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The manager was rude and handled the situation extremely poorly.
[{'term': 'manager', 'polarity': 'negative'}]
When we threatened to leave, we were offered a meager discount even though half the order was missing.
[{'term': 'noaspectterm', 'polarity': 'none'}]
On the way out, we heard of other guests complaining about similar issues.
[{'term': 'noaspectterm', 'polarity': 'none'}]
Can鈥檛 believe how an expensive NYC restaurant can be so disrespectful to its clients.
[{'term': 'restaurant', 'polarity': 'negative'}]
What a hassle!
[{'term': 'noaspectterm', 'polarity': 'none'}]
The food is very good, but not outstanding.
[{'term': 'food', 'polarity': 'neutral'}]
There is no way it justifies the accolades it receives, the attitude of the staff or the wait for a table.
[{'term': 'staff', 'polarity': 'negative'}, {'term': 'wait', 'polarity': 'negative'}]
On our last visit, they skipped over our name on the list, leaving us waiting an extra hour for a table.
[{'term': 'noaspectterm', 'polarity': 'none'}]
Mistakes happen, but they are usually accompanied by an apology, perhaps even a glass of wine...but not the grunt that we received from the Al Di La staff.
[{'term': 'staff', 'polarity': 'negative'}]
Without the wait or attitude, I would probably go back, but there are just too many other restaurants in Brooklyn that are as good or better and don't make me jump through hoops.
[{'term': 'noaspectterm', 'polarity': 'none'}]
Expensive
[{'term': 'noaspectterm', 'polarity': 'none'}]
I went there after hearing how great it was.
[{'term': 'noaspectterm', 'polarity': 'none'}]
Wow.
[{'term': 'noaspectterm', 'polarity': 'none'}]
The bread was stale, the salad was overpriced and empty.
[{'term': 'bread', 'polarity': 'negative'}, {'term': 'salad', 'polarity': 'negative'}]
The pasta was well cooked, didn't have enough sauce though or flavor.
[{'term': 'pasta', 'polarity': 'positive'}]
I though it was expensive and I prefer Bella Via just blocks away by far.
[{'term': 'noaspectterm', 'polarity': 'none'}]
So rude!!!
[{'term': 'noaspectterm', 'polarity': 'none'}]
I went with JWILS.
[{'term': 'noaspectterm', 'polarity': 'none'}]
Her review is above.
[{'term': 'noaspectterm', 'polarity': 'none'}]
I was one of the people that went for this horrible experience.
[{'term': 'noaspectterm', 'polarity': 'none'}]
My friend is 100% right in the experience we had.
[{'term': 'noaspectterm', 'polarity': 'none'}]
The hostess was rude and I got a distinct feeling that they did not want to serve us.
[{'term': 'hostess', 'polarity': 'negative'}]
The only thing that my friend left out is that when we sat down at the bar the bartender disappeared.
[{'term': 'bartender', 'polarity': 'negative'}]
I asked for a menu and the same waitress looked at my like I was insane.
[{'term': 'waitress', 'polarity': 'negative'}]
I was shocked that my friends wanted to stay after the waitress said, "can I help you" and "how many are in your party."
[{'term': 'waitress', 'polarity': 'negative'}]
What?
[{'term': 'noaspectterm', 'polarity': 'none'}]
The three of us standing in front of her should have been an indication of how many of us there were.
[{'term': 'noaspectterm', 'polarity': 'none'}]
We didn't look like the other patrons in there so unfortunately I think that may have been part of the problem.
[{'term': 'noaspectterm', 'polarity': 'none'}]
Shame on this place for the horrible rude staff and non-existent customer service.
[{'term': 'staff', 'polarity': 'negative'}, {'term': 'customer service', 'polarity': 'negative'}]
bad staff
[{'term': 'staff', 'polarity': 'negative'}]
I generally like this place.
[{'term': 'place', 'polarity': 'positive'}]
The food is good.
[{'term': 'food', 'polarity': 'positive'}]
The design of the space is good.
[{'term': 'space', 'polarity': 'positive'}]
But the service is HORRID!
[{'term': 'service', 'polarity': 'negative'}]
I was there for brunch recently, and we were tag teamed by a waitress and a waiter.
[{'term': 'waitress', 'polarity': 'negative'}, {'term': 'waiter', 'polarity': 'negative'}]
The waiter delivered our food while holding what appeared to be a plastic bag of garbage in one hand.
[{'term': 'waiter', 'polarity': 'negative'}]
I can't believe that it was, but please put the bag down before delivering food!
[{'term': 'noaspectterm', 'polarity': 'none'}]
The waitress came to check in on us every few minutes, and began to clear the plates while half of us were still eating (a big pet peeve of mine that happens almost everywhere, so I try to ignore it).
[{'term': 'waitress', 'polarity': 'negative'}]
I couldn't ignore the fact that she reach over the plate of one of my friends, who was in mid bite, to clear the table.
[{'term': 'noaspectterm', 'polarity': 'none'}]
She then put the check down without asking if we were done, and came to check on the bill every two minutes, even though we were one of three occupied tables.
[{'term': 'noaspectterm', 'polarity': 'none'}]
I wish I could like this place more, and I wish someone would retrain the staff.
[{'term': 'place', 'polarity': 'negative'}, {'term': 'staff', 'polarity': 'negative'}]