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CHEF INSTRUCTOR Professional Summary Pastry chef/baker/cake decorator 5 year history creating beautiful specialty cakes events. Wide range skills includes custom breads, cookies, pies tarts. Highly organized supportive team player. Abundant knowledge seasonality ingredients well passion local, sustainable organic ingredients. Plans executes menu development, budget analysis, equipment, food preparation execution, ordering. Hardworking, time, self-motivated individual proven record responsibility ability problem solve. Equally effective working independently well team effort. Works well wide range people levels; comfortable leading, collaborating training. Organized detail-oriented ability view situations challenges positive way propose solutions streamline operations. Passionate creating unique, delicious pastries using extensive knowledge baking sciences flavor combinations. Experience 04/2016 Current Chef Instructor Company Name － City State Teaching classes small large groups. Honing current culinary skills sharing knowledge, methods technique students. Creating lesson plans menus 02/2016 Current Sales Representative Company Name － City State Traveling New Jersey, Pennsylvania Delaware areas selling cake pastries wholesale bakery. Learning art sales Honing communication sales skills well conversational ability product knowledge ​ 03/2015 01/2016 Assistant Pastry Chef Company Name － City State Helped lead small team bakers Decorated cakes, cupcakes variety pastries daily display case. Created different flavor combinations seasonal goods make ever changing menu Created menu items highly popular Napa renown Boon Fly Cafe Helped carry banquets creating attractive dessert bread displays 500 people Managed daily production breads including Brioche, burger buns, focaccia, sourdough baguettes, rye bread, carraway seed, multigrain, parker house rolls, pizza dough biscuits. Placed produce/dry good orders, requisitioned admin duties. 08/2014 03/2015 Event/Pastry Chef Company Name － City State Communicates effectively management well co workers. Leads team successful parties banquets. Works production line necessary. Team player systematically tastes smells prepared dishes, observes color, texture garnishes. Implements supports company initiatives programs. Consistently keeps clean safe environment adhering federal, state local sanitation safety requirements. Prepares variety breads, pastries, desserts, cookies well savory items events ranging 15 100 people. 08/2012 08/2014 Assistant Pastry Chef Company Name － City State Managed directed team three pastry line cooks include; overseeing daily responsibilities, health safety standards sustained. Effectively coordinated management kitchen staff service guarantee successful lunch dinner shifts.Prepared variety breads, sauces, garnishes pastries daily basis needed service. Helped facilitate kitchen cleanliness sanitation well communicating well co- workers English Spanish. Procured supplies, foods, equipment pastry department. Assisted initial restaurant opening pastry department development. Spearheaded research development include reviewing analyzing data meals served, food consumed, food costs, supplies labor along providing reports recommendations based results. Sought new methods, products procedures improving food service operation. Was responsible ordering/ checking orders well conducting inventory costing recipes. Established maintained open, collaborative relationships kitchen team. Quickly courteously resolved guest problems complaints. 08/2007 01/2012 Banquet Chef Company Name － City State Managed team kitchen support successfully organized executed banquet events. Assisted ordering, menu planning, calculating charges special dinners banquet events. Prepped executed professional banquets guest ranging 15-1,000 customers. Ordered requisitioned food daily basis banquets large parties. Interacted guests members leading live food action stations. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Enforced appropriate work-flow quality controls food quality temperature. Persistently strove continual improvement worked cooperatively team member. Diligently enforced proper sanitation practices prevent spoiling contamination foods. 05/2006 08/2007 Baker/Cake Decorator/Retail Company Name － City State Processed bakery orders customers directed cake delivery. Organized refilled bakery case appropriate inventory based current sales. Creatively decorated cakes, cupcakes, tarts pastries well special order items. Managed Retail Bakery accounts balancing register nightly basis. Prepared bakery specialty products bagels, breads pastries. Education 2007 Associate Arts Culinary Pastry Arts Illinois Institute Art － City State Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine, Recipe Menu Planning 2005 High School Diploma Chesterton High School － City State Culinary Arts Vocational Senior year. Skills Photoshop, arts, budgeting, costing, desktop publishing, English, health safety standards, Illustrator, inventory, microsoft word, quality, research, restaurant operations, Retail, Safety, sales, Spanish, supervision, team player, time-management, work-flow, written communication

CHEF

BUSINESS DEVELOPMENT MANAGER Skill Highlights Microsoft Office Suite, Outlook *Salesforce.com CRM (Customer Relationship Management) *Virtual cloud computing environment Professional Experience Business Development Manager July 2010 Current Company Name － City State Sales marketing utility engineering design services including staff augmentation mid-sized companies investor-owned utilities. Clients include LG&E-KU, EKPC, AT&T, Time Warner Industrial/Commercial. Double digit increase sales developing strong relationships clients, staff, partners, management initial contact implementation. Proven ability building name brand awareness various marketing techniques. Responsible launch new turn-key energy saving business segment January 2012 resulting $500,000 new business within 7 months. Received first purchase new business 46 days start service. Selling ROI C-Suite building owners. Achieved goal $1,000,000 pipeline 180 days. 1,056,737 quoted business 22 new clients. Account Executive November 2009 June 2010 Company Name － City State Sales marketing Lean Six Sigma Consulting services small mid-sized companies. Consulting solution skills applied marketing small-to-mid-sized companies greater Louisville Lexington Markets. Green Belt Training Lean Six Sigma. Senior Account Executive January 2008 June 2009 Company Name － City State Sales marketing network computer software hardware systems addition integration managed services. Targeted C-Level executives, IT manager engineers banking, manufacturing, healthcare insurance industries. Partnered cross-functional teams identify, develop, qualify close business opportunities. Wrote proposals, calculated presented ROI analyses, negotiated contracts. Created e-mail marketing programs monthly newsletter. Manager January 2002 January 2008 Company Name － City State Responsible new business development growing sales Kentucky territory sales target $25 million. Sales Expense Management Solutions new middle market business segments (companies annual sales; revenue $10 million $250 million). Effectively filtered qualified prospects built pipelines ensure targets exceeded. Focused vertical marketing Auto, Construction, Medical, Manufacturing markets. Achieved 138% Goal. Developed methods prospecting closing medical practices resulted closing 14 new doctor practices total $2mm gross volume. These techniques duplicated shared around region resulting 10% increased sales among teams. Sales Account Manager January 1994 January 2002 Company Name － City State Responsible opening new accounts managing long-term client relationships key OEM accounts totaling $4 million. Worked closely design engineers OEM clients cross-functional teams provide value-added components assemblies. Identified new business opportunities well aligned business capabilities client needs. Clients include decision makers accounts require design, development manufacture custom metal stampings, springs, wire forms assemblies. Key Account Manager January 1991 January 1994 Company Name － City State Opened new markets focus applianceand office products industry along high-volume industries. Broke new ground development, maintenance servicing key OEM accounts totaling $2 million. Multi-national company operations 13 countries involved design, development manufacturing custom engineered plastic, foam rubber components. Education B.S Mechanical Engineering University Kentucky － City State Mechanical Engineering Professional Affiliations Professional Development, Skills Seminars Toastmasters International, Active Officer Rainmaker Business Development course 2014 Dale Carnegie Course 2013 Certified Sales Professional, APC, 2008 Impact Selling, American Express University, 2002 Professional Selling Skills, Achieve Global, 2000 Effective Negotiations, Karass, 1998 Sales Course, Dale Carnegie, 1992 Skills banking, C, closing, hardware, Consulting, contracts, Customer Relationship Management, CRM, client, Clients, e-mail, energy saving, focus, forms, functional, insurance, managing, marketing, market, Microsoft Office Suite, office, Outlook, network, new business development, newsletter, proposals, Selling, Sales, Salesforce.com CRM, Six Sigma, utilities

BUSINESS-DEVELOPMENT

LIBRARY AIDE FULL-TIME) Professional Summary High school graduate June 2008, accepted Broward County intern within aviation department; undergoing practical training, experiencing actually like working within aviation/airport industry least year henceforth, resulting Proactive Library Aide (full-time) seven years' relevant hands experience diverse office settings exceptional people skills.Versed excellent multi-tasking, communication presentation skills subsequent, extraordinary computer ingenuity. A self-motivated, energetic ,extremely organized responsible individual, fluent English admirable writing oral skills also, capable work deadlines moreover, hard working, dynamic, team player high hopes filling front desk administrative/recruiter position! Core Qualifications excellent communication skills Client-focused exceptional telephone etiquette File/records maintenance Microsoft Office Computer proficient Excel customer service Ability multi-task Work well independently limited supervision Ability take directions well Ability prioritize remain focused essence issue Proficient learning new concepts Exhibits self-motivation positive attitude Adapts well changing conditions Experience Library Aide full-time) June 2009 Current Company Name － City State Responsibilities include assisting customers circulation desk answer questions, identifying service needs, checking out, renewing, checking-in materials, issuing updating library cards customer accounts, processing cash transactions fines fees, printing bus passes. Resolves variety problems/issues public order maximize efficiency/effectiveness circulation department service provided. renew materials also answer questions concerning accounts phone. discharge sort returned materials, pack unpack deliveries books audio-visual items sent branches. responsible shelving specific section books library located 700-759.99 include variety subjects ranging fiction arts crafts. responsible searching claims return items time time tracer router. Created managed Excel document allow out- systems items efficiently accounted Route out-of-system book back proper location/ owing branch devoted, enthusiastic,energetic member spirit committee help coordinate variety activities programs within division. Voting System Technician (VST) November 2014 November 2014 Company Name － City State responsible setting ADA iVotronic unit DS200 optical scanner responsible trained open, troubleshoot, close equipment Election Day. instruct voter insert ballot optical scanner, assists visually impaired voter insert ballot optical scanner, assist visually impaired voter execution audio ballot. The Friday Election VSTs required report Regional Site pick materials Election Day. They make contact clerk set precinct. Election night, specific materials must returned VST back Regional Site. Public Service Intern June 2008 April 2009 Company Name － City State Performed administrative office support activities multiple supervisors. Duties include answering telephone calls, receiving directing visitors, word processing, filing. Extensive software skills required, well Internet research abilities strong communication skills. Performed copying filing duties Assisted supervisor projects Assisted archiving county records Assisted creating annual maintenance budget Assisted payroll preparation Created maintained tables spreadsheets track variety maintenance activities Greeted visitors, answered questions, provided directions Answered multi-line telephone, routed calls, took accurate messages Assisted staff reception area Sorted mail, photocopied documents service coordinators Distributed incoming mail processed outgoing mail Presented ideas orally writing Learned used various computer programs information technology Learned value hard work persistence Devised means dealing extra stress associated multiple demands Encourages effective teamwork Met needs organization employees possible Researched, investigated, compiled information Identified combined variety resource materials final copy Demonstrated convincing public speaking Culinary Arts August 2007 June 2008 Company Name － City State Skillfully preparing meals pleasing palate eye, knowledge science food understanding diet nutrition. Knife skills Nutrition Food safety sanitation Baking principles Cooking methods Food service purchasing Restaurant operations Execution basic food preparation Taste, Proper Seasoning, Consistency) Presentation Degree doneness/ Proper Cooking Provided Sunsational service working pressure within given time frame Women Tomorrow (W.O.T) Mentor Group October 2004 June 2008 Company Name － City State Mentor Scholarship program inspires, motivates, empowers young women live full potential mentoring highly accomplished professional women scholarship opportunities. Assessed evaluated situations effectively Ensured tasks completed time Interpreted rules regulations Used integrity decision-making Expressed ideas thoughts based facts Instilled self-confidence self-esteem others Demonstrated flexibility commitment change learning Hair Stylist August 2007 May 2008 Company Name － City State Maintained comprehensive understanding hair care industry business operations. Set goals follow Quick thinker Creative Displayed understanding of, respect for, people diverse backgrounds Listened actively attentively Coordination Adjusted actions relation others' actions. Tolerance due time consuming styles Education High School Diploma Culinary Arts 2008 McFatter Technical HIGH School － City State United States Culinary arts certification Professional Affiliations Spirit committee The purpose SPIRIT Committee support, promote, improve relations individuals team. Our goals •Support existing programs South Regional Library •Provide opportunities staff faculty interact socially •Provide wellness programming students, staff, faculty Accomplishments Summer Youth Feeding Program Broward County Libraries, conjunction Sisters Abundant Living, provided free lunch snacks children Summer 2014 part Library's Summer Reading Program. A partnership Florida Department Agriculture Consumer Services' Summer BreakSpot program brought free food community's underserved children. Generated series different activities entertainment served free food community 18(yrs) age Out System Books Created Excel document keep track books materials returned branch location accidentally Documentation Wrote edited documents keep staff informed policies procedures current status particular items. Interests Skills Credit, Page

ARTS

EXECUTIVE CHEF-PARTNER Summary Proven abilities fine dining restaurants, catering, corporate dining provisioning. Well versed cost control, P L analysis, menu production, design, sanitation, purchasing receiving, well as, duties concerning restaurant's day day operation. Highlights ServSafe Certified FoodManager ServSafe Liquor Certified 13CT Caterer Liquor Licensee Florida State Gaming Commission Licensee Experience Executive Chef-Partner July 2014 Current Company Name － City State Daily supervision BOH team members. Weekly supervision FOH operations-customer service, point sales, management, staffing, financials 1.5M annual sales revenue. Reduced food costs 9% expertly estimating purchasing needs buying approved suppliers. Implemented portioning systems throughout areas kitchen. Retrained staff proper recipe sanitation (H.A.C.C.P) adherence. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Catering Manager/Executive Chef March 2014 July 2014 Company Name － City State Plan execute site catering events catering department Obtain new clients track sales. Event planning sizes stages. Menu planning execution prep production. Executive Chef August 2013 March 2014 Company Name － City State R D foods, plan menus production new concept company intent expand national. Gourmet office lunches, packaged meals, vegan solutions Commissary kitchen development, staffing cost projections Catering logistics large office functions. Executive Buffet Chef December 2011 August 2013 Company Name － City State Supervisor 65 team members cooks, 30 stewards 3 sous chefs. Successful record meeting exceeding target budget food cost P&L quarterly goals annual sales 15 million. Created daily menus feed average 1700 people. Oversaw banquets premise events provided support concert venues casino's employee commissary. Responsible ordering, scheduling, hiring staff members, stock par control. President/Executive Chef March 2004 December 2011 Company Name － City State Owner chef gourmet catering company servicing corporate, weddings, event planning. Personal touch catering small, intimate parties large scale venues. Exclusive needs clients Miami productions craft services. Upscale catering-yacht provisioning business. Duties included operational supervisor, client management, catering menu development, financials, Yachting clientele liaison, party planning, events 2000 guests. Status: Sold Business. Highlights: Fort Lauderdale International Boat Show Caterer, Boys Girls Club Broward County Yacht Hop, Rybovitch Mega Yaucht Marina Caterer Provisioner. Sous-Chef/Banquet Chef October 1997 December 1998 Company Name － City State Opening management Chef David Burke first 6 new steakhouse openings The New York Restaurant Group. Trained new personnel S W'S technique restaurant operation (as well Chef Burke's recipes). Skilled butchering meats well maintaining largest dry aging operation Miami. Responsible handling banquets prep production parties 200 guests. Sous Chef January 1997 November 2003 Company Name － City State Hired opening kitchen manager upscale venture Chef Mark Militello. Achieved 5 diamond award within 4 months operation, received numerous awards including James Beard Foundation invitation cook Beard House. Responsibilities included personnel management, ordering receiving foods equipment, daily menu special, training new personnel. Sous-Chef February 1993 November 1996 Company Name － City State Worked Chef David Burke one famous restaurants N.Y.C mid-1990's. Promoted Sous-Chef traveled help restaurant openings state. Chef Burke mentor helped develop palate style cooking, still reflects work today. Assisted recipe development first book "Cooking David Burke". Education Associate Science Culinary Arts 1991 The Culinary Institute Of America － City State Business administration 1987 Kingsborough Community College Abraham Lincoln High School － City Business administration Skills Well versed POS usage, Microsoft, Aloha Cateredge. Excellent communication skills, ability work well either alone part team. Multi-tasking abilities great decision making skills. Very detail oriented providing exceptional food ensuring guests expectations met exceeded. Additional Information A complete listing references, awards, accolades furnished upon request. Thank consideration.

CHEF

CONSULTANT Summary Military veteran PhD breadth professional experience. Proven expertise long- short-term projects tight deadlines changing requirements. Highlights *Analytical problem solving Superb writer editor *Articulate presentation skills Research Analysis *Data collection analysis Effective team leader Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis Accomplishments Part Marine Security Guard contingent Sec State Colin Powell Tashkent, Uzbekistan (Dec. 2001). Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006). Publication CASS 2009: "Voices: Postgraduate Perspectives Interdisciplinarity". Experience Consultant Awareness Building Donor Relations Uganda Community Farm Eastern Uganda Pro bono consultancy services Uganda Community Farm, "self-help African action extreme poverty" Advise UCF founder public relations media relations campaigns Orchestrate strategies raise UCF's social media footprint fundraising profile Helped plan successfully implement UCF's initial fundraising campaign resulting seed money open demonstration plot regional farmers raising UCF's profile enough garner partnership Edinburgh Global Partnerships. Project Editor PRIME Research UK Oxford Primary contact editor GE Renewable Energy news project Editorial services client media news briefs, focusing commercial finance projects Research news stories interest client, write concise relevant abstracts story groupings, upload data, build newsletters high standard tight deadlines. Designed implemented set research procedures provide fast, accurate ad-hoc reports keep clients aware changing reporting trends online media. Associate Lecturer/PhD Candidate Company Name Research student topical expertise security policy, peace building identity construction failed states, specifically Afghanistan, eye toward understanding role historical interactions contemporary foreign policy security debates. Historical contemporary documentary research/ analysis. Plan, organize deliver undergraduate lectures seminars. Attend present papers seminars, conferences workshops. Marine Security Guard. Company Name Top Secret Security Clearance [Expired] Provided internal security personnel, property classified materials United States Embassies overseas. Vigilance regarding potential regional threats regards extremism, terrorism, governmental instability, unrest etc. Successfully organized hosted two annual Marine Corps Balls, budget $40,000+ diplomatic, government, business involvement. Responsible managing Marine Welfare Recreation fund: organize oversee diplomatic community functions. Prior acceptance Marine Security Guard program, served 0331 MOS (Infantry Machinegunner) Guantanamo Bay, Cuba. Education Ph.D International Relations Oxford Brookes University International Relations 2012 PhD International Relations progress Final Drafting phase *Awarded John Henry Brookes fees-based scholarship December 2016 Master Arts International Studies Oxford Brookes University GPA: Dissertation: Deconstructive Analyses Failed State Discourse Historical Bases Contemporary Form(s) Implications International Security: Case Afghanistan Dissertation: Deconstructive Analyses Failed State Discourse Historical Bases Contemporary Form(s) Implications International Security: Case Afghanistan International Studies M.A International Studies (Security focus) GPA: Top 5% class, graduating distinction honors *Dissertation title: Toward Genealogy 'Failed State' Discourse International Studies (Security focus) Top 5% class, graduating distinction honors *Dissertation title: Toward Genealogy 'Failed State' Discourse Bachelor Science Political Science Global Studies South Dakota State University － City State United States Political Science Global Studies B.S Political Science Global Studies Cultural Geography Political Science Global Studies Cultural Geography Advanced coursework Cultural Geography, International Relations Organizations. GPA: Scholarship Dr. John Henrickson Award Awarded twice academic achievement field Political Science: 2005 2007. *Graduated Cum Laude honors. Scholarship Dr. John Henrickson Award Awarded twice academic achievement field Political Science: 2005 2007. *Graduated Cum Laude honors. Publications Szarkowski, S. "Dominant Voice, Dominant Silence: Foucault's Governmentality US-Pakistan Relationship" published CASS 2009 Conference Proceedings: "Voices: Postgraduate Perspectives Interdisciplinarity". Presented published University Aberdeen 2009 Szarkowski, S. "On Need Critical Reflexivity, Or: A One-Eyed King Land Blind" Paper Presented CASS 2011, University Aberdeen 2011 Szarkowski, S. "Historical Legacies, Identity Constructions, Security Policy Failed States: Afghanistan Case" Paper presented International Studies Association, San Franciso 2013 Skills ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer

CONSULTANT

NATIONAL SALES MANAGER Summary It desire advance professional development marrying management, purchasing, guest-oriented skills honed 20 year professional career educational musical sales teaching passion began 6 plus years educator. Highlights Innovative teaching methods Leadership/communication skills IMEA member Board Education member Client account management Midwest Band Orchestra Annual Clinic Exhibitor Employee relations Vendor relations Self-motivated Committed cultivating successful team Customer-oriented Accomplishments As National Sales Manager Universal Melody Distribution I increased sales 2013 2014 53%. I've worked hard develop successful team profitable relationships many well known manufacturers music industry. Experience National Sales Manager January 2009 Current Company Name － City State Oversee daily operations United Musical Distribution. Oversee daily operations online sales division, including competitive presence Amazon Ebay among internet forums. Complete submit institutional bids schools throughout nation. Responsible creating sales opportunities driving success leader sales team. Develop quarterly sales goals implement plans reach goals. Oversee daily operations retail sales division. Oversee daily operations warehousing staff. Analyze sales history merchandise submit purchase orders vendors. Attend annual winter NAMM show buyer. Negotiate special pricing high volume items vendors. Develop maintain strong working relationships vendors. Observe sales trends new merchandise incorporate new items quarterly sales goals. Director Educational Services/Bids Administration January 2001 January 2009 Company Name － City State Complete submit institutional bids school districts throughout nation. Solving complicated customer service issues related bid sales. Develop maintain successful team Educational Services Representatives visit approximately 90 schools week. Develop maintain business relationships primary, middle high school music educators South East/South Central Wisconsin. Implement new ideas promoting educational services division Cascio Interstate Music. Improve overall net profit school music related income rental income, repair income capital expenditure income. Rental collection. Retail customer sales service. Maintain "look feel" retail Band Orchestra Department. Maintain high level customer satisfaction throughout retail division. Assist daily administration retail division. Educational Services Representative January 1997 January 2001 Company Name － City State Captured 55%+ market share band-related sales. Customer sales service Developing maintaining business relationships primary, middle high school music educators West Central Indiana Eastern Illinois. Created successful instrument rental program, generating 300% revenue increase 1st year alone. Inventory purchasing. Band orchestral instrument accessory sales. Fine Arts Coordinator January 1992 January 1997 Company Name － City State Observed assessed student performance kept thorough records student progress. Managed classrooms 12 70 students tenure coordinator, responsible musical development iumplemented variety teaching methods lectures, discussions demonstrations. Established clear objectives lessons, units projects. Encouraged students persevere challenging tasks, designed build leadership grade levels.. Set communicated ground rules classroom based respect personal responsibility. Tutored children individually small groups help difficult subjects. Taught after-school summer enrichment programs. Established positive relationships students, parents, fellow teachers school administrators. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Mentored counseled students adjustment academic problems. Collaborated staff members plan schedule lessons promoting learning student engagement. Contributed ideas staff meetings month, designed enhance school pride presence. Employed broad range instructional techniques retain student interest maximize learning. Delegated tasks teacher assistants volunteers. Created lesson plans accordance state curriculum school-wide curriculum standards. Coordinating fine arts performances. Director bands grades five twelve. Director choirs grade nine twelve. General music instructor grades kindergarten eight. Assistant Band Director January 1990 January 1992 Company Name － City State Education Masters Music education May 1992 Indiana State University － City State Music education Bachelor Science Music Education May 1990 Indiana State University － City State Associate's degree Fine Arts May 1986 Vincennes University － City State Fine Arts Skills Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance.

ARTS

MECHANICAL DESIGNER Summary I current Mechanical Designer I.A.S. I extremely versatile, reliable efficient 15+ years' experience supporting managers, business owners executives high paced environments wide variety professional positions. Diversified skills include client relations, utilizing different design mediums, hands on, project management, working extremely well team environments own. Experience 02/2016 Current Mechanical Designer Company Name － City State My primary responsibility ensure Clients thrilled design, planning implementation making sure Interstate's services highest quality possible. Maintain schedules thru interaction clients project managers, personnel clients. Maintain ongoing project requirements specifications multiple projects. Review design efforts team ensure quality maintained. Manage scope investigations form function feature set features design. To create refine technical mechanical parts well assembly drawings capture design intent documentation. Guide Interstate Staff. 02/2016 08/2016 Lead Horticulturalist/Manager Company Name － City State Develop improved measurement techniques, soil conservation methods, soil sampling devices, related technology. Identify classify species insects allied forms, mites spiders. Investigate soil problems poor water quality determine sources effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, related technology. Perform chemical analyses microorganism content soils determine microbial reactions chemical mineralogical relationships plant growth. Tour work areas observe work done, inspect crops, evaluate plant soil conditions. Apply pesticides fertilizers plants. Hire employees, train gardening techniques. Select purchase seeds, plant nutrients, disease control chemicals, garden lawn care equipment. Explain enforce safety regulations policies. Confer horticultural personnel order plan facility renovations additions. Cut prune trees, shrubs, flowers, plants. Construct structures accessories greenhouses benches. Negotiate contracts land leases tree purchases. 02/2014 02/2016 R&D Designer Company Name － City State Responsible overall design, development testing (DDT): I design, draft, develop test many concurrent product development product improvement projects. Design ensure fit, form functions correct. Perform calculations work vendors develop production part design allocate resources necessary. Work engineers address product updates concerns work quality customer service departments identify product improvement opportunities. Create track ECN's (engineering changing notice), update drawings documents, ensure meet drafting standards, brainstorm ideas modeling concepts, prototype new designs, train manufacturing personnel product design changes upgrades. 05/2013 02/2014 Landscape Supervisor Company Name － City State Responsibilities included maintaining supervising indoor outdoor landscape needs. This includes limited budgeting, design, maintenance, horticultural practices on-site plants oversight on-sight jobs. Working vendors managing cost-to-savings budget working toward LEED certified campus providing safety cost solutions Microsoft. Establish enforce operating procedures work standards ensure adequate performance personnel safety. Train workers tasks transplanting pruning trees shrubs, finishing cement, using equipment, caring turf. Confer supervisors coordinate work activities departments. 03/2013 07/2013 Designer/Project Manager Company Name － City State Coordinate direct development, energy assessment, engineering, construction activities ensure landscape project needs objectives met. Manage site assessments and/or environmental studies new designs. Update schedules, estimates, forecasts, budgets landscape designs proposals. 01/2011 12/2011 Technician Company Name － City State Operate digital printing categorization systems. Collect maintain records clients designs. Complete quality control activities, monitor equipment operation, report malfunctioning equipment supervisor. 06/2007 09/2007 Foreman/Designer Company Name － City State Supervise, coordinate, schedule activities construction landscape workers. Read specifications, blueprints, determine construction requirements plan procedures. Inspect work progress, equipment, construction sites verify safety ensure specifications met. Locate, measure, mark site locations placement structures equipment, using measuring marking equipment. 01/2005 01/2013 Key holder Company Name － City State Responsibilities include inventory management. Employee management. Oversight day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate corporate store locations. Education Training NDSU City State May 2012 Bachelor's degree Landscape Architecture NDSU － City State Landscape Architecture December 2010 Bachelor's degree Environmental Design Environmental Design MSCTC City State May 2008 Associate's degree Biological Science Zoology NDSU － City State Biological Science Zoology Interests Big Brother Big Sister Mentor/Volunteer, February 2014 September 2016 For Luv Dogs Foster home/ food donations, 2013 2017 Grove lake Lutheran Church Children Services Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work Big Brother Big Sister Mentor/Volunteer, February 2014 September 2016 For Luv Dogs Foster home/ food donations, 2013 2017 Grove lake Lutheran Church Children Services Outings, 2015-2017

DESIGNER

SENIOR CLIENT ADVOCATE II Accomplishments Earned Workgroup Electronic Data Interchange (WEDI) Award Merit 2 years row educating health care industry electronic claims attachments. Affiliations. Health Level Seven (Standards Developing Organization) knowledge V2 messages, Fast Healthcare Interoperable Resources (FHIR) Meaningful Use electronic health record standard Consolidate Clinical Document Architecture. Summary Motivated Business Analyst technical expertise business acumen necessary translate business requirements objectives scalable, highly resilient successful system solutions. Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL databases Risk mitigation management Data mapping Service-oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12/2002 12/2017 Senior Client Advocate II Company Name － City State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield South Carolina's TRICARE (Military Health Insurance) line business functioning analyst role. This position required ability work matrix environment across cross-functional teams ability produce results highly dynamic formative environment. Duties responsibilities included: Documented business processes analyzed procedures see would meet changing business needs. Assessed impact current business processes users stakeholders. Conducted interviews key business users collect information business processes user requirements. Identified process inefficiencies gap analysis. Increased annual revenue 5% recommending improvements efficiency routine pricing updates. Performed TRICARE bench marking analysis identified savings opportunities potential product enhancements. Researched resolved issues regarding extracting data clinical EHR HEDIS measure calculation two HEDIS measures, Colorectal Cancer Screening (COL) Controlling Blood Pressure (CBP). Implemented user acceptance testing focus documenting defects executing test cases using HP's Application Lifecycle Management tool. Managed testing cycles, including test plan creation, development SQL scripts co-ordination user acceptance testing. 12/2002 12/2017 Senior Client Advocate II Company Name － City State Managed relationship Health Net, BlueCross Operations BlueCross Information Systems Application areas ten direct reports. Optimized managed research development spending collaboration key business leaders. Trained four new employees accounting principles company procedures. Created periodic reports comparing budgeted costs actual costs. Suggested budgetary changes increase company profits. Provided timely actuals, forecast budget data IT corporate management. Worked management project level ensure expense plans achieved. 03/1992 11/1996 Manager Information Systems City State Managed relationship Cable Wireless Communications London, England installation telecom billing system, leading team 12 analysts programmers analysis, design coding international telecommunications commercial billing software. Gathered detailed use cases requirements regular on-site visits, virtual meetings customer advisory board sessions. Translated business goals, feature concepts customer needs prioritized product requirements use cases. Collaborated sales, marketing support teams launch products time within budget. Coached mentored twelve new staff members, including conducting performance reviews. Led communication stakeholders regarding product goals progress made. Tested implemented new technology-based global projects international telephone billing system. Created innovative intuitive product features packetize billing system. Education Training 1976 Bachelor Science Health Physical Education Computer Science Information Technology Computer Science Slippery Rock University Pennsylvania Northampton Community College － City State Health Physical Education Computer Science Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom

ADVOCATE

ENGINEERING SUPERVISOR Summary Entrepreneurial, analytical, detailed oriented manager who, 5 years, directed, hands experience in, aspects accounting functions small engineering company. A natural disposition problem solving attention detail led successful 23 year engineering accounting career. A proven ability accept succeed new challenges responsibilities. Currently seeking next career challenge continuing path accounting management small medium-sized company needs involved professional demonstrated leadership experience. Highlights CPA candidate (passed 2013) Experienced manager Analytical reasoning Government contracting experience Full-cycle accounting Familiar multiple accounting packages Comfortable working teams management line employees Accomplishments Built accounting functions, policies, systems ground spin-off/startup firm. Managed accounting engineering functions small, company inception sale. Passed CPA exam state Maryland. Experience Engineering Supervisor August 2011 Current Company Name － City State Assisted Weatherford accounting team financial integration wind Aither Engineering, Inc. Supervising company location buyer troubleshooting issues regarding POs, receiving reports, vendor invoices, payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment. Managing team 4 direct reporting engineers indirect engineering staff across multiple, simultaneous projects sites. Serving Project Engineer Tier I (VP level exposure) multi-year product development project involving engineers 3 company facilities. Providing technical professional oversight mentoring less experienced engineers including annual performance merit reviews. Vice President July 2006 August 2011 Company Name － City State Built accounting system using Quickbooks Pro small engineering spin-off ground up, passing two DCAA financial system audits. Supervised staff 7 engineers plus 1 bookkeeper. Developed accounting policies procedures AP processing, AR collections, asset acquisition disposal, allowed costs, indirect cost pools. Participated oversaw components accounting cycle including preparing journal entries, bank reconciliations, financial statements. Interfaced prepared data DCAA investor led auditors. Managed federal state tax filings well regulatory DCAA filings annual Incurred Cost Submissions. Reviewed company billings commercial government customers. Submitted government vouchers Wide Area Work Flow system. Prepared annual operating budgets proposal budgets monitored budgets variances. Maintained cash flow projections company President responsible Treasury functions. Responsible company HR functions except company retirement plan. Contributed engineering projects programs involving fiber optic based sensors, semi-active dampers, blade rotorcraft control, technologies. Assistant Program Manager July 1995 July 2006 Company Name － City State Resuscitated, validated, took ownership critical, company-constructed simulation tool needed short order customer driven analysis. Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes. Developed ballistic missile warhead reentry simulation tool allowed company gain new work key customer. Wrote technical business proposals provided engineering assistance Small Businesses Innovative Research projects, helping grow projects self-sustaining business group within company. Held top secret clearance. Project Engineer January 1992 July 1995 Company Name － City State Responsibilities grew co-op student lead project engineer small engineering company focused developing sensing actuator technologies Defense commercial applications. Represented company multi-company technical team working two year Defense Advanced Research Projects Agency (DARPA) competitive contract. Contributed various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling simulation pneumatic systems, 6-degree freedom (DOF) missile simulations, missile control systems, medical sensors. Held secret clearance. Education Master Science Accounting Finance 2012 University Maryland, University College － City State M. Eng Aerospace Engineering 2001 University Maryland － City State Bachelor Science Aerospace Engineering University Maryland － City State Affiliations American Institute Certified Public Accountants (AICPA) Skills Proactive, self-motivated, team player well versed AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, financial statements. Experienced many accounting, technical, office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word.

ENGINEERING

CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative in-depth knowledge sales, account management training. I 15 years experience retail, real estate, medical, insurance sales customer service. Core Strengths Strong organizational skills Seasoned conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Quality Communication Interacted 50+ affiliate stations US Puerto Rico, ensuring reliable high-speed delivery residential small-business customers. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Sales Consistently generated additional revenue skilled sales techniques. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Database Maintenance Assisted managing company database verified, edited modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 January 2011 Company Name － City State Responsible working phone day call center assist members physicians responding telephone written inquiries prompt, accurate objective manner Spending approximately 90% scheduled time phone according business need,customer service* Experience working various lines business, i.e. CDHP, Medicare, Wellness, Disease ManagementDuties include Medical Claims Billing Coding, Medical Benefit Quotes* Conducting research,as well vast knowledge medical terminology anatomy* Data entry typing Interpersonal, verbal written communication skills.* Analytical organizational skills independent decision making skills. CUSTOMER SERVICE AGENT March 2002 September 2002 Company Name － City State Greet check-in passengers* Check-in passenger baggage* Assist passengers misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply security requirements* Reschedule passengers flight interruptions* Assist passengers arriving international flights* Documentation international departures* Produce required, work-related documentation* Monitors (CRTs) keyboards passenger processing (carrier supplied)* Carrier specific reservation/ticketing software scales weighing passenger baggage Ticket baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 December 2000 Company Name － City State Provide basic patient care including Assisting patient care, planning assessments including recording vital signs, height, weight, input output, collect test specimens, report record patient's condition patient treatments.* Check deliver food trays, assist feeding patient necessary, refill water ice* Assist patients mobility turn positioning, range motion exercises, transferring patients wheelchair, assist ambulation* Discontinuation IV's, Clean Irrigate lacerations Set Rapid Infuser, Heptafiler Setup* Answer phones Locate equipment Transport Non Critical Patients Assist Critical Patients* Foley Catheters Dressing Changes Feed patients assist Comfort Measures Safety Measures* Attend Psyche patients Escort patients treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation collection Change Sharp boxes O2's Decontamination procedures EKG's, Assist O2 delivery, Clean Instruments Post-Mortem Care* Copy charts admissions Splint Assistance, Suction, Crutch Walking Instructions Adjustments take Vital Signs Assist Pelvic Exams perform Phlebotomy. Educational Background Patient Care 10/2000 Maric College － City State USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses Certifications:PATIENT CARE ASSISTANT TECHNICIAN CERTIFIED NURSES ASSISTANT Paraleglal 2004 Penn Foster － City State USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional friendlyCareful active listenerStrong public speakerMulti-tasking

ADVOCATE

ENGINEERING TECHNICIAN/ FIELD SERVICE Professional Summary Results-driven focused Engineering Technician prioritizes safety, cost-effective solutions exceeding customer expectations. With background Field Service Engineering Technician. I able effectively reduce test production time gaining true understanding process without sacrificing quality. Long term goals become intuitive I/E Technician pulp paper industry, teach others potential take leadership role within first 5 years Skills Operational analysis Exceptional time management Geometric dimensioning Strong leader Manufacturing process controls Detail-oriented Analog digital circuitry Detail drawings Comfortable working heights odd locations Technical plan execution aptitude Detail-oriented understanding downtime must minimized avoidable Understand overtime on-call basis may required Rigging Soldering, Drilling- Tapping Measurement layout Test measurement equipment Equipment calibration Tenacity willingness go whatever length takes solve problem improve process Work History Engineering Technician/ Field Service May 1994 May 2000 Company Name City State Developed built, complex RF systems broadcasters worldwide. Tested component level built systems Worked closely staff engineers engineering department well customers certain end users needs met. I also responsible equipment maintenance calibrations kept date. I also responsible low voltage control wiring protection circuitry system operations components system level. Field service engineering, install provide proof performance end user transmitter manufacturer, Some field work emergent basis due equipment failure improper operation. Sales broadcaster. Also provided feedback engineering department proper record keeping. Limited machine shop work model making R&D projects. Interfaced suppliers respective engineering departments ensure proper operation. Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers Collaborated engineers new product introduction phase develop verify design changes. Initiated contact vendors built solid working relationships them. Followed manufacturing field reports resolved outstanding problems. Compiled, processed analyzed test data results improve product quality. Engineering technician Jun 1988 Jun 1994 Company Name City State Research Development components broadcasters, Developed new product line MCI. Field service engineering, Wiring microprocessor controlled RF systems system assembly tests, modeling design components working engineers drafting department. Responsible installation proof performance test, well repair products customer's site. Feed back provided engineering departments well training end user, Made sure manuals date accurate, sales new products often times working engineers within companies resolve engineering issues arose field. Responsible maintaining calibration test equipment. Major accomplishments Improved product quality customizing tools eliminating variability. Followed manufacturing field reports resolved outstanding problems. Conducted engineering detailed experimental tests collect design data assist research work. Technician Jun 1985 May 1988 Company Name City State Production test Antenna FM broadcasters well pattern test. SPS 49 Radar component test, including pattern test reflector waveguide components. Accomplishments Reduced test time increased production SPS-49 reflector 2 days less one without sacrificing quality. Interfaced Ratheon Representative demonstrate test results well test methodology. Skills used thorough understanding RF Propagation cause effect structures radiation patterns. Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Collaborated engineers new product introduction phase develop verify design changes. Improved product quality customizing tools eliminating variability. Operations Specialist Jun 1980 Mar 1982 Company Name State USS Belknap CG-26 Air Intercept Control, Anti submarine warfare operator. Skills Used. preventive maintenance, operate radar communications equipment, Naval Tactical Data Systems operator. Education Associate Applied Science Current Central Maine Community College Continuing coursework Math, History finishing ELT program. Member National Vocational Technical Honor Society Phi-Theta-Kappa Certifications State Maine Electricians Helpers license #HPE20038535 Skills assembly, broadcast, calibration, concept, drafting, engineer, Radar, modeling, Naval, Network, Oscilloscopes, quality, record keeping, Research, sales, FM, SPS, Test Equipment, UHF, Wiring Additional Information Additional Information Skilled electronics repair, also skilled working customers, I people oriented person. I try certain customer's needs met highest standards. Professional attitude open mind learning new concepts ideas well new products. Control wiring protection circuitry, Customer service skills. Served interface engineering production departments. Other basic skills: wiring, drilling tapping, soldering, layout installation new equipment, wiring motor controls. I able think feet, pressure deadlines, keeping multiple projects going. The ability follow thru work pressure given ability meet emergent needs. Handling critical situations always specialty. The ability learn absorb new information continually proven past work experience current education. Proven leader. Keeping current standards methods thru going school keeping industry thru current publications. Just finished Geometry Trigonometry well collage English. I currently enrolled nearly finished Process measurement, Industrial controls along Industrial robotics Electronic devices (amplifier circuitry). I willing relocate needed. The Veteran's Administration backing education return workforce. I great asset company may place with. Long term goals, teach manage others find place within industry.

