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README.md

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+---
+tags:
+- text-classification
+- customer-service
+- intent-detection
+library_name: transformers
+language: en
+license: apache-2.0
+---
+
+# Customer Service Intent Model
+
+## Model Description
+Intent classification model for customer service interactions. Handles:
+- Intent Detection
+- Topic Classification
+- Sentiment Analysis
+
+This is part of a dual-model approach:
+1. This model (Intent/Topic/Sentiment)
+2. Empathy model (available at raghavdw/cci-capstone-asapp-empathy)
+
+## Latest Training Info
+```json
+{
+  "metrics": {
+    "intent_accuracy": 0,
+    "topic_accuracy": 0,
+    "sentiment_accuracy": 0
+  },
+  "training_args": {
+    "output_dir": "models/test_run_20250110_162536/intent_model",
+    "overwrite_output_dir": false,
+    "do_train": false,
+    "do_eval": true,
+    "do_predict": false,
+    "eval_strategy": "epoch",
+    "prediction_loss_only": false,
+    "per_device_train_batch_size": 16,
+    "per_device_eval_batch_size": 32,
+    "per_gpu_train_batch_size": null,
+    "per_gpu_eval_batch_size": null,
+    "gradient_accumulation_steps": 1,
+    "eval_accumulation_steps": null,
+    "eval_delay": 0,
+    "torch_empty_cache_steps": null,
+    "learning_rate": 2e-05,
+    "weight_decay": 0.01,
+    "adam_beta1": 0.9,
+    "adam_beta2": 0.999,
+    "adam_epsilon": 1e-08,
+    "max_grad_norm": 1.0,
+    "num_train_epochs": 3,
+    "max_steps": -1,
+    "lr_scheduler_type": "linear",
+    "lr_scheduler_kwargs": {},
+    "warmup_ratio": 0.1,
+    "warmup_steps": 0,
+    "log_level": "passive",
+    "log_level_replica": "warning",
+    "log_on_each_node": true,
+    "logging_dir": "models/test_run_20250110_162536/logs",
+    "logging_strategy": "steps",
+    "logging_first_step": true,
+    "logging_steps": 10,
+    "logging_nan_inf_filter": true,
+    "save_strategy": "epoch",
+    "save_steps": 500,
+    "save_total_limit": 2,
+    "save_safetensors": true,
+    "save_on_each_node": false,
+    "save_only_model": false,
+    "restore_callback_states_from_checkpoint": false,
+    "no_cuda": false,
+    "use_cpu": false,
+    "use_mps_device": false,
+    "seed": 42,
+    "data_seed": null,
+    "jit_mode_eval": false,
+    "use_ipex": false,
+    "bf16": false,
+    "fp16": false,
+    "fp16_opt_level": "O1",
+    "half_precision_backend": "auto",
+    "bf16_full_eval": false,
+    "fp16_full_eval": false,
+    "tf32": null,
+    "local_rank": 0,
+    "ddp_backend": null,
+    "tpu_num_cores": null,
+    "tpu_metrics_debug": false,
+    "debug": [],
+    "dataloader_drop_last": false,
+    "eval_steps": null,
+    "dataloader_num_workers": 0,
+    "dataloader_prefetch_factor": null,
+    "past_index": -1,
+    "run_name": "models/test_run_20250110_162536/intent_model",
+    "disable_tqdm": false,
+    "remove_unused_columns": true,
+    "label_names": null,
+    "load_best_model_at_end": true,
+    "metric_for_best_model": "eval_loss",
+    "greater_is_better": false,
+    "ignore_data_skip": false,
+    "fsdp": [],
+    "fsdp_min_num_params": 0,
+    "fsdp_config": {
+      "min_num_params": 0,
+      "xla": false,
+      "xla_fsdp_v2": false,
+      "xla_fsdp_grad_ckpt": false
+    },
+    "fsdp_transformer_layer_cls_to_wrap": null,
+    "accelerator_config": {
+      "split_batches": false,
+      "dispatch_batches": null,
+      "even_batches": true,
+      "use_seedable_sampler": true,
+      "non_blocking": false,
+      "gradient_accumulation_kwargs": null
+    },
+    "deepspeed": null,
+    "label_smoothing_factor": 0.0,
+    "optim": "adamw_torch",
+    "optim_args": null,
+    "adafactor": false,
+    "group_by_length": false,
+    "length_column_name": "length",
+    "report_to": [],
+    "ddp_find_unused_parameters": null,
+    "ddp_bucket_cap_mb": null,
+    "ddp_broadcast_buffers": null,
+    "dataloader_pin_memory": true,
+    "dataloader_persistent_workers": false,
+    "skip_memory_metrics": true,
+    "use_legacy_prediction_loop": false,
+    "push_to_hub": false,
+    "resume_from_checkpoint": null,
+    "hub_model_id": null,
+    "hub_strategy": "every_save",
+    "hub_token": "<HUB_TOKEN>",
+    "hub_private_repo": false,
+    "hub_always_push": false,
+    "gradient_checkpointing": false,
+    "gradient_checkpointing_kwargs": null,
+    "include_inputs_for_metrics": false,
+    "include_for_metrics": [],
+    "eval_do_concat_batches": true,
+    "fp16_backend": "auto",
+    "evaluation_strategy": "epoch",
+    "push_to_hub_model_id": null,
+    "push_to_hub_organization": null,
+    "push_to_hub_token": "<PUSH_TO_HUB_TOKEN>",
+    "mp_parameters": "",
+    "auto_find_batch_size": false,
+    "full_determinism": false,
+    "torchdynamo": null,
+    "ray_scope": "last",
+    "ddp_timeout": 1800,
+    "torch_compile": false,
+    "torch_compile_backend": null,
+    "torch_compile_mode": null,
+    "dispatch_batches": null,
+    "split_batches": null,
+    "include_tokens_per_second": false,
+    "include_num_input_tokens_seen": false,
+    "neftune_noise_alpha": null,
+    "optim_target_modules": null,
+    "batch_eval_metrics": false,
+    "eval_on_start": false,
+    "use_liger_kernel": false,
+    "eval_use_gather_object": false,
+    "average_tokens_across_devices": false
+  },
+  "final_loss": 1.6091885400633528
+}
+```
+
+## Usage Example
+```python
+from transformers import AutoModelForSequenceClassification, AutoTokenizer
+
+# Load intent model
+model = AutoModelForSequenceClassification.from_pretrained("raghavdw/cci-capstone-asapp")
+tokenizer = AutoTokenizer.from_pretrained("raghavdw/cci-capstone-asapp")
+
+# Process text
+text = "I need help with my flight booking"
+inputs = tokenizer(text, return_tensors="pt")
+outputs = model(**inputs)
+```
+
+Last Updated: 2025-01-10 19:10:31

