? also which GB and color? *TiaKappus user: the 925 number and 64GB Silver please! agent: Is this for a prepaid account? if not what is your phone number *TiaKappus ### Response: Customer is asking that can they preorder their iPhone X through them or apple. Agent updates that they can preorder through T-Mobile and can come back to this chat.

user: Encountered nothing but incompetent & indifferent staff from while trying to resolve the issue of them triple charging and overcharging me delivery for a TV I bought but they've not delivered. Of course they don't care, they're holding £1800 & (/1) Making money off it. This #BlackFriday reconsider if whether the offer on is really worth the risk of them hoarding your money and not providing the goods. #poorservice #poorcustomerservice #scammers (/2) agent: I apologize for the trouble with your recent order! We're more than happy to help if we can! When you spoke to us, what information or options were we able to provide. In addition, please see some tips here that may help: user: You still did not refund for delivery. And you did not bother to 'start' processing the refund until after I chased, not that I'll get any of that money until next month. & my delivery has been delayed until next week which will be a week more than after I made the first order 😡 I cannot understand why your staff would think that they are helping me by cancelling my order repeatedly and charging me for the delivery and order multiple times, and behaving like I should be thankful for being robbed! You have my TV, you could deliver it tomorrow but no. agent: I understand the frustration! Have you received e-mail confirmation of the due refunds? We want to ensure your T.V. arrives, have we provided a new delivery date? user: Only the one email saying the multiple charges for the tv will be refunded eventually. No mention of the delivery charge being refunded. No money in my account yet. Apparently delivery is going to be next Monday, but it was previously meant to be today then Saturday so who knows I had taken a paid day off today to receive the delivery which never arrived and now you need me to take another day off, and have the cheek to charge me for the delays you've caused. To say I'm frustrated is an understatement! agent: Thank you for clarifying. You can check the status and find more information about your refund here: I am so sorry for the trouble. Please keep us updated on the arrival!! user: So you're ignoring the fact that you've not refunded the delivery cost? 🤦 agent: We'd be happy to look into all options with you. Please contact us by phone or chat here:

Customer is demanding the refund of delivery cost for the delayed delivery of a TV he bought. Agent requests to check the status of delivery and the information about refund by providing a link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Encountered nothing but incompetent & indifferent staff from while trying to resolve the issue of them triple charging and overcharging me delivery for a TV I bought but they've not delivered. Of course they don't care, they're holding £1800 & (/1) Making money off it. This #BlackFriday reconsider if whether the offer on is really worth the risk of them hoarding your money and not providing the goods. #poorservice #poorcustomerservice #scammers (/2) agent: I apologize for the trouble with your recent order! We're more than happy to help if we can! When you spoke to us, what information or options were we able to provide. In addition, please see some tips here that may help: user: You still did not refund for delivery. And you did not bother to 'start' processing the refund until after I chased, not that I'll get any of that money until next month. & my delivery has been delayed until next week which will be a week more than after I made the first order 😡 I cannot understand why your staff would think that they are helping me by cancelling my order repeatedly and charging me for the delivery and order multiple times, and behaving like I should be thankful for being robbed! You have my TV, you could deliver it tomorrow but no. agent: I understand the frustration! Have you received e-mail confirmation of the due refunds? We want to ensure your T.V. arrives, have we provided a new delivery date? user: Only the one email saying the multiple charges for the tv will be refunded eventually. No mention of the delivery charge being refunded. No money in my account yet. Apparently delivery is going to be next Monday, but it was previously meant to be today then Saturday so who knows I had taken a paid day off today to receive the delivery which never arrived and now you need me to take another day off, and have the cheek to charge me for the delays you've caused. To say I'm frustrated is an understatement! agent: Thank you for clarifying. You can check the status and find more information about your refund here: I am so sorry for the trouble. Please keep us updated on the arrival!! user: So you're ignoring the fact that you've not refunded the delivery cost? 🤦 agent: We'd be happy to look into all options with you. Please contact us by phone or chat here: ### Response: Customer is demanding the refund of delivery cost for the delayed delivery of a TV he bought. Agent requests to check the status of delivery and the information about refund by providing a link.

user: u need 2 sort out ur new traffic lights on roundabout. Cars queued all the way to back of supermarket car 1/2 Park because the lights at morrisons don't work in sync with roundabout. #chaos 2/2 Seems to be because the lights at morrisons let 3 cars out at a time. Wtf? agent: Gosh so sorry! Not the best look! Which store is this I can report it to the Store Manager. Raj user: I don't think it's ur fault and doesn't require an apology. Weston super mare branch. Since the council have updated their traffic 1/2 System, the traffic in your car park builds and builds during busy times. Not morrisons fault 2/2 Ps although perhaps they could put pressure on to sort it as they don't listen to tax payers like me! agent: No problem - we will see if we can make improvements to the system in the future. Raj user: As I said I don't think it's ur responsibility but perhaps will listen to a multi million £ company! agent: We've passed your comments onto see what we can do :) - Polly user: Thanks for your help agent: You're welcome :) - Polly

The customer suggests to sort out new traffic lights on Morrisons roundabout, says that the cars are queued all the way because the lights at Morrisons don't work in sync with roundabout. The agent asks which store the problem was at so that he can report it to the Store Manager and adds that they have passed the comments onto see what they can do.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: u need 2 sort out ur new traffic lights on roundabout. Cars queued all the way to back of supermarket car 1/2 Park because the lights at morrisons don't work in sync with roundabout. #chaos 2/2 Seems to be because the lights at morrisons let 3 cars out at a time. Wtf? agent: Gosh so sorry! Not the best look! Which store is this I can report it to the Store Manager. Raj user: I don't think it's ur fault and doesn't require an apology. Weston super mare branch. Since the council have updated their traffic 1/2 System, the traffic in your car park builds and builds during busy times. Not morrisons fault 2/2 Ps although perhaps they could put pressure on to sort it as they don't listen to tax payers like me! agent: No problem - we will see if we can make improvements to the system in the future. Raj user: As I said I don't think it's ur responsibility but perhaps will listen to a multi million £ company! agent: We've passed your comments onto see what we can do :) - Polly user: Thanks for your help agent: You're welcome :) - Polly ### Response: The customer suggests to sort out new traffic lights on Morrisons roundabout, says that the cars are queued all the way because the lights at Morrisons don't work in sync with roundabout. The agent asks which store the problem was at so that he can report it to the Store Manager and adds that they have passed the comments onto see what they can do.

user: how long is it before you contact someone who's taken my bag by mistake. I've got a lost luggage ref number. Got told today that a similar bag got left so that's who probably has mine. I've got the majority of my clothes in it and want them back asap. agent: We're sorry, Dan. If we delivered your bag to the carousel and someone else picked it up we're not responsible for contacting them on your behalf. However, if there's been a bag left behind we'll do all we can to get in touch with that customer for them to retrieve it. user: When I spoke to BA on the phone earlier they said there had been a bag left behind that is similar. They said you can't return theirs until mine has been returned. It's a bit annoying that you can't contact them and enquire if they have mine by mistake. What are my options? agent: Hi Dan, I can appreciate your frustration. Unfortunately, we're unable to do anything until your bag has been returned, as you already know. You could contact the police and report your bag as stolen, or file a lost bag claim with your travel insurance company. user: So people can just get off your flights and take whatever baggage they want? great that is!! You literally have to ring up one person and you won't, I'll not be using BA again in a hurry! agent: Hi Dan. As soon as the passenger who has collected your bag gets back in touch with us, we'll have more information. I'm sorry we're unable to assist further. user: Thanks Kev how long do I need to leave it before putting a claim in with you or the insurance? agent: Hi Dan. If another passenger has your bag, you wouldn't be able to make a claim with us. You may be able to claim through your insurance so you may want to contact them. user: So is there absolutely no possibility that you can contact the person who's bag was left and ask. Obviously I would but you wouldn't be able to give me their details. I've got presents etc in the bag and no money to replace them now, so it's essentially ruined my Christmas. agent: We wouldn't be able to give you their details for data protection reasons, Dan. We can't guarantee we can do anything, as your bag arrived on the carousel. However, please DM us your baggage ref, email and postal address.

Someone else has taken their bag after a flight and left their own similar case and wants to know when BA will contact the customer, also asks when they can make an insurance claim. Says that BA will not take any steps to contact the person to return the mistaken bag and that the customer could contact the police and report their bag stolen.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: how long is it before you contact someone who's taken my bag by mistake. I've got a lost luggage ref number. Got told today that a similar bag got left so that's who probably has mine. I've got the majority of my clothes in it and want them back asap. agent: We're sorry, Dan. If we delivered your bag to the carousel and someone else picked it up we're not responsible for contacting them on your behalf. However, if there's been a bag left behind we'll do all we can to get in touch with that customer for them to retrieve it. user: When I spoke to BA on the phone earlier they said there had been a bag left behind that is similar. They said you can't return theirs until mine has been returned. It's a bit annoying that you can't contact them and enquire if they have mine by mistake. What are my options? agent: Hi Dan, I can appreciate your frustration. Unfortunately, we're unable to do anything until your bag has been returned, as you already know. You could contact the police and report your bag as stolen, or file a lost bag claim with your travel insurance company. user: So people can just get off your flights and take whatever baggage they want? great that is!! You literally have to ring up one person and you won't, I'll not be using BA again in a hurry! agent: Hi Dan. As soon as the passenger who has collected your bag gets back in touch with us, we'll have more information. I'm sorry we're unable to assist further. user: Thanks Kev how long do I need to leave it before putting a claim in with you or the insurance? agent: Hi Dan. If another passenger has your bag, you wouldn't be able to make a claim with us. You may be able to claim through your insurance so you may want to contact them. user: So is there absolutely no possibility that you can contact the person who's bag was left and ask. Obviously I would but you wouldn't be able to give me their details. I've got presents etc in the bag and no money to replace them now, so it's essentially ruined my Christmas. agent: We wouldn't be able to give you their details for data protection reasons, Dan. We can't guarantee we can do anything, as your bag arrived on the carousel. However, please DM us your baggage ref, email and postal address. ### Response: Someone else has taken their bag after a flight and left their own similar case and wants to know when BA will contact the customer, also asks when they can make an insurance claim. Says that BA will not take any steps to contact the person to return the mistaken bag and that the customer could contact the police and report their bag stolen.

user: do you guys hate Taylor Swift? Because after I did the last update my new Taylor Swift album is gone! That combined with all these other nonsense glitches - perfect time for Google to come out with a phone. agent: We want to do what we can to help you with your device. Were you able to find your music? What's going on with your device? user: After the newest update the Reputation album has completely disappeared from my music 😟😡 agent: Were you able to locate and download the album again to your device? user: Yes not sure what happened but I went back into my download history on a different device and was able to get it back 🙄 agent: Let's start by redownloading the album following these steps: Keep us posted with what happens from here. We're glad to hear you were able to download it again! Please let us know if we can help with anything else from here.