ENGINEERING

SENIOR DIRECTOR OF BUSINESS OPERATIONS HEALTHCARE Executive Profile Operations Executive solid experience demonstrating strong leadership achieve overall corporate goals objectives fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City State Senior Director Business Operations Healthcare 09/2011 Current Accountable managing business operations Nuance Healthcare $1B division Nuance Oversee forecasting Healthcare division tracking pipeline bookings revenue, accuracy rate within 5% quarterly basis Continuous implementation operational best practices across various Lines Business drive common process output, result displayed key metrics dashboards Driver operational cadence within division includes managing/participating quarterly business reviews, oversee fiscal budgeting cycle, multi-year planning analysis Partner leadership manage divisional p&l partake driving cost efficiencies. In FY14 resulted reducing operating budget $2M driving cost efficiency program reducing waste increasing productivity several areas division Nominated High Performer awarded Chairmans club 2012 2014 results Company Name City State Vice President Professional Services 06/2006 08/2011 Led client implementation talent team consisted eight direct reports, two hundred plus implementation consultants, including Global Services team Pune, India Accountable connecting community subject matter experts ensuring proper training, tools, coaching deliver successful project results ultimately leading superb client satisfaction Scaling hiring one hundred fifty plus best implementation talent resources meet demands client commitments associated Meaningful Use Engaged team/clients implementations go-lives sites ensure project time lines clients satisfied service levels Company Name City State Vice President Professional Services Operations 08/2006 06/2010 Prior Allscripts merger, drove $100M Services revenue average deal size $750k division P&L oversight $200M pipeline key leader Professional Services Organization Participated organizational design division reduced $7M cost ten percent annual basis increased billable utilization 5% Oversaw operations holding people accountable key metrics utilization, headcount, revenue order achieve P&L profitability Developed exclusive partnership program key strategic partners instrumental augmenting staff deploy software Strong P&L management, prior moving Professional Services division, oversaw Eclipsys's $400M P&L Director FP&A reporting CFO Managed company fiscal planning cycle ensured company profitability three year outlook Company Name City State Associate Director Finance 05/2005 08/2006 Directed financial operations General Motors, Wyeth, additional client accounts Accountable monthly, quarterly close, development monthly, quarterly financial forecasts, pricing, margin analysis, fiscal planning Managed team six employees achieve corporate goals initiatives. Interacted various organizations levels management presented financial forecasts, margin, reporting➢ Strategically aligned senior leadership establish 2006 budgets General Motors difficult financial time client Built complex financial models identify utilization, staffing, pricing, margin ongoing potential projects, presented results findings various levels management Company Name City State Finance Manager 11/1998 05/2005 Supported numerous divisions within Comverse final area concentration managing Americas region (North South); $250 million revenue Oversaw day day operations guided finance teams responsible managing region Provided financial margin analysis, business models, drove cost controls, staffed regional offices, implemented processes procedures manage day day operational activities Achieved $7 million dollar cost savings collaborating divisions unused available hardware ➢ Supported regional subsidiaries interfaced local banks, customers, accounting firms, legal counsel within Latin America. Implemented financial controls, negotiated country distributors, collaborated country counsel various labor tax issues Collected $10M worth outstanding accounts receivable Latin America difficult economic time region Selected 2001 "Achiever's Club", Comverse's highest level recognition, received Comverse Sales All Star Award 2002 2004 Education MBA Business Administration University Massachusetts Lowell -Manning School Business City State USA Bachelor Arts Sociology University Massachusetts Lowell City State USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various systems Strategic Management Harvard Extension

HEALTHCARE

ENGINEERING INTERN Summary looking opportunity engineer related position offers key participation, team-oriented tasks, immediate challenges career opportunities reputed organization help deliver best upgrade skills engineering meet demands organization. To utilize technical skills achieving target developing best performance organization. I would like implement innovative ideas, skills creativity accomplishing projects. Skills Know-your-consumer (KYC) Statistical process control Cost reduction avoidance Systems Engineering Systems Engineering management Software systems engineering Quality control Failure analysis Tools operations research MS Office Auto CAD Experience 06/2014 06/2014 Engineering Intern Company Name Develop, evaluate, document, advance manufacturing methods processes Lean techniques Kaizen Events. Analyse production layouts, designing implementing efficiency quality improvement projects across production lines. Collaborate administrative financial teams establish viable support safety standards. Provide ongoing production support troubleshooting. Noticeable Contribution: Prepared report project status management, conceptual design well process development Monitored production tables, studied industry engineering specifications obtain knowledge production methods techniques. Directed workers involved different operations as: product measurement, inspection testing activities ensure quality reliability. Engineering Intern Company Name Installed, maintained, operated mining oil field equipment. Designed implemented environmental controls oil gas operations. Presented paper university. Trained hydraulic fracturing acid treatment Noticeable Contribution: I involved multidisciplinary team reservoir simulation development. The responsibilities included: running routine special core analysis different reservoir core samples, reservoir characterizations, reservoir simulation. This project gave exposure following: refining process working crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit. Projects: NATURAL AND ESSENTIAL OILS PVT LTD. Performed extraction essential oils flower called tuberose convert desired product using Rota-vapour distillation apparatus, full scale quality analysis carried lab included GCMS (gas chromatography mass spectrometer. Noticeable Contribution: Calculated production accuracy, yield testing equipment propose corrective actions. Employed statistics analyze manufacturing vs. requirements suggest improvements. Prepared work plans forecast production/industrial equipment management reviews control. Monitored organized workflow schedules according manufacturing sequences standard lead time production operations. Company Name Performed extraction using sub-critical Carbon-di-oxide extraction Nutraceuticals I worked team four Mr.R.Senthil Kumar Professor, Sastra university). We developed process design extract nutraceuticals efficient way better purity. I experienced research lab first hand opportunity work close quarters eminent people industry Noticeable Contributions: Developed accurate, operations-wide measurement standards increase production, minimize non-value-added time, reduce cost. Monitored analyzed workflow, processes, procedures, line activities, identifying resolving bottlenecks maximize efficiency. Created cost models support customer proposals cost reduction initiatives. Served quality assurance team, developing guidelines procedures improve standards performance. Developed documentation system ensure accurate, timely updates. Company Name This project involves isolation colchicine theo colchicoside gloriosa superba seeds forscolin coleus tubers senocide senna leaves. Developed industrial process extraction process flow diagram ASPEN workbench. Noticeable contribution: Ran safety quality tests, installed upgrades, performed troubleshooting, created new production units. Used flow charts, graphs, diagrams, reports, documentation monitor improve process. Performed environmental monitoring, handled facility safety functionality, accordance regulations, cooperation quality-control maintenance engineer teams. Coordinated various tasks system development Planning, designing, integration (including formal testing) oversaw full transition production. Created schedules prepared internal data-system reports backup management. Managed system configuration documentation make sure planning execution run efficiently. Education Training current Master Science Engineering Management Oklahoma Christian University － City State Engineering Management GPA: 3.6/4 2016 Bachelor Technology Chemical Engineering Sastra University, Tanjore Tamil Nadu Chemical Engineering GPA: 6.97/10 Skills Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering

ENGINEERING

HR GENERALIST Professional Summary 9 years experience Human Resources, benefit administration, employees relations, recruitment on-boarding, training development, payroll administration (11 years' experience), customer relations (18 years' experience), retail management (9 years' experience). I developed workplace policies procedures well implementation training policies procedures. I developed training programs variety different topics, recruitment on-boarding sexual harassment. I demonstrated skills solving problems, leading teams managing staff. Proficient payroll administration policies procedures, able analyze, interpret implement relevant laws regulations. Strong work ethic, ability forge working relationships foster level trust among employees maintaining neutrality confidentiality within workplace. Able manage office workload, prepare correspondence, maintain records coordinate events. I excellent interpersonal verbal communication skills, I able lead change build trust. Core Qualifications Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll 9 years), Training Development (10+ years), Recruitment (5 years) LINKS http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge Microsoft office programs, Word, Outlook, Excel Powerpoint, Prezi, Tableau. Knowledge various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, Encore Online, ADI Time, Ultipro Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo Successfactors. Experience 11/2015 Current HR Generalist Company Name － City State Provides Human Resources support various locations. Produces new hire termination packages, processes new hires, terminations employee changes HRIS. Manages plant Human Resources personnel Union Non-union Environments US, Canada Mexico relating payroll, benefits employee issues. Acts liaison plant Human Resources personnel benefit vendors employee benefit issues. Responsible processing employee short term disability, FMLA, Workers Comp. claims. This includes: processing weekly reports plants, assisting employees/plants filing process, monitoring claims, monitoring employee benefits leave, processing long-term claims. Responsible recruiting process new hires. Responsible job ads/postings, candidate selection, interviewing, processing job offers new hires. Enters data HRIS new hires, terminations, benefits, employee changes, onto benefit vendor systems needed. Backup assist processing various bi-weekly payrolls provide guidance regarding payroll issues. Maintains annual Random Drug Screening Program. Performs background checks MVR's applicable personnel. Administers Employee Recognition Programs. Prepares monthly and/or quarterly Headcount Turnover reports. Responsible annual Open Enrollment process. Responsible invoicing HR related Vendors. Performs Human Resource Generalist duties projects directed management. 09/2014 06/2015 HR Generalist Company Name － City State Provide day-to-day human resources support approximately 150 employees Massachusetts, 15 remotely various states 6 Canada Answer employee questions regarding benefits workplace issues Coordinate full cycle Recruiting process including: responds employment inquires, coordinates postings advertising positions, screens resumes, conducts phone screens schedules coordinates interviews, checks references, makes offers assists on-boarding new employees. Run weekly semi-monthly payrolls Design conduct company training programs including HR related systems, Leadership Development Manager training. Monitors reports effectiveness employees orientation period career development. Administer track leave programs company including FMLA, STD LTD. Help develop administer Company personnel policies Work management variety issues concerning employee separations, disciplinary actions, organizational transactions Administer employee benefit programs manage annual open enrollment process Prepare annual Affirmative Action plan ensure compliance OFCCP federal contractor obligations. 03/2012 09/2014 Client Care Payroll Specialist Company Name － City State Provide range customer services client staff support payroll reporting. Respond client requests provide information pertaining HR policies procedures, additional products services, taxation payroll inquiries. Resolve conflicts problems promptly courteously tact respect. Provide guidance time leave record maintenance, applying relevant rules, regulations instructions. Support report preparation, audits, training information distribution. A key member Employee engagement committee, creates executes various events keep employee morale up. Creator, writer distributor office monthly newsletter. Good understanding welfare plan provisions ERISA, COBRA, FMLA, ADA, Section 125, Worker's Compensation plans. For clients utilizing Benefits packages, provided benefit administration also provided Benefit training annual basis. 07/2011 03/2012 Office Manager, Marketing Assistant Customer Relations Administrator Company Name － City State Assisted development marketing materials product brochures website information startup company. Handled incoming inquiries orders via customer service division. Created Customer Service Surveys tracking system. Managed budgeting Marketing, Operations Customer Service departments also managed invoicing, accounts receivable accounts payable. Developed tracking system credits debits within individual departmental budgets. Answered incoming calls company assisted direction visit preparation guests. Oversaw day day activities office ordered office supplies, well tracking inventory. 03/2008 07/2011 Customer Support Representative Company Name － City State Performed wide range administrative support duties support efficient call center operations. Head departmental activity committee. 08/2004 10/2007 Senior Payroll Support Specialist Company Name － City State Developed administered payroll trainings various topics fringe benefits year end help. Assisted training development new employees. Created filed Amended Tax Returns. Maintained client confidentiality assisted clients maintaining personnel records. Trained employees clientele depth rules regulations payroll administration. Built customer rapport trust professional courteous communications. Became first line contact employees clientele payroll questions and/or problems. Managed client list 300 clients training become Senior Payroll specialist. Good understanding welfare plan provisions ERISA, COBRA, FMLA, ADA, Section 125, Worker's Compensation plans. For clients utilizing Benefits packages, provided benefit administration also provided Benefit training annual basis. Education May 2015 Masters Science Human Resources Management New England College Business Finance Human Resources Management June 2012 Bachelor's Business Administration New England College Business Finance Business Administration Skills accounts payable, accounts receivable, ADA, administrative support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer Additional Information Authorized work US employer

HR

GRAPHIC DESIGNER Summary Multi-talented Graphic Designer consistently motivated success goal driven. Skilled Photoshop, Illustrator, Animate, Indesign, HTML CSS. I adaptable driven strong work ethic ability thrive team-based environment. I experience Adobe Creative Suite, particularly Photoshop Illustrator, I vast knowledge typography. Skills Adobe Photoshop Adobe Premiere Pro Adobe Lightroom Adobe Illustrator Adobe Indesign Adobe Animate HTML/CSS Coding Written Social Communication Skills Microsoft Word/Excel Adobe Dreamweaver Visual design Team building Decision-making Calm pressure Flexible creative approach Excellent workflow management Experience Graphic Designer 02/2021 Current Company Name City State Graphic Design Experience: Worked customers present mockups collect information adjustments. Developed engaging marketing promotional advertisements generate sales revenue grow customer base. Developed, designed, laid produced variety technical illustrations brochures, banners signs. Fostered relationships retail clients effective communication, negotiation collaboration. Consulted clients define design requirements manage product development projects. Created corporate brands designing cohesive looks logos letterheads. Designed new, on-brand visual elements focusing concept messaging. I 3 years Photoshop experience extensive knowledge basics: masking, layers, silos, camera raw adjustments, shortcuts, understanding light, transparencies color density, shadowing, Resolution image sizing, strategy retouching, Manipulating selections, Selecting Magnetic Lasso tool, cropping image, applying gradient layer, applying layer style, adding borders, adding adjustment layer, creating panorama, correcting image distortion, extending depth field, moving objects content aware tool, working masks channels, manipulating image puppet warp, creating type path, drawing pen tool, importing smart objects, using smart filters, upscaling low-resolution image, creating effects, animating text frames, rendering videos, adding transitions, animating text keyframe, processing files Camera Raw, preparing files printing, positioning 3D elements, designing artboards. I ability learn retain knowledge high volume products materials Experience working Google sheets I exceptional quality detail quality control I able maintain production high volume images tight deadlines I ability work independently collaborative environment I knowledge photo rendering Submitted design ideas plan projects customers managers. Stay Home Parent- 2019-2021 Balanced school, extracurricular activities work along healthy social connections personal health. Participated student clubs, extracurricular activities sports teamwork dedication sportsmanship collaboration. Coordinated various events activities support operations student organizations. Developed implemented study protocols gather required data support research objectives. Phoenix Contact Machine Operator- 2016-2019 Detected work-piece defects machine malfunctions, maintaining apparatus prevent future issues. Read understood blueprints, product specifications tooling instructions plan correct operational sequences prevent materials waste. Selected proper cutting tools, calculating parameters manufacture components parts. Established adjusted feed rates cutting parameters keep operations line production demands. Set machines various jobs maintain compliance manufacturing thresholds waste reduction initiatives. Identified helped resolve nonconforming product issues support accurate order fulfillment. Maintained work environments safe efficient times. GES Automation Panel Builder- 2014-2016 Connected set control panels alarm components. Established automatic communication pathways devices control panels. Inserted positioned materials clamped, spliced fitted parts using hand power tools. Assessed work errors compliance issues made corrections modifications. Assembled machinery component parts, following prescribed instructions support correct configurations. Retrieved correct materials product inventory perform various fabrication duties. Improved operations working team members customers find workable solutions. Worked closely team members deliver project requirements, develop solutions meet deadlines. Secco Inc. Electric- 2009-2014 Identified causes issues implementation troubleshooting techniques. Inspected existing wiring identify problems short circuits. Demonstrated strong foundation safety knowledge implemented industry best practices. Completed semi-skilled skilled work supervision fully qualified supervisors. Verified measurements made accurate cuts avoid wasting materials job sites. Built controllers panels complete system installations. Followed relevant electrical building codes job. Communicated effectively public utility companies develop expertise collaboration, systems cabling, circuitry projects. Promoted workplace safety reported potential hazards quickly to. Utilized knowledge equipment test wiring system parts electrical flow function. Maintained organization, cleanliness safety work areas. Assisted electrical installation tasks, including new wiring breaker box installation. Gathered required tools equipment task increase efficiency. Set equipment configured settings optimal performance. Performed installation, maintenance tests electrical energy systems components safely using equipment tools. Put new new electrical components, fixtures motors. Utilized measuring testing instruments ammeters, ohmmeters, voltmeters testing lamps accurately, efficiently safely complete installations repairs. Measured prepared supplies electrical tasks. Dug trenches created holes pull conduit install supports. Transported required supplies employees headquarters job site using company vehicles. Kept work areas clean, neat organized efficient operations. Repaired maintained electrical systems continuously multiple high-rise commercial residential properties. Adhered company standards OSHA regulations work site safety. Worked team-based environment accomplish projects. Examined tested electrical systems locate loose connections faults make proactive repairs. Resolved issues existing systems replaced malfunctioning parts. Collaborated knowledgeable professionals grow understanding principles construction standards. Managed repairs maintenance work client systems confirmed system adherence coding requirements. Reviewed blueprints electrical schematics perform tasks specifications. Listened directives senior electrical professionals complete efficient tasks. Kept work areas clean, neat free hazards. Generated digital image files use digital traditional printing. Selected colors themes adding functionality create new designs. Produced projects advertising informational purposes. Determined marketing design vision clients types graphic design projects. Veterans Service Representative 11/2008 05/2009 Company Name City State Assisted Veterans educational Benefits Briefed Veterans options pertaining the. Reviewed claim folders completeness conformity guidelines prior submission. Interviewed veterans dependents determine eligibility federal state benefits. Assisted veterans preparing forms, documents applications benefits. Military 09/2005 09/2008 Company Name City State Basic training graduate. Trained seamanship fire fighting protection. I acquired basic maintenance skills using power equipment. I gained basic electrical engineering knowledge. I worked logistics ordering supplying crew equipment parts. Provided excellent service attention customers face-to-face phone conversations. Worked closely team members deliver project requirements, develop solutions meet deadlines. Juggled multiple projects tasks ensure high quality timely delivery. Education Training Central Dauphin High School City H.S. Diploma 2005 I currently Graphic Design Student attend Penn Foster College Online school. I Penn Foster College City Associate Arts Graphic Design 05/2021 I highly motivated Graphic Designer. Honor Roll (Semester 1 2, 2020) Dean's List Honoree Semester 1 2 2020) [3.6] GPA Major Graphic Design) Completed coursework Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw. Certifications Certificate Achievement, Penn Foster College 2020 Additional Information Proficient 3D printing. Experience I experience using 3D printer print variety material. Self taught troubleshoot recognize issues.

DESIGNER

ACCOUNTS PAYABLE AP (CREDITORS) SUPERVISOR Summary Self-motivated Accounts Payable Specialist offerings strong work ethic determination complete tasks timely manner. Accurate detail-oriented extensive accounts clerical knowledge. Highlights Accounts payable professional Strong communication skills Expert customer relations Effective time management Attention detail Resolve outstanding issues timely Develop implement systems, policies procedures Accomplishments Reduced credit card expenses processed in-house system ZAR 2.2 million ZAR 4.96 Reduced unresolved queries accounts 48 months 30 days Negotiated early settlement discounts vendors Experience Accounts Payable AP (Creditors) Supervisor March 2013 December 2015 Company Name － City State Full function AP (creditors) supervision managing AP staff office. Approval AP reconciliations authorization payment supplier accounts Ensure tax invoices submitted payment comply requirements. Update reconciliations due list Excel hand relevant AP associate balance list. Approve list suppliers paid hand AP associates load payment Analysis terms conditions potential vendors Schedule training staff members. Ensure good communication order persons fully aware duties responsibilities sending e-mails also verbally communicating changes possible problems arise. Communicate teams managers regarding queries problems could cause suppliers accounts paid. Full responsibility reconciliation key vendor accounts travel Credit Card statement. Lease Administrator November 2012 February 2013 Company Name － City State Manage lease agreement database. Compile World Screening checks forward details results corporate office. Create "Offer Renew Lease Agreement" landlords World Screening clearance reports received. Liaise leasing administrators regarding renewal lease agreements. Draw standard lease agreements renew leases. General activities duties leasing office. Utilities Manager October 2009 October 2012 Company Name － City State Manage City utility property rates tax charges residential commercial buildings correct tariffs. Liaise meet City officials regarding charges. Lodge applications tariffs changed accounts credited. Meet sub-meter reading companies monthly basis, check update issues issue new instructions. Liaise area managers caretakers building managers regarding problems utility meters buildings. Issue instructions. Approve decline meter replacements. Investigate complete tenant queries escalated me. Assist municipal Accounts Payable Department training capturing, processing, reconciling payment municipal accounts. Report senior management weekly basis. Temp Work. Supervisor July 2009 August 2009 Company Name － City State Temping AR associate, processing reconciliations. Reconciling company accounts. Accounts Payable AP (Creditors) Supervisor January 2008 June 2009 Company Name － City State Full function AP supervision AP staff office also reconciling certain accounts Checking work subordinates reconciliation balances supplier statement system. Hand back reconciliations errors comply corporate governance company policy. Approve list suppliers paid hand associate load payment Schedule training staff members. Schedule monthly POP (performance ownership program) meetings. Facilitate good communication order persons fully aware duties responsibilities communicating changes possible problems arise. Career Summary My extensive financial experience, together several notable achievements, ensure skills I bring organization contribute growth success. Professional skills Administration Ensuring data accurate stored manageable format required company standards policy. Verification AP reconciliations, including processed time maximize discount. Managing debtor's book ensure payments received time. Monitor manage age analysis keep within limits set management. Records secure accurate, available Corporate Governance audit purposes. Handling verbal/written communication representing Company professional manner. Management Supervision Leading team responsible team output performance Establish maintain team environment, encouraging participate contribute. Operating within diverse environment way team members feel important contribute success, enjoy benefits success. Being liaison necessary team individually collectively senior management. Accounts Payable (Creditors) Clerk November 2003 December 2007 Company Name － City State Generate purchase orders Navision system Check tax invoices comply SARS requirements. Process tax invoices Navision system Ensure tax invoices approved relevant managers per limit authority Match tax invoices supplier statements Follow outstanding tax invoices queries supplier responsible person. Confirm follow conversations e-mails faxes. Reconcile accounts Navision system statements received batch documents according statements. Update payment list Excel check banking details payment limits correct. Alternatively, advise cashbook clerk changes required Hand reconciliations (complete document packs) supervisor approval Balance payment list (Excel) payment journal (Navision). Prepare COD payments twice weekly required Update balance score card file supporting documentation scorecard file performance appraisals. Accounts manager March 2003 November 2003 Company Name － City State Full function accounts payable accounts receivable Reconcile accounts Prepared payment run checks remittance advices Resolve account queries Full function debtors Process waybills invoicing Ensure invoices statements delivered customers timeously Collection debtors payments Wages salaries All Banking Petty cash Control fuel account Reconcile accounts auditors monthly Education Certificate Practical Accounting Accounting 2006 Damelin Business School － City State South Africa Certificate Basic Bookkeeping Accounting 2006 Damelin Business School － City State South Africa Certificate Sectional Title Management Sectional Title Management 2011 University Cape Town － City State South Africa High School Diploma Certifications Computer literate MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, accounting software, MDA (Property Management Program/System) Additional Information Accounts Payable AP (Creditors) Manager Glendale, CO Authorized work US employer Skills •Audit process vendor invoices ensuring timely accurate payments. •High volume complex processing •Investigate resolve problems associated processing invoices •Handle vendor correspondence via phone email •Receive, research resolve variety routine internal external inquiries concerning account status, including communicating resolution discrepancies appropriate persons. •Manage vendor information setup. •Develop, implement maintain AP systems, procedures policies. •Full responsibility reconciliation key vendor accounts travel Credit Card statement.

AGRICULTURE

ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful maintaining complex docket systems, tracking deadlines coordinating depositions. Organized Legal Secretary adept managing multiple high priority tasks. Expert preparing legal documents briefs, motions subpoenas. Highlights Microsoft Office MS Words, Power Point, Excel, Access, Publisher SPSS 16.0 Interpersonal Skills Experience Assistant Company Secretary Apr 2016 Current Company Name － City State Address SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 Jul 2015 Company Name － City State Address: Level 8, Symphony House Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan Assistant Company Secretary Oct 2012 Jun 2013 Company Name － City State No. 7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 Mar 2012 Company Name － City State Address: Tingkat 3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA PROFESSIONAL LEVEL Malaysia Institute Chartered Secretary － City State MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City State MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City State MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate Mock Meeting Competition Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee Melati Computer Club 2010 Paricipate Program DiPAC Society Tour Sekolah Pendidikan Khas Alma, Pulau Pinang organized Faculty Adminstrative Science Policy Studies UiTM Kedah. Participate Sukan Inter Program 2009 Kompleks Sukan Stadium MiniUiTM Kedah, organized Majlis Sukan Pelajar UiTM Kedah. Participate Ceramah Teknik- Teknik Asas Ping Pong organized Persatuan Ping Pong UiTM Kedah UiTM Kedah. Participate Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 UiTM Perak, oganized UiTM Malaysia. Introductory English Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan Pameran Seni Lukis Pelajar Pelajar Malaysia Jepun ke 11 Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense responsibility. Able work hard. Ability work independent group. Self-reliance, hardworking resourceful. Willing work long hours moderate traveling. Love learn something new. Intermediary language:- Malay language Speaking Writing English language Speaking writing Basic Arabic Interest Activity Reading, Watching, Listening Extracurricular Activities Tresury Ping Pong Club UiTM Kedah. Special Force Diploma Public Administration Club (DiPAC) Commitee Team Building Programme Pendang Lake Resort, organized DiPAC UiTM Kedah. Tresury Ping Pong Club UiTM Kedah. Special Force Diploma Public Administration Club (DiPAC) Fasilitator Program Transformasi SKKP Emerald Puteri Hotle, Sungai Petani organized Sekolah kebangsaan Kampong Pasir, DiPAC Uitm Kedah, Kedah. Team Manager "UiTM Kedah Netball Open 2008", organized Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah. Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY

PUBLIC-RELATIONS

I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator background primary care experience supporting team physicians busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing schedule maintenance. Searching leadership role team oriented company. Education Bachelor Science Healthcare Administration Pennsylvania College Health Sciences 2017 City State Coursework Epidemiology Coursework Statistics Coursework Health Care Policy Planning Coursework Ethical Issues Health Care High School Diploma Northeastern High School 2010 City State Recipient York Alumnae Chapter Delta Sigma Theta Academic Award Scholarship Assistant Editor Literary Art Magazine President Diversity Club Member Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer personal service Medical Terminology Event planning coordination Budgeting financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledge Medicare, Medicaid, EEOC, HIPPA, FMLA ADA Management Marketing experience Efficient pressure Cultural awareness sensitivity Strong work ethic Team player positive attitude Writing grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven ​ Professional Experience Healthcare Marketing Specialist City State Company Name Jul 2017 Current Analyzed performance marketing program identify best opportunities optimization. Established production schedules communicated project stakeholders. Increased patient traffic 5% Managed social media forums, including company website, social networking applications message boards. Healthcare Admin Intern City State Company Name Feb 2017 Jun 2017 Scheduled appointments registered patients. Recorded filed patient data medical records. Demonstrated analytical problem-solving ability addressing barriers. Directed patient flow practice hours, minimizing patient wait time. Oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Developed design execution program contributed 5% growth organization. Call Center Representitive City State Company Name Jun 2016 Sep 2016 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Provided cross training 4 staff members. Facilitated information flow customer service, account management operations, quality assurance, training payroll departments guarantee call center objectives met. Customer Service Representative City State Company Name Jun 2015 Sep 2015 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Built customer loyalty placing follow-up calls customers reported product issues. Formulated enforced Service Center policies, procedures quality assurance measures. Sales Associate City State Company Name Jun 2014 Jan 2016 Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, Recommend, select, help locate obtain merchandise based customer needs and/or desires. Optical price scanners. Bag package purchases wrap gifts. Exchange merchandise customers accept returns. Clean shelves, counters, tables. Front Desk Assistant City State Company Name Sep 2013 May 2015 Handled incoming outgoing correspondence, including mail, email faxes. Answer queries regarding computers. Drafted typed grammatically correct office memos. Managing test reminder calls, photocopied correspondence, documents printed materials. Retail Customer Service Associate City State Company Name May 2011 Aug 2011 Greet customers entering establishments. Assist customers providing information resolving complaints. Receive payment cash, check, credit cards, vouchers, automatic debits. Open close cash registers. Performing tasks counting money, separating charge slips, coupons vouchers. Place special orders call stores find desired items. Completed floor replenishment guarantee size availability promote customer satisfaction. Kept current market product trends effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 2017

HEALTHCARE

SUPPLY CHAIN MANAGER Summary Operations Manager FIU College Business MBA Programs Experience November 2013 July 2014 Supply Chain Manager City Achieved corporate goals development execution strategy, policy, leadership. Primarily, limited activities relating master planning, tactical purchasing, receiving, warehousing, shipping, general materials Management. Created implemented Supply Chain Operational Excellence plan Business Process Improvement plan increase inventory turns (from 4 average turns per year 7 average annual turns per year) within high mix, low volume global business environment. Controlled inventory assets include expendable aircraft parts, Rotable exchange pool assets, chemicals, miscellaneous shop supplies consumable items valued 6.8 million dollars. Achieved maintained KPI's related inventory turns, purchase price variances, material availability, on-time delivery, past due backlog, customer lead time, overtime premium expenses. Through strategic initiatives tactical response, ensured material availability fulfilling customer orders time, meeting target customer lead times, fulfilling revenue commitments. Responsible weekly cycle count program annual physical inventory processes. Maintained key role execution monthly Sales, Inventory, Operations (SIOP) goals. Implemented lean principles, change management process, best practices, purchasing/procurement, material handling/storage, logistics activities. Developed direct reports support departmental organizational continuous improvement goals. Created managed departmental expense budgets. Negotiated executed supplier agreements/contracts working cross-functional stakeholders suppliers reach agreement contract terms conditions. Worked closely department heads Quality, Engineering driving cost reduction programs organization. Established VMI, Kanban, Consignment strategies reduce total cost. Engaged actively supplier performance management, measurement KPI maintenance driving culture continuous improvement within supply base. Performed analyzed history supply/demand trends order strategically forecast future needs maintain acceptable inventory levels. Company Name November 2010 October 2013 Materials Manager Responsible sourcing procuring material required repair overhaul jet engine components well contracts outside services long term agreements suppliers. Controlled $1.5 million component parts inventory maintaining 12 inventory turns annually. Directed purchasing activities decisions (estimated annual volume $2 million). Succeeded cost reduction procurement supplies, materials services required repair overhaul jet engine components. Oversaw inventory management; developed implemented process improvemt tactics streamline inventory control, forecasting purchasing activities resulting significant reduction stock situations improvent vendor relationships. Managed Rotable assets include managing inventory levels repairable overhauled parts. Conducted exchanges, including coordinating shipment Rotable asset customers, ensure approved core return meets company guidelines. Prepared, solicit, evaluate competitive bids outside vendor repairs rotable parts. Manage rotables repair program, including evaluating repair shop capabilities quality work performed, negotiating repair agreements, terms, pricing turnaround times. Directed coordinated functional personnel continually achieve high degree professional performance. Spear headed transition implementation Quantum (Component Control Software), include processes operations management inventory manage modules seamlessly. Conducted meetings presentations executives managers well employee groups one hundred participants. Company Name November 2006 November 2010 Contracts Supervisor Interacted Department heads ensure highest quality proposal provided meeting customers' requirements Value Added Services Programs, valued $1.5 Billion. Reviewed terms conditions ensure requirements line B/E policies well regulations DFAR, ITAR, Proprietary parts licensing. Directed activities balance workload employees ensure timely delivery competitive prices, resulting $151 M. awarded contracts. Initiated departmental wide interest customer needs, guiding employees research customer, better support contract. Negotiated pricing, delivery cost savings vendors ensure maximum profit margins achieved contract. Company Name September 1996 December 2001 City State Purchasing Procurement military civilian equipment. Reviewed accuracy purchase orders ensure appropriate use government funds. Maintained inventory control quarterly cycle counts. Maintained effective working relationship close coordination defense agencies suppliers. Education University Phoenix Graduate School Business 2010 State University Maryland 2006 B.S Business Administration Business Administration 2012 Lean Six Sigma Certification Languages Fluent Spanish Skills streamline, balance, budgets, Business Process Improvement, change management, competitive, continuous improvement, contracts, cost reduction, delivery, driving, forecasting, functional, funds, government, inventory management, managing inventory levels, Inventory, inventory levels, inventory control, leadership, logistics, materials Management, materials, meetings, exchange, negotiating, operations management, organizational, performance management, personnel, policies, presentations, pricing, processes, Procurement, profit, proposal, Purchasing, Quality, receiving, repairs, research, Sales, shipping, Six Sigma, Fluent Spanish, strategy, strategic, Supply Chain, warehousing

AVIATION

O SITE LEAD/PROCESS ANALYST Summary I seeking position challenges current experience grants opportunity make measurable impact. Much experience transferable, specifically areas business strategic planning, process development, problem resolution, customer service, attention detail. I also look forward developing skills talents within contest organization. I strong planner problem solver, readily easily adapts change. I work well individually within context team, consistently exceeds expectations. Able manage multiple priorities meet tight deadlines without compromising quality. Skills Leadership development training Process development Bank reconciliations Office Management Conflict resolution Complex problem resolution Strategic planning Records Management performance tracking Business recovery sustainability Interpersonal Customer Service Spreadsheets/Reports All forms communication including verbal, written digital Computer skills Microsoft office Suite workday program kronos Regloginc Arrow CPI Fidelity QuickBooks Accomplishments Multiple awards performance. Cut operating expenses 45 year year created new workflow process enhanced efficiency Reduced office expenses finding smarter solutions vendors, suppliers services. Five years training leadership development mentorship Completed 50 books leadership, people skills business management. ​ Experience site lead/process analyst City State Company Name Sep 2013 Current Developed organizational change management strategies. Reduced organizational operating costs 45 streamlining processes. Conducted activity-based analysis business processes made recommendations based findings. Responsible Team Nine Technicians Drafted monthly Financial reconciliations forecasts Identified "bottlenecks" implemented new improved processes policies. Ensured team member responsibilities defined understood. Managed projects ,coordinated meetings served primary liaison client (US Bank) multiple internal groups ensure clarity goals quality adherence deadlines. Tracked departmental output. Implemented corrective actions. Trained supported users new system implementations upgrades. Computed, recorded, proofread data, records reports. Established maintained effective communication system. Planned, directed monitored regulatory operations. Ensure consistent comprehensive investor protection. Implemented processes streamline workflow. Created solutions areas inventory, production reporting, software upgrades led system improvements streamlined processes. Communicated customers, employees individuals answer questions explain information. Carefully organized, analyzed prepared technical data reports ensure proper workflow productivity. Loan mortgage Foreclosure (Promoted) inventory control manager. Company Name Sep 2011 Mar 2013 Researched banking guidelines statutory requirements stay updated new laws applications. Actively recruited oversaw training new department employees. Assisted senior-level credit officers complex loan applications. Performed daily maintenance loan applicant database. Achieved proper compliance accurate executive level reporting. Managing flow inventory work floor. Enforcing new government regulation making sure team members compliance current regulation.​ Customers service working diverse wells Fargo clientele. Acted liaison multiple departments creating new standardized process. Connecting attorneys processing foreclosures terms conditions. Examination files ensure errors, missing information, invalid information. Answering enquiries telephone, writing e-mail. Addressed resolved non-routine, complex unexpected variances. Ensuring files meet compliance. Problem solving resolve inaccuracies. Reviewed held loans re-examination recommended appropriate action. Reported results loan reviews, including deficiencies irregularities. Provided corrective action plan problematic loan situations. Analyzed documentation evidence deficiencies. Lifetime fitness Jul 2006 Sep 2015 Supervisor hospitality operations department Overseeing employees/help employees meet exceed company standards. Provide administrative support various departments including: answering telephones, assisting visitors, resolving range administrative problems inquiries. Workday: wage profiles, PTO, HR. Kronos time clock software: Time clock management. Coordinate various staff operational support activities unit; serve liaison departments operating units resolution day-to-day administrative operational problems. Provide uncompromising customer service patrons club. Coordinated multiple departments plan meetings. Established strong relationships gain support effectively achieve results. Earned excellent marks performance reviews, citations excellence areas including: work, accuracy quality, ability learn master new concepts, positive work ethic, commitment providing unsurpassed service. All qualities keep Work fellow colleagues. Education Training diploma Burnsville High School Biochemistry Entrepreneurship University St. Thomas, St. Paul Minnesota Biochemistry Entrepreneurship working progress John Maxwell Leadership Training ​ Part CEP(continue education program) receive cutting edge education Bussiness ownership, leadership skills, people skills, Entreprenuership thought process training creative thinking, goal setting excecutions ​ ​ Leadership Team Development Attend four conferences annually conferences focus on: Leadership, team/organization dynamics, business organizational leadership Business Thought process Strength devotement focus Also part monthly leadership book ie (21 irrefutable laws leadership, skill people, personality plus..etc Extra Desirable Qualifaction Bilingual skills (Kiswahili fluent speaking writing) Kiswahili language widely spoken understood throughout multiple african countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.) Cultural competency Worked people from: Hmong culture heavy interactions wells Fargo Kern. I also worked Somali Ethiopian culture leisurely professionally.

FITNESS

NOC ENGINEER Summary To work professional organization gives opportunity growth contribute value based management talent along seeking guidance proficient seniors help sharpen skills. To part team works dynamically challenging environment growth organization helping achieving goal congruency. Working NOC (Network Operation Center) Engineer Encore Capital Group. That leading BPO call center technology. Having Eight plus years professional experience, I bring forth unique set knowledge skills include in-depth understanding Business Processes Structured Methodologies, experience Customer Service industry, excellent understanding Offshore Client requirements, professional education valuable experience gained mostly working last couple organisation. Highlights Service Now, Microsoft Lync, MSN. *VPN: Cisco client, Cisco SSL, Check point Secure client. *Operating System: XP, Windows 7. *Office Tools: MS Office 2007 2010 Experience NOC Engineer Apr 2011 Apr 2016 Company Name Encore capital Group one leading BPO call centre industry headquarters located San Diego, USA. They originally part Midland credit management deals collection credit card house tax loan Payments also overseas operations Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix on. Key Responsibilities Technical Skill Set: Project:-EOS/NOC NOC part Enterprise operations support deals Infrastructure within USA, UK India. Key Responsibilities Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot take necessary remedial actions. Incident Management- Handling P1 Outage/Interruption. Taking care incident management L2 L3 bridges drive resolution using incident management techniques ITIL guidelines. Training new hires NOC team. Alert configuration server network devices according threshold value specified concern team. Monitoring infrastructure devices help various tools like Application Manager, Netflow Analyzer Solarwinds Orion. Performing day day activity specific MCM environment help tools like AS/400, SQL server management Studio Idera Updating Dashboard, maintaining inventory NOC activities. Keep tracking Service Now tickets SLA's. Making shift Roster NOC engineers. Working updating existing new process documents NOC day day activities Service Knowledge Management help new joiners understand job responsibilities NOC team. Working Solarwinds Orion configuring alarms, Nodes network devices. ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 Mar 2011 Company Name supported technical troubleshooting Desktops Laptops customers US China. Troubleshooting included kinds hardware software based queries Win XP, Pro, Vista. After 11 months promoted L2 Engineer. As Level 2 Support, responsible coach Level 1 analysts taking technical sessions, making shift roster, engineer's attendance also making pending call reports daily basis. Key Responsibilities Technical Skill Set: Giving first level support end users coordinating team second level support (if required). Training new hires team per process technical documentation furnished transition period. Handling client escalations team effective manner. Critical Documentation, Training Process Setup/Improvements well Customer Interaction. Creative bent mind track learn new technologies quickly. Managing VC equipment's connecting video conference across domestic sites also booked VC connect automatically Tandberg application. ServiceDesk Engineer Floor Engineer Jul 2008 Nov 2008 Company Name As member ServiceDesk Team Working Global Helpdesk Del-IT Mailbox. Taking care outages interruptions-following NOC, Server operations minimize outage impact production. Deal Win 7, XP Pro machines Network. Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble GUI etc.) Troubleshoot issues related VPN connectivity. Providing first level support end user remote support (RDP, Microsoft Lync, teamviewer). Also working helping team members providing 2nd level support escalated issues. Creating disabling LAN, I series noble ids new hires NLE's. Create modify Distribution Lists Generic mailbox Microsoft exchange mail server. Monitoring server performance latency issues providing support end users resolving latency issues. Working internal US Intranet uploading publish company documents Working I series application noble application group access, ID creation password resetting. Working remotely file server provide access specific path department folder. As part SME team (Tier 2) assisting Level 1 analyst taking technical sessions updating current update, new technology process changed. As member Floor Support Team Participate Floor activities weekend. Taking care LAN ports help network team coordinating vendor Managing VC equipment's connecting video conference. Daily routine activity working morning shift like printer check, VC room check internet café systems working fine end shift send checklist activities global mail id. Worked IT helpdesk client site Aricent Software Services wherein handled online technical queries international customers support skills PC (includes win 95, 98, ME, XP) NT (includes win 2000 NT. Key Responsibilities Technical Skill Set: Logging call related IT query Phone Emails coordinate engineers resolving S.L.A. Giving online support china U.S users MSN "Team Viewer" software. Also taking care compliance issue filing incident marked mail concerned person department follow proper procedure ticket opening closing Manage IT inventory (Hardware Software) follow vendor calls also. Jan 2007 Jul 2008 Company Name Worked Sr. C.S.A well Allocator inbound process Xerox. Where handled online query Xerox customers related Xerox machine working toner booking. Following field engineer get update status call part change punching part detail ORACLE (if required). Key Responsibilities Technical Skill Set: Logging call related product query toner booking oracle. Assigning call engineer warehouse coordinate engineer same. Punching install report inventory also handled sales call. Education Bachelors Arts(BA) Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma (ADCHNP) Computer Hardware networking JETKING, New Delhi. *CCNA trained NET-TECH Institute (Janakpuri). *LEADERSHIP ESSENTIALS CERTIFICATE: A Certification learning understanding various ways techniques manage team work pressure situations PC Solution. *ITIL v3 certified. Having good knowledge incident management. Personal Information Father's Name Mr. Vikram Singh Dogra Mother's Name Mrs. Soma Devi Date Birth January 26, 1985 Gender Male Marital Status Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086 Interests Permanent address H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies Action Movies. 2. Interests Various Sports activities Cricket Volley ball. I hereby declare statements made document true best knowledge belief. Date: Place: (Sanjay Dogra) Languages English, Hindi Punjabi Skills Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine Additional Information PERSONAL INFORMATION Father's Name Mr. Vikram Singh Dogra Mother's Name Mrs. Soma Devi Date Birth January 26, 1985 Gender Male Marital Status Married Permanent address H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies Action Movies. 2. Interests Various Sports activities Cricket Volley ball. I hereby declare statements made document true best knowledge belief. Date: Place: (Sanjay Dogra)

BPO

MANAGER, QUALITY ENGINEERING Executive Summary With 14 years experience fields Class II III medical device manufacturing, molecular diagnostics, biotechnology; last 8 managing engineers, technicians well supervisors, I bring strong technical leadership organization. I solid background data analysis statistics I use develop continuously improve aspects manufacturing process focus efficiency consistency. Core Qualifications ProEngineer/CREO, MiniTab, MS Office Suite, MS Project, MS Visio, Injection Molding, Trackwise, Catsweb Professional Experience Manager, Quality Engineering April 2014 Current Company Name － City State Manage Quality Engineering Team, Complaints Department, Metrology Department Alcon's Class II Class III medical device manufacturing facility. Responsible improving site compliance reducing recurring deviations NCR Investigations CAPA implementation. Investigate customer complaints interface regulatory groups provide feedback doctors. Direct teams provide Calibration support two medical device-manufacturing facilities. Responsible setting priorities, providing direction, coaching, motivation, mentoring development exempt non-exempt direct reports. Senior Engineer II (Managed Process Engineering Automation Groups) March 2011 April 2014 Company Name － City State Process Control Lead Responsibilities added September 2013. Managed Process Engineering Automation Groups Alcon's Class II/III surgically implantable optic device delivery systems manufacturing facility. Responsible setting priorities, providing direction, coaching, motivation, mentoring development exempt non-exempt direct reports. Responsible engineering activities support related aspects manufacturing process including: Injection Molding, Assembly, Curing, CNC machining, Chemical Processing, Inspection. Applied technical expertise improve yield AcrySof® manufacturing. Helped reduce particulate reject rate Wavefront product 50%. Reduced dimensional failures 5% <0.3% and="" saved="" the="" facility="" ~$1.4m="" in="" labor="" and="" materials=""> Led implementation multiple automation projects, improved quality, increased capacity, reduced cycle time paybacks realized 1 3 years. Managed departmental budget, automation budget well capital projects achieve savings least $100k without sacrificing service levels. Senior Engineer I September 2007 March 2011 Company Name － City State Supervised Drafting group, Custom Tool Production, Milling, Injection Molding, Clean Room Engineering Support staff Class II Class III medical device manufacturing. Set priorities, provided direction, supervision direct reports. Specified, developed, procured, validated addition vision inspection systems automated milling machines improved cut quality consistency AcrySof® Single-Piece IOLs. Provided technical support injection molding process, assembly, curing, machining, clean room operations. Process Engineer II February 2005 September 2007 Company Name － City State Engineer responsible process development improvement Alcon's Class II/III medical device manufacturing site. Designed, built, validated, implemented next generation automated milling machines use AcrySof Single-Piece IOL manufacturing. Increased output AcrySof Single-Piece IOL milling 25% impacting quality iterative process adjusting key parameters verifying impact cycle time product quality. Designed, built, tested, validated prototype packaging labeling workstation. Evaluated prototype ergonomics work flow help production personnel. Modified design accordingly built, validating remaining 23 workstations. Validated improvements software initial release. The resultant stations prevent packaging failures getting field. Developed analyzed proof concept models evaluate manufacturing improvements using Pro/E prior implementation. Set priorities, provided direction, supervision one direct report Research Engineer September 2003 February 2005 Company Name － City State Designed, built, tested automated reagent packaging system improve lot homogeneity increase manufacturing throughput Lab-in-a-tube (LIATTM) technology. Created original Labview programs amended existing programs improve functionality numerous test fixtures automated systems. Designed built novel spotting-device producing protein microarrays compatible 96-well microplate format high throughput applications. Programmed Labview spotting routine protein microarray spotting-device. Tested numerous concepts develop design parameters LIAT analyzer (ie.tube tensioning, segment length, tube diameter). Assisted preparation patent applications responses examiner's actions. Patent Examiner July 2002 September 2003 Company Name － City State Reviewed patent applications compliance United States Code determined novelty invention. Composed reviews applications communicated applicants assist patent process. Graduate Research Assistant September 2000 July 2002 Company Name － City State Designed, built, tested apparatus producing sol-gel based DNA hybridization arrays. Developed troubleshot instrumentation controlling pad size placement within array. Developed sol-gel production protocol provide specific pore size flow characteristics use capillary chromatography. Created aerogel samples, conducted compression testing, measured internal surface area. Education Master Science Mechanical Engineering UNIVERSITY OF VIRGINIA － City State Bachelor Arts Physics Biology COLBY COLLEGE － City State Skills Manufacturing, Assembly, Automation, Budget, Calibration, CNC, Coaching, MS Office Suite, MS Project, MS VIsio, MiniTab, Stat Graphics, Process Engineering, Manufacturing process development improvement, Manufacturing yield improvement, CIP, Pro Engineer/CREO Awards Memberships Alcon Special Achievement Award Graduated distinction Physics Member Sigma Pi Sigma, Physics student honor society

ENGINEERING

ACCOUNTANT Professional Summary Bilingual, accounting professional additional expertise automated systems general ledger. An analytical, detail-oriented, organized planner performs well project setting communicates effectively levels management. Additionally past experience pubic accounting. Education Masters Accounting University Florida － City State US Bachelor Business Administration Florida International University － City State US Associate Arts Liberal Arts Miami Dade College － City State USA Certifications CPA, State Florida Skill Highlights Language Writing Skills: Bilingual Spanish (fluent; speak, read, write) Computer Skills: Microsoft Office including, Word, Excel, Power Point, Outlook, Publisher; QuickBooks, Tax software Business skills: interpersonal skills, analytical, detail-oriented, thoroughness, organizational skills, coordination Office Equipment copiers, calculators, printers, scanners Professional Experience Accountant Apr 2012 Current Company Name － City State Reconciled various general ledger fund accounts prepared various specialty reports well documenting operational procedures Ascertained accuracy financial reporting Board Directors review correction month end annual financial reports Recorded monthly transactions posting deposits, bank debits, posting journal entries month end closing Brought uniformity reporting association churches assisting standardizing chart accounts would used financial reporting Senior Accountant Jan 1997 Jan 2004 Company Name － City State ​Maintained reconciliation documentation damage recovery accounts; communicated Florida Power Light (FPL) centers though State Florida assure appropriate timely recovery damage amounts clearing service center pending items; researched transactions discrepancies located resolved appropriate manager Designed reconciliation format several tax suspense accounts focus outstanding items assist FPL Corporate Tax Department resolving outstanding items Assured internal controls procedures properly implemented maintained performing periodic tests internal control ​ As part Accounting Team FPL, assisted functions monthly closing including reconciling general ledger accounts researching outstanding items, preparing posting journal entries FPL system, preparing updating spreadsheets, assuring accuracy financial report information. Bookkeeper/Accountant Jan 1994 Current Company Name － City State Recorded wide variety transactions Quick Books Software program including: Charts Accounts classifications; Accounts Receivable: invoicing processing payments; recording deposits bank accounts downloading bank transactions; initiating standard accounting customized reports Reconciliation cash/bank accounts; assured accuracy transactions posted bank; researched discrepancies OTHER DUTIES: Opened mail prepared deposits bank; c reated monthly annual financial reports; input accounting information create tax returns Community Service Director, The Rock Miami Church 1/1999 1/2006) Brought new life church's programs developing, implementing establishing formal structure Children's Ministry Audio-visual Ministry teens Insured coordination among different volunteer groups ensuring appropriate training support; Scheduled volunteers numerous functions inkling greeters, worship leaders, teachers, assistants As part ministry team, built groundwork puppet ministry; required preparing proposal church leadership; submitting tentative budget requirements, obtaining appropriate training team, scheduling training sessions, designing props, lighting puppets Languages Language Writing Skills: Bi-lingual Spanish (fluent; speak, read, write) Additional Professional Background Positions: Office Administrator, Student Loan Officer, Systems Development Analyst, Banking Reconciliations Manager, Public Accounting Auditor As Systems Development Analys t: worked project setting programmers define accounting controls methods recording general ledger entries automated interfaces; systems included deposits in-house peripheral programs; defined Interfaces commercial checking, commercial loans, commercial real estate loans, teller system; Improved implemented operating balancing procedures operational areas student consumer loans; project conversions, implemented training department personnel As Bank Reconciliations Manager: directed project reduce bank losses teller transactions 72 branches; required clearing thousands entries suspense account, ranged $1 million $3million three-month period; final write-off less $2000; organized managed special task force nine individuals responsible cash on-us check reconciliations; brought reconciliations current status implementing standardized PC reconciliation format interacted levels management current policies, procedures, accounting controls, interfaced department heads personnel operating balancing procedures; assured appropriate audit trails As Public Accounting Senior Auditor planned directed day-to-day activities required annual audits corporations, banks, real estate developers, health care organizations

ACCOUNTANT

CONSTRUCTION SAFETY MANAGER Summary With 17 years' experience field, I accumulated extensive working experience, education team building abilities safety. I aid effective implementation procedures fullest ability. Experience Construction Safety Manager 07/2015 02/2017 Company Name － City State As Safety Manager I responsible safety matters Northern California area. Trained workers fall protection, excavations, confine space energy LOTO. Would also inspect certifications crane operator. Would read MOP, JHA major task. Performed daily walk work areas. Would look identify unsafe conditions acts assist correcting them. Assisted Project Managers Superintendents accidents near miss investigation root cause analysis. Work conjunction Project Managers sub- contractor management maintain compliance Federal, State Local regulations. Construction Safety Manager 04/1998 11/2014 Company Name － City State As Safety Manager I responsible documentation credentials order work job sites. Assist job site Superintendent pre-construction safety. Safety orientation training new hires. Performed daily walk several times day. I would assist correcting environmental issues. Have safety tailgate meetings every morning job site. Go JSA MOP day written. Would make sure every worker read JSA. Performed accident reports investigations. Would write root cause analysis. Review Contractor safety submittals resolve deficiencies. Responsible Storm Water Pollution Prevention. Administer Hazard Communication Program. Maintained OSHA ANSI safety standards all. Make sure everyone compliance Federal, State, Local SLAC regulations. Accomplishments Worked variety projects like LCLS tunnel LCLS Building #901 (Linac Coherent Light Source). Managed safety installation electrical feeders 26 acre site Linac Coherent light Source. Was able save time, increase productivity save funds. Employee year 2005 Summary Qualifications HAZARDOUS WASTE CERT. (2015) OSHA 500/510 AUTH. TRAIN ENVIRONMENTAL SPILL RESPONSE INVESTIGATION AND ACCIDENT REPORTS OSHA 7505 CPR FIRST AID EXCAVATION, TRENCHING SOIL Mech. (OSHA 3515) LOTO Electrical Mechanical OSHA 7115 SAFETY INSPECTION TECHNIQUES FALL PROTECTION AED TRAINER Education Associate Science Construction Management 2004 San Jose State Management aspects installations new commercial Industrial building. Looked codes builders point. OSHA SAFETY CLASSES 2007 SAN DIEGO STATE Ext. － City State USA OSHA Construction Safety 500 Certification HAZARDOUS MATERIALS WASTE OSHA (2015) ENVIRONMENTAL SPILL RESPONSE ESSENTIALS COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) EXCAVATION SOIL MECHANICS (OSHA 3515) Languages Excellent communication skills Bilingual English Spanish. Skills • Building inspector ICC/IBC ICC/IRC • NAVFAC Army Corps Engineering Contractor Quality Management CQM) • Electrical Safety High Voltage Low Voltage • Overhead Cranes Jib Hoist Inspection • NFPA 70E Electrical Safety • Grounding Bonding Electrical Systems

CONSTRUCTION

PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist vast experience managing external public relations media agencies. Skillfully manages multiple tasks meets tight deadlines high-pressure environments. Skills Bilingual English Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant 01/2018 Current Company Name – City State Introduced prospective tenants types units available performed tours premises. Communicated clients tenants offering strategic solutions remedy problems. Communicated effectively owners, residents on-site associates. Generated professional networks engaging professional, industry government organizations. Conducted thorough research using diverse resources assist professional staff routine special project tasks. Public Relations Coordinator 08/2017 06/2018 Company Name – City State Identifying clients' needs market research analysis developing forward-thinking strategies. Analyzing clients' objectives interests order create meaningful relations media public personas utilize campaigns projects. Creating proposals various activations events. Developing cultivating ambassadors campaigns. Researching organizing event elements, including venues, guest speakers, influencers, etc. Executing monitoring performance campaigns boost brand awareness profitability. Analyzing results campaigns reporting observations client post-event reports. Drafting distributing press releases, media alerts, media invites, briefing documents, opinion editorials. Liaising journalists pitch secure necessary media coverage. Monitoring media coverage Maintaining up-to-date media list Compiling monthly reports, end campaign reports. Faculty Liaison/Textbook Supervisor 04/2015 06/2017 Company Name – City State Strengthened merchandising promotional strategies drive customer engagement boost sales. Developed strategies study trends customer behavior, anticipate future opportunities growth. Responded requests information media designated appropriate spokesperson information source. Drafted press releases detailing relevant newsworthy information supporting brand image, worked news media spread positions. Oversaw professional social media messaging content development, follower engagement, social listening, trend analysis leveraging competitor research. Increased revenues supported business goals developing public relations strategies campaigns. Actively listened customers' requests, confirming full understanding addressing concerns. Led projects analyzed data identify opportunities improvement. Resolved problems, improved operations provided exceptional service. Stockroom Supervisor 09/2013 01/2015 Company Name – State NYC Mens Shoes, Stocked replenished merchandise according store merchandising layouts. Maintained established levels goods based sales forecasts demand fulfill orders time. Maintained strong vendor connections, including arranging pricing delivery structures managing specific shipment paperwork concerns. Education Criminal Justice Bronx Community College City State Associate Arts Video Game Design Southern New Hampshire University City State Certifications Computer Science Certificate, CENTU Dominican Republic 2009 Intermediate Python Coder/Data Analyst advancing, DataCamp Skills Bilingual English Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant 01/2018 Current Company Name – City State Introduced prospective tenants types units available performed tours premises. Communicated clients tenants offering strategic solutions remedy problems. Communicated effectively owners, residents on-site associates. Generated professional networks engaging professional, industry government organizations. Conducted thorough research using diverse resources assist professional staff routine special project tasks. Public Relations Coordinator 08/2017 06/2018 Company Name – City State Identifying clients' needs market research analysis developing forward-thinking strategies. Analyzing clients' objectives interests order create meaningful relations media public personas utilize campaigns projects. Creating proposals various activations events. Developing cultivating ambassadors campaigns. Researching organizing event elements, including venues, guest speakers, influencers, etc. Executing monitoring performance campaigns boost brand awareness profitability. Analyzing results campaigns reporting observations client post-event reports. Drafting distributing press releases, media alerts, media invites, briefing documents, opinion editorials. Liaising journalists pitch secure necessary media coverage. Monitoring media coverage Maintaining up-to-date media list Compiling monthly reports, end campaign reports. Faculty Liaison/Textbook Supervisor 04/2015 06/2017 Company Name – City State Strengthened merchandising promotional strategies drive customer engagement boost sales. Developed strategies study trends customer behavior, anticipate future opportunities growth. Responded requests information media designated appropriate spokesperson information source. Drafted press releases detailing relevant newsworthy information supporting brand image, worked news media spread positions. Oversaw professional social media messaging content development, follower engagement, social listening, trend analysis leveraging competitor research. Increased revenues supported business goals developing public relations strategies campaigns. Actively listened customers' requests, confirming full understanding addressing concerns. Led projects analyzed data identify opportunities improvement. Resolved problems, improved operations provided exceptional service. Stockroom Supervisor 09/2013 01/2015 Company Name – State NYC Mens Shoes, Stocked replenished merchandise according store merchandising layouts. Maintained established levels goods based sales forecasts demand fulfill orders time. Maintained strong vendor connections, including arranging pricing delivery structures managing specific shipment paperwork concerns.

