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What is the process and checks to Pledge Securities?

Please note the following details at time of Pledging Securities with the bank Demat Accounts of both the pledgor (borrower) and the pledgee (lender) should be in the same depository. The Pledgor must initiate the pledge by submitting us the Pledge Request Form with the details of the securities to be pledged The pledgee should confirm the request through his DP. Post this, the securities are pledged and will lie in the pledgor’s account in Pledge status. Please note that all the financial transactions between the pledgor and the pledgee are handled outside the depository system.

What is the process followed by DP for Pledging of Securities & its closure?

Pledging of Securities include the below steps:- a.Pledge Creation --The Pledgor must initiate the pledge by submitting the Pledge Request Form with the details of the securities to be pledged b. Pledge Confirmation -- The pledgee(s) should confirm the request through their DP. c. Pledge Closure Any one of the below two options can be excerised for pledge closure- a)The Pledgee(s) can close the pledge through the ‘Unilateral’ closure via their Demat Account for freeing the shares in the Pledgor’s Demat Account b)The Pledgor needs to submit the Pledge Closure request to his DP, which will be confirmed by the Pledgees DP for freeing the shares of the Pledgor Invocation of Pledge If a Pledgee(s) wishes to take securities into their Demat Account (typically in case of default by the Pledgor) they can invoke the shares without any further instruction from the Pledgor.

What should I do if I want to pledge shares held in my demat account for availing loan against securities facility offered by my bank?

The procedure is as follows: You need to arrive at a deal with the bank in terms of loan amount, tenure, rate of interest and kind of securities offered as collaterals, etc. The commercial aspects of such deal are subject matter of mutual negotiation and hence outside the purview of Depository. Both of you (pledgor) and bank / lender (pledgee) must have demat account with the same depository (with same or different DPs). You as pledgor need to initiate the pledge by submitting a duly filled up ‘Pledge Initiation Instruction Slip’ to your DP. Once your DP processes your instruction, the details can be seen (or searched) by the DP of the bank / lender (pledgee). Then Pledgee needs to give duly filled in ‘Pledge Confirmation Instruction Slip’ to its DP. (Alternatively, pledgee may opt to have automatic pledge confirmation facility in its demat account). Upon execution of such instruction, the pledge will be created in the depository system.

Who will receive dividend on the pledged securities?

The pledgor continues to be the beneficial owner of the underlying securities during the period of pledge. Therefore, all the corporate benefits declared by the company during this period belong to pledgor. The pledgee will get the benefits if pledge is invoked and on record date, the shares remain in pledgee’s account.

Q&A for NRI's

Please select an option from Q&As for NRI

Can a DP ask for RBI permission for executing instructions for purchase or sale?

An individual NRI cannot purchase under PIS shares exceeding 5% of the paid up capital of a company. The onus of monitoring this limit is that of the designated authorised dealer. Shares purchased under PIS scheme can be sold only through a stock exchange. See the rules explained under Q.No. 19. No permission is required from RBI to purchase or sell under Portfolio Investment Scheme.

Can an Non Resident Indian be appointed as nominee?

A resident Indian or an NRI can be a nominee, subject to exchange control regulations in force from time to time. Similarly, an NRI can nominate a resident Indian or another NRI as a nominee.

Can an NRI nominate or be nominated in depository account? Whether such nominee can be person resident in India?

Yes.

Can an NRI purchase or sell shares or convertible debentures on a stock exchange in India on repatriation or non-repatriation basis under portfolio investment scheme?

NRIs / PIOs can purchase / sell shares / convertible debentures of Indian companies on Stock Exchanges under the Portfolio Investment Scheme. The rules relating to this scheme are as given belowShares purchased under PIS on Stock Exchange shall be sold on stock exchanges only. Prior approval of RBI is required if such shares are proposed to be transferred either by way of gift or under private arrangement to a non-resident/resident.These trades can be done only through a registered broker on a recognised stock exchangeNRI shall designate a branch of an authorised dealer and route all his/her transactions through this branch of the authorised dealer.Read moreNRI takes delivery of the shares purchased and gives delivery of shares sold.NRI shall abide by the directions given by RBI/SEBI or such authority if the transaction results in the breach of ceilings stipulated for NRI holding in the company/scheme.The sale of shares will be subject to payment of applicable taxes.An NRI or a PIO can purchase shares up to 5% of the paid up capital of an Indian company. All NRIs / PIOs (also the OCBs who had purchased shares under the earlier scheme) taken together cannot purchase more than 10% of the paid up value of the company. (This limit can be increased by an Indian company to 24% by passing a General Body resolution).

Can an NRI purchase securities by subscribing to public issue? What are the permissions/approvals required?

Yes. The issuing company is required to issue shares to NRI on the basis of specific or general permission from GoI/RBI. Therefore, individual NRI need not obtain any permission.

Can Non Resident customer submit non face to face address change?

Yes, Non resident can submit Non Face to Face modification request like address change i.e. customer needs to send the address change form, to their DP alongwith self attested documents which should also be attested by any 1 of these entities: a.Notary Public, b. Any Court, Magistrate, Judge, c. Local Banker (Name of the Bank official and designation stamp to be affixed), d. Indian Embassy / Consulate General of the country where the NRI / FN is residing. ???????

Can Non- residents open NRE / NRO Demat?

