diff --git "a/dstc11_one_intent.csv" "b/dstc11_one_intent.csv"
new file mode 100644--- /dev/null
+++ "b/dstc11_one_intent.csv"
@@ -0,0 +1,4206 @@
+index,dialogue_id,turn_id,speaker_role,utterance,dialogue_acts,intents,industry
+0,banking_0000,banking_0000_001,Customer,Yes I called earlier to see if you could see any pending deposits on my account. I was just wondering if you could check my account balance for me.,['InformIntent'],CheckAccountBalance,banking
+1,banking_0000,banking_0000_039,Customer,Actually yes. Could you also give me the balance on my savings account too? I'm sorry.,['InformIntent'],CheckAccountBalance,banking
+2,banking_0000,banking_0000_045,Customer,"OK, could you also tell me what the last deposit and last withdrawal was on the account too?",['InformIntent'],CheckTransactionHistory,banking
+3,banking_0001,banking_0001_001,Customer,"yes, I need to change a email that I have on file. Please could you help me with that?",['InformIntent'],UpdateEmail,banking
+4,banking_0002,banking_0002_001,Customer,yes. I've lost my phone last week on a trip to Florida. I was down there for my daughter's wedding. I just received a new phone and would like to update my number on file please.,['InformIntent'],UpdatePhoneNumber,banking
+5,banking_0003,banking_0003_001,Customer,Yes. I need to Close my account and transfer the remaining funds to another account please.,['InformIntent'],CloseBankAccount,banking
+6,banking_0004,banking_0004_001,Customer,Hello I'm calling to transfer the main funds from my closing account to my other account.,['InformIntent'],ExternalWireTransfer,banking
+7,banking_0005,banking_0005_005,Customer,I am driving around and I'm trying to locate one of your branches.,['InformIntent'],FindBranch,banking
+8,banking_0006,banking_0006_003,Customer,I'm doing good. I need some help please. I am trying to open up a new checking account with you guys.,['InformIntent'],OpenBankingAccount,banking
+9,banking_0007,banking_0007_047,Customer,"one more question, what phone number do you have on file? Do you have the the three oh four eight four one number? Cuz I changed my number last month.",['InformIntent'],GetAccountInfo,banking
+10,banking_0008,banking_0008_001,Customer,Hi this is Julie Williams. I'm calling to check a balance on my account.,['InformIntent'],CheckAccountBalance,banking
+11,banking_0008,banking_0008_016,Customer,"Oh, OK. Can I transfer two hundred dollars from my savings to my checking account?",['InformIntent'],InternalFundsTransfer,banking
+12,banking_0009,banking_0009_003,Customer,I have some weird charges on there I never made. Not good.,[],DisputeCharge,banking
+13,banking_0010,banking_0010_060,Customer,Yeah just to check the account balance for the checking first.,['InformIntent'],CheckAccountBalance,banking
+14,banking_0010,banking_0010_062,Customer,Perfect. OK that's great. And can you go ahead and check the savings for me too?,['InformIntent'],CheckAccountBalance,banking
+15,banking_0011,banking_0011_001,Customer,I need to close my accounts.,['InformIntent'],CloseBankAccount,banking
+16,banking_0011,banking_0011_029,Customer,"So how long is it gonna take for this to happen, this transfer?",['InformIntent'],AskAboutTransferTime,banking
+17,banking_0011,banking_0011_040,Customer,OK. Good. And I do have to change my savings account over.,[],ExternalWireTransfer,banking
+18,banking_0012,banking_0012_001,Customer,"Hi, I need to make a transfer from my checking to my savings, please?",['InformIntent'],InternalFundsTransfer,banking
+19,banking_0013,banking_0013_001,Customer,"Hi, I need to check the account on my credit. On my credit card.",['InformIntent'],CheckAccountBalance,banking
+20,banking_0013,banking_0013_039,Customer,I want. I want to check my savings account.,['InformIntent'],CheckAccountBalance,banking
+21,banking_0013,banking_0013_059,Customer,"Yeah, yeah, I better open a checking account so my moms can't get it. Can I. Can I open an account that moms aren't allowed to use? I don't want my mom using my accounts no more.",['InformIntent'],OpenBankingAccount,banking
+22,banking_0014,banking_0014_010,Customer,I I want to do a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+23,banking_0016,banking_0016_001,Customer,yes. My name is Randy Appleton and I just got my electric bill and it's much higher than what I was was thinking and I need some help.,['InformIntent'],InternalFundsTransfer,banking
+24,banking_0017,banking_0017_001,Customer,Hi I want to transfer funds from my checking account to my savings account. I called earlier about this but I didn't have all the information the agent was requesting on hand. And I think I have it all now and I'd like to do it.,['InformIntent'],InternalFundsTransfer,banking
+25,banking_0018,banking_0018_001,Customer,"Yes, I was calling to check the balance of my account.",['InformIntent'],CheckAccountBalance,banking
+26,banking_0019,banking_0019_021,Customer,"Say love. OK, can I check my balance when we're done?",['InformIntent'],CheckAccountBalance,banking
+27,banking_0020,banking_0020_020,Customer,OK. Well I was I was calling because I'm actually I haven't and been able to have access on my phone for some reason . I'm not getting any bars where I am. and I need to transfer some money from my savings over to my checking so I have access to some money out here.,['InformIntent'],InternalFundsTransfer,banking
+28,banking_0020,banking_0020_057,Customer,No worries. And while I have you actually since my phone isn't letting me use it to do any online banking or anything can I bother you to help me find an ATM around here?,['InformIntent'],FindATM,banking
+29,banking_0021,banking_0021_001,Customer,Hello this is Peter Davis I want to update my street address.,['InformIntent'],UpdateStreetAddress,banking
+30,banking_0022,banking_0022_001,Customer,Yeah I need to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+31,banking_0023,banking_0023_001,Customer,yes hey my name is James. I'm trying to locate the nearest branch. Toward me or near me.,['InformIntent'],FindBranch,banking
+32,banking_0023,banking_0023_002,Customer,And and also what are the hours of that branch?,['InformIntent'],GetBranchHours,banking
+33,banking_0024,banking_0024_001,Customer,Hi this is Peter Davis speaking. I want to make a transfer from my savings account to my checking account please.,['InformIntent'],InternalFundsTransfer,banking
+34,banking_0024,banking_0024_019,Customer,OK and I have another question. can you see where the nearest ATM machine is for me?,['InformIntent'],FindATM,banking
+35,banking_0024,banking_0024_036,Customer,No no but that ATM does it do cash deposit because I need to do a deposit there.,['InformIntent'],AskAboutCashDeposits,banking
+36,banking_0025,banking_0025_001,Customer,yes. My name is Dan Thomas T H O M A S. And I need to check the balance of my savings account please.,['InformIntent'],CheckAccountBalance,banking
+37,banking_0025,banking_0025_012,Customer,"can you tell me if gaining any interest on my checking account please, an and what that interest rate might be if I am?",['InformIntent'],CheckAccountInterestRate,banking
+38,banking_0025,banking_0025_015,Customer,OK. I probably need to transfer some money out of my savings account to my checking where I can buy those tires.,['InformIntent'],InternalFundsTransfer,banking
+39,banking_0026,banking_0026_003,Customer,yeah so I was calling just to check the account balance.,['InformIntent'],CheckAccountBalance,banking
+40,banking_0026,banking_0026_049,Customer,no that's definitely not address. that must be my old address. I do new address.,[],UpdateStreetAddress,banking
+41,banking_0028,banking_0028_001,Customer,Yes good morning. my name is John Meadows and I'd like to find the closest ATM to where I live.,['InformIntent'],FindATM,banking
+42,banking_0028,banking_0028_011,Customer,OK that yeah no that sounds pretty close. Could you verify the balance in my checking account please?,['InformIntent'],CheckAccountBalance,banking
+43,banking_0028,banking_0028_037,Customer,OK OK. The let me where would I get a listing of other ATMs as as I'm traveling around the city?,['InformIntent'],FindATM,banking
+44,banking_0029,banking_0029_001,Customer,"Hello good morning Joshua, my name is Amber Rose and I'm calling because I want to close down my account.",['InformIntent'],CloseBankAccount,banking
+45,banking_0031,banking_0031_001,Customer,"hello. I'm calling because I know this lobby hours for Intellibank, have reduced substantially and, and now you're even closed on Saturday where you used to have at least five hours available. And I'm just trying to understand what this is all about and you know, whatever you can help me with that would be great.",[],GetBranchHours,banking
+46,banking_0031,banking_0031_005,Customer,"no, actually I wanted to transfer to another institution if that's OK.",['InformIntent'],ExternalWireTransfer,banking
+47,banking_0031,banking_0031_043,Customer,"Yup, that's Summit Hills Bank. and do you know how soon this will happen? The transfer.",['InformIntent'],AskAboutTransferTime,banking
+48,banking_0032,banking_0032_001,Customer,"Hey Doug. This is Johan Duly, and I'm down here at the shop I got my Cadillac in here and It's got a leak in the manifold and they say they can fix it today but I got to get the money to them right now, before they can fix it.",['InformIntent'],ExternalWireTransfer,banking
+49,banking_0033,banking_0033_003,Customer,Hello. I'm a customer to your bank. My name is Sarah. I want to report about my stolen card.,['InformIntent'],ReportLostStolenCard,banking
+50,banking_0033,banking_0033_117,Customer,"Of course, yes. Once you block that one, I want to get a new card that I'll be able to withdraw. I need a new card.",['InformIntent'],RequestNewCard,banking
+51,banking_0034,banking_0034_018,Customer,"that's correct. oh is that Intrabank bank ATM at the library location near a parking lot, do you know?",['InformIntent'],GetBranchInfo,banking
+52,banking_0035,banking_0035_023,Customer,I mean if there's one close I'd be willing to try it.,[],FindBranch,banking
+53,banking_0035,banking_0035_041,Customer,"well I do want to know if I could maybe just, set up the internet account thing with you guys. You know the the internet thingy.",['InformIntent'],SetUpOnlineBanking,banking
+54,banking_0037,banking_0037_020,Customer,"OK I definitely want to close it and I definitely want to transfer the money. I have a checking's account that I use pretty much on a regular basis, maybe daily. Anyway, I would like to put the money into that account.",['InformIntent'],InternalFundsTransfer,banking
+55,banking_0038,banking_0038_002,Customer,I also need to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+56,banking_0039,banking_0039_011,Customer,Oh I see. I see. OK well the reason why I'm calling is I wanna make a transfer of some money from my checking account to my savings account.,['InformIntent'],InternalFundsTransfer,banking
+57,banking_0039,banking_0039_021,Customer,the checking account is one five zero one. Zero six. Eight five. and I need to know what my balance is for each one of these accounts. before I make the transfer.,['InformIntent'],CheckAccountBalance,banking
+58,banking_0039,banking_0039_029,Customer,yeah actually I need to find an ATM machine.,['InformIntent'],FindATM,banking
+59,banking_0039,banking_0039_037,Customer,Oh OK yeah that should be easy to remember. One five seven Mouse Street. OK Oh and you know there's something else that I need to do. I I can't believe I left this to the end. I need to report my credit card stolen.,['InformIntent'],ReportLostStolenCard,banking
+60,banking_0040,banking_0040_001,Customer,Hi Amber I'd like to make a wire transfer. Can I do that over the phone?,['InformIntent'],ExternalWireTransfer,banking
+61,banking_0040,banking_0040_035,Customer,Is there a fee to do a domestic wire transfer?,['InformIntent'],AskAboutTransferFees,banking
+62,banking_0042,banking_0042_001,Customer,"Yes, Jerry. my name is Evelyn Richards. I'm out of town and in New York and I need to make a deposit to cover my car note.",['InformIntent'],FindBranch,banking
+63,banking_0042,banking_0042_029,Customer,I do need to see what my available balance is on my checking account.,['InformIntent'],CheckAccountBalance,banking
+64,banking_0043,banking_0043_001,Customer,"Finally! Wow, I've been trying to reach you guys for a long time. You know, I just moved into my area and I been I been trying to do some banking transactions on my with with my phone and it has been giving me issues, so I'm trying to see if I can get a branch of your bank that's around here someplace.",['InformIntent'],FindBranch,banking
+65,banking_0043,banking_0043_002,Customer,I want to know how I can get my account balance and statement of account and all that. Look I'm finding it difficult to do that.,['InformIntent'],CheckAccountBalance,banking
+66,banking_0043,banking_0043_016,Customer,OK. That's good though right now I want to know about my account balance. What's in my account? money? I I don't know because right now I'm tired.,['InformIntent'],CheckAccountBalance,banking
+67,banking_0043,banking_0043_067,Customer,"Yeah I think so too because you know but but you know the the thing about this whole thing is this you know getting you guys on on the phone takes a lot of time and takes a lot of stress you know? So I don't know. I I think I need that account your online banking thing, and how do I go about that? How do I get it? Do I please. Please",['InformIntent'],SetUpOnlineBanking,banking
+68,banking_0044,banking_0044_001,Customer,"Hi, Bill. I'm calling because I just got my credit card stolen.",['InformIntent'],ReportLostStolenCard,banking
+69,banking_0045,banking_0045_001,Customer,"yes. My name is Dan Thomas, T H O M A S. And I need to. I need for you to look up a transaction that I do not recognize on my checking account. I believe it's associated with my debit card. And that would be my Intel bank debit card.",['InformIntent'],DisputeCharge,banking
+70,banking_0046,banking_0046_001,Customer,"Hi there. My name is Danny Burns. Can you can you tell me the balance on my account, please?",['InformIntent'],CheckAccountBalance,banking
+71,banking_0046,banking_0046_003,Customer,"nevermind. like, can you just give me a couple nearby ATM machines? Can you guys help me with that? I've been driving around all day, and I'm tired.",['InformIntent'],FindATM,banking
+72,banking_0047,banking_0047_001,Customer,"Yeah, I called earlier about closing my account, but I didn't have any of the information readily available, so I'd like to do that now.",['InformIntent'],CloseBankAccount,banking
+73,banking_0047,banking_0047_035,Customer,"hey, could you tell me what my balance is?",['InformIntent'],CheckAccountBalance,banking
+74,banking_0048,banking_0048_001,Customer,"Hi Rose, my name is Kim. I am a new customer actually and I'm looking to open up an account with you guys.",['InformIntent'],OpenBankingAccount,banking
+75,banking_0048,banking_0048_026,Customer,I did want to ask you about some some local branches. having some brain fog. where some local branches are and their the hours.,['InformIntent'],FindBranch,banking
+76,banking_0051,banking_0051_002,Customer,hi my name is Ashley. I'm just calling to find an ATM that's close to me.,['InformIntent'],FindATM,banking
+77,banking_0052,banking_0052_003,Customer,not too bad I need to open a account with your bank and get things rolling.,['InformIntent'],OpenBankingAccount,banking
+78,banking_0052,banking_0052_044,Customer,well I I did move so I have to give you my new I have to give you my my address period. it's twenty-six thirty-four.,[],UpdateStreetAddress,banking
+79,banking_0052,banking_0052_067,Customer,What's their hours?,['InformIntent'],GetBranchHours,banking
+80,banking_0053,banking_0053_001,Customer,Hi Rose. My name is Kim. I'm calling about a a stolen card or a lost card. I'm not sure.,['InformIntent'],ReportLostStolenCard,banking
+81,banking_0054,banking_0054_001,Customer,"Yes, ma'am. I just moved and I need to find out some information on where your branches are in my area now. so I can you know get down and I need to do some things with you guys. My name is Rodney Hatfield.",['InformIntent'],FindBranch,banking
+82,banking_0054,banking_0054_034,Customer,"Oh gosh, I I need to get some of that trans. Can I can I transfer about seven thousand of that from my checking into my savings ?",['InformIntent'],InternalFundsTransfer,banking
+83,banking_0054,banking_0054_036,Customer,"I do have your online banking, but since I moved I don't have my internet set up yet at the house. So soon as I do I'll be able to access that again. And it shouldn't be a problem. Now now at your at your ATMs, do you have the the where you can put cash in. Can you deposit cash through the machine like some some of them used to do when I lived in Saint Saint Albans?",['InformIntent'],AskAboutCashDeposits,banking
+84,banking_0055,banking_0055_005,Customer,I would like to open up a new checking account.,['InformIntent'],OpenBankingAccount,banking
+85,banking_0055,banking_0055_098,Customer,"yes, how much do I have in that account?",['InformIntent'],CheckAccountBalance,banking
+86,banking_0056,banking_0056_005,Customer,"I imagine. well Rose, I need some help. I am looking at my statement, I just received it in the mail and I see a charge on here that I don't recognize. the date of the charge Oh, I'm sorry. You probably need some information to pull up my account first. I'll let you go through all all of that.",['InformIntent'],DisputeCharge,banking
+87,banking_0056,banking_0056_045,Customer,yes. I actually do want to open a open up a savings account with you today.,['InformIntent'],OpenBankingAccount,banking
+88,banking_0057,banking_0057_001,Customer,"Hi, Susan. Hey I need to make a transfer to a a trade show that I'm sponsoring.",['InformIntent'],InternalFundsTransfer,banking
+89,banking_0058,banking_0058_001,Customer,"Hi, I had a few things I wanted to do first I just wanted to check my balance on my checking account.",['InformIntent'],CheckAccountBalance,banking
+90,banking_0058,banking_0058_018,Customer,"OK, well I had there was a transaction showing up on my bank statement it's for a place called Style-Depot. And I I've never been to Style Depot and I'm I've never even heard of it and I've never ordered from there.",[],DisputeCharge,banking
+91,banking_0058,banking_0058_037,Customer,can I go ahead and check the the balance in my savings account?,['InformIntent'],CheckAccountBalance,banking
+92,banking_0059,banking_0059_001,Customer,Yes ma'am. My name is David Fidler. I'm trying to take and see about possibly closing one of my accounts.,['InformIntent'],CloseBankAccount,banking
+93,banking_0059,banking_0059_027,Customer,well actually if we can go ahead and update my email address cuz I just switched over to a new internet provider. that way I can make sure I stay up to date.,['InformIntent'],UpdateEmail,banking
+94,banking_0060,banking_0060_001,Customer,Hi Susan. this is Brian. I'm trying to find an an ATM near me.,['InformIntent'],FindATM,banking
+95,banking_0061,banking_0061_001,Customer,"Is there anyway to find out some of the branch locations town of I forgot where we were going. Oh, we're going to Colorado Springs that's",['InformIntent'],FindBranch,banking
+96,banking_0061,banking_0061_040,Customer,Check my balance in my savings account and my checking account.,['InformIntent'],CheckAccountBalance,banking
+97,banking_0061,banking_0061_058,Customer,no I need a branch location though.,[],FindBranch,banking
+98,banking_0061,banking_0061_068,Customer,And the lobby hours?,['InformIntent'],GetBranchHours,banking
+99,banking_0062,banking_0062_001,Customer,Hey Melanie. How you doing? I I I'm in big big trouble. I'm actually in my car outside work on my lunch break and I need to make a transfer from one of my accounts to another coz I have a bill that's about to get cashed and the money is not there and I I don't want bounced fees please.,['InformIntent'],InternalFundsTransfer,banking
+100,banking_0063,banking_0063_001,Customer,"Hi Anne Marie. My name is Brian, I'm calling because I want to move money from my savings account to my checking. Is that a service that Intellibank provides over the phone?",['InformIntent'],InternalFundsTransfer,banking
+101,banking_0064,banking_0064_003,Customer,"Well, I'm trying to find an ATM that's close to me.",['InformIntent'],FindATM,banking
+102,banking_0065,banking_0065_001,Customer,yes I can't find any stores around here that would give me money off my credit card. Do you know any places that I can go to that would get me money off this card. you know what never mind. Just give me some addresses to some local branches I'll just find one myself.,['InformIntent'],FindBranch,banking
+103,banking_0066,banking_0066_003,Customer,Thank God. I'm I'm sorry but I've I'm gonna have to close my account with with your bank. just I have reasons I need to do it.,['InformIntent'],CloseBankAccount,banking
+104,banking_0066,banking_0066_026,Customer,I need to close that account and have it have it all transferred to another bank where I'm moving to with my partner.,['InformIntent'],ExternalWireTransfer,banking
+105,banking_0066,banking_0066_028,Customer,Could I have my balance?,['InformIntent'],CheckAccountBalance,banking
+106,banking_0067,banking_0067_001,Customer,Yes my name is Mack Wilson and I Yeah I need to update my email. I almost forgot why I called. It's silly but I got distracted my dogs are barking but I need to update my email on my accounts.,['InformIntent'],UpdateEmail,banking
+107,banking_0069,banking_0069_020,Customer,"I have here what I think the balance should be, but I was wondering if you could, you know, tell me what the balance is and then, like I said, I'd like to transfer that to the checking.",['InformIntent'],CheckAccountBalance,banking
+108,banking_0070,banking_0070_003,Customer,Oh I need to check the available balance in my account.,['InformIntent'],CheckAccountBalance,banking
+109,banking_0070,banking_0070_017,Customer,yeah. I need to transfer some money to my grandmother.,['InformIntent'],ExternalWireTransfer,banking
+110,banking_0071,banking_0071_007,Customer,I'd like to open a checking account please.,['InformIntent'],OpenBankingAccount,banking
+111,banking_0071,banking_0071_031,Customer,I'd like to transfer money from my bank across town.,['InformIntent'],ExternalWireTransfer,banking
+112,banking_0072,banking_0072_021,Customer,"OK, well I was calling today to check my account balance please.",['InformIntent'],CheckAccountBalance,banking
+113,banking_0072,banking_0072_045,Customer,I I had wanted to actually close my account. close my or excuse me my savings account with you as well and I had both of those account numbers written on the same paper and I can't find either.,['InformIntent'],CloseBankAccount,banking
+114,banking_0073,banking_0073_001,Customer,yes. I'm I'm looking to buy some tires and I need to know if I've got enough money.,['InformIntent'],CheckAccountBalance,banking
+115,banking_0073,banking_0073_027,Customer,lemme ask you this my checking account. Am I getting any interest off my checking account?,['InformIntent'],CheckAccountInterestRate,banking
+116,banking_0073,banking_0073_029,Customer,OK. There's an. Do I have to have a minimum balance in my checking account to get that?,['InformIntent'],GetAccountInfo,banking
+117,banking_0074,banking_0074_001,Customer,"yes, hello. I'm calling to I have a I have multiple accounts in this bank but I'm calling about my credit card today. I have a charge that I need to dispute.",['InformIntent'],DisputeCharge,banking
+118,banking_0075,banking_0075_001,Customer,Yes. I need to speak to someone about a credit card purchase that I did not make.,['InformIntent'],DisputeCharge,banking
+119,banking_0077,banking_0077_024,Customer,Can we move all the balance over to another account I have on on file? Before it's placed on hold. I mean I still need to have some money available to use since the other account's not gonna have the money. accessible at least I want it somewhere where I can use it.,['InformIntent'],InternalFundsTransfer,banking
+120,banking_0078,banking_0078_001,Customer,"Yes, I need to update my phone number on my account, please.",['InformIntent'],UpdatePhoneNumber,banking
+121,banking_0079,banking_0079_001,Customer,"Myra, I'm hoping you can help me find out a few things. I just can't figure out these darn statements I'm getting nowadays. They're so complicated. Like I'm trying to find the balance and no luck.",[],CheckAccountBalance,banking
+122,banking_0079,banking_0079_019,Customer,Huh let me see I've got this written down somewhere. Hold on. I believe it's five six eight two two. Unless my wife changed it. But let me double check that last number. OK. I guess it's five six eight two two. I don't see anything else written down here. Oh what are are your customer service hours on the phone by the way?,['InformIntent'],GetBranchHours,banking
+123,banking_0081,banking_0081_003,Customer,I'm doing all right. I'm calling about. I wanna make a dispute on a charge on my card.,['InformIntent'],DisputeCharge,banking
+124,banking_0081,banking_0081_029,Customer,when am I gonna receive the new card?,['InformIntent'],AskAboutCardArrival,banking
+125,banking_0081,banking_0081_031,Customer,Do I need to be home? And where where are you sending it? do you have?,['InformIntent'],GetAccountInfo,banking
+126,banking_0081,banking_0081_040,Customer,"OK. And I also wanna do a quick transfer between my two accounts, please.",['InformIntent'],InternalFundsTransfer,banking
+127,banking_0082,banking_0082_004,Customer,"OK, so I'm calling as regarding a dispute on my account. On my credit card, sorry. So I'm hoping you can help me with that.",[],DisputeCharge,banking
+128,banking_0082,banking_0082_078,Customer,"OK. Another, please. Can you help me pull up my account? I want to check for my balance.",['InformIntent'],CheckAccountBalance,banking
+129,banking_0083,banking_0083_001,Customer,"yes, I need to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+130,banking_0083,banking_0083_013,Customer,That is correct. can you tell me how soon that money will be transferred and if there is there a fee associated with it?,['InformIntent'],AskAboutTransferTime,banking
+131,banking_0084,banking_0084_001,Customer,Oh yes. Good afternoon. My name is Christina Johnson and I was interested in doing a a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+132,banking_0084,banking_0084_041,Customer,yes. I did a few other questions. I'm also wondering can you as far as when I say local time just like what time your businesses are open. Like the local. The local nearest branch from my home.,['InformIntent'],GetBranchHours,banking
+133,banking_0085,banking_0085_027,Customer,"Things have been really really difficult and, you know, we've been we've been trying to hold onto this savings account, but you know, it's becoming more expensive cuz we're getting charged when our balance is below, you know, the hundred dollars so, we we just can't afford it right now. So we have to cancel it and I'm hoping. I think there's like fifty-two dollars or something like that in there and I'd like to transfer that over to to my checking as well.",['InformIntent'],InternalFundsTransfer,banking
+134,banking_0086,banking_0086_001,Customer,Oh yeah hi good evening. my name is Sarah Jones and I was looking to do a wire transfer today.,['InformIntent'],ExternalWireTransfer,banking
+135,banking_0086,banking_0086_034,Customer,yeah I actually I was looking to see how I can figure out what time the local branch near my home. What are their hours? Can you provide me with that information?,['InformIntent'],GetBranchHours,banking
+136,banking_0087,banking_0087_025,Customer,we gotta change my address.,['InformIntent'],UpdateStreetAddress,banking
+137,banking_0088,banking_0088_001,Customer,yeah. My wife she's been writing checks like crazy. And. And. I just need to to find out how we stand with our checking account.,['InformIntent'],CheckAccountBalance,banking
+138,banking_0089,banking_0089_016,Customer,"Well, I want to transfer money from my savings to my checking.",['InformIntent'],InternalFundsTransfer,banking
+139,banking_0089,banking_0089_060,Customer,Much is. Is. Is left in that savings?,['InformIntent'],CheckAccountBalance,banking
+140,banking_0090,banking_0090_003,Customer,"Well, I was doing all right until I got my credit card statement in the mail and I was looking and on my transactions I I'm seeing a transaction on the twenty-ninth of September from Apple for the amount of two thousand four hundred ninety-nine dollars and ninety-nine cents and I did not make that. So I've looked around for my credit card. I can't find it anywhere. I don't I guess maybe the last time I used it, I might have left it on the counter or dropped it somewhere. I don't know what happened.",['InformIntent'],DisputeCharge,banking
+141,banking_0092,banking_0092_001,Customer,"Debbie. Hi, Debbie. I have a I'm having a problem here. I was I was at the bar last night and I was doing some dancing with some with some girls, you know dancing girls, and I'm not sure if my collar was lost or stolen but I don't have my card anymore, my wallet, and my shoes fell off.",['InformIntent'],ReportLostStolenCard,banking
+142,banking_0093,banking_0093_021,Customer,is there a way you can check my savings account,['InformIntent'],CheckAccountBalance,banking
+143,banking_0093,banking_0093_026,Customer,I had an issue with my username I was just wondering could you just verify my username for me.,['InformIntent'],GetAccountInfo,banking
+144,banking_0094,banking_0094_001,Customer,"Hi Alexis, I need help with changing my address.",['InformIntent'],UpdateStreetAddress,banking
+145,banking_0095,banking_0095_003,Customer,"Oh! I'm doing just wonderful. We actually just moved into a new house on the outskirts of town and we're coming from a little tiny apartment. So Oh my gosh! I am so thrilled we have a huge backyard . I know my kids and our dogs are absolutely thrilled about that. But at least and I am so sorry I'm just babbling on and on. The actual reason that I'm calling is, I'm trying to find a branch near me . The apartment that we were living in, we had a branch that was right around the corner, all I had to do if I need to go to the bank was walk out the door and there we were.",['InformIntent'],FindBranch,banking
+146,banking_0096,banking_0096_001,Customer,"yes, I need to check my checking account balance and also my savings account balance.",['InformIntent'],CheckAccountBalance,banking
+147,banking_0097,banking_0097_001,Customer,"Hey Gina, how ya doing? I'm having a little bit of trouble trying to transfer money from accounts, and I was hoping you could help me.",['InformIntent'],InternalFundsTransfer,banking
+148,banking_0098,banking_0098_001,Customer,Mm- yes I need some help. I'm trying to send some money to my friend. How would I do that?,['InformIntent'],InternalFundsTransfer,banking
+149,banking_0099,banking_0099_014,Customer,"Yeah, yeah. Actually, I don't want my savings account anymore. I I'm trying to get the money out of it. Yeah, I need help with that.",[],CloseBankAccount,banking
+150,banking_0100,banking_0100_001,Customer,yes. I got a statement in the mail today and there's a transaction I just don't recognize.,['InformIntent'],DisputeCharge,banking
+151,banking_0101,banking_0101_001,Customer,my name is Kyle Goodwin. G O O D W I N. And I need to find an ATM located close to my house.,['InformIntent'],FindATM,banking
+152,banking_0101,banking_0101_007,Customer,OK. I. What. What. What's the daily draw. Withdrawal limit on that ATM card?,['InformIntent'],GetWithdrawalLimit,banking
+153,banking_0101,banking_0101_009,Customer,All right. I. I need. I need to do an a. An account balance on my checking.,['InformIntent'],CheckAccountBalance,banking
+154,banking_0102,banking_0102_001,Customer,"yes I'm looking at my statement, and looks like I've got a charge on my statement that I do not recognize.",['InformIntent'],DisputeCharge,banking
+155,banking_0104,banking_0104_001,Customer,Yay Shannon this is Robert Johnson. Anyway I'm out and about on the other side of town and I'm picking up groceries and stuff and is there an ATM nearby?,['InformIntent'],FindATM,banking
+156,banking_0104,banking_0104_011,Customer,Oh OK. Hey quick question. What are your bank hours?,['InformIntent'],GetBranchHours,banking
+157,banking_0104,banking_0104_013,Customer,"oh OK. hey, can I check my balance real quick?",['InformIntent'],CheckAccountBalance,banking
+158,banking_0105,banking_0105_042,Customer,That ain't gonna be enough. Can I open a credit card?,['InformIntent'],OpenCreditCard,banking
+159,banking_0106,banking_0106_001,Customer,"Hi Rose, my name is Kim. I am calling back I called last week to to try to do this and was put on hold for some time. So I I'm calling back to try to close my account, please.",['InformIntent'],CloseBankAccount,banking
+160,banking_0107,banking_0107_003,Customer,Oh I was wondering where your nearest branch location is?,['InformIntent'],FindBranch,banking
+161,banking_0107,banking_0107_007,Customer,Hey I got a quick question. Are you guys even open because the google results are showing that but a lot of business in this area are closed because of COVID.,['InformIntent'],GetBranchHours,banking
+162,banking_0107,banking_0107_009,Customer,yeah actually I was thinking of opening up a savings account.,['InformIntent'],OpenBankingAccount,banking
+163,banking_0107,banking_0107_031,Customer,Yeah. I can use my PayPal card.,[],ExternalWireTransfer,banking
+164,banking_0108,banking_0108_001,Customer,"Hi, Daisy. I'm George and I wanna close my account.",['InformIntent'],CloseBankAccount,banking
+165,banking_0109,banking_0109_033,Customer,Thank you. I also need to make a wire transferral.,['InformIntent'],ExternalWireTransfer,banking
+166,banking_0110,banking_0110_001,Customer,I need to check the balance on my account.,['InformIntent'],CheckAccountBalance,banking
+167,banking_0110,banking_0110_013,Customer,Well hold on. What what was the last transaction? That doesn't sound right because I checked it the other day and it was more than that. What was the last transaction?,['InformIntent'],CheckTransactionHistory,banking
+168,banking_0110,banking_0110_015,Customer,"Adam and Eves! I have never even been to that kind of store. What. That OK. I'm the only one with this card and I did not go to that store and I know my husband does not have my card and he did not go to that store so I know that store is not. Nope nope. No. That is not my purchase I. No, we're recording right now. How do I get rid of this? I want my money back now.",['InformIntent'],DisputeCharge,banking
+169,banking_0111,banking_0111_001,Customer,"Hi Jake, my name is Darcy Davis I would like to find a branch near me, can you help me with that?",['InformIntent'],FindBranch,banking
+170,banking_0113,banking_0113_001,Customer,"Hey, Izumi. My names Edward Elric. just calling in cuz I have a big problem today. I was at the I was at a couple of stores with my wife buying supplies for a house and I think I lost my card. I can't remember when I lost it since we were at one of the stores. My wife actually used one of her cards to get the store points that they offer. don't know if it was before then or after. I think it was after because we went to go eat somewhere there. just calling in to get some help.",['InformIntent'],ReportLostStolenCard,banking
+171,banking_0114,banking_0114_003,Customer,I'm doing pretty well actually we finally just got done with our move so I guess I need to update my street address with you now. we moved all the way from Washington state down to Jacksonville Florida we were getting pretty tired of the cold and the rain and hoping for some beautiful sunshine down here .,['InformIntent'],UpdateStreetAddress,banking
+172,banking_0115,banking_0115_003,Customer,oh I was looking for I need stop in at one of your local branches.,['InformIntent'],FindBranch,banking
+173,banking_0115,banking_0115_008,Customer,"OK that's not bad because I'll be passing through that way anyways and that's actually a lot better because I didn't think I saw anything out because I mean this fair is really out there. I had to go eight miles down a dirt road. I mean it's just really out in the country. yeah, no, that would be fi~. Oh I need to check my balance.",['InformIntent'],CheckAccountBalance,banking
+174,banking_0115,banking_0115_021,Customer,"Oh, OK. Yeah yeah, that's fine. That that'll work out great. And what were your hours?",['InformIntent'],GetBranchHours,banking
+175,banking_0116,banking_0116_003,Customer,Oh I'd like to report a lost or stolen credit card.,['InformIntent'],ReportLostStolenCard,banking
+176,banking_0116,banking_0116_020,Customer,Yeah come to think of it since I have to come in anyways I was thinking about setting up a savings account.,['InformIntent'],OpenBankingAccount,banking
+177,banking_0116,banking_0116_034,Customer,Oh was that mbye bye. what address do you have on file?,['InformIntent'],GetAccountInfo,banking
+178,banking_0117,banking_0117_001,Customer,"Hello, I'd like to open a bank account please.",['InformIntent'],OpenBankingAccount,banking
+179,banking_0117,banking_0117_027,Customer,"Yes I would please. I would like to transfer one thousand dollars from my savings account, into this new checking account I'm opening today with you.",['InformIntent'],InternalFundsTransfer,banking
+180,banking_0117,banking_0117_031,Customer,"Yes I would. I would like a small amount, just fifty cheques.",['InformIntent'],OrderChecks,banking
+181,banking_0118,banking_0118_001,Customer,"Yes, Casey. My name is CJ. Johnson. And I need to transfer some money from one account to another. I think one of my accounts is, is negative.",['InformIntent'],InternalFundsTransfer,banking
+182,banking_0119,banking_0119_011,Customer,I want to put money in my savings account from my checking account. You need my account number?,['InformIntent'],InternalFundsTransfer,banking
+183,banking_0119,banking_0119_029,Customer,Sure you can give me my savings balance if you will the one with the added money.,['InformIntent'],CheckAccountBalance,banking
+184,banking_0120,banking_0120_001,Customer,"yes, hi. my name is John. I'm calling cuz I I lost a card. Or at least I don't know where it is.",['InformIntent'],ReportLostStolenCard,banking
+185,banking_0120,banking_0120_002,Customer,So I'd like to get a replacement.,['InformIntent'],RequestNewCard,banking
+186,banking_0121,banking_0121_012,Customer,"Oh, I'm sorry. That's actually my fault. I didn't even get to the point. I was calling because cuz I need to money from my savings. To my checking.",[],InternalFundsTransfer,banking
+187,banking_0121,banking_0121_029,Customer,Sure. and also I wanted to see if you could tell me what the balance of both accounts are. once you're done all that.,['InformIntent'],CheckAccountBalance,banking
+188,banking_0122,banking_0122_016,Customer,"All right, so let let me ask this question first cuz this is a question I'm scared to ask. What is the balance in my account right now?",['InformIntent'],CheckAccountBalance,banking
+189,banking_0122,banking_0122_034,Customer,"So actually it seems, I don't know if it was either lost or stolen, but my ATM card is missing.",['InformIntent'],ReportLostStolenCard,banking
+190,banking_0123,banking_0123_044,Customer,Is there any limits on how much I can withdraw per day?,['InformIntent'],GetWithdrawalLimit,banking
+191,banking_0123,banking_0123_057,Customer,I wanted to make sure oh yeah I needed to update my address too.,['InformIntent'],UpdateStreetAddress,banking
+192,banking_0124,banking_0124_001,Customer,I'm calling again regarding my account balance. I called earlier but was put on hold so I hung up.,['InformIntent'],CheckAccountBalance,banking
+193,banking_0125,banking_0125_003,Customer,I'm doing good thank you. We just moved so I'm trying to call everyone and get all of my personal information updated and I need to update my new address with y'all.,['InformIntent'],UpdateStreetAddress,banking
+194,banking_0125,banking_0125_037,Customer,"Yeah actually, while I have you on the phone would you mind if I check my account balance?",['InformIntent'],CheckAccountBalance,banking
+195,banking_0127,banking_0127_003,Customer,I would love to do a transfer for my checkings account.,['InformIntent'],InternalFundsTransfer,banking
+196,banking_0128,banking_0128_001,Customer,Hi there my name is Robert Meeks. And I'm calling today to to try to find a couple branches. that are near me.,['InformIntent'],FindBranch,banking
+197,banking_0128,banking_0128_038,Customer,"Well, I don't think. Well, since we're talking, can I go ahead and just check my balance? In my account, please?",['InformIntent'],CheckAccountBalance,banking
+198,banking_0130,banking_0130_023,Customer,I need to check my account balance.,['InformIntent'],CheckAccountBalance,banking
+199,banking_0130,banking_0130_027,Customer,"yeah, but before you do that can you tell me the last transaction that was made?",['InformIntent'],CheckTransactionHistory,banking
+200,banking_0131,banking_0131_005,Customer,OK. I want to make a transfer from my account to my son's account. Can I do that here?,['InformIntent'],InternalFundsTransfer,banking
+201,banking_0131,banking_0131_030,Customer,Can you can you tell me how much is in there?,['InformIntent'],CheckAccountBalance,banking
+202,banking_0134,banking_0134_032,Customer,can you tell me I probably need to order some checks.,['InformIntent'],OrderChecks,banking
+203,banking_0135,banking_0135_007,Customer,"Yeah, yeah. OK, well, the reason why I'm calling is I wanna make an internal transfer.",['InformIntent'],InternalFundsTransfer,banking
+204,banking_0135,banking_0135_027,Customer,Yeah. What are. What are my balances on those two accounts?,['InformIntent'],CheckAccountBalance,banking
+205,banking_0135,banking_0135_038,Customer,"Yeah, actually, I need to update my personal information.",['InformIntent'],UpdateStreetAddress,banking
+206,banking_0136,banking_0136_008,Customer,"Well, today we're dealing with my savings into my checking.",[],InternalFundsTransfer,banking
+207,banking_0136,banking_0136_039,Customer,let's see. Can you give me the amount that remains in the savings.,['InformIntent'],CheckAccountBalance,banking
+208,banking_0137,banking_0137_003,Customer,"I'm doing pretty well. Rose, I need your help please with making a a transfer, a wire transfer over to a friend of mine's account.",['InformIntent'],ExternalWireTransfer,banking
+209,banking_0138,banking_0138_001,Customer,Yes hello Jerry. My name is Evaline Richards and I'm calling to report a lost card.,['InformIntent'],ReportLostStolenCard,banking
+210,banking_0138,banking_0138_032,Customer,OK. Thank you and before you know I go I would like to dispute a couple of transactions I see on my checking account.,['InformIntent'],DisputeCharge,banking
+211,banking_0139,banking_0139_001,Customer,"Yes, my name is Evelyn Richards and I want to dispute a transaction that was made on my platinum card.",['InformIntent'],DisputeCharge,banking
+212,banking_0140,banking_0140_001,Customer,Hi Susan. Hey I've gotta update a . Make an update to my account information.,['InformIntent'],UpdateEmail,banking
+213,banking_0140,banking_0140_032,Customer,Been way way more helpful. It's Actually. Can you. Can you give me an account balance? On On my checking account.,['InformIntent'],CheckAccountBalance,banking
+214,banking_0141,banking_0141_001,Customer,I want to open a new account today.,['InformIntent'],OpenBankingAccount,banking
+215,banking_0142,banking_0142_003,Customer,"Oh, I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+216,banking_0142,banking_0142_024,Customer,"Yeah, actually. I need to update my address.",['InformIntent'],UpdateStreetAddress,banking
+217,banking_0143,banking_0143_001,Customer,"Yes I would like to find a branch near my location, can you help me with that please?",['InformIntent'],FindBranch,banking
+218,banking_0143,banking_0143_031,Customer,"Yes, matter of fact there is. I need to make a transfer from my checking to savings please.",['InformIntent'],InternalFundsTransfer,banking
+219,banking_0145,banking_0145_001,Customer,Yes. I am actually calling to close my checking account.,['InformIntent'],CloseBankAccount,banking
+220,banking_0146,banking_0146_001,Customer,"Yes, I'm calling to see my balance. I wanna know about my balance.",['InformIntent'],CheckAccountBalance,banking
+221,banking_0146,banking_0146_017,Customer,Yeah something I'm questioning cuz yeah I noticed that my account dipped by eight thousand dollars and I was just wondering what is that purchase cuz I didn't authorize that purchase. I didn't make that purchase.,['InformIntent'],DisputeCharge,banking
+222,banking_0147,banking_0147_003,Customer,"Hi, so actually I was just calling in to check my account balance. my checking account balance, actually.",['InformIntent'],CheckAccountBalance,banking
+223,banking_0147,banking_0147_045,Customer,"OK. So a couple things probably just did not post yet so no that's OK. But since I do have you on the phone, is there anyway that I can just bother you to check my savings account number? savings account amount. Since I do have you on the phone.",['InformIntent'],CheckAccountBalance,banking
+224,banking_0147,banking_0147_048,Customer,"OK. And I'm still on that current monthly scheduled transfer fee of that twenty-five dollars, right?",['InformIntent'],GetAccountInfo,banking
+225,banking_0148,banking_0148_001,Customer,Yeah my name is Steve Jackson I'm calling to report my card lost.,['InformIntent'],ReportLostStolenCard,banking
+226,banking_0149,banking_0149_001,Customer,"Uh, yes I need to check my balance of my checking account, please.",['InformIntent'],CheckAccountBalance,banking
+227,banking_0150,banking_0150_001,Customer,"So I have a flier from Intellibank that says you have a bunch of new locations opening up and I'm wondering if they're any closer to me than the one that I currently go to. just based on the slide. It looked like you had some that maybe, maybe in the midzone.",['InformIntent'],FindBranch,banking
+228,banking_0150,banking_0150_023,Customer,"OK. Yeah deposit slips that's what I was thinking of. I'm sorry it slipped my mind. that's perfect. Then yes, I just need to know where the nearest ATM is then.",['InformIntent'],FindATM,banking
+229,banking_0151,banking_0151_003,Customer,"Hi, yeah, I was calling to just check my account balance and make sure that it's the correct amount that I have here.",['InformIntent'],CheckAccountBalance,banking
+230,banking_0151,banking_0151_040,Customer,"Yeah let's just go ahead and transfer over, let's say, four thousand dollars, just so we can kinda have a good safety cushion in the savings account. you help me with that?",['InformIntent'],InternalFundsTransfer,banking
+231,banking_0151,banking_0151_049,Customer,"Oh I'm sorry, did I say four thousand? I actually only wanted two thousand. Is there any way that you can transfer two thousand back?",['InformIntent'],InternalFundsTransfer,banking
+232,banking_0152,banking_0152_001,Customer,"yes, this is Dan Thomas. T H O M A S. And I am seeing a an unauthorized usage on my credit card statement.",['InformIntent'],DisputeCharge,banking
+233,banking_0154,banking_0154_003,Customer,Well I am asking that how long I guess how long does the deposit take to hit my account?,['InformIntent'],AskAboutTransferTime,banking
+234,banking_0154,banking_0154_005,Customer,Oh OK. All right. Well I mean I mean right at this moment I I'm actually trying to find one of your branches not an ATM but a branch where I can walk in and speak with somebody. can you tell me where the nearest branch is to where I'm located right now?,['InformIntent'],FindBranch,banking
+235,banking_0154,banking_0154_012,Customer,OK. Well OK. I can make that nearest one but it sounds like I'll be there after close. Is there at least a deposit slip or deposit you know drop box that I can make my deposit in there since it's after hours?,['InformIntent'],GetBranchInfo,banking
+236,banking_0157,banking_0157_001,Customer,"Oh, hello Gio. Yes. My name is Ms. Marsh T. Brady, and my date of birth is November eleventh nineteen ninety. I need to make a withdrawal and check my account balance sir.",['InformIntent'],CheckAccountBalance,banking
+237,banking_0158,banking_0158_018,Customer,I wanted to do a an internal transfer from my savings to a checkings account.,['InformIntent'],InternalFundsTransfer,banking
+238,banking_0159,banking_0159_001,Customer,"Hi, yeah. I noticed a transaction on my card that I don't think I made. So, I just wanted to see how to deal with that.",[],DisputeCharge,banking
+239,banking_0160,banking_0160_015,Customer,yeah I would like to open an account today.,['InformIntent'],OpenBankingAccount,banking
+240,banking_0161,banking_0161_001,Customer,"Hi Daisy. I was hoping you could tell me what my balance is. You know, my sister wants to borrow some money and I really need to know exactly how much I can spare.",['InformIntent'],CheckAccountBalance,banking
+241,banking_0161,banking_0161_018,Customer,and could you tell me the locations of any ATMs near me?,['InformIntent'],FindATM,banking
+242,banking_0161,banking_0161_023,Customer,"My sister and I, we bank at the same branch, so. I think maybe I should do a wire transfer. Do you think you could help me with that?",['InformIntent'],ExternalWireTransfer,banking
+243,banking_0162,banking_0162_001,Customer,"Yes. My name is Ty Jones, and I'm trying to figure out my checking balance, my my my bank account.",['InformIntent'],CheckAccountBalance,banking
+244,banking_0162,banking_0162_009,Customer,"Yes, my checking account. I'm also trying to figure out the nearest ATM where I'm located.",['InformIntent'],FindATM,banking
+245,banking_0163,banking_0163_013,Customer,"Yes, I think that's gonna do what I need it to do and.",[],OpenBankingAccount,banking
+246,banking_0165,banking_0165_001,Customer,Hi. I'm calling because I need to find an ATM machine.,['InformIntent'],FindATM,banking
+247,banking_0165,banking_0165_012,Customer,OK do you have just ATMs by themselves so I don't have to go to a branch?,['InformIntent'],FindATM,banking
+248,banking_0165,banking_0165_019,Customer,Do will will that ATM machine at Joe's Grocery accept cash deposits?,['InformIntent'],AskAboutCashDeposits,banking
+249,banking_0165,banking_0165_026,Customer,OK. All right. That's great. OK. Let's see. The other thing I wanted to ask about is where is there a branches nearby where I am?,['InformIntent'],FindBranch,banking
+250,banking_0165,banking_0165_029,Customer,OK. what are the hours of the first one you gave me on Cherry Street?,['InformIntent'],GetBranchHours,banking
+251,banking_0165,banking_0165_047,Customer,Oh. Oh. Wait wait wait. I need you to check my account balance.,['InformIntent'],CheckAccountBalance,banking
+252,banking_0166,banking_0166_003,Customer,Doing good. I I I have a few things to go over with my account and I guess the number one issue. It's not even an issue. number one thing I wanna do is do a wire transfer. My my parents are going away on vacation. Then it this is like a present from me to them for all they've done for me. So I'm I'm gonna I wanna send them some money to pay for their trip.,['InformIntent'],ExternalWireTransfer,banking
+253,banking_0166,banking_0166_075,Customer,you know what? I think I need to go through and update some personal information on my account.,['InformIntent'],UpdateEmail,banking
+254,banking_0166,banking_0166_077,Customer,I just need to doublecheck my email address.,[],GetAccountInfo,banking
+255,banking_0167,banking_0167_002,Customer,Operates at many hours. That confused me. Can you tell me more about it that?,['InformIntent'],GetBranchHours,banking
+256,banking_0167,banking_0167_004,Customer,"Thank you so much for correcting my error in pronunciation. Yes, it would be better help me to find a branch close to me.",[],FindBranch,banking
+257,banking_0167,banking_0167_040,Customer,What are the opening hours for the other three banks?,['InformIntent'],GetBranchHours,banking
+258,banking_0168,banking_0168_003,Customer,I'm having trouble with changing my address. Could you help me?,['InformIntent'],UpdateStreetAddress,banking
+259,banking_0169,banking_0169_001,Customer,"Yes, I'm calling I believe I gave you all the wrong email, What can I do about that?",['InformIntent'],UpdateEmail,banking
+260,banking_0169,banking_0169_032,Customer,"And yes and after this, I just wanna check my account balance and that will be all for today.",['InformIntent'],CheckAccountBalance,banking
+261,banking_0170,banking_0170_001,Customer,"Hi, my name is Laura and I want to open a checking account.",['InformIntent'],OpenBankingAccount,banking
+262,banking_0172,banking_0172_025,Customer,"Yes, please. And do those ATM locations accept cash deposits?",['InformIntent'],AskAboutCashDeposits,banking
+263,banking_0173,banking_0173_005,Customer,all right. can I just check my account balance then?,['InformIntent'],CheckAccountBalance,banking
+264,banking_0174,banking_0174_003,Customer,"Yeah, I had a couple of things I wanted to do today but first I just wanted to update my email.",['InformIntent'],UpdateEmail,banking
+265,banking_0174,banking_0174_027,Customer,"Yeah, I'm actually wanting to close out one of my accounts today.",['InformIntent'],CloseBankAccount,banking
+266,banking_0174,banking_0174_031,Customer,"Yeah, I actually found a different bank that has a higher interest for balances and I just wanted to transfer it over to them, still wanting to keep my loans and everything else that I have here. but the interest rate is like at four percent and that's much higher than I've seen anywhere.",[],ExternalWireTransfer,banking
+267,banking_0176,banking_0176_001,Customer,"yes. My name is Dan Ryland, R Y L A N D. And I need to transfer some money between my checking account to my savings account.",['InformIntent'],InternalFundsTransfer,banking
+268,banking_0176,banking_0176_009,Customer,OK. can you tell me the closest ATM to my address?,['InformIntent'],FindATM,banking
+269,banking_0177,banking_0177_001,Customer,I made an online purchase. The transaction was declined but I was debited. Can you please look into this?,['InformIntent'],DisputeCharge,banking
+270,banking_0177,banking_0177_009,Customer,Yeah. I'd like to I'd like you to check my account balance please.,['InformIntent'],CheckAccountBalance,banking
+271,banking_0178,banking_0178_001,Customer,"Hi, yes ma'am. I was calling because I'd like to close one of my accounts please?",['InformIntent'],CloseBankAccount,banking
+272,banking_0178,banking_0178_013,Customer,"Now, will closing this account effect my credit score at all?",['InformIntent'],AskAboutCreditScore,banking
+273,banking_0179,banking_0179_001,Customer,"Hi Rose, my name is Kim. I need some help with I need to send money to someone.",['InformIntent'],ExternalWireTransfer,banking
+274,banking_0180,banking_0180_001,Customer,I'm John Andrews. I'm calling to replace my lost card.,['InformIntent'],ReportLostStolenCard,banking
+275,banking_0181,banking_0181_001,Customer,"Yes, I need to find an ATM near where I am.",['InformIntent'],FindATM,banking
+276,banking_0181,banking_0181_031,Customer,"actually, can you just tell me the closest branch, then? I'll just go there and do everything because I'm kind of in a hurry right now.",['InformIntent'],FindBranch,banking
+277,banking_0182,banking_0182_001,Customer,"Hi, Rose. My name is Kim. I have I need some help. I am actually trying to make a transfer to another account with you guys. it's my mom's account but she has Intellibank as well.",['InformIntent'],InternalFundsTransfer,banking
+278,banking_0183,banking_0183_003,Customer,Yeah but but the the main reason I'm calling is I lost my credit card.,['InformIntent'],ReportLostStolenCard,banking
+279,banking_0184,banking_0184_015,Customer,yes. I was calling to find a ATM. Near me.,['InformIntent'],FindATM,banking
+280,banking_0184,banking_0184_034,Customer,"I wanted to have a questions of, there's a Kenwood Mall. You think you have a bank near there?",['InformIntent'],FindBranch,banking
+281,banking_0184,banking_0184_059,Customer,"Yes, you me get my balance of my savings.",['InformIntent'],CheckAccountBalance,banking
+282,banking_0185,banking_0185_001,Customer,Hi Barbara. I need to update my personal information.,['InformIntent'],UpdatePhoneNumber,banking
+283,banking_0186,banking_0186_003,Customer,"Well, I need to find me a couple of ATMs in Salem. I'm going up there for Halloween and I don't like carrying a whole lot of money on me, but I still like to have a little bit of cash if possible. So, I'm looking for an ATM.",['InformIntent'],FindATM,banking
+284,banking_0186,banking_0186_023,Customer,"And could you check the balance in my checking account, please?",['InformIntent'],CheckAccountBalance,banking
+285,banking_0187,banking_0187_006,Customer,OK thanks. I really just need an ATM.,[],FindATM,banking
+286,banking_0188,banking_0188_019,Customer,"OK, thank you. Could you give me the hours of that branch?",['InformIntent'],GetBranchHours,banking
+287,banking_0189,banking_0189_002,Customer,"Yes, I need to check the balance on my savings account and checking account, please.",['InformIntent'],CheckAccountBalance,banking
+288,banking_0189,banking_0189_037,Customer,That makes perfect sense cuz I was also gonna update my personal information because we just bought a house obviously.,[],UpdateStreetAddress,banking
+289,banking_0189,banking_0189_072,Customer,Yes. Could I please transfer some money from my savings to my checking account?,['InformIntent'],InternalFundsTransfer,banking
+290,banking_0190,banking_0190_001,Customer,yes I'm gonna need some new tires on my car and and and checking to see where I can get the money. I have a savings account and I have a checking account and I think I need to transfer some money out of my savings to my checking to be able to buy the tires. I'm not sure.,['InformIntent'],InternalFundsTransfer,banking
+291,banking_0190,banking_0190_007,Customer,"Eight zero one one. on second thought, just let me check the balance of my checking account. I may have enough money in there to buy those tires.",['InformIntent'],CheckAccountBalance,banking
+292,banking_0190,banking_0190_015,Customer,Can you set up online banking for me?,['InformIntent'],SetUpOnlineBanking,banking
+293,banking_0191,banking_0191_001,Customer,"Hi. This is Laura Winters, and my granddaughter needs a need mixer. She her old one broke, and I decided that I want to help her and get one. But I need to find out if I have enough money in my account cuz they're on sale for three hundred and seventy-nine dollars right now. And so she has two orders for cheesecake. She needs it as soon as possible.",['InformIntent'],CheckAccountBalance,banking
+294,banking_0191,banking_0191_009,Customer,"Oh, well, I must be thinking of a different account somewhere else. But I don't want to use Intellibank for this purchase. so I would need to open a checking account then, right?",['InformIntent'],OpenBankingAccount,banking
+295,banking_0192,banking_0192_023,Customer,I'd like to close my checking account. Excuse me I'd like to close close my savings account and move those funds to my checking account.,['InformIntent'],InternalFundsTransfer,banking
+296,banking_0192,banking_0192_029,Customer,"I have one questions, on my savings account, before we close it, could you give me a balance please?",['InformIntent'],CheckAccountBalance,banking
+297,banking_0193,banking_0193_001,Customer,Hey. I was needing to check up on my checking account.,['InformIntent'],CheckAccountBalance,banking
+298,banking_0193,banking_0193_024,Customer,almost. I need to dispute this transaction I found for Piggly Wiggly.,['InformIntent'],DisputeCharge,banking
+299,banking_0194,banking_0194_001,Customer,Hi Kathy. This is Julie Williams. I'm calling today because I wanna make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+300,banking_0194,banking_0194_022,Customer,"And, can you tell me if there's any fees associated with this wire transfer?",['InformIntent'],AskAboutTransferFees,banking
+301,banking_0195,banking_0195_001,Customer,"Hi, my friend's daughter is selling girls' scout cookies so I need a little bit of cash for that.",['InformIntent'],FindATM,banking
+302,banking_0195,banking_0195_021,Customer,"also, could you tell me what my balance is at the moment?",['InformIntent'],CheckAccountBalance,banking
+303,banking_0196,banking_0196_009,Customer,Well unfortunately I'll be switching banks and I no longer need to use this bank.,['InformIntent'],CloseBankAccount,banking
+304,banking_0196,banking_0196_031,Customer,Ma'am I'd like to put it in my new account .,['InformIntent'],ExternalWireTransfer,banking
+305,banking_0197,banking_0197_001,Customer,"yes, hello Crystal. I would like to update some of my personal information. Basically my address.",['InformIntent'],UpdateStreetAddress,banking
+306,banking_0198,banking_0198_001,Customer,Hi. Yes ma'am. I'm calling because I'd like to update some of my personal information.,['InformIntent'],UpdateEmail,banking
+307,banking_0200,banking_0200_001,Customer,"yes. Hello. I'm Pauline. I'm a customer with you guys and I have an account there. I actually have a checking account and actually, I'm calling to dispute a charge that I see online can can someone help me with that?",['InformIntent'],DisputeCharge,banking
+308,banking_0200,banking_0200_023,Customer,"actually I actually I would like to check my my savings account real quick. I haven't looked at that in a while. Can can you check on that for me real fast, and just tell me what the balance is?",['InformIntent'],CheckAccountBalance,banking
+309,banking_0201,banking_0201_001,Customer,"Yes, I need to change some information on my account.",['InformIntent'],UpdateEmail,banking
+310,banking_0201,banking_0201_052,Customer,"Yeah, can you tell me my checking and savings account balances?",['InformIntent'],CheckAccountBalance,banking
+311,banking_0201,banking_0201_070,Customer,"OK, can I transfer some money while I have ya on the phone?",['InformIntent'],InternalFundsTransfer,banking
+312,banking_0201,banking_0201_080,Customer,And what's the updated amount on my checking?,['InformIntent'],CheckAccountBalance,banking
+313,banking_0203,banking_0203_017,Customer,"Well yeah, actually, I was kind of interested in seeing how I can I can't put my finger on it, I believe it's called a transfer, oh yeah, an internal transfer. Can you help me with that?",['InformIntent'],InternalFundsTransfer,banking
+314,banking_0203,banking_0203_057,Customer,Well yeah I was wondering how soon will I have access to that money? Will that take like is that like three business days? you know I'm kind of new new to doing this internal transfer. How does that work?,['InformIntent'],AskAboutTransferTime,banking
+315,banking_0203,banking_0203_077,Customer,Well that's just wonderful! Is that open twenty-four hours? Is only open during the business hours?,['InformIntent'],GetBranchHours,banking
+316,banking_0204,banking_0204_001,Customer,Hi Rose. My name is Kim. I need some help with my account today. I would like to actually close it.,['InformIntent'],CloseBankAccount,banking
+317,banking_0204,banking_0204_018,Customer,"Right, yes. transfer the balance left. I. I. What I'm what is the balance that's left in there?",['InformIntent'],CheckAccountBalance,banking
+318,banking_0204,banking_0204_021,Customer,"OK. Perfect. yes, I'd like to transfer the balance to",['InformIntent'],ExternalWireTransfer,banking
+319,banking_0204,banking_0204_022,Customer,To this new checking account. and I have the routing number and the checking account number for them whenever you're ready.,['InformIntent'],ExternalWireTransfer,banking
+320,banking_0205,banking_0205_001,Customer,Hi Lars. I need to close my savings account. can you help me with that?,['InformIntent'],CloseBankAccount,banking
+321,banking_0206,banking_0206_001,Customer,"Yes, this is Jennifer Johnston. I have a transaction on my account that I didn't make. I just need to check on that, please.",['InformIntent'],DisputeCharge,banking
+322,banking_0207,banking_0207_015,Customer,"Yeah. So, I need to find a location that's close to my home.",['InformIntent'],FindBranch,banking
+323,banking_0207,banking_0207_029,Customer,"OK. And, how late is that location open? Do you know?",['InformIntent'],GetBranchHours,banking
+324,banking_0207,banking_0207_033,Customer,"All right. I'm writing this . And, also could you give me a phone number for that branch too?",['InformIntent'],GetBranchInfo,banking
+325,banking_0207,banking_0207_043,Customer,"OK. While you have my account open can you tell just to make sure that I don't have anything pending to come out right now. I just don't want my account to be over drafted, that's all.",[],CheckTransactionHistory,banking
+326,banking_0208,banking_0208_001,Customer,Hello Erica. I would like to see what is the nearest branch is?,['InformIntent'],FindBranch,banking
+327,banking_0208,banking_0208_003,Customer,"Actually, I changed my mind. I would like some assistant with updating my personal information please.",['InformIntent'],UpdateStreetAddress,banking
+328,banking_0209,banking_0209_003,Customer,I think an ATM will work just fine. I just need something. I just need what's the closest to me.,['InformIntent'],FindATM,banking
+329,banking_0209,banking_0209_017,Customer,OK is is there a branch nearby?,['InformIntent'],FindBranch,banking
+330,banking_0209,banking_0209_023,Customer,and could you really quickly just confirm my balance for me right now?,['InformIntent'],CheckAccountBalance,banking
+331,banking_0209,banking_0209_027,Customer,And do you have. Can you see my the balance of my savings account too?,['InformIntent'],CheckAccountBalance,banking
+332,banking_0210,banking_0210_003,Customer,"OK so, there's something off on my account balance. Like it is way less than it should be and I I can't figure out why, and I I couldn't get into my my mobile app. so I I that's why I'm calling. I just gotta figure out what's wrong with the account.",['InformIntent'],DisputeCharge,banking
+333,banking_0210,banking_0210_042,Customer,"I would like to go ahead. Can we can we lock that? Can we go ahead and just send me a new card because I'm thinking somehow. I mean I've got I've got the card on my person, but I'm unable to use my I couldn't use my card or credentials to get into to my app, and I had that stuff saved so I'm thinking that somehow someone got my password or something.",['InformIntent'],RequestNewCard,banking
+334,banking_0211,banking_0211_001,Customer,Yes. I'd like to update my checking account information. Please.,['InformIntent'],UpdateEmail,banking
+335,banking_0211,banking_0211_025,Customer,"Oh great. Thank you. Now, one other thing. I would like to close my account. Can you tell me how I can go about doing that?",['InformIntent'],CloseBankAccount,banking
+336,banking_0212,banking_0212_004,Customer,OK. I need to complete a wire transfer to send money to my son.,['InformIntent'],ExternalWireTransfer,banking
+337,banking_0212,banking_0212_019,Customer,"Yes, please. Also, can you tell me my last transaction?",[],CheckTransactionHistory,banking
+338,banking_0213,banking_0213_001,Customer,"Yeah, I'm trying to find and locate a new banking branch. I've moved.",['InformIntent'],FindBranch,banking
+339,banking_0214,banking_0214_009,Customer,"Yeah. Well anyway, I actually want to open a new account.",['InformIntent'],OpenBankingAccount,banking
+340,banking_0214,banking_0214_056,Customer,So I don't want to close the new account. I want to close an account that's existing that it's just it's just a checking account.,['InformIntent'],CloseBankAccount,banking
+341,banking_0214,banking_0214_059,Customer,"Yeah. So it it's an old one that I I had as like the custodial account. So, like, one that I used to have with like on it with me but now they are not on it and I wanna make a brand brand new one.",['InformIntent'],OpenBankingAccount,banking
+342,banking_0214,banking_0214_085,Customer,No. I just want to close it.,['InformIntent'],CloseBankAccount,banking
+343,banking_0215,banking_0215_012,Customer,well Rose I need some help today please with a transaction. I just opened up my my statement that I got in the mail and there was a charge on there I didn't recognize. So I was wondering if you could help me out with that.,['InformIntent'],DisputeCharge,banking
+344,banking_0216,banking_0216_050,Customer,"OK. Yes, but I also noticed something. I have a some charges here on my phone. from from my accounts. You know, I just found out that you guys have been charging me. I don't know what's this charge is all about you know, so can you explain that to me, please?",['InformIntent'],DisputeCharge,banking
+345,banking_0217,banking_0217_004,Customer,"Well, my wife got a flat tire and her car got towed to the shop and now I need to move money into her account so she can get it fixed.",['InformIntent'],InternalFundsTransfer,banking
+346,banking_0217,banking_0217_022,Customer,How much does she have? Can you tell?,['InformIntent'],CheckAccountBalance,banking
+347,banking_0218,banking_0218_002,Customer,"Hi I got a mail this today and It say something about you guys raising the fees, my monthly fee.",['InformIntent'],ReportNotice,banking
+348,banking_0219,banking_0219_005,Customer,Mine mine is not so good. I was calling in to ask for my branch. I need. I need to make a deposit.,['InformIntent'],FindBranch,banking
+349,banking_0220,banking_0220_001,Customer,"I just got to the bank and it's closed and I need to make a deposit. I need to deposit a check so, I need to know if there's another one open somewhere.",['InformIntent'],FindBranch,banking
+350,banking_0221,banking_0221_001,Customer,"Hi Michael, I was calling to check the balance of my account.",['InformIntent'],CheckAccountBalance,banking
+351,banking_0222,banking_0222_017,Customer,"Oh yeah I habye bye, I have one more I need help finding the nearest ATM near me. And I also need help finding something that's kind of farther away. If that's possible?",['InformIntent'],FindATM,banking
+352,banking_0223,banking_0223_003,Customer,Yes. I'm gonna need to close my savings account. I do wanna keep my checking account but I I need to close the savings account.,['InformIntent'],CloseBankAccount,banking
+353,banking_0223,banking_0223_019,Customer,Yes and I'd also like to know what that what that balance was.,['InformIntent'],CheckAccountBalance,banking
+354,banking_0224,banking_0224_001,Customer,"hi, I called earlier about my checking account count balance but I forgot to write it down so I'm calling to see about my checking account.",['InformIntent'],CheckAccountBalance,banking
+355,banking_0225,banking_0225_021,Customer,Just go ahead and put it all in the money market account. And can you confirm the current total balance on the savings account I'm closing?,['InformIntent'],CheckAccountBalance,banking
+356,banking_0226,banking_0226_004,Customer,Mm thank you. And the carrier cannot switch over the number to my new phone. So I had to get a new number. The problem is I used the old I used the old number for security on this account. can you help me with that?,['InformIntent'],UpdatePhoneNumber,banking
+357,banking_0227,banking_0227_003,Customer,"I am doing quite well. Thank you. I was calling to see if I could check my savings account balance with you, please?",['InformIntent'],CheckAccountBalance,banking
+358,banking_0227,banking_0227_013,Customer,"Well, we moved not too long ago and when I went up to the driver's license place, to change my address up there, they went ahead and changed my license number. You know, over from my social security number to an actual driver's license number. So I'm not sure what you have on file. The original number, it was three four five four six five nine five one.",[],UpdatePhoneNumber,banking
+359,banking_0227,banking_0227_037,Customer,"Yes ma'am. Actually could I transfer the, or transfer five hundred dollars from my savings account into my checking account?",['InformIntent'],InternalFundsTransfer,banking
+360,banking_0229,banking_0229_001,Customer,"yes, my name is Rick Lawson. I need the, I need the location to some good ATM machines, please.",['InformIntent'],FindATM,banking
+361,banking_0229,banking_0229_029,Customer,no. I would like to know what's the withdrawal limit?,['InformIntent'],GetWithdrawalLimit,banking
+362,banking_0229,banking_0229_031,Customer,OK. how about cash deposits?,['InformIntent'],AskAboutCashDeposits,banking
+363,banking_0231,banking_0231_021,Customer,"OK. That's good because I did lose the card and I haven't been able to find it. So, that will make is so no one can use the card. Is that correct or do I need to go through a whole new process with that?",['InformIntent'],ReportLostStolenCard,banking
+364,banking_0232,banking_0232_003,Customer,I I think I lost my card.,['InformIntent'],ReportLostStolenCard,banking
+365,banking_0233,banking_0233_015,Customer,"Oh yes. I see it. Thank you. Also, one more thing. I want to dispute a transaction on my account that was made on my credit card.",['InformIntent'],DisputeCharge,banking
+366,banking_0234,banking_0234_011,Customer,OK. Oh wow. I want to close my savings account.,['InformIntent'],CloseBankAccount,banking
+367,banking_0235,banking_0235_056,Customer,Yes sir. One more thing. I wanna change my email address on my account. That would be all.,['InformIntent'],UpdateEmail,banking
+368,banking_0236,banking_0236_035,Customer,I actually am interested in opening a checking account with you guys. I'm trying to open up another account and possibly close my checking account with Chase.,['InformIntent'],OpenBankingAccount,banking
+369,banking_0237,banking_0237_001,Customer,Good morning. I'm calling because I want to transfer some money from my checking account to my son's checking account. His truck broke down and I'm out of town.,['InformIntent'],ExternalWireTransfer,banking
+370,banking_0237,banking_0237_016,Customer,May I check my balance first?,['InformIntent'],CheckAccountBalance,banking
+371,banking_0238,banking_0238_009,Customer,Locations do you have close to my house?,['InformIntent'],FindBranch,banking
+372,banking_0238,banking_0238_017,Customer,OK. Phone number please.,[],GetBranchInfo,banking
+373,banking_0238,banking_0238_026,Customer,OK well then can you give me the balance on my checking and savings account?,['InformIntent'],CheckAccountBalance,banking
+374,banking_0238,banking_0238_056,Customer,OK what's your main branch address then?,['InformIntent'],GetBranchInfo,banking
+375,banking_0239,banking_0239_001,Customer,"Hi, I just recently moved to Kansas City and I'm trying to find a banking branch nearby. Could you help me with that?",['InformIntent'],FindBranch,banking
+376,banking_0239,banking_0239_025,Customer,"OK, I won't be able to do that. I just I just have one more really quick question if you don't mind. I just wanted to know, does that Runner Road location have an actual drive-through?",['InformIntent'],GetBranchInfo,banking
+377,banking_0240,banking_0240_003,Customer,Oh I'm good I just have to do a few changes on my account.,['InformIntent'],UpdatePhoneNumber,banking
+378,banking_0241,banking_0241_001,Customer,Hello. I'd like assistance in making a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+379,banking_0242,banking_0242_026,Customer,Yeah but before we do that I think what I wanna do is I want to close my other checking account. I just never use it and you know my husband is always bothering me to to why do I have this account so why don't I go ahead and close that account? right now.,['InformIntent'],CloseBankAccount,banking
+380,banking_0243,banking_0243_001,Customer,Yes and my AJ and I'm trying to figure out where's the nearest branch in my area?,['InformIntent'],FindBranch,banking
+381,banking_0244,banking_0244_001,Customer,"Yes, hello Laurie. I'm calling because I really need to find a branch and I'm a little frustrated. And I do apologize about this.",['InformIntent'],FindBranch,banking
+382,banking_0244,banking_0244_013,Customer,"OK. since today is Tuesday, I don't know if I'll be able to get to either one of those branches before Friday or Saturday. Are you guys actually open on the weekends?",['InformIntent'],GetBranchHours,banking
+383,banking_0244,banking_0244_024,Customer,OK. And just in case for some reason I need to contact the actual branch can you give me the phone number?,['InformIntent'],GetBranchInfo,banking
+384,banking_0245,banking_0245_002,Customer,I would like to a stolen card.,['InformIntent'],ReportLostStolenCard,banking
+385,banking_0245,banking_0245_020,Customer,I'll also like to change the email address.,['InformIntent'],UpdateEmail,banking
+386,banking_0246,banking_0246_025,Customer,OK. That one is a little bit further can you give me one more?,['InformIntent'],FindBranch,banking
+387,banking_0246,banking_0246_031,Customer,"All right. And by the way, what's the balance on my savings account?",['InformIntent'],CheckAccountBalance,banking
+388,banking_0247,banking_0247_001,Customer,"yes, this is Will Preston, and I need to locate a close ATM.",['InformIntent'],FindATM,banking
+389,banking_0247,banking_0247_009,Customer,"OK, that's better does it have an ATM located at the branch?",['InformIntent'],GetBranchInfo,banking
+390,banking_0247,banking_0247_013,Customer,"Can you check my checking account balance for me, please?",['InformIntent'],CheckAccountBalance,banking
+391,banking_0248,banking_0248_001,Customer,"Hi, I would like to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+392,banking_0249,banking_0249_003,Customer,I'd like to transfer some funds between my checking account and my savings account.,['InformIntent'],InternalFundsTransfer,banking
+393,banking_0249,banking_0249_021,Customer,Yes. that's that's a good idea. What is my. Before I make the transfer. What is the current balance on my checking account.,['InformIntent'],CheckAccountBalance,banking
+394,banking_0249,banking_0249_031,Customer,The no that sounds pretty simple too and thank you for that information. Let me could you verify or verify could you tell me what is the closest branch to where I live?,['InformIntent'],FindBranch,banking
+395,banking_0250,banking_0250_001,Customer,"Yes. I need to speak to someone about. Well, I've lost my debit card.",['InformIntent'],ReportLostStolenCard,banking
+396,banking_0250,banking_0250_060,Customer,OK. So I'm gonna update my new address then.,['InformIntent'],UpdateStreetAddress,banking
+397,banking_0254,banking_0254_014,Customer,"well I need your help today please, Rose. I need to make a wire transfer to my friend's account please.",['InformIntent'],ExternalWireTransfer,banking
+398,banking_0254,banking_0254_045,Customer,"Yeah, if we can update that while I have you if that would be OK to my my new address.",['InformIntent'],UpdateStreetAddress,banking
+399,banking_0254,banking_0254_071,Customer,"while I have you, I'd also like to close my savings account.",['InformIntent'],CloseBankAccount,banking
+400,banking_0255,banking_0255_001,Customer,"yes, my name is John Meadows. And I'm currently a customer and I'd like to I recently moved. And I'd like to check on the nearest branch.",['InformIntent'],FindBranch,banking
+401,banking_0255,banking_0255_003,Customer,OK. I'm My new address is seven. And. And if you could update my.,['InformIntent'],UpdateStreetAddress,banking
+402,banking_0255,banking_0255_035,Customer,"OK, great. the You know, I'd like to set up an online banking option, also. This way, in case I can't go to the branch, or. Or meet one of those hours.",['InformIntent'],SetUpOnlineBanking,banking
+403,banking_0255,banking_0255_038,Customer,"Could you do one and a last thing for me, please. the balance in my checking account?",['InformIntent'],CheckAccountBalance,banking
+404,banking_0256,banking_0256_001,Customer,"Hi, I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+405,banking_0256,banking_0256_055,Customer,Do I have any money in my savings account?,[],CheckAccountBalance,banking
+406,banking_0256,banking_0256_057,Customer,"OK, can we transfer money from my savings account to my checking then?",['InformIntent'],InternalFundsTransfer,banking
+407,banking_0256,banking_0256_073,Customer,Can I close my savings account and transfer the remaining balance from my savings account into my checking account?,['InformIntent'],CloseBankAccount,banking
+408,banking_0257,banking_0257_000,Customer,"Hi, I was just calling to ask a question about my bank account. I received this notice in the mail that there had been a a change that I wasn't expecting.",['InformIntent'],DisputeCharge,banking
+409,banking_0257,banking_0257_026,Customer,Well if that's the case can you possibly give me more information on the on opening a savings account with the bank?,['InformIntent'],OpenBankingAccount,banking
+410,banking_0258,banking_0258_054,Customer,"Yes, that's all correct. Will there be a fee for this wire transfer?",['InformIntent'],AskAboutTransferFees,banking
+411,banking_0259,banking_0259_001,Customer,I would like to report a stolen card. A man snatched my purse out of my hand and managed to find my credit card. Then he ran off with it.,['InformIntent'],ReportLostStolenCard,banking
+412,banking_0259,banking_0259_027,Customer,How long does it take to get a new credit card delivered to your to you via in?,['InformIntent'],AskAboutCardArrival,banking
+413,banking_0260,banking_0260_056,Customer,A matter of fact there is. I would like to update my email address information please.,['InformIntent'],UpdateEmail,banking
+414,banking_0261,banking_0261_001,Customer,"Hello, this is Rod Curtaine and I would like some information on my account balance.",['InformIntent'],CheckAccountBalance,banking
+415,banking_0262,banking_0262_005,Customer,I know there's a charge on my travel card but I'm not sure where where it came from? And I don't want it I don't want it there.,['InformIntent'],DisputeCharge,banking
+416,banking_0262,banking_0262_034,Customer,Yes. Can you tell me how much money is in the account associated with my card?,['InformIntent'],CheckAccountBalance,banking
+417,banking_0263,banking_0263_001,Customer,"Hi, yes, I was calling because there was a transaction on my account that I don't believe I made.",['InformIntent'],DisputeCharge,banking
+418,banking_0264,banking_0264_001,Customer,yes hi. I just got a notice in the mail. I'm just checking to see what it's about.,[],ReportNotice,banking
+419,banking_0264,banking_0264_031,Customer,"Yes, and by the way can I transfer money from my checking to my savings if that's possible?",['InformIntent'],InternalFundsTransfer,banking
+420,banking_0265,banking_0265_001,Customer,Yes. Hi there. I would like to see if I can get another card.,['InformIntent'],RequestNewCard,banking
+421,banking_0265,banking_0265_005,Customer,I believe I misplaced it.,[],ReportLostStolenCard,banking
+422,banking_0266,banking_0266_063,Customer,"Yes. And when will this be. And when will this be closed, and when will my transfer go through?",['InformIntent'],AskAboutTransferTime,banking
+423,banking_0267,banking_0267_001,Customer,"Yes, hey Jerry, my name is Evelyn Richards and I am calling because I need to change my phone number.",['InformIntent'],UpdatePhoneNumber,banking
+424,banking_0267,banking_0267_035,Customer,"Yes, there is. I'd like to know if there are any ATMs near me.",['InformIntent'],FindATM,banking
+425,banking_0267,banking_0267_050,Customer,"OK, well I really do appreciate that. Now do they accept cash deposits?",['InformIntent'],AskAboutCashDeposits,banking
+426,banking_0268,banking_0268_003,Customer,I'm doing all right. I'm calling today because I need to I need to close an account. I'm looking to close my savings account with you guys. and transfer the funds into my checking account please.,['InformIntent'],CloseBankAccount,banking
+427,banking_0269,banking_0269_003,Customer,I wanna move money from one account to another. Is this something Intel does over the phone?,['InformIntent'],ExternalWireTransfer,banking
+428,banking_0270,banking_0270_002,Customer,Hey Susan. I I I moved and I gotta tell you where. you know. I moved my address. My address changed.,['InformIntent'],UpdateStreetAddress,banking
+429,banking_0270,banking_0270_020,Customer,Such a frustration and so I know I hate. You know I got you on the phone. I wonder if we could get a bank. My bank balance. My my credit card. My not credit card. My checking account balance.,['InformIntent'],CheckAccountBalance,banking
+430,banking_0271,banking_0271_001,Customer,"Yes, I like to make simply make a wire, wire transfer today. I need to transfer some money.",['InformIntent'],ExternalWireTransfer,banking
+431,banking_0271,banking_0271_063,Customer,Fine. Can you could I go ahead and transfer some of my savings to my checking?,['InformIntent'],InternalFundsTransfer,banking
+432,banking_0272,banking_0272_001,Customer,"Hello this is Charlene speaking, and I have an issue regarding my address since I just recently moved and my mail keeps being sent to my old mail whereas I'm at a new place right now.",['InformIntent'],UpdateStreetAddress,banking
+433,banking_0273,banking_0273_037,Customer,"Yes. Can I check my saving account, please?",['InformIntent'],CheckAccountBalance,banking
+434,banking_0275,banking_0275_001,Customer,"Hello, I'm trying to see why there are some charges on my account that I know nothing about. I'm trying to understand what that's for and if you can help me with any information that'll be great. I believe that they are on my travel credit card.",['InformIntent'],DisputeCharge,banking
+435,banking_0275,banking_0275_003,Customer,Yes my traveler's card. Yes I thought I lost that. I lost my card but I found it. But there are charges that I do not recognize. Also can I have my last two transactions?,['InformIntent'],CheckTransactionHistory,banking
+436,banking_0276,banking_0276_002,Customer,"I'm Jim Andrews. I'm calling I, I, I'm having a transaction dispute. .",['InformIntent'],DisputeCharge,banking
+437,banking_0277,banking_0277_003,Customer,"Actually it's me and my me me and my friends where having a little guys weekend and we went away to Atlantic City. Having fun in the sun, own the beach, toes in the sand you know at the casino, gambling, living it up. Having a good time. And I lost my travel card.",['InformIntent'],ReportLostStolenCard,banking
+438,banking_0277,banking_0277_093,Customer,once I I realized this had happened last night have been easier if I did online banking would I have go online and cancel this right away or.,['InformIntent'],SetUpOnlineBanking,banking
+439,banking_0278,banking_0278_001,Customer,yes I'm calling to check to check on my savings account.,['InformIntent'],CheckAccountBalance,banking
+440,banking_0278,banking_0278_033,Customer,Yes I wanted to know about a new savings account.,['InformIntent'],OpenBankingAccount,banking
+441,banking_0278,banking_0278_045,Customer,Yes my savings. I don't know how much I have in there at the time.,[],CheckAccountBalance,banking
+442,banking_0280,banking_0280_031,Customer,"I have some questions. Is there a fee I have to pay for international wire transfers? And if there is a fee, how much is it?",['InformIntent'],AskAboutTransferFees,banking
+443,banking_0281,banking_0281_039,Customer,Is there any way I can get my account balance?,['InformIntent'],CheckAccountBalance,banking
+444,banking_0282,banking_0282_001,Customer,Hi Rose my name is Kim and I am calling to check my account balance please.,['InformIntent'],CheckAccountBalance,banking
+445,banking_0283,banking_0283_001,Customer,"yeah hi, good evening. I was interested in doing a wire transfer. Can you assist me with that tonight?",['InformIntent'],ExternalWireTransfer,banking
+446,banking_0283,banking_0283_027,Customer,yeah I was interested in doing setting up for the online banking. How does that work?,['InformIntent'],SetUpOnlineBanking,banking
+447,banking_0283,banking_0283_031,Customer,"Oh that's just wonderful, thank you so much for explaining that for me. can you by chance is there a local branch that has twenty-four hour ATM services near my home?",['InformIntent'],FindBranch,banking
+448,banking_0283,banking_0283_037,Customer,Oh yeah that was it Can you also verify the store hours or the branch hours as well?,['InformIntent'],GetBranchHours,banking
+449,banking_0284,banking_0284_001,Customer,Hi! I'm and I was requesting if I could get some help in a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+450,banking_0285,banking_0285_001,Customer,yes I actually need to report my card stolen.,['InformIntent'],ReportLostStolenCard,banking
+451,banking_0285,banking_0285_028,Customer,"OK. I would actually like to go to one of the physical locations, can you tell me what location is closest to my residence?",['InformIntent'],FindBranch,banking
+452,banking_0286,banking_0286_021,Customer,OK. Can we close that account and just transfer the money over to my active account?,['InformIntent'],InternalFundsTransfer,banking
+453,banking_0287,banking_0287_001,Customer,Yeah. I'm looking to find an Intellibank branch.,['InformIntent'],FindBranch,banking
+454,banking_0287,banking_0287_007,Customer,I got this email saying there was some information that I should look into I'm not really sure what it's saying though. So I just wanted to talk to someone in person about it.,[],ReportNotice,banking
+455,banking_0288,banking_0288_026,Customer,"Yeah, if you can find one close to my house, that'd be perfect.",['InformIntent'],FindBranch,banking
+456,banking_0290,banking_0290_003,Customer,I'm just calling to set up a new account with you guys.,['InformIntent'],OpenBankingAccount,banking
+457,banking_0291,banking_0291_044,Customer,You know I don't think so you know Let me see here. Let me look at me list. Oh Is there parking near the branch or is that something because I know with Britain you have to park on the streets. Am I going to have to pay to park to go in there?,['InformIntent'],GetBranchInfo,banking
+458,banking_0296,banking_0296_001,Customer,"This is Jennifer Johnson. I just got this notice in the mail regarding a problem with my account. I don't know what's going on with that and I want to see if you can help me with that, please.",['InformIntent'],ReportNotice,banking
+459,banking_0297,banking_0297_012,Customer,yeah it says something about raising your ATM fees again.,[],ReportNotice,banking
+460,banking_0297,banking_0297_016,Customer,Well this is ridiculous. You guys have raised your fees more than once this year. I'm not paying for this. I wanna close my accounts.,['InformIntent'],CloseBankAccount,banking
+461,banking_0298,banking_0298_005,Customer,"Yeah. So, last night me and my friends we went out. We went out to our favorite restaurant and dinner and of course naturally we were having a lot of drinks. And somehow some way, when I got up this morning and I was getting everything situated. I went to go to the gas station to get gas in my car and I realized my card is gone card.",['InformIntent'],ReportLostStolenCard,banking
+462,banking_0299,banking_0299_007,Customer,"OK. Well in my eyes, you're Intellibank, so so all right so I I have major problem. am from the Philadelphia area. I am traveling out of town. I'm in Nashville and I need a actual bank location so I can go. I have some banking things I need to take care of. Some deposits, withdrawals, some checks, and I I just have a lot of situations I need to take care of in person not you know at an ATM or whatever. So is there a local bank to my location? I'm having trouble finding one.",['InformIntent'],FindBranch,banking
+463,banking_0299,banking_0299_038,Customer,that will be perfect because I'm staying not too far from there. Actually right now I'm not too far from there. And I can like what are the hours today? You said they open at seven are they still open right now?,['InformIntent'],GetBranchHours,banking
+464,banking_0300,banking_0300_001,Customer,"Oh! Yes. Hi, my name is Beach. do you guys have any banking branch nearby? I called earlier today.",['InformIntent'],FindBranch,banking
+465,banking_0300,banking_0300_050,Customer,"so, what about the branch hours are they open twenty-four hours or?",['InformIntent'],GetBranchHours,banking
+466,banking_0300,banking_0300_052,Customer,OK. And the lobby is open twenty-four hours?,['InformIntent'],GetBranchHours,banking
+467,banking_0300,banking_0300_054,Customer,But the branch closes at five?,[],GetBranchHours,banking
+468,banking_0301,banking_0301_009,Customer,"yeah, I want to report a stolen card.",['InformIntent'],ReportLostStolenCard,banking
+469,banking_0302,banking_0302_001,Customer,yes I'm wanting some information about your savings account interest.,['InformIntent'],CheckAccountInterestRate,banking
+470,banking_0302,banking_0302_003,Customer,was thinking about opening a savings account and I was wanting to know the interest rate rate that was paid.,['InformIntent'],OpenBankingAccount,banking
+471,banking_0302,banking_0302_007,Customer,Oh. OK. Well. I think I'll pass on that Can I get you to check the balance of my checking account for me please?,['InformIntent'],CheckAccountBalance,banking
+472,banking_0302,banking_0302_029,Customer,Well I might need to order some checks pretty soon.,[],OrderChecks,banking
+473,banking_0303,banking_0303_001,Customer,Yes. My name is Jimmy Watkins and I would like to open account.,['InformIntent'],OpenBankingAccount,banking
+474,banking_0303,banking_0303_002,Customer,And at the same time I want to dispute a. A transaction I noticed on my. One of my accounts.,['InformIntent'],DisputeCharge,banking
+475,banking_0304,banking_0304_003,Customer,I gotta get my grandma some money.,[],ExternalWireTransfer,banking
+476,banking_0305,banking_0305_001,Customer,"How may you help me? Do you know how long I've been trying to get you guys on the phone? I mean that's not right, I mean if you guys don't know that this this this the kind of thing that makes people get angry. If you know you want to work at the bank and you want to keep our money. You make yourself available and and and and Oh right now I'm not really in a good mood to like talk because right now I'm so so so angry. The last bank I did my transaction with was crazy. I mean, you know, you why you'd? You know what? This is a new bank, right? Let me see what you guys got. I want to open an account with you people. How do I go about that, please?",['InformIntent'],OpenBankingAccount,banking
+477,banking_0306,banking_0306_010,Customer,"well I was calling because I was looking on my account earlier today and I've and maybe I'm just like overthinking it but I seen a transaction that I I didn't recognize and you know I was I was out of town last week so I think like maybe it's possible that like I used it my card or something and I couldn't remember. I don't know but I just feel like it's not something that I had you know something that I had done so, I don't know, I was just hoping that maybe you could give me some insight as to like what this transaction was.",['InformIntent'],DisputeCharge,banking
+478,banking_0307,banking_0307_005,Customer,actually I just moved into town and I'm having a hard time locating a ATM. for. For whatever reason I just can't find one.,['InformIntent'],FindATM,banking
+479,banking_0307,banking_0307_038,Customer,OK. What if I use a different ATM? What are your fees?,['InformIntent'],AskAboutATMFees,banking
+480,banking_0307,banking_0307_045,Customer,"Actually, yes. Could you please check the balance on my account?",['InformIntent'],CheckAccountBalance,banking
+481,banking_0308,banking_0308_003,Customer,"I I need to check my account balance of my checking account, please.",['InformIntent'],CheckAccountBalance,banking
+482,banking_0308,banking_0308_020,Customer,OK. could you direct me to the closest branch near my address?,['InformIntent'],FindBranch,banking
+483,banking_0308,banking_0308_028,Customer,OK. That sounds great. can you tell me what the hours of the branch is and what days they are open?,['InformIntent'],GetBranchHours,banking
+484,banking_0310,banking_0310_001,Customer,"Yes, hi Jerry. my name is Evelyn Richards and I'm calling because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
+485,banking_0310,banking_0310_033,Customer,OK. I appreciate that. And I wanted to also update my number.,['InformIntent'],UpdatePhoneNumber,banking
+486,banking_0310,banking_0310_052,Customer,Yes there is. I would also like to open a savings account.,['InformIntent'],OpenBankingAccount,banking
+487,banking_0311,banking_0311_001,Customer,"yes. I need to get the balance of my account. you know what? Never mind, I don't need that. I'm at a hotel downtown and I don't want them to use my debit card. because they might lock it up. Can you help me with some nearby ATM machine please?",['InformIntent'],FindATM,banking
+488,banking_0312,banking_0312_007,Customer,OK. Alright. I guess that's true. The reason that I'm calling is that I recently had some work done on my car and I need to transfer the money from my savings account to the mechanics account who's also at this bank.,['InformIntent'],InternalFundsTransfer,banking
+489,banking_0315,banking_0315_041,Customer,yes. I would like to know what would be the balance on my savings account once the checking account balance is transferred. What would that be?,['InformIntent'],CheckAccountBalance,banking
+490,banking_0316,banking_0316_024,Customer,to get money to her. can I I and I I don't because she don't have her cards she can't access her It doesn't doesn't matter if I transfer money to her account or you know accessing our account. She she don't have her cards.,[],ExternalWireTransfer,banking
+491,banking_0316,banking_0316_079,Customer,Just by chance you know cuz she has to. Like like I said like we have to pay for all these expenses up front and her company will reimburse her. Say if by time the end of her stay she's like running out of money. Can I set up instead of doing another transfer like what's it called? Like a a travel card or something?,['InformIntent'],OpenCreditCard,banking
+492,banking_0317,banking_0317_021,Customer,"Well, I wanna open a checking account. a savings but I wanna open up a checking account.",['InformIntent'],OpenBankingAccount,banking
+493,banking_0317,banking_0317_036,Customer,Yeah I'mma go ahead and put about three hundred in there.,[],InternalFundsTransfer,banking
+494,banking_0318,banking_0318_005,Customer,"Thank you. I dropped my phone, it broke and I had to get new a new phone and I forgot all my passwords. Also, I have a charge on my credit card statement I didn't make. Can you help me?",[],DisputeCharge,banking
+495,banking_0319,banking_0319_003,Customer,"Wait, I'm sorry. You know what? I have a few cards that look alike. I might have put the wrong PIN number in. have another, another thing that you can help me with if you can. to check the balance of my bank account. I need to do a large order. And I wanted to make sure I had enough to cover the order.",['InformIntent'],CheckAccountBalance,banking
+496,banking_0320,banking_0320_001,Customer,"Oh yeah, hi darling, good afternoon. Oh, I apologize, it's good evening over here for us too. I was tryna find information on how do I order checks from your bank I'm just a little confused and I'm kinda little, you know, not that really tech savvy, so how will that work as far as ordering checks?",['InformIntent'],OrderChecks,banking
+497,banking_0320,banking_0320_015,Customer,"Oh, that's wonderful. Thank you so much for taking your time and gimme that, and I'm so thankful that I'm able to order the checks over the phone. This is so much more easier for me. my husband was wondering if we can possibly do a I believe it's called a internal transfer?",['InformIntent'],InternalFundsTransfer,banking
+498,banking_0321,banking_0321_001,Customer,there's. I have money taken of my account that I didn't that I did not do.,['InformIntent'],DisputeCharge,banking
+499,banking_0321,banking_0321_068,Customer,OK great and can you just tell me now what the balance is in the in the savings since we just transferred that.,['InformIntent'],CheckAccountBalance,banking
+500,banking_0323,banking_0323_001,Customer,Hey Christina. How you doing? I I got a letter in the mail yesterday from your bank. And I kinda think I know what the issue is but it says there's a problem with my account. I was wondering if we can get this solved today?,['InformIntent'],ReportNotice,banking
+501,banking_0324,banking_0324_051,Customer,Yes. I would like to also make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+502,banking_0325,banking_0325_001,Customer,Hi there. I would like to send money to my friend.,['InformIntent'],ExternalWireTransfer,banking
+503,banking_0326,banking_0326_001,Customer,"Hi, I was trying to figure out how to create an account online, but I'm having some trouble.",['InformIntent'],SetUpOnlineBanking,banking
+504,banking_0326,banking_0326_003,Customer,"Well, actually, the reason I called is to check the balance on my account. Could you help me with that?",['InformIntent'],CheckAccountBalance,banking
