train-cleaned.csv

,Unnamed: 0,conversation_id,utterance_id,speaker,text,saliency,rich_text,Extracted text
0,0,742555640001,0,agent,"May I know your name, please?",0,"May I know name , please ?",May I know your name please
1,1,742555640001,1,customer,"Uh yes, my name is {full_name:***** ****}.",0,"Uh yes , name { full_name : * * * * * * * * * } .",Uh yes my name is fullname 
2,2,742555640001,2,agent,", {first_name:*****}. How's your day going, {first_name:*****}",0,", { first_name : * * * * * } . How 's day going , { first_name : * * * * * }", firstname Hows your day going firstname
3,3,742555640001,3,customer,It's going good. Thank you for asking.,0,It 's going good . Thank asking .,Its going good Thank you for asking
4,4,742555640001,4,agent,That's great. So how can I help you?,0,That 's great . So I help ?,Thats great So how can I help you
5,5,742555640001,5,agent,mhm.,0,mhm .,mhm
6,6,742555640001,6,customer,"Uh yes, sir. I'm a new Raven member and I was a veteran. So I got Superman, but for the 1st three months, they gave me like Superman and some other channels for free.",1,"Uh yes , sir . I 'm new Raven member I veteran . So I got Superman , 1st three months , gave like Superman channels free .",Uh yes sir Im a new Raven member and I was a veteran So I got Superman but for the 1st three months they gave me like Superman and some other channels for free
7,7,742555640001,7,agent,mhm.,0,mhm .,mhm
8,8,742555640001,8,agent,"Yes, sir.",0,"Yes , sir .",Yes sir
9,9,742555640001,9,customer,"That has to be canceled by the 23rd. It had a reminder on my my television uh so I wanted to make sure. Yeah, I wanted to go ahead and cancel that today promo all the free promo channels are. However, you say that.",1,"That canceled 23rd . It reminder television uh I wanted make sure . Yeah , I wanted go ahead cancel today promo free promo channels . However , say .",That has to be canceled by the 23rd It had a reminder on my my television uh so I wanted to make sure Yeah I wanted to go ahead and cancel that today promo all the free promo channels are However you say that
10,10,742555640001,10,customer,Okay.,0,Okay .,Okay
11,11,742555640001,11,agent,"Okay, let okay, let me just assist you with that. Um.",0,"Okay , let okay , let assist . Um .",Okay let okay let me just assist you with that Um
12,12,742555640001,12,agent,So are you referring for the Spiderman Pack.,1,So referring Spiderman Pack .,So are you referring for the Spiderman Pack
13,13,742555640001,13,agent,", Superman, Spiderman and Raven Movie Pack.",1,", Superman , Spiderman Raven Movie Pack .", Superman Spiderman and Raven Movie Pack
14,14,742555640001,14,customer,I get I'm gonna get Superman anyway because I'm a veteran.,1,I get I 'm gon na get Superman anyway I 'm veteran .,I get Im gonna get Superman anyway because Im a veteran
15,15,742555640001,15,customer,That will be free.,1,That free .,That will be free
16,16,742555640001,16,agent,Okay.,0,Okay .,Okay
17,17,742555640001,17,customer,But all the rest I need to cancel.,1,But rest I need cancel .,But all the rest I need to cancel
18,18,742555640001,18,agent,"Okay, so I'll I'll just um cancel.",1,"Okay , I 'll I 'll um cancel .",Okay so Ill Ill just um cancel
19,19,742555640001,19,agent,The three remaining and keep the Superman,1,The three remaining keep Superman,The three remaining and keep the Superman
20,20,742555640001,20,customer,"Right, the Superman cause I have that Spiderman Package or whatever to the great deal. By the way, thank you.",1,"Right , Superman cause I Spiderman Package whatever great deal . By way , thank .",Right the Superman cause I have that Spiderman Package or whatever to the great deal By the way thank you
21,21,742555640001,21,customer,And.,0,And .,And
22,22,742555640001,22,agent,"Yeah, so I am just.",0,"Yeah , I .",Yeah so I am just
23,23,742555640001,23,customer,"Yep, and they.",0,"Yep , .",Yep and they
24,24,742555640001,24,agent,"I'm just gonna keep the Spiderman, mhm.",1,"I 'm gon na keep Spiderman , mhm .",Im just gonna keep the Spiderman mhm
25,25,742555640001,25,customer,"Right to cancel all the right, you can cancel the other, and they still have my Spiderman being free, correct?",1,"Right cancel right , cancel , still Spiderman free , correct ?",Right to cancel all the right you can cancel the other and they still have my Spiderman being free correct
26,26,742555640001,26,agent,"Yes, sir.",1,"Yes , sir .",Yes sir
27,27,742555640001,27,agent,Okay.,0,Okay .,Okay
28,28,742555640001,28,customer,"Oh, that's awesome, man. I appreciate it, and do do you have my email?",1,"Oh , 's awesome , man . I appreciate , email ?",Oh thats awesome man I appreciate it and do do you have my email
29,29,742555640001,29,agent,"Okay, hold on sir. Let me just process this one. 1st.",1,"Okay , hold sir . Let process one . 1st .",Okay hold on sir Let me just process this one 1st
30,30,742555640001,30,customer,Okay.,0,Okay .,Okay
31,31,742555640001,31,agent,So I can I can see.,0,So I I see .,So I can I can see
32,32,742555640001,32,agent,"Um that, okay? Hold on.",0,"Um , okay ? Hold .",Um that okay Hold on
33,33,742555640001,33,agent,me just process it real quick.,1,process real quick .,me just process it real quick
34,34,742555640001,34,agent,And do you asking me if do you have the email.,1,And asking email .,And do you asking me if do you have the email
35,35,742555640001,35,agent,mhm.,0,mhm .,mhm
36,36,742555640001,36,customer,"Right, and the the reason I'm asking is uh Thor and I know you guys have been good. Thor kinda burned me on all this stuff, and I just wanted like a notice that said I canceled.",1,"Right , reason I 'm asking uh Thor I know guys good . Thor kinda burned stuff , I wanted like notice said I canceled .",Right and the the reason Im asking is uh Thor and I know you guys have been good Thor kinda burned me on all this stuff and I just wanted like a notice that said I canceled
37,37,742555640001,37,agent,"mhm okay, sir. Hold on.",0,"mhm okay , sir . Hold .",mhm okay sir Hold on
38,38,742555640001,38,agent,"Yes, sir. As I can see here you have your email address here.",1,"Yes , sir . As I see email address .",Yes sir As I can see here you have your email address here
39,39,742555640001,39,agent,So.,0,So .,So
40,40,742555640001,40,agent,Hold on.,0,Hold .,Hold on
41,41,742555640001,41,agent,"Okay, so I already accessed it, sir. Anything else I can help you?",1,"Okay , I already accessed , sir . Anything else I help ?",Okay so I already accessed it sir Anything else I can help you
42,42,742555640001,42,customer,Nope. Thank you very much. You've been wonderful. Have a great day.,1,Nope . Thank much . You 've wonderful . Have great day .,Nope Thank you very much Youve been wonderful Have a great day
43,43,742555640001,43,agent,"Yes, you do, sir. Bye for now. Again, thank you for choosing Raven",0,"Yes , , sir . Bye . Again , thank choosing Raven",Yes you do sir Bye for now Again thank you for choosing Raven
44,44,742555640001,44,customer,You're welcome. Thank you guys very much.,0,You 're welcome . Thank guys much .,Youre welcome Thank you guys very much
45,45,742555640001,45,agent,"Okay, bye for now.",0,"Okay , bye .",Okay bye for now
46,46,742555640001,46,customer,Alright.,0,Alright .,Alright
47,47,742555640001,47,customer,Bye bye.,0,Bye bye .,Bye bye
48,48,742555640001,48,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up
49,49,742560220001,0,agent,"Hi, thank you for choosing Raven. This is {first_name:*****}.. How can I help you today?",0,"Hi , thank choosing Raven . This { first_name : * * * * * } .. How I help today ?",Hi thank you for choosing Raven This is firstname How can I help you today
50,50,742560220001,1,customer,"Yes, hi. I had a I got a uh a call like about a week ago saying that if I call in, I can get a free three months of Superman",1,"Yes , hi . I I got uh call like week ago saying I call , I get free three months Superman",Yes hi I had a I got a uh a call like about a week ago saying that if I call in I can get a free three months of Superman
51,51,742560220001,2,customer,Superman and Thor to try it?,1,Superman Thor try ?,Superman and Thor to try it
52,52,742560220001,3,customer,"Says Superman, Thor, I think, Spiderman Batman, and it was Thor I could charge for three months.",1,"Says Superman , Thor , I think , Spiderman Batman , Thor I could charge three months .",Says Superman Thor I think Spiderman Batman and it was Thor I could charge for three months
53,53,742560220001,4,agent,"Uh free MO uh free for Superman, am I right, ma'am, okay? Let me try that one. May I have your name, please?",0,"Uh free MO uh free Superman , I right , ma'am , okay ? Let try one . May I name , please ?",Uh free MO uh free for Superman am I right maam okay Let me try that one May I have your name please
54,54,742560220001,5,customer,{first_name:*****}.,0,{ first_name : * * * * * } .,firstname
55,55,742560220001,6,customer,{last_name:*****}.,0,{ last_name : * * * * * } .,lastname
56,56,742560220001,7,agent,"Awesome. Thank you so much, sir, uh {first_name:*****}. your last name, please? Perfect, thank you so much for that. Let me check that one for you. Give me just a moment.",0,"Awesome . Thank much , sir , uh { first_name : * * * * * } . last name , please ? Perfect , thank much . Let check one . Give moment .",Awesome Thank you so much sir uh firstname your last name please Perfect thank you so much for that Let me check that one for you Give me just a moment
57,57,742560220001,8,agent,"Alright, so upon checking here into my end, {first_name:*****}., that we don't have already the HDMI.",1,"Alright , upon checking end , { first_name : * * * * * } . , n't already HDMI .",Alright so upon checking here into my end firstname that we dont have already the HDMI
58,58,742560220001,9,agent,seen here that you have uh the Superman eligible for $15 a month. Would that be fine to you.,1,seen uh Superman eligible $ 15 month . Would fine .,seen here that you have uh the Superman eligible for 15 a month Would that be fine to you
59,59,742560220001,10,customer,"No, they offered it for me to try it for three months for me being a a customer for over 10 years.",1,"No , offered try three months customer 10 years .",No they offered it for me to try it for three months for me being a a customer for over 10 years
60,60,742560220001,11,agent,three months. For how many uh free of charge. Am I right?,1,three months . For many uh free charge . Am I right ?,three months For how many uh free of charge Am I right
61,61,742560220001,12,customer,Cause I've been a customer for so many years.,1,Cause I 've customer many years .,Cause Ive been a customer for so many years
62,62,742560220001,13,agent,"Okay, okay. Let me check on the notes here.",0,"Okay , okay . Let check notes .",Okay okay Let me check on the notes here
63,63,742560220001,14,agent,me just a moment.,0,moment .,me just a moment
64,64,742560220001,15,agent,"Alright, I am trying to locate or check uh the informations the regarding with the Superman for three months, but I have seen here that we could give you the Spiderman for three months for uh no charge. Instead of it.",1,"Alright , I trying locate check uh informations regarding Superman three months , I seen could give Spiderman three months uh charge . Instead .",Alright I am trying to locate or check uh the informations the regarding with the Superman for three months but I have seen here that we could give you the Spiderman for three months for uh no charge Instead of it
65,65,742560220001,16,customer,Okay. Can I get Thor two to try Thor.,1,Okay . Can I get Thor two try Thor .,Okay Can I get Thor two to try Thor
66,66,742560220001,17,agent,"Because Superman, it was already um in a regular price, Superman, let me check. Now why and Thor is already in $7 in your.",1,"Because Superman , already um regular price , Superman , let check . Now Thor already $ 7 .",Because Superman it was already um in a regular price Superman let me check Now why and Thor is already in 7 in your
67,67,742560220001,18,customer,I don't get Thor,1,I n't get Thor,I dont get Thor
68,68,742560220001,19,agent,"System in your account, Y, and I'm sorry, um you are not have or in your account. I have seen here that we are not reconnected yet the Thor for 0.",1,"System account , Y , I 'm sorry , um not account . I seen not reconnected yet Thor 0 .",System in your account Y and Im sorry um you are not have or in your account I have seen here that we are not reconnected yet the Thor for 0
69,69,742560220001,20,customer,"And that's on Batman with that too, right? The Spiderman Thor",1,"And 's Batman , right ? The Spiderman Thor",And thats on Batman with that too right The Spiderman Thor
70,70,742560220001,21,agent,"dollars, but it will um come back or it is already in a regular price of $7 the only I could give it to you right now is the Thor I'm sorry. Yes, the Spiderman for three months for 0 uh dollar for 0 charges.",1,"dollars , um come back already regular price $ 7 I could give right Thor I 'm sorry . Yes , Spiderman three months 0 uh dollar 0 charges .",dollars but it will um come back or it is already in a regular price of 7 the only I could give it to you right now is the Thor Im sorry Yes the Spiderman for three months for 0 uh dollar for 0 charges
71,71,742560220001,22,customer,"Yes, I'd like to try both of those for three months.",1,"Yes , I 'd like try three months .",Yes Id like to try both of those for three months
72,72,742560220001,23,agent,"Al. Alright, I will give it to you the Superman and Thor for three months as as well, W, would you like to grab this opportunity. Um I'm sorry, {first_name:*****}?",1,"Al . Alright , I give Superman Thor three months well , W , would like grab opportunity . Um I 'm sorry , { first_name : * * * * * } ?",Al Alright I will give it to you the Superman and Thor for three months as as well W would you like to grab this opportunity Um Im sorry firstname
73,73,742560220001,24,customer,"Yeah, so that's the only movie channels you guys have right, that's available for free.",1,"Yeah , 's movie channels guys right , 's available free .",Yeah so thats the only movie channels you guys have right thats available for free
74,74,742560220001,25,customer,Okay.,0,Okay .,Okay
75,75,742560220001,26,agent,"Okay, yes. Alright. So only Superman Thor Am I right? Yes, that is that is correct. Okay, so let me process it for you. Give me just a moment.",1,"Okay , yes . Alright . So Superman Thor Am I right ? Yes , correct . Okay , let process . Give moment .",Okay yes Alright So only Superman Thor Am I right Yes that is that is correct Okay so let me process it for you Give me just a moment
76,76,742560220001,27,customer,Okay.,0,Okay .,Okay
77,77,742560220001,28,agent,"Uh last two weeks relaunched the Superman for $0. So right now we don't have it yet. So that much, probably that is the one that uh you check the website regarding with it. Give me just a moment, {first_name:*****}?",1,"Uh last two weeks relaunched Superman $ 0 . So right n't yet . So much , probably one uh check website regarding . Give moment , { first_name : * * * * * } ?",Uh last two weeks relaunched the Superman for 0 So right now we dont have it yet So that much probably that is the one that uh you check the website regarding with it Give me just a moment firstname
78,78,742560220001,29,agent,"Alright, {first_name:*****} I can definitely offer you also just uh the channel 30.",0,"Alright , { first_name : * * * * * } I definitely offer also uh channel 30 .",Alright firstname I can definitely offer you also just uh the channel 30
79,79,742560220001,30,customer,What is it?,0,What ?,What is it
80,80,742560220001,31,agent,"one month free of charge. This is about music channel. And you could have it, W uh for one month without any charges. Would you like to uh take advantage of it. Um channel 305.",0,"one month free charge . This music channel . And could , W uh one month without charges . Would like uh take advantage . Um channel 305 .",one month free of charge This is about music channel And you could have it W uh for one month without any charges Would you like to uh take advantage of it Um channel 305
81,81,742560220001,32,customer,"No, thank you.",0,"No , thank .",No thank you
82,82,742560220001,33,agent,"Um music channel. This is a relaxing music channel. Alright, I understand. Okay, so I'm going to send you a notification through your email regarding with your um package or premiums that you added that we added right now. And if you do have any further questions or.",1,"Um music channel . This relaxing music channel . Alright , I understand . Okay , I 'm going send notification email regarding um package premiums added added right . And questions .",Um music channel This is a relaxing music channel Alright I understand Okay so Im going to send you a notification through your email regarding with your um package or premiums that you added that we added right now And if you do have any further questions or
83,83,742560220001,34,customer,Thank.,0,Thank .,Thank
84,84,742560220001,35,customer,That's it. Thank you.,0,That 's . Thank .,Thats it Thank you
85,85,742560220001,36,agent,"Would you would like to check this kind of package or channel. Just me a visit uh your raven .com app. Okay, so that you can find everything about it. You're most welcome. Alright, will there be anything else that I can help you with, {first_name:*****}?",0,"Would would like check kind package channel . Just visit uh raven .com app . Okay , find everything . You 're welcome . Alright , anything else I help , { first_name : * * * * * } ?",Would you would like to check this kind of package or channel Just me a visit uh your raven com app Okay so that you can find everything about it Youre most welcome Alright will there be anything else that I can help you with firstname
86,86,742560220001,37,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up