Yes, Non-residents Indian can open Demat, but they need to have similar bank account with same bank i.e. NRE savings account needs to be linked to NRE Demat account for all charges and transactions. Similarly NRO savings accounts can be linked only to NRO Demat account only. NREPIS account to be linked with NRE trading account and NRO special securities account to be linked with NRO trading account

Can NRIs invest in shares, debentures and units of mutual funds in India?

NRIs are permitted to make direct investments in shares/ debentures of Indian companies/ units of mutual fund. They are also permitted to make portfolio investments i.e. purchase of share / debentures of Indian Companies through stock exchange. These facilities are granted both on repatriation and non-repatriation basis.

Can securities purchased under repatriable and non-repatriable category be held in a single demat account?

No. An NRI must open separate demat accounts for holding repatriable and non-repatriable securities.

Can US and Canada Citizens open Demat?

Yes, US and Canada Citizens can open Demat account on separate AOF form fulfilling the below conditions: 1) Customer to be present in India for account opening. Only Face to Face account opening will be allowed 2) Indian address proof is mandatory for communication and should be recorded on account opening form 3) Special designated form has been designed for US/CANADA based NRIs. Same should be used. Copies of the supporting ID and address proof documents should be "verified with original " by any one of the following entities viz; authorized officials of overseas branches of Schedule Commercial Banks registered in India, Notary Public, Court, Magistrate, Judge, Indian Embassy / Consulate General of the country where the client is residing

Can we open Non Face to Face non-resident NRE/NRO Demat ?

Yes, for non-face to face accounts opening all the above mentioned documents are required but clients IPV column on AOF needs to be left BLANK and all documents need to be attested by anyone of the following:- Notary Public, Any court of law, Magistrate. Judge, Local Banker with Bank Seal, Name, Designation, Employee Code of the Person doing attestation or lastly by Indian Embassy / Consulate General of the country.

Does an NRI need any RBI permission to open a demat account?

No permission is required from RBI to open a demat account. However, credits and debits from demat account may require general or specific permissions as the case may be, from designated authorised dealers.

Does an NRI require any permission to receive bonus/rights shares?

No.

Does an NRI require RBI permission for dematerialiation/rematerialisation of securities?

No special permission is required. Holding securities in demat only constitutes change in form and does not need any special permission. However, only those physical securities which already have the status as NR- Repatriable / NR- Non-Repatriable can be dematerialised in the corresponding Depository Accounts.

How do I trade (buy / sell) in electronic form?

You may buy and sell securities in electronic form through the depository by coordinating with your broker and your DP. Such transactions would be simpler and faster. Payments for such transactions would be made in the same way as is done for physical certificates. Securities purchased in electronic form are credited to your account with no formalities of filling transfer forms or applying to the Company for registration. All such transactions are exempt from stamp duty and accordingly, no share transfer stamps are required to be affixed.Such transactions are not routed through the Company and the debit/credit takes place directly in the Depository System. However, corporate benefits would be paid by the Company to the person holding such securities on the Record date/Book closure date, as applicable.

If NRI/PIO desires to make investments under different schemes, can he hold all such securities in a single demat account?

No. Securities received against investments under Foreign Direct Investment scheme (FDI), Portfolio Investment scheme (PIS) and Scheme for Investment on non - repatriation basis have to be credited into separate demat accounts. Investment under PIS could be on repatriation or non - repatriation basis. Investment under FDI scheme is on repatriation basis.

If the Standing Instruction is “N” in an NRI Demat Account, then how can customer get credit of shares allotted through Auto Corporate action without opting for a PIS Account?

Corporate benefits may be in the form of rights, bonus, etc. These are automatically credited to the Demat Account if the Standing Instruction is “N” in NRI Demat account.

In case a non-resident Indian becomes a resident in India, will he/she be required to change the status of his/her holding from Non-Resident to Resident?

Yes. It is the responsibility of the NRI to inform the change of status to the designated authorised dealer branch, through which the investor had made the investments in Portfolio Investment Scheme and the DP with whom he/she has opened the demat account. Subsequently, a new demat account in the resident status will have to be opened, securities should be transferred from the NRI demat account to resident account and then close the NRI demat account.

In case a person who is resident in India becomes a non-resident, will he/she be required to change the status of his/her holding from Resident to Non-Resident?

As per section 6(5) of FEMA, NRI can continue to hold the securities which he/she had purchased as a resident Indian, even after he/she has become a non resident Indian, on a non-repatriable basis.

In case a resident customer migrates abroad can he still use his existing savings or it needs be converted to non resident accounts.?

As per section 6(5) of FEMA, NRIs can continue to hold the securities (on a non-repatriable basis) that they had purchased when they were resident Indians, even after they have become non-resident Indians. Yes, once resident customer shifts abroad, firstly he needs to convert his existing savings bank account to NRO savings account. Thereafter he can convert his existing resident demat account status to NRO Demat account by filling a conversion form and submitting necessary documents. He needs to close existing resident trading account and open a new NRO trading account. Additionally customer can even open NRE savings account, NREPIS account separately linked to NRE demat and trading account.

What are the options to update FATCA or Extended KYC in demat account?

The demat account holder needs to login in netbanking and fill his FATCA details in option Extended KYC updation option. Else the same can also be submitted by filling up a physical form at any DP servicing branch.

What is a designated branch?

Reserve Bank has authorised a few branches of each authorised dealer to conduct the business under Portfolio Investment Scheme on behalf of NRIs. These branches are the main branches of major commercial banks. NRIs will have to route their applications through any of the designated authorised dealer branches who have authorisation from Reserve Bank.