PUBLIC-RELATIONS

SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE Summary Sr. E-commerce Merchandiser specializing audience program development targeted marketing campaigns. Extensive knowledge omni-channel retail buying, planning, product development marketing. Highlights Business analysis Online branding Purchase funnel optimization Retail marketing Retail systems Retail buying Competitive analysis Program development Experience Sr. Merchandising Audience Lead Microsoft US Online Store Oct 2012 Current Company Name City State Sr. Merchandiser/Audience Marketing Lead Microsoftstore.com representing combined annual revenue $96M Grew EDU audience revenue +400% YoY within first year launching evergreen offer across multiple categories Spearheaded business development opportunities, partnering Microsoft product management groups create execute meaningful targeted campaigns resulting increased brand awareness, customer acquisition, sales revenue Drove site optimization A/B multivariate testing across site purchase funnel increasing conversion, revenue, improving customer experience End end product management: documenting business requirements, presenting stake-holders, engineering, UX teams, creative reviews, QA, production deployment live site Category lead email marketing campaigns, content, targeting, SEO, SEM internal search term optimization Merchandiser Women's Direct Apparel Apr 2007 Jul 2010 Company Name City State Merchandising/Category Management women's separates apparel direct catalog E-commerce divisions Drove promotional strategies print catalogs, email campaigns, online achieve exceed sales margin targets Partnered design team develop compelling brand right assortment, managed sourcing production process, negotiated costing Directed creative content imagery multiple creative teams develop consistent branded experience across catalog online Utilized Web analytics customer service feedback inform changes increase conversion revenue channels Successfully managed multiple categories combined $70M revenue 20K skus annually Consistently met exceeded margin sales goals despite difficult retail environment Developed executed business strategies supported detailed competitive trend analysis strong creative brand identity Created launched new online denim category eddiebauer.com new multi-shot photography feature, enhanced user experience, customer-centric product detail page content, recommended product suggestions resulting +$8M YoY category comp Assistant Buyer/Buyer Aug 2004 Apr 2007 Company Name City State Launched Endless.com website, Amazon.com's first separate E-commerce brand exclusively offered boutique shopping experience footwear handbags Built retail apparel store ground included implementing QA policies, detail page imaging standards, developing receiving/shipping materials, warranty policies, tools accommodate needs new category Developed strong relationships +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, co-op Responsible competitive product pricing analysis improving pricing tools facilitate competitive monitoring well determine markdown schedule liquidation overstock Initiated managed website improvements facilitate navigation merchandising maximize traffic, revenue, conversion Forecasted assortment selection sales plan including unit sales revenue, margins, profit across sub-categories Experience multiple category management Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, Women's Footwear Teamed fulfillment center create execute receiving shipping processes inventory within new category Grew apparel $10M business within first year Assistant Buyer Jan 2001 Jan 2004 Company Name City State Experience buying, managing inventory, negotiating vendors Managed process maximize sales margin objectives development implementation markdown strategies inventory flow reaction sales trends Managed sales volume, gross margin, turnover control mark-ups markdown allowances, sales promotions, vendor returns shrinkage Executed division marketing plans worked closely advertising create meaningful succinct message print radio Group Sales Manager Jan 2000 Jan 2001 Company Name City State Managed women's shoes, watches, jewelry departments downtown flagship Bon Marche store Successfully managed motivated 40 sales associates Store Manager Jan 1998 Jan 2000 Company Name City State Managed staff 10 leading international retail shoe store Responsible sales, inventory, staffing, visual, store maintenance Consistently exceeded store sales goals company expectations Opened first retail store state, including; recruiting, visual set Trained six managers twenty-five employees Education BA Liberal Studies Society, Ethics, Human Behavior 2001, 2011 UNIVERSITY OF WASHINGTON City State GPA: Dean's list winter quarter 2000 Dean's list winter quarter 2000 Skills 20+ years Retail management, buying, marketing, merchandising Successful fostering productive cross-group collaboration Passionate creating customer-centric shopping experience

APPAREL

ASSISTANT DIRECTOR Summary Previously executive administrative work; experienced multiple work settings: maintenance, marketing, finance, health care, customer service, hospitality, educational instructional; also achieving artistic experience work Choreographer, Dancer, Videographer, Producer, Professor; culturally aware diverse traveled internationally; philanthropy work serving board member various non-profit organizations, volunteering hospitals, active within community. I, Annika Kay, age 33 now, done experienced great deal young age; I well equip take task presented I extremely capable eager learn I know yet. I professional individual always able meet deadlines, polite, positive, considerably responsible quite astute well logical rational; And strive maintain humility kindness I do. Skills Final Cut Pro proficient, motion, live-type, camera operation, editing. Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120 wpm, 10-key proficient, online databases, filing back-up drives, troubleshooting, web-design graphic design. Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis, memos, budget reports, meeting minutes, job descriptions, policies procedures, handbooks, etc. Experience 12/2012 Assistant Director Company Name － City State March 2016 Supervisor: Ed Huddleston, Director Plant Operations x2268 (may call reference) GENERAL DESCRIPTION: Assist oversight Plant Operation services; provide information serve resource department Administrator(s) staff; achieve defined objectives assisting planning, evaluating, developing, implementing maintaining services compliance established guidelines, codes, regulations; supervising directing assigned staff. DETAILED DESCRIPTION: Assesses incidents, complaints, etc needed and/or assigned (e.g. building break-ins, utility problems, etc.) purpose resolving recommending resolution situation. Assists development monitoring department budget allocations, expenditures, fund balances related financial activities purpose ensuring allocations accurate, revenues recorded, expenses within budget limits and/or fiscal practices followed. Assists, needed and/or assigned, personnel management department employees (e.g. selection new hires, promotions, terminations, transfers, supervision, discipline, training, etc. purpose maintaining staffing needs productivity work force. Collaborates internal external personnel (e.g. department District administrators, auditors, public agencies, community members, construction managers, architects, vendors, etc.) purpose implementing and/or maintaining services programs. Coordinates hazardous material (asbestos) containment and/or removal purpose ensuring campus kept safe effective manner relevant legal regulations guidelines complied with. Facilitates and/or participates meetings workshops, etc. purpose identifying issues, developing recommendations, supporting staff, serving District representative. Inspects aspects new construction, repair work, projects, equipment, work orders, daily maintenance supplies purpose ensuring jobs completed efficiently, specifications within regulatory requirements inspection reports payment requests correct. Monitors campus department safety preventative maintenance programs purpose ensuring school maintained safe condition compliance OSHA/TOSHA requirements. Prepares wide variety written materials (e.g. correspondence, memos, reports, policy/procedures, budget, etc.) purpose documenting activities, providing written reference, and/or conveying information. Presents information purpose communicating information, gaining feedback ensuring adherence established internal controls. Researches new products, laws, regulations, etc. purpose recommending purchases, contracts proper maintenance campus wide services. Responds emergency situations standard hours purpose resolving immediate safety concerns. SEPT 2012- Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750 JAN 2013 Supervisor: Sue Director After School Program. Assisted children homework; planned supervised activities; provided instruction, maintain order safety among children, Page 2 AUG 2011- Admin. Assist/Substitute Dance Instructor, Dance Dept Idyllwild Arts Academy JULY 2012. Supervised tended dance students relating injuries, concerns, questions, moral support; taught dance classes; videographer events auditions; typed, filed, organized documents. 06/2011 Owner/Artistic Director City State Taught Instructed children ages 3-16 adults ages 18-65 areas Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, Cardio; producer performances, supervised students, book keeping, billing, maintenance. 06/2009 Office Manager Company Name － City State 06/2010 Company Name Billing, accounts payable/receivable; scheduling; documentation; meet parents students regarding concerns, questions, explanations lessons instructors; JAN 2009- Video/Media Director, California Institute Arts (CalArts) Valencia, CA MAY 2009. Taught video production courses Dance Dept, supervised video assistant crew, maintain, re-order, care, instruction, organization video/media equipment, set-up equipment live edit within theater performances, updating restoring archive vault, documenting performances, oversight video/media work within dept. SmARTS Program Idyllwild Elementary School. Taught art courses levels K-8th: capoeira, drumming, acting improv, dance styles including hip-hop, jazz, salsa, African, waltz, swing. Assisted fundraiser events participated holiday caroling hospitals. Education Training 2007 MFA Master's Fine Arts California Institute Arts 2003 BA Bachelor Arts California State University Fullerton (CSUF) 2000 HS Diploma Orange County Educational Arts Academy Interests Gave demonstrations open instruction multiple dance styles coincided concert park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served Board Member. Art Alliance Idyllwild · Organized, set-up, help ran events, public announcer, served Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies Kalevala, Finnish Club North Hollywood. Activities Honors Golden Key International Honor Society Member Dean's List National Dean's List Volunteer for: CHOC Hospital Los Angeles Finlandia Foundation American Scandinavian Foundation Wellspring Wellness Association Peace Mind Mental Health Additional Information Community Arts Network (CAN) · Gave demonstrations open instruction multiple dance styles coincided concert park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served Board Member. Art Alliance Idyllwild · Organized, set-up, help ran events, public announcer, served Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies Kalevala, Finnish Club North Hollywood. AWARDS SCHOLARSHIPS HONORS Member Golden Key International Honor Society CSUF (2003) Member National Dean's List CSUF (2000-2003) Distinguished Scholar Award (2000) GSE Recognition Excellence Chemistry Reading High Honor Roll (2000) Awarded Ahmanson Grant choreographic work. (2007) Honored position Interdisciplinary Project Committee. Selects delegates grant expenditures project proposals students CalArts. Awarded Video/Media Assistantship CalArts (2006) Honored distinguished scholar, presented speech, representing dance department graduation commencement ceremony (May 2003) Awarded small scholarship fund recognition. SCHOLARSHIPS Christine Lyon Fund Dance Scholarship (CSUF Fall 2000) Robert Christianson Dance Scholarship (CSUF Spring 2001) Edith Morgan Dance Scholarship (CSUF Fall 2001) Robin Johnson Dance Scholarship (CSUF Spring 2002) Robert Christianson Dance Scholarship (CSUF Fall 2002) Richard Willis Dance Scholarship (CSUF Spring 2003) Front Center Scholarship (CSUF 2001) Los Angeles Finlandia Foundation scholarship recipient (2001) attend CSUF Dance. National Finlandia Foundation (2002) attend CSUF Dance. Skills 10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design graphic design, workshops, written

ARTS

SOFTWARE ENGINEER Summary Accomplished development professional ten years experience integrating IT Operations processes sustainable customized applications promote team performance efficiency gains. An apt student programming markup languages matching multiple technologies together best enhance complement IT Service Management Project Management best practices deliver consistent, quality solutions fast-paced, evolving environment technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management Change Management tied centralized Configuration Management Database, leveraging Service-Now Web Services integrations synchronize orchestrate information across multiple tools (e.g. Confluence proprietary, custom .NET application) Leveraged Web Services implement dashboard framework data mashups compares ITSM metrics business key performance indicators (KPIs) several tools, Service-Now, Omniture, Gomez, internal data warehouse, inform incident root cause Successfully integrated IT Procurement workflows Service-Now Service Catalog module including integration points Excel reports, data exports Oracle Ebiz, complex approval email notifications workflows Coded implemented custom interim Web-based CRM tool share track customer information trouble tickets researching reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 Current Company Name － City State Digital Media Solutions (VDMS) branch Verizon concentrating new products primarily focused Internet video lifecycle content perparation display current emerging platforms. It acquired Edgecast Networks, content delivery network, 2014. Customize Service-Now platform using server-side client-side JavaScript complement release Incident, Problem, Change management processes policies Utilize Jelly scripting, AngularJS Bootstrap framework produce automated management reports custom UI navigational features. Architect Configuration Management Database (CMDB) complement Service Operations processes, identifying known errors driving Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, Git synchronize data development operations, utilizing native configurations extended capabilities via web services. Technical Project Manager January 2010 September 2012 Company Name － City State Edmunds.com premier online resource automotive information consumers, leveraging cutting-edge technology tools deliver just-in-time, relevant content car shoppers enthusiasts. Lead team building Continuous Integration Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, Selenium build, deploy, test automated fashion. Apply best practices Agile SCRUM software development, lean manufacturing concepts, lean startup principles IT Operations group ensure support maintenance projects completed consistent predictable manner. Foster DevOps community within organization creating promoting framework encourages early frequent communication development operations launching services, resource provisioning service architecture Service Level Agreement (SLA) definitions Automation Integration Engineer January 2008 January 2010 Company Name － City State Extend capabilities Service-Now application, including development implementation Service Catalog module Service-Now, adding corporate training calendar tracking module, improving Service Support workflows business rules. Develop maintain data visualization (LAMP) application inform management decisions technical decisions event correlation multiple tools, Service-Now, Gomez, Omniture. Reports Engineer January 2005 January 2008 Company Name － City State Program reports Request Tracker application later Service-Now, including automated data imports applications Excel, Confluence MySQL databases. Client Manager January 2003 January 2005 Company Name － City State IVT provider enterprise-scale software rich media applications, including live webcasting corporate communications on-demand streaming video learning tools Fortune 500 companies. Assess client business objectives recommend suitable solutions within allotted budget time considerations, leveraging power video synchronized animations, slides, text transcripts interactive chat polling components ideal level. Supervise engage development, execution, testing client projects ensure time delivery within client's demands constraints. Manage client requests enhancement (RFEs) products generate functional specifications based requirements, analysis system design. Senior Production Associate August 2000 January 2003 Company Name － City State Employ programming knowledge (JavaScript, XML, XSL) extend power IVT's proprietary software solution meet client business objectives needs. Responsible development, testing deployment custom CRM web application track client history, sales development, trouble tickets. Assist production staff generating client assets optimizing assets web delivery. Design develop webcast interfaces consistent client color palettes. Graphics Production Intern December 1999 April 2000 Company Name － City State The online division major motion picture production house, Centropolis Interactive developed loyal following online magazines aimed science fiction independent movie enthusiasts. Develop implement procedures automated bulk image processing optimization, including batch functions Photoshop image watermarking high-traffic, content rich websites. Market Research Intern May 1999 September 1999 Company Name － City State A leading firm real estate services, since acquired Fidelity National Financial become nation's largest title insurance company. Utilized Visual Basic Applications create sophisticated macros, formatting sorting raw data several different sources streamline leads research practices. Education B.A. Economics, American Literature 2000 University California － City State US B.A., Economics, Minor: American Literature, 2000 University California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt

DIGITAL-MEDIA

AUTOMOBILE SERVICE MANAGER Summary Attentive Automobile Service Manager comprehensive knowledge automobile industry. Adept providing optimal level customer support includes speedy resolutions customer service issues. Specialize managing able staff meet customer expectations. Experience 05/2013 Current Automobile Service Manager Company Name － City State Ensured warranty specifications upheld work performed Managed vehicle repair requests regular service appointments Maintained inventory replacement parts prepared purchase orders Prepared shop displays auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance shop standards. 06/2011 05/2013 Automobile Service Manager Company Name － City State Clearly defined employee responsibilities tracked performance. Assisted initial diagnostics supervised vehicle work. Ensured customer employee areas kept clean organized. Managed service requests prepared database listing requests. Ensured timely completion vehicle services. Coordinated sales team prepare marketing strategies. Education Training 2011 Bachelor's Degree Automotive Technology University California － City State Automotive Technology 2014 Associate's Degree Business Management University California － City State Business Management Want more? Check examples. See More Examples Skills vehicle repairs, database, inventory, marketing strategies, sales

AUTOMOBILE

DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional tangible track record consistently delivering exceptional financial modeling analytic support. Proved success managing day-to-day business activities financial analytic systems teams, supporting M&A activity, managing large-scale projects, developing, implementing auditing business process flows, ensuring accurate disclosure financial facts. Experienced leader, working across organization create compelling analysis goal influencing improved business performance. Highlights Financial system assessment implementation Business process improvement Buy sell side due diligence In-depth knowledge SAP Purchase accounting Analytical support Forecasting planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member Sell side team, responsible Financial Analytic modeling support Confidential Information Memorandum, Financial Model Due Diligence process resulting $2.3 Billion sale IMG WME Silver Lake Partners completed May 2014 Developed documentation analytics European Union, Turkey, United States Anti-Trust fillings related sale IMG WME. Provided analytic support purchase accounting, goodwill intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget Planning (MS 7.5) Experience Director Finance Projects January 2015 Current Company Name City State Responsible strategic design, implementation, integration accessibility resources enabling effective reliable data analytics business intelligence across Enterprise. Responsible deploying efficient approaches processing financial data across various teams within Finance Division. Additional responsibilities include appropriate source identification, building data extraction methods, design maintenance data reconciliations data modeling tools, well overall financial reporting analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement generation additional capacity within Finance Division. Manager Business Analytics January 2012 January 2015 Company Name City State Developed supported methods studies determine effectiveness business plans, policies procedures $1.2 Billion multinational environment. Supported, Consolidated Reported Quarterly three year rolling Financial Forecast 250+ users Worldwide. Analyzed financial information determine information constituted accurate adequate disclosure facts. Supported Business Unit requests special projects related Financial Forecasting Analysis Developed Supported forecasting methods currency exposure currency hedging activity. Maintained integrity Financial Forecasting system. Assistant Finance Director Corporate Services May 2008 January 2012 Company Name City State Assistant Finance Director Service Centers Worldwide, overseeing monthly finance activities related Corporate activity. Performed month end close, reporting analysis activities 80+ worldwide locations, $150M annual budget. Developed lease accounting policies procedures. Developed Administrated Capital Expenditure planning reporting process. SVP Financial Planning Analysis January 2003 May 2008 Company Name City State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling Risk Simulations Developed quantitative risk return models Responsible identifying pricing acquisitions private equity Responsible buy side valuation analysis Responsible due diligence Responsible projections budgets Worked Low Income Housing Historic Tax Credits. Education Bachelor Arts Economics/Geography University Of Cincinnati City State MBA Finance Bowling Green State University City State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation

FINANCE

FINANCE SUPERVISOR Summary Able adapt flexible enough help manage changing priorities maintain high standard work accuracy spite changes. Reliable resource highly valued team member within department providing assistance managers, co-workers, FPDPs, interns taking ownership responsibilities order meet deadlines team goals. Ability demonstrate develop supervisor skills work FPDPs coming program develop skills needed commercial BU roles future. Strong team player developed strong reputation earned trust respect around me. Open new different approaches, embracing new requirements incorporating work, making sure information flowing reported properly. Along quickly learning new skills adapt. Ability indentify resolve problems make sure data accurate, complete communicated properly. To contribute strong background finance drive excellence success Abbott Nutrition organization Experience Finance Supervisor 05/2012 Current Company Name City State Develop consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE S&OP) Adult business unit present senior management review. Pull analyze market share data Institutional segments Tableau system. Budget report total Institutional AP&G spend. Complete monthly analysis E&O Adult Institutional products. Supervise mange one employee within Finance Professional Development Program rotation. Develop consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE S&OP) TN business unit present senior management review. Budget report total Institutional AP&G spend. Complete monthly analysis E&O Adult Institutional products. Consolidator Therapeutic Nutrition Business Unit Develop consolidate financial plans/forecasts (including annual plans/updates, monthly S&OP, LRP's, LBE's) business unit present senior management review Develop consolidate financial package monthly business results senior management review Prepare annual plans/updates, LRP's LBE's marketing departments AP&G budgets conduct monthly meetings directors/managers/budget owners review Consolidate submit month end close financial information business unit's results, provide necessary commentary variance research Coordinate, calculate track royalty expenses Participate Sox Testing needed, 2009 completed testing Financial Reporting department Products Operating Administrator: complete month-end transfers sales margin statistics sku level Prepare Investment Package analysis balance sheet provide commentary monthly basis Monitor reconcile inter-company accounts Corporate Reconcile general ledger daily investigate address potential problems month-end close Prepare swell allowance accrual analysis Assist Daily Sales processes team requirements needed Compile submit Federal State Tax Packages Participate Sox Testing, including testing plant inventory processes procedures Senior Mutual Fund Accountant 08/2004 11/2005 Company Name City State Promoted senior level October 2005 Prepare analyze financial statements shareholder reports Prepare analyze fund expenses, expense accruals review total returns Prepare marketing products distribution shareholders Prepare regulatory filings board materials Assist management special projects Participate Mentor Program train new associates BISYS Enter mutual fund transactions trades fund daily basis Distribute fund data internal external business partners Calculate daily market value portfolio holdings net asset value Complete month-end reporting requirements Interact external bank custodians investment advisors fund administration Accounting/Finance Internship 06/2002 03/2003 Company Name City State Intern Accounting Department headquarters Westfield Bank Perform daily accounting routine, completed reconcilements, commercial loan audits budgets Systems Experience Proficiencies Microsoft Office/Outlook, Lotus Notes, SAP, HOST Analytics Tableau Software SAP HOST Analytics subject matter expert Abbott Finance organization Education Bachelor Arts Business Administration, Alliance, OH Mount Union College Bachelor Arts Business Administration, Finance Concentration, Mount Union College, Alliance, OH Professional Affiliations Bachelor Arts Business Administration, Finance Concentration, Mount Union College, Alliance, OH Skills Financial Analyst, Budget, Forecasts, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Marketing, Budgets, Finance, Financial Reporting, Month End Close, Therapeutic, Basis, Accounts With, Balance Sheet, Daily Sales, General Ledger, Inventory, Of Sales, Sales, Sales And, State Tax, Statistics, Filings, Financial Statements, Mentor, Accountant, Mutual Fund, Accounting, Audits, Commercial Loan, Daily Accounting, Lotus Notes, Microsoft Office, Ms Office, Outlook, Reconcilements, Sap, Subject Matter Expert, Tableau Software, Team Player

FINANCE

APPAREL ASSOCIATE Summary An organized, detail-oriented, conscientious self starter, able learn adapt quickly new skills, also able strategized prioritize effectively accomplish multiple tasks stay calm pressure, Skills Adaptability Strong work ethic Time management Self-confidence Handling pressure Creativity Communication Team work Motivation Cash register Typing Basic computer skills Customer Assistance Skills Cashier, Customer Assistance, Sales, Stock Experience Apparel Associate Aug 2017 Current Company Name － City State Stocking Zoning apparel housewares merchandise Recruiting Assistant Oct 2016 May 2016 Company Name － City State Sealing/Mailing letters football recruits, Making prints copies Letters and/or paperwork, Signing recruits families game day Cashier/Stocker Dec 2015 Sep 2017 Company Name － City State Assisting customers finding need, recovering sales floor keeping store clean organize shoppers better easier shopping experience. Make customer purchases and/or returns Cashier/Sales Associate May 2014 Aug 2015 Company Name － City State Assisting customers finding need, recovering sales floor keeping store clean organize shoppers better easier shopping experience. Make customer purchases and/or returns Education Training Business Adminstration 2018 South Louisiana Community College － City State Business Administration University Louisiana-Lafayette － City State 2014 Salmen High School － City State Activities Honors 21st Century Summer Camp years 2012-2014

APPAREL

BUSINESS DEVELOPMENT Career Overview Detail-oriented professional business mindset extensive operational background obtained diverse industry experience banking, loss prevention, health wellness, retail offering innovative methods efficiency meant benefit individuals levels business. Technical Skills Skills Experience Total Years Last Used Microsoft Office (Excel, Word, PP) Expert 10+ 2016 Google Analytics Intermediate 2 2016 SQL Intermediate 1 2014 Outlook Intermediate 6 2014 Accomplishments Quality Control Increased database ease use efficiency 10%. Operational Management Identified, recommended prioritized new database features, stored various SQL query statements, applications conjunction business leaders, department managers, administrative staff. Developed, implemented, tested, debugged documented various systems (ie: live chat, updated database applications, IVR automated telephone dialers). Client Interface Collaborated programmers create various forms account interfaces easy navigate, mobile friendly. Improved client relationships performance predictability shared business technical perspectives agreed expectations. Team Collaboration Weekly brainstorm increase efficiency levels business, appropriate system upgrades team best practices. Work Experience 08/2015 Current Business Development Company Name － City State Identify areas opportunity within business create solutions increase efficiency productivity (including improvement internal process increasing revenue). Strategic planning content, promotion, engagement. Monitor report website ads traffic performance. Worked clients analyze advertising needs applied appropriate solutions within organization's budget. Current project: working hand-in-hand website owner complete website overhaul. Includes, website redesign upgraded functionality, development brand new directory utilizing original database, development application framework serve accompanying mobile app website. Create update Media Kits (comprehensive one sheet). Coordinate seasonal markets (assist vendor selection, monitor payments tables, direct table placement venue, coordinate sound lighting checks). 05/2014 08/2015 Operations Manager Company Name － City State Establish maintain operational procedures systems including development in-house CRM/database via excel, sales strategy, brand development, company wide best practices broken department. Strategic budget planning measuring managing key operating metrics sales KPI's. Positively impact business effectively increasing bottom line decreasing business costs. Oversee day-to-day operations. Formulate incentive plans sales team Implement changes requested owner(s) enhance brand. 01/2014 12/2014 Systems Coordinator Company Name － City State Maintain flow information databases used including importing information, analyzing information entered system using SQL obtain data, validate users bimonthly basis ensure quality. Project Manager Live Chat, implementation Wazagua use clients, install new clients various databases, monitor legal documents sent offices. Assist creating variety new reports within main database used (CollEX) storing SQL statements. Endorse deploy various automations increase efficiency productivity evaluating systems performance. Problem solve whenever necessary troubleshooting office systems, facilitate communications departments, enforcing policy procedures set forth The Zellman Group. Support variety company needs day-to-day basis including, limited assisting departments whenever called upon, aid developing new business ideas, maintain company policy procedure manual, validating expense reports. 05/2012 01/2014 Sales Service Specialist Company Name － City State Provide sales service support customers extreme care. Refer clients appropriate partners including business, financial advisory, mortgage solutions earning #1 rank market range 20%-27% customer engagement rate weekly basis (goal 7%). Deepen relationships meeting exceeding sales goals. Assist communicating key priorities company initiatives staff members staff meetings. Mitigate risk account analysis. Successfully prevented numerous fraudulent checks entering system. Perform soft audits help prepare associates prepare quarterly reviews. Enhance brand elite level customer service – successfully raised banking center's level professional treatment/customer engagement teller line increase number quality referrals approximately 10%. Graduate TOS Development Program program banking operations Graduate Signature Series program personal career branding 09/2009 04/2012 Assistant Manager Company Name － City State Open close store, involving responsibilities security/loss prevention, cash handling. Develop daily planners generating daily gross itemized goals along hourly projected analysis business. Manage store's cash handling including, limited to, purchases, returns, voids, sales. Perform safety loss prevention audits daily basis. Developed Sales Service Leader tracker observe productivity made month-to-date year-to-date basis rolled metro-wide. Improved Key Performance Indicators around (+19% ADS, +11% IPC, +32% SPH) decreased ratio returns sales .19 .14. Facilitate proper communication levels management (corporate store) sales staff. Consistently motivate drive sales staff exceed store goals delivery performance reviews evaluations. Schedule shifts sales associates managers. Oversee hiring training new sales associates, careful intent maintaining company expectations. Lead seasonal store meetings involving educating sales staff new product revisiting reaffirming core values company. Direct merchandising marketing store, including floor moves every 2 weeks along additional seasonal changes. Education 2010 Bachelor Arts Sociology Stony Brook University － City State USA Member LEG (legislation)-Schick Resident Safety Program monitor Telefund operator Intramural sports soccer, indoor soccer, basketball Skills Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM, Advertising, Budget planning, Content Management, Contract Negotiation, Clients customer service, Pricing

BUSINESS-DEVELOPMENT

OPERATIONS AND FINANCE MANAGER Summary Communication Skills Proven ability produce formal written reports subheadings Table Contents, Executive Summary, Statement Purpose, Observations, Conclusions Recommendations. Like reading chapter textbook Possess well-developed skills interpersonal customer relations, e-mails, group presentations *Analytic Abilities Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering modifying complex reporting applications provide vital reporting functions middle, senior executive management *Professional Job Experience *Collections Supervisory Over eleven years experience Manager Collections Enforcement Branches supervising managing two branches, eleven employees, Oklahoma Turnpike Authority regarding incoming outgoing collection calls collection issues. Semi Annual performance appraisals. Performing RFP bids Third Party Collections. Pursuing insurance claims damages Turnpike Property. *Credit Business Analysis Over eleven years banking experience evaluating, administering approving loans complex financial accounting analysis. As member Loan Review Team five years I rep Senior Loan Committee, participated led reviews correspondent banks lending divisions, examining analyzing financial statements, tax returns collateral documentation. Two years banking experience working Credit Administration department. My computer skills, especially database applications, enabled manage monitor large volumes important financial data exceptions policy, adequacy loan loss reserves, compliance loan agreements adequacy collateral coverage, name few. Four years spent analyzing, administering approving direct indirect loans within retail loan approval authority. *Budget Forecasting Two years experience Federal Institution administering, evaluating reporting compliance $700 million labor budget. Reported monthly, writing person Q&A department management, Senior Management base Commander (yikes). *Self Employed Experience Operations Finance Manager 03/2014 Current Company Name City State Responsible Successful Deployment ScoopDog project. Coordinate activities manufacturing, design sales/fulfillment functions. Create maintain Facebook, Business Facebook, Kickstarter Website applications. Produce pricing studies, projections support analysis. Manage Financial, Accounting Legal advisors. Financial Analyst 06/2012 05/2013 Company Name City State Compile Year End Financial Statements. Check Writing Authority. Create inventory system office assets depreciation schedules. Balance maintain cash accounts. Interface government regulatory agencies. Labor Budget Analyst 11/2010 06/2012 Company Name City State Successfully collected, analyzed advised senior management writing, regarding compliance $700 million labor budget different divisions Tinker Air Force Base Midwest City, Okla. Report management monthly meetings answer concerns regarding trends labor costs compliance budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) provide formal written reports management including Table Contents, Footnotes, Executive Summary etc. Participate departmental budgeting process PIKEPASS Call Center. Manager Collections Enforcement 04/1999 11/2010 Company Name City State Supervised operations personnel OTA Enforcement Branch Collections Branch completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls 50% coaching employees regarding technique style negotiating collections issues incoming outgoing calls accordance OTA policy. Received resolved escalated calls daily patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) provide formal written reports management including Table Contents, Footnotes, Executive Summary etc. Standardized department policy creating training orientation presentations Microsoft PowerPoint applications. Slashed abandoned call rate 60% evaluating workflow call center, analyzing problem areas making recommendations management. Revolutionized RFP bidding process creating implementing technique assigned relative numerical values individual bids services Third Party Collection Agency. Assistant Administrator 09/1986 02/1999 Company Name City State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce monitor annual budget process Supervisor. Evaluated classified multi-million dollar Commercial Retail Loan Portfolios based analysis financial statements, tax returns collateral appraisals reported results Board Directors. Approved/Rejected installment loan requests within established loan authority. Responsible business loans retail team Served representative Loan Review Team Senior Loan Committee regarding classification commercial loans exceeding $1 Million. Analyzed processes created computer applications used replace manual operations. Successfully gathered information, articulated recommendations proven research skills using Microsoft Office (Excel, Access, Word) Provided research formal written reports management. Monitored adequacy Loan Loss Reserves, reported status monthly Board Directors. Maintained list Exceptions Policy reported status monthly Board Directors. Education Training MBA UNIVERSITY OKLAHOMA City State Master Business Administration Business Administration, Finance Business Administration, Finance BBA Bachelor Business Administration Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee Quarter

FINANCE

DIRECTOR OF INFORMATION TECHNOLOGY Summary IT Director/Manager extensive experience network operations, leveraging expertise organization growth problem solving. Driven, professional detailed-oriented proven ability plan, design implement technical systems, improve process flow administer departmental budgets. Highlights Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 2012 Exchange Server 2007 2010 Apple; Mac OSX iOS BB10 OS, Android LAN, VPN, WAN IP networking Citrix remote terminal services, LogMeIn, Team Viewer, Skype business. Experience SQL, SaaS Hyper-V Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS FTP San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis Experience January 1996 January 2016 Company Name City State Director Information Technology Directed managed entire IT operations commercial real estate investment company 15 locations throughout U.S. Forecasted planned network information processing communication needs entire company. Provided senior level leadership IT security risk management concerns. Being proactive ensure continued functionality stable, reliable, secure IT environment, including focus current anticipated cybersecurity threats risk. Ensured technology compliance SOX, PCI, IT general regulatory controls. Established, documented administered IT operational policies procedures control systems integrity risks. Created analyzed annual IT operational capital budgets 5-year plans. Efficiently used monies allocated within budgets. Inspected 3rd party contracts, evaluated negotiated proposals software hardware services. Project leader developing, planning instituting disaster recovery business continuity. Provided redundancy network components system failovers. Redundant communication internet lines using BGP failover. Ensured consistency existing applications creating, maintaining, testing enforcing standards/procedures implementing software rollouts. Used document imaging system record retention. Maintained upgraded Audio/Video conference rooms. Installed office security: Card key camera systems. Hired managed system administrators supervised outside consultants. Originally hired IT Manager promoted Director 2002. January 1995 January 1996 Company Name City State Manager Information Technologies Provided network administration, PC network trouble shooting, file server configuration, backup systems configuration, network switch management. Maintained Lotus Notes Domino Mail Server, operating system application software upgrading, anti-virus firewall management, hardware configuration troubleshooting, application maintenance administration. January 1992 January 1995 Company Name City State Sole IT person Manager Information Services Recruited relocate Chicago run accounting operations system. Began LINC Accounting Operations Manager eventually became Network Manager. Maintained UNIX Novell servers. January 1991 January 1992 Company Name City State Customer Service Representative Recruited Software Company relocate Wellesley, MA. Provided technical support customers. Education Baruch College City State Accounting BS Accounting Skills Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server

INFORMATION-TECHNOLOGY

FINANCE ASSISTANT Professional Summary Customer Service Rep/Administrative Assistant 6 years experience sensitive corporate environment. Outgoing detail-oriented, Proficient building maintaining personal professional relationships. Associate's Degree English. Experience Finance Assistant 09/2016 08/2017 Company Name City State Responsible overseeing organizing customer files. Maintained confidential customer company information. Established strong relationships accounting, sales, managers. Packaged customer contracts required documents go different lenders financing. Maintained strong relationships lender representatives. CSR 04/2016 09/2016 Company Name City State Responsible making sure applicant verified met requirements approved loan, information applications correct. Made bank deposits daily. Maintained adequate cash supply cash drawers multiple checkout stations. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Accurately logged daily activity customers due, due. Title Clerk 10/2015 02/2016 Company Name City State Processed car deals, verified costs including reconditioning equipment add-ons. Managed information regarding motor vehicle registration including legal state-required documents. Responsible preparing tax, title documents payoff checks new vehicles trade-ins. Posted vehicle sales purchases. Cut checks vehicle purchases auction dealers customer referrals. Created spreadsheets log vehicle purchases. ​Processed aftermarket vehicle add ons. Cashier/Receptionist 07/2014 08/2017 Company Name City State Managed receptionist area, including greeting visitors responding busy multi-line telephone in-person requests information. Maintained front desk reception area neat organized fashion. Constant entering data database maintaining duties. Receiving money, receipting, customer service basic secretarial duties. Cashier/CSR 11/2010 04/2014 Company Name City State Effectively completed procedures involving receiving, marking, checking merchandise.Issued receipts, refunds, credits, changed due customers.Assisted Managers day-to-day running store line Corporate Sales procedures. Skills Accounting, administrative, ADP, automobiles, Balance, cash deposits, cash handling, clerical, Closing, draw, financing, financial, funds, inventory, legal, legal documents, Logging, managing, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Word, NSF, processing payments, printer, purchasing, reading, repairs, retail, sales, sales reports, spreadsheet, tax, telephone, telephones, year-end Education Associate Arts English Spring 2014 South Suburban College

FINANCE

STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader Healthy Cuisine Passionate Food Service. Star 4 Diamond Resorts Hotels Spa Country Club Customer Service Team Educator Multi Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development recipe analysis improved health results long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection build foundations healthy lifestyle 1 7 Image Options. Professional Experience April 2014 Current Store Chef Duties including menu development one one consultation customer designing menus, well work scheduling, complete budget bistro food outlet. On campus Catering. Successful menu development execution clientele, resulting 20% business increase 6 month prior emphasis light fare highlighting locally grown ingredients regional flavors. Implement staff training program, including task competency indexing increased labor efficiency, flavor development cooking techniques food presentation concepts. Inventory handling, management rotation accordance HACCP, food cost controls food quality standards. July 2013 January 2014 Company Name Executive Chef Delivers strong operational performance executing Sodexo regulatory agency standards programs, continually monitoring operations, completing assessments necessary action plans provide optimal food quality meal service. Drives customer satisfaction, maintains client relationships rounding. Ensures compliance food safety, sanitation, overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding manages performance department include Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control food safety sanitation. Manages controls resources materials ensure quality, adequacy supply cost control within budgetary guidelines. Responsible managing process purchasing, receiving, scheduling, inventory control managing food production activities compliance Sodexo food production systems. Assist menu planning, pre-costing post-costing. May 2005 January 2013 Company Name City State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education kitchen staff lining events, live cooking demonstrations. Pairing events upscale private catering functions Doctor Executive broad Culinary nutrition consultant health improvement results Patient staff. Successful design implementation menu, promotes conscious cuisine standards, culinary. Help development nutritional standards food outlets. High positive guest feedback surveys 65% sales increase 5-year period. Implemented purchasing protocol procedures, resulting securing competitive pricing purveyors. Aggressively fought waste promoted cross-utilization consistently maintain food cost budget 27% 1 2.5 percentage points. Positive write-ups Kindred Magazine Tucson newspapers Outstanding, clean kitchen outlets by, Arizona health department. Development, enforcement Standards Procedures Handbook service production, resulting consistent standard task execution team members 20% reduction labor costs 5-year period since implementing program. Budget development financial benchmarking experience contingency planning preventing business profit loss, daily metrics analysis financial team, including revenue-labor cost guest satisfaction management. November 2001 April 2005 Company Name City State Executive Sous Chef Successful assist direction $1.5 million renovation dining facilities kitchens, including four restaurant, Culinary Learning Center, bistro, retail space stations buffet. Budget development forecasting focus lean management staff cross training shifting manpower across Food Beverage areas according business requirements. Education 1991 Sullivan College National Center Hospitality City State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation National Restaurant Association Certification Serve Safe Certification Interests Chefs Collaborative Member Alumni Association Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association Sullivan University Spotlight Gourmet Magazine 1996) Traveler top ten Spas (1997) Miraval Resort 1997) Bon Appetit Best year (1997) Food Wine 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training