+505,banking_0327,banking_0327_001,Customer,"Hello I just love the coats and I would like to go to one of their home games this weekend. I have to get a hotel and book a room. I haven't found a room yet, but I have my flight booked before I go I need to pay a bill. I have a bill that needs to be paid. Need to pay from my account, to another account.",['InformIntent'],ExternalWireTransfer,banking
+506,banking_0327,banking_0327_011,Customer,"Yes, please. Also can you tell me my last transaction?",['InformIntent'],CheckTransactionHistory,banking
+507,banking_0328,banking_0328_003,Customer,"I'm doing pretty well. I I'm calling because I need to make a transfer from my account my checking account to my brother's checking account, please.",['InformIntent'],InternalFundsTransfer,banking
+508,banking_0329,banking_0329_003,Customer,"Oh I think you can help me, maybe. I need to check my account details.",['InformIntent'],GetAccountInfo,banking
+509,banking_0329,banking_0329_015,Customer,"OK, so, yeah yeah, that's what I thought. OK. I need to update that, because see I just got changed apartments. I was living over at this oh, you know those tan colored apartments on Mission? Lovely places. They jacked up their rent post pandemic and now I'm staying over here at fifteen fifteen Mission lane. San Diego California.",[],UpdateStreetAddress,banking
+510,banking_0330,banking_0330_001,Customer,Hi. Yes I was cuz I wanted to update my address on my account.,['InformIntent'],UpdateStreetAddress,banking
+511,banking_0331,banking_0331_001,Customer,Hi Mark. My name is Dorothy Lee. I would like to check my savings account balance.,['InformIntent'],CheckAccountBalance,banking
+512,banking_0331,banking_0331_013,Customer,Yeah I wanted to close my savings account.,['InformIntent'],CloseBankAccount,banking
+513,banking_0332,banking_0332_028,Customer,Oh OK perfect. I was wondering also if you could help me find a branch near me that's open. I I am having some problems accessing that information on my phone.,['InformIntent'],FindBranch,banking
+514,banking_0333,banking_0333_027,Customer,I guess let me hear both because I thought You know I thought I had under draft protection.,[],CheckAccountBalance,banking
+515,banking_0334,banking_0334_005,Customer,Yes I like to dispute it.,['InformIntent'],DisputeCharge,banking
+516,banking_0335,banking_0335_001,Customer,"hi Josie, I'd like to report a a lost or possibly stolen card please.",['InformIntent'],ReportLostStolenCard,banking
+517,banking_0335,banking_0335_033,Customer,"yes, if if you wouldn't mind I'd like to make a wire transfer real quickly.",['InformIntent'],ExternalWireTransfer,banking
+518,banking_0336,banking_0336_000,Customer,Hi. My name is Emma Green. I called a few minutes ago. I think you were the one I talked to. Because I wanted to know the balance of my checking account.,['InformIntent'],CheckAccountBalance,banking
+519,banking_0337,banking_0337_017,Customer,I moved to Texas and I can't remember if I changed my address or not.,[],UpdateStreetAddress,banking
+520,banking_0338,banking_0338_001,Customer,This is Jennifer Johnson. I would like to update my phone number today.,['InformIntent'],UpdatePhoneNumber,banking
+521,banking_0338,banking_0338_019,Customer,"Oh, OK, at least I can get that. I need to check my checking's account balance.",['InformIntent'],CheckAccountBalance,banking
+522,banking_0338,banking_0338_031,Customer,"Yes, what was the last deposit amount?",['InformIntent'],CheckTransactionHistory,banking
+523,banking_0339,banking_0339_006,Customer,and I need to check both of my balances.,['InformIntent'],CheckAccountBalance,banking
+524,banking_0339,banking_0339_049,Customer,Could you send me a list of my last ten transactions?,['InformIntent'],CheckTransactionHistory,banking
+525,banking_0340,banking_0340_025,Customer,"OK, great. do you know if there's any fees for this transfer?",['InformIntent'],AskAboutTransferFees,banking
+526,banking_0341,banking_0341_001,Customer,"Hi, Blake. My name is Julie. I wanted to know which is the correct way to close a checking account?",['InformIntent'],CloseBankAccount,banking
+527,banking_0341,banking_0341_030,Customer,"OK, great. I would also like to update some information. I recently changed my email. Can I do that now?",['InformIntent'],UpdateEmail,banking
+528,banking_0342,banking_0342_056,Customer,Urgent. Said something about sweepstakes winner gonna be deposited in my account I just wanted to know how much did I get deposited?,['InformIntent'],CheckTransactionHistory,banking
+529,banking_0343,banking_0343_001,Customer,"yes, I need to check my Intel checking account balance.",['InformIntent'],CheckAccountBalance,banking
+530,banking_0345,banking_0345_005,Customer,Well I I I need to actually make an internal transfer. And I didn't know how to go about doing so.,['InformIntent'],InternalFundsTransfer,banking
+531,banking_0345,banking_0345_035,Customer,Is there a fee for the transfer?,['InformIntent'],AskAboutTransferFees,banking
+532,banking_0346,banking_0346_001,Customer,Hi George. My name is Angela Garcia. I'm calling because I want to send some money to my friend who lives in Australia. and I wanted to know which is the best way to do that.,['InformIntent'],ExternalWireTransfer,banking
+533,banking_0346,banking_0346_019,Customer,"Yeah. I wanted to ask you, how long will it take until she can get the money and can she make a withdraw when the money gets there?",['InformIntent'],AskAboutTransferTime,banking
+534,banking_0347,banking_0347_003,Customer,yeah I'm at work but I wanted to hit a ATM on my way home could you please tell me where the closest ATM is?,['InformIntent'],FindATM,banking
+535,banking_0347,banking_0347_027,Customer,yeah would you provide me with my account balance?,['InformIntent'],CheckAccountBalance,banking
+536,banking_0348,banking_0348_004,Customer,"Well, that's that's what's going on and I'm down here on Randolf street and there's supposed to be an ATM here but I don't see it, and there's place to park anyway. So can you tell me. Can you help me find an ATM?",['InformIntent'],FindATM,banking
+537,banking_0348,banking_0348_005,Customer,"Oh, oh! And and can you also like find out what's the limit on there? Cuz I have to pay like, you know, two months worth.",['InformIntent'],GetWithdrawalLimit,banking
+538,banking_0349,banking_0349_001,Customer,"Hi, Rose, my name is Kim, and I need to update some personal information on my account, please.",['InformIntent'],UpdateStreetAddress,banking
+539,banking_0350,banking_0350_001,Customer,"Hi, I would, I called earlier but the, it was, I was talking to someone else but the phone call got cut off the, the main reason why I was calling is that I'd lost my credit card.",['InformIntent'],ReportLostStolenCard,banking
+540,banking_0350,banking_0350_026,Customer,"Well no, I mean that that purchase was definitely made by me and more than likely I may have just lost it so re-issuing I think would be fine. Do you think that would be a good course to take?",['InformIntent'],RequestNewCard,banking
+541,banking_0351,banking_0351_001,Customer,"yes. I'd just looked at my account and there's a transaction that I don't recognize, so I I guess I I I guess I'm disputing it.",['InformIntent'],DisputeCharge,banking
+542,banking_0351,banking_0351_028,Customer,"OK. by the way, I I I I want to just check on one thing. On my address I if you could check on that I may have used. I may have given you Dogwood Street. seven fifty-three Dogwood Street here in Phoenix. It's it's actually seven fifty-three Dogwood Road.",['InformIntent'],UpdateStreetAddress,banking
+543,banking_0351,banking_0351_034,Customer,Could you could you give me a balance on that that checking account please?,['InformIntent'],CheckAccountBalance,banking
+544,banking_0351,banking_0351_044,Customer,no. I think I So I. You'll send me a new card. how long will that be?,['InformIntent'],AskAboutCardArrival,banking
+545,banking_0352,banking_0352_001,Customer,Yes. this is my second call I made about this. I I'm disputing a transaction I made on my gold card. maybe I need to come by a branch.,['InformIntent'],DisputeCharge,banking
+546,banking_0353,banking_0353_003,Customer,"Oh, I'm great thank you. I'm actually sorry to bother you about this on the phone. But I was calling to see if you could help me find a branch location near me.",['InformIntent'],FindBranch,banking
+547,banking_0353,banking_0353_021,Customer,"OK, great. Thank you. Do you know what the operating hours for those locations would be?",['InformIntent'],GetBranchHours,banking
+548,banking_0354,banking_0354_001,Customer,hi. I need to check sounds. On my on my checking account.,[],CheckAccountBalance,banking
+549,banking_0354,banking_0354_030,Customer,Can can can you tell me what the last two amounts were? The last two transactions what the amounts were for?,['InformIntent'],CheckTransactionHistory,banking
+550,banking_0355,banking_0355_001,Customer,"yes. I'm calling in regards to you know, finding a branch so I can open an account.",['InformIntent'],OpenBankingAccount,banking
+551,banking_0355,banking_0355_046,Customer,I'm gonna transfer money out of my savings account to this new checking account.,['InformIntent'],InternalFundsTransfer,banking
+552,banking_0356,banking_0356_001,Customer,"yeah, I received a notice in the mail about something being wrong with my account and I need to figure out what it is what happened how I need to fix it. I I don't know.",['InformIntent'],ReportNotice,banking
+553,banking_0356,banking_0356_008,Customer,OK. I don't think I live anywhere near one.,[],FindBranch,banking
+554,banking_0357,banking_0357_001,Customer,"Yeah, I need to check my balance on my checking.",['InformIntent'],CheckAccountBalance,banking
+555,banking_0358,banking_0358_001,Customer,"Yes, sir. I wanna update my phone number and I wanna also make sure that I have the correct address on my account. Will that be OK?",['InformIntent'],UpdatePhoneNumber,banking
+556,banking_0359,banking_0359_001,Customer,"Hi, I'm calling because I'd like to open an account.",['InformIntent'],OpenBankingAccount,banking
+557,banking_0359,banking_0359_065,Customer,"OK and when they say where the branches are, do they tell you whether it's walk up or drive thru, ATMs?",['InformIntent'],FindBranch,banking
+558,banking_0360,banking_0360_009,Customer,That's hilarious. Well. I I'm calling today. I actually I was online. And I was trying to. You know. Figure out the whole situation online and and get setup and everything. And I was having a problem because I don't know if it was your website or my internet service. I didn't notice having an issue earlier when I had tried to search something on Google but but regardless. I was having a problem doing anything online so. I though I'd give you a call. and see if you could help me out. I am trying to open an account.,['InformIntent'],OpenBankingAccount,banking
+559,banking_0361,banking_0361_005,Customer,"Oh, those are such bad rates for both of those option. I will like to continue with opening a new account.",['InformIntent'],OpenBankingAccount,banking
+560,banking_0362,banking_0362_004,Customer,Yeah so I checked my credit card account balance and I noticed there were some charges that just did not look familiar. I don't remember making those charges and I just wanted see if there is anything that we could do or you can help me.,['InformIntent'],DisputeCharge,banking
+561,banking_0362,banking_0362_051,Customer,So just a couple of so there has been a couple of charges that I do not remember. Could I just go ahead and get a new card sent out to me and just get this as you know.,['InformIntent'],RequestNewCard,banking
+562,banking_0363,banking_0363_001,Customer,Yes my. My. My debit card's been stolen or lost. I cannot find it. And I was just wondering what what's the procedure from this step moving forward on making sure that no. No fraudulent charges are being done on my card.,['InformIntent'],ReportLostStolenCard,banking
+563,banking_0364,banking_0364_001,Customer,Hi Rose. My name is Kim. I have a question about my account. I see a charge on it that doesn't look right to me. I don't recognize it.,[],DisputeCharge,banking
+564,banking_0365,banking_0365_053,Customer,Yes I also would like to report that I lost my card.,['InformIntent'],ReportLostStolenCard,banking
+565,banking_0367,banking_0367_001,Customer,hi Rose. My name is Kim and I'm calling for help. I just wanted to check my account balance please.,['InformIntent'],CheckAccountBalance,banking
+566,banking_0368,banking_0368_048,Customer,You better make a transfer.,[],InternalFundsTransfer,banking
+567,banking_0369,banking_0369_001,Customer,"Hello Katie, I guess how you doing? I don't know if I should be calling you first or the police first but my it looks like my card was stolen.",['InformIntent'],ReportLostStolenCard,banking
+568,banking_0369,banking_0369_034,Customer,"And also too on top of top of this the other day, I got a letter from Intelligible Bank saying that there's a problem with my account, so I I have like a lot of issues going on right",['InformIntent'],ReportNotice,banking
+569,banking_0369,banking_0369_056,Customer,"OK, let me ask you this though by canceling that will you know will that hurt any of my credit, will.",['InformIntent'],AskAboutCreditScore,banking
+570,banking_0370,banking_0370_001,Customer,"Hi, Joe. my name is Stephanie. I am calling to just check the balance of my accounts.",['InformIntent'],CheckAccountBalance,banking
+571,banking_0370,banking_0370_043,Customer,Five dollar? OK. is there anyway you can do a transaction for me?,[],InternalFundsTransfer,banking
+572,banking_0372,banking_0372_015,Customer,I wanna close that one out. take the money out of that one and start a whole new account. In Larry's name.,['InformIntent'],CloseBankAccount,banking
+573,banking_0373,banking_0373_001,Customer,"yes, hello darling. good evening. I was interested in doing a wire transfer. Can you help me with that today?",['InformIntent'],ExternalWireTransfer,banking
+574,banking_0373,banking_0373_035,Customer,Yeah. I had a question I wanted to ask you. It just kinda slipped my mind now. Oh that's what it was. how does ordering checks work?,['InformIntent'],OrderChecks,banking
+575,banking_0374,banking_0374_001,Customer,Hello. This is Peter Davis. I want to make a money transfer. But all the banks are closed so I don't know what to do now.,['InformIntent'],FindATM,banking
+576,banking_0375,banking_0375_003,Customer,I would like to check the balance in my brand new checking account.,['InformIntent'],CheckAccountBalance,banking
+577,banking_0375,banking_0375_041,Customer,Absolutely! is there a way for me to sign up for for those services?,['InformIntent'],SetUpOnlineBanking,banking
+578,banking_0376,banking_0376_001,Customer,"Hi, Jaime. How you doing? I need to get a new account open. I'm already a customer of your bank. actually stepping into adulthood. Adult world. I got my first apartment and it seems I need to get a checking account set up to pay rent, pay my monthly bills. yeah. So, I I need to get a checking account set up and I have a savings account already.",['InformIntent'],OpenBankingAccount,banking
+579,banking_0377,banking_0377_005,Customer,"I need to make some transfer between two accounts, mine and my husbands.",['InformIntent'],InternalFundsTransfer,banking
+580,banking_0379,banking_0379_001,Customer,yes. I need to check the my checking account balance.,['InformIntent'],CheckAccountBalance,banking
+581,banking_0379,banking_0379_015,Customer,OK. I got another question for you. does my checking account does it earn any interest?,['InformIntent'],CheckAccountInterestRate,banking
+582,banking_0380,banking_0380_001,Customer,Yes. Somebody while I was at the gas station somebody stole my Intel bank card. I don't know what to do. I think they're going to try to spend money on it.,['InformIntent'],ReportLostStolenCard,banking
+583,banking_0380,banking_0380_043,Customer,How long is going to take to get the card and when I get it am I going to have the same credit card number or it's going to be a different one?,['InformIntent'],AskAboutCardArrival,banking
+584,banking_0380,banking_0380_053,Customer,Yes. I like I just want to update my email address for my account.,['InformIntent'],UpdateEmail,banking
+585,banking_0381,banking_0381_001,Customer,Hi Rose. My name is Kim. I have a question. I am actually looking at a statement I received in the mail and Excuse me. I have a charge on it that I don't recognize. so I'd like to dispute this this charge that I have on the statement.,['InformIntent'],DisputeCharge,banking
+586,banking_0381,banking_0381_002,Customer,and then also I actually need help finding an ATM.,['InformIntent'],FindATM,banking
+587,banking_0382,banking_0382_011,Customer,Oh great OK thank you that's very helpful. So how do I start my set up my checking account how do I get started with that?,['InformIntent'],OpenBankingAccount,banking
+588,banking_0383,banking_0383_001,Customer,"Hi this is Bren Johnson I have a a checking account with y'all also savings account but I'm talking calling the savings the checking account. I have lost my debit card. I was I am hiking with my family. We're out in New Mexico. just notice like I had set up with y'all that I'd be out of the home state for a week but I'm hiking in New Mexico and I know it's I lost it, it wouldn't of should've of been stolen I I've been we been camping haven't been around enough people I haven't used it for the gas or anything so yeah I I lost it somewhere out here there there's no way I'm finding it.",['InformIntent'],ReportLostStolenCard,banking
+589,banking_0384,banking_0384_044,Customer,Perfect. Thank you so much. Are you sure that balance is right?,['InformIntent'],CheckTransactionHistory,banking
+590,banking_0385,banking_0385_007,Customer,"Well, I I already have a savings account, so I would like to open a checking account.",['InformIntent'],OpenBankingAccount,banking
+591,banking_0385,banking_0385_031,Customer,I will also like to transfer the money from my savings account into my new checking account.,['InformIntent'],InternalFundsTransfer,banking
+592,banking_0386,banking_0386_003,Customer,"I I'm doing great. Hey, I wonder if you can help me. I need to update my phone number cuz I missed a call the other day. I have a new phone number.",['InformIntent'],UpdatePhoneNumber,banking
+593,banking_0386,banking_0386_034,Customer,You know what? I I needed to transfer some money some I don't some money from one of my accounts to another one of my accounts in all in Intelligent Bank.,['InformIntent'],InternalFundsTransfer,banking
+594,banking_0387,banking_0387_001,Customer,"hi Rose. My name is Kim. I am actually I just moved not too long ago and I have just heard about your bank. About Intellibank. And I was trying to inquire about you know, getting started with you all.",[],OpenBankingAccount,banking
+595,banking_0388,banking_0388_001,Customer,I have a dispute I want to to be helped with because I'm seeing a transaction that has been made through my account which I had no idea or or did authorize it to take place.,['InformIntent'],DisputeCharge,banking
+596,banking_0389,banking_0389_001,Customer,Hi Daisy. I need to find the closest branch location.,['InformIntent'],FindBranch,banking
+597,banking_0389,banking_0389_005,Customer,"yeah, but could you also tell me the hours?",['InformIntent'],GetBranchHours,banking
+598,banking_0389,banking_0389_007,Customer,"yeah, while I have you on the line could you also check my account balance?",['InformIntent'],CheckAccountBalance,banking
+599,banking_0392,banking_0392_005,Customer,"Oh, thank you so much. My husband was actually asking me at exactly if he wanted to use our business account, and just take money out of there and put that in our checking. Can you possibly help me with that this evening?",['InformIntent'],InternalFundsTransfer,banking
+600,banking_0392,banking_0392_035,Customer,"ma'am, but before you do that, will there be a charge doing a internal transfer?",['InformIntent'],AskAboutTransferFees,banking
+601,banking_0393,banking_0393_003,Customer,I'd like to update my address I believe when I opened the account I used the word Dogwood Road instead of oh excuse me. I used the word Dogwood Street. instead of Dogwood Road. when I set up my I used the word street instead of road when I set it up.,['InformIntent'],UpdateStreetAddress,banking
+602,banking_0393,banking_0393_021,Customer,the I have another problem I noticed a transaction that I have no clue what it is. I looked at the company. I've it's not it's not anything I purchased.,[],DisputeCharge,banking
+603,banking_0393,banking_0393_039,Customer,And what do I do? Do you send me another new card? Or how does that work?,['InformIntent'],RequestNewCard,banking
+604,banking_0393,banking_0393_041,Customer,Oh That'll be fine. why don't you send me the send me a new card. Could you give me the balance on that card?,['InformIntent'],CheckAccountBalance,banking
+605,banking_0393,banking_0393_048,Customer,the I I think I'm OK. I Could you I I I assume it's self explanatory but I would like to be able to do all of this online. how do I? If you could just walk me through that.,['InformIntent'],SetUpOnlineBanking,banking
+606,banking_0394,banking_0394_001,Customer,"Yes, hello Jerry. My name is Evelyn Richards, can you help me find an ATM near me?",['InformIntent'],FindATM,banking
+607,banking_0394,banking_0394_035,Customer,"OK, and what are your hours?",['InformIntent'],GetBranchHours,banking
+608,banking_0395,banking_0395_001,Customer,"Hey, I just got my credit card stolen, so I need some help right now.",['InformIntent'],ReportLostStolenCard,banking
+609,banking_0395,banking_0395_037,Customer,I'm really just so angry right now. And how long will it take until you send me the new card? Because I really need it with me.,['InformIntent'],AskAboutCardArrival,banking
+610,banking_0396,banking_0396_001,Customer,Hi Rose. My name is Kim and I need some help with you. I am actually out of town. And I need to find a local branch near me.,['InformIntent'],FindBranch,banking
+611,banking_0396,banking_0396_042,Customer,"no, I think that's everything. Like I said, I I would have generally gone on line you know to your to your information, you know to find a branch online. Oh you know what I did want to ask you the hours for these locations. could you tell me what the hours are for each please?",['InformIntent'],GetBranchHours,banking
+612,banking_0400,banking_0400_003,Customer,Well I need to get a balance on my checking account.,['InformIntent'],CheckAccountBalance,banking
+613,banking_0400,banking_0400_055,Customer,"Actually you know what, I was thinking there is. I have changed my email address and I don't think I gave it to you all.",['InformIntent'],UpdateEmail,banking
+614,banking_0401,banking_0401_001,Customer,yes. This is Dan Thomas. T H O M A S. And I'm looking at my bank statement and I see a charge to my account that I do not recognize.,['InformIntent'],DisputeCharge,banking
+615,banking_0401,banking_0401_009,Customer,Well I'll be. I can't find it. It's it's not in my wallet. I don't know what happened to it. . Somebody must have stolen my card.,[],ReportLostStolenCard,banking
+616,banking_0402,banking_0402_001,Customer,Yeah so the branch I just go to decided to change their hours and they aren't open past Five p.m. anymore. So I need to find one that's open later please.,['InformIntent'],FindBranch,banking
+617,banking_0402,banking_0402_032,Customer,And. And the lobby it. It's open until five p.m. then. That's right correct?,[],GetBranchHours,banking
+618,banking_0402,banking_0402_039,Customer,OK. So will there be a way for me to find out when the other branch opens back up for the longer hours again?,['InformIntent'],GetBranchHours,banking
+619,banking_0405,banking_0405_003,Customer,"I'm having not so good of a day. I I am calling to I can't seem to find my credit card I've looked everywhere. I'm trying to, you know, go back in time, see where I've used it the last time. I'm missing my car keys, so, lost or stolen, it's gone. I just can't seem to find it.",['InformIntent'],ReportLostStolenCard,banking
+620,banking_0405,banking_0405_032,Customer,Can you please look in my debit card and see what was the last charge on it?,['InformIntent'],CheckTransactionHistory,banking
+621,banking_0406,banking_0406_018,Customer,but the main reason why I called right now is because I'm at a restaurant and I just curious if you could tell me any nearby ATMs.,['InformIntent'],FindATM,banking
+622,banking_0406,banking_0406_022,Customer,"No, I'm good. In fact, I think that I'll check out the the first one you told me about. About near the coffee shop. do you do you know if they accept cash deposits at that ATM?",['InformIntent'],AskAboutCashDeposits,banking
+623,banking_0408,banking_0408_001,Customer,yes. I was looking at my bank statement and there's a charge on here that I don't quite understand.,['InformIntent'],DisputeCharge,banking
+624,banking_0408,banking_0408_024,Customer,OK. is that something that you could help me get set up today?,[],SetUpOnlineBanking,banking
+625,banking_0410,banking_0410_001,Customer,"Yes, my name is Fred Smith and I'm calling to dispute a rather large transaction that I found on my billing statement. Ronnie, I'm hoping to get this situation resolved today. How is your day going so far?",['InformIntent'],DisputeCharge,banking
+626,banking_0411,banking_0411_001,Customer,Hi. I have a charge on my card and I don't recognize it. I need help.,['InformIntent'],DisputeCharge,banking
+627,banking_0412,banking_0412_013,Customer,I wanted to update my address in my personal file.,['InformIntent'],UpdateStreetAddress,banking
+628,banking_0412,banking_0412_054,Customer,actually that I think that that might be it. can you read me my account balance back to me please?,['InformIntent'],CheckAccountBalance,banking
+629,banking_0413,banking_0413_003,Customer,I'm doing pretty well. I am trying to find a branch near me I was trying to look online and for some reason I'm getting zero service on my cell phone as far as the internet searches. So I figured I'd call you and see if I could get some help from you,['InformIntent'],FindBranch,banking
+630,banking_0413,banking_0413_031,Customer,"no, that's OK. while I have you, do you mind checking my account balance for me please?",['InformIntent'],CheckAccountBalance,banking
+631,banking_0414,banking_0414_001,Customer,Yes. I need to find an ATM location.,['InformIntent'],FindATM,banking
+632,banking_0414,banking_0414_047,Customer,OK can you tell me where the nearest branch is to my hotel?,['InformIntent'],FindBranch,banking
+633,banking_0415,banking_0415_034,Customer,just a minute I don't have I don't recognize this transaction. Now that I have.,[],DisputeCharge,banking
+634,banking_0416,banking_0416_003,Customer,I need to go to the ATM. I need to find one and get some cash out and I don't know where to find one.,['InformIntent'],FindATM,banking
+635,banking_0416,banking_0416_043,Customer,OK. Let's do that. How much money do I have in my account?,['InformIntent'],CheckAccountBalance,banking
+636,banking_0417,banking_0417_003,Customer,actually I'd like to open a new account.,['InformIntent'],OpenBankingAccount,banking
+637,banking_0418,banking_0418_012,Customer,I have dispute the transaction.,[],DisputeCharge,banking
+638,banking_0419,banking_0419_003,Customer,"Hi, yeah. I was actually just calling to see my checking account balance. I just wanna be sure I have the correct amount.",['InformIntent'],CheckAccountBalance,banking
+639,banking_0419,banking_0419_052,Customer,Seven thousand what is the amount that I have on my credit card?,['InformIntent'],CheckAccountBalance,banking
+640,banking_0420,banking_0420_001,Customer,hi. My name's Charlene and I was requesting your help in finding an ATM?,['InformIntent'],FindATM,banking
+641,banking_0420,banking_0420_054,Customer,Oh there's no like standard fee among each and every bank?,['InformIntent'],AskAboutTransferFees,banking
+642,banking_0421,banking_0421_003,Customer,not so good. I need to report my my card stolen.,['InformIntent'],ReportLostStolenCard,banking
+643,banking_0421,banking_0421_070,Customer,"actually, since I'm not in front of the computer, could you please check and tell me what was the last charge on my debit card? Just wanna make sure that.",['InformIntent'],CheckTransactionHistory,banking
+644,banking_0422,banking_0422_004,Customer,"No, I I I don't have time for that right now. I need to go to the car dealer. Because they are fixing my car. And yeah, I need to be there before closing time. Anyway but I I calling because I wanted to update my home address.",['InformIntent'],UpdateStreetAddress,banking
+645,banking_0423,banking_0423_001,Customer,Hello my name is Charlene and I'd like to open a new bank account.,['InformIntent'],OpenBankingAccount,banking
+646,banking_0424,banking_0424_004,Customer,"The reason I'm calling, I'm wanting to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+647,banking_0425,banking_0425_001,Customer,"Hi, yes I'm calling because I need to know if you can help me find A T M that's near my location?",['InformIntent'],FindATM,banking
+648,banking_0425,banking_0425_019,Customer,"sure and if while you're at it if you can also please give me the phone number, just in case I get lost.",[],GetBranchInfo,banking
+649,banking_0425,banking_0425_029,Customer,OK oh so you said I can get a list of ATMs on the website?,[],FindATM,banking
+650,banking_0426,banking_0426_001,Customer,yes. I need to find an ATM close to where I am.,['InformIntent'],FindATM,banking
+651,banking_0426,banking_0426_036,Customer,OK. I also need to find a branch to actually go into physically to handle a few things about a loan.,['InformIntent'],FindBranch,banking
+652,banking_0427,banking_0427_001,Customer,Yes. I got something in the mail about an issue on my loan.,['InformIntent'],ReportNotice,banking
+653,banking_0427,banking_0427_045,Customer,Yes I would like to get the account balance on my golden card.,['InformIntent'],CheckAccountBalance,banking
+654,banking_0428,banking_0428_001,Customer,"Hi yeah, my card my credit card has been stolen. I I may have lost it. I am I am unfriendly in Chicago right now. I am on vacation with my family. I may have just lost it. but we I we I'm one hundred percent. I'm like ninety-nine percent sure it has been stolen. I'm pretty sure have traced my steps I'm pretty sure it's gone it's stolen. I'm pretty sure.",['InformIntent'],ReportLostStolenCard,banking
+655,banking_0429,banking_0429_006,Customer,"Oh thanks and And so anyways, now I'm in a new neighborhood and I need to find an ATM near me and can you help me with that?",['InformIntent'],FindATM,banking
+656,banking_0429,banking_0429_024,Customer,And then also I'm gonna be going to Charlotte and you you you folks have locations in Charlotte as well?,['InformIntent'],FindBranch,banking
+657,banking_0429,banking_0429_041,Customer,"right, and and it's open like all the time?",[],GetBranchHours,banking
+658,banking_0430,banking_0430_001,Customer,Hi. I got a notice in the mail and it said that there is some problem with my account.,['InformIntent'],GetAccountInfo,banking
+659,banking_0430,banking_0430_041,Customer,Can we can we cancel that account?,['InformIntent'],CloseBankAccount,banking
+660,banking_0431,banking_0431_009,Customer,"Real quick cuz I'm I'm only on lunch break for like an hour, is there a bank branch nearby?",['InformIntent'],FindBranch,banking
+661,banking_0432,banking_0432_004,Customer,OK. I'd like to close my checking account.,['InformIntent'],CloseBankAccount,banking
+662,banking_0432,banking_0432_024,Customer,I'd also like to transfer my balance to my new account.,['InformIntent'],ExternalWireTransfer,banking
+663,banking_0432,banking_0432_036,Customer,"Yes, ma'am. I need to report a lost credit card.",['InformIntent'],ReportLostStolenCard,banking
+664,banking_0433,banking_0433_001,Customer,"Yes, hey Jerry my name is Evelyn Richards, and I'm calling to report a lost card.",['InformIntent'],ReportLostStolenCard,banking
+665,banking_0433,banking_0433_044,Customer,OK and by the way I got something in the mail about a rate interest increase. And I was told it was fixed so is can you explain that?,['InformIntent'],CheckAccountInterestRate,banking
+666,banking_0433,banking_0433_046,Customer,"OK. I was gonna come by the bank and speak to Michelle but I decided to just call. And you know, so I'm happy about that, and I also would like to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+667,banking_0434,banking_0434_027,Customer,"Yes, yes there is. I always wondered if I can check my account balance to my savings and checking?",['InformIntent'],CheckAccountBalance,banking
+668,banking_0435,banking_0435_022,Customer,I. So we're gonna open a checking account in in my son's name .,[],OpenBankingAccount,banking
+669,banking_0435,banking_0435_139,Customer,So yeah I guess getting him set up online banking would probably be good as well.,[],SetUpOnlineBanking,banking
+670,banking_0436,banking_0436_003,Customer,I'm doing fabulous. I just move into town and I need to open a bank account with you guys.,['InformIntent'],OpenBankingAccount,banking
+671,banking_0437,banking_0437_003,Customer,"I, I really can't find my card. I don't know if it is stolen or I misplaced it or what exactly the problem is. But I was out I think all day yesterday, really really busy and then I just go home and then I couldn't find the card anymore. Like, I don't know what happened.",['InformIntent'],ReportLostStolenCard,banking
+672,banking_0440,banking_0440_002,Customer,"Hi, Susan. I'd like to open a a new account at the bank.",['InformIntent'],OpenBankingAccount,banking
+673,banking_0440,banking_0440_060,Customer,"Well, I don't know. it. Just to set it up? I actually I I think I'd like to move a thousand of that over in into the new account.",['InformIntent'],InternalFundsTransfer,banking
+674,banking_0441,banking_0441_001,Customer,Yes. My name is Nat Williams and I got update my address.,[],UpdateStreetAddress,banking
+675,banking_0442,banking_0442_001,Customer,I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,banking
+676,banking_0442,banking_0442_036,Customer,"Yes one more thing. I want to update my street address, that's the yeah.",['InformIntent'],UpdateStreetAddress,banking
+677,banking_0442,banking_0442_056,Customer,"Yes, I just wanna change my email address. That's all that's the last thing. I'm sorry.",['InformIntent'],UpdateEmail,banking
+678,banking_0443,banking_0443_034,Customer,"Well, let's see. I wanna put it in a different address. I wanna, I wanna put it in a PO box address in a I think I'd better put in a phone number too. I need to change that.",['InformIntent'],UpdateStreetAddress,banking
+679,banking_0443,banking_0443_059,Customer,OK. And is OK. How long do you figure it'll be til I might get this card?,['InformIntent'],AskAboutCardArrival,banking
+680,banking_0444,banking_0444_003,Customer,"Well it seems I have misplaced or lost my credit card, and I'm not sure what I need to do about that.",['InformIntent'],ReportLostStolenCard,banking
+681,banking_0445,banking_0445_003,Customer,I need to Can you please help me about transferring some money between my bank accounts?,['InformIntent'],InternalFundsTransfer,banking
+682,banking_0445,banking_0445_027,Customer,Where are you located?,['InformIntent'],FindBranch,banking
+683,banking_0445,banking_0445_045,Customer,How soon am I gonna have the money?,['InformIntent'],AskAboutTransferTime,banking
+684,banking_0445,banking_0445_069,Customer,And those are open twenty-four seven?,[],GetBranchHours,banking
+685,banking_0446,banking_0446_001,Customer,"Hi. Yes, I'm interested in finding out more information in regards to your internal transfer.",['InformIntent'],InternalFundsTransfer,banking
+686,banking_0446,banking_0446_048,Customer,just so my husband and I know can you just briefly tell me the nearest branch at my location.,['InformIntent'],FindBranch,banking
+687,banking_0449,banking_0449_001,Customer,"Hi, my name is Catherine Caughllins and I wanted to transfer some money to another account.",['InformIntent'],ExternalWireTransfer,banking
+688,banking_0449,banking_0449_041,Customer,how soon will she receive the money and do I get some kind of receipt?,['InformIntent'],AskAboutTransferTime,banking
+689,banking_0450,banking_0450_001,Customer,"Hi, this is Peter Davis. I have a new a email address and I wanted to let the bank know.",['InformIntent'],UpdateEmail,banking
+690,banking_0451,banking_0451_001,Customer,Hi. I need to get my balance.,[],CheckAccountBalance,banking
+691,banking_0451,banking_0451_016,Customer,And are you in Juno? Or where are you located? Can I come in and talk to you specifically?,['InformIntent'],FindBranch,banking
+692,banking_0451,banking_0451_022,Customer,"Sometime soon, I just didn't know if I was talking with someone I can make an appointment with or if I needed to call someone else. I would like to do this all online I just don't know how to set it all up.",[],SetUpOnlineBanking,banking
+693,banking_0451,banking_0451_038,Customer,Could you see my savings account balance.,['InformIntent'],CheckAccountBalance,banking
+694,banking_0452,banking_0452_001,Customer,"Hey Millie, how you doing? long time customer of Intellibank sadly first time caller. I have to make a money transfer to bail out my baby brother who is a moron.",['InformIntent'],ExternalWireTransfer,banking
+695,banking_0454,banking_0454_001,Customer,"Yes, I think I need to dispute a transaction on my account.",['InformIntent'],DisputeCharge,banking
+696,banking_0454,banking_0454_034,Customer,Can you tell me what the nearest location is for me?,['InformIntent'],FindBranch,banking
+697,banking_0455,banking_0455_001,Customer,Hi Rose. My name is Kim. I need some help please I am trying to do a wire transfer to send some money to a friend.,['InformIntent'],ExternalWireTransfer,banking
+698,banking_0455,banking_0455_041,Customer,"Yes, and when the transfer goes through, about how long does that take for it to show up in his account?",['InformIntent'],AskAboutTransferTime,banking
+699,banking_0456,banking_0456_001,Customer,Hi I was hoping to find a branch nearby so that I could yeah make a deposit.,['InformIntent'],FindBranch,banking
+700,banking_0456,banking_0456_009,Customer,OK sounds good. what are the hours for both of those?,['InformIntent'],GetBranchHours,banking
+701,banking_0456,banking_0456_023,Customer,Yeah do you think we could also just check my account balance really quick?,['InformIntent'],CheckAccountBalance,banking
+702,banking_0457,banking_0457_002,Customer,I'd like to report my credit card stolen or lost.,['InformIntent'],ReportLostStolenCard,banking
+703,banking_0457,banking_0457_042,Customer,"Yes, please. I need you to check my balance on my card.",['InformIntent'],CheckAccountBalance,banking
+704,banking_0458,banking_0458_001,Customer,my name's Edward Elric not sure I can do this over the phone but I have a checking account that I just wanna close out today.,['InformIntent'],CloseBankAccount,banking
+705,banking_0460,banking_0460_001,Customer,"Hi, Rose. My name is Kim. I am calling to find a ATM actually that's near me.",['InformIntent'],FindATM,banking
+706,banking_0460,banking_0460_042,Customer,"OK, great. And is the ATM hours the same as the lobby hours of, at both of these locations?",['InformIntent'],GetBranchHours,banking
+707,banking_0460,banking_0460_047,Customer,yeah. I do want to check my account balance. let me see here. I wanted to check my account balance for my checking account.,['InformIntent'],CheckAccountBalance,banking
+708,banking_0461,banking_0461_001,Customer,"Hello. Sorry about that. I was wondering about. Well, I moved and we're a little bit out of the country. And I was wondering, we need to find some ATMs in my area. And I have a couple other questions about regarding that as well.",['InformIntent'],FindATM,banking
+709,banking_0461,banking_0461_027,Customer,Walmart open twenty-four?,[],GetBranchHours,banking
+710,banking_0461,banking_0461_043,Customer,"What is my withdraw limit for the for the days? A two hundred, five hundred or thousand",['InformIntent'],GetWithdrawalLimit,banking
+711,banking_0462,banking_0462_018,Customer,OK. So here's the thing I was down over at the. What was that the lucky silver Yeah the lucky Silver. Anyways I got to talking to Bob and Frank and they were talking and stuff and anyways I go out to talking about like savings rates and interest rates and like inflation basically we got started on this and I'm kind of preparing for like an economic downfall or something I can't remember it was a long conversation but I'd like to close my savings account.,[],CloseBankAccount,banking
+712,banking_0462,banking_0462_022,Customer,Yeah. That'd be fine. I'd be OK with that. How much is in there?,['InformIntent'],CheckAccountBalance,banking
+713,banking_0463,banking_0463_005,Customer,I think an ATM would work for me. I prefer ATMs.,[],FindATM,banking
+714,banking_0463,banking_0463_011,Customer,you said it's a four hundred dollar daily limit?,[],GetWithdrawalLimit,banking
+715,banking_0463,banking_0463_013,Customer,"OK. while I got you on the phone, could you check my balance?",['InformIntent'],CheckAccountBalance,banking
+716,banking_0463,banking_0463_033,Customer,could you tell me what email is listed on my account?,['InformIntent'],GetAccountInfo,banking
+717,banking_0463,banking_0463_035,Customer,OK. Could you update it to my new email address?,['InformIntent'],UpdateEmail,banking
+718,banking_0464,banking_0464_009,Customer,And transfer the money from that to my checking.,['InformIntent'],InternalFundsTransfer,banking
+719,banking_0465,banking_0465_063,Customer,how much did you say I have in there?,['InformIntent'],CheckAccountBalance,banking
+720,banking_0467,banking_0467_001,Customer,"Hi, how are you doing? I just moved and and I just wanted to know if there were any close by ATM machine chine by this address?",['InformIntent'],FindATM,banking
+721,banking_0468,banking_0468_003,Customer,a bank branch I think is best.,[],FindBranch,banking
+722,banking_0468,banking_0468_034,Customer,Are the opening hours of the bank?,['InformIntent'],GetBranchHours,banking
+723,banking_0470,banking_0470_001,Customer,Hi. I was wondering how I can make payments to my other accounts.,['InformIntent'],InternalFundsTransfer,banking
+724,banking_0470,banking_0470_043,Customer,And may I know how long it'll take to transfer?,['InformIntent'],AskAboutTransferTime,banking
+725,banking_0471,banking_0471_001,Customer,"Hi, Joe. I called last week and I wanted to check my checking account balance and they said it was nine hundred dollars but when I checked today it was six hundred and I wanted to see what happened. What was the difference.",['InformIntent'],CheckTransactionHistory,banking
+726,banking_0471,banking_0471_029,Customer,"Oh OK. That actually makes sense. so I'll definitely do that. Moving forward I'll. I'll take a look and try to get the app and see if I can keep an eye on my balances but while I do have you on the phone, could I ask for another favor and for you to check my savings account",['InformIntent'],CheckAccountBalance,banking
+727,banking_0472,banking_0472_001,Customer,I'm calling today trying to open up account.,['InformIntent'],OpenBankingAccount,banking
+728,banking_0473,banking_0473_003,Customer,Oh I'm doing great thank you. The reason that I am calling I was going to see if I could do an internal transfer and transfer some money from my checking account into my savings account.,['InformIntent'],InternalFundsTransfer,banking
+729,banking_0473,banking_0473_028,Customer,"yes ma'am actually while I have you on the phone, could I go ahead and check the balance of both of those accounts?",['InformIntent'],CheckAccountBalance,banking
+730,banking_0474,banking_0474_003,Customer,I'm doing great. Thank you so much for asking. I'm actually calling to see if I could check my account balance please.,['InformIntent'],CheckAccountBalance,banking
+731,banking_0475,banking_0475_003,Customer,"Actually, it wasn't the best, and it's part of the reason I'm calling. I planned a nice surprise dinner out for my husband and myself, my treat. But when I went to pay, my debit card was declined. So, he ended up paying for his own, surprise. It was very embarrassing. I need to check my last five transactions. I should have had enough to cover our dinner.",['InformIntent'],CheckTransactionHistory,banking
+732,banking_0475,banking_0475_022,Customer,I think I'd just like to close my account. These fees are too much.,['InformIntent'],CloseBankAccount,banking
+733,banking_0476,banking_0476_003,Customer,Yes. I wanna close one of my accounts here.,['InformIntent'],CloseBankAccount,banking
+734,banking_0477,banking_0477_001,Customer,"Hello. I was calling about your lobby hours. I noticed that y'all are closing earlier. and I wasn't even aware that that was happening. And, so I was just trying to understand, you know, what's going on. Is that permanent? And whatever you can do to help. That would be great.",['InformIntent'],GetBranchHours,banking
+735,banking_0477,banking_0477_005,Customer,No. I was looking to transfer funds. To another account.,['InformIntent'],ExternalWireTransfer,banking
+736,banking_0477,banking_0477_045,Customer,"Yes. Yes, it is. And, how long does this process usually take? When will it hit my my other bank account?",['InformIntent'],AskAboutTransferTime,banking
+737,banking_0478,banking_0478_001,Customer,yes I need to check the my account balance for my checking account.,['InformIntent'],CheckAccountBalance,banking
+738,banking_0479,banking_0479_001,Customer,"Hi. Yes, ma'am. I'm calling because I need help finding an ATM near me.",['InformIntent'],FindATM,banking
+739,banking_0479,banking_0479_034,Customer,"I'm sorry. I got distracted by something on my computer. I meant to ask you, do you guys charge a fee to withdraw funds from the ATM?",['InformIntent'],AskAboutATMFees,banking
+740,banking_0479,banking_0479_042,Customer,"by the way, is there a daily withdrawal limit?",['InformIntent'],GetWithdrawalLimit,banking
+741,banking_0480,banking_0480_003,Customer,"I'm doing great. I I'm calling back, actually, I had called earlier today. I need to close my savings account. but I got disconnected earlier and I, unfortunately, was at work and got held up again and didn't get a chance to call back, so I'm calling tonight to to close my savings account. I do still want to keep open my checking account, but the the fee for the savings account right now is just something that I'm not. I can't afford, so.",['InformIntent'],CloseBankAccount,banking
+742,banking_0480,banking_0480_015,Customer,"the it's just the fee for per month is I can't afford it. So, I'm having hard. I'm having trouble saving, so I just wanna. I know there's not much in the savings account. I'd like to transfer it to my checkings. Checking account with you all. until I'm able to, you know, open a savings account again.",['InformIntent'],InternalFundsTransfer,banking
+743,banking_0481,banking_0481_001,Customer,Hi Alicia. I was calling to dispute a transaction on my account.,['InformIntent'],DisputeCharge,banking
+744,banking_0482,banking_0482_003,Customer,"Oh, thanks. what I'm looking for, I need to find the nearest ATM.",['InformIntent'],FindATM,banking
+745,banking_0482,banking_0482_018,Customer,"Wait, what's the limit I can take out?",['InformIntent'],GetWithdrawalLimit,banking
+746,banking_0482,banking_0482_028,Customer,"Well yeah you know what. While I got ya here on the phone and since you saved me so much time, can I go ahead and update my mailing address? I've recently moved.",['InformIntent'],UpdateStreetAddress,banking
+747,banking_0483,banking_0483_003,Customer,Huh. OK. well I need to close my savings account that I have with you guys.,['InformIntent'],CloseBankAccount,banking
+748,banking_0483,banking_0483_012,Customer,You do close this account though is that going to affects my credit? score because if that is I don't want to move forward.,['InformIntent'],AskAboutCreditScore,banking
+749,banking_0483,banking_0483_014,Customer,No I'm transferring to a different bank.,[],ExternalWireTransfer,banking
+750,banking_0484,banking_0484_001,Customer,Yes. My name is Mitchel Michael. And I like to open up a new account.,['InformIntent'],OpenBankingAccount,banking
+751,banking_0485,banking_0485_001,Customer,"Hi, I was wondering if you could tell me what my balance is?",['InformIntent'],CheckAccountBalance,banking
+752,banking_0485,banking_0485_011,Customer,Actually I need something else. Could you help me make a internal transfer between two accounts? I'd like to withdraw money from the checking account I just gave you and my savings account.,['InformIntent'],InternalFundsTransfer,banking
+753,banking_0485,banking_0485_019,Customer,"Yes, actually I want to close the account and transfer any remaining balance to my savings account.",['InformIntent'],CloseBankAccount,banking
+754,banking_0486,banking_0486_001,Customer,Hi Alysha. I was actually calling to check the balance on my account.,['InformIntent'],CheckAccountBalance,banking
+755,banking_0486,banking_0486_031,Customer,I also have another question. I would like to know if you can provide me with ATMs near my area?,['InformIntent'],FindATM,banking
+756,banking_0487,banking_0487_039,Customer,"actually, can you please give me the balances on both accounts,",['InformIntent'],CheckAccountBalance,banking
+757,banking_0488,banking_0488_023,Customer,Well I'm calling today because I'm trying to transfer money from my account to my mom's account and I was wondering if you could help me with that please.,['InformIntent'],InternalFundsTransfer,banking
+758,banking_0488,banking_0488_037,Customer,Oh OK if we can update that please to my new address,['InformIntent'],UpdateStreetAddress,banking
+759,banking_0488,banking_0488_058,Customer,no not right now but I would like some help opening up a a savings account please.,['InformIntent'],OpenBankingAccount,banking
+760,banking_0491,banking_0491_001,Customer,Hi. My name is Larry Billups and I'm calling to see if you guys have a local ATM machine nearby that I can get to? I need to buy my Aunt Donna a birthday gift.,['InformIntent'],FindATM,banking
+761,banking_0492,banking_0492_003,Customer,"well, first I need what are those things she mentioned them, but I can't quite remember what she called them. It's like a pre-loaded card. For spending out in the country, if you're outside the states.",[],OpenCreditCard,banking
+762,banking_0492,banking_0492_023,Customer,The local branch located in relative to where I'm at?,[],FindBranch,banking
+763,banking_0493,banking_0493_051,Customer,OK and the the one that's closest to me walking distance is there any fees transaction fees that I have to do?,['InformIntent'],AskAboutATMFees,banking
+764,banking_0494,banking_0494_001,Customer,Jerry I need to find a branch near me.,['InformIntent'],FindBranch,banking
+765,banking_0494,banking_0494_024,Customer,And I also need to know what the hours are.,['InformIntent'],GetBranchHours,banking
+766,banking_0494,banking_0494_041,Customer,Yes. I'm tryna get my checking account balance.,['InformIntent'],CheckAccountBalance,banking
+767,banking_0495,banking_0495_002,Customer,can you help me find an ATM near me?,['InformIntent'],FindATM,banking
+768,banking_0495,banking_0495_021,Customer,And and by the way how much money can I get out of the account?,['InformIntent'],GetWithdrawalLimit,banking
+769,banking_0496,banking_0496_001,Customer,"Yes, hi. I'm calling because I need to close one of my accounts and transfer those funds to a separate bank.",['InformIntent'],CloseBankAccount,banking
+770,banking_0496,banking_0496_033,Customer,Yes. It is and do you know how soon that money will be transferred? I mean how long does it take?,['InformIntent'],AskAboutTransferTime,banking
+771,banking_0497,banking_0497_001,Customer,"Yes, ma'am. I'm calling cuz I need to make a wire transfer. Could you tell me please what are the fees.",['InformIntent'],ExternalWireTransfer,banking
+772,banking_0497,banking_0497_036,Customer,Correct. How long before they will receive the payment?,['InformIntent'],AskAboutTransferTime,banking
+773,banking_0498,banking_0498_009,Customer,I'm gonna need your assistance. We gotta do some wire transfer.,[],ExternalWireTransfer,banking
+774,banking_0498,banking_0498_086,Customer,no I guess that's it. Oh actually can you tell me the balance on my saving account please?,['InformIntent'],CheckAccountBalance,banking
+775,banking_0499,banking_0499_015,Customer,Oh OK. I think I know where that is. does it have a daily withdrawal limit at that ATM?,['InformIntent'],GetWithdrawalLimit,banking
+776,banking_0499,banking_0499_027,Customer,Ooh yeah guess I'd better guess I'd better look for one that's with Intellibank. do your ATM machines take cash deposits?,['InformIntent'],AskAboutCashDeposits,banking
+777,banking_0499,banking_0499_029,Customer,OK and and and can I find ATM machines on your website?,['InformIntent'],FindATM,banking
+778,banking_0499,banking_0499_053,Customer,Well how soon will that that money be in my account?,['InformIntent'],AskAboutTransferTime,banking
+779,banking_0500,banking_0500_001,Customer,hi Rose. My name is Kim. I was wondering if you could help me locate a nearest branch to me.,['InformIntent'],FindBranch,banking
+780,banking_0500,banking_0500_009,Customer,Oh OK. if it can be updated to my new address that's what I would like to do.,['InformIntent'],UpdateStreetAddress,banking
+781,banking_0500,banking_0500_021,Customer,Oh OK. That That works great. That should be enough for me I think. and you said and are the ATM hours the same as the lobby hours there?,['InformIntent'],GetBranchHours,banking
+782,banking_0501,banking_0501_011,Customer,yes. I need to transfer some money between my savings to my checking.,['InformIntent'],InternalFundsTransfer,banking
+783,banking_0506,banking_0506_001,Customer,"Hi Daisy, my sister just called me to ask to borrow her some money. So, I'd like to transfer transfer some money into her account.",['InformIntent'],InternalFundsTransfer,banking
+784,banking_0506,banking_0506_031,Customer,"Yes actually, I would like to open an account.",['InformIntent'],OpenBankingAccount,banking
+785,banking_0507,banking_0507_001,Customer,Hi Ashley I'm calling because I need to report my card lost or stolen.,['InformIntent'],ReportLostStolenCard,banking
+786,banking_0507,banking_0507_021,Customer,the last one that I made I purchased gas at Wawa for thirty-five dollars. but I did see two purchases that I don't recognize. And one of them is at Walmart for two hundred thirty-five dollars and there's one at Target for three hundred and fifty dollars. Can I dispute those charges?,['InformIntent'],DisputeCharge,banking
+787,banking_0507,banking_0507_030,Customer,Actually there is. is there any way to set up an account online? You know God forbid this happens in the future I can report the card stolen without having to call.,['InformIntent'],SetUpOnlineBanking,banking
+788,banking_0508,banking_0508_005,Customer,So all right. So I'm a customer at your bank and actually my business partner is on a. It's kind of like a business trip. We own a sports collectibles business and he went out to this convention in Las Vegas and I gave him X amount of dollars and now he's telling me about all these great buys. And I want to give him more money. I don't know if I'm right or wrong but I want to give him more money to get these hopefully good buys.,['InformIntent'],ExternalWireTransfer,banking
+789,banking_0509,banking_0509_016,Customer,I would like to change my address.,['InformIntent'],UpdateStreetAddress,banking
+790,banking_0509,banking_0509_030,Customer,Oh OK and I would like to open a new account.,['InformIntent'],OpenBankingAccount,banking
+791,banking_0509,banking_0509_037,Customer,We're gonna we're gonna pull a thousand out of the savings.,[],InternalFundsTransfer,banking
+792,banking_0510,banking_0510_001,Customer,"Yes, I'll have to close an account, please.",['InformIntent'],CloseBankAccount,banking
+793,banking_0510,banking_0510_015,Customer,"I don't want to open anything else. But I do have another checking account. So if I could just move it to that checking account, that'd be fine.",['InformIntent'],InternalFundsTransfer,banking
+794,banking_0511,banking_0511_001,Customer,Yes I need to transfer money to my husband's account.,['InformIntent'],InternalFundsTransfer,banking
+795,banking_0512,banking_0512_001,Customer,yes this is Dan Thomas T H O M A S. And my son needs some new tires on his car and I'm trying to figure out how to get him some money.,['InformIntent'],ExternalWireTransfer,banking
+796,banking_0513,banking_0513_001,Customer,I've I've misplaced my card. I can't find it.,['InformIntent'],ReportLostStolenCard,banking
+797,banking_0514,banking_0514_015,Customer,"actually actually, yeah, there is. I actually have a credit card through you guys and I I've just been kinda making payments on it. But I haven't really looked at the details. Is there any way you can give me the. My. The balance I have on that credit card?",['InformIntent'],CheckAccountBalance,banking
+798,banking_0515,banking_0515_003,Customer,I have a question. Let me see here I am trying to do a wire transfer. I was trying to do it online and I kept getting stuck at one point so I figured I would just call and see if if you all could help me do it over the phone.,['InformIntent'],ExternalWireTransfer,banking
+799,banking_0516,banking_0516_007,Customer,I have to make a wire transfer.,[],ExternalWireTransfer,banking
+800,banking_0517,banking_0517_001,Customer,"Hi, Robert. My name is Sarah Thomas. I'm calling because I had some problems recently. My account was closed because of fraudulent actions. I don't know, but I need to open a new one.",['InformIntent'],OpenBankingAccount,banking
+801,banking_0519,banking_0519_012,Customer,"OK. well, I'm over here at twelve twelve North Shore Lane. is there a branch near here?",['InformIntent'],FindBranch,banking
+802,banking_0519,banking_0519_014,Customer,"Oh, shoot. I'm on my lunch hour. Is there a. What are your hours?",['InformIntent'],GetBranchHours,banking
+803,banking_0520,banking_0520_001,Customer,"Hi, Jim. My name is Sally. And I'm just trying to figure out where there's an ATM that's fairly close to my house.",['InformIntent'],FindATM,banking
+804,banking_0520,banking_0520_037,Customer,"OK. All right. Well, that's good to know. And I have a question. In case I don't remember what you've said, or if I'm gonna meet somebody at a location that's not by my house, How can I find a list of your ATMs? There has to be a list somewhere of locations.",['InformIntent'],FindATM,banking
+805,banking_0521,banking_0521_011,Customer,"Well, something on here has been pulled out for fifty-six dollars and seven cents and I can't quite understand what it's for. It's it's got A C Q S. I guess that's a store name or or something. and I didn't I didn't buy anything so and I don't know. maybe my wife bought something and I. It just looks weird to me.",[],DisputeCharge,banking
+806,banking_0522,banking_0522_069,Customer,"Oh, OK. That's a working day. do you have a particular time where I could just got to the, any of your branches and get it?",['InformIntent'],GetBranchHours,banking
+807,banking_0523,banking_0523_006,Customer,I'm just switching apartments and I guess I gotta update my address?,['InformIntent'],UpdateStreetAddress,banking
+808,banking_0524,banking_0524_001,Customer,yes. I'm calling today cuz I need to dispute a transaction on my account.,['InformIntent'],DisputeCharge,banking
+809,banking_0525,banking_0525_001,Customer,"Yeah, hi. I'm calling in, I've received this letter in the mail and it says that I can pay my credit payment online. or over the phone and just transfer the I, I don't know what it, I just don't know what it was talking about. And I just need someone to help explain it to me.",['InformIntent'],ExternalWireTransfer,banking
+810,banking_0525,banking_0525_005,Customer,"well yeah, if I could just go ahead and make the payment now, that'd be perfect. And then I can just do the online account for next time.",['InformIntent'],InternalFundsTransfer,banking
+811,banking_0526,banking_0526_005,Customer,"You know, Intel? maybe it's like along the same branch. Anyway, I am sorry, that was off subject. I got this letter and I'm trying to get money into another account. But I don't know how I'm supposed to do that because I don't have a branch near me. And it's like too much for my ATM. I. I don't know and I. And my mobile app's not working, so.",['InformIntent'],InternalFundsTransfer,banking
+812,banking_0526,banking_0526_019,Customer,"Also, I'm wondering can you look up locations of banks? Like is Bank in Florida? Or or Texas maybe? Or even Arizona? Am I allowed to to get those addresses from you just so I know exactly where I need to go? Or if I need to like do all my banking online from there? Like what is the process of moving? Do I need to register at a new bank? Like I. I'm just trying to figure out where to go from here.",['InformIntent'],FindBranch,banking
+813,banking_0527,banking_0527_001,Customer,This is Jennifer Johnston. I wanna know how I can put some money into my sister's account.,['InformIntent'],InternalFundsTransfer,banking
+814,banking_0528,banking_0528_001,Customer,"Hi Bernard, my name is Karen Brown. I would like to dispute a transaction.",['InformIntent'],DisputeCharge,banking
+815,banking_0529,banking_0529_001,Customer,Hi I'd like to update my phone number on my account. I'm just slow. I could you could help me?,['InformIntent'],UpdatePhoneNumber,banking
+816,banking_0529,banking_0529_005,Customer,Where is the bank located here?,['InformIntent'],FindBranch,banking
+817,banking_0529,banking_0529_007,Customer,Do they have any ATMs too?,['InformIntent'],FindATM,banking
+818,banking_0529,banking_0529_055,Customer,Is there parking at the downtown bank?,['InformIntent'],GetBranchInfo,banking
+819,banking_0530,banking_0530_001,Customer,yes hi my name is Jim. is when I call in do are your hours on the call-in is that like seven to seven or what are your call-in hours?,['InformIntent'],GetBranchHours,banking
+820,banking_0530,banking_0530_003,Customer,OK. All right. Yeah. I I was just kinda curious. I'm really looking to find a branch near my home.,['InformIntent'],FindBranch,banking
+821,banking_0530,banking_0530_007,Customer,OK. So that's. I need a yeah I was looking for the branch. So thank you. I got that as location. I'll check that out tomorrow. I also have I have I think my card my credit card was stolen. that I hold with your bank. Anyway I can't find it.,[],ReportLostStolenCard,banking
+822,banking_0532,banking_0532_003,Customer,I'd like to I've never done this before but I'd like to do a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+823,banking_0532,banking_0532_028,Customer,Could you tell me what is I'm transferring I want to transfer a thousand dollars. Could you tell me what the balance of my checking account is before the transfer?,['InformIntent'],CheckAccountBalance,banking
+824,banking_0533,banking_0533_001,Customer,Hi Daisy my name is Hank. I called earlier but it was way too loud in the pub and I couldn't hear a thing the previous agent was saying. I I need to update some information on my account. My phone number to be exact.,['InformIntent'],UpdateStreetAddress,banking
+825,banking_0533,banking_0533_025,Customer,"no but I do have a question, could you tell me the address of the closest branch to me?",['InformIntent'],FindBranch,banking
+826,banking_0533,banking_0533_031,Customer,Are the hours listed there?,['InformIntent'],GetBranchHours,banking
+827,banking_0535,banking_0535_002,Customer,"Hi, Susan. this is Justine and I need to do a wire transfer to another company. To a company that I don't know if they're your customer or not but, I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+828,banking_0537,banking_0537_001,Customer,Hello this is Peter Davis. I lost my credit card last night.,['InformIntent'],ReportLostStolenCard,banking
+829,banking_0537,banking_0537_017,Customer,What is the interest rate that I have on the card?,['InformIntent'],CheckAccountInterestRate,banking
+830,banking_0538,banking_0538_001,Customer,"Hello, good afternoon Lucas. My name is Karen Albert And I would like to open an account with your bank. Kindly confirm the information required to do so.",['InformIntent'],OpenBankingAccount,banking
+831,banking_0538,banking_0538_025,Customer,No that would not be all. I have se~. Viewed and signed the consent form. I have forwarded it to you. I would also love to do a bank transfer with the recently opened account. Please is that possible?,['InformIntent'],ExternalWireTransfer,banking
+832,banking_0538,banking_0538_027,Customer,Yes that's fine. I'm already doing a transfer from my PayPal account to the to the new open account number. And I'm hopeful you'll get to credit a lot in the next thirty seconds. Then how long does it take for you to transfer from my account to an HSBC account?,['InformIntent'],AskAboutTransferTime,banking
+833,banking_0539,banking_0539_009,Customer,I wanted to wire some money to a relative. Is that possible?,['InformIntent'],ExternalWireTransfer,banking
+834,banking_0539,banking_0539_036,Customer,And did you want a update on my email?,[],UpdateEmail,banking
+835,banking_0540,banking_0540_011,Customer,"Oh, no. Not with traffic the way it is midtown. hey what's the nearest branch?",['InformIntent'],FindBranch,banking
+836,banking_0540,banking_0540_017,Customer,"no, no. That's fine. That's fine. how late are you guys open till?",['InformIntent'],GetBranchHours,banking
+837,banking_0541,banking_0541_001,Customer,"Hi. I would like to transfer money from my checking to my son's checking, please.",['InformIntent'],InternalFundsTransfer,banking
+838,banking_0541,banking_0541_060,Customer,yes. And you said how long would the transfer take?,['InformIntent'],AskAboutTransferTime,banking
+839,banking_0542,banking_0542_021,Customer,"Yes, I would like to do a wire transfer to pay a bill.",['InformIntent'],ExternalWireTransfer,banking
+840,banking_0543,banking_0543_001,Customer,"yeah, I just got a notice in the mail saying something is wrong with my account. I don't know why this sort of thing always always happen to me. can you please help me with this?",['InformIntent'],ReportNotice,banking
+841,banking_0544,banking_0544_001,Customer,"Hi, yes ma'am I'm calling because cause I need to update some of my personal information.",['InformIntent'],UpdateEmail,banking
+842,banking_0544,banking_0544_035,Customer,is is there any way that I can set up online banking and do this my self in the future without having to go,['InformIntent'],SetUpOnlineBanking,banking
+843,banking_0544,banking_0544_039,Customer,"Come to think of it, I'm sorry I gave you the wrong phone number earlier. Can I update it to a new one?",['InformIntent'],UpdatePhoneNumber,banking
+844,banking_0545,banking_0545_020,Customer,"sure. while I'm at it, would you mind if I check the balance of my checking account since I'm about to spend a whole lot of money? I actually lost this bet with my friend that Andrew. Andrew Custimore was going to win the boxing tournament, right? And it turns out, Mr. Custimore lost against Muhammad Bali. And so anyway, the since I'm the loser, I have to buy him a a nice steak dinner. So but anyway, I I'm I'm rambling. Sorry about that.",['InformIntent'],CheckAccountBalance,banking
+845,banking_0547,banking_0547_011,Customer,"seven five three Dogwood Street, Phoenix, Arizona eight five oh oh three. that's the address I gave you, but I'd like to correct it if I may. And it's not Dogwood Street. It's Dogwood Road.",[],UpdateStreetAddress,banking
+846,banking_0549,banking_0549_001,Customer,Yes I need to figure out how to open a new account.,['InformIntent'],OpenBankingAccount,banking
+847,banking_0549,banking_0549_046,Customer,Well I also have a problem with my savings account. There's a charge on it that I don't recognize and I need to figure out what it was.,['InformIntent'],DisputeCharge,banking
+848,banking_0549,banking_0549_062,Customer,OK. Can I go ahead and transfer the money out of my savings to the checking?,['InformIntent'],InternalFundsTransfer,banking
+849,banking_0549,banking_0549_076,Customer,Sounds good. Can I go ahead and order a box of checks or do I need to wait for it to be open?,['InformIntent'],OrderChecks,banking
+850,banking_0550,banking_0550_003,Customer,"Oh, I'm doing just fine. Thank you very much. The reason that I'm calling, my sister, she has been out of work. So, I was going to see if it would be possible for me to send some money from my checking account over to hers? She actually also banks with Intellibank,",['InformIntent'],InternalFundsTransfer,banking
+851,banking_0551,banking_0551_001,Customer,Hello Jannah. I'm calling to check my account balance please. My sister was in town last week for her birthday and I think I may have written down the amount of her birthday gift wrong. I just want to make sure I have my account balance properly.,['InformIntent'],CheckAccountBalance,banking
+852,banking_0551,banking_0551_033,Customer,OK and I could also could you also check the balance on my savings?,['InformIntent'],CheckAccountBalance,banking
+853,banking_0552,banking_0552_001,Customer,yes. I have a problem with my Intel bank account. I would like to talk to someone in person about that please.,['InformIntent'],FindBranch,banking
+854,banking_0553,banking_0553_030,Customer,"is there? you know, it's already four fifty-five. It's Friday and I have plans tomorrow is there another branch that's gonna be open past two on Saturday or is that all the hours in this area?",['InformIntent'],GetBranchHours,banking
+855,banking_0554,banking_0554_001,Customer,"Yes. My name is mister Johnson and I'm trying to figure out a charge on my account that I don't know if I actually, I did it or authorized it.",['InformIntent'],DisputeCharge,banking
+856,banking_0555,banking_0555_001,Customer,"Yes, can you tell me where an ATM is near me?",['InformIntent'],FindATM,banking
+857,banking_0555,banking_0555_037,Customer,"Yes, can you tell me the limit that I can take out of the ATM?",['InformIntent'],GetWithdrawalLimit,banking
+858,banking_0556,banking_0556_010,Customer,Yes I I have a disputes transaction.,[],DisputeCharge,banking
+859,banking_0557,banking_0557_016,Customer,"I wanted to know how much I had in my account, balance.",['InformIntent'],CheckAccountBalance,banking
+860,banking_0557,banking_0557_033,Customer,Yes. What about setting up another account?,['InformIntent'],OpenBankingAccount,banking
+861,banking_0558,banking_0558_003,Customer,"Well, I was doing great actually, until the mail came. And I got my credit card statement in the mail, and I was looking it over. And there's a charge on here that I did not make.",['InformIntent'],DisputeCharge,banking
+862,banking_0559,banking_0559_001,Customer,"yes, I'm calling you back. I called earlier. I got that information that I needed to update.",[],UpdatePhoneNumber,banking
+863,banking_0560,banking_0560_003,Customer,OK. so last night me and my friends. We were coming out of the club. And we were going to my car in the parking lot and we were robbed at gun point. the the the person stole my wallet and got my credit card and and I I I even they took the keys. They didn't take my car but they took my key. Like I'm I'm just a mess. I don't know what to do right now.,[],ReportLostStolenCard,banking
+864,banking_0561,banking_0561_001,Customer,"yeah, I'd like to close my account and transfer the money from the closed account to another one.",['InformIntent'],CloseBankAccount,banking
+865,banking_0562,banking_0562_003,Customer,I'm doing great. I've been outside enjoying this weather most of the day. My name is Kim. I I actually am calling to dispute a charge on my account. on my checking account please.,['InformIntent'],DisputeCharge,banking
+866,banking_0562,banking_0562_051,Customer,yes. I just wanted the account balance. For the checking,['InformIntent'],CheckAccountBalance,banking
+867,banking_0563,banking_0563_001,Customer,"yeah, I think I would like to check the balance of my checking account.",['InformIntent'],CheckAccountBalance,banking
+868,banking_0563,banking_0563_045,Customer,can you tell me what hours and days that most branches are open?,['InformIntent'],GetBranchHours,banking
+869,banking_0564,banking_0564_007,Customer,All right. I need to make a transfer from my savings to my checking.,['InformIntent'],InternalFundsTransfer,banking
+870,banking_0565,banking_0565_041,Customer,yeah what time does the branch close?,['InformIntent'],GetBranchHours,banking
+871,banking_0567,banking_0567_003,Customer,I would like to transfer some money from my savings into my checking account. I'm gonna take out my girlfriend. For fun night out.,['InformIntent'],InternalFundsTransfer,banking
+872,banking_0567,banking_0567_018,Customer,"Yes. Would you mind telling me real quick, what the what y'all the hours are for the Intelligence Bank?",['InformIntent'],GetBranchHours,banking
+873,banking_0568,banking_0568_025,Customer,"Yes, please. And do these ATM locations accept cash deposits? As well?",['InformIntent'],AskAboutCashDeposits,banking
+874,banking_0570,banking_0570_013,Customer,well first I want to update my email information on my account.,['InformIntent'],UpdateEmail,banking
+875,banking_0570,banking_0570_028,Customer,I I wanna know the nearest branch location near me.,['InformIntent'],FindBranch,banking
+876,banking_0572,banking_0572_001,Customer,Hi Alexis. I have trouble today. And I need to change my address.,['InformIntent'],UpdateStreetAddress,banking
+877,banking_0573,banking_0573_008,Customer,Exactly. I have a problem transferring.,[],ExternalWireTransfer,banking
+878,banking_0573,banking_0573_014,Customer,"Wow, wow wow. So so what can be done? Could you help me with it? I need to do this transfer. It's very important.",[],InternalFundsTransfer,banking
+879,banking_0573,banking_0573_019,Customer,Yeah that will fine because I know that the checkings account. I don't have enough to do that transaction. So if that can be done that'd be wonderful. Could you help me with it?,['InformIntent'],InternalFundsTransfer,banking
+880,banking_0573,banking_0573_047,Customer,"How about the checkings account now, what do I have in it?",['InformIntent'],CheckAccountBalance,banking
+881,banking_0574,banking_0574_001,Customer,"Yeah, I need to find a new branch to bank at.",['InformIntent'],FindBranch,banking
+882,banking_0574,banking_0574_035,Customer,"OK, that's actually a lot closer. can you tell me, does it have a drive through?",['InformIntent'],GetBranchInfo,banking
+883,banking_0575,banking_0575_056,Customer,Yes. Can I update my personal information?,['InformIntent'],UpdateEmail,banking
+884,banking_0576,banking_0576_005,Customer,"I could do that but I was actually hoping I could transfer money from my wife's account. I want her to pick a tire up on her way home from work so, just so I could swap it out.",['InformIntent'],InternalFundsTransfer,banking
+885,banking_0577,banking_0577_005,Customer,we need to transfer some money internationally.,['InformIntent'],ExternalWireTransfer,banking
+886,banking_0577,banking_0577_075,Customer,No. Actually can you let me know please give me the balance of on my checking account?,['InformIntent'],CheckAccountBalance,banking
+887,banking_0578,banking_0578_039,Customer,Going to affect my credit score though?,[],AskAboutCreditScore,banking
+888,banking_0579,banking_0579_004,Customer,"I am calling cuz I need some help, please. I am trying to open up a new account .",['InformIntent'],OpenBankingAccount,banking
+889,banking_0580,banking_0580_001,Customer,hi Rose my name is Kim. I need some help please I am trying to close my savings account that I have with you guys.,['InformIntent'],CloseBankAccount,banking
+890,banking_0580,banking_0580_040,Customer,no I actually do want to transfer some money to my mother's account she has an account with you guys.,['InformIntent'],InternalFundsTransfer,banking
+891,banking_0581,banking_0581_001,Customer,"yes hi. I need to on my account, update my email address.",['InformIntent'],UpdateEmail,banking
+892,banking_0584,banking_0584_005,Customer,Right right. Need the gas pedal. Hit well I need your help please finding an ATM. my phone is is actually dead and I need some help finding the ATM. I have a ZIP code here. I'm not too far from home but the the ZIP code is one nine one two seven.,['InformIntent'],FindATM,banking
+893,banking_0584,banking_0584_025,Customer,no but while I have you I was gonna go into a branch to open up a savings account and I figure I might as well do it while I have you if that's OK. couple of minutes.,[],OpenBankingAccount,banking
+894,banking_0584,banking_0584_043,Customer,Oh OK. if it's possible I'd like to update that to my current address.,['InformIntent'],UpdateStreetAddress,banking
+895,banking_0585,banking_0585_001,Customer,yes I'm a customer with you guys and I have I have multiple accounts but I'm calling to dispute a charge on my credit card. can someone help me over the phone with that?,['InformIntent'],DisputeCharge,banking
+896,banking_0586,banking_0586_001,Customer,"Yes Jerry, I lost the keys to my lock box. But I I'll come in another day to take care of that. I'm really calling because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
+897,banking_0586,banking_0586_050,Customer,"OK, that is great. That's great. Well, would would you mind telling me what my savings account balance is?",['InformIntent'],CheckAccountBalance,banking
+898,banking_0586,banking_0586_056,Customer,OK. Two hundred six dollars and fifty-three cents. OK. Thank you for that and up would also like to make a wire transfer if I could.,['InformIntent'],ExternalWireTransfer,banking
+899,banking_0587,banking_0587_001,Customer,"Yes, my name is Wilbur Johnson, and I'm trying to find my check account. And also the newest branch.",['InformIntent'],FindBranch,banking
+900,banking_0587,banking_0587_014,Customer,I just wanted to know my balance.,['InformIntent'],CheckAccountBalance,banking
+901,banking_0588,banking_0588_001,Customer,"yes, my name is Toby Barlow. B A R L O W. And my date of birth is August twelfth nineteen seventy-five and I live at eight five zero five Strawberry Street. Oklahoma seven two three nine six. and I need to check my account balance please. I I'm gonna try to buy some four wheeler tires and I need to know if I got enough money in my bank to do that.",['InformIntent'],CheckAccountBalance,banking
+902,banking_0588,banking_0588_009,Customer,Ooh that's not gonna be enough I don't think to buy those four wheeler tires Can you transfer money from my well lemme lemme check my savings account balance.,['InformIntent'],CheckAccountBalance,banking
+903,banking_0588,banking_0588_011,Customer,OK. can you transfer five hundred dollars from my savings account to my checking account? That should be enough to buy those tires.,['InformIntent'],InternalFundsTransfer,banking
+904,banking_0590,banking_0590_001,Customer,"Hi. Yes, I need to report a card lost.",['InformIntent'],ReportLostStolenCard,banking
+905,banking_0590,banking_0590_050,Customer,"Yes, please. and while you're at it I'm just curious on how long it will take to do this because I really have somewhere else to be and after you do it when will I be receiving my card?",['InformIntent'],AskAboutCardArrival,banking
+906,banking_0591,banking_0591_001,Customer,"Yes, hi. I'm calling in. My I wanna dispute some charges on my credit card account.",['InformIntent'],DisputeCharge,banking
+907,banking_0594,banking_0594_001,Customer,Yes. I'm looking for the branch banks' locations. Where you have the banks located at that's closest to my house.,['InformIntent'],FindBranch,banking
+908,banking_0594,banking_0594_013,Customer,OK. Great. Thank you. Now I need to know I need the hours of the locations for each one of those if you don't mind giving those to me?,['InformIntent'],GetBranchHours,banking
+909,banking_0594,banking_0594_020,Customer,OK. Do you have a close ATM location that I can go to that right off that you can think of or that you've got in your computer?,['InformIntent'],FindATM,banking
+910,banking_0594,banking_0594_026,Customer,"Yes, can you check on my bank balance for me if you don't mind?",['InformIntent'],CheckAccountBalance,banking
+911,banking_0595,banking_0595_001,Customer,"This Peter Davis, and I have a problem that somebody took money from my bank. fifty-two fifty from Tom's Grocery shop. And I never did that purchase.",['InformIntent'],DisputeCharge,banking
+912,banking_0596,banking_0596_001,Customer,"Hi, this is Laura Winters. I was trying to pay some bills, and some went through but the rest didn't. And I know I double checked all the numbers and the information was correct and it was. What's going on?",['InformIntent'],ExternalWireTransfer,banking
+913,banking_0596,banking_0596_015,Customer,"Oh, yes a checking account would be very helpful.",[],OpenBankingAccount,banking
+914,banking_0597,banking_0597_001,Customer,Hi my name is Helen Clark. I'm calling because well I'm. I wanted to transfer some money from my. One of my accounts to the other.,['InformIntent'],InternalFundsTransfer,banking
+915,banking_0598,banking_0598_001,Customer,"Yes, hi. My name is Wu, and I'm calling in. I'm traveling from work, and I just. I'm trying to find an ATM , so I can pull out some cash. And they just They gave us our per diem which is fine but, we per diem has to be used from work. And I smoke, unfortunately, and I really need a pack of cigarettes, so I'd really like to get me some cash It's cuz they got a they got a cigarette machine over here at the hotel I'm staying at and I'd really like to use some cash to get it. But I don't know where there's any ATMs at.",['InformIntent'],FindATM,banking
+916,banking_0599,banking_0599_031,Customer,"Sure. and in the meantime, I'd also like to go ahead and close my savings account please.",['InformIntent'],CloseBankAccount,banking
+917,banking_0600,banking_0600_003,Customer,I'm doing great thank you. I was actually calling to see if I could transfer some money from my savings account into my checking account.,['InformIntent'],InternalFundsTransfer,banking
+918,banking_0600,banking_0600_019,Customer,"Sure absolutely. It is two six one nine eight two four seven eight. And after you get that transferred, could I check the the available balances in both. Or I guess the new balances for both of those accounts?",['InformIntent'],CheckAccountBalance,banking
+919,banking_0601,banking_0601_001,Customer,"Hi, Tony. My name is Martin Lauren. And I would like to open an account with Intellibank.",['InformIntent'],OpenBankingAccount,banking
+920,banking_0602,banking_0602_003,Customer,I would like to man an internal transfer.,['InformIntent'],InternalFundsTransfer,banking
+921,banking_0602,banking_0602_034,Customer,yes. can you tell me what my remaining balance is on my checking account.,['InformIntent'],CheckAccountBalance,banking
+922,banking_0603,banking_0603_003,Customer,"Hi. Yeah. So I was just trying to, check my checking account balance. I wanted to see, what amount I had.",['InformIntent'],CheckAccountBalance,banking
+923,banking_0603,banking_0603_031,Customer,"No. That's OK. it should hit in, in a couple of days. But since I do have you on the phone. Could you tell me my, my second savings account balance in there? I don't think it's much. But I think, yeah, I'm not too sure how much I have in there. Can you just remind me really quick what's the savings account?",['InformIntent'],CheckAccountBalance,banking
+924,banking_0603,banking_0603_037,Customer,"go. You know what, go ahead and just tell me the regular savings account balance. I mean might as well since I have you on the phone, and I'm writing this down. I already got the checking. And I got the second savings, and what's the amount for the first the savings account",['InformIntent'],CheckAccountBalance,banking
+925,banking_0604,banking_0604_001,Customer,yes. I'm trying to find out if there's an ATM close to me somewhere?,['InformIntent'],FindATM,banking
+926,banking_0605,banking_0605_005,Customer,I wanted to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+927,banking_0605,banking_0605_096,Customer,I'd like to credit cards.,[],OpenCreditCard,banking
+928,banking_0607,banking_0607_009,Customer,"Well, Rose I am, actually, looking for an ATM near me. I am out and about and I am having horrible cellphone coverage today so I'm trying to find an ATM actually not too far from where I am at home. but the one I used to go closed so I need some help finding another ATM.",['InformIntent'],FindATM,banking
+929,banking_0607,banking_0607_025,Customer,and I'd also like to know the lobby hours of the the locations that you find. Lobby and ATM hours.,['InformIntent'],GetBranchHours,banking
+930,banking_0608,banking_0608_008,Customer,"So I was just thinking. I was thinking back to when I was a kid and you know like I said fourth of July is coming up this weekend. And we all know once fourth of July hits, Christmas is around the corner. And when I was a kid my my aunt and my everybody in my family, my mom and everybody but my aunt would organize it every year. She used to call it, it was she would set up Christmas club accounts for us. I wanna get. I wanna set up I don't know if they still call it that or whatever, but I want to set up an account and this way every week, I can just you know go and transfer money from from my one account to this new account. This way I have money come you know which I'll probably wait till the last minute to do my Christmas shopping. So this way I can get you know my wife and my kids and my you know I have grandkids. I can be ahead of the curve financially and ready to make all those nice purchases.",['InformIntent'],OpenBankingAccount,banking
+931,banking_0609,banking_0609_001,Customer,hi Pat. my name is Suzy Bowen. And I'm calling today because well me and my fiance we are moving to Italy and I need to close my account.,['InformIntent'],CloseBankAccount,banking
+932,banking_0609,banking_0609_018,Customer,oh oh before we do that I do need to ask you. What's that balance right now?,['InformIntent'],CheckAccountBalance,banking
+933,banking_0609,banking_0609_024,Customer,five hundred and then we're gonna transfer the rest to my new joint account.,[],ExternalWireTransfer,banking
+934,banking_0610,banking_0610_005,Customer,"Yeah, I don't know I got horrible reception in this area Yeah I was calling to report that my card lost or stolen.",['InformIntent'],ReportLostStolenCard,banking
+935,banking_0610,banking_0610_026,Customer,what's last transaction I had?,['InformIntent'],CheckTransactionHistory,banking
+936,banking_0612,banking_0612_001,Customer,"Hi Wes. I was just calling because I found a transaction in my checking account this morning. It shows that I spent about seventeen ninety-five last night, but I I didn't use my card anywhere.",['InformIntent'],DisputeCharge,banking
+937,banking_0613,banking_0613_003,Customer,Yes I like to make a transfer to a different account. I think having just one account to pay all the bills is somehow is is somehow too much because sometimes I feel like I forget I forget some details or I overpay so I like to break down the accounts to see how many bills I'm paying and where where exactly the the money's going to.,['InformIntent'],InternalFundsTransfer,banking
+938,banking_0614,banking_0614_001,Customer,Hi. My name is Ashley and I wanted some information on opening a new account.,['InformIntent'],OpenBankingAccount,banking
+939,banking_0615,banking_0615_007,Customer,"OK, Mike. I have been trying to send my friend some money for days now. It just won't go through. Can you help?",['InformIntent'],ExternalWireTransfer,banking
+940,banking_0616,banking_0616_001,Customer,"yes, my car payment is going to post, and I'm not sure that there's enough money in there to account for that. So I don't want it to bounce, or whatever.",['InformIntent'],CheckAccountBalance,banking
+941,banking_0618,banking_0618_001,Customer,"Hi, Vicky. My name's Nate. I'd like to do a money transfer from my Intellibank checking account into my account at my credit union, credit union.",['InformIntent'],ExternalWireTransfer,banking
+942,banking_0619,banking_0619_001,Customer,"Hi Rose. My name is Kim. I have a question, please. I actually need to make an internal transfer from my account to my mom's account.",['InformIntent'],InternalFundsTransfer,banking
+943,banking_0620,banking_0620_001,Customer,Yes I need to find a branch near me.,['InformIntent'],FindBranch,banking
+944,banking_0621,banking_0621_001,Customer,Yes. I'm calling to see about an account.,['InformIntent'],OpenBankingAccount,banking
+945,banking_0622,banking_0622_031,Customer,So yes let's check the balance and while you're doing it please take a look to see if there's any indication or notice on in of some sort of issue. Whatever.,['InformIntent'],CheckAccountBalance,banking
+946,banking_0625,banking_0625_038,Customer,Yes actually. What's the maximum daily limit I can withdraw from an ATM.,['InformIntent'],GetWithdrawalLimit,banking
+947,banking_0626,banking_0626_005,Customer,"I would like to check my checking account balance, please.",['InformIntent'],CheckAccountBalance,banking
+948,banking_0626,banking_0626_030,Customer,I need to report it as lost.,['InformIntent'],ReportLostStolenCard,banking
+949,banking_0626,banking_0626_048,Customer,What'll I need to do to cancel the card and get a new one?,['InformIntent'],RequestNewCard,banking
+950,banking_0627,banking_0627_003,Customer,my sister needs some cash in her account.,['InformIntent'],InternalFundsTransfer,banking
+951,banking_0627,banking_0627_063,Customer,"no, if possible, could I update my email with you? That's an old one.",['InformIntent'],UpdateEmail,banking
+952,banking_0628,banking_0628_007,Customer,I want to put money into his account.,['InformIntent'],InternalFundsTransfer,banking
+953,banking_0628,banking_0628_019,Customer,Hey before we do the transfer could you tell me where the nearest branch is?,['InformIntent'],FindBranch,banking
+954,banking_0628,banking_0628_021,Customer,and also the hours please.,['InformIntent'],GetBranchHours,banking
+955,banking_0629,banking_0629_003,Customer,Sure. Don't worry about my account. I just received some information on a document that needs to be provided. I honestly don't understand what this is for or what it's about.,[],ReportNotice,banking
+956,banking_0629,banking_0629_011,Customer,OK. Where is your Intellicheck bank located?,['InformIntent'],FindBranch,banking
+957,banking_0630,banking_0630_001,Customer,Hello. I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,banking
+958,banking_0630,banking_0630_010,Customer,"But it's very beautiful. First, OK first can I have a location of an ATM near me, please?",['InformIntent'],FindATM,banking
+959,banking_0631,banking_0631_001,Customer,yes hello. I need to make a wire transfer please.,['InformIntent'],ExternalWireTransfer,banking
+960,banking_0633,banking_0633_001,Customer,"Hi, Rose. My name is Kim. I have. I need to update actually my telephone number on my account and I was wondering if I could do that with you?",['InformIntent'],UpdatePhoneNumber,banking
+961,banking_0633,banking_0633_007,Customer,"well, I'm trying to update my phone number, but I actually do need to check my my account.",['InformIntent'],CheckAccountBalance,banking
+962,banking_0634,banking_0634_001,Customer,"yes. I need to, to I, I need my septic tank pumped out. And I need to know if I've got enough money.",['InformIntent'],CheckAccountBalance,banking
+963,banking_0635,banking_0635_005,Customer,I wanna dispute a charge on my credit card.,['InformIntent'],DisputeCharge,banking
+964,banking_0636,banking_0636_001,Customer,"hi Josie, I need to make a wire transfer as soon as possible, and could you tell me if when or when this wire transfer will occur once it's initiated?",['InformIntent'],ExternalWireTransfer,banking
+965,banking_0637,banking_0637_001,Customer,"yeah. Something's going on with my checking account. I'm looking at my statement, and I've got a charge for sixty-seven dollars and eight cents don't know what's going on with it.",['InformIntent'],DisputeCharge,banking
+966,banking_0638,banking_0638_028,Customer,All right. Can I go ahead and check my savings account also?,['InformIntent'],CheckAccountBalance,banking
+967,banking_0640,banking_0640_001,Customer,Hi. Yeah. I thought you were called Intel Bank but whatever. I need to make a transfer wire or whatever it's called.,['InformIntent'],ExternalWireTransfer,banking
+968,banking_0642,banking_0642_001,Customer,yes this is Dan Thomas and I need to close my savings account.,['InformIntent'],CloseBankAccount,banking
+969,banking_0642,banking_0642_002,Customer,And then I need to transfer the remaining funds of my savings account to a checking account.,['InformIntent'],InternalFundsTransfer,banking
+970,banking_0645,banking_0645_001,Customer,"Hi, I'd like to my account balance.",['InformIntent'],CheckAccountBalance,banking
+971,banking_0645,banking_0645_015,Customer,can I also check my savings?,['InformIntent'],CheckAccountBalance,banking
+972,banking_0647,banking_0647_002,Customer,"Hi, I'm in town and I need to take out some money out of the bank.",['InformIntent'],FindATM,banking
+973,banking_0647,banking_0647_022,Customer,I. One of the questions I have. Is there a daily withdrawal limit?,['InformIntent'],GetWithdrawalLimit,banking
+974,banking_0648,banking_0648_001,Customer,I I I need to check the balance on my account.,['InformIntent'],CheckAccountBalance,banking
+975,banking_0648,banking_0648_034,Customer,"That's so bad. OK, I'll need to transfer. Let me transfer twenty thousand over to my savings from my checking.",['InformIntent'],InternalFundsTransfer,banking
+976,banking_0649,banking_0649_001,Customer,All right Francine this is this is Jason Smith. I have an I have a savings account with y'all and a checking account I'm not totally sure how much is in the checking account. point is I am looking to I'm looking to close my accounts today.,['InformIntent'],CloseBankAccount,banking
+977,banking_0650,banking_0650_001,Customer,"Hi Becky, my name is Raoul. I'm calling because I wanted to move money from my savings to my checking account.",['InformIntent'],InternalFundsTransfer,banking
+978,banking_0652,banking_0652_028,Customer,Yes I need to check my savings account.,[],CheckAccountBalance,banking
+979,banking_0653,banking_0653_032,Customer,"Oh can, when we're done with that, can I check the balance on my savings I just want to make sure that kinda running low on funds and I want to make sure that I'm good until my next paycheck.",['InformIntent'],CheckAccountBalance,banking
+980,banking_0654,banking_0654_001,Customer,I lost my card.,['InformIntent'],ReportLostStolenCard,banking
+981,banking_0655,banking_0655_001,Customer,yes. Hey Michael. I'm I was interested in opening up another checking account with y'all.,['InformIntent'],OpenBankingAccount,banking
+982,banking_0655,banking_0655_003,Customer,if possible. I mean I was just kinda curious. Can we just go ahead and fund it with some of the money I have in another account with y'all?,['InformIntent'],InternalFundsTransfer,banking
+983,banking_0656,banking_0656_001,Customer,Oh my goodness . I've gotta get to the store today before they close. But before I get there I gotta check something on my Intellibank account and I think I should do that in person. Do you think you can help me with that?,[],FindBranch,banking
+984,banking_0657,banking_0657_004,Customer,I am. Well I'm actually trying to find an ATM. I I'm outta town and have been trying to look on my phone for the past like ten minutes and I am getting zero service. It and loading and loading. I don't know what's going on so I was wondering if you could help me with that?,['InformIntent'],FindATM,banking
+985,banking_0657,banking_0657_025,Customer,Can you tell me what the daily withdrawal limit is for for the ATMs?,['InformIntent'],GetWithdrawalLimit,banking
+986,banking_0657,banking_0657_027,Customer,OK. OK great and let me see here. Oh yeah I was gonna ask you since I can't get online and check my check my account. Can I check my account balance with you as well?,['InformIntent'],CheckAccountBalance,banking
+987,banking_0658,banking_0658_001,Customer,"Yes, Samantha. I just need to make a transfer from my savings to my checking.",['InformIntent'],InternalFundsTransfer,banking
+988,banking_0659,banking_0659_002,Customer,hi Susan. I I got a problem with a guy on on my credit card.,[],DisputeCharge,banking
+989,banking_0660,banking_0660_008,Customer,I would like to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+990,banking_0661,banking_0661_005,Customer,I'm trying to find a ATM near me.,['InformIntent'],FindATM,banking
+991,banking_0662,banking_0662_001,Customer,yes. Hi I'm calling because I lost my card.,['InformIntent'],ReportLostStolenCard,banking
+992,banking_0663,banking_0663_001,Customer,"Hi, yes I am calling because I need to close my account and transfer all to my funds to a different account. That is a bank not with you. This is the third time I've called to fix this problem.",['InformIntent'],CloseBankAccount,banking
+993,banking_0664,banking_0664_020,Customer,I want to open up a. A new account.,[],OpenBankingAccount,banking
+994,banking_0664,banking_0664_051,Customer,"Yeah, I'm a go ahead and put about three hundred in there to get it started and there.",[],InternalFundsTransfer,banking
+995,banking_0665,banking_0665_001,Customer,"Hi, yes, I'm calling because I'm interested in doing an internal transfer.",['InformIntent'],InternalFundsTransfer,banking
+996,banking_0665,banking_0665_037,Customer,"Yes, I like to stop in just to use your ATM walk-in services I but I can't find the nearest location that's near my house. Can you help me with that, please?",['InformIntent'],FindATM,banking
+997,banking_0665,banking_0665_066,Customer,"OK. OK, now let's just say that I was going to visit your branch after hours. Is there a way I can access your ATM machine on the is your ATM machine going to be accessible?",['InformIntent'],GetBranchHours,banking
+998,banking_0666,banking_0666_001,Customer,"Oh! Yes, I wanna check my account. no, never mind. what do I do about a a stolen card? I let my friend borrow it and she never returned it.",['InformIntent'],ReportLostStolenCard,banking
+999,banking_0667,banking_0667_049,Customer,I was gonna I was gonna stupid can you because you know you see the cameras checking out so I I mean it's gonna prove that it was not me. So to do to dispute this,['InformIntent'],DisputeCharge,banking
+1000,banking_0668,banking_0668_009,Customer,I'd like for you to check my account balance.,['InformIntent'],CheckAccountBalance,banking
+1001,banking_0669,banking_0669_001,Customer,"Hi, I'm calling in to report that my account has been stolen.",['InformIntent'],ReportLostStolenCard,banking
+1002,banking_0670,banking_0670_025,Customer,OK and what time do they close?,['InformIntent'],GetBranchHours,banking
+1003,banking_0671,banking_0671_001,Customer,"yes. Hello. I need to make a transfer from my savings account to my checking account, please.",['InformIntent'],InternalFundsTransfer,banking
+1004,banking_0673,banking_0673_001,Customer,Oh yes! Good afternoon darling. I was calling to see if you guys can update my personal information.,['InformIntent'],UpdateStreetAddress,banking
+1005,banking_0674,banking_0674_008,Customer,I need to make some transfers between my saving and my checking account today.,['InformIntent'],InternalFundsTransfer,banking
+1006,banking_0674,banking_0674_036,Customer,actually Can you tell me cuz I'll know which one is the saving account obviously. Can you then give me the balance before we do anything please first?,['InformIntent'],CheckAccountBalance,banking
+1007,banking_0674,banking_0674_065,Customer,Oh I'm sure that there wasn't any fee between my two bank,['InformIntent'],AskAboutTransferFees,banking
+1008,banking_0675,banking_0675_003,Customer,I'm OK thank you. The reason that I'm calling is the brick and border location that I always go to it is actually closed for some reason. Do you know anything about that?,['InformIntent'],GetBranchInfo,banking
+1009,banking_0675,banking_0675_031,Customer,All right great thank you. do you know by any chance happen to know what days and what times they are open?,['InformIntent'],GetBranchHours,banking
+1010,banking_0676,banking_0676_001,Customer,Someone. I lost my credit card or someone stole it and I need to talk to somebody.,['InformIntent'],ReportLostStolenCard,banking
+1011,banking_0676,banking_0676_031,Customer,"So, can you tell if the Dollar Tree was the last charge on the card? Hopefully nobody else has been using it.",['InformIntent'],CheckTransactionHistory,banking
+1012,banking_0676,banking_0676_039,Customer,"Will you cancel that charge, too? I won't get charged for that, will I?",['InformIntent'],DisputeCharge,banking
+1013,banking_0677,banking_0677_001,Customer,"yeah, I got this letter in the mail and it says something about a my checking account has overdrawn. And I want to know what that's about?",['InformIntent'],ReportNotice,banking
