Issue Description
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14.5k
| Assignment group
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|---|---|
unable to open website
name:xbdht yrjhd
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
summary: benefit advisor will not run in my browser. | GRP_0 |
msd crm assign crm and e4 license to nyrjkctu tbhkenlo- use profile like qmglkaru qiwhfkdv. | GRP_22 |
sound _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
good afternoon_x000D_
_x000D_
i am having issues again with my notebook in that i cannot get any sound and cannot participate in skype calls._x000D_
_x000D_
| GRP_0 |
need the username to submit the insurance need the username to submit the insurance | GRP_0 |
query on external browser query on external browser | GRP_0 |
unable to access benefits and other apps in hr_tool one time unable to access benefits and other apps in hr_tool one time. access denied. | GRP_2 |
unable to see the current course in ethics unable to see the current course in ethics
user id - bdtryh3456
| GRP_23 |
user clicked on driver update manually and then after restarting the machine he's receivng a error user clicked on driver update manually and then after restarting the machine he received an error stating pnp_detected_fatal_error | GRP_0 |
erp SID_37 account unlock erp SID_37 account unlock | GRP_0 |
windows password reset windows password reset | GRP_0 |
telephone number update telephone number update | GRP_0 |
insurance information insurance information | GRP_0 |
please give chrtyad345 access to reporting_tool ltaballotcsalesemp and map him to thrdy tgyu team as an ae in the virtual table please give chrtyad345 access to reporting_tool ltaballotcsalesemp and map him to thrdy tgyu team as an ae in the virtual table | GRP_2 |
loud noise // gso loud noise // gso | GRP_0 |
ess kiosk user password reset ess kiosk user password reset | GRP_0 |
network outage - warehouse: node company-ups-vpn-rtr is down 10/27/2016 9:54 am what type of outage: __x___network _____circuit _____power (please specify what type of outage)_x000D_
_x000D_
1. top 23 cert site ? ____no_____ (yes/no/na) _x000D_
_x000D_
2. when did it start ? _______10/27/2016 9:54 am_______________x000D_
_x000D_
3. scheduled maintenance ( power) ? _____no__ (yes/no/na) company power _________ provider power __________x000D_
_x000D_
4. scheduled maintenance ( network) ? ___no____ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_
_x000D_
5. does site have a backup circuit ? ___no___ (yes/no/na) _x000D_
_x000D_
6. backup circuit active ? ___no_____ (yes/no/na) _x000D_
_x000D_
7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_
_x000D_
8. remote dial-in ? ___________ (yes/no/na) _x000D_
_x000D_
9. equipment reset ? ___________ (yes/no/na) _x000D_
_x000D_
10. verified site working on backup circuit ? _______ (yes/no/na) _x000D_
_x000D_
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) _________________________ _x000D_
_x000D_
12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_
_x000D_
13. additional diagnostics | GRP_8 |
aw: ticket_no1561075 -- comments added
received from: [email protected]
hi ,
i have uacyltoe hxgayczeed in SID_1 and it works now correctly.
the accounting documents were generated automatically without any errors.
i am approving the change.
[cid:[email protected]]
best | GRP_18 |
erp SID_34 account unlock erp SID_34 account unlock | GRP_0 |
export shipment of grinding mahcine to khdgd1234, apac - advance information
received from: [email protected]
from: hdytrkfiu
sent: thursday, october 27, 2016 4:46 pm
to: <[email protected]>; <[email protected]>; <[email protected]>
cc: <[email protected]>; <[email protected]>; xjzcbgnp vfkwscao <[email protected]>; <[email protected]>
subject: export shipment of grinding mahcine to khdgd1234, apac - advance information
we are pushixepyfbga wtqdyoin for dispatching an grinding machine to khdgd1234, apac tomorrow. this is just for your advance information. once everything is in place, we will seek your support in your areas to help us in clearing this consignment tomorrow 28.10.16. | GRP_0 |
please add my work phone number to my profile contact phone | GRP_0 |
adding members to dl adding members to dl | GRP_0 |
java issue on uacyltoe hxgaycze laptop. java issue on uacyltoe hxgaycze laptop. | GRP_19 |
support für fa.gstry \arexjftu ohxdwngl support für fa.konnica \arexjftu ohxdwngl | GRP_24 |
probleme mit bluescreen . hallo ,
es ist erneut passiert. der pc hat sich zum wiederholten male aufgehängt und mir lediglich einen blauen bildschirm mit weisser schrift präsentiert.
was können wir da machen?