Customer is complaining about after the newest update reputation album has completely disappear from my music. Agent asking were u able to locate and download the album again to your device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: do you guys hate Taylor Swift? Because after I did the last update my new Taylor Swift album is gone! That combined with all these other nonsense glitches - perfect time for Google to come out with a phone. agent: We want to do what we can to help you with your device. Were you able to find your music? What's going on with your device? user: After the newest update the Reputation album has completely disappeared from my music 😟😡 agent: Were you able to locate and download the album again to your device? user: Yes not sure what happened but I went back into my download history on a different device and was able to get it back 🙄 agent: Let's start by redownloading the album following these steps: Keep us posted with what happens from here. We're glad to hear you were able to download it again! Please let us know if we can help with anything else from here. ### Response: Customer is complaining about after the newest update reputation album has completely disappear from my music. Agent asking were u able to locate and download the album again to your device.

user: purchased prime membership by adding gift card to pay balance . Will i eligible for rs. 250 cashback. Contact 9899955881 agent: We would like to investigate this further. Could you let us know the date of purchase of the Prime membership? user: 24th Oct . You can check this in my account details 24th oct 2017 . Please tell me whether I am eligible for Rs. 250 cashback. agent: Kindly contact our team here: and we'll check. user: already contacted but confusion remains the same that's why asking you people to call me who is expert on this on 9899955881 agent: Kindly share your details here: and I'll look into this. user: Are you callin me for this ? Please call me for more clarification on 9899955881 agent: Wee can't access your account details over Twitter. Kindly share the same over the secure link we shared. (1/2) Please don't provide your order details as we consider it personal info. Our twitter page is visible to public. (2/2)

Customer bought prime membership with a gift card and wants to know if he is eligible for the cashback offer. Offers a link to a secure place to look into this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: purchased prime membership by adding gift card to pay balance . Will i eligible for rs. 250 cashback. Contact 9899955881 agent: We would like to investigate this further. Could you let us know the date of purchase of the Prime membership? user: 24th Oct . You can check this in my account details 24th oct 2017 . Please tell me whether I am eligible for Rs. 250 cashback. agent: Kindly contact our team here: and we'll check. user: already contacted but confusion remains the same that's why asking you people to call me who is expert on this on 9899955881 agent: Kindly share your details here: and I'll look into this. user: Are you callin me for this ? Please call me for more clarification on 9899955881 agent: Wee can't access your account details over Twitter. Kindly share the same over the secure link we shared. (1/2) Please don't provide your order details as we consider it personal info. Our twitter page is visible to public. (2/2) ### Response: Customer bought prime membership with a gift card and wants to know if he is eligible for the cashback offer. Offers a link to a secure place to look into this issue.

user: I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement. agent: Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor? user: I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable. agent: I would be happy to investigate. Do you have time to chat securely through our website so I can see your account? user: Yes I can do it. But how do I reach you on Amex chat? agent: Has the allotted time frame of 6-8weeks passed since you met the spend threshold? user: It’s been over 3 months agent: Do you have time to secure chat with me? user: Yes I do agent: Great! Please go to: log in, and select code:10166 and we will continue our conversation there. Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure. user: So what did you find out? agent: I have great news! The account has been remediated; you should see the update within 24-48hrs. user: Thanks for the update and thanks for your effort to make it happen! agent: My Pleasure! Thank you for allowing us to regain your faith. Have a great day.

Customer is complains about not getting the amex hilton surpass sign-up bonus for 3 months. Agent updated that the account has been remediated and see within 24-48hrs.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement. agent: Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor? user: I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable. agent: I would be happy to investigate. Do you have time to chat securely through our website so I can see your account? user: Yes I can do it. But how do I reach you on Amex chat? agent: Has the allotted time frame of 6-8weeks passed since you met the spend threshold? user: It’s been over 3 months agent: Do you have time to secure chat with me? user: Yes I do agent: Great! Please go to: log in, and select code:10166 and we will continue our conversation there. Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure. user: So what did you find out? agent: I have great news! The account has been remediated; you should see the update within 24-48hrs. user: Thanks for the update and thanks for your effort to make it happen! agent: My Pleasure! Thank you for allowing us to regain your faith. Have a great day. ### Response: Customer is complains about not getting the amex hilton surpass sign-up bonus for 3 months. Agent updated that the account has been remediated and see within 24-48hrs.

user: This FUCKING S8+ has to be the WORST phone I have EVER had! Constantly freezes & does it's own thing,wish I'd never upgraded agent: 😧 Does it have the latest version of software installed? Have you tried a full back up & restore? user: It's the keyboard on all apps as well as the phone itself. Constantly freezes meaning I have to unlock it constant Cobsta And as you can see sends messages that are rubbish because it DOES IT'S OWN THING!!!! sick to DEATH of this phone!!!! Want a refund agent: How long have you had the phone? Just to clarify have you tried a back up and hard reset? user: Hi, I've had the phone for over a month now. How do I reset It? ? agent: If you drop us a DM we can run you through it:

Customer is complaining about constantly freezing of the phone. Agent asked that the latest version software installed and informed that drop a DM and so that they run through it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: This FUCKING S8+ has to be the WORST phone I have EVER had! Constantly freezes & does it's own thing,wish I'd never upgraded agent: 😧 Does it have the latest version of software installed? Have you tried a full back up & restore? user: It's the keyboard on all apps as well as the phone itself. Constantly freezes meaning I have to unlock it constant Cobsta And as you can see sends messages that are rubbish because it DOES IT'S OWN THING!!!! sick to DEATH of this phone!!!! Want a refund agent: How long have you had the phone? Just to clarify have you tried a back up and hard reset? user: Hi, I've had the phone for over a month now. How do I reset It? ? agent: If you drop us a DM we can run you through it: ### Response: Customer is complaining about constantly freezing of the phone. Agent asked that the latest version software installed and informed that drop a DM and so that they run through it.

user: Dear if you know there is no money in the account, don't swipe the card, it's that damn simple. agent: Did something happen to make you say this? If so, please tell me more (no account numbers). I'm here to help. user: YES! I hate Wells Fargo's slimy dirty sneaky tricky ways to scam people out of more money when they need it most. It makes me sick agent: If there's a specific experience that made you feel unhappy with us, please let me know (no account numbers).

Customer is saying that there is no money in the account and not to swap. Customer is using slang language as well. Agent is asking customer's account number. Since the customer is unhappy.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Dear if you know there is no money in the account, don't swipe the card, it's that damn simple. agent: Did something happen to make you say this? If so, please tell me more (no account numbers). I'm here to help. user: YES! I hate Wells Fargo's slimy dirty sneaky tricky ways to scam people out of more money when they need it most. It makes me sick agent: If there's a specific experience that made you feel unhappy with us, please let me know (no account numbers). ### Response: Customer is saying that there is no money in the account and not to swap. Customer is using slang language as well. Agent is asking customer's account number. Since the customer is unhappy.

user: Our cable is down so my mom called She’s been on hold for over an hour. agent: That is a long time to wait. We can help here. Are other services down or just the TV? user: Just the tv agent: What error message is being shown on the TV? user: None of channels are unavailable. We’ve tried to troubleshoot it but it isn’t working. It isn’t a video/picture issue agent: The "channel unavailable" would indicate a possible poor coax/splitter connection. Are all your TVs having the same issue? user: Yes they’re all having the same issue agent: Do you happen to know where your main splitter is? user: Yes agent: Please check the connection on your splitter to make sure it is secured. user: It’s secured. What’s next? agent: We want to try a reset to your home network. Do you know where your back up battery is located? user: Yes agent: Please press and hold down the "Alarm Silence" or "ONT Reset" button for about 15 seconds. The network terminal to reboot. user: I did that. Nothing happened agent: When you reset the battery backup did you wait 5 minutes and reset the router? user: Yes that didn’t work agent: Thanks for trying. Please follow and DM us to continue.

Customer is having an issue with channel unavailability on Tv. Agent informed the customer to do some basic trouble shooting then ask them to send DM for continue the same.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Our cable is down so my mom called She’s been on hold for over an hour. agent: That is a long time to wait. We can help here. Are other services down or just the TV? user: Just the tv agent: What error message is being shown on the TV? user: None of channels are unavailable. We’ve tried to troubleshoot it but it isn’t working. It isn’t a video/picture issue agent: The "channel unavailable" would indicate a possible poor coax/splitter connection. Are all your TVs having the same issue? user: Yes they’re all having the same issue agent: Do you happen to know where your main splitter is? user: Yes agent: Please check the connection on your splitter to make sure it is secured. user: It’s secured. What’s next? agent: We want to try a reset to your home network. Do you know where your back up battery is located? user: Yes agent: Please press and hold down the "Alarm Silence" or "ONT Reset" button for about 15 seconds. The network terminal to reboot. user: I did that. Nothing happened agent: When you reset the battery backup did you wait 5 minutes and reset the router? user: Yes that didn’t work agent: Thanks for trying. Please follow and DM us to continue. ### Response: Customer is having an issue with channel unavailability on Tv. Agent informed the customer to do some basic trouble shooting then ask them to send DM for continue the same.

user: hi there we have a holiday booked through you but operated by agent: Hi Talie, if you made your booking with our Holidays team you would have to speak to them directly. Their contact details can be (1/2) found here user: I didn't book with the holidays team was literally just booked online and want help with the flights? We're abroad and 6 hours behind So quite a bit worried! They are all phone numbers and we don't have international calls agent: Apologies for the confusion, Talie. Is your booking for a flight only? If so please DM us your full name, 1/3 booking ref, email and contact number. If you have a ground element attached, such as hotel, 2/3 you'll need to contact our holidays team. Please follow this link for our contact details: user: Do they have an online contact? As mentioned we can't ring internationally and we're just asking for some help regarding transfers agent: You'll need to call 0208 707 4480 I'm afraid. You need to discuss any changes over the phone, sorry.

