Company Name
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ADT
Customer Agent
Home security customer agent
Building a customer agent to help customers select, order, and set up home security.
Alaska Airlines
Customer Agent
Personalized travel search AI
Developing a personalized travel search experience using advanced AI techniques for hyper-personalized recommendations.
Best Buy
Customer Agent
AI virtual assistant for support
Using Gemini to launch a generative AI-powered virtual assistant for troubleshooting, order rescheduling, and managing subscriptions.
Central Texas Regional Mobility Authority
Customer Agent
Modernizing transportation operations
Using Vertex AI to modernize transportation operations for a smoother journey.
Etsy
Customer Agent
Optimizing search recommendations
Uses Vertex AI training to optimize search recommendations and ads models for better listing suggestions.
Golden State Warriors
Customer Agent
Enhancing fan experience content
Using AI to improve fan experience content in their Chase Center app.
IHG Hotels & Resorts
Customer Agent
AI-powered vacation planning chatbot
Building a generative AI-powered chatbot to help guests plan vacations directly in the IHG One Rewards app.
ING Bank
Customer Agent
AI chatbot for self-service
Developed a gen-AI chatbot for enhancing self-service capabilities and improving answer quality on customer queries.
Magalu
Customer Agent
Interactive conversational agent 'Lu'
Uses Vertex AI to create 'Lu’s Brain' powering an interactive conversational agent for their brand persona Lu.
Mercedes Benz
Customer Agent
AI smart sales assistant
Infusing e-commerce capabilities into its online storefront with a gen AI-powered smart sales assistant.
Oppo/OnePlus
Customer Agent
AI-enhanced customer experiences
Incorporating Gemini models and Google Cloud AI into phones for innovative customer experiences.
Samsung
Customer Agent
AI features in Galaxy S24
Deploying Gemini Pro and Imagen 2 to Galaxy S24 smartphones for features like text summarization and image editing.
Minnesota Division of Driver and Vehicle Services
Customer Agent
Real-time translation for licenses
Helps non-English speakers get licenses with two-way real-time translation.
Pepperdine University
Employee Agent
AI-powered translated captioning
Using Gemini in Google Meet for real-time translated captioning and notes.
Sutherland
Employee Agent
AI for real-time insights
Boosting client-facing teams with AI for suggested responses and automating insights in real-time.
Target
Customer Agent
AI solutions in Target app
Uses Google Cloud to power AI solutions in the Target app and Target.com, including personalized offers.
Tokopedia
Data Agent
Improving data quality with AI
Uses Vertex AI to improve data quality, increasing unique products being sold by 5%.
US News
Data Agent
AI impact on key metrics
Saw a double-digit impact in key metrics after implementing Vertex AI Search.
IntesaSanpaolo
Customer Agent
Transforming banking with AI
Exploring gen AI for transforming banking productivity and operational efficiency.
Macquarie Bank
Customer Agent
AI in banking productivity
Exploring gen AI for transforming banking productivity and operational efficiency.
Scotiabank
Customer Agent
Enhancing banking efficiency with AI
Exploring gen AI for transforming banking productivity and operational efficiency.
Avery Dennison
Employee Agent
AI for secure collaboration
Empowered employees with generative AI for secure, flexible collaboration.
Bank of New York Mellon
Employee Agent
Virtual assistant for employees
Built a virtual assistant to help employees find relevant information and answers.
Bayer
Employee Agent
AI radiology platform
Building a radiology platform to assist radiologists with data analysis and document creation.
Bristol Myers Squibb
Employee Agent
AI in clinical trial documents
Transforming document processes for clinical trials using Vertex AI and Google Workspace.
BenchSci
Employee Agent
AI for biological research
Develops generative AI solutions for scientists to save time and resources in biological research.
Cintas
Employee Agent
Internal knowledge center with AI
Uses Vertex AI Search to develop an internal knowledge center for customer service and sales teams.
Covered California
Employee Agent
Automating documentation with AI
Using Document AI to automate documentation and verification processes.
Dasa
Employee Agent
AI for test results analysis
Helping physicians detect relevant findings in test results more quickly.
DaVita
Employee Agent
AI in kidney care
Uses DocAI and Healthcare NLP to transform kidney care and reduce errors.
Discover Financial
Employee Agent
AI for call center assistance
Helps contact center representatives search and synthesize information during calls.
HCA Healthcare
Employee Agent
AI virtual caregiver assistant
Testing a virtual AI caregiver assistant to improve continuity of care.
