Datasets:

rbojja

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labelled_bank_support_dataset

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Loan Products and Interest Rates

Interest rates calculation and breakdown

Comparing Fixed vs. Variable Interest Rates

Can you explain the differences between fixed and variable interest rates for personal loans?

1Clarification

Customer Interaction Experience

incorrect_account_charges

Clarification of Charges

Can you clarify why I was charged a fee for my account this month?

1Clarification

Deposit Confirmation

Deposit Cancellation Confirmation

Customer Support for Cancellation Inquiries

Could you please verify that my deposit cancellation has been completed?

2Confirmation

Service Offerings

Introduction to customer service features

Overview of Customer Service Features

How can I access your customer service features if I need assistance?

1Clarification

Deposit Accounts and Interest Calculation

Impact of Interest Rates on Savings

How Central Bank Rates Influence Personal Savings Accounts

How do changes in the central bank's interest rates affect the interest I earn on my savings account?

3Explaining

Customer Loyalty and Rewards Programs

Incentives for Referring Friends

Customer Testimonials and Success Stories

Can I share my success story about earning rewards for referring friends? The incentives really helped me and I think others should know!

3Explaining

Account Inquiry

Login issues and recovery

Login Credentials Verification

I need assistance confirming my login info because I can't access my account.

1Clarification

Withdrawal Limit Restrictions

customer_complaint_resolution

Denial of Withdrawal Requests

I attempted to take out funds from my savings account, but it seems like there's a restriction. When was this limit imposed?

1Clarification

Customer Interaction Experience

miscommunication_with_agents

Improving Communication Channels

I'm really frustrated with the last conversation I had with your agent; can you explain how I can improve communication with your team?

1Clarification

Service Interruptions

Transaction delays

Preventive Measures for Future Interruptions

I'm concerned about the recent delays in transactions. What preventive actions are you implementing?

1Clarification

Payment Clarification

Recurring payment clarification

Identifying Payment Dates and Frequencies

How often do I get charged for my gym membership, and what are the specific payment dates?

1Clarification

Deposit Accounts and Interest Calculation

Account Maintenance Fees Explained

Types of Account Maintenance Fees

Could you clarify if there are any maintenance fees for a student account compared to a regular account?

1Clarification

Transaction Details

Transaction Status Inquiry

Pending Transactions

I made a payment yesterday, but it's still pending. What’s going on?

1Clarification

Transaction Details

Dispute Resolution Process

Resolution Outcomes and Next Steps

How long does it usually take to get a decision on a dispute? What will I do next?

1Clarification

Deposit Confirmation

Deposit Receipt Confirmation

Time Frames for Receiving Confirmations

Is there a specific time frame for receiving confirmation for my deposit?

1Clarification

Payment Status Confirmation

Payment Reversal Confirmation

Reasons for Reversal Denials

Is there a way to find out why my payment reversal was not accepted?

1Clarification

Loan Application Status

Loan Repayment Options After Approval

Flexible Repayment Plans

Are there any flexible repayment plans I can choose for my loan that was just approved?

1Clarification

Deposit Confirmation

Deposit Discrepancy Review

Account Balance Inquiries

I've noticed a discrepancy in my balance after my latest deposit. Can you confirm if it was processed correctly?

2Confirmation

Last Transaction Review

Reactivation inquiries for Farewell Accounts

Customer Support Resources for Farewell Accounts

What documents do I need to provide to reactivate my account after saying goodbye?

1Clarification

Payment Processing Questions

Status of payment transactions

Payment Transaction Confirmation

I just made a payment, but I'm not sure if it's been processed yet. Can you check for me?

10Unsure

Branch Services

Account balance inquiries

Savings Account Balances

How much money do I have in my savings account right now?

1Clarification

Account Status Inquiry

unsure-about-account-balance

Recent Transactions and Changes

I think there might be an error with my account balance; can you show me my most recent transactions?

10Unsure

Loan Denial Concerns

credit_history_disputes

Disputing Credit Report Errors

I received a letter saying my loan was denied because of my credit report. What steps should I take to challenge the errors I found?

1Clarification

Account Assistance and Resolution

Recognition of support for account security

Feedback on customer service support

Can you please pass on my thanks to the customer service representative who helped me with my account security concerns? Their support made all the difference!

