Issue Description
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14.5k
| Assignment group
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|---|---|
login issue -verified user details.(employee# & manager name)_x000D_
-checked the user name in ad and reset the password._x000D_
-advised the user to login and check._x000D_
-caller confirmed that he was able to login._x000D_
-issue resolved. | GRP_0 |
outlook _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello team,_x000D_
_x000D_
my meetings/skype meetings etc are not appearing in my outlook calendar, can somebody please advise how to correct this?_x000D_
_x000D_
kind | GRP_0 |
cant log in to vpn _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hi_x000D_
_x000D_
i cannot log on to vpn_x000D_
_x000D_
best | GRP_0 |
unable to access hr_tool page unable to access hr_tool page | GRP_0 |
skype error skype error | GRP_0 |
unable to log in to engineering tool and skype unable to log in to engineering tool and skype | GRP_0 |
event: critical:HostName_221.company.com the value of mountpoint threshold for /oracle/SID_37/erpdata21/ event: critical:HostName_221.company.com the value of mountpoint threshold for /oracle/SID_37/erpdata21/sr3psa1d_7/sr3psa1d.data7,perpsr3psa1d,4524 is 98 | GRP_1 |
ticket_no1550391- employment status - new non-employee [enter user's name] ticket_no1550391- employment status - new non-employee [enter user's name] | GRP_0 |
unable to disable add ins on outlook unable to disable add ins on outlook | GRP_0 |
ticket update on inplant_874773 ticket update on inplant_874773 | GRP_0 |
engineering tool says not connected and unable to submit reports engineering tool says not connected and unable to submit reports | GRP_0 |
hr_tool site not loading page correctly hr_tool site not loading page correctly | GRP_0 |
unable to login to hr_tool to sgxqsuojr xwbesorf cards unable to login to hr_tool to sgxqsuojr xwbesorf cards | GRP_0 |
user wants to reset the password user wants to reset the password | GRP_0 |
unable to open payslips unable to open payslips | GRP_0 |
ticket update on inplant_874743 ticket update on inplant_874743 | GRP_0 |
unable to login to company vpn
received from: [email protected]
hi,
i am unable to login to company vpn website, trying to open a new session using the below link, but not able to get through pls help urgently as we are working from home tomorrow due to month end closing. | GRP_0 |
when undocking pc , screen will not come back when undocking pc , screen will not come back | GRP_3 |
erp SID_34 account locked erp SID_34 account locked | GRP_0 |
unable to sign into vpn unable to sign into vpn | GRP_0 |
unable to check payslips unable to check payslips | GRP_0 |
vpn issue _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello helpdesk_x000D_
_x000D_
i am not able to connect vpn from home office. couple f hours ago i was connected, now it is not working anymore. getting a message that my session expired but if i click on the link, nothing happens._x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
*********************_x000D_
_x000D_
need help with your dynamics crm?_x000D_
click here<_x000D_
_x000D_
chat with a live agent regarding your dynamics crm questions now! click here<_x000D_
_x000D_
best | GRP_0 |
unable to connect to vpn unable to connect to vpn | GRP_0 |
user called for vendor phone number user called for vendor phone number | GRP_0 |
vpn not working
received from: [email protected]
hello,
i'm not being able to connect to company network through the vpn. pls check.
cc: sir-i am not being able to upload as a result of no company network.
| GRP_0 |
erp SID_37 password reset erp SID_37 password reset | GRP_0 |
unable to login to hr_tool to check payslips unable to login to hr_tool to check payslips | GRP_0 |
account locked out account locked out | GRP_0 |
unable to login to hr_tool unable to login to hr_tool | GRP_0 |
unable to log in to erp SID_34 unable to log in to erp SID_34 | GRP_0 |
password reset for collaboration_platform password reset for collaboration_platform | GRP_0 |
reset users hi
please reset users password
client id: 794
username : xyz
| GRP_0 |
duplication of network address.
received from: [email protected]
gentles,
i have two devices that are trying to share an ip address. they are trying to share 96.26.27.9619. one is a printer with the hostname of prtjc0074, and the other is a new display for erp. the display is using dhcp to get its address assigned and the printer is hard coded.
my guess is that the address 96.26.27.9619 did not get set to a static address in dhcp. i need this corrected so the display will pick up another address.
