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stringlengths 13
368
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class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet. | 46pending_card_payment
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Why am I required to do an identity check? | 74why_verify_identity
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For what reason would a top up be reverted and returned to my account? | 61top_up_reverted
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What are the benefits to verifying the top-up? | 71verify_top_up
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Where will I find my card? | 44order_physical_card
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I sent money. They haven't received it. | 66transfer_not_received_by_recipient
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I would like to receive a few more physical cards. | 40getting_spare_card
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i transfered however its still pending | 49pending_transfer
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Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it? | 6balance_not_updated_after_bank_transfer
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What is the highest limit for Auto Top? | 5automatic_top_up
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Is it possible for me to get money out in a different currency? | 51receiving_money
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Where is the money I pushed it's on my mobile app as being withdrawn. | 75wrong_amount_of_cash_received
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It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? | 20cash_withdrawal_charge
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I transferred money and was charged and want to know why. | 64transfer_fee_charged
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Is there a fee for topping up | 57top_up_by_card_charge
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Can I receive a refund for my item? | 52request_refund
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Can I still use my account, even though the identity verification has not passed yet? | 74why_verify_identity
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I have to transfer something to China as fast as I can. How long will it take to arrive in China? | 67transfer_timing
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What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds. | 75wrong_amount_of_cash_received
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How can I get my card back out? | 19card_swallowed
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Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action. | 20cash_withdrawal_charge
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I have a duplicate payment showing | 63transaction_charged_twice
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Who can top up my accounts? | 62topping_up_by_card
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Where can I find an ATM to use this card? | 4atm_support
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Do I need any kind of documentation for the identity check? | 69verify_my_identity
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I was getting cash and can't get my card back. | 19card_swallowed
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Where can I change my personal information after I move? | 31edit_personal_details
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My top-up has been cancelled. | 61top_up_reverted
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I see that I have been charged multiple times for the same transaction. | 63transaction_charged_twice
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im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please. | 29direct_debit_payment_not_recognised
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I want to delete my account. I'm unhappy with the service you're providing. | 55terminate_account
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Why was my top-up unsuccessful? | 59top_up_failed
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Will I get a curreng foreign exchange rate? | 33exchange_rate
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Why was I charged for card payment? | 16card_payment_fee_charged
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I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded? | 46pending_card_payment
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What do I do when my card expires? | 10card_about_to_expire
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Can I cancel a transfer | 9cancel_transfer
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Where can I order a virtual card? | 41getting_virtual_card
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How many card payments can I use on a disposable card? | 30disposable_card_limits
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I wasn't applied the correct exchange rate for an item I bought | 18card_payment_wrong_exchange_rate
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I need to top up cash, How do I do it? | 58top_up_by_cash_or_cheque
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I made a card payment and a fee is showing up? | 16card_payment_fee_charged
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How do I go about activating my new card? | 1activate_my_card
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Why did I not get all the cash I asked for? | 75wrong_amount_of_cash_received
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Can i get a throw away card | 38get_disposable_virtual_card
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What are the available cards? | 73visa_or_mastercard
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What steps do I need to take to close my account? | 55terminate_account
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If I make a transaction can I cancel it? | 9cancel_transfer
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Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction. | 76wrong_exchange_rate_for_cash_withdrawal
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Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already. | 48pending_top_up
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If I want to top up, can I use Apple Pay? | 3apple_pay_or_google_pay
| [
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I tired to move my money, but my transfer was declined. | 28declined_transfer
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When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? | 18card_payment_wrong_exchange_rate
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How much can I expect to pay to top up a US card? | 57top_up_by_card_charge
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How long does it take to process cheque deposits? | 7balance_not_updated_after_cheque_or_cash_deposit
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I am confused as to why my transfer could still be pending. | 49pending_transfer
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do I need to verify my identity every time I log into my account? | 74why_verify_identity
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The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through! | 9cancel_transfer
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Can you top-up a card with a cheque? | 58top_up_by_cash_or_cheque
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay
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Where can I go to get a virtual card? | 41getting_virtual_card
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My account balance has not gone up even though I just transferred money into it | 6balance_not_updated_after_bank_transfer
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There's a Direct Debit payment in my account that I didn't make | 29direct_debit_payment_not_recognised
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I got a message that I need to verify my identity; what do I do? | 69verify_my_identity
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Can you give me information about verification code? | 71verify_top_up
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I am having trouble proving my identity. | 68unable_to_verify_identity
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I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. | 46pending_card_payment
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Why is my transfer not done yet? | 49pending_transfer
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My top-up was revoked. | 61top_up_reverted
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I want to know how many different currencies my money can be in | 37fiat_currency_support
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I was declined when I tried to get cash. | 27declined_cash_withdrawal
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How can I activate my card> | 1activate_my_card
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How do I open up an account for my child? | 2age_limit
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Where do I order a virtual card from? | 41getting_virtual_card
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Can I link another card to my account? | 14card_linking
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whats the exchange charge | 32exchange_charge
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Can I use your app if I am from the EU? | 25country_support
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Why did the ATM machine fail to give me a cash withdrawal? | 27declined_cash_withdrawal
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Can I make transfers before identity verification? | 74why_verify_identity
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The app said I withdrew cash at an ATM and I didn't | 21cash_withdrawal_not_recognised
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HOw do I get my card back after the ATM has pulled it in? | 19card_swallowed
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For some reason my contactless has stopped working. I don't know what the problem is. What can I do? | 24contactless_not_working
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My ID won't be verified! | 68unable_to_verify_identity
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Is there an exchange fee? | 32exchange_charge
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What is maximum top up? | 60top_up_limits
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Where do I need to live to get support? | 25country_support
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Is there a fee for exchanging foreign currencies? | 32exchange_charge
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I'm attempting to top-up my account but it has been pending for an hour. | 48pending_top_up
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What is the difference between standard and express delivery? | 13card_delivery_estimate
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Where do I change my PIN? | 22change_pin
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I would like to change my pin. | 22change_pin
| [
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Is my PIN located on my account somewhere? | 39get_physical_card
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I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee? | 20cash_withdrawal_charge
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How does my identity get verified? | 69verify_my_identity
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Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. | 28declined_transfer
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How do I view the card I received in the app? | 14card_linking
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My account was charged for a withdraw I tried to make that was decline. | 47pending_cash_withdrawal
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Please, how do I order a card? | 44order_physical_card
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What do I do if I notice a strange withdrawl in my statement? | 21cash_withdrawal_not_recognised
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Is there a charge for topping up by transfer? | 56top_up_by_bank_transfer_charge
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