9Thanking

Credit Card Approval

Credit Limit Increase Requests

How to Submit a Credit Limit Increase Request

Is there a form I need to fill out to get my credit limit raised?

1Clarification

Loan Information

Interest Rate Information

Interest Rate Comparison

What is the best interest rate available right now for a home equity loan compared to a personal loan?

1Clarification

Credit Scores and Reports Explanation

Interpreting Credit Score Ranges

Impact of Late Payments on Credit Scores

What impact do late payments have on my overall credit report?

1Clarification

Loan Eligibility Clarification

Income Validation Requirements

Types of Acceptable Income Sources

Is there a difference between salaried and commissioned income in terms of loan eligibility?

1Clarification

Transaction Inquiry

Recent transaction details

Recent Transaction Types

I'm trying to understand the types of recent transactions on my statement, can you help?

1Clarification

Account Closure Procedures

Cancellation of Direct Deposits

Timing and Notifications for Direct Deposit Changes

Will I receive a notification from the bank confirming my direct deposit cancellation once my account is closed?

1Clarification

Service Fee Explanation

clarification-on-disclosed-fees

Fee Waivers and Reductions

I received a notification about a fee increase. Can you clarify how I might avoid it?

1Clarification

Branch Services

Assistance with loan inquiries

Loan Application Process

Can you help me understand what documents I need to bring for my loan application?

1Clarification

Service Offerings

Welcome message for new customers

Understanding Fees and Charges

What fees do I need to know about when opening a new account?

1Clarification

Account Opening Assistance

accountSetupConfirmation

Documents Required for Account Opening

Can you tell me the required paperwork for setting up my account?

1Clarification

Service Interruptions

Failed deposit issues

Deposit Processing Errors

I submitted a deposit last week and it still hasn't reflected in my balance. What's going on?

1Clarification

Service Fulfillment Confirmation

Gratitude for Customer Support

Gratitude for Proactive Support

I just wanted to say thank you for the quick help with my issue!

9Thanking

Service Fees Complaints

transaction_fee_exploration

Customer Feedback on Fees

I was charged a service fee that I didn't expect on my last statement; can I get more details?

1Clarification

Branch Services

Help with account management services

Account Opening Procedures

Hello, I’m interested in opening a checking account. What’s the process like?

1Clarification

Account Suspension Issues

account_reinstatement_process

Documents Required for Reinstatement

Is there a specific form I need to fill out along with my documents for account reinstatement?

1Clarification

Account Information

account_balance_check

Loan Account Balance

Could you help me find out my car loan balance?

1Clarification

Account Inquiries

account statements

Requesting Account Statement Copies

Hi, could you send me copies of my account statements for the last three months?

1Clarification

Service Offerings

Initial greetings for account inquiries

New Customer Greetings

Hi, I recently heard about your bank and I’d love some information on the accounts I can open as a new customer.

1Clarification

Service Availability

Transaction Inquiry

Transaction Disputes and Resolutions

There’s an error in my recent transaction history. How can I get it corrected?

1Clarification

Account Opening Assistance

documentSubmissionGuidelines

Document Submission Process

What documents do I need to submit to open a new account?

1Clarification

Loan Denial Concerns

loan_reapplication_guidance

Improving Credit Score Before Reapplication

What specific actions should I take to raise my credit score before I try applying for a loan again?

1Clarification

Service Availability

Account Statement Access

How to Request Account Statements

Is there an easy way to get my account statements online?

1Clarification

Loan Information

Repayment Schedule Inquiries

Calculating Monthly Payments

I’d like to know the formula you use to calculate my monthly repayment for my loan.

1Clarification

Payment Processing Questions

Troubleshooting declined payments

Contacting Customer Support for Payment Assistance

I tried to make a payment but it was declined. Can you help me figure out why?

1Clarification

Deposit Accounts and Interest Calculation

Withdrawal and Deposit Rules

Account Closure and Impact on Deposits

If I have funds in my account when I close it, how will I receive that money?

1Clarification

Service Fees Complaints

withdrawal_fee_issues

Fee Calculation Discrepancies

Can you help me understand this withdrawal fee? It seems higher than what it was supposed to be.

