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How to contact ? It would be endeavored to answer all queries through telephone number and email ID. However, it is requested to provide a detailed query and contact number of the shareholder via Email-R-T email and we shall contact you by phone subsequently. Focus Address

How will system recognize claimants of age 75 years & above? The system shall calculate the age from Date of Birth from the data filled in IEPF-5 web-form which shall be authenticated from PAN Database. 

Is there some dedicated phone and email number for facilitation for this service? Yes, for the facilitation of these claimants, a dedicated telephone number 011- 23441727 and email id [email protected] has been established.

Request to file Entitlment Letter along with IEPF-5 Claim Form Investors/Claimants are requested to upload the Entitlement Letter received from RTA/Nodal Officer of the Client Company.Any claim not supported by Entitlement Letter shall be rejected by IEPF as per IEPF notification dated 20-07-2022

Special Window Facility for Senior-Citizens of age 75 Years & above Investor Education and Protection Fund Authority as a part of Azadi Ka Amrit Mahotsav (AKAM) has launched a special window facility for senior citizens of age 75 years & above. 1.As a part of this facility, the claim filed by these claimants shall be auto-prioritized in MCA 21 system after receipt of the e-verification report from the companies. 2. For the facilitation of these claimants, a dedicated telephone number 011-23441727 and email id [email protected] has been established. 3. Companies are requested to facilitate all such claimants in filing IEPF - 5 as well as file their e-verification report on priority in MCA 21.Companies are also requested to provide dedicated facilitation to all such claimants and the same may be given wide publicity. 

What are the actions on the part of claimant that helps the Authority to refund the claims in minimum time? It is advised that at the time of submission of information in IEPF 5 form, the claimant should ensure the correctness of information such as Aadhaar No., Demat No., Bank Account No., IFSC Code, etc.

What facilitation shall be provided through the dedicated email id and telephone number? It would be endeavored to answer all queries through telephone number and email id. However, it is requested to provide a detailed query and contact number of claimant in the email and the claimant shall be contacted through phone subsequently. 

What is Special Window Facility for Senior-Citizens of age 75 Years & above? As a part of this facility, the claim filed by these claimant shall be autoprioritized in MCA 21 system after receipt of e-verification report from the companies.

Which email id and phone number should be provided in the email? Email Id and Phone number of claimant as filled in web-form IEPF-5 must be provided and the Authority shall not be able to provide any information to any third party. 

Will the authority be providing any facilitation in getting verification of claims from the company? The Authority through a circular has requested the companies and their nodal officers to facilitate all such claimants in filing IEPF - 5 as well as file their everification report on priority in MCA 21. Companies have also been requested to provide dedicated facilitation to all such claimants.

What is SRN ? Service Request Number (SRN) is generated on successful submission of IEPF-5 e-form. Please note the SRN for future tracking of the form.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500.

How can I complete my KYC process? To complete the KYC process online click hereOR Visit our office during business hours on any working day for an In-Person Verification (IPV) with our officer.Please visit us with your original documents and self-attested copies at any of our office locations OR send self-attested copies through courier/post to our Head Office at: -Focus AddressList of documents:1.    Identity Proof (any one): - Aadhaar Card / PAN Card/ Driving License/ Voter ID/ Passport.2.   Address Proof (any one):- Passport/ Driving License/ Voter ID/ Aadhaar Card/ Utility Bill (not more than 3 months old)/ Bank statement not more than 3 months old/Updated bank passbook with bank seal on the first page3.    Signature Proof (any one):- Completed Form ISR-2/PAN Card/Passport.Status Intimation shall be shared via Email & SMS within 7-10 working days after receipt of documents

How can I convert my Folio to a full KYC compliant? We would like to draw your attention to Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023, issued by SEBI, on Common and Simplified Norms for processing Investor’s Service Request by RTAs.:SEBI vide this Circular has mandated the furnishing of PAN, Address with PIN code, Email address, Mobile No., Bank Account details, Specimen Signature & Nomination by holders of physical securities and that “From January 1, 2022, RTAs shall not process any service requests or complaints received from the holder(s)/claimant(s), till PAN, KYC and Nomination documents/details are received”.The relevant Forms for registering/changing KYC details and Nomination, viz. Forms ISR-1, ISR-2, ISR-3, SH-13, SH-14 as well as the SEBI circulars are available on our website at https://www.linkintime.co.in -> KYC-Formats In order to make the folio KYC compliant, the holder is required to submit the duly completed Forms along with supporting documents as indicated therein.Completing to a KYC is easy. Simply drop into our office location on any Business Day for (IPV):In-Person Verification with our officer as per your convenience, with the above set of original documents and self-attested copies of documents to be submitted.Alternatively, you may also courier the self-attested copies with the date, and the complete set of KYC documents to our office address.Focus Address

-2023 KYC Registration of PAN / Mobile / Email(optional) Please note, SEBI vide their Circulars have mandated:Furnishing of PAN, Address with PIN code, Email address(optional), Mobile No., Bank Account details, Specimen Signature & Nomination by holders of physical securities (collectively, called KYC requirement), and that “From January 1, 2022, RTAs shall not process any service requests or complaints received from the holder(s)/claimant(s), till PAN, KYC, and Nomination documents/details are received. Click on the link to download a copy of the SEBI Circular dated 16th March 2023. For Physical Folios who are Not KYC compliant, please comply with:The relevant Forms for registering /changing KYC details and Nomination, viz. Forms ISR-1, ISR-2, ISR-3, SH-13, and SH-14 as well as the SEBI circulars are available on our website -> KYC-Formats In order to make the folio KYC compliant, the holder is required to submit the duly completed KYC Forms along with supporting documents as indicated therein. Kindly also ensure that your Aadhaar is seeded with PAN, for the folio to be KYC Compliant. Completing to a full KYC is easy. Simply drop into our office location on any Business Day for (IPV):In-Person Verification with our officer as per your convenience, with the set of original documents and self-attested copies of documents to be submitted.Alternatively, you may also courier the self-attested copies with the date, and the courier the complete set of KYC documents to our office address.Focus AddressIn case you wish to comply with the KYC, using E-sign, do mail us from your registered e-mail id only. Alternatively, the e-signed documents are also accepted at our web portal. Please click the link -> KYC ComplianceFor KYC-compliant folio, please submit the followingKindly fill and submit Form ISR-1, duly signed by the holder(s) as per the specimen signature recorded with the Company/RTA along with supporting documents as mentioned in Form ISR-1, along with a self-certified copy of PAN.Focus Address