| GRP_4 |
ess password reset ess password reset | GRP_0 |
unable to install flash player unable to install flash player | GRP_0 |
ticket_no1564677-employment status - new non-employee ticket_no1564677-employment status - new non-employee _x000D_
| GRP_0 |
erp SID_34 account unlock and password reset erp SID_34 account unlock and password reset | GRP_0 |
unable to resolve ticket_no assigned to self the status button is dierppearing after a few seconds. | GRP_0 |
installing engineering tool need to install engineering tool on the pc | GRP_0 |
call for ecwtrjnq jpecxuty call for ecwtrjnq jpecxuty | GRP_0 |
ticket update - inplant_874615 ticket update - inplant_874615 | GRP_0 |
tablet 7350-sound not working tablet 7350-sound not working | GRP_0 |
unable to login to system unable to login to system | GRP_0 |
please reroute jobs on printer01 to printer02 - issue needs to be resolved today
received from: [email protected]
hi -
the printer01 printer is not working and needs a part replaced. can you reroute the jobs in queue to printer printer02? wihuyjdo qpogfwkb has indicated that prqos001 needs a new part and it may not deliver for a few days so the inwarehouse_tools will need to print on printer02 for now. this needs to be taken care of today since the inwarehouse_tools are printed and are picked up by an outside vendor at 2:30 pm in usa on a daily basis. please contact dkmcfreg anwmfvlgenkataramdntyana if you have questions about the jobs in queue for today.
| GRP_5 |
unable to login to hr_tool etime unable to login to hr_tool etime | GRP_0 |
can not log into hr_tool etime through single sign on portal can not log into hr_tool etime through single sign on portal | GRP_0 |
password changed in password_management_tool but didnt update for erp account password changed in password_management_tool but didnt update for erp account | GRP_0 |
job Job_1424 failed in job_scheduler at: 10/31/2016 09:06:00 received from: [email protected]_x000D_
_x000D_
job Job_1424 failed in job_scheduler at: 10/31/2016 09:06:00 | GRP_6 |
windows password change via password_management_tool windows password change via password_management_tool | GRP_0 |
status does not change on telephony_software when closing a call, the agent keeps on the "on acd call" status. | GRP_7 |
job mm_zscr0099_dly_merktc3 failed in job_scheduler at: 10/31/2016 08:36:00 received from: [email protected]_x000D_
_x000D_
job mm_zscr0099_dly_merktc3 failed in job_scheduler at: 10/31/2016 08:36:00 | GRP_8 |
call for ecwtrjnq jpecxuty call for ecwtrjnq jpecxuty | GRP_0 |
vip 2 - i need my password_management_tool password manager password reset. i need my password_management_tool password manager password reset._x000D_
_x000D_
_x000D_
| GRP_0 |
reset scm_software password
received from: [email protected]
hello,
please reset my scm_software password.
cdbaoqts wqbsodni
global product manager, markhtyeting initiatives
[email protected]<mailto:[email protected]>
| GRP_0 |
account locked out while in office account kept locking out_x000D_
possible reasons_x000D_
_x000D_
companysecure or mobile device email setup has an incorrect password stored._x000D_
windows and network passwords do not match. | GRP_0 |
skype meeting _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
good morning,_x000D_
_x000D_
i had to reset my password again and i've lost my option for setting up a skype meeting again. can you please help me? i can't recall how you were able to bring it back the last time._x000D_
_x000D_
| GRP_0 |
enquiry on impact rewards enquiry on impact rewards- how to get password reset | GRP_0 |
need dn for material 3346599/ plant plant_197/ 5019253000 1 pcs thanks need dn for material 3346599/ plant plant_197/ 5019253000 1 pcs | GRP_6 |
unlock logon password _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
hello,_x000D_