CHEF

SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Accomplished Manager extensive experience front-of-house back-of-house operations. Proven ability cut costs decrease staff turnover. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth challenging others beyond work, but, bring creativity, ownership pride work do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision training Sound judgment Computer-savvy Calm pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 Jan 2016 Company Name － City State Program Manager drove finalized major project initiative consisting migrating 13,000 Exchange On-Premise mail users/accounts cloud based services (Office 365) Program Manager responsible implementation management systems allow Asset/Lease Reporting, Enterprise Backup, Patch Management Application Distribution 10,000 PC's globally utilizing cloud based solutions. IT Lead role stakeholder reducing global Data Center Footprint Twenty-Three Two Data Centers North America One Communications Hub global Region Long term expertise Deployment Management Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory Federated Services) SQL System Center Management/Deployment products. Well versed Disaster Recovery utilizing multiple Data Centers Storage Arrays. Managed team [number] professionals.Reduced controlled expenses [actions].Defined strategy business plan [business area].Directed strategic initiatives achieve [organizational objective]. Senior Information Systems Professional Jan 1996 Jan 1999 Company Name － City State Developed long short-term technology Server Storage plans, formulated policies procedures, provided technology presentations diverse groups internal customers. Worked closely Washington State Agencies regards sharing healthcare data trusted networks Supervised team technicians deployment support network technology infrastructure. Significant design execution Directory based services, related servers business systems Designed monitored server storage systems, implemented fault tolerance redundancy. Network Support Engineer Jan 1995 Jan 1996 Company Name － City State Provided support NT, Netware, Macintosh, Cisco, 3Com, Bay networks. Clients included mid-size large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, troubleshooting multiple platforms infrastructures. Oversaw network systems, implemented firewall network security functions. Senior Technician Jan 1993 Jan 1995 Company Name － City End line hardware software support. Responsible troubleshooting, identifying, resolving end user hardware application issues. Trained provided technical direction junior technicians. Education Bachelor Science Industrial Technology East Carolina University － City State USA Industrial TechnologyCoursework [Course Name] Associate Arts Business University Phoenix/WIU BusinessCoursework Business Administration Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred Institute Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades

INFORMATION-TECHNOLOGY

SALES ASSOCIATE Summary Customer service oriented associate two years' worth experience working public, 1 year's worth money-handling experience. Core competencies include customer rapport, ability maintain positive attitude, subtle persuasiveness relating customer. Passionate self motivated, drive achieve excellence inside well outside workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive fast-paced environment Experience 03/2016 Current Sales Associate Company Name － City State Received processed cash credit payments purchases well payments Dillard's credit card. Opened lines credit. Opened closed counter, including counting cash, opening closing cash registers creating staff assignments. Worked team member provide highest level service customers. Made courtesy calls existing customers upcoming event information debuting new merchandise. 11/2015 02/2016 Receptionist Company Name － City State Conduct outgoing phone calls collect members' billing information process payments. Operate Microsoft Lync answer, screen, forward calls, providing information, taking messages, scheduling appointments. Resolve customer complaints redirect appropriate management. 02/2015 11/2015 Service Representative Company Name － City State Compile information new accounts, enter account information computers, file related forms documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls appropriate associates. Understand implement company policies well explain policies customers straight forward professional manner. Operate register process cash/credit transactions; opened closed registers. Collect referrals inform members membership promotions discounts deals. Skills Excellence experience customer service, eager fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate Arts General Business Mesa Community College － City State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City State

FITNESS

DIRECTOR OF PUBLIC RELATIONS Executive Profile Centene MARCOM resources Development, promotion personnel across Centene Health Plans implementation statewide initiatives Specialty Companies various organizations Design Printing Oversight: Design, Community Relations Expertise, review revise collateral materials including outreach event management, various organizations audiences, healthcare education programming ensure appropriateness content, implementation various organizations readability translation Represented organizations public Artwork Management served point contact Collateral design using Adobe Suite Developed relationships area work external graphic design/print businesses support community vendors events, educational programs fund- Budget Oversight Compliance raisers Promotional Products Management Resourceful team member excels Research Management building trustful relationships Business plan development members, colleagues, external Compose news releases, fact sheets, organizations, key audiences letters variety audiences, including Healthcare background registered key influencers nurse experience SNF, assisted Social Media Planning living, adult day programs Implementation using Centene guidelines E-newsletter design/distribution MBA DANIEL WEBSTER COLLEGE Organizational Management Nashua, NH Core Accomplishments Member: Business Networking International (BNI), Rotary International, Chambers Commerce Business Associations Courses: Corporate Compliance Ethics, Customer Relations, Basic Communication Conflict Management Skills, Confidentiality HIPPA Emergency Preparedness, Crisis Management, Maximize Customer Service Initiate Quality Improvements Professional Experience 01/2003 01/2008 Company Name － City State Director Public Relations "Success Stories" individuals benefiting LifeShare programs ─ used business development posted social media; collaborate LifeShare office key partners meet marketing needs; oversight marketing department conference budgets; promote exchange information across states; prepare, coordinate, schedule tasks deadlines accomplish long short-term strategic objectives. DANIEL WEBSTER COLLEGE, Nashua, NH Director Public Relations, 2003−2008 College spokesperson liaison media; ensured major publications communications properly supported strategic efforts essential augmenting college's competitive position long-term strength. 01/2000 01/2003 Company Name － City State Director Communications Partnered internal clients implement solutions significantly improve communication strategies messages; planned managed communication vehicles promote drive organization's priorities. 01/1996 01/2000 Company Name － City State Director Public Relations Publications Directed developed alumni magazine, annual report, newsletters, invitations, fund raising, marketing materials, course descriptions, print collateral; creatively pro-actively sought ways celebrate school programs achievements community members using communication channels; developed successful relationships provided related content external media/press. 01/1990 01/1997 Company Name － City State Journalist Reported political community news four towns two school boards; developed wrote stories "Lifestyle" section; wrote 1,200 by-lined articles thoroughly cover issues, events, activities towns; recognized NH Press Association writing. 01/2008 01/2010 Company Name － City State Administrator PROFESSIONAL Managed oversaw 24-hour operations; conducted program regulatory 01/2011 01/2014 Company Name － City State Registered Nurse Provided marketing solutions B2B sales organization, including sales management, marketing, presentations, social media. Worked individuals levels organizations developing brand offering solutions challenges promotional products campaigns. 2006-2008 Oversaw day-to-day operations, including staff supervision, communication referral sources, intakes, required documentation; health assessments, medication administration, continuous health wellness observations. OTHER Volunteer: American Red Cross, Easter Seals NH Education TEMPLE UNIVERSITY － City State US BA Journalism BA TEMPLE UNIVERSITY Journalism Philadelphia, PA FITCHBURG STATE COLLEGE － City State US BS Nursing BS FITCHBURG STATE COLLEGE Nursing Fitchburg, MA Accreditation Public Relations MARKETING AND LIFESHARE/CENTENE, Manchester, NH Marketing, 2014 −present COMMUNICATIONS Provide communications marketing solutions meet annual strategic goals. Certifications RN Registered Nurse American Red Cross 2006-2008 Affiliations Press Association writing Presentations marketing, presentations, social media Skills Marketing, Public Relations, Business Development, Solutions, Budgets, Exchange, Liaison, Marketing Department, Operations, B2b, B2b Sales, Including Sales, Promotional, Sales, Sales Management, Sales Organization, Securities, Clients, American Red Cross, Documentation, Health And Wellness, Red Cross, Registered Nurse, And Marketing, Budget, Business Plan, Community Relations, Conflict Management, Crisis Management, Customer Relations, Customer Service, Educational Programs, Emergency Preparedness, Fact, Fact Erp, Graphic Design, Healthcare, Hippa, Marcom, Mba, Media Planning, Networking, Printing, Product Management, Receptionist, Retail Sales, Rn

PUBLIC-RELATIONS

CUSTOMER SERVICE REPRESENTACTIVE Summary Energetic Customer Service Associate strong time management skills thrives fast-paced, dynamic environment. Dedicated Customer Service Representative provides exceptional customer service active listening problem solving. Call Center Representative expertise providing customer support high call volume environments. Exceptional computer aptitude telephone etiquette. Hands-on Customer Service Manager effective motivating others reach optimum potential. Highlights MS Office proficient At-home daycare professional Emotionally supportive Self-sufficient confident Positive optimistic People-oriented Creative problem solver Exceptional communication skills Quick learner Strong client relations Credit card processing Multi-line phone talent Accomplishments Exceeded company goal personal goals. excellent average handle time outstanding Customer satisfaction reports. Received numerous compliments members. Experience Customer Service Representactive 08/2014 Current Company Name City State Processed applications, payments, corrections, endorsements cancellations. Submitted up-to-date activity production logs agency management review. Presented clearly explained insurance policy options clients based needs goals. Called 20-30 lapsed customers day inquire continuing needs. Handled escalated calls. Researched cases, pay phone, handled vendor return unit calls also took Supervisor calls. Became researcher/Supervisor within 3 months start date. Office Manager/ Fitness Instructor 04/2013 08/2014 Company Name City State Recruited average 7 new participants month. Explained exercise modifications contraindicated movements participants history injury. Cultivated positive relationships participants interacting group fitness classes. Greeted members professional friendly manner. Developed safe effective exercise programs members. Explained class objectives rules. Customer Service Associate 01/2013 04/2013 Company Name City State Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 30 calls queue per minute. Acted professionally patiently addressing negative customer feedback. Customer Service Associate 08/2012 01/2013 Company Name City State Assessed clients' financial situations develop strategic financial planning solutions. Daycare Assistant/ Office Manager 04/2010 08/2012 Company Name City State Promoted good behavior using positive reinforcement method. Promoted language development skills reading storytelling. Assisted lead teacher snack time, arts crafts putting children naps. Relieved head teacher toddler teacher. Dressed children changed diapers. Communicated regularly parents daily activities behaviors. Offered parents detailed daily reports outlined child's day. Maintained daily records children's individual activities, behaviors, meals naps. Maintaineda child-friendly environment allowing frequent access outdoor activities. Sparked imagination helping children discover new things day. Sparked imagination helping children discover new things day. Customer Service Rep 01/2009 04/2010 Company Name City State Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 25 calls queue per minute. Addressed resolved customer product complaints empathetically professionally. Defused volatile customer situations calmly courteously. Accurately documented, researched resolved customer service issues. Mastery customer service management systems databases. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Identified chronic customer issues creating maintaining customer complaint log. Referred unresolved customer grievances designated departments investigation. Managed high call volume tact professionalism. Acted professionally patiently addressing negative customer feedback. Education Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City State Bachelor Science Skills Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone

FITNESS

SUPERVISOR, ACCOUNTANT Professional Summary Motivated sales professional 10+ years sales representative experience. Customer service sales expert. Qualified 10 plus years fast-paced customer service call center environments. Warehouse Worker 1 year. Machine Operator 5 years experience reviewing work orders running several different machines simultaneously 5S environment. Experience warehouse pick/pack fulfillment distribution environment. Machine Operator positive attitude commitment safety, quality, customer service lean manufacturing. Skilled exceeding sales goals company expectations expanding client base maintaining high standards customer service. Year Experience running Aftermarket Radiator Company duties included bookkeeping, working excel, supervising sales team make quality sales business keeping inventory parts. Very outgoing, friendly, hard worker works well others positive attitude. Core Qualifications Initiative work independently Customer service Quality inspection Team building Excel spreadsheet Strong initiative Energetic work attitude Outstanding customer service Active listening skills Strong communication skills Call center experience Strong organizational skills Strong Organizational Skills Telecommunication skills Proper phone etiquette Opening/closing procedures Knowledgeable quality Excellent communication skills control standards Strong interpersonal skills Experience 01/2002 Supervisor, Accountant Company Name － City State Supervised trained sales team. Kept track product inventory. Filed documents business. Managed incoming outgoing calls. Scheduled confirmed appointments. Communicated business customers via phone email. Organized inventory parts. Quality controlled phone calls. Created excel spreadsheets inventory. Organized weekly sales reports sales department track product success. Trained new employees. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Generated sales inventory reports Excel. Guaranteed positive customer experiences resolved all. Assisted customers store product complaints. Accurately logged daily shipping receiving orders. Executed outbound calls existing customer base increase sales. Generated leads new sales telephone email contact customers. Processed merchandise returns exchanges. 01/2002 Customer Service Rep Company Name － City State Consistently recognized management providing superior customer service. Created repeat business developing long-term relationships regular customers. Participated various incentive programs contests designed support achievement production goals. Recognized top sales generator, increasing sales levels. Took daily inbound calls key-entered orders, faxes, customers. Consistently met exceeded department expectations productivity accuracy levels. Regularly sought opportunities sell add additional products. Provided accurate appropriate information response customer inquiries. Developed effective relationships call center departments clear communication. Built customer loyalty placing follow-up calls customers. General Helper Machine Operator Warehouse State Produced 100% quality products Shipped quality products Stored filed company records Consistently generated additional revenue skilled sales techniques. Maintained accurate accounts including cash, inventory, prepaid debit transactions. Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions order Trained new New Operators safe efficient handling machines. Used operational knowledge systems, parts components solve problems arose assembly. Packed products guarantee orders shipped on-time. Packed assembled many different company products Supervised trained sales team meet company goals Answered customer calls Cold called customers offer additional products services Contacted business offered new services business Ran Hero Automotive everyday business operations included paying bills, buying supplies, ordering products,answering calls, filing, paying bills Ran several different machines. Changed equipment new product. Helped achieve company goals supporting production workers. Inspected finished products quality adherence customer specifications. Monitored adjusted production processes equipment quality productivity. Adhered applicable regulations, policies procedures health, safety environmental compliance. Calibrated adjusted equipment ensure quality production using tools calipers, micrometers, height gauges, protractors ring gauges. Started shut processing equipment. Troubleshooted problems equipment, devices products. Operated shipping system efficiently accurately. Oversaw warehousing storage practices housekeeping. Unloaded product pallets ship out. Packaged shipped product out. Removed empty pallets pallet jack. Banded, wrapped, packaged cleaned equipment. Assembled components hand. Locked tagged machinery clean fix. Worked several different machines. Created load tickets shipping. Lubricated wiped machines, tools workplace maintain safety cleanliness. Completed entered quality records, scrap reports machine logs timely manner. Reviewed verified work compliance sales orders customer requirements. Retrieved correct materials product inventory perform various fabrication duties. Determine materials, tools equipment needed product orders. Education 1997 High School Diploma Scribner -Snyder Scribner Ne Dodge Accomplishments Operated computers programmed accounting software record, store, analyze information. Skills Automotive, business operations, calipers, Call center, closing, Strong interpersonal skills, Excellent communication, Strong communication skills, credit, clients, customer service, Customer service, debit, e-mail, email, environmental compliance, faxes, fax, filing, inspection, inventory, Team building, listening, machinery, materials, micrometers, excel spreadsheets, Excel, mail, Strong Organizational Skills, pallet jack, policies, processes, Quality, receiving, safety, sales, sales reports, shipping, spreadsheet, Telecommunication, telephone, phone, phone etiquette, warehousing

ACCOUNTANT

CUSTOMER SUCCESS ADVOCATE Professional Profile Operate register efficiently effectively. Keep receiving area organized; maintain cleanliness area. Assist customers requests able help customers questions electronics. *Ability work customers employees variety culturally diverse backgrounds. *Ability analyze problems/situations make well-reasoned decisions. *Communicate customers clearly efficiently person via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge Linux Operating system multiple distributions (including: Ubuntu, Linux Mint, CentOS Redhat) Proficient use Macintosh Operating Systems Proficient navigating editing registry files Extensive knowledge using supporting Microsoft Office Suite 2003, 2007, 2010, 2011 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project more) Extensive knowledge instant messaging clients, as: Microsoft Lync, Skype Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use video-chat software, as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using supporting e-mail clients Outlook, Gmail, Mac mail, etc. Extensive use Google Apps Extensive use virus protection virus removal software Extensive knowledge PC components peripherals. Extensive knowledge building, upgrading troubleshooting PC's Proficient mounting configuring televisions, audio equipment security systems. Introductory knowledge multiple coding/ programming languages as: Python, PHP, Javascript HTML. Extensive knowledge recovering failing operating systems data within corrupted machines Strong knowledge RAID storage configurations Proficient using mobile devices email, Lync tasks required Experience Customer Success Advocate November 2015 Current Company Name Ability support multiple customers via live chat simultaneously. Monitor chat ticket queue. Escalation tickets/chats tier II support team needed. Technology Support Specialist June 2013 November 2013 Company Name － City State Oversee classroom operations; assist classroom projectors computers. Install, maintain upgrade computer hardware, peripherals software Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, person troubleshoot find solutions problems computer hardware, software, equipment computer issues. Install, upgrade, maintain configure anti-virus applications Faculty, staff students maintain full virus protection. Be constant support classrooms Faculty computer, projector network problems. Also continuous resource general technical questions. Modify existing television computer equipment adapt special needs. Work directly Faculty, students staff support distance education. Provide strong input requirements classroom computer lab equipment. Assist maintaining creating new documentation processes used across state computer labs, classrooms user machines. Determine required hardware upgrades make recommendations based user's needs. Coordinate NAU ITS department academic computing, network infrastructure support, Faculty support units client applications distance education. Identify assist investigating issues circumstances provide recommendations alternatives difficult situations/question problems involving staff. Maintain create documentation processes used statewide campuses computer labs users. Proficient using program "Ghost" install images lab user machines Monitor NAU's Task Management Environment work team solve close tickets made. Assisted North Valley building move. Mounted/installed 25 projectors, set offices Faculty Staff. Also connected lab workstations classrooms. Proficient use Active Directory, Diamond PostGhost Database. Ability work people culturally diverse backgrounds. Ability effectively prioritize, use good judgment, make effective use time. Demonstrated initiative productivity working independently. Familiarity TCP/IP networking, routing, network services. Install Technician January 2012 June 2012 State Installation television, audio security equipment. Working audio, video network wiring/cabling. Responsibly mounting televisions, speakers/ sound bars, well TV/audio receivers. Required set wired/ wireless networking equipment properly run cables throughout office/home. Hardline merchandiser Electronics Associate June 2013 November 2013 Company Name － City State Education High School Diploma 2014 Sandra Day O'Connor High School － City State Bachelor Science Computer Information Technology 2017 Northern Arizona University － City State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista

ADVOCATE

KINDERGARTEN TEACHER Summary Dedicated educator committed creating classroom atmosphere stimulating, encouraging supportive students. Skilled ESL Instructor uses effective efficient methods teaching, focusing individual needs student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques classroom management/procedures Certified ESL Instructor Proficiency differentiated insdtruction Co-teaching experience kindergarten Experienced Smart Board Proficient MS Word, PowerPoint, Excel Experience 09/2013 Current Kindergarten Teacher Company Name － City State Implemented Daily 5 Language Arts Daily 3 Math Multi-Tier System Supports(MTSS) Proficient Dibel TRC assessments Differentiated tasks/activities Collaborating Member Schedule Committee SPEC/LRE Co-Teach LBs1 Language Arts Math 09/2007 09/2013 First Grade Teacher Company Name － City State Collaborated colleagues developing new classroom projects monthly themes. Encouraged children understanding others. Promoted good behaviors using positive reinforcement method. 09/1999 09/2007 Third Grade Teacher Company Name － City State Created implemented developmentally-appropriate curriculum addressed learning styles. Distributed quarterly educational assessments, similar report cards, parent. Local School Council Teacher Representative Education 2015 ELL Endorsement North Park University － City Endorsement 2002 M.A Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach LBs1 inclusion ELL students, Differentiated Instruction, Excellent student parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel

TEACHER

PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst experience military corporate working environments, dedicated maximizing assets process improvement methods constant innovation. Core Qualifications Former member United States Air Force, served 8 years Excellent time management Teaching, inspiring counseling Experience working special military computer programs Reliable dependable Very personable team player Outstanding Motivator Achievements Material Development Created continuity system new program managers create continuous uninterrupted work environment Process Improvement Developed flawless deployment system resulted personnel equipment deployment zero discrepancies 5 yr period. Research: Performed research analysis Air Force level Project Manager Training: Delivered training implemented new system tracking completion Completed training on-time under-budget. Professional Experience Program Manager/Business Analyst May 2010 October 2014 Company Name City State Served Program Manager/Program Analyst deployment related activities operation 300 employees. Responsible managing alignment personnel specific Unit Type Codes (UTC) associated Air Expeditionary Force (AEF) rotations. Adviser significant problem areas provided guidance resolve personnel, equipment training problems. Compiled extracted data reports inclusion monthly status report briefings. Assured high level expertise standardization evaluation qualification process deployment systems diligent training deploying military civilian members. Provided accurate information reports accomplish administrative analytical work maintenance automated official property book record backup files. Project lead employer Air Force level deployment inspections execute assigned missions, exercises, contingencies operations. Evaluated information multiple agencies develop understanding business requests needs translated application operational requirements. Researched, evaluated prepared long-range short-range business plans collaboration multiple agencies ensure personnel equipment constant movement. Worked personnel obtain requirements interviews, document analysis, business process descriptions, workflow analysis use. Fitness Center Director November 2009 May 2010 Company Name City State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace 45K. Supervised fitness employees, wrote appraisals maintained training records employees. As top supervisor selected served Project Lead U.S. Armed Services Team Military International Olympics Served Contract Officer Representative (COR) agency contracts provided necessary equipment, materials, furniture services. Contract Officer Representative equipment needs six fitness centers; include family fitness rooms, youth training programs specialty fitness classes. Established fitness plans training, fitness classes, incentive programs, special events. Assisted oversight fitness contracts ensured payments made accordance contract Air Force guidance. Knowledgeable exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, injury prevention. Training Manager, Staff Sergeant October 2004 September 2008 Company Name City State Reviewed training circulars, master training schedules, inspections test results determine necessary unit individual training. Assisted designing, developing, evaluating, revising, selecting training programs, training material (written training guides pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), training aids professional development delivery training support. Used advanced technology programs create, develop, facilitate training functions (i.e., automated tracking system, tracking student certification/re-certification status, maintaining information, researching outside sources training support material, etc.) developed implemented testing procedures required certifications. Provided instructional support education training programs, emphasis development implementation educational component Prevention Management failures. Planned, promoted, developed educational programs designs program analyzing need personnel, facilities, supplies, materials. Developed new revised training materials formal/informal courses. Evaluated analyzed effectiveness training programs. Education Training Bachelor Science Management Dec 2015 Park University City State BS Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel).

FITNESS

HR SPECIALIST (INFORMATION SYSTEMS) Experience 02/2013 12/2014 Company Name － City State HR Specialist (Information Systems) Permanent/FT Supervisor: Iris Murray (910-432-2392) Served Fort Bragg Installation Civilian Personnel Information Systems Manager full responsibility establishing implementing automated personnel policy, providing advisory services, resolving HR automation user issues. This included system access control, HR automation training administration instruction, HR automation system software functionality interface issues, hardware troubleshooting, installation maintenance, regulatory procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, maintained organizational SharePoint infrastructure. Designed customized web-based management tools improve organizational efficiency, communication, archiving capabilities. Served Webmaster Fort Bragg Civilian Personnel Advisory Center (CPAC) internet intranet products responsibility ensuring release compliance, proper website structure architecture, ease use, esthetic appeal. Wrote detailed technical plans maintain organizational functionality occurrence service interruptions due software incompatibility issues resulting Network Enterprise Center compliance demands newly implemented network configurations. Managed storage capabilities built detailed archival system maintain organization's historic documents. Analyzed organizational automation training needs constructed detailed training plans. Coordinated training registrations internal external customer base. Constructed customized slides literature meet training needs. Delivered short-term extended training sessions HR automation program functionality, troubleshooting, capabilities. Performed onsite phone-based troubleshooting HR automation programs. Assisted users identifying likely causes functionality problems employed non-standard standardized troubleshooting solve user issues. Managed user account requests Fort Bragg users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. 08/2012 02/2013 Company Name － City State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served senior HR Specialist leading four-person team accomplishment recruitment placement work. Responsible analyzing workforce capabilities equitably distributing workload best utilize organizational resources. Set tracked suspenses deadlines assigned work. Set workload milestones regularly monitored whether team meeting goals projected adjusted approach accordingly meet production requirements. Assigned tracked pre-work ensure analytical accuracy strategic recruitment discussion job analysis phases. Reviewed RPA coding remarks prior submission processing. Continually analyzed work practices processes gather data streamlining process change proposals. Managed user account requests Pine Bluff Arsenal users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation. Performed workforce needs assessments determine overall intellectual resources, skill level training needs junior HR Specialists HR Assistants. Advised HR Officer learning progression, areas needed improvement, recommendations training junior HR workforce. Constructed training materials performed workforce development training organization. Conducted reviews quality control assessments vacancy announcements team prior publishing use resulting observations construct developmental training. Designed conducted on-site training HR processes automation workforce 1,200 employees. Assessed existing HR training programs determined need adjustment, replacement, maintenance based employee feedback productivity measures. Constructed new training materials delivered organizationally standardized training. Performed strategic recruitment discussions determine proper position classification, area consideration, overall recruitment plan. Conducted detailed job analysis concert hiring managers subject matter experts. Built edited vacancies, assessments, vacancy announcements (Delegated Examining Unit Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised post Command group directorate level managers difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, procedural research, analysis, synthesis human resources related laws, policies, regulatory guidance order write proposals address complex staffing solutions, production focus, HR process improvement. Analyzed organizational composition provide position management classification support assigned organizations General Schedule (GS) Wage Grade (WG) pay schedules. Advised managers position classification process use various classification references automated tools. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Performed FLSA determinations. Researched analyzed classification regulations, handbooks, references, regulatory guidance. Analyzed position description data write position evaluations. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance. Conducted PPP file match audits. Continually monitored program maintain operational procedural consistency, determine need process improvements, ensure registrants receiving proper service assistance. 08/2011 08/2012 Company Name － City State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation Managed organization-wide HR automation account establishment end-dating. Advised managers employees system functionality limitations. Specialized use Business Objects Applications program provide Defense Civilian Personnel Data System (DCPDS)-based reports statistical analysis post command group servicing CPAC. Supervised roll new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance instructions assist resolution personnel system user issues informs users upcoming automation changes outages. Gathered analyzed user experience data determine need system adjustment, replacement, maintenance based employee feedback productivity measures. Served Pine Bluff Arsenal USA Staffing Super User responsible implementing Regional changes, keeping workforce informed functionality issues, attending bi-weekly Regional meetings stay abreast automation developments, maintaining user customer accounts, building custom notification letters, troubleshooting, answering questions related system functions, usage, regulatory guidance. Created manipulated automated databases using Microsoft Excel Microsoft Access. Used varying databases, universes, data elements construct complex Business Objects Applications reports. Utilized reports retrieve employee statistical profile information analysis interrogatory requests. Provided guidance merit system principles, prohibited personnel practices, HR regulations, development use valid selection criteria processes. Advised management recruitment strategies, sources, appointment authorities, special programs. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Analyzed applied classification standards, SOP's, laws, regulatory guidance conduct classification FLSA determinations variety position including Wage Schedule General Schedule non-supervisory, supervisory, wage grade, wage leader, wage supervisor positions. Analyzed position description data wrote position evaluations. Researched analyzed relevant federal regulations guidance determine legality options. Crafted suggestions recruitment strategies presentation post command. Presented monthly HR-related training diverse workforce consisting 1,200 employees. Served peer-to-peer trainer reviewer HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, use HR automation programs. Coded personnel actions IAW Guide Processing Personnel actions applicable regulatory guidance. Reviewed analyzed personnel actions prior submission reconcile errors discrepancies. Analyzed quality control RPA data Open Goodness Data reports double check incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, produced merit promotion DEU referral lists. Analyzed, interpreted applied recruitment placement regulatory guidance, laws, policies. Assisted customers federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services staff managers resolve staffing, classification, pay, action processing, related personnel issues. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance Education Miller-Motte College － City State US Associate Microcomputer Applications Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce Capella University Minneapolis － City State US Master's Human Services Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude Accomplishments Major: Human Services Honors: Cum Laude Military Experience 08/2012 02/2013 Company Name Specialist Department Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served Fort Bragg Installation Civilian Personnel Information Systems Manager full responsibility establishing implementing automated personnel policy, providing advisory services, resolving HR automation user issues. This included system access control, HR automation training administration instruction, HR automation system software functionality interface issues, hardware troubleshooting, installation maintenance, regulatory procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, maintained organizational SharePoint infrastructure. Designed customized web-based management tools improve organizational efficiency, communication, archiving capabilities. Served Webmaster Fort Bragg Civilian Personnel Advisory Center (CPAC) internet intranet products responsibility ensuring release compliance, proper website structure architecture, ease use, esthetic appeal. Wrote detailed technical plans maintain organizational functionality occurrence service interruptions due software incompatibility issues resulting Network Enterprise Center compliance demands newly implemented network configurations. Managed storage capabilities built detailed archival system maintain organization's historic documents. Analyzed organizational automation training needs constructed detailed training plans. Coordinated training registrations internal external customer base. Constructed customized slides literature meet training needs. Delivered short-term extended training sessions HR automation program functionality, troubleshooting, capabilities. Performed onsite phone-based troubleshooting HR automation programs. Assisted users identifying likely causes functionality problems employed non-standard standardized troubleshooting solve user issues. Managed user account requests Fort Bragg users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. HR Specialist (Recruitment Placement/Info Systems) GS-0201-12 08/2012 02/2013 Department Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served senior HR Specialist leading four-person team accomplishment recruitment placement work. Responsible analyzing workforce capabilities equitably distributing workload best utilize organizational resources. Set tracked suspenses deadlines assigned work. Set workload milestones regularly monitored whether team meeting goals projected adjusted approach accordingly meet production requirements. Assigned tracked pre-work ensure analytical accuracy strategic recruitment discussion job analysis phases. Reviewed RPA coding remarks prior submission processing. Continually analyzed work practices processes gather data streamlining process change proposals. Managed user account requests Pine Bluff Arsenal users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation. Performed workforce needs assessments determine overall intellectual resources, skill level training needs junior HR Specialists HR Assistants. Advised HR Officer learning progression, areas needed improvement, recommendations training junior HR workforce. Constructed training materials performed workforce development training organization. Conducted reviews quality control assessments vacancy announcements team prior publishing use resulting observations construct developmental training. Designed conducted on-site training HR processes automation workforce 1,200 employees. Assessed existing HR training programs determined need adjustment, replacement, maintenance based employee feedback productivity measures. Constructed new training materials delivered organizationally standardized training. Performed strategic recruitment discussions determine proper position classification, area consideration, overall recruitment plan. Conducted detailed job analysis concert hiring managers subject matter experts. Built edited vacancies, assessments, vacancy announcements (Delegated Examining Unit Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised post Command group directorate level managers difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, procedural research, analysis, synthesis human resources related laws, policies, regulatory guidance order write proposals address complex staffing solutions, production focus, HR process improvement. Analyzed organizational composition provide position management classification support assigned organizations General Schedule (GS) Wage Grade (WG) pay schedules. Advised managers position classification process use various classification references automated tools. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Performed FLSA determinations. Researched analyzed classification regulations, handbooks, references, regulatory guidance. Analyzed position description data write position evaluations. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance. Conducted PPP file match audits. Continually monitored program maintain operational procedural consistency, determine need process improvements, ensure registrants receiving proper service assistance. HR Specialist (Classification/Recruitment Placement) GS-0201-11 08/2011 08/2012 Department Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation Managed organization-wide HR automation account establishment end-dating. Advised managers employees system functionality limitations. Specialized use Business Objects Applications program provide Defense Civilian Personnel Data System (DCPDS)-based reports statistical analysis post command group servicing CPAC. Supervised roll new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance instructions assist resolution personnel system user issues informs users upcoming automation changes outages. Gathered analyzed user experience data determine need system adjustment, replacement, maintenance based employee feedback productivity measures. Served Pine Bluff Arsenal USA Staffing Super User responsible implementing Regional changes, keeping workforce informed functionality issues, attending bi-weekly Regional meetings stay abreast automation developments, maintaining user customer accounts, building custom notification letters, troubleshooting, answering questions related system functions, usage, regulatory guidance. Created manipulated automated databases using Microsoft Excel Microsoft Access. Used varying databases, universes, data elements construct complex Business Objects Applications reports. Utilized reports retrieve employee statistical profile information analysis interrogatory requests. Provided guidance merit system principles, prohibited personnel practices, HR regulations, development use valid selection criteria processes. Advised management recruitment strategies, sources, appointment authorities, special programs. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Analyzed applied classification standards, SOP's, laws, regulatory guidance conduct classification FLSA determinations variety position including Wage Schedule General Schedule non-supervisory, supervisory, wage grade, wage leader, wage supervisor positions. Analyzed position description data wrote position evaluations. Researched analyzed relevant federal regulations guidance determine legality options. Crafted suggestions recruitment strategies presentation post command. Presented monthly HR-related training diverse workforce consisting 1,200 employees. Served peer-to-peer trainer reviewer HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, use HR automation programs. Coded personnel actions IAW Guide Processing Personnel actions applicable regulatory guidance. Reviewed analyzed personnel actions prior submission reconcile errors discrepancies. Analyzed quality control RPA data Open Goodness Data reports double check incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, produced merit promotion DEU referral lists. Analyzed, interpreted applied recruitment placement regulatory guidance, laws, policies. Assisted customers federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services staff managers resolve staffing, classification, pay, action processing, related personnel issues. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance Certifications RPA CAC DoD Skills Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, Hr Process Improvement, Human Resources, Process Improvement, Process Improvements, Proposals, Solutions, Training Programs, Ar, Dod, Gsa, Information Assurance, Online Learning, Online Training, Security, Associate, Credit, Database, Database Management, Desktop Publishing, Project Management, Word

HR

CONSULTANT Core Qualifications Ganesh Seetharaman senior IT infrastructure specialist Ganesh finished international project client looking role specializing Solutions management. He Masters Computer Applications (MCA) seasoned technical specialist providing business infrastructure solutions, services support, according defined processes. His expertise includes, Project Management Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Oracle Enterprise Manager Operations Management Change Management *AWS Process capability Technical support 24X7 systems Database Administration: Exadata X5-2, X4-2, X3-2, Oracle Database 10g/11g Middleware Administration: Oracle WebLogic Server 10.3.6, 10.3.5, Oracle Application server, Oracle Management Server, Primavera Operating System: Linux, HP-Unix, Solaris, Windows Database Tools: EM, RAC, RMAN, Data Guard, AWR/ADDM, TKPROF, SQLDeveloper Other tools: Excel, MS Project, Visio, F5 Bigip, Global Traffic Manager Testing tools: Win runner, Quick test pro Professional Experience 07/2016 Company Name Consultant Collaborate Clients, customers ensure successful implementations includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. 12/2014 06/2016 Company Name － City Project Manager Led teams across broad technical, financial business disciplines. Focused teams business objectives tracked progress ensure project milestones completed time, budget desired results. Mitigated risk factors careful analysis financial statistical data. Anticipated managed change effectively rapidly evolving global business environments. Defined processes tools best suited project. Moved agile waterfall approaches depending project specifics client goals, creating detailed project road maps, plans, schedules work breakdown structures. Executed implemented managed multiple projects including, Upgrade database 10g 11203/11204 Upgrade database/Grid 11204 12c Migrate database Oracle Virtual Machines Oracle Exadata Machines Move database normal filesystem ASM disk groups Apply database PSU patches, one patches environment multiple customers. Building OEM scratch go live Upgrade Oracle WebLogic 10.3.5 10.3.6 Upgrade Oracle Web Tier 11.1.1.3 11.1.1.6 Apart managing projects daily tasks include Managed team Enterprise manager cloud control(Cloudem12c) Oracle Public Cloud supports facilitates end end monitoring solutions Oracle cloud services. Manage global team Cloudem administration (OEM 11g,12c) Deploy/implement OEM 12c sites end end Deploy agents 1000's agents thru mass deploy Deploy/configure management plugins Troubleshoot Oracle Management server issues Troubleshoot Agent issues make sure healthy uploading time Create IP reports monitor health targets Notification/Alerting setup target availability issues Upgrade OMS Agents every new release Follow development bugs apply fixes appropriate Maintain test bed testing fixes Administration access users thru roles, privileges Automate EM administration thru command line interface "EMCLI" Create plans, work team execute project plan building new EM sites Cloudem customers administer them. Recruit, work new team members bring board quick time Writing technical documents help team members executing new projects Provide technical guidance throughout project life cycle Process development continual manner provide trouble shooting assistance. 02/2005 11/2014 Principal systems Consultant Part Oracle Public Cloud's Monitoring Solution team CloudEM Operation's team. Monitoring included 20000 Database double number Fusion Middleware targets ZFS targets making Enterprise Manager source truth monitoring inventory storage solution Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across oracle fleet. This ever growing portfolio Oracle constantly adding new data centers. When new site added job team build new EM environments. Operations team provides physically installed servers exadata exalogic go build Enterprise Manager site. This includes building grid database, installing OMS agents, configuring EM SSL SSO working set TAS SDI provisioning services. Each sites monitor SAAS (Software Service) and/or PAAS (Platform Service) environments. Projects varying building new environments different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches updates, ensuring high availability customers Installation Oracle software/databases Upgrade grid, database 10g 11203/11204 11g 12c Apply database PSU patches, one patches environment every possible database bugs Responsible Tuning Oracle Applications Database run UNIX server achieve optimal performance. Proficient Knowledge RAC, Configuration Implemented building 20 different OEM sites various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP top OMS infrastructure Implement backup recovery procedures using RMAN Oracle databases test regularly conjunction Operations. Administer/upgrade/patch Oracle WebLogic servers. 04/2004 02/2005 Company Name Associate Consultant Installation Oracle software Linux boxes Creating tablespaces database files based OFA model. Managing database security creating assigning appropriate roles privileges required application Administration Oracle 10g Application Server. Performance tuning using Explain Plan, SQL Trace, TKPROF, RDA, STATSPACK. Applying Patches backend Changes Monitoring Backup Schedules. Provided 24x7 call production support Database Reorganizations reduce fragmentations. Monitoring alert logs, trace files check Database health corruption. Education MCA, Madurai Kamaraj University University Madras RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata Database Machine Administration Workshop PMP Project Management Professional Training Pursuing AWS Solution Architect Associate certification BSc Math BSc Math Skills go live, agile, Architect, ASM, Automate, Backup, budget, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, client, Clients, Database Administration, DBA, databases, Database, disaster recovery, financial, inventory, IP, ITIL, Linux, People Management, Managing, access, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, progress, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, Troubleshoot, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner

CONSULTANT

AVIATION SUPPLY SPECIALIST Summary Military professional 11 years experience team management, administrative accountability supply management. Effectively managed $300 million personal procurable equipment. A value asset Aviation Supply Department I able perform many areas logistical support ranging safety equipment personnel proper shipping handling material. Several characteristics traits developed serving active duty. Responsibility, accountability, trust, judgment, leadership name few. Growing advancing ranks Marine, takes great deal Pride, Honor, Courage Commitment. My experience allowed many great opportunities develop enhance traits time, traits become requirement. Thats accountability leadership skills begin take over. As Leader Marines, I took charge subordinates supervising functionality proper professional warehouse management customer service. Highlights Effective team leader Supply logistics planning Data management Extremely organized Six Sigma Inventory Specialist HAZMAT handling Trained emergency response CPR certified Secret Security Clearance Valid CA driver license Accomplishments Global War Terrorism Service Medal Global War Terrorism Expeditionary Medal Afghanistan Campaign Medal North Atlantic Treaty Organization Medal NON-Article 5 Good Conduct Presidential Unit Citation Managed $300 million personal command equipment deficiencies loses damages Maintained 100% accountability large section equipment worth $500 million multiple overseas deployments Received 100% mission capable grade Commanding General's Functional Area Inspection Supervised, managed pulled 2500 line items forward operating support "zero" discrepancies 100% validity Experience Aviation Supply Specialist 05/2002 07/2013 Company Name City State The supply administration operations OccFld includes aviation supply specialists supervise, lead, perform highly technical functions areas aviation unique applications managing, regulating, coordinating, otherwise exercising control supplies, equipment, material. The work includes numerous phases automated material management including initial planning, provisioning requirements determination, acquisition distribution, accountability, ultimate issue consumption, retention disposal. Fiscal accounting purchasing procedures performed accordance Federal Acquisition regulations. Qualifications required include, personal computer operation skills, familiarity terminology, proficiency key boarding, basic understanding data entry, application, manipulation. Duties involved administrative government specific procedures use material. Education Certificate Completion BASIC LEADERSHIP AND MILITARY STUDIES 2013 Marine Corps Institute City State USA Adhering Marine Corps Orders Directives, Specific training education requirements assigned needed completed annually. The Marine Corps Institute several courses study enroll in. Courses study varied Occupational Specialty Safety Weapons Weapons Handling, Leadership Traits, Leading Marines, well English, Spelling Mathematics Certificate Completion Military Leadership 2006 Marine Corps Institute City State USA This school house setting split groups focusing abilities act small group leader, Council administer personnel. Commute orally writing. Understand communicate Marine history traditions employ small group tactics weapons. Develop enhance superior leadership skills, tactful appropriate discipline techniques critical thinking skills Select One NAVAL AVIATION SURVIVAL TRAINING 2006 Marine Corps Institute City State USA The course includes Overview Naval Aviation Survival Training Program, Classroom Instruction Aviation Physiology, appropriate Low Pressure Chamber brief/flight (exception: prospective helicopter aircrew), Stress Human performance presentation, classroom presentation laboratory evolution Sensory Physiology, class lab Combat/Survival First (SELF) Aid, class lab Aviation Survival Swim Skills, class lab Underwater Problem Solving Skills, class lab Multi-place Aircraft Underwater Egress skills, class lab Extended Sea Survival, written final examination High School Diploma K1-12 2001 Monroe Senior High City State USA Skills Inventory Specialist Leader Communication Organization Computer Additional Information

AVIATION

DIRECTOR OF FINANCE Summary Senior Finance leader 12+ years professional experience heavily focused financial analytics accounting practices. Professional presence solid work ethic customer service oriented. Team player comfortable working levels management staff. Creative problem solver provides implements cost effective solutions continuously looking way create efficiencies drive business profitability. Detail oriented advanced skills Microsoft office applications. Highlights Strong experience short long term financial planning Polished communication skills comfortable working levels management driving motivation success human capital Proficient creating tracking key performance indicators drive business Experienced ERP/System conversions transitions legacy systems Creation financial reporting modeling communicate manufacturing cost goals targets Experience Company Name City State DIRECTOR OF FINANCE 07/2011 Current Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led team month-end close processes, invoicing, journal entries account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250K+ annual expense budgets across logistics finance organization Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Support reporting analytics KPI's, metrics, financial reports creating improving dashboards Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led team month-end close processes, invoicing, journal entries account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Support reporting analytics KPI's, metrics, financial reports creating improving dashboards Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Support reporting analytics KPI's, metrics, financial reports creating improving dashboards Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing function. Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered. Participating quarterly annual audits internal external partners. Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions. Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered. Participating quarterly annual audits internal external partners. Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions. Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered. Participating quarterly annual audits internal external partners. Created presented pro forma statements "what if" analysis exective leadership Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations Created executive analysis reports highlighting business issues, potential risks profit opportunities Created detailed financial models analytical tools facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered Participating quarterly annual audits internal external partners Created presented pro forma statements "what if" analysis exective leadership Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations Created executive analysis reports highlighting business issues, potential risks profit opportunities Created detailed financial models analytical tools facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered Participating quarterly annual audits internal external partners Created presented pro forma statements "what if" analysis exective leadership Company Name City State FINANCIAL ANALYST/PROJECT MANAGER 04/2007 06/2011 Monthly P&L management, including Financial operations analysis profitability comparisons, risk management, expense management. Develop maintain comprehensive summarized reporting package monitor performance month critical areas sales, gross margin, expenses, inventory, productivity, etc. SuperUser Data Warehouse reporting systems (Oracle, OBIEE, EssBase, Business Objects) Developed consolidated reporting EOA (Lens Lab divisions) senior executives. Produce pro-forma/trend analysis using, forecast, budget, history identify threats opportunities. Develop business partner relationship providing means understand sales, margin, expenses offering recommendations ways improve business. Budget/Forecasting development management using input top management operations. Prepare management presentations reviewed Executive Board meetings. Master System User Budgeting Planning Application (SAP/Business Objects) provide support business units using software (140 users) Support VP Finance Business Analysis special projects system business process re-engineering, cost reduction, systems enhancements (ACE) Coordination point consolidated reporting Commercial Sales Business Initiate projects achieve improvements identified areas Six Sigma/Lean Management Certified. Company Name City State OPERATIONS SUPERVISOR 10/2006 04/2007 Create prepare training documentation (handouts, training guides, test cases) presentation material available new hires. Strategic planning forecasting assist new cost reduction projects/programs. Develop program system mapping exercises database conversion Prepare Subject Matter Expert assigned project Responsible integration internal corporate treasury security tracking program Boston office Dallas. Company Name City State PRICING ANALYST 10/2005 10/2006 Research analyze domestic foreign securities Prepare daily monthly security reports via pricing vendors Work closely Accounting Department ensure timely accurate reporting clients regarding investment portfolios Management various corporate retirement accounts, reporting monthly daily basis Prepare daily monthly pricing variance reports specific accounts. Education MBA FINANCE 2006 University North Texas City State Bachelor Science ACCOUNTING 2003 Southeastern Oklahoma State University City State Participated VITA program Accounting Club Member Skills Accounting, Budgeting Planning, Business Analysis, Business process re-engineering, Cost reduction analysis, Finance Reporting, Financial Statements, Forecasting, Inventory reconciliations, Manufacturing Costing analysis, Oracle, Payroll, Risk management, Sales, System conversions/Implementations, SAP, Six Sigma, Strategic planning, Tax returns, Trend analysis