config.json

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+{
+  "_name_or_path": "google/electra-base-discriminator",
+  "architectures": [
+    "ElectraForSequenceClassification"
+  ],
+  "attention_probs_dropout_prob": 0.1,
+  "classifier_dropout": null,
+  "embedding_size": 768,
+  "hidden_act": "gelu",
+  "hidden_dropout_prob": 0.1,
+  "hidden_size": 768,
+  "id2label": {
+    "0": "LABEL_0",
+    "1": "LABEL_1",
+    "2": "LABEL_2",
+    "3": "LABEL_3",
+    "4": "LABEL_4",
+    "5": "LABEL_5",
+    "6": "LABEL_6",
+    "7": "LABEL_7",
+    "8": "LABEL_8",
+    "9": "LABEL_9",
+    "10": "LABEL_10",
+    "11": "LABEL_11",
+    "12": "LABEL_12",
+    "13": "LABEL_13",
+    "14": "LABEL_14",
+    "15": "LABEL_15",
+    "16": "LABEL_16",
+    "17": "LABEL_17",
+    "18": "LABEL_18",
+    "19": "LABEL_19",
+    "20": "LABEL_20",
+    "21": "LABEL_21",
+    "22": "LABEL_22",
+    "23": "LABEL_23",
+    "24": "LABEL_24",
+    "25": "LABEL_25",
+    "26": "LABEL_26",
+    "27": "LABEL_27",
+    "28": "LABEL_28",
+    "29": "LABEL_29",
+    "30": "LABEL_30",
+    "31": "LABEL_31",
+    "32": "LABEL_32",
+    "33": "LABEL_33",
+    "34": "LABEL_34",
+    "35": "LABEL_35",
+    "36": "LABEL_36",
+    "37": "LABEL_37"
+  },
+  "initializer_range": 0.02,
+  "intermediate_size": 3072,
+  "label2id": {
+    "LABEL_0": 0,
+    "LABEL_1": 1,
+    "LABEL_10": 10,
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+    "LABEL_2": 2,
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+    "LABEL_29": 29,
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+    "LABEL_33": 33,
+    "LABEL_34": 34,
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+    "LABEL_36": 36,
+    "LABEL_37": 37,
+    "LABEL_4": 4,
+    "LABEL_5": 5,
+    "LABEL_6": 6,
+    "LABEL_7": 7,
+    "LABEL_8": 8,
+    "LABEL_9": 9
+  },
+  "layer_norm_eps": 1e-12,
+  "max_position_embeddings": 512,
+  "model_type": "electra",
+  "num_attention_heads": 12,
+  "num_hidden_layers": 12,
+  "pad_token_id": 0,
+  "position_embedding_type": "absolute",
+  "problem_type": "multi_label_classification",
+  "summary_activation": "gelu",
+  "summary_last_dropout": 0.1,
+  "summary_type": "first",
+  "summary_use_proj": true,
+  "torch_dtype": "float32",
+  "transformers_version": "4.46.3",
+  "type_vocab_size": 2,
+  "use_cache": true,
+  "vocab_size": 30522
+}