Customer enquires about the bookings which he had made with @AmericanAir instead of booking with @British_Airways. Agent states that the changes will be discuss over the phone itself.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi there we have a holiday booked through you but operated by agent: Hi Talie, if you made your booking with our Holidays team you would have to speak to them directly. Their contact details can be (1/2) found here user: I didn't book with the holidays team was literally just booked online and want help with the flights? We're abroad and 6 hours behind So quite a bit worried! They are all phone numbers and we don't have international calls agent: Apologies for the confusion, Talie. Is your booking for a flight only? If so please DM us your full name, 1/3 booking ref, email and contact number. If you have a ground element attached, such as hotel, 2/3 you'll need to contact our holidays team. Please follow this link for our contact details: user: Do they have an online contact? As mentioned we can't ring internationally and we're just asking for some help regarding transfers agent: You'll need to call 0208 707 4480 I'm afraid. You need to discuss any changes over the phone, sorry. ### Response: Customer enquires about the bookings which he had made with @AmericanAir instead of booking with @British_Airways. Agent states that the changes will be discuss over the phone itself.

user: i loaded N1500 today to subscribe for data and it dissappeared. No Data, no Airtime Kindly explain what is going on....really upset as this hampered my work flow today. agent: Hello, kindly share the affected number via inbox for check and assistance. Thank you for choosing Airtel user: 08127170613 agent: Hello thank you for this tweet. Hello, please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. user: you put it there after I complained about it.People should get their money's worth everytime, we already spend too much on data agent: Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle . Kindly dial *140# to confirm your balance. Thank you for choosing Airtel.

The customer is complaining that the n1500 todat to subscribe to data has disappeared. The agent updated that as that #1500 was used for bb unlimited bundle for 3g as seen on check and asked to dail *140# to confirm their balance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i loaded N1500 today to subscribe for data and it dissappeared. No Data, no Airtime Kindly explain what is going on....really upset as this hampered my work flow today. agent: Hello, kindly share the affected number via inbox for check and assistance. Thank you for choosing Airtel user: 08127170613 agent: Hello thank you for this tweet. Hello, please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. user: you put it there after I complained about it.People should get their money's worth everytime, we already spend too much on data agent: Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle . Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. ### Response: The customer is complaining that the n1500 todat to subscribe to data has disappeared. The agent updated that as that #1500 was used for bb unlimited bundle for 3g as seen on check and asked to dail *140# to confirm their balance.

user: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas? agent: Hello! Let's try going through the steps here: to see if that helps with the blank screen. user: Nothing happening still. Any other ideas? I’m plugging it into the same hdmi port my S was plugged into agent: Are you using the HDMI cable that was included int he box with your console? user: Yes agent: If you try using a different TV or HDMI cable does that help? user: I tried a different hdmi cable with no luck. I can’t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It’s doing its updates now. Then I’ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative agent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help

Customer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link for black screen.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas? agent: Hello! Let's try going through the steps here: to see if that helps with the blank screen. user: Nothing happening still. Any other ideas? I’m plugging it into the same hdmi port my S was plugged into agent: Are you using the HDMI cable that was included int he box with your console? user: Yes agent: If you try using a different TV or HDMI cable does that help? user: I tried a different hdmi cable with no luck. I can’t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It’s doing its updates now. Then I’ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative agent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help ### Response: Customer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link for black screen.

user: My Lr Classic sync to cloud is stuck at 159 images uploading and 16 pending. How to clear the queue and get sync working again? agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks Hi Tore, could you please check this link & let us know how many images do you see synced here: . user: Hi, the stats on the dashboard says 162445 photos and some videos. agent: Could you please let us know where are you seeing the pending images on your mobile device or on the Desktop? user: It's on the Desktop, in Preferences, Lightroom CC and Sync activities agent: Please refer to this forum thread & let us know if it helps: . user: The thread suggests that changing the rating of an image would make it sync. Unfortunately, that did not work for me. agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them. user: This would not work, I'm using Lr Classic on a Windows computer. The LR Classic does not have a "cloud icon", I believe that suggestion is for Lr CC. agent: Hi Tore, Please refer the feedback link related to this issue and delete the sync.lrdata and check if that helps. Yes, that's right. Its there in Lightroom CC not in Classic CC.

Customer complaining that his lr classic sync to cloud is stuck at 159 images and 16 pending. Agent suggest that they are looping in an expert they can help him over their and telling that to check the link and let he know how many images do he see synced using URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My Lr Classic sync to cloud is stuck at 159 images uploading and 16 pending. How to clear the queue and get sync working again? agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks Hi Tore, could you please check this link & let us know how many images do you see synced here: . user: Hi, the stats on the dashboard says 162445 photos and some videos. agent: Could you please let us know where are you seeing the pending images on your mobile device or on the Desktop? user: It's on the Desktop, in Preferences, Lightroom CC and Sync activities agent: Please refer to this forum thread & let us know if it helps: . user: The thread suggests that changing the rating of an image would make it sync. Unfortunately, that did not work for me. agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them. user: This would not work, I'm using Lr Classic on a Windows computer. The LR Classic does not have a "cloud icon", I believe that suggestion is for Lr CC. agent: Hi Tore, Please refer the feedback link related to this issue and delete the sync.lrdata and check if that helps. Yes, that's right. Its there in Lightroom CC not in Classic CC. ### Response: Customer complaining that his lr classic sync to cloud is stuck at 159 images and 16 pending. Agent suggest that they are looping in an expert they can help him over their and telling that to check the link and let he know how many images do he see synced using URL.

user: -Loyal customer for years but c’mon Nike, 2 months and the air bubble has popped! Not Cool. agent: That's not what we like to see. Where did you purchase the shoes? user: Thanks for the quick reply! If memory serves me correct, I️ believe Dicks Sporting Goods, Sangertown Mall in New Hartford, NY. agent: Thanks for the info, Mario. Have you spoken to the original retailer regarding this directly? user: I️ have not. I️ threw the box away, along with the receipt. I️ have not. No longer have the receipt or box. agent: As a starting point, we always recommend contacting the original retailer to discuss possible return/exchange options. (1/2) (2/2) In the event they're unable to help, you have the option of filing a claim through us. Details: user: Thanks to and for swapping out damaged item for a new one. Great customer service! agent: Glad to hear, Mario. We're always just a tweet away.

Customer is complaining about the damage shoes. Agent suggested to contact original retailer for return/exchange policy and also states that they can opt the option of filling claim.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: -Loyal customer for years but c’mon Nike, 2 months and the air bubble has popped! Not Cool. agent: That's not what we like to see. Where did you purchase the shoes? user: Thanks for the quick reply! If memory serves me correct, I️ believe Dicks Sporting Goods, Sangertown Mall in New Hartford, NY. agent: Thanks for the info, Mario. Have you spoken to the original retailer regarding this directly? user: I️ have not. I️ threw the box away, along with the receipt. I️ have not. No longer have the receipt or box. agent: As a starting point, we always recommend contacting the original retailer to discuss possible return/exchange options. (1/2) (2/2) In the event they're unable to help, you have the option of filing a claim through us. Details: user: Thanks to and for swapping out damaged item for a new one. Great customer service! agent: Glad to hear, Mario. We're always just a tweet away. ### Response: Customer is complaining about the damage shoes. Agent suggested to contact original retailer for return/exchange policy and also states that they can opt the option of filling claim.

user: I am dying .. now what do I do ?? 😭😭 ! Pls fix agent: Hi there. Don't worry, help's here. Can you tell us what's going on exactly? /JU user: It’s saying the developers need to update the app ? I updated to iOS 11 and it’s not compatible with Spotify6 😭 agent: Could you tell us the exact Spotify app version you have on your device? We'll see what we can suggest /JU user: All good , I managed to get in finally but the issue is I can not sign in with my Facebook app account, I had to manually type it in. agent: That's great! Just give us a shout if you need anything else. We're... /JU

Customer has updated iOS but it is not compatible with spotify6 and customer have also stated that it is unable to login facebook account. Agent asked the customer about the version of spotify app to resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am dying .. now what do I do ?? 😭😭 ! Pls fix agent: Hi there. Don't worry, help's here. Can you tell us what's going on exactly? /JU user: It’s saying the developers need to update the app ? I updated to iOS 11 and it’s not compatible with Spotify6 😭 agent: Could you tell us the exact Spotify app version you have on your device? We'll see what we can suggest /JU user: All good , I managed to get in finally but the issue is I can not sign in with my Facebook app account, I had to manually type it in. agent: That's great! Just give us a shout if you need anything else. We're... /JU ### Response: Customer has updated iOS but it is not compatible with spotify6 and customer have also stated that it is unable to login facebook account. Agent asked the customer about the version of spotify app to resolve the issue.

user: out of country n trying to access$$ thru ATM. Not working when using PIN. Help!! Please! agent: Hi sorry to hear. Which U.S. based card is this concerning? Pls do not share any personal information. user: Delta Sky miles Gold agent: Do you have access to your account online so I can see if you're eligible for a temporary PIN? user: Yes. I have a PIN but doesn't seem to work agent: to do this we would need to chat securely through our website so that I can see your account. Do you have time now? user: Yes On now what do you need from me? agent: Great. Pls go to , log in, & select code 10240 & we will continue from there.