87,87,742563970001,0,agent,hello. Thank you for choosing Raven. This is {first_name:*****} I see that you're calling about um changing credit card. Is that right?,0,hello . Thank choosing Raven . This { first_name : * * * * * } I see 're calling um changing credit card . Is right ?,hello Thank you for choosing Raven This is firstname I see that youre calling about um changing credit card Is that right
88,88,742563970001,1,customer,"Yes, well, I had did it at the beginning of the month because we had a compromised and I couldn't in our.",1,"Yes , well , I beginning month compromised I could n't .",Yes well I had did it at the beginning of the month because we had a compromised and I couldnt in our
89,89,742563970001,2,customer,"Uh credit card. And when I got my number. I went online and changed it. So that Raven could take out our you know payment every month, but I just got a notification that says Raven account is past due and I was just trying to see what was going on.",1,"Uh credit card . And I got number . I went online changed . So Raven could take know payment every month , I got notification says Raven account past due I trying see going .",Uh credit card And when I got my number I went online and changed it So that Raven could take out our you know payment every month but I just got a notification that says Raven account is past due and I was just trying to see what was going on
90,90,742563970001,3,agent,"Oh, I see.",0,"Oh , I see .",Oh I see
91,91,742563970001,4,agent,Yeah.,0,Yeah .,Yeah
92,92,742563970001,5,agent,"Do you have a past due, if you're on on autopay.",1,"Do past due , 're autopay .",Do you have a past due if youre on on autopay
93,93,742563970001,6,customer,"Right, and I had CO?",0,"Right , I CO ?",Right and I had CO
94,94,742563970001,7,agent,"Yeah, that's kind of ridiculous.",0,"Yeah , 's kind ridiculous .",Yeah thats kind of ridiculous
95,95,742563970001,8,agent,mhm. Let me just further check here what is happening.,1,mhm . Let check happening .,mhm Let me just further check here what is happening
96,96,742563970001,9,customer,"Okay, thank you.",0,"Okay , thank .",Okay thank you
97,97,742563970001,10,agent,"And we do apologize for the inconvenience. Maybe there is something um you know glitch in our system, something about that.",1,"And apologize inconvenience . Maybe something um know glitch system , something .",And we do apologize for the inconvenience Maybe there is something um you know glitch in our system something about that
98,98,742563970001,11,customer,Okay.,0,Okay .,Okay
99,99,742563970001,12,agent,"mhm. Again, we do apologize. We we do apologize for the inconvenience.",1,"mhm . Again , apologize . We apologize inconvenience .",mhm Again we do apologize We we do apologize for the inconvenience
100,100,742563970001,13,customer,Okay.,0,Okay .,Okay
101,101,742563970001,14,agent,"Mm {voice.creditcard.digitsTranscribed:###} moment. Um let me just look. What are the possible options that I have could offer here to you, okay? Please stay on the line, please stay on the line for me for me?",1,"Mm { voice.creditcard.digitsTranscribed : # # # } moment . Um let look . What possible options I could offer , okay ? Please stay line , please stay line ?",Mm voicecreditcarddigitsTranscribed moment Um let me just look What are the possible options that I have could offer here to you okay Please stay on the line please stay on the line for me for me
102,102,742563970001,15,customer,Alright.,0,Alright .,Alright
103,103,742563970001,16,customer,I.,0,I .,I
104,104,742563970001,17,customer,"Normal, hold.",0,"Normal , hold .",Normal hold
105,105,742563970001,18,customer,"Yes, ma'am.",0,"Yes , ma'am .",Yes maam
106,106,742563970001,19,agent,"Hi, thank you for patiently waiting. So um upon checking here, I think there is an um system error with regarding with our um with our autopay. So um have you contacted your.",1,"Hi , thank patiently waiting . So um upon checking , I think um system error regarding um autopay . So um contacted .",Hi thank you for patiently waiting So um upon checking here I think there is an um system error with regarding with our um with our autopay So um have you contacted your
107,107,742563970001,20,agent,Um your bank with this {voice.creditcard.digitsTranscribed:###} because as per checking here on. Let me just check here on June {voice.creditcard.digitsTranscribed:###} um your last credit card wasn't able to um.,1,Um bank { voice.creditcard.digitsTranscribed : # # # } per checking . Let check June { voice.creditcard.digitsTranscribed : # # # } um last credit card n't able um .,Um your bank with this voicecreditcarddigitsTranscribed because as per checking here on Let me just check here on June voicecreditcarddigitsTranscribed um your last credit card wasnt able to um
108,108,742563970001,21,customer,"mhm yes, um I had like.",0,"mhm yes , um I like .",mhm yes um I had like
109,109,742563970001,22,agent,"to respond with the payment. So it's um failed due to card decline your response, and then you a mhm. Go on.",1,"respond payment . So 's um failed due card decline response , mhm . Go .",to respond with the payment So its um failed due to card decline your response and then you a mhm Go on
110,110,742563970001,23,customer,"Yeah, the card that y'all had on file. Previously ended in, but I had it was compromised, so I had to get a new credit card.",1,"Yeah , card y'all file . Previously ended , I compromised , I get new credit card .",Yeah the card that yall had on file Previously ended in but I had it was compromised so I had to get a new credit card
111,111,742563970001,24,customer,I went online and you know got put in a new credit card number and um.,1,I went online know got put new credit card number um .,I went online and you know got put in a new credit card number and um
112,112,742563970001,25,customer,"I just I mean, I have my credit card here. If if there's any way that you could put that in for the autopay for me.",1,"I I mean , I credit card . If 's way could put autopay .",I just I mean I have my credit card here If if theres any way that you could put that in for the autopay for me
113,113,742563970001,26,agent,"Um actually, we can do it manually, but um I'm afraid I cannot um process this {voice.creditcard.digitsTranscribed:### ###} you since um I don't want to like um have some system error like um double charges you know that, so I think uh it's.",1,"Um actually , manually , um I 'm afraid I not um process { voice.creditcard.digitsTranscribed : # # # # # # } since um I n't want like um system error like um double charges know , I think uh 's .",Um actually we can do it manually but um Im afraid I cannot um process this voicecreditcarddigitsTranscribed  you since um I dont want to like um have some system error like um double charges you know that so I think uh its
114,114,742563970001,27,customer,"Yeah, mhm.",0,"Yeah , mhm .",Yeah mhm
115,115,742563970001,28,agent,It's best for you to wait for this {voice.creditcard.digitsTranscribed:###} since you just recently updated your credit card.,1,It 's best wait { voice.creditcard.digitsTranscribed : # # # } since recently updated credit card .,Its best for you to wait for this voicecreditcarddigitsTranscribed since you just recently updated your credit card
116,116,742563970001,29,customer,"Okay, so it will take it out, eventually.",1,"Okay , take , eventually .",Okay so it will take it out eventually
117,117,742563970001,30,customer,"Okay, alright.",0,"Okay , alright .",Okay alright
118,118,742563970001,31,agent,"Yeah, yeah, the actually the system will try to collect the payment for this {voice.creditcard.digitsTranscribed:###}, automatically, so um I just want to set your proper expectation that you still have a {voice.creditcard.digitsTranscribed:#####} days remaining for the um soft disconnect.",1,"Yeah , yeah , actually system try collect payment { voice.creditcard.digitsTranscribed : # # # } , automatically , um I want set proper expectation still { voice.creditcard.digitsTranscribed : # # # # # } days remaining um soft disconnect .",Yeah yeah the actually the system will try to collect the payment for this voicecreditcarddigitsTranscribed automatically so um I just want to set your proper expectation that you still have a voicecreditcarddigitsTranscribed days remaining for the um soft disconnect
119,119,742563970001,32,customer,Okay.,0,Okay .,Okay
120,120,742563970001,33,customer,"But it should be taken out by then, though.",1,"But taken , though .",But it should be taken out by then though
121,121,742563970001,34,agent,"You know, mhm. So yeah, exactly.",0,"You know , mhm . So yeah , exactly .",You know mhm So yeah exactly
122,122,742563970001,35,customer,Okay.,0,Okay .,Okay
123,123,742563970001,36,agent,"So um is there anything else, where um where regarding with this {voice.creditcard.digitsTranscribed:###}, is there anything else beside this {voice.creditcard.digitsTranscribed:###}.",0,"So um anything else , um regarding { voice.creditcard.digitsTranscribed : # # # } , anything else beside { voice.creditcard.digitsTranscribed : # # # } .",So um is there anything else where um where regarding with this voicecreditcarddigitsTranscribed is there anything else beside this voicecreditcarddigitsTranscribed
124,124,742563970001,37,customer,"No, ma'am, or y'all we y'all send me a confirmation of the payment.",1,"No , ma'am , y'all y'all send confirmation payment .",No maam or yall we yall send me a confirmation of the payment
125,125,742563970001,38,agent,"I'm sorry, come again?",0,"I 'm sorry , come ?",Im sorry come again
126,126,742563970001,39,customer,Will y'all send a confirmation of the payment when it does come off the credit card.,1,Will y'all send confirmation payment come credit card .,Will yall send a confirmation of the payment when it does come off the credit card
127,127,742563970001,40,agent,"Yes, exactly.",1,"Yes , exactly .",Yes exactly
128,128,742563970001,41,customer,Okay.,0,Okay .,Okay
129,129,742563970001,42,agent,Once the system. Once the system will um C.,1,Once system . Once system um C .,Once the system Once the system will um C
130,130,742563970001,43,agent,"Um credited the balance of this um bill, it will be automatically sent a message to you.",1,"Um credited balance um bill , automatically sent message .",Um credited the balance of this um bill it will be automatically sent a message to you
131,131,742563970001,44,customer,"Okay, that sounds good. Well, I appreciate your time.",1,"Okay , sounds good . Well , I appreciate time .",Okay that sounds good Well I appreciate your time
132,132,742563970001,45,customer,"Yeah, I understand.",0,"Yeah , I understand .",Yeah I understand
133,133,742563970001,46,agent,"mhm yeah. And again, on behalf of our company. We do apologize for the system error, this is something we cannot control sometimes since you know, mhm. And um also, if you want to change anything on your programming, you can.",0,"mhm yeah . And , behalf company . We apologize system error , something not control sometimes since know , mhm . And um also , want change anything programming , .",mhm yeah And again on behalf of our company We do apologize for the system error this is something we cannot control sometimes since you know mhm And um also if you want to change anything on your programming you can
134,134,742563970001,47,customer,Okay.,0,Okay .,Okay
135,135,742563970001,48,agent,"actually go to raven .com slash my programming, okay? And upon checking here, I see that you are eligible for our promotion which is the gallery channel {voice.creditcard.digitsTranscribed:### ###} month free. And uh Hulk {voice.creditcard.digitsTranscribed:### ###} month free, you should give it a try.",0,"actually go raven .com slash programming , okay ? And upon checking , I see eligible promotion gallery channel { voice.creditcard.digitsTranscribed : # # # # # # } month free . And uh Hulk { voice.creditcard.digitsTranscribed : # # # # # # } month free , give try .",actually go to raven com slash my programming okay And upon checking here I see that you are eligible for our promotion which is the gallery channel voicecreditcarddigitsTranscribed  month free And uh Hulk voicecreditcarddigitsTranscribed  month free you should give it a try
136,136,742563970001,49,customer,"Okay, no. Thank you. I'm good right now. But I appreciate it.",0,"Okay , . Thank . I 'm good right . But I appreciate .",Okay no Thank you Im good right now But I appreciate it
137,137,742563970001,50,agent,No worries. And um is there anything else I can help you with besides with this concern.,0,No worries . And um anything else I help besides concern .,No worries And um is there anything else I can help you with besides with this concern
138,138,742563970001,51,customer,That is it.,0,That .,That is it
139,139,742563970001,52,customer,Bye bye.,0,Bye bye .,Bye bye
140,140,742563970001,53,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up
141,141,742564160001,0,agent,"Hi, welcome to Raven. This is {first_name:*****} speaking. Can I have your name?",0,"Hi , welcome Raven . This { first_name : * * * * * } speaking . Can I name ?",Hi welcome to Raven This is firstname speaking Can I have your name
142,142,742564160001,1,customer,"Yes, my name is {first_name:*****}",0,"Yes , name { first_name : * * * * * }",Yes my name is firstname
143,143,742564160001,2,customer,"Uh yes, I need to unlock a phone.",1,"Uh yes , I need unlock phone .",Uh yes I need to unlock a phone
144,144,742564160001,3,agent,"Hello, good evening, {first_name:*****}, and how can I help you?",0,"Hello , good evening , { first_name : * * * * * } , I help ?",Hello good evening firstname and how can I help you
145,145,742564160001,4,agent,"mhm okay. So uh where did you buy, where did you bought the phone.",1,"mhm okay . So uh buy , bought phone .",mhm okay So uh where did you buy where did you bought the phone
146,146,742564160001,5,customer,I bought it on the Raven wireless setup.,1,I bought Raven wireless setup .,I bought it on the Raven wireless setup
147,147,742564160001,6,agent,"Oh, okay, so it is unlocked with Raven are you trying to port out your accou your number?",1,"Oh , okay , unlocked Raven trying port accou number ?",Oh okay so it is unlocked with Raven are you trying to port out your accou your number
148,148,742564160001,7,customer,"Um S, no, what it is is I bought a phone, and then I'd.",1,"Um S , , I bought phone , I 'd .",Um S no what it is is I bought a phone and then Id
149,149,742564160001,8,customer,"tried to add a line, but then the person that was helping me with it said I had to replace a line, and I didn't want that. Um but it was already partway through the activation process, and now the phone's locked.",1,"tried add line , person helping said I replace line , I n't want . Um already partway activation process , phone 's locked .",tried to add a line but then the person that was helping me with it said I had to replace a line and I didnt want that Um but it was already partway through the activation process and now the phones locked
150,150,742564160001,9,customer,"Yes, um, J.",0,"Yes , um , J .",Yes um J
151,151,742564160001,10,agent,"Oh, alright? Okay, I see. Can I have the email address?",0,"Oh , alright ? Okay , I see . Can I email address ?",Oh alright Okay I see Can I have the email address
152,152,742564160001,11,customer,{email:*****}.,0,{ email : * * * * * } .,email
153,153,742564160001,12,customer,{email:*****}.,0,{ email : * * * * * } .,email
154,154,742564160001,13,agent,{email:*****}.,0,{ email : * * * * * } .,email
155,155,742564160001,14,customer,{email:*****}.,0,{ email : * * * * * } .,email
156,156,742564160001,15,agent,{email:*****}.,0,{ email : * * * * * } .,email
157,157,742564160001,16,customer,"Yes, ma'am.",0,"Yes , ma'am .",Yes maam
158,158,742564160001,17,agent,"Mm okay, just a moment.",0,"Mm okay , moment .",Mm okay just a moment
159,159,742564160001,18,customer,Okay.,0,Okay .,Okay
160,160,742564160001,19,customer,So this isn't the phone that is currently on there. It's the new one. I tried to purchase so I still want that line on that account to remain fine with the with the motor home phone on it.,1,So n't phone currently . It 's new one . I tried purchase I still want line account remain fine motor home phone .,So this isnt the phone that is currently on there Its the new one I tried to purchase so I still want that line on that account to remain fine with the with the motor home phone on it
161,161,742564160001,20,agent,"Mm okay, so so can I have the phone number?",1,"Mm okay , I phone number ?",Mm okay so so can I have the phone number
162,162,742564160001,21,customer,Like telephone number?,1,Like telephone number ?,Like telephone number
163,163,742564160001,22,agent,"Yes, the phone number that is associated with this account that we are trying to activate.",1,"Yes , phone number associated account trying activate .",Yes the phone number that is associated with this account that we are trying to activate
164,164,742564160001,23,customer,Um.,0,Um .,Um
165,165,742564160001,24,customer,I'm sorry. I thought this was gonna.,0,I 'm sorry . I thought gon na .,Im sorry I thought this was gonna
166,166,742564160001,25,agent,"uhhuh. No worries for that. Um okay, so uh which phone number you want to activate with a new device.",1,"uhhuh . No worries . Um okay , uh phone number want activate new device .",uhhuh No worries for that Um okay so uh which phone number you want to activate with a new device
167,167,742564160001,26,customer,So I didn't have a phone number?,1,So I n't phone number ?,So I didnt have a phone number
168,168,742564160001,27,agent,"Oh, okay, you didn't have a phone number yet. So uh did you receive a SIM card?",1,"Oh , okay , n't phone number yet . So uh receive SIM card ?",Oh okay you didnt have a phone number yet So uh did you receive a SIM card
169,169,742564160001,28,customer,"Yeah, I did.",1,"Yeah , I .",Yeah I did