1Clarification

Deposit Accounts and Interest Calculation

Interest Calculation Methods

Factors Influencing Interest Rates

Are there specific requirements or factors that could qualify me for a higher interest rate on my deposit accounts?

1Clarification

Account Balance Verification

Balance Confirmation Notifications

Account Balance Inquiry Methods

Can I check my account balance through the mobile app?

1Clarification

Loan Information

Loan Application Process Clarification

Step-by-Step Guide to the Application Process

I'm confused about the loan application; can you walk me through the process step-by-step?

1Clarification

Transaction Acknowledgment

Confirmation of Successful Transactions

Transaction Confirmation Notifications

Thanks for letting me know about my transaction status, but could you provide more details on the confirmation?

1Clarification

Loan Processing Delays

Customer support for loan inquiries

Reasons for Loan Processing Delays

I'm really anxious about my loan status. Can you tell me what's behind the processing delays?

1Clarification

Payment Processing Questions

Status of payment transactions

Payment Processing Delays

I expected my payment to be completed by now, can you check the status for me?

10Unsure

Final Invoice and Fees

farewell-final-bill-summary

Notification of Account Closure and Impact on Final Invoice

Are there any fees I should be aware of after my account has been closed?

1Clarification

Last Transaction Review

Final Transaction Confirmation

Customer Support Channels for Final Transactions

I'm ending my account with you; can you provide a summary of my final transaction?

4Farewell

Fees and Charges Explanation

monthly_account_maintenance_fees

Factors Influencing Monthly Maintenance Fees

What do you take into account when calculating my monthly maintenance charges?

1Clarification

Loan Information

Loan Application Process Clarification

Required Documents for Loan Application

I'm applying for a loan; what paperwork should I prepare?

1Clarification

Loan Products and Interest Rates

Interest rates calculation and breakdown

Comparing Fixed vs. Variable Interest Rates

What are the pros and cons of choosing a fixed rate versus a variable rate loan?

1Clarification

Fees and Charges Explanation

monthly_account_maintenance_fees

Factors Influencing Monthly Maintenance Fees

Could you break down how my monthly maintenance fee is assessed and what factors are included?

1Clarification

Branch Services

Assistance with loan inquiries

Interest Rates and Terms

Are there any special rates or promotions for loans available at the moment?

1Clarification

Withdrawal Limit Restrictions

customer_complaint_resolution

Excessive Fees Related to Transactions

I didn’t expect to pay so much in fees for my recent transactions. Can you explain how these charges are calculated?

1Clarification

Transaction Inquiry

Recent transaction details

Transaction Dates and Times

I need the details of a transaction I made on October 12th. What time was it processed?

1Clarification

Transaction Inquiry

Transaction history review

Pending Transactions

How can I view my pending transactions?

1Clarification

Account Inquiry

Login issues and recovery

Browser and Device Compatibility

Why can't I access my online banking on my mobile device? It's not loading properly.

1Clarification

Payment Clarification

International payment instructions

Processing Times for International Payments

What is the processing time for sending money internationally through your bank?

1Clarification

Account Inquiries

transaction history

Accessing Transaction History

Is there a way to download my transaction history for the past year?

1Clarification

Loan Eligibility Clarification

Required Documentation for Loans

Understanding Documentation Submission Processes

I’m confused about what documentation is necessary for my loan approval. Can you help?

1Clarification

Account Inquiries

transaction history

Tracking Pending Transactions

I want to know if any of my recent transactions are still pending.

1Clarification

Branch Services

Transaction history inquiries

Transaction History Requests

Can you help me find my transaction history for the last month?

1Clarification

Branch Services

Assistance with loan inquiries

Types of Loans Available

What are the different personal loan products you provide?

1Clarification

Deposit Accounts and Interest Calculation

Withdrawal and Deposit Rules

Withdrawal Limits and Policies

What is the maximum amount I can withdraw from my savings account in a single day?

1Clarification

Branch Services

Transaction history inquiries

Understanding Transaction Fees

I would like to know if there are charges for international transactions on my account.