Customer is complaining that he is unable to access $$ from the ATM out of country. Agent is asking about the personal information of the customer and PIN details. Agent also provided URL to login.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: out of country n trying to access$$ thru ATM. Not working when using PIN. Help!! Please! agent: Hi sorry to hear. Which U.S. based card is this concerning? Pls do not share any personal information. user: Delta Sky miles Gold agent: Do you have access to your account online so I can see if you're eligible for a temporary PIN? user: Yes. I have a PIN but doesn't seem to work agent: to do this we would need to chat securely through our website so that I can see your account. Do you have time now? user: Yes On now what do you need from me? agent: Great. Pls go to , log in, & select code 10240 & we will continue from there. ### Response: Customer is complaining that he is unable to access $$ from the ATM out of country. Agent is asking about the personal information of the customer and PIN details. Agent also provided URL to login.

user: needs to get their crap together with showing "upcoming" episodes that recently aired. I get your beta live subscription, but come on! agent: That shouldn't be the case, Jenell! Which shows/eps are you seeing this with? If you've added to My Stuff it should be in DVR. user: I love you guys. I just don't have enough storage for all my shows or $ to upgrade. I also don't like the 10 min teasers of some shows. agent: We'll be sure to share the feedback regarding storage. W/ regards to the 10 minute teasers, which shows is this in reference to? user: I will. Thanks. Also it's in reference to Project Runway. agent: Are you referring to the ep recaps that play before ep selected? These are provided by the network, but we'll share the feedback. user: No. It's actually listed as an ep but it's only 5-10 minutes long. Then it cuts off and you have to click on the next ep. Just for that show agent: Got it! We'll be sure to share your feedback about this with our team. If you have any other questions, we'll be a tweet away!

Customer asks to get their crap together with showing upcoming episodes that recently aired. Agent says to share feedback about this their team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: needs to get their crap together with showing "upcoming" episodes that recently aired. I get your beta live subscription, but come on! agent: That shouldn't be the case, Jenell! Which shows/eps are you seeing this with? If you've added to My Stuff it should be in DVR. user: I love you guys. I just don't have enough storage for all my shows or $ to upgrade. I also don't like the 10 min teasers of some shows. agent: We'll be sure to share the feedback regarding storage. W/ regards to the 10 minute teasers, which shows is this in reference to? user: I will. Thanks. Also it's in reference to Project Runway. agent: Are you referring to the ep recaps that play before ep selected? These are provided by the network, but we'll share the feedback. user: No. It's actually listed as an ep but it's only 5-10 minutes long. Then it cuts off and you have to click on the next ep. Just for that show agent: Got it! We'll be sure to share your feedback about this with our team. If you have any other questions, we'll be a tweet away! ### Response: Customer asks to get their crap together with showing upcoming episodes that recently aired. Agent says to share feedback about this their team.

user: Oh no please tell us you’re not discontinuing your guinea pig muesli? We won’t eat anything else & will starve!😥 agent: Hi there, I'm having trouble finding this product, do you have the product packaging? If so can you please DM a clear photo of it? TY - Mark user: We’re having technical problems with DM so here’s a photo (with added piggy). agent: Hi there :) I'm afraid the Guinea Pig Food Muesli has been removed from our range :( 1/2 We do stock these I know this isn't the same so hopefully this isn't too disappointing for the gang! -James 2/2 user: Oh no, this is very bad news for us piggies, we don’t like nuggets & refuse to eat them😔 agent: Hi There, I'm really sorry about this. Maybe you could mix the Tesco Guinea Pig Nuggets with something else that they enjoy? 1/2 I do with with my rabbits and they seem to love it. Otherwise I do hope that you can find an alternative product. Thanks, Jessica :) user: We’ll research different muesli, last time we tried to mix food they picked out the bits they liked & left the nuggets! Hugs to your rabbit🐰 agent: I hope that you find the right mix - Laura :)

Customer is enquiring about the not to discontinue the guinea pig muesli. Agent updated the customer to DM with the photo of the product and inform that the same stock not there and suggest to mix the Tesco Guinea Pig nuggets with some thing else.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Oh no please tell us you’re not discontinuing your guinea pig muesli? We won’t eat anything else & will starve!😥 agent: Hi there, I'm having trouble finding this product, do you have the product packaging? If so can you please DM a clear photo of it? TY - Mark user: We’re having technical problems with DM so here’s a photo (with added piggy). agent: Hi there :) I'm afraid the Guinea Pig Food Muesli has been removed from our range :( 1/2 We do stock these I know this isn't the same so hopefully this isn't too disappointing for the gang! -James 2/2 user: Oh no, this is very bad news for us piggies, we don’t like nuggets & refuse to eat them😔 agent: Hi There, I'm really sorry about this. Maybe you could mix the Tesco Guinea Pig Nuggets with something else that they enjoy? 1/2 I do with with my rabbits and they seem to love it. Otherwise I do hope that you can find an alternative product. Thanks, Jessica :) user: We’ll research different muesli, last time we tried to mix food they picked out the bits they liked & left the nuggets! Hugs to your rabbit🐰 agent: I hope that you find the right mix - Laura :) ### Response: Customer is enquiring about the not to discontinue the guinea pig muesli. Agent updated the customer to DM with the photo of the product and inform that the same stock not there and suggest to mix the Tesco Guinea Pig nuggets with some thing else.

user: went through my amazon account and realized i bought a record and never got it last year... customer service treated me like i was a fucking thief for forgetting my i ordered it for a year ... would have made sense if there was record of it being delivered but it still said “shipped”.... agent: Did the tracking say it was delivered? user: no agent: We'd like to take another look into this with you. Please reach out via phone/chat here: user: s/o to Amer at customer service for being helpful and understanding, as well as helping me actually get my money back! agent: Thank you for the update. Glad we were able to help!

Customer is complaining about the failed delivery of a product. Agent requests to reach out via phone chat to take another look.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: went through my amazon account and realized i bought a record and never got it last year... customer service treated me like i was a fucking thief for forgetting my i ordered it for a year ... would have made sense if there was record of it being delivered but it still said “shipped”.... agent: Did the tracking say it was delivered? user: no agent: We'd like to take another look into this with you. Please reach out via phone/chat here: user: s/o to Amer at customer service for being helpful and understanding, as well as helping me actually get my money back! agent: Thank you for the update. Glad we were able to help! ### Response: Customer is complaining about the failed delivery of a product. Agent requests to reach out via phone chat to take another look.

user: I am so excited for Christmas ❤️💜 agent: Us too! When do the Christmas decorations go up? user: Well in my house it is the start or it is the 4th 😍 agent: Do you have a usual colour theme? user: Yes!! Red,green,silver and gold ❤️💜 agent: A lovely mix of colours Erin! Do you opt for a real or artificial tree? user: Real tree is my favourite ❤️❤️ agent: Can't beat the smell of a real Christmas tree! 😊 Are you hosting this Christmas? user: No my Nan is she Is the best at Christmas dinners ❤️💜 agent: Aww fantastic! Does your Nan have a speciality dish that makes your Christmas? user: Ye it is ham or chicken it is so good agent: Bet you're looking forward to the big day now 😁 Not long to wait! Will you be giving Nan a hand in the kitchen 😁

Customer telling that he is exited for Christmas. Agent asking that will he have usual color theme and asking to give his hand in the kitchen.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am so excited for Christmas ❤️💜 agent: Us too! When do the Christmas decorations go up? user: Well in my house it is the start or it is the 4th 😍 agent: Do you have a usual colour theme? user: Yes!! Red,green,silver and gold ❤️💜 agent: A lovely mix of colours Erin! Do you opt for a real or artificial tree? user: Real tree is my favourite ❤️❤️ agent: Can't beat the smell of a real Christmas tree! 😊 Are you hosting this Christmas? user: No my Nan is she Is the best at Christmas dinners ❤️💜 agent: Aww fantastic! Does your Nan have a speciality dish that makes your Christmas? user: Ye it is ham or chicken it is so good agent: Bet you're looking forward to the big day now 😁 Not long to wait! Will you be giving Nan a hand in the kitchen 😁 ### Response: Customer telling that he is exited for Christmas. Agent asking that will he have usual color theme and asking to give his hand in the kitchen.

user: . Finished Grand Slam but I can’t open the supply drop for it! Help please! agent: Hi there! Sorry to read you're having Supply Drop issues? Which is the exact error you see? user: I just finished my Grand slam Special contract. But it’s not showing any rewards. It doesn’t show an error code agent: I see. Can you let me know your platform and PSN ID? user: PS4 - Noxi_Gunner Email used on the account is __email__ agent: If you don't mind, can you provide a video of the issue you're experiencing? user: agent: Please unplug your console and router for 10 minutes. After that play through 5-10 more complete matches for the rewards. user: Okay thank you agent: Keep me posted on the results.

Customer is complaining about not being able to open the supply drop in a game. Agent is requesting for a video of the issue and suggests to unplug the router and console for 10 minutes.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . Finished Grand Slam but I can’t open the supply drop for it! Help please! agent: Hi there! Sorry to read you're having Supply Drop issues? Which is the exact error you see? user: I just finished my Grand slam Special contract. But it’s not showing any rewards. It doesn’t show an error code agent: I see. Can you let me know your platform and PSN ID? user: PS4 - Noxi_Gunner Email used on the account is __email__ agent: If you don't mind, can you provide a video of the issue you're experiencing? user: agent: Please unplug your console and router for 10 minutes. After that play through 5-10 more complete matches for the rewards. user: Okay thank you agent: Keep me posted on the results. ### Response: Customer is complaining about not being able to open the supply drop in a game. Agent is requesting for a video of the issue and suggests to unplug the router and console for 10 minutes.

user: why when I listen on my computer do I have to be Online to get my full library of songs. Sort of an inconvenience. agent: Hey Ryan! Only the songs you have downloaded will be available for offline play. Let us know if there's anything else we can do for you /TF user: Yeah I get that. So where do I download them with the app on my computer these are the options I have agent: Got it. Here's some handy info about listening to your music offline: /TF user: Yes I know how that works but there is no download button above my songs list agent: We hear you. Just to check, are the songs you're wanting to listen to while offline currently in a playlist? Keep us posted /TF user: Some are some aren't agent: We hear you. In order to save songs for offline listening, you will need to create a playlist with those songs in it. You should then see an option to download the songs. Give that a shot and let us know how it goes /TF user: That's not a pain in the ass at all agent: We understand your frustration. We'll pass this feedback on to the right team /TF

