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301,972,057
600
Trustpilot
Price Comparison
My experience is only around the Parking forum, so my review is based on this specific experience. As someone who needed information on pursuing actions around an unfair parking fine it was pretty good to read, although there are plenty of other very good forums and sites out there too. It’s free so that’s another bonus. But as a normal person, just there looking for information, some discussion as needed and of course a little moral support, I was really shocked by the OTT attitudes and behaviour of some of the regular forum members. Snooty, supercilious, self serving and anti anyone new who’s just finding their way with a specific issue - without the new people who seek info and advice from it, this forum wouldn’t exist would it so why abuse us? I think the administrators need to ‘police’ it better. Just like any forum you come across, it has people there who for them being a regular on it is their life and it comes across that their egos are far more important than the purpose of the forum, which is supposed to be to provide altruistic help to members of the public. I’m afraid I did experience bullying behaviour from ‘regulars’ with repeated attempts to belittle me. There were also some very good people and some good tips but as usual the bad are louder, distract from the reason you’re there and tend to be what you remember.
[ [ "Staff support: Attitude of staff", "negative" ], [ "Company brand: Reviews", "negative" ], [ "Company brand: General satisfaction", "negative" ] ]
['staff-support.attitude-of-staff.-1', 'company-brand.reviews.-1', 'company-brand.general-satisfaction.-1']
301,982,453
514
Google Play
Banking
I love it so handy, plus I hate my bank so it takes away alot of business from them
[ [ "Company brand: General satisfaction", "positive" ], [ "Company brand: Competitor", "positive" ] ]
['company-brand.general-satisfaction.1', 'company-brand.competitor.1']
301,980,653
369
Google Play
Ride Hailing
Sometimes it takes
[ [ "Company brand: General satisfaction", "negative" ] ]
['company-brand.general-satisfaction.-1']
301,979,991
727
Apple Store
Fashion
This is the worst app I ordered my sneakers 2/1/2 weeks ago still haven’t received them they saying they attempted to send it but never send it thi app should be token down
[ [ "Logistics rides: Speed", "negative" ], [ "Online experience: App website", "negative" ], [ "Company brand: Competitor", "negative" ] ]
['logistics-rides.speed.-1', 'online-experience.app-website.-1', 'company-brand.competitor.-1']
301,984,330
549
Google Play
Travel Booking
So easy & loads of info !
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,979,193
616
Apple Store
Fashion
Not all reviews are showing. When it says: this article has 42 reviews, only 2 or sometimes none are showing. Clothes are categorized messy which results in missing items when filtering.
[ [ "Company brand: Reviews", "negative" ], [ "Online experience: App website", "negative" ] ]
['company-brand.reviews.-1', 'online-experience.app-website.-1']
301,972,213
600
Trustpilot
Price Comparison
very easy to use site and got best deal
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Online experience: App website", "positive" ], [ "Value: Price value for money", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'online-experience.app-website.1', 'value.price-value-for-money.1']
301,984,266
549
Google Play
Travel Booking
Very useful, especially when you want to try new locations to you and want to understand if it's worth it. Also great as an outlet point when something really is wrong
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,988,812
727
Google Play
Fashion
Great service, easy returns, friendly people.
[ [ "Staff support: Attitude of staff", "positive" ], [ "Purchase booking experience: Ease of use", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['staff-support.attitude-of-staff.1', 'purchase-booking-experience.ease-of-use.1', 'company-brand.general-satisfaction.1']
301,983,615
411
Google Play
Groceries
great app well done
[ [ "Online experience: App website", "positive" ] ]
['online-experience.app-website.1']
301,978,802
616
Apple Store
Fashion
Very clear
[ [ "Purchase booking experience: Ease of use", "positive" ] ]
['purchase-booking-experience.ease-of-use.1']
301,987,981
727
Google Play
Fashion
Always great! Whether app or a person.