FINANCE

BUSINESS DEVELOPMENT MANAGER Professional Summary Experienced, driven successful Sales Professional recognized consistently growing sales revenues profitability. Frequently selected management open new territories rapidly develop sales pipelines use innovative imaginative sales marketing programs achieve maximum market exposure penetration. Parlays commitment community passionate causes supported strong networking business alliances. Proficiencies: Solution Based Sales Key Relationship Management Business Development Project Management Product Knowledge Territory Management Customer Education Training Marketing Brand Positioning Stakeholder Engagement Skills Work History 09/2013 08/2014 Business Development Manager Company Name – City State Provided leadership drove sales organization providing workforce solutions Aerospace Defense, Engineering,. Government, Health Care, Life Sciences, Information Technology Telecommunications industries. Accomplishments: Consistently grew sales revenues profitability Extend coverage Indianapolis office cover Midwest region Rapidly developed sales pipelines innovative imaginative sales marketing programs. 01/2012 01/2013 Network Solutions Consultant Company Name – City State Provided sales leadership expertise various departments including mentoring junior sales staff enhancing organizational sales organization catering Information Technology industry providing staffing solutions. Accomplishments 01/2011 01/2012 Relocation Consultant Company Name – City State Served recognized expert solutions partner clients leader relocation industry National Account Commercial Relocations managing contract administration compliance book business. Accomplishments 01/2006 01/2008 Director Company Name – City State Motivator, driver sales champion leader LTL TL business well kiosk delivery installation. setting maintaining bar National Commercial accounts maintained high level customer. satisfaction within client expectations, timelines budgets. Accomplishments 01/2005 01/2006 Commercial Relocation Consultant Company Name – City State Provided Commercial Relocation Management sales management expertise three locations ensuring smooth. relocation services. Generated sales areas Household goods, National Accounts Commercial relocations. Effectively penetrated markets, sought acquired new clients. Successfully introduced facilitated new marketing techniques coaching junior staff. Increased sales within assigned territory, total $400,000 new revenue. 01/2004 01/2005 Relocation Consultant Company Name – City State Led teams, managed projects provided relocation management services increased effectiveness sales staff support leading company locations IN, KY OH. Accomplishments 01/2002 01/2004 Regional Manager Company Name – City State Expertly provided COD Sales, National Account Sales Commercial Sales Indianapolis, IN marketplace and. surrounding states (OH, MI, KY, TN IL) leading relocation organizations Mayflower United States. Worked domestic international relocations generating gross sales exceeding $500,000. Assisted training new laborers project managers proper policies procedures commercial relocations. Developed effective innovative Customer Relationship Management marketing techniques. Education Associate's degree Early Education Ashford University City State Bachelor Science Ashford University City State Skills billing, book, budgets, coaching, contract administration, Customer Relationship Management, CRM, client, clients, Client liaison, customer satisfaction, customer service, delivery, directing, Government, Information Technology, invoicing, leadership, Managing, marketing, Market, mentoring, office, organizational, policies, Project Management, Relationship management, RFP, Sales, sales management, staffing, Telecommunications, training programs, Author Additional Information Community Leadership Rock Steady Boxing, Volunteer Coach program designed provide betterment life boxers diagnosed Parkinson's. Assisted distribution sponsorship information contacts well annual table captain two personal tables. Junior Achievement Indianapolis, Volunteer JA Indy well BizTown mentor students. Families First, Volunteer hold seat Advisory Council Board Member. Helped gain donated items silent/live auction annual event. Helped set organization annual event. Christian Chamber Commerce, Yearly sponsor monthly lunch series MyComputerCareer.com, Guest Speaker discussing importance LinkedIN possible advantages disadvantages social media job marketplace Cardboard Box Ministries, Mentor organization currently hold seat Board Directors

BUSINESS-DEVELOPMENT

HR PAYROLL/ ACCOUNTING REPRESENTATIVE Summary Diverse experience Accounting, Credit Union Financial Services, Retail Sales, Customer Service, Telemarketing, Food Beverage, Construction Ironworks. Outstanding organizational ability attention detail, balancing multiple projects fast-paced environments excellent interpersonal communication skills. Demonstrated ability gain customer trust provide exceptional service, leading increased repeat referral business. Excellent leadership motivational skills, exceptional ability problem solving resolution. Highlights Branch Suite, N.A.D.A, Appro, Delta Docs, COWW, internal programs related A/P Payroll. Excel spreadsheets Meticulous attention detail Workers' compensation knowledge Results-oriented, Self-directed, Microsoft Office proficiency, Time management, Strong problem solver, Resourceful, Dedicated team player, Strong interpersonal skills, Executive presentation development, Billing coding Accomplishments Finance Skills Originated new business professional networking, loan reviews marketing. Created strategies develop expand existing customer sales, resulting increase annual sales. Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Produced account reporting data required taking additional duties. Researched resolved billing problems previously missed. Experience Company Name City State HR Payroll/ Accounting Representative 11/2008 11/2011 Assisted payroll duties including limited to: accounting employee hours worked, time requests, STD, leave absence, etc. Worked quickly efficiently, minimal oversight, accomplish assigned duties Accurately processed data, validation transmission weekly, semi-monthly sales payrolls. Managed payroll time attendance systems. Enforced established payroll-related policies, procedures regulations adherence company governmental policies. Responded employee inquiries regarding payroll timekeeping. Onboarded new employees time reporting payroll systems. Processed rehires, transfers, terminations, garnishments withholdings. Accounts Payable ​ Prepared purchase orders expense reports. Reviewed, investigated corrected errors inconsistencies financial entries, documents reports. Verified details transactions, including funds received total Calculated figures discounts, percentage allocations credits. account balances. Coded general ledger processed vendor invoice payments. Opened assigned new client accounts. Coordinated approval processes accounts payable invoices. Balanced batch summary reports verification approval. Conducted month-end balance sheet reviews reconciled variances. Researched resolved billing invoice problems. Company Name City State Financial Relationship Specialist Provide professional prompt financial services members potential members sales service culture, continually educating members credit union products services relation members' needs. Researched banking guidelines statutory requirements stay updated new laws applications. Processed sales referrals promoted bank services products, resulting branch sales increase. Open new members' accounts, CD's IRA's. Originate complete member consumer loan applications close loans originated outside in-store branch. Balanced daily cash deposits bank vault inventory zero error rate. Assembled in-store marketing displays. Trained employees cash drawer operation. Perform financial transactions, efficiently accurately providing accurate account information using accounts security procedures recognizing accounts flags, etc. Assist vault cash originating scoring member loans needed, assures Credit Union's interest protected liens filed perfected prior disbursals loan proceeds. Company Name City State Trainer/Server 05/2008 12/2008 Ordering serving customers excellent service. Finding solutions customer related issues. Insuring duties closing opening store done correctly. Assist training new recruits. Company Name City State Counter Supervisor 09/2006 07/2008 Assist Manager visuals entire store. Responsible delegating planning daily staff workflow, absence store manager. Compile store merchandise inventory reporting. Respond customer inquiries provide excellent customer service. Provide exceptional support areas operational, sales team management, assist special projects required. Education Associates Business 1998 Blue River Community College Business Bachelors Business Finance 2016 UMKC Business Finance Skills Analytical Statistical reporting Public Speaking Excellent Interpersonal Skills

HR

GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional excellent technical, analytical communication skills demonstrated ten years experience agricultural sector, specifically Research Development division extensive knowledge biological control field Entomology Core Qualifications Background biological control using member Coleopteran family insect Expert data analysis Area wide surveys data collection research Data presentation Experimental design/implementation Accomplishments Successfully determine biology, reproduction effect chemicals Thalassa montezumae predatory beetle new invasive scale insect Phalacrococcus howertoni South Florida. Integrated Pest Management Workshop Identification Scales Mealybugs Natural enemies. Identification Mites economic importance Caribbean Natural enemies Training Seminar Management Protected Cultivation Insect. Identification Nematodes Professional Consultants Green house training course. Experience Company Name City State GRADUATE RESEARCH ASSISTANT 01/2013 04/2016 Assist various research project Center Biological control lab. Developing potential biological control Croton Scales Phalacrococcus howertoni ). Maintain culture Croton scales Thalassa montezumae green house laboratory conditions,. Company Name City PLANT PROTECTION OFFICER Entomology 10/2011 12/2012 Rear Parasitoids wasp Anagyrus kamali release areas affected Pink Hibiscus Mealy bug Maconellicoccus hirsutus 95% success rate determined parasitism levels site. Record data. Maintain cultures Pink Hibiscus Mealybug Anagyrus kamali rearing facility. Develop solutions pest problems yam Dioscorea spp .) Jamaica Establish conduct field evaluations treatments yam nematodes. Develop Citrus Greening Management Programme Jamaica collaboration Food Agriculture Organization Government Jamaica Components. Assist Island wide survey incidence citrus greening parasitism levels Tamarixia radiate Assist monitoring programme Area-wide Integrated Management Systems (AIMS) Citrus greening citrus orchards. Develop management program Beet Army Worm( Spodoptera exigua monitoring farms affected parishes. Establish maintain Beet Army Worm culture laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management major pests crops Protective Cultivation Jamaica Data generated temperature, humidity pest status greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 10/2011 Receive diagnostic samples extension officers farmers. Prepare samples diagnostics. Rear preserved specimens necessary. Establish experimental plots. Visit field prescribed observations data collection set proposals. Monitor station experimental plots infestations. Maintain inventory list, materials lab space. Work research projects unit. Assist Crop Plant Protection Unit Integrated Pest Management Systems developing several crops threshold base pesticides. Population dynamic study Red Palm Mites Broad Mites. Education Master Science Entomology Qualifying 2016 Florida Agricultural Mechanical University City State United States Bachelor Science Environmental Science 2011 Knox Community College City Jamaica Associate Science General Agriculture 2006 College Agriculture Science Education City Jamaica Professional Affiliations Entomological Society America (ESA) Florida Entomological Society Florida Agricultural Mechanical University ESA debate team Minorities Agriculture, Natural Resources Related Sciences (MANNRS) Awards Publications Reuben Capelouto Foundation William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society America). Annual Meeting. Portland, Oregon. Developing Biological Control Measure Management Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) South Florida "Published Abstract. ESA (Entomological Society America). Annual Meeting. Portland, Oregon. “What single best tool reduce malaria cases throughout world? “Published Article 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample Microsoft office

AGRICULTURE

EXECUTIVE CHEF Summary Outgoing [Job Title] offering extensive knowledge hospitality etiquette, food preparation superior customer service.Food service professional culinary arts student seeking position elegant fine dining establishment. Extensive knowledge high-end ingredients food wine pairings.Restaurant professional [Number] years FOH BOH operations. Customer service food handling expertise. Skilled memorizing menu items orders.Organized, independent worker strong time management skills. Detail-oriented able learn new tasks quickly effectively.Organized, independent worker strong time management skills. Detail-oriented able learn new tasks quickly effectively.Efficient [Job Title] strong interpersonal coaching skills. Prior work busy hotels find-dining restaurants.Server bringing enthusiasm, dedication exceptional work ethic. Trained customer service knowledge [Cuisine type] cuisine.Friendly courteous server five years' work bar restaurant setting. Proficient knowledge food, wine spirits. Seeking position upscale restaurant, resort country club.High energy, outgoing hostess dedication positive guest relations desires position server hostess fast-paced restaurant bar. High volume dining, customer service cash handling background. Highlights MS Office Suite, POS Touch, Windows 7, Outlook Excel spreadsheets well internet Highly responsible reliable Point Sale (POS) system operation Works well pressure Exceptional interpersonal skills Extensive hospitality background [state name] Food Handlers card [state name] Food Handlers card [state name] Food Handlers card Trained liquor, wine food service Food beverage specialist In-depth food wine knowledge Mathematical aptitude Food ingredients expert Master sales techniques Food safety understanding Accomplishments Over 12 years experience managing food operations Executive Kitchen Manager Executive Chef High Volume Restaurants Strong troubleshooting abilities identify problems implement appropriate solutions kitchen quality related issues Expert managing new restaurant openings: hire train employees, enhance employee customer service skills, order food equipment, oversee Grand Opening activities align standards FOH-BOH operation teams Strong time management, organizational skills multi-tasking ability. Excellent interpersonal skills; relate well vendors, staff, management people diverse backgrounds Culinary Certified food preparation presentation. Created menus featuring various cuisines including Italian, Southern, American Mexican Cuisines. Outstanding leadership skills proven earned awards employee relationships. Sound communicator ability supervise, train develop staff effectively. Experience Executive Chef 01/2007 02/2016 Company Name City State Catering Expert specializing special events catering clients Walt Disney Company, Universal, CBS ABC Studios, The Huntington Library Gardens, Nestle USA, Wolfgang Puck Valencia Country Club. Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant. Woodland Hills Company Name Responsible managing culinary operations: recipe preparation presentation, food consumption estimation, food purchase requisitioning. Responsible ensure food items prepared according standards quality, consistency time lines. Maintain sanitation procedures organization work area adhering OSHA regulations. Maintain food storage, receiving, rotating stocking par levels dictate. Manage catered boardroom events, create prepare quality culinary specials exclusive occasions Manage food non-food inventories: implement inventory control system, institute standardized product rotation system Develop daily work production schedules Direct BOH P&L responsibility decreased food costs various initiatives meet company's budget standards Assist GM negotiating new contracts beverage equipment vendors Consistently provided high quality customer service satisfaction ensuring hospitable first-class dining experience. Assisted guests making menu choices informative helpful fashion.Maintained knowledge current menu items, garnishes, ingredients preparation methods.Delivered exceptional service greeting serving customers timely, friendly manner.Appropriately suggested additional items customers increase restaurant sales.Promptly served food courses alcoholic beverages guests.Answered questions menu selections made recommendations requested.Effectively communicated kitchen staff regarding customer allergies, dietary needs special requests.Regularly checked guests ensure satisfaction food course beverages.Managed closing duties, including restocking items reconciliation cash drawer.Skillfully anticipated addressed guests' service needs.Consistently adhered quality expectations standards.Accurately recorded orders partnered team members serve food beverages exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas service refrigerators.Checked deliveries signed products received.Prepared buffet salad bar dinner service.Continually kept carpets floor clear debris.Maintained neat attractive bakery food cases.Maintained professional tone voice words times, including peak rush hours.Politely answered phones promptly recorded confirmed reservations.Greeted guests communicated wait time.Guided guests dining rooms provided needed assistance.Routinely checked menus verify current, clean wrinkle-free.Welcomed acknowledge guests friendly, service-oriented manner.Cleaned dishes detergent rinsing sanitizing chemicals 3-compartment sink.Sprayed racked items hot water loosen remove food residue.Diligently cleaned, sanitized organized food speed racks, food bins, dry storage racks chemical storage room.Closed kitchen shift precisely followed closing checklist kitchen stations. Executive Kitchen Managers 01/2000 01/2007 Company Name City State BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate General Manager restaurant operations: manage customer service wait staff, supervise daily opening closing activities, manage food labor costs. Responsible staff scheduling, creation daily prep lists BOH, keeping kitchen par health code. Monitor food budgets administered cost controls Implement standardized product rotation system food non-food product inventories Collaborate area GM facilitate opening new stores including training, marketing merchandising restaurant services Direct facility maintenance emphasize clean, fun hospitable dining facilities adhering industrial health safety standards Develop employee customer service skills, conduct productivity enhancements performance evaluations Consistently achieved bonuses meeting exceeding sales cost controls quotas. Executive Kitchen Managers 01/1983 01/1999 Company Name City State Responsible BOH operations: hired, trained supervised kitchen staff, managed budgets, negotiate vendors contracts prepared food according quality standards Accountable monthly annual budgets including action plans drive sales consistent high quality food service standards Manage 38 employees inspected work performance well safety hygiene, compliance government regulations Prepare daily production sheets, ensure stocking stations, certify adherence recipe portion servings Accurately estimate food consumption requisition supplies resulting reduced cost Working GM, assisted Grand Opening eight new restaurants Negotiated contracts vendors, administered receiving goods ensuring accuracy freshness Developed work schedules, trained incoming staff mentored employees assume leadership roles. Education Bachelor Degree Marketing 1984 GEORGIA INSTITUTE OF TECHNOLOGY City State fulton MarketingCoursework Business Management OperationsCoursework Culinary Management Food Beverage Operations Management CERTIFIED FOOD HANDLER *Thorough Knowledge HACCP Regulations ATLANTA CULINARY TECHNICAL SCHOOL City State Skills ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling

CHEF

OPERATIONS FINANCE DIRECTOR Summary Skilled financial professional twenty years financial services industry fifteen years practical management experience.Highly detail-oriented organized. Areas expertise include conflict management, customer service, marketing client interface. Advanced training risk assessments, management controls audit planning. ​ ​ Highlights Customer service Schedule management Project management Strategic financial planning expert Mergers acquisitions knowledge Negotiations, risk mitigation Exceptional customer service skills Microsoft Office proficiency Proficient Concur, Workday, Kronos Excel spreadsheets/SQL SOX, DOJ, Audit experience Cost reduction containment Staff leadership development Superior organization skills Accomplishments Reduced capital spending 35 per year leader cross-functional trading floor teams San Francisco New York. Head Business Continuity NYSE-SF NYSE-NY. Recognized achieving flawless audit scores NYSE Regulation, Securities Exchange Commission FINRA. Authored published trading floor rule filings NYSE- SF NYSE-Amex- 2008-2013. Launched Amex Trading Floor-NY 2008-2009, hired trading floor staff. Authored trading floor employee procedures, manuals, company policies NYSE-SF NYSE-Amex. In charge streamlining staffing levels three mergers 2005-2010. Started NYSE Annual Community Volunteer Program 2010. Experience Operations Finance Director Jan 2016 Current Company Name － City State Planned executed operational audits various business areas using risk-based audit methodology. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Developed implemented efficient accounting, financial operational systems. Generated new accounts implementing effective networking content marketing strategies. Reviewed new customer orders requests manually entered data Systematically prepared documents assembled financial statements independent auditors nto centralized database. Managing Director Head Of Trading Floor Operations Feb 2009 Oct 2015 Company Name － City Supervised managed daily operational trading floor activities, trading floor staff trading floor broker operations San Francisco trading floor Worked FINRA Floor staff enforce trading floor rules Responsible enforcement trading floor rules regulation open out-cry trading. Developed strategy internal external regulatory examinations, collaborated internal external audit market compliance. Created organizational flow charts career path reports evaluate employee compensation information. Designed employee performance evaluation process merit program. Wrote employee company policies procedures trading floor. Increased employee base meet changing staffing needs. Implemented innovative employee incentive training program. Handled exchange customer error account San Francisco SR. Director Options Trading Services Operations Oct 2007 Feb 2009 Company Name － City State Stationed New York launch merger NYSE American Stock Exchange. Implemented authored company policies procedures trading floor. Recruited interviewed 70 applicants per one year period. Reviewed federal state laws confirm enforce company compliance. Wrote employee performance evaluation reviews recommended merit increases. Implemented employee bonus program. Maintained departments procedures written documentation NYSE SF NYSE Amex NY. Director -Manager -Options Trading Services May 1992 Oct 2007 Company Name － City Managed trading floor staff trading floor procedures. Oversaw facilities maintenance entire options department. Developed managed quarterly operating budgets entire San Francisco Trading Floor Options department. Analyzed employment-related data prepared required reports. Collected analyzed data evaluate operational issues make process improvement recommendations.Communicated duties, compensation, benefits working conditions potential candidates. Defined strategy business plans entire SF-options trading floor. Rolled new front end proprietary software trading firms. Traded customer orders fast paced open-out-cry environment. Oversaw scheduling day-to-day activities assigned trading pit. Education Associate Arts History Diablo Valley College － City State USA Pursued BA Finance Economics Spanish Los Medanos Collage － City State USA Languages Spanish- Fluent reading/writing/professional level Certifications Certified Trading Floor Broker Certificate NYSE-REG MBCI Member Business Continuity Institute) 2009-2015 Computer Information Systems Certificate-Project Management-DVC Spanish Foreign Language Certificate-LMC Published Regulatory Bulletins NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e) Skills Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.

FINANCE

DIVISION OPERATIONS RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive solid experience managing levels multiple projects including budgeting administration. Professional Experience Division Operations Risk Oversight Manager 03/2014 － 04/2016 Company Name City State Successfully planned built new business model operations team; successfully streamlining internal processes mitigating operational financial risk Developed third party risk management oversight platform consisting management, awareness testing exercises Provided oversight divisional monthly financial management requirements oversight budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) Provided oversight administration divisional operational change management tool (PBF/ORR) Provided oversight vendor SOW Harmonization (Operational Risk Prevention) Provided oversight governance divisional procedure documents Regularly provided operational strategic planning support 5 Directors, COS, VP. Operations Risk Oversight Manager 05/2013 － 03/2014 Company Name City State Planned built new business team division Provided oversight Foreclosure Prevention Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) requirements quality assurance responsibilities Departmental SPOC risk oversight/awareness remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight governance divisional procedure documents Regularly provided strategic planning operational insight/support 2 Directors VP. Vendor Compliance Manager 09/2011 － 05/2013 Company Name City State Regularly reported departmental Director partnered key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning operational insight/support 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City State Regularly reported departmental Director, Executive Director partnered key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic international Managed Vendor performance SLAs KPIs, including forecasting actuals Communicated existing emerging operational risks senior leadership procurement; project managed remediation efforts Provided operational insight development/extension Vendor SOW's Managed operational executive vendor relations Acted first line defense vendor incident management Managed direct reporting management level analysts 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City State Regularly reported departmental Director Met/Exceeded KPIs SLAs Provided oversight FiOS network provisioning order fulfillment Provided oversight network outage management including stakeholder communications Managed first second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City State Met/Exceeded national network provisioning order fulfillment performance metrics Supported FiOS sales channels regional operations (provisioning fallout facilities assignment) Participated FiOS cross-functional teams network provisioning system enhancements Managed planned unplanned network outages Effectively managed labor union relationships Regularly reported team Manager department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City State Performed root cause analyses monitored completion remediation plans business owners Provided FiOS quality assurance data call calibrations Managers Directors Performed associate level ticket audits quality observations FiOS provisioning repair/maintenance Collaborated national/regional operations teams development FiOS provisioning processes procedures Facilitated associate level FiOS provisioning training Regularly reported team Manager department Director. Education 2011 Villanova University Certificate 2004 Bachelors Arts Applied Science (BAAS) University North Texas Applied Technology Performance Improvement City State GPA: Cum Laude Cum Laude Applied Technology Performance Improvement 2002 Certificate Computer Network Technology Associate (CNTA) Southern University City State 2001 Associate Science Southern University Computer Science City State Computer Science Associate General Studies Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations

BPO

SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR Professional Background Over 20 years experience diversified background Facilitator, contingency planning, A seasoned Information Technology leader, team player, technologist ability evaluate problems, develop strategies, implement Information Technology (IT) solutions. More 15 years progressive experience developing implementing logistics IT system support aircraft logistics healthcare management information, command control systems. Particularly adept handling change, start-up, problem situations involving business processes supporting IT systems. Directed successful implementation financial, healthcare, logistics management, technical information systems. Completely knowledgeable experienced support planning techniques weapon, logistics, transportation, security, healthcare management critical mission computer systems architectures. Support provided ranges technical (systems functional) contributor, program manager, and/or business developer, consultant, depending needs program customer. Skill Highlights Strong medical ethic Problem resolution ability Professional Experience 10/2001 Current System Administrator/Assistant Supervisor Company Name － City State Edwin Combs, Supervisor (618) 229-2955. Assistant AMC/A4 IT Supervisor. A Functional Systems Administrator (FSA) Scott Air Force Base AMC/A4 logistics systems. The A4 focal point integrating USTRANSCOM, AF MAF AMC logistics, C2 logistics management IT systems insure seamless user friendly system support Mobility Air Forces global reach mobility missions. Primarily insures basic IT infrastructure, policies programs support worldwide enterprise logistics system delivering implementing "Lean Logistics" framework needed provide support AF e-log 21 initiatives needed integrate DoD, Joint AF support War Fighter. Understand technologies, XML, JAVA interface communications technologies needed support AF AMC efforts areas technical data, logistics management, business intelligences implementation, distribution user access levels mobility enterprise. Additionally, completely understand technologies as, Transactional Processing Systems UNIX, Windows, Publish Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools Wireless Networks, etc. Provides technical advice design, development sustainment management C2 logistics systems. Assists development functional guidance new systems major system modifications system integration needed support logistics operations planning, management execution business processes needed support AMC Mobility 21 operational concepts AF digital technical data 21st Century. Ten years specialized experience diagnostics troubleshooting personal computers LAN (Local Area Network) related components Windows Vista, XP, 2000 Networks 750 users. Configures user accounts security groups Directory Resources Administrator (DRA). Lead technician setting private network shipped off-site bases include Microsoft Server 2003 Active Directory. Created Standard Operation Procedure (SOP) VTC Operating Instruction (OI) Communications Security (COMSEC). Coordinates, Schedules provides training users VTC equipment, Tandberg's, VoSIP telephones computer related equipment. The divisions Primary Video Teleconference facilitator eight years. Maintains one VTC room unclassified classified VTC's. Responsible coordination setting VTC's, approximately 30 month. Primary COMSEC Responsible Officer commands VTC. 07/2000 01/2002 HealthCare Consultant Company Name Directed successfully implemented health screenings, include blood pressures, cholesterol diabetes testing Fortune 500 companies Daimler Chrysler Union Pacific Railroad. Database management using Health Risk Assessment tool. Analyzed data provide companies detailed metrics employee's health assessments. Contacted major Health organizations request informational materials addition created fact sheets presented individuals regarding results screening. Answered general questions often recommend customers contact physician. Provided educational materials customers contact information customers needed physician assistance. 12/1999 07/2000 Clinical Research Associate Company Name Responsible developing, documenting, advocating, implementing integrated medical system concepts BMT division. Program lead four pharmaceutical companies hospital clinical trials. Lead data integration within BMT division. Developed maintained records database study patients' information. Identified, Reported provided recommendations BMT staff regarding clinical studies. Responsibilities included patient contact inform procedures side effects, follow physician. Established effective working relationship persons different organizational levels. 12/1997 12/1999 Company Name Responsible developing, documenting, advocating, implementing integrated medical system concepts BMT division. Program lead four pharmaceutical companies hospital clinical trials. Lead data integration within BMT division. Developed maintained records database study patients' information. Identified, Reported provided recommendations BMT staff regarding clinical studies. Responsibilities included patient contact inform procedures side effects, follow physician. Established effective working relationship persons different organizational levels. United Healthcare. ROHO Incorporated. Education Training Masters Information Management Webster University － City State Information Management Bachelor Science Health Education Southern Illinois University － City State Health Education May 2004 Master Arts Computer Resource Information Management Webster University Computer Resource Information Management Coursework; Program Management' Systems Analysis Design, Database Management, Security Business Administration Business Administration 1996 Bachelor Arts Community Health Education Southern Illinois University Edwardsville IL Community Health Education 1993 Associate Science Southwestern Illinois Community College May 2004 Microsoft Certified Systems Engeneer MCSE (Microsoft Certified Systems Engineer) Certification Managing Maintaining Windows Server 2003 Environment Implementing, Managing, Maintaining Windows Server 2003 Network Infrastructure May 2004 Security Certification Skills Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML

HEALTHCARE

LOGISTICS TECHNICIAN Professional Summary Driven, compassionate all-round health care professional 5 year practical experience different paced environment including supply chain management, pharmaceutical research analysis. Accountable, motivated responsible strong focus dynamic health care delivery works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology Metabolism. Proven patience self-discipline Confident public speaker Conflict resolution Personal professional integrity Relationship team building Government relations knowledge Cultural awareness sensitivity Critical thinking proficiency Fund raising major donor development Effectively influences others Hardworking Professional Summary Education Training Experience Logistics Technician December 2009 October 2013 Company Name － City State Managed material management activities systems involved requirements determination, inventory control, receipt, storage issues supplies equipment Computed requirement, determined allowance, researched identified material requirements Performed inventories ensured timely correction discrepancies. Inspected evaluated inventory management activities Developed methods improved procedures storing property Coordinated maintenance activities repairable component actions Planned scheduled material storage distribution activities. Acted subject matter expert commander operation material management systems operations Processed information retrievals using supply system databases Developed database retrieval scripts material management support analysis Controlled operated Remote Processing Station (RPS) remote terminal hardware Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 October 2009 Company Name － City State Actively involved customer satisfaction services Analyzed company activities data properly assess risk management improve services. Led branch customer services insurance package sale. Laboratory/Research Assistant August 2006 October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house field experiments; Conducted sampling guidance Research Associate/Manager; Maintained sterile work environment preparation laboratory work; Ensured proper organization isolates cold storage work areas; Conducted assignment assigned supervisors. Carried microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; Ensured proper sampling labeling, organization work area; Kept proper records ensure proper data entry field laboratory books. Intern February 2006 July 2006 Company Name － City Monitored production system control organization Successfully carried drug processing packaging procedures Ensured quality assurance *and engaged practical laboratory analysis several company production test 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated different team projects. Education Public Health (Mental Health) 2014 National University － City State United States Public Health (Mental Health) Study focused Community Public Health, Health Human Services, Health Service policy, Global Health, Environmental Health, Psychosocial epidemiology, Epidemiology Biostatistics. Bachelor Science Healthcare Management 2013 Park University － City State United States Healthcare Management Study focused principles accounting, Economics, Financial management, Human resource management, principles management, organizational behavior, Business law, principles marketing, Legal issues health care Quantitative research methods. Associate Arts 2009 Air University － City State United States Logistics Study focused supply management, material storage distribution, logistics automated systems, logistics maintenance system, stock control Bachelor Science 2008 Ladoke Akintola University － State Nigeria Applied Biology (Microbiology) Study focused Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP) SQL 2000 Database Administrator SAP Business Object Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view

AGRICULTURE

CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Seasoned conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Database Maintenance Assisted managing company database verified, edited modified members' information. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Work Experience Consumer Services Advocate June 2014 January 2015 Company Name － City State Answered phones, sent emails, placed orders, spoke customers, went troubleshooting tips, trained new hires. Helped company grow multi branded company. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Developed highly empathetic client relationships earned reputation exceeding sales goals. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. Prepared sold broad range customized merchandise individuals commercial accounts. Guaranteed positive customer experiences resolved customer complaints. Account Manager January 2014 June 2014 Company Name － City State Answered phones, made payments, spoke customers, contacted mortgage insurance companies. Assisted agent surpassing sales goal month $30,000. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Guaranteed positive customer experiences resolved customer complaints. Developed new customer prospects referrals. Executed outbound calls existing customer base resulting increase sales. Generated leads new sales telephone email contact customers. Customer Service Representative April 2013 December 2013 Company Name － City State I answered phones, scheduled appointments, went troubleshooting tips, communicated warranty companies insurance providers. Communicated merchandise needs issues appropriate supervisors. Accurately logged daily shipping receiving orders. Guaranteed positive customer experiences resolved customer complaints. Assisted customers store product complaints. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Worked strict deadlines responded service requests emergency call-outs. Developed highly empathetic client relationships earned reputation exceeding sales goals. Managed quality communication, customer support product representation client. Shipping Receiving August 2012 April 2013 Company Name － City State Answered phone, shipped received packages car parts, worked front counter. Worked strict deadlines responded service requests emergency call-outs. Interacted customers retail buyers follow-up shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, e-mail fax.Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Successfully interacted customers retail buyers expedite orders. Assisted customers store product complaints. Responsible ringing customers timely manner guaranteeing high level customer service. Assisted customers finding out-of-stock items. Developed new customer prospects referrals. Communicated merchandise needs issues appropriate supervisors. Accurately logged daily shipping receiving orders. Stocked rotated inventory regularly. Hostess Server June 2011 August 2012 Company Name － City State Greeted customers showed seats Placed orders customers served food accurately timely manner. Assisted customers store product complaints. Worked team member performing cashier duties, product assistance cleaning. Prevented store losses using awareness, attention detail integrity. Guaranteed positive customer experiences resolved customer complaints. Replenished merchandise shelves items stockroom. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Seaman Recruit May 2010 June 2011 Company Name － City State Fulfilled responsibilities Seaman Recruit US Navy basic training program. Selected lay watch entire division. Selected Guidon division. Educational Background Associate Science Computer Science Southern University － City State Continuing education Computer Science High School Diploma Dance Alabama State University － City State Continuing education Dance Computer Science Student body government representative High School Diploma Dance 2008 Alabama School Fine Arts － City State Student body government representative 3.7 GPA Skills Cash handling Shipping receiving Careful active listener Multi-tasking Professional friendly

ADVOCATE

SCHOOL COUNSELOR Summary Seeking full-time counseling/psychology instructor position help students become successful life design healthy learning social environments assisting develop educational plan promoting multiculturalism school activities; help testing situations/environments Professional Experience School Counselor September 2013 Company Name City State Conduct individual counseling sessions, taught classroom guidance lessons related character traits bullying, consulted parents regarding strategies help children certain issues, helped documentation records transfer/incoming student information, also helped documenting strategies Response Intervention process, consulted staff/teachers concerning strategies help students exceptional needs. 08/10 Southwood Elementary. School Counselor August 2010 September 2013 Company Name City State Conduct individual counseling sessions, taught classroom guidance lessons related character traits bullying, consulted parents regarding strategies help children certain issues, helped documentation records transfer/incoming student information, also helped documenting strategies Response Intervention process, consulted staff/teachers concerning strategies help students exceptional needs. Counseling January 2009 January 2010 Company Name City State Gained experience conducting individual group counseling supervision licensed school counselor, increased knowledge development skills interventions well strategies prevention early intervention issues. Became familiarized guidance counseling practices school applied theoretical knowledge counseling advocacy perspective ,completed 100 hours direct indirect service. Language Arts Teacher January 2009 January 2010 Company Name City State Worked students various reading/ writing skills increase benchmark/ state scores meet state standards, noted ,consulted parents strategies improve students' overall behavioral skills. Education Training Master Arts degree Education 2010 UNC Pembroke State Education Professional School Counseling) B.A English 1998 UNC State GPA: Student Government Treasurer English Student Government Treasurer Certifications Middle Grades Language Arts Community Involvement I coordinated gathered community resources host Parent Lunch Learn Seminars. Have created formed Girls Nutrition Group school Affiliations NC School Counseling Association Interests Writing, editing church magazine, reading, computers ,and advocating literacy, knowledgeable PowerPoint ,Microsoft Word, Excel, Access computer programs Skills Great building rapport students, writing skills, creating small interest groups students,great consultant staff members. Additional Information Interests Writing, editing church magazine, reading, computers ,and advocating literacy, knowledgeable PowerPoint ,Microsoft Word, Excel, Access computer programs

ARTS

FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER) Summary Passionate, results-oriented Customer Service Representative diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Effective communicator Expert building lasting customer relationships Computer Proficient Leadership skills abilities Compassionate mentor Team management Skilled multi-tasker Meticulous attention detail Accomplishments Coordinated dual department functions team 10+ employees. Planned executed aspects major store renovation hardlines departments store 55 (Meijer). Preserved accuracy 98 3 years employment Jackson Hewitt (SoFar, Inc.). Customer Relations: Earned high marks customer satisfaction, store-wide. Workflow Planning: Implemented new work process flow increased department productivity. Experience Company Name March 2011 June 2011 Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) City State For Fee Services: Monitored multiline phones Addressed patient concerns weekly hospital fees incurred outside VA Arranged meetings Fee Services manager VA patients Processed claims VA patients desiring payment VA approved outside hospital bills, decreasing patient wait time 30% Screened assisted VA patients bill claims local hospitals Company Name January 2004 April 2006 Income Tax Preparer, Jackson Hewitt City State Prepared income tax returns 180 clients per tax season via data entry Authorized clients special company loans Maintained returns returning clients creating algorithmic paper system Repaired maintained office computer systems (manually installed systems updates, repaired network printers, uploaded virus protection systems) Oversaw office absence office supervisor Company Name April 2003 September 2003 General Merchandise Clerk City State Maintained $1000-per-shelf store inventory keeping shelves stocked Operated electronic stores equipment (including cash registers, pricing guns, scanners) Assisted 50 customers per day location store items, item prices, party pricing Assisted store manager systematizing night clean procedures, helping save store 10% costs manpower Company Name April 2001 June 2001 Temporary Plant Protection Aide City State Sterilized and/or confiscated airline passengers' equipment/food entering U S Foot Mouth Disease infected countries Screened airline passengers (in foreign languages) equipment Organized, generated, created 1000 pamphlets per month passengers co-workers procedures isolating Foot Mouth Disease U S Company Name January 2000 December 2000 Recruiting Clerk City State Designed electronic file systems maintained electronic paper files. Oversaw office manager's absence. Maintained front desk reception area neat organized fashion. Interviewed 7 new team members. Maintained test/office materials. Proctored entrance exams 500 potential employees per week. Arranged 30 interviews office supervisor per week. Answered multiline phones. Conducted 30 job interviews per week. Set recruitment events potential hires. Assisted maintaining office equipment (including manual. maintenance copiers, computers, printers). Maintained employee information/testing materials via data entry. Company Name November 2013 Current Assistant Pastor/Language Instructor City State For Hebrew language classes: Prepared lesson plans classes. Designed prepared syllabuses language classes Tutored language learners. Taught language classes using theories language teaching/learning. Administered assessments students entering classes first time. Education Wayne State University 2013 MBA Linguistics City State US Wayne State University, Detroit, MI; BA Linguistics, 12/2013 Wayne County Community College District 2007 Liberal Arts City State US Wayne County Community College District, Detroit, MI, AA Liberal Arts, 06/2007 Northcentral University Master Education English Second Language City State USA Coursework Education Emphasis Expected Graduation Year: 2016 Professional Affiliations Veterans Foreign Wars, Detroit, MI Military Experience Company Name December 1986 May 1991 Aircraft Armament Systems Specialist (Weapons Specialist) Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991 Air Force Outstanding Unit Award one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon-Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics

AGRICULTURE

GENERAL BUSINESS MANAGEMENT Summary RESUME:Kristy Bishop Entrepreneurial indirect sales executive passionate building productive relationships clients, partners team members. New customer acquisition expert emphasizes mix online person marketing strategies. Highlights New customer acquisition Account management Prospecting Results-oriented Knowledge market trends Proficiency finding areas opportunity Client-focused Brand development Accomplishments Conceptualized launched Full service neighborhood bank marketing campaign, led 70% increase bank deposits, Customer service internal external, compliance, HR, Sales Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards "Top Performer" letters recognition recommendation Promoted Relationship Banker I Relationship Banker II, well one 5 regional bankers position assigned train mentor new employees 12 months employment. Was also given written offer become regional Merchant Service Representative, I personally considered responsible creating need position, This offered 14 months time unprecedented. Initialized grass root marketing campaign promote brand recognition, well gather household relationships (i,e, loans, deposits) marketing budget immense success, Assessed organizational training needs. Performed competitive analysis make recommendations future company growth. Experience General business management May 2007 Dec 2014 Company Name － City State Providing first person contact customers well employees. Provided conflict resolution internal external customer service Training mentoring new hires, ensuring regulations met company policy used Analyzed ratings business features competitors evaluate effectiveness marketing strategies.. Proficient SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products services. NW Florida Regional Commercial Sales Manager Mar 2007 Jan 2009 Company Name － City State I sole commercial sales manager NE region South Georgia Deland Fl. I able increase sales territory new clients, follow ups clients worked before. commercial sales territory; well Caribbean. I would generate new business B2B cold calls, mailing information establishing new territory manager. I personally overhauled dated SQL, customer file information, Using previous experience, would call, set appts. updated territory customer business. I generated new business, gained back customers recognizing better opportunities, educating preventive maintenance insurance, becoming face company clients. I went onsite businesses create estimates, field inspections, measurements, ordering correct products, troubleshoot problems, find solutions,job site inspections, keeping personal crew busy every day, Prepared correspondence, accounting financial documents analysis. Sales Marketing Manager, Indirect sales manager Jul 2006 Nov 2008 Company Name － City State Implemented evolved high-impact strategies target new business opportunities new markets. Planned executed container shipments Effectively controlled release proprietary confidential information general client lists. Prepared departmental contracts attorney approval. Program manager Jan 2006 Jan 2007 Company Name － City State Managed weight loss center worked closely clients face face Provided client support, individualized care, excellent customer service Product ordering, client chart maintenance, inventory,payroll,hiring Qualifying clients credit, providing legal information, Client retention, internal external conflict resolution.mentor Prepared correspondence, accounting financial documents analysis. Relationship Banker II Jan 2004 Jan 2006 Company Name － City State Conceptualized launched Full service neighborhood bank marketing campaign, led 70% increase sales .Customer service internal external, compliance, HR Sales Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several highest awards "Top Performer" letters recognition recommendation .Promoted Relationship Banker I Relationship Banker II, well one 5 regional bankers position assigned train mentor new employees 12 months employment. Was also given written offer become regional Merchant Service Representative, I personally considered responsible creating need position, This offered 14 months time unprecedented. Initialized grass root marketing campaign promote brand recognition, well gather household relationships (i,e, loans, deposits) marketing budget immense success, Prepared correspondence, accounting financial documents analysis. Education High School Diploma General Studies Psychology Business St. Johns River State College － City State USA General Studies Psychology Business Skills communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver

BANKING

CONSTRUCTION ESTIMATOR Summary Energetic Construction Manager consistently involved facets building construction. Specialty commercial structures municipal bridges. Proactive Project Manager experienced managing variety construction teams projects. Successful creating effective communication personnel, general contractors management team. Analytical [Job Title] skilled predicting construction project duration managing tight deadlines. Results-oriented Construction Manager specializing industrial commercial projects. Demonstrated expertise permitting building code, seismic retrofitting construction planning. Dependable self motivated professional 6+ years' progressively responsible experience construction estimation field. Track record identifying labor, material, time requirements studying proposals, specifications, construction plans, associated documents. Possess thorough understanding fundamental construction principles. Skills In depth knowledge residential construction materials, methods, systems Highly skilled obtaining bids suppliers, negotiating prices, calculating cost factors prepares estimates Highly skilled problem solving, time resource management Proficient MS Office, AutoCAD, PlanSwift e stimating software Honest, hardworking, confident, patient individual, bility work independently minimum supervision team based environment Comfortable spend extra time efforts meet job requirements Experience 12/2012 Current Company Name － City State Construction Estimator Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Educated general contractor personnel quality standards throughout construction process. Managed team [Number] onsite general contractors [Number] months. Reviewed investigated Proposed Change Order Requests (PCOR). Assigned projects tasks employees based competencies specialties. Followed competent execution project plans providing proper tools equipment construction personnel. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Led managed resolution issues project construction commissioning phases. .Led planning, budgeting direction construction projects. Assisted project manager bidding new jobs projects. Managed project budget $[Amount]. Defined project deliverables monitored status tasks. Drafted action plans led meetings department executives review project status proposed changes. Collaborated cross-functional teams draft project schedules plans. Monitored costs, timescales resources used achieve [Goal]. Served single point contact project scheduling changes. Updated managed [Number] project databases. Audited [Number] work plans per [Time period] offered recommendations improvements. Troubleshooted electrical mechanical defects residential, commercial industrial sites. Assisted implementation operations, maintenance capital programs. Counted verified orders picked ensure accuracy. Ensured customer satisfaction providing highest quality products ensuring equipment properly installed working correctly. Planned work determined appropriate tools equipment. Processed work orders prioritized jobs. Provided equipment installations developing residential community 40 units, working successfully according project plans quality standards. Reviewed project drawings perform installation activities according specifications. Assisted management business operations maintaining records files, preparing cost inventory reports, ordering supplies. Managed work little supervision. Drafted detailed drawings structures, specifying dimensions materials needed. Developed monitored internal financial budgets. Reported status design process cost analysis project manager. Drafted technical write-ups proposals projects. Reviewed completed reports, plans, estimates calculations accuracy. 12/2009 06/2012 Company Name － City State Construction Manager Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Facilitated processing RFI's, submittal samples among general contractor, owner owners consultants. Managed rights way, easement dedication processes. Educated general contractor personnel quality standards throughout construction process. Obtained notices completion compliance certifications construction administration consultants. Acted liaison landscape architects general contractors. Submitted project closeout documents accordance contract. Assigned projects tasks employees based competencies specialties. Followed competent execution project plans providing proper tools equipment construction personnel. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management.Led managed resolution issues project construction commissioning phases. Assisted project manager bidding new jobs projects. 07/2008 12/2009 Company Name － City State Pre-Production Manager Carefully coordinated plans specs using marketing programming standards. Acted liaison landscape architects general contractors. Developed highly empathetic client relationships earned reputation exceeding sales goals. Computed accurate sales prices purchase transactions. Performed construction site pre-inspections coordinated post-construction audits. Defined project deliverables monitored status tasks. Drafted action plans led meetings department executives review project status proposed changes. Served single point contact project scheduling changes. Addressed customer questions concerns regarding products, prices availability. Developed slideshows forms media present project progress executive team. Trained sales teams educational products seminars special events. Answered customers' questions products prices, availability, uses credit terms. Determined cost pricing proposals bids.Estimated quoted prices, credit contract terms, warranties delivery dates. 03/2006 11/2008 Company Name － City State Real Estate Agent Counseled customers market current status residential land markets. Guided home buyers sellers process short sales. Educated clients current real estate market answered questions had. Developed excellent rapport custom builders expand opportunities growth. Wrote contract documents, purchase agreements closing statements. Assisted developing marketing material properties. 05/2003 11/2008 Company Name － City State Executive Assistant Manager Qualified competitive subcontractor bids prior execution contracts.. Carefully coordinated plans specs using marketing programming standards. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Cleaned construction areas avoid hazards. Performed heavy labor ditch digging, paving hauling. Continually cleaned work areas equipment. Discussed design standards procedures directors design architecture. Created oral written presentations project designs proposals. Defined project deliverables monitored status tasks.Updated managed project databases. 05/2008 06/2008 Company Name － City State Sales Associate Counseled customers market current status residential land markets. Coordinated appointments prospective buyers showcase houses plots. Wrote contract documents, purchase agreements closing statements. Assisted developing marketing material properties. Actively follow-up prospects hot leads. Followed prospects throughout sales process. Gathered, distributed maintained materials marketing plans. Education 2004 Gettysburg College － City State US Bachelor Arts Business Management Coursework Economics Coursework Computer Science

CONSTRUCTION

CONSULTANT Summary Accomplished Senior Business Systems Analyst 10 years business process, project management, technology experience fortune 500 companies. Recognized success driving projects highest level complexity, critical business value, corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification August 2011 MCDST Certification Microsoft Certified Desktop Support Technician August 2007 Lean Six Sigma Certification May 2013 Demonstrated skills business systems analysis, project management, process analysis improvement, data analysis mining, inventory control, quality assurance Experience Consultant 06/2013 Current Company Name City State Trained internal personnel process awareness, execution, documented mission critical processes Analyzed business process workflows identified improvement opportunities Identified control gaps, determined root causes, ensured appropriate controls enhanced implemented Installed secured Cisco Netgear routers triaged internet connectivity issues POS systems Senior Business System Analyst 10/2011 05/2013 Company Name City State Served change case management liaison Cardinal Health's medical products pharmaceutical distribution stakeholders enterprise IT groups Provided SME guidance support business functional users existing prospective SAP-related business processes Provided business process analysis recommended workflow design solutions informed work teams process improvement re-engineering strategies Updated maintained documentation process improvements process performance Researched SAP CRM 3.0, CRM7.0 ECC6.0 system issues documented opportunities improvement Gathered business requirements business partners SAP CRM system enhancement business continuity purposes Documented UAT Plan large project worked UAT Team ensure acceptance criteria requirements included UAT task plan Tracked reported system user acceptance test errors management developers Uploaded maintained documents SharePoint knowledge base training purposes Managed SAP CRM6.0 CRM7.0 skill group, escalation rule changes, service profiles, BP profile categorization schema changes maintenance enhancement Analyzed business data applied analytical tools interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, slice dice Ensured testing activities enabled applications meet business requirements systems goals Lead discussions development business teams capture business requirements, stories, use cases, business flows acceptance criteria Senior Lead Consultant Manager 02/2011 10/2011 Company Name City State Provided MS Office 2010 Windows 7 deployment consulting support package installation support application patch updates via SMS enterprise deployment tools Managed team responsible analysis, definition, specification, development, testing, documentation, installation new existing applications Led maximized e-commerce sales achieved goals customer satisfaction levels Analyzed monitored sales revenue generation website traffic Ensured successful launch, implementation operations website Provided packaging scripting applications via distributed desktops laptops across large, distributed enterprise environment Provided Tier II III support escalated issues, troubleshooting, documented failed deployments Worked cross functional teams internally IT business end-users IT Technician Business Analyst 08/2010 12/2010 Company Name City State Facilitated conducted (JAD) Joint Application Design Sessions determine business requirements bringing stakeholders IT Team common platform Provided detailed mapping current future state process workflows Created reports using SQL Server reporting services Identified prioritized process system improvements designed reduce costs increase productivity Coordinated researched detailed definition mathematical models Demand forecast Optimization models Replaced current backup/recovery system enterprise solution provide reliable data backup/recovery solution meet enterprise SLA requirements Documented use-case scenarios what-if scenarios mark process Worked Quality Assurance Team create execute Unit, System, User Acceptance Plan test case scenarios IS Application Support Business Analyst 04/2010 07/2010 Company Name City State Analyzed current state process Promotion Item Forecasting identified opportunities improvement Organized information system policies procedures meet audit requirements Prepared statistical sections protocols, statistical analysis plans, programming specifications phases study design Developed Managed Care financial goals specific hospital's unique services, costs market demographics Developed maintained professional business relationships medical staff, Chambers Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer Infosphere DataStage Director developing jobs view log files execution errors Implementation knowledge HIPAA code sets, ICD-9 ICD-10 coding Defined ICD-9 ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted surgeons, doctors nurses regarding equipment app crashes OR Collaborated regulatory, clinical, quality assurance, bio-analytical, programmers data managers monitoring on-going clinical trials, including database locks un-blinding Collaborated business units assess impact business requirements reach consensus alternative solutions necessary maintain consistent flexible architecture Organized participated Scrum meetings team members Project Manager Business Analyst 03/2008 06/2009 Company Name City State Served project manager role ensure key responsibilities carried accordance defined expectations Ensured project deliverables met defined expectations completed within baseline time scales budget Certified Safety, Health Environmental standards achieved required statutory regulatory conditions met Provided regular timely reporting project progress sponsors stakeholders Proactively managed project issues risks, mitigating necessary Managed changes project without unduly affecting stated objectives benefits Established Scrum project management process assisted team meet sprint story goals. Served business analyst role identify opportunities system enhancements assist planning implementation Facilitated relationships third party vendors, carriers, affiliates meet improve SLA time-lines licensing process Partnered procurement team identify assets risks assets (risk assessment) Liaison ensure contract requests moved process timely manner Monitored batch processing made corrective actions required Reviewed business requirements, system functional requirements, developed systems specifications Assisted customers establishing methods trade files partner using Cyclone SFTP AS2 performed testing every installation Triaged customer issues regarding FTP, trading files, connection error issues, including EDI Transaction Sets Business Analyst Project Manager 02/2006 02/2008 Company Name City State Established managed demand management program technology organization improved optimization use IT resources Provided SME guidance compliance issues requirements testing phases Established enterprise-wide governance structure technology demand management program enabled effective decision-making management IT stages planning, delivery, operations Responsible running data profiling reports developing reports using SQL DataStage Worked phases data warehouse development Product Lifecycle Management, including gathering requirements testing, implementation, support Collaborated management changing requirements business processes order disseminate data four different development teams (both internal external) identified potential risks on-going basis Led feed-back sessions stakeholders solidify business requirements gain management approval prior design phase project Business Analyst 11/2004 12/2005 Company Name City State Provided underwriting experience interpret requirements business user community order accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely project sponsor build 500 test cases facilitate vendor proof concept (ILOG/France) prior vendor selection contractual engagement Selected work hand-in-hand pricing manager documenting Enterprise Pricing Requirements creating AUDS message table Ensured testing activities enabled applications meet business requirements systems goals participated user acceptance testing prior Go Live date Warehouse Dock Specialist Trainer 01/2000 01/2004 Company Name City State Unloaded loaded trailers freight ensured necessary paperwork attached shipment freight Dispatched loaded freight trucks yard delivery Trained new dock workers proper handling freight forklift driving Ensured OSHA regulations enforced continuous basis Education Bachelor Science Network Communication Management 2005 DeVry University City State USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, Project Management Lifecycle.