| GRP_24 |
job pp_EU_tool_netch_ap1 failed in job_scheduler at: 10/27/2016 09:54:00 received from: [email protected]_x000D_
_x000D_
job pp_EU_tool_netch_ap1 failed in job_scheduler at: 10/27/2016 09:54:00 | GRP_8 |
EU_tool crashes when confirmations are deleted - not able to remove scrap confirmations that have been rectified in erp EU_tool crashes when confirmations are deleted - not able to remove scrap confirmations that have been rectified in erp | GRP_25 |
enable bgdxitwu dhcopwxa' active directory account enable bgdxitwu dhcopwxa' active directory account
name:fdgrty
email:[email protected]
summary:i need bgdxitwu dhcopwxa's active directory account enabled. | GRP_2 |
sync emails issue sync emails issue | GRP_0 |
internet explorer issues user is having issues with his internet explorer. the page keeps refreshing and ends up with a dll error. | GRP_3 |
call for ecwtrjnq jpecxuty call for ecwtrjnq jpecxuty | GRP_0 |
blank call blank call | GRP_0 |
unable to view payslips unable to view payslips | GRP_0 |
customer not getting order acknowledgements automatically
received from: [email protected]
two customer accounts have not been getting the order acknowledgements automatically like they have been for the past 10 years. both are under the same top parent
accts 81184926657 and 81862217657 should automatically be sending acknowledgements to [email protected]
since october 14'th they have not been getting them.
can someone look into this? this is affecting the customer paying the bills, as they use this acknowledgement as a receiver so they can pay the bill.
senior sales engineer
company, inc
[email protected]
| GRP_13 |
production order locked. production order 226061609 is locked by user, gtxuamif pamxszek. no one has been able to unlock. can this order be unlocked?
inspection lot 040001149576588 is being processed by gtxuamif pamxszek | GRP_14 |
i need access to finance section of hub
received from: [email protected]
i could always get into the finance section, and now i can't. i need access, please.
[cid:[email protected]]
bwfhtumx japznrvb
regional controller
[email protected]<mailto:[email protected]>
| GRP_16 |
erp SID_34 account unlock and password reset erp SID_34 account unlock and password reset | GRP_0 |
i've received the message below. can you tell me from whom the email mentioned was sent ? i've received the message below. can you tell me from whom the email mentioned was sent ? | GRP_26 |
email address confirmation email address confirmation | GRP_0 |
erp pi and msd crm connectivity issue- serirtce certificate renewal hi all
we have a connectivity issue between erp pi and msd crm due to certificate renewal on azure websites and that certificate is not yet updated on erp pi side.
issue: changes to data records (accounts, sales area data, partner functions, contacts, leads) are not being processed from erp pi to
worked with IT
msd crm and vice versa in all environments (prod, qa and dev).
issue start time: 24th oct ~8:15pm
troubleshooting steps:
1. when tryhdty from customer master team reported the issue that a prospect account created in erp didn't come into msd yet – erp pi team observed that the records are in "still awaiting acknowledgement" status – which basically means they are not yet delivered/received by the target system.
2. upon some log analysis and trying to identify the root cause between erp pi, basis and msd teams – it's been observed that the issue has started in production environment since around 8:15pm est on 24th oct.
3. we observed the same behavior with azure mfg_tool and erp pi logs of other non-production environments as well.
4. you can find error screenshots from erp pi system in the mail chain.
root cause: it appears that the certificate for azure webapps have been updated on 29th sept 2016 as it is nearing the expiration date (11th jan 2017). but the new certificate is not updated on erp pi (they are not even aware of this change!). so, when the production azure webapp (company-crm-sp-mfg_toolt.azurewebsites.net) got restarted on 24th oct around 8:15pm – this connectivity appears to have been broken.
next steps:
1. we need the azure webapp certificate chain to be sent to erp basis team so that they can update it on erp pi system. whom can i reach out to for receiving the certificate details? do we have an azure admin in house or do you want me to open a case with microsoft?
2. once certificate is received, maybe we can first do this on qa system and then upon confirmation that it works, we can apply it to production and other environments.
| GRP_14 |
printer problem / issue information please complete all required questions below.
if not, it will be returned back to the gsc / requester to provide required information
• gsc to review ticket, if not able to resolve then please assign to appropriate group per your printer problem assignment flowchart.
• printer name / make - model? (ex hq50 – wy98 - hp 8150) kd05
• detailed description of the problem ? error - says i need to download and install a software driver from the \\HostName_769 computer to print to kd05
• type of documents not printing? (email – excel – word…etc) word
(inwarehouse_tool – delivery note – production order…etc)
• what system or application being used at time of the problem? (ex windows / erp /) windows
• if not printing at all, does it respond to a ping command on the network and has a power cycle of the printer been completed? not sure what this means
• if erp system, which system? (ex SID_34 / SID_38 / hrp / plm) not erp
• if it's an erp printer problem can the erp output be rerouted to another erp printer temporarily? not erp
what printer can it be rerouted too?