170,170,742564160001,29,agent,"Alright, okay? So uh do you want to have a new number with that, SIM card?",1,"Alright , okay ? So uh want new number , SIM card ?",Alright okay So uh do you want to have a new number with that SIM card
171,171,742564160001,30,customer,What I was trying to do now I have a SIM card through telling and they're telling me that the device is locked because of.,1,What I trying I SIM card telling 're telling device locked .,What I was trying to do now I have a SIM card through telling and theyre telling me that the device is locked because of
172,172,742564160001,31,customer,That part way through the activation process.,1,That part way activation process .,That part way through the activation process
173,173,742564160001,32,agent,"Oh, mhm okay, we are going to uh try and activating that {voice.creditcard.digitsTranscribed:###} again? So please stay on the line with me, okay?",1,"Oh , mhm okay , going uh try activating { voice.creditcard.digitsTranscribed : # # # } ? So please stay line , okay ?",Oh mhm okay we are going to uh try and activating that voicecreditcarddigitsTranscribed again So please stay on the line with me okay
174,174,742564160001,33,agent,Mm.,0,Mm .,Mm
175,175,742564160001,34,customer,"Right, but by activating it, like does that mean I have to go through Raven",1,"Right , activating , like mean I go Raven",Right but by activating it like does that mean I have to go through Raven
176,176,742564160001,35,agent,Um.,0,Um .,Um
177,177,742564160001,36,agent,"Okay, so that same C, where did you get the same card?",1,"Okay , C , get card ?",Okay so that same C where did you get the same card
178,178,742564160001,37,customer,"So I ordered the phone online and you guys sent me the phone. Plus, the SIM card?",1,"So I ordered phone online guys sent phone . Plus , SIM card ?",So I ordered the phone online and you guys sent me the phone Plus the SIM card
179,179,742564160001,38,agent,mhm okay. So that's the SIM card from our Raven,1,mhm okay . So 's SIM card Raven,mhm okay So thats the SIM card from our Raven
180,180,742564160001,39,agent,Oh.,0,Oh .,Oh
181,181,742564160001,40,customer,"Right, so then when I then it had problems then I called Raven",1,"Right , I problems I called Raven",Right so then when I then it had problems then I called Raven
182,182,742564160001,41,agent,mhm.,0,mhm .,mhm
183,183,742564160001,42,customer,"The gentleman that was helping me was telling me I only could replace the phone line, not at it. Not phone, and then I told them that's not what I wanted to do so, then.",1,"The gentleman helping telling I could replace phone line , not . Not phone , I told 's not I wanted , .",The gentleman that was helping me was telling me I only could replace the phone line not at it Not phone and then I told them thats not what I wanted to do so then
184,184,742564160001,43,customer,I ordered a SIM card through the the um phone company tello? And then when I tried to activate that it's telling me that the phone is locked.,1,I ordered SIM card um phone company tello ? And I tried activate 's telling phone locked .,I ordered a SIM card through the the um phone company tello And then when I tried to activate that its telling me that the phone is locked
185,185,742564160001,44,agent,"Oh, yeah, so when did you bought the phone from your Raven",1,"Oh , yeah , bought phone Raven",Oh yeah so when did you bought the phone from your Raven
186,186,742564160001,45,customer,Um like I'd say within {voice.creditcard.digitsTranscribed:###} weeks ago.,1,Um like I 'd say within { voice.creditcard.digitsTranscribed : # # # } weeks ago .,Um like Id say within voicecreditcarddigitsTranscribed weeks ago
187,187,742564160001,46,agent,"Okay, let uh let me just go ahead and look for an available options with that, okay? So please stay on the line. Thank you.",1,"Okay , let uh let go ahead look available options , okay ? So please stay line . Thank .",Okay let uh let me just go ahead and look for an available options with that okay So please stay on the line Thank you
188,188,742564160001,47,customer,"Alright, thank you.",0,"Alright , thank .",Alright thank you
189,189,742564160001,48,customer,Yes.,0,Yes .,Yes
190,190,742564160001,49,agent,"Hello? Sir? Hello, {first_name:*****}, okay? So alright? Okay, so here's what we are going to do for you to use again your phone, okay? Because usually, it takes a year uh for you to use that device to another provider. Um so I'm going to send you another SIM card?",1,"Hello ? Sir ? Hello , { first_name : * * * * * } , okay ? So alright ? Okay , 's going use phone , okay ? Because usually , takes year uh use device another provider . Um I 'm going send another SIM card ?",Hello Sir Hello firstname okay So alright Okay so heres what we are going to do for you to use again your phone okay Because usually it takes a year uh for you to use that device to another provider Um so Im going to send you another SIM card
191,191,742564160001,50,agent,And that is the only that is the thing where that you are going to activate with the device. Okay.,1,And thing going activate device . Okay .,And that is the only that is the thing where that you are going to activate with the device Okay
192,192,742564160001,51,customer,No.,0,No .,No
193,193,742564160001,52,customer,I don't want this.,0,I n't want .,I dont want this
194,194,742564160001,53,agent,Um I'm so sorry for this {voice.creditcard.digitsTranscribed:###} because you cannot use a different.,1,Um I 'm sorry { voice.creditcard.digitsTranscribed : # # # } not use different .,Um Im so sorry for this voicecreditcarddigitsTranscribed because you cannot use a different
195,195,742564160001,54,customer,I never even.,0,I never even .,I never even
196,196,742564160001,55,agent,"Okay, because you bought the phone from your Raven right?",1,"Okay , bought phone Raven right ?",Okay because you bought the phone from your Raven right
197,197,742564160001,56,customer,"Yes, ma'am.",0,"Yes , ma'am .",Yes maam
198,198,742564160001,57,agent,"Oh, yes. Okay, so it was just for uh like {voice.creditcard.digitsTranscribed:###} weeks ago.",1,"Oh , yes . Okay , uh like { voice.creditcard.digitsTranscribed : # # # } weeks ago .",Oh yes Okay so it was just for uh like voicecreditcarddigitsTranscribed weeks ago
199,199,742564160001,58,agent,"So it in that case, the only SIM card that you can use is from Raven. Also, if you're going to insert a different SIM card?",1,"So case , SIM card use Raven . Also , 're going insert different SIM card ?",So it in that case the only SIM card that you can use is from Raven Also if youre going to insert a different SIM card
200,200,742564160001,59,agent,You are going to experience the same thing you experienced today?,1,You going experience thing experienced today ?,You are going to experience the same thing you experienced today
201,201,742564160001,60,agent,It will show you that the phone is locked.,1,It show phone locked .,It will show you that the phone is locked
202,202,742564160001,61,customer,"Right, so.",0,"Right , .",Right so
203,203,742564160001,62,agent,Okay. Okay.,0,Okay . Okay .,Okay Okay
204,204,742564160001,63,customer,What?,0,What ?,What
205,205,742564160001,64,customer,last phone call. I had were the gentleman told me I couldn't even set up a new phone number.,1,last phone call . I gentleman told I could n't even set new phone number .,last phone call I had were the gentleman told me I couldnt even set up a new phone number
206,206,742564160001,65,agent,"Uh okay, sir. We C, you can set up a new phone number using the SIM card from raven uh from Raven",1,"Uh okay , sir . We C , set new phone number using SIM card raven uh Raven",Uh okay sir We C you can set up a new phone number using the SIM card from raven uh from Raven
207,207,742564160001,66,customer,Okay.,0,Okay .,Okay
208,208,742564160001,67,agent,"We can set you, we can give you a different phone number, but the same card must from Raven",1,"We set , give different phone number , card must Raven",We can set you we can give you a different phone number but the same card must from Raven
209,209,742564160001,68,customer,"Right, so.",0,"Right , .",Right so
210,210,742564160001,69,agent,"Okay, so I am going to um order another SIM card for you, and please wait. This for this to arrive and then call us back and we are going to assist you in activating that same card with a new phone number.",1,"Okay , I going um order another SIM card , please wait . This arrive call us back going assist activating card new phone number .",Okay so I am going to um order another SIM card for you and please wait This for this to arrive and then call us back and we are going to assist you in activating that same card with a new phone number
211,211,742564160001,70,customer,So you guys sent me. {voice.creditcard.digitsTranscribed:###} SIM cards with {voice.creditcard.digitsTranscribed:###} of them not work or does it have to be a brand new {voice.creditcard.digitsTranscribed:###}.,1,So guys sent . { voice.creditcard.digitsTranscribed : # # # } SIM cards { voice.creditcard.digitsTranscribed : # # # } not work brand new { voice.creditcard.digitsTranscribed : # # # } .,So you guys sent me voicecreditcarddigitsTranscribed SIM cards with voicecreditcarddigitsTranscribed of them not work or does it have to be a brand new voicecreditcarddigitsTranscribed
212,212,742564160001,71,customer,Like it keeps.,0,Like keeps .,Like it keeps
213,213,742564160001,72,agent,"Okay, so how many SIM how manys did you receive?",1,"Okay , many SIM manys receive ?",Okay so how many SIM how manys did you receive
214,214,742564160001,73,customer,{voice.creditcard.digitsTranscribed:###} of them came in the box. {voice.creditcard.digitsTranscribed:###} brand.,1,{ voice.creditcard.digitsTranscribed : # # # } came box . { voice.creditcard.digitsTranscribed : # # # } brand .,voicecreditcarddigitsTranscribed of them came in the box voicecreditcarddigitsTranscribed brand
215,215,742564160001,74,customer,Right.,0,Right .,Right
216,216,742564160001,75,agent,"Okay. {voice.creditcard.digitsTranscribed:###} so uh did you already use the first {voice.creditcard.digitsTranscribed:###}, okay. The {voice.creditcard.digitsTranscribed:#}nd {voice.creditcard.digitsTranscribed:###} is uh still intact?",1,"Okay . { voice.creditcard.digitsTranscribed : # # # } uh already use first { voice.creditcard.digitsTranscribed : # # # } , okay . The { voice.creditcard.digitsTranscribed : # } nd { voice.creditcard.digitsTranscribed : # # # } uh still intact ?",Okay voicecreditcarddigitsTranscribed so uh did you already use the first voicecreditcarddigitsTranscribed okay The voicecreditcarddigitsTranscribednd voicecreditcarddigitsTranscribed is uh still intact
217,217,742564160001,76,customer,"Yeah, it hasn't even been opened.",1,"Yeah , n't even opened .",Yeah it hasnt even been opened
218,218,742564160001,77,agent,"Okay, so we are going to uh try activating the {voice.creditcard.digitsTranscribed:###}. The other SIM card? Okay.",1,"Okay , going uh try activating { voice.creditcard.digitsTranscribed : # # # } . The SIM card ? Okay .",Okay so we are going to uh try activating the voicecreditcarddigitsTranscribed The other SIM card Okay
219,219,742564160001,78,customer,"Right, you want me to click grab.",1,"Right , want click grab .",Right you want me to click grab
220,220,742564160001,79,agent,"Uh okay. Yes, please. So can you insert the new SIM card on your device. So are you calling in from the device that we are going to activate.",1,"Uh okay . Yes , please . So insert new SIM card device . So calling device going activate .",Uh okay Yes please So can you insert the new SIM card on your device So are you calling in from the device that we are going to activate
221,221,742564160001,80,agent,"Okay, perfect.",0,"Okay , perfect .",Okay perfect
222,222,742564160001,81,customer,"No, I'm on a different phone. So we everything's on the other phone?",1,"No , I 'm different phone . So everything 's phone ?",No Im on a different phone So we everythings on the other phone
223,223,742564160001,82,agent,"Okay. Okay, that's perfect. So can you insert the new SIM card on your device?",1,"Okay . Okay , 's perfect . So insert new SIM card device ?",Okay Okay thats perfect So can you insert the new SIM card on your device
224,224,742564160001,83,customer,"Yeah, I'm grabbing it right now.",1,"Yeah , I 'm grabbing right .",Yeah Im grabbing it right now
225,225,742564160001,84,agent,Okay. Just take your time.,0,Okay . Just take time .,Okay Just take your time
226,226,742564160001,85,customer,Thank you.,0,Thank .,Thank you
227,227,742564160001,86,customer,"Okay, I'm opening the cash.",1,"Okay , I 'm opening cash .",Okay Im opening the cash
228,228,742564160001,87,customer,Alright.,0,Alright .,Alright
229,229,742564160001,88,customer,"Okay, do I just need to turn the phone on once I got the card in there.",1,"Okay , I need turn phone I got card .",Okay do I just need to turn the phone on once I got the card in there
230,230,742564160001,89,customer,"Hello, ma'am?",0,"Hello , ma'am ?",Hello maam
231,231,742564160001,90,agent,"Hello, I'm just currently opening my tools, okay?",1,"Hello , I 'm currently opening tools , okay ?",Hello Im just currently opening my tools okay
232,232,742564160001,91,customer,"Yep. Do I turn the phone on, though, after I've um put the Raven.",1,"Yep . Do I turn phone , though , I 've um put Raven .",Yep Do I turn the phone on though after Ive um put the Raven
233,233,742564160001,92,customer,Okay.,0,Okay .,Okay
234,234,742564160001,93,agent,"Uh uh yes, please turn on the phone.",1,"Uh uh yes , please turn phone .",Uh uh yes please turn on the phone
235,235,742564160001,94,customer,"Alright. Do I need to download the Raven app on this, or?",1,"Alright . Do I need download Raven app , ?",Alright Do I need to download the Raven app on this or
236,236,742564160001,95,agent,"Okay, hold on.",0,"Okay , hold .",Okay hold on
237,237,742564160001,96,agent,"Okay, hold on, {first_name:*****}, okay?",0,"Okay , hold , { first_name : * * * * * } , okay ?",Okay hold on firstname okay
238,238,742564160001,97,customer,Sure.,0,Sure .,Sure
239,239,742564160001,98,customer,I.,0,I .,I
240,240,742564160001,99,customer,Freaking story.,0,Freaking story .,Freaking story
241,241,742564160001,100,customer,"Apparently, you can't unlock the phone. Unless you use the for two years, but this. Are you saying they can give you.",1,"Apparently , ca n't unlock phone . Unless use two years , . Are saying give .",Apparently you cant unlock the phone Unless you use the for two years but this Are you saying they can give you
242,242,742564160001,101,agent,"Okay, hello?",0,"Okay , hello ?",Okay hello
243,243,742564160001,102,customer,"last guy Yes, ma'am.",0,"last guy Yes , ma'am .",last guy Yes maam
244,244,742564160001,103,agent,"Okay, so upon checking here, um we cannot ch give you a new phone number because this number came from uh the Raven. Also, it's uh you. It's you came from for uh from one of our legacy plans.",1,"Okay , upon checking , um not ch give new phone number number came uh Raven . Also , 's uh . It 's came uh one legacy plans .",Okay so upon checking here um we cannot ch give you a new phone number because this number came from uh the Raven Also its uh you Its you came from for uh from one of our legacy plans
245,245,742564160001,104,agent,Uh why do you want to change this number.,1,Uh want change number .,Uh why do you want to change this number
246,246,742564160001,105,customer,"What's W. So I went, so can you unlock the phone, then for me?",1,"What 's W. So I went , unlock phone , ?",Whats W So I went so can you unlock the phone then for me
247,247,742564160001,106,agent,"Oh, no, unfortunately, I cannot unlock the phone, sir, because uh it sh uh it's usually takes a year.",1,"Oh , , unfortunately , I not unlock phone , sir , uh sh uh 's usually takes year .",Oh no unfortunately I cannot unlock the phone sir because uh it sh uh its usually takes a year
248,248,742564160001,107,customer,"Right, but if I purchased a new phone.",1,"Right , I purchased new phone .",Right but if I purchased a new phone
249,249,742564160001,108,customer,Why can't I get a new number. I went to add a line.,1,Why ca n't I get new number . I went add line .,Why cant I get a new number I went to add a line
250,250,742564160001,109,agent,"Okay, so um when you bought the new phone. Um is there an option for you to keep your number or to choose a new number from us, because it should uh if there is an option you should choose to um you should choose to have an.",1,"Okay , um bought new phone . Um option keep number choose new number us , uh option choose um choose .",Okay so um when you bought the new phone Um is there an option for you to keep your number or to choose a new number from us because it should uh if there is an option you should choose to um you should choose to have an
251,251,742564160001,110,agent,A number when Y.,1,A number Y .,A number when Y
252,252,742564160001,111,customer,That's what shows.,0,That 's shows .,Thats what shows
253,253,742564160001,112,agent,"Okay, uh but on the day you purchased the phone. It was not discussed to you.",1,"Okay , uh day purchased phone . It not discussed .",Okay uh but on the day you purchased the phone It was not discussed to you
254,254,742564160001,113,customer,"No, I I went on the website went to add a line, said I wanted a new number, an additional new number.",1,"No , I I went website went add line , said I wanted new number , additional new number .",No I I went on the website went to add a line said I wanted a new number an additional new number
255,255,742564160001,114,customer,It let me order the phone. It let me pick my plan. It came.,1,It let order phone . It let pick plan . It came .,It let me order the phone It let me pick my plan It came
256,256,742564160001,115,agent,Mm.,0,Mm .,Mm