What is an Overseas Corporate Body [OCB]?

Overseas Corporate Body means a company, partnership firm, society and other corporate body owned directly or indirectly to the extent of at least sixty percent by Non-Resident Indians and includes overseas trust in which not less than sixty percent beneficial interest is held by Non-Resident Indians directly or indirectly but irrevocably. OCBs were debarred from Portfolio Investment Scheme w.e.f November 29, 2001. OCBs have been banned as a class of investor w.e.f September 16, 2003. However, they have been permitted to continue to hold the securities acquired by them prior to these dates. Accordingly OCBs may open a demat account, however it can be only for the purpose of dematerializing the existing holdings.

What is a Portfolio Investment Scheme (PIS) account and is it mandatory for NR to open it?

Its not mandatory to open PIS account to open the demat account. The standing instruction will be "NO" for the NRE demat account opened without NRE PIS account. A Non- Resident Indian (NRI) may acquire securities or units from a recognized Stock Exchange in India on repatriation basis under the Portfolio Investment Scheme(PIS), subject to the terms and conditions specified in Schedule " 3" of FEMA (Transfer or Issue of Security by a person Resident outside India). Hence an NRI intending to buy and sell shares / convertible debentures of an Indian company through a registered broker on a recognized stock exchange in India on repatriation basis(NRE), needs to open the NREPIS account. As per the process followed by the bank if an NRI intending to buy and sell shares / convertible debentures of an Indian company through a registered broker on a recognized stock exchange in India on Non- repatriation basis (NRO), needs to open the NRO special securities account along with the NRO savings bank account.

What is Portfolio Investment Scheme?

Under this scheme, NRIs are permitted to acquire shares/debentures of Indian companies or units of domestic Mutual Funds through the stock exchange(s) in India. Investment can be made both on repatriation or non-repatriation basis. For making investment on repatriation basis, it will be necessary to make payments by way of inward remittance or by debit to the NRE / FCNR account of the NRI / PIO. Investment on non-repatriation basis can also be made by way of inward remittance or by debit to the NRE / FCNR / NRO accounts. The sale proceeds of the repatriable investments can be credited to the NRE / NRO accounts of the NRI / PIO at the option of the investor, whereas the sale proceeds of non-repatriable investment can be credited only to NRO accounts. The sale of shares will be subject to payment of applicable taxes.

What is the procedure for making applications for Portfolio Investment Scheme?

The application is to be submitted to a designated branch of an authorised dealer in India in the prescribed form. No permission is required from RBI.

What type of bank account details is to be given at the time of account opening and subsequently [by way of change of details]?

The following bank accounts may be given For non-repatriable - NRO [dividend/interest is repatriable] For repatriable - NRE The above details recorded by the DP in the demat account may be used by the Issuer to directly credit dividend or interest. (Dividend/interest received on Investments made on repatriation and non - repatriation basis under Portfolio Investment Scheme is not an eligible credit to NRE (PIS) Account and NRO (PIS) Account respectively).

Where can an NRI/PIO open a demat account?

NRI/PIO can open a demat account with any Depository Participant [DP] of NSDL/CDSL The NRI/PIO needs to mention the type [NRI as compared to Resident] and the sub-type [Repatriable or Non-Repatriable] in the account opening form collected from the DP.

Whether NRI can apply through more than one authorised dealer?

No. NRI can select only one authorised dealer for the purpose of investment under Portfolio Investment Scheme and route the transactions through the branch designated by the authorised dealer.

Who is a Non-Resident Indian [NRI]?

Non- Resident Indian [NRI] means a person resident outside India who is a citizen of India or is a person of Indian origin.

Who is a person of Indian origin?

1. Person of Indian Origin (PIO) means a citizen of any country other than Bangladesh or Pakistan, if 1. he at any time held Indian passport; or 2. he or either of his parents or any of his grandparents was a citizen of India by virtue of the Constitution of India or the Citizenship Act, 1955; or 3. the person is a spouse of an Indian citizen or a person referred to in sub-clause [a] or [b]. Investment by PIO in Indian Securities is treated the same as the investment by non-resident Indians and requires same approvals and enjoys the same exemptions.

IEPF Online Sample Forms & Procedures

Please access the IEPF-5 webform for filing the claim for refund. Read the instructions provided on the website/instruction kit along with the web form carefully before filling the form.New user click hereExisting User click hereContinue to file your online IEPF-5 claim-form

View / Download Sample (SRN) Acknowledgment

Sample Acknowledgment of SRN

What is the format for indemnity bond to be made for IEPF-5?

The format for indemnity bond is available in the help kit of IEPF -5 form. For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What is IEPF?

Investor Education and Protection Fund or IEPF is a fund set up to pool in all the dividends of the Asset Management Companies, matured deposits, share application interests or money, debentures, interests, etc. that are unclaimed for seven years. All the money collected from these sources has to be transferred to IEPF.IEPF was initially set up under the Section 205C of the Companies Act, 1956. Now it is set up under Section 125 of the Companies Act, 2013.

Additional Document in case Joint holder is deceased

Additional Document in case Joint holder is deceasedi.       In case any Joint holder is deceased, Notarized Copy of Death certificate. ?