• if document is not printing correctly, please scan copy of the document and attach to the ticketing_tool ticket. | GRP_3 |
power outage :australia australia: site hard down since at 7.31am et on 10/27. what type of outage: __x___network _____circuit _____power (please specify what type of outage)
1. top 23 cert site ? _____no____ (yes/no/na)
2. when did it start ? ______7.31am et on 10/27._______________
3. scheduled maintenance ( power) ? ____no___ (yes/no/na) company power _________ provider power _________
4. scheduled maintenance ( network) ? __no_____ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________
5. does site have a backup circuit ? yes______ (yes/no/na)
6. backup circuit active ? ___no_____ (yes/no/na)
7. site contact notified (phone/email) ? ____na_____ (yes/no/na)
8. remote dial-in ? _____na______ (yes/no/na)
9. equipment reset ? ____na_______ (yes/no/na)
10. verified site working on backup circuit ? __na_____ (yes/no/na)
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) ________global_telecom_2 # 272076960 _________________
12. notified gsc ___na_____ (yes/no/na) cert started ?________ (yes/no/na)
13. additional diagnostics | GRP_8 |
unable to log into erp _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello team,_x000D_
_x000D_
i am unable to log into my erp account, even the correct password id not accepted._x000D_
_x000D_
need resolution on very urgent basis._x000D_
_x000D_
| GRP_0 |
windows password reset windows password reset | GRP_0 |
activate iphone iygsxftl hysrbgad set up a spare "company owned" iphone, cause the old one was broken._x000D_
agreement and supervisors appoval is attached_x000D_
now his account is quarantined._x000D_
could you please activate his new device._x000D_
| GRP_0 |
login issue login issue_x000D_
-verified user details.(employee# & manager name)_x000D_
-checked the user name in ad and reset the password._x000D_
-advised the user to login and check._x000D_
-caller confirmed that he was able to login._x000D_
-issue resolved. | GRP_0 |
unable to print to printer ic: welcome, our next available agent will be with you shortly...
ic: interaction alerting agent.
ic: website visitor has joined the conversation
ayrhcfxi zartupsw: hi
ayrhcfxi zartupsw: | GRP_0 |
job Job_2668 failed in job_scheduler at: 10/27/2016 06:06:00 received from: [email protected]_x000D_
_x000D_
job Job_2668 failed in job_scheduler at: 10/27/2016 06:06:00 | GRP_8 |
outlook crashing ic: welcome, our next available agent will be with you shortly...
ic: interaction alerting agent.
ic: website visitor has joined the conversation
ayrhcfxi zartupsw: hello
gstdy yrada: hi
ayrhcfxi zartupsw: hello, | GRP_27 |
need file restored on t drive ic: welcome, our next available agent will be with you shortly..._x000D_
ic: interaction alerting agent._x000D_
ic: website visitor has joined the conversation_x000D_
ayrhcfxi zartupsw: hello, | GRP_0 |
SID_1 logon balancing error ic: welcome, our next available agent will be with you shortly...
ic: interaction alerting agent.