+1014,banking_0677,banking_0677_028,Customer,"Well that's an option, if you could give me the link and I could go to it and set it up maybe.",['InformIntent'],SetUpOnlineBanking,banking
+1015,banking_0678,banking_0678_019,Customer,"I have a problem with my account. I'm looking, I bought a rug nineteen ninety-nine but on my bank statement it's saying twenty ninety-nine and I'm just wondering why. Did somebody, you know, put it in wrong or what because it it's not twenty ninety-nine. It's nineteen ninety-nine.",['InformIntent'],DisputeCharge,banking
+1016,banking_0679,banking_0679_003,Customer,Yeah I need to know what your ATM withdrawal limits are for the day.,['InformIntent'],GetWithdrawalLimit,banking
+1017,banking_0679,banking_0679_005,Customer,"OK, what's your typical ATM withdrawal fees?",['InformIntent'],AskAboutATMFees,banking
+1018,banking_0679,banking_0679_009,Customer,OK and it looks like it's from a different bank. is there a nearby ATM? I can give you the address of the place.,['InformIntent'],FindATM,banking
+1019,banking_0679,banking_0679_021,Customer,"no, it. Wait, is there a local branch nearby? Just in case I need to withdraw money over the limit.",['InformIntent'],FindBranch,banking
+1020,banking_0679,banking_0679_025,Customer,"Oh, OK. What's your hours?",['InformIntent'],GetBranchHours,banking
+1021,banking_0680,banking_0680_001,Customer,"Hey, Tabitha. How you doing? Please help me because I I need an ATM that I'm not gonna be charged fees for. And I'm like, you would think Google can help. But it can't help.",['InformIntent'],FindATM,banking
+1022,banking_0682,banking_0682_001,Customer,"Yes, my name is Sean Johnson and I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1023,banking_0684,banking_0684_001,Customer,Hi Daisy. My name is George. I'm new to the area and have yet to open a local account. can I open an account today with you over the phone?,['InformIntent'],OpenBankingAccount,banking
+1024,banking_0685,banking_0685_001,Customer,"I'm not exactly sure what I need to do, but I don't know where my card is.",['InformIntent'],ReportLostStolenCard,banking
+1025,banking_0685,banking_0685_046,Customer,"I mean, if you can tell me the nearest branch to me, I m~, mostly go to ATMs, and I know where there's a really close ATM, but there's not a ban~, an actual bank with it.",[],FindBranch,banking
+1026,banking_0686,banking_0686_001,Customer,"Hi, Marie. I'm hoping you can help me get some info on where I can find a Intellibank branch near me. I haven't lived here long and don't know the area.",['InformIntent'],FindBranch,banking
+1027,banking_0686,banking_0686_011,Customer,"yeah, that's right. Oh also what are the hours at your customer service place where you are?",['InformIntent'],GetBranchHours,banking
+1028,banking_0687,banking_0687_001,Customer,yes. I just moved from out of town. could you help me with some local ATM machines please?,['InformIntent'],FindATM,banking
+1029,banking_0688,banking_0688_009,Customer,"Yes, I want to transfer my checking into my savings.",['InformIntent'],InternalFundsTransfer,banking
+1030,banking_0689,banking_0689_001,Customer,yes I need to make a wire transfer. Can you help me with that?,['InformIntent'],ExternalWireTransfer,banking
+1031,banking_0690,banking_0690_001,Customer,Hi yes. I was calling today to see if you can help me find a branch location near my place of residence.,['InformIntent'],FindBranch,banking
+1032,banking_0690,banking_0690_015,Customer,You know what I do apologize but that's not gonna work for me I need something that might be open a little later and maybe a little bit closer to my house. So can you just please help me find an ATM?,['InformIntent'],FindATM,banking
+1033,banking_0690,banking_0690_022,Customer,Well I do wanna make a cash deposit cuz that's one of the questions I was ask you if they do allow cash up to what amount can I actually deposit in an ATM?,['InformIntent'],AskAboutCashDeposits,banking
+1034,banking_0692,banking_0692_001,Customer,Hello my name is Darryl Walker. I need some addresses of local branches. I need to make changes to my account.,['InformIntent'],FindBranch,banking
+1035,banking_0692,banking_0692_003,Customer,Could you also tell me if they have any ATM machines inside or outside?,['InformIntent'],GetBranchInfo,banking
+1036,banking_0693,banking_0693_001,Customer,"Hi Daisy, I need to pay some bills, so I'd like to transfer some money.",['InformIntent'],ExternalWireTransfer,banking
+1037,banking_0693,banking_0693_039,Customer,Yes actually. Could you help me update my email address?,['InformIntent'],UpdateEmail,banking
+1038,banking_0693,banking_0693_052,Customer,Yeah could you really quickly just repeat my final checking account balance?,['InformIntent'],CheckAccountBalance,banking
+1039,banking_0694,banking_0694_001,Customer,"Hi, this is John Smith. I'm calling to check on my bank account. my balance in my checking account.",['InformIntent'],CheckAccountBalance,banking
+1040,banking_0695,banking_0695_001,Customer,"Hello, this Peter Davis calling. I wanna do a wire transfer .",['InformIntent'],ExternalWireTransfer,banking
+1041,banking_0695,banking_0695_090,Customer,I'm looking for nearest bank branch.,['InformIntent'],FindBranch,banking
+1042,banking_0698,banking_0698_001,Customer,Yes I need to transfer some money to my mom's bank account.,['InformIntent'],ExternalWireTransfer,banking
+1043,banking_0698,banking_0698_050,Customer,I'm also having a problem with my savings accounts there's a transfer I don't recognize.,['InformIntent'],DisputeCharge,banking
+1044,banking_0699,banking_0699_001,Customer,"Yes, I need to close an account and trying to that balance.",['InformIntent'],CloseBankAccount,banking
+1045,banking_0699,banking_0699_020,Customer,could you possibly transfer that balance to a new account at a new bank for me?,['InformIntent'],ExternalWireTransfer,banking
+1046,banking_0700,banking_0700_048,Customer,"Well, I was just wondering what my total balance is now on my savings account.",['InformIntent'],CheckAccountBalance,banking
+1047,banking_0700,banking_0700_058,Customer,"Oh, OK. I can make a withdrawal. That sounds good, but I'm old and I don't know if I'm gonna be able to make it to this place to withdrawal in time. What are your hours of operation?",['InformIntent'],GetBranchHours,banking
+1048,banking_0701,banking_0701_003,Customer,"I'm doing pretty good. I need some help please. I need to transfer some money to my brother's account. he also has account with you all as well. So it's you know, within the same bank.",['InformIntent'],ExternalWireTransfer,banking
+1049,banking_0701,banking_0701_029,Customer,"well, do you think that maybe you could help find me an ATM over near where he lives. I'll just ride over there and take out the cash and give it to him instead of trying to transfer it to his account. and I'll probably end up finding that paper when I come back from doing all that.",['InformIntent'],FindATM,banking
+1050,banking_0702,banking_0702_001,Customer,Hello. I got this notice in the mail regarding problem with my account. And not quite understanding what it's what it's for and just wondering if you can help me with it and any info would be great.,['InformIntent'],ReportNotice,banking
+1051,banking_0702,banking_0702_021,Customer,yes please. I really appreciate it. it's a possibility of maybe transferring it to another account.,[],ExternalWireTransfer,banking
+1052,banking_0703,banking_0703_001,Customer,yes. I'm calling because I need to find a branch in my location.,['InformIntent'],FindBranch,banking
+1053,banking_0703,banking_0703_025,Customer,"Also, I would like to move money from one account to the other. I am planning a a trip to the park and I would like a view of the city. How you even been to Great. Have you ever been to Great Yellow Park?",['InformIntent'],InternalFundsTransfer,banking
+1054,banking_0704,banking_0704_001,Customer,Yes ma'am. gotta make a road trip back up to Michigan. sister-in-law is in a hospital and so I'm just trying to find out possible ways I can get some money if I need it while I'm up there.,['InformIntent'],FindATM,banking
+1055,banking_0704,banking_0704_051,Customer,not that I know of. is there like a daily limit as far as what we can withdraw?,['InformIntent'],GetWithdrawalLimit,banking
+1056,banking_0705,banking_0705_001,Customer,"Yeah, my name is Bill Jones and I wanna make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1057,banking_0705,banking_0705_002,Customer,I received a notice about a rate increase but I was told by another agent this wouldn't happen until next year.,['InformIntent'],ReportNotice,banking
+1058,banking_0706,banking_0706_003,Customer,I want to update my billing address.,['InformIntent'],UpdateStreetAddress,banking
+1059,banking_0706,banking_0706_044,Customer,"Yeah. Please, can you help me to check my account balance?",['InformIntent'],CheckAccountBalance,banking
+1060,banking_0706,banking_0706_057,Customer,"Yeah, I'd like to to change my credit card. Can you do that immediately?",['InformIntent'],OpenCreditCard,banking
+1061,banking_0707,banking_0707_015,Customer,Yes. I would like to find the nearest Intel ATM please.,['InformIntent'],FindATM,banking
+1062,banking_0707,banking_0707_031,Customer,Yes. I would like to find out how much my withdrawal limit is. Since I am in Vegas I will be doing some gambling.,['InformIntent'],GetWithdrawalLimit,banking
+1063,banking_0707,banking_0707_037,Customer,Oh yes and how much is my balance?,['InformIntent'],CheckAccountBalance,banking
+1064,banking_0707,banking_0707_056,Customer,"If I let's say happen not spend too much money, do the ATMs take cash deposits back?",['InformIntent'],AskAboutCashDeposits,banking
+1065,banking_0708,banking_0708_001,Customer,I have an account that I'm not sure what to do with. I think I wanna cancel it.,['InformIntent'],CloseBankAccount,banking
+1066,banking_0708,banking_0708_021,Customer,"OK. Seven one three eight, seven one three zero one one two three is the savings account I want to canbye bye. And can you tell me how much is in that account?",['InformIntent'],CheckAccountBalance,banking
+1067,banking_0709,banking_0709_027,Customer,"Yeah please. And then after you do that, maybe you can walk me through how to to get online get registered.",['InformIntent'],SetUpOnlineBanking,banking
+1068,banking_0709,banking_0709_031,Customer,maybe just what what I need to get an online account so I could check it especially overseas I it'd be hard to call all the time.,[],SetUpOnlineBanking,banking
+1069,banking_0711,banking_0711_001,Customer,"yes, hi I'm calling in I wanted to make a transfer from my checking account over to my savings account.",['InformIntent'],InternalFundsTransfer,banking
+1070,banking_0712,banking_0712_001,Customer,Yes hi I was just speaking with Whitney and she was in the middle of helping me find a branch and we got disconnected.,[],FindBranch,banking
+1071,banking_0713,banking_0713_001,Customer,"Hi, Rose. My name is Kim. I need to make a wire transfer and I'd like some help with that, please.",['InformIntent'],ExternalWireTransfer,banking
+1072,banking_0714,banking_0714_001,Customer,"Yes ma'am, I called earlier trying to open a new account but the service rep said her computer was having technical difficulty. so I would like to open an account today.",['InformIntent'],OpenBankingAccount,banking
+1073,banking_0714,banking_0714_050,Customer,"I would like to check my. I would like to check my balance on my account, ma'am. On my checkings account.",['InformIntent'],CheckAccountBalance,banking
+1074,banking_0715,banking_0715_010,Customer,Well I am considering opening a bank account with you guys.,['InformIntent'],OpenBankingAccount,banking
+1075,banking_0715,banking_0715_110,Customer,Your where's your main branch,['InformIntent'],FindBranch,banking
+1076,banking_0716,banking_0716_005,Customer,Trying to figure out if my card is lost or stolen.,['InformIntent'],ReportLostStolenCard,banking
+1077,banking_0716,banking_0716_052,Customer,"Yes, if you don't mind, while I have you on the phone, can you let me know the exact balance that is in both my checking and savings account?",['InformIntent'],CheckAccountBalance,banking
+1078,banking_0717,banking_0717_003,Customer,Yes. I want to make a complain about my card. I checked my account and I was debited for. I was debited with some money and I did not do any transaction internet debits. So I don't know what I'm gonna do and how I'm gonna find out how that happened.,['InformIntent'],DisputeCharge,banking
+1079,banking_0718,banking_0718_001,Customer,"yes, my name is Ronald Clayton. And I need to transfer money from my savings account to my checking account.",['InformIntent'],InternalFundsTransfer,banking
+1080,banking_0719,banking_0719_001,Customer,Well yes hi good afternoon I was trying to see how I could do an internal transfer with y'alls bank today?,['InformIntent'],InternalFundsTransfer,banking
+1081,banking_0719,banking_0719_026,Customer,Well I want to take money out of my checkings and put it into my savings how much money is can I possibly transfer with you today?,['InformIntent'],GetWithdrawalLimit,banking
+1082,banking_0720,banking_0720_001,Customer,"Well, John. I've been looking over my statements and there's something that's not right. And I was wondering if you could help me find out what's wrong with the statement.",['InformIntent'],CheckTransactionHistory,banking
+1083,banking_0720,banking_0720_021,Customer,"first, could you give me my balance perhaps? Maybe I can figure it out that way.",['InformIntent'],CheckAccountBalance,banking
+1084,banking_0721,banking_0721_001,Customer,hi Justine. I'm calling because I moved and I need to update my address.,['InformIntent'],UpdateStreetAddress,banking
+1085,banking_0721,banking_0721_025,Customer,"Actually you know what, I was hoping to get a replacement card because my chip is malfunctioning lately.",['InformIntent'],RequestNewCard,banking
+1086,banking_0721,banking_0721_049,Customer,so I was hoping you could tell me what my interest rate is on my credit card.,['InformIntent'],CheckAccountInterestRate,banking
+1087,banking_0722,banking_0722_003,Customer,I need help locating a branch near me.,['InformIntent'],FindBranch,banking
+1088,banking_0723,banking_0723_017,Customer,Yeah. I I I will probably want a checking account so that I can start using you guys for my debit because I just I kept getting fees on my charges and that's what I don't like.,['InformIntent'],OpenBankingAccount,banking
+1089,banking_0724,banking_0724_001,Customer,"Hi Susan. Hey I, I think I lost my credit card.",['InformIntent'],ReportLostStolenCard,banking
+1090,banking_0725,banking_0725_001,Customer,Yeah I think I lost my card at Walmart a few days ago.,['InformIntent'],ReportLostStolenCard,banking
+1091,banking_0725,banking_0725_036,Customer,"Do you see any transactions made on that card, by the way?",['InformIntent'],CheckTransactionHistory,banking
+1092,banking_0726,banking_0726_001,Customer,I need to get some cash.,['InformIntent'],FindATM,banking
+1093,banking_0726,banking_0726_051,Customer,"OK, and how long does that take to post if I were to deposit cash?",['InformIntent'],AskAboutTransferTime,banking
+1094,banking_0727,banking_0727_003,Customer,"Oh, I'm doing great. Thank you so much for asking. Now, the reason I'm calling, my brother, he's in the Airforce and him and his wife and my nephew, they now live all the way up in Dover. And you know of course, we're down here in Georgia. But, I would love to be able to try to get some money out to my brother so he can get my nephew a present from me for his birthday since I won't be able to visit. And I was calling to see if you guys do anything like that. And also, if you do, would there be any kind of charge that's actually why I'm calling you guys, cuz Western Union is so expensive. I really don't want to use them so I figured I'd give you you guys a call first.",['InformIntent'],InternalFundsTransfer,banking
+1095,banking_0728,banking_0728_001,Customer,"Hello, Carly. I'm calling to find an Intellibank branch located near me.",['InformIntent'],FindBranch,banking
+1096,banking_0728,banking_0728_052,Customer,"Yes. Can I check my savings account, please?",['InformIntent'],CheckAccountBalance,banking
+1097,banking_0729,banking_0729_112,Customer,Can you tell me my balance then?,['InformIntent'],CheckAccountBalance,banking
+1098,banking_0730,banking_0730_022,Customer,"Oh well thank you so much for that. well now, when will I get the new card?",['InformIntent'],AskAboutCardArrival,banking
+1099,banking_0730,banking_0730_030,Customer,But I do need to give you my new address. Remove from that address.,['InformIntent'],UpdateStreetAddress,banking
+1100,banking_0730,banking_0730_046,Customer,Thanks. And would you also give me my checking account balance?,['InformIntent'],CheckAccountBalance,banking
+1101,banking_0731,banking_0731_001,Customer,"Hi, this is Peter Davis and some shop took money from my account and the purchase I did not make.",['InformIntent'],DisputeCharge,banking
+1102,banking_0732,banking_0732_001,Customer,"hey Michael. My name is John and I was at I went to your branch down the road from me, in downtown Austin. And it was already closed. What time do y'all close?",['InformIntent'],GetBranchHours,banking
+1103,banking_0732,banking_0732_005,Customer,"No, that that was my problem, but you know By the way, I really called, I need to change my address on on my account.",['InformIntent'],UpdateStreetAddress,banking
+1104,banking_0734,banking_0734_001,Customer,yes I need to update my address I've got for my accounts.,['InformIntent'],UpdateStreetAddress,banking
+1105,banking_0734,banking_0734_021,Customer,Should I go ahead and get my checks addresses changed over also?,['InformIntent'],OrderChecks,banking
+1106,banking_0735,banking_0735_001,Customer,"Yes, I'm calling today about seeing if I can get a credit card.",['InformIntent'],OpenCreditCard,banking
+1107,banking_0735,banking_0735_007,Customer,But yes. I need a give up my check balance.,['InformIntent'],CheckAccountBalance,banking
+1108,banking_0735,banking_0735_044,Customer,"Yes. I would like to know my savings, please.",['InformIntent'],CheckAccountBalance,banking
+1109,banking_0736,banking_0736_001,Customer,yes. Hello. I'm calling about. I need to dispute a charge on one of my accounts. Can somebody help me with that over the phone?,['InformIntent'],DisputeCharge,banking
+1110,banking_0738,banking_0738_001,Customer,Hi Cassie. I'm calling because I received this offer by email about receiving two hundred and fifty dollars when you open a new checking account with you guys.,['InformIntent'],OpenBankingAccount,banking
+1111,banking_0738,banking_0738_060,Customer,And then how quickly do you think I might be able to get my card?,['InformIntent'],AskAboutCardArrival,banking
+1112,banking_0740,banking_0740_003,Customer,I have been looking through my statements. They have not been coming out properly and now I'm really mad because it says on one of my statements that I have done HBO plus and I know I haven't and this come out like the last three months and I'm just.,[],DisputeCharge,banking
+1113,banking_0740,banking_0740_056,Customer,OK. could you just give me a quick balance on that account please?,['InformIntent'],CheckAccountBalance,banking
+1114,banking_0743,banking_0743_001,Customer,I've lost my card! I don't know if someone stole it. I don't know if I dropped it somewhere. I don't know but I I need to figure out how to shut it off. I don't want anyone to use my account. It's all gonna be drained and I don't have time to deal with this. What do I do?,['InformIntent'],ReportLostStolenCard,banking
+1115,banking_0744,banking_0744_019,Customer,"Are yo~. So where where is your at I Bank, where is your office located? Are you in town?",['InformIntent'],FindBranch,banking
+1116,banking_0745,banking_0745_035,Customer,"OK, how long, how long do I have before the money is in my checking account?",['InformIntent'],AskAboutTransferTime,banking
+1117,banking_0748,banking_0748_001,Customer,Yeah I need help finding a ATM close the closest one if that's possible to me.,['InformIntent'],FindATM,banking
+1118,banking_0748,banking_0748_027,Customer,"Yes, does this one accept cash deposits?",['InformIntent'],AskAboutCashDeposits,banking
+1119,banking_0749,banking_0749_001,Customer,"yes, I'm at a gas station and the ATM machine's out of money and I can't use my Intel bank card because the machines are down.",['InformIntent'],FindATM,banking
+1120,banking_0750,banking_0750_004,Customer,"Well, I'll apply for it later, but the reason why, the main reason why I called today is I wanted to open up a bank account with you guys.",['InformIntent'],OpenBankingAccount,banking
+1121,banking_0751,banking_0751_025,Customer,yes. This is why I wanna report it stolen. I saw that there was at least one transaction made.,['InformIntent'],DisputeCharge,banking
+1122,banking_0752,banking_0752_001,Customer,hi Rose. My name is Tara. I have a issue with my account. I got this notice in the mail regarding a problem with my account. and I'm trying to understand what it's for. And I'd really like to talk to somebody in person if possible.,['InformIntent'],ReportNotice,banking
+1123,banking_0753,banking_0753_010,Customer,"Thank you, thank you. We need it. Send help. Ice, air conditioning didn't help. Oh, I am calling today to open an account with you guys.",['InformIntent'],OpenBankingAccount,banking
+1124,banking_0754,banking_0754_001,Customer,"Hey Susan this is Justin. Hey you know I'm I'm I'm trying to find a branch of of Smart bank and and I can't I can't find it, can you help me with that?",['InformIntent'],FindBranch,banking
+1125,banking_0756,banking_0756_019,Customer,"Oh yeah. It. It says up here that I spent six hundred and eighty-eight dollars at Dave's Jewelry Now, I. I don't even know who Dave is and or his jewelry, and I did not spend this money.",[],DisputeCharge,banking
+1126,banking_0756,banking_0756_029,Customer,yeah. Can you give me the address of the nearest branch?,['InformIntent'],FindBranch,banking
+1127,banking_0757,banking_0757_018,Customer,yes. I want to report a lost card.,['InformIntent'],ReportLostStolenCard,banking
+1128,banking_0757,banking_0757_073,Customer,"since you're there, could you read my savings balance to me as well?",['InformIntent'],CheckAccountBalance,banking
+1129,banking_0758,banking_0758_001,Customer,Hi. I was wanting to close my bank account with you.,['InformIntent'],CloseBankAccount,banking
+1130,banking_0758,banking_0758_019,Customer,I'd like to deposit into a different account.,[],ExternalWireTransfer,banking
+1131,banking_0759,banking_0759_001,Customer,"Oh, I just moved and I'm wondering about an ATM where I moved to here.",['InformIntent'],FindATM,banking
+1132,banking_0759,banking_0759_005,Customer,Mhm. And I assume the one on Main Street has its own ATM machine right there?,['InformIntent'],GetBranchInfo,banking
+1133,banking_0759,banking_0759_009,Customer,OK. the other thing I'd like to know is about getting some new checks with my new address on.,['InformIntent'],OrderChecks,banking
+1134,banking_0759,banking_0759_025,Customer,Is there anything else I have to change because I've just moved?,['InformIntent'],UpdatePhoneNumber,banking
+1135,banking_0760,banking_0760_043,Customer,Can you tell me how long that will take to get to her account? Will it get to her today?,['InformIntent'],AskAboutTransferTime,banking
+1136,banking_0761,banking_0761_005,Customer,"OK. Quick one. I'm trying to open an account with you guys. So, I don't know what to do about it. Can you put me through, please?",['InformIntent'],OpenBankingAccount,banking
+1137,banking_0763,banking_0763_025,Customer,"Yes, I may need to change my email address.",['InformIntent'],UpdateEmail,banking
+1138,banking_0763,banking_0763_031,Customer,"OK, what's the email address you have for me?",['InformIntent'],GetAccountInfo,banking
+1139,banking_0764,banking_0764_001,Customer,Yes I got a letter from you guys saying that I had a pent over tee fee due for paying my credit card late.,['InformIntent'],ReportNotice,banking
+1140,banking_0764,banking_0764_019,Customer,"I don't understand why there wouldn't have been enough money in there though to cover it . I mean can you tell me what my checking account balance is, like none of that makes sense to me.",['InformIntent'],CheckAccountBalance,banking
+1141,banking_0764,banking_0764_026,Customer,"No, can you help me find one please?",['InformIntent'],FindBranch,banking
+1142,banking_0764,banking_0764_040,Customer,Do you know do they have a drive-thru?,['InformIntent'],GetBranchInfo,banking
+1143,banking_0765,banking_0765_007,Customer,Yeah. You can just tell me which is the one that is closer to me.,['InformIntent'],FindATM,banking
+1144,banking_0765,banking_0765_013,Customer,"Oh, OK. Great. Thank you, then. and also, I don't know if I can do that right now. I would like to check my account balance.",['InformIntent'],CheckAccountBalance,banking
+1145,banking_0766,banking_0766_009,Customer,"Oh OK. Well that's awesome, great. well I would like to make a wire transfer. that was why I was trying to, you know, access it online or what ever. I'm not even sure if I can do that on the website but but now that I have you, if you could help me with that I need to make a wire transfer to to my mom's account. She has an account with you all as well. she's done had several things go on and a couple dental issues and now you know money has gotten super tight. So I need to go ahead and transfer some money over to her account.",['InformIntent'],ExternalWireTransfer,banking
+1146,banking_0768,banking_0768_004,Customer,"OK. There we go. Yeah. I was I was a little thrown off. OK. Thank you. I was trying to find a nearest ATM You know, again, I the I go to ATMs and I get charged a service fee. I was trying to find one in my area where I don't get charged a service fee.",[],FindATM,banking
+1147,banking_0769,banking_0769_001,Customer,Hi my name is Davina Saint Clair. I have gotten a piece of letter from Intellibank saying to call the bank. I just wanted to make sure there wasn't any holds in my account or anything.,['InformIntent'],ReportNotice,banking
+1148,banking_0769,banking_0769_017,Customer,Yes I would like to do a transfer from my checkings to my savings sorry pardon my yawn.,['InformIntent'],InternalFundsTransfer,banking
+1149,banking_0770,banking_0770_001,Customer,hi. I would like to make a withdraw from my savings account and I need to put money in my Christmas account.,['InformIntent'],InternalFundsTransfer,banking
+1150,banking_0771,banking_0771_001,Customer,Good afternoon Jennifer. My name is Thomas. And I'd like to open an account with Intellibank.,['InformIntent'],OpenBankingAccount,banking
+1151,banking_0774,banking_0774_003,Customer,"I am looking for an ATM that is closest to me, closest to home.",['InformIntent'],FindATM,banking
+1152,banking_0775,banking_0775_001,Customer,"Hi. Yes ma'am, I'm calling because I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1153,banking_0777,banking_0777_005,Customer,That works. And so I just needed to know that real quick. But what I need to know now is if I can do some transferring of some funds of my checking account.,['InformIntent'],InternalFundsTransfer,banking
+1154,banking_0777,banking_0777_017,Customer,Oh. Can you tell me my.,[],CheckAccountBalance,banking
+1155,banking_0777,banking_0777_018,Customer,"Balance, please?",['InformIntent'],CheckAccountBalance,banking
+1156,banking_0778,banking_0778_001,Customer,hey I'm calling I need to update my address. I just moved down the road.,['InformIntent'],UpdateStreetAddress,banking
+1157,banking_0780,banking_0780_001,Customer,"yes, I'd like to check the my checking account balance please.",['InformIntent'],CheckAccountBalance,banking
+1158,banking_0780,banking_0780_024,Customer,Well that's good. And I believe you offered online banking. Is that something that you could help me get set up today?,[],SetUpOnlineBanking,banking
+1159,banking_0781,banking_0781_012,Customer,I gotta report my card as stolen.,['InformIntent'],ReportLostStolenCard,banking
+1160,banking_0782,banking_0782_003,Customer,Oh uh I need uh the check the account balance in my checking.,['InformIntent'],CheckAccountBalance,banking
+1161,banking_0782,banking_0782_019,Customer,yeah I was wondering if I could transfer over half of that to my savings.,['InformIntent'],InternalFundsTransfer,banking
+1162,banking_0782,banking_0782_025,Customer,Oh no wait yes actually I might need to go in at some point in time. what's the your local branch hours?,['InformIntent'],GetBranchHours,banking
+1163,banking_0784,banking_0784_003,Customer,"Oh, yeah, right, sorry, of course, my manners. It says something about the bank's gonna be closed for a couple days?",[],GetBranchHours,banking
+1164,banking_0784,banking_0784_020,Customer,"OK, yeah, that w~, that will work out great. what are your banking hours again?",['InformIntent'],GetBranchHours,banking
+1165,banking_0785,banking_0785_001,Customer,Good morning. I'm calling to see if there's a branch near me? We're on vacation in Miami and I haven't seen one.,['InformIntent'],FindBranch,banking
+1166,banking_0785,banking_0785_016,Customer,"Yes, ma'am. I'd also like to check my balance.",['InformIntent'],CheckAccountBalance,banking
+1167,banking_0786,banking_0786_001,Customer,Hi I'm calling because I'd like to dispute a transaction.,['InformIntent'],DisputeCharge,banking
+1168,banking_0786,banking_0786_021,Customer,And I actually need to correct my phone number that you guys have on file.,['InformIntent'],UpdatePhoneNumber,banking
+1169,banking_0787,banking_0787_001,Customer,"Hi Rose, my name is Kim. I'm actually calling back. I I called before to find a a ATM location near me. and I I don't know if the girl gave me the wrong name of the street or if I wrote it down wrong. I'm not sure, but I need a location of an ATM near me, please.",['InformIntent'],FindATM,banking
+1170,banking_0787,banking_0787_027,Customer,"no. Well, there's no fees if it's if I'm using one of our ATMs, right?",['InformIntent'],AskAboutATMFees,banking
+1171,banking_0788,banking_0788_028,Customer,"No, not this one. This was from Amazon Prime and I never signed up for anything with them.",[],DisputeCharge,banking
+1172,banking_0788,banking_0788_045,Customer,"So, Intel Bank will send me a new card and I should have it within a week.",['InformIntent'],RequestNewCard,banking
+1173,banking_0789,banking_0789_001,Customer,"Oh, hi Janine. This is Sandra Murphy. I got a letter in the mail not too long ago from your Intel bank there and I'm not quite clear if it's in reference to a problem that I'm having with an account or you're offering a new service but I want to talk to you anyways because the holidays are coming up and I wanted to see about maybe opening another account of some type. I thought maybe you could help me with that.",[],OpenBankingAccount,banking
+1174,banking_0790,banking_0790_003,Customer,"How's the family? I'm good I'm good I'm just you know whenever I call I'm always having one or two issues and all that. right now I have two issues apparently I want to open an account with you guys, right?",['InformIntent'],OpenBankingAccount,banking
+1175,banking_0790,banking_0790_005,Customer,And I have my ATM card you know got stolen again. So it got stolen this time around so I don't know I don't know how to start so I just want to start from the first one and then we'll go to the second one. So you just help me out.,[],ReportLostStolenCard,banking
+1176,banking_0791,banking_0791_001,Customer,"Hi yes, I'm interested in doing a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1177,banking_0791,banking_0791_037,Customer,Yes I was actually wondering because I wanted to come by and stop on in but I wasn't sure of the nearest branch towards I couldn't find the nearest branch to my location of my residence.,['InformIntent'],FindBranch,banking
+1178,banking_0793,banking_0793_001,Customer,Yes I'm having issues I'm trying to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+1179,banking_0794,banking_0794_001,Customer,"Yeah, I got a problem with my Intel bank account. I got a statement in the mail and I didn't buy anything at a furniture store.",['InformIntent'],DisputeCharge,banking
+1180,banking_0795,banking_0795_001,Customer,Hey Sherry. Hopefully you can help me. I need to make a wire transfer to my brother in Florida. I have all of his information for his bank and everything. I just didn't know if I could do it through you guys or if I had to go to like Western Union or something.,['InformIntent'],ExternalWireTransfer,banking
+1181,banking_0795,banking_0795_003,Customer,Oh and while we're on the phone I need to order a new debit card. Mine is snapped in half.,['InformIntent'],RequestNewCard,banking
+1182,banking_0795,banking_0795_013,Customer,Hey so while I have you on my account what's the exact balance in my checking?,['InformIntent'],CheckAccountBalance,banking
+1183,banking_0796,banking_0796_001,Customer,"yeah, my wife, she she's been driving on some bad tires and she ran over a nail or something and and blew out a tire. So, I need to see if I've got enough money to buy some new some new tires.",['InformIntent'],CheckAccountBalance,banking
+1184,banking_0797,banking_0797_001,Customer,Yes. My name is Alisha. I would like to close my account.,['InformIntent'],CloseBankAccount,banking
+1185,banking_0797,banking_0797_018,Customer,"Yes, I will be depositing money into my husband's account.",[],ExternalWireTransfer,banking
+1186,banking_0797,banking_0797_028,Customer,"Yes, everything sound correct. But I will also would like to know what is my balance on my account.",['InformIntent'],CheckAccountBalance,banking
+1187,banking_0798,banking_0798_019,Customer,"I have a disputes transaction. That's why I called, dispute transaction.",[],DisputeCharge,banking
+1188,banking_0801,banking_0801_001,Customer,yes. I need to check my Intellibank checking account balance.,['InformIntent'],CheckAccountBalance,banking
+1189,banking_0802,banking_0802_003,Customer,"good deal. I believe I talked to you the other day. I was having an issue with my checking account. I was seeing if one of my deposits has been deposited and and I you helped me with that issue, so, I need to check my account balance for my checking account, please.",['InformIntent'],CheckAccountBalance,banking
+1190,banking_0802,banking_0802_013,Customer,OK. That sounds great. can you tell me if the if my checking account receives any interest?,['InformIntent'],CheckAccountInterestRate,banking
+1191,banking_0803,banking_0803_001,Customer,Hi there darling. Good afternoon. I was calling to see how can I also possibly order some checks through your bank please?,['InformIntent'],OrderChecks,banking
+1192,banking_0803,banking_0803_015,Customer,Well yeah actually. I wanted to do a a internal transfer. Do you all do that at that bank?,['InformIntent'],InternalFundsTransfer,banking
+1193,banking_0804,banking_0804_013,Customer,"yes my address is seven five three Dogwood. Now I may have, when I opened the account, I may have used Street, but it's actually Road, Dogwood Road.",[],UpdateStreetAddress,banking
+1194,banking_0804,banking_0804_040,Customer,OK. Could you also give me a balance in my savings account please?,['InformIntent'],CheckAccountBalance,banking
+1195,banking_0804,banking_0804_044,Customer,"no, thanks for the opportunity. The you know I should, I'd like to be doing this online. could you and I've not set up an online account yet, could you kind of give me an idea on that?",['InformIntent'],SetUpOnlineBanking,banking
+1196,banking_0805,banking_0805_025,Customer,"Yeah. It's for two hundred and fifty, three days ago. Do you see anything else that's came out in the last six days? Because I didn't even find it until today, so I haven't used it in six days.",['InformIntent'],CheckTransactionHistory,banking
+1197,banking_0806,banking_0806_001,Customer,yes hi April. My name is Amber and I'm calling because I need to close my account with you guys .,['InformIntent'],CloseBankAccount,banking
+1198,banking_0806,banking_0806_051,Customer,I was wondering if you could tell me whether I will have any additional fees. Will I owe anything more to you guys?,['InformIntent'],GetAccountInfo,banking
+1199,banking_0807,banking_0807_003,Customer,"actually, I I want to do a transfer so I want to check my balance and do a transfer. and my name is Claire. Claire Morrison. M O R R I S O N.",['InformIntent'],InternalFundsTransfer,banking
+1200,banking_0808,banking_0808_001,Customer,"Hi, I'm calling to get my account balance.",['InformIntent'],CheckAccountBalance,banking
+1201,banking_0808,banking_0808_065,Customer,"OK. Well, is there anyway you could move some money around for me before we hang up?",['InformIntent'],InternalFundsTransfer,banking
+1202,banking_0809,banking_0809_001,Customer,"yes, my name is Dan Thomas and I called the other day about an issue I had on my savings account. I had requested that it be closed and the funds transferred to my checking account. And I need to check the balance of my checking account to see if that money has been transferred.",['InformIntent'],CheckAccountBalance,banking
+1203,banking_0810,banking_0810_001,Customer,Well thank you. Hi this is Laura Winters and I have a I have a checking account at your bank and I would like to open a new account for my granddaughter. she is so clever! This granddaughter of mine. She can bake and even though she's only eleven she makes cheesecake and not just cookies and cakes. Eleven years old! Can you believe that? And making cheesecake.,['InformIntent'],OpenBankingAccount,banking
+1204,banking_0811,banking_0811_001,Customer,"Hi, this is Peter Smith. I'm calling. I need to close one of my account.",['InformIntent'],CloseBankAccount,banking
+1205,banking_0811,banking_0811_039,Customer,I need it transferred to my new checking account.,['InformIntent'],ExternalWireTransfer,banking
+1206,banking_0812,banking_0812_001,Customer,"Yes Ashley, I'd like to find out how I can go about closing my bank account.",['InformIntent'],CloseBankAccount,banking
+1207,banking_0813,banking_0813_002,Customer,Hi. I wanted to make a transfer from my my checking account into my wife's checking account.,['InformIntent'],ExternalWireTransfer,banking
+1208,banking_0813,banking_0813_042,Customer,"actually since we're on the phone, can I go ahead and check the balance of my savings account?",['InformIntent'],CheckAccountBalance,banking
+1209,banking_0814,banking_0814_001,Customer,"Hi, yeah this is Barry Allen yeah I have a I'm seeing a purchase on my transaction history for over three hundred for three hundred dollar over three hundred dollars for two new tires from Walmart I did not get two new tires. Now I've called before. Because I saw a transaction but it just for for for some groceries and I and I didn't think much of it. I thought, OK, someone got my info and you guys sent me a new card, so but I know card changed anything. But now, it's happened again, I'm assuming in the same and it's in the same area. So did you guys not change my info? On y'all's end?",['InformIntent'],DisputeCharge,banking
+1210,banking_0814,banking_0814_040,Customer,"You know what, it's fine. It's fine. I I I got it I wrote it down. I wrote it down. It's fine. OK. I'm keeping track of this. If this happens again, it's your ass. OK. so what are you gonna do? Are you gonna send me a new card?",['InformIntent'],RequestNewCard,banking
+1211,banking_0815,banking_0815_001,Customer,yeah I need to update my email address in my personal information on my account.,['InformIntent'],UpdateEmail,banking
+1212,banking_0815,banking_0815_029,Customer,I do I need to close one of my saving accounts.,['InformIntent'],CloseBankAccount,banking
+1213,banking_0816,banking_0816_001,Customer,yes. I need to check my account balance of my checking account and also my savings account.,['InformIntent'],CheckAccountBalance,banking
+1214,banking_0816,banking_0816_031,Customer,"OK, that sounds great. can you set me up today?",['InformIntent'],SetUpOnlineBanking,banking
+1215,banking_0819,banking_0819_001,Customer,"yeah I need some information I need to find an ATM I moved again, moving too much all the time but you guys still have branches near me so I kept your bank so I need information, shouldn't take too long.",['InformIntent'],FindATM,banking
+1216,banking_0819,banking_0819_005,Customer,OK well I'll need to change that one to five fifty-six are you ready?,[],UpdateStreetAddress,banking
+1217,banking_0819,banking_0819_053,Customer,also can I do cash deposits?,['InformIntent'],GetBranchInfo,banking
+1218,banking_0819,banking_0819_076,Customer,What's your hours at your lobby?,['InformIntent'],GetBranchHours,banking
+1219,banking_0820,banking_0820_003,Customer,All right fine. I think I lost my credit card.,['InformIntent'],ReportLostStolenCard,banking
+1220,banking_0820,banking_0820_005,Customer,So I don't really know what to do about that. I'm just worried about my money getting used. so I want to get the money out of my credit card and put it in another bank so that if it is lost and someone tries to use it there is no credit available to use. Does that make sense?,['InformIntent'],ExternalWireTransfer,banking
+1221,banking_0821,banking_0821_018,Customer,"yeah. And and when I get to the ATM , how much can I use how much can I take out for the what is it Money or money removal? Is that.",['InformIntent'],GetWithdrawalLimit,banking
+1222,banking_0821,banking_0821_023,Customer,"OK. And and what about putting putting money in, like cash? How How many deposits can I do total or how much can be on each deposit kind of thing?",['InformIntent'],AskAboutCashDeposits,banking
+1223,banking_0822,banking_0822_001,Customer,"Hi there, I'm trying to get a balance to my checking account.",['InformIntent'],CheckAccountBalance,banking
+1224,banking_0822,banking_0822_022,Customer,"Oh perfect that that matches it can is it possible to do my credit card, what I owe my credit card too right now or do I have to call back?",['InformIntent'],CheckAccountBalance,banking
+1225,banking_0822,banking_0822_035,Customer,"Oh perfect all right that's that's good that didn't yeah that'd be great I appreciate that. You know like if I last time I called I I I've been calling every time I have to check the account balance but it's I just don't like I have to find your number and everything, so I was wondering is is there anyway I can check online?",['InformIntent'],SetUpOnlineBanking,banking
+1226,banking_0823,banking_0823_040,Customer,"Wow. That's awesome. Oh, you know what? I actually, I forgot to do something. There was one other thing I needed to do and that was to update my personal information, my phone number.",['InformIntent'],UpdatePhoneNumber,banking
+1227,banking_0824,banking_0824_018,Customer,"Well, I'm looking to transfer money from my checking account to my savings account.",['InformIntent'],InternalFundsTransfer,banking
+1228,banking_0824,banking_0824_054,Customer,"OK, thank you. Hey, let me ask you. what are the hours at the at the. What are the lobby hours at the branch you're at?",['InformIntent'],GetBranchHours,banking
+1229,banking_0827,banking_0827_001,Customer,yes. I need to change my old email address to my new address. Can you help me with that please.,['InformIntent'],UpdateEmail,banking
+1230,banking_0828,banking_0828_001,Customer,"Hi Daisy, my name's George. I'm calling because I wanted to move money from my checking account to my savings.",['InformIntent'],InternalFundsTransfer,banking
+1231,banking_0829,banking_0829_001,Customer,"Hi, I'm calling cuz I have my credit card stolen.",['InformIntent'],ReportLostStolenCard,banking
+1232,banking_0829,banking_0829_069,Customer,Now are you gonna give me a chip card because all the other cards that I've got in the past were chip were not a chip card. They're just a scan card so I think the chip cards are a lot more security.,['InformIntent'],RequestNewCard,banking
+1233,banking_0830,banking_0830_001,Customer,"Hi there. Listen, I'm a customer and I need help. I lost my credit card and I'm having problems with my checking account.",['InformIntent'],ReportLostStolenCard,banking
+1234,banking_0830,banking_0830_043,Customer,"You know, you know what? I've changed my mind. I wanna close my account.",['InformIntent'],CloseBankAccount,banking
+1235,banking_0831,banking_0831_001,Customer,"Hi, I was needing to open a bank account.",['InformIntent'],OpenBankingAccount,banking
+1236,banking_0831,banking_0831_017,Customer,Mhm. I was also needing to close one of my accounts.,['InformIntent'],CloseBankAccount,banking
+1237,banking_0831,banking_0831_028,Customer,I would like to transfer funds to the new checking account.,['InformIntent'],InternalFundsTransfer,banking
+1238,banking_0832,banking_0832_001,Customer,"Hi, this is Peter Davis. I want to find my nearest ATM machine.",['InformIntent'],FindATM,banking
+1239,banking_0833,banking_0833_001,Customer,"yes, I'm trying to find out what my account balance shows.",['InformIntent'],CheckAccountBalance,banking
+1240,banking_0834,banking_0834_001,Customer,"Hi, yes. I'm calling to open an account please.",['InformIntent'],OpenBankingAccount,banking
+1241,banking_0834,banking_0834_028,Customer,"Yes, actually you can help me find a branch.",['InformIntent'],FindBranch,banking
+1242,banking_0836,banking_0836_001,Customer,"Yes, hello Jerry. My name is Evelyn Richards, and I'd like to update my email address.",['InformIntent'],UpdateEmail,banking
+1243,banking_0836,banking_0836_036,Customer,"Yes, I would like to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1244,banking_0837,banking_0837_001,Customer,Yes. I got something in the mail today about my loan.,[],ReportNotice,banking
+1245,banking_0837,banking_0837_002,Customer,I don't have enough money to do today so what are my options?,[],ExternalWireTransfer,banking
+1246,banking_0837,banking_0837_042,Customer,Yeah I need to know what my last transaction is on my credit card.,['InformIntent'],CheckTransactionHistory,banking
+1247,banking_0838,banking_0838_017,Customer,"Well, glad they called. That was absolutely not me. Great. Is this going to be a mess to deal with?",['InformIntent'],DisputeCharge,banking
+1248,banking_0838,banking_0838_019,Customer,"Hey, by the way, while you've got my account pulled up, can you change my number on there?",['InformIntent'],UpdatePhoneNumber,banking
+1249,banking_0839,banking_0839_007,Customer,"OK. So I. I need well I need to do a couple things. First thing first, my brother, my kid brother, he has a bar and he went into the bar business and doesn't know what he's doing. And, big brother that I am, am coming to to to save the day. And perform a bar rescue and I need to send him some money.",['InformIntent'],ExternalWireTransfer,banking
+1250,banking_0839,banking_0839_066,Customer,"Yeah. I also. I wanna open up another checking account. This You know, for myself cuz I'm gonna take over some of the bills with this to try to get him back on track with this.",['InformIntent'],OpenBankingAccount,banking
+1251,banking_0840,banking_0840_003,Customer,And I have some account at your bank. And what I need to do is to transfer some money from my checking account to my savings account. Can we do that on the phone?,['InformIntent'],InternalFundsTransfer,banking
+1252,banking_0841,banking_0841_001,Customer,"Hi. Yes, can I get some more information in regards to internal transfers, I believe?",['InformIntent'],InternalFundsTransfer,banking
+1253,banking_0841,banking_0841_035,Customer,Operating hours?,[],GetBranchHours,banking
+1254,banking_0842,banking_0842_003,Customer,"I'm doing pretty good. I have a question for you. I was looking at my statement that I just received in the mail for the charges for last month and I see something on here that I don't recognize. that I don't recognize the amount or the the company that's charging me, so I'd like to actually dispute that transaction. I was wondering if you could help me with that.",['InformIntent'],DisputeCharge,banking
+1255,banking_0842,banking_0842_015,Customer,Oh OK. If we can would you be able to update that or do I need to,['InformIntent'],UpdateStreetAddress,banking
+1256,banking_0844,banking_0844_001,Customer,"Oh hello, This is Charlene and I was in a bit of a fix because I am a bit far from where I'm used to and I was hoping you could help me locate a nearby branch",['InformIntent'],FindBranch,banking
+1257,banking_0845,banking_0845_013,Customer,yeah. I wanted to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+1258,banking_0846,banking_0846_013,Customer,"Well that's actually why I'm calling cuz I'm having trouble with my phone. And I need to find a branch near me and of course, this is the first time I've ever been out here. And I do not know where any branches are and my phone refuses to give me the information.",['InformIntent'],FindBranch,banking
+1259,banking_0846,banking_0846_030,Customer,"Yes, a branch. And honestly, I would like to know the ATM information as well if there is one available.",['InformIntent'],FindATM,banking
+1260,banking_0846,banking_0846_048,Customer,"OK, while I have you, can I also check my accounts since, like I said, I wasn't able to get on my phone to find a location or do anything cuz it's it's not the your website. It's my phone. I can't get a a signal. I don't know what's going on, so I was just wondering if I could check my checking account balance as well.",['InformIntent'],CheckAccountBalance,banking
+1261,banking_0847,banking_0847_006,Customer,"Yeah, it is. I mean I'm out of town and I'm trying to pull up, you know, an ATM near me, and and whatever else I might need to do and and having it at your fingertips of is of course much easier than calling you guys and and, you know, asking you to do it. But I appreciate you taking care of that, thank you so much.",[],FindATM,banking
+1262,banking_0847,banking_0847_044,Customer,"Oh, no, that's OK. I yes, there is something else I do want to I wanted to do. I was trying to do it online and as I said, I was having an issue. I saw a charge out there for a service that was not rendered. it was actually for something that was supposed to be scheduled and it was wasn't rendered the person it was a charge from Home Depot and the person never came out to fix my dishwasher. And I called them and they said they were going to reverse the charge and they still haven't and so I want to dispute that through you guys because they are not taking care of removing the charge from my my account.",['InformIntent'],DisputeCharge,banking
+1263,banking_0848,banking_0848_001,Customer,"yes. Hi Kayleen. My name's Andrea, and I was hoping you could tell me my balance?",['InformIntent'],CheckAccountBalance,banking
+1264,banking_0848,banking_0848_023,Customer,"Yeah. Actually, I have a question. Would it be possible for me to transfer money over from my savings right now with you?",['InformIntent'],InternalFundsTransfer,banking
+1265,banking_0849,banking_0849_001,Customer,my name's Edward Elrick. Just calling in to get some information on some of my accounts.,['InformIntent'],CheckAccountBalance,banking
+1266,banking_0849,banking_0849_023,Customer,Yeah I just wanted to check the balance on my account. Not sure how much I have. I need to go to the store get some stuff for my home. we're doing some renovation. I just wanna make sure I have enough before I go there.,['InformIntent'],CheckAccountBalance,banking
+1267,banking_0849,banking_0849_027,Customer,is there anything that's pending on that? And do you happen to know what the balance of my savings is as well?,['InformIntent'],CheckTransactionHistory,banking
+1268,banking_0849,banking_0849_029,Customer,Oh OK. is there any way you can transfer three thousands from my savings to my checkings? I just wanna make sure I have enough.,['InformIntent'],InternalFundsTransfer,banking
+1269,banking_0851,banking_0851_001,Customer,"Yes, hello Jerry my name is Eleanor Richards I got a statement in the mail about my gold card I'm not sure what's it's about.",['InformIntent'],ReportNotice,banking
+1270,banking_0852,banking_0852_003,Customer,"Yes, I'd like to open a new account.",['InformIntent'],OpenBankingAccount,banking
+1271,banking_0853,banking_0853_005,Customer,"Well, I was actually calling to go ahead update my information. If I could?",['InformIntent'],UpdateStreetAddress,banking
+1272,banking_0853,banking_0853_034,Customer,"OK great thank you so much. Now could since I have you on the phone could I go ahead and check the the balance of my oh not my savings account, the other one my my debit card account? I'm sorry it's been such a long week.",['InformIntent'],CheckAccountBalance,banking
+1273,banking_0854,banking_0854_001,Customer,Yes. I need to find where is a branch near where I live?,['InformIntent'],FindBranch,banking
+1274,banking_0854,banking_0854_005,Customer,Yes. And also by the way I also wanna get my interest rate for my savings. Account.,['InformIntent'],CheckAccountInterestRate,banking
+1275,banking_0856,banking_0856_009,Customer,"well, that's why I'm calling. I wanna change my email. Update my email.",['InformIntent'],UpdateEmail,banking
+1276,banking_0857,banking_0857_001,Customer,"My wife, she she drove over a nail and and busted a tire, and she ran it flat. now I gotta buy a tire and a wheel, and I just need to see if I've got enough money to do that.",['InformIntent'],CheckAccountBalance,banking
+1277,banking_0857,banking_0857_029,Customer,"I can't. Well, yeah you can you can give me some info on your savings account. I'm looking for the interest rate, and is there a fee associated with having a savings account?",['InformIntent'],CheckAccountInterestRate,banking
+1278,banking_0858,banking_0858_053,Customer,I'd like to transfer I'm sorry transfer my checkings to my savings.,['InformIntent'],InternalFundsTransfer,banking
+1279,banking_0859,banking_0859_011,Customer,"Well I've got the mobile app. And I'll probably just go ahead and use that because I think I could get directions straight from it. Yeah, I'm new to this new place, anyways. So what about fees? What do they do with those cause I know you when I lived in Alabama we had locations you everywhere and I didn't have to worry about those new fees because I was always using you Intellibank's ATMs but so what what's like the fees like if I if I don't use an Intellibank?",['InformIntent'],AskAboutATMFees,banking
+1280,banking_0859,banking_0859_017,Customer,OK let's go ahead I need to check my savings and checking balances.,['InformIntent'],CheckAccountBalance,banking
+1281,banking_0860,banking_0860_014,Customer,Yes I want to open up a a a new account.,['InformIntent'],OpenBankingAccount,banking
+1282,banking_0860,banking_0860_057,Customer,Oh OK and how soon can I if I wanted to take money out how soon could I do that?,['InformIntent'],AskAboutTransferTime,banking
+1283,banking_0861,banking_0861_002,Customer,"I was out of town last week on a work trip, and I used my card at a bunch of different places when I came home Monday this week, I was balancing my account into my expense reports and I noticed that there was a charge on my card that I'm pretty sure wasn't me.",[],DisputeCharge,banking
+1284,banking_0862,banking_0862_003,Customer,I'm doing pretty well I'm calling today because I would like to open an account with you guys.,['InformIntent'],OpenBankingAccount,banking
+1285,banking_0863,banking_0863_023,Customer,"Yeah, I needed to make a wire transfer from my savings account to my sisters checkings account.",['InformIntent'],ExternalWireTransfer,banking
+1286,banking_0864,banking_0864_007,Customer,OK that's great. anyway I'm calling because I don't recognize something on my on my online account.,['InformIntent'],DisputeCharge,banking
+1287,banking_0865,banking_0865_016,Customer,"OK, that would be great. And can you go ahead and update my email address?",['InformIntent'],UpdateEmail,banking
+1288,banking_0865,banking_0865_030,Customer,"Yes, I also would like to report a lost card please.",['InformIntent'],ReportLostStolenCard,banking
+1289,banking_0866,banking_0866_001,Customer,"Hi there, Rory. I'd like to make a transfer from my savings account to my checking account.",['InformIntent'],InternalFundsTransfer,banking
+1290,banking_0866,banking_0866_017,Customer,"Yeah, that's correct. now can you let me know the balance of those accounts after the transfer?",['InformIntent'],CheckAccountBalance,banking
+1291,banking_0866,banking_0866_019,Customer,All right. That sounds good. do you know how long this'll take?,['InformIntent'],AskAboutTransferTime,banking
+1292,banking_0866,banking_0866_023,Customer,"yeah, why don't we go ahead and update my email address?",['InformIntent'],UpdateEmail,banking
+1293,banking_0867,banking_0867_001,Customer,I need to report a lost credit card.,['InformIntent'],ReportLostStolenCard,banking
+1294,banking_0867,banking_0867_036,Customer,yeah. I have a charge to dispute.,[],DisputeCharge,banking
+1295,banking_0868,banking_0868_003,Customer,"Well, good, good. My name is Evelyn Richards and I need to update my street address, please.",['InformIntent'],UpdateStreetAddress,banking
+1296,banking_0868,banking_0868_029,Customer,"Yes. I would like to dispute a transaction on my checking account, please.",['InformIntent'],DisputeCharge,banking
+1297,banking_0869,banking_0869_001,Customer,"Hi Alexis, this is Katrina and I need help with changing my address girl.",['InformIntent'],UpdateStreetAddress,banking
+1298,banking_0870,banking_0870_022,Customer,"Two zero four six nine six nine. And what's the hours of that branch, please?",['InformIntent'],GetBranchHours,banking
+1299,banking_0870,banking_0870_031,Customer,"OK, and do they have a drive up there, or is it just the lobby?",['InformIntent'],GetBranchInfo,banking
+1300,banking_0871,banking_0871_001,Customer,I would like to open a checking account. But I cannot go in person because I am sick with a cold.,['InformIntent'],OpenBankingAccount,banking
+1301,banking_0871,banking_0871_003,Customer,Actually I can do that another day. I want this to be over quicker since it hurts to talk. Can you help me with making a wire transfer? That's more important to me right now.,['InformIntent'],ExternalWireTransfer,banking
+1302,banking_0871,banking_0871_023,Customer,Yes. I need help with the with finding the nearest branch to my location.,['InformIntent'],FindBranch,banking
+1303,banking_0872,banking_0872_001,Customer,Hello. Good morning. I'm calling to report a missing credit card.,['InformIntent'],ReportLostStolenCard,banking
+1304,banking_0873,banking_0873_014,Customer,"Yes, I wanted to transfer some money to another person's account.",['InformIntent'],ExternalWireTransfer,banking
+1305,banking_0873,banking_0873_048,Customer,"No, I were gonna wonder how long will it take for her to receive it?",['InformIntent'],AskAboutTransferTime,banking
+1306,banking_0874,banking_0874_001,Customer,"Hi, Daisy my names George I don't need. I don't know where any of the branch locations are.",['InformIntent'],FindBranch,banking
+1307,banking_0874,banking_0874_015,Customer,you know what just forget I want to close my account.,['InformIntent'],CloseBankAccount,banking
+1308,banking_0874,banking_0874_017,Customer,"I'd like to transfer it, please.",[],ExternalWireTransfer,banking
+1309,banking_0875,banking_0875_001,Customer,Yes Jerry my name is Evelyn Richards. Can you update my email?,['InformIntent'],UpdateEmail,banking
+1310,banking_0875,banking_0875_021,Customer,Yes I got a notice in the mail about my account there was some problem with that and I wanted to see if you could tell me what this is about.,['InformIntent'],GetAccountInfo,banking
+1311,banking_0875,banking_0875_027,Customer,What? I've never been to Mexico City. So I am definitely disputing that.,[],DisputeCharge,banking
+1312,banking_0876,banking_0876_001,Customer,yes. My name is Ben Kendall. K E N D A L. And I need to find the nearest branch.,['InformIntent'],FindBranch,banking
+1313,banking_0876,banking_0876_020,Customer,what hours is the branch open?,['InformIntent'],GetBranchHours,banking
+1314,banking_0877,banking_0877_001,Customer,"Hi. Yes, I'm calling to see if you guys can assist me with trying to find the nearest branch near me?",['InformIntent'],FindBranch,banking
+1315,banking_0877,banking_0877_014,Customer,Thank you. Oh I forgot something too. Do you guys do can I deposit my checks there too?,['InformIntent'],GetBranchInfo,banking
+1316,banking_0879,banking_0879_003,Customer,Well I went out drinking and had a blast. I met a few friends for drinks things got out of hand and I lost my wallet.,[],ReportLostStolenCard,banking
+1317,banking_0880,banking_0880_005,Customer,Oh thank you and I need to pick a bank and open a new bank account.,['InformIntent'],OpenBankingAccount,banking
+1318,banking_0880,banking_0880_007,Customer,Oh OK I just picked up the first phone that it came up on Google. Where are you exactly located so I can see like,['InformIntent'],FindBranch,banking
+1319,banking_0880,banking_0880_014,Customer,"OK well before I come up, can you please tell me do you guys charge any fees for transferring money between different banks cuz I have to close my bank account from my old state.",['InformIntent'],AskAboutTransferFees,banking
+1320,banking_0880,banking_0880_022,Customer,OK. Well that sounds good. All right. what are your hours?,['InformIntent'],GetBranchHours,banking
+1321,banking_0880,banking_0880_026,Customer,Well yeah. Sunday obviously. I'm in Provo. I figured that out. I'm learning. what about your ATM is it twenty-four seven?,[],GetBranchHours,banking
+1322,banking_0881,banking_0881_005,Customer,"I would like to have some help, on making a wire transfer. Can we do that on here?",['InformIntent'],ExternalWireTransfer,banking
+1323,banking_0882,banking_0882_006,Customer,OK actually can you and I do a wire transfer from my account to my sister's checking account? just here on the phone.,['InformIntent'],ExternalWireTransfer,banking
+1324,banking_0883,banking_0883_001,Customer,"hi Rose. My name is Kim. I have some I have a question. I need some help, please. I am trying to I have. I just saw a overdraft it looks like that my checking account is about to have online. I was on there just trying to check my balance and it looks like a charge came through and has me a couple of dollars in the red. So I wanted to take some money from my savings and cover that, and I was wondering if you could help me with that.",['InformIntent'],InternalFundsTransfer,banking
+1325,banking_0884,banking_0884_017,Customer,"let, let, let alone not only the bank, an ATM, to get some money out. And I don't wanna use any other ATMs, because there's fees and, I mean, it's not worth it. On top of it I'm spending gas. So I don't know. I'm just thinking what to do if, if I should just I think I'm gonna close this account.",['InformIntent'],CloseBankAccount,banking
+1326,banking_0884,banking_0884_021,Customer,"Yeah it's, it's correct. Just before you, you, you make make anything on my checking account I need to move all my funds to my savings account. My wife doesn't know I'm doing this yet. I'm just frustrated. I wanna keep that one open, at least until she decides what to do with the money. I'm pretty sure she's not gonna be very happy with me closing the account.",['InformIntent'],InternalFundsTransfer,banking
+1327,banking_0885,banking_0885_057,Customer,OK. And how's the fees looking for these machines?,['InformIntent'],AskAboutATMFees,banking
+1328,banking_0886,banking_0886_011,Customer,"Well, I want to do internal transfer. I would like to move money from my savings account back into my checking account. Can you help me with that this evening?",['InformIntent'],InternalFundsTransfer,banking
+1329,banking_0886,banking_0886_021,Customer,"Oh well that's wonderful, thank you so much for doing that. I did have one more question. I did give you my address could you possibly tell me the nearest local branch from my home?",['InformIntent'],FindBranch,banking
+1330,banking_0887,banking_0887_001,Customer,Hi. Yes. I need to dispute a transaction please.,['InformIntent'],DisputeCharge,banking
+1331,banking_0887,banking_0887_039,Customer,While I have you I'd like to do a wire transfer please.,['InformIntent'],ExternalWireTransfer,banking
+1332,banking_0888,banking_0888_003,Customer,Well I I I'm I I have a new phone number. So specifically I have I I know I have to change the phone number.,['InformIntent'],UpdatePhoneNumber,banking
+1333,banking_0888,banking_0888_024,Customer,Well I'd need to I was wondering if I could check the the balance in my savings account.,['InformIntent'],CheckAccountBalance,banking
+1334,banking_0888,banking_0888_028,Customer,Well can I go ahead and transfer some of the money from my savings into my into my checking account?,['InformIntent'],InternalFundsTransfer,banking
+1335,banking_0889,banking_0889_056,Customer,I wanna change the phone number.,[],UpdatePhoneNumber,banking
+1336,banking_0890,banking_0890_002,Customer,Hi Rose. this is Kim. I have a question. I am looking at my My statement that I just received recently in the mail. And there's a charge on here that I don't recognize and I was calling to question it.,['InformIntent'],DisputeCharge,banking
+1337,banking_0891,banking_0891_001,Customer,"Hi, I'm Latoya. I'm calling because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
+1338,banking_0892,banking_0892_001,Customer,"Yes. Hi. I would like to update my phone. My son broke my iPhone and I had to get it replaced. oh man, what a day. Can you help me?",['InformIntent'],UpdatePhoneNumber,banking
+1339,banking_0893,banking_0893_005,Customer,Well anyways I was hoping you can. I need to update my street address on my savings account.,['InformIntent'],UpdateStreetAddress,banking
+1340,banking_0894,banking_0894_017,Customer,is there a branch location closer to me?,['InformIntent'],FindBranch,banking
+1341,banking_0894,banking_0894_039,Customer,no but while I have you on the line could you check my balance for me please?,['InformIntent'],CheckAccountBalance,banking
+1342,banking_0895,banking_0895_001,Customer,yes my name is Paul Butler B U T L E R and my son he went to Las Vegas on vacation and he lost all his money and I need to try to get him some money I guess. what is the daily withdrawal limit on an ATM?,['InformIntent'],GetWithdrawalLimit,banking
+1343,banking_0895,banking_0895_003,Customer,"Oh, OK that's not gone be enough. well how am I gonna get him some money? can I, can I do a a wire, one of those wire thingies?",['InformIntent'],ExternalWireTransfer,banking
+1344,banking_0896,banking_0896_001,Customer,". Yeah, my name is Joe Spring. I need to update some information on my account. Can you help me with that today? I've been so busy outside in this nice weather today. How's the weather there?",['InformIntent'],UpdateStreetAddress,banking
+1345,banking_0897,banking_0897_007,Customer,"Oh, right. Yeah, sorry. I was in the middle of just chit chatting. It's so loud in here. It. Would. Is there a nearby branch?",['InformIntent'],FindBranch,banking
+1346,banking_0898,banking_0898_007,Customer,"Yes, just just put it into the new account we're gonna to open.",[],InternalFundsTransfer,banking
+1347,banking_0898,banking_0898_027,Customer,"Well, I can't think of anything. Oh, wait. When will I get my debit card?",['InformIntent'],AskAboutCardArrival,banking
+1348,banking_0899,banking_0899_001,Customer,Yes so I got a letter in the mail and I don't really understand what it's telling me. It's saying something about a closed location.,['InformIntent'],ReportNotice,banking
+1349,banking_0899,banking_0899_019,Customer,I need to make a deposit like now.,['InformIntent'],FindBranch,banking
+1350,banking_0900,banking_0900_009,Customer,well Rose I'm calling because I am trying to check the balance of my account. I had tried to check this information online and was having an issue and I've had several things hit up against my account over the past several days and I I really I I need I need to know the balance and like I said trying to go online hasn't been successful. So I was hoping that you'd be able to help me out.,['InformIntent'],CheckAccountBalance,banking
+1351,banking_0900,banking_0900_028,Customer,Oh OK great. I actually would like to since that balance it it actually is a little bit more than I thought. I'd like to transfer five hundred dollars over to my savings account. do you think you could help me with that?,['InformIntent'],InternalFundsTransfer,banking
+1352,banking_0901,banking_0901_001,Customer,my name is Liam Payton. P A Y T O N and I see a funny looking charge on my checking account. Some sort of transaction that went through that that I don't know anything about.,['InformIntent'],DisputeCharge,banking
+1353,banking_0901,banking_0901_031,Customer,"yeah, I would and I also need to find an ATM around close to me.",[],FindATM,banking
+1354,banking_0902,banking_0902_017,Customer,"Oh how wonderful. Well, in that case. I I want to open an account with Interbank.",['InformIntent'],OpenBankingAccount,banking
+1355,banking_0903,banking_0903_029,Customer,"OK great and while I have you can I check my account balance with you, please?",['InformIntent'],CheckAccountBalance,banking
+1356,banking_0904,banking_0904_037,Customer,"actually I found a better bank that's gonna give me a a higher interest on my money, and so I just wanted to just close out this account and just transfer my remaining balance which is fifty dollars to my new bank.",['InformIntent'],ExternalWireTransfer,banking
+1357,banking_0905,banking_0905_001,Customer,"Yes, hello Gerry. my name is Evelyn Richards and I would like to dispute a wire transaction I made today.",['InformIntent'],DisputeCharge,banking
+1358,banking_0905,banking_0905_003,Customer,Yes. And I'd also like to do another wire transaction to the right account.,['InformIntent'],ExternalWireTransfer,banking
+1359,banking_0906,banking_0906_006,Customer,"That's great, good to hear a real person around here. I need to just make I need to make an internal transfer.",['InformIntent'],InternalFundsTransfer,banking
+1360,banking_0907,banking_0907_027,Customer,Well I got my account statement and I don't recognize the transaction.,['InformIntent'],DisputeCharge,banking
+1361,banking_0908,banking_0908_001,Customer,Yes Gerry. My name is Evelyn Richards and I'd like to report that my card was stolen.,['InformIntent'],ReportLostStolenCard,banking
+1362,banking_0908,banking_0908_019,Customer,My cell phone number is four seven eight three six one eight zero three one and would be OK to go ahead and update my home phone number? It changed.,['InformIntent'],UpdatePhoneNumber,banking
+1363,banking_0908,banking_0908_042,Customer,And can you tell me the balance in my savings account?,['InformIntent'],CheckAccountBalance,banking
+1364,banking_0909,banking_0909_009,Customer,Is that a busy one or is that all kind of offices out the way.,['InformIntent'],GetBranchInfo,banking
+1365,banking_0909,banking_0909_034,Customer,yes can you give me my credit card balance cuz I I would like to do some shopping today since the weather is nice.,['InformIntent'],CheckAccountBalance,banking
+1366,banking_0909,banking_0909_046,Customer,"OK. at the branch, do they can you deposit cash through the ATM there?",['InformIntent'],AskAboutCashDeposits,banking
+1367,banking_0910,banking_0910_001,Customer,"yes Kimberly, I would like to open up that account that I called about earlier today. I believe that I spoke to you.",['InformIntent'],OpenBankingAccount,banking
+1368,banking_0911,banking_0911_001,Customer,yes. I would like to dispute a transaction please.,['InformIntent'],DisputeCharge,banking
+1369,banking_0911,banking_0911_066,Customer,"Yes, actually there is. I need to make a transfer from my savings into my wife's checking account please.",['InformIntent'],InternalFundsTransfer,banking
+1370,banking_0912,banking_0912_003,Customer,"So far. Listen, I called and spoke with Natalie earlier about opening a new account, but didn't have all the information available. Is she available, ma'am? Or can you help me?",[],OpenBankingAccount,banking
+1371,banking_0912,banking_0912_047,Customer,OK. when will I receive my checks?,['InformIntent'],OrderChecks,banking
+1372,banking_0913,banking_0913_001,Customer,"yes, I was looking at my bank statement, and I see a charge on here that I do not understand.",['InformIntent'],DisputeCharge,banking
+1373,banking_0914,banking_0914_018,Customer,I like to transfer money from my checking account to savings. My new savings. My new savings account.,['InformIntent'],InternalFundsTransfer,banking
+1374,banking_0914,banking_0914_036,Customer,The what could you just verify now? Can you give me the new balance on the checking account?,['InformIntent'],CheckAccountBalance,banking
+1375,banking_0915,banking_0915_006,Customer,"That's awesome. Well, my name is Kim and I was calling actually to try to get some help locating an ATM near me.",['InformIntent'],FindATM,banking
+1376,banking_0915,banking_0915_039,Customer,I see. And is there. so is that? Is it just a standalone ATM or is there a branch there with it? Cuz I do need to to go into into the bank this this coming week actually.,['InformIntent'],FindBranch,banking
+1377,banking_0915,banking_0915_050,Customer,OK. And I I I'm assuming thbye bye. Are they? What are their hours? Are they probably like just Monday through Monday through Friday?,['InformIntent'],GetBranchHours,banking
+1378,banking_0915,banking_0915_056,Customer,"OK. Well, thank you so much. I really appreciate it. while I have you to check my my account balance?",['InformIntent'],CheckAccountBalance,banking
+1379,banking_0915,banking_0915_069,Customer,I did wanna ask you for the for the ATM what is the daily withdrawal limit?,['InformIntent'],GetWithdrawalLimit,banking
+1380,banking_0916,banking_0916_015,Customer,"OK. I moved and I don't know what address you have me under, but I have a new address. And I think it's under my old address. I don't know what you have.",[],UpdateStreetAddress,banking
+1381,banking_0916,banking_0916_033,Customer,And I need the nearest branches you have. I need the nearest one to that new address.,['InformIntent'],FindBranch,banking
+1382,banking_0918,banking_0918_001,Customer,"yes, I have an account with you guys and I haven't used it in a long time, and it's accruing a bunch of interest, and I just wanna find a way to either close it out or or do something with it. Can you help me?",['InformIntent'],CloseBankAccount,banking
+1383,banking_0919,banking_0919_001,Customer,I need to close my savings account.,['InformIntent'],CloseBankAccount,banking
+1384,banking_0919,banking_0919_015,Customer,"I've got a checking account and I've got a question about my savings account. It. It. It doesn't draw very much interest, I don't think. I don't what the interest rate is. Do you know what it is?",[],CheckAccountInterestRate,banking
+1385,banking_0920,banking_0920_001,Customer,"Hi, I needed help with my to find out my account balances.",['InformIntent'],CheckAccountBalance,banking
+1386,banking_0920,banking_0920_065,Customer,Yeah. I need to wire some money.,['InformIntent'],ExternalWireTransfer,banking
+1387,banking_0922,banking_0922_001,Customer,"Hi Ashley, I'm calling because I need to update some of my personal information.",['InformIntent'],UpdateStreetAddress,banking
+1388,banking_0923,banking_0923_002,Customer,And I'm calling because I noticed there was a charge to my account from a Herrs magazine company? I don't even read magazines.,['InformIntent'],DisputeCharge,banking
+1389,banking_0924,banking_0924_001,Customer,"yeah, I'm trying to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1390,banking_0924,banking_0924_093,Customer,"Yeah, actually how much do I have in my regular checking?",['InformIntent'],CheckAccountBalance,banking
+1391,banking_0925,banking_0925_003,Customer,Eh not too bad I guess. So I need you I need to change my my email information I do believe. Can you now. What do you need from me dear?,['InformIntent'],UpdateEmail,banking
+1392,banking_0925,banking_0925_058,Customer,Yeah probably better do that. Make sure that they're all all up to date. See who all I have on this account too please?,['InformIntent'],GetAccountInfo,banking
+1393,banking_0927,banking_0927_001,Customer,"Hi, my name's Laura and I just moved and so I'm trying to change financial institutions and so I'm looking at opening a checking account. But I have some questions about other products.",['InformIntent'],OpenBankingAccount,banking
+1394,banking_0927,banking_0927_007,Customer,I think I'm interested in the travel card.,[],OpenCreditCard,banking
+1395,banking_0927,banking_0927_019,Customer,"yes, I have a paper and pen ready. Could I get the address of the of the bank so that I can come in?",['InformIntent'],FindBranch,banking
+1396,banking_0929,banking_0929_043,Customer,mhm can you tell me what's the closest of your ATMs machines next closer to that that little store there that,['InformIntent'],FindATM,banking
+1397,banking_0930,banking_0930_055,Customer,Huh. Now how. I don't have access to to that kind of thing online. Can we talk about how to make that happen?,['InformIntent'],SetUpOnlineBanking,banking
+1398,banking_0931,banking_0931_001,Customer,"Yeah I'm trying to send some money to my son through a wire transfer, can yo help me with that?",['InformIntent'],ExternalWireTransfer,banking
+1399,banking_0931,banking_0931_031,Customer,"All right, wonderful. Can you also transfer some money from that credit card debit card that we are canceling to my other one that I have with my wife? That way, I won't miss out on the funds.",['InformIntent'],InternalFundsTransfer,banking
+1400,banking_0932,banking_0932_007,Customer,"Oh, thank you. It's been. It's been very nice. Anyway, I already received on my new address a letter from you guys that there's a problem with my checking account. Can you tell me what's going on?",['InformIntent'],ReportNotice,banking
+1401,banking_0932,banking_0932_030,Customer,"Actually, since you're on the phone, I thought about it and I'm gonna need to open a savings account Can we please do that?",['InformIntent'],OpenBankingAccount,banking
+1402,banking_0933,banking_0933_001,Customer,"Hi, my name is Sarah Smart and I'm calling to get the account balance on my checking account.",['InformIntent'],CheckAccountBalance,banking
+1403,banking_0933,banking_0933_031,Customer,"Could you check my savings account balance too, please?",['InformIntent'],CheckAccountBalance,banking
+1404,banking_0933,banking_0933_035,Customer,"Wow, that's quite a bit lower than I expected. Wonder can you check when the last withdrawal was?",['InformIntent'],CheckTransactionHistory,banking
+1405,banking_0934,banking_0934_001,Customer,"Hello, I just moved and I thought there was a branch nearby but it's a different bank. Trying to locate an Intellibank close to my new home.",['InformIntent'],FindBranch,banking
+1406,banking_0936,banking_0936_005,Customer,"Yes, I was calling in. I wanted to close one of my savings accounts, please.",['InformIntent'],CloseBankAccount,banking
+1407,banking_0936,banking_0936_015,Customer,"yes, it's my savings account. Three five seven two five seven nine four seven dash one. And can you go ahead and tell me my my balance on my savings and also my checking, please?",['InformIntent'],CheckAccountBalance,banking
+1408,banking_0936,banking_0936_046,Customer,"Oh, perfect . Can you gimme the the the balance on my credit account?",['InformIntent'],CheckAccountBalance,banking
+1409,banking_0937,banking_0937_028,Customer,We're gonna need to update that as well.,[],UpdateStreetAddress,banking
+1410,banking_0937,banking_0937_093,Customer,"yeah so I guess if you can get me, you know, a direction to go to get started with that?",['InformIntent'],SetUpOnlineBanking,banking
+1411,banking_0938,banking_0938_001,Customer,"Hi, yes, I've been trying to get in touch with you guys since this morning because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
+1412,banking_0938,banking_0938_042,Customer,"OK, and can you tell me what's the last transaction that came from the card?",['InformIntent'],CheckTransactionHistory,banking
+1413,banking_0939,banking_0939_001,Customer,"Yes, this is Jennifer Johnson I need to update my address, please.",['InformIntent'],UpdateStreetAddress,banking
+1414,banking_0942,banking_0942_001,Customer,Yes. I'd like to have a transaction looked at. I think it might be fraud.,['InformIntent'],DisputeCharge,banking
+1415,banking_0942,banking_0942_029,Customer,"yes. Actually, like I think I'd like to transfer the rest of those funds from that account to my bank account that I have at Unity Bank. If that's possible?",['InformIntent'],ExternalWireTransfer,banking
+1416,banking_0944,banking_0944_004,Customer,"That is wonderful. That is way to look on the positive side of that. Well Rose, I'm calling. Excuse me, sorry about that. I'm calling today because I had just logged online to my to my bank account and I noticed something on my statement that I didn't recognize.",['InformIntent'],DisputeCharge,banking
+1417,banking_0945,banking_0945_004,Customer,"My name is Anastasia Hoffman and I need to check my account balance, please.",['InformIntent'],CheckAccountBalance,banking
+1418,banking_0945,banking_0945_054,Customer,"Well, I wanna setup the dispute but I also want to setup a dispute with my son.",['InformIntent'],DisputeCharge,banking
+1419,banking_0946,banking_0946_001,Customer,"yes, I need to dispute a transaction.",['InformIntent'],DisputeCharge,banking
+1420,banking_0947,banking_0947_003,Customer,I'd like to open up a new account I wanna I'm trying to separate some funds and a new checking account,['InformIntent'],OpenBankingAccount,banking
+1421,banking_0947,banking_0947_025,Customer,Could you please before we we do that could could you give me the balance of my current checking account.,['InformIntent'],CheckAccountBalance,banking
+1422,banking_0947,banking_0947_027,Customer,"OK, yeah I'd like to transfer five hundred dollars into the new checking account.",['InformIntent'],InternalFundsTransfer,banking
+1423,banking_0948,banking_0948_001,Customer,Hi. Yeah. I I unfortunately need to change my address.,['InformIntent'],UpdateStreetAddress,banking
+1424,banking_0949,banking_0949_001,Customer,Hi. This is Laura Winters and I'd like to open a banking account.,['InformIntent'],OpenBankingAccount,banking
+1425,banking_0949,banking_0949_003,Customer,yes. I can probably do that. Do you have any branches in the southeast part of town?,['InformIntent'],FindBranch,banking
+1426,banking_0950,banking_0950_001,Customer,"Yes, I was calling in. I wondered a couple things but first, I just wanna make a transfer from my savings account over to my my loan account.",['InformIntent'],InternalFundsTransfer,banking
+1427,banking_0950,banking_0950_019,Customer,"Yes. actually, I want to dispute some charges.",['InformIntent'],DisputeCharge,banking
+1428,banking_0951,banking_0951_001,Customer,Hi Christy. I'm on a business trip out of town and I was trying to find a branch near me.,['InformIntent'],FindBranch,banking
+1429,banking_0951,banking_0951_011,Customer,"I do, but need to make a cash deposit. Can I do that at at an ATM?",['InformIntent'],AskAboutCashDeposits,banking
+1430,banking_0952,banking_0952_005,Customer,Yeah but what are the opening hours there?,['InformIntent'],GetBranchHours,banking
+1431,banking_0952,banking_0952_020,Customer,OK. And then I have another question. I wanna have a traveler's card.,['InformIntent'],OpenCreditCard,banking
+1432,banking_0953,banking_0953_001,Customer,I want to make wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+1433,banking_0954,banking_0954_011,Customer,"No. I would just like to close the account, please.",['InformIntent'],CloseBankAccount,banking
+1434,banking_0954,banking_0954_027,Customer,"Yes. I believe that it has been hacked. I keep getting random withdrawals. I would like to take the money from that account and put it in a different account, please.",['InformIntent'],InternalFundsTransfer,banking
+1435,banking_0954,banking_0954_038,Customer,"Yes. Yes, there is one more thing I would like you to do for me I would like to know how much money is, you transferred from my savings?",['InformIntent'],CheckAccountBalance,banking
+1436,banking_0955,banking_0955_003,Customer,Yeah. I need to report my card. Lost or stolen.,['InformIntent'],ReportLostStolenCard,banking
+1437,banking_0955,banking_0955_007,Customer,"Sorry. I forgot to also ask you. Tiffany, right? Can you check my balance as well?",['InformIntent'],CheckAccountBalance,banking
+1438,banking_0956,banking_0956_003,Customer,"Yeah, I'd like to open up a bank account.",['InformIntent'],OpenBankingAccount,banking
+1439,banking_0956,banking_0956_019,Customer,"OK, where's your nearest branch so when I get my ID , I can come in?",['InformIntent'],FindBranch,banking
+1440,banking_0956,banking_0956_021,Customer,All right. I know where that is. How late are you guys open till?,['InformIntent'],GetBranchHours,banking
+1441,banking_0957,banking_0957_001,Customer,Hi Ashley I'm calling because I'd like to open an account.,['InformIntent'],OpenBankingAccount,banking
+1442,banking_0958,banking_0958_002,Customer,deposit it in my account. I was just wondering if you could help me find a actual branch that I could go into.,['InformIntent'],FindBranch,banking
+1443,banking_0958,banking_0958_032,Customer,well yeah. Can you go ahead and just tell me what my balance is on my checking account?,['InformIntent'],CheckAccountBalance,banking
+1444,banking_0959,banking_0959_001,Customer,"Hi. Yes, ma'am. I'm calling because I'd like to open an account.",['InformIntent'],OpenBankingAccount,banking
+1445,banking_0960,banking_0960_001,Customer,Good day sir. My name is Richard Branson. I'm a customer of Intellibank. I will like to do a few transactions and also close my account. Can you help me with that?,['InformIntent'],CloseBankAccount,banking
+1446,banking_0960,banking_0960_021,Customer,I will like to close my account and transfer the remaining funds to a Wells Fargo account.,['InformIntent'],ExternalWireTransfer,banking
+1447,banking_0961,banking_0961_001,Customer,I got this notice in the mail regarding a rate increase.,[],ReportNotice,banking
+1448,banking_0961,banking_0961_038,Customer,Yes. I need to make an an internal transfer today between accounts.,['InformIntent'],InternalFundsTransfer,banking
+1449,banking_0962,banking_0962_001,Customer,"So I received a letter in the mail from Intellibank and it was thanking me for opening a business account. But I didn't open a business account, so I don't really know what's going on.",['InformIntent'],ReportNotice,banking
+1450,banking_0962,banking_0962_031,Customer,Yeah. That is not mine. How do I dispute that? What do I do? I mean that's not my transaction.,['InformIntent'],DisputeCharge,banking
+1451,banking_0963,banking_0963_001,Customer,"Yes, I would like to open an account today.",['InformIntent'],OpenBankingAccount,banking
+1452,banking_0964,banking_0964_001,Customer,Yes hey Jerry my name is Evelyn Richards. I'm out of town and I need to get some quick cash.,['InformIntent'],FindATM,banking
+1453,banking_0964,banking_0964_029,Customer,OK OK. And by the way what's can you also tell me my checking account balance?,['InformIntent'],CheckAccountBalance,banking
+1454,banking_0965,banking_0965_001,Customer,Yeah. I need to order another debit card.,['InformIntent'],RequestNewCard,banking
+1455,banking_0965,banking_0965_007,Customer,So I think I might have lost it or like left it in the ATM somewhere. I'm not really sure but I just can't find it.,[],ReportLostStolenCard,banking
+1456,banking_0966,banking_0966_013,Customer,So I'm not sure. Can you. Can you tell me where I can find one of those?,['InformIntent'],FindATM,banking
+1457,banking_0966,banking_0966_030,Customer,Yeah that'd be fine. Does it. Does it charge or anything to make an ATM withdrawal?,['InformIntent'],AskAboutATMFees,banking
+1458,banking_0967,banking_0967_001,Customer,"hey Michael, I'm calling I can't find my credit card.",['InformIntent'],ReportLostStolenCard,banking
+1459,banking_0968,banking_0968_003,Customer,"OK well like I said, I'm a carpenter. And so I've got I've got my personal account and then I got my business account and usually I make my business expenses all out of the business account. My personal expenses I keep separate for tax purposes and and what have you, but I'm involved in this real big job that I haven't got paid on yet. But I'm gonna be paid on it real soon. And so I guess what I am trying to say is I need to kind of loan myself or loan the business some money temporarily cuz I got I got payroll coming up and I got some real good workers for me. I don't know if you ever worked, you know this type of construction but they work hard and they need to get paid on time and so, so what I'm gonna do since the business account is running short, is I wanna loan myself some money, or am loan the business some money. And so, that's that's why I'm saying this I try need to try to get twenty-five hundred dollars out of my personal account and into my business account is basically what I I'm kind of a personal loan is what I'm saying, or a business loan from from my personal account.",['InformIntent'],InternalFundsTransfer,banking
+1460,banking_0969,banking_0969_001,Customer,my debit card was stolen and I'm not sure what I need to do.,['InformIntent'],ReportLostStolenCard,banking
+1461,banking_0969,banking_0969_040,Customer,OK and will I get my money back from that transaction for the airline ticket?,['InformIntent'],DisputeCharge,banking
+1462,banking_0970,banking_0970_036,Customer,"yes. I also need to replace a debit card that I lost, but it's for another account.",['InformIntent'],RequestNewCard,banking
+1463,banking_0971,banking_0971_037,Customer,"yeah, yeah, actually, while I've got you on the phone. Could I go ahead and check the balance of my my, my, my, not my savings account, the other one, my debit account?",['InformIntent'],CheckAccountBalance,banking
+1464,banking_0972,banking_0972_001,Customer,I need to close my account.,['InformIntent'],CloseBankAccount,banking
+1465,banking_0972,banking_0972_052,Customer,Can we transfer it please?,['InformIntent'],ExternalWireTransfer,banking
+1466,banking_0973,banking_0973_013,Customer,"Also I need to check my balance of my checking account, please?",['InformIntent'],CheckAccountBalance,banking
+1467,banking_0973,banking_0973_032,Customer,Can you give me the hours of the branch?,['InformIntent'],GetBranchHours,banking
+1468,banking_0974,banking_0974_001,Customer,"yeah, I'm trying to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1469,banking_0975,banking_0975_001,Customer,Hi. I'm calling to transfer money to my mortgage company.,['InformIntent'],ExternalWireTransfer,banking
+1470,banking_0975,banking_0975_029,Customer,"Oh wow, oh my God. I really wanted to to deposit a check online through my phone I live out in the desert area so it's like hard for me to get to the bank. The closest bank is like literally far out. but anyway, I'm gonna give you my ZIP code. Hopefully you find something. the ZIP code is one zero sixteen one nine zero sixteen, sorry about that.",['InformIntent'],FindBranch,banking
+1471,banking_0976,banking_0976_007,Customer,"Thank you, thank you. I need to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
+1472,banking_0976,banking_0976_025,Customer,OK. Are there any fees associated with this transfer?,['InformIntent'],AskAboutTransferFees,banking
+1473,banking_0976,banking_0976_060,Customer,OK. That sounds good. One last thing I need to do before I get off the phone with you is I need to change my my street address.,['InformIntent'],UpdateStreetAddress,banking
+1474,banking_0977,banking_0977_001,Customer,yes yes I'm calling today because I want to dispute a transaction please.,['InformIntent'],DisputeCharge,banking
+1475,banking_0978,banking_0978_001,Customer,yes ma'am. I have an account with you guys and I just received notice from my brother-in-law that he needs some help financially and he needs some money deposited in his into his account within two business days. What's the best way to go about this?,['InformIntent'],ExternalWireTransfer,banking
+1476,banking_0979,banking_0979_003,Customer,Yeah I would to open account?,[],OpenBankingAccount,banking
+1477,banking_0979,banking_0979_025,Customer,OK where's the local branch nearest me?,['InformIntent'],FindBranch,banking
+1478,banking_0979,banking_0979_031,Customer,Oh OK yeah. I'll head in there. What are your hours?,['InformIntent'],GetBranchHours,banking
+1479,banking_0981,banking_0981_001,Customer,hi. I need to send some money to my mother.,['InformIntent'],ExternalWireTransfer,banking
+1480,banking_0982,banking_0982_007,Customer,does the first one have an ATM?,['InformIntent'],GetBranchInfo,banking
+1481,banking_0982,banking_0982_011,Customer,OK but the ATMs available twenty-four hours sir?,['InformIntent'],GetBranchHours,banking
+1482,banking_0983,banking_0983_005,Customer,"I have been trying to get my bank to cancel my membership for the longest time and every time that they say that they are going to close it, they never do, and I am charged again. And the money is never reimbursed. And I've been dealing with this problem for a really long time. so I have no idea how to go about getting this handled.",['InformIntent'],DisputeCharge,banking
+1483,banking_0983,banking_0983_039,Customer,am I going to be able to file a dispute for the charges charges that the gym has put on my account after I asked for them to cancel my membership?,['InformIntent'],DisputeCharge,banking
+1484,banking_0984,banking_0984_001,Customer,This is Laura Winters and I would like to open an account for my grandson.,['InformIntent'],OpenBankingAccount,banking
+1485,banking_0985,banking_0985_007,Customer,I need help finding an ATM near me.,['InformIntent'],FindATM,banking
+1486,banking_0985,banking_0985_018,Customer,Can you give me a checking. My checking account balance also?,['InformIntent'],CheckAccountBalance,banking
+1487,banking_0987,banking_0987_003,Customer,"Rose I need your help please. I am trying to find a a bank near me. A branch nearest me, and I am trying to pull up the street location. I'm so sorry I'm on vacation and I don't exactly know the street address where I am.",['InformIntent'],FindBranch,banking
+1488,banking_0987,banking_0987_026,Customer,"no that's OK I think I'll put those two in my Google Maps. And see which one is closer, and head that way. I also was wondering if you could help me I was looking to transfer some money from my account to my friends account.",['InformIntent'],ExternalWireTransfer,banking
+1489,banking_0988,banking_0988_003,Customer,I need to check my my account balance.,['InformIntent'],CheckAccountBalance,banking
+1490,banking_0988,banking_0988_027,Customer,"no, but I do need to transfer some money out of my savings into my checking. I had a little unexpected expense.",['InformIntent'],InternalFundsTransfer,banking
+1491,banking_0989,banking_0989_044,Customer,"Yes, yes as a matter of fact, you know I have been looking at thinking of maybe opening up a new account, another savings account, for my grandchildren.",['InformIntent'],OpenBankingAccount,banking
+1492,banking_0990,banking_0990_001,Customer,"Yeah, hello there. I would like to see if I could do an internal transfer with you today.",['InformIntent'],InternalFundsTransfer,banking
+1493,banking_0990,banking_0990_022,Customer,Oh wonderful wonderful wonderful. How long will that take to post? Will I have to wait or day or will I have to wait twenty-four hours? How does that work? I'm kinda confused on that. It's my first time doing an internal transfer over the phone.,['InformIntent'],AskAboutTransferTime,banking
+1494,banking_0993,banking_0993_015,Customer,Yeah. It's I'm disputing a charge on my savings account.,['InformIntent'],DisputeCharge,banking
+1495,banking_0994,banking_0994_001,Customer,Yes I need to check and see if I have enough funds in my account to cover a payment.,['InformIntent'],CheckAccountBalance,banking
+1496,banking_0994,banking_0994_019,Customer,OK yeah I don't have enough money. how much is in my savings account please?,['InformIntent'],CheckAccountBalance,banking
+1497,banking_0994,banking_0994_027,Customer,Oh my goodness. I didn't know you were open that late. OK yes I'd like a late branch.,[],FindBranch,banking
+1498,banking_0994,banking_0994_045,Customer,"OK, all right. Can you do me one more favor real quick? Could you possibly provide me with a phone number for them so that I could contact them just to ask a couple questions before I headed in?",['InformIntent'],GetBranchInfo,banking
+1499,banking_0996,banking_0996_005,Customer,"Yeah, I don't know. We got disconnected or something. Hey, you got an answer to that thing I asked you earlier about where the ATM was located?",['InformIntent'],FindATM,banking
+1500,banking_0997,banking_0997_001,Customer,I hope it's not too late but my account was frozen at Wells Wells Fargo and so I guess I need a new bank.,['InformIntent'],OpenBankingAccount,banking
+1501,banking_0998,banking_0998_001,Customer,Hi Robert. My name is Jessica Brown. I would like to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
+1502,banking_0998,banking_0998_018,Customer,"Yeah, you can can you tell me which is the balance of my savings account?",['InformIntent'],CheckAccountBalance,banking
+1503,finance_0003,finance_0003_007,Customer,"Oh shoot, that would be even better than just calling it in. How bout we do that instead of what I was gonna do which was I was just gonna have you send over the usual payment but if you can just do an automatic payment that would be even better.",['InformIntent'],SetAutoPayment,finance
+1504,finance_0005,finance_0005_001,Customer,Hi well first off I'd like to check my available balance that I have on my on my cards.,['InformIntent'],CheckAccountBalance,finance
+1505,finance_0005,finance_0005_031,Customer,What type of forms do I need in order to possibly apply for that?,['InformIntent'],GetLoanInfo,finance
+1506,finance_0006,finance_0006_001,Customer,Hi I was you know driving my car in traffic down Wilshire as I usually do and I just had this like random thought like oh when was the last time I paid off my car loan. yeah so I I guess I heard like you know friends of friends who use this bank told me that you guys just rolled out a new feature that's like I think they said it was like automatic payments for the car loan.,[],SetAutoPayment,finance
+1507,finance_0006,finance_0006_017,Customer,Is there any way to change my PIN?,['InformIntent'],ChangePin,finance
+1508,finance_0007,finance_0007_003,Customer,"Well, honestly Linda, I am pretty upset and this has kinda been building up over the last few God, probably about the last year but I've been extremely patient I have a wealth management account with you, for my company and when I opened this, the way or the way everything was explained to me I should I believe I should have had a much higher return than what than what I have had. So, I've decided to go a different direction and use a different investment firm to see if they can actually do their job like I thought you guys would and obviously haven't.",[],CloseAccount,finance
+1509,finance_0008,finance_0008_001,Customer,Hey Roger I am calling to get a quick liquidity ratio.,['InformIntent'],AskLiquidityRatio,finance
+1510,finance_0009,finance_0009_007,Customer,So all right. So I I wanted to get a little information. I'm not sure how to go about this. I I was figuring that you'd probably well you or or the bank would be able to help me to figure out looking to figure out the debt to income ratio for this quarter actually.,[],GetDebtIncomeRatio,finance
+1511,finance_0010,finance_0010_004,Customer,"Right, so I'm wanting to expand the, the properties that my company holds so that we could do more business in different areas. I was wondering if you could help me with the process either getting qualified or the entire application process. Whatever it is that you do.",['InformIntent'],ApplyLoan,finance
+1512,finance_0011,finance_0011_001,Customer,Yes so I'm trying to find out where the consumer price index is.,['InformIntent'],AskConsumerPriceIndex,finance
+1513,finance_0012,finance_0012_001,Customer,"Yes, I have a Business Platinum credit card account, and I would like to add get a new card.",['InformIntent'],RequestNewCard,finance
+1514,finance_0012,finance_0012_007,Customer,"One zero six two and instead of getting a new card, well I need a new card, but I need to add a new user to that card account also.",['InformIntent'],AddUserToAccount,finance
+1515,finance_0012,finance_0012_039,Customer,"Can you, can you tell me the interest rate on that card?",['InformIntent'],GetCreditCardInfo,finance
+1516,finance_0013,finance_0013_001,Customer,I'd like to change my PIN number.,['InformIntent'],ChangePin,finance
+1517,finance_0016,finance_0016_027,Customer,All right well what's the balance on that one then? The the checking account.,['InformIntent'],CheckAccountBalance,finance