Additional Documents in case of Address Mismatch

In case the claimant’s address as per Company’s record is not matching with any of the documents such as Adhaar Card, Passport, Copy of Bank Passbook, CML, etc., the following documents will be required:a) An affidavit (duly notarized) explaining the above deviation, on non-judicial stamp paper of appropriate value as prescribed under Stamp Act according to State; and b) Proof of Old as well as New address, duly self-attested by the claimants.

Additional Documents in case of Name Mismatch

In case the claimant’s name as per Company’s record is not matching with any of the documents such as PAN Card, Adhaar Card, Passport, cancelled cheque leaf, CML, etc., the following documents will be required:a) An affidavit (duly notarized) explaining the above deviation, on non-judicial stamp paper of appropriate value as prescribed under Stamp Act according to State; and b) Marriage certificate, Gazette notification etc., if applicable

Additional Documents in case of Transmission of shares (IEPF)

In case the Claimant is the legal heir / representative of the Deceased Person, Transmission Form along with following documents:i. Where nomination is registered:Duly signed transmission request form by the nominee.Original or copy of death certificate(s) duly attested.Self-attested copy of PAN card.Original share certificate(s) (Physical Mode) / Copy of transaction statement duly certified by Depository Participant (DEMAT Mode).Any other Government ID proof of the nominee.ii. Where nomination is not registered [in addition to the documents specified at Para (i)Affidavit from all the legal heirs made on appropriate non-judicial stamp paper - to the effect of identification and claim of legal ownership to the securities.Note: In case the legal heir(s) or claimant(s) is named in the succession certificate or probate of will or Letter of Administration, an Affidavit from such legal heir(s) or claimant(s) alone.For value of securities up to Rs. 2,00,000 (Rs. 2 lakh only) per issuer company as on date of application, one or more of the following documents:(a) Succession certificate or probate of will or letter of administration or court decree, as may be applicable in terms of Indian Succession Act, 1925.(b) In the absence of the documents as mentioned at (a) above,(i) No objection certificate from all legal heir(s) executed by all the legal heirs of the deceased holder not objecting to such transmission (or) copy of Family Settlement Deed duly notarized and (ii) An Indemnity bond made on appropriate non-judicial stamp paper — indemnifying the STA or Issuer Company.For value of securities more than Rs. 2,00,000 (Rs. 2 lakh only) per issuer company as on date of application:(a) Succession certificate or probate of will or will or letter of administration or court decree, as may be applicable in terms of Indian Succession Act, 1925.

Additional Documents in case Original share certificates lost/misplaced/not available for claim from IEPF

In case of loss of original share certificate:a) Notarized copy of FIR / Police Compliant containing information of security holder, holding details, folio number and distinctive numbers of shares.b) Surety Affidavit of value equal to market value of shares as on date of execution along with identity proof like PAN Card of sureties duly attested by Notary.c) Indemnity bond by security holder on a non-judicial stamp paper of requisite value duly attested by Notary, by the person in whose name the original share certificates are being issued that he has not sold / disposed-off the involved shares or acted in any manner by which any interest of third party would have been created.Note: Company will publish the requisite advertisement for loss of share certificate, in at least one English language national daily newspaper having nationwide circulation and in one regional language daily newspaper published in the place of registered office of company

Claim Securities & Amt from IEPF

Please select an option from Claim Securities & Amt form IEPF

What happens to dividend and bonus declared post transfer of shares to IEPF?

All dividends and bonus shares if any declared and paid by company post transfer of shares to IEPF will also get transfer to IEPF and shareholder can claim the same for IEPF authorities.

When the dividend and shares are are transferred to IEPF Authority?

All dividends and shares, which remain unpaid or unclaimed for seven consecutive years due to any reason, are transferred by respective companies to Investor Education and Protection Fund (IEPF) Authority. IEPF Authority is a statutory body, constituted under the provisions of Companies Act, 2013.

Can the IEPF- 5 e-form be filled without any assistance ?

Yes. The IEPF- 5 e-form can be duly filled without any assistance. The form contains a general guidance kit too. In case any further assistance is required, you can contact the IEPF helpdesk no.- 0124-4832500 or Public Relations Officers Phone no.- 011-23441777.

Can we submit multiple folio claims in a single company, in single IEPF-5 claim form?

Yes, we can. All folios against which refund of share need to be claimed are filled in the same form. Similarly, dividend and other amount may be mentioned for all the years.The Company shall ensure to recommend refund of all the shares and amount for which the claimant is entitled together at once.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Critical Information that needs to be filled correctly to ensure quick refund from the IEPF authority

It is advised that at the time of submission of information in IEPF 5 form, claimant should ensure correctness of information such as Aadhaar No., Demat No., Bank Account No., IFSC Code, etc.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Does the IEPF authority accept handwritten/physical IEPF-5 form?

No, handwritten/physical forms are summarily rejected.

Does the IEPF authority levy any fees for processing claim refunds?

No, there are no fees levied for application to the authority for claiming unpaid amounts and shares out of Investor Education and Protection Fund (IEPF).For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Do I need any assistance in filing a claim?

Filing a claim can be done without assistance. Investors need to fill IEPF-5 e-form. The form contains a general guidance kit too. In case any further assistance is required, you can contact the IEPF helpdesk no.- 0124-4832500 or Public Relations Officers Phone no.- 011-23441777.

How do I file for a refund claim from the IEPF authority?

You need to mandatorily fill the IEPF-5 e-form to claim a refund from the IEPF authority. 

How many days it takes for Company to File e-Verification Report?