[ [ "Online experience: App website", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['online-experience.app-website.1', 'company-brand.general-satisfaction.1']
301,980,748
369
Google Play
Ride Hailing
My cellphone was stolen
[ [ "Company brand: General satisfaction", "negative" ] ]
['company-brand.general-satisfaction.-1']
301,978,518
549
Apple Store
Travel Booking
Have used ORG549 for years, love the perks of free nights and ease of booking. Check reviews and on other sites like ORG160 as the rating is not always correct. We have had one or two disappointments but overall love this app.
[ [ "Value: Discounts promotions", "positive" ], [ "Company brand: Reviews", "negative" ], [ "Online experience: App website", "positive" ] ]
['value.discounts-promotions.1', 'company-brand.reviews.-1', 'online-experience.app-website.1']
301,972,776
600
Trustpilot
Price Comparison
Brilliant, saved me a grand on car insurance
[ [ "Company brand: General satisfaction", "positive" ], [ "Value: Price value for money", "positive" ] ]
['company-brand.general-satisfaction.1', 'value.price-value-for-money.1']
301,985,269
727
Google Play
Fashion
Easy to use
[ [ "Purchase booking experience: Ease of use", "positive" ] ]
['purchase-booking-experience.ease-of-use.1']
301,986,668
685
Google Play
Trading
Very easy to act. Registration is quick. I'm very enthusiastic. There could be a little more stock market news.
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Account management: Account access", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'account-management.account-access.1']
301,982,712
411
Google Play
Groceries
Can't register, does not recognise my preferences. Keeps on crashing, telling me, oops there is something wrong. Please fix this.
[ [ "Account management: Account access", "negative" ], [ "Online experience: App website", "negative" ] ]
['account-management.account-access.-1', 'online-experience.app-website.-1']
301,977,112
411
Apple Store
Groceries
I always use the home delivery service or the click and collect service as my disability stops me from pushing a trolley, I can always take my time and I never feel rushed! Thank you ORG154!
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,982,692
411
Google Play
Groceries
Much improved over the last six months, no issues, glitches, or tiresome frequent updates like other apps.
[ [ "Online experience: App website", "positive" ], [ "Company brand: Competitor", "positive" ] ]
['online-experience.app-website.1', 'company-brand.competitor.1']
301,980,773
369
Google Play
Ride Hailing
Did not trick me
[ [ "Company brand: General satisfaction", "negative" ] ]
['company-brand.general-satisfaction.-1']
301,972,627
600
Trustpilot
Price Comparison
I always relay on ORG600 for all my needs,always found it very helpful.
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,986,273
616
Google Play
Fashion
Unclear navigation among promotions
[ [ "Purchase booking experience: Ease of use", "negative" ], [ "Value: Discounts promotions", "negative" ] ]
['purchase-booking-experience.ease-of-use.-1', 'value.discounts-promotions.-1']
301,986,699
685
Google Play
Trading
Quick and easy to use.
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'logistics-rides.speed.1']
301,972,849
600
Trustpilot
Price Comparison
Quick and very cheep definitely. I got also very quickly all answer. Thanks
[ [ "Value: Price value for money", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['value.price-value-for-money.1', 'logistics-rides.speed.1']
301,981,006
369
Google Play
Ride Hailing
the shared race option does not appear for me! because?
[ [ "Online experience: App website", "negative" ], [ "Purchase booking experience: Ease of use", "negative" ] ]
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1']
301,972,110
600
Trustpilot
Price Comparison
I have just finished a call with Lorraine at ORG600 , after spending two days trying to get to talk to someone at British Gas a waste of time. Then i was told try ORG600 ,which i did my word what change Lorraine answered the phone, her attitude bright positive, intelligent, a few questions, and she understood what i was looking for, and then guided me through the renewal of my Gas & Electricity contract, with such clarity and knowledge and a saving of more than £250 pounds, Thank you Lorraine. sincerely Pauline Friend
[ [ "Staff support: Attitude of staff", "positive" ], [ "Value: Price value for money", "positive" ], [ "Company brand: Competitor", "positive" ] ]