please help to unlock my company net log on password. urgent._x000D_
| GRP_0 |
job mm_zscr0099_dly_merktc2 failed in job_scheduler at: 10/31/2016 05:19:00 received from: [email protected]_x000D_
_x000D_
job mm_zscr0099_dly_merktc2 failed in job_scheduler at: 10/31/2016 05:19:00 | GRP_8 |
job Job_3181 failed in job_scheduler at: 10/31/2016 05:00:00 received from: [email protected]_x000D_
_x000D_
job Job_3181 failed in job_scheduler at: 10/31/2016 05:00:00 | GRP_8 |
password changed required for user- abc password changed required for user- abc | GRP_0 |
issues with outlook _x000D_
_x000D_
received from: [email protected]_x000D_
_x000D_
[cid:[email protected]]_x000D_
_x000D_
best | GRP_0 |
urgent - create dlv please help , i try to create dlv for this mm's_x000D_
7393673 sto 5019411580/00001_x000D_
7393617 sto 5019329184/00002_x000D_
_x000D_
sto from plant_289 to plant_101 | GRP_6 |
apac company : two switches are down since 3.45 am et on 10/31. apac company : two switches are down since 3.45 am et on 10/31._x000D_
_x000D_
company-ap-chn-apac-company-2960-access-sw04 _x000D_
company-ap-chn-apac-company-2960-access-sw03. | GRP_8 |
error login on to the SID_34 system. error login on to the SID_34 system._x000D_
-verified user details.(employee# & manager name)_x000D_
-user has tried the password_management_tool pwd manager._x000D_
-unlocked the erp id._x000D_
-caller confirmed that he was able to login._x000D_
-issue resolved. | GRP_0 |
delivery note can't do post goods issue d/n #9169754657&8058643570_x000D_
plant:plant_304 to plant_310_x000D_
the issue display:_x000D_
ekpo-sobkz=e; ekpo-umsok=_; ekpo-kzbws<>_ ekpo-kzvbr<>e (note 305582) not supported (check your entry)_x000D_
| GRP_0 |
job Job_1338 failed in job_scheduler at: 10/31/2016 02:29:00 received from: [email protected]_x000D_
_x000D_
job Job_1338 failed in job_scheduler at: 10/31/2016 02:29:00 | GRP_9 |
job Job_1854 failed in job_scheduler at: 10/31/2016 01:36:00 received from: [email protected]_x000D_
_x000D_
job Job_1854 failed in job_scheduler at: 10/31/2016 01:36:00 | GRP_8 |
job Job_2588 failed in job_scheduler at: 10/31/2016 01:30:00 received from: [email protected]_x000D_
_x000D_
job Job_2588 failed in job_scheduler at: 10/31/2016 01:30:00 | GRP_8 |
job Job_2599 failed in job_scheduler at: 10/31/2016 01:30:00 received from: [email protected]_x000D_
_x000D_
job Job_2599 failed in job_scheduler at: 10/31/2016 01:30:00 | GRP_8 |
user locked- user :xyz
received from: [email protected]
it team,
please kindly release locked computer for user : xyz
user name : fbmugzrl ahyiuqev
| GRP_0 |
dell 7350: my laptop speakers is not working again and requires your urgent help. my laptop speakers is not working again and requires your urgent help. | GRP_0 |
user needs help to connect to the wireless connection at home. user needs help to connect to the wireless connection at home.
-had the user connect to the lan at home.
-connected to the user system using teamviewer.
-checked the network settings.
-help the user login to the home wireless.
-disconnected the home lan.
-user confirmed that he is able to login to the home wireless.
-issue resolved. | GRP_0 |
inc1564062: ticket update inc1564062: ticket update | GRP_0 |
job hr_payroll_na_u1 failed in job_scheduler at: 10/30/2016 23:00:00 received from: [email protected]_x000D_
_x000D_
job hr_payroll_na_u1 failed in job_scheduler at: 10/30/2016 23:00:00 | GRP_10 |
job hr_payroll_na_u2 failed in job_scheduler at: 10/30/2016 23:00:00 received from: [email protected]_x000D_
_x000D_
job hr_payroll_na_u2 failed in job_scheduler at: 10/30/2016 23:00:00 | GRP_10 |
job hr_payroll_na_u6 failed in job_scheduler at: 10/30/2016 23:00:00 received from: [email protected]_x000D_
_x000D_
job hr_payroll_na_u6 failed in job_scheduler at: 10/30/2016 23:00:00 | GRP_10 |