The Company has 30 Days from the Date of Filing of IEPF-5. Thereafter the company can reject such claims due to non-receipt of original documents from the claimant.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How the shares shall be returned to the claimant by IEPF authorties?

Once the claim is approved by IEPF authorities, shares shall be directly credited to the demat account provided by shareholder in their claim form. Having a active demat account is mandatory till the shares are getting credited into shareholder’s account.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How to find CIN?

To find CIN click here.Click on the ‘MCA Services’ tab on the home page. Click on the ‘Find CIN’ option from the drop-down list under the ‘Company Services’ option. Select the ‘Search Based on Existing Company / LLP Name’ option.Type the company name under the ‘Existing Company’ option, enter the captcha code and click on the ‘Search’ button.The company’s CIN will be displayed.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How will the dividend amount be returned by IEPF Authorities?

Upon approval of claim, IEPF shall credit dividend amount into shareholder's bank account through electronic mode.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

In case of non-availability of Aadhaar Card, what other documents can be submitted as proof of identity?

In case of non-availability of Aadhaar Card for super senior citizens or some specific states, other ID Proofs issued by government clearly mentioning the address of the claimant needs to be submitted.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Is Mobile number and E-mail is mandatory for filing Web-Form IEPF-5?

The form requires OTP based verification for submission, for which claimant should have an active mobile number and a valid email-id.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Is original Share/Bond/Debenture certificate required to be submitted to IEPF Authority?

Yes, original certificate is required to be submitted.In case of loss of original, procedure for duplicate needs to be completed with the company including submission of FIR, Newspaper Advertisement in English and Vernacular Language, Indemnity cum Surety bond etc. as per SEBI Guidelines. A copy of such procedural documents shall be provided by the company to IEPF Authority along with its verification report.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the actions on the part of company to verify the claim?

The Nodal Officer of the Company shall be intimated through email notification as soon as the IEPF -5 e-form is filed by the claimant. On receipt of the original documents from claimant, the Company shall be required to authenticate the same with the scanned copy attached with the claim form. As per rule 7(3), the Company shall also be required to attach scanned copy of such authenticated documents with its e-verification report.Read more In cases covered under rule 7(8) and 7(9), the Company shall also be required to issue entitlement letter under rule 7(9) of IEPF Rules in favour of claimant and send a scanned copy of it with its e-verification report.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the benefits of the new online process to submit IEPF-5 forms?

The new process does not require any submission of physical documents to the IEPF authority. This is an online process with defined timelines that can be tracked at all stages.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the documentary requirements required by IEPF authorities,in case claimant is a legal heir?

In such a case, one needs to first follow the procedure prescribed for transmission of shares. On successful completion of the transmission request, the Company shall issue an ‘entitlement letter’ to the claimant. Thereafter, the claimant may raise a claim with IEPF authority by following the instructions provided on the website of IEPF.

What are the Helpdesk contacts for IEPF?

You may contact IEPF on the Toll free number 1800 114 667.Email id: [email protected] any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500Address: Ground Floor, JeevanVihar Building, 3, Sansad Marg,  New Delhi - 110001

What are timelines for authority to process the IEPF-5 claim?

The authority shall process and intimate approval, rejection, resubmission or discrepancies in FIFO order within a period not exceeding 60 days from receipt of verification report.Claimant to claim amount / shares by submitting an online application in web - form IEPF-5.Claimant to submit the print out of web form IEPF-5 along with other documents to the Nodal Officer of the Company at its registered office for verification of the claim within 15-20 days form the date of SRN generation.Read moreCompany to send the e-verification report to IEPF within 30 days of receipt of the claim.IEPF to make transfer of shares and refund of amount through electronic mode.IEPF to examine completeness of documents and credit, transfer from company into IEPF Authority.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500Details of the Nodal officer can be accessed form the below mentioned link

What happens after submission of online IEPF-5 form.?

Once the e-form is uploaded (in case of normal filing or re-submission), an email notification gets triggered to the Nodal Officer of the Company to upload an e-verification report for the claimant.When an e-form is approved/rejected by the concernedauthority, an email acknowledgement is sent to the claimant.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What happens if the name on original certificates is not matching with the PAN or address on the Proof of Identity is not matching with company’ records?

In such case as per SEBI Guidelines, an affidavit explaining the above deviation needs to be submitted. In case of mismatch in name, proof of name as on share certificate or change of name viz. marriage certificate, gazette notification etc. needs to be submitted.In case of mismatch in address, new address needs to be updated with the company.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What happens in the event of a name or address mismatch with PAN/Company records?

In such a case, as per SEBI Guidelines, an affidavit explaining the above deviation needs to be submitted.In case of mismatch in name, proof of name as on share certificate or change of name viz. marriage certificate, gazette notification etc. needs to be submitted.In case of mismatch in address, new address needs to be updated with the Company.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What is re-submission? What is the time-period for re-submission of claim application?

For rectification of errors in e-form IEPF- 5, the IEPF authority provides one more chance to the claimant to correct the details and to re-submit the form. This is known as re-submission. It may be noted that only one re-submission is allowed. A 15 days’ time-period is allowed for making re-submission of claim application. In case re-submission is not done in the prescribed time, the form becomes invalid.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What is the Penalty for late filing of e-Verification Report?

The present rule has Rs. 50 per day. Maximum upto Rs 2500/- beyond the permissible limit and the late fees to be borne by the Company. Fees payable is subject to changes in pursuance of the Act or any rule or regulation made or notification issued thereunder.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What is the required value of the stamp paper for the indemnity bond for claim of securities from IEPF?