label_maps.json

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+{
+  "Predicted_Intent": {
+    "AccountAccess": 0,
+    "BaggageClaim": 1,
+    "CancelFlight": 2,
+    "ChangeFlight": 3,
+    "CheckFlightStatus": 4,
+    "Complaint": 5,
+    "CreditCardInquiry": 6,
+    "GeneralInquiry": 7,
+    "GetRefund": 8,
+    "In-FlightEntertainment": 9,
+    "MileageInquiry": 10,
+    "Other": 11,
+    "PetTravel": 12,
+    "ProvideInformation": 13,
+    "RequestAssistance": 14,
+    "UpgradeRequest": 15
+  },
+  "Topic_Name": {
+    "Account Access": 0,
+    "Baggage Claim": 1,
+    "Cancel Flight": 2,
+    "Change Flight": 3,
+    "Check Flight Status": 4,
+    "Complaint": 5,
+    "Credit Card Inquiry": 6,
+    "General Inquiry": 7,
+    "Get Refund": 8,
+    "In-Flight Entertainment": 9,
+    "Mileage Inquiry": 10,
+    "Other": 11,
+    "Pet Travel": 12,
+    "Provide Information": 13,
+    "Request Assistance": 14,
+    "Upgrade Request": 15
+  },
+  "Sentiment": {
+    "NEGATIVE": 0,
+    "POSITIVE": 1
+  },
+  "fallback_type": {
+    "intent mismatch": 0,
+    "no fallback": 1,
+    "other fallback": 2,
+    "unknown query": 3
+  }
+}

model.safetensors

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+oid sha256:9874e1c8c4f59d2e71b4bff8f237258651dbae49b1d95682d56ce110e35c4e4c
+size 438069984

special_tokens_map.json

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+{
+  "cls_token": "[CLS]",
+  "mask_token": "[MASK]",
+  "pad_token": "[PAD]",
+  "sep_token": "[SEP]",
+  "unk_token": "[UNK]"
+}

tokenizer_config.json

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+{
+  "added_tokens_decoder": {
+    "0": {
+      "content": "[PAD]",
+      "lstrip": false,
+      "normalized": false,
+      "rstrip": false,
+      "single_word": false,
+      "special": true
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+      "normalized": false,
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+      "special": true
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+      "rstrip": false,
+      "single_word": false,
+      "special": true
+    }
+  },
+  "clean_up_tokenization_spaces": false,
+  "cls_token": "[CLS]",
+  "do_lower_case": true,
+  "mask_token": "[MASK]",
+  "model_max_length": 512,
+  "pad_token": "[PAD]",
+  "sep_token": "[SEP]",
+  "strip_accents": null,
+  "tokenize_chinese_chars": true,
+  "tokenizer_class": "ElectraTokenizer",
+  "unk_token": "[UNK]"
+}

training_args.bin

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