1Clarification

Loan Denial Concerns

loan_application_review_requests

Reapplication Process for Loans

After my recent loan denial, how can I strengthen my reapplication to improve my approval odds?

3Explaining

Account Information

fee_structure_information

Overdraft Fees

Are there any options to avoid paying overdraft fees?

1Clarification

Credit Card Approval

Rewards Program Enrollment

Tracking Rewards & Statements

Can you help me check my current rewards points balance and how to redeem them?

1Clarification

Loan Information

Prequalification Requirements

Prequalification Process and Timeline

What is the timeline I should expect for my loan prequalification to be completed?

1Clarification

Fees and Charges Explanation

atm_usage_charges

Monthly ATM Usage Fees

Can you explain why I was charged a monthly fee for ATM usage this month?

1Clarification

Account Suspension Issues

customer_service_escalation_for_suspensions

Common Reasons for Account Suspension

Why was my account suspended without any warning?

1Clarification

Rewards and Benefits Inquiry

Benefit Eligibility and Criteria

Criteria for Earning Bonuses and Incentives

Can you explain the criteria for earning incentives for my credit card purchases?

1Clarification

Service Fee Explanation

service-fee-structure

Types of Service Fees

What are the various service fees I could be charged with my bank account?

1Clarification

Transaction Discrepancy Resolution

transaction_status_check

Transaction Limit Issues

I'm unsure if my account allows for that transaction amount, how can I check my limit?

10Unsure

Account Assistance and Resolution

Recognition of support for account security

Appreciation for fraud prevention measures

I want to express my appreciation for the security alerts I received. It’s nice to know my account is being protected so well!

9Thanking

Branch Services

Assistance with loan inquiries

Loan Repayment Options

Could you explain how I can change my loan repayment plan? I want to explore my options.

1Clarification

Withdrawal Limit Restrictions

exceeded_withdrawal_limit_process

Consequences of Exceeding Withdrawal Limits

Can you explain the consequences of going over my withdrawal limit?

1Clarification

Last Transaction Review

Last Transaction Dedupe Analysis

Security and Fraud Checking

I noticed a transaction from last week that I didn't authorize. What can you do to investigate it?

1Clarification

Account Status Inquiry

unsure-about-account-eligibility

Common Reasons for Account Denial or Issues

Can you explain to me what might cause an issue with account eligibility? I'm really uncertain about my application status.

1Clarification

Last Transaction Review

Last Transaction Dedupe Analysis

Transaction History Analysis

I noticed some charges on my account; can you show me my last transaction history to check for duplicates?

1Clarification

Customer Retention Strategies

service cancellation procedures

Steps for Cancelling a Service

Can you guide me on how to properly cancel my account?

1Clarification

Fraudulent Charges Dispute

dispute-resolution-guidelines

Documentation Required for Disputes

What specific documents do I need to submit to dispute a fraudulent charge on my account?

1Clarification

Account Types and Services

Clarifying overdraft protection services

Understanding Overdraft Protection Basics

How does overdraft protection work, and will I be charged fees if my account goes into the red?

1Clarification

Customer Interaction Experience

miscommunication_with_agents

Understanding Miscommunication Reasons

I was told I would receive a confirmation email, but it never came. Can you clarify why there was a mix-up?

1Clarification

Account Inquiry

Login issues and recovery

Two-Factor Authentication Issues

Can I change my two-factor authentication method if I'm having issues receiving the codes?

1Clarification

Loan Information

Loan Eligibility Criteria

Age and Residency Specifications

Is it true that you need to be a permanent resident to be eligible for a loan?

1Clarification

Loan Denial Concerns

credit_history_disputes

Understanding Loan Denial Reasons

Can you help me find out which part of my credit report led to my loan application being rejected?

1Clarification

Loan Information

Loan Application Process

Application Submission Process

What documents do I need to upload when applying for a loan?

1Clarification

Loan Processing Delays

Compensation for loan processing errors

Types of Compensation Available

I've experienced significant delays with my loan. What kind of compensation can I request from the bank?

1Clarification

Payment Clarification

Recurring payment clarification

Explaining Charge Amounts and Adjustments

I’m confused about the charge I see for my monthly bill. Can you explain the adjustments made to my account?

1Clarification