Datasets:

splevine

/

dstc11-intent

like 0

banking_0323

banking_0323_001

Customer

Hey Christina. How you doing? I I got a letter in the mail yesterday from your bank. And I kinda think I know what the issue is but it says there's a problem with my account. I was wondering if we can get this solved today?

['InformIntent']

ReportNotice

banking

banking_0324

banking_0324_051

Customer

Yes. I would like to also make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

banking_0325

banking_0325_001

Customer

Hi there. I would like to send money to my friend.

['InformIntent']

ExternalWireTransfer

banking

banking_0326

banking_0326_001

Customer

Hi, I was trying to figure out how to create an account online, but I'm having some trouble.

['InformIntent']

SetUpOnlineBanking

banking

banking_0326

banking_0326_003

Customer

Well, actually, the reason I called is to check the balance on my account. Could you help me with that?

['InformIntent']

CheckAccountBalance

banking

banking_0327

banking_0327_001

Customer

Hello I just love the coats and I would like to go to one of their home games this weekend. I have to get a hotel and book a room. I haven't found a room yet, but I have my flight booked before I go I need to pay a bill. I have a bill that needs to be paid. Need to pay from my account, to another account.

['InformIntent']

ExternalWireTransfer

banking

banking_0327

banking_0327_011

Customer

Yes, please. Also can you tell me my last transaction?

['InformIntent']

CheckTransactionHistory

banking

banking_0328

banking_0328_003

Customer

I'm doing pretty well. I I'm calling because I need to make a transfer from my account my checking account to my brother's checking account, please.

['InformIntent']

InternalFundsTransfer

banking

banking_0329

banking_0329_003

Customer

Oh I think you can help me, maybe. I need to check my account details.

['InformIntent']

GetAccountInfo

banking

banking_0329

banking_0329_015

Customer

OK, so, yeah yeah, that's what I thought. OK. I need to update that, because see I just got changed apartments. I was living over at this oh, you know those tan colored apartments on Mission? Lovely places. They jacked up their rent post pandemic and now I'm staying over here at fifteen fifteen Mission lane. San Diego California.

[]

UpdateStreetAddress

banking

banking_0330

banking_0330_001

Customer

Hi. Yes I was cuz I wanted to update my address on my account.

['InformIntent']

UpdateStreetAddress

banking

banking_0331

banking_0331_001

Customer

Hi Mark. My name is Dorothy Lee. I would like to check my savings account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0331

banking_0331_013

Customer

Yeah I wanted to close my savings account.

['InformIntent']

CloseBankAccount

banking

banking_0332

banking_0332_028

Customer

Oh OK perfect. I was wondering also if you could help me find a branch near me that's open. I I am having some problems accessing that information on my phone.

['InformIntent']

FindBranch

banking

banking_0333

banking_0333_027

Customer

I guess let me hear both because I thought You know I thought I had under draft protection.

[]

CheckAccountBalance

banking

banking_0334

banking_0334_005

Customer

Yes I like to dispute it.

['InformIntent']

DisputeCharge

banking

banking_0335

banking_0335_001

Customer

hi Josie, I'd like to report a a lost or possibly stolen card please.

['InformIntent']

ReportLostStolenCard

banking

banking_0335

banking_0335_033

Customer

yes, if if you wouldn't mind I'd like to make a wire transfer real quickly.

['InformIntent']

ExternalWireTransfer

banking

banking_0336

banking_0336_000

Customer

Hi. My name is Emma Green. I called a few minutes ago. I think you were the one I talked to. Because I wanted to know the balance of my checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0337

banking_0337_017

Customer

I moved to Texas and I can't remember if I changed my address or not.

[]

UpdateStreetAddress

banking

banking_0338

banking_0338_001

Customer

This is Jennifer Johnson. I would like to update my phone number today.

['InformIntent']

UpdatePhoneNumber

banking

banking_0338

banking_0338_019

Customer

Oh, OK, at least I can get that. I need to check my checking's account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0338

banking_0338_031

Customer

Yes, what was the last deposit amount?

['InformIntent']

CheckTransactionHistory

banking

banking_0339

banking_0339_006

Customer

and I need to check both of my balances.

['InformIntent']

CheckAccountBalance

banking

banking_0339

banking_0339_049

Customer

Could you send me a list of my last ten transactions?

['InformIntent']

CheckTransactionHistory

banking

banking_0340

banking_0340_025

Customer

OK, great. do you know if there's any fees for this transfer?

['InformIntent']

AskAboutTransferFees

banking

banking_0341

banking_0341_001

Customer

Hi, Blake. My name is Julie. I wanted to know which is the correct way to close a checking account?

['InformIntent']

CloseBankAccount

banking

banking_0341

banking_0341_030

Customer

OK, great. I would also like to update some information. I recently changed my email. Can I do that now?

