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stringlengths 13
368
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class label 77
classes | evaluation_predictions
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|---|---|---|
How do I claim a refund? | 52request_refund
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How can I order virtual cards? | 41getting_virtual_card
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I'm not sure why my top up request was denied | 59top_up_failed
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Why does the app revert a payment? | 53reverted_card_payment?
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I submitted a transaction to the incorrect account. | 9cancel_transfer
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How do I deposit my paycheck to this account? | 51receiving_money
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Is there a reason why my account isn't updating because I used a check to balance my account? | 7balance_not_updated_after_cheque_or_cash_deposit
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Can I exchange currencies? | 37fiat_currency_support
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Is the bank the only place I can change my PIN> | 22change_pin
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Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account? | 47pending_cash_withdrawal
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Why isn't my top up working using my saved American Express in ApplePay? | 3apple_pay_or_google_pay
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Can I verify the source of my funds? | 70verify_source_of_funds
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How do I make more than one disposable card in a day? | 30disposable_card_limits
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Will a transfer incur a fee? | 56top_up_by_bank_transfer_charge
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If I make a top-up are there charges applied? | 56top_up_by_bank_transfer_charge
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Do you have to order a new card before your current card expires? | 10card_about_to_expire
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How do I make contactless work | 24contactless_not_working
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When using a US card, what is the cost for a top up/off? | 57top_up_by_card_charge
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How long does it take for funds to come through the US to my account? | 67transfer_timing
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What type of ATMs accept this card? | 4atm_support
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Will I get a curreng foreign exchange rate? | 33exchange_rate
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] |
I see random purchases to my account, was it hacked? | 23compromised_card
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I'm running out of money, can I auto top up? | 5automatic_top_up
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I would like to know why I was charged twice for my purchase. | 63transaction_charged_twice
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I'm not okay with this fee on my statement. | 35extra_charge_on_statement
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The cash I tried to draw from the ATM was not approved. | 27declined_cash_withdrawal
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I have a pending transfer | 49pending_transfer
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What different ways are there for someone to send me money? | 51receiving_money
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I think there has been a purchase made that wasn't by me. | 17card_payment_not_recognised
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How much do I have to pay for the exchange fee? | 32exchange_charge
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Am I free to top-up as much as I want? | 60top_up_limits
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My card doesn't accept any transaction at all. What's wrong?? | 15card_not_working
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Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it! | 48pending_top_up
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Will I be charged if someone needs to send me money? | 56top_up_by_bank_transfer_charge
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How old does my kids need to be to open an account? | 2age_limit
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ATM still has my card | 19card_swallowed
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What do I do for the identity check? | 69verify_my_identity
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What is the fee charged with this card payment? | 16card_payment_fee_charged
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How much does it cost in fees to use your card? | 44order_physical_card
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I tried to make a transfer, but it was declined. Can you tell me why? | 28declined_transfer
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How can I fix a problem where my virtual card is rejected? | 72virtual_card_not_working
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I need to know the cost and when I will receive a new card to replace an old one. | 10card_about_to_expire
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Where are cards delivered to? | 44order_physical_card
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Can I find the origination of my funds? | 70verify_source_of_funds
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I've been waiting longer than expected for my card. | 12card_arrival
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I transferred some money but the recipient is having trouble withdrawing. | 66transfer_not_received_by_recipient
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Can you please show me where I can find the location to link my card? | 14card_linking
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There's a direct debit on my account that I didn't authorize | 29direct_debit_payment_not_recognised
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Will declined funds I tried to withdraw be returned to me? | 75wrong_amount_of_cash_received
| [
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I made a money transaction but the recipient can't see it | 66transfer_not_received_by_recipient
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I cannot make transactions with my virtual card. | 72virtual_card_not_working
| [
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] |
I think my identity has been stolen, can you check on unauthorized charges? | 23compromised_card
| [
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Can I use app to freeze my card and dispute fraud? | 23compromised_card
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What do i need to verify my id? | 68unable_to_verify_identity
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I paid for something in foreign currency but noticed the exchange rate is incorrect. | 18card_payment_wrong_exchange_rate
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I want to skip verification of my identity. | 74why_verify_identity
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Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash? | 75wrong_amount_of_cash_received
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I tried to transfer money and it did not work. | 36failed_transfer
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I would like to reactivate my card. | 14card_linking
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My statement doesn't show that a refund has processed | 0Refund_not_showing_up
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has my top-up has been cancelled | 61top_up_reverted
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In what countries do you do business? | 25country_support
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It doesn't let me verify my identity. | 68unable_to_verify_identity
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I see some fees for cash withdraw. | 20cash_withdrawal_charge
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Is there a fee for transfer top-up? | 56top_up_by_bank_transfer_charge
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Do you know what the restriction of the disposable cards are? | 30disposable_card_limits
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How can I find out where my contactless works? | 24contactless_not_working
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How would I use my money in a different country? | 34exchange_via_app
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Why doesn't my disposable virtual card work? | 72virtual_card_not_working
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I have a payment listed as cancelled. | 53reverted_card_payment?
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I used my card for a purchase and was charged a fee | 16card_payment_fee_charged
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I'm starting to think my card is lost because it still hasn't arrived, can you help? | 12card_arrival
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atm would not give me cash | 27declined_cash_withdrawal
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I wanted to use my card contactless but it doesn't seem to be working, what could be the problem? | 24contactless_not_working
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Tell me how to go about activating my new card? | 1activate_my_card
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Why do you require so many details about my identity? | 74why_verify_identity
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i want to track the card you sent | 12card_arrival
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What would the approximate delivery date be if I transferred something urgently to China? | 67transfer_timing
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How do I top-up using cash? | 58top_up_by_cash_or_cheque
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Can I get my salary through this? | 51receiving_money
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I cannot locate the card PIN. | 39get_physical_card
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still waiting on my new card | 12card_arrival
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Do you use Mastercard or Visa? | 73visa_or_mastercard
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What is the necessity of verifying the top up? | 71verify_top_up
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I think someone copied the numbers on my card and is using them. | 23compromised_card
| [
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I'm not certain, but someone may be using my card. | 23compromised_card
| [
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I requested a refund, and never received it. What can I do? | 0Refund_not_showing_up
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Which ATMs accept this card? | 4atm_support
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I need my funds verified. | 70verify_source_of_funds
| [
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Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges? | 76wrong_exchange_rate_for_cash_withdrawal
| [
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Why can't I top up with a cheque? | 58top_up_by_cash_or_cheque
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Where is my cash deposit? | 7balance_not_updated_after_cheque_or_cash_deposit
| [
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Is there a reason that the ATM declined my transaction? | 27declined_cash_withdrawal
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I need support options, I want to top my card | 54supported_cards_and_currencies
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I just got this card & I don't know how to activate it. | 1activate_my_card
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I submitted a cash deposit to my account but it hasn't posted yet. | 7balance_not_updated_after_cheque_or_cash_deposit
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I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on? | 61top_up_reverted
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Can I get my card expedited? | 13card_delivery_estimate
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Double check your funds may be declined | 28declined_transfer
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I believe my card has been stolen, what can I do about this situation? It's urgent. | 42lost_or_stolen_card
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