['staff-support.attitude-of-staff.1', 'value.price-value-for-money.1', 'company-brand.competitor.1']
301,983,399
411
Google Play
Groceries
Since installing update today, it won't open. Just hangs and has to be crashed out/force stop to close it. 31/10/19: App keeps telling me it must be updated (old v no longer supported) but there is no update available on ORG57 Play
[ [ "Online experience: App website", "negative" ] ]
['online-experience.app-website.-1']
301,988,464
727
Google Play
Fashion
The app is great for fast and easy check out's. It also keeps track of any rewards you may have.
[ [ "Value: Discounts promotions", "positive" ], [ "Purchase booking experience: Ease of use", "positive" ], [ "Online experience: App website", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['value.discounts-promotions.1', 'purchase-booking-experience.ease-of-use.1', 'online-experience.app-website.1', 'logistics-rides.speed.1']
301,971,942
600
Trustpilot
Price Comparison
I really can not recommend these guys enough, they are always far cheaper than any other comparison site, they give free toys and cinema tickets....what more could you want 😊 if you need help with anything....which I did this week.... their customer service is fantastic 👍
[ [ "Staff support: Attitude of staff", "positive" ], [ "Company brand: General satisfaction", "positive" ], [ "Value: Price value for money", "positive" ], [ "Company brand: Competitor", "positive" ] ]
['staff-support.attitude-of-staff.1', 'company-brand.general-satisfaction.1', 'value.price-value-for-money.1', 'company-brand.competitor.1']
301,974,349
685
Trustpilot
Trading
Very reliable withdrawals, great customer service
[ [ "Staff support: Attitude of staff", "positive" ], [ "Purchase booking experience: Ease of use", "positive" ] ]
['staff-support.attitude-of-staff.1', 'purchase-booking-experience.ease-of-use.1']
301,983,023
411
Google Play
Groceries
Easy to use and to find products
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Online experience: App website", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'online-experience.app-website.1']
301,982,361
727
Google Play
Fashion
Easy to use
[ [ "Purchase booking experience: Ease of use", "positive" ] ]
['purchase-booking-experience.ease-of-use.1']
301,973,353
616
Trustpilot
Fashion
The request has been a disaster. I ordered two blazers of size L, one pink and one black. The rose has come stained, and the black has sent me a size M.
[ [ "Company brand: General satisfaction", "negative" ] ]
['company-brand.general-satisfaction.-1']
301,978,429
549
Apple Store
Travel Booking
This app is really great, fast and efficient, you get ticket at really low price and lots more option as well ......
[ [ "Online experience: App website", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['online-experience.app-website.1', 'logistics-rides.speed.1']
214,142,507
932
Google Play
Banking
How do I check my app and card password if I forgot?
[ [ "Online experience: App website", "neutral" ] ]
['online-experience.app-website.0']
301,978,857
616
Apple Store
Fashion
Love the ORG616 👍
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,986,730
685
Google Play
Trading
Friday morning 9:30am update there system. Not good would not recommend. Lost my could not buy or sell.
[ [ "Online experience: App website", "negative" ] ]
['online-experience.app-website.-1']
301,981,820
514
Google Play
Banking
When it works. No issue. Support is here for you. As soon as you have issue. Support gone. Stuck at looking up for an angent...forum is useless, no reply from ORG514 team. Social media useless, no reply. Cant eve call to adress the issue. If i wont get reply and my salary reviewed I'm going to switch banks. I don't need to waste nerves, days or week for baisic supporr functions. Not to mention I'm premium user..
[ [ "Staff support: Attitude of staff", "negative" ], [ "Company brand: Reviews", "negative" ], [ "Staff support: Phone", "negative" ] ]
['staff-support.attitude-of-staff.-1', 'company-brand.reviews.-1', 'staff-support.phone.-1']
575,216,592
5,827
Apple Store
Consulting
How do I get my ORG5827 account?
[ [ "Account management: Account access", "neutral" ] ]
['account-management.account-access.0']
301,984,101
549
Google Play
Travel Booking
Awesome app, very helpful
[ [ "Online experience: App website", "positive" ] ]
['online-experience.app-website.1']
301,972,230
600
Trustpilot
Price Comparison
I was treated as a valued customer by a charming lady who made all the salient points clearly and concisely. She treated me with respect and humour which was lovely. Five star service all round.