['InformIntent']

UpdateEmail

banking

banking_0342

banking_0342_056

Customer

Urgent. Said something about sweepstakes winner gonna be deposited in my account I just wanted to know how much did I get deposited?

['InformIntent']

CheckTransactionHistory

banking

banking_0343

banking_0343_001

Customer

yes, I need to check my Intel checking account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0345

banking_0345_005

Customer

Well I I I need to actually make an internal transfer. And I didn't know how to go about doing so.

['InformIntent']

InternalFundsTransfer

banking

banking_0345

banking_0345_035

Customer

Is there a fee for the transfer?

['InformIntent']

AskAboutTransferFees

banking

banking_0346

banking_0346_001

Customer

Hi George. My name is Angela Garcia. I'm calling because I want to send some money to my friend who lives in Australia. and I wanted to know which is the best way to do that.

['InformIntent']

ExternalWireTransfer

banking

banking_0346

banking_0346_019

Customer

Yeah. I wanted to ask you, how long will it take until she can get the money and can she make a withdraw when the money gets there?

['InformIntent']

AskAboutTransferTime

banking

banking_0347

banking_0347_003

Customer

yeah I'm at work but I wanted to hit a ATM on my way home could you please tell me where the closest ATM is?

['InformIntent']

FindATM

banking

banking_0347

banking_0347_027

Customer

yeah would you provide me with my account balance?

['InformIntent']

CheckAccountBalance

banking

banking_0348

banking_0348_004

Customer

Well, that's that's what's going on and I'm down here on Randolf street and there's supposed to be an ATM here but I don't see it, and there's place to park anyway. So can you tell me. Can you help me find an ATM?

['InformIntent']

FindATM

banking

banking_0348

banking_0348_005

Customer

Oh, oh! And and can you also like find out what's the limit on there? Cuz I have to pay like, you know, two months worth.

['InformIntent']

GetWithdrawalLimit

banking

banking_0349

banking_0349_001

Customer

Hi, Rose, my name is Kim, and I need to update some personal information on my account, please.

['InformIntent']

UpdateStreetAddress

banking

banking_0350

banking_0350_001

Customer

Hi, I would, I called earlier but the, it was, I was talking to someone else but the phone call got cut off the, the main reason why I was calling is that I'd lost my credit card.

['InformIntent']

ReportLostStolenCard

banking

banking_0350

banking_0350_026

Customer

Well no, I mean that that purchase was definitely made by me and more than likely I may have just lost it so re-issuing I think would be fine. Do you think that would be a good course to take?

['InformIntent']

RequestNewCard

banking

banking_0351

banking_0351_001

Customer

yes. I'd just looked at my account and there's a transaction that I don't recognize, so I I guess I I I guess I'm disputing it.

['InformIntent']

DisputeCharge

banking

banking_0351

banking_0351_028

Customer

OK. by the way, I I I I want to just check on one thing. On my address I if you could check on that I may have used. I may have given you Dogwood Street. seven fifty-three Dogwood Street here in Phoenix. It's it's actually seven fifty-three Dogwood Road.

['InformIntent']

UpdateStreetAddress

banking

banking_0351

banking_0351_034

Customer

Could you could you give me a balance on that that checking account please?

['InformIntent']

CheckAccountBalance

banking

banking_0351

banking_0351_044

Customer

no. I think I So I. You'll send me a new card. how long will that be?

['InformIntent']

AskAboutCardArrival

banking

banking_0352

banking_0352_001

Customer

Yes. this is my second call I made about this. I I'm disputing a transaction I made on my gold card. maybe I need to come by a branch.

['InformIntent']

DisputeCharge

banking

banking_0353

banking_0353_003

Customer

Oh, I'm great thank you. I'm actually sorry to bother you about this on the phone. But I was calling to see if you could help me find a branch location near me.

['InformIntent']

FindBranch

banking

banking_0353

banking_0353_021

Customer

OK, great. Thank you. Do you know what the operating hours for those locations would be?

['InformIntent']

GetBranchHours

banking

banking_0354

banking_0354_001

Customer

hi. I need to check sounds. On my on my checking account.

[]

CheckAccountBalance

banking

banking_0354

banking_0354_030

Customer

Can can can you tell me what the last two amounts were? The last two transactions what the amounts were for?

['InformIntent']

CheckTransactionHistory

banking

banking_0355

banking_0355_001

Customer

yes. I'm calling in regards to you know, finding a branch so I can open an account.

['InformIntent']

OpenBankingAccount

banking

banking_0355

banking_0355_046

Customer

I'm gonna transfer money out of my savings account to this new checking account.

['InformIntent']

InternalFundsTransfer

banking

banking_0356

banking_0356_001

Customer

yeah, I received a notice in the mail about something being wrong with my account and I need to figure out what it is what happened how I need to fix it. I I don't know.