My Folio account is not activated although KYC is done what to do? If your KYC request is rejected/ Folio is still In-Active due to objection raised in processing your KYC request you may visit in-person to our office with self-attested copies with date, of all KYC documents during Business Hours on any working days for spot verification of documents, so as to resolve your issue.

Why do I need to complete Re-KYC for my Folio? As per SEBI guidelines, RTA/Company may ask for Re-KYC only in case your folio/s are not completely KYC compliant, which means out of 6 criteria of KYC ( like PAN, email id, Phone no., signature, Bank details, Nomination), even if any one of these are not updated in our records, you need to re-submit the missing documents;To complete the Re-KYC process online click hereOR Visit our office during business hours on any working day for an In-Person Verification (IPV) with our officer.Please visit us with your original documents and self-attested copies at any of our office locations OR send self-attested copies through courier/post to our Head Office at: -Focus AddressList of documents:1.    Identity Proof (any one): - Aadhaar Card / PAN Card/ Driving License/ Voter ID/ Passport.2.   Address Proof (any one):- Passport/ Driving License/ Voter ID/ Aadhaar Card/ Utility Bill (not more than months old)/ Bank statement not more than 3 months old/Updated bank passbook with bank seal on the first page3.    Signature Proof (any one):- Completed Form ISR-2/PAN Card/Passport.Status Intimation shall be shared via Email & SMS within 7-10 working days after receipt of documents.

Why is my folio is inactive although I have submitted my KYC documents? To activate your folio as KYC compliant, we need to ensure that the documents submitted by you are in compliance with the KYC guidelines. In case they are not, we may have to reject them.There could be multiple reasons as to why there is a rejection of your KYC documents. Our KYC team will promptly communicate the reason for rejection to you via email. Based on this reason for rejection, you will then be required to re-submit the necessary documents.This may be due to a rejection/ objection raised during processing of your KYC documents.In such a case, you may visit our office with all the attested documents for an In-Person Verification (IPV). Focus Address

Is it mandatory to update KYC details? Yes, as per SEBI regulation, it is mandatory to update KYC details

What are the ways of completing the KYC compliance process? Complete your KYC process in either of the 3 ways -1.    In-Person Verification (IPV): by producing the originals to the authorized person of the RTA, who will retain copy(s) of the document(s) or2.    By furnishing self-attested photocopy(s) of relevant document(s) or3.    With eSign:          a)    In case your email is already registered with us you may send the scanned copies of your KYC documents with eSign to our email-id: [email protected] use "KYC Updation - (Company Name) - Folio No. :________________ “as your email subject line orb) You can upload KYC documents with eSign on our website https://web.linkintime.co.in/KYC/index.html/ 

How to check status of PAN Linked to Aadhaar ? To know the status of your Pan Linked to Aadhaar check on this link: https://www.incometax.gov.in/iec/foportal

How to update my KYC ? Please visit us with your original documents and self-attested copies at any of our office locations; OR send self-attested copies through courier/post to our Head Office at: -Focus AddressList of documents:1.    Identity Proof (any one): - Aadhaar Card / PAN Card/ Driving License/ Voter ID/ Passport.2.   Address Proof (any one):- Passport/ Driving License/ Voter ID/ Aadhaar Card/ Utility Bill (not more than 3 months old)/ Bank statement not more than 3 months old/Updated bank passbook with bank seal on the first page3.    Signature Proof (any one):- Completed Form ISR-2/PAN Card/Passport.

Is it mandatory to link my PAN details with Aadhaar? Yes, it is mandatory to link your PAN details with Aadhaar as per the CBDT notification. PAN shall be valid only if it is linked to Aadhaar by June 30,, 2023.Click here to know whether your PAN is linked to Aadhaar

Is it necessary to keep my folio KYC compliant? It is necessary to keep your folio KYC compliant at all times. Folios wherein any ONE of the cited details/documents, (i.e., PAN, Address with PIN code, Email address, Mobile Number, Bank Account details, Specimen Signature and Nomination) are not available on or after October 01, 2023, shall be frozen as per SEBI circular

What happens if I don't do my KYC? Non-updation of KYC details- Folios wherein any One of the cited details/documents, (i.e. PAN, Address with PIN code, Mobile Number, Bank Account details, Specimen Signature, and Nomination) will not be entitled to any sort of service request, unless the said folio is KYC compliant. Sebi vide its circular dated November 17, 2023 bearing SEBI reference number SEBI/HO/MIRSD/POD-1/P/CIR/2023/181 has decided to mitigate unintended challenges on account of freezing of folios and referring frozen folios to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002, and has been decided to do away with the provisions of freezing of folios.

What is eSign ? eSign is an integrated service which facilitates issuing a Digital Signature Certificate and performing signing of requested data by eSign user.You may approach any of the empanelled eSign service providers available on https://cca.gov.in/for the purpose of obtaining eSign.