257,257,742564160001,116,customer,And so now I have this phone that either. I have to take this old number and take my daughter's phone away from their.,1,And I phone either . I take old number take daughter 's phone away .,And so now I have this phone that either I have to take this old number and take my daughters phone away from their
258,258,742564160001,117,customer,Or I have a phone that I can't use. Cause you guys won't unlock it.,1,Or I phone I ca n't use . Cause guys wo n't unlock .,Or I have a phone that I cant use Cause you guys wont unlock it
259,259,742564160001,118,agent,"Yes, it is locked because you inserted a SIM card from other carrier.",1,"Yes , locked inserted SIM card carrier .",Yes it is locked because you inserted a SIM card from other carrier
260,260,742564160001,119,agent,"Okay, so you can you try.",0,"Okay , try .",Okay so you can you try
261,261,742564160001,120,customer,"Right, so what what what do I do here? What do I return all of this and get a full refund, then.",1,"Right , I ? What I return get full refund , .",Right so what what what do I do here What do I return all of this and get a full refund then
262,262,742564160001,121,agent,"Okay, so you are you are going to return the phone.",1,"Okay , going return phone .",Okay so you are you are going to return the phone
263,263,742564160001,122,customer,"Well, if I can't get a number. No.",1,"Well , I ca n't get number . No .",Well if I cant get a number No
264,264,742564160001,123,agent,"Um unfortunately, we can't give you a new number because it's also from Raven uh from Bunny. I'm sorry.",1,"Um unfortunately , ca n't give new number 's also Raven uh Bunny . I 'm sorry .",Um unfortunately we cant give you a new number because its also from Raven uh from Bunny Im sorry
265,265,742564160001,124,customer,So I ordered from Bunny and you can't give me a number because it's from your Raven,1,So I ordered Bunny ca n't give number 's Raven,So I ordered from Bunny and you cant give me a number because its from your Raven
266,266,742564160001,125,agent,"Yes, this I yes, uh because the number is already um saved with?",1,"Yes , I yes , uh number already um saved ?",Yes this I yes uh because the number is already um saved with
267,267,742564160001,126,agent,Under your account.,1,Under account .,Under your account
268,268,742564160001,127,customer,So you can't take this sooner. I can't open a completely new account with a different.,1,So ca n't take sooner . I ca n't open completely new account different .,So you cant take this sooner I cant open a completely new account with a different
269,269,742564160001,128,agent,"Okay, can you, sir, can you insert back. Um.",1,"Okay , , sir , insert back . Um .",Okay can you sir can you insert back Um
270,270,742564160001,129,agent,A Raven SIM card?,1,A Raven SIM card ?,A Raven SIM card
271,271,742564160001,130,customer,Did.,1,Did .,Did
272,272,742564160001,131,agent,"Okay, so. Okay, the phone number here that I have on our system that uh could be saved under your name is {voice.creditcard.digitsTranscribed:##########}.",1,"Okay , . Okay , phone number I system uh could saved name { voice.creditcard.digitsTranscribed : # # # # # # # # # # } .",Okay so Okay the phone number here that I have on our system that uh could be saved under your name is voicecreditcarddigitsTranscribed
273,273,742564160001,132,customer,Which is my daughter's phone number on my other account?,1,Which daughter 's phone number account ?,Which is my daughters phone number on my other account
274,274,742564160001,133,agent,"Okay, so this is okay, this is the phone number that can be saved.",1,"Okay , okay , phone number saved .",Okay so this is okay this is the phone number that can be saved
275,275,742564160001,134,agent,With that phone.,1,With phone .,With that phone
276,276,742564160001,135,agent,"Okay, hold on.",0,"Okay , hold .",Okay hold on
277,277,742564160001,136,customer,"Okay, how do I return all of this for a full refund, please?",1,"Okay , I return full refund , please ?",Okay how do I return all of this for a full refund please
278,278,742564160001,137,agent,"Okay, I'm going to work on it, okay?",0,"Okay , I 'm going work , okay ?",Okay Im going to work on it okay
279,279,742564160001,138,customer,"Alright, thank you.",0,"Alright , thank .",Alright thank you
280,280,742564160001,139,agent,You're welcome. Please stay on the line.,0,You 're welcome . Please stay line .,Youre welcome Please stay on the line
281,281,742564160001,140,customer,"No, no.",0,"No , .",No no
282,282,742564160001,141,customer,mhm.,0,mhm .,mhm
283,283,742564160001,142,customer,Already did.,0,Already .,Already did
284,284,742564160001,143,customer,Yeah.,0,Yeah .,Yeah
285,285,742564160001,144,agent,"Hello, {first_name:*****}",0,"Hello , { first_name : * * * * * }",Hello firstname
286,286,742564160001,145,customer,"Yes, ma'am.",0,"Yes , ma'am .",Yes maam
287,287,742564160001,146,agent,"Okay, so please stay on the line, okay? I'm currently working on it.",0,"Okay , please stay line , okay ? I 'm currently working .",Okay so please stay on the line okay Im currently working on it
288,288,742564160001,147,customer,"Alright, thank you.",0,"Alright , thank .",Alright thank you
289,289,742564160001,148,agent,You're welcome.,0,You 're welcome .,Youre welcome
290,290,742564160001,149,customer,I.,0,I .,I
291,291,742564160001,150,customer,I'm I'm.,0,I 'm I 'm .,Im Im
292,292,742564160001,151,customer,I.,0,I .,I
293,293,742564160001,152,customer,Yeah.,0,Yeah .,Yeah
294,294,742564160001,153,customer,Could you.,0,Could .,Could you
295,295,742564160001,154,customer,What happened?,0,What happened ?,What happened
296,296,742564160001,155,customer,Yes.,0,Yes .,Yes
297,297,742564160001,156,agent,"Okay. Hello? Okay, so I already uh processed the return for the D. The return um you can just uh wait for an email you are going to receive an email with regards to the details, okay?",1,"Okay . Hello ? Okay , I already uh processed return D. The return um uh wait email going receive email regards details , okay ?",Okay Hello Okay so I already uh processed the return for the D The return um you can just uh wait for an email you are going to receive an email with regards to the details okay
298,298,742564160001,157,customer,Did you change my daughter's phone number. The other number?,0,Did change daughter 's phone number . The number ?,Did you change my daughters phone number The other number
299,299,742564160001,158,customer,"Okay, so what do I do from then.",0,"Okay , I .",Okay so what do I do from then
300,300,742564160001,159,agent,"No, no, we haven't do anything under your account, except for the return of the device. Uh okay, so you can just wait for the email, and then.",1,"No , , n't anything account , except return device . Uh okay , wait email , .",No no we havent do anything under your account except for the return of the device Uh okay so you can just wait for the email and then
301,301,742564160001,160,customer,"Okay, alright, thank you.",0,"Okay , alright , thank .",Okay alright thank you
302,302,742564160001,161,customer,"Ma'am, thank you.",0,"Ma'am , thank .",Maam thank you
303,303,742564160001,162,customer,Bye bye.,0,Bye bye .,Bye bye
304,304,742564160001,163,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up
305,305,742565280001,0,agent,"You for choosing Raven This is {first_name:*****}, and who am I speaking with today?",0,"You choosing Raven This { first_name : * * * * * } , I speaking today ?",You for choosing Raven This is firstname and who am I speaking with today
306,306,742565280001,1,customer,"Uh yes, sir. This is {full_name:*****},",0,"Uh yes , sir . This { full_name : * * * * * } ,",Uh yes sir This is fullname
307,307,742565280001,2,agent,"How are you today, sir?",0,"How today , sir ?",How are you today sir
308,308,742565280001,3,customer,I'm doing great.,0,I 'm great .,Im doing great
309,309,742565280001,4,agent,"Excellent, excellent. How can I help you?",0,"Excellent , excellent . How I help ?",Excellent excellent How can I help you
310,310,742565280001,5,customer,Um.,0,Um .,Um
311,311,742565280001,6,customer,"Well, I haven't been here in my hood for about three or four days. And then I come in and I keep getting the uh check switch status progress.",1,"Well , I n't hood three four days . And I come I keep getting uh check switch status progress .",Well I havent been here in my hood for about three or four days And then I come in and I keep getting the uh check switch status progress
312,312,742565280001,7,customer,058 and it's been doing that for tech for. I've been trying to get on for two hours.,1,058 's tech . I 've trying get two hours .,058 and its been doing that for tech for Ive been trying to get on for two hours
313,313,742565280001,8,customer,just sits there.,1,sits .,just sits there
314,314,742565280001,9,agent,Okay.,0,Okay .,Okay
315,315,742565280001,10,customer,And the.,0,And .,And the
316,316,742565280001,11,agent,"Okay, um I is this connected to like an Raven like Snickers or Twix or.",1,"Okay , um I connected like Raven like Snickers Twix .",Okay um I is this connected to like an Raven like Snickers or Twix or
317,317,742565280001,12,customer,Reese I guess that. Ha is every time familiar.,1,Reese I guess . Ha every time familiar .,Reese I guess that Ha is every time familiar
318,318,742565280001,13,agent,"Um yeah, yeah, Toblerone is a manufacturer. Um is there a is there.",1,"Um yeah , yeah , Toblerone manufacturer . Um .",Um yeah yeah Toblerone is a manufacturer Um is there a is there
319,319,742565280001,14,customer,"Toblerone, yeah.",1,"Toblerone , yeah .",Toblerone yeah
320,320,742565280001,15,agent,Is there a separate name on on the Raven itself.,1,Is separate name Raven .,Is there a separate name on on the Raven itself
321,321,742565280001,16,customer,"altogether Mars package, charged um X two X two.",1,"altogether Mars package , charged um X two X two .",altogether Mars package charged um X two X two
322,322,742565280001,17,agent,"So Toblerone makes a balance, okay, okay, pass away, perfect. Sorry about that. I'm trying to be difficult, sir. I was just certain certain ones have different steps that I just wanted to make sure we went through the right steps, sir.",1,"So Toblerone makes balance , okay , okay , pass away , perfect . Sorry . I 'm trying difficult , sir . I certain certain ones different steps I wanted make sure went right steps , sir .",So Toblerone makes a balance okay okay pass away perfect Sorry about that Im trying to be difficult sir I was just certain certain ones have different steps that I just wanted to make sure we went through the right steps sir
323,323,742565280001,18,customer,I you know I have two receivers and I went in there and unplugged the uh the one in the bedroom just to see if maybe that was an issue too.,1,I know I two receivers I went unplugged uh one bedroom see maybe issue .,I you know I have two receivers and I went in there and unplugged the uh the one in the bedroom just to see if maybe that was an issue too
324,324,742565280001,19,customer,Yes.,0,Yes .,Yes
325,325,742565280001,20,agent,"So the primary um is the one that's uh that you're looking at now, and it's it's giving you the signal loss message, correct? Or it's going to the acquiring signal, and it just never goes past there.",1,"So primary um one 's uh 're looking , 's 's giving signal loss message , correct ? Or 's going acquiring signal , never goes past .",So the primary um is the one thats uh that youre looking at now and its its giving you the signal loss message correct Or its going to the acquiring signal and it just never goes past there
326,326,742565280001,21,customer,"Yeah, it's um I say, the little greenish blue line is probably a quarter of the way and it just sits there.",1,"Yeah , 's um I say , little greenish blue line probably quarter way sits .",Yeah its um I say the little greenish blue line is probably a quarter of the way and it just sits there
327,327,742565280001,22,agent,"Okay, a couple questions. Is this mounted to the top of the RV or is it sitting like on a table?",1,"Okay , couple questions . Is mounted top RV sitting like table ?",Okay a couple questions Is this mounted to the top of the RV or is it sitting like on a table
328,328,742565280001,23,customer,"No, I saw it's on the ground on a P on the uh Peter the three LADE.",1,"No , I saw 's ground P uh Peter three LADE .",No I saw its on the ground on a P on the uh Peter the three LADE
329,329,742565280001,24,agent,"Okay, and like on a tripod?",1,"Okay , like tripod ?",Okay and like on a tripod
330,330,742565280001,25,customer,"Yes, sir.",1,"Yes , sir .",Yes sir
331,331,742565280001,26,agent,"Okay, perfect, and the southwest sky is that nice and clear, no branches no trees anything in the southwest.",1,"Okay , perfect , southwest sky nice clear , branches trees anything southwest .",Okay perfect and the southwest sky is that nice and clear no branches no trees anything in the southwest
332,332,742565280001,27,customer,"Now I Ha. It's been working before, and like I said, I went home for a few days and came back, and uh this is not working now.",1,"Now I Ha . It 's working , like I said , I went home days came back , uh not working .",Now I Ha Its been working before and like I said I went home for a few days and came back and uh this is not working now
333,333,742565280001,28,customer,"Okay, now we.",0,"Okay , .",Okay now we
334,334,742565280001,29,agent,"Alright, I'll tell you what, sir, let let's do this. Is it possible. And I know it sounds a little silly. Is it possible to move it about a foot.",1,"Alright , I 'll tell , sir , let let 's . Is possible . And I know sounds little silly . Is possible move foot .",Alright Ill tell you what sir let lets do this Is it possible And I know it sounds a little silly Is it possible to move it about a foot
335,335,742565280001,30,agent,long as it doesn't matter which direction as long as you still have a clear line of sight?,1,long n't matter direction long still clear line sight ?,long as it doesnt matter which direction as long as you still have a clear line of sight
336,336,742565280001,31,customer,I.,0,I .,I
337,337,742565280001,32,customer,It's spinning.,0,It 's spinning .,Its spinning
338,338,742565280001,33,customer,I.,0,I .,I
339,339,742565280001,34,customer,Alright.,0,Alright .,Alright
340,340,742565280001,35,agent,"Alright, um now that you moved it a foot. Well, head back to that Hershey and will reboot that.",1,"Alright , um moved foot . Well , head back Hershey reboot .",Alright um now that you moved it a foot Well head back to that Hershey and will reboot that
341,341,742565280001,36,agent,Uh let it go through that that setup again here.,1,Uh let go setup .,Uh let it go through that that setup again here
342,342,742565280001,37,agent,I visit ever take you to the screen that I ask you what state you're in. And to run a scan.,1,I visit ever take screen I ask state 're . And run scan .,I visit ever take you to the screen that I ask you what state youre in And to run a scan
343,343,742565280001,38,customer,"So no, so it says should take no more than five minutes to complete. Acquiring signal, the different thing came.",1,"So , says take five minutes complete . Acquiring signal , different thing came .",So no so it says should take no more than five minutes to complete Acquiring signal the different thing came
344,344,742565280001,39,agent,"Okay, um we're gonna press and hold the power button on the front of Hershey for about five seconds until the screen goes blank.",1,"Okay , um 're gon na press hold power button front Hershey five seconds screen goes blank .",Okay um were gonna press and hold the power button on the front of Hershey for about five seconds until the screen goes blank
345,345,742565280001,40,customer,uhhuh.,0,uhhuh .,uhhuh
346,346,742565280001,41,agent,"Alright, you can let go. After that, and it should show. Hershey starting up here in just a moment.",1,"Alright , let go . After , show . Hershey starting moment .",Alright you can let go After that and it should show Hershey starting up here in just a moment
347,347,742565280001,42,customer,It is.,0,It .,It is
348,348,742565280001,43,agent,Perfect.,0,Perfect .,Perfect
349,349,742565280001,44,agent,"Okay, so just a moment here.",0,"Okay , moment .",Okay so just a moment here
350,350,742565280001,45,customer,A.,0,A .,A
351,351,742565280001,46,agent,And while we're waiting here the um the port on the uh X. Two on the Peanutbutter where the coax cable goes into is that facing north.,1,And 're waiting um port uh X . Two Peanutbutter coax cable goes facing north .,And while were waiting here the um the port on the uh X Two on the Peanutbutter where the coax cable goes into is that facing north
352,352,742565280001,47,customer,"I picked it up moved it, okay?",1,"I picked moved , okay ?",I picked it up moved it okay
353,353,742565280001,48,agent,"as long as it's pretty North. It doesn't matter. I mean, um it doesn't have to be exactly North. But as long as it's not facing south.",1,"long 's pretty North . It n't matter . I mean , um n't exactly North . But long 's not facing south .",as long as its pretty North It doesnt matter I mean um it doesnt have to be exactly North But as long as its not facing south
354,354,742565280001,49,customer,"No, it's facing kind of North I guess a little bit.",1,"No , 's facing kind North I guess little bit .",No its facing kind of North I guess a little bit
355,355,742565280001,50,agent,"should be that should be fine. You don't have to move it again, sir?",1,"fine . You n't move , sir ?",should be that should be fine You dont have to move it again sir
356,356,742565280001,51,customer,Okay.,0,Okay .,Okay
357,357,742565280001,52,agent,I appreciate that.,0,I appreciate .,I appreciate that
358,358,742565280001,53,customer,Yes.,0,Yes .,Yes
359,359,742565280001,54,agent,"Alright, still showing. Hershey starting up.",1,"Alright , still showing . Hershey starting .",Alright still showing Hershey starting up
360,360,742565280001,55,agent,Okay.,0,Okay .,Okay