[ [ "Staff support: Attitude of staff", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['staff-support.attitude-of-staff.1', 'company-brand.general-satisfaction.1']
301,984,221
685
Google Play
Trading
Quick and easy to use.
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'logistics-rides.speed.1']
301,972,961
600
Trustpilot
Price Comparison
Friendly, easy to use, and saved nearly two thirds on the renewal quote my regular insurer gave me.
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Value: Price value for money", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'value.price-value-for-money.1']
301,986,743
685
Google Play
Trading
Awesome. Really useable app.👍
[ [ "Online experience: App website", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['online-experience.app-website.1', 'company-brand.general-satisfaction.1']
301,977,682
411
Apple Store
Groceries
Basket doesn’t save and empties out at times
[ [ "Online experience: App website", "negative" ] ]
['online-experience.app-website.-1']
301,979,745
727
Apple Store
Fashion
I pair 2 ORG7 dunk low in ORG727 online “ so hot “. Okey. I get confirmation order code first. So a hour then canceled all orders. Why ? So bad. I deleted acc and never use servicer ORG727.
[ [ "Online experience: App website", "negative" ], [ "Purchase booking experience: Ease of use", "negative" ], [ "Company brand: General satisfaction", "negative" ] ]
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'company-brand.general-satisfaction.-1']
301,983,190
411
Google Play
Groceries
pointless. didn't work, was told to keep receipt and add points another time.
[ [ "Purchase booking experience: Ease of use", "negative" ], [ "Value: Discounts promotions", "negative" ] ]
['purchase-booking-experience.ease-of-use.-1', 'value.discounts-promotions.-1']
301,978,154
549
Apple Store
Travel Booking
It’s hard to review under three stars (the dining facilities). But you gotta do it.
[ [ "Company brand: Reviews", "negative" ] ]
['company-brand.reviews.-1']
301,980,488
369
Google Play
Ride Hailing
ORG369 came to be an alternative to the user. Needs dev regulation. It absorbed large labor, taking many people out of unemployment, underemployment. You need to evaluate and empower your employees.
[ [ "Company brand: General satisfaction", "negative" ] ]
['company-brand.general-satisfaction.-1']
301,980,480
369
Google Play
Ride Hailing
the service charge of the app is doing it in dollars and this is generating more expense when paying my account, because the conversion to Chilean pesos has to be done.
[ [ "Purchase booking experience: Ease of use", "negative" ], [ "Online experience: App website", "negative" ], [ "Value: Price value for money", "negative" ] ]
['purchase-booking-experience.ease-of-use.-1', 'online-experience.app-website.-1', 'value.price-value-for-money.-1']
574,211,809
5,827
Apple Store
Consulting
I want to sign up for an account
[ [ "Account management: Account access", "neutral" ] ]
['account-management.account-access.0']
301,983,039
411
Google Play
Groceries
I don't like the new logo its ugly and boring bring back the blue background one and I will vote again IF THE DARK BLUE ONE ISN'T BROUGHT BACK BY SEPTEMBER 10TH 2019 I WILL UNINSTALL THE APPLICATION I HATE UGLY LOGOS! THEN I'M UNINSTALLING FORTHWITH AND USING ANOTHER CHEMIST TO OBTAIN MY NUMEROUS MEDICINES (14) AND ALL OTHER PURCHASES I DON'T LIKE ARROGANCE!
[ [ "Online experience: App website", "negative" ] ]
['online-experience.app-website.-1']
301,984,641
549
Google Play
Travel Booking
Good ,& easy!
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'company-brand.general-satisfaction.1']
301,973,405
616
Trustpilot
Fashion
Delivery okay, the days indicated correspond to the delivery day. By cons the product is not cut for me, yet I am used to taking this kind of pants. The pants are too large / wide. The fabric is thinner than it looks suddenly it is a little transparent. Too bad. This kind of fabrics corresponds for the morphologies having no hips.
[ [ "Logistics rides: Speed", "positive" ], [ "Company brand: General satisfaction", "negative" ] ]
['logistics-rides.speed.1', 'company-brand.general-satisfaction.-1']
301,971,710
600
Trustpilot
Price Comparison
Tried to insure my ASTRA. ORG600 had an acceptable quote. But when I tried to accept it, the system stalled and I could not proceed. Had to look around and ended with a insurer with a much more straightforward process. Car insured in minutes. Quotes from ORG600 no longer expected - then arrived hours too late. Their loss.