+1518,finance_0016,finance_0016_035,Customer,"Yeah well right now I feel like it'd be a good idea that we transfer one one hundred and seventeen thousand to the savings account, because the way it look on the business side, and what the flow everything's going I'm still in good shape. Even with that balance left in checking.",['InformIntent'],MakeTransfer,finance
+1519,finance_0017,finance_0017_021,Customer,"Yes I appreciate that and I'd like to find out, what is the balance in that in that complete account?",['InformIntent'],CheckAccountBalance,finance
+1520,finance_0018,finance_0018_003,Customer,I'm doing good I'm doing good. so I am a I'm I'm a new business owner. It's just over a year now. knock on wood things are going pretty good. And I wanted to know if Intellibank has you know either yourself or somebody I can talk to about like like investments. I I wanted to you know start taking my money and put it in multiple different things. Because you know you're supposed to have multiple streams of income. And I don't wanna just depend on my business to be working for me. I want my money to work for me in in ways possibly as well.,['InformIntent'],ScheduleAppointment,finance
+1521,finance_0019,finance_0019_003,Customer,I'd like check my balance.,['InformIntent'],CheckAccountBalance,finance
+1522,finance_0019,finance_0019_023,Customer,no I don't I'm not interested in opening the card right now I just wanna know more information about it. could you send me that information in an email?,['InformIntent'],RequestEmail,finance
+1523,finance_0021,finance_0021_001,Customer,"Renee, we are looking to expand our, our space here. And I was wanting to look into a an S P A seven A loan.",['InformIntent'],ApplyLoan,finance
+1524,finance_0022,finance_0022_001,Customer,Yes I'm wanting to buy a property so I need to see about a loan.,['InformIntent'],ApplyLoan,finance
+1525,finance_0024,finance_0024_001,Customer,"Hello. My name is Charlene. And I've been making a couple of transfers, but I find it's really hard because I keep forgetting my PIN from time to time and I don't know how I can resolve that issue.",['InformIntent'],ChangePin,finance
+1526,finance_0025,finance_0025_015,Customer,I guess it. What's in the business account? If we could check that?,['InformIntent'],CheckAccountBalance,finance
+1527,finance_0026,finance_0026_001,Customer,"Hi, I'm hoping you can help me with this because I called earlier and I think when I got my account balance earlier it was wrong I just wanted to call back and make absolute sure that you guys have the right balance.",['InformIntent'],CheckAccountBalance,finance
+1528,finance_0026,finance_0026_036,Customer,Alright. and the last person that I talked to said that I could also get this information online. is that true?,[],OnlineBankingInfo,finance
+1529,finance_0028,finance_0028_003,Customer,Great! I would like to schedule an appointment with a tax specialist. I'm being audited.,['InformIntent'],ScheduleAppointment,finance
+1530,finance_0031,finance_0031_024,Customer,so I will need to know the options as a small business owner what my options are for a corporate credit card.,['InformIntent'],GetCreditCardInfo,finance
+1531,finance_0031,finance_0031_035,Customer,"Well, ideally I I think I would like to apply for all of the credit cards.",['InformIntent'],ApplyCreditCard,finance
+1532,finance_0032,finance_0032_001,Customer,"Hi daisy, my business just relocated we have we're downsizing right now. So we had to move to an office space that was more affordable more economical you know? so I'd like to change a piece of personal information on my account.",['InformIntent'],UpdateStreetAddress,finance
+1533,finance_0032,finance_0032_035,Customer,"OK, and can I update personal information on your guy's online website?",['InformIntent'],OnlineBankingInfo,finance
+1534,finance_0035,finance_0035_005,Customer,I'm looking to do a a new checking account.,['InformIntent'],OpenAccount,finance
+1535,finance_0037,finance_0037_001,Customer,"yes. So, my accountant is asking me for a debt income ratio, is that something that you can help me with?",['InformIntent'],GetDebtIncomeRatio,finance
+1536,finance_0039,finance_0039_001,Customer,Yeah. I have a loan with you guys. And the main reason I'm calling is because I wanted to check on the balance. I I know what it says on the system online but I've been making payments this whole time and it just doesn't compute to me. So I thought I'd give you guys a call. See what you've got on your end.,['InformIntent'],CheckLoanBalance,finance
+1537,finance_0040,finance_0040_014,Customer,Well I was thinking about getting a loan.,['InformIntent'],ApplyLoan,finance
+1538,finance_0040,finance_0040_016,Customer,What were all of my options?,['InformIntent'],GetLoanInfo,finance
+1539,finance_0040,finance_0040_022,Customer,Could I use my car as collateral?,['InformIntent'],GetLoanInfo,finance
+1540,finance_0042,finance_0042_015,Customer,"that's sweet. I live in a pretty industrialized area region myself, so. So I don't really know much about Fall, change of leaves, anything like that, but I do know I need some information about my debt to income ratio, which is why I'm calling tonight.",['InformIntent'],GetDebtIncomeRatio,finance
+1541,finance_0043,finance_0043_001,Customer,"Hey, what's going on man? How you doing? My name is Alex Felix and I'm calling in regards to paying off my credit card, my business credit card, and yeah man. I called earlier tried to get it done. Nobody responded back so you know thanks for picking up and everything being in business sometimes can be just a headache, you know what I'm saying? So try to be right and you know you know. Get all the expenses and do everything for everyone, but man, just I'm out here man. I'm like oh no, I gotta pay my stuff off. Gotta make sure I'm good before I help everybody else all the time. So, yeah",['InformIntent'],MakeCreditCardPayment,finance
+1542,finance_0043,finance_0043_035,Customer,Yeah. Yeah. Autopay that would be cool.,[],SetAutoPayment,finance
+1543,finance_0044,finance_0044_002,Customer,"I like one I gotta I need to get a a loan. Wanna do like the S SPA loan. S five oh four, I believe. SBA five oh four loan.",['InformIntent'],ApplyLoan,finance
+1544,finance_0044,finance_0044_066,Customer,"Yeah, I wanna. I wanna get a a custom. I wanna get like a a cashback credit card. You guys have like a Signature Advantage Cashback Card I think, right?",['InformIntent'],ApplyCreditCard,finance
+1545,finance_0047,finance_0047_001,Customer,Intellibank Dolly I am wanting to do some configuration with my company's debt to income ratio because there was a loan product I was reading about and we'll get to that but I wanted to see what my company's cash flow situation,['InformIntent'],GetDebtIncomeRatio,finance
+1546,finance_0047,finance_0047_026,Customer,Well you know yeah I was thinking about the SBA five oh four loan and now that you mention that it might be good to get a rate locked in,[],ApplyLoan,finance
+1547,finance_0048,finance_0048_007,Customer,"So we are purchasing a second location so what I've been doing is I've been doing some research and it's kind of come down between the SBA seven A and the SBA five oh four loan options. but if you could tell me about them like I'm thinking maybe the SBA seven A loan might be one to one to go with but if you could maybe explain it to me, that's kind of where I'm at now.",['InformIntent'],GetLoanInfo,finance
+1548,finance_0048,finance_0048_017,Customer,OK then. Let's scratch the seven A. Let's move forward with the SBA five oh four then OK?,[],ApplyLoan,finance
+1549,finance_0049,finance_0049_005,Customer,Yes and and I also wanna speak to someone about that and also the yellow card.,['InformIntent'],ScheduleAppointment,finance
+1550,finance_0052,finance_0052_011,Customer,Yeah I wanna know given the amount that I have and I'm trying to to to increase the sales and the reach of my business. So I need to I don't have the available money in my account to to make any adjustments or or repairs to to my store at the moment and I was hoping that Intellibank would be able to find a way to to assist my business.,['InformIntent'],ApplyLoan,finance
+1551,finance_0052,finance_0052_015,Customer,OK. OK. Can you tell me about that?,['InformIntent'],GetLoanInfo,finance
+1552,finance_0052,finance_0052_019,Customer,Yeah. Yeah I think I think that would be an appropriate course of action. Let's go ahead with. You said that was a secured loan?,[],ApplyLoan,finance
+1553,finance_0053,finance_0053_001,Customer,hi. I I'd like to apply for a loan. A business loan.,['InformIntent'],ApplyLoan,finance
+1554,finance_0056,finance_0056_011,Customer,Yes I wanted to do an eternal transfer.,['InformIntent'],MakeTransfer,finance
+1555,finance_0056,finance_0056_038,Customer,And I also wanted to apply for a term loan. A business.,['InformIntent'],ApplyLoan,finance
+1556,finance_0058,finance_0058_001,Customer,"Ooh, I like that. Outstanding customer service! OK. OK, thank you Suzanne. My name's Jason and I'm calling cuz I need to close one of my accounts. I don't know how outstanding you can do that, but.",['InformIntent'],CloseAccount,finance
+1557,finance_0058,finance_0058_007,Customer,"I will not be. I will be transferring it to a, an account that is not with you. My personal account.",[],MakeTransfer,finance
+1558,finance_0063,finance_0063_010,Customer,Yeah I know it's a it's a big getaway so I was just hoping to look at certain exchange rates.,['InformIntent'],GetExchangeRate,finance
+1559,finance_0067,finance_0067_003,Customer,"Well I tell you what Elma. I'm sorry Alma. Let's go ahead and just check the balances. And if the balances are looking good then there's really I guess no need to look through the transactions. But if they're not, then yeah we probably do need to go ahead and look through the transactions.",['InformIntent'],CheckAccountBalance,finance
+1560,finance_0067,finance_0067_018,Customer,Oh wow. OK forty-eight thousand three ninety-two eleven. That's exactly what she has on here. I tell you what let's go ahead and check our smart savings if that's OK. And I guess maybe she's just keeping the books in a way that I am not completely familiar with. But you you know if those balances look good I guess I will just let her do her thing. I might actually call back and double check in a couple weeks but you know. You know.,[],CheckAccountBalance,finance
+1561,finance_0069,finance_0069_006,Customer,"Oh OK. Yeah, I'd like to request a new credit card.",['InformIntent'],RequestNewCard,finance
+1562,finance_0070,finance_0070_006,Customer,OK. well yeah. I just started an investment account the other day. And so I guess I guess I guess that's who I would need to talk to?,[],ScheduleAppointment,finance
+1563,finance_0072,finance_0072_005,Customer,Oh. The reason I'm calling I need a borrow some money and I was wondering if I can make an application for a loan.,['InformIntent'],ApplyLoan,finance
+1564,finance_0073,finance_0073_001,Customer,Hi I need to schedule a payment on my credit card for my business account. How are you today?,['InformIntent'],MakeCreditCardPayment,finance
+1565,finance_0073,finance_0073_042,Customer,OK. Is there a way to make payments online?,['InformIntent'],OnlineBankingInfo,finance
+1566,finance_0074,finance_0074_011,Customer,I'd like to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
+1567,finance_0075,finance_0075_001,Customer,"Yes, I called earlier about my checking account balance. but I'm calling back because I was I wanting to get information about the five hundred loans. I didn't have time at that time to do it.",['InformIntent'],GetLoanInfo,finance
+1568,finance_0075,finance_0075_009,Customer,"OK, that'd be fine. And, I also wanna know what the branch hours are.",['InformIntent'],GetBranchHours,finance
+1569,finance_0079,finance_0079_001,Customer,Yeah what's the hours of of your branch?,['InformIntent'],GetBranchHours,finance
+1570,finance_0081,finance_0081_001,Customer,"Hello. How are you today ma'am? I'm great. is there anything I can help you with today? Yeah, I need to get a update. I need a to get a balance on my credit card on my business account.",['InformIntent'],CheckAccountBalance,finance
+1571,finance_0084,finance_0084_003,Customer,Well I had a I've been trying to use the mobile app. I and I I just can't seem to get it to work. I gotta pay for some buns and I I have to I have to get this order in to the vendor and I just can't seem to get the app to work.,['InformIntent'],MakeTransfer,finance
+1572,finance_0084,finance_0084_020,Customer,how much is in my account?,['InformIntent'],CheckAccountBalance,finance
+1573,finance_0085,finance_0085_004,Customer,I curious what would be the best way for me to figure out exactly how much money I have right now?,['InformIntent'],CheckAccountBalance,finance
+1574,finance_0085,finance_0085_025,Customer,let's check out the savings account now.,['InformIntent'],CheckAccountBalance,finance
+1575,finance_0085,finance_0085_039,Customer,I can do online in the future? If I go right online. Is my account balances there? cuz I hate bothering you guys. I feel like it's a bother every time I ring you up and ask.,['InformIntent'],OnlineBankingInfo,finance
+1576,finance_0087,finance_0087_001,Customer,"Hi Daisy, I'd like to add another user to my checking account.",['InformIntent'],AddUserToAccount,finance
+1577,finance_0087,finance_0087_046,Customer,"Yeah, could I maybe apply for a term loan with you guys over the phone?",['InformIntent'],ApplyLoan,finance
+1578,finance_0088,finance_0088_001,Customer,"yes, I've got an intel secured loan and I am not sure when the payment is gonna be due.",['InformIntent'],GetPaymentDueDate,finance
+1579,finance_0089,finance_0089_001,Customer,"Yes Jerry. I want to apply for a SBA seven A loan. I was gonna come by the branch, but I just didn't have time so I just decided to go ahead and call. Can you help me?",['InformIntent'],ApplyLoan,finance
+1580,finance_0089,finance_0089_005,Customer,Jones Bed and Bath. And I also would like to know your branch hours please.,['InformIntent'],GetBranchHours,finance
+1581,finance_0090,finance_0090_003,Customer,it's OK. Didn't get up that long ago to be honest. yeah. I was calling. I need some I need some stock info.,['InformIntent'],GetStockQuote,finance
+1582,finance_0091,finance_0091_001,Customer,"Yes, I wanna apply for a secured loan.",['InformIntent'],ApplyLoan,finance
+1583,finance_0092,finance_0092_001,Customer,Hello. I need to find out what my net income was from January to June of this year.,['InformIntent'],NetIncome,finance
+1584,finance_0093,finance_0093_001,Customer,Hello my name is Charlene and I'm a business owner so that means I get a lot of requests and make a and make a lot of transfers and at the of the month I get to get my statements delivered to me through mail which I see is getting quite tiresome because it's too much for me so I'm wondering how can I maybe receive the statements online?,[],ChangeStatementDelivery,finance
+1585,finance_0094,finance_0094_001,Customer,hello. My name is Charlene and I'm having an issue with my email address because I have a new one but most of my mail keeps going to the old email address and I wondering if you could help me with that.,['InformIntent'],UpdateEmail,finance
+1586,finance_0094,finance_0094_027,Customer,That's all. Thank you. And I was also wondering about the Is it the Business Play or Business Plan Card? Eh? I'm not really sure.,['InformIntent'],GetCreditCardInfo,finance
+1587,finance_0098,finance_0098_006,Customer,"anyway, what I'd like to do is, number one I'd like to change my delivery method for statements.",['InformIntent'],ChangeStatementDelivery,finance
+1588,finance_0098,finance_0098_008,Customer,"And the other thing is you know I wanna apply for a secured loan I said I I I I I saw something in the In my. In my mail that came through the mail that had to do with, you know, what rates you guys offer and I just wanted to.",['InformIntent'],ApplyLoan,finance
+1589,finance_0099,finance_0099_041,Customer,I guess well tell me about Tell me about where my online banking's if. Do you guys have those ITMs?,['InformIntent'],OnlineBankingInfo,finance
+1590,finance_0100,finance_0100_001,Customer,"Yes I called the other day and spoke to Sarah but I had to take another call and I wasn't able to you know finish talking with her, but I'm calling back because I need to update my email.",['InformIntent'],UpdateEmail,finance
+1591,finance_0101,finance_0101_001,Customer,Hi I need to close my checking and my savings account please.,['InformIntent'],CloseAccount,finance
+1592,finance_0101,finance_0101_044,Customer,"Yeah I just have a question about online banking, if I don't have anymore well I do have one, can I still access my account online banking even though my my checking and my savings are closed?",['InformIntent'],OnlineBankingInfo,finance
+1593,finance_0104,finance_0104_001,Customer,"Hi, I called the other day to get information some information about real estate loan and I'd like to purse that, if I may please.",['InformIntent'],ApplyLoan,finance
+1594,finance_0106,finance_0106_001,Customer,Hi my name is Sylvester. and reason for my call is because I'm looking potentially to get a real estate loan.,['InformIntent'],ApplyLoan,finance
+1595,finance_0106,finance_0106_026,Customer,yeah so I'm looking to get a real estate loan. and I think my net income is enough for me to qualify? I just wanted to run it by you know? Someone someone in your office to see if if if that's the case.,['InformIntent'],NetIncome,finance
+1596,finance_0106,finance_0106_030,Customer,OK yeah that that sounds about right. That sounds about right. all right so I I'm taking out loans in the past with other banks. I've been with you I've been with y'all for maybe a year now and this'll be the first loan that I'll be taking out with Intellibank if I wanna do this I can do it on online?,['InformIntent'],OnlineBankingInfo,finance
+1597,finance_0107,finance_0107_001,Customer,Yeah I need to see if I can stop statements from coming. I'm I won't I'm getting a lot of paper. So I want to do go paperless.,['InformIntent'],ChangeStatementDelivery,finance
+1598,finance_0108,finance_0108_001,Customer,"Yes Jerry, I was gonna come by the bank but I got, you know real busy so I just decided to call. I would like to know what the Consumer Price Index is.",['InformIntent'],AskConsumerPriceIndex,finance
+1599,finance_0108,finance_0108_022,Customer,"It's one zero one seven, and by the way, I also would like to know the branch hours.",['InformIntent'],GetBranchHours,finance
+1600,finance_0110,finance_0110_001,Customer,"Hello, I'll like to change my pin number on my account.",['InformIntent'],ChangePin,finance
+1601,finance_0110,finance_0110_022,Customer,a little bit I was going to ask you about the the loans you had available maybe.,[],GetLoanInfo,finance
+1602,finance_0113,finance_0113_018,Customer,"Yes. Well I am calling today, Rose, because I have an employee that I need to have access to my Intel bank account.",['InformIntent'],AddUserToAccount,finance
+1603,finance_0113,finance_0113_047,Customer,"Sure, the license state is Pennsylvania, and the number is K three eight four seven two five two nine three. And I mean to ask you, will adding him to account, will he then also be able to use the online the mobile app as well?",['InformIntent'],OnlineBankingInfo,finance
+1604,finance_0114,finance_0114_001,Customer,"Hi Simone, my name is Brad, and I was told that I could open a new account today with a lower interest rate. Is that true, something you could help me with?",['InformIntent'],OpenAccount,finance
+1605,finance_0114,finance_0114_069,Customer,"Well, I was just about to ask you that. is this something that I can do on, like can I check my balance online?",['InformIntent'],OnlineBankingInfo,finance
+1606,finance_0114,finance_0114_072,Customer,"Oh, you said so I can also. I can check my balance online and I can also apply for this new account online as well?",[],OnlineBankingInfo,finance
+1607,finance_0115,finance_0115_039,Customer,"OK, sounds good. can you tell me what types of Intel Bank loans that you offer?",['InformIntent'],GetLoanInfo,finance
+1608,finance_0116,finance_0116_005,Customer,I need to apply for a real estate loan. SBA five oh four please.,['InformIntent'],ApplyLoan,finance
+1609,finance_0116,finance_0116_054,Customer,Need to check the credit card balance that's due on my corporate credit card please.,['InformIntent'],CheckAccountBalance,finance
+1610,finance_0118,finance_0118_001,Customer,Excuse me. Sorry. Choking. Hi. Thank you. I'd like to apply for a term loan on my business account.,['InformIntent'],ApplyLoan,finance
+1611,finance_0118,finance_0118_014,Customer,Yeah. Can you help me apply for the term loan and also can you give me information about the rates. Also what are the. What are the. What's the limited term. What's the time frame? And then. And what's the interest rate?,['InformIntent'],GetLoanInfo,finance
+1612,finance_0119,finance_0119_003,Customer,Thank you. looking for some information regarding my debt to income ratio today.,['InformIntent'],GetDebtIncomeRatio,finance
+1613,finance_0123,finance_0123_016,Customer,Well it's it's it's it's funny that you brought up loans because I'm actually calling to see if I could apply for a loan. I I have a small business. I would like to add some I would like to expand on on the company that I am building. So a loan would be very helpful in helping me with with that expansion.,['InformIntent'],ApplyLoan,finance
+1614,finance_0124,finance_0124_001,Customer,"Yeah. Hey, Michael. this is Dan Chen calling and I've been banking with y'all for my small business for about ten years now. and yeah, I was wondering if I could look into going for a five oh four loan. I think it's called Small Business Administration five oh four loan.",['InformIntent'],ApplyLoan,finance
+1615,finance_0125,finance_0125_005,Customer,Loan I wanted to make a payment on.,[],PayLoan,finance
+1616,finance_0126,finance_0126_077,Customer,"I. was sooner. you know. I I can't believe that things have to end like this. After being you know, I hate I hate going through change and I gave you many years of business and I just I. I. I'm just disgusted and feel very just unwelcome at. At the bank and it's not just your doing or your fault but it's. It's your. Your company's. That you represent and I'm just and that's it. I. I. I. I'm done. the worst part is I. I. I need to turn around and ask you a a question and maybe you can give me an answer but I. I need to know a debt to ratio income for this quarter.",['InformIntent'],GetDebtIncomeRatio,finance
+1617,finance_0130,finance_0130_007,Customer,I'm OK. so I need to know the consumer price index for my last quarter's percentage of food bought.,['InformIntent'],AskConsumerPriceIndex,finance
+1618,finance_0130,finance_0130_019,Customer,And then the second part of my call reason for my call today is that I need to update my street address.,['InformIntent'],UpdateStreetAddress,finance
+1619,finance_0132,finance_0132_001,Customer,Yes I need to change my PIN number.,['InformIntent'],ChangePin,finance
+1620,finance_0133,finance_0133_001,Customer,"Hey Dave, this is Michael and looking to do bit of a transfer from one of my accounts to another one of my accounts. both at your bank. Not not some new thing out of house. is that something I can do over the phone with you?",['InformIntent'],MakeTransfer,finance
+1621,finance_0133,finance_0133_024,Customer,How much do I have in the savings?,['InformIntent'],CheckAccountBalance,finance
+1622,finance_0134,finance_0134_001,Customer,"Jean, I saw a billboard that was stating that SVA loans that you guys are starting to offer SVA seven A loans. And wanted to get some information on that. See if I can apply for one.",['InformIntent'],GetLoanInfo,finance
+1623,finance_0134,finance_0134_011,Customer,"Yes, I'd like to apply right now.",['InformIntent'],ApplyLoan,finance
+1624,finance_0138,finance_0138_003,Customer,"Yeah, that's OK. And I also wanna change my PIN.",['InformIntent'],ChangePin,finance
+1625,finance_0139,finance_0139_001,Customer,Hello Gerald. my name is Ratherford and I I need to take out a loan.,['InformIntent'],ApplyLoan,finance
+1626,finance_0140,finance_0140_007,Customer,Curious to get the Consumer Price Index of certain type of goods in the United States for the past two quarters.,['InformIntent'],AskConsumerPriceIndex,finance
+1627,finance_0141,finance_0141_001,Customer,"Layla, I'm attempting to buy a property for my company's expansion and I got something about the SBA five oh four And I wanted to see if if Intellibank's five oh four is competitive with the other products that I've seen out there.",['InformIntent'],GetLoanInfo,finance
+1628,finance_0141,finance_0141_070,Customer,Yes I I have a a kind of a addendum. We're going to be using some money from foreign countries and exchanging them to put money down on this. You wouldn't happen to have any information on the exchange rates the franc to the US dollar.,['InformIntent'],GetExchangeRate,finance
+1629,finance_0143,finance_0143_003,Customer,I want to apply for that. Is that Can I do that with you or do I need to go to the nearest Intellibank to get in?,['InformIntent'],ApplyLoan,finance
+1630,finance_0144,finance_0144_003,Customer,Well I need to cancel a check ASAP from my business account.,['InformIntent'],CancelCheck,finance
+1631,finance_0144,finance_0144_056,Customer,we have one at home but I wonder if you have the mobile app.,['InformIntent'],OnlineBankingInfo,finance
+1632,finance_0145,finance_0145_007,Customer,I'd like to find out the consumer price index of specific industry please.,['InformIntent'],AskConsumerPriceIndex,finance
+1633,finance_0145,finance_0145_028,Customer,Actually can I give you a different email? That's actually yeah I just changed my email address. give you Chelsea Smith at Yahoo dot com.,['InformIntent'],UpdateEmail,finance
+1634,finance_0146,finance_0146_001,Customer,yes. I I need some infor on a. Your Term Loan.,[],GetLoanInfo,finance
+1635,finance_0146,finance_0146_005,Customer,OK. I think I want to apply for a Term Loan then.,['InformIntent'],ApplyLoan,finance
+1636,finance_0147,finance_0147_041,Customer,we'll change the pin up to one two nine zero.,[],ChangePin,finance
+1637,finance_0147,finance_0147_045,Customer,"well I haven't been into the bank for a while can you give me adjacent to my home address, the nearest branch location?",['InformIntent'],FindBranch,finance
+1638,finance_0149,finance_0149_067,Customer,OK so I wanna find out what my debt income ratio is?,['InformIntent'],GetDebtIncomeRatio,finance
+1639,finance_0150,finance_0150_005,Customer,can I also do this online?,['InformIntent'],OnlineBankingInfo,finance
+1640,finance_0150,finance_0150_031,Customer,"yeah I guess let's go ahead and do it, let's do the wire transfer.",[],MakeTransfer,finance
+1641,finance_0155,finance_0155_003,Customer,Oh I'm doing pretty good you know a lot of things to do today so day's moving by pretty fast. I'm calling because I wrote out a check to a contractor a deposit and he hasn't come back to work so I need to cancel that check.,['InformIntent'],CancelCheck,finance
+1642,finance_0155,finance_0155_037,Customer,yes actually. I have to handle some business with my savings account. Could you tell me where the closest branch location is to my address?,['InformIntent'],FindBranch,finance
+1643,finance_0155,finance_0155_039,Customer,and could you tell me the hours for that location?,['InformIntent'],GetBranchHours,finance
+1644,finance_0157,finance_0157_006,Customer,Well just wanted to you know maybe possibly start a savings account.,['InformIntent'],OpenAccount,finance
+1645,finance_0157,finance_0157_040,Customer,Could you tell me a little bit about online banking?,['InformIntent'],OnlineBankingInfo,finance
+1646,finance_0159,finance_0159_003,Customer,Hi. So I'm calling because I need to cancel a check today.,['InformIntent'],CancelCheck,finance
+1647,finance_0159,finance_0159_050,Customer,I want to know how how much money is in this checking account?,['InformIntent'],CheckAccountBalance,finance
+1648,finance_0161,finance_0161_003,Customer,Yeah so my boyfriend and I we are debating on getting this silver card I wanna apply for this card this credit card corporate credit card. We have a business together.,['InformIntent'],ApplyCreditCard,finance
+1649,finance_0162,finance_0162_016,Customer,"But But anyway, so so yes. So I'm going there. It is actually for a business trip. There's a convention happening in Vegas for my you know the area of business I'm in. So I'm going out there to explore new products and stuff and I just wanna make sure before I leave, I check you know, my credit card balance to make sure how much I have available and and this way I can plot how much I'm gonna spend on gambling. How much I'm gonna spend on business.",['InformIntent'],CheckAccountBalance,finance
+1650,finance_0162,finance_0162_079,Customer,"Interesting. OK so now. Now, let me ask you this. cuz I'm currently not setup for this. But I'm I'm not setup for the online banking.",[],OnlineBankingInfo,finance
+1651,finance_0165,finance_0165_005,Customer,Oh simple. Simple check of my account balance due for my credit card.,['InformIntent'],CheckAccountBalance,finance
+1652,finance_0165,finance_0165_026,Customer,first I'll pay a bit of that.,[],MakeCreditCardPayment,finance
+1653,finance_0165,finance_0165_044,Customer,"All right, I'd like to pay seventy.",[],MakeCreditCardPayment,finance
+1654,finance_0165,finance_0165_061,Customer,OK. I'll I'll pay it and then I'll consolidate.,[],MakeCreditCardPayment,finance
+1655,finance_0165,finance_0165_078,Customer,"Oh yeah, what's my my balance now that you've consolidated?",['InformIntent'],CheckAccountBalance,finance
+1656,finance_0166,finance_0166_054,Customer,"you know what, I. You might as well because I, I've got a new phone number as well on top of the so let's just kill two birds at one stone while I'm bothering you for today.",[],UpdatePhoneNumber,finance
+1657,finance_0167,finance_0167_001,Customer,"Hello, how you doing? This is Albert Hicks. just calling in regards to pay my credit card.",['InformIntent'],MakeCreditCardPayment,finance
+1658,finance_0167,finance_0167_027,Customer,"yeah, that would be great, man. Just so I can Well, can you email it to me? Will that be fine?",['InformIntent'],RequestEmail,finance
+1659,finance_0167,finance_0167_049,Customer,"that we do here reflects online as well, correct?",['InformIntent'],OnlineBankingInfo,finance
+1660,finance_0168,finance_0168_050,Customer,Yeah let's let's apply for the gold. Let's,[],ApplyCreditCard,finance
+1661,finance_0170,finance_0170_005,Customer,"Oh, nice. That is very, very nice. I am calling tonight because I would like to get paper bills again because, for some reason, my statements that have been electronic have been inaccurate and hard to locate in the thousands of emails that I get so I'd like to just get those in the mail again. So, I'd like to have a hard copy.",['InformIntent'],ChangeStatementDelivery,finance
+1662,finance_0171,finance_0171_001,Customer,"Hey, what's the balance on my business gold card?",['InformIntent'],CheckAccountBalance,finance
+1663,finance_0171,finance_0171_025,Customer,"All right. Well, could I also have the balance on my silver gold?",['InformIntent'],CheckAccountBalance,finance
+1664,finance_0172,finance_0172_005,Customer,"Sure. It is one twenty-one Parkside. Actually, you know what Daisy? I actually need to go to a branch cuz I wanna figure out my debt to income ratio for my business, but is that just is that something I could do on the phone with you right now?",['InformIntent'],GetDebtIncomeRatio,finance
+1665,finance_0175,finance_0175_014,Customer,"Well, I was wondering had. I I had a term loan before, but I wanted something that was a little more, a little more had a little more security involved with it if I'm dealing with higher amounts of of money to transfer. Do you have any any services on your end that is, that are more secure than a term loan?",['InformIntent'],GetLoanInfo,finance
+1666,finance_0176,finance_0176_001,Customer,"yes I would like to transfer some money, to a individual.",['InformIntent'],MakeTransfer,finance
+1667,finance_0176,finance_0176_012,Customer,Well on second thought Let's just set set up automatic billing.,['InformIntent'],SetAutoPayment,finance
+1668,finance_0178,finance_0178_004,Customer,I need to find out what my net income is from January to June of this year.,['InformIntent'],NetIncome,finance
+1669,finance_0179,finance_0179_017,Customer,I guess that's what I should have asked for is the loan balance.,[],CheckLoanBalance,finance
+1670,finance_0179,finance_0179_021,Customer,Gotcha. What are the possibilities of restructuring this? What are what are you guys offering right now?,['InformIntent'],GetLoanInfo,finance
+1671,finance_0180,finance_0180_007,Customer,"Oh yeah hey Tom. so I'm calling because I was going on my investments in my account online and I did see that one of the things I would be able to get was some sort of consolidated document that would give me an investment report. So I wanted to arrange to have that sent to me, kind of on a regular basis actually, so could you help me with that?",['InformIntent'],GetInvestmentReport,finance
+1672,finance_0182,finance_0182_003,Customer,And then I'd like some other way of receiving the stuff that I get in the mail like my statement.,['InformIntent'],ChangeStatementDelivery,finance
+1673,finance_0183,finance_0183_005,Customer,All right Sergio wants to get some information on the exchange rate.,['InformIntent'],GetExchangeRate,finance
+1674,finance_0184,finance_0184_008,Customer,OK. yes let's let's schedule that appointment if you don't mind.,['InformIntent'],ScheduleAppointment,finance
+1675,finance_0184,finance_0184_018,Customer,"OK, and can you tell me the closest branch to where I'm located?",['InformIntent'],FindBranch,finance
+1676,finance_0185,finance_0185_031,Customer,"OK, it. All right my dear, so I'd like to get a debt income ratio.",['InformIntent'],GetDebtIncomeRatio,finance
+1677,finance_0186,finance_0186_032,Customer,"Oh, I could do that? I could transfer? That might actually be easier than making a deposit right now. would be that'd be cool.",[],MakeTransfer,finance
+1678,finance_0187,finance_0187_001,Customer,"Hi Daisy, I called this morning about making a wire transfer but I don't have all the information at hand but I have it all now and I'm ready.",['InformIntent'],MakeTransfer,finance
+1679,finance_0187,finance_0187_035,Customer,"Yeah, could you send that to my email?",['InformIntent'],RequestEmail,finance
+1680,finance_0190,finance_0190_022,Customer,Sorry to cut you off but with me being a platinum member and being able to now you now do what I need to do. you know now that you suggested ordering checks. being a platinum member what's what's the percentage or the interest on you know those loans that you just talked about? Business loans,['InformIntent'],GetLoanInfo,finance
+1681,finance_0190,finance_0190_048,Customer,Oh one more thing. is there any way I can be able to put this on like auto or something? If need be,['InformIntent'],OrderCheck,finance
+1682,finance_0193,finance_0193_001,Customer,"Yes, so I need to order some new checks.",['InformIntent'],OrderCheck,finance
+1683,finance_0194,finance_0194_003,Customer,Alan Pierce and I was calling in regards to I need. I need something that's going to be able to show all my previous transactions. I'm just trying to You know figure something out here so I can get it done and Having a little trouble doing that right now.,['InformIntent'],GetBankStatement,finance
+1684,finance_0194,finance_0194_010,Customer,I definitely need that and I also need to make sure that my my address is updated on there and my shipping address is updated so. I wanna make sure that it's It's up there and ready to go.,[],UpdateStreetAddress,finance
+1685,finance_0196,finance_0196_001,Customer,Hey Homer I need to change my PIN.,['InformIntent'],ChangePin,finance
+1686,finance_0196,finance_0196_036,Customer,Yeah I'd like to inquire about lines of credit. Maybe apply for one right now.,['InformIntent'],ApplyLoan,finance
+1687,finance_0197,finance_0197_005,Customer,I need open up a new checking account.,['InformIntent'],OpenAccount,finance
+1688,finance_0198,finance_0198_002,Customer,"Hi, I need to check my credit card balance, please.",['InformIntent'],CheckAccountBalance,finance
+1689,finance_0199,finance_0199_001,Customer,Hi yeah. I need to cancel a check.,['InformIntent'],CancelCheck,finance
+1690,finance_0202,finance_0202_001,Customer,Hi Darnell so I have an account with the bank I'm I'm a huge fan of the bank and I would actually like to add a new user to my account because I love the bank and I'd love to bring in more people.,['InformIntent'],AddUserToAccount,finance
+1691,finance_0203,finance_0203_001,Customer,"Hello, my name is Shirleen and I wanted to update my phone number if that's possibility.",['InformIntent'],UpdatePhoneNumber,finance
+1692,finance_0203,finance_0203_022,Customer,Oh yeah I wanted to know more about online banking like what are the services that I can get there? And what are the benefits and requirements for me to start online banking?,['InformIntent'],OnlineBankingInfo,finance
+1693,finance_0204,finance_0204_001,Customer,"Hi, this is Peter Davis and I'm calling and I had a request to get your gold credit card. I think I made that call last week and I still didn't have any confirmation about it.",['InformIntent'],GetCreditCardInfo,finance
+1694,finance_0204,finance_0204_021,Customer,"but the reason I called can you check what is on my silver credit card, the the available amount?",['InformIntent'],CheckAccountBalance,finance
+1695,finance_0204,finance_0204_028,Customer,Yes. can you check what the amount I have on my savings account?,['InformIntent'],CheckAccountBalance,finance
+1696,finance_0204,finance_0204_032,Customer,OK and then I want to have some information about online banking.,['InformIntent'],OnlineBankingInfo,finance
+1697,finance_0205,finance_0205_005,Customer,"And I lost my statement and I just wanted to figure out what my business credit card balance that's due coming up, if you could help me with that and and what my pay off was as well, cuz I just yeah, unorganized and I, I messed up this month.",['InformIntent'],CheckAccountBalance,finance
+1698,finance_0207,finance_0207_003,Customer,I'm well also. This is Cathy Taylor and I'm calling to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
+1699,finance_0207,finance_0207_064,Customer,Yes I was thinking about starting getting a SBA five hundred loan.,['InformIntent'],ApplyLoan,finance
+1700,finance_0211,finance_0211_022,Customer,"Oh, I just I think I just need to change my phone number on my on my account over here.",['InformIntent'],UpdatePhoneNumber,finance
+1701,finance_0211,finance_0211_074,Customer,"And I was wondering, do you have any any other card options?",['InformIntent'],GetCreditCardInfo,finance
+1702,finance_0217,finance_0217_017,Customer,OK well let's see I'm pretty excited about what you just mentioned. I was calling about help I need with other employees I have being able to access and use my card and bank information.,[],AddUserToAccount,finance
+1703,finance_0217,finance_0217_074,Customer,I would like a loan for that though.,['InformIntent'],ApplyLoan,finance
+1704,finance_0217,finance_0217_084,Customer,Do you know is there any type of extra loan for a small business that offers benefits to their employees? Like~,['InformIntent'],GetLoanInfo,finance
+1705,finance_0219,finance_0219_001,Customer,Oh hello. My name is Shaleen . And I was wondering is there a of I need you could set up for me an automatic loan payment.,['InformIntent'],SetAutoPayment,finance
+1706,finance_0221,finance_0221_046,Customer,Well thanks I I do appreciate that I I could I also get the balance on my Business Gold card?,['InformIntent'],CheckAccountBalance,finance
+1707,finance_0222,finance_0222_001,Customer,"Hello, Michael. My name is Paula Richardson. Hello. helping me this evening is going to likely be simple. I just want to know my credit card balance that's due.",['InformIntent'],CheckAccountBalance,finance
+1708,finance_0223,finance_0223_001,Customer,yeah I am not entirely sure I have been getting my statements. I moved a couple of months back less than three months now and I thought I was getting the statements at my new address but not getting them. So I'm wondering if there's a way for me to get my statements without having them actually sent in the mail.,['InformIntent'],ChangeStatementDelivery,finance
+1709,finance_0223,finance_0223_060,Customer,"Now the ones that I haven't got in the last couple of months, am I going to be able to get those online as well?",['InformIntent'],OnlineBankingInfo,finance
+1710,finance_0224,finance_0224_001,Customer,Hi Fred just looking to make a wire transfer.,['InformIntent'],MakeTransfer,finance
+1711,finance_0225,finance_0225_001,Customer,"Hey, Jimmy, quick change needed here. No longer need the my my monthly statements delivered to my to my place. I probably should rather have it done I guess through through email that can be done with you. you know, things happen, new girlfriend. She's you know really cool conscious and she's just appalled by the fact that I get my statements every month from the bank versus I guess checking online or getting like a text about what the current amount is. I don't know. But anyways if there's if there's anything we can do to get that knocked out be super helpful.",['InformIntent'],ChangeStatementDelivery,finance
+1712,finance_0226,finance_0226_007,Customer,"All right, yes and I was calling because I wanted to also make sure that this payment for the loan was on time. I called the other day and spoke to Sarah. She just seems to be such a nice lady.",['InformIntent'],GetPaymentDueDate,finance
+1713,finance_0226,finance_0226_033,Customer,OK. That I can also maybe do something else about making that payment.,['InformIntent'],PayLoan,finance
+1714,finance_0227,finance_0227_001,Customer,Hello. I need a copy of my loan statement. Either electronically or by mail.,['InformIntent'],GetBankStatement,finance
+1715,finance_0228,finance_0228_005,Customer,I need to get some information on the consumer price index for certain inventory that I'm thinking of of selling.,['InformIntent'],AskConsumerPriceIndex,finance
+1716,finance_0228,finance_0228_065,Customer,"Oh, yes. That was gonna be my next question if I can access this information online.",['InformIntent'],OnlineBankingInfo,finance
+1717,finance_0228,finance_0228_068,Customer,OK. Could you email that to me please?,['InformIntent'],RequestEmail,finance
+1718,finance_0229,finance_0229_003,Customer,"OK. Well, I hope it doesn't get twisted on this. trying to get some information on my company's debt to income ratio.",['InformIntent'],GetDebtIncomeRatio,finance
+1719,finance_0229,finance_0229_006,Customer,"Because what I'm looking to do is possibly apply for a corporate credit card either with Intellibank or elsewhere but I wanted to see what my my debt to income ratio is, did that.",['InformIntent'],ApplyCreditCard,finance
+1720,finance_0230,finance_0230_003,Customer,"Well I'm doing great, thank you. this is the owner over at Allied City Stores. my office manager is out on vacation this week so I am getting to do this for her pretty much. What I need to do is transfer some money from our savings account over into our checking account that we use for payroll. I guess that's called an internal transfer?",['InformIntent'],MakeTransfer,finance
+1721,finance_0231,finance_0231_017,Customer,"OK, perfect. I was looking to get an automatic billing set up.",['InformIntent'],SetAutoPayment,finance
+1722,finance_0232,finance_0232_001,Customer,"Yes, sir, I would like to check the balance on my loan.",['InformIntent'],CheckLoanBalance,finance
+1723,finance_0232,finance_0232_007,Customer,"Yeah, that's all right and I'd I'll also like to know what's the available balance on my card business card.",['InformIntent'],CheckAccountBalance,finance
+1724,finance_0236,finance_0236_012,Customer,"Thank you, I just, I'm looking for some. A line of credit, perhaps.",['InformIntent'],ApplyLoan,finance
+1725,finance_0237,finance_0237_001,Customer,yes I have been paying on this credit card online but I think the last payment didn't go through right. So I would like to make a payment please if I can.,['InformIntent'],MakeCreditCardPayment,finance
+1726,finance_0238,finance_0238_001,Customer,"Yeah, I'm wanting to purchase some stocks. So, I've got a good lead and I really just need to buy some shards.",['InformIntent'],PurchaseStocks,finance
+1727,finance_0238,finance_0238_035,Customer,"I want to buy like a hundred shares for this, but can you tell me what what the price is up to, today?",['InformIntent'],GetStockQuote,finance
+1728,finance_0239,finance_0239_003,Customer,"well I guess the main reason I'm calling, is to see what the balance is on my credit card.",['InformIntent'],CheckAccountBalance,finance
+1729,finance_0239,finance_0239_025,Customer,Yeah I'm looking to see how much I owe on the card currently and how much is available for me to spend.,['InformIntent'],CheckAccountBalance,finance
+1730,finance_0243,finance_0243_005,Customer,"I haven't taken out a loan with you yet. I almost applied for an auto loan six months ago. Didn't end up doing that. But, I did end up getting a gold card. So I just wanted to before I submit this online application, I just wanted to go over my quick liquidity ratio. I have a audio engineering company and yeah, that's that's what the account's for. So, I just essentially wanted to make sure everything was good on the books before I proceed to submit this application.",['InformIntent'],AskLiquidityRatio,finance
+1731,finance_0243,finance_0243_042,Customer,"OK. all right. So, if I apply for the secured loan is it looking good for that or?",['InformIntent'],GetLoanInfo,finance
+1732,finance_0244,finance_0244_008,Customer,"Yes my name is Keith Allan and I'm looking to pay off my credit card, my business credit card so, yeah that's actually my other bank.",['InformIntent'],MakeCreditCardPayment,finance
+1733,finance_0245,finance_0245_003,Customer,"Half the time, our mail doesn't even show up. So, some months I'm not even getting the statement. So, I just wanted to see what my options are, in other ways I can get the statement besides it being mailed out to me every month.",['InformIntent'],ChangeStatementDelivery,finance
+1734,finance_0248,finance_0248_025,Customer,no you know that is not correct we definitely need to update to the new one.,[],UpdatePhoneNumber,finance
+1735,finance_0249,finance_0249_003,Customer,just want to maybe open a savings account.,['InformIntent'],OpenAccount,finance
+1736,finance_0249,finance_0249_043,Customer,Well no not exactly but I would love everything we talked about sent to my email.,[],RequestEmail,finance
+1737,finance_0251,finance_0251_006,Customer,I wanna close my account.,['InformIntent'],CloseAccount,finance
+1738,finance_0251,finance_0251_043,Customer,Well where would I have to go if I wanna pick it up in person?,['InformIntent'],FindBranch,finance
+1739,finance_0252,finance_0252_000,Customer,Hello. My name is William Brown. I'm the owner of Billy's Bakery and I need to set up a business checking account.,['InformIntent'],OpenAccount,finance
+1740,finance_0252,finance_0252_004,Customer,yeah. Can I do my banking online?,['InformIntent'],OnlineBankingInfo,finance
+1741,finance_0255,finance_0255_001,Customer,"Yes, hello. I'm calling to request an investment report on my Intel bank account. Could you help me with that please?",['InformIntent'],GetInvestmentReport,finance
+1742,finance_0261,finance_0261_001,Customer,"Hello, Michael. I'd like to open a checking account please.",['InformIntent'],OpenAccount,finance
+1743,finance_0263,finance_0263_001,Customer,Jamie I'm I'm calling you today because I wanted to possibly open up an SBA seven A loan. I don't know if it's something I have to do online or I never saw the tab online but maybe come into the office or can I do it with you?,['InformIntent'],ApplyLoan,finance
+1744,finance_0266,finance_0266_009,Customer,"it's OK. It's OK. This is just you know very important. Need to get that kind of the information for that business account balance coz yeah we have a couple large transactions coming through and just, just a lot of business coming in that we really need to need to make sure we're we're in a good position to be able to make those, make those moves.",['InformIntent'],CheckAccountBalance,finance
+1745,finance_0269,finance_0269_003,Customer,"well, my name is Shawn. Shawn Efforts. And I need to I need to go ahead and jeez, I forgot like it just went out of my head. I I need to pay my I need to pay my credit cards. That's what I need to do.",['InformIntent'],MakeCreditCardPayment,finance
+1746,finance_0270,finance_0270_001,Customer,Hi. I'm calling because I I'd like to get an SBA loan.,['InformIntent'],ApplyLoan,finance
+1747,finance_0272,finance_0272_038,Customer,"yeah, you could confirm my balance.",['InformIntent'],CheckAccountBalance,finance
+1748,finance_0272,finance_0272_056,Customer,OK. Well I just wanna go ahead and close that account then.,['InformIntent'],CloseAccount,finance
+1749,finance_0272,finance_0272_060,Customer,No I just wanna transfer the funds to my own personal account.,['InformIntent'],MakeTransfer,finance
+1750,finance_0274,finance_0274_009,Customer,I just would like to update my email address.,['InformIntent'],UpdateEmail,finance
+1751,finance_0275,finance_0275_001,Customer,"Yes, I would like to know the net income for my current business account please.",['InformIntent'],NetIncome,finance
+1752,finance_0281,finance_0281_003,Customer,"You know what I am doing damn good. I'm I'm really happy and really excited a lot of good things are happening for me and my business. And yeah. So I'm calling you to say hello. No I'm kidding. so like I said, I a lot of good things are happening for my business, it's growing, expanding, and you know I started my business you know, out of my house and you know using my personal information like emails and stuff like that. And it's it's getting out of hand and now that I've moved into a store I I I need to update some information on my business account.",['InformIntent'],UpdateEmail,finance
+1753,finance_0283,finance_0283_021,Customer,"I was looking to get a a new account for my I wanted to I already have the checking account, but I wanted to now get the savings and I wanted to see exactly all the documentation you need from me to make that happen.",['InformIntent'],OpenAccount,finance
+1754,finance_0286,finance_0286_001,Customer,"Hi, hi Sophie. I I just moved I just moved to a new part of town. You know it's like a better part of town actually, but you know I still need to get mail and stuff. And then also. Well I mean even for online banking I. Basically I need to update my street address. Sorry on about this one, you know what I mean? But it's one of those days, right? those days where you kinda chat chat chat. I've been chit chatting with people on the phone like all day. probably you do right?",['InformIntent'],UpdateStreetAddress,finance
+1755,finance_0293,finance_0293_001,Customer,I'm calling cuz I'm checking the United States Consumer Price Index.,['InformIntent'],AskConsumerPriceIndex,finance
+1756,finance_0296,finance_0296_007,Customer,So. First things first. I would like to change the email address on my account.,['InformIntent'],UpdateEmail,finance
+1757,finance_0296,finance_0296_049,Customer,Great. So there's another reason that I wanted to call. First off I'm thinking of getting a corporate credit card. Specifically the platinum card.,['InformIntent'],ApplyCreditCard,finance
+1758,finance_0299,finance_0299_001,Customer,"yes, I'm calling to set up an automatic credit card payment. Can you help me with that please?",['InformIntent'],SetAutoPayment,finance
+1759,finance_0304,finance_0304_001,Customer,Hi I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
+1760,finance_0306,finance_0306_003,Customer,Oh well my day is going great actually. Thank you. The reason I am calling is we have sold our business so we have a savings account with you guys for our business that we just sold and I'm actually needing to go ahead and close that. We won't be needing it anymore. Now before I do close it we're wanting to move the balance from that savings account over into our wealth management account that I do have with a Oh I'm sorry with an investment firm. what do I need to do with that balance? Do I actually have to go down to a branch and withdraw that? And then bring it down to our investment firm? Or how does that work?,['InformIntent'],CloseAccount,finance
+1761,finance_0309,finance_0309_001,Customer,"Hi Daisy, I have a crazy neighbor who takes mail out of my mailbox mailbox and throws it on the street, and sometimes stuff like bank papers get caught in that and it's a mess. It's really hard and it messes up my whole day. So, I'd like to change the way that my statements get sent to me. Right now, they're just sent through mail. I want them sent through email.",['InformIntent'],ChangeStatementDelivery,finance
+1762,finance_0309,finance_0309_025,Customer,"yeah, I gotta a letter talking about an Intellibank Silver Card. I'd like to know more about that.",[],GetCreditCardInfo,finance
+1763,finance_0309,finance_0309_029,Customer,the card does sound interesting but I need to talk to my financial team before I commit to anything. could you also send that information in an email?,['InformIntent'],RequestEmail,finance
+1764,finance_0311,finance_0311_007,Customer,All right. So. what I'd like to do is I'd like to find out a little bit about your SBA loan.,['InformIntent'],GetLoanInfo,finance
+1765,finance_0311,finance_0311_013,Customer,"Oh, OK all right. So, we're gonna do the real estate loan because the thing about the real estate loan is I wanna do a podcast and I'm tryna look for a proper place cuz my podcast is taking off.",[],ApplyLoan,finance
+1766,finance_0312,finance_0312_001,Customer,"yes, I need to do couple of things but first I need to check the balance on my credit card.",['InformIntent'],CheckAccountBalance,finance
+1767,finance_0312,finance_0312_040,Customer,So I wanted to ask you a question about the SBA five oh four loans that you have Can you tell me just a little bit about that?,['InformIntent'],GetLoanInfo,finance
+1768,finance_0312,finance_0312_042,Customer,so we're trying to buy a second location. is it possible to apply for the loan for that?,['InformIntent'],ApplyLoan,finance
+1769,finance_0313,finance_0313_001,Customer,"Hey. How you doing, Jerry. I was gonna stop by but or could you help me transfer some funds?",['InformIntent'],MakeTransfer,finance
+1770,finance_0314,finance_0314_001,Customer,"Hi Daisy, I need to check the balance left to pay on my term loan.",['InformIntent'],CheckLoanBalance,finance
+1771,finance_0314,finance_0314_017,Customer,"That's unfortunate. OK well then, I'll find it and I guess I'll just go to a branch. could you tell me the closest branch to me?",['InformIntent'],FindBranch,finance
+1772,finance_0314,finance_0314_023,Customer,"Yes, actually. I saw online that you guys have some sort of credit card, I think it's called a silver card. Can you just tell me a little bit about that?",['InformIntent'],GetCreditCardInfo,finance
+1773,finance_0317,finance_0317_043,Customer,Mhm I'd just like to check my credit card due balance.,['InformIntent'],CheckAccountBalance,finance
+1774,finance_0317,finance_0317_050,Customer,I'll pay seventy dollars.,[],MakeCreditCardPayment,finance
+1775,finance_0317,finance_0317_062,Customer,How long do I have to pay off this balance?,['InformIntent'],CheckAccountBalance,finance
+1776,finance_0317,finance_0317_082,Customer,And now I'd like to pay the rest of my bill please.,['InformIntent'],MakeCreditCardPayment,finance
+1777,finance_0317,finance_0317_112,Customer,"Well thanks for letting me know, can I get a statement?",['InformIntent'],GetBankStatement,finance
+1778,finance_0318,finance_0318_001,Customer,"Hi Phillip, my name is Anthony Wright I was looking to set up a notary appointment if you could help me out with that.",['InformIntent'],ScheduleAppointment,finance
+1779,finance_0319,finance_0319_021,Customer,I need to update it.,[],UpdateEmail,finance
+1780,finance_0321,finance_0321_006,Customer,OK I. Yeah that's the reason for my call. I tried to schedule an appointment on the website but for some reason it's just not working on my end. So I just wanted to call and see if I could set something up.,['InformIntent'],ScheduleAppointment,finance
+1781,finance_0322,finance_0322_005,Customer,Yup. All the business is completely perked up to the point where I think I'm gonna set up an automated payment.,['InformIntent'],SetAutoPayment,finance
+1782,finance_0323,finance_0323_001,Customer,"Hi Mary, my name's Mark and I'd like to make a transfer to my. a wire transfer to one of my external accounts.",['InformIntent'],MakeTransfer,finance
+1783,finance_0323,finance_0323_010,Customer,What the number level of credit has to be to be able to get a gold card?,['InformIntent'],GetCreditCardInfo,finance
+1784,finance_0324,finance_0324_001,Customer,"Yes, I'm growing a business and you know I'm thinking I need some money to expand.",['InformIntent'],ApplyLoan,finance
+1785,finance_0324,finance_0324_004,Customer,"You know what, I really need to add an employee to that I'd hire that's going to be working with my payroll, but they're not able to do that right now so can you help me with that?",['InformIntent'],AddUserToAccount,finance
+1786,finance_0325,finance_0325_014,Customer,Yes I wanna do a exchange rate.,[],GetExchangeRate,finance
+1787,finance_0325,finance_0325_050,Customer,"Yes and I was I know I have a app follower, you know I can follow on the app, but is there anyway I can have a paper? transaction paper? the transactions.",['InformIntent'],GetBankStatement,finance
+1788,finance_0326,finance_0326_045,Customer,Fourteen percent. Fourteen percent. I guess it's really not worth re-financing that much. The other loan is only thirteen point nine. to go through all that trouble just for that little bit. OK could you tell me when my next payment is due?,['InformIntent'],GetPaymentDueDate,finance
+1789,finance_0328,finance_0328_010,Customer,OK. Great. I I'm gonna sign up for that then.,[],OpenAccount,finance
+1790,finance_0331,finance_0331_013,Customer,"Hi, Danny! reason for my call is because I I have an account with you with Intellibank. it's in your account. It's in your account. It's about it's about less than ninety days. Less than ninety days. and I've I've been looking at some of the loans. Interested in getting a secured loan. Haven't, you know, submitted it yet. Been looking into it. Last week, I called someone in your office. Very kind. They they confirmed what my net income was. and I don't know. I think I'm in a good position to apply for the secured loan now for for my business. My business has been around for two years. And and we're in a position where we can scale. And I'd love to just. Before I I do apply for the secured loan, I'd like to verify what my quick liquidity ratio is.",['InformIntent'],AskLiquidityRatio,finance
+1791,finance_0333,finance_0333_001,Customer,Yes I have a bunch of loans and credit cards with Intellibank and I was wondering if you could tell me my income to debt ratio for my business?,['InformIntent'],GetDebtIncomeRatio,finance
+1792,finance_0336,finance_0336_001,Customer,"Hi, Gina. I am calling because I'd like to change my statement how my statement comes to me.",['InformIntent'],ChangeStatementDelivery,finance
+1793,finance_0336,finance_0336_051,Customer,I actually don't have access to that email anymore. Could I change it?,['InformIntent'],UpdateEmail,finance
+1794,finance_0337,finance_0337_002,Customer,Hi I need to find out what my loan balance is please.,['InformIntent'],CheckLoanBalance,finance
+1795,finance_0337,finance_0337_026,Customer,"yes, I can give you that information and then I also need to check on my credit card balances Wow, done with that.",[],CheckAccountBalance,finance
+1796,finance_0337,finance_0337_036,Customer,What's the difference between a secured loan and an unsecured loan?,['InformIntent'],GetLoanInfo,finance
+1797,finance_0339,finance_0339_015,Customer,And I'm just trying to get the balance of my credit card?,['InformIntent'],CheckAccountBalance,finance
+1798,finance_0340,finance_0340_015,Customer,"no, I just need to close the checking account and I just want to put everything into my savings.",['InformIntent'],MakeTransfer,finance
+1799,finance_0341,finance_0341_007,Customer,so I've been doing some research and I think I may want to apply for the S P A seven A loan we have some business debt that I want to try to take care of and this loan seems like the best option for me we've been working really hard for a long time and we're just trying to get everything paid and I I have a really great crew of people. I just really need to get this paid.,['InformIntent'],ApplyLoan,finance
+1800,finance_0341,finance_0341_009,Customer,"Yes all my business accounts are with Intellibank. can you kind of explain to me the F A the S P A seven A loan to me, so that I can be sure it's a fit?",['InformIntent'],GetLoanInfo,finance
+1801,finance_0344,finance_0344_001,Customer,I'd like to change how I'm receiving my bank statements.,['InformIntent'],ChangeStatementDelivery,finance
+1802,finance_0345,finance_0345_001,Customer,Yeah what what hours are the branches open up?,['InformIntent'],GetBranchHours,finance
+1803,finance_0345,finance_0345_003,Customer,OK but what hours are the the loan office open up?,['InformIntent'],GetBranchHours,finance
+1804,finance_0345,finance_0345_005,Customer,OK I want to check on the balance of my loan.,['InformIntent'],CheckLoanBalance,finance
+1805,finance_0349,finance_0349_001,Customer,"Hi Danny, my name is Simon Simon Jones, Simon Jones, and the reason for my call is I received a Well actually, no, I went on your website and I looked up my net income for September and I think I don't know, I think there must be some discrepancy or something. Because I don't know, based on, on my records, the, the amount that I'm seeing online doesn't, doesn't match up to what I have in my books. So if you could just go through my account, I just wanna clear a few things up.",['InformIntent'],NetIncome,finance
+1806,finance_0349,finance_0349_047,Customer,"Oh, see, that yeah, sorry about that, that's OK. I wrote it down. Could you also email, email it to me as well?",['InformIntent'],RequestEmail,finance
+1807,finance_0349,finance_0349_062,Customer,"I mean, I, I don't mind that. Well, well with the fifty thousand that you have documented would I be able to qualify for a secured loan?",['InformIntent'],GetLoanInfo,finance
+1808,finance_0351,finance_0351_005,Customer,"Actually, you know what? On second thought I'd, I'd really rather just talk with like a tax accountant or somebody who can actually you know, like knows more about taxes than I do.",[],ScheduleAppointment,finance
+1809,finance_0351,finance_0351_043,Customer,"Yeah actually I was wondering, what kind of loans do you guys offer?",['InformIntent'],GetLoanInfo,finance
+1810,finance_0352,finance_0352_001,Customer,Hi yeah I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
+1811,finance_0354,finance_0354_029,Customer,"OK. Right, so Yeah, I was just trying to see some of the required documentation that I need, in order to, you know, possibly get a loan.",['InformIntent'],GetLoanInfo,finance
+1812,finance_0355,finance_0355_002,Customer,Hey Roland. I need I need to inquire about you guys's loans that you guys offer. and see which one is best for me and my business.,['InformIntent'],GetLoanInfo,finance
+1813,finance_0356,finance_0356_001,Customer,This is Sandra Ellison. I need to set up automatic billing and I'm not sure how to do that. Could you help me?,['InformIntent'],SetAutoPayment,finance
+1814,finance_0359,finance_0359_001,Customer,"Hi, I need to make a deposit transfer, please.",['InformIntent'],MakeTransfer,finance
+1815,finance_0359,finance_0359_070,Customer,"you can just send email it to me. you know I have to go, sorry. Thank",[],RequestEmail,finance
+1816,finance_0360,finance_0360_001,Customer,"Hi Barbara, I am calling to check my account balance.",['InformIntent'],CheckAccountBalance,finance
+1817,finance_0360,finance_0360_074,Customer,Tomorrow end of business day. OK. And on my credit limit. Is it too soon for me to apply for an increase? Since my account's only four months old?,['InformIntent'],GetCreditCardInfo,finance
+1818,finance_0362,finance_0362_001,Customer,Hi I'm looking to get a SBA loan.,['InformIntent'],ApplyLoan,finance
+1819,finance_0362,finance_0362_065,Customer,And what's that fee?,['InformIntent'],GetLoanInfo,finance
+1820,finance_0364,finance_0364_003,Customer,OK and I also would like to know what the branch hours are.,['InformIntent'],GetBranchHours,finance
+1821,finance_0367,finance_0367_001,Customer,Hey Richard this is Robert Nelson and I'm calling to get a credit report.,['InformIntent'],GetCreditReport,finance
+1822,finance_0368,finance_0368_001,Customer,"Hi Judas, this is Andre. I was looking to set up an appointment with a notary if I could.",['InformIntent'],ScheduleAppointment,finance
+1823,finance_0372,finance_0372_017,Customer,"Oh, oh so the reason I'm actually calling, not to brag about going to Italy but I wanted to get like, the exchange rate, for the currency you know, what what it's like and just so I can figure out how much money I'm gonna need and how it's gonna transfer to.",['InformIntent'],GetExchangeRate,finance
+1824,finance_0372,finance_0372_080,Customer,"Yeah, yeah that's old email, can I give you my updated email?",['InformIntent'],UpdateEmail,finance
+1825,finance_0374,finance_0374_001,Customer,I need to check how much money is due on my Gold credit card for the card building period.,['InformIntent'],CheckAccountBalance,finance
+1826,finance_0374,finance_0374_022,Customer,OK. Sounds good. And I also understand that you have online banking available. Is that something that you could set me up with today?,['InformIntent'],OnlineBankingInfo,finance
+1827,finance_0374,finance_0374_038,Customer,what type of loans do you offer?,['InformIntent'],GetLoanInfo,finance
+1828,finance_0378,finance_0378_003,Customer,Looking to update my address.,['InformIntent'],UpdateStreetAddress,finance
+1829,finance_0381,finance_0381_001,Customer,Yes I would like to update my street address.,['InformIntent'],UpdateStreetAddress,finance
+1830,finance_0381,finance_0381_033,Customer,OK and you know I also would like to know when the payment is due on my five hundred loan.,['InformIntent'],GetPaymentDueDate,finance
+1831,finance_0383,finance_0383_001,Customer,"yes, I'm wanting to add someone to my account please.",['InformIntent'],AddUserToAccount,finance
+1832,finance_0383,finance_0383_047,Customer,Yes if I can get another card for her that'd be great.,[],RequestNewCard,finance
+1833,finance_0384,finance_0384_009,Customer,Before you ask them I also need to check my checking and my savings account.,['InformIntent'],CheckAccountBalance,finance
+1834,finance_0384,finance_0384_051,Customer,Well if it's gonna be in person I was wondering if you can give me the nearest branch location adjacent to the North Crunch Lane at my home address.,['InformIntent'],FindBranch,finance
+1835,finance_0384,finance_0384_055,Customer,Oh yes I know where that is located What are the hours of that? Just in case I need to come in and do a .,['InformIntent'],GetBranchHours,finance
+1836,finance_0386,finance_0386_001,Customer,Hi I need to apply for a loan in order to buy real estate. I'm not sure what kind of a loan that is.,['InformIntent'],ApplyLoan,finance
+1837,finance_0387,finance_0387_001,Customer,Hi. I need to change the way my statements are delivered to me every month.,['InformIntent'],ChangeStatementDelivery,finance
+1838,finance_0388,finance_0388_011,Customer,I would like to open up a corporate credit card.,['InformIntent'],ApplyCreditCard,finance
+1839,finance_0389,finance_0389_001,Customer,I'm wondering what kind of commercial loans that you offer?,['InformIntent'],GetLoanInfo,finance
+1840,finance_0389,finance_0389_003,Customer,"OK. I I need to buy a new car for my business and Well let let me Let me check my balance from my business total checking account, please?",['InformIntent'],CheckAccountBalance,finance
+1841,finance_0389,finance_0389_019,Customer,OK. Is that something you could set me up with today?,[],OnlineBankingInfo,finance
+1842,finance_0391,finance_0391_011,Customer,wanna call about opening up a savings account.,['InformIntent'],OpenAccount,finance
+1843,finance_0391,finance_0391_050,Customer,"No, what about this traveler's card?",['InformIntent'],GetCreditCardInfo,finance
+1844,finance_0391,finance_0391_052,Customer,"And why, I wanna sign up for it.",['InformIntent'],ApplyCreditCard,finance
+1845,finance_0392,finance_0392_009,Customer,"Well, I need these here documents notarized. So you know I've been calling around a bunch of these you know notary republics or whatever you call them. You know. Around the neighborhood. They I see the signs.",['InformIntent'],ScheduleAppointment,finance
+1846,finance_0393,finance_0393_001,Customer,Yes I would like to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
+1847,finance_0394,finance_0394_001,Customer,"Lynn, I was wanting to open an SBA seven A or apply for a loan? seven A. Is that something I can. I can do with you?",['InformIntent'],ApplyLoan,finance
+1848,finance_0396,finance_0396_005,Customer,"So, are you looking to update your street address today?",['InformIntent'],UpdateStreetAddress,finance
+1849,finance_0399,finance_0399_001,Customer,Yeah I wanna change my email address.,['InformIntent'],UpdateEmail,finance
+1850,finance_0399,finance_0399_030,Customer,"Yes, that is correct. And by the way I I also would like to know what my payment due date is on my five hundred loan.",['InformIntent'],GetPaymentDueDate,finance
+1851,finance_0402,finance_0402_007,Customer,I was hoping to discuss loan options for my small business.,['InformIntent'],GetLoanInfo,finance
+1852,finance_0402,finance_0402_097,Customer,"Ya, will I be able to apply for another loan until I pay this loan off?",['InformIntent'],GetLoanInfo,finance
+1853,finance_0403,finance_0403_025,Customer,OK so this is what I need from you I need a real estate loan.,['InformIntent'],ApplyLoan,finance
+1854,finance_0403,finance_0403_119,Customer,Can you tell me about your online banking option?,['InformIntent'],OnlineBankingInfo,finance
+1855,finance_0407,finance_0407_001,Customer,Hi. I think I'm gonna need to apply for a term loan.,['InformIntent'],ApplyLoan,finance
+1856,finance_0408,finance_0408_003,Customer,Well I wanted to talk to you about securing a loan.,['InformIntent'],ApplyLoan,finance
+1857,finance_0410,finance_0410_013,Customer,"OK, so if I add her to my account, then she has access to like all my stuff like, right? Instead of.",['InformIntent'],AddUserToAccount,finance
+1858,finance_0410,finance_0410_061,Customer,"yeah, I think I'm looking at a your guys' credit cards here. Do you guys have like a frequent flyers. Like a. Like a traveling. Like a card. Are you guys associated with any airlines or anything like that?",['InformIntent'],GetCreditCardInfo,finance
+1859,finance_0410,finance_0410_066,Customer,"Oh great. Yeah, that sounds. That sounds like what I want for sure.",[],ApplyCreditCard,finance
+1860,finance_0411,finance_0411_001,Customer,"Hi, this is Peter Davies. I wanted to let you know that I changed my phone provider. So I got a new number. And yeah, it's better I think if you have that updated there.",['InformIntent'],UpdatePhoneNumber,finance
+1861,finance_0411,finance_0411_034,Customer,"If I ask for the gold credit card, you are able to send me information about that?",['InformIntent'],GetCreditCardInfo,finance
+1862,finance_0412,finance_0412_001,Customer,"Hi, David. Yeah, I need to I need to change the PIN for my my business Intellibank Intelligent Savings Account.",['InformIntent'],ChangePin,finance
+1863,finance_0413,finance_0413_001,Customer,Hi Doug I'm Joe. I was calling get some info on a loan.,['InformIntent'],GetLoanInfo,finance
+1864,finance_0414,finance_0414_001,Customer,Yes so I have a business preferred checking with Intellibank and I'm trying to purchase some equipment for my business.,['InformIntent'],ApplyLoan,finance
+1865,finance_0414,finance_0414_013,Customer,OK then so how do I complete the loan? How do I apply for that?,['InformIntent'],ApplyLoan,finance
+1866,finance_0416,finance_0416_018,Customer,All right so I'm I I need to update I need to update an email number one. and I I haven't had a really great day today. how's your day?,['InformIntent'],UpdateEmail,finance
+1867,finance_0417,finance_0417_001,Customer,Hi Timothy I'm just calling to update my street address.,['InformIntent'],UpdateStreetAddress,finance
+1868,finance_0417,finance_0417_042,Customer,Yes actually I need to add a user on to the account as well.,['InformIntent'],AddUserToAccount,finance
+1869,finance_0422,finance_0422_001,Customer,Yes. Hey. I I want to apply for an SBA BA Seven A loan.,['InformIntent'],ApplyLoan,finance
+1870,finance_0423,finance_0423_004,Customer,"Gee, you're right, I'm looking for the quick liquidity ratio. Thank you for that,, haven't had any coffee today, and I'm just so exhausted, I I really should grab a tea, or a coffee, or something. Do you like coffee?",[],AskLiquidityRatio,finance
+1871,finance_0426,finance_0426_001,Customer,"Hi Tom at Intellibank. what's going on? I I I I I. Let me I've had a good year, to be honest with you, investing, and I'm looking to invest more money, so I wanna I think I'm in great standing with you guys, I I wanted to look into that. What what can you do for me?",[],ScheduleAppointment,finance
+1872,finance_0427,finance_0427_003,Customer,"I'm doing really good let me rephrase that. I'm looking to be doing better, I've been having a lot of problems with my current bank that I do business with for my business and I've heard great things about Intellibank and looking to make a switch. So I wanted to find out exactly what is like my the requirements I need for to open a business account at your bank.",['InformIntent'],OpenAccount,finance
+1873,finance_0428,finance_0428_001,Customer,"Hey, what's going on. this is Dominique Jackson and I am calling in regards to paying for my credit card. I need to knock that down a little, cuz you know how it is. If you don't pay it now things are just gonna go on and on and on and on and on and you guys are going to hell to me.",[],MakeCreditCardPayment,finance
+1874,finance_0428,finance_0428_013,Customer,"Ooh, five hundred dollars. OK. I would like to set up a payment plan and yeah, I I I wanna You know what? No, no, no, no. I don't wanna set up a payment plan. Let me just go ahead and I I'll work this out and then, the card. Let me just set up an auto-pay. That way I don't have to worry about it, because Yeah and this time I'll make sure that when I actually do it I will actually pay, cuz the last time I actually did that. I paid it and then I got back into overdraft and I didn't pay my card cuz. You know what I'm saying, like it's just stupid. And they're looking for been there, and it's like oh what did you do? So yeah. I don't wanna jack up myself, so yeah. I'm gonna yeah. I'm gonna pay this off and I'm gonna make sure that I'm doing my job to actually pay. On time. So I don't have to worry about nothing. Just make sure I work and money's in there.",['InformIntent'],SetAutoPayment,finance
+1875,finance_0430,finance_0430_003,Customer,I just would like to take out a loan.,['InformIntent'],ApplyLoan,finance
+1876,finance_0432,finance_0432_001,Customer,"Hello. I was requesting if I can have a or a document that can show all my transactions that I've done with them, with my account for me to show my accountant.",['InformIntent'],GetBankStatement,finance
+1877,finance_0437,finance_0437_008,Customer,"The one that would work best for me, but right now we don't have our we're updating our algorithm software for payment solution, for direct deposit, for direct deposit so yeah we gotta wait on that one but I think ordering checks out probably the best option for us. So how long, what is the process of it being there?",['InformIntent'],OrderCheck,finance
+1878,finance_0440,finance_0440_003,Customer,I just wanna check my balance.,['InformIntent'],CheckAccountBalance,finance
+1879,finance_0441,finance_0441_021,Customer,"You know what, is this, can I make a payment to my loan online?",['InformIntent'],OnlineBankingInfo,finance
+1880,finance_0445,finance_0445_001,Customer,Hi. I I have an account with you I it's it's been a while since I've since I've spoken with anyone in your office but I wanted to to just verify my net income because I I I had it printed out on the statement but you know my nephews were over and and they started moving stuff around the house and I misplaced it and and I can't find it like I think this last year it was like around a hundred thousand but I can't I can't find it Could you help me with that?,['InformIntent'],NetIncome,finance
+1881,finance_0446,finance_0446_001,Customer,"hi, I need to change my address please, an address you guys have on file for me?",['InformIntent'],UpdateStreetAddress,finance
+1882,finance_0447,finance_0447_001,Customer,Yes Jerry I would like to know what the US consumer price index is?,['InformIntent'],AskConsumerPriceIndex,finance
+1883,finance_0450,finance_0450_004,Customer,A simple email update.,[],UpdateEmail,finance
+1884,finance_0451,finance_0451_007,Customer,"OK, and is there somebody there that I could talk to about that?",['InformIntent'],ScheduleAppointment,finance
+1885,finance_0456,finance_0456_002,Customer,"yes, hello, I need to check my credit card balance please.",['InformIntent'],CheckAccountBalance,finance
+1886,finance_0456,finance_0456_040,Customer,Yes and I need to find out what the interest rate on the real estate loan is.,['InformIntent'],GetLoanInfo,finance
+1887,finance_0459,finance_0459_005,Customer,Yeah that'd be great if you could do that and check into my accounts.,['InformIntent'],CheckAccountBalance,finance
+1888,finance_0459,finance_0459_023,Customer,"Let's go with that option actually, that that would be fine.",[],CloseAccount,finance
+1889,finance_0460,finance_0460_032,Customer,I just need to change my email address.,['InformIntent'],UpdateEmail,finance
+1890,finance_0462,finance_0462_001,Customer,"Oh hello my name is Sharleen. And I wanted to open a new I want I want able, sorry entered a new credit card on my account.",[],ApplyCreditCard,finance
+1891,finance_0465,finance_0465_003,Customer,OK. And can you provide me with with my company's debt ratio?,['InformIntent'],GetDebtIncomeRatio,finance
+1892,finance_0468,finance_0468_017,Customer,"Oh, I would like to open a savings account. calling.",['InformIntent'],OpenAccount,finance
+1893,finance_0468,finance_0468_026,Customer,Oh. Oh. I'm just looking to change my email address.,['InformIntent'],UpdateEmail,finance
+1894,finance_0469,finance_0469_001,Customer,"This is Stacy Edwards. I'm almost out of my business checks, and I need to order some more.",['InformIntent'],OrderCheck,finance
+1895,finance_0469,finance_0469_015,Customer,Thanks. Also my main reason for calling was to see if I can get an investment report sent to me.,['InformIntent'],GetInvestmentReport,finance
+1896,finance_0469,finance_0469_048,Customer,Can I sign up online myself?,['InformIntent'],OnlineBankingInfo,finance
+1897,finance_0470,finance_0470_007,Customer,Well I need I need to apply for a loan. I would imagine it's a term loan.,['InformIntent'],ApplyLoan,finance
+1898,finance_0473,finance_0473_001,Customer,"Hi, Carlton. my name is Andre Hall. I would like to add another person to my account if that's at all possible. Can you help me with that?",['InformIntent'],AddUserToAccount,finance
+1899,finance_0474,finance_0474_003,Customer,"Yes ma'am, I sure am. I'm calling because we have just switched over we've switched our telephone providers and I need to update some personal information, specifically our phone number.",['InformIntent'],UpdatePhoneNumber,finance
+1900,finance_0474,finance_0474_023,Customer,"Yes, actually we have two loans with you. If you wouldn't mind, could I go ahead and check the balances for those?",['InformIntent'],CheckLoanBalance,finance
+1901,finance_0475,finance_0475_001,Customer,"Hi, Stephanie. My name is Timothy. And I'm calling because I want to make a wire transfer to one of my external accounts.",['InformIntent'],MakeTransfer,finance
+1902,finance_0475,finance_0475_052,Customer,I have one question about that card. Does it also. Is it. Is it also a rewards card?,['InformIntent'],GetCreditCardInfo,finance
+1903,finance_0476,finance_0476_002,Customer,"the silver card, it's the silver card. I started out with the cash back card, then I, I think I got the silver card, my wife actually has the gold card but, I wanted to see if I could potentially upgrade to the platinum card.",['InformIntent'],ApplyCreditCard,finance
+1904,finance_0478,finance_0478_014,Customer,OK I just wanna get a couple of things done. Let's do the the first one is that I wanna change the to paperless. And from the delivery of my statements.,['InformIntent'],ChangeStatementDelivery,finance
+1905,finance_0478,finance_0478_063,Customer,Yeah I wanted to add a user account.,['InformIntent'],AddUserToAccount,finance
+1906,finance_0479,finance_0479_015,Customer,Yes I wanted to open up a corporate credit card.,['InformIntent'],ApplyCreditCard,finance
+1907,finance_0479,finance_0479_057,Customer,no. That's about it. I let's see if there's a balance in that account?,['InformIntent'],CheckAccountBalance,finance
+1908,finance_0482,finance_0482_001,Customer,Oh hello. My name is Charlene. and and and next update my phone number for my business because I think I think cuz since like it's getting confused with my personal line. And I don't want it to be a problem to me while I'm at work.,['InformIntent'],UpdatePhoneNumber,finance
+1909,finance_0482,finance_0482_024,Customer,and I was wondering do you offer the business black card. if I got it for .,['InformIntent'],GetCreditCardInfo,finance
+1910,finance_0483,finance_0483_001,Customer,"Hi Debbie, I need to apply for a term loan please.",['InformIntent'],ApplyLoan,finance
+1911,finance_0484,finance_0484_018,Customer,All right. That sounds very good. what are the types of loans you offer?,['InformIntent'],GetLoanInfo,finance
+1912,finance_0485,finance_0485_015,Customer,"Yeah, that what I'd like to do. I wanna apply for the term loan.",['InformIntent'],ApplyLoan,finance
+1913,finance_0486,finance_0486_041,Customer,and we're moving forward with that so I'm going to need to update my you know address account.,['InformIntent'],UpdateStreetAddress,finance
+1914,finance_0488,finance_0488_003,Customer,"I'm doing great, thank you. I'm calling because we are closing our business so we're no longer going to be needing our our I'm sorry our business preferred checking account with you guys.",['InformIntent'],CloseAccount,finance
+1915,finance_0489,finance_0489_003,Customer,"Oh I'm doing great, thank you. I'm calling from Well's Management Corporation. And what I'm meaning to do today is make an internal transfer from our secondary checking account into our primary checking account.",['InformIntent'],MakeTransfer,finance
+1916,finance_0490,finance_0490_001,Customer,"Hi, I need to close my Intellibank business total checking account.",['InformIntent'],CloseAccount,finance
+1917,finance_0490,finance_0490_012,Customer,"Yes. And I just want to put everything into my preferred checking account, I just want to have one account.",['InformIntent'],MakeTransfer,finance
+1918,finance_0492,finance_0492_001,Customer,Yes. So would you be able to tell me the quick liquidity ratio for my business? we are trying to hold an event and the forms for the insurance are asking about it on the loan. so I think I need to get that information so that I can provide what I need to.,['InformIntent'],AskLiquidityRatio,finance
+1919,finance_0493,finance_0493_001,Customer,"Hi Ruth, I'd like to know the exchange rate between the British pound sterling and and what? You know? Let's let's do the let's do the dollar. No. Let's do the Canadian dollar. That's what I need to know. British pound sterling versus a Canadian dollar.",['InformIntent'],GetExchangeRate,finance
+1920,finance_0493,finance_0493_007,Customer,Oh right. yeah I'd like to apply for an S B twelve loan.,['InformIntent'],ApplyLoan,finance
+1921,finance_0493,finance_0493_037,Customer,I see. OK. That makes sense. That's fine. do you have like? can you send me information about how to apply for a real estate loan?,['InformIntent'],RequestEmail,finance
+1922,finance_0496,finance_0496_001,Customer,"Hi, I how can you help me that's a good question. I've been trying to get help this entire time so what I wanna do is to apply for a line of credit. Do you think that you can do this for me or are you gonna give me the run around like all the previous agents that I've been on the phone with? How can you help me?",['InformIntent'],ApplyLoan,finance
+1923,finance_0496,finance_0496_011,Customer,while you're at it I actually have some other questions about my account. what is my limit? And also what is my current limit? And also what what kind of a what is the next step for applying for a loan?,['InformIntent'],CheckAccountBalance,finance
+1924,finance_0496,finance_0496_017,Customer,let's say hypothetically that I I wanted to apply for a loan. what kind of what kind of what kind of loan would would I be would would be suitable for for my business?,['InformIntent'],GetLoanInfo,finance
+1925,finance_0498,finance_0498_001,Customer,"Yes, I'm a business owner and I'm needing to find the exchange rate for Europe.",['InformIntent'],GetExchangeRate,finance
+1926,finance_0498,finance_0498_029,Customer,"OK, does Intellibank have a currency trade option on their online banking like can I change a currency when sending money?",['InformIntent'],OnlineBankingInfo,finance
+1927,finance_0498,finance_0498_035,Customer,"OK, so eleven thousand one one four ninety-three in Euros. OK, I've got written down. OK, and you said you'd email me that exchange rate over. anytime I need to call though am I able to call and do this like I did today?",['InformIntent'],RequestEmail,finance
+1928,finance_0503,finance_0503_003,Customer,I'm just gonna get straight to it and let you know that I'm calling today about a line of credit I would like to open up for,['InformIntent'],ApplyLoan,finance
+1929,finance_0505,finance_0505_010,Customer,I wanted to check my credit card and see what the balance was currently.,['InformIntent'],CheckAccountBalance,finance
+1930,finance_0505,finance_0505_067,Customer,It it as nice as you've been and as helpful as you've been I'm guessing I could've checked this online.,[],OnlineBankingInfo,finance
+1931,finance_0506,finance_0506_020,Customer,"OK, great, hi. so I was just calling today because I need to change the email that you have on file for",['InformIntent'],UpdateEmail,finance
+1932,finance_0506,finance_0506_083,Customer,"Is there, like, an app I can use for my banking?",['InformIntent'],OnlineBankingInfo,finance
+1933,finance_0512,finance_0512_002,Customer,yes. Hello. I'd like to get some information about the last quarter's consumer price index please.,['InformIntent'],AskConsumerPriceIndex,finance
+1934,finance_0513,finance_0513_024,Customer,Yeah if you could do that and send over to them five hundred and eighty-six dollars.,[],MakeTransfer,finance
+1935,finance_0518,finance_0518_001,Customer,"Hey, what's going on? listen man, I'm getting mad, frustrated. I'm tryna pay I wanna be able to pay. My credit card things are not working and I'm really getting pissed off because the Internet the the your website the the app, nothing's working. So, I've been tryna call people to help me with this, but nobody's getting back to me. So, thank you for answering. But now I need to be able to pay this off, because it's killing my ass. So I need to hurry up and get this done.",['InformIntent'],MakeCreditCardPayment,finance
+1936,finance_0518,finance_0518_043,Customer,"Yeah, returning payment and paying yeah. Returning payment and paying",[],SetAutoPayment,finance
+1937,finance_0518,finance_0518_046,Customer,"Yeah, recurring payment.",[],SetAutoPayment,finance
+1938,finance_0519,finance_0519_012,Customer,"OK, so one of my employees man, like his name's A. J. We go we go way back he was a friend of my younger brother's. and man, we used to play basketball together and he used to be like such a knucklehead kid. We went to The Boy's and Girl's Club too. He used was the baddest dude in, got in fights all the time, got suspended from school. And whatnot and I hired him as a, you know, entry gave him an entry level job. Wanted to help him out, that's my little brother's best friend, but he's been doing really well. he's been at the company now at like five years. and I was I wanted to give him a promotion. I have given him a promotion and and yeah like he's he's now running our account. he's an account manager and I wanna give him give him some access to my finances, since he's running a lot of it for me, and and then yeah. So, I'm just calling to see how you can take care of that for me.",['InformIntent'],AddUserToAccount,finance
+1939,finance_0520,finance_0520_001,Customer,"Hi Glen, calling to update my street address.",['InformIntent'],UpdateStreetAddress,finance
+1940,finance_0527,finance_0527_007,Customer,"Well, I need to open up a new checking account.",['InformIntent'],OpenAccount,finance
+1941,finance_0529,finance_0529_011,Customer,I need to I need to order checks as well.,[],OrderCheck,finance
+1942,finance_0535,finance_0535_001,Customer,"Yes, I would like to apply for a term loan.",['InformIntent'],ApplyLoan,finance
+1943,finance_0536,finance_0536_007,Customer,"Intellibank I I need to pay my credit card, yeah that's what I need to do",[],MakeCreditCardPayment,finance
+1944,finance_0538,finance_0538_001,Customer,Yeah would you be able to tell me the quick liquidity rate for my business? We are trying to hold an and the forms for the insurance ask a lot about it. So I need to get that information.,['InformIntent'],AskLiquidityRatio,finance
+1945,finance_0539,finance_0539_010,Customer,the rates.,[],GetTreasuryBondYield,finance
+1946,finance_0540,finance_0540_001,Customer,"Oh yes, I need to request an investment report.",['InformIntent'],GetInvestmentReport,finance
+1947,finance_0543,finance_0543_003,Customer,Doing good. so I was wanted to inquire about I think it's called an SBA five oh four loan?,[],ApplyLoan,finance
+1948,finance_0546,finance_0546_005,Customer,"I'm great, I'm great. So reason for my call is I'm a business owner. I I have a I have Succession Limo Service is my is my business. Well, actually I have two, I have two accounts with you. I have Succession Limo Service and and I have I have Ace Cafe. But the the cause in regards to Succession Limo Service. That's a newer account. With y'all, and so reason for my call is I'm looking to get an auto loan. I'm looking to get a expand the fleet of of limousines. There's a, yeah. There's there's this a big push for like, tiny limousines. I'm trying to acquire some, some, like, petite limousines for for my fleet, and I was hoping a loan could do that, could help do that, so.",['InformIntent'],ApplyLoan,finance
+1949,finance_0546,finance_0546_048,Customer,The quick liquidity ratio.,[],AskLiquidityRatio,finance
+1950,finance_0547,finance_0547_001,Customer,"Hello, I'm calling to get some information from you guys on my investment. I looked over some info I got on your site but couldn't find the data I needed about investment. I'm I made through your company. Is there any way I can get that information from you guys? Is there is there some calls about obtaining this information?",['InformIntent'],GetInvestmentReport,finance
+1951,finance_0548,finance_0548_001,Customer,"Yes I called the other day and spoke to Sarah but I had a call that came in. So I'm calling back, you know, because I'd really want to update my phone number.",['InformIntent'],UpdatePhoneNumber,finance
+1952,finance_0549,finance_0549_007,Customer,"Yes, I need I need to get my credit card paid off but everybody's giving me the run around. it's simple, and then I couldn't get it online, I couldn't do it online, so this I needed some type of assistance and to get this job done! And nobodies helping me with this, so I tried to do it online, it wouldn't work with another card and it's not working, so now I have, I'm, you know, getting this using my checking, so I can, you know, get this matter done and get it paid off and everything and move forward, but I'm getting very frustrated because everybody's acting like they don't know what I'm talking about!",['InformIntent'],MakeCreditCardPayment,finance
+1953,finance_0550,finance_0550_003,Customer,"Well, you know I'm OK. I'm OK. I'm all right. Thanks so much for asking. look. I'm in the market to buy a new car and you know I got a lot of people saying like now's a bad time. you know I thought I would just call my local bank here and get some advice from you. So what. You know what can you tell me? Where are we at with cars? Where's the prices? What are they looking like? Are they. Is it a good time to buy? Is it a bad time to buy? Should I wait? Should I not wait?",['InformIntent'],GetLoanInfo,finance
+1954,finance_0551,finance_0551_001,Customer,Hi I need to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
+1955,finance_0551,finance_0551_051,Customer,Yes and also I need to find out what the exchange rate for that would be?,['InformIntent'],GetExchangeRate,finance
+1956,finance_0552,finance_0552_002,Customer,I think that is exactly what I need When can I meet with this person? How long would a meeting usually last? How often does one usually need to meet with a risk specialist when setting up an IPO?,['InformIntent'],ScheduleAppointment,finance
+1957,finance_0553,finance_0553_001,Customer,Hello. How are you doing? My name is Ryan Daniels and I'm calling in regards to I need order checks.,['InformIntent'],OrderCheck,finance
+1958,finance_0554,finance_0554_005,Customer,Yes that was the reason for my call so I'd yeah love love to go ahead and get a appointment scheduled. You know we're adopting a child so we just need a notary in order to kinda get that all all the ducks in a row for us.,['InformIntent'],ScheduleAppointment,finance
+1959,finance_0556,finance_0556_003,Customer,OK I'm interested in the corporate credit cards. what what do you offer there and what interest rate do you offer?,['InformIntent'],GetCreditCardInfo,finance
+1960,finance_0556,finance_0556_007,Customer,OK I I'm interested in the gold credit card.,['InformIntent'],ApplyCreditCard,finance
+1961,finance_0558,finance_0558_002,Customer,"Hey, so I was just going online and I was thinking about maybe getting myself a loan, but I just want to double check to see exactly just what I need in order to do that.",['InformIntent'],GetLoanInfo,finance
+1962,finance_0561,finance_0561_001,Customer,Yeah I need to change my email from my account that I have. I need to get a different one.,['InformIntent'],UpdateEmail,finance
+1963,finance_0561,finance_0561_003,Customer,"Also I'm gonna have to get a new bank card too, cuz my my the ATM ate mine and left in there on accident so that's another thing I have to get taken care of.",[],RequestNewCard,finance
+1964,finance_0562,finance_0562_001,Customer,"Hi Baxter nice to speak with you. So I'm calling because I have recently moved and I'm loving my new location where I'm at but I have to change my phone number obviously because I'm starting at new business and I have a business phone and I can no longer or I have no no need really for my my my personal phone number anymore. So I am closing that that account with Verizon and I have opened up a new phone number which is with with my company phone. So I would ultimately, what I'm getting at, is that I would like to switch the phone number that's on file with you guys to the new phone number that I am currently using.",['InformIntent'],UpdatePhoneNumber,finance
+1965,finance_0563,finance_0563_007,Customer,"Well, there's a couple of things I'd like to get done. First off, I'd like to look at the exchange rate with the Euro and the peso. See I'm gonna be going on a little trip. Just trying to see what's a good place to go through?",['InformIntent'],GetExchangeRate,finance
+1966,finance_0563,finance_0563_058,Customer,Check the price fluctuation index?,[],AskConsumerPriceIndex,finance
+1967,finance_0565,finance_0565_007,Customer,"And I I never like made a note of what my balance is. Like I. So I. I like to go through and keep track of all my balances you know, I I kind of wanna contemplate at times whether I wanna consolidate loans or. You know what I mean? or pay off on a credit card possibly. but I but I I don't know what happened this month. I never wrote down what the balance of my business loan was. So I was hoping you can give me that balance please.",['InformIntent'],CheckLoanBalance,finance
+1968,finance_0565,finance_0565_071,Customer,"Now I've been hesitant whole online banking thing. Maybe, you know, brought up a little old school. is it secure? You hear all these nightmares of things.",['InformIntent'],OnlineBankingInfo,finance
+1969,finance_0566,finance_0566_001,Customer,Lisa I'm attempting to get some information about exchange rates between two different currencies and I was wondering if you could help me with that.,['InformIntent'],GetExchangeRate,finance
+1970,finance_0566,finance_0566_047,Customer,Is there a way to see these things online by any chance?,['InformIntent'],OnlineBankingInfo,finance
+1971,finance_0568,finance_0568_001,Customer,yes I need to get about four hundred thousand dollars to buy some new machinery for my business.,['InformIntent'],ApplyLoan,finance
+1972,finance_0568,finance_0568_007,Customer,what interest rate do you offer? And the term length?,['InformIntent'],GetLoanInfo,finance
+1973,finance_0569,finance_0569_001,Customer,Hi Brian. I was calling to schedule a payment on my credit card account.,['InformIntent'],MakeCreditCardPayment,finance
+1974,finance_0569,finance_0569_046,Customer,could you. Could you actually let me know how much I have to pay off on my account?,['InformIntent'],CheckAccountBalance,finance
+1975,finance_0570,finance_0570_001,Customer,"Hey, a buddy of mine was talking about a eight oh four loan. It's something I'd like to like to apply for.",['InformIntent'],ApplyLoan,finance
+1976,finance_0570,finance_0570_067,Customer,Just real quickly check my account balance? all the information there.,[],CheckAccountBalance,finance
+1977,finance_0571,finance_0571_013,Customer,I need to transfer do a wire transfer from my savings account into my checking account.,['InformIntent'],MakeTransfer,finance
+1978,finance_0571,finance_0571_016,Customer,"well, in that case. You know, I do have an outside account and I was going to that online. It can I do that online?",['InformIntent'],OnlineBankingInfo,finance
+1979,finance_0572,finance_0572_023,Customer,I just wanna make a simple wire transfer.,['InformIntent'],MakeTransfer,finance
+1980,finance_0573,finance_0573_001,Customer,Hey Rick. I was hoping to make a a stock purchase today.,['InformIntent'],PurchaseStocks,finance
+1981,finance_0573,finance_0573_038,Customer,"no, I think that's. I'll get some type of confirmation, right?",['InformIntent'],RequestEmail,finance
+1982,finance_0574,finance_0574_001,Customer,"hi, I was just calling to apply for a term loan and I got disconnected.",['InformIntent'],ApplyLoan,finance
+1983,finance_0575,finance_0575_007,Customer,Whew OK great sorry if I'm a little flustered I am in the middle of a bit of an emergency here. I need to cancel a check.,['InformIntent'],CancelCheck,finance
+1984,finance_0575,finance_0575_059,Customer,Now in the future if this happens again and I need to cancel a cheque do I have to call and wait through all the prompts or is this something I can do online?,['InformIntent'],OnlineBankingInfo,finance
+1985,finance_0578,finance_0578_007,Customer,"no, actually was looking to ask for some money.",[],ApplyLoan,finance
+1986,finance_0578,finance_0578_009,Customer,"yeah. But is there a kinda loan where you can allocate an amount of money and I can take up to that amount, but I don't have to take it all. I can just take what I need, repay what I need something like that?",['InformIntent'],GetLoanInfo,finance
+1987,finance_0579,finance_0579_032,Customer,"yeah, you gonna go ahead and give me my balance?",['InformIntent'],CheckAccountBalance,finance
+1988,finance_0579,finance_0579_050,Customer,"Oh, OK. You do, where's where's the location?",['InformIntent'],FindBranch,finance