361,361,742565280001,56,customer,"Uh yes, says starting up. Yes, sir.",1,"Uh yes , says starting . Yes , sir .",Uh yes says starting up Yes sir
362,362,742565280001,57,customer,Yep.,0,Yep .,Yep
363,363,742565280001,58,agent,Now is that starting up down in the bottom corner like got some nines. After it.,1,Now starting bottom corner like got nines . After .,Now is that starting up down in the bottom corner like got some nines After it
364,364,742565280001,59,customer,The {customer_delayed.digits4:####}.,1,The { customer_delayed.digits4 : # # # # } .,The customerdelayeddigits4
365,365,742565280001,60,agent,Okay.,1,Okay .,Okay
366,366,742565280001,61,customer,Now it comes up to the receiver one uh West.,1,Now comes receiver one uh West .,Now it comes up to the receiver one uh West
367,367,742565280001,62,customer,"The mode and then the state, {address*****}. So that.",1,"The mode state , { address * * * * * } . So .",The mode and then the state address So that
368,368,742565280001,63,agent,"Alright, and in the mode is it set for W A one with {customer_delayed.digits6:######} and 129.",1,"Alright , mode set W A one { customer_delayed.digits6 : # # # # # # } 129 .",Alright and in the mode is it set for W A one with customerdelayeddigits6 and 129
369,369,742565280001,64,customer,"Yes, sir.",0,"Yes , sir .",Yes sir
370,370,742565280001,65,agent,"Perfect. Let's go ahead and select scan, sir.",1,"Perfect . Let 's go ahead select scan , sir .",Perfect Lets go ahead and select scan sir
371,371,742565280001,66,agent,I appreciate it.,0,I appreciate .,I appreciate it
372,372,742565280001,67,agent,So progress bar filling in at all.,1,So progress bar filling .,So progress bar filling in at all
373,373,742565280001,68,customer,"Yeah, it's about uh.",1,"Yeah , 's uh .",Yeah its about uh
374,374,742565280001,69,customer,"A quarter of the way, right now.",1,"A quarter way , right .",A quarter of the way right now
375,375,742565280001,70,agent,Okay.,0,Okay .,Okay
376,376,742565280001,71,agent,shouldn't be too much longer here.,1,n't much longer .,shouldnt be too much longer here
377,377,742565280001,72,customer,That's still the same.,1,That 's still .,Thats still the same
378,378,742565280001,73,agent,Still at the about a quarter fool.,1,Still quarter fool .,Still at the about a quarter fool
379,379,742565280001,74,customer,"Yes, sir. Yep.",0,"Yes , sir . Yep .",Yes sir Yep
380,380,742565280001,75,agent,Mm.,0,Mm .,Mm
381,381,742565280001,76,agent,give it another one minute here. I will set the time here and see if it makes any move in that minute.,1,give another one minute . I set time see makes move minute .,give it another one minute here I will set the time here and see if it makes any move in that minute
382,382,742565280001,77,agent,"Another question. The coax cable that screwed on the back of the power is that going to directly to the back of Hershey, or is it using the RV walls.",1,"Another question . The coax cable screwed back power going directly back Hershey , using RV walls .",Another question The coax cable that screwed on the back of the power is that going to directly to the back of Hershey or is it using the RV walls
383,383,742565280001,78,customer,"No, I just directly to the uh Hershey",1,"No , I directly uh Hershey",No I just directly to the uh Hershey
384,384,742565280001,79,customer,"Yeah, I've had.",0,"Yeah , I 've .",Yeah Ive had
385,385,742565280001,80,agent,Okay. Okay.,0,Okay . Okay .,Okay Okay
386,386,742565280001,81,agent,And {address:*****}. I'm sorry. Go ahead.,0,And { address : * * * * * } . I 'm sorry . Go ahead .,And address Im sorry Go ahead
387,387,742565280001,82,customer,"Now, I have not received before and I had this.",1,"Now , I not received I .",Now I have not received before and I had this
388,388,742565280001,83,customer,is what now?,0,?,is what now
389,389,742565280001,84,agent,Okay.,0,Okay .,Okay
390,390,742565280001,85,agent,Uh how high is the Toblerone off the ground.,1,Uh high Toblerone ground .,Uh how high is the Toblerone off the ground
391,391,742565280001,86,customer,Um the tripod's probably about two feet.,1,Um tripod 's probably two feet .,Um the tripods probably about two feet
392,392,742565280001,87,customer,not moving at all.,1,not moving .,not moving at all
393,393,742565280001,88,agent,Okay. Okay.,0,Okay . Okay .,Okay Okay
394,394,742565280001,89,agent,"Alright, so mm. Have you ever uh downloaded a Kit kat app onto your phone.",1,"Alright , mm . Have ever uh downloaded Kit kat app onto phone .",Alright so mm Have you ever uh downloaded a Kit kat app onto your phone
395,395,742565280001,90,customer,Now that's new new one to me.,0,Now 's new new one .,Now thats new new one to me
396,396,742565280001,91,agent,"Well, they they literally have a ton of different ones. Um what it does is it kinda confirms the line of sight make sure that there's.",1,"Well , literally ton different ones . Um kinda confirms line sight make sure 's .",Well they they literally have a ton of different ones Um what it does is it kinda confirms the line of sight make sure that theres
397,397,742565280001,92,agent,"I'm sorry, go ahead.",0,"I 'm sorry , go ahead .",Im sorry go ahead
398,398,742565280001,93,customer,"Well, now I I I mean, if anything, cha hasn't changed.",0,"Well , I I I mean , anything , cha n't changed .",Well now I I I mean if anything cha hasnt changed
399,399,742565280001,94,customer,It's been facing kinda.,0,It 's facing kinda .,Its been facing kinda
400,400,742565280001,95,customer,"There's no. trailers or nothing on the other side of me, and it's been facing away from my trailer straight.",1,"There 's . trailers nothing side , 's facing away trailer straight .",Theres no trailers or nothing on the other side of me and its been facing away from my trailer straight
401,401,742565280001,96,customer,Kinda Des.,0,Kinda Des .,Kinda Des
402,402,742565280001,97,customer,And now.,0,And .,And now
403,403,742565280001,98,customer,It's been in all crazy in different directions.,1,It 's crazy different directions .,Its been in all crazy in different directions
404,404,742565280001,99,customer,just going around and.,1,going around .,just going around and
405,405,742565280001,100,agent,"Yeah, it's I it's trying to still lock into the satellites. It does have a bit of trouble trying to find the satellites.",1,"Yeah , 's I 's trying still lock satellites . It bit trouble trying find satellites .",Yeah its I its trying to still lock into the satellites It does have a bit of trouble trying to find the satellites
406,406,742565280001,101,customer,"It is. Yes, sir.",0,"It . Yes , sir .",It is Yes sir
407,407,742565280001,102,agent,Do you still have the primary or the secondary line connected to the back of the top way.,1,Do still primary secondary line connected back top way .,Do you still have the primary or the secondary line connected to the back of the top way
408,408,742565280001,103,agent,I don't think that should really matter. Um.,0,I n't think really matter . Um .,I dont think that should really matter Um
409,409,742565280001,104,agent,"Do you wanna I mean, cause you've already got Hershey unplugged, don't you?",1,"Do wan na I mean , cause 've already got Hershey unplugged , n't ?",Do you wanna I mean cause youve already got Hershey unplugged dont you
410,410,742565280001,105,customer,"Uh the one in the bedroom, yes, for the 2nd receiver just unplugged the whole thing. Yes.",1,"Uh one bedroom , yes , 2nd receiver unplugged whole thing . Yes .",Uh the one in the bedroom yes for the 2nd receiver just unplugged the whole thing Yes
411,411,742565280001,106,customer,then it keeps wanting to face.,0,keeps wanting face .,then it keeps wanting to face
412,412,742565280001,107,agent,"Yeah, that shouldn't matter at all.",0,"Yeah , n't matter .",Yeah that shouldnt matter at all
413,413,742565280001,108,customer,more East.,0,East .,more East
414,414,742565280001,109,customer,"Oh, now it's been in around the other way.",0,"Oh , 's around way .",Oh now its been in around the other way
415,415,742565280001,110,customer,"So like you said, I can't find one, so.",0,"So like said , I ca n't find one , .",So like you said I cant find one so
416,416,742565280001,111,agent,And there's no um rain clouds or anything in the sky.,1,And 's um rain clouds anything sky .,And theres no um rain clouds or anything in the sky
417,417,742565280001,112,customer,That was clear. It's 100 and.,1,That clear . It 's 100 .,That was clear Its 100 and
418,418,742565280001,113,agent,Okay.,0,Okay .,Okay
419,419,742565280001,114,agent,"Yes, sir.",0,"Yes , sir .",Yes sir
420,420,742565280001,115,customer,Do you want me to turn that more the.,1,Do want turn .,Do you want me to turn that more the
421,421,742565280001,116,customer,"North. I mean, I can.",1,"North . I mean , I .",North I mean I can
422,422,742565280001,117,customer,"Okay, let me go ahead and.",1,"Okay , let go ahead .",Okay let me go ahead and
423,423,742565280001,118,agent,"I mean, we can try it. Um.",1,"I mean , try . Um .",I mean we can try it Um
424,424,742565280001,119,customer,"I mean, I'm.",0,"I mean , I 'm .",I mean Im
425,425,742565280001,120,agent,It it sh?,0,It sh ?,It it sh
426,426,742565280001,121,customer,I could I pick the cable. Which erases up about four feet.,1,I could I pick cable . Which erases four feet .,I could I pick the cable Which erases up about four feet
427,427,742565280001,122,agent,Is there any way you could set it up a little higher off the ground than the then a couple feet.,1,Is way could set little higher ground couple feet .,Is there any way you could set it up a little higher off the ground than the then a couple feet
428,428,742565280001,123,customer,Give me a second.,0,Give second .,Give me a second
429,429,742565280001,124,agent,"Alright, um as long as it's nice and level within four degrees and level that should work.",1,"Alright , um long 's nice level within four degrees level work .",Alright um as long as its nice and level within four degrees and level that should work
430,430,742565280001,125,agent,"Yes, sir.",0,"Yes , sir .",Yes sir
431,431,742565280001,126,customer,Alright.,0,Alright .,Alright
432,432,742565280001,127,customer,Okay.,0,Okay .,Okay
433,433,742565280001,128,agent,"Alright, once we got that moved again. We're gonna go ahead and reboot that Hershey one more time.",1,"Alright , got moved . We 're gon na go ahead reboot Hershey one time .",Alright once we got that moved again Were gonna go ahead and reboot that Hershey one more time
434,434,742565280001,129,customer,Uh starting up.,0,Uh starting .,Uh starting up
435,435,742565280001,130,agent,Okay.,0,Okay .,Okay
436,436,742565280001,131,customer,"So what was the app that you were talking about. I mean, the the location, I guess.",1,"So app talking . I mean , location , I guess .",So what was the app that you were talking about I mean the the location I guess
437,437,742565280001,132,customer,On the phone.,0,On phone .,On the phone
438,438,742565280001,133,agent,"Um yeah, it's called Kit Kat",1,"Um yeah , 's called Kit Kat",Um yeah its called Kit Kat
439,439,742565280001,134,agent,"If you go to your app store and you just type in Kit Kat and do the search from there, it should pull up that size wanna say the 2nd or 3rd option, it'll be Kit Kat , and it's spelled K I T. It's got a green picture of uh like a satellite off to the side.",1,"If go app store type Kit Kat search , pull size wan na say 2nd 3rd option , 'll Kit Kat , 's spelled K I T. It 's got green picture uh like satellite side .",If you go to your app store and you just type in Kit Kat and do the search from there it should pull up that size wanna say the 2nd or 3rd option itll be Kit Kat  and its spelled K I T Its got a green picture of uh like a satellite off to the side
440,440,742565280001,135,agent,"Yes, sir.",0,"Yes , sir .",Yes sir
441,441,742565280001,136,customer,"Alright, now it's back to the so do the receiver and the scan it again.",1,"Alright , 's back receiver scan .",Alright now its back to the so do the receiver and the scan it again
442,442,742565280001,137,customer,"Yes, sir.",0,"Yes , sir .",Yes sir
443,443,742565280001,138,agent,Now are you usually using the {customer_delayed.digits6:######} and 129 when both of them are set up.,1,Now usually using { customer_delayed.digits6 : # # # # # # } 129 set .,Now are you usually using the customerdelayeddigits6 and 129 when both of them are set up
444,444,742565280001,139,agent,Okay. Okay.,0,Okay . Okay .,Okay Okay
445,445,742565280001,140,customer,Yeah.,0,Yeah .,Yeah
446,446,742565280001,141,agent,Has it gotten you to the uh scan screen yet?,1,Has gotten uh scan screen yet ?,Has it gotten you to the uh scan screen yet
447,447,742565280001,142,customer,"Yeah, the uh bars about the same as last time.",1,"Yeah , uh bars last time .",Yeah the uh bars about the same as last time
448,448,742565280001,143,customer,Not the quarter of a white almost to the stop not quite like an HD to the stop.,1,Not quarter white almost stop not quite like HD stop .,Not the quarter of a white almost to the stop not quite like an HD to the stop
449,449,742565280001,144,agent,Okay.,0,Okay .,Okay
450,450,742565280001,145,customer,"Nope, it's not moving at?",1,"Nope , 's not moving ?",Nope its not moving at
451,451,742565280001,146,agent,Mm.,0,Mm .,Mm
452,452,742565280001,147,agent,"Alright, so well, I mean with only three points of failure here. I mean Hershey itself, the coax cable and the Godiva itself all of which seem to be working fine. The only other thing would be Kit Kat?",1,"Alright , well , I mean three points failure . I mean Hershey , coax cable Godiva seem working fine . The thing would Kit Kat ?",Alright so well I mean with only three points of failure here I mean Hershey itself the coax cable and the Godiva itself all of which seem to be working fine The only other thing would be Kit Kat
453,453,742565280001,148,agent,"However, so what I would do I would I would certainly check that.",1,"However , I would I would I would certainly check .",However so what I would do I would I would certainly check that
454,454,742565280001,149,agent,"that app I I know you always get it there before for some strange reason, it's not getting it here if that does. I'm sorry. Go ahead, sir.",1,"app I I know always get strange reason , 's not getting . I 'm sorry . Go ahead , sir .",that app I I know you always get it there before for some strange reason its not getting it here if that does Im sorry Go ahead sir
455,455,742565280001,150,customer,Did you give me{customer_delayed.password:*} I{customer_delayed.password:*}m sorry{customer_delayed.password:*} Can you give me the app{customer_delayed.password:*} one more time I that I just got me a pin to write it down{customer_delayed.password:*} I know it was like something before that{customer_delayed.password:*},1,Did give { customer_delayed.password : * } I { customer_delayed.password : * } sorry { customer_delayed.password : * } Can give app { customer_delayed.password : * } one time I I got pin write { customer_delayed.password : * } I know like something { customer_delayed.password : * },Did you give mecustomerdelayedpassword Icustomerdelayedpasswordm sorrycustomerdelayedpassword Can you give me the appcustomerdelayedpassword one more time I that I just got me a pin to write it downcustomerdelayedpassword I know it was like something before thatcustomerdelayedpassword
456,456,742565280001,151,agent,"Sure, yeah, yeah, not not a problem. Yeah, it's uh Kit Kat. Three different words?",1,"Sure , yeah , yeah , not not problem . Yeah , 's uh Kit Kat . Three different words ?",Sure yeah yeah not not a problem Yeah its uh Kit Kat Three different words
457,457,742565280001,152,customer,Okay.,0,Okay .,Okay
458,458,742565280001,153,agent,"Now, when you do the search, you will only wanna search for Kit Kat for some strange reason, when you push that Kit Kat in it doesn't pull it up. I don't know why, but I promise if you just type in Kit Kat and search from there. It'll be the 2nd or 3rd option for you.",1,"Now , search , wan na search Kit Kat strange reason , push Kit Kat n't pull . I n't know , I promise type Kit Kat search . It 'll 2nd 3rd option .",Now when you do the search you will only wanna search for Kit Kat for some strange reason when you push that Kit Kat in it doesnt pull it up I dont know why but I promise if you just type in Kit Kat and search from there Itll be the 2nd or 3rd option for you
459,459,742565280001,154,customer,And and then added. I'm sorry. Go ahead.,0,And added . I 'm sorry . Go ahead .,And and then added Im sorry Go ahead
460,460,742565280001,155,agent,Have you TR.,0,Have TR .,Have you TR
461,461,742565280001,156,agent,"Uh do you happen to have a I'm sorry, sir, do you happen to have another coax cable that you could try.",1,"Uh happen I 'm sorry , sir , happen another coax cable could try .",Uh do you happen to have a Im sorry sir do you happen to have another coax cable that you could try
462,462,742565280001,157,customer,"Um no, I don't. I have to when I ordered it, I ordered one. The the 25 feet, so it'll run me into one I had it ran into the T back of the TV. So it's so it's all. One solid piece.",1,"Um , I n't . I I ordered , I ordered one . The 25 feet , 'll run one I ran T back TV . So 's 's . One solid piece .",Um no I dont I have to when I ordered it I ordered one The the 25 feet so itll run me into one I had it ran into the T back of the TV So its so its all One solid piece
463,463,742565280001,158,agent,"Oh, okay. Okay, I see what you're saying you you had a customer installed that cable itself, specifically?",1,"Oh , okay . Okay , I see 're saying customer installed cable , specifically ?",Oh okay Okay I see what youre saying you you had a customer installed that cable itself specifically
464,464,742565280001,159,agent,Cause I is that on both of them as well.,1,Cause I well .,Cause I is that on both of them as well