In case of refund of dividend amount of Rs. 10,000 or more and/or market value of shares, a non- judicial stamp paper of appropriate value as prescribed under Stamp Act according to State is required.For claim of only amount of Rs. 10,000 or less, indemnity bond can be executed on a plain paper.In case of claim of shares and dividend both, non-judicial stamp paper of appropriate value as prescribed under Stamp Act according to State. A general guidance kit is also attached with the form for any help, if required for filling up such Form.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

When are the shares OR unpaid/unclaimed dividend transferred to IEPF?

If the dividend declared by the company remains unpaid/unclaimed for a period of seven years, the company is required to transfer the same to IEPF. Further, all shares in respect of which dividend has not been paid/claimed for seven consecutive years or more is required to be transferred by the company in the name of IEPFFor any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Whether any Government appointed or empanelled professional help is required in making claims to the claimant.?

No. IEPF Authority has not appointed or empanelled any professional for claims. Filling of IEPF 5 Form is simple and friendly for claimants to execute.. For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Whether a professional help is required to fill e-Form IEPF– 5?

No. The procedure for filling the e-Form is simple. The prescribed Form is not only very precise but also very friendly in filling up. A general guidance kit is also attached with the form for any help, if required for filling up such Form. For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Whether e-Form is to be filled online to claim refunds from IEPF Authority?

Yes. Any Forms filled in physical mode are summarily rejected by IEPF Authority.

Who can claim the Shares / Debentures / Unclaimed Amounts transferred to IEPF Authority?

Any person whose shares / unclaimed dividend or other amount such as matured deposits, matured debentures, application money due for refund, or interest thereon, sale proceeds of fractional shares, redemption proceeds of preference shares etc. have been transferred by the company to IEPF may claim the shares and/or apply for refund of amounts transferred, from the IEPF Authority, by submitting an online application in Web-Form IEPF-5 available on IEPF website.Read moreApplication can also be made by any successor, legal heir / representative of the deceased person.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Why is Client Master List(CML) and cancelled Original Cheque leaf required?

Client master List (CML) and cancelled Original Cheque leaf are required to verify the DEMAT and Bank Account in which transfer is to be made. In case, Cheque leaf doesn’t have Name, Bank and Branch Name, IFSC Code etc. printed on it, copy of passbook, duly attested by the Bank can be submitted.Read moreClient Master List is mandatory and it shall be mandatory certified by the DP. Please ensure all the details of the shareholders like name, PAN etc For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

-2023 Pre-requisite / Practical aspects and Procedure to claim securities and amounts from IEPF Authority:-

Step 1: Identification of shares held in the IEPF Suspense Account:The first step in claiming back shares from the IEPF Suspense Account is to identify the shares held. This can be done by visiting the IEPF website (www.iepf.gov.in) and clicking the “List of Shares/Securities transferred to IEPF Authority” link. This will take time to search for the shares by entering the company name or the folio number. OR Investor/ Claimant will seek exact details of Amounts and Securities from the Registrar/ Company.Registrar/ Company will provide details and procedure as mentioned above in reply to the letter. Investors / Claimants shall register themselves on the IEPF website: www.iepf.gov.in Step 2: Filing of the claim form:Once you have identified the shares held in the IEPF Suspense Account, the next step is to file a claim form with the IEPF Authority. The investor needs to fill out the new web form IEPF-5 ONLINE, attach the scanned copy of the required documents along with the entitlement letter and follow the procedure, for online filing on IEPF-PortalTake a printout of the indemnity bond. Send the said documents to the company/RTA claim form .Upon receipt of a copy of the filed form and required documents (in original) from the investor, RTA/ Company will prepare a verification report as per the latest format Step 3: Submission of documents:Along with the claim form, the claimant must submit certain documents to the IEPF Authority. These documents include proof of identity, proof of address, proof of ownership of shares, and any other documents that the IEPF Authority may require. The claimant must ensure that a notary public or a gazetted officer attests to all the documents. Step 4: Verification of documents:Once the claim form and documents are submitted to the IEPF Authority, the authority will verify them. The verification process takes longer than usual, and the claimant may be required to provide additional documents if the IEPF Authority deems it necessary. Step 5: Approval of claim:The Nodal Officer of the Company shall submit the e-verification report duly signed, to the IEPF authority through post within 30 days of receipt of the claimIEPF Authority will verify the details and e-verification report and initiate the refund to be released by the IEPF Authority in favor of the claimants’ Aadhaar linked Bank account through electronic transfer and securities in the Demat Account of the claimant.if the claim form and documents are in order, the IEPF Authority will approve the claim, and the shares will be transferred to the claimant’s Demat account. The claimant will be informed about the approval of the claim through email or SMS.Step 6: Rejection of claim:If the claim form and documents are complete or corrected, the IEPF Authority may accept the claim. In such cases, the claimant will be informed about the rejection, and the reasons will be communicated to the claimant. IEPF will verify the details and e-verification report and initiate the refund to be released by the IEPF Authority in favor of the claimants’ Aadhaar linked Bank account through electronic transfer and securities in the Demat Account of the claimant.Conclusion** Claimants are advised to file e-form IEPF-5 only once all documents are available. Delay in submission of documents may make the e-form liable for rejection.Claiming back shares from the Investor Education and Protection Fund Suspense Account can be a long process that requires patience and attention to detail. The claimant must ensure that all the required documents are submitted along with the claim form and that a notary public or a gazetted officer attests to the documents. The claimant must also be prepared to provide additional documents if the IEPF authority requires them. The claimant can reclaim their shares from the IEPF Suspense Account with proper documentation and diligence. The authority also conducts educational and awareness programs for investors, promotes good corporate governance, and takes measures to prevent fraud and malpractice in the securities market.Overall, the Investor Education and Protection Fund Suspense Account and the IEPF Authority are essential components of India’s regulatory framework for the securities market. They protect investors’ interests and ensure a stable and efficient securities market. For any further help, the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Guidelines for filling IEPF-5 e-form (Point no. 3 & 4)

