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|---|---|---|
Can you help me find top up by cash deposit? | 58top_up_by_cash_or_cheque
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I couldn't do a transfer to an account | 8beneficiary_not_allowed
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I need the source of my funds verified. How do I do this? | 70verify_source_of_funds
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Can I link an existing card? | 14card_linking
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Is there any discount for someone that exchanges currencies frequently? | 32exchange_charge
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I think my top up did not work | 59top_up_failed
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Why do you need all this information about my Source of Funds? | 70verify_source_of_funds
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Where can I change my personal information after I move? | 31edit_personal_details
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can google pay be used to make a top-up | 3apple_pay_or_google_pay
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I got 2 transfer fees and I thought transfers were free. | 64transfer_fee_charged
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What can I do if contactless doesn't work? | 24contactless_not_working
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$1 extra has been charged on my statement, why is that? | 35extra_charge_on_statement
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When I deposit cheques and cash, my balance does not update. | 7balance_not_updated_after_cheque_or_cash_deposit
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How much money can i top up? | 60top_up_limits
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Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible. | 21cash_withdrawal_not_recognised
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Can I get a card despite the fact I'm not in the UK? | 25country_support
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Does delivery to the US take long? | 13card_delivery_estimate
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reason i need to verify top up | 71verify_top_up
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May I choose between Visa and Mastercard? | 73visa_or_mastercard
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Where do I locate topping up with cash. | 58top_up_by_cash_or_cheque
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Can you unlock my pin? I think I entered the wrong pin too many times. | 50pin_blocked
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What currencies are accepted for adding money? | 54supported_cards_and_currencies
| [
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I transferred some money and it didint arrive | 66transfer_not_received_by_recipient
| [
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How do I use auto top up? | 5automatic_top_up
| [
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I asked for $100 cash but only got $20? | 75wrong_amount_of_cash_received
| [
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I need a new Pin how do I go about that? | 22change_pin
| [
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] |
How many tries do I have to enter my pin before I'm blocked? | 50pin_blocked
| [
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] |
Where can I find the verification code on a top-up card? | 71verify_top_up
| [
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] |
Can I be given a new passcode? | 45passcode_forgotten
| [
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In terms of holding and exchange, what fiat currencies do you use. | 37fiat_currency_support
| [
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Where do I order a virtual card from? | 41getting_virtual_card
| [
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Can I make transfers before identity verification? | 74why_verify_identity
| [
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And what about the Card's PIN? | 39get_physical_card
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I'm unable to use contactless payments for purchases. | 24contactless_not_working
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How can I fix a problem where contactless isn't working? | 24contactless_not_working
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My virtual card won't work. | 72virtual_card_not_working
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Can you please check if I was charged twice? | 63transaction_charged_twice
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I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP | 65transfer_into_account
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Exchange rate for my cash withdrawal is wrong | 76wrong_exchange_rate_for_cash_withdrawal
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I was at the store earlier and my virtual card didn't work. What's the solution for this problem? | 72virtual_card_not_working
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Why would i not be able to do a transfer to a beneficiary? | 8beneficiary_not_allowed
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Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. | 20cash_withdrawal_charge
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Who can top up my accounts? | 62topping_up_by_card
| [
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Why does top-up need verifying? | 71verify_top_up
| [
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Where do my funds come from? | 70verify_source_of_funds
| [
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Is there a charge or discount if I use a European bank in a top up? | 57top_up_by_card_charge
| [
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Can I top up my account with a cheque? | 58top_up_by_cash_or_cheque
| [
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] |
Where is the money I topped off with? | 48pending_top_up
| [
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How can I create many temporary cards daily? | 30disposable_card_limits
| [
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I got a extra €1 fee in my statement | 35extra_charge_on_statement
| [
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Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please. | 61top_up_reverted
| [
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There is a Direct Debit that I don't recognize. | 29direct_debit_payment_not_recognised
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I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened. | 62topping_up_by_card
| [
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Is PIN delivered separately? | 39get_physical_card
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How do I link my card | 14card_linking
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I lost my phone and need help securing it. | 43lost_or_stolen_phone
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I feel like too much money was taken during my currency exchange. | 76wrong_exchange_rate_for_cash_withdrawal
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Where can you deliver cards? | 44order_physical_card
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Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | 63transaction_charged_twice
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Can you tell me the foreign exchange rate? | 33exchange_rate
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The card got declined twice when I tried to use it to buy something online yesterday. | 28declined_transfer
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I got a fee for an ATM withdrawal. | 20cash_withdrawal_charge
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What happens if a merchant doesn't accept a payment? | 53reverted_card_payment?
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I believe my credit card was stolen. | 42lost_or_stolen_card
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I need help activating my new card. | 1activate_my_card
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If you send me more cards, are there any charges? | 40getting_spare_card
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Can I put my old card back into the system? I just found it/ | 14card_linking
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Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at "pending" for over an hour now. Is it supposed to do this or is there something wrong in the system? | 48pending_top_up
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I've received my card so now I need to know how to sync it to the app. | 14card_linking
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My card is about to expire. | 10card_about_to_expire
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My cash withdrawal was partly declined | 75wrong_amount_of_cash_received
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Is there an additional charge for topping up using a European card? | 57top_up_by_card_charge
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where to funds come from | 70verify_source_of_funds
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Where will I find my card? | 44order_physical_card
| [
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Is there a fee to exchange foreign money? | 32exchange_charge
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what do i do if my verification failed | 68unable_to_verify_identity
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Can I resent my passcode? | 45passcode_forgotten
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How can I activate my card so I can start using it? | 1activate_my_card
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help me with my transfer | 36failed_transfer
| [
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How do I use a disposable virtual card? | 38get_disposable_virtual_card
| [
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Why are there fees for card usage? | 16card_payment_fee_charged
| [
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Is it permissible to hold money in multiple currencies? | 37fiat_currency_support
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Are both Visa and Mastercard accepted? | 73visa_or_mastercard
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I wish to close my account. I do not like the service you provide. | 55terminate_account
| [
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How much does it cost to exchange currencies? | 32exchange_charge
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Where can I go to modify my detail? | 31edit_personal_details
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Why did the app deny my top up? | 59top_up_failed
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How long will it take to arrive? | 13card_delivery_estimate
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If I will be traveling, is there a way to auto top-up my card on certain days? | 5automatic_top_up
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I need a new PIN. | 22change_pin
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I had a transfer blocked | 8beneficiary_not_allowed
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Can I have it add money at certain time intervals when I travel? | 5automatic_top_up
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What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help! | 23compromised_card
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The card I have doesn't work. | 15card_not_working
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Hello, I found the card I misplaced and I need to reactive it, how do I do that? | 14card_linking
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Will I be charged a fee if I receive a SEPA transfer | 56top_up_by_bank_transfer_charge
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What reason did my top-up fail for? | 59top_up_failed
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I had made a transfer but its still pending. | 49pending_transfer
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The ATM didn't give me the card back! | 19card_swallowed
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Is it possible for me to get money out in a different currency? | 51receiving_money
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