465,465,742565280001,160,customer,"Yeah, just specifically for that, and it goes straight to the Hershey That way it's Yes, sir? Correct?",1,"Yeah , specifically , goes straight Hershey That way 's Yes , sir ? Correct ?",Yeah just specifically for that and it goes straight to the Hershey That way its Yes sir Correct
466,466,742565280001,161,customer,uhhuh.,0,uhhuh .,uhhuh
467,467,742565280001,162,agent,"Ah, okay. Okay, um one thing I uh so there's a couple different options that Kit Kat app, that'll confirm, just to make sure you do have 100 percent clear line of sight, um if you do, which I'm sure you do.",1,"Ah , okay . Okay , um one thing I uh 's couple different options Kit Kat app , 'll confirm , make sure 100 percent clear line sight , um , I 'm sure .",Ah okay Okay um one thing I uh so theres a couple different options that Kit Kat app thatll confirm just to make sure you do have 100 percent clear line of sight um if you do which Im sure you do
468,468,742565280001,163,agent,"There's also uh I the next thing I would try is maybe picking up you know another 25 foot coax, you could probably get that at like Walmart or?",1,"There 's also uh I next thing I would try maybe picking know another 25 foot coax , could probably get like Walmart ?",Theres also uh I the next thing I would try is maybe picking up you know another 25 foot coax you could probably get that at like Walmart or
469,469,742565280001,164,agent,Target or something like that.,1,Target something like .,Target or something like that
470,470,742565280001,165,agent,Uh maybe even the dollar store. Um it does have to be RG six rated if you wanna drop that down as well.,1,Uh maybe even dollar store . Um RG six rated wan na drop well .,Uh maybe even the dollar store Um it does have to be RG six rated if you wanna drop that down as well
471,471,742565280001,166,customer,Alright.,0,Alright .,Alright
472,472,742565280001,167,customer,"No, sir, I don't.",0,"No , sir , I n't .",No sir I dont
473,473,742565280001,168,agent,Um and then if that doesn{customer_delayed.password:*}t work{customer_delayed.password:*} then I would certainly call Twix um{customer_delayed.password:*} and they will have you check a few things with the password{customer_delayed.password:*} specifically{customer_delayed.password:*} Do you have their number{customer_delayed.password:*},1,Um { customer_delayed.password : * } work { customer_delayed.password : * } I would certainly call Twix um { customer_delayed.password : * } check things password { customer_delayed.password : * } specifically { customer_delayed.password : * } Do number { customer_delayed.password : * },Um and then if that doesncustomerdelayedpasswordt workcustomerdelayedpassword then I would certainly call Twix umcustomerdelayedpassword and they will have you check a few things with the passwordcustomerdelayedpassword specificallycustomerdelayedpassword Do you have their numbercustomerdelayedpassword
474,474,742565280001,169,agent,"You still have something to write with, sir?",0,"You still something write , sir ?",You still have something to write with sir
475,475,742565280001,170,customer,"I did, yes, sir.",0,"I , yes , sir .",I did yes sir
476,476,742565280001,171,agent,"Perfect, so it's gonna be one {phone_number:***}",1,"Perfect , 's gon na one { phone_number : * * * }",Perfect so its gonna be one phonenumber
477,477,742565280001,172,agent,{phone_number:***},1,{ phone_number : * * * },phonenumber
478,478,742565280001,173,agent,{customer_delayed.digits4:####}.,1,{ customer_delayed.digits4 : # # # # } .,customerdelayeddigits4
479,479,742565280001,174,customer,mhm okay.,0,mhm okay .,mhm okay
480,480,742565280001,175,agent,"And when I if you if you do need to call them when you get a hold of them, just let them know that you spoke with a Raven technician uh we've checked every possible point of failure, and it um and you do have a clear line of sight. That'll be after you've checked that Kit Kat app.",1,"And I need call get hold , let know spoke Raven technician uh 've checked every possible point failure , um clear line sight . That 'll 've checked Kit Kat app .",And when I if you if you do need to call them when you get a hold of them just let them know that you spoke with a Raven technician uh weve checked every possible point of failure and it um and you do have a clear line of sight Thatll be after youve checked that Kit Kat app
481,481,742565280001,176,agent,Um and you've even changed out the coax cable.,1,Um 've even changed coax cable .,Um and youve even changed out the coax cable
482,482,742565280001,177,agent,At that point um you know there is nothing else that they can check other than some things on the Toblerone itself.,1,At point um know nothing else check things Toblerone .,At that point um you know there is nothing else that they can check other than some things on the Toblerone itself
483,483,742565280001,178,customer,"Okay, I'll do.",1,"Okay , I 'll .",Okay Ill do
484,484,742565280001,179,agent,"Okay, I I'm so sorry, sir. I wish I had a better answer for you?",0,"Okay , I I 'm sorry , sir . I wish I better answer ?",Okay I Im so sorry sir I wish I had a better answer for you
485,485,742565280001,180,customer,"Yes, sir. No, you're fine. I appreciate the info. Thank you.",0,"Yes , sir . No , 're fine . I appreciate info . Thank .",Yes sir No youre fine I appreciate the info Thank you
486,486,742565280001,181,agent,Not a problem at all. Is there anything else I can help you out with?,0,Not problem . Is anything else I help ?,Not a problem at all Is there anything else I can help you out with
487,487,742565280001,182,customer,"No, sir. Thank you.",0,"No , sir . Thank .",No sir Thank you
488,488,742565280001,183,agent,"Alright, sir. You have a good rest of your day now.",0,"Alright , sir . You good rest day .",Alright sir You have a good rest of your day now
489,489,742565280001,184,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up
490,490,742566630001,0,agent,Are you calling about the account with the last name starting with {last_name:***},0,Are calling account last name starting { last_name : * * * },Are you calling about the account with the last name starting with lastname
491,491,742566630001,1,customer,Yes.,0,Yes .,Yes
492,492,742566630001,2,agent,You are agreeing to a new 24 month commitment with a $10.,0,You agreeing new 24 month commitment $ 10 .,You are agreeing to a new 24 month commitment with a 10
493,493,742566630001,3,agent,"Okay, yeah, we'll have to try it again. one moment.",0,"Okay , yeah , 'll try . one moment .",Okay yeah well have to try it again one moment
494,494,742566630001,4,customer,What happened?,0,What happened ?,What happened
495,495,742566630001,5,agent,"Yeah, I'm just fixing something on my end.",0,"Yeah , I 'm fixing something end .",Yeah Im just fixing something on my end
496,496,742566630001,6,customer,"Oh, okay.",0,"Oh , okay .",Oh okay
497,497,742566630001,7,agent,"Okay, I'll send you over again. one moment.",0,"Okay , I 'll send . one moment .",Okay Ill send you over again one moment
498,498,742566630001,8,agent,Here we.,0,Here .,Here we
499,499,742566630001,9,agent,Espanol hopery mouth.,0,Espanol hopery mouth .,Espanol hopery mouth
500,500,742566630001,10,agent,as part of this call. We may collect and ask you to provide personal information so that we can provide the best service possible.,0,part call . We may collect ask provide personal information provide best service possible .,as part of this call We may collect and ask you to provide personal information so that we can provide the best service possible
501,501,742566630001,11,agent,"Learn more, please. See, our privacy policy at raven .com.",0,"Learn , please . See , privacy policy raven .com .",Learn more please See our privacy policy at raven com
502,502,742566630001,12,agent,I see an account having the last name starting with {last_name:***} is this the account you're calling about?,0,I see account last name starting { last_name : * * * } account 're calling ?,I see an account having the last name starting with lastname is this the account youre calling about
503,503,742566630001,13,customer,Yes.,0,Yes .,Yes
504,504,742566630001,14,agent,You are agreeing to a new 24 month commitment with a $10 per month early termination fee.,1,You agreeing new 24 month commitment $ 10 per month early termination fee .,You are agreeing to a new 24 month commitment with a 10 per month early termination fee
505,505,742566630001,15,agent,"If you agree and accept this offer, please enter your security code followed by pound key. If you do not agree, press the star key.",0,"If agree accept offer , please enter security code followed pound key . If not agree , press star key .",If you agree and accept this offer please enter your security code followed by pound key If you do not agree press the star key
506,506,742566630001,16,customer,Okay.,0,Okay .,Okay
507,507,742566630001,17,agent,"Alright, so I heard that you have successfully accepted. Your new commitment. Let me just refresh your account to see if it's successfully applied, okay? Hold on. Okay, great. Uh you did a good job. Um it successfully accepted uh will be at?",1,"Alright , I heard successfully accepted . Your new commitment . Let refresh account see 's successfully applied , okay ? Hold . Okay , great . Uh good job . Um successfully accepted uh ?",Alright so I heard that you have successfully accepted Your new commitment Let me just refresh your account to see if its successfully applied okay Hold on Okay great Uh you did a good job Um it successfully accepted uh will be at
508,508,742566630001,18,agent,Okay.,0,Okay .,Okay
509,509,742566630001,19,agent,"Will be without Raven Protect Ruby, right?",1,"Will without Raven Protect Ruby , right ?",Will be without Raven Protect Ruby right
510,510,742566630001,20,customer,What was.,0,What .,What was
511,511,742566630001,21,customer,I.,0,I .,I
512,512,742566630001,22,agent,"Yeah, we'll also remove your insurance uh plan. So yeah, we'll be at?",1,"Yeah , 'll also remove insurance uh plan . So yeah , 'll ?",Yeah well also remove your insurance uh plan So yeah well be at
513,513,742566630001,23,agent,It's not giving me the price yet. one moment.,1,It 's not giving price yet . one moment .,Its not giving me the price yet one moment
514,514,742566630001,24,customer,Okay.,0,Okay .,Okay
515,515,742566630001,25,agent,{customer_delayed.digits4:####} to be exact.,1,{ customer_delayed.digits4 : # # # # } exact .,customerdelayeddigits4 to be exact
516,516,742566630001,26,customer,Okay.,1,Okay .,Okay
517,517,742566630001,27,agent,"Alright, is there any other um concerns that I may assist you before I let you go?",0,"Alright , um concerns I may assist I let go ?",Alright is there any other um concerns that I may assist you before I let you go
518,518,742566630001,28,customer,"Nope, uh so my bill on the 25th will just be for 170, right?",1,"Nope , uh bill 25th 170 , right ?",Nope uh so my bill on the 25th will just be for 170 right
519,519,742566630001,29,agent,Yes.,1,Yes .,Yes
520,520,742566630001,30,customer,"And then next month on uh July uh on the 27th or 25th, it'll be 79.",1,"And next month uh July uh 27th 25th , 'll 79 .",And then next month on uh July uh on the 27th or 25th itll be 79
521,521,742566630001,31,customer,Okay.,1,Okay .,Okay
522,522,742566630001,32,agent,"Yes, it may be lower than 79 because of some adjustment on the billing cycle.",1,"Yes , may lower 79 adjustment billing cycle .",Yes it may be lower than 79 because of some adjustment on the billing cycle
523,523,742566630001,33,customer,"Okay, but okay, but that's what I could expect.",1,"Okay , okay , 's I could expect .",Okay but okay but thats what I could expect
524,524,742566630001,34,agent,Yes.,0,Yes .,Yes
525,525,742566630001,35,customer,won't ever be more than 79 that's the big thing. Alright.,1,wo n't ever 79 's big thing . Alright .,wont ever be more than 79 thats the big thing Alright
526,526,742566630001,36,customer,Appreciate your help.,0,Appreciate help .,Appreciate your help
527,527,742566630001,37,agent,Yeah.,0,Yeah .,Yeah
528,528,742566630001,38,agent,Alright.,0,Alright .,Alright
529,529,742566630001,39,agent,"And in the event that you were looking for some additional um let's say military uh stations uh you can add the Superman Package on your account for $5 a month for six months, okay?",0,"And event looking additional um let 's say military uh stations uh add Superman Package account $ 5 month six months , okay ?",And in the event that you were looking for some additional um lets say military uh stations uh you can add the Superman Package on your account for 5 a month for six months okay
530,530,742566630001,40,customer,"Oh, okay. Well, I appreciate it. Thank you very much.",1,"Oh , okay . Well , I appreciate . Thank much .",Oh okay Well I appreciate it Thank you very much
531,531,742566630001,41,customer,Uh.,0,Uh .,Uh
532,532,742566630001,42,agent,"You're welcome. Have a great day and be safe out there, goodbye.",0,"You 're welcome . Have great day safe , goodbye .",Youre welcome Have a great day and be safe out there goodbye
533,533,742566630001,43,customer,"Thank you, bye.",0,"Thank , bye .",Thank you bye
534,534,742566630001,44,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up
535,535,742572680001,0,agent,Raven. My name is {first_name:***}. How may I help you?,0,Raven . My name { first_name : * * * } . How may I help ?,Raven My name is firstname How may I help you
536,536,742572680001,1,customer,"Well, evidently, uh I owe you money, you turned my TV off and I don't have nothing to watch.",1,"Well , evidently , uh I owe money , turned TV I n't nothing watch .",Well evidently uh I owe you money you turned my TV off and I dont have nothing to watch
537,537,742572680001,2,agent,"Alright, let's see.",0,"Alright , let 's see .",Alright lets see
538,538,742572680001,3,customer,"Mash amazing you all can't pick up the phone and call, just turn it off.",0,"Mash amazing ca n't pick phone call , turn .",Mash amazing you all cant pick up the phone and call just turn it off
539,539,742572680001,4,customer,Well.,0,Well .,Well
540,540,742572680001,5,agent,"Alright, looks like your service is still on. It wasn't S gonna be scheduled to be cut off another two days. What are you currently getting on this.",1,"Alright , looks like service still . It n't S gon na scheduled cut another two days . What currently getting .",Alright looks like your service is still on It wasnt S gonna be scheduled to be cut off another two days What are you currently getting on this
541,541,742572680001,6,customer,There's nothing on my TV. That's why I'm calling you.,1,There 's nothing TV . That 's I 'm calling .,Theres nothing on my TV Thats why Im calling you
542,542,742572680001,7,agent,"Okay, is the TV screen blank.",1,"Okay , TV screen blank .",Okay is the TV screen blank
543,543,742572680001,8,customer,"I ha I now gotta go back upstairs. I had to come downstairs to get my purse to get a credit card, and I've gotta go back up and tell you what it says. It has a big silver thing that had a bunch of writing on it. I don't know what it said.",1,"I ha I got ta go back upstairs . I come downstairs get purse get credit card , I 've got ta go back tell says . It big silver thing bunch writing . I n't know said .",I ha I now gotta go back upstairs I had to come downstairs to get my purse to get a credit card and Ive gotta go back up and tell you what it says It has a big silver thing that had a bunch of writing on it I dont know what it said
544,544,742572680001,9,agent,Okay.,0,Okay .,Okay
545,545,742572680001,10,customer,"I came home to watch a movie. And of course, I can't watch it now.",1,"I came home watch movie . And course , I ca n't watch .",I came home to watch a movie And of course I cant watch it now
546,546,742572680001,11,customer,"cannot believe you, I would turn my {voice.profanity:XXXXXXX} TV off.",1,"not believe , I would turn { voice.profanity : XXXXXXX } TV .",cannot believe you I would turn my voiceprofanityXXXXXXX TV off
547,547,742572680001,12,customer,had your old business for how many years?,1,old business many years ?,had your old business for how many years
548,548,742572680001,13,customer,And then you treat me like this.,1,And treat like .,And then you treat me like this
549,549,742572680001,14,customer,I'm on a chair till like {voice.creditcard.digitsTranscribed:###} chair going up my stairs. It takes a minute.,1,I 'm chair till like { voice.creditcard.digitsTranscribed : # # # } chair going stairs . It takes minute .,Im on a chair till like voicecreditcarddigitsTranscribed chair going up my stairs It takes a minute
550,550,742572680001,15,agent,No problem. Excuse me?,0,No problem . Excuse ?,No problem Excuse me
551,551,742572680001,16,customer,"I'm old, and that very irritating to come on and not have any TV.",1,"I 'm old , irritating come not TV .",Im old and that very irritating to come on and not have any TV
552,552,742572680001,17,agent,"Yes, ma'am. Now, is that the smaller receiver upstairs or is that the big main receiver upstairs.",1,"Yes , ma'am . Now , smaller receiver upstairs big main receiver upstairs .",Yes maam Now is that the smaller receiver upstairs or is that the big main receiver upstairs
553,553,742572680001,18,customer,"My main TV, and my TV room.",1,"My main TV , TV room .",My main TV and my TV room
554,554,742572680001,19,agent,Okay.,0,Okay .,Okay
555,555,742572680001,20,customer,"Okay, now I'm up here. Now, going in there, so I can tell you what it says.",0,"Okay , I 'm . Now , going , I tell says .",Okay now Im up here Now going in there so I can tell you what it says
556,556,742572680001,21,customer,"Oh, so irritating. The big gray screen to watch a video of the below step visit Raven receiver, O, you know what it says. From there, don't you?",1,"Oh , irritating . The big gray screen watch video step visit Raven receiver , O , know says . From , n't ?",Oh so irritating The big gray screen to watch a video of the below step visit Raven receiver O you know what it says From there dont you