ic: website visitor has joined the conversation
tyss ashdtyf: greetings
ayrhcfxi zartupsw: , hi
ayrhcfxi zartupsw: | GRP_0 |
unable to login to sfb name:obanjrhg rnafleys
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
summary:hello,
problem signing in to skype | GRP_27 |
reset the password for fygrwuna gomcekzi on e-mail bitte passwort für fygrwuna gomcekzi e-mail zurücksetzen
bitte neues passwort zu [email protected] (manager) | GRP_0 |
password resetfor SID_37 _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello,_x000D_
_x000D_
please unlock and reset my password for SID_37 system._x000D_
_x000D_
| GRP_0 |
babiluntr client license expired and client is now in uacyltoe hxgaycze mode - eagl8111495 - tel.: -474 babiluntr client license expired and client is now in uacyltoe hxgaycze mode - eagl8111495 - tel.: -474 | GRP_28 |
outbound calls not possible via germany pbx system - inbound calls are working fine - please check outbound calls not possible via germany pbx system - inbound calls are working fine - please check | GRP_28 |
probleme mit laufwerk z: \laeusvjo fvaihgpx probleme mit laufwerk z: \laeusvjo fvaihgpx | GRP_24 |
pls also extend mm#7389861 & 7421988 to my purchasing user account. need to create prs for both mm#. pls also extend mm#7389861 & 7421988 to my purchasing user account. need to create prs for both mm#. | GRP_29 |
the t/o can not be generated for dn 8058611713 _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
dear it,_x000D_
_x000D_
would you pls help to check dn 9169722824,t/o can not be generated for this dn, | GRP_18 |
itry to open a excel file with microsoft online but not work name:
language:
browser:microsoft internet explorer
email:[email protected]
customer number:
summary:itry to open a excel file with microsoft online but not work | GRP_0 |
unable to login to hr_tool unable to login to hr_tool
| GRP_0 |
vip2-i have been unable to access my pay&taxes tab for several days. hangs on a time clock. what do i need to do to reso from: gstdy tehdy
sent: thursday, october 27, 2016 11:53 am
to: vkjdgtxb pkinmjqs
subject: re: fw: access to e-time
dear ,
| GRP_0 |
business_client not working business_client not working | GRP_0 |
reporting_tool erp hana error _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hi_x000D_
_x000D_
everytime i want to set a filter in reporting_tool with data source_x000D_
_x000D_
pk_publish_pk_otc_billing_otc_billing_s_x000D_
_x000D_
i am getting below error message:_x000D_
_x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
| GRP_9 |
job bwhrattr failed in job_scheduler at: 10/27/2016 02:25:00 received from: [email protected]_x000D_
_x000D_
job bwhrattr failed in job_scheduler at: 10/27/2016 02:25:00 | GRP_9 |
please reset my erp and bex password - seem to by not synchronized - thanks!
received from: [email protected]
fmzdkyqv dbrslnhe
director finance business
company
[email protected]<mailto:[email protected]>
| GRP_0 |
netweaver funktioniert nicht mehr _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hallo,_x000D_
_x000D_
netweaver funktioniert nicht mehr, bzw. kann ich nicht mehr öffnen._x000D_
_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
mit freundlichen grüßen / best | GRP_0 |
a kündigung for fgxprnub hlanwgqj, 11161827, effective 31.05.2017 has been approved. a kündigung for fgxprnub hlanwgqj, 11161827, effective 31.05.2017 has been approved. | GRP_2 |
job Job_1854 failed in job_scheduler at: 10/27/2016 01:36:00 received from: [email protected]_x000D_
_x000D_
job Job_1854 failed in job_scheduler at: 10/27/2016 01:36:00 | GRP_8 |
outlook setting is changed outlook setting is changed | GRP_0 |
job Job_2584 failed in job_scheduler at: 10/27/2016 01:30:00 received from: [email protected]_x000D_
_x000D_
job Job_2584 failed in job_scheduler at: 10/27/2016 01:30:00 | GRP_8 |
neues passwort für accountname tgryhu hgygrtui neues passwort für accountname tgryhu hgygrtui. passwort für diesen account funktioniert nicht mehr. mitarbeiter ist in kw4456 und 4567 auf frühschicht anwesend. | GRP_0 |
check status tab is not appearing in purchasing screen check status button is not seen in my purchasing screen | GRP_0 |
printer problem / issue information drucker / scanner em85678
scanner findet pfad nicht mehr! | GRP_0 |
unable to open erp SID_34 while in office without logging in to vpn remote, i am unable to login to erp. it throws balancing error | GRP_0 |
windows account locked windows account locked | GRP_0 |
skype meeting _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello_x000D_
_x000D_
provide me immediately the skype meeting options , presently it is not enabled_x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
best | GRP_0 |
outlook收到箱ä¸folderå˜ä¸ºæ¯å¤©ä¸€ä¸ªfolder，officeæ示更新。 outlook收到箱ä¸folderå˜ä¸ºæ¯å¤©ä¸€ä¸ªfolder，officeæ示更新。 | GRP_30 |
can not login skype _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
dear it,_x000D_
_x000D_
i can not login the skype, would you pls help to check it , | GRP_31 |
sn 04os20400001808 has been identified as unavailable via esrs monitoring services and you may have no esrs connectivity sn 04os20400001808 has been identified as unavailable via esrs monitoring services and you may have no esrs connectivity | GRP_12 |
unable to create delivery:mm#2110924 can print d/n, but can't post. detail information see attachment. please provide the following:_x000D_
_x000D_
what order number? _x000D_
_x000D_
what material or item number? mm#2110924_x000D_
_x000D_
what warehouse location? plant_308 0001 _x000D_
_x000D_
issue description / error message? see attachment | GRP_6 |
erp SID_34 account locked erp SID_34 account locked | GRP_0 |
unable to down load ethics module from: brdhdd dhwduw
sent: thursday, october 27, 2016 6:12 am
to: nwfodmhc exurcwkm
subject::fwd: unable to down load ethics module
begin forwarded message:
from: <[email protected]>
to: <[email protected]>
subject: unable to down load ethics module
hi – trust doing well . i am unable to down load & getting below msg. i did reset resolution however still same issue persist.