power outage:UK al, 1st and 5th ave sites hard down since at 4:31 pm et on 10/30. what type of outage: _____network _____circuit ___x__power (please specify what type of outage)_x000D_
_x000D_
1. top 23 cert site ? ___yes______ (yes/no/na) _x000D_
_x000D_
2. when did it start ? ________4:31 pm et on 10/30. ______________x000D_
_x000D_
3. scheduled maintenance ( power) ? __yno_____ (yes/no/na) company power _________ provider power __________x000D_
_x000D_
4. scheduled maintenance ( network) ? ___no____ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_
_x000D_
5. does site have a backup circuit ? __yes____ (yes/no/na) _x000D_
_x000D_
6. backup circuit active ? ___na_____ (yes/no/na) _x000D_
_x000D_
7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_
_x000D_
8. remote dial-in ? ____na_______ (yes/no/na) _x000D_
_x000D_
9. equipment reset ? ____na_______ (yes/no/na) _x000D_
_x000D_
10. verified site working on backup circuit ? ___na____ (yes/no/na) _x000D_
_x000D_
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) ____global_telecom_1#000000223670658 _____________________ _x000D_
_x000D_
12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_
_x000D_
13. additional diagnostics | GRP_8 |
power outage : germany, mx: site is hard down since 10/30/2016 10:09 am et what type of outage: ___x__network _____circuit _____power (please specify what type of outage)_x000D_
_x000D_
1. top 23 cert site ? ___no______ (yes/no/na) _x000D_
_x000D_
2. when did it start ? _______10/30/2016 10:09 am et_______________x000D_
_x000D_
3. scheduled maintenance ( power) ? _____no__ (yes/no/na) company power _________ provider power __________x000D_
_x000D_
4. scheduled maintenance ( network) ? ____no___ (yes/no/na) company maint________ (yes/no) provider maint/ticket #__________________ _x000D_
_x000D_
5. does site have a backup circuit ? ____no__ (yes/no/na) _x000D_
_x000D_
6. backup circuit active ? ____no____ (yes/no/na) _x000D_
_x000D_
7. site contact notified (phone/email) ? _________ (yes/no/na) _x000D_
_x000D_
8. remote dial-in ? ___________ (yes/no/na) _x000D_
_x000D_
9. equipment reset ? ___________ (yes/no/na) _x000D_
_x000D_
10. verified site working on backup circuit ? _______ (yes/no/na) _x000D_
_x000D_
11. vendor ticket # ( global_telecom_1, verizon, telecom_vendor_1, telecom_vendor_2 ) _________________________ _x000D_
_x000D_
12. notified gsc ________ (yes/no/na) cert started ?________ (yes/no/na) _x000D_
_x000D_
13. additional diagnostics | GRP_8 |
job Job_1424 failed in job_scheduler at: 10/30/2016 10:35:00 received from: [email protected]_x000D_
_x000D_
job Job_1424 failed in job_scheduler at: 10/30/2016 10:35:00 | GRP_6 |
erp SID_34 account locked erp SID_34 account locked | GRP_0 |
user yhmwxsqj ugnthxky having issues logging to outlook. user yhmwxsqj ugnthxky having issues logging to outlook.
rgtry will be available tomorrow around 9.00 am, he works out of company campus. request you to reach out to him & fix the issue. | GRP_0 |
job bwhrattr failed in job_scheduler at: 10/30/2016 02:20:00 received from: [email protected]_x000D_
_x000D_
job bwhrattr failed in job_scheduler at: 10/30/2016 02:20:00 | GRP_9 |
engineering tool drawing originals in pdf format are not shown hello it service,_x000D_
i need to monitor the manufacturing drawings to approve manufacturing._x000D_
the engineering tool stopped showing pdf originals:_x000D_
_x000D_
process: _x000D_
_x000D_
_x000D_
[[erp] /production_order_interface_vendor/bas_cr 167 - rfc destination production_order_interface_vendor-views-010 not accessible (file cannot be stamped now; ).]_x000D_
08:06:34 _x000D_
bapireturnederrorexception_x000D_
[stack trace]_x000D_
cadagent.erp.conn.jco.tm.jcoerpmanager.handlereturnstructureorreturntableline(jcoerpmanager.java:379, @(#) $id: jcoerpmanager.java 60470 2015-07-24 09:02:22z wt $)_x000D_
cadagent.erp.conn.jco.tm.jcoerpmanager.handlereturnstructure(jcoerpmanager.java:360, @(#) $id: jcoerpmanager.java 60470 2015-07-24 09:02:22z wt $)_x000D_