Customer is asking whether they need to be online to get full library songs. Agent replies that this feedback will be passed to the right team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why when I listen on my computer do I have to be Online to get my full library of songs. Sort of an inconvenience. agent: Hey Ryan! Only the songs you have downloaded will be available for offline play. Let us know if there's anything else we can do for you /TF user: Yeah I get that. So where do I download them with the app on my computer these are the options I have agent: Got it. Here's some handy info about listening to your music offline: /TF user: Yes I know how that works but there is no download button above my songs list agent: We hear you. Just to check, are the songs you're wanting to listen to while offline currently in a playlist? Keep us posted /TF user: Some are some aren't agent: We hear you. In order to save songs for offline listening, you will need to create a playlist with those songs in it. You should then see an option to download the songs. Give that a shot and let us know how it goes /TF user: That's not a pain in the ass at all agent: We understand your frustration. We'll pass this feedback on to the right team /TF ### Response: Customer is asking whether they need to be online to get full library songs. Agent replies that this feedback will be passed to the right team.

user: Your service at Oban, Calabar is down for 3 days! An your team fast Trac and resolve? agent: We apologize.Kindly provide your number, device type, exact location and error response for a quick check . Thank you. AP user: Oban, Calabar. 08053530355 Oban, Calabar. No network for 4 days. 08053530355. Gionee A1. agent: Kindly provide your error message, exact location with landmarks at Oban,alternate number, issue duration and device type for assistance TT The issue reported has been escalated for resolution. Kindly be patient. TT user: Whoever is responsible need to be sanctioned or replaced. It's a regular phenomenon, pls. agent: We sincerely apologize. Issue will be resolved. Thank you for your patience. TT user: Network is up. Thax a mil. agent: We appreciate the feed back. Stay unlimited .EE user: Oban, Calabar. 08053530355 agent: Good morning. Please update us real time as we were informed that the issue has been treated. user: Yes. Issue resolved yesterday. I sent a feed back same day. Pls keep an eye, deals on diesel takes place there. agent: Thank you for the feedback. Stay Unlimited. UO.

Customer is facing network issue @Oban. Agent informs customer to update real time as he has been informed that issue has been treated.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Your service at Oban, Calabar is down for 3 days! An your team fast Trac and resolve? agent: We apologize.Kindly provide your number, device type, exact location and error response for a quick check . Thank you. AP user: Oban, Calabar. 08053530355 Oban, Calabar. No network for 4 days. 08053530355. Gionee A1. agent: Kindly provide your error message, exact location with landmarks at Oban,alternate number, issue duration and device type for assistance TT The issue reported has been escalated for resolution. Kindly be patient. TT user: Whoever is responsible need to be sanctioned or replaced. It's a regular phenomenon, pls. agent: We sincerely apologize. Issue will be resolved. Thank you for your patience. TT user: Network is up. Thax a mil. agent: We appreciate the feed back. Stay unlimited .EE user: Oban, Calabar. 08053530355 agent: Good morning. Please update us real time as we were informed that the issue has been treated. user: Yes. Issue resolved yesterday. I sent a feed back same day. Pls keep an eye, deals on diesel takes place there. agent: Thank you for the feedback. Stay Unlimited. UO. ### Response: Customer is facing network issue @Oban. Agent informs customer to update real time as he has been informed that issue has been treated.

user: . if an ATM doesn't work because of suspicious activity out of your normal withdrawl zone why does it take $ out ur act??? . now hundreds taken out of my act... And now not gonna show up til Tuesday? agent: Hello, we're here to help. Please use link below to send your full name/ZIP/phone/account type and we’ll follow up with you. user: Don't see a link. Sent a DM, tried calling in but said the wait time was 42 minutes........ agent: I called and left a message for you. What's the best time to reach you? user: I just missed it call again I called back entered extension. On hold leaving u a vm agent: I called and left a message for you. Please let us know if you still need help. user: I called back and left a VM and tweeted right back. But of course never heard anything besides a tweet almost a day later agent: I called back and left a message. Please let us know when is good time to call you.

Customer is asking about the denied transaction at the ATM he faced. Agent is requesting to know the right time to call the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . if an ATM doesn't work because of suspicious activity out of your normal withdrawl zone why does it take $ out ur act??? . now hundreds taken out of my act... And now not gonna show up til Tuesday? agent: Hello, we're here to help. Please use link below to send your full name/ZIP/phone/account type and we’ll follow up with you. user: Don't see a link. Sent a DM, tried calling in but said the wait time was 42 minutes........ agent: I called and left a message for you. What's the best time to reach you? user: I just missed it call again I called back entered extension. On hold leaving u a vm agent: I called and left a message for you. Please let us know if you still need help. user: I called back and left a VM and tweeted right back. But of course never heard anything besides a tweet almost a day later agent: I called back and left a message. Please let us know when is good time to call you. ### Response: Customer is asking about the denied transaction at the ATM he faced. Agent is requesting to know the right time to call the customer.

user: agent: I apologize for the issues. I am showing that we are still working on the construction needed to provide service ... user: your construction people finished the line work yesterday and in their words " you are ready for modem installation tomorrow. ". words are admitedly harsh. But this is going on 4 months of false promises and pushed back dates. Forgive the rudeness this has been a mess. agent: I apologize for the confusion. I can see what I can do to help. Can you please DM us and let me know if the modem... user: No the modem is not connected as the technician that left 45 minutes ago stated there was no point as the power to the lines is not on. I now realize that should have been a DM. But meh. I figure this is like a monitored call right. agent: I do show that the technician who was out there submitted a request to have the power to the lines turned on at t... user: Its been 3 almost 4 months of trying to get this done by calls. Twice now i have gotten annoyed enough to take it to twitter. Twitter spectrum told me more in 30 mins than 3 months of phone calls did. agent: I am glad we were able to get things sorted out for you. If you have any questions in the future or there's anyth...

Customer is complaning that modem is not connected. Agent is suggests to submit a request to have the power to the lines using URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: I apologize for the issues. I am showing that we are still working on the construction needed to provide service ... user: your construction people finished the line work yesterday and in their words " you are ready for modem installation tomorrow. ". words are admitedly harsh. But this is going on 4 months of false promises and pushed back dates. Forgive the rudeness this has been a mess. agent: I apologize for the confusion. I can see what I can do to help. Can you please DM us and let me know if the modem... user: No the modem is not connected as the technician that left 45 minutes ago stated there was no point as the power to the lines is not on. I now realize that should have been a DM. But meh. I figure this is like a monitored call right. agent: I do show that the technician who was out there submitted a request to have the power to the lines turned on at t... user: Its been 3 almost 4 months of trying to get this done by calls. Twice now i have gotten annoyed enough to take it to twitter. Twitter spectrum told me more in 30 mins than 3 months of phone calls did. agent: I am glad we were able to get things sorted out for you. If you have any questions in the future or there's anyth... ### Response: Customer is complaning that modem is not connected. Agent is suggests to submit a request to have the power to the lines using URL.

user: Did you know Tracking numbers are NOT porting over from Paypal? Got dinged on 10/20 shipment that was uploaded I uploaded ON TIME and Paypal did not send the tracking to eBay. Is that MY fault? agent: Eek! That's definitely not good. Do tracking numbers show in your Sold folder, Marsha? Were the labels created via PayPal? user: I print my labels through & manually input number into PayPal as I go. If you look at transaction, you'll see. Today I input both I added the ttacking from the 19th to my eBay Order Details today when I saw it as missing. I copied it from PayPal where I input initially agent: Gotcha. I'll take a look at it. DM us your item number, email address, first/last name and postal code on file. user: Will do! Will also send screen shot from PP Sent the information via DM agent: Beautiful, I just replied!

Customer is complaining that their tracking numbers are not porting over from Paypal, and got dinged on 10/20 shipment that was upload, they even uploaded on time but paypal did not send the tracking to ebay. Agent updates to DM their item umber, mail address, first/last name and postal code on file.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Did you know Tracking numbers are NOT porting over from Paypal? Got dinged on 10/20 shipment that was uploaded I uploaded ON TIME and Paypal did not send the tracking to eBay. Is that MY fault? agent: Eek! That's definitely not good. Do tracking numbers show in your Sold folder, Marsha? Were the labels created via PayPal? user: I print my labels through & manually input number into PayPal as I go. If you look at transaction, you'll see. Today I input both I added the ttacking from the 19th to my eBay Order Details today when I saw it as missing. I copied it from PayPal where I input initially agent: Gotcha. I'll take a look at it. DM us your item number, email address, first/last name and postal code on file. user: Will do! Will also send screen shot from PP Sent the information via DM agent: Beautiful, I just replied! ### Response: Customer is complaining that their tracking numbers are not porting over from Paypal, and got dinged on 10/20 shipment that was upload, they even uploaded on time but paypal did not send the tracking to ebay. Agent updates to DM their item umber, mail address, first/last name and postal code on file.

user: Why isn’t my router going online????????? Answer that for me. It makes no sense at this point. It already drops connection atleast once a day and now it’s been offline for awhile now. Enlighten me. agent: Good evening! I would really like to help with your internet services. When you can plz DM your phone number and address to chat? user: done. agent: Thank you for your response. It looks as though there has been some intermittent connectivity with your modem for the last few days. This would require a service appointment to have the matter addressed. We ask that you please send your general availabi... user: done again Is anyone going to come? agent: We are awaiting the best call back number, so we can setup the appointment for you. Please provide the best call ahead number via DM, thanks. user: done agent: Thanks, I'm pulling up the schedule now.