['InformIntent']

ReportNotice

banking

banking_0356

banking_0356_008

Customer

OK. I don't think I live anywhere near one.

[]

FindBranch

banking

banking_0357

banking_0357_001

Customer

Yeah, I need to check my balance on my checking.

['InformIntent']

CheckAccountBalance

banking

banking_0358

banking_0358_001

Customer

Yes, sir. I wanna update my phone number and I wanna also make sure that I have the correct address on my account. Will that be OK?

['InformIntent']

UpdatePhoneNumber

banking

banking_0359

banking_0359_001

Customer

Hi, I'm calling because I'd like to open an account.

['InformIntent']

OpenBankingAccount

banking

banking_0359

banking_0359_065

Customer

OK and when they say where the branches are, do they tell you whether it's walk up or drive thru, ATMs?

['InformIntent']

FindBranch

banking

banking_0360

banking_0360_009

Customer

That's hilarious. Well. I I'm calling today. I actually I was online. And I was trying to. You know. Figure out the whole situation online and and get setup and everything. And I was having a problem because I don't know if it was your website or my internet service. I didn't notice having an issue earlier when I had tried to search something on Google but but regardless. I was having a problem doing anything online so. I though I'd give you a call. and see if you could help me out. I am trying to open an account.

['InformIntent']

OpenBankingAccount

banking

banking_0361

banking_0361_005

Customer

Oh, those are such bad rates for both of those option. I will like to continue with opening a new account.

['InformIntent']

OpenBankingAccount

banking

banking_0362

banking_0362_004

Customer

Yeah so I checked my credit card account balance and I noticed there were some charges that just did not look familiar. I don't remember making those charges and I just wanted see if there is anything that we could do or you can help me.

['InformIntent']

DisputeCharge

banking

banking_0362

banking_0362_051

Customer

So just a couple of so there has been a couple of charges that I do not remember. Could I just go ahead and get a new card sent out to me and just get this as you know.

['InformIntent']

RequestNewCard

banking

banking_0363

banking_0363_001

Customer

Yes my. My. My debit card's been stolen or lost. I cannot find it. And I was just wondering what what's the procedure from this step moving forward on making sure that no. No fraudulent charges are being done on my card.

['InformIntent']

ReportLostStolenCard

banking

banking_0364

banking_0364_001

Customer

Hi Rose. My name is Kim. I have a question about my account. I see a charge on it that doesn't look right to me. I don't recognize it.

[]

DisputeCharge

banking

banking_0365

banking_0365_053

Customer

Yes I also would like to report that I lost my card.

['InformIntent']

ReportLostStolenCard

banking

banking_0367

banking_0367_001

Customer

hi Rose. My name is Kim and I'm calling for help. I just wanted to check my account balance please.

['InformIntent']

CheckAccountBalance

banking

banking_0368

banking_0368_048

Customer

You better make a transfer.

[]

InternalFundsTransfer

banking

banking_0369

banking_0369_001

Customer

Hello Katie, I guess how you doing? I don't know if I should be calling you first or the police first but my it looks like my card was stolen.

['InformIntent']

ReportLostStolenCard

banking

banking_0369

banking_0369_034

Customer

And also too on top of top of this the other day, I got a letter from Intelligible Bank saying that there's a problem with my account, so I I have like a lot of issues going on right

['InformIntent']

ReportNotice

banking

banking_0369

banking_0369_056

Customer

OK, let me ask you this though by canceling that will you know will that hurt any of my credit, will.

['InformIntent']

AskAboutCreditScore

banking

banking_0370

banking_0370_001

Customer

Hi, Joe. my name is Stephanie. I am calling to just check the balance of my accounts.

['InformIntent']

CheckAccountBalance

banking

banking_0370

banking_0370_043

Customer

Five dollar? OK. is there anyway you can do a transaction for me?

[]

InternalFundsTransfer

banking

banking_0372

banking_0372_015

Customer

I wanna close that one out. take the money out of that one and start a whole new account. In Larry's name.

['InformIntent']

CloseBankAccount

banking

banking_0373

banking_0373_001

Customer

yes, hello darling. good evening. I was interested in doing a wire transfer. Can you help me with that today?

['InformIntent']

ExternalWireTransfer

banking

banking_0373

banking_0373_035

Customer

Yeah. I had a question I wanted to ask you. It just kinda slipped my mind now. Oh that's what it was. how does ordering checks work?

['InformIntent']

OrderChecks

banking

banking_0374

banking_0374_001

Customer

Hello. This is Peter Davis. I want to make a money transfer. But all the banks are closed so I don't know what to do now.

['InformIntent']

FindATM

banking

banking_0375

banking_0375_003

Customer

I would like to check the balance in my brand new checking account.

['InformIntent']

CheckAccountBalance

banking

banking_0375

banking_0375_041

Customer

Absolutely! is there a way for me to sign up for for those services?