Home Depot
Employee Agent
AI-powered Sidekick for inventory
Built Sidekick to help store associates manage inventory and prioritize actions.
Los Angeles Rams
Creative Agent
AI in content and scouting
Utilizing AI for content analysis and player scouting.
McDonald’s
Employee Agent
AI for enhanced customer experience
Leverages AI across restaurants to enhance employee and customer experiences.
Pennymac
Employee Agent
AI in HR processes
Using Gemini to accelerate recruiting, hiring, and onboarding in HR.
Robert Bosch
Employee Agent
AI in decentralized marketing
Revolutionizes marketing through gen AI-powered solutions across decentralized departments.
Symphony
Employee Agent
AI collaboration for finance
Uses Vertex AI to help finance and trading teams collaborate across multiple asset classes.
Uber
Employee Agent
AI for communication summarization
Launched AI tools to summarize communications and surface context for front-line staff.
U.S. Dept. of Veterans Affairs
Employee Agent
AI for cancer detection
Using AI to improve cancer detection with Augmented Reality Microscope (ARM).
U.S. Patent and Trademark Office
Employee Agent
AI for patent examination
Improved patent and trademark examination with AI-driven technologies.
Verizon
Employee Agent
AI for network operations
Uses generative AI to help network operations and customer experience teams get answers faster.
Victoria’s Secret
Employee Agent
AI for in-store associates
Testing AI-powered agents to assist in-store associates with product information.
Vodafone
Employee Agent
AI for contract analysis
Uses Vertex AI to search and understand commercial terms across contracts.
WellSky
Employee Agent
AI in healthcare documentation
Integrating Google Cloud's healthcare and Vertex AI capabilities to reduce documentation time.
Woolworths
Employee Agent
AI for customer service reps
Using Gemini to assist customer service reps in summarizing previous interactions in real-time.
Box
Creative Agent
AI-powered apps for ROI
Developing AI-powered apps with measurable returns on investment for various use cases.
Typeface
Creative Agent
AI-powered apps for ROI
Developing AI-powered apps with measurable returns on investment for various use cases.
Glean
Creative Agent
AI-powered apps for ROI
Developing AI-powered apps with measurable returns on investment for various use cases.
CitiBank
Creative Agent
AI-powered apps for ROI
Developing AI-powered apps with measurable returns on investment for various use cases.
Securiti AI
Creative Agent
AI-powered apps for ROI
Developing AI-powered apps with measurable returns on investment for various use cases.
Highmark Health
Employee Agent
AI for care delivery efficiency
Exploring AI to improve efficiency and innovation across care delivery.
Freenome
Employee Agent
AI in healthcare innovation
Exploring AI to improve efficiency and innovation across care delivery.
Belk ECommerce
Creative Agent
AI for product descriptions
Using generative AI to craft product descriptions for digital retail.
Canva
Creative Agent
AI for video design
Uses Vertex AI to power Magic Design for Video, helping users skip tedious editing steps.
Carrefour
Creative Agent
AI for marketing campaigns
Deployed Carrefour Marketing Studio to streamline creation of dynamic campaigns across social networks.
Major League Baseball
Creative Agent
AI for in-game insights
Innovates Statcast platform for live in-game insights.
Paramount
Creative Agent
AI for video metadata
Using VertexAI Text Bison to streamline the creation of metadata and video summaries.
Procter & Gamble
Creative Agent
AI for photo-realistic images
Used Imagen to develop an internal gen AI platform for photo-realistic images and creative assets.
WPP
Creative Agent
AI for marketing personalization
Integrating Google Cloud’s gen AI capabilities into WPP Open for personalized and creative marketing solutions.
AI21 Labs
Data Agent
AI for conversational data querying
Offers BigQuery integration for conversational data querying with high-quality answers.
Anthropic
Data Agent
AI models on Vertex AI
Partnered with Google Cloud to offer Claude 3 models on Vertex AI.
Asteroid Institute
Data Agent
AI for asteroid discovery
Using AI to discover hidden asteroids in astronomical data.
Contextual
Data Agent
AI for customizable solutions
Offering customizable, trustworthy AI grounded in internal knowledge bases.
Cox 2M
Data Agent
AI-powered business analytics
Using AI-powered analytics for smarter, faster business decisions.
Essential AI
Data Agent
AI model training with TPU
Using Google Cloud’s AI-optimized TPU v5p accelerator chips to train AI models.
Generali Italia
Data Agent
AI model evaluation pipeline
Used Vertex AI to build a model evaluation pipeline for ML teams.