[ [ "Online experience: App website", "negative" ], [ "Purchase booking experience: Ease of use", "negative" ], [ "Company brand: Competitor", "negative" ] ]
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'company-brand.competitor.-1']
301,986,912
727
Google Play
Fashion
easy to use
[ [ "Purchase booking experience: Ease of use", "positive" ] ]
['purchase-booking-experience.ease-of-use.1']
301,980,952
369
Google Play
Ride Hailing
It has problems when I want to use ORG369 pre credits.
[ [ "Purchase booking experience: Ease of use", "negative" ] ]
['purchase-booking-experience.ease-of-use.-1']
327,114,716
3,887
Google Play
Streaming
I have free ORG3887 2 years
[ [ "Value: Discounts promotions", "neutral" ] ]
['value.discounts-promotions.0']
301,977,274
411
Apple Store
Groceries
The app used to be exactly what was needed but for the last few weeks any time I add an item from the favourites list it jumps right back to the beginning. Also occasionally placing items in a different order. Very frustrating and time consuming. Not the service I expect or am used to from ORG411. Sort it out please!!!
[ [ "Online experience: App website", "negative" ], [ "Company brand: General satisfaction", "negative" ] ]
['online-experience.app-website.-1', 'company-brand.general-satisfaction.-1']
301,979,142
616
Apple Store
Fashion
Now the estimated delivery time
[ [ "Logistics rides: Speed", "positive" ] ]
['logistics-rides.speed.1']
301,988,591
727
Google Play
Fashion
Awesome app
[ [ "Online experience: App website", "positive" ] ]
['online-experience.app-website.1']
301,972,678
600
Trustpilot
Price Comparison
Excellent service from ORG600. Preya was fantastic and so helpful. Would recommend to everyone!
[ [ "Staff support: Attitude of staff", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['staff-support.attitude-of-staff.1', 'company-brand.general-satisfaction.1']
301,980,692
369
Google Play
Ride Hailing
The price varies a lot when it is the same distance. I think I should not know if they should have a flat rate if a passenger comes and goes every day from the same place
[ [ "Value: Price value for money", "negative" ] ]
['value.price-value-for-money.-1']
301,985,678
616
Google Play
Fashion
A good site, only take an order for a long time
[ [ "Online experience: App website", "positive" ] ]
['online-experience.app-website.1']
301,981,360
514
Google Play
Banking
Simple to use. Excellent
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'company-brand.general-satisfaction.1']
301,972,173
600
Trustpilot
Price Comparison
Changing Energy Suoplier was made easy with Beth's help. She answered all my queries quickly and efficiently. She went on to make the Switch easy in a very efficient and patient way. Would certainly use again!
[ [ "Staff support: Attitude of staff", "positive" ], [ "Purchase booking experience: Ease of use", "positive" ] ]
['staff-support.attitude-of-staff.1', 'purchase-booking-experience.ease-of-use.1']
301,987,477
685
Google Play
Trading
It's amazing that's not saying you will have good luck on it but it has a smooth interface and works very well
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Online experience: App website", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'online-experience.app-website.1']
301,985,262
600
Google Play
Price Comparison
Fantastic for switching energy and tracking it's progress
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,972,075
600
Trustpilot
Price Comparison
Spoke with Nicola Hood today and switched energy supplies. I find energy suppliers "lingo" daunting and confusing but Nicola made this process an absolute breeze. Because of her I am now saving almost £300 a year! She was an absolute star!!!! Thank you Nicola
[ [ "Staff support: Attitude of staff", "positive" ], [ "Purchase booking experience: Ease of use", "positive" ], [ "Value: Price value for money", "positive" ] ]
['staff-support.attitude-of-staff.1', 'purchase-booking-experience.ease-of-use.1', 'value.price-value-for-money.1']
301,986,025
616
Google Play
Fashion
Love ORG616 💞
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,984,150
549
Google Play
Travel Booking
App goes well to find the packages, but when it's time to close, there's no option to install the purchase on the card.