557,557,742572680001,22,customer,I got the reading all to you.,1,I got reading .,I got the reading all to you
558,558,742572680001,23,agent,"Yes, ma'am.",0,"Yes , ma'am .",Yes maam
559,559,742572680001,24,agent,"Alright, on your Raven remote, do you have a button that has a picture of a house on it?",1,"Alright , Raven remote , button picture house ?",Alright on your Raven remote do you have a button that has a picture of a house on it
560,560,742572680001,25,customer,"just a minute house, yes.",1,"minute house , yes .",just a minute house yes
561,561,742572680001,26,agent,"Go ahead and press that {voice.creditcard.digitsTranscribed:###} time for me, please?",1,"Go ahead press { voice.creditcard.digitsTranscribed : # # # } time , please ?",Go ahead and press that voicecreditcarddigitsTranscribed time for me please
562,562,742572680001,27,customer,"Okay, I pressed it. Nothing happened.",1,"Okay , I pressed . Nothing happened .",Okay I pressed it Nothing happened
563,563,742572680001,28,agent,Alright.,0,Alright .,Alright
564,564,742572680001,29,customer,"Oh, now it's starting to the little blue dots are moving.",1,"Oh , 's starting little blue dots moving .",Oh now its starting to the little blue dots are moving
565,565,742572680001,30,customer,"Okay, now it's showing.",1,"Okay , 's showing .",Okay now its showing
566,566,742572680001,31,customer,all the pictures like maybe it's on what do.,1,pictures like maybe 's .,all the pictures like maybe its on what do
567,567,742572680001,32,agent,Is it showing you the my channels on now.,1,Is showing channels .,Is it showing you the my channels on now
568,568,742572680001,33,customer,Yeah.,0,Yeah .,Yeah
569,569,742572680001,34,agent,"Alright, and can you go and highlight {voice.creditcard.digitsTranscribed:###} of those channels is listed under My Channels on now and press select on that, please?",1,"Alright , go highlight { voice.creditcard.digitsTranscribed : # # # } channels listed My Channels press select , please ?",Alright and can you go and highlight voicecreditcarddigitsTranscribed of those channels is listed under My Channels on now and press select on that please
570,570,742572680001,35,customer,I did the to watch a video thing came back on.,0,I watch video thing came back .,I did the to watch a video thing came back on
571,571,742572680001,36,agent,"Alright, what I want you to do now is go ahead and press the house button for me. {voice.creditcard.digitsTranscribed:#####} times, please.",1,"Alright , I want go ahead press house button . { voice.creditcard.digitsTranscribed : # # # # # } times , please .",Alright what I want you to do now is go ahead and press the house button for me voicecreditcarddigitsTranscribed times please
572,572,742572680001,37,customer,"The house button? Okay, {voice.creditcard.digitsTranscribed:###}.",1,"The house button ? Okay , { voice.creditcard.digitsTranscribed : # # # } .",The house button Okay voicecreditcarddigitsTranscribed
573,573,742572680001,38,customer,"Now it says model Hershey with the Sweet receiver ID, smart card and all that stuff.",1,"Now says model Hershey Sweet receiver ID , smart card stuff .",Now it says model Hershey with the Sweet receiver ID smart card and all that stuff
574,574,742572680001,39,customer,R {voice.creditcard.digitsTranscribed:###}.,1,R { voice.creditcard.digitsTranscribed : # # # } .,R voicecreditcarddigitsTranscribed
575,575,742572680001,40,agent,"Alright, can you read off the smart card number from. I mean, the receiver ID number for me, please?",1,"Alright , read smart card number . I mean , receiver ID number , please ?",Alright can you read off the smart card number from I mean the receiver ID number for me please
576,576,742572680001,41,customer,{voice.creditcard.digitsTranscribed:#######} dash {voice.creditcard.digitsTranscribed:##}.,1,{ voice.creditcard.digitsTranscribed : # # # # # # # } dash { voice.creditcard.digitsTranscribed : # # } .,voicecreditcarddigitsTranscribed dash voicecreditcarddigitsTranscribed
577,577,742572680001,42,customer,Yes.,0,Yes .,Yes
578,578,742572680001,43,agent,"Alright, thank you much. Now, with your permission, can I connect remotely to the Hershey so we can troubleshoot it.",1,"Alright , thank much . Now , permission , I connect remotely Hershey troubleshoot .",Alright thank you much Now with your permission can I connect remotely to the Hershey so we can troubleshoot it
579,579,742572680001,44,agent,"Alright, I'll be connecting right now.",1,"Alright , I 'll connecting right .",Alright Ill be connecting right now
580,580,742572680001,45,customer,the channels showing the channel things back on now.,1,channels showing channel things back .,the channels showing the channel things back on now
581,581,742572680001,46,agent,Okay.,0,Okay .,Okay
582,582,742572680001,47,customer,Now it says Hershey with the Sweet and the receiver and smart card. Now it's back to the little box going the blue dots. Now it's back to the channels on now.,1,Now says Hershey Sweet receiver smart card . Now 's back little box going blue dots . Now 's back channels .,Now it says Hershey with the Sweet and the receiver and smart card Now its back to the little box going the blue dots Now its back to the channels on now
583,583,742572680001,48,agent,Okay.,0,Okay .,Okay
584,584,742572680001,49,customer,Yes.,1,Yes .,Yes
585,585,742572680001,50,agent,"And you haven't moved anything, correct? Everything is where it was from the beginning.",1,"And n't moved anything , correct ? Everything beginning .",And you havent moved anything correct Everything is where it was from the beginning
586,586,742572680001,51,agent,Okay.,0,Okay .,Okay
587,587,742572680001,52,customer,"It keeps flipping different numbers, but now it's back to the Hershey with Sweet",1,"It keeps flipping different numbers , 's back Hershey Sweet",It keeps flipping different numbers but now its back to the Hershey with Sweet
588,588,742572680001,53,customer,the receiver and the smart card number. So all that.,1,receiver smart card number . So .,the receiver and the smart card number So all that
589,589,742572680001,54,customer,Now it says.,1,Now says .,Now it says
590,590,742572680001,55,customer,Check Status to determine the help of your Raven receiver. Now it says guide and DVR.,1,Check Status determine help Raven receiver . Now says guide DVR .,Check Status to determine the help of your Raven receiver Now it says guide and DVR
591,591,742572680001,56,customer,Now it says reset Hershey and restore recordings and upgrade software.,1,Now says reset Hershey restore recordings upgrade software .,Now it says reset Hershey and restore recordings and upgrade software
592,592,742572680001,57,customer,Now it's.,0,Now 's .,Now its
593,593,742572680001,58,agent,Okay.,0,Okay .,Okay
594,594,742572680001,59,customer,All set now changing now it's already back to the reset Hershey thing?,1,All set changing 's already back reset Hershey thing ?,All set now changing now its already back to the reset Hershey thing
595,595,742572680001,60,customer,I'm not touching anything. You're doing it all.,0,I 'm not touching anything . You 're .,Im not touching anything Youre doing it all
596,596,742572680001,61,agent,"Ye, yeah, let me know when the screen goes blank, we just reset. We gonna reset the Hershey {voice.creditcard.digitsTranscribed:#}st.",1,"Ye , yeah , let know screen goes blank , reset . We gon na reset Hershey { voice.creditcard.digitsTranscribed : # } st .",Ye yeah let me know when the screen goes blank we just reset We gonna reset the Hershey voicecreditcarddigitsTranscribedst
597,597,742572680001,62,customer,"Okay, it went black.",1,"Okay , went black .",Okay it went black
598,598,742572680001,63,agent,"Yes, that was me.",0,"Yes , .",Yes that was me
599,599,742572680001,64,agent,Alright.,0,Alright .,Alright
600,600,742572680001,65,customer,Now it says Hershey with Sweet,1,Now says Hershey Sweet,Now it says Hershey with Sweet
601,601,742572680001,66,customer,Starting up.,1,Starting .,Starting up
602,602,742572680001,67,agent,Okay.,0,Okay .,Okay
603,603,742572680001,68,customer,Now it's a black screen.,1,Now 's black screen .,Now its a black screen
604,604,742572680001,69,customer,"Now it's Hershey with Sweet again, starting up.",1,"Now 's Hershey Sweet , starting .",Now its Hershey with Sweet again starting up
605,605,742572680001,70,agent,Alright.,0,Alright .,Alright
606,606,742572680001,71,customer,"Now, a black screen.",1,"Now , black screen .",Now a black screen
607,607,742572680001,72,customer,gonna happen now.,0,gon na happen .,gonna happen now
608,608,742572680001,73,customer,"Okay, well, it's still a black screen.",1,"Okay , well , 's still black screen .",Okay well its still a black screen
609,609,742572680001,74,agent,"Yes, ma'am, it's gonna go to another screen. Just let me know when it changes.",1,"Yes , ma'am , 's gon na go another screen . Just let know changes .",Yes maam its gonna go to another screen Just let me know when it changes
610,610,742572680001,75,agent,"Alright, is the green light still on on the front of the Hershey",1,"Alright , green light still front Hershey",Alright is the green light still on on the front of the Hershey
611,611,742572680001,76,customer,On the front of the Hershey,1,On front Hershey,On the front of the Hershey
612,612,742572680001,77,customer,"Yeah, the green light's still on.",1,"Yeah , green light 's still .",Yeah the green lights still on
613,613,742572680001,78,agent,"Yeah, the little Raven box. Just un near your TV?",1,"Yeah , little Raven box . Just un near TV ?",Yeah the little Raven box Just un near your TV
614,614,742572680001,79,agent,Okay.,0,Okay .,Okay
615,615,742572680001,80,customer,the bottom of the TV is kinda lighter and then it gets dark dark as it goes up.,1,bottom TV kinda lighter gets dark dark goes .,the bottom of the TV is kinda lighter and then it gets dark dark as it goes up
616,616,742572680001,81,agent,Okay.,0,Okay .,Okay
617,617,742572680001,82,customer,Recommend it do this.,0,Recommend .,Recommend it do this
618,618,742572680001,83,customer,Go ahead and hear you.,0,Go ahead hear .,Go ahead and hear you
619,619,742572680001,84,agent,"not sure, maybe doing something else, can you go ahead and press the Alright, it should be coming back online. Cause I'm seeing it just popped in on my end.",1,"not sure , maybe something else , go ahead press Alright , coming back online . Cause I 'm seeing popped end .",not sure maybe doing something else can you go ahead and press the Alright it should be coming back online Cause Im seeing it just popped in on my end
620,620,742572680001,85,customer,How do I do that?,0,How I ?,How do I do that
621,621,742572680001,86,agent,"Okay, um can I go ahead and reconnect to the Hershey",1,"Okay , um I go ahead reconnect Hershey",Okay um can I go ahead and reconnect to the Hershey
622,622,742572680001,87,agent,"No, I'm saying. Can I remotely connect back to the Hershey again.",1,"No , I 'm saying . Can I remotely connect back Hershey .",No Im saying Can I remotely connect back to the Hershey again
623,623,742572680001,88,customer,"Yeah, now it says remote control battery and it went off.",1,"Yeah , says remote control battery went .",Yeah now it says remote control battery and it went off
624,624,742572680001,89,customer,Must be.,0,Must .,Must be
625,625,742572680001,90,agent,the batteries in one of your remotes are critical just kinda low.,1,batteries one remotes critical kinda low .,the batteries in one of your remotes are critical just kinda low
626,626,742572680001,91,customer,"Uh yeah, I was gonna have to replu.",0,"Uh yeah , I gon na replu .",Uh yeah I was gonna have to replu
627,627,742572680001,92,customer,Since we get off.,0,Since get .,Since we get off
628,628,742572680001,93,agent,Alright.,0,Alright .,Alright
629,629,742572680001,94,agent,Gotcha.,0,Gotcha .,Gotcha
630,630,742572680001,95,customer,"Alright, TV's back on now.",1,"Alright , TV 's back .",Alright TVs back on now
631,631,742572680001,96,customer,Okay.,0,Okay .,Okay
632,632,742572680001,97,agent,"Alright, is there anything playing. Alright, go through and check some of your channels that you normally watch?",1,"Alright , anything playing . Alright , go check channels normally watch ?",Alright is there anything playing Alright go through and check some of your channels that you normally watch
633,633,742572680001,98,customer,I guess.,0,I guess .,I guess
634,634,742572680001,99,agent,"And while you're doing that, would you like more information about how you can save up the 60 percent off your wireless phone bill.",1,"And 're , would like information save 60 percent wireless phone bill .",And while youre doing that would you like more information about how you can save up the 60 percent off your wireless phone bill
635,635,742572680001,100,agent,"Okay, I'll get you over to that department so they can talk to you in just a moment.",1,"Okay , I 'll get department talk moment .",Okay Ill get you over to that department so they can talk to you in just a moment
636,636,742572680001,101,customer,"Wait a minute. Okay, this went to a channel that I watch.",1,"Wait minute . Okay , went channel I watch .",Wait a minute Okay this went to a channel that I watch
637,637,742572680001,102,customer,Are you through with me now.,0,Are .,Are you through with me now
638,638,742572680001,103,agent,"Yes, ma'am, if all your channels are back working again. Yes, ma'am.",1,"Yes , ma'am , channels back working . Yes , ma'am .",Yes maam if all your channels are back working again Yes maam
639,639,742572680001,104,customer,"Um well, I don't wanna talk about other things I I rest time to watch a movie that's already {customer_delayed.digits4:####} minutes into it, so I'll call back the other day to get your sales.",1,"Um well , I n't wan na talk things I I rest time watch movie 's already { customer_delayed.digits4 : # # # # } minutes , I 'll call back day get sales .",Um well I dont wanna talk about other things I I rest time to watch a movie thats already customerdelayeddigits4 minutes into it so Ill call back the other day to get your sales
640,640,742572680001,105,customer,"No, I guess I'm back on now, right?",0,"No , I guess I 'm back , right ?",No I guess Im back on now right
641,641,742572680001,106,agent,"Okay. Okay, no problem. Alright, was there anything else I can help you with today?",0,"Okay . Okay , problem . Alright , anything else I help today ?",Okay Okay no problem Alright was there anything else I can help you with today
642,642,742572680001,107,customer,"Okay, thank you so much.",0,"Okay , thank much .",Okay thank you so much
643,643,742572680001,108,agent,"Yes, ma'am.",0,"Yes , ma'am .",Yes maam
644,644,742572680001,109,customer,"Okay, bye bye.",0,"Okay , bye bye .",Okay bye bye
645,645,742572680001,110,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up
646,646,742579770001,0,agent,Choosing Raven. This is {first_name: ****} your advanced tech support. How may I help?,0,Choosing Raven . This { first_name : * * * * } advanced tech support . How may I help ?,Choosing Raven This is firstname  your advanced tech support How may I help
647,647,742579770001,1,customer,"Okay, I had them on the phone, and then I the phone that.",1,"Okay , I phone , I phone .",Okay I had them on the phone and then I the phone that
648,648,742579770001,2,agent,Um.,0,Um .,Um
649,649,742579770001,3,customer,the phone call is dropped. Can you look up my notes. So we won't have to go through everything again.,1,phone call dropped . Can look notes . So wo n't go everything .,the phone call is dropped Can you look up my notes So we wont have to go through everything again
650,650,742579770001,4,customer,I've talked to them every day this week.,1,I 've talked every day week .,Ive talked to them every day this week
651,651,742579770001,5,customer,Same?,0,Same ?,Same
652,652,742579770001,6,agent,"Um sure, ma'am, uh.",0,"Um sure , ma'am , uh .",Um sure maam uh
653,653,742579770001,7,agent,"Alright. Checking, ma'am.",0,"Alright . Checking , ma'am .",Alright Checking maam
654,654,742579770001,8,agent,"Okay, the last note, ma'am, I'm showing here is that you were getting a uh no signal message or nothing on your screen from the Hershey is that?",1,"Okay , last note , ma'am , I 'm showing getting uh signal message nothing screen Hershey ?",Okay the last note maam Im showing here is that you were getting a uh no signal message or nothing on your screen from the Hershey is that
655,655,742579770001,9,agent,Correct.,1,Correct .,Correct
656,656,742579770001,10,customer,I have unplugged my machine my I've unplugged it and then when it comes up. It says set up TV.,1,I unplugged machine I 've unplugged comes . It says set TV .,I have unplugged my machine my Ive unplugged it and then when it comes up It says set up TV
657,657,742579770001,11,customer,And then on the other side of TV.,1,And side TV .,And then on the other side of TV
658,658,742579770001,12,customer,It goes away.,1,It goes away .,It goes away
659,659,742579770001,13,agent,"Alright, sir.",0,"Alright , sir .",Alright sir
660,660,742579770001,14,customer,So what do I need to do?,0,So I need ?,So what do I need to do
661,661,742579770001,15,agent,"Okay, ma'am, and.",0,"Okay , ma'am , .",Okay maam and
662,662,742579770001,16,customer,Nothing blank.,0,Nothing blank .,Nothing blank
663,663,742579770001,17,agent,"Yeah, on on the screen, what do you have now exactly?",1,"Yeah , screen , exactly ?",Yeah on on the screen what do you have now exactly
664,664,742579770001,18,agent,Okay.,0,Okay .,Okay
665,665,742579770001,19,agent,"And this is your TV by the Hershey, right? Oh, you have a one Hershey, okay. Alright, that Hershey ma'am.",1,"And TV Hershey , right ? Oh , one Hershey , okay . Alright , Hershey ma'am .",And this is your TV by the Hershey right Oh you have a one Hershey okay Alright that Hershey maam