The claimant may fill the information as per the records available with him/as provided by Company/RTA. To know the details of Shares /Debentures, Fixed deposit, Unclaimed amount, or to get your entitlement letter to be filed with IEPF Authority, kindly contact the RTA/Company. However,it is necessary that for one Company, all folios against which refund of share needs to be claimed are filled in the same form. Dividend and other amount may be mentioned for all the years.The Company shall ensure to recommend refund of all the shares and amount for which the claimant is entitled together at once.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How to file Web based Form IEPF-5?

Kindly View / Download / Print the attached easy reference guide.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Is PAN mandatory for filing Web-Form IEPF 5?

Yes, PAN is mandatory. The Web-Form IEPF-5 requires PAN verification without which submission of the same is not possible.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the documentary requirement by IEPF authorities, in case claimant is a legal heir?

(i) In case of legal heir - the claimant is required to register transmission with the company by providing requisite documents as per SEBI Guidelines. According to SEBI Guidelines for registering transmission, company may require copy of death certificate, Affidavit from legal heirs, Indemnity Bond, Succession Certificate or probate of will or letter of administration etc. for share with market value greater than 5 lacs, NOC from other legal heirs and relinquishment deed in favour of claimant etc;Read more(ii) In case of death of any of the holder in joint holding of securities, but not covered in the family hierarchy – the claimant is required to get the name of the deceased holder of security deleted from the register of the members/other records, if any, in the company immediately after the death of a joint security holder before filing claim application. The claimant is also required to obtain NoC from other holders of securities, if any, and submit the same alongwith claim application.Read more SEBI Guidelines may also be seen before filing claim application. Company is required to issue entitlement letter under rule 7(9) of IEPF Rules 2016 in favour of claimant and send it along with copy of documents submitted by claimant with its verification report.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the documents required to be submitted with IEPF -5?

1. Printout of duly filled claim form with claimant signature and in case of joint holders, the form should be signed by all the joint holders along with annexures submitted with the form.2. Copy of acknowledgment generated on online submission of IEPF – 5 e-form, bearing a unique serial number (SRN),3. Indemnity Bond (original) with claimant signature( auto-generated ) after uploading Form IEPF-5.4. Proof of entitlement, (Original share certificate /Interest warrant /Application No. etc.),. Original matured deposit /Original Debenture certificate [ in case of securities held in physical form] or copy of transaction statement in case of securities held in Demat Form.]Read more5. Self-attested Copy of Aadhaar Card and Client Master List.6. Proof of entitlement (original share certificate /Interest warrant Application No. etc.)7. Cancelled Original Cheque leaf,8. Self-attested Copy of Passport, OCI and PIO card in case of Other Nationalities and NRI duly apostilized.9. In the event of death of any joint holder, Copy of Death certificate to be attached.Read more10. In cases of transmission, loss of original shares, mismatch in name and address etc., relevant documents as mentioned in Schedule II, III and IV respectively.11. Any other document relevant to prove entitlement of the claimant.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the Documents to be submitted to the Authority in case of loss of securities held in physical mode.?

Kindly View / Download / Print the guide for documents to be submitted in case of loss of securities in physical mode.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the documents to be submitted to the IEPF Authority to register transmission of securities

Kindly View / Download / Print the guide for documents to be submitted to register transmission of securitiuesFor any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the KYC documents required for filing IEPF -5 claim?

1.    For Indian Citizens- to prove the identity of the claimant self-certified copy of Pan Card and Aadhaar Card are required to be submitted.2.    For Non-Resident Indians - to prove the identity of the claimant, self-attested copy of Passport or self-attested copy of Overseas Indian Card (OIC) issued by MHA along with any of the documents available with him.3.    For Other Nationalities - instead of Aadhaar Card, copy of Passport or PIO Card duly apostilized as per Hague Convention.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What are the list of documents required for submission of IEPF-5 e-form?

1. Aadhaar Card of the claimant and in case of joint holders copy of Aadhaar card of all joint holders- Mandatory2. Passport, OCI and PIO card in case of Other Nationalities and NRI - Mandatory.3. Client Master List of De-mat A/c of the claimant - Mandatory.4. Proof of entitlement (Bonds/Debentures/Fixed Deposit receipts/Certificate of share/Interest warrant/Dividend warrant, Application No./Statement of transaction etc.) - Mandatory.Read more5. Optional Attachments –if “Yes” is selected in field 3 of IEPF- 5 e-form, notarized copy of death certificate, notarized succession certificate/Probate/Will, No-Objection Certificate from other holder, Indemnity Bond for Transmission, duly notarized, Affidavit in form of surety are to be submittedFor any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What is CIN?