[ [ "Online experience: App website", "positive" ], [ "Purchase booking experience: Ease of use", "negative" ] ]
['online-experience.app-website.1', 'purchase-booking-experience.ease-of-use.-1']
301,982,193
514
Google Play
Banking
Expensive. Impossible close account!
[ [ "Staff support: Attitude of staff", "negative" ], [ "Account management: Account access", "negative" ], [ "Value: Price value for money", "negative" ] ]
['staff-support.attitude-of-staff.-1', 'account-management.account-access.-1', 'value.price-value-for-money.-1']
301,981,072
369
Google Play
Ride Hailing
I loved it and super quiet
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,978,804
616
Apple Store
Fashion
I’ve never seen worse applications than an online store
[ [ "Online experience: App website", "negative" ], [ "Company brand: Competitor", "negative" ] ]
['online-experience.app-website.-1', 'company-brand.competitor.-1']
301,981,697
514
Google Play
Banking
Really like the change saving mechanism to encourage saving a little every transaction. Quick visibility of all transactions and no waiting periods like traditional banks.
[ [ "Company brand: Competitor", "positive" ], [ "Purchase booking experience: Ease of use", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['company-brand.competitor.1', 'purchase-booking-experience.ease-of-use.1', 'logistics-rides.speed.1']
301,980,573
369
Google Play
Ride Hailing
I do not think it's fair to pay for something that was not used
[ [ "Value: Price value for money", "negative" ] ]
['value.price-value-for-money.-1']
301,985,432
600
Google Play
Price Comparison
Errors all the time about about a lack of connection
[ [ "Online experience: App website", "negative" ] ]
['online-experience.app-website.-1']
301,973,598
616
Trustpilot
Fashion
I had ordered shoes from ORG616 with the size UK 8 but I received totally different size. I have received different size of pairs one pair size is UK 6 and another pair size is UK 5 and both of the pairs are for the left leg. I have contacted ORG616 customer support and asked them for the solution but they want me to return the item. My problem in returning the item is: 1. Covid 19 situation and going to the local post office. 2. Currently I am in country Georgia not in USA and returning the item from here to the ORG616 warehouse in USA is more costly then the item itself. 3. I have to pay the shipping cost which is another additional extra cost for me and wait when the ORG616 will refund the money for shipping (which is higher than the shoes price itself) 4. Wait when the item will be returned in their warehouse which is around a month or 21 working day + Covid 19 situation can make the wait time longer and after I will receive my money back. 5. All the above mentioned is happening because ORG616 just put totally different size, both pair different sizes and both pair are for the left leg. I have told all of the above mentioned to the customer support team but their answer is that they are sorry for the happened but they cannot do anything I have to refund the item. I will just through this item to the trash because refunding of this item is more complicated and costly than not returning it at all.
[ [ "Staff support: Attitude of staff", "negative" ], [ "Purchase booking experience: Ease of use", "negative" ], [ "Value: Price value for money", "negative" ], [ "Company brand: General satisfaction", "negative" ] ]
['staff-support.attitude-of-staff.-1', 'purchase-booking-experience.ease-of-use.-1', 'value.price-value-for-money.-1', 'company-brand.general-satisfaction.-1']
301,979,861
727
Apple Store
Fashion
Very easy to use, great benefits as well!
[ [ "Value: Discounts promotions", "positive" ], [ "Purchase booking experience: Ease of use", "positive" ] ]
['value.discounts-promotions.1', 'purchase-booking-experience.ease-of-use.1']
327,207,442
3,887
Google Play
Streaming
I'm downloading it now.
[ [ "Online experience: App website", "neutral" ] ]
['online-experience.app-website.0']
301,982,196
514
Google Play
Banking
Terrible especially with the chat box if you are stuck that's it
[ [ "Staff support: Attitude of staff", "negative" ], [ "Online experience: App website", "negative" ] ]
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1']
301,988,238
727
Google Play
Fashion
GREAT DEALS! GOOD QUALITY! EASY APP! ORG727 ROCKS!!!
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Online experience: App website", "positive" ], [ "Company brand: General satisfaction", "positive" ], [ "Value: Price value for money", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'online-experience.app-website.1', 'company-brand.general-satisfaction.1', 'value.price-value-for-money.1']