CONSULTANT

AVIATION SUPPLY TECHNICIAN Summary I Supply Chain Operations manager invaluable knowledge managing projects, resources staff effective efficient manner. I highly focused comprehensive understanding operations management, contracting, logistics, procurement, supply chain. I consistent proven track record successfully employing best practices improve efficiency, reduce operating cost increasing performance within budget. I committed identifying implementing continuous improvements operations. I currently looking new challenging position. A position make best use existing skills experience also personal amd professional development. Highlights Strategic planning Global strategic sourcing Negotiations expert Procedure development Analytical Personable Team building Cost reduction containment Multi-site operations Process improvement strategies Inventory control Initiative leadership Contract management Manage service relationships Productivity improvement specialist Flexible Dedicated Microsoft Office Suite expert Troubleshooting problem solving Contract review recommendations Client relationships Budget development Prepare reports, charts, brriefings Skills Full understanding applicable policies, procedures, rules, regulations. Strong knowledge Supply Chain Management fundamentals Strong knowledge interfacing departments' processes priorities Uses focused listening understand others' perspectives Learns new informations skills quickly Strong performance improvement equipment reliability focus Demonstrated ability apply applicable codes regulations Demonstrates initiative proven ability effectively manage cost business Technical Proficiency assigned function specialty Eleven (11) plus years Supply Chain procurement experience Accomplishments Created critical KPIs track improve on-time delivery, customer issues safety statistics. Lowered freight rates 20% negotiating manufacturers transportation department. Increased on-time deliveries 30% within first year employment. Recipient New Orleans Federal Executive Board's Distinguished Service Award outstandingAdministrstive Support Achievement Award May, 2011. Experience Aviation Supply Technician July 2011 December 2014 Company Name － City State Mobility Transportation Specialist July 2011 December 2014 Company Name － City State Reviewed new customer orders requests manually entered data centralized database. Conducted qualitative quantitative analysis logistics operations using simulation models tools. Negotiated contracts outside providers minimize costs company customers. Oversaw scheduling day-to-day activities 10-15 transportation employees. Manually created shipments, assigned carriers dispatched shipments. Forwarded client-related quality service issues appropriate manager resolution. Communicated emergencies, delays due weather carrier schedule changes customers supervisors. Coordinated rush orders order changes. Resolved problems customers, warehouses carriers. Acted liaison logistics, carriers customers. Coordinated returns origin interim transportation departments. Wrote weekly monthly global transportation reports. Produced bills lading updated shipment status information. Monitored shipments guarantee on-time delivery. Completed necessary customs documents paperwork. Oversaw organizing product storage stockyard areas. Drafted reports every day present accomplishments progress management. Exhibited strategic leadership foresight support long-range sales growth. Built partnerships local organizations increase company offerings improve services. Synthesized project findings actionable recommendations demonstrable effects business performance. Prepared invoices customers logistics department end every month. Program Support Clerk March 2010 July 2011 Company Name － City State Movement Control Coordinator June 2010 August 2010 Company Name － City State Letter Carrier September 2009 March 2010 Company Name － City State SUpply Chain Management Technician/ Aircraft Maintenance July 2003 July 2009 Company Name － City State Education MBA Management 2014 University Phoenix － City State United States BBA Integrated Supply Chain Operations Management 2012 University Phoenix － City State United States Coursework Business, Management Communications Coursework Business, Supply Chain management High School Diploma 2001 St. Augustine High School － City State 70119

AVIATION

LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent identifying customers' needs referring appropriate company products services demonstrating ability gain customers' trust providing exceptional follow up, leading increased sales repeated referral business Expertise resolving escalated customer service issues quickly effectively solving customers' challenges. Track record assisting Customer Service Sales dept. achieving potential using implementing experience, increasing sales 13.46% goal also interacting levels management improve customer business satisfaction. Secured 65 Shared Success Awards; Received several Sales Agent month Awards; Awarded numerous prize/gifts, awards consistently meeting/exceeding sales goals, successfully closed referred products maintained weekly monthly KDM QA Scores 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience Licensed United Healthcare Insurance Sales Agent Sep 2014 Oct 2015 Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge gaining customers trust building rapport following adhering hipaa guidelines company policy. Account Executive Sales Agent/FedEx Account Mar 2014 Sep 2014 Company Name － City State Responsibilities included maintaining deepening existing customer relations. Made outbound telephone calls engage customers new products services would develop value propositions meet business needs also Increasing volume existing customers. Successfully delivered Client's family services implementing well developed sales skills, collaboration, effective negotiation. Conducted daily rapport building customers using consultative sales approach maintaining regular contact designated accounts established sales process requirement. Licensed United Healthcare Insurance Sales Agent Sep 2013 Mar 2014 Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge also gaining customers trust building rapport following adhering per hipaa guidelines company policy. Customer Service Agent Apr 2013 Sep 2013 Company Name － City State Functioned primary resource handling pharmacy pharmacist contacts via telephone ranging routine complex, regarding insurance authorization, benefits, claims, general assistance. Duties performed related resolution adjudicated prescription claims regards member eligibility, benefits parameters applied, determination prior authorizations overrides exceptions systems. Deliver exceptional customer able complete calls expeditiously accurately assurance/confidence, accuracy, professionalism every member/pharmacy/pharmacist interaction fast-paced call environment adhering HIPAA CMS compliance regulations. Customer Service Task Specialist Jul 2006 Aug 2008 Company Name － City State Made contact Creditors new existing clients daily open/update accounts; negotiated account terms clients; added, updated modified PIF creditors client profiles. Collected processed modified payments ACH amounts dates; educated advised clients new counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals 200 inbound/outbound calls daily collaborating customer care depts. amp; manager enhance customer service. Education Training Completed various courses seminars customer service, call center simulations sales strategies, banking terminology teller role/ lockbox operations, goal-setting, public-speaking computer skills: Banking Customer Service Training Certificate. Wachovia Bank NA; Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate 2013 Goodwill Career Development Center － City State Computer Office Information Systems Certificate 2001 Central Piedmont Community College － City State High School Equivalency Diploma 2001 Central Piedmont Community College － City State 3.75 Skills approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting

HEALTHCARE

LIGHTING DESIGNER Professional Summary Computer savvy proficient design tools Architecture Electro-Mechanical Design [Job Title] continually searches new inspiration stays savvy current design trends. Proficient Adobe InDesign, SketchUp Rhino. [Job Title] whose multi-faceted specialty ranges design accessories furniture lighting design. Motivated Visual Merchandising Designer involved stages design product inception development production. Results-oriented [Job Title] delivers cutting edge creative designs within strict time frames. Organized Interior Designer adept multi-tasking developing creative solutions. Successfully coordinates vendors manages construction teams ease. Skills Building codes knowledge Complex problem solving Strong analytical ability Excellent attention detail Commercial interior design Working drawings procedures Space planning methodology Design process Carpentry Sketching Rendering Digital drafting 3D rendering software Proficient SketchUp Work History Lighting Designer 12/2013 11/2014 Company Name – City State Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Specified proper products materials project. Carefully reviewed contractor submittals finish materials. Specified proper products materials project. Prepared construction documents details implement design concepts. Originated developed creative design concepts. Architectural Electrical Design/Drafter 03/2008 12/2013 Company Name – City State Architectural Electrical Design/Drafting. Successfully resolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Carefully reviewed contractor submittals finish materials. Specified proper products materials project. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Architecture Intern 05/2007 02/2008 Company Name – City State Consulted clients determine architectural preference meet overall design goals. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Carefully reviewed contractor submittals finish materials. Specified proper products materials project. Facilitated requests regarding product information, installation methods product upgrade options. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Senior Electro-Mechanical Designer CEO 01/1990 01/2005 Company Name – City State Raytheon E-Systems. Motorola. Cadence. Consulted clients determine architectural preference meet overall design goals. Researched industry area green building environmental design. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Facilitated requests regarding product information, installation methods product upgrade options. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Senior Electro-Mechanical Designer 02/1986 11/1989 Company Name – City State Successfullyresolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Specified proper products materials project. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Design/Drafter 05/1980 01/1986 Company Name – City State Consulted clients determine architectural preference meet overall design goals. Successfully resolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Specified proper products materials project. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Education Bachelor Fine Arts Interior Architecture 2013 The University North Carolina City Interior Architecture BIM Design Graphics coursework Continuing coursework Sustainable Design Architecture coursework Color Theory Perspective course Historic Conservation Adaptive Re-use Sustainable Design Practices Energy Efficiency Building Envelope Historic Preservation sustainable design practices energy efficiencies building envelope Associates Applied Science Architecture Technology Wake Technical Community College Applied Science Architecture Technology Recipient Home Builders Association Scholarship Recipient Merit Scholarship Building Construction seminar BIM Design Graphics coursework Architecture coursework Officer Architectural Club Construction Materials Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management Drafting Certificate Electrical Mechanical 1980 Island Drafting Technical Institute City State Accomplishments Lighting Design Rex Hospital Duke Stadium Press Tower Skills AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management

DESIGNER

Professional Summary Detail-oriented, enthusiastic educator 12 years experience Higher Education, skilled designing curriculum various faculty members aim integrating technology meaningful ways. Seeking position Instructional Design professional I organize, plan, implement effective educational practices. Exceptional ability manage multiple projects deadline-driven, dynamic environment; Enthusiastic new ideas experiences. Experience Special Instructor Composition Administration June 2008 Current Company Name － City State Design first-year Composition curriculum, assists least 25 faculty instructors Composition semester. Using Learning Management System Canvas, created common College Composition course shell template. This involved collaboration IT order design deliver effective course. This available user Canvas immediate use. Currently used 25 faculty members. Modified documents within common College Composition curriculum accessible meet ADA regulations. Train, supervise, mentor new instructors College Composition, providing curriculum deliver. Implement professional development opportunities workshops, many focus upon effective use technology within classroom, including using various Learning Management systems helpful ways. Serve liaison English Department Center Advising Student Achievement well Division Student Affairs implement early intervention retention program called Early Performance. This entails recruiting participants creating documents train faculty participate. Plan, implement, monitor, assess various courses consistent Colorado State University objectives. Design test instructional methods utilize technology classroom meaningful ways. Collaborate team Composition faculty write organize anthologies used Composition classrooms across campus (some used across nation). Supervise, manage, train new Composition instructors, including planning, organizing, facilitating week-long Orientation year. Assess ensure instructors meet objectives goals courses. English Instructor January 2007 May 2008 Company Name － City State Planned, implemented, assessed various Composition courses, maintaining University objectives goals. Planned facilitated First Year Experience recitations, helping Freshmen understand culture UNC successful University environment. Designed presented variety professional development opportunities, including workshops matching teaching strategies various learning styles. Improved student writing skills tutor University Writing Lab. Graduate Teaching Assistant January 2005 December 2006 Company Name － City State Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) Dr. Sharon Wilson, one section Designed, implemented, assessed lessons assignments composition literature classes Collaborated instructors curriculum needs best practices. Language Arts Teacher August 2002 July 2004 Company Name － City State Taught English 9, English 10, Creative Writing, Argumentation Debate, Mythology Science Fiction. Designed, implemented, assessed lessons focused variety writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, research essays using MLA documentation. Provided assistance throughout drafting process development writing samples. Maintained strong connections parents, colleagues, administration relating progress success student performance well various programs. Sponsored Forensics Speech Debate Team throughout 2003-2004 school year including practices tournaments. Led several successful individuals triumph various categories. Critiqued individual performances judged numerous tournaments. Directed successful winter drama production "A Christmas Carol" resulting additional funds Drama program. Education Master Arts English DECEMBER 2006 University Northern Colorado － City State GPA: Recipient Dean's Citation Excellence Award Nominated Dean's Outstanding Thesis Award English Recipient Dean's Citation Excellence Award Nominated Dean's Outstanding Thesis Award Bachelor Arts English Education DECEMBER 2001 Colorado State University － City State GPA: Cum Laude English Education Cum Laude CURRENT Certificate Teaching Technology Distance Learning: Colorado State University Online Plus City State Accomplishments st edition (2009). Professional Development Facilitation Plan facilitate bi-monthly workshops continuing Graduate Teaching Assistant instructors; Plan facilitate bi-monthly workshops first-year Graduate Teaching Assistant instructors; Established maintain relationship visiting professors Vietnam's Foreign Trade University, offering instruction Composition curriculum navigation LMS (Writing Studio). Develop materials dissemination among Composition Faculty Student Affairs/CASA's Early Performance program. Publications Formal Presentations PASS Oct 2015: "Pathways Academic Student Success" EP 2015: Early Performance Student Retention: 7 The Role Composition Instructors" CCCCs 2014: "Student Perceptions Power Behind Podium" PDI 2013: "How Can Instructors Use Questions Promote Critical Thinking: Now That's Good Question" PDI 2011: "Designing Effective Writing Assignments" MLA 2006: "Iron Eggs Iron Ages: Reading Space" SMLA 2006: "Goddess House" Five Cs 2006: "Research Notebooks" Five Cs 2005: "Kinesthetic Sentences" Publications In conjunction CSU Composition Program: Ethics Higher Education (2013) Internet Social Media? (2011) Rhetoric Green 2nd edition (2010) Rhetoric Green 1 Skills ADA, Canvas, Creative Writing, creative writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition

ARTS

SR. CAMPUS RECRUITER Summary Solutions results driven professional 10 years high volume recruitment experience across multiple disciplines industries. Recognized known commitment excellence delivering high quality service. Highlights Full Life-Cycle Policy Development Organization Project Management Social Media Recruiting Behavioral Interviews EEO OFFC Competent Profitability Analysis Skype Adobe Connect Interviews Manage Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference Background Coaching Supervision Virtual Recruitment Facilitate Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 April 2016 Company Name － City State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house virtual events applicant sourcing pipeline Create monitor key metrics applicant tracking, admissions, student yield utilizing DMAIC model Perform cost profitability analysis functional cost reporting support recruitment budget Managed maintained annual budget $300,000 $335,000 recruiting, marketing, awards, events travel assignments Write update recruiting policies needed Develop local regional recruitment travel southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) March 2015 August 2015 Company Name － City State Manage full cycle recruiting, hiring, marketing placement teachers, Instructional Coaches Instructional Assistants throughout Charlotte Mecklenburg County "Read Achieve" summer program. Track metrics related recruiting (e.g., candidates yielded source, time hire, etc.) evaluate various strategies improve hiring efficiency Lead team 3 recruiters 1 recruiting coordinator Sr. Recruiter October 2007 March 2009 Company Name － City State Managed phases recruitment, including defining hiring management needs posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, open house events candidate sourcing pipeline Supported managed monthly 200 requisition load multi-level call center environment 20-day TTF goal for: Sprint, Sealy, Aetna AT&T BU's Created monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness diversity hiring needs utilizing DMAIC model Conducted interviews, reference background checks job applicants Maintained managed recruiting budget $7,000 brand awareness, travel events Employment Specialists September 2004 October 2007 Company Name － City State Maintained supported workbench 100-150 requisitions (exempt non-exempt) within southeast, southwest areas country 30>60>90 TTF goal Prepared reviewed background drug screens processed offer acceptance Drafted job descriptions created new job classifications Pre-screened job applicants, coordinated weekly travel itineraries applicant interviews Performed employment, background reference checks Effectively coach hiring managers applicant tracking PeopleSoft Education MA Human Resources 2004 Webster University － City State Human Resources BA Education 1997 South Carolina State University － City State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP HRIS Policy, FMP

BPO

HR SPECIALIST Highlights Staffing recruiting professional Interviewing expertise Recruiting Personnel records maintenance Affirmative Action compliance Fluent [Language] Detail-oriented Microsoft Office Suite expert People-oriented Experience 07/2015 Current HR Specialist Company Name － City State Assisted establishment hiring process currently use George's Employment Training Center. Assisted creation implementation first electronic hiring process within George's pre-printed new hire's SSN, address, date name decreased time hire someone 1 hour 30 minutes, average. Assisted development first electronic application production hiring. Explain terms position new hires, salary, hours, dress code, job description, etc. Responsible onboarding new employees, includes administering new, hire paperwork, E-Verify, I-9 Verification. Establish maintain relationships HR managers stay abreast current future hiring. Coordinated driver-recruiting process. 10/2010 07/2015 HR Specialist Company Name － City State Assisted Managers staffing compliance 16 area locations. Staff, insure compliance training completed, track assignments, evaluations, system access terminations Tyson clerical industrial temp pool, 100 people direct reports. Assisted development piloted first electronic application production hiring. Collaborated Team develop detailed processes non-discretionary, discretionary, professional hiring. Reviewed every I-9 E-Verify errors. Ran completed E-Verify new hires. Knowledgeable SAP, ADHOC, Training Events e-Recruitment data entry Reporting. 03/2009 10/2010 HR/Benefits Clerk Company Name － City State Analyzed employment-related data prepared required reports. Developed reports employee headcount, monthly HR reports quarterly training reports. Managed aspects employee life cycle process, including boarding. Communicated duties, compensation, benefits working conditions new hires. Ensure new hire files complete accurate. Worked extensively SAP verified data entered accurate. Explained human resources policies procedures employees. Conducted telephone onsite exit interviews employees. Worked 401(k) administration, FMLA areas insurance benefits. Generated employee-tracking reports month. Managed communication regarding employee orientation open enrollment Benefits. Ensured enrollment new hires Tyson's insurance plans. 08/2007 03/2009 HR Clerk Company Name － City State Maintained open position postings. Maintained customer service focus employees applicants levels organization. Verified applicant references employment history. Experienced multiple line telephones, handling routine inquires, directing calls taking messages. Distributed appropriate employment documentation various plant locations. Maintained accurate information outgoing files locations. Entering initial data, prepare hire rejecting SAP well making necessary changes recruitment side SAP. Generating reports. Verify applications complete. Provide assistance applicants completing application. Translate Spanish necessary. Ensured compliance laws followed. 10/2006 03/2007 Receptionist Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Served central point contact outside vendors needing gain access building. Made copies, sent faxes handled incoming outgoing correspondence. Posted open positions lobby Workforce. Worked diverse labor pool. Ensure applications completed compliance standards. Explained application process applicants. Scheduled interviews on-boarding process. 09/2005 10/2006 Administrative Assistant Company Name － City State Greet receive visitors. Answered heavy phone traffic. Maintained inventory office supplies. Coordinated CPR classes customers staff. Assisted staff coordinating meetings telephone conferences. Education 2001 Diploma Rogers High School Skills Benefits, central point contact, clerical, conferences, CPR, customer service, data entry, directing, documentation, fashion, faxes, focus, hiring, human resources, HR, insurance, inventory, meetings, access, office, neat, policies, processes, receptionist, reception, Recruitment, recruiting, Reporting, SAP, Spanish, staffing, taking messages, telephone, telephones, phone, Type

HR

ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 October 2014 Assistant Banking Center Manager Oversaw team five bankers executed sales activities; established achieved sales goals effective sales management techniques. Recruited, trained, mentored staff client profiling, conducting sales meetings, closing deals. Exceeded goals expectations; conducted skills assessment, performance management, development feedback, coaching employees sales force. Utilized consultative sales approach define customer goals develop solutions cultivated strong relationships customers. Managed day-to-day branch operations, including problem resolution, customer service, sales, over-seeing banking center team Responsible maintaining compliance operation issues, audits branch, specific applicable federal, state, local laws, regulations, well Comerica policies procedures Ensured reconcilements balanced items resolved timely basis, proof corrections, NSF return items, Reg D, Reg CC, large item review, teller balancing, monitoring correction Oversaw servicing customer accounts ensured changes handled timely manner, including research requests and/or additional information requested Researched, wrote reviewed operating procedures keep branches deposit operations up-to-date policies procedures Assigned additional branches oversee overall operational performance train managers employees set standards perform procedural activities per Comerica standards Assisted Regional Operations Manager support special projects, including currency reporting company wide Process Procedure Manual new assistant managers employees Provided training education staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control negotiable items, operational tasks Sourced fund business loans mortgage products, developed team members lending knowledge various products solutions Company Name March 2008 March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer December 2009, Top Small Business Accounts Opened May 2009 Exceeded monthly production goals $1,000,000 demand deposits, $100,000 investment referrals, $150,000 credit lines; opened maintained demand deposit time accounts, sold insurance products, fixed annuities Initiated, structured, closed mortgage loans business lines credit; referred customers brokerage services cross-functional opportunities Initiated team efforts staff achieve sales goals, operational excellence issues sales meetings and/or assisting customers Company Name November 2006 September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers acquire subprime loan packages funding establish wholesale mortgage market share company Surpassed market share objectives loan volumes $6,000,000 per month, exceeding company profit goals account executives Company Name July 2000 October 2006 Senior Loan Officer Windsor Capital individual Top Producer Month July 2005, Windsor Capital Platinum Club 2004 2005, Gold Club 8 x's 2003 2005, Silver Club 8x's 2003 2005, Windsor Capital Branch Top Producer 2003, 2004 2005 Hired, managed, trained new loan officers mortgage production sales Funded $100,000,000 mortgage loans single multi-family properties Partnered title companies, real estate agents, contractors, escrow officers solicit new clients generate mortgage loans Education University Michigan, College Engineering BS Electrical Computer Engineering Education Licenses: University Michigan, College Engineering, BS Electrical Computer Engineering University California 2015 Certificate Project Management City State US University California Irvine, Certificate Project Management 2015 Microsoft Project, Excel Word proficient Certifications Wachovia Bank, N.A., Wells Fargo Company Licensed Financial Specialist March 2008-March 2010 University California Irvine, Certificate Project Management Professional Affiliations Windsor Capital individual Top Producer Month Windsor Capital Platinum Club 2005, Gold Club 8 x's 2003 2005, Silver Club 8x's 2003 2005, Windsor Capital Branch Top Producer 2003, 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word

BANKING

BUSINESS PROCESS ANALYST Summary Business Process Analyst highly effective incorporating creative leadership skills achieve business objectives. Directs projects improve efficiency meeting deadlines budget requirements. Experience 03/2017 Current Business Process Analyst Company Name － City State Design implement internal audit practices identify, mitigate resolve HR exposure. Manage testing internal audit controls tracking status gaps corrective actions. Maintain audit schedule, partner HR Risk Manager Corporate Internal Auditors ensure on-time completion audits. Provide objective, risk-based evaluations effectiveness company policies procedures. Oversee annual reporting, including AAP, EEO-1 Vets 100. Prepare present quarterly executive reports CPO. 10/2015 03/2017 People Infrastructure Operations Coordinator Company Name － City State Acted primary point contact North American new hires. Administered applicant tracking system update, audit maintain candidate data. Managed onboarding process new hires North Latin America regions. Created sent offer packets new hires. Partnered members People Team ensure smooth integration new hires company. Worked HRIS Payroll teams create new hire accounts. Supported Talent Acquisition team projects global basis identifying documenting existing team processes, researching reporting industry best practices, carrying project tasks. 02/2015 10/2015 Operations HR Specialist Company Name － City State Managed aspects hiring process recruiting onboarding, including administration applicant tracking system, preparation employment agreements new hire orientation. Provided support various recruiting campaigns, including Stack Overflow local career fairs. Managed company PEO day-to-day operations group benefits program. Acted liaison employees PEO escalated tickets questions necessary. Maintained personnel files. Processed semi-monthly payroll. Reviewed employee expense reports compliance company policy. Assisted administrative functions, including ordering office supplies, overseeing facilities processes, maintaining record IT equipment handling correspondence. Assisted monthly sales commission calculation. Planned secured vendors company events. 08/2013 02/2015 English/Language Arts Department Chair Company Name － City State Attended countywide department chair meetings led monthly department meetings disseminate information members school's English/Language Arts department. Attended countywide Discovery Education professional development member Teacher Leader Corps facilitated school-based professional development modules student engagement use technology. Participated Leadership Team School Improvement Plan Committee development school's mission, vision, values statement. Interviewed department applicants made recommendations candidates. 8th Grade English/Language Arts Teacher, Martin Gifted Talented Magnet Middle School. 03/2012 02/2015 English/Language Arts Teacher Company Name － City State Planned implemented daily lesson plans accordance Common Core State Standards eighth grade English/Language Arts. Differentiated instruction collaborated specialists support needs learners. Utilized variety methods communicate parents families students. Created appropriate formative summative assessments analyzed data identify areas need. 10/2010 03/2012 LanguageArts Social Studies Teacher Company Name － City State Planned implemented daily lesson plans accordance North Carolina Standard Course Study eighth grade Language Arts Social Studies. Developed interdisciplinary units across content areas. Participated Leadership Team countywide implementation Balanced Literacy. Coordinated taught summer sessions transition camp geared toward rising sixth grade students. Education Training Master Arts Degree Education East Carolina University Education Bachelor Science Degree Education The University North Carolina Greensboro Education Skills project management, project coordination, administrative functions, content creation, employee relations, systems administration, internal audit, risk management, curriculum development facilitation, operations support

ARTS

SENIOR PROJECT MANAGER Professional Summary Ambitious Construction Executive experienced commercial construction 30+ years experience. Proactive, resourceful hardworking strong follow-through. Excellent problem-solving time management abilities. Skills Advanced problem solving Project planning development Finance accounting Employee relations Team building Negotiations expert Strategic planning Contract review recommendations Work History Company Name Senior Project Manager City State August 2017 Current Opening Denver Operations McCauley Constructors Establishing protocols, procedures reporting mechanisms satellite location Procurement management teams establish stand-alone profit center Act liaison main company office representatives provide information activities satellite location Actively project manage 3 5 projects $5 to­ $10 million range. Monitored market capitalize latest trends. Supervised work team members, offering constructive feedback work performance. Monitored timelines flagged potential issues addressed. Collaborated Pre-Construction department ensure accurate complete project budgets. Company Name President City State November 2010 August 2017 Qualified competitive subcontractor bids prior execution contracts. Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants. Educated general contractor personnel quality standards throughout construction process. Obtained notices completion compliance certifications construction administration consultants. Reviewed investigated Proposed Change Order Requests (PCOR). Stayed consistent project schedules plans FFE installations. Submitted project closeout documents accordance contract. Assigned projects tasks employees based competencies specialties. Accurately provided status information project progress project management. Led managed resolution issues project construction commissioning phases. Led planning, budgeting direction construction projects. Carefully coordinated plans specs using marketing programming standards. Company Name Senior Project Manager City State January 2006 November 2010 Managed teams on-site subcontractors multiple sites simultaneously. Acted liaison company safety representatives promote awareness understanding safety protocols. Proficiently used Incident Issues Tracking (IIT) system document site issues. Directed phases commercial construction projects, budgeting closeout. Collaborated Accounting department implement electronic accounts payable system. Company Name President City State January 2003 December 2005 Oversaw business-wide changes modernize procedures organization. Developed program promote new managers within, leading cohesive leadership structure. Obtained building specialty permits local jurisdictional agencies. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Trained promoted continued education onsite crew members. Company Name Project Manager City State April 1999 December 2002 Kept meticulous records costs expenses analyzed data budget. Managed 10 20 projects per year. Directed changes project scope cost implemented appropriate change management processes keep project track. Provided outstanding service clients maintain extend relationship future business opportunities. Conducted meetings clients determine project intent, requirements budgets. Company Name Project Manager City State April 1997 March 1999 Conducted meetings clients determine project intent, requirements budgets. Maintained project schedules managing timelines making proactive adjustments. Directed changes project scope cost implemented appropriate change management processes keep project track. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences subcontractors, consultants manufacturer's representatives. Education Masters Real Estate Construction Management Construction Management University Denver City State 1995 Construction Management BBA Business Management East Tennessee State University City State 1991 Business Management Skills Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management, Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols implementation Quality Control. Certifications LEED AP ICC Class A License ASHE (American Society Health Engineers)

CONSTRUCTION

DIGITAL CLIENT LEAD Experience 05/2014 Current Digital Client Lead Company Name － City State Client: ExxonMobil Responsibility: Play important role technology centric account; spearheading strategy project leadership ExxonMobil's Next Gen Global Web development efforts Lead team consists UX, Search, Analytics, Technology, Creative PM establish Client's business goals measurable end-products requirement gathering collaborations EM's key players Deliver Agency POVs, present subject matter solutions based learning analytics, consumer insights, technology trends help Client's decision making process Champion US PVL/CVL sites post-launch operational efforts, including content management updates, overall optimizations technical implementations Manage EM's User Database Marketing efforts, craft short term/long term email marketing communication strategy development plans partnership planning team Responsible budget tracking annual vs. project based estimates, work completed to-date, vendor invoices, billing to-date year-end accrues Projects: ExxonMobil's Next Generation Web Developments (US, Russia, China), User Database Marketing; Search (On-Site Search, SEO), Analytics, Site Content Management. 04/2014 05/2014 Digital Account Director Company Name － City State Managed digital strategy, creative production process partnership traditional account team Contributed 2015 digital planning effort $3 million integrated proposal across web, social, CRM, digital media, PR Consulted Restasis web analytics reporting process; proposed web optimization plan effort create effective user conversion path elevate overall conversation rates Helped recruiting subject matter experts expand Agency's digital capabilities Contributed company's overall growth; facilitated RFP process; presented new business pitch Projects: Website Development Optimization (Desktop, Tablet, Mobile); rEVO iPad App; Omniture Reporting; Google Analytics; Webmaster Tool; SEO; Paid Search; Banners; Emails. 06/2012 04/2014 Digital Account Supervisor Company Name － City State Led managed wide network Land Rover online businesses, integrated marketing campaigns, various digital projects; made quick precise decisions based data positively reflected business outcome Acted hybrid account digital producer solid understanding technical environment lead conversations developers; strong understanding current emerging web development technologies, front-end back-end technologies, social media, APIs CMS communicate technical needs throughout organization Responsible Client relationship building; owner communications partners (Global Regional) Contributed establishing US online business international pilot market; liaison UK Client team various assignments related brand, product tech daily basis Participated research strategy exploratory; developed brand creative briefs; project managed digital related project end-to-end; monitored analytics optimized experience based metric results Developed project scope upcoming fiscal year included new, existing buzz-worthy work Supervised trained Account Executives; ensured quality work layers leaves Agency Projects: Range Rover Sport "Race The Sun" Integrated Digital Campaign: Rich Mobile Experience (Vehicle Configuration, Interior 360 View, Mobile Game); Immersive Interactive Film Mobile Apps: Trail Less Traveled Range Rover App; Land Rover Owner's App; In-Control Car Integration Digital Media: In-Market Dynamic Banners; Media Partnerships; Rich Desktop/Mobile Banners Websites Development Maintenance: Global Desktop Site (responsive); Tier 1 Mobile Sites; Tier 2 regional Dealer Sites (responsive); Micro-Sites; Vehicle Configurators; Site Tagging; Site Retargeting; Inventory Search Tools; Database Management; Lead Form Creations Lead Optimizations; CMS SDL Tridion. 02/2010 01/2012 Integrated Account Supervisor Company Name － City State Kohl's; Nasdaq (US, Global); Verizon; Novartis Reclast Responsibility: Strategically led managed multi-million dollar campaigns end-to-end; helped major retail Client successfully integrated digital efforts traditional work stream Presented constant digital support expertise; actively contributed key market insights, trends solutions Maintained Client contact demonstrated true partnership offering strategic input throughout process Accountable Client budget, agency quality work; managed creative process executions Developed presented in-depth reporting comprehensive campaign analyses quarterly basis Supervised junior account staff conducted performance reviews ensure track advance Projects: Social Media (Facebook): Engagement Apps, Games, Contest, Sweepstakes Campaign integration: TV, Radio, Print, Micro-sites, Rich Media Banners, Web Videos. 12/2007 01/2010 Digital Account Executive Company Name － City State J&J CPG Neutrogena, Aveeno; J&J Rx Remicade; ExxonMobil Novartis OTC Benefiber, Prevacid; CibaVision (US, Global) Dailies; Medicis Restylane Responsibilities: Developed campaign strategies recommendations using emerging technology social media platforms achieve various Client marketing goals Managed account functions, creative process ensured complete work accuracy Presented ideas Client discussions, translated Agency perspectives added value client's businesses Acted key contact Clients, partner Agencies, vendors fostered strong relationships parties Developed project Scope Of Work, creative brief, timelines managed production budgets Projects: Digital Experiences: Mobile App; Augmented Reality; Touchscreen eDetail (Interactive HCP VisAid) Social Media (Facebook): Engagement Ads, Fan Pages, Apps, Promotions, Contests, Videos Other Digital Projects: US Global specific Websites, Banners, TV Ads, Print,), emails, CRM. 10/2006 12/2007 Integrated Account Executive Company Name － City State Worked integrated account lead digital CRM; provided constant support team Clients Developed market insights competitive analysis lead great creative ideas strategies Participated initiation, presentation, completion projects Managed communications team Clients, partnered Agencies vendors daily basis Developed project estimates managed budgets forecast high degree accuracy Projects: Websites (Branded unbranded), Banners, CRM, Emails, Direct Mail, SEO, Print Ads, Posters, FSI, DRTV. Education September 2006 BBA Marketing Advertising Pace University － State GPA: GPA: 3.54/4.0 Marketing Advertising GPA: 3.54/4.0 Skills Ads, Agency, Banners, billing, budgets, budget, CMS, competitive analysis, Content Management, conversion, CRM, Client, Clients, Database Management, Database Marketing, decision making, Direct Mail, email, Film, Google Analytics, UX, Inventory, marketing, Market, marketing communication, network, Next, Optimization, performance reviews, Posters, PR, producer, project leadership, proposal, quality, quick, Radio, Reality, recruiting, relationship building, reporting, requirement, research, retail, RFP, social media platforms, strategy, strategic, strategy development, Sun, TV, View, Website Development, Web development, Websites, Webmaster, year-end

DIGITAL-MEDIA

RN ASST. HEAD NURSE PRACTICE LEADER Skills care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology Experience 09/2010 12/2011 Company Name Hired ADON (Assistant Director Nursing) 85 90 bed long term care Mentally Physically disabled children 2 years upper 20's older individuals. My job included staffing nurses monthly, setting transportation outside MD office visits residents, monitoring 3 nursing units day day care documentation residents, taking call needed twice month MOD entire building ,I conducted in-services nursing staff answered pages day questions oversee critical changes residents helped decisions transfer hospital speaking MD.Helped staff nursing needed. Secured Home Health position ResCare located Oak Park Illinois 2015. I made home visits overseeing clients overall health. Did basic assessments listened new complaints change status. Would call clients doctor needed inform change status. Gave injections/ infusions needed participated one clinical trial aspects visit timed documented per protocal. I still registered agency clients need RN visit. Most clients need part time CAN visits. Secured RN position July 2016 Best Home Health I home visits part time. The jobs available part time minimal took roster. In fall 2016 worked Maxim Home Health asking part time Infusion cases. Again I promised infusion cases available Were ones 40 miles away cover milage. I still roster rarely called. Currently looking Part Time RN line going facility 30 minute drive tutoring online triage willing learn Case Management PT Oncology/Hospice Additional professional activities Was OCN certified past Was Med Surg certified past plan recertify future. Was team nurse North Shore Youth Baseball League 4 years References Dr. Emil Totonchi MD. Advocate Illinois Masonic Med. Center** Dr. Michael Friedman MD. Advocate Illinois Masonic Med. Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med. Center** Lorel Hedges Nurse Practioner. Advocate Illinois Masonic Med. Center works Tennessee Uma Kelkar Director Rehab Manor Care Northbrook Jean Gavina Director MDS, Manor Care Northbrook Elma Ramos RN Evening Nursing Supervisor, Manor Care Northbrook Contact information available upon request. 06/2009 07/2010 Company Name Started Supervisor promoted DCD (Director Care Delivery) managing 40 bed Locked Dementia Unit later 60 bed Long Term Care Unit recently back Dementia Unit along Long Term Care Unit. Duties included: Leading nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating existing information systems, material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting leading company policies, attending interdisciplinary meetings twice daily, weekly monthly meetings Medicare meetings, investigation falls skin injuries, new admissions care planning. Monthly Staff Meetings. Assists hiring disciplinary actions. Resigned July 2010 Want take vacation time, find Long Term Care Management position somewhat closer home. 01/1977 01/2009 RN Asst. Head Nurse Practice Leader Company Name － City State Responsible management Unit 24 hr basis including staffing, scheduling, payroll. Monitor staff RN's, NCT's, Unit Clerks daily assignments going learning needs, occasionally fill staff RN voids. Reported Nurse Manager daily basis additional tasks keep current Units activities problems. Helped Nurse Manager interview process disciplinary activity employee terminations .Sought scheduled in-services staff made sure staff attended required hospital mandatories yearly required. 01/1977 01/2009 Company Name － City State Started nursing career RN general Med Surg Unit 2 years. Recruited MD Chairman Oncology part staff open 1st Oncology inpatient Unit. Promoted also Assistant Head Nurse. Worked next 20 years. Earned OCN certificate. Helped instruct RNs unit become certified mix Chemo drugs via Laminar Flow Hood administer drugs safely monitor side effects manage symptoms. Beside management duties also responsible taking patient load many days week. In 1999 changed Surgical 23hr Observation Unit Illinois Masonic Med Center Staff RN. After approximately 4 years promoted Practice Leader,(equal Asst. Head RN Duties expanded Computers installed Units. Responsible computer profiency scheduling staff Computer Classes monitoring progress daily charting patients. Attended workshops learn computer scheduling payroll duties. Attended 2 day seminar PICC LINE insertion management. At one point headed PICC LINE program PICC RNs kept records PICCs placed patients complications later problems, Became Nationally certified Med Surg Nursing taking exam passing. Types Surgical patients seen thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head Neck, General ENT patients Fetal Demises less 20 weeks. Due number private rooms unit also would take types Isolation including R/O TB Negative Air Flow room. Many patients short stay anywhere overnight 2-3 days. Some patients overflow Medicals, Isolation, extensive Head Neck Surgical patients would stay 4-5 days more. As result Unit fast paced. Many days half unit would discharged within 1-2 shifts beds would filled new patients. My main job daily basis manage placing patients correctly oversee assignment competent staff types patients coming in. I made frequent rounds assure pt satisfaction quickly aid preventing problems escalating. I monitor staff learning needs try set needed review Unit based in-service also try send staff outside learning seminars budget allowed. On daily basis responsible checking" State Unit printed daily included areas staff charting missing incorrect. I would make sure shifts staff aware missing documentation correct help correction needed. Attended staffing daily make sure last minute changes done next two shifts adequate staffing. Education Training 1976 RN Diploma Illinois Masonic School Nursing － City State 1974 Northeastern Illinois University － City State 1973 Western Illinois University － City State Additional Information Awards received Dorothy Rome Nominee 1999 Highest yearly award Experienced RNs Awarded many "Applause Awards´" years Masonic. A nominated award Excellence Asked Head PICC Line Program turned Interventional Radiology All Advocate Illinois Masonic Medical Center.