+1989,finance_0580,finance_0580_002,Customer,"Hi I need to close my savings account, please.",['InformIntent'],CloseAccount,finance
+1990,finance_0580,finance_0580_060,Customer,"OK, and then I just have a quick question, is there another way to access my account besides calling it in? Can I do it online?",['InformIntent'],OnlineBankingInfo,finance
+1991,finance_0581,finance_0581_001,Customer,Hi man I just I run a business and I have an account with you guys and I was just I need more money. I need a I want to hear about a what you guys can do to help me out here. I'm trying to expanding my business. Yeah I need more money man.,['InformIntent'],ApplyLoan,finance
+1992,finance_0581,finance_0581_060,Customer,Yeah want to ask about one of your credit cards. I think it's called the triple platinum triple platinum card.,[],GetCreditCardInfo,finance
+1993,finance_0583,finance_0583_001,Customer,"Hi Daisy I'm looking to buy a piece of equipment for my business. But I'm not sure if I'm gonna be able to afford to put it on my credit card, so could you please tell me my credit card balance?",['InformIntent'],CheckAccountBalance,finance
+1994,finance_0583,finance_0583_019,Customer,Yes I need to add a new person to my account.,['InformIntent'],AddUserToAccount,finance
+1995,finance_0584,finance_0584_005,Customer,"I am so dumb. I lost a cheque. I can't find it anywhere, I've literally turned over my entire apartment. I need to cancel it.",['InformIntent'],CancelCheck,finance
+1996,finance_0586,finance_0586_001,Customer,"Hey, how you doing, Jerry? I got something in the mail on one of my little loans, saying that payment due and my question is, is this payment due on the twenty-ninth?",['InformIntent'],GetPaymentDueDate,finance
+1997,finance_0586,finance_0586_023,Customer,What's the balance on that checking account?,['InformIntent'],CheckAccountBalance,finance
+1998,finance_0587,finance_0587_001,Customer,"hey Jonathan, I'm looking to make some changes on the on our account. I believe we have a silver star checking account with you but that's besides the point. we're just needing to update our up up update our address.",['InformIntent'],UpdateStreetAddress,finance
+1999,finance_0589,finance_0589_003,Customer,I'm doing great. Thank you for asking. I need to check my Intel bank account balance please.,['InformIntent'],CheckAccountBalance,finance
+2000,finance_0589,finance_0589_025,Customer,"OK, great. well I. I tell you. The reason I was trying to find out the account's balance. excuse me, the accounts balance is because we found some equipment that we found on sale this past weekend, and I was hoping it hoping the account balance was enough to to cover the the cost for these two new machines. I I think I wanna go ahead and apply for a line of credit with you all. would you be able to help me with that?",['InformIntent'],ApplyLoan,finance
+2001,finance_0590,finance_0590_001,Customer,Jane I was wanting to. my name is Eric and I have. I have several accounts there and I was wanting to check and see what my business debt to income ratio works out to be.,['InformIntent'],GetDebtIncomeRatio,finance
+2002,finance_0590,finance_0590_004,Customer,The same time there's somebody I wanna add to my account but.,[],AddUserToAccount,finance
+2003,finance_0591,finance_0591_001,Customer,"Hello, this is Detri Allen, and I just wanted to see exactly, well what I'm calling in regards to, pay my credit card off but the problem was I called earlier nobody answered, and then when somebody did, I, you know, couldn't get things done. So I'm just calling back and doing this, and then yeah, so I wanted to give you my checking and make sure I can pay everything with my checking and not my card this time. So my checking number is seven six one five four three three three eleven and the routing number's five five three eight nine.",['InformIntent'],MakeCreditCardPayment,finance
+2004,finance_0592,finance_0592_006,Customer,"I think that sounds like a very good idea. Very wise. Yes, a very wise idea. but I'm still not sure if this is a risk. I guess what I really need to is to talk to someone about the risks involved. Is there there someone who can meet help me assess the risk of starting a new business here so I could decide if I should lease the building I just looked at as a spot for a second location for my home appliance store? It is doing very well in Pinewood and I would hate to start a new one here and have it not work out.",['InformIntent'],ScheduleAppointment,finance
+2005,finance_0595,finance_0595_001,Customer,What's up Andy. My name's Aaron and I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,finance
+2006,finance_0595,finance_0595_010,Customer,OK. Oh I forgot. can you also check the the transactions from the authorized user on my account as well?,['InformIntent'],GetTransactions,finance
+2007,finance_0599,finance_0599_006,Customer,I need to change my PIN number.,['InformIntent'],ChangePin,finance
+2008,finance_0599,finance_0599_082,Customer,Not that I know of. confirm my my balance?,['InformIntent'],CheckAccountBalance,finance
+2009,finance_0601,finance_0601_001,Customer,Hey Sheldon I just I just wanted to call because I wanted to make a wire transfer for my business and it's kind of an urgent one. You know I'm just gotta be on the run soon. Can you help me out on that?,['InformIntent'],MakeTransfer,finance
+2010,finance_0602,finance_0602_003,Customer,Yeah. So I'm just calling in because I would like to to add someone to my account really. It's a pretty pretty simple task but maybe you can maybe you can help me with it cuz I've had issues with banks in the past and being on hold and all this all this type of stuff but you know I've I've I think that we are going to have a a good a good time adding a person to my account today I think. I have I have good feelings.,['InformIntent'],AddUserToAccount,finance
+2011,finance_0603,finance_0603_055,Customer,Yeah actually I also need to update the phone number on my business account.,['InformIntent'],UpdatePhoneNumber,finance
+2012,finance_0605,finance_0605_001,Customer,"Well Honey, you're about to earn your money today. I am, I been trying to figure out my debt to income ratio And I've. I haven't been able to find any of your tabs or anything like that on your website. I know you guys have it on there. But I can't find it so, just thought you and see if you can help me with",['InformIntent'],GetDebtIncomeRatio,finance
+2013,finance_0605,finance_0605_007,Customer,"Cuz there is a larger issue you know, eventually once I figure out what debt to income ratio is maybe we can figure out, if I can afford some of these items that I'm wanting to price, price index is something else.",[],AskConsumerPriceIndex,finance
+2014,finance_0606,finance_0606_004,Customer,"That's good. Good to know good to hear. Like to I like to to hear people are doing good. Even though you could just be saying that but anyway. so I'm I'm a customer of your bank and actually have business accounts with you guys and personal accounts for many years now but I'm looking to do some things for my business and I wanted to find out what exact requirement, documentation requirements are needed to go about getting a business loan.",['InformIntent'],ApplyLoan,finance
+2015,finance_0607,finance_0607_007,Customer,"Look at yourself in the mirror after not not looking too pretty, but I . I'm just calling right now to update my street address obviously cuz I moved.",['InformIntent'],UpdateStreetAddress,finance
+2016,finance_0607,finance_0607_048,Customer,yes actually. I almost forgot. I also would like to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
+2017,finance_0608,finance_0608_023,Customer,All I wanna do is change the way that I'm receiving my monthly statements.,['InformIntent'],ChangeStatementDelivery,finance
+2018,finance_0610,finance_0610_001,Customer,Yes so I'm possibly wanting to open a business account and I was wondering what you'll required. before I'll be able to do that like what do you require for someone to do that?,['InformIntent'],OpenAccount,finance
+2019,finance_0612,finance_0612_001,Customer,"Hi, this is Luis. And, I'm calling because I have a, well, I have a checking account with you. And I I was thinking of applying for a gold card next month, not not in a rush to do it right now, I'll probably due it next month. But I am considering getting an auto loan and then, I'm also thinking of starting a business, so I might want to expand and get a business account. And potentially get a SBA loan, but, before I do any of this, I I I would like to talk to a financial advisor. I've I've heard that you have a very good department of financial advisors. So, yeah, if I could get put into contact with with someone, I I'd love to set something up.",['InformIntent'],ScheduleAppointment,finance
+2020,finance_0613,finance_0613_001,Customer,Hi Jerry. I I usually do it online but I didn't wanna do it online. I have talk to a person right now. I'd like to make a market order on the gap.,['InformIntent'],PurchaseStocks,finance
+2021,finance_0616,finance_0616_001,Customer,"Hey how you doing, Jerry? I was going to stop by but didn't happen. I run out of time. But I want to transfer some funds to my cause I got a big big hit going hit my checking account. I want to make sure the funds was there to cover it.",['InformIntent'],MakeTransfer,finance
+2022,finance_0619,finance_0619_001,Customer,"Hello Giana. I keep forgetting when I have to pay this bill. my business has me working late almost almost almost night almost every night. and so it's hard to even pay attention what's going on at the end of the day sometime. I would like to set up a I would like to set up this bill for automatic payments, so I don't have to worry about this anymore. Can you help me with that please?",['InformIntent'],SetAutoPayment,finance
+2023,finance_0620,finance_0620_008,Customer,lost the one I had. gold card. I just need to get that replaced.,['InformIntent'],RequestNewCard,finance
+2024,finance_0620,finance_0620_033,Customer,Oh OK. let's go ahead and try that.,[],ApplyCreditCard,finance
+2025,finance_0621,finance_0621_002,Customer,I need to make a wire transfer please.,['InformIntent'],MakeTransfer,finance
+2026,finance_0622,finance_0622_001,Customer,hi. yeah I'm just calling because I need wanna hear about your guy's loans that you guys offer.,['InformIntent'],GetLoanInfo,finance
+2027,finance_0622,finance_0622_070,Customer,Actually can I ask I actually I wanted to ask you about like a credit card. I'm wanna get another credit card as well. Do you guys have like a like a bronze card or like something like that like . What kind of cards do you guys offer in terms of cards?,['InformIntent'],GetCreditCardInfo,finance
+2028,finance_0624,finance_0624_006,Customer,"OK I have a couple things. I wanna look at exchange rates and also have a previous question too. so last time I I called up here about an exchange rate for what's it called, the Yen?",[],GetExchangeRate,finance
+2029,finance_0624,finance_0624_058,Customer,Great. I think you think that's what I'm gonna do if you can go ahead and exchange five hundred dollars of American. Just gonna be a little spending money.,['InformIntent'],MakeTransfer,finance
+2030,finance_0625,finance_0625_001,Customer,Yes. So I'm trying to find out what the Consumer Price Index is.,['InformIntent'],AskConsumerPriceIndex,finance
+2031,finance_0626,finance_0626_001,Customer,"Hey Jenny, how you doing? I called, I guess it was about a month ago, to change over my statement delivery and I have yet to get my statement this month and I'm getting a little worried if I did it correctly, if there was a fail up on my end, your end, somebody's end.",['InformIntent'],ChangeStatementDelivery,finance
+2032,finance_0627,finance_0627_001,Customer,Good afternoon Natasha. I'm calling to set up an automated billing for one of my vendor account.,['InformIntent'],SetAutoPayment,finance
+2033,finance_0629,finance_0629_006,Customer,"Well actually, it it's not even a problem so that's a good thing. I try to stay away from having problems in life and problems in business so that's going to lead to question number one. I wanted to find out about applying for secure business loan for my business. I was looking to do some upgrades to my business, you know upgrade the the equipment and furniture, and you know, do a whole overhaul. It's been quite a long time and it really needs it.",['InformIntent'],ApplyLoan,finance
+2034,finance_0629,finance_0629_086,Customer,And I wanted to add my wife's name on to the business our business bank,['InformIntent'],AddUserToAccount,finance
+2035,finance_0631,finance_0631_011,Customer,Going overseas and stuff like that. not only between language food you know all all the basic everyday forms of life barriers but there's also the financial money barrier. so I was wondering if I would be able to bother you for whatever the exchange rate would be to go over to Europe.,['InformIntent'],GetExchangeRate,finance
+2036,finance_0631,finance_0631_039,Customer,"OK, so that's gonna go. It's going over to Europe so I'm gonna need.",[],ApplyCreditCard,finance
+2037,finance_0631,finance_0631_041,Customer,Like a traveler's card set up in Europe.,[],ApplyCreditCard,finance
+2038,finance_0633,finance_0633_005,Customer,I would like to know the exchange rate between the US dollar and the British pound.,['InformIntent'],GetExchangeRate,finance
+2039,finance_0633,finance_0633_015,Customer,OK and could you also tell me the exchange rate between the US dollar and the Chinese Yuan?,['InformIntent'],GetExchangeRate,finance
+2040,finance_0633,finance_0633_023,Customer,My my day is going pretty good. I also would like to know what type of loans that you offer?,['InformIntent'],GetLoanInfo,finance
+2041,finance_0636,finance_0636_001,Customer,"Hi. I need to close my savings account, please.",['InformIntent'],CloseAccount,finance
+2042,finance_0636,finance_0636_032,Customer,"That's correct. I'm broke all the time. So I never. I mean I'm just. I'm. It's. It always goes under the amount that I'm supposed to keep in there so I don't incur a fee and I just can't do it. So I'm like, you know what. I'm gonna just transfer everything into my checking.",[],MakeTransfer,finance
+2043,finance_0637,finance_0637_001,Customer,"Hello Ryan, I had my business for a few years now through your bank and I just you know I just don't feel like I'm getting all of the you know all of the benefits of Intellibank. I think that I'm like doing the bare minimum and I have always heard that you're great. And every time I go to like a party or something and they hear that I'm with Intellibank they're always impressed and they say oh have you done this? Or have you done this? I'm like no, I haven't but I would like to and so I just kind of you know, just wondering if there's any sort of like financial advisor or someone I can talk with?",['InformIntent'],ScheduleAppointment,finance
+2044,finance_0639,finance_0639_001,Customer,yes the post office is really unreliable these days and it it takes them four or five days to get my mail and my statements are arriving about five days after they're supposed to be. anything we can do about that?,['InformIntent'],ChangeStatementDelivery,finance
+2045,finance_0639,finance_0639_029,Customer,can you tell me what type of business loans that you offer?,['InformIntent'],GetLoanInfo,finance
+2046,finance_0641,finance_0641_001,Customer,Yes what documents do I need to apply for a loan?,['InformIntent'],GetLoanInfo,finance
+2047,finance_0643,finance_0643_001,Customer,"Yeah, I accidentally left my credit card in the pocket of my jacket and then I put it in the dryer and it's melted.",['InformIntent'],RequestNewCard,finance
+2048,finance_0647,finance_0647_035,Customer,Could you also tell me the balance of my silver card.,['InformIntent'],CheckAccountBalance,finance
+2049,finance_0647,finance_0647_043,Customer,OK. are you able to process a payment over the phone for me?,['InformIntent'],MakeCreditCardPayment,finance
+2050,finance_0648,finance_0648_004,Customer,Well I'm just a little hesitant to tell you why I'm calling I'm closing my account today.,[],CloseAccount,finance
+2051,finance_0648,finance_0648_071,Customer,And then you can send me an email about a loan.,['InformIntent'],GetLoanInfo,finance
+2052,finance_0649,finance_0649_003,Customer,Great. I would like to schedule an appointment with an investment specialist.,['InformIntent'],ScheduleAppointment,finance
+2053,finance_0650,finance_0650_001,Customer,I need to change my phone number.,['InformIntent'],UpdatePhoneNumber,finance
+2054,finance_0652,finance_0652_014,Customer,I have an employee that needs to have access to my account.,['InformIntent'],AddUserToAccount,finance
+2055,finance_0652,finance_0652_028,Customer,Which do I qualify for?,['InformIntent'],GetCreditCardInfo,finance
+2056,finance_0653,finance_0653_001,Customer,"Hi, this is Peter Davis. I own an organic shop Tom's Grocery and I wanna do more for the environment and I get too much paperwork at my home address. Do you know anything to help me to get less paper?",['InformIntent'],ChangeStatementDelivery,finance
+2057,finance_0655,finance_0655_001,Customer,"Yeah I'm gonna need help with my account. I need to make some changes. yeah I really need to change the email because my old email someone else has access to it. And I no longer want that person reading my my bank information so I'm gonna make an email specifically for the for information with the bank. So I I would like to update the email, because as I said my old email is just . To be honest, my my ex-wife has access to it and I really don't don't want her looking at my account or anything like that. Or any information to do with my finances because it is really troublesome and problematic with the with the divorce settlement. And it's just becoming a huge headache. So I really just want to change my email with the bank so I no longer have to deal with this situation.",['InformIntent'],UpdateEmail,finance
+2058,finance_0658,finance_0658_001,Customer,"Diana, I've been wanting to I've been meaning to open an account for an SBA seven A loan.",['InformIntent'],ApplyLoan,finance
+2059,finance_0661,finance_0661_003,Customer,I'm thinking about buying a piece of property and I would like to know the interest rates of your real estate loan.,['InformIntent'],GetLoanInfo,finance
+2060,finance_0661,finance_0661_005,Customer,OK. If I apply. can I apply today?,['InformIntent'],ApplyLoan,finance
+2061,finance_0662,finance_0662_003,Customer,Yes ma'am I sure am. I am calling from Great Sounds Incorporated just to let you guys know that we have moved into our new location.,['InformIntent'],UpdateStreetAddress,finance
+2062,finance_0662,finance_0662_019,Customer,"Yes actually, we also had our telephone number changed. Can I go ahead and update that as well?",['InformIntent'],UpdatePhoneNumber,finance
+2063,finance_0662,finance_0662_023,Customer,"OK great, thank you so much. And actually, while I have you on the phone Brenda could I go ahead and check the available balance on our Intellibank business silver card?",['InformIntent'],CheckAccountBalance,finance
+2064,finance_0662,finance_0662_032,Customer,"OK wonderful, thank you so much, and I'm so sorry to keep aggravating you but could I go ahead and verify the balance on our term loan as well?",['InformIntent'],CheckLoanBalance,finance
+2065,finance_0663,finance_0663_001,Customer,"Hi, I wanted to schedule a payment for my credit card account.",['InformIntent'],MakeCreditCardPayment,finance
+2066,finance_0663,finance_0663_051,Customer,"can I find out from you, how much my balance is? Are you able to see that in the system?",['InformIntent'],CheckAccountBalance,finance
+2067,finance_0663,finance_0663_074,Customer,And am I gonna get a receipt of that to my email or something?,['InformIntent'],RequestEmail,finance
+2068,finance_0674,finance_0674_003,Customer,"I, I guess a branch location would work.",[],FindBranch,finance
+2069,finance_0674,finance_0674_005,Customer,"It's one twenty-one, Parkside Acres, Branson. Actually, you know what, Daisy I need to update some information on my account, so is that something I can do over the phone with you?",[],UpdatePhoneNumber,finance
+2070,finance_0676,finance_0676_006,Customer,"And by the way, what's what's your branch hours?",['InformIntent'],GetBranchHours,finance
+2071,finance_0677,finance_0677_003,Customer,Pretty good. That's great. Yeah I need to cancel a check take. You know taken care of something happened I filled in the wrong wrong amount so I need to get that fixed.,['InformIntent'],CancelCheck,finance
+2072,finance_0678,finance_0678_051,Customer,can you send me another paper?,['InformIntent'],RequestNewCard,finance
+2073,finance_0678,finance_0678_053,Customer,OK that'd be great but first I need to check my account balance for both my checking and savings account just to make sure that I could afford to rack up all that debt for thirty-six months you know I wanna be able to make sure I could cover it. Cuz really have much work lately so if I could check to see If you know if I could cover that yeah.,['InformIntent'],CheckAccountBalance,finance
+2074,finance_0682,finance_0682_050,Customer,OK. So what I wanna know is the the exchange rate.,['InformIntent'],GetExchangeRate,finance
+2075,finance_0686,finance_0686_003,Customer,"Well, I I have to send some money over to a fabric place, and I'm trying to pay this vendor and whatnot online, and and I I I just can't seem to figure out the online mobile app. I'm terrible at technology!",['InformIntent'],MakeTransfer,finance
+2076,finance_0686,finance_0686_025,Customer,how much is in my account currently?,['InformIntent'],CheckAccountBalance,finance
+2077,finance_0687,finance_0687_011,Customer,well you can check my checking actually.,[],CheckAccountBalance,finance
+2078,finance_0690,finance_0690_001,Customer,"Yes, hello Gianna. I wanted to set up an automatic credit card payment. Can I set this up over the phone? Also can I change the payments later?",['InformIntent'],SetAutoPayment,finance
+2079,finance_0692,finance_0692_001,Customer,"Rebecca, I was wanting to get some information about your S B A five oh four loan. I'm looking to upgrade some office space, just wanting to see if this is a, a good option for my company. can you give me a little bit more information about the the five oh fours?",['InformIntent'],GetLoanInfo,finance
+2080,finance_0692,finance_0692_020,Customer,"OK. All right, so is there is there an online application? What's the what's the best way to to",['InformIntent'],ApplyLoan,finance
+2081,finance_0692,finance_0692_064,Customer,"you know . It's it's off the wall question. is it possible to get partial in American dollars, and other exchanged for euro dollars?",['InformIntent'],GetLoanInfo,finance
+2082,finance_0692,finance_0692_067,Customer,"What is the. Do you, do you know what the exchange rate is offhand?",['InformIntent'],GetExchangeRate,finance
+2083,finance_0693,finance_0693_003,Customer,"I'm doing great. Just I I need to order checks, man, and I need to I need to order them fast.",['InformIntent'],OrderCheck,finance
+2084,finance_0693,finance_0693_061,Customer,"Thank you so much and and let me ask you. Is your online services, is it the is it the same?",['InformIntent'],OnlineBankingInfo,finance
+2085,finance_0694,finance_0694_006,Customer,well I was wondering if you could change my number on my card there.,['InformIntent'],UpdatePhoneNumber,finance
+2086,finance_0694,finance_0694_040,Customer,the the auto rate sounds pretty good.,[],GetLoanInfo,finance
+2087,finance_0694,finance_0694_044,Customer,yeah go yeah go ahead and sign me up for that.,['InformIntent'],ApplyLoan,finance
+2088,finance_0697,finance_0697_003,Customer,"Oh yes ma'am I sure am. This is Yolanda, I'm calling from the Fox and Hounds and I was needing to see if I could check the balance on our real estate loan please.",['InformIntent'],CheckLoanBalance,finance
+2089,finance_0697,finance_0697_022,Customer,Yes ma'am absolutely. Actually we just moved from our old building out to our brand new building and oh my gosh it's so beautiful out here I am so excited. I need to change our address if I may?,['InformIntent'],UpdateStreetAddress,finance
+2090,finance_0697,finance_0697_026,Customer,Yes ma'am that is correct and could I also go ahead and verify and make sure you have the correct phone number for us? That was changed as well.,['InformIntent'],UpdatePhoneNumber,finance
+2091,finance_0698,finance_0698_027,Customer,Oh yeah I I wanted to check my loan balance.,['InformIntent'],CheckLoanBalance,finance
+2092,finance_0698,finance_0698_044,Customer,"OK OK, could I also make a payment?",['InformIntent'],PayLoan,finance
+2093,finance_0698,finance_0698_063,Customer,"You can send it to my email. That way I have like a, you know, hard copy.",[],RequestEmail,finance
+2094,finance_0700,finance_0700_001,Customer,"Yes, I wanna apply for an SBA seven A loan please.",['InformIntent'],ApplyLoan,finance
+2095,finance_0701,finance_0701_001,Customer,Hi Mary. I'm wanting to get some information about my debt-to-income ratio. I've I've held accounts with with Intellibank for several years and I was hoping you could help me out with with this number.,['InformIntent'],GetDebtIncomeRatio,finance
+2096,finance_0701,finance_0701_003,Customer,Cuz I'm also looking to apply for a loan.,['InformIntent'],ApplyLoan,finance
+2097,finance_0701,finance_0701_026,Customer,Yeah. I had my eye on the SBA five oh four.,[],ApplyLoan,finance
+2098,finance_0703,finance_0703_028,Customer,"Okay, yeah, that sounds great. I'll see you guys then. Oh wait, what are your regular branch hours?",['InformIntent'],GetBranchHours,finance
+2099,finance_0703,finance_0703_030,Customer,"Okay, that sounds good. While I have you on the phone, can you check my account?",['InformIntent'],CheckAccountBalance,finance
+2100,finance_0703,finance_0703_040,Customer,"Okay, that sounds about right. Can I check the savings too while I'm at it.",['InformIntent'],CheckAccountBalance,finance
+2101,finance_0703,finance_0703_044,Customer,"Okay. And Oh, one last thing. Can you send an email reminder? for that appointment?",['InformIntent'],RequestEmail,finance
+2102,finance_0706,finance_0706_001,Customer,Hi my name is Jane Morrell and I need I need to get someone added to my account.,['InformIntent'],AddUserToAccount,finance
+2103,finance_0707,finance_0707_001,Customer,"Yes, Jerry, I need to cancel a check.",['InformIntent'],CancelCheck,finance
+2104,finance_0709,finance_0709_001,Customer,Hey George. I I'm calling to because I have a Small Business Account with you guys and I'm looking to start a Sorry . I'm looking to start,[],ApplyCreditCard,finance
+2105,finance_0709,finance_0709_004,Customer,"Corporate Credit Card with you guys. I had one with my old bank and obviously that's, you know, become obsolete, so that's something that you know, I would be able to get from you guys. Can you help me with that?",['InformIntent'],ApplyCreditCard,finance
+2106,finance_0709,finance_0709_038,Customer,"Yeah, real quick I do have to go in about like forty seconds, but I I should have mentioned this earlier. I do wanna apply also for an ABS loan, was it? S. ABS loan I think.",['InformIntent'],ApplyLoan,finance
+2107,finance_0713,finance_0713_001,Customer,Yes hi. I'm going out of town this weekend to my high school reunion. Looking forward to it. I'm looking forward to it. and so I would like to schedule a credit card premise so I won't miss. so I won't miss it. Is that possible to do?,['InformIntent'],MakeCreditCardPayment,finance
+2108,finance_0714,finance_0714_001,Customer,"yes, I have a bunch of loans and some credit cards with Intellibank. so I was wondering if you could tell me what my income to debt ratio for my business is based off of that stuff.",['InformIntent'],GetDebtIncomeRatio,finance
+2109,finance_0715,finance_0715_003,Customer,"Yes, I need to add her as a user of my account. Will, is this something I can do over the phone with you and will this take very long?",['InformIntent'],AddUserToAccount,finance
+2110,finance_0716,finance_0716_001,Customer,"Hey. Yeah, I have a business and I need to open a new checking account for it. Can I do that with you guys or are you only personal checking?",['InformIntent'],OpenAccount,finance
+2111,finance_0717,finance_0717_007,Customer,"I'm actually calling, I'm with Prospa Pal, and I need to change the PIN number for the access on our account.",['InformIntent'],ChangePin,finance
+2112,finance_0717,finance_0717_027,Customer,"Yes ma'am, actually while I have you on the phone would it be possible to go ahead and check the balance on our SBA five oh four loan?",['InformIntent'],CheckLoanBalance,finance
+2113,finance_0719,finance_0719_005,Customer,"Right, so I was hoping to look at exchange rates.",['InformIntent'],GetExchangeRate,finance
+2114,finance_0720,finance_0720_001,Customer,Hi Malcolm. I am a business customer. And we recently moved and I made a major mistake. I never changed the address on our account. everything's still been going to the old address and it's it's it's it's been rough but it's all my fault so only have myself to blame.,[],UpdateStreetAddress,finance
+2115,finance_0721,finance_0721_001,Customer,"Hey Bob, how you doing? my name is Vincent and I'm calling to get a credit report.",['InformIntent'],GetCreditReport,finance
+2116,finance_0724,finance_0724_001,Customer,"Oh hello, my name is Sharlen and I was calling to inquire about the current value of a certain stock.",['InformIntent'],GetStockQuote,finance
+2117,finance_0724,finance_0724_025,Customer,"Oh yes, I had an inquiry about does that bank offer is it a business plat card or is it I'm not sure about the spelling.",['InformIntent'],GetCreditCardInfo,finance
+2118,finance_0725,finance_0725_014,Customer,"Oh, yes, thank you. I would like to change this change this. I I'm constantly receiving paper statements in the mail,",['InformIntent'],ChangeStatementDelivery,finance
+2119,finance_0725,finance_0725_015,Customer,And I need to. I would like that to change.,[],ChangeStatementDelivery,finance
+2120,finance_0727,finance_0727_001,Customer,Hi I was looking for some help to get a line of credit at the bank.,['InformIntent'],ApplyLoan,finance
+2121,finance_0727,finance_0727_037,Customer,Yeah yeah that that was that's great. That will be fantastic for for my advertising. I'm gonna be using that towards getting some new business. Speaking of which I wanted to ask about something else. I wanted to know my debt income ratio.,['InformIntent'],GetDebtIncomeRatio,finance
+2122,finance_0730,finance_0730_032,Customer,why don't we go ahead and and and check my my credit card balance see where I'm at owe you,['InformIntent'],CheckAccountBalance,finance
+2123,finance_0734,finance_0734_001,Customer,Yes I want to. We relocated from one location to another and I just want to make sure I I receive my statements on time.,['InformIntent'],UpdateStreetAddress,finance
+2124,finance_0736,finance_0736_001,Customer,"Hi, Donald. I'm trying to set up some automatic loan payments. Can you help me with that?",['InformIntent'],SetAutoPayment,finance
+2125,finance_0736,finance_0736_021,Customer,Can I like access all my information through the online portal?,['InformIntent'],OnlineBankingInfo,finance
+2126,finance_0736,finance_0736_024,Customer,No no no I'm just. I'm wondering like if we can do everything over the online portal now like what what does the phone service provide that like I couldn't do online?,['InformIntent'],OnlineBankingInfo,finance
+2127,finance_0737,finance_0737_023,Customer,I need my debt income ratio.,['InformIntent'],GetDebtIncomeRatio,finance
+2128,finance_0737,finance_0737_047,Customer,Is there a balance I can get?,['InformIntent'],CheckAccountBalance,finance
+2129,finance_0738,finance_0738_005,Customer,I am wanting the Consumer Price Index.,['InformIntent'],AskConsumerPriceIndex,finance
+2130,finance_0738,finance_0738_023,Customer,"All right, that sounds great. and what type of loans do you offer?",['InformIntent'],GetLoanInfo,finance
+2131,finance_0744,finance_0744_072,Customer,"Yeah, yeah so I do have a brand new email address.",[],UpdateEmail,finance
+2132,finance_0745,finance_0745_001,Customer,Hi Craig. my name is Melanie Frigard and I was just hoping to get the available balance on my credit card.,['InformIntent'],CheckAccountBalance,finance
+2133,finance_0745,finance_0745_016,Customer,"Hey, since we're talking about my credit. Do you see what other cards again apply for.",['InformIntent'],GetCreditCardInfo,finance
+2134,finance_0745,finance_0745_019,Customer,Can I open two of those?,['InformIntent'],ApplyCreditCard,finance
+2135,finance_0746,finance_0746_001,Customer,"Hey, how you doing Jerry? I was gonna stop by but I didn't really have time to stop by. I'm trying to just run out. So much going on. I just got so busy but I wanted to check on my checking what's the balance on my checking account?",['InformIntent'],CheckAccountBalance,finance
+2136,finance_0746,finance_0746_017,Customer,"Yes OK, and what's available when you get to. My other question what's available on my gold card?",['InformIntent'],CheckAccountBalance,finance
+2137,finance_0747,finance_0747_010,Customer,"yeah, I think I think so. I think that, I think that it would be better to go paperless. I mean, what do you think? I mean just basically just just putting my account statements in the recycling bin, right? So",[],ChangeStatementDelivery,finance
+2138,finance_0748,finance_0748_005,Customer,I really need to open a savings account. Start saving some money could you talk to me about some of this?,['InformIntent'],OpenAccount,finance
+2139,finance_0749,finance_0749_019,Customer,Account balance for for for this cycle.,[],CheckAccountBalance,finance
+2140,finance_0750,finance_0750_029,Customer,Can you tell me what the maximum credit line would be?,['InformIntent'],GetCreditCardInfo,finance
+2141,finance_0755,finance_0755_001,Customer,"yeah. My name is Ian, and I need to do a transfer from one of my business accounts to another one of my business accounts.",['InformIntent'],MakeTransfer,finance
+2142,finance_0756,finance_0756_003,Customer,doing good just a little little say aloof might be the word that the kids use today. trying to figure out you know I'm not too good with this whole like online world and I'm not too sure about it and I don't really trust it and I'm just wondering like what is my loan balance? I've been trying figure out how to get my my loan balance on my business loan and I just I I don't know how to do it.,['InformIntent'],CheckLoanBalance,finance
+2143,finance_0756,finance_0756_049,Customer,OK well let let me ask you this would I be able to update a phone number by chance cuz I I also need to that. I bother you to do that or wait and do it online or?,['InformIntent'],UpdatePhoneNumber,finance
+2144,finance_0757,finance_0757_001,Customer,"Good morning, good morning Danny. the reason for my call is I just wanted to get in touch with someone and I wanted to verify what my net income is.",['InformIntent'],NetIncome,finance
+2145,finance_0757,finance_0757_034,Customer,"Yeah, and so, I've, I've had that for a few years. I really like it, I, I, I love having this account with you. And so now wait, I'm thinking, I maybe want to get a real estate loan from, from you. So, would I be able to qualify for that? And.",['InformIntent'],ApplyLoan,finance
+2146,finance_0757,finance_0757_058,Customer,"Perfect, yeah, I, I'll do that immediately. And, can you send like me an email with all this information?",['InformIntent'],RequestEmail,finance
+2147,finance_0758,finance_0758_001,Customer,"Hello Maxwell. I am just kinda like scattered and running around here in the middle of a bunch of things. Got a bunch of meetings and I just heard about a property that's gonna be up for sale that I'm interested in getting, but I just don't know if I can afford it right now, and I'm like kinda weighing my options and also seeing what's out there as far as any kind of loans. might have to get another credit card. it's just kinda like a real transition period for my business and I just heard about this opportunity and I don't wanna let it slip away. I also don't know if the timing's right, so I'm just like calling all the places I'm dealing with as far as my money and my financial advice and everything and just seeing if there's any way that I can make this happen. So you know, just seeing if you could help me today.",['InformIntent'],GetLoanInfo,finance
+2148,finance_0759,finance_0759_001,Customer,"Hi Jerry. I'd like to, to apply for a SBA seventy loan.",['InformIntent'],ApplyLoan,finance
+2149,finance_0760,finance_0760_008,Customer,"well, just wanted to get the consumer price index on cars right now. I'm looking to buy a new car.",['InformIntent'],AskConsumerPriceIndex,finance
+2150,finance_0760,finance_0760_037,Customer,Could you So tell me about these car loans.,['InformIntent'],GetLoanInfo,finance
+2151,finance_0760,finance_0760_067,Customer,Am I eligible for the Platinum Card?,['InformIntent'],GetCreditCardInfo,finance
+2152,finance_0761,finance_0761_007,Customer,OK yeah I think I wanna open a savings account then.,['InformIntent'],OpenAccount,finance
+2153,finance_0762,finance_0762_016,Customer,"Nah it's fine, just man I'm still on the novacane so a little bit, a little bit out there. I, I just remembered actually I wanted to also update my phone number with Intellibank if I can?",['InformIntent'],UpdatePhoneNumber,finance
+2154,finance_0763,finance_0763_019,Customer,"Yes, so because I also wanna get the SBA five oh four business loan, is that what we're doing?",['InformIntent'],ApplyLoan,finance
+2155,finance_0766,finance_0766_001,Customer,"Yes, I want to change my email address.",['InformIntent'],UpdateEmail,finance
+2156,finance_0766,finance_0766_039,Customer,"Yes, I do have something else. can you tell me what my intelligence savings account balance is?",['InformIntent'],CheckAccountBalance,finance
+2157,finance_0775,finance_0775_001,Customer,yes. I have been trying to reach you guys all day. I have a problem here with my business transaction. I think it already went through. but never mind now. I ran out of checks and I'm trying to figure out how to get more. Are you able to help me with that problem?,['InformIntent'],OrderCheck,finance
+2158,finance_0776,finance_0776_022,Customer,I wanna change the statement of delivery.,['InformIntent'],ChangeStatementDelivery,finance
+2159,finance_0776,finance_0776_026,Customer,and I also wanna get my credit card balance.,['InformIntent'],CheckAccountBalance,finance
+2160,finance_0777,finance_0777_009,Customer,Well today I have a couple of things I need. I need my credit card balance.,['InformIntent'],CheckAccountBalance,finance
+2161,finance_0777,finance_0777_011,Customer,And I need to open up a corporate business card account?,['InformIntent'],ApplyCreditCard,finance
+2162,finance_0779,finance_0779_003,Customer,"Excellent, thank you, thank you. we had a cheque sent out, from our Complete Service checking account and it looks like we kind of sent that to the wrong address.",['InformIntent'],CancelCheck,finance
+2163,finance_0780,finance_0780_001,Customer,"Hi, Donald. just. Just to have to close that account, sorry to say.",[],CloseAccount,finance
+2164,finance_0788,finance_0788_004,Customer,"Oh, OK. yeah. I I need to transfer money from my checking to my savings please.",['InformIntent'],MakeTransfer,finance
+2165,finance_0788,finance_0788_045,Customer,And then can you tell me. Cuz I called yesterday and we got cut off like right before we finished. Can you tell me was there three hundred dollars that went into the savings account yesterday?,['InformIntent'],GetTransactions,finance
+2166,finance_0791,finance_0791_001,Customer,Hi I need to cancel a cheque please.,['InformIntent'],CancelCheck,finance
+2167,finance_0792,finance_0792_001,Customer,Hi David my name's Blake and I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,finance
+2168,finance_0792,finance_0792_036,Customer,"Forty-four cent. Ooh. Where would I be without that forty-four cent. Well thank you so much. I appreciate it. also, while you have it pulled up, could you tell me if I had any withdrawals for more than three hundred in the last two weeks?",[],GetTransactions,finance
+2169,finance_0792,finance_0792_048,Customer,hmm interesting. OK. . Thank you so much. Would you be able to email me the screenshot or something like that cuz I still can't get in my account on the app.,['InformIntent'],RequestEmail,finance
+2170,finance_0794,finance_0794_001,Customer,Hi yeah I need to set up an appointment with one of your Inteller bank people.,['InformIntent'],ScheduleAppointment,finance
+2171,finance_0795,finance_0795_001,Customer,"Verna, I'm wanting to open an SBA seven A loan.",['InformIntent'],ApplyLoan,finance
+2172,finance_0796,finance_0796_001,Customer,"Yes so, I need to check and see how much I have to left to pay on my loan if I can.",['InformIntent'],CheckLoanBalance,finance
+2173,finance_0796,finance_0796_020,Customer,"No, I don't think so, but could you tell me the available balance on my credit card?",['InformIntent'],CheckAccountBalance,finance
+2174,finance_0798,finance_0798_005,Customer,Oh I think it should be an easy fix. I need to update my email address on my banking business account.,['InformIntent'],UpdateEmail,finance
+2175,finance_0798,finance_0798_021,Customer,change my email I'm wondering what what type of loan options are available as a small business owner here from your bank?,['InformIntent'],GetLoanInfo,finance
+2176,finance_0799,finance_0799_005,Customer,Yeah my credit limit would be great.,[],CheckAccountBalance,finance
+2177,finance_0800,finance_0800_008,Customer,"And I wanna look at it the exchange rates between Europe I don't even care where I go in Europe, to tell you the truth. It's all of Europe right? So, Euro or Russia.",[],GetExchangeRate,finance
+2178,finance_0805,finance_0805_001,Customer,"Yeah. I am looking to send my parents some money. And I was wondering what the fastest easiest, most efficient way to do that would be. And they don't have an account with Intellibank. Or Intelligent Bank. I always forget your name. I'm sorry.",['InformIntent'],MakeTransfer,finance
+2179,finance_0809,finance_0809_003,Customer,"Hi, yeah, I was looking to transfer a balance from my checking account to savings.",['InformIntent'],MakeTransfer,finance
+2180,finance_0810,finance_0810_005,Customer,"Yes. So the reason for my call is because. So I have a checking and a savings account I've also gotten an auto loan in the past. I had a. I had a Gold Card and then I I canceled the Gold Card cuz I just wasn't using it that much. But I'd actually like to reopen the Gold Card because I'm, you know, with my business I'm starting to starting to get a lot more weekly purchases and I think it could beneficial if I was doing this with the Gold Card so. I'm doing the application online and it's asking me for my net my net income and I don't have the handy. Could you help me verify what my net income is?",['InformIntent'],NetIncome,finance
+2181,finance_0810,finance_0810_049,Customer,"Yes. That that makes. Yeah. That that matches my my documents. OK. All right. So with that net income could I just you know, get the Gold Card going. All right. You know what. You think I could qualify for a Platinum Card?",['InformIntent'],GetCreditCardInfo,finance
+2182,finance_0812,finance_0812_017,Customer,Mm I I would love to get a line of credit.,['InformIntent'],ApplyLoan,finance
+2183,finance_0813,finance_0813_036,Customer,"And I wanna get some we're visiting some family. my wife is is from Spain we're visiting her family and I just wanted to I wanted to see what the transfer was, in terms of the currency. what the currency rate is, the exchange rate. Pardon me.",['InformIntent'],GetExchangeRate,finance
+2184,finance_0813,finance_0813_041,Customer,I would love to transfer some money over to that account. And I just want to see what number it lands on.,['InformIntent'],MakeTransfer,finance
+2185,finance_0816,finance_0816_001,Customer,"Yes, I'm calling to get the liquidity ratio for my business account with you guys.",['InformIntent'],AskLiquidityRatio,finance
+2186,finance_0817,finance_0817_001,Customer,Hi Jason my name's Coll Lambach I'm looking that I go ahead and set up some automatic billing. I have my account number here. It's one seven two nine two four. I also got my social last four digits is gonna be four eight two nine and I also have my birth date it's ten twenty-two eighty and then I got whatever else you need as far as my personal information goes.,['InformIntent'],SetAutoPayment,finance
+2187,finance_0821,finance_0821_002,Customer,"Hey, Georgeo. I'm looking to move some money to a another person, I'm not exactly sure how to do it. They don't like Paypal, they're not really interested in in taking, taking like paper checks cash, they're they're a little particular so how do I do that? Just kind of, I'm guessing bank to bank?",['InformIntent'],MakeTransfer,finance
+2188,finance_0823,finance_0823_001,Customer,Yes so I've accidentally left my card in the pocket of my jacket and then I threw it in the dryer and I'm quite certain that it's melted.,['InformIntent'],RequestNewCard,finance
+2189,finance_0823,finance_0823_043,Customer,Actually I can I do that. I I've I always have trouble remembering the one that was given to me on the last card so can I put the new pin on this one?,['InformIntent'],ChangePin,finance
+2190,finance_0824,finance_0824_015,Customer,"Yeah, can you tell me more about it. What what is a secured loan? What is that?",['InformIntent'],GetLoanInfo,finance
+2191,finance_0825,finance_0825_005,Customer,Yeah I just don't like this winter weather. anyway I I was calling Renee to see if I could get a report on my investments.,['InformIntent'],GetInvestmentReport,finance
+2192,finance_0825,finance_0825_040,Customer,Oh so if I have online banking I can look up these reports online?,['InformIntent'],OnlineBankingInfo,finance
+2193,finance_0826,finance_0826_028,Customer,Well I was wondering about my card balance due?,['InformIntent'],CheckAccountBalance,finance
+2194,finance_0826,finance_0826_046,Customer,Upgrade me?,[],ApplyCreditCard,finance
+2195,finance_0827,finance_0827_001,Customer,I need to open a business total checking account.,['InformIntent'],OpenAccount,finance
+2196,finance_0830,finance_0830_001,Customer,"Hi Boris. I am a member of the bank and I would like to add a another user to my business account, if that's at all possible.",['InformIntent'],AddUserToAccount,finance
+2197,finance_0833,finance_0833_040,Customer,Well that's actually cool is actually let me ask you this is you know paying online faster than actually you know getting things mailed out or?,['InformIntent'],OnlineBankingInfo,finance
+2198,finance_0834,finance_0834_008,Customer,I need to check the balance on my credit card please.,['InformIntent'],CheckAccountBalance,finance
+2199,finance_0834,finance_0834_067,Customer,OK and I just would like to close this account if if and have another one mailed to me please?,['InformIntent'],RequestNewCard,finance
+2200,finance_0835,finance_0835_001,Customer,Hi Frances. I'm Travis and I'm trying to shut down one of my accounts.,['InformIntent'],CloseAccount,finance
+2201,finance_0837,finance_0837_001,Customer,Hello Celeste. I am calling to check my account balance.,['InformIntent'],CheckAccountBalance,finance
+2202,finance_0837,finance_0837_078,Customer,"actually, yes. I would like to know about the bank business black card.",['InformIntent'],GetCreditCardInfo,finance
+2203,finance_0839,finance_0839_001,Customer,"Hi, how you doing? I was wondering if I can start a business account with your bank?",['InformIntent'],OpenAccount,finance
+2204,finance_0841,finance_0841_001,Customer,"Hey Arnold, I was just hoping to schedule a loan with you guys. I think I can do that online but I'm just away from a computer right now. I thought I could just call in and take care of that instead. over the phone.",['InformIntent'],PayLoan,finance
+2205,finance_0842,finance_0842_001,Customer,yes I'm calling to set up an automatic loan payment. can you help me with that please?,['InformIntent'],SetAutoPayment,finance
+2206,finance_0843,finance_0843_001,Customer,"Hi Mary Jo, hi yeah OK so, can you get me started with your SPC loan?",['InformIntent'],ApplyLoan,finance
+2207,finance_0845,finance_0845_023,Customer,Yeah and do you guys offer a business plus card or .,['InformIntent'],GetCreditCardInfo,finance
+2208,finance_0849,finance_0849_003,Customer,yeah I need to update my street address on all my both my accounts.,['InformIntent'],UpdateStreetAddress,finance
+2209,finance_0849,finance_0849_046,Customer,OK and if you don't mind me asking what's my balance on my savings?,['InformIntent'],CheckAccountBalance,finance
+2210,finance_0850,finance_0850_001,Customer,Hello my name is Danny Williams and I was calling in regards to paying off my credit card.,['InformIntent'],MakeCreditCardPayment,finance
+2211,finance_0850,finance_0850_026,Customer,balance again?,['InformIntent'],CheckAccountBalance,finance
+2212,finance_0850,finance_0850_050,Customer,Can you set up the auto pay don't have to worry about it.,['InformIntent'],SetAutoPayment,finance
+2213,finance_0851,finance_0851_001,Customer,"Hi Lawrence, I need to get the balance on my business account I have, it's commercial account.",['InformIntent'],CheckAccountBalance,finance
+2214,finance_0851,finance_0851_016,Customer,"OK thanks. Actually now that I have you, I have these account numbers up. Can you check the balance of another account for me?",['InformIntent'],CheckAccountBalance,finance
+2215,finance_0851,finance_0851_022,Customer,yeah actually I'd like to update my email address If I could.,['InformIntent'],UpdateEmail,finance
+2216,finance_0852,finance_0852_001,Customer,Hi Jerry what is the what is ten thousand dollars to the pound?,['InformIntent'],GetExchangeRate,finance
+2217,finance_0853,finance_0853_003,Customer,"I'm doing good. I'm doing really good. I'm actually a small business owner here in Nashville. I have a little a clothing boutique, and yeah I'm trying to you know, I'm I'm still I mean I'm sure some people might consider me still a baby, even though I'm in my thirties but I have you know I'm really trying to get the grasp more and more on the financials, and you know, the business end of the business. The the the the the dollars and cents, the money, the numbers, and stuff like that. I wanted to see if I could maybe you can help me get this number, or point me in a direction of what best way to get it. But I was looking to get the consumer price index number for the clothing.",['InformIntent'],AskConsumerPriceIndex,finance
+2218,finance_0854,finance_0854_010,Customer,I guess mainly like what can I change with it?,['InformIntent'],ChangePin,finance
+2219,finance_0857,finance_0857_001,Customer,Hey Don sorry to say this but I'd like to close my account.,['InformIntent'],CloseAccount,finance
+2220,finance_0858,finance_0858_001,Customer,"Yes, Jerry. I called earlier to check the balance on my intelligence account. But I also wanted to get the debt to income ratio. Can you help me?",['InformIntent'],GetDebtIncomeRatio,finance
+2221,finance_0858,finance_0858_021,Customer,"You know, and I I also would like to get the balance for my checking account.",['InformIntent'],CheckAccountBalance,finance
+2222,finance_0860,finance_0860_041,Customer,"can you tell me about some of the other. Like if I'm going to be traveling, I'd need a traveler's card, right?",['InformIntent'],GetCreditCardInfo,finance
+2223,finance_0861,finance_0861_011,Customer,"Order checks. Yeah, yeah, yeah. That, I didn't even, I didn't even know that was even possible still so I",[],OrderCheck,finance
+2224,finance_0863,finance_0863_001,Customer,yes I was wondering if you offer term loans?,['InformIntent'],GetLoanInfo,finance
+2225,finance_0863,finance_0863_005,Customer,"OK Yeah, my my business is doing pretty good so I want I need some more inventory and let's just apply for one now, if you can?",['InformIntent'],ApplyLoan,finance
+2226,finance_0864,finance_0864_014,Customer,So I'm hoping to talk about A few things. But mainly I'm calling about a real estate loan.,['InformIntent'],ApplyLoan,finance
+2227,finance_0864,finance_0864_102,Customer,So I was getting started with some different banking.,[],OpenAccount,finance
+2228,finance_0867,finance_0867_001,Customer,"Hi, Jerry. I want to close my savings account.",['InformIntent'],CloseAccount,finance
+2229,finance_0867,finance_0867_017,Customer,"Yes sir, I want to close it. I'm not not happy with the what, the interest, it's not gained. It's been a while and the money ain't move. So I just wanted to close that and transfer it to the checking.",['InformIntent'],MakeTransfer,finance
+2230,finance_0868,finance_0868_001,Customer,Hi. My name is Jane Morrell. And I'm calling for a secured loan. I dunno if this is a secured line real estate or whatever. I'm just confused. So can you please help me?,['InformIntent'],ApplyLoan,finance
+2231,finance_0868,finance_0868_063,Customer,No. Can you please break that down more?,['InformIntent'],GetLoanInfo,finance
+2232,finance_0869,finance_0869_001,Customer,"Yes, I want to set up automatic billing, please.",['InformIntent'],SetAutoPayment,finance
+2233,finance_0872,finance_0872_001,Customer,Yes so I was wondering how I was. How I go about setting up automatic payments for my SBA five oh four loan.,['InformIntent'],SetAutoPayment,finance
+2234,finance_0873,finance_0873_001,Customer,"hi, Joseph. I am looking to transfer money from my savings into my checking. Is that something you can help me with today?",['InformIntent'],MakeTransfer,finance
+2235,finance_0873,finance_0873_014,Customer,"Yeah, I was calling to transfer money from my savings into my checking. but before I do that I'm going to need the balance of both of those. Both the checking and the the intel savings.",['InformIntent'],CheckAccountBalance,finance
+2236,finance_0875,finance_0875_001,Customer,"yes, I'm wanting to check my available balance on my platinum credit card.",['InformIntent'],CheckAccountBalance,finance
+2237,finance_0875,finance_0875_019,Customer,OK. can you tell me what is involved in setting up the online banking?,['InformIntent'],OnlineBankingInfo,finance
+2238,finance_0876,finance_0876_005,Customer,OK so I'm I'm looking to to get an SBA loan.,['InformIntent'],ApplyLoan,finance
+2239,finance_0877,finance_0877_001,Customer,Hi Charles I guess I need to sort of move some money around. Does that does that make sense?,['InformIntent'],MakeTransfer,finance
+2240,finance_0878,finance_0878_005,Customer,"OK, yes I am calling to get some information on my debt to income ratio for my business.",['InformIntent'],GetDebtIncomeRatio,finance
+2241,finance_0880,finance_0880_005,Customer,"Yeah it's been going great. I mean it's increased business by at least I think ten percent. But if I can get a statement on that, that would be great.",['InformIntent'],GetBankStatement,finance
+2242,finance_0881,finance_0881_001,Customer,"Hiya Jerry, what is ten thousand dollars to the pound, to change to the pound? What's the rate on that?",['InformIntent'],GetExchangeRate,finance
+2243,finance_0881,finance_0881_007,Customer,"Oh, Ray's Construction Company. Ray's Construction Company. And also give me a balance on my complete account.",['InformIntent'],CheckAccountBalance,finance
+2244,finance_0881,finance_0881_027,Customer,"Well also I'd like to change my address, street address. Could you help me with that?",['InformIntent'],UpdateStreetAddress,finance
+2245,finance_0882,finance_0882_008,Customer,"OK. All right, so can I apply through you?",['InformIntent'],ApplyLoan,finance
+2246,finance_0884,finance_0884_051,Customer,How about the gold?,[],ApplyCreditCard,finance
+2247,finance_0885,finance_0885_042,Customer,"OK. So I just want to go ahead and schedule a payment for my credit card. my my husband, or should I say, ex-husband. we're getting a divorce and I just wanna settle all of my things before we get into the legal aspects of that.",['InformIntent'],MakeCreditCardPayment,finance
+2248,finance_0885,finance_0885_048,Customer,What's my balance?,['InformIntent'],CheckAccountBalance,finance
+2249,finance_0887,finance_0887_003,Customer,"Yes ma'am I sure am, thank you. I'm calling because I do need to update some of my personal information on my account.",['InformIntent'],UpdateEmail,finance
+2250,finance_0887,finance_0887_021,Customer,yeah actually let's see. While I have you on the phone would it be possible for me to go ahead and check the balance on our real estate loan?,['InformIntent'],CheckLoanBalance,finance
+2251,finance_0887,finance_0887_030,Customer,"OK thank you. And also, I'm sorry, one more thing We also have the Intellibank business silver card. Could I check the available balance for that?",['InformIntent'],CheckAccountBalance,finance
+2252,finance_0889,finance_0889_001,Customer,Hi Daniel. I'd like to check my account balance if I could for one of my business accounts. Actually the my business checking account.,['InformIntent'],CheckAccountBalance,finance
+2253,finance_0891,finance_0891_004,Customer,I actually am the owner at Denise's Timepieces and we got a beautiful huge order for some of our timepieces but unfortunately I don't have some of the supplies so I'm having to rush order them from overseas and well I guess what I need to do is wire them the payment for those so I can get my supplies in as soon as possible.,['InformIntent'],MakeTransfer,finance
+2254,finance_0891,finance_0891_044,Customer,"yeah actually, I have one more transfer to do.",[],MakeTransfer,finance
+2255,finance_0893,finance_0893_002,Customer,"hi Brian, I'm Joe and I'm just looking at talk about a loan.",['InformIntent'],GetLoanInfo,finance
+2256,finance_0896,finance_0896_002,Customer,"And, the other one's just for deposits and every day expenses. So, I guess and I'm needing close the account that we use our payroll from.",['InformIntent'],CloseAccount,finance
+2257,finance_0901,finance_0901_019,Customer,OK. I just need to transfer money from my savings to my checking please.,['InformIntent'],MakeTransfer,finance
+2258,finance_0902,finance_0902_023,Customer,What what exactly is a form I need to fill out or what what type of documentation do I do I need?,['InformIntent'],GetLoanInfo,finance
+2259,finance_0903,finance_0903_005,Customer,I just need to make what seems like a simple internal transfer.,['InformIntent'],MakeTransfer,finance
+2260,finance_0903,finance_0903_058,Customer,"Well, yeah actually. I was thinking about opening another account for another small business that I own.",[],OpenAccount,finance
+2261,finance_0904,finance_0904_001,Customer,Hi. This is Peter Davis and I have a problem with one of my employees and I think he has a code that I need when I call you so I want to change that code.,['InformIntent'],ChangePin,finance
+2262,finance_0904,finance_0904_047,Customer,I only want some information by email about the traveler's card.,['InformIntent'],GetCreditCardInfo,finance
+2263,finance_0905,finance_0905_001,Customer,Yes. I'm to borrow some money for business related expenses but I'm not really sure what I need to do.,['InformIntent'],ApplyLoan,finance
+2264,finance_0905,finance_0905_013,Customer,"I mean can you kind of explain the SBA seven A loan to me, please, so so I can be sure it's a fit.",['InformIntent'],GetLoanInfo,finance
+2265,finance_0906,finance_0906_001,Customer,Yes. I believe I need to apply for an SBA five oh four loan.,['InformIntent'],ApplyLoan,finance
+2266,finance_0906,finance_0906_007,Customer,"Yes, I do. I have a checking account with you. can you tell me a little bit about that kind of loan?",['InformIntent'],GetLoanInfo,finance
+2267,finance_0907,finance_0907_003,Customer,Hi. I need to change my statement delivery method if that's available.,['InformIntent'],ChangeStatementDelivery,finance
+2268,finance_0908,finance_0908_001,Customer,Hi. I need to cancel stop payment on a check that I wrote.,['InformIntent'],CancelCheck,finance
+2269,finance_0908,finance_0908_057,Customer,"yes. I usually do this online, but since I have you on the phone could I actually get another book of checks sent?",['InformIntent'],OrderCheck,finance
+2270,finance_0911,finance_0911_005,Customer,"I'm doing I'm doing all right. What First of, just curious, what is my current account balance, my checking account?",['InformIntent'],CheckAccountBalance,finance
+2271,finance_0912,finance_0912_005,Customer,"Well my business, this past year, has grown exponentially. It's been great, and I'm thinking I'm gonna take it to the next level and expand more. But in order to do that I need better equipment for. To provide a better service. Things like that. So I need a loan.",['InformIntent'],ApplyLoan,finance
+2272,finance_0912,finance_0912_007,Customer,I need an SPA seven A loan.,[],ApplyLoan,finance
+2273,finance_0913,finance_0913_001,Customer,"Good morning Gianna, oh, my wife keep pestering me about getting her some stocks, and I tell her that I am but haven't found the time, so I'm calling because I need to get some quotes, some quotes on some stocks, I'm interested in purchasing and I would like to know the current value of a few that I have already purchased please.",[],GetStockQuote,finance
+2274,finance_0914,finance_0914_019,Customer,"Yeah, I just need to update my email address, I just changed it.",['InformIntent'],UpdateEmail,finance
+2275,finance_0914,finance_0914_037,Customer,"Yeah, I heard a I'm looking for a new credit card. and I heard you guys might have like, like a double cash blue card, or something, just like a really good cash back card. I hear it's one of the best in the industry. I think it's called double cash blue card. Double cash, yeah. I don't know.",['InformIntent'],GetCreditCardInfo,finance
+2276,finance_0914,finance_0914_055,Customer,"All right, I'm gonna do that.",[],ApplyCreditCard,finance
+2277,finance_0917,finance_0917_003,Customer,"It's going great. I'm actually looking to expand my business. so, I actually need a to apply for a loan. Is that something I can do with you, over the phone right now?",['InformIntent'],ApplyLoan,finance
+2278,finance_0917,finance_0917_005,Customer,I'm looking to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
+2279,finance_0919,finance_0919_003,Customer,"I'm doing good. I wanted to talk to you about I'm guessing it's called a secure loan. I wanted to apply for a secure loan. you see, I'm a a customer of of your bank and I have a I have a cleaning business. And things have been going pretty good and but I know it can go better if I have more you know staff, more outlets. so I wanted to take out like I said a like a secure loan and get a couple more vehicles to expand my staff, to pick up more business, to make more money.",['InformIntent'],ApplyLoan,finance
+2280,finance_0922,finance_0922_025,Customer,"Yeah, just six thousand dollars I get paid more than that. Jesus. Yeah, what, what do I have on my credit card then?",['InformIntent'],CheckAccountBalance,finance
+2281,finance_0923,finance_0923_001,Customer,"Vanessa, there was something that I got in the mail that was talking about SBA loans. SBA, seven eight, and I was just wanting to see if I could get some information on that. Might wanna expand the business a little bit so what we can do.",['InformIntent'],ApplyLoan,finance
+2282,finance_0924,finance_0924_002,Customer,I need to make an internal transfer.,['InformIntent'],MakeTransfer,finance
+2283,finance_0928,finance_0928_001,Customer,"Hey Charles, good to speak to you. Thank you for your time today. yeah, I just, I kinda just need to check my credit card balance right now. Got a lot of, lot of payments come through one of the kids broke their arm while they were playing and so we have the the medical bills coming up when she broke her arm she also cut through the the I guess what you wanna call those little bouncy castles? Cuz of and now that he, she cut her arm, cut that, it's it's got a whole issue now cuz now we have to reimburse the bouncy castle people for that cost, which is just wild to me when my child is the one that got hurt and they're telling me that who cares if your child got hurt? These people are really callous. It's upsetting that in, in the day they said I signed my name to a waiver, and so they have no liability to it, and now they're charging me for the costs of this, this bouncy castle that's coming in roughly, I guess, twelve hundred dollars on top of medical bills. So I've a crying daughter, an upset wife a son that's telling me that I've ruined his birthday with this bouncy castle, and why does she get all the attention just because she broke her arm? it's it's, it's a lot. if anything you can do with it, just like help me have an understanding, this would add a little bit of peace of mind to my, to my week.",['InformIntent'],CheckAccountBalance,finance
+2284,finance_0929,finance_0929_001,Customer,"Oh hello Judas. Oh, I I just need some information about my credit card balance that's due.",['InformIntent'],CheckAccountBalance,finance
+2285,finance_0929,finance_0929_037,Customer,Yes. I actually. I would like to open another account if that's available.,['InformIntent'],OpenAccount,finance
+2286,finance_0929,finance_0929_041,Customer,Check the balance.,['InformIntent'],CheckAccountBalance,finance
+2287,finance_0931,finance_0931_005,Customer,the reason I'm calling today is because I was wanting to get some information about your SBA loans. The five oh four.,['InformIntent'],GetLoanInfo,finance
+2288,finance_0931,finance_0931_013,Customer,"OK, well there, there has been a a property I've had my eye on. So this might be a a good option to do that. Intellibank has been real good to us, so we've we will look and see what we can do. So, what's the process that we need to do to, to get started?",['InformIntent'],ApplyLoan,finance
+2289,finance_0931,finance_0931_077,Customer,What is the exchange rate?,['InformIntent'],GetExchangeRate,finance
+2290,finance_0932,finance_0932_010,Customer,"Oh, Great. Yeah I just basically I want to I want to know about the traveler card.",['InformIntent'],GetCreditCardInfo,finance
+2291,finance_0932,finance_0932_048,Customer,"Well first of all, what's the exchange rate for the yen?",['InformIntent'],GetExchangeRate,finance
+2292,finance_0933,finance_0933_007,Customer,"OK, so I I I would like to apply for a corporate credit card.",['InformIntent'],ApplyCreditCard,finance
+2293,finance_0934,finance_0934_009,Customer,I need to update my address.,['InformIntent'],UpdateStreetAddress,finance
+2294,finance_0935,finance_0935_001,Customer,Hi. Well I was I'd just like to see what my debt income ratio might be. See I'm I'm getting kinda nervous because the cost on the overhead has been you know it's just been kinda getting me worried. I've had to take out a a loan as you know just to help pay for some of the staff and I'm thinking maybe it's kinda going overboard in terms of what I I could pay later so I just yeah. I'm I'm just looking to double check everything and just seeing you know if I could easily make that up which I think I can. Don't get me wrong. I don't know why I'm telling you this but anyway.,['InformIntent'],GetDebtIncomeRatio,finance
+2295,finance_0936,finance_0936_001,Customer,I'd like to change the phone number on my business account.,['InformIntent'],UpdatePhoneNumber,finance
+2296,finance_0937,finance_0937_001,Customer,"How you doing Jerry? I was I was going to stop by the branch, there's one not far from me, but somethings got home and call and I want to open up a savings account. Could you tell me how that work?",['InformIntent'],OpenAccount,finance
+2297,finance_0938,finance_0938_001,Customer,"OK Jarvis, you're the fifth person I've spoken to. I've been redirected so many times. Please tell me you're the the the guy I'm supposed to talk to. I I just need some money. You guys are my bank, I've had account for you guys for a while. I need like a loan or something. and it's just please tell me you have the answers for me. Don't redirect me to anybody else. Or at least direct me to the person that I'm actually supposed to talk to. Are you able to help me with like a loan or something?",['InformIntent'],ApplyLoan,finance
+2298,finance_0941,finance_0941_005,Customer,yeah. I I'm I'm looking for information on my debt income ratio. I have a couple accounts with you guys.,['InformIntent'],GetDebtIncomeRatio,finance
+2299,finance_0941,finance_0941_067,Customer,Wonderful. I would love that. Yeah. Great. That's beautiful. So let me think about this for a second. I think I'm good. think I do wanna decide I do wanna do it. I do I wanna I wanna get another loan.,['InformIntent'],ApplyLoan,finance
+2300,finance_0942,finance_0942_001,Customer,Hi Ronald. I I received a letter in the mail. Saying that I was I was able to possibly apply for and receive a corporate credit card.,[],ApplyCreditCard,finance
+2301,finance_0946,finance_0946_001,Customer,"Hey Scottie, I was hoping to get some get some financial info for you. My wife and I have been looking into refinance our home and we're also looking into our our car leases, which I don't think that's relevant but, we've been into that too. so we just been kinda taking stock of things and I wanted to confirm I think the yield is what it's called, of of an investment I have.",[],GetTreasuryBondYield,finance
+2302,finance_0952,finance_0952_001,Customer,"Hi, I need to inquire about applying for a real estate loan, please.",['InformIntent'],ApplyLoan,finance
+2303,finance_0953,finance_0953_001,Customer,"hi yeah, I need a I want to apply for a loan your SBA five oh four loan.",['InformIntent'],ApplyLoan,finance
+2304,finance_0955,finance_0955_107,Customer,Can you actually send me a an an update or like a confirmation?,['InformIntent'],RequestEmail,finance
+2305,finance_0955,finance_0955_110,Customer,"Comes through and then I can just pop it up on my on my online banking as well. Actually do you? I don't have my online banking, I I need to set that up. Is that something I can?",['InformIntent'],OnlineBankingInfo,finance
+2306,finance_0957,finance_0957_005,Customer,I can't figure out how to update my phone number. I got a new phone number.,['InformIntent'],UpdatePhoneNumber,finance
+2307,finance_0958,finance_0958_012,Customer,I have another card I would like also to know the balance of.,['InformIntent'],CheckAccountBalance,finance
+2308,finance_0958,finance_0958_041,Customer,OK. That sounds good. while we're on the phone do you think you could just describe to me what some other options are for my interest?,['InformIntent'],GetCreditCardInfo,finance
+2309,finance_0958,finance_0958_069,Customer,I heard that there's an app available that I could download. can you tell me how to access that?,['InformIntent'],OnlineBankingInfo,finance
+2310,finance_0961,finance_0961_012,Customer,"So I got a I I did get a notice in the mail from Intellibank. about some different loan programmes and I was you know like I said I'm a customer of your bank, I have a business and I have a flower shop and I was thinking about adding a couple more delivery vehicles to our fleet and I thought this might be a good way to do it. so I was wondering if you can like maybe talk to me about this and figure out what the best options are for me.",['InformIntent'],GetLoanInfo,finance
+2311,finance_0964,finance_0964_039,Customer,Yeah. I I'm I'm looking to get the more than anything the quick liquidity ratio.,['InformIntent'],AskLiquidityRatio,finance
+2312,finance_0965,finance_0965_001,Customer,"Yes, I'm trying to find out what I owe for my credit card.",['InformIntent'],CheckAccountBalance,finance
+2313,finance_0967,finance_0967_015,Customer,I need to do a wire transfer,['InformIntent'],MakeTransfer,finance
+2314,finance_0968,finance_0968_020,Customer,"I just needed a OK, so I got I just got I need my phone number updated. or at least can you tell me, I think I need it updated. Can you tell me what I have on file right now?",['InformIntent'],UpdatePhoneNumber,finance
+2315,finance_0968,finance_0968_028,Customer,"Cool. Thank you. Yeah and can I just ask you a question? about OK, so you're perfectly nice John. I just I'm not a big phone guy. You know I just hate just waiting and waiting for the phone. It seems like there was always like a wait. I like to always So there's a way I can just do everything online like, I just, I don't want to call you guys anymore. is there something that about setting up like online banking or like I don't know like what kind of information can you give me on something like that?",['InformIntent'],OnlineBankingInfo,finance
+2316,finance_0968,finance_0968_034,Customer,"Oh, nice. OK, cool. So, I'll get the app and then yeah if if I could just like go green go paperless with you guys yeah that would be great Mhm.",[],ChangeStatementDelivery,finance
+2317,finance_0969,finance_0969_041,Customer,"Yeah, I saw a letter in the mail talking about something called the IntelliBusiness Silver card. Could you tell me a little bit about that?",['InformIntent'],GetCreditCardInfo,finance
+2318,finance_0970,finance_0970_003,Customer,Yeah. Mhm. looking about maybe a loan or a line of credit or something like that to just get me a little bit of more money to work with.,['InformIntent'],ApplyLoan,finance
+2319,finance_0971,finance_0971_001,Customer,Hello. My name is Charline and I'd like to update my email address because I keep I keep getting email to the old email address while I have a new one currently.,['InformIntent'],UpdateEmail,finance
+2320,finance_0971,finance_0971_033,Customer,"Yes. I'd like to know how it works, like how it operates and what are the requirements for me to register for online banking.",['InformIntent'],OnlineBankingInfo,finance
+2321,finance_0971,finance_0971_035,Customer,So there is no. I won't be required to pay anything to register for online banking?,[],OnlineBankingInfo,finance
+2322,finance_0973,finance_0973_021,Customer,need attending to and some changes be made and I need to get you know a a a loan a business to take things to the next step.,['InformIntent'],ApplyLoan,finance
+2323,finance_0975,finance_0975_001,Customer,"Hey Joey, need to make an internal transfer between my accounts.",['InformIntent'],MakeTransfer,finance
+2324,finance_0978,finance_0978_013,Customer,"So I I got a letter in the mail about a new credit card that you guys have and I wanted the more information about it, the I think it's called the gold leaf card?",['InformIntent'],GetCreditCardInfo,finance
+2325,finance_0978,finance_0978_041,Customer,"OK, so this might sound a little crazy, it might sound like I'm going back in time or a little backwards but you know, probably in the last ten years most people don't use landlines any more, they use their cell phones for everything like I have for my business but I decided, you know, cuz the phone rings all hours of the day and night. And, you know, all these crazy numbers come up. I don't know who it is and I I I don't want it constantly coming to my cell phone so I actually decided to go and get a landline set up in my business with an answer machine and it's all set up, and I wanna take my personal phone off the business account and put the new business phone number on account.",['InformIntent'],UpdatePhoneNumber,finance
+2326,finance_0980,finance_0980_003,Customer,I actually called about making a payment for my gold card but you guys weren't able to verify my identity.,['InformIntent'],MakeCreditCardPayment,finance
+2327,finance_0981,finance_0981_005,Customer,So I need a full breakdown for everything on the categories of my consumer priced index aside from food and electricity.,['InformIntent'],AskConsumerPriceIndex,finance
+2328,finance_0981,finance_0981_014,Customer,Good to meet you too Ricardo. All right. So now that you've sort of let me know where I'm at with my consumer price indexes. I'm wondering. What types of loans are available for small business owners such as my sweet self?,['InformIntent'],GetLoanInfo,finance
+2329,finance_0981,finance_0981_034,Customer,I think yeah. I would definitely like to apply for the loan.,['InformIntent'],ApplyLoan,finance
+2330,finance_0984,finance_0984_005,Customer,Oh yeah yeah. sorry sorry I just I I space out a little bit. I I I have a bank account with you. And I I ordered checks last month. And I I I paid most of my bills through I have automatic bill pay with you. And I essentially wanna just confirm what my net income is because I'm exploring the different loan options that I have coz I'm trying to take out a real estate loan. Trying to get a trying to buy a rental unit. And I'm almost paid off my mortgage on my main home. And so now at this point I'm looking to get into a rental unit. And so I just wanna see exactly what my standing is. And what we can do.,['InformIntent'],NetIncome,finance
+2331,finance_0984,finance_0984_063,Customer,I thought about it. I thought about it. maybe I'll look into it coz I I might be in the market for cards soon. So I'll reach out. Can I do this online?,['InformIntent'],OnlineBankingInfo,finance
+2332,finance_0985,finance_0985_001,Customer,Yes I I need to add some to my business account.,['InformIntent'],AddUserToAccount,finance
+2333,finance_0986,finance_0986_039,Customer,Yes. I'm sorry Yeah. so I I received a mail from you all and I wanna set up a meeting with a tech specialist yeah.,['InformIntent'],ScheduleAppointment,finance
+2334,finance_0987,finance_0987_003,Customer,I need to update my street address.,['InformIntent'],UpdateStreetAddress,finance
+2335,finance_0988,finance_0988_003,Customer,"Yeah, you don't see many people with those names nowadays. I I I'm just calling because you know I'm yeah I you know I run a I run a construction company and you know there's a lot of machinery that I'm trying to pick up new machinery just to update my old ones and you know it's a lot of money especially since the pandemic started. so just trying to get one of those five oh four loans I think they're called to to sort of supplement you know my machinery purchase costs.",['InformIntent'],ApplyLoan,finance
+2336,finance_0990,finance_0990_013,Customer,"Yeah, that's great. Let's do that. Let's change the pin.",[],ChangePin,finance
+2337,finance_0991,finance_0991_020,Customer,And then I also yeah and my phone number too. I just need to do both of those probably.,[],UpdatePhoneNumber,finance
+2338,finance_0991,finance_0991_027,Customer,Oh can I ask you something? is. OK so I just gave you an updated address but I don't want any like physical mail. Like is there can I update I know sometimes on websites you can like say you just wanna go green and like all like electronic mail. Can I do that over the phone with you or?,['InformIntent'],ChangeStatementDelivery,finance
+2339,finance_0991,finance_0991_049,Customer,OK right now I have a Honda Civic. but yeah I just want a I think I just want a. What do you call it when you get a new like like or actually I wanna trade in my Honda Civic for like a Honda Accord. I wanna get a newer one. And I and I heard that it's best to like go into get like a auto loan like approved first with like a good percentage. with the bank before you go into the dealership. Because they'll usually like kinda charge you a higher higher rate. Do you know if that's true? Or do you know if I could do that with you over the phone or?,['InformIntent'],ApplyLoan,finance
+2340,finance_0992,finance_0992_001,Customer,Oh well I called a couple of times now and I keep getting disconnected I think that's my phone. But I can't tell for sure so I hoping we can get this done very fast and I can get off this call and get back to what I have going on quite frankly I need to change my PIN. I'm hoping that is something you can help me with.,['InformIntent'],ChangePin,finance
+2341,finance_0994,finance_0994_003,Customer,Good to hear. Good to hear. Yeah. I need to change my pin number for my business account on the My business owner account please.,['InformIntent'],ChangePin,finance
+2342,finance_0994,finance_0994_038,Customer,Yes. I that was my next question actually. I'd like to ask you about the online banking. and the mainly on my mobile app. How's it. How's it different from the desktop app? Is it pretty much the same thing?,['InformIntent'],OnlineBankingInfo,finance
+2343,finance_0995,finance_0995_003,Customer,Well I was thinking of setting up a checking and savings account. But depending on how long the checking takes I might actually skip that savings account and just come in and check out your building so well let me check that bread. actually come to think of it I I how about I just start with the checking and we'll go from there.,['InformIntent'],OpenAccount,finance
+2344,finance_0995,finance_0995_053,Customer,yeah that's not a problem. Can I get your guys's nearest branch location adjacent to my address?,['InformIntent'],FindBranch,finance
+2345,finance_0995,finance_0995_057,Customer,Oh OK yeah I sorry I had to look it up on my maps. You are correct. What are your banking hours?,['InformIntent'],GetBranchHours,finance
+2346,finance_0999,finance_0999_001,Customer,Hi Daniel. I I wrote a check for way more than I was supposed to have written it for. and I already sent it out. what can I do about this?,['InformIntent'],CancelCheck,finance
+2347,finance_0999,finance_0999_025,Customer,"Actually, I'm I I'm gonna be going outta town not to change the subject. But I I I'm gonna be going outta town and I really don't wanna be using checks or carrying a lotta cash on me, so I wanted to see about your travel card.",['InformIntent'],GetCreditCardInfo,finance
+2348,finance_1003,finance_1003_006,Customer,so I need to sign up for a a savings account.,['InformIntent'],OpenAccount,finance
+2349,finance_1004,finance_1004_001,Customer,"Yes, hey can you tell me about the Consumer Price Index?",['InformIntent'],AskConsumerPriceIndex,finance
+2350,finance_1004,finance_1004_021,Customer,Yes I also would like to transfer funds from checking to savings.,['InformIntent'],MakeTransfer,finance
+2351,finance_1005,finance_1005_001,Customer,Hey Clavis. Tom Cruise here. I just wanna talk about small business loan for my business.,[],GetLoanInfo,finance
+2352,finance_1005,finance_1005_021,Customer,"OK, sure. Let's give it a shot.",[],ApplyLoan,finance
+2353,finance_1007,finance_1007_023,Customer,"Yeah, it's great. So now I I I literally am married to the job and can't escape it. So I may need to update my street address on my account you know to make sure I get all my statements and and billings and business paperwork and and and my you know rate increase increases and stuff like that.",['InformIntent'],UpdateStreetAddress,finance
+2354,finance_1008,finance_1008_025,Customer,"OK, I think right now I'll just order the book of fifty.",[],OrderCheck,finance
+2355,finance_1009,finance_1009_001,Customer,"Hey Charlotte. I'm calling from Capital Corp and I'm needing to make an internal transfer, please.",['InformIntent'],MakeTransfer,finance
+2356,finance_1009,finance_1009_032,Customer,yeah could I go ahead and check on the balance for our for our wealth management account?,['InformIntent'],CheckAccountBalance,finance
+2357,finance_1009,finance_1009_038,Customer,Yeah let's go ahead and just double check on the balance in the on the I'm so sorry. I'm so tongue-tied today. Could I get on the balance of the account ending in nine nine six eight? That savings account.,['InformIntent'],CheckAccountBalance,finance
+2358,finance_1010,finance_1010_001,Customer,"Yes, I wanted to apply for a secured loan please.",['InformIntent'],ApplyLoan,finance
+2359,finance_1010,finance_1010_007,Customer,Yes. Can you kind of explain that loan to me?,['InformIntent'],GetLoanInfo,finance
+2360,finance_1012,finance_1012_003,Customer,"I'm doing. I'm doing pretty, pretty good as well. So I I I am a customer of Intellibank. I I have a business, and now that I'm like in my early thirties, I think it's time. The business is doing well. I think it's time to start acting like a mature adult slash mature businessman and open a savings I guess. A a business savings account as well as just a checking. So I already have the checking. I think it's time to start saving some of that money.",[],OpenAccount,finance
+2361,finance_1020,finance_1020_001,Customer,"Hi, my name is Arnold Desantos, and I am a customer here at Intellibank I would like to apply for a secured loan, if that is at all possible.",['InformIntent'],ApplyLoan,finance
+2362,finance_1022,finance_1022_005,Customer,Well Looking to expand my business. Move into a bigger office. But I'd like to purchase it. So I need to apply for a loan.,['InformIntent'],ApplyLoan,finance
+2363,finance_1023,finance_1023_003,Customer,Well I need to get a public notary things are so busy right now that I got to know exactly when. Is there a way I can just schedule an appointment to come in?,['InformIntent'],ScheduleAppointment,finance
+2364,finance_1028,finance_1028_004,Customer,well I'm in need of opening up a new savings account,['InformIntent'],OpenAccount,finance
+2365,finance_1031,finance_1031_025,Customer,Yeah I think that would work for us what is the earliest appointment you have? we could do something maybe this coming Friday if that is available.,['InformIntent'],ScheduleAppointment,finance
+2366,finance_1035,finance_1035_023,Customer,Yeah I wanna close that that that term loan account just to just pay it all off.,['InformIntent'],PayLoan,finance
+2367,finance_1036,finance_1036_005,Customer,could you give me some details about opening a savings account?,['InformIntent'],OpenAccount,finance
+2368,finance_1036,finance_1036_025,Customer,OK Do you know about the traveler's card?,['InformIntent'],GetCreditCardInfo,finance
+2369,finance_1036,finance_1036_029,Customer,And one more thing. Am I eligible for the platinum card?,['InformIntent'],GetCreditCardInfo,finance
+2370,finance_1036,finance_1036_036,Customer,"OK, thank you so much and you're gonna email me about the checking, right?",[],RequestEmail,finance
+2371,finance_1038,finance_1038_001,Customer,"Hi. I need to close one of my business accounts, or and and I I I don't know what to do with the money that's in there. Like, I don't know if you should mail it to me, or mail me a check, or transfer it in bitcoin. I I I don't know. I've never closed a business account before, but I know there was money in there, and so I don't want to I don't want. I'm not like trying to donate it or anything. I need to close the account but not forfeit my hard-earned money that's in that account.",['InformIntent'],CloseAccount,finance
+2372,finance_1038,finance_1038_031,Customer,"I see. What about the account I already have? Can you transfer it into that one? Like, the one that I'm doing the cupcake and gingerbread house shop with. Like the other business account?",['InformIntent'],MakeTransfer,finance
+2373,finance_1038,finance_1038_044,Customer,"that that'll be it. just please email a receipt of this transfer to Steven's Cupcakes at Gmail dot com whenever you get the chance,",[],RequestEmail,finance
+2374,finance_1040,finance_1040_014,Customer,with different options for small businesses so I was wondering if I could talk to you about those options and what would be the best way for me to go about this.,['InformIntent'],ApplyLoan,finance
+2375,finance_1043,finance_1043_011,Customer,"So, I I need a loan.",['InformIntent'],ApplyLoan,finance
+2376,finance_1043,finance_1043_050,Customer,What would you say is best for a small business order just looking to pay some administration costs?,[],GetLoanInfo,finance
+2377,finance_1043,finance_1043_054,Customer,Easy enough. Let's do that. I'll do that.,[],ApplyLoan,finance
+2378,finance_1045,finance_1045_001,Customer,Yeah I need to add some additional users to my account.,['InformIntent'],AddUserToAccount,finance
+2379,finance_1047,finance_1047_019,Customer,OK excellent excellent. can we check previous transactions?,['InformIntent'],GetTransactions,finance
+2380,finance_1047,finance_1047_037,Customer,yeah I guess while I have you would we be able to set like a transfer to the savings account from my checking?,['InformIntent'],MakeTransfer,finance
+2381,finance_1048,finance_1048_003,Customer,"Yeah yeah I guess that's the the long and the short of it. yeah I need to I guess, I have an email if that helps.",[],UpdateEmail,finance
+2382,finance_1048,finance_1048_014,Customer,"Yeah you what, we can just I yeah if you can add it instead of replacing it. We can do multiple emails on an account? Is that possible?",['InformIntent'],UpdateEmail,finance
+2383,finance_1049,finance_1049_001,Customer,"Hi Martha, my name is Tray. I wanted to check my checking account balance.",['InformIntent'],CheckAccountBalance,finance
+2384,finance_1051,finance_1051_003,Customer,John Canelo. The reason for my call is because I I had an account with you last year it was it was a business account so I recently opened up a a personal checking account looking to deposit a large sum of money into my account and I'd like to diversify my investment so I was hoping I could speak to financial advisor and just see what the options are.,[],ScheduleAppointment,finance
+2385,finance_1053,finance_1053_003,Customer,Well I needed to check on my Intelligent Smart checking and I needed to check the net earnings for the last three months.,['InformIntent'],NetIncome,finance
+2386,finance_1053,finance_1053_031,Customer,Oh OK that sounds good. my second question I had. Can you check that savings account?,['InformIntent'],CheckAccountBalance,finance
+2387,finance_1053,finance_1053_035,Customer,That sounds correct. can you tell me if can I look up the last time I deposited money?,['InformIntent'],GetTransactions,finance
+2388,finance_1053,finance_1053_043,Customer,Yeah if you could give me the nearest branch location cuz I gotta make another deposit.,['InformIntent'],FindBranch,finance
+2389,finance_1053,finance_1053_049,Customer,Oh OK yeah I know where that's located that's not too far down the road. what are you branch hours for that?,['InformIntent'],GetBranchHours,finance
+2390,finance_1054,finance_1054_018,Customer,Yes I want to call about a transaction that I received. They're saying that I paid cash for something but it was really on my credit card.,[],GetTransactions,finance
+2391,finance_1056,finance_1056_017,Customer,"Yeah, while I got you on the line could you check my checking account balance?",['InformIntent'],CheckAccountBalance,finance
+2392,finance_1058,finance_1058_006,Customer,"Oh, OK, I think it was. Actually I think I think it was talking about a savings account, so yeah, the holiday rates promotion that you guys have for the savings account.",[],OpenAccount,finance
+2393,finance_1058,finance_1058_089,Customer,so how is the online banking? Or do you guys have a app or things like that? I don't I don't generally go into banks. I'm normally home working and all that other stuff,['InformIntent'],OnlineBankingInfo,finance
+2394,finance_1059,finance_1059_001,Customer,"Hi, Ian you know, you get a couple of these you know I guess every now and then you know every year, you're supposed to be able to get a free credit report. So, I'm calling now to try to get my free credit report.",['InformIntent'],GetCreditReport,finance
+2395,finance_1062,finance_1062_001,Customer,Yes. I'm calling to purchase a stock.,['InformIntent'],PurchaseStocks,finance
+2396,finance_1063,finance_1063_001,Customer,"yes, I would like to update my email address.",['InformIntent'],UpdateEmail,finance
+2397,finance_1063,finance_1063_058,Customer,Yes. what's the balance on my business platinum card?,['InformIntent'],CheckAccountBalance,finance
+2398,finance_1064,finance_1064_011,Customer,I was looking into an SBA five oh four loan.,['InformIntent'],ApplyLoan,finance
+2399,finance_1065,finance_1065_001,Customer,"hey Joseph, having a bit of a a problem, I guess it's a bit layered. It seems I need to get a new a new card. But sent to this this address at this resort that I'm at right now. Fun vacation, obviously and I were out. Hit these jet skis, lot of fun. Honestly, like woke up so early and at first I was thinking this this is ridiculous to get up this early just go jet ski, I thought this was a vacation. But we get out there and the water's beautiful, it's it's pristine. But dumb old dad made the stupid decision of bringing his his wallet with him into the water. And yeah everything is gone, it's probably at the bottom of the ocean being picked at by I don't know guppies or whatever is down there. so I yeah I don't know what what needs to be done right now but yeah, new card to a different address and.",['InformIntent'],RequestNewCard,finance
+2400,finance_1067,finance_1067_001,Customer,"Yes, Jerry, I would like to know what my net income is, can you help me?",['InformIntent'],NetIncome,finance
+2401,finance_1067,finance_1067_037,Customer,"OK, great. All right. And could you also give me the balance on my credit card?",['InformIntent'],CheckAccountBalance,finance
+2402,finance_1068,finance_1068_009,Customer,"well, I wanna just first of all change the to find out what the exchange rate is to Euro and you know I wanna see.",['InformIntent'],GetExchangeRate,finance
+2403,finance_1074,finance_1074_021,Customer,Actually yeah. Could I apply for a secured loan here over the phone with you?,['InformIntent'],ApplyLoan,finance
+2404,finance_1076,finance_1076_001,Customer,Hi. I need to take out a a loan please for a line of credit.,['InformIntent'],ApplyLoan,finance
+2405,finance_1077,finance_1077_001,Customer,"Yes, I was wondering if you could tell me what the current CPI is.",['InformIntent'],AskConsumerPriceIndex,finance
+2406,finance_1078,finance_1078_001,Customer,"yes, I need to get a new credit card connected to my existing account.",['InformIntent'],RequestNewCard,finance
+2407,finance_1079,finance_1079_003,Customer,"Also, what are your your hours at at at at the branch over there on on Baker Street?",[],GetBranchHours,finance
+2408,finance_1080,finance_1080_005,Customer,Well I have some questions about a checking account. I I'd like to open a checking account.,['InformIntent'],OpenAccount,finance
+2409,finance_1083,finance_1083_001,Customer,"Hi Daisy, I need to find the closest branch location to me.",['InformIntent'],FindBranch,finance
+2410,finance_1083,finance_1083_003,Customer,"One twenty-one Parkside Acres, Branson Missouri. Actually you know what, now that I think about it I just wanna go make a transfer but can I do that on the phone with you?",['InformIntent'],MakeTransfer,finance
+2411,finance_1084,finance_1084_003,Customer,"Well, I was wondering if you could check the liquidity of my accounts.",['InformIntent'],AskLiquidityRatio,finance
+2412,finance_1084,finance_1084_038,Customer,"Well, I guess while I have you on the phone, if you could check my checking account balance that would be great.",['InformIntent'],CheckAccountBalance,finance
+2413,finance_1084,finance_1084_042,Customer,"Yeah, that sounds correct and one other thing, where is the nearest branch location? Cuz I have a deposit to make later on today.",['InformIntent'],FindBranch,finance
+2414,finance_1084,finance_1084_048,Customer,Oh OK that sounds about right. what are your banking hours today?,['InformIntent'],GetBranchHours,finance
+2415,finance_1085,finance_1085_001,Customer,"Hi Brandon, calling to update my street address.",['InformIntent'],UpdateStreetAddress,finance
+2416,finance_1085,finance_1085_031,Customer,yeah yeah I'm sorry I I also wanted to apply for a corporate credit card if that's all right.,['InformIntent'],ApplyCreditCard,finance
+2417,finance_1087,finance_1087_008,Customer,"All right, so what I would like to do is because I I I I am always in communication with you guys so, and I don't have much time to call all the time so I need to update my email cuz all of my communication is through email with everyone.",['InformIntent'],UpdateEmail,finance
+2418,finance_1090,finance_1090_003,Customer,Oh yeah that's right. I I was calling yeah I was online and I was checking my balance and I wasn't completely sure if the online balance is up to date or not so I thought I would give you guys a call. And hear the balance over the phone just to make sure that that is the same as the balance I'm getting online.,['InformIntent'],CheckAccountBalance,finance
+2419,finance_1090,finance_1090_029,Customer,I was also wondering what what kind of card you guys are offering what what's the difference between your your different cards?,['InformIntent'],GetCreditCardInfo,finance
+2420,finance_1093,finance_1093_001,Customer,"yes, I would like to get my net income for my business.",['InformIntent'],NetIncome,finance
+2421,finance_1093,finance_1093_027,Customer,"OK, can you direct me to the nearest branch.",['InformIntent'],FindBranch,finance
+2422,finance_1093,finance_1093_039,Customer,"OK, I know where that Streets at. It's not too far away. So, if I can not find my PIN number, I'll, I'll go down and, and have them reset it. what's what hours is that bank, branch open?",['InformIntent'],GetBranchHours,finance
+2423,finance_1094,finance_1094_004,Customer,"I'm good, I'm doing good. I just wanted to reach out. well really because I want to check my debt income ratio.",['InformIntent'],GetDebtIncomeRatio,finance
+2424,finance_1095,finance_1095_001,Customer,Hi Daisy. I need to change my account pin number to a number I won't forget so easily.,['InformIntent'],ChangePin,finance
+2425,finance_1095,finance_1095_019,Customer,"Yeah, I got a letter in the mail talking about the IntelliBusiness silver card I think it's called? and the couple of bullet points that are provided looked really interesting. So I'd like to know more about it.",[],GetCreditCardInfo,finance
+2426,finance_1095,finance_1095_027,Customer,Yes. I'm to make a withdrawal so could you give me the closest branch location to my address please?,['InformIntent'],FindBranch,finance
+2427,finance_1098,finance_1098_001,Customer,"yeah, I wanted to see if it was possible by just giving you a call, can I do a wire transfer?",['InformIntent'],MakeTransfer,finance
+2428,finance_1100,finance_1100_001,Customer,"Hey, Joseph yeah. Small request, nothing to wild. I'm just gonna need to change our street address with you guys. a lot a stuff happened back home. needless to say this is kind of imperative but but no. I don't wanna borden you with this. But my kid got in a fight and like he really really messed up the other kid. small trial. went kind of regional news was picked it up. but post that we've just became local celebrities or locally infamous and now it looks like we're just needing to you know, find a change if scenery. Move move move out of that area and have a fresh start. Yeah. Yeah it was. It was some heavy heavy times definitely.",['InformIntent'],UpdateStreetAddress,finance
+2429,finance_1101,finance_1101_001,Customer,"Yes, so I'm trying to figure out some business expenses for the moment. I don't know if I have spent more on our company credit card this month than I normally do. So I need to find out how that has changed my budget.",['InformIntent'],CheckAccountBalance,finance
+2430,finance_1101,finance_1101_023,Customer,"No, that's the only one I have with Intellibank. But can I ask you real quick? are you able to pay that credit card through your online banking account?",['InformIntent'],OnlineBankingInfo,finance
+2431,finance_1101,finance_1101_035,Customer,"Yes, if you could tell me that information. I just need to know how much I've spent, I guess is what I'm looking for.",['InformIntent'],CheckAccountBalance,finance
+2432,finance_1106,finance_1106_004,Customer,"And, anyway, I have decided that I wanna go ahead and apply, well not apply but open the Intel Bank Smart Savings account.",['InformIntent'],OpenAccount,finance
+2433,finance_1107,finance_1107_001,Customer,I was having trouble with my ATM card and the PIN number so I need to get my PIN number reset. Can I do that with you?,['InformIntent'],ChangePin,finance
+2434,finance_1107,finance_1107_026,Customer,I also wanted to get some information on exchange rate. I wasn't able to to find any information on your website So I was wondering if you could give me some information. The yen to a peso. What what what is our exchange rate for that?,['InformIntent'],GetExchangeRate,finance
+2435,finance_1111,finance_1111_005,Customer,"Number one, I would need to get some information from you about my consumer price indexes.",['InformIntent'],AskConsumerPriceIndex,finance
+2436,finance_1111,finance_1111_057,Customer,Well we're talking about trust and I no longer want to get statements delivered to my house.,[],ChangeStatementDelivery,finance
+2437,finance_1113,finance_1113_003,Customer,"Well, I'm looking in to send money. So I'm looking into the exchange rate.",['InformIntent'],GetExchangeRate,finance
+2438,finance_1113,finance_1113_023,Customer,"OK. Great well, while I have you on the phone. As I said, I'm looking to make a transfer. but I'd rather do it in person so could you please tell me the nearest branch location to me. And could you also tell me their hours.",['InformIntent'],FindBranch,finance