301,977,582
411
Apple Store
Groceries
I’m disabled, this app gives me the opportunity to shop on line,and get things I can not get from a regular supermarket.👌🏽👍🏽😁😁😁
[ [ "Online experience: App website", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['online-experience.app-website.1', 'company-brand.general-satisfaction.1']
301,986,344
616
Google Play
Fashion
I could place an order without further inconvenience now to wait for it to arrive and I will come back here
[ [ "Purchase booking experience: Ease of use", "positive" ] ]
['purchase-booking-experience.ease-of-use.1']
301,979,070
616
Apple Store
Fashion
Everything is fine, packages come very quickly and are easy to send back without additional costs.
[ [ "Purchase booking experience: Ease of use", "positive" ], [ "Company brand: General satisfaction", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['purchase-booking-experience.ease-of-use.1', 'company-brand.general-satisfaction.1', 'logistics-rides.speed.1']
301,977,200
411
Apple Store
Groceries
I find the ORG411 app not as easy as the ORG154 app. Also twice I’ve ordered a litre of gin and have been given 70cl but charged for a litre. There are way more substitutions and whereas ORG154 give you a better deal on substitutions, the ones from ORG411 are not! The delivery guys are lovely though - you can’t fault them.
[ [ "Staff support: Attitude of staff", "positive" ], [ "Online experience: App website", "negative" ], [ "Purchase booking experience: Ease of use", "negative" ], [ "Company brand: Competitor", "negative" ] ]
['staff-support.attitude-of-staff.1', 'online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'company-brand.competitor.-1']
301,979,337
685
Apple Store
Trading
I enjoy trading so far
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,984,912
549
Google Play
Travel Booking
I in ORG549 and got back at a great price
[ [ "Value: Price value for money", "positive" ] ]
['value.price-value-for-money.1']
301,977,006
411
Apple Store
Groceries
Not working on jailbroken Phone 5c running iOS 10.3.3. Crashes on start.
[ [ "Online experience: App website", "negative" ] ]
['online-experience.app-website.-1']
301,987,540
685
Google Play
Trading
AWESOME THANKS
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,974,042
616
Trustpilot
Fashion
The order was delivered on time. The quality of things is very pleased. Thank!
[ [ "Company brand: General satisfaction", "positive" ], [ "Logistics rides: Speed", "positive" ] ]
['company-brand.general-satisfaction.1', 'logistics-rides.speed.1']
301,985,125
549
Google Play
Travel Booking
There is one thing that does not work in the app. Something as important as being able to see the response of restaurant managers to criticism. To be able to see it I have to get on the web from the PC because in this app you can't. They should correct that.
[ [ "Online experience: App website", "negative" ] ]
['online-experience.app-website.-1']
301,979,117
616
Apple Store
Fashion
Top!
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,984,057
411
Google Play
Groceries
Very useful for tourists. 100 points
[ [ "Company brand: General satisfaction", "positive" ] ]
['company-brand.general-satisfaction.1']
301,987,313
685
Google Play
Trading
So easy to use and the part is I'm now a stock investor.
[ [ "Purchase booking experience: Ease of use", "positive" ] ]
['purchase-booking-experience.ease-of-use.1']
301,980,171
727
Apple Store
Fashion
While the new interface looks nice, it is very buggy. The app crashes when I try to use the Launch Locator.
[ [ "Online experience: App website", "neutral" ] ]
['online-experience.app-website.0']
301,977,590
411
Apple Store
Groceries
Very well designed easy set up excellent!!
[ [ "Online experience: App website", "positive" ] ]
['online-experience.app-website.1']
301,987,960
727
Google Play
Fashion
Fantastic!!! Great name brands, and price matching!!!
[ [ "Company brand: General satisfaction", "positive" ], [ "Value: Price value for money", "positive" ] ]
['company-brand.general-satisfaction.1', 'value.price-value-for-money.1']
301,988,829
727
Google Play
Fashion
I Love ORG727 and I Love the ORG727 app!
[ [ "Online experience: App website", "positive" ], [ "Company brand: General satisfaction", "positive" ] ]
['online-experience.app-website.1', 'company-brand.general-satisfaction.1']