ADVOCATE

CONSULTANT Summary An accomplished results-driven MARKETING AND SALES MANAGER AND PROFESSIONAL extensive experience new business development, branding, customer relations, account people management, training development, new, emerging, traditional media. Leverages practical experience strong communication skills, working well levels organization. Possesses proven track record turning underperforming business units profit centers. A creative thinker reliable producer drives strategic initiatives conceptualization implementation. Highlights Business turnarounds B2B B2C expertise Consistently executes objectives Account management Supervisory management Excellent presentation skills Project management Analytical ensure successful strategy Social media Nimble, highly creative visionary capabilities Experience Consultant 09/2001 Current Company Name City State Founded company earned profits quickly cold-calling, client following bringing new ideas new emerging media mix (e.g. social media, online marketing campaigns). Handled coordination day-to-day company operations, people management, training, strategic planning, marketing strategy development, local, regional, major account management, development implementation specialized marketing programs strategies, budgeting, vendor procurement, client relations. Stayed abreast marketing advertising trends. Negotiated media buying saving clients money (e.g. saved one client $200,000).and maximized clients' financial investment. Developed implemented strong online strategies including social media mixed traditional media clients marketing efforts. Earned client loyalty increased revenues 213% Created award-winning websites, commercials, print designs packaging. Developed series national public service announcements garnering massive media attention. Additional Experience TIME WARNER CABLE MEDIA SALES, Chatsworth, California, Television Advertising Account Manager, 1998-2001. Hired new position expand local regional business. Learned executed television media advertising logistics scratch. Transformed zero billings billings exceeded performance representatives less one year. Generated clients cold-calling efforts educating prospects value ease television advertising. Oversaw production; worked managed producers clients. Earned confidence clients defining strategies ensure proper budget management, setting expectations well researching collecting demographic information ad campaigns. LOS ANGELES DAILY NEWS, Los Angeles, California, Advertising Account Manager 1996-1998. Sold newspaper advertisements local accounts cold calling efforts. Tripled revenue underperforming territory first year. Promoted second underperforming territory quadrupled revenue local business. Handled 40 accounts daily, met hourly deadlines, made presentations clients, created special sections insert paper creative selling efforts. Participated layout ad copy, reviewing proofs clients, managing production, art staff, training sales reps. Planned advertising campaigns clients. DAILY PILOT, Costa Mesa, California, Advertising Account Manager 1992-1995. Sold newspaper advertisements local regional accounts cold calling efforts. Increased billing 619% three months. Handled 30 accounts daily, met hourly deadlines, made presentations clients, created special sections insert paper creative selling efforts. Convinced agencies national advertisers advertise small, local newspaper. Recognized consistent top performer broke sales records. Served president public speaking organization, ambassador Costa Mesa Chamber Commerce. SOUTH COUNTY NEWS, Mission Viejo, California, Account Executive 1991-1992. Entrusted growing challenging accounts several months company; turned profit center. Created sections sell generated new revenue. Affiliations WOMEN IN CABLE TELECOMMUNICATIONS (WICT), Los Angeles, California, President Southern California Chapter, 2003-2004. Managed 20 senior-level entertainment executives local chapter's Board Directors assigning delegating responsibilities. Executed several events aligned organization's mission statement, "Develop Women Leaders Who Transform Our Industry". Raised money chapter host events 500 members. Developed comprehensive package sponsorship opportunities; demonstrated great cost-savings sponsors securing funds run chapter. Tripled membership, secured high-value creative sponsorships, met exceeded objectives required National Association. Vice President Southern California Chapter, 2003. Assisted president running chapter securing sponsorship dollars. Helped create launch formal mentoring program, served formal mentor. Secured funds sponsorships sold large corporations including Disney, ABC, Time Warner. Sponsorship Chair Southern California Chapter, 1999-2000. Formalized structure sponsorships, assigned teams raise money, secured funds events. Education B.A Marketing 1990 VANGUARD UNIVERSITY City State Professional Development Public Speaking, Toastmasters, International The Networkers, Costa Mesa Chamber Commerce Advertising, Vanguard University Publications Manire Speak current ongoing blog. Women Cable Telecommunications (WICT) Multichannel News, 2004 University Public Perceptions study commissioned Vanguard University, 1990. Computer Skills Microsoft Office Excel, Word, PowerPoint; iWork Numbers, Pages, Keynote; QuickTime; QuickBooks; Tweet Adder; Adobe Readers; GoToMeeting; Join.Me; Preview; Skype

CONSULTANT

LEAD TEACHER Summary Use knowledge firsthand experience I gained various education, work civilIan military experience, extracurricular leadership positions become proactive dedicated team member. Highlights Apple Windows programs including Microsoft Office Suite Internet Proficiency Social Media website use communication Sigma Kappa FOCUS members Accomplishments Awarded two Navy Marine Corps Achievement Medal 2014 2017. Awarded Letter Commendation winning Junior Sailor, 2016. Formally acknowledged Defense Reduction Threat Agency superb supervisory actions management. Awarded multiple Letters Appreciation community pillar Marine Corps Security Force Battalion, Bangor, WA. Experience Lead Teacher 12/2011 10/2012 Company Name City State Creating implementing small group interventions students Kindergarten 6th Grade Math Reading. Engaging students assessed High- Ability. Preparing students State-wide standardized assessments adapting concepts. Substitute teaching various classrooms pending absence classroom teacher. Challenging struggling students various methods, allowing grasp correct perceptions. Executing roles assist teachers classrooms, well within school community. Working students Functional Academics program provide support classroom teacher. Using multiple tools techniques adjust students' learning processes. Created lead school program Elementary students. Developed lesson plans include interactive productive activities students. Substitute taught various classrooms Center pending absence classroom teacher. Fulfilled role full time classroom teacher Preschool Classroom long-term period of. transition. Substitute Teacher 09/2011 Current Company Name City State Assumed role classroom teacher absence classroom teacher. Improvised ensure productive learning experience students. Provided assistance teachers staff school. METRO MARYLAND YOUTH FOR CHRIST. BALTIMORE, MARYLAND. Mentor Counselor September 2011- Present. Mentored Middle School Students various schools Central Baltimore County area. Created lesson plans teach students fundamental values ideals. Provided support students need allow engage productive conversations. Developed activities ensure student involvement growth organization. Administrative Assistant Company Name City State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 December 2010 Administrative Assistant *Provided direct assistance support Vice President company. *Reorganized company's Business Center effectively monitor 120 employees. *Maintained internal external revenue reports mastery Microsoft Excel. *Worked company's Business Center analyze proposals complete office duties making *copies faxing documents. *Managed front desk answering directing calls well responding email requests Education Leading Enlisted Member Field Training Officer 2017 United States Department Navy Bachelor Science Elementary Education 2011 University Maryland City State Minor Mathematics Academic Honors Coursework Business Human Resources 2011 UNIVERSITY OF MARYLAND City AUSTRALIA Study Abroad Program High School Diploma 2007 GARRISON FOREST SCHOOL City State May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor Mentor *Mentored University Maryland Division I athletes. *Provided guidance support ensure students stay track achieve academic goals. *Developed mentor programs assist engage students proficient English language *as well English primary language. May 2011 MONTPELIER ELEMENTARY SCHOOL City State Supported low-income fifth grade classroom. *Assumed leadership role classroom full-time Math, Language Arts, Reading, Social Studies *Science teacher. Managed lesson plans throughout year. *Initiated designed classroom awards students improved grades school year. *Awards program resulted 75 percent class achieving goal. *Created reading groups students scored basic standardized tests. *Created small group students struggling math aid mastery basic skills. Professional Affiliations SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member New Member Education Committee Member Philanthropic Committee*Academic Honors Interests FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor Mentor January 2009 May 2011 June 2007-Present *Volunteered leader 70 middle high school students week long summer camps internships Martha's Vineyard, Massachusetts. *Volunteered leader 50 middle school students week long winter camp North Creek, New York. *Led small groups ten students engage discussion team building exercises. *Guided full camp lecturers helped prompt small group discussions. *Planned weekly meetings well special events Baltimore area high school students resulting *increased overall participation. *Served mentor high school seniors preparing enter college. Skills Enthusiastic people person, great organizational skills,

TEACHER

RANK: SGT/E-5 NON- COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM Summary Motivated logistics specialist, successful managing inventory control, customer service transportation logistics. Excellent problem solving interpersonal skills. Managed accounted $100 million military munitions zero errors. Monthly inventories multiple warehouses. Reconciled daily issue turn-in paperwork customer units. Consistently recognized excellence field. Successfully opened, developed maintained consolidated mail facility, servicing 5,000 soldiers. With prior experience able quickly learn comply military, federal regulations handled certified, registered insured mail 100% accuracy. KEY QUALIFICATIONS: · Current Secret Clearance · Stock Control · Management · Conflict Resolution · Logistics · Leadership Highlights Inventory tracking Clear concise communication Flexible availability Highly adaptable variety situations personalities Constant desire learn. Strive subject matter expert Gaining Customer trust Positive, upbeat attitude Accomplishments As Non-Commissioned Officer Charge day day operations 4th Combat Aviation Brigade Mail Room, directly responsible ensuring perfect 100% pick record September, 5 2012 April, 17 2015. Tracked verified Official Mail Distribution Center, Fort Carson Post Office Received 4 consecutive commendable ratings attention detail, outstanding performance, Army 4th Division Postal Inspections Selected 4th Infantry Division G1 Best Mail Room Installation, Fort Carson, first quarter FY 13 Chosen leadership, compete promotion board, awarded promotable status sent Basic Leaders Course. Earned trust confidence senior leadership and, put charge team peers, absence, several occasions, turn live expended rounds Work Experience Rank: SGT/E-5 Non- Commissioned Officer Charge Brigade Mail Room June 2012 May 2015 Company Name City State Management: · Opened, developed, managed consolidated mail room 5,000 soldiers. Certified USPS handled 300,000 pieces mail, well as, 10,000 pieces Certified Registered mail zero loss. Trained 6 soldiers perform cohesive team accomplishing daily activities brigade mail room. Rank: SPC/E-4 (P) Ammunition Specialist June 2011 June 2012 Company Name City State Developed load plans based training requirements federal regulations regarding transport hazardous materials Trained guided several junior soldiers operation material handling equipment use safe handling transportation aviation ammunition Rank: SPC/E-4(P) Promotable Ammunition Specialist November 2009 June 2011 Company Name City State Supported basic training advanced individual training, weapons ranges Ensured training able conducted scheduled consistently making deliveries time 100% accuracy Assisted drawing, delivery, turn-in 14 million rounds ammunition, valued 30 million dollars. Rank: SPC/E-4 Ammunition Stock Control Accounting Specialist May 2007 November 2009 Company Name City State Stock Control: · Inventoried, issued, transported, managed $100 million military munitions zero loss. Instructed trained 5 personnel Standard Army Ammunition System-Modular (SAAS-MOD). Communication: · Communicated effectively civilian contractors, Republic Korea officers soldiers successful effort ship 100 containers ammunition back United States. Residential/ Commercial Painter June 2000 May 2007 Company Name City State Maintained professional, appearance attitude, develop client confidence. Consistently developed ideas maximize output accuracy. Accomplished tasks standard, often ahead time both; jobs working alone jobs working team member. Education Associate Science Pre-Engineering Pikes Peak Community College 2016-2018 City State Enrolled Fall 2016 Semester begin work Pre-Engineering A.S Degree. I hope transfer Colorado School Mines obtain B.S Degree Engineering. Skills Dedication customer service, often remaining flexible availability accommodate many customers possible Proven competency learning aspects state federal regulations, ensuring 100% compliance I work Accepts challenges hesitation; never retreated opportunities greater responsibility Exceptional ability recognize potential problems work resolve quickly discreetly. Affirming customers confidence.

AVIATION

CNA IN SKILLED HEALTHCARE Professional Background I looking career using knowledge skills obtained healthcare industry past eleven years. I feel I could contribute company I may employed utilizing training, skills, experience I acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree Art Institute. Diploma Computer Technology plus classes Computer Systems Electronics Technology Web Design Westmoreland County Community College. Professional Experience 10/2014 Current CNA Skilled Healthcare Company Name － City State Provided primary resident care assistance daily living activities. Provided caring companionship elderly developmentally disabled patients. Worked part team execute proper care body mechanics safety patient. Obtained vitals floor 25 patients per shift Maintained patient privacy confidential patient information. Monitored patients acute conditions. ​ ​ 04/2013 12/2013 CNA Skilled Healthcare Company Name － City State Assisted patients multiple chronic diagnoses, including COPD asthma. Supported patients customized patient teaching tools. Maintained patient privacy confidential patient information. Obtained vitals floor 25 patients per shift. Provided primary resident care assistance daily living activities. ​ 08/2012 03/2013 CNA Skilled Healthcare Company Name － City State Provided primary resident care assistance daily living activities. Worked part team execute proper care body mechanics safety patient. Obtained vitals floor 25 patients per shift. Maintained patient privacy confidential patient information. Monitored patients acute conditions. 01/2011 04/2012 CNA Skilled Healthcare Company Name － City State Assisted patients multiple chronic diagnoses, including COPD asthma. Supported patients customized patient teaching tools. Participated unit based Quality Assurance Program. Escorted patients examination rooms prepared physician exams. Provided primary resident care assistance daily living activities. 09/2008 10/2010 CNA Skilled, Assisted, Personal Settings Company Name － City State Provided primary resident care assistance daily living activities. Provided caring companionship elderly developmentally disabled patients. Obtained vitals floor 25 patients per shift. Maintained patient privacy confidential patient information. Provided diagnoses treated patients chronic acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees skilled units. 10/2007 09/2008 CNA State Skilled Facility Company Name － City State Assisted patients multiple chronic diagnoses, including COPD asthma. Supported patients customized patient teaching tools. Participated unit based Quality Assurance Program. Escorted patients examination rooms prepared physician exams. Provided primary resident care assistance daily living activities. 01/2007 07/2007 Home Health Aide Company Name － City State Provided caring companionship elderly developmentally disabled patients. Provided primary resident care assistance daily living activities. Observed documented patient status reported patient complaints case manager. Massaged patients applied preparations treatments, liniment, alcohol rubs heat-lamp stimulation. Assisted adequate nutrition fluid intake. Provided meals housekeeping. Education Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City State United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design Programming, Computer Technology. 06/90 AST Degree Visual Communications Art Institute Pittsburgh Visual Communications 06/81 Academic Diploma General Hempfield Senior High School － City State United States Certifications Pennsylvania CNA license previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design Programming Additional Information Personal Work References Upon Request

HEALTHCARE

ARTS EDUCATION INTERN Objective To obtain administrative internship Performing Arts Project 5-week intensive program. Education Bachelors Music Vocal Performance 2018 California State University, Northridge － City State USA 3.99 GPA Coursework Music Theory Coursework Vocal Techniques Musical Theater Experience Arts Education Intern Sep 2016 Current Company Name － City State Taught workshops opera local schools Researched compiled study guides schools Assisted Dr. Anthony Cantrell setting student matinees ​ Arts Education Box Office Intern (LA County Arts Commission Intern Program) Jun 2016 Aug 2016 Company Name － City State Director children's theater workshop, overseeing casting 19-28 children 40 minute children's show Sold tickets productions, answered phones, organized tickets​ ​ Piano Vocal Teacher Oct 2014 Current Company Name － City State Private piano vocal instructor, skilled teaching students ages, learning styles, skill level Coordinated studio classes, recitals, schedules, lesson times ​​ Freelance Musician-Singer Pianist Jan 2014 Current Company Name － City State Tenor Section Leader Substitute. Panorama Presbyterian Church, City Angels Community Choir. Planned performed music weddings receptions Accompanied Kirk O' The Valley Children's Choir Awards Recipient Mary Bayramian Arts Scholarship Recipient Robert W. Wienpahl Scholarship Recipient Associated Student's Scholarship Recipient Vocal Arts Returning Student Scholarship Dean's List Academic Achievement Award Skills Outstanding sight reader Piano accompanist Vocal coach​ ​​

ARTS

SALES CONSULTANT Summary A current sophomore majoring sociology enjoys working interacting people. Technologically savvy, quick learner, strong work ethic ensures great leadership well great team member. Always willing put best effort work accomplish goals friendly positive attitude contributes pleasant work environment. Experience Company Name City State Sales Consultant 07/2017 08/2017 Processed customer payments uplifting friendly attitude. Addressed eliminated customer issues well ensured welcoming clean environment Assisted customers purchases fulfill targeted company goals Company Name City State Facilitator 07/2017 Facilitated conversations Native American history identity. Served college mentor advisor Native American high school students. Interacted built relationships students week-long programs various reservations. Company Name City State Intern 06/2015 12/2015 Educated several native communities healthcare benefits. Cooperated fellow interns community-based events create execute company goals. Approached interacted individuals discuss healthcare options. Education High School Diploma 2016 Tse' Yi' Gai High School City State United States Certifications: Valedictorian Extracurricular Involvement: Student Council, Peer Helper, Honor Society, Athletics, Native American Club Recipient National College Prep Scholar, Quest Bridge ​ Columbia University City State United States Graduation expected May 2020 Leadership Mentor Columbia Mentoring Initiative, Sept. 2017-Present Serve guide motivator first-year Columbia College student Indigenous family group. Discuss create personal, mentorship, academic goals. Attend bonding events mentee ensure healthy mental physical well-being. Powwow Chair Native American Council Columbia University, Apr. 2017-Present Co-President Native American Heritage Month, Apr. 2017-Dec. 2017 Responsible planning organizing month-long events represent Native American identity also annual university powwow. Engage weekly meetings discuss event planning peers advisors. Use leadership abilities execute events timely organized manner. Skills Critical Thinking Goal Setting Implementation Teamwork Skills Proficient MS Word, Excel, PowerPoint

SALES

CONSERVATION TECHNICIAN/MAINTENANCE Summary To build career local community improve skills Biological Science field Skills Microsoft Word documents, Excel spreadsheets Power Point presentations Experienced ARC10 Geographic Information Systems Experience 03/2017 10/2017 Conservation technician/maintenance Company Name － City State I worked previously retail environments tend fast paced high energy work requiring close attention detail, able lift heavy loads, standing long periods time, responding customers friendly positive attitudes. I previously employed position head cashier Home Depot #2559 located Frederick, Maryland. My primary responsibilities ensure customer needs met checkout, returns, special service department, prodesk registers, train coach new existing cashiers. I also responsible creating editing schedule accommodate needs sales flow. I acquired multi-tasking, customer service management skills previous employment opportunity directly applicable. The conservation technician responsible openings closing procedures park. Regular upkeep park buildings, structures, roadways, picnic camping areas primary goals position. The position requires array knowledgeable skills areas carpentry, plumbing, masonry, heavy equipment operation, general mechanic. 05/2016 10/2016 Conservation technician/maintenance Company Name － City State The conversation technician responsible opening closing procedures park. Regular upkeep park buildings, structures, assisting staff summer programs/park visitor events goal position. This position requires technician exposed severe weather conditions, operate heavy equipment, operate state vehicle, knowledgeable areas plumbing, electrical, hand/power tools, wood cutting, requires employee regularly maintain/service equipment. 05/2015 10/2015 Field technician larvicider Company Name － City State The technician records site survey assessment performs quality checks biological control agents applications. The technician collects, records, processes data pertaining environment pesticide concentration including targeted non-targeted species indigenous treatment area. The technician responsible use state department motor vehicle safe manner public roadways within state times. Education Training May, 2014 Bachelor science Shepherd University － City State Completed summer capstone research project totaling 400 hours logged work team building outdoor education programs Claude E. Kitchen's (Fairview) Outdoor School Blair's Valley Wildlife Management Area/Western Maryland Department Natural Resources field office located Clear Spring, Maryland. 2000 11400 Robinwood Drive, Hagerstown MD 21742 Hagerstown Community College Associate science Interests Strong work ethic positive attitude: recipient retail monthly recognition numerous times Eagle Scout Award (highest honor Boy Scouts America) Excellent youth young adult leadership/guide experience Frequently performs community volunteer work American Red Cross Chesapeake Bay Foundation Skills attention detail, carpentry, cashier, closing, coach, customer service, editing, equipment operation, fast, Information Systems, team building, management skills, masonry, mechanic, Excel spreadsheets, office, Power Point, Microsoft Word, multi-tasking, Natural Resources, plumbing, power tools, presentations, processes, quality, research, retail, sales, technician Additional Information Strong work ethic positive attitude: recipient retail monthly recognition numerous times Eagle Scout Award (highest honor Boy Scouts America) Excellent youth young adult leadership/guide experience Frequently performs community volunteer work American Red Cross Chesapeake Bay Foundation

AGRICULTURE

EXPERIENCED INFORMATION TECHNOLOGY MANAGER Experience Experienced Information Technology Manager Highly accomplished professional 10 years experience variety management areas. Astute identifying operational business needs, turning needs requirements, producing supporting business reporting systems. Skilled phases project management, managing resources personnel, leadership. Demonstrated ability implement effective systems manage high output work teams. Key Proficiencies Personnel Management Leadership Management on-shore/off-shore resources Financial budgets/planning Project Management Business Intelligence Communications Business Analysis Report Development/ Analysis User Relations/User Training Development Superior Microsoft Office Product Knowledge Redesign entire BI Program including streamlining platform, redesign warehouse, revamp reporting tools, resulting consistent data across entire organization, quality, trusted data business decision making, license cost savings $30,000 per year 5 year period. Redeployment architecture Business Objects SAP BO SAP BW providing backend closed system tools improve report design runtime efficiency reports. Implementation revamped external website using SharePoint redesign toolset; project brought technology current SharePoint 2010 architecture providing vendor support established new company branding. Redesign SharePoint end user experience gain user acceptance build stronger partnership business units. Applications Team Leader 05/2012 Current Company Name City State Manager Business Intelligence, DBA, SharePoint, Web departments; including strategic planning, overall systems architecture, personnel. Work variety vertical horizontal reporting structures communicate progress status. Cultivate relationships levels within organization build strong partnerships. Review reporting, database, SharePoint, web practices ensure proper techniques utilized, handle project management, oversee departmental staff development, compensation, hiring practices. Management personnel includes onshore offshore consultants well company employees. Accomplishments Implementation revamped external website using SharePoint redesign toolset; managed on-time within budget. Project brought technology current provided streamlined user experience. Redevelopment standards SharePoint governance; managed on-time. Implementing governance allowed us save 100GB server space positioned site new branding. Redesign entire BI structure including platform, databases reporting; currently on-going; managing providing technical assistance. Project brings disparate data sources together, combines tools one system saves licensing costs $30,000 per year 5 years. Business Intelligence Manager 12/2005 05/2012 Company Name City State Manager reporting department; including strategic planning, overall systems architecture. Worked levels organization communicate project status, created maintained relationships executives adhere company goals. Performed data analysis, management reporting software systems data warehouse environment, reviewed reporting practices ensure proper techniques utilized, handled project management, oversaw departmental budget staff development, compensation, hiring practices. Accomplishments Upgrade Business Objects architecture unsupported version latest copy. Done on-time within budget. Managed project well technical work. Upgrade databases MS SQL Oracle support parent company design standards. Done on-time within budget. Managed project. Redeployment architecture Business Objects SAP BO BW. Managed project well technical work. Participated Phase 1 3. Information Systems Software Administrator 11/1997 10/2005 Company Name City State Managed maintained software packages entire organization including ERP, CRM, SQL databases, reporting software. Lead efforts analyze company needs determine software use could best configured align company needs. Worked levels company maintain administer software reporting needs. Managed Help Desk personnel. Accomplishments. Implementation new ERP system throughout organization including database, software reporting. Managed project within scope, budget timeline. Implementation CRM system. Managed time within budget. Education BA Management 2012 Western Governor's University Management General Studies 2007 University Phoenix General Studies business management focus Diploma General Studies 1993 Denmark High School General Studies Professional Affiliations Girl Scouts America Troop Leader/Volunteer (2011 Present) *Women Technology Wisconsin, Inc. Brand Ambassador (May 2015 Present) *Allouez Traffic Safety Committee (2009 2012) *Leadership Green Bay (2007) Skills branding, budgets, budget, Business Analysis, BI, Business Intelligence, business management, Business Objects, CRM, data analysis, data warehouse, DBA, databases, database, decision making, ERP, Financial, focus, Help Desk, hiring, Leadership, managing, Microsoft Office, SharePoint, Oracle, personnel, Personnel Management, producing, progress, Project Management, quality, reporting, SAP BW, SAP, MS SQL, SQL, staff development, strategic planning, systems architecture, technical assistance, User Training, Upgrade, website

INFORMATION-TECHNOLOGY

SALES REPRESENTATIVE Summary Bi-lingual,efficient service teams. Skills Hard working ,Friendly enthusiastic able learn new tasks Customer Personal quickly,represent establishment friendly, professional matters Service times. Experience Sales Representative Oct 2017 Oct 2017 Company Name － City State Cashier selling lottery tickets customers. Managed receptionist area, including greeting responding information asked. Doing basic mathematics adding subtracting multiplying. Handing money prices. Front Desk Receptionist Dec 2015 Aug 2016 Company Name － City State ❏ Greet persons entering establishment direct specific destinations. ❏ Operate telephone forward calls, taking messages, scheduling reservations. ❏ Receive payment record receipts services. ❏ Hear resolve complaints customers. ❏ Transmit information documents customers, using computer, mail, facsimile machine. ❏ Collect, sort, distribute guest mail. ❏ Enroll individuals participate hotel rewards program. ❏ Calculate quote rates hourly,weekly rates. ❏ Perform duties, straightening magazines maintain lobby reception area clean. Room Service Dec 2015 Aug 2016 Company Name － City State Take food orders relay orders kitchen staff. Place food servings plates trays. Examine trays ensure contain required items. Stock service stations items ice, napkins, straws. Remove trays stack dishes return kitchen meals finished. Total checks, present customers, accept payment services. Determine guest would like eat meals help get situated. Clean sterilize dishes, equipment. Team Member Jan 2015 Dec 2015 Company Name － City State Train workers skills taking orders, communication, Observe influence guest behavior, communicating interacting them. Primarily serve prepare food customers Cleaning work stations answering questions menu items, policies, services. Education Training Associate Of Arts Mar 2016 Tint School Makeup Cosmetology Grand － City State Nail Technician High School Diploma Jul 2015 Moises E. Molina High School － City State Skills Critical Thinking, facsimile machine, mail, policies, reception, scheduling, taking messages, Technician, telephone, Time Management

SALES

FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More nine years professional experience multidisciplinary/international environment, working programs projects emphasis strategic communications, environmental issues, community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience strategic planning, budget management, project execution, monitoring evaluation *Excellent skills communication team work Work experience India, Laos, Malaysia, US projects Mexico Panama Experience 01/2015 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering International Professionals Company Name － City State Senior member multicultural, international team local non-profit organization working single mothers create program increase livelihood options beneficiaries using profits agriculture-based enterprise Drafted project proposal including work impact areas, purpose, outputs, work plan sustainability plan Conducted needs assessment benefit women community Kulim, Kedah Established benchmarks goals project; worked team ensure delivery dates met Monitored project progress produced submitted reports presentations accordingly Ministry Finance executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 04/14 Defined, prioritized, documented FruitFriends' immediate long-term goals objectives; developed monitoring evaluation plans, including results metrics Developed financial reporting framework aid presentation organization's financial standing potential donors Worked program manager researching market, identifying stakeholders, estimating profit margins producing business plans agricultural products Created follow-up mechanisms organize volunteers. 09/2013 02/2014 Program Manager Company Name － City State Coordinated WildForest program, managing participating interns Created comprehensive strategic plan program, including tasks, goals, objectives short, medium, long term Participated reforestation project, educational initiatives grassroots-level research outreach Created impact assessment tools program Fostered relationships local non-profit, private, governmental organizations. 04/2006 04/2013 Consultant Company Name － City State Formulated annual multi-year strategic work plans, part team Drafted funding proposals communications plans Researched analyze various topics development communications strategies priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships 25 Latin American Caribbean community-based organizations Washington, D.C. area Coordinated annual grant cycle IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects events US, abroad ensure compliance internal regulations Coordinated budget execution, monitored spending, provided reports accordingly Designed, edited produced IDB's Annual Report. Education August 2003 MA International Affairs American University － State International Affairs Making Sustainable Development Work: The Case Costa Rica August 2003 MA Natural Resources Sustainable Development United Nations University － City Costa Rica Natural Resources Sustainable Development April 2001 BA International Relations Economics Florida International University － City State International Relations Economics Certificate Latin American Caribbean Studies Independent Study: Governance Legitimacy Colombia CONTINUING EDUCATION Effective Project Management Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring Evaluation, PM4DEV, April 2014 Languages Bilingual Spanish/English Interests Volunteer researcher, Farmer Farmer Program, Partners Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. Self Reliance Institute, 2008 Translator, Martha's Table, 2008 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer Farmer Program, Partners Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. Self Reliance Institute, 2008 Translator, Martha's Table, 2008 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect

AGRICULTURE

SOFTWARE ENGINEERING MANAGER Professional Profile 20+ years software product development experience broadcast media, video servers, editing, large scale applications, 24/7 services, emphasis simple solutions, user experience, teamwork. *10+ years experience leading software development teams working across locations Qualifications 20+ software engineers), team building, hiring (10+ offers, 40+ interviews), HR personnel procedures, mentoring, performance reviews write up, peer reviews, project transitions. *Proficient: Visual C++, Windows, STL, OOP, MFC, threads, file maps, memory management, COM, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK integration, MPEG-DASH, API design documentation. Relevant Experience REST API URI specification document Hercules web service. Reuse Innovation" award Harris Corporation reuse core IP NLE product suite Nexio server product suite. The editing IP reuse contributed Server business unit turnaround. Consistent "role model" performance review principal engineer years. Certified ScrumMaster, Scrum Alliance, Dec 2014 Dec 2016. Products: http://www.imaginecommunications.com/products/playout/video-servers. Experience Software Engineering Manager September 2009 Current Company Name － City State Limited: C#, HTML5, CSS, JavaScript. BCD Harris Corporation spinoff Imagine 2013) Nexio video servers applications facilitate collaborative workflow Nexio LAN video servers, services applications running various nodes. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications, Playout business unit: Relocated IL CA, took larger role, video server applications product suite well. Led team 6 Northridge, team 8 Naperville, team 8 (indirect report) Beijing. Scrum development methods since 2014, team 3 6 Burbank; Naperville office closed 2013. Team migrated source revision control Mercurial Jenkins. Led SOA initiative concept completion, 2 web services, 10 JSON services, decoupled UI layers. Released deliverables Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Major hands-on projects include: Hercules, web service web player solution, based MPEG-DASH Hosts player URI, provides REST API, delivers fragmented MP4 atoms (H.264 video, AAC audio). Provides HTML5 player page, JavaScript source based dash JS. Supports multiple source types, "ready go" "just time" sessions. C# web service framework API layer bridges unmanaged C++ engine via managed C++ CLI layer. Team helped providing web service framework, CLI layer, device testing. JSON services TCP stack using C++ JSON protocol API framework classes; multi-threaded server side socket classes. JSON routines, header parser solution top open source "rapid json". JSON protosim, common unit test application JSON services. New services: Content Manager, Helper, Picon, Requestor. Evolved services: Encoder, GPRX, Helios, MB, Scavenger, Transcoder. Guided services GPRX, Helper Requestor completion. Content Manager service Rules based engine manage media contents, metadata updates two domains. Successfully deployed manage primary-backup workflows, storage migration needs. NX-theme DLL, skinning SDK (C++, MFC) Applied selective API detour, Window procedure intercept, application message queue intercept. Accomplished consistent look feel GUI, team applied SDK multiple GUI products. Transcoder, Scavenger, applications low-res proxy creations (C++, threads, TCP, binary protocol) Needed solution improve legacy products required regular hand holding. Teamed up, took new approach, successfully wrote two new products manage escalation. MediaBase DLL, Nexio explorer (C++, MFC) Guided optimize original implementation support 200K IDs. Achieved constant UI performance milliseconds regardless user operation. Initiated introduce "dta-handler" architecture ftp-server product Approach helped consolidate media formats one product build, scalability. Team added one converter DLL per media container format import export. Software Engineering Manager November 2005 August 2009 Company Name － City State Development team management, Nexio editing applications: Led team 8 Naperville, team 8 (indirect report) Beijing. Established software development process document including peer code review guidelines. Team established crash dump analysis procedures. Released deliverables Video Editing Suite 2.5 Major hands-on projects include server integration modules (critical part product evolution video broadcast workflows), make movie architecture. Principal Software Engineer August 1994 October 2005 Company Name － City State Harris Corporation acquired Leitch) Major projects video editing suite include (C++, Windows): Interactive playback architecture Media file reader components, scalable decoder architecture. Media file writer components, scalable encoder architecture. Video rendering engine Audio rendering engine Hardware integration modules, critical part business success post-production space. Interactive picon component Interactive waveform drawing component 64-bit Unicode migration modules 4 million lines code. Software Engineer August 1994 July 1997 Company Name － City State DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space. Major projects include (C++, Windows) Project media management tools, Render Bank, video effects. Education M.S Computer Science Illinois Institute Technology － City State GPA: GPA: 3.9 4.0 Computer Science GPA: 3.9 4.0 B.E Electronics Communication Engineering National Institute Technology － City India GPA: First Class Distinction Electronics Communication Engineering First Class Distinction JSON protocol API documents 10 JSON services. Skills API, Approach, ATL, Audio, backup, bridges, broadcast, C++, CLI, COM, CA, Hardware, concept, Content, CSS, documentation, editing, XML, FTP, drawing, GUI, hiring, HTML5, HTTP, HR, IDs, explorer, JavaScript, json, LAN, team building, MB, memory, mentoring, C#, MFC, office, Windows, Window, 2000, migration, NAS, OOP, page, performance reviews, personnel, Proxy, rendering, SAN, Scrum, servers, software development, team management, threads, Video, Video Editing, Visual C++, workflow, writer

ENGINEERING

CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR Summary Innovative Customer Service Manager effectively executes process changes improve operational efficiency. Dedicated providing excellent customer service making operational procedural improvements. Highlights Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Management, Payroll, Staffing/Scheduling Strategic Management, Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key, Client relations specialist Conflict resolution techniques Team management Management remote employees Focused customer satisfaction Skilled multi-tasker Training development Scheduling Accomplishments Developing Leaders Management Training Program. Reduced staff turnover 20 one year implementing several well-received team morale-building programs. Experience CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR October 2007 Current Company Name － City State Supervising team 7 10 collectors proactive caring way achieve delinquency targets provided upper management. Managed daily operations, dealt customers supported worked management motivate growth. Working CBDM team understand proactively supervise daily weekly performance data provided me. Work closely upper management implement efficiency improvement ideas process improvement initiatives. Assist Auto Dialer Team managing measuring call handling within collections ensure efficiency call volume maintenance queues. Manage incentive plan team provide spot incentives motivational tool. Listen, document disperse call recordings Quality Assurance training purposes. Monitored progress strategic objectives Daily coaching employees customer service skills, assist using effective communication listening skills improve customer satisfaction. Conduct employee performance evaluations means support encouragement team members quarterly basis. Guaranteed fulfillment company policies procedures. Worked managers, team leaders directors utilizing different organizational development tools systems provide coaching issues related change management. Coordinated efforts departments meet customers' expectations. Coordinated communications briefings new employees. Manage oversee weekly time card issues, approve OT, check tardiness, ensure proper HR procedures followed employees. Interviewed, hired trained new quality Account Resolution Specialists. Provided detailed monthly departmental reports updates senior management. Addressed negative customer feedback immediately, conflict resolution r esolved customer questions, issues complaints. Effectively communicated team members maintain clearly defined expectations. OPERATIONS MANAGER June 2006 May 2007 Company Name － City State Managed creation, development implementation ticketing solutions existing potential clients proprietary ticketing system. Successfully managed activities 32 team members multiple locations. Interviewed, hired, trained managed new quality ticket office personnel new existing clients. Responsible implementation anti-fraud security protocols ticket stock Point Sale terminals. Improved service quality increased sales developing strong knowledge company's products services. Supplied technical support client ticketing locations. Worked client accounting marketing departments custom tailor reports needs. Provided detailed monthly departmental reports updates senior management. Effectively communicated team members maintain clearly defined expectations. OPERATIONS SUPERVISOR November 2003 June 2006 Company Name － City State Manage daily operations two showrooms, two ticket offices one call center. Oversee customer inquiries, conflict resolutions analyzing department productivity efficiency. Developed, implemented monitored programs maximize customer satisfaction manage on-site customer service representatives. Interviewed, hired trained new quality ticket office representatives. Reconcile ticket sales cash deposits prepares reports financial settlements regarding ticket office activities events. Provided detailed monthly departmental reports updates senior management. Developed implemented policies, procedures process improvement initiatives improve retention rates increase customer satisfaction. ​ TICKETING OPERATIONS MANAGER February 2003 November 2003 Company Name － City State Successfully managed activities 15 team members 12 station ticket office. Developed maintained relationships third party ticket brokers, generated property ticket sales major Las Vegas strip properties, managed ticket office personnel, supervised setup events proprietary ticketing system. Implemented maintained anti-fraud security protocols ticket stock Point Sale locations. Review perform balancing, depositing reporting daily ticket office receipts, required. Establish review operational policies procedures ticket office operations. Create distribute ticket office sales reports. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality ticket office representatives. Provided detailed monthly departmental reports updates senior management. Addressed negative customer feedback immediately r esolved customer questions, issues complaints. Effectively communicated team members maintain clearly defined expectations. OPERATIONS MANAGER June 2000 February 2003 Company Name － City State Manage supervise Ticket Office Staff conjunction Ticket Office Supervisor. Developed maintained relationships entertainers management. Assist creation management annual department budget. Act chief liaison vendors, customer service inquiries escalated customer issues. Build maintain events proprietary ticking system assigned. Review perform balancing, depositing reporting daily ticket office receipts, required. Represent department weekly company management meetings meetings as. necessary, absence Director Entertainment. Assist development effective efficient box office staff hiring qualified workers, providing appropriate supervision, enforcing operational policies procedures published box office operations manual, evaluating work performances. Responsible contract procurement fulfillment preforming entertainers timely matter utmost courtesy. TICKET OFFICE OPERATIONS MANAGER August 1998 June 2000 Company Name － City State Duties included managing assisting daily operations multi-station c ticket office incoming phone orders ticket sales, customer inquiries, complaints. Facilities creation Pass2 ticketing system accommodate upcoming. events showroom, ballroom, banquet space. Act chief liaison vendors, customer service inquiries escalated customer issues. Assuring positive customer experience training representatives customer service techniques, monitoring performance staff, complying customer requests extent possible, solving problems quickly satisfaction customer. Education Bachelor Science Finance University Nevada, Las Vegas － City State United States Skills 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation

BANKING

MANAGER OF PUBLIC RELATIONS AND COMMUNICATION Summary Creative thinker, afraid work outside comfort zone. Motivated team player, results orientated focus achievement. Seeking develop career currently looking suitable position organization values diversity hard work. Areas Expertise: project management Administration Management Conflict management Youth programming Critical Thinking Spotting opportunities identifying threats Personal Skills: Judgment Decision Making Team Player Social Perceptiveness Active learner Adapt working diverse environment Highlights Program management Administration Conflict management Youth programming Collaborative manager Analytical thinker Spotting opportunities identifying threats Team Player Adapt working diverse environment Experience Manager Public Relations Communication Nov 2013 Jan 2015 Company Name － City State •Led development implementation overall Public Relations Strategies •Developed proactive relationships government, media stakeholders. •Managed organization Group VIP visits arranged meetings requested authorities including President's Office, Prime Minister's Office well Ministry Oil Minerals Attend Group VIP meetings. •Managed supervised content Company's website •Supervised establishment advertising publicity materials stands/exhibits required Company's participation relevant conferences •Integrated Public Relations activities overall promotional campaigns support Company's objectives collaborate cross-functional divisions/departments end. •Established positive professional ties Public Relations personnel shareholder companies ensure consistency alignment PR messages initiatives. Team Leader Democracy Governance Jan 2010 Jan 2013 Company Name － City State Served democracy expert tracking levels policy, technical, developments, legislative legal changes democracy governance arenas affecting USAID's activities objectives Yemen. Advised USAID management team projects developments possible programmatic impact. Drafted concept papers, designed documents, project papers, terms reference relevant documents proposed new activities. Provided input analysis towards development USAID Yemen overall democracy governance sectoral strategy. Oversaw managed US government investments DG monitored evaluated implementation contractual obligations. Areas work include gender equality, anti-corruption, elections, parliament, civil society, peaceful conflict mitigation, youth civic engagement. Assisted design USAID's "Yemen Stability Initiative" aimed tackling root cause violent conflicts tribal areas provision economic opportunities youth, vocational training, peaceful conflict mitigation skills tools. Worked closely Key government offices including: Supreme National Authority Combating Corruption, High Tender Board, Central Organization Control Audit, Ministry Finance Ministry Planning among others, Parliament, Supreme Commission Election Referendum Ministry Local Administration. Managed key USAID projects following implementer: NDI, IFES, ADRA, Save Children, MSI, UNDP Partners Democratic Change. Liaised donors embassies representatives advance Democratic reforms agenda Yemen. Public Affairs Specialist Dec 2000 Nov 2002 Company Name － City State Developed implemented Democracy Small Grants program funded local non-state actors Yemen areas education, gender equity, youth, economic development democracy. Organized implemented cultural programs provided follow educational cultural programs. Cultivated solid network among public institutions leaders civic sector around country. Designed capacity building training NGOs remote parts Yemen. Supported funding key civic projects including: Children Parliament, NGOs Directory Yemen, First Educational Yemeni Cartoon, Children Library, Women Income Generation project Youth Community Participation. Was awarded Foreign Service National award Year 2003 high achievement outreach civil society positive outcome impact program. Child Project Officer May 1999 Nov 2000 Company Name － City State Served Project Officer Community Based Rehabilitation Inclusive Education project children disabilities. Managed program activities rural areas oversaw training recruitment local staff local rehabilitation offices area. Conducted surveys evaluation program impact advised management outcomes. Worked closely donors ensure synergy among on-going projects four targeted governorates. Liaised coordinated organization branches, Yemeni ministries, NGO representation local external consultants. Education M.A Arts June 1996 Colorado State University － City State Arts Additional Information Awards Nov 2009 Youth Leaders Award, Save Children, Sanaa Nov 2007 US Department State, Swanee Hunt Award Advancing Women's Role Policy Formulation, Washington DC Nov 2006 US Department State Superior Honor Award, Sanaa May 2006 US Department State Meritorious Honor Award, Sanaa May 2005 US Department State Certificate Appreciation, Sanaa Skills advertising, concept, conferences, content, equity, Finance, functional, government, Grants, investments, legal, materials, meetings, Office, MSI, network, Oct, Oil, PDM, personnel, PR, Prime Minister, Programming, Project Design Management, Public Relations, publicity, recruitment, Rehabilitation, strategy, Supervision, surveys, Tender, website

PUBLIC-RELATIONS

PROJECT ASSISTANT Professional Overview I aspire challenging position professional organization I enhance skills strengthen conjunction organization's goals. I multi-talented, respectful, assertive willing-to-learn young lady whose primary vision improve positively impact world social, economic political environments. This multi-dimensional vision aspect branching thereof I willing zoom into. I enjoy part team shares vision stable stepping stone helping achieve vision. Core Qualifications KEY COMPETENCIES Flexible uses practical approach Excellent report writing communication skills Highly computer literate statistical packages Inquisitive, innovative results oriented Initiative eye detail Service orientation Active Listening Adminstrative management critical thinking grant writing goal setting implementation program development public relations team building writing Accomplishments Project Management implemented project assistance Senior Advisor increased agriculture sector productivity Education Bachelor Arts Development Studies 2014 Midlands State University City State Zimbabwe Development Studies High School Diploma Monitoring Evaluation 2015 University Zimbabwe City State Zimbabwe Executive Certificate Project Management, Monitoring Evaluation March- 2014 October) Overall Degree Class: 2.1 Dissertation: Distinction Executive Certificate Project Management, Monitoring Evaluation University Zimbabwe ACHIEVEMENTS Certificate Post-Harvest Management Grading Cereals, Pulses Oil Seeds Certificate Fish Farming Business (Aquaculture) Served Midlands State University Electoral College Students Representative Council (SRC) Advanced Level (2009- 2010) Denmark Training Services 3 subjects (Sociology, History Divinity) 12 Points Ordinary Level (2004-2008) Roosevelt Girls' High 5 'O' levels Thesis/Dissertation The role played Netherlands Development Organization promoting poverty alleviation smallholder farmers Domboshava using Market- Based Approach (The SNV Case 2012-2014) Languages English Shona Experience Project Assistant 12/2014 12/2015 Company Name City State Company Netherlands Development Organisation (SNV) Position Project Assistant Rural Agriculture Revitalisation Programme Commercialisation Smallholder Farming Project Assistant Rural Agriculture Revitalisation Program implemented SNV 8 rural provinces. This $6 million Danida funded program coming end 31 December 2015 following components ;value chain development (oil seeds, horticulture dairy), value chain financing, matching grant facility SMEs, e-Extension, agro-dealer development Pilots Studies. Some responsibilities include: Monitoring Evaluation Assisting project monitoring evaluation timeous reporting required Assisting contribution feedback processes, coaching evaluation achieved results client SNV Assisting proposing corrective measures lessons learnt based evaluations Knowledge development communication Implementing process documentation knowledge development project facilitate sharing stakeholders Developed concept note fisheries Assisting ensuring lessons learned shared applied daily practice Ensuring submission quality reports Local Capacity Builders Support project administration Assisting facilitation training workshops report writing Coordinating stakeholder field visits Keeping agenda date, arranging meetings appointments Assisting drafting proposals Assisting Company Netherlands Development Organisation (SNV). Agriculture Sector Intern 06/2014 08/2014 Company Name City State 3 months contract assisting FAO Funded Project aimed sustaining improving livelihoods vulnerable emerging rural farming households Zimbabwe thus reduce dependency humanitarian assistance. The project meant build capacity farmer groups provide essential production, marketing business development services members. Attache 05/2013 02/2014 Company Name City State I attaché RARP- CSF programme Agriculture sector May 2013 February 2014. During time I attached I provided administrative programme support back assistance sector specifically RARP- CSF. Whilst working Agriculture sector, I acquired understanding development work duties included: Strengthening documentation process process data collection, data entry analysis well contributing towards development case studies related articles publication Supporting development data management system ensure safe efficient upkeep RARP programme documents Payments compliance processing Assisting regular field visits data collection analysis Assist coordination stakeholder field visits Preparing requests funds support project activities. Maintaining inventory project assets/resources Organizing venues invitations project meetings making travel arrangements Taking minutes meetings key events dissemination Participating development application monitoring evaluation tools reporting systems. Sharing project reports activity plans key stakeholders. Personal Information Date birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Fellowships Awards Passed distinction final year dissertation Additional Information PERSONAL DETAILS Date birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Skills administrative, approach, business development, coaching, communication skills, computer literate, concept, Council, client, data collection, data entry, data management, documentation, drafting, English, financing, funds, Maintaining inventory, marketing, meetings, Oil, Organizing, processes, Project Management, proposals, publication, quality, report writing, reporting, making travel arrangements, workshops, articles Presentations 1. Prize giving day (Headgirl Speech) 2. presentation project collegues Memberships/Scholarly Societies Monitoring Evaluation Group Sustainable Agriculture Inclusive business Forum