CIN stand for Corporate Identification Number. Corporate Identification Number (CIN) is a 21 digits alpha-numeric code issued to companies incorporated within the country on being registered by the ROC situated in different states across India under the MCA.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

What is the value to be filled in the number of shares and amount in the indemnity bond for claim of securities from IEPF?

The number of shares and amount should be same as that filled in form IEPF -5. These values can be ascertained based on the available documents with the claimant or verified from the company. However mismatch in number of shares or in amount is not a ground for rejection of the claim. The authority shall process the claim based on the verification report received from the company and the same shall be verified from the data available with the authority.Read more A general guidance kit is also attached with the form for any help, if required for filling up such Form. For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Where are the documents required to be sent by the claimant after the prescribed claim form is filled up?

The documents are required to be sent to the Nodal Officer of the Company.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

Where should we send the IEPF-5 claim form and the required documents?

The documents are required to be sent to the Nodal Officer of the Company.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How can I track status of an SRN for a Company related transaction?

To know the current status of your IEPF-5 claim, submit your SRN Number on the below link.Click here to track your IEPF-5 SRN status ORTo track status of an e-form filed/. SRN/ transaction, follow the steps given below:1. Login to the MCA21 application.2. Click the MCA Services tab. The list of MCA services is displayed.3. Click the Track SRN/ Transaction Status menu. The Track SRN/ Transaction Status page is displayed.4. Click the Track SRN/ Transaction Status for Company Related Transaction link. The Track SRN/ Transaction Status page is displayed.5. Under the Services tab, click the Track Transaction Status menu.6. In the SRN field, enter the SRN to be tracked.Read more7. In the Start Date and End Date field, specify the time range when the transaction was completed.8. In the Service Type drop-down list, select the relevant option.9. Click the Search button. The SRN status is displayed.For any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How to Raise Ticket on MCA portal for IEPF-5 Claims?

You can raise a ticket with https://www.mca.gov.in/mcafoportal/userComplaintDetails.doFor any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How to Register on mca portal to claim refund of securities /Amount?

Select your question

How to Track SRN status for IEPF-5 Claim?

To know the current status of your IEPF-5 claim, submit your SRN Number on the below link.Click here to track your IEPF-5 SRN status https://www.iepfportal.in/home/track-your-srnFor any further help the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How to Register or Raise Claims on MCA portal for IEPF5 Claims?

Any claimant who is already registered and possesses a username to file IEPF -5 form may continue to use the same credentials.In case the claimant has forgotten the password, the same be retrieved using Forgot Password option.Any new claimant who is not registered earlier for filing the IEPF-5 webform may register using the below steps:a. For New User Registration on the MCA website click hereb. For Registered User click here.c. Register after selecting “Registered User” or “business user” based on the User Category. Read mored. Once registered on the new portal, a claimant will be sent his username for filing the IEPF-5 web form on the company portal by email and SMS.e. The claimant must use the username sent to his email and SMS to log in and file IEPF5.f. In case of any difficulties, a claimant may log a ticket on the MCA portal or reach out to Helpdesk at 0120-4832500 or [email protected]: New username for filing IEPF-5 webform shall only be sent to unique users i.e. users who have never registered for filing IEPF-5 webform earlier using the same credentials viz. Email, Mobile No, PAN No, etc.For any further help, the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

-2023 Procedure to claim shares or dividend/interest/amounts form the IEPF Authority.?

As per the relevant provisions of the Companies Act, 2013 and the rules framed therein the company shall transfer any dividend lying unpaid/ unclaimed in the Unpaid Dividend Account for a period of 7 years or more to the Investor Education and Protection Fund Account. Further, the Company shall also transfer its underlying shares if there has been no claim from the shareholder for the dividend of that base year including any other dividends declared by the company during that period of 7 years.In this context you have not claimed any dividend declared by the Company in the last 7 years, hence the Company has transferred your base year dividend along with the underlying shares to IEPF. Since as your shares are transferred to the Investor Education and Protection Fund Account (IEPF), the share certificates lodged by you are invalid and hence the same cannot be dematerialized.As per the provisions of Section 125 of the Companies Act, 2013 and the rules framed therein a shareholder can claim back his unclaimed or unpaid dividends and shares from IEPF by following the procedure as prescribed by the IEPF Authorities, shareholders can refer to the same on the IEPF website i.e. www.iepf.gov.in.__Read__more__Procedure to Claim Refund:1. Please access the IEPF-5 webform for filing the claim for a refund. Read the instructions provided on the website/instruction kit along with the web form carefully before filling out the form.2. After filling out the form, submit the duly filled form. On successful submission, an acknowledgment will be generated indicating the SRN. Please note the SRN for future tracking of the form.3. Take a printout of the duly filled IEPF-5 and the acknowledgment issued after uploading the form.Read more4. Submit the indemnity bond in an original, copy of acknowledgment and IEPF-5 form along with the other documents as mentioned in the Form IEPF-5 to the Nodal Officer (IEPF) of the company at its registered office in an envelope marked "Claim for a refund from IEPF Authority".5. Claim forms completed in all aspects will be verified by the concerned company and on the basis of the company's verification report, refund will be released by the IEPF Authority in favor of the claimants' account through electronic transfer. For any further help, the IEPF helpline can also be contacted. Public Relations Officers Phone No: 011-23441777. Helpdesk - 0124-4832500

How to contact ?

It would be endeavored to answer all queries through telephone number and email ID. However, it is requested to provide a detailed query and contact number of the shareholder via Email-R-T email and we shall contact you by phone subsequently. Focus Address