FABSA, An aspect-based sentiment analysis dataset in the Customer Feedback space (Trustpilot, Google Play and Apple Store reviews).

A professionally annotated dataset released by Chattermill AI, with 8 years of experience in leveraging advanced ML analytics in the customer feedback space for high-profile clients such as Amazon and Uber.

Two annotators possess extensive experience in developing human-labeled ABSA datasets for commercial companies, while the third annotator holds a PhD in computational linguistics.

Task

This dataset encompasses Aspect Category Sentiment Analysis and is suitable for both Aspect Category Detection (ACD) and Aspect Category Sentiment Classification (ACSC). ACD in sentiment analysis identifies aspect categories mentioned in a sentence. These categories are conceptual; they may not explicitly appear in the review and are chosen from a predefined list of Aspect Categories. ACSC classifies the sentiment polarities of these conceptual aspect categories.

The predefined list of Aspect Categories for this dataset are:

                                    category                            category_code
0         Account management: Account access        account-management.account-access
1                  Company brand: Competitor                 company-brand.competitor
2        Company brand: General satisfaction       company-brand.general-satisfaction
3                     Company brand: Reviews                    company-brand.reviews
4                     Logistics rides: Speed                    logistics-rides.speed
5             Online experience: App website            online-experience.app-website
6   Purchase booking experience: Ease of use  purchase-booking-experience.ease-of-use
7           Staff support: Attitude of staff          staff-support.attitude-of-staff
8                       Staff support: Email                      staff-support.email
9                       Staff support: Phone                      staff-support.phone
10               Value: Discounts promotions               value.discounts-promotions
11              Value: Price value for money              value.price-value-for-money

Annotation Scheme

The FABSA dataset is manually labeled according to a hierarchical annotation scheme that includes parent and child aspect categories. Each aspect category comes with an associated sentiment label (positive, negative, and neutral), creating a total of (12 × 3) target classification categories.

In line with prior studies, we employ a multi-label classification scheme where each review is tagged with one or more aspect + sentiment labels. Thus, a single review can cover multiple aspects and express various (sometimes contrasting) polarities. For example,

Customer Review:
“product is very good but customer service is really bad, they never respond”	
Labels: [Company brand: General satisfaction, positive), (Staff support: Attitude of staff, Negative)"

image/jpeg

Release

There has been a lack of high-quality ABSA datasets covering broad domains and addressing real-world applications. Academic progress has been confined to benchmarking on domain-specific, toy datasets such as restaurants and laptops, which are limited in size (e.g., SemEval Task ABSA or SentiHood).

This dataset is part of the FABSA paper, and we release it hoping to advance academic progress as tools for ingesting and analyzing customer feedback at scale improve significantly, yet evaluation datasets continue to lag. FABSA is a new, large-scale, multi-domain ABSA dataset of feedback reviews, consisting of approximately 10,500 reviews spanning 10 domains (Fashion, Consulting, Travel Booking, Ride-hailing, Banking, Trading, Streaming, Price Comparison, Information Technology, and Groceries).

Citation

@article{KONTONATSIOS2023126867,
title = {FABSA: An aspect-based sentiment analysis dataset of user reviews},
journal = {Neurocomputing},
volume = {562},
pages = {126867},
year = {2023},
issn = {0925-2312},
doi = {https://doi.org/10.1016/j.neucom.2023.126867},
url = {https://www.sciencedirect.com/science/article/pii/S0925231223009906},
author = {Georgios Kontonatsios and Jordan Clive and Georgia Harrison and Thomas Metcalfe and Patrycja Sliwiak and Hassan Tahir and Aji Ghose},
keywords = {ABSA, Multi-domain dataset, Deep learning},
}
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