Customer is facing problem with his router connection going offline or down. Agents informs customer about pulling up the schedule.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why isn’t my router going online????????? Answer that for me. It makes no sense at this point. It already drops connection atleast once a day and now it’s been offline for awhile now. Enlighten me. agent: Good evening! I would really like to help with your internet services. When you can plz DM your phone number and address to chat? user: done. agent: Thank you for your response. It looks as though there has been some intermittent connectivity with your modem for the last few days. This would require a service appointment to have the matter addressed. We ask that you please send your general availabi... user: done again Is anyone going to come? agent: We are awaiting the best call back number, so we can setup the appointment for you. Please provide the best call ahead number via DM, thanks. user: done agent: Thanks, I'm pulling up the schedule now. ### Response: Customer is facing problem with his router connection going offline or down. Agents informs customer about pulling up the schedule.

user: Ridiculous! Once again both lifts not working on busiest day of week. Stamford Hill branch. Replace these lifts once and for all! agent: Oh no, I'm really sorry about that. Does this happen quite regularly? Also have you spoken to a manager in store about this? Aisha user: Another week, still no lifts. Utterly ridiculous. I've reported this to you in the past. Think of the disabled and elderly. agent: Further apologies! I've gave the store a call to question this, an engineer was called out today and the lifts are currently being repaired. Chris. user: I appreciate your concern but that's precisely the issue - they are constantly being repaired. It seems like it's time for a replacement. Anyone doing a large shop will have gone elsewhere as it's not possible to park nearby on ground floor, whereas Morrisons down the road has plenty of parking on ground floor level. agent: I understand what you're saying. Rest assured the store's management are aware of the issues and are looking into getting this resolved ASAP. Chris. user: Another week - still no lifts. It's not rocket science, you know. Goodbye , hello agent: I'm really sorry for the hassle caused by this. The Store Manager, Adam, has reassured me that the store are doing everything they can to get the lifts working ASAP. Danny

Customer is complaining about elevators which are not under working condition quite often. Agent states that they are currently being repaired by an engineer and they will get into working ASAP.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Ridiculous! Once again both lifts not working on busiest day of week. Stamford Hill branch. Replace these lifts once and for all! agent: Oh no, I'm really sorry about that. Does this happen quite regularly? Also have you spoken to a manager in store about this? Aisha user: Another week, still no lifts. Utterly ridiculous. I've reported this to you in the past. Think of the disabled and elderly. agent: Further apologies! I've gave the store a call to question this, an engineer was called out today and the lifts are currently being repaired. Chris. user: I appreciate your concern but that's precisely the issue - they are constantly being repaired. It seems like it's time for a replacement. Anyone doing a large shop will have gone elsewhere as it's not possible to park nearby on ground floor, whereas Morrisons down the road has plenty of parking on ground floor level. agent: I understand what you're saying. Rest assured the store's management are aware of the issues and are looking into getting this resolved ASAP. Chris. user: Another week - still no lifts. It's not rocket science, you know. Goodbye , hello agent: I'm really sorry for the hassle caused by this. The Store Manager, Adam, has reassured me that the store are doing everything they can to get the lifts working ASAP. Danny ### Response: Customer is complaining about elevators which are not under working condition quite often. Agent states that they are currently being repaired by an engineer and they will get into working ASAP.

user: Arlington VA here—Internet okay, Internet TV guide okay, but no TV channels—none. When is service going to be restored? agent: Are you getting channel unavailable message? user: Yes—that message on both boxes. agent: Thank you, if you were to reboot one of the two does it update with the correct time? user: I rebooted one of the boxes and it never came back online showed loading and reboot messages and never got farther—ie, no internet guide agent: Can you try reseating your coax cable on the back? Let us know if that helps. user: Both boxes are out simultaneously—the odds that the coax cables to both of them loosened at the same time are close to zero. agent: Do you know where your main splitter located? user: Thanks for trying to help—originally posted trying to get an outage update. I’ll call local FIOS. agent: You can sign in with your credentials to check for outages at

Here customer is complaining about the channels not available on TV .where internet is working properly and also he tried rebooting still faces the same issue. Here agents ask the details and ask the agent to reboot the TV assist the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Arlington VA here—Internet okay, Internet TV guide okay, but no TV channels—none. When is service going to be restored? agent: Are you getting channel unavailable message? user: Yes—that message on both boxes. agent: Thank you, if you were to reboot one of the two does it update with the correct time? user: I rebooted one of the boxes and it never came back online showed loading and reboot messages and never got farther—ie, no internet guide agent: Can you try reseating your coax cable on the back? Let us know if that helps. user: Both boxes are out simultaneously—the odds that the coax cables to both of them loosened at the same time are close to zero. agent: Do you know where your main splitter located? user: Thanks for trying to help—originally posted trying to get an outage update. I’ll call local FIOS. agent: You can sign in with your credentials to check for outages at ### Response: Here customer is complaining about the channels not available on TV .where internet is working properly and also he tried rebooting still faces the same issue. Here agents ask the details and ask the agent to reboot the TV assist the customer.

user: Hello, is there an age range for the child's in the parent child's bays? agent: We do expect customers to use their initiative, we wouldn't advise parents to use these bays with their 30 YO son/daughter. TY - Mike 2/2 Hi Matt, there isn't really an age limit for children in our parent child facilities. 1/2 user: Well that's obvious Mike. I was wondering more if you thought 15 YO was suitable or not. state on their signs 12 and under. Maybe you could do it too. agent: Hi Matt, I can see your point about not having a clear sign with an age restriction. I would like to log this feedback for review. 1/2 Are you able to DM me your name, address and postcode so I can get that done? Thanks - Mike. 2/2 user: Just sent the message cheers agent: Hi Matt, I've made a full log of this suggestion on our system for future review. If there's anything else, please let us know. TY - Rhys

Customer asking is there any age range for the child's in the parent child's bays. Agent updating that there isn't really an age limit for children in our parent child facilities.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello, is there an age range for the child's in the parent child's bays? agent: We do expect customers to use their initiative, we wouldn't advise parents to use these bays with their 30 YO son/daughter. TY - Mike 2/2 Hi Matt, there isn't really an age limit for children in our parent child facilities. 1/2 user: Well that's obvious Mike. I was wondering more if you thought 15 YO was suitable or not. state on their signs 12 and under. Maybe you could do it too. agent: Hi Matt, I can see your point about not having a clear sign with an age restriction. I would like to log this feedback for review. 1/2 Are you able to DM me your name, address and postcode so I can get that done? Thanks - Mike. 2/2 user: Just sent the message cheers agent: Hi Matt, I've made a full log of this suggestion on our system for future review. If there's anything else, please let us know. TY - Rhys ### Response: Customer asking is there any age range for the child's in the parent child's bays. Agent updating that there isn't really an age limit for children in our parent child facilities.

user: I need assistance with some staff travel tickets issued through MyIDTravel. Can you follow back? Thanks agent: Hi Guillermo. We're unable to assist with any staff travel bookings. You'd need to contact staff travel directly for help with this. user: May I have a phone number or email to contact them? Thank you! agent: Hi Guillermo, we would recommend you speak to MyIDTravel if you have tickets issued through them. user: I don't have issues with MyIDTravel and they asked to reach out to BA directly. I have requested several refunds for unused tickets agent: We're truly sorry Guillermo. We're not able to assist you. MyIDTravel will have contact numbers to assist you. user: I have contacted MyIDTravel and they say BA needs to help me with the refund. Please provide a phone number or email I can use. Thanks agent: Hi Guillermo, as previously advised, this is something we're unable to assist with. Please contact MyIDTravel or 1/2 speak internally with your employing airline. 2/2

Customer enquirers about staff travel booking. Agent informed to contact MyIDTravel for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need assistance with some staff travel tickets issued through MyIDTravel. Can you follow back? Thanks agent: Hi Guillermo. We're unable to assist with any staff travel bookings. You'd need to contact staff travel directly for help with this. user: May I have a phone number or email to contact them? Thank you! agent: Hi Guillermo, we would recommend you speak to MyIDTravel if you have tickets issued through them. user: I don't have issues with MyIDTravel and they asked to reach out to BA directly. I have requested several refunds for unused tickets agent: We're truly sorry Guillermo. We're not able to assist you. MyIDTravel will have contact numbers to assist you. user: I have contacted MyIDTravel and they say BA needs to help me with the refund. Please provide a phone number or email I can use. Thanks agent: Hi Guillermo, as previously advised, this is something we're unable to assist with. Please contact MyIDTravel or 1/2 speak internally with your employing airline. 2/2 ### Response: Customer enquirers about staff travel booking. Agent informed to contact MyIDTravel for further assistance.

user: Multiple mapping caused by #OneDrive in #Windows10 makes removing #RecentPlaces even more frustrating. Any idea agent: Let's work on this. Recent Folders exists in Windows 10, check out ThePhinx post on this link user: thank you. Will check it out. agent: Good day. Checking back with you. Is everything working on your end? Please get back to us if you need further help. user: I'm afraid not. I want Recent Places in the Open and Save As dialogue (rather than a list of recent files) agent: We value your feedback regarding this matter. We suggest that you share your suggestion here: Help us improve our Twitter support by answering our survey on this link: Thank you.

Customer is complaining about the multiple mapping caused by onedrive in windows 10 makes 115890 removing recent places. Agent asks to improve their twitter support by answering survey on the link:URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Multiple mapping caused by #OneDrive in #Windows10 makes removing #RecentPlaces even more frustrating. Any idea agent: Let's work on this. Recent Folders exists in Windows 10, check out ThePhinx post on this link user: thank you. Will check it out. agent: Good day. Checking back with you. Is everything working on your end? Please get back to us if you need further help. user: I'm afraid not. I want Recent Places in the Open and Save As dialogue (rather than a list of recent files) agent: We value your feedback regarding this matter. We suggest that you share your suggestion here: Help us improve our Twitter support by answering our survey on this link: Thank you. ### Response: Customer is complaining about the multiple mapping caused by onedrive in windows 10 makes 115890 removing recent places. Agent asks to improve their twitter support by answering survey on the link:URL.

user: How are you still issuing paper vouchers redeemable by mail only? Please get your act together & jump into the 21st century agent: We do offer evouchers as well but in some instances we still need to issue paper vouchers. Thanks for understanding. user: surely you can have a better way to redeem them then to have to mail them in? agent: They can be brought into an AA ticket counter for payment as well. user: That's not exactly convenient. Go to an airport for future travel or pay for tracked shipping and spend a half hour to an hour on the phone agent: Electronic vouchers are in the works. Our apologies for any inconvenience. user: Explain to me what to do now! In Manila, postal service won't ship the voucher because it's considered money and no AA desk at NAIA... ...and it needs to be sent by October 16th, I'm beyond irritated now! agent: You can ticket in person at Airesources, Inc. 4th floor, The Pilgrims' Center Bldg, 758 P Ocampo ST. Malte, Manila 1004 M-F 830a-530p. user: ...not to mention the voucher was for a flight you canceled for mechanical issues & didn't compensate the full price as per regulations Will they accept the voucher there? I already have a record locator And those are my working hours... I'm meant to take time off work for a voucher issued due to a flight cancellation caused by AA? Can I please get answers to my last questions? agent: You'll be able to use your voucher at the address provided. We're so sorry for the inconvenience. user: So you're saying I'm meant to take time off work? How about just scanning & sending by email, ending this saga? How is AA still in oneworld? Is there really no way to just have this processed via email? agent: You'll need to bring the voucher in person in order to use it.