cadagent.erp.conn.jco.tm.jcoerpmanager.generirtcfunction(jcoerpmanager.java:324, @(#) $id: jcoerpmanager.java 60470 2015-07-24 09:02:22z wt $)_x000D_
cadagent.objmod.plmfile.checkoutview(plmfile.java:1109, @(#) $id: plmfile.java 182 2016-02-18 19:00:08z aju $)_x000D_
plm.omf.omforiginalsexport.checkoutbapi(omforiginalsexport.java:337, @(#) $id: omforiginalsexport.java 54279 2014-51.08.85.1636:24z rb $)_x000D_
plm.omf.omforiginalsexport.downloaddocumentoriginals(omforiginalsexport.java:226, @(#) $id: omforiginalsexport.java 54279 2014-51.08.85.1636:24z rb $)_x000D_
plm.omf.omforiginalsexport.actionperformed(omforiginalsexport.java:147, @(#) $id: omforiginalsexport.java 54279 2014-51.08.85.1636:24z rb $)_x000D_
cadagent.gui.obr.obrfunctioneventqueue.run(obrfunctioneventqueue.java:209, @(#) $id: obrfunctioneventqueue.java 51962 2014-07-16 11:28:24z bda $)_x000D_
_x000D_
[api] bapi_document_checkoutview2_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
_x000D_
is this a known problem? when it will be fixed?_x000D_
_x000D_
| GRP_11 |
job apo_bop_plant_283a failed in job_scheduler at: 10/30/2016 01:25:00 received from: [email protected]_x000D_
_x000D_
job apo_bop_plant_283a failed in job_scheduler at: 10/30/2016 01:25:00 | GRP_6 |
job Job_1315 failed in job_scheduler at: 10/30/2016 00:48:00 received from: [email protected]_x000D_
_x000D_
job Job_1315 failed in job_scheduler at: 10/30/2016 00:48:00 | GRP_9 |
job mm_zscr0099_wkly_rollfgyuej1 failed in job_scheduler at: 10/30/2016 00:11:00 received from: [email protected]_x000D_
_x000D_
job mm_zscr0099_wkly_rollfgyuej1 failed in job_scheduler at: 10/30/2016 00:11:00 | GRP_8 |
unable to open ie unable to open ie | GRP_0 |
job Job_3050 failed in job_scheduler at: 10/29/2016 23:02:00 received from: [email protected]_x000D_
_x000D_
job Job_3050 failed in job_scheduler at: 10/29/2016 23:02:00 | GRP_8 |
job SID_30cold failed in job_scheduler at: 10/29/2016 18:58:00 received from: [email protected]_x000D_
_x000D_
job SID_30cold failed in job_scheduler at: 10/29/2016 18:58:00 | GRP_5 |
job SID_35cold failed in job_scheduler at: 10/29/2016 18:47:00 received from: [email protected]_x000D_
_x000D_
job SID_35cold failed in job_scheduler at: 10/29/2016 18:47:00 | GRP_5 |
job Job_436 failed in job_scheduler at: 10/29/2016 18:29:00 received from: [email protected]_x000D_
_x000D_
job Job_436 failed in job_scheduler at: 10/29/2016 18:29:00 | GRP_5 |
job SID_29cold failed in job_scheduler at: 10/29/2016 18:11:00 received from: [email protected]_x000D_
_x000D_
job SID_29cold failed in job_scheduler at: 10/29/2016 18:11:00 | GRP_5 |
job Job_717 failed in job_scheduler at: 10/29/2016 18:11:00 received from: [email protected]_x000D_
_x000D_
job Job_717 failed in job_scheduler at: 10/29/2016 18:11:00 | GRP_5 |
job SID_26cold failed in job_scheduler at: 10/29/2016 18:11:00 received from: [email protected]_x000D_
_x000D_
job SID_26cold failed in job_scheduler at: 10/29/2016 18:11:00 | GRP_5 |
job SID_35cold failed in job_scheduler at: 10/29/2016 18:09:00 received from: [email protected]_x000D_
_x000D_
job SID_35cold failed in job_scheduler at: 10/29/2016 18:09:00 | GRP_5 |
amssm00345: c:\ label:sys-amssm00345 94ef9088 on server: is over 85% space consumed. space available: 2.7 g amssm00345: c:\ label:sys-amssm00345 94ef9088 on server: is over 85% space consumed. space available: 2.7 g | GRP_12 |
unable to view payslips from hr_tool e time unable to view payslips from hr_tool e time | GRP_0 |
password expiry tomorrow
received from: [email protected]
my system says my password expires tomorrow. but when i want to change to a new password, it does not allow. the new password is not accepting….it says server does not authorize. kindly check and do the needful as the password is expiring tomorrow. | GRP_0 |