+2439,finance_1115,finance_1115_005,Customer,"Good good so I have an account with I have an account with you, I've been with Intellibank for about three years now I'm looking to deposit more money like a significant amount more into my account and I do wanna I'm interested in different investment opportunities I'd like to diversify a lot more and I have an idea of what I wanna do but I would really like to talk speak a investment professional or financial advisor, do you have a financial advisor available or one that could maybe you know schedule a call with me and I just I have some several questions I I would just feel much better if if you know if I could speak to a financial advisor, are you a financial advisor?",['InformIntent'],ScheduleAppointment,finance
+2440,finance_1117,finance_1117_001,Customer,"Hello Michael. Oh, I am wondering what the options are for a small business owner such as myself in acquiring a corporate credit card.",['InformIntent'],GetCreditCardInfo,finance
+2441,finance_1119,finance_1119_001,Customer,Oh great. Nice to meet you Harrison. Congratulations on your time with your company. Congratulations on extended employment. Must be great to have health insurance. and I would like to request a quick liquidity loan.,['InformIntent'],AskLiquidityRatio,finance
+2442,finance_1120,finance_1120_001,Customer,"Yeah, I want to check the balance on my silver business card.",['InformIntent'],CheckAccountBalance,finance
+2443,finance_1122,finance_1122_003,Customer,"I'm doing good, I'm doing good. actually a little excited I think I'm about to venture unto something very big for myself and my business and I wanted to see about getting a real estate loan.",['InformIntent'],ApplyLoan,finance
+2444,finance_1123,finance_1123_001,Customer,Hi Jerry. I need to make a wire transfer man.,['InformIntent'],MakeTransfer,finance
+2445,finance_1124,finance_1124_001,Customer,yes. I have a business total checking account. And I would like to change my PIN number.,['InformIntent'],ChangePin,finance
+2446,finance_1124,finance_1124_020,Customer,Can you tell me what kind of business loans that you offer?,['InformIntent'],GetLoanInfo,finance
+2447,finance_1126,finance_1126_000,Customer,"This is Joe Hill. I have a checking account with you and I need to order another batch of checks for my business, Positively Glistens.",['InformIntent'],OrderCheck,finance
+2448,finance_1129,finance_1129_001,Customer,"Hi, William, I am calling to check my credit card balance.",['InformIntent'],CheckAccountBalance,finance
+2449,finance_1129,finance_1129_003,Customer,OK but will I be able to get my balance today and also a new card mailed to me? Is that possible?,['InformIntent'],RequestNewCard,finance
+2450,finance_1129,finance_1129_019,Customer,OK. That's not too bad. The other thing I want to do was add a user today. I forgot about that.,['InformIntent'],AddUserToAccount,finance
+2451,finance_1130,finance_1130_001,Customer,Hi Gina. I just need to know the consumer price index for the United States of America.,['InformIntent'],AskConsumerPriceIndex,finance
+2452,finance_1130,finance_1130_007,Customer,so the consumer price index I mean that's nice. I Can you also tell me the exchange rate for the euro right now? opposed to the dollar?,['InformIntent'],GetExchangeRate,finance
+2453,finance_1130,finance_1130_012,Customer,Okay. That's that's great. you know I also need to know the balance of my business platinum credit card. Not how much I owe but how much I I have room to charge. cuz I might be flying to Paris.,['InformIntent'],CheckAccountBalance,finance
+2454,finance_1130,finance_1130_028,Customer,"Give or take, OK. That'll get me to Paris and back. That'll be fine. Yeah did you say you had a you know real estate loans you offering to?",[],GetLoanInfo,finance
+2455,finance_1130,finance_1130_037,Customer,"That's fantastic. Alright. what's the excuse me. What's the process of applying for that? I'd like to go ahead and do that like, right away. Cuz I'm booking a flight like, super duper fast.",['InformIntent'],ApplyLoan,finance
+2456,finance_1130,finance_1130_041,Customer,I you know I I don't. Can I do any kind of pre approval for like tentative to where like I have that done so when I get an agent over there that the paperwork is done over here to where you know. Just finalize things if it goes through then it's just like having all the documents just like ready to go. Bang.,['InformIntent'],ApplyLoan,finance
+2457,finance_1130,finance_1130_043,Customer,Yeah. Okay. Just send me all that stuff via email and that'll be just fine.,[],RequestEmail,finance
+2458,finance_1131,finance_1131_019,Customer,"All right, well I was I I just wanted to check my credit card balance.",['InformIntent'],CheckAccountBalance,finance
+2459,finance_1132,finance_1132_001,Customer,"Hi my name is Sarah Wooley, I need to change the way in which my statements are delivered. I'm just getting way too much junk mail and I feel like I'm doing really a lot of damage to the environment.",['InformIntent'],ChangeStatementDelivery,finance
+2460,finance_1132,finance_1132_016,Customer,yes and I'd like some information too about how just to do everything online from now on.,['InformIntent'],OnlineBankingInfo,finance
+2461,finance_1132,finance_1132_045,Customer,actually no I've changed my email address.,[],UpdateEmail,finance
+2462,finance_1134,finance_1134_009,Customer,Well Rose I need some help please with adding a user to my my business account.,['InformIntent'],AddUserToAccount,finance
+2463,finance_1135,finance_1135_005,Customer,"Gotcha OK yeah then yes I'd be happy to, to make an appointment if I could.",['InformIntent'],ScheduleAppointment,finance
+2464,finance_1136,finance_1136_001,Customer,Hi I need to make a wire transfer please.,['InformIntent'],MakeTransfer,finance
+2465,finance_1137,finance_1137_001,Customer,"Hi, how's it going? reason for my call is because I I was recently rejected from I applied for the Platinum Card and I I mean I've had an account with you all for six months and it first time I've applied for a card and I got I got turned down and I'm not quite sure why. I did get a notification saying my net income I didn't meet the the proper net income for for the Platinum Card. So I just wanted to speak to someone today about my net income just my account and to see if you know I'd be able to apply again for the Platinum Card or what other options I have.",['InformIntent'],NetIncome,finance
+2466,finance_1138,finance_1138_015,Customer,OK. Then let's do that. Let's stop the check.,['InformIntent'],CancelCheck,finance
+2467,finance_1138,finance_1138_035,Customer,"Yes, so actually, while I have you on the phone, now I was wondering if you might be able to tell me the consumer price index?",['InformIntent'],AskConsumerPriceIndex,finance
+2468,finance_1139,finance_1139_003,Customer,"Kyle hi Kyle. I am looking to do a wire transfer. my son he's out on a road trip, the car broke down, he doesn't have any money for repairs, he doesn't have the same bank so I think we're gonna need to do a wire transfer. I understand this is a business account but look this is this is where the money's at right now so yeah if you if you don't mind I'd like to get started on that.",['InformIntent'],MakeTransfer,finance
+2469,finance_1143,finance_1143_005,Customer,"I mainly need to change my phone number, I think.",['InformIntent'],UpdatePhoneNumber,finance
+2470,finance_1145,finance_1145_019,Customer,"Yes, I would like to apply for a real estate loan if we can do that right now.",['InformIntent'],ApplyLoan,finance
+2471,finance_1146,finance_1146_016,Customer,I simply need to change the email address I have on my account.,['InformIntent'],UpdateEmail,finance
+2472,finance_1146,finance_1146_028,Customer,"Oh you know, I I really could use some kind of a loan.",['InformIntent'],GetLoanInfo,finance
+2473,finance_1148,finance_1148_001,Customer,"Yes, so would you be able to tell me my net income for twenty twenty please?",['InformIntent'],NetIncome,finance
+2474,finance_1153,finance_1153_001,Customer,Hi Lisa. I need I need to cancel a check like ASAP.,['InformIntent'],CancelCheck,finance
+2475,finance_1153,finance_1153_039,Customer,Yes. I would also like to know the balance in my preferred account.,['InformIntent'],CheckAccountBalance,finance
+2476,finance_1154,finance_1154_035,Customer,if you can that'd be great. Like is it possible to get like a little receipt or something about it?,['InformIntent'],RequestEmail,finance
+2477,finance_1155,finance_1155_045,Customer,"Oh, tell me about the traveler's card.",['InformIntent'],GetCreditCardInfo,finance
+2478,finance_1155,finance_1155_053,Customer,"Hello? yeah, I'm back. Thanks so much. I'm looking forward. Just send all that info to my email please.",[],RequestEmail,finance
+2479,finance_1157,finance_1157_009,Customer,Yes sir. Yeah it's Ray's Construction Company. we've been established since May the seventh nineteen eighty-four. You know. And also what's the hours of your branch?,['InformIntent'],GetBranchHours,finance
+2480,finance_1161,finance_1161_001,Customer,yeah so I'm a business and I'm dealing with a client who's out of the country in Austria right now. he's trying to pay an invoice but he wants to send it in euros. so I guess I need to find out what the currency exchange is for the amount he needs to send.,['InformIntent'],GetExchangeRate,finance
+2481,finance_1162,finance_1162_001,Customer,Yes I accidentally left my card in the pocket of my jacket and then threw it in the dryer and it's melted.,['InformIntent'],RequestNewCard,finance
+2482,finance_1162,finance_1162_051,Customer,No I think that that's everything Can you tell me really quickly too. Am I able to check my credit card balance on my online banking?,['InformIntent'],OnlineBankingInfo,finance
+2483,finance_1164,finance_1164_007,Customer,I'm just calling because I would like to get a corporate card started here.,['InformIntent'],ApplyCreditCard,finance
+2484,finance_1166,finance_1166_001,Customer,Hi Bernadette. My name Dane my my name my name is Damien and I'm calling to make a transfer from one of my accounts to the other.,['InformIntent'],MakeTransfer,finance
+2485,finance_1167,finance_1167_024,Customer,All right. That sounds good. can you tell me what type of credit cards that you offer?,['InformIntent'],GetCreditCardInfo,finance
+2486,finance_1171,finance_1171_015,Customer,I was looking to pay a vendor.,['InformIntent'],MakeTransfer,finance
+2487,finance_1172,finance_1172_003,Customer,"Good, good, good. I'm just calling to see if I can get a bank statement today.",['InformIntent'],GetBankStatement,finance
+2488,finance_1175,finance_1175_001,Customer,Yes. I'm never able to make it to the branch. What are you hours?,['InformIntent'],GetBranchHours,finance
+2489,finance_1176,finance_1176_001,Customer,Yes I wanna call to see if I can apply for a loan to buy some real estate.,['InformIntent'],ApplyLoan,finance
+2490,finance_1178,finance_1178_143,Customer,All right. Please email me some more information.,['InformIntent'],GetCreditCardInfo,finance
+2491,finance_1179,finance_1179_001,Customer,"yeah I have a loan out with with you and I don't know how much, I don't know how much it is because I've I've made some payments on it and and now I'm like, I mean I I don't know. I mean I don't know how much it is. So can you maybe, how can you help me with that? Can you like take the, add up the payments that I've made thus far and like do some math or I mean I I don't know. Like I just, I don't know how much my balance is, you know?",['InformIntent'],CheckLoanBalance,finance
+2492,finance_1180,finance_1180_015,Customer,I just I I just wanted to update my street address. I moved my small business.,['InformIntent'],UpdateStreetAddress,finance
+2493,finance_1180,finance_1180_059,Customer,yeah I had some interest in what your online banking is like.,[],OnlineBankingInfo,finance
+2494,finance_1180,finance_1180_069,Customer,I can manage my small business account online?,[],OnlineBankingInfo,finance
+2495,finance_1181,finance_1181_009,Customer,Well good OK cuz I'm calling to cancel a cheque.,['InformIntent'],CancelCheck,finance
+2496,finance_1181,finance_1181_024,Customer,And by the way I also need the balance on my business complete account.,['InformIntent'],CheckAccountBalance,finance
+2497,finance_1181,finance_1181_043,Customer,Yes could you give me the date on the loan my loan?,['InformIntent'],GetPaymentDueDate,finance
+2498,finance_1181,finance_1181_048,Customer,And how much is it?,['InformIntent'],CheckLoanBalance,finance
+2499,finance_1184,finance_1184_001,Customer,Hi. I would like to apply for a corporate credit card.,['InformIntent'],ApplyCreditCard,finance
+2500,finance_1185,finance_1185_001,Customer,Hi. I would like to speak to someone about your tax specialist services.,['InformIntent'],ScheduleAppointment,finance
+2501,finance_1188,finance_1188_005,Customer,I want to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
+2502,finance_1188,finance_1188_042,Customer,OK. I also need to get a consumer price index please.,['InformIntent'],AskConsumerPriceIndex,finance
+2503,finance_1190,finance_1190_001,Customer,Hi I need to take out a or apply for a line of credit please.,['InformIntent'],ApplyLoan,finance
+2504,finance_1192,finance_1192_001,Customer,Hi David. My name is Blake. And I'd like to close my account.,['InformIntent'],CloseAccount,finance
+2505,finance_1192,finance_1192_083,Customer,"Perfect, perfect. And can I get some kind of confirmation that the account is legitimately closed?",['InformIntent'],RequestEmail,finance
+2506,finance_1193,finance_1193_010,Customer,my business phone number.,[],UpdatePhoneNumber,finance
+2507,finance_1193,finance_1193_028,Customer,Yes. I saw online that you guys have a credit card called the IntelliBusiness Silver card? the little bit that I read on there interests me so could you tell me more about it?,['InformIntent'],GetCreditCardInfo,finance
+2508,finance_1195,finance_1195_005,Customer,I need to check my loan balance on my business account.,['InformIntent'],CheckLoanBalance,finance
+2509,finance_1195,finance_1195_034,Customer,yeah but is first let me ask this. Is the rate fixed until two thousand twenty-two?,['InformIntent'],GetLoanInfo,finance
+2510,finance_1195,finance_1195_054,Customer,Loan with a pretty low interest rate? I have really good credit.,[],GetLoanInfo,finance
+2511,finance_1197,finance_1197_010,Customer,"Well, I've I read about your SBA five oh four loans.",[],ApplyLoan,finance
+2512,finance_1200,finance_1200_035,Customer,change my PIN?,['InformIntent'],ChangePin,finance
+2513,finance_1201,finance_1201_001,Customer,"Yes, so this is going to be a bit long-winded but I own Johnson Controls. I have an Intellibank Business Preference checking account with you guys. I received an invoice last week from one of my distributors and I'm looking at the bank ledger today and apparently I sent them two checks to this company for the same invoice so I need to find out how I can cancel one of them.",['InformIntent'],CancelCheck,finance
+2514,finance_1201,finance_1201_039,Customer,"Yes so actually, while I have you on the phone, can I apply for a secured loan?",['InformIntent'],ApplyLoan,finance
+2515,finance_1203,finance_1203_001,Customer,Hi I need to transfer money from my Intel business total checking account to my Intellibank Business preferred checking account.,['InformIntent'],MakeTransfer,finance
+2516,finance_1204,finance_1204_001,Customer,Hello Joseph simple easy call on my end I'm just looking to get my credit card balance due.,['InformIntent'],CheckAccountBalance,finance
+2517,finance_1206,finance_1206_005,Customer,"Well, I was thinking about checking out my debt to income ratio and just seeing how I'm doing there.",['InformIntent'],GetDebtIncomeRatio,finance
+2518,finance_1207,finance_1207_007,Customer,"Hello, I was looking to Open up a savings account today. to have some info on that, if you don't mind.",['InformIntent'],OpenAccount,finance
+2519,finance_1208,finance_1208_001,Customer,"Yeah I'm calling to try to get a bank statement. I was trying online and I just couldn't get in, I need some help, I need this statement right away.",['InformIntent'],GetBankStatement,finance
+2520,finance_1210,finance_1210_003,Customer,"Yeah, actually, so far so good. I'm calling from Magma Architectural Design, and what I need to do is make an internal transfer.",['InformIntent'],MakeTransfer,finance
+2521,finance_1210,finance_1210_027,Customer,"yeah, Suzie, actually, since I do have you on the phone, could I go ahead and verify the balance in the account number ending in seven one four three. That's the one that I just deposited those funds into.",['InformIntent'],CheckAccountBalance,finance
+2522,finance_1210,finance_1210_033,Customer,"yeah, I'm sorry to be such a bother but could I go ahead and check the available balance on our Intellibank Business platinum card?",['InformIntent'],CheckAccountBalance,finance
+2523,finance_1211,finance_1211_001,Customer,Hey this is Joe here and I'm looking to get my credit report.,['InformIntent'],GetCreditReport,finance
+2524,finance_1211,finance_1211_052,Customer,you know I was thinking about one of those Intellicards. Intelli Travel Cards you know and,[],GetCreditCardInfo,finance
+2525,finance_1213,finance_1213_001,Customer,"yes, this is Dan Thomas, T H O M A S. And I need to update my email address of my business.",['InformIntent'],UpdateEmail,finance
+2526,finance_1213,finance_1213_014,Customer,"OK that sounds great, can you assist me with the closest branch?",['InformIntent'],FindBranch,finance
+2527,finance_1213,finance_1213_021,Customer,OK can you tell me what what days they're open and what hours?,['InformIntent'],GetBranchHours,finance
+2528,finance_1213,finance_1213_025,Customer,can you tell me what type of loans that you offer?,['InformIntent'],GetLoanInfo,finance
+2529,finance_1214,finance_1214_003,Customer,I just need to open up a a checking account please.,['InformIntent'],OpenAccount,finance
+2530,finance_1216,finance_1216_001,Customer,"Morning, William. I'm just calling to, about my business account with you guys. And I just wanna change my street address cuz we're in the middle of a move.",['InformIntent'],UpdateStreetAddress,finance
+2531,finance_1217,finance_1217_019,Customer,no before I really what I really I need to order some checks.,['InformIntent'],OrderCheck,finance
+2532,finance_1218,finance_1218_001,Customer,I'm thinking about getting a secured loan is that something you could help me with today?,['InformIntent'],ApplyLoan,finance
+2533,finance_1218,finance_1218_041,Customer,"OK, yeah, applying in person might be easier I could bring in some more documentation I guess. can you give me the the closest branch that's located near me?",['InformIntent'],FindBranch,finance
+2534,finance_1218,finance_1218_045,Customer,"OK, can you tell me what days and what hours they're open?",['InformIntent'],GetBranchHours,finance
+2535,finance_1219,finance_1219_001,Customer,"Oh, sorry I have a really bad cough. hi, I just need to check the the the balance in my commercial account.",['InformIntent'],CheckAccountBalance,finance
+2536,finance_1219,finance_1219_039,Customer,"OK, ninety sorry my OK, yeah and I just wanted to see if a check number went through yet. If you could check that for me.",['InformIntent'],GetTransactions,finance
+2537,finance_1221,finance_1221_049,Customer,I have a. Could you just send me that info to my to my email please?,['InformIntent'],RequestEmail,finance
+2538,finance_1222,finance_1222_001,Customer,hi Anita. I just wanna check the balance of my commercial checking account please.,['InformIntent'],CheckAccountBalance,finance
+2539,finance_1223,finance_1223_001,Customer,Yes I wanna get the my balance on my SBA loan.,['InformIntent'],CheckLoanBalance,finance
+2540,finance_1226,finance_1226_033,Customer,while I have you though like can we go ahead and check the credit card balance and see how much I currently owe?,['InformIntent'],CheckAccountBalance,finance
+2541,finance_1229,finance_1229_004,Customer,I have real estate needs.,['InformIntent'],ApplyLoan,finance
+2542,finance_1230,finance_1230_003,Customer,I wanna find out the exchange rate.,['InformIntent'],GetExchangeRate,finance
+2543,finance_1230,finance_1230_015,Customer,"yes, actually. I was wondering if you could tell me a little bit about the IntelliBusiness Silver Card.",['InformIntent'],GetCreditCardInfo,finance
+2544,finance_1231,finance_1231_001,Customer,"Hey Patty, I'm wanting to cancel a cheque.",['InformIntent'],CancelCheck,finance
+2545,finance_1232,finance_1232_003,Customer,You know I am hanging in there man wanted to call today and enquire. About a loan that I've got. Last year it's a SPA loan I'm hoping you can help me with it I I was making some payments and then I stopped making payments and with the interest and everything I'm just I'm not completely sure like where it stands at this point. Yeah I'm just hoping you can fill me in with the details OK.,['InformIntent'],CheckLoanBalance,finance
+2546,finance_1234,finance_1234_001,Customer,hi I just wanted to check my account balance today.,['InformIntent'],CheckAccountBalance,finance
+2547,finance_1235,finance_1235_001,Customer,"Hey Rose Marie, I'm calling to check some account balances with you if that would be possible.",['InformIntent'],CheckAccountBalance,finance
+2548,finance_1235,finance_1235_030,Customer,yeah actually while I'm thinking about it would it be possible to go ahead and check the available balance on our platinum card. I'm not. I'm pretty sure that we sent the payment over for that but I'm I just wanna double check and I I should be able to know from the available balance.,['InformIntent'],CheckAccountBalance,finance
+2549,finance_1238,finance_1238_001,Customer,Yes. I got a letter about my Intellbank loan. I wanted to get this payment done without having to call every time. is there any way to do that? Can I complete that over the phone or do I need to go to a branch?,['InformIntent'],SetAutoPayment,finance
+2550,finance_1240,finance_1240_001,Customer,"Yes Jerry, I need to get the exchange rate of ten thousand dollars into pounds. Can you help me?",['InformIntent'],GetExchangeRate,finance
+2551,finance_1240,finance_1240_026,Customer,The PIN number is one zero one seven. And I also want to know what my account balance is.,['InformIntent'],CheckAccountBalance,finance
+2552,finance_1241,finance_1241_001,Customer,I'm calling about making an internal transfer.,['InformIntent'],MakeTransfer,finance
+2553,finance_1243,finance_1243_049,Customer,Alright thank you. So now I want to check out another thing. I want to check out the exchange rate for pesos to the American dollar please.,['InformIntent'],GetExchangeRate,finance
+2554,finance_1244,finance_1244_013,Customer,"Yeah, so that does that sounds a lot like what I'm looking for. can you tell me how I apply for that?",['InformIntent'],ApplyLoan,finance
+2555,finance_1246,finance_1246_001,Customer,Hi Brian. I this is Mason. I just wanted to set up some automatic billing. so I've my company just took on a big client. So I'm hoping that we can get this set up so that there's no. There's no down time between out jobs.,['InformIntent'],SetAutoPayment,finance
+2556,finance_1248,finance_1248_001,Customer,Hi Celeste I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
+2557,finance_1253,finance_1253_001,Customer,"yes, I'm over here enjoying the ball game and my friend's house and something came up across the screen about Intellibank and stock prices. could you tell me something about that please?",['InformIntent'],GetStockQuote,finance
+2558,finance_1255,finance_1255_001,Customer,"Hey Jordan. this is Andrew. right now we're just kinda looking to change our street address for the company. yeah. That's kind of about it. We've kind of moved to bigger digs and so we're looking to just get everything in a row. All our ducks, all our geese and all our little chickies.",['InformIntent'],UpdateStreetAddress,finance
+2559,finance_1257,finance_1257_005,Customer,I need to open up a new checking account.,['InformIntent'],OpenAccount,finance
+2560,finance_1259,finance_1259_010,Customer,"Intellbank would take care of me. So, let's let's see what you got. What are, what are the, what are the terms if has, S B A seven A loan?",['InformIntent'],GetLoanInfo,finance
+2561,finance_1259,finance_1259_019,Customer,"Yes, I would like to apply for a twenty-five million dollar loan.",['InformIntent'],ApplyLoan,finance
+2562,finance_1260,finance_1260_012,Customer,no it's fine. OK. So the the reason I want to call is I just am looking at a to get my debt income ratio.,['InformIntent'],GetDebtIncomeRatio,finance
+2563,finance_1260,finance_1260_075,Customer,"so out of curiosity, what's the interest rate on some of those loans?",['InformIntent'],GetLoanInfo,finance
+2564,finance_1261,finance_1261_001,Customer,Yeah I'd like to get a check canceled.,['InformIntent'],CancelCheck,finance
+2565,finance_1261,finance_1261_045,Customer,Yeah I'm account credit card what's the status on that?,['InformIntent'],CheckAccountBalance,finance
+2566,finance_1263,finance_1263_005,Customer,Great. All right so Daisy I've I'm actually calling cuz I wanted to for a couple of reasons I'd like to change the statement delivery.,['InformIntent'],ChangeStatementDelivery,finance
+2567,finance_1263,finance_1263_044,Customer,"All right the other thing, I'd like to apply for a SBA loan.",['InformIntent'],ApplyLoan,finance
+2568,finance_1263,finance_1263_048,Customer,Let me ask you something like there so the SBA loan the five oh four is it when does the interest start to is it free interest for the first year and after the the first year then the interest goes up and it's no annual fee or what does that look like?,['InformIntent'],GetLoanInfo,finance
+2569,finance_1264,finance_1264_005,Customer,"OK. Well, I want to I wanna actually send some money over to my parents. and they're currently in England.",['InformIntent'],MakeTransfer,finance
+2570,finance_1264,finance_1264_013,Customer,"I wanna send some money over and I just wanna make sure that you know, they the the currency, what the currency is, exchange rate.",['InformIntent'],GetExchangeRate,finance
+2571,finance_1267,finance_1267_007,Customer,I'm actually thinking about maybe trying to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
+2572,finance_1267,finance_1267_067,Customer,"Thank you. can you tell me if if I use the building as collateral, if something happens with the loan, will they come and take the business property?",['InformIntent'],GetLoanInfo,finance
+2573,finance_1273,finance_1273_033,Customer,"So I want to know mhm what my debt, income ratio is.",['InformIntent'],GetDebtIncomeRatio,finance
+2574,finance_1276,finance_1276_003,Customer,My name My name is Sharlene and I'd like to make an Intelli transfer.,['InformIntent'],MakeTransfer,finance
+2575,finance_1276,finance_1276_033,Customer,"Oh, OK, and I was wondering could I please know how much is left in the account?",['InformIntent'],CheckAccountBalance,finance
+2576,finance_1277,finance_1277_003,Customer,"I'm doing great thank you. I'm actually calling to see if we could change our delivery method for our statements from paperless to paper. I'm actually quite embarrassed to say this, but the amount of email that I do get I think sometimes I might actually accidentally delete our statements. So I think it would just be a lot easier for us if we could have that sent to us in the mail.",['InformIntent'],ChangeStatementDelivery,finance
+2577,finance_1277,finance_1277_019,Customer,"actually yes ma'am, Ms. Latisha. While I have you on the phone could I go ahead and check the balance of our SBA five oh four loan?",['InformIntent'],CheckLoanBalance,finance
+2578,finance_1279,finance_1279_001,Customer,"Hi Jessie, I need to cancel two checks as soon as possible.",['InformIntent'],CancelCheck,finance
+2579,finance_1282,finance_1282_001,Customer,Sweet James! I'm looking for a loan.,['InformIntent'],ApplyLoan,finance
+2580,finance_1284,finance_1284_001,Customer,Hi my name's Tammy Smith. I'm calling to talk about opening up a business checking account.,['InformIntent'],OpenAccount,finance
+2581,finance_1284,finance_1284_060,Customer,on the online banking do y'all have apps for Android and iOS?,['InformIntent'],OnlineBankingInfo,finance
+2582,finance_1287,finance_1287_001,Customer,"Hello, Mitchel, I'm just need a little bit of information regarding my debt ratio.",['InformIntent'],GetDebtIncomeRatio,finance
+2583,finance_1288,finance_1288_001,Customer,Hi I was hoping to check my loan balance.,['InformIntent'],CheckLoanBalance,finance
+2584,finance_1288,finance_1288_076,Customer,"OK, great. So go for three months and then I'll pay fifty percent increase.",[],PayLoan,finance
+2585,finance_1289,finance_1289_001,Customer,"Yes, I'm calling because I need to change my delivery method on go paperless.",['InformIntent'],ChangeStatementDelivery,finance
+2586,finance_1289,finance_1289_046,Customer,"I totally agree, and listen can you tell me my balance too?",['InformIntent'],CheckAccountBalance,finance
+2587,finance_1291,finance_1291_001,Customer,"Hello, my name is Charlene. and I was wondering I needed help in updating my street address because I recently moved my locations since I noticed that my business is doing much more better as they new streets at work rather than the old street at which I was at.",['InformIntent'],UpdateStreetAddress,finance
+2588,finance_1299,finance_1299_001,Customer,"Hey, Tanner. I am calling to get a quick acuity ty ratio.",['InformIntent'],AskLiquidityRatio,finance
+2589,finance_1300,finance_1300_001,Customer,"Hello. My name is Sheldon and I want to change not really change but updates my phone number for my business, because it seems like most most of the time I seem to be getting spam calls rather than calls that deal with my business.",['InformIntent'],UpdatePhoneNumber,finance
+2590,finance_1300,finance_1300_026,Customer,"Oh OK and what. What are the features of the app, like what would I, What are the things that I can do through the app rather than going person to do at the bank or through calling customer care.",['InformIntent'],OnlineBankingInfo,finance
+2591,finance_1301,finance_1301_005,Customer,Yeah I need to. I I moved recently. I need to update my street address it doesn't mess anything up when I'm going business.,['InformIntent'],UpdateStreetAddress,finance
+2592,finance_1303,finance_1303_001,Customer,"Hey, how you doing? my name is Brian Williams and I was calling in regards to paying off my credit card.",['InformIntent'],MakeCreditCardPayment,finance
+2593,finance_1304,finance_1304_001,Customer,"hello. My name is Charlene. And I was . I need help. Because I see I'm running a business. And the expenses are really high, and I like to open a my accounts maybe into two so that I can more easily manage the day-to-day payments that I make or receive.",['InformIntent'],OpenAccount,finance
+2594,finance_1305,finance_1305_030,Customer,yes actually I got a letter in the mail about the Intellibank Sliver card I want to know more about that.,['InformIntent'],GetCreditCardInfo,finance
+2595,finance_1305,finance_1305_040,Customer,no I need to speak to my financial advisor before I make any actions but I'd love it if you would send that information to me in a email.,['InformIntent'],RequestEmail,finance
+2596,finance_1306,finance_1306_003,Customer,Well I have my eye on the prize so to speak. There's a new pizza oven that I was wanting to purchase that would upgrade our business capacity a bit however I'm not quite sure about my credit so if I could get you to is there a way I can run my credit and get a report and get it mailed to me?,['InformIntent'],GetCreditReport,finance
+2597,finance_1307,finance_1307_001,Customer,"Hey, Rita. I got a new cell phone and I have I have a business account with with you, and anyway I got, I got a new phone and and I'm just letting you know that that if you call, like if somebody tries to call my old phone from the bank, that somebody else is gonna answer it. Cuz I have. It's. I have a different number.",[],UpdatePhoneNumber,finance
+2598,finance_1312,finance_1312_001,Customer,"Hey, how you doing? This is Kevin Peters. I needed to I'm the reason why I'm calling is cuz I needed to order some checks.",['InformIntent'],OrderCheck,finance
+2599,finance_1315,finance_1315_001,Customer,Hey how are you doing man? This is Allen Pierce. I was calling in regards to get you know order some cheques. And get some things rolling for my business here.,['InformIntent'],OrderCheck,finance
+2600,finance_1317,finance_1317_001,Customer,yes. I need to check my the balance of my loan please.,['InformIntent'],CheckLoanBalance,finance
+2601,finance_1319,finance_1319_001,Customer,Hey William. my name is Dan Jenkins and I am calling because I wanted to update my phone number. I'm actually changing my whole provider. So.,['InformIntent'],UpdatePhoneNumber,finance
+2602,finance_1319,finance_1319_014,Customer,Yeah so that that's what I'm calling for actually. I I'd like to update the phone number for my business.,['InformIntent'],UpdatePhoneNumber,finance
+2603,finance_1320,finance_1320_001,Customer,"Hey Norman. I need well I was calling about asking about your guys' loans. What type of loans you guys might offer. I think I might need one. yeah, I've called I called in before I spoke to someone else. Think her name was Pam. I don't know if you guys have any of that on record. but yeah I just looking at one one of your guys's loans maybe. I was hoping you can tell me more about it. for my company.",['InformIntent'],GetLoanInfo,finance
+2604,finance_1320,finance_1320_054,Customer,"I think that's what Pam suggested too. OK. So, let's go ahead and do that then. A secured loan.",[],ApplyLoan,finance
+2605,finance_1323,finance_1323_003,Customer,"Oh I'm having a good day, thank you so much for asking. listen Kristy, I'm calling from Grade A Investments and I have a client that is wanting to withdraw some money from one of their account. And of course she's needing it yesterday. but fortunately we actually do have an account that is set up just for these purposes. So I guess what I need to go ahead and do is make a wire transfer and withdraw the money from our account and deposit it into her account.",['InformIntent'],MakeTransfer,finance
+2606,finance_1324,finance_1324_013,Customer,"Yeah. That. That's. Yeah cuz I I need to talk to somebody and right now I'm taking a lot of risks and I need to find somebody to eliminate my risks and make it more you know positive shall we say? or or, yeah. Yeah.",[],ScheduleAppointment,finance
+2607,finance_1325,finance_1325_001,Customer,"Hey, how are you doing, man? My name is Kenneth Williams, and I am calling to pay my credit card off, finally! So yes. I need to do that and yeah man, I'm just so excited to pay it off because I feel like a man now. So.",['InformIntent'],MakeCreditCardPayment,finance
+2608,finance_1325,finance_1325_037,Customer,"if we can, can we do like some autopilot or something like that? Maybe we can do next month or something?",['InformIntent'],SetAutoPayment,finance
+2609,finance_1328,finance_1328_003,Customer,I've been making payments for but I'm not sure how for I've gotten with it and how much the balance is remaining because I am not haven't been able to look look up look up on it.,['InformIntent'],CheckLoanBalance,finance
+2610,finance_1328,finance_1328_006,Customer,I'll like to check up my loan balance.,['InformIntent'],CheckLoanBalance,finance
+2611,finance_1329,finance_1329_007,Customer,"I need to apply for a real estate loan, please.",['InformIntent'],ApplyLoan,finance
+2612,finance_1333,finance_1333_005,Customer,Mhm I just would like to add a user to my account.,['InformIntent'],AddUserToAccount,finance
+2613,finance_1335,finance_1335_005,Customer,"So to rectify this situation I would like to I don't know I feel like I'm at the point where I want to close my account but why don't we start at the root of the problem and change my phone number, can you help me with that?",['InformIntent'],UpdatePhoneNumber,finance
+2614,finance_1336,finance_1336_001,Customer,How you doing Jerry. I need to make a payment on my SBA loan.,['InformIntent'],PayLoan,finance
+2615,finance_1336,finance_1336_022,Customer,"Thank you very much. I appreciate that. I'm just wondering why do I have to keep calling in. Is it is there another way I can do this? Automated or something, keep calling in. I don't have a problem making my payment. But it's kinda sometimes time-consuming to be calling in every time.",['InformIntent'],SetAutoPayment,finance
+2616,finance_1336,finance_1336_028,Customer,Let me know what that account balance is anyway.. Please.,['InformIntent'],CheckAccountBalance,finance
+2617,finance_1337,finance_1337_001,Customer,"Yes, I want to update my email address.",['InformIntent'],UpdateEmail,finance
+2618,finance_1337,finance_1337_031,Customer,And you know I I really have an invoice I need the currency exchange rate for twenty thousand dollars to euro. Can you help me?,['InformIntent'],GetExchangeRate,finance
+2619,finance_1337,finance_1337_053,Customer,"Yes, can you just tell me my account balance?",['InformIntent'],CheckAccountBalance,finance
+2620,finance_1341,finance_1341_009,Customer,"And so before I get another loan out there, I I just want to make sure that my quick liquidity ratio is is at a good place. I for some reason can't. Like you guys sent me a statement in the mail and I can't I can't find it or I've misplaced it. I my my brother's in town who's visiting and he he tried to clean my office to be nice and and he he just misplaced it and don't you hate it when you have people come over and like they touch things and then stuff is out of place and then so so now I can't it so, so here I am talking to you trying to find out about my quick liquidity ratio. My. Is is this the right number?",['InformIntent'],AskLiquidityRatio,finance
+2621,finance_1342,finance_1342_003,Customer,So I'm just calling because I wanted to apply a loan. I was gonna say file an information but I don't need any information. I just want to go jump right to it. And I wanted to apply for a secure loan.,['InformIntent'],ApplyLoan,finance
+2622,finance_1344,finance_1344_029,Customer,I need to update some account information. change my phone number mainly.,['InformIntent'],UpdatePhoneNumber,finance
+2623,finance_1344,finance_1344_053,Customer,"Oh, I don't know. Do you think I qualify for that?",['InformIntent'],GetCreditCardInfo,finance
+2624,finance_1344,finance_1344_057,Customer,"Oh yeah, that would be great. Do you think? You know, I don't know how much time I have this morning so could you send me an email?",['InformIntent'],RequestEmail,finance
+2625,finance_1345,finance_1345_001,Customer,Louisa I had and and application that I was submitting for your cooperate card online.,[],ApplyCreditCard,finance
+2626,finance_1345,finance_1345_052,Customer,I read something about real estate loans that you guys have also.,[],ApplyLoan,finance
+2627,finance_1349,finance_1349_002,Customer,"Risa, I'm wanting to open a S B A seven A loan, admin costs.",['InformIntent'],ApplyLoan,finance
+2628,finance_1349,finance_1349_047,Customer,"let me ask you, what, what are the term lengths for these, these loans?",['InformIntent'],GetLoanInfo,finance
+2629,finance_1350,finance_1350_001,Customer,Hi. quick quick and easy. Quick and easy checking my credit card balance due.,['InformIntent'],CheckAccountBalance,finance
+2630,finance_1350,finance_1350_054,Customer,OK. I'll pay half.,[],MakeCreditCardPayment,finance
+2631,finance_1351,finance_1351_011,Customer,Yes. I wanted to check my credit card business balance credit card.,['InformIntent'],CheckAccountBalance,finance
+2632,finance_1351,finance_1351_023,Customer,Well we just go ahead and pay that off.,['InformIntent'],MakeCreditCardPayment,finance
+2633,finance_1351,finance_1351_057,Customer,you can give me that balance.,[],CheckAccountBalance,finance
+2634,finance_1353,finance_1353_003,Customer,It's going pretty good. it's so the reason I'm calling is I'd like to change my email address for you.,['InformIntent'],UpdateEmail,finance
+2635,finance_1353,finance_1353_063,Customer,I can't earn points with the silver?,[],GetCreditCardInfo,finance
+2636,finance_1353,finance_1353_068,Customer,"What what's the catch with the gold card? Why is there none for the silver, some for the gold?",['InformIntent'],GetCreditCardInfo,finance
+2637,finance_1353,finance_1353_071,Customer,Me. I think I'm going to apply for it.,[],ApplyCreditCard,finance
+2638,finance_1356,finance_1356_021,Customer,"OK. Hey, also tell me. Hey, what's the balance on that card, man?",['InformIntent'],CheckAccountBalance,finance
+2639,finance_1357,finance_1357_065,Customer,"What the fuck, Mari. Yes, platinum card yeah, I'm sorry. that's what I wanna sign up for.",[],ApplyCreditCard,finance
+2640,finance_1361,finance_1361_019,Customer,Oh yeah! That's right. I I got a new number .,[],UpdatePhoneNumber,finance
+2641,finance_1364,finance_1364_007,Customer,"Yes, I just didn't know what options there were possibly. like could I get a loan or one of those payment line things that you have so that there's available funds. if we run into a bind, basically.",['InformIntent'],ApplyLoan,finance
+2642,finance_1366,finance_1366_001,Customer,"Yes, I'm wanting to apply for a loan.",['InformIntent'],ApplyLoan,finance
+2643,finance_1366,finance_1366_009,Customer,"Yes, I have all of the business accounts with Intellibank for the business, Can you tell me real quick what kind of, can you kind of explain the SPA seven A loan to me so I can be sure that that's a fit for me?",['InformIntent'],GetLoanInfo,finance
+2644,finance_1371,finance_1371_001,Customer,Word up Jess. yeah so got something in the mail. Just kinda wanna set up an appointment to see if this something I would wanna do for my business.,['InformIntent'],ScheduleAppointment,finance
+2645,finance_1373,finance_1373_001,Customer,"Hi, my name is Tammy Smith, I was just calling to get my net income on my business.",['InformIntent'],NetIncome,finance
+2646,finance_1374,finance_1374_003,Customer,"I'm doing quite well. The reason I'm calling this morning, I need to apply for a line of credit.",['InformIntent'],ApplyLoan,finance
+2647,finance_1375,finance_1375_008,Customer,Right. Well I was hoping to look at certain exchange,['InformIntent'],GetExchangeRate,finance
+2648,finance_1376,finance_1376_003,Customer,"Yeah, this is Alex Paul and I was calling in regards to pay off my credit card.",['InformIntent'],MakeCreditCardPayment,finance
+2649,finance_1377,finance_1377_005,Customer,"Yes, yes. I'm I'm calling because I'm thinking about getting a real estate loan. And so I have a a small contracting company. And and usually fix a lot of different clients' houses. But we're looking to actually purchase our own property, looking to move pretty soon, within the next thirty days, like to close this deal. And so before I submit any kind of application online, like to just do. I'd like to just get a quick liquidity ratio update because the statement that I have here's maybe like six, seven months old. I can't find the recent one, so I'm having a bit of trouble logging in online. so I was hoping to talk to someone that could help me get a current quick liquidity ratio. Could you help me with that?",['InformIntent'],AskLiquidityRatio,finance
+2650,finance_1378,finance_1378_011,Customer,Man so first and foremost I need to order checks. But man people are going crazy down my throat and asking me all these questions and one of my my my top employees of the director of of the blockchain system that we we're running you know this guy just messed up everybody's pay system. He wrote in the wrong code. And I'm just like oh my gosh man what this this couldn't get any worse for me. So I'm just kinda all of the place man and then you know people are trying to walk out and all this stuff so now I need they're demanding their checks and this and that so.,['InformIntent'],OrderCheck,finance
+2651,finance_1378,finance_1378_021,Customer,no we're we need to change that. I don't know why that didn't update I I I I need to change that that that's definitely old.,[],UpdateStreetAddress,finance
+2652,finance_1379,finance_1379_001,Customer,Hi Cory. so I was calling today to find out what payment I'm supposed to be making on my loan this month.,['InformIntent'],CheckLoanBalance,finance
+2653,finance_1379,finance_1379_035,Customer,OK. Yeah sorry. My husband he usually pays it but he's out of town this month so I wanted to go ahead and do that so he doesn't have to worry about it.,[],PayLoan,finance
+2654,finance_1381,finance_1381_008,Customer,Awesome. I was looking to set up some automatic billing. I have a client in Fresno that he is behind on his payments. I yeah created his website for him and he's he's been kinda ducking my calls. So I wanted to set up this automatic billing since I have all his account information and everything.,['InformIntent'],SetAutoPayment,finance
+2655,finance_1383,finance_1383_001,Customer,"Hello my name is Sharlene, and I have a credit. Or is this a question? Because I just realized I issued a check but I don't have enough funds. So I'm not sure if it's possible for it to be canceled. Because it's also it's been like two days since I issued the check.",['InformIntent'],CancelCheck,finance
+2656,finance_1385,finance_1385_002,Customer,Hi I just need to update my phone number please.,['InformIntent'],UpdatePhoneNumber,finance
+2657,finance_1386,finance_1386_010,Customer,"Jonathon yes sorry I did not intend to take up your time like that. I know we're all busy. So why I'm calling you because I was speaking with a friend about Intellibank and you know he was going on and on and on about I guess you have some sort of like some sort of like financial elevator I think is what they call it. Financial elevator that like you know they take your information and they like help you make more money. You know basically is what they do, financial elevator. I want them to like get an appointment going with financial elevator elevators.",['InformIntent'],ScheduleAppointment,finance
+2658,finance_1386,finance_1386_032,Customer,Where's the best one around me?,['InformIntent'],FindBranch,finance
+2659,finance_1389,finance_1389_001,Customer,"Hi, how's it going? yeah so the the reason for my call is I'm I'm wondering what my net income is?",['InformIntent'],NetIncome,finance
+2660,finance_1392,finance_1392_001,Customer,"Hey, I wanna change my phone number.",['InformIntent'],UpdatePhoneNumber,finance
+2661,finance_1392,finance_1392_005,Customer,"Sally's Hair Salon. You know I also, if you don't mind. I want the balance on my SBA loan too.",['InformIntent'],CheckLoanBalance,finance
+2662,finance_1394,finance_1394_001,Customer,"Hi, this is Peter Davies. I want to update my address for my business.",['InformIntent'],UpdateStreetAddress,finance
+2663,finance_1394,finance_1394_028,Customer,"maybe that is better yeah because I getting so much paper these days. Yeah OK, let's do that through email.",[],ChangeStatementDelivery,finance
+2664,finance_1394,finance_1394_034,Customer,Yeah. Can you send me the information through email please?,['InformIntent'],RequestEmail,finance
+2665,finance_1394,finance_1394_041,Customer,"OK. there's another thing, I want to change my security pin.",['InformIntent'],ChangePin,finance
+2666,finance_1394,finance_1394_049,Customer,Yes. And then I also want some information about a loan.,['InformIntent'],GetLoanInfo,finance
+2667,finance_1397,finance_1397_003,Customer,I'm also doing well. The reason I'm calling Intellbank this morning is I'm needing a secure loan. And I have collateral for the for the loan.,['InformIntent'],ApplyLoan,finance
+2668,finance_1398,finance_1398_055,Customer,So what I was hoping to do is open a line of credit use that to start paying the real estate loan right away.,['InformIntent'],ApplyLoan,finance
+2669,finance_1398,finance_1398_061,Customer,So how we just skip all that and go straight to the loan for the real estate?,['InformIntent'],ApplyLoan,finance
+2670,finance_1399,finance_1399_001,Customer,"OK, hello. My name is Sharlene and I'm having a problem with my statements being delivered via through the mail because if any, it doesn't look true say for me because anybody can get access to it without even me knowing it. So I was looking for another more another more reliable and safer way for me to receive my statement.",['InformIntent'],ChangeStatementDelivery,finance
+2671,finance_1401,finance_1401_001,Customer,"Hey Georgia, this is Michele over at Carol's Restaurant Group, I was calling to check some account balances with you please.",['InformIntent'],CheckAccountBalance,finance
+2672,finance_1404,finance_1404_038,Customer,Cool. So how do I go about changing my address? And also I need to also what's what's my balance of my my Intellibank intelligent savings?,['InformIntent'],CheckAccountBalance,finance
+2673,finance_1405,finance_1405_001,Customer,"Hey Derrick. My name is Teddy, and I wanna change my PIN.",['InformIntent'],ChangePin,finance
+2674,finance_1405,finance_1405_030,Customer,yeah I wanted to inquire about an S B A loan. I was hoping I can I can get one for my business.,['InformIntent'],ApplyLoan,finance
+2675,finance_1406,finance_1406_001,Customer,"Hey Robbie. just kind of going through everything looking through my information on my account and just I dunno something it seems to be missing. I made some charges, you know, as one does, and I'm not sure if they've gone through. And if they've gone through it's it's gonna be kind of big big issue with the house. Big issue with the house. We're doing some renovations and I'm just worried that that we're just not gonna have enough there to finish up. We're looking at this couch, which is beautiful couch, maybe a bit out of our range budget wise it's starting to stack up. I I I I dunno what else to say. trying to trying to make her happy, trying to do the right thing.",['InformIntent'],CheckAccountBalance,finance
+2676,finance_1407,finance_1407_003,Customer,"Hi, I'm just there's a, a I, so I have some customers check in to the business and I just, it hasn't even gone through, or like there's been an issue with like the voicemail or something, or maybe they have the wrong address or the phone number. I don't know. It's just, I've been having some administrative troubles. I I guess, I dunno, yeah, I yeah, I just haven't been getting the calls. some of the calls hadn't gone through, they've been, one time they, a customer like called my my my mobile, my cell phone number and I guess I'm just seeing, calling you guys, get some answers. I dunno if you can check my file or.",['InformIntent'],UpdatePhoneNumber,finance
+2677,finance_1408,finance_1408_005,Customer,Yeah. I lost the letter that says how much I owe. So I wanna know how much I owe for this month on my credit card.,['InformIntent'],CheckAccountBalance,finance
+2678,finance_1411,finance_1411_001,Customer,Hi Daisy! I really need to move some funds around.,['InformIntent'],MakeTransfer,finance
+2679,finance_1411,finance_1411_010,Customer,"yeah, could you also tell me my balance?",['InformIntent'],CheckAccountBalance,finance
+2680,finance_1415,finance_1415_001,Customer,"Hey Eden, I wanted to get a quick liquidity ratio.",['InformIntent'],AskLiquidityRatio,finance
+2681,finance_1416,finance_1416_009,Customer,"Oh, I need to check my available balance on my credit card account.",['InformIntent'],CheckAccountBalance,finance
+2682,finance_1416,finance_1416_050,Customer,"no, I think that's all covered. do you know if the, will, will I, should I be able to go on the app tomorrow? Or?",['InformIntent'],OnlineBankingInfo,finance
+2683,finance_1417,finance_1417_001,Customer,"Hi Maxwell, I'm calling to update my street address.",['InformIntent'],UpdateStreetAddress,finance
+2684,finance_1417,finance_1417_027,Customer,I wanted to also look into applying for an SBA seven A loan. I've been reading into those.,['InformIntent'],ApplyLoan,finance
+2685,finance_1417,finance_1417_053,Customer,"Okay. I'm waiting on that. on the SBA, the grant. Is it. So I don't have to pay it back cuz it's a grant?",[],GetLoanInfo,finance
+2686,finance_1419,finance_1419_001,Customer,Yes sir. I need to change my statements to paperless.,['InformIntent'],ChangeStatementDelivery,finance
+2687,finance_1424,finance_1424_003,Customer,"Yes ma'am, I sure am. The reason I'm calling is, I have an employee here who got his paycheck and he went to the bank to go and deposit it but when he got there, he could not find it anywhere and he has searched his car, he has searched his house, and he's checked his locker up here. And we have looked everywhere for it but it is gone apparently. So I guess what we're needing to do is cancel out that check so I can go ahead and re-issue him a new one.",['InformIntent'],CancelCheck,finance
+2688,finance_1424,finance_1424_031,Customer,"Yes, actually Veronica, since I have you on the phone. We have the Intellibank Business Platinum card with y'all could I check the available balance of that real quick?",['InformIntent'],CheckAccountBalance,finance
+2689,finance_1425,finance_1425_001,Customer,"Hi. Yes, I'm calling because I need to get my net income for specific dates please.",['InformIntent'],NetIncome,finance
+2690,finance_1425,finance_1425_032,Customer,is there a way to do all of this online?,['InformIntent'],OnlineBankingInfo,finance
+2691,finance_1426,finance_1426_003,Customer,"I'm calling because I'll like to speak to a financial advisor. I I have a business I have a business account with you and I'm looking to to add investment into my account and I just wanna you know make sure I I run it by a financial advisor to make sure you know, it makes sense, and make sure it's something feasible. Is there anybody handy that I that I can talk to only have a few questions?",['InformIntent'],ScheduleAppointment,finance
+2692,finance_1426,finance_1426_045,Customer,OK no that that's great that's great and would you mind just sending me like like a like an email? Just like a reminder,['InformIntent'],RequestEmail,finance
+2693,finance_1427,finance_1427_005,Customer,"Doing good. I was in the market for a loan for my business and I was I was getting some information about this SBA I think it's called a five oh four loan? wondering if you could just tell me a little bit more about it you you know you hear things from people, you don't know this and that, you're not a hundred percent sure. And you just you just you figure it's better just to go right to the source and figure if it's the the right thing for you and your business. So I'm coming to you, Nora, and I'm asking. Explain to me please, the SBA five oh four loan.",['InformIntent'],GetLoanInfo,finance
+2694,finance_1427,finance_1427_014,Customer,"it does. It Yeah definitely, for sure. And I I think would I be able to to talk to you about getting an application started for this? Or.",['InformIntent'],ApplyLoan,finance
+2695,finance_1431,finance_1431_005,Customer,"No, I'm sorry. I I need to make a payment on a loan.",['InformIntent'],PayLoan,finance
+2696,finance_1431,finance_1431_045,Customer,Do I just schedule one at a time or can I do multiple payments at a time?,['InformIntent'],SetAutoPayment,finance
+2697,finance_1432,finance_1432_011,Customer,And I just would like to update my phone number.,['InformIntent'],UpdatePhoneNumber,finance
+2698,finance_1432,finance_1432_091,Customer,Mm. OK. Things to consider I suppose. I would like to sign up for the seven loan I think.,['InformIntent'],ApplyLoan,finance
+2699,finance_1436,finance_1436_003,Customer,Yeah so so yeah anyway getting to the point I I'm one of the customers I get paper statements and basically those just go right into the trash or the recycling. Even though I'm recycling I mean there still the trucks that come pick the stuff up and figured what's the point? I don't even open them half the time and if I could just change my delivery method to electronic I think that would just save a lot of people have problems and you know it'd obviously be more convenient for me anyway so. I'd like to do that.,['InformIntent'],ChangeStatementDelivery,finance
+2700,finance_1442,finance_1442_001,Customer,yes I need to buy a new piece of equipment for my business and I have a platinum credit card and I need to check my available balance.,['InformIntent'],CheckAccountBalance,finance
+2701,finance_1444,finance_1444_012,Customer,I need to apply for a real estate loan please.,['InformIntent'],ApplyLoan,finance
+2702,finance_1445,finance_1445_029,Customer,It's a payment in Bed and Bath.,[],GetTransactions,finance
+2703,finance_1447,finance_1447_010,Customer,"Well, I'm looking to inquire about some real estate loan",['InformIntent'],ApplyLoan,finance
+2704,finance_1447,finance_1447_121,Customer,Yeah. What do I have to do to get involved in an online banking,['InformIntent'],OnlineBankingInfo,finance
+2705,finance_1449,finance_1449_005,Customer,"basically I want to execute a simple action of getting a loan and this should be completely easy for somebody of my stature at your bank,",['InformIntent'],ApplyLoan,finance
+2706,finance_1450,finance_1450_001,Customer,"Yes Jerry, I was gonna stop by the branch but I didn't have time, but I'd like to get my checking account balance please?",['InformIntent'],CheckAccountBalance,finance
+2707,finance_1450,finance_1450_007,Customer,"Jones bed and bath. And by the way, I'd also like to know what the branch hours are?",['InformIntent'],GetBranchHours,finance
+2708,finance_1450,finance_1450_033,Customer,"OK great, seventy-five thousand dollars, all right, and I also, if you don't mind, I'd like to know what the quick liquidity ratio is?",['InformIntent'],AskLiquidityRatio,finance
+2709,finance_1451,finance_1451_008,Customer,"Yeah, well I want to know the balance of my Silver credit card.",['InformIntent'],CheckAccountBalance,finance
+2710,finance_1451,finance_1451_066,Customer,"OK, and then I want to get rid of my paper bank statements. I have them by email.",['InformIntent'],ChangeStatementDelivery,finance
+2711,finance_1457,finance_1457_001,Customer,Hi my name is Stephanie Garcia. And I'm calling about closing out my account with you guys.,['InformIntent'],CloseAccount,finance
+2712,finance_1457,finance_1457_016,Customer,OK. So I'm still actually going to be running business for this Golden State for the ending of this week. So is there a way that we can schedule an appointment in maybe two weeks? With one of your representatives?,['InformIntent'],ScheduleAppointment,finance
+2713,finance_1457,finance_1457_018,Customer,Oh I see. let's go ahead and just leave one thousand in there and then we'll transfer the rest to savings and then it should be fine from there.,[],MakeTransfer,finance
+2714,finance_1459,finance_1459_003,Customer,I need to change my street address. I I moved recently. So I need to get that all situated so I don't get any confusion when I go to you know buy stuff online and you know I've got the billing number and the address mixed up so.,['InformIntent'],UpdateStreetAddress,finance
+2715,finance_1459,finance_1459_063,Customer,Yeah Yeah tell me a little about the online banking.,['InformIntent'],OnlineBankingInfo,finance
+2716,finance_1460,finance_1460_001,Customer,Yes. I have a business and I need to apply for a credit card for that business.,['InformIntent'],ApplyCreditCard,finance
+2717,finance_1460,finance_1460_009,Customer,Yes. I have all of my business accounts with Intellibank. and are there different card options?,['InformIntent'],GetCreditCardInfo,finance
+2718,finance_1462,finance_1462_005,Customer,"Well, you know I'd love to I'm looking to get a loan secure some money.",['InformIntent'],ApplyLoan,finance
+2719,finance_1462,finance_1462_016,Customer,"I was thinking about, well, what are my options?",[],GetLoanInfo,finance
+2720,finance_1462,finance_1462_020,Customer,"How interesting. Well not even looking for a car right now, but tell me about this secured one.",['InformIntent'],GetLoanInfo,finance
+2721,finance_1463,finance_1463_001,Customer,"hello, I need to check my credit card available balance please.",['InformIntent'],CheckAccountBalance,finance
+2722,finance_1464,finance_1464_001,Customer,"Hello, my name is Shirleen and I just recently moved my business from from the from my old street to my new street since I saw it was much better. It was. Business was doing much better over the new place and it's easier for me to . And I was wondering if you could help me change the address.",['InformIntent'],UpdateStreetAddress,finance
+2723,finance_1464,finance_1464_025,Customer,"Yeah, that's good. And I would like to know more about online banking because I heard about it but I've never gotten to know or learn about it.",['InformIntent'],OnlineBankingInfo,finance
+2724,finance_1465,finance_1465_001,Customer,Hi my name is Tammy Smith. I wanted to get my quick liquidity rate. I just found out that I'm going on Shark Tank pretty soon. And I'm really excited about the opportunity but there's just so many information that they need. but yeah my little small business has made it on to national TV. And I'm so excited to meet Mark Cuban. Because I live in Dallas. I'm just a really big fan of Mark Cuban. Do you know who Mark Cuban is?,['InformIntent'],AskLiquidityRatio,finance
+2725,finance_1465,finance_1465_040,Customer,All right. Can you email me that report because I'm gonna have to like attach this a,['InformIntent'],RequestEmail,finance
+2726,finance_1468,finance_1468_002,Customer,"Hi there, how are you? Yes. my name's Jack actually applying for a credit card. for a corporate credit card.",['InformIntent'],ApplyCreditCard,finance
+2727,finance_1470,finance_1470_003,Customer,Well I'd like to well I'm using the mobile app cuz I gotta transfer over some money to cover some expenses cuz things have been really tight lately.,['InformIntent'],MakeTransfer,finance
+2728,finance_1470,finance_1470_028,Customer,Well how much is currently in that account?,['InformIntent'],CheckAccountBalance,finance
+2729,finance_1471,finance_1471_024,Customer,And I was wondering what balance was on that.,['InformIntent'],CheckLoanBalance,finance
+2730,finance_1471,finance_1471_060,Customer,I would like to pay that right now.,['InformIntent'],PayLoan,finance
+2731,finance_1471,finance_1471_097,Customer,I'll just pay it. I don't even need to know.,[],PayLoan,finance
+2732,finance_1472,finance_1472_012,Customer,"Sorry. Five oh four looking at, and I was looking and I was curious about some of the required documentation. The FAQ, yes.",['InformIntent'],GetLoanInfo,finance
+2733,finance_1473,finance_1473_007,Customer,I'm just looking about opening up a savings account with all of you.,['InformIntent'],OpenAccount,finance
+2734,finance_1473,finance_1473_044,Customer,OK and do you have online banking?,['InformIntent'],OnlineBankingInfo,finance
+2735,finance_1474,finance_1474_001,Customer,"Hi. I wanna change the way I get my statements. I get them emailed to me, I don't know how that happened, because I never, I don't know how got on paperless billing in the first place. I just want to change it to get them in the mail, the hard copies.",['InformIntent'],ChangeStatementDelivery,finance
+2736,finance_1480,finance_1480_001,Customer,"Yes Michael, I might want to open another account today, even looking into possibly taking out a loan, I need the, the FAQ process questions, business documents I believe for that, that's what I researched online.",['InformIntent'],GetLoanInfo,finance
+2737,finance_1481,finance_1481_001,Customer,"Pena, I was reading in the Wall Street Journal about these SBA five oh four loans and I want one.",['InformIntent'],ApplyLoan,finance
+2738,finance_1482,finance_1482_004,Customer,Oh I'm I'm doing fine. I I was trying to get a bank statement today.,['InformIntent'],GetBankStatement,finance
+2739,finance_1483,finance_1483_001,Customer,"Hi, my name is Tillerman. And the reason for my call is I I've been banking with Intellibank for a few years now I have my checking and savings account with you. I also have a gold card. and I've gotten loans from you in the past. It's been it's been a great experience so far but one thing I'm interested in is getting in contact with a financial advisor. I'd love to set up a meeting with the financial advisor. And I'd love to just go over my account. And I just have a number of questions for a financial advisor.",['InformIntent'],ScheduleAppointment,finance
+2740,finance_1486,finance_1486_001,Customer,Hi I need to get the consumer price index of a certain type of inventory that I'm thinking of selling.,['InformIntent'],AskConsumerPriceIndex,finance
+2741,finance_1488,finance_1488_001,Customer,Oh yeah. I had some problems with my my my camera and I've been and I have not been getting my statements.,['InformIntent'],GetBankStatement,finance
+2742,finance_1493,finance_1493_003,Customer,Yeah. I'd like to cancel the cheque.,['InformIntent'],CancelCheck,finance
+2743,finance_1493,finance_1493_033,Customer,Yeah. I got a letter in the mail about something called the Intel Bank silver card. I'd like to know more about that. I'm actually in need of a credit card right now.,['InformIntent'],RequestNewCard,finance
+2744,finance_1494,finance_1494_002,Customer,I was needing to update our street address. I'm calling with York Steak House.,['InformIntent'],UpdateStreetAddress,finance
+2745,finance_1494,finance_1494_027,Customer,"Ok, great! And, also could I go ahead and check the available balance on our Intellibank Business Golden card?",['InformIntent'],CheckAccountBalance,finance
+2746,finance_1495,finance_1495_001,Customer,Yes sir I would like to get the current exchange rate for US dollars to the Canadian dollar.,['InformIntent'],GetExchangeRate,finance
+2747,finance_1495,finance_1495_035,Customer,Yes I'd also like to update my email address.,['InformIntent'],UpdateEmail,finance
+2748,finance_1503,finance_1503_001,Customer,"yes, I just recently moved my business location and I need to update my the way I get my statements.",['InformIntent'],ChangeStatementDelivery,finance
+2749,finance_1505,finance_1505_001,Customer,Hi I just need to just need to update my phone number.,['InformIntent'],UpdatePhoneNumber,finance
+2750,finance_1506,finance_1506_001,Customer,Hello Franklin. Hi. yeah. Just gonna get right to that I am looking for a line of credit.,['InformIntent'],ApplyLoan,finance
+2751,finance_1507,finance_1507_001,Customer,"Hey, David. I was just hoping to get, to confirm just the info I have on a, on a bond yield.",['InformIntent'],GetTreasuryBondYield,finance
+2752,finance_1510,finance_1510_023,Customer,"OK, great. Thank you so much. So it's just a balance that I'm looking for.",[],CheckAccountBalance,finance
+2753,finance_1510,finance_1510_072,Customer,I'm wondering what your loan options are.,['InformIntent'],GetLoanInfo,finance
+2754,finance_1512,finance_1512_001,Customer,Hello Klaus. I'm just looking to check a balance.,['InformIntent'],CheckAccountBalance,finance
+2755,finance_1514,finance_1514_001,Customer,"Hi, this is Peter Davis. I'm getting all these bank's statement in my company and I want to get rid of it. It's too much.",['InformIntent'],ChangeStatementDelivery,finance
+2756,finance_1514,finance_1514_022,Customer,Can I change that also?,['InformIntent'],ChangePin,finance
+2757,finance_1514,finance_1514_040,Customer,"Yes, I want to have some information about a platinum credit card.",['InformIntent'],GetCreditCardInfo,finance
+2758,finance_1515,finance_1515_001,Customer,Oh hello. My name is Shalyn and I would like to set up an automatic loan payment. Just tell me if that's possible because I usually keep forgetting to pay and to make my payments on time.,['InformIntent'],SetAutoPayment,finance
+2759,finance_1517,finance_1517_001,Customer,"hi. I need to change my pin number, please.",['InformIntent'],ChangePin,finance
+2760,finance_1517,finance_1517_036,Customer,"No but I was wondering, can you give me some information or send me some information about your secured loan, like, the maximum you can take out and the interest rate. If you could just send me some paperwork on that?",['InformIntent'],GetLoanInfo,finance
+2761,finance_1517,finance_1517_052,Customer,"just the online banking. It's the same website that you have for everything else, correct?",['InformIntent'],OnlineBankingInfo,finance
+2762,finance_1520,finance_1520_001,Customer,Hello! I would like to check my balance.,['InformIntent'],CheckAccountBalance,finance
+2763,finance_1520,finance_1520_024,Customer,Cool. And you know what? Forget about the account balance. I just found it online. I would like to schedule an appointment with a notary. I'm doing OK today. Thank you very much!,['InformIntent'],ScheduleAppointment,finance
+2764,finance_1522,finance_1522_001,Customer,I just would like to check my credit card balance.,['InformIntent'],CheckAccountBalance,finance
+2765,finance_1522,finance_1522_019,Customer,"Actually, do you think you could give me the available balance for all my cards?",['InformIntent'],CheckAccountBalance,finance
+2766,finance_1527,finance_1527_001,Customer,"Hi Phillip, my loan balance is something that I'm not quite sure where it's at, because I checked it a while ago and I think there might be something up with it.",['InformIntent'],CheckLoanBalance,finance
+2767,finance_1530,finance_1530_050,Customer,"Yes, I do have it all with you guys and that's why I wanna know what my debt income ratio is.",['InformIntent'],GetDebtIncomeRatio,finance
+2768,finance_1530,finance_1530_079,Customer,"OK. OK. Great. Perfect. All right, well I'm gonna because the thing is You know I have all of my I have a loan with you guys and I I think I even have a credit card with you guys. I want to open another credit card though.",['InformIntent'],ApplyCreditCard,finance
+2769,finance_1531,finance_1531_007,Customer,OK and is that something that I could apply for over the phone?,['InformIntent'],ApplyLoan,finance
+2770,finance_1532,finance_1532_003,Customer,"I'm doing just well, thank you. look I'm you know I'm a small business owner and I I just kinda want to expand our business so hoping to get a loan from the bank I've been banking with for two decades.",['InformIntent'],ApplyLoan,finance
+2771,finance_1532,finance_1532_017,Customer,Could you actually tell me my my balance for my credit card.,['InformIntent'],CheckAccountBalance,finance
+2772,finance_1535,finance_1535_007,Customer,"Yeah so I just wanted to update my email, my old email is a little I've I had that one for for for ten years. It's it's it's the same email that, you know, I was I was using when I was young. So I just kinda wanna update it to something a little more professional and I'm hoping that you can maybe help me with that.",['InformIntent'],UpdateEmail,finance
+2773,finance_1538,finance_1538_009,Customer,"OK, yeah, so stopping the check if that's the best option then then that's I think what we're gonna need to do. there any other options or is stopping the check it? You can't like change the amount or.",['InformIntent'],CancelCheck,finance
+2774,finance_1539,finance_1539_001,Customer,hi Danny. I'm I'm calling today to find out how much I owe on my SBE loan.,['InformIntent'],CheckLoanBalance,finance
+2775,finance_1539,finance_1539_027,Customer,OK. so I think I do wanna go ahead and pay that off today. Is there anything else you need from me?,['InformIntent'],PayLoan,finance
+2776,finance_1539,finance_1539_050,Customer,let's make it recurring.,[],SetAutoPayment,finance
+2777,finance_1539,finance_1539_053,Customer,OK. And can I also get some information about your aluminum card?,['InformIntent'],GetCreditCardInfo,finance
+2778,finance_1542,finance_1542_005,Customer,I wanna apply for a line of credit.,['InformIntent'],ApplyLoan,finance
+2779,finance_1542,finance_1542_038,Customer,"also while I have you on the phone, same process to ask for a real estate loan?",['InformIntent'],GetLoanInfo,finance
+2780,finance_1543,finance_1543_003,Customer,"Yeah so reason for my call. I have a business account with you. I've had an account for about a year now. we have a few cards through this account we have a rewards card. We also have a travelers card. But looking into getting a looking into getting a real estate loan and hoping to do that within the next thirty days. I'm on your website and I'm I'm going I'm using the calculator and I think I'll qualify but I just wanted to ensure that I was looking at the right quick liquidity ratio for my company just before I I I don't wanna necessarily get denied, I don't wanna waste anyone's time so I just was hoping to speak to someone to find out about the quick liquidity ratio.",['InformIntent'],AskLiquidityRatio,finance
+2781,finance_1544,finance_1544_001,Customer,I'm about to go out of town on a family vacation but I really can't head out without making sure all of my business is taken care of. I wanted to schedule a long payment so I don't have to where a. Where about when I get back. I would like. I know I would probably I know I would probably be to tired dealing with my sister kids.,['InformIntent'],PayLoan,finance
+2782,finance_1547,finance_1547_001,Customer,Jordana I am wanting to apply for an S B A seven A loan.,['InformIntent'],ApplyLoan,finance
+2783,finance_1547,finance_1547_051,Customer,So now if I be let to go with the ten-year term and I pay it off early is there a penalty for paying it off early?,['InformIntent'],GetLoanInfo,finance
+2784,finance_1548,finance_1548_004,Customer,the reason I made the call this morning. I need to know what's required what kind of business documents I'll need to apply for a loan.,['InformIntent'],GetLoanInfo,finance
+2785,finance_1548,finance_1548_014,Customer,I'd like to apply for a term loan.,['InformIntent'],ApplyLoan,finance
+2786,finance_1549,finance_1549_001,Customer,"Yes, I'm wanting to buy a property so I need to see about a loan.",['InformIntent'],ApplyLoan,finance
+2787,finance_1550,finance_1550_001,Customer,Hi. Yes. I need to schedule an appointment with one of your tax specialists. I recently lost my account because we moved out of the country.,['InformIntent'],ScheduleAppointment,finance
+2788,finance_1551,finance_1551_001,Customer,"Hi Agatha. My name is Reggie, and I'm calling because I need to cancel a check.",['InformIntent'],CancelCheck,finance
+2789,finance_1552,finance_1552_001,Customer,yes. I've got a Intell- secure loan and I need to get a copy of my loan statement.,['InformIntent'],GetBankStatement,finance
+2790,finance_1554,finance_1554_001,Customer,"Yeah, hi, Tom. I am looking into my financial investments and I just wanna make sure that I've been accountable to myself cuz I had an investment plan that I did display by switching on line, but I wanted to set up an appointment with your investment specialist for them to review my own plan. Maybe they can tweak it. I don't know.",['InformIntent'],ScheduleAppointment,finance
+2791,finance_1564,finance_1564_003,Customer,to pay my credit card off.,[],MakeCreditCardPayment,finance
+2792,finance_1564,finance_1564_039,Customer,"Well, yeah, I I would say the what is the the loan part what what's your percentages when it comes to the loans platinum",['InformIntent'],GetLoanInfo,finance
+2793,finance_1565,finance_1565_005,Customer,"The address is one twenty one Parkside, actually you know what, I need to go there to apply for a loan. Is that something I could just do over the phone with you?",['InformIntent'],ApplyLoan,finance
+2794,finance_1565,finance_1565_051,Customer,"Can I apply for the loans on, online?",['InformIntent'],OnlineBankingInfo,finance
+2795,finance_1566,finance_1566_001,Customer,"Hey, Jerry. I was gonna stop by the branch but I got busy so I decided to give you a call. I wanna add an authorized user to my account.",['InformIntent'],AddUserToAccount,finance
+2796,finance_1566,finance_1566_005,Customer,Jones Bid and Bath. And by the way I also would like to know your branch hours.,['InformIntent'],GetBranchHours,finance
+2797,finance_1569,finance_1569_001,Customer,"Yes, I need to close my business account but I need to do it soon. I have an appointment in like thirty minutes so I'm trying to close it. Can you help me with that?",['InformIntent'],CloseAccount,finance
+2798,finance_1569,finance_1569_036,Customer,Yes. So actually while I have you on the phone can you possible tell me the currency exchange rate for Europe?,['InformIntent'],GetExchangeRate,finance
+2799,finance_1569,finance_1569_052,Customer,Does Intellibank have a currency trade option on their online banking? Like can I change a currency when sending money through my online banking account with you guys?,['InformIntent'],OnlineBankingInfo,finance
+2800,finance_1570,finance_1570_004,Customer,"I'm doing great! So I kinda got a weird question. So I was thinking about going on vacation but I'm trying to figure out whether or not I should go to Poland or I should go to Japan. And you know I'm not the richest guy in the world so what I wanna do is I kinda wanna look at the exchange rates, see where I can get the best bang for my buck.",['InformIntent'],GetExchangeRate,finance
+2801,finance_1571,finance_1571_001,Customer,"Hello, my name is Salim, and I'm calling to enquire about my company's quick liquidity ratio.",['InformIntent'],AskLiquidityRatio,finance
+2802,finance_1571,finance_1571_011,Customer,"Oh, that's good to know, and does your bank offer the business plat card?",['InformIntent'],GetCreditCardInfo,finance
+2803,finance_1572,finance_1572_001,Customer,"Yes, so I was wondering if you could tell me the current CPI, please?",['InformIntent'],AskConsumerPriceIndex,finance
+2804,finance_1573,finance_1573_009,Customer,I need to apply for a loan.,['InformIntent'],ApplyLoan,finance
+2805,finance_1574,finance_1574_005,Customer,And could you also give me their hours?,['InformIntent'],GetBranchHours,finance
+2806,finance_1575,finance_1575_001,Customer,"Yeah I think we may have talked before, I I'm not sure if it was you or someone else. But I called the other day and I was asking about the possibility of closing my accounts. And after thinking about it I've decided that I'm gonna go ahead and do it unfortunately. Nothing against you guys, Nothing, you have been fantastic, especially if you were the person I talked to the other day, but the time has come.",['InformIntent'],CloseAccount,finance
+2807,finance_1575,finance_1575_020,Customer,Yeah I'd like to hear the balances on both of those accounts.,['InformIntent'],CheckAccountBalance,finance
+2808,finance_1576,finance_1576_001,Customer,Hi Jess. I need to speak to a tech specialist. I got something in the mail here and yeah just. Just a little bit curious. on the special that that's being offered. So that's pretty much.,['InformIntent'],ScheduleAppointment,finance
+2809,finance_1579,finance_1579_003,Customer,"I'm I'm doing great, so, I I'm actually a customer of the bank and I have my own marketing company, online marketing company, and I wanted to find out about applying for a line of credit because I wanted to grow the business some more and upgrade some equipment, and add some more computers, and get some more bodies in the office, and things are really starting to take off, thanks to the whole world of you know, social media and people like to get online and boost their ego, and make fools of themselves, and that's where I come in and I get to market things and while people are making fools of themselves, they buy the products I market.",['InformIntent'],ApplyLoan,finance
+2810,finance_1582,finance_1582_008,Customer,What I want to do is I kinda wanna see what the exchange rate is.,['InformIntent'],GetExchangeRate,finance
+2811,finance_1582,finance_1582_010,Customer,I'm also thinking about closing down one of my accounts.,['InformIntent'],CloseAccount,finance
+2812,finance_1582,finance_1582_057,Customer,And what do I have in my wealth management account?,['InformIntent'],CheckAccountBalance,finance
+2813,finance_1584,finance_1584_036,Customer,I just I was hoping to get the balance of my credit card the due balance that I have due.,['InformIntent'],CheckAccountBalance,finance
+2814,finance_1587,finance_1587_008,Customer,"Well, thank you so I'm actually looking to I'm getting more and more involved in the whole numbers game of my business and I'm learning a lot now more about this whole debt to income ratio and I wanted to see if I can get like the updated you know figures on the debt to income ratio that percentage for this quarter that we're in right now.",['InformIntent'],GetDebtIncomeRatio,finance
+2815,finance_1590,finance_1590_001,Customer,"Yes, I'm needing to order new checks.",['InformIntent'],OrderCheck,finance
+2816,finance_1590,finance_1590_057,Customer,No I think that that's everything. Thank you so much. And you said you emailed me the receipt right?,[],RequestEmail,finance
+2817,finance_1591,finance_1591_001,Customer,Hey Judas. I think I need to talk to a financial advisor. Do you have any of those around today?,['InformIntent'],ScheduleAppointment,finance
+2818,finance_1592,finance_1592_024,Customer,there was. My old email address I changed it recently. Oh I guess like OK so should we just? Yeah let's do that. Let's update my email address,['InformIntent'],UpdateEmail,finance
+2819,finance_1594,finance_1594_001,Customer,"Hi, Kelly, I'm just curious about a small business loan.",['InformIntent'],GetLoanInfo,finance
+2820,finance_1594,finance_1594_020,Customer,"So if I'm a small business owner, which, which one do you think is better?",['InformIntent'],GetLoanInfo,finance
+2821,finance_1594,finance_1594_022,Customer,"OK, let's sign up for that.",[],ApplyLoan,finance
+2822,finance_1595,finance_1595_003,Customer,Oh well I'm having the darndest time with everything going on and how busy it is remembering to pay my credit card. Is there anyway I. Cuz you know like expenses kind of stay the same. Is there any way I could just get an automatic withdrawal from my account and just autopay it?,['InformIntent'],SetAutoPayment,finance
+2823,finance_1596,finance_1596_001,Customer,yes I'm calling to set up an automatic billing for my checking account.,['InformIntent'],SetAutoPayment,finance
+2824,finance_1599,finance_1599_025,Customer,That is good can we. I apply now?,['InformIntent'],ApplyLoan,finance
+2825,finance_1600,finance_1600_003,Customer,"Well, my sister-in-law just had a little niece, well, a little kid. And that makes me an uncle, her first well her first birthday is coming up, and you know, it's one of those things where you gotta get one of those savings bond kinda traditions. And I had my eye on a couple of them. But you know, I kinda want something that'll return a little bit, once she graduates. You know, a good eighteen year, maybe twenty year.",['InformIntent'],GetTreasuryBondYield,finance
+2826,finance_1600,finance_1600_020,Customer,"All right, and I can make a, can I make an online purchase of that, or do I need to come into the bank?",['InformIntent'],OnlineBankingInfo,finance
+2827,finance_1600,finance_1600_022,Customer,"Oh OK, well if I could get your nearest branch location adjacent to my place?",['InformIntent'],FindBranch,finance
+2828,finance_1601,finance_1601_001,Customer,Hey John my name is Stephanie. I'm calling because I wanted to see if I can do a wire transfer I think that's what it called.,['InformIntent'],MakeTransfer,finance
+2829,finance_1605,finance_1605_048,Customer,"OK, I think I'm going to not bank with you anymore.",[],CloseAccount,finance
+2830,finance_1608,finance_1608_011,Customer,I need to check the balance on my loan.,['InformIntent'],CheckLoanBalance,finance
+2831,finance_1608,finance_1608_055,Customer,no I just wanted to make a payment.,['InformIntent'],PayLoan,finance
+2832,finance_1610,finance_1610_001,Customer,"Hi, I'm calling because I am interested in finding out what my net income was for the year twenty twenty.",['InformIntent'],NetIncome,finance
+2833,finance_1610,finance_1610_066,Customer,"OK, that, that sounds super, yeah simply. OK, we, we can do that so do I go on the website, or, do you wanna send me a link?",['InformIntent'],RequestEmail,finance
+2834,finance_1612,finance_1612_001,Customer,"Margarita, I would like to open a business card for my corporation.",['InformIntent'],ApplyCreditCard,finance
+2835,finance_1614,finance_1614_002,Customer,I need to get some money to them by three o'clock and I'm wondering do you know a way I can get that done?,['InformIntent'],MakeTransfer,finance
+2836,finance_1615,finance_1615_035,Customer,yes how about could you mail me my statement?,['InformIntent'],GetBankStatement,finance
+2837,finance_1615,finance_1615_043,Customer,"OK now and that if I go online, will that tell me all about it?",['InformIntent'],OnlineBankingInfo,finance
+2838,finance_1618,finance_1618_003,Customer,I'm doing great. Thank you. the reason that I'm calling is I need to close our savings account. I'm calling from The Happy Bear.,['InformIntent'],CloseAccount,finance
+2839,finance_1621,finance_1621_001,Customer,Yes I'm about to apply for a new business loan. And I would like to check my credit report to make sure everything is up to date. want it please.,['InformIntent'],GetCreditReport,finance
+2840,finance_1622,finance_1622_001,Customer,I need to update my address no no I mean I need to update my phone number.,['InformIntent'],UpdatePhoneNumber,finance
+2841,finance_1623,finance_1623_018,Customer,You be able would I be able to see that online too?,['InformIntent'],OnlineBankingInfo,finance
+2842,finance_1623,finance_1623_025,Customer,"And that and that's my net income, correct?",[],NetIncome,finance
+2843,finance_1623,finance_1623_045,Customer,Can I get statements online?,['InformIntent'],OnlineBankingInfo,finance
+2844,finance_1625,finance_1625_007,Customer,"Well, I was looking to have get a loan for the bank.",['InformIntent'],ApplyLoan,finance
+2845,finance_1626,finance_1626_001,Customer,yes. I called the other day and I opened up a Intel business total checking account and I need to add a user to that account.,['InformIntent'],AddUserToAccount,finance
+2846,finance_1627,finance_1627_003,Customer,"All is well. All is well, man. All is well. my name is Ryan Williams, and I was calling in regards to, well, I have a question. Do you guys have a online service or anything like that? Or is it better to walk in?",['InformIntent'],OnlineBankingInfo,finance
+2847,finance_1627,finance_1627_025,Customer,"Wow. Oh, OK. I Well, I don't even know why I didn't think about that. But, yeah, ordering checks, I think that would be. I think will be the best option.",[],OrderCheck,finance
+2848,finance_1632,finance_1632_001,Customer,"Hi, Marsha. My name is Brandon and I'm wanting close one of my accounts.",['InformIntent'],CloseAccount,finance
+2849,finance_1632,finance_1632_036,Customer,yeah. I'll be transferring that balance to this account. It's two eight zero zero nine five.,[],MakeTransfer,finance
+2850,finance_1632,finance_1632_061,Customer,I would just also like to ask if I could have a new card on that account sent to my current address. And that'd be everything I need for the day.,['InformIntent'],RequestNewCard,finance
+2851,finance_1634,finance_1634_021,Customer,OK. Well that sounds very good. what's the balance in my savings account on my. You know with my credit card?,['InformIntent'],CheckAccountBalance,finance
+2852,finance_1635,finance_1635_003,Customer,"So, reason for my call is because I've in the past, I've, I used to have a business account, but now mostly have a checking and savings account. I do have a card, I have the traveler's card, and, and I'm just looking to speak to a financial advisor, or an in-house financial professional, I just have several questions about my account and, I'm thinking of yeah, doing several investments and like, I, I'd like to do them, you know, with your bank so, if somebody could maybe hop on the phone with me, like five, ten minutes, it's very simple questions I have, and I'd just like to talk to someone.",['InformIntent'],ScheduleAppointment,finance
+2853,finance_1636,finance_1636_009,Customer,"Yeah, that's OK. And and by the way, I also would like to have the balance on the account.",['InformIntent'],CheckAccountBalance,finance
+2854,finance_1636,finance_1636_029,Customer,OK. That sounds like something I'd like to do.,[],ApplyCreditCard,finance
+2855,finance_1639,finance_1639_001,Customer,"Hi Andy how's it going? Yeah so reason I called is I have a business, right. And my storefront is in this part of town, this neighborhood, where All right so look, my ex kind of like a bad bad break up and it's just like she's there in that neighborhood like all the time, you know? And it's like she doesn't come in or anything, she wasn't coming in, but it's like I see her walking around. I don't wanna be seeing her with a new guy and on the Anyway you get the point. So I moved the location to another part of town. Figured it's a it's kind of like another good location so I just moved the storefront, I got out that neighborhood, and so anyway my point is I need to update my business address with you, cuz I don't I don't need my mail going to the other location. Cuz I don't wanna go fetch it from whoever is there now and run into my ex, you know? So if I could do that that'd be that'd be great.",[],UpdateStreetAddress,finance
+2856,finance_1640,finance_1640_001,Customer,Hi I need to apply for a real estate loan please.,['InformIntent'],ApplyLoan,finance
+2857,finance_1641,finance_1641_001,Customer,Yes I'm calling because I want to see what I need to do to change how I get my statements.,['InformIntent'],ChangeStatementDelivery,finance
+2858,finance_1642,finance_1642_018,Customer,"You should have it, it's a it's the thing I just called it what, what's Oh, god what are we gonna do? We, could we just set, cuz I just wanna set the appointment up. Set the appointment up, I I'll take the chance, just set just set the appointment up.",['InformIntent'],ScheduleAppointment,finance
+2859,finance_1652,finance_1652_001,Customer,"Hi Tim. love the name. That's a very strong name. so, I was hoping that you could help me apply for a for a loan.",['InformIntent'],ApplyLoan,finance
+2860,finance_1655,finance_1655_001,Customer,"Hi, I'm calling because I am interested to know what my net income is for the month of September of this year actually.",['InformIntent'],NetIncome,finance
+2861,finance_1655,finance_1655_045,Customer,"Yeah, and so and it it would be for the digital marketing aspect of of of my my company. And so yeah, I wanted to see what the process would be like to apply for that and and if we could do that.",['InformIntent'],ApplyLoan,finance
+2862,finance_1658,finance_1658_001,Customer,Hi Johnathan Just looking to make a wire transfer to a different account.,['InformIntent'],MakeTransfer,finance
+2863,finance_1659,finance_1659_001,Customer,Hi Matilda. My name's Justin and I just wanted to call and check my account balance right quick.,['InformIntent'],CheckAccountBalance,finance
+2864,finance_1659,finance_1659_062,Customer,"Matilda, I'm gonna I'm gonna need to change my pin number ASAP.",['InformIntent'],ChangePin,finance
+2865,finance_1659,finance_1659_074,Customer,"Yes, I did. are you able to see where those withdrawals were made?",['InformIntent'],GetTransactions,finance
+2866,finance_1660,finance_1660_001,Customer,Hi there I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
+2867,finance_1660,finance_1660_041,Customer,"Oh speaking of nice dinners, I wanted to ask is there a fee to apply for the term loan?",['InformIntent'],GetLoanInfo,finance
+2868,finance_1661,finance_1661_005,Customer,I need some help please Rose. I am trying to apply for a line of credit with you all.,['InformIntent'],ApplyLoan,finance
+2869,finance_1665,finance_1665_001,Customer,"Yeah, I like to update my, my street address for my business.",['InformIntent'],UpdateStreetAddress,finance
+2870,finance_1665,finance_1665_034,Customer,"right now I think I got a loan with you guys I I was concerned about that I don't know if that payment was made on time or not, just wanted to see.",[],CheckLoanBalance,finance
+2871,finance_1665,finance_1665_042,Customer,"OK, that sounds good that sounds good and also I got a question. I need to find out about one of my credit. What's the balance on one my credit cards one of my employees have? and I'm not sure what the loan number is but maybe you can see it on, on your information.",['InformIntent'],CheckAccountBalance,finance
+2872,finance_1666,finance_1666_001,Customer,"Hello. I am gonna be asking you about small business loans today. I really don't know anything about them, and it appears that some real estate has been made available at you know, a friend of a friend found. I've been looking for a space like this. It appears I have an opportunity to get it, but I know I don't have enough cash to just get it outright. So I need to find other solutions.",[],GetLoanInfo,finance
+2873,finance_1666,finance_1666_029,Customer,"Oh, man. Cuz I wanna see how much I owe on it this month, and I'm just talking while I find it, but I wanna get that paid off because I know that I either am at the deadline or I'm real close to it, and I don't wanna get another late fee, cuz I got one of those last month and, man, those things are terrible, and it's should be a crime how much you overcharge on those. Or every bank. It's not just you. It's just like you know, obviously, I appreciate having a credit card, but man, if you happen to like miss it by a day or two, then you really pay the price. it's kinda like the punishment way outweighs the crime, you know But, anyway, I found the number. Sorry, I was just babbling while I was.",['InformIntent'],CheckAccountBalance,finance
+2874,finance_1666,finance_1666_032,Customer,"so anyway, my sixteen digit account number is one six six zero two one three three eight four nine two six nine two two. That's the one. That's for the one that I have the outstanding balance I need to pay. I mean I'm just gonna do the minimum that's due, but I also wanna know what's the total amount due.",['InformIntent'],CheckAccountBalance,finance
+2875,finance_1668,finance_1668_004,Customer,Can you give me a little bit more information about your SBA seven A loan please?,['InformIntent'],GetLoanInfo,finance
+2876,finance_1668,finance_1668_025,Customer,OK. Is it possible that we can start the process for the SBA loan?,['InformIntent'],ApplyLoan,finance
+2877,finance_1668,finance_1668_083,Customer,OK. I had a second question. There was something else I wanted to ask you about. The secured loan.,[],ApplyLoan,finance
+2878,finance_1670,finance_1670_001,Customer,"Man. I spoke to some motherfucker yesterday. Oh, I'm so frustrated. I I need you to connect me to a financial advisor. I'm sorry. What was your name?",['InformIntent'],ScheduleAppointment,finance
+2879,finance_1673,finance_1673_007,Customer,"Yes, I like to cancel a check.",['InformIntent'],CancelCheck,finance
+2880,finance_1677,finance_1677_005,Customer,Well I was looking to open up a checking account.,['InformIntent'],OpenAccount,finance
+2881,finance_1681,finance_1681_001,Customer,"Hey how are you Sampson? I need to cancel a check. Wrote it? Sent it? But it was the wrong amount. and this is kind of a very important client of mine and kind of what I have is sort of this immediate sense of professionalism. that wanted them to send in the check. Make the payment and it's too little it's wrong. I've already contacted somebody on their end. Who's you know, working with me to make sure they can intercept the check in time. but I'd also like there to be no no issues fumbling it. So hopefully that person doesn't say take the check cash it and then we had another whole issue we're going to have to deal with. I'd like to get in front of it. As well if that's if that's if that's able to happen.",['InformIntent'],CancelCheck,finance
+2882,finance_1682,finance_1682_003,Customer,I wanted talk to you about a secure loan.,['InformIntent'],ApplyLoan,finance
+2883,finance_1685,finance_1685_001,Customer,"Hi, I need to apply for a line of credit please?",['InformIntent'],ApplyLoan,finance
+2884,finance_1685,finance_1685_008,Customer,I want the secured loan please?,[],ApplyLoan,finance
+2885,finance_1686,finance_1686_001,Customer,Yes I'd like to know what my debt to is please.,['InformIntent'],GetDebtIncomeRatio,finance
+2886,finance_1686,finance_1686_033,Customer,Yes. Can I get the account balance?,['InformIntent'],CheckAccountBalance,finance
+2887,finance_1688,finance_1688_007,Customer,Hi so yeah I'm I'm just calling to ask a few questions about potentially potentially trying to set up a loan.,['InformIntent'],GetLoanInfo,finance
+2888,finance_1691,finance_1691_011,Customer,"Yes, a bank statement. Exactly. that's exactly what I need. Thank you.",[],GetBankStatement,finance
+2889,finance_1693,finance_1693_001,Customer,Hello. I'm interested in opening a savings account for business.,['InformIntent'],OpenAccount,finance
+2890,finance_1694,finance_1694_030,Customer,Yeah Let's do that and let's can we continue with the old dinosaur method and could you schedule my next loan payment for my business loan,['InformIntent'],PayLoan,finance
+2891,finance_1696,finance_1696_003,Customer,I was trying to check my loan balance.,['InformIntent'],CheckLoanBalance,finance
+2892,finance_1700,finance_1700_001,Customer,Yeah. I'd like to see what the balance of my account is.,['InformIntent'],CheckAccountBalance,finance
+2893,finance_1703,finance_1703_003,Customer,"Doing great. My name's Joey, and I was hoping that you could help me out with a checking my account balance?",['InformIntent'],CheckAccountBalance,finance
+2894,finance_1703,finance_1703_039,Customer,I am actually looking to apply for a secure loan as well.,['InformIntent'],ApplyLoan,finance
+2895,finance_1704,finance_1704_005,Customer,Just need to open up a savings account could you just tell me what my options are?,['InformIntent'],OpenAccount,finance
+2896,finance_1705,finance_1705_001,Customer,Hi Erica my name is Tristan and I'm calling because I'd like to make a wired transfer to one of my external business accounts.,['InformIntent'],MakeTransfer,finance
+2897,finance_1706,finance_1706_001,Customer,"Hi Daisy, I need to check the remaining balance on my credit card?",['InformIntent'],CheckAccountBalance,finance
+2898,finance_1708,finance_1708_001,Customer,"yes. I just got a notice in the mail today. About about a loan can you tell me how much and how, how much is due? It feels like I'm never gonna pay off this stupid loan.",['InformIntent'],CheckLoanBalance,finance
+2899,finance_1709,finance_1709_010,Customer,"Oh yeah, no. I was, just wanted to update my street address.",['InformIntent'],UpdateStreetAddress,finance
+2900,finance_1710,finance_1710_001,Customer,Hi Larry I wanted to make a payment on my credit card account.,['InformIntent'],MakeCreditCardPayment,finance
+2901,finance_1712,finance_1712_001,Customer,Yes. I want to know what my company's income debt to ratio is please.,['InformIntent'],GetDebtIncomeRatio,finance
+2902,finance_1712,finance_1712_031,Customer,"Yes, can I update my phone number?",['InformIntent'],UpdatePhoneNumber,finance
+2903,finance_1714,finance_1714_009,Customer,"I guess it would probably make sense for me just to take all my stuff and meet with him, so I can like really show them everything.",[],ScheduleAppointment,finance
+2904,finance_1716,finance_1716_001,Customer,"Hi. Yeah, I think you're the one that I called I need to check the balance on my account for some for some info. I'm I'm trying to figure thing let first question can I check my account?",['InformIntent'],CheckAccountBalance,finance
+2905,finance_1716,finance_1716_015,Customer,"OK, OK. Now if that OK five Five hundred in that OK. OK, well I guess I'm trying to figure out my curl what my my QLR or whatever they call it?",[],AskLiquidityRatio,finance
+2906,finance_1717,finance_1717_073,Customer,Will I receive a confirmation email with that?,['InformIntent'],RequestEmail,finance
+2907,finance_1717,finance_1717_085,Customer,"Oh! I, I Aside from the wire transfer, I also wanted to check my credit card balance.",['InformIntent'],CheckAccountBalance,finance
+2908,finance_1718,finance_1718_012,Customer,Yes. I wanted open up a term loan for my business.,['InformIntent'],ApplyLoan,finance
+2909,finance_1719,finance_1719_001,Customer,Yeah I was thinking about making an exchange.,['InformIntent'],MakeTransfer,finance
+2910,finance_1719,finance_1719_015,Customer,Yeah I'd like to get an exchange rate and from there I just I'm ready for the exchange honesty.,['InformIntent'],GetExchangeRate,finance
+2911,finance_1722,finance_1722_006,Customer,So I wanted to call you and check on some value of stocks.,['InformIntent'],GetStockQuote,finance
+2912,finance_1727,finance_1727_001,Customer,"yeah, I'm going to be closing my account today.",[],CloseAccount,finance
+2913,finance_1728,finance_1728_001,Customer,How you doing Gerry? Can you give me the price of the US consumer index?,['InformIntent'],AskConsumerPriceIndex,finance
+2914,finance_1728,finance_1728_029,Customer,"Yeah what's the the balance on my complete account, could you get me that?",['InformIntent'],CheckAccountBalance,finance