What is KYC? We all know that 'KYC' is Know Your Client/Know Your Customer and is a verification process that allows an institution to confirm and verify the authenticity of the client/customer.SEBI through its Circular dated March 16, 2023 has mandated that capital market intermediaries such as RTA's need to facilitate, on or before 30th September 2023, the establishment of the identities of their clients' investors who are in possession of shares in physical form in order to make them KYC-compliant, failing which, service requests of non-KYC compliant investors would be put on hold. SEBI through its Circular dated September 26, 2023, has extended the last date for submission of these KYC details to December 31, 2023Read moreNon-updation of KYC details- Folios wherein any One of the cited details/documents, (i.e. PAN, Address with PIN code, Mobile Number, Bank Account details, Specimen Signature, and Nomination) will not be entitled to any sort of service request, unless the said folio is KYC compliant. Sebi vide its circular dated November 17, 2023 bearing SEBI reference number SEBI/HO/MIRSD/POD-1/P/CIR/2023/181 has decided to mitigate unintended challenges on account of freezing of folios and referring frozen folios to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002, and has been decided to do away with the provisions of freezing of folios.There are 3 Ways of doing KYC with us: Read moreIn-Person Verification (IPV): by producing the originals to the authorised person of the RTA, who will retain copy(ies) of the document(s). In hard copy: by furnishing self-attested photocopy(ies) of the relevant documentWith eSign:                 In case your email is already registered with us, you may send the scanned copies of your KYC documents with  eSign at our dedicated email-id: [email protected] Kindly mention the email subject line as "KYC Updation - (Company Name) - Folio No :________________" .  Also, note that we accept only esigned copies and we do not accept digitally signed copies. Investors can also upload KYC documents with eSign on our website https://web.linkintime.co.in/KYC/index.html/ Read moreeSign is an integrated service which facilitates issuing a Digital Signature Certificate and performing signing of requested data by eSign user.You may approach any of the empanelled eSign service providers available on https://cca.gov.in/for the purpose of obtaining eSign.

What is pan linked to Aadhaar? PAN shall be valid only if it is linked to Aadhaar by June 30, 2023. As per the CBDT notification a late fee of Rs 1000 will be levied in cases where the Aadhaar is linked to the PAN upto the financial year.For Exemptions / Clarifications on PAN, please refer to Objection Memo as specified in SEBI circular. Click here to know whether your pan is linked Aadhaar

What is the email id to communicate with the RTA? You are advised to mention the Folio No., Company Name and your Contact No. in all your communication sent to the RTA/Company.Email-R-TEmail-Public-IssuesEmail-Bonds

What will happen if PAN is not linked with Aadhaar by June 30? In case a person fails to link his or her PAN with Aadhaar, the PAN will become inoperative. In such a case, the person will not be able to furnish, intimate or quote his PAN and shall be liable to all the consequences under the Income-tax Act for such failure. Some of the major implications of non-compliance are:*The person shall not be able to file the income tax return using the inoperative PAN.*Pending returns will not be processed.*Pending refunds cannot be issued to inoperative PANs.*Pending proceedings as in the case of defective returns cannot be completed once the PAN is inoperative.*Tax will be required to be deducted at a higher rate as PAN becomes inoperative.Besides these consequences, the person may find difficulties in doing other financial transactions such as with banks, as PAN is an important KYC criterion for these transactions.

Who is not required to link PAN with Aadhaar? There are a few categories of individuals for whom this linkage is not compulsory.*Any person of age eighty years and above.*Non-resident as per the Income-tax Act.A person who is not a citizen of India.

Who needs to Link PAN with Aadhaar? As per the circular issued by the Central Board of Direct Taxes (CBDT) in March 2022, the Income-tax Act has mandated to link PAN with Aadhar and it has to be done on or before June 30, 2023, failing which the PAN shall become inoperative.

Why has Sebi made it mandatory for investors to link PAN with Aadhaar? Since PAN is the key identification number and part of KYC requirements for all transactions in the securities market, all SEBI-registered entities and Market Infrastructure Institutions (MIIs) are required to ensure valid KYC for all participants.All existing investors are required to ensure the linking of their PAN with their Aadhaar number within the timeline for continual and smooth transactions in the securities market and to avoid consequences of non-compliance with the March 30, 2022, CBDT circular, as such accounts would be considered non-KYC compliant, and there could be restrictions on securities and other transactions until the PAN and Aadhaar are linked.

When can I expect an intimation for completion of my KYC ? Status Intimation shall be shared via Email & SMS within 7-10 working days after receipt of documents.Incase, of non-receipt of intimation, you may feel free to reach out to us at OR write to us at: -Focus Address

What is the time line to Update KYC? In case of In-Person Verification(IPV), it takes about 2 working days. If KYC has been done through physical documentation it takes 7-10 working days.

Which are the acceptable documents for KYC? For KYC the acceptable documents are as follows:Identity Proof (any one): - Aadhaar Card, PAN Card, Driving License, Voter ID, Passport.Address Proof (any one): Passport, Driving License, Voter ID, Aadhaar Card, Utility Bill (not more than 3 months old), Bank Statement, Bank Account updated Passbook.Signature Proof (any one): Completed Form ISR-2,PAN Card, Passport.

Can I complete KYC without Aadhaar? Aadhaar is not mandatory for KYC. You can provide Passport, Voter ID card or Driving License also.

KYC completion - documents to submit We have a seamless KYC and re-KYC process for your convenience.For KYC and Re-KYC, the accepted documents are as follows:Identity Proof (any one): - Aadhaar Card, PAN Card, Driving License, Voter ID, Passport.Address Proof (any one): Passport, Driving License, Voter ID, Aadhaar Card, Utility Bill (not more than 3 months old), Bank Statement, Bank Account updated Passbook.Signature Proof (any one): Completed Form ISR-2,PAN Card, Passport.Read morePlease carry the originals and self-attested copies.Please Note: As per SEBI norms Re-KYC/KYC needs to be done for all Investors in capital market.