AGRICULTURE

ENGINEERING ASSISTANT Summary Knowledgeable Engineering Superintendent well-versed supporting projects managing related documentation. First-rate multitasker, problem-solver organizer methodical thorough approach. Proficient power Points Word Documents. Skills Administrative support AP Critical thinking Doors Engineer Senior Management Forms Functional Leadership Machinery Navy Oil Organizational Pearl Personnel Personnel management Pick Problem solving Progress Project management Proposals Quality assurance Repairs Reporting Requirement Switches Time management Troubles Technical review Blueprint understanding Project support Document control Engineering operational functions SharePoint Manufacturing systems integration Team management Experience 01/2019 Current Engineering Assistant Company Name － City State Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, I'm currently Engineering professional 20 years experience Department Navy. Continually providing technical expertise twelve ships stationed throughout waterfront. I also provide technical expertise visiting ships. I trained assisted well 60 junior senior enlisted commissioned officers problem solving, management equipment repairs throughout water front. I primarily responsible maintenance training homeported surface ships Joint Base Pearl Harbor Hickam (JBPHH) Hawaii operational area. No ship ever missed mission requirement I'm serving position preparing multiple ships forward deployed fleet operations. Also providing administrative support family members sailors fall command. I Electrical superintendent responsible for, operating, repairs, performing organizational intermediate maintenance electrical components integrated bridge control Systems, gas turbine engines, main propulsion machinery, auxiliary equipments, prolusion control systems, assigned electrical electronic circuitry printed circuit, alarm warning circuitry. Adjust indicating micro switches; determines fuel tank level; dispose Hazardous Material (HAZMAT); document meter readings; inspects fluid samples; inspect HAZMAT storage areas; maintain air compressors, air systems, alarm indicating systems, Alarm Monitoring Systems (AMS), automatic control valves, automatic electronic controls, Auxiliary Control Console (ACC), bell data logger, blow-in doors, bus transfer switches, cannon plugs, console cooling fan components, console filters, Damage Control Console (DCC), demister pads, detector components, electrically operated valves, Electric Plant Control Console (EPCC), electrical controllers, electrical motors, electrical relays, fuel oil coalesces, fuel oil systems, halon systems, hydraulic systems, indicating relays, intake louver hatches, lever control components, Light Emitting Diode (LED) circuits, Local Operating Panel (LOP); maintains Gas Turbine (GT) compressor sections, engine components, fuel system components, fuel systems, generators, generators assembly components, inlet exhaust systems components, lube oil systems, module components, power turbine components, water wash systems; operates Gas Turbine (GT) engines generator sets remotely locally; operates lube oil systems, jacking gears, Local Operating Panels (LOP), lube oil service systems, seawater cooling pumps, main switchboards, waste oil systems; Ships Control Console (SCC); perform Gas Turbine (GT) engine components functional checks, pre-operational engine support systems alignment checks, generator sets pre-operational support system alignment checks; replaces automatic control valves frequency regulator components; tests electrical transformers, equipment vibration sensors ships service air systems. Adjusts Auxiliary Control Console (ACC), frequency regulators, Fuel Systems Control Console (FSCC) voltage regulators; approves repair quality assurance forms; maintains Controllable Pitch Propeller (CPP), Controllable Reversible Pitch (CRP) systems, converter inverter components, electronic enclosures, Fuel Systems Control Console (FSCC), indicating micro switches, pre-wired board print circuit board components, salinity cells, torsion meters; operates maintains Propulsion Auxiliary Control Console (PACC) Propulsion Control Console (PCC); prepare equipment calibrations schedules repair quality assurance forms; review automated alarm data logs, engineering equipment degradations, repair quality assurance forms, ship-to-shore. Maintenance progress reports; test troubleshoot Auxiliary Control Console (ACC), converter inverter components, indicating micro switches; test frequency regulators, hydraulic system components, voltage regulators. Update Engineer's bell logs; reviews engineering equipment degradations; provides technical administration, leadership, project management communications gas turbine systems technicians. I support twelve different federal assets throughout waterfront. To effectively manage assets personnel located throughout waterfront. I used highly developed critical thinking skills, personnel management skills, efficient time management skills. I successfully deployed skills aided ability deliver uninterrupted services multiple assets allowing Department Navy utilize asset discretion without delay. I routinely seek professional development continue hone skills. I proficient selecting appropriate means, methods, funding source, personnel maintain assets early detection faults would delay mission requirements. I appropriately pick correct funding vehicle future maintenance actions includes major projects, modernization projects, sustainment projects, recurring maintenance assignments. Most current work assignments highly time sensitive due continuous operational requirements. I fully capable meeting deadlines, working within rigid timeframes, gauging progress using quantifiable measures milestones. Fully capable reporting progress Senior Management. I tasked subject matter expert developing modernization project's scope work. I also subject matter expert sustainment projects assisted development requests proposals. 06/2014 12/2018 Electrical Superintendent Company Name － City State USS JOHN PAUL JONES DDG 53) Unit 100158 BOX 1 FPO AP 96669-1271 Joint Base Pearl Harbor Hickam, Hawaii United States, Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, Oversaw master project scheduling, well plans specific materials work assignments required complete job. Performed efficiency quality installing repairing electrical projects. Provided empowering leadership ensure positive production outcomes consistent team morale. Checked compliance quality work performed. Kept team members worksites compliance safety standards. Developed improved training protocols alignment company goals. Monitored compliance local state codes job specifications deliver superior quality. Resolved production challenge including supply shortages inclement weather delays. Initiated updated drawing package increase manufacturing productivity. Supported, advised mentored levels personnel. Followed electrical code manuals install repair electrical systems. Provided technical supervision support Instrumentation Electrical (I&E) supervisors, Instrument electrical planners, contract personnel. Took ownership electrical crew schedule, developing short- long-term look-ahead schedules align execution plans. 10/2007 11/2010 Engineering Assistant Company Name － City State Annual Salary: 45,000 USD Hours per year: 40+ Series: 0802 Pay Grade: E-5 E-6, USS PORT ROYAL CG 73) FPO AP 96675-1193 Joint Base Pearl Harbor Hickam, Hawaii United States. Supported, advised mentored levels personnel. Enforced safety regulations penalized workers following work safety agreements. Reviewed monitored cost man-hour budget installation process develop staff facilities, equipment tool requirement plan. Functioned crew leader, overseeing work lower-level licensed electricians trade helpers. Followed electrical code manuals install repair electrical systems. Obtained proper permits carry electrical work facility construction projects. Generated highly productive cycle times labor, equipment materials, identifying evaluating job cost reduction strategies. Provided technical supervision support Instrumentation Electrical (I&E) supervisors, Instrument electrical planners, contract personnel. Took ownership electrical crew schedule, developing short- long-term look-ahead schedules align execution plans. Meticulously tested installations check continuity circuits, compatibility safety components using test equipment ohmmeter, amp meter, voltmeter, oscilloscope. Delivered positive reinforcement constructive criticism employee work efforts. Investigated accidents injuries, preparing reports findings. Coordinated efficient maintenance schedules keep systems running peak levels. Researched provided timely resolution service discrepancies. Eliminated knowledge gaps managing continuous training mentoring strategies new junior personnel. Established enforced clear safety policies protect workers injury. Monitored employee work levels optimized performance strategic approaches. Determined schedules, sequences assignments work activities, based priority, quantity equipment personnel skill. 10/2002 09/2007 Electrical Apprentice Company Name － City State Annual Salary: 35,000 USD Hours per week: 40+ Series: 0802 Pay Grade: E-1 E-5. Listened directives senior electrical professionals complete efficient tasks. Completed semi-skilled skilled work supervision fully qualified supervisors. Maintained organization, cleanliness safety work areas. Gathered required tools equipment task increase efficiency. Promoted workplace safety reported potential hazards quickly Work Center Supervisor. Utilized knowledge equipment test wiring system parts electrical flow function. Reviewed blueprints electrical schematics perform tasks specifications. Put new new electrical components, fixtures motors. Operated hand power tools diagnostic equipment complete various aspects jobs. Inspected existing wiring identify problems short circuits. Examined tested electrical systems locate loose connections faults make proactive repairs. Followed relevant electrical building codes job. Set equipment configured settings optimal performance. Demonstrated strong foundation safety knowledge implemented industry best practices. Built controllers panels complete system installations. Education Training 09/2000 GED State Ohio － City 02/2002 MILITARY TRAINING: Identify Basic Engineering NAVY COURSE: A-651-0118, Engineering Common Core － City 03/2002 NV-1704-0420 Basic Propulsion Equipment NAVY COURSE: A-651-0120, Engineering Mechanical － City 05/2002 NAVY COURSE: A-652-0298, Gas Turbine Mechanical/Electrical A School NAVY COURSE: A-652-0298, Gas Turbine Mechanical － City 08/2002 NV-1715-1793 NAVY COURSE: A-651-0119, NAVY COURSE: A-651-0119, Engineering Electrical － City 08/2003 A-652-0240, SHIPBD GAGE CAL NAVY TRAINING HISTORY COURSE: A-652-0240) NAVY COURSE: A-652-0240, SHIPBD GAGE CAL － City 09/2009 NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING － City 02/2010 NAVY COURSE: A-652-0188, Waste Heat Boilers NAVY COURSE: A-652-0188, WH BW/FW T&T CERT － City 01/2011 NAVY COURSE: A-012-0077, Class Facilitator Instructional Delivery Continuum － City 02/2015 NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM － City 02/2019 NAVY COURSE: J-500-0029, Marine Maintenance And Ship Repair 3-M System Coordinator/Inspector － City

ENGINEERING

FIELD HR ASSOCIATE Summary Reliable HR Field Associate Master's science Human Resource management emphasis Generalist. Passionate motivated drive excellence. Handles tasks accuracy efficiency. ______________________________________________________________________________ Skills *Verbal written communication skills *Time management organization skills *Powerpoint presentations *Flexible *Recruiting *Investigation training *Employee engagement *Ability develop execute recruitment strategies *Analyze data recommend opportunities improvement *Experience preparing audits *Assisted hiring process screening resumes-Select interview process certified via FedEx Ground Demonstrated ability interact effectively employees. Ability anticipate identify problems use sound judgment fact based analysis develop effective efficient solutions. Software skills, including use Microsoft Office software web-based applications. Ability work day, evening overnight hours business needs dictate. I sending resume apply position HR Generalist AccruePartners, posted LinkedIn Mr. Luther Hardings. As see resume, I possess 6 years experience working HR professional two renowned companies US, according job requirements, two important points. My qualifications exact match job descripton: Capable carrying recruitment process efficiently maintaining quality standard. Evidence: Screened 1500 resumes, Interviewed 500 candidates hired 150 pool new call center setup ABC Company 25 days. Able consistently draft new improve HR policies procedures boost staff motivation. Evidence: With new improved policies procedures resolving staff related issues, increased employee motivation resulted increased retention percentages years I worked ABC Company. Proficient executing effective employee performance evaluations subsequent performance based appraisals Evidence: Performed employee evaluation process appraisals quarterly basis supervision HR manager Emerson Network Power Inc. With passion HR work, superb management skills urge performing quality, I would able contribute HR Department effectively. Thank much consideration. I look forward meeting soon. Best regards, (Signature) Nathan Talovsky Enclosure. *Mar *Human Resource Coordinator Thank You Email Interview A thank letter email business norm every candidate follow behind interview prospective employer. Thank emails courtesy indulge in. Let us take example candidate given interview position Human Resource Coordinator. He need ensure email sent reiterates interest job thanks interviewer time. _______________________________________________________________________________ Human Resource Coordinator Thank You Email To: Jennifer Miller [Email] Subject Re: Human Resource Coordinator Kimberly Perez Dear Ms. Miller, Please accept heartiest appreciation taking time interviewing position human resource coordinator last Wednesday. It absolute pleasure meeting person discussing possibility working ABC Company. I enthusiastic joining ABC Company, meeting interview solidified interest even further. As keen candidate position, I much offer terms meticulous attention detail carrying HR duties, organizing scheduling boarding activities new hires ensuring compliance FMLA. My demonstrated ability work fast paced environment evident work responding employee requests coordinating general administrative tasks. Responsible addressing employee relations concerns recruiting open positions assigned facilities. Must able travel 75% time overnight stays required business needs dictate. Essential Functions Ensures compliance employment laws, regulations, FedEx Ground policies, procedures, processes. Identifies employee relations issues resolves appropriate. Provides Human Resource (HR) advice management responds employee inquiries. Conducts investigations timely appropriate manner. Identifies issues parties involved provides thorough accurate investigative report appropriate recommendation(s). Maintains HR presence assigned facilities engaging levels employees activities include, limited to, dock walks, engagement meetings, and/or special events. Leads development execution recruitment strategies managing costs budget. This includes, limited to, recruitment activities, peak planning, participating outreach events. Builds maintains effective relationships schools community-based organizations. Analyzes data provides recommendations management improvement initiatives. Prepares, audits, monitors Affirmative Action Plans. Screens resumes internal external candidates non package handler positions, participates panel interview process, makes recommendations hiring manager regarding final selection decisions. Properly timely dispositions applicants jobs effectively utilizing applicant tracking system. Assists management development job offers, includes gaining appropriate approvals. Ensures new employees on-boarded effectively. Manages participation government-sponsored tax credit programs. Facilitates conducts training. Participates hub station assessments assists strategic planning solutions. Participates Operations' staff meetings. Minimum Education Bachelor's Degree Human Resources, Business, Communications, related discipline required. In addition two (2) years Minimum Experience, high school degree GED additional four (4) years HR Generalist, employee relations recruiting (to include FXG/FXSP Field HR Associate) considered equivalent Bachelor's Degree. Minimum Experience Two (2) years professional HR experience HR Generalist, employee relations recruiting (to include FXG/FXSP Field HR Associate) required related area. Required Skills, Abilities Licensure Verbal written communication skills necessary explain complex and/or confidential information communicate levels management. Time management organizational skills necessary manage multiple projects, appropriately prioritize workload, plan resources meet deadlines goals, work independently responding day-to-day functional needs. Presentation skills necessary facilitate training and/or deliver informational sessions groups and/or individuals. Demonstrated ability interact effectively employees. Ability anticipate identify problems use sound judgment fact-based analysis develop effective efficient solutions. Software skills, including use Microsoft Office software web-based applications. Ability work day, evening overnight hours business needs dictate. Professional Human Resources (PHR) Senior Professional Human Resources (SPHR) certification preferred. Travel Position 50%-75% Address Highlights Human Resource Generalist PROFILE: Avid professional 6 years experience fast paced Human Resource department. Incomparable ability prioritize execute multiple HR projects deadlines concurrently. Unmatchable organizational, time management interpersonal skills. Proficient administering corporate HR initiatives, providing broad level counseling recruitment, employee relations, retention training programs handling complex situations professionalism confidentiality. Expert knowledge local, state, district country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 Current Company Name Ensures compliance employment laws, regulations, FedEx Ground policies, procedures, processes. Identifies employee relations issues resolves appropriate. Provides Human Resource (HR) advice management responds employeeinquiries. Conducts investigations timely appropriate manner. Identifies issues parties involved provides thorough accurate investigative report appropriate recommendation(s). Maintains HR presence assigned facilities engaging levels employees activities include, limited to, dock walks, engagement meetings, and/or special events. Leads development execution recruitment strategies managing costs budget. This includes, limited to, recruitment activities, peak planning, participating outreach events. Builds maintains effective relationships schools community-based organizations. Analyzes data provides recommendations management improvement initiatives. Prepares, audits, monitors Affirmative Action Plans. Screens resumes internal external candidates non package handler positions, participates panel interview process, makes recommendations hiring manager regarding final selection decisions. Properly timely dispositions applicants jobs effectively utilizing applicant tracking system. Assists management development job offers, includes gaining appropriate approvals. Ensures new employees on-boarded effectively. Manages participation government-sponsored tax credit programs. Facilitates conducts training. Participates hub station assessments assists strategic planning solutions. Participates Operations' staff meetings. Financial Aid Counselor May 2013 November 2013 Company Name － City State Analyze applicants' financial status, credit, property evaluations determine feasibility granting loans. Interview applicants request specified information loan applications. Establish payment priorities according credit terms interest rates reduce clients' overall costs. Contact applicants creditors resolve questions applications assist completion paperwork. Inform individuals groups financial assistance available college university students. Maintain current knowledge credit regulations. Match students' needs eligibility available financial aid programs provide informed recommendations. Review billing accuracy. Assist selection financial award candidates using electronic databases certify loan eligibility. Compare data student aid applications eligibility requirements assistance programs. Counsel clients personal family financial problems, excessive spending borrowing funds. Financial Aid Advisor June 2010 May 2012 Company Name － City State Check loan agreements ensure complete accurate, according policies. Analyze applicants' financial status, credit, property evaluations determine feasibility granting loans. Interview applicants request specified information loan applications. Contact applicants creditors resolve questions applications assist completion paperwork. Inform individuals groups financial assistance available college university students. Maintain current knowledge credit regulations. Match students' needs eligibility available financial aid programs provide informed recommendations. Assist selection financial award candidates using electronic databases certify loan eligibility. Maintain review account records, updating categorizing according status changes. Compare data student aid applications eligibility requirements assistance programs. Counsel clients personal family financial problems, excessive spending borrowing funds. Review accounts determine write-offs collection agencies. Human Resource Coordinator November 2007 March 2010 Company Name － City State Administered employee benefit plans including new hire orientation program, open enrollment process wellness program. Prepared, presented distributed employee communications, publications announcements. General Human Resources Functions: Administered policies programs relating phases human resources activity including HR planning, recruitment, training development, employee performance evaluation appraisals, firing processes, etc. Along these, maintained knowledge legal requirements government reporting regulations affecting human resources. Administration Employee Relocation: Worked independently candidates manage relocation process coordinated arrangements include: house hunting trip, travel, temporary housing arrangements movers. Key Accomplishments Developed maintained various HRIS systems improve management tracking employee relations issues, leaves, corrective actions unemployment. Education Master Science Human Resource Management July 2014 Strayer University － State Human Resource Management Bachelor Arts Human Resource Management June 2011 Strayer University － State Human Resource Management B.B.A Human Resource Management 2005 University Clifton － City State Human Resource Management PHR certification HR Certification Institute, Pomona, NY. 2006 HRCI certification 2006 HR Certification Institute － City State Affiliations Member Alpha Chi National Honor Society Member National Society Collegiate Scholars Personal Information Please feel free call (217) 097-5477 need information assist processing application. I excited prospect working company look forward seeing soon. Thank time consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I II Position Type Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free call (217) 097-5477 need information assist processing application. I excited prospect working company look forward seeing soon. Thank time consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I II Position Type Full Time 1101 E Cleveland Road City Hutchins State Texas Zip Code 75141 Search Engine Description Human Resources Domicile Location P753 EEO Statement FedEx Ground equal opportunity affirmative action employer (Minorities/Females/Disability/Veterans) committed diverse workforce

HR

KIDS CLUB ATTENDANT Summary Reliable friendly Customer Service Sales Associate quickly learns masters new concepts skills. Passionate helping customers creating satisfying experience. Objective Seeking part-time/full-time position budtender I utilize customer service skills extensive knowledge medical marijuana building long lasting relationships patients community members. Skills Vast knowledge strains affects Trimming experience Professional, friendly clean Careful active listener Cash handling POS system knowledge Microsoft Word literate Customer service oriented Experience 07/2016 10/2016 Kids Club Attendant Company Name － City State Supervise activities assigned children Kid's Club area ensures child remains designated area. Responsible general cleaning duties Kids Club including disinfecting toys. Report member complaints Kid's Club Supervisor Operations Manager. 04/2016 10/2016 Service Representative Company Name － City State Greet incoming members guests ensure check procedures followed. Operate POS system ensure open/close/break procedures followed. Promote sell merchandise. 07/2015 04/2016 Retail Sales Associate Company Name － City State Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire store. Replenished floor stock processed shipments ensure product availability customers. 09/2010 05/2011 Kindergarten Teachers Assistant Company Name － City State Education 2015 Africana Studies University Arizona － City State USA Attended August 2014 May 2016. 2018 Kineciology Wellness Pasadena City College － City State USA Attending August 2016- Present Certifications Medical Marijuana Recommendation Valid Additional Information Trimming experience

FITNESS

6 8 LANGUAGE ARTS GRADE TEACHER Summary Enthusiastic Language Arts educator seeking growth education specialist within school dedicated academic socio-emotional success student population. Core Qualifications Motivating students Learning style assessment Active listening skills Differentiated instruction Experience working special needs students Classroom management Effectively work parents Clear public speaking skills Achievements Student Development Increased 6th grade Language Arts standardized test scores 20%, analyzing pre post data introducing effective learning techniques technology integration student-run lesson plans. Increased 95% 6th grade reading comprehension scores students reading 4th 5th grade level grade level end school year; program called Voyager Reading used targeting weaknesses. Education Strategies Employed journalism writing techniques 8th graders instruction improve development writing essays; 95% students mastered Standard Learning exam first time four years school "improvement" status. Counseling Served student mentor students academic problems personal adjustments arose, meeting guardians reach solutions; making recommendations guidance counselor. Goal Setting Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Professional Experience Company Name City State 6 8 Language Arts Grade Teacher 01/2005 08/2009 Developed lesson plans meet academic, intellectual social needs students. Performed student background reviews develop culturally diverse lessons. Used variety teaching techniques encourage critical thinking discussion Language Arts class. Empowered learners reflect self-assess performance. Established enforced rules behavior procedures maintaining order among class 35 students. Developed, administered corrected assessments timely manner. Earned positive verbal/written feedback parents administration regarding classroom instruction, management student learning outcomes. Collaborated ideas performance improvement IEP meetings. Presented effective professional development learning strategies faculty. Empowered students engage community opportunities beyond school. Company Name City State Administrative Assistant Chief Nursing Officer 07/2003 11/2004 Supported team four administrators clerical duties, addition directly working chief nursing officer. Designed new filing system efficient work flow. Managed multiple projects nursing directors. Handled multiple phone line system. Coordinated conferences site. Documented reports confidential patient concerns. Managed administrative calendars. Created correspondence presentations using Microsoft Word Programs. Company Name City State Administrative Assistant Nursing Director 01/2001 01/2003 Managed director's calendar travel arrangements. Organized nursing conferences site. Handled multi-line phone system. Created correspondence using Microsoft Office programs. Company Name City State Project Manager 01/1997 01/2001 Headed recruitment clerical staff Trained five employees. Advised president staff promotion. Managed release press kits. Created edited content website. Collaborated web designer content layout. Designed stockholder certificates. Lectured trade shows Seattle Paris. Instructed business professionals use products services. Education Master Education Instruction, Curriculum Assessment 2014 Strayer University City State Graduated Summa Cum Laude, 4.0 GPA Professional Development Education 2009 University Phoenix 18 credits education course work focusing growing theories, reading methods, curriculum instructional strategies. Bachelor Science Broadcast Journalism 2003 Brooklyn College City State 27 additional credits sociology coursework Associate Applied Science Print Media Journalism 1996 Kingsborough Community College City State Skills Research journal databases, writing APA style, speed writing, note-taking, informal formal observations, oral presentations, training teaching, classroom management, evaluating analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher.

ARTS

MAINTENANCE MECHANIC Summary I graduate Associate Applied Science Power-plant Airframe Technology FAA A&P license experience troubleshooting, repairing maintaining aircraft engines systems well repairing rebuilding aircraft structures functional components. I'm currently working maintenance mechanic Fairmount Santrol, experience splicing belts, rebuilding pumps, changing motors, bearing gearboxes. Detail-oriented efficient, I seeking position company fully utilizes experience abilities. Skill Areas Maintenance Inspections Repairs Troubleshooting Work Experience Maintenance Mechanic 12/2017 Current Company Name City State Preventative maintenance, maintenance, inspections, repairs, troubleshooting A&P Mechanic 06/2017 12/2017 Company Name City State Aircraft Maintenance, preventative maintenance, inspection repair, troubleshooting. Carpenter 11/2016 06/2017 Company Name City State Construct repair wooden objects structures. OSR/ Cart Attendant 04/2015 08/2015 Company Name City State Provided excellent customer service hundreds patrons daily ensure return customer base remained solid. Education Associate Applied Science Airframe Power-plant Technology 2016 Hallmark University City State Certifications FAA Airframe Power-plant License

AVIATION

BUSINESS DEVELOPMENT ASSOCIATE Professional Overview Over five years experience Business Operations Master Degree International Commerce Policy ability execute Strategic Leadership, Direct-to-Consumer Marketing, Risk Management, Strong Executive Communication Skills across organizational levels. Skills Cash handling Financial analysis Capital market trends Industrial coverage knowledge Risk management expertise Product management Accounts Payable/Receivable Detail-oriented Process development Business recovery sustainability Complex problem resolution Social media marketing Client acquisition Experience Company Name City State Business Development Associate 11/2015 Current Identifying trendsetter ideas researching industry related events, publications, announcements; tracking individual contributors accomplishments. Locating proposing potential business deals contacting potential partners; discovering exploring opportunities. Screening potential business deals analyzing market strategies, deal requirements, potential, financials; evaluating options; resolving internal priorities; recommending equity investments. Develop negotiating strategies positions studying integration new venture company strategies operations; examining risks potentials; estimating partners' needs goals. Credited playing key role generating $200,000 per year revenues. Surpassed annual quota 110%. Identified $125000 revenue opportunities collaborating distribution partners. Company Name City State Trade Agreements Negotioations Compliance Intern 03/2014 08/2014 Support Enforcement Compliance senior staff U.S.Trade Policy Development implementation Trade Agreements helping ensure foreign governments comply obligations agreements United States party. Provide support leadership policy negotiation analysis key trade agreements well work global market regional offices develop new initiatives increase role minorities global commerce well strengthening governmental institutions sustainable economic social growth developing countries. Served representative International Trade Administration North America Steel Committee. Responded citizens' complaints requests information services. Cultivated close working relationships municipalities governmental agencies. Company Name City State Associate 05/2010 10/2015 Authoritatively recruited directed 40 staff members. Held responsibility hotel operations, including customer service, sales, housekeeping, financial accountability regulatory compliance. Served crucial participant executing annual quality audit. Personally, ensured activity Key Control Program. Comprehensively studied, reviewed verified financial documentation. Ensured goals translated team relate guest tracking productivity. Created nurtured property environment emphasizes motivation, empowerment, teamwork, continuous improvement passion providing service. Secured $35000 room sales 2015 fiscal year. Gathered analyzed data studies reports made recommendations based findings. Drafted edited written materials including agendas senior managements. Company Name City State Sales Leader 02/2007 01/2010 Served knowledge resource store management regarding team-building, financial management business development activities objectives. Diligently practiced stringent Quality Assurance ensured adherence highest standards. Produced comprehensive strategic profitability- enhancement plans territory stores. Identified issues, analyzed findings, formulated appropriate strategies increase profitability multiple stores. Task included oversight evaluation Financial forecast reports. Built relationships customers community establish long-term business growth. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Promptly resolved customer requests, questions complaints. Contacted customers phone email response inquiries. Trained incoming sales team members. Approved sales staff budget expenditures. Planned directed staff training performance evaluations. Developed comprehensive training program new sales associates. Developed quarterly annual sales department budgets. Education Master Arts International Commerce Policy 2014 George Mason School Public Policy City State International Commerce Policy International Commerce Policy Semester Credit Hours: 42 Credit Hours Master Arts 2013 Oxford University Mansfield College Oxford Study Abroad Semester Credit Hours: 3 Credit Hours Bachelor Arts Government International Politics 2012 George Mason University City State Government International Politics Government International Studies Semester Credit Hours: 60 Credit Hours Associate Arts Liberal Arts 2010 Northern Virginia Community College City State Liberal Arts Liberal Arts Semester Credit Hours: 60 Credit Hours

BUSINESS-DEVELOPMENT

MECHANICAL ENGINEERING INTERN Summary Mechanical Engineer Professional offering 25 years progressive experience within manufacturing setting. Experienced project manager negotiates prices project, created implemented preventive/corrective maintenance strategies completed projects deadline budget. Maintenance Manager prioritizes multiple tasks based upon risk production needs works well pressure. Broad industry experience includes Military, LRV Trains, industrial manufacturing Highlights Proficient SolidWorks Facility plant modifications Root cause analysis Time management skills Project management Cross-disciplinary collaboration Strategic prioritization Familiar predictive maintenance techniques Highlights Auto-Cad, Solid Works, Failure analysis, Microsoft Office, Military industrial settings (Navy Ships) programming, Trained/mentored junior personal, troubleshooting mechanical/electrical syst Experience Mechanical Engineering Intern 05/2013 08/2014 Company Name State Updated Piping instrumentation drawings Auto-Cad Performed failure analysis process equipment implemented new maintenance schedules accordingly. Project Manager following projects: Designed implemented HVAC zone installation main office foyer. Installed new Intralox thermodrive conveyor Implemented projects reduce water consumption Designed Implemented new fire suppression system oil recovery unit Designed Implemented updating sizer production. Mechanical Engineering Intern 05/2013 08/2013 Company Name State Designed diesel fuel tanks 400 750 kW generators Auto-Cad using Ul-142 standards. Assisted new design generator conversion diesel fuel natural gas. Project Manager re-enforcing mobile generator trailers. Composed operating procedures diesel generators. Electrical/Mechanical Technician 07/2008 01/2011 Company Name City State Responsible maintenance calibration process control laboratory equipment. Evaluated installed engineering upgrades research, design, prototype upgrades. Implemented new Data Acquisition system including installing programming 32 new Honeywell chart recorders. Fixed calibrated oxygen sensor updraft Thermal Oxidizing stack said un-repairable Calibrated thermocouple Watlow process controllers. Planned, scheduled coordinated detailed phases large-scale projects Coordinated contractors, architects project team members deliver high quality projects within specified time frames. Modifications Supervisor 05/2005 02/2006 Company Name State Installed electrical/mechanical modifications multi-million dollar LRV's (light rail vehicle). Created critical spare parts lists modifications LRV's Used Citrix drawings troubleshooting onboard systems. Purchased organized materials LRV's. Used PTU interfacing troubleshooting Bombardier propulsion, Knorr braking HVAC systems. Wrote reports modification progress timetables. Responsible scheduling trains modification upgrades testing. Marine Electrical Technician 04/2004 01/2005 Company Name City State Installed wired Electronics/Electrical components 85 65 foot yachts. Installed 300kw 250 kW Northern Light generators, Detroit propulsion engines domestic auxiliary systems. Built engine rooms mechanics ground up; including carpentry, electrical, mechanical, fiberglass work. Plastics Operator 01/2002 04/2004 Company Name City State Operated maintained Rotational molding machine. Trained personnel 5 stations. Helped make operation procedures machines. Used troubleshooting skills solve 4 arm 4 station rotational molding machine problems included temperature, plating wrong rotational speed. Project Manager/Electrician 08/1999 09/2002 Company Name Responsible coordination building treatment plants. Finished Royal Roads Treatment plant prior deadline budget. Initiated wrote corrective/preventive maintenance schedules treatment sites. Planned, scheduled coordinated detailed phases large-scale projects. Coordinated contractors project team members deliver high quality projects within specified time frames Wired installed new wastewater system BC ferries. Electrical/Electronic Technician 01/1990 08/1999 Repaired electrical/electronic systems onboard navy ships including controllers, instrumentation PLC's power plant 3.5 Giga watts maintained FT4, FT12, 750 Kw gas turbines. Mentored/trained junior personal Planned corrective preventive maintenance onboard electrical systems. Maintained Reverse Osmosis distillation Electro Catalytic sewer treatment plants. In charge preventive corrective maintenance IPC/PLC electronic switchboards, HVAC, Fire suppression, liquid level management systems domestic equipment. Education Bachelor Science Mechanical Engineering 2015 Louisiana Tech University City State USA Mechanical Engineering Skills Auto-Cad, BC, budget, calibration, carpentry, Citrix, conversion, Data Acquisition, electrical systems, Electronics, Failure analysis, HVAC, laboratory equipment, maintenance schedules, materials, mechanical, Microsoft Office, office, natural gas, Navy, oil, personnel, PLC, process control, process equipment, programming, progress, quality, research, scheduling, Solid Works, troubleshooting, upgrades

ENGINEERING

COMMUNITY ADVOCATE Summary Dedicated focused Community Advocate excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Certifications CPR First Aid Highlights Active listening skills Time management Courteous demeanor Detail-oriented Energetic work attitude Telecommunication skills Sharp problem solver Adaptive team player Strong organizational skills Customer service expert Flexible schedule Experience Community Advocate Nov 2015 Current Company Name － City State Made goal promote independence disabled individuals. Managed daily office operations maintenance community consumer relations. Offered exceptional customer service differentiate promote company brand. Collaborated customer service team members give exceptional service throughout entire educational joyful experience. Balanced needs multiple customers simultaneously fast-paced retail environment. Communicated Fairplex policy violations leadership team timely manner. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving brand performance goals. Built maintained effective relationships peers upper management. Lead Human Resource Recruiter May 2012 Jan 2015 Company Name － City State Answered customers' questions addressed problems complaints person via phone. Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire office. Offered exceptional customer service differentiate promote company brand. Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving brand performance goals. Built maintained effective relationships peers upper management. ​ Exhibit Creator Aug 2008 Oct 2009 Company Name － City State Maintained visually appealing effective displays entire building. Offered exceptional customer service differentiate promote company brand. Collaborated customer service team members give exceptional service throughout entire educational joyful experience. Balanced needs multiple customers simultaneously fast-paced retail environment. Communicated Fairplex policy violations leadership team timely manner. Offered direction gave constructive feedback motivate team members. Held team member Education Training Dietetics CALPOLY Pomona － City State USA Minor Psychology Associate Science Social Behavioral Sciences 2012 Citrus College － City State USA Minor Psychology High School Diploma General 2008 Charter Oak High School － City State USA Skills Filing, Professional friendly, Careful active listener, Multi-tasking

ADVOCATE

MATH TEACHER Menrit Mansour Professional Summary Educational professional accomplished organizing teacher curricula, creating full year course pacing guides, creating implementing engaging interactive lessons combine real-life experience provide highest level education student. Skills Word, Excel, PowerPoint •Advanced knowledge skills using media tools teaching purposes Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, Popplet Managing classroom diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Managing classroom diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Work History Math Teacher 08/2014 Current Company Name – City State Lead teacher 01/2013 01/2014 Company Name – City State Math 7 (4 classrooms) Intervention Math 7 (1 classroom) Prepared pertinent materials; assigned graded class work homework assignments Created overall Unit Plans classroom daily lesson plans accommodate set students needs, collaboration teachers Common Core Standards Differentiated materials English Language Learners Learners Special Needs Learning Disabilities Attended participated Math 7 teacher focus group plan weekly lessons discuss teaching methods strategies. Student Teacher 01/2012 Company Name – City State Lead teacher Algebra II (3 classrooms) Fundamentals Geometry (1 classroom) Prepared pertinent materials; assigned graded class work homework assignments Created overall Unit Plans classroom daily lesson plans accommodate set students needs Differentiated materials English Language Learners Prepared administered formative summative assessments Attended participated Algebra II teacher focus group plan weekly lessons discuss teaching methods. Student Teacher 01/2012 Company Name – City State Lead teacher Algebra I (4 classrooms) Prepared pertinent materials; assigned graded class work homework assignments Prepared administered formative summative assessments Created overall Unit Plans classroom daily lesson plans accommodate set students needs Differentiated materials English Language Learners Learners Special Needs Learning Disabilities Prepared administered States exams STAR Testing Attended monthly staff meetings address classroom issues. Student Teacher 01/2012 Company Name – City State Assisted teacher ELL/Sheltered Algebra I classroom Tutored students Algebra I preparing exams helped complete homework assignments Worked one-on-one bilingual students native language Assisted students weekly vocabulary designed expand language comprehension skills Taught one lesson end semester differentiated materials meet ELL students’ needs Conducted case study 2 ELL students various stages Language Learning Program. Cash Office Associate 01/2007 01/2013 Company Name – City State Balance store safe registers daily well make deposits. Work cashier, assist customers purchasing items Maintain clean environment workers customers, help fellow workers operating registers. Work customer service desk, assist customers returns complaints, answer phone calls, manage break schedule fellow workers. Help floor associates build fixtures organize merchandise. Work layaway; assist customers proceedings layaway, stock layaways. Receptionist/Physical Therapy Assistant 01/2010 01/2013 Company Name – City State Answer phone calls, schedule patients, make patient charts, complete patient registration billing office. Set patients electrical-stimulation machines apply cold/hot packs needed. Perform ultrasound patients requested physical therapist. Assist patients exercise prescription well train proper exercise machine use. Math Teacher 08/2014 Current Company Name – City State Education Master Arts Teaching Mathematics December 2012 University Southern California City State Teaching Mathematics Bachelor Science Applied Mathematics June 2011 University California City State Applied Mathematics Skills Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video

TEACHER

CONSULTANT Qualifications I senior IT infrastructure specialist 7 years OEM administration 6 years DBA administration. I Masters Computer Applications (MCA) seasoned technical specialist providing business infrastructure solutions, services support, according defined processes. With overall experience spanning 12 years worked Oracle period 11 years, I tremendous track record IT support area multiple products applications great level consistency excellence. My expertise includes, His expertise includes, Project Management Oracle Enterprise Manager Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Operations Management Change Management *AWS Process capability Technical support 24X7 systems Technical Skills Skills Experience Total Years Last Used Operating System Linux, HP-Unix, Solaris, Windows 9 12 2016 Work Experience July 2016 Company Name Consultant Collaborate Clients, customers ensure successful implementations includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. December 2014 June 2016 Company Name City Manager Managed team Enterprise manager cloud control(Cloudem12c) Oracle Public Cloud supports facilitates end end monitoring solutions Oracle cloud services. Manage global team Cloudem administration (OEM 11g,12c) Create plans, work team execute project plan building new EM sites Cloudem customers administer them. Recruit, work new team members bring board quick time Writing technical documents help team members executing new projects Provide technical guidance throughout project life cycle Process development continual manner provide trouble shooting assistance. February 2005 November 2014 Principal systems Consultant Part Oracle Public Cloud's Monitoring Solution team CloudEM Operation's team. Monitoring included 20000 Database double number Fusion Middleware targets ZFS targets making Enterprise Manager source truth monitoring inventory storage solution Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across oracle fleet. This ever growing portfolio Oracle constantly adding new data centers. When new site added job team build new EM environments. Operations team provides physically installed servers exadata exalogic go build Enterprise Manager site. This includes building grid database, installing OMS agents, configuring EM SSL SSO working set TAS SDI provisioning services. Each sites monitor SAAS (Software Service) and/or PAAS (Platform Service) environments. Projects varying building new environments different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches updates, ensuring high availability customers Installation Oracle software/databases Upgrade grid, database 10g 11203/11204 11g 12c Apply database PSU patches, one patches environment every possible database bugs Responsible Tuning Oracle Applications Database run UNIX server achieve optimal performance. Proficient Knowledge RAC, Configuration Implemented building 20 different OEM sites various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP top OMS infrastructure Implement backup recovery procedures using RMAN Oracle databases test regularly conjunction Operations. Administer/upgrade/patch Oracle WebLogic servers. April 2004 February 2005 Company Name Associate Consultant Installation Oracle software Linux boxes Creating tablespaces database files based OFA model. Managing database security creating assigning appropriate roles privileges required application Administration Oracle 10g Application Server. Performance tuning using Explain Plan, SQL Trace, TKPROF, RDA, STATSPACK. Applying Patches backend Changes Monitoring Backup Schedules. Provided 24x7 call production support Database Reorganizations reduce fragmentations. Monitoring alert logs, trace files check Database health corruption. Education Training MCA, Madurai Kamaraj University University Madras RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata Database Machine Administration Workshop PMP Project Management Professional Training Pursuing AWS Solution Architect Associate certification BSc Math BSc Math Skills Architect, Backup, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, Clients, Database Administration, DBA, databases, Database, disaster recovery, inventory, IT support, ITIL, Linux, People Management, Managing, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner

CONSULTANT

MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina team, The second I found position, I found extremely excited. I knew right away something I part of, something I'd deeply regret I try. I'm looking really start career involved something I grow invest long term. I see Customer Marketing Coordinator position, excited opportunity. Before Zendesk, I marketing company supporting entire staff demographic research target market campaigns. I enjoyed marketing aspect always thought I'd find back somehow. Now, I consider lucky part amazing company, I've put best effort everything given I know Zendesk place I want be. I responsible coordinating every interview within San Francisco office, greeting candidates onsite, maintaining organized status database. As well main responsibilities, I've also managed office expansion filled administrative duties needed. I pleasure assisting planning Holiday Party well team activities. What I love Recruiting much personable interaction daily basis different backgrounds different personalities. I've privilege trained always poised appropriate response every situation, guidelines utmost professionalism every phone screen, reference call, email, in-person interview. I recently opportunity visit college campuses promote Zendesk. I realized much I enjoy educating others making too, believe do. Now I've found perfect company, I'm ready perfect position combines everything I love excel in; planning, coordinating evangelizing. With history Marketing current role, I'm used supporting entire team entire company. I manage multiple projects once, I'm highly dependable extremely detailed. Zendesk made passionate professional I would love opportunity promote vision customer love. Best regards, Zendesk looking Recruiting Program Associate ready wear multiple hats within Recruiting. The ideal Associate skilled areas project management, event planning, vendor university relations, budgeting, training. This person "glue" Recruiting's day-to-day operations. S/he operate cross-functionally across global organization external vendors order ensure hitting hiring goals, keeping eye cost per hire, course, candidate experience. Responsibilities: *Partner Recruiting Manager efforts drive talent acquisition results period high growth *Serve point contact headcount matters *Maintain relationships external vendors agencies *Promote manage employee referral program *Demonstrate subject matter expertise comes ATS LinkedIn *Work Human Resources manage immigration needs new hires existing staff *Coordinate job board postings *Manage maintain ATS run reports, organize job descriptions, add/delete employee access, etc *Assist Recruiting Manager tracking department budget ROI *Plan organize recruiting events college fairs, hackathons meet-ups *Assist reference calls, needed *Manage new hire background check process *Collaborate Human Resources ensure seamless candidate on-boarding *Educate new hires hiring managers Zendesk recruiting process *Create ad-hoc reports presentations, needed Required: *2+ years experience Human Resources, Recruiting Administrative role *1-2 years experience working ATS, Jobvite preferred *Basic understanding recruiting world tools, processes data drive talent acquisition *Passion driving best-in-class candidate experience *Ability maintain confidentiality *Demonstrated success developing relationships stakeholders across organization *Exceptional "can-do" service-oriented attitude *Strong written verbal communication skills *Track record successfully able manage multiple projects, multiple deadlines, multiple owners *High attention detail organizational skills *Demonstrated integrity, maturity, professionalism, sensitivity *Comfortable ambiguity *Bachelor's degree related experience To clear, Jamie responsible for: Being point contact headcount matters (meaning, question whether HM seat open, timing filling seat according Finance, please check Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro MapMarker Predcitive Analytics Software, Geoscape Market Intelligence Software, Nielsen PrimeLocation --- Market Structure Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 Current Company Name － City State Maintain relationships external agencies (if need approve new agency contract, agency playing rules, seek Jamie's help. Jamie work Legal get new contracts approved.) Manage maintain Jobvite (recruiters still responsible drafting opening reqs within Jobvite, send req Jamie approval. Jamie insure integrity data ATS, follow-up recruiters candidates hanging without disposition, assist pulling reports various metrics. Jamie also responsible adding/deleting employees Jobvite access.) Promote manage employee referral program (any questions whether employee getting "credit", questions program timing payment, etc, sent Jamie. Also, Jamie monitoring referrals closely please stick SLA getting back referrals within 2 business days submitted consideration. Jamie responsible pointing "stale" referrals contacted recruiters.) Monitor job board postings (recruiters still responsible postings, Jamie monitor insure LI job slots full, stale, etc. Please see Jamie new posting/ad like place. Collaborate HR ensure seamless candidate on-boarding (This means Jamie touch HR inform us issues background check clearing. She also monitor reference calls process ensure calls made documented within Jobvite.) In addition above, Jamie also continue assist presentations, event planning, tracking budget, educating new hires recruiting processes. 03/2009 08/2011 MARKET ANALYST promoted ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City State Data Visualization Demographics Assistant CEO team twenty. Performed market analysis Metro PCS Comcast develop mico--- marketing campaigns. Used psycho---graphic anddemographic research identify trends consumer behavior develop brand strategy. Responsible evaluating target market clients providing analysis effective marketing strategies. Performed research built models numerous micro---marketing campaigns nationwide. Converted raw statistical data useful actionable information clients. 07/2008 12/2008 Company Name － City State Responsible creating media lists public outreach. Facilitated organized focus groups numerous clients. Compiled earned media portfolios clients organized product---based hit books. Worked members media daily basis. 05/2006 05/2008 Company Name － City State Helped prepare stimulus materials child reach age---appropriate development implementing Son---Rise Program Autism Treatment Center America. Communicated case directly Consulting Therapist Parents. Participated team clinics, training meetings workshops develop maintain date therapeutic interventions. Education 2008 Bachelor Arts Sciences Psychology Sociology French Studies UNIVERSITY OF PORTLAND － City State France Psychology Sociology French Studies Dean's list Personal Information I hope clarifies Jamie's role, items work directly on. Let know questions I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope clarifies Jamie's role, items work directly on. Let know questions I've detailed above.

PUBLIC-RELATIONS

FINANCE CONSULTANT Summary Strategic analytical finance professional 10+ years success reporting analytics, financial planning analysis, project management, technology, payments, vendor management, treasury. Highlights Financial modeling Experience Company Name February 2016 Current Finance Consultant City State Prepares monthly payment reporting analytics dashboard senior management. Ad hoc reporting data warehouses utilizing Teradata SQL Oracle Business Intelligence Enterprise. Data analysis tracking leveraging Access databases Excel pivot tables, charts VBA/macros. Supports M&A/divestitures new product launches. Provides analysis assist negotiations credit card companies payment processors. Company Name April 2009 February 2016 Senior Financial Analyst City State Finance liaison indirect sales channel. Provided financial reporting analysis Sales Marketing, covering 282 agents 5,744 locations. Developed credit review processes preparation iPhone launches. Active stakeholder behalf FP&A multiple initiatives. Provided insightful recommendations broad range decision-making requirements. Participated development business cases projects. Developed implemented B2B payment acceptance strategy, including optimization commercial credit cards. Generated annual credit card interchange savings $3.9M+ various programs. Presented strategy performance tracking senior management. System administrator project manager ReconNET reconciliation journalization system. Was responsible keeping system support costs new development expenses line budget. Supported Sarbanes Oxley testing, internal/external audits month end close. Temporary assignment Finance Manager oversee launch Softcard mobile wallet payment processing trial markets. Company Name February 2007 April 2009 Retail Analyst City State Prepared distributed weekly/monthly aging reports executive management. Partnered fraud, audit compliance teams identify address risk management concerns. Reconciled sales vs. deposits ~90 retail locations daily basis. Investigated reported significant variances. Company Name May 2005 February 2007 Treasury Assistant City State Processed journal entries assisted month end close duties. Led recovery lost revenue associated returned check payments. Education STEVENS INSTITUTE OF TECHNOLOGY 2014 Master Technology Management Management Technology City State Management Technology SETON HALL UNIVERSITY 2005 Bachelor Science Business Administration Finance City State Business Administration Finance Skills Ad, B2B, budget, Business Intelligence, charts, credit, Data analysis, data warehouses, databases, decision-making, executive management, senior management, external audits, Finance, FP&A, financial reporting, macros, Marketing, Access, Excel, month end close, negotiations, Enterprise, optimization, Oracle, payment processing, pivot tables, processes, processors, reporting, retail, risk management, Sales, Sarbanes Oxley, SQL, strategy, System administrator, Teradata, VBA

FINANCE