['InformIntent']

SetUpOnlineBanking

banking

banking_0376

banking_0376_001

Customer

Hi, Jaime. How you doing? I need to get a new account open. I'm already a customer of your bank. actually stepping into adulthood. Adult world. I got my first apartment and it seems I need to get a checking account set up to pay rent, pay my monthly bills. yeah. So, I I need to get a checking account set up and I have a savings account already.

['InformIntent']

OpenBankingAccount

banking

banking_0377

banking_0377_005

Customer

I need to make some transfer between two accounts, mine and my husbands.

['InformIntent']

InternalFundsTransfer

banking

banking_0379

banking_0379_001

Customer

yes. I need to check the my checking account balance.

['InformIntent']

CheckAccountBalance

banking

banking_0379

banking_0379_015

Customer

OK. I got another question for you. does my checking account does it earn any interest?

['InformIntent']

CheckAccountInterestRate

banking

banking_0380

banking_0380_001

Customer

Yes. Somebody while I was at the gas station somebody stole my Intel bank card. I don't know what to do. I think they're going to try to spend money on it.

['InformIntent']

ReportLostStolenCard

banking

banking_0380

banking_0380_043

Customer

How long is going to take to get the card and when I get it am I going to have the same credit card number or it's going to be a different one?

['InformIntent']

AskAboutCardArrival

banking

banking_0380

banking_0380_053

Customer

Yes. I like I just want to update my email address for my account.

['InformIntent']

UpdateEmail

banking

banking_0381

banking_0381_001

Customer

Hi Rose. My name is Kim. I have a question. I am actually looking at a statement I received in the mail and Excuse me. I have a charge on it that I don't recognize. so I'd like to dispute this this charge that I have on the statement.

['InformIntent']

DisputeCharge

banking

banking_0381

banking_0381_002

Customer

and then also I actually need help finding an ATM.

['InformIntent']

FindATM

banking

banking_0382

banking_0382_011

Customer

Oh great OK thank you that's very helpful. So how do I start my set up my checking account how do I get started with that?

['InformIntent']

OpenBankingAccount

banking

banking_0383

banking_0383_001

Customer

Hi this is Bren Johnson I have a a checking account with y'all also savings account but I'm talking calling the savings the checking account. I have lost my debit card. I was I am hiking with my family. We're out in New Mexico. just notice like I had set up with y'all that I'd be out of the home state for a week but I'm hiking in New Mexico and I know it's I lost it, it wouldn't of should've of been stolen I I've been we been camping haven't been around enough people I haven't used it for the gas or anything so yeah I I lost it somewhere out here there there's no way I'm finding it.

['InformIntent']

ReportLostStolenCard

banking

banking_0384

banking_0384_044

Customer

Perfect. Thank you so much. Are you sure that balance is right?

['InformIntent']

CheckTransactionHistory

banking

banking_0385

banking_0385_007

Customer

Well, I I already have a savings account, so I would like to open a checking account.

['InformIntent']

OpenBankingAccount

banking

banking_0385

banking_0385_031

Customer

I will also like to transfer the money from my savings account into my new checking account.

['InformIntent']

InternalFundsTransfer

banking

banking_0386

banking_0386_003

Customer

I I'm doing great. Hey, I wonder if you can help me. I need to update my phone number cuz I missed a call the other day. I have a new phone number.

['InformIntent']

UpdatePhoneNumber

banking

banking_0386

banking_0386_034

Customer

You know what? I I needed to transfer some money some I don't some money from one of my accounts to another one of my accounts in all in Intelligent Bank.

['InformIntent']

InternalFundsTransfer

banking

banking_0387

banking_0387_001

Customer

hi Rose. My name is Kim. I am actually I just moved not too long ago and I have just heard about your bank. About Intellibank. And I was trying to inquire about you know, getting started with you all.

[]

OpenBankingAccount

banking

banking_0388

banking_0388_001

Customer

I have a dispute I want to to be helped with because I'm seeing a transaction that has been made through my account which I had no idea or or did authorize it to take place.

['InformIntent']

DisputeCharge

banking

banking_0389

banking_0389_001

Customer

Hi Daisy. I need to find the closest branch location.

['InformIntent']

FindBranch

banking

banking_0389

banking_0389_005

Customer

yeah, but could you also tell me the hours?

['InformIntent']

GetBranchHours

banking

banking_0389

banking_0389_007

Customer

yeah, while I have you on the line could you also check my account balance?

['InformIntent']

CheckAccountBalance

banking

banking_0392

banking_0392_005

Customer

Oh, thank you so much. My husband was actually asking me at exactly if he wanted to use our business account, and just take money out of there and put that in our checking. Can you possibly help me with that this evening?

['InformIntent']

InternalFundsTransfer

banking