666,666,742579770001,20,customer,That should be no.,0,That .,That should be no
667,667,742579770001,21,agent,It has a green solid light on the front.,1,It green solid light front .,It has a green solid light on the front
668,668,742579770001,22,customer,does not.,0,not .,does not
669,669,742579770001,23,customer,I've never seen a green light on it?,1,I 've never seen green light ?,Ive never seen a green light on it
670,670,742579770001,24,agent,"Alright, let's uh.",0,"Alright , let 's uh .",Alright lets uh
671,671,742579770001,25,agent,"Okay, ma'am, on the the Hershey's remote control.",1,"Okay , ma'am , Hershey 's remote control .",Okay maam on the the Hersheys remote control
672,672,742579770001,26,agent,Let us.,0,Let us .,Let us
673,673,742579770001,27,agent,Correct.,0,Correct .,Correct
674,674,742579770001,28,customer,"On the Hershey remote. Now, wait a minute. Do you want me to have my Raven TV remote? Is that what we're talking about?",1,"On Hershey remote . Now , wait minute . Do want Raven TV remote ? Is 're talking ?",On the Hershey remote Now wait a minute Do you want me to have my Raven TV remote Is that what were talking about
675,675,742579770001,29,agent,Yes.,0,Yes .,Yes
676,676,742579770001,30,customer,"Okay, I have Raven remote in my hand.",1,"Okay , I Raven remote hand .",Okay I have Raven remote in my hand
677,677,742579770001,31,agent,Alright.,0,Alright .,Alright
678,678,742579770001,32,customer,Okay.,0,Okay .,Okay
679,679,742579770001,33,agent,"Okay, ma'am, the Raven remote, press on the satellite button just one time.",1,"Okay , ma'am , Raven remote , press satellite button one time .",Okay maam the Raven remote press on the satellite button just one time
680,680,742579770001,34,agent,The the light went on the Hershey,1,The light went Hershey,The the light went on the Hershey
681,681,742579770001,35,customer,"I do not see I see a light on the Hershey, but I don't see a green light.",1,"I not see I see light Hershey , I n't see green light .",I do not see I see a light on the Hershey but I dont see a green light
682,682,742579770001,36,customer,I tried to do this every day.,0,I tried every day .,I tried to do this every day
683,683,742579770001,37,agent,You see a light on the Hershey you said?,1,You see light Hershey said ?,You see a light on the Hershey you said
684,684,742579770001,38,customer,"Yes, I do. Yes, I do.",1,"Yes , I . Yes , I .",Yes I do Yes I do
685,685,742579770001,39,agent,"Alright, okay? And um on your Raven remote, ma'am, press on the home button twice.",1,"Alright , okay ? And um Raven remote , ma'am , press home button twice .",Alright okay And um on your Raven remote maam press on the home button twice
686,686,742579770001,40,customer,Okay.,1,Okay .,Okay
687,687,742579770001,41,customer,Nothing's happening.,1,Nothing 's happening .,Nothings happening
688,688,742579770001,42,customer,Is it supposed to be on the satellite.,1,Is supposed satellite .,Is it supposed to be on the satellite
689,689,742579770001,43,agent,"Alright, then. And.",0,"Alright , . And .",Alright then And
690,690,742579770001,44,agent,Yes.,0,Yes .,Yes
691,691,742579770001,45,agent,"Yes, ma'am. It should be on satellite?",1,"Yes , ma'am . It satellite ?",Yes maam It should be on satellite
692,692,742579770001,46,customer,"Well, that didn't do anything.",1,"Well , n't anything .",Well that didnt do anything
693,693,742579770001,47,customer,Yes.,0,Yes .,Yes
694,694,742579770001,48,agent,"Okay, it shows here that you have the S a Samsung TV, is that correct?",1,"Okay , shows S Samsung TV , correct ?",Okay it shows here that you have the S a Samsung TV is that correct
695,695,742579770001,49,customer,Correct.,1,Correct .,Correct
696,696,742579770001,50,agent,"Okay, ma'am, C with you, ma'am use the Samsung remote for now.",1,"Okay , ma'am , C , ma'am use Samsung remote .",Okay maam C with you maam use the Samsung remote for now
697,697,742579770001,51,customer,"Am I gonna have to go through this all the time. If this is the problem, why don't they send a tech out and get a tech, so I don't have to call every time I turn around, this is just ridiculous.",1,"Am I gon na go time . If problem , n't send tech get tech , I n't call every time I turn around , ridiculous .",Am I gonna have to go through this all the time If this is the problem why dont they send a tech out and get a tech so I dont have to call every time I turn around this is just ridiculous
698,698,742579770001,52,agent,"me help you, ma'am, and we'll provide some easy steps.",0,"help , ma'am , 'll provide easy steps .",me help you maam and well provide some easy steps
699,699,742579770001,53,customer,I get this I have to get it out again.,0,I get I get .,I get this I have to get it out again
700,700,742579770001,54,customer,I'm tired of it.,0,I 'm tired .,Im tired of it
701,701,742579770001,55,customer,"Well, then they need to get out here and they need to fix it.",1,"Well , need get need fix .",Well then they need to get out here and they need to fix it
702,702,742579770001,56,agent,"Yeah, this uh simple, ma'am, you're having now is a possible issue with the wirings.",1,"Yeah , uh simple , ma'am , 're possible issue wirings .",Yeah this uh simple maam youre having now is a possible issue with the wirings
703,703,742579770001,57,customer,"Now I gotta find the down remote again, just a minute. I have to lay down and try to find the other Samsung remote again.",1,"Now I got ta find remote , minute . I lay try find Samsung remote .",Now I gotta find the down remote again just a minute I have to lay down and try to find the other Samsung remote again
704,704,742579770001,58,agent,Cause if if.,0,Cause .,Cause if if
705,705,742579770001,59,customer,Something different than the remote.,1,Something different remote .,Something different than the remote
706,706,742579770001,60,customer,Okay.,0,Okay .,Okay
707,707,742579770001,61,customer,"Alright, now I have the Samsung remote?",1,"Alright , I Samsung remote ?",Alright now I have the Samsung remote
708,708,742579770001,62,agent,"Alright, with uh the remote, ma'am, press on the input button or home button.",1,"Alright , uh remote , ma'am , press input button home button .",Alright with uh the remote maam press on the input button or home button
709,709,742579770001,63,customer,2nd my screen went black. My TV's off. Now turn it back on.,1,2nd screen went black . My TV 's . Now turn back .,2nd my screen went black My TVs off Now turn it back on
710,710,742579770001,64,customer,It says setup. TV.,1,It says setup . TV .,It says setup TV
711,711,742579770001,65,customer,"And then on the left hand side and on the right hand side, it says setup. TV.",1,"And left hand side right hand side , says setup . TV .",And then on the left hand side and on the right hand side it says setup TV
712,712,742579770001,66,customer,"And the other one, nothing is showing?",1,"And one , nothing showing ?",And the other one nothing is showing
713,713,742579770001,67,agent,"Yes, sir. Alright, okay, on the Samsung remote. Is there a home?",1,"Yes , sir . Alright , okay , Samsung remote . Is home ?",Yes sir Alright okay on the Samsung remote Is there a home
714,714,742579770001,68,agent,Home button?,1,Home button ?,Home button
715,715,742579770001,69,agent,"Okay, could you please, ma'am, press home?",1,"Okay , could please , ma'am , press home ?",Okay could you please maam press home
716,716,742579770001,70,customer,"Okay, I did.",1,"Okay , I .",Okay I did
717,717,742579770001,71,customer,TV.,0,TV .,TV
718,718,742579770001,72,customer,What?,0,What ?,What
719,719,742579770001,73,agent,And what came up on your sc Mm. What else do you see.,1,And came sc Mm . What else see .,And what came up on your sc Mm What else do you see
720,720,742579770001,74,customer,"On the screen it says set up TV on the left hand side and it says set up TV on the right hand side, and then there's the tiles down below TV Plus app, YouTube, HDMI. Three next to.",1,"On screen says set TV left hand side says set TV right hand side , 's tiles TV Plus app , YouTube , HDMI . Three next .",On the screen it says set up TV on the left hand side and it says set up TV on the right hand side and then theres the tiles down below TV Plus app YouTube HDMI Three next to
721,721,742579770001,75,customer,HDMI. One DVR TV One.,1,HDMI . One DVR TV One .,HDMI One DVR TV One
722,722,742579770001,76,customer,Yes.,0,Yes .,Yes
723,723,742579770001,77,agent,"Alright, on that screen, ma'am, the one with H D M I three go to that and press okay.",1,"Alright , screen , ma'am , one H D M I three go press okay .",Alright on that screen maam the one with H D M I three go to that and press okay
724,724,742579770001,78,customer,I don't know. I can't get to it won't go it won't do that.,1,I n't know . I ca n't get wo n't go wo n't .,I dont know I cant get to it wont go it wont do that
725,725,742579770001,79,agent,With the Samsung remote?,1,With Samsung remote ?,With the Samsung remote
726,726,742579770001,80,customer,"No, it doesn't.",1,"No , n't .",No it doesnt
727,727,742579770001,81,customer,me go back to home?,1,go back home ?,me go back to home
728,728,742579770001,82,agent,Alright.,1,Alright .,Alright
729,729,742579770001,83,customer,"Hi, this I don't know how many times this week already? I don't feel like I should have to call them every time. Even better. I'm gonna get rid of Raven",1,"Hi , I n't know many times week already ? I n't feel like I call every time . Even better . I 'm gon na get rid Raven",Hi this I dont know how many times this week already I dont feel like I should have to call them every time Even better Im gonna get rid of Raven
730,730,742579770001,84,customer,"Okay, I pressed on the the button that says the home on it and it comes up. It says set up TV and under it says set up TV.",1,"Okay , I pressed button says home comes . It says set TV says set TV .",Okay I pressed on the the button that says the home on it and it comes up It says set up TV and under it says set up TV
731,731,742579770001,85,agent,I.,0,I .,I
732,732,742579770001,86,customer,"when I try to go down to them. Oh, there's also a tile and or remove under the HDMI.",1,"I try go . Oh , 's also tile remove HDMI .",when I try to go down to them Oh theres also a tile and or remove under the HDMI
733,733,742579770001,87,agent,Were you able to like that. HDMI. Three.,1,Were able like . HDMI . Three .,Were you able to like that HDMI Three
734,734,742579770001,88,customer,"When I click on it. It goes back to setup. TV setup, TV.",1,"When I click . It goes back setup . TV setup , TV .",When I click on it It goes back to setup TV setup TV
735,735,742579770001,89,customer,That's what I'm trying it on.,0,That 's I 'm trying .,Thats what Im trying it on
736,736,742579770001,90,agent,"Okay, could you try it on HDMI one you have HDMI. Three HDMI one? Correct?",1,"Okay , could try HDMI one HDMI . Three HDMI one ? Correct ?",Okay could you try it on HDMI one you have HDMI Three HDMI one Correct
737,737,742579770001,91,customer,"And I've tried the HDMI one, DVD one, there's a down arrow. When I click on it. Click on it. The screen goes.",1,"And I 've tried HDMI one , DVD one , 's arrow . When I click . Click . The screen goes .",And Ive tried the HDMI one DVD one theres a down arrow When I click on it Click on it The screen goes
738,738,742579770001,92,agent,I.,0,I .,I
739,739,742579770001,93,customer,And then up on the left hand on the TV.,1,And left hand TV .,And then up on the left hand on the TV
740,740,742579770001,94,customer,Something about HDMI. I don't know what we did before.,1,Something HDMI . I n't know .,Something about HDMI I dont know what we did before
741,741,742579770001,95,customer,God.,0,God .,God
742,742,742579770001,96,customer,What do you want me to do with it. I've already unplugged that once tonight. Do you want me to unplug it again.,1,What want . I 've already unplugged tonight . Do want unplug .,What do you want me to do with it Ive already unplugged that once tonight Do you want me to unplug it again
743,743,742579770001,97,agent,"Alright, will you be able, ma'am, to check back of your television?",1,"Alright , able , ma'am , check back television ?",Alright will you be able maam to check back of your television
744,744,742579770001,98,customer,I unplugged the 1st that goes to the cable.,1,I unplugged 1st goes cable .,I unplugged the 1st that goes to the cable
745,745,742579770001,99,agent,"The power. Okay, on the back of your TV, could you try to unplug the HDMI cord from the TV that goes.",1,"The power . Okay , back TV , could try unplug HDMI cord TV goes .",The power Okay on the back of your TV could you try to unplug the HDMI cord from the TV that goes
746,746,742579770001,100,agent,Alright.,0,Alright .,Alright
747,747,742579770001,101,customer,"a brand new, which one I was no, I can't evidently, it is not set up properly. They didn't set it up properly.",1,"brand new , one I , I ca n't evidently , not set properly . They n't set properly .",a brand new which one I was no I cant evidently it is not set up properly They didnt set it up properly
748,748,742579770001,102,customer,had trouble with it ever since.,1,trouble ever since .,had trouble with it ever since
749,749,742579770001,103,agent,could help you to do those troubleshooting step.,1,could help troubleshooting step .,could help you to do those troubleshooting step
750,750,742579770001,104,customer,"No, there is not.",0,"No , not .",No there is not
751,751,742579770001,105,agent,Alright.,0,Alright .,Alright
752,752,742579770001,106,customer,have to call them every time.,1,call every time .,have to call them every time
753,753,742579770001,107,customer,this is getting pretty fixed.,1,getting pretty fixed .,this is getting pretty fixed
754,754,742579770001,108,agent,"No, it should not there have them to deal with the problem again and again, I think there's something that has to be replaced, uh with the wires or the device.",1,"No , not deal problem , I think 's something replaced , uh wires device .",No it should not there have them to deal with the problem again and again I think theres something that has to be replaced uh with the wires or the device
755,755,742579770001,109,customer,"gone on for quite some time, so I'm tired of you that or I want out of Raven contract.",1,"gone quite time , I 'm tired I want Raven contract .",gone on for quite some time so Im tired of you that or I want out of Raven contract
756,756,742579770001,110,customer,me talk to a Raven supervisor.,1,talk Raven supervisor .,me talk to a Raven supervisor
757,757,742579770001,111,agent,"Yeah, for this problem, ma'am. We will be sending the technician out.",1,"Yeah , problem , ma'am . We sending technician .",Yeah for this problem maam We will be sending the technician out
758,758,742579770001,112,agent,Through the technician.,1,Through technician .,Through the technician
759,759,742579770001,113,customer,So then? How would the hell I might.,0,So ? How would hell I might .,So then How would the hell I might
760,760,742579770001,114,customer,Are you the technician.,0,Are technician .,Are you the technician
761,761,742579770001,115,customer,What?,0,What ?,What
762,762,742579770001,116,agent,"No, we will send a physical technician in your address and will do it physically. That would be on Thursday.",1,"No , send physical technician address physically . That would Thursday .",No we will send a physical technician in your address and will do it physically That would be on Thursday
763,763,742579770001,117,customer,"No, that's not.",0,"No , 's not .",No thats not
764,764,742579770001,118,agent,"Yep, but because we can provide you, ma'am credits for the days that your service is out to until.",1,"Yep , provide , ma'am credits days service .",Yep but because we can provide you maam credits for the days that your service is out to until
765,765,742579770001,119,customer,"a supervisor, and are you do have it on many times I have called in.",1,"supervisor , many times I called .",a supervisor and are you do have it on many times I have called in
766,766,742579770001,120,agent,"Yeah, we have, ma'am?",0,"Yeah , , ma'am ?",Yeah we have maam
767,767,742579770001,121,customer,"Okay, transfer to somebody else? Because usually, they fix this one I that I have to unplug something plug it back in and start it up again.",1,"Okay , transfer somebody else ? Because usually , fix one I I unplug something plug back start .",Okay transfer to somebody else Because usually they fix this one I that I have to unplug something plug it back in and start it up again
768,768,742579770001,122,customer,And I don't remember. So why don't you transfer me to a different.,1,And I n't remember . So n't transfer different .,And I dont remember So why dont you transfer me to a different
769,769,742579770001,123,agent,"Alright, yeah, I think that's right, is unplugging the receiver, the Hershey and the TV.",1,"Alright , yeah , I think 's right , unplugging receiver , Hershey TV .",Alright yeah I think thats right is unplugging the receiver the Hershey and the TV
770,770,742579770001,124,customer,"Yeah, I've done that.",0,"Yeah , I 've done .",Yeah Ive done that
771,771,742579770001,125,agent,"Alright, okay, ma'am. So I will connect you to uh the technical department. I don't want to guarantee anything though. Just hold on.",1,"Alright , okay , ma'am . So I connect uh technical department . I n't want guarantee anything though . Just hold .",Alright okay maam So I will connect you to uh the technical department I dont want to guarantee anything though Just hold on
772,772,742579770001,126,agent,A.,0,A .,A
773,773,742579770001,127,customer,Yeah.,0,Yeah .,Yeah
774,774,742579770001,128,customer,I.,0,I .,I
775,775,742579770001,129,agent,mhm.,0,mhm .,mhm
776,776,742579770001,130,agent,A.,0,A .,A
777,777,742579770001,131,customer,Ma'am?,0,Ma'am ?,Maam
778,778,742579770001,132,bot,issue auto wrapped up.,0,issue auto wrapped .,issue auto wrapped up