What are KYC forms? KYC is Know Your Customer documents that are to be submitted to make your Folio KYC Compliant. Based on the SEBI guidelines, the RTA/Company may ask for KYC/Re-KYC, in case your Folios is/are not fully KYC Compliant, to keep our records updated.You need to submit/ complete your KYC/Re-KYC at our office location, click here, with relevant documents. Below is the list of documents accepted:Read moreIdentity Proof (any one): - Aadhaar Card, PAN Card, Driving License, Voter ID, Passport.Address Proof (any one): Passport, Driving License, Voter ID, Aadhaar Card, Utility Bill (not more than 3 months old), Bank Statement, Bank Account updated Passbook.Signature Proof (any one): Completed Form ISR-2,PAN Card, Passport.

What are the Documents Required for KYC? List of acceptable documents:1.    Identity Proof (any one): - Aadhaar Card / PAN Card/ Driving License/ Voter ID/ Passport.2.    Address Proof (any one):- Passport/ Driving License/ Voter ID/ Aadhaar Card/ Utility Bill (not more than 3 months old)/ Bank statement not more than 3 months old/ Updated bank passbook with bank seal on the first page3.    Signature Proof (any one):- Completed Form ISR-2/PAN Card/Passport. Status Intimation shall be shared via Email & SMS within 7-10 working days after receipt of documents.

Who are the service providers of the eSign facility? Few of the service providers for eSign:Service Provider: Mudhra LimitedWeb site: www.e-mudhra.comE-Mail: [email protected] Provider: NSDL e-Governance Infrastructure LtdWeb site : https://www.egov-nsdl.co.in/E-Mail: [email protected] Provider: CDSL Ventures LtdWeb site: https://www.cvlindia.comE-mail: [email protected]

Service Request Form Choose any service request forms

Form ISR 1 Register PAN/Update KYC ISR-1 form is meant to help you to register/update the following1.      Register -PAN Details2.     Change / Register -Bank Details3.     Change / Register -Signature as verified by Banks4.     Change in Address5.     Change / Register -Mobile Number6.     Change / Register Email-id.Choose any one option

View/Download ISR 1 ISR-1 form is meant to help you to register/update the following1.      Register -PAN Details2.     Change / Register -Bank Details3.     Change / Register -Signature as verified by Banks4.     Change in Address5.     Change / Register -Mobile Number6.     Change / Register Email-id.Please select the type of form required

What is Form ISR-1? Can i update my bank details? ISR-1 form is meant to help you to register/update the following:1.   Register -PAN Details2.  Change / Register -Bank Details3.  Change/Register -Signature as verified by Banks4.  Change in Address5.  Change / Register -Mobile Number6.  Change / Register Email-id.

Form ISR 2 Change / Updation of Bank Details Signature plays a very important role in the process of KYC. As part of KYC, registering your signature with the RTA/Company is compulsory. In the event your signature has changed/ not registered, kindly fill up Form ISR-2.This form is meant to confirm your signature(s) by the Banker.Form ISR-2 can be used to register bank details with us froma)  the latest copy of the bank statement with details of bank name, branch, account number and IFSC orb)  Original cancelled cheque leaf bearing the name of first holder, duly stamped, signed and sealed by your banker.

What is Form ISR-2 ?. Can I change my signature using this form? Signature plays a very important role in the process of KYC. As part of KYC, registering your signature with the RTA/Company is compulsory. In the event your signature has changed/ not registered, kindly fill up Form ISR-2.This form is meant to confirm your signature(s) by the Banker.Form ISR-2 can be used to register bank details with us froma)     the latest copy of the bank statement with details of bank name, branch, account number and IFSC orb)     Original cancelled cheque leaf bearing the name of first holder, duly stamped, signed and sealed by your banker        Yes, using form ISR 2, shareholder/s can change / register fresh signature(s).    

Form ISR 3 Opt-Out of Nomination ISR-3 form is meant to help you to:a)   Opt-out of existing nomination orb)   Opt for No Nomination by Holders of Physical Securities in Listed Companies.Without nomination your Folio will be treated as Non-KYC Complaint. Use of ISR-3 will be applied for the entire securities against the said folio.

What is Form ISR-3? ISR-3 form is meant to help you to:a)   Opt-out of existing nomination orb)   Opt for No Nomination by Holders of Physical Securities in Listed Companies.Without nomination your Folio will be treated as Non-KYC Compliant. Use of ISR-3 will be applied for the entire securities against the said folio.

What is Form ISR-4? ISR-4 form is meant to help investors in soliciting the following requests from the RTA/ Company1.    Issue of Duplicate Certificate(s).2.    Claim for Unclaimed Suspense Account.3.    Replacement/Renewal /Exchange of Securities Certificate.4.    Endorsement.5.    Sub-Division/ Splitting of securities certificate.6.    Consolidation of Folios.7.    Consolidation of Securities Certificate.8.    Transposition. Read moreAfter processing the service request, the RTA shall issue a ˜Letter of Confirmation” to the securities holder/claimant, which is valid only for 120 days. Using this ˜Letter of Confirmation”, the securities holder/claimant shall request the DP to dematerialize the securities, failing which the securities shall be credited to the Suspense Escrow Demat Account of the Company.An important aspect of Form ISR-4 is that investors will be able to claim all their benefits only in electronic form.

What type of Service request will be issued in dematerialised form only? SEBI vide its Circular SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/8 datedJanuary 25, 2022 ("the Circular") has stated that listed Companies shall henceforth issue thesecurities in dematerialized form only while processing the following service requests :Issue of Duplicate Certificate(s).Claim for Unclaimed Suspense Account.Replacement/Renewal /Exchange of Securities Certificate.Endorsement.Sub-Division/ Splitting of securities certificate.Consolidation of Folios.Consolidation of Securities Certificate.Transposition.Transmission.