Customer is complaining how can they issue paper vouchers which is redeemable only by mail. Agent updates that for some instances they need to issue paper vouchers and can use the voucher at the given address where the voucher need to bring in person in order to use it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How are you still issuing paper vouchers redeemable by mail only? Please get your act together & jump into the 21st century agent: We do offer evouchers as well but in some instances we still need to issue paper vouchers. Thanks for understanding. user: surely you can have a better way to redeem them then to have to mail them in? agent: They can be brought into an AA ticket counter for payment as well. user: That's not exactly convenient. Go to an airport for future travel or pay for tracked shipping and spend a half hour to an hour on the phone agent: Electronic vouchers are in the works. Our apologies for any inconvenience. user: Explain to me what to do now! In Manila, postal service won't ship the voucher because it's considered money and no AA desk at NAIA... ...and it needs to be sent by October 16th, I'm beyond irritated now! agent: You can ticket in person at Airesources, Inc. 4th floor, The Pilgrims' Center Bldg, 758 P Ocampo ST. Malte, Manila 1004 M-F 830a-530p. user: ...not to mention the voucher was for a flight you canceled for mechanical issues & didn't compensate the full price as per regulations Will they accept the voucher there? I already have a record locator And those are my working hours... I'm meant to take time off work for a voucher issued due to a flight cancellation caused by AA? Can I please get answers to my last questions? agent: You'll be able to use your voucher at the address provided. We're so sorry for the inconvenience. user: So you're saying I'm meant to take time off work? How about just scanning & sending by email, ending this saga? How is AA still in oneworld? Is there really no way to just have this processed via email? agent: You'll need to bring the voucher in person in order to use it. ### Response: Customer is complaining how can they issue paper vouchers which is redeemable only by mail. Agent updates that for some instances they need to issue paper vouchers and can use the voucher at the given address where the voucher need to bring in person in order to use it.

user: Because of your crap system & equipment, I only get the first 13 channels. It explains why my renters mess with the wiring to be able to watch something. I wonder if I can cancel your bulk contract for non-performance? agent: Our apologies for any frustrations or inconvenience Alan. Is there anything we may be able to assist with? . user: Find me a technical support person who understands Bulk agreements with Multi-Dwelling Units. So far front line CS and the supervisor have no idea what I am talking about. agent: Is this a business class account? . user: Yes. Krishna K. got it fixed. But not without some struggles. As a weekly rental property, this can't be an ongoing problem and there has to be an easy way for them to solve it. agent: I'm glad to hear Krishna was able to get the matter taken care of you. Was she a business class representative? . user: No idea. She did not appear to understand the bulk agreement, but was eventually able to locate the account and communicate with my DTA. She wasn't able to give me detailed information on what she did. Just said it wouldn't happen again. I have to say I am skeptical based on history. This is a rental unit & guests won't troubleshoot, they'll just bypass the DTA. Not a good thing. agent: I understand. I'm hopeful you wouldn't experience issues again. However, if you do, I would certainly recommend speaking with our business class department as I'm sure they will have a quick & full access to your account. Do you have contact information... user: Is it available 24/7? Would a guest be able to call? What info would they have to give? agent: That would depend on their reason for calling. If they're having service related issues they may not need to provide much account details. However, this would be at the discretion of the representative they speak with. The contact telephone number is 866.243.9787. . user: Is it 24/7? You do understand that discretion of the representative is not what a renter who has paid good money to enjoy vacation wants to hear. Easy to do business with, is best. agent: I apologize for the inconvenience. If there is anything I can do to assist you in the future please feel free to reach out to us

Customer is complaining about the poor system and equipment where they are getting only 13 channels. Agent recommend to speak with business class department and also request to reach out to them on anytime for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Because of your crap system & equipment, I only get the first 13 channels. It explains why my renters mess with the wiring to be able to watch something. I wonder if I can cancel your bulk contract for non-performance? agent: Our apologies for any frustrations or inconvenience Alan. Is there anything we may be able to assist with? . user: Find me a technical support person who understands Bulk agreements with Multi-Dwelling Units. So far front line CS and the supervisor have no idea what I am talking about. agent: Is this a business class account? . user: Yes. Krishna K. got it fixed. But not without some struggles. As a weekly rental property, this can't be an ongoing problem and there has to be an easy way for them to solve it. agent: I'm glad to hear Krishna was able to get the matter taken care of you. Was she a business class representative? . user: No idea. She did not appear to understand the bulk agreement, but was eventually able to locate the account and communicate with my DTA. She wasn't able to give me detailed information on what she did. Just said it wouldn't happen again. I have to say I am skeptical based on history. This is a rental unit & guests won't troubleshoot, they'll just bypass the DTA. Not a good thing. agent: I understand. I'm hopeful you wouldn't experience issues again. However, if you do, I would certainly recommend speaking with our business class department as I'm sure they will have a quick & full access to your account. Do you have contact information... user: Is it available 24/7? Would a guest be able to call? What info would they have to give? agent: That would depend on their reason for calling. If they're having service related issues they may not need to provide much account details. However, this would be at the discretion of the representative they speak with. The contact telephone number is 866.243.9787. . user: Is it 24/7? You do understand that discretion of the representative is not what a renter who has paid good money to enjoy vacation wants to hear. Easy to do business with, is best. agent: I apologize for the inconvenience. If there is anything I can do to assist you in the future please feel free to reach out to us ### Response: Customer is complaining about the poor system and equipment where they are getting only 13 channels. Agent recommend to speak with business class department and also request to reach out to them on anytime for further assistance.

user: due to 6th Nov AK6044 flight schedule changed. Could help me to check whether got late flight after AK6044? I would like to agent: Sure Cheng, the last flight is at 20:00 from JHB-KUL. May we have your booking number please? -Floi user: QC7UYB I mean KL back JB AK6044 agent: Hi, the last flight would be at 20:00 AK 6048. Please note that there's no options as retimed is less than 45 mins. Thanks. user: Can you assist to change the late flight as I was informed the AK6044 reschedule to earlier 6:35pm? agent: Sorry but there's no option available as the retime is only 35 minutes. You may do flight change online via >> >>Manage my Booking if you want, it'll be subject to applicable fees. Thanks. -Floi user: No option? Mean I have no option to change schedule even thought u Reschedule flight earlier? agent: Unfortunately nope, Farn Fong. Options are only available for flights affected by retimed more than 45 minutes. Thanks. -Miza

The customer is asaking that the flight on 6th nov ak6044 schedule changed and asks for a help to check late flight after ak6044. The agent updated that there is no option available as the retime is only 35 minutes and asked manage my booking if they want for applicable fees.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: due to 6th Nov AK6044 flight schedule changed. Could help me to check whether got late flight after AK6044? I would like to agent: Sure Cheng, the last flight is at 20:00 from JHB-KUL. May we have your booking number please? -Floi user: QC7UYB I mean KL back JB AK6044 agent: Hi, the last flight would be at 20:00 AK 6048. Please note that there's no options as retimed is less than 45 mins. Thanks. user: Can you assist to change the late flight as I was informed the AK6044 reschedule to earlier 6:35pm? agent: Sorry but there's no option available as the retime is only 35 minutes. You may do flight change online via >> >>Manage my Booking if you want, it'll be subject to applicable fees. Thanks. -Floi user: No option? Mean I have no option to change schedule even thought u Reschedule flight earlier? agent: Unfortunately nope, Farn Fong. Options are only available for flights affected by retimed more than 45 minutes. Thanks. -Miza ### Response: The customer is asaking that the flight on 6th nov ak6044 schedule changed and asks for a help to check late flight after ak6044. The agent updated that there is no option available as the retime is only 35 minutes and asked manage my booking if they want for applicable fees.

user: Really wish had more vegetarian options in their meal deals. Getting tired of only having one choice or none at all. agent: We're limited by stock availability as to what we include in our promotions, but our team are looking into this. Thanks. user: How do you work out stock availability then? agent: Hi Jasmine, each store is different depending on space. Which offers do you usually treat yourself to? user: It's usually the dine in for two for £10 mainly agent: Thanks, Jasmine - please can we ask which stores you usually visit too? user: Mostly it's the one at Glasgow silverburn I go to. agent: Thanks, Jasmine - we'll let our Food team know.

The client has many questions. The agent answers all questions even if they are not problems to solve.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Really wish had more vegetarian options in their meal deals. Getting tired of only having one choice or none at all. agent: We're limited by stock availability as to what we include in our promotions, but our team are looking into this. Thanks. user: How do you work out stock availability then? agent: Hi Jasmine, each store is different depending on space. Which offers do you usually treat yourself to? user: It's usually the dine in for two for £10 mainly agent: Thanks, Jasmine - please can we ask which stores you usually visit too? user: Mostly it's the one at Glasgow silverburn I go to. agent: Thanks, Jasmine - we'll let our Food team know. ### Response: The client has many questions. The agent answers all questions even if they are not problems to solve.

user: my contacts on my windows Phone are gone. Still visible on pc. Please help. agent: Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue? user: Great. Lumia 950XL with windows 10mobile. No changes prior to the issue. agent: Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details: user: Done. No change unfortunately. Oh wait. It says 'synchronizing' Hmm... Still this... No contacts yet... agent: Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us! user: It works! Thank you! agent: Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions.