+2915,finance_1730,finance_1730_001,Customer,"yes, I wanna know what the balance is on my loan.",['InformIntent'],CheckLoanBalance,finance
+2916,finance_1732,finance_1732_005,Customer,Well I was looking for a exchange rate between a couple of different countries I was thinking about making a visit to.,['InformIntent'],GetExchangeRate,finance
+2917,finance_1734,finance_1734_005,Customer,Oh Well first I need some information about the last quarterly consumer price index for my gas and my electric and my food.,['InformIntent'],AskConsumerPriceIndex,finance
+2918,finance_1734,finance_1734_052,Customer,Yeah. I need to get some type of a loan.,['InformIntent'],ApplyLoan,finance
+2919,finance_1734,finance_1734_069,Customer,What other type of loan options do you have?,['InformIntent'],GetLoanInfo,finance
+2920,finance_1739,finance_1739_025,Customer,OK. That's fine on that part but can you update the phone number?,['InformIntent'],UpdatePhoneNumber,finance
+2921,finance_1740,finance_1740_008,Customer,just wanna go ahead and maybe get my credit card paid off. so I can at least give her that to you know hold on to so she know that I'm in good financial standing I want her to just have a peaceful death you know what I mean like I don't want her to die unhappy.,['InformIntent'],MakeCreditCardPayment,finance
+2922,finance_1740,finance_1740_043,Customer,what's my balance?,['InformIntent'],CheckAccountBalance,finance
+2923,finance_1740,finance_1740_069,Customer,Yes half half today and half next week on the same day.,[],MakeCreditCardPayment,finance
+2924,finance_1740,finance_1740_073,Customer,And could I also get an email next week saying that I paid it off just so I can show my mother?,['InformIntent'],RequestEmail,finance
+2925,finance_1741,finance_1741_003,Customer,so I'm calling to check my commercial account balance for my business.,['InformIntent'],CheckAccountBalance,finance
+2926,finance_1741,finance_1741_028,Customer,Yeah I definitely would like to take advantage of the offer. So if we can put something together so somebody can reach back out to me and we can further talk about yeah this great offer.,[],RequestEmail,finance
+2927,finance_1744,finance_1744_001,Customer,"Hi. I am calling. I got a flier in the mail, and I am calling to sign up for your tax specialist services.",['InformIntent'],ScheduleAppointment,finance
+2928,finance_1745,finance_1745_003,Customer,"And now, we're looking to do some more expansion. And I've heard about the S B A seven A loans. And that Intellibank has those. And I wanted to apply for that.",['InformIntent'],ApplyLoan,finance
+2929,finance_1746,finance_1746_001,Customer,Yes so I need to see about getting a business loan.,['InformIntent'],ApplyLoan,finance
+2930,finance_1746,finance_1746_007,Customer,So I'll kind of explain what I'm trying to do is so I'm trying to buy a second business location and I've found a beautiful property in it's really close to my kids school so we decided do we wanted to expand but I'm not really sure what the best thing for us to do is.,[],GetLoanInfo,finance
+2931,finance_1746,finance_1746_013,Customer,OK so I think I'd probably rather do the real estate loan. I'm not sure I qualify for the other.,[],ApplyLoan,finance
+2932,finance_1748,finance_1748_001,Customer,"Yeah, I am having an issue and I really hope you can help me with this. I'm not sure exactly what you can do but I wrote a check. Sent it out yesterday and I found out today that I wrote it for way over the amount that I was supposed to write it for.",['InformIntent'],CancelCheck,finance
+2933,finance_1748,finance_1748_048,Customer,"Now the. In the future, is something that I can do online?",['InformIntent'],OnlineBankingInfo,finance
+2934,finance_1750,finance_1750_001,Customer,Hi. I would like to speak with someone. I got a flyer in the mailbox and checked out everything online. And I'm pretty interested in the tax specialist services.,['InformIntent'],ScheduleAppointment,finance
+2935,finance_1755,finance_1755_032,Customer,But that's it for that? Oh. I have another question what's the current exchange rate for the US dollar to the Canadian dollar?,['InformIntent'],GetExchangeRate,finance
+2936,finance_1756,finance_1756_001,Customer,"Hi, John I need to check the balance of my commercial account.",['InformIntent'],CheckAccountBalance,finance
+2937,finance_1757,finance_1757_005,Customer,I'm gonna apply for an S loan.,['InformIntent'],ApplyLoan,finance
+2938,finance_1759,finance_1759_003,Customer,"Is it? Well I guess I should up it to five thousand, but I'm calling because I wanted to check and see if there was any fraud detected on my account?",['InformIntent'],GetTransactions,finance
+2939,finance_1759,finance_1759_038,Customer,"Yes, definitely want to do that, want to do that.",[],ChangePin,finance
+2940,finance_1762,finance_1762_004,Customer,Checking account please. How's your day going?,[],OpenAccount,finance
+2941,finance_1763,finance_1763_001,Customer,Yes I need to update my address street address. I think you already have the street address but I wanna add a a PO Box.,['InformIntent'],UpdateStreetAddress,finance
+2942,finance_1764,finance_1764_006,Customer,"Well, first up I was hoping if I could update my phone number?",['InformIntent'],UpdatePhoneNumber,finance
+2943,finance_1764,finance_1764_069,Customer,Yes. I would like to see how much money is due on my credit card.,['InformIntent'],CheckAccountBalance,finance
+2944,finance_1766,finance_1766_007,Customer,"yeah sure, you can check my accounts.",[],CheckAccountBalance,finance
+2945,finance_1767,finance_1767_001,Customer,"yeah, I'm think of buying some stock. But I'm not sure if it's worth it.",[],PurchaseStocks,finance
+2946,finance_1768,finance_1768_001,Customer,"Hey Michael. I'm just looking to do a very quick internal transfer I just wanna take money from my savings, get it into my checking. Yeah, just as quickly as possible.",['InformIntent'],MakeTransfer,finance
+2947,finance_1770,finance_1770_001,Customer,yes. I have a real estate loan and I need to check the balance.,['InformIntent'],CheckLoanBalance,finance
+2948,finance_1771,finance_1771_003,Customer,I am looking to close out my commercial account.,['InformIntent'],CloseAccount,finance
+2949,finance_1771,finance_1771_004,Customer,And transfer the funds that I have remaining into another account.,['InformIntent'],MakeTransfer,finance
+2950,finance_1771,finance_1771_046,Customer,so my credit card is from the old company I was wondering if I can and possibly get set up for the new one or?,['InformIntent'],ApplyCreditCard,finance
+2951,finance_1773,finance_1773_009,Customer,"Yeah, so like so I was talking about, like, the unreliable narrator thing, you know like the you know . Shady, suspicious people, right? OK, so I have several employees and it's payday and so I was writing checks. They come in. I was writing everybody checks and for, for one person I, I write this check and after I write the check for him . He's got his baseball cap on and, and after I get a good look at him I realize like, like, hey wait a minute, you're not Davy. somebody just comes in and he, like, takes his check and then I'm saying, what. And I go to try to catch this dude, and he jumps on the bus. And now even though I, I wrote it for Davy, I mean he could easily try to cash that, whatever, with a fake name or he could try to change the name on there or something. I mean there are, there are ways, you know, with all these little check cashing places that take a percent, you know, and all that. So he jumps on the bus. I didn't catch him. And so I need to cancel that check before he cashes it, you know then it's like anyway I need to cancel the check that I wrote.",['InformIntent'],CancelCheck,finance
+2952,finance_1776,finance_1776_001,Customer,Yeah so I think I need to get a loan.,['InformIntent'],ApplyLoan,finance
+2953,finance_1776,finance_1776_011,Customer,"No, can you share some information about it?",['InformIntent'],GetLoanInfo,finance
+2954,finance_1776,finance_1776_016,Customer,"Yes let's do it, let's go ahead and move forward on that one.",[],ApplyLoan,finance
+2955,finance_1780,finance_1780_001,Customer,Yes Jerry I want to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
+2956,finance_1780,finance_1780_069,Customer,OK no no questions about that I appreciate it but I also would like to get the balance of my credit card.,['InformIntent'],CheckAccountBalance,finance
+2957,finance_1782,finance_1782_001,Customer,yes I need to upgrade my equipment for my cabinet shop and I was wondering what type of loans that you offered?,['InformIntent'],GetLoanInfo,finance
+2958,finance_1782,finance_1782_013,Customer,OK let's do that.,[],ApplyLoan,finance
+2959,finance_1783,finance_1783_001,Customer,Timothy I need to check the loan balance on the house. We did a few things. You know refinanced which was which was a smart move but now we're looking to make a few other purchases. looking at a new car. You know this new Bronco came out and I'm kinda psyched for it. Just wondering if I have have enough space you know in my account. say keep my little payments good. Balance is square enough to where we have some leeway so make make a few other payments you know. so if that's that's something we could figure out today I'd I'd I'd love to have that knocked out.,['InformIntent'],CheckLoanBalance,finance
+2960,finance_1783,finance_1783_035,Customer,no I guess not. Well what kind of leeway do we have to to make some changes to like scheduling of payments or options to lower.,['InformIntent'],GetLoanInfo,finance
+2961,finance_1787,finance_1787_001,Customer,"Yes, I need to check my checking account balance, please.",['InformIntent'],CheckAccountBalance,finance
+2962,finance_1787,finance_1787_017,Customer,"OK, I don't have any pending deposits, do I?",['InformIntent'],GetTransactions,finance
+2963,finance_1787,finance_1787_019,Customer,"OK, so I'm needing to cover a business expense, expense. and don't want to have to withdraw all the funds from my checking account. So I'm not really sure what my options are . Do you know what I could possibly do?",['InformIntent'],GetLoanInfo,finance
+2964,finance_1787,finance_1787_027,Customer,"OK, so I think based off of what you said, I think the term loan sounds like it would be the best bet for me then, ay?",[],ApplyLoan,finance
+2965,finance_1789,finance_1789_001,Customer,yes I would like to apply for a line of credit on my business please.,['InformIntent'],ApplyLoan,finance
+2966,finance_1791,finance_1791_001,Customer,"Hey, Allen. good to speak to you. I need to make a change to my statement delivery method I think is what you guys call it. yeah.",['InformIntent'],ChangeStatementDelivery,finance
+2967,finance_1792,finance_1792_001,Customer,"Yeah, I want to update my phone number on my on my business account.",['InformIntent'],UpdatePhoneNumber,finance
+2968,finance_1795,finance_1795_023,Customer,"Well, good. I do like having gotten this information. what is my real estate loan balance?",['InformIntent'],CheckLoanBalance,finance
+2969,finance_1800,finance_1800_001,Customer,"Yes. So, I have other accounts with Intellibank but we've started to sell food lately and I really think I need to separate that account somehow. I'm not sure how to do that.",['InformIntent'],OpenAccount,finance
+2970,finance_1802,finance_1802_047,Customer,"under my current commercial account, what are kind of you guys have a favorable terms if I want to put in a car in there? Let's say, it's a company car.",['InformIntent'],GetLoanInfo,finance
+2971,finance_1804,finance_1804_005,Customer,"I'm good. I'm good. I would I would be much better if I if I could speak to a financial advisor. I I'm looking to potentially deposit a big sum into my account, and I'd just like some guidance from a financial professional. Could could you help me with that? Are you a financial advisor?",['InformIntent'],ScheduleAppointment,finance
+2972,finance_1807,finance_1807_005,Customer,OK. I do have a business account and I was wondering if you could give me that ratio.,['InformIntent'],AskLiquidityRatio,finance
+2973,finance_1807,finance_1807_025,Customer,"OK, that's good. and I understand that online banking is an option for me.",[],OnlineBankingInfo,finance
+2974,finance_1808,finance_1808_007,Customer,"Jones, Bid and Bell. And I would also like to know what the branch hours are?",['InformIntent'],GetBranchHours,finance
+2975,finance_1810,finance_1810_006,Customer,"But when your in. But when your a business you got to continue to put some capital in there to grow right? So I just need some money to grow and I have good credit so I just need need like a loan or something to keep expanding my business, which is doing really well.",['InformIntent'],ApplyLoan,finance
+2976,finance_1811,finance_1811_011,Customer,"All right basically, what I wanna do it, I wanna apply for a line of credit.",['InformIntent'],ApplyLoan,finance
+2977,finance_1811,finance_1811_024,Customer,"Yeah let's do the real estate , how bout you know what, no I take that back. Let's do the term loan.",[],ApplyLoan,finance
+2978,finance_1812,finance_1812_001,Customer,"Yeah, I got a cheque I need to cancel.",['InformIntent'],CancelCheck,finance
+2979,finance_1814,finance_1814_011,Customer,"Kaleb, hi Kaleb. Oh man, I'm just I've been getting a lot of spam, just email spam, and I'm not I'm not very tech savvy. I always prefer I guess talking to someone live, but yeah like, I just been getting all this spam. I've been deleting it but I still get it. I don't know, and I also might wanna like update some information cuz I just moved as well, if I can update my my address, at least see if you guys. Maybe I I might have updated already, you see, I don't know. I got, I get this email from you guys and sometimes I respond and and sometimes it's spam. It looks like spam anyway. Sometimes I just delete it, so I think it's just a whole mess right now. I'm just trying to figure it all out.",['InformIntent'],UpdateStreetAddress,finance
+2980,finance_1817,finance_1817_001,Customer,Yes I want to cancel a check.,['InformIntent'],CancelCheck,finance
+2981,finance_1818,finance_1818_001,Customer,"yes, well I was just sitting here watching a little television, and a commercial pop on about you guys, and it just reminded me that I needed to do something, that I needed to check my loan balance. are you able to help me with that?",['InformIntent'],CheckLoanBalance,finance
+2982,finance_1820,finance_1820_002,Customer,"Hi I need to change the pin number of my business checking account, please?",['InformIntent'],ChangePin,finance
+2983,finance_1821,finance_1821_000,Customer,Hi. I'm Albert King. I just need to check on my net income for this year.,['InformIntent'],NetIncome,finance
+2984,finance_1821,finance_1821_028,Customer,could you have add a brochure with information on the Gold and Platinum cards to the package that you're going to mail to me?,['InformIntent'],GetCreditCardInfo,finance
+2985,finance_1822,finance_1822_001,Customer,Hi Marcus. Oh yeah. I'm just. I need a little bit of extra cash flow and I was wondering what options there are for a small business owner such as myself.,['InformIntent'],GetLoanInfo,finance
+2986,finance_1827,finance_1827_005,Customer,I have a complex question. I'd like to find out the Consumer Price index of Diesel fuel in the past three quarters.,['InformIntent'],AskConsumerPriceIndex,finance
+2987,finance_1828,finance_1828_001,Customer,"Yes Jerry, I I'm calling because I want to apply for a line of credit.",['InformIntent'],ApplyLoan,finance
+2988,finance_1828,finance_1828_059,Customer,OK that would be just fine and I also would like to get the balance on my credit card.,['InformIntent'],CheckAccountBalance,finance
+2989,finance_1830,finance_1830_029,Customer,Would does it would it matter if I if I was a co-owner. Would I be able to get more money if there was like another person on the name for the for the for the company or does it matter at all?,['InformIntent'],GetLoanInfo,finance
+2990,finance_1831,finance_1831_001,Customer,"Hello, Michael. I I'm just calling simply to see what options there are for getting a corporate credit card for my small business.",['InformIntent'],GetCreditCardInfo,finance
+2991,finance_1838,finance_1838_001,Customer,"Hi Josh. I'm a customer here at the bank and I have an account, a business account. And I would like a line of credit.",['InformIntent'],ApplyLoan,finance
+2992,finance_1838,finance_1838_036,Customer,"For for a second just waiting, I was wondering what what the next steps would be to get a real estate loan?",['InformIntent'],ApplyLoan,finance
+2993,finance_1840,finance_1840_001,Customer,"Hey, Robin. I am calling because we were thinking about doing some debt refinancing for our business. Well for my business. I'm sorry. And you know I was trying to look for something with a lower interest rate than what I'm paying on my bills already. and I was thinking maybe about applying for a loan like one of the loans that you need no collateral for.",['InformIntent'],ApplyLoan,finance
+2994,finance_1841,finance_1841_001,Customer,Yes I I wrote the wrong amount on a business check that I wrote and I'm wanting to call and get that check canceled. Oh I was wondering if you can help me out with that,['InformIntent'],CancelCheck,finance
+2995,finance_1841,finance_1841_049,Customer,Somebody was mentioning to me about Consumer Price Index as regard to some of the the cell phone charging products that we have. if you knew what that index might be for the USB C cords that,['InformIntent'],AskConsumerPriceIndex,finance
+2996,finance_1841,finance_1841_053,Customer,"Oh OK, so we can we can look this up online?",[],OnlineBankingInfo,finance
+2997,finance_1842,finance_1842_003,Customer,I need to order some checks.,['InformIntent'],OrderCheck,finance
+2998,finance_1845,finance_1845_007,Customer,I'd like to order some checks.,['InformIntent'],OrderCheck,finance
+2999,finance_1847,finance_1847_001,Customer,"Well, Jessica from Intellibank, I am calling I'm calling because I need to order some checks for my company.",['InformIntent'],OrderCheck,finance
+3000,finance_1853,finance_1853_009,Customer,OK I'm just calling about adding some of my employees onto my account.,['InformIntent'],AddUserToAccount,finance
+3001,finance_1853,finance_1853_063,Customer,What you can tell me right now?,[],GetCreditCardInfo,finance
+3002,finance_1853,finance_1853_096,Customer,And I would like Catherine Silverton to have a card that she can use for business related purchases.,['InformIntent'],RequestNewCard,finance
+3003,finance_1856,finance_1856_001,Customer,I need to update my street address of my business.,['InformIntent'],UpdateStreetAddress,finance
+3004,finance_1859,finance_1859_001,Customer,"Hi, Daisy, right now I'm getting my statements through the mail, but that doesn't really work for me anymore and I'd like to change it to email.",['InformIntent'],ChangeStatementDelivery,finance
+3005,finance_1860,finance_1860_001,Customer,Hey John. my name is Stephanie. I was actually looking to make a wire transfer. I believe that's what it's called. I need to send a friend of mine some money.,['InformIntent'],MakeTransfer,finance
+3006,finance_1861,finance_1861_001,Customer,"Hi. My name's Wade and I'm having some Yeah, I just it's actually I I need to I think I need to change my pin. Actually I just got married. And my wife is just very specific on having I think it's actually might be a security issue. She wants all of our PIN numbers on all of our accounts, financial accounts, to be the same, just for consistency's sake. so Just something with that I guess. I just need help with.",['InformIntent'],ChangePin,finance
+3007,finance_1861,finance_1861_018,Customer,"yeah, I want to ask you about I need some I need some help financially need some capital see what your guys' options are for like loans or credit or credit cards or and love your suggestions on what you think would be the best fit for me.",[],GetLoanInfo,finance
+3008,finance_1861,finance_1861_025,Customer,"OK, got it yeah. OK, yeah. Definitely let's do that one.",[],ApplyLoan,finance
+3009,finance_1862,finance_1862_018,Customer,"yeah. Yeah, it's a it's a fascinating process. But what I was calling really calling to find out is can I get a paper statement, a paper loan statement, for a small business loan?",['InformIntent'],GetBankStatement,finance
+3010,finance_1865,finance_1865_001,Customer,"Yeah, I'd like to update my email on my business account.",['InformIntent'],UpdateEmail,finance
+3011,finance_1866,finance_1866_001,Customer,"Hi, how's it going? I was hoping to apply for an S P A seven A. That's your that's your business loan, correct?",['InformIntent'],ApplyLoan,finance
+3012,finance_1866,finance_1866_058,Customer,"And oh, I have another request as well. Is there anyway I could get my phone number changed?",['InformIntent'],UpdatePhoneNumber,finance
+3013,finance_1869,finance_1869_001,Customer,"Hi Josephine, my name is Sam and I was calling because I need to make a wire transfer to my external account.",['InformIntent'],MakeTransfer,finance
+3014,finance_1870,finance_1870_003,Customer,"I'm doing great! Thank you. I'm calling from Whitman's Candies, and we have two different checking accounts with you guys, the first one we use, you know, for our store deposits and everyday expenses, things like that. And the second account is the one that we use primarily for payroll. and what I'm needing to do is make a transfer from one checking account into the other. I guess you guys call that an internal transfer?",['InformIntent'],MakeTransfer,finance
+3015,finance_1871,finance_1871_013,Customer,No. I do think the the risk specialist sounds like it could be pretty beneficial. I've never had any kind of like risk assessments done for all my business.,[],ScheduleAppointment,finance
+3016,finance_1872,finance_1872_031,Customer,Yes and can you tell me how much is that trading for right now?,['InformIntent'],GetStockQuote,finance
+3017,finance_1872,finance_1872_050,Customer,"Yes since I'm getting into investing and all now, do you have any like investment advisors or anybody that I could talk to there?",['InformIntent'],ScheduleAppointment,finance
+3018,finance_1873,finance_1873_008,Customer,"And I I have a business account and I want to add my wife to the business account, officially.",['InformIntent'],AddUserToAccount,finance
+3019,finance_1877,finance_1877_014,Customer,I was actually calling to schedule an like a payment out of my account for my credit card. I want it to be taken out on Monday.,['InformIntent'],MakeCreditCardPayment,finance
+3020,finance_1877,finance_1877_042,Customer,"OK. So, are you able to go into my account and let me know how much my balance is right now because my last statement that I got was from two months ago, find the newest statement.",['InformIntent'],CheckAccountBalance,finance
+3021,finance_1877,finance_1877_060,Customer,"If I want to go ahead and change my PIN number, what's the best way to do that?",['InformIntent'],ChangePin,finance
+3022,finance_1879,finance_1879_001,Customer,"Yeah, Tom, I am calling because I would like to get an investment report sent to me as soon as possible because I'm looking to make some moves.",['InformIntent'],GetInvestmentReport,finance
+3023,finance_1881,finance_1881_001,Customer,Hi I need to apply for sorry. I need to apply for a real estate loan. And excuse me. I'm sorry. I need to apply for credit and also add a user to my account. Oh wait. You know what? I do need to apply for a real estate loan. I'm so sorry. I'm I'm a little out of it today.,['InformIntent'],ApplyLoan,finance
+3024,finance_1881,finance_1881_052,Customer,"And then also, before I forget, I need to add like a user to my account.",['InformIntent'],AddUserToAccount,finance
+3025,finance_1884,finance_1884_024,Customer,OK. But first can I check my credit card,['InformIntent'],CheckAccountBalance,finance
+3026,finance_1884,finance_1884_095,Customer,You want me to change my PIN?,['InformIntent'],ChangePin,finance
+3027,finance_1885,finance_1885_001,Customer,"Hello Robert. I called up for my business. I am trying to find a see if you have any kind of loan that you offer for any kind of real estate. I don't know if you do that type of thing. I'm looking at some new office space, in El Segundo and I'm like looking around at my options.",['InformIntent'],GetLoanInfo,finance
+3028,finance_1887,finance_1887_005,Customer,"Well, I mean I would hate to you incur additional fees every month because this is not something that typically happens so I guess let's yeah let's go ahead and do the internal transfer just in case they don't come through. oh, they're gonna get a phone call from me in just a few minutes!",[],MakeTransfer,finance
+3029,finance_1888,finance_1888_001,Customer,"Hi, I need to apply for a term loan, please.",['InformIntent'],ApplyLoan,finance
+3030,finance_1889,finance_1889_001,Customer,"Hi, Webster. my name is Marcel. It's very nice to meet you. I was wondering if you could help me out with finding out some information about the consumer price index of lumber, is that possible?",['InformIntent'],AskConsumerPriceIndex,finance
+3031,finance_1889,finance_1889_019,Customer,"Yeah. So I do. I've been doing some travel between the US and Canada. it's kind a what my business is and I was wondering what the current exchange rate for US to Canadian was? If I was to You know, get. Get some money converted over to Canadian Dollars.",['InformIntent'],GetExchangeRate,finance
+3032,finance_1891,finance_1891_005,Customer,"I'd like to apply for a term loan, please.",['InformIntent'],ApplyLoan,finance
+3033,finance_1892,finance_1892_004,Customer,I was calling to see if I could check the available balance on our Intellibank Business Silver card?,['InformIntent'],CheckAccountBalance,finance
+3034,finance_1893,finance_1893_003,Customer,Well I just wanna update the phone number that I have on file.,['InformIntent'],UpdatePhoneNumber,finance
+3035,finance_1894,finance_1894_001,Customer,Hi. This is Peter Davis. I am calling to because I wanna change my email address of my business.,['InformIntent'],UpdateEmail,finance
+3036,finance_1894,finance_1894_012,Customer,"Yes, I have them. But I also wanna change them. They are not good. That's four times eight.",[],ChangePin,finance
+3037,finance_1895,finance_1895_012,Customer,"That's that's a rare that's a rare name. But Miracle, I I got a I got something in the mail from Intellibank but I was. It's about some credit cards. but it it reminded me that I needed to order some checks my business.",['InformIntent'],OrderCheck,finance
+3038,finance_1896,finance_1896_003,Customer,Yes ma'am it sure is thank you. The reason that I'm calling today is I need to make a wire transfer.,['InformIntent'],MakeTransfer,finance
+3039,finance_1898,finance_1898_001,Customer,"Hello, this is Peter Davis. I want to change that that number that I need if you if I call the bank and they ask me for a four digit number. I think one of my employees has access to that number and I wanna change it. I forgot the name of it.",['InformIntent'],ChangePin,finance
+3040,finance_1898,finance_1898_038,Customer,"And there has nobody, nobody has called in the last week?",['InformIntent'],GetTransactions,finance
+3041,finance_1899,finance_1899_001,Customer,Yes I need to change my PIN number.,['InformIntent'],ChangePin,finance
+3042,finance_1899,finance_1899_034,Customer,"All right. Well let me ask you a question, do you offer the SBA five hundred loans?",['InformIntent'],GetLoanInfo,finance
+3043,finance_1900,finance_1900_006,Customer,"So the reason I'm doing so well is well let's see if you can help me do even weller, or better, I shall we say. you see I, I do a podcast. And started this before the pandemic and then thankfully during the pandemic, you know, people are stuck at home, they're listening to podcasts. My podcast ended up like kinda going viral and blowing up. And it's been continuing to increase and do well. And it's now become my full-time job. and I want to build like a nice studio in my home for this. And I wanted to see if I could take out a term loan for this. Cuz this is my, you know, it's a home-based business. This is my livelihood. This is my business. And this is what I do. So I wanna you know, take it to that next level.",['InformIntent'],ApplyLoan,finance
+3044,finance_1901,finance_1901_005,Customer,Yeah exactly because I I don't think it does matter but anyways you know the banks they think it matters. yeah I I oh my God what am I even calling for? Oh yeah. OK. So I think that I want to set up my my automatic loan payments is what I was told? Yeah my name is Avery Leena. I was born January first nineteen ninety. Big deal. I think that my account number is.,['InformIntent'],SetAutoPayment,finance
+3045,finance_1902,finance_1902_005,Customer,Well I was interested in securing a loan through the bank.,['InformIntent'],ApplyLoan,finance
+3046,finance_1904,finance_1904_006,Customer,Well the reason I'm calling is that I lost my loan statement. It actually flew out the car while I was trying to let out a wasp while driving.,['InformIntent'],GetBankStatement,finance
+3047,finance_1906,finance_1906_001,Customer,"Hi, thank you. I'm I just wanted to check how much is in my account. What's my account balance?",['InformIntent'],CheckAccountBalance,finance
+3048,finance_1907,finance_1907_003,Customer,I'm doing quite well thank you. Well we have actually put some new bookkeeping keeping software in up here. And I was calling to see if I could verify the balances in our checking and probably in our savings accounts as well.,['InformIntent'],CheckAccountBalance,finance
+3049,finance_1908,finance_1908_005,Customer,"It's one twenty-one. Actually you know what Daisy? as I've said I need to apply for a credit card. I think this is something I can do over the phone, correct?",['InformIntent'],ApplyCreditCard,finance
+3050,finance_1910,finance_1910_001,Customer,"Hi. I need to check the balance on my on my loan, specifically my term loan.",['InformIntent'],CheckLoanBalance,finance
+3051,finance_1910,finance_1910_046,Customer,OK. I'd like to make a payment please.,['InformIntent'],PayLoan,finance
+3052,finance_1911,finance_1911_001,Customer,Jasmine my name is Richard and I've I attempted to apply for an SBA seven A loan online.,[],ApplyLoan,finance
+3053,finance_1911,finance_1911_003,Customer,And right in the middle of my application the website went down.,[],ApplyLoan,finance
+3054,finance_1914,finance_1914_001,Customer,"Hello Jason I I'm looking at some real estate for my business. I'm trying to get a little bit more space. and I don't know if Intellibank offers any kind of loans, for me to help get this real estate? But I just thought that I'd at least call and try to like just see and see if a possibility, cuz I'm just calling around to a bunch of places to see you know? How I can afford this place which, well I can't afford at the moment but if I can get it, I think it'll really help my business. And, make it so that I can you know? Have a lot more money to use at your bank so",['InformIntent'],ApplyLoan,finance
+3055,finance_1916,finance_1916_001,Customer,Yes I would like to apply for a loan for my business.,['InformIntent'],ApplyLoan,finance
+3056,finance_1916,finance_1916_007,Customer,I'm thinking I want to apply for a secured loan. I have some land that I inherited from my aunt. I can put that up for collateral if necessary.,['InformIntent'],ApplyLoan,finance
+3057,finance_1922,finance_1922_001,Customer,"Hi, yes, can you please check my balance on my Gold Card?",['InformIntent'],CheckAccountBalance,finance
+3058,finance_1928,finance_1928_001,Customer,"Hey, Johnathan, as I understand, you guys over at Intellibank have a a I guess a Platinum Plus Loan Forgiveness offering?",[],GetLoanInfo,finance
+3059,finance_1931,finance_1931_069,Customer,Oh yes a simple email address change.,[],UpdateEmail,finance
+3060,finance_1931,finance_1931_091,Customer,"How about. Is it, do you have an app with your bank?",['InformIntent'],OnlineBankingInfo,finance
+3061,finance_1932,finance_1932_019,Customer,Alright that sounds great. And I also need to cancel a check on my business total checking account please.,['InformIntent'],CancelCheck,finance
+3062,finance_1932,finance_1932_044,Customer,can you tell me what type of loans that you offer?,['InformIntent'],GetLoanInfo,finance
+3063,finance_1934,finance_1934_007,Customer,"yeah, I was thinking about getting a term loan.",[],ApplyLoan,finance
+3064,finance_1937,finance_1937_003,Customer,"OK. Great. Thank you. And by the way, I would like to apply for a secured loan.",['InformIntent'],ApplyLoan,finance
+3065,finance_1939,finance_1939_001,Customer,hi. I'm calling to get the yield on my treasury bond. Can you help me with that?,['InformIntent'],GetTreasuryBondYield,finance
+3066,finance_1943,finance_1943_002,Customer,"Hey Pierre, I I sure hope you can help me, I'm looking for some help today. I I I'm looking to see if I can update my PIN number for my ATM card. I have been using the same PIN for absolutely everything. My phone my home alarm system and my ATM card and I've I've read some things that I probably shouldn't be doing that so, thought I'd give you guys a ring and see if I can change the pin.",['InformIntent'],ChangePin,finance
+3067,finance_1943,finance_1943_006,Customer,And could I have done this online?,['InformIntent'],OnlineBankingInfo,finance
+3068,finance_1944,finance_1944_008,Customer,I reason reason for my call is cuz I I applied for a a platinum card and I I got turned down and so I need to know my what my net net income is.,['InformIntent'],NetIncome,finance
+3069,finance_1948,finance_1948_001,Customer,"Hi. I would like to get some information on the treasury bond yields. I might have a few to I might have a few to ask. I might have a few to ask about. Is that all right? could you also explain a little could you also explain about value of each one, please?",['InformIntent'],GetTreasuryBondYield,finance
+3070,finance_1950,finance_1950_001,Customer,"Hi, Elaine. I I wanna check how much is do on my business credit card account.",['InformIntent'],CheckAccountBalance,finance
+3071,finance_1950,finance_1950_038,Customer,"No, I'd like to apply for another line of credit.",['InformIntent'],ApplyLoan,finance
+3072,finance_1950,finance_1950_045,Customer,"okay, I was thinking of of term loan for ten thousand dollars for three months.",[],ApplyLoan,finance
+3073,finance_1950,finance_1950_059,Customer,"Yes, please. Please mail that today. wait for it.",[],RequestEmail,finance
+3074,finance_1951,finance_1951_001,Customer,"Yeah, I need to get a copy of my loan statement.",['InformIntent'],GetBankStatement,finance
+3075,finance_1952,finance_1952_001,Customer,"Hey Brent yeah I I just wanted to call because I I know that Intellibank supports the SBA five oh four loan and I'm I'm a small business owner. I've been banking with y'all since twenty fifteen, you know it's been six years so I'd love to find out a little more about the loan because we are I am I am looking at these options right now for my business.",['InformIntent'],ApplyLoan,finance
+3076,finance_1953,finance_1953_001,Customer,Yes Jerry I got a statement about my SBA loan being due at the end of the month? Can you check that for me?,[],GetPaymentDueDate,finance
+3077,finance_1953,finance_1953_030,Customer,Well I want to pay it by mail but I don't have any checks.,[],OrderCheck,finance
+3078,finance_1954,finance_1954_007,Customer,Yes that's right. I I I want to be able to have some collateral not collateral. finance above before we go through the whole process. So basically I want more money to be able to put into this event to kick back the money we'll make if that makes sense.,[],ApplyLoan,finance
+3079,finance_1958,finance_1958_004,Customer,Oh I was trying to get the exchange rate for the Euro.,['InformIntent'],GetExchangeRate,finance
+3080,finance_1960,finance_1960_006,Customer,"Yeah, that's a great thing. so I I'm my business online and I've got to make a bit a bit of transfer using my account because I can't really remember my PIN, so I want to change to a new PIN number.",['InformIntent'],ChangePin,finance
+3081,finance_1961,finance_1961_020,Customer,"Absolutely. I need. Yes, I I need the bank statement. That is exactly what I need.",[],GetBankStatement,finance
+3082,finance_1962,finance_1962_001,Customer,yes. I was wondering what I needed to do to add my secretary to my account.,['InformIntent'],AddUserToAccount,finance
+3083,finance_1962,finance_1962_034,Customer,"OK. While I have you on the phone though, is it possible to apply for one of the SBA five oh four loans? While I have you on the phone, is that possible?",['InformIntent'],ApplyLoan,finance
+3084,finance_1967,finance_1967_001,Customer,"Oh. Hi, I need to do something about how my statements are delivered.",['InformIntent'],ChangeStatementDelivery,finance
+3085,finance_1969,finance_1969_017,Customer,"Well, you know, I have a business I I need to get some my net income? some applications that I'm doing part of my life. That's a whole other story. You don't even wanna hear because of my stupid, cheating husband. anyway, so, if you could provide that to me that would be glorious. And you know, if it goes smoothly there may even be a slice of pizza in there for you.",['InformIntent'],NetIncome,finance
+3086,finance_1972,finance_1972_002,Customer,And I would like to apply for the S B A seven A loan.,['InformIntent'],ApplyLoan,finance
+3087,finance_1972,finance_1972_004,Customer,"Oh, I, I'm sorry, it's, it's not an S B A seven A loan, it's an S B A five O four loan. I believe that is the real estate loan.",[],ApplyLoan,finance
+3088,finance_1972,finance_1972_055,Customer,"OK, can you tell me what term lengths that I can choose?",['InformIntent'],GetLoanInfo,finance
+3089,finance_1974,finance_1974_006,Customer,"Yes, I would like to know the balance in my credit card.",['InformIntent'],CheckAccountBalance,finance
+3090,finance_1975,finance_1975_001,Customer,"Hey Charles, I'm calling again because I'm having issues getting through I applied for a loan through you guys and it was two weeks ago and I haven't heard back. I don't I didn't receive any type of like a confirmation email or anything like that so maybe. We did get disconnected me and the person I was speaking to at the end so I think maybe I should've called back but I didn't so I assume it just never nothing nothing went through so I'm just tryna get this application in again with you if possible.",['InformIntent'],ApplyLoan,finance
+3091,finance_1976,finance_1976_001,Customer,"Yes, I need to know that hours of the branch.",['InformIntent'],GetBranchHours,finance
+3092,finance_1978,finance_1978_005,Customer,"So the reason for my call is last month I ended up getting a gold card for my business and great experiences with it so far and now now that we're expanding. We're approaching our busy season. I'm interested in getting an SBA loan for around a hundred thousand dollars. And I wanted to see you know. It would just make sense since I already have this card with you. We have a good thing going. I'd love to see if if if if we could just go ahead and add this this loan to my account. I mean I could go to another bank, but I'd like to like to keep things all under one roof, in house. I think that'd be, that'd be great for both of us so yeah could you just walk me through this just. I I think, I was looking for my net income, cuz on mine, I see that there asking for my net income, and and what I'm seeing online versus what I have. It's doesn't quite match up. So if you could just confirm my net income then I think I think I'm good to apply online, cuz I'm I'm pretty far in the application.",['InformIntent'],NetIncome,finance
+3093,finance_1982,finance_1982_007,Customer,"OK so, I think that sounds like that's what I'd like to do. Can I apply for that loan?",['InformIntent'],ApplyLoan,finance
+3094,finance_1985,finance_1985_003,Customer,"Well, Stephanie, I'm looking to open up a checking account.",['InformIntent'],OpenAccount,finance
+3095,finance_1989,finance_1989_001,Customer,Hi Brendon. I'm trying to get a replacement for my credit card which I lost somewhere.,['InformIntent'],RequestNewCard,finance
+3096,finance_1994,finance_1994_001,Customer,"Hi Michael, this is Keith James Allen. I'm just calling to get set up in automatic billing. for the business I'm starting.",['InformIntent'],SetAutoPayment,finance
+3097,finance_1995,finance_1995_005,Customer,"Oh that's cute. Well my name is Samantha, not named after anybody. but I need to apply for a term loan please.",['InformIntent'],ApplyLoan,finance
+3098,finance_1995,finance_1995_021,Customer,"And can I ask you, I need to check my checking account too, I just remembered.",[],CheckAccountBalance,finance
+3099,finance_1998,finance_1998_005,Customer,OK I think I would like to apply for the second one.,['InformIntent'],ApplyCreditCard,finance
+3100,0,insurance_000_001,Customer,"Hi, this is Joe Last and I would like to pay my auto insurance bill.",['InformIntent'],PayBill,insurance
+3101,0,insurance_000_047,Customer,So what is my payment?,['InformIntent'],CheckAccountBalance,insurance
+3102,1,insurance_001_003,Customer,I need to file a car accident claim.,['InformIntent'],FileClaim,insurance
+3103,2,insurance_002_001,Customer,yes I need to pay my bill.,['InformIntent'],PayBill,insurance
+3104,3,insurance_003_006,Customer,"Yeah it's fine. Last night I tried filing a claim online on your website, it wasn't successful so that's the reason I'm calling right now.",[],FileClaim,insurance
+3105,4,insurance_004_003,Customer,"Yes I am, thanks. I need you to guide me throught the step by step procedure of filing a claim.",['InformIntent'],FileClaim,insurance
+3106,4,insurance_004_031,Customer,my office requested I get a proof of insurance from my provider. Would that be possible?,[],RequestProofOfInsurance,insurance
+3107,5,insurance_005_001,Customer,"Hi Rebecca, it's Brad. I called earlier to make enquiries about getting my kids added to my policy plan.",[],AddDependent,insurance
+3108,6,insurance_006_007,Customer,Thank you Michelle. I need some guidiance with getting a claim filed.,['InformIntent'],FileClaim,insurance
+3109,6,insurance_006_041,Customer,my kids were all dependents of my late husband's policy. I would like to change that and make them dependents of my insurance policy.,['InformIntent'],AddDependent,insurance
+3110,7,insurance_007_003,Customer,my credit card recently got expired. I wanna update my payment preference.,['InformIntent'],UpdatePaymentPreference,insurance
+3111,7,insurance_007_047,Customer,Yes I'm gonna need an auto quote.,['InformIntent'],GetQuote,insurance
+3112,8,insurance_008_005,Customer,I recently moved to a new apartment and the property owner has requested a proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3113,8,insurance_008_007,Customer,No but I don't mind creating an account right away so I get the proof of insurance.,[],CreateAccount,insurance
+3114,8,insurance_008_061,Customer,Yes please. Could you please sign me up?,['InformIntent'],EnrollInPlan,insurance
+3115,9,insurance_009_001,Customer,"Hi Ann, so my friend just referred Rivertown Insurance to me saying y'all got great customer service because my current insurance company has got really shitty customer service and honestly I'm done with them. Please sign me up I wanna get insured.",['InformIntent'],EnrollInPlan,insurance
+3116,9,insurance_009_053,Customer,For the auto and health plan.,[],EnrollInPlan,insurance
+3117,10,insurance_010_005,Customer,been noticing multiple debit transactions on my account and I'm starting to think I'm being ripped off.,['InformIntent'],ReportBillingIssue,insurance
+3118,10,insurance_010_007,Customer,I noticed multiple debit transcations last months and I also got multiple debit transactions earlier today so I am no longer interested in the automatic billing.,[],CancelAutomaticBilling,insurance
+3119,10,insurance_010_031,Customer,Well I just got a new cat and I'm thinking about getting her insured. Can I do that?,['InformIntent'],EnrollInPlan,insurance
+3120,11,insurance_011_055,Customer,And how much for the term life insurance?,['InformIntent'],GetQuote,insurance
+3121,11,insurance_011_075,Customer,I think I'm gonna opt for the universal life plan.,[],EnrollInPlan,insurance
+3122,12,insurance_012_015,Customer,Can I get a quote for the petcare preferred plan.,['InformIntent'],GetQuote,insurance
+3123,12,insurance_012_039,Customer,I should actually take this opportunity and open up an account.,[],CreateAccount,insurance
+3124,13,insurance_013_001,Customer,"Hello, I'd like to set up a new account with you guys.",['InformIntent'],CreateAccount,insurance
+3125,13,insurance_013_007,Customer,Yeah I'd like to set up an account for auto insurance.,['InformIntent'],EnrollInPlan,insurance
+3126,14,insurance_014_001,Customer,"Hi Anthony, my name is Brianna. I'm calling bacause I recently moved out of my previous residence and I wanna change my address so I don't get my mails sent over there.",['InformIntent'],ChangeAddress,insurance
+3127,14,insurance_014_033,Customer,One last thing. My landlord has requested for a proof of insurance.,[],RequestProofOfInsurance,insurance
+3128,15,insurance_015_005,Customer,"as a matter of fact there is something you can do. I need to file a claim for my home, you can make it as smooth as possible. I'd appreciate that.",['InformIntent'],FileClaim,insurance
+3129,16,insurance_016_003,Customer,So yeah I wanna cancel my auto policy plan.,['InformIntent'],CancelPlan,insurance
+3130,17,insurance_017_001,Customer,"Hi, I just got involved in an accident and I wanna file an auto claim.",['InformIntent'],FileClaim,insurance
+3131,18,insurance_018_001,Customer,Hi I wanna get a howeowners quote.,['InformIntent'],GetQuote,insurance
+3132,18,insurance_018_023,Customer,I'm kinda leaning towards the home complete plan.,[],EnrollInPlan,insurance
+3133,18,insurance_018_031,Customer,Okay. Sign me up.,['InformIntent'],CreateAccount,insurance
+3134,19,insurance_019_012,Customer,So what have I gotta do to get my dependent added to my account?,['InformIntent'],AddDependent,insurance
+3135,20,insurance_020_001,Customer,"Hi Anna, my name is Robert. I recently got a new apartment and I wanna get more information about a renters insurance and get a renters quote.",['InformIntent'],GetQuote,insurance
+3136,20,insurance_020_029,Customer,Okay then. Sign me up.,['InformIntent'],CreateAccount,insurance
+3137,21,insurance_021_001,Customer,"Hi Curtis, I'm Josh. I called earlier in regards to a condo quote.",[],GetQuote,insurance
+3138,21,insurance_021_029,Customer,Yeah I got time on my hands right now. Let's get it done.,[],EnrollInPlan,insurance
+3139,22,insurance_022_055,Customer,"you know what I think Ill just do the basic for both and if I feel like I need to change it later, can I just call you guys, and have it switched?",['InformIntent'],EnrollInPlan,insurance
+3140,23,insurance_023_009,Customer,"It's the password, I think I need to reset it.",[],ResetPassword,insurance
+3141,24,insurance_024_001,Customer,"Finally got someone jeez. Yeah. My name is John Brown, policy number one two three four five six seven eight and I need to cancel my plan.",['InformIntent'],CancelPlan,insurance
+3142,25,insurance_025_001,Customer,"Hi Rachel, I'm calling because I want to cancel my insurance plan with you guys.",['InformIntent'],CancelPlan,insurance
+3143,25,insurance_025_052,Customer,"Hi Rachel, I'm calling because I want to cancel my insurance plan with you guys.",['InformIntent'],CancelPlan,insurance
+3144,26,insurance_026_003,Customer,"yeah, I need to change my address, we recently moved a few blocks over.",['InformIntent'],ChangeAddress,insurance
+3145,27,insurance_027_001,Customer,"Hi, Anna. We just moved and I need to make sure our bills come to the new place.",['InformIntent'],ChangeAddress,insurance
+3146,30,insurance_030_001,Customer,"Gabe, hi, my name is Sam. I need to, uh, find out how much it costs to get insurance for my dog.",['InformIntent'],GetQuote,insurance
+3147,31,insurance_031_001,Customer,"Uh, yeah, my account got hacked. It's a mess. My payment comes out on the second and there's nothing in there right now. I've got to stop the payment from coming out.",['InformIntent'],CancelAutomaticBilling,insurance
+3148,31,insurance_031_027,Customer,"Yeah, I just realized I've never paid you any other way. How does this work?",['InformIntent'],UpdatePaymentPreference,insurance
+3149,32,insurance_032_005,Customer,"Oh, okay. This is Grant Baker. I thought I paid you guys but now I've got this bill for twice the amount I should owe.",['InformIntent'],ReportBillingIssue,insurance
+3150,33,insurance_033_001,Customer,"uh, yeah, I'm on your website and I can't log in for some reason. I don't know what's going on.",['InformIntent'],ResetPassword,insurance
+3151,34,insurance_034_001,Customer,"Hi Gladys, uh, I need to get a quote from you on some insurance.",['InformIntent'],GetQuote,insurance
+3152,37,insurance_037_001,Customer,"Hi, I need to cancel my plan with you guys.",['InformIntent'],CancelPlan,insurance
+3153,38,insurance_038_001,Customer,"Yes, I need some proof of insurance for my, car.",['InformIntent'],RequestProofOfInsurance,insurance
+3154,39,insurance_039_001,Customer,"I, I'm thinking of getting pet insurance and wanted to get a quote. Kinda feeble, huh?",['InformIntent'],GetQuote,insurance
+3155,41,insurance_041_001,Customer,Yes I recently filed for divorce and I need to remove my husband from my health insurance.,['InformIntent'],RemoveDependent,insurance
+3156,42,insurance_042_001,Customer,Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them.,['InformIntent'],RequestProofOfInsurance,insurance
+3157,43,insurance_043_001,Customer,Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it.,['InformIntent'],ReportBillingIssue,insurance
+3158,44,insurance_044_001,Customer,Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how.,['InformIntent'],ChangeAddress,insurance
+3159,45,insurance_045_001,Customer,Hello. I need to remove someone from my plan.,['InformIntent'],RemoveDependent,insurance
+3160,46,insurance_046_005,Customer,Been reading all about this climate upping. I-I think the waters might decide to visit the house. So I need to add water protection to my homeowners policy.,['InformIntent'],ChangePlan,insurance
+3161,47,insurance_047_001,Customer,Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys.,['InformIntent'],ChangeAddress,insurance
+3162,48,insurance_048_003,Customer,Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences.,['InformIntent'],GetQuote,insurance
+3163,49,insurance_049_001,Customer,Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that.,['InformIntent'],CheckPaymentStatus,insurance
+3164,50,insurance_050_001,Customer,Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?,['InformIntent'],GetPolicyNumber,insurance
+3165,51,insurance_051_001,Customer,"Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
+3166,52,insurance_052_001,Customer,Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me.,['InformIntent'],ChangeSecurityQuestion,insurance
+3167,53,insurance_053_001,Customer,Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly.,['InformIntent'],UpdateBillingFrequency,insurance
+3168,54,insurance_054_001,Customer,Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?,['InformIntent'],GetQuote,insurance
+3169,55,insurance_055_001,Customer,Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment.,['InformIntent'],PayBill,insurance
+3170,56,insurance_056_001,Customer,Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums.,['InformIntent'],GetQuote,insurance
+3171,57,insurance_057_003,Customer,I'm an idiot and thought I could remember my password but apparently I can't. I believe it locked me out because I tried too many passwords.,[],ResetPassword,insurance
+3172,58,insurance_058_001,Customer,Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent.,['InformIntent'],AddDependent,insurance
+3173,58,insurance_058_037,Customer,Great. Can I go ahead and pay that now?,['InformIntent'],PayBill,insurance
+3174,59,insurance_059_001,Customer,Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy.,['InformIntent'],RequestProofOfInsurance,insurance
+3175,61,insurance_061_001,Customer,Yeah I think I'm locked out of my online account I keep trying to log in and it says too many invalid attempts.,['InformIntent'],ResetPassword,insurance
+3176,62,insurance_062_001,Customer,"Yeah, my name is Jamie Gresham and I need to see if you got my last payment and ask a question about my coverage.",['InformIntent'],CheckPaymentStatus,insurance
+3177,63,insurance_063_001,Customer,Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month.,['InformIntent'],UpdateBillingFrequency,insurance
+3178,64,insurance_064_001,Customer,Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it.,['InformIntent'],PayBill,insurance
+3179,65,insurance_065_001,Customer,Yes I recently got married and need to add my husband to my health insurance policy.,['InformIntent'],AddDependent,insurance
+3180,66,insurance_066_005,Customer,Oh! I need to pay my bill and ask a question about auto-pay.,['InformIntent'],PayBill,insurance
+3181,67,insurance_067_001,Customer,Yeah I'm trying to register my car and they need my insurance number and I don't have it.,['InformIntent'],GetPolicyNumber,insurance
+3182,67,insurance_067_021,Customer,How do I get proof of that?,['InformIntent'],RequestProofOfInsurance,insurance
+3183,67,insurance_067_025,Customer,I don't know my password.,[],ResetPassword,insurance
+3184,68,insurance_068_001,Customer,I'm actually looking to change my insurance plan for my family and I.,['InformIntent'],ChangePlan,insurance
+3185,69,insurance_069_001,Customer,Yeah. I'm shopping around for life insurance rates and I wanted to see how you guys compare. I heard a lot of good things about your company from friends.,['InformIntent'],GetQuote,insurance
+3186,70,insurance_070_001,Customer,Yes we just adopted a new baby and I need to add her to my health plan.,['InformIntent'],AddDependent,insurance
+3187,71,insurance_071_001,Customer,Yeah I need to check my account balance.,['InformIntent'],CheckAccountBalance,insurance
+3188,71,insurance_071_019,Customer,Okay. Can you tell me the life insurance now?,['InformIntent'],CheckAccountBalance,insurance
+3189,72,insurance_072_001,Customer,"Yes, I need to file a claim. We lost my wife this week.",['InformIntent'],FileClaim,insurance
+3190,73,insurance_073_001,Customer,Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
+3191,74,insurance_074_001,Customer,Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?,['InformIntent'],ReportBillingIssue,insurance
+3192,75,insurance_075_001,Customer,Yeah I was thinking about upgrading my plan and wanted to talk to someone to see what kind of options I have.,['InformIntent'],ChangePlan,insurance
+3193,76,insurance_076_001,Customer,Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe.,['InformIntent'],ChangeSecurityQuestion,insurance
+3194,77,insurance_077_001,Customer,Yeah. I think I've accidentally locked myself out of my online account. It's been giving me an error message.,['InformIntent'],ResetPassword,insurance
+3195,78,insurance_078_001,Customer,Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me.,['InformIntent'],CancelPlan,insurance
+3196,79,insurance_079_001,Customer,"Hi, I need to speak to someone about my bill.",['InformIntent'],ReportBillingIssue,insurance
+3197,80,insurance_080_001,Customer,Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address.,['InformIntent'],ChangeAddress,insurance
+3198,81,insurance_081_001,Customer,Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got.,['InformIntent'],GetQuote,insurance
+3199,83,insurance_083_001,Customer,Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years.,['InformIntent'],ChangePlan,insurance
+3200,83,insurance_083_019,Customer,How much different is that one?,['InformIntent'],GetQuote,insurance
+3201,84,insurance_084_001,Customer,Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in.,['InformIntent'],EnrollInPlan,insurance
+3202,84,insurance_084_027,Customer,Can I pay it monthly?,['InformIntent'],UpdateBillingFrequency,insurance
+3203,85,insurance_085_001,Customer,Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure.,['InformIntent'],CheckAccountBalance,insurance
+3204,85,insurance_085_027,Customer,Sure!,[],PayBill,insurance
+3205,86,insurance_086_001,Customer,Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?,['InformIntent'],GetQuote,insurance
+3206,87,insurance_087_001,Customer,"Yes my name is Rita Wilson, customer ID one two three four five six seven eight, and I need to add someone to my life insurance plan.",['InformIntent'],AddDependent,insurance
+3207,88,insurance_088_001,Customer,Hey there. I'm shopping around for some condo insurance and was hoping to get a quote from you guys.,['InformIntent'],GetQuote,insurance
+3208,89,insurance_089_001,Customer,Yes I need to file a claim for a doctor visit.,['InformIntent'],FileClaim,insurance
+3209,90,insurance_090_001,Customer,"Hi Susan, my name is Jane. I need to add a dependent to my insurance plan.",['InformIntent'],AddDependent,insurance
+3210,91,insurance_091_041,Customer,Great can I pay over the phone?,['InformIntent'],PayBill,insurance
+3211,92,insurance_092_037,Customer,No. I think I want to go ahead with it.,[],EnrollInPlan,insurance
+3212,93,insurance_093_001,Customer,Hi yes. My name is Jasmine Glover and I need to get proof of insurance sent to me.,['InformIntent'],RequestProofOfInsurance,insurance
+3213,94,insurance_094_001,Customer,Hi I got a notice in the mail saying I was past due. I must have forgot to send you guys a check this month. I need to go ahead and fix that if you can help me please.,['InformIntent'],PayBill,insurance
+3214,95,insurance_095_001,Customer,Yeah I think I've locked myself out of my account online. I can't remember the password.,['InformIntent'],ResetPassword,insurance
+3215,96,insurance_096_001,Customer,Yeah I need to cancel automatic payments. You guys have been overcharging me.,['InformIntent'],CancelAutomaticBilling,insurance
+3216,97,insurance_097_003,Customer,Yes. I just need to report it so I can file a claim once I get it cleared.,['InformIntent'],ReportAutomobileAccident,insurance
+3217,99,insurance_099_001,Customer,Hi there I need to see if a payment has been credited to my account.,['InformIntent'],CheckPaymentStatus,insurance
+3218,99,insurance_099_023,Customer,Then there's a problem because it already came out of my bank account.,[],ReportBillingIssue,insurance
+3219,100,insurance_100_001,Customer,Yes my house was damaged in the last hurricane and I need to file a claim. I've been a customer for years so I hope it doesn't mess up my rates.,['InformIntent'],FileClaim,insurance
+3220,101,insurance_101_001,Customer,Hi Jane. I'd like to get a quote for insuring my vehicle,['InformIntent'],GetQuote,insurance
+3221,103,insurance_103_001,Customer,"Yes, I'm in the market for new homeowners insurance and I wanted to see what you guys could offer me. I've read some good reviews about you guys.",['InformIntent'],GetQuote,insurance
+3222,104,insurance_104_001,Customer,Yeah I can't seem to get logged in online. I've been with you guys for years and this is the first time it's ever given me problemiss It's starting to get on my nerves.,['InformIntent'],ResetPassword,insurance
+3223,106,insurance_106_001,Customer,Hey I'm working with a local agent and they said I need to call and set up an account so I can finish purchasing my new auto plan.,['InformIntent'],CreateAccount,insurance
+3224,107,insurance_107_001,Customer,Yes I just recently moved and I need to update my address on my policies with you guys.,['InformIntent'],ChangeAddress,insurance
+3225,110,insurance_110_001,Customer,Yes my name is John and I've been a customer a while with you guys. I was wondering if I get any discounts from changing my bill from monthly to yearly?,['InformIntent'],UpdateBillingFrequency,insurance
+3226,111,insurance_111_001,Customer,Hey I would like to see if you guys have an agent near me. I've been interested in moving my policies to you guys but I need to know if there's someone close to me.,['InformIntent'],FindAgent,insurance
+3227,111,insurance_111_011,Customer,That's fine. I just really want to find the nearest agent.,['InformIntent'],FindAgent,insurance
+3228,112,insurance_112_001,Customer,Hi. #Um I wanted to get a quote for pet insurance for my puppy.,['InformIntent'],GetQuote,insurance
+3229,113,insurance_113_001,Customer,"Hey there, I just need to make a payment.",['InformIntent'],PayBill,insurance
+3230,114,insurance_114_001,Customer,"Yes my name is Margaret Johnson. My customer ID is one three two four five six seven eight, and I sent a check in last week and I haven't seen it get credited to my account.",['InformIntent'],CheckPaymentStatus,insurance
+3231,115,insurance_115_001,Customer,Yes I need to cancel my plan with you guys. I was able to find a lower price somewhere else.,['InformIntent'],CancelPlan,insurance
+3232,116,insurance_116_001,Customer,Yes my name is Jack Henry and I need to add someone to my health insurance plan.,['InformIntent'],AddDependent,insurance
+3233,117,insurance_117_007,Customer,Well I need to see how much it would cost me to get insurance on my car. My kids say I can't drive it until I have insurance.,['InformIntent'],GetQuote,insurance
+3234,117,insurance_117_075,Customer,Oh okay that's what I want then. The fifty seven dollar one.,[],EnrollInPlan,insurance
+3235,118,insurance_118_001,Customer,Hi I am a current client of yours and I am looking to change my plan.,['InformIntent'],ChangePlan,insurance
+3236,118,insurance_118_055,Customer,Ok. Let's cancel it out today please. I am going to get my physical done as soon as I can.,['InformIntent'],CancelPlan,insurance
+3237,119,insurance_119_001,Customer,Hi I am looking to find an insurance agent.,['InformIntent'],FindAgent,insurance
+3238,120,insurance_120_005,Customer,"Anyway I am looking to get some pet insurance, but I am looking around and have a few questions then want to figure out the total.",['InformIntent'],EnrollInPlan,insurance
+3239,121,insurance_121_001,Customer,Well I am not sure what I am looking to do. I want to change my bill to monthly?,['InformIntent'],UpdateBillingFrequency,insurance
+3240,123,insurance_123_001,Customer,I need to check my account balance.,['InformIntent'],CheckAccountBalance,insurance
+3241,124,insurance_124_001,Customer,"Hi, I need to speak to someone about my policy. I need to have a dependent take off.",['InformIntent'],RemoveDependent,insurance
+3242,125,insurance_125_003,Customer,Hi Sam I am looking to see where my payment status is at.,['InformIntent'],CheckPaymentStatus,insurance
+3243,126,insurance_126_003,Customer,I am having issues with billing.,['InformIntent'],ReportBillingIssue,insurance
+3244,127,insurance_127_002,Customer,Oh hi Jane! I was just calling to get my policy number.,['InformIntent'],GetPolicyNumber,insurance
+3245,127,insurance_127_031,Customer,Well I should probably pay my bill while I have you on the line.,['InformIntent'],PayBill,insurance
+3246,128,insurance_128_001,Customer,Hi Joe. I recently got divorced and I would like to change my security question and answer.,['InformIntent'],ChangeSecurityQuestion,insurance
+3247,128,insurance_128_019,Customer,Yes and my ex husband knows that so I would like to change it.,[],ChangeSecurityQuestion,insurance
+3248,129,insurance_129_001,Customer,"Oh hello yes I'm calling I'd like to get my car insured, my ",['InformIntent'],GetQuote,insurance
+3249,129,insurance_129_067,Customer,"Yeah thanks, I did some reading and talked with my friend so that's the one I'd like to go with for now.",[],EnrollInPlan,insurance
+3250,130,insurance_130_001,Customer,"Yeah, I need to talk to someone about canceling my car insurance.",['InformIntent'],CancelPlan,insurance
+3251,131,insurance_131_001,Customer,Hi. I need to check my bill? And maybe pay my bill?,['InformIntent'],CheckAccountBalance,insurance
+3252,131,insurance_131_077,Customer,"A year? Seriously? Yeah, let's definitely switch me.",[],ChangePlan,insurance
+3253,131,insurance_131_079,Customer,"Yeah. I was wondering if I could like, prepay? I need to make a big payment and I'm afraid of getting overdrawn on my checking.",['InformIntent'],PayBill,insurance
+3254,131,insurance_131_085,Customer,"#Uh, could we actually change that to something else?",['InformIntent'],UpdateBillingFrequency,insurance
+3255,133,insurance_133_003,Customer,I know all that. I just want to be able to change my password.,['InformIntent'],ResetPassword,insurance
+3256,133,insurance_133_057,Customer,Can you tell me what the balance in my account is?,['InformIntent'],CheckAccountBalance,insurance
+3257,134,insurance_134_003,Customer,"No, you can't help. I need to cancel my plan.",['InformIntent'],CancelPlan,insurance
+3258,135,insurance_135_001,Customer,Hi Jane. I need to get a quote for a new homeowners policy. Can you do that over the phone?,['InformIntent'],GetQuote,insurance
+3259,137,insurance_137_011,Customer,"Well, that's actually why I'm calling. I can't use the car until I arrange the license and insurance.",[],EnrollInPlan,insurance
+3260,137,insurance_137_013,Customer,"No, I'm not. My brother-in-law uses you and he suggested I call. He said the your rates are pretty good. I spoke with Debby last week and I liked the quote I was given. I'd like to proceed with creating an account and setting up the insurance.",['InformIntent'],CreateAccount,insurance
+3261,138,insurance_138_003,Customer,So my bank card was stolen and I think that's the card you guys have.,['InformIntent'],UpdatePaymentPreference,insurance
+3262,139,insurance_139_005,Customer,Okay let me try again . I need to pay my bill I just got a new renter's insurance policy with you last month and I need to make my first payment.,['InformIntent'],PayBill,insurance
+3263,140,insurance_140_005,Customer,Currently I have my bills paid automatically but I don't want that anymore. I just can't keep up with what's what very well and this automatic payment stuff just confuses me and I don't really like it. My son used to take care of all of that but he moved away and can't help me as easily so yeah.,[],CancelAutomaticBilling,insurance
+3264,140,insurance_140_043,Customer,#Hmm okay let's do the term life insurance then. You said three hundred for the year?,[],EnrollInPlan,insurance
+3265,141,insurance_141_001,Customer,Hi yes I'm calling to create an account.,['InformIntent'],CreateAccount,insurance
+3266,142,insurance_142_001,Customer,Yes hi Jeff this is Maria Lopez. I have an auto insurance account with Rivertown and I need to update my payment method.,['InformIntent'],UpdatePaymentPreference,insurance
+3267,143,insurance_143_001,Customer,"Yes, hello. My name is Karl Atkinson and I called last week about a quote for homeowner's insurance. I would like to follow up on that.",['InformIntent'],GetQuote,insurance
+3268,143,insurance_143_021,Customer,I think I still want to go with the basic plan.,[],EnrollInPlan,insurance
+3269,144,insurance_144_007,Customer,Yes I am and I actually just got a new pet so I'll need two policies I guess.,['InformIntent'],EnrollInPlan,insurance
+3270,144,insurance_144_021,Customer,Yes that would be great.,[],GetQuote,insurance
+3271,144,insurance_144_045,Customer,Great. So I want to sign up for the preferred plan then please.,['InformIntent'],EnrollInPlan,insurance
+3272,144,insurance_144_067,Customer,Can I pay for the whole year up front?,['InformIntent'],UpdateBillingFrequency,insurance
+3273,145,insurance_145_001,Customer,Hello yes I want to check into changing a plan if that's even possible.,['InformIntent'],ChangePlan,insurance
+3274,145,insurance_145_063,Customer,And I actually wanted to inquire about some homeowner's insurance.,['InformIntent'],GetQuote,insurance
+3275,146,insurance_146_001,Customer,Hi Jane. I need to submit a claim. My car was broken into last night.,['InformIntent'],FileClaim,insurance
+3276,147,insurance_147_001,Customer,Yeah hi I'm in a bit of a problem right now. I had a problem with my car and they need my insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3277,148,insurance_148_001,Customer,Yes hello I just bought a condo and I wanted to see about getting a quote for some insurance.,['InformIntent'],GetQuote,insurance
+3278,148,insurance_148_031,Customer,Yeah yeah no absolutely. So okay you said the preferred in how much?,['InformIntent'],GetQuote,insurance
+3279,149,insurance_149_001,Customer,Hi Mike I need to change my security questions.,['InformIntent'],ChangeSecurityQuestion,insurance
+3280,150,insurance_150_013,Customer,I wanted to see how much more I owe on my policy.,['InformIntent'],CheckAccountBalance,insurance
+3281,150,insurance_150_039,Customer,Okay then let me get a quote from the other plans then if you don't mind.,['InformIntent'],GetQuote,insurance
+3282,150,insurance_150_061,Customer,#wow #jeez okay well then I should probably get the universal one then.,[],ChangePlan,insurance
+3283,150,insurance_150_073,Customer,No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance.,['InformIntent'],ChangePlan,insurance
+3284,151,insurance_151_003,Customer,yeah that the word frequency. I want to change to the frequency of how often I pay to every month.,['InformIntent'],UpdateBillingFrequency,insurance
+3285,152,insurance_152_001,Customer,Yes hi my apartment complex wants something saying I have proof of insurance from you all and I also need to change the card I pay the bill with.,['InformIntent'],RequestProofOfInsurance,insurance
+3286,153,insurance_153_001,Customer,Yes hi hello I'm interested in homeowner's insurance.,['InformIntent'],EnrollInPlan,insurance
+3287,153,insurance_153_053,Customer,Alright so let's talk about price then.,[],GetQuote,insurance
+3288,154,insurance_154_001,Customer,Yes hello I called last week to set up a homeowner's insurance policy and made an initial payment but I forgot what the agent said about accessing my account online and I don't remember how much the bill is so I need to see what my current account balance is and also how to access my account online.,['InformIntent'],CheckAccountBalance,insurance
+3289,155,insurance_155_001,Customer,Yes I need to set my password.,['InformIntent'],ResetPassword,insurance
+3290,156,insurance_156_001,Customer,Yes hello. I have recently taken over financial responsibility of my elderly mother and I'm calling to just check on her account status.,['InformIntent'],CheckAccountBalance,insurance
+3291,156,insurance_156_025,Customer,Great. So I really wanted to check on her payment status and see if she's up to date on all of that.,['InformIntent'],CheckPaymentStatus,insurance
+3292,156,insurance_156_031,Customer,Alright so I will take care of that today then.,[],PayBill,insurance
+3293,157,insurance_157_001,Customer,"Hi there, I was calling to get a quote for dog insurance? We just adopeted a little lab from the shelter today.",['InformIntent'],GetQuote,insurance
+3294,158,insurance_158_001,Customer,"Yes, hi Amelia. This is Karen Anderson. I have an automobile policy with you and I need to add my son on my policy please.",['InformIntent'],AddDependent,insurance
+3295,158,insurance_158_047,Customer,"Oh yes, actually speaking of dependents I need to take my oldest son off of my policy. I completely blanked on that.",['InformIntent'],RemoveDependent,insurance
+3296,159,insurance_159_001,Customer,I need to cancel.,['InformIntent'],CancelPlan,insurance
+3297,160,insurance_160_001,Customer,Yes hi I was calling to get a quote for life insurance please oh and to check on the status of my auto insurance.,['InformIntent'],GetQuote,insurance
+3298,160,insurance_160_039,Customer,Okay then let me get a quote from the other plans then if you don't mind.,['InformIntent'],GetQuote,insurance
+3299,160,insurance_160_073,Customer,No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance.,['InformIntent'],ChangePlan,insurance
+3300,161,insurance_161_047,Customer,one. Oh okay yeah then I want to go with that one.,[],EnrollInPlan,insurance
+3301,162,insurance_162_009,Customer,Oh that's good. Excellent. Okay so yeah sorry. I think I called Rivertown last week inquiring about an auto plan and I'd like to enroll in one.,['InformIntent'],EnrollInPlan,insurance
+3302,164,insurance_164_007,Customer,I sure hope so because I'm getting charged a lot more than I should be and my address is slightly wrong as well. Luckily I got the bill though.,['InformIntent'],ReportBillingIssue,insurance
+3303,164,insurance_164_009,Customer,Oh I definitely am interested in that I just haven't gotten around to doing it but I figured that I should still change my address.,['InformIntent'],ChangeAddress,insurance
+3304,165,insurance_165_001,Customer,"I need to change my address with you, again.",['InformIntent'],ChangeAddress,insurance
+3305,166,insurance_166_003,Customer,"Yes, I was billed twice this month, and I need to see what's going on.",['InformIntent'],ReportBillingIssue,insurance
+3306,167,insurance_167_015,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
+3307,168,insurance_168_001,Customer,"#Uh, I want to cancel my policy. Is this the right number to do that?",['InformIntent'],CancelPlan,insurance
+3308,170,insurance_170_022,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
+3309,171,insurance_171_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3310,172,insurance_172_033,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to stop a pet basic insurance to it.",['InformIntent'],GetQuote,insurance
+3311,174,insurance_174_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.,['InformIntent'],ChangePlan,insurance
+3312,174,insurance_174_057,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3313,175,insurance_175_001,Customer,yes I have an existing policy with Rivertown and I think you could help me delete the account.,['InformIntent'],CancelPlan,insurance
+3314,176,insurance_176_001,Customer,yes I want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?,['InformIntent'],ChangePlan,insurance
+3315,177,insurance_177_034,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3316,178,insurance_178_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3317,179,insurance_179_001,Customer,Hi I am looking to get information about Life insurance.,['InformIntent'],GetQuote,insurance
+3318,183,insurance_183_000,Customer,Hi I am calling because I received a wrong bill.,['InformIntent'],ReportBillingIssue,insurance
+3319,183,insurance_183_086,Customer,That reminds me I also need to get a policy number.,['InformIntent'],GetPolicyNumber,insurance
+3320,184,insurance_184_062,Customer,I have an insurance plan with your company. And I wish to opt out from that plan how can I go about it?,['InformIntent'],CancelPlan,insurance
+3321,185,insurance_185_001,Customer,"Well, I'm thinking I'd like to get some coverage for my pets today. You do carry pet insurance, right?",['InformIntent'],EnrollInPlan,insurance
+3322,186,insurance_186_001,Customer,"Hi there, Brittney. My name is Noah and I yeah, hold on a sec! Sorry. I just need my balance real quick and the automated thing wasn't working, so it transferred me to you.",[],CheckAccountBalance,insurance
+3323,186,insurance_186_027,Customer,"No, she is gonna do that one. I guess what it is she wanted was to check on the auto policy for the Durango. Jeez what a mess. I guess she said to check the car payment, oh I mean the insurance. Insurance payment on the Durango, two zero zero four that she sent to ya'll because she said you should have got it there yesterday and wants to know if it cleared the account already.",[],CheckPaymentStatus,insurance
+3324,188,insurance_188_001,Customer,yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3325,190,insurance_190_011,Customer,I need to change my address.,['InformIntent'],ChangeAddress,insurance
+3326,190,insurance_190_027,Customer,"Can you tell me how much my premiums will change, you know, monthly?",['InformIntent'],GetQuote,insurance
+3327,191,insurance_191_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
+3328,192,insurance_192_055,Customer,Yea Charlton....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
+3329,193,insurance_193_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?,['InformIntent'],ChangePlan,insurance
+3330,193,insurance_193_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3331,194,insurance_194_001,Customer,I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?,['InformIntent'],ResetPassword,insurance
+3332,195,insurance_195_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.,['InformIntent'],CreateAccount,insurance
+3333,195,insurance_195_065,Customer,#mhm I want to shop a complete auto policy.,['InformIntent'],GetQuote,insurance
+3334,196,insurance_196_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to reset my password?,['InformIntent'],ResetPassword,insurance
+3335,197,insurance_197_001,Customer,I want to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
+3336,198,insurance_198_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
+3337,199,insurance_199_001,Customer,yes I have an existing policy with Rivertown and I will like to upgrade it and i was wondering if you could help me.,['InformIntent'],ChangePlan,insurance
+3338,200,insurance_200_001,Customer,"Hello, I want to reset my online account password.",['InformIntent'],ResetPassword,insurance
+3339,201,insurance_201_001,Customer,Hi. I've been trying to reset my online password. I tried so many times that I got locked out! I need to -,['InformIntent'],ResetPassword,insurance
+3340,202,insurance_202_000,Customer,yes I subscribe policy with Rivertown and I think you could help me to reset my password?,['InformIntent'],ResetPassword,insurance
+3341,202,insurance_202_034,Customer,"yeah, I have to reset my password?",['InformIntent'],ResetPassword,insurance
+3342,203,insurance_203_001,Customer,Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3343,204,insurance_204_005,Customer,Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.,['InformIntent'],ChangePlan,insurance
+3344,205,insurance_205_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3345,206,insurance_206_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package.",['InformIntent'],EnrollInPlan,insurance
+3346,207,insurance_207_055,Customer,Yea....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
+3347,208,insurance_208_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.",['InformIntent'],GetQuote,insurance
+3348,209,insurance_209_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
+3349,210,insurance_210_035,Customer,"yeah, I had a few questions about a Petcare policy. You offer that right?",['InformIntent'],GetQuote,insurance
+3350,210,insurance_210_067,Customer,So do you think you could email me that policy strategies if I give you my email address right away?,['InformIntent'],GetQuote,insurance
+3351,211,insurance_211_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3352,212,insurance_212_001,Customer,"Hey, Jessica. I managed to lock myself out of my account and need to reset my password.",['InformIntent'],ResetPassword,insurance
+3353,213,insurance_213_001,Customer,"Hi, good morning. I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3354,214,insurance_214_001,Customer,yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3355,215,insurance_215_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
+3356,216,insurance_216_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",[],GetQuote,insurance
+3357,217,insurance_217_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3358,218,insurance_218_055,Customer,Yea Kate....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
+3359,219,insurance_219_001,Customer,"Hello, I want to reset my online account password.",['InformIntent'],ResetPassword,insurance
+3360,220,insurance_220_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3361,221,insurance_221_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3362,222,insurance_222_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.",['InformIntent'],GetQuote,insurance
+3363,222,insurance_222_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3364,223,insurance_223_005,Customer,"Yes I'm trying to reset my online password, I created a I forgot my password and I'm trying to pay my bill online.",['InformIntent'],ResetPassword,insurance
+3365,224,insurance_224_061,Customer,"Oh, you may as well do it all.",[],UpdatePaymentPreference,insurance
+3366,225,insurance_225_054,Customer,Yea....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
+3367,226,insurance_226_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
+3368,227,insurance_227_051,Customer,"Okay, I will like to have one of the plans for my new home.",['InformIntent'],EnrollInPlan,insurance
+3369,227,insurance_227_083,Customer,"With the informations I have here I will opt-in for basic automobile, home preffered and petcare basic.",[],EnrollInPlan,insurance
+3370,229,insurance_229_005,Customer,Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.,['InformIntent'],ChangePlan,insurance
+3371,229,insurance_229_043,Customer,#wow...Which one is that?.....I need to pick the better one.,['InformIntent'],ChangePlan,insurance
+3372,229,insurance_229_059,Customer,-huh I would like to upgrade to the basic preferred policy plan.,['InformIntent'],ChangePlan,insurance
+3373,230,insurance_230_055,Customer,Yea...since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
+3374,231,insurance_231_001,Customer,yes I would like to report a double billing on my account.,['InformIntent'],ReportBillingIssue,insurance
+3375,232,insurance_232_073,Customer,I would like you to reset the password from here.,['InformIntent'],ResetPassword,insurance
+3376,233,insurance_233_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3377,234,insurance_234_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to me out to add up to my current policy.,['InformIntent'],EnrollInPlan,insurance
+3378,234,insurance_234_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3379,236,insurance_236_001,Customer,I want to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
+3380,237,insurance_237_055,Customer,Yea...since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
+3381,238,insurance_238_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3382,239,insurance_239_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.,['InformIntent'],ChangePlan,insurance
+3383,239,insurance_239_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3384,240,insurance_240_001,Customer,"Hello, I want to reset my online account password.",['InformIntent'],ResetPassword,insurance
+3385,241,insurance_241_001,Customer,yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3386,242,insurance_242_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy.,['InformIntent'],EnrollInPlan,insurance
+3387,243,insurance_243_001,Customer,I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?,['InformIntent'],ResetPassword,insurance
+3388,244,insurance_244_001,Customer,yes I have an already running policy Rivertown and i want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?,['InformIntent'],ChangePlan,insurance
+3389,245,insurance_245_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3390,246,insurance_246_001,Customer,"#Uh, yes. I want to add my son to my auto insurance plan.",['InformIntent'],AddDependent,insurance
+3391,247,insurance_247_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",[],EnrollInPlan,insurance
+3392,247,insurance_247_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3393,248,insurance_248_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
+3394,248,insurance_248_035,Customer,"yeah, I will like to reset my password?",['InformIntent'],ResetPassword,insurance
+3395,249,insurance_249_035,Customer,"yeah, I had a few questions about a homeowner's policy. You offer that right?",['InformIntent'],GetQuote,insurance
+3396,250,insurance_250_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3397,252,insurance_252_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.,['InformIntent'],CreateAccount,insurance
+3398,252,insurance_252_065,Customer,#mhm I want to shop a complete auto policy Ma.,['InformIntent'],GetQuote,insurance
+3399,253,insurance_253_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.,['InformIntent'],CreateAccount,insurance
+3400,253,insurance_253_065,Customer,#mhm I want to shop a complete auto policy sir.,['InformIntent'],GetQuote,insurance
+3401,255,insurance_255_001,Customer,Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3402,256,insurance_256_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3403,257,insurance_257_003,Customer,"I wanted to set up an account, but I couldn't figure out how to do that on your website.",['InformIntent'],CreateAccount,insurance
+3404,258,insurance_258_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?,['InformIntent'],ChangePlan,insurance
+3405,258,insurance_258_037,Customer,"Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance.",['InformIntent'],GetQuote,insurance
+3406,259,insurance_259_001,Customer,yes I have an existing policy with Rivertown and I think you could help me delete the account.,['InformIntent'],CancelPlan,insurance
+3407,260,insurance_260_001,Customer,#oh yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy.,['InformIntent'],ChangePlan,insurance
+3408,261,insurance_261_001,Customer,yes I would like to report a double billing on my account.,['InformIntent'],ReportBillingIssue,insurance
+3409,262,insurance_262_073,Customer,I would like you to reset the password from here.,['InformIntent'],ResetPassword,insurance
+3410,263,insurance_263_055,Customer,Yea...since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
+3411,264,insurance_264_001,Customer,yes I have an existing policy with Rivertown insurance and I was wondering if you could help me on how I can add to it for better productivity.,['InformIntent'],ChangePlan,insurance
+3412,264,insurance_264_037,Customer,"Okay, right so I've got an automobile policy and I want to add up a life insurance.",['InformIntent'],EnrollInPlan,insurance
+3413,264,insurance_264_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
+3414,265,insurance_265_001,Customer,"Hi, good morning. I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3415,266,insurance_266_001,Customer,I want to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
+3416,266,insurance_266_003,Customer,I would like to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
+3417,267,insurance_267_001,Customer,"Hi, I was wanting to change my billing from yearly to monthly, can I do that?",['InformIntent'],UpdateBillingFrequency,insurance
+3418,268,insurance_268_001,Customer,This is Steve Blaney. I'm calling to cancel my auto insurance plan.,['InformIntent'],CancelPlan,insurance
+3419,269,insurance_269_001,Customer,"Hi, I'm not sure who I should speak to, I just called the number on your website. I need to put in a claim, that windstorm last night brought down a big tree, right on top of our house. It hit the car too, and the garage. I'm not sure where to start.",['InformIntent'],FileClaim,insurance
+3420,270,insurance_270_001,Customer,"Hi, good morning. I need to change my address with you guys. I just moved.",['InformIntent'],ChangeAddress,insurance
+3421,271,insurance_271_001,Customer,"Hi, good morning. I need to speak to someone about changing my security questions. Those things make me crazy. I'm locked out of the online portal because I can't remember one of them.",['InformIntent'],ChangeSecurityQuestion,insurance
+3422,272,insurance_272_003,Customer,"Great, how much is it?",['InformIntent'],GetQuote,insurance
+3423,272,insurance_272_037,Customer,"Yeah, that makes sense. Okay, I think I'd be okay with the Basic package. I don't have much stuff, the hundred thousand will cover it easily.",[],EnrollInPlan,insurance
+3424,273,insurance_273_007,Customer,"Hi Jane, I'd like to cancel my policy.",['InformIntent'],CancelPlan,insurance
+3425,275,insurance_275_011,Customer,"Tim. Tim Cranet, c. r. a. n. e. t. Policy number one oh one seven one six three three sev- seven nine zero. Not sure ho- I I lost #eh I can't access my account.",['InformIntent'],ResetPassword,insurance
+3426,276,insurance_276_001,Customer,"Yeah, hey Carrie, I need to add my son to my life insurance policy. Do you do that?",['InformIntent'],AddDependent,insurance
+3427,277,insurance_277_003,Customer,"#Um I'm just getting in touch because I actually want to cancel my automobile insurance plan. I googled how to cancel the plan and it said to call this number, is that correct?",['InformIntent'],CancelPlan,insurance
+3428,279,insurance_279_010,Customer,"Well you see, I got pulled over a couple days ago and the officer ask me for proof of insurance.",[],RequestProofOfInsurance,insurance
+3429,280,insurance_280_003,Customer,"My father recently passed, and I wanna look into his policy and what it covers.",['InformIntent'],FileClaim,insurance
+3430,280,insurance_280_069,Customer,"Well, I need to make sure that his automatic payments for his policy are cancelled.",['InformIntent'],CancelAutomaticBilling,insurance
+3431,281,insurance_281_001,Customer,Hello. I want to report an accident.,['InformIntent'],ReportAutomobileAccident,insurance
+3432,282,insurance_282_003,Customer,I'm Katherine Lebeau. I need to file a claim.,['InformIntent'],FileClaim,insurance
+3433,284,insurance_284_003,Customer,"Well, I wanted to get a condo quote, but this is customer services, isn't it?",['InformIntent'],GetQuote,insurance
+3434,285,insurance_285_001,Customer,Hi. I need to file a health insurance claim.,['InformIntent'],FileClaim,insurance
+3435,286,insurance_286_001,Customer,"Good morning, Sharon. I looking to get a, quote for Renter's insurance.",['InformIntent'],GetQuote,insurance
+3436,286,insurance_286_055,Customer,Yes. To set this up. I wanna be protected before I replace anything.,[],EnrollInPlan,insurance
+3437,287,insurance_287_001,Customer,I'd like to remove a dependent from my life insurance policies.,['InformIntent'],RemoveDependent,insurance
+3438,287,insurance_287_009,Customer,I want to take someone off my life insurance.,['InformIntent'],RemoveDependent,insurance
+3439,288,insurance_288_001,Customer,Hi. I need to report a claim on my property insurance.,['InformIntent'],FileClaim,insurance
+3440,289,insurance_289_003,Customer,Yeah? I'm looking for quotes for my new car.,['InformIntent'],GetQuote,insurance
+3441,289,insurance_289_031,Customer,Yes. So let's sign me up for the Complete Auto Plan.,['InformIntent'],EnrollInPlan,insurance
+3442,289,insurance_289_087,Customer,Wait! I forgot! I wanna change the mailing address on my account!,['InformIntent'],ChangeAddress,insurance
+3443,290,insurance_290_003,Customer,I have a bit of an unusual question. I I'm w-wondering whether I can insure my rabbit?,['InformIntent'],EnrollInPlan,insurance
+3444,291,insurance_291_001,Customer,"Yeah I gotta get some information to show proof of my policy to my work, so I guess I need to find out my account number.",['InformIntent'],RequestProofOfInsurance,insurance
+3445,292,insurance_292_005,Customer,I'm calling to get a life insurance quote.,['InformIntent'],GetQuote,insurance
+3446,293,insurance_293_001,Customer,Hello. I got something in the mail from you. A bill I guess. I need to take care of it.,[],PayBill,insurance
+3447,294,insurance_294_005,Customer,I'm hoping to get proof of my car insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3448,295,insurance_295_001,Customer,"Yeah, I'm calling about a billing error.",['InformIntent'],ReportBillingIssue,insurance
+3449,295,insurance_295_047,Customer,"#Uh yeah, sure. Let's do that.",[],CancelAutomaticBilling,insurance
+3450,297,insurance_297_001,Customer,"Hi there, I'm looking to save some money, so I need to change my auto insurance plan.",['InformIntent'],ChangePlan,insurance
+3451,298,insurance_298_005,Customer,"Yeah well no if I could, I'd like to go ahead and sign up and transfer my insurance over to you, and then I'll need to send a cancellation to my old current company.",['InformIntent'],EnrollInPlan,insurance
+3452,299,insurance_299_001,Customer,"Hi! I've got an auto policy with you and I'd, I'd like to add my daughter.",['InformIntent'],AddDependent,insurance
+3453,301,insurance_301_005,Customer,I would like to get a life quote.,['InformIntent'],GetQuote,insurance
+3454,302,insurance_302_001,Customer,"Hi, Mar- Marisol. My name's Jacob Jefferson and I- I was ju- just in an accident.",[],ReportAutomobileAccident,insurance
+3455,303,insurance_303_019,Customer,"Yeah, yeah, thanks! And I wanted to know if I, like, for example, got the basic, could I maybe add on just the wellness checks? Are there, like, individual pieces, uh, like services that I could add?",['InformIntent'],ChangePlan,insurance
+3456,303,insurance_303_023,Customer,"So, like, the basic for one and the other, the #preferred for the other?",['InformIntent'],ChangePlan,insurance
+3457,305,insurance_305_009,Customer,"Actually, I'm also calling because our homeowner's policy with Lakeview is expiring and we wanted to transfer it establish a new policy with you.",['InformIntent'],EnrollInPlan,insurance
+3458,306,insurance_306_047,Customer,"OK, and what would the annual rate be, if I decided to pay it all at once?",['InformIntent'],GetQuote,insurance
+3459,308,insurance_308_001,Customer,"Hi, Michelle. This is Marisa Baker calling. I've got a family policy with you and my daughter ju- just had an accident. I, my policy number is two three eight four seven nine, then the letter V as in, violet, P as in pink, then six two two.",[],ReportAutomobileAccident,insurance
+3460,309,insurance_309_061,Customer,"OK. And what is the, the amount, sorry, I don't remember what it's called, but, like, the amount that I have to pay first?",['InformIntent'],GetQuote,insurance
+3461,310,insurance_310_007,Customer,"Yeah! And I wanted to sign up for a- a policy. #Uh, collision and, the other one.",['InformIntent'],EnrollInPlan,insurance
+3462,310,insurance_310_063,Customer,"Yeah, yeah! So I haven't looked back at my stuff, my documents, but could you send me some information about your- like, the different types of policies?",['InformIntent'],GetQuote,insurance
+3463,311,insurance_311_001,Customer,"Hi. My name's Maria Jacobs. I'm on Walton Street. I think, uh, I might need to report a claim.",['InformIntent'],FileClaim,insurance
+3464,312,insurance_312_001,Customer,My name is John and I was wanting to create an account for my new renter policy.,['InformIntent'],CreateAccount,insurance
+3465,313,insurance_313_001,Customer,Hi I need to change my billing address on my policy.,['InformIntent'],ChangeAddress,insurance
+3466,315,insurance_315_001,Customer,"Hello Timmy this is Betty, widow of Omar. I am calling today to get my life insured. I have never done this. Omar went to see Jesus and did not come back. He kept him.",['InformIntent'],EnrollInPlan,insurance
+3467,316,insurance_316_003,Customer,"Why yes, this is Bud Zimmerman. I got me a new wife.",[],AddDependent,insurance
+3468,316,insurance_316_011,Customer,"I had someone contact her on LinkedIn, and she talked up a storm there. Absolutely refused to talk about work. That was my plan. Instead she goes off and talks about life. I liked it. Had to marry her. Marian knows too much about me. It has been love sickness with me ever since. Cannot get enough of her. I need to get her on the insurances and want a life insurance policy for her alone.",['InformIntent'],AddDependent,insurance
+3469,317,insurance_317_001,Customer,#Uh Timothy I had an accident. It's not good morning.,[],FileClaim,insurance
+3470,318,insurance_318_001,Customer,"Marian Wright here, Timothy. I was trying to pay my insurance online, and it did not confirm the submit.",['InformIntent'],CheckPaymentStatus,insurance
+3471,319,insurance_319_001,Customer,Timothy this is Charlsie Wiley. #Um my husband God rest his soul his perfect soil. Died in an accident of his making. I need to discuss the financial matter of life insurance.,['InformIntent'],FileClaim,insurance
+3472,320,insurance_320_008,Customer,"#Um James decided to find a room rather than the dorm. #Uh how do we insure that, Timothy?",['InformIntent'],GetQuote,insurance
+3473,321,insurance_321_001,Customer,Hi Timothy! This is Geraldine from church. I doing some considerations. I need your help in deciding some things to add to my house.,['InformIntent'],GetQuote,insurance
+3474,322,insurance_322_001,Customer,"Hello Craig. This is Jim Read. Need to look at policies and make some changes. Changing the plan, I am.",['InformIntent'],ChangePlan,insurance
+3475,322,insurance_322_011,Customer,Let's take a look at my hook 'em horns option homeowner insurance.,[],ChangePlan,insurance
+3476,322,insurance_322_019,Customer,Life insurance. Add a policy the cheapest one you have. Have young son who is an adult coming back home. Out of drug rehab again.,['InformIntent'],EnrollInPlan,insurance
+3477,323,insurance_323_001,Customer,I need to reset my password. I forgot it. Can I do it online?,['InformIntent'],ResetPassword,insurance
+3478,324,insurance_324_005,Customer,"I got a new vintage car, Craig. Need one of those special auto quotes.",['InformIntent'],GetQuote,insurance
+3479,325,insurance_325_003,Customer,"That's right. John, my husband, chose a military career but he is retiring now. Getting ready to buy our first house that is not military issue.",[],EnrollInPlan,insurance
+3480,326,insurance_326_003,Customer,I have had an incident in my garage workshop.,[],FileClaim,insurance
+3481,327,insurance_327_007,Customer,"I need to file a claim, Craig. Storm did some roof damage, knocked a large tree down.",['InformIntent'],FileClaim,insurance
+3482,328,insurance_328_001,Customer,"Craig, I'm Brent Brentzel. I want to increase the amount on my life insurance.",['InformIntent'],ChangePlan,insurance
+3483,329,insurance_329_021,Customer,"Oh no. No I need life insurance on Brad in prison. Got a felony and accessory to assault at a playground on the assault. He has a smart mouth, and those boys there will assault him.",['InformIntent'],GetQuote,insurance
+3484,330,insurance_330_063,Customer,And how much is like basic life insurance?,['InformIntent'],GetQuote,insurance
+3485,330,insurance_330_075,Customer,"Oh awesome, that is cheaper than what we are playing now. Now what about renters?",['InformIntent'],GetQuote,insurance
+3486,330,insurance_330_083,Customer,And how much is that a year?,['InformIntent'],GetQuote,insurance
+3487,332,insurance_332_007,Customer,"Well, I'm calling to possibly enroll in pet coverage.",['InformIntent'],EnrollInPlan,insurance
+3488,333,insurance_333_001,Customer,"Good morning Frank, I'm calling because I want an life insurance policy.",['InformIntent'],EnrollInPlan,insurance
+3489,334,insurance_334_013,Customer,That's the thing. I was trying to log on and change my phone number and address.,[],ChangeAddress,insurance
+3490,335,insurance_335_001,Customer,Well Josh its not so good. For some reason you took out my payment four days early and for a higher amount and now my bank is overdrawn.,['InformIntent'],ReportBillingIssue,insurance
+3491,335,insurance_335_021,Customer,You can cancel the automatic pay thing is what you can do.,['InformIntent'],CancelAutomaticBilling,insurance
+3492,335,insurance_335_041,Customer,I decided I want to cancel the automatic payments. I just got almost a hundred dollars in overdraft fees.,['InformIntent'],CancelAutomaticBilling,insurance
+3493,336,insurance_336_001,Customer,"Hi, my name is Helen Marie and I'm calling because I can't get into my online accountm.",['InformIntent'],ResetPassword,insurance
+3494,337,insurance_337_001,Customer,"Hi, I will love to change my address.",['InformIntent'],ChangeAddress,insurance
+3495,338,insurance_338_005,Customer,I'd like to create account with your company.,['InformIntent'],CreateAccount,insurance
+3496,339,insurance_339_001,Customer,Hello. I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
+3497,339,insurance_339_081,Customer,So how do I update my payment preference.,['InformIntent'],UpdatePaymentPreference,insurance
+3498,340,insurance_340_005,Customer,"#Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling.",['InformIntent'],CreateAccount,insurance
+3499,341,insurance_341_001,Customer,Good morning I will like to cancel an operation.,['InformIntent'],CancelAutomaticBilling,insurance
+3500,342,insurance_342_001,Customer,Good morning. I will like to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
+3501,343,insurance_343_007,Customer,Okay. I will like to change a plan.,['InformIntent'],ChangePlan,insurance
+3502,344,insurance_344_001,Customer,"Hi, I'd like to enroll in an insurance plan.",['InformIntent'],EnrollInPlan,insurance
+3503,345,insurance_345_001,Customer,"Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it.",['InformIntent'],FileClaim,insurance
+3504,346,insurance_346_001,Customer,"Hi Susan, I want to cancel my plan now!",['InformIntent'],CancelPlan,insurance
+3505,347,insurance_347_001,Customer,"Hey, I'd like to create an account with your insurance company.",['InformIntent'],CreateAccount,insurance