-2023 Registration of Nomination Short Definition: Nomination enables the issuer company to identify the legal representative of the deceased shareholder and thereby facilitates the smooth transmission of his / her securities. The investor has to submit nomination Form SH-13 to the RTA in hard copy or electronic mode with e-signature for making a nomination in the folio, separately for each company.The Investor has the option to nominate more than one person as his / her nominee by submitting Form SH-13 to the RTA clearly mentioning the names of the nominees and the entitlement percentage against each nominee through hard copy or electronic mode with e-signature for making a nomination in the folio, separately for each Company. Joint holders together can nominate any person to whom all the rights in the securities shall vest in the event of the death of all the joint holders.__Read__more__ A nomination once made can be modified by submitting a fresh nomination form. The investor will have to fill out Form SH -14 and submit it to the RTA for effecting the changes.Focus Address A nomination once made can be canceled by submitting a Form SH -14 along with Form ISR-3 declaration for opt-out to the RTA for effecting the changes. To opt-out Investor will have to submit Form ISR 3 to the RTA to opt out of nomination in the folio. Please note, SEBI vide their Circulars have mandated:Furnishing of PAN, Address with PIN code, Email address(optional), Mobile No., Bank Account details, Specimen Signature & Nomination by holders of physical securities (collectively, called KYC requirement), and that “From January 1, 2022, RTAs shall not process any service requests or complaints received from the holder(s)/claimant(s), till PAN, KYC, and Nomination documents/details are received. Click on the link to download a copy of the SEBI Circular dated 16th March 2023. For Physical Folios who are Not KYC compliant, please comply with:The relevant Forms for registering /changing KYC details and Nomination, viz. Forms ISR-1, ISR-2, ISR-3, SH-13, and SH-14 as well as the SEBI circulars are available on our website -> KYC-Formats In order to make the folio KYC compliant, the holder is required to submit the duly completed KYC Forms along with supporting documents as indicated therein. Kindly also ensure that your Aadhaar is seeded with PAN, for the folio to be KYC Compliant. Completing to a full KYC is easy. Simply drop into our office location on any Business Day for (IPV):In-Person Verification with our officer as per your convenience, with the set of original documents and self-attested copies of documents to be submitted.Alternatively, you may also courier the self-attested copies with the date, and the courier the complete set of KYC documents to our office address.Focus AddressIn case you wish to comply with the KYC, using E-sign, do mail us from your registered e-mail id only. Alternatively, the e-signed documents are also accepted at our web portal. Please click the link -> KYC ComplianceFor KYC compliant folio, please submit the following: The security holder(s) can register/update the nomination through a request letter duly signed as per the specimen signature(s) registered with the company/RTA, containing basic essentials of the shareholder(s) such as Company Name, Folio Num, Name(s) of the Shareholder's and shall complete the following processes in Form ISR-1, duly signed by the first/all the holder(s) as per the specimen signature(s) recorded with the Company along with supporting documents as indicated herein: Self-attested copy of any 1 of the following documents issued by a Government authority:   a. Client Master List (CML) of your demat account, provided by the Depository Participant, which has to be attested by your DP.b. Valid Passport / Registered Lease (notarised) or Sale Agreement of Residence/Driving License/Flat Maintenance Bill*c. Utility bills like telephone bills (only landline), electricity bills or gas bills (not more than 3 months old)d. Identity Card with photo/document with address, issued by Central/State Government and its Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutionse. For FII/subaccount, Power of Attorney given by FII/subaccount to the Custodians (which are duly notarized and/or apostilled or consularised) that gives the registered address.f. . If proof of address is in the name of the spouse, please provide a self-attested copy of the Identity Proof of the holder/claimant.g. Unique Identification Number (UID) (Aadhaar) h. any other document as requiredThe security holder shall attach a self-certified copy of PAN along with the request.Important points to be noted:The identity and address proof should be legible and in the name of the first registered account holder.Investors are informed that after verification of the documents submitted and in case of any differences observed, additional procedures/documents may be further called as part of KYC.Non-individuals including Society, Trust, Body Corporate, Partnership Firms, Karta of Hindu Undivided Family, and holders of Power of Attorney cannot nominate.

What is Form SH-13? SH-13 form is meant to help you make a nomination if you are an individual applying/ holding securities on your own behalf, singly or jointly. The nomination will be registered only when it is complete in all respects including the signature of1.  All registered holder(s) (as per specimen lodged with the Company) /RTA and2. The complete details of the nominee and witness being furnished. The Nominee will be entitled to all the rights in the securities upon demise of all holders in the folio.Non-individuals including Society, Trust, Body Corporate, Partnership Firm, Karta of Hindu Undivided Family, holder of Power of Attorney cannot nominate.

What is Form SH-14? SH-14 form is meant to help you make a new nomination if you are an individual applying/holding security on their own behalf singly or jointly.The new nomination will be registered only when it is complete in all respects including the signature of(a) all registered holders (as per specimen lodged with the Company / RTA ) and(b) the complete details of the new nominee and witness being furnished.A minor can be nominated as a new nominee by holder(s) of securities and in that event the name and address of the Guardian shall be furnished by the holder(s). Upon successful execution of SH-14, the earlier Nomination, if any, shall stand cancelled.Non-individuals including Society, Trust, Body Corporate, Partnership Firm, Karta of Hindu Undivided Family, holder of Power of Attorney cannot nominate.

By when will the shareholder receive the amount related to the Buyback payments? The shareholder will receive it within 7 to 10 working days from the close of the tendering period

Can a company buyback its shares without passing shareholders’ resolution? Yes. A company may buyback its shares without shareholders’ resolution, to the extent of 10% of its paid up equity capital and reserves, based on both standalone and consolidated financial statements of the company. However, if a company intends to buyback its shares to the extent of more than 10% of its paid up capital and free reserves then the same has to be approved by shareholders by way of special resolution in term of the provisions of Companies Act, 2013

Can an investor revise or withdraw the application after applying in Buyback? Yes, the investor can revise or withdraw the application till the time order status is “In-Process”. Once the order is accepted investors have to click on ‘cancel’ to withdraw their Application.