please help.
director of sales
company indirect channels - asia
&
[email protected]
| GRP_0 |
转å‘: company email to private phone-hprdlbxf nozjtgwi _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
all_x000D_
_x000D_
please help to set up the email access to my private own cell phone._x000D_
_x000D_
_x000D_
best | GRP_0 |
network outage: , india: site hard down since at 7:23 pm et at 10/26. no backup circuit. what type of outage: __x___network _____circuit _____power (please specify what type of outage)_x000D_
_x000D_
1. top 23 cert site ? ____no_____ (yes/no/na) _x000D_
_x000D_
2. when did it start ? ________7:23 pm et at 10/26.______________x000D_
_x000D_
3. scheduled maintenance ( power) ? ___no____ (yes/no/na) company power _________ provider power __________x000D_
_x000D_
4. scheduled maintenance ( network) ? ___no____ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_
_x000D_
5. does site have a backup circuit ? __no____ (yes/no/na) _x000D_
_x000D_
6. backup circuit active ? ___na_____ (yes/no/na) _x000D_
_x000D_
7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_
_x000D_
8. remote dial-in ? _____na______ (yes/no/na) _x000D_
_x000D_
9. equipment reset ? ____na_______ (yes/no/na) _x000D_
_x000D_
10. verified site working on backup circuit ? ___na____ (yes/no/na) _x000D_
_x000D_
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) ____telecom_vendor_1#25191486_____________________ _x000D_
_x000D_
12. notified gsc ___na_____ (yes/no/na) cert started ?________ (yes/no/na) _x000D_
_x000D_
13. additional diagnostics | GRP_8 |
unable to log in to ess unable to log in to ess | GRP_0 |
skype error while logging in skype error while logging in | GRP_0 |
vitalyst transfer: crm installation vitalyst transfer: crm installation | GRP_0 |
unable to access benefits tab unable to access benefits tab | GRP_0 |
laptop is very slow, any dialog bog i open is choppy & flickers.... delayed laptop is very slow, any dialog bog i open is choppy & flickers.... delayed | GRP_0 |
ticket update on inplant_873601 ticket update on inplant_873601 | GRP_0 |
running full production and need erp update pushed out for several hours. summary:for saturday october 29 th we will be running full production and need erp update pushed out for several hours. | GRP_5 |
india: 29060s-access-sw01 and sw02 went down at 02:12 pm et on 10/26. india: 29060s-access-sw01 and sw02 went down at 02:12 pm et on 10/26. | GRP_8 |
need password reset need password reset | GRP_0 |
issues with pdf viewer on iphone for davidthd issues with pdf viewer on iphone for davidthd | GRP_0 |
engineering_tools not connected to network even though vpn is connected. engineering_tools not connected to network even though vpn is connected. | GRP_0 |
outlook/crm _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
are having issue with outlook and crm on our phone and computers?_x000D_
_x000D_
sent from my iphone_x000D_
best | GRP_0 |
need erp password reset for [email protected] need erp password reset for [email protected] | GRP_0 |
i need security for the uacyltoe hxgaycze and dev copies of crm _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
to do some general uacyltoe hxgayczeing and training i will need access to the training and development application for microsoft dynamics._x000D_
_x000D_
mikhghytr wafglhdrhjop_x000D_
sr. manager, global ethics and compliance programdntys_x000D_
o:724-539-5147 m:412-558-3346 f:866-635-3932_x000D_
_x000D_
company inc | 1600 technology way | usa pa 15650-0231_x000D_
_x000D_
_x000D_
_x000D_
| GRP_22 |
internal users are unable to download discount price file on distributor_tool / company center internal users are unable to download discount price file on distributor_tool / company center. the issue is probably related to the change made for ftp download. we need to fix issues aerp as this is causing lost sales.
external users works fine.
all,
zsdr0shstrud
is the price maintenance abap report for the pricing team to maintain price data in erp erp and it is going to be limited to pricing functions for all price related uploads into erp.
however, the function "distributor discount report" from that report i don't see a problem to usa access also for internal users (especially as the external users seem to have already access to it):
best | GRP_21 |
unable to login to collaboration_platform unable to login to collaboration_platform | GRP_0 |