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What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? | 47pending_cash_withdrawal
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. | 6balance_not_updated_after_bank_transfer
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How long will this card payment stay pending? | 46pending_card_payment
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My withdrawl is still pending. Why? | 47pending_cash_withdrawal
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Is there places where I can't withdraw money? | 4atm_support
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Can you freeze my card because someone used it while I was out of town. I did not make these purchases. | 23compromised_card
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Any hidden fees associated with the international card if money is added? | 57top_up_by_card_charge
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I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? | 21cash_withdrawal_not_recognised
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Once my card expires, what should I do? | 10card_about_to_expire
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay
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I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | 76wrong_exchange_rate_for_cash_withdrawal
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How long will it take for the card to arrive? | 13card_delivery_estimate
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How long will it take to deliver something to US? | 13card_delivery_estimate
| [
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how do I link an already existing card? | 14card_linking
| [
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What does it mean when my top up is saying still pending? | 48pending_top_up
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Why was the exchange rate wrong when I got cash | 76wrong_exchange_rate_for_cash_withdrawal
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The app denied my top-up | 59top_up_failed
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised
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Why did I get charged a fee when I tried to obtain cash? | 20cash_withdrawal_charge
| [
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Why is there a fee for withdrawing? | 20cash_withdrawal_charge
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Which country's currency do you support? | 37fiat_currency_support
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Can I top up using a cheque? | 58top_up_by_cash_or_cheque
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I want a refund because my package has been taking too long to arrive. How do I go about doing that? | 52request_refund
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Could you please activate my card | 1activate_my_card
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Can you freeze my card it was stolen | 42lost_or_stolen_card
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How did my top-up fail? | 59top_up_failed
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted
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I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! | 36failed_transfer
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what is the most i can top up? | 60top_up_limits
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Change currency | 34exchange_via_app
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | 52request_refund
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The person I sent money to hasn't gotten it yet! | 66transfer_not_received_by_recipient
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Why can't I use my virtual card for subscription services? | 72virtual_card_not_working
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How can I fund my top-up account using my bank account? | 65transfer_into_account
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My card stopped working when I use it | 15card_not_working
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If I feel someone has my card information, can I get a new card? | 23compromised_card
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Where is the virtual card? | 41getting_virtual_card
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the app reverted my payment | 53reverted_card_payment?
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Is my card accepted everywhere? | 11card_acceptance
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I was declined when I tried to get cash. | 27declined_cash_withdrawal
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My transfer is pending. | 6balance_not_updated_after_bank_transfer
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My card is just not working at this time. | 72virtual_card_not_working
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Can I order a virtual card? | 41getting_virtual_card
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I show another charge on my card from when I used it, why? | 16card_payment_fee_charged
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Can you tell me what currency I can have? | 37fiat_currency_support
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I need my PIN | 39get_physical_card
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Am I able to get a card in EU? | 25country_support
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I was double charged | 63transaction_charged_twice
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The ATM isn't giving out any money. | 27declined_cash_withdrawal
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Are there limits on auto top-up? | 5automatic_top_up
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What countries can I travel to and have access to their currencies? | 37fiat_currency_support
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Is there an option to top up a with cheque? | 58top_up_by_cash_or_cheque
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How do I locate my card? | 12card_arrival
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I don't recognize a debit payment that was made and would like to find out about the payment. | 29direct_debit_payment_not_recognised
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Activating my card | 1activate_my_card
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I found my card, I would like to reactivate it. | 14card_linking
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Help me. My card doesn't work. | 15card_not_working
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My transfer will not go through. | 36failed_transfer
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why couldn't I get cash in the ATM? | 27declined_cash_withdrawal
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My card is being declined online. Could you tell me what might be broken or wrong with the account? | 28declined_transfer
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If i'm not in the UK, can I still get a card? | 25country_support
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I have one of your cards already, how do I link it? | 14card_linking
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I want to close my account | 55terminate_account
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Can I exchange to EUR? | 37fiat_currency_support
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How do I reset my PIN, I can't seem to use my card? | 50pin_blocked
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Someone transferred money to me and it doesn't show | 49pending_transfer
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There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? | 29direct_debit_payment_not_recognised
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Can I top up with a cheque? | 58top_up_by_cash_or_cheque
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How do I change my address? | 31edit_personal_details
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I would like to add money to my account through my American Express. | 54supported_cards_and_currencies
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The app made a mistake and said I made a cash withdrawal. | 21cash_withdrawal_not_recognised
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I made a transfer and am still waiting. | 6balance_not_updated_after_bank_transfer
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What are your currency exchange fees? | 32exchange_charge
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] |
Tell me how many transactions I can do with a disposable card. | 30disposable_card_limits
| [
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] |
Where can I get my card at? | 44order_physical_card
| [
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] |
How can I activate my card> | 1activate_my_card
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Can I reactivate my PIN? | 50pin_blocked
| [
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is apple pay eligible for top up | 3apple_pay_or_google_pay
| [
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I'd like to make a new PIN selection. | 22change_pin
| [
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] |
Where do you get your exchange rates from? | 33exchange_rate
| [
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] |
WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? | 19card_swallowed
| [
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] |
What are the restrictions to top-offs? | 60top_up_limits
| [
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] |
Is it possible to make several disposable cards in a day? | 30disposable_card_limits
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Why did I get less money than I asked for? | 75wrong_amount_of_cash_received
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What should I do if my card is missing? | 42lost_or_stolen_card
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How do I make sure I don't run out of money on my card while traveling? | 5automatic_top_up
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Can I have an item refunded? | 52request_refund
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Can I get a mastercard? | 73visa_or_mastercard
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Can my children have their own account? | 2age_limit
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I want to reverse my transaction from earlier | 9cancel_transfer
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The exchange rate would be? | 33exchange_rate
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I made a card payment and a fee is showing up? | 16card_payment_fee_charged
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How come I don't see my deposit in my account yet? | 7balance_not_updated_after_cheque_or_cash_deposit
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I still don't have my card after 2 weeks. What should I do? | 12card_arrival
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Are there restrictions for ordering extra cards? | 40getting_spare_card
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Why was I not able to complete a transfer? | 36failed_transfer
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I have friends that would like to top-up my account is that possible? | 62topping_up_by_card
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Why has payment been returned? | 53reverted_card_payment?
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I believe someone is using my card without my agreement! | 23compromised_card
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Why am I required to verify my identity? | 74why_verify_identity
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