+3506,348,insurance_348_001,Customer,"Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company.",['InformIntent'],RequestProofOfInsurance,insurance
+3507,349,insurance_349_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
+3508,350,insurance_350_005,Customer,I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen.,['InformIntent'],AddDependent,insurance
+3509,351,insurance_351_001,Customer,Hi I would like to reset my password. I tried to reset the password on your website but couldn't.,['InformIntent'],ResetPassword,insurance
+3510,352,insurance_352_001,Customer,"Hi, I will love to create an insurance account with Rivertown insurance company.",['InformIntent'],CreateAccount,insurance
+3511,353,insurance_353_001,Customer,Hi I would like to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
+3512,354,insurance_354_005,Customer,i just got a new car and I'm looking at having the best insurance coverage on my new whip.,['InformIntent'],EnrollInPlan,insurance
+3513,355,insurance_355_001,Customer,I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice.,[],ReportBillingIssue,insurance
+3514,355,insurance_355_003,Customer,"Yeah, I will like to rectify my billing and yes I will want to update my billing preference too.",['InformIntent'],UpdatePaymentPreference,insurance
+3515,356,insurance_356_001,Customer,"Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice.",['InformIntent'],ReportBillingIssue,insurance
+3516,357,insurance_357_001,Customer,Well I had pet insurance and let it lapse and now I want to enroll in the plan again.,['InformIntent'],EnrollInPlan,insurance
+3517,358,insurance_358_001,Customer,"Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't.",['InformIntent'],ChangeSecurityQuestion,insurance
+3518,359,insurance_359_005,Customer,My friend told me you have an insurance package for pets.,[],GetQuote,insurance
+3519,360,insurance_360_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
+3520,360,insurance_360_063,Customer,I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?,['InformIntent'],ReportBillingIssue,insurance
+3521,361,insurance_361_003,Customer,I will like to create an account with your company.,['InformIntent'],CreateAccount,insurance
+3522,362,insurance_362_003,Customer,I relocate from my previous residence and will like to change my address to a new one.,['InformIntent'],ChangeAddress,insurance
+3523,363,insurance_363_003,Customer,I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't.,['InformIntent'],GetPolicyNumber,insurance
+3524,364,insurance_364_007,Customer,I'm calling as regards my enrolment plan for Automobile insurance.,['InformIntent'],EnrollInPlan,insurance
+3525,365,insurance_365_001,Customer,"Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
+3526,366,insurance_366_001,Customer,"Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help.",['InformIntent'],RemoveDependent,insurance
+3527,367,insurance_367_001,Customer,Hi I would like to cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3528,367,insurance_367_035,Customer,Yes please. I would love to add a dependent to my insurance account.,['InformIntent'],AddDependent,insurance
+3529,368,insurance_368_001,Customer,Amber my name is George and I am moving and need to change my address on my account somehow.,['InformIntent'],ChangeAddress,insurance
+3530,368,insurance_368_027,Customer,"Yeah, I was just thinking, can you send the policy quote to my wife's email address?",['InformIntent'],GetQuote,insurance
+3531,369,insurance_369_001,Customer,"Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
+3532,370,insurance_370_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
+3533,371,insurance_371_001,Customer,"Hi, I would like to create an account.",['InformIntent'],CreateAccount,insurance
+3534,372,insurance_372_001,Customer,"Hi, I'd like to enroll in an insurance plan.",['InformIntent'],EnrollInPlan,insurance
+3535,373,insurance_373_003,Customer,"Fine, I want to get auto quote.",['InformIntent'],GetQuote,insurance
+3536,374,insurance_374_001,Customer,Hey I would like to my home address.,['InformIntent'],ChangeAddress,insurance
+3537,375,insurance_375_009,Customer,"Okay, so yeah, I'd like to change the address on my account.",['InformIntent'],ChangeAddress,insurance
+3538,376,insurance_376_003,Customer,I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?,['InformIntent'],ResetPassword,insurance
+3539,378,insurance_378_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
+3540,379,insurance_379_001,Customer,"Um, Hi, I would like to get a quote on some life insurance.",['InformIntent'],GetQuote,insurance
+3541,380,insurance_380_001,Customer,"Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't.",['InformIntent'],ResetPassword,insurance
+3542,381,insurance_381_001,Customer,"Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim.",['InformIntent'],FileClaim,insurance
+3543,382,insurance_382_001,Customer,"Good morning, I would love to change my address.",['InformIntent'],ChangeAddress,insurance
+3544,383,insurance_383_001,Customer,"Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it.",['InformIntent'],GetPolicyNumber,insurance
+3545,384,insurance_384_001,Customer,"Hi, I'd like to add dependent of my account.",['InformIntent'],AddDependent,insurance
+3546,385,insurance_385_003,Customer,I don't seem to remember my password.,['InformIntent'],ResetPassword,insurance
+3547,385,insurance_385_039,Customer,Alright. Can I also change my insurance plan?,['InformIntent'],ChangePlan,insurance
+3548,385,insurance_385_043,Customer,that's where the problem lies. I can't seem to remember my security question.,[],ChangeSecurityQuestion,insurance
+3549,386,insurance_386_001,Customer,I would love to cancel one of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
+3550,387,insurance_387_051,Customer,"#em, I would love to go for the Petcare preferred plan due to the number of my pets.",['InformIntent'],EnrollInPlan,insurance
+3551,388,insurance_388_001,Customer,"Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it.",['InformIntent'],ChangePlan,insurance
+3552,389,insurance_389_001,Customer,"Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?",['InformIntent'],FindAgent,insurance
+3553,390,insurance_390_001,Customer,"Hey yeah, I have to call and report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
+3554,391,insurance_391_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
+3555,392,insurance_392_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
+3556,393,insurance_393_003,Customer,I will like to change my password.,['InformIntent'],ResetPassword,insurance
+3557,394,insurance_394_001,Customer,"Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it.",['InformIntent'],CancelPlan,insurance
+3558,395,insurance_395_005,Customer,yeah so I would like to change my address on my account.,['InformIntent'],ChangeAddress,insurance
+3559,396,insurance_396_005,Customer,Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't.,['InformIntent'],EnrollInPlan,insurance
+3560,397,insurance_397_003,Customer,I will like to cancel a plan.,['InformIntent'],CancelPlan,insurance
+3561,398,insurance_398_007,Customer,"[Laughter]. You sound so confident. Well, I need to update my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
+3562,399,insurance_399_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
+3563,400,insurance_400_001,Customer,"Hi, I'd like to find agent of your insurance company closer to me.",['InformIntent'],FindAgent,insurance
+3564,400,insurance_400_063,Customer,I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?,['InformIntent'],ReportBillingIssue,insurance
+3565,401,insurance_401_001,Customer,"Good morning, I would like to get a quote on pet insurance.",['InformIntent'],GetQuote,insurance
+3566,401,insurance_401_039,Customer,Okay that sounds good I would like to get him enrolled in that program.,['InformIntent'],EnrollInPlan,insurance
+3567,402,insurance_402_005,Customer,I recently moved to a new city and I need to update my address.,['InformIntent'],ChangeAddress,insurance
+3568,402,insurance_402_007,Customer,Exactly and I also want to add a dependent to my insurance account profile.,['InformIntent'],AddDependent,insurance
+3569,403,insurance_403_001,Customer,"Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll.",['InformIntent'],EnrollInPlan,insurance
+3570,404,insurance_404_003,Customer,"Fine, I want to get pet quote.",['InformIntent'],GetQuote,insurance
+3571,405,insurance_405_001,Customer,Hello. How are you doing? I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
+3572,406,insurance_406_001,Customer,"I checked my credit card transaction history, and it was billed twice last week.",['InformIntent'],ReportBillingIssue,insurance
+3573,407,insurance_407_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
+3574,408,insurance_408_001,Customer,I would love to cancel six of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
+3575,408,insurance_408_039,Customer,What are the questions?,[],ChangeSecurityQuestion,insurance
+3576,409,insurance_409_015,Customer,"I would love to register for life insurance and I would love to know the types of, life insurance you have.",['InformIntent'],EnrollInPlan,insurance
+3577,410,insurance_410_001,Customer,"Hi, I'd like to cancel the automatic billing of my account.",['InformIntent'],CancelAutomaticBilling,insurance
+3578,411,insurance_411_001,Customer,"Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll.",['InformIntent'],EnrollInPlan,insurance
+3579,411,insurance_411_041,Customer,I would like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.,['InformIntent'],GetQuote,insurance
+3580,412,insurance_412_003,Customer,"I need to reset my password. I don't know I locked myself out again and this is a pain calling in, there use to be a button I could click and reset my password.",['InformIntent'],ResetPassword,insurance
+3581,414,insurance_414_005,Customer,"Yes thank you, #em I want to reset my account login password.",['InformIntent'],ResetPassword,insurance
+3582,415,insurance_415_005,Customer,I needed to request a proof of insurance document.,['InformIntent'],RequestProofOfInsurance,insurance
+3583,417,insurance_417_001,Customer,"Hi there my name is Michael Stockton, and I have an account with you guys, and I was just trying to check how much was left on my bill, but it seems like your system is down.",['InformIntent'],CheckAccountBalance,insurance
+3584,419,insurance_419_019,Customer,"Yes, I wanted to cancel my automatic payments.",['InformIntent'],CancelAutomaticBilling,insurance
+3585,419,insurance_419_023,Customer,Yes I wanted to cancel that and just pay off the remaining balance now.,['InformIntent'],PayBill,insurance
+3586,420,insurance_420_001,Customer,Hi there I need to reset the password to my account.,['InformIntent'],ResetPassword,insurance
+3587,421,insurance_421_001,Customer,Hi I was calling to get a quote on a car insurance plan.,['InformIntent'],GetQuote,insurance
+3588,422,insurance_422_007,Customer,I need to I need to cancel my health insurance.,['InformIntent'],CancelPlan,insurance
+3589,423,insurance_423_001,Customer,"Oh hi, I need to put in a change of address please.",['InformIntent'],ChangeAddress,insurance
+3590,424,insurance_424_001,Customer,"Hi there, I need to reset the password for the account to my auto insurance.",['InformIntent'],ResetPassword,insurance
+3591,424,insurance_424_025,Customer,"Yeah I was just trying to change my billing address, but I guess I just couldn't remember my password.",['InformIntent'],ChangeAddress,insurance
+3592,425,insurance_425_001,Customer,I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice.,[],ReportBillingIssue,insurance
+3593,425,insurance_425_003,Customer,"Yeah, I will like to rectify my billing and yes I will want to update my billing preference too.",['InformIntent'],UpdateBillingFrequency,insurance
+3594,426,insurance_426_001,Customer,Good morning. I will like to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
+3595,427,insurance_427_001,Customer,"Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company.",['InformIntent'],RequestProofOfInsurance,insurance
+3596,428,insurance_428_001,Customer,"Hey, I'd like to create an account with your insurance company.",['InformIntent'],CreateAccount,insurance
+3597,429,insurance_429_005,Customer,yeah so I would like to change my address on my account.,['InformIntent'],ChangeAddress,insurance
+3598,430,insurance_430_009,Customer,"Okay, so yeah, I'd like to change the address on my account.",['InformIntent'],ChangeAddress,insurance
+3599,431,insurance_431_007,Customer,I'm calling as regards my enrolment plan for Automobile insurance.,['InformIntent'],EnrollInPlan,insurance
+3600,432,insurance_432_001,Customer,The services I have being receiving from your company has being encouraging and my intent is to increase or enroll for more plans with you.,['InformIntent'],EnrollInPlan,insurance
+3601,432,insurance_432_005,Customer,"Ok then, but first can I get my current policy number.",['InformIntent'],GetPolicyNumber,insurance
+3602,432,insurance_432_045,Customer,"Mhm, about that I will like to get a quote for the Life insurance first.",['InformIntent'],GetQuote,insurance
+3603,433,insurance_433_005,Customer,I'd like to create account with your company.,['InformIntent'],CreateAccount,insurance
+3604,435,insurance_435_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
+3605,436,insurance_436_003,Customer,I would like to cancel the automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3606,437,insurance_437_003,Customer,"Fine, I want to get pet quote.",['InformIntent'],GetQuote,insurance
+3607,438,insurance_438_003,Customer,I want to enroll in one of your insurance plan.,['InformIntent'],EnrollInPlan,insurance
+3608,439,insurance_439_001,Customer,Hi I would like to reset my password. I tried to reset the password on your website but couldn't.,['InformIntent'],ResetPassword,insurance
+3609,440,insurance_440_001,Customer,"Hi, I'd like to enroll in an insurance plan.",['InformIntent'],EnrollInPlan,insurance
+3610,440,insurance_440_037,Customer,"Yes, how do I make payment?",['InformIntent'],PayBill,insurance
+3611,441,insurance_441_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
+3612,442,insurance_442_003,Customer,I will like to cancel a plan.,['InformIntent'],CancelPlan,insurance
+3613,443,insurance_443_005,Customer,i just got a new car and I'm looking at having the best insurance coverage on my new whip.,['InformIntent'],EnrollInPlan,insurance
+3614,444,insurance_444_015,Customer,"I would love to register for life insurance and I would love to know the types of, life insurance you have.",['InformIntent'],EnrollInPlan,insurance
+3615,445,insurance_445_005,Customer,Well mhm I think my bill is due. Can you check first?,[],PayBill,insurance
+3616,445,insurance_445_033,Customer,Then yes I do wanna pay it.,[],PayBill,insurance
+3617,446,insurance_446_001,Customer,Yeah. Hi. I need to get my ex off my auto insurance policy.,['InformIntent'],RemoveDependent,insurance
+3618,447,insurance_447_005,Customer,I recently moved to a new city and I need to update my address.,['InformIntent'],ChangeAddress,insurance
+3619,447,insurance_447_007,Customer,Exactly and I also want to add a dependent to my insurance account profile.,['InformIntent'],AddDependent,insurance
+3620,448,insurance_448_001,Customer,"Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't.",['InformIntent'],ChangeSecurityQuestion,insurance
+3621,449,insurance_449_001,Customer,"Hi, I will love to change my address.",['InformIntent'],ChangeAddress,insurance
+3622,450,insurance_450_001,Customer,"Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it.",['InformIntent'],ChangePlan,insurance
+3623,450,insurance_450_047,Customer,"well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.",['InformIntent'],GetQuote,insurance
+3624,451,insurance_451_001,Customer,"Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice.",['InformIntent'],ReportBillingIssue,insurance
+3625,452,insurance_452_003,Customer,I will like to change my password.,['InformIntent'],ResetPassword,insurance
+3626,453,insurance_453_001,Customer,"Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
+3627,454,insurance_454_003,Customer,I will like to enrol for the life insurance policy.,['InformIntent'],EnrollInPlan,insurance
+3628,454,insurance_454_005,Customer,"Ok then, but first can I get my current policy number.",['InformIntent'],GetPolicyNumber,insurance
+3629,454,insurance_454_045,Customer,"Mhm, about that I will like to get a quote for the Life insurance first.",['InformIntent'],GetQuote,insurance
+3630,455,insurance_455_001,Customer,Hi I would like to cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3631,455,insurance_455_035,Customer,Yes please. I would love to add a dependent to my insurance account.,['InformIntent'],AddDependent,insurance
+3632,456,insurance_456_001,Customer,"Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it.",['InformIntent'],GetPolicyNumber,insurance
+3633,457,insurance_457_001,Customer,"Hi, my dad recently kicked me off his car insurance policy and said I needed to start paying for my own. So th- that's what I need to do now I guess.",[],EnrollInPlan,insurance
+3634,458,insurance_458_015,Customer,uh-huh. How do I go about it?,['InformIntent'],GetQuote,insurance
+3635,458,insurance_458_051,Customer,"#em, I would love to go for the Petcare preferred plan due to the number of my pets.",['InformIntent'],EnrollInPlan,insurance
+3636,458,insurance_458_063,Customer,oh! Okay. Kindly deduct the insurance fee for my pets from my credit card.,['InformIntent'],UpdatePaymentPreference,insurance
+3637,459,insurance_459_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
+3638,460,insurance_460_001,Customer,"I checked my credit card transaction history, and it was billed twice last week.",['InformIntent'],ReportBillingIssue,insurance
+3639,461,insurance_461_001,Customer,Hello. How are you doing? I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
+3640,461,insurance_461_047,Customer,I would love to upgrade my home owner insurance plan.,['InformIntent'],ChangePlan,insurance
+3641,462,insurance_462_001,Customer,"Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
+3642,463,insurance_463_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
+3643,464,insurance_464_001,Customer,"Hi, I'd like to add dependent of my account.",['InformIntent'],AddDependent,insurance
+3644,465,insurance_465_001,Customer,Hey I would like to my home address.,['InformIntent'],ChangeAddress,insurance
+3645,466,insurance_466_005,Customer,mister Brian Hogwart who just recently insured his pets referred me to your insurance company.,[],GetQuote,insurance
+3646,466,insurance_466_023,Customer,Alright. So how do I go about it?,['InformIntent'],EnrollInPlan,insurance
+3647,467,insurance_467_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
+3648,468,insurance_468_005,Customer,Well I'm calling today to change my address on my account.,['InformIntent'],ChangeAddress,insurance
+3649,468,insurance_468_045,Customer,I'd love to get a quote.,['InformIntent'],GetQuote,insurance
+3650,468,insurance_468_071,Customer,"Oh yeah, if you can find me an agent that would be great.",['InformIntent'],FindAgent,insurance
+3651,469,insurance_469_001,Customer,"Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help.",['InformIntent'],RemoveDependent,insurance
+3652,470,insurance_470_003,Customer,I will like to create an account with your company.,['InformIntent'],CreateAccount,insurance
+3653,471,insurance_471_001,Customer,"Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll.",['InformIntent'],EnrollInPlan,insurance
+3654,472,insurance_472_001,Customer,"Good morning, I would love to change my address.",['InformIntent'],ChangeAddress,insurance
+3655,473,insurance_473_003,Customer,I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't.,['InformIntent'],GetPolicyNumber,insurance
+3656,474,insurance_474_001,Customer,"Hi, I would like to create an account.",['InformIntent'],CreateAccount,insurance
+3657,475,insurance_475_001,Customer,I would love to cancel one of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
+3658,476,insurance_476_007,Customer,"[Laughter]. You sound so confident. Well, I need to update my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
+3659,477,insurance_477_001,Customer,"Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't.",['InformIntent'],ResetPassword,insurance
+3660,478,insurance_478_001,Customer,"Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim.",['InformIntent'],FileClaim,insurance
+3661,479,insurance_479_013,Customer,"Right, my deductible is only $five zero zero, and I paid almost $two five zero zero over three months!",[],ReportBillingIssue,insurance
+3662,479,insurance_479_063,Customer,Waive the legal fee. Give the man the coverage. If I come for him he'll need it.,[],ChangePlan,insurance
+3663,480,insurance_480_023,Customer,Alright. So how do I go about it?,['InformIntent'],EnrollInPlan,insurance
+3664,481,insurance_481_001,Customer,"Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll.",['InformIntent'],EnrollInPlan,insurance
+3665,482,insurance_482_003,Customer,I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?,['InformIntent'],ResetPassword,insurance
+3666,483,insurance_483_003,Customer,"Fine, I want to get auto quote.",['InformIntent'],GetQuote,insurance
+3667,484,insurance_484_001,Customer,"Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it.",['InformIntent'],CancelPlan,insurance
+3668,484,insurance_484_085,Customer,"Well, I don't know if your company offers any kind of renters insurance.",['InformIntent'],GetQuote,insurance
+3669,485,insurance_485_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
+3670,486,insurance_486_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
+3671,487,insurance_487_005,Customer,"Yes thank you, #em I want to reset my account login password.",['InformIntent'],ResetPassword,insurance
+3672,488,insurance_488_001,Customer,Hello. I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
+3673,488,insurance_488_081,Customer,So how do I update my payment preference.,['InformIntent'],UpdatePaymentPreference,insurance
+3674,489,insurance_489_003,Customer,I would like to cancel the automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3675,490,insurance_490_001,Customer,"#Um yeah hi, I've got an insurance plan for my car with you guys, and I'm just wanting to let you know that I'm actually moving next week and thought I should let you know about updating my address.",['InformIntent'],ChangeAddress,insurance
+3676,491,insurance_491_021,Customer,sounds good. I think I'd love the complete automobile plan.,[],EnrollInPlan,insurance
+3677,492,insurance_492_001,Customer,I would love to cancel one of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
+3678,493,insurance_493_005,Customer,Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't.,['InformIntent'],EnrollInPlan,insurance
+3679,494,insurance_494_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
+3680,495,insurance_495_005,Customer,i will like to file a property claim.,['InformIntent'],FileClaim,insurance
+3681,496,insurance_496_005,Customer,I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen.,['InformIntent'],AddDependent,insurance
+3682,497,insurance_497_001,Customer,"Yea, I'd like to enroll a plan in my account. I tried to enroll it on your website but couldn't. I guess I have to make a phone call to enroll it.",['InformIntent'],EnrollInPlan,insurance
+3683,498,insurance_498_003,Customer,I don't seem to remember my password.,['InformIntent'],ResetPassword,insurance
+3684,498,insurance_498_039,Customer,Alright. Can I also change my insurance plan?,['InformIntent'],ChangePlan,insurance
+3685,499,insurance_499_001,Customer,"Hi, I'd like to find agent of your insurance company closer to me.",['InformIntent'],FindAgent,insurance
+3686,499,insurance_499_047,Customer,"well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.",['InformIntent'],GetQuote,insurance
+3687,500,insurance_500_005,Customer,"#Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling.",['InformIntent'],CreateAccount,insurance
+3688,501,insurance_501_001,Customer,Yes I would like to add a dependent to my policy. Last year I added my son but I've had another baby since then so I was hoping to add him as well.,['InformIntent'],AddDependent,insurance
+3689,502,insurance_502_001,Customer,"Hi, I will love to create an insurance account with Rivertown insurance company.",['InformIntent'],CreateAccount,insurance
+3690,503,insurance_503_007,Customer,Automatic Billing.,[],CancelAutomaticBilling,insurance
+3691,504,insurance_504_001,Customer,"Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it.",['InformIntent'],FileClaim,insurance
+3692,504,insurance_504_063,Customer,Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?,[],ReportBillingIssue,insurance
+3693,505,insurance_505_007,Customer,Okay. I will like to change a plan.,['InformIntent'],ChangePlan,insurance
+3694,506,insurance_506_001,Customer,Hi. I want to cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
+3695,506,insurance_506_035,Customer,Yes please. I would love to add a dependent to my insurance account.,['InformIntent'],AddDependent,insurance
+3696,507,insurance_507_003,Customer,I relocate from my previous residence and will like to change my address to a new one.,['InformIntent'],ChangeAddress,insurance
+3697,508,insurance_508_001,Customer,"Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?",['InformIntent'],FindAgent,insurance
+3698,509,insurance_509_001,Customer,"Hi, I'd like to cancel the automatic billing of my account.",['InformIntent'],CancelAutomaticBilling,insurance
+3699,510,insurance_510_001,Customer,"#Uh hi, Mark. I would like to get my car insured.",['InformIntent'],EnrollInPlan,insurance
+3700,511,insurance_511_001,Customer,"#Um yes. Hi, this is Sarah. I would like to I need help creating an account.",['InformIntent'],CreateAccount,insurance
+3701,512,insurance_512_001,Customer,Yeah you guys keep taking money out of my account and I didn't tell you you could do that. It's been this way for months.,['InformIntent'],ReportBillingIssue,insurance
+3702,513,insurance_513_001,Customer,"Hi, I would like to cancel my automatic billing please.",['InformIntent'],CancelAutomaticBilling,insurance
+3703,513,insurance_513_033,Customer,"Yes, I want a bill in the mail each month and all credit card information in my file deleted.",['InformIntent'],UpdateBillingFrequency,insurance
+3704,514,insurance_514_003,Customer,I live in an apartment and my lease is up. I need proof of my renter's insurance to to sign my new lease.,['InformIntent'],RequestProofOfInsurance,insurance
+3705,515,insurance_515_001,Customer,I would like to update my payment preferences please.,['InformIntent'],UpdatePaymentPreference,insurance
+3706,515,insurance_515_037,Customer,"Yes, that is correct. I would like to change from my checking account to my credit card for my autopay.",['InformIntent'],UpdatePaymentPreference,insurance
+3707,516,insurance_516_001,Customer,I would like to create an account please.,['InformIntent'],CreateAccount,insurance
+3708,518,insurance_518_001,Customer,"Hello, I would like to add a dependent to my health insurance please.",['InformIntent'],AddDependent,insurance
+3709,519,insurance_519_001,Customer,"Hi, I would like to remove a dependent from my health insurance plan, please.",['InformIntent'],RemoveDependent,insurance
+3710,520,insurance_520_001,Customer,"Hi, Edith. I would like to cancel my health insurance, please.",['InformIntent'],CancelPlan,insurance
+3711,520,insurance_520_033,Customer,I am also getting dental and vision through my new employer. I would like to cancel these plans as well.,['InformIntent'],CancelPlan,insurance
+3712,521,insurance_521_001,Customer,"Hello, I would like to check the status of my payment please.",['InformIntent'],CheckPaymentStatus,insurance
+3713,522,insurance_522_001,Customer,I would like to update the address on my account please.,['InformIntent'],ChangeAddress,insurance
+3714,523,insurance_523_001,Customer,Yes I need to change the way I pay you guys.,['InformIntent'],UpdatePaymentPreference,insurance
+3715,523,insurance_523_017,Customer,Yes I just need to change the card I'm paying with.,['InformIntent'],UpdatePaymentPreference,insurance
+3716,524,insurance_524_007,Customer,I would like to change the password on my account that I have for pet insurance.,['InformIntent'],ResetPassword,insurance
+3717,525,insurance_525_001,Customer,Thank you. I would like to change the security question on my account please.,['InformIntent'],ChangeSecurityQuestion,insurance
+3718,525,insurance_525_023,Customer,"Yes, that is why I am calling to change my security question. I guess I will need to change this password as well.",['InformIntent'],ResetPassword,insurance
+3719,526,insurance_526_001,Customer,"Hello, Sarah. I would like to cancel my auto insurance.",['InformIntent'],CancelPlan,insurance
+3720,527,insurance_527_001,Customer,"Hello, I would like to find an agent please.",['InformIntent'],FindAgent,insurance
+3721,528,insurance_528_001,Customer,"Hello, Mary. I need to pay my bill.",['InformIntent'],PayBill,insurance
+3722,529,insurance_529_005,Customer,I would like to change the billing frequency on my account please. That once a year payment for auto insurance is a big hit.,['InformIntent'],UpdateBillingFrequency,insurance
+3723,530,insurance_530_001,Customer,I would like to sign up for auto insurance.,['InformIntent'],EnrollInPlan,insurance
+3724,531,insurance_531_005,Customer,"Okay, Crystal, my wife usually handles all of the bills, but she's been sick so I was calling to see if the bill for last month had been paid she's been sick for a few weeks now and I'm not sure if she paid the insurance can you help me.",['InformIntent'],CheckPaymentStatus,insurance
+3725,531,insurance_531_043,Customer,"Okay, so how do I do that? Nancy always did it I'm not sure how to pay the bill. Can you help me?",['InformIntent'],PayBill,insurance
+3726,532,insurance_532_009,Customer,"Well, I attempted to pay it, but I'm not sure if it went through? It just kept spinning after I clicked submit, and I never got one of those confirmation emails. So is there a way you can check that for me?",['InformIntent'],ReportBillingIssue,insurance
+3727,533,insurance_533_001,Customer,"Yeah hi hello, I've been waiting for twenty minutes and all I wanted was my stupid policy number.",['InformIntent'],GetPolicyNumber,insurance
+3728,534,insurance_534_001,Customer,Hi Amy. This is Mel and I am calling to sign up for pet insurance.,['InformIntent'],EnrollInPlan,insurance
+3729,534,insurance_534_019,Customer,Ok. How much does something like this cost?,['InformIntent'],GetQuote,insurance
+3730,535,insurance_535_006,Customer,I just want to know what my account balance is.,['InformIntent'],CheckAccountBalance,insurance
+3731,535,insurance_535_038,Customer,Can I go ahead and pay it?,['InformIntent'],PayBill,insurance
+3732,536,insurance_536_017,Customer,"So I need to report the accident to you, correct?",['InformIntent'],ReportAutomobileAccident,insurance
+3733,537,insurance_537_001,Customer,"Hi Joe, I need to pay my bill.",['InformIntent'],PayBill,insurance
+3734,538,insurance_538_000,Customer,"Hello Joan, I'm calling today for life insurance.",['InformIntent'],GetQuote,insurance
+3735,539,insurance_539_005,Customer,"I just moved, so I need to change my address.",['InformIntent'],ChangeAddress,insurance
+3736,540,insurance_540_001,Customer,Hi there. I need my policy number.,['InformIntent'],GetPolicyNumber,insurance
+3737,540,insurance_540_025,Customer,Some issue with my security question. I couldn't login.,[],ChangeSecurityQuestion,insurance
+3738,541,insurance_541_015,Customer,"Well, I actually need to cancel my policy.",['InformIntent'],CancelPlan,insurance
+3739,542,insurance_542_004,Customer,I just need to pay a bill.,['InformIntent'],PayBill,insurance
+3740,543,insurance_543_043,Customer,Is there any way to get a quote also?,['InformIntent'],GetQuote,insurance
+3741,544,insurance_544_009,Customer,Okay sorry about that. I wanted to speak with someone who could help me cancel my current plan.,['InformIntent'],CancelPlan,insurance
+3742,545,insurance_545_001,Customer,#Um I am looking to cancel my policy with you.,['InformIntent'],CancelPlan,insurance
+3743,546,insurance_546_007,Customer,"Yes alright, okay well, I need to update my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
+3744,547,insurance_547_007,Customer,"I'd like to try to Sorry, hang on. #Um I was trying to change my package, if that's possible?",['InformIntent'],ChangePlan,insurance
+3745,548,insurance_548_001,Customer,"Hi, I need to get insurance.",['InformIntent'],EnrollInPlan,insurance
+3746,550,insurance_550_001,Customer,"Hi, I we just had a baby and I want to add her to our policy, can I do that or do I have to wait until she's older?",['InformIntent'],AddDependent,insurance
+3747,552,insurance_552_001,Customer,"Hi, I'd like to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
+3748,553,insurance_553_001,Customer,"Hello Jenny, I'd like to get some insurance for a condo we just bought or we're buying now I was told we had to get insurance but I really don't know what type.",['InformIntent'],EnrollInPlan,insurance
+3749,554,insurance_554_001,Customer,"Hi, Charlie, I'm calling because I I'm trying to renew my registration and they say I need paperwork from my insurance company before I can renew.",['InformIntent'],RequestProofOfInsurance,insurance
+3750,555,insurance_555_001,Customer,"Hi, yes. I was hoping you could tell me what my balance is.",['InformIntent'],CheckAccountBalance,insurance
+3751,555,insurance_555_045,Customer,Umm. Let's just go ahead and pay the entire amount.,[],PayBill,insurance
+3752,556,insurance_556_000,Customer,yeah I want the automatic payments to stop coming out of my bank! Can you do that for me?,['InformIntent'],CancelAutomaticBilling,insurance
+3753,557,insurance_557_001,Customer,Hi my name is Carlos and I am looking to reset my password.,['InformIntent'],ResetPassword,insurance
+3754,557,insurance_557_049,Customer,Actually yeah. Can you transfer me to billing?,['InformIntent'],PayBill,insurance
+3755,559,insurance_559_007,Customer,"Oh, oh yeah. I need to to to sw- transfer my to change my address. You see, we just moved.",['InformIntent'],ChangeAddress,insurance
+3756,560,insurance_560_009,Customer,"Oh yes, okay. #Uh well you see, my grandson Jeremiah has moved into our house because well yes.",[],AddDependent,insurance
+3757,562,insurance_562_001,Customer,"Yes Matt, I'd like to remove my son from my policy.",['InformIntent'],RemoveDependent,insurance
+3758,563,insurance_563_005,Customer,Yes our house flooded in that bad storm yesterday.,[],FileClaim,insurance
+3759,564,insurance_564_001,Customer,Uh hello yeah. I would like to add my new dependents to my policy.,['InformIntent'],AddDependent,insurance
+3760,565,insurance_565_001,Customer,"Hi, my name is Jane Janeson and I'm having a problem with my billing statement.",['InformIntent'],ReportBillingIssue,insurance
+3761,566,insurance_566_001,Customer,Hi I'd like to make a payment on my account.,['InformIntent'],PayBill,insurance
+3762,567,insurance_567_001,Customer,Hi yes I I'm new to my area and I need to find me a new local insurance agent.,['InformIntent'],FindAgent,insurance
+3763,568,insurance_568_007,Customer,Oh yeah . I need to update my address.,['InformIntent'],ChangeAddress,insurance
+3764,568,insurance_568_047,Customer,Can you update my girlfriends file to?,['InformIntent'],ChangeAddress,insurance
+3765,569,insurance_569_001,Customer,"Hi Mark yes we just had a baby, so I need to get her added to our health insurance.",['InformIntent'],AddDependent,insurance
+3766,570,insurance_570_039,Customer,"Yeah actually, I mentioned being overcharged on my bills. I need to get that fixed.",[],ReportBillingIssue,insurance
+3767,571,insurance_571_003,Customer,"Yh, i tried to follow the step by step process you sent to my Email address but I'm having issues with the password.",['InformIntent'],ResetPassword,insurance
+3768,572,insurance_572_013,Customer,So i was wondering if the company has a branch over there.,['InformIntent'],FindAgent,insurance
+3769,572,insurance_572_017,Customer,"nah, considering how busy I'll be i called to know if an agent of the company would assist me change plan and do some other things.",['InformIntent'],ChangePlan,insurance
+3770,573,insurance_573_007,Customer,"I want a change of plan, is it possible?",['InformIntent'],ChangePlan,insurance
+3771,574,insurance_574_003,Customer,I'm calling regarding an accident that happened.,['InformIntent'],ReportAutomobileAccident,insurance
+3772,575,insurance_575_001,Customer,yes I need to make sure my payment has gone through.,['InformIntent'],CheckPaymentStatus,insurance
+3773,576,insurance_576_001,Customer,"yeah our son just turned twenty six, so I guess I need to remove him from our insurance policy.",['InformIntent'],RemoveDependent,insurance
+3774,577,insurance_577_001,Customer,"yes, hi, I'm in the process of moving and I need to change my address on my account.",['InformIntent'],ChangeAddress,insurance
+3775,578,insurance_578_001,Customer,Oh hi yes I need to get that paper for my car that shows I have insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+3776,579,insurance_579_001,Customer,Hi Jason. My name is Miranda and I am having an issue with automatic billing.,['InformIntent'],ReportBillingIssue,insurance
+3777,579,insurance_579_005,Customer,So I would like to change my automatic billing.,['InformIntent'],CancelAutomaticBilling,insurance
+3778,580,insurance_580_001,Customer,yeah on my online account I need to change that security question and I can't figure out how.,['InformIntent'],ChangeSecurityQuestion,insurance
+3779,581,insurance_581_001,Customer,"yes, I need to take care of my bill.",['InformIntent'],PayBill,insurance
+3780,582,insurance_582_001,Customer,"yes, I've made my account online and I've been doing my research, so I think I'm ready to enroll.",['InformIntent'],EnrollInPlan,insurance
+3781,582,insurance_582_057,Customer,"well, so yeah before I forget, where can I get a copy of my insurance for my car?",['InformIntent'],RequestProofOfInsurance,insurance
+3782,583,insurance_583_001,Customer,"Hi Sandy, yeah this Mike Harlow. I need to change my payment option please.",['InformIntent'],UpdatePaymentPreference,insurance
+3783,584,insurance_584_001,Customer,Hi yeah I need to change how I'm billed.,['InformIntent'],UpdateBillingFrequency,insurance
+3784,586,insurance_586_001,Customer,"Yes, hi I've forgotten my password and I'm not having any luck resetting my password online.",['InformIntent'],ResetPassword,insurance
+3785,587,insurance_587_001,Customer,Hi yes I need to cancel my car insurance.,['InformIntent'],CancelPlan,insurance
+3786,588,insurance_588_001,Customer,Hi. I'm calling about pet insurance. Am I in the right department?,['InformIntent'],GetQuote,insurance
+3787,589,insurance_589_000,Customer,Yeah I guess I need to remove my son from my plan seeing how he's actually a functional adult now with a job.,['InformIntent'],RemoveDependent,insurance
+3788,589,insurance_589_016,Customer,Yes. I want him off both please.,[],RemoveDependent,insurance
+3789,589,insurance_589_024,Customer,No. actually I've been looking a car but I haven't decided if I am going to get it or not. Can you give me a quote?,['InformIntent'],GetQuote,insurance
+3790,591,insurance_591_001,Customer,"Yes, hi Ronnie. I'm looking to like upgrade I guess my current plan?",['InformIntent'],ChangePlan,insurance
+3791,592,insurance_592_007,Customer,One of my doctor's gave me the information to file a claim with you guys. like they lost their billing person or something.,[],FileClaim,insurance
+3792,593,insurance_593_005,Customer,"Well, I don't want to waste your time. I called because I need some insurance.",[],EnrollInPlan,insurance
+3793,594,insurance_594_001,Customer,"#Uh, hi, I need to, I need to change my address. I recently moved.",['InformIntent'],ChangeAddress,insurance
+3794,594,insurance_594_011,Customer,And could I also change my card payment? I really need to get that changed.,['InformIntent'],UpdatePaymentPreference,insurance
+3795,595,insurance_595_001,Customer,"Hi, I wanted to enroll in one of your auto insurance plans.",['InformIntent'],EnrollInPlan,insurance
+3796,596,insurance_596_002,Customer,"But I got a letter in the mail from Rivertown saying my payment didn't go through, and I was like, why? I sent the money!",['InformIntent'],ReportBillingIssue,insurance
+3797,596,insurance_596_027,Customer,"Well, I've still got the money so, can I pay my balance now?",['InformIntent'],PayBill,insurance
+3798,596,insurance_596_029,Customer,"#Uh, yeah. I'll do that. I'd also like to make it my preferred method of pay.",['InformIntent'],UpdatePaymentPreference,insurance
+3799,596,insurance_596_041,Customer,"Oh, good! Can you send a receipt for the payment to my email?",['InformIntent'],RequestProofOfInsurance,insurance
+3800,597,insurance_597_001,Customer,"#Um, I need to change it so that I'm not billed automatically.",['InformIntent'],CancelAutomaticBilling,insurance
+3801,597,insurance_597_037,Customer,"Yes, I'd also like to change the card that is used for the auto payments.",['InformIntent'],UpdatePaymentPreference,insurance
+3802,598,insurance_598_001,Customer,"Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have.",['InformIntent'],CancelPlan,insurance
+3803,599,insurance_599_011,Customer,"Yeah, that would be. That would be great, actually.",[],CreateAccount,insurance
+3804,600,insurance_600_003,Customer,"Stacey. Hi, Stacey. I'm hoping to enroll in a life insurance plan today, if that's alright.",['InformIntent'],EnrollInPlan,insurance
+3805,600,insurance_600_013,Customer,"Thank you. So yeah. I Yeah. If you don't mind a quote, please. Would be great.",[],GetQuote,insurance
+3806,601,insurance_601_001,Customer,Hi I just had my baby and need to add him to my insurance policy.,['InformIntent'],AddDependent,insurance
+3807,601,insurance_601_043,Customer,Ok. Can you send me a copy of my plan?,['InformIntent'],RequestProofOfInsurance,insurance
+3808,602,insurance_602_001,Customer,"Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have.",['InformIntent'],CancelPlan,insurance
+3809,603,insurance_603_019,Customer,Ok. I was scammed and I need to cancel this policy now!!,['InformIntent'],CancelPlan,insurance
+3810,603,insurance_603_023,Customer,"I was quoted a basic plan for two hundred dollars a year and my bank account was charged more, a lot more!",[],ReportBillingIssue,insurance
+3811,604,insurance_604_001,Customer,Hello Kelly. My name is Sally Green and I need to add someone to my policy.,['InformIntent'],AddDependent,insurance
+3812,604,insurance_604_043,Customer,Great. We moved so let me give you the new address.,[],ChangeAddress,insurance
+3813,605,insurance_605_001,Customer,"Hello, I need to file a claim for property damage.",['InformIntent'],FileClaim,insurance
+3814,606,insurance_606_001,Customer,"Hello, I need to file a life insurance claim. My grandmother passed away.",['InformIntent'],FileClaim,insurance
+3815,607,insurance_607_001,Customer,"#Um, I made a payment for my plan, but I just received a mail that I owe.",['InformIntent'],ReportBillingIssue,insurance
+3816,607,insurance_607_071,Customer,"But in the mean time, can you make a note on my account saying I previously sent a cheque, but it got lost in transit.",['InformIntent'],ReportBillingIssue,insurance
+3817,608,insurance_608_005,Customer,#Um I have a policy with you. Is it possible to update my payment method?,['InformIntent'],UpdatePaymentPreference,insurance
+3818,608,insurance_608_058,Customer,"#Um I guess so, can you confirm the outstanding balance on my plan please.",['InformIntent'],CheckAccountBalance,insurance
+3819,610,insurance_610_013,Customer,"Well, I noticed that I do not get the invoice for my monthly payment, and I was wondering why that is so.",['InformIntent'],ReportBillingIssue,insurance
+3820,610,insurance_610_045,Customer,Can I update my billing frequency then?,['InformIntent'],UpdateBillingFrequency,insurance
+3821,611,insurance_611_003,Customer,"#Um, I just want to pay a bill.",['InformIntent'],PayBill,insurance
+3822,611,insurance_611_006,Customer,"I received a mail that I have an outstanding balance, can you confirm my balance first.",['InformIntent'],CheckAccountBalance,insurance
+3823,611,insurance_611_032,Customer,Can you help me with the exact balance on the account.,['InformIntent'],CheckAccountBalance,insurance
+3824,611,insurance_611_066,Customer,Okay so I have no outstanding balance right?,['InformIntent'],CheckAccountBalance,insurance
+3825,612,insurance_612_001,Customer,Hi I need to remove my husband off my car insurance.,['InformIntent'],RemoveDependent,insurance
+3826,613,insurance_613_001,Customer,"Hi Holly, I would just like to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+3827,614,insurance_614_003,Customer,"mmm, well I just moved to another town, and I would just like to update my address.",['InformIntent'],ChangeAddress,insurance
+3828,615,insurance_615_005,Customer,I'm calling to find out if it is possible to include my husband in my insurance?,['InformIntent'],AddDependent,insurance
+3829,616,insurance_616_001,Customer,"Oh, hey Jim, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],EnrollInPlan,insurance
+3830,616,insurance_616_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
+3831,617,insurance_617_001,Customer,"Oh, hey Tyler, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],ChangePlan,insurance
+3832,617,insurance_617_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
+3833,618,insurance_618_003,Customer,"Yeah, unfortunately. I wanted to file an auto claim and figure out I guess what I need to do next.",['InformIntent'],FileClaim,insurance
+3834,619,insurance_619_005,Customer,"Sure, so my son is graduating from college, and I'm wanting to take him off my policy.",['InformIntent'],RemoveDependent,insurance
+3835,620,insurance_620_001,Customer,"Oh, hey Logan, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],EnrollInPlan,insurance
+3836,620,insurance_620_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
+3837,620,insurance_620_059,Customer,"Okay, how much?",['InformIntent'],GetQuote,insurance
+3838,620,insurance_620_063,Customer,So I guess I'll go with the preferred policy.,[],EnrollInPlan,insurance
+3839,622,insurance_622_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
+3840,624,insurance_624_001,Customer,"Oh, yeah, I am what do I need to do to enroll? Can you help me with that?",['InformIntent'],EnrollInPlan,insurance
+3841,624,insurance_624_029,Customer,"#Um sure, yeah I think that should work.",[],CreateAccount,insurance
+3842,625,insurance_625_005,Customer,"Sure, so I'm planning on purchasing a new car, but in order to do that, I need to present proof of insurance to the dealership.",['InformIntent'],RequestProofOfInsurance,insurance
+3843,626,insurance_626_001,Customer,"Oh, hey Liam, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],EnrollInPlan,insurance
+3844,626,insurance_626_029,Customer,"Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage.",['InformIntent'],ChangePlan,insurance
+3845,627,insurance_627_003,Customer,"I was-I was just wondering. If it was possible. #Um, I'd like to get a homeowner's quote?",['InformIntent'],GetQuote,insurance
+3846,628,insurance_628_057,Customer,"Well, I think maybe we should just go ahead and do it. What do you think, Lucy? Oh she's up and gone adventuring.",[],EnrollInPlan,insurance
+3847,630,insurance_630_001,Customer,Hi there I need to change the payment info on my auto pay.,['InformIntent'],UpdatePaymentPreference,insurance
+3848,631,insurance_631_001,Customer,Yes I recently filed for divorce and I need to remove my husband from my health insurance.,['InformIntent'],RemoveDependent,insurance
+3849,632,insurance_632_001,Customer,Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them.,['InformIntent'],RequestProofOfInsurance,insurance
+3850,633,insurance_633_001,Customer,Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it.,['InformIntent'],ReportBillingIssue,insurance
+3851,634,insurance_634_001,Customer,"Hi, I was calling cuz I needed to pay my bill. I bounced my auto pay, or whatever you call that to autopay.",['InformIntent'],PayBill,insurance
+3852,634,insurance_634_037,Customer,"uh huh, right go on.",[],UpdateBillingFrequency,insurance
+3853,635,insurance_635_001,Customer,Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how.,['InformIntent'],ChangeAddress,insurance
+3854,636,insurance_636_001,Customer,Hello. I need to remove someone from my plan.,['InformIntent'],RemoveDependent,insurance
+3855,637,insurance_637_001,Customer,Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys.,['InformIntent'],ChangeAddress,insurance
+3856,638,insurance_638_003,Customer,Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences.,['InformIntent'],GetQuote,insurance
+3857,639,insurance_639_001,Customer,Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that.,['InformIntent'],CheckPaymentStatus,insurance
+3858,640,insurance_640_001,Customer,Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?,['InformIntent'],GetPolicyNumber,insurance
+3859,640,insurance_640_029,Customer,Sure. We can do that.,[],PayBill,insurance
+3860,641,insurance_641_001,Customer,"Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
+3861,642,insurance_642_001,Customer,Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me.,['InformIntent'],ChangeSecurityQuestion,insurance
+3862,642,insurance_642_035,Customer,Oh that's fine. Hey while I'm at it can we change my password online too?,['InformIntent'],ResetPassword,insurance
+3863,643,insurance_643_001,Customer,Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly.,['InformIntent'],UpdateBillingFrequency,insurance
+3864,644,insurance_644_001,Customer,Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?,['InformIntent'],GetQuote,insurance
+3865,645,insurance_645_001,Customer,I wanna add a dependent to my life and auto policy.,['InformIntent'],AddDependent,insurance
+3866,646,insurance_646_001,Customer,Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment.,['InformIntent'],PayBill,insurance
+3867,647,insurance_647_001,Customer,Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums.,['InformIntent'],GetQuote,insurance
+3868,648,insurance_648_001,Customer,Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent.,['InformIntent'],AddDependent,insurance
+3869,648,insurance_648_037,Customer,Great. Can I go ahead and pay that now?,['InformIntent'],PayBill,insurance
+3870,649,insurance_649_001,Customer,Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy.,['InformIntent'],RequestProofOfInsurance,insurance
+3871,650,insurance_650_001,Customer,Hello I just recently moved and I need to update some information with you guys.,['InformIntent'],ChangeAddress,insurance
+3872,651,insurance_651_005,Customer,I kept trying but I guess I just can't remember the password.,[],ResetPassword,insurance
+3873,653,insurance_653_001,Customer,Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month.,['InformIntent'],UpdateBillingFrequency,insurance
+3874,654,insurance_654_001,Customer,Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it.,['InformIntent'],PayBill,insurance
+3875,655,insurance_655_001,Customer,Yes I recently got married and need to add my husband to my health insurance policy.,['InformIntent'],AddDependent,insurance
+3876,656,insurance_656_001,Customer,Hi. I wanna stop my automatic payments.,['InformIntent'],CancelAutomaticBilling,insurance
+3877,656,insurance_656_031,Customer,Great. I think they've been charging me twice in one month.,[],ReportBillingIssue,insurance
+3878,657,insurance_657_005,Customer,Oh! I need to pay my bill and ask a question about auto-pay.,['InformIntent'],PayBill,insurance
+3879,658,insurance_658_001,Customer,Yeah I'm trying to register my car and they need my insurance number and I don't have it.,['InformIntent'],GetPolicyNumber,insurance
+3880,658,insurance_658_021,Customer,How do I get proof of that?,['InformIntent'],RequestProofOfInsurance,insurance
+3881,658,insurance_658_025,Customer,I don't know my password.,[],ResetPassword,insurance
+3882,660,insurance_660_001,Customer,Yes we just adopted a new baby and I need to add her to my health plan.,['InformIntent'],AddDependent,insurance
+3883,661,insurance_661_001,Customer,Yeah I need to check my account balance.,['InformIntent'],CheckAccountBalance,insurance
+3884,661,insurance_661_019,Customer,Okay. Can you tell me the life insurance now?,['InformIntent'],CheckAccountBalance,insurance
+3885,662,insurance_662_001,Customer,"Yes, I need to file a claim. We lost my wife this week.",['InformIntent'],FileClaim,insurance
+3886,663,insurance_663_001,Customer,Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
+3887,664,insurance_664_001,Customer,Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?,['InformIntent'],CheckPaymentStatus,insurance
+3888,665,insurance_665_001,Customer,Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe.,['InformIntent'],ChangeSecurityQuestion,insurance
+3889,667,insurance_667_003,Customer,well I got my bill yesterday and why is it higher this time?,['InformIntent'],ReportBillingIssue,insurance
+3890,667,insurance_667_025,Customer,No I didn't change anything. I wanna take my credit card off my account.,['InformIntent'],UpdatePaymentPreference,insurance
+3891,667,insurance_667_031,Customer,Can we talk about why my bill is higher please? I well I can't pay this much. It's too high. I don't have that much money.,['InformIntent'],ReportBillingIssue,insurance
+3892,668,insurance_668_001,Customer,"Hi, Holly. I'm Melissa Stimson and I want to change the way I pay automatically.",['InformIntent'],UpdatePaymentPreference,insurance
+3893,669,insurance_669_001,Customer,Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me.,['InformIntent'],CancelPlan,insurance
+3894,670,insurance_670_001,Customer,Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address.,['InformIntent'],ChangeAddress,insurance
+3895,671,insurance_671_001,Customer,Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got.,['InformIntent'],GetQuote,insurance
+3896,673,insurance_673_001,Customer,Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years.,['InformIntent'],ChangePlan,insurance
+3897,674,insurance_674_001,Customer,Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in.,['InformIntent'],EnrollInPlan,insurance
+3898,675,insurance_675_001,Customer,Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure.,['InformIntent'],CheckAccountBalance,insurance
+3899,676,insurance_676_001,Customer,Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?,['InformIntent'],GetQuote,insurance
+3900,677,insurance_677_001,Customer,"Yes my name is Rita Wilson, customer ID one two three four five six seven eight, and I need to add someone to my life insurance plan.",['InformIntent'],AddDependent,insurance
+3901,678,insurance_678_001,Customer,Hey there. I'm shopping around for some condo insurance and was hoping to get a quote from you guys.,['InformIntent'],GetQuote,insurance
+3902,679,insurance_679_001,Customer,"Hi, Natalie. I want to cancel my automatic billing.",['InformIntent'],CancelAutomaticBilling,insurance
+3903,680,insurance_680_001,Customer,Yes I need to file a claim for a doctor visit.,['InformIntent'],FileClaim,insurance
+3904,681,insurance_681_053,Customer,Yeah when will I get proof of insurance?,['InformIntent'],RequestProofOfInsurance,insurance
+3905,682,insurance_682_001,Customer,Yes my name is Jack and I got a flyer for you guys saying that you offere homeowner's insurance in my area and I just wanted to see what you could offer me.,['InformIntent'],GetQuote,insurance
+3906,682,insurance_682_037,Customer,No. I think I want to go ahead with it.,[],EnrollInPlan,insurance
+3907,683,insurance_683_001,Customer,Hi yes. My name is Jasmine Glover and I need to get proof of insurance sent to me.,['InformIntent'],RequestProofOfInsurance,insurance
+3908,684,insurance_684_001,Customer,Hi I got a notice in the mail saying I was past due. I must have forgot to send you guys a check this month. I need to go ahead and fix that if you can help me please.,['InformIntent'],PayBill,insurance
+3909,687,insurance_687_001,Customer,Yes. I was just in an accident.,[],FileClaim,insurance
+3910,688,insurance_688_001,Customer,Yes I'd like to get a quote on renter's insurance. My friends have all said you guys give great prices and service and I just moved into this place that requires it.,['InformIntent'],GetQuote,insurance
+3911,689,insurance_689_023,Customer,Okay great. Can I go ahead and pay that?,['InformIntent'],PayBill,insurance
+3912,690,insurance_690_003,Customer,"#Uh yeah, I am trying to find an insurance agent.",['InformIntent'],FindAgent,insurance
+3913,691,insurance_691_001,Customer,Hi there I need to see if a payment has been credited to my account.,['InformIntent'],CheckPaymentStatus,insurance
+3914,692,insurance_692_001,Customer,Yes my house was damaged in the last hurricane and I need to file a claim. I've been a customer for years so I hope it doesn't mess up my rates.,['InformIntent'],FileClaim,insurance
+3915,693,insurance_693_001,Customer,Yeah I got a notice in the mail offering a discount for new policies and I was in the market for new life insurance so I was wondering if maybe I could get some information about that.,['InformIntent'],GetQuote,insurance
+3916,694,insurance_694_001,Customer,"Yes, I'm in the market for new homeowners insurance and I wanted to see what you guys could offer me. I've read some good reviews about you guys.",['InformIntent'],EnrollInPlan,insurance
+3917,694,insurance_694_021,Customer,How much is it?,['InformIntent'],GetQuote,insurance
+3918,694,insurance_694_041,Customer,That sounds better. What's the cost?,['InformIntent'],GetQuote,insurance
+3919,695,insurance_695_001,Customer,Yeah I can't seem to get logged in online. I've been with you guys for years and this is the first time it's ever given me problemiss It's starting to get on my nerves.,['InformIntent'],ResetPassword,insurance
+3920,696,insurance_696_023,Customer,I think I'm going to go with the higher one because of rental reimbursement.,[],EnrollInPlan,insurance
+3921,697,insurance_697_001,Customer,Hey I'm working with a local agent and they said I need to call and set up an account so I can finish purchasing my new auto plan.,['InformIntent'],CreateAccount,insurance
+3922,698,insurance_698_001,Customer,Yes I just recently moved and I need to update my address on my policies with you guys.,['InformIntent'],ChangeAddress,insurance
+3923,699,insurance_699_001,Customer,Yes I've heard a lot of good things about you guys from friends and family and I was interested in finding a local agent to talk about signing up for one of your plans.,['InformIntent'],FindAgent,insurance
+3924,699,insurance_699_011,Customer,Well I don't have a pet and I'm not too happy with my life insurance policy right now.,[],GetQuote,insurance
+3925,701,insurance_701_005,Customer,I need to change my address. I recently moved from my previous residence so I'm gonna need my address updated to my current residence.,['InformIntent'],ChangeAddress,insurance
+3926,701,insurance_701_040,Customer,Great! Can you forward a quote and all the information I'm gonna need to my mail. I'm running late on an appointment.,['InformIntent'],GetQuote,insurance
+3927,702,insurance_702_001,Customer,Yes my name is John and I've been a customer a while with you guys. I was wondering if I get any discounts from changing my bill from monthly to yearly?,['InformIntent'],UpdateBillingFrequency,insurance
+3928,703,insurance_703_001,Customer,Hey I would like to see if you guys have an agent near me. I've been interested in moving my policies to you guys but I need to know if there's someone close to me.,['InformIntent'],EnrollInPlan,insurance
+3929,704,insurance_704_001,Customer,"Yes my name is Margaret Johnson. My customer ID is one three two four five six seven eight, and I sent a check in last week and I haven't seen it get credited to my account.",['InformIntent'],ReportBillingIssue,insurance
+3930,705,insurance_705_001,Customer,Yes I need to cancel my plan with you guys. I was able to find a lower price somewhere else.,['InformIntent'],CancelPlan,insurance
+3931,706,insurance_706_001,Customer,Yes my name is Jack Henry and I need to add someone to my health insurance plan.,['InformIntent'],AddDependent,insurance
+3932,707,insurance_707_001,Customer,I need to report a claim.,['InformIntent'],FileClaim,insurance
+3933,708,insurance_708_005,Customer,"Yeah, I just need it for my apartment.",[],GetQuote,insurance
+3934,708,insurance_708_025,Customer,"Oh, great! No problem! I was already sold on the-on the one fifty thing so I guess we should just go with the bug one.",[],EnrollInPlan,insurance
+3935,709,insurance_709_000,Customer,"Hi, I needed to change my address. I'm-I'm moving.",['InformIntent'],ChangeAddress,insurance
+3936,710,insurance_710_001,Customer,"Morning, I just needed to request proof uf, what is it called? Proof of policy?",['InformIntent'],RequestProofOfInsurance,insurance
+3937,711,insurance_711_001,Customer,"#Uh, hello? I just wanted to find out how to find an agent close to me.",['InformIntent'],FindAgent,insurance
+3938,712,insurance_712_003,Customer,I recently got a new vehicle and I wanna make enquiries on how to get insured.,['InformIntent'],GetQuote,insurance
+3939,712,insurance_712_005,Customer,Yeah I would love that but also I- I would appreciate if you could walk me through my options before I make my decision. Then go ahead and add my wife to my policy.,['InformIntent'],AddDependent,insurance
+3940,712,insurance_712_033,Customer,sounds amazing! Sign me up right away for the complete auto.,[],EnrollInPlan,insurance
+3941,713,insurance_713_005,Customer,"We just received a text saying, we're late? We're late paying our bill?",['InformIntent'],ReportBillingIssue,insurance
+3942,713,insurance_713_061,Customer,I can set up auto-pay?,[],UpdatePaymentPreference,insurance
+3943,714,insurance_714_053,Customer,"Well, I need to drop someone who's been on my insurance.",['InformIntent'],RemoveDependent,insurance
+3944,715,insurance_715_001,Customer,"Yes, yes-I'm just needing my policy number? Just wondering if this is where I call to get that?",['InformIntent'],GetPolicyNumber,insurance
+3945,716,insurance_716_015,Customer,"Oh, you're too sweet, dear. Anyhow, I'm just calling because we finally have a closing date for the new house, and I thought we could get that address changed and the new insurance set up?",['InformIntent'],ChangeAddress,insurance
+3946,717,insurance_717_001,Customer,"#Uh, hi. I was calling b-because I need to cancel my policy.",['InformIntent'],CancelPlan,insurance
+3947,719,insurance_719_001,Customer,"Hi there. #Uh, I just have an account and needed to check my balance?",['InformIntent'],CheckAccountBalance,insurance
+3948,719,insurance_719_027,Customer,"Oh, yeah. That would be great. Would it be late if I made it this way?",['InformIntent'],PayBill,insurance
+3949,719,insurance_719_033,Customer,"Okay, yeah. I mean, five dollars might not be much, but it's five dollars, right? .",[],UpdatePaymentPreference,insurance
+3950,720,insurance_720_003,Customer,"I'm moving, and need to update my address.",['InformIntent'],ChangeAddress,insurance
+3951,720,insurance_720_063,Customer,"My wife was wanting to ask, is it possible to change our billing frequency?",['InformIntent'],UpdateBillingFrequency,insurance
+3952,721,insurance_721_001,Customer,"#Uh, hello? I called earlier this week, and I just needed help canceling my mom's policies.",['InformIntent'],CancelPlan,insurance
+3953,722,insurance_722_001,Customer,"Yeah, I just moved? I need to-need to update my address?",['InformIntent'],ChangeAddress,insurance
+3954,723,insurance_723_007,Customer,"I darn it, hang on, would like to enroll in a plan.",['InformIntent'],EnrollInPlan,insurance
+3955,724,insurance_724_001,Customer,"Hello, my name is Janet Baker. I just needed to change my password for the website?",['InformIntent'],ResetPassword,insurance
+3956,725,insurance_725_001,Customer,"#Um, hello, I am calling to file a claim?",['InformIntent'],FileClaim,insurance
+3957,725,insurance_725_005,Customer,"Oh, I, no-I'm sorry. I wasn't clear. I'm calling about a life insurance claim?",['InformIntent'],FileClaim,insurance
+3958,725,insurance_725_077,Customer,"#Uh, can I go ahead and cancel those policies?",['InformIntent'],CancelPlan,insurance
+3959,726,insurance_726_027,Customer,"I'm actually just wondering if there's a balance on my account? I was pretty sure I was supposed to get a bill for the next six months, but I'm afraid I might have missed it?",['InformIntent'],CheckAccountBalance,insurance
+3960,726,insurance_726_051,Customer,Yes. Let's go ahead and make things easier on me .,[],UpdatePaymentPreference,insurance
+3961,727,insurance_727_037,Customer,"Well, maybe I should get the better plan? How do I, how do I go about changing it?",['InformIntent'],ChangePlan,insurance
+3962,728,insurance_728_037,Customer,And that we need to remove the dependent immediately.,['InformIntent'],RemoveDependent,insurance
+3963,729,insurance_729_005,Customer,"Yeah, yeah. Rivertown. That's what I said. I need to change my password. Can't get in.",[],ResetPassword,insurance
+3964,730,insurance_730_013,Customer,Oh! You didn't hear me? I needed to change my password.,['InformIntent'],ResetPassword,insurance
+3965,731,insurance_731_001,Customer,"Yeah, I need to cancel my plant.",['InformIntent'],CancelPlan,insurance
+3966,732,insurance_732_001,Customer,Hello? I just needed to-to cancel autopay?,['InformIntent'],CancelAutomaticBilling,insurance
+3967,733,insurance_733_003,Customer,"#Um, I'm actually trying-trying to cancel the account?",['InformIntent'],CancelPlan,insurance
+3968,735,insurance_735_005,Customer,I've decided to open an account with you.,[],CreateAccount,insurance
+3969,735,insurance_735_009,Customer,"Yes, yes. And I think we are going to go with the Home Complete package. No auto right now, but the Home Complete.",[],EnrollInPlan,insurance
+3970,736,insurance_736_037,Customer,"Yes, I don't know what all that means, I just need to change this-this, internet billing.",['InformIntent'],CancelAutomaticBilling,insurance
+3971,737,insurance_737_011,Customer,"#Uh, no? I just needed to change my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
+3972,737,insurance_737_075,Customer,"No, no. I just wanted to switch it from withdrawing from my bank account-.",['InformIntent'],UpdatePaymentPreference,insurance
+3973,738,insurance_738_001,Customer,"Hello? Yeah, I need to-to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
+3974,739,insurance_739_001,Customer,"#Uh, yes? I called someone earlier about looking into pet insurance? His name was Mike?",[],GetQuote,insurance
+3975,740,insurance_740_023,Customer,I have my bills set up to be automatically deducted from my checking account on the first of every month and-.,[],UpdatePaymentPreference,insurance
+3976,740,insurance_740_041,Customer,"Yes. I think the recurring payments to my card are damaging my credit? I just received a credit score, you know, one of those free ones they offer.",['InformIntent'],UpdatePaymentPreference,insurance
+3977,740,insurance_740_047,Customer,"So Angela, I was wondering if there was a different way to pay?",['InformIntent'],UpdatePaymentPreference,insurance
+3978,741,insurance_741_001,Customer,"Yes, hello. My name is Christen McDaniel. I have an auto insurance policy and I I needed to check up on a claim?",['InformIntent'],FileClaim,insurance
+3979,742,insurance_742_009,Customer,My truck. I need to save on my truck. Those jerks at Progressive are charging me an arm and a leg.,[],GetQuote,insurance
+3980,742,insurance_742_023,Customer,"Hey Caroline, I'm back. Had to put out the dogs. Okay. Let's do that basic one.",[],EnrollInPlan,insurance
+3981,744,insurance_744_031,Customer,"Oh, thank god! Yes! Okay. Yeah, that's me totally. Can we kick him off? .",['InformIntent'],RemoveDependent,insurance
+3982,745,insurance_745_001,Customer,"Yeah, hi I need to report a car accident.",['InformIntent'],ReportAutomobileAccident,insurance
+3983,747,insurance_747_001,Customer,Good morning! I just needed to add a person to my policy?,['InformIntent'],AddDependent,insurance
+3984,747,insurance_747_081,Customer,"Yes, let's just do that. And then the mailed bill will come at the regular time?",['InformIntent'],PayBill,insurance
+3985,748,insurance_748_007,Customer,"Well, I needed to cancel one of my insurance plans.",['InformIntent'],CancelPlan,insurance
+3986,749,insurance_749_019,Customer,I need to reset my password.,['InformIntent'],ResetPassword,insurance
+3987,750,insurance_750_000,Customer,"Hi, yes, I'm calling today Id like to pay my bill. I always pay the same day my rent is due.",['InformIntent'],PayBill,insurance
+3988,752,insurance_752_005,Customer,"Um, yeah. Id like to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
+3989,753,insurance_753_003,Customer,"I have some questions about adding a dependent to my health insurance policy. My daughter is living across town and shes currently not employed, so I'm helping her through a rough patch. I wondered if Id be able to add her to my health insurance. I don't want to see anything happen to her, but if it does, I want to know shes covered.",['InformIntent'],AddDependent,insurance
+3990,754,insurance_754_001,Customer,"Hi. I think I want to get pet insurance for my cat. I don't know if I want to get it, but I think I want to get it. Hes healthy right now, but you never know when things could go wrong, you know.",['InformIntent'],EnrollInPlan,insurance
+3991,755,insurance_755_005,Customer,I want to sign up for a the health insurance plan you offer. It's time to take better care of myself.,['InformIntent'],EnrollInPlan,insurance
+3992,756,insurance_756_001,Customer,"Yes, hi, my name is Summer. And I think I need insurance.",['InformIntent'],EnrollInPlan,insurance
+3993,756,insurance_756_073,Customer,"Well, how much is once? I mean, like, how much do I pay if I pay once?",['InformIntent'],GetQuote,insurance
+3994,757,insurance_757_043,Customer,I do have some nice cameras. I wasn't even thinking of those. Maybe Id better go with the preferred after all.,[],EnrollInPlan,insurance
+3995,758,insurance_758_007,Customer,"Well, what I'm actually calling about is I wanted to know if you're going to reopen or not and I wanted to change my address.",['InformIntent'],ChangeAddress,insurance
+3996,759,insurance_759_001,Customer,"Hi Amy, Macy Nolan calling. I am not sure what I need to do but my bank, they said they need me to prove that I have insurance and the papers I have aren't good enough.",['InformIntent'],RequestProofOfInsurance,insurance
+3997,759,insurance_759_039,Customer,"Actually, you know what? I think I have a payment due.",['InformIntent'],CheckPaymentStatus,insurance
+3998,760,insurance_760_001,Customer,"Hi Adam, I need to remove the automatic payment thing from my account.",['InformIntent'],CancelAutomaticBilling,insurance
+3999,761,insurance_761_001,Customer,"Hi, we moved and I want to tell you my new address so you have that.",['InformIntent'],ChangeAddress,insurance
+4000,762,insurance_762_001,Customer,"I'd like to change my password, please.",['InformIntent'],ResetPassword,insurance
+4001,763,insurance_763_001,Customer,"Hello Jenny, I'd like to cancel my plan.",['InformIntent'],CancelPlan,insurance
+4002,764,insurance_764_001,Customer,Hi there. I just bought a condo so I need some insurance. Can you help me with that? Or do I.,['InformIntent'],EnrollInPlan,insurance
+4003,764,insurance_764_067,Customer,I guess. How much is it?,['InformIntent'],GetQuote,insurance
+4004,765,insurance_765_001,Customer,Hi. I was wondering I want to need to create an account.,['InformIntent'],CreateAccount,insurance
+4005,766,insurance_766_003,Customer,I'm looking for new car insurance for my n- new car.,['InformIntent'],EnrollInPlan,insurance
+4006,767,insurance_767_001,Customer,"Hi, David, my name is Marvin Wisniewski, and I need to get my policy number.",['InformIntent'],GetPolicyNumber,insurance
+4007,770,insurance_770_005,Customer,Nah well maybe not now I don't think I need my renters insurance ,[],CancelPlan,insurance
+4008,772,insurance_772_003,Customer,Likewise I was calling because I was thinking of making changes to my plan ,['InformIntent'],ChangePlan,insurance
+4009,772,insurance_772_023,Customer,Yep. I actually called to cancel the plan.,[],CancelPlan,insurance
+4010,773,insurance_773_001,Customer,#Um hey this is Mark I wanted to get a pet quote and also can you help me change to card payment?,['InformIntent'],GetQuote,insurance
+4011,774,insurance_774_005,Customer,"Uh-huh, actually I already have one of the pet plans but I was thinking about upgrading, is there another tier for this plan?",['InformIntent'],ChangePlan,insurance
+4012,774,insurance_774_047,Customer,Uh-huh and what's the rate for the Petcare Perfect plan?,['InformIntent'],GetQuote,insurance
+4013,776,insurance_776_007,Customer,Oh great then yeah I wanna make an account then.,['InformIntent'],CreateAccount,insurance
+4014,777,insurance_777_001,Customer,Mhm I can get my car insurance quote over the phone right?,['InformIntent'],GetQuote,insurance
+4015,778,insurance_778_001,Customer,"I need to add my sixteen year-old to my policy, unfortunately. ",['InformIntent'],AddDependent,insurance
+4016,778,insurance_778_013,Customer,Can I change my mailing address to a post office box?,['InformIntent'],ChangeAddress,insurance
+4017,779,insurance_779_001,Customer,Oh yes hello. I am trying to reset my password on my account and I keep getting an error message. Can you help me wth this?,['InformIntent'],ResetPassword,insurance
+4018,780,insurance_780_003,Customer,Eee I think I have my payment preference set to my checking account.,[],UpdatePaymentPreference,insurance
+4019,781,insurance_781_001,Customer,Eee yeah I'm leaving my apa-apartment next week ,[],ChangeAddress,insurance
+4020,782,insurance_782_001,Customer,Uh-huh I want to cancel my account today.,['InformIntent'],CancelPlan,insurance
+4021,782,insurance_782_047,Customer,Nah stop the charges.,[],CancelAutomaticBilling,insurance
+4022,782,insurance_782_053,Customer,Oh alright go ahead and charge me right now.,['InformIntent'],PayBill,insurance
+4023,783,insurance_783_001,Customer,Mhm this is Eric you guys do auto quotes right?,[],GetQuote,insurance
+4024,784,insurance_784_001,Customer,Hello is the only way to create my account online? or ,['InformIntent'],CreateAccount,insurance
+4025,785,insurance_785_037,Customer,Oh yeah I want to do that instead.,[],EnrollInPlan,insurance
+4026,786,insurance_786_001,Customer,Hey girl I just got two cute lil pups and I wanted to get a pet insurance for them.,['InformIntent'],EnrollInPlan,insurance
+4027,787,insurance_787_003,Customer,Uh-huh yep could I get a quote through the phone or ,['InformIntent'],GetQuote,insurance
+4028,787,insurance_787_023,Customer,Mhm sounds nice. #Er I think this is the plan I want to go with.,[],EnrollInPlan,insurance
+4029,788,insurance_788_001,Customer,Hey Estaban this is Elrin Andrews I wanted to call to get at quote for car insurance.,['InformIntent'],GetQuote,insurance
+4030,789,insurance_789_001,Customer,Hey Monica I wanted to get a quote f-for my p-pet pet insurance.,['InformIntent'],GetQuote,insurance
+4031,790,insurance_790_001,Customer,Uh Hi. I just want to pay my bill.,['InformIntent'],PayBill,insurance
+4032,790,insurance_790_029,Customer,Ok cool. Yes I want to pay by card please. But can you remind me the balance please?,['InformIntent'],CheckAccountBalance,insurance
+4033,792,insurance_792_001,Customer,Mhm yes this is Andrew I'm calling because I was hoping you could help me make my account.,['InformIntent'],CreateAccount,insurance
+4034,793,insurance_793_001,Customer,Hiyah! #Um I recently lost my insurance card and I've been asked by my school to show proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
+4035,794,insurance_794_001,Customer,Uh-huh I'm calling to enroll in a plan today.,['InformIntent'],EnrollInPlan,insurance
+4036,795,insurance_795_001,Customer,Mhm I forgot my password how do I ,[],ResetPassword,insurance
+4037,797,insurance_797_005,Customer,It's alright it's been a week but yeah I guess I should probably cancel the pet insurance right?,['InformIntent'],CancelPlan,insurance
+4038,797,insurance_797_045,Customer,Eee actually could I change my password while I'm here?,['InformIntent'],ResetPassword,insurance
+4039,798,insurance_798_001,Customer,Hello this is Alvero Alveres I am calling because I keep getting these auto bills on my card.,['InformIntent'],ReportBillingIssue,insurance
+4040,798,insurance_798_003,Customer,#Uh well yeah I obviously want it changed I'm tired of this stuff man. That's why I'm calling!,[],CancelAutomaticBilling,insurance
+4041,800,insurance_800_009,Customer,Yep let's just go ahead and do it now.,[],CreateAccount,insurance
+4042,802,insurance_802_007,Customer,Mhm I do car insurance with you guys you do renters insurance too right?,[],GetQuote,insurance
+4043,806,insurance_806_001,Customer,"#Er hi there Molly, I'm calling to see if I could change my address over the phone.",['InformIntent'],ChangeAddress,insurance
+4044,807,insurance_807_001,Customer,#Um hi there the other day I tried to log into my account but I couldn't remember my question.,['InformIntent'],ChangeSecurityQuestion,insurance
+4045,808,insurance_808_001,Customer,Eee yeah I think I want to change my plan ,['InformIntent'],ChangePlan,insurance
+4046,810,insurance_810_033,Customer,Mhm I already got a quote for renters insurance I just needed to enroll.,['InformIntent'],EnrollInPlan,insurance
+4047,811,insurance_811_001,Customer,#Um I wanted to get a q-quote for pet inurance.,['InformIntent'],GetQuote,insurance
+4048,812,insurance_812_001,Customer,Oh hi. Yes I need to I would like to file a report of damage to my house.,['InformIntent'],FileClaim,insurance
+4049,813,insurance_813_001,Customer,Mhm yeah I saw I could make my account over the phone? #Uh do you.,[],CreateAccount,insurance
+4050,815,insurance_815_005,Customer,#Hm could you get me a quote for that?,['InformIntent'],GetQuote,insurance
+4051,816,insurance_816_001,Customer,Yep hello h-how do I check my balance I can do it over the phone right?,['InformIntent'],CheckAccountBalance,insurance
+4052,817,insurance_817_001,Customer,Yep I wanted to get an auto quote it said I could do that over the phone.,['InformIntent'],GetQuote,insurance
+4053,818,insurance_818_001,Customer,Uh-huh hello I'm going to be moving soon ,[],ChangeAddress,insurance
+4054,819,insurance_819_001,Customer,Mhm I'm a n-new customer ,[],CreateAccount,insurance
+4055,821,insurance_821_001,Customer,#Uh yeah I just got a joint bank account and I think I want to use it for payment I don't know.,['InformIntent'],UpdatePaymentPreference,insurance
+4056,823,insurance_823_001,Customer,Oh Hi there. I am needing to pay my bill.,['InformIntent'],PayBill,insurance
+4057,824,insurance_824_001,Customer,Yep I just made my account and now it says call to enroll?,['InformIntent'],EnrollInPlan,insurance
+4058,824,insurance_824_005,Customer,Nah could I also get a quote over the phone?,['InformIntent'],GetQuote,insurance
+4059,825,insurance_825_003,Customer,I called some days back concerning the vehicle insurance plan.,[],EnrollInPlan,insurance
+4060,826,insurance_826_007,Customer,"yeah, I'm actually calling because i need a copy of My DOI, i can't for the life of me remember where i kept the last one.",['InformIntent'],RequestProofOfInsurance,insurance
+4061,827,insurance_827_007,Customer,"Yeah,...I'm calling in Respect to Opening an account With Your Company.",['InformIntent'],CreateAccount,insurance
+4062,828,insurance_828_023,Customer,"Oh good, help me add my son.",['InformIntent'],AddDependent,insurance
+4063,829,insurance_829_009,Customer,O-kay so I now discovered that the transactions are sometimes over charged since i enrolled for a pet plan or so.,[],ReportBillingIssue,insurance
+4064,831,insurance_831_003,Customer,I'd like to file a life claim.,['InformIntent'],FileClaim,insurance
+4065,831,insurance_831_047,Customer,"yeah, can I get in touch with a nearby insurance agent.",['InformIntent'],FindAgent,insurance
+4066,832,insurance_832_005,Customer,I would like to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
+4067,833,insurance_833_007,Customer,Please I need help changing my insurance plan.,['InformIntent'],ChangePlan,insurance
+4068,834,insurance_834_019,Customer,Well I was looking at my credit card statement last night. And I think I might have been double billed for my policy this past month? Can you check that for me?,['InformIntent'],ReportBillingIssue,insurance
+4069,835,insurance_835_003,Customer,I'd like to file a property claim.,['InformIntent'],FileClaim,insurance
+4070,835,insurance_835_059,Customer,"yeah, I want to change my security question to my mother's maiden name.",['InformIntent'],ChangeSecurityQuestion,insurance
+4071,836,insurance_836_011,Customer,So i think i should exempt him from my own insurance plans because i would need every penny i can save.,[],RemoveDependent,insurance
+4072,837,insurance_837_009,Customer,"So i would love to have my address changed pending the time i move back, will that be possible?",['InformIntent'],ChangeAddress,insurance
+4073,838,insurance_838_005,Customer,"I can't seem to log into my account, it keeps saying incorrect password, I think I might have forgotten my password.",['InformIntent'],ResetPassword,insurance
+4074,839,insurance_839_001,Customer,"Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.",['InformIntent'],CreateAccount,insurance
+4075,839,insurance_839_005,Customer,Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.,['InformIntent'],EnrollInPlan,insurance
+4076,840,insurance_840_005,Customer,I want to pay for my insurance bill.,['InformIntent'],PayBill,insurance
+4077,840,insurance_840_037,Customer,"Yes, how do I make payment.",['InformIntent'],PayBill,insurance
+4078,841,insurance_841_005,Customer,"I just got a new job that will require me to travel from this vicinity, I will like to ask if it's possible to change my address pending the time I return.",['InformIntent'],ChangeAddress,insurance
+4079,842,insurance_842_009,Customer,"So I'd love to change my address pending when I'll move back, will that be possible?",['InformIntent'],ChangeAddress,insurance
+4080,843,insurance_843_013,Customer,"So initially, when I was trying to get to you guys last week, I just wanted to change my address.",['InformIntent'],ChangeAddress,insurance
+4081,843,insurance_843_015,Customer,"Yeah, but now I would like to cancel one of my plans too.",['InformIntent'],CancelPlan,insurance
+4082,846,insurance_846_003,Customer,I got a deduction from my balance concerning a plan but I didn't initiate the payment and this deduction has actually ruined my plans.,['InformIntent'],ReportBillingIssue,insurance
+4083,846,insurance_846_051,Customer,Can I find a nearby insurance agent?,['InformIntent'],FindAgent,insurance
+4084,847,insurance_847_005,Customer,"I'm having difficulty logging into my account, all I was getting was incorrect password, Does this mean I have forgotten my password?",['InformIntent'],ResetPassword,insurance
+4085,848,insurance_848_005,Customer,"Y-yeah yeah, I mean no, my day's not going great. I'm calling to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
+4086,849,insurance_849_007,Customer,"No problem, thank you, I will like to file a health claim.",['InformIntent'],FileClaim,insurance
+4087,849,insurance_849_041,Customer,"m...yeah, please how can I find an agent in my environment.",['InformIntent'],FindAgent,insurance
+4088,850,insurance_850_001,Customer,"Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.",['InformIntent'],CreateAccount,insurance
+4089,850,insurance_850_005,Customer,Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.,['InformIntent'],EnrollInPlan,insurance
+4090,851,insurance_851_005,Customer,I I'm a new customer and I want to enroll in an insurance plan.,['InformIntent'],EnrollInPlan,insurance
+4091,851,insurance_851_007,Customer,can you help me create an account?,['InformIntent'],CreateAccount,insurance
+4092,852,insurance_852_005,Customer,um...i need help removing a dependent from my insurance plan.,['InformIntent'],RemoveDependent,insurance
+4093,853,insurance_853_049,Customer,Can i switch from the yearly to the monthly?,['InformIntent'],UpdateBillingFrequency,insurance
+4094,854,insurance_854_011,Customer,So I want to cancel the auto insurance plan.,['InformIntent'],CancelPlan,insurance
+4095,856,insurance_856_001,Customer,Hello. I need to report my change of address.,['InformIntent'],ChangeAddress,insurance
+4096,857,insurance_857_003,Customer,I want to enroll in a plan.,['InformIntent'],EnrollInPlan,insurance
+4097,857,insurance_857_073,Customer,yes...could you please help me make my first payment.,['InformIntent'],PayBill,insurance
+4098,858,insurance_858_001,Customer,Hi I would love to change the address on my insurance plan. I guess I have to make a call to change my address?,['InformIntent'],ChangeAddress,insurance
+4099,860,insurance_860_011,Customer,"Yeah, that's exactly what I thought. So that costs how much?",['InformIntent'],GetQuote,insurance
+4100,860,insurance_860_027,Customer,"Yeah, sure. I do. I for one do not like to wrap my head around sudden injuries, particularly from third parties, so I think I will go for the Complete Home Home Complete package, rather, yeah.",[],EnrollInPlan,insurance
+4101,861,insurance_861_003,Customer,"I was discussing with a friend and she told me about how she was able to add a relative of hers to her plan, are you with me?",[],AddDependent,insurance
+4102,862,insurance_862_011,Customer,So i think i should exempt him from my own insurance plans because i would need every penny i can save.,[],RemoveDependent,insurance
+4103,863,insurance_863_003,Customer,"Okay, I'm here, okay, I need to know abou- about, how much do y'all cost for my car insurance?",['InformIntent'],GetQuote,insurance
+4104,864,insurance_864_009,Customer,Can you help me?,[],FileClaim,insurance
+4105,865,insurance_865_003,Customer,"Oh I'm doing good, who, is this the right person for I think I'm locked out of my account.",['InformIntent'],ResetPassword,insurance
+4106,865,insurance_865_013,Customer,Look I just wanted to- I was told my that I hadn't paid for- and I was trying to pay. They said I didn't.,['InformIntent'],PayBill,insurance
+4107,866,insurance_866_065,Customer,Wait what's this even going to cost me-.,['InformIntent'],GetQuote,insurance
+4108,867,insurance_867_001,Customer,Uh hi. I need to cancel my plan.,['InformIntent'],CancelPlan,insurance
+4109,870,insurance_870_003,Customer,Yep. yeah I've got- well we just move and yep I just need to you need my new address? Sorry I ,['InformIntent'],ChangeAddress,insurance
+4110,872,insurance_872_007,Customer,"Hey man, so I called about that quote for my Forerunner, you know, for yea, for insurance?",[],GetQuote,insurance
+4111,873,insurance_873_003,Customer,Yes my - I need to I think my insurance payments went up.,[],ReportBillingIssue,insurance
+4112,873,insurance_873_047,Customer,"Not that I can well we we have a son- a kid that's about to start driving, how do I get him insured, how does that work?",['InformIntent'],AddDependent,insurance
+4113,874,insurance_874_001,Customer,"Hi, I I need to change my car insurance.",['InformIntent'],ChangePlan,insurance
+4114,874,insurance_874_007,Customer,Yeah I suppose I better add her on too.,[],AddDependent,insurance
+4115,875,insurance_875_001,Customer,"Hi, my name is Maybelle Clearmont, I need to change my billing cycle.",['InformIntent'],UpdateBillingFrequency,insurance
+4116,876,insurance_876_001,Customer,Hey my name is Daniel Haygood. I tried logging into my account to see how my claim was going and I can't get in and now it says I'm locked out.,['InformIntent'],ResetPassword,insurance
+4117,877,insurance_877_001,Customer,Yes I'd like to cancel my policy.,['InformIntent'],CancelPlan,insurance
+4118,878,insurance_878_002,Customer,Oh. good. Finally got through. yeah I need to pay my bill.,['InformIntent'],PayBill,insurance
+4119,878,insurance_878_026,Customer,Ok fine I will be paying with my credit card. But first please remind me the balance due?,['InformIntent'],CheckAccountBalance,insurance
+4120,879,insurance_879_003,Customer,I'm good. I need to change my address with y'all.,['InformIntent'],ChangeAddress,insurance
+4121,880,insurance_880_001,Customer,Hey Brenda I need to set up some insurance.,['InformIntent'],EnrollInPlan,insurance
+4122,881,insurance_881_027,Customer,Yeah let's go ahead and pay it.,['InformIntent'],PayBill,insurance
+4123,882,insurance_882_003,Customer,[clears throat] My husband passed and I'm calling about his life insurance.,['InformIntent'],FileClaim,insurance
+4124,883,insurance_883_001,Customer,Hi. I'm calling to get a quote for life insurace.,['InformIntent'],GetQuote,insurance
+4125,883,insurance_883_051,Customer,"Yes, let's get to it.",[],EnrollInPlan,insurance
+4126,884,insurance_884_001,Customer,I'm calling to find out if my payment went through.,['InformIntent'],CheckPaymentStatus,insurance
+4127,885,insurance_885_001,Customer,"#Um, I can't remember my, didn't remember my password and tried too many times, now I'm locked out.",['InformIntent'],ResetPassword,insurance
+4128,886,insurance_886_003,Customer,"I'm good, thanks. I'm calling back to enroll in a renters plan.",['InformIntent'],EnrollInPlan,insurance
+4129,887,insurance_887_003,Customer,"Well, I called to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
+4130,888,insurance_888_001,Customer,I'm calling to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
+4131,888,insurance_888_005,Customer,"Right. It worried me. I thought it would best if I changed my password, too.",['InformIntent'],ResetPassword,insurance
+4132,889,insurance_889_001,Customer,"#Um hi there my name's Susan, I was just trying to login to the website to check on my last payment, and I've had so many issues with the website lately, trying to log on and everything, so I thought I'd ring up and see if I could reset my password to fix it.",['InformIntent'],ResetPassword,insurance
+4133,889,insurance_889_019,Customer,"#Um actually, am I able to just quickly check with you whether the payment on our last bill went through? It was the Renters Preferred package and I just wanted to confirm it had gone through.",['InformIntent'],CheckPaymentStatus,insurance
+4134,889,insurance_889_028,Customer,"#Um I think for today it would be great if I could actually pay the August bill over the phone with you now, out of my checking account if possible because I know that will work. Do you take over the phone payment for bills?",['InformIntent'],PayBill,insurance
+4135,890,insurance_890_001,Customer,Uh hey there. I need to notify of my move my change of address.,['InformIntent'],ChangeAddress,insurance
+4136,891,insurance_891_001,Customer,"Yes. Hi. Yeah, I'm calling to pay my bill.",['InformIntent'],PayBill,insurance
+4137,891,insurance_891_017,Customer,"#Um, I don't know. Can I pay monthly?",['InformIntent'],UpdateBillingFrequency,insurance
+4138,892,insurance_892_001,Customer,Hi. I'm getting charged every six months for my auto insurance and I want to change it to monthly.,['InformIntent'],UpdateBillingFrequency,insurance
+4139,892,insurance_892_003,Customer,"It's, oh, I also need to update my address.",['InformIntent'],ChangeAddress,insurance
+4140,893,insurance_893_001,Customer,"Hi. #Um, I'm calling for, to get a quote for homeowners insurance.",['InformIntent'],GetQuote,insurance
+4141,894,insurance_894_019,Customer,Yeah. That's it. Proof of insurance.,[],RequestProofOfInsurance,insurance
+4142,894,insurance_894_043,Customer,"Yeah, did my bill go through this month. I didn't see an email like I usually do.",['InformIntent'],CheckPaymentStatus,insurance
+4143,895,insurance_895_003,Customer,"Uh, no. Homeowners.",[],FileClaim,insurance
+4144,896,insurance_896_001,Customer,Hi. I called last week for a quote and now I want to enroll in the plan.,['InformIntent'],EnrollInPlan,insurance
+4145,897,insurance_897_001,Customer,I need to check my balance.,['InformIntent'],CheckAccountBalance,insurance
+4146,897,insurance_897_017,Customer,"#Oh. No, I was just wondering that if the balance for the rest of the six months wasn't too high, that I would pay it all now.",['InformIntent'],PayBill,insurance
+4147,897,insurance_897_029,Customer,"Wait, I need the balance before I decide.",[],CheckAccountBalance,insurance
+4148,898,insurance_898_003,Customer,I need to add my daughter to my car insurance.,['InformIntent'],AddDependent,insurance
+4149,899,insurance_899_001,Customer,"Hi. I'm calling to file a death benefit, life insurance, claim. .",['InformIntent'],FileClaim,insurance
+4150,901,insurance_901_001,Customer,Hey I need to change my payment method. I am getting paper bills in the mail and I want to set up a payment throught like my card? My credit card?,['InformIntent'],UpdatePaymentPreference,insurance
+4151,902,insurance_902_001,Customer,"Hi. I'm calling to, well, I already have insurance, but I'm looking for something cheaper.",['InformIntent'],GetQuote,insurance
+4152,903,insurance_903_003,Customer,"Hi, Andy? #Um, I need to pay my bill.",['InformIntent'],PayBill,insurance
+4153,904,insurance_904_003,Customer,I need to reset my password and I wasn't able to do it online. My account my be locked?,['InformIntent'],ResetPassword,insurance
+4154,905,insurance_905_001,Customer,Hi. I can't find my policy number and need it for my bank.,['InformIntent'],GetPolicyNumber,insurance
+4155,905,insurance_905_033,Customer,Ok. Thanks. What about the proof that I have the policy?,['InformIntent'],RequestProofOfInsurance,insurance
+4156,906,insurance_906_001,Customer,Hey. I'm calling to change my security info. I keep forgetting the answers and I keep getting locked out.,['InformIntent'],ChangeSecurityQuestion,insurance
+4157,907,insurance_907_003,Customer,"Uh, I can't find my policy and I need proof of insurance.",['InformIntent'],RequestProofOfInsurance,insurance
+4158,907,insurance_907_037,Customer,I need to remove her name.,['InformIntent'],RemoveDependent,insurance
+4159,909,insurance_909_003,Customer,"I have a friend, who, told me about it and I have a dog, a Doodle, and wanted to get some coverage for her.",[],EnrollInPlan,insurance
+4160,910,insurance_910_003,Customer,"Well, I just got a puppy and was hoping I could sign up for pet insurance and a friend told me you guys do this.",['InformIntent'],EnrollInPlan,insurance
+4161,911,insurance_911_001,Customer,"Hi there. I'm calling because I need to remove my son from our, my life insurance.",['InformIntent'],RemoveDependent,insurance
+4162,914,insurance_914_079,Customer,Good. Then let's go with that one.,[],EnrollInPlan,insurance
+4163,915,insurance_915_001,Customer,I need to work on getting car insurance and I'm calling around to get quotes.,['InformIntent'],GetQuote,insurance
+4164,916,insurance_916_001,Customer,"Hi. #Um, well, I'm calling because I have no fence as of yesterday and I need to get it fixed right away.",['InformIntent'],FileClaim,insurance
+4165,917,insurance_917_001,Customer,"Hi. Well, I signed up for pet insurance last month and I noticed my bill's kinda high. I'm not sure what's going on.",['InformIntent'],ReportBillingIssue,insurance
+4166,917,insurance_917_083,Customer,"Yes. Yes, he wants to change plans. So.",[],ChangePlan,insurance
+4167,918,insurance_918_001,Customer,Hey there. I'm calling about changing my plan.,['InformIntent'],ChangePlan,insurance
+4168,919,insurance_919_001,Customer,"Hi. Um, I'm calling to get a quote for auto insurance.",['InformIntent'],GetQuote,insurance
+4169,919,insurance_919_085,Customer,Ok. Let's go with monthly.,[],UpdateBillingFrequency,insurance
+4170,919,insurance_919_087,Customer,"Yeah. Um, let's do it. My other insurance is like twenty dollars more a month.",[],EnrollInPlan,insurance
+4171,920,insurance_920_001,Customer,Hi. I need to start a claim for my car.,['InformIntent'],FileClaim,insurance
+4172,921,insurance_921_023,Customer,"Right. Ok, I'll sign up for that one.",[],EnrollInPlan,insurance
+4173,922,insurance_922_003,Customer,I need to change my card on file. I just got a new one.,['InformIntent'],UpdatePaymentPreference,insurance
+4174,923,insurance_923_001,Customer,Hi yes I need to purchase some pet insurance.,['InformIntent'],EnrollInPlan,insurance
+4175,924,insurance_924_011,Customer,"Well, I got this email that says, well I get my payments, are made, they're automatic and I noticed the payment was higher than usualy, so I went online, and saw a weird charge.",['InformIntent'],ReportBillingIssue,insurance
+4176,924,insurance_924_027,Customer,"Well, yes! I didn't sign up for it.",[],CancelPlan,insurance
+4177,925,insurance_925_003,Customer,#Um. I'm calling to see if my payment went through.,['InformIntent'],CheckPaymentStatus,insurance
+4178,926,insurance_926_001,Customer,Hi. My name is Mason. I'm calling to find out how much your condo insurance is.,['InformIntent'],GetQuote,insurance
+4179,927,insurance_927_001,Customer,"Hi. #Uh, I have renters insurance with you guys and need to put in a claim.",['InformIntent'],FileClaim,insurance
+4180,929,insurance_929_001,Customer,"#Um, hi. I need to cancel my life insurance.",['InformIntent'],CancelPlan,insurance
+4181,929,insurance_929_045,Customer,Hang on a second. I made a little budget for myself. Let me see if I can swing this. One sec.,[],ChangePlan,insurance
+4182,930,insurance_930_003,Customer,"Well, I'm calling to pay my bill.",['InformIntent'],PayBill,insurance
+4183,930,insurance_930_021,Customer,"No, I just have a different card I want to use this month.",[],UpdatePaymentPreference,insurance
+4184,931,insurance_931_001,Customer,"Well, I'm mad, because I keep getting the same error on my bill every month.",['InformIntent'],ReportBillingIssue,insurance
+4185,934,insurance_934_003,Customer,I was needing to take my kid off of our healthcare plan.,['InformIntent'],RemoveDependent,insurance
+4186,935,insurance_935_001,Customer,Hi. I'm having a tough time trying to find my balance on my life insurance.,['InformIntent'],CheckAccountBalance,insurance
+4187,936,insurance_936_001,Customer,"Hi. #Um, I'm calling to set up an account.",['InformIntent'],CreateAccount,insurance
+4188,937,insurance_937_003,Customer,I need to file a claim.,['InformIntent'],FileClaim,insurance
+4189,938,insurance_938_001,Customer,"#Um, well, sorry, but I need to cancel my plan.",['InformIntent'],CancelPlan,insurance
+4190,938,insurance_938_049,Customer,"#Um, while I'm away, my stuff will be in storage and I need to change my renters insurance a little. Can I do that now?",['InformIntent'],ChangePlan,insurance
+4191,938,insurance_938_067,Customer,Thanks. They also said I need to provide proof of renters. Would the email work?,['InformIntent'],RequestProofOfInsurance,insurance
+4192,939,insurance_939_003,Customer,I'm calling to change my address.,['InformIntent'],ChangeAddress,insurance
+4193,940,insurance_940_001,Customer,Hi. I'm call to add my son to my auto policy.,['InformIntent'],AddDependent,insurance
+4194,941,insurance_941_001,Customer,"I need to change my plan, auto plan.",['InformIntent'],ChangePlan,insurance
+4195,942,insurance_942_003,Customer,"#Uh, just to have my proof of insurance for my bank.",[],RequestProofOfInsurance,insurance
+4196,942,insurance_942_007,Customer,"It's for my new car, but the bank said they didn't receive the policy number from me even though I thought I added it to the loan paperwork.",[],GetPolicyNumber,insurance
+4197,943,insurance_943_001,Customer,Hi there. I am needing to let someone know my new address. I just moved and want to update my information.,['InformIntent'],ChangeAddress,insurance
+4198,943,insurance_943_021,Customer,Uh well I moved. So my address.,[],ChangeAddress,insurance
+4199,944,insurance_944_001,Customer,Hi. I want to cancel my automatic payments.,['InformIntent'],CancelAutomaticBilling,insurance
+4200,945,insurance_945_001,Customer,"#Um, yes, hi. I would, need help with creating my account, I enrolled a few days ago. Actually it was, I think last Thursday, on the twenty seventh.",[],CreateAccount,insurance
+4201,946,insurance_946_005,Customer,I recently moved from my previous residence and would like to get my residence address updated.,['InformIntent'],ChangeAddress,insurance
+4202,946,insurance_946_035,Customer,Okay then. I'll go ahead and do just that.,[],RemoveDependent,insurance
+4203,947,insurance_947_006,Customer,Yeah thanks. So yeah I just lost my dad and I'm calling to file a life claim.,['InformIntent'],FileClaim,insurance
+4204,947,insurance_947_048,Customer,I was a dependent of my dad's health insurance policy. I would like to open up an account now that he's gone.,['InformIntent'],EnrollInPlan,insurance
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