Can cash component of the escrow account in the buyback offer process be maintained in an interest bearing account? Yes, the cash component of the escrow account may be maintained in an interest bearing account. However, the merchant banker shall ensure that the funds are available at the time of making payment to shareholders.

Can shareholding in multiple demat accounts with the same PAN as on record date be clubbed together? In accordance with Regulation 9(ix) of the Buyback Regulations, in order to ensure that the same shareholders with multiple demat accounts/folios do not receive a higher entitlement under the Small Shareholder category, the Company will club together the Equity Shares held by such shareholders with a common PAN for determining the category (Small Shareholder or General) and entitlement under the Buyback. In case of joint shareholding, the Company will club together the Equity Shares held in cases where the sequence of the PANs of the joint shareholders is identical. In case of physical shareholders, where the sequence of PANs is identical, the Company will club together the Equity Shares held in such cases.Read moreThe shareholding of institutional investors like mutual funds, pension funds/trusts, insurance companies etc., with common PAN will not be clubbed together for determining the category and will be considered separately, where these Equity Shares are held for different schemes and have a different demat account nomenclature based on information prepared by the Registrar as per the shareholder records received from the Depositories.

Can the letter of offer be dispatched through electronic means? Letter of offer can be dispatched through electronic means in accordance with the provisions in the Companies Act, 2013. However, on receipt of a request from any shareholder to receive a copy of the letter of offer in physical format, the same shall be provided. Besides this, for all those shareholders who do not have their email IDs registered with the company, the letter of offer shall be sent physically. This shall be disclosed in the letter of offer.

Can the shares under lock-in / pledged for margin be bought back by the Company? No, lock-in/ pledged and non-transferable shares cannot be bought back.

Do you think, I should participate in this offer? Is this offer good? We are not in a position to guide you in this matter and request you to obtain independent financial and legal advice with respect to your participation in the Buyback.

How does one participate in the buyback in case one does not receive the tender/offer form? In case the equity shares are in dematerialised form: Eligible sellers can make an application by providing the application in writing on plain paper, signed by the eligible seller, stating name and address of eligible seller, number of equity shares held as on the record date, client ID number, DP name/ID, beneficiary account number and In case the equity shares are in physical form:Read moreEligible sellers can participate in the offer by providing the application in writing on plain paper signed by the eligible seller stating name, address, folio number, number of equity shares held, share certificate number, number of equity shares tendered for the buyback offer and the distinctive numbers thereof, enclosing the original share certificate(s), copy of eligible sellers’ PAN card(s) and executed share transfer form in favour of the company. Eligible sellers shall ensure that the relevant documents are tendered at the collection centres / registrar to the buyback offer, as mentioned in public announcement / letter of offer. In both cases above, eligible sellers will be required to approach their respective stock broker (along with the complete set of documents for verification procedures) and have to ensure that their bid is entered by its respective broker in the electronic platform to be made available by respective stock exchange, before the closing date as specified in public announcement / letter of offer.

How does one tender one’s shares for buyback in the tender offer method? In case the equity shares are held in dematerialized form: Eligible sellers may tender the equity shares through their respective stock broker by indicating the details of equity shares to be tendered under the buyback offer, during the normal trading hours of secondary market. In case the equity shares are held in physical form: Eligible sellers shall approach their respective stock broker along with the complete set of documents, as stated in public announcement / letter of offer, for verification procedures.Read moreUpon placing the bid, the broker will provide a slip generated by the exchange bidding system to the eligible seller, confirming registration of transaction.

How do I check my buyback entitlement in terms of number of equity shares? For checking buyback entitlement, please follow the below steps:1. Click on https://web.linkintime.co.in/Offer/Default.aspx2. Select the name of the Company – ‘ Name of the Company under buyback offer’3. Select the option ‘Demat or Physical or PAN’4. Based on the option selected above, enter ‘DPID CLID’ or ‘Folio Number’ or ‘PAN’5. A table will be displayed setting out the Folio, Name and Action. Click on ‘View’ tab under the Action column6. The entitlement will be provided in the pre-filled ‘FORM OF ACCEPTANCE-CUM ACKNOWLEDGEMENT’.

I am a Non Resident, am I required to submit any approval from RBI for participating in this Buy back offer? Please note that the buyback from the Eligible Shareholders who are residents outside India including foreign corporate bodies (including erstwhile overseas corporate bodies), foreign portfolio investors, non-resident Indians, members of foreign nationality, if any, shall be subject to the Foreign Exchange Management Act, 1999 and rules and regulations framed there under, if any, Income Tax Act, 1961 and rules and regulations framed there under, as applicable, and also subject to the receipt / provision by such Eligible Shareholders of such approvals, if and to the extent necessary or required from concerned authorities including, but not limited to, approvals from the Reserve Bank of India under the Foreign Exchange Management Act, 1999 and rules and regulations framed there under, if any.Read moreFurther, the Non-Resident Shareholders shall be responsible for reporting requirements for non-resident shareholders under the Foreign Exchange Management Act, 1999, as amended and any other rules, regulations, guidelines, for remittance of funds.

If I have multiple demat accounts as on Record Date, can I transfer my shares to one demat account and tender my combined entitlement/shareholding from that demat account? Eligible Shareholders will have to tender their Equity Shares from the same demat account in which they were holding such Equity Shares as on the Record Date, and in case of multiple demat accounts, Eligible Shareholders are required to tender the applications separately from each demat account. In case of any changes in the demat account in which the Equity Shares were held as on Record Date, such Eligible Shareholders should provide sufficient proof of the same to the Registrar to the Buyback and such tendered Equity Shares may be accepted subject to appropriate verification and validation by the Registrar to the Buyback.