Customer lost his contacts on Windows phone and can still see on his PC. Agent directs customer to remove photo which contains customers email address and send them a DM for further questions.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my contacts on my windows Phone are gone. Still visible on pc. Please help. agent: Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue? user: Great. Lumia 950XL with windows 10mobile. No changes prior to the issue. agent: Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details: user: Done. No change unfortunately. Oh wait. It says 'synchronizing' Hmm... Still this... No contacts yet... agent: Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us! user: It works! Thank you! agent: Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions. ### Response: Customer lost his contacts on Windows phone and can still see on his PC. Agent directs customer to remove photo which contains customers email address and send them a DM for further questions.

user: I’m having problems finding the WiFi start page and the usual bbc news way of doing it no longer works. Do you have a link? agent: Hi Darren, of course, please can you try this link: user: Server cannot be found agent: Oh no! Could you please try forgetting the network in your settings, reconnect & then follow the link again? This should do it user: Nope. Same issue. Not to worry. I’ve got a book. Got it. Took a few attempts of forgetting network etc. agent: Apologies about that, Darren, glad you've managed to connect now. Have a good journey :)

Customer is complaining about the WiFi start page and the usual bbc news way of doing it no longer works. Agent says to try forgetting the network in settings, reconnect &amp then follow the link again and will managed to connect.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m having problems finding the WiFi start page and the usual bbc news way of doing it no longer works. Do you have a link? agent: Hi Darren, of course, please can you try this link: user: Server cannot be found agent: Oh no! Could you please try forgetting the network in your settings, reconnect & then follow the link again? This should do it user: Nope. Same issue. Not to worry. I’ve got a book. Got it. Took a few attempts of forgetting network etc. agent: Apologies about that, Darren, glad you've managed to connect now. Have a good journey :) ### Response: Customer is complaining about the WiFi start page and the usual bbc news way of doing it no longer works. Agent says to try forgetting the network in settings, reconnect &amp then follow the link again and will managed to connect.

user: You were right, nice flight. I got a problem though! While in the plane with my carryon, the flight attendant slammed the over he'd door on the handle and broke my carryon! agent: Oh, no! I am so disappointed to hear that. It is best to take the damaged bag to our Baggage Service Office and have them review the damages. *AJL user: Is there a way to do it any other way? I landed at midnight in Pittsburgh and nothing was open! Thank you for your quick response though! agent: Regretfully, the airport Baggage Services has to make a report and document damages to make sure that this gets taken care of. This would be the only place that could do it. *TBW user: I live 2 hrs from Pittsburgh Airport... agent: Hi Andy, I am so sorry. You can also file online as well. We do need to know the purchase price, the age of the bag and a description of the damage. You could upload a picture Please use this link to our website. Thank you. *TJM user: Thank you so much. I have all that information already! agent: Perfect, thank you for your patience. Thank you for flying Delta! *TJM user: No, thank you! You guys put American to Shame!! ! agent: Wow! We are cool like that! We do appreciate you choosing Delta. *TJM

Customer is complaining about flight door handle broken his carryon. Agent is replying that take a damaged bag to baggage service as they will review the damages.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: You were right, nice flight. I got a problem though! While in the plane with my carryon, the flight attendant slammed the over he'd door on the handle and broke my carryon! agent: Oh, no! I am so disappointed to hear that. It is best to take the damaged bag to our Baggage Service Office and have them review the damages. *AJL user: Is there a way to do it any other way? I landed at midnight in Pittsburgh and nothing was open! Thank you for your quick response though! agent: Regretfully, the airport Baggage Services has to make a report and document damages to make sure that this gets taken care of. This would be the only place that could do it. *TBW user: I live 2 hrs from Pittsburgh Airport... agent: Hi Andy, I am so sorry. You can also file online as well. We do need to know the purchase price, the age of the bag and a description of the damage. You could upload a picture Please use this link to our website. Thank you. *TJM user: Thank you so much. I have all that information already! agent: Perfect, thank you for your patience. Thank you for flying Delta! *TJM user: No, thank you! You guys put American to Shame!! ! agent: Wow! We are cool like that! We do appreciate you choosing Delta. *TJM ### Response: Customer is complaining about flight door handle broken his carryon. Agent is replying that take a damaged bag to baggage service as they will review the damages.

user: I have heard that you make a free from Christmas cake kit, will this be available in Kidderminster? (Please say yes!) agent: Hi Rachel, I can let you know we ohhhh (drum roll) Do have this in our Kidderminster Superstore :)! Ty - Darren user: Very exciting! Do you know where abouts I can find it? I couldn't see it this week when I looked. agent: Hi Rachel, you should be able to find the kits on the right hand side of aisle 33. I hope this helps, Leah. user: Brilliant! Thank you! My toddler is very much looking forward to baking! I am in Tesco right now and the staff can't find it :( agent: I am sorry Rachel. Have the store started stocking other Christmas related goods? Thanks - Lara. user: Lots, all other free from Christmas items but no space for a free from Christmas cake kit :( Leah's tweet said it was in stock but it's not agent: Hi Rachel, I'm so sorry. Are you referring to the Free From Vanilla Christmas jumper cake kit by any chance? - Kirsten user: I was told you had a specific free from Christmas cake kit? (Traditional fruit cake) agent: Hi Rachel, we have the Free From Vanilla cake kit and Free From Chocolate Christmas Pudding kits available. Thanks - Ian

Customer is enquiring about the Christmas cake it. Agent updated the customer that they have free from Vanilla cake kit and free chocolate Christmas pudding kits available.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have heard that you make a free from Christmas cake kit, will this be available in Kidderminster? (Please say yes!) agent: Hi Rachel, I can let you know we ohhhh (drum roll) Do have this in our Kidderminster Superstore :)! Ty - Darren user: Very exciting! Do you know where abouts I can find it? I couldn't see it this week when I looked. agent: Hi Rachel, you should be able to find the kits on the right hand side of aisle 33. I hope this helps, Leah. user: Brilliant! Thank you! My toddler is very much looking forward to baking! I am in Tesco right now and the staff can't find it :( agent: I am sorry Rachel. Have the store started stocking other Christmas related goods? Thanks - Lara. user: Lots, all other free from Christmas items but no space for a free from Christmas cake kit :( Leah's tweet said it was in stock but it's not agent: Hi Rachel, I'm so sorry. Are you referring to the Free From Vanilla Christmas jumper cake kit by any chance? - Kirsten user: I was told you had a specific free from Christmas cake kit? (Traditional fruit cake) agent: Hi Rachel, we have the Free From Vanilla cake kit and Free From Chocolate Christmas Pudding kits available. Thanks - Ian ### Response: Customer is enquiring about the Christmas cake it. Agent updated the customer that they have free from Vanilla cake kit and free chocolate Christmas pudding kits available.

user: traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control? agent: We're closely monitoring the activity of Mount Agung volcano threat. We will contact you directly via SMS/Email if there are >>> changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable >>> (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). >>> You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha user: I’ve just seen a comment saying you are offering for flights to be moved or give credit?? ? It’s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control. agent: Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y

Customer enquires about the cancellation of tickets and also asking how to apply for refund. Agent states that once the booking is confirm, cancellation is not allowed.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control? agent: We're closely monitoring the activity of Mount Agung volcano threat. We will contact you directly via SMS/Email if there are >>> changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable >>> (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). >>> You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha user: I’ve just seen a comment saying you are offering for flights to be moved or give credit?? ? It’s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control. agent: Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y ### Response: Customer enquires about the cancellation of tickets and also asking how to apply for refund. Agent states that once the booking is confirm, cancellation is not allowed.

user: Is there a way to improve the GPS accuracy of your NRC app? Mine are very off compared to prev versions of your app. Thanks! agent: We'll take this one. What device, operating system and version of the app are you using? How are you holding your device? user: Thanks! iPhone 8, OS 11.0, NRC app version 5.8.0, held on hip, everything same as prev, but seems like it isn't near as specific (see photo) agent: Let's have you log out> restart your device> log in. When you can, please give it a quick test run and report back. user: Seems like it might’ve worked, still a little off but much better than before. Thank you for your quick responses and help! agent: You're welcome, Jonathan. We're glad to see you back up and running. Give us a shout if you need assistance with anything else. user: Yikes, spoke too soon, still inaccurate. Is there a way to sample the GPS points more often? Ran >7 mi, but app only registered ~6 yesterday agent: For best accuracy, we recommend holding your phone in your hand or in an armband. Go for another run and test it out.

Customer is complaining about the inaccuracy of GPS in the NRC app. Agent requests to test it out by holding the phone in hand or in an armband.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Is there a way to improve the GPS accuracy of your NRC app? Mine are very off compared to prev versions of your app. Thanks! agent: We'll take this one. What device, operating system and version of the app are you using? How are you holding your device? user: Thanks! iPhone 8, OS 11.0, NRC app version 5.8.0, held on hip, everything same as prev, but seems like it isn't near as specific (see photo) agent: Let's have you log out> restart your device> log in. When you can, please give it a quick test run and report back. user: Seems like it might’ve worked, still a little off but much better than before. Thank you for your quick responses and help! agent: You're welcome, Jonathan. We're glad to see you back up and running. Give us a shout if you need assistance with anything else. user: Yikes, spoke too soon, still inaccurate. Is there a way to sample the GPS points more often? Ran >7 mi, but app only registered ~6 yesterday agent: For best accuracy, we recommend holding your phone in your hand or in an armband. Go for another run and test it out. ### Response: Customer is complaining about the inaccuracy of GPS in the NRC app. Agent requests to test it out by holding the phone in hand or in an armband.

user: the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later agent: Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay. user: That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations. agent: Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look. user: We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. I will make sure to bring this up to the proper resources in order for this never to happen again. agent: Please DM us your record locator so we can take a look.

Customer has complaint about bad service in flight he is travelling. Agent informs customer to DM his record locator to have a look.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later agent: Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay. user: That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations. agent: Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look. user: We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. I will make sure to bring this up to the proper resources in order for this never to happen again. agent: Please DM us your record locator so we can take a look. ### Response: Customer has complaint about bad service in flight he is travelling. Agent informs customer to DM his record locator to have a look.