Globo
Data Agent
AI for anti-piracy
Using Service Extensions and Media CDN to fight piracy during live events.
Hugging Face
Data Agent
AI with open models
Collaborating with Google for building AI with open models and Google Cloud hardware.
Kakao Brain
Data Agent
Korean AI language model
Built a large-scale AI language model and text-to-image generator Karlo.
Mayo Clinic
Data Agent
AI for information retrieval
Uses Vertex AI search to accelerate information retrieval across multiple languages.
McLaren Racing
Data Agent
AI for race insights
Using Google AI for up-to-the-millisecond insights during races and training.
Mercado Libre
Data Agent
AI for capacity planning
Testing BigQuery and Looker for optimizing capacity planning and reservations.
Mistral AI
Data Agent
AI-optimized infrastructure for LLMs
Using Google Cloud's AI-optimized infrastructure to test, build, and scale LLMs.
MSCI
Data Agent
AI for machine learning enrichment
Uses Vertex AI and BigQuery for machine learning to enrich datasets for clients.
NewsCorp
Data Agent
AI for news article search
Using Vertex AI to search data across 30,000 sources and 2.5 billion news articles.
Orange
Data Agent
AI for network performance
Uses AI on Google Distributed Cloud to improve network performance and translation capabilities.
Spotify
Data Agent
AI for podcast previews
Leveraged Dataflow for large-scale generation of ML podcast previews.
UPS
Data Agent
AI-powered digital twin
Building a digital twin of its distribution network for real-time package tracking.
Workday
Data Agent
AI for data insights
Uses natural language processing in Vertex Search and Conversation for accessible data insights.
Woven (Toyota)
Data Agent
AI for autonomous driving
Leveraging data and AI to enable autonomous driving.
Broward County Florida
Data Agent
AI for infrastructure planning
Using geospatial capabilities and AI for infrastructure planning and regional resilience.
Southern California Edison
Data Agent
AI for infrastructure planning
Using geospatial capabilities and AI for infrastructure planning and regional resilience.
Kinaxis
Data Agent
AI for supply chains
Building data-driven supply chains for logistics scenario modeling and operations management.
Dematic
Data Agent
AI for supply chains
Building data-driven supply chains for logistics scenario modeling and operations management.
NOAA
Data Agent
AI for critical data insights
Using Google Cloud AI to unlock critical data insights and streamline operations.
USAID
Data Agent
AI for critical data insights
Using Google Cloud AI to unlock critical data insights and streamline operations.
Capgemini
Code Agent
AI for software engineering
Using Code Assist to improve software engineering productivity and code quality.
Commerzbank
Code Agent
AI for developer efficiency
Enhancing developer efficiency with Code Assist’s security and compliance features.
Quantiphi
Code Agent
AI for productivity gains
Saw developer productivity gains of more than 30% during Code Assist pilot.
Replit
Code Agent
AI for collaborative coding
Developers get access to Google Cloud infrastructure and Replit’s collaborative code editing platform.
Seattle Children's Hospital
Code Agent
AI for data engineering
Using AI to boost data engineering productivity.
Turing
Code Agent
AI for personalized coding
Customizing Gemini Code Assist for highly personalized coding suggestions.
Wayfair
Code Agent
AI for code performance
Piloted Code Assist, achieving faster environment setups and better code performance.
BBVA
Security Agent
AI for security threat detection
Using AI in Google SecOps for faster, more accurate security threat detection.
Behavox
Security Agent
AI for regulatory compliance
Using Google Cloud technology for regulatory compliance and front office solutions.
Charles Schwab
Security Agent
AI for threat prioritization
Integrated AI-powered Google SecOps for better threat prioritization.
Fiserv
Security Agent
AI for detection and playbooks
Engineers create detections and playbooks with less effort and faster analyst answers.
Grupo Boticário
Security Agent
AI for fraud prevention
Employing real-time security models to prevent fraud and detect issues.
Palo Alto Networks
Security Agent
AI for real-time protection
Using AI-driven security operations platform for real-time protection.

Released on the 12th April 2024, at Google Cloud Next '24, this data is a list of how 101 top comapnies, governments, researchers and startups are using Google's AI solutions.

The full list can be found here: https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders

You might want to use this data to:

  • Investigate trends in type of organisation versus type of AI application
  • Use company websites alongside this data to train a model to identify appropriate AI business applications for a given organisation
  • Investigate a given companies solution further, to read about their implementation.
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