If my minor son/daughter has a demat account and if we want to participate in the offer, can I use my (as a parent) trading account to bid for his/her shares? Since a minor cannot open a trading account, you can tender your minor son/daughter’s shares from your trading account if you are the legal guardian, if he is an Eligible Shareholder as on Record Date. You also need to write to the Registrar to the Buyback via letter/email stating the participation of your son/daughter in the Buyback along with the scan copy of the TRS, Tender Form, PAN Card of the parent and PAN Card of minor son/daughter. Please note the bid will get rejected if the letter/email does not reach the Registrar before the Buyback Closing Date.

I have a trading account with ABC Depository Participant(DP). How do I initiate the transaction online and indicate what part of my shareholding is to be tendered? All shareholders holding shares on the Record Date will receive the details of their total holding and the entitlement along with the letter of offer. If you have an online trading account with ABC DP, you may tender the shares through the online portal by entering the number of shares. You may either tender your total entitlement or any portion of your holding or complete holding as on the Record Date. For any further queries, you are requested to contact the customer service of ABC DP.

I hold shares in physical form. How can I participate in the buyback? If you hold shares in physical form on the Record Date, you would be communicated your entitlement along with the letter of offer. You may participate in the Buyback by approaching a BSE or NSE registered broker and open a trading account in case you don’t have one. Participation in the buyback would need to be through such a broker by providing complete set of documents for verification procedures to be carried out including the(i) original Equity Share certificate(s),(ii) valid share transfer form(s) i.e. Form SH-4 duly filled and signed by the transferors (i.e. by all registered Eligible Shareholders in same order and as per the specimen signatures registered with the Company) and duly witnessed at the appropriate place authorizing the transfer in favour of the Company,Read more(iii) self-attested copy of the Eligible Shareholder’s PAN Card,(iv) the Tender Form (duly signed by all Eligible Shareholders in case the Equity Shares are in joint names) the same order in which they hold Equity Shares, and(v) any other relevant documents such as, but not limited to, duly attested power of attorney, corporate authorization (including board resolution/specimen signature), notarized copy of death certificate and succession certificate or probated will, if the original Eligible Shareholder has deceased, etc., as applicable. Basis the entitlement ratio that would be calculated, you can tender the shares in the buyback during the tendering period, either in part or full.

In case of withdrawal, when shall I get back my shares back in my demat account? On cancelling the application under Buyback, investors shall receive the shares offered under Buyback after its settlement date as defined by the exchange.

I read this Buyback is via “Tender offer”. What is that? What do you mean by “Tender offer”? As per Regulation 2(1)(q) of the Securities and Exchange Board of India (Buy-Back of Securities) Regulations, 2018 ‘tender offer’ means an offer by a company to buyback its own shares or other specified securities through a letter of offer from the holders of the shares or other specified securities of the company. In a “Tender offer” process, a shareholder will have to approach his selling member (stock broker) registered with the exchanges .For the buy back, the shareholder has to approach the selling member registered with BSE for tendering the shares, through the selling member (broker), using the Acquisition Window of the Designated Stock Exchange.

Is it compulsory to participate in this Buyback? Participation in the Buyback is voluntary. Eligible Shareholders may choose to participate in part or in full or choose not to participate in the Buyback.

Is it compulsory to tender shares through a broker? How do I participate in the buyback if I don’t have a trading account? The Shareholders who desire to tender their Equity Shares in the electronic form or physical form under the Buyback would have to open a trading account with any BSE or NSE registered broker and tender their shares through the broker by indicating the details of Equity Shares they intend to tender under the Buyback. The broker would be required to place an order/bid on behalf of the Shareholder who wish to tender Equity Shares in the Buyback using the Acquisition Window of the Stock Exchanges.

My address is changed now and I want my offer document to be posted to my new address and not the old address? In case you hold Equity Shares in dematerialised form, you may send a request in writing to the Company or Registrar at the address or e-mail id mentioned at the cover page of the Letter of Offer stating name, address, number of Equity Shares held on Record Date, client ID number, DP name / ID, beneficiary account number, and upon receipt of such request, a physical copy of the Letter of Offer shall be provided to you. In case you hold Equity Shares in physical form, you may send a request by providing application in writing on a plain paper signed by all Eligible Shareholders (in case of joint holding) stating name, address, folio number, number of Equity Shares held, equity share certificate number,Read morenumber of Equity Shares tendered for the Buyback and the distinctive numbers thereof, enclosing the original Equity Share certificate(s), copy of Eligible Shareholder’s PAN card(s) and executed share transfer form in favour of the Company. Please be informed that this new address will not be updated in the records of the Company and if you need this to be updated then please write to the RTA of the Company.

What are the expenses/costs to be borne by shareholders? Equity Shareholders who intend to participate in the Buyback should consult their respective broker for payment to them of any cost, applicable taxes, charges and expenses (including brokerage) that may be levied by the broker upon the selling Eligible Shareholder for tendering Equity Shares in the Buyback (secondary market transaction). Please contact your broker for said information.

What are the options available to Company to Buy Back its own shares? The company can buy back its shares in any of the following manners:i. From the existing shareholders on a proportionate basis through the tender offer;ii. From open market through:a. Book building processb. Stock exchange;iii. From odd lot holders

What are the tax implications on Buyback? Buyback will be subjected to tax in the hands of the company. The consideration received by the shareholders will not be subject to tax. However, if there are any tax implications in any jurisdictions outside India, the same may be applicable.

What do you mean by “Tender offer”? 'Tender offer' means an offer by a company to Buyback its own shares or other specified securities through a letter of offer from the holders of the shares or other specified securities of the company as on Record Date on a proportionate basis To facilitate the process, as permitted by SEBI, for the purpose of tendering the shares, the Company would be availing the facility for acquisition through a separate window to be provided by the stock exchange

What happens during the buyback ? Based on the option available whether call or put, a notice of buyback will be given to the investors and a record date is fixed. All the investors who were available on the record date in case of call option or those investors who opted for buyback in case of put option will be taken into consideration and their bonds will be redeemed. The payments will be made to the accounts of the investors electronically and through warrant in case bank details are incomplete or not available

What happens if I am holding shares in Physical form? Can I still participate in the Buyback offer? Yes. Shareholders holding securities in physical form are allowed to tender shares in open offer, buy-back through tender offer route, and exit offer.

What is the Buyback Offer size? The Buyback Offer size in terms of Equity Shares to be bought back, will be X-Quantum of Equity Shares and in terms amount will be approximately Rs.(Y-Quantum) in terms of Amount, which represents ( a certain percent ) of the total issued and paid-up equity share capital of the Company, as on a date ascertained by the Company.

What is the eligibility for buyback? To be eligible for a buyback offer, the shares should be in the Demat account on the record date. It takes 2 trading days (i.e trading date +2) for shares to be deposited into the demat account and so ideally one should be buying at least 2 days prior to the record date to be eligible for the buyback.

What is the manner in which the Company decides the acceptances from each shareholder? Acceptances will be on proportionate basis. The Company would determine the entitlement ratio of each eligible shareholder basis their holding as on the Record Date.The acceptances would be :(i) first with respect to their individual entitlement,(ii) as regards the additional shares tendered, it would be with respect to the additional shares tendered vis-à-vis the balance pool available for acceptance after meeting the entitlement category, on a proportionate basis. The details procedure for the same will be dispatched to the shareholders in the form of Letter of Offer.

What is the mode of Buyback implementation? This Buyback offer will be implemented through “Tender Offer” route through the stock exchange mechanism, in terms of the Securities and Exchange Board of India (Buy-Back of Securities) Regulations, 2018, as amended from time to time.

What is the Record Date? Record Date for the Buyback is the cut-of date as decided by the Company, for determining the Buyback Entitlement and the eligibility of the shareholders to participate in this Buyback.

What will be the impact of tax on buyback? The Company will pay buyback tax as provided under the Income Tax Act, 1961. As the Company will pay the buyback tax, any proceeds would be exempt from taxation under the Income Tax Act, 1961 for the shareholders. However, non-resident shareholders may be subject to additional tax in their country of jurisdiction. Detailed note to taxation would form part of the letter offer. All shareholders are requested to consult their tax advisors.

What will happen to the shares repurchased/bought back? As required by the SEBI Buyback Regulations, the shares of the company bought back would be compulsorily extinguished.

When will the shareholder receive intimation about acceptance of his/her shares? The shareholder would receive the intimation once their shares are accepted and settlement is completed post the completion of the tendering period.

When will the shareholder receive intimation about acceptance of his shares? The company is required to send intimation to the tenderers within 7 to 10 working days from the closure of the offer.

When will the shareholder receive the consideration in the tender offer method? The company is required to remit the consideration within 7 to 10 working days from the closure of the buyback offer.

Where can I inspect the documents related to Buyback? Copies of certain documents may be available for inspection electronically during the tendering period on the website of the Company or your may write to the Company, with letter marked to the Company Secretary - "Buy-Back offer- YYYY"

Where can one get details of companies proposing to buyback their shares? Listed companies are required to intimate the stock exchange of general meetings and resolutions passed thereof. Hence, information on companies proposing to buyback shares may be obtained from the stock exchanges. When the public announcement or offer document is filed with SEBI, the same is uploaded on the SEBI website, i.e., www.sebi.gov.in.

Why am I not being considered as an Eligible Shareholder for the buyback entitlement even though the shares were purchased prior to the record date? Lets us understand that a Company has announced X-Date, as the Record date and the Stock Exchanges have announced X-1 Date,as the ex-date for buyback. Hence, any purchase of shares on or after ex-buyback date (or date as announce by exchange) will not be considered as Eligible shareholders as their name will not appear in the records of the Company as on the Record date.

Why have I not received an email regarding Buyback tender offer even though my email ID is registered? Please check your mailbox/ spam folder. The email was sent from the email ID- of the Company offering buyback and/or form the RTA to the buyback offer.

Unblocking of funds through ASBA? The latest SEBI Circular ,mandates SCSBs to ensure that the unblock process for non-allotted/partially allotted applications is completed by the closing hours of one Working Day subsequent to the finalisation of the Basis of Allotment. In case the funds are still blocked in the applicants accounts, they can approach the respective SCSBs/ Registrar to ensure their funds are unblocked immediately.

What is ASBA? ASBA is the acronym for Applications Supported by Blocked Amounts. Investor is required to approach his banker to block the amount from his account for the application. This amount remains blocked in investor’s bank account and investor earns interest on the blocked amount. Investor’s banker then prepares bid based on the blocked amount and uploads the bid into the electronic book of the exchange. Post allotment process, registrar passes on necessary instruction to Investor’s banker to debit investor’s amount against allotment made, if any, and unblock the balance amount.

Bidding & Price Discovery Select your question on Bid / Price Discovery

How many IPO Applications Can be Made from One Bank Account Using ASBA? According to SEBI, an investor can make a maximum of five applications from one bank account per issue using ASBA.

What is bid-lot? A Bid-lot is the pre-determined number of shares which have to be applied for by an investor. It is different for each issue. There is a minimum lot size which is pre-decided by the company and mentioned in the application form. Eg: Minimum bid lot in IPO of XYZ co. - 10 Bid-lot Multiples of 10 Price Band - 100-120. It means that a retail investor cannot apply for less than 10 shares in that particular issue. The application for more than 10 shares has to be in multiples of 10 like 20,30,40,etc

What is Book building ? Book Building is basically a process used in Initial Public Offer (IPO) for efficient price discovery. It is a mechanism where, during the period for which the IPO is open, bids are collected from investors at various prices, which are above or equal to the floor price. The offer price is determined as per the various bids received within the price band after the bid closing date.